﻿Occupation,Resume
HR,"         HR ADMINISTRATOR/MARKETING ASSOCIATE

HR ADMINISTRATOR       Summary     Dedicated Customer Service Manager with 15+ years of experience in Hospitality and Customer Service Management.   Respected builder and leader of customer-focused teams; strives to instill a shared, enthusiastic commitment to customer service.         Highlights         Focused on customer satisfaction  Team management  Marketing savvy  Conflict resolution techniques     Training and development  Skilled multi-tasker  Client relations specialist           Accomplishments      Missouri DOT Supervisor Training Certification  Certified by IHG in Customer Loyalty and Marketing by Segment   Hilton Worldwide General Manager Training Certification  Accomplished Trainer for cross server hospitality systems such as    Hilton OnQ  ,   Micros    Opera PMS   , Fidelio    OPERA    Reservation System (ORS) ,   Holidex    Completed courses and seminars in customer service, sales strategies, inventory control, loss prevention, safety, time management, leadership and performance assessment.        Experience      HR Administrator/Marketing Associate

HR Administrator     Dec 2013   to   Current      Company Name   Ôºç   City  ,   State     Helps to develop policies, directs and coordinates activities such as employment, compensation, labor relations, benefits, training, and employee services.  Prepares employee separation notices and related documentation  Keeps records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting.  Advises management in appropriate resolution of employee relations issues.  Administers benefits programs such as life, health, dental, insurance, pension plans, vacation, sick leave, leave of absence, and employee assistance.     Marketing Associate ¬†   Designed and created marketing collateral for sales meetings, trade shows and company executives.  Managed the in-house advertising program consisting of print and media collateral pieces.  Assisted in the complete design and launch of the company's website in 2 months.  Created an official company page on Facebook to facilitate interaction with customers.  Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies.         Advanced Medical Claims Analyst     Mar 2012   to   Dec 2013      Company Name   Ôºç   City  ,   State     Reviewed medical bills for the accuracy of the treatments, tests, and hospital stays prior to sanctioning the claims.  Trained to interpret the codes (ICD-9, CPT) and terminology commonly used in medical billing to fully understand the paperwork that is submitted by healthcare providers.  Required to have organizational and analytical skills as well as computer skills, knowledge of medical terminology and procedures, statistics, billing standards, data analysis and laws regarding medical billing.         Assistant General Manager     Jun 2010   to   Dec 2010      Company Name   Ôºç   City  ,   State     Performed duties including but not limited to, budgeting and financial management, accounting, human resources, payroll and purchasing.  Established and maintained close working relationships with all departments of the hotel to ensure maximum operation, productivity, morale and guest service.  Handled daily operations and reported directly to the corporate office.  Hired and trained staff on overall objectives and goals with an emphasis on high customer service.  Marketing and Advertising, working on public relations with the media, government and local businesses and Chamber of Commerce.         Executive Support / Marketing Assistant     Jul 2007   to   Jun 2010      Company Name   Ôºç   City  ,   State     Provided assistance to various department heads - Executive, Marketing, Customer Service, Human Resources.  Managed front-end operations to ensure friendly and efficient transactions.  Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.  Exemplified the second-to-none customer service delivery in all interactions with customers and potential clients.         Reservation & Front Office Manager     Jun 2004   to   Jul 2007      Company Name   Ôºç   City  ,   State          Owner/ Partner     Dec 2001   to   May 2004      Company Name   Ôºç   City  ,   State          Price Integrity Coordinator     Aug 1999   to   Dec 2001      Company Name   Ôºç   City  ,   State          Education      N/A  ,   Business Administration   1999     Jefferson College   Ôºç   City  ,   State       Business Administration  Marketing / Advertising         High School Diploma  ,   College Prep. studies   1998     Sainte Genevieve Senior High   Ôºç   City  ,   State       Awarded American Shrubel Leadership Scholarship to Jefferson College         Skills     Accounting, ads, advertising, analytical skills, benefits, billing, budgeting, clients, Customer Service, data analysis, delivery, documentation, employee relations, financial management, government relations, Human Resources, insurance, labor relations, layout, Marketing, marketing collateral, medical billing, medical terminology, office, organizational, payroll, performance reviews, personnel, policies, posters, presentations, public relations, purchasing, reporting, statistics, website.    "
HR,"         HR SPECIALIST, US HR OPERATIONS       Summary     Versatile  media professional with background in Communications, Marketing, Human Resources and Technology.¬†        Experience     09/2015   to   Current     HR Specialist, US HR Operations    Company Name   Ôºç   City  ,   State       Managed communication regarding launch of Operations group, policy changes and system outages      Designed standard work and job aids to create comprehensive training program for new employees and contractors         Audited job postings for old, pending, on-hold and draft positions.           Audited union hourly, non-union hourly and salary background checks and drug screens             Conducted monthly new hire benefits briefing to new employees across all business units               Served as a link between HR Managers and vendors by handling questions and resolving system-related issues         Provide real-time process improvement feedback on key metrics and initiatives  Successfully re-branded US HR Operations SharePoint site  Business Unit project manager for RFI/RFP on Background Check and Drug Screen vendor         01/2014   to   05/2015     IT, Marketing and Communications Co-op    Company Name   Ôºç   City  ,   State      Posted new articles, changes and updates to corporate SharePoint site including graphics and visual communications.  Researched and drafted articles and feature stories to promote company activities and programs.  Co-edited and developed content for quarterly published newsletter.  Provided communication support for internal and external events.  Collaborated with Communication team, media professionals and vendors to determine program needs for print materials, web design and digital communications.  Entrusted to lead product, service and software launches for Digital Asset Management tool, Marketing Toolkit website and Executive Tradeshows Calendar.  Created presentations for management and executive approval to ensure alignment with corporate guidelines and branding.  Maintained the MySikorsky SharePoint site and provided timely solutions to mitigate issues.¬†¬†¬†¬†  Created story board and produced video for annual IT All Hands meeting.         10/2012   to   01/2014     Relationship Coordinator/Marketing Specialist    Company Name   Ôºç   City  ,   State       Partnered with vendor to manage the in-house advertising program consisting of print and media collateral pieces.     Coordinated pre-show and post-show activities at trade shows.     Managed marketing campaigns to generate new business and to support partner and sales teams.     Ordered marketing collateral for meetings, trade shows and advisors.    Improved, administered and modified marketing programs to increase product awareness.  Assisted in preparing internal promotional publications, managed marketing material inventory and supervised distribution of publications to ensure high quality product output.  Coordinated marketing materials including brochures, promotional materials and products.  Partnered with graphic designers to develop appropriate materials and branding for brochures.  Used tracking and reporting systems for sales leads and appointments.         09/2009   to   10/2012     Assistant Head Teller    Company Name   Ôºç   City  ,   State       Received an internal audit score of  100 %.     Performed daily and monthly audits of ATM machines and tellers.     Educated customers on a variety of retail products and available credit options.       Consistently met or exceeded quarterly sales goals     Promoted products and services to
customers while maintaining company brand identity

¬∑¬†¬†¬†¬†
  Implemented programs to achieve
and exceed customer and company participation goals¬†

¬†  Organized company sponsored events on campus resulting in increased
brand awareness

¬∑¬†¬†¬†¬†
  Coached peers on
the proper use of programs to improve work flow efficiency  Utilized product knowledge to successfully sell
to and refer clients based on individual needs  Promoted marketing the grand opening
of new branch locations to strengthen company brand affinity

¬∑¬†¬†¬†¬†   Organized company sponsored events
resulting in increased brand awareness and improved sales

¬∑¬†¬†¬†¬†   Coached peers on the proper use of
programs to increase work flow efficiency

          Senior Producer - 2014 SHU Media Exchange    Company Name   Ôºç   City  ,   State      Planned and executed event¬†focusing on Connecticut's creative corridor, growth of industry and opportunities that come with development. A¬† panel of industry professionals addressed topics related to media and hosted a question and answer session for approximately 110 attendees. Following the forum, guests were invited to engage in networking and conversation at a post-event reception.         Education     2014     Master of Arts  :   Corporate Communication & Public Relations    Sacred Heart University   Ôºç   City  ,   State             2013     Bachelor of Arts  :   Relational Communication    Western Connecticut State University   Ôºç   City  ,   State              Skills    Adobe Photoshop, ADP, Asset Management, branding, brochures, content, Customer Care, Final Cut Pro, graphics, graphic, HR, Illustrator, InDesign, Innovation, inventory, Lotus Notes, marketing, marketing materials, marketing material, materials, Microsoft Office, SharePoint, newsletter, presentations, process improvement, Project Management, promotional materials, publications, Quality, real-time, Recruitment, reporting, RFP, sales, stories, Employee Development, video, web design, website, articles   "
HR,"         HR DIRECTOR       Summary      Over 20 years experience in recruiting,   15 plus years in Human Resources Executive Management,   5 years of HRIS development and maintenance  4 years working in a Healthcare Enviroment        Skills          Recruiting  FMLA/EEO/FLSA¬†  HRIS Development      Benefit Administration  Policy Development  Web Page Development¬†            Accomplishments      Kansas Health Institute -Health Outcomes for the State of Kansas -1999
Memberships and Accolades: Project Management Institute Member, SHRM, Chamber of Commerce, 1999 Friends University President's Honor Roll, 1997 Friends University Dean's Honor Roll, Student Liaison for Friends University Topeka (member of Mother-To-Mother, member of the Topeka
Advertising Federation, several production pieces created nominated for ADDY Awards, received recognition for outstanding customer service assistance by the State of Kansas Travel and Tourism Department., ASHHRA, KAHHR, ACM.  Additional Information:
Leading Change -I have been instrumental in development and implementation of the Adjutant General's Retention Research project, involving survey development and analyzing the results of the surveys to present to the Adjutant General to help retain the qualified talent of the Departments.  I have been tasked with working with the Federal Security Manager for the Joint Forces Headquarters in developing policies, procedures and processes to ensure that all current and new State Employees have the appropriate security clearances for the position held per the Federal Government Requirements.  While at LMIS, I lead the Job Vacancy Project and was able to produce results in less time and man hours than in years before with staff that were inexperienced in the JVC process and procedures.  I have been responsible to develop, plan and implement database programs, for the last three positions I have held.  These were designed to cultivate, involve, renew contact, and promote active and potential employees.  These databases were used for reporting FTE usage, budget management and turnover reports.  While working in the healthcare field, I took the initiative in creating a local website that was used to receive and respond to requests for information and assistance in marketing and promoting the healthcare facility along with recruitment of potential employees.  As Human Resource Coordinator in the healthcare field, I managed the front office personnel, reduced contract labor costs for nursing staff and implemented a unique pay structure to increase PRN staff utilization.  I continually think ""Outside-the-box"" to create and develop strategies to resolve issues faced in my work environment.  In my current position, I have met and exceeded all hiring goals for the firm.  This resulted in our client increasing the business transferred to our location.        Experience      HR Director   09/2016   to   Current     Company Name   City  ,   State       Developed New Website for Agency, payroll processing changes, and implementation of
new HRIS System.   Oversaw the employment process taking the lead role in clinician, physician and management
team recruitment initiatives.

  Developed, maintain
and interpret HR policy. Authored the Employee Handbook.

Provided coaching
and support to management and supervisors on performance management and other
related issues.

  Maintained in-depth
knowledge of legal requirements related to day-to-day management of employees,
reducing legal risks and ensuring regulatory compliance.   Evaluated and
recommend changes to the employee benefits plan. Oversaw day to day
administration of benefits.¬†           HR Director   04/2009   to   09/2016     Company Name   City  ,   State       Develped Supervisory Education, SHRO Website, SHRO HRIS System and Automation of payroll processing.  Established and directed a comprehensive statewide human resource program for both classified and unclassified State employees/positions in the Adjutant General's Department.  Resolved non-routine HR related issues associated as they arose; reviewed documents and approved all hires and promotions; reviews and approved, modified and/or disapproved wage/salary requests to hire individuals above the pre-established minimum classified or unclassified pay rate,  ¬†Reviewed any significant changes to position descriptions and determined if reclassification should be pursued; reviewed position descriptions for new positions and determined the appropriate wage range based on comparable classified position (if they exist),   Consulted with the TAG and both military and state manager/ supervisors in order to provide technical and common sense guidance on properly addressing sensitive or complex employee and organizational issues; aided them in achieving their ever changing program goals and provided innovative ideas for staffing;             Served as the administration's management representative in labor negotiations with the local KAPE unit at the 190th Fire Department.          HR Manager/Sr. Recruiter   10/2003   to   06/2006     Company Name   City  ,   State       Created an HRIS tracking system used for recruitment.  Responsible for Ramp up and hiring of all customer service agents, and other positions as needed.  Placement and development of all advertising
Met and exceeded all hiring goals. Responsible for Hiring Senior Management to cover such duties as: Team Managers, Payroll, Quality Control.  Responsible for recruitment of 950 new employees, meeting and exceeded goals set.  Coordinated and facilitated manpower planning, recruitment and retention, career development and training, staff relations, compensation and benefits, compliance with local, state and federal statutory regulations, public programs, and regulatory audit procedures.  Served as a resource person to administration, mid-level management and staff regarding HR related.          Human Resources Coordinator   03/1996   to   02/2000     Company Name   City  ,   State       Developed HRIS database from ground up for employee records and monitoring.  Instrumental in reducing the use of Agency Staffing needs for hospital.  Coordinated and facilitates manpower planning, recruitment and retention, career development and training, staff relations, compensation and benefits, compliance with local, state and federal statutory regulations, public programs, and regulatory audit procedures.  Served as the HR resource source for administration, mid-level management and staff.  Coordinated hiring procedures, appraisals, pay increases, promotions, transfers, terminations, job postings, and all corrective actions;  One Person Office, responsible for all OSHA, Work Comp, Benefits, payroll, etc.          Education and Training      Master's Degree  :   Information Management Systems   05/2005       Friends University   City  ,   State  ,   United States     3.5 Credits Earned: 62 Semester hours Information Management Systems        Bachelor of Science  :   Organizational Management   05/2000       Friends University   City  ,   State  ,   United States      4.0 Credits Earned: 62 Semester hours             Activities and Honors    Topeka Chamber of Commerce -Ambassador
Kansas Hospital Association -Health Care Human Resources Member
SHRM -Legislative Liaison      Skills      Desktop Publishing,¬†  Newsletter productions,   DATABASE Management,   Leadership

Training,  OSHA, FMLA,

Workers Compensation.   PageMaker,   Agency Automation, back-up,   Benefits,  Budget management,  Corel Suite,   Harvard Graphics,  Access, Excel, Microsoft Publisher, MS Word,¬†   Quark Express, Quattro Pro,   Strategic Planning,¬†   Web page development,   WordPerfect     "
HR,"         HR SPECIALIST       Summary    Dedicated, Driven, and Dynamic with over 20 years of customer service expertise. Motivated to maintain customer satisfaction and contribute to company success with an emphasis in personnel and process management. Solid team player with proven ability to establish rapport with clients.¬†      Skills          Type 50 wpm and 10-Key by touch  Microsoft programs Word, Excel, Access, Outlook, PowerPoint  Personnel management  and Telephone inquiries specialist      Excellent customer service skills with call quality and customer satisfaction as primary focus.  Inbound and Outbound contact center experience  Excellent oral and written presentation and seasoned in conflict resolution¬†            Experience      Hr Specialist     May 2007   to   Oct 2008      Company Name   Ôºç   City  ,   State     Accenture Peopleline Email Management Team.  Received inbound emails from clients as initial point of contact to answer questions related to HR policies, practices or to resolve issues.  Helped the client by answering their inquiry, resolving their issue or routing their email to a caseworker for resolution.  Recorded and tracked the client issue via the case management tool from initiation to resolution.  Maintained records of customer interactions and transactions by documenting details of inquiries, complaints, and comments as well as actions taken.         Customer Service Representative     Mar 2007   to   Feb 2008      Company Name   Ôºç   City  ,   State     Maintained records of customer interactions and transactions by documenting details of inquiries, complaints, and comments, as well as actions taken.  Developed and implemented filing and delivery methods for FMLA and Short Term Disability documentation to respective global clientele.  Facilitated communication for the Absence Management Team to clients and internal departmental teams.  Organized and maintained payroll and people services database management system.  Communicated to clients and internal/external departmental teams mitigated risks and resolutions regarding  policy, transactions and other queries         Call Centre Shift Supervisor     Aug 2003   to   Mar 2007      Company Name   Ôºç   City  ,   State   Answered and Dispatched calls for Medical and Professional clients in the San Antonio and surrounding areas. Provided call monitoring to ensure staff was adhering to quality call control. Maintained On Call books for various medical staff to ensure that the correct staff was contacted during after hours and weekends.¬†       Education and Training      Certificate of Completion
*Business Administration     1997     Texas A&M Extension Services   Ôºç   City  ,   State            Skills    10-Key by touch, Type 50 wpm, filing, Access, ¬†Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word       "
HR,"         HR MANAGER         Skill Highlights           HR SKILLS  HR Department Startup  Three New Organization Startups  Employment Law  FMLA/ADA/EEO/WC  Mediation & Advocacy  HR Policies & Procedures	*Staff Recruitment & Retention  Salary Negotiations  Employee Relations  Benefits Administration  Unemployment Administration  Worker's Compensation Administration  Orientation & On-Boarding  HRIS Technologies  Training & Development  Performance Management  Organizational Development  HR Program/Project Management  HRIS applications (Lawson, Paychex, Kronos, ADP)  MS Office (Word, Excel, PowerPoint, Publisher, Access, Visio, Outlook)                Professional Experience      HR Manager     Jan 2015   to   Current      Company Name   Ôºç   City  ,   State     Manage the Human Resource function for e-Cycle's corporate office as well as their fulfillment and data center, consisting of benefits and compensation administration, payroll, employee relations, policy compliance, and recruitment.  Key Results: Foster an associate-oriented culture that emphasizes continuous improvement, team- work, high performance and quality.  Ensure organizational conformation with applicable HR related regulations and statutes as well as organizational procedures and policies.  Implement HR programs and policies as needed by the organization.  Identify, evaluate, and resolve human relations, employee morale, work performance, and organizational productivity concerns.  Develop staffing strategies and implement programs and plans to identify and cultivate effective and appropriate sources for employees at all job levels.  Create or assist in the creation of associate training and organizational development programs.  Develop and manage the annual associate review process.  Insure that regional staff is included in corporate activities and feel like they are a part of the team.  Responsible for the human resource management system(s) and provide staff and management with essential reporting information in order to help them in managing their associate resources.  Recruit and retain top quality associates for each department, this includes recruiting nationally and in some cases at an executive level.  Create or assist in the creation of compensation plans.  Employee benefit administration consisting of Health, Dental, Vision, VSTD, VLTD and 401(k).  Successful in reducing the health benefit expected increase from 46% to 5% during my first month with the organization.         Sr. HR Manager     Jan 2013   to   Jan 2015      Company Name   Ôºç   City  ,   State     As a leader within the HR and Operations team, I was instrumental in partnering with local leadership and Corporate HR to develop and implement HR policies, processes, technology and services that are aligned to support our company's strategic initiatives in order to have a successful start-up.  Key Results: Coordinated efforts to recruit and hire over 220 full time hourly associates and 27 management level employees while converting agency staff to full time.  Instrumental in managing and creating the set up of the HR business office, which included development of personnel files, new hire practices, payroll, and HR reporting.  Manage, by providing direction and development to HR, and develop the HR delivery as business continued to grow.  Strategic business partner to the Site Director, as well as other operations leaders, in support of start-up operations, day-to-day operations, and peak season planning, staffing and operations.  Worked successfully with local temporary agencies in order to staff to our Peak volume, which consisted of over 1800 total associates delivering over 3 million units from Black Friday to Christmas.  Influence HR strategy and execute tactical direction for the facility within the overall HR strategy.  Ensure internal consistency of HR policies and procedures across multiple locations.  Interact with the Corporate HR team for exempt staffing, compensation and benefits, and other functional groups in order to support Operations.  Maintain knowledge of HR policies and procedures, laws and regulations, industry trends and developments to ensure accurate information is being communicated throughout the company.  Develop a work environment that demonstrates Fanatics core values.  Provide strategic direction on leadership development and workforce planning initiatives within the fulfillment center.  Coach senior business leaders and front line supervisors on HR polices, procedures, and best practices in dealing with employee relation issues, such as, poor performance, attendance, and behavior and conduct issues.  Championed a fun, friendly and approachable HR team of professionals.  Ensure integrity, maintenance and confidentiality of all personnel records in accordance with policies and procedures and applicable Federal and State laws.  Improve HR service delivery in line with overall business performance expectations.  Look for ways to innovate systems for HR delivery (People, process & technology).  Manage the HR function with measurable objectives, and communicate the bottom line impact of HR delivery to the business.         HR Director     Jan 2008   to   Jan 2012      Company Name   Ôºç   City  ,   State     As a member of the executive team, I was directly and solely responsible for providing situation appropriate and policy compliant human resource support for 2 separate business units for a community based, non-profit, health care organization with approximately 184 employees.  Key Results: Played a key role in ensuring the successful merge of five separate private physician practices into one Non-Profit organization.  Structured and implemented programs and policies in the areas of compensation structures, benefits packages, incentive compensation plans and physician employment contracts.  Fostered a teamwork/open-door environment conducive to positive dialogue across the organization with an 85% overall employee satisfaction rating.  Responsible for maintaining staffing levels for all positions within the health center which consisted of full time, part time and on-call staff.  Negotiated more than 100 salary offers at both the exempt and nonexempt level.  Successful recruitment of Physicians, CEO, COO, CFO, CMO and various managers.  Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA, attendance policies and benefits information.  Implemented employee satisfaction surveys and presented results to Board of directors.  Introduced company's first formal performance review program.  Developed job descriptions across all levels and categories.  Shadowed"" and interviewed employees to construct an accurate picture of the duties and skills required for each position.         HR Representative     Jan 2001   to   Jan 2007      Company Name   Ôºç   City  ,   State     Nation's largest small-box discount retailer.  Fulfilled a broad range of HR Generalist functions, including recruiting, administering benefits, overseeing disciplinary action and managing HR support staff.  Key Results: Trained management team on interviewing techniques and best practices, conducted workshops and one-on-one coaching sessions that contributed to sound hiring decisions.  Instrumental in the start-up of the new 1.2 million sq.  ft.  state of the art distribution center.  Hiring over 400 plus employees within the first year that consisted of part time, full time and temporary staff.  Overseen morale-boosting programs (including special events, annual employee picnic, attendance and safety banquets, etc.  that increased employee satisfaction and productivity.  Investigated all employee relation issues, such as sexual harassment, discrimination, and inappropriate conduct by either hourly employees and or management staff.  Responsible for staffing all hourly positions, which consisted of maintaining 878 hourly employees among three shifts.         Education      Bachelor of Business Administration      MOUNT VERNON NAZARENE UNIVERSITY   Ôºç   City  ,   State            Professional Affiliations    Society for Human Resource Management (SHRM)
*Muskingum Valley Human Resource Management Association      Skills    ADA, ADP, art, agency, benefits, Benefits Administration, Coach, coaching, conflict resolution, continuous improvement, contracts, decision making, delivery, direction, Employee Relations, special events, financial, functional, Hiring, HRIS, human resource management, Human Resource, Human Resources, HR, human relations, Kronos, Lawson, leadership, leadership development, Law, legal compliance, Director, managing, management reporting, Mediation, Access, Excel, MS Office, office, Outlook, PowerPoint, Publisher, win, Word, negotiating, Negotiations, Organizational Development, organizational, payroll, Peak, Performance Management, personnel, Policies, problem solving, processes, Profit, implement programs, Project Management, quality, quantitative analysis, Recruitment, recruiting, reporting, safety, sound, staff development, staffing, strategy, Strategic, Structured, surveys, team- work, teamwork, Visio, Vision, workshops   "
HR,"         HR GENERALIST       Summary     Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.       Highlights         Microsoft Office proficiency  Excel spreadsheets  Meticulous attention to detail  Results-oriented  Self-directed      Time management  Professional and mature  Self-starter  Legal administrative support            Experience     11/2008   to   08/2014     HR Generalist    Company Name   Ôºç   City  ,   State      Managed visa related employment processes for all non-immigrant faculty and staff.  Improved productivity and enhanced visa related services.  Improved operational structure by developing guidelines and tools for internal and external administration of non-immigrant employment procedures  Reduced internal employment authorization processing times by approximately 30 percent.  Prepared, reviewed and submitted petitions for USCIS adjudication  Maintained electronic database of petitions filed  Served as a university point of contact for USCIS.  Developed and presented university with guidelines to adhere to mandates presented by USCIS, USDHS and USDOS   Presented monthly orientation  Created, edited and internally distributed bi-annual newsletter  Maintained HR Website         05/2000   to   11/2008     Coordinator    Company Name   Ôºç   City  ,   State      Provided advice to faculty, staff, scholars and students by interpreting complex regulatory guidelines.  Thoroughly prepared and filed non-immigrant petitions to USCIS for non-immigrant students and employees.  Maintained highly confidential and sensitive data  Identified as Designated School Official for non-immigrant student programs and Alternate Responsible Officer  overseeing the J-1 Exchange Visitor Program for J-1 employees   Assisted foreign nationals in obtaining the H-1B visa status for employment in the U.S.  Coordinated bi-annual student orientation   Created training programs; supervised and trained volunteers  Supervised Administrative Assistant and student employees   Managed and coordinated student activities.         05/2000   to   11/2008     Coordinator/International Student Advisor/Secretary    Company Name   Ôºç   City  ,   State      Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Designed electronic file systems and maintained electronic and paper files.  Handled all media and public relations inquiries.  Planned meetings and prepared conference rooms.  Wrote reports and correspondence from dictation and handwritten notes.  Dispersed incoming mail to correct recipients throughout the office.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Created PowerPoint presentations used for business development.  Organized files, developed spreadsheets, faxed reports and scanned documents.  Managed daily office operations and maintenance of equipment.          Education     8/2013     ABA Approved Paralegal Program Certification             8/2013     BA  :   Justice Studies    Montclair State University   Ôºç   City  ,   State      Justice Studies       06/2002     AS  :   Psychology    Essex County College   Ôºç   City  ,   State      Psychology            Certificate in SHRM Essentials of Human Resource Management, 6/2013 Program Highlights
*Performance Management			-    Critical Analysis
*Recruitment and Selection			-    Strategic Planning
*Effective Human Resources Management	-    Establishing Competencies      New York Institute of Technology   Ôºç   City                Publications    Identified by the Department of State as an Alternate Responsible Officer for Exchange Visitor Programs and recognized by United States Citizenship and Immigration Services as Designated School Official. Conference Presenter, National Association of Foreign Student Advisors (NAFSA) 2012 Appointed Acting Assistant Director (Coordinator) of International Students, 2000 She brings calm attention to detail and an approach that places the customer as the number one focus in any activity or service.  This style works.  It benefits all of us.""  2008 Annual Performance Evaluation, NJIT - Overall Performance Level -Outstanding. Lisa is a quality employee.  She often works beyond contractual hours to complete a task.  This office could not operate in its current modus operandi without her efforts.""  2008 Annual Performance Evaluation, Merit Proposal, NJIT Thank you for your steadfast style and contributions you make to this office.  You are truly valued.""  2006 Annual Performance Evaluation Notification, NJIT - Overall Performance Level - Commendable/Outstanding. She is calm, humorous, personable and a model of patience.""  2004 Annual Performance Evaluation, NJIT - Overall Performance Level - Outstanding.       Skills    administrative, Administrative Assistant, bi, conferences, database, special events, filing, Human Resource Management, HR, Human Resources Management, Excel, Exchange, Microsoft Office, Office, Outlook, PowerPoint, Word, newsletter, Paralegal, Performance Management, processes, Publications, Recruitment, Strategic Planning, Supervisor, training programs, travel arrangements, Visio, Website, workshops, annual reports   "
HR,"         HR MANAGER       Summary    HUMAN RESOURCES MANAGER Extensive background in administrative duties, including experience in implementing staff development and training, mediation, conflict resolution, benefits and compensation training, HR records management, HR policies development and legal compliance.
*Demonstrated success in, developing teambuilding programs, and writing personnel manuals, coordinating special programs, job descriptions and online State Mandated Training.      Highlights          University Events/Special Programs  Prepare Agendas  FMLA/ADA/EEO/WC  Mediation & Advocacy  HRIS Technologies	TESOL Teacher for University staff  Employee Relations  Web Design using RedDot and Sharepoint  HR Program/Project Management  Microsoft Office Suites	Orientation & On-Boarding  Training & Development  Performance Management  Organizational Development  HR Policies & Procedures  Publisher/InDesign/Quark              Accomplishments      Enjoy 5k Runs/Walks OF NOTE Professional Development: Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, customer service, supervisory training, and workplace safety/security.  Created publications and advertisements for TWU and THEHRA conferences.  Invited as guest speaker for Staff Development Days on the TWU Houston campus and several affiliated conferences.  Developed online State Mandated Training for TWU employees.        Experience      HR Manager     01/2007   to   Current      Company Name   City  ,   State      Perform professional administrative work involving the development, administration, and coordination of a comprehensive series of training and development opportunities for University staff and faculty.  Work is performed with considerable independent judgment and wide latitude under the limited supervision of the Director of Human Resources Professional Services.  Key Results: Perform professional administrative work involving the development, administration, and coordination of a comprehensive series of training and development opportunities for University staff and faculty.  Implementation of TESOL program (Teaching English to Speakers of Other Languages).  Conduct exit interviews with staff employees and develops procedures for resolving problems discovered through exit interviews.  Responsible for implementation, maintenance and training for the Staff Performance Evaluation System.  Coordinate Service Awards, Staff Awards and Retirement Recognition programs.  Responsible for the coordination of New Employee Orientation.  Maintain the calendar plan for scheduling special events, training schedules and New Employee Orientation schedules.  Web spinner for Human Resources & Newsletters using RedDot and Sharepoint.  Responsible for establishing job standards for subordinate staff and effectively evaluation staff under charge.  Manage and prioritize additional tasks that have been assigned by Associate Vice President.         HR Representative III     01/2001   to   01/2007      Company Name   City  ,   State      Promoted to fulfill a broad range of HR functions, including training employees on newly implemented PeopleSoft Time and Labor module, administering their FMLA program, and managing HR records.  Key Results: Trained over 250 time keepers on time keeping techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to a successful implementation of PeopleSoft.  Leadership Development Training for faculty and staff.  Translated and facilitated training in Spanish.  Designed and refined course material to the needs of specific departments Assisted in coordination of special programs/events.         Restaurant Manager & Trainer     01/1993   to   01/2001      Company Name   City  ,   State      Responsible for the overall business performance of managing the restaurant and training all new employees.  Key Results: Encouraged guest's satisfaction.  Special Events Responsible for hiring and training wait staff, bar staff and kitchen staff.  Translated and facilitated training in Spanish.  Designed and refined training material to the needs of specific areas.  Assisted in maintaining the quality and standard of food, health, service and safety.         Education      Bachelor of Science (BS)  :   Sociology   1999     TEXAS WOMAN'S UNIVERSITY   City  ,   State      Sociology       Affiliations    Society for Human Resource Management (SHRM) North Texas Society for Human Resource Management (NTSHRM) Texas Higher Education in Human Resources Association (THEHRA) International TEFL and TESOL Training membership (ittt) Denton High School Girls Softball Association       Skills    ADA, ADMINISTRATIVE SKILLS, administrative, coaching, Employee Relations, training employees, English, Special Events, hiring, HRIS, Human Resources, HR, InDesign, Leadership Development, Director, managing, Mediation, Microsoft Office Suites, Publisher, Sharepoint, Newsletters, Organizational Development, PeopleSoft, Performance Management, Policies, Project Management, quality, Quark, managing the restaurant, safety, scheduling, Spanish, supervision, Teacher, Teaching, training material, Web Design, workshops   "
HR,"         HR MANAGER         Professional Summary    Senior HR professional with a continuous improvement approach to building and supporting organizations.  Driven HR Manager bringing an innovative approach to human resource management while creating a team-driven environment that fosters room for development and growth. Dedicated HR professional with strong grasp of employment laws, compliance issues and benefits plans. Successfully introduces process improvements and staff-development initiatives to drive corporate goal attainment. Creative Business Partner dedicated to developing unique employee orientation and training programs that will generate a loyal and knowledgeable staff.       Skills    administrative, ADP, backup, Benefits, bookkeeping, clarify, competitive, customer service, database, delivery, documentation, employee relations, filing, government, HR, human resources, human resource, insurance, job analysis, labor
relations, law enforcement, Team building, letters, market, meetings, mail, office, Payroll processing, payroll, personnel, policies, processes, Project management, proposal, quality, recruiting, recruitment, safety, strategy, employee handbooks, vendor
management, vendor
management, vision, year-end        Work History      HR Manager  ,     06/2016   to   Current     Company Name   ‚Äì   City  ,   State      Developed and evolved the department's mission, workflows and structure while continuously developing and improving processes in an ever-changing environment.  Implemented the company's first sourcing tracking system.  Built a comprehensive employee recruiting strategy allowing me to fill 50+ positions in a period of 9 months.  Cut cost per hire and reduced average days to fill positions.  Achieved department goal by reducing turnover.  Placed new Benefits Broker and coordinated the implementation of new benefit programs ensuring they were current and competitive.  Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.  Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.  Developed new process for employee evaluation which resulted in marked performance improvements.  Handled understaffing, disputes, terminating employees and administering disciplinary procedures.  Resolved employment-related disputes through proactive communication.  Offered fair and equitable compensation by comparing current salaries with market pay.  Audited workplace, employee and management policies and procedures.  Developed and enforced company policy and procedures relating to all phases of human resources activity.         Sr. HR Generalist  ,     01/2015   to   05/2016     Company Name   ‚Äì   City  ,   State      Acted as a liaison and maintained open lines of communication between Directors, middle management and front-line employees.  Developed company personnel policies, standard operating procedures and employee handbooks.  Established and monitored employee pay scales.  Audited workplace, employee and management policies and procedures.  Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.  Built a comprehensive employee recruiting strategy.  Managed the employee rewards programs.  Conducted job analysis and job evaluations, resulting in quality job specifications.  Developed innovative new-employee orientation programs, including safety training.  Shadowed employees to determine an accurate description of the duties and skills required for each position.  Developed and enforced company policy and procedures relating to all phases of human resources activity.  Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.         Benefits Administrator  ,     01/2014   to   06/2014     Company Name   ‚Äì   City  ,   State      Closely partnering with brokers to minimize year-over-year cost increases for medical, dental and vision health plans.  Organized district-wide Benefits fair.  Provided hands-on customer service to 2500 district employees and retirees.  Educated and advised employees on group health plans, voluntary benefits and retirement plans.         Human Resources Supervisor  ,     08/2013   to   02/2014     Company Name   ‚Äì   City  ,   State      Led a comprehensive safety training for 55 staff members.  Handled understaffing, disputes, terminating employees and administering disciplinary procedures.  Resolved employment-related disputes through proactive communication.  Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.  Developed company personnel policies, standard operating procedures and employee handbooks.  Developed and facilitated all new-hire orientations.  Audited workplace, employee and management policies and procedures.  Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.  Built a comprehensive employee recruiting strategy.  Developed innovative new-employee orientation programs, including safety training.  Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.         Human Resources Generalist/Administrative Assistant  ,     02/2013   to   08/2013     Company Name   ‚Äì   City  ,   State      Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.  Evaluated timecards for accuracy on the regular and overtime hours.  Updated presentation documents for the compensation committee to review.  Captured key feedback from employees during exit interviews.  Supported human resources staff with new hire orientations and monthly departmental meetings.  Implemented a tracking database for employee professional development and licensure renewal credits.  Coordinated employment offers with management and extended offers to selected candidates.  Researched all payroll, COBRA, disability and FMLA issues.  Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.  Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.  Developed company personnel policies, standard operating procedures and employee handbooks.  Conducted employment verifications and investigations.  Built a comprehensive employee recruiting strategy.  Shadowed employees to determine an accurate description of the duties and skills required for each position.  Developed and enforced company policy and procedures relating to all phases of human resources activity.  Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.  Processed unemployment claims and acted as the company representative at unemployment hearings.         Human Resources Assistant  ,     09/2008   to   02/2013     Company Name   ‚Äì   City  ,   State      Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.  Managed employee exit interviews and paperwork.  Provided backup payroll, if needed.  Recruited and screened qualified potential employees.  Developed and facilitated all new-hire orientations.  Conducted employment verifications and investigations.  Facilitated the criminal background check process for new hires.  Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.  Supported human resources staff with new hire orientations and monthly departmental meetings.  Implemented a tracking database for employee professional development and licensure renewal credits.  Entered personnel and subcontractor data into a central database.  Coordinated and conducted new hire pre-interviews.  Assisted management staff in annual year-end processes and data audits.  Accurately prepared government compliance reports and proposal requests for employee data.  Addressed and resolved general payroll-related inquires.  Sent notices to employees and subcontractors regarding expiring documentation.  Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.  Completed employee employment verifications and unemployment paperwork in a timely manner.  Reviewed and corrected job offer letters for completeness and accuracy before approving their delivery.         Education      Bachelor of Science  :   Business Management  ,   2009     University of Phoenix - San Jose Learning Center   -   City  ,   State    Business Management       MBA  :     2010     University of Phoenix   -   City  ,   State           MBA  :   Human Resources  ,   2018     Notre Dame de Namur University   -   City  ,   State    Human Resources    "
HR,"         HR SPECIALIST       Summary    Possess 15+ years of experience as an HR Classification/Compensation Lead and as an HR Specialist, Recruitment. Managed recruitment efforts that included qualifying candidates based on documented knowledge, skills, and abilities to match organizational resource needs. Ensured candidate fulfillment of the preemployment process; i.e., background checks, drug screens, and reference checks. Developed and implemented competency and skill-based pay programs for a variety of occupations including medical (nurses), mechanical (machine operators), and civil engineers. Led a statewide review of jobs (18,000 employees) toward determining appropriate FLSA designations (e.g., executive, administrative, computer-related, creative). Provided executive and middle management consultation toward acquiring class/levels and roles necessary to accomplish departmental goals and objectives that resulted in mission successes. Training and Development: Eight years of experience in training and development that included development and delivery of leadership and management/supervisory skills acquisition. Additionally, developed policy and procedural training including performance management, interaction management, ADA, and prevention of workplace violence and sexual harassment.      Skills          Management consultation  Negotiation  Outlook  E-Recruitment      HR policies/procedures  Provision of excellent customer service  Micro-soft applications: Word, Excel, PowerPoint            Skills    Problem-solve and serve as change agent to ensure that HR functions are included in organizational missions. Negotiate budget revisions to include HR initiatives. Ensure excellent customer service delivery, provide state/federal and soft-skills management/employee training. Conduct job analyses, as well as conduct compensation/job market analysis, and deliver and measure leadership training. Develop, implement, and monitor performance management. Develop, implement, and monitor personnel policies and procedures, and manage full-cycle recruitment.      Experience     03/2016   to   08/2017     HR Specialist    Company Name   Ôºç   City  ,   State      Managed full-cycle recruitment efforts for multi-state needs.  Ensured candidate job qualifications matched minimum KSAs.  Completed pre-employment processes (background checks, drug screens, reference checks).  Conducted on-boarding/ orientation.  Conducted initial phone screens and recommended applicants for on-site interviews.  Contacted candidates with salary/hourly wage offers.  Negotiated start dates.         08/2014   to   06/2015     HR Analyst    Company Name   Ôºç   City  ,   State      Conducted analysis of 50+ roles (250+ positions) within a 10-month period.  Recommended, developed, and implemented a new classification and level-based on the evolution of roles (IT, Security, and Radiation classes).  Conducted labor-market studies and recommended, implemented, and monitored compensation practices.  Recruitment: reviewed, approved, and referred candidates for management's selection based on documented KSAs and required education and experience requirements.  Budget: daily contact with the budget manager to ensure or to request additional salary needs to be included in budgetary revisions/and legislative special requests.¬†  Salary administration: reviewed, justified, and approved management requests for salary adjustments based on expanded variety and scope of responsibilities. Determined appropriate percentage increase and status (temp/perm).         03/2013   to   06/2013     Manager, Classification/Compensation    Company Name   Ôºç   City  ,   State      Reduced the established timeframe for individual job analysis from an average of four months to 11 calendar days.¬†  Established a requirement and template for project management and communication plans.  Prioritized and assigned classification and compensation studies and reviews.  Established and coordinated the recruitment of referrals from Cabinet and Council of State members.¬†  Conducted statewide FLSA evaluations that resulted in appropriate designations.  Ensured legal/justified salary administration practices.         10/2012   to   02/2013     Manager, Recruitment/Classification/Compensation    Company Name   Ôºç   City  ,   State      Reduced the backlog of management-requested classification/compensation studies and individual job reviews by 100% w/in a four-month period.¬†  Supervised recruitment efforts for all occupational needs of the hospital. Well-versed in NeoGov (e-recruitment).¬†  Reviewed management requests for occupational and individual position studies toward upgrades, reallocations, downgrades, salary adjustments, and competency and skill-based pay programs for nurses, mechanical trades, and institutional services personnel.         06/2004   to   01/2013     Senior HR Analyst    Company Name   Ôºç   City  ,   State      Oversight of HR classification/compensation activities of 12 field HR managers and analysts.  Project manager for a variety of occupational competency and skill-based pay programs.  Managed the statewide competency-based-pay program for nurses.  Qualified applicants for jobs.  Reviewed and approved requests for salary exceptions career progressions, and in-range salary adjustments.  Led statewide FLSA designation analysis (18,000 employees).¬†  Processed reduction-in-force activities.  Developed and delivered training to department-wide employees regarding a variety of regulations, laws, rules, policies, and procedures.  Ensured that field HR managers fulfilled performance management initiatives.¬†         06/2000   to   05/2004     Senior HR Analyst    Company Name   Ôºç   City  ,   State      Facilitated the development of statewide policies and procedures for competency and skill-based pay programs.¬†  Partnered with managers and agency leaders to create CBPs (technical and soft-skills).  Managed the statewide skill-based pay program for machine operators.¬†         06/1996   to   05/2000     Training And Development Specialist    Company Name   Ôºç   City  ,   State      Assessed educational/training needs.  Developed, delivered and evaluated leadership, technical, administrative, and state/federal-mandated employee training based on ASTD principles.¬†  Served as team lead for the development and delivery of statewide initiatives such as performance-based pay and performance evaluations.¬†  Major contributor toward the research and development of internal¬† Ethical Practice of Trainers/Educational Leaders.           Education and Training     2007     Bachelor of Arts  :   English Lit/Language    NC State University   Ôºç   City  ,   State  ,   US           "
HR,"         HR CLERK       Summary    Translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. Developing, improving and managing HR strategies in benefits and compensation, employee recruitment and development, ethics and corporate social responsibility, diversity, safety and security, and business strategy.  Worked with continuous improvement programs in connection to development of Lean and Six Sigma strategy programs.¬†      Highlights          New Employee Orientation  Applicant Tracking System  Onboarding  Payroll Management includes timekeeper for Kronos Timekeeping System  Compensation and Benefits   Performance Management      Workers Compensation  General Ledger Accounting   Database Management  Continuous Improvement  Six Sigma  Lean Manufacturing  Business Strategy            Experience     02/2016   to   Current     HR Clerk    Company Name   Ôºç   City  ,   State      Coordinate and oversea recruitment and orientation program support for other HR assigned special projects.  Coordinates and support for hiring of temporary hourly employees.         01/2012   to   01/2015     Administrative Coordinator    Company Name   Ôºç   City  ,   State      Coordinates, oversees, and performs a wide variety of administrative, secretarial, and program support activities.  Serves as primary point of operational and administrative contact for internal and external constituencies, often on complex and confidential issues.  Participates in the coordination, supervision, and completion of special projects and/or events.  One project included setup up of IT Service provider contract.  HR duties included maintenance of employee records, recruitment, employee orientation and onboarding.         01/2010   to   01/2012     Administrative Assistant/Bookkeeper    Company Name   Ôºç   City  ,   State      Provides high-level administrative support for human resources, accounts payable, and purchasing departments.  Primary duties includes bookkeeping (A/R, A/P, and General Ledger) duties related to daily maintenance and financial period closure as well as Human Resources support focusing on payroll administration, compensation and benefits administration responsibilities.  HR duties included applicant tracking, employee records maintenance, benefits and compensation, payroll, and Workers Compensation reporting.         01/2000   to   01/2010     Clerical II    Company Name   Ôºç   City  ,   State      Provides high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.  Provides HR administrative support including administration of timekeeping system, coordination of employee time-off scheduling, maintenance of employee information and interpretation of policy regarding employee time-off.  Administrator to three databases (Labor, Skills and MRP Vacation Calendar).  Provides administrative support for Continuous Improvement Program and Safety Programs.         01/1983   to   01/1999     Executive Secretary    Company Name   Ôºç   City  ,   State      Provides bookkeeping and clerical support including monthly invoicing, correspondence, receiving visitors, arranging conference calls, and scheduling meetings.  Provides support for Human Resource functional areas including tracking for Workers Compensation, developing employee handbook, and maintaining the material safety data sheets.          Education     2015     SHRM Learning System - SHRM
Program covers the SHRM Body of Competency and Knowledge (SHRM BoCK ) preparing for the SHRM-CP/SHRM-SCP certification examinations.      SHRM                 2015     Bachelor's Degree, BSM/HRM  :   Business Management & HR Management    University of Phoenix   Ôºç   City  ,   State      Program provides foundational knowledge for Human Resources Generalists.  Explores the five key HR functions (staffing, compensation, benefits, training and development and employee relations).  Examined trends, useful metrics, and applicable federal laws and legal issues.  Learned how to apply metrics for each of the HR functions.
SHRM Essentials of HR Management, SHRM (2015)
Program provides critical knowledge necessary for those starting out in the HR profession, performing HR duties as a part of a non-HR job, or for those looking for an effective way to boost employee management skills. Offers critical knowledge necessary to help reduce costs, avoid potential lawsuits, and improve the ability to handle challenging HR issues. Business Management & HR Management       1985     Associates Degree  :   Business Management    Blue Ridge Community College   Ôºç   City  ,   State      Business Management       2006     SHRM-CP Certification, SHRM      PROFESSIONAL CREDENTIALS Blue Ridge Community College                  Accomplishments      Tyco Electronics, Best Practice- Vacation database for MRP Calendar used for scheduling in plant.  Tyco Electronics, Staffing Project - brain storm employee development and engagement ideas for use by local and Corporate.  Tyco Electronics, Project Team Lead -Updating employee skills database that promoted 100% knowledge of program and increased usage of program within division.        Professional Affiliations    SHRM, Society of Human Resource Management
Shenandoah Valley Society for Human Resource Management, Local Chapter of SHRM      Skills    accounts payable, administrative, administrative support, A/P, benefits, benefits administration, bookkeeping, clerical, Continuous Improvement, databases, employee relations, financial, functional, General Ledger, Human Resource, Human Resources, HR, interpretation, invoicing, legal, employee management, meetings, MRP, payroll, purchasing, receiving, recruitment, reporting, research, Safety, scheduling, secretarial, staffing, supervision   "
HR,"         HR ASSISTANT       Summary    Highly motivated, and a dynamic Human Resources professional with diverse credentials seeking a position with a growing organization to make a positive impact on company policies, and experience career growth. Accomplished human resources and administrative professional with over 3 years' experience. Attentive to detail, able to take initiative, prioritize multiple tasks and manage workload. Resourceful team player with a can-do attitude. Results-driven with strong communication, analytical, and interpersonal skills while maintain the utmost confidentiality.      Highlights          Compensation knowledge  MS Office Suite  AR/AP proficiency  Oracle knowledge  Great communication skills  Great analytical skills	*New Hire Training  Filing & Records   Management  Spreadsheets/Reports  Office Management  Customer Service  QuickBooks, Peachtree  New Hire paperwork                Experience     03/2016   to   Current     Company Name   Ôºç   City  ,   State      Sourced, recruited for call center to all departments throughout the company.  Responsible for finding the right candidates and matching them to temporary  or permanent job placement for the company.  Maintaining computer system by updating and entering data in BrassRing an responsible for complete on boarding and exit interview paperwork.  Compiling reports and spreadsheets in order to keep track of drug test and background checks that are completed for on-boarding process.  Complete initial phone interviews to evaluate applicants' qualifications.  Scheduling job     interviews for field managers after seeing that applicant meet the job requirements.  Administer and manage scores tests given to applicants before making the job offer.  Help organize job fair and manage files for applicants that are not qualified.  Circle K -Naples, FL Provides convenient services to the community.         02/2011   to   10/2014     HR Assistant      Maintained employee compensation, benefits, PTO, timecards and promotion opportunities.  Explained and held trainings for new and existing employees on benefit programs and company rules and regulations.  Managed Background Checks from ordering paperwork to documenting  results in the system.  Requested and completed spreadsheet for drug tests results.  Managed internal Human Resources records for two stores and oversaw all investigations   and disciplinary actions.  Completed exit interview paperwork.  Managed and processed time card for payroll processing by manager in a timely manner.  Processed new hire paperwork, completed on-boarding process and managed their records.  Involved in hiring process by coordinating job posting on the website, reviewing resumes, and performing telephone interviews and reference checks.  Further developed strong communication and customer service skills as result of working with clients.         01/2007   to   01/2010     AR/AP Representative    Company Name   Ôºç   City  ,   State      Leading orthopedic medical device company Processed invoices and credit memos in accurate in timely manner.  Review documents for product returns and loaner fees.  Solveed incorrect billing, back up cash applications.  Made collection calls to clients periodically Lien, Waiver and NTO.  Processed invoice through payment cycle.  Insured that all venders are paid in a timely manner.  Reconciliation of vendors.  Managed vendor/supplier relations; and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions.         01/2004   to   01/2007     Office Assistant    Company Name   Ôºç   City  ,   State      Electrical company Updated the database with customer calls.  Worked with NTO vender helped with reconciliation and ledger Balanced and transmitted daily revenue.  AR/AP Filling lien, waiver and managed collection.  Coordinated complex travel schedules, accommodations and trip logistics for candidates.  Entered personnel and subcontractor data into a central database.  Evaluated timecards for accuracy on the regular and overtime hours.          Education          Associates of Science  :   Human resources and Organizational Leadership    RASMUSSEN COLLEGE   Ôºç   City  ,   State      Human resources and Organizational Leadership       06/2016     Administration leadership, Communications in your profession, Accounting, Employment Laws, Human resources 1 and Organizational Development. Member of Society for Human Resource Management (SHRM) PHR certificate after graduation Volunteer Work to mentor kids and young adults to succeed in their school or career path Score seminar on Human Resources -""How to Hire Smart""       Rasmussen College                  Skills    Accounting, ADP, analytical skills, AP, AR, Benefits, billing, Call center, Great communication skills, Interpersonal skills, credit, clients, Customer Service, customer service skills, database, Detail-oriented, Employee Relations, expense reports, Filling, Filing, hiring, Human Resource Management, Human Resources, Human resources 1, processing of invoices, leadership, ledger, logistics, mentor, MS Office Suite, Office Management, Oracle, Organizational Development, payroll processing, Peachtree, personnel, promotion, QuickBooks, Recruitment, Scheduling, Spreadsheets, spreadsheet, telephone, phone, website   "
HR,"         HR MANAGER         Summary      Human Resources Manager with practical understanding of business needs. Areas of expertise include conflict management and employee training.  Human Resources Generalist who promotes a team-oriented and open-door environment that is conducive to a successful staff. Offering  [Number]  years of experience and knowledge in training, orientation and incentive program creation.   [level of management] -level ma Human Resource executive who works with other executives to translate business strategies into HR actions that drive business results.  nager with  [years of experience]  years of managerial experience. Strong strategic-planning and people-management skills.         Highlights          Compensation/payroll  Regulatory compliance  Staff development  Compensation/benefits administration  Policy/program development  Salary structure/compensation analysis      Performance management strategies  Interviewing expertise  Staffing and recruiting professional  Hiring and retention  Training and development  Employee relations            Experience      Company Name    City  ,   State    HR Manager   04/2016   to   Current       Sunningdale Tech (Thailand) Co.,Ltd. .   Type of business	: 	Tooling and Plastic Injection.          Company Name    City  ,   State    HR & Admin.Manager   09/2013   to   04/2015       Responsibility	:	Report directly to CEO Transformed HR from administrative role to strategic business partner, including working with management level to drive key business and implement performance initiative, conducted extensive analysis of existing HR Organization and Development business plan to up dated all policies, procedure, service, program and operation.  Direct HR function including recruiting, hiring practice, benefit and Compensation.  Develop standardized organizational model to clarify authority and responsibilities.  Learning and development as providing guidance on learning and development for manager and their team as well as set up training system, implementing and identify areas that need to attention and improvement.  Ensure legal compliance by monitoring and implementing applicable labor law requirements, conducting investigation, maintaining record, representing the organization at hearing.  Deal with complex disciplinary/grievance and HR issues, using HR and company knowledge evidencing appropriate decision making skills Overseeing and manage all administrative activities of the company, ensuring that all work processes are maximized for efficiency.  Sekisui s - lec  ( Thailand ) Co., Ltd.  ESIE, Rayong ) Type of business 	:	PVB Interlayer Film for Laminated Glass.          Company Name    City  ,   State    General Administration Asst. Chief   11/2002   to   09/2013       One year  break for living abroad ) Promoted to fulfill a broad range of HR functions, including Purchasing and General Administration to ensuring that meet the company's goal Human Resource Handle and Played a key role in ensuring the successful of a full spectrum of all HR Operation system and program :- Recruitment and Selection ; Managed recruitment process in an effective and efficient manner Maintain up-to-date recruitment progress and implemented a reporting process on manpower concerns.  Coordinates, negotiates and liaises with employment and advertising agent on service fee, advertisement recruitment and interview schedules.  Conducts interview up to executive levels and arranges interviews for management levels.  Managing orientation program for employee to the business and culture Training and Development ; Identify key skills, specialty skills and propose training needs accordingly Responsible for developing and maintaining standard, developing and meeting objectives, continuous improvement of department operations, developing strategic plans to meet company goals, and managing assigned staff.  Compensation and benefits ; Monitor and alert division manager to any variance of any concerns issues.  Compile all data needed for the annual salary review, annual performance appraisal analysis and promotion, annual bonus.  Improve and Implemented a performance measurement and development.  Supervise and manage all HR function generalist and other job as assign by Division Manager Purchasing Supervise and manage all purchasing function both Oversea & Domestic and other concerns.  Supervise and lead the procurement group in all phases.  Prepare purchase requisitions, initiative to approve and issues purchase orders in accordance with company policy and negotiated terms and conditions.  Other job as assign by Division Manager General Administration Managerial Overseeing all administrative activities of the company, ensuring that all work processes are maximized for efficiency.  Contributes to team effort by accomplishing related results as needed.  To supervise general administrative support and serve as a general resource for all direct inquiries from a wide variety requestors Planning and scheduling projects and ensuring timely completion Work closely to General Administration Manager and perform executive administrative tasks with supporting all the requestors from both internal and external Coordinating workflow and maintaining a productive work environment Develop and recommend administrative processes and procedures to assure efficiency Work closely with the Administrative Manager to coordinate efforts towards meeting deadlines and clarifying priorities Establish processes and schedules to ensure all required submissions are made accurately and in a timely manner Respond to and initiate inquiries (questions regarding purchasing, personnel, facilities, administration, specialized programs, etc.).  Explain policies, answer questions, and independently resolve problems wheneverfeasible.          Company Name    General Manager and HR Director      As the HR Manager, will take responsibility for conceptualizing and spearheading new HR initiatives, development and management of an effective and responsive human resource functions, as well as leading the HR team in the full spectrum of human resource activities as ; Formulate and implement human resource policies and procedures in line with the company's business goals Manage compensation and staff benefits programmes including leave management Develop and implement performance appraisal and performance management systems for all levels of staff in line with the company objectives Manage recruitment and selection activities to meet the manpower requirements of all the departments Assess short and long term training needs as well as plan and direct training and development programmes to raise the competency of  employees Oversee payroll administration and submit all necessary statutory reports to the relevant authorities Handle grievances and disciplinary matters Plan and carry out company events to foster harmonious working environment Conduct exit interviews, analyse turnover determinants and implement appropriate corrective actions Overseeing and manage all administrative activities of the company, ensuring that all work processes are maximized for efficiency.  Type of business 	:	Steel and Metal Worksheet.          Education      Master of Public Administration     2012     National Institute of Development Administration (NIDA)                  Comprehensive English Course under Cultural Exchange Program     2007       City  ,   State  ,   USA            Bachelor of Education     2002     Chulalongkorn University                  Accomplishments      Complete ongoing training in the areas of :- Human Resource Management (PM and APM Certification Course) Analytical Problem Solving and Prevention 			* Tax ISO/TS 16949 & ISO 14001 requirements			* Leadership Competency and Work Performance Appraisal		* Labor Law Balance Scorecard and KPI 					* Happy Work Place Welfare and Salary Structure					* Recruitment Compensation and Benefit Corrective and Preventive Action By 8D report and Why Why Analysis Technique Safety Supervisor Level Software Expertise Efficient in MS Office package and surfing internet.        Skills    Administrative, administrative support, advertising, as set, benefits, business plan, clarify, Good communication skills, Interpersonal Skills, continuous improvement, decision making, English, Film, hiring, Human Resource, HR, law, legal compliance, Managerial, Managing, Exchange, organizational, payroll, performance appraisal, performance management, personnel, policies, processes, procurement, progress, promotion, speaking, purchase requisitions, Purchasing, Recruitment, recruiting, reporting, scheduling, strategic, strategic plans, Type, workflow   "
HR,"         HR MANAGER         Summary    To obtain a position that offers many opportunities for growth and development that will enhance my existing knowledge in Management and Leadership. In return, I will give my very best to the company so it can achieve its goals and aspirations to continue future success.      Highlights          Leadership skills  Providing focus and direction to subordinates  Motivating employees to do better  Accuracy and attention to detail  Ability to work as part of a team  Possess¬†effective communication and influencing skills  Strong analytical and problem solving skills  Possess a strong work ethic and a high level of professionalism            Excellent interpersonal, planning and organizational skills  A team player who handles multiple projects simultaneously in a fast paced environment  Proficient in a variety of computer software programs: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Publisher, Microsoft Outlook, Microsoft Visio, Lotus Notes               Experience      Company Name    City  ,   State    HR Manager   04/2015   to   Current       Supervises, coaches, and counsels staff.  Guides employees through the various employment processes such as corrective action and documentation. Ensures consistency and fairness, resolving complex policy related issues, conducting investigations, and make appropriate recommendations as needed.  Provides guidance in developing employees for transfer and promotion.  Manages the annual talent review, performance goal setting, performance
review, development planning and compensation planning processes.  Designs, implements, and facilitates new employee assimilation,
orientation, coaching sessions, teambuilding, and interventions to increase team
effectiveness. ¬†  Mentors less experienced staff.  Participates in special projects or completes other duties as assigned.













          Company Name    City  ,   State    Office Operations Manager   04/2013   to   03/2015       Provide first point of contact and daily functional administrative support to leadership/executive staff/work unit.  Implement quality improvement ideas and Monthly audit of security policies, ensuring the company is in compliance with the guidelines Communicate and report directly to Vice President regarding team performance and attendance Plan, manage and communicate special projects and events; e.g., employee recognition programs, community activities, etc.  Prepare customer correspondence.  Serve as liaison between support staff and other divisions/department Assist with the administration of the day-to-day operations of the human resources functions and duties, such as employee orientation, development, and recordkeeping.            Company Name    City  ,   State    Customer Support Manager   10/2012   to   03/2013       Manage an email support team of ten members, who provided information to customers concerning their order status and accounts by researching online.  Train all new incoming employees on all systems and customers handling skills.  Project Lead on multiple projects and responsible for planning, executing, and keeping the projects on time.  Handle all escalated customer related issues.          Company Name    City  ,   State    Teller   02/2010   to   08/2011       Processing transactions for customers to help them manage their finances.  Record all transactions promptly, accurately and in compliance with bank procedures.  Ensure compliance with all internal controls and established policies and procedures.  Explain, advise on and promote bank products and services to customers.          Company Name    City  ,   State    Retail Support   02/2008   to   01/2010       Retail Support, Home Shopping Network Supervision / Training and Instructions / Team Lead Train new hires and junior staff on work procedure, systems and processes Peer coach to others through support and encouragement.  Act as a mentor to new hires Provide retail customer service and sales via telephone and email.          Company Name    City  ,   State    Administration / Customer Services / Mentor   02/2007   to   01/2008       Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.  Prepare correspondence and maintain files and records.  Provide assistance to the public by answering a wide variety of questions by interviewing the individual, investigating the situation and resolving the problem.          Company Name    City  ,   State    Flight Attendant/Purser   11/1998   to   01/2007       Act as Purser and prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.  Act as primary liaison between the pilot and the passengers.   Supervised junior flight attendants   Responsible for 400+ passengers.  Conduct staff briefings.          Education      BAS  :  Management & Organizational Leadership   2012     St. Petersburg College          Management & Organizational Leadership        Associate of Arts     2010     St. Petersburg College                  Associate of Arts     1996     Arthur Community College                  Languages    Working knowledge of Spanish and French      Skills    Management, Administrative Support,¬†Coach,¬†Excellent communication skills, Customer service,¬†French,¬†Human resources, Leadership,¬†Team Lead,¬†Mentor,¬†Effective communicator, Project Management, Project Lead,¬†Researching,¬†Spanish, Supervision.   "
HR,"         HR GENERALIST       Summary     A people-oriented, results-driven professional with outstanding communication skills.   Extensive experience delivering top-quality solutions for high-profile clients. Seeking to   obtain a position which would allow me to apply my current knowledge, obtain new information and grow with a company.       Highlights        Word, Excel, PowerPoint, Darwin, Act, Attendance Advisor, ERP/AS400, HRIS, ADP Payroll, Paycor, Internet Explorer, Outlook, Kronos, IFAS, PeopleSoft, Epicor, Winpak, E2, WASP            Accomplishments     Created and implemented Employee Requisition Procedure  Developed and executed Employee Internship/Co-Op Program       Experience      HR Generalist     Sep 2014   to   Current      Company Name   -   City  ,   State     Built the department from the ground up as the first HR person.  This involved putting policies and procedures in place to ensure compliance with          State and Federal law.  A significant amount of time and energy has been spent building relationships with Management and employees.  Provide advice and consultation to Supervisors and Executive Management for all employment related matters.  Administer employee benefits, payroll, workers compensation, FMLA and personal leave, unemployment and training.  Conduct workplace investigations from beginning to end.  Ensure compliance with ACA.  Facilitate employee engagement.  Recruit for open positions, conduct employee onboarding, and exit interviews.  Provide weekly and monthly reports to Managers and Executives.         HR Representative     Jul 2014   to   Aug 2014      Company Name   -   City  ,   State     Administer employee benefits, unemployment, FMLA and short term disability leaves.  Process wage progressions and revise manpower report on a weekly basis.  Provide advice and recommendations to managers relating to employee conduct, performance improvement, disciplinary actions and terminations.  Conduct grievance meetings with union representatives.  Keeping an open line of communication with employees, managers and union representatives is a vital component of this position.         Human Resources Coordinator     Mar 2014   to   Jul 2014      Company Name   -   City  ,   State     Process HR transaction requests from Chrysler facilities around the U.S. and Canada into the PeopleSoft HR system.  Responsible for ensuring each request is complete and is compliant with the organizations SOX guidelines.         HR Generalist     Nov 2013   to   Feb 2014      Company Name   -   City  ,   State     Update employee attendance and issue disciplinary action as necessary.  Schedule and conduct hearings for employees in order to determine higher levels of discipline in relation to attendance and code of conduct violations.  Conduct workplace investigations in response to employee complaints. This requires interviewing the claimant, accused, witnesses, collecting documentation, creating investigative reports and making recommendations for a plan of action.  Recruit for open positions, process new hire and termination documents.         HR Representative     Jul 2012   to   Sep 2013      Company Name   -   City  ,   State     Administer workers compensation claims, unemployment claims, wage progression, employee evaluations, exit interviews and leaves of absence (family medical, personal and short term disability).  Assist with updating the attendance system, earned personal days, grievances, employee benefits and 401k.  Update manpower report weekly and release to management.  Recruit open positions.  Conduct new hire orientations.  Familiar with union contract.  Work closely with union representatives and managers.         HR Manager     Jan 2002   to   Jul 2012      Company Name   -   City  ,   State     Provide advice and consultation on employment related matters including federal and state employment laws, employee handbooks, disciplinary action and termination.  Investigate and assist in resolving employee and client complaints.  Serve as a liaison for clients in order to resolve complex human resources problems with creative solutions.  Serve as a consultant for all human resources matters, including: unemployment, workers compensation, employee benefits, and employee perks.  Oversee and administer all of the workers compensation claims from injury until   they are closed by the workers compensation carrier.  Direct benefits administration.  Assist clients in writing and implementation of their employee handbook  Ensure all HR items are completed as promised by the required deadlines.  Post job openings, screen applicants, conduct interviews and provide recommendations for hiring decisions.  Conduct new hire orientation and ongoing training.  Strong communication with other departments is essential to ensuring all tasks are done properly and timely.         Education      MBA  ,   HR    Walsh College   -   City  ,   State      HR        Bachelors Degree      Walsh College   -   City  ,   State            Professional Affiliations     2014-Present     Michigan Judo Development Association Board Member   2014-Present     Certified Nage No Kata Instructor   2006-Present     Society for Human Resource Management             1995-Present     Volunteer Judo Instructor   1998-1999         United States Olympic Training Center Resident-USA Judo       Skills     ACA, ADP Payroll, AS400, benefits, benefits administration, consultation,  ERP, hiring, HRIS,  Internet Explorer, Kronos, labor relations, Excel, Outlook, PowerPoint, Word, organization development, payroll, PeopleSoft, personnel policies, recruitment, SOX, employee handbook    "
HR,"         HR COORDINATOR         Summary    Applicant Screening, Background Checks, Benefits Administration, Compliance, Compensation, Drug Testing, EEO Inquiries, Employee Relations, Event Planning, Full-Cycle Recruitment, Interviewing, Investigations, New Hire Orientation, Performance Evaluations, Reference Checks, Policy & Procedure Administration, Training and Development, Worker's Compensation, Unemployment Claims.        Accomplishments      Chair, Employee Diversity Council, Kindred Healthcare (2009-2010), Employee Satisfaction Survey Achievement (50% increase in Survey scores within a year), Kindred Healthcare.  Employee of the Month-2005 (Academic Counselor, University of Phoenix).  Performance Achievement Award-1998-Account Executive, Xerox Corporation.  Total Quality Management Training-1999, Xerox Document University.        Experience      Company Name     January 2014   to   Current     HR Coordinator           Develops and coordinates a comprehensive employee recruitment, selection and placement program for all exceptional education teacher vacancies and for the teacher vacancies at the Alternative School, Amelia Street, REAL School and Thirteen Acres.  Seeks out, interviews, screens and recruits applicants to fill existing and future position vacancies.  Coordinates with the licensure associate to ensure applicants meet licensure qualifications.  Refers qualified teachers to administrators for interview.  Develops comprehensive recruiting partnerships with colleges, universities, associations and other school divisions.  Develops recruitment presentations for teacher applicants and conducts on-campus and job fairs orientations for potential applicants.  Ensures that all employment interviewers are trained and recruitment materials are accurate.  Ensures that all recruitment, selection and placement actions comply with Federal and State laws, school board polices and Richmond Public Schools administrative procedures.  Counsels employees to help resolve personnel related concerns/issues and assists in the arbitration of grievances.  Coordinates closely with the other human resources staffing coordinators to determine recruitment requirements and projections for future position vacancies.  Travels 35% for out of state recruitment.  Performs other related duties as assigned.          Company Name     January 2011   to   January 2014     Human Resources Consultant           Conduct investigation into employee relations complaints and make recommendations on appropriate resolutions within agency policy and procedures.  Provide advice and counsel to managers and employees in the resolution of employee-related questions, problems, and/or related performance management activity.  Manage the coverage of the Employee Relations Hotline and the Investigation Process.  Work closely with the Grievance Coordinator and collaborate on projects.  Establish and maintain effective working relationships with other departments/agencies and external resources.  Coordinates all recruitment processes to include ad review & placement, applicant screening, certification, interview coordination and pre-employment screening.  Updates and maintains data in HRIS applicant tracking database.  Participates in job fairs and participates on interview panels.          Company Name     January 2007   to   January 2010     Human Resources Manager/Coordinator   City  ,   State      Set up entire HR department for new start up hospital.  Recruited for Senior Executive level positions such as, CEO, CFO, Directors and Managers of departments.  Served on the Senior Leadership Committee with Doctors and departmental leaders.  Developed and administered an effective full cycle recruitment program.  Coordinated and consulted with hiring managers on staffing needs.  Pre-screened applicants, coordinated interviews, accepted resumes/applications, negotiated and closed offers.  Facilitated the Employee of the Month Program.  Conducted new employee orientation and administered identification badges.  Monitored unemployment claims and appeals.  Developed and maintained affirmative action program.  Maintained other records, reports, and logs to conform to EEO regulations.  Provided mandatory professional licensing verifications, background checks and drug testing.  Prepared, and maintained records and procedures for controlling HR budget and reporting personnel data.  Managed the process for separated employees.  Hosted staff town hall meetings and encouraged survey participation.  Ensured compliance with federal, state employment laws and regulatory agencies.          Company Name     January 2006   to   January 2007     Human Resources Manager   City  ,   State      Managed a staff of employees and assisted with HR functions.  Developed and distributed employee newsletter.  Managed workers' compensation program.  Maintained workplace accident reports and completed all OSHA reporting.  Managed organizational processes such as new hires, change of status, terminations and Leave of Absences.  Coached Management staff on performance issues and Human Resource compliance.  Coordinated employee events such as team building, rewards and recognition.  Achievement/Recognition:.  Promoted to Lead HR Consultant & Shared Leave Coordinator, City of Richmond (2011).          Education      University of Phoenix     December, 2006       MBA  :   Human Resources Management    Human Resources Management        Old Dominion University     May, 1993       BS  :   Secondary Education      State      Secondary Education        VCU School of Business     November, 2008       SHRM Class Certificate              Grace E. Harris Leadership Institute, VCU School of Business   2012               Work History      Company Name                  Company Name                  Skills    administrative, ad, arbitration, agency, budget, Consultant, database, Employee Relations, hiring, HRIS, Human Resource, human resources, HR, team building, Leadership, materials, meetings, newsletter, organizational, performance management, personnel, presentations, processes, recruiting, recruitment, reporting, staffing, teacher   "
HR,"         HR CLERK       Summary     I am an ethical, team oriented and policy driven individual with experience in AP/AR, Human Resource Administration, Auditing, Documentation experience, Property Management (96 Units) and a vast number of computer skills.           Highlights         Accounts receivable professional  Expert in customer relations  Proficient in SAP  Strong communication skills  ERP (Enterprise Resource Planning) software      Strong organizational skills  Large cash/check deposits expert  Customer service expert  Invoice processing  Telecommunication skills  Active listening skills  Energetic work attitude  Courteous demeanor            Accomplishments      Research ¬†   Investigated and analyzed client complaints to identify and resolve issues.    Multitasking ¬†   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.    Customer Service ¬†   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.    Administration ¬†   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.    Training ¬†   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.    Scheduling ¬†   Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.   Multiple awards for performance. Computed Data Reports ¬†   Provided required weekly, monthly and quarterly reports listing sales figures and client track records.    Customer Service ¬†   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.    Market Research ¬†   Interviewed clients via market research surveys to identify product issues and customer needs.     Customer Interface ¬†   Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.    Research   Conducted research which led to the development of Resident Retention ].         Experience      HR Clerk    04/2015   to   06/2015     Company Name   City  ,   State      Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.(backup).Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.         Accounts Payable Clerk   02/2014   to   03/2014     Company Name   City  ,   State       Receive and verify invoices and requirements and match purchase orders to invoice Prepare batches of invoices for data entry by matching invoices to correct vendor number Responsible for management of the weekly check mailings In charge of maintaining updated vendor files and file numbers Daily task includes the management of a customer service line (payment status, missing invoice, etc.) In charge of getting necessary documentation of Auditing Department.          Accounts Payable Clerk   12/2013   to   02/2014     Company Name   City  ,   State       Auditing of several months of Sprint bills to check for discrepancy in Plan rates.  Preformed calculations, collected bills, analyzed charges and complete variances in Excel Spreadsheets.  Completed and developed a procedure for the Auditing of Sprint Bills.          AP/AR Clerk   07/2013   to   11/2013     Company Name   City  ,   State       Executed accounts receivable reporting enhancements and reconciliation procedures.Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Verified details of transactions, including funds received and total account balances.Coded the general ledger and processed vendor invoice payments.Deposited third party checks, as well as monthly reserve transfers.Coordinated approval processes of all accounts payable invoices.Balanced batch summary reports for verification and approval.Researched and resolved billing and invoice problems.          Accounts Receivable Accounts Receivable Specialist III   08/2000   to   06/2011     Company Name   City  ,   State       Posted overhead invoices to appropriate general ledger accounts.  Researched and resolved accounts payable discrepancies through invoice adjustments Coded and entered at least [50] invoices each day.  Effectively managed a high-volume of inbound and outbound customer calls.  Recognized for having no late fees or shut in's on company utilities Setup a Credit Card Process to ensure on time payment of utilities Assisted with New Vendor Setup Recipient of multiple positive reviews acknowledging dedication to excellent customer service Posted Cash and Completed Journal Entries Preform Debit and Credit Memo's Successfully implemented a scanning program to help with sox compliance.          Apartment Manager/Leasing    08/1999   to   12/2000     Company Name   City  ,   State       Tipton Management- Pine Lake Village Apartments Leased, Managed and Maintained 96% Occupancy Paid Bills by allocated Budget Completed move-ins and Move outs Got Painting and Sign bids (property rehab) Serve Evictions and filed Evictions Sent Letters out for Renewals and offered incentives for Renewals.          Education      BSBA  :   Human Resource Management   2011       CTU Online   City  ,   State  ,   USA     GPA:   GPA: 3.95     Study Business Management with a emphasis on Human Resource Management. While enrolled I maintained  a 3.95 G.P.A. and was also a school mentor to at risk students.          Skills     Accounts Payable  Accounts Receivable  Customer Service   Microsoft Suite  SAP  Solomon    Knowledge of Quickbooks        "
HR,"         HR ANALYST         Summary     Experienced professional with background in Human Resources, Administrative, and Customer Service environments. Proficient in MS Excel, Word, Power Point, Share Point, Taleo, Autonomy, One Note, SAP, Visio, OrgPlus, and Outlook. Able to effectively manage project tasks and implement processes to support immediate and long-term objectives.        Accomplishments     Lead HR team through successful clean-up, categorization, and electronic conversion of over 3,500 employee files.        Experience      Company Name     October 2012   to   July 2015     HR Analyst           Provide Human Resources and Employee Relations transactional service assistance to managers and employees throughout Kraft Foods. Work to ensure process integration is supported within HR function during Kraft Merger by adapting to, and executing revised HR methods.  Serve as lead for Workforce Solutions Intake group, providing guidance on HR task questions, overseeing Intake scheduling, defining current processes and implementing new processes to increase productivity.  Oversee Share Point site updates, ensure systems are operational in accordance with Intake needs. Serve as point of contact for IS and technical concerns.   Lead Intake team through successful clean-up, categorization, and scanning of over 3,500 employee files.  Implement and maintain processes for the addition of employee documentation through Autonomy systems database.  Support Sr. HR Director by monitoring, collecting and analyzing manager transaction requests and employee relation case data by utilizing SharePoint database and Excel functions, providing reports on a quarterly basis.  Serve as main point of contact for Kraft Foods Scholarship program. Continuously reviewed process to improve management of scholarship program. Collaborated with third party to administer enhancing scholarship applications, FAQ updates, scholarship selection guidelines and policy clarification.  Project involvement including on-boarding improvement, New York wage letter distribution, and severance support.          Company Name     January 2012   to   October 2012     HR Coordinator           Support Workforce Solutions group with collection and distribution of company-wide organization announcements and other administrative tasks.  Consult with managers/employees to determine the type of HR transaction(s) needed, including but not limited to policy questions, employee relation issues, terminations, new hire process, and compensation changes.  Serve as main point of contact for Illinois unemployment office to assist with claim management / distribution and data verification for U.S. employees.  Support severance process by creating employee specific disability letters and assisting with severance packages, including the preparation and creation of severance exhibits.  Generate ad hoc reports utilizing SAP system.          Company Name     February 2008   to   January 2012     Senior HR Coordinator Sales           Manage schedules, travel, and meeting preparation or Area VP Sales.  Created Sales Newsletter, summarizing relevant updates and current information, promoting steady communication within sales group.   Analyze yearly goal progress for employees utilizing Gallup Survey Systems.  Utilize Taleo applicant tracking system, handle On-Boarding for the Chicago and Kansas City Customer Logistics Group including but not limited to background checks, phone screens and drug testing.  Distribute Unemployment Claims for manager response and completed all unemployment verification specifics for U.S. employees.  Developed and implemented improved monthly HR reports based on the needs of the HR partners which include the following: Employee rosters, Open Positions, PT and FT hours worked STD, New Hires, Promotions, Demotions, Terminations, Risk Management, and educational information.  Submit HR Online transaction requests including promotions, terminations, Return to Work & Job Changes, ensuring timely transaction completion.  Confirm successful processing and payout to sales employees for vacation relief program.  Maintain payables for all Background/Verifications charges to clients.          Company Name     September 2007   to   February 2008     Administrative Assistant           Maintain and update Team Sites for Central Area retail accounts, Outlook distribution lists, and sales samples manifest.  Run allocation reports and Incentive Contest update reports, distributing to sales teams weekly.  Format and post quarterly sales priorities decks, utilizing Power Point. Retrieve, zip & post all customer business team weekly updates.  Post files for customer business teams used in monthly mailings. Send reminder notifications to all managers responsible for monthly sales priority distribution. Assist Retail Leads to ensure sales priority data collected and posted in a timely manner.  Planned and organized materials for sales meetings, complete A/P for Service Center, Retail and all other miscellaneous office functions.          Education      University of Phoenix     2012       Bachelor  :   Psychology            Skills     Systems: Excel, Outlook, Power Point, Visio, One Note, Share Point, SAP, Advise HR, Siebel, TALX, Autonomy, Survey Monkey, Taleo   Training: Prosci Change Management Certification (2015), Herrmann Brain Dominance Instrument (2014), Interview Skills Selection and Development (2014)       "
HR,"         HR DIRECTOR           Summary    Human Resource Professional
Confident, Resourceful Human Resources professional, with academic background in human  resources management and hands-on experience hiring, training, orientating, and developing employees that currently serve in a one person role managing 63 employees for a fast growing organization.      Highlights          Analytical Skills		Good Interpersonal Skills		Organizational Skills		Communication Skills  Recruiting and Staffing	Performance Management 		Employee Relations		Selection/Recruiting  Employee Orientation	Training & Development		Policy & Procedure Writing	Detail Organization  Staff Supervision		Employee Records System		On-the-job Training		Job Analysis  Cold Calling		Internet Sourcing			Compensation			Labor Laws  Labor Policies		Equal Employment Opportunity	Interviewing			Discipline Issues  Social Networking	Recruitment Advertising		Campus Recruiting		OSHA Standards  Employee Grievance	Employee Verification		Screen/Schedule Candidates	Community Outreach  Computer Skills  Microsoft Office Word	Excel		Outlook	   PowerPoint	 	   Publisher	    Health Care IS  HRIS Systems		PeopleSoft	Child Care IS	   Day Care Software	   QuickBooks	    Data Input              Accomplishments     Devised a successful recruiting plan for my employer, which resulted in 25 new employees in 2-months.       Experience      Company Name     January 2014   to   January 2015     HR Director     State      Communicate orally and written with children, parents, staff, volunteers, guardians, therapist, case workers with a variety of economic backgrounds, with clear and precise understanding withholding confidential or sensitive information with discretion.  Develop, implement, and monitor training programs suitable for employee retention.  Skilled in identifying problems, and determining accurate and relevance of information, by using sound judgment to generate and evaluate an alternative while making a decision.  Develop policies and procedures, to include researching, drafting, editing and revising according to the federal, state, and county laws as well as assuring these policies and procedures are met.  Pre-screen to ensure candidate is a strong fit for the position by matching individuals skills with the needs of the organization.  Knowledge of federal laws eligibility status and procedures pertaining to the full array of benefits in order to provide advice and support to claimants.  Provide facility with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops and leadership development education.  Ability to interpret and analyze material and make well adjusted decisions from the analysis.  Hiring staff and managing the overall image of the facility; developing job descriptions, interviewing candidates, maintaining staff development and education and, as well as, managing disciplinary processes.  Ability to work with individuals to access needs, provide assistant, resolve problems, as well as satisfy any expectations.  Ability to use data input software, methods, and procedures to meet the needs of the consumer; input and data retrieval and provide correspondences.  Enter employee data accurately and efficiently into recruiting database; employee sick leave, vacation, work hours, pay, and annual leave.  Served as Liaison between the agency and media/ advertising/sponsorships Create a budget and provide budget reports for events.  Coordinates and administers the new hire on-boarding process.  This includes ensuring all new hires have gone through all pre-employment requirements, maintains contact through the process with new hires and greets and reviews first day requirements with new hires and conducts new hire orientation.  Responsible for operational and technical HR duties to include: computer entry and file maintenance; new hire orientation; maintenance of confidential personnel files and personnel actions in compliance with applicable legal requirements; maintain computer employee data information; miscellaneous employee requests; assist in exit process.  Makes copies, faxes documents, prepares and processes mail and performs other clerical functions.  Review for accuracy and completeness all data and documents required to process new hires, pay transactions, terminations, leave of absences, and other employee transactions for employees.  Ensure that the appropriate forms and documents have been initiated for all of these transactions in a timely manner.  Contributes to team efforts by accomplishing related results in a cooperative and supportive manner.  Reviewing current organizational effectiveness and making recommendations for improvements.  Answers routine payroll/Kronos questions for managers and employees, and assists with problem solving.  Acts as a liaison between employees and the service center to resolve problems and clarify questions or concerns Facilitate updates and random notifications for drug testing programs Responsible for overseeing personnel functions including compensation, benefits administration, FMLA, and compliance with Federal/State employment regulations.  Works collaboratively with the management team to solve problems, set directions, and respond to health care business challenges.  Ensures the development of departmental plans, goals, mission, policies/procedures, and budget.  Managing and motivating staff to increase productivity and ensure business efficiency.  Practices open-door policy to encourage employees to discuss grievances.  Facilitates peer-to-peer and employee-manager discussion/mediations.  Recommends and facilitates employee recognition, efforts, and events.  Analyzed employment-related data and prepared required reports.  Developed creative recruiting strategies that met anticipated staffing needs.  Managed all phases of recruitment, including defining hiring management needs and posting available positions.  Contacted all job applicants to inform them of their application status.  Thoroughly explained the employee handbook during new employee orientations.  Conducted more than 60 interviews.  Conducted reference and background checks on all job applicants.          Company Name     January 2010   to   January 2014     Administrator		Farrow     State            Company Name     January 2005   to   January 2008     Event Specialist     State            Company Name     January 1996   to   January 2005     Assistant Director     State      South Carolina Notary Public.  CPR and First Aid.          Education      Webster University     2015       Financial Accounting * Managerial Accounting * Business Statistics * Business Law * Business Applications/Software * Finance * Business Communications * Business Management * Marketing * Marketing
*Management * Quantitative Methods * Human Resources Management * Contemporary Issues In Management * Organizational Theory * Business Policy * International Business * Production Management * Microeconomics * Macroeconomics * Labor Relations * Accounting Information Systems * Entrepreneurship.  :   Human Resources Management / Management and Leadership    GPA:   GPA: 3.45    GPA: 3.45 Human Resources Management / Management and Leadership Managing Human Resource * Organizational Behavior * Basic Finance for Managers * Training and Development *
Employment Law * Staffing and Selection * Compensation * Labor-Management Relations *Integrated Studies in Human Resource Management * Management * Management and Strategy * Managerial Leadership * Organization Development and Change * Integrated Studies in Management.        Benedict College     2013       BS  :   Business Administration Business    GPA:   Management Honors Graduate Cum Laude GPA: 3.5    Business Administration Management Honors Graduate Cum Laude GPA: 3.5 Business        Skills     Accounting, Advertising, Analytical Skills, agency, Basic, benefits, benefits administration, budget, Business Communications, Business Law, Business Management, Child Care, clarify, clerical, Cold Calling, Communication Skills, Interpersonal Skills, conferences, Makes copies, CPR, database, drafting, editing, Employee Relations, faxes documents, Finance, Financial Accounting, First Aid, forms, Government, Hiring, HRIS, Human Resource Management, Human Resource, HR, Human Resources Management, image, Information Systems, International Business, Job Analysis, Kronos, Labor Relations, Leadership, leadership development, Law, legal, Managerial, Managing, Managerial Accounting, Marketing, meetings, access, Excel, mail, Microsoft Office, Outlook, PowerPoint, Publisher, Word, Works, Negotiations, Networking, Notary Public, Organization Development, Organizational Skills, Organizational, payroll, PeopleSoft, Performance Management, personnel, Policies, Develop policies, Pricing, problem solving, Procedure Writing, processes, Procurement, Production Management, QuickBooks, file maintenance, Recruiting, Recruitment, researching, sound, staff development, Staff Supervision, Staffing, Statistics, Strategy, training programs, workshops, written    "
HR,"         HR GENERALIST/RECRUITER           Summary     Human Resource Generalist who is an great communicator and negotiator with strong conflict resolution skills. Extensive background in recruitment and retention, mediation and records management.       Highlights         ADP, People fluent, Microsoft Offices, Interviewing expertise  Performance management strategies  Benefits administrator  Employee relations  Benefits administrator  Manager coaching and training  HRIS applications proficient  Payroll expertise  National Human Resources Association  Event management  Employee handbook development  QuickBooks proficiency  Alternative Dispute Resolution (ADR)  Staffing and recruiting professional              Accomplishments     Led the Staffing Planning Committee for [Number] years.Introduced the first passive Open Enrollment process.Human Resources   Reduced employee turnover by 10%.         Experience      HR Generalist/Recruiter    January 2013   to   January 2015     Company Name   Ôºç   City  ,   State               January 2013   to   January 2014       Strategize with management on all recruitment needs (over departments) Build strong relationships with candidates, hiring managers to ensure a high level of customer service.  Keep hiring managers informed throughout the recruitment process for all salaried and non-salaried employees.  Co-authored all recruitment & transfers process to better the onboarding and applicant experience Maintained an accurate and detailed record of each employee in a customized database for all pre-employment screening Interpret company policies and procedures to new hires Provided mentoring and job coaching for temporary and permanent employees Negotiate/ analyzed compensation and make recommendations for salaried and non-salaried employees Create metric reports for HR director as well as staffing reports for Clinical Associate Director Coach and advise employees regarding HR programs, practices and procedures Plan, manage and communicate special projects and programs such as employee recognition, wellness, benefits, recruiting and performance management, and employee surveys Resolves employee concerns related to health and welfare plans functioning as liaison with various insurance carriers Collaboratively efforts with Training and IT department to train and orientate all new hires within the organization.          Human Resource Administrator    January 2006   to   January 2012     Company Name   Ôºç   City  ,   State      Managed the recruitment applicant tracking system (moved candidates to appropriate workflow, creating and closing job posting) Managed all new hire onboarding, coordinating and/or conducting new hire orientation and ensure all paperwork were 100% in compliance with federal and state regulations Provided recruitment metrics reports and compile reports from HRIS database for the HR Business Partner Assisted in administering and adhering to existing policies and procedures (e.g., Employee Handbook and Policies and Procedures manuals), by providing training, mentoring and coaching Managed annual employee benefits open enrollment (coordinated logistics with benefit vendors such as; Aetna, Harford, Vanguard) for all sites throughout the US Created HR processes for HR Business Partner (temporary staffing, tuition reimbursement, full cycle recruitment) Involved in the annual performance management process including merit increases (tracked/monitored, rewrite job descriptions, ensure appropriate approval flow or make changes) Maintained relationships with staffing vendors for temporary employees Point of contact for 1000+ US based employees regarding benefits, policies and procedures.  Assisted in resolving personnel-related problems Addressed employee relation concerns and exit interviews Responsible for all leave administration, including FMLA and discretionary leave tracking and notifications, coordination with paid time off, disability programs, and/or health benefits, as well as return to work protocols.          Assistant Store Manager    January 2005   to   January 2006     Company Name   Ôºç     State      Managed exempt and nonexempt employees (6-8 staff members) Contributed to team effort by accomplishing related results as needed Helped customers by providing information, answering questions and obtaining merchandise requested Attracted customers by originating display ideas Constructed or assembled prefabricated display properties Assembled product displays in windows and showcased on sales floor Evaluated competition by visiting local competitor stores (gathering information such as style, quality, and prices of competitive merchandise).          Education      Masters of Administrative Science   :     June 2013    Fairleigh Dickinson University   Ôºç   City  ,   State              B.S   :   Economic  ,   2005    Economic        A.A   :   Liberal Arts  ,   2002    Liberal Arts        Skills    ADP, benefits, closing, Coach, coaching, competitive, customer service, database, hiring, HRIS, HR, insurance, logistics, Director, mentoring, windows, performance management, personnel, Policies, processes, protocols, quality, recruiting, recruitment, sales, staffing, workflow   "
HR,"         HR CONSULTING       Summary    7+ years of Experience as a HR Partner with experience in all the facets of the Human Resource Function. Extensive background in HR generalist affairs, including experience in Recruiting, On boarding, Performance Management, employee retention, staff development, mediation, conflict resolution, Benefits and compensation, HR records management, HR policies, Jobs and Competencies. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, corporate policies. Experience in Recruitment: Full life cycle recruiting involving Resourcing, Sourcing , Interviewing, Placement and On boarding. HR Generalist Responsibilities Benefits/Payroll Administration HR Policies & Procedures Performance Management Data analysis and Reporting	Staff Retention Employee Relations HR Programs Recruitment/Hiring Employee Counseling Administration Conflict Resolution	Orientation & On-Boarding SAP HR - Database access Training & Development Organizational Development Compensation and Benefits           Experience     07/2009   to   01/2014     HR Consulting    Company Name               07/2008   to   05/2009     HR Coordinator           05/2007   to   06/2008     HR Assistant    Company Name          I was able to reduce the employee attrition by 5%  in my Business Unit with higher Employee connect and rolling out programs boosting the employee morale.  Worked on developing  the existing Employee Appraisal process to a comprehensive Performance Management process  resulting in an optimized process flow.  Helped the Senior Leadership team in defining a crisp Career Path - for both technical and Managerial positions.  Devised a special program for the High Performers in the Organization leading to differentiated career trajectories retaining the cream layer of the Organization.  Worked on optimization of the existing Reward and Recognition process.  Developed internal job portal aimed at providing collaborative environment to facilitate 	Internal sourcing.  Worked on 360 degree feedback process for the Managers.  Performance Management Conduct awareness sessions on Company's performance management philosophy, tool etc Annual Increments and Promotions - manage the end to end closure of Compensation increment and promotion cycles including the budget calculation and distribution.  Handle Performance Improvement Plan for the bottom performers and handling other disciplinary processes such as warnings and termination.  Manager Feedback/ Skip Level - administer skip level that provides feedback to the manager which acts a development tool for improvement People Engagement Project Level Engagement Survey - administer the survey for various strategic accounts to understand the health of the account.  This includes context setting with the employees, administrating the survey, feedback collation, analysis, and account specific action plan in collaboration with the managers All Minds Meet - Organize meets to connect the employees with the Top Level Leadership Monthly HR review with the delivery leadership team to review and educate them on various people aspects/concerns Rewards and Recognition - Recognize the right talent, approval of nominations and rewarding them.  Fun activities - Fun teams formed at the account level and assist them to come up with the regular fun charter People Management Retention Management - to come up with proactive measures to retain the top talent Attrition Management - discussion with the resigned employees and exit management Relocations and Transfers - approval of onsite and offshore compensation fitments during relocation and offshore assimilation Operational Activities Prepare and maintain Human Resource Information system records/Employee files , various headcount related reports, MIS tracking, Joining reports, attrition tracking reports etc.  Analyzing the data and projecting Trends to enable better business decisions.  Handling Orientation and On boarding for new employees.  Providing and processing payroll Inputs.  Managing the Employee benefits such as Medical Insurance.  Coordinating for Training and Development needs of the employees.  Maintain compliance with federal and state regulations concerning employment.  Work with corporate group in running Organization Development activities.  Planning birthdays, employee group events.  Handling the leave management systems and maintaining timesheets.  Keeping the employee policies and procedures updated and educating employees on these through positive reinforcement.  Recruitment: Working with hiring managers on Recruitment planning.  Identified, engaged, and recruited qualified candidates by performing sourcing activities such as: market and Internet research, internet job board searches/postings, referral recruiting, social media networking, attending seminars, and local networking events.  Conducted interviews to assess skill level, presented candidates for client review and final selection, drove offer process including reference checks, salary negotiations.  Special Assignments: Designed and Managed the "" Mentor Me"" program to motivate the high performers in the Organization.  Handled a team of 3 members and made it a highly successful program.          Education     2007     MBA  :   Human Resource Management    KIMS
University Karnataka University          Human Resource Management       2005     Bachelors of Commerce      BNDC
University	: Karnataka University                      Masters of Business Administration              Interests    ACADEMIC CREDENTIALS
COMPUTERS
CORE COMPETENCIES AND AWARDS      Skills    benefits, budget, client, delivery, hiring, Human Resource, HR, Insurance, Leadership, People Management, Managerial, Managing, market, Mentor, MIS, negotiations, networking, Internet research, optimization, Organization Development, payroll, Performance Management, philosophy, policies, processes, promotion, Recruitment, recruiting, seminars, strategic      Additional Information      Team Spot Award for being the best team in driving Performance Management Team Lead Award for "" Mentor Me Program"" HUMAN RESOURCE GENERALIST CORE FUNCTIONAL STRENGTHS PROFESSIONAL EXPERIENCE ACADEMIC CREDENTIALS COMPUTERS CORE COMPETENCIES AND AWARDS      "
HR,"         HR GENERALIST           Summary    Young, dedicated and focused office administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. SKILL HIGHLIGHTS Microsoft Office proficiency	Self-directed Excel spreadsheets	Professional and mature Meticulous attention to detail	Strong interpersonal skills Results-oriented	Keen understanding of grammar Strong problem solver	Dedicated team player Executive presentation development	Ability to maintain confidentiality ACCOMPLISHMENTS Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude (Extra Mile Award-2009, 2011) Increased office organization by developing more efficient filing system and customer database protocols.           Experience      HR Generalist    April 2013   to   October 2013     Company Name   Ôºç   City  ,   State      Served as central point of contact for employee relations matters.  Processed onboarding and new hire paperwork to ensure all employees were in company system for employment and payroll purposes.  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Served as central point of contact for all outside vendors needing to gain access to the building.  Supplied key cards and building access to employees and visitors.  Managed all employee personnel files.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Created PowerPoint presentations used for business development.  Organized files, developed spreadsheets, faxed reports and.  scanned documents.  Maintained up-to-date employee spreadsheet.          Office Administrative Assistant    June 2009   to   August 2012     Company Name          Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Screened telephone calls and inquiries and directed them as appropriate.  Designed electronic file systems and maintained electronic and paper files.  Maintained the front desk and reception area in a neat and organized fashion.  Dispersed incoming mail to correct recipients throughout the office.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Created PowerPoint presentations used for business development.  Organized files, developed spreadsheets, faxed reports and scanned documents.  Received and screened a high volume of internal and external communications, including email and mail.  Served as central point of contact for all outside vendors and clients needing to gain access to the building.  Planned meetings and prepared conference rooms.  Maintained an up-to-date office contact chart.  Answered client questions regarding retirement and military buy-back options and resolved any issues.  Developed employee handbooks.  Processed retirements and military deposits.  Mentored, coached and trained team members to increase productivity.  Identified inefficiencies and made recommendations for process improvements.          Waitress    August 2010   to   December 2010     Company Name   Ôºç   City  ,   State      Assisted guests with making menu choices in an informative and helpful fashion.  Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.  Delivered exceptional service by greeting and serving customers in a timely, friendly manner.  Appropriately suggested additional items to customers to increase restaurant sales.  Promptly served all food courses and alcoholic beverages to guests.  Answered questions about menu selections and made recommendations when requested.  Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.  Regularly checked on guests to ensure satisfaction with each food course and beverages.  Managed closing duties, including restocking items and reconciliation of the cash drawer.  Skillfully anticipated and addressed guests' service needs.  Consistently adhered to quality expectations and standards.  Delivered exceptional, friendly and fast service.  Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.  Stocked and maintained silverware, linen and condiments.          Education      BACHELOR OF ARTS                PSYCHOLOGY   :     12 2012    North Carolina Agricultural & Technical State University   Ôºç   City  ,   State  ,   United States            Skills    business development, central point of contact, closing, client, clients, email, employee relations, fashion, fast, faxes, meetings, access, mail, office, PowerPoint presentations, neat, payroll, personnel, quality, receptionist, reception, sales, spreadsheets, spreadsheet, telephone, employee handbooks   "
HR,"           HR ASSOCIATE         Professional Summary    Enthusiastic and goal-oriented HR Professional with 3+ years experience driving innovation and strategy for a global
technology organization. Excellent reputation for proactively resolving problems, communicating effectively, and
driving overall operational improvements. Relocating to the San Francisco Bay Area and seeking a fulltime role
in Human Resources or Talent Acquisition where I can leverage my experience and provide value to the company.      Skills          Recruiting  Onboarding  Project Management  Event Planning  Employee Relations  Teamwork/Collaboration  Training and Development  Public Speaking  Social Media Marketing  ADP  Workday  Microsoft Office Suite  ADP  Benefits  Branding  Budget  Oral communication  Competitive  Email      Employee Relations  Event Planning  Focus  Hiring  HRIS  HR  Leadership  Marketing  MS Excel  Microsoft Office Suite  Product manager  Project Management  Public Speaking  Recruiting  Recruitment  Researching  Strategy  Teamwork  Workshops  Written            Work History      HR Associate  ,     07/2018   to   12/2019     Company Name   ‚Äì   City  ,   State      Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, and onboarding)
Learned multiple HRIS systems and recruiting platforms including Workday, Taleo and Handshake
Led company internship program and facilitated training for interns across different functions and locations
Served as student liaison for company hackathon and grew participation from 20 to 100+ attendees
Proactively communicated with business partners, hiring managers, and external candidates to quickly
resolve issues and ensure overall positive recruitment experience
Gained proficiency in variety of other HR tasks to include strong understanding of compensation and benefits,
training and development, employee relations, and regulatory compliance.         HR Intern  ,     09/2016   to   12/2017     Company Name   ‚Äì   City  ,   State      Co-developed university recruitment strategy for Raleigh-based hires by researching
universities and local events, attending career fairs, executing social media strategy to support branding,
serving as the campus liaison for the annual company hackathon and actively tracking a funnel of 500+
intern applicants to assist in candidate selection process
Learning & Development: Partnered with VP Talent Development to create and present leadership
sustainment webinar for Zenger Folkman 360 feedback participants
Workforce Planning: Used MS Excel to create enhanced data structure during the product manager career
framework deployment
Employee Relations: Implemented, tested, and conducted surveys for a newly introduced scavenger hunt
app as part of the employee onboarding 2.0 development plan.         Orientation Leader  ,     06/2016   to   08/2016     Company Name   ‚Äì   City  ,   State      Served as first-hand liaison for 250+ students to facilitate smooth transition to NC State University
Facilitated parent panels, conducted student small groups and led guided tours for incoming first years
Trained in diversity and inclusion workshops to foster inclusive and welcoming community for all students
Enhanced written and oral communication skills throughdaily public speaking and email communication.         CurrentUniversity Programs Lead  ,     12/2019       Company Name   ‚Äì   City  ,   State      Develop university recruitment strategy for LexisNexis North America to proactively build talent pipeline for
key skillsets and increase brand awareness in target markets
Played key role in launching the company's first program for new graduate FTE hires
Expanded company intern program from less than 10 to 50+ interns
Communicate with internal stakeholders to determine people strategy and campus hiring targets per
function/location
Develop relationships with key university partners to build campus brand and position the company as an
employer of choice
Create targeted outreach and engagement strategies for schools that offer competitive talent, focus on D&I,
and align with business priorities
Attend on-campus and virtual career fairs, events, and hack-a-thons
Manage budget for all university recruitment related expenses
Measure and evaluate ROI each cycle to determine go-forward investment.         Education      Bachelor of Science  :   Business Administration ‚Äì Human Resource Management, Psychology  ,   05/2018     North Carolina State University   -   City  ,   State    Graduated Summa Cum Laude, GPA: 3.9       Work History      CurrentUniversity Programs Lead  ,   12/2019       Company Name   ‚Äì   City  ,   State      Develop university recruitment strategy for LexisNexis North America to proactively build talent pipeline for
key skillsets and increase brand awareness in target markets
Played key role in launching the company's first program for new graduate FTE hires
Expanded company intern program from less than 10 to 50+ interns
Communicate with internal stakeholders to determine people strategy and campus hiring targets per
function/location
Develop relationships with key university partners to build campus brand and position the company as an
employer of choice
Create targeted outreach and engagement strategies for schools that offer competitive talent, focus on D&I,
and align with business priorities
Attend on-campus and virtual career fairs, events, and hack-a-thons
Manage budget for all university recruitment related expenses
Measure and evaluate ROI each cycle to determine go-forward investment.         HR Associate  ,   07/2018   to   12/2019     Company Name   ‚Äì   City  ,   State      Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, and onboarding)
Learned multiple HRIS systems and recruiting platforms including Workday, Taleo and Handshake
Led company internship program and facilitated training for interns across different functions and locations
Served as student liaison for company hackathon and grew participation from 20 to 100+ attendees
Proactively communicated with business partners, hiring managers, and external candidates to quickly
resolve issues and ensure overall positive recruitment experience
Gained proficiency in variety of other HR tasks to include strong understanding of compensation and benefits,
training and development, employee relations, and regulatory compliance.         HR Intern  ,   09/2016   to   12/2017     Company Name   ‚Äì   City  ,   State      Co-developed university recruitment strategy for Raleigh-based hires by researching
universities and local events, attending career fairs, executing social media strategy to support branding,
serving as the campus liaison for the annual company hackathon and actively tracking a funnel of 500+
intern applicants to assist in candidate selection process
Learning & Development: Partnered with VP Talent Development to create and present leadership
sustainment webinar for Zenger Folkman 360 feedback participants
Workforce Planning: Used MS Excel to create enhanced data structure during the product manager career
framework deployment
Employee Relations: Implemented, tested, and conducted surveys for a newly introduced scavenger hunt
app as part of the employee onboarding 2.0 development plan.         Orientation Leader  ,   06/2016   to   08/2016     Company Name   ‚Äì   City  ,   State      Served as first-hand liaison for 250+ students to facilitate smooth transition to NC State University
Facilitated parent panels, conducted student small groups and led guided tours for incoming first years
Trained in diversity and inclusion workshops to foster inclusive and welcoming community for all students
Enhanced written and oral communication skills through daily public speaking and email communication.         Affiliations    Active Member of SHRM
Volunteer for Prevent Blindness NC
Director of New Members for Delta Gamma Sorority      Skills     Recruiting  Onboarding  Project Management  Event Planning  Employee Relations  Teamwork/Collaboration  Training and Development  Public Speaking  Social Media Marketing  ADP  Workday  Microsoft Office Suite,  ADP, benefits, branding, budget, oral communication, competitive, email, Employee Relations, Event Planning, focus, hiring, HRIS, HR, leadership, Marketing, MS Excel, Microsoft Office Suite, product manager, Project Management, Public Speaking, Recruiting, recruitment, researching, strategy, Teamwork, workshops, written    "
HR,"         HR SPECIALIST       Summary    An Human Resources Specialist  with over  9  years in recruitment and federal employment processes.  An energetic, innovative, out the box thinker who is a self-starter with excellent analytical, organizational and project management skills.¬† As an  HR Recruiter who communicates and collaborates effectively with all levels of personnel¬†I rely on excellent interpersonal skills, outstanding customer service and a solid expertise in human resources management.¬† I possess an e   xtensive background in HR recruitment and staffing affairs, including experience in position management, HR Internship Program development and management, Pathways, Presidential Management Fellows, employee onboarding, orientation, HR policies, regulations and legal compliance.
*Demonstrated success in managing HR programs, developing teambuilding programs, and writing standard operating procedures, hiring authorities and policies, job descriptions and management reports.      Skills          HR Advisory Services  Strategic Recruitment Planning  HR Policies & Procedures  Staff Recruitment & Retention  HR Program/Project Management  Orientation & Onboarding  Performance Management  Delegated Examining  Classification and Position Management  Special Emphasis Programs  MS Office (Word, Excel, PowerPoint, Access, Outlook)      Excellent interpersonal and coaching skills  Recruiting and selection techniques  Proficient communicator  Talent assessments  Leadership Development  Delegated Examining  ¬†Social Media management and recruitment            Experience      HR Specialist   12/2016   to   Current     Company Name   City  ,   State       Provide HR advisory services within the Office of Inspector General to mid-level and senior level managers.  Serve as subject matter expert within the Talent and Acquisitions team regarding hiring authorities and flexibilities within Merit Staffing Procedures and Delegated Examining.  Consult with HR managers and hiring officials regarding the use of Pathways Programs such as 1nternships, Recent Graduates and Presidential Management Fellows.  Provide knowledgeable and effective advisory services to managers and senior leaders related to topics of Staffing and Recruitment, Classifications, Position Management, Schedule A, Special Emphasis Programs and Selective Placement Programs.  Participate in preparation and review of case files for 2016 Delegated Examining Audit.  Review and determine if case files are prepared correctly based upon the policies and regulations that govern Delegated Examining announcements.  Review and revise Position Description's (PD) to create job analysis and job announcements for open positions for open vacancy announcement candidates.  Voluntarily led the development of Onboarding Programs for Supervisors, Training and Development, Leadership Development, Social Media Recruitment and New Employee Orientation programs within the Human Resource Management Division.  Research issues or topics of various complexities to ensure accurate information is provided to team members and managers.  Lead and implement the development of an agency wide hiring guide for managers that would provide managers with policy and guidance compliant with OPM regulations and Merit Staffing Principles.  Serve as the agency's representative at the Executive Resource Committee meetings, which discusses the Department's best practices and policies such as Senior Executive recruitment and hiring, Performance Management and Awards.            Project Management-Collaborate with Senior HR Specialists and Managers to review and improve current HR related processes.  Ability to take on lead roles when assigned HR projects which include but not limited to, researching various topics, evaluating best stand practices, determining impact on established processes and achieving desired outcomes.  Experience with developing presentations and briefings for peers and senior level managers.  Able to present information orally and written in an organized and understandable format for various audiences.  Provides voice and data communications systems for small and mid-sized companies.          HR Specialist   09/2013   to   12/2016     Company Name   City  ,   State       Marketing- Devised marketing and branding initiatives to increase agency advertisement and visibility among colleges and universities as, ""The Employer of Choice"" for internships and recent graduate programs.  Facilitate information sessions on various topics such as resume writing, internship programs, use of USAJobs.gov and interviewing skills.  Devise recruitment strategies and develop tactical plans to complete recruitment projects.  Research, develop and manage recruiting and internship programs.  Attend recruitment events to market and brand the agency among jobseekers.  July 2014 participated and delivered a presentation to the Recruitment Consortium at/for DCPAS on the topic of ""Generational Differences in the Workplace"".  Attend recruitment events to market and brand the agency among jobseekers
Program Management- Effectively and successfully implemented a non-paid internship program for the agency, which will be available agency wide internship FY-15.  Successfully established a non-paid internship with the onboarding of (20+) participants into the intern program since 2014.  Create, develop and presented managers with briefings and presentations regarding the internship program.  Develop and present recruitment presentations, Handbooks for Student Hires, Advertisements and other mass communications for internal and external sources.  Request ""eQuip"" and drug testing for participants in the internship program.  Develop a database to track the distribution of marketing materials at various events for reporting and metrics.  In 2015 successfully launched the agency's 1st ever Shadow Day Program, in which 6 student participants from Bowie State University were selected to spend the day with us and Shadow some of our agencies leading professionals.  In 2016 the Shadow Day program grew to support more than 19 students from 4 different colleges and universities.  Due to the success and popularity of the program, I was awarded a Performance Award and nominated as Employee of the 2nd Quarter.  Social Media Management- Created and maintained the Human Capital Management Office Facebook and Twitter accounts to further brand the agency and promote job opportunities through social media.  These 2 social media accounts were created to further expand our outreach to Gen X'ers and Millennial's that utilize social media as a means to learn about career opportunities and employers.  Collaborated with other internal and external entities to complete various recruitment and staffing projects.  Research various internship programs to design the current internship program for the agency.  Planned, managed and effectively devised strategies to re-establish the agency's Paid Student Internship Program (PSIP) with agency Senior Leaders, Recruitment Manager and Lead to ensure a successful program launch.  Plan, organize and evaluate the success of the programs and the participants experience and development through surveys and evaluations to ensure the program meet all important benchmarks.  HR Policy Advisement- Provided well researched information and guidance regarding recruitment/staffing policies to managers and other customers when requested.  Consult and advise hiring managers onpossible HR hiring authorities and flexibilities when recruiting and staffing for open positions.  Establish partnerships with colleges and universities across the country to better expand our student outreach program and recruit to students as well as target underrepresented groups, for possible internship and full-time career developmental positions.  Research and brief team members on the latest Applicant Tracking Systems (ATS) which would meet the demand and need of our Recruitment Office while streamlining the application process.  Create articles for HCMO newsletters and ACCESS magazine.  Devise and create marketing packages and campaigns.  Create SOP's for future Recruitment Office training and development.  Additional duties include assisting with the development and executions of the Take Your Kid to Work Day project in April 2014.  Developed and implemented an agency Shadow Day Program which has grown over the course of 2 years.  The program has gained the recognition and support of many of the agencies leaders and staff.  Key Results:.  Played a key role in ensuring the successful launch of Sometown office.  Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.  Fostered a teamwork environment conducive to positive dialogue across the organization.  Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm.  Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level.  Brought workers' compensation program into full compliance.  Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.  Cut benefits costs by 16% by negotiating favorable contracts and ensuring that company did not pay for benefits for which employees were ineligible.  Wrote employee manual covering company policies, disciplinary procedures, code of conduct, FMLA policy and benefits information.  Introduced company's first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide.  Revised job descriptions across all levels and 25+ categories.  Shadowed"" and interviewed employees to construct an accurate picture of the duties and skills required for each position.          HR Assistant   10/2011   to   09/2013     Company Name   City  ,   State       Provide effective and timely customer and technical support in delegated examining and staffing processes.¬†  Drafted job analysis and job announcement for Wage Grade and General Schedule positions.   Responsible for reviewing and pre-audits of delegated examining case files.   Advised Senior HR Specialists and hiring managers on available policies and hiring flexibilities available within delegated examining and Code of Federal Regulations.          Education and Training      Bachelor of Arts (BA)  :   Broadcast and Print Journalism   05/1998       St. Augustine's University   City  ,   State       Broadcast and Print Journalism 3.4        Masters of Business Administration  :   Human Resources Management   05/2016       St. Leo University   City  ,   State       Human Resources Management 3.4        Activities and Honors     Alpha Kappa Mu Honor Society, Special Emphasis Committee, 2015 Defense Security Service Employee of the Quarter Nominee, 2015 On-the-Spot Cash Award for Developing and Conducting Agency Shadow Program       Skills    Agency marketing and branding, Human Resource Management, Human Resources, critical and analytical thinking, Leadership Development,¬†Lead HR¬†Special Project, research and development, event organizer, journalism   "
HR,"         HR COORDINATOR       Summary     Certified Human Resources Professional with extensive employee relations experience in a full range of functions, as well as success in simultaneously managing multiple projects.        Highlights          Employee relations  Compensation administration  Personnel records maintenance  New hire orientation  Hiring and retention  Training and development  Compensation/payroll  Staffing and recruiting professional  Off-boarding  Interviewing expertise  Performance management strategies      Benefits administrator  Employment law knowledge  HRIS applications proficient  Employee handbook development  New employee orientations  Human resources audits  Maintains confidentiality  HR policies and procedures expertise  Human resources management  Excellent interpersonal and coaching skills  Certified Professional Human Resource Management             Accomplishments    Revamped the orientation process for all new hires, which was implemented company-wide. Led the Staffing Planning Committee for  [Number]  years. Introduced the first passive Open Enrollment process.      Experience     03/2013   -   Current     Company Name   -   City  ,   State    HR Coordinator        Manage the recruitment, selection, and staffing process for full time employees.  Manage the employee orientation and onboarding process for full time employees.  Maintain job classification system including job descriptions; defining objectives, responsibilities, salary information and benchmarking.  Develop, administer and manage personnel policies, procedures and programs for the City.  Advise managers, supervisors, and employees on labor contract, employment law, and policies and procedure matters.  Respond to inquiries from managers, supervisors, and employees, investigate complaints, and provide for conflict resolution.  Works with departments regarding employee issues, recommending appropriate actions involving employee performance, behavior, productivity, etc.  Completes duties related to compensation, benefits, and performance management.  Manage the City's safety and workers' compensation processes.  Serve as Chair on the City's Benefit, Safety, and Wellness committees; provide direction to committees; ensures compliance with mandated safety training; develop wellness and safety programs to meet strategic goals of the City.  Develop procedures for managing employee leaves of absence and light duty.  Administer leave of absence programs to include FMLA, Salary Continuation, Parenting Leave, Military Leave, etc.  Ensure compliance with employment law and related regulations.  Conduct research; prepare reports and recommendations on complex issues and projects.  Lead special projects related to human resources initiatives, including software and technology implementation, process improvements, internal training programs, on-boarding process, exit interview process, etc.         11/2012   -   12/2012     Company Name   -   City  ,   State    Independent HR Contractor        Assisted Human Resources on internal employee website mapping project.  Site is used for employee benefits as well as company information.  Assisted Human Resources on internal employee website mapping project.  Site is used by Room & Board sales staff.         04/2005   -   07/2010     Company Name   -   City  ,   State    Human Resource Assistant/ HR Generalist        Screened applicants for internal and external positions, coordinated and prepared interview schedules and information packets, sent offer letters, and verified paperwork.  Staffed all contractor positions as well as facilitated orientation for all contract employees.  Conducted new hire orientations for all new employees.  Worked with all levels of management on Employee Relations issues.  Conducted exit interviews and processed required termination paperwork and presented common themes to upper management.  Provided training and communication to employees on HR programs, benefits, processes and other employment related issues.  Administered leaves of absence, short term disability, and worker's compensation.  Managed tuition reimbursement program.         11/2003   -   10/2004     Company Name   -   City  ,   State    Receptionist/Administrative Assistant        Maintained the corporate phone list, Equal Employment Opportunity information, bus pass, and stamp inventories in Microsoft Excel; ordered and approved all office supply orders.  Coordinated with Memorial Blood Centers to promote and recruit for the NRG/ATT Blood Drive within the company.  Maintained security of the workplace by overseeing the security badge process.  Assigned numerous special projects and completed projects upon deadlines.          Education     2012     Keller Graduate School of Management  City  ,   State      MBA  :   Human Resource Management    Human Resource Management       2002     University of North Dakota  City  ,   State      B.A  :   Communications    Communications        Skills    benchmarking, benefits, conflict resolution, direction, Employee Relations,¬† , performance management, personnel, policies, processes, recruitment, research, Safety, staffing, strategic,¬† training programs,   "
HR,"         HR GENERALIST         Summary    Energetic, Bilingual Human Resources Professional offering¬†~11 years of extensive and successful experience
administering various HR plans and procedures. Emphasis on recruitment/retention, management and HR
principles & practices. Expertise in employee relations and organization development through education, and
experience, seeks a similar role to produce immediate growth contribution to a rewarding company.      Highlights           Hiring and retention    Training and development    Compensation and benefits	   New hire orientation     Compensation administration/payroll                   Mediation expertise  Employee relations  Labor agreements  Regulatory compliance  Knowledgeable in all HR Systems            Experience      Company Name    City  ,   State    HR Generalist   12/2014   to   Current       Develops Human
Resources policies, procedures, plans and budgets.


 The safety of the workforce for recruitment, development and
     compensation of a superior workforce.
  Develops an employee-oriented
     culture that emphasizes quality, continuous improvement and high
     performance.   Conduct new employee orientation to foster positive attitude toward organizational objectives.     Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.    Serve on the
executive management team and assists and advises company managers about Human
Resources issues with regards to compensation, benefits, compliance, organizational development, HRIS, training & development and employee relations.    Review and provide comments on the adequacy of documents and took necessary steps to cure any deficiencies.       Create and implement the exit and interview program process.         Run the bi-weekly payroll process.       Increase the employee base by  15 % to meet changing staffing needs.            Company Name    City  ,   State    HR Generalist   02/2013   to   12/2014       Administered various HR plans and procedures for all company personnel; assist in development and implementation of personnel policies and procedures; Ensure employee compliance.  Conducted recruitment efforts for all exempt and non-exempt personnel for shop and office which including temporary employees for each.  Assisted in evaluation of reports, decisions, and results of department in relation to established goals.  Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.  Conducted employment verifications and investigations.  Developed company personnel policies, standard operating procedures and employee handbooks.  Educateed and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.  Developed and facilitated all new-hire orientations.  Developed and enforced company policy and procedures relating to all phases of human resources activity.  Facilitated the criminal background check process for new hires.  Managed the employee offer process with 100% at the exempt level.  Processed unemployment claims and acted as the company representative at unemployment hearings.          Company Name    City  ,   State    Human Resource Manager   10/2008   to   01/2013       Developed, implemented and coordinated policies and procedures for all Human Resources functions such as recruiting, wage/salary administration and health programs.  Directed employee performance management program.  Promoted the opportunity for a formal discussion by employees and their supervisors to review overall work performance, objectives, and career development.  Partnered with management team members on issues involving employee relations such as terminations, suspensions, EEOC claims and rule interpretations.  Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.  Developed company personnel policies, standard operating procedures and employee handbooks.  Developed and facilitated all new-hire orientations.  Conducted employment verifications and investigations.  Developed and enforced company policy and procedures relating to all phases of human resources activity.  Facilitated the criminal background check process for new hires.  Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.  Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.  Processed unemployment claims and acted as the company representative at unemployment hearings.          Company Name    City  ,   State    Staffing Manager    10/2004   to   09/2008      Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.  Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.  Coordinated employment offers with management and extended offers to selected candidates.  Reviewed and confirmed that all final paid hours corresponded with timesheets and state laws.  Evaluated timecards for accuracy on the regular and overtime hours.  Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.  Completed employee employment verifications and unemployment paperwork in a timely manner.          Education      BBA  :  Human Resource Management    2004     Sam Houston State University  ,   City  ,   State  ,   USA     Minor in¬† International Business  Coursework in Human Resource Management  Coursework in Business Administration            Associate of Science  :  Liberal Arts   2000     North Harris Community College  ,   City  ,   State  ,   USA      3.8 ¬†GPA  Liberal Arts        Skills    ADA, ADP, benefits, clarify, employee relations, human resource, Human Resources, HR, insurance, law enforcement, mediation, MS Office, office, SharePoint, Organizational, performance management, personnel, policies, promotion, recruiting, recruitment, employee handbooks, vendor management   "
HR,"         HR COORDINATOR       Professional Summary     Highly efficient Hr Coordinator well established in administrative environments that are fast-paced and challenging.       Core Qualifications          Exceptional interpersonal skills  Innovative  Microsoft Office Suite expert  Human resources audits  Maintains confidentiality  Personnel records maintenance  New hire orientation        Applicant Tracking System  EEO Reporting  HRMS  People-oriented  Organized  Exceptional communicator  Recruiting            Experience      HR Coordinator  ,   09/2012   -   Current    Company Name   -   City  ,   State     ?Responsible for initiating, tracking and follow up of background checks and drug tests. ? First day on-board for new employee - first day documents, I-9 and tour of the building. ? Conducts exit interviews - relays info back to management. ? Routes positions for approval and posts requisitions to the company careers page and to outside job boards. ? Recruits for warehouse, driver and entry level to mid level positions using Kenexa BrassRing and sourcing resumes from online jobsites/databases. ? Run applicant flow logs from applicant tracking system, putting data into AA-EEO spreadsheet. ? Attends college career fairs to recruit potential interns and fill other positions as necessary. ? Initiates and leads Best Practices initiatives. ? Administrator for employee performance review program tool (Access database). ? Responsible for reviewing manager's submissions of employee performance reviews to ensure proper content and giving feedback to the manager. ? Maintains associate personnel files from filing and retention. ? Vouches department bills for payment. ? Other administrative duties as assigned.         HR Coordinator  ,   06/2012   -   09/2012    Company Name   -   City  ,   State     Assignment at Edward Don & Company, temp to hire.         HR Coordinator  ,   08/2008   -   09/2011    Company Name   -   City  ,   State     ?Scheduled background checks and drug screens for candidates. ? Compiled and processed expense reports for candidates. ? Communicated with the Hiring Manager about the new hire's first day. ? Administered the new hire associate experience by scheduling their first day's HR session. These sessions included reviewing company policies, completing I-9 through E-verify, dispensed WOTC survey, explain direct deposit, encouraged self-identification (EEO) and demonstrated the company portal. ? Designed and prepared printed HR materials for new hires. ? Point person for SOX compliance for the HR Department. ? SAP Administration: ran requested reports, created requested reports and entered employee information. ? Planned and managed internal corporate events. Events included: Take Your Child to Work Day, Wellness Fairs, fund raisers, blood drives, lunch and learns and employee service recognition breakfasts. ? Edited and updated the HR Department's page on the portal using SharePoint software. ? Trained in CPR and first aid. ? Responded to injured associates and dispensed employee injury statement to injured associate.         Receptionist  ,   02/2003   -   03/2008    Company Name   -   City  ,   State     Internship program Recruiter Lead for college students. ? Collaborated with company President to decide what criteria would deem student eligibility for intern program. ? Posted employment positions to the company website. ? Sourced and screened qualified candidates. ? Passed on qualified candidates to Hiring Managers. ? Tracked candidates in Excel program. ? In charge of all company State and Federal poster requirements for multiple locations including out of state locations. ? The go-to person for general company knowledge and administrative support. ? Managed a six line phone system of incoming calls. ? Updated company phone and employee directory on the portal.          Education      2008    DePaul University   -   City  ,   State      BA    Human Resources            Professional Affiliations     Membership: Society for Human Resources (SHRM) Membership established in 2007       Technical Skills and Qualifications     Microsoft Sharepoint, SAP, Sharepoint, Excel, Groupwise, Incoming Calls, Ms Office, Ms Outlook, Outlook, Phone System, Receptionist, Recruiter, Sterling Inforsystems, Orange Tree Employment Services, Kenexa - IBM Products, Ultipro, New Hires, Sarbanes-Oxley (SOX), Scheduling, Access, Applicant Tracking System, Best Practices, Database, Databases, Employee Performance, Entry Level, Filing, Leads, Performance Review    "
HR,"         HR MANAGER/GENERALIST       Summary    Background of progressively responsible Human Resources experience in union and non-union, ISO and FDA regulated manufacturing environments Knowledge of State and Federal employment laws Ability to work effectively with all levels of employees and management, maintaining integrity, professionalism and confidentiality Ability to develop positive working relationships with TPAs, benefit service providers, recruiting firms and vendors Proficient in Excel, Word, Powerpoint; experience with Ceridian HRIS, Paychex and ADP payroll systems           Experience      HR Manager/Generalist   02/2012   to   Current     Company Name   City  ,   State       responsible for day to day HR functions for leading manufacturer of cryogenic reciprocating and centrifugal pumps and turbo-expanders with approximately 200 employees Preparation of weekly payroll for submission to Corporate Payroll Department Implement successful recruiting efforts to support company growth in engineering and operations departments; new hire orientation; tracking and monitoring of temporary and contract to hire labor Prepare and manage personnel transactions such as new hires, terminations, etc.  Provide assistance to management in handling employee relations issues Conduct wage surveys to determine competitive wage rates for recruiting; write and update job descriptions; update and maintain org charts Monthly management reporting on HR metrics Active member of safety committee, implementing safety programs and facilitating training; Wellness Program Coordinator.          HR Manager   07/2008   to   02/2012     Company Name   City  ,   State       responsible for all day to day HR functions for medical device manufacturer with approximately 50 employees located at Corporate headquarters in Lake Forest and 14 service employees located in Texas: Administer and manage the medical, dental, vision, 401(k), flexible spending, life, LTD, workers compensation and liability insurance plans; coordinate renewals and open enrollments; reconcile monthly billings; gather and prepare information for annual benefit audits Administer and manage all personnel transactions such as new hires, promotions, transfers, FMLA/CFRA leaves of absence, time off, performance reviews, counseling, coaching, disciplinary actions and terminations Process and manage by-weekly payroll using Paychex and ADP payroll systems Provide guidance and counsel to management in handling all employee relations issues including coaching and investigation; communicate policies, procedures and benefits to employees in effective and timely manner Ensure Company is in compliance with all federal and state labor laws; chair safety committee; implement safety programs and facilitate training Develop and implement successful recruiting strategies to ensure optimal staffing to support the business; post internet job openings, work with recruiting firms, conduct interviews and pre-employment reference and background checks and employment verifications; new hire orientation; tracking/monitoring of temporary and contract to hire labor Prepare and update policies and procedures necessary for compliance with all current labor law issues, including employee forms and the employee handbook and safety  manual Conduct wage survey to determine competitive wage rates; assist managers with preparation and review of annual performance evaluations; write and update job descriptions.          Sr HR Representative   05/1985   to   07/2008     Company Name   City  ,   State       Responsible for a wide variety of both day to day and project-oriented HR functions for a unionized power supply manufacturing company with an employee population that ranged from 150 to over 700.  Company experience cycles of tremendous growth and downsizing as well as the transition of all manufacturing operations out of state.  Prepare annual salary proposal and administer the approved plan; participate in salary surveys and use results to benchmark company's wages to the industry, maintain job descriptions and organizational charts, implement salary increases in compliance with approved salary plan and bargaining unit agreement Administer employee benefit programs; analyze current benefits programs and research and recommend alternatives,communicate program features, coordinate open enrollment activity, maintain records and billing, track benefit costs, administer and track COBRA Process requests for hourly and salaried and salaried retirement plans; compute monthly benefit for Union hourly retirement plan; work with Corporate pension office to coordinate benefits for salaried plan; coordinate enrollment and participant payment for retiree medical plan Prepare annual Affirmative Action Plan and required EEO reports Maintain employment, job, compensation, benefit, training and attendance records for all employees using Ceridian Payroll/HRIS system.  Participated in periodic payroll/HR conversions Develop and prepare monthly and annual manpower, benefits, turnover, salary and other requested reports for management; track hourly attendance for compliance to overtime, attendance and awards programs Implementation of corporate policy and adherence to bargaining unit contract; participated in contract negotiations, providing assistance to division management, Corporate HR and Labor Attorney LOA and COBRA management administration Safety, security, workers compensation, employee relations, recruitment, facility management.          Education      Master of Science Degree  :   Industrial Psychology        Continuing education and training on an on-going basis in employment related subjects, OSHA 10-hour training, Wellness Program coordination, PHR designation Industrial Psychology        Bachelor of Arts Degree  :   Psychology        Psychology        Skills    ADP payroll, Attorney, benefits, billing, billings, Ceridian, charts, coaching, competitive, contract negotiations, counseling, employee relations, features, forms, HRIS, HR, insurance, law, management reporting, office, organizational, Payroll, performance reviews, personnel, policies, power supply, proposal, recruiting, recruitment, research, Safety, staffing, vision   "
HR,"         HR REPRESENTATIVE       Summary    Experienced human resources professional with working knowledge of state and federal employment laws and regulations, dedicated to improving employee satisfaction, management-employee relations, and working conditions through commitment, communication, confidentiality, and a sense of urgency.  Looking for a company to share my skills and knowledge with where I can grow as a HR professional.      Skills          On-boarding   Staffing and recruiting professional     Payroll entry                   Accomplishments     Managed Human Resources department for four months.  Developed monthly employee newsletter.       Experience     11/2016   to   Current     HR Representative    Company Name   Ôºç   City  ,   State      Designed new communication boards for each value stream, working on special projects,
 recruiting for maintenance and interns, training Administrative Assistant.         06/2013   to   09/2016     Human Resources Supervisor/ Staffing Coordinator Human Resource Representative    Company Name   Ôºç   City  ,   State      Filled 11 Maintenance positions ranging from mechanic to supervisor in 3 months.  Shut down a 100 employee manufacturing plant in 3 days and found 90% of those employees employment within the company in 60 days.  Reopened a 30 employee manufacturing plant in 30 days.  Facilitated benefit open enrollment for 700 employees.  Supervised performance of direct reports, conducting performance reviews, and performing other supervisory duties such as coaching, training, and coordinating work assignments.  Recruited and hired qualified candidates following EEO and ADA hiring guidelines for exempt and non-exempt positions, utilizing available resources appropriately.  Coordinated staffing and recruitment efforts for Gaylord and LeSueur locations.  Provided counseling and dispute resolution regarding employee issues to workers and management by consulting with supervisors and all levels of management.  Organized and conducted meetings with employees and management personnel regarding various topics, including benefits, employee relations, workplace safety, and training programs.  Reported weekly staffing information to upper management through reports.  Audited and generated reports monthly and quarterly for Affirmative Action.  Worked as a resource for the managers and supervisors regarding company policies, benefits, and Affirmative Action.  Reviewed and authorized salary changes employees, calculating retroactive pay, entering changes in payroll system and ensuring changes are being made in Kronos and Ulti-Pro.  Acted as a liaison between Michael Foods, Inc.  and employment agencies.  Experienced with the Kronos system, Ulti-Pro payroll system, and Ceridian system.  Reviewed employee records for completion and accuracy, which included reviewing performance evaluations, leave of absences, absenteeism, terminations, job descriptions, safety issues, insurance benefits, etc.  Authorized changes to employee records when necessary.  Developed and maintained employee locker assignments, including coordinating repairs with maintenance department and cleaning schedules with quality assurance department.  Worked together with union at Chaska plant to resolve employee complaints and disputes.  Served as a human resources advisor for Chaska plant when they were without a HR Manager.         10/2011   to   06/2013     Special Education Assistant    Company Name   Ôºç   City  ,   State           06/2011   to   07/2011     Foodservices Director    Company Name   Ôºç   City  ,   State           08/2010   to   05/2011     Quality Assurance Auditor, Assembler    Company Name   Ôºç   City  ,   State           03/2007   to   04/2010     Dietary Manager    Company Name   Ôºç   City  ,   State      Demonstrated excellent customer service skills and trained employees in food safety/regulations.  Supervised and managed 20 employee department in long-term care facility.  Maintained a deficiency free dietary department for 3 years.  Planned special events  for up to 300 people.  Communicated effectively in medical charts, and completed MDS assessments for Medicare reimbursement with proficiency.  Maintained accurate, detailed financial and production records.         08/2001   to   05/2005     Senior Team Leader/Administrative Assistant    Company Name   Ôºç   City  ,   State      Supervised student employees, including hiring, training, and scheduling.  Created late night restaurant for students with other team leaders called ""The Brickhouse Grill."".  Developed standardized interview questions and training manual.  Conducted monthly meetings for student employees and training in food safety.          Education and Training     December 2012     Masters of Art  :   Organizational Management Human Resources Management    Ashford University   Ôºç   City  ,   State      Organizational Management Human Resources Management 4.0       May 2005     Bachelors of Art      Wisconsin Lutheran College   Ôºç   City  ,   State             2016     OSHA 10-hr General Industry Safety and Health          Issued  2/26/             July 2016     First Aid & CPR certified          Issued 9/8/2015 expires 9/2017
HR Law Seminar             July 2016     Payroll Law Seminar              Skills    ADA, Administrative Assistant, benefits, Ceridian, charts, coaching, consulting, counseling, CPR certified, excellent customer service, employee relations, special events, financial, First Aid, food safety, hiring, human resources, HR, insurance, Kronos, Law, long-term care, mechanic, meetings, Payroll, performance reviews, personnel, policies, quality assurance, recruitment, repairs, Safety, scheduling, staffing, supervisor, supervisory, training programs   "
HR,"         HR DIRECTOR/ADMINISTRATOR           Executive Profile    A self-motivated individual with over 20 years' experience successfully managing a myriad of diverse enterprises.  Major strengths include the ability to rapidly set-up, organize, and oversee new offices, provide expert document control, excellent meeting planning skills, and the ability to liaise among diverse entities.      Skill Highlights          Small business development  Project management  Leadership/communication skills  Employee relations  Self-motivated  Staff Development  Start-UPS  Team Player  Total quality management              Core Accomplishments      Project Management:    Monitored the operation of eleven Renewable Wind projects implemented the process for hiring, documentation control between owner and contractors, complete set-up of the office facility on site.¬†  Monitored all expenses to ensure they did not exceed the budget    Human Resources:    Structured the HR Handbook for all craft employees out on the project¬†  Structured the hiring process¬†  Mentored and trained office staff        Operations Management:    Managed personnel  Liaison between owner, contractor, and sub-contractor  Monitored daily progress out in the field         Professional Experience      Company Name   January 2015   to   Current     HR Director/Administrator           Responsible for the HR department and supervising administrative staff and trained support staff.  Handled all hiring and payroll.  Reviewed all invoices for appropriate documentation.  Managed the construction of the new office for Forbes Bros Inc in the Houston office.  Facilitated the start of the company in Houston.          Company Name   January 2013   to   January 2015     Executive Administrator           Responsible for preparing reports and financial data, training and supervising other support staff, and customer relationships.  Prepared all bid proposals as well as administrated daily affairs.          Company Name   January 2010   to   January 2013     Senior Administrator           Assist in the development of processes for support functions within the group.  Compiled and analyzed financial information for the transmission project.  Ensured that project contracts and bids were completed and filed on time.  Reviewed all invoices for appropriate documentation and approval prior to payment.  Provided master document control and coordination for several concurrent transmission projects, including all information flows among owners, contractors, sub-contractors, utility companies, environmental consultants, landowners, and government agencies.  Served as the main point of contact between contractors and all L-Con personnel.  Provided company HR functionality at the site.  Supervised an office staff of 15.  Site Office Administrator    E.ON Climate and Renewables    2006-2010 Responsible for all aspects of site office administration for E.ON's largest wind power construction site (in Roscoe, TX), comprising over 750 MW of wind power and over 2010 employees, contractors, and subcontractors.  Provided master document control and coordination for several concurrent wind projects, including all information flows between the owner, contractors, sub-contractors, wind turbine suppliers, utility companies, environmental consultants, landowners, and governmental agencies.  Served as the main point of contact between contractors and all E.ON personnel.  Provided company HR functionality at the site.          Company Name   January 2005   to   January 2006     Administrative Assistant           Managed office for Airtricity's US flagship Forest Creek and Sand Bluff wind farms sites near Big Spring, Texas.  Responsibilities included overseeing all document control, site office management, site HR needs (including timesheets and expense reports), and acting as meeting planner / facilitator for periodic staff / VIP site visits.  Manager of House Accounts    Total Design on Marble & Granite    2002-2004 Acted as liaison between customers and sales staff.  Established customer service procedures to ensure quality.  Provided operational expertise on the day-to-day management of business.  Supervised a staff of ten persons, with the responsibility of overseeing all installed granite projects for quality assurance.          Company Name   January 2001   to   January 2002     Administrative Assistant           Assistant to the president of the company.  Responsibilities included insight to all new business ventures to ensure timely completion and adherence to budget.  Set up procedures for analyzing all financial information to determine the business expansion strategies.          Education      University of New Mexico      BA  :   Business/Finance    Business/Finance Volunteer- Food Bank and member of Chamber of Commence        Skills    administrative, budget, contracts, customer service, documentation, expense reports, financial, government, hiring, HR, Office, office administration, office management, payroll, personnel, processes, proposals, quality, quality assurance, Roscoe, sales, supervising, transmission   "
HR,"         HR INTERN       Summary    An enthusiastic student, highly motivated and committed to developing personally and
professionally. Have the ability to learn quickly, work efficiently and use my educational
knowledge effectively in work settings. Skilled in research, multi-tasking, time management and
communication. Experienced in human resource / organisational management, counselling and business
development.¬†      Educational Background      Master of Arts  ,   Organisational Psychology   2018     Alliant International University    Ôºç   City  ,   State  ,   United States    California School of Professional Psychology        Master of Science  ,   Counselling Psychology   2015     Avinashilingam Institute for Home Science and Higher Education for Women    Ôºç   City  ,   State  ,   India    GPA - 3.63¬†        Bachelor of Arts  ,   Mass Communication   2013     Amrita Viswa Vidhyapeetham   Ôºç   City  ,   State  ,   India     Amrita School of Communication    GPA - 3.07¬†         Experience      HR Intern     Jul 2016   to   Current      Company Name   Ôºç   City  ,   State    I get candidates moved through the hiring process, making sure
that they are properly credentialed and meet all of the company's and the clients
requirements. ¬† ¬†    Basic background checks ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†  Contact candidate's references & collect necessary information  License and employment verification

-Reviewing/uploading credentials¬†  Pre-screen applicants from job boards (Indeed & Zip Recruiter)  Make and send badges  Attend/transfer calls, take messages   Work independently and as part of a team to achieve the company's goals.          Bookstore Volunteer     Feb 2016   to   Jul 2016      Company Name   Ôºç   City  ,   State







						Opening the store  Account and check the closing and opening balance  Maintain complete and accurate records of the store's transactions  Rearrange books to maintain a neat and tidy reading area  Assessed customer needs and responded to questions         Assistant to the General Manager     Apr 2015   to   Nov 2015      Company Name   Ôºç   City  ,   State







						Managed the day-to-day tactical and long-term strategic activities within the business.
  Reviewed and approved billing invoices and expense reports.  Counselled and mentored 53 staff members by offering constructive feedback, stress
management techniques and guidance.

						Traveled with the manager to take notes and prepare minutes at meetings.
  Screened telephone calls and inquiries and directed them as appropriate.
  Maintained and recorded financial accounts of daily sales, purchases and other
expenses.¬†



		         Student Intern     Jan 2015   to   Feb 2015      Company Name   Ôºç   City  ,   State







						Administrative Assistance.
  Conducted & scored tests (16PF, Stress Inventories) to new clients and as follow-ups.
  Established rapport, collected & organised new client data.  Administered ""Positive Therapy"" to patients.
  Assisted with rehabilitation activities.
  Individual, Family & Matrimonial Well Being/Therapy, Educational counselling, De-
addiction / Smoking cessation and suicide prevention.¬†



		         Intern     Dec 2014   to   Jan 2015      Company Name   Ôºç   City  ,   State







						Assistance and guidance to families below poverty line.
  Counselling individuals with issues relating to family, marital, legal issues.
  Provided sex education, awareness about good/ bad touch to young school students.
  Observed the counselling sessions provided to sex workers.¬†



		         Summer Intern     May 2014   to   Jun 2014      Company Name   Ôºç   City  ,   State







						The internship program was systematically split to accommodate sufficient training
in De-addiction centre, Special school for mentally challenged children, Psychiatric
clinic for adults and counselling centre.  Witnessed and assisted with an ECT session administered by the Chief Doctors.
  Collected information about clients, using techniques such as testing, interviewing,
discussion, and observation.  Gathered feedback from patients on medications,
diagnosis and effectiveness of therapies.  Gained knowledge and experience observing doctors provide counselling to patients and
families.¬†



		         Skills      Microsoft Excel, Outlook, PowerPoint, Word.¬†  Excellent communication Skills  Organisational Skills  SPSS  Data Entry        Researches      Autosuggestion as a mediator in weight management in female college students. Master's
Thesis. (M.Sc, 2014-15)¬†        Sample: 82 female college students, convenient sampling method. The selection of the
82 participants were based on the Inclusion and Exclusion Criteria.
  The participants selected were assessed for their anthropometric data and they also
completed WHO (Five) Well- Being Index.

						Group A (Exercise Diet Autosuggestion) and Group B ( Exercise Diet ).
  Results: A marginal but not a statistically significant difference in the body weight of
the participants in both Group A and Group B. There was a statistically significant
difference in the well-being of the participants in both Group A and Group B.¬†      Mindfulness and Burnout of Teachers in StateBoard and Matriculation schools
(Demographic factors). Master's Project. (M.Sc, 2014)







						Sample: 150 (51 Female and 24 Male in State board)(58 Female and 17 Male in
matriculation)
  Scales :  Mindfulness Attention Awareness scale  and  Burnout Inventory.   The data were analysed by standard statistical tools such as karl pearson co- efficient of
correlation, analysis of variance and t-test.

						  Result: There were no statistically significant relationship between Mindfulness and
Burnout in both Matriculation and State board schools.¬†



		        Relation between Indian Zodiac and Personality types(MBTI). Master's Project. (M.Sc,
2015)







						Sample: 100 samples (Female 52 & Male 48) , were randomly selected.
   The Myers Briggs Type Indicator  (MBTI) was administered and scored.
  The results showed that there was no significant relation between the two variables.   The
sample size cannot determine the relationship, further studies can be done to conclude or
disprove the findings of the current study.¬†



		          Publications







						Snega Prabha S.  A writer in the Mind.  SPEAR (Sawyerpuram Pope's Emerging Aspirants
In Research). Volume: II, No : 2. ISSN:2319-1902. July-December 2013.
      Dr. Preetha Menon, Snega Prabha S.  Autosuggestion as a Mediator in Weight
Management in Female College Students.  International Journal of Scientific Research,
Vol: 4, Issue: 7 July 2015.¬†        Certifications







						Foundation Course on Education of Children with Learning Disabilities, Certified by
Rehabilitation Council of India. (2014)
  TA-101. Introduction to Transactional Analysis. (2015)
  Hypnotism and it's Application in practice. (2015)

						Bio Ethics in Research. (2014)¬†



		        Affiliations       APA - American Psychological Association (2016)    Affiliate¬†         Volunteer Activities       San Diego Humane Society  - San Diego, CA (June 2016 - Present)   Humane Animal Society  - India ¬†(Aug 2014 - Nov 2015)   Puppy
Palace  - India (Aug 2014 - Nov 2015)   ‚Äã    "
HR,"         HR ASSISTANT             Highlights          Interviewing expertise  Employee Relations  Manager Coaching and training  Event management  Employee Handbook development  Staffing and recruiting professional  Off-boarding              Accomplishments      Organized HR Generalist effective at record maintenance and assuring compliance with government employment regulations at all times.  Personable HR Generalist versed in recruiting top employees to automotive companies and innovative start-ups.  Experience with public speaking on college campuses to attract new talent.        Experience      HR Assistant    September 2015   to   Current     Company Name   Ôºç   City  ,   State      Advise managers on organizational policy matters andrecommend needed changes.  Conduct new employee orientatio to foster positive attitudes toward organizational objectives.  Identify staff vacancies and recruite,interview and select aplicants.  Serve as a link between management and employees by handling questions, interpreting and administering contracts and help resolve work-related problems.  Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues.  Created and implimented the exit interview program process.  Advise top management on apropriate employee corrective actions.  Create and modify job discriptions within all departments.  Work with senior-level management to create fair and consistent HR policies and procedures.  Work with HR advisors and HR representatives on establishing consistent hiring practices.  Create and manage more than 100 confidential personnel records.  Facilitate monthly meetings to develpo strategies that will positively influence workplace relationships.  Suport 77 employees at all levels, including executive leadership.          Experience Specialist    November 2011   to   September 2015     Company Name   Ôºç   City  ,   State      Prevented store losses using awareness, attention to detail and integrity.  Cross-trained and provided back-up for other customer services representatives when needed.  Generated sales inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.  Prepared and sold a broad range of customized merchandise to individuals and commercial accounts.  Resolved product issues and shared benefits of new technology.  Successfully interacted with customers and retail buyers to expedite orders.  Compilied weekly monetary reports and records for store managers.  Maintained adequate cash supply in cash drawers in multiple checkout stations.  Managed cash stock and inventory balances accurately.          Clerk/Store Manager    June 2002   to   January 2012     Company Name   Ôºç   City  ,   State      Was promoted to store manager after 3 weeks as a clerk.  Managed a team of 7 professionals.  Reduced and controlled expenses by developing an inventory controll process that was later used in all local stores.  Delivered excellent customer service by greeting and assisting each customer.  Addressed customer inquires and resolved complaints.  Designed and implimented customer satisfaction metrics.  Stocked and restocked inventory when shipments were received.  Reorganized the sales floor to meet company demands.  Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.  Determined staff promotions and demotions, and terminated employees when necessary.  Completed weekly schedules according to payroll policies.  Maintained daily records of all transactions.  Wrote order suply requests to replenish merchandise.  Trained staff to deliver outstanding customer service.  Addressed and corrected sales staff communication issues in a tactful and effective manner.          Student worker/Multiple departments    May 2004   to   May 2011     Company Name   Ôºç   City  ,   State      Inspired students to translate their academic interests into the real world by taking positive actions.  Initiated throught-provoking classroom discussions to help students develop their critical thinking abilities.  Emphasized the importance of academic honesty with students and instructed them on proper citation of research sources.  Maintained athletics yearly budget with 100% accuracy.  Conseled undergraduates in regard to educational and professional goals.  Proctored yearly final exams at the end of each semester.  Maintained strong ties with alumni to foster long-term suport with the school.          HR Generalist    January 2004   to   May 2007     Company Name   Ôºç   City  ,   State      Conducted benefits administration for 30 benefit-eligible employees.  Designed the emoployee performance evaluation process and merit program.  Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.  Created and implimented the exit interview programprocess.  Advise top management on apropriate employee corrective actions.  Created and modified job discriptions within all departments.  Worked with senior-level management to create fair and consistent HR policies and procedures.  Developed 2 employee handbooks, including design and layout.  Guided the startup and management of all HR operations, systems and programs for a new location within the company.  Supported 30 employees at al levels, including executive leadership.          Education      BACHELOR OF ARTS   :   ORGANIZATIONAL LEADERSHIP MANAGEMENT AND HUMAN RESOURCE MANAGEMENT  ,   2011    Lourdes College   Ôºç   City  ,   State      ORGANIZATIONAL LEADERSHIP MANAGEMENT AND HUMAN RESOURCE MANAGEMENT        ASSOCIATE OF ARTS   :     2006    Lourdes College   Ôºç   City  ,   State              Interests    Swimming, bike riding, camping, crocheting, crafts, and a variety of family activities.      Skills    academic, A.I., attention to detail, back-up, benefits, benefits administration, budget, cash receipts, Coaching, contracts, critical thinking, customer satisfaction, customer services, excellent customer service, customer service, Employee Relations, Event management, hiring, HR, inventory, layout, leadership, meetings, Excel, organizational skills, organizational, payroll, personnel, policies, problem-solving, reconciling, recruiting, research, retail, sales, Staffing, store manager, employee handbooks   "
HR,"         HR GENERALIST       Professional Profile     Responsible administrative support professional with extensive experience in Project Management and Finance environments. Organized and detail-oriented with strengths in project management and inventory control.  Certified Professional in Human Resources (PHR) with additional state certification from US Armed Forces offering a 9 year HR career distinguished by commended performance and proven results. Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in negotiating win win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports.      Qualifications        Staff Recruitment & Retention  Employee Relations  Alternative Dispute Resolution (ADR)  Benefits Administration  HR Program/Project Management  Orientation & OnBoarding  HRIS Technologies  Training & Development  Performance Management  Organizational Development HRIS applications (UltiPro, PeopleSoft Enterprise Human Resources, ADP)  MS Office (Word, Excel, PowerPoint, Access, Outlook)            Relevant Experience       Improved department efficiency  80¬† % through implementation of strategic workflow and process improvements.   Managed major office relocation with only one day of downtime. Improved department efficiency 80% through implementation of strategic workflow and process improvements.           Experience      HR Generalist   12/2004   to   01/2012     Company Name   City  ,   State       Provides voice and data communications systems for small and midsized companies.  2004 present Recruited to help open new company ¬†HR branch in ¬†Germany guiding the startup and management of a full spectrum of HR operations, systems and programs.  Worked with senior management to create HR policies and procedures recruit employees create group benefits databases and develop orientation, training and incentive programs.  Manage leave of absence programs and personnel records administer benefits enrollment and programs administer HR budget and handle HR generalist workplace issues.  Key Results:  Played a key role in ensuring the successful launch of US ¬†Army office.  Structured and implemented programs and policies in the areas of training,  compensation structures, benefits packages, incentives and new employee  orientation.  Fostered a teamwork/open door environment conducive to positive dialogue  across the organization.  Personal efforts were cited as the driving force behind  branch's employee retention rate of 89% within an industry where high  turnover is the norm.  Negotiated approximately 50 salary offers and dozens of sign on  bonuses/relocation packages annually at both the exempt and nonexempt  level.  Brought workers' compensation program into full compliance.  Instituted  preferred providers list and trained managers and associates on procedures to  follow in case of injury.  Reduced benefits costs by 15% annually through meticulous recordkeeping  and ensuring that company did not pay for benefits for which employees were  ineligible.  Wrote employee manual covering issues including disciplinary procedures,  code of conduct, FMLA policy and benefits information.  Introduced company's first formal performance review program, creating a  flexible and well received tool that was later adopted company wide.  Revised job descriptions across all levels and 50+ categories.  Shadowed"" and  interviewed employees to construct an accurate picture of the duties and skills  required for each position.          Supervisor    Company Name   City  ,   State       Leading home healthcare company employing 4,500 professionals.          HR Representative    Company Name            HR Assistant      Promoted to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records.  Cochaired annual flexenrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews.  Key Results:  Trained 25member management team on interviewing techniques and best  practices, conducting workshops and oneonone coaching sessions that  contributed to sound hiring decisions.  Codeveloped company's firstever standardized disciplinary procedures and  tracking system that insulated company from legal risk and ensured consistent  and fair discipline processes.  Devised creative and costeffective incentive and moraleboosting programs  (including special events and a tiered awards structure) that increased  employee satisfaction and productivity.  Reworked newhire orientation program to include HR information and  company resources.  Saved company thousands of dollars every month by reducing reliance on  employment agencies.  Brought the majority of formerly outsourced recruiting  functions inhouse to reduce billable hours from 200+ to less than 15 per  month.          Education      Associate of Applied Science  :   Business Administration   2016       Ecotect Institute   City  ,   State  ,   United States     Worked concurrently during college as a sales rep and team supervisor for
ABC Video Store.        Affiliations    Complete ongoing training in the areas of compensation and benefits,  employee and labor relations, leaves of absence, workers' compensation and  workplace safety/security.      Skills    ABC, ADP, ADR, benefits, Benefits Administration, budget, coaching, US Army databases, driving, Employee Relations, training
employees, special events, senior management, hiring, home healthcare, HRIS, Human Resources, HR, insurance, legal, managing, meetings, Access, Excel, MS Office, office, Outlook, PowerPoint, Word, Enterprise, Organizational Development, PeopleSoft, Performance Management, personnel, policies, processes, Project Management, Recruitment, recruiting, sales, sound, Structured, supervisor, teamwork, Video, voice and data, workshops   "
HR,"         HR MANAGER       Executive Profile    Accomplished HR Professional experienced in strategic planning, organizational development and management of Human Resources business operations. A savvy team leader skilled in attracting the most qualified talent. Pivotal contributor to senior operating and leadership executives, providing HR leadership to multiple sites from due diligence to conversation. Innovative problem solver, strategic decision maker, and strong communicator. Benefits Acquisition Retention Recruitment Compensation Labor Relations Benefits Acquisition Retention Recruitment Compensation Labor Relations       Skill Highlights          TONYA BELL, PHR HUMAN RESOURCES PROFESSIONAL  Organizational Development * Strategic Planning * Talent Management______________________  Change Management  Employee Relations (ER)  Training & Development  Performance Management  HR Information Systems (HRIS)  Organization Development (OD)  Change Management  Employee Relations (ER)  Training & Development  Performance Management  HR Information Systems (HRIS)  Organization Development (OD)  MS Word, PowerPoint, Excel, Access and Publisher, Adobe Illustrator, SAP, Oracle, Ceridian and KRONOS                Professional Experience     03/2013   to   Current     HR Manager    Company Name          The world's largest airline operating nine domestic hubs across the U.S.  with its largest hub being DFW airport located in Dallas, TX where 877 flights depart daily throughout North America, the Caribbean, Europe and Asia.  Managed all aspects of Human Resources and Employee Relations for Customer Ops at DCA and LGA for US Airways.  Partnered with legal to create and manage the new ADA and Religious accommodation training and process under the new American Airlines.  Aligned with Line Maintenance administration to reduce the number of outstanding ADA cases from 25 to zero in three months.  HR Business Partner Manager supporting Base and Line Maintenance for the Northeast and Southeast regions.  Provide ongoing training around harassment and discrimination at AFW/Taesl which has resulted in a 50% decrease in complaints/investigations.  Investigate and draft responses for external complaints to represent and defend the company's interest and position.         06/2005   to   10/2012     Human Resources Consultant    Company Name   Ôºç   City  ,   State      The world's leading global foodservice retailer offering a number of fast food meals and products with more than 33,500 locations in 119 countries.  Consulted, coached and established strategic relationships with key operations staff and leadership in order to impact and influence decision-making.  Managed and executed the annual performance review and talent management cycle with staff and restaurant managers for 100 restaurants.  Managed the compliance of company policies and initiatives as well as changes around state and federal employment laws.  Conceived, developed, and introduced a hiring process that became the platform for McDonald's ""Wow"" Crew Orientation.  Facilitated and supported the succession planning process for assigned markets, with a focus on achieving diversity and creating developmental plans for high performing, high potential staff resulting in 21 staff promotions in three years.  Partnered with operations to design and develop a training system to increase employee awareness resulting in a 10% improvement in food costs and a 6% increase in sales.  Developed, implemented and evaluated compensation policies/benefits programs and pay structures that impacted more than 30,000 restaurants globally.  Conceptualized, communicated, and implemented a brand ambassador program increasing retention by 60% and cut staffing costs by 31%.         03/2001   to   06/2005     Human Resources Manager    Company Name   Ôºç   City  ,   State      An organization empowering people living with mental illness and co-occurring substance disorder to live, learn, work, and participate successfully in their communities with integrated mental health services and community resources.  Orchestrated a culture change initiative to reform processes by introducing employee intranet allowing folks to electronically sign up for benefits and review their personnel information.  Improved retention by 75% and decreased recruiting costs 21% annually.  Headed an HR department where I took innovative approaches to recruitment/retention, improving employee morale and enhancing employee benefits by conducting impact studies and cost-benefit analysis for all programs in the department.  Co-facilitated the organizational and strategic planning process for the agency's five-year plan.  Managed an HR department of four staff as well as well as function as indirect supervisor to 20 agency administrative staff and volunteers.  Developed and implemented employee relations programs that promoted a positive organizational culture (e.g.  awards, recognition, special events).  Wrote and oversaw policies, standards and practices for performance evaluations and pay for performance as well as conducted annual wage and salary surveys.  Grew St.  Luke's House professional education program from a few training sessions per year to a state of the art training program offering more than 50 workshops, seminars, and educational events annually.          Education     5/2013     B.S  :   Communications    University of Phoenix          Communications       12/2003     Shady Grove - HR Certificate/PHR Certification      University of Maryland                  Interests    Member of Society of Human Resource Management since 2001
*Certified Career Development Facilitator
*Freelance writer for ""Grace"" Magazine, a Christian magazine that encourages and empowers women of all ages.      Skills    ADA, administrative, Adobe Illustrator, art, agency, benefits, Ceridian, Change Management, decision-making, DCA, Employee Relations, special events, fast, focus, hiring, HRIS, hub, hubs, Human Resources, HR, Information Systems, KRONOS, leadership, legal, mental health, mental illness, Access, Excel, PowerPoint, Publisher, MS Word, Oracle, Organizational Development, Organization Development, organizational, Performance Management, personnel, policies, processes, recruiting, recruitment, sales, SAP, seminars, staffing, strategic, Strategic Planning, supervisor, surveys, workshops      Additional Information      AWARDS and PROFESSIONAL AFFILIATIONS: Best Results Commitment Survey Award (BWR HR Team) - 2006 thru 2011 Director's Award - 2008, 2009, and  2010 US Human Resources Business Partner Award- 2007 * Extra Mile Award - 2007 Best In Class - 2006 * People Pillar Award - 2006 * Gold Hat Award - 2005 Member of Society of Human Resource Management since 2001 Certified Career Development Facilitator Freelance writer for ""Grace"" Magazine, a Christian magazine that encourages and empowers women of all ages.      "
HR,"         HR CONSULTANT       Summary     Detail-oriented 25 years human resources professional who excels under tight deadlines, while anticipating and averting potential problems by proactively streamlining processes to find the perfect applicant.       Highlights          PHR Certified Professionals in Human Resources Association  Excellent interpersonal and coaching skills  Recruiting and selection techniques  National Human Resources Association  Talent assessments  Hiring recommendations  Background checks  Training and development      Hiring and retention  Compensation/payroll  Employee relations  Regulatory compliance  Affirmative Action compliance  New hire orientation  Mediation expertise  Exceptional interpersonal skills  PeopleFluent/Taleo expert            Accomplishments     Human Resources   Reduced employee turnover by 18%.  Led the Staffing Planning Committee for years.  Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate.  Implemented a new hire  training program for Branch operations specialists.  Supervised HR interns and provided assistance in resume building, training and career path development.  Designed a standard exit process and interview survey that was implemented permanently.Revamped the orientation process for all new hires, which was implemented company-wide.        Experience     07/2015   to   Current     HR Consultant    Company Name   Ôºç   City  ,   State     HR and Career Consultant  Consult fortune 500 companies in HR  Career consultant for potential applicants  Executive Recruiting for Banking Professionals        10/2014   to   05/2015     Director of Customer Strategies-Heart Walks    Company Name   Ôºç   City  ,   State      Recruited and interviewed applicants for Customer Strategies Team.  Directed  and managed to maximize positive customer experience for all Heart Walks.  Identified staff vacancies and recruited, interviewed and selected applicants.  Answered employee questions regarding Heart Walks and resolved any issues.  Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.  Defined strategy and business plan for Heart Walks for the Southwest Affiliate including 6 states.   Executed integrated advertising campaign across multiple media channels.  Implemented and evolved high-impact strategies to target new business opportunities and new markets.  Created the look and feel of the organization's online presence in social media forums.         06/2014   to   05/2015     Human Resources-Recruiter    Company Name   Ôºç   City  ,   State      Recruited and interviewed 100-200  applicants per month.  Advised managers on organizational policy matters and recommend needed changes.  Directed personnel, training and labor relations activities.  Identified staff vacancies and recruited, interviewed and selected applicants.  Reviewed federal and state laws to confirm and enforce company compliance.  Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.  Created and modified job descriptions within all departments.  Worked with senior-level management to create fair and consistent HR policies and procedures.  Worked with HR advisors and HR representatives on establishing consistent hiring practices.  Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.  Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.  Conducted telephone and onsite exit interviews for all employees.  Answered employee questions during the entrance and exit interview processes.  Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.  Selected and interviewed candidates for all available positions.Created job descriptions to attract a targeted talent pool within the market wage range.  All social media and military recruitment.          09/2012   to   05/2014     Talent Attraction    Company Name   Ôºç   City  ,   State       Conduct reference or background checks on job applicants.  Conduct exit interviews and ensure that necessary employment termination paperwork is completed.  Confer with management to develop or implement personnel policies or procedures.  Contact job applicants to inform them of the status of their applications.  Develop or implement recruiting strategies to meet current or anticipated staffing needs.  Hire employees and process hiring-related paperwork.  Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.  Interpret and explain human resources policies, procedures, laws, standards, or regulations.  Interview job applicants to obtain information on work history, training, education, orjob skills.  Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.  Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).  Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.  Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.  Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues.  Review employment applications and job orders to match applicants with job requirements.  Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees.  Schedule or conduct new employee orientations.  Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.  Advise management on organizing, preparing, or implementing recruiting or retention programs.  Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs.  Evaluate recruitment or selection criteria to ensure conformance to professional, statistical, or testing standards, recommending revisions, as needed.  Evaluate selection or testing techniques by conducting research or follow-up activities and conferring with management or supervisory personnel.  Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes.  Perform difficult staffing duties, including dealing with understaffed, refereeing disputes, firing employees, and administering disciplinary procedures.  Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.    Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.  Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.  Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.  Identify staff vacancies and recruit, interview and select applicants.  Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.  Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization.  Represent organization at personnel-related hearings and investigations.  Administer compensation, benefits and performance management systems, and safety and recreation programs.  Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.  Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.  Prepare and follow budgets for personnel operations.  Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.  Analyze training needs to design employee development, language training and health and safety programs.  Conduct exit interviews to identify reasons for employee termination.  Oversee the evaluation, classification and rating of occupations and job positions.  Prepare personnel forecast to project employment needs.  Allocate human resources, ensuring appropriate matches between personnel.  Develop, administer and evaluate applicant tests.  Provide terminated employees with outplacement or relocation assistance.         02/1999   to   05/2012     Assistant Vice-President-Human Resources    Company Name   Ôºç   City  ,   State       Develop or implement recruiting strategies to meet current or anticipated staffing needs.  Hire employees and process hiring-related paperwork.  Contact job applicants to inform them of the status of their applications.  Confer with management to develop or implement personnel policies or procedures.  Conduct reference or background checks on job applicants.  Analyze employment-related data and prepare required reports.  Conduct exit interviews and ensure that necessary employment termination paperwork is completed.  Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.  Interpret and explain human resources policies, procedures, laws, standards, or regulations.  Interview job applicants to obtain information on work history, training, education, or job skills.  Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.  Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act ADA).  Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.  Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.   Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues.  Review employment applications and job orders to match applicants with job requirements.  Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees.  Schedule or conduct new employee orientations.  Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.  Advise management on organizing, preparing, or implementing recruiting or retention programs.  Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs.  Evaluate recruitment or selection criteria to ensure conformance to professional, statistical, or testing standards, recommending revisions, as needed.  Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes.          Interests     Volunteer of the Year award, Austin, TX 2012          Education          Bachelors  :   BAAS    Dallas Baptist University   Ôºç   City  ,   State  ,   United States     PHR State Certified  Professional of Human Resources             High School Diploma      Leland High School   Ôºç   City  ,   State              Skills     ADA, advertisements, benefits, budgets, charts, competitive, counseling, databases, documentation, employee relations, firing, forms, hiring, human resources management, human resources, labor relations, legal, networking, organizing, organizational, performance appraisals, performance appraisals, recruiting, recruitment, research, safety, staffing, supervisory, employee development, employee handbooks.          Additional Information      ADDITIONAL SKILLS      *   Volunteer of the Year award, Austin, TX 2012      *   PHR State Certified ,United States     "
HR,"         HR COORDINATOR           Summary    To obtain a challenging career in the human resource field where I can utilize my capabilities and experiences to achieve goals as well as my personal development.      Highlights         I have great knowledge of fax machines, printers, copiers, and computers.   I type about¬†45 wpm with a great accuracy I also have Microsoft Word, Excel Access and PowerPoint experience               Experience      HR Coordinator    February 2015   to   Current     Company Name   Ôºç   City  ,   State        Managed communication regarding employee orientation and open enrollment for benefits.  Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.      Explained human resources policies and procedures to all employees.  Conducted telephone and onsite exit interviews for all employees.  Answered employee questions during the entrance and exit interview processes.          Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.            Selected and interviewed candidates for all available positions.  Assessed employee performance and issued disciplinary notices.                Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.                 Managed over¬† 70  personnel files according to policy and federal and state law and regulations.                   Generated employee tracking reports each month.                      Managed communication regarding employee orientation and open enrollment for benefits.                        Organized employee schedules, department phone lists and business card orders.               Ran queries and reports through the ADP system.     Drafted department-specific employee announcements.     Created social media initiatives for new employee search strategies.     Completed all work with a 95% rate of accuracy.      Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.     Completed payroll processing from start to finish for more than¬† 65  employees.     ‚Äã              ‚Äã                  Payroll/Staffing Coordinator    June 2012   to   Current     Company Name   Ôºç   City  ,   State      Maintains personal employment files Process payroll and set up E-time for employees Reconcile payroll journals and time cards Maintain and manage PTO balances Full On boarding function and recruiting duties Maintain OSHA logs and file workers compensation claims Employee relations liaison with client and supervisors Track and manage the credentials for an employee to maintain compliance Coordinate staffing needs to meet the organization's requirements Monitor overtime accumulation and attendance of employees Manage & facilitate the orientation process Provide facility tours and tests to candidates and newly hired employees Conduct competency checks on new and existing employees.          Tax Clerk/Secretary    August 2007   to   June 2012     Company Name   Ôºç   City  ,   State      Creates control logs Files documents and maps in appropriate sequence and location Maintains personal production records and submits as required.  Sets up informal review appointments for property owners Receptionist as needed  (answer phones, use of computers, copiers, printers, faxes, direct property owners in right direction, take messages, make appointment cards, and etc.) Utilizes multiple resources to determine correct mailing addresses when mail is returned from the Post Office.  Data entry.          General Appraisal/Data Entry Clerk    November 2006   to   July 2007     Company Name   Ôºç   City  ,   State      Routing (associates field cards with appropriate maps in rational sequence for field work Files documents and maps in appropriate sequence and location Maintains personal production records and submits as required.  Sets up informal review appointments for property owners Receptionist as needed  (answer phones, use of computers, copiers, printers, faxes, direct property owners in right direction, take messages, make appointment cards, and etc.) Utilizes multiple resources to determine correct mailing addresses when mail is returned from the Post Office.          Customer Service Rep    January 2005   to   January 2006     Company Name   Ôºç   City  ,   State      Received cash from customers and employees in payment for goods and services, and recorded amounts received.  Made change, cashed checks and issued receipts and tickets to customers.  Recorded amounts received and prepared reports of transactions.  Read and recorded totals shown on cash register tape and verified against cash on hand.  Counted cash and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions.  Compiled reports, such as cash receipts, guest-bill charges and maintained high standards of excellence and sales.  Provided information regarding activities and location of departments, offices and employees within organization Answer phones, use of computers, copiers, printers, faxes as needed.          Education      AS   :   Business Management  ,   Present    Albany State Technical College          Business Management        Skills    cash receipts, cash handling, cash register, client, customer service, Data entry, direction, Employee relations, faxes, fax machines, hiring, inventory, mailing, Access, Excel, mail, Office, PowerPoint, Microsoft Word, payroll, Process payroll, copiers, printers, Read, Receptionist, recruiting, Routing, sales, scheduling, staffing, take messages, answer phones, phone, type, 50 wpm   "
HR,"         HR MANAGER         Summary     Human Resources Professional with practical understanding of business needs. Areas of expertise include conflict management and employee training. Highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements.       Highlights          Hiring and retention  Training and development  Recruiting  Compensation/payroll  Employee relations  Personnel records maintenance  New hire orientation  Meeting planning  Workers' compensation knowledge  Labor relations      MS Office  Excellent interpersonal and coaching skills  HRIS technologies  Staff training and development  Human resources audits  HR policies and procedures expertise  Project management  Human resource laws knowledge  Appointment setting  Database management            Experience      Company Name    City  ,   State    HR Manager   01/2012   to   04/2015       Planned, directed, and coordinated human resource management activities to maximize the strategic use of human resources and maintained functions such as workers compensation, recruitment, personnel policies, and regulatory compliance.  Key Results: New Hire Orientation, on-boarding activities and other HR functions such as offer letters, HR metrics tracking and reporting.  Set up interview scheduling for candidates and interview team.  Represented Company at all Unemployment and Worker Compensation hearings.  Monitored and implemented all Workers Compensation aspects such as, advising medical treatment, informing WC attorneys of any updates, and monitoring any medical restrictions.  Helped implement the States ""Managed Care Program"" to help reduce costs for the company.  Verified and processed candidate background information.  Identified staff vacancies and recruited, interviewed and selected applicants Provided current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.  Performed staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.          Company Name    City  ,   State    HR Coordinator/Assistant   03/2011   to   11/2012       Provided a high level of support to the National Director and General Manager as well as oversaw PGA TOUR golf and charity events at 31 domestic and international locations.  Responsible for tactical and strategic Human Resource department oversight, supporting all functions and employees.  Key Results: Managed drug screen and background processes.  Processed payroll and other related employee documentation.  Assisted in executing all marketing and promotional initiatives developed by Tournament Players Clubs and PGA TOUR Brand Teams Coordinated travel logistics for internal executives as well as interviewed candidates.  Managed budget reports and budgets, while providing weekly updates to the GM.  Wrote press releases and other PR documents for upcoming tournaments.  Maintained audits at all TPC venues to help stay in compliance with PGA TOUR standards.  Worked cohesively with all functional organizations (at all levels) to deliver expected results.          Company Name    City  ,   State    HR Representative   02/2009   to   03/2011       Worked with senior management to create and implement HR policies and procedures; recruit employees; and develop orientation, training and incentive programs.  Manage leave-of-absence programs and personnel records; administer HR budget; and handle HR workplace issues.  Provided high level support to senior executives.  Key Results: Implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.  Managed drug screen and background processes, as well as process and maintain immigration documentation and visa statuses Negotiated salary offers sign-on bonuses/relocation packages annually at both the exempt and non-exempt level.  Coordinated travel logistics for internal executives as well as interview candidates.  Managed budget reports for CEO, and provided weekly updates.  Provided support as needed.  Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.  Introduced company's first ""web interview"", creating a reduction in interviewing costs that was later adopted company-wide.  Revised job descriptions across all levels and categories.  Shadowed"" and interviewed employees to construct an accurate picture of the duties and skills required for each position.  Was involved in union contract negotiations, and helped finalize and create revised union contract.          Company Name    City  ,   State    Sr. Executive Assistant   01/2007   to   12/2008       Provided a broad range of HR functions, including recruiting and training employees, overseeing disciplinary action and managing HR records.  Resolved conflicts between employees and management, coordinated health fairs to promote employee wellness and performed exit interviews.  Key Results: Trained member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions.  Scheduled meetings, conference rooms and made travel arrangements as necessary.  Oversaw calendars and scheduled appointments on behalf of the executive.  Supported high level executives, including the CEO.  Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.  Compiled and analyzed data from monthly reports to prepare directors' presentations to executive management.          Company Name    City  ,   State    SR. Executive Assistant   02/2002   to   12/2006       Provided support to Vice Presidents of both commercial and military operations.  Insured that all trade show exhibits were prepared and presented as planned; communicated outcomes of all shows to executives, and maintained budgets for all shows.  Key Results: Prepared reports on completed shows for budget analysis, attendance profiles, and sales returns.  Facilitated the creation of any necessary graphics for flyers, registration forms, announcements, etc.  for all events and for final approval.  Coordinated trade show involvement/event planning.  Planned all travel logistics for executives and customers, both domestic and international.          Company Name    City  ,   State    Human Resource Regional Assistant   01/1998   to   01/2002       Maintained deductions and payroll and administration of benefits, including pensions, annuities, health insurance, life insurance, and dental insurance.  Monitored Workers' Compensation claims and coordinated work between employees and the insurance carrier as well as tracked reported accidents.  Key Results: Maintained department schedules, HR files, and People Soft data.  Assisted supported HR policies and programs, including review and salary processes Performed all initial interviewing and back ground screening Prepared and presented reports involving HIPPA, OSHA, FMLA, and Workers Compensation issues.          Education           3/2019     Notary Public                  Bachelor of Arts (BA)  :  Human Resource Management   2016     UNIVERSITY OF PHEONIX                  Skills     benefits, budget analysis, budgets, budget, coaching, contract negotiations, documentation, training employees, event planning, special events, executive management, senior management, firing, forms, functional, General Manager, graphics, hiring, human resource management, Human Resource, human resources, HR, insurance, regulatory compliance, letters, logistics, Director, managing, marketing, meetings, payroll, People Soft, personnel, policies, presentations, press releases, PR, processes, promotion, recruiting, recruitment, reporting, sales, scheduling, sound, staffing, strategic, travel arrangements, workshops    "
HR,"         HR GENERALIST           Summary     Human Resource Manager adding value by contributing to company growth and profitability. Trusted adviser and strategic business partner. Efficient in developing and implementing HR plans and procedures. Promotes team-oriented, open-door environments conducive to successful workforce. Highly motivated to achieve company goals.       Highlights          Coaching and training  Employment law knowledge  Employee relations  Event management  HRIS proficient      Performance management  Records maintenance  Staffing and recruiting  Succession planning  Training and development            Accomplishments      Submitted over 25 EEOC responses   Developed training guides for New Hire Orientation, Time Management System, Applicant Tracking System, and Positive Associate Relations.  Introduced the first on-line Applicant Tracking System.  Implemented Positive Associate Relations training for salary management.        Experience      HR Generalist    May 2015   to   Current     Company Name   -   City  ,   State      Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues.  Advise top management on appropriate employee corrective actions.  Facilitate regular meetings to develop strategies that positively influence workplace relationships.  Recruit and interview applicants daily.  Implemented an employee recognition and incentive program  Generate employee tracking reports each week.  Work with senior-level management to create fair and consistent HR policies and procedures.          Human Resource Manager    June 2004   to   May 2015     Company Name   -   City  ,   State      Multi-unit HR business partner upholding Company mission, vision and values system.   Support 12 units with over 1000 employees at all levels, including executive leadership. Analyze staffing needs and develop strategies to recruit, train, retain quality talent.    Create and utilize job descriptions within all departments.    Facilitate meetings to develop strategies that positively influence workplace relationships.  New hire and other HR related paperwork compliance.   Advise management. Work with operations to establish consistent hiring practices including succession planning.   Work with senior-level management to create fair and consistent HR policies and procedures. Review federal and state laws to confirm and enforce company compliance. Advise management on appropriate employee corrective actions.  Guide operations on how to conduct background checks and verify references.  Employee performance evaluation process and merit program.  Address inquires from employees and management regarding employee relation issues.  Prepare EEOC responses.   Respectful workplace investigations.   Monitor compliance of company policy.   Coordinate performance reviews, assessments, and individual development plans.    Process salary changes resulting from merit increases, promotions, bonuses and pay adjustments.  Partner with asset protection to train and maintain compliance.   Promote quality customer service.           Front End Supervisor    February 2001   to   March 2004     Company Name   -   City  ,   State      Coordinated activities of team members in multiple locations.  Recruited, trained and developed customer service representatives.  Created training manuals.  Monitored daily activities of customer support teams.  Monitored program compliance to maximize customer satisfaction and manage associates.  Provided departmental reports and updates to senior management.  Resolved customer questions, issues and complaints.          Customer Service Technical Trainer    June 1997   to   February 2001     Company Name   -   City  ,   State      Developed documentation for common processes.   Trained employees company protocols clearly and efficiently.  Researched issues to resolve complaints and answer inquiries.  Provided technical support.  Built and maintained successful relationships with associates, vendors and customers.  Mentored associates and managers.  Troubleshot issues and worked with associates to accomplish goals.          Bakery Manager    June 1996   to   June 1997     Company Name   -   City  ,   State      Met customer needs by effectively resolving food or service issues.  Followed procedures for safe food preparation, handling and presentation to ensure customer satisfaction.  Maintained sanitation, health and safety standards in work area.  Performed monthly inventory control and weekly stock ordering.          Education      Bachelor Of Science   :   Wildlife and Fisheries Science      Pennsylvania State University   -   City  ,   State  ,   United States            Certifications     Senior Professional in Human Resources (SPHR)  www.youracclaim.com/badges/4573892b-8bf5-4df5-a4b5-eb2df76c4a43       Skills     Associate Relations, Audits, Asset Protection, Coaching, EEOC Responses, Succession Planning, Terminations, Customer Service, Retail Sales, Cash Controls, Bookkeeping, Time Management, Budgets, Lotus Notes, Bakery, Merchandising, Ordering, Sales, Sanitation, Scheduling, Budget Preparation, Conflict Management, Employment Law, Expense Control, Internal Investigations, On-line Learning, Problem Solving, Project Management, Quick Books, Recruiting, Retail Marketing, Self Motivated, Strategic Planning, Team Building, Training    "
HR,"         HR PARTNER           Summary     Experienced Human Resources Business Partner with expertise in partnering with Line of Business Leaders to provide guidance on human capital strategies to include, but not limited to, employee relations, talent management, compensation, etc., in order meet business goals and objectives.       Highlights          Project management  Matrix management experience  Talent management expertise  Employee relations expertise  Performance management strategies  Compensation experience  Employment law knowledge  Manager coaching and training  Presentation/Facilitation experience              Accomplishments     Lead Project Teams to address human capital strategies (i.e., Performance Management, Rewards and Recognition, etc.) that resulted in manager tools and resources.  Developed and facilitated Change Management training for all front-line managers in the Line of Business.  Developed, trained, and implemented common attendance guidelines for line of business and executed to the new guidelines.       Experience      HR Partner    June 2007   to   Current     Company Name   Ôºç   City  ,   State      Provide strategic human resources guidance and oversight on a wide range of activities in support of assigned line of business.  In both a hierarchical and matrix management environment  Collaborate with senior leadership teams to influence organizational design, management practices and work environment changes.   Lead project teams on end-to-end strategy on human capital initiatives (i.e., retention, rewards and recognition, performance management, etc.)  Problem-solve mid-complex issues as they arise with all levels of management across business groups.  Coach and develop less experienced staff on broad human resources issues and monitor resolution progress.  Coach and develop managers at all levels on performance management of their employees.  Provide expertise in facilitating resolution of complex issues and interpretation of policies.  Partner with all levels of management in both a hierarchical and matrix management environment to build leadership competencies in order to build bench-strength through talent management discussions.    Partner and engage with key stakeholders in the Wells Fargo/Wachovia Bank integration efforts.  Develop business cases for Senior Leadership (i.e., LOB, HR, etc.) approval to implement restructure to any one business unit which may result in displacements.     Partner with LOB Project Team to develop and execute plans and communications in support of these activities.   Lead cross-functional or cross-business unit/division teams assigned to implement workforce initiatives as well as develop programs and process improvements associated with human capital and business initiatives.  Create and facilitate virtual presentations for employees and managers across several states and four different time zones in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc.  Provide consultation to senior management on complex issues and actions and partner with other human resources partners or COE's (i.e., Employee Relations, Compensation, EAC, Leave Management) as needed  Advise managers on compensation issues, review job descriptions, make salary recommendations as needed.          Associate People Svcs Officer    November 2001   to   May 2007     Company Name   Ôºç   City  ,   State      Provide strategic human resources guidance and oversight on a wide range of activities in support of assigned line of business.  Coach and develop managers at all levels on performance management of their employees.  Provide expertise in facilitating resolution of complex issues and interpretation of policies.  Create and facilitate virtual presentations for employees and managers across several states and four different time zones in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc.  Provide consultation to senior management on complex issues and actions and partner with other human resources partners or COE's (i.e., Employee Relations, Compensation, EAC, Leave Management) as needed  Advise managers on compensation issues, review job descriptions, make salary recommendations as needed.  Provide interpretation, application, and enforcement of HR related policies, procedures, and laws, including but not limited to FMLA, ADA of 1990, Title VII of the Civil Rights Act of 1964, ADEA of 1967  Conduct interviews and counseling sessions with employees and management, including performance counseling, career counseling, supervisory coaching, and separations (voluntary and involuntary).  Conduct investigations related to harassment, discrimination, etc. and determine appropriate action warranted.  Facilitate dialogue sessions as needed to help employees/managers resolve issues.  Appeal Texas Workforce Commissions claims when appropriate.          Human Resource Consultant    March 2001   to   November 2001     Company Name   Ôºç   City  ,   State      Coach and develop managers at all levels on performance management of their employees.  Provide expertise in facilitating resolution of  issues and interpretation of policies.  Facilitate virtual presentations for employees and managers.   in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc.  Provide consultation to front line management on issues and actions.  Advise managers on compensation issues, review job descriptions, make salary recommendations as needed.  Provide interpretation, application, and enforcement of HR related policies, procedures, and laws, including but not limited to FMLA, ADA of 1990, Title VII of the Civil Rights Act of 1964, ADEA of 1967  Conduct interviews and counseling sessions with employees and management, including performance counseling, career counseling, supervisory coaching, and separations (voluntary and involuntary).  Conduct investigations related to harassment, discrimination, etc. and determine appropriate action warranted.          Human Resources Consultant    September 1999   to   May 2001     Company Name   Ôºç   City  ,   State      Coach and develop managers at all levels on performance management of their employees.  Provide expertise in facilitating resolution of  issues and interpretation of policies.  Facilitate virtual presentations for employees and managers.   in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc.  Provide consultation to front line management on issues and actions.  Advise managers on compensation issues, review job descriptions, make salary recommendations as needed.  Provide interpretation, application, and enforcement of HR related policies, procedures, and laws, including but not limited to FMLA, ADA of 1990, Title VII of the Civil Rights Act of 1964, ADEA of 1967  Conduct interviews and counseling sessions with employees and management, including performance counseling, career counseling, supervisory coaching, and separations (voluntary and involuntary).  Conduct investigations related to harassment, discrimination, etc. and determine appropriate action warranted.          Human Resources Consultant    August 1990   to   September 1999     Company Name   Ôºç   City  ,   State      Roles started out very transactional and then grew into the list below.  Coach and develop managers at all levels on performance management of their employees.  Provide expertise in facilitating resolution of  issues and interpretation of policies.  Facilitate virtual presentations for employees and managers.   in the areas of policy interpretation, recruiting, compensation tools, leaves of absence, etc.  Provide consultation to front line management on issues and actions.  Advise managers on compensation issues, review job descriptions, make salary recommendations as needed.  Provide interpretation, application, and enforcement of HR related policies, procedures, and laws, including but not limited to FMLA, ADA of 1990, Title VII of the Civil Rights Act of 1964, ADEA of 1967  Conduct interviews and counseling sessions with employees and management, including performance counseling, career counseling, supervisory coaching, and separations (voluntary and involuntary).  Conduct investigations related to harassment, discrimination, etc. and determine appropriate action warranted.          Education      Masters of Arts   :   Counseling  ,   May, 2004    Webster University   Ôºç   City  ,   State  ,   USA     Counseling         Bachelor of Science   :   Psychology  ,   December, 2001    University of Houston   Ôºç   City  ,   State  ,   USA    GPA:   Dean's List     Psychology Dean's List         Skills     Title VII  ADA   Mid - Senior level Coaching/Consultation  Employee Relations  Partner with Senior management and Function management  HR Policy Interpretation  Presentation/Facilitation  Collaboration/Partnering skills  Relationship Building skills       Additional Information      SPECIAL AWARDS:
2005 USAA's Volunteer of the Year
2006 President's Council on Service and Civic Participation Award        Professional Affiliations     Wells Fargo - Latino Team Member Network -  HR Liaison/member   San Antonio Human Resources Management Association   South Texas Children's Bereavement Center Group Facilitator   CYO Sports Team Mom    "
HR,"         HR SPECIALIST           Summary     Energetic Administrative Assistant with 30+ years experience in high-level executive support roles. Organized and professional. Dedicated and focused, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Adept at managing multiple projects with ease using expert time management methods.        Highlights          Administration/  Accounting/HR.    Administration / Office support Purchasing, Inventory (PO/PR)  Accounting/HR: Payroll - Billing - Collection  Sales Management / Marketing /  Real Estate / Leasing  Commercial & Technical Translations Customer Service certified      Strong organizational, verbal and written communication skills.   Analytical problem solving skills; ability to manage priorities and work flow.   Independent (self-learner).   Creative, dedicated, flexible, reliable, detail oriented, and innovative team player.   Proficient in Microsoft Words, Excel, AS400, Outlook.            Accomplishments     Developed and implemented  a new procedure in accounting by creating a spreadsheet for open balances (collection) and follow through weekly.      Helped in the reduction of 30% in the cost of unpaid balances.        Experience      HR Specialist     June 2014   to   June 2014     Company Name   Ôºç   City  ,   State      Coordinated regular and temporary interviews for line management.  Conducted reference check vetting on potential candidates.  Interacted with potential employees, notifying them on application status and necessary information to complete application process.  Assisted various departmental functions with payroll, employee relations and compensation files, filing confidential documents.          Leasing Agent    October 2012   to   April 2014     Company Name   Ôºç   City  ,   State      Greeting future residents, answering all questions regarding leasing, presenting models,.  taking applications, following up with guests' walk-in, filing, taking work-orders,.  payments (rent and fees).          Administrative Assistant    September 2006   to   October 2012     Company Name   Ôºç   City  ,   State      Supported multiple level management team members (Initiated, coordinated, and executed administrative support to Branch Managers).  Assisted Engineers and Project Managers with proposals, technical reports, invoicing clients, and collections.  Compiled information and created spreadsheets for supervisor review, development and implementation of department systems and procedures as needed.  Managed supervisors' calendars and independently scheduled appointments.  Maintained training program, training lists and reported on anticipated participation levels.  Placed calls to confirm registrations for training programs or to remind participants of event details.  Developed strategic and operational plan to improve the work flow by re-evaluating priorities, resulting in increasing efficiency to meet deadlines when sending out documents.  Demonstrated a high level of professionalism in dealing with confidential information.  Implemented a new procedure in accounting by creating a spreadsheet for open balances (collection) and follow through weekly.  Helped in the reduction of 30% in the cost of unpaid balances.          French Speaking Executive Assistant    August 2005   to   September 2006     Company Name   Ôºç   City  ,   State      Updated CEO calendar, coordinated meetings with French clients.  Bookkeeping duties.  Ability to maintain and process clients files.          Exhibitor Services Representative    August 2004   to   August 2005     Company Name   Ôºç   City  ,   State      Assisted Exhibitors with orders (office and show sites), freight billing, coordinated.  with foreman for the set up and striking of exhibitor booths.          Payroll Clerk    March 1999   to   August 2004     Company Name   Ôºç   City  ,   State      Processed payroll weekly for 1500 employees (full time, part time, unions) using AS 400 payroll system.  Demonstrated accuracy and fast pace to meet deadlines for payroll transmittals to Corporate.  Audited hours and PTO information, processed new hiring, terminations, and all data changes to employee reports.  W-2 and I-9 for new hires, performed various other payroll and bookkeeping functions.          Education      BA   :   Administration Commercial
Administration  ,   1982    University of Grenoble   Ôºç   City  ,     France     Marketing  Commercial English   Accounting         Work History      Company Name                Languages     Fluent (speaking, reading, writing) in English (majored in commercial English), and French (native).       Skills     Office support:   Accounting,  billing, bookkeeping, customer service, employee relations, filing, hiring, HR, Inventory, invoicing, Marketing, meetings, Excel, Outlook, Windows, Word, Payroll, PR, proposals, Purchasing, Real Estate, Sales Management, spreadsheets, supervisor, training programs, Translations, written communication       "
HR,"         HR DIRECTOR           Professional Summary    Experienced HR Manager¬†over 3 facilities¬†with 10 years of proven HR experience in all areas of Employee Relations,¬†Benefits, 401k Management, Payroll, EEOC, AAP,¬†FAA/DOT, Workers Compensation &¬†Safety.¬†      Core Qualifications          Employee relations  Benefits administrator   Employment law knowledge    Interviewing expertise  Payroll expertise  Manager coaching and training   Staffing and recruiting professional                Experience      HR Director    May 2005   to   Current     Company Name   Ôºç   City  ,   State       Onboarding, Hiring
    & Recruiting
    ‚Äì Advertising, Staffing Agencies, On-line Applicant administration, Interviews,
    Employment Verification, Pre-Employment Testing, Drug Screenings, Presented Job
    offers, I-9 & E-Verify Administration, New Hire Reporting, HR & Safety
    Orientation
       Benefit
¬†¬†¬† Administration
     ‚Äì Manages all aspects of benefits ‚Äì Including new enrollment, changes & termination
    for: Health, Dental, Vision, Life Insurance, Short Term Disability & Long
    Term Disability coverage, Employee Assistance Program, Section 125 Accounts,
    Employee Loan Agreements & Deductions, Uniforms, Audits, COBRA notification
    & 5500 preparation for filing.¬†   401k Administrator  ‚ÄìTracked New
    Employee Eligibility, Established Quarterly Enrollment Meetings, Administered
    Employee & Employer Deferral Calculations & Submissions, Loans,
    Distributions, Plan Force-Outs, QDRO's, Mandatory Compliance Mailings &
    Plan Document Administration.¬†   Payroll  ‚Äì Administered
    payroll law, reviewed & submitted weekly payroll, Managed all Garnishments,
    Levies & Child Support Orders. Managed updates & changes to time
    keeping system. ¬†Maintained Employee
    Absence database for all personal, vacation & sick time.    Company Communication  - Employee
    recognition awards, Employee notices via publications, Intranet postings &
    e-mail.
    ¬†
       FMLA  ‚Äì Administration of:
    Initial Qualification Requirements, Employee notification via required compliance
    forms, documentation follow ‚Äì up with both employees and their physicians, days
    away tracking & return to work notices.¬†   Temporary Help
    Management
     ‚Äì Coordinated temporary workers with staffing company including:¬† Placement of workers, pre-placement
    documentation requirements, drug testing, background screen, safety training,
    Time system set-up for both new and terminated temps & training sign-off as
    necessary¬†
    ¬†
       Training System
    Management
    - Entered new employees, established job roles & groups, set-up training
    courses, set-up training sessions & managed training reporting for complete
    & incomplete training.¬† Input
    training completions, ensure training documents have been signed, scanned &
    recorded both in software & in the employee's electronic training file.    Annual Reviews  ‚Äì Initiated, tracked,
    provided manager documentation support, reviewed all annual reviews for potential
    liability issues, discussed difficult employee reviews with managers &
    provided appropriate verbiage, prepared all personnel action forms for increases, retained all permanent records on file & apply/input all appropriate
    increases.
       Disciplinary Action
    & Terminations
    ‚Äì Trained & assisted managers in proper documentation for verbal, written warning
    & terminations.¬† Prepared and reviewed
    documents for disciplinary action. Advised on next steps in the disciplinary
    process to ensure employer is in the best possible situation for termination if
    necessary. Participated in and delivered disciplinary and termination notifications
    to employees.¬†    Unemployment Administration  ‚Äì Responded to each
    initial & on-going unemployment notification from WorkOne, gathered and submitted
    evidence on company's behalf to defend against unemployment charges,
    coordinated unemployment hearing documentation & parties involved in
    hearing before an Administrative Law Judge.
       Workers Compensation  ‚Äì Reported initial claim
    to carrier, assisted employees as a First Responder to incidents, instructed¬†supervisors of appropriate action during emergency situations, worked side by side with Safety Director on-
    claims & follow- up appointments, coordinates light duty restrictions with
    managers, records & tracks OSHA reporting information & assists in
    preparing year-end audit reporting information, maintains confidential files
    & advises on Indiana Worker's Compensation law.
    ¬†
       FAA/DOT Drug
    Screen Program
          ‚Äì Served as DER for Federal Drug¬†Program, administered training, supervised new
    employee compliance into program, conducted employee & manager
    training, tracks quarterly & annual random drug screens, submit annual
    MIS Reports, coordinated FAA audit every 2 years & monitored employee
    follow-up program
       EEOC
    ‚Äì Affirmative Action Plan  ‚Äì Administered mandatory
    postings, filings, tracking & notifications for EEOC ‚Äì AAP plan. Tracks
    company additions, terminations & promotions for compliance purposes.
    Provides annual reporting to TPA of all company workforce & all
    applicants received along with their dispositions, Reviews plan for
    compliance & submit annual EEO1 Report & Veterans Reports
              Education        Psychology      Indiana University   Ôºç   City  ,   State       1 Year of study         Certificate   :   Human Resources      Indiana University   Ôºç   City  ,   State       HR Certificate          Professional Affiliations     National SHRM Member  Notary  ‚Äã       Skills    processing accounts payable, Administrative, administrative support, Ads, audit reporting, reconciling bank statements, benefits, bonds, bookkeeping, brochures, hardware, conversion, client, database, Database management, delivery, designing, Documentation, e-mail, Event Planning, fashion, faxing, filing, forms, General Ledger, government, Hiring, HRIS, Human Resource, HR, imaging, information technology, Insurance, Law, letters, Director, mailing, marketing and sales, Meetings, money, office, MIS, monitors, next, Payroll, Performance Appraisals, Personnel, policies, radio, recording, reporting, Safety, scheduling, software installation, spreadsheets, staffing, phone, video, vision, website, year-end   "
HR,"         HR EXECUTIVE       Summary     Dual specialization in the domain of Human Resource Management and Finance.       Highlights          Human resources management  People-oriented      New employee orientations  Maintains confidentiality            Experience     May 2013   to   June 2014     Company Name   City  ,   State     HR Executive        Duties and Responsibilities  ‚Ä¢Ensure that accurate job description are in place  ‚Ä¢Provide advice and assistance with writing job descriptions  ‚Ä¢Identify training and development opportunities  ‚Ä¢Provide advice and assistance to supervisors on staff recruitment  ‚Ä¢Prepare notices and advertisements for vacant staff positions  ‚Ä¢Schedule and organise interview  ‚Ä¢Prepare, develop and implement procedures and policies on staff recruitment  ‚Ä¢Daily attendance monitoring   ‚Ä¢Provide advice and recommendations on disciplinary actions  ‚Ä¢Monitor schedule absence such as holidays or travel and coordinate actions  ‚Ä¢Following up with hired employees for the completion of the H.O. documents and files  ‚Ä¢Maintaining complete attendance record of the employees including leave records. Preparing salary based on these records at the end of each month for HR and manger approvals  ‚Ä¢Liaison including greeting all persons entering organization in a professional manner  ‚Ä¢Handling HR events and celebrations including office get together and /promotion parties  ‚Ä¢Office maintenances and housekeeping including monitoring the general appearance of office infrastructure  ‚Ä¢Preparing monthly expenses statement.          Education     2012     Doon University   City  ,   State  ,   India     MBA  :   Management     SUMMER INTERNSHIP:  Project Title: Impact of Training and Development in the Organization  Organization : HDFC, Sales  Location : Dehradun, India  Duration                      : 2 Months  Methodology : Employee survey and influence taken out from secondary data.  Conclusion : Through proper training an employee can become multi skilled                                 and this I have practically noticed through my analysis.  Group Dynamics: Acted as Lead Coordinator as well during summer internship at HDFC Sales, Dehra Dun, India.    Roles: HR Management Trainee     WINTER INTERNSHIP  Project Title: Growth and Development in the Organization  Organization : ANANDA IN THE HIMALAYA  Location : Narender Nagar, Uttarakhand, India  Duration                      : 3 Weeks  Methodology : Employee survey and influence taken out from secondary data.  Conclusion : Growth of organization depends on the growth and development of the employees by providing good working conditions.  Group Dynamics: Acted as Management Trainee in HR department during winter internship at ‚ÄúANANDA IN THE HIMALAYA‚Äù.     Roles: HR Management Trainee           Professional Affiliations    Project Title		: Impact of Training and Development in the Organization Organization		 : HDFC, Sales Location		 : Dehradun, India Duration          : 2 Months Methodology		 : Employee survey and influence taken out from secondary data. Conclusion	 : Through proper training an employee can become multi skilled          and this I have practically noticed through my analysis. Group Dynamics	: Acted as Lead Coordinator as well during summer internship at HDFC Sales, Dehra Dun, India. Roles			: HR Management Trainee WINTER INTERNSHIP Project Title	: Growth and Development in the Organization Organization		 : ANANDA IN THE HIMALAYA Location		 : Narender Nagar, Uttarakhand, India Duration          : 3 Weeks Methodology		 : Employee survey and influence taken out from secondary data. Conclusion	 : Growth of organization depends on the growth and development of the employees by providing good working conditions. Group Dynamics	: Acted as Management Trainee in HR department during winter internship at ""ANANDA IN THE HIMALAYA"". Roles			: HR Management Trainee DISSERTATION REPORT Project Report Title	: A Comparative Analysis of the Factors Determining Motivational Level of Employees Working in Public and Private Banks, Dehradun Region. Organization		 : SBI Bank and HDFC Bank Location		 : Dehradun, Uttarakhand Data collection 	 : Primary Data (Questionnaire) and Secondary Data (articles, previous research papers, journals). Research question	: The research seeks to answer what role does motivational level of employees play in enhancing performance in banking sector. Conclusion          : As per my study, the strongest motivators at private and public bank are the skills, autonomy and feedback. Therefore, special attention should be  given to that factor in order to increase the internal  motivation  and  job  satisfaction.       Personal Information    Present location	Houston, Texas
Place:          Renu Sharma
Date:      Additional Information      Had been a member of the session management of:    -Uttarakhand State Council of Science and Technology  (U.C.O.S.T.)     -State Level Programme of Capacity Building and Strengthening of Vermi Composting Units in   Universities and Colleges Through Solid Waste Management (SWM) Training    -Entrepreneurship Development Institute of India (EDI)         Skills     Computer skills  ‚Ä¢SPSS Software.  ‚Ä¢MS Office ‚Äì Word, Excel, Power Point, Internet & E-mail operations.   Key Skills and Management  ‚Ä¢Professional management skills  ‚Ä¢Meeting objectives  ‚Ä¢Identifying problems  ‚Ä¢Well-developed and effective communication skills.  ‚Ä¢Thrive in deadline-driven Environments.  ‚Ä¢Excellent Team-Building Skills.     "
HR,"         HR EXECUTIVE       Professional Summary    Forward-thinking HR Generalist highly effective at adapting to evolving market plans and the needs associated with company expansion.      Skills          New employee orientations  Compensation and benefits  Termination procedures  In-depth knowledge of HR Compliance  Project management  MS Office proficient  Knowledgeable in all HR Systems  Team building  Employee recruitment      Interpersonal Skills  Good Communication Skill  Fast learner  Flexibility            Work History     11/2012   to   09/2014     HR Executive      Company Name   ‚Äì   City  ,   State      Developed company personnel policies, standard operating procedures and employee handbooks.  Developed and facilitated all new-hire orientations.  Conducted employment verifications and investigations.  Built a comprehensive employee recruiting strategy.  Developed and enforced company policy and procedures relating to all phases of human resources activity.  Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.  Established and monitored employee pay scales.  Conducted job analysis and job evaluations, resulting in quality job specifications.  Developed innovative new-employee orientation programs, including safety training.  Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database.  Shadowed employees to determine an accurate description of the duties and skills required for each position.         Education     2012     MBA  :   Human Resource     Crescent Business School   -   City  ,   State         Emphasis in Human Resources  Minor in Systems  In a study of Professional in Human Resources certificate (PHR)  Organizational Training and Development seminar   8.6  GPA        2006     High School  :   Computer Science     Lady Sivaswami girls Higher Secondary School   -   City  ,   State        7.1 ¬†GPA        2010     B.E  :   Computer Science Engineering     Lord Venkateshwaraa Engineering College   -   City  ,   State           Accomplishments      Organization Design & Development	Project Management Compensation Management	International Human Resource Management Managerial Behavior & Effectiveness	System Analysis & Design Industrial Project Ashok Leyland 	  (Indian automobile manufacturing company)        		Mar'12 - Apr'12 (2 Months) Developed a HR Metrics including a Drill to Detail option, allowing users to ""see the people behind the numbers."" Integrated trends requiring intervention and facilitated for internal benchmarking Incorporated the aspects of Training & Development, Reward System,	 Benefits, Motivation, Corporate Social Responsibility & Safety for developing the balance score card The metric and scorecard was put into use in the Ennore plant since May & the same was highly appreciated by the plants core team Ashok Leyland 	 (Indian automobile manufacturing company)      		Feb'12 - Mar'12 (1 Month) Completed a Project on ""Organizational Climate"" in ""Ashok Leyland's corporate office, Guindy.  Prepared & conducted a survey with the corporate office employees on the 	Environment, Management Effectiveness, Involvement, Rewards and recognition & Commitment aspects Proposed solutions for the aspects where we were lacking behind than the internal benchmarked value Experience (1 year 10 months) Dr.Kamakshi Memorial Hospital Pvt Ltd						Nov'12 - Sep'14 Working in the core quality team to obtain National Accreditation Board for Hospitals & Healthcare Providers (NABH) certification Revamping the organizational structure & redesigning effective on boarding processes and tools to facilitate the integration of new employees Core Team member facilitating the feasibility study of an integrated payroll package,EPF,ESI and all Statutory Compliances for the hospital employees.  Acting as a Training Coordinator cum Trainer.  Maintaining leave records database, all employees credentials,personal records, Training tracker and training calendar etc.  Preparation of SOP's, HR Manuals, Join score cards,Proposing & Salary increments,Preparation of salary statement.  Arranging and conducting Interviews, Initial Screening the candidates.  Preparing and Issuing of HR Offer letters,Appointment letters.  Preparing & Conducting Induction programme of new onboarding employees.  Proper Training upgradation programme for the employees & Evaluating the effective of training programmes.  Preparation of KPI/KRA's for all the designation.  Attend to Employee's Grievances & Complaints & provide guidance if necessary.  Internship SAP implementation for Export department Studied the logistics business process in exports business of Ashok Leyland As core team member prepared the order to cash and Make to deliver As-Is process for SAP implementation Search Engines & web crawling Completed a project in web crawling for faster indexing & for enhancing the speed of search engines Extra Curricular Activities Completed Certified Associate in Project Management (CAPM) certification course from Project Management Institute(PMI) Attended Therapeutic Communication Training.  Conducted a National-level workshop on ""Work Life Balance"" to staff and non-teaching staff of Crescent Business School.  Presented a working paper on ""Industrial Relations in coca cola"" in Vels University.  Attended a conference on ""Entrepreneurship management"" in ISBR Business School As an active member of HRD CLUB, was responsible for arranging quarterly Conferences & alumni meetings Won the college level event in Tennikoit and acted as a Captain of the team.        Skills    C, C++, English, Hindi, Java, Languages, Microsoft Office, SQL, Visual Basic 6.0   "
HR,"         HR GENERALIST         Skills        Microsoft Office Suite, SAP, Kronos, IBM, ADP, ATS, MSS, HRSS, and Oracle, Workbrain, T            Experience      HR Generalist     Jan 2015   to   Current      Company Name   Ôºç   City  ,   State     Provides strategic HR counsel by driving the company's HR practices.  Evaluates the current HR practices and makes recommendations for best in
    class solutions for contemporary HR issues.  Partners with Plant HR Manager Partner for disability processing, relocation coordination, HR
     requisition and PAF process, maintaining employee files and performance plan tracking and
     record keeping.  Client Manager for Security and Cintas.  Executed labour and employee relations activities that drive productivity and
     efficiency.  Provide labor relations and grievance counsel throughout the plant.  Execute talent management processes including; recruiting & staffing,.  Partner with regional health and safety manager to improve safety performance and reduce workers compensation costs.  Provide performance management, employee development, training and succession planning.  Administers employee benefit and compensation programs and other company initiatives as required.  Launched and currently managed a training database for employee performance and tracking.  Super User for the plant's HRIS system.  Generated enthusiastic, above goal participation in an employee engagement committee.         Sr. Administrative Assistant     Jan 2012   to   Jan 2015      Company Name   Ôºç   City  ,   State     Create highly effective organizational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamline office functioning.  Conduct extensive internet research on competitors and potential acquisitions, reporting findings to the facility manager.  Perform administrative management functions applicable to the assigned unit, e.g., payroll processing, data entry, sick pay recording, budget support, verification, reconciliation of funds/accounts, maintenance of office, new hire orientation, training and inventory supplies.  Perform research involving independent judgment and initiative for the purpose of resolving or addressing operational matters.  Process various correspondence and forms that may be of a confidential or sensitive nature.  Arrange calendars and coordinated schedules for meetings, interviews, travel, and conferences.  Attend meetings and special events on behalf of the manager to obtain and relay information, or to serve as a spokesperson on behalf of the agency.  Created and implemented a PM program for the facility.  Reorganized administrative procedures, shortening process time by 30%.  Researched and set up a voice mail answering system.  Result: Saves time for both the receptionist and the customers.  Created, organized, and set up an information center for manuals and schematics.  Result: Better access to needed information, and less time searching for it.  Improved customer service indicators by 100% plus in 120 days.         Human Resource Representative     Jan 2010   to   Jan 2012      Company Name   Ôºç   City  ,   State     Served as the first point of contact for the HR department by answering all HR questions on first call.  Service escalations/critical service issues.  Maintained tracking of significant account issues.  Processed terminations, new hires, manual checks, benefits and LOA via phone/email/fax.  Maintained knowledge of legal requirements and government reporting regulations affecting human resources functions.  Rewarded for reducing Benefits Program costs by 25% which resulted in improved customer experiences.  Received the employee of the month award 6 times in one year.  Received 100% compliance scores in auditing processes and ensuring compliance with HR provisions and   federal, state and local laws and regulations.  Instituted team concepts to support training, which reduced internal rework by 75% within 90 days.         Human Resources Administrator     Jan 2005   to   Jan 2010      Company Name   Ôºç   City  ,   State     Ensured effective communication by responding to employee requests for information and interpreting company policies.  Implemented an employee recognition program that included performance and morale incentives.  Developed and implemented a system for auditing and revising the employee records base.  Remained current on all legal regulations related to human resources.  Performed tasks such as entering applications, setting up files on new personnel, photographing for badges, obtaining employee numbers for new employees and recording changes on all employee status changes as necessary (change of address, departmental transfers, rate increases, terminations, filing, etc.).  Processed verification of employment requests for employees.  Handled employee benefits and HR questions.  Recruited and trained staff.  Coordinated team events at the best yet economical locations - saved expenses by 40%.  Achieved employee of the month award - May 2007.  Reorganized administrative procedures, shortening process time by 30%.  Reduced turnover from 68% to 14% by improving staff orientation, training and professional development.  Received 100% satisfaction rating by relocating employees.         Education and Training      Master of Business Administration     2012     University of Phoenix   Ôºç   City  ,   State     3.2       B.S  ,   Public Administration   2007     Virginia State University   Ôºç   City  ,   State     Public Administration 3.3       Currently studying for the CHRP Exam            Activities and Honors    Organization Development
Motivates High Performance and Excellence
Adaptable
Values differences
Training and Development
Employee Relations
Strong attention to detail and follow-up
Confidential Record Keeping
Critical Thinking
Conceptual Strength
Passion To Learn More Than Taught
Staffing Requirements
Team Building
Relentless Determination
Nimble
Broad Perspective
Conflict Resolution
Administration Recruitment and Employment      Skills    administrative, streamline, ADP, agency, auditing, benefits, budget, conferences, client, customer service, data entry, database, email, employee relations, special events, fax, filing, forms, HRIS, inventory, kronos, labor relations, legal, meetings, access, microsoft office suite, internet research, oracle, organizational, payroll processing, performance management, personnel, policies, processes, quick, receptionist, record keeping, recording, recruiting, reporting, research, safety, SAP, staffing, strategic, phone, employee development   "
HR,"         HR ASSISTANT       Professional Profile     Skilled Program Coordinator bringing extensive background in technology and business process. Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities.       Qualifications          Human resources understanding  Scheduling proficiency  Market research proficiency  Report generation  Critical thinking  Eye for detail      Self-directed nature  Analytical problem solving  Contracts  Social media and networks  Microsoft Office Suite  PowerPoint  Exceptional telephone etiquette  Patient and diligent            Relevant Experience     Coordinated all department functions for team of 120+ employees.  Planned and executed all aspects of a major office headquarter move.  Increased office organization by developing more efficient filing system and customer database protocols.Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.       Experience     01/2014   to   09/2015     HR Assistant    Company Name   -   City  ,   State      Pay for registration and conference fees with purchasing card  Reconcile purchasing card every 2 weeks to assure there are no taxes or additional charges   Fill out Verification of Employment paperwork as it comes in  Assess needs of the office and order any supplies that may be needed   Assist Office Manager with monthly budget   Onboarding/organizing training of new employees   Trained on all AV equipment in 9 conference rooms   Back up Office Manager when she's out of office   Train new employees/students on front desk and mail room procedures   Off boarding for terminated or retired employees  Organizing/verifying all technology purchases through DoIT   Take meeting minutes for Managers weekly meetings   Assist with setting up/participating in phone and in person interviews- 5 to 30 at a time   Coordinate and organize ETF/Finance meetings in house   Create external recruitments and post on websites   Create documentation on processes for office   Assist with recruitment panels and interviews as needed   Assist with travel arrangements for employees (eg; hotel arrangements, fleet cars, etc.)   Assist with setting up meetings for college Directors/Chancellors along with coordinating AV equipment and meals   Help employees with travel reimbursements   Facility coordinator for any heating, electrical or water issues   Floor captain/Assisted with creating an Occupant Emergency Plan (OEP)   Track Affirmative Action documentation and create reports for Directors   Assist with New Employee Orientations.         01/2012   to   01/2014     ORCD Office Coordinator    Company Name   -   City  ,   State     ‚Ä¢Prepare, document billing codes and send Travel Reimbursements for 10-12 staff  ‚Ä¢Track and compile 60-70 registrations for Quality Team trainings, as well as attain meeting space for these events on a monthly basis  ‚Ä¢Coordinate 8-10 meetings for Director and staff with internal/external personnel   ‚Ä¢Assist with coordinating 2 annual conferences of 400-500 attendees and attend as IT Lead  ‚Ä¢Assist with cellular phones and tablet set up/troubleshooting  ‚Ä¢Review credit card statements from 10-12 staff for proper coding and tax exemptions  ‚Ä¢Create Select Surveys to acquire different information from our ADRC and internal staff  ‚Ä¢Compound information to create multiple spreadsheets in Excel and tables for various documentations to be sent to external resources  ‚Ä¢Created 2 databases in Access for tracking upwards of 500 entries a month; created reports for management on a weekly basis for Project Steering committees  ‚Ä¢Effective knowledge with problem solving as well as emphatic written and oral communication techniques  ‚Ä¢Format correspondence letters and PDF documents for internal staff  ‚Ä¢Assist with contacting interviewees and scheduling interviews for different positions  ‚Ä¢Develop Access database and Excel spreadsheets for proper recording of documentation from ADRC staff and internal procedures  ‚Ä¢Extensive working knowledge of computer programs (ie; Microsoft Word, Excel, Access, etc.)        04/2010   to   01/2012     Inside Sales/ Administrative Support    Company Name   -   City  ,   State      Construct and send Invoices to guarantee payment from 80-100 customers through Quickbooks and Tigerpaw  Resolve any questions or concerns customers may have about invoices or sales to confirm they are content  Schedule engineers weekly for onsite assignments and Help Desk to guarantee customer satisfaction  Order product for small projects- coordinate meetings with clients and engineers to ensure correct product is being ordered  Compose Service Reports on a monthly basis to ensure customer satisfaction  Build product quotes for customers to achieve daily sales (eg; software, Anti-Virus, routers, printers, etc.)  Create weekly spreadsheets for annual renewals and product sales; relay information to President of the company for weekly meetings  Design marketing brochures and any daily changes to company website to keep customers up to date with new technology and products  Create manual for ‚ÄòHow To‚Äù on procedures for sales in TigerPaw  software  Work with vendors to get update to date pricing and versions of software/product          Education     December 2006     BS  :   Business Management    University of Eau Claire   -   City  ,   State       Business Management  Student government representative        May 2014     AS  :   Human Resource Management    Madison Technical College   -   City  ,   State      Human Resource Management       May 2014     AAS  :   Accounting Assistant

Activities and Interests    Madison Technical College   -   City  ,   State       Accounting Assistant	          Affiliations     Member of Society for Human Resource Management (SHRM)		        2013 - Present   Secretary for Young Professionals Group committee with HEUG		        2014 - Present       Skills     Administrative Support, Anti-Virus, billing, budget, oral communication, conferences, clients, customer satisfaction, databases, documentation, Finance, Help Desk, Inside Sales, marketing, meetings, Access database, Excel spreadsheets, PowerPoint, Microsoft Word, Office Manager, Organizing, pricing, printers, problem solving, processes, coding, purchasing, Quality, recording, recruitment, sales, scheduling, spreadsheets, Surveys, travel arrangements, troubleshooting, websites, written communication    "
HR,"         HR COORDINATOR       Summary    Highly accomplish human resource professional, proficient at developing policy, standard operating procedures, and best practices. Proven expertise in recruiting, training, employee development, retention, performance management, and conflict resolution. Adept at managing multiple projects simultaneously while demonstrating high performance standards with astute attention to details and deadlines. Organizing large amounts of time sensitive information and evaluating priorities. Able to thrive under pressure while maintaining enthusiasm and motivation. Proficient in MS Word, Kronos, Excel, PowerPoint, Outlook, HCMS.          Experience      HR Coordinator     Apr 2012   to   Current      Company Name   Ôºç   City  ,   State     Ensured compliance with Federal, State, Local Laws and ARAMARK Policy  Ensured job postings were posted onsite utilizing an active Job Postings Board and all open positions are posted with the appropriate local and state agencies.  Assists the District Safety Leader in managing key safety processes including the administration of workers compensation processes and the safety component of District Manager Monitor.  Processed all new hire paperwork, ensures completion of background checks, true-screen administration, I-9's.  Ensured Wage & Hour compliance, training, and oversight to include applicant tally and postings.  Ensured job offers are made utilizing appropriate processes.  Conduct legally sound investigations and mediate disputes/issues between managers and employees to bring to resolution  Ensured organizational structure, wages, and position classification/job descriptions are aligned with business necessity in order to meet strategic initiatives, development and use of effective and efficient talent selection processes.  Ensures managerial coaching/counseling related to the administration of ARAMARK policy and procedure.  Ensured Affirmative Action Planning and Compliance  Actively executes recruiting and staffing strategy at the unit level to meet staffing needs.  Train managers in areas such as interviewing, hiring, terminations, promotions, and sexual harassment ensuring a positive and progressive work environment Ensured proper administration progressive disciplinary policy.  Ensured the development and implementation of Employee Engagement and Retention Strategies.  Updated employees manual covering disciplinary procedures, codes of conduct and FMLA policy.  Ensures utilization of Performance Improvement Plans as needed.  Ensured Encore Encore recognition program was implemented, appreciation for our employees, clients, and consumers.  Administered Two Union Contracts within 6 partner companies.  Established a relationship with staff members, interact with union representatives and management.  Handled proper grievance procedures assistance; solve labor disputes within two union environments.  Controlled the placement of 825 employees and schedules  Manage all payroll functions, including bi-weekly payroll administration, submitting bonuses  Verified the salaries, wages and compensation of employees, managed all PTO/VAC accrual  Review & Handle Unemployment Claims         Owner/Operator     Jan 2009   to   Jan 2012      Company Name   Ôºç   City  ,   State     Efficiently manage administrative/financial/accounting functions, purchasing, inventory control, and product service supplier relations  Effectively interview, hire, train, schedule, direct, and evaluate team members, with a strong focus on the conveyance of quality customer service  Apply superior communication skills toward diplomatically addressing, troubleshooting and resolving  customer issues  Started not-for-profit Animal Rescue Organization where I maintained all functions of the Animal Shelter office, including but not limited to, assisting the public with animal intake, adoptions, redemptions, and animal licenses.         Office Manager     Jan 2003   to   Jan 2009      Company Name   Ôºç   City  ,   State     Established rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.  Attracted tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.  Accomplished financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.  Achieved financial solvency through cost reduction and implementing systems to achieve 0% rent delinquency  Maintain building systems by contracting for maintenance services; supervising repairs.  Created positive, welcoming, supportive environment for residents, visitors, and property associates  Filed court documents for eviction and attends scheduled court hearings as Landlord's representative  Prepared reports by collecting, analyzing, and summarizing data and trends.  Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.  Accomplished organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.  Interviewed, hire, train, schedule, direct, and evaluate contractors, with a strong focus on the delivery of quality customer service for the company and the tenants.         Education      Associates  ,   Business Management    Robert Morris College   Ôºç   City  ,   State  ,   US     Associates in Business Management, Robert Morris College, Chicago, Il           References are available on request   2013           Certifications      ServSafe Food Protection Manager Certification 2013  City of Chicago Department Of Health, Certified¬†Food Service Manger 2013  Professional in Human Resources, Certification, Pending        Affiliations    Member of SHRM      Skills    Customer Service, Receptionist, Retail Sales, Advertising, Budget, Corrective Action, Cost Reduction, Forecasting, Maintenance, Office Manager, Paying, Scheduling, Surveying, Accounting, Administrative/financial, Buying/procurement, Financial/accounting, Inventory, Inventory Control, Purchasing, Affirmative Action, Bi, Business Intelligence, Claims, Clients, Coaching, Compensation, Contracts, Disciplinary Procedures, Employee Engagement, Fmla, Hr, Interviewing, Managerial, New Hire Paperwork, Payroll, Pto, Recruiting, Staffing, Talent Selection, Tally, Terminations, Training, Workers Compensation, Best Practices, Excel, Excellent Multitasker, Kronos, Ms Word, Outlook, Performance Management, Powerpoint, Simultaneously, Word, Food Service, Human Resources, Business Management   "
HR,"         HR COORDINATOR           Summary     Motivated professional seeking a career in outsides sales. ¬†Self-starting, driven, persuasive, and positive attitude is sure to be an asset to any company. ¬†Trilingual: English, Spanish and French. Exceptional listening skills and customer focused attitude has proven to have profitable outcomes.       Highlights          Sales  Strong lead development skills  Goal-oriented  Persuasive communication expertise  Multi-task management  Project Management  Payroll System Expertise  Creative Problem Solving          Staff development/training  Client relations  Internal Auditing  Reporting  Business Development  HRIS Expertise             Accomplishments      Top seller in several contests  Consistently surpassed sales dollar quota¬†        Experience      HR Coordinator    January 2011   to   Current     Company Name   Ôºç   City  ,   State      Review federal and state laws to confirm and enforce company compliance for 9 offices   Maintain all I-9 records, address inquires from employees and management regarding new-hire activity and ongoing employee relation issues   Work with senior-level management to create fair and consistent HR policies and procedures   Create and manage more than 285 confidential personnel records  Run the semi-monthly payroll process   Process all salary changes stemming from merit increases, promotions, bonuses and pay adjustments  Successfully led key implementation for time and attendance, on-boarding and core payroll systems which led to reduction of overall cost and time   Lead yearly open enrollment training sessions with employees on benefit program updates   Work with outside vendors to enhance employee programs   Support 285 employees at all levels, including executive leadership  Conduct all new hire orientation and ensure all proper paperwork is complete  Create monthly and weekly headcount reports for executives  Arrange all travel itineraries for candidates and new hires   Manage and maintain all time and attendance records   HRIS administrator   Enter all payroll maintenance   Provide on-site training   Event coordinator   Ex-patriate liaison   Ceate yearly compensation spreadsheets for executive review  Communicate effectively with employees through email and Intranet announcements   Maintain company congratulatory gift programs and dinners   and much more...          Server    October 2009   to   January 2011     Company Name   Ôºç   City  ,   State      Coordinated ticket times with executive chef; Managed multiple tables and guest interactions; Delivered 5-star quality dining experiences; Ensured guest satisfaction accross multiple parties Delegated critical tasks to expos and bussers; Maintained a professional attitude in high-pressure situations; Trained dozens of waiters and waitresses in essential serving skills; Averaged between 18%-25% tips based on sales          Server    July 2004   to   October 2009     Company Name   Ôºç   City  ,   State     Coordinated ticket times with executive chef; Managed multiple tables and guest interactions; Delivered 5-star quality dining experiences; Ensured guest satisfaction accross multiple parties Delegated critical tasks to expos and bussers; Maintained a professional attitude in high-pressure situations; Trained dozens of waiters and waitresses in essential serving skills; Averaged between 18%-25% tips based on sales             Instructor    August 2004   to   August 2006     Company Name   Ôºç   City  ,   State      Instructed two first year University French classes; Created and administered all assignments and exams; Recorded grades using Blackboard system; Led study groups to achieve maximum results; All students successfully completed the course with C or above; Recommended to instruct a two course prep my second year; Recommended to instruct a second level summer school course; Required to take three graduate courses in conjunction with instructing two courses; Held at least six office hours per week.          Education      Bachelor of Arts   :   Business Translation/French  ,   2004    Northern Illinois University   Ôºç   City  ,   State      GPA:   GPA: 3.8    Business Translation/French        Skills     Carl Henry MODERN Sales Training, Client-focused, Effective communication skills, Event management, Leadership, Microsoft Office proficient, Self -starter, Troubleshooting, Problem solving, Organized, Detail oriented, Sensitive to customer needs, Ultimate Software Payroll and HRIS expertise,  Kronos Time and Attendance expertise, Paychex proficient,  NETtime proficient       "
HR,"         HR GENERALIST       Experience     08/2017   to   Current     HR GENERALIST    Company Name   Ôºç   City  ,   State      Recruited to help open new company sales team in TX and NC, guiding senior management on pay and.  compensation for contract positions.  Worked with senior leadership to create HR policies and procedures; recruit.  employees; updated HRIS system for tracking time and attendance, PTO benefits, and employee applicant log;.  created training manual; conducted job evaluations and analysis for created pay ranges and competencies.  Implemented programs and policies in the areas of training and development, compensation structures, new- employee orientation.  Cut payroll expenses by 16% by implementing a time clock system and policy company-wide, and monitoring time and attendance.  Revised job descriptions and created competency checklists for 25 positions company-wide in three states.  Shadowed"" and interviewed employees to construct an accurate picture of the duties and skills required for each position.  Continued...         06/2015   to   05/2017     HR GENERALIST    Company Name   Ôºç   City  ,   State      Partnered with employees and management to communicate carious HR policies, procedures, standards and.  regulations.  Reviewed applications and paperwork/collected all necessary documents Answered multiple phone lines, greeted candidates Conducted employment verification, reference checks, credit checks Screened resumes, scheduled and conducted interviews, composed Congratulatory Letters.         10/2013   to   05/2015     Owner / Chef    Company Name   Ôºç   City  ,   State      Oversee daily operations of quaint catering company specialized in Mexican and Italian cuisine, unique beverages, and chocolate confectionaries.  Manage all details related to the safe preparation, delivery, and setup of diverse food orders serving up to 100 guests.  Interface with clients to gather critical event details, learn of specific food preferences, and recommend appropriate menu items and quantities.  Coordinate the planning, ordering, purchasing, and storage of food, equipment, and supplies.  Sole preparer of food orders, operating smokers, grills, food warmers, and various other pieces of equipment.  Manage all bookkeeping, budgeting, and accounting.  Skillfully learned and managed entire business startup.  Applied for all permits and licenses, established company brand and marketing materials, created menu and pricing, and implemented advertising campaigns.  Established market-competitive price points while maintaining superior quality standards.  Led company in achieving 28% profit in first year.  Established and manage partnerships with food suppliers to acquire the freshest foods and ingredients on time to prepare orders.  Advertise business through print, digital, social media, and local radio stations, and through partnerships with local area businesses.  Earned high rate of repeat and referral business and word-of-mouth promotion.  Developed and manage partnerships with restaurant supply stores to purchase needed equipment, tools, supplies, and packaging materials.         01/2008   to   01/2010     Kitchen Manager    Company Name   Ôºç   City  ,   State      Oversaw daily kitchen operations, leading team of 10 in the safe preparation of guest food orders.  Operated pizza.  ovens, grills, and industrial cleaners.  Kept kitchen area in pristine condition in line with safety regulations.  Managed.  inventory of food and supplies.  Resolved problems related to customers or team dynamics.  Additionally, assisted.  in overseeing front-of-the-house operations, including the counting and balancing of drawers after each shift.  Successfully aligned all team members--diverse personalities, work styles, and backgrounds--around shared goals, and led team in providing customers with exceptional dining experiences.  Trained employees on kitchen protocols; safe food handling, preparation, and storage; food portioning, plating, and presentation; cleaning of grills, equipment, and surfaces; and how to count drawers, operate the POS system, and close the restaurant.         01/1999   to   01/2001     Assistant Restaurant Manager    Company Name   Ôºç   City  ,   State      Assisted general manager and chef in overseeing daily operations, planning menus and daily specials, hiring and.  training employees, and preparing and serving lunch orders.  Planned and executed for special events serving up.          Education     2017     Master of Business Administration  :   HR Management    ASHFORD UNIVERSITY   Ôºç   City  ,   State      to 2,500 guests. HR Management            Managerial Finance, Financial and Managerial Accounting, Economics, Managerial Marketing,
  Organizational Behavior, Business Law, Operations Management, Strategies for HR Management
  Project: Reviewed and analyzed more than 30 years of business research to compare the two primary
  approaches for filling open positions: hiring externally or promoting from within.      GPA: 3.9 Member of Golden Key International Honors Society, Recipient of Ashford University
  Alumni Scholarship       2008     Bachelor of Arts  :   Business    ASHFORD UNIVERSITY   Ôºç   City  ,   State      Business       April 2018     Sigma Six Yellow Belt Certification (2018)
   PHR Certification (Professional Human Resources Tentative              Summary    HR generalist with 3 years of experience and 10 years of management experience seeking a position as an HR
Generalist in a company where I can grow further and improve my skills in Human Resources. Extensive background in HR Generalist affairs, including experience in employee recruitment and onboarding, conflict resolution, benefits and compensation, payroll administration, policy development and implementation and training and development.
   Demonstrated success implementing numerous policies and implementations, updated personnel manuals and files, job descriptions, benefits packages, and conducted job analysis to provide pay ranges for various positions.      Highlights        Employment Law          Onboarding FMLA/ADA/EEO          Employee Relations HR Policies and          Benefits & Administration Procedures Payroll Administration Staff Recruitment & Retention HRIS applications (Paychex, Paychex Flex)
   MS Office (Word, Excel, PowerPoint, Outlook)            Skills    accounting, ADA, advertising, benefits, Benefits & Administration, bookkeeping, budgeting, Business Law, business research, business startup, competitive, credit, clients, delivery, Economics, Employee Relations, training employees, special events, senior management, filling, Finance, Financial, general manager, hiring, HRIS, Human Resources, HR, inventory, Italian, leadership, Law, Letters, Managerial, Managerial Accounting, market, Marketing, marketing materials, materials, Excel, MS Office, Outlook, PowerPoint, Word, Operations Management, Organizational, packaging, Payroll, Policies, POS, pricing, profit, promotion, protocols, purchasing, quality, radio, Recruitment, safety, sales, Sigma, phone, unique   "
HR,"         HR CONSULTANT       Summary       Subject matter expert in HR Applications, and  highly effective at incorporating creative solutions to achieve business objectives, and improve efficiency.¬† Energetic HR Business Analyst who is self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills.        Highlights          Analytical skills  Project management  Process improvement  Quality assurance and control  System Applications implementation  Microsoft Office Suite expert      Working independently  Strong interpersonal skills  Results-oriented  Fluent in¬†English and Portuguese  Detail-oriented  Troubleshooting  Problem solving            Experience      HR Consultant   10/2016       Company Name   City  ,   State      HRIS - Business Analyst:

Process demand analysis, scoping, and gathering of
requirements for small and large scale HR projects

Prepare Business Requirement Documents after
projects have been approved by PMO  Close the gap communication between businesses
and IS

Support and coordinate functional testing
processes to make sure stakeholders' objectives are met  Document systems and process flows

Document and analyze current and future
processes/systems  Deliver and Support user training

Process security internal control on the quarterly
basis to assess US HR/Payroll system users.   Send recommendations, and remove/add users
per business requests from local and global systems

Investigate, coordinate, and resolve with
subject matter experts and/or IS regarding local and Global system issues

  Request HR global system back end/portal roles
for local HRBPs, COE and Front Office users (Americas)

Responsible to coordinate system applications
changes and new requirements with IS ¬† ¬†   People Analytics lead:

Run and deliver the monthly Department of Labor reports

Create, run and deliver reports that are
outside GBS People Analytics India's scope

Support both US Front Office, GBS India, and Americas
Region Center of Excellence with reports and analysis requests          Business System Applications Analyst   02/2014   to   04/2016     Company Name   City  ,   State       Served as conduit between internal and external customers including the IS team through several HRIS projects and daily activities such as interface and data input troubleshooting¬†  Provided expertise in business analysis for several HRIS projects  Acted as project lead in several HRIS projects, and supported functional testing processes to ensure that system projects meet the needs of all stakeholders  Support user acceptance testing, and user training  Coordinated communications with business and vendors  Documented and analyzed current and future processes/systems  Identified and mapped business needs  Ensured successful project delivery according to business/vendors expectations    Accomplishments:    Implemented Red Carpet/Silkroad On boarding application for US; which improved significantly the new employees' on boarding experience and open visibility to business eliminating cumbersome manual processes  Acted as project lead for the Master Data and Benefits interface projects for the in house ERP implementation project.  Worked closely with ADP and business to implement Affordable Care Act in ERP          HRIS Master Data Team Lead   06/2011   to   02/2014     Company Name   City  ,   State      ‚Ä¢	Trained the HR Specialists to navigate and maintain new/updated system applications and processes  ‚Ä¢	Monitored data quality and accuracy based on local/global internal controls  ‚Ä¢	Responsible for working with ADP IS to implement new/changes on the HRIS system according to payroll, local and global business requirements.‚Äã  ‚Ä¢	Ran payroll/non payroll impacting mass loads in SAP for payroll, benefits, or other business purposes.  ‚Ä¢	Created and ran reports for subject matter experts  ‚Ä¢	Created and ran monthly/quarterly governmental reports  ‚Ä¢	Designed and documented HR workflow processes  ‚Ä¢	Trained US HR business partners to navigate and utilize the HR/Payroll system   Accomplishments:      Successfully lead and implemented the Workers Comp report project.¬†  Trained the Canadian team on the Global processes for Organization Management and Personnel Administration, and Global System super users          SAP Timekeeping Analyst   05/2009   to   11/2010     Company Name   City  ,   State       Gathered all the necessary business and government requirements, including approvals to create/modify Time calculations for new sites or policy changes.  Collected all the time files according to payroll schedules for payroll processing  Processed data analysis and reconciliation  Worked closely with business, Employees Services, and IS to resolve issues/troubleshooting ¬†     Accomplishments :   Delivered the time files
without delay for payroll processing for around 47 sites (9,500 employees and around 1,000 contractors)  Designed and implemented solutions
through Access and Excel advanced formulas to validate the data quality, and accuracy
of the data and time results before transmitting the files to payrollÔøΩ This replaced the manual process enabling efficiency and delivery of files timely¬†          HR Data and Applications Specialist   04/2007   to   05/2009     Company Name   City  ,   State       Supported Human Resources Shared Services and act as the subject matter expert for SAP HCM and other HR applications.  Supported Finance, Canada / US Payrolls, and Human Resources Shared Services on bi-weekly and year-end activities   Collaborated with Information Systems, Finance, Canada and US Payroll and Human Resources Business owners on Sarbanes-Oxley requirements and system/process enhancements for key areas of responsibility.  Worked closely with business process owners, smes, benefit vendors and Information Systems to ensure data flow were properly planned and managed, and ensure appropriate data quality controls and standards were developed and maintained globally.  Performed root cause analysis, developed and managed corrective action plans.  Run and analyzed interface error reports for Canada and US payroll systems per Sarbanes-Oxley requirements.  Work closely with process owners and Information Systems to research/ identify/ resolve any interface or data issue identified with vendors or payroll systems  Acted as a project liaison between Human Resources and Information System teams for multiple HR or payroll projects (examples: SAP HCM Compensation project, Canadian Payroll system, European Expat project, US Payroll Year End, Benefits Annual Enrollment, SAP releases)  Provided system training and support for Human Resources Shared Services employees globally for key areas of responsibility  Scheduled release calls, prepared work instructions & Knowledge Base Articles, developed and/or coordinated training for Human Resources Shared Services both locally and regionally   Articulated and identified process improvement opportunities within Human Resources   Analyzed and identify processing issues and escalated to Canada and US Payroll, Human Resources and Quality Assurance teams  Created and run Adhoc reports for all Human Resources Shared Services, Internal and External Auditors per Sarbanes-Oxley requirements   Transferred 60 auditing control activities to Quality Assurance team.  Trained new data integrity processors for Quality Assurance   Developed HR compliance reports for Asia, Europe, Canada and US through SAP and DARE systems   Developed 75 reports for external auditors, and developed data integrity and metric reports for 2008 and 2009 Benefits Annual Enrollment   Coordinated testing, meetings, training and communication for Benefits Annual Enrollment for 2008 and 2009 projects for US and Canada.  Lead the review and training of the Canadian Payroll system for all specialists and processors within HR Shared Services¬†          Education      BBA  :   Business Administration   May 2009       Campbell University   City  ,   State  ,   US             Languages    Portuguese, Spanish and English      Skills    Advanced Excel, Access, Word, Visio, Power Point, VBA, SAP HCM, Success Factors (Compensation), Microsoft Project Management, Service Now (ASKHR), Smartsheet, Panaya, SilkRoad - Red Carpet   "
HR,"         HR GENERALIST           Experience     04/2015   to   Current       Provide general administrative support such as preparing correspondence, forms,
          and reports
          Scheduling and coordinating staff meetings, maintaining meeting minutes and
          notes
          Generate confidential ad hoc statistical reporting data and documentation
          regarding turnover, new hires, birthdays, anniversaries, benefits, and other
          relevant HR metrics
          Collect onboarding documentation to ensure benefit enrollment in a timely
          manner and follow up with employees to ensure their electronic enrollment has
          been processed in the HRIS portal
          Source documentation to process new hire setups in HR systems, process
          changes in pay rate, status, and initial/qualifying life event benefit changes
          Establish, maintain and audit employee data and files
          Manually process background checks entries, employment verifications, and
          other full-cycle HR related items for onboarding and departures
          Assist with maintenance updates to the organizational chart
          Facilitate and assist in new hire orientation presentations
          Maintain highest level of confidentiality and data security to protect employee
          privacy related to employee relations issues, organizational changes, planning
          with a strict adherence to privacy and confidentiality per company policy
          Respond to various inquiries from internal and external stakeholders, employees,
          management, and senior leadership team
          Participate on several committees to enhance employee engagement, manager
          training, and creating strategic HR initiatives.         09/2012   to   06/2014     HR Generalist    Company Name   Ôºç   City  ,   State           08/2008   to   04/2015     HR Staffing Coordinator    Company Name   Ôºç   City  ,   State      Processed background checks and drug screens on potential candidates.  Schedule interviews for Managers and candidates
          Meet and greet potential candidates that come for onsite interviews.  Run Bi-weekly reports for the VP of Human Resources
          Ensure all Empire markets stay in compliance with state and federal posters.  Audit new hire files for 99 different markets
          Maintain all employee files and ensure confidentiality
          Maintain different databases such as ADP, Payforce and Siebel
          Conduct new hire orientation weekly
          Manage WOTC Program for all markets
          Inform all Office managers, HR Generalist, and HR managers about various
          procedures to increase job efficiency
          Answer phone and email inquiries regarding Company policies and procedures
          Work with Recruiters on job descriptions to find qualified candidates for open
          positions
          Schedule employees for Sexual Harassment and EEO Basic Supervisor training
          courses
          Assist with various projects and meet multiple deadlines
          Perform general administrative duties such as filing, faxing, copying, and ordering
          offices supplies
          Assist Corporate Recruiters with scheduling and setting up interviews
          Assist benefits manager with enrollment for new and current employees
          Process verification of employment for current and terminated employees.         08/2008   to   04/2015     Executive Technical Associate    Company Name   Ôºç   City  ,   State      Assist Directors, Executives, and Senior Managers with scheduling meetings and
          calendar maintenance, monitoring voicemail and email, typing correspondence,
          and expense reports
          Travel between offices to assist managers with various matters
          Maintain weekly and monthly utilization reports for department staff
          Maintain weekly scheduling and training database within a call center
          environment for over 100 Customer Advocates
          Facilitate office-wide access to various systems
          Assign and reset passwords and handle monthly database updates.  Schedule contractual and appointment time via IEX/Totalview, and monitor IEX to
          ensure office-wide adherence, conformance and service level results are
          received
          Perform complex and specialized work related to the preparation, processing,
          and maintenance of payroll
          Generate weekly schedules in Totalview and make available for viewing in Agent
          Webstation
          Facilitate departmental moves and arrange new telephone extensions, cubicles,
          and location of office space
          Perform general administrative duties such as filing, faxing, copying, and ordering
          offices supplies
Strengths          Familiarity with various HRIS Systems
          Proficient with Microsoft Office Suite
          Attention to detail
          Multi-tasking, data analysis, and research.          Education and Training     05/2016     MBA  :   Business Administration    Benedictine University          Business Administration            Bachelor of Arts  :   Business Administration    Benedictine University          Business Administration          Skills    administrative duties, administrative support, ADP, ad, Attention to detail, Basic, benefits, Bi, calendar maintenance, call center, copying, data analysis, databases, database, documentation, email, employee relations, expense reports, faxing, filing, forms, HRIS, Human Resources, HR, leadership, notes, meetings, access, Microsoft Office Suite, Office, Multi-tasking, organizational, payroll, policies, posters, presentations, reporting, research, Scheduling, Siebel, strategic, Supervisor, telephone, phone, typing   "
HR,"         HR INTERN       Summary     Highly driven Recruiter who maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing results quickly for clients.        Accomplishments     Devised a successful recruiting plan for the¬†engineering team at Magnasoft, which resulted in¬† 122¬†  new employees in six  months.        Work Experience      HR Intern     Feb 2016   to   Current        City  ,   State     General recruitment with a focus on university recruitment: create job postings, and connect with students; conduct telephonic screening.  Sourced the candidates through internal Applicant Tracking System.  Track key dates and deadlines and maintained specific personnel lists.  Posting positions through approved recruitment channels.  Screen all applicants based on their qualifications and background.  Hiring employees and initiated the new hire paperwork process.  Researched and prepared a new termination of employment policy.         Human Resources Assistant     Feb 2016   to   Current      Company Name   Ôºç   City  ,   State     Create job descriptions for new openings.  Manage employee information systems.  Gathered personnel records from all employees from each department.  Conducted job analysis and job evaluations, resulting in quality job specifications.                   Freelancer     Jan 2015   to   Jan 2016        City  ,   State     I moved to the US in 2015.  I was waiting to obtain the necessary employment authorization and permanent residency.  I am now a permanent resident of the United States of America.         Recruiter     Jan 2011   to   Jan 2015      Company Name   Ôºç   City       Managed end-to-end recruitment (sourcing, screening, reference checks, negotiation and offer generation).  Sourced and updated candidates through Applicant Tracking System.  Executed rapid talent acquisition strategies e.g., in a span of 6 months, I recruited 122 employees to grow an engineering team from 8 to 130 employees.  Hired C-level candidates by engaging passive candidates.  Managed relationships with staffing agencies.  Researched new sources of recruitment and market intelligence.  Led the creation of recruiting plans for all open positions.  Developed salary proposals for new recruits.  Partnered with local organizations and universities for engagement and interest in jobs offered in their community.  Developed and facilitated job recruitment fairs.  Promptly corresponded with all applicants and coordinated and conducted interviews.  Networked with industry contacts, association memberships and associates.  Promoted from recruiter to senior recruiter since 04/2013.         Education      Human Resources Business Partner, Employee Relations, Workforce planning and Analytics, Training and Development  ,   Human Resources Management   Present     University of Washington   Ôºç     State     Human Resources Management       Master of Business Administration (MBA)  ,   Human Resources   2011         State  ,   India   Human Resources       Bachelor of Science (B.Sc  ,   Biotechnology   2009     Mount Carmel College      India   Biotechnology       Skills    Bullhorn, Boolean Searches,
Google Resume Search, LinkedIn X-ray search, The Ladder, GitHub, Tech Fetch,
Monster, Career Builder, LinkedIn, Indeed.   "
HR,"         HR ASSISTANT/PAYROLL         Highlights        Paychex, Mastertax, ABRA, Time Star, InfoTronics, Store Master, Dominion, QuickBooks
Ceridian, PeopleSoft, SAP, Microsoft Word, Excel and PowerPoint, Crystal Reports              Experience      HR Assistant/Payroll    Company Name   Ôºç   City  ,   State      Human Resources professional offering over 15 years of combined HR and payroll
          experience in both manufacturing and academic settings
Accurate and timely preparation of employee payroll, payroll tax information, and
          employee benefits administration
Highly effective employer representation in unemployment claims and hearings.         01/2014   to   01/2014     Payroll & Benefits Coordinator    Company Name   Ôºç   City  ,   State      Process weekly payroll for 100 hourly and salaried Associates
    Garnishment, Levy and Child Support processing
    Compile weekly labor hours
    Enter new hire information into HRIS/Payroll system
    Assist with Annual Benefits Open Enrollment
    Process employee status changes in payroll, personnel, and benefit records
   Respond to Unemployment claims
    Establish written policies and procedures
    Assist in employee conflict resolution
    Worker's Compensation accident reporting
    Maintain Company-wide OSHA 300 and OSHA 300A.         01/2013   to   01/2013     Assistant Office Manager    Company Name   Ôºç   City  ,   State      Calculate daily timesheets
     Enter new hire information into HRIS/Payroll system
     Process employee status changes
     Respond to Unemployment claims
    Maintain OSHA 300 and OSHA 300A
     Worker's Compensation accident reporting, loss time tracking
    Process monthly billing
    Process customer payments
    Generate purchase orders
    Maintain HRIS/Payroll system
    Process invoices for payment.         01/2012   to   01/2013     HR Assistant/Payroll    Company Name   Ôºç   City  ,   State      Process weekly payroll for 100 hourly and salaried Associates
    Garnishment, Levy and Child Support processing
    Compile weekly labor hours
    Enter new hire information into HRIS/Payroll system
    Assist with Annual Benefits Open Enrollment
    Process employee status changes in payroll, personnel, and benefit records
   Respond to Unemployment claims
    Establish written policies and procedures
    Assist in employee conflict resolution
    Reviewed applications and identified potential candidates for position openings
    Worker's Compensation accident reporting
    Maintain Company-wide MSDS documents, OSHA 300 and OSHA 300A
    Coordinate quarterly meetings.         01/2009   to   01/2012     Safety & Benefits Coordinator    Company Name   Ôºç   City  ,   State      promoted to this position in 2009)
     Determine monthly benefit eligibility
     Maintain benefit HRIS system
     Determine quarterly 401k eligibility
     Monthly audit of medical, dental and voluntary insurance products
     Process 401k Benefit Event Notices
     Record Associate and customer accidents
     Maintain OSHA 300 log and annual OSHA 300A for multiple locations
     Maintain Company-wide MSDS documents
     Worker's Compensation and General Liability accident reporting and investigation
     Conducted annual safety training
     Coordinate monthly random drug screens
     Respond to Unemployment claims, and effectively represent WESCO in Unemployment hearings
     Assist with Annual Benefits Open Enrollment
     Coordinate annual Recognition Luncheon
     Assist in employee conflict resolution
     Establish written policies and procedures.         01/2004   to   01/2009     Payroll / Human Resources Assistant    Company Name   Ôºç   City  ,   State      Process weekly and biweekly payroll for over 300 hourly and salaried Associates
      Garnishment, Levy and Child Support processing
      Compile weekly labor hours
      Enter new hire information into HRIS/Payroll system
      Process employee status changes in payroll, personnel, and benefit records
      Compilation and distribution of performance reviewsto multiple locations
      Transfer weekly payroll direct deposit file
      Process weekly 401k payments with outside vendor
      Timely and accurate reporting of new hires to the State of MI
      Respond to Unemployment claims, and effectively represent WESCO in Unemployment hearings.         01/2002   to   01/2004     Human Resources / Payroll Assistant    Company Name   Ôºç   City  ,   State      Primary contact between Human Resources and Corporate Payroll
     Prepare and distribute disciplinary actions for unionized manufacturing plant
     Maintain daily attendance records
     Reviewed applications and identified potential candidates for position openings
     Assist with generating Union layoffs and recalls
     Maintain accurate confidential employee files
     Coordinate Annual Service Award Program.         01/2001   to   01/2002     Payroll Tax Analyst    Company Name   Ôºç   City  ,   State      Computed over 200 quarterly unemployment tax returns for every state in the Continental U.S.  Compiled withholding information for weekly tax deposits made via EFT
     Examined tax information to file monthly and quarterly withholding returns for states and localities
     Compiled divisional information to complete quarterly and annual Federal filings
     Analyzed information for annual reporting to Federal, State and local government.         01/1999   to   01/2001     Payroll Clerk / Human Resources Assistant    Company Name   Ôºç   City  ,   State      Compiled information to calculate bi-weekly payroll for over 200 employees
     Prepared information for quarterly Federal tax returns, sales and use tax, State and local reporting
     Coordinated open enrollment for health care benefits
     Ensured correct paperwork was timely filed for Workers Compensation claims
     Researched employee records to analyze unemployment eligibility
     Calculated field trip information for billing back to classrooms
     Confirmed retirement information for monthly reporting to the State of Michigan
     Maintained direct deposit system.         01/1996   to   01/1999     Payroll Clerk / Human Resources Assistant    Company Name   Ôºç   City  ,   State      Calculated weekly payroll for over 350 employees
     Determined eligibility for health care benefits company-wide, including accurate maintenance of information
Liaison between 400 employees and health care insurance company
Maintained necessary materials required to conduct new hire orientations
Reviewed applications and identified potential candidates for position openings
Researched employee information to complete unemployment determination
Filed New Hire reports to meet State compliance
Reviewed weekly uniform billing for 200 employees, including verification of correct billing and submitted credits
Developed spreadsheets to track employee reviews, insurance, and holiday pay
Enabled accurate payroll information to be extracted from spreadsheets.          Education          B.B.A  :   Human Resources    Human Resources            MIOSHA Level One Certification
          Baker College          General Industry Certification      Macomb Community College   Ôºç   City  ,   State              Skills    ABRA, academic, Benefits, benefits administration, billing, bi, Ceridian, conflict resolution, Crystal Reports, HRIS, Human Resources, HR, insurance, Process invoices, local government, materials, meetings, Excel, PowerPoint, Microsoft Word, Payroll, PeopleSoft, performance reviews, personnel, policies, QuickBooks, reporting, safety, sales, SAP, spreadsheets, tax, tax returns, written   "
HR,"         HR ASSISTANT         Summary      Hard Worker, Dedicated, Detailed Oriented, Experienced, Organized, and Highly Motivated.  These are just some of the many attributes in which I possess as an individual. With over 5 years of experience in Human Resource administration and customer service, I have the talent to quickly adapt to new challenges. Within my experience, I focused on benefits administration, payroll, career development and employment law.        Highlights          Assigned administrative assignments on a daily basis  Implemented employee's handbook  Processed documentation for employees  Conducted employees' performance reviews  Managed Employee Scheduling  Coordinated with upper level, co-worker and lower level¬†      Teamwork oriented   Processed new recruits  Processed payroll¬†  Performed background check  Managed inventory supplies¬†  Secured new wholesale food purveyor to decrease costs and increase profits            Accomplishments       Accomplishments at Pho n More Restaurant         Managed restaurant financial objectives by developing financing, establishing banking relationships  Prepared strategic and annual forecasts and budgets by analyzing variances, initiating corrective actions, and establishing financial controls‚Äã  Developed and implemented strategies to increase average meal checks ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†¬†  Created restaurant business plan by surveying restaurant demand, conferring with people in the community, identifying and evaluating competitors, preparing financial, marketing, and sales projections, analyses, and estimates ¬†‚Äã ¬†‚Äã¬†¬†¬†¬†  Controlled purchases and inventory by meeting with account manager, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, taking corrective actions‚Äã ¬†‚Äã  Contributed team effort and inspired team members motivation ‚Äã‚Äã‚Äãand provided high level of customer service and maintain a high profile in the day to day operations  ‚Äã‚ÄãHandled any complaints or contentious issues that cannot be settled directly by team members and provides a fast solution‚Äã ¬†‚Äã  Accomplished in campaign Recycle Program, divide the right trash to the right bin     ‚Äã      Accomplishments at Dr. Norman G. McKoy‚Äã‚Äã & associates     Demonstrated success in administrative employee handbook, developing team building programs and corporate policies, job descriptions and management reports‚Äã¬†¬†‚Äã  Organized office documents, patients' charts and organized office woking areas  Welcomed new employees to the organization by conducting orientation¬†  Organized employees' document pockets and maintained¬†employees's confidence and protect operation by keeping human resource information confidential  Maintained employee information by entering and updating employment and status-change data¬†  Provided payroll information by collecting time and attendance records¬†  Provided secretarial support by entering, formatting, and printing information, organizing work, answering the telephone, relaying messages, maintaining equipment and supplies‚Äã‚Äã      ‚Äã       Experience      Company Name    City  ,   State    HR Assistant   04/2014   to   02/2016       Increased productivity of the physician's office by organizing patients charts and converting them into digital files, which streamline patient maintenance  Processed pay roll through Paychex¬†which includes ensured vacation and sick time are tracked in the system, answered payroll questions and facilited resolutions to any payroll errors  Processed incoming mails and out going mails  Successfully edited the employee handbook to define job descriptions, create office policies, patient managing and proper patient reports  Wrote employee handbook covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information  Wrote Standard Operations Procedures Manual (SOPs) detailed every aspect of employee expectations  Designed and implement overall recruiting strategy  Coordinated with the office manager to recruit the right candidates, administering interviews and conducting background checks  Processed documentation and prepared reports relating to personnel activities (staffing, recruitment, training, performance evaluations etc)  Identified and reduced business expenses to increase profits by controlling the budget, compares actual results to the budget expectations          Company Name    City  ,   State    General Manager   02/2013   to   Current             Hostess and waitress   04/2010   to   11/2016       Promoted to interview and recruit new hires in order to sustain longer hours of operation, thus increased company profits  Was successful in ensuring the successful integration of new hires by implementing training and compensation structures  Ordered foods and supplies for the restaurant, checked and maintained inventory, handling daily accounting and processing payroll  Processed cost reduction thought venders and whole sale  Increased marketability of the restaurant by designing and creating a new modernized menu  Prepared and willing to step up when the restaurant is short of staff or low turn over in order to increase productivity and provide the best service  Maintained a great quality and quantity of the foods and restaurant over all  Created a Recycle Program by divided the recyclable bin and non- recyclable waste bin          Education      Bachelor of Arts  :  Humanities/English   2007     THE UNIVERSITY OF THAI CHAMBER OF COMMERCE  ,   City  ,     Thailand     Humanities/English Excelled in Language And Culture, Transportation Management, Critical Reading, Article Writing and Advanced Technical Reading. ¬† ¬† ¬† ¬†  ‚Äã         Master of Science  :  Human Resource Management   2014     STRAYER UNIVERSITY  ,   City  ,   State  ,   USA      Human Resource Management magna cum laude 3.64     Excelled in Human Resources Law, Management, Ethical, HR Information Systems (HRIS) and Strategic Management    Registered for Professional in Human Resources (aPHR) Certification     HR Designations: Registering for aPHR (Professional in Human Resources) exam    Expect to complete aPHR certification in 2017          Professional Affiliations      Enrolling in ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation, workplace safety/security and OSHA    Member of Society for Human Resource Management (SHRM)

        Skills      Human Resource Management Skills:      Employment Law  HR Policies & Procedures   Training & Development ¬† ¬†   Performance Management   Employee Relations and Mediation   Benefits Administration ¬† ¬†   Orientation & On-Boarding   Organizational Development   Staff Life cycle¬†    Computer Skills:    HRIS applications (PeopleSoft Enterprise Human Resources)   MS Office (Word, Excel, PowerPoint, Access, Outlook)   E-Mailing tools-MS Outlook, Windows Outlook, Yahoo and
Google ¬† ¬†  Networking
Skills- Job boards and Networking sites¬†    Soft Skills:    Professional communication skills and interpersonal skills ¬†  Bilingual Thai & English  Excellent adaptability in new environments ¬†  Hard working, flexible and reliable   Honest
& Polite ¬†  Shape
decision making  Excellent customer service skills  Creative     "
HR,"         HR GENERALIST       Professional Summary    9 years of experience in Human Resources, benefit administration, employees relations, recruitment and on-boarding, training and development, payroll administration (11 years' experience), customer relations (18 years' experience), and retail management (9 years' experience). I have developed workplace policies and procedures as well as implementation and training on these policies and procedures. I have developed training programs on a variety of different topics, from recruitment and on-boarding to sexual harassment. I have demonstrated skills in solving problems, leading teams and managing staff. Proficient in payroll administration policies and procedures, able to analyze, interpret and implement relevant laws and regulations. Strong work ethic, ability to forge working relationships and foster a level of trust among employees while maintaining neutrality and confidentiality within the workplace. Able to manage office workload, prepare correspondence, maintain records and coordinate events. I have excellent interpersonal and verbal communication skills, and I am able to lead change and build trust.      Core Qualifications          Benefits Administration (10+ years), Employee Relations (10+ years), Human Resources (9 years), Payroll  9 years), Training & Development (10+ years), Recruitment (5 years)  LINKS  http://beknown.com/kelly-simard https://www.linkedin.com/pub/kelly-simard/2b/523/3 Intermediate knowledge of most Microsoft office programs, Word, Outlook, Excel and Powerpoint, Prezi, Tableau.  Knowledge of various different payroll programs, Core, Core Advanced, Paychoice, Paychoice Online, Encore, and Encore Online, ADI Time, Ultipro  Other systems utilized, Hire Centric, Onboarding Hire Centric, Auto-Bene, Taleo and Successfactors.              Experience     11/2015   to   Current     HR Generalist    Company Name   Ôºç   City  ,   State      Provides Human Resources support for various locations.  Produces new hire and termination packages, processes new hires, terminations and employee changes on HRIS.  Manages plant Human Resources personnel in both Union and Non-union Environments in the US, Canada and Mexico relating to payroll, benefits and employee issues.  Acts as liaison between plant Human Resources personnel and benefit vendors for employee benefit issues.  Responsible for processing employee short term disability, FMLA, and Workers Comp.  claims.  This includes: processing weekly reports to all plants, assisting employees/plants with the filing process, monitoring claims, monitoring employee benefits while out on leave, processing long-term claims.  Responsible for the recruiting process for new hires.  Responsible for job ads/postings, candidate selection, interviewing, and processing of job offers and new hires.  Enters data to HRIS for new hires, terminations, benefits, and other employee changes, and onto benefit vendor systems as needed.  Backup or assist with processing various bi-weekly payrolls and provide guidance regarding payroll issues.  Maintains annual Random Drug Screening Program.  Performs background checks and MVR's on applicable personnel.  Administers Employee Recognition Programs.  Prepares monthly and/or quarterly Headcount and Turnover reports.  Responsible for the the annual Open Enrollment process.  Responsible for invoicing of HR related Vendors.  Performs other Human Resource Generalist duties and projects as directed by management.         09/2014   to   06/2015     HR Generalist    Company Name   Ôºç   City  ,   State      Provide day-to-day human resources support for approximately 150 employees in Massachusetts, 15 remotely in various states and 6 in Canada Answer employee questions regarding benefits and other workplace issues Coordinate full cycle of Recruiting process including: responds to employment inquires, coordinates postings and advertising of positions, screens resumes, conducts phone screens schedules and coordinates interviews, checks references, makes offers and assists in the on-boarding of new employees.  Run weekly and semi-monthly payrolls Design and conduct company training programs including HR related systems, Leadership Development and Manager training.  Monitors and reports effectiveness on employees during orientation period and for career development.  Administer and track all leave programs for company including FMLA, STD and LTD.  Help develop and administer Company personnel policies Work with management on a variety of issues concerning employee separations, disciplinary actions, and other organizational transactions Administer employee benefit programs and manage annual open enrollment process Prepare annual Affirmative Action plan and ensure compliance with OFCCP federal contractor obligations.         03/2012   to   09/2014     Client Care Payroll Specialist    Company Name   Ôºç   City  ,   State      Provide a range of customer services to client and staff to support payroll reporting.  Respond to client requests and provide information pertaining to HR policies and procedures, additional products and services, taxation and payroll inquiries.  Resolve conflicts and problems promptly and courteously with tact and respect.  Provide guidance on time and leave record maintenance, applying relevant rules, regulations and instructions.  Support report preparation, audits, training and information distribution.  A key member of the Employee engagement committee, which creates and executes various events to keep employee morale up.  Creator, writer and distributor of the office monthly newsletter.  Good understanding of welfare plan provisions - ERISA, COBRA, FMLA, ADA, Section 125, and Worker's Compensation plans.  For clients utilizing our Benefits packages, provided benefit administration also provided Benefit training on an annual basis.         07/2011   to   03/2012     Office Manager, Marketing Assistant and Customer Relations Administrator    Company Name   Ôºç   City  ,   State      Assisted in development of marketing materials from product brochures to website information for this startup company.  Handled all incoming inquiries and orders via our customer service division.  Created the Customer Service Surveys and tracking system.  Managed budgeting for the Marketing, Operations and Customer Service departments also managed invoicing, accounts receivable and accounts payable.  Developed the tracking system for credits and debits within the individual departmental budgets.  Answered all incoming calls for the company and assisted in the direction and visit preparation for guests.  Oversaw day to day activities for office and ordered office supplies, as well as tracking of inventory.         03/2008   to   07/2011     Customer Support Representative    Company Name   Ôºç   City  ,   State      Performed wide range of administrative and support duties to support efficient call center operations.  Head of the departmental activity committee.         08/2004   to   10/2007     Senior Payroll Support Specialist    Company Name   Ôºç   City  ,   State      Developed and administered payroll trainings on various topics from fringe benefits to year end help.  Assisted with the training and development of new employees.  Created and filed Amended Tax Returns.  Maintained client confidentiality and assisted clients in maintaining personnel records.  Trained employees and clientele on in depth rules and regulations of payroll administration.  Built customer rapport and trust through professional and courteous communications.  Became first line of contact for employees and clientele with payroll questions and/or problems.  Managed a client list of over 300 clients while training to become a Senior Payroll specialist.  Good understanding of welfare plan provisions - ERISA, COBRA, FMLA, ADA, Section 125, and Worker's Compensation plans.  For clients utilizing our Benefits packages, provided benefit administration also provided Benefit training on an annual basis.          Education     May 2015     Masters of Science  :   Human Resources Management    New England College of Business and Finance          Human Resources Management       June 2012     Bachelor's  :   Business Administration    New England College of Business and Finance          Business Administration        Skills    accounts payable, accounts receivable, ADA, administrative and support, ads, advertising, Backup, Benefits, Benefits Administration, brochures, budgeting, budgets, bi, call center, com, clientele, client, clients, customer services, Customer Service, direction, Employee Relations, filing, HRIS, http, Human Resource, Human Resources, HR, inventory, invoicing, Leadership Skills, Leadership Development, Marketing, marketing materials, Excel, Microsoft office programs, office, Outlook, Powerpoint, Word, Monitors, newsletter, organizational, Payroll, personnel, policies, processes, rapport, Recruiting, Recruitment, reporting, supervisory, Surveys, Tableau, Tax Returns, phone, training programs, website, writer        Additional Information      Authorized to work in the US for any employer     "
HR,"         HR REPRESENTATIVE       Summary    A motivated business partner who communicates and collaborates effectively with all levels of personnel by relying on outstanding interpersonal and customer service skills, excellent sense of urgency and time management skills and taking pride in delivering high quality work.      Highlights            provide a high level of service to both internal and external clients and candidates   possess excellent communication skills  an organizational guru communication skills,   have the ability to shift gears at a moment's notice and enjoy the challenges of helping to build a great organization of talented individuals.      Ability to multi-task and work in a extremely fast paced environment.   Superb Customer/Client service focus with a demonstrated desire to exceed expectations.   Ability to handle confidential information and escalate issues when appropriate.   Ability to interface with all levels of the organization, with external candidates and build relationships.   Proved ability to serve as a team player with the agility to jump in whenever needed.    Flexible, able to change direction quickly.   Excellent oral and written communication skills, an ability to multitask, strong attention to detail and be able to work autonomously.   A track record of demonstrating strong work ethic, integrity and personal accountability.  Organized with strong time management and problem solving skills, intense attention to detail and accuracy, ability to prioritize.   Human resources audits  Maintains confidentiality  People-oriented  Organized  Exceptional communicator  New employee orientations           Experience      HR Representative   ,   11/2008   Ôºç   02/2016    Company Name   Ôºç   City  ,   State       Managed communication regarding employee orientation and open enrollment for benefits.     Designed new employee packages and sent them via mail and e-mail.       Drafted department-specific employee announcements.        Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.   Provided administrative HR support to 1200+ employees at all levels, including executive leadership and           C&W Railway, in a manufacturing environment   Employee Relations- effectively handled questions, interpreted and administered Collective Bargaining  Agreements and policies, and resolved benefits and payroll related problems   Talent Acquisition- Collaborated with hiring managers to recruit qualified employees and made hiring  recommendations.  Took initiative to work with crafted maintenance personnel in order to successfully           source qualified candidates for these hard to fill positions.  Onboarding & Orientation- Managed the recruiting and on-boarding process of all hourly employees.  Conducted and coordinated new employee orientations at all levels to help facilitate organizational  objectives.  On-boarded 731 hires in 5 years including 3 entire Production crews of 10-15 people each,  within 8 weeks Applicant Tracking Systems (ATS) - Customized and implemented an ATS for all North American        	  plants within the organization   Managed the Employee Referral Program and created and implemented the HR Outreach Program   an integral partner in managing recruiting activities and building candidate relationships; often providing candidates with their first impression of SAFEbuilt and is responsible for helping creating a unique and positive first impression for potential employees as well as provide an outstanding candidate experience for each and every candidate  Scheduling interviews, phone screens, candidate testing, working directly with candidates, recruiters and hiring managers, in some cases arranging travel for visiting candidates.  Arrange and coordinate schedule changes as they occur throughout interview process.  Coordinate interviews for out of state offices ensuring a positive candidate experience.  Provide follow-up correspondence to candidates on recruitment status via phone and email.  Greet candidates upon arrival for interviews when appropriate, assist them throughout the entire process ensuring a positive experience  Updating candidate records and job postings in recruiting systems and confirming new hires. Coordinating the post-interview debrief meetings and providing debrief materials.  Creating and extending offer letters. Conducting reference and background checks prior to the onboarding of a candidate.    Identifying opportunities for improving candidate experience and scheduling efficiency.  Tracking recruiting activities and providing candidate status in a weekly report.  Assisting in the coordination of other recruiting activities as needed including attending recruiting events and career fairs  ‚Äã             Clerk Typist  ,   08/2008   Ôºç   11/2008    Company Name   Ôºç   City  ,   State      Prepared correspondence and completed data entry for public records and departmental reporting.  Responsible for registering sex offenders.  Maintained confidentiality in all aspects of job duties.          Sr. Merchandise Assistant, Replenishment Leader, Office Associate  ,   02/2002   Ôºç   08/2008      Managed women's soft lines departments and Replenishment Team in a $3M dollar big box store   Enforced sound merchandising and loss control strategies   Excelled in building, motivating, coaching, and training hourly teams   Responsible for cash handling procedures and daily opening/closing procedures   Resolved internal and external customer problems and made smart decisions that drove sales, profits, and   world class customer service   Responsible for reconciling timecards, employee development, performance reviews, and maintaining         confidentiality            08/1998   Ôºç   02/2000    Company Name   Ôºç   City  ,   State            Education        Colorado State University   Ôºç   City  ,   State      Bachelor of Science    Apparel and Merchandising    Apparel and Merchandising        Human Resources Certificate
  Mountain States Employers Council              Skills    administrative, administrative support, benefits, C, cash handling, closing, coaching, com, Interpersonal Skills, Council, customer service, Customer Service Skills, data entry, Decision Making, Employee Relations, hiring, HRIS, Human Resources, HR, Interpretation, Labor Relations, leadership, merchandising, Lisa, negotiations, organizational, payroll, performance reviews, personnel, policies, Problem Resolution, reconciling, recruiting, reporting, sales, sound, employee development   "
HR,"         HR SPECIALIST       Summary    Results-driven professional with comprehensive experience in human resources, customer service, and financial services; strengths include problem-solving, strategic thinking and creativity; known as a self-motivated individual with the ability to work well with others in fast-paced environments with outstanding communication skills.      Highlights          Recruiting  Employee relations  Personnel records maintenance       New hire orientation  Exceptional interpersonal skills  Workday proficient            Accomplishments     dlodldl       Experience      HR SPECIALIST     Jul 2013   to   Current      Company Name   Ôºç   City  ,   State     Support the HR Operations Service Delivery model by serving as a primary contact for escalated issues related to Human Resource Services (e.g., employee benefits, recruiting, on-boarding, relocation, leaves of absence, workforce administration, etc).  Actively listen, interpret and articulate the needs of the customer (employees, Human Resources team members and management) to ensure timely research and resolution of escalated issues.  Monitor and maintain case management / ticketing queues to ensure cases are assigned and resolved within stated service levels, as well as to ensure accurate documentation of case status and issue resolution.  Seek guidance on more complex issues from senior team members and/or internal/external partners as needed, as well as follow established approval processes for all issues requiring resolution outside the standard.  Provide support to Sr.  HR Analysts, HR Analysts and management with special projects as required.  Work with human resources support center to monitor and maintain the highest level of quality service and employee satisfaction.  Handle sensitive employee data with the utmost of discretion.  Preparation and review of specific reports, as well as coordinate and assist in the uploading of mass data changes as needed.  Maintain library of process documents (SOPs, Job Aids, etc.) to ensure accuracy, efficiency and version control.  Partner with service delivery team members to review and recommend process improvements and enhancements.  Maintain employee records through imaging and indexing documents appropriately.  Assist with invoice reconciliation and processing, document preparation review and other similar administrative duties as assigned.         STAFFING SPECIALIST     Jun 2008   to   Jun 2013      Company Name   Ôºç   City  ,   State     On-site point of contact for Co-op/Intern program Completed applicant tracking in Hire systems Responsible for on-boarding of co-ops/interns-payroll/creation of Identity Manager accounts/badging Facilitated New Hire Orientation Processed various workflow forms as needed Interfaced with co-op/interns, managers and contractors when appropriate Conducted exit interviews with co-ops; terminate them from the system Other duties as assigned.  Conducted new employee orientation to foster positive attitude toward organizational objectives.         STAFFING COORDINATOR     Aug 2007   to   Apr 2008      Company Name   Ôºç   City  ,   State     Responded to associate benefit questions; researched and resolved Assisted with coordinating and conducting HR-related training and other workshops Maintained current knowledge of HR practices, laws, and regulations Addressed/escalated customer issues and concerns-payroll/benefits/badging Assisted Staffing Specialists with Benefit refunds, Workers Compensation, Jury Duty, STD/LTD form preparation Interfaced with candidates, managers and associates when appropriate Produced daily staffing team reports Facilitated New Employee Orientation Conducted phone-screens over the phone with applicants Conducted interviews with applicants Special projects as assigned.         RECRUITING COORDINATOR     Sep 2004   to   Aug 2007      Company Name   Ôºç   City  ,   State     Conducted phone interviews with applicants.  Developed and enhanced effective relationships with colleges and universities, job fair groups, business associations, advertising and recruitment agencies, and other key resources for sourcing candidates to fill internal positions.  Teamed with business line managers to identify, recommend, and interview the most qualified candidates.  Functioned as a liaison between assigned business line(s) and human resources to capitalize on company-wide recruitment initiatives, events, opportunities, and practices.  Represented U.S.  Bancorp in the community; proactively sought opportunities to source candidates.  Performed many duties involving employee communications, such as pre-employment screening, responded to routine questions regarding human resources' policies and procedures, identified potential issues, etc.  Maintained and distributed current employee information.  Answered questions from employees regarding personnel issues.  Instructed and assisted employees in the completion of forms.  Delivered New Employee Orientation training.  Recruited and interviewed 25 applicants per week  Conducted new employee orientation to foster positive attitude toward organizational objectives..         CUSTOMER SERVICE REPRESENTATIVE     Feb 2001   to   Apr 2004      Company Name   Ôºç   City  ,   State     Answered inbound calls for 401(k) customers.  Placed outbound calls as a follow-up to customer concerns pertaining to their 401(k) plans.  Processed numerous transactions on 401(k) customers' accounts, i.e.  loans, withdrawals, exchanges.  Investigated pending issues on 401(k) customers' accounts, i.e.  address changes, changes in employment status.         TRUSTEE BOARD MEMBER     Sep 2014   to   Dec 2015      Company Name   Ôºç   City  ,   State     Appointed by the church's pastor to the board to assist with making decisions for the church.  Served as financial secretary, processing payroll checks for those on church payroll.  Assisted with analyzing and amending the church's budget as necessary.  Conducted quarterly business meetings with other board members providing financial update of the church to the members.         Education      Masters  ,   Public Administration   May 2006     Northern Kentucky University   Ôºç   City  ,   State     Public Administration       Bachelor of Arts  ,   English Writing   May 2002     Northern Kentucky University   Ôºç   City  ,   State     English Writing       Affiliations     doldldld       Skills     articulate, benefits, case management, employee communications, Human Resources,  payroll, processing payroll, personnel, policies, processes, quality, recruiting, research, Staffing, phone, workflow    "
HR,"         HR MANAGER             Highlights          SENIOR HUMAN RESOURCES STRATEGIST / RECRUITMENT MANAGER  Talent Management | Strategic Recruitment Planning  Organizational Development  Top-performing Human Resources Professional with 10+ years of experience providing innovative and results-driven leadership within small and large organizations. Proven ability to effectively communicate with staff on all corporate levels, create and inspire positive relationships, and build solid teams of professional employees.  Expert in designing effective recruiting strategies targeting top-quality talent, performing contract negotiations, and creating initiatives improving employee satisfaction and retention. Characterized as a compassionate manager, strategic leader, and executive recruiter.  Value Offered  Workforce Planning  Team Building & Facilitation  Project Management  Vendor Relations  FMLA  Employee Retention  Performance Appraisal  Behavioral Interviewing  Performance Improvement  Employment Branding  Recruitment  Training & Development              Accomplishments      PHR - Professional in Human Resource Management Society of Human Resource Managers (SHRM) Publications: AT&T and TempHelp Build, Buy or Barrow for Success - AT&T's Wisconsin Manual for Sales and IT; Hiring Protocols (AT&T) - Strategies for Identification, Selection and Retention; Impact Recruiting - How Question Design Makes the Difference Instructor - UWM - School of Continuing Education & Certification Course:   Attract/Retain&Sucseed - Designing recruitment strategies to align with business objectives.        Experience      HR Manager    March 2013   to   Current     Company Name          Overvie.  Corporate HR Manager for project management & consultancy firm - offering advisory services to the life science, biotechnology & medical device industries.  I provide strategic direction and design in all areas affecting talent acquisition, onboarding, performance management & instructional training design.  My primary responsibilities involve aligning talent acquisition strategies with our practice concentrations and subject matter needs.  I focus on recruitment (search, interview, offer contracting) retention (employee relations, Associate satisfaction), performance management (analytics, evaluation design, job descriptions (work design) and training/development.  I am a member of our Leadership Team, serving in the capacity of Director - Talent Assimilation.  I also focus extensively on succession planning - training our leaders in tactical, operational, human capital & organization change management strategies.          Manager - HR Corporate Recruiter and HR consultant    January 2006   to   March 2013     Company Name          for company division specializing in state-of-the-art recruiting design, HR administration and change management initiatives for large public company.  Coordinated full-cycle recruiting and retention strategies for management positions at corporate headquarters and nationwide facilities.  Partnered with hiring managers to provide insight and direction regarding interview and selection processes.  Developed corporate recruiting policies, joined Corporate HR Team to assist with interview, job fair, and training projects, and report weekly metrics to senior management.  Spearheaded implementation of company's first applicant tracking system (Region) Redesign interview techniques - question design, skill evaluation and situational analysis study Reduced total turnover rate by 20%.  Decreased turnover by 35% for Chicago region.  Created vendor management system and clear contract negotiation process.  Lead Selection Advisor - Determined traits, experience, and attributes necessary for specialized positions to recruit and hire top-talent.  Improved paper communication process by implementing E-Fax System.  Reduced unethical and inappropriate behavior, avoiding further turnover.  Design Recruitment protocols - initial, question design and follow-up.          Sr. HR Generalist/Lead Recruiting Manager    January 1998   to   January 2006     Company Name   Ôºç   City  ,   State      Provided human resources and recruitment & HR Generalist support for growing placement firm consisting of approximately 38 (FT) and 514 (PT/Temporary) employees.  Oversaw marketing of HR opportunities and recruitment of qualified candidates.  Conducted research and was lead recruitment design and implementation manager.  Additionally, I had responsibility to ensure contract compliance and monitor all service level metrics.  Designed new databases and internet searches modalities to find passive and active candidates.  Promoted from HR Generalist to HR Recruiting Manager based on strong performance in process improvement, recruitment initiatives, and performance management.  Administered full-cycle recruiting and retention processes for largest branch consisting of 1,500 employees.  Managed EEOC, FSLA, ADA, FMLA, employee relations, workman's compensation, benefits administration, and payroll.  Coordinated new hire orientations, facilitated trainings, and advised managers on performance management, employee evaluations, compensation, promotions, and terminations.          Employee Relations Generalist    January 1992   to   January 1998     Company Name   Ôºç     State      Managed HR operations and generalist duties across the nation for institute consisting of 1,700 employees and 30 facilities.  Oversaw employee relations, FMLAs, EEOC, ADA, FSLA, benefits, and payroll.  Directed hiring managers on company policies, procedures, performance management, and terminations.  Monitor recruitment ""fill-rates"" for Illinois Reduced unethical and inappropriate behavior, avoiding further turnover.  Key contributor in Applicant Tracking System.  Created company policy guide for supervisors and senior management.  Developed and implemented employee wellness and referral bonus programs.  Managed annual budget of $2M.          Education      MS   :   Human Resources      Marquette University   Ôºç   City  ,   State      GPA:   Cum Laude    Cum Laude Human Resources        JD        The John Marshall Law School                  BA                Bachelor of Arts        Marquette University   Ôºç   City  ,   State                Skills    ADA, art, benefits, benefits administration, biotechnology, Branding, budget, change management, contract negotiations, contract negotiation, databases, designing, direction, employee relations, senior management, Fax, focus, hiring, Human Resources, HR, Team Building, Leadership, Director, marketing, Organizational Development, payroll, Performance Appraisal, performance management, policies, processes, process improvement, Project Management, protocols, quality, RECRUITMENT, Recruiting, recruiter, research, Strategic, STRATEGIST, training design, vendor management, Vendor Relations   "
HR,"         SENIOR HR             Highlights        Safety ManagementEmployee EngagementHR GeneralistTraining & DevelopmentOrganizationRecruiting & Succession Planning            Accomplishments      Experienced in union and non union manufacturing, sales & headquarter environments.  Established North American region safety operations network across US & Canada, 7 manufacturing sites and 4separate business units, this model has been used in other functional areas.        Experience      Senior HR    January 2007   to   October 2010     Company Name   Ôºç   City  ,   State      Industrial Development DirectorNovember 2015 to CurrentDanone - Minster, OHDevelopment of consistent technical training to assure skill attainment across the 7 manufacturing sites in the region.  Environmental, Health & Safety DirectorOctober 2010 to October 2015Dannon - Minster, OHEstablished and led regional safety and health network for 4 Dannon US sites.  Expanded responsibilities to include allsafety auditing across 7 dairy Danone sites, waters division and baby nutrition divisions in the US.  Attained One Team Award for the region attaining no lost time incidents during a time of growth.Expanded skill set to become an internal ISO 22000 quality auditor and a ISO 14001 Environmental auditor.Assured EHS transition for 2 newly acquired businesses.Lead on bio-vigilance, food and site security.  Led site of 400 employees and 200 contractors in HR, training and safety functions during a time of high growth andextensive change.  Key contributor for negotiation team first union contract with BCTGM resulting in millions of dollars of savings inbenefit costs over the term of the 5 year contract.  Implemented behavior based safety methods to reduce lost time from 12 to zero resulting in a 3 year record of nolost time incidents.Transitioned and reduced 24 shift configurations to 4 by implementing 12 hour 24/7 shift organization.Succession plan recruiter lead to assure bench strength in industrial manager and supervisor roles.             January 2002   to   April 2007     Company Name          A Bayer Material Science Company - Sheffield, MALed HR/Training functions for 5 New England States.  Closed one facility including outplacement of personnel.Team member for carve in team to align another site into a wholly owned subsidiary of Bayer.Transitioned 24/5 operations to a 24/7 schedule after successfully defeating union organizing campaign.Led cross-functional training team to attain $141,000 Massachusetts workforce development training grant.Assured completion of training of new employees and cross training of personnel from hourly to executive level.  Implemented crisis management process, including negotiating local employee assistance vendor incoordination with national contract.Oversaw recruiting activities to identify top talent using consistent, high impact recruiting and compensationmethods.Contributed to the Job Safety Behavior Observation process (JSBO) by conducting ongoing health, safety andISO audits.  Reason left - trailing spouse.             January 2000   to   February 2002     Company Name          Angola, INServed as process owner for operations of human resources functions, operations quality organization, as well asliaison to division and corporate information systems and finance functions.  Facilitated staff role identification and structure to provide support to customer-centric organization.Led order fulfillment team.  Reduced errors by 83% using structured problem solving approach.Implemented performance management process.  Reason left - plant closure Human Resource ManagerJuly 1996 to December 1999Ingersoll-Rand ARO Fluid Products Division - Angola, INManaged human resource functions, including safety, training and development, workers' compensation, organizational effectiveness, staffing, payroll and labor negotiations.  Served as chief spokesperson in UAW contract negotiations team integrating cell based and skill based paylanguage.Communicated and implemented policies and procedures, including Americans with Disabilities (ADA) andFamily Medical Leave Act (FMLA).Contributed to Kaizen, suggestions, business strategy planning, and safety teams as well as quality advantagetraining, quality of leadership, and money stream training.Reduced absenteeism from 4% to 1.5%.Implemented case management and return to work programs, reducing average lost days from 273 to zero.Reduced workers' compensation costs by 62%.Closed 114 grievances without arbitration in 3 years.  Human Resource ManagerFebruary 1989 to March 1996Hendrickson Truck Suspension - Kendallville, INOversaw human resource functions for multiplant operations.  Functions include safety, training and development,workers' compensations, organization effectiveness, staffing and labor negotiations.  Managed 3 direct reports Implemented first HRIS - ABRAAttained 3 promotions and received the Hendrickson President's Award.  Reason left - reorganization.          Education      Bachelor of Science   :   Personnel  ,   1988    Purdue University   Ôºç   City  ,   State  ,   USA    Personnel        Associate of Science   :   Supervision  ,   1987    Purdue University   Ôºç   City  ,   State  ,   USA    Supervision        Associate of Science   :   Plant and Soil Science  ,   1985    State University of New York - Cobleskill   Ôºç     State  ,   USA    Plant and Soil Science        Skills    ADA, approach, arbitration, auditing, business strategy, case management, contract negotiations, crisis management, finance, functional, HRIS, Human Resource, human resources, HR, information systems, ISO, leadership, Material Science, money, negotiating, negotiation, negotiations, network, organizing, organizational, payroll, performance management, personnel, policies, problem solving, quality, recruiting, recruiter, Safety, staffing, structured, supervisor, technical training     "
HR,"         HR GENERALIST       Professional Summary    Dependable and responsible Human Resources Generalist with over fourteen years experience in a fast-paced
environment. Solid team player with great positive attitude and exceptional people skills. Experience in many areas of HR
including benefits, compensation, employee relations, recruiting, payroll and processing of new hires and terminations.
Strong customer service and detail oriented.      Core Qualifications          Conflict resolution & creative problem solver	Able to adapt and implement change  Excellent communication skills		Quick learner  Strong Word, Excel, PowerPoint			Training and development  Accomplishments ADP, Benefits, coaching, excellent communication, conflict resolution, consultation, customer satisfaction, employee  relations, interpretation of policies, leadership, Excel, PowerPoint, Word, Payroll, People Soft, performance reviews,  performance management, personnel files, implementing policies & procedures,recruiting              Experience     02/2013   to   06/2015     Hr Generalist    Company Name   Ôºç   City  ,   State      Process Improvement Implemented new Bio-metric clock and  attendance policy for hourly employees Advised managers and implemented a discipline action policy Created and monitored new vacation calendar Coordinated employee engagement activities to create positive enviroment Protective Services Applied safety procedures and policies as outlined in Department Safety Manual Provided HR related support and advice to management and staff on a range of HR functions including talent acquisition and retention, employee relations, performance and compensation planning, learning & development, and effective leadership practices Managed employee relations investigations resulting from complaints and recommending resolutions Implemented and enforced human resources policies and procedures and ensure managers are consistent applying all policies and procedures Managed the merit increases and performance reviews and made recommendations Assisted benefits management including open enrollment training, conduct new hire orientations and assist employees with resolving issues Managed the Reduction in Force process including outplacement Managed recruiting process including prepare offer letters and all pre-employment background and drug tests Using ADP processed weekly payroll, review all time cards for accuracy and ran reports Worked closely the Payroll & Benefits teams to resolve and escalate any associate issues Processed all employee actions: new hires, terminations, status changes, title & salary changes using People Soft Managed & processed leaves of absence including FMLA, Worker's Compensation according to policy and federal/state regulations Managed Temporary Associates working with staff agencies to ensure proper staffing needs Maintained employees personnel files including I9 forms Explained human resources policies and procedures to all employees Conducted exit interviews for all employees Worked closely with managers to facilitate year-end talent reviews and performance reviews Coordinated Employee Assistance Programs seminars and events Assessed employee performance and issued disciplinary notices Ran queries and reports through the ADP and People soft system FX and Latin America Trading.         01/2008   to   06/2011     Company Name   Ôºç   City  ,   State      Provide consultation, guidance, and coaching to managers in areas such as employee relations and conflict resolution Manage visa and relocation process for employees Assist in the managing the Voice of the Employee Survey Assist in managing the talent planning and performance reviews Assist delivering and documenting performance management process Partner closely with compensation, benefits, legal and compliance to resolve any issues Ensured consistent interpretation and application of employment policy and practices Responsible for handling employees inquiries, accurately providing information to ensure resolution of any complaints and customer satisfaction Answered managers and employees inquiries by providing knowledge of benefits and policies Processed all new hires, transfers, leave of absences and terminations Managed leave of absence to include Short Term Disabilities and Family Medical Leaves Identified and resolved employee payroll and benefit issues Managed the on-boarding process of new hires including employee files and I9 verifications Worked with managers and recruiters to fill open positions Produced monthly headcount report, processed year-end bonuses and salary actions Worked with legal to process visas for all relocating employees and their family Ensured superior employee experience by addressing employees concerns, demonstrating empathy and resolving problems on the spot Assisted employees in person and via telephone.         04/2000   to   01/2008     HR REPRESENTATIVE    Company Name   Ôºç   City  ,   State      Answered employees questions regarding benefits and HR Policies.  Investigated and resolved employees inquiries and complaints in a timely manner.  Processed all new hires, transfers, Leave of Absences and terminations.  Produced monthly headcount report and processed all merit increases and bonuses.         01/1997   to   01/2000     HUMAN RESOURCES ASSISTANT/PAYROLL COORDINATOR    Company Name   Ôºç   City  ,   State      Provided general administrative support to HR Director, Generalist and Staffing team of five.  Delivered new hire orientation of benefits and payroll procedures for all new hires.  Processed all payroll functions such as new hires, terminations, Leave of Absences.          Education     2003     Associate of Arts  :   Sociology Business Management    HUNTER COLLEGE   Ôºç   City  ,   State      Sociology Business Management            BOROUGH OF MANHATTAN COMMUNITY COLLEGE   Ôºç   City  ,   State                Languages    Able to read, speak and write Spanish      Skills    administrative support, ADP, Benefits, coaching, Excellent communication, conflict resolution, conflict
resolution, consultation, creative problem solver, customer satisfaction, employee relations, employee
relations, forms, human resources, HR, interpretation, Latin, leadership, legal, legal and compliance, letters, Director, managing, Excel, PowerPoint, Word, Payroll, People Soft, People
Soft, performance reviews, performance management, personnel, Policies, Process Improvement, Quick learner, read, recruiting, Safety, seminars, Spanish, Staffing, telephone, year-end   "
HR,"         HR CONSULTANT           Summary     Certified Human Resources Professional with 15 years background in full range of HR functions with extensive experience in employee management, hiring, training  State and Federal compliance and the ability to incorporate HR practices to achieve business results.        Highlights          Training and development  Recruiting  Exceptional interpersonal skills  Manager coaching and training      Performance management   Employment law compliance  Employee relations            Accomplishments      Established HR infrastructure as companies transitioned from small to mid-size.  Trained HR staff in proper creation and retention of HR documentation  Instituted Performance Management process with supporting training and follow-up.  Supported Company through change management during and after acquisition.  Implemented process for leave management incorporating the complex interaction of FMLA, CFRA, ADAAA and PDL.         Experience      HR Consultant    July 2014   to   December 2014     Company Name   Ôºç   City  ,   State     Partnered with legal department of multi-state client (40,000+ employees) to establish ADAAA and other workplace compliance. Identified and updated a backlog of LOA and accommodation issues.         Human Resource Specialist    August 2008   to   June 2014     Company Name   Ôºç   City  ,   State      Human resources advisor to a diverse group of clients from various industries, delivering customized HR service solutions that positively impact client business and ensure compliance with State and Federal laws.   Reviewed federal and state laws to confirm and enforce company compliance.Designed the employee performance evaluation process and merit program.Created and implemented the exit and interview program process.Advised top management on appropriate employee corrective actions.Created and modified job descriptions within all departments.Worked with senior-level management to create fair and consistent HR policies and procedures.Worked with HR advisors and HR representatives on establishing consistent hiring practices.Created and managed more than [Number] confidential personnel records.Guided clients on how to conduct background checks and verify references.Developed more than [Number] employee handbooks, including design and layout.Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.Conducted an average of [Number] employee exit interviews per year.Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.Guided the startup and management of all HR operations, systems and programs for a new location within the company.Led a weekly open enrollment question and answer session with employees on benefit program updates.Supported [Number] employees at all levels, including executive leadership.Recruited and interviewed [Number] applicants per [Time period].Increased the employee base by [Number]% to meet changing staffing needs.Implemented an innovative employee incentive program, which resulted in a [Number]% increase in staff productivity.Directed [Initiative] to maximize [Positive outcome].Answered employee questions regarding [Topic] and [Topic] and resolved any issues.Advised managers on organizational policy matters and recommend needed changes.Conducted new employee orientation to foster positive attitude toward organizational objectives.Directed personnel, training and labor relations activities.Identified staff vacancies and recruited, interviewed and selected applicants.Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.   Worked directly with small business owners and start-up companies to build, redefine and update HR department to support organization's strategic goals and objectives. Provided liability management training to supervisors and managers. Created and implemented interview and selection, performance management, succession planning processes. Utilized HR Metrics to support creative solutions for Human Capital Management.  Provide guidance on compliance as well as design programs to attract, retain and grow staff.  Manage ER matters to provide conflict resolution and mitigate liability.          Human Resource Generalist    April 2007   to   April 2008     Company Name   Ôºç   City  ,   State      Partnered with managers to interpret and implement company policy, providing insight and guidance on employment law in order to maintain consistency and compliance. Provided coaching and counsel in the areas of employee relations, performance management and corrective actions. Acted as liaison between managers, employees and centralized HR functions during implementation of organizational process changes. Identified issues and proposed changes that challenge the status quo to align growth with corporate goals. Considered SME (subject matter expert) for Leaves of Absences, Workers Compensation and I-9 compliance. ""Go-to"" person for HR staff.  Created and implemented processes for rectification of compliance issues.  Worked closely with corporate benefits in order to implement new leave process.  Developed materials to guide employees through newly implemented processes.          Human Resources Coordinator    January 2003   to   January 2007     Company Name   Ôºç   City  ,   State      Partnered with managers and supervisors in order to provide HR support for 3 sites in Southern California, with over 600 employees. Managed all LOA including FMLA, CFRA and PDL to ensure compliance with State and Federal regulations and company policies. Provide coaching and counseling in the areas of compliance, employee relations, disciplinary actions and review process.  Worked closely with the VP and legal department to respond to EDD, FEHA and company hotline complaints. Successfully avoided litigation by consistent practice and clear documentation.  Conducted investigations, documented and determined appropriate resolution.  Proactively determined training needs and created programs to develop workforce for anticipated technology, reducing staff turnover, increasing productivity and quality.  Developed screening matrix for government funded training program resulting in 100% successful completion and overall improvement in workforce.  Supported Distribution center with all HR related needs during automation, including change management and department restructure and compensation structure.  Working member of implementation team for Oracle HR.  Provided staffing and recruiting support for positions ranging from hourly to technical specialties.  Conducted market analysis using compensation surveys to ensure equity for employees.  Calculated quarterly and annual bonuses per multiple national and international programs.  Maintained training record to comply with ISO9001 audits.  Resolved employee issues with payroll and Benefits.  Conducted New Hire orientation, Sexual Harassment Prevention and other training as required.  Administered review process for non-exempt and exempt employees.  Evaluated, selected and built relations with vendors resulting in 50% reduced cost and better service. Provided support for HR department and coordinate all on-site and off-site events. Interacted with workers' compensation and medical facilities to facilitate claims resolution. Maintained FMLA and WC documents and logs. Worked closely with VP of HR on matters ranging from creation of new awards program to facility closures. Compiled and filed OSHA and AQMD reports per requirements.          Administrative Assistant    January 2000   to   January 2001     Company Name   Ôºç   City  ,   State    Provided general support for the HR department and director of HR. Responsible for all company events, recreation programs, answering general benefits inquiries and ensuring completion of all paperwork.        Education      B.S.   :   Pharmacology      University of Dundee           B.S., Pharmacology, University of Dundee, Scotland          Certifications      PHR , GPHR   SHRM-SCP - Senior Certified Professional       Professional Affiliations    Society of Human Resources Managers (SHRM) and PIHRA      Skills         "
HR,"         HR ASSOCIATE       Summary     Innovative and artistic professional with 6 years in the fashion industry, and an Energetic Recruiter who is self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills.       Highlights          Trend and emerging brand awareness  Detail-oriented  Apparel styling techniques  Superior communication skills  Strong creative design skills  Self-motivated professional  Superb attention to detail      Hiring and retention  Training and development  Recruiting  Employee relations  Personnel records maintenance  New hire orientation  Exceptional interpersonal skills            Experience      HR Associate     Jan 2015   to   Current      Company Name   Ôºç   City  ,   State     Recruit and interview at least 10 applicants per week.  Answer employee questions regarding benefits and company protocol as well as resolving any issues.  Conduct new employee orientation to foster positive attitude toward organizational objectives.  Direct personnel, training, and labor relations activities.  Identify staff vacancies and recruit, interview, and select applicants.  Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.         Cashier Captain     Feb 2014   to   Sep 2014      Company Name   Ôºç   City  ,   State     Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.  Operated a cash register to process cash, check and credit card transactions.  Administered all point of sale opening and closing procedures.  Offered exceptional customer service to differentiate and promote the company brand.  Offered direction and gave constructive feedback to motivate team members.         Sales Associate     Nov 2013   to   Feb 2014      Company Name   Ôºç   City  ,   State     Explained information about the quality, value and style of products to Influence customer buying decisions.  Guided customers in choosing items that reflected personal style and shape.  Recommended merchandise based on customer needs.         Cashier, Shipment Associate     Nov 2010   to   Jan 2014      Company Name   Ôºç   City  ,   State     Computed sales prices, total purchases and processed payments.  Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.  Operated a cash register to process cash, check and credit card transactions.  Replenished floor stock and processed shipments to ensure product availability for customers.         Administrative Assistant     Aug 2011   to   Dec 2012      Company Name   Ôºç   City  ,   State     Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Designed electronic file systems and maintained electronic and paper files.  Maintained the front desk and reception area in a neat and organized fashion.  Dispersed incoming mail to correct recipients throughout the office.  Organized files, developed spreadsheets, faxed reports and scanned documents.  Made copies, sent faxes and handled all incoming and outgoing correspondence.         1st and 2nd Grade Sunday School Teacher     Oct 2009   to   May 2010      Company Name   Ôºç   City  ,   State     Planned lessons and created classroom materials to instruct students about Judaism.  Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students.  Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.         Education      Bachelor of Arts  ,   Culture and Media Studies    2015     Eugene Lang College The New School for Liberal Arts   Ôºç   City  ,   State      GPA:   GPA: 3.87 Dean's List (2011 - 2015) - awarded for maintaining a 3.5 GPA or higher per academic year
Dean's Scholarship (2011 - 2015) - awarded for academic excellence
Lang College Scholarship (2011 - 2015) - awarded as incoming student for leadership potential then continued for maintaining satisfactory academic performance    Minor in Psychology  3.87 GPA  Dean's List (2011 - 2015) - awarded for maintaining a 3.5 GPA or higher per academic year   Dean's Scholarship (2011 - 2015) - awarded for academic excellence  Lang College Scholarship (2011 - 2015) - awarded as incoming student for leadership potential then continued for maintaining satisfactory academic performance        University of Massachusetts Amherst   Ôºç   City  ,   State      GPA:   Dean's List    4.0 GPA  Dean's List        Affiliations     UMass Amherst Hillel | Aug 2009 - May 2010   New School Jewish Student Union | Aug 2011 - Present  Volunteer for City Seniors Social Club at the YMCA | Feb 2012 - Mar 2012       Notable Achievements      Old Navy Credit Card Enrollments (2013) Recognized as one of the top performers in the nation for Old Navy Credit Card enrollments.  Employee Recognition, Schnucks Supermarket - Kaldi's Coffee In-Store Location (2009) Recognized by top associates for ""great customer service.""         Skills     Administrative Management, Problem Solving, POS, Human Resources, Time Management, Customer Service, Critical Thinking, Great Organizational Skills, People Skills     "
HR,"         HR COORDINATOR       Summary     To obtain a Human Resources Generalist position that will fully utilize my extensive background and in HR, including experience in onboarding, payroll, benefits and compensation, HR policies and training and development       Human Resources Skills     Payroll¬†¬∑ Benefits Administration ¬∑ Employment Law ¬∑¬†FMLA/ADA/EEO/WC ¬∑¬†HR Policies
  & Procedures ¬∑¬†Staffing & Retention¬∑ Employee Relations ¬∑¬†HR
  Program/Project Management ¬∑¬†Orientation
  & On-Boarding ¬∑¬†HRIS
  Technologies ¬∑¬†Training &
  Development¬∑¬† Performance
  Management¬†       Professional Experience      HR Coordinator   12/2015   to   Current     Company Name   City  ,   State       Process bi-weekly benefits deduction for payroll
on time in Fidelity payroll system and answered employee's questions
regarding timesheet, leave, and pay questions. ¬† ¬† ¬†¬†  Worked with senior-level management to create fair
training and development policy. Administered training and educational assistance
program and application. Monitor educational reimbursement process. Provided training and development to corporate managers¬†  Key person in completing and submitting form
1095 and 1094 for Affordable Care Act (ACA) reporting requirement. Researched,
attended webinars and kept open communication with vendor during the ACA compliance
process. ¬† ¬† ¬†¬†  Managed and administered Family Medical Leave
(FMLA) and Disability (ADA) program, including keeping track of the status
changes to ensure both employee and company is in compliance. Administered Paid
Time Off (PTO) donation program for employees on FMLA. ¬† ¬† ¬†  Ensured full compliance of worker's
compensation. Managed, supervised, and reported all Worker's Compensation cases
and follow up with Worker's Comp vendor on each case until they close. Educated
and advised employees on worker's comp. Trained manager on the reporting process
for any workplace-related injury cases. Performed OSHA survey and report. ¬† ¬† ¬† ¬†  Administered benefits for all benefit-eligible
employees. Actively participated and involved with yearly benefits open
enrollment by personally visiting employees on client's site to deliver new
plan year's benefits information. Sent out 401K notification to employees.¬†  Instrumental in the entire onboarding process. Conduct
and present new hire orientation on a weekly basis. Sent out offer letter and employment
agreement Performed background check on corporate hires and advised HR Director
on the results. Process E-verify for all new hires. Addressed inquiries from
employees and management regarding new-hire activity. Provide support to employees
in-person, over the phone, and through e-mails. Solved and assisted management in
multiple employee-related issues. ¬† ¬† ¬† ¬†  Main person for managing and maintaining Flexible
Spending Account (FSA) benefits including health, dependent care, transit, and
parking In charge of maintaining benefit enrollments on Kelly website. ¬† ¬† ¬† ¬†            Lead person for monitoring and maintaining
company's Learning Management System ‚Äì BizLibrary. Using BizLibrary to conduct annual
compliance training course to approximately 500 employees and generating weekly
training completion report. ¬† ¬† ¬†¬†  Played a key role in annual performance review
process. Maintained and trained managers on the performance management system ‚Äì
Halogen. Assisted employees with technical issues using Halogen and how to fill
out the review form. ¬† ¬† ¬† ¬†  Ensuring successful implementation of new HRIS
system, Del-Tek by testing out multiple HR-related functions and compile HR
forms and documents for the Del-Tek system. ¬† ¬† ¬† ¬†  Reviewed federal, state, and local employment
law to confirm and enforce company compliance. Ensure clear communication with
benefits and business vendors when there is a change.              HR/Payroll Coordinator   07/2015   to   12/2015     Company Name   City  ,   State       Specialize in payroll-related task, issues, and wage compliance  Maintain and process weekly payroll, manual checks, and commissions on ADP system for three dealership locations Process employment verification requests   Set up new employees and terminations using Applicant One, ADP and Reynolds Update and verify I-9 forms   Assist with worker's compensation Process wage garnishments and child supports Process onboarding documents   Answer employee's questions on policy, payroll, benefits, and wage deductions.          Human Resources Communications Executive   04/2012   to   02/2012     Company Name   City         Organized monthly New Executives Orientation (Onboarding) Program   Interviewed employees, prepared speeches and write-ups for internal activities   Wrote, edited and prepared 90% of write-ups in the internal newsletter on time   Increased the edition of Resort Living newsletter frequency from bi-monthly to monthly   Assisted in organizing company's biggest internal annual event for 13,000 employees.          Human Resources Executive Secretary   02/2011   to   04/2012     Company Name   City         Organized and managed Human Resources department's events and meetings   Created and managed the Senior Vice President of HR and Legal's calendar and meetings   Prepared minutes for the department's monthly meeting   Assisted in preparing department's Standard Operating Procedure manual   Assisted with HR admin works as required Ordered and controlled the office supplies.          HRIS and Software Skills          Advance in administering employer website for Halogen, Fidelity (payroll and 401k), Kelly, Discovery Benefits and PCR applicant tracking system  Intermediate knowledge in Applicant One, ADP, Del-Tek and Reynolds      Advance knowledge of Microsoft PowerPoint, Excel, and Words  Beginner knowledge of Microsoft Access  Beginner knowledge in Content Management System (CMS)             Accomplishments      Revamped the orientation process for all new hires that will be implemented company-wide.    Ensured department's functionality and dependability by performing multiple additional department's tasks seamlessly during a rough transition period.    Fostered an open communication and teamwork environment by working with multiple departments, and team members when working on a project. Was noted as a team player by teammates and supervisor.   Worked with upper management to revise and create new training application form, policy, and procedure.  Created offer letter and employment agreement templates for the company and assisted in revising employee's 60-day check-in form and policy   ‚Äã       Education      Bachelor of Science  :   Management    George Mason University   City  ,   State       Management 3.84 Excellence in Major and Magna Cum Laude
Related coursework: Teamwork, Intro to HR, Advance HR, and Honors Seminar in Leadership        Associates of Arts and Science Degree  :   Business Administration    Lord Fairfax Community College   City  ,   State       Business Administration 3.77 Magna Cum Laude        Languages    Speak fluently in English, Chinese (Mandarin and Cantonese), Malay¬†      Membership, Trainings, and Certificates      Member of Society for Human Resources Management (SHRM)   04/2015   to   Current             Essentials of HR Seminar   04/2016               Form I-9 and E-Verify by SHRM   02/2016               Certificate of Excellence in the Major of Management   05/2015               Presentation skills training through Knowledge Sharing Sessions, Malaysia   09/2012               Corporate Grooming and Business Etiquette Training, Malaysia    03/2012               Malaysia Leadership Conference, Washington D.C.    12/2011              "
HR,"      Summary    Chicago
HR generalist offering
 Recruitment, Attendance Management System, Payroll Processing, MIS, Employee Engagement
 processing Employee Master Data. Highly driven to achieve company goals.      Highlights        Microsoft Office,
specifically Word, Excel, PowerPoint and Outlook (use of Google Search, Yahoo
Search, and LinkedIn Search effectively for Lateral Hiring and highly Flexible.            Experience     05/2014   to   04/2016     Company Name               01/2012   to   03/2014     HR Executive    Company Name   -   City  ,   State      Selection Ratio.  Updating & creating Job Descriptions as and when required.  Coordination with Hiring Managers capturing HR/ FTE requirements.  Job Postings on various job portals.  Developed a System called MINT for tracking Recruitment Work Flow incorporating various selection and offer making policies.  Worked under highly fast spaced environment responsible for sourcing candidate's profiles from job portals, social media, employment agency, employee referrals, screening Profiles, conducting HR interview round.  Scheduling interview rounds with Technical Interview Panelist's.  Processing interview-assessment sheets, tracking applicant's interview status, collecting required number of documents of a selected candidate.  Job Offer preparation, getting it approved by Business Excellence Head.  Offer Letter sharing and explaining it to the selected candidate as various salary components.  Successful Offer negotiations.  Post offer acceptance arranging for their Medical check-up (Contractual/ Probation), gathering feedback from Medical Check-Up Team.  In case fit preparing & sharing Appointment Letter with the candidate.  Co-ordination with the Joining team for SAP Hiring providing candidate's joining info as Cost Centre/ GDC TML Grade/ CTC/ Designation/ Sub function1/ Sub function2/ Sub function3/ Past Work Experience & Qualification.  Taking follow-ups with offered candidates till their DOJ, informing Hiring Manager about the joining.  Mapping HR Permanent/ IJP positions as per Chairman's Approval Note, Preparing IJP forms, Processing IJP Release, shortlisting eligible and ineligible IJP applications, arranging interactions with Hiring managers, post selection publishing the Office Orders.  MIS & Reporting: Using Microsoft Office (Excel, Word & PPT) maintaining & sharing Monthly Recruitment MIS & several reports, trend analysis in offered CTCs, providing data to the central team for Preparing Benchmarks, generating various reports on adhoc basis.  Employee Engagement: Initiated various employee engagement activities at various levels across various functions, Success story of the week, Game Possibilities, Weekly Fun Briefings, Nut Stacker, Time's value, know your team, winning & Losing etc.  Successfully running employee of the month award, executing various adventure office trips, team building activities etc.  Training programs to focus on customer development (Internal) showcasing a friendly and helpful organizational culture.  Areas covered - job equality, unity in diversity, and fairness at work, increase in satisfaction with respect to leadership, increase in personal development, training, and growth opportunities at work place.  Executed several HR group specific events as: Give and Receive Feedback, I am my own Hero, Business Games, Case Studies, Equipment Stimulation, In-Basket Technique, Role Plays, Personal Impact, personality traits, social graces, communication, customer maintaining small talk, and establishing rapport.  Making Effective presentations, tips and techniques for successfully delivering presentations, knowing teams skill level and career aspirations"".  Processing Payroll under HR Shared Services business environment for a client in SAP(ECC 6).  Running On-cycles and Off-cycles.  following all the required compliances for as statutory labor laws.  Running reconciliation checklist for acute salary pay and mining number of errors.  Responsible for Pre-Payroll, Payroll and Post Payroll activities.  Processing payroll of 2500 employee on a bi-weekly and monthly basis.  Handling HR/Payroll queries/inquiries of employees through emails/phone calls.  Providing a resolution /response within the desired TAT/SLA set by the client.  Uploading Electronic Fund Transfer File under payroll processing (Net amount payable to the employee's saving account) on client's corporate bank website.  Processing Employee Master Data: Updating Employee Master Data in SAP: New Hire Setup, Re-Hire, Reclassification, Termination of employee, Personal details, Banking details, Address details, Planned working time, basic pay details, Recurring Payments and deductions, One-time payment, Benefits, Loan set-up, Attendance, Overtime, Date Specifications, Communications, Personal ID's, Timesheet processing, entering leave requests.  Reporting & MIS: Generating various monthly and weekly payroll reports, Preparing weekly trackers and decks analyzing the data and Running various HR Adhoc query as & when required.         02/2010   to   05/2011     Associate    Company Name                Education     2010     Master of Science  :   Human Resource Management    Cardiff University      UK    Human Resource Management            Master's Degree
Master of Science  :   Human Resource Management    Cardiff University      Wales U K    Human Resource Management            MBA  :   Human Resource    MIT School of Business   -   City  ,   State  ,   India    Human Resource            Coursework in Business Administration (HR)                  Bachelor of Science  :   Computer Science    MGM College   -   City  ,   State  ,   India    Computer Science            Coursework in Computer Science              Accomplishments      2005 FSMS Lead Auditor Course by URS, Delhi (Oct 2011) Assisted in Documentation and Implementation of ISO 9000 at a Manufacturing factory.  Transitioned HRSS & Payroll Processes.  Experience in Employee Master Data Processing in SAP HCM Experience in Talent Acquisition HR Projects (M.Sc.  HRM): Understanding of a Training Process at UK and Indian Customer Care Centers, 2009.  Summer Internship (MBA HR): Recruitment and Selection at Reliance Group, 2007.  Created a Rewards & Recognition program for controlling employee retention rate and created an Employee Engagement program as employee motivation strategy.  Staffing and recruiting		Payroll professional	Employee Grievance Handling Interviewing expertise	Employee Joining & Induction Offer Negotiations 	Employee Training Benefits administrator Sr.  Team Member HR Tata Motors Limited - Pune , MH, India Recruitment: Handling end to end recruitment process single handedly for various types of job openings as Contract/ Flexi, Permanent, IJPs, & Employee Transfers for IT, Strategic Projects, HR, Procurement, F&A, Admin, and Sales dept., High.        Personal Information    Place of Birth: Ausa, India Date of Birth: 14th of Feb, 1986 Present Resident in Chicago, IL. Sex: Female Status: Married       Interests    Cooking & Singing
Highly active member of a cultural committee in previous organizations
responsible for arranging and coordinating various events on a weekly basis.      Skills    agency, Banking, basic, Benefits, Business Administration, bi, CTC, client, fast, focus, forms, GDC, Hiring, HR, team building, leadership, Excel, Microsoft Office, Office, Outlook, PowerPoint, Word, MIS, negotiations, organizational, Payroll, payroll
processing, Processing Payroll, policies, presentations, rapport, Recruitment, Reporting, SAP, Scheduling, SLA, phone, Training programs, trend, website      Additional Information      Place of Birth: Ausa, India Date of Birth: 14th of Feb, 1986 Present Resident in Chicago, IL. Sex: Female Status: Married Hobbies: Cooking & Singing Highly active member of a cultural committee in previous organizations responsible for arranging and coordinating various events on a weekly basis.      "
HR,"         HR SPECIALIST         Highlights          Staffing and recruiting professional  Interviewing expertise  Recruiting  Personnel records maintenance  Affirmative Action compliance  Fluent in [Language]  Detail-oriented  Microsoft Office Suite expert  People-oriented              Experience     07/2015   to   Current     HR Specialist    Company Name   Ôºç   City  ,   State      Assisted with the establishment of the hiring process that is currently in use at the George's Employment and Training Center.  Assisted in the creation and implementation the first electronic hiring process within George's that pre-printed a new hire's SSN, address, the date and name which decreased the time to hire someone from 1 hour to 30 minutes, on average.  Assisted with the development of the first electronic application for production hiring.  Explain terms of position with new hires, such as salary, hours, dress code, job description, etc.  Responsible for onboarding new employees, which includes administering new, hire paperwork, E-Verify, and I-9 Verification.  Establish and maintain relationships with HR managers to stay abreast of current and future hiring.  Coordinated driver-recruiting process.         10/2010   to   07/2015     HR Specialist    Company Name   Ôºç   City  ,   State      Assisted the Managers in the staffing and compliance for 16 area locations.  Staff, insure compliance training is completed, track their assignments, evaluations, system access and terminations in the Tyson clerical and industrial temp pool, which is over 100 people as direct reports.  Assisted with the development and piloted the first electronic application for production hiring.  Collaborated with Team to develop a detailed processes for non-discretionary, discretionary, and professional hiring.  Reviewed every I-9 and E-Verify for errors.  Ran and completed E-Verify on new hires.  Knowledgeable in SAP, ADHOC, Training and Events and e-Recruitment data entry and Reporting.         03/2009   to   10/2010     HR/Benefits Clerk    Company Name   Ôºç   City  ,   State      Analyzed employment-related data and prepared required reports.  Developed reports on employee headcount, monthly HR reports and quarterly training reports.  Managed all aspects of the employee life cycle process, including on and off boarding.  Communicated the duties, compensation, benefits and working conditions to all new hires.  Ensure new hire files were complete and accurate.  Worked extensively in SAP and verified all data entered was accurate.  Explained human resources policies and procedures to all employees.  Conducted telephone and onsite exit interviews for all employees.  Worked on 401(k) administration, FMLA and all areas of insurance and benefits.  Generated employee-tracking reports each month.  Managed communication regarding employee orientation and open enrollment for Benefits.  Ensured enrollment of all new hires into Tyson's insurance plans.         08/2007   to   03/2009     HR Clerk    Company Name   Ôºç   City  ,   State      Maintained open position postings.  Maintained customer service focus with employees and applicants at all levels of the organization.  Verified applicant references and employment history.  Experienced with multiple line telephones, handling routine inquires, directing calls and taking messages.  Distributed appropriate employment documentation to various plant locations.  Maintained accurate information on outgoing files to all locations.  Entering initial data, prepare for hire and rejecting in SAP as well as making any necessary changes from the recruitment side of SAP.  Generating reports.  Verify that applications are complete.  Provide assistance to applicants in completing the application.  Translate in Spanish when necessary.  Ensured all compliance laws were followed.         10/2006   to   03/2007     Receptionist    Company Name   Ôºç   City  ,   State      Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Maintained the front desk and reception area in a neat and organized fashion.  Served as central point of contact for all outside vendors needing to gain access to the building.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Posted open positions in the lobby and with Workforce.  Worked with a very diverse labor pool.  Ensure all applications were completed to compliance standards.  Explained the application process to applicants.  Scheduled interviews and the on-boarding process.         09/2005   to   10/2006     Administrative Assistant    Company Name   Ôºç   City  ,   State      Greet and receive visitors.  Answered heavy phone traffic.  Maintained inventory of office supplies.  Coordinated CPR classes for customers and staff.  Assisted staff in coordinating meetings and telephone conferences.          Education     2001     Diploma      Rogers High School                    Skills    Benefits, central point of contact, clerical, conferences, CPR, customer service, data entry, directing, documentation, fashion, faxes, focus, hiring, human resources, HR, insurance, inventory, meetings, access, office, neat, policies, processes, receptionist, reception, Recruitment, recruiting, Reporting, SAP, Spanish, staffing, taking messages, telephone, telephones, phone, Type   "
HR,"         HR ADMINISTRATOR           Summary      Experience Recruiting Coordinator with 6+ years supporting various industries. Expert in managing background checks 60+ weekly. Processing new hire paperwork; scan, upload and file in employees folders. Proficient in MS Excel - vLook up, Pivot tables, and MS Office, as well as, Taleo, SharePoint, PeopleSoft and Adobe Professional.  Initiated and managed background checks for 45 campus locations.  Tracked and processed 200+ background checks and job requisitions.  Processed new hire paperwork.  Scanned new hire paperwork into employees files electronically  Assisted in coordinating New Hire onboarding orientation.        Highlights          TECHNICAL EXPERTISE  Adobe Acrobat  ADP Enterprise v5  ADP Select  SAP (System Application Product)  MS Excel (pivot tables, & VLookup)  MAS200  Taleo  MS Outlook  MS Publisher  Adobe (Acrobat, Photoshop, Illustrator, InDesign)  PeopleSoft  SharePoint  Concur  SnagIt              Accomplishments    Maintained graduate award budget via MS Excel; stipend, tuition and fees      Experience      HR Administrator    February 2015   to   Current     Company Name   Ôºç   City  ,   State      Provide administrative support to the Director of HR and Sr. Generalist.  Verify employment requests for present and former employees; Ev5 and SAP.  Process unemployment claims the same day via fax and mail  Enter benefit enrollments for new hires in Ev5.  Onboard new hire paperwork in ADP Ev5 and SAP; process I9 paperwork.  E-verify all new hires.  Manage monthly cobra payments using Excel spreadsheet.          Human Resources Temp    November 2014   to   January 2015     Company Name   Ôºç   City  ,   State      Provided administrative support to the Sr. Director of HR, HR Assistant and Coordinator.  Managed background checks; physician, physician assistants and nurses in ADP Select and EP Staff Check.  Processed I9 documents; copy, scan and file.  Updated benefit information in ADP Enterprise; add beneficiaries, change of address, dependents.  Assembled corporate handbook and benefit packages for new hires.          Recruiting Coordinator    June 2014   to   November 2014     Company Name   Ôºç   City  ,   State      Provided administrative support to the Director of HR and 3 Recruiters.  Uploaded and track new hire paperwork in Taleo; Applications, CV, Credentials.  Maintained and update employee database report via MS Excel; i.e. pivot tables, charts, vlookup and filters  Scanned and upload documents in Applicant tracking system.          Administrative Assistant    February 2014   to   May 2014     Company Name   Ôºç   City  ,   State      Provided efficient and professional administrative support to the Department and Dean of Liberal Arts & Sciences  Prepared department communication, correspondence, and memos  Created awards certificate  Maintained graduate award budget via MS Excel; stipend, tuition and fees  Compiled graduate awards data for MS Excel spreadsheet  Maintained department calendars  Assisted with requests from Faculty, Staff, and Student Body          Human Resources Communications and Staffing Specialist    April 2013   to   December 2013     Company Name   Ôºç   City  ,   State      Compiled latest news from Wellness, President, Benefits, and Human Resources etc onto SharePoint weekly.  Coordinated and maintained intranet content and design to ensure consistency, integration, accuracy, and usability.  Manage reports in Learning Management Systems; courses that was taken, who signed up to take the eCourses.  Designed print media such as posters, brochures, newsletters, and handbooks.  Uploaded eCourses in Learning Management System.  Assisted with the development of employee training program materials and managing training programs on the Learning Management System.          Recruiting Coordinator - Human Resources    September 2007   to   April 2013     Company Name   Ôºç   City  ,   State      Managed & troubleshoot ADP software, background check and drug testing for 45 campus locations. Compiled new hire packages.  Managed complex monthly billing using MS Excel -- VLookup & Pivot tables.  Organized webinar training for newly hired human resources personal.  Trained human resources personal on using ADP, Labcorp and eScreen software.  Assisted with organizing onboarding agenda and materials.  Compiled and distributed monthly Termination report via ePrise          Administrative Assistant - Education Department    January 2006   to   January 2007     Company Name   Ôºç   City  ,   State            Education      Bachelor of Fine Arts   :   Visual Communication  ,   2010    American InterContinental University   Ôºç   City  ,   State  ,   US    American InterContinental University Schaumburg, IL Bachelor of Fine Arts in Visual Communication 2010        Skills    Excel, Human Resources, Ms Excel, Training, Adp, Pivot Tables, Recruiting, Adp Software, Billing, Eprise, Onboarding, Testing, Administrative Support, Administrative Assistant, Hr, New Hire Paperwork, Benefits, Integration, Integrator, Intranet, Intranet Content, Learning Management, Learning Management System, Learning Management Systems, Microsoft Sharepoint, Sharepoint, Staffing, Training Programs, Usability, New Hires, Acrobat, Adobe Acrobat, Illustration, Illustrator, Indesign, Ms Office, Ms Outlook, Ms Publisher, Outlook, Peoplesoft, Photoshop, Publisher, Applicant Tracking System, Database, Employee Database, Claims, Cobra, Payments, Sap, Award, Budget, Correspondence, Adp Enterprise, File   "
HR,"         HR MANAGER       Summary     HR Coordinator motivated to create collaborative team environment by using  background in the organization of employee training and team building events.       Key Skills           New employee orientations  Maintains confidentiality  Recruiting  Employee relations  Off-boarding  Performance management strategies       Quickbooks  Sequoia  Taleo  Google Drive  Google Calendar  Microsoft Office Suite (Word, Excel, PowerPoint)              Experience     July 2014       Company Name    HR Manager        Diagnosed some of Cisco Systems' talent management systems in order to apply talent management knowledge to current HR practices.  Compiled a systematic, descriptive report of diagnosis along with suggestions for improving methods then submitted final analysis to HR Manager.  Influence ""Chapter 7: Liking"" Group Presentation, Social Psychology, Spring 2014 Collaborated with group members in dividing the workload, planning the class lesson, and discussing creative solutions to engage classmates.  Designed a visual slide presentation by compiling group's work and enhanced presentation appeal with multimedia related to our topic found on the Internet.  Analyzed effective group dynamics and leadership in an  final research paper on the analysis of effective group dynamics and leadership Persuasion Experiment Study, Social Psychology, Spring 2014 Designed and executed research design observing persuasion tactics used at Mattress Discounters based on Robert Cialdini's research in Influence: The Psychology of Persuasion and compiled a comprehensive report Research Paper, Seminar on the Aesthetics of Citizen Participation, Fall 2013 Developed a research topic on utilizing art therapy as a model for motivating citizen participation requiring extensive library database research.          RELEVANT COURSE PROJECTS             October 2014   to   Current     Company Name    Recruiting Coordinator        Highlight: Increased and maintains the hiring percentage by 7% in first two months of employment; entrusted with HR   department while manager is on military leave Coordinate with recruiting team, hiring managers and candidates to schedule phone/onsite interviews, ensure prompt and friendly communications with candidates, and host candidates on campus Execute welcoming onboarding orientations for new hires by using my enthusiastic personality during the company presentation and while processing employees' paperwork Actively source and correspond with attorneys regarding content writing opportunities; handle all applications and writers' files on Sequoia, communicate with editors in application process Professionally act as first point of contact for all general inquiries and mail intakes/distribution via telecommunication or in-person Produce weekly progress reports on recruiting attorneys, current rosters, and designing organizational charts Manage all job openings on various job boards including local colleges and passionately pursue potential candidates at career fairs Support all HR activities including resolving internal matters as needed to ensure smooth, efficient functioning of HR department.         June 2004   to   October 2014     Company Name    Administrative Assistant        Administered 300 clients' tax records to boost company efficiency Doubled the company's client intake by entering financial data into Quickbooks, organizing personal and corporate income/expenses, and creating expense spreadsheets which optimized our processing system.  Managed 15 payroll accounts by processing payroll data, delivering paychecks, and preparing then filing payroll/sales taxes as optional services to business owners.  Established and maintained strong client relations via phone, e-mail, or in-person communications ensuring client loyalty and building long, trusting relationships.  Successfully resolved clients' tax problems after defending their case in professional correspondences to government departments.  Maximized productivity by managing the schedule, files, supplies, and overall aesthetics of office.          Education          University of California   City        English  B.A    English              Introduction to Industrial-Organizational Psychology, Statistics, Social Psychology, Research Seminar, General Psychology, Abnormal Psychology, Child Development, Cultural Anthropology, Principles of Sociology, and College Writing
Certified Talent Management Specialist, July 2014-January 2015
Certified by Human Capital Growth, Inc. in talent management, talent acquisition, employee selection, training & development, performance management, and team effectiveness.            Interests    Some of my interests: painting on canvas, drawing, arts/crafts for home decor, cooking foreign meals, writing short stories, and hiking/camping/going to the beach with our dog      Additional Information      INTERESTS
Some of my interests: painting on canvas, drawing, arts/crafts for home decor, cooking foreign meals, writing short stories, and hiking/camping/going to the beach with our dog        Skills    art, bookkeeping, charts, Cisco, client, clients, client relations, database, designing, diagnosis, e-mail, filing, financial, government, hiring, HR, leadership, managing, Excel, mail, Microsoft Office Suite, office, PowerPoint, Word, multimedia, organizing, Organizational, payroll, performance management, Persuasion, progress, Psychology, Quickbooks, recruiting, Research, research design, sales, spreadsheets, Statistics, tax, taxes, telecommunication, phone, content writing   "
HR,"         HR CONSULTING       Summary    7+ years of Experience as a HR Partner with experience in all the facets of the Human Resource Function. Extensive background in HR generalist affairs, including experience in Recruiting, On boarding, Performance Management, employee retention, staff development, mediation, conflict resolution, Benefits and compensation, HR records management, HR policies, Jobs and Competencies. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, corporate policies. Experience in Recruitment: Full life cycle recruiting involving Resourcing, Sourcing , Interviewing, Placement and On boarding. CORE FUNCTIONAL STRENGTHS HR Generalist Responsibilities Benefits/Payroll Administration HR Policies & Procedures Performance Management Data analysis and Reporting Staff Retention Employee Relations HR Programs Recruitment/Hiring Employee Counseling Administration Conflict Resolution Orientation & On-Boarding SAP HR - Database access Training & Development Organizational Development Compensation and Benefits       Highlights        HRIS applications (SAP)
Proficient with MS Office (Word, Excel, PowerPoint, Access, Outlook)
Payroll Softwares for Payroll Processing              Experience     07/2009   to   01/2014     HR Consulting    Company Name               07/2008   to   05/2009     HR Coordinator           05/2007   to   06/2008     HR Assistant    Company Name          I was able to reduce the employee attrition by 5%  in my Business Unit with higher Employee connect and rolling out programs boosting the employee morale.  Worked on developing  the existing Employee Appraisal process to a comprehensive Performance Management process  resulting in several reduced iterations for the HR Team.  Helped the Senior Leadership team in defining a crisp Career Path - for both technical and Managerial positions.  Devised a special program for the High Performers in the Organization leading to differentiated career trajectories retaining the top 5% of the Organization.  Worked on optimization of the existing Reward and Recognition process.  Developed internal job portal aimed at providing collaborative environment to facilitate 	Internal sourcing.  Worked on 360 degree feedback process for the Managers.  Handled 500+ Employees in a Business Unit as a Single Point of Contact for all HR activities Performance Management Conduct awareness sessions on Company's performance management philosophy, tool etc Annual Increments and Promotions - manage the end to end closure of Compensation increment and promotion cycles including the budget calculation and distribution.  Handle Performance Improvement Plan for the bottom performers and handling other disciplinary processes such as warnings and termination.  Manager Feedback/ Skip Level - administer skip level that provides feedback to the manager which acts a development tool for improvement Successive planning initiatives with 360 degree feedback.  People Engagement Project Level Engagement Survey - administer the survey for various strategic accounts to understand the health of the account.  This includes context setting with the employees, administrating the survey, feedback collation, analysis, and account specific action plan in collaboration with the managers All Minds Meet - Organize meets to connect the employees with the Top Level Leadership Monthly HR review with the delivery leadership team to review and educate them on various people aspects/concerns Rewards and Recognition - Recognize the right talent, approval of nominations and rewarding them.  Fun activities - Fun teams formed at the account level and assist them to come up with the regular fun charter People Management Retention Management - to come up with proactive measures to retain the top talent Attrition Management - discussion with the resigned employees and exit management Relocations and Transfers - approval of onsite and offshore compensation fitments during relocation and offshore assimilation Operational Activities Prepare and maintain Human Resource Information system records/Employee files , various headcount related reports, MIS tracking, Joining reports, attrition tracking reports etc.  Analyzing the data and projecting Trends to enable better business decisions.  Handling Orientation and On boarding for new employees.  Providing and processing payroll Inputs.  Managing the Employee benefits such as Medical Insurance.  Coordinating for Training and Development needs of the employees.  Maintain compliance with federal and state regulations concerning employment.  Work with corporate group in running Organization Development activities.  Planning birthdays, employee group events.  Handling the leave management systems and maintaining timesheets.  Keeping the employee policies and procedures updated and educating employees on these through positive reinforcement.  Recruitment: Working with hiring managers on Recruitment planning.  Identified, engaged, and recruited qualified candidates by performing sourcing activities such as: market and Internet research, internet job board searches/postings, referral recruiting, social media networking, attending seminars, and local networking events.  Conducted interviews to assess skill level, presented candidates for client review and final selection, drove offer process including reference checks, salary negotiations.  Special Assignments: Designed and Managed the "" Mentor Me"" program to motivate the high performers in the Organization.  Handled a team of 3 members and made it a highly successful program.          Education     2007     MBA  :   Human Resource Management    KIMS
University Karnataka University          Human Resource Management       2005     Bachelors of Commerce      BNDC
University Karnataka University          Willing to take up additional certifications such as PHR as required by the role.            Masters of Business Administration              Skills    benefits, budget, client, delivery, hiring, HRIS, Human Resource, HR, Insurance, Leadership, People Management, Managerial, Managing, market, Mentor, Access, Excel, MS Office, Outlook, PowerPoint, Word, MIS, negotiations, networking, Internet research, optimization, Organization Development, Payroll, Payroll Processing, Performance Management, philosophy, policies, processes, promotion, Recruitment, recruiting, SAP, seminars, strategic      Additional Information      Team Spot Award for being the best team in driving Performance Management
Team Lead Award for "" Mentor Me Program""     "
HR,"         HR ASSISTANT           Professional Summary      I am a HR Assistant who can reflect your values of excellence & quality. I provide excellent customer service for a variety of services while multi-tasking, maintaining confidentiality, and interacting with management, employees, customers, and vendors.  I am currently furthering my education in the medical field. I look forward to working in an environment that enables me use of my skills to gain further experience.       Skill Highlights          Strong organizational skills  Sharp problem solver  Active listening skills      Courteous demeanor  Energetic work attitude            Work Experience      Company Name     April 2008   to   Current     HR Assistant   City  ,   State      Assemble employee new hire packs Setting up, monitoring and then tracking employee probationary periods Carrying out background and reference checks on prospective employees Acting as the first point of contact for anyone enquiring about a vacancy Maintenance of the HR records and systems Tracking of any employee anniversaries and awards they are due Developing reports for HR Director on clinical staff quotas Screening phone calls, emails, letters and personal visits Quality Assurance tracking/monitoring quarterly.          Company Name     July 2007   to   April 2008     Client Service Representative   City  ,   State      Scheduled aides and Nurses for varies Clients Scheduled and Completed DNA Collections Completed Orientation for field staff new hires Verified Payroll for field staff employees Creating Files for clients and employees Execution of On-Call responsibilities and Scheduling Making Copies, File and Fax Maintain Compliance rules for various clients Updating and Typing Physician orders CAP meetings with managers.          Company Name     October 2005   to   October 2006     Assistant / Office Manager   City  ,   State      Scheduled appointment of Client's and answer the telephone for 2 offices.  Arranged for hospital admission and laboratory services Recorded medical history and vital signs, explaining treatment procedures to Clients Preparing Client's for examination and assisting the Physician during the examination Collected and prepare laboratory specimens of perform basic laboratory tests Disposed of contaminated supplies and sterilize medical instruments Assist doctor during procedures such as pap smears, endometrial biopsies.  Data-entry Client's Insurance information into the database system Maintained files and completed pre-natal records when lab reports are returned.  Faxing and filing verifying insurance and updates on insurance In-services with organizations such as Komen foundation, many drug representatives Preceptor - assist other co-worker with their duties.          Company Name     May 2000   to   June 2006     Obstetrician Technician   City  ,   State      Set-up patients on fetal monitors Scheduled Client's for cesarean section deliveries Data entry patient's information into database in the Qs system Cleaned and sterilize instruments Ordered supplies for the Labor and Delivery Measured patient's temperature, blood pressure, pulse, height and weight to record the patient's vital signs Supervised the release of information to physicians, insurance companies, and others in accordance with departmental policy, New Jersey Laws, and other regulations affecting medical records Reviewed medical records for completeness and accuracy; initiates procedures to facilitate prompt completion of records by Physicians; refers incomplete or inaccurate records for correction Reviewed policies and procedures to assure compliance with the Joint Commission on Accreditation of Hospitals and other regulatory agencies Supervised filing and issuance of records to authorized personnel Evaluated and revised medical records procedures and forms to identify more efficient and complete methods of maintaining medical records and data Knowledge of medical recordkeeping principles and practices Reviewed, coded and indexing of patients records and the abstraction of data for reports Knowledge of medical ethics and medical terminology Knowledge of hospital policies and state regulations Ability to recognize adverse signs and symptoms in patients Ability to establish and maintain effective working relationships with subordinates, physicians other medical and administrative personnel Ability to utilize various types of electronic and/or manual recording and information systems used by the office or related units Knowledge of the techniques used to administer pulmonary and cardiac resuscitation Knowledge of the appropriate emergency treatment depending on the patient's condition Ability to prioritized emergency medical treatment needs Ability to remain calm in a crisis situation Maintained necessary records and files.          Company Name     March 1999   to   January 2000     Pharmacy Technician   City  ,   State      Retrieved patient's information from the computer Provide Client's information to pharmacist and other Healthcare facilities.  Filled prescriptions with assistance from pharmacist Answered phones Inventory coordinate.          Skills     Professional and friendly. Careful and active listener. Multi-tasking. Careful and active listener.       Education and Training      Edgecombe Community College     Present       Select One  :   Nursing    City  ,   State  ,   United States     Continuing education in Nursing.         Nash Community College     07/08       Certified Nursing Assistant    03/07-05/07

Nash Community College   -      Certified Nursing Assistant 2  :   CNA    City  ,   State  ,   United States     Continuing education in Nursing      "
HR,"         HR MANAGER       Summary     Human Resources professional with the ability to work successfully with all levels of an organization, deliver expected results, consistently resolve issues, communicate sensitive information, identify opportunities for improvement and make suggestions for change.       Highlights          Staffing and recruiting   Performance management   Employee benefits       Employment law   Employee and labor relations  Manager coaching and training            Experience      HR Manager   10/2013   to   Current     Company Name   City  ,   State       Address employee and management questions, interpret and enforce collective bargaining agreement and help resolve work-related challenges.  Counsel employees to correct performance issues and deficiencies.  Coach managers on disciplining and terminating employees to minimize liability.  Facilitate management communication meetings with employees.  Update senior management on Corporate initiated, Company wide HR matters.  Ensure on-boarding of quality employees through established and effective recruiting processes.  Conducted new employee orientation to foster positive attitude toward organizational objectives.  Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements.  Conduct workplace investigations and represent the company at legal hearings.   Consult with management regarding performance assessment, recognition programs and conduct reviews of current organization talent.  Develop and monitor required controls and programs to meet affirmative action plan goals and objectives.  Implement human resources driven programs to maximize productivity to achieve plant goals and objectives.  Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.          Sr. HR Generalist   11/2011   to   10/2013     Company Name   City  ,   State       Perform Initial Service Assessments to identify client needs.  Educate clients on best practices regarding workplace policies, applicable employment laws, performance management, recruitment, and employee relations.  Design client employee handbooks and job descriptions.  Act as liaison to quickly and successfully resolve client issues regarding payroll, health benefits or retirement plans.  Complete training seminars for clients management staff and employees.  Work to build strong client relationships while providing quality service to retain client base.  Maintain personal knowledge of trends and changes in Human Resources legislation to ensure compliance.          HR Representative   11/2009   to   11/2011     Company Name   City  ,   State       Coordinate employee hiring and orientation programs.  Provide guidance to management regarding company policies, procedures and facilitate the resolution of policy-related and procedural issues.  Work extensively with union representatives to resolve labor relation issues and grievances.  Develop and deliver training for management.  Manage and promote the Employee Recognition Program.  Prepare the annual Affirmative Action Plan.  Maintain human resource data bases and manual filing systems.          Employment Specialist   09/2008   to   11/2009     Company Name   City  ,   State       Initiate the hiring process within designated divisions based on predetermined hiring needs.  Utilize the Applicant Tracking System to track, source and report on candidates to management.  Research, recommend and implement new sourcing methods to attract quality candidates.  Create and post employment advertisements with newspapers, on-line job boards and technical publications.  Coordinate and conduct interviews for hiring managers.  Develop and present employment offers to candidates.  Conduct New Hire Orientation for new employees.  Prepare weekly, quarterly and annual reports on recruiting activity.  Coordinate relocation assistance for candidates and transferring employees.  Assist HR Director with employee relations including   performance discussions, performance improvement plans,  employee investigations and exit interviews.  Support the Equal Employment Opportunity (EEO) efforts and ensure attainment of Affirmative Action goals.  Plan and lead the annual employee performance appraisal training and assessment program.  Provide supervision of the Human Resources Assistant and Office Receptionist.          HR Generalist   04/2007   to   04/2008     Company Name   City  ,   State       Provide support to management regarding employment issues.  Assist with monitoring of company wage and salary structure to establish pay practices to recruit and retain quality employees.  Research and recommend changes in employee benefit plans.  Review resumes, conduct reference checks and generate written offers of employment.  Facilitate new hire orientation and conduct exit interviews.  Lead annual performance evaluation process.  Assist in the documentation of company policies and formalize job descriptions.  Process disability and workers compensation benefit claims.  Administer the company 401K plan and complete annual compliance testing and reporting.  Ensure compliance with all applicable governmental and labor legal and reporting requirements.          Human Resources Specialist   09/2006   to   04/2007     Company Name   City  ,   State       Coordinate all recruitment and on-boarding efforts for facility.     Facilitate annual performance appraisal process and review completed evaluations.  Administer policies and procedures related to the Family Medical Leave Act (FMLA).  Provide assistance to management with employment law, workforce and union labor relations issues.  Develop organization related educational materials and conduct on-site training.  Organize and chair monthly Facilities Committee in planning of community and company related events.          Human Resources Coordinator   09/2002   to   09/2006     Company Name   City  ,   State       Conduct new hire orientation and training.  Process new hire enrollment, existing associate changes and  terminations.  Compile and track bi-weekly time sheets and other payroll related information to Corporate for processing.  Provide support to management regarding policy and procedure compliance.  Plan community and company related activities and events.  Maintain all employee personnel and medical files.          HR Assistant   11/1998   to   08/2002     Company Name   City  ,   State       Manage the Human Resources Information System (HRIS).  Assist the HR Director in recruitment and new hire orientation.  Review policies, procedures and benefits with employees.  Provide assistance with benefit programs including health, 401K, short term disability and life insurance.  Process disability claims, health insurance and 401K enrollment forms.  Maintain employee files to meet governmental regulations.          Education      B.A  :   Sociology/Psychology    State University of New York, Albany   City  ,   State               A.A.S  :   Human Services    Hudson Valley Community College   City  ,   State               Skills     Professional Human Resources Certification (PHR), June 2011    "
HR,"         HR DIRECTOR       Summary     HR Professional offering over 15 years of progressive experience including extensive practice in multi-unit businesses (in and out of state locations).  Highly driven to achieve company goals. Expertise in developing and implementing HR plans and procedures smoothly and with little guidance. Strong conflict resolution skills. Comfortable with taking the lead in employment protocol compliance and in anticipating staffing needs.       Highlights          Employment law knowledge  Benefits administrator  Manager coaching and training  HRIS applications proficient      Employee relations  Staffing and recruiting professional  Off-boarding  Employee handbook development            Experience     November 2007   to   October 2014     Company Name    City  ,   State    HR Director        Plan, organize and implement all facets of HR for New Kent horse track and 8 off track betting sites throughout the Commonwealth, approximately 650 employees (250 permanent and 400 seasonal)  Review federal and state laws to confirm and enforce company compliance.   Provide employee relations guidance and counsel to all levels of management; conduct investigations as needed  Worked with senior-level management to create fair and consistent HR policies and procedures  Assessed employee performance and issued disciplinary notices  Created and modified job descriptions within all departments in compliance with FLSA  Coordinate and manage Family Medical Leave (FMLA), Short/Long Term Disability (STD/LTD)   Evaluate and maintain Worker's Compensation claims; annual WC and OSHA reporting   Represent Company for unemployment, EEOC and other related hearings   Conduct benefits administration for 125 benefit-eligible employees, including reconciliation and payment monthly  Recruitment and hiring of seasonal employees, including new hire orientations   Maintain HRIS (ADP Enterprise) and employee files   Partner with upper management on all reduction of workforce action and severance packages.  Manage all in-kind donations made by the Company as well as coordinating our volunteer work with the New Kent Food Pantry.         October 2004   to   March 2008     Company Name    City  ,   State    HR Generalist        for  assigned station, division, and corporate personnel of 30 TV stations and 1 communications company across the Southeast, approximately 2,000 employees Manage FMLA, STD, LTD, and Worker's Comp for division Maintain division job requisition database; provide recruitment/retention support to the field Ensure EEO Broad Outreach is maintained Performance management planning and implementation Organize and train field HR for annual benefits open enrollment Design and deliver monthly reports for division HR Director and Corporate HR Vice President Provide employee relations counseling and investigations Participate on the wellness committee, Community Outreach, and Employee Engagement Coordinate and deliver annual HR conference with corporate HR team.         January 2004   to   October 2004     Company Name    Benefits Administrator        Administer benefit plans for 27 newspapers and TV stations, approximately 3,500 employees Process enrollments daily using PeopleSoft 8.0 Assist corporate and field HR personnel regarding benefits issues/questions Assist Benefits Director in planning and implementation of annual Open Enrollment Ensure all rules and regulations pertaining to the company's benefit plans, including HIPAA are followed.         February 2001   to   January 2004     Company Name    City  ,   State    HR Coordinator        HR for 4 daily and 2 weekly newspapers, approximately 400 employees.  Report payroll biweekly using Simplex/Winstar timekeeping system Recruit for open positions; Manage onboarding Provide assistance to employees and managers regarding policies and processes Organize and conduct annual open enrollment for benefits; consult employees on all benefit programs and general procedures Design and deliver weekly and monthly HR and payroll reports for upper management; Maintain PeopleSoft HRMS database and personnel files Reply to employment/wage verifications for employees; conduct exit interviews; handle unemployment claims; complete annual wage surveys Administer and maintain COBRA, STD, LTD and WC files in addition to OSHA reporting Conduct annual anti-harassment and safety training.          Education          Newberry College   City  ,   State      Mathematics Computer Science      Mathematics Computer Science            Batesburg Leesville High School   City  ,   State        H.S. Diploma    GPA:   GPA: 3.5 Honor graduate    GPA: 3.5 Honor graduate        Skills    ADP, Benefits, counseling, database, employee relations, hiring, HRIS, HR, Director, meetings, Enterprise, newspapers, payroll, PeopleSoft 8.0, PeopleSoft HRMS, Performance management, personnel, policies, processes, Recruitment, reporting, safety, TV      Professional Affiliations    Professional Human Resources (PHR) - Human Resources Institute, 2006 - current
Member:  Society of Human Resources Management and Richmond Society of Human Resources Management
Member:  Reid Institute   "
HR,"         HR PROFESSIONAL       Summary     Dependable Self-motivated and assertive Human Resources Professional with innovative solutions and personal accountability who incorporates quality decision making to facilitate success and who promotes a team-oriented and open-door environment that is conducive to a successful staff.          Skills      Staff Recruitment & Retention  Employee Relations, retirement  Payroll, health and welfare  HR Program/Project Management  Orientation & on-boarding  Training & Development  Performance Management  Leave of absence and ethics  HR Policies & Procedures  Organizational Development        Core Competencies        Extensive people's skill and outstanding communicating skills to drive effectiveness.  Concrete skill trained in HR in the capacity of HR assistant for 3 years and more than 12 years hands-on experience in customer and financial services.  Experience in the administration of benefits and compensation programs and other Human Resources programs.  Quickly learn procedures and methods, with exceptional organizational skills.  Evidence of the practice of a high level of confidentiality and trustworthiness.  Proven experienced team player bringing enthusiasm and energy into group efforts.        Experience      HR Professional    04/2013   to   06/2014     Company Name   City  ,   State      Respond to and resolve issues or questions raised by employees or leaders regarding benefits, payroll, HR policies/procedures, general transactions or other HR-related activities. Utilizes in-bound phone queue, e-mail, and face to face to receive inquiries as well as provide resolution. Provide accurate information and counsel to employees and/or people leaders on their questions and issues, escalating when appropriate.   Act as the first point of contact for employee/manager questions - Confirmation of employments with various external agencies and liaise with third party callers.  Trainer for new employees and new procedures.  Handles highly sensitive and confidential information on a daily basis, an acts as a liaison between customer and 2nd level support.  Assist employees with all matters regarding leaves, including short-term disability and long term disability, and assist employees with questions and concerns regarding, work environment, problems with management, leave of absence, resignations etc.   Thoroughly document and record all inquiries and resolutions within the information tracking database to ensure the recording of complete information for future reference and archival purposes.  Document escalation issues including party to whom matter was escalated.   Begin applying troubleshooting techniques to issues that are more complex in nature; determine when escalation to a team leader or specialist is appropriate to the situation.   Process HR and/or payroll transactions in the HR Management System (HRMS)  Validate accuracy of all transactions, particularly those affecting employee levels, pay or benefits.   Receive and make telephone calls to respond to, and resolve customer inquiries and concerns.          HR Assistant   07/2011   to   05/2013     Company Name   City  ,   State      Liyanage & Co, Trained under and worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR assistant workplace issues.    Employee recruiting strategy  Developed and enforced company policy and procedures  Developed company personnel policies  Facilitated the criminal background check  Managed the employee rewards programs, Surveys and research.  Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database          Client/Advisor Professional    11/2011   to   07/2012     Company Name   City  ,   State      Ameripise Financial, Minneapolis MN. A leading company in financial planning   Assist advisor and clients in processing and maintain financial products and services offerings.  Provide guidance and assistance on updating consumer lending products and other financial products.  Interacting with intra-company teams and providing assistance in completing customer cases and product offerings.  Guide  advisors  and  clients  through  estate  settlement,  ownership  changes,  marital  status  changes  and  beneficiary changes.          Personal Banker   09/2008   to   09/2011     Company Name   City  ,   State      Wells Fargo Bank, Minneapolis MN, A foremost organization in banking and financial field.   Customer assistance for personal/business/consumer lending products  Working  with  Wells  Fargo  partners  in  privet  banking,  insurance,  mortgage,  investment  and  retirement  to  increase solutions and profits.  Coaching and working with tellers and customer representatives in maximizing service and sales solutions.  Helping to bring branch customer satisfaction scores up and striving to meet optimum customer satisfaction resulting in successful survey outcomes for branch.  Working as a loan office, originator, opening and maintaining consumer loans          Education      Master of Art  :   Human Resources Management   May 2012       Concordia University   City  ,   State               Bachelor of Arts  :   Art-(HR & Communication )   April 2007       University of Colombo   City  ,     Sri Lanka          "
HR,"         HR COORDINATOR         Summary     From
my first job as a retail salesperson, I had a passion for leadership and the development of others.¬† As a Human Resources professional I have had
the privilege of working with new staff members to help them be successful in
the organization. My Human Resources experience is comprised of Generalist
responsibilities where I have been able to contribute to the betterment of the
organization and play a key role in increasing retention for my employer.¬†¬†        Highlights           HR policies and procedures expertise    Employee handbook development    Staff training and development   New employee on-boarding  Off-boarding       Employment law knowledge    Payroll expertise  Benefits administrator  Organized  Maintains confidentiality   Microsoft Office Suite¬†             Accomplishments     Revamped the orientation process for all new hires, which was implemented company-wide. Earned special recognition for designing and completing a two-year restructuring project of 20+ years of volunteer records. Received employee of the year for outstanding and dedicated service. Appointed to the Business Processes team - a select group who analyzes and restructures business process for the organization.       Experience      Company Name    City  ,   State    HR COORDINATOR   12/2011   to   Current       Girl Scouts of Gulfcoast Florida is the premier leadership development organization for girls.¬†
I was brought on board to implement new technology to manage volunteer
information, to progress the on-boarding program for newly hired employees and
to engage in all aspects of Human Resources. ¬†¬†     I was able to improve how the organization manages its volunteer information and approvals by learning, implementing, and training others on a new computer program. ¬†  I have successfully overseen the volunteer approval process which includes background screening. ¬†1000+ new volunteers and 1000+ existing volunteers are re-screened each year to ensure a safe environment for girls. ¬†This experience has provided me with a t  horough understanding of background screening laws, required notification, and maintenance of records.¬†    Design new employee packages and send them via mail and e-mail.     Resolve personnel issues regarding human resources matters needing clarification, submissions and corrections.     Post and audit job postings for old, pending, on-hold and draft positions.     Draft department-specific employee announcements.      Explain human resources policies and procedures to all employees.        Manage communication regarding employee orientation and open enrollment for benefits.         Offer consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.           Process all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.         Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues.     Work with senior-level management to create fair and consistent HR policies and procedures.     Guid clients on how to conduct background checks and verify references.    Successfully advanced the on-boarding process by creating a positive, comprehensive new hire experience; conduct all new hire training; oversee completion of required paperwork and documentation.     Manage employee benefits enrollment and termination; comprehensive knowledge of benefit details.  Key contributor to the revision of corporate background screening policy, practices, and legal adherence.          Company Name    City  ,   State    HUMAN RESOURCES/OFFICE MANAGER   06/2003   to   04/2011        Conducted benefits administration for benefit-eligible employees.     Worked with senior-level management to create fair and consistent HR policies and procedures.      Developed an¬†employee handbook, including content and layout.     Guided the development and management of HR operations and processes for the organization.      Created and managed confidential personnel records.     Managed personnel files according to policy and federal and state law and regulations.      Generated employee tracking reports each month.      Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.     Managed communication regarding employee orientation and open enrollment for benefits.     Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.     Planned and led training programs on staff development.     Provided support for CEO and sales team in managing operation work flow.     Handled and processed confidential client information.            Education      Master of Arts  :  Organizational Leadership   2011     Regent University  ,   City  ,   State        Minor in   Organizational Development Consulting          Bachelor of Science  :  Apparel and Merchandising   1991     Colorado State University  ,   City  ,   State              Professional Affiliations      Professional development courses completed:¬† 10-week PHR/SPHR preparation course (2013),¬†  Girl Scout University Leadership Series (2014)    Professional memberships: Society for Human Resource Management (SHRM) 2009 - 2013, Sarasota Human Resource Association (SHRA) 2010 - 2014,¬†  Founding Member, Zeta Tau Alpha Sorority, Colorado State University         Skills     Creative problem solving skills; o rganized with attention to detail; c  omputer proficient;¬†  customer service; b  enefits; p  ayroll; r  ecords management; e  mployee relations; o  n-boarding and training;¬†  HRIS;¬†  MS Office Suite;¬†  ADP and Sage payroll.           "
HR,"         HR GENERALIST           Summary     HR Generalist with 8 yrs of professional experience in employee  recruitment, orientation, engagement ,assimilation and termination procedures .        Highlights         ‚Ä¢Employee recruitment  ‚Ä¢Talent Acquisition  ‚Ä¢New employee orientations  ‚Ä¢Employee Engagement and assimilation  ‚Ä¢Vendor Management  ‚Ä¢Termination procedures  ‚Ä¢MS Office proficient             Experience      HR Generalist    November 2006   to   May 2015     Company Name   -   City  ,   State      Onboarding:  Welcoming the new employees onboard by ensuring they have a pleasant experience.  Verifying and collecting all the mandatory educational & employment documents.  Performing a reference check on the day of on boarding incase any document is not available.  HR Engagement and Assimilation Handling employee's queries with respect to joining formalities Taking induction for the new joinees and briefing them about IBM and the concerned BU's to which they will be a part of.  Briefing the new joiners on various policies like payroll, payables, medical insurance, reimbursement, superannuation etc.  Updating the joiner's data /no-shows data in GOM.  Ensure all the relevant departments are informed about the new joiners.  Managing attendance and leave for the team.  Mentoring & coaching new team members across locations on the process, and ensure they execute the process successfully.  Preparing weekly & daily MIS reports.  Preparing MOM and sharing it to the team for every weekly team meeting.  Recruitment : Screening the resumes so as to assess the HR Fit & the Technical Fit of the candidate for the applied position.  Taking care of the HR issues while screening the resume in terms of the present employer, years of experience, relevant work location, relevant background, relevant education, etc.  Liaisoning with the Business for the Requirements and carrying out the recruitment process smoothly.  Coordinating & handling week-end drives in location.  Also involved in extensive Campus drives /Offcampus drives in Technical institutions.  Chalking the Monthly requirements with the Managers & completing the same in the given time frame.  Facilitating Vendor management by allocating requirements to vendors.  Educating the vendors on the requirement skills so that there is a smooth flow of process regarding requirement.  Handling queries from the competency Managers and solving them with regards to Recruitment, Hiring & Joining and also regarding the Policies of Recruitment.  Documentation for Mandatory Offer Paperworks.  Liasoning with Business Hiring Managers / Compensation Team for hiring approvals.  Liasoning with Separations Team / WFM / HR Partners for approvals for Rehire / Restricted /Foreign National Hires Coordinating timely /accurate and 100% compliant Offer Rollout to ensure we meet out hiring numbers for each quarters.  Handle post offer queries as raised by Business and candidates and direct them for solutions.  Negotiating with offered candidates to convert them to join.  Coordinating end to end with the different Business Units to get HR related issues and queries resolved on time.  Coordinating with the candidates and the different Business Units through effective Telephone and E-Mail Communication.  Internal audits and provide inputs for avoiding audit exposures along with process adherence.          HR Consultant    January 2006   to   October 2006     Company Name   -   City  ,   State      Working on individual corporate assignments and sourcing candidates for different positions for providing manpower to their requirement needs.  Counseling and evaluating candidates by taking preliminary round of interviews, calling them for final interview and doing reference checks on behalf of the candidates.  Recruiting candidates by means of headhunting, employee references, networking.  amp; jobsites depending on the resource requirements.  Working on senior level assignments (15-20 yrs experience).  Coordinating interviews, updating the candidates about the company, job profile, giving them interview tips and maintaining client relation.  Also involved in recruitment selection of new executives for our company.  Giving induction to the new entrants.  Record keeping & documentation, database management in excel.  Preparing agenda for monthly meeting.  Weekly analysis of individual performance against the set target.          Education      M.B.A   :   Human Resources & Finance  ,   2005    Utkal University   -     State  ,   India    GPA:   1st Class with topper of our batch    Human Resources & Finance 1st Class with topper of our batch        Bachelor of Science   :   Physics Honours  ,   2002    OUAT   -     State  ,   India    GPA:   1st Class with Honours with Distinction    Physics Honours 1st Class with Honours with Distinction          Languages    English, Hindi, Oriya      Personal Information     Date of birth          : 2nd October, 1981   Marital Status        : Married with 1 Kid   Nationality            : Indian   Hobbies                : Listening to music, Dancing, & Dairy Writing,       Additional Information          Skills      Talent Aquisition  Onboarding  Documentation  Vender management  Microsoft Office     "
HR,"         SENIOR HR MANAGER, HR BUSINESS PARTNER           Summary    A highly dedicated and accomplished human resources manager with a record of proficiency in employee relations, training and development programs, recruitment and on boarding, payroll management, benefits administration, HRMS Database administration, job description development, wage/salary reviews, record keeping, and compliance.  A proven leader in championing company values, vision, and expectations through effective communication and facilitation.  Aligns HR strategy with business objectives, assesses and anticipates HR-related needs, communicates proactively within global HR teams and management, and seeks to develop highly effective integrated HR solutions.          Experience      Senior HR Manager, HR Business Partner    January 2014   to   January 2016     Company Name   Ôºç   City  ,   State            HR Manager    January 2012   to   January 2013             Quality Service Manager, HR Manager    January 2010   to   January 2011     Company Name   Ôºç   City  ,   State      Transferred from PEO model to full service payroll and benefits set up, including RFP for various payroll and benefits vendors, interviewing for best fit, completing implementation phase, and working through follow up issues such as workers comp placement, tax set up in 15 states and five localities, setting up FSA and commuter benefits plans, ensuring smooth transition of background check and drug testing, and facilitating smooth payroll transition.  Built and managed HR function across U.S.  and Canadian locations, including full cycle bi-weekly payroll, policy creation and development, training and development programs, developing employee handbook, safety/compliance training, employee induction/orientation programs, and employee appraisal/review processes.  Oversaw life cycle benefits renewal process, including meeting with various insurance brokers on plan variations, presenting findings to senior management, coordinating open enrollment info sessions, and answering questions.  Processed all new-hire, benefits, leave termination, and payroll paperwork, ensuring 100% compliance with various laws and regulatory mandates and serving as primary contact person answering management/staff questions.  Provided guidance and input on U.S.  and Canadian workforce planning, succession planning, compensation, and benchmarking, while maximizing central areas of excellence to build pipeline of readily available top talent.  Drove performance management, talent review, succession planning, and training and development.  Partnered with business unit directors to roll out all key people processes such as performance management, compensation, benefits, and development programs, as well as identifying training needs for business units and individual executive coaching needs.  Prepared monthly lunch and learns on manager specific topics via in-person training and/business skype sessions.  Established, implemented, and maintained policies and practices for assisting employees and families relocating by managing visa process for all expats transferring from global sites, including coordination of visa documentation coordination, control of relocation costs, and minimization of work disruption for employee and organization.  Achieved benefits cost reduction of 15% due to move from PEO to full service benefits.  Managed retender process of Canadian benefits to see 22% cost savings annually.  Forged global partnership across HR function to deliver value added service to management and employees reflecting business objectives of organization.  Earned 2013 individual award for global excellence.          Assistant Property Manager    January 2007   to   January 2010     Company Name          Oversaw fire life safety program, including all building financial/operational components, interaction with all tenants, new construction and renovations, permitting and code compliance, and numerous other contracted vendors available for emergency recovery.  Coordinated all engineer safety training with each assistant chief engineer each month for required OSHA safety training, including administering training, tracking attendance, and ensuring compliance.  Supervised recruitment and management of service coordinator staff, including orientation, training and development, employee issues, performance reviews, and work delegation.  Completed ""green"" initiatives, including assisting in LEED certification process, Energy Star applications for two office buildings, recycling program implementation, submitting campus for BOMA 360 designation, and all tenant events promoting campus as ""green"" campus.          Education      M.B.A   :   Human Resource Management  ,   2011    University of Houston          Human Resource Management        B.B.A   :   Management      Management        B.B.A   :   Marketing  ,   2006    Marketing        Affiliations    Society of Human Resource Management
New York City Society of Human Resource Management      Skills    benchmarking, benefits, bi, cost reduction, documentation, engineer, executive coaching, senior management, financial, FSA, HR, insurance, managing, office, new construction, payroll, performance reviews, performance management, permitting, policies, presenting, processes, program implementation, recruitment, renovations, RFP, safety, tax   "
HR,"         HR ASSISTANT III       Certifications     John A. Logan College 2003 - 2005 *¬†  University of Alabama at Birmingham 2006 -*       Professional Summary     Human Resources Coordinator with extensive background in payroll processing, accounting and finance. Proficient in ADP and QuickBooks software.  Results-oriented Human Resources Coordinator with 10+ years in all aspects of human resources management. Highly effective communicator who excels at building relationships at all organizational levels.  HR professional highly effective at verifying that all documentation is properly authorized and supported according to company policies, regulatory practices and legal requirements.  HR Coordinator offering well-rounded background in human resources, accounting and administration. Skilled in preparing and analyzing staffing metrics and reporting.  Results-oriented Human Resources Executive with broad experience in all areas of HR, including policy development, performance management and benefits administration.       Skills          SHRM - HR Generalist Certificate  CiHRG Member  SHRM Member  Notary Public  ADP Vantage  ADP Recruiting  JD Edwards (JDE)  Payroll 2016 Certificate via Fred Pryor Seminars  All Windows versions and Mac OS platforms.  Excel  Word  Access  PowerPoint  Outlook  SAP  HR department startup  Benefits and payroll coordination  Staff recruiting and retention  Background checks  Detail-oriented  Payroll processing  Exit interviews  Accounting and finance  Time Management  Superb interpersonal skills  Benefits administration  HRIS  Recruitment/staffing  Interviewing  Employee coaching  Performance management systems  Payroll administrator  Unemployment laws  Records maintenance  Training programs development  Audit preparation and reporting  Change management      General accounting  Budgeting proficiency  Regulatory compliance  Expertise in invoice and payment transactions  Account reconciliation  Exceptional organization  Analytical reasoning  Ethical approach  Superior attention to detail  Strong in MS Access and Excel  Invoice coding familiarity            Work History     05/2015   to   03/2017     HR Assistant III      Company Name   ‚Äì   City  ,   State      Administered payroll through ADP payroll system  Benefit coordination and administration Employee Purchases through pay data batch entry Maintained sick leave and attendance programs  Developed new process for employee evaluation which resulted in marked performance improvements.  Researched and updated all required materials needed for firm and partners.  Analyzed departmental documents for appropriate distribution and filing.  Assisted various business groups with document organization and dissemination during acquisitions.  Obtained documents, clearances, certificates and approvals from local, state and federal agencies.        01/2007   to   01/2008     Compliance Coordinator      Company Name   ‚Äì   City  ,   State      Payroll Verified licensure Compliance coordination per Federal and State regulations for nursing requirements  Produced legal documents, including contracts and real estate closing statements.  Researched statutes, decisions, legal articles and codes.  Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.  Analyzed client balance sheets for auditing purposes.  Contacted clients to schedule appointments and discuss the progress of cases.  Conducted background investigations on the defendant.        07/2017   to   12/2017     Enrollment Coordinator      Company Name   ‚Äì   City  ,   State     The Enrollment Coordinator processes applications for, changes to, reinstatement of, and cancellation of insurance policies. Verifies eligibility requirements to meet Department of Insurance and Medicare regulations along with standards set by the organization for Individual, Medicare and commercial groups enrollees. ¬†Analyze data received from various sources, to ensure accuracy of the claims and billing system.       10/2012   to   10/2013     Accounts Payable Clerk      Company Name   ‚Äì   City  ,   State      Generated and submitted invoices based upon financial schedule.  Ensured invoices and check requests for our location were processed efficiently and accurately.  Generated accounts payable reports for management review.  Utilized talents and expertise when conducting monthly closing processes, journal entries, and accruals.  Entered all invoices requiring payment via check or bank draft.  Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.  Successfully implemented new technologies and process automations to encourage continuous improvement.  Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.         Skills     Accounts Payable, ADP, ADP payroll, C, databases, filing, HR, JD Edwards, JDE, Mac OS, Access, Excel, Microsoft Office programs, Outlook, PowerPoint,Windows, Word, Notary Public, nursing, Payroll, Policies, project management, Purchasing, Recruiting, SAP, Scheduling, Seminars, Supervisor, Technical Support, Transportation, utilities       Education     2005     Associate of Science  :   Biology     John A. Logan College   -   City  ,   State           Affiliations     CiHRG member¬†  SHRM member and Graduate of Generalist Program    "
HR,"         HR PAYROLL/ ACCOUNTING REPRESENTATIVE         Summary    Diverse experience in Accounting, Credit Union Financial Services, Retail Sales, Customer Service, Telemarketing, Food & Beverage, Construction and Ironworks. Outstanding organizational ability with attention to detail, while balancing multiple projects in fast-paced environments with excellent interpersonal and communication skills. Demonstrated ability to gain customer trust and provide exceptional service, leading to increased repeat and referral business. Excellent leadership and motivational skills, with exceptional ability at problem solving and resolution.       Highlights         Branch Suite, N.A.D.A, Appro, Delta Docs, COWW, and other internal programs related to A/P & Payroll.   Excel spreadsheets    Meticulous attention to detail   Workers' compensation knowledge     Results-oriented, Self-directed, Microsoft Office proficiency, Time management, Strong problem solver, Resourceful, Dedicated team player, Strong interpersonal skills, Executive presentation development, Billing and coding          Accomplishments       Finance Skills      Originated new business¬†through professional networking, loan reviews and marketing.        Created strategies to develop and expand existing customer sales, resulting in an¬†increase in annual sales.          Accounting Skills      Operated computers programmed with accounting software to record, store, and analyze information.     General Ledger Accounts    Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.   Produced more account reporting data than required by taking on additional duties.     Researched and resolved billing problems that had been previously missed.            Experience      Company Name    City  ,   State    HR Payroll/ Accounting Representative   11/2008   to   11/2011       Assisted in all payroll duties including but not limited to: accounting for all employee hours worked, time off requests, STD, leave of absence, etc.   Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties     Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.       Managed payroll and time and attendance systems.         Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.           Responded to employee inquiries regarding payroll and timekeeping.             Onboarded new employees in the time reporting and payroll systems.               Processed rehires, transfers, terminations, garnishments and withholdings.                  Accounts Payable ‚Äã                  Prepared purchase orders and expense reports.                   Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.            Verified details of transactions, including funds received and total     Calculated figures such as discounts, percentage allocations and credits.   account balances.     Coded the general ledger and processed vendor invoice payments.       Opened and assigned new client accounts.       Coordinated approval processes of all accounts payable invoices.       Balanced batch summary reports for verification and approval.       Conducted month-end balance sheet reviews and reconciled any variances.       Researched and resolved billing and invoice problems.              Company Name    City  ,   State    Financial Relationship Specialist      Provide professional and prompt financial services to all members and potential members in a sales and service culture,   while continually educating members on credit union products and services in relation to the members' needs.   Researched banking guidelines and statutory requirements to stay updated on new laws and applications.     Processed sales referrals and promoted bank services and products, resulting in¬†branch sales increase.     Open new members' accounts, CD's and IRA's.  Originate and complete member consumer loan applications and close loans that have originated outside the in-store branch.   Balanced daily cash deposits and bank vault inventory with a zero error rate.     Assembled in-store marketing displays.       Trained employees on cash drawer operation.      Perform financial transactions, efficiently and accurately by providing accurate account information using accounts security procedures and recognizing accounts flags, etc.  Assist with vault cash and originating and scoring member loans as needed, and assures the Credit Union's interest is protected and liens to be filed can be perfected prior to disbursals of loan proceeds.          Company Name    City  ,   State    Trainer/Server   05/2008   to   12/2008       Ordering and serving the customers with excellent service.  Finding solutions to customer related issues.  Insuring that all duties at the closing and opening of the store were done correctly.  Assist in training new recruits.          Company Name    City  ,   State    Counter Supervisor   09/2006   to   07/2008       Assist Manager with all visuals for entire store.  Responsible for delegating and planning daily staff workflow, in the absence of the store manager.  Compile store merchandise and inventory reporting.  Respond to customer inquiries and provide excellent customer service.  Provide exceptional support in the areas of operational, sales and team management, and assist with special projects as required.          Education      Associates  :  Business   1998     Blue River Community College          Business        Bachelors  :  Business Finance   2016     UMKC          Business Finance        Skills      Analytical and Statistical reporting¬†  Public Speaking  Excellent Interpersonal Skills     "
HR,"         SR. HR GENERALIST       Summary    Quality-driven analytical professional who delivers consistent and successful results in HR affairs, including recruitment and retention, staff development, safety and health, mediation, conflict resolution, benefits and compensation, HR audit and records management, HR policies development and legal compliance.      Highlights         HRIS (Kronos, Lawson, PeopleSoft, QuickBooks, HBI, ADP & Oracle)      MS Office (Word, Excel, PowerPoint, Access, Outlook), EMR, Medical Manager.   Certified Mouth Swab- Drug test facilitator            Accomplishments     Created and implemented a training program for managers and supervisors including topics such as; employee motivation, effective leadership, completing disciplinary actions and performance reviews.  Satisfied record keeping requirements evaluated during annual HR Audit.  Reduce turnover rate by improving recruitment strategies, effective interviewing and proper selection. Improve employee relations events increasing employee participation and satisfaction       Experience      Sr. HR Generalist   01/2012   to   Current     Company Name   City  ,   State       Manage and Coordinate HR Support to 5 Resorts throughout South and Central Florida.  Enforce company's policies and procedures for 2000+ employees, in conjunction with the bargaining agreement.  Responsible for short and long term planning and management of the Human Resources function.  Recommend the department's budget and manage expenses within approved budget constraints.  Major areas of responsibility/management include, but are not limited to, employment, wage and salary administration, benefits, training, employee/labor relations, organizational development and payroll.  Work closely with Resorts General Manager implementing, achieving and maintaining the Resort's goals and objectives.  Participate in total Resort management as a member of the Resort Executive Team.  Key Accomplishments: Created and implemented a training program for managers and supervisors including topics such as; employee motivation, effective leadership, completing disciplinary actions and performance reviews.  Satisfied record keeping requirements evaluated during annual HR Audit.  Reduce turnover rate by improving recruitment strategies, effective interviewing and proper selection.  Improve employee relations events increasing employee participation and satisfaction.          Office Manager   01/2010   to   01/2011     Company Name   City  ,   State       Responsible for recruiting, interviewing, and hiring as well as monitoring payroll for over 60 retail employees.  Managed workers compensation cases for all employees.  Maintain HRIS database and 200+ personnel files.  Conducted reference checks and performed new hire and safety orientation for new employees.  Administer Personal Time Off and Sick Time records in the HRIS database for over 4000 employees in 4 states.  Ran and audited weekly benefits reports.  Acted as a liaison between benefit vendors and employees to resolve and troubleshoot claims issues.  Issue monthly and quarterly workers compensation reports to senior management.  Maintained OSHA logs and acted as a liaison between the carrier and the injured employees.  Conducted new hire benefits orientation and organized annual benefits fair.  Key Accomplishments: Developed and implemented PTO plans and Sick Time Plans for groups of employees that were currently not being tracked in the HRIS database.  Discovered and corrected a $200,000 error in reporting reserves for workers compensation claims.  Redesigned and updated the open enrollment and new hire benefits newsletter.  Provide assistance to the Benefits Manager in creating a companywide wellness program.          HR Specialist   01/2008   to   01/2010     Company Name   City  ,   State       Promoted company wide a broad range of HR functions; Job Fairs and , administering benefits, overseeing disciplinary actions, and managing HR records.  Co-chaired annual flex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews.  Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs.  Key Accomplishments: Foster a teamwork/open-door environment conducive to positive dialogue across the organization.  Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm.  Devise creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.  Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.          Education      Master of Science  :   Industrial/Organization Psych   2012       University of Phoenix   City  ,   State        Industrial/Organization Psych         BA  :   Business Administration Human Resources Management   2009       Interamerican University of Puerto Rico   City  ,   State        Business Administration Human Resources Management         Languages     Bilingual (English/Spanish)       Skills     ADP, Benefits, budget, databases, employee relations, special events, senior management, General Manager, hiring, HRIS, insurance, Kronos, labor relations, Lawson, leadership, managing, Medical Manager, meetings, Access, Excel, MS Office, Outlook, PowerPoint, 2000, Word, newsletter, Oracle, organizational development, payroll, PeopleSoft, performance reviews, personnel, policies, Progress, QuickBooks, record keeping, recruiting, reporting, retail, safety, teamwork, troubleshoot    "
HR,"         DIRECTV HR RECRUITER/ ADMINISTRATION       Summary    My goal is to obtain a position where I can utilize and enhance my education and skills.      Highlights           Excellent communication skills    Self-directed  Accurate and detailed    Certified in Basic Life Support (BLS)      Electrocardiography Certification (EKG)       Independent worker   Strong organizational skills    Energetic work attitude  Courteous demeanor            Accomplishments      Recognized by peers and management for going above and beyond normal job functions.     Was named top leader while working at Alexander Dawson College Bound    Quality Assurance   Ensured quality of  food .  Quality of care for customers    Offered job promotion to management only  two  weeks after start date  Flexibly rotated between  four  different jobs for Mac Shack   Human Resources Increased employee new hires by 65%.         Experience      DIRECTV HR Recruiter/ Administration    11/2014   to   Current     Company Name   City  ,   State       Generate new hire paperwork   Keep all government documents up to date  Help with the new employees and documentation  Make copies, badges, and packets  Transfer 125  MSO sheets into the computer per week  Post job ads to bring in candidates for open positions  Call and interview candidates over the phone  Scheduled and confirmed appointments for management team   Assist multiple managers with office issues and staff issues   Coordinated department functions for team of  10   employees      Updated employee accounts and information regularly       Create databases and spreadsheets to improve inventory management and reporting accuracy              Develop more efficient filing systems     Coordinate admission processes and prepare agreement packets     Handle and process confidential employee information            Hostess   09/2014   to   11/2014     Company Name   City  ,   State      Tasks as Hostess:    Friendly greeted customers   Professionally answered the phone  Had complete knowledge of the entire restaurant and menu   Completed cleaning checklists   Guided guests to appropriate tables   Helped book reservations for large parties and group  Ensured large parties were taking care of and satisfied   Efficiently used OpenTable to take reservations and seat guests  Dealt with customer issues calmly, quickly, and professionally           Hostess/Cashier/Busser/Food Runner/ Expo   09/2013   to   09/2014     Company Name   City  ,   State      Tasks as Hostess/Cashier/Busser/Food Runner/Expo:  Cashier/Hostess:    Professionalism   Cooperated with fellow coworkers   Ability to multitask   Satisfied customer requests   Greeted customers in a friendly and welcoming manner   Answered telephones quickly and professionally  Completed daily checklists   Exceed customer and employer expectations  Reliable and willing to cover employees shifts   ¬†Food Runner/Busser:‚Äã    Delivered food in a timely manner   Insured a clean and orderly work environment  Dealt with customer complaints and issues  Helped keep customer complaints to a minimum   Responded to customers requests immediately  Answered phones and took customers orders   Expo:   Made salads and side dishes  Added final ingredients and toppings to food  Restocked all dishes and silverware  Efficiently communicated with cooks to ensure orders were correct  Made sure all counter spaces were clean and orderly  Completed cleaning checklist  Helped with customer complaints and issues           Event Coordinator: Coyote U-Night Community Fundraiser   02/2012       Company Name   City  ,   State       Brainstormed event ideas  Oversaw budget plans  Oversaw 5  coordinating groups  Responsible for advertisement distribution and media coverage  Responsible for communication with clientele  Coordinated with 100  teachers to help with fundraiser  Ensured safety for 2,000  people           Education      High School Diploma  :   Hospitality, Travel, and Tourism   June 2014       Southwest Career and Technical Academy   City  ,   State  ,   United States       Four-year Hospitality program: Minor in Marketing     ‚ÄãProject Based Learning    Coursework in Hospitality and Tourism Management     Coursework in Marketing and Advertising         Coursework in Business, Marketing and Communications      Coursework in Marketing, Public Relations and Promotions Management      Coursework in Business Administration and Organizational Development     Coursework in Accounting, Financial Management and Event Planning      Coursework in Travel and Tourism        Hotel Management coursework       Coursework in Hotel Operations Management      Principles of Financial Accounting coursework      ‚Äã    Four year member of  DECA  Club         Four year Student Council member           Student body government representative            Nursing    College of Southern Nevada   City  ,   State  ,   United States       Pre-Nursing Major: Taking prerequisites    Courses completed:    Math 95,96  English 101,102,223  ALS College Success  Psychology 101  Sociology 101  Communications 101      3.75  GPA  ‚Äã‚Äã          Skills      Professional and friendly      Careful and active listener    Exceptional
 multi-tasker    Delivers exceptional customer service     Computer knowledge and skills‚Äã  Neat, clean and professional appearance  Reliable team worker  Engaging personality  Detail oriented  Personal skills  Conflict
resolution  Accurate and detailed   Computer knowledge and skills‚Äã    "
HR,"         HR BUSINESS PARTNER       Summary     Proactive Human Resources Business Partner guiding performance management, talent planning and benefits. Decisive with proven success providing employee relations support and oversight for efficient operations. Extensive knowledge and experience developing code of business conduct and ethics policies.       Skills          Leadership development  Collaborative  Organization and efficiency  Exemplary verbal and written communication      Time management  Conflict mediation  Self-starter  HR experience in Technology Field            Professional Experience      HR Business Partner   |   Company Name    -    City  ,   State     |   08/2020   -   01/2021     Served as the primary point of contact for the HR department for each assigned network by providing direct assistance or connecting them with the appropriate HR Specialist.  Advised supervisors and management in performance management strategies and interventions, including reviews of disciplinary procedures and actions and recommendations for separations of employment.  Assisted with formal and informal inquiriesand investigations in conjunction with external legal counsel as necessary.  Identified areas of opportunity for change initiatives that will positively influence assigned network performance and success.  Worked with assigned networks' leadership to develop strategies and interventions for problems areas, such as turnover and compliance with training, evaluations, and other employment related requirements.  Assisted and advised network leadership on departmental structure and job creation and analysis, including editing of job descriptions and developing appropriate wages.  Served as HR representative in cross-functional Agency projects and initiatives by connecting HR solutions with assigned networks' needs to ensure alignment with Agency values and strategic objectives.  Ensured adequate staffing levels for assigned networks and develops strategies, in conjunction with the Recruitment and Hiring team, to recruit qualified staff.  Interpreted and explained human resources policies, procedures, laws, standards, and/or employment regulations to employees and management in assigned networks.  Served as employee advocate by meeting with employees and addressing concerns.  Collaborated with other HR Business Partner frequently to ensure alignment of practices across Agency and to share resources and ideas.  Reviewed and analyzed metrics and data; provides recommendations based on findings to executive management as needed.  Reported quarterly to the Human Resources Manager on key performance indicators, strategies and initiatives, employee relations actions taken, and other items as assigned.  Maintained current knowledge of human resources federal and state laws including Equal Employment Opportunity (EEO), ADA, Affordable Care Act (ACA), Wage and Hour, Family Medical Leave Act (FMLA), USERRA, etc.         Sr. HR Consultant and TA Specialist   |   Company Name    -    City  ,   State     |   02/2018   -   04/2020     Developed staffing strategies to fill vacancies and define position allocations.  Reviewed referral candidates and contacted qualified individuals to request applications.  Planned and executed recruitment events to bring in area candidates.  Facilitated organizational development initiatives to conduct performance management and talent assessment.  Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.  Listened to clients' needs and assisted with identifying and securing appropriate services.         Human Resources Consultant IV   |   Company Name    -    City  ,   State     |   05/2014   -   02/2018     Established measures to promote diversity and drive equal access to opportunity and advancement.  Facilitated strategies planning through effective partnerships with leaders.  Aided senior leadership during executive decision-making process, generating daily human resources reports on metrics and policies to recommend corrective actions and improvements.  Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.  Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.  Performed sensitive and confidential investigations into misconduct issues in workplace, detailing all incidents in reports.  Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.         Principal Consultant   |   Company Name    -    City  ,   State     |   05/2011   -   05/2014    Built a successful consulting business serving private and public sector businesses. Marketed business in Anchorage and Juneau, Alaska and Phoenix, Arizona.   Established excellent rapport and professional relationships with business leaders.  Created marketing materials, drafted proposals and bid on contracts. Of the bids submitted, 91% were awarded.  Initially, offered organizational management and talent acquisition services.  Additional services provided: training for management and staff from completing a time card and payroll processes to change management.  Facilitated discussions (informal mediation) services.  Set up performance and absence management expectations, policies, processes and tracking. Counseled staff, performed workplace investigations, drafted findings and supported management through the corrective action process.         Education and Training      Alaska Pacific University   |   City  ,   State     |   05/2004    Bachelor of Arts  :   Organizational Management, Human Resources          Additional Information     Organized, strong attention to detail, dedicated and committed to excellence       Computer Literacy     Proficient in Microsoft Suite - Word, Excel, Powerpoint, Outlook  Various Oracle based HRIS, Budget and Accounting Software and Databases    "
HR,"         ASSISTANT MANAGER - HR            www.linkedin.com/in/sumankumari725b9236         Professional Summary     Looking for a challenging position, which utilizes my skills, hard work and provides opportunities to learn and contribute to the organization. I want to see myself as an active contributor to a team of ambitious people and thereby enhance my knowledge and personality. Human Resource Professional with over 4 years of rich experience in Recruitment, Organization Developement, Time Management, Training & Development, Performance Management, Employee Engagement, TPM & Audit. Worked as an Assistant Manager- HR (Generalist Profile) with VARROC POLYMERS PVT. LTD at its manufacturing unit and assisted HRM & SAP at the unit. Possess strong communication, interpersonal, problem solving skills and analytical skills. Strong communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilise the same in a productive manner. Fast Learner (demonstrated ability to learn and master new skills/tools, even in strictly harsh deadline) Mentor and groom resources.       Skills         SAP R/3 4.7, MS Office (Word, Excel, Power Point, Outlook, Internet Applications). *Have good understanding of SQL, HTML, CSS and JavaScript. *Operating Systems: Windows 95/98/2000/XP *Functional Knowledge: Recruitment, Organization Management, Time Management, Payroll, Benefits, Personal Administration, Training and Development, ESS, Performance Appraisal.             Work History      Assistant Manager - HR  ,     09/2012   to   08/2013     Company Name          Generalist profile - Recruitment, Training & Development, Performance Appraisal, Employee Engagement, Audit, SAP-HR PA -Personnel Administration Defined the Enterprise Structure, Personnel Structure and Pay Scale Structure for the enterprise and linked the Pay Scale and Enterprise Structures.  Configured user parameters and the number range intervals for personnel numbers.  Configured personal data.  Customized the basic settings for Personnel Administration.  Customized personnel actions and the reason for change in personnel action Configured Personnel Area Groupings and Employee Groupings.  Assigned Personnel Area to Company Code.  Performed various personnel actions, specifically, hiring employees, performing organizational reassignment, change in pay, termination.  PA30, PA40, PA10, PA20 Recruitment & Selection Involved in the full life cycle of the Recruitment Process.  Induction of New joiners.  Preparation of Job Description and Roles & Responsibilities of department.  Training & Development Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization.  Deployment of Competency Model (Competency Mapping /Skill Mapping).  Training Need Identification of employees through PMS & IDP and Workmen through Skill Matrix.  Preparation & circulation of Annual as well as Monthly Training Calendar as per QMS (ISO/TS 16949:2009 & OHSAS).  Designing & developing Training procedures, Modules, Training syllabus & activities in consonance with training requirement with faculties.  Organizing internal & external training programs, OBT's, Events & Workshop.  Creating Pre & Post-Training Assessment Tools (Evaluation/Effectiveness) - Written Test & Feedback Form to gauge the present skill & gap.  Preparation of training budget with cost reduction initiatives.  Employee Engagement Build connect with employees and their families as per part of engagement initiative by conducting welfare and sports events, new initiatives, medical support and benefits.  Cascaded business plan and goal at unit level through formal and informal communication set up.  Organized various activities like Get-together, Birthday, Painting competition, Safety day celeb, Kaizen competition, sports activity, Auto related games etc.  Performance Management Co-ordination with Functional Heads in setting up of KRA's of employees.  Timely distribution of Performance Appraisal Form to all the departments.  Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time.  Also used to take care of performance review of trainees and probationers.  Statutory Compliance & Grievance Handling Involved in Provident Fund, Gratuity, Labour Welfare Fund, Factory License renewal, Contract Labour Management, Labour welfare, Standing Order & resolving IR issues in the plant.  TPM Was appointed as TPM ET-Pillar Head in the plant and was responsible for Education & Training of staff and workers as per the TPM method.  Audit Responsible for facing various Customers audits (like M&M, GM, Bajaj, VW etc.), ISO/TS 16949:2009, EMS-OHSAS & TPM Audit.  Administration Management Monitoring of Canteen, Housekeeping, Security, Vehicle management, Stationery & Guest Management.  HR Initiatives Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library.         Assistant Manager - HR  ,     07/2010   to   07/2011     Company Name          To maintain HR database.  To generate various HR reports required by the management.  To maintain organizational structures, create positions and jobs in SAP To provide support in the HR administration of pay and bonus review, providing reports and stats to senior managers and supporting HRBPs in the collation of work.  To maintain attendance and leave of employees in SAP.  Involved in the full life cycle of the Recruitment Process and On boarding.  Preparing & updating Organizational chart & making head count as well as requirement report (HR MIS).  Preparation of Job Description and Roles & Responsibilities of department.  Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization.  Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library.  Timely distribution of Performance Appraisal Form to all the departments.  Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time.         Assistant Manager - HR  ,     05/2008   to   05/2010     Company Name          Overlooking the recruitment process for providing best fit to the client as per their requirement.  Understanding the requirement of the position in terms of competencies, experience etc.  Sourcing suitable profiles from various sources as per requirement.  Interviewing potential candidates to do an interest check for the requirement and judge their suitability.  Coordinating with client to confirm profile suitability and scheduling interviews till final selection.  Keeping a record of operations and deal with various recruitment enquires.  Keeping excellent relationships with clients whilst helping them find the best employees for their business.         Education      Bachelor of Education (B.Ed)  :   Education  ,   2014-2015     Magadh University   -   City             MBA  :   Human Resource  ,   2006-2008     Xavier Institute of Social Service   -   City       Human Resource        Bachelor of Science (B.Sc)  :   Biotechnology  ,   2002-2005     Ranchi University   -   City             Skills    basic, Benefits, budget, business plan, cost reduction, CSS, client, clients, database, delivery, Designing, full life cycle, Functional, hiring, HTML, HR, Internet Applications, ISO, JavaScript, letters, Excel, MS Office, Outlook, Power Point, 2000, Windows 95, 98, Word, ESS, MIS, Enterprise, Operating Systems, Organizing, Organizational, Painting, Payroll, Performance Appraisal, Performance Management, Personnel, promotion, Recruitment, requirement, Safety, SAP, SAP R/3 4.7, SAP-HR, scheduling, scheme, SQL, Time Management, training programs, Written   "
HR,"         HR ASSOCIATE MOBILIZATION COORDINATOR       Summary    Professional with extensive experience in Human Resources in Oil & Gas Company.  Want to be part of an organization that allows me to utilize my strongest skills to achieve the goals for the company, as well as my own personal goals.      Accomplishments      MVP Award, Houston, 2009.  Meeting Project Client set goal of mobilizations to Escravos GTL project year end 2008.  Training Focus The basicc of Expatriate and Foreign Nationla Taxation, Houston, 2007 Death Notification Training, KBR Employee Assistance Program, Houston, 2008.        Skills        MS Office (Word, Excel, Outlook and powerpoint) SAP database, Applicant tracking system. * Strong organizational and Adminstrative skills * Develop and implement creative solutions with cost, efficiencey and deadlines. * Articulate and effective communicator and trainer * Committed to achieving company and personal goals and high quality performance standards.            Experience     01/2009   to   Current     Company Name   Ôºç   City  ,   State      HR Generalist Mobilized high volume exployees overseas on short/long term in accompanied /unaccompanied status.  Point of contact form the beginning till the end of expats/Inpat assignment.  Directed and implemented human resource policies and procedures and provided guidance to field human resources managers.  Created assignment offers compensation packages to include uplifts and base pay, per diem allocation, additional payments and benefits.  Directed employee to employee relations, policy development, training, recruitment, payroll and benefits administration.  Attended corporate planning meetings and assisted in re-writing international assginment policies and procedures.  Sit in interviewes and trained new employees.  Administer the Good and Services review program twice a year.  Evaluated new hire documents and employee evaluations, and provided extensive training to staff members.  Prepared and presented training seminars to other HR professional.  Assist employee issues with benefits, payroll, HR systems and Administrative issues.  Manage regions: Germany, Kuwait, Brazil, Australia, Italy, Mexico, China, Zambia, Angola.         01/2007   to   01/2009     HR Associate Mobilization Coordinator    Company Name   Ôºç   City  ,   State      Handled unemployment and workers' compensation claims, maintained personnel files, and updated the company's affirmative action plan.  Responded with sensitivity in a timely manner to employee problems and concerns.  Presented company policies, procedures, philosophy, and benefits to new employees.  Attended corporate planning meetings and assisted in writing policies and procedures.  Arranged medical appointment, assignment paperwork, travel, hotel, car rental, temporary housing and tax briefings.  Prepared and processed personnel transfer paperwork.  Prepared and distributed correspondence to internal and external candidates * Apply for entry and work visas.  Manage regions: Nigeria, Chad, Indonesia, Algeria, Canada, Qatar.         01/2005   to   01/2007     Administrative Specialist Administrative associate/ Tax assistant    Company Name   Ôºç   City  ,   State      Managed the Tax Equalization Program for Expats and inpats.  Collect check payments, verified amount and send to payroll for endorsement * Assist expats with completing tax forms and answer questions.  Complete check request for reimbirsement of P&I on employees and IRS notices * Initiate move notices * Administer the Certificate of Coverage program for expats on assignment.  Order office materials and supplies from varies vendors.  Compose and types collections letters and other corresoindence by email or certified mail.  Back up timesheet keeper and Web pan initiator.  Codes and process invoices and overhead financial numbers.         01/2003   to   01/2005     Administrative Associate      Provided administrative or secretarial support to a department.  Worked to complete defined tasks in accordance with standard procedures.  Supports general business operations by providing simply administrative support activities.  Compiled, copies, sorted and files records of office activities, business transactions and other activities.  collect and distribute department and employee's mail.  Set up pouch mail for new projects.  Took passport and visa pictures.  Notified payroll, HR and A&F of employees new assignment or completions.  Structured and maintained a clean and organize office area.          Education and Training     2007     A.A  :   General Studies    San Jacinto College   Ôºç   City  ,   State      General Studies       2010     B.A  :   Business Mgt    University of Houston Downtown   Ôºç   City  ,   State      Business Mgt            HR mgt VP - SHRM UHD chapter              Activities and Honors    Member, SHRM, Houston, 2009 to 2017 Member, HR Houston, 2009 to 2018 Member, Houston International HR Roundtable LLC, Houston, 2011 to 2015      Languages    Fluent in Spanish and English - Read, Write and Speak *      Skills    administrative support, benefits administration, business operations, employee relations, process invoices, policy development, SAP, Structured   "
HR,"         REGIONAL HR MANAGER       Summary    Holistic HR Professional with 5 years 7 months experience in Human Resources vertical in areas of
recruitment, employee relations and performance management after completing 2 years of full time          Experience      Regional HR Manager     Aug 2015   to   Dec 2016      Company Name   Ôºç   City       Looking for good HR opportunities in San Francisco Bay Area.  VISA STATUS:""Work Permit-No Visa sponsorship Required""
Skills
Staffing and recruiting professional    Microsoft Office Suite expert
Interviewing expertise     HRIS applications proficient
On Boarding/Off-boarding    Report Writing
Employee relations
 New employee orientations
Performance Management
Accomplishments
Recruited 250 employees in 4 months for launching new  RIBG (Rural Inclusive Banking Group)
vertical of ICICI Bank.  Worked on  ""Female Workforce attrition at Mid Managerial level"" and suggested ways to retain,
which was incorporated in policies.  Worked on streamlining recruitment and onboarding process at indusind Bank by suggesting
changes in ""E-joining"" portal.  Assisted in successful completion of project ""Applicant Experience at ICICI Bank"" which focused
on enhancing recruitment experience of applicants.  Suggestions from the project were
implemented.  Worked as ""Regional HR Manager"" managing entire HR function for Andhra Pradesh/Telangana
states for Assets & Liability vertical.  Led team of two HR Executives.  Role similar as HR Business
Partner role since this required working closely with Business Leaders for arriving on
recruitment gaps, resolving employee escalations, and PMS related issues etc.  Handling end to end recruitment cycle right from sourcing (from job portals, through
consultants and campus recruitment etc.), taking interviews, negotiating offers till on
boarding.  Ensuring every month all new joiners are included in payroll.  Maintaining new joinee
tracker, induction tracker, offered applicants tracker for same.  Making monthly Recruitment Report (Power point presentation, MIS), Branch Visit report,
Escalation report and taking monthly meetings with Regional heads.  Making PowerPoint
presentation for recruitment forecasting and attrition analysis on quarterly basis.  Maintaining updated HRIS for the region and sending it to business heads on monthly basis.  Handling all employee queries regarding leave request, transfers, performance appraisal.  Closing Performance Management for the financial year, liasioning with Regional Heads.  Issuing
PIP (Performance Improvement Plan), Termination letters etc.  Preparing investigation reports for escalations within the region in discussion with Regional
Heads.  HR Presenter in RCU investigations along with Legal and Employee Relations Manager for
cases of the region.  Identifying training needs and sending employees for various training programs.Sending new
joiners for induction program.  Ensuring Goal Sheet adoption, half yearly feedback is done within deadline ensuring PMS is
completed on time.         Employee Relationship Manager     May 2013   to   Jun 2015      Company Name   Ôºç   City  ,   State     Conducting regular branch visits for ground sensing.  Making branch visit report and maintaining
branch visit tracker.  Handling employee queries regarding organization policies, transfer
requests, salary and leaves etc.  Maintaining and updating HRIS for the region.Taking Induction
Session of new joiners.  Handling employee grievances by analyzing case and preparing preliminary investigation report.  Conducted Performance Appraisal for Rajasthan RBG group.  Managing entire Performance
Management cycle right from Goal Sheet Updation, conducting ""Half yearly feedback"", ""360
degree feedback"", ""Normalization"" till final rating updation on People Soft.  Conducting ""Talent Panels"" for the region after ratings.  Handled PMS escalations and conducted
""Communication meetings"" for employees.         Recruitment Manager     May 2011   to   Apr 2013      Company Name   Ôºç   City  ,   State     Handling Recruitment for entire Rajasthan RBG (Retail Banking Group) & RIBG (Rural Inclusive
Banking Group) and GOG (Global Operations Group).  Managing entire recruitment life cycle
right from sourcing,interviewing and negotiating/releasing offers till on boarding.  Ensuring all
new joiners are included in Payroll.  Making monthly Recruitment Report (both excel sheet and
PPT) for monthly meetings with respective Business Heads and building strategies accordingly.  Making annual ""Attrition report"" and ""Recruitment Forecast Report"" for entire zone.  Using ""Hirecraft"" for interview management, candidate management and maintaining pool of
applicants for future requirements.  Center Head for various mass recruitment drives conducted by ICICI Bank i.e.  NIIT Leadership
Program, I Bank and PO Program etc.  Campus Recruitment -Visited many campuses (MDI Gurgaon, IMT Ghaziabad, ICFAI Gurgaon IIM
Kashipur etc.) for hiring MBA freshers).         Intern     Mar 2010   to   Jun 2010      Company Name   Ôºç   City  ,   State     Taking and understanding requirements from clients, sourcing applicants using ""Mass Mailing, Job
Posting, doing screening and lining them up for interviews with clients.  Coordinated & followed-up
with respective HR departments for salary negotiation, joining.         Education and Training      MBA  ,   Human Resource   2011     ICFAI Business School   Ôºç   City  ,   State  ,   India   Human Resource       Bachelor of Science  ,   Electrical Engineering   2009     Bharati Vidyapeeth College Of Engineering   Ôºç   City  ,   State  ,   India   Electrical Engineering       Interests    Completed Diploma and trained in vocal classical music for 3 years. Won 3rd prize in national level
group song competition. Captain of volleyball team in school and presented school in various Inter
school competitions.
*Worked with SEEDS (an NGO) and Led 10 volunteers to organize health & literacy awareness camps.
Awarded ""Outstanding Contribution to Society"" by SEEDS acknowledging my contributions.      Skills    Banking, Closing, clients, Employee Relations, financial, forecasting, hiring, HRIS, HR, Leadership, Legal, letters, Mailing, Managerial, Managing, MBA, meetings, excel, Microsoft Office Suite, PowerPoint, Power point, MIS, negotiating, negotiation, Payroll, People Soft, performance appraisal, Performance Management, Performance
Management, policies, Presenter, Recruitment, recruiting, Report Writing, Retail, San, Staffing, training programs      Additional Information      Interests
*Completed Diploma and trained in vocal classical music for 3 years. Won 3rd prize in national level
group song competition. Captain of volleyball team in school and presented school in various Inter
school competitions.
*Worked with SEEDS (an NGO) and Led 10 volunteers to organize health & literacy awareness camps.
Awarded ""Outstanding Contribution to Society"" by SEEDS acknowledging my contributions.     "
HR,"         FIELD HR ASSOCIATE           Summary    Reliable HR Field Associate with a Master's of science in Human Resource management emphasis as a Generalist. Passionate and motivated with a drive for excellence.  Handles tasks with accuracy and efficiency.
______________________________________________________________________________
Skills
*Verbal and written communication skills
*Time management and organization skills
*Powerpoint presentations
*Flexible
*Recruiting
*Investigation training
*Employee engagement
*Ability to develop and execute recruitment strategies
*Analyze data and recommend opportunities for improvement
*Experience in preparing for audits
*Assisted in the hiring process by screening resumes-Select interview process certified via FedEx Ground
* Demonstrated ability to interact effectively with employees.
* Ability to anticipate and identify problems and use sound judgment and fact based analysis to develop effective and efficient solutions.
* Software skills, including use of Microsoft Office software and web-based applications.
* Ability to work day, evening and overnight hours as business needs dictate. I am sending my resume to apply for the position of HR Generalist at AccruePartners, which was posted on LinkedIn by Mr. Luther Hardings.
As you can see in my resume, I possess over 6 years of experience working as an HR professional at two renowned companies in the US, which according to your job requirements, are two most important points.
My qualifications are the exact match to your job descripton:
* Capable of carrying out the recruitment process efficiently while maintaining quality standard.
Evidence: Screened 1500 resumes, Interviewed 500 candidates and hired 150 from this pool for the new call center setup at ABC Company in only 25 days.
* Able to consistently draft new and improve HR policies and procedures to boost staff motivation.
Evidence: With new and improved policies and procedures and resolving all staff related issues, increased employee motivation which resulted in increased retention percentages over the years that I worked at ABC Company.
* Proficient in executing effective employee performance evaluations and subsequent performance based appraisals
Evidence: Performed employee evaluation process and appraisals on quarterly basis under the supervision of the HR manager at Emerson Network Power Inc.
With my passion for HR work, superb management skills and the urge for performing with quality, I would be able to contribute to your HR Department effectively. Thank you very much for your consideration. I look forward to meeting with you soon.
Best regards,
(Signature)
Nathan Talovsky
Enclosure.
*Mar
*Human Resource Coordinator Thank You Email after Interview
A thank you letter or email is a business norm which every candidate has to follow behind interview with a prospective employer. Thank you emails are a courtesy that you should indulge in.
Let us take the example of a candidate who has given an interview for the position of a Human Resource Coordinator. He or she will need to ensure that an email is sent which reiterates his or her interest in the job and thanks the interviewer for his time.
_______________________________________________________________________________
Human Resource Coordinator Thank You Email
To: Jennifer Miller [Email]
Subject | Re: Human Resource Coordinator - Kimberly Perez
Dear Ms. Miller,
Please accept my heartiest appreciation for taking out the time and interviewing me for the position of a human resource coordinator last Wednesday. It was an absolute pleasure meeting you in person and discussing the possibility of my working with ABC Company.
I am very enthusiastic about joining ABC Company, meeting you at the interview has solidified my interest even further. As a keen candidate for this position, I have much to offer in terms of meticulous attention to detail while carrying out HR duties, organizing and scheduling on boarding activities for new hires and ensuring compliance for FMLA. My demonstrated ability to work in a fast paced environment will be evident from my work in responding to employee requests and coordinating general administrative tasks. Responsible for addressing employee relations concerns and recruiting for open positions at assigned facilities. Must be able to travel up to 75% of the time with overnight stays required as business needs dictate.
Essential Functions
* Ensures compliance with all employment laws, regulations, and FedEx Ground policies, procedures, and processes.
* Identifies employee relations issues and resolves as appropriate. Provides Human Resource (HR) advice to management and responds to employee inquiries.
* Conducts investigations in a timely and appropriate manner. Identifies the issues and parties involved and provides a thorough and accurate investigative report with appropriate recommendation(s).
* Maintains an HR presence in assigned facilities by engaging all levels of employees through activities to include, but not limited to, dock walks, engagement meetings, and/or special events.
* Leads the development and execution of the recruitment strategies while managing costs to budget. This includes, but is not limited to, recruitment activities, peak planning, and participating in outreach events. Builds and maintains effective relationships with schools and community-based organizations.
* Analyzes data and provides recommendations to management for improvement initiatives.
* Prepares, audits, and monitors Affirmative Action Plans.
* Screens resumes of internal and external candidates for non package handler positions, participates in the panel interview process, and makes recommendations to the hiring manager regarding final selection decisions.
* Properly and timely dispositions applicants and jobs by effectively utilizing applicant tracking system.
* Assists management with development of job offers, which includes gaining appropriate approvals.
* Ensures all new employees are on-boarded effectively.
* Manages participation in all government-sponsored tax credit programs.
* Facilitates and conducts training.
* Participates in hub and station assessments and assists with strategic planning solutions.
* Participates in Operations' staff meetings.
Minimum Education
* Bachelor's Degree in Human Resources, Business, Communications, or related discipline required. In addition to the two (2) years Minimum Experience, a high school degree or GED and additional four (4) years HR Generalist, employee relations or recruiting (to include FXG/FXSP Field HR Associate) will be considered equivalent to a Bachelor's Degree.
Minimum Experience
* Two (2) years professional HR experience in HR Generalist, employee relations or recruiting (to include FXG/FXSP Field HR Associate) required or related area.
Required Skills, Abilities and / or Licensure
* Verbal and written communication skills necessary to explain complex and/or confidential information and communicate with all levels of management.
* Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and work independently in responding to day-to-day functional needs.
* Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.
* Demonstrated ability to interact effectively with employees.
* Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
* Software skills, including use of Microsoft Office software and web-based applications.
* Ability to work day, evening and overnight hours as business needs dictate.
* Professional in Human Resources (PHR) Senior Professional in Human Resources (SPHR) certification preferred.
% of Travel for the Position
50%-75%
Address      Highlights          Human Resource Generalist  PROFILE: Avid professional with over 6 years of experience in a fast paced Human Resource department. Incomparable ability to prioritize and execute multiple HR projects and deadlines concurrently. Unmatchable organizational, time management and interpersonal skills. Proficient in administering corporate HR initiatives, providing a broad level of counseling on recruitment, employee relations, retention and training programs and handling complex situations with professionalism and confidentiality. Expert knowledge of local, state, district and country laws influencing personnel actions.  AREAS OF EXPERTISE  Job analysis  Market pricing  Salary administration  Performance review  Employee orientation  HR policies development  Benefits administration  Recruitment coordination  ADP  PeopleSoft  HRIS systems  MS Office: Word, Excel, PowerPoint  Visio                Experience      Field HR Associate    January 2015   to   Current     Company Name          Ensures compliance with all employment laws, regulations, and FedEx Ground policies, procedures, and processes.  Identifies employee relations issues and resolves as appropriate.  Provides Human Resource (HR) advice to management and responds to employeeinquiries.  Conducts investigations in a timely and appropriate manner.  Identifies the issues and parties involved and provides a thorough and accurate investigative report with appropriate recommendation(s).  Maintains an HR presence in assigned facilities by engaging all levels of employees through activities to include, but not limited to, dock walks, engagement meetings, and/or special events.  Leads the development and execution of the recruitment strategies while managing costs to budget.  This includes, but is not limited to, recruitment activities, peak planning, and participating in outreach events.  Builds and maintains effective relationships with schools and community-based organizations.  Analyzes data and provides recommendations to management for improvement initiatives.  Prepares, audits, and monitors Affirmative Action Plans.  Screens resumes of internal and external candidates for non package handler positions, participates in the panel interview process, and makes recommendations to the hiring manager regarding final selection decisions.  Properly and timely dispositions applicants and jobs by effectively utilizing applicant tracking system.  Assists management with development of job offers, which includes gaining appropriate approvals.  Ensures all new employees are on-boarded effectively.  Manages participation in all government-sponsored tax credit programs.  Facilitates and conducts training.  Participates in hub and station assessments and assists with strategic planning solutions.  Participates in Operations' staff meetings.          Financial Aid Counselor    May 2013   to   November 2013     Company Name   Ôºç   City  ,   State      Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.  Interview applicants and request specified information for loan applications.  Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs.  Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork.  Inform individuals and groups about the financial assistance available to college or university students.  Maintain current knowledge of credit regulations.  Match students' needs and eligibility with available financial aid programs to provide informed recommendations.  Review billing for accuracy.  Assist in selection of financial award candidates using electronic databases to certify loan eligibility.  Compare data on student aid applications with eligibility requirements of assistance programs.  Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds.          Financial Aid Advisor    June 2010   to   May 2012     Company Name   Ôºç   City  ,   State      Check loan agreements to ensure that they are complete and accurate, according to policies.  Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.  Interview applicants and request specified information for loan applications.  Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork.  Inform individuals and groups about the financial assistance available to college or university students.  Maintain current knowledge of credit regulations.  Match students' needs and eligibility with available financial aid programs to provide informed recommendations.  Assist in selection of financial award candidates using electronic databases to certify loan eligibility.  Maintain and review account records, updating and categorizing them according to status changes.  Compare data on student aid applications with eligibility requirements of assistance programs.  Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds.  Review accounts to determine write-offs for collection agencies.          Human Resource Coordinator    November 2007   to   March 2010     Company Name   Ôºç   City  ,   State      Administered employee benefit plans including new hire orientation program, open enrollment process and wellness program.  Prepared, presented and distributed employee communications, publications and announcements.  General Human Resources Functions: Administered policies and programs relating to all phases of human resources activity including HR planning, recruitment, training and development, employee performance evaluation and appraisals, firing processes, etc.  Along with these, maintained knowledge of legal requirements and government reporting regulations affecting human resources.  Administration of Employee Relocation: Worked independently with candidates to manage the relocation process and coordinated all arrangements to include: house hunting trip, travel, temporary housing arrangements and movers.  Key Accomplishments
Developed and maintained various HRIS systems to improve management of tracking of employee relations issues, leaves, corrective actions and unemployment.          Education      Master of Science   :   Human Resource Management  ,   July 2014    Strayer University   Ôºç     State      Human Resource Management        Bachelor of Arts   :   Human Resource Management  ,   June 2011    Strayer University   Ôºç     State      Human Resource Management        B.B.A   :   Human Resource Management  ,   2005    University of Clifton   Ôºç   City  ,   State      Human Resource Management        PHR certification - HR Certification Institute, Pomona, NY. [   :     2006            ]
HRCI certification   :     2006    HR Certification Institute   Ôºç   City  ,   State              Affiliations    Member of Alpha Chi National Honor Society
Member of National Society for Collegiate Scholars      Personal Information    Please feel free to call me at (217) 097-5477 if you need any further information from me that will assist you in processing my application. I am very excited at the prospect of working for your company and look forward to seeing you again soon. Thank you for your time and consideration.
Best Regards,
(E. Signature)
Anthony Nelson
88 Malard Drive
Clarksville, TN 93002
http://coverlettersandresume.com/hr/human-resource-coordinator-thank-you-email-after-interview/
Auto req ID
114760BR
Posting Title
Field HR Generalist I - II
Position Type
Full Time      Skills    ADP, Avid, Benefits administration, billing, budget, interpersonal skills, counseling, credit, clients, databases, documentation, employee communications, employee relations, special events, fast, filing, financial, firing, funds, government, Hiring, HRIS, hub, Human Resources management, Human Resource, Human Resources, HR, Information Systems, Job analysis, leadership, legal, managing, Market, meetings, Excel, MS Office, office, PowerPoint, Word, monitors, organizational, payroll, peak, PeopleSoft, performance appraisals, personnel, policies, presenting, pricing, processes, publications, Recruitment, reporting, strategic planning, tax, phone, time management, training programs, Visio, written      Additional Information      Please feel free to call me at (217) 097-5477 if you need any further information from me that will assist you in processing my application. I am very excited at the prospect of working for your company and look forward to seeing you again soon. Thank you for your time and consideration.
Best Regards,
(E. Signature)
Anthony Nelson
88 Malard Drive
Clarksville, TN 93002
http://coverlettersandresume.com/hr/human-resource-coordinator-thank-you-email-after-interview/
Auto req ID
114760BR
Posting Title
Field HR Generalist I - II
Position Type
Full Time  1101 E Cleveland Road
City
Hutchins
State
Texas
Zip Code
75141
Search Engine Description
Human Resources
Domicile Location
P753
EEO Statement
FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce     "
HR,"         HR EMPLOYEE RELATIONS SPECIALIST       Summary    Dedicated and self-motivated professional with experience in providing outstanding support
to business partners. Skillful in tracking details, office management, and following-up with internal
and external partners to ensure ontime completion of projects. Possesses easily transferable skills such as organization, working with teams, time
keeping/payroll and business writing.      Highlights         ADP Payroll System  Microsoft Office Suite (Word, Excel, Outlook, Publisher and PowerPoint)             Accomplishments      As a Programs Director, created a fundraiser for the United Negro College Fund that raised over $2500.    Planned networking events for¬†employees    Held leadership roles within the Order of the Eastern Star where responsible for membership, accounting, and event planning        Experience     02/2015   to   Current     HR Employee Relations Specialist    Company Name   Ôºç   City  ,   State      Conducted Investigations and resolutions of ¬†workplace¬†issues/inquiries from field employees and management.  Served as a¬†partner¬†for managers and employees by ensuring application of company policies and procedures.  Created and conducted training for hourly and salaried employees.  Support performance management process for all employees.  Partnered with Equifax and Unemployment Cost Control to research and respond to unemployment claims.         02/2014   to   02/2015     Store Operations Associate    Company Name   Ôºç   City  ,   State      Monitored inventory control, processed physical counts of all merchandise, organized and secured all inventory
       (including cellular devices and accessories), and responsible for shipping and receiving of inventory.  Investigated and resolved any inventory discrepancies.  Merchandising, assist with floor sets, create service desk tickets for defective equipment.  Processed customer trade-in's and returns (cellular devices and accessories).  Provided general customer service and process account payments to assist account holders.         01/2001   to   01/2013     Clerical/Staff Associate IV    Company Name   Ôºç   City  ,   State           02/1753         Verified and updated business caption listings in (database) Common Suite System using setup forms
          received from the Directory Marketing Unit group.    Review each Directory Listing Report in detail to confirm the accuracy of the data.  Correct discrepancies between written order requests and database system.  Interpret, verify, analyze and input listings from advertising orders.  Input payroll, provided payroll administrative support for employees.  Execute directory specific reports to prepare the white pages business section for final printing and
          shipping to external customers.  Conducted training sessions for all new hires on writing service orders via NetMeeting (web-based) and
          classroom setting.  Created learning materials including policy & procedure manuals utilized company wide.          Education          Bachelor of Science  :   Network Information & Technology Administration    Eastern Michigan University   Ôºç   City  ,   State      Network Information & Technology Administration            MBA  :   Management    Davenport University   Ôºç   City  ,   State       Currently enrolled         Skills      Critical Thinking  Conflict Resolution  Leadership  Integrity  Customer Service  Human Resource Training  Microsoft Office Suite        Volunteer Associations      Order of the Eastern Star - Unity Love Miriam #66, Worthy Matron, Secretary, Treasurer.
       Served in leadership, treasurer, and secretarial roles within the organization. Chaired and co-chaired
       Fundraising events to support charitable causes.  AT&T Community Network - Michigan Chapter, Assistant Programs Director
       Organized fundraisers to support United Negro College fund program, raised over $2500 to support
       Annual scholarship funds for local students.  Metro Detroit Visitors Bureau -
       Served in hospitality to assist visitors with¬†guidance and direction, answer any questions pertaining the local area.     "
HR,"         TERRITORY HR MANAGER       Executive Profile     Territory Human Resource Manager offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader who ensures a fair, diverse, and engaged workforce.        Skill Highlights          Human Resources Leadership  Employee Relations  Certified Strategic Workforce Planner  Employee Development  Performance Analysis, Coaching, Counseling       Leadership/communication skills  Advising and navigating crucial conversations  Employee Engagement  Wage Analysis  Legal Compliance            Core Accomplishments      Successfully leads¬†all Human Resource/Employee Relations¬†functions for a 14 state Territory, with¬†250 stores, 25,000 Non-Exempt Employees¬†(peak), and 750 Exempt Employees.  Improved Employee engagement¬†for the Territory¬†from 77% in 2013 to 85% in 2016.  Significantly reduced risk, liability, and¬†loss to the company¬†through business partnerships and ¬†providing internal solutions to Employee relations issues.¬†   Lead the industry in lowest EEOC charges¬†along with being the lowest Territory in the company.   Effectively trained and developed leaders at all levels to effectively navigate through difficult Employee Relations Issues.¬† Leads the company in the highest training compliance.              Professional Experience      Territory HR Manager     Oct 2010   to   Current      Company Name   Ôºç   City  ,   State     Serves as an advisor¬†for managers on issues related to all¬†discipline.  Assists in analyzing barriers to performance and devises a strategy to meet challenges¬†regarding performance expectations.   Counsels staff and management to consistently and efficiently apply policies to people-based issues in compliance with state/federal law.    Plans, organizes and controls all human capital activities¬†for the territory and participates in the development of¬†workforce plans, succession plans, talent management, and strategic direction.    Advocates direct communication for all¬†employees and executives.¬†  Mitigates risk by addressing¬†associate concerns internally.   Acts as a liason between departments/divisions, all levels of the line and staff management, HR, legal councel and outside service providers.  Oversees talent and recruiting to ensuring adherence to Company policies/procedures and state and federal guidelines, laws, and regulations.    Monitors HR programs and provides training/coaching throughout the process to support divisions.    Implements HR programs to support and meet business objectives.    Identifies trends and recommends actions to improve work environments based on business group workforce information.   Works with Corporate counsel in coordinating the company's legal responses related to all formal charges including but not limited to FMLA, ADA,¬†FLSA, DEH, OSHA,¬†DOL, CFRA, CAPDL, DFEH, EEOC, and mediation.¬†¬†  Navigates Associate relations and builds partnerships
    through effective communication.
¬†¬†¬†¬†¬†¬†
    Partners with Territory, Regional and District Leaders to develop and implement
    strategies
    to
    support business and people initiatives.
      Directs
    and guides Managers and Associates on issues related to morale, fair treatment,
    diversity,
    company policies and procedures and State and Federal Employment Law.
¬†¬†¬†¬†¬†¬†
    Develops and implements strategies for improving associate engagement,
    commitment and
    retention.

    Identifies trends and recommends training programs. Serves as a subject matter
    expert.¬†
    ‚Äã  Monitors HR programs and provides training/coaching throughout the process to
    support
    divisions.  Manages projects from concept to deliverables.  Manages direct reports, systems and
    projects to achieve unit goals in accordance with
    Company
    policies and practices.
      Provides leadership by exhibiting influence and expertise, thus affecting the
    results of the
    operating
    area.
      Creates
    an effective work environment by developing a common vision, setting clear
    objectives,
    teamwork,
    recognizing
    outstanding performance and maintaining open communication.
      Develops staff through coaching, providing
    performance feedback, providing effective
    performance
    assessments.¬†¬†¬†   Strong
    verbal and written communication skills to include presentation and
    facilitation.¬†¬†¬†   Develop and improve processes to
    ensure consistency, timeliness and fiscal
    responsibility.
¬†¬†¬†¬†    Proficient in Microsoft Office, Power Point, Excel and Word          Store Manager     Mar 2000   to   Oct 2010      Company Name   Ôºç   City  ,   State     Manage a team of 4¬†Executives, 4 Assistants, 20 Supervisors, and 120 department Associates.¬† Volume: $24 million.¬†  Create an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance and maintaining open communications.  Develop staff through coaching, providing performance feedback, providing effective performance assessments and establishing performance and development plans.  Lead overall Store Operations; interprets, directs and leads store merchandising and presentation directives¬†to ensure¬†standards are met.  Responsible for staffing, scheduling, and maintaining Employee availability to ensure schedules match workload.  Manage the interview and hiring process to maintain proper staffing levels.   Manage store payroll projections, productivity, and controllable expenses in relation to sales trends.  Manage direct reports, all employees, systems and projects to achieve unit goals in accordance with Company policies and practices.  Provide leadership by exhibiting influence and expertise, thus affecting the results of the operating area.ÔÇ∑  Communicate operational and sales strategy to Employees.¬† Leads/directs¬†Employees in the standard for Customer satisfaction and¬†issue resolution.  Develop high performing¬†Employees and Team.   Maintain Employee files and documentation in accordance with Company policy / legal requirements.  Coach and counsel¬†Employees when necessary and manage delivery of hourly training programs.  Lead Loss Prevention initiatives and inventory control programs.  Ensure Store pricing guidelines are maintained in accordance with Company / legal guidelines.¬†         District Business Planning Manager - Progressive positions leading to the Multi Unit level     Apr 1989   to   Oct 1999      Company Name   Ôºç   City  ,   State     Manage all aspects of inventory control for¬†2 Divisions and 16 Stores in 3 states. Volume: $110 million  Develop merchandise assortment plans to meet market by market needs and maximize sales and gross margins.  Interpret and analyze data/trends¬†and¬†direct Store Management through team meetings, conference calls, plan-o-grams, floor layouts, and direct training.  Coordinate divisional training for 45 first level managers, 25 Supervisors and more than 500 Sales Associates.¬†   Plan and supervise all merchandising, selling and sales promotions activities for the Women's division.¬†   Advise Store Management on personnel functions, merchandising, loss prevention and customer service; communicate and ensure compliance with company policies, procedures and programs.  Set measurable goals and objectives with First Level Management; review and evaluate performance in achieving objectives.  Organize and conduct team meetings to provide leadership and direction to motivate management and sales staff.  Open new stores; hire staff and oversee initial set-up.          Education      Bachelor of Science  ,   Business Management   1995     Metropolitan State College of Denver   Ôºç   City  ,   State  ,   USA            Strategic Work Force Planning   2016     Human Capital Institute   Ôºç   City  ,   State     Certified Strategic Work Force Planner         Influencing Without Direct Authority   2016     University of Wisconsin   Ôºç   City  ,   State         "
HR,"         GENERAL HR ASSISTANT/OFFICE ASSISTANT       Summary    Effective communicator and team leader with excellent time management skills. Familiar with daily office operations and experienced in diffusing staffing issues to ensure all activities are completed in an expeditious manner. An independent worker. Effective organization, planning, oral and written communication skills, able to multi task and meet deadlines efficiently and accurately.  Microsoft Office programs and other computerized business systems.      Highlights          New hire orientation  Exceptional interpersonal skills  Personnel records maintenance      Inventory control  Staff training  Supervision and training            Accomplishments       Promoted to Call Center Manager in  1 year .   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.    Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.         Experience     August 2010   to   February 2016     Company Name   City  ,   State     General HR Assistant/Office Assistant        Greet and screen patients, visitors, and staff, via telephone or in person, for the Medical Department and its related Programs, and answer inquires.  Provide quality service that meets the needs of patients and clients as well as other customers - payers, families, referrers, and staff.  General clerical duties including photocopying, fax and mailing, maintains inventory of medical supplies and instruments and maintain electronic and hard copy filing system.  Retrieve documents from filing system, maintains office equipment, monitors and maintains office supplies and forms.  Handle requests for information and data - Insurance authorizations, consult with insurance carriers to determine or obtain authorization for medical consults.  Resolve administrative problems and inquiries, prepare written responses to routine enquires.  Prepare and modify documents including correspondence, reports, drafts, memos and emails.  Schedule and coordinate confidential/sensitive information, such as patient matters, to authorized persons.         November 2009   to   April 2010     Company Name   City  ,   State     Customer Service Specialist/Call Center        Gather and assembles fiscal data and prepares various reports.  Monitor the expenditure of funds.  Resolve operational issues which arises at the center.  Receive and responds to questions and complaints from the public.  Recruit, train, develop work schedules and guides staff Manage day-to-day activities of the Call Center in the absence of the manager.  Store, retrieve and distribute information to staff and clients of organization.  Schedule client appointments and maintained highly confidential information.         December 2005   to   December 2008     Company Name   City  ,   State     Human Resources Assistant        Maintain organized job files for all positions with position documentation, applicant data, and           interview notes.  Put together new hire packets and new employee folders for HR department.  Draft correspondence including offer letters, resume acknowledgements, etc.  Process all new hire and termination paperwork and workflows; including filing.  Serves as main point of contact for payroll related information.  Maintain the employee personnel and benefits files.  Prepare correspondence, letters, memos, presentation material, other documents, spreadsheets.  Coordinate and prepare New Hire Orientations.  Use computers to input, extract, query, and research data in personnel database systems, as  well as performing office applications.  Evaluate applicants for basic compliance in regards to position specifications, scheduled.  interviews and physicals and performed background checks and new employee orientation.  Create employee surveys through Zarca Interactive software.  Assist with necessary education and materials to managers/employees including workshops, manuals, employee handbooks, and standardized reports.  Work closely with Employee Relations Manager of Human Resources to deescalate issues, propose resolutions and execute action plans in order to Organizational challenges.  Preparation and maintenance of such reports as necessary to carry out the functions of proper  disciplinary action or unemployment review hearings.  Support and lead special projects as needed.         December 2002   to   April 2005     Company Name   City  ,   State     Assistant Manager        Assisted end-users with a variety of tax preparation related issues.  Supervise and train staff, develops and oversee the completion of work, monitors the expenditure of     funds.  Store, retrieve and distribute information to staff and clients of organization.  Ensure that all staff members could use the system effectively and properly transmit documents  to the Internal Revenue Service.  Receive and responds to questions and complaints from the public.  Purchase, inventories, and stores merchandise, supplies and equipment.         August 1999   to   December 2005     Company Name   City  ,   State     Senior Customer Service Representative        Updating customer's information; inputting recent financial data.  Provide training and support to employees on banking procedures and terminology.  Answer customer inquiries and completed troubleshooting on banking software.  Provide day-to-day guidance, coaching, and support to management and staff.  Receive and responds to questions and complaints from the public.  Develop and oversees the completion of work projects.  Complete projects as assigned including information gathering and tracking.          Education          STRAYER UNIVERSITY   City  ,   State       Associates Degree  :   Business Administration/Human Resources    Business Administration/Human Resources            PRINCE GEORGE'S COMMUNITY COLLEGE   City  ,   State       Essentials of Human Resource Management Certificate Program              Skills    administrative, banking, basic, benefits, Call Center, clerical, coaching, client, clients, database, documentation, Employee Relations, fax, filing, financial, forms, funds, Human Resource Management, Human Resources, HR, Insurance, maintains inventory, letters, notes, mailing, materials, office applications, office, monitors, office equipment, Organizational, payroll, personnel, quality, research, spreadsheets, surveys, tax preparation, telephone, employee handbooks, troubleshooting, workshops.   "
HR,"         SENIOR HR BUSINESS PARTNER           Summary     Human Resources Professional with 8 years of experience in human resources and recruiting. Expertise in Employee Relations and Recruiting. Highly driven to achieve company goals.        Highlights          HUMAN RESOURCES MANAGER  Extensive background in HR Business Partner affairs, including experience in, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.  Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing policies, job descriptions and management reports.  HR SKILLS  Employment Law  FMLA/ADA/EEO/WC  HR Policies & Procedures	*Staff Recruitment & Retention  Employee Relations  Benefits Administration	*Orientation & On-Boarding  Training & Development  Organizational Development  MS Office (Word, Excel, PowerPoint, Access, Outlook)                Experience      Senior HR Business Partner    August 2013   to   Current     Company Name   Ôºç   City  ,   State      Organized the start up of a new call center opened in September 2013.   Played a key role in recruiting, hiring, and onboarding over 1,000 employees during the startup of this new location.  Key Results: Administers human resources activities for assigned office, ensuring compliance with all relevant laws, regulations, policies, and procedures.  Perform a variety of professional level tasks in multiple functional areas of HR, including benefits, compensation, recruiting, professional development, and employee relations.  Acts as a liaison between employees and headquarters.  Prepares Personnel Action Notices (PANs) and enters data into PeopleSoft.  Designs and runs queries and prepares various reports as requested by management.  Facilitates new hire orientation sessions, and may prepare orientation packages.  Maintains current knowledge of relevant human resources procedures and practices, and relevant labor laws.          HR & Safety Manager    August 2010   to   August 2013     Company Name   Ôºç   City  ,   State      Currenlty operating as MarJac poultry one of the largest privately owned poultry companies in the US.  Promoted from within to HR/Safety Manager after demonstrating a strong work ethic.  Worked with senior management to create HR policies and procedures; recruit employees; and develop orientation, training, and incentive programs.  Manage leave-of-absence programs and personnel records; administer benefits enrollment and handle HR generalist workplace issues.  Key Results: Played a key role in reorganizing the Waynesboro complex and establishing sound HR principles.  Structured and managed programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.  Fostered a teamwork/open-door environment conducive to positive dialogue across the organization.  Managed Workers compensation program for four locations.  Utilized preferred providers list and trained managers and associates on procedures to follow in case of injury.  Wrote trainings to cover issues including disciplinary procedures, code of conduct, FMLA policy, attendance policy, and benefits information.  Implemented and organized I9 and everify procedures to ensure compliance with federal regulations.  Managed all locations compliance with Department Of Transportation regulations, OSHA regulations, Department of Environmental Quality compliance.  Conducted all pre-employment, post accident, and random drug screens.  Managed staff reductions.  Resolved all disciplinary actions for salary and hourly employees.          HR Supervisor    August 2008   to   August 2010     Company Name   Ôºç   City  ,   State      Poultry processing plant employing 1,000 employees.  Responsibilities included a broad range of HR functions, including training employees, administering benefits, overseeing disciplinary action and managing HR records.  Key Results: Trained members of management on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions.  Projected daily staffing needs to maintain adequate staffing levels.  Managed hourly cleaning staff, and HR/safety clerks.  Managed new-hire orientation program to include HR information and company resources.          Education      Bachelor of Science (BS)   :   Business Administration  ,   2008    UNIVERSITY OF SOUTHERN MISSISSIPPI   Ôºç   City  ,   State      Business Administration Activities: Worked 40+ hours per week concurrently during college as a mechanic for Howard Transportation.        Professional Affiliations    Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation and workplace safety/security.      Skills    ADA, benefits, Benefits Administration, call center, coaching, conflict resolution, Employee Relations, training employees, senior management, functional, hiring, HUMAN RESOURCES MANAGER, human resources, HR, teambuilding, Law, legal compliance, managing, mechanic, mediation, Access, Excel, MS Office, office, Outlook, PowerPoint, win, Word, negotiating, Organizational Development, PeopleSoft, Personnel, Policies, Quality, Recruitment, recruiting, Safety, sound, staff development, staffing, Structured, teamwork, Transportation, workshops   "
HR,"         HR BUSINESS PARTNER II       Summary    To obtain a position in the Human Resources field where I can utilize proven people-oriented skills to develop and promote a positive work environment. This position would leverage my professional experiences and job knowledge to enable me to make an immediate contribution to the organization; while providing me with a challenging work environment that will allow me to continue to learn and grow.      Core Competencies          Human Capital Planning  Employee Engagement  Change Leadership  Project Management  Hiring and retention  Training and development  Performance management strategies                 Experience     12/2002   -   Current     Company Name   Ôºç   City  ,   State    HR Business Partner II        Experienced HR professional with successful career in banking, operation/procedural development, and administration.  Excel at interfacing with employees at all levels to ensure organizational goals are attained.  I support the South Florida Retail LOB (Approx 330 Employees).  Possess excellent communication, analytical, and organizational skills.  Support the following functions within the Retail line of business; Employee Engagement analysis and delivery (this including focus groups and listening sessions), Talent Review, organizational design, Performance and talent management cycles, and partner with learning to coordination professional skills based training registration and annual compliance training adherence, Support Market Manager and Regional Managers on all HC initiatives (Recruiting, Training, Performance, Development, Engagement, Retention).  Excel within fast paced environments where indirect leaderships skills are the keys to success.  An effective project manager with the skills necessary to direct, train and motivate teams to their fullest potential.  Deposition Simplification OCM Core Team - HR Project Lead Change Leadership Series HR Total Rewards Ambassador work stream.         09/1992   -   10/2002     Company Name   Ôºç   City  ,   State    Management        Driving record-high sales, propelling store to improve in ranking from the time assigned to a designated store.  Reducing turnover and benchmarking improvement in staff retention by way of employee development and morale-building programs.  Elevating store's guest-satisfaction scores by way of swift resolution of customer issues and a strong commitment to superior customer service on all staff levels.  Excel within highly competitive environments where leaderships skills are the keys to success.  Growing sales and customer base while reducing overall expense to effectively manage profit margin on store's P&L.  Positions held/Job Duties Overall Store Operations.  Marketing, Administration, Customer Service, Human Resources, Marketing.          Regional HR Specialist        Talent Acquisition Consultant: Mortgage Fulfillment, Consumer Collections.  Grand Rapids Leadership Program Repossession Supervisor - Consumer Collections(Staff size 18)/ Foreclosure Supervisor - Consumer Collections (Staff size 10 Training Facilitator - Consumer Collections New Hire training (Class size 6-12) Inbound/Outbound Collections.          Education     1995     Kalamazoo & GRCC Community College                      University of Phoenix          BSBM  :   Business Management    Business Management          Interests    Project SEARCH 5/3 Bank Donations Committee Chair 2010, 2011, Auction to Benefit Project SEARCH planning committee Teach a Child to Save Classroom Initiative United Way Donations Captain, Day of Caring Volunteer, Contributor. Kids Food Basket Volunteer Habitat for Humanity Volunteer 5/3 River Bank Run Runner Safety Volunteer 2002 - Present Additional Information Employee Engagement I am very passionate about employee engagement and working with teams to utilize the skill sets and assets that each team member has to offer.       Skills    Administrative Assistant, attention to detail, banking, benchmarking, Clerical, excellent communication, competitive, Consultant, Customer Service, delivery, Driving, fast, focus, Human Resources, HR, Leadership, listening, Director, Market, Marketing, Microsoft Access, Microsoft Excel, Excel, Microsoft Office, Microsoft PowerPoint, SharePoint, Microsoft Word, nursing, organizational design, organizational skills, organizational, Perioperative, profit, Project Lead, Recording, Recruiting, Retail, sales, Scheduling, Supervisor, swift, employee development      Additional Information      Corporate Citizenship/Certifications Awards Horizon Award Recipient, ROCKS Award Recipient Six Sigma Yellow Belt Trained 2010 Project SEARCH Project SEARCH 5/3 Bank Donations Committee Chair 2010, 2011, Auction to Benefit Project SEARCH planning committee Teach a Child to Save Classroom Initiative United Way Donations Captain, Day of Caring Volunteer, Contributor. Kids Food Basket Volunteer Habitat for Humanity Volunteer 5/3 River Bank Run Runner Safety Volunteer 2002 - Present Additional Information Employee Engagement I am very passionate about employee engagement and working with teams to utilize the skill sets and assets that each team member has to offer.      "
HR,"         RECRUITING AND HR MANAGER       Summary     Experienced Corporate Recruiter who is self-motivated, results driven, highly responsive and able to prioritize effectively to accomplish multiple tasks and stay calm under pressure.  Offering over 6 years of recruiting, human resources and staffing experience with a Bachelor's Degree in Human Resources Management.  Experience with full life-cycle recruiting of qualified IT professionals including college graduates, experienced software developers, business/technical consultants, sales executives, project managers,¬†and executive level staff.       Highlights          Excellent interpersonal, communications and negotiation skills  Pro-active and creative sourcing strategies  Full life-cycle recruiting  Infor Talent Management  Thrive in a fast paced environment  Knowledge of EEO/AA regulations  Experience with online recruiting sources  College recruiting      Extremely adept working with multiple hiring managers  Comfortable handling high requisition load  On-boarding  New hire orientation  HR management   ADP Workforce Now  Benefits Administration   Strong MS Office skills including Word, Excel, PowerPoint and Outlook             Experience      Recruiting and HR Manager   06/2015   to   Current     Company Name   City  ,   State      ENAVATE provides business consulting and industry-focused enterprise software solutions based on the Microsoft Dynamics AX and CRM platforms, with a full range of services including professional services, maintenance and support. Through its wholly owned subsidiary, Celenia Global Services, the company also provides consulting and software development services to Microsoft Dynamics enterprise clients, ISVs and VARs worldwide.      Recruitment & Onboarding    Responsible for managing and leading the recruitment process to meet the various staffing goals across all levels of the ENAVATE and Celenia North America organization (Development, Delivery/Consulting, Sales/Marketing, Operations, Program Management, Managed Services, and Shared Services departments)  Develop recruitment strategies to achieve
    required staffing levels  Manage all recruiting activities for open
    positions to include sourcing, screening, interviewing, selecting and hiring
    candidates  Create, streamline, improve and update
    recruiting process, procedures, forms and tools  Maintain partnerships with hiring managers to
    determine characteristics, criteria, and needs of open/new positions  Ensures there is an understanding of the
    job presented in reference to its requirements and the type of candidate sought  Work with hiring managers and appropriate
    Business Unit leaders to develop specific recruiting plans for each open
    position  Meet with leaders on weekly basis, if needed,
    to give updates and review applicant tracking spreadsheet ¬†¬†  Execute sourcing strategies resulting in
    obtaining qualified candidates, including developing job posting content,
    posting jobs internally and externally, perform online searches and utilize
    online resources  Create and update job descriptions as needed
    in cooperation with hiring managers  Maintain and continue to develop and improve
    the company career page  Review resumes and qualifications for
    appropriateness of skills, experience, and knowledge in relation to position
    requirements  Prescreen candidates through resume/application
    and phone screen process.¬†   Compile and
    present prescreening information and feedback to hiring managers and
    collaborate in decision to move forward with selected candidates  Coordinate with candidates and hiring
    managers to schedule phone and onsite interviews  Provide accurate and inspiring information to
    candidates about the company and position  Support hiring managers through the interview
    process, including use of interview guides and forms and coaching on interview
    techniques and behavioral-based interviewing methodologies  Develop and conduct training programs for
    hiring managers and staff designed to improve recruiting and hiring efficiencies  Direct the efforts of employment agencies and
    search firms including negotiating and controlling employment related fees  Develop and maintain professional
    relationships with college, university and community college placement offices
    as a source to generate qualified applicants  Manage and coordinate all communication with
    passive and active candidates  Participate in development of annual
    recruiting budget  Perform reference and background checks on
    selected candidates and review results with hiring managers  Coordinate and help to present offers of
    employment to selected candidates.¬†   Coach
    hiring managers on process of extending verbal offers and negotiations  Oversee the onboarding process for all new
    hires within the ENAVATE and Celenia North America locations to include
    coordinating all new hire training sessions with appropriate BU leaders and ensure
    all onboarding steps are completed   Identify gaps in the hiring process and
    continuously work with others to improve processes, introduce new methodologies
    and measure progress
          Human Resources    Create and participate in new hire
    orientations  Ensure all current and new employees are
    provided with information about company policies (employee handbook), job
    duties, working conditions, wages, opportunities for promotion and employee
    benefits  Administer the benefits package covering
    medical, dental, vision, COBRA, FSA/HSA and basic/voluntary life insurance and
    comprehensive 401(k) plan for all North America employees   Devise timeline for payment of all benefit premiums; coordinate payment of 401(k) remittance with Accounting department  Assist in analyzing and modifying
    compensation and benefits policies to establish competitive programs and ensure
    compliance with legal requirements  Manage and keep track of PTO for all NA
    employees  Handle termination processes including the setup/removal of benefits; conduct exit interviews as part of the company's employee exit plan¬†  Oversee and administer the payroll process
    for North America ensuring that payroll is submitted successfully, accurately
    and in a timely manner  Foster an environment of good employee
    relations and customer service throughout the organization  Perform quality work within deadlines with or
    without direct supervision  Interact professionally with other employees and
    customers
      Work independently
    while understanding the necessity for communicating and coordinating work
    efforts with other employees and organizations          Talent Acquisition Specialist   11/2014   to   05/2015     Company Name   City  ,   State       Responsible for the recruitment of Shift Supervisors, Assistant General Managers, General Managers, Area Managers, and Regional Operation Managers across over 450 locations throughout the U.S. (carried a requisition load of over 200 openings nationwide)  In charge of sourcing talent through CareerBuilder, LinkedIn Recruiter, Indeed, and Snagajob  Execute legally complaint job postings to all internet sites, perform refreshes and removal as required  Review applications and resumes and determine if they are a potential fulfillment of a position  Conduct phone screens, interviews, background and reference checks  Provide feedback on candidates to hiring managers, agencies and/or directly to candidates  Generate offer letters and communicate with hiring/area managers at multiple locations and executive level staff on recruiting efforts and strategy  Responsible for evaluating and implementing all recruiting best practices and strategies in conjunction with leadership team  Provide ""virtual"" support and direction for field restaurant management team  Train restaurant managers and multi-unit managers on effective recruiting strategies  Keep track of candidates through Infor Talent Management online Applicant Tracking System and CareerBuilder TalentNetwork  Help to develop new recruitment initiatives to satisfy the needs and demands of the business and increase recruiting effectiveness          Manager of Employee Recruitment & Development/Recruitment Specialist   05/1999   to   10/1999     Company Name   City  ,   State      The John Constanza Institute of Technology provides education, software, and consulting services to leading manufacturing corporations worldwide and considered the leader in Demand Flow Technology.    Responsible for the recruitment of experienced software developers, software testers, sales managers, senior manufacturing consultants, and executive level staff.  Lead consultants through the full recruiting lifecycle - conducted phone screens, on-site interviews, extended employment offers, and negotiated salary when necessary.  Conducted recruiting searches via internet, employment ads, career fairs, and administered the employee referral program.  Handled all employee issues for the Denver office (90+ employees).  Conducted exit interviews and kept track of performance evaluations and status changes.  Prepared monthly ER&D reports for the Executive Board which included current employee headcount, EEOC statistics, recruiting activity, staffing report, new hires, terminations, source trends, budget vs. actuals.  Managed the ER&D department which included supervising the HR Generalist and Benefits Administrator.          Regional HR Manager/Recruiter   01/1998   to   01/1999     Company Name   City  ,   State      Provides business and technical consulting, custom software application development, and systems integration solutions for clients in the Energy & Utilities, Communications and Financial markets.    Acted as Regional HR Manager for the Denver office (75 employees) which included: conduct all new hire orientations and exit interviews, handle all employee issues and HR administration, coordinate and participate in new hire training, benefits coordination, training and leave administration, and visa processing at the local/regional level, input data and any changes into the HRIS system.  Participated in weekly management staffing meetings and drove the staffing initiative for the Denver office (created and managed staffing pipeline report, matched opportunities and staff on upcoming projects and supported communication between managers).  Responsible for the recruitment of experienced software developers, technical/business consultants, project managers and IT professionals for the Denver office.  Represent LCG at professional career fairs, place employment ads, conduct internet job searches, and handle all employee referrals.  Lead candidates through the recruiting lifecycle - conduct initial phone screens, closing interviews, extend offers to all full-time, part-time, admin, temp, and contract to hire employees for the Denver office.  Establish relationships with contracting agencies and act as primary contact for the Denver office.  Advise managers on employee policies and guidelines.          Corporate Recruiter/Staffing   05/1995   to   11/1998     Company Name   City  ,   State      International business and information technology consulting firm specializing in business re-engineering, custom software development, change management, systems integration and implementation.    Responsible for the recruitment of technical and functional IT professionals from college and open market.  Represented AMS at professional job fairs, college campuses and special recruiting events.  Reviewed thousands of college resumes to determine pre-selects for campus interviewing schedules.  Created training curriculum and materials for our college brown bag interview presentations.  Traveled to over 10 different colleges and universities to conduct campus interviews and participate in campus presentations.  Facilitated weekly resolution meetings with interviewers and managers to make hiring decisions.  Traveled extensively to Redwood City, CA to lead the college recruiting efforts of this new Telecom college hire location.  Worked as part of the Denver-based recruiting team as a recruiter in all aspects of the hiring process.  Acted as Staffing Coordinator for the Telecommunications Industry Group which included: informing the staff of available assignments and helping them to understand the staffing process, ensured that the professional staff was being challenged and leveraged optimally, attended weekly staffing meetings with department managers to discuss available staff and business needs, created and maintained ongoing staffing pipeline report.          Human Resources Coordinator   06/1994   to   05/1995     Company Name   City  ,   State       Coordinated the recruiting process, set-up interviews, screened candidates, and extended job offers.  Conducted new hire orientations, handled employee inquiries regarding health, dental, 401k, HR issues, and company policies.  Assisted with employee spending accounts and benefits administration, input employee information into automated HRIS database.  Developed and administered service award program for employee appreciation.  Planned and coordinated company sponsored programs such as the Annual Blood Drive, Health Fair and Employee Store.          Education      Bachelor of Science  :   Management of Human Resources   1997       Colorado Christian University   City  ,   State  ,   US             License  :   Colorado Real Estate Brokers    Armbrust Real Estate Institute   City  ,   State  ,   US             Skills     Recruiting, Staffing, Training, College Recruiting, Sourcing, Phone screens, Interviewing, Negotiation, Recruiting Events, New Hires, On-boarding, HRIS/ATS, HR Administration, Employee Issues, Terminations, Recruiting Best Practices, Performance Evaluations, EEO, Human Resources Management, Ms Office Suite    "
HR,"         REGIONAL HR DEPUTY MANAGER       Summary    Competent HR Generalist and seasoned recruiter with an extensive background in HR Operations functions across large corporates. Through my progressive career, I have helped build HR operational efficiencies by meeting standards of excellence in end-to-end HR delivery      Highlights        PeopleSoft, Oracle, ATS
Office Package: Expert proficiency in MS Word, MS Excel, MS PowerPoint, MS Outlook              Experience      Regional HR Deputy Manager   06/2010   to   03/2014     Company Name      Joined at Assistant Manager and was promoted to Deputy Manager.  Provided full range of generalist services, employee retention, employee engagement, performance management and corporate social responsibility including talent acquisition in the geography within the HR operational framework of the organization.  The purpose of the job was to manage the regional HR portfolio for a territory with employee base of over 700 employees and additionally, the following: Executed full employee life-cycle management for the employees in the designated geographical territory Managed full cycle recruitment process, sourcing of resumes through internal and external sources till bringing the candidate onboard Implemented recruitment strategies to reach high volume recruiting Helped organize and manage interviews of 300+ candidates from top schools Conducted on-campus events to increase company's on-campus engagement Coordinated full-time and summer hires, implemented end-to-end processes Was a part of the interview panel for all levels, analyzed the results, did salary negotiations and then rolled out the offers.  Administered hiring, on-boarding activities and conducted new hire orientation.  Assisted managers and employees understand and apply people tools, policies and procedures Responsible for background checks, employment process, records management, diversity initiatives and engagement initiatives Coordinated and facilitated half-yearly and annual performance management exercise.  Managed personnel files and handled HR reporting, tracking and metrics Managed the employee separation process that included preparation of weekly, monthly, quarterly and annual reports, and publishing the same to key stakeholders Managed off-boarding program including conducting exit interviews for voluntary and involuntary terminations Successfully developed and rolled out the HR Scorecard for measuring operational excellence Accredited for best HR Audit that included records and files, online data sanctity, general HR practices and all applicable documentations Awarded for best turn-around time in recruitment achieved by employing new procedures that streamlined the hiring process and vendor relationships.          Regional HR Assistant Manager   03/2008   to   05/2010       It was an all-encompassing experience in a manufacturing setup across the gamut of activities including recruitment & selection, training & development, vendor management.  Responsible for delivering the end to end Recruitment and Generalist services to the North Zone.  Coordinated 360 degrees feedback exercise for talent pool.  Presented monthly attrition analysis to business heads and drew up action plan Ascertaining short term /long term requirements based on the volume of   Work and sources of availability.  Manpower planning for the proposed branches as well as the existing branches Taking timely remedial measures on various grievances of the employees, counseling of employees for better achievement of company objectives, absenteeism and personal problems Day to day interaction with managers, getting opinions from staff for smooth and trouble free operation of the company Conducted employee engagement activities at all the branches like fun at work, celebrating festivals, birthdays etc.  Conducted attrition analysis to pinpoint the causes of attrition to be able to plug it and ring fence future exits Accredited for streamlining the recruitment process across the North Zone through Vendor Management.          Branch Operations Officer   05/2007   to   02/2008     Company Name      Responsible for overseeing all activities in regards to opening new corporate accounts Assisted in developing marketing resources directed at new and existing corporate customers Accredited for creating and executing sales training classes for all new associates Responsible for creating a strong network of local corporate clients Handled branch banking operations effectively.          Education      MBA  :   Human Resources   2007       GHS-IMR Business School       India     Human Resources        B.Com     2005       CSJMU, Uttar Pradesh University       India             Skills    Assistant Manager, banking, counseling, clients, hiring, HR, marketing, MS Excel, Office, MS Outlook, MS PowerPoint, MS Word, negotiations, network, Oracle, PeopleSoft, performance management, personnel, policies, processes, Recruitment, recruiting, reporting, sales training, Vendor Management, annual reports   "
HR,"         SR. HR CONSULTANT         Executive Profile      Ambitious¬†Human Resources professional¬†who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Possess the ability to build and retain high performance teams by hiring, developing and motivating skilled professionals. A results-oriented¬†Human Resources Professional¬†with demonstrated ability to deliver mission-critical results,¬†with an entrepreneurial attitude offering outstanding presentation, communication and cross-cultural team management skills.    ?                 Skill Highlights          Proficient in Microsoft Word Suite (Word, PowerPoint, Excel, Outlook and Access)   Kronos Timekeeper  Hyperion   PeopleSoft      Project Management   Leadership/Communication Skills   Employee Relations   Market research and analysis              Core Accomplishments      Project Management:    Initiated  ""Caught You Serving"" program to recognize and highlight employees and departments who exceeded patient outcome goals and provided exceptional customer service. This program resulted in a 33% improvement in patient satisfaction scores over a 180 day period.    Assisted Executive Team with aligning departments to reduce service redundancy and utilizing untapped resources to create¬†billable services.    Through job redesigning, reduced total compensation budget by $400k.    Human Resources:   Spearheaded new¬† healthcare provider ¬†program which increased retention by 22%, with overall 93% retention rate.  Instituted monthly HR file audit to ensure compliance and accuracy of approximately 575 FTE's and 63 subcontractors employee files.  Reviewed and revised employee handbook to address redundant employee issues which resulted in 25% reduction in TWC claims.   Staff Development:   Launched well-received program of professional development courses for all staff.    Mentored and coached employees resulting in a 20% increase in productivity.  Developed compentency map per each job family to improve performance evaluation.  Reduced turnover by 15%.  Negotiated benefits for 575 FTE's in the wake of Obamacare.        Professional Experience      Company Name    City  ,   State    Sr. HR Consultant   01/2014   to   Current        Spearheaded  Coach One Project , resulting in a  50 % increase in revenue.      Accountable for¬† attracting and retaining ¬†including overall customer satisfaction.          Created new revenue streams through  business owner surveys .          Generated new business through  networking with local Chambers and business referral groups .            Increased profits by 60% in one year through restructure of business line.              Strengthened company's business by participating in speaking engagements.                Developed and directed strategy for launch of new product that landed 1st customer in¬†60-90 days post-launch.                  Company Name    City  ,   State    Director of Human Resources   01/2013   to   06/2014       Administered policies relating to all phases of human resources activity.   Identified legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance.   Recruited, interviewed, and selected employees to fill vacant positions.   Planned and conducted new employee orientation to foster positive attitude toward the lab's goals.  Maintained records of personnel transactions such as hires, promotions, transfers, performance reviews, terminations, and employee statistics for government reporting.   Coordinated management training in interviewing, hiring, terminations, promotions, performance review, safety, HIPAA, and sexual harassment.   Advised management in appropriate resolution of employee relations issues.  Responded to inquiries regarding policies, procedures, and programs.   Administered and maintained records of benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance.   Investigated accidents/incidents and prepared reports for insurance carrier.   Prepared budget of human resources operations.  Prepared employee separation notices and related documentation, and conducted exit interviews.  Created and maintained job descriptions.  Developed and maintained a human resources system that meets Executive Management's needs.  Managed affirmative action and equal employment opportunity programs.  Ensured employee adherence to company policies and practices including, but not limited to, issues of client confidentiality, and ethical and legal behavior.   Strategic business partner with CEO to streamline costs, increase efficiency, while maximizing benefits to all stakeholders.   Collaborated with Administrators and Director of Nursing on project to reduce hospital readmission for at-risk patients.          Company Name    City  ,   State    Human Resources/Education Instructor III   01/2009   to   11/2012       Forecasted customers' needs by utilizing Need Assessments of assigned departments to plan, design, develop, implement, and evaluate educational programs.  Developed Leadership and Management/Supervisor level courses as well as track pre-course and post-course progress.  Facilitated New Hire and Leadership Orientation.  Instructed all Mandatory Classes required by Harris County Hospital District and the Federal Government and update policies in real-time.  Organized logistics for course offerings.  Instructed CPR, SAMA, and Driver's Safety courses for Harris County Hospital District.  Collaborated with interdisciplinary team members to develop hospital-wide workshops/seminars and provide applicable training and/or coaching.  Prepared statistical analysis on course evaluations for all educational offerings and revise programs according to Performance and Program Improvement initiatives.  Liaised with VP of Human Resources to meet Joint Commission's Guidelines and Survey Readiness for the Human Resources Department.  Project Manager for Harris County Hospital District's Literacy and ESL Initiative.  Collaborated with Harris County's LBJ Hospital's Administrator on a Hospital Readmissions Project to reduce costs and improve patient outcomes.  Developed a 14-week course for employees to utilize as a resource for obtaining and improving core supervisory competencies.  Developed a ""Let's Break for Customer Service"" series of classes for clinic Administrators.          Company Name    City  ,   State    Administrative Manager   07/2007   to   09/2008       Responsible for human resource management of staff including recruitment, selection, wage determination, promotions, employee relations, explanation of benefits, disciplinary actions, credentialing, and performance appraisals.  Managed and reconciled faculty's research grant accounts, PRS Funds, and Kronos Timekeeper as well as communicated balances on a monthly basis.  Collaborated with faculty to ensure compliance, training, and institutional and departmental goals were met.  Analyzed data and reported results in monthly meetings.  Prepared, justified, administered, and monitored budgets for section.  Provided budgetary and financial reports as well as analysis of over/under budget detail for assigned projects and cost centers.  Approved RFPs, travel, check reimbursements, acquisitions, and leave requests for section.  Prepared weekly clinic, lecture, Grand Rounds, and on-call schedules for clinical and research faculty to ensure effective and efficient patient care.  Developed and ensured accuracy of grant proposals, budgets, RFP's, and contractual agreements.  Ensured the integrity and confidentiality of department records and confirmed that the faculty and staff were in compliance with internal controls, HIPPA, Joint Commission, and other privacy regulations.  Collaborated across all sections on special projects.          Company Name    City  ,   State    Media Specialist   08/2005   to   07/2007       Taught Research Techniques to Grade School and Middle School students.  Prepared budgets for circulation and guided superintendent and principal in the selection and acquisition of materials and equipment.  Provided effective leadership in developing, implementing and evaluating plans for a comprehensive school media program.  Responsible for the department's operational functions, training of students, faculty and staff on utilization of new and existing online resources.  Position held while completing MBA.          Company Name    City  ,   State    Business Unit Vice President / Human Resources Branch Manager   01/2000   to   03/2005       Liaised with the Executive Vice President of Global Oil & Gas and Power, a team of Relationship Managers, representatives and customers through strong communication, critical thinking and interpersonal skills in an effort to deliver effective and efficient products to clients.  Created reports and presented to Executive Management such as Annual Budgets, Client Risk Management Reports, Monthly/Quarterly Revenue Expense Reports, Revenue Forecasting, Doubtful Debtor Reports, presentations, financial spreadsheets, analytical/statistical and ad hoc reports.  Acted as primary contact for RFPs, internal and federal audits and advised Branch Manager of recommendations to maintain compliance.  Conducted employee performance appraisals, mid-year reviews, compensation, employee relations, bi-weekly time approvals, promotions, new hire orientation, wage determination, filing I-9s, annual mandatory training, employee screening, explanation of benefits, coaching, and training and development.  Developed and administered Leadership and Sales Training in conjunction with outside vendor.  Functioned as Project Manager on various local and global projects and responsible for creating and presenting analytical reports on the project.  Assessed training needs of staff and ensured efficient training timelines were met (via internal or external sources).  Coordinated confidential meetings for Executive Management.          Company Name    City  ,   State    Bank Officer   10/1998   to   01/2000       Trained Relationship Bankers globally in manipulating the bank's internal software (CIDAR) to ensure efficient marketing and tracking of clients' progress on a monthly and annual basis.  Coordinated Regional and Global Account Planning and internally published results to Executive Management.  Created and implemented databases for storing quantitative data related to top-tier clients and Industry Planning North America.  Trained Business Development Coordinator, Executive Assistants, and contractors.  Selected to assist in the restructuring of the bank in conjunction with consultant firm.          Company Name    City  ,   State    Human Resources Consultant   09/2008   to   01/2009       Assisted with the coordination of the Employee Satisfaction Survey (YOU COUNT) and generated statistical reports for Executive Leadership.  Collaborated with physicians to develop and coordinate the Physician Satisfaction Survey and generated statistical reports to Executive Leadership.  Delivered the FISH Philosophy and State required sections of New Employee Orientation.  Coordinated and generated reports on the Leadership Development Courses ROI Work Projects.  Facilitated Leadership Orientation on campus and at CMC sites.  Assisted department with UTMB Recognition Events (Service Awards and GEM Program).  Collaborated with UTMB Recruiters to facilitate Job Fairs and classes (i.e. Resume Writing, Interviewing and Job Search) for employees whose employment was affected by Hurricane Ike.  This position eliminated due to aftermath of Hurricane Ike).          Education      Doctorate of Business Administration  :  Leadership   December 2016     Walden University  ,   City  ,   State      Leadership        Master of Business Administration  :  Finance   May 2006     University of St. Thomas  ,   City  ,   State      Finance        Bachelor of Science  :  Political Science Business Management   August 1990     Texas A & M University   ,   City  ,   State      Political Science Business Management        Professional Affiliations      American College of Healthcare Executives (ACHE)   Society for Human Resources Management (SHRM) - National and Bay Area Chapter   Association for Talent Development  HR Houston   AMOCO Select Business Partners   Rotary of League City   Clear Lake Chamber of Commerce   League City Chamber of Commerce (Ambassador Member)   Texas City/La Marque Chamber of Commerce   Bay Area Houston Economic Partnership Alliance (Small Business Committee; BAHEP Cares¬†for Veterans)        Skills



Proficient
in Microsoft Office and HRIS systems.   Extensive HR experience including
strategic talent acquisition,¬†orientation, benefits, compensation,¬†employee
retention, training and development, employee relations, labor laws, and implementing
compliance, policies and procedures.   Expertise in management, analysis, researching
market trends, performance improvement, and forecasting.   Excellent
interpersonal, coaching, and conflict resolution skills.

     "
HR,"         HR SHARED SERVICES ANALYST           Summary    Versatile HR professional with a strong benefits administration background, progressive cross-functional experience in broad range of HR functions including; HRIS, state and federal reporting, project management, client and vendor relation management, HR regulations, employee relations, HR policies and procedures, training, candidate screening and interviewing, employee oversight      Highlights        Applaud, Colleague, SAP, ADP, PeopleSoft, Microsoft Office, Aon/Hewitt HRIS Systems              Experience      HR Shared Services Analyst    September 2015   to   Current     Company Name   Ôºç   City  ,   State      Provide customer support for HRIS questions and issues by researching resolving simple to complex policy and transactional questions related to the use of the PeopleSoft HRIS and HR administrative policies and practices.  Assist in addressing and resolving inquiries from employees, managers and/or or internal HRBPs Provide tier 1 or 2 support to employees, managers and HRBPs Receive, audit, and complete requests for Mass Changes/ Reorganizations in PeopleSoft Perform periodic audits of data entered into HR systems Establish guideline for setting up standard reports Complete HR transactional, payroll and administrative activities as needed Suggest methods to update, simplify, and enhance processes, procedures and technologies based upon customer feedback Receive, audit, and complete requests for data corrections using Correction Mode in PeopleSoft Support and execute user acceptance testing of system updates and enhancements to PeopleSoft Conduct data audits to ensure data integrity Fulfill general reporting requests Maintain consistent service levels as defined Meet deadlines and handle varying workloads with a high degree of accuracy.          Human Resources Representative    January 2014   to   February 2015     Company Name   Ôºç   City  ,   State      Daily support for the administration of all University benefits programs, including communications with vendors and third party administrators.  Maintenance for the Staff Compensation System through market based job evaluation Providing daily administration and counseling to HR staff and University employees on all benefits and compensation systems.  Performing day to day administration of a variety of other human resource function including unemployment, forms review and completion, exit interviews and file review.  Interpreting University personnel policies and procedures to ensure their equitable application.  Providing training and engaging in outreach activities.  Providing support for WMU retirees and related retiree benefits programs.  Providing technical support for HR Representatives (generalist) for the benefits/compensation subject areas.  Providing support and backup to the role of Director Human Resources Benefits & Compensation.  Make policy and procedure recommendations based on best practices.          Benefits Manager/HRIS Specialist    June 2012   to   January 2014     Company Name   Ôºç   City  ,   State      Management of the College's employee benefits programs and the Human Resources Information System (HRIS).  Documentation of HR processes and procedures for HRIS management.  Provided excellent service to faculty, staff and retirees while ensuring compliance with state and federal employment and benefits law.  Oversee the employee benefit enrollment process, serve as primary contact for faculty, staff and retirees with benefit related questions or concerns and work directly with vendors to resolve issues.          HR Specialist    December 2007   to   July 2011     Company Name   Ôºç   City  ,   State      Managed annual open enrollment and payroll-related functions to include frozen salary, imputed income, rates information, EOI, direct bill for retirees and LOA Supervised the process for worksheet and confirmation statement fulfillment as the direct contact for vendors for both annual and ongoing enrollment Created test plans and conduct testing for HR portal for annual enrollment Successfully maintained the client research mailbox, researched and resolved complex client issues through to resolution Maintained and update process documentation for client processes and procedures Updated and maintained carrier files, imports, and exports.          Specialist    November 2006   to   December 2007     Company Name   Ôºç   City  ,   State      Processed short term disability payments.  Administered leave of absences, including FMLA, for client organizations.  Responsible for reporting and metrics.          Education      B.S   :   Business      Western Michigan University   Ôºç   City  ,   State      Business        Skills    administrative, ADP, backup, Benefits, counseling, client, customer support, Documentation, forms, HRIS, human resource, Human Resources, HR, law, Director, market, Microsoft Office, payroll, PeopleSoft, personnel, policies, processes, reporting, researching, research, SAP, technical support   "
HR,"         VOLUNTEER HR -IVOLUNTEER       Summary    Sponsorship not required to work in the US A successful Human Resources Professional, with a Masters qualification in Human Resources and experience in a challenging environment Key skill sets include Recruitment - Recruitment efforts, scheduling, posting positions, follow up and offer letters. Seasoned executive with 10 + years Staffing, Technology Recruiting and Staffing experience with a highly successful track record at big firms such as Nokia and also Small-Midsized & Start-up IT services firms. Extensive hands-on experience in recruiting IT talent in the US and India marketplace and driving talent acquisition with sourcing teams. Besides corporate sector, have also been engaged with Non-profit sector in the same role for a while. Key Strength/ Experience include: Extensive experience with high-volume recruiting responsibilities within start-ups and corporate environments. Partnering with hiring managers to understand the skills and background requirements for each opportunity and provide expert advice and coaching to hiring managers throughout the recruitment process. Conduct employment advertising campaigns and programs by developing and managing a network of recruitment and referral resources including but not limited to networking with schools, colleges, minority organizations, state employment services, other employers and professional associations. Participate in recruitment, interview and selection of candidates for all levels of position openings and promote a work environment that openly embraces individuals with diverse backgrounds and experiences. Source, screen, evaluate and select candidates through a structured recruitment process designed to obtain the best candidates. Inform applicants of job duties and responsibilities, compensation and benefits, work schedules and working conditions, company policies, promotional opportunities and other related information. Utilize knowledge of multiple recruiting sources such as Dice, Monster, Hot jobs, 3rd party vendors, Independent consultants and execute various recruiting strategies. Generate qualified candidates through cost-effective efforts (i.e., alternative sourcing). Utilize a resume database for sourcing and tracking of all candidates. Proficiency with employment interviewing techniques and applicant appraisal. Demonstrated oral presentation and written communication skills. Excellent relationship management skills to develop successful networks within senior management, staffing teams and HR Partners. Ability to handle volume recruiting in a fast paced, (un) structured environment, adhering to strict deadlines. Extensively worked on Taleo tool. Dynamic and result-oriented individual with years of technical recruiting experience, focused in the placement of Software Engineers/Architects (Distributed and Mainframe), Database Architects/Developers/Administrators, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and Business Analysts. Possess strong technical/business acumen and understanding of technical requirements; deep sourcing skills and experience sourcing passive candidates; excellent candidate assessment skills. Possess excellent knowledge of recruiting and hiring processes including sourcing, interviewing, reference checking, tracking, salary negotiations, and closing. A resourceful, solution-focused professional with excellent interpersonal and rapport-building skills. Responsible, loyal, reliable, and independent worker with high level of enthusiasm and creativity. Self-motivated professional who achieves results and has superior ability to coordinate and perform several projects simultaneously Placed high-end technical professionals in the area of Information Technology Industry in contract and full-time positions. Specialized in Software Engineers/Architects (Distributed and Mainframe), Database Architects/Developers/Administrators, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and Business Analysts.       Highlights                    Experience      Volunteer HR -iVolunteer  ,   06/2009   Ôºç   10/2015      Job Profiling - From key job requirements to job postings Provide support for recruitment activities.  Researched job boards and resume database to search right skilled candidates.  Candidate Suitability analysis for job requirements based on candidate motive and Contacting candidates and scheduled interviews.  Monitored job contracts and agreements to be renewed.  Conducted reference checks and provided the same information to recruiters.  Developed global recruiting presentations for International HR teams.  As a Non-Profit sector recruitment, matching unique job requirements with candidate fitment becomes an important aspect in this role.  The responsibility covers not just finding the right skill set for the job but also includes trying to do candidate behavioral fitment to the job requirements.  The unique requirements are from different walks of life spanning across a broad range of functional areas.          Technical Recruiter  ,   01/2007   Ôºç   01/2008      City  ,   State      Responsibilities.          Technical Recruiter  ,   03/2006   Ôºç   01/2007    Company Name   Ôºç   City  ,   State      Effectively recruited candidates through Internet research, internal database, cold calling, referrals, networking, job fairs, and other strategies.  Responsible for checking references, negotiating terms and rates for each project, coordinating the interview process, extending offers, and closing candidates.  Performed extensive recruiting for Senior Software/Database Developers with heavy focus on technologies such as: C/C++, (Windows & UNIX/Linux), .NET, Java/J2EE, SQL Server, and Oracle.  Consistently # 1 revenue generator (gross margin $ as well as professional placement fee $) for the branch, month after month, and always ranked in the Top 10 Recruiters within the region each month.  Responsible for mentoring and providing on-going training and support for new recruiters and serve as a resource for learning and navigating senior technical policies and procedures.  Responsible for Full Life-Cycle recruiting including networking, screening and interviewing candidates, negotiating rates and closing.  The responsibility includes covering a vast skill set varying from Java, Microsoft technologies, Oracle, SAP, Quality testing, Engineering (software, chemical, mechanical).  Also have worked *on Informatica, data modeling and other data warehousing skills that are available in market.  Sourced extremely talented candidates under high pressure and short time durations for the client requirements.  Managed all the logistics related to candidate placement, monitor their hours of work and client feed back on a regular basis.  Experience recruiting technical professionals across various levels and technologies Experienced in recruiting for a variety of technical skill sets and various functional roles in an IT organization.  Strong knowledge of sourcing techniques including Internet recruiting, direct sourcing, networking, proprietary targeted search, candidate-to-client matching.  Extremely proficient in requirement analysis and communicating it to the potential candidates.  Experience with recruiting information/applicant tracking systems.  Able to multi-task and work in a fast paced environment.          Senior Executive  ,   06/2002   Ôºç   06/2005    Company Name   Ôºç   City        Mitra Technology Foundation is an organization working in development sector, which aims at leveraging Information and Communications Technology for this sector.  The company in collaboration with different organizations runs recruitment programs to provide required skills at the right places.  One such flagship program being run by the organization is ""I-volunteer"" to map job volunteering opportunities in India and other developing countries across the world with the right skill set.  As HR, the job's main thrust areas were Recruitment and Induction.  Besides this I was also involved in internal employee communication activities related to HR Policies.  The main job activities were Recruitment Scheduling, posting positions Screen/ Initial interview qualified candidates Coordinate interviewing teams and schedule Induction New hire paperwork, and process new hires for integration into organizational functions and systems I had been working on different requirements like medical, teaching, technical and other skills.  As the company used to outsource all kinds of skills who were ready to work in this sector, the job included covering not just technology space opening, but also opening in non-technical streams.  Other Internal Communications with employees regarding the company policies Liaison for staff on all personnel related matters to appropriate parties (accounting department/payroll, benefit providers, etc.) Participate and contribute to a variety of other HR projects and tasks 5.          Education      2002              Initial Screening - Screen/interview qualified candidates through efficient and cost effective    methods. Induction - New hire paperwork, and process new hires for integration into organizational functions and systems, including facilitation of new employee orientation Internal Communications. ACADEMIC CREDENTIALS Year	Degree	University	Specialization                 Balaji Institute of Modern Management   Ôºç       India	PM    Post Graduate Diploma    Management    Management        2002    Symbiosis Law College   Ôºç       India	MLL    Masters    Labor Laws and Labor Welfare    Labor Laws and Labor Welfare        2000    Bachelor of Commerce 	H. P. State University   Ôºç       India    Bachelor    Commerce    Commerce        Skills    .NET, ACADEMIC, accounting, aims, C, C++, closing, cold calling, contracts, client, data modeling, Database, data warehousing, fast, focus, functional, HR, Informatica, J2EE, Java, Linux, logistics, market, mechanical, mentoring, Microsoft technologies, Windows, negotiating, networking, Internet research, Oracle, organizational, payroll, personnel, Policies, presentations, Profit, Quality, Recruitment, recruiting, requirement, SAP, Scheduling, SQL Server, teaching, unique, UNIX   "
HR,"         GLOBAL HR MANAGER           Summary     A Global HR Professional with 10+ years' progressive experience across industries and geographies. A unique skillset combination project management , HR business partnering, and building HR programs aligned with business strategy to drive successful results.       Highlights         Microsoft Word, Excel, Project, Visio, Power Point,  ¬†        SAP, Adobe Acrobat Professional              Experience      Global HR Manager    June 2012   to   September 2015     Company Name   Ôºç   City  ,   State      Leading US R&D Center Rockville, MD Relocation Project  Managing Technical Leadership Program (TLP), a rotational leadership development program - partnering with senior leaders in manufacturing and HR Business Partners across US, Germany, Italy, UK, Switzerland, China, India, and Brazil  Designed and lead cross-function key strategic HR projects and programs for manufacturing (2,600+ employees) :  Flight Risk Analysis and Mitigation, Technical Development Global Career Framework, and Global Job Family Architect etc  Facilitated 7 Global Engagement Survey ""Result to Action"" deep-dive sessions with global function leaders and local HR partners biennially   Partnered with Director of Leadership Development to redesign M Compass, the first-time manager development program  Rolled-out Mentoring Program for developing top 40 talents within manufacturing organization annually  Designed corporate and divisional learning nomination process to ensure fair allocation across manufacturing locations   Drive and roll-out divisional HR processes globally, ensured timely completion, compliance and final submission to corporate: Performance Management Process, Organization Talent Review, and Stock Award Program Nominations etc   Leading Talent Management and Development Process improvements at all major sites with a special focus on Manufacturing head's staff and next level positions.  Identifying succession gaps during the OTR Talking Talent Sessions for top 2 level 50 successors annually  Overseeing and be ultimately responsible for data analysis and project support of a team of 1HR Analyst and 2 HR Interns.          Global HR Analyst    November 2010   to   June 2012     Company Name   Ôºç   City  ,   State      Developed and implemented staffing process for Global TLP Associates with distinct approaches in China, India, and Brazil.  Provided online training support of technical knowledge, management skills, and language learnings for TLPs and top talents.  Organized Global HR Monthly Leadership Meeting with local HR heads around all manufacturing sites.  Facilitated performance calibration process and annual merit and incentive planning process for Manufacturing function.          HR Generalist    May 2009   to   August 2010     Company Name   Ôºç   City  ,   State      Analyzed competency and knowledge gap and designed action plans for IT functional off-shoring project in India.  Redesigned organizational structure & hiring strategies for 200 employees at a new manufacturing plant in Germany.  Designed & created Global Engagement Survey analysis reports for US, Latin America, IT, Finance, and Communications.          HR Generalist    July 2006   to   June 2008     Company Name   Ôºç   City  ,   State      Delivered strong management of diverse human resources functions for client base of over 300 employees at headquarters including staffing, training, organizational development, labor relations, and HR information systems administration   Designed recruitment strategy action plan and set challenging benchmarks to evaluate recruiting partners Successfully staffed  over 200 positions at headquarters and R&D laboratories in a timely and effective manner Utilized SAP Human Resources Information Systems (HRIS) for personnel changes; designed automatic analysis reports Collaborated with HRIS specialist to improve data accuracy in SAP system and monthly, quarterly, and annual reports Effectively handled labor relations cases in support of organizational restructuring efforts   Played a key role in the revision of labor contracts and employee handbook to achieve legal compliance Contributed to Kraft's recognition as China's Top Employer in 2007 in a survey conducted by CRF, a European HR consulting firm, while partnering with teams in compensation & benefits and organizational development.          HR Specialist    August 2003   to   July 2006     Company Name   Ôºç   City  ,   State      Managed the implementation of HR practices and services among 2,200+ sales employees in 45 regional offices in China   Developed HR plan with responsibility for performance evaluations, salary negotiations, headcount budget management   Supervised Nestl√© campus recruitment and interviewing process with Assessment Center tool among top universities in China  Consulted with personnel on important HRIS maintenance and database administration projects Prepared monthly HR reports detailing turnover, headcount balance, staffing efficiency, organizational charts, and HR ROI's   Coordinated annual salary review and compensation analysis and processed employee incentive adjustments processes.          Education      Master of Industrial and Labor Relations   :   Human Resources and Organizations  ,   2010    Cornell University, School of Industrial and Labor Relations   Ôºç   City  ,   State  ,   USA     Human Resources         BBA   :   Human Resource Management  ,   July 2003    TIANJIN UNIVERSITY OF FINANCE & ECONOMICS   Ôºç   City  ,   State  ,   China     Resource Management         Languages    Mandarin Chinese (native), Spanish (basic), German (basic)      Professional Affiliations    Global Professional of Human Resources (GPHR), Society for Human Resource Management (SHRM)          July 2012- Present
Professional of Human Resources (PHR), Society for Human Resource Management (SHRM)          July 2012 -Present      Skills     Adobe Acrobat, Analyst, Architect, balance, basic, benefits, budget management, calibration, charts, consulting, contracts, client, data analysis, database administration, Finance, focus, functional, German, hiring, HRIS, Human Resources, HR, Information Systems, labor relations, Latin, Leadership, Leadership Development, legal compliance, Director, management skills, Managing, Mandarin Chinese, Mentoring, Excel, Power Point, Microsoft Word, negotiations, next, organizational development, organizational, Performance Management, personnel, processes, recruiting, recruitment, Risk Analysis, sales, SAP, Spanish, staffing, strategy, strategic, Vaccines, Visio, annual reports    "
HR,"         HR & SAFETY MANAGER           Summary    Human Resources Manager Certified Professional in Human Resources (PHR) Extensive background in human resources management, including experience in workforce planning and employment, human resource development, compensation and benefits, risk management, employee and labor relations, HR technology, global and international HR, talent management. Demonstrated success in negotiating win-win situations, strategic business management, talent management, and change management. HR Skills HR Strategic Planning Training & Development Performance Management Organizational Development Mediation & Advocacy Staff Recruitment & Retention Employee Relations Alternative Dispute Resolution (ADR) Benefits Administration Project Management Orientation & On-Boarding HR Policies & Procedures Employment Law FMLA/ADA/EEO/WC HRIS Technologies           Experience      HR & Safety Manager    January 2013   to   January 2014     Company Name   Ôºç   City  ,   State      Rapidly growing transportation, distribution, and warehousing company Serving the HR and safety needs of the organizations' various operations, while leading the change management and cultural transformation efforts to support continued growth and expansion.  Key Results: Consolidated two small group medical plans with different plan years into a large group plan to maintain the same quality of health plan while saving the organization 75% on the year-over-year premium increase.  Improved the benefit offerings by adding never before offered dental insurance, voluntary term-life insurance, a vision discount program, employee assistance program (EAP); while expanding the available short-term disability and accident insurance to all of the organizations' associates.  Streamlined the unemployment and Ohio Bureau of Worker's Compensation (BWC) systems to create consistency and reduce costs.          Site Supervisor (HR Generalist)    January 2011   to   January 2013     Company Name   Ôºç   City  ,   State      Providing HR support for the operations management team of the company's second largest revenue producing account, while also assisting the organization's staffing firm, and championing special projects for the HR department.  Key Results:.  Collaborated with the operations management team to recruit, train, and develop a high-performance work team to improve productivity by 70% and reduce turnover by 50% year-to-year, which helped to earn the account the recognition as ""Most Improved Account"".  Led the development of a new performance evaluation form and process to improve the processing, tracking, and administration of annual performance reviews and performance management.          Senior Bill Pay Support Associate    January 2008   to   January 2011     Company Name   Ôºç     State            Commissioned Officer (NCO)    January 1997   to   January 2006     Company Name          Served in various positions and locations throughout military career.  Developed human resources responsibilities, including mentoring and counseling personnel, conducting medical and basic skills training and education, managing staff scheduling, and coordinating and documenting treatment.  Within scope of this responsibility, also directed the personnel operations of 1,000-person medical company, including file documentation, plan monitoring, and processing and training and development documentation.  Progressively assumed increasing levels of responsibilities, positions, and earned promotions ahead of peers.  Key Results: Utilized Microsoft Access to automate previously manual documentation processing system for 1,000-person company, resulting in elimination of lost documents, communication breakdown and improved tracking of personnel activity.  Served as unit Joint Commission and Accreditation of Healthcare Organization inspector and committee representative for an organization earning difficult-to-achieve 100% score on accreditation and maintaining it under 2-year tenure.  Adapted formal standard operating procedures (SOP) through use of job and task analysis techniques; implemented resulting changes to enable flexibility within diverse environment, resulting in a 30-40% improvement rate and increased operational productivity.  Received multiple medals of recognition from U.S.  Army including: 3 Commendation Medals, 2 Army Achievement Medals, 1 Good Conduct Medal and various other decorations.  Awarded Noncommissioned Officer of the Quarter, 109th Medical Battalion, Third Quarter 2003.          Education      Master of Science (MS)   :   Human Resource Management  ,   2016    Keller Graduate school of Management, Devry University   Ôºç   City  ,   State      Human Resource Management        Bachelor of Science (BS)   :   Human Resource Management      Franklin University   Ôºç   City  ,   State      Human Resource Management Worked concurrently during college as a Medical Assistant/Phlebotomist and Bill Pay Support Associate.
Of Note     "
HR,"         HR SPECIALIST (INFORMATION SYSTEMS)           Experience     02/2013   -   12/2014     Company Name   Ôºç   City  ,   State    HR Specialist (Information Systems)        Permanent/FT Supervisor: Iris Murray (910-432-2392)  Served as Fort Bragg Installation Civilian Personnel Information Systems Manager with full responsibility for establishing and implementing automated personnel policy, providing advisory services, and resolving HR automation user issues. This included system access control, HR automation training administration and instruction, HR automation system software functionality and interface issues, hardware troubleshooting, installation and maintenance, and regulatory and procedural guidance, etc. Systems included: FASCLASS, AutoNoa, USA Staffing, Business Objects Applications (SAP Software), CPOL, DCPDS, CSU, eOPF, ASARS, etc.  Designed, constructed, tested, deployed, and maintained organizational SharePoint infrastructure. Designed customized web-based management tools to improve organizational efficiency, communication, and archiving capabilities.  Served as the Webmaster for the Fort Bragg Civilian Personnel Advisory Center (CPAC) internet and intranet products with responsibility for ensuring release compliance, proper website structure and architecture, ease of use, and esthetic appeal.  Wrote detailed technical plans to maintain organizational functionality in the occurrence of service interruptions due to software incompatibility issues resulting from Network Enterprise Center compliance demands and newly implemented network configurations. Managed storage capabilities and built a detailed archival system to maintain organization's historic documents.  Analyzed organizational automation training needs and constructed detailed training plans. Coordinated training registrations for internal and external customer base. Constructed customized slides and literature to meet training needs. Delivered short-term and extended training sessions on HR automation program functionality, troubleshooting, capabilities.  Performed onsite and phone-based troubleshooting of HR automation programs. Assisted users with identifying likely causes of functionality problems and employed non-standard and standardized troubleshooting to solve user issues.  Managed all user account requests for all Fort Bragg users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance.         08/2012   -   02/2013     Company Name   Ôºç   City  ,   State    HR Specialist        Permanent/FT Supervisor: Kimberly Malone (870-540-3077)  Served as a senior HR Specialist leading a four-person team in the accomplishment of recruitment and placement work. Responsible for analyzing workforce capabilities and equitably distributing workload to best utilize organizational resources. Set and tracked suspenses and deadlines on assigned work. Set workload milestones and regularly monitored whether my team was meeting the goals as projected and adjusted my approach accordingly to meet production requirements.  Assigned and tracked all pre-work to ensure analytical accuracy in the strategic recruitment discussion and job analysis phases. Reviewed all RPA coding and remarks prior to submission for processing. Continually analyzed work practices and processes to gather data for streamlining or process change proposals.  Managed all user account requests for all Pine Bluff Arsenal users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance.  Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation.  Performed workforce needs assessments to determine the overall intellectual resources, skill level and training needs of junior HR Specialists and HR Assistants. Advised the HR Officer on learning progression, areas of needed improvement, and recommendations for training of the junior HR workforce. Constructed training materials and performed workforce development training for my organization.  Conducted reviews and quality control of all assessments and vacancy announcements of my team prior to publishing and use the resulting observations in the construct of developmental training.  Designed and conducted on-site training on HR processes and automation to a workforce of over 1,200 employees. Assessed existing HR training programs and determined the need for adjustment, replacement, or maintenance based on employee feedback and productivity measures. Constructed new training materials and delivered organizationally standardized training.  Performed strategic recruitment discussions to determine proper position classification, area of consideration, and overall recruitment plan. Conducted detailed job analysis in concert with hiring managers and subject matter experts.  Built and edited vacancies, assessments, and vacancy announcements (Delegated Examining Unit and Merit Promotion) using USA Staffing. Coded personnel actions. Performed post-selection processes.  Advised the post Command group and directorate level managers on difficult HR issues, i.e. attrition management, regulatory determinations, etc. Conducted regulatory, organizational, and procedural research, analysis, and synthesis of human resources related laws, policies, and regulatory guidance in order to write proposals to address complex staffing solutions, production focus, and HR process improvement.  Analyzed organizational composition and provide position management and classification support to assigned organizations under the General Schedule (GS) and Wage Grade (WG) pay schedules. Advised managers on the position classification process and the use of various classification references and automated tools.  Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Performed FLSA determinations. Researched and analyzed classification regulations, handbooks, references, and regulatory guidance. Analyzed position description data and write position evaluations.  Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance. Conducted PPP file and match audits. Continually monitored program to maintain operational and procedural consistency, determine need for process improvements, and ensure registrants are receiving proper service and assistance.         08/2011   -   08/2012     Company Name   Ôºç   City  ,   State    HR Specialist        Permanent/FT Supervisor: Kimberly Malone (870-540-3077)  Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation  Managed organization-wide HR automation account establishment and end-dating. Advised managers and employees on system functionality and limitations. Specialized in the use of Business Objects Applications program to provide Defense Civilian Personnel Data System (DCPDS)-based reports and statistical analysis for the post command group and servicing CPAC.  Supervised roll out of new automation processes, e.g. CAC enabling, PPP Pre-requisitioning (ASARS), USA Staffing conversion, etc. Constructed guidance and instructions to assist in resolution of personnel system user issues and informs users of upcoming automation changes or outages. Gathered and analyzed user experience data to determine the need for system adjustment, replacement, or maintenance based on employee feedback and productivity measures.  Served as the Pine Bluff Arsenal USA Staffing Super User responsible for implementing Regional changes, keeping the workforce informed of functionality issues, attending bi-weekly Regional meetings to stay abreast of automation developments, maintaining user and customer accounts, building custom notification letters, troubleshooting, and answering questions related to system functions, usage, and regulatory guidance.  Created and manipulated automated databases using Microsoft Excel and Microsoft Access. Used varying databases, universes, and data elements to construct complex Business Objects Applications reports. Utilized these reports to retrieve employee statistical and profile information for analysis and interrogatory requests.  Provided guidance on merit system principles, prohibited personnel practices, HR regulations, and the development and use of valid selection criteria and processes. Advised management on recruitment strategies, sources, appointment authorities, and special programs.  Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position.  Analyzed and applied classification standards, SOP's, laws, and regulatory guidance to conduct classification and FLSA determinations on a variety of position including Wage Schedule and General Schedule non-supervisory, supervisory, wage grade, wage leader, and wage supervisor positions. Analyzed position description data and wrote position evaluations.  Researched and analyzed relevant federal regulations and guidance to determine legality and options. Crafted suggestions and recruitment strategies for presentation to the post command. Presented monthly HR-related training to a diverse workforce consisting of over 1,200 employees.  Served as a peer-to-peer trainer and reviewer on HR functions, e.g. recruitment/placement procedures, vacancy announcement construction, job analysis, suspense tracking, and use of HR automation programs. Coded personnel actions IAW the Guide to Processing Personnel actions and other applicable regulatory guidance.  Reviewed and analyzed all personnel actions prior to submission to reconcile any errors or discrepancies. Analyzed quality control RPA data and Open Goodness of Data reports to double check for incorrect event coding. Wrote vacancy announcements, determined qualifications, set pay, and produced merit promotion and DEU referral lists.  Analyzed, interpreted and applied recruitment and placement regulatory guidance, laws, and policies. Assisted customers with federal employee benefits programs concerning entitlements, insurance, beneficiaries, Post-56 buy back, retirement preparation, leave, TSP, compensation, etc. Provided advisory services to staff and managers to resolve staffing, classification, pay, action processing, and related personnel issues.  Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance          Education          Miller-Motte College   Ôºç   City  ,   State  ,   US    Associate  :   Microcomputer Applications    Associate Degree 04/2015 Miller-Motte College, Wilmington, NC United States GPA 3.61 of a maximum 4.0 Credits Earned: 68 Credit Hours Major: Microcomputer Applications Relevant Coursework: Web Development, PC Operating Systems, Project Management, Desktop Publishing, Presentation Graphics, PC Hardware & Software A+, Advanced Database Management, Advanced Spreadsheets, Advanced Word Processing, E-Commerce            Capella University Minneapolis   Ôºç   City  ,   State  ,   US    Master's  :   Human Services    Master's Degree 03/2010 Capella University Minneapolis, MN United States GPA: 3.67 of a maximum 4.0 Credits Earned: 48 Semester hours Major: Human Services Honors: Cum Laude          Accomplishments    Major: Human Services Honors: Cum Laude      Military Experience     08/2012   -   02/2013     Company Name        Specialist    Department of the Army, Civilian HR Agency Hours per week: 40 Fort Bragg, NC Permanent/FT Supervisor: Iris Murray (910-432-2392) Served as Fort Bragg Installation Civilian Personnel Information Systems Manager with full responsibility for establishing and implementing automated personnel policy, providing advisory services, and resolving HR automation user issues. This included system access control, HR automation training administration and instruction, HR automation system software functionality and interface issues, hardware troubleshooting, installation and maintenance, and regulatory and procedural guidance, etc. Systems included: FASCLASS, AutoNoa, USA Staffing, Business Objects Applications (SAP Software), CPOL, DCPDS, CSU, eOPF, ASARS, etc. Designed, constructed, tested, deployed, and maintained organizational SharePoint infrastructure. Designed customized web-based management tools to improve organizational efficiency, communication, and archiving capabilities. Served as the Webmaster for the Fort Bragg Civilian Personnel Advisory Center (CPAC) internet and intranet products with responsibility for ensuring release compliance, proper website structure and architecture, ease of use, and esthetic appeal. Wrote detailed technical plans to maintain organizational functionality in the occurrence of service interruptions due to software incompatibility issues resulting from Network Enterprise Center compliance demands and newly implemented network configurations. Managed storage capabilities and built a detailed archival system to maintain organization's historic documents. Analyzed organizational automation training needs and constructed detailed training plans. Coordinated training registrations for internal and external customer base. Constructed customized slides and literature to meet training needs. Delivered short-term and extended training sessions on HR automation program functionality, troubleshooting, capabilities. Performed onsite and phone-based troubleshooting of HR automation programs. Assisted users with identifying likely causes of functionality problems and employed non-standard and standardized troubleshooting to solve user issues. Managed all user account requests for all Fort Bragg users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance. HR Specialist (Recruitment & Placement/Info Systems) GS-0201-12	08/2012 - 02/2013 Department of the Army, Civilian HR Agency Hours per week: 40 Pine Bluff, AR Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served as a senior HR Specialist leading a four-person team in the accomplishment of recruitment and placement work. Responsible for analyzing workforce capabilities and equitably distributing workload to best utilize organizational resources. Set and tracked suspenses and deadlines on assigned work. Set workload milestones and regularly monitored whether my team was meeting the goals as projected and adjusted my approach accordingly to meet production requirements. Assigned and tracked all pre-work to ensure analytical accuracy in the strategic recruitment discussion and job analysis phases. Reviewed all RPA coding and remarks prior to submission for processing. Continually analyzed work practices and processes to gather data for streamlining or process change proposals. Managed all user account requests for all Pine Bluff Arsenal users to include initial request, modifications, and deletions. Provided advisory services to CPAC staff and external managers on automation issues, proper system usage and guidelines, and general account maintenance. Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation. Performed workforce needs assessments to determine the overall intellectual resources, skill level and training needs of junior HR Specialists and HR Assistants. Advised the HR Officer on learning progression, areas of needed improvement, and recommendations for training of the junior HR workforce. Constructed training materials and performed workforce development training for my organization. Conducted reviews and quality control of all assessments and vacancy announcements of my team prior to publishing and use the resulting observations in the construct of developmental training. Designed and conducted on-site training on HR processes and automation to a workforce of over 1,200 employees. Assessed existing HR training programs and determined the need for adjustment, replacement, or maintenance based on employee feedback and productivity measures. Constructed new training materials and delivered organizationally standardized training. Performed strategic recruitment discussions to determine proper position classification, area of consideration, and overall recruitment plan. Conducted detailed job analysis in concert with hiring managers and subject matter experts. Built and edited vacancies, assessments, and vacancy announcements (Delegated Examining Unit and Merit Promotion) using USA Staffing. Coded personnel actions. Performed post-selection processes. Advised the post Command group and directorate level managers on difficult HR issues, i.e. attrition management, regulatory determinations, etc. Conducted regulatory, organizational, and procedural research, analysis, and synthesis of human resources related laws, policies, and regulatory guidance in order to write proposals to address complex staffing solutions, production focus, and HR process improvement. Analyzed organizational composition and provide position management and classification support to assigned organizations under the General Schedule (GS) and Wage Grade (WG) pay schedules. Advised managers on the position classification process and the use of various classification references and automated tools. Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Performed FLSA determinations. Researched and analyzed classification regulations, handbooks, references, and regulatory guidance. Analyzed position description data and write position evaluations. Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance. Conducted PPP file and match audits. Continually monitored program to maintain operational and procedural consistency, determine need for process improvements, and ensure registrants are receiving proper service and assistance. HR Specialist (Classification/Recruitment & Placement) GS-0201-11	08/2011 - 08/2012 Department of the Army, Civilian HR Agency Hours per week: 40 Pine Bluff, AR Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served as the HR Automation Program Administrator. Provided technical assistance and advisory services within the CPAC and to all post-wide users for personnel automation systems. Served as the installation Information Management Officer for HR automation Managed organization-wide HR automation account establishment and end-dating. Advised managers and employees on system functionality and limitations. Specialized in the use of Business Objects Applications program to provide Defense Civilian Personnel Data System (DCPDS)-based reports and statistical analysis for the post command group and servicing CPAC. Supervised roll out of new automation processes, e.g. CAC enabling, PPP Pre-requisitioning (ASARS), USA Staffing conversion, etc. Constructed guidance and instructions to assist in resolution of personnel system user issues and informs users of upcoming automation changes or outages. Gathered and analyzed user experience data to determine the need for system adjustment, replacement, or maintenance based on employee feedback and productivity measures. Served as the Pine Bluff Arsenal USA Staffing Super User responsible for implementing Regional changes, keeping the workforce informed of functionality issues, attending bi-weekly Regional meetings to stay abreast of automation developments, maintaining user and customer accounts, building custom notification letters, troubleshooting, and answering questions related to system functions, usage, and regulatory guidance. Created and manipulated automated databases using Microsoft Excel and Microsoft Access. Used varying databases, universes, and data elements to construct complex Business Objects Applications reports. Utilized these reports to retrieve employee statistical and profile information for analysis and interrogatory requests. Provided guidance on merit system principles, prohibited personnel practices, HR regulations, and the development and use of valid selection criteria and processes. Advised management on recruitment strategies, sources, appointment authorities, and special programs. Performed routine and non-routine position classification of supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, and blue collar position. Analyzed and applied classification standards, SOP's, laws, and regulatory guidance to conduct classification and FLSA determinations on a variety of position including Wage Schedule and General Schedule non-supervisory, supervisory, wage grade, wage leader, and wage supervisor positions. Analyzed position description data and wrote position evaluations. Researched and analyzed relevant federal regulations and guidance to determine legality and options. Crafted suggestions and recruitment strategies for presentation to the post command. Presented monthly HR-related training to a diverse workforce consisting of over 1,200 employees. Served as a peer-to-peer trainer and reviewer on HR functions, e.g. recruitment/placement procedures, vacancy announcement construction, job analysis, suspense tracking, and use of HR automation programs. Coded personnel actions IAW the Guide to Processing Personnel actions and other applicable regulatory guidance. Reviewed and analyzed all personnel actions prior to submission to reconcile any errors or discrepancies. Analyzed quality control RPA data and Open Goodness of Data reports to double check for incorrect event coding. Wrote vacancy announcements, determined qualifications, set pay, and produced merit promotion and DEU referral lists. Analyzed, interpreted and applied recruitment and placement regulatory guidance, laws, and policies. Assisted customers with federal employee benefits programs concerning entitlements, insurance, beneficiaries, Post-56 buy back, retirement preparation, leave, TSP, compensation, etc. Provided advisory services to staff and managers to resolve staffing, classification, pay, action processing, and related personnel issues. Served as the Priority Placement Plan (PPP) and Reemployment Priority List Program Administrator with responsibility for program operations and performance, data audits, eligibility determinations, conduct of registrant counseling, registrations, and file maintenance         Certifications    RPA CAC DoD      Skills    Hr, Maintenance, Registrations, Staffing, Training, Access, Account Maintenance, General Account, Access Control, Architecture, Archiving, Csu, Hardware Troubleshooting, Intranet, Microsoft Sharepoint, Sap, Sharepoint, Web Based, Web-based, Audits, Clerical, Coding, File, Flsa, Job Analysis, Operations, Ppp, Quality Control, Recruitment, Technical Assistance, Answering, Benefits, Bi, Business Intelligence, Cac, Compensation, Customer Accounts, Databases, Employee Benefits, Excel, Federal Regulations, Microsoft Access, Microsoft Excel, Ms Access, Statistical Analysis, User Experience, Publishing, Hr Issues, Hr Process Improvement, Human Resources, Process Improvement, Process Improvements, Proposals, Solutions, Training Programs, Ar, Dod, Gsa, Information Assurance, Online Learning, Online Training, Security, Associate, Credit, Database, Database Management, Desktop Publishing, Project Management, Word   "
HR,"         DIRECTOR OF HR           Executive Profile      Ambitious Human Resources Generalist who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.       Skill Highlights          Customer-oriented                Professional Experience      Director of HR    January 2013   to   Current     Company Name   Ôºç   City  ,   State      Directly report to the CEO and VP of a 65-year old real estate property management company.  Accountable for the day-to-day operations functions of: HR, administration and technology with direct supervision of two staff members.  As an active member of the leadership team, accomplishments include: Create employee handbook and designed comprehensive annual employee survey.  Research, analyze and select annual company health benefits.  Implemented and trained employees on new payroll system.  Additionally, designed and established training program for maintenance employees.  Conduct full-cycle recruitment and on-boarding program.  Developed Wellness Program and established preventative health initiatives to reduce healthcare annual premiums.  Create annual employee bonus program aligned with company goals and objectives.  Day-to-day project management and overall responsibility of office construction build-out and office move.  Selected general contractor, determined vendors, interacted with architects and negotiated contracts.          Vice President and Director of Human Resources and Administration    January 2006   to   January 2013     Company Name   Ôºç   City  ,   State      Reported directly to the Founder/CEO of this fast-growing, start-up Healthcare/IT Company established in 2000.  As a proven strategic business partner, was instrumental in growing the company from 45 employees located in eight (8) states to 215 employees located in 32 states and Puerto Rico.  As the sole HR practitioner until 2011, responsible for all areas of human resources and administration progressing rapidly through a series of promotions from HR/Office Manager in 2006, to Director of HR/Administration in 2008, to VP/HR & Administration in 2010.  As an active member of the senior leadership team, designed, developed and implemented company-wide initiatives.  Accomplishments included: Demonstrated talent acquisition and management.  Quickly built rapport, gained the trust and respect of management while successfully coaching and mentoring all employees on a wide variety of employee relations issues.  Over 45% of employee base has been with the company longer than four (4) years.  unusual in a start-up environment.  Created and developed monthly two-day on-boarding program reducing employee turnover from 28% to under10% annually.  Created and deployed annual employee and cultural surveys.  Delivered workforce analytics to the senior management and developed company-wide initiatives based upon results.  GetWellNetwork was chosen as a Winner of the 2012 Northern VA Technology Council (NVTC) Hot Ticket Awards category, ""Hottest Company Culture."" Developed and upheld organizational policies and procedures relating to operational and human resources activities with the creation of the on-line employee handbook, as well as created employee awards, bonus and stock option grant programs leading to 95+% in employee satisfaction with company culture, overall  job satisfaction and employee engagement for the past 5 years.  Project lead and manager for the selection, implementation and training of custom payroll and leave tracking system, as well as the recruitment and performance management software programs resulting in a substantial reduction in time and resources.  Created the original, ""GetWellNetwork University"", a day-and-half corporate university training program for Account Managers.  Demonstrated project management experience in office space planning and office construction build-out.  Negotiated vendor contracts, office and equipment leases.          Business Manager    January 2001   to   January 2006     Company Name   Ôºç   City  ,   State      A management level role with overall responsibility of office operations for a 21-person law firm.  Day-to- day responsibilities included all aspects of Human Resources, Finance, Administration and IT.  Human Resources activities consisted of: employee relations, compensation, benefits administration, payroll processing, and recruitment.  Financially, analyzed and produced annual and monthly management reports, as well as monthly financial statements, journal and general ledger entries and client invoices.  Additionally, managed accounts receivable and accounts payable transactions, reconciled petty cash, cash receipts and bank statements.  Administration activities included: vendor contract, office and equipment lease negotiations, the purchase of office and legal supplies, coordinated facilities and equipment maintenance and various vendor selections.  Accomplishments include: Project manager for the conversation and implementation of new computer system, software and equipment from Novell to Windows platform.  Train employees.  Project manager for the selection and implementation of new telephone system.  Created company/employee handbook.          Vice President/Business Manager    January 1988   to   January 2001     Company Name          Worked daily side-by-side and reported to the Director of the DC office.  Effectively administered  and grew office talent from 18 to over 120 employees as well as, annual income growth from $1.3M to $37M and an annual payroll and benefits budget of over $12M.  Supervised 14 human resources, finance, IT and administration professionals.  Accomplishments included: Accomplished day-to-day management and responsibility of office relocation including: market survey, selection of consultants, management of $1.9M project, build-out of over 44,000 sq.  ft.  of space and office move.  Completed project on time and on budget.  Developed, implemented and administered ""The Ketchum Washington Tool Kit"" - Employee handbook developed to standardize office procedures.  Results were an increase in profits and improved productivity.  Forecasted annual and quarterly budgets for all income statement line-items, which included: estimation of client income, salary and benefits, prediction of staff growth, space requirements, equipment needs, and anticipation of turnover of clients and staff.  Presented financial plans to corporate headquarters in NY.  Negotiated and produced: client, vendor and government contracts.  Analyzed and prepared all weekly, monthly and year-to-date financial statements.  Produced government billing statements.  Developed and conducted new employee orientation program.  Instituted and chaired ""Quality of Life"" employee welfare program to improve morale and reduce turnover.  Created and implemented Reward and Recognition Program, to enable group managers to recognize and reward more employees, thus improve morale, reduce turnover, increase office productivity, and promote teamwork.          Education      BS   :   Human Resources Management Business Administration      Human Resources Management Business Administration        Professional Affiliations    Senior Professional in Human Resources (SPHR)
Member Society for Human Resource Management (SHRM)
Member Montgomery County, MD SHRM Chapter
Notary Public for the State of Maryland      Skills    accounts payable, accounts receivable, benefits, benefits administration, billing, budgets, budget, coaching, contracts, Council, client, clients, DC, employee relations, senior management, fast, Finance, financial, financial statements, general ledger, government, Human Resources, HR, leadership, law, legal, Director, market, mentoring, office, Windows platform, 2000, negotiations, Novell, office and equipment, Office Manager, organizational, payroll, payroll processing, performance management, policies, Project lead, project management, property management, Quality, rapport, real estate, recruitment, Research, space planning, strategic, supervision, teamwork, telephone   "
HR,"         HR SENIOR SPECIALIST       Career Overview      Dedicated Service Representative Professional motivated to maintain customer satisfaction and contribute to company success.       Core Strengths         Excel, Data entry systems, Outlook, Microsoft systems   Amisys, Access.     Able to master, process and apply new skills and concepts quickly.      Customer service expert  Telephone inquiries specialist  Courteous demeanor            Accomplishments      Customer Assistance ¬†   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.     Customer Service ¬†   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.         Work Experience      HR Senior Specialist   09/2006   to   Current     Company Name   City  ,   State       Health insurance/Benefit Specialist Administrative Xerox Corporation - Xerox is a leader in BPO and IT Outsourcing across a variety of industries and the public sector.  Thousands of companies rely on Xerox to help improve their processes, manage client operations, and focus on their core business.  Duties: Provide administrative support functions relating to personnel, retirement benefits and special projects.  Specific Responsibilities: Assist participants with questions regarding Medicare/Medicaid questions, eligibility and their specific state's guidelines to qualify for the Medicare/Medicaid Explain Health and Insurance coverage, primary doctors and specialists, hospitals and treatments covered by their medical insurance and what the Medicare/Medicaid covers.  Explain the changes in their insurance of choice.  Keep up to date with the changes in the health and insurance coverage, processes and changes.  Responsible for processing and calculating retirees' pension.  Educate participants on their retirement plan benefits.  Handle inbound and outbound calls for the team and handle the administrative tasks associated with these calls.  Work special projects including corrections of payment setups, tax forms (1099R) requests, process commencement retirees' package, process pension calculations and educate retirees of the different payment options offered to them.  Answer questions regarding the health and insurance offered to the retirees and type of coverage they are entitled to.  Provide support to the supervisor during the team meetings by preparing the issues and concerns to be discussed and take minutes of the meeting.  Significant Achievement Received Certificate of Excellent award for self development and for going above and beyond my call of duty.  Skilled at conducting interviews and hiring process.  Have mentored team members about the phone etiquette and how to score high in their quality monitoring.  Worked as administrative assistant for a $7.6 million international consumer bank, operating on 4 continents.           Member and Claims Representative   08/2001   to   05/2006     Company Name   City  ,   State       Provided support for the bilingual unit during supervisor's absence.  Provided assistance and guidance to the new bilingual hired.  Performed activities designed to establish and maintain positive and productive relations with Amerigroup network providers.  Specific Responsibilities.  Facilitated care coordination for members with critical care needs in the Medicaid population.  Worked in special projects assigned by the Director of the Customer Service Department.  Projects included, providing administrative support to the Vice President, Assistant Vice President, Outbound Director and Inbound Director in absence and/or vacation of their secretaries by assisting in the following.          Executive Secretary Assistant   08/2001   to   05/2006     Company Name   City  ,   State       Amerigroup Corporation Reporting to the call center Directors and an executive (VP/GM), responsible for performing advanced, diversified and confidential secretarial and administrative duties requiring broad and comprehensive experience, skills and knowledge of the organization and its policies and practices.  Primary duties included, but not limited to, write and routes confidential correspondence.  Screened, handled or distributes incoming phone calls and complaints.  Maintained confidential correspondence and general files.  Orders supplies.  Coordinated travel plans, prepared and submitted expense reports.  Compiled and distributed meeting minutes.  Collates and assembles materials, makes arrangements for meetings/presentations, prepared forms, reviewed documentation for conformance with internal policies and procedures.  Utilized various software packages such as spreadsheet, word processing, data base and internet to prepare presentations and documents.  Researched, verified and prepared reports.  Created and maintained databases.  Coached new hires handling supervisor and escalated calls.  Provided assistance with the escalated line, followed up, and resolved members' concerns and complaints in order to maintain members' satisfaction.  As a claims provider representative my responsibilities included responding to inquiries from providers in our network as well as out of network.  Handled issues related to members' benefits, claims resolution and appeal status.          Administrative Secretary   01/1999   to   02/2001     Company Name   City  ,   State       The Signature Group is a market leader The Signature Group, an $870 million direct marketing company serving many of the most recognized customer service companies in America, has acquired an  equity interest in Consumers Car Club, a leading provider of vehicle buying  and ownership products and services since 1987.  Duties Managed project and prepared various reports.  Planned and arranged conference calls, scheduled meetings, training classes and arranged travel and accommodations for Managers.  I also performed general clerical tasks.  Specific Responsibilities: Provided administrative support to the center manager for the inbound unit and the various customer service teams under his supervision as well as the training department.  Provided administrative support to the Center Manager for the Outbound Unit and the Human Resources Dept.  Managed incoming correspondence, scheduled conferences, made travel arrangements, prepared training material to be used in class, filing, ordered supplies, processed invoices.  Prepared expense reports from receipts.  Managed attendance, vacation schedules and personnel records maintaining extreme confidentiality.  Performed telephone interviews for bilingual candidates.          Executive Complaint Professional   07/1996   to   01/1999     Company Name   City  ,   State       Served as a consumer advocate to the Chief Executive Officer.  Responsibility included serving as liaison for the company and the government agencies like the Better Business Bureau and the Attorney General offices.  Successfully retained more than 90% of the customers calling to complaint about the company, its products and/or the employees.  Resolved company issues by phone and correspondence.  Responsible for establishing contact with both internal key managers in order to resolve customer's concern.  Maintained direct contact with the Regional Directors for the chain of stores under their jurisdiction, to obtain results on behalf of the customer.  Responsible to submit report of all the complaints received by phone or mail to the CEO for his review and input.  Reported the open complaints awaiting resolution, closed complaints, details of the resolved complaint and reported the complaints which have been escalated to the Attorney General office and to the Better Business Bureau.  Significant Achievements Processed over 350 complaints a month at the executive level.  95% of customer's complaint resolved satisfactorily, which turned into retained customers.          Executive Complaint Professional   07/1996   to   01/1999     Company Name   City  ,   State             Educational Background      Associate  :   Applied Science Secretarial Science   1 1981       LaGuardia Community College    Applied Science Secretarial Science        Tidewater Community College            Interests    Church of God Ebenezer
- Director of Multi-media.
- Church's real time translator and also translate utilizing the translation devices.
- Church Bookkeeper assistant.      Languages    Fluent in English, and Spanish      Skills    Administrative, administrative assistant, administrative support, Attorney, benefits, call center, clerical, conferences, client, Customer Service, Data entry, databases, data base, direct marketing, documentation, Fluent in English, equity, filing, focus, forms, General office, government, hiring, Human Resources, Insurance, Director, market, materials, meetings, Access, Excel, mail, Outlook, network, personnel, policies, presentations, processes, quality, Reporting, secretarial, Spanish, spreadsheet, supervisor, supervision, tax, telephone, phone, phone etiquette, travel arrangements, type, word processing      Additional Information      Volunteer Work Church of God Ebenezer Director of Multi-media. Church's real time translator and also translate utilizing the translation devices. Church Bookkeeper assistant.      "
HR,"         HR CUSTOMER SERVICE REPRESENTATIVE       Summary    Excellent team player with legal background and  abilities to interpret laws, procedures, policies and processes; Client-oriented, results-driven and deadline-oriented with a high degree of initiative; Capable to undertake and resolve numerous and complex assignments with minimal supervision.
Outstanding inter-personal, communication and customer service skills; Adept to organize, plan, and prioritize tasks with strong attention to details; Comfortable working in a fast-paced and multicultural environment. Experienced in quantitative research and data analysis. Highly proficient in Microsoft suite ( World, Excel, Power point) with working knowledge of the World bank group systems including People Soft 9.1, SAP and Remedy.      Highlights          HR policies and procedures expertise  New employee orientations       People-oriented  Organized  Staff training and development            Accomplishments     -Recognized as the top performer of the Intake team:  *Successfully handled 4258 incoming calls which represents 25% of the total incoming calls for the Fiscal year 2014 and 15% more of the average 10% incoming calls allocated to each Intake team.  *Resolved approximately 80 emails inquiries on a weekly basis within an average of 1.4 days which is 30% less than the 2 days Service level agreement.       Experience         01/2002               HR Customer Service Representative   11/2012   to   Current     Company Name      Respond to inquiries about HR policies and procedures from clients and their dependents via telephone, emails, fax and walk-ins.  Ensure that all queries are logged and tracked in Remedy database to promote quality assurance.  Liaise with related departments, to include HR Teams, Visa, Payroll, Accounting and Travel to deliver timely service.  Educate clients about the availability and usage of self -service options.  Contribute in issues identification for inclusion into the knowledge base.  Research policies and procedures including departmental and federal agency guidelines to provide current and comprehensive responses.  Run and analyze daily reports to benchmark employee performance and compliance adhering to the 2 days Service Level Agreement to delivery service.  Maintain tasks on track, and respond to deadlines and priorities.  Accomplishments: Recognized as the top performer of the Intake team: Successfully handled 4258 incoming calls which represents 25% of the total incoming calls for the Fiscal year 2014 and 15% more of the average 10% incoming calls allocated to each Intake team.  Resolve approximately 80 emails inquiries on a weekly basis within an average of 1.4 days.          Consultant Project Manager   09/2009   to   07/2012     Company Name      Wrote policy and procedures and completed other Department of Health licensing requirements for credentialing.  Wrote all business related correspondence.  Collected data to create client database.  Organized client record filing.  Updated and maintained clients records.  Held presentations about business opportunities in quest for expansion with very little supervision.  Prepared appointment package including salary and fringe benefits, letter of intent, security and medical clearance processes.  Created employee file checklist for documents to be submitted with application.  Prepared comprehensive and accurate materials for presentation.  Accomplishments: Obtained the agency home health care license to operate in Pennsylvania.  Designed marketing plan that increased clientele by 3% for this start-up venture.          Liaison Officer   07/2006   to   04/2009     Company Name   City  ,   State       Organized presentations with business partners regarding objectives to achieve.  Partnered with physicians to obtain prior authorizations for services.  Maintained and managed over 100 clients' accounts.  Ran reports to evaluate employee productivity and benchmark case load increase rate from a quarter to another.  Liaised between clients, physicians, insurers and management to inquire about potential service improvement suggestions.  Communicated important service related information to clients and upper management.  Provided feedback to client to promote quality service.  Accomplishments: Created powerful information flow procedure to improve communication.  Developed a reliable client health insurance database.          Education      Master  :   Business Administration        Business Administration        Master  :   Private Business Law    Southeastern University   City  ,   State  ,   France     Private Business Law        Skills    Accounting, agency, benefits, clientele, client, clients, database, delivery, Department of Health, fax, filing, HR, insurance, marketing plan, materials, Payroll, policies, presentations, processes, quality, quality assurance, quest, Research, Service Level Agreement, supervision, telephone   "
HR,"         HR SERVICES REPRESENTATIVE       Summary     A multi-skilled professional with good all-round HR imformatory skills. Very capable with an ability deal with all the recruitment/processing needs of the organization. Experienced in providing timely and up to date HR advice to both managers and employees whilst at the same time making sure both the employee and employers interests are best represented.       Key Skills           Excellent telephone manner and high standard of communication skills.  Able to deal with highly confidential matters professionally & discreetly.  Strong communicative, interpersonal, team-building, and leadership  Highly developed written, verbal and presentation skills  Good computer skills with an excellent knowledge of Microsoft Word and Excel  Possess a proactive, positive and confident attitude      Professionals in Human Resources Association  Recruiting and selection techniques            Experience     10/2012   to   Current     HR Services Representative    Company Name   Ôºç   City  ,   State      Dealing with all of the recruitment needs & employment issues of the company. Ensuring the timely recruitment of new employees into the business from the initial job offer being made through to their induction into the company including offer letters and contracts etc. Duties:   Process the enrollment of new recruits  Contacted all job applicants to inform them of their application status.  Thoroughly explained the employee handbook during new employee orientations.  Process all requests for enrollment, updates, changes and claims to Group Benefit Plans  Process application for Leave and provide information to staff and managers as requested  Making sure that any promotions, transfers and pay increase take effect as planned.  Prepare job status and reference letters as requested by employees on a weekly basis  Set up and maintain correct records of employees within system databases.  Providing employment references for past employees  Prepare Offer Letters and Employment Contracts for Employees  Conducting pre/post-employment checks: reference and security checks for job applicants  Process all staff and status changes  Register new employees to Company's time clock system  Prepare company ID's for all Employees  Process application for Leave and provide information to staff and managers as requested  Assist employees and customers alike in person and phone to ensure that all issues/concerns have been rectified within a timely manner  Liaising with Managers/Supervisors of all departments to meet the demands for each department whether it is pertaining to recruiting or leave or benefits concerns/queries  Scan and attach all documentation relating to an employee to an electronic file  Ordered stationery supplies  Filed documents on a daily basis  Photocopied and faxed documents  Assisted with the packaging of payslips  Prepared the Haulage and Contractor payrolls on a weekly basis         05/2010   to   07/2011     Teller/Customer Service Representative (HEART Trainee)    Company Name   Ôºç   City  ,   State       Providing assistance as needed to the branch which equals to getting the operation of the branch up to date. Duties:  Acted as a Customer Service Representative (CSR)/Teller by opening accounts and processing transaction for members  Assisted members in using the facilities that the branch offers, also providing information on the different types of products and services that the Society offered and also of the members of the group  Batched teller transaction vouchers daily  Prepared utility payment vouchers for dispatch within the turnaround time which is set by the Society  Filed and prepared loans vouchers for dispatch daily  Prepared daily listings for the content of the Cash Deposit Box  Assisted with the filing of documents such as application cards, payroll listing, letters from internal and external members etc.  Assisted with the registration of our members on the concierge queue  Assisted with the retrieval and faxing of signature cards and other documents as requested  Prepared letters to customers and suppliers as directed          Education     2019     BSc  :   Human Resource Management    University College of the Caribbean   Ôºç   City    Jamaica      Human Resource Management (Pending)         2009     Select One  :   General    St. Jago High School   Ôºç   City  ,   State  ,   Jamaica      7 CSEC (CXC) Subjects          Professional Affiliations     The Jamaica National Building Society - Teller/Customer Service Representative       Skills     Human Resource Management, Basis, Benefit Plans, Benefits, Claims, Contracts, Databases, Documentation, File, Hr, Increase, Induction, Packaging, Recruiting, Recruitment, Security, Accounts And, Cash, Csr, Customer Service, Customer Service Representative, Dispatch, Faxing, Filing, Loans, Payroll, Receptionist, Retail Sales, Vouchers, Confident, Excel, Microsoft Word, Presentation Skills, Proactive, Self Motivated, Telephone, Word    "
HR,"         HR ASSISTANT INTERN       Summary     New graduate seeking work as a Counselor able to facilitate both individual and group therapy sessions to help participants overcome obstacles. Detail-oriented with superior interpersonal skills.        Skills          High energy  Sound judgment   Compassionate  Conflict resolution training  Exceptional problem solver  Excellent communication skills       ¬†Excellent writing skills  Customer service skills  Proficiency in Microsoft Excel, Word, PowerPoint and the Internet            Experience      HR Assistant Intern  ,   Company Name  ,   February 2016  -  March 2016    City  ,   State     Provide administrative support to the Human Resources Director.  Verify I-9 documentation for new hires.  Submit the online investigation requests and assists with new employee background checks.  Update HR spreadsheet with employee change requests and process paperwork.         Owner, Operator  ,   Company Name  ,   August 2012  -  Current    City  ,   State     Managed fashion retail store independently.  Provided professional support to staff.  Assisted retail store in exhibiting innovative products.         Preservation Technician I  ,   Company Name  ,   October 2004  -  May 2013    City  ,   State     Responsible for the assembly of fabricated phase boxes, portfolios and custom enclosures for protecting historic and fragile library materials.  Performed archival sound repairs for books and pamphlets which included: rebinding books in the original covers (recasing).  Prepared and submitted books for additional processing at the bindery.  Designed complex enclosures for special projects.         Education and Training      Bachelors of Art    Organizational Leadership  ,   ,   Cleveland State University  ,           April 2018   Organizational Leadership       Associate Degree      Bryant & Stratton College  ,   ,   City    State      April, 2016          EMT Certification      Cuyahoga Community College  ,   ,   City    State      2003          Skills    administrative support, repairs, spreadsheet     "
HR,"         HR BENEFITS/LEAVE COORDINATOR       Summary    13 years of Human Resources experience and 27 years of administrative experience working in various settings
*Professional, detail-oriented, excellent time-management skills, team player, open and honest communicator, effective at maintaining confidentiality and multi-tasker.      Skills        Proficient in all Microsoft applications and HRIS systems (Banner, PeopleAdmin, Personnel Management Information (PMIS) System and Benefits Eligibility System (BES), VRS Navigator (VNAV))            Experience     December 2016   to   Current     Company Name   City  ,   State     HR Benefits/Leave Coordinator        Provide consultation and assistance for all employee benefits.  Assist Retirement/Benefits Manager in counseling employees on retirements as well as generate retirement calculations.  Assist Retirement/Benefits Manager with retirement trainings.  Promote and coordinate all aspects of the Highlander Wellness Watch program.  Advise faculty/staff regarding leave policies and procedures.  Interpret and apply policies, procedures and guidelines.  Develop and present leave trainings for employees and supervisors.  Content editor for the HR newsletter and HR website committee.  Analyze and reconcile leave discrepancies.  Process and maintain Workers Compensation claims, short term disability claims and FMLA requests.  Coordinate return to work for employees on short term disability, FMLA and WC.  Maintain OSHA logs and reporting to include OSHA 301 and OSHA 300A reports.  Process employees leave corrections.  Process leave share requests and coordinate payments with payroll.  Calculate leave payouts for separating employees for payment.  Process reports in Banner (HRIS) to ensure leave policies and procedures are being adhered to and applied in regards to FLSA regulations.  Perform leave audits.  Provide programmatic support to employees and supervisors for the on-line leave reporting system.  Assist with other HR duties as needed to include job fairs, benefits fair, etc.  Maintain confidential and sensitive information.         November 2008   to   November 2016     Company Name   City  ,   State     HR Leave Coordinator        Advise faculty/staff regarding leave policies and procedures.  Interpret and apply policies, procedures and guidelines.  Develop and present leave trainings for employees and supervisors.  Analyze and reconcile leave discrepancies.  Process and maintain Workers Compensation claims, short term disability claims and FMLA requests.  Coordinate return to work for employees on short term disability, FMLA and WC.  Maintain OSHA logs and reporting to include OSHA 301 and OSHA 300A reports.  Process employees leave corrections.  Process leave share requests and coordinate payments with payroll.  Calculate leave payouts for separating employees for payment.  Process reports in Banner (HRIS) to ensure leave policies and procedures are being adhered to and applied in regards to FLSA regulations.  Assist with coordination of CommonHealth wellness program.  Perform leave audits.  Provide programmatic support to employees and supervisors for the on-line leave reporting system.  Assist with other HR duties as needed to include screening job applicants, new hire orientation, exit interviews, open enrollment for health insurance and flexible spending accounts, job fairs, benefits fair, etc.  Maintain confidential and sensitive information.         June 2004   to   November 2008     Company Name   City  ,   State     Personnel Transaction Specialist/Human Resource Assistant        Process new hires, transfers, promotions into Banner and PMIS systems.  Perform audits for payroll processing.  Process short term disability claims and FMLA requests.  Process leave share requests.  Coordinate docks with payroll.  Perform other duties and tasks as needed.  Maintain confidential and sensitive information.         August 2002   to   June 2004     Company Name   City  ,   State     Communications Operator        Refer patients to appropriate areas for treatment.  Assist patients with questions and concerns via phone or walk-ins.  Answer incoming calls on a seven-line phone system.  Page doctors in a timely manner.  Update call schedules as changes occur.  File.  Overhead all codes in a timely manner.  Maintain patient confidentiality.          Education and Training          Bluefield College   City  ,   State       Bachelor of Science  :   Organizational Management and Leadership    Organizational Management and Leadership            New River Community College            Associate of Applied Science  :   Business Management    Business Management        Activities and Honors    Society for Human Resources Management (SHRM)
Colleges and Universities Professional Association for Human Resources (CUPA-HR)      Skills    Benefits, consultation, Content, counseling, editor, HRIS, HR, insurance, all Microsoft, Navigator, newsletter, Page, Assist patients, payroll, payroll processing, Personnel Management, phone system, policies, reporting, research, phone, website   "
HR,"         REGIONAL HR BUSINESS PARTNER       Human Resources Professional      Executive Profile    Business-savvy, results-driven, and solutions-oriented HR executive, offering 16-year career in human resources distinguished by commendable performance in developing, spearheading, and maximizing performance of both individuals and teams. Known for driving change and championing corporate values, vision, and mission. Articulate communicator, fully bilingual in English and Spanish, with proven ability to diffuse highly charged situations by quickly responding to human resources issues and providing executive-level support to both the management and staff. Demonstrated success in orchestrating initiatives that address today's business challenges to attain revenue goals, control expenses, satisfy customers, and attract/retain talent while achieving business and profitability objectives.      Core Competencies          Change Management  Benefits Administration   Succession Planning   Organizational Development      Leadership Development¬†and Coaching  Infrastructure Development  Operations and Workflow Optimization  Conflict Resolution            Professional Experience     01/2012   to   Current     Regional HR Business Partner    Company Name   -   City  ,   State     110-year old manufacturing company with an iconic brand. ¬†Report to one of the 4 Regional Vice Presidents of the company. ¬†Work with regional business leaders in providing innovative HR solutions to make business strategies actionable. Provide progressive HR guidelines, while ensuring that all HR programs are in accordance with the business needs, local labor laws and culture. Partnered with the Performance and Growth, Total Rewards and Harley-Davidson University Centers of Excellence (COE), as well as with the executive management, in executing agreed strategic plan in support of organizational programs. ¬† Effectively engage HR Generalists in the LA Region to establish HR strategies designed to optimize human resources within their business areas.    Analyzed the business' talent needs and participate in establishing work unit plans and performance measures within the region.  Administered annual regional HR budget of over $160K and organized annual leadership conference for the entire region.  Successfully led and implemented company HR processes within all regional offices such as performance management system, Global Tuition Program, Gallup Engagement Surveys, Leadership Trainings, and Employee Purchase Plans resulting in 2nd highest company engagement scores in 2012 and 2013. ¬†  Achieved 100% hiring goals while maintaining the lowest recruiting cost of all regions.  Reorganized and aligned all market positions within the subsidiaries at a savings of $2.3M a year from the total SG & A budget.  Developed and implemented the company Immigration Policy while changing to a new immigration process provider which reduced the process time by 45% while saving an average of 25% per visa filed.¬†         01/2008   to   10/2011     HR Manager    Company Name   -   City  ,   State     Responsible for the development and implementation of corporate HR plans and policies in support of the business plan, while ensuring HR regulatory and legal compliance.¬† Carried out a broad range of HR functions, including employee recruitment and training, benefits administration, as well as overseeing disciplinary action and managing HR records.    Conceived and developed a series of innovative HR programs, service and leadership initiatives, including comprehensive supervisory training and performance-based incentive compensation programs.  Successfully established and maintained a strong functional HR team through effective training, coaching, planning, and team building.  Restructured benefits program by consolidating providers and renegotiating contracts, successfully maintaining benefit costs to only a 1% increase in premium from previous year and saving the company over $70K.  Cited as the driving force behind a 35% reduction in payroll processing liability and for identifying over $300K payroll savings through implementation of an integrated ADP HRIS System.  Recognized for achieving voluntary turnover rate of 3% and for introducing new employee orientation and individualized training, resulting in 97% satisfaction record.  Led all succession planning initiatives, resulting in projected reduction of hiring expenses by approximately 30% over the next 5 years.         09/2007   to   09/2008     District HR Manager    Company Name   -   City  ,   State     Inspired and retained a high-performing diverse workforce for the district, building upon the foundation of success as key member of the store management team, Administered effective management and execution of learning, career development, employment practices, recognition and reward, staffing, performance management systems, and compliance programs, while fostering a positive associate relations environment.   Conducted thorough employee investigations in alleged reported cases of sexual harassment, discrimination, criminal and policy violations which resulted in a reduction of 35% employee lawsuits filed within the district.  Pioneered all initiatives to monitor and manage all performance reviews for department supervisors and hourly associates, including rating, written reviews, and pay increases input.  Yielded $350K district-wide reduction in recruitment expenses through spearheading internal recruitment function.  Successfully achieved 100% monthly completion of associate training and development, 401K enrollment, and fulfillment of AAP Goals for the district.  Acknowledged for driving the reduction of sexual harassment claims by as much as 20% within first 6 months of training.         01/1999   to   01/2007     HR Manager    Company Name   -   City  ,   State     Provided consultative direction for ground floor HR infrastructure and organizational efficiency of start-up company for multiple, high-profile client projects, such as Panasonic, LeapFrog, and AIG. ¬† Oversaw the development of compensation functions including job analysis, salary administration, and job evaluation system as key business partner of ¬†leadership team.          Education and Certifications     2005     Master of Science  :   Leadership/Management    NOVA SOUTHEASTERN UNIVERSITY   -   City  ,   State      Leadership/Management       1997     Bachelor of Arts  :   Human Services    ST. THOMAS UNIVERSITY   -   City  ,   State      Human Services       2013     Continuing Education/coursework:        PROJECT MANAGEMENT METHODOLOGY ASSOCIATE CERTIFICATE  SIX SIGMA YELLOW BELT CERTIFIED  Code of Business Conduct Training  Anti-Bribery & Anti-Harassment Training¬†          Professional Affiliations      Society for Human Resources Management (SHRM)      Florida Human Resource Planning Society (FHRPS)     Greater Miami Society for Human Resources Management (GMSHRM)        Technical Skills    PeopleSoft, Microsoft Office Suite, ADP, and SAP¬†      Languages     Bilingual: Spanish/English     "
HR,"         HR PERSONNEL ASSISTANT         Summary    I am a U.S. citizen who is authorized to work in the US for any employer. I have worked 8 years as an Office Clerk, 2 years as a Student Intern/Office Assistant, and 4 years as a Contractor. I am applying for the Data Entry Clerk position (Advert ID# 224278 Advert ID# 224278). My skills and experiences include: Administrative Support, Auditing, File Management, Meeting Facilitation, Office Materials Management, & Inventory Management.      Highlights        COMPUTER SKILLS: Microsoft Word, MS Excel, MS Outlook, MS PowerPoint, PeopleSoft. TYPING SKILLS: 40-60 WPM. ADDITIONAL SKILLS: Administrative Support, Auditing, Clerical, Copy, Customer Service, Data Entry, Delivery, Documentation, Fax, File Management, Letters, Meeting Facilitation, Organizational Skills, Proofreading, Receptionist, Research, Scanning, Scheduling, Secretarial, Telephone Skills, Office Equipment Maintenance, and Inventory Management.            Experience      Company Name    City  ,   State    HR Personnel Assistant   03/2013   to   04/2014       Supported human resources staff with new hire orientations and monthly departmental meetings.  Entered updated personnel and subcontractor data into a central database.  Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional employee data.  Composed and drafted all outgoing correspondence and reports for managers.  Answered and managed incoming and outgoing calls while recording accurate messages.  Maintained Heavy Filing of HR Personnel Action Forms to include new hire letters, awards, certifications and promotions, providing a stronger framework for consistency and detail.  Assisted Senior Personnel supervisors in Coordinating and conducted new hire pre-interviews.  Developed and maintained an internal new hire filing system.  Received, maintained and filed appropriate paperwork as back up for all HR Office transactions.  Typed memorandums, forms, and letters using software applications to complete HR office assignments and projects given on a regular basis.  Utilized and Navigated PeopleSoft (HRS) to input, manage and research data.  Operated fax and copy machines to complete tasks as needed.  Initiated and maintained email correspondence with teachers, principals, VPs, and other members of NPS regarding personal ID information, teaching background & certification info, and criminal history clearance.          Company Name    City  ,   State    Assistant Store Clerk   05/2011   to   01/2012       Selling merchandise and providing customer services for patrons.  Monitoring patrons to assist the store in loss and theft prevention.  Restocking shelves.  Improving data maintenance of produce inventory.  Maintaining the appearance of the store.  Assisting with maintenance of produce inventory          Company Name    City  ,   State    Office Clerk/ Federal Contractor   06/2008   to   10/2009       Checking and validating Retirement & NRC files in NFTS and CIS systems.  Calling Applicant to Counter Window to Sign Certificate.  Completing File Maintenance of Riders, Mergers, and Certificates.  Finishing and documenting 3-Box Audit for Weekly Systems Update.  Filing of FBI background report on Applicants.  Assign scheduled appointments to appointed legal officers.  Clerical Reception of Scheduled Applicants.  Auditing Confidential Department Files.  Composing & Mailing out appointment letters.  Finalizing Pick list Printouts for Examinations/Cases.  Completing NFTS Data Systems updates.  Performing Clerical tasks regarding Naturalization ceremonies, including: A. Scheduling, Preparing, and Distribution of Certificates. B. Retrieval of Documentation from Applicants.  Using Computer Terminal to update DHS Automated Systems.  Providing Administrative Support in Processing.  Performing Daily tasks of filing, recording, copying, and maintaining records.          Company Name    City  ,   State    Office Clerk/Federal Contractor   07/2005   to   01/2007       Performing Data Entry of Legal Documents and Court Case Dates.  Mail Clerk and Online Mail Information Updating  Setting Schedules for Staff or Private Meetings  Filing and Faxing of Confidential Court Documents  Metering outgoing and stamping incoming mail  Reestablishing protocols for office supplies storage and maintenance  Providing clerical support to Office administrators & Managers.          Education      Bachelor's of Arts  :  Political Science and Law   2007     Montclair State University  ,   City  ,   State  ,   US    Bachelor's of Arts Degree in Political Science and Law Montclair State University - Upper Montclair, NJ 1998 to 2007        High School Diploma     1998     Our Lady of Good Counsel High School  ,   City  ,   State  ,   US    High School Diploma Our Lady of Good Counsel High School - Newark, NJ 1995 to 1998        Skills    Filing, Clerk, Maintenance, Clerical, Office Clerk, Clerical Support, Data Entry, Faxing, Incoming Mail, Legal Documents, Mail Clerk, Office Supplies, Stamping, Administrative Support, Audit, Auditing, Cases, Copying, Documentation, Documenting, Fbi, File, Finishing, Nrc, Scheduling, Basis, Correspondence, Database, Hr, Human Resources, Peoplesoft, Teaching, Inventory, 60 Wpm, Customer Service, Equipment Maintenance, Excel, File Management, Materials Management, Microsoft Word, Ms Excel, Ms Outlook, Ms Powerpoint, Office Assistant, Organizational Skills, Outlook, Powerpoint, Proofreading, Receptionist, Retail Sales, Scanning, Secretarial, Telephone, Telephone Skills, Typing, Word   "
HR,"         EXECUTIVE ASSISTANT HR       Summary     Skillful and dedicated Executive Assistant with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment.  Focused, results-driven professional looking to obtain a career oriented administrative position with Newark CEDC. Office Management Calendar Management Policies & Procedures Manuals	Report & Document Preparation Spreadsheet & Database Creation Bookkeeping & Payroll Records Management Meeting & Event Planning Facility Management      Highlights        Word, Excel, Access, PowerPoint, SAP, Lotus Notes, Oracle              Experience      Executive Assistant HR   01/2014   to   Current     Company Name   City  ,   State       Providing administrative support to President of home-care service provider to the Developmentally Disable population.  Maintain calendar, process requisitions, and organize company meetings.  Administer pre-employment training and testing.  Mange bi-weekly payroll for 100 employees Maintain schedules and calendar management for President.  Maintain organization charts, staffing/workforce plans, HR audit files and other confidential materials.  Coordinate with Recruiting and Staffing to process new hires.  Handle all administrative support responsibilities related to HR.          Biller   12/1999   to   05/2004     Company Name   City  ,   State       Processed incoming and outgoing shipments.  Analyzed customer billing issues for corrective actions.  Provided assistance to dock personnel and suppliers on shortages and overages.  Assisted in special projects as needed.          Administrative Assistant   10/1997   to   08/2013     Company Name   City  ,   State       Responsible for assisting the Director of Engineering, VP of Construction, HS&E Director and Human Resource Business Partner.  Maintain documentation control for construction projects, new hire and safety training, purchasing activities, ensuring payment of all site utilities, and support accountant on account payable issues.  Specific accomplishments included: Engineering Organized travel for senior management domestic and international.  Organized travel, lodging and meal for international employees.  Prepared monthly reports for capital projects, process change, utility usage, and overtime expenditures.  Coordinated meeting, luncheons, corporate functions and internal training seminars.  Assisted in the implementation of electronic system.  Assisted and revise hazops, batch sheets, and SOP's.  Monitored and purchase office, facility, PPE and lab supplies.  Assisted engineering department staff (10) with expense reports, subscriptions and licenses.  Safety Training Prepared issue and maintain contractor approval applications and insurance certifications.  Maintained training logs for plant personnel and assist in the coordination of plant safety training.  Provided PPE for employees, contractors, subcontractors and visitors.  Assisted with safety walks, audits and incident investigations.  Lead initiatives on green projects utilizing Six Sigma Lean process.  Construction Liaison between city official and construction department on obtaining tax abatement utilizing the affirmation action program.  Liaison between VP of Construction and architecture firms, subcontractors and union officials.  Maintained travel, lodging, and transportation for VP of Construction and staff.  Developed and implement report systems for Project Engineer and Construction Management.  Assisted in managing capital project budget for 33M-research building.  Assisted in managing capital project budget for 30M flavors building.  Assisted Drafting department with copying, scanning and shipping of PID's and architectural designs.  Created, maintained, and submitted requisitions, contracts, addendum to contracts, and contractor approval forms.  Setup and maintain project field offices.  Assisted in organizing bid packages for onsite and offsite construction projects.  Maintained certified payroll documentation from all subcontractors.  Human Resources Provided assistants to HR Business Partner in new employee background checks and physicals.  Conducted new employee benefits orientation.  Prepared brochures for job fair and maintain biweekly payroll for engineering department.  Prepared agenda for managers to meet newly hired employees.          Senior Assistant Underwriter   03/1994   to   07/1996     Company Name   City  ,   State       Reviewed applications, letters, close outs, and cancellation policies.  Advised clients on policy documentation, correspondence, cancellations, deletions, and additions.  Prepared, review, rate, and issue renewals and new business policies.  Maintained and developed quality control procedures for finance contracts Developed and implemented automated monitoring systems.          Education      Master of Business Administration     2011       Centenary College   City  ,   State               Bachelor of Science  :   Business Administration   2009           Business Administration        Skills    accountant, administrative support, benefits, billing, brochures, budget, bi, charts, contracts, copying, clients, documentation, Drafting, Engineer, senior management, finance, forms, Human Resource, Human Resources, HR, insurance, letters, Lotus Notes, Director, managing, materials, meetings, Access, Excel, office, PowerPoint, Word, Oracle, organizing, payroll, personnel, policies, purchasing, quality control, Recruiting, research, Safety, SAP, scanning, seminars, shipping, Six Sigma, SOP, Staffing, tax, transportation, utilities   "
HR,"         SENIOR HR MANAGER         Professional Summary    Results-driven and business-oriented professional with strong experience in business operations, full-cycle human resources, and administrative management. Strong business acumen with the ability to execute a wide range of business management, administrative and practical strategies that result in streamlined operations, increased production, workforce optimization, and employee retention.   A top rated, proven performer who easily moves from vision and strategy to implementation with an organizational focus.  Ability to manage multiple tasks simultaneously in fast-paced environments demanding strong critical thinking, creative, interpersonal and time management skills. Human Resources Process & Project Management Team Training & Development Staff Recruiting & Retention Organizational Optimization Benefits & Payroll Administration Policy & Procedure Development Administrative Management      Skills                    Work History      Senior HR Manager  ,     12/2006   to   Current     Company Name   ‚Äì   City  ,   State      Aegis Treatment Centers, LLC operates one of the largest networks of Narcotic Treatment Programs (NTPs), also known as Opiate Treatment Programs (OTPs), in the nation.  Manage all aspects of the daily operations Human Resources for multi location organization. ¬†Supervisory scope: staff of 6.  Employee Relations/Employee Retention: Oversight of all aspects of staff performance; performance evaluations, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws as well as company policies¬†  Ensure proper staffing ratios contingent on patient census company-wide¬†  Management Coaching Staff training and development Policy development¬†  Full cycle recruiting¬†  New hire orientation¬†  Unemployment, workers' compensation and disability claims administration¬†  Track and analyze annual workforce turnover rates¬†  Prepare reports and recommend procedures to reduce employee absenteeism and turnover¬†  Developed and implemented personnel and payroll filing system that complies with current employment practices  Salary administration Process all promotions, transfers, and terminations companywide¬†  Knowledge of Federal and State Employment Laws and ensures strict compliance with federal and state employment regulations¬†  Benefits/Open Enrollment administration¬†  Prepares financial statements, reconciled bank statements, manage cash flow, establishes monthly/yearly budgets, and file all state/federal taxes; coordinated with CPA for year-end tax completion¬†  Payroll oversight: time and attendance, bi-weekly payroll, quarterly goals/bonuses¬†  Accurately process payroll for all departments via ADP software and distributed checks to each branch; processed wage assignments including child support orders, and state/federal tax levies and garnishments¬†  System implementation/conversion¬†  Maintains HRIS system¬†  Coordinated all employee relation activities and special events; meetings, company luncheons, holiday parties, etc.  Researched, updated, implemented and maintained company health benefits program including 401(k) administration  Completed disability insurance claim forms, unemployment verification forms, home loan verification of wages and employment forms, workers compensation wage statement forms, verification of employment history, medical insurance information for courts, levy officer, district attorneys office, etc.  Participated in corporate safety activities and serve on the Safety Committee¬†  Initiated and participated in hazard assessments to increase safety awareness among staff¬†   Completed and tracked all compliance activities including: FMLA, EEO, EDD, DOL, LOA, OSHA, COBRA reporting¬†  Excellent written, oral communication and interpersonal skills, including excellent ability to determine project objectives, implement job accountability and efficiently utilize resources to accomplish identified goals         Executive Assistant III  ,     02/2005   to   12/2006     Company Name   ‚Äì   City  ,   State      America's oldest running movie studio founded in 1912.  Provided administrative support to two Senior Executives Customer Master Database maintenance Organized and oversaw the logistics for conference calls, in-house/off-site meetings, and luncheons.  Researched and booked travel arrangements; hotels, airline tickets, and transportation.  Managed and maintained calendars, itineraries, and agendas Performed various office finance functions; invoicing, account receivables/payables, billings, bookkeeping, journal entries, account analysis and reconciliation Facilitating inventory control and the purchasing of supplies and materials Calendar coordinator Created and managed expense reports Maintenance of purchase order log Archive and track files Verify invoice and credit memo distribution General office manager duties.         Human Resources Coordinator  ,     06/2004   to   02/2005     Company Name   ‚Äì   City  ,   State      operated one of the largest networks of Narcotic Treatment Programs (NTPs), also known as Opiate Treatment Programs (OTPs), in the nation.  40 hours per week) Provided human resources support to management for multiple facilities regarding office procedures and polices.  Recruiting Personnel file maintenance Employment verifications Payroll processing Reduction in payroll errors to less than 3% Benefits administration Maintain LVN and physician license renewals Maintain I-9 paperwork Processed FMLA, COBRA, LOA claims Special projects.         Financial Operations Assistant  ,     02/2002   to   06/2004     Company Name   ‚Äì   City  ,   State      Department of Justice entity responsible for federal criminal prosecutions and civil cases involving the United States Government.  20 hours per week) Data entry Filing and retrieving documents Paying and obligating invoices Creating and managing entire filing system for multiple fiscal years Monitoring stock levels Preparing travel authorizations Customer service involving vendor payments Greeting and directing visitors, copying Maintain and balance contract files Accounting/payment reposting Authorized invoices for payment.         Education      Master of Science  :   Health Administration  ,   5 2011     California State University Northridge   -   City  ,   State     GPA:   GPA: 3.85/4.00    Health Administration GPA: 3.85/4.00        Bachelors of Arts Degree  :     5 2008     UCLA   -                Certificate in Human Resources Management to be completed 6/2015  :               Affiliations    Society of Human Resources Management (SHRM)      Skills    10 - Key Touch, Accounting, administrative support, ADP, balance, Benefits, Benefits administration, billings, bookkeeping, budgets, bi, cash flow, Coaching, oral communication, interpersonal skills, conversion, copying, CPA, credit, Customer service, Data entry, Database, directing, Employee Relations, special events, Filing, finance, financial statements, forms, General office, Government, HRIS, Human Resources, Human Resources Management, insurance, inventory control, invoicing, Kronos, logistics, Lotus Notes, managing, materials, mediation, meetings, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Windows, Word, networks, Operating Systems, payables, Payroll, Payroll processing, Personnel, policies, purchasing, Recruiting, reporting, Safety, SAP, Staff training, staffing, Supervisory, tax, taxes, transportation, travel arrangements, Typing, Excellent written, year-end   "
HR,"         HR MANAGER/BUSINESS PARTNER           Summary    A Human Resources Business Partner with extensive experience aligning HR strategy with business strategy for assigned business groups. Employee Relations Coaching/Mentoring Talent Acquisition Salary Planning Organizational Design Workforce Planning Talent Management Succession Planning Change Management Development       Highlights          Lominger Korn/Ferry Certifications: Talking Talent, Succession Architect, Voices 360 and  Leadership Architect HRIS ‚Äì Workday, PeopleSoft, Oracle, HR Workways / Taleo  Excellent Written and Verbal Communication Skills  Self-motivated, detail oriented, organized, customer focused  Maintains high level of confidentiality  Proficient with MS Word, Excel, PowerPoint, Outlook   Performance management strategies  Employment law knowledge  Employee relations  Manager coaching and training  HRIS applications proficient      Talent management  Employee Relations  Coaching  Talent Acquisition  Workforce planning              Experience      HR Manager/Business Partner    January 2000   to   January 2014     Company Name   Ôºç   City  ,   State      Point of contact for multiple business groups of 400+ employees including various support groups Finance, Legal, IT, etc.) and other business units such as Manufacturing, Marketing, and Service.  Strategic Business Partner ‚Äì Partnered with Vice Presidents, Directors, and other management on workforce planning, talent management, change management, and building organizational capability.  Employee Relations - Responded to and facilitated the resolution of employee relations issues (i.e.  performance concerns, investigations, terminations, and day to day questions).  Partnered with legal counsel as needed.  Talent Management - Provided coaching and feedback to managers and employees on talent management activities including performance management, training and development, organizational capability assessment, strategy and planning.  Facilitated annual calibration, salary planning, and talent reviews.  Workforce Planning - Partnered with Talent Acquisition to drive recruitment strategies and processes including review and approval of requisitions and strategy sessions.  Partnered with management on their staffing requirements, identified skill gaps, analyzed and communicated trends, and implemented retention initiatives.  Designed, developed and executed HR plans within assigned business groups to support overall corporate and business unit direction.  Partnered and collaborated with other HR functions (i.e.  Compensation, Talent Acquisition, HRIS, T&OD) to develop, implement, maintain and deliver, value added companywide service to both management and employees.  Change Management:  Facilitated and managed organizational change such as reorganizations, leadership changes or reductions in force.  Compliance:  Assured client group compliance with legal requirements across diverse areas of human resources.          Senior Human Resources Generalist    January 1997   to   January 2000     Company Name   Ôºç   City  ,   State      Point of contact for client group of 400+ employees in a fast paced, high volume-manufacturing environment.  Strategic business partner with Vice President, Directors, and other management.  Kept executive updated on areas such as morale issues, hiring needs, headcount, effective communication and management style, etc.  Talent Acquisition: Managed a work load of 50+ open requisitions at any given time (Exempt and Non-exempt positions) Employee Relations: Handled employee relations' issues for client groups (i.e.  performance, sexual harassment, violence, investigations, mediations, terminations and day to day questions).  Benefits:  Administered benefits and compensation and tracked leave of absences.  Workers Compensation:  Filed and monitored Workers' Compensation claims, and OSHA reporting.          Associate Human Resources Representative    January 1992   to   January 1997     Company Name   Ôºç   City  ,   State      Administered company benefit programs for 800 employees including Flexible Benefits, 401(k), and COBRA; maintained vendor relations; prepared monthly insurance billings.  Employee relations:  Responsible for employee relations issues for a client group of 100 employees.  New Hire Orientation:  Conducted weekly new hire orientation to all employees including management.  Events:  Developed, coordinated, and promoted employee events and award programs (i.e.  health fairs, seniority awards Wellness Program:  Developed and managed the Wellness Program.  Workers' Compensation: Filed and monitored Workers' Compensation claims, and OSHA reporting.  Leaves of Absence:  Processed and tracked leave of absences.  Staffing:  Supported the recruiting function.          Education      B.S   :   Business Administration      California State University   Ôºç   City        Business Administration        SPHR Certification ‚Äì (2010-present)
HR Certification Institute                Professional Affiliations    Society of Human Resource Management      Skills     Architect, Benefits, billings, calibration, Change Management, coaching, client, detail oriented, direction, Employee Relations, fast, Finance, hiring, HRIS, HR, human    resources, insurance, Leadership, Legal, Marketing, Excel, Outlook, PowerPoint, MS Word, Oracle, organizational, PeopleSoft, performance management, processes, recruiting, recruitment, reporting, Self-motivated, Staffing, strategy, Strategic, strategy and planning, vendor relations, Verbal Communication Skills, Excellent Written    "
HR,"         DESIGNATION: HR ASSISTANT       Professional Summary     Human resources coordination and management professional offering a strong background in employee training and development, new hire orientations and employee relations.A Committed HR Professional with around 3.5 years of qualitative experience in HRD/Administration including Recruitment & Selection, Performance Management System, MIS & HRIS,  Employee Master, Training & Development and HR  ISO documentation.       Core Qualifications          New employee orientations  Maintains confidentiality  Human resources audits  HRMS  HR policies and procedures expertise  Staff training and development       MS Word, MS Excel and MS Power point.            Experience      Designation: HR Assistant     Mar 2008   to   Jun 2010      Company Name   Ôºç   City  ,   State      ¬†    ¬†    Recruitment   :      Sourcing and short listing resumes from job portals,  jobs postings and internal data bank  based on Recruitment  Specifications and needs given.  Sending the screened profiles to the indenter, obtain the shortlisted profiles from indenter  and   coordinate the Interviews.   Preliminary screening of candidates at junior and middle level.  Preparing and Issuing offer letters to selected candidates.  On boarding process and induction programme for the new joinees.  Completing joining formalities and preparing appointment letter and Salary break up.      Performance Management System:    ¬†    Assisted in design and development of Performance Appraisal Forms and setting up of new appraisal system.  Assisted in indentifying and designing the Competency Framework.  Assisted in Conducting of PMS Awareness workshops to all employees across   the group.  Guide employees to fill-in Performance Appraisal Forms by clarifying their  doubts.  Assisting executive staff in designing KRAs.  Interact with functional heads and ensure receipt of Appraisal forms  within the time frame.  Increments through the Grading & Percentage       Accountable for MIS, HRIS and Employee Master :    ¬†    Making a consolidated list of additions, separations, transfers (in/out), Regularized of  all department/Process.  Compilation, preparation and generation of reports in different formats.  Preparation of Employee attrition rate details (Business, Cadre and Function wise) and reasons for Separation of Employees.      Training and Development:      Identification of Training needs based on Performance Appraisal.  Planning of Training Programs, Preparation of Training Calendar & Preparing training budget Identifying the internal and external trainers Arranging  internal & external training for employees.  Archival  of training material Maintaining training records & evaluating effectiveness of training.  Keeping track of  trainings provided to the new joinees (OJT)      Leave & Attendance:      Collection of attendance particulars, list of joinees, separations, confirmations, regularization and transfers of employees for preparing pay sheet.  Obtain details of employees salary advances, TDS Deductions and other recoveries if any, from  Accounts department.  Making entries and necessary changes in pay sheet to generate payroll.  Prepare pay sheet and sent to accounts department for processing salary payments.  Prepare individual bank advices showing the salary amounts to be deposited in individual  employee accounts.  Updating the leave balance of the employees as per the attendance reports.      HRIS :  ¬†    Tested and uploaded and running live data into Greytip software since testing to go live. ¬†     Additional Responsibilities :  ¬†    Maintaining personal files of an employee as per ISO audit requirement.  Updating ISO HR dash board.  Handling employee grievances.  Solely responsible to do the documentation for the HR team for certification of ISO 9001:2000 Exit interviews and formalities  Drafted department-specific employee announcements.          Management Trainee, QA     Aug 2007   to   Dec 2007      Company Name   Ôºç   City  ,   State      Involved in the quality process of various projects according to ISO 9001:2000 standards.  Monitoring the fortnight reports and quality objectives for the projects assigned.  QMS Induction for the new joinees.  Arrange kick off meeting for all the projects   Informing the project leads about the statutory compliance of documents .  Took training of Software Development Life Cycle.          HR Coordinator     Nov 2006   to   Apr 2007      Company Name   Ôºç   City  ,   State     Screening profiles using various job portals  & shortlisting candidates as per the requirement  Coordinating with the recruitment head at the time of walk-In's  Conducting telephonic interviews and scheduling  for next levels of  interviews  Preparing offer letters and appointment letters for the new joinee's  Completing all the joining formalities and sending the training schedule to the respective Department head and the joinee  Induction to HR policies and introducing the employee to  all the departments  and  creating a  friendly environment  for the new joinee to work  Responsible to maintain  hard and soft copy of all employees  records  Worked with employees and management to address staff members concerns   Managing  all HR administrative issues related to personal files , employment contracts , work confirmations  and notification letters  Managing exit formalities and conducting exit interviews   Administered performance appraisals         Skills      HRIS, ISO, Recruitment, Performance Appraisal, Training & Development, Leave & Attendance,Entry & Exit        Education      MBA  ,   Human Resource   2005     Bankatlal Bhadruka Collage   Ôºç   City  ,   State  ,   India          B.COM  ,   Commerce   2003     Pt.Ravishanker Shukla Uiversity   Ôºç   City  ,   State  ,   India          Languages     English :  Advanced and Fluent   Hindi : Advanced and Fluent   Telugu : Advanced and Fluent   Bengali : Conversational   Spanish : Conersational       Personal Information     DOB : September  28th , 1982   Nationality : Indian   Marital Status :Married  Visa Status : EAD    "
HR,"         HR VOLUNTEER ASST. MANAGER       Professional Summary     I am dedicated to every project I have worked on with strong undergraduate and graduate credentials including five years experience in Assisting Management of Human Resources. I look to expand my knowledge increasing chances of future career opportunities by completing a Doctorate in business program. Educating myself as a full time student puts me in the position to operate in industries such as Manufacturing, Government, and Healthcare, those industries alone would increase my earning potential. Being educated in these aspects of business will help me operate any organization as needed with my Masters Degree in Business Administration, along with being able to comprehend what is needed for the organization to succeed. My aspiration while completing this MBA program is helping me allow myself to work in top management positions along with allowing me to show the skills gained through education.       Skills           Human Resource Management    Product Design and Development    Strategic Warehouse Management    This is where I added to my knowledge of how to run an organization in an ethical manor making sure all aspects of being true to an organization, and making sure all policies and regulations are met within a timely manner making sure the organization does not have to suffer by paying unwanted fees taking them from the organizations cash flow. Knowing how to get any product or service to receiving location on time is another aspect of the key points learned during my undergrad education learning about Entrepreneurship.    Master of Business Administration | Grand Canyon University    Dates From (2016) - Current/ Expected graduation date (04-2018)    Key points of education:    Marketing Management    Economics    Leadership Organizations    Operations Management    Quantitative Methods    Managerial Accounting    Finance    Strategic Management    Extremely organized    Conflict resolution    Self-motivated    Process implementation    Staff development    Client assessment and analysis        Risk management processes and analysis    Project management    Strong verbal communication    Budgeting and finance    Team liaison                 Human Resource Management  Product Design and Development  Strategic Warehouse Management  This is where I added to my knowledge of how to run an organization in an ethical manor making sure all aspects of being true to an organization, and making sure all policies and regulations are met within a timely manner making sure the organization does not have to suffer by paying unwanted fees taking them from the organizations cash flow. Knowing how to get any product or service to receiving location on time is another aspect of the key points learned during my undergrad education learning about Entrepreneurship.  Master of Business Administration | Grand Canyon University  Dates From (2016) - Current/ Expected graduation date (04-2018)  Key points of education:  Marketing Management  Economics  Leadership Organizations  Operations Management  Quantitative Methods  Managerial Accounting  Finance  Strategic Management  Extremely organized  Conflict resolution  Self-motivated  Process implementation  Staff development  Client assessment and analysis      Risk management processes and analysis  Project management  Strong verbal communication  Budgeting and finance  Team liaison            Work History         HR Volunteer Asst. Manager    Company Name          City  ,   State    January 2009                  volunteer assistant Human resource manager    Company Name          City  ,   State    August 2009   to   September 2014        Assist in handling common workplace disputes Assist in maintaining employment policies and inform staff Assist in hiring, firing, and disciplining staff Assist in Handling compensation and benefits Assist in creating new benefits Assist in setting salaries for certain positions, and organize benefits like healthcare and pensions.            volunteer assistant Human resource manager                    January 2014           Assist in handling common workplace disputes Assist in maintaining employment policies and inform staff Assist in hiring, firing, and disciplining staff Assist in Handling compensation and benefits Assist in creating new benefits Assist in setting salaries for certain positions, and organize benefits like healthcare and pensions.          Skills    Advertising, BA, benefits, Business Administration, Business Strategy, cash flow, Economics, Employee relations, Finance, firing, hiring, Human Resource Management, Leadership, Logistics, Managerial Accounting, Marketing Management, Operations Management, Organizational, Performance management, policies, Product Design and Development, profit, receiving, Scheduling, Strategic, Strategic Management     Advertising, BA, benefits, Business Administration, Business Strategy, cash flow, Economics, Employee relations, Finance, firing, hiring, Human Resource Management, Leadership, Logistics, Managerial Accounting, Marketing Management, Operations Management, Organizational, Performance management, policies, Product Design and Development, profit, receiving, Scheduling, Strategic, Strategic Management       Education         BA Entrepreneurship, Specializing in Logistics | Ashford UniversityDates From - (2010) To                    2015      key points of education: Advertising New Business Strategy Organizational Management Organizational Dynamics           MBA   -   Business Administration     Grand Canyon University           City  ,   State    2018          "
HR,"         HR SPECIALIST/ HORIZONTAL ENGINEER         Professional Summary     Passionate HR Specialist with over 10 years' extensive experience in completing reference checks, preliminary phone interviews, job advertisement preparation, recruitment assistance and the like. Highly skilled in performing human resource and/or clerical functions for personnel matters impacting business decisions. Extremely proficient in creating, managing and administering HR systems, aligning policies and procedures with compliance laws. Proven record of maintaining department's data integrity. Possess positive attitude, strong organizational skills and attention to detail with accuracy.       Skills          Word, Excel, PowerPoint, Outlook,  Relevant Coursework  Theories of Human Communication  Oral Communication  Customer Service Oriented  Resolves Customer Problems  Detail-Oriented  Oral Communication and Writing Skills  Employee relations  Manager coaching and training  Payroll expertise  Works well in group setting  Interpersonal Skills Staffing and recruiting professional  Project management  Budget management  Purchasing  Excellent time management  Proficient in MS Office  Fast learner      Performance management strategies  Treats people with respect; keeps commitments; inspires the trust of others; works with integrity  Multi-Tasking Ability  Ability to Learn Quickly  Time Management            Work History      HR Specialist/ Horizontal Engineer  ,     09/2007
                            to   Current     Company Name          Carried out all recruitment processes including head-hunting, reaching potential candidates by telephone/email, applicants' resume screening, interviewing applicants, processed background checks, shortlisting, finalizing hiring and closing vacancies Carried out employee orientations and processed new hire paperwork, ensuring compliance with company requirements on time.  Created, organized, updated and maintained personnel files and the HR database.  Managed and coordinated employee training and development programs.  Communicated with management and executives for creation, refreshing and/or interpreting policy changes.  Provided administrative support for all HR functions, including filing, copying, general correspondence and support/preparation for meetings, trainings, orientations, executive travelling, etc.  Analyze the information on grade stakes and placing them Drive bulldozers, road graders and other heavy equipment to level earth Clear, grub, strip, excavate, backfill, stockpile and push scraper with tractor crawler.  Developed new process for employee evaluation which resulted in marked performance improvements.  Obtained documents, clearances, certificates and approvals from local, state and federal agencies.         Shipping Clerk  ,     03/2015
                            to   Current     Company Name   ‚Äì   City  ,
                          State      Read customer order, work order, shipping order or requisition to determine items to be moved, gathered, or distributed or shipped.  Go- to person throughout site departments to answer questions and resolve issues associated with shipping processes.  Utilizing organizational and communication skills to train new hires on shipping operations and give progress reports to area supervisor.  Gathered information via SAP system and checked for accurate data to give nightly reports to team as well as supervisors.         Lead/Report Specialist  ,     07/2014
                            to   01/2015     Company Name   ‚Äì   City  ,
                          State      Performed financial data analysis and implemented improved reporting tools.  Prepared presentations and developed project plans.  Automated manual data processes with help of macros.  Collected useful information related to customers, suppliers and industry.  Transformed data into charts and graphs for easier analysis and interpretation.  Drafted proposals and created web analytics report.  Performance Review Excerpts Jocelyn works well with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.  Jocelyn is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.         Education      Bachelor of Science  :   Business Administrattion  ,
                          2018     Grantham University   -   City       GPA: 3.7   Coursework in Speech and Communication, Sociology and Psychology  Coursework in Professional Prospecting Skills         CERTIFICATION  :   HUMAN RESOURCE  ,
                          2008     AIT   -   City             Skills    administrative support, agency, charts, closing, coaching, communication skills, Interpersonal Skills, Oral Communication, copying, clients, Customer Service, data analysis, database, Detail-Oriented, email, Employee relations, employee training, Engineer, filing, financial, Government, graphs, hiring, Human Resource, HR, interpretation, macros, meetings, Excel, Outlook, PowerPoint, Word, Works, Multi-Tasking, organizational, Payroll, Performance management, personnel, presentations, processes, progress, project plans, proposals, quality, Read, recruiting, recruitment, reporting, SAP, shipping, Staffing, supervisor, telephone, Time Management, Writing Skills      Additional Information      Awards/Recognition
Received a Promotion for doing an outstanding job in the company. 2011
Received recognition for being for pushing out product in the company. 2012
Received $100 gift card weekly for having the highest production for the week. 2012        Accomplishments      Process Improvement
Created new departmental procedures manual.
Assessed organizational training needs.  Supervision
Supervised team with over 100 staff members.¬†  Creative Problem Solving:
Resolved product issue through consumer testing.  Computer Proficiency
Used Microsoft Excel to develop inventory tracking spreadsheets.     "
HR,"         HR CONTACT CENTER SPECIALIST       Summary    Forward-thinking professional with various experience in human resources, sales, customer service and education, offering excellent communication and computer skills; highly organized and meticulous.      Skills          MS Office Suite  Self-motivated professional  Team leadership  Meeting deadlines  Time management skills              Experience     07/2016   to   Current     HR Contact Center Specialist    Company Name   Ôºç   City  ,   State      Answer and resolve employee and people-manager issues including navigational support and processing corrective transactions when required.  Provide advice on how to complete requests and/or options for next steps based on scenarios.  These could include; guidance related to completing HR responsibilities (year- end compensation, mid-year and year-end processes, resource planning), guidance related to making employee data changes (new hires, transfers, terminations, retiring), guidance related to the administration of employee programs (Service recognition, PTO/Vacation entitlement, time administration).  Maintain adherence to all audit/compliance and regulatory requirements.  Provide support on all HR policies, processes, and procedures including knowledge of Benefits and Payroll processes and transactions, people-manager responsibilities and employee programs and services (including navigational support of all HR systems) to the employees, people-managers and the HR community.  In addition to the above duties: I have taken the initiative to be a part of the new hire training, women in leadership and support to my colleagues by helping them improve their metrics and quality of their calls.  In displaying this leadership, my leadership is providing me the opportunity to be a part of more projects that come down the pipeline.         10/2014   to   07/2016     Admissions Representative    Company Name   Ôºç   City  ,   State      Conduct face-to-face or personal interviews, telephone interviews and e-mail correspondence to identify high
school and adult student prospects to determine their educational needs, concerns and interests.  Closely assists and mentors students through the Admissions process.  Ensure compliance with applicable Company policies and procedures, laws and regulations.  Participates in school retention efforts by maintaining productive contact with his/her active students through graduation.         05/2014   to   10/2014     Recruiting Coordinator           03/2014   to   05/2014     Branch Coordinator    Company Name   Ôºç   City  ,   State      Conserve database for storage and retrieval of assessments.  Participate and coordinate (where appropriate) job fairs sponsored by HTI and clients.  On site coordination of interview activity; run e-verifies, uphold payroll information by collecting, calculating, and entering data.  Bring up-to-date payroll records by entering changes in exemptions, job title and departments.  Resolve payroll discrepancies, maintain payroll operations by following policies and procedures and protect
payroll operations by keeping information confidential.  Compile interview packages for exempt and non-exempt; perform criminal background checks and other
duties as required in support of the team.  Maintain and manage all front desk operations.  Track and monitor branch applicant flow.  Weekly data entry of all applications received.  Manage and direct all office traffic.  Answer and screen all incoming phone calls and transfer as needed.  Schedule weekly orientations from the candidate pool identified by recruiters.  Responsible for overall maintenance of the filing systems and other duties as required.          Education and Training     June 24, 2013     MBA  :   Business Finance    Strayer University   Ôºç   City  ,   State      Business 4.0 Graduated with honors Finance       May 7, 2011     Bachelor of Arts  :   Communication concentration Mass Communication    Fayetteville StateUniversity   Ôºç   City  ,   State      Communication concentration Mass Communication 3.583 Graduated Magna Cum Laude
*Dean's List        Personal Information    https://www.linkedin.com/in/e-april-bradford-14241955      Activities and Honors    Greenville Society for Human Resource Management (GSHRM) (2015-2016) Society for Human Resource
Management (SHRM) (2015-2016) Treasurer/Guardian of chapter's funds/Chair of Budget and Finance
Committee-Pi Zeta Omega Chapter of Alpha Kappa Alpha Sorority, Inc. (2014) Alpha Chi National Honor
Scholarship Society (2013-2015) Golden Key International Honour Society (2012-2015) Golden Key
International Honour Society Education and Literacy service director (2012) Connections Committee chair- Delta
Alpha Chapter of Alpha Kappa Alpha Sorority Inc. (2010-2011) Alpha Kappa Alpha Sorority Inc. 2010-present:
Delta Alpha chapter (2010-2011) Pi Zeta Omega Chapter (2013-2014)      Skills    Benefits, Interpersonal skills, clients, data entry, database, e-mail, filing, HR, leadership, Team leadership, MS Office Suite, office, Multi-tasking, next, Payroll, policies, processes, quality, Recruitment, Self-motivated, Staffing, telephone, telephone etiquette, phone, Time management, year- end, year-end      Additional Information      Additional Information
*https://www.linkedin.com/in/e-april-bradford-14241955     "
DESIGNER,"         DESIGNER       Summary     Designer with more than 15 years in product design, manufacturing, exhibit design and visual merchandising,  with comprehensive management and logistics experience who thrives in dynamically changing environments. ¬†           Highlights          Design processing expertise  Proficient in AutoCAD  Adobe Photoshop  Concept development  Product specifications  Color and material application  Strong leader  Proficient with furniture systems  Vendor sourcing      Knowledgeable of quality control standards  Procurement specialist  Dedication to product quality  Compliance with GMPs            Accomplishments     Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.       Experience     03/2014   to   11/2015     Designer    Company Name   -   City  ,   State       Design and built custom furniture from client's initial conceptual idea.  Create CAD drawings for approval  Create estimate of pricing  Provide finish samples and fabrics cuttings for approval, Creates, reviews, and modifies all specification documentation including approval drawings, supplier drawings, and all specifications.  Responsible for correct building and finishing of product designed  Completed key projects on time, on budget and with a high level of accuracy.  Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.  Established and adjusted work procedures to meet production schedules.  Supervised production schedules, production quality and on time delivery.         02/2006   to   03/2014     Senior Production Manager    Company Name   -   City  ,   State      Management of Production team  Responsible for price quotations of all custom quotes in the Formations product line.  Also responsible for accurate generation of Order Acknowledgment and related approval drawings when necessary, and review and launch of ""Standard"" product line.  Worked closely with R&D department, assisting as necessary in the development of new products.  Created, reviewed, and modified all specification documentation including approval drawings, supplier drawings, and all specifications in the MAS 200 system, and E2 ShopTec System.  Reviewed and maintained pricing for all Formations product line, meeting directly with owners to evaluate value-engineering concepts and options.  Developed, evaluated, and maintained the quality of our vendors and products.  Prepared analysis of new designs for overall feasibility and possible incorporation into the standard line of products.  Responsible to oversee and supervise the team in production of all products verifying proper assembly techniques, finishes, upholstery, and development of necessary implementation.  Communicated and instructed sales to assure a smooth flow of information throughout the production process.  Maintained average turn-around on all custom quotes and estimates.  Assisted in the daily questions and issues related to ""Custom"" work and/or engineering of orders to the respective department supervisors, when necessary.  Authorized the fulfillment of requests for repairs, orders returns/cancellation and discounts.  Interacted with all managers to solve/discuss issues, concerns, updates, projects, and deadlines for all demands.         06/2004   to   11/2005     Project Manager    Company Name   -   City  ,   State      Space and furniture planning  Design capabilities along with strong organizational and communication skills, creation of  FF&E, color & materials.  Coordination of drawings and information with other disciplines while providing design support for completion and execution of design projects (space planning, details, specifications, material palettes).  Served as the single point of contact for project scheduling and changes.  Monitored team progress and enforced deadlines.  Drafted action plans and led meetings with department executives to review project status and proposed changes.  Defined project deliverables and monitored status of tasks.  Responsible for small maintenance projects as the Viceroy Hotel in Santa Monica.          Education          Associate of Arts  :   Interior and Furniture Design    Santa Monica College   -   City  ,   State       Certified Interior Designer             Bachelor of Laws (LLB)  :   Contract     Universidade Candido Mendes   -   City  ,   State  ,   Brazil            Languages     Fluent in Portuguese and English Intermediate Spanish       Skills     AutoCad drafting  3D Rendering  Material Board   Communication skills  conceptual design  material organizational     "
DESIGNER,"         DESIGNER       Summary      Established well-rounded Designer with a reputation for exquisitely designed collections,  who consistently maximizes company profits and surpasses margin goals. Seeking   potential growth that will utilize creative skills and aims towards commitment of team and consumer/brand loyalty.       Skills      Critical Thinker - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems  Time Management & Communication - Managing one's time, as well as team's, to adhere to Drop Dead Dates  Adaptability - Being flexible to change as it comes and resolving in a timely manner  Social Perceptiveness - Working with team and taking leadership role to maintain brand direction   Attention to Detail - Thorough and complete work in all related processes to end product  Innovation - Demonstrated creative ability to design within business budgets, while following consumers' needs/trends        Experience      DESIGNER   10/2013   to   06/2015     Company Name   City  ,   State       Designed multiple lines for department both International and Domestic   Completion of OZ Principle Leadership 2014  Ensure cohesive brand image  Led the research and development¬† of seasonal trends  Provided leadership in preparation of skus for line reviews and meetings with buyers  Participated in strategic meetings alongside VP of Sales  Frequent traveling alongside Sales-team seeking new market/trend ideas  Provide regular feedback on performance and counseling to direct reports  Style pkg. building, trim development, L/D & S/O, and BOM building  Managed fit process at the side of Pattern-maker to complete desired outlook  Created specialty designs for targeted LDPs; Outlet, TKMAXX,¬†Marks and Spencer, Banana Republic,¬†JCP.,¬†etc.          ASSOCIATE DESIGNER   09/2012   to   10/2013     Company Name   City  ,   State       Participated in all design aspects, product development and production, and communication  Manage workload and calendars to ensure all deadlines are met  Keep abreast of new season fashion and trends from around the world  Assist in artwork and sketching development  Attend development¬†meetings alongside Sales/Sourcing  Set up of showrooms and accountability that all pieces were laid out for show/fittings  Aide with the set-up of story and color boards  Source and cut fabrics under direction of Head Designer  Liaise with Buyers to regulate skus needed for production, specialty and department  Managed fabric POs and deliveries  Directed all designs and fittings for U.K. department          DESIGNER   04/2010   to   09/2015     Company Name   City  ,   State       Designed and developed for both international and domestic lines  Fittings, technical and constant set-up of designs  Managed Freelance Graphic Designers to ensure all concepts/designs adhered to brand-image  Style pkg. building, trim development, L/D & S/O, and BOM building in PLM  Purchasing of new artworks from studios shown  Hand drawings to display concepts for season line's direction  Technical communication with Florida Pattern-maker, ensuring fit was correct  Frequent traveling to Florida for demographic studies and trend analysis          Education      Associate of Arts  :   Fashion Design   2009       The Fashion Institute of Design and Merchandising   City  ,   State  ,   USA       Bachelors of Science¬† Business Management EXP. 2017          Awards & Honors      Certified OZ PRINCIPLE Leader 2014 - Present   National Young Leader of America 2006 - Present   Les Miller Outstanding Leadership/Scholarship Award 2006   Assistance League of Newport-Mesa Outstanding Leadership/Scholarship 2006   Pacific Life Foundation Outstanding Leadership/Scholarship 2006        Core Qualifications          Featured in WGSN 2015 Retail Analysis    Trend and emerging brand awareness    Spec measurements    Strong creative design skills    Merchandising    Creating Line sheets/Look-books     Demographic studies    Well versed in Adobe softwares; Illustrator & PS      PLM, WebPDM, & Gallery    Nedgraphics     Oracle E-Business Suite    Technical Drawings     MAC and PC versatility     Hand-Pattern work     Asia, Mex., & Euro Dev./Prod. Vendor¬†Communications         "
DESIGNER,"         DESIGNER       Summary     To get a strong foothold on the career ladder by doing the best I can and more, with a company that supports teamwork and utilizes the abilities of its employees.       Highlights         Excellent team working skills ¬∑    Planning and organizing events. ¬∑    Creativity in working.   Time management skills. ¬∑    Ability to work under pressure ¬∑    Experienced in communicating, interacting, and building relationships with people of varying ethnic, religious, and cultural backgrounds. Computer literate and excellent typing skills. Fluency in MS Office (Word, Excel, PowerPoint, Access) and in World Wide Web (web search). ¬∑Good Communication skills. ¬∑ Leadership skills.               Experience      Designer   ,   02/2011      Company Name   Ôºç   City  ,   State      Designing a Jewelry collection for brides show.           Education      2009    American University in Dubai   Ôºç   City  ,     UAE    Bachelor of Fine Arts    Visual Communication     Visual Communication         2005    Al-Ma'arifa Private School (High School Level)              Business, Biology, Arabic, Religion, English, Food and Nutrition, Arts, TOEFL    Business, Biology, Arabic, Religion, English, Food and Nutrition, Arts, TOEFL        2004    Rosary School (IGCSE)   Ôºç   City              Subjects included English, Arabic, Biology, Physics, Chemistry, Business, Economics, Religion, Math, Arts        Interests     Painting, design, sports, fine dining, going out with friends, reading, and movies.       Languages    English (fluent) Arabic (fluent) French (basic)      Skills    photo, Advertising, Arabic, artist, Arts, Art, Agency, basic, Good Communication skills, Computer literate, Creativity, database, Dec, Designing, Economics, English, Filling, French, LANGUAGES, Leadership skills, Math, Access, Excel, MS Office, PowerPoint, Word, organizing, paint, Physics, POS, Selling, Time management, typing skills, World Wide Web      Additional Information       "
DESIGNER,"         DESIGNER / TECHNICAL DESIGNER           Summary     Creative fashion designer with background in the catagories of swim, intimate apparel, loungewear, and sportswear.  Experience designing wovens and cut and sew knits, creating technical drawings and packages.  Excellent time management, organizational skills, and work ethic.       Highlights          Detailed technical sketches  Technical packages  Line sheets      Garment Fittings  Garment specing  Correspondence with overseas vendors            Accomplishments     Co-founded Ulihu, a men's and women's underwear and loungewear company.  Oversaw design and technical design of all pieces and managed  production in New York City.       Experience      Designer / Technical Designer    January 2013   to   August 2015     Company Name   -   City  ,   State     Responsible for research, development, and design for each season Prepare technical packages for all styles (Excel & Illustrator) Source and place orders for all fabrics and trims for sampling and production Oversee domestic development and production - all in NYC Communicate with factories to ensure proper fit and construction as well as maintaining timelines Attend all fittings - Responsible for overall fit of product Review and approve all samples (Fit, Pre-pro, and T.O.P.).         Costume Designer and Wardrobe Supervisor    June 2001   to   August 2015     Company Name   -   City  ,   State     Presented and finalized costumes for all characters.  Purchased and/or made all costumes, within agreed upon budget.  Fit all garments and made alterations.  Created costume plot from script using Synch OnSet.  Facilitated loans from several designers and showrooms.         Production Assistant    October 2012   to   March 2013     Company Name   -   City  ,   State     Assisted in product development at all stages of sportswear. Daily Correspondence with domestic factories in New York City garment district. Attended fittings and took notes. Made all updates to sketches for technical packages and relayed changes to vendors. Created line sheets and mailers to send out to buyers.         Associate Designer    April 2010   to   October 2012     Company Name   -   City  ,   State     Ralph Lauren Sleepwear / Loungewear Responsible for design development of FOA and FOE loungewear programs as well as assisting head designer in development of Lauren Sleepwear line.  Research and develop existing and emerging concepts and trends as inspiration for color, fabric, and silhouette Use research to develop seasonal trends and produce product presentations including color boards, concept boards, print/story boards, and full figure / flat     sketch designs to help sell concepts to buyers Partner with Merchandising to edit line Create detailed flat sketches (using Illustrator) from illustrations or mock ups for tech packs as well as catalog and line sheets Prepare and pass design detail sheets and trim sheets for all designs to technical design Work with technical design to achieve highest quality and best fit possible Responsible for administration and follow up of product design process including daily communication with multiple overseas vendors to ensure product development for all design related questions Attend all prototype and pre production sample meetings to review garments and note changes Participate in fittings - make revisions to sketches and design packages as needed Create and manage trim sheets, line sheets, boards, seasonal books, and tear books.         Assistant Archivist    May 2009   to   August 2009     Company Name   -   City  ,   State     Photographed and described all incoming assets from designers - vintage/inspiration and prototype/heritage pieces.  Assisted designers in searching and pulling garments to fit a particular theme or query - style, cut, color, print, or detailing.  Created mood and detail boards from garments in archive for designers as requested.         Assistant Designer    August 2006   to   October 2008     Company Name   -   City  ,   State     Assisted designer through all phases of the design process from concept to creation Created detailed flat sketches with specs (by hand and computer - Adobe Illustrator) Completed all initial stages of product development including tech packs, cutters must and issuing style numbers Attended fittings, took notes, and communicated all updates to patternmakers Communicated with head patternmaker and seamstresses on a daily basis to oversee production of orders Created line sheets and invoices for wholesale orders, and researched new stores for future sales Maintained fabric library and sourced new vendors when necessary Consulted clients concerning style, fit, and color Oxford / 	Li & Fung  /  March 2006 - August 2006  /  Assistant Patternmaker - Women's sportswear division General Assistant to nine patternmakers in large sample room Assisted patternmakers in draping and revising patterns after fittings Transferred patterns from muslins to paper and ensure guideline specs according to tech packages Responsible for specing all incoming sample garments.         Education      Associate of Applied Science   :   Fashion Design      F.I.T   -   City  ,   State              BA   :   Eastern European Studies      Saint Edward's University   -   City  ,   State              Computer Skills      Adobe Illustrator   Adobe Photoshop  Microsoft Excel  Microsoft Office     "
DESIGNER,"         MULTIMEDIA DESIGNER AND GRAPHIC DESIGNER       Portfolio     www.Artisterymedia.wix.com/creativeflow       Summary    A hardworking, focused and determined artist looking to obtain a full-time position as a Graphic Designer.      Technical Skills          Adobe Photoshop  Adobe After Effects¬†  Adobe Illustrator  Adobe InDesign  Adobe Premiere  Adobe Dream Weaver  Sketchbook Pro      Intermediate Html Coding  Microsoft Word  Windows  ¬†Troubleshooting  Calculator, printer, fax machine, etc  Microsoft Word  Microsoft PowerPoint            Accomplishments      2014 Civic Engagement Cover Design Winner        Graphic Design Experience      Multimedia Designer and Graphic Designer     Sep 2015   to   May 2016      Company Name   Ôºç   City  ,   State     ¬†Worked on branding and logo design for the office as well as inside designing of templates for the office's online services.     Consulted with clients on poster designs for their conferences and presentations to their leadership Boards.         Graphic Designer/ Promoter     Jun 2014   to   Current      Company Name   Ôºç   City  ,   State     Helped the management team with future events and promotional tactics along with ¬†designing promotional materials¬†  and designed flyer's.          FreeLance Graphic Designer     Jul 2013   to   Current      Company Name   Ôºç   City  ,   State     Created graphics for pamphlets, banners, screen graphics and web graphics for¬† the church.      Helped with film design and created after effects bumps for message series.          Free Lance Digital/Graphic Designer     Aug 2009   to   Current      Company Name   Ôºç   City  ,   State     Freelance designed for networked Clients upon request.         Education      Bachelor's of Fine Arts  (B.F.A)  ,   Digital Art & Design   2016     Towson University   Ôºç   City  ,   State  ,   United States            Digital Art & Design    Community College of Baltimore County   Ôºç   City  ,   State  ,   United States       "
DESIGNER,"         GRAPHIC DESIGNER       Summary    A graphic designer, who is creative and detail-oriented; who thinks a lot, but wants to make things clear and simple.
""Simple without loss of information,"" is my style. ""Pay attention and be accurate to each pixel"" is the phrase I will always keep in mind during my design career. Right now I'm looking for a suitable position in a company that has a
team of pleasant, experienced designers and a working environment, which allows people to grow and succeed.      Highlights          Adobe Creative Suite (Illustrator, Photoshop, InDesign), and CorelDraw  Working knowledge of web design applications Dreamweaver, HTML and CSS  Skilled in Microsoft Office Suite  Experience of working with branding, digital prints, webpage design, typography, packaging, and printmaking  Member of Springfield Art Association              Experience      Graphic Designer   08/2014   to   08/2015     Company Name   City  ,   State       Designed webpage layout, logos, related images.          Manager Assistant / Graphic Designer   07/2014   to   Current     Company Name   City  ,   State       Provide numerous services to Chinese clients requiring US-based assistance, including: - Facilitating real estate transactions and property management - Due diligence and assistance with EB-5 visa projects and applications - Do translation and interpretation for Chinese clients - Provide expert service to Chinese families desiring to place students in lower and higher educational institutions in the US.  Create company's branding and all marketing materials design - Design logo, flyers, brochures, booklets, PowerPoint templates, billboards, webpage, etc.  Take photographs and edit photos.          Graphic Designer   10/2013   to   05/2014     Company Name   City  ,   State       Designed flyers, brochures, posters, logos and T-shirts, etc.  for school's activities and events.          Education      Bachelor of Arts  :   Visual Arts - Graphic Design   May 2014       UNIVERSITY OF ILLINOIS SPRINGFIELD   City  ,   State       Visual Arts - Graphic Design 3.7/4.0 Gallery Assistant, Visual Arts Gallery,        Associate of Fine Arts  :   Graphic Design   July 2010       CHENGDU ACADEMY OF FINE ARTS, SICHUAN CONSERVATORY OF MUSIC   City  ,     China     Graphic Design        Languages    Bilingual in English and Chinese      Skills    Adobe Creative Suite, Dreamweaver, Photoshop, Advertising, Arts, Art, branding, brochures, Chinese, CorelDraw, CSS, clients, Due diligence, edit, English, HTML, Illustrator, InDesign, interpretation, layout, logos, logo, marketing materials, Microsoft Office Suite, PowerPoint, packaging, posters, property management, Publicity, real estate, translation, typography, webpage design, web design   "
DESIGNER,"         E-LEARNING DESIGNER           Career Overview    Highly skilled and experienced educator with a strong
background in information technology. Adept at addressing the needs of a variety of learners and administrators.
Strongly knowledgeable about all approaches to distance learning.      Qualifications          Vast experience with e-learning development software  Strong understanding of teaching methodologies  Extensive knowledge of emergent and current technologies  Excellent organizational and management skills      Ability to create training modules, storyboards and content outlines  Proven ability to work with multiple parties in collaboration  High proficiency with HTML and authoring tools            Skills      Adobe: Captivate, Media Encoder, Reader  Microsoft:¬†Excel, Internet Explorer, Media Player, Outlook, Paint, PowerPoint, SharePoint, Skype, Visio, Word  Google: Chrome, Docs, Drive, Forms, Gmail, Sheets¬†   IBM: DB2, SQL, Stored Procedures, Kenexa     Other: Apple iMovie,¬†Dayana Networks Voice Record Pro,¬†SAP Success Factors, Tech Smith Snag It, VMWare, YouTube, C, ¬†HTML, Javascript¬†   ‚Äã       Work Experience      E-LEARNING DESIGNER     July 2015   to   Current     Company Name   Ôºç   City  ,   State       Design, developed and p  roject managed education team for 501(r)¬†regulatory compliance curriculum including learning objectives, content analysis,¬†  story boarding, interactive design, test, project
     scheduling,¬†  instructional design and d  evelopment design¬†     Design, developed and project managed education team for We ID for Patient Safety including learning objectives, content analysis,¬†story boarding, interactive design, problem based scenarios, test, project scheduling,¬†instructional design and development design¬†     Analysed, designed, documented and tested e-Learning process for new LMS and authoring tool including pretest, posttest, curriculum, SCORM and feedback surveys¬†     Designed, tested and implemented technical solution for SharePoint training resource pages, knowledge center, ¬†navigation and department sites     Researched, designed, tested and implemented a solution for How To videos on SharePoint video channel  ‚Äã           INSTRUCTIONAL DESIGNER     May 2009   to   June 2015     Company Name   Ôºç   City  ,   State      Gathered requirements, allocated and managed
budgets, designed and developed curriculum, managed eLearning and ILT delivery,
planned and executed United States and International training, measured training,
championed corporate initiatives, supported organizational requirements, and
advised leadership from first line managers to senior executives.   I  ntegrated technology in training, designed,
developed and delivered eLearning and ILT experiences, designed, maintained and
updated eLearning and ILT training materials, created and maintained training
project time lines, ensured quality content and materials, included instructional
pedagogy and adult learning theories, assessed learning outcomes and used
eLearning authoring tools and techniques.    ‚Äã         TRAINER    January 1991   to   April 2009     Company Name   Ôºç   City  ,   State      Designed,
developed, authored, delivered and implemented training delivered in the class
room and online for data and security software  Project managed and collaborated with stake holders, content owners and subject matter experts to create learning objectives, content and assessments   Designed courses for various delivery methods including class room, web, computer, magazine articles, book
publications, and speaking at conferences    Project managed proposals, schedules, resources, and tasks for implementation and delivery of training and proof of concepts    Implemented training as editor, subject matter expert, class manager, trainer and class administrator           Education and Training      Master of Science   :   INSTRUCTIONAL DESIGN AND TECHNOLOGY   ,   2015    WESTERN ILLINOIS UNIVERSITY   Ôºç   City  ,   State  ,   United States            Master of Science   :   COMPUTER SCIENCE   ,   1994    DEPAUL UNIVERSITY   Ôºç   City  ,   State              Bachelor of Science   :   Facilities Planning and Management  ,   1984    PENNSYLVANIA STATE UNIVERSITY   Ôºç   City  ,   State  ,   United States            Certifications      IBM
Database  IBM Application Development  IBM Technology Expert  NIH Protecting
Human Research Participants¬†  Writing  Editing        Community Service      Innovation
Hub Stakeholder at the Illinois Math and Science Academy  Volunteer Instructional
Designer at York High School  Society President for the Children of the
American Revolution Society  Volunteer for¬†York Athletic Boosters  Volunteer for¬†York Academic Boosters  Coach for Sandburg Science Olympiad Team  Coach for American Youth Soccer
Organization   Volunteer for Elmhurst Swim Team¬†         Presentations      International
DB2 User Group, Spain, 1998  Information on Demand, Unites States, 2006   Information on Demand, United States, 2007¬†        Publications      Debra
Eaton and David Majcher: Test Data Management, in: eLearning, IBM Corporation,
2009   Debra
Eaton and David Majcher: Data Archiving, in: eLearning, IBM Corporation, 2009   Debra
Eaton, Vitor Rodrigues, Manoj K. Sardana, Michael Schenker, Kathryn
Zeidenstein, Raul F. Chong: Getting started with IBM Data Studio for DB2, in:
eBook Tutorial, IBM Corporation, 2009   Paolo
Bruni, Sabine Kaschta, Marcel Kutsch, Glenn McGeoch, Marichu Scanlon, Jan
Vandensande, Debra E: DB2 9 for z/OS Stored Procedures , in: eBook Tutorial,
IBM Corporation, 2008

¬†

  Debra
Eaton, Marina Greenstein: DB2 9 Application Development Certification Exam 733,
in: electronic IBM Certification Exam, IBM Corporation, 2007

¬†

Debra
Eaton, Marina Greenstein: DB2 9 Application Development Certification Exam 733
Preparation Tutorial: eBook Certification Tutorial, IBM Corporation, 2007

¬†

Debra
Eaton: Introduction to IBM Data Studio, Part 1: Get started with IBM Data
Studio, in: eLearning developerWorks, IBM Corporation, 2006  Debra
Eaton: Introduction to IBM Data Studio, Part 2: Get started with IBM Data
Studio, in: eLearning developerWorks, IBM Corporation, 2006

¬†

Debra
Eaton: DB2 Developer Workbench, Part 3: Developer Workbench and XML, in:
eLearning developerWorks, IBM Corporation, 2006   Dennis
Bockus, Debra Eaton, Robert Newman, Grant Hutchison, Ming Wu: Oracle to DB2 UDB
for Windows, OS/2 and Unix Version 7.2, in: White Paper, IBM Corporation, 2002   Debra
Eaton: When in Rome, in: DB2 Magazine, IBM Corporation, 2001 Paolo Bruni, Debra
Eaton, Gregory Green, and Luca Montini: Converting from Oracle AIX to DB2 for
OS/390, in: Redbook, IBM International Technical Support Organization, 1999

¬†

Patrick Dantressangle, Debra Eaton, Mark Leung,
Ricardo D. Macedo, Ling Tay: Developing Cross- Platform DB2 Stored

Procedures, in: Red Book, IBM International
Technical Support Organization, 1999

¬†        Affiliations      Association
for Talent Development  eLearning Brothers   IBM Technical Certification Board   IBM Customer
Advisory Board¬†  Instructional Design Central     "
DESIGNER,"         GRAPHIC DESIGNER           Summary    Enthusiastic student majoring in Chemistry; great at performing many task in a timely matter and as efficient as possible. Strong background in computer tasks and data analysis as well as business management.      Highlights        General Chemistry and Organic          Basic HTML coding, Microsoft Office, 3D Chemistry Laboratories including synthesis,          animation, database analysis. purification, and extraction.          Inventory management and sales/profit IR spectroscopy as well as analyzing NMR          analysis using SQL server and various POS and Mass Spec. data.          software. Graphic designing using Photoshop and Illustrator.              Experience      Graphic Designer    August 2009   to   March 2013     Company Name   -   City  ,   State      In charge of advertising and designing and publishing Point of Sale materials.          General Manager    August 2009   to   August 2011     Company Name   -   City  ,   State      Installing POS systems, computer networking, fuel inventory management, and Payroll management.          General Manager    March 2006   to   October 2014     Company Name   -   City  ,   State      Team/ scheduling/ payroll management.  Accomplishments ¬∑ Eight year in business management in which I managed to lower the cost of good and increase sales and profit.  In charge of Sales operations such as ordering, inventory, and customer service.          Education        Chemistry  ,   2015    El Camino College   -   City  ,   State      GPA:   Recipient of Edison International Green Job Scholarship. ¬∑ Member of the El Camino Chemistry Club. ¬∑ Member of the MESA, Mathematics, Engineering, Science Achievement Program. ¬∑ Recipient of Honor Transfer Student award.    Chemistry Recipient of Edison International Green Job Scholarship. ¬∑ Member of the El Camino Chemistry Club. ¬∑ Member of the MESA, Mathematics, Engineering, Science Achievement Program. ¬∑ Recipient of Honor Transfer Student award.          Molecular, Cellular, and Developmental Biology  ,   2017    University Of California Los Angeles   -   City  ,   State  ,   USA            Skills     3D, Photoshop, advertising, animation, business management, Chemistry, computer networking, customer service, database analysis, designing, Graphic, Basic HTML, Illustrator, Inventory management, inventory, materials, Microsoft Office, NMR, Payroll, POS, profit, coding, Sales, scheduling, SQL server    "
DESIGNER,"         TECHNICAL DESIGNER       Summary    SPECIAL QUALIFICATIONS: Textile Engineering Knitting and Garment Manufacturing Textile Printing and Finishing Yarn and Fabric Dyeing Spinning and Weaving Textile Construction and Embroidery Textile Testing       Highlights          CAD: Photoshop, Illustrator and Accutrac  Technical Packets  Garment Construction and Fit  Computerized and Manual Pattern Making  Garment Embellishment  Draping and Sewing  Fashion Illustrations Manual and Computerized  Merchandise & Line Development  Trend & Color Analysis  Understanding of Target Customer/Markets                Experience      Technical Designer     01/2015   to   Current      Company Name   City  ,   State      Created 65 complete development and production technical packages including spec sheets in 1 week.  Developed a pattern with grade rules for production of sample garments with accuracy.  Coordinated 8 different manufacturing tasks that led to over 30,000 unites of production.  Supervised the creation of garments, including fitting, detailing and adaptations.  Sourced, selected and bought fabrics, trims, fastenings and embellishments.  Approved quality for all trims, creates fit comments for production and communicates fit corrections to overseas in timely manner.  Notified factories of construction quality issues and provides recommendations on corrections Negotiated with customers and suppliers and oversee production.  Provided input to design and sourcing teams regarding cost engineering.  Collaborated with designer, a merchandiser, manager and business partner to ensure the desired product is achieved, while retaining production schedule.  Saved 60,000 units of production by coming up with an effective solution for a design fault.         Assistant Designer/Technical Designer     06/2014   to   12/2014      Company Name   City  ,   State      Vintage Casual Sportswear, Dresses and Sweaters Created an idea and produce a complete design by hand or using computer-aided design (CAD).  Created complete development and production technical packages including spec sheets.  Created inspirational presentation materials for trend, color and product assortments.  Provided research ideas that reflect the trends, but also, which reflect the integrity and aesthetics of the brand by creating design boards (color, sketches and fabric detail).  Managed all deadlines within development/Production calendar.  Provided and confirm the gauges and knit downs for full fashion sweaters.  Managed Design meetings, photo-shoots and meetings with customers and fabric agents.  Seek creative solutions when specing garments/tech pack executions.         Assistant Designer/Technical Designer     04/2013   to   04/2014      Company Name   City  ,   State      Created Tech Packs and Line sheets for import and domestic styles.  Managed track of Current Styles through software called Accutrac Applied Illustrator and Photoshop proficiency to create and refine sketches.  Updated BOMs catalog samples, and maintain textile and pattern libraries.  Supported Design Team with all key aspects of Design process - from creation to adoption.  Provided Fit Comments to the factories overseas (China and India).  Provided accurate Specs for the garment.  Sourced Fabric and Trims.  Prepared for Design meetings, which includes preparation for mood boards, color boards, fabric board, design board with all technical drawings and collecting samples.         Assistant Designer     07/2010   to   08/2012      Company Name   City  ,   State      Casual Sportswear, Dresses and Sweaters.  Assisted in designing all types of Women's Casual Sportswear, Dresses and Sweaters.         Education      Masters  :   Business Administration    United States University   City  ,   State      Business Administration       Organizational Behavior, Data & Information Systems Management, and HR Administration.            Masters  :   Fashion Design   March 2014     FIDM/Fashion Institute of Design & Merchandising   City  ,   State       GPA:   Cum Laude   Fashion Design Cum Laude       Pattern Making, Garment Construction, Computer Aided Designing, Technical Drawing, and Draping and Sewing.            Bachelors of Engineering  :   Textile Technology   June 2010     RGPV University   City  ,   State  ,   India     GPA:   Magna Cum Laude   Textile Technology Magna Cum Laude       Knitting and Garment Construction, Fabric Construction (Woven and Knits), Fabric Printing and Finishing, and Textile Testing. Gimatex Industries Pvt. Ltd., Maharashtra, India Spinning, Weaving and Garment Construction Trained in manufacturing the yarn, utilizing that yarn to fabricate fabric, lastly utilizes that fabric to design a garment. Paper on Technical Textiles. This paper presents different type of technical textiles, their manufacturing, finishing, and end uses.             Skills    photo, Photoshop, CAD, catalog, Color, Designing, Fashion, Drawing, HR, Illustrator, Information Systems, materials, meetings, Organizational, Design process, quality, research, collecting samples, Trend, type   "
DESIGNER,"         MECHANICAL DESIGNER       Summary    I am a current Mechanical Designer for I.A.S. I am extremely versatile, reliable and efficient with 15+ years' experience supporting managers, business owners and executives in high paced environments in a wide variety of professional positions. Diversified skills include client relations, utilizing different design mediums, being hands on, project management, and working extremely well in both team environments and on my own.        Experience     02/2016   to   Current     Mechanical Designer    Company Name   Ôºç   City  ,   State      My primary responsibility is to ensure that Clients are thrilled through design, planning and implementation while making sure Interstate's services are the highest quality possible.  Maintain schedules thru interaction with clients and project managers, personnel and clients.  Maintain ongoing project requirements and specifications for multiple projects.  Review design efforts for team to ensure that quality is being maintained.  Manage and scope investigations into form or function of a feature or set of features in a design.  To create and refine technical and mechanical parts as well as assembly drawings to capture design intent and documentation.  Guide other Interstate Staff.         02/2016   to   08/2016     Lead Horticulturalist/Manager    Company Name   Ôºç   City  ,   State      Develop improved measurement techniques, soil conservation methods, soil sampling devices, or related technology.  Identify or classify species of insects or allied forms, such as mites or spiders.  Investigate soil problems and poor water quality to determine sources and effects.  Develop improved measurement techniques, soil conservation methods, soil sampling devices, or related technology.  Perform chemical analyses of the microorganism content of soils to determine microbial reactions or chemical mineralogical relationships to plant growth.  Tour work areas to observe work being done, to inspect crops, and to evaluate plant and soil conditions.  Apply pesticides and fertilizers to plants.  Hire employees, and train them in gardening techniques.  Select and purchase seeds, plant nutrients, disease control chemicals, and garden and lawn care equipment.  Explain and enforce safety regulations and policies.  Confer with horticultural personnel in order to plan facility renovations or additions.  Cut and prune trees, shrubs, flowers, and plants.  Construct structures and accessories such as greenhouses and benches.  Negotiate contracts such as those for land leases or tree purchases.         02/2014   to   02/2016     R&D Designer    Company Name   Ôºç   City  ,   State      Responsible for the overall design, development & testing (DDT): I design, draft, develop and test many concurrent product development and product improvement projects.  Design and ensure fit, form and functions are correct.  Perform calculations and work with vendors to develop production part design and allocate resources when necessary.  Work with engineers to address product updates and concerns and work with quality and customer service departments to identify product improvement opportunities.  Create and track ECN's (engineering changing notice), update drawings and documents, ensure they meet drafting standards, brainstorm ideas and modeling concepts, prototype new designs, and train manufacturing personnel on product design changes and upgrades.         05/2013   to   02/2014     Landscape Supervisor    Company Name   Ôºç   City  ,   State      Responsibilities included maintaining and supervising all indoor and outdoor landscape needs.  This includes but is not limited to all budgeting, design, maintenance, horticultural practices for all on-site plants and oversight of all on-sight jobs.  Working with vendors and managing a cost-to-savings budget working toward a LEED certified campus and providing safety and cost solutions for Microsoft.  Establish and enforce operating procedures and work standards that will ensure adequate performance and personnel safety.  Train workers in tasks such as transplanting or pruning trees or shrubs, finishing cement, using equipment, or caring for turf.  Confer with other supervisors to coordinate work activities with those of other departments.         03/2013   to   07/2013     Designer/Project Manager    Company Name   Ôºç   City  ,   State      Coordinate or direct development, energy assessment, engineering, or construction activities to ensure that landscape project needs and objectives are met.  Manage site assessments and/or environmental studies for new designs.  Update schedules, estimates, forecasts, or budgets for landscape designs and proposals.         01/2011   to   12/2011     Technician    Company Name   Ôºç   City  ,   State      Operate digital printing and categorization systems.  Collect and maintain records of clients and designs.  Complete quality control activities, monitor equipment operation, and report malfunctioning equipment to supervisor.         06/2007   to   09/2007     Foreman/Designer    Company Name   Ôºç   City  ,   State      Supervise, coordinate, or schedule the activities of construction and landscape workers.  Read specifications, such as blueprints, to determine construction requirements or to plan procedures.  Inspect work progress, equipment, or construction sites to verify safety or to ensure that specifications are met.  Locate, measure, and mark site locations or placement of structures or equipment, using measuring and marking equipment.         01/2005   to   01/2013     Key holder    Company Name   Ôºç   City  ,   State      Responsibilities include inventory management.  Employee management.  Oversight of day-to-day store operations.  Store layout.  Scheduling.  Bank depository.  Intermediate between corporate and store locations.          Education and Training          NDSU        City  ,   State             May 2012     Bachelor's degree  :   Landscape Architecture    NDSU   Ôºç   City  ,   State      Landscape Architecture       December 2010     Bachelor's degree  :   Environmental Design    Environmental Design            MSCTC        City  ,   State             May 2008     Associate's degree  :   Biological Science Zoology    NDSU   Ôºç   City  ,   State      Biological Science Zoology        Interests    Big Brother Big Sister
Mentor/Volunteer, February 2014 - September 2016
For Luv of Dogs
Foster home/ food donations, 2013 - 2017
Grove lake Lutheran Church
Children Services and Outings, 2015-2017      Skills    blueprints, budgeting, budgets, budget, content, Negotiate contracts, Clients, customer service, documentation, drafting, equipment operation, features, fertilizers, forms, Inspect, inventory management, layout, Employee management, managing, mark, mechanical, modeling, personnel, policies, product design, product development, product improvement, progress, proposals, quality, quality control, Read, maintain records, renovations, safety, Scheduling, supervisor, supervising, upgrades, water quality        Additional Information      Volunteer Work
Big Brother Big Sister
Mentor/Volunteer, February 2014 - September 2016
For Luv of Dogs
Foster home/ food donations, 2013 - 2017
Grove lake Lutheran Church
Children Services and Outings, 2015-2017     "
DESIGNER,"         WEBSITE DESIGNER         Summary     Software developer well-versed in the entire workflow for developing and implementing websites, including: consulting with the customer, designing mock-ups, programming the site, and incorporating customer feedback.       Skills          Visual Studio.Net  ASP, ASP.Net  MVC 4.0  Visual Basic.Net  C#  Microsoft SQL Server, SQL, Stored Procedures  TFS (Team Foundation Server)  HTML5, CSS3  Javascript, JQuery  AngularJS  LINQ  PHP, mySQL  Adobe Design Suite  Agile Software Development Methodology              Accomplishments      JCH Digital Designs Portfolio, which lists a number of client sites:
	http://www.cocs.com/jchdesigns/portfolio.htm.        Experience      Website Designer  ,   12/2016   to   Current    Company Name   Ôºç   City  ,   State      Currently working as a freelancer to redesign websites for my own clients and customers.  The process involved working with the client during all stages of development:.  Discussed requirements, documentation, and business needs regarding the design of the site.  Created mockups to get client approval before starting the coding.  Worked with the client throughout the testing stages to make sure they were happy.  Delivered the final website within the client's budget and the quoted timeframe.  Used: C#, ASP.Net, HTML5, CSS3, Javascript, JQuery, mySQL, Adobe Design Suite.          Senior Software Developer  ,   07/2016   to   11/2016    Company Name   Ôºç   City  ,   State      Contracted to Fiserv and assigned to the Velocity Loan Software Migration project which involved upgrading credit union clients from version 2 to 3.  This involved taking a client's XSLT and XML files and transforming them with custom mapping software into LUXML files, which were then processed by the Velocity software.  Our team reduced the number of hours it took to migrate a client by 62.5%, from 800 hours, down to 500 hours.  Worked with the lead developer to create testing and review processes to ensure the version 3 mapping files contained the same data and calculations as the version 2 mapping files.  Helped develop unit testing software to ensure the LUXML files were fully tested before delivering them to the client.  Supervised and reviewed the work of 3 offshore developers in India.  Used: XML, XSLT, Visual Basic, SQL Server, TFS, JIRA.          Support Engineer Tier III  ,   02/2016   to   04/2016    Company Name   Ôºç   City  ,   State      Contracted to Abila, a company which provides accounting and membership-management software to non-profit associations.  Investigated and resolved tickets escalated from the Tier II engineers.  Helped resolve the maintenance tickets in queue which resulted in improved metrics for our department and faster issue-resolution time for our customers.  Used C#, Visual Studio 2014, SQL Server 2012, TFS, Agile development, and .NET Framework 4.5.          Lead Software Developer  ,   12/2014   to   02/2016    Company Name   Ôºç   City  ,   State      A company which creates digital models for clients for use in artwork, animation, and other projects, as well as designs and develops websites.  Supervised and led a team of developers on a number of projects.  This included guiding and mentoring the junior developers and helping them improve their skills.  Worked as a project manager on a project which involved creating a model of a soccer player for a client.  This included going back and forth between the client and the model-maker to refine the model as needed.  Created, redesigned, and cleaned up websites for a number of clients, using C#, ASP.Net, AngularJS, and PHP.  Created digital models of a hospital interior for a medical equipment company.  This involved having phone meetings with the client to create a list of requirements which were passed to the model-maker.          Software Developer  ,   08/2014   to   12/2014    Company Name   Ôºç   City  ,   State      Assigned to Bank of America's CaseCura application, which gathers evidence and documents from for use in legal cases.  Created new user interface (UI) designs by replacing obsolete pages with data-bound dynamic grid web controls.  This improved the user experience, which led to happier users.  Led design and documentation sessions to get user feedback at every step in the design process.  This helped our team determine the best course of action for new feature requests and let the users be more involved in the decision-making process.  Led user-acceptance review meetings after the code changes were complete.  This ensured that the code met the user's specifications before the code was put into production.  Participated in daily scrum meetings to make sure all software development was on schedule.  Used: C#, MVC, TFS, .NET Framework 4.5, JIRA for ticket tracking, SQL Server, Agile development methodologies.          Software Developer  ,   10/2013   to   02/2014    Company Name   Ôºç   City  ,   State      Contracted to AgriLogic, a crop-insurance company.  Assigned to the AgAdvantage Legacy application, which processed crop insurance policies.  Also investigated and determined the best course of action for maintenance tickets received from the business analysts.  Worked closely with the business analysts and QA team to ensure all code followed the company's standards.  Was instrumental in reducing the number of maintenance tickets in the queue: when I started in October, there were around 50 tickets; by February, we managed to reduce the number to about 3 or 4 a day.  Participated in the weekly ""Lunch & Learn"" meetings where all the developers would discuss a current issue and brainstorm about how to solve it.  Used VB.Net, Visual Studio 2012, MVC, SQL Server, Atlassian JIRA (source code repository), .NET Framework 4.5.          Programmer Analyst  ,   02/2013   to   09/2013    Company Name   Ôºç   City  ,   State      FBC Mortgage is an Orlando based mortgage company.  Responsible for creating web-based applications to help increase the productivity of different departments, including:.  Created web-based reports for the underwriters to better help them determine which loans and customers needed their immediate attention.  Created a console-based application for the legal/ compliance department to alert them of any loans which could be considered high-risk so they could take appropriate action.  Created web-based reports for the CFO which analyzed the credit scores and debt-to-income ratio for loan applications so he could determine the financial risk of the loans.  Maintained and upgraded the existing web-based reports based on feedback from the loan openers, loan officers, and loan processors.  Helped to create and develop the Customer Mortgage Application, which let customers apply for a mortgage online.  I designed the graphics and layout, and then worked with the rest of team to connect the UI to the business layer of code.  Helped mentor and assist the junior-level developers with coding or design issues.  Used: Visual Studio 2012, ASP.Net, C#, MVC, Javascript, jQuery, Entity Framework 5, TFS (Team Foundation Server), Adobe Photoshop, web forms, SQL Server.          Lead Software Developer  ,   09/2004   to   02/2013    Company Name   Ôºç   City  ,   State      A company which creates digital models for clients for use in artwork, animation, and other projects, as well as designs and develops websites.  Supervised and led a team of developers on a number of projects.  This included guiding and mentoring the junior developers and helping them improve their skills.  Consulted and developed websites for clients, using HTML ASP, and C#, as well as mySQL for database access.  Managed a team of vendors who created their own digital models and products for sale at the Vanishing Point website.  I designed, created, and programmed the Vanishing Point website from scratch, using ASP and mySQL, which includes a marketplace to purchase and download products, an image gallery, and sales report pages for vendors.          Software Developer  ,   02/2002   to   09/2004    Company Name   Ôºç   City  ,   State      Contracted to AT&T in Orlando, FL as a member of the development team which upgraded, maintained, and monitored the Remittance Resolution System (RRS)- a system which processed over 8.7 million records and $4.2 billion in customer payments and refunds (2002 data).  My specific responsibilities included:
Monitored the daily reports to make sure they accurately reflected the payments processed by the system.  Upgraded the reports as needed, based on user feedback and requests.  Used VB 6, Windows NT, SQL Server 7, and Crystal Reports 8.5.  Re-designed and re-architected the RRS trouble-ticket database system to upgrade it from a Microsoft Access file to a completely new ASP/ web based application with a SQL Server database backend.  I was also assigned the task of adding additional features, such as an all-new interface (including new graphics and all-new layout), new security (users would now have to login), user auditing (tracking who updated what information), additional reports, additional fields (to accommodate Sarbanes-Oxley code-change regulations) and to consolidate numerous systems into one database.  Used ASP, HTML, and SQL Server 2000.  Hosted an hour-long panel discussion on the history and development of video games and digital artwork at MegaCon 2015 (April 2015).  Around 250 people attended, with people standing against the side and rear walls.  I've been using the Adobe Suite of tools since 1999.  I'm as comfortable with graphic design as I am with coding so I can wear multiple hats as part of a development team.          Education and Training      B.A  :    1995    University of Maryland   Ôºç   City  ,   State              Skills    .NET, ASP.Net, VB.Net, Visual Basic.Net, accounting, Adobe Suite, Adobe, Adobe Photoshop, Agile, animation, ASP, auditing, budget, credit, Crystal Reports 8.5, CSS3, client, clients, database, decision-making, documentation, XML, features, financial, forms, forth, graphic design, graphics, HTML, HTML5, PHP, image, insurance, Javascript, JQuery, layout, legal, legal/ compliance, meetings, mentor, mentoring, access, Microsoft Access, C#, SQL Server 2000, SQL Server 7, Windows NT, Migration, MVC 4.0, MVC, mySQL, developer, policies, design process, processes, processors, profit, coding, QA, sales, Sarbanes-Oxley, scrum, Software Development, testing software, Microsoft SQL Server, SQL, SQL Server, phone, upgrading, upgrade, user interface, video, Visual Basic, VB 6, Visual Studio, website, websites, XSLT     "
DESIGNER,"         FLORAL DESIGNER       Summary       I have been involved in the Retail Industry for over 44 years. In those years I have been employed as a sales associate or as a¬†floral designer. I have also been in those years¬†a assistant manager, a manager, and a¬†retail store owner with complete skills in day to day operations, problem solving, training, employee motivations,¬†encouragement, merchandising, ordering product, and in every aspect of human resources that I was responsible to know and implement in the retail establishment I was employed by at that time if my service to them,         Highlights          Effective Retail Sales Manager  Exceptional leader   Excellent communication skills     Compelling leadership skills     Resolution-oriented  Exceptional multi-tasker  Organization          Store operations  Team-oriented  Team leadership  Employee training            Accomplishments     I have been rewarded for my continue¬†effort to always going above and beyond what was expected to do from my employers.       Experience     08/2015   to   06/2016     Floral Designer    Company Name   Ôºç   City  ,   State    I was employed as a floral designer and to eventually manage their floral shop.        06/2015   to   06/2016     Designer    Company Name   Ôºç   City  ,   State     I am the main floral designer for the shop. My designs have been place in the shops currant brochures and in several magazines that they advertise in.  I have been rewarded several times for going beyond the companies expectations of my willingness to¬†do what it takes to complete the day to day  designing that has to be done for out customers,        06/2014   to   06/2016     Sales Partner    Company Name   Ôºç   City  ,   State     I have been a sales partner at Brighton Collectables for almost two years now. I explain about our product, our owners and share the¬†Brighton Story to everyone that comes into our store that I¬†personally meet and greet. I offer them great customer service and I do everything that I can to¬†meet ¬†the¬†customers needs for their time in out store.¬†  I also display and merchandise our inventory, clean and straighten the store so it always looks nice for our customers, I attend our store meetings and the trainings at our store and its events too.         05/2008   to   05/2014     Owner/ manager/desiner    Company Name   Ôºç   City  ,   State    I¬†was responsible as the owner/ manager for all the shop and it day to day operations. I also did all the H R¬† work, banking, cleaning and merchandising of the shops inventory. I ¬†decorated all our windows for every floral season. My shop won several¬†window display awards for Best Window Displays in Weatherford, Texas.¬†¬†       "
DESIGNER,"         INSTRUCTIONAL DESIGNER       Summary     Tamantha Uebele is a Home Health Clinical Analyst and Instructional Designer with over 28 years' experience in home health and hospice and the Epic Home Health application for 5 years. During an enterprise install for ProHealth Care, Tamantha served as Business Analyst, Principal Trainer, and Application Coordinator during an end-to-end implementation and system updates post go-live. She was into the build phase of a system upgrade when she went into consulting. As analyst consultant for Providence Health & Services, she led a Community Connect Home Health implementation project involving discovery, validation, workflow design, build, and testing. At Northwest Community Hospital, she served as build analyst on the Home Health team where her experience involved validation, workflow design, build, testing, and clinical break-out sessions. At Lahey Health, Tamantha was Instructional Designer leading their Home Health agency's training environment build, materials build, and classroom instruction for an integrated implementation. She continued with go-live support, Nova review and testing with system updates.   Tamantha possesses expertise in designing, building, implementing, and supporting the Home Health and Hospice application as well as other applications used for Home Health's module to run successfully (ADT & Cadence.) She has experience in an array of Epic functionality, including Facility, Profile, & Department Settings,  Contact & Visit Types, Reporting Workbench, Print Groups, Custom Form Build, InBasket, User & Provider build, security templates and settings, Cadence Templates, Smart Tools, Care Plan build, and the technical needs of Remote Client.       Qualifications      Epic Home Health Clinical Certification (2009, NVT 2010, NVT 2012, NVT 2014, NVT 2015) (includes Hospice)  Epic Principal Trainer/Instructional Designer for Home Health Clinical (TED 2010)        Highlights          Consultant experience: Lead in Home Health Implementation with responsibilities including: workflow analysis, recommendations, redesign, presentations, and team member duties  Formal sessions include: data gathering/discovery, workflow validation, integrated workflows, building & testing, and training  28 years of experience in the Home Health and Hospice      Full project experience: planning, validation, build, testing, go-live, maintenance,  and optimization  Knowledge & Experience with every version of Home Health since 2009 including 2015 releases  Knowledge of Home Care and Hospice regulations including OASIS, Physicians' Orders, Care Plans,  and Plans of Care  Equally qualified as Analyst & Instructional Designer             Epic Specific Experience and Expertise     Application Coordinator/Analyst Specifics   System analysis, build, testing, and system optimization with all versions: 2009, 2010, 2012, 2014, and new releases for 2015  Workflow analysis, development, redesign, and validation   Build, maintenance of, and other experience: (but not limited to):   Facility settings (EAF), Profile settings (LPR), Department settings (DEP)  Contact & Visit Types (LCT & PRC)  Reporting Workbench Reports (LRP)  Build and layout of forms and form groups including Custom Form Build (LFG)  InBasket Classes, Pools, messages, and routing  Verbal Order build (LVO)  User & Provider build (EMP & SER)  Linked Templates, Sub-Templates, security points, and security classes (ECL)  Cadence Templates: editing, patterns, exceptions, defaults, & blocks  Documentation build (reports, Flow-Sheets, Care Planning, problems, and Interventions)  Management & maintenance of the Home Health Databases   Integrated workflows between Home Care, Home Hospice, & Inpatient Hospice Facility  Integrated workflows between intake, scheduling, clinical documentation, HIM, quality, and billing  Security Team Application Lead  Data Courier/Migration Team Application Lead   Change control and communications Application Lead  Business Continuity Access (BCA)/Downtime Application Lead  Provided end-user support for all clinical and office users  Understanding of Epic's Community Lead structure involving several regions/instances   Epic Training & Curriculum Development   Development of all Epic Home Health training materials including Lesson Plan Matrix, Course Companions, Training Manuals, and Competency checklists.   Train-the-Trainers: Credentialed Trainer and Super-users  Classroom instruction for end-users for all non-clinical courses  Development of Quick Start Guides and Tip Sheets  Training Environment build and Master Patient build for all Home Health courses   Maintenance of the Home Health databases  Learning Homes Dashboard        Work Experience      Instructional Designer     Feb 2015   to   Current      Company Name   -   City  ,   State     Clinical Instructional Designer for Home Health during a Wave 2 implementation   User, provider, and patient build for the MST training environment  Created and update training materials: PowerPoint presentations, Quick Start Guides, exercise books, and Tip Sheets   Classroom instruction for various types of classes: clinical, intake, scheduling, quality, and orders   Classroom planning including course content, course structure, and class scheduling   Build and maintenance of Learning Homes Dashboard         Contract Analyst     Mar 2014   to   May 2014      Company Name   -   City  ,   State    *Contract ended early due to customer's decision to postpone Home Health implementation    Analysis, re-engineering, and mapping of current and future workflows with Epic 2014 Version   Discovery and validation with analyst team and Subject Matter Experts (SME)   New record build and edits for: security, SER's and EMP's, facility structure settings, visit types, contact types, Smart Forms, and other Epic records.  Project tracking on multiple tracking tools   Led several Care Plan break-out build sessions with clinical SME's  Member of several integrated workgroup sessions: Clinical Content, InBasket, scanning, lab, Data Courier  Database manipulation and management for Home Health databases   Assisted Instructional Designer with 2014 training tools.         Consultant Analyst     Jan 2013   to   Dec 2013      Company Name   -  City  ,   State     Lead analyst for new Community Connect Home Health implementation  Data Validation/Workflow analysis of both existing agency and implementing agency  Redesign of several workflows and build recommendations needed for agency differences  Analysis, build, design, testing, and change control   Led several presentations and data gathering sessions involving multi-state regulations and workflows.  Led Nursing Care Plan break-out multi-state build sessions         Application Coordinator/Analyst & Principal Trainer     Jul 2010   to   Jan 2013      Company Name   -   City  ,   State     Implementing Home Health, Home Hospice, and a Hospice facility through a successful EMR implementation  Analysis, build,  documentation, testing, migrating, and updating databases  Clinical readiness lead: analysis of current workflows and processes to post go-live modification   Managed system upgrades and maintenance of Home Health as well as the Home Health laptop databases required for the Remote Client software (Epic's Home Health module)   Initial prep work and build for 2012 version upgrade   Principal Trainer for Home Health Implementation: Environment build, Training materials build, management of tools & databases, classroom training         Administrative Assistant     Jul 2009   to   Jul 2010      Company Name   -   City  ,   State     Designed a reporting tool to display clinician productivity to management; proving to lead to increased productivity   Created and maintained a department Website linking communication, training, and materials  Revised the department's orientation process, including organization, processes, work-flows, materials, and presentation  Orientation to new staff members on Meditech & PtCT software         Scheduler/Home Health Aide     Apr 1991   to   Jul 2009      Company Name   -   City  ,   State     Assisted with three scheduling conversions from paper to electronic, and two additional conversions as software changed  Patient Care         Education      Associate of Arts  ,   Information Technology   2010     University of Phoenix             "
DESIGNER,"         INSTRUCTIONAL DESIGNER           Summary    Dependable and resourceful Instructor/Trainer, Technical Writer and Instructional Designer who designs documentation, training programs or
curriculums, including classroom lectures, online courses, and self-study sessions, directed at students, employees,
organization members, or those who use the organization's products or services.      Accomplishments      State of TN Teacher License 474: Business Education    Software Expertise: Adobe Acrobat Prof. 9, Adobe Captivate 5, 5.5, 7, 8, Adobe Contribute 4, Adobe Dreamweaver, Adobe InDesign, Adobe PhotoShop, Articulate Studio 9/Storyline, Fireworks ¬≠ Basics, Flash ¬≠ Basics, LMS: Blackboard, SumTotal, Moodle Microsoft Access ¬≠ '03, '07, Microsoft Excel ¬≠ '03, '07, '10, Microsoft Outlook ¬≠ '03, '07, Microsoft PowerPoint ¬≠ '03, '07, '10, Microsoft Publisher ¬≠ '03, '07, Microsoft Word ¬≠ '03, '07, '10, SnagIt.        Education      University of Memphis     2016       Doctor of Education  :   Instruction and Curriculum Leadership Instructional Design and Technology    City  ,   State      GPA:   1st Generation PhD Fellowship Academic Achievement Award    Instruction and Curriculum Leadership Instructional Design and Technology 1st Generation PhD Fellowship Academic Achievement Award        University of Phoenix     2005       Master of Arts  :   Adult Education and Distance Learning    City  ,   State      GPA:   GPA: 3.91    Adult Education and Distance Learning GPA: 3.91        University of Memphis     2003       Bachelor of Science  :   Business Administration Management    City  ,   State      GPA:   Minority Merit Scholar    Business Administration Management Minority Merit Scholar        Experience      Company Name     May 2015   to   September 2015     Instructional Designer   City  ,   State      Responsible for designing and developing course modules for the university by working with instructors and internal subject matter experts.          Company Name     January 2015   to   March 2015     Instructional Designer and Technical Writer   City  ,   State      Responsible for designing and developing instructor-led training for the Nike warehouse distribution center in Memphis, Tennessee.  Wrote processes and procedures for warehouse roles and functions.          Company Name     December 2014   to   Current     Tutor   City  ,   State      Club Z Tutoring          Cordova, Tennessee Tutor students grades K-12 on Reading, Math, State Standardized Tests, and ACT Test Preparation.  Offers assistance with developing study strategies.  Works with the student and their parent to develop a tutoring plan to fit their individual needs.  Prepare tutoring sessions to ensure the student's academic development.  Assess the student's progress through the tutoring sessions.          Company Name     September 2013   to  April 2014     Instructional Designer   City  ,   State      Responsible for designing and developing 6 online modules for the Introduction to Distance Education course for the TAACCCT grant.  International Paper          Memphis, Tennessee.          Company Name     June 2013   to   November 2014     Technical Training Manager Performance Improvement Manager   City  ,   State      Worked collaboratively with business partners and other clinical staff to design and develop appropriate, high quality training interventions and user based documentation to meet business and organizational needs.  Managed 2 Instructional Designers and 5 Technicals Writers via interoffice and virtually.  Conducted counseling, coaching, and facilitates one-on-one coaching sessions.  Facilitated training classes and conducts train-the-trainer workshops.  Supervised group of instructional designers and technical writers.  Assisted with operations interviewing and selection process.  Utilized Information Mapping principles and techniques to create Job Aids, Training Manuals, Standard Operating Procedures, and other reference tools.  Developed and created policies and procedures, job aids, training materials, user documentation and website alerts using Information Mapping standards of writing.  Participated in Kaizen events for improving company processes and procedures.          Company Name     August 2012   to   October 2012     Remote Instructional Designer   City  ,   State      Responsible for designing and developing online math courses for the Ferndale School District for high school students using the Moodle LMS.          Company Name     October 2011   to   April 2012     Remote Instructional Designer and Technical Writer   City  ,   State      Responsible for the development of at least 34 courses which each included a study guide, an eLearning practice, and an eLearning assessment for the Paragon software.  Utilized Information Mapping principles and techniques to create Job Aids, Training Manuals, Standard Operating Procedures, and other reference tools.          Company Name     August 2011   to   December 2011     Remote Instructional Designer and Project Manager   City  ,   State      Responsible for the design and development of a course that provided the residents of UTHSC web-based instruction on how to prevent medical errors when writing prescriptions.  Responsible for creating and managing the needs analysis, project plan, and implementation plan for the project.          Company Name     April 2009   to   June 2013     Training Consultant Instructional Designer and Technical Writer   City  ,   State      Worked collaboratively with business partners and other clinical staff to design and develop appropriate, high quality training interventions and user based documentation to meet business and organizational needs.  Designed and developed comprehensive instructor-led, e-learning, self-paced, and blended training classes for operations staff to ensure the established goals and objectives are met.  Developed all aspects of training curriculum including courseware, participant guides, facilitator guides, assessments, learning activities, etc.  Supervised new hires during classroom facilitation.  Facilitated training classes and conducts train-the-trainer workshops.  Maintained the knowledge management system by providing on-demand publishing and disseminating urgent ""Alerts"" and other communications throughout the organization.  Researched and recommended solutions, resources, and methods to effectively meet training and development needs by identifying and eliminating training gaps.  Used Sum Total Learning Management System to publish and disseminate training, track compliance and report progress.  Utilized Information Mapping principles and techniques to create Job Aids, Training Manuals, Standard Operating Procedures, and other reference tools.  Developed and created policies and procedures, job aids, training materials, user documentation and website alerts using Information Mapping standards of writing.          Company Name     August 2006   to   December 2010     General Education Professor   City  ,   State      Provided guidance, encouragement, and direction necessary to allow students to achieve established course objectives.  Worked within the structure of the syllabus, and acted as an effective classroom manager and advocate participate in the learning process.  Participated in school retention initiatives by providing regular, accurate, and timely feedback to students, and the school concerning academics, behavior, attendance, etc.  Monitored and managed online classroom learning environment using ALEKS for Algebra classes.  Maintained course curriculum and taught material approved from curriculum and developed daily lesson plans to include instructional aids.  Maintained expertise in subject area and recommended improvements in curriculum design.  Motivated students to actively.          Skills    academic, Adobe, backup, coaching, conferences, counseling, course development, Crystal Reports, curriculum design, Curriculum Development, Customer Service, Customer Service, data entry, designing, direction, documentation, Information Mapping, instruction, instructor, instructional design, knowledge management, team leader, lesson plans, managing, materials, Math, meetings, mentoring, MS Word, Works, multimedia, needs analysis, Order Entry, organizational, policies, writing prescriptions, processes, progress, Project Management, quality, quick, Reading, sales, Supply Chain, task analysis, teacher, Technical Writing, user documentation, phone, trainer, training materials, Training Manuals, training programs, Tutoring, website, workshops   "
DESIGNER,"         TECHNICAL DESIGNER           Career Overview

‚óè¬† Having 8.5 years
of IT experience as Software developer in Java/J2EE Technologies

‚óè¬† At present
Technical Designer at Tata Consultancy Services

  ‚óè¬† Knowledge in
working with Designing, Coding and Unit Testing, Coding : Spring 3, jQuery,
Bootstrap, JPA, Struts, Core Java, JSP, EJB, XML, PL SQL

‚óè¬† Sun Certified
Java Programmer 1.6

  ‚óè¬†¬† Solid experience
on Agile development

‚óè¬†¬† Thorough understanding
of Object Oriented Methodology and Design Patterns.

  ‚óè¬†¬† Proficiency in
developing web based applications using Java/J2EE

  ‚óè¬†¬† Knowledge in
working with WebServices.

‚óè¬†¬† Exposure to
Automation domain on Building Solution

‚óè¬†¬† Looking ahead for
great career in a fair working environment with opportunities to grow.

        Qualifications        Designing, Coding and Unit Testing, Coding : Spring 3, jQuery, Bootstrap, JPA, Struts, Core Java, JSP, EJB, XML, PLSQL
*Tools: Eclipse 4, Confluence UML, Git, Rally                Work Experience      Technical Designer    February 2011   to   Current     Company Name   Ôºç   City  ,   State            Software Engineer    January 2010   to   January 2011     Company Name   Ôºç   City        FXO (FedEx Office) Client		: FedEx Environment	: Java 6.0, Web Services, Hibernate, EJB, XML.  Team Size	: 25 Tools 		: Subversion, Eclipse Database	: MySQL Server Servers		: JBOSS Description: The FedEx office project is a currently built upon the printing and shipping services of the logistics segment.  This application mainly focused of the printing the different kind of printing services for the end customers like Print and send the documents with binging, folding, etc.  And after the print done for the each document provided FXO also provides the flexibility to the user the ship the document and track it.  Roles and Responsibilities Involved in the Analysis & Design discussion process for enhancement features.  Involved in the developing the Struts code.  Involved in Requirement gathering.  Used PMD and Findbugs tools.  Bug Fixing.  Unit Testing.          Software Engineer    October 2006   to   January 2010     Company Name   Ôºç   City        Java 6.0, Hibernate, Struts, UML, Niagara AX, XML Team Size	: 20 Tools : Subversion, Rhapsody, Eclipse, UDS Database	: SQL express Description: The iCon3 tool is an integrated tool set spanning initial system estimate and quotation, through system engineering, controller programming, supervisor software configuration, commissioning and service; an 'end-to-end' BMS tool.  In addition the iCon3 tool will interface to HBS's other business systems such as purchasing and project management.  The vision of the iCon3 tool is to focus on reducing labor hours required to design, estimate, engineer, commission and service a building automation system.  Labor hours are reduced by applying automation on various levels of the object model, which reduces the overall complexity especially in the project estimation, engineering and commissioning phases.  The vision of the iCon3 tool is to focus on system configuration and minimize the need to engineer control applications.  This will be accomplished by providing various configurable models, which covers almost any kind of application.  The final goal of the iCon3 tool is to analyze the drawings provided during the estimation phase.  The tool will suggest solutions, provide optimized cost calculation and generate bid specification.  During the engineering phase, the solutions can be reused and configured according to customer specification.  Only off-standard solutions will require engineering labor.  During the commissioning phase, new innovative technology, based on the Tridium AX platform, will reduce labor and travel costs.  Roles and Responsibilities Involved in the Analysis & Design discussion process.  Involved in Requirement gathering.  Involved in weekly Track meetings & MR Involved in developing prototypes Involved in integration of Axis with JBOSS and coding Unit Testing.  Secondary CM Focal for the project.          SEI       Environment	: Spring, Java 6.0, EJB, XML, PLSQL Team Size	: 20 Tools 		: Git, Eclipse, Rally, UML, Confluence Database	: Oracle 11i Servers		: Weblogic 10 Description: SEI (NASDAQ: SEIC) is a leading global provider of asset management, investment processing, and investment operations solutions for institutional and personal wealth management.  SEI help private banks, investment advisors, investment managers, institutional investors and affluent individuals create and manage wealth.  Roles and Responsibilities Involved in the Analysis & Design discussion process for enhancement features.  Involved in the developing the Struts code.  Involved in Requirement gathering.  Used PMD and Findbugs tools.  Bug Fixing.  Unit Testing.          Education and Training      Bachelor of Engineering (B. E   :   Computer Science & Engg  ,   June-2005    Computer Science & Engg with an aggregate of 68% from K.L.E's.C.E.T, Belgaum.
April-2002 - Diploma (10+3), Computer Science & Engineering, with an aggregate of 63.2% from Govt. Polytechnic, Bijapur.
March-1999 - S.S.L.C (10th Std), with an aggregate of 79.52% from P.D.J High School, Bijapur.        Personal Information    I have interest in reading the latest technology news      Languages    English
Hindi
Kannada      Skills    asset management, automation, business systems, C, controller, Client, Database, Designing, Eclipse, Eclipse 4, engineer, English, EJB, XML, features, focus, Hindi, Java, Java 6.0, JSP, JBOSS, jQuery, logistics, meetings, Office, MySQL, Oracle, PLSQL, Coding, programming, project management, purchasing, express, Requirement, Servers, shipping, specification, SQL, Struts, supervisor, system configuration, system engineering, UML, vision, wealth management, Weblogic      Additional Information      INTERESTS
I have interest in reading the latest technology news     "
DESIGNER,"         INSTRUCTIONAL DESIGNER         Summary     Motivating and talented Instructional Designer driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life-long  learners.       Highlights          Effective use of multi-media teaching tools  Exceptional written and verbal communicator  Online course instructor      Innovative teaching methods  Accomplished academic advisor  Innovative thinker  Natural leader              Experience      Company Name     August 2012   to   Current     Instructional Designer   City  ,   State      Collaborate one on one with subject matter experts during new online course development and design.  Appraise course creation quality by identifying and providing for developmental needs and take corrective action when necessary.  Apply the appropriate learning theory, instructional theory, and applications of media to online instruction.  Plan, design, and develop effective instructional materials that are functional, intuitive, informative, and consistent with sound instructional design principles for online learning.  Plan and develop faculty workshops and trainings in areas of instructional design and in the use of specific instructional technology tools, to assist faculty with learning about educational technology and online instructional methods.  Remain current with and have a thorough understanding of the emerging applications of instructional multimedia, instructional technology and trends in online education, and implement improvements.  Research, evaluate and recommend appropriate hardware and software to achieve academic objectives.  Peer Reviewer certified for Quality Matters and and Adjunct Instructor, teaching Introduction to Online Learning and College Studies.          Company Name     July 2011   to   August 2012     Internet Support Specialist   City  ,   State      Answered basic and complex computer questions related to the college's learning management system - Blackboard, for faculty in-person or via e-mail or telephone; facilitated ""start-up"" for internet courses for faculty and students; handled initial contact with internet students; taught login procedures and other start-up skills to students for learning effectively online; provided all faculty training and support on Blackboard software, provided training and support for other instructional internet software, such as Smarthinking, Turnitin, and various audio and learning object software; prepared tutorials for faculty and students on common procedures that pertained to online learning; worked with the Instructional Designer to provide group trainings for faculty on Blackboard or distance learning software; maintained the course evaluation database, distributed the course evaluation information to appropriate personnel; archived all courses regularly and help in the recycling process between semesters; maintained the web pages for the Distance Learning department.          Company Name     July 2008   to   July 2011     Registration & Facility Assistant   City  ,   State      Oversaw midterm and final grading for all credit classes.  Performed clerical tracking of all rosters, incomplete grades, and grade verification.  Coordinated student nonattendance letters, and grade mailings.  Scheduled facilities for college and community use and kept billing records that was then forwarded to accounts payable.  Processed and input course master files for all outreach and community education courses.  Assisted with registering all students, collecting tuition and fees and processing add and drops.  Handled phone-in registration and billing.  Updated as needed the Registration & Records information on the college's web page and campus portal.  Assisted other staff members in the office as needed.          Company Name     December 2007   to   June 2008     Bookkeeper   City  ,   State      Processed payables, payroll, bank reconciliations, invoicing, monthly sales tax, quarterly payroll reports, and handled general bookkeeping duties.          Company Name     February 2006   to   June 2007     Accounts Payable Coordinator   City  ,   State      Processed invoicing of operating expenses for payment; ensured proper approval of invoices before payment; processed payment for the expenses incurred from all company activities and operations; trained new employees on travel and expense reimbursement procedures.          Company Name     August 2004   to   May 2005     Accounts Receivable Technician   City  ,   State      Receipted incoming cash, credit cards, and checks; invoiced, receipted, and billed third party accounts; was responsible for daily deposit, and assisted students with their billing questions.          Company Name     July 1996   to   May 2004     Program Coordinator   City  ,   State      Maintained three department budgets; created monthly contracts for adjunct faculty; created schedules for academy students; created new and updated information on website for the program and the college's sports teams; evaluated instructors; ensured campus security; supervision of instructors, security interns, and work-studies; scheduled and maintained records for safety training classes; ensured overall smooth operation of all three departments by coordinating with the faculty, students, staff, and general public; was a lead instructor for several classes for the program and the academy.          Company Name     September 1995   to   July 1996     In-service Coordinator   City  ,   State      Coordinated in-services for staff and kept training records updated; was responsible for clerical support for Residential and Vocational supervisors; processed insurance billing and typed patient reports for the Speech Therapist.          Company Name     May 1991   to   September 1994     Accounting Clerk   City  ,   State      Processed weekly accounts payable; maintained saving and checking accounts for clients; assisted in accounts receivable billing and recording of payments; processed bimonthly client payroll.          Education      University of Wyoming     2014       Master of Education  :   Instructional Technology    City  ,   State              Franklin University     2011       Bachelor of Science  :   Public Safety Management    City  ,   State              Colorado Northwestern Community College     2003       Associate of Applied Science  :   Criminal Justice    City  ,   State              Technical Trades Institute     1992       Associate of Occupational Studies  :   Accounting    City  ,   State                      Interests    Former Volunteer Soccer Coach for local youth
Former Victim Services Advocate
Former Board Member Volunteer Fire Department      Skills     Course development       Additional Information      Former Volunteer Soccer Coach for local youth    Former Victim Services Advocate    Former Board Member Volunteer Fire Department     "
DESIGNER,"         PRODUCT DESIGNER       Professional Summary        4-5 years engineering experience and 1-2 years working experience.  Able to work independently and under pressure, detail oriented, excellent problem solver, Innovator. Efficient Mechanical Engineer leveraging a strong technical background in bringing products from the laboratory to mass-manufacturing. Mechanical Engineer with  [Number] + years of training in varied industries, including manufacturing and high-tech environments. Creative manufacturing engineer. Lead team member on process redesign for  [Describe product] . Design engineer who has worked on  [Number]  new products, including the  [Product name]  recognized for industry excellence.      Skills              CAD  Complex problem solving  Stress analysis training  Component functions and testing requirements  Technical direction and product strategies  Works well in diverse team environment  Strong decision maker    Engine components, pumps, and fuel systems knowledgeFEA toolsAutoCAD proficientTeam leadershipManufacturing systems integrationManufacturing systems integration          Work History          Product designer     10/2014   to   Current      Company Name   ‚Äì   City  ,
                              State      The team wants to develop a portable, easily shipped, cost effective hardware that can send and receive digital content directly from satellites.  Personally involve with prototype designing and 3D modeling.  Cooperating with a startup called Outernet (https://www.outernet.is/en/), a for-profit media company that already has two satellites covering North America, Europe, and the Middle East and has recently started broadcasting free Internet content.  Assisting drafters in developing the structural design of products using drafting tools or computer-assisted design (CAD) or drafting equipment and software.  Completing project mechanical design while providing technical solutions feedback.         product design     09/2014   to   Current      Company Name   ‚Äì   City  ,
                              State      Two engineers and designers to collaborate together to create new innovative wearable pieces for a fashion show competition.  Will access new Makerspce, which includes a 3D printer, will be given a $500 budget to create their wearable piece.         RESEARCH         EcoPRT Research Assistant     01/2014   to   05/2014      Company Name   ‚Äì   City  ,
                              State      The goal is to develop an economical, automated transit system.  It will focus on the hands on design and development of a small manned autonomous vehicle.  www.ecoprt.com).  The key in the design is to understand the impact weight has on the overall cost and performance, and the incorporation of automated control.  Aspects of the development will possibly include         product design     01/2014   to   05/2014      Company Name   ‚Äì   City  ,
                              State      VOLUNTEER        The purpose of this project is to design and fabricate a cable management system for a public-access electric EXPERIENCE       vehicle charging station.  This system will dispense and retract 20 feet of cable for operation and provide secured storage for the cable when not in use.  The prototype will be subjected to the following constraints         Team member      10/2013   to   04/2014      Company Name   ‚Äì   City  ,
                              State      Attending scheduled control and mechanical teams' training classes.  EXPERIENCE       ¬∑ Learned shop safety, vehicle glider equations, drive cycle modeling, and Simulation.  Learned the powertrain architecture and components of the  2013  Chevrolet Malibu.  Learned vehicle dynamics.  And practiced model simulation by using MATLAB Simulink.  Mechanical Engineering Components design project (material design.          material design     10/2013   to   04/2014      Company Name   ‚Äì   City  ,
                              State      Designed fillet welds connections and bolts for the plate girder, which holds the pipe with horizontal and vertical force loads.  Calculated the related shear or bending stresses for the welds and bolts to determine the right materials and sizes of welds (thickness) and bolts.         Eddy Current DYNO Research Assistant     09/2013   to   05/2014      Company Name   ‚Äì   City  ,
                              State      Built the engine stander for our engine and Eddy current dynamometer.  Currently installing the Eddy current dynamometer with graduate students.  Future possibility of experimenting with torque, horsepower, RPM, EGR (Exhaust Gas Recirculation) and temperature measurements of the Kubota Diesel Engine after installation.  Possibility of learning the engine tuning.         Research Assistant     06/2013   to   08/2013      Company Name   ‚Äì   City  ,
                              State      Graphed sketches and figures for professor's Thermodynamics eBook.  Learned how to use Smartdraw.  Performed literature reviews on ongoing research topics and eBook materials.  Added video links and real-world images to the eBook.         Program Assistant     05/2013   to   06/2013      Company Name   ‚Äì   City  ,
                              State      Assisting Dr.  Eischen, the director of the Hangzhou Engineering Study Abroad Program at Zhejiang University, during his program this coming summer.  Helping with tasks such as translating, program activities, running errands, classes, transportation, and culture immersion.         2323     04/2013   to   10/2013      Company Name   ‚Äì   City  ,
                              State      Designed Airplane Landing Gear by modeling with a mass-spring-damper SDOF system and designing the spring k and damper C that limits the given amplitude.  Part 2         wew     10/2012   to   04/2013      Company Name   ‚Äì   City  ,
                              State      Utilized MATLAB for statistical analysis of an elastic band rocket.  Learned how to make experimental designs, statistical processes, statistics simulations, and graphical displays of data on computer workstations.  Used statistical methods including point and interval estimation of population parameters and curve and surface fitting (regression analysis).  Graphic Communications Project (3D design.         rer     10/2012   to   04/2013      Company Name   ‚Äì   City  ,
                              State      Utilized SolidWorks to design a tape floss container.  Developed the ability to use SolidWorks within the context of a concurrent design process to understand how everyday objects are designed and created.  Emphasis placed on decision-making processes involving creating geometry and the development of modeling strategies that incorporate the intentions of the designer.         re     02/2009   to   04/2009      Company Name   ‚Äì   City  ,
                              State      Visited construction sites with senior engineers.  Kept record of site investigations.  Dealt with paperwork with senior engineers and answered phone calls.  Helped install residential wiring in new construction sites.  Investigated electrical problems and developed the ability to read electrical diagrams and wire electrical panels.         Education          Master of science  :   Mechanical engineering Robotic & Manufacture     Current       Columbia University in the City of New York
                                    -   City  ,
                                      State     Sep -2015 Dec Mechanical engineering Robotic & Manufacture Coursework in Advanced Mechanical Engineering  Coursework in Drafting, Computer-Aided Design (CAD) and Computer-Aided Manufacturing (CAM)         Bachelor of science  :   Mechanical Engineering     1 2010       North Carolina State University, Raleigh (NCSU)
                                    -   City  ,
                                      State     GPA:   Magna Cum Laude GPA: 3.5 GPA: 3.63/4.0   Mechanical Engineering Magna Cum Laude GPA: 3.5 GPA: 3.63/4.0       North Carolina State University
                                    -          GPA:   Magna Cum Laude   Magna Cum Laude       Accomplishments          Listed in the dean's list for three semesters during Junior and Senior Year ¬∑    Chosen to be on the cover of NC State freshman admissions booklet ¬∑    In the process of receiving the Professional Development Certificate ¬∑    NCSU Chinese basketball team player.  Math and physics club member ¬∑    Control and Mechanical Team member of NCSU EcoCAR2 ¬∑    Took the global training class at NC State University ¬∑    CUSA member (Chinese undergraduate student association).        Skills        3D, 3D modeling, AutoCAD, broadcasting, budget, C, cable, Chinese, com, hardware, content, controller, data analysis, Dec, decision-making, designing, product design, English, fashion, focus, Fortran, frame, Graphic, Lathe, Linux, director, Maple, materials, MATLAB, mechanical, Mechanical Engineering, access, Mill, modeling, navigation, printer, processes, profit, speaking, Python, Quantitative analysis, reading, read, research, safety, Simulation, sketching, SolidWorks, statistical analysis, Statistics, phone, translating, transportation, video, Welding, wiring, written   "
DESIGNER,"         FORMS DESIGNER         Professional Summary    Professionally trained  [job title]  with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs. Responsible  [job title]  with excellent communication skills demonstrated by  [number]  years of experience in healthcare.      Skills          Strong clinical judgment  High level of autonomy  Patient/family focused  Patient evaluation/intervention  Professional bedside manner  Adept at prioritizing/managing deadlines      Safe NG tube insertion and removal  Thorough physical assessments  Tracheotomy care  Foley catheter insertion/removal familiarity  Insulin medication assistance             Work History      Forms Designer  ,     01/2007   to   01/2010     Company Name   ‚Äì   City  ,   State      Assessed need for, ordered, obtained and interpreted appropriate lab tests.  Conducted mandated health screenings, physicals and special education assessments in  [number]  schools with  [number]  students. Ensured external follow-up where required.  Chronic patient care in med-surg unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for  [number]  patients per shift.  Primary care, assessment and evaluation of neonatal and pediatric patients.  Counseled and educated patients about reproductive health issues and wellness. Expertise in STDs, HIV and family planning.  Led CNA training program and conducted classes for prospective CNAs. Oversaw the training of  [number]  students annually.  Organized and led  [number]  support groups per  [time period]  in subjects related to physical and emotional health to ensure long-term patient well-being.  Organized and led  [number]  support groups per  [time period]  in subjects related to physical and emotional health to ensure long-term patient well-being.  Charge nurse on neonatal and pediatric floor. Oversaw average of  [number]  patients per shift.  Oversaw and managed  [number]  clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.  Directed the new hire LPN program. Recruited, hired, led training and managed budget for class of  [number]  students annually.  Effectively supervised  [number]  LVNs, NAs and non-clinical staff. Improved annual employee retention rate from  [number]  to  [number]  percent.  Examined patients and dispensed contraceptives and other medications as needed.  Pharmacological and non-pharmacological management and treatment of various disorders and diseases.  Self-directed with astute judgment skills. High level of personal accountability.  Wrote successful grant for $ [amount]  from  [source]  for  [topic] .  Effective counseling in health maintenance and disease management.  Increased unit productivity for a 29-bed surgical unit.  Processed monthly reports for department performance.  Managed care for post-operative patients through discharge.  Performed lab tests and communicated results.  Liaised between patients and physicians to ensure patient comprehension of treatment plans.  Instructed patients and family members on proper discharge care.  Closely monitored acute conditions.  Initiated hospital-wide study to identify areas for process improvement.  Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.  Demonstrated ability to lead and motivate outstanding healthcare teams.  Contributed substantially to successful department JCAHO accreditation.  Ensured HIPAA compliance.  Ensured proper care for victims of domestic violence who presented to urgent care clinic.  Diagnosed and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia.  Provided DHS (Department of Health Services) with corrective action plans.  Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.  Participated in unit-based Quality Assurance Program.  Developed and implemented nursing care plans.  Made appropriate interventions by reading and interpreting fetal heart monitors.  Developed patient care plans, including assessments, evaluations and nursing diagnoses.  Documented patient information obtained from interviews.  Performed basic physical assessments of newborns and infants.  Delegated staff nurse duties.  Effectively managed clinical oversight for 44-bed unit.  Provided on-call care at all times of day and night.  Ensured efficacy of treatments through monitoring of treatment regimens.  Trained new staff on quality control procedures.  Followed infection control procedures.  Assisted patients with daily functions.  Monitored fluid intake and output levels.  Extensive experience working in homes with disabled children and adults.  Measured urine and delivered specimens to lab.  Provided all daily living tasks to enhance quality of life for elderly patients.  Performed pregnancy tests and sent specimens for laboratory testing.  Assisted residents with bathing, dressing, feeding, lifting and transferring.  Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.  Assisted doctors with surgeries and non-invasive procedures.  Authorized drug refills and provided detailed prescription information to pharmacies.  Collected blood, tissue and other laboratory specimens and prepared them for lab testing.  Developed and produced all office flyer notifications for important policy changes, office news and events.  Maintained all confidential personnel files, license and CPR compliance records.  Performed monthly inventory and maintained office and medical supply counts.  Routinely retracted patient throat cultures and prepared for lab submission.  Scheduled patient admissions and discharges.  Specialized in the nursing care of patients with chemical dependency.  Strong leader for nursing personnel assigned to the unit/shift.         Forms Designer  ,     01/2005   to   01/2007     Company Name   ‚Äì   City  ,   State      As a contract designer who utilized QuarkXPress and Adobe's Creative Suite, created business documents specifically for use with ExpeData's Digital Pen and Paper applications.  Experience included both the redesign of existing documents and the crafting of unique files tailored to accurately capture handwriting interpretation.  Other job functions included         Graphic Designer  ,     01/2001   to   01/2004     Company Name   ‚Äì   City  ,   State      Utilized Adobe Creative Suite, QuarkXPress and company's proprietary software to produce business forms, essential documents and custom collateral from concept to production ready compositions.  Key Achievements Managed company-wide rebranding and graphic standards for ABN AMRO, a global banking corporation, and subsidiaries (Standard Federal and LaSalle Bank), 	resulting in $30,000 of revenue.  Created design specifications for ABN AMRO's Core Teller Project, allowing client to capture handwritten data on deposit and withdrawal slips to be recognized by image character recognition software.  Generated $25,000 in revenue.  Managed design workflow and specifications simultaneously for Comerica Bank and Detroit Medical Group.         Client Services Specialist  ,     01/2000   to   01/2001     Company Name   ‚Äì   City  ,   State      Advised clients and vendors on company's products.  Met client expectations by communicating business objectives and reviewing results with client, vendors and production team in a timely fashion.  Worked with team to train on standards and procedures.  Created presentations for client visits.  Key Achievements Trained fellow employees on pander (do not mail) file and deceased file processing step necessary for the ethical and efficient use of their resources.  Produced training pamphlet containing specific database procedural steps.  Trained over 20 members of national publishing client's customer service staff on team processing, which afforded better communication and increased confidence in our services.  Increased sales by 10%.  Coordinated and prioritized several simultaneous projects and monitored entire job processing.  Analyzed reports and job runs to ensure data integrity.  Increased job efficiency by 10% and eliminated past due accounts.         Forms Designer  ,     01/2001   to   01/2004     Company Name   ‚Äì   City  ,   State      Strong leader for nursing personnel assigned to the unit/shift.         Client Services Specialist  ,     05/2000   to   09/2001     Company Name   ‚Äì   City  ,   State      Routinely retracted patient throat cultures and prepared for lab submission.         Education      Bachelor of Science  :   Nursing  ,   12 2014     Northern Illinois University   -   City  ,   State     Nursing Recipient of  [Scholarship Name]  Scholarship  Graduated Magna Cum Laude         Master of Fine Arts  :   Painting/Sculpture  ,   1 1996     Northern Illinois University   -   City  ,   State    Painting/Sculpture       Bachelor of Arts  :   Studio Art, Painting/Drawing Art History and Chemistry  ,   1 1992     Loras College   -   City  ,   State    Studio Art, Painting/Drawing Art History and Chemistry       Professional Nursing Foundations of Nursing Foundations of Nursing Clinical Pathophysiology Health Assessment   :   Health & Human Sciences  ,   1 2012     GPA:   Sigma Theta Tau International Honor Society of Nursing
Rosanne Krcek-Frank Nursing Student Scholarship   Health & Human Sciences       Affiliations      American Nurses Association (ANA) Member        Certifications      Registered Nurse in  [State] , License number  [number] ,  [year]   Advanced Cardiac Life Support (ACLS) Certification  [year to present]         Skills    Adobe, advertising, Assembly, banking, hardware, concept, client, clients, customer service, database, documentation, fashion, forms, graphic, image, in design, insurance, interpretation, logo creation, Mental Health, mail, Nursing I, Nursing, PDF, Pen, PostScript, presentations, coding, QuarkXPress, Research, sales, Sigma, unique, workflow   "
DESIGNER,"         INFORMATION DESIGNER       Summary of Qualifications    Strong leadership, project management, System Administration and technical skills to meet the efficiency and optimization needs. Has 3+ years of professional experience in managing, developing and maintaining software systems, web applications, and database systems. Experience in Unix/Linux System Administration, Oracle Database Administration (11g), MySQL database administration, Ellucian Banner ERP, and Oracle Application Express(APEX).Educated with solid math background and equipped with strong problem solving skills      Technical Skills     Languages
: C, C++, C#.NET, Java, Python, PHP, Mathematica, Oracle, PL/SQL, MySQL,
XHTML/CSS¬†  Environment:
Windows, UNIX, Linux(Red Hat), Windows Server, WAMP, LAMP ¬†  Softwares
IDE : TOAD for Oracle, SQL Developer, Visual Studio, Eclipse, NetBeans,
Dev-C++, Notepad++,Microsoft Office¬†       Experience      Information Designer  ,   09/2012   Ôºç   Current    Company Name   Ôºç   City  ,   State      Luminis system administration - The Luminis Platform is a Web portal system(https:/aggieaccess.cameron.edu) that creates a common gateway to the information that students, faculty, and staff use every day.  This system is running on T5220 server Chief technical staff for maintaining university's website(www.cameron.edu ) DegreeWorks administrator - Implemented DegreeWorks application on Linux server with backend Oracle database with highly customized XML documents as frontend.  DegreeWorks is a comprehensive, web-based academic advising and degree audit tool that helps students and their advisors successfully navigate curriculum requirements Plans and implements backup and recovery of the Oracle database using RMAN and MySQL Database with mysqldump utility Provided system administration for 12+ servers of Red Hat Linux, Centos Linux and Unix(Solaris 10) including routine maintenance, patching, and system backups and restore, and software and hardware upgrades Experienced in Performance Tuning, Query Optimization, and Database Consistency Checks Experienced in developing stored procedures, Triggers, Cursors, Joins, Views, Cursors and SQL on databases: MySQL, Oracle 11g Experienced in designing, modeling, developing, deploying and supporting database - driven applications using Oracle Application Express (APEX) Experienced in Monitoring servers by using tools like Nagios, OSSEC (Host -based Intrusion Detection System), and LogWatch.  Maintain Web Servers: Apache, DNS, Tomcat, CAS, WebGUI CMS systems Managing users, group and their permissions Managing server security using iptables Install and maintain SSL Certificates for more than 15 Web Hosts including Oracle Wallet Certificates, Apache, and Tomcat Integrate, maintain and configuring Single Sign-On(SSO) to web application with Luminis Platform Installed, Upgraded and applied patches on Oracle RDBMS and on different modules of Banner System Well-versed in developing reporting applications using Cognos Business Intelligence components like Report Studio, Framework Manager, and Query Studio Created custom reports using PL/SQL to functional users Experienced on Automatic Scripting using shell scripts bash and perl Responsible for issuing Banner Security access for faculty, staff, and students Solve security access and profile related problems Handling and generating tickets via BMC Track-It tool.          Work History      Research Assistant    05/2012   Ôºç   07/2012    Company Name   Ôºç   City  ,   State            Office Assistant    05/2012   Ôºç   07/2012    Company Name   Ôºç   City  ,   State            Mathematics Tutor    10/2010   Ôºç   05/2012    Company Name   Ôºç   City  ,   State            Projects      Job Search Engine    Coordinated a group of five team members and improved the workflow and productivity of the team to deliver the product on time   Developed the backend code in PHP that will connect employers and job seekers in Lawton, OK area through web application     Designed smart skill matching algorithm that recommends employers with prospective employee and vice-versa, matching the requirement     Developed SQL Queries for connecting to Database Tables and use the data to access user information in addition to adding information to tables     Research Assistant     ¬†This project was funded by CU Faculty
Research Grant, joint work with Dr. Wayne Eby ¬† ¬† ¬†¬†  Assist professor in preparing and
analyzing data; perform comparative analyses from former experimental data ‚Äã   Mathematica
     was used to get the data ¬† ¬† ¬† ¬†    Banking system
project       ¬†Designed
     and implemented the project using C with the concept of OOP
 Used the ‚Äúunp.h‚Äù library, came up
     with the client program and server program which run on two different
     systems and communicate with one another via TCP socket
     Developed the interface on both
     sides and also showcasing the activities going on while the system is
     active    Accountable
     for testing and debugging in Linux environment
 Accomplished
     the project within time constraint         Education      2012    Cameron University   Ôºç   City  ,   State      Bachelor of Science    Computer Science and Mathematics    GPA : 3.7               Workshops :
Oracle Database 11g Administration (2013),

Banner
Database Administration (2013), Red Hat Enterprise Linux 7 System Administration (2015)



     "
DESIGNER,"           INDEPENDENT DESIGNER         Professional Summary    Independent and results driven Design Professional with an extensive background in the design process. Proficient in taking initiative, along with a desire to achieve client satisfaction, for a record of accomplished results.      Skills          Space Planning  Workplace Strategy  Project Coordination  FF&E Expertise  Problem Resolution  ADA & Building Codes  Written & Verbal Communication  Product Specification  AutoCAD  MS Office Suite  Salesforce  ADA, Specification  AutoCAD, Strategy  Budgets, Verbal Communication  Change management, Written  COUNCIL  Creativity  Customer satisfaction      Direction  Documentation  Innovation  Interior design  Team lead  Leadership  Materials  Meetings  MS Office Suite  Office  Organizational  Personnel  Presentations  Problem Resolution  Processes  Procurement  Programming  Project Coordination  Real Estate  Retail  Sales  Space Planning            Work History      INDEPENDENT DESIGNER  ,     04/2020   to   Current     Company Name    ‚Äì    City  ,   State        Create Site and Fixture Plans utilizing AutoCAD for Walgreens, Chipotle, and Aspen Dental for use by Real Estate Developers and Property Investors.  Perform on-site surveys to produce AutoCAD floor plan drawings of existing spaces for electronic documentation, in addition to providing space improvement solutions and options.         SPECIFICATIONS MANAGER  ,     01/2015   to   03/2020     Company Name    ‚Äì    City  ,   State        Traveled extensively throughout my territory creating and conducting product presentations/meetings for Architects, Designers, Builders, Furniture Manufacturers, Facility Managers, Retail and Commercial End Users.  Initiated new business and grew existing accounts by 40 percent while maintaining/nurturing relationships.  Identified and targeted high value projects in planning stages to drive specifications, resulting in exceeded sales goals.         WORKPLACE CONSULTANT  ,     01/2003   to   01/2015     Company Name    ‚Äì    City  ,   State        Worked as team lead in creating well-connected workplaces utilizing design processes from programming and design analysis to space planning and aesthetics, while adhering to applicable building and ADA codes.  Reduced Office Real Estate by introducing new ways of working by making use of change management skills.  Introduced to stake-holders organizational agility and flexibility resulting in improved communication, collaboration, creativity, innovation and employee satisfaction.  Developed Corporate wide standards for efficiency of space management and procurement.  Supervised furniture installation, materials and equipment for large commercial projects with budgets in excess of $1,000,000.  Coordinated projects ranging from 1000 sf up to 1,000,000 sf throughout Corporate Real Estate portfolio.  Provided leadership in planning, development and execution of large personnel relocations and reconfigurations, resulting in successful and timely completion, minimum disruption and successful customer satisfaction based on post-occupancy evaluations.         SENIOR INTERIOR DESIGNER  ,     01/1994   to   01/2003     Company Name    ‚Äì    City  ,   State        Utilized interior design process across conceptual, schematic, design development and construction document phases.  Created professional presentations to communicate design intent and direction.         Education      Bachelor of Arts  :   Interior Design      IOWA STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY   -   City  ,   State           NATIONAL COUNCIL FOR INTERIOR DESIGN QUALIFICATION
Certificate #009891              Work History      INDEPENDENT DESIGNER  ,   04/2020   to   Current     Company Name   ‚Äì   City  ,   State      Create Site and Fixture Plans utilizing AutoCAD for Walgreens, Chipotle, and Aspen Dental for use by Real Estate Developers and Property Investors.  Perform on-site surveys to produce AutoCAD floor plan drawings of existing spaces for electronic documentation, in addition to providing space improvement solutions and options.         SPECIFICATIONS MANAGER  ,   01/2015   to   03/2020     Company Name   ‚Äì   City  ,   State      Traveled extensively throughout my territory creating and conducting product presentations/meetings for Architects, Designers, Builders, Furniture Manufacturers, Facility Managers, Retail and Commercial End Users.  Initiated new business and grew existing accounts by 40 percent while maintaining/nurturing relationships.  Identified and targeted high value projects in planning stages to drive specifications, resulting in exceeded sales goals.         WORKPLACE CONSULTANT  ,   01/2003   to   01/2015     Company Name   ‚Äì   City  ,   State      Worked as team lead in creating well-connected workplaces utilizing design processes from programming and design analysis to space planning and aesthetics, while adhering to applicable building and ADA codes.  Reduced Office Real Estate by introducing new ways of working by making use of change management skills.  Introduced to stake-holders organizational agility and flexibility resulting in improved communication, collaboration, creativity, innovation and employee satisfaction.  Developed Corporate wide standards for efficiency of space management and procurement.  Supervised furniture installation, materials and equipment for large commercial projects with budgets in excess of $1,000,000.  Coordinated projects ranging from 1000 sf up to 1,000,000 sf throughout Corporate Real Estate portfolio.  Provided leadership in planning, development and execution of large personnel relocations and reconfigurations, resulting in successful and timely completion, minimum disruption and successful customer satisfaction based on post-occupancy evaluations.         SENIOR INTERIOR DESIGNER  ,   01/1994   to   01/2003     Company Name   ‚Äì   City  ,   State      Utilized interior design process across conceptual, schematic, design development and construction document phases.  Created professional presentations to communicate design intent and direction.         Skills     Space Planning  Workplace Strategy  Project Coordination  FF&E Expertise  Problem Resolution  ADA & Building Codes  WWritten & Verbal Communication  Product Specification  AutoCAD  MS Office Suite  Salesforce,  ADA, AutoCAD, budgets, change management, COUNCIL, creativity, customer satisfaction, direction, documentation, innovation, interior design, team lead, leadership, materials, meetings, MS Office Suite, Office, organizational, personnel, presentations, Problem Resolution, processes, procurement, programming, Project Coordination, Real Estate, Retail, sales, Space Planning, Specification, Strategy, Verbal Communication, Written       Additional Information      STATE OF ILLINOIS LICENSE
, Registered Interior Designer #161.000401
.     "
DESIGNER,"         GRAPHIC DESIGNER                 Experience      Graphic Designer    January 2014   to   January 2015     Company Name   Ôºç   City  ,   State      With a personal interest in design, Rowena served as one of the Club Officers from Fall 2014 to Spring 2015 as the Graphic Designer where she designs and creates event posters not only for the club itself but also other clubs on campus.          Human Resource Manager - Intern    January 2006       Company Name   Ôºç   City  ,   State            Sales Person    January 2002   to   January 2004     Company Name   Ôºç   City  ,   State            Education          2010    Holy Innocents' High School	Singapore      Singapore              Journalism  ,   2015    De Anza College   Ôºç   City  ,   State      Journalism        Additional Information      profile
Rowena is a dedicated aspiring fashion journalist hoping to transfer from De Anza College to Rutgers University in Fall 2016.        Skills    Graphic Designer, posters   "
DESIGNER,"           GRAPHIC DESIGNER             Summary     Multi-talented Graphic Designer consistently motivated for success and goal driven. Skilled in Photoshop, Illustrator, Animate, Indesign, HTML and CSS. I am adaptable and driven with a strong work ethic and ability to thrive in a team-based environment. I have experience with Adobe Creative Suite, particularly with Photoshop and Illustrator, and I have a vast knowledge of typography.       Skills          Adobe Photoshop  Adobe Premiere Pro  Adobe Lightroom  Adobe Illustrator  Adobe Indesign  Adobe Animate  HTML/CSS Coding  Written and Social Communication Skills      Microsoft Word/Excel  Adobe Dreamweaver  Visual design  Team building  Decision-making  Calm under pressure  Flexible creative approach  Excellent workflow management            Experience      Graphic Designer   |   02/2021   to   Current     Company Name    -    City  ,   State       Graphic Design Experience:    Worked with customers to present mockups and collect information for adjustments.  Developed engaging marketing and promotional advertisements to generate sales revenue and grow customer base.  Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs.  Fostered relationships with retail clients through effective communication, negotiation and collaboration.  Consulted with clients to define design requirements and manage product development projects.  Created corporate brands by designing cohesive looks between logos and letterheads.  Designed new, on-brand visual elements focusing on concept and messaging.  I have of 3 years of Photoshop experience with extensive knowledge of the basics: masking, layers, silos, camera raw adjustments, shortcuts, and understanding of light, transparencies and color density, shadowing, Resolution and image sizing, strategy for retouching, Manipulating selections, Selecting with Magnetic Lasso tool, cropping an image, applying a gradient layer, applying a layer style, adding borders, adding an adjustment layer, creating a panorama, correcting image distortion, extending depth of field, moving objects with content aware tool, working with masks and channels, manipulating an image with puppet warp, creating type on path, drawing with pen tool, importing smart objects, using smart filters, upscaling a low-resolution image, creating effects, animating text with frames, rendering videos, adding transitions, animating text with keyframe, processing files in Camera Raw, preparing files for printing, positioning 3D elements, designing with artboards.  I have the ability to learn and retain knowledge of a high volume of products and materials  Experience working with Google sheets  I have a an exceptional quality for detail and quality control  I am able to maintain production of a high volume of images under very tight deadlines  I have the ability to work independently and in a collaborative environment  I have knowledge of photo rendering  Submitted design ideas to plan projects with customers and managers.    Stay at Home Parent-  2019-2021   Balanced school, extracurricular activities and work along with healthy social connections and personal health.  Participated in student clubs, extracurricular activities and sports with teamwork and dedication to sportsmanship and collaboration.  Coordinated various events and activities to support operations of student organizations.  Developed and implemented study protocols to gather required data and support research objectives.    Phoenix Contact Machine Operator-  2016-2019   Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.  Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.  Selected proper cutting tools, calculating parameters to manufacture components and parts.  Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.  Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.  Identified and helped resolve nonconforming product issues to support accurate order fulfillment.  Maintained work environments safe and efficient at all times.    GES Automation Panel Builder-  2014-2016   Connected and set up control panels and alarm components.  Established automatic communication pathways between devices and control panels.  Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.  Assessed work for errors or compliance issues and made corrections and modifications.  Assembled machinery from component parts, following prescribed instructions to support correct configurations.  Retrieved correct materials from product inventory to perform various fabrication duties.  Improved operations by working with team members and customers to find workable solutions.  Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.    Secco Inc. Electric-  2009-2014   Identified causes of issues through implementation of troubleshooting techniques.  Inspected existing wiring to identify problems such as short circuits.  Demonstrated strong foundation of safety knowledge and implemented industry best practices.  Completed semi-skilled and skilled work under supervision of fully qualified supervisors.  Verified measurements and made accurate cuts to avoid wasting materials on job sites.  Built controllers and panels to complete system installations.  Followed all relevant electrical and building codes for each job.  Communicated effectively with public utility companies to develop expertise in collaboration, systems cabling, circuitry and projects.  Promoted workplace safety and reported any potential hazards quickly to.  Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function.  Maintained organization, cleanliness and safety in work areas.  Assisted with electrical installation tasks, including new wiring and breaker box installation.  Gathered required tools and equipment for each task to increase efficiency.  Set up equipment and configured settings for optimal performance.  Performed installation, maintenance and tests of electrical energy systems and components by safely using all equipment and tools.  Put in new new electrical components, fixtures and motors.  Utilized measuring and testing instruments such as ammeters, ohmmeters, voltmeters and testing lamps accurately, efficiently and safely to complete installations and repairs.  Measured and prepared supplies for electrical tasks.  Dug trenches and created holes to pull conduit and install supports.  Transported required supplies and employees from headquarters to job site using company vehicles.  Kept work areas clean, neat and organized for efficient operations.  Repaired and maintained over electrical systems continuously in multiple high-rise commercial and residential properties.  Adhered to company standards and OSHA regulations for work site safety.  Worked in team-based environment to accomplish projects.  Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs.  Resolved issues with existing systems and replaced malfunctioning parts.  Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.  Managed repairs and maintenance work on client systems and confirmed system adherence to coding requirements.  Reviewed blueprints and electrical schematics to perform tasks to specifications.  Listened to directives of senior electrical professionals to complete efficient tasks.  Kept work areas clean, neat and free of hazards.  Generated digital image files for use in digital and traditional printing.  Selected colors and themes while adding functionality to create new designs.  Produced projects for advertising and informational purposes.  Determined marketing and design vision with clients for all types of graphic design projects.         Veterans Service Representative   |   11/2008   to   05/2009     Company Name    -    City  ,   State       Assisted Veterans with educational Benefits Briefed Veterans on options pertaining to the.  Reviewed claim folders for completeness and conformity to guidelines prior to submission.  Interviewed veterans and dependents to determine eligibility for federal and state benefits.  Assisted veterans in preparing forms, documents and applications for benefits.         Military   |   09/2005   to   09/2008     Company Name    -    City  ,   State       Basic training graduate.  Trained in seamanship and fire fighting protection.  I acquired basic maintenance skills using power equipment.  I gained basic electrical and engineering knowledge.  I worked with the logistics in ordering and supplying our crew with equipment and parts.  Provided excellent service and attention to customers when face-to-face or through phone conversations.  Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.  Juggled multiple projects and tasks to ensure high quality and timely delivery.         Education and Training      Central Dauphin High School    -     City        H.S. Diploma       2005     I am currently a Graphic Design Student and attend the Penn Foster College Online school. I        Penn Foster College    -     City        Associate of Arts    Graphic Design  ,    05/2021      I am a highly motivated Graphic Designer.  Honor Roll (Semester 1 and 2, 2020)  Dean's List Honoree ( Semester 1 and 2 , 2020)  [3.6] GPA  Major in ( Graphic Design)  Completed coursework in Photoshop, Illustrator, Indesign, Multimedia, HTML/CSS Coding, Typography, Animate, Dreamweaver, Camera Raw.         Certifications      Certificate of Achievement, Penn Foster College - 2020        Additional Information     Proficient in 3D printing.       Experience     I have experience in using a 3D printer to print a variety of material. Self taught on how to troubleshoot and recognize issues.      "
DESIGNER,"         WEB DESIGNER         Professional Summary     Trained Quality Assurance Specialist with a demonstrated history of working in the pharmaceuticals industry. Skilled in Risk Assessment, Regulatory summary writings, Documentation, Quality Assurance, Quality System, and Data Analysis. Strong quality assurance professional with a Masters in Computer Science and Bachelors in Electronics.       Skills                    Work History      Web designer  ,      and Database designer: One Plus, Glasgow, UK.  Web designer: Nuclear disarmament, Glasgow.  UK.  Office assistant: Iona community.  Glasgow, UK.  Polling Clark in a Scottish parliament election (2004) Care Assistant in BUPA care home, Glasgow.  Specific skills: Langages: C & C# Data base: ORACLE, SQL Web Technologies:  ASP.NET, HTML5, CSS3, Dream weaver.         Currently Quality specialist  ,     07/2015   to   Current       City        Preparation of the Elemental impurity Risk reports for drug products and API Experienced in developing risk analysis model and conducting thorough risk assessment starting from the basic till final report Generating regulatory summary for all the approved elemental impurities reports (US and Canada) Collaborate globally and cross functionally (in CFTs) with in varying sites to complete complex project goals.  Sites: Ludwigshafen, Sligo, Cork, AP16, Puerto Rico, and Campoverde.(e.g.  gluten, elemental impurities, and API metal catalysts) Author, co-author and verify multiple risk control assessments pertaining to elemental impurities, gluten, and metal catalyst used in AbbVie drug products & API.  In-depth understanding of ICH Q3D, EMA, Pharm Eur, USP, and Gluten-FDA in relation to Abbvie drug products.  Assist compendial services with heavy metal deletion project in relation to Abbvie API's Proficient in MS Word, Excel, Adobe Acrobat, power point, Visio, and other commonly used software.         Web master  ,      IBTN research group, UIC- February 2014 to till date Duties: Developed the official website of ""IBTN research group "".  Weekly Updation of the site with all the details of major events.  Uploaded files and photographs of research works.  The website has an user friendly interface which even helps everybody to have a clear idea about IBTN.         Assistant Technical Officer (ATO)  ,     01/2004   to   01/2005     Company Name          South Glasgow, NHS Trust, UK.  Duties: Data monitoring and analysis, recording and updating data base of sterilisation equipments, working as a group, work management Responsible for correct assembly , checking, packing and marking of all items prior to sterilisation The operation of a range of decontamination equipment and performance of routine user tests.  Inputting records and data required for the operation of the sterile services quality system.  Maintaining all the records, archives and IT system needed for the quality standard and traceability of the instrumentation.         Skills    ASP.NET, Adobe Acrobat, Dream Weaver, API, ASP, basic, C, C language, C++, Clinical Research, Controller, CSS3, Client, Data Management, Data Base, Database, Database management, Digital Video, Editor, Embedded C, Embedded System, computer graphics, HTML, HTML5, Logic, Access 2000, C#, Excel, Exchange, Office, power point, MS Word, works, NHS Trust, Oracle 9, ORACLE, ORACLE8.0, PLSQL, Page, PLC, programming, quality, recording, research, risk analysis, risk assessment, scheduling, Simulation, SQL, System Design, Visio, Visual basics, Visual Basic 6.0, Visual Basic6.0, Web designer, website, Web designing, Author      Education      Masters  :   Computer Application  ,      Computer Application       MCA  :         CMR Institute of Management studies, University of Banglore, INDIA.
P.G   -         Title :Green House Controller, Platform: Embedded C - CX15, Client: NeSt Cyber Campus, Trivandrum, Kerala, India . Including 6 months training. Mini projects: Data Base Management Systems: Airline Reservation- Visual Basic6.0 and SQL. Information System Design and Implementation : Employment Exchange -Visual Basic 6.0 and ORACLE8.0 Simulation and Modelling : Chemical Reactor developed by C. Interactive computer graphics: Galixean Game using C++ language. System programming : Editor developed in C including all basic requirements of an editor. Computer Architecture and Parallel Processing : Page Replacement Algorithms developed in language C.        C P U scheduling graph developed in C language.  :               Bachelor  :   Electronics (BSc)  ,   1999    Electronics (BSc)       Digital Video graphy Other courses Data Management for Clinical Research , Vanderbilt University. Oracle 9i SQL/PLSQL training with Oracle Certified Associate, at Caledonian University, Glasgow Embedded System with CX15 (Keil Compiler) (6-months training from Nest Cybercampus   :         Mahatma Ghandhi University   -   City  ,   State    Design of a PLC (Program Logic Controller) based on control system
for automatic connector assembling machine .       Database management - Visual basics, Oracle, SQL, Access 2000 ( Pentasoft, India)
Web designing- ASP, HTML, Dream Weaver (Pentasoft, India)
ECDL Certification and SQA qualification- Flexicentre Glasgow  :            "
DESIGNER,"         FLORAL DESIGNER       Summary    Floral Designer with more than six years experience in artistically arranging real flowers, leaves, and other decorations; making bouquets, wreaths, wedding decorations, and other kinds of floral designs.      Experience      Floral Designer   08/2017       Company Name   City  ,   State             Floral Designer Freelancer   06/2017       Company Name   City  ,   State             Floral Designer Freelancer   11/2016       Company Name   City  ,   State       Created exciting wedding arrangements, bridal bouquets and centerpieces.          Floral designer   08/2015   to   06/2016     Company Name   City  ,   State       Decorated luxurious rooms for VIP guests (such as Presidents, Princess of Thailand, Arab Sheikhs).¬†  Ordered and purchased flowers from growers and wholesalers.  Designed lobby flower arrangements.  Decorated private hotel rooms and private dinners.  Designed, arranged, and wrapped varieties of spiral bouquets for guests.          Floral Designer   09/2013   to   07/2015     Company Name   City  ,   State            Created exciting wedding and anniversary arrangements, bridal bouqets and centerpieces.          Floral Designer   08/2011   to   06/2013     Company Name   City  ,   State          Designed holiday, wedding, and graduation event displays using fresh flower arrangements.  Decorated hotel halls and private rooms.  Stocked, cut, and watered plants and flowers.  Itemized and totaled purchases for individual and corporate customers.  Ordered and purchased flowers from growers and wholesalers.  Ensured health and cleanliness of flowers and foliage before storage.  Answered telephones, took orders, wrapped arrangements.  Advised customers on how to look after the flowers or plants they buy.          Highlights














Understanding art, style, and use of color¬†  Makeing up bouquets and arrangements based on own ideas, design books and customers' requirements  Wrapping arrangements and gifts¬†        Creating exciting pieces within a budget or with limited resources¬†  Experienced
in a wide variety of live flowers  Organized to keep on top of multiple orders and complicated projects               Education           2003       Republican Art College   City  ,     Uzbekistan             Skills    Painting, swimming, cooking,¬†photographing, playing piano   "
DESIGNER,"         VR DESIGNER       Summary    A Game Designer with exceptional modeling and prioritization skills looking for a career in an organization that would enhance and further skillset.        Experience     01/2017       VR Designer    Company Name   Ôºç   City  ,   State      Help facilitate the process of Game Development using Unity 5 and virtual reality.  T.A.  for Boeing Game Development course at Chronos Global Academy.  3D Modeler, Texture, Lighting and Sound special for Unity 5 and Unreal Engine 4.  Sales and Marktering of VR titles on Steam and Vive-port
Construction, John Ewing.         01/2016       Game Tester    Company Name   Ôºç   City  ,   State      Provided expertise in testing games.  Reported results and made sure the quality was production ready.  Worked with teams in game functionality using multi language applications.         01/2015         City  ,   State            Education and Training     2014     Advanced Modeling, Advanced Animation, Level and World Building.
  Having a passion for weed and its comsumers and excellents in people skills
  Able to distinguish Cannabis strains, such as Sativa vs. Indica vs. Hybrid  :   Fine Art and Game Design Animation/FX Artist    Sanford Brown   Ôºç   City  ,   State      Fine Art and Game Design Animation/FX Artist        Skills    3D, Photoshop, Animation, game design, Lighting, Maya, Modeling, Painter, people skills, quality, reality, Rendering, Sales, Sound, Sound Design     "
DESIGNER,"         MECHANICAL DESIGNER       Professional Profile     ‚Äã Design Engineer with a proven track record of success. Offer excellence in analytical decision making and product innovation to drive business growth and collaboration.¬† An articulate presenter with the ability to communicate technical information in a clear and concise manner.  ‚Äã   Enthusiastic and driven design engineer with diverse experience across project life cycle, including research and development, manufacturing, and project leadership.¬† A strong conceptual thinker with the ability to align teams to achieve strategic business objectives.  ‚Äã   Technically-savvy design engineer experienced in the research, development, design and manufacturing of  various product types . Qualifications including certifications in  Machine Operation & Programming (CNC Laser/Punch) , expertise in Autodesk Inventor, Autocad and a working knowledge of Solidworks  and comprehensive knowledge of Lean Manufacturing principles.         Graduate with an¬† Associates Of Applied Science Degree in Computer Aided Drafting & Design¬† seeking a challenging opportunity in process design, development, and support. Self-motivated and committed to improving environmental, health and safety conditions while driving productivity and efficiency.          Qualifications          Rapid prototyping  3D modeling (Autodesk Inventor/Solidworks)  Microsoft office proficient¬†      Team player  Self-motivated  Communication skills  Creative thinking            Experience      Mechanical Designer   10/2011   to   01/2017     Company Name   City  ,   State       Design Ammonia Processing Control Units using Autodesk Inventor.  Create working drawings for the shop floor.  Check and update/advise changes to the P&ID as needed.  Consult project managers on design changes.¬†  Solve problems on shop floor.   5+ experience in CAD modeling.       Assisted with design of engineering projects, including products, parts and components.       Read and interpreted blueprints and created engineering drawings and sketches.       Sketched outline designs and used CAD programs to create detailed design and specifications.       Consulted with development engineers on new products technologies.       Researched suppliers of raw materials and finished goods and collaborated with purchasing department to obtain samples for process validation and functionality.       Attended cross-functional product meetings to discuss parts sourcing, lead times and production schedules.       Managed continuous improvement projects in alignment with category strategies.            AutoCAD Drafter and Lathe Operator   06/2010   to   10/2010     Company Name   City  ,   State       Reverse engineered parts to create fabrication drawings.  Kept drawings current and up to date.  Manufactured parts on companies lathe.¬†  Polish parts to insure they are free from Blemishes.  Clean Parts to insure they are free of dirt and particles to be Vacuum Packed for shipping.   Read and interpreted blueprints and created engineering drawings and sketches.     Sketched outline designs and used CAD programs to create detailed design and specifications.            NC Programmer/Administrative Assistant   07/2000   to   04/2010     Company Name   City  ,   State       Programmed parts using CNC software.  Opened work orders for shop floor.  Printed drawings for associated work orders.  Performed price quotes for outside work  Ran CNC machines when needed.          Laser Operator   07/1998   to   07/2000     Company Name   City  ,   State       Ran all CNC programs on Trumpf Trumatic L260 Punch/Laser and L4030 laser .  Maintenance upkeep on the machines in execellent working condition.          Shear Operator   03/1998   to   07/1998     Company Name   City  ,   State       Cut sheet metal blanks to size according to job requirements.          Polisher   05/1997   to   03/1998     Company Name   City  ,   State       Deburred all parts of sharp edges.          Parts Sales/Commercial Sales Account  Manager   02/1987   to   02/1997     Company Name   City  ,   State       Opened and closed the store for business.  Maintained the store safe.  Kept stores parts inventory up to date and accurate.  Stores commercial sales manager.          Education      Associates of Applied Science  :   Computer Drafting and Design   September 2011       ITT Technical Institute   City  ,   State       Computer Drafting and Design 3.88        Certificates  :   Trumpf Operator Course   February 25, 2000       Trumpf Inc   City  ,   State       Trumpf Laser Operator Course, June 18, 1999. Rotolas Training Course February 25, 2000        Aviation Maintenance in Airframe and Power Plant where I  :   Power Plant    Delgado Community College   City  ,   State       2.83 3.17 Power Plant        Certificates  :   SolidWorks       City  ,   State        Advanced Custom Training Certification (MLC CAD SYSTEMS)¬†  ‚Äã         Certificate  :   Productivity Enhancement       City  ,   State       Lotus Notes Productivity Enhancement        Copies of Certificates available upon request                  Skills    Autodesk (AutoCAD Mechanical, Inventor, Etc.), Client/Server, Closing, Communication Skills, CNC, customer support, Drafting, Engineer, Instruction, Inventory, Laser, Lathe, Linux, Lotus Notes, Mapics, Materials, Mechanical, Microsoft Office, Windows Operating Systems, PDM, Personnel, Polish, Processes, Programming, Project Management, Red Hat, Revit, Sales, Shipping, ¬†SolidWorks, Technical Management, User Training,¬†   "
DESIGNER,"         FLORAL DESIGNER       Summary    I am a retail floral designer who is energetic, outgoing and detail-oriented. I can handle multiple responsibilities simultaneously while providing exceptional customer service. I have been in floral sales for 13 years and in other avenues of retail sales for over 20 years. I am a driven and results-focused professional seeking a position in a company in which I can share my talents.          Experience         10/2014   to   01/2015     Company Name   City  ,   State       Plan arrangement according to client's requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design pattern.  Cheerfully assisted staff to have a productive and festive holiday season.  Resolve customer complaints regarding sales and service.  Greet customers and ascertain what each customer wants or needs.  Attended sales seminar to learn techniques for increasing sales for each order.Suggestive selling.          Floral Designer   01/2006   to   09/2014     Company Name   City  ,   State       Open store in morning.  Filing sales receipts, taking phone orders, collecting orders from Teleflora Dove system.  Confer with clients and giving quality customer service regarding price and type of floral arrangement or gourmet fruit basket desired and the date, time, and place of delivery.  Trim material and arrange bouquets, wreaths, terrariums, and other items using trimmers, shapers, wire, pins, floral tape, foam, and other materials.  Perform office and retail service duties such as keeping financial records, serving customers, answering telephones, selling giftware items and receiving payment.  Inform customers about the care, maintenance, and handling of various flowers and foliage, indoor plants, and other items.  Decorate or supervise the decoration of buildings, halls, churches, or other facilities for parties, weddings and other occasions.  Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.  Attend floral symposiums to learn the latest floral trends for weddings and everyday design.  Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.          Floral Designer   07/2002   to   11/2005     Company Name   City  ,   State       Worked in a dedicated team of six floral designers being able to multi task between selling, designing and answering the phone.  Created floral designs for hospital functions and organized delivery for on time arrival for the event.  Monitor customer preferences to determine focus of sales efforts.  Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.  Motivated staff to be positive and to give exceptional customer service in a hospital environment.  Take inventory or examine merchandise to identify items to be reordered or replenished.  Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.          Education      Associates Degree  :   Retail   May 1979       CAPE COD COMMUNITY COLLEGE   City  ,   State       Retail        CC Community College / Travel and Tourism Certificate 1999 Cass Floral School / Floral Design Certificate 2000                  Skills    advertising, cash register, Resolve customer complaints, client, clients, customer service, delivery, designing, Filing, financial, focus, inventory, materials, office, 2000, quality, receiving, retail, selling, sales, tables, telephones, phone, type   "
DESIGNER,"         SOLUTION DESIGNER       Career Overview     Solutions-oriented  Consultant  possessing a unique combination of skills, including Pre-Sales, Business Analysis, Project Management and applications development experience in multiple top-tier ERP Systems.        Qualifications          Technical Project Management   ITIL Intermediate Certifications    Systems Implementation        Large-scale systems            Client Facing  Pre-Sales   Solution Selling    Business Process I mprovement              Accomplishments      Proven track record building,
managing and leading multi-disciplinary teams across various domains and skill
levels

  Created a comprehensive business development
strategy and change management program for a global ERP implementation

  Project Manager, with over 4000 hours of experience, on various
Information Management and Communication projects

  Exceeded sales quota by 5% in assigned
territories by providing Pre-Sales support to internal and external customers

  Led the successful full life-cycle of
multiple ERP implementations as Lead Functional consultant

  Cultivated cross-functional communications
through the creation of strategic relationships

        Work Experience      Solution Designer   02/2014   to   02/2016     Company Name   City  ,   State

Designed and
delivered management value added consulting and strategic technology
infrastructure solutions for the Air
Transit Industry market space

  Technical
Project Manager for the implementation of over 300 CUSS (Common Use Self
Service) Kiosks and supporting IT infrastructure for a major discount airline
at twenty-two airports valued at over $5M

Technical
Project Manager for the development of new technologies and platforms, such as
PaaS and SaaS, to help solve technical challenges or limitations in clients'
infrastructure

Developed workload based staffing standards
to determine proper manning levels for proposed solutions

  Created Professional Continuum for 500
employees assigned to the SITA Service Group (SGS)

  Managed multiple application development
projects using Agile development methodology  Developed
strategic relationships with 3rd party providers

    Fixed bugs as they were encountered.        Worked with product designers and product managers to design user interactions in applications.   Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.   Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.   Established requirements for new systems and modifications.   Analyzed network packet information and computer OS system data to identify and characterize anomalies on networks.   Gathered and analyzed performance metric data.   Gathered and analyzed performance metric data.   Analyzed and created new configuration for packaged software to meet business and system requirements.   Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops.   Performed second-level support for all workstation and server class systems.   Served as the technical lead for server infrastructure including development, QA, staging and production systems.   Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.   Served as operating system expert, providing technical support for entire organization.   Prepared technical architecture proposals for enhancements and integration of existing third party software systems.  Tested features across various browsers.  ‚Äã‚Äã         Pre-Sales Consultant   10/2012   to   10/2013     Company Name   City  ,   State

Worked directly with C-level
managers to gather and understand business strategy and requirements

  Defined
project scope and deliverables to support project goals in collaboration with
all stakeholders

  Analyzed and documented requirements for enhancements
to business processes

Defined detailed business requirements and
functional specifications using Agile methods

Partnered with
implementation teams to ensure proper translation of business requirements into
software changes

  Provided pre-sales support for accounts
ranging from $200K to $5M

Provided training to implementation teams,
including the development of on-boarding material

          Information Technology Specialist   05/2009   to   06/2012     Company Name   City  ,   State       Technical Support Chief Functional Consultant on the US Army's Government Fund Enterprise Business System (GFEBS) ERP implementation duties included analyzing business requirements, carrying out fit-gap analysis, process design, and integration testing   Project Manager for the US Army's Integrated Personnel and Pay System-Army (IPPS-A) ERP implementation Identifying resources that included recruiting, on-boarding, training and developing required to support varied levels of program operations Worked directly with Stakeholders, SMEs and other key users to identify problem scope and escalate IT service outages Created statistical reports and performed Root Cause Analysis (RCA) in areas of responsibility   Performed end-to-end incident management with responsibility for time-critical User Service/ Infrastructure restoration, technical troubleshooting within complex IT systems environment.  Provided technical support for Information Management infrastructure throughout Afghanistan Managed multiple application development projects using Agile development methodology Provided technical support for Information Management infrastructure throughout Afghanistan   Provided technical guidance and direction to support suppliers and equipment providers on all information systems equipment for US Army, NATO and Coalition communication networks   Collaborated in design and delivery of infrastructure required to support new IT solutions   Responsible for the management of solution requirements and overall technical baseline control across the service lifecycle.          Pre-Sales Management Consultant				Inside Sales Representative   12/2005   to   09/2012     Company Name   City  ,   State       Team Lead focused on implementing ERP software and creating common global designs with localizations for legal and regulatory requirements   Prepared and presented technical proposals for clients.      Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.        Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.       Developed, reviewed and ensured the appropriateness of value added solutions that focus on IT Service Management, Business Transformation and Governance based on ITIL best practices   Managed and facilitated client workshops to gather ""as-is"" and ""to-be"" business requirements, performed gap analysis, Integration/User testing and configuration   Provided pre and post-sales support, configuration, and training in the SAP Practice Facilitated discovery sessions and customer focus groups for ERP sales opportunities   Communicated technical design requirements to implementation teams using various SDLC methodologies (i.e. Agile, Waterfall, Spiral) to support the needs of clients' deployment strategies.          Chief Warrant Officer Two Information Services Technician   12/1992   to   08/2014     Company Name   City  ,   State       Performed system integration and administration on both tactical and strategic networks, including routers, switches, and various satellite and microwave communication.  Managed Network Operations Center (NOC) and provided multi-level support to end users.  Working with customers, internal IT and infrastructure teams, third party data providers etc.  throughout the service restoration process.   Provided base level IT support to company personnel.            Education and Training      ITIL Foundation v3, ITIL Intermediate Certificate in Service Design, ITIL Intermediate Certificate in Service Operations, ITIL Intermediate Certificate in Service Transition, ITIL Service Capability: Service Offerings and Agreements, CompTIA Security +                  Master of Arts  :   Organizational Leadership    Columbia Universtiy   City  ,   State         Advanced coursework in  Organizational Management                  Bachelor of Science  :   Industrial Technology & Education    Montclair State University   City  ,   State         Coursework in Information Management and Business Administation       Minor in  Education             Skills    Agile, application development, Army, business strategy, C, Consultant, consulting, cost analysis, client, clients, delivery, direction, ERP, focus, Functional, Government, information systems, ITIL, Team Lead, legal, market, microwave, Enterprise, Network, networks, Personnel, process design, processes, recruiting, routers, sales, sales support, SAP, SDLC, staffing, strategic, switches, system integration, technical support, troubleshooting, workshops   "
DESIGNER,"         GRAPHIC DESIGNER       Summary      I am a hardworking and multi-talented individual who loves to design, play sports, and learn. I am always up for a challenge and look forward to always striving to become better.         Highlights          Microsoft Office Suite  Adobe Photoshop/¬† InDesign/ ¬†  Illustrator   MAC/Windows OS  CorelDraw Software  Photobench Software      Photography [Nikon, Canon]¬†  Creative and artistic  Self-motivated professional   Quick learner     Time management               Experience     10/2015   to   01/2016     Graphic Designer    Company Name   -   City  ,   State      Photographed new cellphone cases using Photobench Software and a Canon camera.   Edited the photos using Photoshop and applied over one thousand designs photoshopped onto the cellphone cases.   Create various images for the website as well as web banners.  Fulfill cellphone case orders on CorelDraw, applying the right design for each order.         10/2015       Bartender    Company Name   -   City  ,   State      Tended the bar at the tournament for private companies who rented out cabana spaces,¬† made sure all the guests enjoyed their time as well as provided non¬†  alcoholic and alcoholic beverages.   Ensured the bar table was clean at all times,¬† as well as kept the bar stocked with all available beverage options.          08/2014   to   04/2016     Athlete - Retail Associate    Company Name   -   City  ,   State      Deliver a premium consumer experience by demonstrating the expertise of Nike products and services to give consumers what they need to connect, train, and compete with the knowledge to achieve their goals.¬†  Unloaded deliveries and processed incoming products to be directed immediately to the sales floor.         09/2013   to   01/2014     Restaurant Hostess    Company Name   -   City  ,   State      Greet incoming and exiting guests with Forbes Five Star customer service guidelines and take down information for the parties.   Answered incoming phone calls on a multiline telephone, answered questions and directed their calls accordingly, as well as taking down reservations for guests.      Monitored the open tables and seated guest accordingly, helped servers when needed by passing out menus to all guests, transferred guests from the bar to a table and served them their beverages.          07/2013   to   07/2015     Design Guide    Company Name   -   City  ,   State      Guided interested buyers through the showroom floor.  Answered questions about furniture items, prices, and the company.   Took tentative orders on items interested in on an iPad.  Worked with individual designers as well as retail companies, partnering them with their appropriate sales agent over that specific territory.         03/2013   to   09/2013     Lifeguard    Company Name   -   City  ,   State      Provided professional and courteous service to each guest.  Daily responsibilities included maintaining¬† a safe and pristine pool deck environment,¬†  set up of the pool deck before the pool¬†  opens to guests and c  ompleting a breakdown of the pool each day asthe pool closes.          05/2012   to   10/2012     Lifeguard & Water Safety Instructor    Company Name   -   City  ,   State      Maintained a safe and healthy learning/recreational environment during all Aquatics Programs.  Provided constant surveillance of patrons in the facility to ensure a safe environment.  Completed opening and closing duties as well as mid-day shifts.  Instructing patrons on water familiarization, water safety, and beginner, intermediate and advanced swimming levels.         06/2010   to   08/2011     Pool Manager    Company Name   -   City  ,   State      Maintain fellow staff members and assure that they were on task.  Create staff schedule, lesson assignments, and conduct in-service trainings.  Have ample knowledge in First Aid, CPR, and Lifeguarding/Water Safety Instructor skills.  Ensure patron safety as well as the safety of all my staff members.  Cash handling and Registration operations         11/2007   to   08/2011     Lifeguard & Water Safety Instructor    Company Name   -   City  ,   State      Maintained a safe and healthy learning/recreational environment during all aquatics Programs.  Provided constant surveillance of patrons in the facility to ensure a safe environment.  Instructing patrons on water familiarization, water safety, and beginner, intermediate and advanced swimming levels.  Responsible for safeguarding the lives of the swimmers in the water.         06/2007   to   06/2007     Chevrolet Model/Representative    Company Name   -   City  ,   State      Representative who would tend to customers needs and questions.  Interest them in taking surveys on computers to obtain free¬† merchandise by Chevrolet.           Education and Training     2015     Bachelor of Arts  :   Graphic Design    University of Nevada Las Vegas   -   City  ,   State  ,   USA      Dean's List Honor for Fine Arts  Recipient of UNLV's Alliance of Professionals of African Heritage Award  Recipient of UNLV's GraduAsian for Asian & Pacific Islanders Award         2015       Bartending    National Bartenders School   -   City  ,   State  ,   USA     Completed the Course Study and passed the required test in:   Mixology,¬† Product Knowledge,¬†  Wines   Customer Service,¬† Comping and Gaming Jackpot Payouts          2014     Online Intern  :   Graphic Design     YHM Magazine   -   City  ,   State  ,   USA      Create advertising flyers for Open Casting Calls  Create business card design for the company         2009       High Honors Diploma    Las Vegas High School   -   City  ,   State  ,   USA      4.6 GPA  High Honors Graduate  Scholar Athlete Award  Presidents Award of Educational Excellence   ?         Volunteer      Convoy of Hope     Las Vegas, NV 2014, 2015   Convoy of Hope¬†is a faith-based, nonprofit organization with a driving passion to feed the world through children's feeding initiatives, community outreaches and disaster response.     "
DESIGNER,"         INTERIOR DESIGNER           Summary    A results oriented designer with the objective to evolve creatively in the field of interior design. Experienced,
organized and adept at developing creative solutions.          Experience      Interior Designer    January 2011   to   Current             Interior Designer/ Outside Sales Representative    March 2006   to   January 2011     Company Name   Ôºç   City  ,   State      Established new accounts and business relationships with construction companies and local builders.  Assisted builders and their clients with specification of all interior finishes within budget.  Provided design sketches and spec sheets to clients and contractors.  Placed orders accordingly and scheduled deliveries.  Interfaced with contractor and installers to ensure proper procurement.  Attended company sales meetings to establish new goals and sales quotas.          Interior Designer    May 2005   to   August 2009     Company Name   Ôºç   City  ,   State      Consulted with clients to determine architectural and design preference.  Assisted in selection of all interior and exterior finishes.  Developed design drawings and spec sheets accordingly.  Interfaced with builder and all sub-contractors on site to ensure proper procurement and installation.  Oversight of all product and materials orders and deliveries.  Maintained communication with clients and contractor throughout the building process to facilitate any special requests or change orders.          Designers i / Owner       City  ,   State      Consult with clients and/or contractors to determine scope of work, design style preferences and budgets.  Specify products and materials accordingly.  Originate and develop design concepts and presentations for clients including design drawings, renderings and furniture designs if custom curation is called for.  Provide detailed spec sheets, design drawings and pricing to contractor.  Facilitate orders and deliveries of materials utilizing spreadsheets and point of sale system.  Maintain communicative relationships with all participating parties including clients, contractors, product representatives, and installers.  Oversight and management of several projects simultaneously from concept to completion.          Education      Associate of Arts   :   Interior Design  ,   2008    Southwest University of Visual Arts   Ôºç   City  ,   State      Interior Design        Associate of Arts   :   Art History  ,   2005    Art History New Mexico State Universtiy - Las Cruces, NM        Skills    budgets, budget, concept, clients, materials, meetings, presentations, pricing, procurement, sales, specification, spreadsheets   "
DESIGNER,"         INTERIOR DESIGNER       OBJECTIVE     To obtain a position with a reputed organization, where I can utilize my skills to contribute the         organization's success, a position where my education, experience and motivation allow me to make a valuable   contribution.      Highlights          Proficient in AutoCAD  Adobe InDesign  Adobe Photoshop  Concept development  Drafting  Photography  Space planning  Product specifications  Interior architectural detailing  Color and material application  Proficient with furniture systems              Experience     01/2015   to   01/2016     Interior Designer    Company Name          Create comprehensive drawings perfectly referring to available notes, sketches, and tender drawings received from contractors.  Prepare detailed technical content.  Create drawings using AutoCAD for fabrication and production.  Apply modifications on Shop Drawings as per received revisions from consultants.  Prepare a full Submittal of Shop Drawings.         10/2013   to   06/2014     Company Name          Shop drawings and Preparation of architectural shop drawings and details.  Assist PM to verify quantities of works and materials.  Make frequent and efficient site visits to check on quality of works.  Ensure implementation of designs and plans on site.         01/2013   to   01/2016     Interior Designer      Assign meeting with clients.  Planning and decorating interior spaces as per client's requests and needs.  Draw up sketches or designs in order to help clients visualize how their space will look.  Recommend finishes and treatments for all areas of the space.  Make frequent and efficient site visits to check on work.  Ensure implementation of designs and plans on site.         07/2011   to   01/2016     Fashion Designer      Design clothing and accessories, creating original garments or design garments that follow well established fashion trends.  Develop the line of color and kinds of materials.  Visiting textile showrooms to keep up-to-date on the latest fabrics.  Work with the stitching staff to ensure design protocols are being followed.          Education     2014     Bachelor of Arts  :   Interior Design    Lebanese International University   Ôºç   City     Lebanon            2011     Baccalaureate  :   Life Sciences    Nazih Bizri High School   Ôºç   City    Lebanon    Life Sciences        Languages    Fluent in English and Arabic.      CHARACTERISTICS       Strong team player with excellent communication skills  Able to meet deadlines  Attentive to details, accurate and systematic  Ability to analyze the critical issues.     "
DESIGNER,"         GRAPHIC DESIGNER       Summary     Driven Graphic Artist adept at managing heavy workloads while focusing on designing creative, visually-appealing graphics. Focused, extremely organized, and comfortable working in fast-paced, deadline-driven environments. Expert in preflighting and optimizing artwork for high-quality print-ready files. Skilled in a variety of designs, logos and marketing packages, while always keeping up with the latest design trends and the latest technology. Accustomed to surpassing expectations in deadline-driven environments and always open to criticism with an attitude that every idea will lead to greater, bigger ideas.       Technical Skills and Qualifications     Adobe Creative Suite, Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Adobe Acrobat, QuarkXpress, Dreamweaver, HTML Coding, CSS, Microsoft Office Suite, Promotional Materials, Extensive Direct-Mail Experience       Relevant Skills         Self-Motivated, Sense-of-Humor, Conceptual Thinker, Attention-to-Detail, Strong Design Sense, Resourceful Researcher, Advanced Typography Knowledge    Leadership Skills, Friendly Attitude, Professional Behavior, Expert Juggling Skills, Creative and Artistic, Resourceful Researcher, Quick Learner, Time Management           Experience     07/2012   to   10/2015     Graphic Designer    Company Name   -   City  ,   State     Prepared layouts and drawings in compliance with established templates and design standards. Designed unique print materials, including advertisements, brochures and logo designs.  Designed web pages, graphic elements and infographics for email newsletters.           05/2009   to   02/2015     Graphic Designer    Company Name   -   City  ,   State     Designed unique print materials, including advertisements, brochures and logo designs. Prepared layouts and drawings in compliance with established templates and design standards. Contributed ideas during strategic and conceptual brainstorming sessions. Recommended techniques, methods and media best suited to produce desired visual effects. Prioritized graphic workload and effectively coordinated multiple projects.        01/2006   to   05/2009     Art Director    Company Name   -   City  ,   State     Created visuals that appeal to leaders in the big data and high-tech world. Created the look and feel of the organization's online presence in social media forums. Developed templates for e-newsletters, presentations and reports. Designed unique print materials, including advertisements, brochures and logo designs. Designed artistic signage for special corporate events. Created all communications collateral, including web pages, brochures and fliers. Developed, designed and produced corporate newsletters and other promotional direct mail items as directed by marketing. Created graphic materials for the company website.        02/2005   to   12/2006     Art Director    Company Name   -   City  ,   State     Determined styles, size and arrangement of illustrations and graphics. Planned and produced marketing materials, including catalogs, handbooks and charts. Prioritized graphic workload and effectively coordinated multiple projects. Developed creative graphics that simplified complex messages. Prepared layouts and drawings in compliance with established templates and design standards. Contributed ideas during strategic and conceptual brainstorming sessions.        12/2003   to   02/2005     Art Director    Company Name   -   City  ,   State     Contributed ideas during strategic and conceptual brainstorming sessions. Designed unique print materials, including advertisements, brochures and logo designs. Collaborated with a team of designers to offer improvements and direction on others' projects. Adhered to all corporate brand guidelines when preparing graphic materials. Prioritized graphic workload and effectively coordinated multiple projects. Consistently adhered to all internal delivery schedules.        12/2002   to   12/2003     Art Director    Company Name   -   City  ,   State     Designed unique print materials, including advertisements, brochures and logo designs. Collaborated with a team of designers to offer improvements and direction on others' projects. Contributed ideas during strategic and conceptual brainstorming sessions. Recommended techniques, methods and media best suited to produce desired visual effects. Prioritized graphic workload and effectively coordinated multiple projects. Determined styles, size and arrangement of illustrations and graphics.        02/2001   to   12/2002     Production Artist    Company Name   -   City  ,   State     Prepared layouts and drawings in compliance with established templates and design standards. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Prioritized graphic workload and effectively coordinated multiple projects.        01/2000   to   02/2001     Production Artist    Company Name   -   City  ,   State     Prepared layouts and drawings in compliance with established templates and design standards. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Prioritized graphic workload and effectively coordinated multiple projects.        07/1999   to   01/2000     Graphic Designer    Company Name   -   City  ,   State     Prepared layouts and drawings in compliance with established templates and design standards. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Prioritized graphic workload and effectively coordinated multiple projects. Developed templates for e-newsletters, presentations and reports. Coordinated with the content production and delivery managers to launch carrier-approved content worldwide.        04/1999   to   07/1999     Creative Internship    Company Name   -   City  ,   State     Contributed ideas during strategic and conceptual brainstorming sessions and learned how an award-winning agency operated.         Education     2001     Bachelor of Science  :   Journalism - Marketing    Texas A&M University   -   City  ,   State  ,   United States     Computer and art design courses, visual communication courses, and studio art courses.      "
DESIGNER,"         CAD DESIGNER       Summary     Personable CAD Designer/Drafter who communicates openly and effectively with all involved, from construction site workers to company CEOs. Successfully sees projects through from initial planning stages to completion.Highly skilled with broad expertise. Successful at anticipating future issues and implementing creative solutions.        Highlights          Land development planning  Erosion and sedimentation control  Technical plan execution  Civil 3D  AutoCAD specialist  Water piping design  Complex problem solver  Advanced critical thinking  Strong decision maker      Map creation software  Topographic studies  Surveying  Local municipality projects  Land use approval process  Construction surveying  Permit applications  Inland Empire regional knowledge  Highly accurate  Independent worker            Experience      CAD DESIGNER   01/2002   to   01/2003     Company Name   City  ,   State      Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.Surveyed project sites to establish reference points to guide construction.Monitor construction site progress and managed issues that arose.         CAD DESIGNER   01/2003   to   01/2004     Company Name   City  ,   State      Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.         SURVEY TECH   01/2004   to   01/2007     Company Name   City  ,   State       Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.Surveyed project sites to establish reference points to guide construction.Monitor construction site progress and managed issues that arose.         CAD DESIGNER   01/2007   to   02/2008     Company Name   City  ,   State      Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Advised the project manager regarding construction material costs and quantity calculations.Implemented complex design software and drawing tools to plan and design transportation and hydraulic systems.         CAD DRAFTER   05/2008   to   06/2008     Company Name   City  ,   State      Drafted detailed drawings of structures, specifying dimensions and materials needed.Reported on status of design process and cost analysis to project manager.Collaborated with builders to see that construction was in line with drawings and designs.         MARKETING REP   07/2008   to   02/2009     Company Name   City  ,   State      Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called warm leads each week to expand client base.Promoted agency products to customers in person, on the telephone and in writing.Prepared necessary paperwork to process insurance sales and renewals.         MARKETING REP   02/2009   to   04/2009     Company Name   City  ,   State      Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called warm leads each week to expand client base.Promoted agency products to customers in person, on the telephone and in writing.         MARKETING REP   04/2009   to   06/2011     Company Name   City  ,   State      Promoted agency products to customers in person, on the telephone and in writing.Processed applications, payments, corrections, endorsements and cancellations.Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.         MARKETING REP   01/2011   to   02/2012     Company Name   City  ,   State      Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Processed applications, payments, corrections, endorsements and cancellations.Called warm leads each week to expand client base.         DEPARTMENT SUPERVISOR   03/2012   to   05/2014     Company Name   City  ,   State      Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Fulfilled customer shipping needs using UPS and USPS methods.Completed weekly schedules according to payroll policies.Maintained daily record of all transactions.Worked closely with the district manager to formulate and build the store brand.Contributed to merchandising ideas at team sale meetings.         CAD DESIGNER    05/2014   to   06/2015     Company Name   City  ,   State      Prepared standard engineering computations, surveys and designs.Produced and issued precise technical specifications and data sheets.Controlled budget and established company efficiency policies to maximize profits.Surveyed project sites to establish reference points to guide construction.Monitor construction site progress and managed issues that arose.         Education      High School Diploma  :   GENERAL EDUCATION   1995       CANYON SPRINGS HIGH SCHOOL   City  ,   State  ,   USA      Academic Achievement Award in Art  Captain of the basketball team            Art    Mt San Jacinto Community College   City  ,   State  ,   USA             Skills     Civil 3D, AutoCAD, Civil Engineering  Drafting, Office Skills, Coaching, Customer Service, Documentation, Leadership, Marketing, Problem Solving, Relationship Building, Self-Starter, Sorting, Troubleshooting       "
DESIGNER,"         INTERIOR DESIGNER       Summary     Talented Designer and Retail Merchandiser skilled at using product placement and creating uniquely inspiring displays. Collaborates with company headquarters and sales managers to create product display solutions that boost sales revenue.       Highlights          Store layout design  Interactive displays  Common store planning   AutoCad        Store communication  Store maintenance  Graphic displays  Working remotely             Accomplishments     Selected for national brand building campaign, responsible for planning, implementing, and producing makeover videos and marketing content.       Experience      Interior Designer   08/2013   to   Current     Company Name   City  ,   State       Interior Design Specialist at IKEA Sunrise store.  Supported growth and development as leader of local market research project.  Designed unique and centrally planned displays.  Created inspiring homes and rooms that showcase products in function and boost sales.  Worked with vitality to motivate people to visit the store more frequently  Worked to promote IKEA as leaders of life at home  Remodeled employee resource center to promote  a better everyday life at work.          National Marketing Campaign IKEA Home Tour   12/2013   to   12/2014     Company Name   City  ,   State       Interior designer, host, video producer, and video editor for IKEA Home Tour marketing campaign.  Pioneered unique marketing project in various markets in the US.  Supporting a crew with various skills with little direct supervision.   Planning and implementing in-home makeover projects.   Distributing marketing content for social media.   Creating brand specific communication.  Speaker and promoter for live and on air marketing events.  Contributed to a positive ROI for the project.          Visual Merchandiser   01/2011   to   08/2013     Company Name   City  ,   State       Planned, implemented, and maintained store layouts to support commercial priorities.  Adapted and implemented centrally planned display areas throughout the commercial calendar.  Strategically merchandised product displays to maximize sales.  Created inspirational and clear brand communication within the store showroom and shopping areas.  Adapted plans on the fly to account to architectural discrepancies.  Distinguished as a key contributor on assignment to Orlando store marketplace remodel.          Freelance Designer   07/2007   to   01/2011     Company Name   City  ,   State        Residential interior design  .   Specialized in layouts and finishes.   Maximized design for small space living.   Organized and coordinated contractors and installers.   Fine art consultation.          Interior Designer Sales   07/2008   to   07/2009     Company Name   City  ,   State       Interior Designer and Sales Specialist for custom modern and contemporary furniture store.  Selected high-end furnishings and finishes for residential and commercial interior design projects.   Developed business relationships with local real estate developers.  Coordinated remodeling projects between clients contractors.  Implemented in-store sales space for Kartell.           Education      Bachelor's Degree  :   Bachelor of Fine Arts, Design   2007       University of Central Florida   City  ,   State  ,   United States      Winner of juried art show hosted by the New America Foundation.         Associate of Arts  :   Graphic Design   2004       Broward College   City  ,   State               Languages    English          (Native or bilingual proficiency)
Spanish          (Native or bilingual proficiency)      Skills      Adobe Creative Suite   AutoCAD  Planograms     "
DESIGNER,"         PROJECT DESIGNER       Summary     Team-oriented and client-focused Civil Engineer with 16 years of experience who designs environmentally-conscious and cost-effective public infrastructure solutions.  Dedicated [job title] with excellent technical, analytical and communication skills demonstrated by [number] years of experience.       Highlights          Team Player  Organized/ Detail-oriented  Microstation/Geopak Design Software  Corridor Modeling Design Software  AutoCAD Civil 3D      Erosion and sedimentation control  Highway design  Project management  MS Office (Word, Excel, PowerPoint)   Quality Control           Accomplishments      Microstation Software Utilization ¬†   Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects.   Presentations   Created presentation materials for sales, customer relations and management purposes.  C   ADD Training      Supervised and trained associate drafters.    Organized and delegated projects according to co-workers abilities.          Experience      Project Designer   10/2001   to   01/2014     Company Name   City  ,   State       Roadway and highway design including new alignments, reconstruction, widening, rehabilitation and retro-fit projects for state agencies such as KDOT, MoDOT and local municipalities in the Kansas City Metro area.  My responsibilities include developing typical sections, setting horizontal and vertical alignments, creating cross sections, setting right-of-way and temporary easements, traffic control plan, erosion control plan, addressing drainage issues, calculating quantities, preparing engineer's estimate, attending public meetings, QCQA and preparing project specifications.   Advised the project manager regarding construction material costs and quantity calculations.  Aided other departments in the development of plans and cost estimates on road, parking lot and drainage projects.  Implemented complex design software and drawing tools to plan and design transportation systems.Created detailed public reports regarding bid proposals,property exhibits and descriptions.  Oversaw technical engineering staff to guarantee the successful completion of the project.  Prepared standard engineering computations and designs.  Produced and issued precise technical specifications and data sheets.  Operated computer-assisted engineering and design software to complete engineering tasks by deadline on an ad hoc basis.         Project Designer Engineers & Architects   09/1997   to   10/2001     Company Name   City  ,   State       Roadway and highway design including new alignments, reconstruction, widening, and rehabilitation projects for state agencies such as KDOT, NDOR and for the City of Salina, Kansas.  My responsibilities included developing typical sections, setting horizontal and vertical alignments, setting right-of-way and temporary easements, traffic control plan, erosion control plan, storm sewer design, calculating quantities and the construction observation on a triple 10'x8' RCB for the Kansas Department of Transportation.  Tested soil to determine the adequacy and strength of concrete, asphalt and steel foundations.Advised the project manager regarding construction material costs and quantity calculations.Implemented complex design software and drawing tools to plan and design transportation and hydraulic systems.Prepared standard engineering computations, surveys and designs.Oversaw technical engineering staff to guarantee the successful completion of the project.          Summer Intern   05/1996   to   08/1996     Company Name   City  ,   State       Performed construction observation on U.S.  166 from Arkansas City to Sedan, KS and K-360 which bypassed Winfield, KS to the South.   Tested soil to determine the adequacy and strength of concrete, asphalt and steel foundations.Created detailed technical drawings of structural designs according to specifications for residential, retail, commercial and industrial projects.Assessed and re-designed facility plans based on sales requirements and revised business model.         Education      Bachelor of Science  :   Healthcare Management   Present       National American University   City  ,   State        Healthcare Management  Coursework in Healthcare Management ¬†                Bachelor of Science  :   Civil Engineering   05/1997       Kansas State University   City  ,   State  ,   USA       Coursework in [Course Name]  Student Member of ASCE and SWE            Engineering/Minor in Geology    Emporia State University   City  ,   State  ,   USA      Coursework in [Course Name]         Interests    Shafer, Kline & Warren, Inc./Technician      Skills    3D, AutoCAD, Design Software, Detail-oriented, engineer, meetings, Excel, Microsoft Word, Microstation, Modeling, Team Player, Transportation      Additional Information      Shafer, Kline & Warren, Inc./Technician     "
DESIGNER,"         GRAPHIC DESIGNER       Professional Summary      Hi There!  As a designer with a strong passion for this profession and excellent qualification, I am seeking to align myself with your company for strong growth. The range of my experiences include anything from editorial and packaging designs, marketing and advertising promotional products and people, and developing conceptual designs. My southern heritage and style is reflected in my designs, and personality. I have the will to succeed and the motivation to progress as a better creative leader. With this noted I would like to submit my resume to your company. I believe upon your review, you will come to see that I place all my passion and energy in my performance. You will recognize from my innovated ideas that I am a good candidate for your position. More of my greatest strengths, essential and consistent are:   ‚Ä¢ Extensive expertise in Adobe and Windows softwares.  ‚Ä¢ Precise attention to details & comfortable managing and working within a group.  ‚Ä¢ Punctuality and professionalism with strong customer service experience.  ‚Ä¢ Strong record of being responsible for marketing campaigns, design teams, and event coordinating.  ‚Ä¢Enthusiastic dedicated problem solver.   For the past five years, I have been studying and working with visual arts, graphic designs, marketing concepts, photography, and event coordinating. I have worked along side of Creative Directors, Art Directors, University Presidents and through all my experiences working with different clients and coworkers, I have realized that a good concept is a great end product if executed correctly. I feel that I have the will power and design background to execute all my projects to the very best potential. In other words, my dual strengths as a creative designer and effective manager. I am seeking a professional opportunity to utilize my leadership, problem solving and great customer service skills at your company.        Core Qualifications          MAC & PC Adobe CS5 - 7 (Photoshop, InDesign, Illustrator, Dream Weaver)   CSS  HTML knowledge  Linux knowledge  Microsoft Office Suite expert  Sketching   Photography  Drafting design  Concept development,   Color theory  Photo retouching, rendering editing & enhancing  Self-motivated professional  Resourceful researcher      Results-oriented  Advanced typography knowledge  Computer-assisted design (CAD) 2007  Corporate design  Strong design sense  Conceptual thinker  Time management  Brochure and newsletter formatting  Logo and business card   Stationery and letterhead  Website enhancement  Knowledge of book design  Quick learner            Experience     05/2014   to   Current     Graphic Designer    Company Name   Ôºç   City  ,   State      Responsibilities:    I develop and design photo products such for the fund raiser ""To Remember This"" thats in partners with the company Great American.    Accomplishments :    I developed and designed many photo products such as Photo Books, Calendars, Cards, and Stickers to be used in the fund raiser ""To Remember This"" that was delivered to over 80k schools across the US in September 2014.   Skills Used:    I used time management and effective productivity with working on the products to produce many products quickly and effectively.  I used my design techniques and skills to develop visually pleasing designs that correlated with specific holidays or designs.         02/2014   to   Current     Creative Director & Lead Graphic Designer    Company Name   Ôºç   City  ,   State      Responsibilities :    Take care of all matters that deal with design and concepts.  Put together designs and templates to use for purchase orders, invoices, receipt forms, pitch deck presentations and more.    Accomplishments:    Solely developed and created the company's brand identity.  I designed all promotional material including, logo, websites brochures, business cards, and more.    Skills Used  ¬†   I demonstrate leadership, problem solving, giving and receiving creative direction and inspirational skills.  My graphic knowledge and skill is shown through my clean and effect designs.         01/2014   to   Current     Freelance Graphic Designer    Company Name   Ôºç   City  ,   State       Responsibilities: ¬†   Redesign Hot Sauce labels and logos.  Designed promotional material.         11/2014   to   11/2014     Freelance Graphic Designer    Company Name   Ôºç   City  ,   State       Responsibilities: ¬†    Redesign logo and brought it into electronic form   Designed promotional material, like business cards, letter head and annual news letter.         12/2013   to   03/2014     Graphic, Web, and Advertising Intern    Company Name   Ôºç   City  ,   State      Responsibilities  ¬†   Solely create advertisements, web banners and promotional content, in social media, for the band British Dependency.  Design any promotional material for any band, artist or designer that the company promotes.  Worked directly with the art director in design concepts and marketing tools.    Accomplishments  ¬†   Created and published over 20 Web banners for the artists, British Dependency.         12/2013   to   03/2014     Graphic, Advertising and Marketing Intern    Company Name   Ôºç   City  ,   State      Responsibilities  ¬†   Worked under the editor in chief for marketing and event planning for celebrities including Mr.Vegas, Wayne Marshall, Wyclef and more.  Solely created, redesigned, and edited magazine covers, opening and inside spreads.   Coordinated events that directed media attention to Caribbean Artists & Musicians living in New York Metropolitan Area.     Accomplishments: ¬†    Solely created and designed October 2013, January 2014, August 2013, September 2013 covers and opening calendar spread For Triple the Focus E- Magazine.  Redesigned company's logo for E-magazine         03/2013   to   03/2014     Graphic Design Tutor    Company Name   Ôºç   City  ,   State      Provide one on on assistance in Adobe CS programs.  Encouraged students to develop concepts, and creativity helped prepare student's work for presentations.         03/2013   to   08/2013     Freelance Graphic Designer    Company Name   Ôºç   City  ,   State      Responsibilities :    Designed and created album cover, mixtape cover, cd Illustration.  Generated promotional flyer and posters for events.  Redesigned the logo called ""Lexacty""  for a clothing line.    Accomplishments: ¬†   Album Cover published on Itunes.         01/2011   to   12/2012     Print and Web Designer / Student Ambassador for the Arts    Company Name   Ôºç   City  ,   State      Responsibilities: ¬†   Built and designed Websites for the university groups and  administrator offices   Created posters, fliers, t-shirt designs and marketing material for events on campus (SGA, Greek Life, CAB)  Supervised and Assisted the department chair for various  University events.  Directed and managed events for student university events, Family Day, Strawberry Jubilee, Gumbo Ya-Ya, and more.     Accomplishments: ¬†   Department Chairman for web and graphic designs for Southeastern Louisiana University's student life 2011.   Acted as coordinator and assistance to department chair for university events.    Elected lead web and graphics designer by student body 2012.          Education     2015     B.A  :   Visual Arts     Southeastern Louisiana University   Ôºç   City  ,   State       Earned 115 credits - Visual Arts Bachelor's with a concentration in Graphic Design and Marketing        2014     A.A.S  :   Graphic Design    The Art Institute of New York City   Ôºç   City  ,   State  ,   USA     Concentration on the direct marketing tools in the Graphic Design field, leaned to build a company and brand it from ground up. Collaborated with other designers and artists on marketing campaigns. Focused on print design and illustrations.         Professional Affiliations      Phi Mu Fraternity ¬†  August 2010 to Present  National female fraternal organization to promote high scholastic accomplishments, community involvement and personal growth.    Elected to serve as Vice President.    Served as committee head for many different groups.      Accomplishments: ¬†  Over 100% participation Award   Most Outstanding Committee Head Award    Order of Omega ¬†  January 2012 to December 2012  The Order of Omega is a nationally recognized leadership honor society which strives to recognize those students who have attained a high standard of leadership in the Greek and college activities.    SELU Student Government Association ¬†  March 2011 to December 2012  The members of the Student Government Association are dedicated to: staying aware of the general welfare of the student body, serving as a channel of communication between the student body, faculty and administration, establishing and executing programs and projects beneficial to the student body, and promoting and improving relations between the local community and the student body.      Accomplishments  ¬†  Student Body elected as Senator of Arts and Humanities.   Lead Web Designer     Sigma Alpha Lambda ¬†  January 2010 to Present  National Leadership and Honors Organization in the United States dedicated to developing the individual and serving the campus and community. Its mission is to recognize members for academic achievement, to engage members in service, and to develop member leadership skills.    National Society of Collegiate Scholars ¬†  January 2011 to Present  The National Society of Collegiate Scholars (NSCS) is an honors organization that recognizes and elevates high achievers. NSCS provides career and graduate school connections, leadership and service opportunities and gives out nearly a million dollars in scholarships annually. NSCS members are deeply committed to scholarship, leadership and service and as a result, are impacting their campus and local communities every day.    Who's Who Among College Students ¬†  January 2011 to Present  Each year, a select group of students is called forward to accept one of the most prestigious awards the academic community can bestow ‚Äî selection to Who's Who Among Students. This exclusive honor is conferred by more than 2,842 schools in all 50 states and the District of Columbia and is symbolized by the presentation of an award certificate.    College Republicans ¬†  January 2010 to December 2012  College Republicans is the nations oldest, largest, and most active youth political organization. Founded in 1892, there are currently over 250,000 CR's around the country on 1,800+ campuses in every state and DC.   Every year, CR's from all across America come together to help elect Republican candidates, support the Republican agenda, and become the future leaders of the conservative movement.    Division of Student Affairs Student Ambassador ¬†  January 2011 to December 2012  The DSA Leadership Ambassadors are volunteers who assist the Division for Student Affairs with recruitment events, the leadership development of new students, and the education of students on the rules, regulations, and traditions of university life.DSA Leadership Ambassadors also promote spirit and unity among Southeastern students and provide diligent service to the Southeastern community.    Accomplishments  ¬†  Put together a leadership retreat where the Ambassador's showed leadership skills, team building activities and demonstrated excellent community service to all Southeaster's Students who took part.   Set up informative tables and booths once a month to show the school how we help the students.       Skills       Desktop Publishing Software: Photoshop, Illustrator, HTML, Indesign   Precise attention to details & comfortable managing and working within a group.   Punctuality and professionalism with strong customer service experience.   Strong track record of being solely responsible for marketing campaigns, design production teams, and event coordinating.   Enthusiastic dedicated problem solver.           Additional Information      Portfolio    www.behance.net/juliecollier     Pacific Sourcing Website Design    www.pacificsourcing.org    Personal Website    www.jucollier1211.aisites.com      "
DESIGNER,"         INTERIOR DESIGNER       Professional Summary    Hands on and highly motivated Interior Designer involved in all stages of design from concept inception
and development to installation. Results-oriented Design Professional who works with the design team
to provide seamless, cutting edge and creative designs within strict time frames.      Work History      Interior Designer     Jan 1999   -   Current      Company Name     City  ,   State       Consulted with clients to determine scope of project, and appropriate budget to achieve client's goal in a high level of design.  Presented professional and polished storyboards, layouts and budgets based on scope of each project.  Offered solutions for design concerns.  Negotiated and assisted in writing contracts to present to client.  Selected and Sourced all hardline materials, surface materials, paint colors and architectural solutions to assist in completing project.  Created custom furniture as needed by interfacing with fabricators and artisans.  Guided assistants, contractors and peers in resolving design issues, whether aesthetic or structural.  Offered clear and fair communication to team members, assisting with design process.  Sourcing of all ff&e items to suit specific project needs, while maintaining project budget.  Procurement of all items needed to complete project within deadlines.  Receipt and placement of furnishings, art and all decorative elements.  Created custom furniture as needed by interfacing with fabricators and artisans.         Procurement       Budget Preparation.  Sales and Customer Service.         Colorist and Paint Specialist            Education      High School Diploma  :           Shadle Park High School     City  ,   State            Skills    Photoshop, art, Budget Preparation, budgets, budget, contracts, client, clients, Customer Service, Layout, Leadership and Training, materials, Office Suite, paint, Procurement, Rendering, Sales, Sketching      Additional Information      Esprit Apartment Community, Marina Del Rey, Ca Bryson Square Apartment Community, Atlanta, Ga Turpin Ranch, Jackson Hole, Wy Boulders Apartment Community, Las Vegas, NV Nordstrom Summer Home, Union, WA Nordstrom Home, Bellevue, Wa Blumer Residence, Bellevue, Wa Baruffi Residence, Bellevue, Wa Waechter House Boat, Seattle, Wa Windermere Real Estate Offices, Seattle, Wa Wood Residence, Sun Valley, Id Wood Residence, Seattle, Wa Luigi Osteria, Los Angeles, Ca Pho Restaurant, Los Angeles, Ca LA Spice Catering, Los Angeles, Ca Borracho Cantina, Los Angeles, Ca Caffe Primo, Los Angeles, Ca Caffe Primo, Glendale, Ca Caffe Primo, Hollywood, Ca Lofts at Theater Square Apartment Community, Petaluma, Ca      "
DESIGNER,"         LIGHTING DESIGNER       Professional Summary        Computer savvy and proficient with design tools for Architecture and Electro-Mechanical Design  [Job Title]  who continually searches for new inspiration and stays savvy on current design trends. Proficient in Adobe InDesign, SketchUp and Rhino.  [Job Title]  whose multi-faceted specialty ranges from design of accessories and furniture to lighting design. Motivated Visual Merchandising Designer involved in all stages of design from product inception and development to production. Results-oriented  [Job Title]  who delivers cutting edge and creative designs within strict time frames. Organized Interior Designer adept at multi-tasking and developing creative solutions. Successfully coordinates with vendors and manages construction teams with ease.      Skills               Building codes knowledge    Complex problem solving  Strong analytical ability  Excellent attention to detail  Commercial interior design  Working drawings and procedures  Space planning methodology      Design process  Carpentry  Sketching  Rendering  Digital drafting  3D rendering software  Proficient in SketchUp            Work History          Lighting Designer     12/2013   to   11/2014      Company Name   ‚Äì   City  ,
                              State      Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies.  Specified proper products and materials for each project.  Carefully reviewed contractor submittals of finish materials.  Specified proper products and materials for each project.  Prepared construction documents and details to implement design concepts.  Originated and developed creative design concepts.         Architectural and Electrical Design/Drafter     03/2008   to   12/2013      Company Name   ‚Äì   City  ,
                              State      Architectural and Electrical Design/Drafting.  Successfully resolved complex technical design issues.  Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies.  Carefully reviewed contractor submittals of finish materials.  Specified proper products and materials for each project.  Originated and developed creative design concepts.  Prepared construction documents and details to implement design concepts.         Architecture Intern     05/2007   to   02/2008      Company Name   ‚Äì   City  ,
                              State      Consulted with clients to determine architectural preference to meet overall design goals.  Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies.  Carefully reviewed contractor submittals of finish materials.  Specified proper products and materials for each project.  Facilitated requests regarding product information, installation methods and product upgrade options.  Originated and developed creative design concepts.  Prepared construction documents and details to implement design concepts.         Senior Electro-Mechanical Designer & CEO     01/1990   to   01/2005      Company Name   ‚Äì   City  ,
                              State      Raytheon E-Systems.  Motorola.  Cadence.  Consulted with clients to determine architectural preference to meet overall design goals.  Researched industry in the area of green building and environmental design.  Assisted clients with budget considerations regarding products and materials.  Successfully resolved complex technical design issues.  Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies.  Facilitated requests regarding product information, installation methods and product upgrade options.  Originated and developed creative design concepts.  Prepared construction documents and details to implement design concepts.         Senior Electro-Mechanical Designer     02/1986   to   11/1989      Company Name   ‚Äì   City  ,
                              State      Successfullyresolved complex technical design issues.  Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies.  Specified proper products and materials for each project.  Originated and developed creative design concepts.  Prepared construction documents and details to implement design concepts.         Design/Drafter     05/1980   to   01/1986      Company Name   ‚Äì   City  ,
                              State      Consulted with clients to determine architectural preference to meet overall design goals.  Successfully resolved complex technical design issues.  Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies.  Specified proper products and materials for each project.  Originated and developed creative design concepts.  Prepared construction documents and details to implement design concepts.         Education          Bachelor of Fine Arts  :   Interior Architecture     2013       The University of North Carolina
                                    -   City       Interior Architecture BIM and Design Graphics coursework  Continuing coursework in Sustainable Design  Architecture coursework  Color Theory and Perspective course         Historic Conservation  & Adaptive Re-use
Sustainable Design Practices
Energy Efficiency in the Building Envelope  :
                                    -        Historic Preservation sustainable design practices energy efficiencies in the building envelope       Associates  :   Applied Science Architecture Technology      Wake Technical Community College
                                    -          Applied Science Architecture Technology Recipient of Home Builders Association¬†Scholarship  Recipient of Merit¬†Scholarship  Building Construction seminar  BIM and Design Graphics coursework  Architecture coursework  Officer of Architectural Club         Construction Materials & Methods Building Codes Solar Technology Civil Engineering Construction Estimating Project Management   :
                                    -               Drafting Certificate  :   Electrical and Mechanical     1980       Island Drafting & Technical Institute
                                    -   City  ,
                                      State           Accomplishments        Lighting Design for Rex Hospital and Duke Stadium Press Tower      Skills        AutoCAD, Cadence, Client, Documentation, Drafting, Estimating, Leadership, Team lead, Lighting, Materials, meetings, Motorola, presentations, Press, Project Management   "
DESIGNER,"         INSTRUCTIONAL DESIGNER         Professional Summary    An instructional design position working in a medium to large company focused on developing and conducting quality programs for customer training or internal operations requiring an analytical and thorough person with the ability to To contribute to developing and implementing training programs and materials for customers and employees to improve their efficiency while enhancing the company's image and building the company's growth. Instructional Design, Program Development, Program Evaluation, Needs Assessment, 			Storyboarding, Learning Analysis, Writing Objectives, LCM, Mapping Management, Supervision, Administration, Budgeting Training, Presentation Development, Public Speaking, Customer Service Familiarization with SCORM, ADDIE Interned at General Dynamics Information Technology      Skills          Budgeting and finance  Project management  Strong verbal communication  Conflict resolution  Extremely organized      Team leadership  Data management  Process implementation  Client assessment and analysis  Staff development            Work History      Instructional Designer  ,     01/2014
                            to   Current     Company Name   ‚Äì   City  ,
                          State      Key Accomplishments.  Successfully designed WBT course; Rating Veterans Service Representative (RVSR), for the Veterans Benefit Administration (VBA).  Successfully designed WBT course; Basic Acquisition 101, for the Defense Acquisition University (DAU).         Food & Beverage Director  ,     01/2013
                            to   01/2014     Company Name   ‚Äì   City  ,
                          State      Key Accomplishments Created jobs aids Successfully trained all staff in compliance with State Food code Successfully trained all staff in compliance with Food vendor requirements Successfully monitored and maintained Federal and State Lunch program requirements.         Food & Beverage Manager  ,     01/2012
                            to   01/2013     Company Name   ‚Äì   City  ,
                          State      Key Accomplishments.  Successfully trained all staff in compliance with State Food code.  Design, planned and implemented soft skill training programs.         Manager  ,     01/2011
                            to   01/2012     Company Name   ‚Äì   City  ,
                          State      Key Accomplishments.  Partnered with Rosen College to host internships from the college.  Successfully developed, managed and implemented catered and special events.         Food & Beverage Manager  ,     01/2010
                            to   01/2011     Company Name   ‚Äì   City  ,
                          State      Key Accomplishments Assisted in designing and implementing a comprehensive training program that increase positive guest comments by over 10% Successfully integrated and managed other leaders in training of staff Successfully implemented on boarding touch points for new hires reduced turnover by 80% Designed and implemented on boarding and mentoring program for transitional employees Tutored employees in utilizing their individual development plan as a tool for professional development.  Facilitated, trained and certified both exempt and non-exempt personnel in Serv-Safe Organize, updated and maintain files and records of training programs Analyze, summarize and submitted reports with results of the training programs conducted Perform reviews and appraisals for the trainees as the result of their trainings.         Training & Educational Consultant  ,     01/2009
                            to   01/2010     Company Name   ‚Äì   City  ,
                          State      Key Accomplishments.  Co-project manager for Kee-Wee Family Entertainment Center, concentrating on service training, dining room design, food and labor costing and interviewingand sourcing employees.  Assisted in implementing time lines and checklist help reduced redundancy cost by 5%.  Developed and implemented training manuals and establishing SOP's.         Sales Support Manager  ,     01/2008
                            to   01/2009     Company Name   ‚Äì   City  ,
                          State      Key Accomplishments Facilitated guest service skill training which included conflict resolution, non verbal communication, etc by facilitating multi day experiences for sales support staff improved guest satisfaction scores by 7% Designed and put into action job descriptions for Sales Support Staff Facilitated Food Handler certification classes for F&B staff mandated by the State of Florida achieved 100% successful completion rate Coordinated with Subject Matter Experts and senior leadership and put into action English as a Second Language classes improved communication with both internal and external guests.         Instructor/Manager  ,     01/2006
                            to   01/2008     Company Name   ‚Äì   City  ,
                          State      Key Accomplishments Successfully capitalized the Le Cordon Bleu brand and marketed the student operated restaurant and increase revenue by 24% by utilizing radio and print media Facilitated, assessed, coached, developed, planned and implemented learning programs for students transitioning to the food service industry, learning included wine service, guest recovery, different styles of service, POS, handling of difficult guest etc.  graduation rate exceed 96% Utilized the total facility to maximized blended learning techniques such as instructor-led learning, professional symposiums, field and self-study, and workshops Independent consultant to Volcano coffee shops, facilitated classes on customer service learning included, the financial impact of service, customer expectations, attitude, personality styles, listening skills etc.  positive guest comments increased by 15% Successfully utilized Joomla LMS in curriculum aided in graduation rate of 96% Successfully installed Open Table program resulted in an increase of 18% guest penetration to restaurant Successfully developed and started a Catering Club for the students interested in that industry resulted in over 75% of the students elected to enter that industry as their internship elective.         Revenue Operations Manager  ,     01/2004
                            to   01/2006     Company Name   ‚Äì   City  ,
                          State      Successfully administered the start up the Caf√© at the Orlando Culinary Academy, this included, menu design and costing, creating and implementing standard operating procedures, vendor negotiations etc.  Recognized as a strong communicator and leader and was bestowed with the Corporate Customer Service Award Implemented quick/counter service to the curriculum, this included learning on POS, cash handling, listening and non verbal communication skills, up-selling, etc., graduation rate exceed 96% Created and put into practice training manuals for the learners, which included opening and closing procedures, operating and cleaning of equipment etc.  Collaborated with other educational institutions in formulating a business plan similar to the OCA cafe model i.e., installing student operated food venues on their campuses Utilized various media tools to market the Caf√© such as print and the e-Media increase penetration by 30%.         Intern  ,     Company Name   ‚Äì   City  ,
                          State      Key Accomplishments Selected to Decision Review Officer (DRO)curriculum development team Completed Learning Analysis Report for the DRO project Successfully reviewed Veterans Benefit Administration (VBA) Training and Performance Support System (TPSS) storyboards and VBA's LMS (Learning Management System) functionality and identify any discrepancies and functions that would initiate actionable items that needed to be addressed Successfully evaluated technical competences by mapping the competences to the VBA provided Task Analysis reports Effectively revised Life Cycle Maintenance (LCM) for assorted VBA training courses based on Section 508 requirements Successfully re-wrote VBA's assessments in six courses based on Section 508 requirements for the VBA Created matrices for three VBA web-based courses (Loan Technician, Loan Specialist, Public Contact Representative) mapping how task for each course link to knowledge, skills, aptitude and competencies Effectively reviewed storyboards for construction, errors and ensured storyboards meet designed conventions for projects, e.g.  prompts, bullet points and links Collaborated with SMEs to develop course curriculum for the DRO project Effectively collaborated with HPT s and SMEs to develop the DRO curriculum.  Analysis and design activities include creating design task flow charts, narratives, and SME interview questions.         Education      Bachelor of Science  :         Florida International University   -   City  ,
                              State           Masters of Instructional  :   System Design  ,
                              UCF   -   City  ,
                              State    System Design       Affiliations    Member of ASTD
Member of ISPI
Member of NEA      Skills    administrative, Adobe, Adobe Acrobat, Photo, Photo Shop, Basic, business plan, cash handling, charts, closing, Communication Skills, conflict resolution, consultant, curriculum development, Customer Service, designing, English, special events, financial, instructor, Instructional Design, leadership, listening, Managing, market, mentoring, Microsoft Excel, Microsoft Power Point, Windows, Microsoft Word, negotiations, communicator, personnel, POS, print media, quick, radio, selling, Sales Support, SOP, Task Analysis, Technician, training manuals, training programs, VBA, verbal communication skills, verbal communication, Video, workshops   "
DESIGNER,"         SET DESIGNER       Summary       Visual Merchandiser ¬†committed to staying current on market trends and consumer interests. Collaborates with¬†management to create the best product plans and boost sales revenue, while delivering exceptional¬†customer experience. ¬†¬†        Experience      Set Designer     Jan 2014   to   Current      Company Name   -   City  ,   State
    Create
    Concept and craft sets to be used on T.V. Commercials, websites, newspaper advertisements,
    brochures and company magazine   Select ¬†furniture, accessories, draperies, wall art,
    and props for decorative quality and appearance   Ensure set
    is properly broken down and disposed of after use   Collaborate
    with Art Director and photographers on direction and style of the set   Make
    adjustments needed during shooting and filming with photographers, filming and
    lighting crew
             Visual Merchandiser     Jul 2011   to   Jan 2014      Company Name   -   City  ,   State     Coordinate placement of new merchandise on the showroom floor¬†¬†¬†   Conduct periodic physical inventories of furniture and accessories    Develop and create in-store displays and other visuals¬†¬†    Communicate with associates and management to acquire customer feedback¬†¬†¬†¬†     Coordinate with showroom management to bring in new products based on sales and demand¬†¬†¬†¬†¬†     Select  Limited (LTD) products only available to certain stores based  on demographics and the demands of customers within our region¬†¬†¬†¬†¬†¬†¬†   Revamp and restore showroom walls by patching holes and painting where necessary to  ensure the showroom maintains a fresh updated and polished look¬†¬†¬†¬†¬†¬†     Create floor plans for customers, selecting furniture, fabrics, finishes and accessories for their     spaces¬†¬†¬†¬†¬†     Completed projects for both residential and assisted living facilities, designing and staging  apartments for the viewing of prospective residents¬†¬†    Maintain an organized and welcoming store environment by creating an inviting and visually appealing environment for customers.         Head Resident Advisor     Aug 2008   to   May 2010      Company Name   -   City  ,   State     Served as a staff leader and peer mentor to other Resident Advisors   Assisted with the final planning, preparation and presentation of RA training   Led¬†professional staff with coordination and implementation of RA selection   Coordinated¬†Residential Security Aide training and assisted with their supervision   Directed students to proper references for social, personal, and academic support when necessary¬†  Worked with Residence Life staff members and others to create an atmosphere that promotes positive interpersonal, educational, social and professional development through intentional programming¬†   Served in a weekly on-duty rotation and responded to student crisis situations¬†  Maintain a constructive and positive attitude that fosters personal and professional growth that enhances the quality of life in the residence halls for all residents          Education      Bachelor of Arts  ,   Interior Design   May 2011     Cazenovia College   -   City  ,   State      GPA:   GPA: 3.5          Skills     Merchandising, Communication Skills, Sales, Retail, Customer Service, Microsoft Office, Microsoft Excel, Multitasking     "
DESIGNER,"         GRAPHIC DESIGNER       Summary     Versatile professional and hands-on leader who motivates, trains and coaches employees to drive progress toward project and company milestones.       Highlights          Customer-oriented  Employee training and development  Client and vendor relations  Invoicing and purchase orders  MS Office  Advanced problem solving skills  Driven      Strategic thinker  Superb communication skills  Detail oriented  Microsoft Word, Excel, PowerPoint  Proficiency in web designing  Professional demeanor  bilingual            Experience     05/2014   to   01/2016     Graphic Designer    Company Name   -   City  ,   State      Tracked and evaluated staff performance, and handled all promotions and terminations.  Completed purchase orders and customer invoices.  Prepared layouts and drawings in compliance with established templates and design standards.  Adhered to all corporate brand guidelines when preparing graphic materials.  Recommended techniques, methods and media best suited to produce desired visual effects.         08/2012   to   01/2016     Graphic Designer    Company Name   -   City  ,   State      Created visuals that appeal to leaders in the big data and high-tech world.  Surpassed revenue goals in four consecutive quarters.  Designed unique print materials, including advertisements, brochures and logo designs.  Prioritized graphic workload and effectively coordinated multiple projects.  Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.         03/2013   to   05/2014     clerk    Company Name   -   City  ,   State      Assessed customer needs and responded to questions.  Cleaned and straightened work area.  Issued receipts for purchases and gifts.  Bagged merchandise by following standard procedures.  Organized register supplies.  Unboxed new merchandise.  Updated register logs.  Provided professional and courteous service at all times.  Worked overtime shifts during busy periods.          Education          certificate  :   Computer Technician Network Specialist     Fresno City College   -   City  ,   State  ,   United States            Skills     Data Entry, Customer Service, Human Resources Leadership, Interpersonal Skills, Inventory control , Marketing, Problem Resolution  Project management, Staff Training,Staffing, administrative  Bilingual; English and Spanish    "
DESIGNER,"         GRAPHIC DESIGNER       Summary     Highly creative and multi-talented Graphic Designer with more than 14 years in multi-media and graphic design.       Highlights          Corporate design  Advanced typography knowledge  Strong design sense  Conceptual thinker      Time management  Creative and artistic  Self-motivated professional  Social Media Marketing            Experience     01/2014   to   09/2015     Graphic Designer    Company Name   -   City  ,   State      Create visual and print materials for a broad range of customers which includes business cards, logos, banners and mailers, etc.  Work closely with clients from initial design to end product.  Work with multiple vendors in the print industry.  Have base knowledge of Print Press operations.         01/2011   to   09/2015     Owner - Graphic Artist    Company Name   -   City  ,   State      Manage and maintain a website and numerous social media sites.  Create 2D and 3D art works from concept to completion.  Develop design concepts using graphic design to complete 3D projects.  Organize and maintain inventory and shipping.  Coordinate and facilitate meetings with United States and International clients.         01/2006   to   01/2011     Senior Graphic Designer    Company Name   -   City  ,   State      Created print materials, advertising, and large event signage.  Developed design concepts for a team of designers and ensured quality and consistency of designs.  Worked closely with upper management on various branding and design projects.  Worked closely with Federated's print shop and other local printing agencies.          Education     2001     AA  :   Visual Communications    Brown College   -   City  ,   State               Skills     Expert knowledge in the following software programs:   Adobe Creative Suite  HTML/CSS  Adobe Acrobat  Adobe Illustrator  Adobe Photoshop  Adobe InDesign  Corel Applications  Publisher  Word  Excel  PowerPoint   Flash       "
DESIGNER,"         FREELANCE DESIGNER       Summary     Multi-disciplinary designer with a strong marketing and entrepreneurial background. Experienced in leading design projects from start to finish, on time, on budget and with excellent quality. Seeking a creative position working with a top interior designer.       Highlights          Overall business operations  Graphic design  Project management  Client, vendor & contractor relations  Marketing & branding  Trend analysis & market research      Space planning  Traditional fine art skills  Computer drafting  Design proposals & presentations  Product sourcing, orders & invoicing  Budget management            Highlights          Excellent time management skills  Enthusiastic team player  Quick learner  Adept multi-tasker  Energetic self starter  Resourceful   Conceptual thinker  Customer-oriented      Flexible  Meticulous attention to detail  Traditional fine art skills  Proficient in Spanish  Professional and mature  Conceptual & schematic design skills  Strategic thinker  Deadline-driven            Skills      Advanced Adobe CS6, Illustrator, Photoshop   Familiar with AutoCAD, Studio Designer, InDesign, with goals to learn SketchUp and Revit in near future.        Accomplishments      Founded an artisan wine brand with no previous wine industry experience   Winner of 2012 ""Rising Star"" Award from NAWBO - National Association of Women Business Owners  Spearheaded interior design, space planning, and installation for two successful Eco Chateau Wellness Spas  Conceived brand name and visual concept behind Eco Chateau, a French inspired eco-friendly wellness spa  Produced, secured sponsors, and organized a premier art show featuring 25 of LA's best artists at the legendary Sound City Recording Studios, which was attended by over 300 people, and featured in Huffington Post Japan, Juxtapoz, and LA Weekly. (soundandvisionartshow.com)  Designed ecommerce websites and all marketing collateral for art show and wine brand  Directed multiple creative projects and photoshoots for clients  Scored in 99th percent tile on Johnson O Conner Research Foundation Aptitudes test in memory for design, ability to generate new ideas, and clerical speed/accuracy  Presented in front of audiences of 200+, organized tradeshow booths in Germany, managed marketing budgets for a $50M company, managed portfolio of professional athletes and media VIPs        Experience     04/2012   -   Current     Company Name   Ôºç   City  ,   State    Freelance Designer        ""Oh, Marie Fox. Everything she touches turns to amazing. Whether she is putting her brain to work thinking up some original and dazzling content, or putting her hands to work and creating something mind-blowingly beautiful, she always gives 100%, which is approximately 10% more than most people's 100%."" - Nichole M, Founder of Sash Bag ¬†   Launched freelance design business specializing in graphic design, interiors, logos, website makeovers, business name generation and marketing.  Hired to spearhead interior design of two successful Eco Chateau wellness spas (opened 2012 & 2014)  Developed winning design proposal for unique women's fitness club, while competing against 10 other designers, including the designer of Equinox gym.          11/2009   -   Current     Company Name   Ôºç   City  ,   State    Founder        Imagined and launched design-driven wine brand with innovative marketing concept  Identified unique market opportunity and positioned the company to fulfill unmet niche in personalized gifting  Successfully navigated all startup stages of product development: crafted business plan, analyzed competitors, researched target markets, setup LLC, obtained all necessary business and alcohol licenses, vetted suppliers, sourced wine, conducted qualitative research tastings, calculated pricing model and profit margins, developed sales channel and marketing strategies  Built website, designed and wrote custom content for all marketing collateral, social media and blog  Hosted over 50 wine events, exported wine to China.  Featured on two of the largest packaging design websites (dieline.com, lovelypackage.com), KUSI Channel 5 TV, 102.1 KPRi Radio, Formes de Luxe French luxury packaging magazine, World Packaging News, Cool Hunting project, Trendhunter, Trendera, and more         09/2007   -   10/2009     Company Name   Ôºç   City  ,   State    Marketing Manager & Sportswear Product Line Manager        Planned several large scale events, delivered presentations to audiences of 200+, oversaw marketing budgets for a $50 Million dollar brand, managed portfolio of professional athletes and media VIPs   Collaborated with cross functional departments to build and execute long-term brand and product marketing plans  Designed, organized, and managed several large scale consumer events, along with all tradeshow marketing initiatives and product logistics  Initiated Thor's first online demographic survey for consumers and sales force. Compiled, analyzed, and suggested initiatives based on 1,800 consumer and 200 sales rep responses  Constructed detailed and insightful product positioning Competitive Landscape, which was referenced and applauded by the General Manager, Sales Director, Creative Director, Product Designers, and Product Developers  Appointed as key contact person with PR agency and media. Initiated weekly press release topics and assisted media with all product needs. Consistently received press in over 14 publications  Directed product launch video with athlete Chad Reed which was featured on several major motocross websites   Coordinated all web content for fall catalog launch; streamlined content with advertising and sales campaign to create consistent and unified brand message  Developed new point of purchase displays, such as signage, goggle racks, window decals, and ceiling hangings  Created new sales program with improved visual aesthetics and functionality   Analyzed sportswear sales trends and feedback to develop new product line strategies   Styled and directed athletes and models during photo shoot. Recognized as Thor's best sportswear catalog to date by General Manager and Sales Reps          Education     2005     University of Wisconsin, Madison          BBA  :   International Business / Marketing, Minor in Spanish         "
DESIGNER,"         FLORAL DESIGNER           Skills    Billings, cash handling, cashier, creativity, Customer Service, Magic, pick, POS      Experience         Jan 2016   to   Current      Company Name   Ôºç   City  ,   State          Floral Designer     Jan 2016        Company Name   Ôºç   City  ,   State          Designer     Jan 2015        Company Name   Ôºç   City  ,   State     Any assigned errands/duties.  Customer service.  Design work.  Event set up
Magic City Floral, Billings, MT, 2015.  Customer Service Any miscellaneous or assigned duties.         Floral Designer
*Delivery Driver     Jan 2014   to   Jan 2015      Company Name   Ôºç   City  ,   State     Any other assigned duties.         Education and Training      working towards Floral Design
							Certificate     Fall 2014     Front Range Community College                Front Range Community College	working towards Floral Design
							Certificate     Spring 2014           Associates  ,   Horticulture   Fall 2013     Front Range Community College         Horticulture            Spring 2011     Colorado State University                High School Diploma     Spring 2010     Fossil Ridge High School               "
DESIGNER,"         INSTRUCTIONAL DESIGNER         Summary    Dedicated, efficient, and versatile professional credited with combining project management and data analysis, and grant writing expertise to lead companies toward improved collaboration, organization, and productivity. Proven track record of developing and implementing record-keeping and organizational systems that streamline operations. Demonstrated ability to create and foster strong working relationships with colleagues and clients. Strong communicator, with particular expertise in grant writing, new program implementation, and deadline adherence.      Highlights          Course Design¬†  Project Management  Verbal & Written Communication  Payroll & Budget Management  Data Collection and Reporting  Grant Writing  Hiring/On-Boarding & New Hire Orientation  Event planning  Cross-Functional Collaboration  New Process Implementation  Deadline Adherence              Experience      Company Name    City  ,   State    Instructional Designer   11/2016   to   Current       Assist faculty in designing online, hybrid, and face-to-face courses.  Assist faculty in identifying, testing, and implementing innovative and new technologies.  Assist faculty in designing appropriate assessments mapped to course, program, or institutional objectives.  Assist faculty in in ensuring compliance with copyright, intellectual property, and accessibility.  Provide one-on-one faculty training and guidance on use of in-class and online technologies.  Attended workshops on learning goals, classroom management, student motivation and engaging learning activities.   Developed partnerships with industry and secondary education institutions.   Contributed to ongoing staff training sessions.                Company Name    City  ,   State    Grants and Contracts Coordinator   01/2007   to   01/2012       Associate recruited to manage students' financial accounts.  Reconciled new institutional loans and advances with financial aid, processed deferment and forbearance requests, verified new loans and advances for each term, uploaded borrower information to campus partners, and posted various transactions to appropriate software.  Facilitator in building successful partnerships with local community, industry and statewide organizations to assess skill and training requirements to fulfill community needs.  Coordinated the planning and preparation of grant proposals to include gathering required data and writing proposal.  Provided vision, direction and overall implementation of the grant to align with approved grant award.  Created and distributed all reporting to grant authority.  Coordinated additional continuing education programs as needed.          Company Name    City  ,   State    Marrow Donor Program Coordinator   01/2005   to   01/2006       Performed all duties of the Marrow Donor Program related to promotion, fundraising, recruitment, retention, search and management of donors.  Coordinated large annual fundraising event, the Miracle Match Marathon with Waco Firefighters.  Escort for donor and courier for stem cell donation.          Company Name    City  ,   State    Clinical Research Coordinator   01/1998   to   01/2005       Coordinated and implemented two large cancer prevention trials and various treatment trials.  Marketing, screening/recruitment of participants for the trial, Data collection and Reporting.  Creation of short articles for area publications.  Innovatively created and tracked research studies using Excel, easing the task of completing daily status reports.          Company Name    City  ,   State    Clinical Research Associate   01/1995   to   01/1998       Reviewed Research Protocol Institutional Review Board and Institutional Research Committee submissions assuring all guidelines were met prior to review by the board members.  Prepared agenda and minutes for Institutional Review Board Institutional Research Committee meetings.          Education      Masters of Education  :  Instructional Design   2016     Western Governor's University  ,   City  ,   State  ,   USA            Bachelor of Science  :  Health Sciences   2001     Texas A&M University Corpus Christi  ,   City  ,   State      Health Sciences        Associates of Applied Science  :  Medical Office Information Systems   1995     Temple College  ,   City  ,   State      Medical Office Information Systems        Professional Affiliations    Society of Certified Clinical Research Professional (SoCRA) 1998-2008 Big ""T"" Toastmasters, Vice-President of Public Relations 2012 Red Carpet Ambassador 2011/12 American Business Woman's Association, 2015- present Awarded Stephen Bufton Memorial Educational Fund (SBMEF) grant 2015       Publications    INVITED TEACHING, AND TECHNOLOGY PRESENTATIONS L. Bunkowski, S. Scott, and L. Trusty. (Fall 2015). Invited Presentations. ""Transition to Online Teaching and Learning."" Texas Rural Education Association Fall Leadership Conference Series. Texas & New Mexico. RECENT MENTORING, TEACHING, AND TECHNOLOGY PRESENTATIONS L. Bunkowski, S. Scott, and L. Trusty. (Dec. 2014). Presentation. ""Making the Journey Together: Mentoring, Women's Issues, & eLearning."" U.S. Distance Learning Association - International Forum of Women in E-Learning. San Antonio. L. Bunkowski and S. Scott. (April 2014). Presentation. ""Staying Afloat: Achieving Learning Objectives without Drowning in Deliverables."" Texas Distance Learning Association Conference. Corpus Christi.       Skills    administrative, administrative support, Budget Management, budgets, cancer, Data Collection, direction, Event planning, finance, financial, Functional, fundraising, Grant Writing, grant proposals, Hiring, inventory, Marketing, meetings, Excel, Office, Multi-Tasking, organizational, Payroll, Project Management, promotion, proposal, publications, purchasing, quality, record-keeping, recruitment, reporting, Research, vision, Written Communication, articles   "
DESIGNER,"         SR.TOOLING DESIGNER       Professional Profile    Experienced Mechanical Designer creating high quality CAD models and engineering drawings in a variety of technical manufacturing industries with experience working in manufacturing and advanced technology industries, designing, detailing, assembling, debugging, and utilizing a strong machine shop background.  Design & drafting experience includes: equipment for tooling, fixtures, automated machines, structural steel detailing, sheet metal design, Engineering Change Order as well as Red Line drawing changes, weldment fixtures and hands on fabrication  Autodesk Inventor experience release 10 through 2015 and  SolidWorks experience release 97 Plus Certified, Trained in 2008-2009 & Current work experience with 2010.  Drawing standards include compliant with ANSI/ASME, ANSI/AWS, as well as ITAR, good understanding of both English & Metric Geometric Dimensioning and Tolerancing Techniques      Qualifications          Inventor¬†modeling  Drafting techniques   Creating bills of materials      Detail-oriented         Interpersonal skills  Negotiation skills            Experience      Sr.Tooling Designer   01/2010   to   Current     Company Name   City  ,   State       Using Autodesk Inventor 2012,2015 and AutoCAD 2015 to produce original tooling designs and working drawings.  Support of domestic and foreign manufacturing facilities in trouble-shooting tooling design issues.  Processed Engineering change requests to prepare and update drawings to current standards.  GD&T taskforce member working with a cross functional group to make drafting changes and standard for the Metal Packaging Division.          Mechanical Design Engineer   01/2010   to   01/2010     Company Name   City  ,   State       Processed drawing changes for the Ion Beam coating chambers on both standard and custom configuration chambers.  Original design work to simplify and reduce the interior shielding to a establish a standard for future configurations.  Design and drawing software was SolidWorks.          Mechanical Design Engineer   01/2010   to   01/2010     Company Name   City  ,   State       Retrofitted existing tooling and designed additional features for the LeyBold coating chamber for production work Created original part designs, solid models, detailing, Iges or Step files for solid model geometry and, PDF files for in-house data file management Revised and updated electronic drawing files providing hard copies of the latest revisions to production teams Used standard methods to insure work was checked back into the projects correct file location.  Design and drawing software included SolidWorks.          Mechanical Design Engineer   01/2010   to   01/2010     Company Name   City  ,   State       Worked on design improvements for existing environmentally controlled disk drive test chamber to prepare for a production.  Processed engineering changes for 3D CAD solid model designs and corrections of existing solid models.  Design and drawing software included Autodesk Inventor.          Mechanical Design Engineer   01/2010   to   01/2010     Company Name   City  ,   State       Created a new tooling assembly fixture design for to improve production efficiency Original design of two test prototypes and one working model Fabricated, Assembled and demonstrated use of working prototype for proof of concept Design iteration of prototype for higher capacity assembly fixture to be used in high volume production New part design, design reviews, solid modeling, 3D stereolithography file, detailing, Iges or Step files for solid models Design and drawing software included SolidWorks.          Mechanical Design Engineer   01/2009   to   01/2009     Company Name   City  ,   State       Original design work on new parts and fixtures for Diode Array, as well as the BAK and MSP coating chambers Support and processing of design reviews, solid models and detailed drawings Processed Iges or Step files for solid model geometry and created PDF files for in-house data file management Worked on revisions to update the electronic drawing files and created hard copies for production use Design and drawing software included SolidWorks 2009.          Mechanical Designer   01/2008   to   01/2008     Company Name   City  ,   State       Supported project work with the director of engineering to process engineering changes to the custom coating chambers for the Solar Panels production line Working according to a tight schedule for deadlines on new part design creating solid model changes, detailed drawings of weldments and revisions / updates of electronic drawing files Processed ECO paper work, printing out the latest revisions Responsible original design of new self-contained Solar Panel, custom mobile storage and transportation cart Design and drawing software included Autodesk Inventor 2008 and Vault.          Senior Mechanical Designer   01/2004   to   01/2008     Company Name   City  ,   State       Designed and detailed custom coating fixtures & tooling for the BAK, LeyBold, and MSP coating chambers Designed original parts creating solid CAD models, detailed drawings, Iges or Step files for solid model geometry, PDF files for in-house data file management into SAP Processed revisions and updates for electronic drawing files, created hard copies of the latest revisions for production use Supported machine shop manager as the Assistant Manager for all in-house machining work Backup operator and maintainer for 3D printing operations using Invision S2 Created CAD models and downloaded solid model parts to create working 3D stereolithography rapid prototype parts for engineering test work and analysis Aided with the mechanical fixture and tooling equipment for assembly of rear projection light engines Direct design assistant to the head BAK & LeyBold coating engineers for two and half years.  Design and drawing software included Autodesk Inventor 10.          Education      Associate of Applied Science  :   Machine Drafting Technology   May 1992       Front Range Community College   City  ,   State  ,   United States      Machine Drafting Technology         Skills     3D, Assistant Manager, AutoCAD, Backup, CAD, concept, drafting, features, file management, functional, drawing, machining, director, mechanical, modeling, Packaging, PDF, process engineering, SAP, SolidWorks, transportation, trouble-shooting    "
DESIGNER,"         ARCHITECTURAL DESIGNER       Summary     Over three years of experience demonstrating consistency and outstanding work in a design oriented environment. Effective communicator, great leader, creative thinker, and problem solver who builds teamwork and possesses initiative to exceed goals.       Accomplishments      ‚ÄúLetter of Appreciation‚Äù Design Recognition of the National Architectural Accrediting Board 2014-2015  ‚ÄúChicago Prize Award‚Äù Design Recognition and Nomination for Outstanding Project 2012  ‚ÄúClose the Gap d3 Competition‚Äù Winner and Project Exhibition 2011  ""Architectural Design & Conservation"" Second Place Winner 2008  Led the design proposal of the downtown sector of Caguas, PR including improvements to hardscape, landscape, and existing buildings  Led the design proposal of the School's of the 21st Century Project of San Juan, PR  Supervised and managed design and construction documents for the two winning School's: Santiago Veve Calzada, and Santiago Iglesias Pantin        Experience      ARCHITECTURAL DESIGNER      Company Name   City  ,   State      Organized projects in accordance to BIM Standards  Discussed design standards and procedures with the directors of design and architecture.  Created oral and written presentations for project designs and proposals.  Collaborated with structural engineers, and interior designers to see that construction was in line with drawings and designs.  Coordinated with the project team in the development of preliminary and final design documents  Managed the design process from conceptual phase through construction  Initiated design proposal, including an oral and written presentation for new design ideas  Fostered and maintained a collaborative professional working relationship with the project leadership team  Completed formal design intent and construction documentation         ARCHITECTURAL DESIGNER      Company Name   City  ,   State      Acted as lead designer for small projects and landscape enhancements, as well as larger projects and proposals  Reviewed completed reports, plans, and project designs  Completed formal design intent and construction documentation  Drafted detailed drawings of structures, specifying dimensions and materials needed  Discussed design standards and procedures with the directors of design and architecture  Created visual presentations for project designs and proposals  Collaborated with the project team to see that construction was in line with drawings and designs  Coordinated the project team in the development of preliminary and final design documents         BIM/ VISUALIZATION SPECIALIST      Company Name   City  ,   State      Discussed design standards and procedures with the directors of lighting design  Defined organizational procedures for incorporating information into a Building Information Model (BIM)  Drafted detailed drawings of structures, specifying dimensions and materials needed  Reported on status of design process to project manager  Created oral and written presentations for project designs and proposals  Created professional to-scale sketches to communicate and clarify design requirements  Collaborated with 3d builders to see that construction was in line with drawings and designs  Coordinated with the project team in the development of preliminary and final design documents         DESIGNER AND CONSULTANT       Current      Company Name   City  ,   State      Supported model development and subsequent animation of models.  Mentored other artists on quality standards and improvements.  Collaborated with a creative design team to complete projects on tight deadlines.         Education      Master of Science  :   ARchitecture   2013     University of Illinois Urbana-Champaign   City  ,   State  ,   USA           Bachelor of Science  :   Architecture   2010     University of Puerto Rico   City  ,   State  ,   USA     GPA:   Magna Cum Laude Honors    Magna Cum Laude Honors        Languages     Bilingual Spanish/English  Fluent reading/writing  Spanish/English          Skills     Personal: Rhino; Revit; CInema 4D; all-Adobe CS; AutoCAD; HDR imaging; Lighting; Market Research; 3dMax; Maya; Revit; Modeler; Sculptor   Professional: imaginative and creative thinking skills; ability to analyze and critically assess problems; ability to see the big picture as well as giving attention to the smallest detail; ability to communicate effectively; understanding of history; cultural and environmental concerns; lateral thinking skills to solve complex problems; coordination and interpersonal skills to manage a complex project team   Qualifications: Design talent; Engineering ability; Social awareness; Business aptitude    "
DESIGNER,"         INTERIOR DESIGNER       Summary     Successful Design Consultant with over 26 years of experience.  Who manages large-scale interior and exterior projects from low to high-end residential homes.  Capable Interior Designer equipped with a can-do attitude who leverages the valuable design insight gained from past creations.  Enthusiastic and confident demeanor enables customers to feel at ease with the design process.  Exhibits sophisticated taste and a unique design style.       Highlights         Concept development  Space planning  Color and material application  Strong leader      Product specifications  Interior architectural detailing  Proficient with furniture systems            Accomplishments      Successful Interior Design Consultant for 27 years.  Managed and supervised large-scale remodeling of.  interior and exterior projects.  Including average to high-end residential homes and historical homes .        Experience     07/2007   to   Current     Interior Designer    Company Name   -   City  ,   State      Worked with Dr Vettese for over 18 years.  I have done over 9 homes in the US and Mexico.  Produced content for material boards and specification binders for presentation and construction.Successfully assisted clients in choosing furnishings that were consistent with their preferences and budget.Developed interior design concepts and prepared interior systems and finishes.Reviewed project costs, budgets and adherence to schedules.Visited home sites when necessary to assess and fulfill customer needs.Ensured that the project vision and design intent were reflected.         08/2012       Company Name   -   City  ,   State      Maintained accurate specifications for each project.Ensured that the project vision and design intent were reflected.Visited home sites when necessary to assess and fulfill customer needs.         01/2012   to   07/2013     International Representative    Company Name   -   City  ,   State      Introduced sustainable homes to third world countries.  Trained in off-the- grid home construction.  Created professional presentations to creatively communicate design intent and direction.          Education     1987     Associate of Arts  :   Arts    Roosevelt University   -   City  ,   State  ,   USA    Arts       1985     High School Diploma  :   General Education    Calvin Coolidge High School   -   City  ,   State  ,   USA            Skills      Budgets,  color, content, clients, direction. Graphic, interior design, presentations, space planning, specification,  and vision.    "
DESIGNER,"         MECHANICAL DESIGNER         Summary     Im offering over twenty-eight (28) years of extensive working knowledge of the principles, theories and concepts in the design-engineering field.    A self-motivated, assertive individual, who learns quickly, accepts new challenges, works well independently and also in team environments; lives up to high personal standards integrity/ethics; pro-actively demonstrates good interface/communication, task management.       Highlights         3D Model part design and assembly development including BOM generation.  Create weight distribution analysis as well as present findings and able to defend assumptions.    Heavy and light structural frame design and aluminum mounting platform design.  Strong under standing of hydraulic components and able to do troubleshooting with the ability to develop and improve hydraulic circuits from existing schematics.              Experience      Company Name     May 2013   to   July 2015     Mechanical Designer   City  ,   State      As a member of the Research and Technology team, I was able to be a part of several projects focused on saving the company money by reducing down time of equipment, use of tested and approved quality parts and material.  Designs were developed with the use of Creo Parametric 2.0, Windchill and Autodesk Inventor 2015.  Designed, tested and implemented a pneumatic circuit to insure proper conditions existed prior to engaging and dis-engaging the clutch on the Frac pump units.  This circuit protects the clutch from premature failure and unnecessary ware.  Investigated Fluid End failures and corrected drawing errors related to seat angel.  This significantly increased the life of the Fluid Ends.  Created approved source control drawings for the fluid end valves and seats witch eliminated the use of misaligned seat and premature washouts of the fluid ends.  Designed a cross unit manifold used to connect up to twenty two (22) Frac Pumps to run off natural gas or field gas.  This significantly reduced fuel cost across the fleet of Frac pumps.  Troubleshot and redesigned the hydraulic circuit on the fleets sand conveyers.  This redesign significantly reduced down time and reduced the amount of training needed for field hands.  Troubleshot and redesigned the hydraulic circuit on a potential venders sand conveyor to correct an issue they were not able to correct.  This redesign involved changing the spool in the PVG valve and installing a cross port relief valve and some re-plumbing of the hydraulic circuit.  Troubleshot and corrected the spillage of sand from the sand conveyors.  This reduced the amount of down time related to sand cleanup and removal.  Designed a dust control system for the company's fleet of sand kings.          Company Name     April 2011   to   May 2013     Mechanical Designer   City  ,   State      As a member of the Coil Tubing Unit (CTU) team, I help to ensure our design and manufactured products meet the rigorous industry standards established by the American Petroleum Institute and the International Standards Organization by the use of 3D parametric model generation and manipulation using Autodesk Inventor Pro 2012 (Routed Systems - Tube and Pipe) and Autodesk Vault Professional 2102.  Create weight distribution analysis as well as present findings and able to defend assumptions.  CTU trailer layout redesigned to eliminate costly manufacturing rework, errors and confusion.  Hydraulic Wet Kit assembly and frame design.  Heavy and light structural frame design and aluminum mounting platform design.  Capable of setting up 3D models for use with the integrated Autodesk stress analysis FEA with the understanding of setting the convergence, material, constraints and loads with the ability to interpret hot spots and make adjustments to the model.  Have knowledge of, and can apply, the use of section modulus tables to determine how one shape compares to another in strength for a directional load Able to research possible problems with material selection or component interface and present options.  Vendor/Purchasing Q &A sit-in's for second sourcing prospects.  Direct and indirect interaction with customer regarding additional customer supplied hardware installations.  Take initiative to procure data (research) and make contacts in order to bring viable solutions to the forefront.          Company Name     January 2009   to   February 2010     Planning Engineer   City  ,   State      Applied Aerodynamics Inc. is a FAA/EASA Repair Station and is focused on, but not limited to, Repair / Overhaul / Manufacturing of flight control surfaces and aircraft composites.  I was responsible for the planning of incoming repair orders for aviation parts and for repair station planning and work instruction for aircraft components from minor skin repairs to complete rib, skin and spar replacement.  As Planning Engineer I also created and developed internal procedures and assured compliance to the D1-51991 Digital Product Definition (DPD) for Boeing Suppliers.  The successful on-sight Boeing DPD audit allowed Applied Aerodynamics to begin downloading, receiving, and/or using DPD data for manufacturing and repair of Boeing parts.  I interact with contracts, customer service, engineering, purchasing and internal fabrication shops.  I would review orders and procedures for process improvements.  As Planning Engineer I was also heavily involved in the Parts Manufacturer Approval (PMA) development at Applied Aerodynamics.  Parts Manufacturer Approval (PMA) is an approval granted by the United States Federal Aviation Administration (FAA) to a manufacturer of aircraft parts.          Company Name     October 2006   to   December 2008     Senior Manufacturing Planner   City  ,   State      AeroParts Manufacturing and Repair is focused on sheet-metal detail parts, assemblies and drop-hammer stampings.  The FAA/EASA Repair Station overhauls metal and fiberglass ducting for large commercial aircraft.  As Sr. Planner I was responsible for the planning of all incoming production orders for new aviation parts and for repair station planning and work instruction for aircraft components.  I interact with contracts, customer service, engineering, purchasing and internal fabrication shops.  I would review orders and procedures for process improvements.  I would ensure that all customer requirements are verified in existing orders and reviewed in new orders before releasing to subsequent operations.  I reviewed all job folders, customer requirements and developed a plan to have the parts manufactured based on the contractual requirements.  I would develop a ""Master Shop Traveler"" by: Inputting information per purchase order and/or drawing.  Assign a ""task number"" (traveler number).  Input manufacturing instructions, sequences, and inspection points as required.  Input Specifications, verification and testing needs, etc.  into job costing system.  Create and print the shop traveler.  As Senior Manufacturing Planner I would release shop traveler to production /stores for issuance of product, material(s), and/or tooling required to begin production flow.  I would also Review completed travelers for ""approved"" change(s) made during production.  Categorize required change(s) has either ""one-time deviation only"" or ""required on future production"".  If change(s) are ""required for future production"" then enter change(s) into system and forward that information to the contract department for pricing adjustments on future sales.  I was also responsible for conduct technical and estimating support by researching and reviewing work order requirements as requested by Production, Quality, and/or Management as well as providing lead-time estimates, manufacturing methods, historical planning information, etc.  I was responsible for the planning of all incoming production orders for new aviation parts and for repair station planning and work instruction for aircraft components.  I interact with contracts, customer service, engineering, purchasing and internal fabrication shops.  I would review orders and procedures for process improvements.          Company Name     June 2004   to   July 2006     Senior Mechanical Designer   City  ,   State      I was responsible for designing electro-mechanical assemblies for Mobile Command and Communications Systems for military and commercial applications such as the Beyond Line-of-Sight High Mobility Digital Group Multiplexer Assemblage (BLOS HMDA).  BLOS HMDA is housed in an S805 Shelter; it is mounted and transported on an ECV HMMWV.  The design employs a rack mounting system for mounting electronics and equipment that is based on EIA standards.  Included, but not limited to, my responsibilities are:  troubleshooting existing solid models, generating new solid models, and supporting documentation for the following: Sheet Metal Fabrication, Assemblies and Subassemblies Welding, Punching, Forming and Machining Electro-Mechanical Assemblies and Subassemblies Cable and Harness Assemblies All design and documentation were prepared using SolidWorks Rev 2004 and Rev 2005, in compliance MIL-STD-100E; ANSI Y14.5M-1982; ASME Y14.5-1994 requirements and industry standards.          Company Name     June 2002   to   November 2003     Senior Mechanical Designer   City  ,   State      The U.S.  Department of Energy's Waste Isolation Pilot Plant (WIPP) is the world's first underground repository licensed to safely and permanently dispose of excess transuranic radioactive waste from research and production of nuclear weapons.  Project facilities include disposal rooms mined 2,150 feet underground in a 2,000-foot thick salt formation.  In my position,     as the Senior Mechanical Designer, I supported design and documentation of the following projects associated with Remote Handling of Transuranic Radioactive Waste:   Underground Radios Continues Air Monitoring (CAM) Remote Alarm, Filter Clip 2¬Ω Ton Jib Crane for the Cask Preparation Station Radiation Source Holders Elevated Work Platform for Cask Preparation Station Shrouded Probe assemblies Hydraulic Wrench System for 10-160B Casks.  10-160B Road Cask Lid Vent Tool Underground Ventilation System and Underground Bulkhead Assemblies.          Company Name     August 1996   to   June 2001     Senior Mechanical Designer   City  ,   State      Supported design and documentation of electro-mechanical packaging of data acquisition electronics, instrumentation, missile, and satellite guidance systems utilizing global positioning system (GPS).  Units are connected to multiple sensors and actuators throughout an expendable launch vehicle such as ATLAS IIAR, DELTA II, and DELTA III.  Supported new product design, by provided all supporting design and documentation of tooling, wiring fixtures and assembly fixtures for programs I was assigned.  Design layouts, assembly drawings, parts list, and engineering details were generated in AutoCAD-R14 in compliance with MIL-STD-100E; ANSIY14.5M-1982; ASMEY14.5-1994 requirements.  Presented design proposals to management and our customers.          Company Name     August 1994   to   March 1996     Senior Mechanical Designer   City  ,   State      Specialized in mechanical engineering/aerospace design and electro-mechanical packaging of black boxes.  Generated AutoCAD-R12 design layouts, assembly drawings, and engineering details from verbal instructions and engineering sketches to DOD-STD-100C,  MIL-STD-100E/, and corporate standards.  Established datum's, dimensions, geometric tolerances to ANSI Y14.5M-1982 requirements, and application of standard notes, material call-outs and generation of parts list.  Performed change order tracking, statistical data and checking functions.  Maintained web-based mechanical parts Library.  Developed solutions and provided technical assistance to internal engineering; troubleshooting/configuration management change order problems.          Company Name     October 1992   to   August 1994     Senior Mechanical Designer   City  ,   State      Extensive design technology and manufacturing of Vertical and Horizontal Shaft High Velocity Impact Crushers and associated components, castings, precision machinery, and other heavy mining, structural steel, and industrial equipment.  Analyze and investigate pertinent design factors such as ease of manufacturing, availability of materials and equipment, interchangeability, replaceability, strength weight efficiency, and contractual specification requirements.  Design and produce layouts of complex assemblies, detail parts of devices, mechanisms and structures of high velocity impact rock crushing manufacturing equipment.  Develop new product, process and service concepts.  Provide technical advice and project leadership to management.  Strong customer, internal, and subcontractor interface and coordination.  Communicate with line manufacturing engineering regarding tool needs and change orders.  Resolve technical problems on designs to assure cost-effective manufacturing production and workable tooling.  Apply tolerance specifications, and make decisions as to whether tolerances could be met.  Recommend tooling changes for a cost-effective production.  Supervised generation of drawings to MIL-SPEC and ANSI standards.  Audited layouts and drawings for clarity, completeness, standards, procedures, specifications and for accuracy of calculations and dimensions.          Company Name     June 1986   to   October 1992     Senior Mechanical Designer   City  ,   State     Specialized in mechanical engineering/aerospace design and electro-mechanical packaging of black boxes. Generated AutoCAD-R12 design layouts, assembly drawings, and engineering details from verbal instructions and engineering sketches to DOD-STD-100C,  MIL-STD-100E/, and corporate standards.  Established datum's, dimensions, geometric tolerances to ANSI Y14.5M-1982 requirements, and application of standard notes, material call-outs and generation of parts list.  Performed change order tracking, statistical data and checking functions. Maintained web-based mechanical parts Library. Developed solutions and provided technical assistance to internal engineering; troubleshooting/configuration management change order problems.         Education      Hydraulics Training     2012       Certification       Completed 60 hours Industrial Hydraulics Training (Level I, Level II and Hydraulic Trouble Shooting).         Federal Aviation Administration     2004       License  :   Private Pilot's License     Earned Federal Aviation Administration FAA Private Pilot's License         New Mexico State University     2003       Pro/Engineer Certification  :   Pro/Engineer    City  ,   State       Completed certification program for Pro/Engineer         South Plains College     1986       Associates Degree  :   Drafting Technology    City  ,   State       Applied Science & Drafting Technology         Affiliations     Aircraft Owners and Pilots Association (AOPA) Member.       Accomplishments      Capable of setting up 3D models for use with the integrated Autodesk stress analysis FEA with the understanding of setting the convergence, material, constraints and loads with the ability to interpret hot spots and make adjustments to the model.  Have knowledge of, and can apply, the use of section modulus tables to determine how one shape compares to another in strength for a directional load Able to research possible problems with material selection or component interface and present options.  Direct and indirect interaction with customer regarding additional customer supplied hardware installations.  3D Model part design and assembly development including BOM generation.  Take initiative to procure data (research) and make contacts in order to bring viable solutions to the forefront Recent 60 hours Industrial Hydraulics Training (Level I, Level II and Hydraulic Trouble Shooting).  Posses an understanding of hydraulic components and able to do troubleshooting with the ability to develop and improve hydraulic circuits from existing schematics.  High-density packaging, 3-D Solid Modeling, , large and small mechanisms, sheet metal, wire harness, and installation control drawings.  Working knowledge of: DOD-STD-100E, DOD-D-1000, ANSI Y14.5M-1982, ASME Y14.5-1994 standards/specifications.        Additional Information      HONORS AND ACHIEVEMENTS   President's List (4.0 GPA) two semesters, Dean's List, Academic Scholarship, Honorary Draftsperson of the Year 1986, member National Honor Society while attending South Plains College. Maintained a 4.0 GPA at National College.   Received Spot Award, Honored with You Make a Difference, and two Letters of Commendation during employment at Honeywell Defense Avionics Div        Skills     Extremely computer literate and proficient in the use of Microsoft Suites, Word, Excel, Autodesk Inventor Pro 2012 (Routed Systems - Tube and Pipe) and Autodesk Vault Professional 2102, certification in Pro/Engineer, Creo, ComputerVision 3-D Personal Designer, CADDS4X-SUNhardware, AutoCAD-R2002, SolidWorks, FastCAD, ProCAD.  ¬†       "
DESIGNER,"         GRAPHIC DESIGNER       Summary    ‚û¢ While working as Front Desk Receptionist at Meyer Sound, contributed to Marketing Team by updating and translating marketing materials, updating website, and improving sales collateral. Promoted to Marketing Coordinator for Latin America. ‚û¢ Contributed to substantial cost savings for Meyer Sound by creating ads for publication, editing graphics, and translating materials thereby eliminating the need to hire third-party agents to complete this work. ‚û¢ Researched vendors and negotiated service agreements to have marketing materials and swag for Meyer Sound produced in Mexico reducing costs associated with importing these materials from the US.      Highlights        * Marketing Strategy * Project Coordination * Graphic Design * Branding * Event Planning * Print Production * Social Media * Tradeshow Coordination * Marketing Collateral Development * Press Releases * Copy Writing/Editing * Web Content Management              Experience     January 2014   to   Current     Company Name   City  ,   State     Graphic Designer        Restaurant Consulting & Management Company Developing design solutions to communicate each of the restaurant's unique message and promoting the brand with high visual impact. Graphic design solutions for a variety of products and activities such as POP, websites, social media, email, promotions, product packaging, corporate communications & identity.  Preparing, packaging & delivering production-ready art files.  Creating creative templates for marketing needs  Proofreading to produce accurate and high-quality work especially under challenging deadlines         January 2013   to   Current        City  ,   State     Graphic Designer      Design print materials, such as logos, stationery, flyers, and postcards. Clients Include: Pembroke PR, Main Street Property Services, A grape in the Fog, Photoworks SF, Progressive Hounds, The Handler Brothers, Otis Beanery, Mitzvites, Pet Nanny, District Dogs, Dog Town, SuperFly Pet Supply, No Time for Cancer, Meridian Pro Audio and Promarket. Paola Trejo 2       January 2008   to   January 2013     Company Name   City       Marketing Coordinator, Latin America      Mexico City Professional Sound Manufacturer Worked directly with the Company's headquarters in Berkeley, CA. Coordinated with marketing team to brainstorm strategies and finalize marketing plans. Translated, maintained, and updated web content in Spanish on a monthly basis. Designed marketing materials, such as datasheets and brochures. Created ads for publication in SoundCheck Magazine. Wrote press releases. Coordinated and led interviews. Coordinated photo shoots. Managed relationships with vendors. Built and maintained productive relationships with customers. Planned and coordinated events, including trade shows and demos. Designed sales binder. Collaborated on creation of presentations in Keynote. Designed and distributed monthly newsletter, e-blasts, and invitations. Represented the company in corporate events, trade shows, marketing conferences and meetings.       January 2005   to   January 2008     Company Name   City       Graphic Designer        Mexico City Consumer Goods Advertising Agency Clinets include: Rimmel London, Dannon, Sigma, Sally Hansen, Palmer's.  Produce design solutions to communicate clients' messages with high visual impact for a variety of products & activities.  Layout, image manipulation, and prepress production for offset and digital color output. Established design briefs and project time-lines. Coordinated with external agencies. Meeting clients to discuss their needs, objectives and budgets. Designing and creating a wide variety of graphic art and promotional material. Producing designs for both internal and external communications. Involving customers in the design process. Developing design briefs. Explaining design concepts and ideas to clients and colleagues. Providing graphical support for Blogs, websites and social media. Working on presentations, leaflets, trade-marks, marketing materials and banner designs. Producing accurate and high-quality design work. Examining design work for quality, consistency, and accuracy. Creating a consistent corporate and brand identity for clients. Preparing design files for production. Taking design ideas from generation through to completion. Generating multiple concepts for a campaign or project. Working on projects to strict timescales. Computer Skills: Illustrator | Photoshop | InDesign | Dreamweaver | Flash | Premier | Freehand Graphics: Logo Design, Editorial Design, Web Design, Illustration          Education     2004     Universidad del Valle de M√©xico   City  ,     MX     Bachelor of Arts  :   Graphic Design    Universidad del Valle de M√©xico - Mexico City 2004 Bachelor of Arts - Graphic Design        Presentations    Worked directly with the Company's headquarters in Berkeley, CA. Coordinated with marketing team to brainstorm strategies and finalize marketing plans. Translated, maintained, and updated web content in Spanish on a monthly basis. Designed marketing materials, such as datasheets and brochures. Created ads for publication in SoundCheck Magazine. Wrote press releases. Coordinated and led interviews. Coordinated photo shoots. Managed relationships with vendors. Built and maintained productive relationships with customers. Planned and coordinated events, including trade shows and demos. Designed sales binder. Collaborated on creation of presentations in Keynote. Designed and distributed monthly newsletter, e-blasts, and invitations. Represented the company in corporate events, trade shows, marketing conferences and meetings Worked directly with the Company's headquarters in Berkeley, CA. Coordinated with marketing team to brainstorm strategies and finalize marketing plans. Translated, maintained, and updated web content in Spanish on a monthly basis. Designed marketing materials, such as datasheets and brochures. Created ads for publication in SoundCheck Magazine. Wrote press releases. Coordinated and led interviews. Coordinated photo shoots. Managed relationships with vendors. Built and maintained productive relationships with customers. Planned and coordinated events, including trade shows and demos. Designed sales binder. Collaborated on creation of presentations in Keynote      Languages    Spanish - Native Speaker | [AND] Translation: English/Spanish and Spanish/English [AND] Translation: English/Spanish and Spanish/English      Skills    Marketing, Clients, Ads, Basis, Sales, Translated, Solutions, Advertising, Brand Identity, Budgets, Dreamweaver, Flash, Freehand, Hansen, Illustration, Illustrator, Indesign, Logo Design, Photoshop, Premier, Prepress, Promotional, Web Design, Pr, Public Relations, Graphic Design, Corporate Communications, Packaging, Point Of Purchase, Pop, Proofreading, Branding, Content Management, Copy Writing, Event Planning, Front Desk, Marketing Collateral, Marketing Strategy, Receptionist, San, Storage Area Network, Tradeshow, Translating, Web Content Management   "
DESIGNER,"         FLORAL DESIGNER       Summary     Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.        Highlights          Inventory control¬†  Employee scheduling  Cash handling and banking      Floral designer  Organized  Placing orders in person and over the phone  Customer service  Excellent multi-tasker            Experience     June 2013   to   March 2016     Company Name   City  ,   State     Floral designer       Designed arrangements for wide range of events, which included wedding and corporate parties. I did all of the prep work as well. I kept the showroom clean and maintained properly for display        January 2011   to   December 2012     Company Name   City  ,   State     Floral designer       Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs, as well as floral designing.        April 2008   to   August 2009     Company Name   City  ,   State     Cashier       Cashier main function. In addition helped unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Marked clearance products with updated price tags.        October 2002   to   April 2008     Company Name   City  ,   State     Manager/Floral designer       Opened and closed the store, which included counting cash drawers and making bank deposits.Maintained visually appealing and effective displays for the entire store. Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs, as well as design floral arrangements for the cooler display and for outgoing orders.         Education          Northwestern College   City  ,   State  ,   Dupage       Medical Assistant         "
DESIGNER,"         PRESENTATION DESIGNER           Summary     Customer Service and Retail Associate.Specializes in Design and technology, with a particular talent for building a solid customer base.Team-oriented, working well in a collaborative environment, yet thrives on personal sales achievements       Highlights          InfoGraphics Person of the Quater (2014)  MTN Yello Star Award Person of the Quater.  Customer Care Satisfaction Training  Retail and Sales       Adobe Photoshop (Mock ups and Prototype)  Axure RP (Wireframes and Interactive Prototypes)  Adobe Illustrator (Vector Assets)  Adobe Dreamweaver (Creation of mobile sites and Websites)  HTML and CSS. Adobe Creative Suite CC, Adobe Photoshop, Adobe Illustrator, Adobe Dreamweaver, HTML, CSS, Jquery, Axure RP, Powerpoint and Keynote            Experience      Presentation Designer    February 2016   to   Current     Company Name   Ôºç   City  ,   State      Designing Keynote and Powerpoint Slides.  Creation of Graphic Assets for the presentations.  Animating Keynote/Powerpoint slides.  Conceptualize and visualize clients brief/ scripts to storyboards.  Work primarily with producer to deliver on presentations before deadlines.          Multimedia Designer    October 2015   to   Current     Company Name   Ôºç   City  ,   State      Create marketing or product tutorial videos - create storyboards, record audio, shoot video, and edit final product Other projects may include catalog/brochure design, marketing collateral, online banners, print advertising.  Collaborate with project teams to plan, analyze, organize, and complete assigned projects.  Design and develop marketing materials for product campaigns, events, presentations, and internal communications using cross-platform and industry standard design and office software (both proprietary and open source); visually communicate abstract and concrete ideas.  Work primarily with Jesus House Dallas team to resolve a wide range of design related marketing requests and challenges in imaginative and pragmatic ways.             June 2013   to   July 2015     Company Name          User Experience and User Interaction Designer (Team Lead) Working with the whole project team to develop the solution, deliver a detailed User Experience to support this, and see it through to implementation.  Understanding the business objectives and user requirements of the project, by whatever means required, and translating these into site blueprints.  Website evaluation and competitive benchmarking.  Gathering information, identifying user types and user needs using questionnaires, workshops and interviews.  Defining user scenarios, goals and tasks, and resulting customer journeys.  Content organization and creation of site maps, navigation systems, wire frames, user journeys/process flows and functional specifications.  Prototyping, customer testing and usability testing.  Developing implementation or style guidelines.  Understanding how site/application blueprints are impacted by, and need to interface with, technical development.  Alongside: Challenging the brief where required and adding depth of thinking to the solution.  Responsibility for project work, in terms of producing and articulating deliverables and self-management.  Relentlessly review the standard of work, ensuring that only work meeting the highest levels of quality are presented to the client.  Assist with development of test plans and scripts for usability testing.          Customer care and Digital media    October 2011   to   June 2013     Company Name         Worked with the Systems and processes department of MTN Nigeria to ensure that products launched adhere to the defined policies, procedures and quality standards as agreed within the department  -Perform UATs and FUTs of new products as directed by the Quality assurance Engineers  -Support the development of product and services end to end (Product lifecycle)  -Decompose high level information into details and develop requirements specifications according to standard templates.  -Conduct research and evaluate information on new product and services that can be beneficial to the business e.g the introduction of QR code to banners which currently is a success.   -Prepare and deploy Customer awareness videos e.g Siebel CRM tips & Tricks, Hyconnect, Hynet, MTN mifi etc across regions via flash presentations.  -Use organization and time management tools to track cases and meet turn-around-times and other required metrics.  - Gather and share feedback related to customer satisfaction with regards to existing data service, messaging product and services  - Assist in the reviewing and designing of information packs and FAQs to be deployed to online Representatives in all regions.   - Monitor and report performance of existing products in the customer portfolio to the customer relations division.  -       Develop the MTN HR Career Portal.  -       Create MTN MNP teaser animation video for South Africa presentation.         Education      Bachelor of Science   :   Computer Science  ,   5/2009    Covenant University          Computer Science        Professional Affiliations    Accomplished Designer with  5 years in a User Experience and Interface Design, working on platforms like Microsoft Sharepoint and Mobile Applications, i have a proven ability to develop and implement clean, slick interfaces that support business goals and financial objectives. Recognized as an expert and good listener with clients, translating their vision to reality.      Skills     Adobe Creative Suite, Adobe Dreamweaver, Adobe Illustrator, Adobe Photoshop,  Powerpoint, Keypoint, Prototyping, Wireframes and Illustrations    "
DESIGNER,"         SALON DESIGNER           Career Overview      Committed and motivated  with exceptional customer service and decision making skills.   Strong work ethic, professional demeanor and great initiative.  Energetic and reliable Office Manager skilled with working with a diverse group of people.  Team-player eager to bring strong administrative skills to a growing company in need of top-level support.  Self-motivated administrative professional with extensive experience overseeing office operations.        Professional Experience      Salon Designer    December 2014   to   June 2015     Company Name   Ôºç   City  ,   State      Essential Duties and Responsibilities but not limited to:Perform hair style consultation in order to decide what services the client needs.Provide services to clients such as shampooing, cutting, styling, coloring and highlighting as desired.Maintain safety standards and cleanliness.Emphasize product benefits and assist clients in the selection of retail products or services for their hair care needs.Maintain a consistent relationship with client base in order to ensure return clients.Pro-actively develop new customers.Attend and participate in continuing education and training in order to follow new trends and techniques.Perform waxing services.Thorough knowledge of hair styles, hair care products and related procedures.Physical mobility, able to stand for prolonged periods of time.Inventory stock and requisition new merchandise.Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.Ticket, arrange and display merchandise to promote sales.Exchange merchandise for customers and accept returns.          Call Center Representative    October 2013   to   November 2013     Company Name   Ôºç   City  ,   State      Determine requirements by working with customers.Answer inquiries by clarifying desired information; researching, locating, and providing information.Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfill requests by clarifying desired information; completing transactions; forwarding requests.Sell additional services by recognizing opportunities to up- sell accounts; explaining new features.Maintain call center database by entering information.Keep equipment operational by following established procedures; reporting malfunctions.Update job knowledge by participating in educational opportunities.Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.          Set-up Processor    January 2013   to   August 2013     Company Name   Ôºç   City  ,   State      Assemble and print submission documents to be moved to Credit Processors.Order appraisals from appropriate Appraisal Management Company, title from the title attorney, subordinations as needed.Complete all QC fields within LOS and Loan Flow and respond to all QC issues as required.Maintain integrity of all data within the loan file and check validity of data on the submitted.Maintain contact with Loan Originators advising them of status of loan package as needed Prepare verifications of employment.Set up and disclose 30-40 loans per month.          Sales Associate    October 2012   to   December 2012     Company Name   Ôºç   City  ,   State      Greet customers and ascertain what each customer wants or needs.  Recommend, select, and help locate or obtain merchandise based on customer needs and desires.  Answer questions regarding the store and its merchandise.  Maintain records related to sales.  Inventory stock and requisition new stock.  Ticket, arrange and display merchandise to promote sales.  Clean shelves, counters, and tables.  Package purchases, and wrap gifts.  Change Watch Batteries.  Compute sales prices, total purchases and receive and process cash or credit payment.  Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.  Demonstrate use or operation of merchandise.          Owner    November 2009   to   May 2012     Company Name   Ôºç   City  ,   State      Essential Duties and Responsibilities but not limited to:Maintained a positive, upbeat atmosphere, while ensuring high customer satisfaction.Established a strong relationship with client base to generate long term business.Performed all marketing for business.Performed accurate monthly inventories of supplies and hair products.Schedule client appointments.Update and maintain customer information records, such as beauty services provided.Counted and documented opening and closing cash amounts daily.Demonstrate and sell hair care products and cosmetics.Keep work stations clean.Stay informed of the latest styles and hair care techniques.Educated clients about products and self- maintenance for healthy hair.Cleaned and maintained the entire salon.          Education        Cosmetology License  ,   Sep 2007    SUNSTATE ACADEMY   Ôºç   City  ,   State  ,   United States    Cosmetology License        Associate of Arts   :   General Education  ,   Aug 2006    SAINT PETERSBURG COLLEGE   Ôºç   City  ,   State  ,   United States    General Education        Languages    Bilingual, Greek and English, oral and written.      Skills    Adobe, attorney, benefits, call center, cash registers, closing, good communication skills, interpersonal skills, oral, consultation, Credit, client, clients, customer satisfaction, database, English, features, Greek, Inventory, Regulatory Compliance, marketing, Excel, Exchange, money, Power Point, Ms Word, policies, problem-solving skills, Processors, Maintain records, reporting, researching, retail, safety, sales, tables, written   "
DESIGNER,"         LEAD DESIGNER       Career Focus     An professional with experience in dealing with the optimization of complex processes or systems as well as providing steel framing solutions to residential and commercial applications.Dedicated engineer with excellent technical, analytical and communication skills demonstrated by 4 years of experience.Experienced CAD Drafter with solid knowledge of the practical application of engineering science and technology. Proven ability to manage multiple projects and meet critical deadlines.       Skills         Certification: Six Sigma, Greenbelt  Technical experience with software platforms  Software/algorithm design and development  Engineering software  Software/algorithm design and development  Strong presentation skills  Process improvement  Team player  Mechanical design/implementation  Visual Basic; Inventor Fusion 2013;       Project management  Training program implementation  Scheduling tools  Laboratory evaporators  Tube furnaces  Synopsys Prime  The Mathworks MATLAB  Microsoft Visual Basic  MS SQL Server 2008  Arena  Flow Layouts; and, Time Studies            Accomplishments     Statistical Analysis   Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department.     Testing, Evaluation and Analysis: ¬†   Tested equipment to ensure compliance.  Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment.    AutoCad Software Utilization ¬†   Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects.    Document Control ¬†   Served as document control specialist to design micro precision apertures, sheet metal enclosures, membrane switches and cabling, while following proper standards.    CADD Training ¬†   Supervised and trained associate drafters.  Organized and delegated projects according to co-workers abilities.   Drafting   Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with company's drafting standards.   Applied Materials Drafting Standards   Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with industry standards.     AutoCad Software Utilization ¬†   Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects.    Document Control ¬†   Served as document control specialist to design micro precision apertures, sheet metal enclosures, membrane switches and cabling, while following proper standards.    Project Management ¬†   Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints.         Professional Experience      Lead Designer   04/2014   to   Current     Company Name   City  ,   State      Managed numerous projects simultaneously within budgetary restrictions.Designed carts, frames, doors, panels, enclosures and brackets using Inventor and AutoCAD.Created mobile and modular custom container structures for variety of applications including storage, offices and mobile labs.Collaborated with engineers and project managers regarding design parameters for client projects.Operated computer-assisted engineering and design software to complete engineering tasks by deadline on an ad hoc basis.Drew sketches to accurate scale showing relation of proposed installations to existing facilities and exact specifications and dimensions.         AutoCAD Engineer   08/2013   to   05/2015     Company Name   City  ,   State       During tenure, contributed to the development of Pride Park, Midlothian High School, Woods Chapel, Galveston Industrial, and Craig LF Partners.  Independently Developed new and exciting products such as commercial and residential framework design.  Created engineering and shop drawings for roofs and floor layouts, wall panels and trusses, deck designs and blue prints.  Worked directly with local architects and contractors by preparing CAD work samples.  Played an instrumental role at meetings and presentations; also built study and  *presentation models for display.  Skills used: AutoCad 3D, Vertex BD, Key Truss 1.184, Steel Smart 7.0, SolidWorks, Blueprints, Shop drawings, Hilti Profis Anchor, Inventor Fusion 2013, Nitro Pro 8, vu 360,  Steel View, Key Build Steel.   Designed carts, frames, doors, panels, enclosures and brackets using Inventor and AutoCAD.Resolved part and assembly discrepancies.Managed numerous projects simultaneously within budgetary restrictions.Designed carts, frames, doors, panels, enclosures and brackets using Inventor and AutoCAD.Collaborated with engineers and project managers regarding design parameters for client projects.Created mobile and modular custom container structures for variety of applications including storage, offices and mobile labs.         Project Engineer   08/2012   to   05/2013     Company Name   City  ,   State       During tenure, contributed to a $35 Million dollar facility expansion, reduced distance travel by 84% and time by 71%, increased production by 20% and, produced a rate of returAssisted sales force in programming customer requirements and expectations while providing practical solutions.n of approximately 26%.  Manufacturing facility layout planning using CAD designs.  Created a team project journal, which served as a progress log.  Skills used: Flow charts, spaghetti charts; time studies, cost analysis, Pareto's principle, and simulation.          Construction Aide   06/2006   to   05/2013     Company Name   City  ,   State       Designed a plan for a leadership conference for young professionals.  Developed budget and sponsorship packages to raise funds.  Used Adobe Photoshop to design conference logo, which saved the chamber $3400.  Tested and monitored product safety, leading to safer electronic communications products.          Education and Training      Bachelors of Science  :   Industrial Engineering   May 2013       Louisiana Tech University   City  ,   State        Industrial Engineering  Member of I.I.E Club  Advanced coursework in Industrial Engineering         Affiliations     Alpha Phi Alpha  National Society of Professional Engineers (NSPE)       Skills     Adobe Photoshop, AutoCAD 3, Blueprints, budget, CAD, charts, cost analysis, funds, layout, leadership, Lingo, logo, MathCAD, meetings, Excel, MS Office, Power Point, Word, MiniTab, presentations, progress, simulation, Six Sigma, SolidWorks, Vertex, View, Visual Basic    "
DESIGNER,"         CAD DESIGNER         Skills          Catia V5	Solidworks  Inventor	Pro-E Wildfire 4, Creo 2.0  GD&T  Production floor support  Design for Manufacturability  Supplier support                Professional Experience     April 2013   to   Current     Company Name   City  ,   State     CAD Designer        Team member in Engine Peripheral group 3D design and creation of 2D drawings using Creo 2.0 Process Engineering Change Notices in Teamcenter PDM and JD Edwards software Create complex models of engine intakes, exhausts, style covers, etc.  using surfacing Hose routings of engine fluid systems Assembly prints Prototype build support Completed one week advanced surfacing training.         September 2007   to   March 2013        City  ,   State     Oshkosh Defense Senior Designer        Team member in Armor and Survivability group 3D design and creation of 2D drawings using Catia V5, Pro Engineer Wildfire and Creo Process Engineering Change Notices in Smarteam PDM and JD Edwards software Utilized GD&T and carried out tolerance stack ups on complex weldments and assemblies Utilized Catia Kinematics work bench to create and prove out various mechanical assemblies such as four bar linkages, automotive latches, and control cables Worked extensively on M-ATV and FMTV truck program proposals Worked in two person design team to design FMTV truck cab shell Designed numerous after-market armor kits in production and fielded on military trucks Extensive experience supporting prototype builds and helping production floor launch new products Surface modeling of stamped sheet metal parts and plastic parts 3D modeling in large assemblies (complete trucks).         June 2006   to   August 2007     Company Name   City  ,   State     Project Engineer/Technical Customer Service Representative        Responsible for cradle to grave design of after-market and OEM motorcycle accessories Specialized in sheet metal and tubing products 3D design using Solidworks and Inventor 2D drawings using Solidworks , AutoCAD, and Inventor Responsible for hand fabrication of prototype parts using shop and production machines Responsible for design and fabrication of all production tooling and fixtures Responsible for finish requirements of parts such as polishing, chrome, powder coating, etc.  Managed production employees during prototype and production stages of projects Traveled to trade shows to receive feedback on products and assist sales staff.         February 2006   to   May 2006     Company Name   City  ,   State     Payroll Auditor        Analyze and fix payroll errors for the Chicago Public School District.  Use of various computer databases.          Education and Training     2005     Mount Mercy College   City  ,   State  ,   USA     Bachelor of Science  :   Mathematics    Mathematics       2003     College of DuPage   City  ,   State  ,   USA     Associate of Science                Skills    3D design, 3Dmodeling, Assembly, AutoCAD, automotive, cables, Catia, databases, JD Edwards, market, mechanical, modeling, payroll, PDM, Pro-E, Pro Engineer, Process Engineering, proposals, sales, shell, Solidworks, trade shows   "
DESIGNER,"         PRODUCTION DESIGNER       Summary     Specializing in Art Department I have had many different opportunities, as well as many different positions. I love working with a team and collaborating, though I can work alone and am happy to do what is asked. I am not concerned with receiving a position of power, I listen to instructions very intently. However if the situation called for it I can easily give instruction in a polite and respectful manner. I am also very skilled with almost all power tools, safety laws, and am a skilled teacher if the occasion calls for it. Though I enjoy the work in art department I am capable of filling any position if need be. I am very passionate about Film and the entertainment industry and will always be willing to help in any way I can.       Highlights          Work well with others and under pressure. Quick learner and yearns to excel. Keeps busy and takes  initiative with things within my department. I am a great delegator when it comes to leading a team,  however I am also very good at following instructions and the chain of command. Sketching and hand  drafting. Proficient in MS Word & Powerpoint. Experienced in Photoshop, Aftereffects, Avid Media, and  Google Sketchup.              Accomplishments     I have only been working in the industry for 3 years yet I already have 6 going on 7 projects listed on IMDB.   I edited a screenplay, turned 50 pages of Dialogue into 127 pages of a well plotted Romance Comedy and full length feature.   I have brought many people together and helped to create work opportunities for the people I believe in and that I know will do the job well.       Experience      Production Designer          Jul 2014   to   Aug 2014      Company Name   Ôºç   City  ,   State     Referred outside hire on a short, 15 minute student film with The New York Film Academy.  A drama about a man, his life, and the life he gave and provided for his three children, one of which is a young deaf boy who was living on the streets until the main character takes him in; in turn leading to family turmoil within his little family.  Coordinated the art department needs based on scheduling, handled art department budget and set coordinator during the build.         Director of Photography               Sep 2013   to   Sep 2013      Company Name   Ôºç   City  ,   State     A one-day photo shoot for a Non Profit organization called The Bird Room.  Found locations with natural lighting in Downtown Los Angeles for headshots, and artistic images for website, with dancers, actors, and our lovely group of donators.         Set Decorator and Props assist ""Small Heist""     Mar 2013   to   Mar 2013      Company Name   Ôºç   City  ,   State    A teaser trailer and promotional short film involving 5 Women who steal millions worth in diamonds but get played for fools.   Dressed the set, helped with continuity, costuming, prop assist. , and also took over as art director when my production designer was called away.        Art Director     Apr 2013   to   Jun 2013      Company Name   Ôºç   City  ,   State     My Name is Vivienne An independent feature film, that took nearly 3 weeks to shoot; about a superficial actress trying to become famous, and with no talent, and how she comes to terms with the reality of working to achieve a goal.  I also acted as prop master and set dresser, as it was a low budget film, also I played the part of production designer when my boss was unable to make it.         Production Designer          Distinguished Gentlemen     Nov 2012   to   Jan 2013      Company Name   Ôºç   City  ,   State     An Independent sitcom, a three-day shoot, with 7 child actors between the ages of 9 and 13.  Located.  and purchased all the props and acted as prop master as well.         Set decorator     Jan 2013   to   Feb 2013      Company Name   Ôºç   City  ,   State    A short film that follows the strange love story of a man with a very unusual sexual relationship with his plants, and learning to accept himself, finding there is some one out there for every one.   Dressed the locations, props assist., created graphics, and was made Art director anytime the production designer was called away or setting up the next location, did art department runs an returns        Art Department                              ""Science of Love""     Jan 2014   to   Jan 2014      Company Name   Ôºç   City  ,   State    Two day music video shoot - Three day long Job   Helped to finish building and painting the set, also involved in tear down. Dressed sets, did resets, and props assist.        Set decorator/ Props Assist          The Coed and the Zombie Stoner     Dec 2013   to   Dec 2013      Company Name   Ôºç   City  ,   State    Dressed locations, tore down dress, props Assist. prepped locations day before crew was to arrive.        Art Director/ Art Department Coordinator/ Fire and Safety Management     Jun 2014   to   Jul 2014      Company Name   Ôºç   City  ,   State    3 week long feature Film shoot.  A serial killer sequel that took place in an abbandoned annual huanted house.  I made sure the location was safe and fire hazard free upon crew arrival. Dressed locations, built props, Props master, Rigged location for easier grip managing that also acted as support for already established walls.        Camera Assist. / Front door attendant / Audience member     Jan 2014   to   Jan 2014      Company Name   Ôºç   City  ,   State    The first ever Stand up Comedy Show at the Ivar theatre.   Helped prep Cameras before guest arrival. Tended to talent. Checked I.D.s at the front door. Acted as a seat filler/audience member and was actually brought in by one comedian to finish his joke.        Set designer and coordinator     Aug 2013   to   Sep 2013      Company Name   Ôºç   City  ,   State    I coordinated the build of two sets on one sound stage. One set was an easy break set that was made to mimic Goerge Millies A trip to the Moon Crash landing. The other was made to mimic a scene From one of Mae wests films.         Miscellaneous Crew               Dude Bro Party Massacre 3     Apr 2014   to   Apr 2014      Company Name   Ôºç   City  ,   State    Production Assistant, stood at the front gate asking for proper indentification and directed arriving cast members to their proper waiting areas, as well as to costuming and make up. Brought water bottles to crew and made sure everything was locked down tight.        Education      Associate of Science  ,   Film Production   September 2013     The Los Angeles Film School   Ôºç   City  ,   State  ,   USA    Taught the basics of every aspect and department in the film making experience. Was awarded with an   Associates in the Science of Film.        High School Diploma     2010     Eagle Rock jr./Sr. High school   Ôºç   City  ,   State  ,   USA    Graduated with a 3.0 and majored in CSI (Advanced biology) and Horticulture.        Skills     Aftereffects, Photo, Photoshop, AD, Art, Avid, budget, drafting, edit, Film, lighting, director, excel, Powerpoint, MS Word, natural, composer, next, Camera, Profit, Quick learner, reality, safety, scheduling, Sketching, website    "
DESIGNER,"         SOLUTION DESIGNER       Summary    Seeking a Planning Engineer position to utilize my skills and abilities in an industry that offers security and professional growth while being resourceful innovative and flexible.      Highlights         Packages          :   AutoCAD 2D & 3D,           Primavera Complete (Web,Client,           Progress Reporter, Team Member) M.S-Office, M.S-Dos,  Digital Designing  & Video Editing (Adobe-Photoshop, Page Maker, Illustrator, Corel-Draw, Adobe-Preimere, Ulead Video Studio, Macromedia Flash,  Projects, Computer Fundamentals and Information Technology).               Experience      Solution Designer     Mar 2014   to   Current      Company Name   Ôºç   City  ,   State     Designing projects.  Manage all site and department specific requirements related to the projects being executed.  Preparing OCS, WIR, MIR.  Track site variations and field instructions.  Program updates in conjunction with schedules (Materials delivery status schedule/drawing status schedule), and work on place at site & histogram updates, which form a part of the weekly & monthly report.         Draughtsman cum site Supervisor     Oct 2012   to   Jan 2014      Company Name   Ôºç   City  ,   State     Manage all site and department specific requirements related to the projects being executed.  Designing projects.  Track site variations and field instructions.  Preparation of quantities and estimation from the working drawing.  Program updates in conjunction with schedules (Materials delivery status schedule/drawing status schedule), and work on place at site & histogram updates, which form a part of the weekly & monthly report.  Monitoring and coordinating with professional consultants, Architecture, Interior and Structural.  Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors.  Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors.  Preparation of the progress reports which reflects the actual progress on site & the main part of the monthly payment.  Preparation of extension of time program (delays caused by additional works to the contract).  Reviewing program efficiency, Analyzing efficiencies & preparation of look aheads, Estimating the weighted percentages.  Liaison with client representatives & consultant.  Determine the project scope of work and analyze.  Monitoring construction site activities such as, material supply, labor work, local payments, etc..,.         Draughtsman cum site Supervisor     Apr 2010   to   Sep 2012      Company Name   Ôºç   City  ,   State     Manage all site and department specific requirements related to the projects being executed.  Designing projects.  Track site variations and field instructions.  Preparation of quantities and estimation from the working drawing.  Program updates in conjunction with schedules (Materials delivery status schedule/drawing status schedule), and work on place at site & histogram updates, which form a part of the weekly & monthly report.  Monitoring and coordinating with professional consultants, Architecture, Interior and Structural.  Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors.  Preparation of remedial programs & detailed programs for critical activities / areas in co-ordination with other contractors /sub- contractors.  Preparation of the progress reports which reflects the actual progress on site & the main part of the monthly payment.  Preparation of extension of time program (delays caused by additional works to the contract).  Reviewing program efficiency, Analyzing efficiencies & preparation of look aheads, Estimating the weighted percentages.  Liaison with client representatives & consultant.  Determine the project scope of work and analyze.  Monitoring construction site activities such as, material supply, labor work, local payments, etc.., While studying 			FORT ENGINEERING.         Trainee     Jun 2009   to   Feb 2010      Company Name   Ôºç   City  ,   State     Monitoring and Supervising Concrete Casting Works.  Day to day inspection monitoring.  Preparation of project documents.  Preparation of completion drawing.  Monitoring and coordinating with professionals.  Preparation of the progress reports which reflects the actual progress on site.  Attending weekly progress meetings.  Monitoring construction site activities such as, material supply, labor work, local payments, other paper work, etc.., Languages Known English (IELTS-4.5), Hindi, Malayalam, Tamil.         Education      DIPLOMA  ,   DIPLOMA IN CIVIL ENGINEERING   2010     Gurukulam Campus   Ôºç   City  ,   State  ,   INDIA    Civil Engineering Government of  Tamil Nadu) Gurukulam Campus, Thackalay H.S.E   (Government of  Kerala) Mahathma College, Tirur S.S.L.C  (Government of  Kerala)         Personal Information    Date of Birth       : 20th April 1990 Sex          : Male Passport No.      : J6269139 Nationality         : Indian Marital Status    : Single Permanent  Address: Karatt House Annara Chattikkal P.O Tirur Pin. 676101 Malappuram Kerala, India Current location: AL-SADD Doha, Qatar.       Skills    3D, Adobe, Adobe-Photoshop, AutoCAD 2, C, consultant, Corel-Draw, Client, delivery, Designing, Dos, English, Estimating, Macromedia Flash, Government, drawing, Hindi, Illustrator, Information Technology, Languages, Materials, meetings, Office, Works, Page Maker, Primavera, Progress, Reporter, Supervising, Video, Video Editing      Additional Information      Personal Data Date of Birth       : 20th April 1990 Sex          : Male Passport No.      : J6269139 Nationality         : Indian Marital Status    : Single Permanent  Address: Karatt House Annara Chattikkal P.O Tirur Pin. 676101 Malappuram Kerala, India Current location: AL-SADD Doha, Qatar.   Declaration I hereby solemnly declare that all the above details furnished by me are true and           correct to the best of my knowledge and belief.   Place: AL-SADD                                                      Yours Faithfully,            Date:                                                                           (ZABEER.K)     "
DESIGNER,"         DESIGNER STYLIST       Summary     High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.        Highlights          Reliable and punctual  Cash handling accuracy  Organized  Time management  Detail-oriented      Strong communication skills  Flexible schedule  POS systems  Energetic self-starter  Excellent communication skills            Experience     02/2014   to   11/2014     Designer Stylist    Company Name   Ôºç   City  ,   State      Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Eyelash extensions Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair  according to state regulations Demonstrate and sell hair care products and cosmetics Used cash register, in charge of daily total sales, and answered phone. Helped customers select products that best fit their personal needs. Processed an average of 30 transactions each day in a timely manner. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Consulted with customers on the latest styles and trends.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.         12/2012   to   11/2013     Stylist and Receptionist    Company Name   Ôºç   City  ,   State      Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Eyelash extensions Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair  according to state regulations Demonstrate and sell hair care products and cosmetics Used cash register, in charge of daily total sales, and answered phone. Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Operated a cash register to process cash, check and credit card transactions.Administered all point of sale opening and closing procedures.Explained information about the quality, value and style of products to Influence customer buying decisions.         07/2012   to   09/2012     Stylist    Company Name   Ôºç   City  ,   State      Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Men's Haircut Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair  according to state regulations Demonstrate and sell hair care products and cosmetics. Administered all point of sale opening and closing procedures.Guided customers in choosing items that reflected personal style and shape.         01/2011   to   01/2012     Student Stylist    Company Name   Ôºç   City  ,   State      Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair  according to state regulations Demonstrate and sell hair care products and cosmetics. Explained information about the quality, value and style of products to Influence customer buying decisions.Guided customers in choosing items that reflected personal style and shape.          Education     2012     Cosmetology License  :   Licensed Cosmetologist    Marinello's School of Beauty   Ôºç   City  ,   State  ,   USA     Licensed Cosmetologist							Glendale, CA   State of California Barbering and Cosmetology: KK538342        2010     High School Diploma  :   High School    Eleanor Roosevelt High School   Ôºç   City  ,   State  ,   USA            Skills     Profound ability to address customer concerns, demonstrating empathy while consistently moving the customer towards commitment.   Proved ability to be persistence, overcome obstacles, and consistently strives to improve skills and achieve goals.  Uncommon ability to organize and control job responsibilities, particularly the accuracy and productivity related to work flow. In-depth ability to multi-task and manage multiple projects in fast paced environment.   Uncommon detail oriented with excellent problem solving and follow-up skills. Strong interpersonal skills; remarkable ability to achieve results through team leadership.   Excellent time management skill - knowing how long a subject will take to be made-up and working quickly and accurately in time-pressured conditions.   cash register, POS system, answering phone    "
DESIGNER,"         DIGITAL DESIGNER           Summary    Your City, State, Zip Code Your Phone Number Your Email Date Name Title Organization Address City, State, Zip Code Dear Mr./Ms. Last Name, The description you posted for a studio assistant parallels my interests and qualifications perfectly. With my background in art and psychology, I am confident that I would make a very successful and creative studio assistant. Having worked for the non-profit organization CountyArts, I have been exposed to a number of aspects of the art world. My experience as artist assistant at the Museum of Art demonstrates my capability of working with others through the creative process of production while meeting the challenges presented to me. Also, my education in psychology has allowed me to learn the nuances of people and has provided me with good investigative and analytical skills that will suit your needs for customer assistance. I would appreciate the opportunity to make a substantial contribution by exploring the business of applied art through your design firm. I welcome the opportunity to meet with you to further discuss my candidacy and will call next week to see if we might arrange a time to speak. Thank you for your time and consideration. Sincerely, Signature FirstName LastName Ethan Araya Cover Letter Graphic Arts       Highlights        Microsoft Office (Word, Excel, PowerPoint, Access)            Experience      Digital Designer     Company Name          Many designs in High School, and posted them around school.  Made many portfolios, and animated designs.  Created posters, and 2 dimensional designs.          Technical Director    July 2009   to   April 2011     Company Name          Implement new or enhanced methods and processes for the processing, testing, or manufacture of nanotechnology materials or products.  Collect and compile nanotechnology research and engineering data.  Supervise or provide technical direction to technicians engaged in nanotechnology research or production.  Assemble components, using techniques such as interference fitting, solvent bonding, adhesive bonding, heat sealing, and ultrasonic welding.          Sr. Technical Engineer    January 2007   to   July 2009       Assisted civil engineers on several key government projects involving roadway designs and improvements, solutions easing traffic congestion and replacement of deteriorating bridges.  Handled cost-of-materials estimations, report and document tracking, project documentation, on-site project visits, invoice/agreement verification and building permit applications.  Gained experience in blueprint reading, as well as preparation of maps and plans.  Edit.          Education      High School Diploma   :     6 2006    Elky High Elklan Oregon                  Bachelor of Science   :   Civil Engineering  ,   3 2010    Foothill University   Ôºç   City  ,   State      GPA:   Chi Epsilon (Civil Engineering Honor Society), Dean's List (5 semesters)
Activities: Member, American Society of Civil Engineers and Emerging Green Builders (EGB)    Civil Engineering Chi Epsilon (Civil Engineering Honor Society), Dean's List (5 semesters)
Activities: Member, American Society of Civil Engineers and Emerging Green Builders (EGB)        Engineer in Training (EIT) Certification
Knowledge of engineering theories, principles, specifications and standards.   :     1 2012      City  ,   State              North Bergen High School          GPA:   Received Honors in all art classes every year. 2nd honors in basic drawing, digital art 1. First Honors in digital arts 2.    Received Honors in all art classes every year. 2nd honors in basic drawing, digital art 1. First Honors in digital arts 2.        Personal Information    A 76th street, 07047 Dear Ms. Gina Lucia The adds you have posted on your website mactches my qualifications in graphic art. I have remarkable skills in digital, and graphic arts, and I would make a great designer in, and out of the field. I've had much experience with graphic, and digital art in High School, and posted my artwork on my website. This skill has taught me many things about creativity. When I make art in any design I notice that I am creating life on a blank piece of paper. To me making art is bringing the creativity to life, and to also give it any kind of emotions to it. I have worked with many people who had more experience then me, and have already started to work under you. If you speak to them they can tell you more about my designs. I am a hard worker, and I will always do my best to get the job done. I hope this has given you the thought of allowing me to work under you. Hopefully we will have a chance to speak in person next week. Thank you for your time, and consideration. Sincerely, Ethan Araya Ethan Araya       Languages    Can read and speak in German and French.      Skills    arts, blueprint reading, bridges, Computer experience, direction, documentation, Edit, Engineer, English, French, German, government, Graphic, materials, Access, Excel, Microsoft Office, PowerPoint, Word, posters, processes, read, research, Spanish, welding      Additional Information      210A 76th street, 07047 Dear Ms. Gina Lucia The adds you have posted on your website mactches my qualifications in graphic art. I have remarkable skills in digital, and graphic arts, and I would make a great designer in, and out of the field. I've had much experience with graphic, and digital art in High School, and posted my artwork on my website. This skill has taught me many things about creativity. When I make art in any design I notice that I am creating life on a blank piece of paper. To me making art is bringing the creativity to life, and to also give it any kind of emotions to it. I have worked with many people who had more experience then me, and have already started to work under you. If you speak to them they can tell you more about my designs. I am a hard worker, and I will always do my best to get the job done. I hope this has given you the thought of allowing me to work under you. Hopefully we will have a chance to speak in person next week. Thank you for your time, and consideration. Sincerely, Ethan Araya Ethan Araya      "
DESIGNER,"         CAD DESIGNER         Summary     Seeking a position with a respected company that will allow me to contribute to their success while working in a cohesive environment. I'm a highly dependable and motivated Software Engineer. Enthusiastic team player that is dedicated to streamlining processes and efficiently resolving project issues. Bringing more than 7 years of experience in the AutoCAD and GIS Mapping industry.       Highlights          Certified AutoCAD Designer  Project Management  Land Desk, Civil 3D andGPS  Proficient in Microsoft Office Suite        Certified GIS Technician  Detailed Estimator  Proficient in ESRI, SAP and Microstation  Adobe Photoshop, Illustrator and InDesign            Professional Value Offered      Very successful at obtaining required permits at the City, County and State levels by building and maintaining a professional relationship with officials.   Community involvement that included but not limited to, speaking to different levels of school children for career development.  Served as United Way Loaned Executive.         Experience      CAD Designer  ,   08/2008   to   04/2015    Company Name   -   City  ,   State      Civil Design experience in erosion control  Site work which included gathering measurements, grading and development.  Draw/Design in CAD (Pro-e/CREO, AutoCAD & MicroStation)  Put together job folders (print and fold drawings & create Production Document Release (PDR)  Review accuracy of drawings.  Mapped Production to support a vast array of project types including: Cast iron replacement projects, system editing and inputing, QA/QC ARC GIS entry.  Daily performance of SAP data entry.  Routinely participated in utility meetings with City Officials.  Drew Blue Prints to obtain City, County and State permits.  Performed routine CAD and GIS related data maintenance tasks utilizing AutoCAD and ESRI based applications.  Performed regular quality control checks of GIS Data and non-spatial databases with minimal supervision to ensure data integrity.  Assisted with the design of complex layouts and drawings from general written or verbal specifications from project team.  Prepared plan, section and detail design drawings for facilities.  Troubleshooting client issues with both GIS software, data and user techniques.  Trained employees on product operations, functionality and usage Collected field data (GPS).  Created and update GIS data layers.          Laser Machine Operator  ,   10/2006   to   07/2008    Company Name   -   City  ,   State      Drew and edited parts using Auto CAD Performed typical laser cutting and welding operations Selected proper cutting and welding programs, and proper fixtures Established proper stop location, adjust laser beam focal point Made proper set-ups for cutting and welding operations Performed prescribed maintenance as required Performed all dimensional inspections Detected and reported defective materials or questionable conditions to the department supervisor.          Education      Associate of Science  :  Computer Science Business Administration  ,  2008    Virginia College   -   City  ,   State      Computer Science Business Administration        Troy University   -   City  ,   State              Certifications    Project management          Certified GIS Technician Certified Auto CAD Designer          Detailed Estimator Land desk, Civil 3      Professional Affiliations      Very successful at obtaining required permits at the City, County and State levels by building and maintaining a professional relationship with officials.   Community involvement that included but not limited to, speaking to different levels of school children for career development.   Served as United Way Loaned Executive.        Skills    3D, Adobe Photoshop, Auto CAD, AutoCAD, CAD, client, data entry,databases, editing, ESRI, GIS, GPS, Illustrator, InDesign, laser, materials, meetings, Microsoft Office Suite, Microstation, Project management, QA, quality control, SAP, supervisor, supervision, Technician, Troubleshooting, welding, written   "
DESIGNER,"         GRAPHIC DESIGNER           Personal Information      Date of Birth: May 13th, 1999  Present Resident In Triangle VA, and soon, Montclair, VA.        Objective     To obtain a job that challenges me to use my acquired skills in the food industry.       Education      High School Diploma   :   Graphics/IT  ,   2017    Forest Park High School   Ôºç   City  ,   State  ,   United States       Coursework in Graphic Design  Coursework in AP Classes  Aiming for an Advanced Diploma, taking language and Advanced Placement Classes  3.5 GPA          Summary     Hello! I am Phat Le (or Danny), a high school student in Forest Park studying to become a Graphic Designer/Photographer. I am currently searching for a part-time job where I can apply my education and volunteering experience to a job in fast food industry. Areas of proficiency include Graphics and Photography. In these courses I have learned to see whether or not something appeals to the average eye, and to create aesthetically pleasing images and creations. I have also developed many more skills in these classes such as creativity, being flexible with work, being productive and proficient. I am able to bring knowledge to what appeals to customer with strong backgrounds to show in these courses. For communications, I am trilingual, being able to speak English, Spanish, and Vietnamese. I also able to communicate with others to exchange any ideas and solutions and have volunteer experience that involves many different types of interaction with customers and co-volunteers.        Highlights          Reliable and Punctual  Providing Well-Thought out solutions  Able to work with others  Accepting of Responsibility  Engaging Personality   Creativity       Meets deadlines  Excellent Multi-tasking  Planning and Arranging activities   Conversant and fluent in English, Spanish, and Vietnamese             Skills      Desktop Publishing Software: Photoshop, Illustrator   Active Listening Skills  Advanced Problem-Solving  Great Organizational Skills  Confidence and Empathy        Interests      Art  Photography  Graphic Design  Writing  Reading  Volunteering        Languages     I am able to comfortably speak and write in English. I am also able to speak Spanish, but not as skilled in writing. I am currently in my 3rd year in Spanish Classes, and I was given the opportunity to join the Spanish Honor Society at my school recently. And I can also speak Vietnamese on a fluent level, but I am not able to write in Vietnamese.        Accomplishments      Being offered the opportunity to create a graphic design piece for a school event, and having my artwork chosen for the visual.  Meeting consistent deadlines with my work in all my classes, including Graphic Design which involves projects every week or so, and being creative to create an original idea to be graded and possibly featured in art shows in the city.  Taking part in many volunteering opportunities that span from school activities to outside events.   Being chosen to take part in an IT Program at school, where I learn Graphic Design.        Volunteering       Graphic Designer     April 2015       Company Name   Ôºç   City  ,   State     Another volunteering experience that I found to be quite important with my skills and classes that I take is being a graphic designer for a Walk Event for my school. The opportunity for a graphic designer who would design a poster/flier for the Walk for Suicide event was open and I choose to create a design and submit it for the chance to be featured. My responsibilities involved creating a design that would clearly express the beliefs of the Walk for Suicide event, state information such as the event time and address, and to intrigue the eye and to create interest overall. The event was something I believed to be very important so I took my time on creating the design which took a 2 days, with my ability to create and deliver in a timely manner. My design was actually chosen and used on different social medias of the event and was an experience that I believe helped me learn more about time management, deadlines, communication of information while doing something I enjoy.          Cashier/Waiter/Greeter     March 2013       Company Name   Ôºç   City  ,   State     A volunteering experience that I took part in was a Dog Fair back in 2013, it was an opportunity for people to come into the fair and find dogs that they wanted to adopt and also a chance for dog owners to come in with their dogs and participate in Dog races, raffles, and purchase many other dog related things in support of the Dog adoption agency to care for the other dogs that had currently not been adopted yet. My first volunteer job there was a greeter for everyone who had entered the fair, I was to record who came into the park, asking for any donations, and if they wanted to participate in the races or raffles. As the fair days progressed and my skills had shown to improve around the fair goers, I was upgraded to a waiter at many of the stands that were around to sell food. I up-sold the menu items, and beverages to increase the profits that would go towards donations for the dogs. I took the necessary steps to meet customer needs and to resolve any food or service issues. I was able to record the orders, repeat them back in a clear, understandable manner and communicated with the other volunteers. I rotated around, taking on the responsibilities of a cashier, waiter, and greeter to provide the highest service I could give.          Work History      Animal Caretaker    June 2014   to   Current      City  ,   State            Family Babysitter    May 2013   to   May 2015      City  ,   State         "
DESIGNER,"         INTERIOR DESIGNER         Summary     Head designer for a Realtor developer, I have worked creating spaces and collaborating with contractors and architects. Developing innovative concepts and uses for the spaces. For my residential work I go beyond the surface thinking of the function and the style of the space, while working within a budget. Detail-oriented and the ability to learn concepts quickly. Excellent research, time management, and problem solving skills. Networking with suppliers and merchants in the area, allowing access to the newest materials and furnishings. Meeting with clients to find out what their wants and needs are, with consideration to their space and budget. Creating a design plan using CAD and developing professional boards to show the concept of the space. Following up with clients upon project's completion to make sure they are satisfied. All this is done to help grow their business and brand.       Highlights         Interior Design curriculum at Paier is designed to prepare the relationship between interior design and architecture. Basic structural principles and construction methods are introduced. The studio courses incorporate programming, conceptual design and development, and presentation skills. Guest juries of architects and design professionals regularly critique our presentations. Courses in ID Business, Materials, Kitchen & Bath, and History of Interiors provide us with the tools and critical thinking needed to succeed.     AutoCAD  Drafting   Microsoft Office   Model Making   Corporate Building Design   Residential Planning   Kitchen and Bath Design   Excellent Communication Skills  Ability to work on multiple projects simultaneously  Creative, innovative and having problem solving skills  Excellent Attention to Details  Team Player            Accomplishments      At PCA, I was involved with the school newspaper, Paier Perspective, where I co-wrote articles for the Interior Design Department and consistently made the Dean's list through all four years.        Experience      Company Name    City  ,   State    Interior Designer   03/2011               Company Name    City  ,   State    Interior Designer   11/2013   to   07/2014        Networking with suppliers and merchants in the area.  Meetings with real estate agents, builders, and architects that we are working on projects with.  Creating and maintaining the materials library by ordering; materials, fabric samples, finishes, and design accessories.  Meet with clients, presenting the design plan and then reviewing the design plan according to the client's input.  Confirming the design plan, specifying materials, finishes, lighting and flooring.  Supervising the project to make sure it is done properly and according to the time-line.  August 2013 I started a new build of 3,200 sq.  ft.  it's a shoreline home in West Brook.  Everything custom designed from cabinetry with handpicked fixtures, staircases, fireplace, window treatments, to some of the furniture, all custom crafted pulled together in a seamless way reflective of clients' personality.  I over saw that the project was properly planned by working closely with contractor allowing to complete on time and within budget.  May 2012 I started the remodeling and updating a North Haven home.  Up to date I have remodeled the den, living room, and the dining room.  I am currently working on a bedroom and renovating the kitchen.  In the summer of 2011, I interned at New England Kitchen and Bath in Glastonbury, CT, working with their head designer, Abbey Miller.  We were able to go through the process of a job start to finish.  We went through the steps of designing and computer modeling of new spaces, the ordering of top quality materials and fixtures, to overseeing the scheduling and workmanship of installers.  In the summer of 2009, I worked in East Hampton, New York at the Grand Acquisitor, an upscale Antique Dealer.  The store specialized in antiques such as; decorative accessories, lace, linens, silver, and furniture.  The key to succeeding in the antiques business is knowledge.  I was able to see 18th and 19th century furniture, clothes, accessories, and more.  Here I learned purchasing skills and the ability to spot a good find.  I also recorded and kept track of the inventory as well as helped in setting up displays.          Education      BFA  :  Interior Design Fine Arts   2013     Paier College of Art  ,   City  ,   State       Interior Design Fine Arts         Skills    Basic, budget, conceptual design, critical thinking, client, clients, designing, interior design, inventory, lighting, Materials, meetings, window, modeling, networking, presenting, presentations, presentation skills, programming, purchasing, quality, real estate, scheduling, Supervising      Professional Affiliations     The American Society of Interior Designers (Allied ASID) National Occupational Competency Testing Institute (NOCTI) certified in CAD    "
DESIGNER,"         ELECTRICAL CAD DESIGNER       Summary     Highly motivated team player with a vast skill set and strong work ethic.¬† Proficient in computer aided design (CAD). Experienced in Autocad and Microstation. On-site installation experience both domestically and internationally. Fluent in both verbal and written Spanish.¬†        Highlights          Excellent communication techniques  Multidisciplinary exposure  Project management  Lean principles knowledge  AutoCAD expert      Complex problem solver  SharePoint  Microsoft Excel, Project and Visio  Engineering operational functions  Assembly drawing            Accomplishments      Mastered proprietary engineering software programs and systems.        Provided on-site field installation assistance and training both domestically and internationally.          Accomplished in writing technical training, troubleshooting, and reference documentation in both English and Spanish.      CAD coordinator for the Controls and Electrical Groups.    Lean Six Sigma certification at Yellow Belt and Green Belt levels.       Experience      ELECTRICAL CAD DESIGNER   05/2012   to   03/2017     Company Name   City  ,   State      Electrical CAD Designer, North America Facilities Engineering Group¬†   Create and assist in creating and maintaining accurate electrical drawings such as plan views of electrical equipment, one line and riser diagrams, panel schematics, panelboard schedules and lighting plans.   Support the Process Control, Forming Electronics and Cold End Packaging groups with their CAD and/or design needs.  Write scopes of work for electrical contractors.  Order equipment.   Support the North American factories by providing drawings, technical information or spare parts and¬†designing minor projects.          PROJECT PLANNER   01/2011   to   05/2012     Company Name   City  ,   State      Project Planner for the Machine Manufacturing - Global Glass Technology group.    Track orders of machine parts for on-time delivery to machine shops and glass manufacturing facilities based on production schedules .¬†   Create work orders.      Go-to contact to coordinate rush shipments.¬†      Customer Service Representative to  third party suppliers and machine shops      Coordinator of the machine parts repair program.           CUSTOMER SERVICE REPRESENTATIVE   09/2008   to   01/2011     Company Name   City  ,   State      Global Equipment Sales - Global Glass Technology.    Order entry, price quotes¬†  Arrange shipments   Expedite rush shipments in emergency situations¬†              PROCESS CONTROL DESIGNER AND FIELD SERVICE TECHNICIAN   11/1998   to   09/2008     Company Name   City  ,   State      Process Control Services - Global Glass Technology.    Design proprietary control panels for various furnace/forehearth heating and cooling processes, as defined by project scope, budget and customer requirements for both domestic and international facilities.¬†  Configuration of systems and field equipment.¬†  Perform functional check out of completed panels.  Order all panel and field equipment.  W rite scope of work and specifications for field contractors    On-site installation and training both domestically and internationally in both English and Spanish.     Write technical training and troubleshooting documents for both plant personnel and colleagues.     Teach training classes on new and existing systems and equipment in both English and Spanish.           Education        INDUSTRIAL ELECTRONICS    OWENS COMMUNITY COLLEGE    Industrial Electronics Associates Degree Program          Spanish and International Relations    STATE UNIVERSITY OF NEW YORK    Dual Major of Spanish and International Relations in the Bachelor of Arts Program        Skills     MICROSOFT OFFICE (WORD, EXCEL, POWERPOINT, OUTLOOK), AUTOCAD, MICROSTATION, PROJECTWISE EXPLORER, ADOBE PROFESSIONAL, JD EDWARDS, ERP, HART COMMUNICATION, SHAREPOINT, SOME SAP EXPERIENCE.    "
DESIGNER,"         JOB CAPTAIN
DESIGNER         Highlights        Software Literacy:
-  AutoCAD R14 & 2000, Aperture v. 5.0, Microstation 7.1,
-  Adobe Illustrator, Photoshop 6.0, Excel, Word              Experience     12/2002   to   Current     Job Captain
Designer    Company Name   Ôºç   City  ,   State      Worked independently and with other staff members to produce high-quality design
proposals, presentation drawings and construction documents for retail and hospitality
clients.  Selected Projects:
-  Steiff Toy Company- Proposal for first North American prototype store in greater
Boston
-  Stride-Rite- Proposal for the renovation of an existing shoe store & future roll-out
design
-  Sodexho- Proposed renovations for cafeteria and food concessions at various college
campuses across the US, including:  Bentley College, UMass, & Wheaton College.         04/2000   to   10/2002     Project Manager
Designer    Company Name   Ôºç   City  ,   State      In-house architecture and interior design consultant for Fidelity Investments.  Collaborated with domestic and international firms on all stages of design and
construction.  Facilitated project initiation and consultant selection.  Assisted with the
coordination and flow of information between disciplines such as mechanical, HVAC,
landscaping, lighting, furniture and finishes.  Managed the progress and work of the
primary design consultant and evaluated their performance.  Prepared design presentations
and marketing material for clients, director and Fidelity chairman.  Researched building
technologies and interior/exterior finishes and cost analysis.  Maintained design library
and scheduled product presentations and learning credits for staff.  Selected Projects:
-  Seaport Hotel & Health Club- Renovations to lobby, ballrooms, restaurant, fitness &
locker rooms
-  Fidelity Broadband Group- 40,000 SF high tech office renovation and conference center
-  39 Eaton Place, London- 5,000 SF renovation to existing residence and gardens.         09/1998   to   04/2000     Designer    Company Name   Ôºç   City  ,   State      Worked both independently & in a team environment on all stages of design.  Collaborated
on construction documents.  Reviewed shop drawings.  Attended job meetings.  Developed
construction/design details in-house and on site.  Managed construction administration.  Prepared renderings and finish schemes for client presentations.  Selected Projects:
-  Brighton Landing- 465,000 SF office and retail development
-  Cutler Lake Corporate Center-  200,000 SF premier office complex
-  EMC-   50,000 SF training complex & cafeteria
-  Fidelity Foundation- 1,200 SF conference center involving historic restoration &
preservation.         06/1997   to   09/1998     Designer    Company Name   Ôºç   City  ,   State      Collaborated on construction documents.  Developed construction/design details.  Attended
job meetings.  Reviewed shop drawings.  Construction supervision.  Researched zoning and
code requirements.  Field Surveys.  Prepared client presentations.  Met with product reps &
vendors.  Selected Projects:
-  Physicians Health Services-  300,000 SF office complex
-  Playtex Products-  40,000 SF office renovation & expansion
-  OCI Chemical-  20,000 SF office renovation.          Education     1997     Master of Architecture      Tulane University School of Architecture   Ôºç   City  ,   State              Skills    Adobe Illustrator, Photoshop 6.0, premier, AutoCAD R14, Broadband, consultant, cost analysis, client, clients, design and
construction, HVAC, interior design, Investments, lighting, director, marketing material, mechanical, meetings, Excel, office, 2000, Word, Microstation 7.1, presentations, progress, proposals, Proposal, quality, renovation, Renovations, retail, supervision, Surveys   "
DESIGNER,"         TECHNICAL TRAINER/ INSTRUCTIONAL DESIGNER       Professional Summary     Enthusiastic, hard working, former military trainer and course delvoper who has designed and taught course for use in the United States Air Force and JCM Global.       Qualifications          Currently Working on MS in Instructional Design   Great Group Worker   Able to analyze data to find trends      Won Diamond Sharp award for leadership and professionalism   Experience working with high level management            Experience     05/2014   to   Current     Technical Trainer/ Instructional Designer    Company Name   Ôºç   City  ,   State    Responsibilities Develop training classes for customers; Develop Computer Based Training, Webinar training, Hybrid Training, and train clients face-to-face; work with subject matter experts; review technical documents; track training progress and due dates; work with customers to determine if and what type of training is required; Train peers, temp employees, and management; review evaluations and use data to adjust the training plan. Accomplishments Developed and implemented online training including implementation of back end LMS; created twelve online training classes in less than one year Skills Used Public Speaking, Adult Learning Theory Articulate Storyline, Microsoft Office Suite, ATD certified, ability to change with needs of the customer       05/2013   to   05/2014     Electronic Warfare Technician    Company Name   Ôºç   City  ,   State     Responsibilities Train personnel on use of equipment, procedures, customs and courtesies; Accomplishments Was liaison between EW shop, Combat Shield Team, and leadership Skills Used Public Speaking, adult training theory, management        05/2009   to   05/2013     Combat Shield Lead    Company Name   Ôºç   City  ,   State    Responsibilities Manage Combat Shield program to ensure all test and evaluations were met for each year; ensured program stayed within the budget given; provided feed back to AF leadership to ensure aircraft were combat capable; developed training course used Air Force Wide; briefed Air Force Leadership on findings and suggestions for improvement. Accomplishments Co-authored Technical documents; Developed training initiative called Project House Call to address shortfalls in the education command; trained military and civilian personnel world wide; won Diamond Sharp award for professionalism and leadership Skills Used Public speaking, adult training theory, management skills.       06/2007   to   05/2009     Electronic Warfare Production Supervisor    Company Name   Ôºç   City  ,   State    Responsibilities Ensure EW pod production outpaced the need of the aircraft; reviewed work schedule to ensure maximum use of personnel; documented all work related actions; train personnel on maintenance and troubleshooting; Brief the Shop Chief on status and repairs Accomplishments Worked with Subject Matter Experts to set up the first test stand for new pods; First military person certified to work on newest EW pod. Skills Used Adult learning Theory, Microsoft Office Suite, Leadership and Management, Public Speaking        Education     2017     MS  :   Instructional Design    Saint Leo University   Ôºç   City  ,   State  ,   US     Currently 3.6GPA        2015     Associate of Arts  :   Criminal Justice    Community College of the Air Force   Ôºç   City  ,   State  ,   US           2014     Bachelor of Arts  :   Criminal Justice    Saint Leo University   Ôºç   City  ,   State  ,   US     Saint Leo University - Saint Leo, FL 2012 to 2014 AA in Criminal Justice        2010     Associate of Arts      University of Phoenix   Ôºç   City  ,   State  ,   US            Certifications     ATD Certified Trainer           Accomplishments     Developed and implemented on-line training including implementation of back end LMS  Created twelve on-line training classes in less than one year  Developed training initiative called Project House Call to address shortfalls in the education command  Won Diamond Sharp award for leadership and professionalism       Military Experience     05/2009   to   05/2013     Company Name        USAF - Nellis AFB, NV - May 2009 to May 2013 Responsibilities Manage Combat Shield program to ensure all test and evaluations were met for each year; ensured program stayed within the budget given; provided feed back to AF leadership to ensure aircraft were combat capable; developed training course used Air Force Wide; briefed Air Force Leadership on findings and suggestions for improvement. Accomplishments Co-authored Technical documents; Developed training initiative called Project House Call to address shortfalls in the education command; trained military and civilian personnel world wide; won Diamond Sharp award for professionalism and leadership Skills Used Public speaking, adult training theory, management skills. Electronic Warfare Production Supervisor USAF - Nellis AFB, NV - June 2007 to May 2009 Responsibilities Ensure EW pod production outpaced the need of the aircraft; reviewed work schedule to ensure maximum use of personnel; documented all work related actions; train personnel on maintenance and troubleshooting; Brief the Shop Chief on status and repairs Accomplishments Worked with Subject Matter Experts to set up the first test stand for new pods; First military person certified to work on newest EW pod. Skills Used Adult learning Theory, Microsoft Office Suite, Leadership and Management, Public Speaking        Skills    Training, Microsoft Office, Ms Office, Award, Budget, Articulate, Adult Learning, Electronic Warfare, Avionics, Instructional Design, Maintenance, Back End, Clients, Computer Based Training, Learning Management System, Lms, Online Learning, Online Training, Progress, Liaison   "
DESIGNER,"         APPAREL TECHNICAL DESIGNER       Career Focus    Represent the Company's interest of universal and consistent fit aesthetics and proper construction of garments as well as standardizing product fit and constructions specifications.      Qualifications          Proven success in writing specification sheets  Knowledge of fitting  Pattern making and sewing  Knowledge of textiles      Experience in corresponding with contractors overseas  Excellent ability for flat sketching  Excellent administrative skills  Proficient in English and Spanish            Skills      Microsoft Software: Excel, Word, Outlook  Web PDM  IBM AS-400        Professional Experience      Apparel Technical Designer     Sep 2016        Company Name   Ôºç   City  ,   State    Work with Design on Seasonal Development stages to identify the styles that will require tech design support for . Issue initial specs in order to expedite the first proto as well as resolve technical issues for design integrity, target price, delivery and quality as directed by Design and Merchant.¬†  Manage fit cycle approval process from initial development through to stock approval.  Interface with Design, Product Development, Merchants, Production Quality Assurance and Suppliers daily to ensure dos updated information has been communicated.  Measure garments for fittings with speed and accuracy. Pull the history, and any specific references, basic standard fit binders and prepare for the fittings as needed.  Maintain and update daily Fit log, indicating the approval status styles.  Keep organized records of template garment specification including Labeling, Packaging standards and/or construction standards and monitor all new developments for consistency.  Create, maintain and generate fit comments and specs in Books.  Resolve technical issues with clear written communication to factories on a daily basis.  Review graded specs, tolerances and construction for consistency before sending to factories for production and generating stock grading.  Maintain seasonal binders of specs for Technical Designer brand responsibility.  Maintain Management communication on any delivery issues, concerned or at risk styles, and work with the cross functional team to resolve outstanding issues.        Specification Writer, Quality Control Assistant     Jan 1996   to   Jan 2000      Company Name   Ôºç   City  ,   State    Wrote specification sheets, including sewing construction, trim, grading, pattern and label parts.  Attended fittings and corresponded with contractors overseas.  Served as a Liaison between Spec Department with other Department such as Quality Control, Design, Trims, Pattern Making, Washing and Shrinkage, Fabrication Matching, Sample Room, Grading and Marking.  Analyzed Line Development Management Reports (LDM) for domestic and overseas operations to ensure that deadlines were met.  Kept and updated extensive database and books.  Trained new hires.        Specification Writer     Jan 1993   to   Jan 1996      Company Name   Ôºç   City  ,   State    Wrote Specification Sheets, including Sewing construction, Trim, Grading, Patterns and label parts.  Served as a Liaison between Spec Department with other Department such as Quality Control, Design, Trims, Pattern Making, Sample Room, Grading and Marking.  Managed the distribution and tracking of the specification packages from their production through to delivery to all appropriate factories, warehouses and relevant personnel.  Monitored performance against deadlines and reported progress to the production group at weekly reviews.  Kept and updated extensive database and books.  Trained new hires.        Production Line Supervisor     Jan 1990   to   Dec 1990      Company Name   Ôºç   City  ,   State    Supervised line operations and staff.  Supervised and researched daily water treatment.  Responsible for calculating the required quantities of raw materials for the daily production and controlling output against plan.  Investigated and reported line efficiency on a daily basis.        Freelance Teacher     Jan 1988   to   Mar 1989      Company Name   Ôºç   City  ,   State   Chemistry, Mathematics and Physics       Education        Chemical Engineering   1987     National University of Honduras      Honduras C.A.       "
DESIGNER,"      Y        FREELANCE UX/UI INTERACTION DESIGNER         Summary    Combined with work experience in  Architecture  to move forward with a new career in  User-Centered Design . The priority is to create great experiences for users while always keeping in mind  company needs and goals .      Experience      Freelance UX/UI Interaction Designer   City  ,   State    Company Name  /   Apr 2017   to   Current      LegalChat App Design¬†   Created Interactive  Prototypes , Low to High-Fidelity  Wireframes , logic flows,  visual design  and Icon  Provided content strategy, UI design direction,  User experience design           Freelance UX Researcher   City  ,   State    Company Name  /   Apr 2017   to   May 2017      Usability¬†Testing for Airbrush App   Scheduled and conducted remote  usability test s to observe user behavior on interaction  Discovered  insights  and created  infographic  report for company          UX/UI Designer   City  ,   State    Company Name  /   Mar 2017   to   Apr 2017       Website Redesign  for¬†Bay Area Chinese Musician Association   Produced content strategy,  UI design direction , and user experience design  Deliverable included  heuristic evaluation  of current site,  competitive  research,  persona  creation, site map, low to High-Fidelity  Wireframes           Architectural Designer   City  ,   State    Company Name  /   Aug 2015   to   Apr 2017      Architectural design specializing in educational projects   Teamed with Senior Designer, Project Manager and consultants, created design product for  educational projects  (LACCD, USC,¬†UCLA)  Created material schedules and furniture specification, meet with college users and furniture consultants to improve  users' experience‚Äã           Lead Graphic Designer   City  ,   State    Company Name  /   Sep 2009   to   May 2010      Design for University IMechE Student Chapter   Established 1st IMechE (Institution of Mechanical Engineers) Student Chapter in China, organised  national presentation competitions   Created designs for  marketing solutions , such as billboards, logos, shop signs, printable & movable ads and more          EDUCATION        Master of Arch and Design    University of Michigan   2015       City  ,   State  ,   US              Bachelor of Engineering    University of Nottingham   2012       City  ,     UK            Certificates and Honors       User Experience Design  Certificate with Honors - BitTiger, 2017   Interaction Design Specification  Certificate - UC San Diego (on Coursera), 2016-2017  Leadership in Energy and Environmental Design¬†Accredited Professional ( LEED AP ) - USGBC, 2017  The  BP Achievement Award  - BP, 2011        Skills      Sketch, Illustrator, Photoshop,  Indesign, Invision, Omnigraffle, HTML5, After Effects, Keynote,  Revit,  Rhino, AutoCAD,  Watercolor , Bluebeam, Design Thinking,  UI/UX, Graphic Design , Story Boarding, Mandarin     "
DESIGNER,"         PROJECT MANAGER/CAD DESIGNER             Experience     05/2015   to   Current     Project Manager/CAD Designer    Company Name          Oversee and manage all commercial and residential iron railing, security door, gate, and window well cover projects.  Interact with customers (templating, timeframes, provide design ideas and solutions, etc.).  Coordinate installs with in-house installers as well as other contractors.  Draft custom hand rails, stair rails, gates, doors along with any other miscellaneous projects using Sketchup Pro.  Provide the shop with detailed blueprints, cut lists, and install sheets Answer fabrication questions.         06/2014   to   05/2015     Welder/Fabricator    Company Name          Make templates for custom handrails.  Fabrication and installation of commercial and residential stair railings, deck railings and balusters.  On-site welding and fabrication.         05/2012   to   09/2012     Strip vehicles    Company Name          Strip upholstery (seats, floors, convertible tops, and headliners).  Repaired seat foam, chrome, and leather
Address Pro, Shipping Company.         01/2010   to   10/2014       Miscellaneous inserting, packaging, and hand work.          Education     2014           Grandview High School   Ôºç   City  ,   State             May 2015           Pickens Technical College   Ôºç   City  ,   State                Certifications    Safety in welding
*Oxy-acetylene welding and cutting
*Plasma torch cutting
*Blueprint and welding symbol reading
*Positions 1-4 GMAW, FCAW, SMAW with and without backing
*Knowledge of destructive and non-destructive testing
*Entry level Aluminum GTAW and carbon GTAW
*2014 and 2015 SKILLS USA competition
*Basic/SMAW/Semi-Automatic Welding Certificate
*Basic/SMAW/Semi-Automatic/AWS Entry Level Welder Certificate
*Basic/Entry/Advanced Welder Certificate
*Advanced Welder Certificate
*AWS Entry-Level Welder Certificate
*SMAW Structural Welding Certificate
*Semi-Automatic Welding Certificate      Interests    Mechanical Engineering and Design
*3D Printing and all Computer-aided manufacturing processes      Skills    3D, Basic, Blueprint, blueprints, designing, doors, Layout, window, Multi-tasking, packaging, quick learner, reading, Safety, Shipping, tops, Welder, Welding      Additional Information      Achievements
*Placed 3rd in 2014 and 2015 SKILLS USA State Welding Competition
*Maintained 3.6 GPA at Grandview High School
*Honors and AP Classes
Volunteer Experience
*Food Bank of the Rockies
Interests / Activities
*Mechanical Engineering and Design
*3D Printing and all Computer-aided manufacturing processes     "
DESIGNER,"         FREELANCE GRAPHIC DESIGNER           Highlights          Summary:	Marketing and design professional with nearly eight years experience supporting effective development and implementation of company marketing plan and goals. Areas of expertise include:  Development of brand identity  Layout and copy of promotional materials  Copy, editing and proofreading  Execution and design of promotional campaigns  Print production preparation  Computers: Experienced and trained in CS5: Adobe Photoshop, Illustrator, In Design, and Acrobat.  Also trained in Microsoft Windows, Word, Excel, Dreamweaver, and Quark.                Experience      Freelance Graphic Designer  ,   01/2011   to   Current    Company Name          Magazine Layout Design.  Brochure Design.  Web Design.  Web Maintenance.          Owner  ,   01/2004   to   Current    Company Name          Creative design and layout of wedding invitations.  Preparation of art files and print specifications for various clients.  Creative design of marketing materials for various clients.  Website maintenance for various clients.  E-mail marketing.          Accounts Receivable Manager  ,   01/1998   to   01/2001    Company Name          Responsible for collections of all accounts.  Maintained daily cash balance.          Event Coordinator  ,   01/2004   to   01/2010      Creative design and layout of event posters, fliers and banners.  Coordinator of five major community events.            Personal Information    Ability to work hard and accomplish duties without direct supervision.      Additional Information      Self motivated & disciplined: Ability to work hard and accomplish duties without direct supervision.        Skills    Acrobat, Dreamweaver, Adobe Photoshop, art, balance, banners, brand identity, Brochure Design, Creative design, clients, editing, E-mail, Illustrator, Layout Design, Layout, marketing plan, marketing, marketing materials, Excel, Microsoft Windows, Word, posters, Print production, promotional materials, proofreading, Quark, Web Design, Website   "
DESIGNER,"         MARKETING COORDINATOR/GRAPHIC DESIGNER           Professional Summary    Passionate person with two years of experience as a marketing coordinator. Strong adaptability to new working environment and willing to learn new skills and take on new challenges. Skilled in designing campaign materials and promotional items using InDesign and Illustrator. Seeking a position in marketing with a company on a long-term basis who is looking for a hardworking, goal-oriented team player.      Core Qualifications        Excellent Mandarin Chinese writing and speaking skills.
Computer Knowledge
MS Word		MS Excel		MS PowerPoint		MS Outlook
Windows 7		Mac OSX		CS InDesign		CS Illustrator            Experience      Marketing coordinator/Graphic designer    January 2013   to   December 2013     Company Name   -   City  ,   State      Coursework and Project: Case Studies in Advertising and Public Relations Through investigation of real AD and PR cases, specifically targeting the influence of advertising in Asia such as China, Japan and Korea, setting up advertising objectives, creating advertising campaigns, and measuring advertising effectiveness.  Completed project: ""Advertising to Children in Japan"", ""Research of Oreo Campaigns"" Theories, Models and Practices in Integrated Marketing Communication Set up personal company: initial preparation included market research, establishing a Mission Statement, targeting audience, setting core values, positioning lines (a marketing words what used to be called ""slogans"") SWOT(strengths, weaknesses, opportunities and threats)  establishing the main products.  Other tasks involved basic budget planning, customer surveys, choosing the best advertising strategy based on product's functionality, selecting magazine, outdoor poster, and radio commercial for advertisement.  Individually completing all posters and designs.  Desktop Publishing -Masters project Magazine designed: Flavors- Taste the world http://issuu.com/wudan3/docs/flavors_taste_the_world Other related courses included: Perspectives in Global Leadership, Theories and Applications of Persuasion.          Advertising Producer    February 2012   to   December 2012     Company Name   -   City  ,   State      Used Adobe Audition to dub, edit, and choose proper soundtracks to finalize ads.  Created and edited ads for certain products that obtained positive feedback from clients and successfully played through radio and television.  Ability to host a radio show independently and have own radio show about currently popular news and topics.  In charge of editing news and audio production.          Account Executive Intern    May 2011   to   August 2011     Company Name   -   City        Initiated new project and rapidly realized goals and was praised as a ""fast learner"" by the manager.  Kept in touch with past clients and potential clients.  Conducted internal and external meetings, controlling the atmosphere and proceeding.          Manager Assistant    February 2014   to   June 2014     Company Name   -   City  ,   State      Assisted in providing consulting services to a Shenzhen Investment company including evaluating diverse portfolios, performing property analysis, identifying valuations of tangible and intangible real estate-related assets.  Fully understood investor objectives and requirements for an investment property and collaboratively built an investor profile based on their resources and requirements.  Obtained comprehensive marketing analysis and developed a strategy base on customer input such as: ""We want to purchase new construction commercial properties and resell them within one year to achieve our 'high rate of return, short term investment' goal."" Identified several potential shopping malls and new construction buildings in various cities in the Bay Area and Los Angeles by using a commercial real estate company ""Costar"".  Met with Mayor Milpitas Jose Esteves to recognize a future project, an Asian-themed shopping center - Pacific Mall for potential investment opportunity.  Contacted Los Angeles Local realtor and personally went over to inspect projects with investors.  Worked through property documents to understand current and future contact, risk scenarios, and properties' current management and performance.  Explored reducing risk for our clients, providing honor reports revealing that there was no suitable investment opportunity within investors' defined geographic target area.  Established a well functioning long-term relationship with clients to generate repeat business and obtain a top notch reputation.          Education      Master of Corporate Media   :     2011    Marietta College                  BS Bachelor of Science   :   Accounting Marketing  ,   2010    Utah State University          Accounting Marketing          Skills    Adobe, AD, ads, Advertising, audio production, basic, budget planning, Chinese, com, Computer Knowledge, consulting, content, client, clients, Desktop Publishing, direction, editing, edit, English, Google Analytics, http, Illustrator, InDesign, inspect, layout, Leadership, Mac, Mandarin Chinese, marketing analysis, market research, marketing strategies, marketing, Marketing Communication, meetings, MS Excel, MS Outlook, MS PowerPoint, Windows 7, MS Word, networking, new construction, newsletters, page, Persuasion, positioning, posters, PR, Public Relations, speaking, fast learner, radio, real estate, Research, strategy, surveys, television, websites   "
DESIGNER,"         JEWELRY DESIGNER AND OWNER       Summary     Skillful and dedicated Executive Assistant with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment.       Highlights          Microsoft Office proficiency  Proper phone etiquette  Time management  Flexible  Professional and mature  Strong problem solver  Works well under pressure      Social media knowledge  Database management  Customer service-oriented  Meeting planning  Travel administration  Legal administrative support  Self-starter            Experience       Current     Company Name   City  ,   State     Jewelry Designer and Owner        Hand crafted beaded and one-of-a-kind clay jewelry creations.  Store presence on Etsy.com.  Business is promoted throughout various social media outlets.  My objective is be involved in local arts and crafts shows.         September 2013   to   April 2015     Company Name   City  ,   State     Logistics Service Representative        Safely transported lab specimens, medical records, pharmaceuticals, x-rays, hospital supplies, interoffice mail, and related material.  Operated a hand-held scanning device to accurately track items through the transportation cycle.  Strictly observed operating policies, procedures and service schedules.  Demonstrated safe and courteous driving behavior.  Presented a professional image to clients and the public through appearance and interaction.  Conducted pre/post trip vehicle inspections and maintained a clean, neat, and orderly vehicle.  Provided highest level of customer service.         April 2009   to   August 2013     Company Name   City  ,   State     Courier/Driver        PRIME INC: Over the road team truck driver; refrigerated division transporting goods throughout the US and Canada Courier of expedited small package delivery throughout Ohio and surrounding states.  EXPRESS-1: Over the road team truck driver; box truck division transporting goods throughout the US and Canada.         October 2002   to   November 2008     Company Name   City  ,   State     Legal Administrative Assistant         Assistant to the Executive Vice President and General Counsel of a commercial real estate developer.  Provided additional support to the Senior Vice President of Asset Management and the Human Resources Director.  My primary responsibilities included, but were not limited to: Typing correspondence and legal documents; Transcription; Creating AIA (American Institute of Architects) documents; Maintaining executives' calendars; Scheduling appointments, meetings, travel arrangements; Maintaining legal filing system, confidential employee files and managed employee time off records; Maintaining records management for on-site and off-site document storage; Preparing expense reports; Maintaining confidential legal binders and closing bibles; Screening, handling and forwarding  incoming calls; Acting as back up assistant to the Chairman & CEO of the company; Responsible for purchasing the office supplies, office equipment, stationery, business cards and other miscellaneous supplies; Preparing accounting budget reports on all purchased products and performing tasks in an extremely confidential, timely, accurate and efficient manner.         November 2001   to   September 2002     Company Name   City  ,   State     Customer Service Representative        Inbound member services call center.  My primarily responsibilities included helping members understand their prescription drug benefits and processing home delivery service prescription orders for members via telephony computer system.         March 1997   to   April 2000     Company Name   City  ,   State     Realtor Associate       ‚Ä¢Listed and sold properties both residential and commercial. My responsibilities included: Promotions and advertising; Working closely with mortgage companies, home inspectors, buyers, sellers and attorneys and general administrative duties        October 1994   to   March 1997     Company Name   City  ,   State     Sales Support Coordinator        Coordinated Shipments for Trades Shows, Electronics, Special Commodities and Household Goods.  Primary responsibilities included: Extensive customer contact; Entering and processing orders; Handling support for sales force and assisting with advertising campaigns.         April 1991   to   October 1994     Company Name   City  ,   State     Leasing Professional        380+ Unit Property; Received rents; Data entry of monthly rental information in computer system (PropertyPlus software program); Pursued collection of delinquent rents; Liaison for financial assistance for tenants that were in need of assistance; Updated renewal records three months prior to lease expiration; Handled security deposits and withdrawals; rent adjustments; Delinquency and credit balance reports; Processed applications for approval through district office; showed available units to prospects; prepared maintenance work orders and all administrative duties.         February 1989   to   April 1991     Company Name   City  ,   State     Subsidy Administrator/Leasing Professional        The Plaza Apartments is a 520 unit, two building high-rise property for the elderly, handicapped, and disabled.  My primary responsibilities were to establish rents for the tenants based on income, assets and medical expenses, based on HUD regulations.  I reviewed, verified, re-certified and notified tenant and HUD of rents and subsidy amounts approved by the Federal Government.  Other responsibilities included preparing service orders, working with security, move-in inspections and bi-annual inspections of units to coincide with order of the Fire Marshall.  General office duties which included purchasing of office supplies.          Education     1973     Gates Chili HS   City  ,   State       High School Diploma              Skills     Account receivables and payables, administrative duties, AIA billing, scheduling appointments, customer service, data entry, expense reports, filing, general office duties, real estate legal documents, office equipment, purchasing,  scanning, telephony, transcription, travel arrangements, typing 50-60 wpm, managing executive calender, Internet and social media proficient    "
DESIGNER,"         LEAD PIPING DESIGNER       Summary     Senior Mechanical / Piping Designer with over 40 years of progressive design experience in the Petrochemical industry. This experience has been gained on a variety of projects; Petrochemical, LPG Storage Facility, Polyethylene Plants, Pipeline Pumping and metering stations, Pulp & Paper Mill Facilities, Sulfur Recovery Units, Storage Tanks and Fire Water Systems.       Experience      Lead Piping Designer   05/2013   to   02/2015     Company Name   City  ,   State       Lead piping design efforts on the Enterprise Front Range Pipeline Project utilizing CADWorx. Updated bi-weekly progress status reports. Attended meetings with the clients, took meeting notes, tracked and implemented action items. The project ran through 3 states beginning at Kiowa Colorado and ending at Skellytown Texas with 8 sites including 3 pumping stations and 5 metering stations.   Assisted with the developing of line list, tie-in list, Equipment Arrangements,  PFD's and P&ID's during FEL2 phase of projects. Developed piping manhour estimates and schedules for FEL3 and detailed design phases of projects.          Principal Piping Designer   08/2008   to   05/2013     Company Name   City  ,   State       Developed line list, tie-in list, Equipment Arrangements,  PFD's and P&ID's. Developed piping manhour estimates and schedules. Updated bi-weekly progress status reports. Attended meetings with the clients, took meeting notes, tracked and initiated action items.   Lead a team of piping designers using CADWorx 2013 to model the Alky 1 & 2 ARN Scrubber Replacement Project at PRSI in Pasadena Texas.   Also lead the Sterling Chemicals - Water Neutralization System - WHIP LITE Project. This project was modeled using Bentley AutoPLANT.         Principal Piping Designer   09/2007   to   08/2008     Company Name   City  ,   State      Lead a team of piping designers to develop a detailed design estimate for the Clean Fuels Project Vapor Recovery System at the Big West Oil Company Refinery in Bakersfield California.         Principal Piping Designer   06/2006   to   09/2007     Company Name   City  ,   State      Developed 2D piping plans for the main fractionator tower piping modifications on the  ExxonMobil Refinery - BTRF / DCU De-bottleneck Project. Checked vendor drawings for internal interferences.       Took over the lead piping designer position to close out the project. Wrote change order variances. Organized, purged and created record pdf's to deliver to the client.          Senior Piping Designer   04/2006   to   06/2006     Company Name   City  ,   State      Designed miscellaneous maintenance projects including Drumming manifold modifications at the Coatings Unit. Performed field survey, routings and shoot elevations. Developed piping estimate to replace the obsolete CAS pumps at the Coatings Unit.         Lead Piping Designer   08/2005   to   04/2006     Company Name   City  ,   State      Lead a team of piping designers to relocate a HCU/KHT Unit from California to the Sinclair Refinery in Sinclair Wyoming. Visited the site during construction to assist in the replacement of piping that failed inspection due to rapid unit shutdown damage.         Lead Piping Designer   12/2001   to   08/2005     Company Name   City  ,   State      Lead the Premcor Task Force for the Premcor refinery in Port Arthur Texas. Developed manpower scheduling, P&ID's, equipment layout, field verification, and supervised design, drafting and checking.  Also lead a team of designers at the Motiva Enterprises refinery in Port Arthur Texas on the SRU4 Cope Burner Project. This project required installation of new equipment prior to removal of the existing Burner, Furnace, Steam Boiler and Condenser in order to limit the turnaround to two weeks.         Sr. Piping Designer   11/1987   to   12/2001     Company Name   City  ,   State      Lead a team of designers on the HTU Revamp Project simultaneously supervising a second team to include tie-ins for a new Lube Train to be built adjacent to the HTU and repurpose existing equipment inside the battery limits of the HTU. Served as liaison between Matrix Engineering, Motiva and Petrocon. Followed construction for 1 year on the LCDU (Lube Train) Project site.         Sr. Piping Designer   11/1978   to   11/1987     Company Name   City  ,   State      Developed equipment location plans to  replace 5 existing butane spheres and add 5 new butane storage spheres in the south tank farm for the Butane storage facilities at Motiva refinery.              Sr. Piping Designer   03/1977   to   11/1978     Company Name   City  ,   State       Designed and prepared piping drawings for various firewater systems at Mobil Oil Refinery in Beaumont Texas.          Sr. Piping Designer   03/1976   to   03/1977     Company Name   City  ,   State      Designed and drafted piping, mechanical, structural steel and foundations  for various maintenance projects and plant expansion. Also drafted electrical and instrumentation drawings. Performed field surveys and shoot elevations.         Piping Designer   04/1975   to   03/1976     Company Name   City  ,   State      Developed P&ID's for fuel gas conversion of gas fired boilers. Designed piping and structural steel layouts.         Piping Designer   03/1974   to   04/1975     Company Name   City  ,   State      Designed and drafted piping, mechanical, structural steel and foundations  for various maintenance projects and plant expansion. Also drafted electrical and instrumentation drawings. Performed field surveys and shoot elevations. ¬†            Education      Piping Designing Diploma  :   Design Drafting   1971       Chenier Business College   City  ,   State        Design Drafting         Skills     Autocad, Bentley AutoPLANT, Cadworx, Autodesk Vault, Navisworks, Microstation, & Flexcad, Microsoft Word, Excel, Outlook, Powerpoint and Access    "
DESIGNER,"         LEAD INTERACTION DESIGNER       Summary    Senior UX/UI Designer Profile: Tim has been involved in user centered design for over 20 years, with a focus on human factors and usability. He has worked on a wide variety of projects focusing on improvement of functionality and performance.  He is an expert with Heuristic evaluation, usability, developing and evaluating user interfaces (GUI design), iterative design methodology and human computer interaction (HCI). Areas of experience: Usability & Interaction Design Usability engineering, Standards and guideline review, User interface design standards, Usability testing/Focus groups, Cognitive walkthroughs, Heuristic evaluation, Pluralistic walkthroughs, Website design, Interaction design, Personas, Use cases, Scenarios, Contextual Inquiries, Affinity Diagrams, Contextual Design, Ethnography, wireframes, user flows Development Software development standards, Software testing, HTML authoring, 3D modeling and programming, Advanced image manipulation and analysis, 3D interfaces, Interactive digital prototyping, Artificial Intelligence, touch input, SQL, Agile Development Other Secret military clearance, Military/ SPA WAR/DOD/ONR contracts, CDC/ NHSN, SaaS, Training and instructional design, Technical writing and editing, Project management, Healthcare, Medical Diagnostic Imaging systems, Electronic Medical Records, HIPAA, Fitness Equipment.       Highlights          User Centered Design  Human Computer Interaction (HCI)  Innovation  Agile Development      Contextual Inquiries  Wireframes  User Flows  Prototyping            Skills     User Centered Design:       Accomplishments      Innovation Tournament award winner 2014 - Leveraging Real-time Algorithmic Dashboards (RAD's) to Improve Patient Care  Innovation Tournament award winner 2013 - MARS: Medical Augmented Reality System   2009 IDEA Award - T7xe Treadmill   2009 Taiwan's Excellence Silver Award - T7xe Treadmill  Patent 8,113,990 - Method of controlling an exercise apparatus Issued February 14, 2012   Patent 8,360,934 - Method of controlling an exercise apparatus Issued January 29, 2013   Patent 8,840,526 - Method of controlling an exercise apparatus Issued September 23, 2014        Experience      Lead Interaction Designer   05/2012   to   Current     Company Name   City  ,   State       Tim is the lead interaction designer on a nine person Agile software development team creating software for use in healthcare facilities.  His role as one of three BAs on the team has him conducting user testing and interviews, data gathering, persona development, wire-framing, story writing, interface analysis, and being the general usability evangelist.  He acts as the NHSN point of contact, keeping the software compliant with evolving CDC requirements.  His team produces incremental updates to the code base on a two week sprint cycle and the velocity of his team has increased steadily over the last six months.  Tim also serves on the Wellness committee and the Safety Committee as a floor warden and first responder.          VP of Engineering / Product Development Director   09/2009   to   04/2012     Company Name   City  ,   State       Tim worked as the VP of Engineering and product development.  His responsibilities included managing the current suite of virtual reality software, designing the future software and hardware offerings, vendor relations, client support, systems design, sensor design, quality control and quality assurance, technology specialist, and usability evangelist.  Other responsibilities included bringing new technology and opportunities to the company, driving the new vision for the company, and developing an on-line community around the new products.          Innovation Engineer   09/2009   to   04/2012     Company Name   City  ,   State       Tim worked as an innovation engineer, bridging the gap between need and technology.  He utilized his skills as an engineer to create unique solutions for client needs.  Projects included:.  Intoxiclock: Took third generation product and migrated it from simple input device to multimedia application on a netbook.  Upgraded poster sized input panel to USB HID device.  Created custom dynamic printouts of user data.  GermBot: Designed a UV-C retrofit to a vacuum robot for use in sterilization of floors without chemicals.          Sr. Usability Engineer   02/2007   to   09/2009     Company Name   City  ,   State       Tim acted as the resident usability expert in the development and production of a multitude of commercial and consumer fitness equipment.  He was the primary innovator in the migration of the platform consoles from primitive LED displays to award winning advanced GUIs utilizing LCD displays.  These innovative advances have allowed Matrix Fitness to expand into their markets, taking market share away from their competitors and positioning Matrix as the new market innovator and the product to beat.  Tim produced interactive prototypes of all the interfaces and conducted user testing to validate his designs.  He developed many tools and applications to aid in the production and testing of the new GUIs.  He created a multi-screen interactive Kiosk that was used at numerous tradeshows as a selling tool for the new technologies that he helped develop.  Tim was also very active in developing relationships with clients, vendors and possible business partners for Johnson.  Among the people and companies that he brought in were: Best Buy, iTech Fitness, Lance Armstrong, PopCap software, Konami, Softkinetics, Big Rooster, NEC, LG, Dewar, Sharp, AMTouch, Immersion, RA Sports, and DataModule.  Tim also served as the lead POC for partners such as iTech Fitness, FitLinxx, Polar, Virtual Active, Avnet and Eurotech.  He also engendered relationships with Asian counter parts in both China and Taiwan with semi-annual trips overseas.  Tim is also listed on several pending and awarded patents applied for by Johnson.          Sr. Usability Specialist   04/2006   to   02/2007     Company Name   City  ,   State       Tim worked as the sole User Centered Design person on a small team developing a product in an emerging medical field market.  He was responsible for all aspects of the UCD process and monitored adherence to the IEC 60601-1-6 usability requirements.  He interacted with marketing, the engineering team and clinical contacts to develop personas, workflows, task lists, use cases as well as requirements for the engineering team.  He used Macromedia Director to create a high fidelity prototype of the product and assisted the engineering team in porting that to FLEX.  He gathered data and prepared for the third phase of the project which involved observational research, affinity diagramming, task analysis, and more UI design.          Human Factors and Usability Engineer   10/2003   to   03/2005     Company Name   City  ,   State       Tim worked as a human factors and usability design specialist as well as a systems engineer, taking into account workflow, perception, usability, feedback, and aesthetics for an electronic oral feedback device.  He was responsible for design and implementation of clinical testing and analysis software.  Tim interacted with senior members of his team to define and then develop data visualization software.  By following predefined standards and requirements, he proposed and designed a patient-tracking database to allow cross-referencing of multiple factors while adhering to security and privacy regulations.  Designing and creating software for dynamically mapping the sensitivity of the tongue.  GUI design, workflow, interlocks to eliminate user error, strict adhesion to standardized data collection procedures.  Designing and creating software for visualization of collected data.  Sitting in on design sessions and acting as resident Human Factors advocate GUI design, workflow, dynamic data analysis, 2D and 3D visualization, spacial and temporal visualization, interviewed users to determine usage, linking to multiple data sources.  Designing and creating image projection software GUI design, workflow, image processing, 3D interpolation and projection Designing and creating software for dynamically stimulating the tongue with an electrostatic tactor array GUI design for human computer interaction (HCI), safety interlocks to control correct data input, dynamic stimuli manipulation.  Developed and evaluated user Interface design and user interface compliance using iterative design methodology with user feedback.  Designing and developing a subject database to track subjects and allow for analysis of subject data across multiple factors.  GUI design, subject confidentiality, data integrity, robust system recovery.          Project Manager and Human Factors / Usability Engineer consultant   08/2001   to   09/2002     Company Name   City  ,   State       Tim worked as a human factors specialist by defining GUI standards, look and feel, and conforming to existing software specifications.  Responsible for all aspects of the software development cycle from inception to delivery.  Defined the user interface for Palm and Windows CE devices.  Detailed requirements gathering.  Review of client's needs and application functionality.          Product Manager / Sr. Engineer   09/2000   to   08/2001     Company Name   City  ,   State       Tim was responsible for all aspects of the development cycle of the Video Pics and Paparazzi Pics products.  These included defining the products by means of prototypes and concepts and then generating product specifications.  He also acted as the Human Factors advocate to aid in the design process.  Tim served on the following project areas: Used human factors and usability design principles including heuristic evaluation when designing and prototyping the next generation VideoPics product in Macromedia Director.  Defined and executed the QA/QC process.  This involved setting up a QA bugs database, running compatibility testing, establishing version control, and heading up customer service and FAQs.  Evaluated and allocated resources including hardware, media, off-site web hosting and programming staff.  Established milestones to meet promised deadlines for product delivery.  Interfaced with the marketing group to define products that were viable in the market place.  Created all of the demos and helped with the collateral materials for the shows.  Set up an online store that allowed users to purchase the product.  Once the purchase was made, the information was entered into our customer database and the product was shipped through our shipping department.  Managed many 3rd party relations such as OEM bundling, back-end print services, and strategic partners.          Scientist   11/1997   to   09/2000     Company Name   City  ,   State       Tim worked as a human factors and usability engineer on many projects.  He designed and programmed a tactical graphics application (TacGraph) for the Global 2000 wargames.  Tim also designed and implemented stimuli and experiments for research being conducted on 2D and 3D interfaces.  These experiments ranged from basic 3D shape recognition to determining routes in a 3D terrain.  Tim also developed a GUI based version of a text based nurses' orders system for the VA hospital that was to replace a very dated command line system.  Designed and prototyped user interfaces for the tactical situation awareness tool (TacSAT).  Conducted interviews with 5th Marines at Camp Pendleton and integrated new design ideas into the TacSAT.  Design and implementation of an experiment based on the TacSAT that simulated a real engagement to determine how experience affected the decision making process.  Worked with a team of Human Factors PhDs to determine the benefits of 3D interfaces.  These experiments tested object recognition, spatial relationships, occlusion,  depth of field, perspective, depth cues, and other factors.  Worked with a team of Human Factors PhDs to develop experiments in shared awareness, data integrity, reliability, and multimodal perception.  Worked closely with Principal Investigators from SPAWAR, DOD, NIMA, and DNR under a SECRET military clearance.  Designed and implemented a GUI for a text-based nurses' orders system to gather performance and behavioral data.  The new system increased efficiency and reduced error by over 80%.          Software Engineer and Human Factors / Usability Engineer   11/1993   to   03/1998     Company Name   City  ,   State       Tim worked with a 5-person team to rework a graphical user interface (GUI) for an Internet TV set top box under extreme time constraints.  His role was primarily prototyping and user centered design of the GUI.  He also served as the lead prototype engineer and project manager for the graphical adventure game Timelapse.  He worked with a team of talented designers, engineers, and artists on 9 cross-platform interactive edutainment titles.  Acted as the usability and human factors evangelist in every project with which he was involved.  Ran focus groups.  Rolled out field trial in Austin, TX.  Collected and analyzed data of online usage in an attempt to better understand the users.  Assembled numerous conceptual prototypes for presentation to GTE VPs.  Assisted in the game design for 9 titles produced and distributed by GTEIM.  Established processing methods for converting rendered images created in Alias, and animations created in PhotoShop and Director, into usable assets.  Designed, prototyped, and coded product demos used for retail and trade shows.  Acted as the lead puzzle prototyper for ""TIMELAPSE."" Worked as the chief technologist for ""TIMELAPSE."" Responsibilities included investigating current and emergent technologies and determining if they were applicable to the game.  Traveled to Knoxville, TN to manage the engineering team at Cyberflix for 3 weeks and establish game requirements.  Duties also included training on the use of production tools, establishing a minimum system requirement, testing of new game engines, establishing asset needs, communicating with GTE Entertainment in Carlsbad, CA as to the status of our engineering efforts.  Worked as a liaison for the marketing department for the production team.  Designed and developed a 3D chat area using Onlive!'s Traveler and 3D Studio Max.          Education      B.S. Degree  :   Cognitive Science   June 1993       University of California   City  ,   State  ,   USA      Cognitive Science         Affiliations      CHI UX Community  Human Factors and Ergonomics Society (HFES)  IxDA Madison  User Experience Group        Publications      Holste, S., Kobus, D., Proctor, S., Bank, T., & Liebhaber, M. (1999). Decision making in a dynamic but uncertain environment. San Diego, CA:  Pacific Science & Engineering Group, Inc. Manuscript in preparation.  Kobus, D.A., Proctor, S., Bank, T.E., & Holste, S. (2000). Effects of experience and uncertainty during dynamic decision-making. In Proceedings of the 44th Annual Meeting of the Human Factors and Ergonomics Society. Santa Monica, CA: Human Factors and Ergonomics Society.   Proctor, S., Bank, T.E., Holste, S., & Kobus, D.A. (1999). TacSAT demonstration user's manual. San Diego, CA: Pacific Science & Engineering Group.   St. John, M., Proctor, S., Callan, J., & Bank, T. (1998). The command post situation awareness tool (CPSA): An evaluation. Presented at the APA, Division 21 and Human Factors and  Ergonomics Society Midyear Symposium, San Diego, CA.   Smallman, H.S., St. John, M., Bank, T., and Cowen, M.B. (2000). The effects of motion parallax, drop lines, and object size in localizing tracks displayed in perspective view.  SPAWAR Systems Center San Diego, CA. Technical Report, in preparation.   St. John, M., Smallman, H.S., Bank, T., and Cowen, M.B. Tactical Route Planning Using Two-Dimensional and Three-Dimensional Views of Terrain. SPAWAR Systems Center San Diego, CA. Technical Report, in press.      "
DESIGNER,"         KICHEN/BATH DESIGNER & SALES       Professional Summary    I   have experienced most phases of architectural and interior design over   my years in the business. I began in commercial design, space planning,   specifying, and decorating offices, including reception areas,   conference rooms, large and small cubicle spaces using Steelcase, Stow   Davis and Westinghouse ASD (aka Knoll).  I have designed medical/dental   offices and hospital areas, retail spaces, showrooms, trade show   exhibits, salons, restaurants, night clubs, apartment floor plans and   complex site plans, etc.
In the residential field, I have   designed and supervised construction of a number of entire homes and   major remodeling projects, including all specifications and the final   decorating. I have specialized in all phases of window treatments, from   measuring to installation. I have specialized in kitchen/bath and   storage design.¬†  I am familiar with building codes and have been skillful at   trade-specific CAD programs.  I have also done site planning and landscape design.¬† At one point I was involved in site planning and development of an entire   subdivision.      Work History     06/1998   to   04/2000     Kichen/Bath Designer & Sales      Company Name   ‚Äì   City  ,   State      Began   in client cabinet, countertop & appliance sales, which includes   on-site measuring, space-planning design, style & finish selection,   ordering and follow-through with installation oversight.  Consulted with clients to determine architectural preference to meet overall design goals.  Assisted clients with budget considerations regarding products and materials.  Successfully resolved complex technical design issues.        04/2000   to   06/2000     Showroom/Home Show Designer      Company Name   ‚Äì   City  ,   State     Keep showroom vignettes at home office location and showroom locations around the state updated with newest cabinet styles, countertops, appliances and other current materials.  Design and decorate interchangeable exhibit vignettes with latest products and materials to be transported to various home show exhibitions around the state. Help with set up at site of each home show.  The   position of Showroom/Home Show Exhibit Designer was created
specifically   for me by General Manager, however, change in management resulted in
elimination of the   position and my job.       10/1996   to   08/1997     Assistant Store Manager      Company Name   ‚Äì   City  ,   State      Responsibilities Open   and close retail store, assist customers making wallpaper or window   treatment selections, set and keep in-home measure/selection   appointments, place orders, receive orders, arrange and oversee   installation appointments, etc.  Consulted with clients to determine architectural preference to meet overall design goals.   Assisted clients with budget considerations regarding products and materials.  Skills Used Business, design & sales skills   This retail store was a newest branch of an old, well established, family owned chain of stores from the east side of the state.¬† The family had recently hired a new, young general manager.¬† He was responsible, apparently, for some poor management decisions, resulting in the parent company going into bankruptcy and all stores being shut down.¬†       06/1991   to   09/1994     Owner/Manager      Company Name   ‚Äì   City  ,   State    Converted 7500 square feet of commercial space into 24 individual offices of varying sizes, several cubicle spaces, large and small conference rooms, reception area, secretarial work area and lounge.  Individual offices were rented to independent business persons by the month, cubicles by the day or hour.¬† All phone calls answered by staff and messages taken.¬† Secretarial services available to tenants, as well as outside clients, for an hourly fee.¬† Conference rooms available on a daily or hourly basis.¬† Other business services included hosting meetings or conferences and publishing marketing materials for tenants and outside clients.  Building was sold in 1993 and new owner had other plans for the space and refused to renew the lease.¬† I had moved the business once and paid for build-out of this space.¬† I couldn't afford to move again; decided to close business instead.        Current     Principal      Company Name   ‚Äì   City  ,   State      Consulted with clients to determine architectural preference to meet overall design goals.  Originated and developed creative design concepts.   Assisted clients with budget considerations regarding products and materials.  Successfully resolved complex technical design issues.  Interfaced with architects, contractors, sub-contractors, consultants, fabricators, and regulatory agencies.  Specified proper products and materials for each project.  Prepared construction documents and details to implement design concepts.   Established at the time of graduation from design school, I began my independent career, on a full-time basis.¬† When business was slow (due to recession, etc.) I accepted employment with well established firms.¬† I have continued to serve many repeat clients and referrals over the years.       Transitional Vocation    In 1981, before the advent and common use of CAD programs, I had a serious injury to my right (drawing) hand.¬† I was owner of income properties and had been managing income propertiesfor other individual owners.¬† Since I was not going to be able to use my hand again for drawing for some time, I took a position as a manager of a 160 unit apartment project that was only 50% occupied.¬† Within six months, all units were rehabbed, rentable and occupied, and 95-100% occupancy was maintained while I was manager.¬†   In 1983, I was offered a position with another firm as Project Manager during construction and Start-Up Manager of a 360 unit apartment complex.¬† Being involved at the inception, I was able to revise apartment floor plans to made accommodation for the most common objections I heard while marketing existing floor plans.¬† My revised plans were very successful and apartments were filled as fast as they were built, with a long waiting list.¬† Approximately 1/3 of the tenants from the first project I had managed, moved to the new complex, which was extremely gratifying.¬† I continued in this position to the end of construction.¬† During that time, I attended property management courses and earned a Residential Property Management Certificate.  My hand was rehabilitated by this time and I decided it was time to return to my real passion, interior design. ¬†      Education     1970     Associate of Arts  :   architectural/interior design     New York School of Interior Design   -   City  ,   State      Architecture and interior design history   Fine arts history   Color theory and application   Light theory and application   Textiles  Upholstery  Window treatments  Paint, surface textures, wallcoverings  Interior building materials  Architectural drawing and perspective rendering  Business and marketing principles for designers    All courses were taught by professionals in their respective fields with years of practical experience.         1967     Associate of Arts  :   business principles and skills     Lansing Business University (Davenport Business College)   -   City  ,   State      Basic business management principles  Business law  Office management    Accounting/bookkeeping  Office skills (typing, shorthand, business machines, etc.)  Business etiquette           Skills    Accounting, advertising, Basic, business law, business writing, computer aided design, Color, com, client, clients, drafting, Edit, email, Interior Design, marketing, Materials, window, rendering, retail, sales skills, sales, shorthand, space-planning, specification, phone, typing   "
DESIGNER,"         SENIOR INTERIOR DESIGNER         Professional Summary    Interior Designer with diverse experiences working on commercial projects throughout the United States utilizing AutoCAD.  Design experiences include commercial, facility planning, education, government, healthcare, retail and residential.  Proven abilities to work on projects independently or as part of a team from inception at programming meetings to completion with budget reconciliation.      Skills          Proficient in Autocad  Time management  Organized  Strong verbal and written communicator  Detail oriented      Building codes knowledge  Permitting and administration knowledge  Bidding procedures  Motivated self-starter            Work History      Senior Interior Designer  ,     02/2012
                            to   11/2014     Company Name   ‚Äì   City  ,
                          State      Independently developed fit studies, pricing  plans, and construction documents for permit.  Worked with leasing agents to obtain program requirements, project scope, and develop fit studies.  Prepare comprehensive design and construction documents with notes, details, and schedules as required that comply with all applicable acts and codes related to project municipality.  Submit plans to in-house permit expeditors for permit and in-house construction team for execution.   Verified that construction detail documentation conformed to quality assurance and best practice standards.    Completed comprehensive code compliance evaluations.  Reviewed and discussed zoning laws, fire regulations and building codes with healthcare and governing agencies.

Utilize AutoCAD with AEC, Excel, and Microsoft Word software programs as required to manage assignments.

          Interior Designer  ,     05/2004
                            to   02/2012     Company Name   ‚Äì   City  ,
                          State      Worked independently on projects directly with client or through a landlord representative.  Completed architectural construction document set as well as mechanical and electrical construction document set with consultation.  Worked on diverse buildings such as mixed-use buildings, warehouse and class A office buildings.  Visit site to prepare as-built AutoCAD plans and note field conditions.  Calculate B.O.M.A.  square footages for landlord and maintain rent schedule.  Prepare comprehensive design and construction documents with details, schedules and presentation boards as required that comply with all applicable codes and acts.  Coordinate plans with structural, electrical and mechanical engineers.  Submit plans to appropriate county for permit.  Utilize AutoCAD and Microsoft Word software programs as required to complete and manage assignments.         Interior Designer  ,     10/2000
                            to   05/2004     Company Name   ‚Äì   City  ,
                          State      Worked on projects independently with clients.  Completed architectural construction document set.  Conduct client meetings to develop program requirements, visit site to prepare as-built AutoCAD plans and note field conditions in order to develop fit studies and revise as required for client approval.  Prepare comprehensive design and construction documents with details, schedules and presentation boards as required that comply with all applicable codes and acts.  Utilize AutoCAD and Microsoft Word software programs to complete and manage assignments.         Interior Designer  ,     09/1997
                            to   10/2000     Company Name   ‚Äì   City  ,
                          State      Established timelines to manage multiple projects simultaneously to assure move dates were met.  Worked with architects to better integrate design intent into construction document package.  Set up meetings with clients to develop program requirements.  Prepare a Design Fee Proposal outlining the scope of work and associated fees.  Perform site visit to prepare as-built AutoCAD plans.  Develop fit studies.  Prepare comprehensive design and construction documents with details, schedules and presentation boards as required that comply with all applicable codes and acts.  Conduct and issue minutes for meetings and construction management.  Utilize AutoCAD and Microsoft Word software programs to complete and manage tasks.         Senior Project Manager  ,     12/1993
                            to   09/1997     Company Name   ‚Äì   City  ,
                          State      Assigned to Maryland National Bank merger with NationsBank which was comprised of five high-rise office buildings in downtown Baltimore.  Supervised and coordinated a team of six interior designers.  Also assisted with Richmond, Virginia merger projects.  Develop program requirements with client and prepare fit studies.  Create or update base building and as-built AutoCAD plans.  Prepare comprehensive design and construction documents with details and schedules that comply with all applicable codes and acts.  Specify and coordinate all activities with furniture procurement and acquisition.  Coordinate schedule and project implementation with client's construction management firm.  Utilize AutoCAD and Fac/aide software programs as required to complete and manage tasks.         Consultant  ,     07/1993
                            to   12/1993     Company Name   ‚Äì   City  ,
                          State      Worked as part of a team as well as independently on assigned projects.  Worked on commercial and healthcare projects.  Prepare complete design and construction documents for assigned projects based on client's programming requirements on AutoCAD.  Obtain programming information, specify furniture and schedule projects as required.  Conduct site visits to provide accurate as-built conditions, determine square footages and prepare space studies.         Project Manager  ,     09/1989
                            to   07/1993     Company Name   ‚Äì   City  ,
                          State      Independently worked on eight to twelve projects simultaneously throughout the United States to relocate, increase and decrease new or existing offices.  Worked with a special task force to prepare multiple space consolidation studies to consolidate 17 floors of the downtown headquarters to the five-building  Mt.  Washington campus.  Was assigned to a special team to coordinate all branch office computer room upgrades.  Direct all outside consultants, trades and team members through planning, design, construction and furniture procurement and distribution from initiation through completion.  Insure that projects are completed within established budget and schedule and reconcile budget to management.  Research national and local codes and acts for buildings and life safety to insure projects meet or exceed guidelines.  Calculate rent schedules monthly with accurate rentable square footages by B.O.M.A.  for Baltimore headquarters.  Utilize AutoCAD, AEC Architectural Template, Lotus, Microsoft Project and Earnest as required to complete tasks.         Interior Designer  ,     01/1984
                            to   09/1989     Company Name   ‚Äì   City  ,
                          State      Assisted interior design staff until skills were developed to independently complete projects.  Independently worked on six to eight projects simultaneously throughout the United States to relocate, increase and decrease new or existing offices.  Research, develop and design effective floor space using systems furniture.  Responsible for all activities in the design and implementation of space plans including determination of space requirements, construction documents and furniture specifications.  Thorough working knowledge of AutoCAD, AEC Architectural Template and IBM Storyboard.         Education      Bachelor Fine Art  :   Interior Design, Art History Minor  ,
                          5 1984     Maryland Institute College of Art   -   City  ,
                              State    Interior Design, Art History Minor         Fine Art Curriculum  ,
                          1 1980     Towson State University   -   City  ,
                              State    Fine Art Curriculum       Accomplishments      Numerous programs, conferences and seminars related to the field.  All were approved CEU courses for CID and/or IIDA.        Affiliations    Former Member: Certified Interior Designer - Maryland (CID) International Interior Design Association (IIDA) - Board member as Past-President 1998 to 1999, President 1996 to 1998, President Elect 1995 to 1996, Treasurer/Secretary 1994 to 1995 Nature Conservancy National Trust for Historic Preservation       Skills    AutoCAD, budget, consultation, client, clients, IBM, interior design, Lotus, notes, mechanical, meetings, Microsoft Excel, Excel, office, Microsoft Project, Microsoft Word, pricing, procurement, programming, Proposal, Research, safety, upgrades   "
DESIGNER,"             SENIOR PRODUCT DESIGNER       Professional Summary     As a proven, experienced product designer I am involved in every phase of product design cycles from initial concept to
post-production. I cost reduce products and expand existing product lines by developing numerous patentable
items. Call me if you desire a mature, dependable leader having solid, practical experience with an eye to the future and
functional marketability.       Skills

AutoCAD proficient¬†  Solid Works 3d Solid Modeling   Complex problem solving    Technical problem-solving    Works well in diverse team environment

Team leadership

   Strong decision maker  Injection molded plastic mass-manufacturing techniques       Corel Draw Graphics¬† proficient   Technical Illustrations  Product Usage Line Art  Company Logos  Catalogue and Brochure Layout and Design   Microsoft Office proficient  Creative concept development  Website Development  Silk-screen Printing            Work History      Senior Product Designer     April 1984   to   Current      Company Name   -   City  ,   State      Conceived, developed and specified product components for new product development.

Worked with product planners and industrial designers to conceptualize and refine product concepts.

    Developed and tested models of alternate designs and processing methods to assess cost and manufacturing feasibility.    Created solid model component and assembly files for virtual representation of designs.  Ordered rapid prototypes and supervised testing and ongoing development and performance of design.

Supported product designs through test analysis and simulation.

   Coordinated project tooling release of injection molded components.  Evaluated pre-production mold shot samples and refined for improved assembly and performance.   Coordinated any special secondary operations,¬† fixturing ¬†or manufacturing¬† sensitive ¬†mandates.

Developed internal processes and plans for mechanical verification, product development and factory processes.

    Recommended design modifications to eliminate machine and system malfunctions.   Created detailed engineering drawings, technical drawings, schematics and computer-generated reports for new product development.     Attended

new product

pre-production pilot runs.¬†    Created drawings for patent submittal.    Reviewed patent applications for technical accuracy.

Created exploded view product drawings of owner manuals and compliance publications.     Drawing and design checking, including tolerance studies and moldability.   Promoted and implemented process improvements company-wide.  Interviewed and trained new engineering personnel.         Draftsman, Layout Estimating     January 1983   to   April 1984      Company Name   -   City  ,   State      Detailed shop drawings of bridge expansion systems.  Made templates from engineering drawings for shop usage.   Check drawings and shop fabrication for conformity to engineering specifications.   Layout steel for shop fabrication.   Calculate shipping weights and create bills-of-lading.         Education      Williamsport Area Community College     1979     City  ,   State     Associate of Arts  :   Advertising Art      GPA:   Dean's List GPA: 3.2    Minors

Marketing    Graphic Design    Drafting

     Elective Emphasis in mathematics    Advanced Algebra     Geometry     Trigonometry     Statistics     Calculus           Jersey Shore Area Senior High School     1977     City  ,   State     Graduate  :           1977 Graduate -- Academic Courses    Member National Honor Society     Varsity Wrestling, Cross Country, Baseball     Rotary October Boy of the Month           Affiliations    Civic          Avis Recreation Association President Educational          Member of Keystone Central Technical Advisory Committee Little League Baseball          Former Coach (all age levels), League Safety Officer Elementary Wrestling          Former Head Coach, Board Member of Parents Auxiliary Empfield Enterprises          Graphic Design Manager and Consultant Penn. College of Technology          Part-time Teacher, Microcomputer Fundamentals Designamics          Owner / Operator Textile Silk Screen Printing Business       Outside Interests    Family   Husband, Father of Three Children with Five Grandchildren Church   Lay Leader and Administrative Council Member Civic   Avis Recreation Association President Educational   Member of Keystone Central Technical Advisory Committee Little League Baseball   Former Coach (all age levels), League Safety Officer Elementary Wrestling Former   Head Coach, Board Member of Parents Auxiliary Empfield Enterprises   Graphic Design Manager and Consultant Penn. College of Technology   Part-time Teacher, Microcomputer Fundamentals Designamics Owner / Operator   Textile Silk Screen Printing Business      Skills    Art, assembly, AutoCAD, Brochure, computer literate, databases, debugging, product design, desktop publishing, drafting, Estimating, freehand, Drawing, Layout and Design, Layout, Logos, Director, marketing, materials, mathematics, Mechanical, Works, Modeling, personnel, processes, researching, routing, sales, shipping, sketching, spreadsheets, website development, word processing      Additional Information      Member National Honor Society Varsity Wrestling, Cross Country, Baseball Rotary October Boy of the Month
Outside Interests
  Family          Husband, Father of Three Children with Five Grandchildren
  Church          Lay Leader and Administrative Council Member     "
DESIGNER,"         SENIOR GRAPHIC DESIGNER       Summary     Diverse, results-oriented graphic designer with over 30 years of experience in print, logo design, and dimensional signs. Passionate about comprehensive, strategic and brand-building design. Demonstrated ability to work both independently as well as collaborate in large design teams. Flexible, big picture, out-of-the-box thinker and expert brain-stormer, with special emphasis on conceptual design.        Highlights          Graphic Design Expertise  Creative Design Aptitude  Quality Assurance  ¬†Team Leadership      Adobe CC Suite    Strategic Planning   Training and Development  Corporate Design    ¬†¬†‚Äã           Accomplishments

Successfully orchestrated complex projects
from the idea stage
through design, mock-up, and final rendering
to meet customer
expectations, while building
customer loyalty.
  Grew
client base through strategic relationship building and
consistently delivering successful campaigns and designs.

        Experience     03/2017   to   08/2018     Senior Graphic Designer    Company Name   Ôºç   City  ,   State      Sketched designs for large home builders, such as Stanley Martin, Ryan Homes, NV Homes, Van Metre Homes, ¬†Stylecraft Homes, Dan Ryan Homes etc.¬†  Adhered to strict branding guidelines when preparing sketches for client review  Designed logos, interior acrylic display signs with stand off wall mounts, 3-D signs, impact logo signs, Routed Top signs, whip flags, mailboxes, take one boxes, feather flags, amenity signs, ¬†site ID sign, model ID signs, banners, and more!  Prepared all final print files  Uploaded sketches and final print file links to Keyed IN initially, and then to Pace Software.  Cut vinyl on FC7500 Plotter         01/2005   to   01/2017     Senior Graphic Designer/Production Manager    Company Name   Ôºç   City  ,   State       Developed creative graphics that simplified complex messages.      Recommended techniques, methods and media best suited to produce desired visual effects.       Adhered to all corporate brand guidelines when preparing graphic materials.         Maximized operational efficiency by mentoring
staff on various customer service initiatives.
        Spearheaded and coordinated
graphic design projects from
conception to completion.
        Collaborated
with clients to create vision, conceive designs, and
meet tight deadlines daily.¬†         Developed excellent relationships with
multiple vendors and outside
installers to ensure the
success of current and future projects.           Created and fashioned highly persuasive
sales and marketing
proposals.
        Processed
Estimates, Price Proposals & Invoices and e-mailed
customers via Quick Books.
        Printed
in-house designs and customer prepared files on wide format
printer.

                         05/1995   to   01/2005     Graphic Designer    Company Name   Ôºç   City  ,   State      Designed interior and exterior signs, banners, trade show graphics, association graphics, dimensional signs, etc  Vectorized and designed client logos  Cut vinyl on Ioline Graphics Plotter   Printed graphics on HP 5500 large format printer           Education            Liberal Arts    Florida State University Panama Canal Branch                        Visual Communications    Art Institute of Pittsburgh   Ôºç   City  ,   State      Associates Degree         Skills      Invoicing: Quick Books  Software: Adobe Illustrator CC & CS6, Adobe Photoshop CC, Corel Draw x7, Microsoft Office Suite, Omega Composer¬†  Printers: HP 5500, HP DesignJet L25500¬†  Vinyl Plotters: Summa D120R, Graphtec, Ioline, HS15, FC 7500  Sign Tracking Software: Keyed IN and Pace¬†        Portfolio      www.dmohanco.com    ¬†         Linked In     https://www.linkedin.com/in/denyse-mohancographicartist  ¬†    "
DESIGNER,"         PERSONAL STYLIST- WOMEN'S DESIGNER       Summary      Eager to work in a fast-paced customer focused¬† environment driven to expand sales volume by utilizing developing technology. Proficient at understanding client needs and collaborating on a creative vision to exceed expectations and deliver results conducive to cultivating relationships and growing business.        Skills     Microsoft Office: Word  PowerPoint  Excel       Experience      Personal Stylist- Women's Designer   05/2014   to   02/2017     Company Name   City  ,   State     Leverages knowledge of design and brands to create a personalized experience to individual clients based on dressing concerns. ¬†Nurtures relationships by creating impactful appointments accompanied by planned follow-ups. Effectively time manages consultations with future clients while servicing those within the store. Utilizes internal digital application wardrobing clients on their terms. Implements communication templates via text and email regarding selling campaigns and customer rewards incentive programs. ¬†Integrates tools to improve customer retention and achieve significant level of designer selling volume.        Sales Associate- via C department   02/2010   to   05/2014     Company Name   City  ,   State     Relocated personal clientele to a competitive top volume door. Profited in business development in an elevated women's designer department. Effectively time managed customer service to create a personalized experience while maximizing sales volume. Regularly attended product knowledge seminars allowing delivery of service at the highest level. Initiated conversations with management when unexpected problems arose to ensure future success amongst the team and client relationships.        Sales Associate, Savvy department   06/2006   to   02/2010     Company Name   City  ,   State     Successfully assisted customers in choosing outfits that were consistent with needs and budget. Developed relationships to offer value to the customer experience. Increased sales volume by suggesting additional items at point of service. Advanced visual presentation of merchandise on the selling floor. Adapted numeracy skills when conducting transactions with customers.        Team Member   08/2004   to   06/2006     Company Name   City  ,   State     Delivered friendly and prompt service to customers. ¬†Managed stock levels to prevent shortage of items. Contributed to maintaining company integrity during each transaction. Performed as a training mentor and shift lead during critical times.        Achievements     2016 Net Sales Volume- $783,210  Own Your Business Chart- 58.1% exceeding 40% expectation  Cross-Sell Reporting- 48.7% exceeding 30% expectation  Personal Stylist- 3 Years  Quarterly Top Tier Volume- 3 Quarters  Quarterly Pacesetter Volume- 5 Quarters  Yearly Pacesetter Volume- 2 Years  Customer Service All Star- 2 Years  ‚Äã         Education and Training      Bachelor of Arts  :   Business Administration (Marketing)   2008       California State University Fullerton   City  ,   State            "
DESIGNER,"      R        GRAPHIC ARTIST, DESIGNER         Focus - Graphic Design / Digital Art     Graphic Designer skilled in digital art concepts for print, web and product manufacturing applications.       Summary of Qualifications          (CAD): Gerber Systems  Photoshop, Illustrator, InDesign   Microsoft Office Suite    Windows & Mac environments    ZBrush, Cinema 4D, VUE       Self-motivated professional  Resourceful researcher  Quick learner  Broad availability  Digital and Manual Illustration            Skills         Digital Illustration of art concepts for print, fabric and web applications using Adobe Creative Suite.   Composition and layout for marketing collateral using InDesign.  Manual sketching and mood boarding for look development of¬†characters, live or digital, in accordance with director.  2D Pattern engineering and technical sketching for streetwear and theatrical costumes, using Gerber Computer Aided Design Systems.         Experience      Graphic Artist, Designer   City  ,   State    Company Name  /   Feb 2016   to   Current        Design album cover art.    Design promotional posters and postcards.       Created mixed compositions utilizing illustrations and photography to express artist identity and style for web applications.              Technical Designer / Patternmaker   City  ,   State    Company Name  /   Jan 2000   to   May 2015        Managed pattern and grading timelines for stage costumes and cast member uniforms.      ¬†Quality assurance and determined Spec guidelines.        Problem-solving for sizing and fit challenges.        Technical Illustration for PLM documentation.        Reduced garment manufacturing cost by over 60% and reduced production lead times by about 50% by creating and enforcing production efficiency standards and reducing waste.        Maintained BOMs             Design and Patternmaking Assistant   City  ,   State    Company Name  /   Mar 1997   to   Jun 1999       Refresh and customize theatrical costumes for each play  Assist in prop-making and decoration  Maintained costume library          Freelance Costume Design   City  ,   State    Company Name  /   Mar 1997   to   Jun 1999       Assisted AFI students in developing character looks for their short film projects  Worked closely with director, head designer          Education and Training      Certificate of Proficiency  :   Graphic Design / Animation    Studio Arts, Ltd.     2016       City  ,   State  ,   USA              Computer Aided Design, Lectra / Gerber Systems    Art Institute & LA Trade Tech    City  ,   State  ,   USA     Digital Design, Patternmaking, Grading, and Marker-Making coursework           Associate of Arts  :   Fashion Design    Brooks College      City  ,   State  ,   USA          "
DESIGNER,"         PRE-PRESS GRAPHIC DESIGNER       Summary    Creative, hardworking designer seeking a full-time desktop job, educated as a graphic artist, past experience in
business world as a desktop publisher laying out designs for printed mail and advertisements, in local government
designing new websites with graphics for different agencies within the system, and later for the same government
printing and reproduction center creating documents to be printed off a press or copiers.      Skills          Adobe InDesign, Photoshop, Illustrator, and Acrobat Professional  Strongly familiar with Microsoft Word, Excel, PowerPoint, and Publisher / also QuarkXPress  Basic knowledge of web development with Adobe Dreamweaver, HTML, WordPress  Able to perform graphic design and administrative functions  Able to work as a team player and independently  Experienced using phone, fax, email, copiers and printers  Provides excellent customer service (in-person, by phone, email, or interoffice mail)  Prioritizes and calmly handles multiple projects and requests  Listens to directions, takes notes for later reference, follows procedures  Knowledge of design setup on computer for jobs to be printed by outside vender or in-office copiers                Experience     01/2008   to   Current     Pre-Press Graphic Designer    Company Name   Ôºç   City  ,   State      Create new designs for variety of items like manuals, newsletters, and posters.  Use templates for updated documents like envelopes, letterheads, and business cards.  Proof jobs for initial and final customer approval.  Manufactures a high-quality PDF file digitally for proofing, photocopying and offset printing.  Performs file backup and organizes system for easy recovery.  Maintains and monitors supply inventory and orders items when needed.  Operates photocopying equipment, includes sending approved documents to printer.  Assists in the bindery department, using the folder and manual paper cutter for small jobs.  Also can use bindery equipment, like the fastback and GBC binding of spines.  Mounts and laminates to foam boards, manually trims to size.  Ensures timely submission of files to production.         04/2000   to   01/2008     Web Designer    Company Name   Ôºç   City  ,   State      Created new sites and made updates to current sites; created graphics to use on web pages; scanned documents and
converted digital files for links on sites; maintained updates and corrections on sites; answered email and phone call
requests from departments about site changes; proofed pages with emails before sending live to internet.         06/1998   to   02/2000     Desktop Publisher    Company Name   Ôºç   City  ,   State      Performed set-up and conversion of documents from Mac to PC then to UNIX systems; used QuarkXPress on Mac for the
set-up of many jobs; sent to network to be used by programmers for ""targeted"" direct mail printouts; trained new
team staff members; helped with clean-up when company shut down.         06/1997   to   03/2000     Graphic Designer    Company Name   Ôºç   City  ,   State      Temporary office jobs using Macintosh computers to design files to be printed for various companies like:.  Alltel Publishing.  Cleveland School District.  HKM Marketing Communications.  Nationwide Advertising.          Education and Training     May 1997     Bachelor of Fine Arts      Alfred University   Ôºç   City  ,   State              Work History            Company Name                Skills    administrative functions, Acrobat, Adobe Dreamweaver, Photoshop, Advertising, backup, Basic, business cards, conversion, excellent customer service, direct mail, email, fax, graphic design, graphics, HTML, Illustrator, Adobe InDesign, Mac, Macintosh computers, Marketing Communications, Excel, mail, office, PowerPoint, Publisher, Microsoft Word, monitors, network, newsletters, takes notes, PDF, copiers, posters, printer, printers, proofing, quality, QuarkXPress, supply inventory, team player, phone, UNIX, web development, web pages   "
DESIGNER,"         SENIOR INTERIOR DESIGNER       Summary       Experienced ¬† Interior Designer  with a¬† diverse knowledge base of design styles and techniques after living and working in different parts of the world. Proven skills in sales and project management. Successful at listening to the needs of the client and collaborating on a creative vision. Drafting in CAD, ¬†produce 3D renderings and¬†monitor installations is part of my every day job. A team player who is an expert at m ultitasking and work under pressure to meet deadlines. Open for a position in the field of Interior Architecture and Design.      Highlights          ArchiCAD  Cabinet Vision  3D Studio Max  Adobe Photoshop  MS Office
Design  Adobe InDesign‚Äã   ¬†  ¬†Languages: ‚ÄãEnglish & Swedish     Conceptual Design  Space Planning  Construction Documents  Drafting  Cost Management¬†  FFE  3D Rendering              Experience     09/2015   -   Current     Company Name   Ôºç   City  ,   State    Senior Interior Designer        Conferring with clients to determine their specific needs.  Create design concepts and space planning depending on client's needs and budget.  Drafting and create shop drawings in CAD.  Monitor installation process and service.  Expert at multitasking, handling several projects simultaneously.   ¬†  ¬†          08/2012   -   08/2014     Company Name   Ôºç   City  ,   State    Owner / Freelance Designer        Worked as a freelance designer drafting in ArchiCAD and producing 3D renderings to designers and clients.   ¬†  ‚Äã        01/2010   -   07/2011     Company Name   Ôºç   City  ,   State    Owner/ Freelance Designer        Worked as a freelance designer focusing on space planning and FFE serving the Expat community in Shanghai.¬†  Furniture Design and sourcing.          Education     2014     Academy of Art  City  ,   State      Master of Fine Art  :   Interior Architecture and Design    Interior Architecture and Design        Skills    CAD drafter, 3D Rendering, Space planning, FFE, Sales, Project Finance, Project Management, Multitasking, Team player, soon NCIDQ certified, beginner in Golf and expert Skier.      Professional Affiliations    ASID - Allied Member
IIDA - Associate Member   "
DESIGNER,"         GRAPHIC DESIGNER AND ILLUSTRATOR         Summary    I was raised in a Christian home in Jacksonville, Florida. I moved to Birmingham to attend Samford in 2012.¬†      Skill Areas          Creative  Relational  Engaging  Painting/Drawing      Graphic Design  Leader  Athletic  Team Player            Work Experience      Company Name     September 2015   to   Current     Graphic Designer and Illustrator    City  ,   State    A custom paper company designing primarily wedding correspondence¬†        Company Name     May 2015   to   August 2015     Sigma Counselor   City  ,   State            Company Name     June 2012   to   July 2013     Counselor   City  ,   State            Education      Briarwood Fellows Program   2016         Post Graduate Leadership Program    City  ,   State              Samford University     2015       Bachelor of Science  :   Fine Arts    City  ,   State              Providence High School     May 2011       High School Diploma      City  ,   State              Interests    Camp Kivu- Christian outdoor camp in Durango, Colorado, Summer of 2013 and 2014, worked as cook in kitchen staff, counseling teens, and leading mountain bike trips Nanny- 2010-2013 Bham/Campus Involvement} YoungLife Leader- Restoration Academy New Member Coordinator for Alpha Delta Pi 2013 Connections leader 2013, 2014 Step Sing show director 2014, 2015 Random Facts} I eat organic foods I have a lobstering license Avid Avett Brothers fan       Skills    Spanish      Additional Information      Camp Kivu- Christian outdoor camp in Durango, Colorado, Summer of 2013 and 2014, worked as cook in kitchen staff, counseling teens, and leading mountain bike trips Nanny- 2010-2013 Bham/Campus Involvement} YoungLife Leader- Restoration Academy New Member Coordinator for Alpha Delta Pi 2013 Connections leader 2013, 2014 Step Sing show director 2014, 2015 Random Facts} I eat organic foods I have a lobstering license Avid Avett Brothers fan      "
DESIGNER,"         PRINCIPLE DESIGNER / OWNER       Professional Summary     Interior Designer with a distinct understanding of spatial theory who harbors an exceptional design instinct and is uniquely attuned to the importance of materiality, lighting, composition and the overall design process.       Core Qualifications          Drafting           Space planning            Interior architectural detailing  Color and material application   Proficient with furniture systems   Concept development       Proficient in AutoCAD  Graphic presentations  Product specifications            Skills    3D, Approach, Art, AGENCY, AutoCAD, Basic, budgets, budget, Color, Concept, Concept development, content, Council, client, clients, direction, documentation, Drafting, fast, floor plans, Graphic, HVAC, Instructor, interior
design, Interior Design, Lighting, access, Window, Plumbing, presentations, Design Process, Space planning, specification, Teaching, vision, written      Accomplishments     Lighting Designer and Project Manager for David A Mintz Inc., a former May Company consulting firm. Developed and designed all lighting for Robinson-May, Fashion Valley Mall and Foley's, Scottsdale Fashion Square Mall. Assisted in the development and design of various Hecht's, Kaufmann's, Strawbridge's, and Lord and Taylor department store lighting, while simultaneously completing and meeting all deadlines for several large-scale successful projects.   Successfully completing graduate school by I writing thesis underlining the theoretical concept of spatial theory.        Experience     08/2011   to   Current     Principle Designer / Owner    Company Name   Ôºç   City  ,   State     Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to the client. Programmed client's need from schematic design to the construction document phase and installation. Created professional presentations to creatively communicate design intent and direction. Participated in furniture selection and documentation of the specifications. Maintained accurate specifications for each project. Ensured that the project vision and design intent were reflected. Visited home sites when necessary to assess and fulfill customer needs. Successfully assisted clients in choosing furnishings that were consistent with their preferences and budget. Produced content for material boards and specification binders for presentation and construction. Reviewed project costs, budgets and adherence to schedules.        10/2005   to   09/2011     Principle Designer/Owner    Company Name   Ôºç   City  ,   State     Designed floor plans, elevations,and material boards for both in-house review and presentation to the client. Programmed client's need from schematic design to the construction document phase and installation.  Created professional presentations to creatively communicate design intent and direction. Participated in furniture selection and documentation of the specifications. Maintained accurate specifications for each project. Ensured that the project vision and design intent were reflected.Visited home sites when necessary to assess and fulfill customer needs. Produced content for material boards and specification binders for presentation and construction. Developed interior design concepts and prepared interior systems and finishes. Reviewed project costs, budgets and adherence to schedules.        07/1997   to   07/2005     CAD Operator/Designer    Company Name   Ôºç   City  ,   State     CAD Operator/Designer for a fast paced New York City MEP firm. Electrical (Power & Lighting), Plumbing, Sprinklers. and some HVAC. Worked closely with Senior Engineers, Architects, and Interior Designers.  Filled in wherever needed.        10/1995   to   04/1997     Lighting Designer    Company Name   Ôºç   City  ,   State     Developed and designed overall and specialty lighting from conception to completions for the former May Company Stores. Primarily assigned to remodels do to their more complicated nature. Designed floor plans,  elevations and created professional presentations to creatively communicate design intent and direction. Maintained accurate specifications for each project. Visited sites when necessary to assess and fulfill client needs.         Education     2015     Masters of Fine Arts  :   Interior Design    Miami International University of Art and Design   Ôºç   City  ,   State  ,   USA    GPA:   GPA: 9      Graduate Magna Cum Laude.   Written thesis underlining the theoretical concepts of spatial theory.  Extensive graduate portfolio elucidating Sublime Design, Historical Preservation/Adaptive Reuse and Sustainability.   Student Teaching:  INTA402 Senior Studio: Miami International University of Art and Design: Spring 2013.   Substitute Teaching:  INTA112 Design Studio 3D Basic: Miami International University of Art and Design: Spring 2014.   Workshop Instructor:  Summer Studio: Miami International University of Art and Design: Summer 2014.        1994     Bachelors of Fine Arts  :   Interior Design    Art Institute of Fort Lauderdale   Ôºç   City  ,   State  ,   USA           1993     Associate of Applied Science  :   Interior Design    Art Institute of Colorado   Ôºç   City  ,   State  ,   USA     Awarded the Art Institute International Merit Scholarship, 1993.         Professional Affiliations      Active Member  of Interior Design Educators Council (IDEC).   Attendee,  IDEC South Regional Conference 2013,2013 and 2014.   Attendee,  IDEC Annual Conference 2013, 2014 and 2015.   Task Force Member,  Graduate Student Presentation Option for IDEC South Regional Conference.   Room Monitor,  IDEC Annual Conference 2015.   Certificate of Completion  IDCEC Approval Number: SE-100156-159: JID Writers Workshop.   Certificate of Completion  IDCEC Approval Number: SE-1-276-102: 344655-Integrating Non-Design MajorsInot a Fourth Year Design. Crafting a Collaborative Design Process & 344617-Assessment of Millennial Interior Design Students' Perception Concerning Game-Based Learning.   Certificate of Completion  IDCEC Approval Number: SE-10276-106: 344608-Encouraging the extra-ordinary & 344654-Graphic language in the Classroom.   Certificate of Completion  IDCEC Approval Number: SE-10276-110: 344489-Raising the Bar on Pinterest: History of Interiors in a new Context & 344690-Hybrid Spaces of Worship. Muslims in Atlanta.   Certificate of Completion IDCEC  Approval Number: SE-102765-114: 343575-Visual Environmental Attributes Contributing to Wayfinding in Unfamiliar Environments & 3446585-Design for Sight: Typologies inhibiting low vision access to interior spaces.   Certificate of Completion IDCEC  Approval Number: SE-10276-118:  343738-Environmental Satisfaction and human Comfort: Towards a process-oriented and on contextually sensitive theoretical framework & 344662-The Physiological Effects of Window Decal on Pediatric Patients.   Certificate of Completion  IDCEC Approval Number: SE-10276-130: 344645 Agents of Change: Exploring Diversity and Creating Meaningful Learning Experiences Though A Culturally Immersive Studio Project & 343759 - CULTURAL AGENCY: Exploring Perception, Product, and Approach.    "
DESIGNER,"           Zachory    Edmiston         Summary     Skilled in Customer Service. Motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Hard worker with 3 years of service experience. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Demonstrates excellent communication, planning and problem-solving skills. Enthusiastic Graphic Artist educated in creating letterheads, signage and other business-specific materials. Talent for translating company vision into suite of useful graphics and related designs. Skilled at working on multiple projects at once while consistently meeting deadlines. Deadline-oriented Designer educated in creating brand messages, strategies and key graphic productions. Resourceful and hardworking with know-how to produce top-notch content. Ambitious student pursuing Bachelor's degree eager to contribute developed knowledge in Graphic Design. Skilled in Adobe Illustrator, InDesign, Photoshop, ect. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.       Skills          Guest Relations  Takeout Management  Customer Service  Front of House Organization  Event Planning  Table Management & Seating Assignment  Reservations  Wine pairings  Table Bussing      High-volume dining  Fine dining customer service  Dining crew workflow optimization  Buffet setup and takedown  Price memorization  Service prioritization  Safe food handling  Table setting arrangements            Experience      Freelance Graphic Designer     City  ,   State      Company Name  /   Aug 2020   to    Current        Generated digital image files for use in digital and traditional printing.  Used Adobe Illustrator, Photoshop, and InDesign create images and layouts.  Worked with customers to present mockups and collect information for adjustments.  Created a business brand by designing cohesive looks between logos and letterheads.  Utilized knowledge of production to create high quality images.  Submitted design ideas to plan projects with customers and managers.  Formatted print and web applications designs and media to deliver production-ready graphics.  Fostered relationships with retail clients through effective communication, negotiation and collaboration.  Selected colors and themes while adding functionality to create new designs.          Host     City  ,   State      Company Name  /   May 2017   to   Jul 2020       Greeted guests and gathered information to seat groups or place on waitlist.  Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.  Communicated with kitchen staff about cook times to foster customer satisfaction.  Collaborated with front of house staff to move tables and adjust seating to accommodate customers.  Accommodated guests with children and special needs to promote comfortable dining experience.  Monitored dining area to assess server capacity and estimate wait times.  Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.  Notified server after seating parties in section to facilitate prompt service.  Supported management by resolving customer service and food-related issues to maintain guest satisfaction.  Answered telephone to provide dining information and take party reservations.  Managed daily card and cash transactions by maintaining payment records and investigating irregularities.  Supervised activities of dining room staff to maintain service levels and support guest needs.  Cleaned and restocked counter areas, managed cash drawer and checked server supplies to facilitate operations.  Offered preferred tables and other special accommodations to VIP customers.          Car Washer     City  ,   State      Company Name  /   May 2016   to   Jul 2016       Resolved customer complaints promptly to retain customer loyalty.  Inspected vehicles for noticeable defects such as dents, scratches and torn upholstery.  Worked rapidly with minimal supervision to thoroughly clean exteriors and interiors of vehicles.  Processed vehicles correctly and followed all checklists required for closing.  Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.  Maintained all equipment in car wash and self-service areas, including vacuums, pressure washers, and other such equipment.  Cleaned wheels, tires, hub caps and wheel covers to protect wheels and wheel components from deterioration.          Education and Training        Graphic Design Certification    Western Nevada College   May 2021     City  ,   State              Associate of Arts  :   Digital Media    Western Nevada College     May 2017     City          Attended as Junior and Senior in High-School via the Jump-Start Program  ~3.0 GPA  Completed coursework in English, History, and Digital Media (Photography, Web Design, Marketing, ect.)          High School Diploma      Dayton High School     May 2017     City          Member of the National Honor Society of High School Scholars  ~3.5 GPA  Millennium Scholarship Recipient  Attended College Courses Junior and Senior Year via the Jump Start Program         "
DESIGNER,"           PROGRAM MANAGER & DESIGNER         Professional Summary     A talented program designer and learning specialist with experience developing and managing curricula across cultural, academic and organizational contexts. With a background in Brain & Cognitive Science and Learning Design, I bring a strong understanding of how the brain functions to inform the design of effective learning experiences. Experienced project manager adept at leading projects from concept through completion with a high degree of cultural competence, having run projects in seven countries over the last five years.       Skills          Program development  Intermediate coding in R studio,  Project management  Proficient in Salesforce  Fluent in 4 languages  Facilitation      Stakeholder Management  Research  Curriculum development  Clear public speaking skills  Program evaluation            Work History      Program Manager & Designer  ,     05/2018   to   08/2019     Company Name   ‚Äì   City  ,   State      Developed an internal Learning program to upskill new Associates to project leads, facilitating over 35 classes, with over 95 % satisfaction results and resulting in 5 associates leading successful projects for clients  Managed new hires' onboarding onto the Social Contract Team leading to optimization of ramp time, from a 2 months, scattered onboarding to a 2 weeks, streamlined onboarding  Trained 13 co-facilitators in facilitation and design thinking resulting in them facilitating over 10 meetings per project and improving Social Contract's effectiveness         Learner Success Consultant  ,     11/2017   to   04/2018     Company Name   ‚Äì   City  ,   State      Developed and executed end-to-end learner success strategy for students taking the Human Rights Defenders massive open online course (MOOC)  Led evaluation assessments of the action toolkit for Human Rights Defenders MOOC which enabled development of interventions  Provided online learning support to 155 students via their online learning platform and webinars         Program Designer  ,     05/2017   to   10/2017     Company Name   ‚Äì   City  ,   State      Founded and designed Dual School, an idea incubator program teaching entrepreneurial skills to high school students, that has currently worked with more than 150 students in Delaware  Received a $100,000 grant to fund the program and led grant execution efforts  Collaborated with school representatives, educators and other key individuals in community to support successful program implementation         Development Associate & Founding Team Member  ,     10/2015   to   04/2017     Company Name   ‚Äì   City  ,   State      Led early fundraising efforts for new Minerva Institute and successfully brought in 2 multimillion-dollar grants for Minerva international students  Attended special events, acting as representative of Minerva Institute and making new contacts with possible donors which resulted in 30% increase in number of donors         Learning Consultant  ,     09/2016   to   01/2017     Company Name   ‚Äì   City  ,   State      Conducted needs analysis to understand barriers to learning that students were having in order to achieve student learning goals  Collaborated with Learning Team to develop a new MOOC on online learning to help students successfully complete their online courses at Kiron, a university for refugees  Developed and integrated a learning support system within their existing technology platform resulting in 50 % increase in student engagement and lower attrition rates         Education      Bachelor's  :   Brain And Cognitive Sciences And Learning Design  ,   04/2019     Minerva Schools At KGI   -   City        Innovative university in which students live and work on projects in six dynamic world cities over four years (San Francisco, Berlin, Buenos Aires, Seoul, Hyderabad, London).  Thesis: Rethinking Entrepreneurship Education: A Focus on Soft Skills.         Skills      Program development  Intermediate coding in R studio,  Project management  Proficient in Salesforce  Fluent in 4 languages  Facilitation    Stakeholder Management  Research  Curriculum development  Clear public speaking skills  Program evaluation        Work History      Program Manager & Designer  ,   05/2018   to   08/2019     Company Name   ‚Äì   City  ,   State      Developed an internal Learning program to upskill new Associates to project leads, facilitating over 35 classes, with over 95 % satisfaction results and resulting in 5 associates leading successful projects for clients  Managed new hires' onboarding onto the Social Contract Team leading to optimization of ramp time, from a 2 months, scattered onboarding to a 2 weeks, streamlined onboarding  Trained 13 co-facilitators in facilitation and design thinking resulting in them facilitating over 10 meetings per project and improving Social Contract's effectiveness         Learner Success Consultant  ,   11/2017   to   04/2018     Company Name   ‚Äì   City  ,   State      Developed and executed end-to-end learner success strategy for students taking the Human Rights Defenders massive open online course (MOOC)  Led evaluation assessments of the action toolkit for Human Rights Defenders MOOC which enabled development of interventions  Provided online learning support to 155 students via their online learning platform and webinars         Program Designer  ,   05/2017   to   10/2017     Company Name   ‚Äì   City  ,   State      Founded and designed Dual School, an idea incubator program teaching entrepreneurial skills to high school students, that has currently worked with more than 150 students in Delaware  Received a $100,000 grant to fund the program and led grant execution efforts  Collaborated with school representatives, educators and other key individuals in community to support successful program implementation         Development Associate & Founding Team Member  ,   10/2015   to   04/2017     Company Name   ‚Äì   City  ,   State      Led early fundraising efforts for new Minerva Institute and successfully brought in 2 multimillion-dollar grants for Minerva international students  Attended special events, acting as representative of Minerva Institute and making new contacts with possible donors which resulted in 30% increase in number of donors         Learning Consultant  ,   09/2016   to   01/2017     Company Name   ‚Äì   City  ,   State      Conducted needs analysis to understand barriers to learning that students were having in order to achieve student learning goals  Collaborated with Learning Team to develop a new MOOC on online learning to help students successfully complete their online courses at Kiron, a university for refugees  Developed and integrated a learning support system within their existing technology platform resulting in 50 % increase in student engagement and lower attrition rates      "
DESIGNER,"         SENIOR TECHNICAL DESIGNER       Summary    Product Developer/Technical Designer with strengths in apparel, handbags and jewelry. I have an extensive knowledge of materials, manufacturing and quality assurance. Dynamic product engineer highly skilled in creative problem solving with exceptional collaborative and interpersonal skills, who illustrates sophisticated expertise in a variety of innovative approaches, to design, prototype and test creative products, services and experiences. I thrive working within a team environment and I have extensive experience working in partnership with domestic and international teams.      Skills          Adobe CS6 Adobe Illustrator Flex PLM Grovesite  WebPDM Microsoft Word Excel  Optitex  Garment specs and sketches Fit Assessment  Product Development  Technical Direction, Line and Product Review Flat Pattern Making and Corrections  Garment Construction Draping              Accomplishments      Events and Networking Pillar Lead on the LGBTA Business   Council.  Participant in BullseyeCrowd: an innovation execution platform to develop a place where anyone at Target can share their ideas and get access to the resources to turn their ideas into reality.to provide new market potential for Target.        Experience      Senior Technical Designer     03/2017   to   Current      Company Name   City  ,   State           Senior Technical Designer     11/2013   to   02/2016      Company Name   City  ,   State      Responsible for product creation and communication from design hand-off to production for SWAT TD for Children's apparel as well as Women's Jewelry and Handbags intermittently as needed.  Tech pack creation and revision throughout the product development process, meeting calendar dates and communicating with agents and manufacturers.  Creation of samples from a sketch while maintaining the integrity of the design concept.  Provide technical solution support relevant to design.  Ensure products are engineered to cost standards and negotiated through order placement.  Provide technical direction, internally and externally, on corrective actions needed to bring samples to brand standards.  Utilize written comments, sketches or photos as needed to communicate.  Share information cross divisionally to ensure continuous implementation of best practices.  Execute placement of adopted styles in accordance with the sourcing strategy.  Responsible for calendar creation and managing milestone dates to achieve on-time delivery.  Establish strong collaborative relationships with cross-functional divisional teams.  Manage work in progress, tracking and reporting for product development.  Identify efficiencies within my brand/category to support CTM initiative.  Creation of product standards as well as Good, Better, Best costing grids for product categories that I have owned.  Manage team of 2 - Associate Technical Designer and Product Development Coordinator.  Assisted direct reports in career development as well as technical development at a product category level.         Technical Designer II     06/2011   to   11/2013      Company Name   City  ,   State      Responsible for product creation and communication from design hand-off to production for Shaun White Boys Apparel and Girls and Boys Accessories.  Tech pack creation and revision throughout the product development process, meeting calendar dates and
communicating with agents and   manufacturers.  Creation of samples from a sketch while maintaining the integrity of the design concept.  Provide technical solution support relevant to design.  Ensure products are engineered to cost standards and negotiate through order placement.  Execute placement of adopted styles in accordance with the sourcing strategy.  Responsible for calendar milestone dates to achieve on-time delivery.  Establish strong collaborative relationships with cross-functional divisional teams.  Manage work in progress, tracking and reporting for product development.  Creation of product standards for product categories that I have owned.         Technical Designer I     03/2009   to   06/2011      Company Name   City  ,   State      Responsible for product creation and communication from design hand-off to production for Girls Woven Bottoms and Outerwear categories.  Tech pack creation and revision throughout the product development process, meeting calendar dates and communicating with agents and manufacturers.  Creation of samples from a sketch while maintaining the integrity of the design concept.  Provide technical solution support relevant to design.  Execute placement of adopted styles in accordance with the sourcing strategy.  Responsible for calendar milestone dates to achieve on-time delivery.  Establish strong collaborative relationships with cross-functional divisional teams.         Associate Technical Designer     02/2006   to   03/2009      Company Name   City  ,   State      Worked on graphic tees for all Abercrombie brand product categories.  Worked independently in Illustrator and PLM systems to create high quality tech packs and comments at all fit stages.  Measured and evaluated samples for fit sessions to ensure on-body standards were met.  Collaborated with merchant and design teams to create and distribute tech packs to vendor partners.  Critically reviewed samples for issues and worked with vendor partners to establish production friendly constructions.  Manipulated garments in fit sessions to reflect style direction based on design and merchant feedback.  Adjusted and made pattern corrections based on garment updates coming out of fit sessions.  Applied grading to patterns and evaluated graded nests for production to ensure visual and fit accuracy between      all sizes.         Education and Training      BACHELOR OF SCIENCE  :   BUSINESS    University of Central Missouri   City  ,   State  ,   USA    BUSINESS       Skills    Adobe, Adobe Illustrator, balance, concept, costing, delivery, Direction, functional, graphic, Illustrator, managing, market, Excel, Microsoft Word, PLM, Product Development, develop product, progress, quality, Quality Assurance, reporting, sketching, sourcing strategy, strategy, tops, written   "
DESIGNER,"         3D DESIGNER/ GRAPHIC DESIGNER         Summary    I am seeking a position where my experience can used to make a positive contribution.      Skills          Photoshop  InDesign  After Effects  Maya  Illustrator  Z brush  /XP Professional/ Vista/ Windows  Mac  Microsoft Word  Windows NT/95/98   OS      Sketch up  Daz 3D  Dreamweaver  PowerPoint  Analog Integrated Circuits  Cinema 4D  Excel  HTML  XML            Experience      3D Designer/ Graphic Designer        Company Name          meeting clients or account managers to discuss the business objectives and requirements of the job;.  estimating the time required to complete the work and providing quotes for clients;.  developing design briefs that suit the client's purpose;.  thinking creatively to produce new ideas and concepts and developing interactive design;.  using innovation to redefine a design brief within the constraints of cost and time;.  presenting finalized ideas and concepts to clients or account managers;.  working with a range of media, including computer-aided design (CAD) and keeping up to date with emerging technologies;.  proofreading to produce accurate and high-quality work;.  demonstrating illustrative skills with rough sketches and working on layouts ready for print;.  commissioning illustrators and photographers;.  working as part of a team with printers, copywriters, photographers, stylists, illustrators, other designers, account executives, web developers and marketing specialists.          Receiving Manager Assistant Manager  ,   01/2014   to   01/2017      Overseeing incoming and outgoing shipping activities to ensure accuracy, completeness and conditions of shipments.  Determining work procedures, preparing work schedules and expediting workflow.  Determining shipping priorities, work assignments and shipping methods required to meet shipping and receiving schedules.  Arranging transportation that optimizes service and cost.  Inspecting incoming materials and notifying appropriate staff of potential quality issues.  Inspecting loading operations to ensure compliance with specifications.  Directing movement of shipments to appropriate work areas.  Ensuring shipping area is organized and clean at all times and meets all compliance factors.  Ensuring that all employees are in compliance with all applicable health and safety regulations and other company-related policies and procedures.  Investigating and solving customer problems and issues.  Compiling and maintaining applicable metrics as required.  Managing the operational budget.  Training, developing and performance-monitoring activities.  Adept at maintaining and organizing adequate shipping supplies to ensure smooth warehouse operations.  Documented success in ensuring that products that need to shipped are properly labeled so that they can be delegated to the correct courier.  Proven ability to maintain reverse-distribution processes and provide assistance in labeling and packaging.  Demonstrated expertise in preparing shipping cartons according to the type and size of shipment.  Deep insight into following verification procedures to ensure authenticity of received shipments.  Track record of carefully inspecting incoming shipments for damages or discrepancies in quantities and documenting and reporting inconsistencies.  Adept at sorting, counting, packaging, labeling, unpacking and logging inventory of shipped and received items.  Special talent for tracing lost shipments and clients' claims of lost shipments by initiating proof of delivery documents and performing itinerary follow up.  Highly experienced in operating dollies, pallet jacks and forklifts to load and unload supplies.  Hire and train new employees and ensure that they are comfortable in the use and maintenance of equipment such as forklifts and pallet jacks.  Assist in preparing documents to be sent with each shipment and ensure that incoming deliveries are complete, along with associated paperwork.  Maintain both shipping and receiving logs.  Proficient in requisitioning merchandise from suppliers and ensuring that appropriate storage space is managed for incoming deliveries.  Took responsibility of keeping store clean and uncluttered by managing team of sweepers and cleaners.  Received, checked and shelved all merchandise products.  Direct work of staff on sales floor.  Assisted manager in placing purchase orders and managing inventory.  Provide staff training and assign specific duties.  Recorded information into registers manually and in computerized systems.  Maintain store equipment in good working order.  Completed daily registering and store open/close functions.  Performed accurate operations of cash registers.  Took responsibly of company bank deposits as required by the store manager.  Computer literate: knowledge and experience of using MS Office, several databases & email management soft wares.  Provide support to store operations.  Able to responsibly take care of merchandise and shelving products according to company policies.  Direct work of staff on sales floor.          Assistant Manager          Maintain daily record of all transactions and generate reports for store manager.  Write order supply requests to replenish merchandise.  Train staff to deliver outstanding customer service.  Motivate sales employees to improve morale, performance, and store revenue.  Reward top performance with visible recognition and specific perks like preferred scheduling.  Analyze marketing information and translated it into strategic plans for customer growth.  Direct sales floor activities ensuring excellence in customer service and resolving store level problems.  Establish sales goals manage budgets devise sales forecasts consistently maximizing sales and profits.  Oversee personnel management interviewing hiring training mentoring/coaching and evaluating.  Manage merchandise selection window displays and stocking working directly with vendors.  Work with corporate management developing local marketing and advertising strategies.  Key contact with suppliers / vendors securing key business agreements.  Maintained price accuracy of goods and ensured adequate stock levels.          Education and Training      Bachelors  :  Arts  ,  2009    SCHOOL NAME, Queens College   Ôºç   City        Arts       Advanced Illustration Coursework
      Art Design Coursework
      Cartooning and Animation Coursework
      Course in Digital Arts
      Color Theory and Perspective        Skills    3D, 3-D Design, 4D, After Effects, Dreamweaver, Photoshop, advertising, Animation, Arts, Art, budgets, budget, CAD, Cartooning, cash registers, coaching, Color, Computer Networks, Computer literate, client, clients, customer service, databases, delivery, Direct sales, Directing, dollies, email, staff training, estimating, XML, forklifts, Graphic Design, hiring, HTML, Illustration, Illustrator, InDesign, innovation, Inspecting, interactive design, inventory, logging, Mac OS, Managing, marketing, materials, Maya, mentoring, Excel, MS Office, PowerPoint, Windows, window, 95/98, Windows NT, Microsoft Word, organizing, packaging, personnel management, Photography, policies, presenting, printers, processes, programming, proofreading, quality, receiving, reporting, safety, sales, scheduling, shipping, sorting, store manager, strategic plans, transportation, Typography, type, Vista, workflow   "
DESIGNER,"         CREATIVE GRAPHIC DESIGNER       Summary     After reviewing your post with much interest, please take into consideration my qualifications and work experiences in your search. As an exceptionally versatile
Graphic Designer/Artist, with 19 years of expertise in marketing, advertising, packaging and publishing; working for a variety of industries in medical, education, B2C and Corporate. My objective now, is to find a position that will utilize my abilities, challenge and expand upon my creativeness and knowledge; while I provide my artistic assets in art and design to the benefit of an organization such as yours.   My skill set includes designing from concept all the way through to production, high-end catalogs, advertisements, brochures, trade show graphics, posters, packaging, direct mailers, presentations, medical journals, educational books and more. Utilizing Adobe CS6, Acrobat Professional and I-Books Author. In addition to, Microsoft Office, various databases, time management and soft-skill applications on both Mac and PC operating systems. From the School of Visual Arts, I received a Bachelor of Fine Arts with a major in Illustration and a minor in Computer Arts.  I am a resourceful, reliable self-starter; whether collaborating within a team environment or working independently with minimal supervision. Every assignment big or small is performed with a love for art and design from start to finish and attention to detail and deadlines.   If you are interested, please call to further discuss my qualifications and how I may be a valuable future member for your team.        Skills          Children's Trade K -12  Book Packaging  Medical Publication  Product Packaging¬†      Advertising  Trade Show Graphics  Catalogs & Brochures  Presentations & Hand-Outs            Experience      Creative Graphic Designer     Apr 2006   to   Feb 2016      Company Name   Ôºç   City  ,   State    ‚Ä¢
Primarily, design new speculative advertising and/or enhance existing campaigns for small to mid-size
business clients for publication in directories, magazines, mobile apps and direct mailers  ‚Ä¢
Verbal/written communication with clients, media consultants to present and/or springboard design idea  ‚Ä¢
Routinely support Marketing and Sales division by creating collateral and training material; such as,
posters, presentations, invitations, photography, awards and handouts  ‚Ä¢ Utilize LiveMeeting and Webcast to¬†brainstorm, present or troubleshoot any design issues with staff and/or clients        Graphic Designer - Contractor     Feb 2002   to   Mar 2014      Company Name   Ôºç   City  ,   State    ‚Ä¢ Facilitate creative design from start to finish for all of the company's promotional, marketing and visual needs
  ‚Ä¢
Collaborate with marketing on concept, design and schedules for advertising, marketing materials,
trade show graphics  ‚Ä¢
Communicate with publishers, digital and print vendors on behalf of the client to confirm work delivered by pub dates, monitor and assure quality, troubleshoot and resolve any design and digital or print issues as they arise  ‚Äã        Freelance Graphic Designer     Feb 2005   to   Mar 2006      Company Name   Ôºç   City  ,   State    ‚Ä¢ Design, layout, illustration and production of feature articles, monthly articles, contents page, infographics, charts and graphs for 3 monthly medical journals and Pharma-sponsored quarterly supplements¬†  ‚Ä¢ Liaison with medical editorial director and department, art director and graphic designers to assure journals and supplements are completed by monthly pub dates        Freelance Graphic Designer: Packaging     Apr 2004   to   Aug 2004      Company Name   Ôºç   City  ,   State    ‚Ä¢
Package design of licensed products and creating mock mechanicals of 3D displays for client approval  ‚Ä¢ Technical illustration and enhancing existing Cad illustrations of products to appear in instruction leaflets  ‚Ä¢
Design and production of specialized catalog inserts, product instructional leaflets and gift wrapping        Freelance Graphic Designer/Artist     Mar 2004   to   May 2004      Company Name   Ôºç   City  ,   State    ‚Ä¢ Design board books for licensed children's trade books; ie: (Barbie, Walt Disney, Sesame Street and Nascar)   ‚Ä¢ Composed cover art utilizing company's brand approved art templates, stylesheets, colors and artwork  ‚Ä¢ Design seasonal feature catalog inserts for Reader's Digest Children Books catalogs and promo-brochures        Education and Training      Bachelor of Fine Arts  ,   Sequential Arts (Illustration)   1999     School of Visual Arts   Ôºç   City  ,   State  ,   USA          Skills    3D, Acrobat, Adobe CS, advertising, artist, art, BOOK DesiGn, Branding, Brochures, Cad, Catalogs, catalog, concept, creative design, client, clients, edit, Graphic DesiGner, Graphics          Design, graphics, Graphic, instruction, ie, marketing, marketing collateral, marketing materials, Marketing and Sales, Microsoft Office, pacKaGinG DesiGn, Package design, photography, Posters, Prepress, Presentations, Print Production, publication, quality, raDiO, Technical illustration, training material, web graphics, Author, written communication   "
DESIGNER,"         SR. GRAPHICS DESIGNER       Summary    I have been working as a graphic designer for Vanderbilt University for¬† twenty years. Additionally since 2013, I have been supervising/advising a team of anywhere from ten to 17 student designers who perform work for Vanderbilt students and student groups.      Highlights          InDesign  Photoshop  Illustrator  Quark      Microsoft Word, Acrobat  Designing in four-color  Photo manipulation and retouching  Illustration and wordmark design             Accomplishments    Awards:        Second Place for Great Performances at Vanderbilt 2006-07 brochure from
          Association of College Unions International
           First Place for Best Calendar 2006-07 from Association of College Unions
          International -Region 5
           First Place for Great Performances at Vanderbilt 2001-02 brochure from Association
          of College Unions International
           Second Place for Homecoming Ad 2001-02 from Association of College Unions
          International      Experience     02/2007   to   04/2017     Sr. Graphics Designer    Company Name   Ôºç   City  ,   State      Graphic design work for all offices within the office of the Dean of Students including
          brochures, postcards, ads, posters, fliers, table tents, invitations, T-shirts, logos, banners, et.al.  This involves work for any or all of the following departments: Active Citizenship & Service;
          Arts & Campus Events; Assessment and Special Projects; Black Cultural Center; Center for
          Student Wellbeing; Chaplain & Religious Life; Office of University Central Administration;
          Conferences Office; Greek Life; Housing and Residential Education; Inclusion Initiatives and
          Cultural Competence; International Student & Scholar Services; LGBTQI Life; Project Safe
          Center; Reservations & Events; Student Accountability, Community Standards, & Academic
          Integrity; Student Centers; Student Leadership Development; Student Organizations;
          Transition Programs; Margaret Cuninggim Women's Center; and sometimes projects outside
          of DOS when specially requested by the Dean of Students.  Conduct research and collect information for all design projects.  Assist with the development and implementation of marketing and public relations plans and
          strategies; write brochures, news releases and other promotional materials; handle details of
          production.  Supervise, train, and assign work to ACE student workers.  Compile data for preparation of budget.  Contact printer and orchestrate final outcome of design products.  Contact vendors and other professionals in preparation for design and marketing projects.  Attend marketing and/or related seminars related to programs in Dean of Students.         01/1996   to   01/2007     Marketing/PR Specialist    Company Name   Ôºç   City  ,   State      Graphic design work for Student Campus Events and more within the Office of the Dean of
          Students including brochures, postcards, ads, posters, fliers, table tents, invitations, T-shirts,
          logos, et.al.  Areas include Great Performances at Vanderbilt, Greek Life, Vanderbilt Dance
          Group, Sarratt Gallery at Vanderbilt, Sarratt Studio Arts, Vanderbilt Homecoming, International
          Lens, and more.  Conduct research and collect information for all design projects.  Assist with the development and implementation of marketing and public relations plans and
          strategies; write brochures, news releases and other promotional materials; handle details of
          production.  Supervise, train, and assign work two student workers.  Compile data for preparation of budget.  Contact printer and orchestrate final outcome of design products.  Contact vendors and other professionals in preparation for design and marketing projects.  Compose press releases and edit text.  Coordinate, update and maintain all mailing lists.  Attend marketing and/or related seminars related to programs in Sarratt.         01/1994   to   01/1996     Secretary III    Company Name   Ôºç   City  ,   State      Update and maintain mailings for all functions relating to the Student Center.  Prepare mailings for distribution.  Coordinate, update and maintain all mailing lists.  Compose press releases and edit text.  Track history for all performances presented by Sarratt.  Prepare time sheets for employees.  Answer phones, file and substitute for cashier.         01/1988   to   01/1992     Manager    Company Name   Ôºç   City  ,   State      Oversee all gallery operations.  Prepare for openings, i.e., publicity and related mailings.  Sell works of art and follow up with payment to artists.  Write press releases and follow up on contacts.  Create and maintain database for tracking all works of art.  Prepare bulk mailings for promotional purposes.  Create filing system, prepare payroll and sale tax forms.  Maintain office and building supplies.  Collect rent and handle all tenant related problems.  Oversee custodial services.         01/1977   to   01/1988     Secretary III    Company Name   Ôºç   City  ,   State      Support for Director of Management Information Systems & User Support Services.  Compose and prepare memos, letters, reports etc.  Set up and maintain departmental files.  Handle confidential material such as personnel files, employee turnover reports.  Reconcile monthly departmental budget variances.  Handle travel arrangements and coordinate business calendar.  Maintain assignment and personal computer logs.          Education          B.A  :   English    Indiana University of Pennsylvania   Ôºç     State      English        Interests     Art related environments: painting, collage, gallery going;   reading; music related events        Skills    Academic, Acrobat, Photoshop, ads, Arts, art, banners, brochures, budget, cashier, color, Conferences, database, Designing, DOS, edit, filing, forms, Graphic design, Greek, Illustration, Illustrator, InDesign, Leadership Development, letters, logos, logo design, Lotus 1-2-3, Director, mailing, marketing, materials, Office, Microsoft Word, works, Management Information Systems, news releases, Paradox, payroll, personnel, Photo manipulation, posters, press releases, printer, promotional materials, public relations, publicity, quality, QuarkExpress, research, seminars, tax, User Support, Answer phones, travel arrangements     "
DESIGNER,"         LEAD UX/UI DESIGNER       Executive Profile       Insightful, UX/UI Designer with experience in both Agile and Waterfall environments. Adept at distilling abstract concepts into solid, elegant, defined web and mobile applications. Seeking position with the chance to develop a company's creative direction.     Review of my work can be found on  http://www.krop.com/mikal-ali/         Skill Highlights          Adobe Creative Suite  Target Process  HTML/CSS  Leadership/communication skills  Product development  Self-motivated      User-centered design       Design, layout and typography    Wire-framing        Axure  Sketch  Fireworks  Illustrator   Small business development    Project management   Interactive prototypes    Heuristic evaluation  Style-Guide Creation             Professional Experience      Lead UX/UI Designer     Sep 2014   to   Jun 2016      Company Name   Ôºç   City  ,   State


















Lead UX/UI designer at Diligent an
industry leader in secure document
management software.  Primary role included lead for two web
applications  Diligent s Client Provisioning Portal and Client Management
Portal.  The provisioning web application portal is used by Diligent's account managers to set up new clients.¬† My tasks were to successfully design set up client companies with unique
settings, permissions and bulk licensing procurement.  The Client Application
Portal
is designed to be used by the client company's administrators to manage users. The app featured, bulk and singular user on-boarding,
license management and cunsumtion, locking and resetting users,
auditing and login methods for
both local and active directory users.  I work in an Agile work enviorment with¬† two week sprint cycles   Manage stories via Target Process  Establish best practice usability and maintained patterns of experience and brand  Daily Collaboration with Designers, Scrum Master, BA, DEV, QA and PO across two products.  Accountable for maintaining brand - via click through comps and style-guides  Recently working on mobile IOS conversions  Initialed weekly sketch and collaboration sessions with team to better understand and incorporate a variety of perspectives on flows and task completion.     Consistently adhered to all sprint delivery schedules and deadlines.    Features and Site Prototypes were created using Axure, XD, Photoshop and or Illustrator.   Axure used for navigation prototype click throughs and flow charts.         Senior UX/UI Designer     May 2014   to   Sep 2014      Company Name   Ôºç   City  ,   State     The objective at LPL was to redesign many antiquated stock brokerage software.¬†  Extensive research and collaboration with product experts for the redesign of an application that connects brokers and SCC compliance with the ability to communicate with clients online.         Senior  UX/UI  Designer     Sep 2012   to   May 2014      Company Name   Ôºç   City  ,   State     Redesigned General  Motors  Protection  Plan  (GMPP)  website, that generally compared coverage plans.  GMPP  insurance  protects  approximately  1.6  million  clients  throughout  the United  States.  Primary  role  includes  visual  -  interactive  design design and  associated  rules  and implementation  of  site-wide  styles  and  functionality  according  to brand and business requirements.  Senior  UX/UI  Designer  for  Ally's  new  insurance  lines  of  business  which included  QPS,  BCD,  Reinsurance,  OSS  and  Claims  website  application,  responsible for  interactive  sketch  sessions,  final  design  assets  and  ensuring  that  overall  design efforts  meet  Ally's  BDG  forward  brand  standards.  Collaboration  and  information  gathering  with  business  owners  across multiple  LOBs  as  well  as  collaborating  via  sketch  with  assigned  Information Architect  (IAs).  Leverage  existing  assets  to  build  the  user  experience  (UX)  and  create interactive  user  interfaces  (UI).  Style  Guide  inclusion  and  updates  for  both  web  and  tablet  styles.  Create  a  hybrid  Ally  style  for  insurance  products.  Create  reports  and  pattern  identifiers  for  responsive  site  redesign  for transition  from  desktop  to  tablet  and  phone  experience.  Internal  application  re-branding.  Redesign  iterations  of  Auto  Home  Page Usability  lab  testing.  Concept  sketching,  wire-frames  and  prototyping.  Design  Ally's  first  Auto  Dealer  Tablet  Application  that  allows  F&I  managers to  sell  Vehicle  Service  Contract  (VSC)  products.  The  application  also  serves  to streamline  the  Quote  Print  Submit  objectives  for  every  vehicle  service  contract purchased  via  auto  dealers.  Mobile  iconography.  Truncate  a  250  page  BRD  and  condensed  it  into  an  easy  to  read  format  with an  info  graphic,  which  allowed  new  and  existing  team  members  to  effectively  get  up to  speed  on  stages  of  a  complex  process.  Features and Site Prototypes were created using Axure, Sketch and or Illustrator.  Axure used for producing clay models of navigation based on BRD's.         Owner/Excecutive Director     Jul 1999   to   Jul 2012      Company Name   Ôºç   City  ,   State     As  creative  director,  worked  with  both  designers  and  coders  insuring  our own  in-house  quality  standards  and  client  satisfaction  throughout  the  process; UX/UI  Consulting  and  application,  Logo/Brand  Design,  Interactive  website development,  Banner  Creation,  Social  Media  Integration,  etc.  Designed  new  and  redesigned  existing  2.0  applications  and  website marketing  portals.  Involved  in  search  engine  optimization  and  creative  end  to  end  business solutions.  Gathered  requirements  from  stakeholders  to  establish  overall  site  objectives and  special  functionality.  Analyzed  business  and  user  needs,  translated  requirements  into  a  user centered  design  strategy,  and  presented  high  fidelity  comps  for  client  approval.  Created  wireframes,  prototypes,  screen  mockups,  and  user  interface  (UI) design  that  effectively  integrated  customer  and  business  needs,  and  bolstered customer  experience.  Managed  projects  (full  lifecycle)  to  drive  creative  direction;  working  with designers  and  coders  to  ensure  in-house  quality  standards,  products  were integrated  with  social  media,  and  client  satisfaction  throughout  the  process.  Created,  conceptualized,  and  communicated  project  objectives  to  clients  and design  staff.  Hands-on  usability  testing.         Interactive  Designer/Consultant     Jul 1998   to   Jul 1999      Company Name   Ôºç   City  ,   State     Designed  and  built  an  in-house  multimedia/interactive  website  design  portal for  internal  small  business  units.  Analyzed  existing  software  to  ensure  new  design  was  aligned  with  standards.  Designed  and  developed  interactive  ads  and  user  interfaces  (UI)  for maximum  impact  on  pending  business  ventures  and  IBM  internal  small  business units.  Small  focus  group  testing.  HTML,  Tables,  Adobe  Fireworks.  Trained  a  team  of  4  to  maintain  multimedia  banner  ads.         Creative  Director     Jan 1996   to   Aug 1998      Company Name   Ôºç   City  ,   State     As  Creative  Director,  hands-on  interactive  design,  brand  and  usability  of  web sites  for  Flyinthesoup  and  The  Sauce.  Gathered  requirements  from  stakeholders,  analyzed  business  and  user needs,  and  translated  requirements  into  a  user  centered  design.  Created  and  supported  user  experience  (UX)  screens.  The  Sauce  worked  to  get  to  restaurateurs  to  use  palm  pilots  to  take  orders  in place  of  traditional  pencil/pad.  Flyinthesoup:  designed  highly  interactive  user  interface  (UI),  user  experience UX),  and  branding  for  this  website  portal  where  restaurant  service  workers  could upload  resumes  and  discuss  the  industry  in  a  general  forum.  The  portal  provided  The  Sauce's  clients  access  to  the  uploaded  resumes  and connected  them  with  potential  new  employees.  Conducted  UX  /  usability  tests  and  managed  in-house  programmers  and  DBA to  build  out  the  backend.         Creative  Director     Jan 1993   to   Jan 1996      Company Name   Ôºç   City  ,   State     Created  and  co-founded  Sidestreet  Greetings,  a  high  quality  line  for  an international  niche  market.  Created  over  30  Christmas  card  box  sets  as  well  as  over  70  every  day  cards.  Featured  in  Inc.  Magazine,  Entrepreneur  Magazine,  Biz  Magazine  and  many others  for  capturing  a  niche  and  the  quality  of  the  line.  Commissioned  by  Hallmark  Cards  Inc.  to  license  a  Valentine's  Day  line  which included  over  80  designs,  branded  with  Sidestreet  Greetings.  Created  a  Property  line  named  SisterSista  and  licensed  to  Sunrise  Greeting later  founded  InterArt,  that  featured  30  everyday  humor  cards.  InterArt  was  later purchased  by  Hallmark  Cards.  Created  a  line  SisterSista  that  was  purchased  by  InterArt  as  an  everyday  card line.  InterArt  was  subsequently  purchased  by  Hallmark  Cards.  Licensed  designs  to  Milar  Balloon  Company  for  Holiday  brands.  Brand  Creation.  Business  operations  and  strategy  planning.  Focus  Group  testing.  Creative  Direction.  Product  line  Creation.  Product  Management.         Designer 3 / Illustrator     May 1983   to   Jan 1993      Company Name   Ôºç   City  ,   State     Created  illustrations  for  posters,  pop,  scratcher  tickets,  spot  illustrations,  story-.  boarding,  commercial  concepts  and  presentations  for  a  variety  of  major  restaurant,.  retail,  and  state  government  clients,  including:  Sonics,  Blockbuster,  Sprint,.  McDonald's,  Einstein  Brothers,  Missouri  Lottery,  and  State  Travel  Government.         Core Accomplishments       Board Member: http://www.aiga.org/      On the Board of Directors of AIGA ""Charlotte"" Chapter as Web Director.             Project Owner:     Initiated GrandPrizeCentral which resulted in  a Major redesign campaign, and application around ""Punch The Monkey"" The Internet's first hyper successful banner ad campaign .¬† The online game portal featured played games for prizes and cash.      Project Owner:    Launched and managed the building of HostPaks an online application that built¬† HTML websites with no skill requirements. Oversaw the application across many development teams around the world across multiple disciplines.         Education      Associates  Degree      Colorado  Institute  of  Art   Ôºç   City  ,   State            In Progress  ,   Advertising  Design Communication  Media    Denver  University   Ôºç   City  ,   State     Advertising  Design Communication  Media       In progress  ,   English, Advertising    Kansas University    Ôºç   City  ,   State  ,   US          Skills    Adobe, ads, branding, Business  operations, business solutions, Concept, Consulting, Creative  Direction, Creative  Director, Entrepreneur, Fireworks, Graphic, UX, HTML, interactive  design, lab  testing, Logo, marketing, multimedia, Page, pencil, posters, presentations, Product  Management, prototyping, quality, search  engine  optimization, sketching, strategy, strategy  planning, phone, usability  testing, user  interface, user  interface  (UI) design, website  design, website development, website, web sites, advanced problem-solving   "
DESIGNER,"         FREELANCE GRAPHIC DESIGNER         Highlights          web & print design skills & software  Visual Elements - Image/Photo Layout, Typography, Color Management  Image & File Prep - Retouching, Resizing, Formatting, Packaging, Press Check,  Software - Adobe Creative Suite (Photoshop, In Design, Illustrator, Acrobat, Creative Cloud)  Tumblr, Square Space, Word Press, Basic HTML & CSS  Microsoft Office (Word, Excel, Power Point), Outlook, Mac OS 10.11,              Experience      Freelance Graphic Designer   05/2016   Ôºç   Current        City  ,   State       Influential graphic designer for a high-end jewelry company in New York City where I brought originality, curiosity, enthusiasm, accountability and grit to the table everyday for nearly four years Started my own jewelry company called WYNDesigns out of college.  The brand encouraged women to ""wear their name proudly."" GIA Accredited Gemologist Professional Played an instrumental role in the development of the Rollins College Women's Lacrosse Program, Captain Senior Year Website: www.lgoodwyn.com Rollins College Portfolio: http://www.blurb.com/ebooks/574209-envision-art design experience Created an icon logo for Evolve.  Space, a company that provides open space environments where professionals and organizations can work, build and pursue their visions and missions in a modern, collaborative space.  Working directly with the founder, I successfully brought his vision to life, providing him with a multi functional icon fit for different web and print scenarios.          Graphic Designer & Assistant   04/2012   Ôºç   01/2016     Company Name     City  ,   State       Lead graphic designer for the company's Madison Avenue Jewelry Boutique, owned by New York City Philanthropist Ann Ziff Produced all advertisements, exhibition invitations, and marketing materials, executing multiple simultaneously under demanding deadlines.  Ran and oversaw the production process for all of the print & web projects listed above, executing multiple jobs simultaneously under demanding deadlines.  Worked individually as well as collaboratively with the boutique manager, offsite art directors, producers, photographers, and printers.  Presented all assets to the boutique owner in a clear and professional manner.  Organized photo shoots, prepared pieces and their respective set ups prior to shoot, directed the photographers on product placement/layout during each shoot Updated and maintained the boutique's website and social media outlets (Instagram, Facebook, Twitter, Yext) As Event Coordinator, I managed logistics with offsite organizations cohosting each event, coordinated caterer, decorations, and handled rsvp lists Ran all jewelry production fabrication, and oversaw the shipping of raw materials and repairs for Tamsen Z Frequently communicated and assisted with boutique cliental directly, conducted and directed store inventory; updated jewelry database (Gemini) Handled all gift purchases and distribution for family, friends, clients, and members of several philanthropic boards, which included The Metropolitan Opera, Lincoln Center, and The Metropolitan Museum of Art Assisted with personal correspondence (edited Met Opera acknowledgement letters written on Ann's behalf and communicated these revisions to their development office), mail and phone management, scheduling, travel arrangements, all of which required excellent verbal and communication skills Owner & Designer, WYNDesigns  (october 2011) Designed and sold bespoke key chains for the line, which I created and managed.  Sold work at Amethyst, a jewelry boutique in Bethesda, Maryland.  Donated pieces to charity auctions, such as the Children's Hospital Holiday Gala in Washington D.C.  Experienced with sketching, hand sawing, welding, soldering, annealing, forging, bezel setting, sanding and polishing.             11/2011   Ôºç   03/2012        City  ,   State       Handled custom client orders, worked with customers, assisted with trunk shows, updated the website, created beaded jewelry for boutique.          Education       2011   Bachelors Degree  :  Rollins College   -   Studio Art    City  ,   State      GPA:   GPA: 3.13 National Society of Collegiate Scholars and Phi Eta Sigma Freshman Year
Captain of the Women's Lacrosse Team, Education Chairman of Kappa Kappa Gamma    Studio Art GPA: 3.13 National Society of Collegiate Scholars and Phi Eta Sigma Freshman Year
Captain of the Women's Lacrosse Team, Education Chairman of Kappa Kappa Gamma         2013     Gemological Institute Of America              Completed courses in Jewelry Essentials and Colored Stone Essentials, Diamond Essentials
92nd Y, New York City  (may         2010     University of Edinburgh: College of Art      City  ,     Scotland    Completed courses in Metal Sculpture and Wire Jewelry, summer program         2009     Rhode Island School of Design      City  ,   State      Completed Introduction to Metal Jewelry course, summer program        Skills    Adobe Creative Suite, Acrobat, Photo, Photoshop, advertisements, Art, Avenue, C, Color, com, communication skills, CSS, client, clients, database, functional, graphic designer, http, Basic HTML, Illustrator, Image, inventory, Layout, letters, logistics, logo, Mac OS, marketing materials, materials, Excel, mail, Microsoft Office, office, Outlook, Power Point, Word, Packaging, Press, print design, printers, repairs, scheduling, Sculpture, shipping, sketching, soldering, phone, travel arrangements, Typography, vision, Website, welding, written   "
DESIGNER,"         MARKETING SPECIALIST GRAPHIC DESIGNER           Professional Summary    Accomplished, creative marketing professional with proven success in graphic design, corporate marketing communications, project and event management and print production management. Recognized for the ability to perform multiple tasks at one time while meeting multiple client needs, completing projects efficiently and within or under budget, and having a high attention to detail. Respected for always setting and meeting high quality standards, being a team player willing to do whatever is needed to get the job done, and building and maintaining honest and loyal relationships. Seeking creative position that will allow me to use my creative abilities and business acumen to bring a brand to life.       Core Qualifications          Adobe  Photoshop, Illustrator and InDesign as well as Microsoft Office programs Powerpoint, Word and Excel. Areas of knowledge and expertise include:  Art Direction (design, illustration, photography)  Corporate Brand Strategy  Graphic Design (proficient in Adobe Creative Suites)  Corporate Marketing Communications  Creative Print and Digital Content Development  Event/Trade Show Management  Print Production Management  Project Management              Experience      Marketing Specialist Graphic Designer    January 2005   to   January 2016     Company Name   Ôºç   City  ,   State      Managed strategic direction of corporate brand strategy and creative design for all marketing communications including advertising, digital, sales collateral, trade publications, website, event marketing and training materials.  Selected Accomplishments: Drove the process and implementation of the corporate brand strategy throughout all communication avenues and to all target audiences including extensive network of dealers (35 Dealers/250 locations) to maintain brand consistency while increasing brand awareness.  Developed and designed all corporate marketing communications including art direction of illustrators, photographers, copywriters/journalists, printers and industry agencies to ensure on time and on budget campaigns.  Annual printing budget: $300,000 with an annual increase of 15%.  Developed integrated marketing and branding campaigns for all internal corporate meetings and events.  Attendance ranging from 10 to 1,000.  Marketing budgets ranging from $500 to $250,000.  Integrated and managed an on-line literature ordering system increasing the visibility and accessibility of product sales collateral.  Includes 150+ skus.  Average of 35 orders per month.  Built and maintained integral relationships with counterparts at Wirtgen Group headquarters in Germany as well as other Wirtgen Group subsidiaries throughout the world establishing trust and easing overall communications.  Coordinated and implemented an on-line registration process for training curriculum that automated the registration process allowing for data collection and reporting of over 9,000 registrants a year.  Trained additional employees to implement and maintain the ongoing training schedules/changes.          Owner    January 2001   to   January 2005     Company Name   Ôºç   City  ,   State      Selected Accomplishments:.  Conceptualized and designed marketing collateral, public relation campaigns, website, advertising, and press releases resulting in an increase in fan base, ticket sales and sponsorship acquisitions.  Managed all day-to-day activities including budget planning, hiring of staff, player relations, tryouts, game day operations and merchandising.  Finished with winning records in all four seasons including conference title in 2001 and undefeated season, conference title in 2005.          Art Director    January 2000   to   January 2001     Company Name   Ôºç   City  ,   State      Established the design department to facilitate integrated marketing communications for increased brand awareness and sales to consumers.  Designed and directed the production of fundraising catalog including multiple versions with variable information specific to desired industry.          Art Director    January 1997   to   January 2000     Company Name   Ôºç   City  ,   State      Effectively grew design department client base by 20%+ within the first year due to design skills, concept abilities, client relations and vendor management.  Established and maintained design clientele throughout three years with company.  Varied client base including Wirtgen America, Bridgestone/Firestone, Horizon Music Group and Bonnaroo.  PIAS Awards: Best of Category, Award of Excellence and Award of Merit.          Graphic Designer    January 1995   to   January 1996     Company Name   Ôºç   City  ,   State      Member of a four person marketing team responsible for design of all marketing material, advertising and packaging for clipper division.  Selected Accomplishments: Designed international, multi-language packaging.  Trained all incoming designers.          Graphic Designer, Senior Graphic Designer, Lead Artist    January 1990   to   January 1995     Company Name   Ôºç   City  ,   State      Manufacturer and distributor of personal care health and beauty products for the store brand industry.  Member of an eight-person design team responsible for all corporate marketing material as well as designing personal care product packaging for various US and International clientele.  Selected Accomplishments: Piloted the ""Traveling Artist"" program resulting in an expedited design approval process.  Designed multi-language personal care packaging and promotional material for companies such as Walmart, Walgreens and Kroger as well as various international companies.  Designed corporate newsletter, presentation slides, sales brochures and POP displays.  Promoted multiple times within my tenure.          Education      Master of Business Administration   :   Marketing  ,   December 2016    Belmont University, The Jack C. Massey Graduate School of Business   Ôºç   City  ,   State      GPA:   GPA: 3.86    Marketing GPA: 3.86        Bachelor of Science   :   Graphic Design      The University of Cincinnati   Ôºç   City  ,   State      Graphic Design 5 years of work experience with degree.        Professional Affiliations    Marketing Collateral Chairperson for Wirtgen America Charity Golf Classic benefiting the T.J. Martell Foundation ¬≠ 2007-2015 Marketing Collateral Chairperson for Franklin Wine Festival benefiting Big Brothers Big Sisters of Middle Tennessee ¬≠ 2008-2013 Member of Belmont's Dragon Boat Team ¬≠ benefiting Cumberland River Compact ¬≠ 2014-present Member of and Co-Coach for Women's Softball Team ¬≠ 2000-present Coached Company Co-ed Softball Team ¬≠ 1990-1995       Skills    acquisitions, Adobe, Adobe
Photoshop, advertising, Artist, Art Direction, brand strategy, branding, brochures, budget planning, budgets, budget, catalog, clipper, concept, Content Development, creative design, clientele, client, client relations, data collection, designing, design software, direction, fundraising, Graphic Design, hiring, illustration, Illustrator, InDesign, marketing, marketing collateral, Marketing Communications, marketing
communications, marketing material, meetings, merchandising, Excel, Microsoft Office programs, Powerpoint, Word, network, newsletter, packaging, photography, press releases, Print Production, printers, Project Management, promotional material, publications, reporting, sales, strategic, training materials, vendor management, website   "
DESIGNER,"         FREELANCE GRAPHIC DESIGNER       Summary    Accomplished Graphic Designer  with over 15 years experience in graphic design: camera ready, color separation, layout, editing, research, advertising, public relations, project manager,  photography, web ad and logo design, etc. Excellent communication skills     	    Effective problem solver and multi-tasker
*4-color separation, fake color & digital photography          Research and edit material for final publications
*Detailed oriented, always met deadlines	         Proficient in organizing & monitoring large projects
*Effective Spanish translator and interpreter          Excellent customer service and team player      Highlights          Mac & Windows platforms  Hardware: Scanners, laser & inkjet printers, and large format color poster printers  Software: Adobe CS5: Photoshop, Illustrator, Dreamweaver, InDesign, Flash, Acrobat Pro 9.5, Corel Draw X6, Photoshop Elements 8,  MS Office and Visio Professional. Adobe Flash CS5.5 animation certification.  Cameras: 35 mm and digital cameras: Canon Rebel Xti and Sony F828  Typing: 80                Experience      Freelance Graphic Designer   09/2008   to   Current        City  ,   State       Logo designs, color separation, duotones, book covers, banners, website buttons, thesis, portfolios, brochures, menus, web design, multimedia presentation, pre-press, illustration, animation, movie clips, magazine covers, etc.          Fine Artist       City  ,   State       Commission work in 2D (illustration, airbrushing, charcoals, oils, acrylics, etc.) and 3D (functional and decorative pottery and clay sculpture in cone 9 and raku).          Visual Merchandising Manager   10/2004   to   08/2008     Company Name   City         Created marketing campaigns to launch new products or services or to promote large annual events; such as: wine festivals, fashion shows, book signings, celebrity meet and greets, etc.  Ordered computer hardware, office supplies, graphic tools and materials.  Conceived, initiated and developed original designs, concepts and visual layout to create several publications, exhibits, presentation materials, using stock photography, own digital images taken with digital cameras and illustration by selecting appropriate typography, size, paper stock, weight and color to print logos, menus, bi/trifold brochures, flyers, posters, food menus, placemats, booklets, magazine covers, tickets, signs, TV/presentation slides, t-shirt designs, bookmarks, newspaper ads and pages, certificates, diplomas, web page ads, CD covers, forms, banners, teasers, etc.  to promote several in-store events, programs, sales, book signings, fashion shows, and large community events: wine festivals, book signings and celebrity meet and greets.  Contacted and maintained excellent business relations with local print shops, vendors, community leaders, public affairs office.  Possessed full knowledge of required print shop forms; such as: single item, hot shop, and weekly, quarterly and monthly requisition forms.  Proficient with print shop guidelines, including time requirements and layout presentations for camera ready artwork.  Remained abreast of the technical characteristics of reproduction processes; such as: offset and screen printing, mechanics of cropping, scaling and reproduction costs.  Katia I.  Miller Page 2 Key Accomplishments: Implemented a new initiative by designing and creating historical panels for the Air Force and Marines Military Clothing Stores (MCSS) in Okinawa.  New initiative was implemented in the Pacific Region.  Successfully reached my goal by reducing office expenses to 33.33% in 2007 versus 2006.          Visual Information Assistant   04/2000   to   05/2004     Company Name      Provided expertise in graphic design and marketing strategies to promote programs and events for 19 facilities on base.  Prepared, edited and coordinated the editorial design and layout of our weekly 319 Force Support's activity page ""Northern Highlights"" a 4-page insert for the base newspaper, ""The Leader"".  Collected events and programs information from facility managers, edited and designed the layout of our monthly 2-color, 8-page brochure, ""The Guide"".  Assigned by Base Commander and 319th Services Deputy Commander to design color logos for base annual winter and summer bash.          Education      Las Vegas, NV, Adobe CS5 Certification     07/2013       LV PITA Professional Institute of Technology            BFA  :   Visual Arts   05/2000       University of North Dakota Walton Community College   City  ,   State       GPA:   GPA: 3.80    Visual Arts GPA: 3.80        AS  :   Graphic Arts Technology   08/1993           GPA:   GPA: 3.55    Graphic Arts Technology GPA: 3.55        Languages    Spanish: Read, write, speak fluently, and translate
*Black & White/Color digital and traditional photography      Interests    Project 150, October 2015-ongoing, Graphic Designer and Visual Merchandising The Center: ""ArtRageous Event"", May 2015, Set up artwork for auction Habitat for Humanity, Jan 2015, Material collector Okinawa Special Olympics, Jan 2005, helped set up event Red River Valley Gymnastics, 1999-2004, graphic designer, photographer, and event planning American Red Cross, Grand Forks Flood, April 1997, voucher and claims processor       Additional Information      AWARDS AAFES Pacific Commander's Coin, AAFES Okinawa Exchange, Okinawa, Japan, 08/2008. AAFES Excellence Award AAFES Okinawa Exchange, Okinawa, Japan, 08/2008. Employee Holiday Special Recognition Award, AAFES Okinawa Exchange, Okinawa, Japan, 12/2006. Outstanding Performance Award, 319th Services Squadron, Grand Forks AFB, ND, 01/2001.   VOLUNTEER Project 150, October 2015-ongoing, Graphic Designer and Visual Merchandising The Center: ""ArtRageous Event"", May 2015, Set up artwork for auction Habitat for Humanity, Jan 2015, Material collector Okinawa Special Olympics, Jan 2005, helped set up event Red River Valley Gymnastics, 1999-2004, graphic designer, photographer, and event planning American Red Cross, Grand Forks Flood, April 1997, voucher and claims processor         Skills    3D, acrylics, Acrobat, Adobe, Dreamweaver, Photoshop, ads, Air Force, animation, banners, bash, book, brochures, brochure, bi, CD, Color, Hardware, computer hardware, Corel Draw, designing, digital cameras, editorial, fashion, Flash, forms, functional, graphic design, graphic, illustration, Illustrator, InDesign, inkjet printers, laser, layout, logos, Logo, Mac, marketing strategies, marketing, materials, MS Office, office, Windows, multimedia, newspaper, Operating Systems, page, photography, 35 mm, camera, Cameras, posters, pre-press, presentations, print shop, printers, processes, publications, Read, sales, scaling, Scanners, sculpture, Spanish, TV, typography, Typing, Visio Professional, web design, website, web page   "
DESIGNER,"         SENIOR INTERIOR DESIGNER         Highlights        Microsoft Office Suite; Apple iWork Suite, Autodesk AutoCAD Architecture 2015, Buzzsaw, Revit; Adobe Creative
Suite: Acrobat Pro, Illustrator, InDesign and Photoshop; GoPro Studio; Studio Webware (web-based interior
decorating project management software); Wecora (web-based presentation boards); Bill Quick; Google Sketch-
Up.            Accomplishments      5K SF high-end interior fit-out Alterra Group Limited (Harbor Point Ltd., Max Capital Group Ltd.): Interior alterations and fit-outs ...continued..  V ICTORIA S TEVENSON PAGE 2 CUBELLIS ECOPLAN ARCHITECTS, INTERIORS, ENGINEERS ¬≠ Greater New York City LEAD INTERIOR DESIGNER, 6/1996 to 10/2006 A firm offering full-service architecture, interior design, and engineering services.  Key player in integrating business and processes bought about by a merger with a large, interdisciplinary design firm.  Received industry recognition for client assistance with innovative commercial and residential projects including banks, luxury auto dealerships, recreational/fitness facilities, universities, restaurants, municipal buildings, and residential condominium complexes.  Served as a Founding Member of the Green Design Committee tasked with raising employee awareness of the latest sustainable building practices to infuse projects with seamless, cost-effective incorporation of green practices in client designs.  Successful in generating 100% of attained business through word-of-mouth and a reputation for superior, results-driven service; featured as case study in a leading industry publication.  Selected Projects: Stevens Institute of Tech., Center for Technology Management: 96K SF new construction and interiors North Jersey Community Bank (now ConnectOne Bank): New HQ/branch interiors and fit-outs Wyckoff Family YMCA: 65K SF, offices, natatorium, daycare, multi-purpose gym, and interiors Montclair State University: Interior alterations for Campus departments and buildings Weehawken Police Department: Interior alterations Ferrari-Maserati NA: Auto display gallery and office interior improvements Kia Motor Car Corporation: Retail showrooms and office interiors Admiral's Walk Condominiums: Lobby & atrium improvements The Mill Building at Piermont Landing: Change of use - factory to condo - interior conversion Bergen County Jail: 263K SF annex addition - FF&E/interior finishing Additional experience as an Interior Designer with Visconti Design Associates, as a Retail Store Manager for The Bombay Company, and a CAD Draftsperson at Modular Home Center.        Experience      SENIOR INTERIOR DESIGNER     Feb 2012   to   Jul 2015      Company Name         Cooper Gardner is an established and dynamic multidisciplinary team focusing on a collaborative approach to Architecture, Interior Design, Landscaping, and Master-Planning.  Provided creative and innovative interior design services for architectural clients through collaboration with clients, contractors, and vendors.  Interviewed clients to develop projects, prepare preliminary plan diagrams and sketches, and to develop floor plans, project specifications, budgets, and schedules.  Presented design concepts formulated with other designers, architects, and builders; managed the project technical and administrative staff.  Selected appropriate interior finishes and furniture.  Selected Projects: Willis: Interior construction project management, move management R&Q Investment Holdings Ltd.: Turn-key office fit-out.         Company Name         Pier 6 Cruise Ship Terminal: Fast-track, design-build alterations.  Private residences in Bermuda/St.  Kitts: custom millwork design, furnishing, purchase management.         SENIOR INTERIOR DESIGNER     Nov 2006   to   Jul 2010      Company Name         Bendell Design is a boutique-style consulting firm focused primarily on commercial and high-end interior design.  Demonstrated superior client/project management abilities in formulating commercial design and space management solutions using cost-effective, and practical methodologies.  Created commercial office space solutions for several global corporations requiring designs that appealed to the aesthetics of a worldwide clientele base.  Maintained open communication channels between all stakeholders including C-level Executives, technicians, consultants, contractors, and design teams.  Remained up-to-date with project parameters including building Codes, budgets and schedules.         Education      Bachelor of Fine Arts  ,   Interior Design    ROCHESTER INSTITUTE OF TECHNOLOGY   Ôºç   City  ,   State     Interior Design       NCIDQ Certified, NATIONAL COUNCIL FOR INTERIOR DESIGN QUALIFICATIONS, NCIDQ Certificate #17785            Professional Affiliations    ACCREDITED, USGBC Leadership in Energy and Environmental Design, LEED AP      Skills    administrative, Acrobat, Adobe Creative
Suite, Photoshop, Apple, approach, AutoCAD, budgets, building Codes, C, consulting, COUNCIL, clientele, client, clients, Fast, floor plans, Illustrator, InDesign, interior design, Microsoft Office Suite, office, project management, Quick, Revit   "
DESIGNER,"         BRANCH MANAGER/FLORAL DESIGNER           Summary     Branch Manager driven to exceed sales goals and build long term relationships with customers.  Delivers positive experiences through high-quality customer service.       Highlights          Effective leader  Staff training/development            Customer targeting             Conflict resolution               Deadline-oriented   Up-selling techniques               Client account management  Budgeting and financial management            Consistently meets sales goals  Cash flow management  Inventory control  Microsoft Outlook  Word and Excel            Experience      Branch Manager/Floral Designer    July 2012   to   Current     Company Name   -   City  ,   State      Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiency   Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.  Shared best practices for sales and customer service with other team members to help improve the store's efficiency.  Stocked and replenished merchandise according to store merchandising layouts.  Maintained established merchandising standards, including window, sales floor and promotional displays.  Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.  Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.  Communicated clear expectations and goals to each team member.  Worked with the management team to implement the proper division of responsibilities.  Actively pursued personal learning and development opportunities.  Supervised and directed all merchandise and shipment processing.  Reduced and controlled company expenses by preparing a daily purchasing budget.          Bi-Lingual Customer Service Representative    January 2010   to   September 2011     Company Name   -   City  ,   State      Assisted Spanish speaking customers with customer issues including medication orders, refills, and also calling to remind the patient of upcoming refills that are available on their account.  Explanation of insurance benefits and verification of medical supplies to ensure the facility is operating within the limitations of the law.  Production based environment with quotas to meet daily, weekly, and monthly-Very demanding and fast-paced environment.  Data entry, problem solving, critical thinking, and interpersonal skills were required for this job position.  Credit Card payments processed over the phone if patient wants to pay for medical supplies out of pocket, for issues surrounding coverage or lack of availability of the specific supplies.          Customer Service Representative    January 2009   to   January 2010     Company Name   -   City  ,   State      Assist customers with verification of insurance benefits, data entry, acting as the patient advocate while assisting case managers with daily case load- the environment was a production based environment.  Making outbound calls and receiving inbound calls to involved parties including: Doctor's offices, pharmacies, medical providers, patients, etc..  The purpose was to identify and obtain benefits, referrals, and doctor's authorizations.  Act as the patient advocate by making sure that facilities followed through on all promised activities and processes to ensure the patient is helped and satisfied with the level of service provided to him/her on a daily basis.  Data entry, customer service, punctuality, interpersonal skills, critical thinking and being an organized self-starting problem-solver was required for this position.          Customer Care Specialist    October 2005   to   January 2009     Company Name   -   City  ,   State      Call-center environment, answering 200+ calls per day constantly- fast paced and demanding call center environment.  Performance measured based on metrics and employees had opportunities to earn bonuses- Quota's and production standards were set in this position.  Assisted medicare customers by reviewing verbal and faxed requests for providers and partners for providing support to the healthcare plans and providers regarding authorization requirements and customer prescription coverage.  On occasion assisted the MA/PDP Appeals department.  Navigated through the PA Hub and Argus to assist medicare customers with getting medication and resolving issues keeping patients from obtaining their medications.  Processed Excel Grids for Caremark Specialty Pharmacy via email at least three times per week.  Ran pharmacy claims in CAS; investigated approval or denial dates on medications.  Trained new employees in CCP2 system, explanation of processes and procedures to anyone visiting the facility.          Floral Designer/Sales    October 2000   to   October 2005     Company Name   -   City  ,   State      Designed floral arrangements on a daily basis for customer demand, assisted customers in choosing the product that best fit their specific needs.  Ability to prepare accurate cash reports including bank reports and also opening and closing the facility on several days out of the week.  Sales, the sales in this position were required and compensation was based on commission set up by the company.  Customer service and interpersonal skills as well as problem solving and critical thinking was required in this position in order to make sure customers were satisfied and willing to continue bringing business to the organization.          Education      Bachelor of Science   :   Business      University of Phoenix   -   City  ,   State      Business        Business Managerial Skills Certificate   :   Business  ,   2002    AAFET   -   City  ,   State  ,   US     This program was a 12-month long program and I received a certificate of completion for the business and managerial skills learned and obtained over the year of attendance.         Skills      Over 20 years of Customer Service Experience.    3 years in Branch Management position with 2 permanent employees (also to include 2 or 3 holiday employees and drivers).    Talented multi-tasker  Exceptional time management skills       "
DESIGNER,"         FREELANCE WEBSITE DESIGNER         Summary     Marine Corps trained leader and business development specialist. With an extensive background in many facets throughout the operational side of a business, I always seek out ways to assist and improve my teams training and overall performance.   I have in 12+ years of experience in website development, internet research and seo, 4 years experience in purchasing, training, and supply chain control for the military, 15+ years in b2b/b2c sales, business loan brokering, and real estate investment training.    I bring with me an impeccable work ethic, thanks to my time in the Marines, to ensure an exemplary outcome to all goals that my position requires.       Experience      Company Name    City  ,   State    Freelance Website Designer   09/2012   to   Current       Specialized in cold calls to business owners looking for a web designer or online marketing manager for their businesses online presence and marketing necessities.  Focused on sales for websites, and website development, logo designs, and online marketing services/materials on a remote independent contractor for hire basis.  Cross selling of widget applications and installation assistance for current and newly designed websites, with tracking links for lead development and follow up.  Sales and creation of ads, back links, marketing promotions on sites such as Twitter, Facebook, and Foursquare, and consistently generating new ideas to ensure above average marketing results.  Over 10 years experience with internet based web designing, marketing, SEO, PPC, social media networks, and analytic research, as well online presentations, web research, email response handling and customer support.          Company Name    City  ,   State    Account Manager   08/2013   to   05/2014       Contacted Prime Military Defense Contractors, Contract Managers, Small Business Liaison Officers, Purchasing Managers, and Buyers on a daily basis.  B2B development calls at an average of 150 outbound calls a day.  Obtained Request for Quotes, Bids, and Information requirements for the procurement of capacitors, electronic components, semi conductors, hard to find parts, and commercial off the shelf items.  Created and sent out mass marketing campaigns via email, social media, LinkedIn, and newsletter distribution.  Developed ongoing business ¬≠ supplier relationships on a daily basis for the securing of future requirements.  Signed the company up on a daily basis with 10 new supplier diversity portals for automated submissions and receipt of requirements.          Company Name    City  ,   State    Owner / Senior Business Consultant   04/2006   to   09/2012       Responsible for lead development through self generation of internet marketing campaigns, b2b cold calls, relationship development, live networking and referrals from sales.  Reviewing of business credit standings and personal credit reports, as well as additional financial documents in order to properly obtain lines of credit for the businesses needs.  Created professional relationships with lending institutions in order to accelerate the processing of the applications in a swift and efficient manner.  Utilized proper demographic research in order to establish a target market for the promotions that certain financial institutions we lending for.  Established a working network of lenders and brokers for lending submission through internet applications.  Follow up calls for renewing loans and cross selling of additional products for the continuing relationship with current and past business owners and clients.          Company Name    City  ,   State    Senior Investment Advisor   11/2002   to   04/2007       Called current client list daily for cross sale of additional education training programs and collecting on current program balances.  Selling additional trainings for students looking to advance their education, Sales for my department (9 sales reps) reached over $8.4 million in 2006.  Collection responsibilities for outstanding balances owed on unpaid tuition's, Collections for my department (9 reps) in 2006 reached over $32 million.  Traveled extensively to for presenting materials to students of higher level trainings in order to ensure up sells from current training and membership programs.  Advising on all aspects of investment deals such as foreclosure, wholesale, lease options, owner financed, rentals, mobile homes, land development, for sale by owners, new construction, and rehabs.  Fiscal Chief / NCOIC.          Company Name    City  ,   State    NCOIC   01/1997   to   01/2001       Training and development of future NCO's (Non Commissioned Officers) as well as assisting in the physical and professional trainings of all Marines within my unit.    Negotiated prices, quantities, deliveries, and payments of merchandise from vendors on a worldwide scale.  Prepared and presented daily, weekly, and monthly budgeting and accounting reports.  Utilized various methods of payment for materials and services in order to accomplish tasks in a timely and cost effective manner.  Resolved wide range of customer problems, applying diplomacy and assertiveness to fee and budget discrepancies.  Management of SABRS (Standards Account Budgeting Reports System)  Contract procurement of $350k annually.  Provided logistic support for the squadrons on an international level.  Pricing and cost analysis in the purchasing for the military requirements and mission accomplishment based on approved budget restrictions.  Responsible for inventory tracking and materials accountability using electronic spreadsheets - (CMR - Consolidated Memorandum Receipts.)           Education      Associate of Science     2001     United States Marine Corps  ,   City  ,   State              High School Diploma     1993     Cypress Lake High School  ,   City  ,   State              Achievements     Associates Degree with 2yrs credit towards Bachelors Degree   Honorable Discharge     Certificate of Commendation (3)     Good Conduct Medal (1)     Letter of Recognition (2)    Meritorious Promotion (1)     NCO of the Qtr for MAG 26. (1)     Letter of Recommendation (1)       Skills     Accounting, bookkeeping, budget development, content development, customer service, database creation and maintenance, employee training, Microsoft Office, SalesForce, Zoho, Outlook, online networking.    "
DESIGNER,"         WEB DESIGNER/GRAPHIC DESIGNER       Summary    To obtain a dynamic, challenging opportunity that contributes to the success of the business via eight years proposal coordination experience and 15 years' experience in graphic layout and design. Make a strong contribution by utilizing and expanding upon work experiences and capabilities, related education, oral, written and interpersonal skills. Positively impact the quality of work, acquisition of new business and client retention goals.      Highlights        Proficient in Dreamweaver, Photoshop, QuarkXPress, InDesign, Microsoft Word and PowerPoint; Foundational skills in Illustrator and Microsoft Excel
Copyediting, proofreading, HTML and CSS editing
In depth knowledge of Business Development and Proposal response and coordination process              Experience     01/2010       Web Designer/Graphic Designer    Company Name   Ôºç   City  ,   State      Manufacturer of Expansion Joints and Hose Manage front-end web site design to project a visually appealing image of company products and value added services.  Manage all assigned projects from conceptualization to implementation.  Coordinating and communicating with stakeholders in all stages of work to achieve desired message and impact.  Update existing site content through collaboration with subject matter experts to ensure industry relevancy and accuracy.  Develop and redesign company catalogs, periodic internal publications, industry advertisements and sell sheets in a manner that will project a sophisticated image and result in additional sales revenue for the company.  Overhauled the visual appeal and readability of previously developed technical and product catalogs through extensive redesigning.         01/2010   to   Current     Web, Graphics and Written Communications Consultant      Family In Distress, Inc., Augustine Monica Films, LaGrande Famille Preschool, Black Pearl, Inc.  Web site design and maintenance for a variety of clients to provide or enhance online presence, as well as promote the sale of products and services.  Provide graphic design support for non-profit, small business and individual clients to project a professional and polished print image to target audiences.  Written business communications support by gathering information and effectively translating verbal dialogue into well-written, persuasive copy.         01/2008   to   01/2012     Copy Editor and Proofreader    Company Name   Ôºç   City  ,   State      Thoroughly proofread web-based documents for The Academy of Nutrition and Dietetics Evidence Analysis Library www.eatright.org (the world's largest organization of food and nutrition professionals).  Copyedited nutritional research studies for accuracy according to ADA's guidelines including citation, terminology and specified table formatting for consistency throughout the extensive user-friendly online library.  Funneled documents to lead editors for final publication and online availability to dietetic and nutrition professionals, researchers and advocates worldwide.         01/1999   to   01/2007     Proposal Specialist    Company Name   Ôºç   City  ,   State      Provided professional proposal development support to all divisions of the ARAMARK Corporation.  Achievements Received ""2006 Top Producer"" Award for overall annual production and outstanding peer review.  Recognized as ""Quarterly Top Producer"" several quarters over the course of eight-year tenure at ARAMARK.  Recipient of above average annual merit raises as a result of outstanding performance reviews.  Key Responsibilities: Executed analysis and preparation of RFP'S/RFQ'S/RFI'S in coordination with ARAMARK business development team professionals.  Ensured responses were completed and received operating in a fast-paced, deadline-driven and time-sensitive environment.  Coordinated with ARAMARK company resources to develop business winning, quality customized responses to RFP/RFQ/RFI's including legal, compliance and finance departments as well lines of service and subject matter experts.  Applied ARAMARK corporate methodology and quality assurance procedures to ensure unified branded message and image were delivered every time.  Implemented use of standard corporate response sections based on boilerplate.  Supported customization through editing and/or writing when necessary.  Performed editing and proofreading to ensure accuracy and integrity of all proposal documentation including content flow and organization, syntax and grammar.  Created final documents utilizing QuarkXPress, Photoshop, PowerPoint and Excel.  Assisted in the development and maintenance of database/repository of past responses and supplemental documents including client references, key personnel bios, and r√©sum√©s.  Supported efforts of directors of business development in procuring new business and retaining existing clients through creation of engaging, informative and well-organized marketing materials, annual client progress reports and case studies.  Regularly communicated progress status during the life cycle of an RFP; kept director of business development abreast of relevant project information concerning addenda or changes to initial response specifications.  Served as a valuable company resource by developing and maintaining a thorough knowledge of ARAMARK's extensive lines of business and services offered.  Documented valuable lessons learned to share with proposal manager and department team members.  Implemented newfound efficiencies and/or best practices into response development process.  Served as a company resource by continuously developing graphic design and layout skills to present sales material in a visually appealing and engaging format.          Education     May 1991     Bachelor of Science  :   Journalism    Boston University College of Communication          Journalism       February 2007     Graphic Design Foundation Certificate      Sessions School of Design                      Certificate in Web Development - February 2002      Illinois Institute of Art                  Skills    ADA, Photoshop, advertisements, business communications, business development, catalogs, content, Copyediting, CSS, client, clients, database, documentation, Dreamweaver, editing, fast, finance, Graphic Design, HTML, Illustrator, image, InDesign, layout, legal, director, marketing materials, Microsoft Excel, Excel, PowerPoint, Microsoft Word, performance reviews, Pearl, personnel, persuasive, Producer, profit, progress, proofreading, Proposal, proposal development, publications, publication, quality, quality assurance, QuarkXPress, research, RFI, RFP, sales, translating, Web Development, Web site design, well-organized, Written   "
DESIGNER,"         NX (UNIGRAPHICS) DESIGNER       Summary           Highlights          Virus and spyware removal  Highly motivated  Resourceful  Organized      Excellent communication techniques  Attention to detail  Fast learner              Education      Associate of Applied Science  ,   Computer Networking Technology - Microsoft Option   2012     Baker College of Owosso   Ôºç   City  ,   State      GPA:   GPA: 3.55 Graduated Cum Laude, Dean's List Recipient    GPA: 3.55 Graduated Cum Laude, Dean's List Recipient        Associate of Applied Science  ,   Drafting & Design Technology   1997     Baker College of Owosso   Ôºç   City  ,   State      GPA:   GPA: 3.56 Graduated Cum Laude, Dean's List Recipient    GPA: 3.56 Graduated Cum Laude, Dean's List Recipient        Experience      NX (Unigraphics) Designer     Mar 2013   to   Aug 2014      Company Name   Ôºç   City  ,   State     Design and modify Chrysler and GM shipping racks for prototype or production.  Used NX 7.5, NX 8.0 or NX 8.5.         Cashier     Aug 2012   to   Mar 2013      Company Name   Ôºç   City  ,   State     Operate cash register, authorize gas pumps, sell lotto tickets, stock shelves and other areas and clean store.         Cashier/Bakery     Aug 2010   to   Aug 2012      Company Name   Ôºç   City  ,   State     Operated cash register, cleaned cashier lanes, bagged groceries as needed  Stocked shelves with baked goods, prepped frozen bread and roll dough for the bakers, cleaned doughnut case.         Unigraphics Designer, CAD     Jun 2004   to   Jan 2009      Company Name   Ôºç   City  ,   State     Designed and detailed parts for intermediate  shafts and steering columns for GM steering columns using UG NX and UG NX2.  Produced and maintained accurate design documentation.Supplied production data to engineers and supervisors.         Cashier     Feb 2004   to   Jun 2004      Company Name   Ôºç   City  ,   State     Operated cash register, authorized gas pumps, sold lotto tickets, stocked shelves and other areas and cleaned store.         Designer, Unigraphics Operator     Aug 1999   to   Feb 2003      Company Name   Ôºç   City  ,   State     Maintained design changes on Front End Sheet Metal parts, Rear End Closure parts and their assembly files using Iman and Unigraphics.  Produced and maintained math part files, drawing files and assembly files.  Used Unigraphics versions 15, 16 and 18.         Detailer     Oct 1997   to   Aug 1999      Company Name   Ôºç   City  ,   State     In SurfSeg: checked surfaces of parts, interference and gap checks between parts from UG and CGS part files.  Created photo quality pictures for presentations.  As a file checker, checked files to make sure they followed specific file guidelines using a file check sheet, EdsNet, CGS and file checker in CGS.  Updated details in mlref (math reference) files for some body panels that reside in UG for CGS.  Also, completed detail changes on mldes (math data file) and drawing format files.         Detailer     Jul 1996   to   Dec 1996      Company Name   Ôºç   City  ,   State     Changed or added details to CAD drawings.  Created control and assembly drawings for rear end car parts as specified in work orders, using CGS.         Detailer     Jul 1995   to   Dec 1995      Company Name   Ôºç   City  ,   State     Maintained assembly drawings  Maintained detail changes on drawings for Rear End car parts, using CGS.         Skills      CAD Software: IMan/ TeamCenter, Unigraphics NX 7.5, 8.0, 8.5  Software: MS Excel, MS Word, MS Access, MS Powerpoint, MS Windows 7        Additional Information      Assistant coach for local AYSO girls soccer team     "
DESIGNER,"         PRODUCT AND WEB DESIGNER       Summary     My career of 34 years includes the graphic art field, fine arts, and elementary art teacher. My personal evolution and vision helps me to know that I possess truth, talent and ability that is unique and highly creative.    I have always known that art was my life path, and I seek to share in ways that apply to the world today in innovative ways.    The Mission ~ To work with a team as designer or in some capacity where my creativity and thinking outside the box can be utilized best. To provide graphic expressions that convey the best message whether it be print or web presentation . My many years of experience affords me depth of knowledge in the arts fields, hands on, and I intend to use this knowledge for future endeavors as freelance designer.    My Offerings ~ I focus on using my creative energy and experience as a Graphic Artist skilled in a variety of designs, logos and marketing packages designed to strengthen business competence..   I am a visual designer with an aptitude for experimental projects.   My design skills are unique ~ I utilize the basic elements of design: color, line, shape, space, texture and value to help with the overall creation of any art projects or instruction. My training, experience, and education in art enables me to have a vast resource of ideas to share. And very importantly, other's ideas inspire me to go beyond and create things that clients envisioned.   Workshops ~  I am interested in Teaching groups or private lessons, sharing creatively and working with other artists to create meaningful art.    ~ Past and current students and clientele are primarily those listed here:   Art collectors, art galleries, art enthusiasts, parents of students, adults or children who may seek creative art instruction in a wide variety of mediums from an enthusiastic artist/teacher   Organizations or individuals who may be seeking a career creative artist to assist in projects requiring their ideas becoming fine finished art.   Set design, backgrounds for theatre productions large or small Elementary/Secondary/Adult students who are interested in improving  motor  skills, experiment with various materials, learn the history of art, and apply art to life, possibly in a career involving some of these skills.    The Overview ~~~ My freelance business is based in Cody, Wyoming, but not limited to the area. I am proficient in graphics programs including Adobe Photoshop, InDesign, Dreamweaver, Illustrator, Microsoft Word, Excel.  have worked for most of my career at a distance and utilize all of the modern technology that makes it possible and simple to do this. SHedrick Art & Design on Facebook. Brochure, business cards, and other collateral Networking with Arts Councils, Galleries, Grant possibilities, and other interests Client referrals available    Background & Experience ~~~ Product design and development of varieties of gifts, toys, socks, dolls, jewelry, snowglobes and more. Approx 20 years with one company. Very large E Commerce Website development and some HTML. Web maintenance. 3 years. Elementary art instructor with the Art on a Cart program in Cody, Wyoming, 7years. Each year my 300 students are exposed to all elements of art, art history, as many mediums and techniques as the budget will allow. Self employed freelance artist/illustrator/graphic designer for over 30 years working in a variety of mediums. Much Photoshop CS5.    Studied with several professional artists privately, and taught art lessons to children through the Cody Parks and Recreation in the summers.    Created an  organization called Raise Your Hand for Art to promote awareness of the need for art in the elementary age child's growth and how it actually helps them with their academic studies Invested entire career to date in the field of art.    Currently Registered name and business licensed in the state of Wyoming, formerly in California Completed substitute certification program, and update regularly Joined several professional associations and memberships Completed hundreds of paintings and graphic works for satisfied clients.    Highly creative and multi-talented Graphic Designer with more than 30 years in product development and print design.       Highlights         Dedicated art professional with over 30 years of hands on experience.   Proficient in Adobe Photoshop, InDesign, Illustrator, Microsoft Word, Excel. Some knowledge of Dreamweaver     Adept researcher and visionary, excellent at working with others' ideas   Self disciplined, work well on own from home office.   Prompt, positive, self-disciplined    Able to work on more than one project at once                            Some HTML knowledge   Microsoft Office Suite knowledge   Advanced typography knowledge   Corporate design -  logos and branding   Strong design sense  Conceptual thinker  Design strategist  Experience with brochure and newsletter formatting  Logo and business card photography and layout  Photo enhancing   Website enhancement  Stationery and letterhead  Creative and artistic thinker  Self-motivated professional  Resourceful researcher  Quick learner  Menu design using Adobe InDesign  Project proposals            Professional Associations      Substitute Teaching certification permit 2004-2011 enabled me to teach in Wyoming Public School system. Designed and implemented Art on a Cart program for Park County School District.      Indimension, Inc., Asheville, NC   Pat O'Hara Brewing Co, Cody, WY  Park County School District, Cody, WY   Park County Arts Council, Cody, WY   Cody Country Art League, Cody, WY   Wildwood Furniture, Cody, WY   Gold Coast Marketing, Ventura, CA  Irma Hotel, Cody, WY    Fine Art Collectors:   Jerry Russell & Gretchen Stark, Wapiti, WY   Jeri Gillett, Belfry, MT   Ty & Jamie Barhaug, Powell, WY   Dorothea Hartley, Oakview, CA       Experience     January 1995   to   January 2014     Company Name    City  ,   State    Product and Web Designer       Created graphic materials for the company website.  Designed and printed online interactive sales and marketing collateral.Designed unique print materials, including advertisements, brochures and logo designs.  Determined styles, size and arrangement of illustrations and graphics.  Assisted in developing and maintaining user-friendly websites.  Translated prototypes and PSDs into launch-ready, pixel-perfect formats.  Maintained site appearance by developing and enforcing content and display standards.  Consistently adhered to all internal delivery schedules.  Collaborated with a team of designers to offer improvements and direction on others' projects.  Prepared layouts and drawings in compliance with established templates and design standards.  Adhered to all corporate brand guidelines when preparing graphic materials.  Recommended techniques, methods and media best suited to produce desired visual effects  Designed artistic signage for special corporate events..  Developed creative graphics that simplified complex messages.  Worked with overseas factories to deliver polished final products.  Contributed ideas during strategic and conceptual brainstorming sessions.  Coordinated with the production factories and delivery managers to follow through from conception, to manufacture, to delivery to online sales.  Created concept mock-ups and banners for web and mobile applications.  Created all communications collateral, including web pages, brochures and fliers.  Prioritized graphic workload and effectively coordinated multiple projects.  Supported production of various projects under tight time constraints..  Produced product and packaging for domestic and international markets.  Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs.        January 2005   to   October 2013     Company Name    City  ,   State    Food and Beverage       Part-time in Food and Beverage business for 7 years.  Very busy tourist hotel.  In this business a person most be very organized, personable and energetic..        January 1990   to   April 1995     Company Name    City  ,   State    Graphic Designer       Designed souvenir mugs and t-shirts for large scale tourism distribution. Clients included Sea World and Busch Gardens. Harrah's, Stratosphere, MGM Grand, and numerous other Las Vegas attractions.        July 1984   to   June 1987     Company Name    City  ,   State    Graphic Designer       Licensed Disney t-shirts. Designed for T-shirt company who supplied Universal Studios and many tourist attractions in Southern California and beyond with Disney themed t-shirts, from cartoon characters such as Mickey Mouse to Betty Boop and numerous others popular then.         Education     1985     Colorado Institute of Art   City  ,   State  ,   USA    Advertising Design   Associate of Arts     Fine Art coursework  Sculpture course  Advertising seminars  Computer and Art Design courses  Public Relations seminar  Studio Art courses  Visual Communication course  Graphic Design for Print Media focus             Ventura College   City  ,   State  ,   USA    Illustration & Cartooning       Studied with Chris Martinez, noted Illustrator, Caricaturist.             Northwest College   City  ,   State  ,   US    History, Music, Education       Online Adult education, not degree focused.             Ventura College   City  ,   State  ,   US    Computer Science       Learned basic computer language and use of PC/Mac. Learned Photoshop and Microsoft Word.          Personal Information       Born Billings, Montana, Feb 8, 1961.  Both parents fine artists, family of 5 siblings.  American, caucasian  Excellent health   No children, only animals  Long term relationship  Live out in the country on 35 acre farm  Valid id and US passport  Registered voter in Wyoming   My interests:   When I am not working on the computer,   I am painting pet portraits, painting furniture,  creating clay and wood sculpture.  I find everything an opportunity to be solve problems, and am always coming up with creative solutions.   Love gardening and growing things, healthful creative cooking  Love cats, horses, and my dog  Love the ocean and warm climate         Skills     Am proficient with graphics programs such as Adobe Photoshop, InDesign, Illustrator plus word programs such as Microsoft Word and Excel.   Highly skilled at product development from the envisioning,  researching, making visual, and creating actual product.         Working with other's ideas, and especially enjoy creating my own ideas into visuals.     Have great organizational skills needed for freelance self employment         Additional Information     Professional Associations   Indimension, Inc., Asheville, NC   Park County School District, Cody, WY   Park County Arts Council, Cody, WY   Cody Country Art League, Cody, WY   Wildwood Furniture, Cody, WY   Gold Coast Marketing, Ventura, CA    Fine Art Collectors:   Jerry Russell & Gretchen Stark, Wapiti, WY   Jeri Gillett, Belfry, MT   Ty & Jamie Barhaug, Powell, WY   Dorothea Hartley, Oakview, CA     "
DESIGNER,"         PROJECT MANAGER/INSTRUCTIONAL DESIGNER       Summary     Dependable and resourceful Project Manager and Instructional Designer adept at organizing and developing quality courses for both in-seat, hybrid and online adult learners.       Highlights          Hypertext Markup Language (HTML5)  Camtasia  Adobe eLearning Suite 2.5 (to include Adobe Presenter, Captivate, and Dream Weaver)  Microsoft Office 1993-2007 (to include PowerPoint, Word, Excel)  Dropbox  Video training development  XenDesktop  EC Council iLabs  VCASTLE      Microsoft Live Meeting  Adobe Connect  Screenr  Canvas  Moodle 1.9 and 2.4  Blackboard  MRDS  Microsoft Office   SharePoint  Zoom Web Conferencing            Accomplishments     Continues to developed curriculum for several Bachelor and Master Level courses, as well as NCPACE training courses.    Completed and earned the following certifications from Lynda.com:   Articulate Storyline  Instructional Design Essentials: Models of ID  Instructional Design Essentials: Storyboarding  Instructional Design Essentials: Working with SMEs  Introduction to Networking  Learning Management Essentials (LMS) Fundamentals  Practical Cybersecurity  Up and Running with Articulate Storyline  Up and Running with Canvas            Experience      Project Manager/Instructional Designer   01/2011   to   Current     Company Name   City  ,   State       Manage projects/course development.  Design, develop, and update in-seat and online curriculum materials, as well as military CBT course.   Conduct assessment and analysis to identify new development needs and recommends training methods accordingly.  Ensure design of deliverables address the instructional needs of the learners.  Assure curriculum and delivery methods incorporate best practices in adult learning theories.  Work with authors, publishers,and SMEs to develop in-seat, hybrid, and online course.   Design courses to comply with both organizational, military standards, 508 Compliance.  Work within design and development processes and standards.  Create storyboards and communicate design ideas.  Design and produce instructional multimedia .  Design and develop instructor lead activities and Capstone courses.  Write and edit storyboard scripts for video and learning modules.   Developed learning objectives.  Facilitated content and quality assurance reviews.  Maintained in-depth and up-to-date knowledge of the related fields of development.            Instructional Designer   10/2009   to   01/2011     Company Name   City  ,   State       Designed, developed and updated a variety of course content learning solutions for military training support for eLearning, Instructor-led training, virtual training sessions, and self-study programs.  Conducted assessment and analysis to identify new development needs and recommends training methods accordingly.  Ensured design of deliverables address the instructional needs of the learners.  Assured training solutions incorporate best practices in adult learning theories.  Worked with content development managers, authors, and SMEs to develop military training courses.  Designed courses to comply with both organizational, military standards, 508 Compliance.  Work within design processes and military standards.  Created storyboards and communicated design ideas with Multimedia personnel.  Designed and produced facilitator and participant guides.  Designed and produced PowerPoint presentations.  Designed and developed instructor lead activities and Capstone courses.  Wrote and edited storyboard scripts for video and learning modules.   Developed learning objectives.  Facilitated content and quality assurance reviews.  Maintained in-depth and up-to-date knowledge of the related fields of development.          Elementary through High School English & Writing Teacher.   08/2006   to   07/2009     Company Name   City  ,   State       Taught elementary (all core subjects), and middle and high school English and writing.  Developed and designed lesson plans and curriculum related to each subject area.  Provided excellent customer service for students and parents, maintained ongoing communication with colleagues, team members, parents, and students.  Maintained student records in an exceptionally organized manner.  Created and maintained knowledge of innovating technology, she created and maintained web pages for parent and student use.          Middle & High School English as a Second Language (ESL) Teacher.   08/2000   to   07/2003     Company Name   City  ,   State       Taught middle school English and Writing as a second language to non-English speaking students.  Developed and designed lesson plans and curricula related to each subject area.  Provided excellent customer service for students and parents, while also maintaining ongoing communication between colleagues, parents, and students.  Maintained student records in an exceptionally organized manner.          Education      Masters of Education  :   Curriculum Design and Instruction; Specialization in Literacy   February 2009       Lesley University   City  ,   State  ,   United States of America      Curriculum Design and Instruction, specializing in Literacy         Bachelors of Arts  :   English/French   May 1997       Claflin University   City  ,   State  ,   United States of America      English with a Minor in French         Skills     ‚Ä¢Technology Orientated  ‚Ä¢Team player, leader, and excellent collaboration skills  ‚Ä¢Creative and innovating  ‚Ä¢Extensive success in product development  ‚Ä¢Software Proficiency ‚Äì VCASTLE, NetLab, XenDesktop, SharePoint, EC-Council iLabs  ‚Ä¢Blooms Taxonomy  ‚Ä¢Strong attention to detail    "
DESIGNER,"         SENIOR INDUSTRIAL DESIGNER       Professional Summary    I am pleased to submit my resume for Product Designer with Skip Hop Inc. Given my background in Industrial Design and additional experience in consulting, I feel I am in a great position to make as significant contributions to Skip Hop Inc. Throughout my entire career, I have demonstrated consistent success applying aptitudes as a leader and pioneer to achieve high-reaching standards and goals. Please consider the following highlights from my resume: 20+ years working providing industrial design guidance in new product development projects for high-profile clientele. Possesses an extensive repertoire of problem solving skills, technical tools, and software. Proven commitment to continuous professional development as demonstrated through having achieved a post-graduate degree and a professional certification. Attached: Resume Jordan C. Wu, MID Senior-Level Industrial Designer & Consultant A top-performing Senior-Level Industrial Designer and Consultant credited with devising dynamic product designs for high profile corporations from ground up. Possesses an extensive repertoire of technical tools, and software, and research skills to facilitate successful design engagements for major consumer brand names.  Highly adept in fostering and cultivating impactful business relationships with an innate ability to propose innovative, value-added solutions to clients. Multilingual and highly adept in fast-pace, results-oriented environment.       Core Qualifications          Industrial Design  Strategic Planning & Analysis  Front-end UX Research  Design for Manufacturing DFM  3D Design, Modeling & CAD  Graphic & Web Design  3D Printing  Project Management  New Product Development  Collaboration  Product Design  Problem Resolving skills Solidworks, Rhino 3D, Abode Creative Suite - Illustrator, Photoshop, Geomagic Freeform Plus, Microsoft Office Suites - Word, Power Point and Excel, HTML, CSS, and Wordpress.              Experience      Senior Industrial Designer     Jan 1998   to   Current      Company Name   -   City  ,   State     Led conception, form/function/fit design, DFM ( e.g.  for injection molding) and engineering endeavors for products, such as consumer products, packaging design, iPhone cases/accessories, electronic handheld devices, Internet-of-Thing (IoT).  Collaborated with production engineers in the U.S., China, and Korea.  Clientele includes Johnson & Johnson, Unilever, L'Oreal, Clinique, Avon, and L Brands.  Played an integral role in the successful launches of Victoria's Secret Victoria and Ed Hardy Skulls perfume lines.  Proactively established GD& T engineering design standards for all design detail presentations.  Continuously hones expertise in SolidWorks, 3D printing, Adobe Creative Suite, Keyshot rendering, and Rhino 3D.  Developed successful product launch campaigns using websites built on HTML, CSS, and Wordpress.         FutureDash, Principal Design Consultant     Jan 2011   to   Jan 2013        City  ,   State     Planned and executed direction of Energybuddy, a home energy monitor for green energy hi-tech startup.  Devised conceptualization, detail form language development, electro-mechanic design, moldflow simulation, color/material study, product graphics, packaging design, and presentation, effectively managing product development from design to pilot manufacturing in just 3 months, launched at 2012 CES in Las Vegas.         Front-End Research Consultant     Jan 2004   to   Jan 2007      Company Name   -   City       Successfully identified latent user needs for product development through ethnographic observation, focus group, and interviews.  Creatively generating scenario and business model for new products/services.  Extensive projects included research for NeoVideo Portable Digital HDTV, Digital Home Network scenario planning, IPTV usability research, a Digital Picture Frames usability study and digital display trend survey.  Possesses an additional 5+ years professional experience as an Industrial Designer.         Education      Master of Industrial Design, M.I.D      Pratt Institute   -   City  ,   State            Certified New Product Development Professional, NPDP, Product Development and Management Association            Professional Affiliations    IDEA award, Industrial Designers Society of America (IDSA) - desktop PC/Worktool system design      Languages    Chinese - Fluent, Japanese - Limited Working Proficiency      Skills    3D, 3D Design, Adobe Creative Suite, Photoshop, CAD, Chinese, color, CSS, Clientele, direction, engineering design, focus, graphics, Graphic, UX, HTML, Illustrator, Japanese, managing, mechanic, Excel, Microsoft Office Suites, Power Point, Word, Modeling, Network, New Product Development, packaging design, presentations, Product Design, product development, Product Development and Management, Project Management, rendering, Research, simulation, SolidWorks, Strategic Planning & Analysis, trend, Web Design, websites      Additional Information      Awards & Honors
US design patent for designing Network Bridge Access Server. (Patent No.: D370470)     "
DESIGNER,"         LEAD SENIOR GRAPHIC DESIGNER       Summary    Manage multiple projects, Cross-Channel Marketing, Messaging & Branding Consistency, Visual Communications, Brand Creation & Reinvention, Strategies, Efficiency, Planning, Improvements, Supervise, Development, Evaluation, Sets a high standard for all graphics designers, Implementing to adapt to and develop new techniques, High level of problem solving.Look Development: Using 3dsMax, Maya, Softimage, Vray and Mental ray.3d Lighting and Shaders: Intimate knowledge of Vray, Mental ray creating and using image based lighting, traditional lighting, and hybrids.3D Modeling: Detailed hard surface polygonal modeling in 3dsMax, Maya and Softimage (automotive, mechanical, product and architectural). Cleanup and model prep, optimization and modifications to existing models.General 3d: General scene setup, optimization and prep work in 3dsMax, Maya, Softimage. Vray and Mental ray. Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, and rendering.      Highlights          Autodesk 3DS Max  Autodesk Maya  Vray and Mental ray  Adobe Photoshop  Adobe After Effects  Adobe Illustrator  Adobe Flash  Adobe Lightroom      Strong knowledge Joomla (Wordpress) CMS (HTML, Flash) and SEO to Google top 10 positionExperience on a MAC and Windows platform  Adobe DreamweaverAdobe FlashArtiosCADZbrushKeynoteMicrosoft OfficePowerPointSolidWorks            Accomplishments    Designed and implemented a special art project for  [Organization Name] . Formulated an inclusive design manual reference guide with more than  [Number]  design templates.      Experience     07/2014   -   Current     Company Name   Ôºç   City  ,   State    Lead Senior Graphic Designer        Using 3dsMax, Maya, Softimage, Vray and Mental ray.  3d Lighting and Shaders: Intimate knowledge of Vray, Mental ray creating and using image based lighting, traditional lighting, and hybrids.  3D Modeling: Detailed hard surface polygonal modeling in 3dsMax, Maya and Softimage (automotive, mechanical, product and architectural).  Cleanup and model prep, optimization and modifications to existing models.  General 3d: General scene setup, optimization and prep work in 3dsMax, Maya, Softimage.  Vray and Mental ray.  Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, and rendering.  Identified resources needed and assigns individual responsibilities Reviews and enhanced deliverables prepared by team before passing to client Effectively applies our methodology and enforces project standards Analyzed and customized project profitability, and utilization Provided detailed direction to designers Set a high standard for all graphic designers Advised and minimize exposure and risk on project Advanced visualization of packaging Chaired products for best selling brands and companies like: McDonalds, Coca Cola, KFC, Jack Daniels, Kraft Foods, Hershey's, Winchester, Nestle, Blizzard, CVS Pharmacy, Wallgrens, John Deere, Kellog's, United Airlines, Gentelman Jack, Optimum Nutrition, Bayer, SC Johnson, Smirnoff, Miller, Fisher, Off etc.         01/2014   -   07/2014     Company Name   Ôºç   City  ,   State    Project Manager        Identified resources needed and assigns individual responsibilities Reviews deliverables prepared by team before passing to client Effectively applies our methodology and enforces project standards Analyzed project profitability, and utilization Provided detailed direction to designers Assisted in the education and development of designers Set a high standard for all graphic designers Minimize exposure and risk on project 3D visualization of packaging 3D modeling 3D texturing 3D lighting 3D Animations Web development and graphic design company website Chaired products for best selling brands and companies like: Dunkin Donuts, Sony, American Eagle, Bulova, True, Burt's Bees, Loreal, Gatorade, Herbalife, Hitachi, Algida, Dior, Yankee Candle, Nicki Minaj, Bentley.         09/2013   -   01/2014     Company Name   Ôºç   City  ,   State    Graphic Designer       Designed and printed online interactive sales and marketing collateral.   Created visuals that appeal to leaders in the big data and high-tech world.         07/1995   -   06/2013     Company Name   Ôºç   City  ,   State    Creative Director        Interacted with Modelers to developcreative concepts and executions of assigned products Possessed solid understanding of the science and market dynamics of assigned products Worked closely with account executives to schedule and monitor all projects Provided accurate time and cost estimates for each tactic Adapted to and develop new techniques Supervision on obtaining the correct colors systems Supervision on packaging designers and engineers Advised client on all technical visual recommendations and/or issues Helped facilitate both the input and creative meetings Assisted in making presentations to client Responsibilities: Staff Development Provided detailed direction to designers Assisted in the education and development of designers Set a high standard for all graphic designers.          Education     2005     WSSS COLLEGE in Suwalki   Ôºç   City  ,   State  ,   Poland    Master of Arts  :   Computer Graphics    Computer Graphics       2002     WSSS COLLEGE IN SUWALKI   Ôºç   City  ,   State  ,   Poland    Bachelor of Arts  :   Computer Graphics    Computer Graphics        Skills    3D, 3D Modeling, 3DS Max, Adobe, Adobe After Effects, Adobe Photoshop, automotive, CMS, SC, client, CVS, direction, Dreamweaver, Flash, graphic, HTML, http, Adobe Illustrator, image, Lighting, MAC, market, Maya, mechanical, meetings, Microsoft Office, PowerPoint, Windows platform, modeling, optimization, packaging, painting, Camera, presentations, rendering, selling, Softimage, SolidWorks, Staff Development, Supervision, Web development and graphic design, website   "
DESIGNER,"           SALES CONSULTANT, INTERIOR DESIGNER         Professional Summary     Results-oriented sales professional eager to join a reputable organization. Hardworking consultant gifted at turning prospects into clients by delivering exceptional presentations. Engaging and personable with expertise managing key milestones and delivering exemplary customer service. Highly enthusiastic with ability to absorb information rapidly and make a correct response.       Skills          Persuasive communication  Prospect qualification  Retention strategies      Exceptional Customer Service  Sales            Work History      Sales Consultant, Interior Designer  ,     01/2018   to   12/2020     Company Name    ‚Äì    City  ,   State        Assisted clients with budget considerations and made recommendations for furniture, custom made leather sofas and accessories items.  Developed space planning concepts, color palette selections and leather presentations.  Used consultative sales approach to understand customer needs and recommend relevant offerings.  Created detailed sales presentations to communicate product features and market data.  Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.  Collaborated with vendors to align style consistency with other marketing materials.  Promoted customer satisfaction byunderstanding their needs and increased sales.         Designer, Sales Consultant  ,     03/2016   to   09/2017     Company Name    ‚Äì    City  ,   State        Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.  Demonstrated products to show potential customers benefits and advantages and encourage purchases. Established new customers.  Developed space planning concepts, color palette selections and textile presentations.  Created professional presentations using La-z-boy software to creatively communicate design intent and direction.  Answered product questions with up-to-date knowledge of sales and store promotions.         Interior Decorator, Self Employed  ,     01/2005   to   02/2015     Company Name    ‚Äì    City  ,   State        Advised clients on styles, layouts, budgets and overall designs.  Furnished and designed residential properties and consulted with clients to determine decorating needs and preferences.  Maintained knowledge of constantly changing interior design trends and products.         Assistant to VP in PR With Investors  ,     01/2011   to   02/2014     Company Name    ‚Äì    City  ,   State        Attracted and increased new members through organizational targeting marketing campaigns to specific audiences.  Participated in trade shows in America and Canada to recruit and retain prospects. Seasonal job.         Custom Made Furniture Salesperson, Designer  ,     03/2001   to   12/2004     Company Name    ‚Äì    City  ,   State       High end interior design firm specializing in French Provence custom homes in Los Angeles area and Orange County.        Education      Bachelor of Science  :   Accounting And Finance      Moscow Finance University   -   City             Interior Decorator  :   Interior Design      Interior Decorators Institute   -   City             Personal Trainer And Nutritionist  :   Athletic Training And Nutrition  ,   02/2014     NASM   -   City             Skills      Persuasive communication  Prospect qualification  Retention strategies    Exceptional Customer Service  Sales        Work History      Sales Consultant, Interior Designer  ,   01/2018   to   12/2020     Company Name   ‚Äì   City  ,   State      Assisted clients with budget considerations and made recommendations for furniture, custom made leather sofas and accessories items.  Developed space planning concepts, color palette selections and leather presentations.  Used consultative sales approach to understand customer needs and recommend relevant offerings.  Created detailed sales presentations to communicate product features and market data.  Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.  Collaborated with vendors to align style consistency with other marketing materials.  Promoted customer satisfaction byunderstanding their needs and increased sales.         Designer, Sales Consultant  ,   03/2016   to   09/2017     Company Name   ‚Äì   City  ,   State      Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.  Demonstrated products to show potential customers benefits and advantages and encourage purchases. Established new customers.  Developed space planning concepts, color palette selections and textile presentations.  Created professional presentations using La-z-boy software to creatively communicate design intent and direction.  Answered product questions with up-to-date knowledge of sales and store promotions.         Interior Decorator, Self Employed  ,   01/2005   to   02/2015     Company Name   ‚Äì   City  ,   State      Advised clients on styles, layouts, budgets and overall designs.  Furnished and designed residential properties and consulted with clients to determine decorating needs and preferences.  Maintained knowledge of constantly changing interior design trends and products.         Assistant to VP in PR With Investors  ,   01/2011   to   02/2014     Company Name   ‚Äì   City  ,   State      Attracted and increased new members through organizational targeting marketing campaigns to specific audiences.  Participated in trade shows in America and Canada to recruit and retain prospects. Seasonal job.         Custom Made Furniture Salesperson, Designer  ,   03/2001   to   12/2004     Company Name   ‚Äì   City  ,   State     High end interior design firm specializing in French Provence custom homes in Los Angeles area and Orange County.     "
DESIGNER,"         OSP ENGINEERING DESIGNER           Experience      OSP Engineering Designer  ,     12/2014   to   Current     Company Name   ‚Äì   City  ,   State      Completed field notes for outside plant telecommunication buried and aerial using a distance measuring instrument and measuring wheel, height stick, OCalc stick, OCalc photos and rangefinder equipment.  Created outside plant land base layouts and design fiber projects from field notes to construction drawings in cad software.  Created make ready pole blocks that conformed to National Electrical Safety Code Standards.  Worked remotely in BSTCAD, MicroStation and AutoCad.  Collaborated with engineers and project managers regarding design parameters for client projects.         06/2014   to   12/2014     Company Name   ‚Äì   City  ,   State      Played key role in designing fiber projects in Connect America Fund Deployment (CAF) that resulted in meeting deadlines with quality.  Created field notes utilizing field equipment.  Created detailed construction drawings using MicroStation.  Prepared plans and layouts for equipment replacements and new system arrangements showing detailed space allocation on Windstream easements.         06/2010   to   06/2014     Company Name   ‚Äì   City  ,   State      Traveled with a subject matter experts in Outside Plant Engineering to be trained as a knowledgeable fielder.  Coordinated logistics for field work in different city to maintain scheduled deadlines to the customer.  Assisted outside plant engineers in the field to obtain measurements utilizing field equipment and create field notes for drafters.  Assisted outside plant engineer in FTTT, RT and Cell Sites, and rehabbed copper for Windstream utilizing RUS Engineering Methods and Procedures and Codes throughout the southeast area.  Kept field notes organized in work order packets, scanned and distributed them to drafters.  Followed up on progress of completion with drafters to provide estimated completion dates to upper management.  Politely assisted the Project manager's clients in person and via telephone.  Completed detailed construction drawings consisting of the land base, utilizing existing conduit, hand holes, manholes, buried and aerial designs in MicroStation or AutoCad depending on the client's software needs.         Merchant Account Representative  ,     02/2008   to   06/2010     Company Name          Approached prospective clients through cold calling and emails to meet sales targets.  Used targeted questioning strategies to discover insight on prospect needs and requirements.  Contacted customers as soon as issues arose to immediately find resolution before problem escalated.  Presented new and additional products and services to new and existing customers.  Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.  Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality.  Negotiated contracts and handled paperwork such as invoices and orders.  Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.  Ensured customer service was to merchant account holder's satisfaction.  Worked to build my client portfolio to maximize monthly residuals and bonuses.         Work History      OSP Engineering Designer  ,   12/2014   to   Current     Company Name   ‚Äì   City  ,   State      Completed field notes for outside plant telecommunication buried and aerial using a distance measuring instrument and measuring wheel, height stick, OCalc stick, OCalc photos and rangefinder equipment.  Created outside plant land base layouts and design fiber projects from field notes to construction drawings in cad software.  Created make ready pole blocks that conformed to National Electrical Safety Code Standards.  Worked remotely in BSTCAD, MicroStation and AutoCad.  Collaborated with engineers and project managers regarding design parameters for client projects.           06/2014   to   12/2014     Company Name   ‚Äì   City  ,   State      Played key role in designing fiber projects in Connect America Fund Deployment (CAF) that resulted in meeting deadlines with quality.  Created field notes utilizing field equipment.  Created detailed construction drawings using MicroStation.  Prepared plans and layouts for equipment replacements and new system arrangements showing detailed space allocation on Windstream easements.           06/2010   to   06/2014     Company Name   ‚Äì   City  ,   State      Traveled with a subject matter experts in Outside Plant Engineering to be trained as a knowledgeable fielder.  Coordinated logistics for field work in different city to maintain scheduled deadlines to the customer.  Assisted outside plant engineers in the field to obtain measurements utilizing field equipment and create field notes for drafters.  Assisted outside plant engineer in FTTT, RT and Cell Sites, and rehabbed copper for Windstream utilizing RUS Engineering Methods and Procedures and Codes throughout the southeast area.  Kept field notes organized in work order packets, scanned and distributed them to drafters.  Followed up on progress of completion with drafters to provide estimated completion dates to upper management.  Politely assisted the Project manager's clients in person and via telephone.  Completed detailed construction drawings consisting of the land base, utilizing existing conduit, hand holes, manholes, buried and aerial designs in MicroStation or AutoCad depending on the client's software needs.         Merchant Account Representative  ,   02/2008   to   06/2010     Company Name          Approached prospective clients through cold calling and emails to meet sales targets.  Used targeted questioning strategies to discover insight on prospect needs and requirements.  Contacted customers as soon as issues arose to immediately find resolution before problem escalated.  Presented new and additional products and services to new and existing customers.  Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.  Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality.  Negotiated contracts and handled paperwork such as invoices and orders.  Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.  Ensured customer service was to merchant account holder's satisfaction.  Worked to build my client portfolio to maximize monthly residuals and bonuses.         Education      High School Diploma  :     2007     Continental Academy   -   City  ,   State           Summary    Motivated, reliable and well-organized background in Telecom Outside Plant for 10 years' experience in field work, drafting, and sales accounts managing looking for a position to combine my knowledge as a Sales Account Manager in Telecom.      Highlights          Creative analytical person  Persuasive negotiator  Energetic and driven with positive outlook  Decision-making ability  Excellent work ethic  Highly organized and efficient  Adaptive learner  Service-oriented collaborator  Excellent planner and coordinator  Adherence to high customer service standards  Customer service specialist  Customer service award  Excellent ability to sale  Excellent memory  Sales and Accounts Management  Cold Calling  Telecom drafting      Telecommunications field measuring equipment  AutoCad, Progress  Cad, Quality  Cold Calling, Safety  Contracts, Sales  Clientele, Telecom  Client, Telecommunication  Clients, Telecommunications  Customer service, Telephone  Customer service specialist  Decision-making  Designing  Drafting  Engineer  Logistics  Notes  Memory  Outlook  MicroStation  Negotiator  Organizational  Persuasive  Processes            Skills     AutoCad, cad, Cold Calling, contracts, clientele, client, clients, Customer service, Customer service specialist, Decision-making, designing, drafting, engineer, logistics, notes, memory, outlook, MicroStation, negotiator, organizational, Persuasive, processes, progress, quality, Safety, Sales, Telecom, telecommunication, Telecommunications, telephone    "
DESIGNER,"         SENIOR DIGITAL DESIGNER             Experience     02/2012   to   Current     Senior Digital Designer    Company Name   Ôºç   City  ,   State      Provided designs and creative direction for custom content in Best Buy's Digital Weekly Ad.  Worked as a leader in following brand standards and best practices while exploring new designs.  Designed vendor-paid premium ad space and special promotions.  Led weekly client meetings to review and assess content and plans for the weekly ad.  Built and edited wireframes to lay out product, promotional messaging, and video content for the
     best user experience.  Directed product photo shoots on-set, both with and without talent/models.  Designed covers and internal pages for Best Buy's weekly newspaper ad and buyer's guides.  Directly managed, reviewed work of, and mentored production artists.  Worked closely with internal project managers and QC team to ensure all deadlines were met and
     final product was launched and functioning properly.  Collaborated with front-end developers on new animations, designs, and site functionality.  Served as backup to front-end developer, working with basic HTML and CSS code.         07/2011   to   06/2011     Mac Operator/Prepress/Plating Specialist    Company Name   Ôºç   City  ,   State      Edited and optimized client-provided digital art files to produce high quality digital, lithographic and
     flexographic print materials.  Worked with CSRs and prepared customer and pressroom proofs to ensure accuracy of image
     quality, color, text, and layout.  Operated and maintained multiple plating machines and software calibrations to prepare plates for a
     range of different sized lithographic presses and substrates.  Verified both plates and pressroom proofs for quality and accuracy before sending to press.         05/2011   to   11/2011     Production Artist/Graphic Designer    Company Name   Ôºç   City  ,   State      Partnered with Best Buy Mobile marketing team to design, refine and produce in-store signage,
     weekly flyers, traditional and digital billboards, and other quick-turn promotional materials.  Produced print-ready art for store grand openings and special promotion flyers and coupons.  Designed icons representing brand promises to be used in retail stores.  Created concepts for cover and interior pages to monthly Buyer's Guide catalog.  Provided design and production assistance for presentation materials as needed.         02/2010   to   07/2010     Freelance Production Artist    Company Name   Ôºç   City  ,   State      Designed and created customized products using a variety of resources and media to meet
    customer specifications and timelines.  Prepared digital art files including reviewing text, checking image quality, fonts and crop marks to
    ensure print integrity for projects using large-format flatbed and roll-fed printers.  Managed e-mail accounts and FTP site for incoming orders, downloaded artwork, wrote up job
    tickets and communicated directly with customers regarding file issues and project specifications.  Created, programmed and executed dielines for digital cutter/router using a variety of software to
    ensure precise cutting on the finished product.  Provided graphic design services to customers in need of artwork.         03/2009   to   12/2009     Production Artist    Company Name   Ôºç   City  ,   State      Effectively managed multiple projects and timelines for temporary and permanent in-store and POS
    signage; built final print ready files in alignment with Best Buy's brand strategy.  Collaborated with Art Directors and Project Managers for event and special promotion signage.  Ensured vendor-provided artwork fit current templates, brand standards and style guides by
    reviewing layout and adjusting as necessary while maintaining the integrity of the vendor's images.  Preflighted files for proper resolution, layout, and specifications and created hi-res PDFs according
    to current standards to send to print vendor.  Packaged and sent files to international print vendor for translation and approval; provided direction
    on layout as necessary to comply with international corporate standards.  Built design mock ups and presentation boards as needed.         03/2008   to   03/2009     Digital Prepress Operator    Company Name   Ôºç   City  ,   State      Managed time and workflows to preflight and process digital files for direct-to-plate, direct-to-screen
    and digital presses to maintain productivity and quality.  Worked cross-functionally with production artists, designers, job planners and outside vendors to
    troubleshoot and prepare artwork for production and ensure high quality store signage.  Performed color calibration and adjustment for large-format digital press; ensuring accurate
    reproduction of Best Buy brand colors, both Pantone and process.  Provided prepress/production support to in-house press operators, designers, and external vendors.  Software Expertise
     Adobe Creative Suite (CC), Microsoft Office Suite, QuarkXpress, OmniGraffle Professional, Extensis
     Suitcase, SharePoint, LinoType Font Explorer.          Education     2001     Bachelor of Fine Art      University of Wisconsin   Ôºç   City                Skills    Adobe Creative Suite, photo, Ad, Art, backup, brand strategy, calibration, catalog, color, content, creative direction, CSS, client, direction, e-mail, FTP, graphic design, basic HTML, image, Explorer, layout, marketing, materials, meetings, messaging, Microsoft Office Suite, SharePoint, newspaper, developer, POS, prepress, press, printers, promotion, promotional materials, quality, QuarkXpress, quick, retail, router, translation, troubleshoot, video   "
DESIGNER,"         FINE JEWELRY CAD DESIGNER       Summary    Two years' experience as a fine jewelry CAD designer
- Seven years' experience as an Illustrator jewelry designer
- Founder and lead designer of Z LIU Design      Highlights          Z LIU Design  Certified in advanced Matrix 8 and T-Splines programs  Proficient in technical drawing, from Illustrator sketching to advanced Matrix CAD/CAM  Proficient in Adobe Creative Suite along with Microsoft Office applications  Impeccable attention to detail and organized  Bachelor of Fine Arts and Audio-Visual Editing              Accomplishments      Featured Interview in PaperCity Magazine Dec 2008 spotlighting Z LIU Designs, a fine jewelry line that was carried by Stanley Korshak in Dallas.  http://www.papercitymag.com.        Experience     May 2016   to   September 2016     Company Name    City  ,   State    Fine Jewelry CAD Designer        Create original and complex CAD designs for stock and Neiman Marcus.         October 2015   to   February 2016     Company Name    City  ,   State    Fine Jewelry CAD Designer        Design custom-made fine jewelry in CAD using Matrix 8.  Create photo realistic CAD renders for customer approval.  Satisfy customer needs and increase sales.  Operate Solid-Scape for daily 3D print.         March 2015   to   August 2016     Company Name    City  ,   State    Fine Jewelry CAD Designer        Design classic fine jewelry in CAD using Matrix 8.  And making sure that all designs can be manufactured, produce water tight STL files ready for 3D Print.         October 2011   to   May 2013     Company Name    City  ,   State    Jewelry Image Retoucher        MAC environment, make realistic presentations for fashion and retail focused catalogs and E-Commerce in a high-paced studio environment.         August 2008   to   October 2010     Company Name    City  ,   State    Jewelry Designer        Developed new original designs and interfaced with factory production oversea.  Specializing in designing fine bridal diamond jewelry for JCPenny, Zale's, Macys etc.         February 2005   to   August 2008     Company Name    City  ,   State    Founder, Jewelry Designer, Retoucher        Created original 18K fine jewelry that was carried by Stanley Korshak from 2008 to 2010.  Ms.Leah Adler and  Ms.Sue Spielberg both ordered 18K semi-precious original  design earrings when they saw our ad on New Yorker Magazine.          Education     March 2015     Academy Gemvision   City  ,   State         Certificate advanced Matrix 8, T-Splines           October 2014     GIA   City  ,   State      Matrix 7.5 Comprehensive CAD/CAM   Certificate            2014     GIA           Colored Stone Essential     Certificate           September 2012     University of the Arts London   City  ,     England    High-end Photography Retouching   Certificate           May 2003     Brookhaven College   City  ,   State      Fine Arts Drawing, Jewelry Technology   Associate of Arts    Fine Arts Drawing, Jewelry Technology       June 1993     Navy Education University   City  ,     China    Bachelor of Fine Arts and Audio-Visual Editing               Professional Affiliations    GIA Alumni Association 2014 - Present      Languages    Fluent in multiple languages, English and Chinese, written and verbal      Skills    3D, Adobe Creative Suite, photo, ad, Arts, attention to detail, CAD/CAM, catalogs, designing, E-Commerce, English, fashion, drawing, Illustrator, MAC, Microsoft Office applications, Photography, presentations, retail, sales, sketching, written   "
DESIGNER,"         LEAD INSTRUCTIONAL DESIGNER       Summary    An Instructional System Designer of distinguished and successful experience, with all facets of training and professional development design and implementation. A high-energy team member dedicated to providing holistic and cost effective training. Extensive background in administration, training development, and instruction.      Highlights         Microsoft Office (Word, Excel, Outlook, Power Point)   SECRET Clearance      Job Analysis              Experience      Lead Instructional Designer   03/2015   to   01/2017     Company Name   City  ,   State       Completed POAM, job analysis, critical training task analysis, course master schedules, course outline document, and required resources list for seven U.S.  Navy courses.  Developed an excel program to reduce production and editing time for deliverable documents, reduced time needed by 33% , from 6 to 4 months.  Fostered a relationship with the contract program manager and the end customer, by listening to their wants and needs and offering options to achieve their goals.  Taught two classes on effective welding techniques for the Norfolk Naval Shipyard.  Wrote a diesel engine maintenance course with PowerPoint presentations, physical training aids, wall displays, and hands on practice and evaluation sheets.  Designed a course to incorporate 3D modeling engines to reduce training cost and increase the individual training repetitions by 200%.          Senior Training Manager   05/2010   to   02/2015     Company Name   City  ,   State       Identified 8 students with learning barriers through test analysis and observation, implemented modified and additional training plans with a 100% pass rate.  Coordinated with the program management office for upgrading seven obsolete training devices, fielding of new equipment and system, and divestment of training program.  Utilized feedback during integration of new technical manuals into multiple training programs, identified significant issues that were immediately rectified.  Conducted over 100 evaluations of 37 instructors on their ability to impart their knowledge to the students.  Recognized by college accreditation team for management of instructor, student, and testing records; resulted in new standards for records management.  Spearheaded the redesign of the Kiowa helicopter weapon initial individual training, saved $250,000 in annual training costs by reducing the course length by four weeks.  Hand-picked to update the US Army's 15J Professional Development Map in less than 60 days, providing over 500 soldiers a means to track their career progression.  Determined that consolidating 4 training programs into 1 program would reduce the new course length by 10 weeks, saving over $500,000 in annual training costs.  Recommended the removal of the Computer Based Training due and redundancy and inability to engage current generation of soldiers.          Operations Manager   10/2007   to   05/2010     Company Name   City  ,   State       Wrote operating procedures used during time sensitive situations, successfully used during four helicopter recovery and 12 convoy operations in Afghanistan.  Developed  annual training plans for a 750 person unit based, unit certified as a combat ready before 14 day National Training Center evaluation period.  Conducted a budget analysis on individual training requirements for 80 different specialties within a 750 person unit with a 6 month training window.  Presented current and future operational status and plans for managers two levels above supervisor using MS Word, Excel, and Power Point slides on a bi-weekly basis.  Assisted unit driving trainer in Mine Resistant Armored Protection vehicle certification program, qualified 80 transportation company drivers in a 90 day period.  Utilized battle tracking systems in the organization's control center, provided executives and managers an up-to-date operating picture.          Personnel and Maintenance Manager   10/2005   to   10/2007     Company Name   City  ,   State       Coordinated with management for the scheduling, training, and conduct of over 200 helicopter ranges and parachuting operations for 16 subordinates.  Trained six subordinates on electrical and mechanical systems, enabling them to obtain full mission qualified status in 47% of the normal time.  Prioritized maintenance for 28 helicopter armament and 293 personal weapons systems with a 97% readiness rate.  Synchronized assignments of 16 subordinates to support national missions,  overseas operations, training exercises ensuring 100% mission accomplishment.          Maintenance Supervisor   05/2000   to   10/2005     Company Name   City  ,   State       Created spreadsheets for tracking of weapon assignments, utilization, location, and parts usage.  Conducted research, development, and testing of new and modified aviation armament equipment, reducing mechanical malfunctions by 75%.  Developed night vision device driver training and certification course for 85 person company, qualified 65 people in 7 days.  Trained 24 persons on maintenance, safety, and security procedures for non-standard machine gun, air to ground and air to air missile systems.          Education      Bachelor of Science  :   Professional Aeronautics    EMBRY RIDDLE AERONAUTICAL UNIVERSITY   City  ,   State       Professional Aeronautics        Certifications    Training Education Developers Middle Managers Course
*Army Basic Instructor Course
*Army Instructor Evaluator Course      Skills    3D modeling, Army, Basic, budget analysis, bi, drivers, driving, editing, Instructor, job analysis, listening, mechanical, Excel, Microsoft Office, office, 97, Outlook, Power Point, PowerPoint presentations, window, Word, MS Word, weapons, Navy, Naval, program management, research, safety, scheduling, spreadsheets, supervisor, task analysis, technical manuals, trainer, training programs, transportation, upgrading, vision   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY         Summary     Dedicated  Information Assurance Professional ¬†well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines.¬† Versatile IT professional with 37 years of Enterprise design and engineering methodology.       Skills          Enterprise platforms  Knowledge of Product Lifecycle Management (PLM)  Project tracking  Hardware and software upgrade planning  Product requirements documentation  Self-directed  MS Visio  Decisive  Collaborative  Domain Active Directory Layout  Data storage engineering      Information Assurance  Risk Management Framework (RMF)  Active Directory design and deployment  Workstation build and deployment  Systems Accreditation Packages  Red Hat Enterprise Linux installation and hardening  Network Design & Troubleshooting  ¬†High Performance Computing            Experience      Company Name    City  ,   State    Information Technology   02/2011   to   Current        I was hired to manage accreditation
efforts for a major department modernization project involving 3
accreditation packages each leading to successful Authorization To
Operate decisions.  Responsibilities then increased to include all
departmental accreditation efforts leading to another 3 successful
ATOs.  Now, working on 4 new accreditation including
re-authorization for an existing project.  Succeeded in writing and
implementing vulnerability management for existing accredited
systems.





Success
of the accreditation hinged on coordination with ONI Enterprise in
critical design decisions and to help the program integrate smoothly
into the Enterprise thru many meetings, analyzing the Enterprise
business model to understand the best fit for the program.





The
different projects required careful management of specific STIG
compliance and hardening for the different configurations and
services required for the specific domain to be integrated.¬†¬† Analyzed complex computer systems to assess vulnerability and risk.¬†¬†  Supervised  5  external computer consultants and vendors.¬†¬†  Managed application patches, data backup, security changes and network configuration.           Company Name    City  ,   State    Systems Engineer   02/2006   to   02/2011        I was Hired
to initiate processing strategies in fulfilling department analyst requirements.  Requirements were fulfilled thru i dentifying product problems and strengths and collected data on customer experience¬† and review of Enterprise compliance to transition to new
technology for supporting new processing needs thru proper processing
power.¬† The next challenge¬† came as storage requirements for better performance and more
controlled uses.  After careful study of local infrastructure design, a local storage with off the shelf solutions was
adopted to grow local storage to over 200TB.  In using this solution,
the department saved just over a million dollars in purchasing and
maintenance costs compared to the alternative. Next came requirements to improve processing of future big data formats fulfilled in a Red Hat Linux high compute cluster I designed, purchased and
accredited for operation in the Enterprise.¬† Improvement on big data analytical processing reduced time from
30 hours to 30 minutes as well as allow for more robust data thru
higher selections of sensors, frequencies and range than allowed thru
the traditional process.         Company Name    City  ,   State    Senior Systems Analyst   02/1999   to   02/2006        I was hired to improve corporate and
client communications and processing requirements which resulted in
the design, build and deployment of 3 Enterprise network solutions.  One
solution resulted in expanding capabilities to supporting Washington
Navy Yard, Norfolk Virginia and Hawaii support facilities.






Fulfilled
requirements for detecting crucial network software/hardware
weaknesses and developing preventive strategies and solutions for
avoiding interruptions and increasing system security thru
documenting system layouts, wiring diagrams and addressing schema to
understand layouts and make informed solutions to upper management.



          Education and Training      Associate of Science  :  Electronic Engineering   1980     Florence Darlington Technical School  ,   City  ,   State       Electronic Engineering.¬†¬†   Dean's¬†list for high GPA.¬†     Class President for second year          Skills        Active Directory  Hardware Engineering  Information Technology  Red Hat Enterprise Linux Servers  MS Windows Servers  MS Windows Desktop  Network Design & Troubleshooting  Architectural Diagrams  Accreditation Boundarys  Risk Management  Enterprise Strategies  Vendor Relations   Desktop Publishing Software: Photoshop, Illustrator, HTML  Team Work  Collaboration     "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SPECIALIST	GS11             Experience     07/2004   to   Current     Information Technology Specialist	GS11    Company Name   Ôºç   City  ,   State      Information Technology Specialist; Supervison; Project Management; Circuit Management; Licensed Electrician; Alarm management; Alarm Technician; Training; Supply; Quality Assurance Kevin L.  Trostle, DSN 266-4800, COMM.  865) 336-4800
Manage the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants.  Plan, coordinate, install, and continuously analyze system design, hardware and software.  Develop, recommend, and install solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system.  Ensure all performed work is captured in the Remedy ticketing system.  Manage Telecommunications and NIPR networks for the Wing, GSU's, and tenant units.  Continually plan, install, and analyze new hardware, software and processes to ensure networks are reliable and efficient.  Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice, and wireless systems to support mission requirements.  Optimize, analyze, manage, and direct installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements.  Oversee and initiate corrective or preventative measures to rectify immediate problems and prevent future occurrences through the CFP.  Troubleshoot and diagnose system failures to isolate source of problems.  Provide customer technical assistance/support for all users.  Provide management with information necessary to address difficult/complex problems.  Review purchase requests, SOW's ensuring documentation is sufficient to justify enhancements to keep systems current.  Work with the CFP/customers to resolve integration or configuration related issues.  Ensure upgrades to the base IT infrastructure are identified.  Assist customers in developing/submitting recommendations for equipment and funds.  Assist personnel in planning/developing new or additional infrastructure/architecture capabilities.  Coordinate efforts between system customers, support personnel, commercial vendors to identify/resolve system anomalies.  Conduct feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software.  As budget constraints dictate, evaluates alternative means of satisfying user requirements and provides management with the most technically feasible and cost efficient approaches to meet changing needs.  Keep abreast of changes in technology to assist management in preparing for future enhancements.         02/2001   to   Current     Cyber Transport/ Client Systems Workcenter Supervisor    Company Name   Ôºç   City  ,   State      Kevin L.  Trostle, DSN 266-4800, COMM.  865) 336-4800
Manage Cyber Transport/Client Systems work center personnel.  Set and adjust work priorities, evaluate, and counsel subordinates.  Document training of personnel using Computer based training system (TBA)
Sustain and operate systems through effective troubleshooting, repair, PMI's, system performance testing/analysis.  Systems include network infrastructure equipment, cabling, voice systems, video systems, small computers, and printers
Maintain close working relationship with Communications Focal Point--production requirements/Remedy tickets.         07/1996   to   07/2000     F-16 Ejection System Technician    Company Name   Ôºç   City  ,   State      Ronald Buckman, COMM.  803) 895-1190
Troubleshot, removed, tested, inspected, repaired, modified, and installed explosive and non-explosive components and assemblies on ejection systems.  Performed preventative maintenance on over ninety different electronically fired explosive devices ensuring proper wiring and termination.  Foreign object damage monitor, briefed wing commander monthly on findings.  Ran entire supply system ensuring all parts and supplies were readily available.  Hazardous materials monitor.  Explosive inspector.  Ensured proper grounding points were present in shop to prevent electrostatic discharge to explosive components.  Section workgroup manager in charge of maintaining computers and ensured needed software was installed.  Shop computer security monitor.  Trained and supervised personnel.  Quality Assurance Assessor.          Education and Training     JUN 1996     HS Diploma  :   General Studies    Brockport High School   Ôºç   City  ,   State      General Studies       MAY 2003     BS Degree  :   Electrical Engineering    University of TN   Ôºç   City  ,   State      Electrical Engineering       November 1996     USAF, Electronic Principles, June 2002 to August 2002; USAF, Telephone Systems Apprentice Course, September 2002 to December 2002; USAF, Aircrew Egress Systems Apprentice Course      Numerous certificates for web-based training on LAN fundamentals, routers, topologies, cisco networking, etc.        Interests    While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity.  While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone.      Skills    budget, cabling, cisco, hardware, Client, documentation, Electrician, feasibility studies, funds, Information Technology, inspector, LAN, materials, access, network, networking, networks, personnel, Telephone Systems, printers, processes, Project Management, Quality Assurance, routers, system design, technical assistance, Technician, Telecommunications, Troubleshoot, troubleshooting, upgrades, video, wiring      Additional Information      AWARDS:
Superior Performer, 2nd Quarter 2003;  USAF Achievement Medal, June 2000; Humanitarian Service Medal, January 1998; 20 CRS Maintenance Professional of the Year, 1998; Airman of the Quarter, May 1997; Airman of the Month, March 1997; Airman of the Month, February 1997
OTHER INFORMATION:
While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity.  While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone.     "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SUPERVISOR       Summary    Seeking a position as an Information Technology Specialist. Over 5 years of information technology experience in the U.S. Army, including over 1 year of supervisory experience. Trained personnel in the set-up of IT equipment, ensuring all equipment is properly connected and functioning. Regularly troubleshoot and install various IT equipment and systems. Accountable for the maintenance and inventory of over $1 million worth of IT and other communications equipment with zero losses or damages. Possess a Security   and Microsoft Certification and a Secret Security Clearance.      Highlights          Excellent communication techniques  Manufacturing systems integration  Multidisciplinary exposure  Design instruction creation  Project management      Complex problem solver  Advanced critical thinking  SharePoint  Microsoft Excel, Project and Visio            Accomplishments    Army Achievement Medal for impacting the communications network and overall success of Key Resolve 13 in Yong San, Korea. Air Force Achievement Medal for supporting Operation Iraqi Freedom and performing as an outstanding senior controller. Certificate of Achievement for outstanding support as a member of the Tiger Team during the Windows 7 Migration. Good Conduct Medal for exemplary behavior, efficiency and fidelity in active federal military service.      Experience      Information Technology Supervisor   01/2011   to   05/2014     Company Name   City  ,   State       Supervise up to 10 personnel at one time, delegating tasks, conducting performance evaluations and providing corrective counseling as necessary.  Train personnel in the set-up and proper use of IT related equipment while adhering to all policies and procedures.  Responsible for the inventory of over $1 million worth of network communications equipment.  Tasked by President of the United States to act as supervisor and maintain signal communications for Fort Bragg army base.          Information Technology Technician   01/2009   to   01/2011     Company Name   City  ,   State       Maintained communications equipment in order to effectively relay confidential and secret information.  Utilized electronic test equipment to troubleshoot malfunctioning communications equipment and complete repairs as necessary.  Regularly set up and added computer systems to a communication network, installing operation systems, accessing stored programs and utilizing IP addresses.  Received training in LAN/WAN protocols.          Radiology Technologist   05/2008   to   09/2008     Company Name   City  ,   State       Routinely performed radiological examinations in a medical clinic.  Competent and experienced in the set-up and adjustment of medical devices or equipment.  Regularly provided customer assistance, ensuring all patients received timely and accurate care.  Accountable for the accurate documentation via electronic database and file system ensuring all confidentiality was maintained.          Command Post Controller   10/2001   to   10/2005     Company Name   City  ,   State       Provided command, control, communications, and information support throughout operations during peacetime, emergency, and disaster situations.  Received and relayed instructions and records, submitting manual and automated data products.  Disseminated time-sensitive critical information to senior leaders and support agencies.          Education      Certification, Windows 7, Microsoft, Fort Bragg, NC,     2012                   *Certification, Security  , Comptia, Yong San, Korea,     2012                   *Distinguished Graduate Certificate, Information Technology (Network Communications) Course     2009       U.S. Army   City  ,   State               Certificate, IT Network and Cisco Routing, IT Field Services Branch     2009          City  ,   State               Associate of Science  :   Radiography   2008       Northwest Florida State College   City  ,   State       Radiography        Certificate     2001       IT Tech Prep, Trumbull Career and Technical Center     State               Diploma     2001       Warren G. Harding   City  ,   State               Skills    Army, Cisco, counseling, customer assistance, database, documentation, Information Technology, inventory, IP, LAN, Windows 7, Network, personnel, policies, protocols, repairs, Routing, San, supervisor, test equipment, troubleshoot, WAN   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY INSTRUCTOR       Summary    Seventeen years experience in the information technology field. Seven years experience in curriculum design and computer based training development. Group and project management experience for over twelve years. Advanced problem solving skills and expertise. Advanced customer service training and experience Curriculum          Data Analysis          Other ¬∑ Curriculum design          ¬∑ Advanced Data Analysis          ¬∑ Student counseling ¬∑ Learning analysis          ¬∑ Market analysis          ¬∑ Customer service training ¬∑ Advanced planning          ¬∑ Training success evaluation         ¬∑ Team building ¬∑ Articulation and development          ¬∑ Quantitative project analysis       ¬∑ Project management ¬∑ implementation          ¬∑ Qualitative project analysis        ¬∑ Advanced conflict resolution ¬∑ Evaluation          ¬∑ Advanced user experience          ¬∑ Market driven planning expertise ¬∑ Computer based training design          data analysis      Highlights        Media Design          Productivity          Other ¬∑ Photoshop          ¬∑ Microsoft          ¬∑ Network Management ¬∑ Premier          ¬∑ Word          ¬∑ Novell Console 1 ¬∑ Illustrator          ¬∑ Excel          ¬∑ Microsoft Networking ¬∑ InDesign          ¬∑ Powerpoint          ¬∑ Cable Wiring Standards ¬∑ Flash          ¬∑ Project          ¬∑ Machine Hardware ¬∑ Dreamweaver          ¬∑ Outlook          ¬∑ Windows OS installation & ¬∑ Fireworks          ¬∑ iLife          Repair ¬∑ Soundbooth          ¬∑ Pages          ¬∑ Mac OS Installation & Repair ¬∑ QuarkXpress          ¬∑ Numbers          ¬∑ Virtualization ¬∑ Camtasia          ¬∑ Keynote          ¬∑ Parallells ¬∑ HTML Coding          ¬∑ iMovie          ¬∑ VMware, Desktop & Fusion ¬∑ PHP / Database connection          ¬∑ iPhoto          ¬∑ Course Management Software            Experience      Information Technology Instructor ...................................................................................................................     Jan 2012   to   Current      Company Name   Ôºç   City  ,   State     Manage student learning needs.  Create Curriculum for IT Program.  Manage two part time instructors.  Teach three classes of twenty-two students each class per day.  Manage open entry/open exit curriculum for all training in the program.  Verify training outcome reports to maintain COE standards.  Data metric analysis of student progress throughout the course.  Answer questions of potential students and parents.  Review and update training standards as needed.  New curriculum development according to market requirements Customer service training tailored towards IT students Partner with fellow instructors to provide cross training and student interaction Work with student services to assure student success Counsel students on learning methods and methods for improvement.         Help Desk Manager ¬≠ Campus D .....................................................................................................................     Jan 2010   to   Jan 2012      Company Name   Ôºç   City  ,   State     Manage incoming troubleshooting calls from four state agencies.  Assisted help desk staff members in resolving customer requests with first call resolution.  Create and specify computer standards for the Utah Dept.  of Health.  Trained fourteen help desk staff members on help desk phone client installation and usage.  Software management for Dept.  of Health.  Manage new user creation procedure for state departments of Health & Natural Resources.  Created new user training documentation for thirty help desk staff members in the State of Utah.  Provide remote control support for customers throughout the state.  Customer friendliness reported on several occasions to management staff, commended for ability to teach customer how to utilize their technology more effectively.         Media Designer ..................................................................................................................................................     Jan 2009   to   Jan 2010      Company Name   Ôºç   City  ,   State     Prepare training curriculum for preparedness trainings.  Designed eighteen computer based training courses for the department of Health's management staff training over one hundred managers providing significant cost savings.  Coordinated information technology needs for fifty preparedness staff members.  Designed cover art and the multimedia presentations to give trainees after sessions, prepared over one thousand take home packets for various trainings.  Served as technical lead staff member for the Utah Department of Health's training and education center.         Technical Support Specialist ............................................................................................................................     Jan 2002   to   Jan 2009      Company Name   Ôºç   City  ,   State     Provided advanced level technical support for department staff in computer repair and service.  Inventory control for department of health hardware.  Created Technology standards for division of Health systems improvement.  Served on advisory committee for mobile device policy creation.  Updated department travel system from paper to online.         Education      Masters of Education  ,   Learning & Technology   2012     Doctorate of Education; Higher Education, Ed.d ...........................Concordia University M.Ed. ............................. Western Governor's University         Learning & Technology       Bachelor of Science  ,   Information Technology Management   Information Technology Management       B.S. .........     2010     Western Governor's University                Associate of Applied Science  ,   Multimedia Technologies   Multimedia Technologies       A.A.S .........................     2003     Utah Valley University                Skills    Photoshop, Premier, art, Cable, Hardware, computer repair, curriculum development, client, Customer service training, Database, Department of Health, documentation, Dreamweaver, Fireworks, Flash, help desk, HTML Coding, Illustrator, InDesign, information technology, Inventory control, Mac OS, market, Excel, Microsoft Networking, Outlook, Powerpoint, Windows OS, Word, multimedia presentations, Natural, Network Management, Novell, PHP, progress, QuarkXpress, staff training, technical support, user training, phone, troubleshooting, Wiring   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY MANAGER/ANALYST         Professional Summary    Innovative and solution focused web development manager/analyst with extensive experience in Program and Project Management. Detail-oriented and skilled in identifying technology needs, creating a plan for solving them, and leading multiple teams to implement the solutions. Self motivated, strong leader, and team player that works hard developing staff.¬† Experienced in working in industry and academia.      Skills        Project management Program management Process improvement Requirements gathering Team leader Strategic planning  Results-oriented Effective multi-tasker Data analysis Team player Team building Extensive technology experience          Work History      Information Technology Manager/Analyst  ,     07/2006   to   Current     Company Name   ‚Äì   City  ,   State






Analyze the technology needs of the Graduate College, to develop short term and long term goals and to meet and implement the solutions to those needs by working with internal, external or mixed teams tech or non-tech teams. Oversee the management of multiple websites running various software.¬† Supervise and manage the composition of the Graduate College information technology team focusing on balancing technology skills based on short and long term goals.¬†
Develop staff skills through training as needed. Collect and report data to various groups across campus as well as to national agencies such as National Science Foundation, National Institutes of Health, and Council of Graduate Schools.¬†


   Led the Graduate College IT team for over eight years   Implemented Software Development Lifecycle Methodology¬†   Appointed to Iowa State University's Paperless Task force to represent the Graduate College   Elected to the Professional and Scientific Council to represent P&S employees  Led strategic initiates for the Graduate College for past three years  Communication leader between faculty, staff, and central IT  Proficient in the use and implementation of industry IT standards  Regularly translate detailed program requirements into technical specifications.         Manager  ,     06/2003   to   06/2006     Company Name   ‚Äì   City  ,   State      Assisted with the running of the Des Moines Store (Largest in district).  Managed 25 employees.  Trained employees to complete their position duties.  Handled cash daily and reconciled accounts.         Web Communications Manager  ,     01/1999   to   01/2003     Company Name   ‚Äì   City  ,   State      Developed and managed websites and web software related projects while staying within the $2 million budget of the Web Communications department. ¬†Directed various development teams of project managers and programmers focusing on internal and external users. ¬†Created project plans and worked with marketing and executive leadership to gain approval for projects. ¬†Regularly worked by phone or email to complete projects. ¬†    Led project teams to roll out first company wide intranet, while delivering 1 month faster than original timeline.  Developed new corporate website from scratch, and then led teams to roll out new website.  Developed, trained, and implemented Corporate Web Design Standards across the company.         Education      Family Financial Planning (Graduate Certificate)  :         Iowa State University   -   City  ,   State           Will be a Certified Financial Planner after completion.  :     1 1998     GPA:   GPA: 4 . 0   GPA: 4 . 0       B.S  :   Marketing  ,       Iowa State University   -   City  ,   State    Marketing        Microsoft Front Page Certified New Horizons - Des Moines, IA
A CCOMPLISHMENTS  :     1 1999    l Rolled out the first company wide intranet for a Fortune 500 Company. l Learned two computer languages on my own to better understand the limits of what developers can do. l In 2010, elected Professional and Scientific representative. l Implemented entire electronic thesis/dissertation solution at Iowa State University. l Published paper at International Academy of Technology Education, and Development (IATED) conference: Empowering Departments Across the University by Using Web Technologies ¬≠ 2   "
INFORMATION-TECHNOLOGY,"           Christopher    Townes         Summary     Knowledgeable Information Technology Specialist capable of setting up and optimizing workstations, training users and assisting with process improvement implementation in diverse areas. Familiar with Cicso business practices and IT standards. Excellent skills in infrastructure, data management, and enterprise operations. Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths. History of maintaining equipment, updating software and handling network security with an organized and systematic focus. Strong multitasker with excellent communication and planning abilities. Effective at configuring user desktops, laptops, servers and connected devices to work within company and security guidelines. Successful at coordinating file systems, content filters and user accounts. Proficient Information Systems Technician successful at troubleshooting technical issues and training end-users. Skilled in problem-solving and solution management. Comfortable working in teams or individually to maintain and expand technology performance.       Skills          Routers  Staff Management  Hardware Troubleshooting  Network Administration  Cisco  Help Desk Support  Cisco Switching  Cisco Routers  Hardware Installations  Learning Strategies  Software Updates  Repairing  System Testing Software  Operation Monitoring  Problem-Solving Skills      Excellent Interpersonal Skills  End-User Support  Repair  Advanced Computer Proficiency  Industry Needs Awareness  Contract Review Proficiency  Company Policy Adherence  Device Configuration  Hardware and Software Installation  Technical Support  Hardware Updates  Hardware and Software Problem Diagnosis  Security Protocols  Security Oversight  Speaking            Experience      Information Technology Specialist     City  ,   State      Company Name  /   Feb 2015   to   Feb 2021       Created new accounts, reset passwords and configured access to servers and file management software for users.  Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.  Maintained records, logs and lifecycle documentation of work requests.  Mentored other technologists and support professionals to provide professional development and skill enhancement.  Increased overall company performance through improved IT uptime and cost reductions.  Coordinated ongoing performance assurance for software applications and automated performance test scripts.  Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.  Tested performance, functionality and security of network systems, individual workstations and peripheral devices.  Devised automation, backup and recovery protocols to preserve and safeguard data.  Maintained and controlled server room, wireless network, and server infrastructure.  Led working groups to develop mitigation strategies and prepare standard operating procedures.  Assessed customer bug reports and enhancement requests and prioritized development to streamline response.  Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.  Implemented unit and integration testing protocols to consistently deliver high quality, functional features with minimal defects.  Authored and distributed training manuals for handheld computers and devices used by staff.  Provided onsite IT and AV technical support for 4000 staff members.  Developed online documentation for common processes for both support staff and end-users.  Kept hardware and software systems current with latest patches and current licenses.  Directed account management and customer training on company technical software and tools for new accounts and new users.          Computer Repair Technician     City  ,   State      Company Name  /   Jun 2016   to   Feb 2017       Checked in computers and performed diagnostics for repair.  Updated or installed software for customers to ensure computer efficiency.  Backed up data each evening, helping alleviate lost information following malware incident.  Identified hardware issues caused by component failures using approved diagnostic tools.  Upgraded laptops/desktops, improving speed and performance.  Supported employees with advanced troubleshooting on helpdesk tickets.  Built and repaired Lenovo computers according to schedule.  Configured computers to network drivers and connected to printers and other peripheral equipment.  Installed appropriate security patches to eliminate security vulnerabilities.  Updated software versions with patches and new installations to close security loopholes and protect users.  Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.  Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.  Reviewed current hardware and software configurations and recommended modifications to increase system speed.  Removed malware and viruses from laptops and desktop systems using specialized software.  Observed system functioning and entered commands to test different areas of operations.  Disassembled computer systems to troubleshoot and resolve hardware issues.          Correctional Officer     City  ,   State      Company Name  /   Mar 2014   to   Dec 2014       Detected potential threats and quickly defused conflicts.  Conducted internal security checks to ascertain inmate safety.  Maintained clear and open communications with all facility areas to support efficient and safe operations.  Supervised inmates during day-to-day activities.  Maintained correct physical head count at all times.  Informed inmates and visitors of rules, safety and security procedures and responsibilities.  Observed and directed inmates during recreation, visits, telephone and shower time.  Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.  Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.  Maintained records and logs of man hours, materials and equipment used.  Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.  Promoted rehabilitation of offenders and maintained safety of staff and residents.  Received property from incoming inmates, provided receipts and inspected items for contraband.  Supervised activities of adolescents in residential setting.  Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.  Instructed inmates on work detail and oversaw work-site transportation.  Maintained appropriate control, security and well-being over those detained.  Maintained communications with staff and inmate body to maintain safe, effective prison environment.  Applied non-violent response tools and physical restraint during problematic situations.  Inspected cells and conducted random searches of common areas.  Assisted in restraining violent and unruly inmates.  Maintained daily logs of shift activity.  Transported inmates to and from work sites with optimal security procedures.          Education and Training      Some College (No Degree)      University Of Advancing Technology      City  ,   State             "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY AUDITOR         Skills        PeopleSoft HCM 8.8/9.x, PeopleSoft Financials 8.8/9.x,  PeopleTools 8.51/ 8.54, SQL Developer, MS Office, Visio, MS Project, Dell Stat 5.6/5.7, SQL Developer, Application Designer, Putty, SharePoint, HP Application Lifecycle Management, Oracle Enterprise Manager, STAT Admin, TOAD, Service Now, Remedy, Heat, Oracle E-Business, Asset Suite 8.            Experience     10/2016   to   Current     Information Technology Auditor    Company Name   Ôºç   City  ,   State      Participate in the annual risk assessment and audit planning process covering IT, financial, operational, and contract areas.  Assist with IT audits and reviews including user access, database and service configurations, security, and policy and procedural compliance.  Perform IT project pre and post audit assessments.  Participate in external cyber related audits and assessments.  Assist with IT portion of annual assessment of internal controls over financial reporting (Sarbanes Oxley - SOX).  Includes risk assessment, control walkthroughs, control testing, remediation assistance, report of results to IT management and other management, and collaboration with our external financial IT auditors.  Consult on IT matters within non-IT focused audits and reviews performed internal audit.  Assist and consult with IT management on upgrades, implementations, and action plans resulting from various audits and assessments.  Assists and provides support to others auditing the Association as needed.  Train and educate members of the internal audit team and other personnel on IT audit methods and emerging IT risks.  Coordinates work of internal auditors when assigned to assist with special/complex audits.  Adhere to company policies, programs and procedures as well as Critical Infrastructure Protection (CIP), Western Electricity Coordinating Council (WECC), Federal Energy Regulatory Commission (FERC), North American Electric Reliability Corporation (NERC), and Midwest Reliability Organization (MRO) standards and Equal Employment Opportunity (EEO) laws and regulations.         04/2015   to   10/2016     PeopleSoft Security Administrator III    Company Name   Ôºç   City  ,   State      Work closely with the internal and external audit department to provide reports and documentation for compliance.  Perform user access recertification, operational audits, quarterly performance assessments for Segregation of Duty /SOX controls by compiling and distributing monthly and quarterly user access reports.  Provide functional expertise and guidance to developers for technical solutions in modules of PeopleSoft Core Financials, and other applications.  Provision user security for PeopleSoft Financials.  Ensure that appropriate roles, permission lists, and row level security exists for all functional areas.  Create new business process flows and functional designs for Enterprise Learning Management requirements.  Work with the business owners, data owners, end users, and external auditors on fit gap analysis and remediation for process requirements, improvements, and recommend best practice solutions.  Determine the risks associated with the access and highlight any risks to management.  Obtain report approval from business units and data owners of financial systems for review and user access validation.  Perform data migrations across multiple environments using Dell Stat 5.6/5.7.  Streamline and close the gaps of the employee onboarding and termination process.  Analyze, monitor, and troubleshoot business processes of systems that interface with PeopleSoft Financials.  Create, analyze and monitor access including creation, deletion and modification of access.  Coordinate and manage application release processes with various teams.  Interact with different teams of project managers, developers, quality engineers, peers, and other team members from integration teams.         07/2014   to   04/2015     Sr. Application Systems Analyst    Company Name   Ôºç   City  ,   State      Worked with business owner to gather and document business requirements and business processes.  Created and configured Work centers, Dashboards, and Interaction Hubs for HCM,and Financials using PeopleSoft 9.2 PeopleTools framework.  Provisioned user security and functional support for PeopleSoft HR, PS Financials, PS Campus Solutions, and Workday HCM.  Ensure that appropriate roles, permission lists, and row level security exist for all functional areas.  Mapped security parameters for PeopleSoft 9.1 to 9.2 upgrade.  Worked with third party vendors to implement solution.  Created and maintained documentation of application support and technical environments.  Performed data cleanup and validation of security roles and permission lists.  Performed user security role recertification to ensure SOX and Data Privacy assessments.  Prepared applications for Identity Access Management.  Identified and resolved application issues effectively and in a timely manner.  Provided advanced technical application support and troubleshooting.  Performed service request changes and assigned work accurately and efficiently.  Supported remote users using Citrix Remote Desktop, Microsoft Lyncs.         10/2007   to   07/2014     Sr. ERP Security Analyst/Team Lead/Project Lead    Company Name   Ôºç   City  ,   State      As a team lead, was responsible for implementation, troubleshooting, cybersecurity assessments, PeopleSoft user security reviews and security support, user system access review, and upgrades for PeopleSoft HRMS, PeopleSoft Financial systems, and Workday HCM.  Ensure that appropriate roles, permission lists, and row level security exists for all functional areas.  Responsible for working with stakeholder to gather requirements to bridge the gap between US Oncology (USON) and McKesson Specialty Health for the merger.  Worked with stakeholders to perform comprehensive requirements gathering for onboarding new oncology clinics into the McKesson network.  Gathered the requirements and implemented the change to transfer USON corporate employees to McKesson's PeopleSoft HCM.  Managed application project initiatives, procurement, and change management; this included impacts to business applications, processes and supplier management day-to-day planning, audit schedules, risk management, compliance, and ensuring the team met its required level of service for production.  Responsible for coordinating with IT support teams on major incident management issues using ITIL best practices.  Performed business processes creation, analysis, and re-engineering.  Provided specialized training on application functionality.  Investigated and resolved IT issues and complaints from end users, business owners, and stakeholders.  Supported and maintained other applications such as IKnowMed EHR.  Managed and performed change management of security initiatives and business process changes for PeopleSoft HRMS, PeopleSoft Financials including Grants, and Workday HCM.  On boarded new oncology practices; worked with the clients to perform fit/gap analysis to integrate the practices into the McKesson network.  PeopleSoft functions included the creation, and modification of the roles and permission lists, updates to row level security, processes, and query security.  Responsible for the creation, modification and terminations security of users for iKnowMed EHR, PeopleSoft, Oracle, Siebel, and additional medical systems.  Served as a core team member for the EIB uploads, implementation and integration of security and business processes for Workday HCM, Payroll, Time Tracking Absence Management and Compensation Modules.  Provided both technical and functional support for PeopleSoft Financials, PeopleSoft HR, and Workday HCM.  Actively provided PeopleSoft security subject matter expertise to the internal audit team to assist in evaluating the adequacy and effectiveness of application controls monitored annually.  Maintained security documentation including migration requests, security component and object standards and definitions, and weekly status reports.  Created and maintained security admission procedures for each application.  Managed and generated weekly security reports for security incidents in the Heat incident handling tool to reduce the number of security issues and defects and enhance application controls and monitoring.  Developed and distributed quarterly security audit reports for the business owners' review and signoff.  Worked with the business owners to identify risk, define business processes, and reduce granting excessive access to users.  Coordinated business owner process approvals and authorization for requisition approvals, invoice approvals, employee time approvals, and user provisioning.  Participated in change management meetings to add value through perspective and awareness of impacts to operational changes proposed.  Contributed ideas for building efficiency within the department and business units.         04/2007   to   10/2007     Manager    Company Name   Ôºç   City  ,   State      Managed and assisted in development of major incident management procedures to be followed by IT staff in resolving network related issues.  Served a key role in the Remedy implementation project; this included the installation and creation of data structure requirements and value data population in the new Remedy incident handling tool.  Created a Change Management strategy and established reinforcement mechanisms and celebration of success.  Developed and maintained a network infrastructure that met all service level requirements and provided additional capacity for growth.  Applied a structured ITIL major incident management and change management approach and methodology.  Identified potential people-side risks and anticipated points of resistance; developed specific plans to mitigate or address the concerns.  Provided the documentation, tracking of potential gaps and risks, and status of mitigation steps to reduce these risks.  Conducted readiness assessments, evaluated results and presented findings.  Developed a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.  Supported the execution of plans by employee-facing managers, business leaders, and stakeholders.  Conducted active and visible coaching to change sponsors' executive leaders.  Created and managed systems metrics to track adoption, utilization and proficiency of individual changes.  Identified resistance and performance gaps, and worked to develop and implement corrective actions.         03/2006   to   04/2007     Lead Client Security Analyst    Company Name   Ôºç   City  ,   State      Served as the liaison between the business and IT departments supporting global accounts for companies located all over the world.  Worked with developers to implement changes in production.  Led a team of five employees including first level support located in Gurgaon, India to provide production security issue resolution.  Met with business team to determine requirements and define new process flows for new teams.  Gathered requirements for newly created teams and determined which business applications/environments were necessary for proper job performance.  Developed and enforced policy regarding mandatory security procedures.  Documented functional/training procedures and implement changes to security procedures.  Instituted security policies as dictated by business needs.  Regularly met with internal and external auditors to perform security walkthroughs and assisted in documenting test plans and mitigating findings.  Ensured SOX/SAS70 audit compliance by performing monthly/quarterly user audits.  Developed and maintained documentation for audit compliance.  Performed Business Impact Analysis and Cost/Benefit Analysis for potential tools, applications, hardware, and system solutions.  Chaired weekly meetings to address various client issues.  Worked with stakeholders to identify and moderate risks.  Created new roles, maintained segregation of duties and ensured appropriate access levels for applications maintained across product/business lines.  Structured roles/permissions according to design specifications and user specifications.  Managed Siebel queues to disseminate, track, and evaluate security requests received by Client Security.  Implemented modifications to request processes.  Participated in functional testing.  Implemented and tested changes to online request processes.         05/2002   to   03/2006     Sr. Technical Analyst    Company Name   Ôºç   City  ,   State      Coordinated with analysts/programmers to evaluate, modify, test, debug, and maintain applications.  Performed parallel testing and functional testing during PeopleSoft upgrades.  Administered PeopleSoft security to create, modify, and delete the security of users.  Diagnosed and resolved software issues and defects.  Accurately interpreted and fulfilled customer requirements to achieve customer satisfaction.  Provided third level end user support.  Worked with network and application support team to resolve technical issues.  Created and maintained support roles and permissions lists based on functional specifications and security requirement requests.  Identified and managed problems, determined root cause, and initiated corrective action and risk mitigation where applicable.  Provided support for AS/400 Mainframe, E-Procurement, PeopleSoft, VPN connectivity, Blackberry, and other applications.  Documented new/existing functional processes and procedures, as well as created knowledgebase articles related to previously undocumented resolutions.  Worked on business process re-engineering initiatives.  Established and maintained cooperative working relationships and an effective system of communication within the organization.  Developed training and technical documentation and performed end user training.  Facilitated weekly continuous improvement meetings with business users to identify enhancement requests and production support issues.  Participated in weekly production support meetings with IT.  Maintained issue and development task list documentation and status reporting on issues and enhancement requests of business users.         02/2000   to   09/2001     Systems Infrastructure Analyst    Company Name   Ôºç   City  ,   State           10/1999   to   02/2000     Technology Service Consultant    Company Name   Ôºç   City  ,   State            Education and Training          B.B.A  :   Management Information Systems    University of Houston          Management Information Systems       2010     Certified Information Systems Auditor (CISA) Certification                  - 1085531
*Legacy MCSE, CCNA, and Novell certified
*Delta Sigma Pi Business Fraternity
*Agrium Women's Leadership Group              Skills    Streamline, approach, AS/400, audit reports, auditing, business owner, business process, business processes, business process re-engineering, CCNA, Change Management, CISA, Citrix, coaching, hardware, continuous improvement, Council, Client, clients, customer satisfaction, database, Dell, documentation, E-Business, Financials, Financials 8.8, Financial, financial reporting, functional, Grants, HP, Hubs, HR, Information Systems, internal audit, IT management, IT support, ITIL, Leadership, team lead, Mainframe, meetings, Access, MCSE, MS Office, MS Project, SharePoint, migration, Enterprise, network, Novell, Oncology, Oracle Enterprise Manager, Oracle, Developer, Payroll, PeopleSoft HRMS, PeopleSoft, PeopleSoft 9.1, PeopleSoft 9.2, PeopleTools, PeopleTools 8.51, personnel, policies, processes, Procurement, quality, re-engineering, reporting, requirement, requirements gathering, risk assessment, risk management, Sarbanes Oxley, SAS, Siebel, Sigma, SQL, strategy, Structured, supplier management, user support, user training, technical documentation, TOAD, troubleshoot, troubleshooting, upgrades, upgrade, validation, VPN, Visio, articles     "
INFORMATION-TECHNOLOGY,"         DIRECTOR OF INFORMATION TECHNOLOGY       Career Overview    Seeking a position as a Director of I.T. in a company where I am able to utilize my experience and training in networking, troubleshooting, and customer relations.      Qualifications          Networking - Nexus 7K, UCS, UCCX, Cisco Call Manager, Cisco Unity, Cisco Attendant Console, Cisco Jabber, Cisco ASA, Cisco ISE, Cisco ACS, Cisco Voip, Cisco Routers, Cisco Switches, Cisco Wireless Controllers, Cisco Wireless Access Points, Cisco IronPort, Juniper Firewall,  Operating Systems - Windows Server 2003/2008/2012, SCO Unix, SUSE Linux, Windows XP/Vista/7/10, Cisco IOS  Hardware - Dell PowerEdge servers, IBM Bladecenter, Dell/HP/Lenovo PC & Laptops, Cisco/Juniper/Fortinet switches, Barracuda/Juniper Spam & Web firewall, POS, Label Printers, Barcode Scanners, RF Scanners  Software - MAS90, Office 2007/2010/2013/2016, VMware, Groupwise, Exchange 2007, Aldon, Remedy, Putty, SecureCRT, VNC, WireShark, Snorby, SolarWinds Orion, SQL Database, Epicor (ERP),  Security - Nexpose (Rapid7), Snort, Snorby, Symantec, Trustwave, PCI Compliance CISCO Certified Network Associate (CCNA)                    Work Experience     01/2015   to   Current     Director of Information Technology    Company Name   Ôºç   City  ,   State      Serves as the main point of contact on all I.T.  related matters.  Located at the corporate headquarters supporting over 60 users locally and 150 users remotely.  Worked with service providers and vendors cutting IT budget over 45%.  Implemented new MPLS network and Phone system saving the company 180k a year.  Oversees all IT financials.  Established an IT Governance department to focus on managing systems quality assurance, PCI security, and audit change management, IT purchasing and administration, IT contracts and vendor management, and IT financial capital and expense management.  Identifying and providing standards for gathering information for use in trend analysis and reporting information to company leaders.         01/2013   to   01/2015     Network Engineer/I.T. Manager    Company Name   Ôºç   City  ,   State      Supervised and led IT infrastructure team (including Help Desk).  Worked with service providers and vendors cutting IT budget over 15%.  Managed and designed IT security solutions and policies for all locations.  Oversaw data center operations being hands on in all areas related to infrastructure and security.  Located at corporate headquarters supporting over 200 users locally and 1500 users remotely.  Manage local/wide area networks for optimal data and VoIP connectivity to over 300 sites including 3 warehouses, 1 corp office and 1 co-location.  Served as lead network engineer in network (WAN, LAN, VoIP) problems and emergencies.  Troubleshoot and resolve network production problems.  Document network problems and resolutions for future reference.  Conduct technical research on network upgrades and components to determine feasibility, cost, time required and compatibility with current system.  Manage/troubleshoot Cisco UC systems including third party integration and mobile chat/video clients.  Worked as lead network engineer with system administrators in setup of hardware/software networking modules for production and development environments.  Maintained/optimized Cisco ASA/IDS/ISE/ACS/Nexus 7K/UCCX/Cisco Call Manager/Cisco Unity/Cisco Attendant Console/Cisco Jabber/Cisco Contact Center Express/Cisco Prime/WCS to ensure network stability and maximum uptime.  Establishes network specifications by conferring with users; analyzing workflow, access, information and security requirements, designing router and firewall administration, interface configurations and routing protocols.  Ensured interoperability between vendor specific hardware/applications for network access/usage.  VPN/SSL VPN).         01/2010   to   01/2013     Network Administrator/Help Desk Manager    Company Name   Ôºç   City  ,   State      Served as technical specialist in network problems and emergencies.  Troubleshoot and resolve network production problems.  Conduct technical research on network upgrades and components to determine feasibility, cost, time required and compatibility with current system.  Document network problems and resolutions for future reference.  Manage local/wide area networks for optimal data and VoIP connectivity to over 300 sites including 3 warehouses, 1 corp office and 1 co-location.  Administers/troubleshoot Cisco UC systems including third party integration and mobile chat/video clients.  Provide data and reporting of KPI's and trends to IT department and others in ad-hoc, weekly, monthly and as needed.  Coordinates with system engineers in setup of hardware/software networking modules for production and development environments.  Ensures interoperability between vendor specific hardware/applications for network access/usage.  VPN/SSL VPN).  Assisted in the deployment of Nexus 7.         01/2010       Help Desk Analyst    Company Name   Ôºç   City  ,   State      Provided help desk support for over 7,000 Taco Bell stores.  Troubleshoot all issues dealing with the P.O.S., TACO computer, and all the connections in the store.  Log all calls in Remedy(software), follow up on all calls that weren't resolved, and we  used Putty(software) to access the back end of their computer.         01/2009       Help Desk Support/IT Technician/Network Admin    Company Name   Ôºç   City  ,   State      Provided first level help desk IT support in a 300 user environment spanning over 15 remote sites.  Troubleshoot hardware, software and connectivity issues for a mixed Windows 2003/2008 Server, mixed Linux , XP desktop environment, Cisco routers, and Cisco Switches.  Installed, repaired, maintained and upgraded desktop/notebook computers; pre-configured cisco routers, cisco switches, network printers and troubleshoot printer failures.  Web filter administrator/Barracuda.          Education and Training          B.S  :   Computer Networking Systems    ITT Technical Institute   Ôºç   City  ,   State      Computer Networking Systems        Skills    ad, budget, change management, Cisco IOS, Cisco, Cisco Routers, Hardware, contracts, clients, Database, Dell, Dell PowerEdge servers, designing, ERP, financials, financial, Firewall, focus, Groupwise, help desk support, Help Desk, HP, IBM, IDS, IT support, LAN, Laptops, notebook computers, Linux, managing, MAS90, Access, Exchange, Office, Windows, Windows XP, network engineer, network printers, network, Networking, networks, Operating Systems, PCI, Phone system, policies, POS, Prime, printer, Printers, protocols, purchasing, quality assurance, Express, reporting, research, router, routing, Scanners, SCO Unix, SQL, SSL, switches, Cisco Switches, Symantec, trend, Troubleshoot, upgrades, vendor management, video, VPN, Vista, VoIP, WAN, Windows Server, workflow   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY PROVISIONING TECHNICIAN         Career Overview    Process driven, goal oriented, Information Security Leader with 5  years of IT and security experience. A self-motivated
          Governance
manager that is adept at analyzing and remediating threat vectors on an enterprise level. Bolsters corporate strategy, enhances
daily security operations and delivers improved and optimized business protection, while leading a geographically diverse team
adept at problem solving and risk analysis.
          Audit and Control Establishment
          Immediate Value Offered          Technical Acumen
 Maximize technology investment, effectively implement IT business strategy,
 drive innovation, improve business processes, expand service & technical          STRATEGIC PLANNING & ENABLEMENT
 capabilities and maximize multi-million dollar cost savings      Qualifications        BUSINESS PROCESS IMPROVEMENTS
 Partner with teams to create efficient cross-functional processes by eliminating
          CONTRACT NEGOTIATIONS
          COST SAVINGS INITIATIVES AD, DNS, TCP/IP, Microsoft Exchange, Rapid7 Vulnerability Assessment Platform, Firewall, IDS/IPS, Web Filter/Proxy, Mail              Accomplishments      Influential change agent focused on renewing quality initiatives for complex IT         IT SOX GOVERNANCE & COMPLIANCE
 Outstanding Mentoring skills, adept at coaching junior and senior personnel,
 portfolios while collaborating cross-functionally and interdepartmentally
 increasing growth and confidence among team members
          FINANCIAL POLICIES & FORECASTING
          PROJECT Deployment & REPORTING
          PROJECT SCOPE AND SCHEDULING
 Provide ongoing management of Information Security practices, specifications,
 and architecture design facilitating continuous organizational improvement
          Security INFRASTRUCTURE
          IT ANALYTICS & ORIENTATION
 Progressive experience with managing enterprise security initiatives and
 culture and the development of appropriate audit procedures, policies,
 managing IT SOX governance & compliance to build a risk-based security
 escalation paths, tracking, documentation, and a highly trained team proficient
          Management        Experience
 in enforcing key SOX requirements throughout the enterprise
          PROGRAM MANAGEMENT
          CROSS FUNCTIONAL COLLABORATION
 coupled with enterprise policy creation and negotiation acumen
 Possess comprehensive technical background and management experience          RESOURCES UTILIZATION
          TRAINING & DEVELOPMENT
 Ensure business continuity and manage technology risks through information          CHANGE MANAGEMENT
 assurance scoping, raising security awareness, bolstering systems, deploying.        Work Experience        08/2013   to   11/2013    Company Name   Ôºç     State      McAfee EEPC).  Worked with multiple departments and executive teams to ensure a timely and complete roll-out of product.  Served as a technical lead and a tier 2 escalation resource for multiple applications and operating systems.  Support included
    Windows (XP and 7), Linux (Red Hat), and Mac (OSX).  Administration, troubleshooting, reclamation, and issuance of RSA soft and hard tokens.  Served as main escalation point
    for de-synchronization issues and hardware-based troubles.  Led the executive support team which provided ""white-glove"" support for director level and above
    Active Directory administration ranging from SSO integration to forest creation, to simple user administration.  Identified,.          Information Technology Provisioning Technician  ,   10/2012   to   08/2013    Company Name   Ôºç   City  ,   State      researched and resolved AD issues relating to advanced administration and GPO creation.  Provided remote and local support to an employee base of over 7000 employees, contractors, and consultants.  Resolved
 complex hardware and software issues, and served as tier 2 and 3 support when needed.  Utilized multiple ticketing systems to track customer issues, including Numara Footprints and Kayako
 Provisioned, troubleshot, and repaired laptops, desktops, MiFi's, and corporate cellular phones
    Managed the network operations center, which serviced upwards of 100 clients over multiple geographic locations with.          Information Technology Consultant  ,   12/2011   to   02/2013    Company Name   Ôºç   City  ,   State      varying degrees of service contracts, in significantly diverse environments.  Utilization of N-Central monitoring and patch management platform to audit and report on customer compliance and
    software usage statistics to prepare and present recommendations to increase security and productivity of the business
    Architected, implemented, and documented various Exchange and Active Directory deployments within each customer's
    individual ecosystem, and tracked utilization statistics to increase revenue for the operations center.          Company Name   Ôºç   City  ,   State      Responsible for Enterprise Information Security and Architecture, Risk Management and Compliance, understanding business
Information Security & Compliance Manager          SolarCity, SAN MATEO, CA          November 2013 - PRESENT
issues and concerns, determining business and security requirements, designing architecture and applying Security Technologies
to mitigate risk and ensure compliance with SolarCity policies and standards.  Implementation and administration of forensic imaging enterprise solution.  Utilized to conduct covert and overt collection and analysis of at-risk employees    Creation and maintenance of IT SOX
    identified by our Legal team.  Governance and Compliance program
    Outstanding mentoring skills, adept at coaching junior and senior personnel,
    increasing growth and confidence among team members.  deployment of Vulnerability Assessment
          Concept-to-completion driver for the
          platform
    Interdepartmental mediator focused on converting identified risks, divergent -
    programming and non-compliant applications and software into enterprise-
    level solutions complete with policy guidance and remediation measures
          Vendor assessment, negotiation and then
          implementation of an upgraded security
    Managed Information Security projects, including planning and development of
          platform including firewall, proxy,
    new processes and technologies in areas of intrusion detection and response,
          category-based filter and VPN
    management of vulnerability assessment practices, and vpn authentication.  Reduced the total cost of ownership for our
          Anti-Virus system by streamlining the
    Identified technical/mobility improvements to physical security designs,          Author and maintain all Information
          deployment and administration processes
    providing a risk-based methodology, increased incident management landscape          Technology, and Information Security
    and reduced operational expenditure          policies for the enterprise Administered and coordinated the conversion of existing whole disk encryption platform (Symantec PGP) to new platform.          Education and Training      Associates of Arts and Sciences (AAS)  :  Business Administration Software Technology      Business Administration Software Technology        Associates of Arts (AA)  :  Information Technology      Heald College          Information Technology        Associate of Applied Sciences (AAS)  :  Network Security      Heald College          Network Security        Comptia A  Certification
Comptia Security  Certification                Skills    A  Certification, Active Directory, AD, Anti-Virus, BUSINESS PROCESS, coaching, Compliance Manager, CA, hardware, Concept, CONTRACT NEGOTIATIONS, contracts, conversion, encryption, clients, designing, desktops, Disaster Recovery, DNS, Firewall, functional, Gateway, IDS, imaging, Information Security, laptops, Legal, Linux, Mac, director, McAfee, mediator, mentoring, Exchange, Microsoft Exchange, Mail, Windows (XP, negotiation, Enterprise, network, Networking, operating systems, personnel, policies, processes, programming, Proxy, Red Hat, RELATIONSHIP BUILDING, Risk Management, SAN, statistics, Symantec, TCP/IP, Technical Trainer, phones, troubleshooting, VPN, Author   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY (IT) SPECIALIST                 Experience      Information Technology (IT) Specialist      January 2012     Company Name                IT Specialist Project Engineer    December 2009   to   Current       City  ,   State      U.S.  Army Information Systems Engineering Command (USAISEC) on projects involving large and complex data networks and telecommunications systems while assigned to the Fort Huachuca Engineering Directorate of USAISEC.  I develop, manage and coordinate the implementation of network communications, local area networks (LANs), visual information systems (VIS), and information technology (IT) infrastructure  projects.  As the Project Manager and Lead Engineer, I directed and managed the efforts of a five person Integrated Product Team (IPT)  to implement the $25 million IT infrastructure for the the new Command, Control, Communications and Computers (C4) facility for the Joint Special Operations Command (JSOC) at Ft Bragg, NC.  Provided daily project coordination and oversaw the development of the IT technical requirements, system design plan and associated contract documents and design drawings  for the 35,000 sf building.  Reviewed building construction design drawings, consolidated design change input requests from the customer and team members, and provided justification for the proposed design changes and building modifications to ensure that the IT infrastructure was installed according to technical specifications, applicable security standards,  and customer requirements.  requests for building design changes to the US Army Corps of Engineers (USACE).  and provided technical oversight of the project.  Represented JSOC and ISEC in project meetings with the USACE and other project stakeholders for technical requirements, project scheduling updates, and to resolve controversial project issues.  Created the project integrated master schedule (IMS) to identify and manage resources so that all project documentation and deliverables were developed accurately, and to ensure system reliability, operability, and maintainability.  In support of the Army Base Realignment and Closure (BRAC) process, performed duties as the project coordinator for the $19 million BRAC mandated Army Central Command (ARCENT) Headquarters relocation.  As the ARCENT relocation project leader, identified and analyzed requirements, assigned and reviewed work and exercised full control over the planning, development, and implementation of all assigned tasks for the Integrated Product Team (IPT).  Obtained contract engineering services by developing the Acquisition Requirements Package (ARP), and participated in Source Selection Evaluation Board (SSEB) activities.  Prepared statements of work (SOWs), procurement data packages, and evaluated contractor work performance and provided the monthly performance report to the contracting office and weekly project status updates to ISEC management.  Provided financial and resource planning, execution, and tracking; to include manpower, temporary duty (TDY), and other acquisition resource requirements.  Judiciously expended project resources, determined priorities and worked within resource allocation limits, fiscal law and existing policy.  Completed all required contract modifications, List of Materials (LOMs) and Major Item List of Materials (MILOMs), as well as independent government cost estimates (IGCEs) as required.  Integrated various IT sub-systems based on system dependencies, technical adequacies, and customers' need.  Conducted technical reviews of proposed test plans and monitored the System Acceptance Testing (SAT) of all IT and VIS systems and proposed solutions to faults identified in the SAT to ensure continuity of new and existing systems and compliance with user requirements.          Systems Integration Analyst    July 2009   to   December 2009     Company Name   Ôºç   City  ,   State      Supervisor:  Randy Devine - (520) 459-3174.  Systems Integration Analyst responsible for contract Information Technology (IT) engineering services in support of the US Army Information Systems Engineering Command (USAISEC).  Developed the Facility Design Criteria (FDC), System Design Plans (SDPs), Engineering Installation Packages (EIPs), List of Materials (LOMs) and other acquisition documentation for complex IT projects according to user requirements.  Worked with Government and sub-contractor personnel and provided guidance and oversight on project document development and validation for the U.S.  Army Forces Command (FORSCOM) and U.S.  Army Reserve Command (USARC) BRAC relocation.  Provided engineering, procurement, installation, cutover and testing requirements for the High Frequency (HF) and Ultra High Frequency (UHF) Radio Systems and antennas in support of a Command, Control, Communications, Computers and Intelligence / Information Technology (C4I/IT) systems project.  Reviewed project documentation and ensured contract deliverables were complete and delivered accurately and on time as specified in the Acquisition Requirements Package (ARP).             April 2001   to   September 2009     Company Name          Functional Area Expert (Command and Control)Sierra Vista, Arizona Supervisor: Robert Kessler - (520) 417-0959.  Communications Engineer supporting the U.S.  Army Information Systems Engineering Command (USAISEC) by providing IT engineering services in the form of quick reaction engineering to Engineer, Furnish, Install, and Test (EFIT) total communications functionality at multiple Command and Control (C2) facilities.  Provided QA / QC checks and Acceptance Testing on various projects involving C2 facility upgrades as well as Command Headquarters relocations.  Provided IT engineering support for the US Southern Command (SOUTHCOM) headquarters relocation project, to include developing the FDC as part of the design-build contracting process for the USACE.  Developed the SDP, LOM, cost estimates and test plans for the radio and satellite systems, copper and fiber cable plant, lightning protection systems, grounding, bonding and shielding systems and related infrastructure for the Defense Threat Reduction Agency (DTRA) relocation project.  Provided on-site engineering support for the voice, data, and visual information systems being installed for the United States Army South (USARSO) Headquarters and the Installation Management Agency (IMA) at Fort Sam Houston, Texas.  Provided detailed engineering for the design and installation of Briefing and Display Facilities (BDF), Conference Rooms, Command Center Areas, Telecommunications Rooms (TRs), and Open Office Areas.  Conducted QA / QC checks and testing for a Defense Red Switch Network (DRSN), Global Command and Control System (GCCS), Unclassified Local Area Network (NIPRNET), Secret Local Area Network (SIPRNET), Sensitive Compartmented Local Area Network (SCI LAN), Administrative Telephone System, and Visual Information Systems.  Assisted USAISEC Force Projection Engineering Directorate, and 1st Signal Brigade personnel in the design and installation of a C2 facility upgrade at the 19th Theatre Support Command in South Korea.  Performed site surveys, gathered user requirements from several staff directorates and operational elements within the command and developed an SDP, EIP and LOMs to upgrade the Global Command and Control System (GCCS) communications systems as well as the administrative and tactical voice systems.  Provided engineering support for the development of the C2 facility for the U.S.  Army Central Command (USCENTCOM) Headquarters and foreign coalition forces in Doha, Qatar in support of Operation Iraqi Freedom.  These efforts included various secure voice, data, and visual information systems critical to the Command Center operations.  Supervised and assisted with the routing, termination and acceptance testing of all fiber optic and Cat5 cabling, voice and data systems and related telecommunications equipment and infrastructure.          Education      Bachelor of Science (BS)   :   Information Technology  ,   2005    University of   Phoenix          GPA:   GPA: 3.67    Information Technology GPA: 3.67        Associates of Applied Science (AAS)   :   Electronic Technology  ,   2003    Cochise   College          GPA:   GPA: 4.0 Phi Theta Kappa    Electronic Technology GPA: 4.0 Phi Theta Kappa        Associate   :   General Studies  ,   2001    AGS Cochise College          GPA:   GPA: 4.0 Phi Theta Kappa    General Studies GPA: 4.0 Phi Theta Kappa          Skills    Administrative, Analyst, Army, Agency, cable, cabling, Cat5, documentation, Engineer, engineering support, financial, Functional, Government, IMS, Information Systems, Information Technology, local area networks, Local Area Network, LANs, LAN, law, Materials, meetings, Office, Network, networks, personnel, procurement, project leader, project coordination, QA, quick, Radio, routing, SAT, scheduling, Supervisor, surveys, Switch, System Design, Systems Integration, telecommunications, Telephone, Theatre, UHF, Ultra High Frequency, upgrades, upgrade, validation, Vista, voice and data   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY MANAGER                 Experience      Information Technology Manager    April 2007   to   Current     Company Name   Ôºç   City  ,   State      Annual budget planning for department, network administration, implementation of new technology, developed company applications, daily backups and technical support for 80 users.  Administration of security firewall, spam firewall and web filter.  VLAN's and VPN setup and administration.  Windows Server 2008 R2 administration, Microsoft Active Directory administration with 100 PCs on Windows 7 and Windows XP.  Microsoft DFS, DHCP, DNS and WSUS Services administration.  FTP server implementation and administration.  Microsoft Exchange Server 2010 Administration, creation of new users, distribution groups and daily backup.  Servers and desktop backup with Symantec BackupExec 2012.  Administration, maintenance and daily backup for Sybase SQL Anywhere 11.0 databases.  Administration of Mac editing rooms on OS X 10.8 - 10.9 with SAN storage (Apple XSAN 30 TB Array administration on Promise VTrak Ex10 Series).  Software installation and setup for editing rooms with Final Cut, Adobe Products, Cinema 4D etc; Hardware installation and configuration for video capture with Aja, Kona and Black Magic video capture devices.  iNews (News Room Management System), Wide Orbit (Traffic, Sales and Revenue Software).  Knowledge of Florical Systems (Software for Television Automation), Omneon video server, Streambox (Mobile Broadcast Streaming Video) and some Miranda products.  Responsible for research, quote, acquisition and configuration of all new network technology in the company.  Repair, installation and updates of Software and Hardware for PCs and Mac Computers.          Information Technology Manager    July 2001   to   March 2007     Company Name   Ôºç   City  ,   State      Develop, maintain and support in-house applications.  Responsibilities include software licensing, updating operating system for desktop computers and servers and technical support for 25 users.  Supervised two employees for the department.  In 2004 developed a program to track inventory of all hardware being distributed to 300 branch offices as well as a user manual for the in house application detailing procedures and processes.  Network Administration for a LAN with 30 desktop PCs and 5 Windows 2003 Standard Edition, Active Directory Service, DHCP and DNS Server administration.  Implementation of FTP Server for large file transfer.  Implementation of Distributed File System (DFS) to share files in each department.  Microsoft Exchange Server 2003 Administration, creation of new users, groups and policy groups, daily backup.  Installation and maintenance of Certification Authority in Windows Server 2003 for web application.  Administration, maintenance and daily backup for a database Sybase SQL Anywhere 9.0.  Maintenance and Creation of desktop applications (Power Builder 6.5, Power Builder 9.0).  Technical support for 300 branch offices.  New installation and updates of Software and Hardware.          Information Systems Administrator    January 2001   to   July 2001     Company Name   Ôºç   City  ,   State      Technical support for 10 network users and 100 branch offices.  Implemented Terminal Service to be able to connect to five new branches in Colombia.  Daily backup for Sybase SQL Anywhere 7.0 Database, Microsoft SQL Server 2000 Database, QuickBooks Pro Database and in house program.  Network Administration, implementation of FTP service for 100 branches connections, creation of uses and security access.  Windows 2000 Server Administration, Active Directory Service administration and maintenance.  Microsoft SQL Server 2000 administration.  Technical Support for branch offices.  Installation and updates of Software and Hardware.          Education      BS   :   Computer System Engineer  ,   January 29 2000    Fundacion Universidad Autonoma de Colombia   Ôºç   City  ,     Colombia    Computer System Engineer        Computer Technician   :     April 26 1997            Certification in LAN Network Administration   :     January 1997    Centro Colombiano de Estudios Profesionales Pontificia Universidad Javeriana   Ôºç   City  ,     Colombia            Skills    4D, Active Directory, Adobe Products, Apple, Automation, backup, Broadcast, budget planning, Computer Technician, Hardware installation and configuration, Hardware, databases, Database, DHCP, DNS, editing, Final Cut, firewall, FTP, inventory, LAN, Mac, Magic, access, Microsoft Exchange Server, Windows 7, Windows, 2000, Windows XP, Network Administration, network, OS, operating system, Power Builder 6.5, Power Builder 9.0, processes, QuickBooks Pro, research, Sales, SAN, Servers, Software installation, Microsoft SQL Server, Streaming Video, Sybase SQL Anywhere 7.0, Sybase SQL Anywhere 9.0, Sybase SQL Anywhere, Symantec, Technical support, Television, video, VPN, Windows Server, Windows 2000 Server   "
INFORMATION-TECHNOLOGY,"         DIRECTOR OF INFORMATION TECHNOLOGY         Professional Profile    Senior Project Management Position Senior Project Manager with over 25 years of diverse experience including health care, private sector, local and state government and aerospace/defense contracting. Successful management of fast-paced private sector projects as well as large multi-departmental/multi-agency government projects. Provided mentoring and professional quality training to hundreds of project managers. Proven competence in leadership, communication, project planning, budgeting, design, change control, execution, implementation and support.          Experience      Director of Information Technology  ,   10/2013   to   Current    Company Name          Member of the Health Care Executive team responsible for the delivery of technology to two hospitals, 40 clinics, Public Health, Behavioral Health, Medical Examiner and the County's Health Insurance plan.  Implemented Service Now, ITIL Active Directory and Office 365 for the agency.  Responsible for the agency's Informatics organization.  Oversaw the outsourcing of the agency's Cerner EHR system, implemented two major Cerner upgrades and developed the technology plan to implement the agency's new hospital.  Developed and managed the County's Project Leadership Academy.  The Academy trains and mentors project managers from various agencies using PMI /PMP grade training materials and examples.          Senior Project Manager/Architect/Business Analyst  ,   04/2001   to   10/2013    Company Name          Health Care Agency - Electronic Health Record System Managed the implementation of a $50 million Cerner system across two hospitals, 40 clinics and Public Health in 14 months, The system included 56 solutions including registration, scheduling, patient care, and billing.  It included interfaces to PACS, Pyxis, and other outside entities.  Land Management Providing Project Management Office (PMO) oversight and mentoring to project managers on a major upgrade ($4.5 million) to the County's Land Management and Permitting System.  Includes executive status presentations, multiagency coordination and mentoring/supervision of 2 junior project managers.  Fire Department Enterprise Architecture Initialization, analysis and estimating for a $6 million upgrade of the Fire Department's IT systems including the development of a data warehouse and executive dashboards.  Property Tax Led a team of analysts to develop a comprehensive requirements document for a replacement property tax system.  This document was then used in a Request For Proposal for the new system.  The system will serve five County organizations consisting of  approximately 400 employees as well as thousands of taxpayers.  Managed the requirements definition, design, development and implementation of a number of large Law Enforcement /  Public Safety systems.  This included an Inmate Management System, Records Management System (RMS), Mobile Field Reporting System, Mobile Computer Aided Dispatch (CAD) System, Wants/Warrants System and Investigative Case Management System.  Most of these systems share a common data architecture and serve over 900 members of the Sheriff's Department.  Projects were between $500K and $1million in size.  Project teams varied between 5 and 15 people.  County Telecommunications Managed the implementation of a Cisco based data network and VoIP telephone system at all the County's main campuses.  The scope of the $4 million project included 4000 phones and 180 switches/routers.  Stepped in and managed a Countywide Microwave project that was already underway and in trouble.  This $12 million project used Harris equipment at 18 sites.  Five of these required new construction including towers, generators and shelters.  County IT Services Implemented the Service-Now package for the IT department.  This included implementation of ITIL processes.  Provided several new project management concepts to other county development teams.  Established new tracking and reporting standards.  Mentored other project managers.          Principal Consultant/Senior Project Manager Principal consultant  ,   03/1997   to   04/2001    Company Name          for the company's CRM practice.  Acted in roles including Project Management, Architect and Lead Designer on the below listed projects.  RR Donnelley - Managed the design and development of a customer B2B portal for RR Donnelley's Book Division to provide secure access to customer's proprietary reports using data aggregated from disparate databases within numerous Publishing Services facilities.  Portal was developed with BroadVision One-to-One Enterprise for all major functions.  Advest - Managed the design and development of a Web-based workflow enabled electronic new account form system.  System was a custom application to implement online account data collection, real-time compliance, workflow processing and interface to Advest's ADP back office system.  Franciscan Winery - Developed a CRM and Decision Support solution across several departments and vendors based on Epiphany technology.  Project included the design of both an Epiphany data mart and a separate customer data warehouse.  A new set of applications was designed to load, maintain and access the customer's data warehouse.  Mattel - Designed and marketed proof of concept for an Internet marketing solution.  Solution included leading edge integration between Epiphany and Annuncio products.  Royal Alliance Associates - Developed a fully integrated front office/back office new accounts system.  System took information from representative's desktop, loaded it into the back office new accounts system, performed compliance tests, interfaced to Royal's clearing vendor and supported customer support for representatives and clients.          Senior Project Manager  ,   03/1992   to   03/1997    Company Name          Major Projects Rearchitect of Altris' product suite Implemented Customer Support Desk, introduction and implementation of Project Management  processes.  Arco Alaska - Managed the implementation of a custom engineering drawing change solution, which reduced engineering change cycle time.  Bell Helicopter - Managed a project to implement capture of high volumes of purchase orders and supporting documents for later access and distribution across Bell's vast campus and off site offices.  MCA/Universal - Managed the implementation of a solution to load and track contracts for MCA's clients and vendors (actors, etc).  System required a custom implementation of a full text search engine integrated with the Altris document management technology.  Caterpillar - Managed the implementation of a distributed database imaging solution that provided drawings to the shop floor at several major utilities.  Created and developed multiple system delivery organizations: A quality assurance group; Test and development labs; Engineering product release group; Product packaging group; Installation teams; Training centers; Customer support.  Led several process re-engineering efforts that combined with the individual group's focus to substantially improve overall customer satisfaction.  Implemented several new project management concepts in the IT industry.  Developed and taught project management classes and have acted as mentor to over 100 project managers in the last 15 years.  Ventura County Sheriff's Department.  Graduated in 2009 with the honors of Class President, Top Academic Award and Top Cadet award for Leadership.          Education      MBA        Pepperdine University                  BS  :  Biology Computer Science      Loyola Marymount University          Biology Computer Science        Numerous classes in Project Management and virtually all facets of IT Systems                Skills    Academic, Active Directory, ADP, apple, Architect, Agency, B2B, Behavioral Health, billing, Book, BroadVision, CAD, Case Management, Cisco, concept, contracts, Ventura, CRM, clients, customer satisfaction, Customer Support, data collection, data warehouse, databases, database, Decision Support, delivery, document management, edge, estimating, focus, front office, drawing, imaging, Insurance, Internet marketing, ITIL, Law Enforcement, Leadership, leadership skills, mentor, mentoring, access, Office, MS Project, Microwave, Enterprise, network, new construction, packaging, PACS, patient care, PeopleSoft, Permitting, presentations, process re-engineering, processes, Project Management, Project Leadership, Proposal, Public Health, Public Safety, quality assurance, real-time, reporting, requirements definition, RMS, routers, SAP, scheduling, SQL, supervision, switches, Tax, Telecommunications, telephone, phones, training materials, upgrades, upgrade, utilities, VoIP, Warrants, web development, workflow   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY MANAGER             Qualifications          Strong communication skills	Web application design  Working independently	HTML  Leadership	Adobe Acrobat Professional  IT Governance		Adobe Photoshop  Requirements gathering		Adobe Dreamweaver  Software Development Life Cycle	Windows Server 2008  principles (SDLC)	Windows Server 2012  Project Management		Active Directory  System administration	SQL  Help desk administration		Microsoft Office  Database Design	SAP Business Objects/Web Intelligence  Microsoft SharePoint ASP.net,  business operations, C++, database development, disaster recovery, forms  development,  grants development, HTML, computer support, marketing materials, Microsoft  Access, Microsoft SQL Server, Oracle database, PL/SQL, personnel management, purchasing,  report writing,  requirements gathering, SQL, strategic planning, user manuals, training materials,  troubleshooting, upgrade, web development, workflow                Experience      Information Technology Manager    April 2005   to   Current     Company Name   -   City  ,   State      Managed computer support staff of college serving over 150+ employees Responsible for planning and implementation of major modifications/upgrade to the entire computing environment of the college Involved in IT Governance efforts of the campus to develop infrastructure and security policy Overseen help desk support which included troubleshooting hardware, software and Windows servers Managed multiple projects (varying in scope, time frame and difficulty) to develop applications or other IT solutions for various needs of the Faculty, staff and students.  Administer data needs of the college including data security, database development/maintenance and report generation Responsible for the purchasing appropriate computing equipment that would fit the various needs of the college Faculty and staff.          System Analyst    June 2003   to   April 2005     Company Name   -   City  ,   State      Managed efforts of staff to accomplish various tasks related to new system migration project.  Generate SQL for data population and complex report writing using PL/SQL and Crystal Reports 9 to accommodate new system migration project.  Maintain and improve existing databases used to manage every-day workflow.  Created several tools using Visual Basic and SQL to assist over 80+ Housing Specialists improve accuracy of data files needed for mandatory reporting to the federal government.          Graduate Assistant-Technical Writer    January 2002   to   May 2003     Company Name   -   City  ,   State      Developed user manuals and training materials for computer systems used by police.  personnel.  Tested web and client server applications to ensure that user requirements were met.  Utilized web development tools to create on-line user's manuals.          Co-Founder, Business Manager    December 2001   to   Current     Company Name   -   City  ,   State      Managed all aspects of business operations of non-profit performance arts organization.  Developed marketing materials for release to community entities.  Wrote grants to secure funding for youth and out-of-school time programs.          Applications Developer    October 2000   to   July 2001     Company Name   -   City  ,   State      Documented user requirements for the rewriting of existing billing systems that tracked.  resource usage of an internal service group to the entire global organization.  Lead development team in requirements gathering tasks.  Provided support for billing systems involving troubleshooting complex queries.          Programmer Analyst    June 1995   to   September 2000     Company Name   -   City  ,   State      Performed tasks in allstages of the system development life cycle of a disability claims system including user specifications, functional designs, and technical designs.  Created Oracle database objects (views, queries, PL/SQL, and SQL) to satisfy the reporting needs of end-users.  Developed testing strategy and lead testing team responsible for all testing stages of large disability claims system.          Education      Master of Science   :   Management Information Systems  ,   May 2003    University of Illinois   -   City  ,   State      Management Information Systems        Bachelor of Science   :   Information and Decision Sciences  ,   May 1995    University of Illinois   -   City  ,   State      Information and Decision Sciences        Skills    ASP.net, Active Directory, Adobe Acrobat, Adobe Dreamweaver, Adobe Photoshop, application design, arts, billing systems, Business Objects, business operations, C++, client server, Strong communication skills, hardware, Crystal
Reports 9, databases, database
development, database development, Database Design, disaster recovery, forms, frame, functional, government, grants, help desk support, Help desk, HTML, computer support, Leadership, marketing materials, Microsoft
Access, Microsoft Office, Microsoft SharePoint, Windows, migration, Oracle database, PL/SQL, personnel, personnel management, police, profit, Project Management, purchasing, report writing, reporting, Requirements gathering, SAP, SDLC, servers, Software Development, Microsoft SQL Server, SQL, strategy, strategic planning, System administration, user manuals, training materials, troubleshooting, upgrade, Visual Basic, Web Intelligence, web development, Windows Server, workflow      Affiliations    Quality-driven Information Technology Manager with over 10 years experience aligning
business systems with business policies and guidelines while managing IT support and
application development operations. Looking to bring strong management, analytical and
problem-solving skills to an industry-leading technology company.   "
INFORMATION-TECHNOLOGY,"         EXPERIENCED INFORMATION TECHNOLOGY MANAGER           Experience      Experienced Information Technology Manager      Highly accomplished professional with over 10 years of experience in a variety of management areas.  Astute in identifying operational business needs, turning needs into requirements, and producing supporting business and reporting systems.  Skilled in all phases of project management, managing resources and personnel, and leadership.  Demonstrated ability to implement effective systems and manage high output work teams.  Key Proficiencies Personnel Management Leadership Management of on-shore/off-shore resources Financial budgets/planning Project Management Business Intelligence Communications Business Analysis Report Development/ Analysis User Relations/User Training Development Superior Microsoft Office Product Knowledge Redesign of entire BI Program including streamlining of platform, redesign of warehouse, and revamp of reporting tools, resulting in consistent data across entire organization, quality, trusted data for business decision making, and license cost savings of $30,000 per year over 5 year period.  Redeployment of architecture of Business Objects to SAP BO with SAP BW providing backend closed system between tools to improve report design and runtime efficiency of reports.  Implementation of revamped external website using SharePoint as the redesign toolset; project brought our technology current to SharePoint 2010 architecture providing vendor support and established new company branding.  Redesign of SharePoint end user experience to gain user acceptance and build stronger partnership with business units.          Applications Team Leader   05/2012   to   Current     Company Name   City  ,   State       Manager of Business Intelligence, DBA, SharePoint, and Web departments; including strategic planning, overall systems architecture, and personnel.  Work with a variety of vertical and horizontal reporting structures to communicate progress and status.  Cultivate relationships with all levels within the organization to build strong partnerships.  Review reporting, database, SharePoint, and web practices to ensure proper techniques utilized, handle all project management, and oversee departmental staff development, compensation, and hiring practices.  Management of personnel includes both onshore and offshore consultants as well as company employees.  Accomplishments Implementation of revamped external website using SharePoint as the redesign toolset; managed on-time and within budget.  Project brought our technology current and provided a more streamlined user experience.  Redevelopment of standards for SharePoint governance; managed on-time.  Implementing governance allowed us to save over 100GB of server space and positioned our site for new branding.  Redesign of entire BI structure including platform, databases and reporting; currently on-going; managing and providing technical assistance.  Project brings disparate data sources together, combines tools into one system and saves licensing costs of $30,000 per year over 5 years.          Business Intelligence Manager   12/2005   to   05/2012     Company Name   City  ,   State       Manager of reporting department; including strategic planning, and overall systems architecture.  Worked with all levels of the organization to communicate project status, and created and maintained relationships with executives to adhere to company goals.  Performed data analysis, management of reporting software systems and data warehouse environment, reviewed reporting practices to ensure proper techniques utilized, handled all project management, and oversaw departmental budget and staff development, compensation, and hiring practices.  Accomplishments Upgrade of the Business Objects architecture from unsupported version to latest copy.  Done on-time and within budget.  Managed project as well as did technical work.  Upgrade of databases from MS SQL to Oracle to support parent company design standards.  Done on-time and within budget.  Managed project.  Redeployment of architecture of Business Objects to SAP BO with BW.  Managed project as well as did technical work.  Participated in Phase 1 of 3.          Information Systems Software Administrator   11/1997   to   10/2005     Company Name   City  ,   State       Managed and maintained all software packages for the entire organization including ERP, CRM, SQL databases, and reporting software.  Lead efforts to analyze company needs and determine where software in use could best be configured to align with company needs.  Worked with all levels of the company to maintain and administer both software and reporting needs.  Managed Help Desk personnel.  Accomplishments.  Implementation of new ERP system throughout organization including database, software and reporting.  Managed project within scope, budget and timeline.  Implementation of CRM system.  Managed on time and within budget.          Education      BA  :   Management   2012       Western Governor's University    Management          General Studies   2007       University of Phoenix    General Studies business management focus        Diploma  :   General Studies   1993       Denmark High School    General Studies        Professional Affiliations    Girl Scouts of America - Troop Leader/Volunteer (2011 - Present)
*Women in Technology Wisconsin, Inc. - Brand Ambassador (May 2015 - Present)
*Allouez Traffic and Safety Committee (2009 - 2012)
*Leadership Green Bay (2007)      Skills    branding, budgets, budget, Business Analysis, BI, Business Intelligence, business management, Business Objects, CRM, data analysis, data warehouse, DBA, databases, database, decision making, ERP, Financial, focus, Help Desk, hiring, Leadership, managing, Microsoft Office, SharePoint, Oracle, personnel, Personnel Management, producing, progress, Project Management, quality, reporting, SAP BW, SAP, MS SQL, SQL, staff development, strategic planning, systems architecture, technical assistance, User Training, Upgrade, website   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY MANAGER           Summary    Successful fifteen years of experience in IT Management and Technical Support. Skilled in installation, configuration, migration and implementation of server platforms.  Dedicated IT Manager well-versed in analyzing and mitigating risk and finding cost-effective solutions. Experience in strategic planning, designing and budgeting for new products.  Excellent troubleshooting skills in network, servers and software applications.       Highlights          Leadership and Vision  Network InfrastructureHardware and software upgrade planningProject trackingBudgeting and resource management  Active Directory, Adobe, Antivirus, Backup Exec, Backup, Budget, business processes, call  center, capacity planning, Cisco, computer assembly, Hardware, contracts, DAS, Direct  Attached Storage, Database, Dell, Dell Servers, Designing, Desktops, Documentation, Firewall,  HP, hiring, information systems, ISO 9000, leadership, Linux, Logistics, Mac, MAC OS,Managing, Access, Microsoft Certified Professional, Microsoft Exchange, Microsoft ExchangeServer, Microsoft Office Professional, office, Microsoft Project, Microsoft Visio Professional,  Windows 7, Windows 8, Windows, NAS, Network Attached Storage, Enterprise, Network  Printers, Network, Networking, new product development, Operating Systems, PBX, PCI,Phone System, policies, Project Management, quality, quality assurance, quality improvement,QuickBooks Pro, Research, Robotic, safety, Storage Area Network, SAN, scheduling, Servers,Microsoft SQL, Microsoft SQL Server, Symantec, teamwork, technical analysis, phones,Troubleshooting, Visio Professional, vision, WAN, Web Portal              Experience      Information Technology Manager    July 2000   to   Current     Company Name   Ôºç   City        Provide leadership, vision and management to the IT department.Develop Capitol Budget, monitor and approve department expenditures.Manage, monitor and maintain network infrastructure.Manage Phone System, including call center and office phones.Manage all hardware and software configuration, installation and maintenance.Manage IT Staff, scheduling, performance review, training, hiring, termination anddisciplinary action.Maintain (PCI DSS) Payment Card Industry Data Security Standards of information.  systems.Research new technologies and calculate future needs to achieve capacity planning.Perform technical analysis to improve business processes to save cost and time.Manage technology documents, maintenance agreements & service contracts.          Computer Manufacturing Supervisor    September 1998   to   September 1999       City        Supervised a team of 25 computer assemblers, 3 testers and 6 technicians.Organized computer assembly and testing for daily production.Implemented procedures for safety, performance and policies.Ensured all employees were trained in the process of manufacturing.Monitor software and hardware evaluation to ensure compatibility.  Managed Documentation Control for all hardware and software.Provided resolutions to engineering, Logistics and Management.Coordinated daily resolutions of issues through team-effort and effective communication.          Quality Assurance Supervisor    April 1995   to   March 1998     Company Name   Ôºç   City        Supervised a team of 15 Computer quality inspectors and 8 software evaluators.Hired, Interviewed and promoted candidates for new positions.Coordinated quality assurance of new product development and proto-types.Monitored software and hardware compatibility and reliability.Managed Documentation Control for all hardware and software.Monitor schedules, training, expenditure and documentation.Interview vendors for devices, parts and components evaluation.Counseled employees to improve morale, productivity and teamwork.Interpreted instructions for the ISO 9000 compliance.Implemented procedures for safety, performance and policies.Maintain effective communication channels for quality improvement.Assessed product viability and planned improvement and modifications.          Education      Bachelor of Science   :   Information System  ,   December 2000    University of Phoenix          Information System        Information System
Microsoft Certified Professional, Tech Skills   :     June 1999            Associate of Science   :   Computer Technology  ,   June 1993    American River College          Computer Technology        Accomplishments      Guided company to comply with PCI Data Security Standard and got it certifiedMigrated Analog phone system to VOIP, saving over $40k a year in costMigrated 80% of physical servers to Hyper-V to save cost and improve productivity.        Skills    Active Directory, Adobe, Antivirus, Backup Exec, Backup, Budget, business processes, call center, call center, capacity planning, Cisco, computer assembly, Hardware, contracts, Direct Attached Storage, DAS, Database, Dell, Dell Servers, Designing, Desktops, Documentation, Firewall, HP, hiring, information systems, information systems, ISO 9000, Leadership, Linux, Logistics, Logistics and Management, Mac, MAC OS, Managing, Access, Microsoft Certified Professional, Microsoft Exchange, Microsoft Office Professional, office, Microsoft Project, Microsoft SQL, Microsoft Visio Professional, Windows 7, Windows 8, Windows, Enterprise, NAS, Network Attached Storage, Network Printers, Network, Networking, new product development, Operating Systems, PBX, PCI, Phone System, policies, Project Management, quality, quality assurance, quality improvement, QuickBooks Pro, Research, Robotic, safety, Storage Area Network, SAN, scheduling, Servers, Microsoft SQL Server, Symantec, teamwork, technical analysis, phones, Troubleshooting, upgrade, Visio Professional, vision, Web Portal, WAN    "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SPECIALIST         Professional Summary    Experienced network professional with outstanding success rate at installing and supporting critical, multi-site networks.  Proven ability to manage all phases of network installation and administration.  Adept at analyzing business requirements and crafting technical network solutions.  Possess excellent written and verbal communication skills and knowledge of the latest advances in technology. Network Administrator talented at resolving highly technical issues efficiently to maintain uptime and increase productivity levels.      Skills          Remote access support  Systems analysis  Preventative maintenance expert  Data backup and recovery systems  Wireless Access Point  Performance testing  User account creation      Superb interpersonal skills  Antivirus and spam blocking  VPN configurations  LAN and WAN expertise            Work History      Information Technology Specialist  ,     08/2012   to   Current     Company Name   ‚Äì   City  ,   State      Provides outstanding support to mission partners and other customers.  Responds to customer calls and touch labor requests.  Ensures the confidentiality, integrity, and availability of systems and data available on the LAN.  Troubleshoots hardware and software components and manages the testing, installation and configuration of software.  Performs daily security inspections of entire DECC facility to include all secured and controlled areas.  Identifies and mitigates all security vulnerabilities and coordinates with Security manager.  Coordinates with, and escorts all DECC visitors in secure areas and ensures only authorized personnel and equipment are permitted in controlled/ secure areas.  Enclave LAN administrator for DECC Warner Robins.  Ensures all administrative LAN and automated data processing equipment used by personnel is maintained and fully operational.  Plans and coordinates the installation of new software and network infrastructure equipment.  Monitors network performance and performs diagnostics to identify and resolve connectivity issues.  Appointed alternate Ticket Manager.  Assigns and track incident status.  Ensure all incidents are being worked and are completed within the allotted time.  Escalates and forward all incidents for further evaluation if needed.  Implemented and coordinated a complete technology refresh of DECC ADPE.  Ensuring all staff was properly equipped to support the DECC mission.  Spearheaded the DECC's migration from the Admin Enclave network over to the DISANet network with minimal impact to DECC personnel.  Provides outstanding support to mission partners and other customers.  Develops plans and designs for network modifications and enhancements Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.  Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.  Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.  Documented all server and network problems and other unusual events in detail.  Upgraded and expanded network systems and their components.         Computer Systems Administrator  ,     12/2007   to   08/2012     Company Name   ‚Äì   City  ,   State      Deploys computer systems and other hardware throughout the base.  Performs new and replacement desktop and laptop imaging for users.  Troubleshoot and correct local desktop firewall issues, and antivirus updating issues.  Performs upgrades, installation of software and drivers, and essential desktop troubleshooting.  Team lead on deployment of over 150 SIPRNET workstations.  Tasked primary administrator for all SIPRNET support in zone.  Performed security scans on classified systems and collaborated with the Information Assurance team to mitigate vulnerabilities and breaches.  Install and configure hardware/software to meet end-user needs.  POC for all installs and upgrades of the Cargo Management Operations System.  Provide desktop support and uses various utilities to trouble-shoot, repair, and check configuration of desktops.  Install and configure network and pc attached printers to include Brother, Hewlett-Packard and Xerox multifunction printers.  Troubleshoot/Diagnose end-user network connectivity and bandwidth issues, and DHCP scope issues.  Diagnose and correct workstation performance issues.  Maintain network and computer system security and ensure that all systems are operating correctly.  Imaged and deployed over 300 laptop and desktops for customers throughout Robins AFB.  Restored data, operating systems, files, documents and drivers.         Information Assurance/Network Security  ,     01/2006   to   12/2007     Company Name   ‚Äì   City  ,   State      In-depth experience in multiple environments developing, implementing, and maintaining secure networks.  Duties ranged from installing and maintaining workstations to managing base boundary exception system.  Distributed, monitored, and maintained Time Compliance Network Orders, threat bulletins, and advisories generated by the AF Computer Emergency Response Team.  Responsibilities/Accomplishments         Helpdesk Technician  ,     05/2004   to   01/2006     Company Name   ‚Äì   City  ,   State      Responsibilities included working with end users to resolve issues relating to Operating System issues (Win9x, NT, and Win 2000), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.  Responded to customer issues, provided technical support, and monitored Network Control Center system supporting 25,000 customers.  Created/maintained user accounts, email boxes, distribution lists, and access permissions.  Installed programs, performed upgrades, and applied security patches as necessary.  Isolated faults and degradations to determine cause.  Maintained security and integrity of secure domains from unauthorized access.         Education      Bachelor of Science  :   Computer Information Systems  ,   2002     Jacksonville University   -   City  ,   State    Computer Information Systems       Certifications    CompTIA A+
CompTIA Security+
STI Certified Help Desk Professional      Skills    A+, Active Directory, administrative, antivirus, C, Client and Server, Compaq, Hardware, Client, data processing, Dell servers, desktops, DHCP, documentation, drivers, email, firewall, Ghost, Help Desk, Hewlett-Packard, IBM, imaging, Information Systems, Internet connectivity, LAN, Team lead, managing, McAfee, access, Microsoft Exchange, MS Office products, Microsoft Office Suite, Windows 7, Win9, Windows 2000, 2000, Win 2000, Windows 95, 98, NT, Windows NT, migration, Monitors, Enterprise, network administration, network security, Network, Networking, networks, Norton Antivirus, operating systems, Operating System, peripherals, personnel, policies, printers, Various printers, processes, risk management, routers, switches, Symantec, TCP/IP, technical support, desktop support, Troubleshoot, trouble-shoot, troubleshooting, upgrades, Utilities, Vista      Additional Information      Security Clearance
TSCI - Top Secret Security Clearance     "
INFORMATION-TECHNOLOGY,"         DIRECTOR, INFORMATION TECHNOLOGY           Professional Summary     Results-driven IT director with over 30 years of experience in diverse industries, including Port and Higher Education. Expertise includes team leadership, technical architecture, training and development, disaster recovery planning, and information protection analysis. Dynamic, resourceful, and extremely driven individual with a deep passion for creating and delivering programs and solutions that empower a team, company, and customer to meet and exceed desired expectations.       Core Qualifications          IT management  Results-oriented  Operations management  Budget administration  Change management      Problem resolution  Team leadership  Decisive leader  Cost reduction            Experience      Director, Information Technology    August 2008   to   Current     Company Name   Ôºç   City  ,   State      Manages information technology computer center for the Board of Commissioners of the Port of New Orleans (Board).  Develops, initiates, implements and monitors procedures necessary to determine the need for improvement of the system and operational activities.  Makes recommendations on the acquisition, lease or rental of equipment and computer services, the development and implementation of new data processing programs and the expansion of existing equipment and programs.  Provide information and recommendations to the Port's management relevant to the establishment of priorities for prospective system applications.  Develops and/or revises data and practices concerning plan and procedures consistent with agency goals and objectives in the information communications fields.  Formulates requests for bid and requests for proposals for major and minor I.T. professional services and hardware contracts.  Directly involved in vendor selection and final contract negotiations and approvals.  Supervises information technology and telecommunication staff and provides guidance and direction of daily activities.  Develops and supervises the work of system project consultants.  Provides consulting services to all Port departments and divisions concerning information systems, new programs and data processing.  Develops form management procedures and reviews and justifies current practices.  Evaluates existing manual and automated information-related activities including physical work environment, administrative procedures and work flows.  Represents the Board of Commissioners on national and international committees and conferences as necessary.  Prepares hardware, software and personnel budgets for the I.T. department.  Staying abreast of the new technologies, doing cost/benefit analysis of these technologies and the incorporation of these technologies into the budgeting process.  Participates in formulating Board's current and future I.T. short and long term strategic planning including PC networking, Email, IBM ISeries Support, INTERNET, Imaging, Computer Aided Software Engineering, Communication Protocols, EDI, GIS etc.  Reviews and makes recommendations to management on the use and control of mainframe data processing systems for internal operations, and for servicing the maritime community in the movement of cargo through the Port.  Assures that software utilizing the mainframe and remote computer local area, wide area network equipment are protected and secure against viruses, outside intrusion and cyber-attack.  Supervise the development of long range plans for the use of data processing equipment by the Board, related private sector firms and government agencies.  Assure the confidentiality of priority data and supervise the distribution of that data to the appropriate public and private sector recipients.  Coordinates the flow of information among in-house departments, private sector maritime interests, U.S. Customs and other agencies.  Oversees a large repertoire of sophisticated application software.  Interface with representatives of local, national and international maritime, and government agencies, offices and firms concerning the technical requirements and operation and benefits of the system.  Reviews, coordinates and makes recommendations to Board management and maritime interests on data transmission requirements.  Monitors the preparation of reports submitted to Board management, the private sector and governmental agencies on data processing and technology issues.  Keeps abreast of changes in the maritime industry as it affects the movement of bulk, general and containerized cargo and the flow of electronic communications.  In charge of all telephone services required by the Board.  This includes the main administrative phone switch and sub-switches and all cell and broadband services.  Define scope of work and specifications for Hardware and software needs for Homeland Security Grant Investment Justifications from 2008 to present.  FAS system repair and updates, Building Access Command and Control, Security Camera Projects (Portwide and Cruise Terminals),  Wireless Backbone Infrastructure Portwide, MSCO provisioning, Mobile Command Center Repair and Upgrade, Underwater inspection vehicle and equipment,  Technology Installation on the Harbor Police Patrol Boat, Integration of Command Bridge Incident Control servers, GIS server implementation.          Associate Vice-President for Information Technology and Telecommunication    April 1980   to   October 2004     Company Name   Ôºç   City  ,   State      Oversight responsibility for staff of 22 people, including 19 professionals.   Created and managed the Office of Information Technology.  Developed and implemented the Strategic Plan for the Office of Information Technology.  Awarded and directed $1.2 million grant to install the telecommunications fiber optic infrastructure for university.  Integrated the Management Information System department and the Telecommunication department into one cohesive department.   Provided data and communication services to entire university community; implemented university-wide operation of telephone, PBX, voice and data wireless communications.  Developed administrative system for all users to become proficient in these areas.  Ensured data integrity and responsibility, standardizing ways and means of data collection, thereby maintaining the integrity of inputs and outcomes.  Created a filtering process to recognize viruses before they infect systems and thus established a reliable network free of viruses and spam.  Implemented effective customer service, customized to suit individual needs, ensuring that all users were standardized for smooth communication with one another.   Created inclusive, customer-friendly, telecommunications climate, ensuring that students were respected equally with faculty.  Implemented comprehensive university system, increasing the number of telecommunication units from 324 to more than 2,000.  Increased number of computer labs from two to nine, ensuring dramatic increase in resources to students without increasing staff.          Education      Ph.D   :   Coastal Oceanography  ,   1996    State University of New York   Ôºç   City  ,   State  ,   USA     Coastal Oceanography         M.S   :   Computer Science      Marine Sciences Research Center
	School of Marine and Atmospheric Sciences          Computer Science        B.S   :   Mathematics      University of Evansville   Ôºç   City  ,   State      Mathematics        Xavier University   Ôºç   City  ,   State              Professional Affiliations     *Member of AAPA Information Technology Committee   *Represented the University President at Southern Educational Foundation   *Member of the Instructional Technology Assistance Project (ITAP) team   *Participated in Educational Leadership Council   *Served on Academic Computing Committee.       Accomplishments      MCSE (Microsoft Certified Systems Engineer)   LDCCA Certified Installer for Fiber Optic and Category 5/5E   Certified Construction Quality Management for Contractors by U.S. Army Core of Engineers  Wireless Network Auditing Training System   Forensics, Investigation & Response Training Hacker Techniques, Exploits and Incident Handling Training Accreditation        Skills    academic, administrative, agency, Basic, benefits, broadband, budgeting, budgets, Cobol, Hardware, computer applications, conferences, consulting, contract negotiations, contracts, customer service, data analysis, data collection, Data Processing, Database Management, DBase IV, direction, EDI, Email, features, Fortran, GIS, government, grants, IBM, IBM compatible, Imaging, Information Systems, Information Technology, inspection, interpretation, laser, Macintosh, mainframe, MapInfo, Mathematics, Access, MS Excel, Office, Management Information System, Monitors, natural, Naval, network, Novell Netware, Oil, Operating Systems, Pascal, PBX, PC networking, personnel, Camera, Police, Programming, proposals, Protocols, radio, real-time, reception, relational database, Research, RPG III, servers, Shell, Software Engineering, Strategic, strategic planning, SUN SPARC, switches, switch, telecommunications, Telecommunication, telephone, phone, transmission, UNIX and C, UNIX, Upgrade, Vax, VMS, voice and data, wide area network, written      Additional Information      COMMUNITY SERVICE Board of North Region Leadership Institute (NORLI) Volunteer activities at New Orleans Enhancement Center: taught senior citizens how to use the computer Board of Advocates for Science & Math Education, Inc. HONORS/AWARDS/CERTIFICATIONS Certified Port Executive Turner Fellowship, State University of New York at Stony Brook United Negro College Fund Fellowship National Consortium of Educational Access Fellowship William and Mary Simon Fellowship      "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SPECIALIST/SYSTEM ANALYSIS           Summary     I have over 10 years of professional service in Information Technology Support and Technical Operations in working with the Federal Government and private sectors. I have a broad knowledge and expertise in strategic planning, IT Business Systems, Network Operations, IT Security and System Analysis. My goal is to secure permanent employment within a outstanding organization that offer opportunities for growth and advancement, while implementing a high degree of professionalism, enthusiasm, initiative on a daily basis.        Highlights          Active Top Security Clearance/SCI   Certified Cisco Network Associate       Certified CompTIA Security+   Microsoft SharePoint 2010 Train            Experience      Company Name     February 2015   to   May 2016     Information Technology Specialist/System Analysis   City  ,   State      Serve as IT System Analyst; assist with business process improvement efforts, responsible for the physical setup of computer workstations, configuration of Microsoft Outlook 2013,  operation, and integration of hardware and software components associated with databases that support the Department of The Army.  Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.  Collaborate and work together with Joint Service Provider, Information Technology Agency, DISA and Video Teleconference Team, coordinate and implement superior IT services to Army G-3-5-7staff and customers.   Develop document and implement IT asset management program to identify the location and maintain accountability of IT equipment.  Serve as Contract Office Representative, effectively manage Verizon service contract, in business systems tools such as Contractor Performance Assessment Reporting System (CPARS) and Wide Area Work Flow (WAWF).  Manage IT related issues in through trouble ticketing system known as Remedy.   Coordinate with custom care liaison regarding Technical Assessment and Cost Estimate, Life Cycle Replacement.   Prepare documentation on complex systems, processes in assigned functional area of responsibility and maintain business continuity plan.  Manage copier and printer inventory program  Serves as Entitlement Manager for DoD Enterprise Email system, create distribution list, email accounts, restrict and grant permission to both individual and group emails.   Responsible for analyzing new information technology equipment and conduct testing of product and services.  Responsible for migration of ISDN and VOIP telephone systems of over 1500 users. Ensure corrective actions to restore operational services the Verizon software applications.   Provide technical assistance and desktop support on various operating systems and applications.   Conduct information assurance and security training and manage network account access requests.   Serve as an advisor to the Chief Information Officer on matters relating to security vulnerabilities and threats to G-3-5-7's computer systems.  Develop corresponding security countermeasures necessary to protect technical, complex, sensitive and classified information processed on Army computer equipment.  Provide technical support and assist in preparing and implementing policy guidance to G-3-5-7 organization.  Evaluate adequacy of new or revised information security policy, standards, and procedural guidance and support for the protection of information technology systems.  Work closely with program and project activities to develop safeguards for the computers that are connected to Army networks.  Review operational and technical security aspects associated with specific sites and facilities to determine vulnerability and threat.          Company Name     October 2013   to   December 2014     Information Technology Specialist/Network Administrator   City  ,   State      Serve as a system analyst; primary job duty is to monitor servers and load balancers activity through sophisticated software applications such as HP Business Services Manager, HP Network Node Manager, and HP Operation Manager for UNIX.  Schedule application stop monitoring through platform on mainframes.  Assist both national and international Boeing and AT&T customers when alarms are received from voice over internet protocol telephone, Break/Fix, wireless LAN control (access point) circuit, catalytic switches, routers, servers and flight line managed applications.  Preform triage procedures then trouble shoot and escalate service ticket, assign tickets into the appropriate network or global group for further investigation (usually Tier 3 IT help desk or higher support).  Operate and utilizes various software applications to include but not limited to: SPARK instant messaging, Same Time Lotus Notes, Microsoft LYNC, and Network Data Viewer (NDV), Remedy ticketing, Riverbed, Names and Address Management System (NAMS), Circuit Design & Configuration (CDC) and Cisco Prime.  Daily reports, manage ticketing disposal and conduct shift change brief.  Monitor functionality, information assurance, security, and integrity of internet services; troubleshoots and resolves technical problems with the design and delivery of internet services; collects and analyzes internet service usage and performance statistics; evaluates new internet services and technologies; and provides technical advice to internet content providers.          Company Name     April 2005   to   July 2013     Information Technology Specialist   City  ,   State      Knowledge of data communications, networking equipment such as wide area network, local network routers, switches assist in trouble shooting devices and computers with end users.  Coordinates and schedule with ATT internet provider to set up and install voice teleconferences (VTC) through Polygram system, provided IT telephone support, customer service, employ Microsoft Windows 7, and operating systems upgrade.  Image hard-drives through use of Ghost Cast server, unlock computers through Dame Ware remote access, and utilize active directory program, reset pins and passwords.  Ability to support common applications and access/password management used in the industry, including Microsoft, Active Directory, Resource Access Control Facility (RACF) environments.  Knowledge of information systems security policies and assurance.  Enterprise server, LAN, e-mail system administration experience and issue help desk trouble tickets.  Managed highly classified telecommunication materials.  Received and distributed sensitive items to over 100 organizations with no deficiencies.  Maintained and tracked incoming/ outgoing security material.  Assisted with the standard procedure to ship and package of electronic equipment.  Issued special telecommunication encryption keys to civilian companies and military commands.  Provide strategic planning and operation support to command group in Germany.  Preformed analytical, technical and administrative work planning, daily inventory, diagnose and respond to customer incident reports, site evaluation to ensure clients are incompliance, resolved issues with loading keys into electronic simple key loader, prepare reports, brief clients and higher chain of command and supervised four personals.  Implemented and preformed retention control program of military personnel.  Providing guidance on administrative and military personnel matters.  Installs, maintains, and troubleshoots Signal support equipment and terminal devices.  Installs, operates, and maintains designated radio and data distribution systems.  Maintains selected electronic devices.  Performs Signal support functions, to include providing technical assistance and training for user owned and operated automation and communications equipment.  Prepares maintenance and supply requests for unit level Signal support.  Operates and performs preventive maintenance checks and services on assigned vehicles.  Supervises, installs, maintains and troubleshoots Signal support systems and terminal devices, to include radio, wire, and battlefield automated systems.  Provides technical assistance and unit level training for automation, communication, and user owned and operated Signal equipment.  Disseminates information services policy Installs, operates and performs preventive maintenance checks and services on power generators.  Performed duties as an aviation operations specialist in the primarily job responsibility to schedule and dispatch tactical aircraft missions.  Operate one of the largest fleets of aircraft in the world and keep them running safe and efficient.  Process local and cross-country flight clearances.  Check accuracy of flight plans and coordinate them.  Maintain flight logs on incoming/outgoing flights and individual flight records.  Alert crash crews of emergencies.  Interpret and post weather reports.          Company Name     March 2004   to   April 2006     Data Entry Specialist   City  ,   State      Served as a medical reviewer and data entry processor of DOT physical examines of various clients into medical system program Occulink, Microsoft excel for tracking of missing information.  Performed administrative duties, customer service, maintained files, and medical records.  Correspond and coordinated with medical professionals, performed client audit, analyst.  physical exams to ensure accuracy of medical history, educated clients on quality assurance, proper data processing, expedition of timely feedback, exams and increase productivity.  Process data entry and transmits data to appropriate site.  Edits and performs quality assurance and quality control checks during the input of data from source documents.  Assists in quality control edits by retrieving reports for the data collectors and Team Chief.  Organizes all completed source documents and mail with appropriate attachments to filing site.  Makes weekly transaction tapes along with weekly form counts and prepares tapes and forms to be mailed to appropriate site.  Plan and schedule installation of new or modified hardware, operating systems, and applications software.  Maintain systems configuration and manage installation and integration of systems fixes, updates, and enhancements.  Oversee/perform equipment installation or relocation, testing and acceptance processes.  Analyze and evaluate work concerned with integrated systems of computer programs and/or computer equipment.  Develop and document systems administration standard operating procedures.          Education      GRANTHAM UNIVERSITY     2017       Master of Science  :   Information Management Technology    City  ,   State               SAINT LEO UNIVERSITY     2015       Bachelor of Business Administration  :   Management    City  ,   State              SAINT LEO UNIVERSITY     2013       Associate of Arts  :   Liberal Arts    City  ,   State                      Additional Information     Active Top Secret Clearance, Graduate of Signal Systems Support Advance Leader Course in Information Systems and Networking training, Military Good Conduct Awards, Overseas Ribbons, Operation Iraq Freedom Award, Global War on Terrorism Award, and Certificate of Appreciation. Golden Harvest volunteer community services. Recognized as Non-Commission Officer of the Month December 2012 and a candidate for Battalion Non-Commission Officer of the year March 2012.       Skills     Active Directory, Microsoft Outlook 2013, Windows 7, Windows 10, system security, data automation, Circuit Design application, UNIX client server, interpersonal skills, hardware and software installations, network systems, content encryption, customer relations, desktop support, telecommunications, databases query, electronic filing, forms, Microsoft Windows deployment, software Imaging, contract specialist and acquisition. Supply  and property inventory, WAN, LAN, Lotus Notes, mainframes, materials, trouble shooting and ticketing systems, network security,policies, formal presentations, quality assurance, Life Cycle Replacement (LCR), radio communication, geographical statistics, strategic planning, supervisor, Cisco switches and routers, system administration, and technical support.     "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY COORDINATOR       Professional Summary     Highly talented and accomplished Paralegal with extensive experience in investigative and online legal research. More than 5 years of experience working in the legal field. Knowledgeable in all aspects of case preparation and representation, previous court experience, familiar with filings, petitions, case management, and interviewing. Excellent research, documentation, reporting abilities, outstanding communication and presentation skills. Predisposed to procedural and methodological approaches to problem solving and analysis. Detail oriented with a demonstrated commitment to excellent customer service.        Core Qualifications          LexisNexis, Westlaw, Concordance, CaseMap  Knowledge of Local, State and Federal laws  Principles and Practices of Legal Communication  Court Procedures/Processes      Results-oriented  Client-focused  Interview Techniques and Methods  Word, Excel, PowerPoint, Access, Project            Experience      Information Technology Coordinator  ,   01/2014   -   Current    Company Name   -   City  ,   State      Worked across all levels of the organization to support the Corporate Information Officer (CIO) and the Senior Leadership Team.  Enable the CIO and Senior Leadership Team to effectively and efficiently execute their duties by continuously managing, maintaining appointment calendars, and documentation of forecasted project plans/milestones, communications derived from their initiatives, commitments, and ongoing management functions.  Single Point of Contact (SPOC) for in-house Information Technology Operations Assessment.  Maintain client files, vendor files and deal sensitively with confidential material and general office management.  Support business resiliency management program (BRM) in developing key principles and scope documentation.  Support IT communication and employee engagement by working cross-functionally to develop and organize IT Town halls and other functions.  Gather and analyze data to understand and assist in improving IT business communication, and functions.  Collect, compile and interpret data as it relates to business critical vulnerabilities.  Self-directed, detail oriented, outstanding organizational skills coupled with excellent task and time management skills.          Executive Assistant, Contractor  ,   01/2013   -   09/2013    Company Name   -   City  ,   State      Key executive support person in the management, coordination, and implementation of the operations of the Quality department; responsible for interacting on behalf of several Vice Presidents with all elements of the department and to foster productive relationships among key executives.  Organized, managed, and executed initial and follow-up communications, travel, facilities set-up, programs and program participants.  Oversaw the management of the Vice President's calendar and relieved him of managerial detail including, but not limited to, scheduling, rescheduling, and prioritizing as needed.  On-boarded and separate employees.  Governed computer hardware, software, computer peripheral equipment procurement and ensured set up of employee hardware.          Legal Administrative Supervisor  ,   10/2006   -   07/2012    Company Name   -   City  ,   State      Coordinated the support function in the Law School Division, Chicago Office.  Supervised temporary staff, performed administrative personnel related activities, monitored workflow, supervised and oriented new employees, and ensured efficiency of work processes.  Supported the Vice President of Sales, Director of Sales and several Attorneys within the law school organization and assisted with projects as needed.  Established work priorities, supervised, motivated and evaluated the work of assigned staff.  Prepared reports regarding workflow management and other business operations within the office.  Performed timekeeping, other administrative functions and coordinated the completion of timely performance appraisals.  Conducted research, organized data, generated reports, prepared correspondence, documents and presentations for attorneys and senior management.  Responsible for coordination of all client meetings: developed a tracking system to ensure timely and appropriate scheduling, created meeting materials including spreadsheets, handouts and executive summaries and ensured successful follow-up on action items resulting from meetings.          Education      2014    College of Lake County   -   City  ,   State      CFTC - Computer Forensics Technician Certification    Computer Forensics            2014    College of Lake County   -   City  ,   State      CFAC - Computer Forensics Analyst Certification    Computer Forensics            2013    College of Lake County   -   City  ,   State      Certificate of Completion, Paralegal Studies    Legal     Approved by the American Bar Association         2008    Strayer University   -     State      Bachelor of Science    Computer Information Systems InfoSec     Computer Information Systems, Emphasis in InfoSec  Graduated Summa Cum Laude         Certificate of Completion, Cisco Studies       Training for Cisco; CCNA, CCNA-Security, CCNA-Voice, (Microtrain, Lombard, IL) ‚Äì 2012 ‚Äì 2013         Encase and FTK Certification Candiate        (Training for Encase and FTK Certification) ‚Äì 2016         Professional Affiliations     Member, Illinois Paralegal Association 	'		Member, National Federation of Paralegal Association  Member, Cook County Bar Association 	                  Member, Lake County Bar Association                                        Skills     Executive and Legal Support, Business Analysis, Strong Communication Skills, Business Operations,  Detail oriented, Documentation and Time Management,  Information Technology and Technical Support, Leadership, Legal Terminology, Managerial Experience, Meeting Organizational Skills, Advanced Problem-solving Skills, Paralegal , Performance appraisals, Personnel, Presentations, Processes, Procurement, Project Management, LR&W, Westlaw, LexisNexis    "
INFORMATION-TECHNOLOGY,"         DIRECTOR OF INFORMATION TECHNOLOGY       Executive Profile    Director of Information Technology
Project Manager * Business Analyst * Technical Support Analyst
Visionary and highly accomplished Information Technology executive with success spanning 20+ years in high-performance, multi-faceted environments.  Innovative and quality-driven professional to oversee enterprise resource planning, data and voice networking, software development, performance analysis and other critical business processes.  Expertise establishing strategies and spearheading long-term initiatives to devise deploy and support IT infrastructures in alignment with business objectives.  Adept administrator of enterprise projects and organizational budgets.      Skill Highlights          Innovative Leadership  Change Management  Infrastructure Design  Strategic Planning  Technology Development  Collaboration and Liaison  P & L Oversight  Organizational Development  Mentoring and Coaching                Professional Experience      Director of Information Technology     08/2005   to   Current      Company Name   City  ,   State      Manage software development and infrastructure projects.  Direct daily operations and oversee vendor relationships.  Define project requirements and aligning efforts with clients and corporate needs and assess outcomes.  Develop and see change management processes, release control, maintenance and support activities and employee training programs.  Determine needs analysis for infrastructure and software requirements.  Establish corporate policies pertaining to staff and employee usage of technology.  Provides 24 x 7 technical support, Service Level Agreements (SLA's) and root cause analysis reporting.  Directed staff of 7 IT professionals comprising of an IT Manager, Network Administrator, Programmer,  IT Trainer and 3 Helpdesk Analysts supporting approximately 675 employees in 18 branches within the state of Florida.  Interact with various departments in Corporate to derive pertinent information for Accounting, HR and Finance and formulate decisions based on data derived from the firm-wide Enterprise Resource Program.  Accomplishments: Companywide system conversion to Windows 7, Office 2010 completed within 4 months.  Standardization of software applications and hardware infrastructure, allowing for better system support, faster turnaround time for system problem resolutions Organization of departmental business which includes system inventory, software licensing and registrations.  Evaluation of IT related vendors and service agreements resulting in a $300K per year reduction in IT expenditures Implementation of a $1.5 million ERP system, allowing for standardization of business processes with the financials, human resources, project management and purchasing department.  Design and installation of an IP hybrid telecom system, standardizing the company's phone system and allowing for free inter-office communication, with a yearly savings of $160K in telecom expenses.         Manager of Information     02/2003   to   07/2005      Company Name   City  ,   State      Provided leadership in the firm's information technology department in the direction, planning and implementation of technology leading to the support and alignment of the Firm's business operation to achieve an effective, cost-beneficial and secure IT operations for over 350 users.  Provided strategic and tactical planning, development, evaluation, and coordination of the IT Department.  Oversee the integrity of all electronic records including information related to information security and data recovery processes.  Facilitated communication between staff, management, vendors and other technology resources within the organization.  Directed supervision of 6 IT staff including a Network Administrator, 2 IT trainers and 3 Helpdesk Analyst.  Ensured that all users are properly trained for secure and effective use of the systems.  Accomplishments:.  Developed system policies addressing areas of risk and formulating a protocol for an effective change management.  Spearheaded conversion of phone system to IP telephony resulting to a 30% decrease in spending for telecommunication infrastructure.  Coordinated conversion of legacy servers and virtualization of servers, increasing operations efficiency and reducing downtime.  Migrated several of the Firm's legacy application and reducing the applications supported leading to a standardized utilization of software.         Senior Systems Analyst/Project Manager     07/1998   to   01/2003      Company Name   City  ,   State      Responsible for planning and implementation of IT projects while managing and coordinating IT resources.  Managed relationships with vendors and suppliers to ensure routine maintenance and that any possible problems are detected before they occur.  Evaluated hardware and software acquisition to ensure compatibility and alignment with the Firm's objectives.  Ensured all systems are properly updated and evaluated for routine maintenance.  Assessed network and e-mail security to ensure network integrity.  Responsible for the standardization and migration of Windows 98 Operating System to a Windows XP environment, Wordperfect to MS Office suite and consolidation of networked workstations and printers.         Education      Bachelor of Science  :   Industrial Psychology   1985     University of Santo Tomas - Manila Philippines           Industrial Psychology       Associates Degree  :   Computer Science   1995     Baruch College   City        Computer Science       Cisco Certified Engineer     1997     Dersyha University   City  ,   State      Selected Professional Development and Seminars
Team Leadership * Managing conflict * Effect Supervision of employees       Managing People & Change * Effective Project Management * IP Telephony in the business environment * ERP system implementation techniques * Effective network and infrastructure design Coping with changes in technology            Skills    Accounting, Analyst, business processes, Change Management, Cisco Certified, Coaching, hardware, conversion, clients, direction, e-mail, employee training, Engineer, ERP, Finance, financials, human resources, HR, information security, information technology, inventory, IP, Leadership, Team Leadership, Managing People, Managing, Mentoring, MS Office suite, Office, Windows 7, Windows 98, Windows XP, migration, needs analysis, Enterprise, Network Administrator, network, Operating System, Organizational Development, phone system, policies, printers, processes, Programmer, Project Management, purchasing, reporting, Seminars, servers, Service Level Agreements, SLA, software development, strategic, Strategic Planning, Supervision, technical support, telecom, telecommunication, Telephony, Trainer, Wordperfect   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SPECIALIST I       Professional Summary              Skills    account management, cables, cabling, Help Desk, Linux, MS Exchange server, Sharepoint, network security, desktop support, Unix, HP Unix, VBscript, Visual Basic Programming, Windows Server     Active Directory account management, Help Desk, Linux, MS Exchange server 2010, network/server security, desktop support, Unix, Windows Server, Geographic Information system, group policy SCOM & SCCM, vbscripts and Powershell, SANs,      Active Directory account management and troubleshooting, Help Desk, Linux, MS Exchange server 2010, network/server security, desktop support, Unix, Windows Server, Geographic Information system, group policy SCOM & SCCM, vbscripts and Powershell, SANs,       Work History      Information Technology Specialist I       Summary of Skills and Qualifications:.        07/2008   to   Current     Computer Network Specialist      Company Name   ‚Äì   City  ,   State      I serve as the Lan Administrator.  I installed and maintain over 100 servers.  I installed and maintain a Hyper V cluster of 9 nodes.  I administer several systems including Exchange 2010, Lync 2013, Active Directory 2012 including user accounts & group policy, Microsoft System Center and Operations Manager 2012, Proofpoint spam filter and iBoss web filter, ArcGIS.  I manage Active Directory user accounts and troubleshoot Active Directory replication issues when necessary.  I maintain 3 SANs including Nimble, Dell Equallogic and StorSimple.  I assisted with selecting Alertus desktop alerting system by watching vendor demonstrations and recommending the best alerting system for our environment.  I work with users on high level technical issues to analyze issue sand then take corrective action.  I perform new employee technology orientations and cellphone training in groups or individually.  I write or modify scripts such as Powershell, VBscript.  I administer a Vsphere server.        06/2001   to   07/2008     Technology Specialist III      Company Name   ‚Äì   City  ,   State      Install and configure HP network switches, program switch ports and assign vlans, connect network wall ports and terminate network cables when necessary, troubleshoot network port communication errors and take appropriate action to correct problems, utilize TCP/IP utilities such as ping, tracert and ipconfig to diagnose network problems, installed and maintain Whats up network device connectivity monitoring software and configured the program to send sms messages when a device or service goes down, installed and maintained Blackberry Enterprise server for MS Exchange server, Fedora Core Linux with Multi Router Traffic Grapher, 2 Windows 2003 domain controllers, Renaissance Learning and Read 180 servers, Xiotech SAN and TNT network security appliance, written a number of dos and vbscript scripts to automate many functions, including student user account creation by exporting data from the student information system formatting the export file and to create approximately 5000 student user accounts, create home folders and set permissions, utilized group policy to secure workstations or install new software, implemented the district Geographic Information system by recommending ArcGIS software to my manager and worked with city and county agencies to acquire base layers and created additional layers such as school sites and attendance areas, communicated with teachers, managers and students, installed and supported a variety of software including anti virus, Office, Fortress desktop security, Rosetta Stone, Escape financial system and other education software, I used Ghost software to image computers when necessary.         LAN Administrator       Install and manage Hyper V and other servers Manage 3 SANS - Dell Equallogic, Nimble & Storsimple Troubleshooting server and client issues Administer Exchange 2010, Proofpoint Spam filter, iBoss web filter, System Center Operations manager and Operation manager.  EMC Networker backup Installed and maintain Active Directory, group policy, user account management Analyzing technical issues to improve functio9nality Software/Operating Systems: Windows Server 2016, 2012, 2003, 2000, Windows xp, 7, 10, Linux HP Unix, Microsoft Office 2007, 2010, 2013, 2016, Skype for Business, Track It work orders, Escape Financial System, Aeries student information system, Alertus Desktop alerting, , Laserfiche, Sharepoint 2013, Lync 2013 iBOSS web filter, Proofpoint Spam filter, Exchange 2010 DAG and Client Access Array, Informacast Speaker System,Microsoft System Center and Operations Manager, EMC Networker backup software, ArcGIS desktop and server, Maas360 mobile phone management, Azure Hardware: Install components such as network interface cards, ram, video cards, hard drives, Raid controllers, network cabling, motherboards, power supplies also troubleshooting components.         Education     2013     I have attended several college Computer Science courses.  This includes Visual Basic Programming, Unix, several networking courses
Exchange  :                  week long course
EMC Networker week long course
ArcGIS week long course
Windows 2012 - Powershell week long course  :             Skills                 "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY CERTIFIED TECHNICIAN       Summary    Over Nineteen years of experience in Information Technology.Information Technology professional with well-developed interpersonal, communication, organizational and presentation skills.
Solutions-focused, team oriented Senior Technical Support Analyst with broad-based experience and hands-on skills in the successful implementation of highly effective desktop support operations.
A broad understanding of computer hardware and software, including installation, configuration, management, trouble-shooting, and support. Extensive experience with HP products to include Desktop, Laptop, high-end MFP devices and Web JetAdmin,
Areas of direct expertise include Project Coordination & Design, In-depth Technical Support, Corporate Desktop Support, Microsoft OS experience including installations-configuration-imaging, migration, and registry editing. Network and Citrix experience. Recommendations listed on
Roz Arasmo - Estee Lauder Companies, Inc., Human Resources Administrator
It is with great pleasure do I take this opportunity to write this recommendation on such an extra ordinary individual who is not only an awesome person to know but a wonderful colleague as well.
During the almost ten (10) years of knowing Bill, he has not only displayed a great talent within the IT organization at Estee Lauder, but has distributed excellent skills and customer service to everyone throughout the company. He is extremely well thought of from every level of management to Senior management. His dedication and diligent to excellence has proven superior time and time again.
When called upon he demonstrates top support in a timely and professional manner not to mention that he completes his tasks thoroughly with accuracy never having to be called back again for the same issue.
We have been privileged to have such an awesome professional within our organization.
____________________________________________________________________________________________
Lorilee Dickson - Director, Change Management and Communications at Estee Lauder
Bill is a diligent and hard-working professional with excellent customer service skills and exceptional knowledge of the IT industry. Each time I requested support, he was quick to respond and completed each request completely and with urgency. His thorough approach and attention to detail are an added bonus to the computer support he provides on a regular basis.      Skills        years' experience) Security+ (Intermediate, 12 years' experience) Customer Service (Expert, 20+ years' experience) Networking (Intermediate, 10 years' experience) Internet Explorer Symantec Antivirus (Intermediate, 9 years' experience) Windows 7 (Intermediate, 2 years' experience) Series 7 (Beginner, 20+ years' experience) XP (Advanced, 6 years' experience) DOS (Intermediate, 20+ years' experience) Windows 8.1 (3 years 'experience), IP Mac OS (Beginner, 2 years' experience) iPhone (Intermediate, 2 years' experience) iPad (Intermediate, 2 years' experience) User Interface Writing (Intermediate, 12 years' experience) Troubleshooting (Advanced, 20+ years' experience),  IT Operations (Intermediate, 8 years' experience)            Accomplishments      Jose Miguel Morales -  VP Security Engineering
        January 24, 2003
        To Whom It May Concern,
        The intent of this letter is to express my professional regards for Mr.  William Hale.  I have known Mr.  Hale for over     a year in          academic milieu.  During this period I have had the pleasure of being associated with one of the finest people that anyone          could ever come in contact with.  William's technical and professional prowess has accorded him the highest regards from his peers.  He has a thorough          understanding of the job requirements and how to accomplish corporate goals without sacrificing individual creativity.  William is not only a success in his career, but is always interested in the betterment of his fellow man.  I have observed him many times in the process of accomplishing things that truly are representative of a person with a strong         family and moral convictions.  William is a man that can wear many hats, and his humbleness allows him to be a good server,         and at times adapt to the position of a leader.  I am deeply impressed by Mr.  Hale and recommend him unhesitatingly.  I am confident that, if selected for your vacancy, he          would provide the same high level of service and commitment.  Sincerely   Yours,
        Jose' M.  Morales     [Electronic Signature]
          Jose Miguel Morales, VP Security Engineering
          http://www.semperfiglobal.com.        Experience      Information Technology Certified Technician   03/2010   Ôºç   Current     Company Name              Desktop support, software/hardware installations and configurations for Manhattan area.          Senior Technical Support Technician   01/2006   Ôºç   01/2011     Company Name                    Senior Desktop Support Analyst      responsible for software & hardware assets for company.  Dedicated technician to 500+ end users.  Senior Technician for SAP Project 2006-2010.          Education and Training       2017   Computer Career College -  MCSE,CNA, A+,CNA, Information Technology  :  City University of New York - CIS   -   Computer and Information Systems Security / Information Assurance            Computer and Information Systems Security / Information Assurance         1987     Rollins College   -   Finance            Finance         1962   Certifications MCSE, MCP, CNA, Comptia A+, A+Network, A+ Security, HIPPA, Series 7,63,24 Microsoft, Comptia, Novell,  SEC  Series 7,63,24  :  Hofstra College   -   Business Administration            Business Administration        Certifications    Technical Support (Advanced, 20+ years' experience) Training (Advanced, 15 years' experience) Microsoft Office (Advanced, 11 years' experience) Hardware Support (Advanced, 20+ years' experience) Hardware Diagnostics (Advanced, 20+ years' experience) Hardware Installation (Advanced, 20+ years' experience) Software Documentation (Advanced, 10 years' experience) Enterprise Software Organization (Intermediate) CompTIA A+ Certification (Advanced, 12        Skills    A+, A+ Certification, Antivirus, CNA, Hardware, Hardware Installation, Customer Service, DOS, Hardware Support, Information Technology, Internet Explorer, IP, Mac OS, MCP, MCSE, Microsoft Office, Windows 7, Windows 8.1, Enterprise, Network, Networking, Novell, SAP, Software Documentation, Symantec, Desktop support, Technical Support, Technician, Troubleshooting, User Interface   "
INFORMATION-TECHNOLOGY,"         VP OF INFORMATION TECHNOLOGY       Executive Profile    A results oriented technology leader with over 18 years of IT experience, 8 years of supervisory experience.  Passionate about collaborating with key stakeholders to develop information technology vision and strategy by effectively building organization, processes, infrastructure and services in support of short and long-term business needs. Understands the business value of available tools and applications as to provide optimal strategic benefit at the appropriate cost.      Skill Highlights          IT Governance  Team Leadership  Systems Integration      Contract Negotiations  Disaster Recovery Plans  IT Operations            Core Accomplishments      Implemented a new phone system that will immediately
save the company over $100,000 a year with benefits that have increased
productivity while lowering the need of IT support.¬† This includes vendor contract negotiation, which resulted in the cost of the new phone system to be covered with no out
of pocket expenses.  Managed multiple IT Projects that resulted in increased productivity, performance and revenue.  Enhanced communications between our nationwide offices using Video Conferencing, saving over $50,000 a year in travel costs.  Worked with Marketing to integrate our CRM and other systems with our Marketing systems, which resulted in real-time feedback to marketing and end users of client actions.  Converted VMWare to Hyper-V which resulted in lower costs & quicker recovery as part of the DRP.  Designed, Implemented and maintained a Disaster Recovery Plan that reduced recovery time from 4 days to 2 hours, potentially saving the company from catastrophic downtime.  Initiated a Task management system that resulted in better communication and increased productivity from the team. ¬†This kept all stakehoders in the loop on project status.  Using qualitative and quantitative techniques, discovered numerous ways to improve current systems, saving Bradley-Morris over $250,000 a year.  Mentored and coached employees resulting in a 25% increase in productivity.  History of increasing infrastructure performance and increasing uptime to nearly 100%, saving the company over $5M a year in revenue.  Quickly gained expertise in the company's CRM that resulted in saving the company over $600,000 in consulting fees.  Increased sales and reduced costs by cutting manual quoting process time by 80% through design and implementation of a new automated quoting system.  Spearheaded the design and build of a commissions system that resulted in recovering over $2.5M in unaccounted commissions due.        Professional Experience      VP of Information Technology   07/2014   to   03/2017     Company Name   City  ,   State     Hired to transform the IT department, which was successful within the first few months. ¬†Developed an IT strategy designed to
increase sales and business process efficiency, and lower costs and company
risk. Built and managed a highly effective team of employees, vendors, and
service providers. Reporting
to the CEO, responsible for all information technology budgeting, vendor
negotiations, and business intelligence. ¬†Responsible for the IT Budget, task
management and delegation, and IT staff mentoring and reviews.        VP of Information and Security Technology   02/2009   to   05/2014     Company Name   City  ,   State     Lead all IT operations, including purchasing,
budget and structure. ¬†Conduct performance reviews and record results.
Prepare and deliver reports and presentations on IT issues for CEO and VP of
Sales on Demand. Train employees on system use, workflow procedures, and
technology policies. Manage employees in connection with IT functions.¬†Manage outside vendors and consultants as needed. Served
as the HIPAA compliance officer. ¬†Worked with marketing and the VP of Product Development to align new products concepts
with corporate technology and corporate strategic goals.        Director of Information Technology   02/2006   to   02/2009     Company Name   City  ,   State      Managed all information security to follow HIPAA Compliance guidelines. ¬†Advise the CEO and other executives on advanced technology solutions. ¬†Began serving on the Executive Management Team. Met with client executives to determine client needs, project requirements, and feasibility; translate the needs into technical requirements. ¬†Established high functioning lean IT department to quickly respond to internal and external IT support requests. ¬†Bolstered system performance through design and development of new Electronic Data Processing system by leveraging expertise with Visual Studio 2010, SQL Server, and ASP.NET. Oversaw all areas of Infrastructure.         Information Technology Manager   02/2003   to   02/2006     Company Name   City  ,   State      Continued to improve and expand the Commissions Tracking Application. ¬†Gained expertise in the companies CRM and digitally integrated the Commissions Tracking System with the CRM. ¬†Increased system uptime from 80% to over 99% by implementing new Hyper-V virtual servers/DFS with no downtime. ¬†Developed and deployed corporate software and apps to employee's mobile devices for streamline corporate use and uniformity.         Application Developer   08/2002   to   02/2003     Company Name   City  ,   State      Spearheaded major, year-long initiative to plan, design, build, and implement an ETL commission database system utilizing SQL databases and ASP.Net, including data analysis reporting that recovered more than $2.5M in ""lost"" commissions. ¬†Provided some end-user desktop support.         Education        Information Systems   2014       Park University    GPA: 3.5        Bachelor of Science  :   Management   2007       Park University     Magna Cum Ladue  GPA 3.82         Skills    ASP.Net 4.5, ASP.Net, VB.NET, Active Directory, Backup, Budget, Contract negotiation, CRM, Data Analysis, Data Processing, Databases, Disaster Recovery, ETL, EDI, ITIL, Training, Executive Management, Senior Management, GoldMine, Information Security, HealthCare IT, IT support, Leadership, Marketing, Network analysis, Performance reviews, VoIP, Presentations, Process Enhancement, Product Development, Servers, SQL, SQL Server, Strategy, Desktop support, Visual Studio, Workflow      Military Experience      Electronics Technician   07/1997   to   07/2001     Company Name   City  ,   State     Deployed and maintained CAT5 and fiber optic
cable. Directed and trained subordinate Technicians. ¬†Configured
5 stations with CAT5 and fiber optic cable. ¬†Conducted
quarterly and annual formal performance reviews for all subordinates. ¬†Installed
Windows NT system on more than 400 computers. Earned
good conduct and sharpshooter awards.     "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY INTERN       Professional Profile    To obtain a full time in the Entry Level Information Technology Management field where I can utilize my education to contribute to company's operations and learning opportunities where I can maximize my skills, and advanced training development.      Qualifications        Microsoft Word, Power Point, and Excel              Experience     10/2014   to   05/2015     Company Name   Ôºç   City  ,   State      Provided assistance to students with weak study areas.  Analyzed students in acquiring better understanding of specific weak areas within American Sign Language (ASL) courses.  Contributed students to improve their ASL receptive and expressive skills.         06/2012   to   08/2012     Information Technology Intern    Company Name   Ôºç   City        Participated in human and technology interaction management with supervisor.  Developed an interface between website and databases via Excel that allowed House of Representatives and Senators more effective and easier access to information.  Completed several workshops and lectures about the history of the Library of Congress.         02/2012   to   08/2012     Media Student Assistant    Company Name   Ôºç   City        Set up and maintained the Computer Aided Real-Time translation (CART) system in classrooms and various locations around campus, when needed.  Assisted staff, faculty and students on a daily basis with equipment repairs, customer service and technology problems.  Verified that each classroom had the appropriate equipment and technology needed for success daily.          Education     December 2016       Information and Technology Management American Sign Language    Bloomsburg University of Pennsylvania   Ôºç   City  ,   State      Information and Technology Management American Sign Language 3.35          Languages    Fluent in American Sign Language and English. Can navigate in multicultural situations.      Skills    American Sign Language, Excellent communication, customer service, databases, English, access, Excel, Power Point, Microsoft Word, works, problem solving skills, Real-Time, repairs, supervisor, translation, website, workshops      Additional Information      Awards/Certificates:
*Dean's list above 3.50 GPA          Spring 2016
*Bloomsburg University Career Intensive Boot Camp          Spring 2016
Activities/Communities:
*Chi Alpha Epsilon Honor Society          2015 - 2016
*Delta Alpha Pi Honor Society          2015 - 2016
*Phi Sigma Pi National Honor Fraternity          2015 - 2016
*Signify Club President          2015 - 2016
*Delta Sigma Phi Fraternity Brother          2012     "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY MANAGER       Professional Summary    Possesses an extensive background in Information Technology Management, along with a Masters of Science degree and multiple certifications.  Excels in planning, implementing, and evaluating the systems, infrastructure, and staffing necessary to execute complex initiatives and meet deadlines in dynamic, fast-paced environments; adept at overseeing and participating in the installation, configuration, maintenance, and upgrade of networks, hardware, servers, and peripherals.  Detail-oriented and decisive; applies communication and leadership skills to interface effectively with all levels of an organization.  Expertise spans:
Network Engineering, Helpdesk Administration, Software Licensing, Disaster Recovery, Backup/Restore
Operations/Project Management, Strategic Planning/Analysis, Budgeting, TeamBuilding/Training, Vendor Relations
Policy/Procedure Development, Quality Assurance, Troubleshooting, Problem Solving, Process Improvement.      Experience     04/2013   to   Current     Information Technology Manager    Company Name   Ôºç   City  ,   State      A bankruptcy Trustee office handling Chapter 13 and Chapter 12 cases for the Northern District of Georgia Manages application database/hardware systems used to track Chapter 13 bankruptcy cases, all office technologies,, information systems, and anti-spam/anti-virus servers.  Evaluates, recommends, implements, supports, and troubleshoots hardware and software.  Maintains LAN/WAN infrastructure, connectivity, and security as well as LAN user documentation.  Performs disaster recovery planning.  Administers licenses and service contracts; schedules service visits from vendors and suppliers.  Defines, documents, assesses, and updates IT-related procedures as needed.  Creates and maintains user accounts, including email.  Inspects all employees' computers quarterly to ensure compliance of configuration and settings with office policies.  Coordinates special projects.  Designed and implemented network infrastructure enhancements to improve performance, security, remote access, and connectivity.  Standardized hardware, peripherals, and software.  Established a helpdesk support system for monitoring, prioritizing, and scheduling requests.  Spearheaded the deployment of a new tracking system that provided performance metrics used to identify where additional training and resources were required.  Researched, installed, and configured an enterprise backup solution for disaster recovery that included features to allow users to recover deleted items without the need to recover from DR backups.  Doubled WAN bandwidth and propelled LAN and WLAN performance to 100% or higher through WAN, LAN, and WLAN reconfiguration.  Improved accuracy, more than doubled efficiency from 35% to 87%, and increased cost savings from $250/quarter to $2,500/quarter by developing an automated script for retrieving data from an outside server.  Automated asset tracking by employing a hand scanner and database system to improve efficiency and accuracy.         08/1987   to   06/2012     Network Analyst    Company Name   Ôºç   City  ,   State      A $1B+ global manufacturer of equipment for precision material dispensing, testing, inspection, surface preparation, and curing Fueled a 1,000% improvement in LAN performance by replacing the existing network, which entailed changing software and LAN cabling for 20 existing switches, including reconfiguring the core switch with remote wiring closets with multiple stack units.  Led a team of five network and equipment support specialists.Configured, maintained, analyzed, and troubleshot Nortel and Juniper networks, systems, and equipment (WAN/LAN/WLAN infrastructure, servers, PCs, notebooks, thin clients, printers, and other peripherals) used by 600 workers in Georgia.Supported 200 units configured for operation through client servers.Advanced global company objectives through participation in IT and telecom design and implementation.Advanced to this role through promotions from Mechanical Drafter, Engineering Checker, Mechanical Designer, and Network Administrator.Slashed support requests 75%, cut equipment costs 50%, and boosted work productivity 30% by applying near-zero configuration to develop, install, and implement a thin client solution for 90 plant manufacturing cells.  Reduced standard company imaging and system deployment time 60% before station-specific customization by replacing and/or refreshing 40 PCs each quarter, 100% on schedule.  Planned, designed, installed, configured, and tested wireless networks (WLAN from Cisco, Nortel, and Meraki) in multiple facilities; documented standards for US operations; trained users; and monitored performance.  Replaced 125 field and service laptops by programming standard images and custom configurations on each machine, completing the six-week project on schedule despite disruption of parts availability due to a tsunami.  Championed the use of computers in manufacturing cells to provide drawings and also facilitate order tracking in conjunction with the ERP system; designed and implemented automated pick list and shipping documents as well as real-time tracking for distribution.  Trained and mentored 15 new department staff members and contractors.         02/1753       Designer/Drafter     Company Name   Ôºç   City  ,   State            Plant Manager/Quality Control Manager    Company Name   Ôºç   City  ,   State            Drafter    Company Name   Ôºç   City  ,   State            Accomplishments      Microsoft Word/Excel/Access/Outlook/PowerPoint/Visio/Publisher/Project, Apple Pages, Numbers, Keynote, Autodesk, AutoCAD, SolidWorks, SAP r3 Operating Systems: Microsoft SQL, Microsoft Exchange, SCCM, DOS 6.22, Windows 3.1-Windows 10, Windows NT 3.5 Server, Windows Server 2012, OSX 10.2-10.11, IOS Hardware and WLAN: Nortel, Mitel, Shortel, Cisco, Meraki, Apple AirPort, Palo Alto-Firewall, Sonicwall Firewall Peripherals: Barracuda Web Filter, Barracuda Message Archiver, Riverbed-WAN Accelerator, Dell ISCSI SAN Installation and Configuration: Dell PowerVault, Adtran Routers, Cisco Routers, Catalyst Switches, HP Procurve Switches, ICC Patch Panels, Cross Connects, Cat3-6A (Phone and Data)        Education          Master of Science  :   Leadership    Walden University   Ôºç   City  ,   State             2015     Master of Science  :   Information Systems Management Project Management    Walden University   Ôºç   City  ,   State             2013     Bachelor of Science  :   Information Systems Management Mechanical Engineering    Walden University   Ôºç   City  ,   State              Certifications    MCP, ¬†CompTIA Network+, CompTIA A+      Skills    anti-virus, backup, cabling, Cisco, hardware, contracts, client, clients, database, disaster recovery planning, disaster recovery, email, ERP, features, imaging, information systems, inspection, Inspects, LAN, notebooks, laptops, Mechanical, access, office, enterprise, Network Administrator, network, networks, Nortel, peripherals, pick, policies, printers, programming, real-time, scanner, scheduling, servers, script, shipping, switches, switch, user documentation, telecom, WAN, wiring   "
INFORMATION-TECHNOLOGY,"         ADMINISTRATOR OF INFORMATION TECHNOLOGY         Summary    Advanced Desktop Support Lead/Manager with 14 plus years of experience in the Information Technology field providing Tier II - III technical support. I have demonstrated highly advanced troubleshooting techniques in resolving end-user issues with swift efficiency and going above and beyond SLA. 15 plus years of experience working with United Senate end-users across multiple technological platforms.          Experience      Company Name      Administrator of Information Technology   City        January 17th 2007- Present).  Research, implement and support new technologies in support of developing public policy implement and support of 175-person infrastructure upgrades Train technical and general staff in support processes and troubleshooting techniques Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing system infrastructure.  Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures.  Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor.  Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.  Prepares users by designing and conducting training programs; providing references and support.  Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.  Meets financial requirements by submitting information for budgets; monitoring expenses for the entire Leadership conference.  Protects organization's value by keeping information confidential.          Company Name      United States Senate Network Support Engineer   City        August 17th 20004 -2006).  Integrated, selected and developed procedures to support 3rd party.  Provided support for software, printing, and network access issues to entire Senate community.  Provided senior level support to internal Help Desk operations.  Worked on integrating with 3rd party software.  Responsible for installation, configuration and support of Capitol Correspond sql database.  Trouble shooting with HP printer issues.  Worked on connecting and configuring PC's, and NT servers to the network.  Assure that H/W and software are working smoothly within the environment.  Provide desktop support in a cross-platform environment Support the ongoing development and maintenance of local area network Support effective security systems.  Back-up systems and updates.  Perform special projects as needed.  Identify, research, and recommend solutions on technical issues as needed.          Company Name      United States Senate Software Specialist   City        August 15th 2000 -2004).  Provides client site level 2 support of capitol Correspond database management software running on MS SQL database.  Responsible for installation, configuration and support of Capitol Correspond SQL database.  Provided client training for the use of Capitol Correspond Database.  Trouble shooting with MS SQL, and troubleshooting printer issues.  Provided client training for the use of Capitol Correspond Database.  Worked on connecting and configuring PCs, and NT servers to the network.  Provide desktop support in a cross-platform environment Support the ongoing development and maintenance of local area network Support effective security systems.  Back-up systems and updates.  Perform special projects as needed.  Identify, research, and recommend solutions on technical issues as needed.          Education      AMERICAN MILITARY UNIVERSITY     2014       Master of Arts  :   National Security Studies Cyber Security    National Security Studies Cyber Security        AIR FORCE AIR COMMAND AND STAFF COLLEGE   2013         State      Graduate Certificate: Aerospace, Cyberspace and Joint Professional Education.        MARYMOUNT UNIVERSITY     2007       Master  :   Science Computer Information Systems Management    City  ,   State      Science Computer Information Systems Management        MARYMOUNT UNIVERSITY     1999       Bachelor of Science  :   Computer Information Systems    City  ,   State      Computer Information Systems        MCAFEE  CYBER INSTITUTE      Certified Cyber Intelligence Professional (CCIP).      				2016              Professional Affiliations    Member of the Delta Epsilon Sigma Honor Society Member of Intelligence and National Security Alliance. Member of the Senate Information Security IT group. Member of Council for Emerging National Security Affairs. Member of Partnership for Secure America.       Publications    Congressional Scholar Certificate: Security Policy.
CompTIA   A+, Network+  Security+ (2016)      Languages    Arabic (fluent)      Skills    Arabic, Back-up, budgets, hardware, client, Database, database management, designing, disaster recovery, documentation, financial, Help Desk, HP, local area network, LAN, Leadership, access, 2000, network, networks, NT servers, PC's, policies, printer, processes, Research, sql, MS SQL, desktop support, training programs, Trouble shooting, troubleshooting, Upgrades, WAN, workflow   "
INFORMATION-TECHNOLOGY,"         DIRECTOR OF INFORMATION TECHNOLOGY       Profile    SUMMAR Y
Applying technology and workflow solutions to business challenges is exciting for me because I love to learn and apply
new lessons and approaches to support and enhance the organization to achieve its goals and mission.      Core Qualifications          C#          Oracle SQL          Oracle  Information Management          SQL Server          SQL*Plus  TFS          SharePoint          SharePoint Designer  Database Design          Database Administration          Data Management  ASP.NET          Team Leadership          IIS  PL/SQL          ADO.NET          Tactical Planning  Application Development          Web Applications          IT Strategy  Microsoft SQL Server          Software Development          Agile Methodologies  Requirements Analysis          SDLC          XML  Information Technology          SQL          Software Project Management  Project Management          Analysis          Business Intelligence  Leadership                Professional Experience      Director of Information Technology   11/2012   to   08/2015     Company Name      Provided application and network support services for the MSBA.  The MSBA is a small quasi-public state authority who financially assists school districts in their school building projects.  My group maintains a rackspace hosted asp.net solution tied to SQL Server.  I had all the hardware and software refreshed as well as bringing the development group up to sql server, tfs, and VS 2012.  I personally rewrote their utility and security library from VB.NET to C# and added many more classes to support more static helper functions.  I also developed an architecture based on object modeling for a middle tier.  I was the the login account administrator for the authority which utilized Santander Banking Services.  I wore many hats with my team - developer, manager, network administration and help desk.  I served as the project manager for all current projects and provided business analysis to work out business workflows for my team.  I recommended Tableau as the authority's visualization business intelligence tool.  We just started developing the infrastructure around the new business intelligence tool.  We finished bringing in DSCI for data and phone lines and we are ready to have our phone system hosted in their data center.          Team Leader   05/2005   to   11/2012     Company Name      Lead clinical and research programming development and application support for applications developed by my group for the Cardiovascular Program.  I had three teams under my leadership.  I had the CAS and later the EMERIS group and I project managed the effort to replace a number of legacy systems with modern C# applications.  The second group maintained professional and clinical billing for the cardiology department.  The third group developed and maintained research applications for the cardiology's research department.  I was the logical Oracle DBA who puts objects into production and I maintained our central job scheduler and placed those jobs into production as well.          Chief Information Officer   07/2000   to   02/2005     Company Name      Provide network, application and help desk support for the largest agency in the Commonwealth of Massachusetts, The Department of Mental Retardation.  The agency is now called the Department of Developmental Services and at that time my network team of 5 managed the the entire state of Massachusetts office: 30 field office and 5 state school facilities.  We upgraded to Zen 5.0 of Novell and remotely managed our desktops.  We also developed client server model applications and the electronic service delivery model which was hosted in our facility with ITD's assistance.  Our development platform was classic asp with vb.net and the back end was sql server.          Director of Applications Development   02/1996   to   06/2000     Company Name      Provided application development and support services to the Department of Youth Services.  I lead the Year 2000.  project to convert our Natural/Adabas mainframe system to a ASP web based application YSIS.  I also helped out as a.  banyan administrator to our Network Administrator.          Education      Master of Business Administration (MBA)  :   Management Information Systems, General
Delta Mu Delta    Suffolk University - Sawyer School of Management   City         Management Information Systems, General
Delta Mu Delta        Bachelor of Arts (BA)  :   Economics        GPA:   Omicron Delta Epsilon    Economics Omicron Delta Epsilon        Skills    .NET, asp.net, VB.NET, Adabas, ADO, Agile, Application Development, ASP, agency, Banking, banyan, billing, business analysis, Business Intelligence, cardiology, client server, hardware, Data Management, Database Administration, Database Design, delivery, desktops, XML, help desk support, help desk, IIS, Information Technology, IT Strategy, Leadership, Team Leadership, mainframe, C#, office, SharePoint, Natural, Network Administrator, network administration, network support, network, Novell, object modeling, Oracle, Oracle DBA, developer, PL/SQL, Oracle SQL, phone system, programming, Project Management, Requirements Analysis, research, SDLC, Software Development, Microsoft SQL Server, SQL, sql server, Tableau, phone, Web Applications, Year 2000   "
INFORMATION-TECHNOLOGY,"         VICE PRESIDENT, INFORMATION TECHNOLOGY           Executive Profile     Performance-driven IT executive experienced in building technology organizations that make IT a strategic partner of the company. Creates IT competitive advantages in capability and scale by leveraging best-in-class infrastructures. Highly experienced in building, improving, and turning around IT organizations.       Skill Highlights          IT Strategy  IT Management  Project management  Business Intelligence  Cloud computing  SOX, HIPAA, GLBA      Team building  Enterprise platforms  Business continuity  Disaster recovery  Budgeting/Cost control  IT Infrastructure            Professional Experience      Vice President, Information Technology    November 2012   to   Current     Company Name   Ôºç   City  ,   State      Represent Information Technology as a member of the senior leadership team with oversight of all tactical and strategic aspects of corporate IT systems.  Manage and lead six-person team that oversees all IT Infrastructure and Business Intelligence operations at one of the largest United Ways in the nation ($38M Revenue).  Responsible for $1M annual IT budget including staffing, operations, purchasing, and vendor management with an emphasis on cost savings and value-based solutions.  Engineered strategic evolution of Salesforce CRM with the implementation of email marketing, event registration, credit card purchasing, and volunteer management systems.   Designed and executed IT portion of corporate headquarters move to a new 64,000 sq. ft. building with zero downtime.  Oversaw the creation of a dedicated, IT business intelligence group and structured development environment in strategic support of CRM, data warehouse, and financial reporting systems.   Technology engineering and support of 2-1-1 call center that processes 100,000 to 150,000 calls per year (50% of Colorado's statewide 2-1-1 calls).  Recovered tens of thousands of dollars per year by consolidating and renegotiating IT contracts, implementing infrastructure lifecycle management, standardizing PC and server O/S images, utilizing refurbished equipment, and implementing virtualization technologies.  Implemented company's first comprehensive monitoring and metrics of application, network and server availability/performance.  Responsible for mission critical support of all computer, network, and telecom infrastructure including 175 Windows 7/8 workstations and 35 Windows 2008/2012 servers.  Team maintains over 99.9% uptime for all mission critical hardware and software platforms.          Director, IT Infrastructure    March 2008   to   November 2012     Company Name   Ôºç   City  ,   State      Directly responsible for mission critical support of all computer, network, and telecom infrastructure including 800 Windows XP/Windows 7 workstations and 160 Windows 2003/2008 servers at 28 treatment centers, five operations offices, and two co-location facilities.  As the strategic and technical IT lead, built, manage, and backup eight person team including Network Engineer, System Administrator, Help Desk Manager and IT Support Specialists.  Responsible for all new hire and terminate activities, staff scheduling, mentoring, and reviews.  Consistent record of delivering major IT projects on time and under budget including: integrations of newly acquired treatment centers, new treatment center builds, treatment center moves, co-location deployment, and co-location relocation.  Maintain over 99.9% uptime for network infrastructure using an MPLS WAN with VPN over Internet redundancy.  Maintain over 99.9% uptime for server infrastructure using high availability software (Citrix and Double-Take) and hardware (RAID, UPS, and hot spares) to support company treatment planning systems, record and verify systems, email, and all infrastructure servers.  Designed, deployed, and tested company's first Business Continuity/Disaster Recovery infrastructure for core billing, financial and infrastructure systems.  Implemented company's first comprehensive IT monitoring of network, server, power and temperature health using APC, HP, SolarWinds monitoring tools.  Responsible for $2M OpEx and $2M CapEx IT budgets including staffing, hardware and software purchasing, telecom, BC/DR, and travel.  Responsible for IT compliance with HIPAA and PCI regulations and have designed infrastructure to be complaint with SOX regulations for the future.  Recovered up to $100,000/yr by consolidating billing and vendors, renegotiating IT contracts, implementing infrastructure lifecycle management, standardizing PC and server O/S images, and modeling VMWare-based virtualization.  Coordinate and manage all communications between business operations and corporate IT.  Developed first standardized IT project templates for treatment center integrations and new treatment center builds.  Team responsible for closing 800+ IT support tickets per month.          Manager, IT Operations - Windows    October 2006   to   March 2008     Company Name   Ôºç   City  ,   State      Managed eleven person team of Help Desk Technicians, System Administrators, System Engineers, and System Architects.  Responsible for all new hire and terminate activities, staff scheduling, mentoring, and reviews.  Directly responsible for mission critical support of all Windows-based computer infrastructure including 625+ Windows XP/2000 workstations and 80+ Windows 2003/2000 servers.  Maintained over 99.9% uptime for entire Windows server infrastructure including satellite control systems, imagery production systems, email, and communications servers, and all file and document management servers.  Consistent record of major IT-dependent projects delivered on time and under budget including: mission critical satellite control systems, imagery production systems, and office moves.  Responsible for Windows IT budget planning including staffing, hardware and software purchasing, infrastructure, and travel.  Ensured a stable environment by standardizing processes and procedures and maintaining detailed documentation for all systems.  Coordinated all communications between business operations and corporate IT for Windows IT projects.  Member of IT Management Team responsible for the strategic direction of corporate IT initiatives.  Team responsible for closing 500+ IT support tickets per month.          IT Manager - Networking, Systems, & Support    September 1999   to   October 2006     Company Name   Ôºç   City  ,   State      Managed eight person team of Help Desk Engineers, Network Administrators, Network Engineers, and Telecommunications Administrators.  Directly responsible for mission critical support of WAN, LAN, 300+ Windows 2000/XP workstations, and 85 Windows 2000/2003 servers.  Maintained over 99.9% uptime for entire network and communications systems including real-time trading systems, wire systems, and numerous financial systems.  Responsible for $1.5M annual IT budget including staffing, purchasing, infrastructure, DR/BC, telecommunications, and co-location.  Primary decision-maker in all corporate hardware and software standards.  Direct backup, upgrade, and maintenance policies/procedures.  Coordinate associated IT vendor management.  Consistent record of major, IT-dependent projects delivered on time and under budget including: office moves, subsidiary acquisition and divestiture, network redesign, and software deployment.  Decreased annual IT budget by at least $50K each year from 2003-2006.  Versed in IT compliance with Sarbanes-Oxley and Gramm-Leach-Bliley Act.  Hands-on experience in all aspects of Disaster Recovery/Business Continuity Planning including design, documentation, and testing.          System Administrator    March 1996   to   September 1999     Company Name   Ôºç   City  ,   State      Solely responsible for mission critical support of 400+ Windows 95/98 workstations and 30 Windows NT 4.0 servers for multi-million dollar mortgage broker with offices in 3 states.  Engineer of frame relay-based WAN, TCP/IP-based Ethernet LANs, Motorola and Adtran CSU/DSUs, and Xyplex and Ascend routers Experience also included RAS, Seagate Backup Exec, and disaster recovery.  Administrator of corporate Internet email server (Microsoft Exchange), corporate Internet and Intranet sites (Microsoft IIS), and thin client host server (Citrix).  Taught corporate training classes on Microsoft Office, Microsoft Windows, and Internet usage to new employees.  Developed software training manuals and end-user support materials.  Designed, from ground up, scaleable Windows NT domain, corporate websites, and Intranet site.  Developed and implemented turnkey rollout plan for onsite hardware and software installations in new franchise offices.          Inside Sales Representative    June 1994   to   March 1996     Company Name   Ôºç   City  ,   State              Education      M.B.A   :     Dec. 2007    University of Massachusetts   Ôºç   City  ,   State              B.S   :   Real Estate  ,   May 1994    Arizona State University   Ôºç   City  ,   State              Certifications and Training      Denver Peak Academy - Lean Process Improvement (Black Belt)  Harvard ManageMentor Leadership and Management (12 Courses)  Microsoft Certified Systems Engineer (MCSE)  Microsoft Certified Systems Administrator (MCSA)  Cisco Certified Network Associate (CCNA)   Citrix Certified Administrator (CCA)        Technical Skills      Software: Active Directory, Microsoft Exchange, HP Insight Manager, EMC Avamar, Symantec Ghost, LanGuard Network Security Scanner, Voltage Email Encryption, Websense, Quest Archive Manager, MS Project, Symantec Backup Exec, Microsoft IIS, SharePoint, CA ArcServe, Barracuda Spam Firewall, Blackberry Enterprise Server,  Sophos Anti-virus, Trend Micro Anti-Virus, Bradford Networks Network Sentry, VMWare, Hyper-V, Barracuda Backup, Barracuda Web Filter, Cisco Call Manager, Cisco UCCX, Exact Target, Cvent.  Hardware and Networking: Cisco firewalls, Cisco routers, Cisco  switches, Checkpoint firewalls, HP Procurve switches, Meraki Wi-Fi, Cisco Wi-Fi, HP Proliant, Dell PowerEdge.     "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SENIOR MANAGER           Summary      15+ Years of Leadership experience in Information Technology (as an IT Director and Consultant)   Extensive strategic Vendor Management Expertise (VMO Leadership) Expert in Vendor selection process (RFI, RFP, MSA and SOW) and leader in contract negotiations   Senior Project Management leadership   Co-Chairman of Change Management Review Board   Saved Millions of Dollars in vendor expenses through successfully implemented sourcing ‚ÄúPartnerships‚Äù   Implemented and Lead a Business Relationship Management Team   Accomplished IT Technologist with a strong Business acumen, including an MBA Degree   Successfully resolved complex Business, Technical and Operational issues   Specialist at presenting Executive Level Technical Business Presentations (VP/SVP/CIO)         Highlights          Global and strategic sourcing  Negotiations expert  Vendor management  Project management       Vendor selection process   IT Technical Support  Cloud Computing  MBA Degree            Experience      Information Technology Senior Manager    April 2013   to   February 2015     Company Name   Ôºç   City  ,   State      Leading worldwide major manufacturer, distributor and retailer of high quality vitamins & supplements   Leadership role in the Vendor selection process (RFI/RFP/SOW)  Negotiated and Contracted with selected  technology vendors to optimize quality and minimize IT costs   Successfully directed several major Vendor sourcing projects of  Enterprise Business critical applications (Oracle EBS Suite)  Draft, negotiate, and manage large complex vendor contracts    Measure Vendor performance via Scorecards (SLA's, Performance Metrics, System Availability)   Implement and manage multiple successful ""partnerships"" with carefully selected key Vendors (Infosys, Accenture, MindTree, Presidio, Salesforce, Oracle (OMCS), Cisco, Genpact, TechDemocracy, Tata, Pegasystems, Amdocs, etc.)   Annual recurring savings of $2.75 million dollars from large ‚Äúre-negotiated‚Äù support agreements.  Implemented Onsite, Onshore and Offshore talent sourcing  models (completed on schedule)   Worked with the Business and IT Teams to successfully implement new technical support vendors/partners.          Information Technology Director     January 2000   to   February 2013     Company Name   Ôºç   City  ,   State      Major Entertainment Company providing Internet, Email, VoIP and HDTV/VOD to 3.2 million customers Information Technology Director: Researched, selected, implemented and managed multiple Vendor relationships Lead several RFI, RFP, MSO and SOW's.  Drafted and approved contract amendments/renewals.  Extensive Business Systems, Project Management and Business Relationship achievements.  Director of Information Systems with extensive experience in Customer Service technologies.  Directly responsible for Managing Infrastructure and Technical Application Support teams, Improved overall contact center system uptime from 99.93% to 99.99% through monitoring and proactive maintenance.  Maintained several JD Powers top system performance ratings.  Directed a Business Relationship Management team which was integrated within the Business Units.  Our IT customer surveys improved from C- to B+ under my lead.  Successfully managed over 45 IT Projects, with many coming in on-time, on-budget and with required Business functionality Extensive Strategic Vendor Management expertise and overall responsibility for System Availability (vendor performance metrics, report cards and SLA's).          Business Systems Delivery Consultant    January 1999   to   January 2000     Company Name   Ôºç   City        Client Company (Cablevision Systems) ‚Äúcontract-to-hire‚Äù and was offered a Senior Management position within Corporate Information Technology.  Started a new Technology Support team, centrally supporting over 110+ Business Applications.          Client Services Manager    January 1998   to   January 1999     Company Name          Provided professional consulting services to multiple Fortune 500 Companies in Investments, Banking, Finance and Insurance areas.  My customers include Merrill Lynch, Guardian and JP Morgan Chase.  Implemented customized CRM applications to streamline money transfer reconciliations between World Bank Members.  Responsible for System Implementations, Project Management, Project Costing and all Customer Executive Level communications.  Assisted the Sales team in closing 3 major new accounts (Sales Support role).          Education      M.B.A., Masters   :   Business Administration      Adelphi University    Ôºç   City  ,   State     Business Administration        B.S   :   Management and Economics      State University of New York   Ôºç   City  ,   State      Management and Economics        ITIL Certifications:   by New Horizons Consulting ITIL v3 Foundation ITIL v3 Practitioner Pega Certified Project Management Project Manager Certification                 Skills    streamline, Banking, budget, Business Systems, C, Cisco, closing 3, Consulting, contracts, CRM, Client, Customer Service, E-Business, Email, Senior Management, Finance, Guardian, Information Systems, Information Technology, Insurance, Investments, ITIL, ITIL v, Leadership, Director, Managing, money, MSA, negotiating, Enterprise, Oracle, Project Management, quality, Relationship Management, RFI, RFP, Sales, Sales Support, SLA, Strategic, technical support, Vendor Management, VoIP   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SPECIALIST       Career Overview    Temporary/Permanent Service Representative PROFILE: Professional and personable in relating to customer and coworkers, over 10 years' experience in customer relations, excellent verbal and written communication skills.  Dependable, responsible contributor committed to excellence and success. Efficient problem solver with excellent decision-making, organizational, and interpersonal skills; able to effectively communicate with customers of all socioeconomic levels. Knowledge of principles and processes for providing customer and personal services; including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Analytical thinker, relentless researcher and an experienced problem solver. Adaptable and able to work under pressure and remain productive in a fast-paced environment. Trained team members Ability to take charge with little to no guidance Excelled as a leader when in charge Trained in management procedures, analyzing data and the principle of business Communication Excellent interpersonal and social skills; experienced in successful team collaboration to achieve goals Effective oral communications using a phone, individual, group, training, facilitating & presentations Efficient written communications utilizing report writings, developing presentations, through emails and policies & procedures Customer Service Ability to resolve problems in a timely manner Professional and personable in relating with clients and coworkers Ability to remain calm, patient, and productive in a fast-paced environment Knowledge of principles and processes for providing customer and personal services.  This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction       Qualifications        Microsoft Office, Word, Excel, PowerPoint, & Outlook. Microsoft Operating System
Proficient in Remedy and IBM ticketing system                Work Experience     February 2013   to   December 2013     Company Name            Windows 7 Support desk Technician						  40+ hours per week Houston, TX 						   $28,800 per year Supervisor: Laura Burke Dallas-based CompuCom Systems, Inc.  is a leading provider of end-user enablement, customer service, service experience management, and cloud technology services to Fortune 100 companies.  CompuCom partners with enterprises to develop smarter ways they can work grow and produce value for their business and provide excellent customer service.  Served as a Windows 7 Customer Support agent for Cigna Health Care Provided customer service support to 35,000 Cigna Health employees after Windows 7 migration Handled inbound phone calls that involved a variety of requests and inquiries Helped customers solve a wide variety of technical support issues Technical support issues involved installing software and hardware for a specific programs Offered suggestions that provided a more complete solution to the customers' needs Handled both high and low volume of calls in both English and Spanish Used good communication skills, problem solving skills, and all available tools to resolve all issues Provided excellent customer service quickly and efficiently.         October 2010   to   August 2012     Company Name          Information Technology Specialist        40+ hrs per week Heidelberg Germany          $40,000 per year Supervisor: Maurice William Information technology specialists are responsible for customer service for unit members and key leadership, maintaining, processing and troubleshooting military computer systems/operations.  Provide customer and network administration services Maintain hardware, software and network Preformed general clerical duties such as typing, answering phones, filing, record keeping and maintaining military equipment Executed duties under little to no supervision Helped unit members solve a wide variety of technical support issues Technical support issues involving installation of software/hardware for specific programs.         May 2007   to   October 2010     Company Name          Maintenance Supervisor        40+ hrs per week Heidelberg Germany	$40,000 Supervisor: Wendy McDermott The wheeled vehicle mechanic is primarily responsible for supervising and performing maintenance and recovery operations on wheeled vehicles and associated items, as well as heavy-wheeled vehicles and select armored vehicles.  Supervise and perform field and sustainment maintenance on wheeled vehicles and construction equipment Supervise recovery operations on wheel vehicles and related activities including electrical wiring harness system repair/maintenance Inspecting, servicing, maintaining, replacement, adjusting and testing of wheeled vehicles and material handling equipment systems, subsystems and components Performed management or stock record/warehouse functions pertaining to receipt, storage, distribution, and issued and maintained equipment records and parts Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents and raised the quality and accuracy of performance, cost, and parts through improved maintenance management.         April 1998   to   February 2003     Company Name          Team Leader        Infantryman								40+ hrs per week Schofield Barracks, HI								$28,000 per year Supervisor: Tony Cata The infantry is the main land combat force and backbone of the Army.  They are responsible for defending our country against any threat by land, as well as capturing, destroying and repelling enemy ground forces.  Perform as a member of a fire team during drills and combat Aid in the mobilization of vehicles, troops and weaponry Assist in reconnaissance missions Process prisoners of war and captured documents Use, maintain and store combat weapons (e.g., rifles, machine guns, antitank mines, etc.) Maintained the records and maintenance for military weapons.          Education and Training     October 2014     DeVry University   City  ,   State       Bachelors of College of Business Management  :   Technical Management    GPA:   Graduation with Distinction GPA: 3.0    Technical Management Graduation with Distinction GPA: 3.0            Principles of Management
Project Management              Interests    U.S
Veterans Preference: 10 Points          Military Serves: 05/2007 - 08/2012, Honorable Discharge	 Military Serves: 04/1998 - 02/2003, Honorable Discharge
Security Clearance: Secret inactive
Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority.      Skills    Army, clerical, good communication skills, hardware, Computer Knowledge, contracts, excellent customer service, customer service, Customer Support, electrical wiring, English, filing, IBM, Information technology, leadership, mechanic, Excel, Microsoft Office, Outlook, PowerPoint, Windows 7, Word, migration, weapons, Multi-tasking, network administration, network, Operating System, problem solving skills, Project Management, quality, record keeping, shipping, Spanish, Supervisor, supervising, supervision, Technical support, Technician, answering phones, phone, troubleshooting, typing      Additional Information      Citizenship: U.S
Veterans Preference: 10 Points          Military Serves: 05/2007 - 08/2012, Honorable Discharge	 Military Serves: 04/1998 - 02/2003, Honorable Discharge
Security Clearance: Secret inactive
Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority.     "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY COORDINATOR       Career Overview     AVP / Director of Information Technology I Network Engineer with extensive experience.                                                  Strengths - excellent communication skills, strong problem solving skills. Sound work ethic, capable of working independently or in a team environment. Highly professional with the ability to set and maintain priorities.        Qualifications         Certifications and Certificates:    ‚Ä¢ Microsoft Certified Professional    ‚Ä¢ Comp-TA A+ Certified    ‚Ä¢ Microsoft SOL 2000 Design and Administration    ‚Ä¢ Microsoft Access I. II. III    ‚Ä¢ Navision Report Writer I & II    ‚Ä¢ Web design       Software I Hardware Knowledge:    ‚Ä¢ Operating Systems: Installation & support of Microsoft Windows up to and including Windows 8.1   ‚Ä¢ Sever Systems: Installation & support of Microsoft Server, up to and including Server 2012, SCO UNIX   ‚Ä¢ Microsoft Active Directory    ‚Ä¢ Database Software: Installation & support of Microsoft SQL up to and including SQL 2012.      Highly proficient with Microsoft Access and Sybase databases   ‚Ä¢ ERP Software: OMD and Installation & support of Microsoft Navision up to and including NAV2013 R2   ‚Ä¢ Office Suites: Microsoft Office 97 - 2013   ‚Ä¢ Email Programs: Microsoft Exchange, Ipswicth Imail    ‚Ä¢ Content management platform: WebGui and Magento   ‚Ä¢ Familiarity with a wide variety of Cisco and Fortinet Firewalls. 3Comm, Netgear, Hp and Cisco routers and switches    ‚Ä¢ Expert knowledge of a variety of Smartphone operating systems including Windows Mobile, Blackberry, Android and IOS    Sprint Coral, Nortel and Free PBX VoIP phone and voice mail systems                 Work Experience     May 2000   to   Current     Company Name    City  ,   State    Information Technology Coordinator        2003 & 2008 Administrate employee of the year / President Club Winner Repeated employee of the month winner Continually evaluating and implanting new technology to save cost, maintain and improve business process Sole point of contact for 150 people including remote staff Led $300,000 implantation of Navision ERP System Continual in-house refinements and improvements to Navision Upgraded from Navision's proprietary C/side database to SQL 2000 database Continual in-house refinements and improvements to Navision Created and implemented custom databases for leading National and Regional financial institutions that increase revenue Initiated use of remote control programs to train and help trouble shoot customer issues in a more timely manner Final point of resolution for customer software and hardware issues Responsible for onsite installation of industry specific hardware and software Implemented ACT 2006 Customer relation management database Led redesign of corporate website to including online shopping cart, site costumer extranet, and employee intranet Led the development and implemented of electronic work order ticket which greatly improved cash flow Led the revision of service call dispatch process to an automated delivery system via cell phones Developed numerous in house databases and reports to suite customers specific billing and reporting  needs Negotiate contracts and interface with vendors Designed, lunched and maintain company wide disaster recovery plan Design network infrastructure and lead relocation team of corporate headquarters and regional warehouses Responsible for maintaining and securing a Microsoft Windows 2003 environment Employee systems configuration and training employees on a variety of network systems Organizing and Supporting Communicating between Management & Employees Design network infrastructure and lead relocation team of corporate headquarters and regional warehouses Upgraded to all servers to windows 2003 from Windows NT 4 0 Maintain and make sure all software is up to date and compliant Responsible for onsite installation of industry specific hardware and software Coordinate computer related training for service staff.         January 1996   to   Current     Company Name    City  ,   State    Information Systems Manager        Designed in house proprietary costumer relation database.  Designed and implemented Microsoft 2003 SBS.  Led design of corporate web site and internet marketing campaigns.  Responsible for corporate network security and customer WI-FI network.          Education and Training     1 1988     Curry College   City  ,   State      Business Management   Bachelor of Arts    Business Management        Certifications    Microsoft Certified Professional -NT 4 0 Microsoft Certified Professional - Windows XP / Windows 2003 Microsoft Certified Professional - Internet Comp-TA A+ Certified Microsoft Certified System Administrator (eligible should be completed by end of 2006) Microsoft SQL 2000 Design and Administration Microsoft Access I, II, III Navision Report Writer I & II       Skills    A+ Certified, Active Directory, billing, business process, C, cash flow, Cisco, Cisco Routers, Hardware, network systems, Content management, contracts, Coral, databases, Database, delivery, disaster recovery, Email, ERP, extranet, financial, Firewalls, internet marketing, laptops, Lotus, Microsoft Access I, Microsoft Access, Microsoft Certified Professional, Microsoft Certified, Microsoft Exchange, Office, Microsoft Office 97, Windows, Windows 2000, 2000, Microsoft Windows 2003, Microsoft NT 4, NT 4 0, Windows NT 4 0, Microsoft Windows NT4 0, Windows XP, Navision, network security, network, Office Suites, Operating Systems, Organizing, Report Writer I, reporting, SCO Unix, servers, Microsoft SQL, SQL 2000, Sybase, System Administrator, phones, phone, training employees, Visio, voice mail, web site, website      Additional Information      Awards:
Who's Who Among Students in American Universities and Colleges
Outstanding Young Men of America
United States Achievement Academy - National Award Winner Sanford R. Levitt - 1 -     "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SPECIALIST         Summary      Recent graduate seeking opportunity in hardware and software support. Highly poised and dedicated with strong education and training in supporting computer issues.  Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths.  Resourceful team player and fast learner seeking to leverage background into a database administrator role with a progressive organization.        Skills          Hardware updates  Process improvement implementation  Permissions management  Software licenses and patches  Excellent problem solving skills  Operating systems      Task estimation  GUI and tools  Knowledge of streaming video platforms  Timeline management  Operational support  Windows operating systems            Experience      Information Technology Specialist  ,     02/2019   to   Current     Company Name   ‚Äì   City  ,   State      Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features  Kept hardware and software systems current with latest patches and current licenses  Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers  Trained new employees on support processes, procedures and knowledge base  Mentored other technical engineers and support professionals to provide professional development and skill enhancement  Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources         Shift Leader  ,     11/2016   to   Current     Company Name   ‚Äì   City  ,   State      Assigned daily tasks to employees and monitored activity and task completion.  Diligently restocked work stations and display cases.  Routinely moved and stocked food products weighing up to  40  pounds.  Performed all position responsibilities accurately and in a timely manner.  Strictly followed all cash, security, inventory and labor policies and procedures.  Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.  Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.  Reported to all shifts wearing a neat, clean and unwrinkled uniform.  Handled currency and credit transactions quickly and accurately.  Followed food safety procedures according to company policies and health and sanitation regulations.         Customer Service Representative  ,     04/2017   to   09/2017     Company Name   ‚Äì   City  ,   State      Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.  Operated a POS system to itemize and complete an average of  50  customer purchases.  Routinely answered customer questions regarding merchandise and pricing.         Chef  ,     06/2016   to   02/2017     Company Name   ‚Äì   City  ,   State           Education and Training      GED        Fremont Adult & Continuing Education   -   City  ,   State             Information Technology  ,   2019     Unitek College - Fremont   -   City  ,   State             Skills      Hardware updates  Process improvement implementation  Permissions management  Software licenses and patches  Excellent problem solving skills  Operating systems    Task estimation  GUI and tools  Knowledge of streaming video platforms  Timeline management  Operational support  Windows operating systems        Work History      Information Technology Specialist  ,   02/2019   to   Current     Company Name   ‚Äì   City  ,   State      Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features  Kept hardware and software systems current with latest patches and current licenses  Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers  Trained new employees on support processes, procedures and knowledge base  Mentored other technical engineers and support professionals to provide professional development and skill enhancement  Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources         Shift Leader  ,   11/2016   to   Current     Company Name   ‚Äì   City  ,   State      Assigned daily tasks to employees and monitored activity and task completion.  Diligently restocked work stations and display cases.  Routinely moved and stocked food products weighing up to  40  pounds.  Performed all position responsibilities accurately and in a timely manner.  Strictly followed all cash, security, inventory and labor policies and procedures.  Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.  Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.  Reported to all shifts wearing a neat, clean and unwrinkled uniform.  Handled currency and credit transactions quickly and accurately.  Followed food safety procedures according to company policies and health and sanitation regulations.         Customer Service Representative  ,   04/2017   to   09/2017     Company Name   ‚Äì   City  ,   State      Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.  Operated a POS system to itemize and complete an average of  50  customer purchases.  Routinely answered customer questions regarding merchandise and pricing.         Chef  ,   06/2016   to   02/2017     Company Name   ‚Äì   City  ,   State        "
INFORMATION-TECHNOLOGY,"    Objective    To obtain a position in the information technology, personnel development, or computer science field to help manage, develop, and support projects and individuals.           ADJUNCT INFORMATION TECHNOLOGY INSTRUCTOR       Experience      Adjunct Information Technology Instructor   01/2014   to   Current     Company Name   City  ,   State       Taught courses concerning the Python, Visual Basic, and C# programming languages.  Sat on CIT advisory board committee to improve and recruit students to the KCTCS CIT program.          Information Technology Instructor and School Technology Coordinator   11/2011   to   Current     Company Name   City  ,   State       Responsible for meeting the educational needs of high school students.Instructed classes concerning A+ certification, Cisco certification, web design, programming, game design, and help desk.  Taught programming courses concerning C#, Python, Java, and Javascript programming language, as well as taught various web frameworks.  STC support staff for CTE Unit to meet staff's technological needs including LMS support, teacher technology training, and maintaining school website.  Developed mobile applications with student body to meet district needs.  Supervisor of internally ran Help Desk, support ticket maintenance, and department head of technology troubleshooting for staff. ¬†          Geek Squad Agent   04/2007   to   09/2010     Company Name   City  ,   State        Set up, tested and configured networks, desktops, laptops and printers.     Coordinated hardware and software repair processes with outside vendors.        Trained ¬†new employees in effective diagnostic and repair procedures.          Analyzed software, hardware and network systems for various transmission systems.        Configured and installed routers, switches and wireless controllers.            Education      Master of Science  :   Computer Information Systems   2015       Murray State University   City  ,   State       Project Management and Data Analysis Emphasis        Master of Arts  :   Education   2013       Murray State University   City  ,   State       Educational Technology Emphasis        Bachelor of Science  :   Education   2011       Murray State University   City  ,   State        Middle School Science and Social Studies Emphasis  GPA: 3.69         Information Technology Certifications      Comptia - Strata IT Fundamentals  Microsoft Technology Associate - Network Fundamentals  Microsoft Technology Associate -¬†Windows O.S. Fundamentals  Microsoft Technology Associate - Software Development¬†  Microsoft Technology Associate - Web Development         Skills      Google and Microsoft suite experience through coursework and classroom implementation.  Familiar with both the educational and information technology fields.  Experience in both project management and educating teachers on the use of technology in the classroom .         Awards / Recognition / Volunteer Work      ¬†Kentucky Colonel Award¬†  HCHS Curriculum Committee - Vice Chair ¬†  Cum Laude - Murray State University					     May 2011      "
INFORMATION-TECHNOLOGY,"         SENIOR DIRECTOR, INFORMATION TECHNOLOGY       Executive Profile     A distinguish Director of Information technology with expertise in diverse range of industries within multiple industries settings globally. Demonstrated success in Network design and management, Enterprise Resource Planning implementation and management, Cloud Technologies and Internet Technologies. Well Organized, results oriented individual with proven ability to implement standards, processes and procedures the improve business functionality. Solid management skills, capable of building, leading and motivating individuals to maximize productivity while forming cohesive team environments. Exceptional communicator focused on building strong client relationships.       Skill Highlights          Small business development  Project management  Leadership/communication skills  Business operations organization  Client account management  Negotiations expert  Budgeting expertise  Employee relations  Self-motivated   Collaborative    Decisive¬†       Enterprise platforms  Forecasting specialist  Knowledge of Product Lifecycle Management (PLM)  Hardware and software upgrade planning  Product requirements documentation  Self-directed  Scrum methodology  Performance criteria tracking            Core Accomplishments      Saved more than $ 10 million amortized over 3 years by using cloud technologies instead of buying new infrastructure hardware to upgrade infrastructure¬†for Weston Educational Group.      ‚Äã       Directed¬†the implementation¬†of a new¬†Student Information System and Customer Relations Management system for 2 colleges. Both projects were completed on-time and under budget.                 Increased core system availability to  99.999 % by developing standards and architectural governance and implementing best practices.                     Led a successful implementation and integration of an acquired college into the¬†Weston Educational Group.¬†Project was completed a month ahead of schedule and under budget.                           Reduced the incidence of IT issues by  50 % globally by using visualization tools such as Tableau and DOMO¬†to identify trends in support tickets which resulted in more training to address root causes.                              Operations Management:           Managed  all technologies at 10 campuses spread from Florida to California for Weston Educational Group . These technologies were used by students, faculty, campus administration and corporate office staff and executives.¬†  I oversaw all¬† day to day operations of the Information Technology department of Weston Educational Group.       Staff Development:        At Weston, restructured the team to a smaller more flexible team and¬†used outsourced resources for more specialized functions. This resulted in a¬†60% reduction in payroll expense¬†¬†   At American Career College and West Coast University,¬†I mentored and coached employees resulting in no staff turnover and also been recognized as one of the best Business Analyst team in Campus Management Corporation implemented sites globally.  At BatchMaster Software, I launched a new consultant group¬†to implement a manufacturing based ERP system using the rapid implementation module¬†I devised. This increased successful implementation by 80% and reduced implementation time to 4 weeks.  At BatchMaster Software, I also implemented a support team in India that provided post implementation support based on new policies and procedures I created. Customer satisfaction increased by 75%.     I was voted the¬†employee of the year in 2010 out of over a thousand employees for outstanding contributions and going above and beyond.    Presented at industry conferences every year starting from 2012 on integrated solutions and automations tools to help improve efficiency and data integrity.        Professional Experience     02/2015   to   11/2016     Senior Director, Information Technology    Company Name   Ôºç   City  ,   State     Weston Educational Group Inc, is a private post-secondary institution focused on the Allied Health and Personal Wellness sector. It has 3 major brands with campuses spread from Florida through to California. As the Senior Director, I oversaw the day to day operations of all aspects of technology. This included a student and faculty portal that needed to be support 24/7, a Student Information System (SIS) that was used to manage all aspects of the student matriculation from a lead, through financial aid to academics, student services and career services.  ‚Äã     Spearheaded  phone system migration to the cloud , resulting in a  99.999 % uptime in the phone system. It also reduced the maintenance cost that comes with an outdated system to¬†$0¬†and allowed us to manage the system remotely.        Accountable for¬† Information Technology ¬†(IT) including overall customer satisfaction.         Managed team of¬† 6 IT ¬†professionals. I restructured the department and reduced the team to 6 generalized IT personal and outsourced functions that required specialized functions. This reduced payroll expense by 60%.        Spearheaded cross-functional initiative to achieve  a smooth integration of Missouri College after it was acquired into the Weston Education Group .         Strengthened company's business by leading implementation of  industry leading SIS for the management of the campuses and CRM for admissions.         Negotiated a new contracts with vendors to reduce prices by as much as 28%.        Developed and launched regular training sessions to help associates with most common reported issues. Used DOMO to visualize trends in support cases and then developed training materials on the most common reported issues.        Instituted a new web based support ticketing system which allowed students, faculty and staff members to generate tickets requesting for help. Prior to this system only staff members could generate support tickets on an internal system. The new system had rules incorporated which auto routed tickets based on the characteristics selected.        Recommended and implemented all of the enterprise applications onto the cloud. This saved the organization $10 million amortized over 3 years if we were to have upgraded the infrastructure in-house to accommodate the new enterprise applications.        Launched the migration of the staff and faculty to Office 365 (Microsoft's cloud version of office) after migrating the students. This enabled every user to have access to the latest version of the complete Office suite and ¬†One-drive for individual file storage. From a system point of view, the enterprise has access to the latest versions of systems from Microsoft plus an infinite access to Microsoft resources to support the infrastructure.         07/2009   to   02/2015     Senior Manager, Student Information System    Company Name   Ôºç   City  ,   State     American Career College and West Coast University is a private post-secondary institution that trains students in the Allied Health sector with annual revenue of over $300 million. Oversaw the Student Information System for both brands¬†which had a student portal, faculty portal and several integrations into other systems such as a CRM system and internal applications developed on SharePoint platform.  ‚Äã  ‚ÄãHired and managed a¬†team of Business Analysts and support engineers to support the Student Information System (SIS).¬†  ‚Äã  Developed business processes and Service Level Agreements used by the business analysts and support engineers.  ‚Äã  Oversaw an off-shore development team in India to develop¬†innovative solutions¬†on SharePoint platform integrated into the SIS as a means of adding automation to enhance productivity and data validation.  ‚Äã  Managed the relationships with vendors associated with the student information system.  ‚Äã  Started with the organization as an IT Manager and led the team to stabilize the environment.  ‚Äã  Collaborated with the HR department to develop on-board training on systems. This increased the ROI on new associated from day 1¬†and reduced the number of support tickets from new associates.  ‚Äã  I was a key member in the process of planning and moving from a small server room to AT&T collocated datacenter.  ‚Äã  I advised in the development and relocation of two of the West Coast campuses.        01/2005   to   08/2009     President    Company Name   Ôºç   City  ,   State     Aldreteem Inc was created to support small to mid-sized organizations that wanted to implement Enterprise Resource Planning systems but did not have the resources to manage the system in-house.       Accountable for¬† the entire business ¬†including overall customer satisfaction and profitability.            Created new revenue streams through  by partnering with other ERP vendors that did not have our expertise to deploy solutions on Sage, SAP, Great Plains¬†and Epicor.          Generated new business¬†by signing a national agreement with a leading national hospitality company to manage their ERP system and provide auxiliary IT services.           Strengthened company's business by leading implementation of  all projects.           03/2001   to   12/2004     Director, Client Services    Company Name   Ôºç   City  ,   State     BatchMaster Software Inc develops an Enterprise Resource Planning system for the process manufacturing industries integrated into Sage Platinum, SAP Business One and Microsoft Great Plains. Prior to joining eWorkPlace, their solution was deployed through a network of resellers who did the implementation and primary support. I created new revenue streams for both parties by creating the Client Services group where the resellers focused on client relationships and sales. They could resell our services.  ‚Äã   Increased¬†revenue by 60% through¬†the creation of the client services department. The department performed implementations and support.        Created the Rapid implementation process where we reduced the implementation from months to 4 weeks.        Strengthened company's business by initiating and leading the development of the relationship with SAP.        Spearheaded the implementation of an off-shore support team to support customers post implementation. Customers found the team helpful with upgrades and update and well as phone support software maintenance renewal increased by 80%.        Created and spearheaded  the customer satisfaction survey , resulting in a  45 % increase in¬†customer satisfaction which resulted in customers renewing their yearly software maintenance which increased revenue.          Education     2010       Business Administration    Walden University   Ôºç   City  ,   State  ,   USA       3.85 ¬†GPA      Minor in¬† Leadership                       Bachelor of Science  :   Information and Business Systems Technology    University of Essex   Ôºç   City  ,   State  ,   UK      Member of¬† the world famous Essex University¬†Afro-Carib ¬†Club      Played soccer for the University           Skills     Enterprise Resource Planning Systems   Education Software: Campus Nexus Student, Student and Faculty portal  Accounting Systems: Sage Platinum, Microsoft Great Plains, AccountMate, SAP Business One¬†  Learning Management Systems: Dialoge EDU; eCollege; Moodle Rooms  Manufacturing Systems: BatchMaster  Customer Relationship Management Systems: Microsoft Great Plains CRM, Campus Nexus CRM,    Enterprise BackOffice Systems   Microsoft Server  Microsoft SQL server  Microsoft Exchange  Microsoft SharePoint  Linux  Storage Area Network  Active Directory  Microsoft Terminal Services  Microsoft Remote desktop Services  Citrix¬†   Network Devices and Monitoring Tools   Juniper switches, routers¬†and firewalls  Netgear switches, routers and firewalls  CISCO switches, routers and firewalls  Solarwinds network monitoring tools  Sophos Unified Threat Management  IDERA SQL Management  WebSense   Virtual System   VMWare  HyperV  Cloud based phone systems  Cloud based storage and backup   Cloud Technologies   Amazon Web Services  Microsoft Azure and O365   Miscellaneous Applications and Desktop Applications   Microsoft Office suite  Sophos Anti-Virus  Sophos Mobile Device Management  DeepFreeze Desktop management     "
INFORMATION-TECHNOLOGY,"         DIRECTOR OF INFORMATION TECHNOLOGY       Summary    IT Director/Manager with extensive experience in network operations, leveraging expertise in organization growth and problem solving. Driven, professional and detailed-oriented with the proven ability to plan, design and implement technical systems, improve process flow and administer departmental budgets.      Highlights          Operating Systems: Windows 7, 8.1, 10, Windows Server 2008 R2 & 2012  Exchange Server 2007 & 2010 - Apple; Mac OSX & iOS - BB10 OS, Android  LAN, VPN, WAN IP networking  Citrix and remote terminal services, LogMeIn, Team Viewer, Skype for business.  Experience with SQL, SaaS and Hyper-V  Active Directory Services, Group Policy, DNS, DHCP, SSL, WSUS and FTP  San/Nas Storage, Cisco Routers, HP Switches, Sonicwall Firewalls  Symantec Backup/AntiVirus, Trend-Micro, Arcserve, Acronis                Experience     January 1996   to   January 2016     Company Name    City  ,   State    Director of Information Technology        Directed and managed the entire IT operations for a commercial real estate investment company with over 15 locations throughout the U.S.  Forecasted and planned all network information processing and communication needs for the entire company.  Provided senior level leadership on all IT security and risk management concerns.  Being proactive to ensure the continued functionality of a stable, reliable, and secure IT environment, including focus on current and anticipated cybersecurity threats and risk.  Ensured technology compliance with SOX, PCI, IT general and regulatory controls.  Established, documented and administered all IT operational policies and procedures to control systems and integrity risks.  Created and analyzed annual IT operational and capital budgets and 5-year plans.  Efficiently used monies allocated within those budgets.  Inspected 3rd party contracts, evaluated and negotiated proposals for software and hardware services.  Project leader for developing, planning and instituting disaster recovery and business continuity.  Provided redundancy on all network components and system failovers.  Redundant communication and internet lines using BGP for failover.  Ensured the consistency of existing applications by creating, maintaining, testing and enforcing standards/procedures for implementing software rollouts.  Used document imaging system for record retention.  Maintained and upgraded all Audio/Video in conference rooms.  Installed office security: Card key and camera systems.  Hired and managed system administrators and supervised outside consultants.  Originally hired as IT Manager promoted to Director in 2002.         January 1995   to   January 1996     Company Name    City  ,   State    Manager of Information Technologies        Provided network administration, PC and network trouble shooting, file server configuration, backup systems configuration, network and switch management.  Maintained Lotus Notes Domino Mail Server, operating system and application software upgrading, anti-virus and firewall management, hardware configuration and troubleshooting, application maintenance and administration.         January 1992   to   January 1995     Company Name    City  ,   State    Sole IT person Manager of Information Services        Recruited to relocate to Chicago to run the accounting operations system.  Began at LINC as the Accounting Operations Manager eventually became the Network Manager.  Maintained UNIX and Novell servers.         January 1991   to   January 1992     Company Name    City  ,   State    Customer Service Representative        Recruited by Software Company to relocate to Wellesley, MA.  Provided technical support for customers.          Education          Baruch College   City  ,   State      Accounting  BS    Accounting        Skills    Accounting, Active Directory, anti-virus, AntiVirus, Apple, Arcserve, Audio, Backup, BGP, budgets, Cisco Routers, Citrix, hardware, contracts, DHCP, disaster recovery, DNS, Firewalls, firewall, focus, FTP, hardware configuration and troubleshooting, HP, imaging, IP, LAN, leadership, LINC, Domino, Lotus Notes, MA, Mac, Director, Exchange Server, Mail, office, Windows 7, network administration, Nas, Network, networking, Novell servers, Operating Systems, OS, operating system, PCI, camera, policies, Project leader, proposals, real estate, risk management, San, server configuration, SQL, SSL, Switches, switch, Symantec, technical support, Trend, trouble shooting, UNIX, upgrading, Video, VPN, WAN, Windows Server   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY (INTERNSHIP)       Summary    MBA graduate specialized at a Business Management of the industries institution which crosses the fields such as healthcare, and IT to compare the optimal practices between the major players. To obtain an analyst position, utilize professional Skill and Knowledge in business. Preferably in business analyst.      Skills     Language: Chinese, English and Japanese  Professional Skills:    Microsoft Office, Excel, Power Point, Word, Outlook, SQL,  Adobe Suit, Flash, Photoshop, Illustrator,¬†  3D Max¬†  Others: PHP, Java, C#, Visual Basic, HTML, Cording, Programming, Customer relationship management (CRM) ERP System, RFID, E-Commerce, Electronic Product Code (EPC) Financial Accounting, Human Resources, (HR) Business Marketing, International Trade (Import and Export) App Development SEM, analysis, QMS Statistics, Healthcare.   ?       Experience     July 2014   to   September 2014     Company Name    City  ,   State    Information Technology (Internship)       Examined problems between users and systems.  Worked at different stations of hospital, including:ER, Registration, Pharmacy, Central Sterile Supplies Department (CSSD), and Medical Supplies store room.            September 2013   to   December 2015     Company Name    City  ,   State    Business Analyst       Worked with Tourism Bureau to publish ""Taiwan Hot Spring Voucher"" in order to promote Taiwan.  Generated 3K followers ¬†in Facebook Fan page within 3 months  Built and designed official website.        May 2012   to   January 2015     Company Name    City  ,   State    Chief Executive Officer       Expand five new business sites, two located at the large- scale department stores in the country  Planned for cultural events, including Simple Life Festival in Taipei and Shanghai China.  Launched limited edition custom dress with bloggers, created record sales. 100 customer dresses were sold out within 4 hours.  Increased sales by 25% in two quarters.        September 2011   to   June 2013     Company Name    City  ,   State    Campus Youth E- Service Volunteer       Planned summer and winter camps for kids who lack educational resources.  Team lead and Recorder         Education     2016     Metropolitan State University   City  ,   State  ,   USA    Business Administration and Management   MBA     Master of Business Administration (MBA)¬†   International Trade  Organizational Behavior  Finance and Accounting¬†   GPA 3.7?        2015     National Taipei University of Nursing and Health Science   City  ,   State  ,   Taiwan    Information Management   Bachelor of Science     Bachelors of Information Management   Information Technology  ERP (Enterprise Resource Planning)   Recruited to Top 3 Schools based on Academic Achievement¬†        2015     Global Language Institute   City  ,   State  ,   USA    English        English Dialect and Language   Excelled in English  Write,Read and Speak English   Chose to be Graduation Speaker for the Classs  GPA 3.4      "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SPECIALIST       Professional Profile     Quality-driven and practical Systems Administrator with [Number] years aligning business systems with business policies and guidelines. Looking to bring strong analytical and problem-solving skills to an industry-leading software company.       Qualifications          CompTIA Security + CE SY0-401 Certified  Refined system debugging and diagnostic skills  Excellent analytical, interpersonal, communication and organizational skills  System administration  UNIX system performance monitoring  Team player and self-starter with the ability to operate without detailed work direction      Working knowledge of application servers, J2EE, Oracle, Unix O/S, Linux, LDAP, Database, Service Oriented Architecture and physical architectures, Mainframe, Remedy, Virtual Machine  High proficiency level in MS Office (Word, PowerPoint, Excel, Outlook)            Relevant Experience     Automated repeatable tasks where possible to increase efficiency.Consistently received a 100% rate of customer satisfaction.Performed root cause analysis to identify system errors and improve accuracy by 15%.Awarded with the Tech of the quarter for contributions to mission.       Experience      Information Technology Specialist     Sep 2013   to   Dec 2015      Company Name   Ôºç   City  ,   State     5 years of experience in the maintenance and troubleshooting of complex infrastructure.  Provide Help Desk Services first level of troubleshooting to all customers on multiple systems.  Use internally developed maintenance provider plans, procedures and tools to identify, troubleshoot, and diagnose failures and restore system capability to operations.  Analyze, diagnose and isolate failures to hardware Line-Replaceable units (LRU).  Directly replace or coordinate replacement of failed hardware LRU's with the maintenance provider or the vendor.  Collect data describing the environment at the time of the failure to provide root cause analysis is necessary or escalation to the engineering point-of-contact.  Provide required support of engineer maintenance provider Discrepancy Report (DR) investigations and resolution efforts if necessary.  Perform network management services to include: Monitoring networks device health and status, monitoring of network performance and utilization optimization (tuning) tasks.  Perform operating system monitoring, Commercial off the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation; modifications to authorized user lists and user profiles; file system maintenance to include (deletion of log files no longer needed and monitoring of storage space, ensuring backups have completed appropriately, awareness that appropriate system processes are up and running at all times).  Support software promotes by performing system reboots, monthly and daily preventive maintenance, process bounces per documentation.  Provide accurate and timely documentation of system problems and request in shift turnover log and assign units tickets in accordance unit policy.  Analyzed customer and stakeholder needs, generated requirements, perform functional analysis and implemented Requirements Management Plans.  Made recommendations to improve technical practices.Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters.         Systems Engineer     May 2010   to   Sep 2013      Company Name   Ôºç   City  ,   State     Obtained all mission related certification required for the application services provider, within the 24x7 technical support tier.  Trained current and new team members on existing and new application services procedure and Commercial off the Shelf  (COTS) software.  Performed system health analysis to identify, analyze, collect preliminary data, and recommend effective solution to anomalies.  Coordinated and conducted low-level system testing, problem analysis for servers, desktops and IT infrastructure work.  Analyzed all levels of total system product to include; concept, design, fabrication, test installation, operation, maintenance and disposal.  Performed technical planning, system integration, verification and validation, supportability and effective analysis for multiple systems.  Performed functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software policies.  Coordinated with systems partners to finalize designs and confirm requirements are met.  Provided continued maintenance and development of bug fixes and patch sets for existing web applications.  Diagnosed UNIX and Windows processing problems and execute appropriate solutions.  Ensured network, system and data availability and integrity through preventative maintenance.  Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.  Implemented company/customer policies, technical procedures and standards for preserving the integrity and security of data, reports and access.  Consistently met deadlines and requirements for all production work orders.  Monitored network performance and provide network performance statistical reports for both real-time and historical measurements.  Managed network monitoring and server monitoring both on- and off-site.  Recommend architectural improvements, design solutions and integration solutions.         Systems Engineer Associate     Feb 2009   to   May 2010      Company Name   Ôºç   City  ,   State     Coordinated all NEAS weekly brown-bag seminar for the VA-95 Technical Resource Center.  Formatted and delivered training specific to the intended party and purpose for company standards.  Updated, composed and created content in electronic format assuring accuracy and proper display for the VA-95 TRC Technical Library.  Served as Windows Subject Matter Expert (SME) to research, create procedures and recommended COTS product to enable Closed Caption video content for support of the National Center for Missing and Exploited Children (NCMEC).  Reviewed, and routed resumes to appropriate Managers as an Account Representative on the Resource Planning Team (RPT).  Maintain a spreadsheet of employees with key contact information, skills, and resumes.  Communicated the duties, compensation, benefits and working conditions to all potential candidates.  Researched and recommended new sources for candidate recruiting.  Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.         Education      Bachelors of Science  ,   Computer Engineering Technology   Spring 2008     Prairie View A&M University   Ôºç   City  ,   State      GPA:   GPA: 3.048/4.0    Computer Engineering Technology GPA: 3.048/4.0        Personal Information    Active  TS/SCI w Poly (last update, 05/2010)      Additional Information      Security Clearance:  Active  TS/SCI w Poly (last update, 05/2010)  Ability to adapt to changing technology, learning and applying new methods for achieving the goals of the organization  TAC/ABET accredited , Dean's List 2005-2007, Honor Roll 2006-2007   Engineering Technology Association; Vice President 2005-2007  Tau Beta Pi Engineering Honor Society; Vice President 2007-2008        Skills     interpersonal, hardware, concept, content, clients, customer satisfaction, Database, debugging, desktops, direction, documentation, engineer, functional, Help Desk, human resource, J2EE, LDAP, Linux, Mainframe, memory, access, Excel, MS Office, Outlook, PowerPoint, Windows, Word, network management, network, networks, operating system, optimization, Oracle, organizational skills, policies, problem analysis, processes, real-time, research, self-starter, servers, spreadsheet, system integration, Team player, technical support, troubleshoot, troubleshooting, UNIX, validation, video, web applications    "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SPECIALIST(DISCOUNTPCFIX)       Summary     I am obsessed with technology. It's power to change everything. Technology fuels my passion and commitment to helping organizations do what they set out to. When I engage, I bring fresh ideas that help your team galvanize performance. Refine your strategy. Spark new energy.
The future‚Äîand how we get there‚Äîdepends on those who build, connect, create and transform our world.  Accomplished with over 10 years of information technology support experience.  Highly articulate Capable experienced installing and updating hardware and software systems for users. Known for effectively optimizing systems to meet changing demands, enhancing collaboration and improving security.  Experienced Operations Analyst with first-rate skills in organizing, problem solving and project management. Ready to apply experience and abilities to take on new professional challenges.  Passionate and driven professional with remarkable analytical and problem solving skills.  Expert quality assurance tester offering five years of experience in detailed technical and system specifications.  Provides a collaborative style and has well-developed communication skills. Seeking a role in test reporting and defect resolution.  Well-rounded team player with dynamic written and verbal communication skills.  Hardworking and resourceful team player.  History of going above and beyond to achieve notable results.  Offering excellent blend of technical aptitude and creative ability. Inspires design teams with engaging management techniques and innovative thinking. Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems.       Skills          Issue escalation  Reporting and analysis  Quality control  Schematic understanding  Critical thinking  Data management  Network Administration  Experience in leadership  Improvement plan knowledge  Supervision  Hardware repair  Computer configurations  System upgrades  New program installations  Organizational leadership  Troubleshooting and Maintenance  Equipment repair  Power and hand tool use  Troubleshooting and repairs  Preventative maintenance  Telecommunications systems  Component repairs  Multitasking  Part inspections  Friendly, positive attitude  LAN and WAN configurations      Server and System Administration  End-User Training  Program installations  Software testing  Server improvements  Data backups  Project management  Security technologies  Network configuration  Time management  Active Directory knowledge  Cybersecurity analysis  System Administration  Microsoft Office  MS Office  Apple iOS Technician  Help desk assistance  Application software testing  Mechanical abilities  Information Systems Security Professional  Advanced knowledge of Windows OS  Advanced knowledge of Google Chrome OS  Soldering  Database management  Technical knowledge of server system softwares  Servers, storage systems, network equipment, PCs or notebooks of any brands.            Experience      Information Technology Specialist(Discountpcfix)   |   11/2011   -   Current    Company Name    -    City  ,   State       Assisted client with new computer and network equipment purchases.  Updated or installed software for customers to ensure computer efficiency.  Checked in computers and performed diagnostics for repair.  Backed up data each evening, helping alleviate lost information following malware incident.  Updated software versions with patches and new installations to close security loopholes and protect users.  Identified hardware issues caused by component failures using approved diagnostic tools.  Installed over motherboards, processors and graphics cards.  Configured computers to network drivers and connected to printers and other peripheral equipment.  Upgraded laptops/desktops, improving speed and performance.  Fixed All Apple(iphone,imac,ipad,laptop) Products Screen damage.  Fixed any brand,Windows OS,Mac OS,Chrome OS products liquid damage.  Observed system functioning and entered commands to test different areas of operations.  Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.  Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.  Reviewed current hardware and software configurations and recommended modifications to increase system speed.  Serviced and repaired equipment according to manufacturer guidelines.  Installed new systems and components according to service orders and manufacturer instructions.  Assessed and identified issues and quickly resolved to restore functionality.  Built and repaired computers according to schedule.  Installed, configured, and setup PCs in all stores for optimal operation and reporting.  Evaluated interfaces between hardware and software, testing performance requirements.  Studied complex technical issues and determined proper resolution methods.  Assisted with post-implementation troubleshooting of new applications and application upgrades.  Determined and alleviated hardware, software and network issues.  Installed and supported hardware and software, including desktops, servers and printers.  Identified operational and performance issues and worked with managers to resolve concerns.  Completed various reports and analyzed each report to decide where improvements could be made.  Recommended process and systems improvements such as changes to operations.  Updated hardware and software upon availability and supervised network to eliminate bottlenecks immediately.  Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.  Assisted customers with various types of technical issues via email, live chat and telephone.  Delivered local and remote Tier 1 IT support for hardware and software to company personnel.  Disassembled computer systems to troubleshoot and resolve hardware issues.  Increased overall company performance through improved IT uptime and cost reductions.         Quality Control Inspector Contractor   |   04/2019   -   Current    Company Name    -    City  ,   State       Conferred with scientific, engineering and technical personnel to resolve design, research and testing problems.  Worked with engineers to facilitate research and development testing, correct mechanical failures and generate technical specifications prior to release.  Developed and implemented best practices for defect prevention and continuous improvement.  Used specialized tools to take precise measurements of various aspects of samples.  Consulted with engineers to resolve quality, production and efficiency problems.  Wrote detailed reports outlining performance, quality and defect rates.  Completed non-destructive tests and visual inspections on a continuous basis.  Inspected quality of finished products, making minor repairs to meet project expectations.  Documented nonconformities immediately and recommended techniques for prompt resolution.  Completed non-destructive tests and visual inspections continuously.  Reviewed drawings and blueprints to determine appropriate level of inspection required.  Adhered to all safety protocols to minimize equipment damage and avoid injuries.  Assessed materials, parts and products for conformance with quality control requirements and production specifications.         Network Analyst   |   06/2016   -   05/2018    Company Name    -    City  ,   State       Identified operational and performance issues and worked with managers to resolve concerns.  Supporting of the following hardware types: servers, storage systems, network equipment, PCs ipad and notebooks of any brands.  Analyzed operational performance to identify pain points and provided actionable solutions to management.  Educated personnel on company policies to foster improved customer retention and increased revenue.  Technical knowledge of standard server system software (Linux, Windows, VMWare)  Drove revenue and customer retention by visiting corporate and franchise centers serving clients to educate staff on company policies and customer styling applications.  Wrote reports outlining results to facilitate management decision making.  Executed and monitored standards for user interfaces, page design and graphics development.  Provided senior technical support to both in-house staff and user departments for all network applications.  Monitored project budget through the careful assessment of resource usage and task management to ensure that costs were kept low.  Supported customers with password resets and account customization.  Recorded complaints, product deficiencies, returned orders and other customer documentation in system.  Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.  Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.  Performed site evaluations, customer surveys and team audits.  Promoted continuous improvement for IT governance processes.  Spearheaded server infrastructure development, quality control, staging and production operations.         Quality Control Manager   |   07/2013   -   08/2015    Company Name    -    City  ,   State       Stayed well-informed of all company and federal regulations, which bolstered compliance of all corporate processes.  Used creative and professional policy to find solutions to issues while diminishing conflicts.  Handled all scheduling procedures for the department and directed team members in setting and achieving goals.  Observed customer specifications by monitoring the quality control of finished products.         Education and Training      The Federal Polytechnic, Ado-Ekiti    -    City  ,  State      |    Associate of Science    Science Technology  ,   2003          Phoenix East Aviation    -    City  ,  State      |    F.A.A  Aircraft Dispatcher License    Aviation  ,   2014          University Of Colorado At Boulder    -    City        |    Certificate    Cybersecurity Policy For Aviation And Internet   ,   07/2020          GOOGLE I.T SUPPORT    -    City        |    Certificate      03/2021     Completed professional Course in:   IT Security: Defense against the digital dark arts  Operating System and You: Becoming a power user  The Bits and Bytes of Computer Networking  System Administration and IT Infrastructure Service  Technical Support Fundamentals     "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SPECIALIST         Professional Summary    Seeking to obtain a career in Information Assurance with a focus on Cyber Network Defense     Seeking to obtain a career in Information Assurance with a focus on Cyber Network Defense      Seeking to obtain a career in Information Assurance with a focus on Cyber Network Defense       Skills          Desktops,  Ethernet cables  Cisco routers  Video & Sound Cards  CD-ROM Drives  Multiplexors  Scanners  Monitors  Switches  TCP/IP Configuration  Installing, adding and deleting user accounts with Active Directory  Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy  Experience with Information Technology Service Management (ITSM)                  Desktops,  Ethernet cables  Cisco routers  Video & Sound Cards  CD-ROM Drives  Multiplexors  Scanners  Monitors  Switches  TCP/IP Configuration  Installing, adding and deleting user accounts with Active Directory  Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy  Experience with Information Technology Service Management (ITSM)      Experience with Information Technology¬†  Strong ¬†software and application knowledge such as Avaya,Microsoft Office,and Remedy  Installing,adding and deleting user accounts with Active Directory                   Ethernet cables  Video & Sound Cards  CD-ROM Drives  Multiplexors  Scanners  Monitors  Switches  TCP/IP Configuration  Installing, adding and deleting user accounts with Active Directory  Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy  Experience with Information Technology Service Management (ITSM)      Experience with Information Technology¬†  Strong ¬†software and application knowledge such as Avaya,Microsoft Office,and Remedy  Installing,adding and deleting user accounts with Active Directory  Experience with Information Technology Service Managment (ITSM)                   Ethernet cables  CD-ROM Drives  Scanners  TCP/IP Configuration  Installing, adding and deleting user accounts with Active Directory  Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy  Experience with Information Technology Service Management (ITSM)      Experience with Information Technology¬†  Strong ¬†software and application knowledge such as Avaya,Microsoft Office,and Remedy  Installing,adding and deleting user accounts with Active Directory  Experience with Information Technology Service Managment (ITSM)            Work History      Information Technology Specialist  ,     02/2018
                            to   Current     Company Name          Defines scope, plans and deliverables for assigned projects Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations Confirms and prioritizes project plans and deliverables with the customer, participates in business and technical information technology solution implementations, upgrades, enhancement and conversions Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems Applies metrics to monitor performance and measure key project criteria Performs maintenance and troubleshoots network connectivity, printer, and other hardware issues for both uses on site and those that are remote Assists users with deployment and maintenance of desktop workstations.         06/2016
                            to   01/2018     Company Name          Diplomatic Security Service for the Department of State Protected U.S.  diplomats while visiting foreign dignitaries for diplomatic missions Maintained security awareness in a federal environment Assisted in employee management Interacted with VIP personnel such as members of the Senate, foreign and domestic diplomats, and the Secretary of State.         Information Technology Interpreter  ,     08/2010
                            to   03/2016     Company Name          Assisted United States military in training foreign nationals on information technology such as basic troubleshooting and basic system set up Diagnosed computer errors and provided technical support Backed up and restored organizational data files and systems Installed, configured and upgraded PC software and operating systems Created and updated IT support tickets per Standard Operating Procedures Provided customer support for email, hosted applications, desktop, system and network problems within defined Service Level Agreements.         Languages    Fluent in Dari, Dutch, and Russian   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY ANALYST       Summary    To pursue a caring and creative career, where I can apply my existing knowledge, acquire new skills and contribute effectively to this nation's future, our children.
Having prior experience in IT field, exploring the field to be with children lead to do the Early Childhood Education course and be the part of the little bud's life.      Skills    apple, Art, book, Oral, concept, conflict resolution, CPR, creativity, Designing, direction, Documentation, First Aid, Flash, fundraising, drawing, instruction, Materials, meetings, organizing, philosophy, express, Read, Recording, Safety, sound, teacher, Teaching, Transportation        Experience     09/2010   to   09/2011     Information Technology Analyst    Company Name          I believe that each child has their own potential and interests and curiosity in learning.  Designing an organized classroom setup, positive and welcoming, caring and secured, safe-risk taking, theme based, and discussions on their interests during class meetings would create warm atmosphere and environment to grow in every domain of development socially, emotionally, physically, and intellectually.  I believe the teacher needs to be a supportive person as well as a guide in providing the information, and plans for hands on activities with tools and materials that help them for self-discovery and understand the lesson in curriculum.  Letting kids be kids and have freedom to express their own thoughts and creativity and valuing them.  My personal goal for my future classroom is to grow their potential and interests in their own pace without pressurizing with targets.  Students should be given information on where to find the answers and given the opportunity to explore the solution rather than giving the direct answers, this gives the space for exploration and creativity.  I would have the strong idea on having the curriculum inclusive of each child's needs and interests.  Curriculum plan involving group work, which is the key for the student led jobs, and direction to help others, teach respect for others and themselves.  Motivation and stimulation are the factors that pull out the full potential of the child.  Recording their interests and motivated ideas of every student periodically, and sharing with the parents and caregivers to engage the children.  Giving the base line of the activity and watching them on how they expand and give new dimension for more than we thought which is a great feeling.  Giving the ownership to the children yields mutual trust, support, and love between teacher and child.  Developing trust, love and respect for themselves and others help avoid bullying and hurtful words/actions.  Make the point that, every child should be treated consistent, equal, fair and approachable.  Giving them the time and space to explore along with spending valuable time with them promotes the emotional development as they spend more time in school than any other place.  I believe in the quote 'A strong body makes the mind strong and strong mind makes a body strong', I would encourage more of the outdoor activities during the supporting weather.  I feel interaction among peers, conflict resolution, turn taking, creativity, helping others, teaching love and respect can be achieved more in outdoor group activities.  A healthy meal plan are one main criteria in making sure they have a balanced diet every meal they eat, lots of fruits and vegetables, dairy foods, and less sodium and sugar.  I would be compassionate, dedicated, and continue learn and strive to give the best part to my children as a future teacher.  I understand teaching involves regulations, restrictions, and responsibilities, as with any other job but this comes with the package of cherishing moments, excitement, joy of being with the innocent and laughing children.  Enjoy students and everything they do and accept them as they are, that would be the best gift we give the children who come to school leaving the parents.  My philosophy may grow in the future with experience and continued learning and welcoming the ideas and knowledge from work place.         01/2010   to   08/2010     Technology Analyst    Company Name               10/2006   to   06/2008     Software Engineer    Company Name               07/2004   to   10/2006     Project Engineer    Company Name          I am attaching hereby the Conduct Certificate and Experience Certificate from previous organization.  I have been volunteering with my nine year old and five year old children classrooms for book fair, PTO member, organizing team events like fundraising, traditional events, patriotic events, field trip chaperones in both public and private schools.  I am working on doing First Aid and CPR certification.  I am doing Early Childhood Education course to pursue the career in education field towards associate teacher degree especially with children of ages 3 to 5 and special needs.  Artifacts:
As part of Early Childhood Education journey, program observation, children observation of infants/toddlers, school age children helped us to know the curriculum, children needs, interests and expectations as a future teacher.  I am attaching hereby the program observation, anecdotal/running record report assignments as part of the ECE courses.  Curriculum Plan
TITLE: Modes of Transportation, Art and Play activities, teach the class on sounds, different vehicles, and shapes.  CHILDREN: Age group of 3-5 years, Group activity,
ACTIVITY:
Group: Red Light, Green Light, Yellow Light; Making Airplane using Popsicle sticks; Imitate Sounds to pictures during meeting time.  Talk on parts of vehicles (gears, wheels, handles, mirrors), Safety (hand signal, helmet, lanes, seat belt, life vests)
Outdoor: Bike race, float/sink boat science activity, puff puff - toot toot - lining up and imitating the sound and moving in a line like a train set.  Individual: Connect Dots/Coloring: Bikes, cars/trucks, boats/ships, air plane, Bus/Train.  Table Activity: Popsicle sticks craft work, make paper boats, paper airplane, train blocks, coloring/drawing.  RATIONALE: Activities are chosen appropriate for the age group and how they can relate when they see the vehicles around and kid's interest.  OBJECTIVES: Knowledge on wheels/ what make things move, Purpose of different vehicles and modes, learn shapes, vehicle sounds, street safety and wearing helmet.  Following the KWL concept - Know, What they want to know, what they Learn as part of the assessment.  STANDARD: Preschool learning foundation, California Preschool curriculum framework.  WHAT IS NEEDED: Materials: Popsicle Sticks, coloring sheets, origami papers, books, flash cards, board puzzles.  Time and Space: Table setup, outdoor with bikes, water table.  Teaching Plan:
Introduction: Begin with the circle time, theme based songs, talk on the topic and teach on the activity today.  Teaching on the step and step instruction on the activity to work on and setup the table with the required materials and monitoring their work and reaching out them as and when needed.  Teaching: Gathering: Songs: Wheels on the bus, I am a little piece of fun, down by the station, Little Red wagon, Little Einstein - We are going on a train
Play: Flash cards, Train set, Vehicle toys and board puzzles.  Snack: Designing the snack based on the theme, car using rectangle cracker and black olives as wheels, apple as boat and pretzel as row boat.  Group Activity: Read books, Play dough, and story time.  Closure: Display their work on the wall or drying rack based on the activity.  Close the activity with story time and meeting/discussion time on their views and shares on the mode of transport for the day.  Reinforce the child in the snack time with the theme based designing the snack, like airplane creation using celery, raisins, peanut butter, pretzels.  Assessment:
Objectives: Knowledge on concept, acknowledging what they know and setting up the activities, Discussions on purpose of different vehicles and modes, learn shapes, vehicle sounds, street safety rules.  Evidence of learning: Oral responses to essential questions, Document through videos and photos.  Use the gathering time to converse with the children on the facts and ideas.  Documentation: Anecdotal/Running Record, Artifacts on observation and summary on their learning on concepts and fundamentals.          Education and Training     December 2016     B.E  :   Computer Science and Engineering    Folsom Lake College   Ôºç     State      Qualification
Year of Passing
Marks/Percentage
Institute
Early Childhood Education - 6 Units Computer Science and Engineering       May 2004     Matriculation      Karunya Institute of Technology, Coimbatore.
H.S.C          68 / 10.0       April 1998     S.S.L.C      Sri Vijay Vidyalaya Matriculation HSS, Dharmapuri.       "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY CONSULTANT           Highlights         Software:  MS Word, Outlook, PowerPoint, Excel, Access, CRM, Adobe Acrobat XI Professional, Snag-ItTM, Hot Docs (legal document generation software), MS Windows XP/Vista/7/8, MS Windows Server 2000/2003.	    Hardware:	Build, repair and upgrade desktop computers.  Repair and upgrade laptop computers.  Install and setup servers, printers and routers.             Experience      Information Technology Consultant  ,   12/2009   to   02/2016    Company Name   Ôºç   City  ,   State      Basic computer network setup and troubleshooting.  Install software and printers.  Computer repair and upgrade for individuals.  Microsoft Excel spreadsheet creation.  Accomplishments: Setup network for small non-profit organization.  Created organizational spreadsheets for daily operations and marketing for small businesses.  Upgraded SQL and Time Matters for Edward S.Clay, P.A.          Office Administrator/Billing Assistant  ,   08/2015   to   01/2016    Company Name   Ôºç   City  ,   State      Assisted with administrative duties in the operations departments.  Created airtime spreadsheets and assists with revenue reporting.  Assisted with data entry into an internal billing system (UCAP).  Assisted with downloading various airtime carrier's invoices and data files.  Assisted with monthly airtime billing using UCAP.  Assisted with the activation/deactivation of SIMs/devices.  Ran usage and airtime reports as requested by the customer.  Reconciled each carrier's charges to UCAP output.  Placed orders, received and shipped packages.          Funding & Settlement Coordinator/Office Manager  ,   08/2011   to   08/2015    Company Name   Ôºç   City  ,   State      Responsible for getting clients' assets re-titled into their respective trusts.  Enter client data onto database and legal document generation software.  Build long-term relationships with trust maintenance clients.  Order office supplies and legal document supplies.  Answer phones.  Assist clients with questions, problems and concerns.  Greet clients when visiting office for a meeting.  Schedule appointments.  Manage attorney's calendar.  Print legal documents and prepare delivery binders.  Review legal documents for formatting errors and missing information.  Witness clients' signatures on legal documents.  Notarize certain signatures.  Generate funding instructions for trust clients both Family Legacy and ""Documents Only"" clients.  Troubleshoot and maintain computer network and workstations.  Accomplishments: Develop great working relationships with trust maintenance clients.  Growth in client base of 73% during employment period.  Manage the probate process for multiple estates at the same time while also overseeing the funding of assets to new and existing clients for revenue generation.  Manage the office, performed Client Services Coordinator tasks and handled Funding & Settlement Coordinator tasks alone on a daily basis.          Student Operations Specialist  ,   01/2002   to   12/2009    Company Name   Ôºç   City  ,   State      Prepared student reports for multiple state regulatory agencies and national accreditation agency, ACCET (Accrediting Council for Continuing Education and Training.) Answered phones.  Data entry of new enrollments and materials assigned to each.  Reported inventory and distribution of student classroom materials data to CFO on a monthly basis.  Developed complex spreadsheets to analyze qualitative and quantitative data using Excel and Visual Basic.  Published & updated student policy catalog.  Responsible for protecting students' privacy when records were requested by third parties.  Managed course scheduling for all 25 schools as well as all student records and transcripts.  Reviewed feedback from potential students after first visit to school for quality control purposes.  Maintained records of complaints.  Collaborated on written responses.  Accomplishments: Saved company over $4 million by strengthening controls on textbook inventory.  Developed system of student records collection and storage electronically on company database through collaboration with programmers.  Created process and form for third-parties to request student records in accordance with FERPA (Federal Education Right to Privacy Act).  Managed the class schedules in all 25 schools using MS Excel advanced formulas and Visual Basic programming.          Information Technology Coordinator  ,   05/1996   to   05/2001    Company Name   Ôºç   City  ,   State      Responsible for installation and troubleshooting Windows 2000 workstations, hardware, printers, peripherals, and software.  Managed telecommunications system administration, programming, and troubleshooting.  Trained brokers and new employees on system and applications.  Processed stock certificates and checks for deposit into respective client account.  Answered main phone and directed calls to requested personnel.  Supervised Operations staff of two cashiers and one receptionist.  Maintained records for annual audits and SEC regulation compliance.  Resolved trade errors committed by brokers.  Balanced error accounts for all branches.  Earned series of fast-track promotions from New Accounts Clerk, Lead Cashier, Operations Manager, to IT Coordinator.  Entrusted with maintaining accuracy and credit/debit balance of millions of dollars in client accounts.  Became primary technical troubleshooter and ""go to"" person for entire Lutherville branch (93 work stations) as well as 6 remote satellite offices.          Education      Certificate of Completion, Microsoft Certified Systems Engineer Training, ComputerTraining.Com  :    January 2002            B.S  :  Business Finance  ,  January 1991    Towson University   Ôºç   City  ,   State      Business Finance        Maryland Notary Public (Commission Expires August 26, 2018)
	Microsoft Certified Systems Engineer  :    February 2002            Skills    administrative duties, Adobe Acrobat, Schedule appointments, asset management, agency, attorney, balance, Basic, billing, billing system, Cashier, catalog, Com, Computer repair and upgrade, Hardware, Council, credit, CRM, Client, clients, Data entry, database, debit, delivery, fast, financial, information technology, inventory, laptop computers, Law, legal, legal documents, marketing, materials, Access, Microsoft Certified Systems Engineer, Microsoft Excel, MS Excel, Excel, office, Outlook, PowerPoint, MS Windows, Windows 2000, 2000, MS Windows XP, MS Word, network setup, network, Notary Public, Order office supplies, organizational, peripherals, personnel, printers, profit, programming, quality control, receptionist, reporting, routers, scheduling, servers, SIMs, Software engineering, Install software, spreadsheets, spreadsheet, SQL, system administration, telecommunications, phones, phone, Answer phones, Troubleshoot, troubleshooting, upgrade, Vista, Visual Basic, Visual Basic programming, written   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SPECIALIST           Career Overview    Permanent            Certifications    ITNW 1458 CompTIA Network+ ITMT 1350 MS 70-270 Managing and Maintaining an MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing and Supporting MS Windows XP Professional Job Related   Microsoft Certified IT Professional (MCITP) Apr 2012 Training:     CompTIA Security+ Certified Professional (Mar 2010) Microsoft Certified Professional (MCP) Oct 2008 CompTIA Network+ Certified Professional (May 2008) CompTIA A+ Certified Professional (Apr 2008) Language      Language          Spoken          Written          Read Skills:       Spanish          Advanced          Advanced          Advanced References:   Name        Employer          Title        Phone        Email William     407th AFSB        Supervisor   254-287-7798 william.cook2@conus.army.mil Cook (*) Mr. John    First Army        Chief,      254-553-5006 Ciesiolka   Division West     Information (*)          Systems
8 of 9          9/2/2015 7:58 AM
USAJOBS - Resumes          https://my.usajobs.gov/Applicant/Resume/ListResumes Name        Employer          Title      Phone        Email Division Leonard     DEFENSE          IT Manager 714-385-4605 Flemons     CONTRACT (*)         MANAGEMENT          leonard.flemons@dcma.mil      Work Experience      Company Name     May 2012   to   Current     Information Technology Specialist   City  ,   State      Indicates professional reference.             October 2009   to   May 2012       Salary: 65,150.00 USD Per Year Hours per week: 40 G6, IT Specialist (CUSTSPT) (This is a federal job Served as a systems administrator for First Army Division West Command and Staff.  Administered over 800 NIPR workstations, 300 SIPR workstations and 100 ARNET workstations.  This includes hardware, software, and Local Area Network (LAN)and Wide Area Network (WAN) infrastructures.  Monitored system resources, the installation and integration of systems fixes and workarounds, updates, and enhancements, including performance, capacity, availability, serviceability, and recoverability.  Maintained systems configuration as well as resolving IT equipment/software interfaces and interoperability problems.  Performed customer service help desk/IT support operations and technical assistance to First Army Division West command and staff.  Diagnosed and resolved problems in response to customer trouble tickets.  Recieved, responded to and provides resolutions to a variety of help desk calls/tickets.  A thorough understanding of and ability to manipulate, features of Microsoft Shared Point, XML, HTML, SQL, C++, VB08/10, Visio, Adobe CS5 Dreamweaver and Microsoft Management Console and registry settings.  Ensured availability of telephones, emails, and Local Area Network (LAN).  Exceled in troubleshooting software and hardware issues of microcomputers and peripheral devices.  This includes scanners, digital senders, printers, and other video telecommunication's equipment.  Maintained MS active directory user accounts and Microsoft exchange Outlook accounts.  Participated in the planning and execution of unit and systems testing, installing applications and images remotely, providing technical support on execution problems, troubleshooting applications packages, and modifying applications as necessary.  Reconfigured file structures; used knowledge of Windows XP, Vista and Win 7 operating systems, to include the Microsoft Management Console (MMC) ensuring systems are configured according to policy.  Frequently trained IMOs on Desktop Management functions to enhance.  4 of 9          9/2/2015 7:58 AM.  USAJOBS - Resumes          https://my.usajobs.gov/Applicant/Resume/ListResumes knowledge of Army and NEC policies, thus affording the ability to accomplish their duties more effectively.  Executed a variety of database utility functions.  Updated user manuals, authentication procedures, systems administrator functions, and related IT security features.  In accomplishing assignments, ensures the rigorous application of information security/information assurance policies, principles, and practices.  Developed IA reporting requirements for submission to higher-level management, as required - Maintained a continuing awareness of technical changes in the areas of equipment technology and software development.  Managed Unit's Active Directory Share Server with over 600 Gb of share space.  Served as an Active Directory (AD) Manager and System Administrator for multiple servers in a complex networked environment.  Maintained Microsoft Exchange on primary and backup servers to provide email with full backup and disaster recovery capabilities.  Supervisor: Mr.  John Ciesiolka (254-553-5006) Okay to contact this Supervisor: Yes 407th AFSB/ Vista International Operations.             January 2009   to   September 2009     IT Network System Administrator II   City  ,   State      65,000.00 USD Per Year Hours per week: 40 Served as part of the units S-6 Brigade level office with duties as Network and Computer Systems Administrator.  Directly responsible for design, install, and support of organizations computer systems as well as the local-area networks (LAN), wide-area networks (WAN), network segments, internet and intranet systems.  Supported logistics systems client notebooks, workstations, scanners, digital senders, fax machines, copiers and printers.  Developed system usage policies and server administration procedures.  5 of 9          9/2/2015 7:58 AM USAJOBS - Resumes          https://my.usajobs.gov/Applicant/Resume/ListResumes Created, tested, and deployed group policy objects (GPO) within the AD.  Responded to system failures by determining the cause and taking corrective action to address the issue.  Maintained systems tables, directories, security files, and indices.- - Developed and modifies databases.  Performed database queries and file transfers using SQL.  Installed new software releases, system upgrades, evaluates and installs patches and resolves software related problems.  Established and maintain user and group accounts and permissions.  Develops and tests system disaster recovery plans.  Troubleshot a wide variety of user difficulties with desktop computer hardware, software, peripherals, or network/ telecommunication lines.  Coordinated with installation NEC to establish domain and mail accounts.  Participated in the design, development, and modification of logistics automated systems.  Daily duties also include responsible for maintaining network efficiency; monitors and adjusts the performance of existing networks and continually survey the current computer site to determine future network needs.  Performs customer service help desk/IT support operations and technical assistance to over 800 users.  As required, plans, coordinates, and implements the organizations information security.  In addition, conducted customer support studies and recommended necessary IT action pertinent to all aspects of customer support.  Maintained systems configuration as well as resolving IT equipment/software interfaces and interoperability problems.  Help desk/IT support duties.  Participated in the planning and execution of unit and systems testing, installing applications and images remotely, providing technical support on execution problems, troubleshooting applications packages.  Used IT knowledge, skills, and abilities to quickly and effectively troubleshoot access permissions on computers.  Managed video teleconference (VTC) suite for unclassified and classified 6 of 9          9/2/2015 7:58 AM USAJOBS - Resumes          https://my.usajobs.gov/Applicant/Resume/ListResumes access.  Managed unit's SharePoint site, control access, developed and established policies and accounts, trained users Supervisor: William Cook (254-287-6841) Okay to contact this Supervisor: Yes.          Company Name     October 2005   to   August 2008     First Sergeant   City  ,   State      Salary: 55,000.00 USD Per Year Hours per week: 70 Over 5 years of Top management experience.  Led a multi-functional unit with over 120 team members and billions of dollars worth of equipment into combat during Operation Enduring Freedom (Afghanistan) and Operation Iraqi Freedom (Iraq) - Company Senior Non-Commissioned Officer served as administrative liaison with other services, top management, and outside agencies - Coordinated operational and administrative duties required for the company's mission - Supervised operations and performance of Battalion Level Information Systems/Communication Shop (S-6) - Senior advisor to Company commander and resource manager for a Headquarters Company - Directly responsible for managing and implementing Company's administrative, standards, policies and Training.  Supervisor: Paul Mercator (254-288-0527) Okay to contact this Supervisor: Yes.          Education and Training      Texas A & M University Central Texas     08/2011       Master's Degree      City  ,   State  ,   United States    GPA:   GPA: 3.80    GPA: 3.80 Credits Earned: 36 Semester hours        Masters of Sciences  :   Information Systems    Information Systems        Central Texas College     12/2008       United States Technical or Occupational Certificate      City  ,   State      GPA:   GPA: 4.0    GPA: 4.0 Credits Earned: 18 Quarter hours             9/2/2015       Microsoft System Administrator Relevant Coursework, Licenses and Certifications: ITNW 2435 CompTIA A+ Harware and Software ITNW 1458 CompTIA Network+
7 of 9      USAJOBS - Resumes          https://my.usajobs.gov/Applicant/Resume/ListResumes ITMT 1350 MS 70-270 Managing and Maintaining an MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing and Supporting MS Windows XP Professional        Saint Leo University     10/2007       Bachelor's Degree      City  ,   State  ,   United States    GPA:   GPA: 3.25 GPA: 4.0    GPA: 3.25 GPA: 4.0        Bachelor of Science  :   Computer Information Systems    Computer Information Systems        Successfully completed the following computer courses with Saint Leo University: COM-130 PC applications COM-207 Programming in C/C+ COM-208 Programming Visual Basic COM-230 Spreadsheet Applications COM-312 Computer Architecture COM-315 Decision Support Systems COM-320 Systems Analysis COM-410 Database Concepts Programming COM-415 Network Theory and Design COM-498 Information Resource Management COM-499 Computer Information Systems Exam Successfully completed the following computer courses with Central Texas College: ITNW 2435 CompTIA A+ Harware and Software              Interests    May 2005) - for superior leadership skills during deployment to Afghanistan in support of Operation Enduring Freedom.
9 of 9          9/2/2015 7:58 AM      Additional Information      Additional   Awarded the Achievement Medal for his outstanding civilian service while Information: assigned to First Division West Awarded the Legion of Merit award (Jun 1986 - Aug 2008) for 22 years of dedication, loyalty and selfless service to our nation and the people of United States of America Awarded the Bronze Star Medal (1 Sep 2006 ¬≠ 15 Dec 2007) - for outstanding leadership during recent 15 month deployment to Iraq in support of Operation Iraqi Freedom. Awarded the Bronze Star Medal (1 Apr 2004 ¬≠ 1 May 2005) - for superior leadership skills during deployment to Afghanistan in support of Operation Enduring Freedom.
9 of 9          9/2/2015 7:58 AM        Skills    A+, A+ Certified, Active Directory, administrative, administrative duties, Adobe, Dreamweaver, AD, Army, Agency, automation, backup, basic, C, C+, C++, COM, hardware configuration, computer hardware, hardware, configuration management, consulting, CONTRACT MANAGEMENT, Contract Management, copying, client, customer service, customer support, databases, Database, Decision Support, disaster recovery, Email, equipment installation, XML, fax machines, features, functional, Help desk, HTML, information security, Information Systems, Information Systems, Information Technology, information technology, computer support, IT support, Local Area Network, Local Area Networks, Local Area Network, LAN, notebooks, leadership, logistics, Managing, Mercator, microcomputers, access, Microsoft Certified Professional, MCP, Microsoft Certified, exchange, Microsoft Exchange, mail, Office, Outlook, SharePoint, share point, MS Windows, Win 7, Windows 2000, Windows XP, MS Windows XP, monitors, NEC, network administrator, Network, networks, Novell, Oct, operating systems, ORACLE, organizational, peripherals, personnel, copiers, policies, PR, printers, processes, Programming, project management, Read, repairs, reporting, safety, scanners, servers, software development, software troubleshooting, Spanish, Spreadsheet, SQL, strategic, Supervisor, System Administrator, systems administration, Systems Analysis, systems development, tables, technical support, technical assistance, user manuals, telecommunications, telecommunication, telephones, Phone, troubleshoot, troubleshooting, unique, upgrades, video, Visio, Vista, Visual Basic, Wide Area Network (WAN), WAN, workflow, Written   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SPECIALIST           Professional Summary     To secure a position as an Information Technology in a challenging and competitive environment, where my information systems, and network development, design , diagnostics which will  fully utilized, and offer new and refreshing ideas in an environment for improvement and efficiency in Networking and Security related areas and offer an opportunity for advancement. Troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing expert solutions. Dedicated to providing quality customer support; consistently meet or exceed client needs by providing service beyond expectation. Communication and interpersonal skills with abitility to listen effectively respond appropriately and maintain mutual comfort level while relating to a diverse group of individuals. Proven project management abilities; able to assume multiple responsibilities and remain productive within time-sensitive and fast-paced environments. Recognized for professionalism, thoroughness, and commitment to quality and teamwork. Ready to assume new challenges to meet or succeed objectives.        Core Qualifications         Platforms:   Windows XP, Windows 7, Server 2003, Server 2008   Hardware:   PC's, Dell Servers, HP ProLiant Servers, HP-UX, Sun Servers and Printers set up and installation   Applications:  MS Office, Symantec, Active Directory, VMware vSphere, BSM (HP Business Service Management), NNMi - iSPI (similar to Netview), HPNA (HP Network Automation)             Experience      Information Technology Specialist    December 2014   to   July 2015     Company Name          On-Site headquarters in VPSI.  Establish and maintain a high level of customer service relative to internal and external customers.  Provide technical leadership and support in planning and keeping track of IT budget.  Installing network hardware and software including network operating systems, managing and maintaining 12 local physicals and 20 virtual servers; ensuring daily tape backups system using ARC server.  Security monthly updates via WSUS for servers and workstations.  Works on assignments that are moderately complex in nature.  Addressing network issues.  Support for a small LAN/WAN network-level problems on the live network using network management tools.  Corrects or suggests alternative solutions to problems.  Ability to plan prioritizes, organize and document work to maximize performance.  Work with end users to collect, analyze and evaluate business information system requirements.  Work with VPSI business units/programs to design and develop functionalities that meet business requirements.  Use judgment and creativity to design approach to meet requirements/specifications as provided by business development and project managers.  Responsible for estimating, creating, and meeting the timeline of the development for release.  Develop requirements documents, create technical design documents.  Perform system tests, user acceptance tests, and implement plan.  Test site and application to ensure proper operation and freedom from defects.  Review, analyze, and perform web site content updates in accordance with customer's instructions, standards, and guidance.  Attend scheduled meetings and participate as lead or team member accordingly.          Network Management System Engineer    May 2008   to   December 2014     Company Name   Ôºç   City  ,   State      Working with NMS team to designs and develops BSM/ NNMi-iSPI / HPNA to analyze, anticipate and remediate service health issues quickly, efficiently.  Optomize performance & availability across applications, system, networks and storage, over cloud, virtual and traditional IT environments.  Improves user experience at a lower cost to the business.  With NNMi-iSPI your network operations team to efficiently manage a network of any size, reduce the business risk of downtime, and increase network service levels.  The HP NNMi Smart Plug-in add-on modules (iSPIs) enhance NNMi capabilities and add awareness of specialized network environments, providing your team with the information it needs to anticipate and more quickly find and fix problems.  In addition, through unified workflows enabled by advanced integrations, you can repair network faults with HP Network Automation software.  Upgraded Cisco Secure Access Control Server (CSACS) 1121 network appliance version 5.4 and responsible for deploying applications and services into the NMCI and affiliated USMC networks.  Supported system infrastructure associated with NMCI (Navy Marine Corps Intranet) project in compliance with Service Level Agreement (SLA) with Department of Navy (DoN) and Marine Network.  Testing, Certification and Delivery of Networking/Information Assurance solutions.  Designs create Test Strategies, Program Level Test Plan, and Requirements Traceability Matrix (RTM) that will best support the enterprise to ensure that all project requirements and solutions are being delivered in a collaborative and timely manner for engineered solutions.  Responsible for testing, validating and certifying solutions, Incentive Projects in the Proving Center Lab, for the NMCI project.  Utilize HPES testing methodology; analyze testing requirements as the basis for developing testing scenarios for a test level to be executed on a project.  Analyze the results of the testing process and recommends solutions.  Define, identify, collect and organize detailed information relating to testing requirements.  Interact with the project team to gain an understanding of the business environment, technical contact, and conformance criteria.  Understand and use appropriate automated testing processes and tools.  Stay current on established tools, techniques and technologies.  Supports knowledge management and collaboration through participation in testing discussion, communities and improving testing collateral through lessons learned Involved in Design, installation, configuration, maintenance, remote management and coordination of various network gear in 3 different large-scale Lab environments.  Co-ordinate the Certification deadlines with Engineers and Project Managers, provide implementation plan if needed.  Installation and configuration of Juniper Netscreen Firewalls/VPN, setting up site-to-site VPN Tunnel, Redundancy, Fail-over, F5 Load Balancers, G2-Sidewinders, Route-Reflector, Symantec IPS, Riverbed WANX, etc.  Manage and responsible for the Symantec Endpoint Protection in Development Lab and Model Office.  Knowledge of working with Security patches, Hardening scripts, VPN access, Netscreen Security Manager, Retina scanner tool, mitigate vulnerabilities, HBSS, SEPM, etc.  Experience working with Classified TACLANES Type-1 devices, TALON, SecNet.  Familiar with VoIP and Cisco Unified Messaging, including Call Manager, Unity gatekeepers/gateway, and Video Tele-Conferencing (VTC) products Deployed and re-imaged desktop and laptops using System Center Configuration Manager (SCCM), GPO, HP-OVCM Patch/software management tool.          Information Technology Deployment, Specialist    May 2007   to   May 2008     Company Name          Under general supervision, monitors, operates and maintains hardware, software, and networks for a computing platform.  Configures, assembles and installs microcomputers, workstations and/or peripheral equipment.  Performs first line support for service interruptions such as printer routing,   power outages, wiring problems, and malfunctioning servers.  Escalates unresolved problems to expedite resolution.  Maintains disaster recovery procedures for LAN and related equipment/software.  Upgrades, modifies and replaces hardware, software and network components.  Performs system backup and recovery activities.  Migrating data/users profiles.  Creates and maintains user login identification (user id) information and login scripts.  Install Software, configure and maintain Desktops, Laptops, printers, scanners, and other peripheral equipment.  Provide advice and guidance on recommended software and hardware peripheral equipment.  Responsible for connecting new client PC's to the network while ensuring network compliance.  Troubleshooting network connectivity, network printing, and user access issues.  Build and maintain computer systems and performed memory upgrades.  Provide local and remote desktop support department and data recovery center.  Monitors system performance, gathers data, and prepares management reports.  Audits hardware/software inventory to ensure their integrity as well as licensing compliance.  Updates and maintains site administration manual documentation.  May provide user orientation on hardware, or software or network operations.  Keeps abreast of emerging operational support technologies and industry trends.  Hardware  - Knowledgeable in troubleshooting, installing, and configuring and maintaining most PC based hardware, related to all types of desktop PC and notebook hardware  including motherboards, CPU s memory, sound and video, hard drives, CD/DVD ROMs, card readers, USB devices; and external input/output devices such as printers, scanners, cameras.  Software - Troubleshooting, installing, and configuring and maintaining most major software applications including Adobe Acrobat, Microsoft Office /MS Outlook 2000/2003, Remote Desktop, PC Anywhere, VNC, NetMeeting, HTML EDS/ NMCI (Navy Marine Corps Intranet.          Help Desk Analyst    July 2006   to   May 2007       Handle incoming customer call (Classified and unclassified) and gather information about the customer s problem, resolving user problems and create a ticket for all customer inquiries in Remedy system.  Perform troubleshooting and problem resolution follow-up related to LAN/WAN corrections, Printer, RAS, Blackberry, Citrix, MS Outlook, Proxy Settings, TCP/IP, Users profiles, Account Unlock, Reset user passwords.  Provide first-level and second level user Administration support.  Utilizing knowledge Tivoli, Net Meeting, Active Directory user administration tools.  Network drive mappings, printer mappings.  Navy legacy applications and Windows applications.  Run As admin to log into users desktop to general network trouble shooting and fix users technical issues, resolving all issues over the phone.  Utilizing Even Viewer to find the correct errors, and when the event occurs to fix the issues.  Log all support calls and resolve issue or dispatch to the appropriate area for resolution.  Install and configure applications.  Process tickets and respond to emailed inquires.          Lab Tech    January 1999   to   July 2006     Company Name          Responsible for gathering and assimilating data on batteries for cellular qualification in the battery research department.  Wrote tests scripts for the Arbin Instrument and Sigmar System tester to perform various functions for the battery qualification.  Work from schematics, engineering drawings, and written or verbal instructions.  Determined whether or not a part is functioning within its parameters, analyzed the data found.  Imported data into Excel spreadsheet for battery qualification report.  Prepared excel graphs, and spreadsheets for the battery team and other departments.  Managed and organized the lab for efficiency.  Streamlined the Arbin tester and temperature chambers for maximum usage.  Designed test fixtures for the various shape and sizes of the battery cell or pack and procedures for system test.  Interfaced with the software and mechanical departments on battery tests.  Researched specific equipment and accessories for purchase and installation in the lab.          Education      Onsite training by Brocade Brocade Certified Network Engineer (BCNE) Brocade Certified Layer 4-7 Engineer (BCLE) Brocade Certified Network Professional (BCNP) 2010          Onsite training Security + by COMTIA 2009          Onsite training by Juniper and Cisco Juniper Networks Certified Internet Associate (Firewall/ VPN - SSL) Juniper Networks Junos Associate (JNCIA-Junos) Cisco Certified Network Associate (CCNA) 2005          MicroSkills Certification Specialists, Microsoft Certified System Engineer (MCSE 2003) 2003          University of San Diego extension, CA 92121 Network+, A+, CCNA 2001          San Diego Education and Technology Electronics Technology (900 hours Lecture and Lab) Certification Juniper Networks Certified Internet Associate (JNCIA) Microsoft Certified Professional (MCP) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer 2003 (MCSE) Microsoft Certified IT Professional (MCIP) Microsoft Certified Technology Specialist (MCTS) Security+ Network+ Certificate in Electronic Technician 2002 Brocade Certified Network Engineer (BCNE) Brocade Certified Network Professional (BCNP)    :     2011              Skills     A+, Active Directory, Adobe Acrobat, approach, Automation, backup, tape backups, budget, business development, CCNA, Cisco Certified Network Associate, CD, Cisco, Citrix, CA, Hardware, CPU, creativity, client, customer service, Delivery, Dell Servers, Desktops, desktop PC, disaster recovery, documentation, DVD, Electronics, Engineer, estimating, Firewalls, Firewall, gateway, graphs, hard drives, HP, HP-UX, HTML, inventory, knowledge management, LAN, Laptops, leadership, managing, mechanical, meetings, memory, Messaging, microcomputers, Access, Microsoft Certified Professional, MCP, Microsoft Certified, MCSE, MCSE 2003, Microsoft Certified Systems Engineer 2003, Excel, NetMeeting, Microsoft Office, MS Office, Office, MS Outlook, MS Outlook 2000, Windows 7, Windows applications, Windows XP, Works, Monitors, motherboards, Navy, enterprise, Netview, network management, Network Engineer, network hardware, Network, Networking, Networks, NMS, operating systems, PC's, PC Anywhere, cameras, Printer, Printers, problem resolution, processes, ProLiant, Proxy, RAS, research, routing, San, scanner, scanners, schematics, Servers, scripts, Service Level Agreement, SLA, Install Software, Software - Troubleshooting, sound, spreadsheets, spreadsheet, SSL, Sun Servers, supervision, Symantec, TCP/IP, desktop support, Technician, phone, Tivoli, trouble shooting, Troubleshooting, Type, Upgrades, USB, Video, VPN, VoIP, web site content, WAN, wiring, written    "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SPECIALIST       Summary    Security+ Certified LAN/WAN (T1, Frame Relay, TCP/IP) IAVA Routers/Firewalls/Switches/Wi-Fi/VPN Network and Information Systems Defense Level 1 and 2 Technical Support Cable Systems Installer/Maintainer Imaging/Base lining Current TS-SCI Clearance LOS Line of Sight Radio CPOF/VOIP Videoconferencing Technologies Network and Server Administration Government Security Disaster Recovery/Backups Accomplishments Information Technology Deployed and managed CPN, LOS, SPAWAR, AFN, LAN/WAN Architectures and Active Directory domains for over 50 SIPR/NIPR IS and VOIP subscribers in hostile combat operations Windows 7 integration of over 520 systems throughout the Stuttgart Garrison Command Disaster Recovery/Backup systems prevented loss of critical data Technical Support/Service 3 years experience in high visibility support roles centered on Microsoft technologies and information security Strong understanding of workflow / business process, support roles in organizations Multiple awards for proven performance Management Squad Leader / Shift Leader Strong leadership skills / Excellent interpersonal skills Presentations / Training / Documentation Standard Operating Procedures development           Experience      Information Technology Specialist    Company Name            Information Systems Specialist   07/2011   to   12/2012     Company Name   City         Level 1 and 2 Technical Support during Strategic Operations in Stuttgart, Germany for classified and unclassified systems.  Trained proficiently in Information Assurance security.  Implemented and sustained satellite and radio communications for all computer based information systems and VOIP.  Maintained and organized important IT documentation.  Deployed countermeasures against security breaches.  Implemented Windows 7 across Garrison units.  Direct support for Senior Officer Staff.  Responsible for several million dollars in equipment and for personnel.  Remedy / Exchange / CPOF / SOFTCau-HARDCau / Organizational Unit Administrator / VPN / FTP / TCP/IP / Firewalls / VOIP / Remote Connectivity / Encryption / Netscreen / Cisco / Tier 2 Helpdesk.          Cable Installer and Maintainer   11/2010   to   07/2011     Company Name   City         Cable installer and maintainer for multiple Army posts in Stuttgart, Germany including 6 months in a combat zone in Africa.  Extensive knowledge in wiring infrastructure, troubleshooting, Cat 5 and 6, and fiber termination.  Maintained and organized racks, patch panels, cable trays, switches and routers.  Working knowledge of terminating, splicing, testing and troubleshooting copper and fiber cable using Fluke Cable Analyzers.  Accountable for thousands of dollars of equipment to include Fluke Networks Products.          Operator   12/2009   to   11/2010     Company Name   City         at the Defense Messaging Center with primary duties of facilitating Defense Messaging System (DMS) in support of Headquarters, United States European Command (USEUCOM) and other Department of Defense activities.  Responsible for the operation and maintenance of CP-XP, AMHS, DII Guard and Certificate Workstations in support of DMS, SIPRNET and NIPRNET with the 52d Signal Battalion.  Perform after hours Network Operations functions to include monitoring SPECTRUM, recall of essential personnel and situational management, and opens, monitors status and closes trouble tickets.  While reporting and conducting essential missions in high visibility areas.  Responsible and accountable for over $100 million worth of equipment and repair parts.  SPECTRUM / AMHS / Customer Support / Defense Messaging System / SIPRNET / Discretionary Access Lists / Trouble Tickets.          Education      Associate of Arts  :   Business Administration   12 2014           Business Administration        CompTIA Security+ Certified          Certification / Oct 2011 Information Technology Specialist Training (25 weeks)          US Army / Nov 2009 Information Technology Online Training (223 hours)          US Army / Mar 2009-Jan 2012 SIPR/NIPR Access Point (SNAP) Terminal (32 hours)          Certification / June 2011 Fiber Optic Connectors and Splicing Basic Installation Course (40 hours)       Certification / Aug 2010                   Skills    Army, Basic, Cable, Cat 5, Cisco, Encryption, Customer Support, documentation, Firewalls, FTP, information systems, Information Technology, Messaging, Access, Exchange, Windows 7, monitors, Network, Networks, Oct, Organizational, personnel, radio, reporting, routers, Strategic, switches, TCP/IP, Technical Support, troubleshooting, VOIP, VPN, wiring      Additional Information      Awards Honorable Discharge, United States Army National Defense Service Medal Global War On Terrorism Service Medal Army Service Ribbon Overseas Service Ribbon Army Superior Unit Award Army Good Conduct Medal Numerous Certificates of Achievement and Coins of Excellent      "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SPECIALIST (INFOSEC)       Summary    Retired Information Assurance Systems Security Certification Specialist responsible for managing and monitoring
information systems and network security, and information systems security programs in support of the Information
Security/Information Assurance mission for U.S. Army Medical Command and Defense Health Agency. Also, served as a clerk typist and secretary.      Highlights          Self-directed  Results-oriented  Time management      Strong interpersonal skills  Dedicated team player  Labor relations            Accomplishments     Increased office organization by developing more efficient filing system and customer database protocols.        Experience      INFORMATION TECHNOLOGY SPECIALIST (INFOSEC)   01/2012   to   11/2015     Company Name   City  ,   State       Interpreted scan results, implemented corrective action, and prepared reports of findings in support of the
   network infrastructure.  Worked in coordination with Army Cyber Command and Regional Computer Emergency Response (Army
   Cyber and RCERT) to support Computer Networks Attacks (CNA) and Computer Network Defense (CND)
   efforts.          Chief Steward   01/2000   to   01/2012     Company Name   City  ,   State       Defended the interest of the federal employees at Fort Sam Houston, TX.    ¬†Assigned cases to stewards based on their skill sets       ¬†Managed the receptionist area, including greeting visitors and ¬†responding to telephone and in-person requests for information.        ¬†Prepared employee's rebuttal to grievances.     ¬†Organized files, developed spreadsheets, faxed reports and scanned ¬† ¬†documents.      ¬†Participated in arbitrations, mediations, and Alternate dispute resolutions.           Education      Associate of Science  :   Business Administration   1980       Richard Bland College   City  ,   State       Business Administration        Skills     Excellent attention to detail   Fast Learner  Ability to work under pressure  Excellent problem-solving abilities    "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY DIRECTOR                 Experience      Information Technology Director    April 1999   to   January 2015     Company Name   Ôºç   City  ,   State      For the past sixteen years I was a leader of change for the largest law firm in the Central Pennsylvania area with over 275 in office users at 6 locations and over 200 work from home users.  I was a visionary in regards to technical business operations, responsible for providing professional staff at various locations with efficient, up-to-date, secure and stable voice and data communications on a daily basis within budget.  The ability to use good judgment, proven technologies and industry standards to balance ease of use with security.  I am a fast paced leader with the patience to oversee the maintenance of existing systems while at the same time plan the implementation of new technologies in a cost efficient and timely manner.  I am both a professional team leader and player that has directly managed a staff of seven information technical professionals as well as participating in many project implementation teams and initiatives.  I am experienced in many of the technical methods, tools and applications used in business operations with the ability to connect multiple offices with highly secure and redundant Internet connections.  While at the firm I was able to receive better than competitive pricing for the circuits due to the quantity of services required as well as my vendor negotiation skills.  I have the technical knowledge and experience required for the strategic planning and funding of annual and multi-year business operations.  My efforts have resulted in a direct costs savings in business operations.  Most recently, we implemented user provided smart phones and free apps to provide efficient digital dictation and provided mobile capability to access our document management system.  I have a dedicated work ethic that is required to oversee day-to-day technical business operations updating and upgrading systems in use while at the same time implementing new systems: Upgraded the firms bread-n-butter time and billing financial system several times.  Upgraded the Word Perfect Application Suite to the Microsoft Office 2000 Suite.  Upgraded Microsoft Office 2000 Suite to the Microsoft Office 2007 Suite.  Upgraded the GroupWise Messaging to Outlook Messaging.  Upgraded the Worldox document management system to Worldox GX3.  Upgraded the Audix voice messaging to Mutare voice messaging.  Assisted the Marketing department to implement a firm wide Client Relationship Management (CRM) system.  Setup up Voice Over Internet Protocols (VOIP) systems at two regional offices.  Implemented and upgraded many of100 technical applications and systems used at the firm on an as needed basis to improve efficiency.  Implemented several mobile applications on attorney personal devices to improve efficiency (VPN connectivity, RDP clients, Dictate digital dictation, Dropbox, Microsoft Office Mobile Suite of applications, Linkedin, Business Card Scanner, Twitter, etc.) The firm experienced minimum unplanned system downtime under my watch and my team and I oversaw and provided training on the many various applications, processes and procedures used in business operations.  I am an experienced data security officer with the skills and knowledge to ensure data is adequately protected.  I was the firm's Security Officer and developed the technical security systems and procedures used in business operations.  It was an interesting responsibility due to the challenges with balancing ""ease of use"" while ensuring system and data ""security."" Every year my team and I would oversee a mandatory HIPPA (Health Insurance Portability and Accountability Act) Program Review.  Every other year my team and I would facilitate a system wide vulnerability audit that included social engineering and vulnerability testing techniques.  I am an experienced project manager with the skill set, knowledge and interpersonal tools required to ensure the timely and efficient implementation of systems and applications.  I enjoy the aspects of project management as it involves ""cradle to grave"" involvement.  Interacting with the users to determine their technical and budget needs, interacting with vendors, communicating with my peers and self-study to find the right technology to meet the need, testing the application and processes or feasibility and efficiency, documenting the processes and procures involved, preparing user instructions and finally implementing and training users on the new system.  I appreciate the resources, processes and procedures required to ensure system efficiency and readiness.  At the firm most applications are hosted at the central office with the regional offices connecting with redundant Ethernet connections, this saves on the cost of having data centers and support staff at each firm location.  My team and I have also authored the firm's business/continuity/disaster recovery plan for IT applications and systems.  The firm decided the priority and timeliness of systems and applications to recover.  I and my team have configured many IT systems to fail over to the backup systems automatically which is barely noticeable to users.  I served as either the project manager or as a team member in all of the examples expressed in my resume.          Education      Associate's Degree   :   Computer Information Systems      HARRISBURG AREA COMMUNITY COLLEGE          Computer Information Systems        Associate's Degree   :   Business Administration      Business Administration        MBA   :   Leadership Program      ELIZABETHTOWN COLLEGE          Leadership Program        Various Technical Training Certification Courses and an honorably discharged Air Force Veteran.                  Skills    Air Force, attorney, backup, balance, billing, budget, business operations, interpersonal, competitive, CRM, Client, clients, dictation, disaster recovery, document management, Ethernet, fast, financial, GroupWise, Insurance, Internet Protocols, team leader, law, Marketing, Messaging, access, Microsoft Office, office, Microsoft Office 2000, Outlook, negotiation, pricing, processes, project management, Relationship Management, Scanner, strategic planning, Technical Training, phones, upgrading, VPN, voice and data, VOIP, Word Perfect   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SPECIALIST       Summary    An organized DBA professional with over 6years hands-on experience supporting Oracle databases, Sql Server
databases and AWS infrastructure. Equipped with excellent communication and interpersonal skills; a highly
organized individual and team player who possesses strong analytical and problem solving skills, and is who is
committed in delivering quality services to customers/clients.      Experience      Information Technology Specialist   03/2018   to   Current     Company Name   City  ,   State       ¬†Primary responsibilities include production
support, installation and configuration, migration, backup and recovery,
performance tuning, cloning, security, upgrades, and patches.  Planned, installed and upgraded multiple Oracle
databases from 11.2.0.4 to 12.2.0.  Added targets to OEM 13c and used OEM 13c to
monitored databases.
  Created rules, security profiles using OEM 13c.
  Performed Hot/Cold Backup, Recovery and Cloning of
databases using RMAN  Planned and implemented Backup strategies, used
RMAN and Crontab to schedule backup.
  Installed and upgraded databases from MySQL 5.6 to 5.7
and implemented mysqld_multi for better performance.   Migrated databases from on-premise to AWS using Database migration services.  Launched and maintained RDS and EC2 instances in
AWS.

Created Snapshots, Elastic IPs, EBS Volumes, Security
Groups per clients/costumers request.  Performed cross region replication with S3.  Created security groups to manage inbound and outbound rules.          Database Administrator   12/2014   to   Current     Company Name   City  ,   State       Troubleshot and resolved web application issues escalated from customer support and other departments with a 100% success rate.  Worked with clients to analyze computing and network needs and implemented appropriate solutions within each department's budget.  Analyzed performance monitoring/tuning/troubleshooting - Oracle database performance tuning services with EXPLAIN PLAN, TKPROF, STATSPACK, AWR and SQL TRACE.  Installed, configured and maintained Physical, Logical, Active standby databases supported by Data guard on Oracle 11g, and 10g RAC servers for the purpose of disaster recovery procedures.  Generated ASH, ADDM and AWR Reports using OEM from Oracle 10g, 11g and 12c database and analyzed the reports for Oracle wait events, time consuming SQL queries, tablespace growth, and database growth.  Implemented database re-organizations as required to improved performance and ensure maximum up-time of the database; implemented SQL Access and SQL Tuning advisers recommendations.  Launched and maintained RDS and EC2 instances in AWS.  Created Snapshots, Elastic IPs, EBS Volumes, Security Groups per clients/costumers request.  Planned and implemented high availability solutions such as Real Application Cluster (RAC) in Oracle 11gR2 Grid and 10g on ASM and ACFS file systems.  Migrated multiple stand-alone databases to RAC databases using Rconfig, RMAN and OEM.  Migrated single instance databases from NON-ASM to ASM file system to improve performance.  Installed Oracle 10g, 11g and 12c software and created multiple databases including Plug-able and container databases in oracle 12c.  Implemented TDE, Data Redaction and database Auditing to improved data integrity and security.  Applied PSU on standalone TEST environment using OPatch and same PSU (Grid and RDBMS Patching) on production cluster using OPatch Auto.  Replicated data in real time using Oracle Golden Gate and Oracle streams.  Analyzed, interpreted and troubleshot Golden Gate related issues.  Designed and implemented different backup strategies like Cold, Hot backup using RMAN with Flash Recovery Area and Logical Backups with EXPDP/IMPDP.  Scheduled RMAN backups, purge jobs, Maintenance Jobs using DBMS_JOBS, DBMS_SCHEDULER, Crontab and OEM.  Implemented and managed logical backup/recovery with Datapump and Export/Import utilities.  Cloned databases using RMAN and Manually using scripts.  Implemented Point In Time Recovery on one or more tablespaces to recover lost of a table(s) while eliminating down time for the database.  Installed SQL Server EE 2012 on windows and created databases, triggers, tables, procedures, functions and database diagrams.  Upgraded databases from 10g to 11g and to 12c using DBUA, Datapump, Manually, Transportable Tablespace and Oracle Dataguard.          Oracle Database Administrator   07/2012   to   10/2014     Company Name   City  ,   State       Prepared technical architecture proposals for enhancements and migrated an existing standalone database to RAC database.  Provided senior technical support to Developers and troubleshot performance issues and maintained high availability and security of databases.  Analyzed and tuned the Database to identify potential database bottle necks such as response delay, locking contention, wait event using tools like STATSPACK, EXPLAIN PLAN, and TKPROF.  Collaborated and worked together with development and operations staff and resolved problems quickly and efficiently.  Maintained Physical, Logical, Active standby databases supported by Data guard on Oracle 11g, and 10g RAC servers for the purpose of disaster recovery procedures.  Installed, configured, deployed and monitored different databases and application servers using Oracle OEM 12c Grid Control.  Worked efficiently in Database administration activities such as User management, Space management, Monitoring, Creating Database, Managing Oracle Instance and Database security and Materialized views.  Maintained and administered  high availability solutions such as Real Application Cluster (RAC) in Oracle 11gR2 Grid and 10g on ASM file system.  Planned and applied PSU/CPU patches and upgraded multiple databases from 10g to 11g.  Replicated data in real time using oracle Golden Gate.  Increased data security; implemented TDE and database auditing and created threshold on database metrics and set alert for a more stronger security.  Maintained Active Data guard, creating both Logical and Physical Standby databases for data disaster recovery solutions.  Worked on 24/7 environments, supported, monitored, managed and troubleshot database related issues over 300 oracle 10g, 11g and 12c databases with sizes from 300G to 2TB.  Implemented backup strategies used RMAN for incremental/full backup and Datapump to backup logical components.          Education and Training      Bachelor of Science  :   Civil Engineering    University Of Buea   City  ,   State  ,   Cameroon     Civil Engineering        Technical Environment      Databases: Oracle 10g, 11g, 12c, MySQL 5.6, 5.7, Sql Server 2008,
2012   Platforms:  Oracle Enterprise Linux 5.11, 6.7, 7,
HP-UX 10.x, 11.x. Sun
Solaris 2.5, 2.6, Windows Server 2008

   Tools : TKPROF, EXPLAIN PLAN, STATSPACK, AWR, and ADDM Toad, Putty, X-wing32, WinSCP.¬†   Database Utilities : Oracle Enterprise Manager, Real Application Cluster, ASM, Transportable Tablespaces, SQL*Loader, RMAN, DataPump, Export, Import   Languages :¬†

¬∑SQL*PLUS, PL/SQL, UNIX Shell Scripting, Ksh, bash

    "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SPECIALIST       Summary      Information Security Analyst/Systems professional with over 16 years of diverse experience across the analysis, troubleshooting, management and testing of complex IT systems. ¬†Experience includes¬† analytical support to computer surveillance
activities in Cyber Security, Intrusion detection analysis and System
Administration. ¬†Also knowledgeable in Military Cyber Operations.¬†       Security Clearance    Currently hold an active TS/SCI Security Clearance. ¬†Last updated in 2013.      Technical Skills and Qualifications    Windows, Unix, Linux, VMWare, Wireshark, Snort, TCPDump, EnCase, Bash Programming, configuring routers and switches, computer networking, ¬†Intrusion analysis and Firewalls.      Work Experience      Information Technology Specialist  ,   05/2009   Ôºç   Current    Company Name   Ôºç   City  ,   State      Provide electronic surveillance of information systems, perform digital evidence analysis (DEA), and provide technical analytical support to computer surveillance activities.  ‚ÄãProvide traffic analysis against adversary's (TTP) tactics, techniques and protocols. ¬†   Configure and install routers, switches and wireless controllers.     Draft training materials and organize training sessions for¬† 6¬† employees.            Network Security Analyst  ,   08/2008   Ôºç   05/2009    Company Name   Ôºç   City  ,   State       Analyzed software, hardware and network systems for various transmission systems.       Identified, reported and resolved network security violations.             Corporate Security  ,   11/2007   Ôºç   08/2008    Company Name   Ôºç   City  ,   State      Ensured Rackspace was in compliance with industry standards such as PCI (Payment Card Industry), HIPAA, ISO 27001, and Sarbanes-Oxley.   Responded to all client requests for technical support by phone and email.            Network Security Analyst  ,   11/2003   Ôºç   11/2007    Company Name   Ôºç   City  ,   State      Identified and responded to threats against Air Force worldwide
computer networks on an unclassified and
classified entity (NIPR and SIPR).¬†  Provided immediate
analysis and verification of network activity using Automatic Signature
Identification Measurement (ASIM) and Cisco Intrusion Detection System (CIDS).
  Detected network intrusions
and applied appropriate methods of counter activity.
  Analyzed trends of
all network activity.
  Provided daily
activity reports to management and headquarters.¬† ¬†¬†           Education and Training      2018    Park University   Ôºç   City  ,   State  ,   United States    Bachelor of Science    Information and Computer Science     Emphasis in  Network Security           2015    CompTIA                 Certified in Security Fundamentals (Security+)           2014    CompTIA                Network Fundamentals (Network+ )        2012    Defense Cyber Investigation Training Academy   Ôºç   City  ,   State  ,   United States           Coursework in Network Exploitation Techniques          2011    Defense Cyber Investigations Academy   Ôºç   City  ,   State             Coursework in Network Monitoring Techniques¬†          2010    Defense Cyber Investigations Training Academy   Ôºç   City  ,   State  ,   United States           Certified Computer Forensics Examiner          2009    Defense Cyber Investigations Training Academy   Ôºç   City  ,   State  ,   United States          Certified Digital Media Collector     "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY STUDENT         Career Overview     Results-driven Database Administrator with extensive education in programming, relational database management and computer technology maintenance.       Qualifications          Database servers  Structured query language (SQL) expert  Programming and design skills  Document management      Strong collaborative skills  Strong analytical skills  Customer needs assessment  Excellent problem solving skills            Technical Skills        Skills    Experience    Total Years    Last Used    Windows, Unix, Linux, Mac OSX, VMWare, HTTP/Apache, DNS/BIND, SSH, SNMP, DNS, DHCP, FTP    Intermediate    2    May 2016          Accomplishments       Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.     Data Preparation    Prepared chain of custody packets for title sale reviews of procedures and fees/services justification.    Administration    Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.      Reporting    Maintained status reports to provide management with updated information for client projects.       Application Design   Used object-oriented design/programming to design new stand-alone application.    ‚Äã     Planned, installed, configured, and monitored document management infrastructure.     Coordinated scheduled software and hardware patches, upgrades, and enhancements to platforms.    Collaborated with IT teams to design and implement continuous process improvements to prevent production application incidents.          Work Experience      Company Name     January 2014   to   Current     INFORMATION TECHNOLOGY STUDENT   City  ,   State      ‚Ä¢Presented various projects including¬† VPN, RDMS, and IT Proposals ¬†to  several classes and instructors .      ‚Ä¢Worked independently and as part of a team to achieve most equitable outcome.            Company Name     September 2010   to   October 2013     FORECLOSURE PROCESSOR PARALEGAL		   City  ,   State      ‚Ä¢Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements.     ‚Ä¢Communicated regularly with management regarding portfolio performance and new loan transaction quality.       ‚Ä¢Maintained confidentiality of bank records and client information.     ‚Ä¢Scanned and filed forms, reports, correspondence and receipts.       ‚Ä¢Entered information into computer databases.       ‚Ä¢Reviewed files to check for complete and accurate information.       ‚Ä¢Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount.       ‚Ä¢Coordinated with multiple departments regarding responsive documents and document retention.     ‚Ä¢Researched bankruptcy loan files to confirm federal guideline compliance.         ‚Ä¢Supported a team of three attorneys with generating and filing of pleadings, motions and various court documents.      ‚Äã          Company Name     February 2008   to   May 2008     TOEFL/TESL INSTRUCTOR   City  ,   State      ‚Ä¢Developed interesting course plans to meet academic, intellectual and social needs of students.     ‚Ä¢Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.     ‚Ä¢Performed student background reviews to develop tailored lessons based on student needs.     ‚Ä¢Developed, administered and corrected tests and quizzes in a timely manner.     ‚Ä¢Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.     ‚Ä¢Designed lesson plans focused on age and level-appropriate material.           Education and Training      SAN DIEGO STATE UNIVERSITY	     2006       Bachelor of Arts  :   English    City  ,   State  ,   United States            Skills    Microsoft Word, Excel, Access, SQL Server, VBA, Visual Studio   "
INFORMATION-TECHNOLOGY,"         DIRECTOR OF INFORMATION TECHNOLOGY         Executive Profile    Performance-driven and accomplished Director of Information Technology offering a unique combination of operations and management experience.  Strong leader with demonstrated success in managing and providing leadership in a diverse technological environment. Creative, dependable and enthusiastic change agent with a proven track record in improving efficiencies and reducing costs.  Visionary with superior long-term planning and project management experience.  Proven ability to implement standards and procedures that improve business processes and functionality.  Skilled coalition-builder with management practices that motivate and improve staff performance levels while forming a cohesive team.  Innovative and customer-oriented to formulate strategies to address service delivery demands and resource capacity. AREAS OF EXPERTISE Executive Leadership/Management Information Technology Project Management Networking Relationship Building Operations/Administration       Skill Highlights                      Professional Experience      Director of Information Technology  ,   05/2000   to   01/2014    Company Name   Ôºç   City  ,   State      Provides leadership in directing, planning, managing, and implementing the information technology needs of the City of Greensboro.  Provided oversight and direction for the Application Services, GIS, Network Services and Public Safety IT divisions.  Establishes guidelines and programs for effective information technology management.  Facilitates and implements City-wide strategic policy for planning, development, and deployment of information technology.  Key Achievements: Generated a savings of $400K per year with the implementation of VoIP Partnered with NCDOT and GDOT to implement a City-wide fiber optic network infrastructure Implemented on-line payments for parking tickets and utility bills.  Received over 1 million in payments to date Over the last five years, maintained a 95% customer satisfaction rating with  98% uptime in server and network environment Implemented virtualized server environment and business continuity site with redundant SAN, servers and network infrastructure Re-established the Technology Advisory Committee.          Network Services Manager  ,   07/1998   to   05/2000    Company Name   Ôºç   City  ,   State      Managed the Desktop Services Division, which included the Help Desk, local area network, server administration, training and leasing of computer technology.  Maintained and assisted with the support for enterprise-wide technology deployment.  Ensured that the customers' technology needs were addressed and resolved in an efficient and effective manner.  Key Achievements: Championed the organizational strategic initiative to implement a client-server environment with Microsoft Exchange and leasing of all computer technology Managed and directed the installation of 900+ workstations ahead of schedule and under budget Managed and implemented a $2.8 million internal service charge back structure for Help Desk support and leasing of computer technology Implemented a custom Helpdesk Request application, which includes a customer satisfaction survey after each closed call.          Data Communications Analyst  ,   06/1989   to   07/1998    Company Name   Ôºç   City  ,   State      Installed, maintained, configured and analyzed the data communication needs for the City of Greensboro.  Installed and configured modems, multiplexers, routers, control units and DEC and IBM terminals.  Analyzed system needs and configuration requirements to acquire the appropriate equipment.  Managed, maintained and resolved complex system problems with the IBM Mainframe, VAX systems, and servers.  Key Achievements: Configured 450+ users on All-In-One Project leader on upgrading IBM Mainframe to VSE/ESA Developed operations manual for IBM Mainframe Employee of the Year finalist 1996.          Electronics Technician  ,   09/1986   to   06/1989    Company Name   Ôºç   City  ,   State      Repaired, installed, configured and maintained PC's, servers, modems and other communication equipment.  Installed and designed network and data communication circuits.  Managed setup and installed communication equipment which included mid-range servers, communications equipment, VAX systems and PC's.  Key Achievements: Designed and installed the wiring and communications infrastructure for student registration Established redundant communication links to remote sites Developed and planned the communications infrastructure for campus computer labs.          Education      Certified Chief Information Officer (CIO)  :    November 2005    UNC-Chapel Hill    Ôºç   City  ,   State              B.S  :  Industrial Technology (Electronics)  ,  1986    North Carolina A&T State University   Ôºç   City  ,   State               Professional Affiliations     Member, North Carolina Local Government Information Systems Association (NCLGISA) Member, SouthEast Association of Telecommunications Officers and Advisors (SEATOA) Member, Public Technology Inc. (PTI) Previous Board Member, Greensboro Municipal Credit Union (Chairman, Technology Committee) Previous Board Member, Welfare Reform and Liaison Project (WRLP) Previous President, National Forum for Black Public Administrators (NFBPA), Triad Chapter        Skills     budget, client-server, customer satisfaction, DEC, directing, direction, GIS, Government, Help Desk support, Help Desk, IBM, IBM Mainframe, information technology, local area network, leadership, managing, Microsoft Exchange, 98, modems, enterprise, Network, organizational, PC's, Project leader, routers, Safety, SAN, servers, strategic, upgrading, VAX, VoIP, VSE, wiring    "
INFORMATION-TECHNOLOGY,"         DIRECTOR OF INFORMATION TECHNOLOGY         Professional Summary     Dynamic Information Technology Manager with 13 years of IT leadership experience including oversight of infrastructure, application support and cybersecurity services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Successful in motivating teams to meet demanding timelines by utilizing critical thinking, resource and conflict management and facilitating stakeholder engagement. Innovative and driven with passion for delivering forward thinking, emerging trend technologies.       Skills          Agile framework  Business intelligence  Change management  Collaboration  Conflict resolution  Critical thinking  Data migration  Information technology management  Insurance  ITIL  Organization and time management  Perl  Problem-solving  Project lifecycle management  Project management and leadership  Python  Risk assessment  Salesforce Admin and CRM  SDLC  Six Sigma      SQL (Microsoft and Oracle)  Excellent Verbal and written communication  Agile, Functional, Project leadership,Written communication  AI, Information technology, Project Management  Budgeting, Insurance, Python  Budgets, ITIL, Quality  Budget, Leadership, Research  Business intelligence, Marketing, Risk assessment  Business process re-engineering, Access, Sales  Change management, Excel, Scheduling  Conflict resolution, Migration, SDLC  Critical thinking, Network design, Six Sigma  CRM, Next, Software development  Clients, Optimization, SQL  Client, Oracle, Staffing  Data collection, Perl, Strategic  Data migration, Problem-solving, Time management  Databases, Processes, Upgrades  Designing, Producing, Upgrade  Senior management, Profit, Vision            Work History      Director of Information Technology  ,     11/2012   to    Current      Company Name    ‚Äì    City  ,   State        Develops, tracks and controls long-term information technology operating budgets and cost and benefit analyses for IT spending initiatives.  Leads and assists technical upgrade projects for clients by coordinating with consultants and developers for data migration and integrations.  Coordinates with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.  Reviews and assesses architecture design, implementation, testing and deployment needs to identify project requirements and reduce costs 18%.  Plays key role in on-going network design, reevaluation and optimization to keep pace with company growth.         Senior Consulting IT Program Manager  ,     12/2014   to   12/2020     Company Name    ‚Äì    City  ,   State        Managed and implemented concurrent projects relating to business process re-engineering, software development and upgrades to foster productivity, throughput, and end-user engagement.  Performed program research and analyzed data collection to develop cost estimates and budgets.  Identified system needs and designed processes to support business requirements.  Collaborated with clients to understand technology staffing requirements and improved productivity while reducing staffing and operational costs by 15%.  Performed risk assessment of stakeholders, senior management, organization, infrastructure, and ITIL governance to effectively plan, develop, and manage schedules, resources, and costs.  Launched Salesforce data cleansing, migration, and integration programs to aid in gathering functional and business requirements to support team, and mitigate risks.  Integrated agile methodologies, emerging AI, digital, and social media technologies into end-user experience to foster adoption, continued engagement and increase sales profit levels 30%.  Executed coordinated project leadership, efficient resource and budget utilization, schedule adherence, implementation of application software, training end users, and problem-solving across multiple product lines.         Business Products Specialist  ,     05/2008   to   11/2012     Company Name    ‚Äì    City  ,   State        Developed and fostered relationships with business owners and key executives to assess dynamic risk mitigation and business insurance needs and deliver solutions.  Successfully managed internal & external stakeholder engagement to aid in process and resource improvements to align strategic and industry compliance objectives.  Recorded and integrated CRM data in Salesforce from previous Access and Excel databases, streamlining analysis procedures for efficiency and accuracy.  Planned and executed events and marketing programs, producing 40% of goal of qualified leads.  Exceeded sales goal 12% by effectively applying analyzed data to marketing campaigns and sharing data interdepartmentally.  Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.         Product Design Project Team Lead  ,     11/2000   to   06/2004     Company Name    ‚Äì    City  ,   State        Demonstrated efficacy throughout project & product life cycles in applying flexible change management deliverables including training, communications, and stakeholder engagement to increase end-user adoption of project implementations.  Supervised four (4) concurrent projects for 16 & 17 Next Gen nuclear core clients in Brazil and South Korea by coordinating planning, designing, testing, budgeting and scheduling tasks.  Developed implementation methodologies to rein in project costs while meeting key milestones.  Provided accurate, detailed quality assessments based on project drawings and technical specifications.         Education      Certified Associate in Project Management (CAPM) ‚Äì #2743884, Expires  :     Expected in   2028               2021           Master of Science  :   Information Technology Management  ,   2019     Western Governors University   -   City  ,   State           Bachelor of Science  :   Business Administration and Management, Marketing and Management, International Business  ,   2004     University Of South Carolina - Columbia   -     State           Affiliations    Project Management Institute (PMI) ‚Äì # 6203883, Current Member      Certifications      Certified  [Job Title] ,  [Company Name]  -  [Timeframe]      "
INFORMATION-TECHNOLOGY,"        AS         INFORMATION TECHNOLOGY PROJECT MANAGER       Summary    SUMMARY Skilled IT professional with 7 years of proven success in developing and leading cross-functional
technical teams to execute and deliver major technology initiatives using the Agile methodology and
Scaled Agile Framework (SAFe). Well-versed in managing projects with co-located and off-site teams.
Expertise in gathering and translating requirements, leading scrum teams, and release management,
including owning the release management lifecycle for multiple applications across different
environments.      Skills          Agile methodology  Project management  SAFe Program Increment (PI) Planning  Scrum / Kanban / Scrumban  Aptitude for resolving challenging problems  Client relations  Team building  Release management  Scrum master / Business analyst  Atlassian suite (JIRA, Confluence, Trello)  Public Trust Clearance Level 4  Agile  Approach      Budget  Business analyst  Concept  Client  Client relations  Features  Functional  Team building  Managing  Meetings  Procurement  Project Management  Project plans  Real-time  Risk-assessment  SCADA  Supervisory Control and Data Acquisition  Fluent in Spanish  Upgrade            Experience      Company Name    |    City  ,   State      INFORMATION TECHNOLOGY PROJECT MANAGER    03/2019   -   Current       Support Design-Build Supervisory Control and Data Acquisition (SCADA) Upgrade
Project using project management expertise.  Identify and implement technology tools to facilitate resource planning for multiple
projects, identify interdivisional dependencies, encourage real-time team
collaboration, and develop streamlined workflows to expedite project submittal
reviews.  Introduced the concept of SAFe to lead planning event to prioritize fiscal year
acquisition and procurement needs based on project criticality and available
internal resources.  Developed annual planning process to support capital improvement planning
activities such as project identification and prioritization.         Company Name    |    City  ,   State      AGILE PROJECT MANAGER    10/2014   -   03/2019       Led transition of risk-assessment tools from downloadable software to web-based
platform, including EPA's Vulnerability Self Assessment Tool, Climate Resilience
Evaluation and Awareness Tool (CREAT), and the Workshop Planner for Climate
Change and Extreme Events Adaptation tool.  Developed project plans and cost estimates with well-defined milestones in
collaboration with project team and subcontractors for each contract period of
performance.  Tracked project level-of-effort and budget expenditures to enable the team to
deliver work products while managing changes to scope, schedule, and budget.  Provided cost projections using labor rates to manage specific project tasks from
project inception to completion.  Tracked resource availability and allocate staff according to client priorities for the
project goals and timeline.  Managed communication of project status, including risks, within the project team
and external to the project team.  Gathered and communicated performance metrics and develop performance
reports.  Identified and managed project risks, defined opportunities for improvement, and
worked with the project team and senior leaders to establish corrective actions.  Worked with team members to participate in the quarterly SAFe PI planning events
to develop realistic work plans and release timelines for client-prioritized
workstreams.         Company Name    |    City  ,   State      RELEASE MANAGER    10/2014   -   03/2019       Negotiated, planned, and managed all release activities identifying risks and
corresponding solutions to maintain the release schedule.  Established deployment needs and ensured compatible architecture and
configuration of final deliverable.  Facilitated production readiness reviews and release retrospective meetings with
the project team.  Served as the primary point of contact with IT partners in deployment planning
activities using a Scrumban (Agile and Kanban) approach.  Identified ways to optimize platform capabilities and maximize efficiencies.  Identified issues and performed root-cause analysis.  Ensured all changes met readiness criteria prior to deployment.  Worked with developers to resolve deployment issues and system outages.  Tracked release metrics to identify process improvements.  Conducted functional configuration audits and physical configuration audits to
meet CMMI standards.         Company Name    |    City  ,   State      BUSINESS ANALYST / SCRUM MASTER    10/2014   -   03/2019       Facilitated requirements meetings and grooming sessions with the development
team and the client to identify desired features and functionality.  Facilitated daily scrums, sprint reviews, sprint retrospectives, and sprint planning
with the project team.  Captured and translated requirements to the development team via Jira,
Confluence, and during daily scrums.  Tested the application across desired platforms in the development, staging, and
production environments to ensure proper implementation of requirements.         Education and Training        Scaled Agile Framework (SAFe) 4 Agilist certification        2019          Project Management Professional (PMP)      2018          American University   |     State      Master of Arts   in   International Affairs    2011          American University   |     State      Master of Arts   in   Natural Resources    2011          Clemson University   |   City  ,   State      Bachelor of Arts   in   Biological Sciences    2008          Languages    Fluent in Spanish   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SPECIALIST           Experience      Information Technology Specialist  ,     08/2015   to   05/2020     Company Name   ‚Äì     State      Build, implement or support electronic health records and other systems that store patient's data.  Assisted in network management and software development.  Took periodic review of set standards and database.         Principal Chemical Engineer / Information Technology Specialist  ,     10/2005   to   06/2015      National Board for Technology Incubation, Abuja Nigeria
(Federal Ministry of Science and Technology).  Monitored, implemented, and maintained IT systems.  Produced technical reports, analyzed data, and built databases.  Facilitated discussions to resolve a safety concern with a key process monitoring instrument.  Planned and designed technology related activities aimed at nurturing the growth of innovative businesses.  Provided technical support and capacity building in science and technology.  Collaborated with market development on new IT technologies for industrial and consumer groups.         Facility Engineer Intern  ,     10/2002   to   09/2003     Company Name          Analyzed process data from newly revamped furnace to improve efficiency of long-term performance monitoring plan by over 50%.  Developed and maintained of engineering/operating standards through periodic review.  Improved 40% Reliability/uptime performance and cost reduction efforts for the production units.  Managed materials through preventive/corrective maintenance of products.         Engineer Intern  ,     08/2000   to   01/2001     Company Name          Produce a piping and instrumentation diagram of the pumphouse, cooling tower and condensate lines.  Led weekly group meetings with interns and management for future improvements.  Monitored, troubleshoot, and observed operations and processes for quality, damages and /or defects.         Work History      Information Technology Specialist  ,   08/2015   to   05/2020     Company Name   ‚Äì     State      Build, implement or support electronic health records and other systems that store patient's data.  Assisted in network management and software development.  Took periodic review of set standards and database.         Principal Chemical Engineer / Information Technology Specialist  ,   10/2005   to   06/2015      National Board for Technology Incubation, Abuja Nigeria
(Federal Ministry of Science and Technology).  Monitored, implemented, and maintained IT systems.  Produced technical reports, analyzed data, and built databases.  Facilitated discussions to resolve a safety concern with a key process monitoring instrument.  Planned and designed technology related activities aimed at nurturing the growth of innovative businesses.  Provided technical support and capacity building in science and technology.  Collaborated with market development on new IT technologies for industrial and consumer groups.         Facility Engineer Intern  ,   10/2002   to   09/2003     Company Name          Analyzed process data from newly revamped furnace to improve efficiency of long-term performance monitoring plan by over 50%.  Developed and maintained of engineering/operating standards through periodic review.  Improved 40% Reliability/uptime performance and cost reduction efforts for the production units.  Managed materials through preventive/corrective maintenance of products.         Engineer Intern  ,   08/2000   to   01/2001     Company Name          Produce a piping and instrumentation diagram of the pumphouse, cooling tower and condensate lines.  Led weekly group meetings with interns and management for future improvements.  Monitored, troubleshoot, and observed operations and processes for quality, damages and /or defects.         Education      Master of Science  :   Chemical Engineering  ,   11/2005     University of Lagos   -   City             Master of Science Degree  :   Computer Science and Information Technology      University of the District of Columbia   -   City             Bachelor of Engineering  :   Chemical Engineering  ,   09/2001     Federal University of Technology   -     State            Data Communication Network, Course
Title: Ample view towards 5g mobile network  The paper focused on the future and technology of the 5G network.         University of the District of Columbia   -     State           Information Security, Course        University of the District of Columbia   -     State     Tittle: An overview of cloud software-as- a service (SaaS) computing model.  The paper focused on SaaS implementation, security, and its challenges.        Summary    CAREER OBJECTIVES
 An accomplished Chemical Engineer and IT Professional, with 10+ years of International work experience in Chemical Engineer Development. Skilled in research and data analysis and experienced in solving complex problems. Seeking to attain a position where I can use my experience in Chemical Engineering and educational background in IT.      Affiliations    Information Technology Specialist University of the District of Columbia, Workforce development 2018
Licensed Registered Engineer Council for regulation of Engineering in Nigeria COREN) Abuja, Nigeria 2006
""Effective Research/Planning, Organizational Goal Implementation and Sustainable Monitoring Capacity 2014
 Building Programme"", Richflood International Limited, Abuja, Nigeria
""Project Plans and Implementation Plan Gap Management"", Supreme Management Training and 2012
 Consultancy Services Limited Johannesburg, South Africa.      Highlights          Microsoft Products.  Highly proficient in Research and Development model.  Excellent Interpersonal Skills  Administrative and organizational skills  Excellent Communication Skills  Problem Solving Skills  International experience  Security analysis  Risk analysis and mitigation  Administrative  Excellent Interpersonal Skills  Excellent Communication  Cost reduction  Databases      Database  Electronic health records  Information Security  Market development  Materials  Meetings  Microsoft Products  Network management  Network  Organizational skills  Problem Solving Skills  Processes  Quality  Research  Risk analysis  Safety  Security analysis  Software development  Technical support  Troubleshoot  View            Skills     Administrative, Excellent Interpersonal Skills, Excellent Communication, cost reduction, databases, database, electronic health records, Information Security, market development, materials, meetings, Microsoft Products, network management, Network, organizational skills, Problem Solving Skills, processes, quality, Research, Risk analysis, safety, Security analysis, software development, technical support, troubleshoot, view    "
INFORMATION-TECHNOLOGY,"         DIRECTOR OF INFORMATION TECHNOLOGY       Summary    I am a solutions-oriented professional with solid experience in various IT environments. LEADERSHIP Motivating and managing and a robust team of internal and remote staff members Establishing and maintaining effective partnerships, through collaboration and information technology in support of the organization. Managing the day-to-day responsibilities of a 24x7x 365 IT organization prudently. Managing a large IT environment with ~10,000 SaaS. Assigning clear authority and holding others accountable for goal achievement.       Skills          COMMUNICATION  Collaborating with clients and fostering a positive business relationship to meet all levels of IT service demands (Technical, R&D and operations and maintenance)  Clearly discussing and conveying Information Technology concepts and terminology with both technical and non-technical staff at all levels within and outside the Department  Producing clear and concise written documents, emails, project status reports and briefs  Communicating effectively with various levels of the organization  Expertise  Making strategic judgments and evaluating the impact  Cloud Environments Design & Implementation  Network Design & Implementation VOIP  Cyber Security (NIST HITRUST/HIPAA)  Project Management  Technical Support Management  Budget Management  Developing and responding to Request for Proposals  Current with Emerging Technologies              Experience      Director of Information technology     Sep 2005   to   Current      Company Name   Ôºç   City  ,   State     At Adsystech I am one of three employees that have a key man insurance policy against them.  This in of itself, speaks to the trust and value I provide the organization.  I was hired to design, and deploy the first data center the company owned in its efforts to deploy a new offering, an enterprise Software as a Service (SaaS) product.  I was initially an employee of an Adsystech customer working with the Adsystech EVP on an enterprise County Wide project and posed the idea that they should move from ""selling"" software to ""renting"" it via an up and coming model SaaS.  Today, everyone is using SaaS products and paying monthly for various products but in 2004 (when I initially made the proposal) it was an exciting and new potential market which I leveraged to increase the returns at Adsystech and most importantly, generate new recurring revenue.  I was hired in 05' to put in place all things SaaS, this included designing a data center from the ground up, creating cyber security policies and controls, putting together a team to support the data center as well as a team to provide technical support for the new product offering.  As an early adopter, in 2008 I designed and deployed a hybrid cloud environment in our data center.  Again in 08' this was a new technology but my decision demonstrates foresight in emerging technologies and understand in the value of leveraging technology to become more efficient and financial prudent.  I'm very proud of the work I've done and Adsystech, below are some key areas in my control: Network Design Monitoring and Maintenance Cloud Technologies Cyber Security (NITS, CIS, HITRUST/HIPAA) Project Management Technical Support Management Staff Professional Development RFP Responses.         Information technology Manager     Sep 2003   to   Sep 2005      Company Name   Ôºç   City  ,   State     City organization responsible for managing +120 Million dollars for support of County Wide Human Service programs.  I was hired as Project Manager and was quickly promoted to the Information Technology Manger.  As PM I identified, evaluated and lead a bi-County steering committee in all technical aspect in an RFP release and selection process.  After promotion I continued to server as the project manager for the 2.5 million dollar system rollout which ranged from gathering the business requirements for the design and deployment to creating the processes and managing the team to for the roll out to ~2000 users across Los Angeles County.  In this capacity I managed a project support team including administrators, help desk staff and trainers.  As the IT Manager, I supervised network administrators and was responsible for all high level network design and architecture for the organization.  I evaluated the security risks, ensuring HITECH/HIPAA protocol were followed.  Below are some key areas in my control: Network Design and Oversight Project Management Product Training and Support.         Information technology Manager     Sep 1998   to   Mar 2003      Company Name   Ôºç   City  ,   State     At Relax the Back I was responsible for the overall management, infrastructure and strategic planning of our National point of sale network at 100+ retail locations and 5 distribution centers.  I managed the ERP solution at our manufacturing plant in Boston and our accounting and HR systems at the corporate office.  Nine short months after starting with the company, I was promoted to IT Manage.  I acted as liaison between vendors, operation staff and the CFO for all major projects on time and on budget.  Cisco Routers/ Firewalls.  Windows Server Management.  Desktop Support.         Education and Training      M.S  ,   IT    CSUF         IT       Fullerton Masters of Science Degree  ,   Information Technology    Mihaylo College of Business and Economics, California State University         Information Technology GPA: 3.4       B.S  ,   IT    UOP         IT       Bachelors of Science Degree  ,   Information Technology    University of Phoenix         Information Technology GPA: 3.7         Skills    accounting, Budget Management, budget, bi, Cisco Routers, concise, clients, designing, ERP, financial, Firewalls, help desk, HR, Information Technology, insurance, managing, market, office, 2000, enterprise, network design and architecture, Network Design, Network Design & Implementation, network, policies, processes, Producing, Project Management, promotion I, Proposals, proposal, retail, RFP, selling, software development, strategic, strategic planning, technical support, Desktop Support, VOIP, Windows Server, written, written communication skills   "
INFORMATION-TECHNOLOGY,"         EPIC INFORMATION TECHNOLOGY SPECIALIST       Summary    Seeking a position in the field of Bio-Pharma where I can utilize and contribute my skills in an ingenious manner.      Skills          Microbial testing, endotoxin- LAL Test.  Nano particle Size and Charge analysis by Malveren Nano ZS 90.  Protein extractions.  HPLC handling and Chromatography techniques.  Polymerase chain reaction (PCR) technique.  EPIC care.  Experienced in Method development, Method Validation, Method verification and Method transfer of new analytical methods  Wet chemistry techniques. MS office, Efficient Internet Browsing, SAS programming, EPIC care.              Experience     04/2017   to   06/2017     EPIC Information Technology Specialist    Company Name   Ôºç   City  ,   State      Supported physicians and nurses with updating work list and flowsheet information.  Provided instructions to staff on the use of EPIC Care.  Provided support during the go-live.  Nanotechnology THz biological imaging.         01/2016   to   11/2016     Research Associate    Company Name   Ôºç   City  ,   State      Study of Tera Spectra and Tera imaging.  Analytical testing and method development and method validation.  THz imaging for nanotechnology: The relationship between nanotechnology and THz is bidirectional, in the sense that the concurrent developments can contribute to both technologies.  THz modalities have helped the expansion of nanotechnology.  Maintenance and Calibration of Analytical Instruments such as HPLC, UPLC, UV, FT-IR, Dissolution apparatus, pH meter and analytical balances.  Nanotechnology could help in the development of high-resolution, sensitive and portable detectors and new efficient sources for THz imaging purposes.  Capillary electrophoresis (CE) methods used in submillimeter diameter capillaries and in micro and nanofluidic channels.  Performed the Biotechnology techniques cytogenetics and PCR methods.  Created Standard Operating Procedures (SOP) for instrumental analysis.  Fundamental lab procedures including pipetting, buffer preparation, weighing.  Recorded laboratory data and graphed the results to identify significant variations.  Prepared reports complying with FDA, ISO, cGMP and internal regulations; and coordinated material, instrument and process validations.  Maintained lab set up by ordering common supplies and chemicals.  Titanium dioxide nanoparticles with blank terahertz scanning reflectometer.         11/2013   to   12/2015     Company Name   Ôºç   City  ,   State      Determine their thickness profile.  Analytical testing and method development and method validation.  Confirming the ability of this technique to resolve small variations in Ti02 layer thickness and consequently adsorption.  Capillary electrophoresis (CE) methods used in submillimeter diameter capillaries and in micro- and nanofluidic channels.  Chromatographic techniques (GC).  Developed new analytical methods based on testing results.  Created Standard Operating Procedures (SOP) for instrumental analysis.  Performed a variety of technical laboratory functions in the operation and maintenance of laboratory equipment calibrating.  Prepared reports complying with FDA, ISO, cGMP and internal regulations and coordinated material, instrument and process validations.  Maintenance and Calibration of Analytical Instruments such as HPLC, UPLC, UV, FT-IR, Dissolution apparatus, pH meter and analytical balances.  Fundamental lab procedures including pipetting, buffer preparation, weighing.  Essential to develop a new compound of antibiotics.         12/2010   to   04/2012     Research Associate    Company Name   Ôºç   City        Isolation, identification, Bioprocessing and characterization of secondary metabolites from the soil screened microorganism.  Screening of soil actinomycetes from the different soil samples.  Taxonomical studies for antibiotic producing isolates.  Morphological and cultural characterization.  Total genomic DNA isolation & PCR & Cloning of polyene CYP gene
     (cytochrome P-450 hydroxlase).  Bioprocessing for antibiotic production.  Biological activity such as Antimicrobial activity, cytotoxic activity, Genotoxic activity.  Research will be constant requirement for new antibiotic compounds to overcome the resistant capacity in microorganisms.  Fundamental lab procedures including pipetting, buffer preparation, SDS-PAGE, tissue culture, RNA/DNA manipulations.  Achievement.  GOLD MEDAL for securing highest marks in Master of Pharmacy, JSS College of Pharmacy.  Awarded cash price for M.  Pharm Dissertation work by ""TAMILNADU PHARMACEUTICAL WELFARE TRUST"", 2013
Seminars/Workshops attended.  Participated in ""Indo-European Symposium on Alternative Approaches to Animal Testing"" on Dec.8, 2010 at JSS College of Pharmacy, Ooty.  Participated in ""national workshop on potentials of medicinal plants of Nilgiri Biosphere reserve"" on December 8-10th, 2011 at JSS College of pharmacy, Ooty.  Indian Pharmaceutical Student Congress-2009 held in Bangalore.  Indian pharmaceutical congress-2011 held in Bangalore.  Experimental skills.  Basic Biotechnological experiments (in-vitro and in-vivo).  Skillful in handling cell-lines.  Mammalian Cell Culture).  Aseptic handling of Micro-organism.  Electrophoresis Gel-documentation Techniques.  DNA isolation and RNA/DNA/protein extractions.  Operational knowledge of analytical instrumentation like HPLC, GC, LC/MS, UPLC, TLC,.  FTIR, UV-VIS spectrophotometer, and KF coulometer,.  Wet chemistry techniques.          Education and Training     August 2012     Master of Pharmacy  :   Bio Technology    JSS College of Pharmacy   Ôºç   City    India    Bio Technology 3.80/4.0       May 2010     Bachelor of Pharmacy      Kakatiya University   Ôºç   City    India    3.60/4.0        Skills    Epic go-live, Basic, Biotechnology, Calibration, Cell Culture, chemistry, Dec, DNA, documentation, ELISA, experiments, FT-IR, FTIR, GC, HPLC, imaging, ISO, laboratory equipment, MS office, PAGE, PCR, producing, programming, requirement, Research, SAS, scanning, Seminars, SOP, Symposium, UV, Validation, weighing, Workshops   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY MANAGER         Summary     Dedicated  IT Manager  well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines.        Highlights          Operations management  Project tracking¬†  Performance criteria tracking  Waterfall framework  Scrum methodology  Enterprise platforms       Salary structure/compensation analysis  Calm under pressure  Compensation/benefits administration  Staff development  Client communication            Experience      Information Technology Manager  ,   03/2013   to   Current    Company Name   Ôºç   City  ,   State       Managed a four-person local IT team, allocating resources to ongoing projects and enforcing deadlines.      Drove business KPIs through rapid iteration of customer-facing product features.     Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.       Collaborated with the global team to resolve IT support cases.          Build and maintain a staff of five & terminate for cause one employee.  Create and audit processes interlocking with other teams, adjust as required.  Manage travel and budget for staff on-site visits.  Ownership of SaaS customers in North America, Canada and Australia.   Defined project deliverables and monitored status of tasks.      Executed proof of concept implementations to validate product feasibility.              IT Administrator  ,   06/2011   to   03/2013    Company Name   Ôºç   City  ,   State       Designed and delivered mission critical infrastructure to ensure the highest levels of availability, performance and security.     Maintained security, backup, and redundancy strategies.               Ownership of IT Infrastructure and Client/Server management (Chicago, Houston, Montreal and Sydney).   Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters.    Manage North America production data center (SaaS) and disaster recovery applications.  Deploy and manage VMware architecture.  Monitor and created automatic actions related to hardware and web servers.  Engineered IT infrastructure for reliable WAN and LAN connectivity.  Active Directory and Group Policy configuration and deployment.  Provided client support for production.  SQL Administration.  Deployed over 30 NEC phones and support for NEC PBX.  Responsible for purchasing and product recommendations.          Network Administrator  ,   02/2010   to   05/2011    Company Name   Ôºç   City  ,   State      Tested, configured and deployed Windows 7 operating system with Acronis Snap Deploy.  Deployed and tested Microsoft Exchange 2010 in VMware.  Administered SQL 2005 database to run Dentrix and DEXIS software.  Configuration and implementation of Group Policies.          Information Technology Consultant  ,   10/2008   to   05/2011    Company Name   Ôºç   City  ,   State      Managed and provided security administrative support for Paine Wetzel ONCOR International, Northridge Group, Rent Here Realty, and Northwestern Dental Center.  Supported Microsoft Windows 2003, XP, Vista and Mac operating systems.  Responsible for purchase decisions to provide the best end point security solutions.  Obtained Milestone Advanced Certified Partner for video surveillance.          Network Administrator  ,   10/2008   to   05/2011    Company Name   Ôºç   City  ,   State      Installed and configured LAN with Windows XP and Windows Vista clients.  Administration of Microsoft Active Directory.  Administration of Microsoft Exchange 2003 systems including backup and recovery.  Deploy Symantec endpoint security solutions and implemented disaster recovery.  Managed multiple desktop applications: Microsoft Office, Adobe Acrobat, ACT.  Administration of intranet.          Network Administrator  ,   10/2008   to   12/2009    Company Name   Ôºç   City  ,   State      Provided on-site technical support for Windows 2003 and 2008 servers, workstations, laptops, Blackberries, and iPhones.  Migrated to Exchange 2007 SCR from Exchange 2003 with PowerShell and DAS.  Managed Windows Server 2008 and Windows 7.          College of Education Computer Technician  ,   07/2006   to   06/2008    Company Name   Ôºç   City  ,   State      Performed PC and Mac hardware and software configurations.  Troubleshot general Novell Client issues.  Installed and maintained peripherals.  Built images to be used with Symantec Ghost.          Education      Master of Science  :  Business Information Technology  ,  2018    DePaul University   Ôºç   City  ,   State              Bachelor of Science  :  Network and Communications Management  ,  2009    DeVry University   Ôºç   City  ,   State              Skills    Active Directory, administrative support, Adobe Acrobat, Architect, backup, budget, Client/Server, hardware, Concept, Client, clients, client support, DAS, database, disaster recovery, Ghost, LAN, laptops, Mac hardware, Mac, Exchange, Microsoft Exchange, Microsoft Exchange 2003, Microsoft Office, Windows 7, Windows, Microsoft Windows 2003, Windows XP, NEC, Novell, operating systems, operating system, PBX, peripherals, Policies, processes, purchasing, servers, SLA, SQL, Symantec, technical support, phones, Video, Vista, web servers, WAN, Windows Server   "
INFORMATION-TECHNOLOGY,"         DIRECTOR OF INFORMATION TECHNOLOGY       Executive Profile     Innovative executive and technology professional with strong work ethic and excellent communication skills, experienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional business environment.           Skill Highlights          Microsoft Server 2003, 2008, 2012  Exchange Server 2007, 2010  VMware ESXi  VMware vCenter  VMware Horizon View¬†5.x, 6.x, and 7.x  Microsoft Hyper-V  Cisco UCM and Unity      Help Desk  ITIL Service Catalog  Vendor Management  Budgeting  Project Management  SLA Management  Asset Management            Professional Experience      Director of Information Technology   11/2012   to   Current     Company Name   City  ,   State       Developed and implemented the IT strategy for the organization including software, support and infrastructure  Hired, developed, and managed IT staff  Negotiated terms and products from external vendors, including changes needed as business needs changed  Met and exceeded goals set by executive leadership accomplishing both time and financial gains  Set annual budgets for organizational technology needs          IT Administrator   03/2008   to   11/2012     Company Name   City  ,   State       Planned, installed and managed Microsoft domain environment utilizing Microsoft Server 2008  Upgraded environment to Server 2012  Planned, installed and managed Microsoft Exchange server, successfully migrating end user data from third party non-Exchange environment  Planned, installed and managed VMware platform for a virtual environment.  Converted all physical servers to virtual environment  Planned, installed and managed VMware Horizon View virtual desktop environment  Successfully migrated 120 users from physical computers to zero clients utilizing the VDI environment  Maintained Cisco routing, switching, VoIP, and camera infrastructure, implementing our design utilizing third party vendors  Managed help desk, utilizing ITIL framework for 260 end users  Executed break/fix for computers, printers, security system, camera system, and all A/V systems          New Car Sales   08/2005   to   02/2008     Company Name   City  ,   State       Recognized by Toyota as one of the top salespeople in the Chicago Region          IT Consultant   01/2000   to   08/2005     Company Name   City  ,   State       Provided IT consultation and implementation of retail cash register networks  Managed staff of more than 10 independent IT contractors in implementation of contract projects  Acted as project manager for new equipment and software roll outs for some of the largest retail chains in the US including Wal-Mart, Mar-Maxx, and Toys 'R Us          Certifications     VMware Certified Professional 5 - Data Center Virtualization   VMware Certified Professional 5 - Desktop Virtualization   ITIL Foundation Certified    Microsoft Certified Professional - Server 2012       Core Accomplishments       Leadership Skills:     Led committee to successfully change¬†our organization's dealership management system (DMS).¬† The DMS is similar to an ERP system for auto dealerships  Charged with maintaining compliance and security for customer data.  Successfully manage data sharing relationships with more than ten third party vendors.  Worked closely with DMS provider to develop an acceptable secure data sharing platform.      Project Management:     Currently managing the conversion of the dealership to a new¬†dealership management system.¬† Created and ran sub-committees, mapped out and executed the conversion plan, responsible for many key process changes and workflows¬†  Served as project manager for project creating a paperless work flow and digital storage process which resulted in 50% reduction of administrative processing time, $30,000/year reduction in costs, while increasing document availability and storage accuracy.  As project manager, developed Smart Motors domain environment including group policy, DNS, multiple domain controllers, and OU structure.  Managed email conversion project, deploying Smart Motors' on-site Exchange server.  Converted existing email accounts from non-Exchange and provide access via Outlook Web App and mobile phone connections¬†  Served as project manager on several projects developing Smart Motors' virtual environment, including 5 esxi hosts separated into two resource pools, vCenter, Horizon View for 120 users utilizing 2 view connection servers and a security server  Installed and mange TrendMicro agentless security for VMware View     Staff Development:     Frequently met one on one with staff to determine motivation and goals.  Guided staff in creation of goals and the pursuit there of  Presented daily topics in morning meetings to inform and reinforce company core values such as commitment to quality, customer satisfaction, and continuous improvment  Developed and implemented a training program for new employees, providing them with the technology skills necessary for efficient and successful use of company technology tools     Operations Management:     Managed the infrastructure to support 260 users selling 500 vehicles and servicing 7,000¬†vehicles each month  Handled all technology vendor interactions including contract negotiations, SLA monitoring, and license utilization        Education      Bachelor of Science  :   Management Information Systems    Cardinal Stritch University   City  ,   State               Online Profile     LinkedIn   www.linkedin.com/in/RobertRJordan ¬†    "
INFORMATION-TECHNOLOGY,"         SENIOR INFORMATION TECHNOLOGY MANAGER       Executive Summary     Results-focused Information Technology management professional offering Twenty-Two years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to both financial and operational success. Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth by challenging others beyond just doing the work, but, to bring creativity, ownership and pride i the work we do.       Core Qualifications          Operations management  Staff development  Change management  Cross-functional team management  Supervision and training  Sound judgment  Computer-savvy  Calm under pressure  Complex problem solving              Professional Experience      Senior Information Technology Manager     Jan 2000   to   Jan 2016      Company Name   Ôºç   City  ,   State     Program Manager that drove and finalized a major project initiative consisting of migrating 13,000 Exchange On-Premise mail users/accounts to cloud based services (Office 365) Program Manager responsible for implementation and management of systems that allow Asset/Lease Reporting, Enterprise Backup, Patch Management and Application Distribution to over 10,000 PC's globally utilizing cloud based solutions.  IT Lead role and stakeholder in reducing our global Data Center Footprint from Twenty-Three to Two Data Centers in North America and One Communications Hub in each global Region Long term expertise in Deployment and Management of Microsoft Products globally, including, Server, Desktop, Office 365, (Mail, Skype, Active Directory and Federated Services) SQL and System Center Management/Deployment products.  Well versed in Disaster Recovery utilizing multiple Data Centers and Storage Arrays.   Managed team of [number] of professionals.Reduced and controlled expenses by [actions].Defined strategy and business plan for [business area].Directed strategic initiatives to achieve [organizational objective].        Senior Information Systems Professional     Jan 1996   to   Jan 1999      Company Name   Ôºç   City  ,   State     Developed long and short-term technology Server and Storage plans, formulated policies and procedures, and provided technology presentations to diverse groups of internal customers.  Worked closely with Washington State Agencies in regards to sharing healthcare data and trusted networks Supervised team of technicians in deployment and support of network and technology infrastructure.  Significant design and execution of Directory based services, related servers and business systems Designed and monitored server and storage systems, implemented fault tolerance and redundancy.         Network Support Engineer     Jan 1995   to   Jan 1996      Company Name   Ôºç   City  ,   State     Provided support for NT, Netware, Macintosh, Cisco, 3Com, and Bay networks.  Clients included mid-size to large Enterprise Seattle-area corporations.  Installations, upgrades, repairs, configuration, and troubleshooting on multiple platforms and infrastructures.  Oversaw network systems, and implemented firewall and other network security functions.         Senior Technician     Jan 1993   to   Jan 1995      Company Name   Ôºç   City       End of the line hardware and software support.  Responsible for troubleshooting, identifying, and resolving end user hardware and application issues.  Trained and provided technical direction to junior technicians.         Education      Bachelor of Science  ,   Industrial Technology    East Carolina University   Ôºç   City  ,   State  ,   USA    Industrial TechnologyCoursework in [Course Name]        Associate of Arts  ,   Business    University of Phoenix/WIU          BusinessCoursework in Business Administration and Finance[Number] GPA        Certifications     Microsoft Certified Professional/Administrator CompTIA A+, Network+, Security + Novell Netware Engineer Citrix Administrator Red hat Administrator CMA (Certified Management Accountant) conferred by Institute of Management Accountants (IMA)       Affiliations     VMware Users group   EMC Users group   Association of Information Technology Professionals   Leadership Development Program       Skills     3Com, A+, Active Directory, Backup, Bay networks, business systems, Cisco, Citrix, hardware, network systems, Clients, direction, Disaster Recovery, Engineer, firewall, Hub, Macintosh, Microsoft Products, Microsoft Certified Professional, Exchange, Mail, Office, NT, Enterprise, network security, Network, networks, Netware, Novell Netware, PC's, policies, presentations, Red hat, repairs, Reporting, servers, SQL, software support, troubleshooting, upgrades    "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SPECIALIST       Summary     Over twelve years of experience providing high quality consulting and technical assistance to home and business end users. As a field service technician since late 2004, I am able to install, repair and maintain many types of Point of Sale register equipment as well as servers, networking and related peripherals.   With an ability to integrate computer skills, customer support experience and related education I thrive to exceed technical, business, and customer expectations. A long time hobby of mine is demonstrating electronics in retail stores. I really enjoy in-store demonstrations, direct sales and training sessions with employees.    Continuing to improve myself is very important to me. I feel being professionally certified by CompTIA, Lexmark, Hewlett Packard, Microsoft, Fujitsu, IC¬≥, the ETA, FEMA and other bodies allows me to think outside the box and create a custom solution that best fits the client's needs.       Highlights          Exceptional telephone etiquette  Vast technical knowledge  Troubleshooting proficiency   DHCP/DNS Ethernet and Firewall proficient  CompTIA A+, Net+    Accomplished with mobile devices      Technical help desk experience  Database servers  Excellent problem solving skills  Microsoft Office Specialist   Drive duplication and imaging knowledge  Adept at Troubleshooting             Accomplishments     Multiple technical awards for work performance.Consistently received a 100% rate of customer satisfaction.Oversaw a decrease in average daily Help Desk tickets by almost 100%       Work Experience      Information Technology Specialist   02/2012   to   Current     Company Name   City  ,   State       Service and maintain numerous makes, models and types of equipment, including client servers, workstations, laptops and peripherals.  Install and maintain CCTV-DVR Camera systems, Servers, network racks/patch panels, VoIP, BDR data recovery systems of which I am familiar with StorageCraft, Datto, VEEAM and Intronis, and business class cloud backup solutions.  Offer business assessments ranging from DLP best practices to Wired / Wireless Network Infrastructure Audits to FINRA/HIPPA/PCI Compliance audit and testing.  Currently provide support for more than 480 Windows based devices and 44 Windows/VMware servers.          IT Systems Administrator   09/2008   to   05/2012     Company Name   City  ,   State       Responsible for all maintenance on 55 Windows variant based workstations, Dell Precision server, IBM xSeries Blade server, the telephony/VOIP/POTS systems, T1/network troubleshooting in a multi-building environment as well as providing end user assistance and training to sales, service and management teams.  Manage Windows Server 2003 with Active Directory and policies.  Maintain AutoBase CRM database and Reynolds & Reynolds Repair Order writing system.  Maintained a WiFi network for the technicians to use Toyota Technical Services.  Performed all preventative maintenance on laser and dot matrix printers.  Responsible to coordinate, purchase and install all new technology and assist outside vendors with technology related needs.  I assisted the Used Car Manager with taking photographs and uploading to website & overlay of information on photos.          Field Service Technician II   12/2009   to   10/2011     Company Name   City  ,   State       Perform field service work on IBM servers, IBM/Lenovo desktops and IBM Point-of-Sale POS) equipment as well as repair Lexmark monochrome and color laser printers.  Responsible for repairs and diagnosis on other brands such as Linksys, Symbol, Nortel, Baystack, Zebra, Datalogic, Kronos, HP, IVR Systems & Ateb Rx.  Responsible to install and troubleshoot networking equipment ranging from wired switches to wireless access points,setup & troubleshoot/repair IBM pSeries RS/6000 servers and peripherals.  Break/Fix technician, no escalation.  Responsible for company vehicle, maintenance scheduling, RMA returns, numerous SLA contracts and full van inventory.  24/7 On-call position with overnight priority calls.  I was the territory Senior Technician and successfully trained a new employee.          Kodak Imaging Expert / Field Marketing Specialist   03/2006   to   12/2009     Company Name   City  ,   State       I was responsible to engage and train sales associates and customers in large retail stores by organizing training events, presentations and role playing demonstrations.  Tasked with increasing consumer brand awareness by selling and demonstrating Kodak products, merchandising and organizing Kodak camera and peripheral displays, and assisting with fourth quarter ""Black Friday"" sales events.  I was rewarded each year after the sales figures were totaled for surpassing my sales goals.  I enjoyed demonstrating Kodak because everyone knows Kodak, and the products were simple to use, yet produced superior photographs, prints and images.          Merchandising / Marketing Specialist   10/2005   to   12/2007     Company Name   City  ,   State       Worked for several divisions of ActionLink concurrently: Merchandising, Marketing and Training.  In-Store marketing, merchandising and sales of technical hardware and services, such as Dell, Sprint, Logitech and Garmin.  Set up plan-o-grams (POG), live units and security for sensitive equipment.  Self-managed, drove own vehicle, recorded mileage.  Received shipments at home and position required extensive planning before set up could begin.          Digital Imaging Specialist   08/2005   to   03/2006     Company Name   City  ,   State       Retail sales of digital, 35mm, and DSLR cameras and accessories.  Helped promote brand awareness for targeted brands, and new features of the cameras.  Trained customers on digital camera features and specifications, provided hands-on demonstrations and short photo seminars for anyone interested.  I assisted in prepping store for ""Black Friday"" sale promotions, starting at 3:30am.  I always completed the sale by walking customer to register, thanking them for the business and inviting them to come back with their purchase and show it off; many did! Seasonal position for Q4 and overstock through March.          Business Machines Sales Associate   09/2002   to   07/2005     Company Name   City  ,   State       Retail sales of computers, office supplies, electronics and related peripherals.  Assisted.  customers with printers, monitors, desktop & laptop computers, GPS and digital cameras.  I was able to assist in in all departments of the store, ran the Copy Center when associates called out, made cardboard bales and used pallet jacks.  I was responsible for repairing customer computers in-store and worked as store computer technician before the Easy Tech program was rolled out.  I was asked by management to assist in taking a proper inventory in a nearby store plagued with inventory discrepancies, and later was tasked by district management to assist in the final stages of building, ""plan-o-gramming"" and stocking the Monticello, NY Staples location.  I received numerous ""S"" pins which signify outstanding customer service being reported to corporate.          Education      GE - Residential Energy Auditor , Energy Management and Systems Technology/Technician  :   Technology   2014       Ashworth College   City  ,   State  ,   USA     GPA:   Delta Epsilon Tau Honor Society, Alumni Society     Delta Epsilon Tau Honor Society, Alumni Society         Undergraduate Certificate in Computer Information Management , Computer Technology/Computer Systems Technology Online Courses  :   Technology   2010       Ashworth College   City  ,   State  ,   USA             Associate of Arts and Sciences (A.A.S  :   Business Administration, Management and Operations Business Management Club   2009       SUNY Orange   City  ,   State  ,   USA      Business Administration, Management and Operations Business Management Club         Skills      Sales Software: Salesforce.com, TapScan  CMS:  Joomla, WordPress  Desktop Publishing Software: Photoshop, Illustrator   Plethora of hardware repair and diagnostic skills  Experienced Desktop Support and trainer      "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SPECIALIST           Summary    Highly skilled and results-oriented IT specialist¬†with extensive experience in Software Development, Software Configuration Management, Project Management, System Planning & Specification Development, CMMI5, Quality Assurance and Testing.¬†      Highlights          Process improvement    Quality assurance and control    Results-oriented    Relationship building      Productivity improvement    Project development and lifecycle    Detail-oriented    Work flow planning            Experience      Information Technology Specialist    August 2006   to   Current     Company Name            Track and control over 150 change requests per month.  Manage the repository for Software and Customer Requirements Documents, Agreements and Governance Specifications.  Document and communicate defects and problems with stakeholders and developers.  Develop and report critical metrics related to CRSMB change request activity.  Ensure that all activities involved in the software design, coding and testing of the application software have been successfully completed before releasing software for independent testing and deployment into the production environment.  Deploy application software to the Test and Production environments using code management tools.  Manage logging change requests into the tracking system and assigning work activities to members of the branch.  Evaluate the adequacy of current CM processes and procedures and make recommendations for CM process improvement.  Coordinate and communicate with developers, subject matter personnel, stakeholders, database management support and project managers.  Performed platform testing and performance testing during the migration to the Serena Business Management (SBM) system.  Collaborated in the design of the Serena Business Manager (SBM) Workflow.  Administrator for the Serena Business Manager (SBM) System.  Proficiency in working with Serena Version Manager as a software repository, WinSCP and Reflections for the migration and staging of application software to the testing and production LINUX environment.  Maintain the Branch's SharePoint Site, ensuring current documentation and resources are available to the Division.  Document CM procedures and provide training to new CM staff members, and members of the Division.  Execute test scripts as needed in the implementation and deployment of software related Test and Production project development.  Assure that software releases are performed in compliance with established CMMI guidelines.  Solve technology related issues by researching potential problems and offer a solution in the deployment of software and change request tracking.  Ensure that each CM change request has passed regulated security checks.  Maintain a well established, well defined, documented, and repeatable processes within standards of Capability Maturity Model Integration (CMMI)              Computer Specialist    August 1996   to   August 2006     Company Name             Detailed and refined requirements, wrote algorithms, developed programs and command procedures.  Developed solutions to improve software performance.  Enhanced testing procedures.  Performed software testing, debugging, and validation using internally developed test scripts, test plans, and results criteria.  Developed and delivered software products.  Communicated with IT staff and subject matter on project requirements  Conducted program demonstrations with team members prior to the release of software.  Performed extensive database testing, automated testing and data validation in support of the MAF/TIGER database's migration to Oracle.  Developed database test scenarios and supporting software in Pro C and Oracle to validate the migration to the Oracle platform.   Worked extensively in PL/SQL, SQL, Shell scripting in LINUX, JavaScript, SAS, and Visual Basic.    Attended meetings with Division¬†managers ¬†to review project status and proposed changes.      Created status reports and posted to the GEO website for management review.      Designed and maintained branch website.     ¬†         Computer Specialist    July 1994   to   August 1996     Company Name         ¬†   Designed and developed electronic questionnaires, ""instruments"", for Computer Assisted Survey Information Collection (CASIC) activities.   Led meetings with¬†subject matter staff to review   project status and proposed changes.    Met with the subject matter staff and the sponsor on the details and development of the programming specifications, design and testing of the CAI.   Delivered status reports to stakeholders for budgeting and planning purposes.      Collaborated with program sponsor to draft project schedules and plans.        Served as the single point of contact for project scheduling and changes.      Program Manager of the Survey of Inmates of Local Jails.          Mathematical Statistician    February 1988   to   July 1994     Company Name         ¬†   Worked in the Research & Methodology Branch of the Industry Division.  Worked with team on the statistical methodology for designing a ratio estimation procedure.  Developed estimation and variance methodologies.  Developed the sampling frame, and independent probability proportional-to-size sampling (PPS) maintenance of surveys.  Designedcomputer algorithms for assigning the sampling weights, the nonresponse sample weight adjustment, and calculation of the estimates, variances, and relative standard sampling errors.  Developed computer software needed for survey sample selection.  Provided programming expertise, assisted subject matter analysts with software and instruments for aiding in data reviews for the many annual and monthly surveys.          Education        Applied Probabilty and Statistics      University of Maryland                    Survey Theory      USDA Graduate School                  Master of Science   :   Urban Regional Planning      Indiana University of Pennsylvania                  Bachelor of Arts   :   Physical Geography      Indiana University of Pennsylvania                          Professional Development Training      Serena Business Manager Composer  Serena Business Manager Administrator  Configuration and Release Management Training  Unix Programming  Oracle 10G Programming  Oracle JDeveloper  Java Programming  Object Oriented Programming  Intro to UNIX Systems  Advanced UNIX  Learning PERL  Advanced C Language Programming  Advanced PL/SQL Programming  Fundamentals of SAS  SQL Processing with SAS  SAS Programing  Table Processing with SAS  Output Delivery Systems  Utilizing VAX/VMS   Demand Terminal Language  Package References  Objects and Modules        Skills    Configuration Management, Process Development, Process Improvement, Database Management, Software Development, Software Testing, Serena Version Manager, Serena Business Manager, Serena Business Administrator, Reflections, WinSCP, JavaScript, LINUX, Microsoft Access, Office, SharePoint, Enterprise, Oracle, PL/SQL, Oracle SQL, C, SAS, LINUX, Visual Basic   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY ADMINISTRATOR         Professional Profile    I am a jack of all trades IT guy at one of the premier intellectual property law schools in the world, whose job description and responsibilities continue to evolve with the ever-changing opportunities that new technology provides. Extremely self-motivated, detail oriented, and organized, I thrive most when presented with opportunities to creatively solve new and interesting challenges.      Qualifications          Systems administration  Strong verbal and written communication   Vast help desk experience   Team leadership       Network administration  Extensive knowledge of Apple products   Project management   Innovative legal experience             Experience      Company Name    City  ,   State    Information Technology Administrator   09/2014   to   Current       I oversee the purchasing, management, and maintenance of all infrastructure-related hardware and software, while simultaneously overseeing end-user hardware and software support for a law school with roughly 85 FTE faculty/staff, and 275 students with a roughly 1:1 PC:Mac user ratio.  I work closely with the Durham campus, all IT vendors, and our BSC office to develop and manage the IT budget, including all IT-related service and maintenance contracts, while also developing and maintaining IT policies as they relate to law school operations and academics.  Duties include managing a 5-host, 40-server VMWare farm, help desk system, network monitoring system, campus-wide physical/building security system, ID card system, printing infrastructure, electronic exam system, backing up all critical data on the UNH Law network, and administering a plethora of fileservers, webservers and web applications, including various content management systems.  I work with system administrators in Durham to design and maintain the entire network on the Concord campus.   Extensive knowledge installing and supporting various server platforms, including Windows, linux, Mac OS Server.          Company Name    City  ,   State    Associate Director of Computer Services   07/2000   to   09/2014       Primary responsibilities included the day-to-day support of end-user hardware, software, and peripherals in a mixed Microsoft Windows, Mac OS X, linux, and Novell environment, while also assisting with the everyday demands of maintaining a rather complex campus-wide network that was driven by a predominately Cisco infrastructure.  Reported directly to, and served as the immediate backup for the Director of Computer Services.  Designed and implemented the first ever wireless network on campus, which I administered and upgraded through three different platform changes over the course of thirteen years.  Planned and administered the campus upgrade initiatives from Windows 98 to Windows XP, Windows XP to Windows 7, and numerous Mac OS and iOS version upgrades.  After Franklin Pierce Law Center integrated with UNH, I developed the plan for and administered the transition from a predominately Novell-based infrastructure to a predominately Microsoft-based infrastructure, including transitioning our e-mail platform from Novell GroupWise to Microsoft Exchange.          Company Name    City  ,   State    District Computer Technician   08/1999   to   07/2000       I supported all end-user related hardware and software demands for the entire school district.  Duties ranged from day-to-day troubleshooting to implementing new technologies, such as the first ever Apple Airport WiFi network and roaming iBook lab.          Company Name    City  ,   State    Electrician's Apprentice   06/1990   to   07/1999       Predominately industrial electrical work, mostly in a manufacturing setting, with some residential work mixed in.          Education      Bachelor of Science  :  Exercise and Sports Sciences   1999     Colby-Sawyer College  ,   City  ,   State  ,   USA            Skills

Platforms and protocols: Microsoft Windows, Microsoft Windows Server, Microsoft Active Directory, Microsoft Group Policy, Microsoft Office for Windows and Mac, Microsoft Exchange,
Mac OS X, Mac OS X Server, Apple iOS, Android, CentOS, SUSE Enterprise Server, Novell
Netware, Novell eDirectory, Novell GroupWise, Novell Open Enterprise Server, Novell Datasync/Mobility Server, Novell
Teaming, Novell Zenworks, Novell Zenworks Configuration Management, Adobe Acrobat, Adobe Connect Pro, Apache,
OpenSSL, IIS, MYSQL, PHP, HTML, SSL, LDAP, DHCP, BIND, DNS, TCP/IP    Appliances and applications: Drupal, Expression Engine, Aerohive, Bluesocket Wireless Controller, Barracuda Anti-Spam Appliance, Barracuda Web Filter, BarracudaWare, SonicWall NSA (including VPN),
3Com NBX, Avaya, Cisco PIX, Cisco Network Assistant, Blackberry Enterprise Server, VMWare ESX, VMWare Fusion,
Pharos Uniprint, NTop, Nagios, NagiosQL, Icinga, Cacti, RealChat, MRBS, WebCalendar. vBulletin, Movable Type,
WordPress, MediaWiki, Gallery2, Gallery3, SIMPLE, Joomla, Moodle, Mailman, EMS Campus, EMS Master Calendar, Virtual EMS, C-Cure, Remedy, TeamDynamix    Extensive hardware knowledge and experience, especially with Apple, Micron, Lenovo, Dell, HP Laserjets, Canon MFDs, and Xerox MFDs.

        Salary History     University of New Hampshire School of Law, formerly Franklin Pierce Law Center  2 White Street  Concord, NH 03301  Associate Director of Computer Services  07/2000-09/2014  Starting Salary: $31,500   Ending Salary: $54,000    University of New Hampshire School of Law, formerly Franklin Pierce Law Center  2 White Street  Concord, NH 03301  Information Technology Administrator  09/2000-Present  Starting Salary: $62,300  Ending Salary: $62,300    "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY MANAGER         Summary    Experienced Information Technology Manager committed to maintaining innovative technical skills and
up-to-date industry knowledge. My excellent problem solving skills, diagnostic ability and communication
skills are assets that allow me to excel and adapt to virtually any situation.          Experience      Company Name    City  ,   State    Information Technology Manager   01/2007   to   Current       Responsible for maintaining budget and implementing all new technologies within the firm.  Integral part of technology team responsible for implementing and migrating Accounting and Billing system upgrade Managed firewall, network monitoring and server monitoring both on- and off-site.  Recommended architectural improvements, design solutions and integration solutions.  Trained members of IT team regarding network security and troubleshooting of data circuits.  Ensured network, system and data availability and integrity through preventative maintenance and upgrades.  Managed Migration from Exchange 2003 to Exchange 2010 Manged Migration from Windows XP and Office 2003 to Windows 7 and Office 2010 Managed and deployed Office 2010 to Office 2013 upgrade Managed migration from Physical Servers to VMWare ESXi Virtual Server environment Responsible for managing all IT related vendor and telecommunication contracts Manage all IT Vendor relationships Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.  Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.          Company Name    City  ,   State    Technical Project Lead   11/2005   to   01/2007       Responsible for Maintaining Client relationships and Technical Integrity of the Infrastructure Responsible for Managing Engineers assigned to Client projects, Including time management, time approval and resource scheduling Successfully migrated a Novell 6.0 Cluster with Groupwise to a Novell 6.5 Cluster Responsible for ensuring timely completion of projects Responsible for Managing IT Department at specific client sites,including Helpdesk management.          Company Name    City  ,   State    Systems Engineer   01/2004   to   11/2005       Install, Support and maintain Novell, Windows NT 4.0, Windows 2000,Windows 2003 servers.  Maintain and Patch over 800 servers in the current environment.  Manage implementation of new infrastructure from the Server Side, and co-ordinate with various teams to ensure deadlines are met.  Assisted in stabilizing Novell Groupwise 6.5 installation.  Implemented and maintained a SQL Cluster in a Microsoft 2003 Server environment.          Company Name    City  ,   State    Network Analyst   10/2001   to   10/2003       Managed and supported Novell 4.x and 5.x Servers, Windows NT 4.0 and Windows 2000 Servers, Citrix.  MetaFrame XPa, GroupWise 5.x.  Second level support for all PC and Network related issues.          Company Name    City  ,   State    Night Desk Supervisor   07/2000   to   04/2001       Supervise two additional employees and responsible for all issue escalations and follow up.  Manage all projects and ensure on-time completion.  Manage client relationships.          Company Name    City  ,   State    Senior Network Engineer   08/1999   to   07/2000       Responsible for all LAN/WAN Infrastructure.  Evaluate, purchase, implement and maintain all Novell and Windows NT Servers.  Manage Cisco Switches and Routers and all WAN T1 Connections.          Company Name    City  ,   State    Network Analyst   04/1997   to   06/1999       Support 130+ Novell Servers and NDS Directory Structure.  Responsible for upgrading and maintaining.  servers as well as all workstation clients.          Company Name    City  ,   State    Network Support Specialist   11/1993   to   04/1997       Responsible for All Software, hardware, Network, phone system and voicemail installation and support.  Planned move of company to include all Network and electrical wiring as well as Phone system.  move/upgrade.          Company Name    City  ,   State    Service Manager   09/1988   to   11/1993       Install and maintain all customer systems, network installations and rollouts of all new computer systesm.  Supervised 3 additionaltechnicians.          Education      Associate of Science  :  Business Administration   1996     McHenry County College  ,   City  ,   State      Business Administration        Interests    Algonquin Argonauts Football Board of Directors, Secretary
Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator      Additional Information      AFFILIATIONS
Algonquin Argonauts Football Board of Directors, Secretary
Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator        Skills    Accounting, backup, Billing
system, budget, Citrix
MetaFrame, Excellent communication, hardware, contracts, Client, clients, documentation, electrical wiring, firewall, Groupwise, Novell Groupwise 6.5, GroupWise 5.x, help desk, LAN, Managing, access, Exchange, Windows 7 and Office, Office, Windows, Windows 2000, Windows NT, Windows NT 4.0, Windows XP, Migration, NDS, network security, Network, Novell 6.0, Novell 6.5, Novell, Novell 4.x, Novell Servers, Phone system, policies, problem-solving, processes, Routers, scheduling, Servers, SQL, Cisco Switches, T1, telecommunication, time management, troubleshooting, upgrades, upgrading, upgrade, WAN   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SPECIALIST           Professional Profile    To continue work in the Information Technology field while developing my skills in Information Systems and Networking.          Experience      Information Technology Specialist    April 2015   to   Current     Company Name          Set up and maintained the network infrastructure both wired and wireless configuration.  Setup and maintained all user's computers including hardware and software.  Set up and assisted users with their e-mail accounts.  I maintained security on our networks in which only company users could access the network.  Setup and configured users android phones so they could access the company's resources.  I maintained security on all companies' machines.          Computer Technical Specialist    September 2007   to   January 2014     Company Name   Ôºç   City        Set up and maintain all software on Faculty and Staff computers in a Windows and McIntosh environment.  Troubleshoot all software and hardware problems on user's machines.  Check network connectivity issues on the client side.  Set up and maintain all printers' scanners and fax machines for staff and faculty and students.  Configure and setup all PDA s for all faculty and staff.  Help maintain lab computers on the windows and McIntosh environment including hardware software and printing issues.  Assist network Administrators with setting up and maintaining the network and assisting with network issues including routers switches and servers.  This included DHCP server and Domain Controllers using active directory and a layer 3 thru 5 switches.  Captured and pushed images to and from workstations with a ghost server.  Pushed software packages to user's machines using a KBOX server.  Maintaining all classroom projectors which were connected to a smart board including the attached devices.  Installing and troubleshooting all software and hardware issues for the school of Engineering and applied science.  Serve as the primary contact with vendors to maintain licenses.  Maintain a license server to keep software operational.  Set up and maintain intermapper which monitored all switches servers and lab workstations in real time to see if machines were up and running.  Set up virtual machines and installed all software on client machines.  Set up and configured Polycom qdx 6000 video and Tandberg conferencing machines.  Set up and brought down conference calls.          Senior Computer Network Support Technician    November 2001   to   September 2007       City  ,   State      Provide statewide data telecommunications and on the-site problem analysis and resolution; consultation; hardware and software installations; technical guidance and support for personal computing equipment.  Provide local and wide area networking support, which included router switch and server and router configurations, and installations and problem resolutions.  Troubleshoot all network components including routers switches servers and patch panels.  Analyzing and diagnosing the network for the correct topology protocols and configurations.  Install and maintain video conferencing systems which included Meeting Point.  Diagnosed and fixed any problems computers may be experiencing including network software, and hardware issues.          Junior Network Administrator    September 1999   to   November 2001     Company Name   Ôºç   City  ,   State      Performed the installation and removal of all programs on a network in a teaching and testing facility.  Assigned rights and permissions to users and servicing them on the network.  Troubleshoot all hardware as well as software problems on the network.  Also configured IP addresses dynamically and statically for new machines on the network using a DHCP server.  Maintaining compatibility of new hardware and software on our network which included routers, switches, and servers as well as workstations.  Reorganized LANs to insure speed and performance.  Installed and maintained all wiring on the network.          Education      Comp A+ Course, Windows 7 course, CompTIA Network+ course, CompTIA Security+ course, Windows Server 2012 class. CCNA Class. Certified Ethical Hacker class.
CompTIA Network+ certification, CompTIA Security+ certification CompTIA A+ certification.
MCSE - Microsoft Certified Professional Systems Engineer; 2003
CCNA (Cisco Certified Network Associate   :     1988    Northern Virginia Community College Virginia Commonwealth University          GPA:   Dean's Lists GPA: 3.4    Dean's Lists GPA: 3.4        M.A   :   Education Biology and General Science  ,   1982    George Mason University    Fairfax City          Education Biology and General Science        B.S   :   Biology  ,   15    Biology        NVCC   Alexandria   A.A.S    Networking (06-25-2001) NVCC   Alexandria   A.A.S    Microcomputer Specialization (06-25-2001)
Virginia Commonwealth University       Richmond                  Skills    A+, A+ certification, active directory, CCNA, Cisco Certified Network Associate, hardware, consultation, client, DHCP, e-mail, fax machines, ghost, IP, LANs, access, Microsoft Certified Professional, MCSE, Windows 7, Windows, Network, Networking, networks, printers, problem analysis and resolution, protocols, real time, router, routers, scanners, servers, switches, switch, Systems Engineer, teaching, telecommunications, phones, Troubleshoot, troubleshooting, video, video conferencing, Windows Server, wiring   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY COORDINATOR       Professional Profile    B.S. graduate with a record of success implementing IT solutions. Demonstrated commitment to quality and customer service, detail oriented, strong team player, self motivated, demonstrated exceptional analytical skills, proven ability to work effectively and cross functionally with all levels of management with responsibilities increasing in scope. 9+ years of experience as Client/Server developer using Transact SQL, PL\SQL, Classic ASP, ASP.net, HTML, DHTML, XML, JavaScript, using CSS layout and design principles. 7+ years of managing project timeliness, accuracy, approving high-level and detail designs, as well as managing successful test plans. Directed all stages of software development including requirements, design, coding, testing and implementation of several company wide Intranet initiatives like Ovations! - An associate rewards and recognition program used by over 30,000 employees; Kronos TM Workforce Central - a time and attendance program for 13,000 non-exempts employees. Several projects included the management of offsite vendor resources. Experience using the following database management tools MS SQL Server 6.5,7, 2000 and 2005, My SQL, and Oracle 9i. Proficient with MS Windows, MS Office, Minitab, Business Objects, Adobe CS3 Web Edition, Visual Studio, Frontpage, PaintShop Pro.           Experience      Information Technology Coordinator     Nov 2003   to   Current      Company Name       Provide technical support throughout the office from building and managing the web presence, networking computers and other office equipment as well as researching grant opportunities for the implementation of a technology component for the Leadership SOAR program. Responsible for building capacity for the foundation within the area of information technology by helping them move closer to a paperless environment. The scope of my role is to streamline IT operations, implement an effective online marketing and media strategy, automate the work processes for employees, and centralize the activities of GivingBack Foundation, Inc. by using the internet and other media.       Web Developer     Jun 2003   to   Current      Company Name       As webmaster I was responsible for the wing-to-wing implementation of online solutions for small businesses using the full System Development Life Cycle. All projects were delivered 100% on time, within budget by correctly assessing needs upfront, and gathering detailed design specifications that prevent scope creep. I was directly involved in the design/develop/testing phases, the implementing of database systems using Classic ASP/ASP.net 2.0 and MS SQL Server 2000/2005 in the Windows Hosting environment, PHP 4.0 - 5.0 and MySQL 4 in the Linux Hosting environment as well as providing support operations, and evaluating the overall system performance after project launch. A few key ASP.Net/MS SQL 2005 solutions implemented during this period were vendor developed ad tracking and e-mail newsletter marketing software. Clients relied upon the research and cost benefit analysis provided to determine the best solution that met their needs and budget.       Intranet Application Support Analyst     Jan 2003   to   Jul 2007      Company Name       Key responsibilities were to manage the timeliness and accuracy of system parameter setups and data migration of files for private label and bank card projects. Worked with functional areas such as Marketing, Risk, Fraud, Operations, and Collections to ensure that parameters implemented met project requirements by serving as the IT lead responsible for overcoming any organizational and technical barriers that arose. During this period I was able to successfully multi-task and manage several projects concurrently making my role key in the successful implementation of 14 new portfolios that had a combined growth of $1.26B in new receivables. Implemented successful business-wide initiatives such as: Ovations! - An associates rewards and recognition system. Primary responsibility was to enhance the system's Graphical User Interface and make it more intuitive for the users. The completed project resulted in a 50% increase in system productivity while remaining stable during peak usage periods. This was accomplished by managing the wing-to-wing project implementation with the selected outside vendor and internal IT teams involved. Kronos TM Workforce Central - Key responsibility was to stabilize the application within the Windows 2k/Oracle 9i infrastructure by leveraging a test server for validating patches, and major version updates by the vendor. Once moved to the live production environment, load balancing between 3 application and 1 database server was implemented to better support peak usage times. This allowed the system to always be available for users to accurately record their time and ensured the Human Resource department they were within 99% compliance in handling employee payroll. Managed Offshore Resources during several key Intranet initiatives by assisting in the review and approval of high-level and detail design of business requirements for the enhancements/maintenance of other miscellaneous web applications within the scope of the Consumer Finance IT build team. After the testing phase was complete I assured the hand off from the build to the production run team was a seamless transition that did not interrupt any existing production processes. Initiated the role of a technical support contact providing maintenance and enhancements for three integrated business tracking systems built with classic ASP and MS SQL used to manage the work flow for a Portfolio Services department of 120 associates. Phases of the application were being built by members of the Information Management Leadership Program (IMLP), each with specific requirements to implement within their six month rotation. These rotations left a support gap which I filled to address any system issues as they rose. This resulted in a smoother transition between the IMLP members by allowing them time to focus on and fulfilling their requirements of the program instead of immediately coming into a new rotation addressing issues left by a previous colleague. Implemented a database migration plan from MS SQL Server 6.5 to 2000, which included maintenance schedules and archiving. By the structure of the two versions MS SQL server being completely different, it had to be a two phased approach. Phase one required a migration from 6.5 to 7.0. Phase two was to migrate from 7.0 to 2000. Since support was going to be dropped for MS SQL Server 6.5 the entire project had to be completed within 30 days. This migration allow me to implement a regularly scheduled maintenance plan that reduced end-user downtime from 10 - 20 hours per month to zero The Subject Matter Expert for the Mid-Range Application group in Stamford responsible for conducting a transfer of knowledge from the Atlanta data management personnel back to the Mid-Range team for ongoing support. Due to the elimination of curtain business functions this process had to be successfully completed within 60 days to prevent the possible impact of production systems there after.       Education      Bachelor's  ,   Computer Information Systems    DeVry University   Ôºç   City  ,   State  ,   US   9/2000 - 6/2004 DeVry University, Alpharetta, Georgia Bachelor's Degree, Computer Information Systems Academic Honors: Dean's List, Hope Scholarship GPA 3.46 while working and attending school full-time       Affiliations    GivingBack Foundation, Inc      Certifications    Six Sigma Green Belt Certified      Skills    Marketing, Operations, Database, Asp, Ms Sql Server, Sql, Sql Server, Technical Support, Testing, Asp.net, Budget, Clients, Database Systems, Life Cycle, Linux, Ms Asp, Ms Sql Server 2000, Mysql, Online Solutions, Php, Project Launch, Solutions, Sql Server 2000, System Development, Closer, Media Strategy, Networking, Online Marketing, Bank Card, Collections, Credit, Data Migration, Receivables, Intranet, Maintenance, Application Support, Archiving, Data Management, Subject Matter Expert, Work Flow, Business Requirements, Engineer, Finance, Graphical User Interface, Increase, Kronos, Load Balancing, Offshore, Oracle, Payroll, Production Environment, User Interface, Belt Certified, Black Belt, Six Sigma, Six-sigma, .net, Associate, Client/server, Coding, Css, Customer Service, Database Management, Detail Oriented, Dhtml, Flash, Frontpage, Html, Javascript, Microsoft Sql Server, Microsoft Sql Server 2000, Minitab, Ms Office, Photoshop, Project Management, Receptionist, Retail Sales, Self Motivated, Software Development, Structured Software, Team Player, Test Plans, Time & Attendance, Time And Attendance, Visual Studio, Xml   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY CONSULTANT           Career Overview     Accomplished information technology professional with over 18 years of diverse technology, process analysis, project management, and information management experience.  Proven ability to successfully implement technology solutions, stay within time and budget constraints, and improve efficiency through proper risk management, task coordination, and resource utilization. Core Competencies Project Management Systems / Network Reporting Proposal Development Web Design & Development SOP & Policy Writing Systems & Process Consulting Document Management Technically-advanced information technology specialist successful in software administration and data communications.Experienced Computer Systems Analyst with diverse industry experience in banking, healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis.       Qualifications         Microsoft Windows (7, 8, 2012), Apple Mac (OS 7 - X, OS X Server, iOS), Unix/Linux (Ubuntu, Red Hat, CentOS, FreeBSD, SmoothWall Express)   Server/Web Software: 	MS Exchange, MS SharePoint, MS IIS, MS Hyper-V, Apache, WordPress, CloudFlare, Documentum, CoreDossier, Oracle Workflow, DavMail HTML5, CSS, PHP, JavaScript, Java, XML, C++, Microsoft Visual Basic   Applications:	Adobe CS6 (Acrobat, Photoshop, Illustrator, InDesign, Dreamweaver, Premiere, Flash, After Effects, Fireworks), MS Office, MS Project, Office 365 MySQL, MS SQL, MS Access, Oracle 11i, Sage ACT!     Web content management  Information security  Content management systems      Hardware:	Dell, HP, IBM, Cisco, SonicWall, NetGear, FortiGateProgramming and design skills  Optimizing and performance tuning  Document management  Web content management              Accomplishments      Print Graphic Support ¬†   Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials.    Requirements Analysis ¬†   Completed business requirements analysis including the evaluation of systems specifications for client Web site two weeks ahead of deadline.    IT Training ¬†   Successfully trained 25 employees to use new operating system.    Project Management  ¬†   Managed complex BI/DW deployment programs, facilitating acquisition of business requirements.  Prepared design specifications, developed reporting and analytics, tested and managed user adoption.         Work Experience      Information Technology Consultant    January 2003   to   Current     Company Name   Ôºç   City  ,   State      Senior-level consultant and manager of IT systems and projects with over 10 years experience.  Practiced successful design, administration, and development of business critical information systems for small to medium business clients onsite or via remote access technologies.  Web designer, developer and hosting administrator for over 30 client domains, sites, and email.  Consistently recommend, implement, and customize internal or cloud-based technology systems to fit client business processes.  Facilitate and develop email, file, database, mobile, and web-based systems to meet client business needs.  Achieved increase in client's customer exposure by launching marketing and corporate branding campaigns including logo and website design and development, SEO, Google AdWords, and social media Created and maintained procedures for hardware and software maintenance, migration, upgrades, and end-of-life Implementation and management of all high-level business technology projects Senior-level technical contact for client computer, network, server, and cloud-based systems Operations and technical specialist for consulting firm's business-critical systems Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations Developed IT system specifications after evaluating customer's nature of work and business volume Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking.  Monitored the execution of strategies, kept up to date with the new technology and researched latest Information technology market trends.  Assisted clients with IT solutions; prepared written reports on solutions offered.  Recommended the purchasing of new IT systems, presented new IT features/software and reported project progress to the management.   Prepared and presented technical proposals for clients.Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.         Systems & Document Administrator    January 1998   to   January 2003     Company Name   Ôºç   City  ,   State      Key senior-level member of the information systems team with a variety of duties including project management, document management and publishing, web design, print design, user training and systems administration.  Promoted within two months of hire, again within the first two years and lastly promoted to a newly developed position.  Achieved first global electronic submissions to regulatory agencies by implementing and validating an electronic document management and publishing system as the primary systems administrator, developer, and project technical leader.  Resulted in NDA submission to the FDA ahead of target deadline saving millions in revenue.  Implemented and maintained application servers supporting secure Internet communications and business critical systems.  Created standard operating procedures, policies, development plans, disaster recovery, and other technical documentation in compliance with FDA requirements Project technical lead for company ERP system, several ongoing department projects and managed temporary and part-time employees and consultants Webmaster and graphic designer for Internet and intranet sites, print advertising, multimedia, and presentation projects Maintained Mac desktop computers and software supporting DNA Sequencer and robotic systems.          Education and Training      Bachelor of Science   :   Information Technology  ,   July 2016    University of Phoenix           Information Technology[Number] GPA         Skills     ACT!, Adobe, Acrobat, After Effects, Photoshop, Premiere, Apache, branding, business processes, C++, Cisco, Hardware, consultant, consulting, CSS, client, clients, Database, Dell, disaster recovery, document management, Documentum, Dreamweaver, email, ERP, features, Fireworks, Flash, FreeBSD, graphic designer, HP, HTML5, IBM, Illustrator, InDesign, information systems, Information technology, MS IIS, Internet communications, Java, JavaScript, Languages, Linux, logo, Mac, Apple Mac, marketing, market, access, MS Access, MS Exchange, MS Office, Office, MS Project, Microsoft Windows, migration, multimedia, MySQL, network, networking, Operating Systems, OS, OS 7, Oracle, developer, PHP, policies, print advertising, print design, progress, project management, purchasing, quality, Express, Red Hat, robotic systems, Sage, servers, MS SQL, systems administration, user training, technical documentation, Unix, upgrades, Microsoft Visual Basic, website design and development, Web designer, web design, Webmaster, Workflow, written, XML    "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY TECHNICIAN I       Summary     Versatile Systems Administrator possessing superior troubleshooting skills for networking issues, end user problems, and network security. Experienced in server management, systems analysis, and offering in-depth understanding of IT infrastructure areas. Detail-oriented, independent, and focused on taking a systematic approach to solving complex problems. Demonstrated exceptional technical knowledge and skills while working with various teams to achieve shared goals and objectives.       Highlights          Active Directory  Group Policy Objects  PowerShell and VBScript  Microsoft Exchange  VMWare experience      New technology and product research  Office 365 and Azure  Storage management  Enterprise backup management  Disaster recovery            Experience      Information Technology Technician I     Aug 2007   to   Current      Company Name   Ôºç   City  ,   State     Migrating and managing user accounts in Microsoft Office 365 and Exchange Online.  Creating and managing virtual machines for systems such as domain controllers and Active Directory Federation Services (ADFS) in Microsoft Windows Azure (IaaS).  Creating and managing storage in Microsoft Windows Azure (IaaS).  Installing and configuring StorSimple iSCSI cloud array (STaaS/BaaS).  Installing, configuring, and testing Twinstrata iSCSI cloud array (STaaS/BaaS).  Collaborating on project plan for Office 365 migration.  Developing detailed specifications for the Office 365 migration, including business-case documentation, cost benefit analyses, technical diagrams, and work flow documentation.  Received training in MVC 4 for Visual Studio using .Net Framework 4/4.5 to develop application using HTML5 and CSS3.  Installing, configuring, and supporting Linux machines for the open Wi-Fi network project.  Compiling and generating statistical information concerning wireless network traffic using Cacti.  Configuring wireless LAN router networking and security access.  Installing and configuring wireless certificates.   Developing detailed specifications for the acquisition of an Enterprise backup system including systems design, business-case documentation, cost benefit analysis, technical diagrams, and work flow documentation.  Reviewing, evaluating, and analyzing departmental policies, guidelines, procedures, and standards with management and staff.  Developing test scripts for acceptance, unit, and system testing of Hyperion Phase 1 and MiamiBiz Phase 2.  Developing Quality Assurance and testing plan for Hyperion Phase 1 and MiamiBiz Phase 2.  Debugging and logging of errors in Hyperion and MiamiBiz using Team Foundation Server (TFS).  Participated in various phases of the project life cycle such as: determining requirements, design conceptualization, testing, implementation, deployment, and release for the Hyperion and MiamiBiz projects.  Collaborating on project plans for Hyperion and MiamiBiz.  Preparing presentations and documentation to demonstrate Hyperion and MiamiBiz functionality or design.  Monitoring network traffic, and compiling and generating statistical information using Solar Winds.  Collaborating on Disaster Recovery plan and procedures.  Researching, evaluating, and recommending new hardware and new software.  Communicating and defining systems design and requirements for new and existing systems and applications.  Researching, evaluating, recommending, testing, and implementing third party software/utilities.  Planning and designing network infrastructure changes ‚Äì adding/removing servers, appliances, network logical flow.  Reviewing, evaluating, and analyzing existing system and application viability with management and staff.  Administering and maintaining shares on the file servers.  Reviewing server logs to troubleshoot issues.  Scheduling and applying hot fixes and security patches on the server infrastructure which includes the operating system and application software.  Reviewing systems reporting in SCCM (System Center Configuration Manager).  Resolving service requests escalated by the Help Desk or other technicians.  Troubleshooting and analyzing and system problems for root cause analysis.  Giving and participating in training and education programs to explain upgrades to end users.  Migrating users' documents from local computer storage to shares on the file servers.  Configuring, supporting, and maintaining file shares using Distributed File System (DFS)  Managing, implementing, and testing Enterprise backup infrastructure systems such as the Symantec Veritas Netbackup, Symantec Backup Exec System Recovery/Livestate, and VRanger backup servers.  Managing, configuring, and supporting DataDomain storage.  Configuring and supporting Microsoft Windows Server 2003, 2008, and 2012.  Installing, configuring, and supporting Microsoft Windows 7, Windows 8, and Microsoft Office 2007, 2010, and 2013.  Installing, configuring, and supporting McAfee anti-virus software on servers.  Migrating Exchange infrastructure from Exchange 2003 to Exchange 2007 and from Exchange 2007 to Exchange 2010.  Supporting servers in the virtualization infrastructure using VMware vSphere.  Installing, configuring, and testing Veeam virtual machine backup software and Virtual Desktop Infrastructure (VDI).  Reviewing systems reporting in System Center Configuration Manager (SCCM).  Administering and maintaining the Symantec Enterprise Vault servers.  Managing the Active Directory Domain Controllers (DCs).  Creating and maintaining Group Policy Objects (GPOs) in Microsoft Active Directory.  Configuring and supporting Microsoft Exchange Active Sync on devices with Apple iOS and Android mobile operating systems.  Configuring and supporting Blackberry devices on the Blackberry Enterprise Server to receive Exchange email.  Developing, testing, designing, and implementing application scripts using languages such as command batch files, Visual Basic Script, and PowerShell.  Creating policies and procedural documentation.         Information Services Liaison, T     Aug 2005   to   Aug 2007      Company Name   Ôºç   City  ,   State     Troubleshooting hardware and software problems over the telephone and through remote PC administration software.  Installing, configuring, and supporting McAfee anti-virus software on desktops.  Installing, configuring, and supporting BBars computer backup software.  Developing and maintaining websites on servers running Microsoft SharePoint Server and Internet Information Services (IIS).  Supporting Systems Management Server (SMS)  Troubleshooting LAN, WAN, Internet, and Intranet network and security access.  Troubleshooting network connectivity issues related to TCP/IP, Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP) protocols, Internet Security and Acceleration (ISA) proxy server, and VPN.  Troubleshooting web application/page issues, client browsers, and related software.  Administering and maintaining of end user accounts, permissions, and access rights in in Microsoft Active Directory.  Administering and maintaining of NTFS security permissions on the file servers.  Installing, configuring, and maintaining hardware such as: servers, workstations, laptops, printers, and scanners in a Windows Enterprise environment.  Installing, configuring, and supporting printers on the print servers.  Installing, configuring, and supporting Microsoft Windows Server 2000 and 2003, Microsoft Windows XP and Windows Vista, and Microsoft Office XP, 2003, and 2007.         Education      Bachelor of Science  ,   Information Technology   2005     Florida International Univeristy   Ôºç   City  ,   State  ,   United States     Coursework in Programming, Web Administration, Network Administration, Database Administration, and Systems Administration ‚Äì Linux   Programming Languages: C++, Java, JSP, HTML, CSS, VB.Net, Bash, T-SQL         Certifications     CompTIA Network+ - 2014       Skills     Active Directory, Azure,  anti-virus, Backup Exec, backup, Bash, batch,  Cacti, Cisco ASA, databases, DHCP, DNS, documentation,  DataDomain, EMC, Enterprise Vault, ePO, file servers, firewall,  GPO, HTML, IIS, ISA, LDAP, Linux, McAfee, Exchange, Microsoft Office, Microsoft Windows, security, policies, PowerShell, programming, proxy server, servers, scripts, SolarWinds, SQL,  StorSimple, troubleshooting, TMG,  Ubuntu, Visual Basic Script, VBS,  Veritas Netbackup, VPN, VRanger, Veeam, VMWare, VDI, virtual manchine, NMap, ZenMap.          "
INFORMATION-TECHNOLOGY,"         LEAD INFORMATION TECHNOLOGY SUPPORT SPECIALIST         Work History            Company Name                      Company Name                Skills        Applications:      MS Office Suite 2000-2016, O365, GroupWise, HEAT Call Logging, Crystal Reports, T3 VoiceMail,  NetMotion, Novell iManager, Active Directory Client/Server:      Heatweb-fs Platforms:    Windows 2000/XP/7/8/10, UNIX, DOS            Experience     03/2016   to   Current     Lead Information Technology Support Specialist    Company Name   Ôºç   City  ,   State      Perform lead worker functions including assigning, coordinating and reviewing daily work of staff, training other employees and act as a resource to other staff.  Perform help desk systems administration; develop and document procedures.  Coordinate with technical support team, management, and users to define user needs for new or improved systems; coordinate software deployments and PC replacements; manage hardware and software inventories.  All duties as listed below.         04/2007   to   03/2016     Information Technology Support Specialist    Company Name   Ôºç   City  ,   State      Identify, troubleshoot, install, program, configure, upgrade, analyze and maintain various computer and network peripherals including mobile data computing devices.  Determine appropriate course of action and conduct repairs, modifications, procurement, and replacement of internal peripherals as needed.  Install, configure, and support enterprise class, SQL compliant database software.  Document the procedures for other support personnel to use as reference material to assist in the support of these systems.  Exceptional ability to work with a very demanding group of users in providing timely support in person, over the phone, or in remote desktop sessions.  Known for approachability, diplomacy and patience in dealing with frustrated users.  Excellent problem-solving skills relating to Access, Excel, or Word questions.  Create macros, research complex inquiries, and find solutions to users' issues.  Monitor and maintain back-up systems and server health including Heatweb-fs.  Collaborate with team members and vendors, to develop strategies for hardware and software solutions.  Key Achievements: Designed and developed training material, then conducted training classes to assist internal end users in the proper use and procedures of City software applications and computer systems.  Reduced by half the equipment inventory process time by researching and recommending new hand-held scanners then customizing the Inventory Worksheet in HEAT to autofill the form.  Increased efficiency and communication within IT department by redesigning and automating tasks in several of the HEAT Call Logging screens.  Created document for new employees to help them navigate the City's technology, everything from how to access their email, how to use their desk phones, to explaining policies and procedures for printing, scanning, and end of day procedures.         08/2004   to   03/2007     End User Support Specialist    Company Name   Ôºç   City  ,   State      Ensure customer satisfaction by responding to calls to the help desk.  Logs all customer questions and problems and tracks the same through to resolution.  Field over 20,800 calls from user community per year.  Analyze each call for problem symptoms then determine problem resolution.  Coordinate planning, development, and teaching of software, including time frame for deliverables.  Designed and created class evaluation database for the purposes of certificate recognition.  Generate and analyze statistical data from HEAT call ticket database.  Maintain and update call tracking software.  Create and update knowledgebase.  Provide software training to all employees of the District through web pages, training classes, correspondence, or one-on-one assistance.  Conducted 34 software classes over the last year-and-a-half, with a 98% approval rating.  Provide software installation, repair, and support to approximately 2,800 employees including the administration compound and district laptop users.  Set up new district laptops to district standards.         08/2002   to   05/2004     Instructional Support Specialist    Company Name   Ôºç   City  ,   State      Provided administrative/secretarial support to all full- and part-time instructors in the Business Computer Information Systems Department.  Worked cooperatively with Department Chair and all other faculty of the Business Education Department located on the Main Campus, Chico Center, Orland, Paradise, and Glenn County.  Recommended modifications or improvements for methods, procedures, techniques, and equipment required for the Business Education Degree programs and computer labs resulting in time and cost savings for the department.  Designed and maintained database of 8 years of graduating students following their degree programs and certificates.  Provided effective instruction and tutoring to a widely diverse group of students in the following career programs:  Microsoft Office (Word, Excel, Access, PowerPoint and Publisher), Computer Applications, Office Assistant, Medical Front Office Assistant, Legal Office Assistant, Desktop Publishing; and Medical Transcription for Certification.  Collaborated with the technical support team to recommend new hardware and software to improve the performance of the computers.  Maintained and updated Butte College, Business Education Website.  Provided desktop publishing design work including creation of flyers, brochures, news releases, and newspaper ads outlining special events and course offerings.  Assist Enterprise Networks department by installing lab computer systems (4 labs - 125 systems, 80 new systems), validating lab system images every semester, troubleshooting user hardware and software issues, hardware repair, memory upgrades, software installs, OS and software patch installation, and OS upgrades.         02/2002   to   05/2002     Instructional Support Asst I    Company Name   Ôºç   City  ,   State      Instructed and tutored Corporate Information Technology students in the basics of: Database design: including ERD diagrams, data dictionaries, using all functions of Microsoft Access.  SAP R/3: enterprise wide functionality, materials requirement planning (MRP) functionality and to create a personnel file for a new employee.  HTML web design: create two inter-related web pages in HTML, upload a database to the web server, connect web pages to the database, and pull information from the database to display in the pages.  Implemented and documented lab policies and procedures.  Lead Documentation Team in the designing, developing and delivering of a computerized training solution for the Center for Economic Development.  Worked jointly with seven other team leaders.  Managed a six-person team.  Wrote documentation guidelines.  Produced the User Guide and Online Help for the users of the new software.         06/1994   to   05/1997     Computer Systems Manager    Company Name   Ôºç   City  ,   State      Database Manager and Desktop Publisher Managed and maintained customized church database with 6000+ entries including membership, attendance, and contribution modules.  Produced tailored reports for administrator using data analysis and manipulation techniques.  Analyzed and produced visualized reports of abstract data.  Trained others to manipulate the database for creating custom reports for their departments.  Served as network administrator.  Diagnosed and implemented solutions for routine hardware issues.  Edited weekly publications including the Lantern Newsletter.  Prepared special publication projects.          Education and Training     May, 2002     B.S  :   Business Administration, Management Information Systems    California State University   Ôºç   City        Business Administration, Management Information Systems Cum Laude       December, 2008     Microsoft Word XP Certification, Microsoft Office Specialist Program    May, 2003
Crystal Certification of Crystal Reports Design 9.0    April, 2005
New Horizons Course: OLL - Developing MS ASP .NET Web Applications Using Visual Studio    October, 2007
Novell Certificate in Implementing Novell Open Enterprise Server 2 for Linux                  Graduate Certificate in Corporate Education    August, 2009 Pearson VUE Certified Test Administrator     May, 2010 Siemon Certification in Design Principles and Installation Practices    December, 2011 FrontRange HEAT Administration I     November, 2013 FrontRange HEAT Administration II    February, 2014 Dell Certification for Online Self Dispatch for Desktops and Notebooks    June, 2015               Activities and Honors    Driven Information Technology Professional with broad technical skill set.  Known for ability to multi-task and juggle multiple projects simultaneously, meeting all deadlines. Excels in customer support, training, and documentation. Most noted for customer service and teamwork expertise. Thrives in environments that continually embraces new technologies.      Skills    ASP .NET, Client/Server, Crystal Reports, data analysis, Database design, database software, Desktop Publishing, Desktop Publisher, equipment inventory, special events, Front Office, help desk, HTML web design, in Design, instruction, Linux, Logging, macros, Publisher, network administrator, Newsletter, procurement, repairs, SAP R/3, software installation, SQL, systems administration, technical support, training material, tutoring, UNIX, Visual Studio, Web Applications, web server   "
INFORMATION-TECHNOLOGY,"         ASSISTANT INFORMATION TECHNOLOGY (IT) DIRECTOR       Summary    A high performing and energetic portfolio, program, and project management professional with proven track record and consistent commendations for delivering large-size mission critical programs and projects of excellent quality in very political and lean environments. Innovative leader and very adept in agile strategic planning and analysis to optimize operations and push forward new business initiatives through a winning collaborative approach.       Highlights          Management information systems  Project development and lifecycle  Process improvement  Risk management      Natural leader  Quality assurance and control  Unsurpassed work ethic  Cost reduction and containment   Systems implementation                Experience     January 2011   to   Current     Company Name    City  ,   State    Assistant Information Technology (IT) Director        Led the organization towards eligibility in the eHealth Exchange Information Network which will allow the county providers to exchange patient information with other federal agencies non- federal organizations through a secure, trusted, and interoperable network.  Completed detailed survey of the county's privacy, security, confidentiality, and information exchange policies as part of the onboarding process and execution of the Data Use and Reciprocal Agreement.  Facilitated the processing of the Entrust Subscriber Agreement (public certificates and keys) documents.  Outcome: Upon submission of the application, the eHealth Exchange Committee awarded the county immediately as ""eligible"" to participate in the eHealth Exchange Network due to the comprehensiveness documentation.  Accelerated the organizations participation in nationwide quality efforts and maturity surveys energizing our staff, enhancing the organization's status, and improving customer services in the process.  Outcome: Application and review processes were expedited.  Organization was awarded Stage 6 Maturity (from Stage 2) for Electronic Medical Record (EMR) Adoption in less than 3 months.         January 2007   to   December 2010     Company Name    City  ,   State    IT Supervisor        Executed the enterprise information technology strategy and worked closely and partnered with the Health Services CIO and stakeholders (clinical, business, detention) to establish project and program governance, understand and document the business needs, advocate effective application deployment strategies, and develop high level project road maps.  Outcome: Clear project prioritization throughout the enterprise which addressed limited resource issues.  Sample projects: Appointment Reminder System, Document Imaging System, Timekeeping System, Wristband ID Deployment, Dictation System, Materials Management.  Supervised, led, coached, and mentored approximately 12 - 25 Application Support and Project Management staff in all phases of the IT operations and project lifecycle using Lean and agile project management methodologies.  Outcome: Stronger project visibility and customer relationships; maturity in terms of organizational project management and service management methodologies; expedited help desk ticket resolution minimizing project risks.  Sample Project-related skills shared with staff: Project Charter, Project Timeline, Resource Allocation, Issues Documentation, Communications Technique, Lessons Learned, Release Checklist, and others.         July 2005   to   December 2006     Company Name    City  ,   State    Senior Management Information Systems Analyst        Developed a comprehensive map and fit-gap review and analysis of the clinical workflow and electronic medical records requirements at the different ambulatory and detention facilities in Santa Clara County.  Outcome: Enhanced staff awareness of existing processes and steps needed to attain towards the future state for better clinical flow, improved inmate care and effective implementation of the electronic medical record (EMR).  Led a cross-functional and multi-dimensional Lean Six Sigma process improvement team composed of clinical and business staff and completed a gap analysis to streamline and expedite the Operating Room (OR) scheduling and billing processes.  Outcome: Bills were resubmitted and processed within the same week which improved the revenue dramatically.         December 2000   to   June 2005     Company Name    City  ,   State    Program Administrator        Defined, managed, and owned the three year IT project and program roadmap, project and features prioritization, and release strategy of the web enablement of a 20/7 statewide enterprise case management, reporting, and payment system (for over 6,000 health and human services providers from the public and private sectors) including the successful on-boarding of tenants and 300% expansion of user database with very minimal workflow interruption.  Outcome: Public and private service providers were able to use the case management system and they were able to provide same day services to our clients in need without duplication of services.  Initiated and led the inclusion of HIPAA guidelines, Privacy Rule, and IT Security policies to the department workflow and applications by actively collaborating with Washington State's lawyers and IT security staff so that the appropriate language and/or workflow can be included and leveraged in confidentiality agreements, service level agreements (SLAs), vendor contracts, and online alerts/ notices, and training.  Outcome: 100% Department Compliance with regulations; Staff were comfortable with the tool.          Education          De La Salle University           Guidance & Counseling  MS    Guidance & Counseling            Assumption College           Psychology  BS    Psychology              Agile Management, UC Berkeley Extension; Advanced Project Management Program, Stanford University (SCPM); Project Management, San Jose State University Certified Lean Six Sigma Black Belt in Lean Six Sigma Quality and Operational Excellence, Harrington Institute Certified ScrumMaster (CSM); Certified Scrum Product Owner (CSPO), Scrum Alliance Foundation Certificate in IT Service Management v2, ITIL, EXIN Project Management Professional (PMP), PMI; Certified Professional in Health Information Management Systems, (CPHIMS), HIMSS             Skills    streamline, Agile, billing, case management, contracts, clients, customer services, database, Dictation, Documentation, electronic medical records, features, functional, health and human
services, help
desk, Imaging, information technology, ITIL, Materials Management, Exchange, enterprise, Network, organizational, policies, processes, process improvement, Project Management, Quality, reporting, San, scheduling, Scrum, Six Sigma, service level agreements, strategy, surveys, workflow   "
INFORMATION-TECHNOLOGY,"         BRANCH CHIEF INFORMATION TECHNOLOGY SPECIALIST       Profile    Motivated Information Technology and Cyber security professional with outstanding managerial and customer service skills, excellent written and verbal communication skills, seeks challenging position with an organization where I can make a big impact with my multifaceted experience, training and education. Excellent record of problem solving and achieving results in high-operations-tempo environments. Successful team leader and highly-motivated mentor with proven dedication to self and subordinate improvement.
*Superior knowledge of INFOSEC/NETOPS techniques to determine requirements for information technology equipment and systems. Excellent knowledge and ability to negotiate in financial control, budget systems, and security management. Working knowledge of budget and cost analysis processes.
*Thorough knowledge of Office of Management and Budget (OMB), Department of Defense (DoD) and U.S. Air Force regulations, principles and practices pertaining to logistics, INFOSEC/NETOPS, installations, and mission support functions. Exceptional ability to recognize and analyze problems, conduct research; summarize results, and make appropriate recommendations. Recognized expert in DoD planning, programming, budgeting and execution (PPBE) process.
*Expertise in capability planning in IT environment, enterprise technical/Certification and Accreditation standards, CCRI processes, procedures, security practices, and IA vulnerability tools i.e. ACAS.
*Ability to apply knowledge of current security tools, and techniques to execute Authority to Connect and Authority to Operate network systems.
*Thorough knowledge of SCADA systems operations, security, safeguards and protection
*SECURITY CLEARANCE: TOP SECRET  (SCI) w/CI Polygraph          Professional Experience     07/2014   to   Current     Branch Chief Information Technology Specialist    Company Name   Ôºç   City        Effectively oversee, manage, and evaluate multiple enterprise level IT programs, serve as senior technical
advisor and evaluator for programs using cutting edge technology for the Headquarters Air Force (HAF) command, control, communications, computer, intelligence, surveillance and reconnaissance (C4ISR).  Establishes, develops, and maintains effective working relationships with top functional area managers, program managers, commanders, contractors, vendors, DoD and other non-DoD agencies, and communications and information personnel in the National Capital Region.  Researches and recommends innovative approaches to resolve major IT problems.  Performs more complex aspects of the project management, evaluation, and oversight responsibilities such as feasibility studies, systems analysis, systems development, implementation, systems integration, and problem resolution.         08/2009   to   07/2014     Information Technology Specialist (INFOSEC/NETOPS)    Company Name   Ôºç   City  ,   State      Developed detailed operations plans and operations orders supporting cyber requirements at the strategic, operational, and tactical levels of cyber warfare.  Enabled crisis action planning, development of strike packages and cyber effects to protect U.S.  air, land, sea, space, and cyberspace domains.  Collaborated with Defense Information Systems Agency and other US Government partners to develop and implement directives for Global Information Grid (GIG) operations.  Developed information operations and computer network operations plans, including defensive computer operations planning, to ensure support Geographic Combatant Commanders' intent.  Made recommendations to posture GIG to respond to emerging and current threats.  Supported Defend the Nation (DTN)-China Operation Planning Team with technical, INFOSEC doctrine, appropriate technologies, techniques, and tools.  Coordinated changing mission parameters with US/Allied/Coalition partners: identified and prioritized Intelligence Community cyber requirements and provide intrusion response planning.  Made substantive recommendations to NetOps policy, doctrine, capability developments.  Utilized INFOSEC existing policy guidance as it pertains to threats, operating environment and operational requirements.  Provided expert analysis of ongoing Net/Ops events, malicious activity and trend analysis.  Developed operational plans and orders to counter malicious activity and mitigate identified or potential threats to the GIG.         09/2006   to   08/2009     Senior Technical Analyst    Company Name          Technical lead on digital media projects, guided teams to solutions that leveraged technical capabilities.  Defined requirements for computer-based systems that supported electronic publishing Air Force wide.  Achieved accurate and timely publication of electronic publications and forms.  Ensured documentation of requirements for systems administration and information tasking orders.  Served as technical lead on electronic publishing development and integration teams.  Ensured all development was consistent with Air Force guidance.  Established policies and procedure to manage the Air Force Electronic Publishing Program.  Analyzed software development, configuration management, testing, maintenance manuals, training manuals, tutorials, procedures, reports, computer-based training and data management.  Represented the Office meetings of interagency and inter-command groups concerned with development and support planning using state-of-the-art techniques in electronic publishing areas.         08/1998   to   09/2006     IT Specialist    Company Name   Ôºç   City  ,   State      Managed computer support , cost analysis, and acquisition to support ANG work plans.  Lead teams to execute Air National Guard budget for computers and associated technologies.  Proven ability to formulate, justify, and defend assigned programs and projects.  Demonstrated knowledge of cost comparison procedures, directives, and communications.  Communicated effectively in written and oral mediums.  Provided technical direction concerning the acquisition of hardware and software for the entire Air National (ANG).  Performed analysis and evaluation of hardware and software to provide the best technical solution.  Advised components of the ANG on acquisition, procurement, maintenance and feasibility for adoption of information technology hardware and software.          Education          M.S  :   Public Administration, Government Law    Sul Ross University   Ôºç   City  ,   State      Public Administration, Government Law            B.S  :   Psychology, Education    Morgan State University   Ôºç   City  ,   State      Psychology, Education       Jun-2014     SPECIALIZED TRAINING									_
*Security + Certified, CE						20-             Aug-2011     *Cyber 200 Advance Continuing Education Course		26-             Sep-2010     *Basic Computer Operations Planner's Course			24-             Sep-2009     *DISA Action Officers Course					10-Dec-2009
*DOD Information Assurance Boot Camp			 06-Nov-2009
*Computer Network Defense/Computer Network Threat		24-              Skills    Air Force, art, Agency, Basic, budget, oral, hardware, Computer Operations, configuration management, cost analysis, data management, Dec, direction, documentation, edge, feasibility studies, forms, functional, Government, Information Systems, information technology, computer support, meetings, Office, enterprise, Network, personnel, policies, problem resolution, procurement, project management, publications, publication, software development, strategic, systems administration, systems analysis, systems development, systems integration, training manuals, trend, written   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY CONSULTANT, MANAGING MEMBER           Summary    A versatile, analytic IT Specialist with a proven record of success within large institutions as well as entrepreneurial organizations. Thrives on challenge and solves problems with creativity and persistence. A data-driven team leader skilled in both producing and communicating results.      Experience      Information Technology Consultant, Managing Member    January 2017   to   Current     Company Name   Ôºç   City  ,   State       Worked with product designers and product managers to design user interactions in applications.    Envisioned inspired new products, features and flows.¬†  Answered user inquiries regarding computer software and hardware operation.    Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.  Set up equipment for employee use.¬†  Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.            Chief Technology Officer, Partner    August 2015   to   January 2017     Company Name   Ôºç   City  ,   State      Successfully re-branded established dealership, launched new eCommerce website, added six new lines of vehicles, and created new
          customer engagement strategies.  Developed sales and marketing strategy and directly managed over 15 full-time and part-time staff.  Streamlined processes in Sales and Service departments using new technology.  Managed legal and security policies such as loss prevention and DMV compliance.  Negotiated and secured corporate partnerships, including vehicle and trailer maintenance for FreshDirect.com's same-day product
          (FoodKick).¬†          CTO, Partner    May 2012   to   August 2015     Company Name   Ôºç   City  ,   State      Provided IT solutions targeting small and¬†medium size¬†businesses in the New York metro area.¬†  Solutions to¬†include:¬†Infrastructure/ Network design and¬†impletation,¬†server based¬†technologies and remote support services.  Clients included: Bronx Museum of Arts, Cava Construction, Leftfield Pictures.          IT Manager    August 2010   to   May 2012     Company Name   Ôºç   City  ,   State      Managed a staff of ten IT support staff, which provided support for all users employed within Ogilvy North American offices.  Constantly
          developing new standards and IT policy's to improve support reaction time.  Key Accomplishment: Lead architect for migrating all Lotus
          Notes and MS Exchange users to Cloud (Google) Mail.  Gathered and analyzed performance metric data.¬†          Education and Training      BS   :   Print Production, Graphic Design Computer Science  ,   1993    St. John's University          Print Production, Graphic Design Computer Science        Technical Skills    Active Directory, premiere, ads, Advertising, IBM AIX, Apple, architect, Arts, catalog, color, com, Clients, digital photography, digital video, direct mail, disaster recovery, eCommerce, Final
          Cut Pro, SGI Irix, IT support, legal, Linux, Logic, loss prevention, Lotus
          Notes, marketing strategy, Marketing, Microsoft Exchange, MS Exchange, Mail, Network design, network, newspaper, policies, Prepress, print
          advertising, print production, processes, Sales, upgrading, video post production, website   "
INFORMATION-TECHNOLOGY,"         SENIOR VP - INFORMATION TECHNOLOGY       Executive Profile      CORE SKILLS      Demonstrates ability to be a strong leader in a fast paced environment with strong interpersonal skills, both written and oral, and a positive attitude toward sharing expertise and assisting others to learn. Exceptional ability to manage a group of individuals, and coordinate and distribute daily tasks and unexpected issues that may arise An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic        Skill Highlights          Expertise  Technology Optimization  Budgeting & Operational Cost  Team-Building, Training, & Leadership  Goal-Setting & Business Planning  Policy & Procedure Creation  Conflict Resolution & Management  Productivity, Efficiency, & Performance Improvements  IT Security  Project Management  Vendor Relations  Data Center Operations      Operating Systems: Windows 7, XP, Server 2013, 2008, 2003, Microsoft
Active Directory, SharePoint, Exchange Server: 2003, 2007, 2013, VM
Ware, Trend Micro, Cisco Infrastructure Routers and Switches, Palo Alto,
 EMC storage solutions, Data Center Management Market Data & Trading
 Systems: Open Bloomberg and Server API, FactSet, Fidessa, Tethys, Lava,
 LEK, ICE, Tradeware, Reuters Eikon, Thomson One, Reuters Station,
Instinet, NASDAQ Trader, Advent            Professional Experience      Senior VP - Information Technology   08/2014   to   09/2015     Company Name   City  ,   State       Experienced technology leader with expertise in managing all aspects of front and back office systems in the Financial Services Industry.  A solid leader who can utilize his diverse background of information technology and business management skills to create winning teams to support mission-critical infrastructure SVP, Head of Technology Infrastructure U.S.  Direct information technology operations for a global Institutional sales, trading firm specializing in high yield and distressed debt, convertible bonds, international bonds, investment grade debt and asset-backed securities Coordinated relocation and setup of our primary NYC office location to a new office space, which included an entire hardware refresh for all network and desktop equipment Led migration of the existing legacy site-to-site VPN network in the U.S which consisted of 6 branch offices to the Toronto based MPLS network in conjunction with NYC office relocation Managed implementation of a NJ data center for high availability for critical U.S.  trading operations, and migrated direct client wires to the data center Implemented a VM environment which reduced hardware, energy, and licensing costs saving $1.5M in capital expenditure Managed the migration of legacy PBX telecommunications system and implemented VoIP and video conferencing Coordinated setup and configuration of 3 new branch offices in Houston, TX, Stamford, CT, and New Orleans, LA Implemented disaster recovery plan which would make the Stamford, CT branch office the DR site for the NYC office Managed and negotiated all new and renewal vendor support contracts Managed Bloomberg terminal contracts and FIX connections for SSEOMS equity trading, and TOMS sell-side fixed income and derivative trading Member of the GMP steering committee for the approval, planning, and prioritization of all future IT projects.          Chief Information Officer   01/2006   to   08/2014     Company Name   City  ,   State       Managed technology for an institutional trading firm, specializing in Fixed Income and Equities products.  Responsible for strategy, support and technology initiatives in a dynamic trading environment resulting in maximum system availability and responsive customer support.  Worked very closely with Fixed Income and Equities traders, sales, analysts and senior management.  Motivated direct reports and instilled a culture of teamwork to aid in the support and administration of a shared network and telecommunications infrastructure for both firms with 8 branch offices in the U.S Established policies and procedures and implemented a change control process to iron out all issues related to all new hardware and software rollouts Managed and negotiated all new and renewal IT related contracts with various vendors Successfully implemented and provided managerial oversight for a disaster recovery and business continuity plan Facilitated weekly meetings with upper management to communicate project status, targets, and issues Negotiated and implemented a new order management trading system and coordinated the migration of existing FIX connections to the new OMS Managed the successful replacement of core infrastructure appliances and negotiated costs with the vendor given the limited budget, and coordinated the design and construction of a more powerful UPS for the core infrastructure providing 3 hours of up-time in the event of a power outage to allow mission critical systems to remain functioning until main power is restored Planned and implemented the replacement of legacy web security appliances with Cisco ASA and IronPort appliances reducing network vulnerability, and allowing traders secure remote access to network resources Upgraded all primary and secondary network circuits due to the growing business relieving network latency issues.          IT Support Manager    02/2001   to   06/2006     Company Name   City  ,   State       Worked directly with vendors to implement/upgrade market data software and hardware Coordinated a successful PC hardware and operating system upgrade for all branch offices Managed and administered the upgrade of the Microsoft Exchange email system which included hardware replacement and server software upgrades Managed daily and incremental backups of critical files, and mail servers, and coordinated off-site storage of backup tapes Set standards and ordered equipment for the firm including PCs, servers and network peripherals Managed market data entitlements, FIX connections and new systems for all traders Participate in FINRA and 'in-house' audits, requests and regulation requirements.          Education      B.S  :   Computer Science   1999       Montclair State University    Computer Science        Skills    Active Directory, API, backup, Bloomberg, bonds, Budgeting, budget, business management, Business Planning, Cisco, hardware, Conflict Resolution, contracts, client, customer support, design and construction, disaster recovery, email, Equities, equity, senior management, Fidessa, Financial, Fixed Income, GMP, Goal-Setting, information technology, Leadership, Team-Building, managerial, managing, Market, meetings, access, Exchange Server, Microsoft Exchange, mail, office, SharePoint, Windows 7, migration, network hardware, network, Operating Systems, operating system, Optimization, order management, PBX, PC hardware, peripherals, policies, Project Management, Reuters, Routers, sales, securities, servers, strategy, Switches, teamwork, telecommunications, Trading Systems, trading system, Trend, upgrades, upgrade, Vendor Relations, video conferencing, VPN, VM, VoIP   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY HELP DESK SPECIALIST             Highlights         Microsoft Windows Operating Systems 95, 98, 2000, ME, XP and Windows 7 along with expert knowledge in several other Applications such as Microsoft Active Directory, Microsoft Works, Microsoft Office, and Microsoft Outlook, SAP, CRM, ERP, Oracle, JD Edwards, Remedy, Great Plains, PeopleSoft, SharePoint, Avaya, Blue Pumpkin, Verint, Novell, VDI Platforms and Cognos.       Business process improvement  Cost-benefit analysis  Forecasting and planning  Advanced Excel modeling  Business systems analysis  SAP  Business requirements matrixes  Project management  Superb communication skills  Advanced problem solving abilities  Critical thinking  Decisive              Experience      Information Technology Help Desk Specialist    August 2014   to   Current     Company Name   Ôºç   City  ,   State      Diagnose and resolve technical hardware and software issues for incoming phone calls and emails while ensuring detailed documentation on all activity and communication with customers regarding their issue Display the ability to understand and communicate complex and technical information clearly and concisely Demonstrate proficiency in product knowledge and call handling skills Maintain accurate customer records & process changes Display the ability to work in a fast paced environment, providing efficient productivity while simultaneously providing superior quality service Research questions using available information resources and advise user on appropriate action Log all help desk interactions Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Maintain ticketing system and route all tickets to appropriate parties.          Quality Assurance IT Analyst    September 2011   to   January 2014     Company Name   Ôºç   City  ,   State      Display working ability to organize and follow complex and detailed technical procedures Responsible for establishing and implementing quality assurance and compliance processes for the IT organization by defining, documenting, measuring, analyzing, and improving processes Serve as process owner for document/record control, corrective/preventive action, internal auditing and KPI tracking Display consistent project management and team leadership skills Display advanced Microsoft Excel utilization skills to create extensive graphs and charts, pivot tables, v-look ups and extensive complex formula familiarity Train and mentor others in the use of quality tools and statistical methods for problem solving and decision making Extract raw data from varied sources and transform into useful summary charts, graphs, and reports and use data to identify trends to improve performance and produce weekly Power Point presentation for upper management team reflecting group productivity on a daily, weekly, monthly and quarterly breakdown Establishes metrics to measure deployment of new project or process solutions Document measurement approaches and key findings and variability in results Work with production and development teams to implement new methodologies into reporting solutions Consults with Information Technology and business leaders on the development and implementation of strategic business solutions through research, audit, and analysis of data and/or business process Display ability to successfully work and interact with all levels of management.          Business Operations Analyst /Metrics Analyst /Department Administrative Support/ Supply Chain Assistant    September 2008   to   January 2011     Company Name   Ôºç   City  ,   State      Responsible for providing accurate and detailed reporting to executive management daily monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations.  Importing and exporting data from SAP and Sharepoint and manipulating and compiling data to create weekly Power Point presentation for executive management team.  Measurements include shipments, order cycle time, aged orders, inventory, forecasting, etc.  Display advanced Microsoft Excel utilization skills to create extensive graphs and charts, pivot tables, v-look ups and extensive complex formula familiarity Implement changes and create effective metric management tools and maintain databases such as SAP and Share Point and provide training to team on utilization of new tools Support the department by providing standard daily, monthly and quarterly metrics and reporting as well as any other requests from the team or other organizations.  Work with other business organizations and vendors to resolve any data or system issues.  Provide visibility to department metrics by maintaining current information on HP's internal site.  Produce weekly Power Point presentation for upper management team reflecting group productivity on a daily, weekly, monthly and quarterly breakdown Display the ability to understand and communicate complex and technical information clearly and concisely Assist Buyers in Procurement/Supply Chain duties Updating and ensuring all inventory accurately built, loaded, in stock and up to date in database as required for forecasting and projected orders Assist with creating, confirming and maintaining Purchase Orders and Invoices Responsible for assisting to ensure all daily inventory efforts are met including adjustments, approvals, reservations, transportation and distribution Monitor and resolve any shipping and logistic issues in transporting inventory Act as administrative support to department manager Effectively organize and coordinate department meetings daily Maintain and order department supplies Calendar maintenance for department management Preparing/editing presentations for management and/or compiling data for reports Making travel arrangements as needed for management and prospective clients/vendors.          Customer Service Professional    March 2007   to   August 2008     Company Name   Ôºç   City  ,   State      Answers incoming customer telephone calls in a courteous and professional manner.  Responds to and investigates customer inquiries, concerns, orders and issues received via phone, fax, email, Shell Source, and EDI in a timely and courteous manner.  Responsible for entering orders and resolving customer issues for many different products using the SAP/CRM and Remedy tool.  Researches and resolves customer complaints and/or ordering issues and determines effective method of distribution to satisfy customer needs.  Assign, escalate, and notify appropriate agents/managers of customer issues to ensure fast and effective support delivery and resolutions using Remedy Maintain relationship with sales team, customers and manufacturing and suppliers.          Education      BBA   :   Business Administration  ,   2015    Sam Houston State University    Ôºç   City  ,   State  ,   USA            Skills     Active Directory, administrative support, attention to detail, auditing, Avaya, business process, business solutions, charts, Cognos, hardware, CRM, clients, customer service, databases, database, decision making, delivery, documentation, editing, EDI, email, ERP, executive management, fast, fax, forecasting, graphs, Great Plains, help desk, HP, Information Technology, inventory, JD Edwards, team leadership, meetings, mentor, Microsoft Excel, Microsoft Office, Microsoft Outlook, Power Point, Windows 7, Microsoft Windows, 2000, 98, Microsoft Works, Novell, Operating Systems, Oracle, PeopleSoft, presentations, problem solving, processes, Procurement, project management, quality, quality assurance, reporting, Research, sales, SAP, Shell, shipping, strategic, Supply Chain, tables, telephone, phone, transportation, travel arrangements    "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SPECIALIST (WEB), GS-11         Career Overview      Objective ¬†  IT Specialist, GS-2210-9 (CUSTSPT)  NOC Merit-2016-0031  Experienced Systems Analyst with diverse industry experience in government, maritime, forestry, research and development. Professional expertise includes systems applications, disaster recovery planning, customer services, including remote, phone and local one on one.       Qualifications          Excellent communicator   Adopts technology to business needs  Stays current with technology  Excellent interpersonal skills      MS SharePoint, MS Access  MS Office, Adobe Suite  OS(s) Windows, Linux, Mac  Skype, WebEx, Adobe Connect, MS Lync            Technical Skills        Skills    Experience    Total Years    Last Used    Level I, II and III customer Support    Regional System Manager    5    September 2014    System installs and upgrades of agency software    System Admin    5    September 2015          Accomplishments     Awarded by the Forest Service, Pacific Northwest Research Station, for developing publishing innovations, multiple website support, and championing SharePoint. Also, awarded for superior performance during 2013.    Awarded by the Forest Service, Pacific Northwest Research Station, for delivering superb computer assistance to the Communication Application Program, and demonstrated outstanding support to the maintenance of the stations' websites, and demonstrating extra effort in updating research related databases, and for researching new media sources such as e-pubs for the station's publications.   Key developer and supporter for a new Regional Examination Center(REC) Merchant Mariner database, which was widely adopted by several REC's across the United States, for the U.S. Coast Guard.       Work Experience      Company Name    City  ,   State    Information Technology Specialist (Web), GS-11   08/2013   to   02/2016       Over two years of planning, coordinating, and identifying business and research functions, resources and services working with the Forest Services' Climate Change Resource Center (CCRC).  Coordinated testing and improvement of Chief of Information Office (CIO) Virtual Machine Primer training guide, for use by the Forest Service IT specialist, to transform web services to a Content Management System, using Drupal with Linux platform.   Established a prototype site for training web team members, in preparations for migration to a new content management system.  Instrumental in researching, planning and collaborating with teams in the Forest Service to increase the knowledge base of Drupal, SharePoint and eBooks for PNWRS, R&D and members CIO/WO levels.  Apply federal, department, and agency web regulations and policies.  Trained program departments to use MS SharePoint to collect files, data, publications, and agency policies into one central hub.  Ensure that all material presented is in compliance with copyright requirements and section 508 of the Rehabilitation Act.          Company Name    City  ,   State    Computer Assistant, GS-5   03/2010   to   08/2013       Managed internet and intranet sites.  Created and modified publication database entries within the Forest Services' Research Information Tracking System (RITS).   Administered SharePoint sites.  Provide group and one-on-one training to staff and new site owners.  Converted print publications to eBook format for eReaders,  including: embedding video and audio media clips.          Company Name    City  ,   State    Computer Department Intern   09/2008   to   06/2009       Designed and proto-typed a web-based, IT assets inventory tracking system, using Linux, Apache, MySQL, PHP, HTML, and CSS.  Assisted all levels of school districts technical staff, with projects and day to day operations.  Planned and deploying technology for teachers and students in the Camas School District, including software migration, computer and server upgrades.  Establish a fleet of Linux OS laptops, that saved the school district over $250,000, by repurposing old laptops marked to be recycled.  Assist with Citrix software, MS Office, Adobe Suite, Linux based Ubuntu and applications.  Installed, maintained and repaired network hardware/software on multiple-campuses.  Setup over 80 media presentations carts with sound systems for classes, working after normal work hours and weekends to minimize downtime for classrooms.          Company Name    City  ,   State    Database Intern   06/2008   to   08/2009       Create a patient tracking system using MS Access relationship database to help market a naturopathic clinic.          Company Name    City  ,   State    Office/Building Manager   01/2005   to   10/2005       32-hour work week  Managed a church office, created correspondence and newsletters  Scheduled and setup satellite seminars and media presentations.  Coordinated building use for Homelink River charter school, to provide a safe and functional classrooms and facilities.  Scheduled and supervised events for church and school.          Company Name    City  ,   State    Geek Squad Tech   10/2004   to   12/2004       Geek Squad Tech   Assist customers with troubleshooting their computer problems, and technical questions.  Upgrade hardware and software, removed viruses-spyware,  sold computers and accessories, setup new computers to BestBuy specifications for quick sales.          Company Name    City  ,   State    Marine Science Technician, E-6   11/1984   to   05/2004       Provided level I, II, and III IT support as a Regional System Manager for other 400 workstations, across multiple Coast Guard campus, at remote field stations, and for facilities on ships.  Provided training a assistance to system operators at units in problem solving, daily operations, including system backups, user profile setups, and user support.   Displayed courtesy and strong interpersonal skills with all customer interactions.  Built and maintained successful relationships with service providers, dealers and consumers.  Assisted customers with technical issues via email, live chat and telephone.  Created and supported multiple MS Access databases to track business needs.          Education and Training      Master of Science  :  Management and Organizational Leadership   08/2015     Warner Pacific University  ,   City  ,   State  ,   USA     Management and Organizational Leadership         Certification  :  ITIL Foundation   2016     New Horizons  ,   City  ,   State  ,   USA            Bachelor of Science  :  Technology   06/2009     Eastern Washington University  ,   City  ,   State  ,   USA     Technology         Site Builder and Theming  :  Drupal, Content Management   08/2012     OpenSourcery  ,   City  ,   State  ,   USA            Additional Skills     Web, Content Management Systems, team collaborator/facilitator, innovator   inspection, audits, presentations, researcher, self-starter,T1, problem solver    "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY BUREAU DEPUTY DIRECTOR           Professional Summary

Senior Information Technology
Professional with more than fifteen years of experience directing and managing
large and complex IT Operations and Data Center. Resourceful thinker,
methodical problem solver, and analytical in all facets of technical
management. Proficient at educational and advanced enterprise related technology
solutions. A strong, decisive leader who leads by example and hardworking
professional focused on results and details. ¬†Fully bilingual in English and Spanish.
       Core Qualifications          IBM Enterprise z System & x Servers  Microsoft Windows  VMWare ESX  Cloud Computing  Operating Systems (Microsoft Windows, z/OS, zVM, AIX, SUSE Linux)  Databases (SQL, DB2, ORACLE, ADABAS)         Tools (Office, Project, Visio, SharePoint, Exchange, MSCCM, SolarWinds Orion, Tivoli, Track-It!)  Communication & Security (Frame Relay, MPLS, FCIP, Enterasys, CISCO, Fortinet)            Experience      Company Name     January 2010   to   Current     Information Technology Bureau Deputy Director   City  ,   State      Oversee and lead the Infrastructure & Operations IT Service, 24x7.  This includes the supervision of four divisions: (1) Programming & Applications; (2) Networking & Communications; (3) Desktop Services & Support; and (4) Operating Systems & Database.  Performance management and KPIs.  Key Accomplishments: Oversees a department of 140 contractors and employees.  Manages infrastructure data network of 9,300 users, 250 sites.  Evaluates direct cutting edge technology solutions for the implementation of 53 IT projects.          Company Name     October 2009   to   January 2010     Information Technology Director   City  ,   State      Provided technical leadership to a data center and technical supervision of analysts, programmers, database administrators, and network as well as the support personnel.  Key Accomplishments: Managed Data Center for 900 employees.  Developed an innovation and technological portfolio of IT projects in Vocational Rehabilitation Administration.  Supported department documentation digitalization initiatives at the Department of Labor.          Company Name     July 2004   to   August 2009     Senior IT Project Manager   City  ,   State      Delivered technical direction for a multimillion dollar Monitoring and Controlling System.  Key Accomplishments: The total amount managed was 185 plants of filtration water and sewer water treatment with 1,540 facilities through the PR Island.  SCADA - Supervisory Control and Data Acquisition).  Technical supervised the software analyst, programmers and database administrators during the software development and implementations of Department of Health compliance systems.  Career Notes.          Company Name     January 2003   to   June 2004     IT Business Consultant   City  ,   State





Assist in computer network & voice integrator in over 11 Medical Center locations.Consulted for individuals and organizations in information technology business solution.        Company Name     January 2003   to   August 2004     Information Technology Business Consultant   City  ,   State      Assist in computer network & voice integrator in over 11 Medical Center locations.  Consulted for individuals and organizations in information technology business solution.          Company Name     January 2003   to   June 2003     Professor   City  ,   State      Taught courses in (1) Optical Networking; (2) System Analysis and Design.          Company Name     September 1999   to   August 2003     Professor   City  ,   State      Taught graduate courses in (1) Data Communication, Networks and Distributed Processing; (2) Computer Concepts and Programming Tools; (3) Relational Databases.          Education      Capella University      Ph.D.  :   Organization and Management    City  ,   State  ,   US            Inter American University      Educational Computing    City  ,   State  ,   US    Educational Computing        University of Puerto Rico      BSBA  :   Finance & Computers    City  ,     Puerto Rico    Finance & Computers          Languages    Fully bilingual in English and Spanish.      Additional Information      Awards & Honors
 Computerworld Honors Award Laureate Medal, California, April 2001.
 Chamber of Representatives of Puerto Rico- Achievement Award, June 2000.
 AITP Distinguished Information Science Award in the Government Sector, from Association of Information Technology Professionals, Puerto Rico Chapter, October 2000.        Skills    ADABAS, AIX, analyst, Application Development, Budgeting, business solution, CISCO, Coaching, Databases, Database, Department of Health, direction, documentation, edge, English, Forecasting, Frame Relay, IBM, DB2, information technology, innovation, leadership, Linux, Notes, Mentoring, Exchange, Office, SharePoint, Microsoft Windows, Enterprise, network, Networking, Networks, Operating Systems, OS, ORACLE, Performance management, personnel, PhD, PR, Process Improvement, Programming, Project Management, Rehabilitation, Relational Databases, SCADA, Supervisory Control and Data Acquisition, Servers, software development, Spanish, SQL, Staff Supervision, supervision, System Analysis and Design, Technical Management, Telecommunications, Tivoli, Track-It, Visio, water treatment   "
INFORMATION-TECHNOLOGY,"        EA         INFORMATION TECHNOLOGY SPECIALIST III (DRUPAL DEV)       Summary     Drupal developer with five years of experience in site building, and frontend and backend development. Skills in theming, as well. Driven to provide excellent service and high-quality coding to create secure and functional sites for clients. Expert in Drupal and up to date on the latest developments and versions. Managed several projects for the NYSED Redesign Project using both Drupal 7 and Drupal 8, including full Drupal deployment services. Earned the respect and the trust from both the NYSED ITS and Program Office Managements.       Core Qualifications         ‚Ä¢ Superior proficiency in high-level Drupal 7 and Drupal 8 Development
‚Ä¢ Excellent proficiency in using Drupal Ajax and jQuery in web development
‚Ä¢ Exceptional knowledge of Drupal prior versions and upgrades
‚Ä¢ Extensive expertise with versioning management systems
‚Ä¢ Strong ability to manage multiple concurrent projects
‚Ä¢ High problem solving and analytical skills             Technical Skills      Programming and Scripting Languages:  C++, Java, JavaScript, PHP, Python, AJAX  Data-Oriented Languages and Databases:  SQL, PL/SQL, Oracle Database, DMS II, PL/SQL, JDBC  Markup and Stylesheet Languages:  HTML, HTML5, XHTML, CSS, and CSS3  Methodologies:  UML, Design Patterns  IDE:  Oracle JDeveloper, Eclipse, BlueJ, jGRASP, Microsoft Visual Studio  Framework & Middleware:  Drupal, Apache Struts, Apache, Tomcat  Software Applications:  MS Office, Oracle Database Server  Operating Systems:  Windows, OS X, and UNIX  Automated Testing Tools:  Selenium, Behat       Experience      Information Technology Specialist III (Drupal Dev)   /   Company Name   -   City  ,   State   08/2015   -   Current     ‚Ä¢ Lead Drupal Developer for the NYSED.GOV redesign project.
‚Ä¢ Completely re-architecting the NYSED.GOV's website and content strategy.
‚Ä¢ Migrating all data, building and configuring the new site, and creating the custom Responsive Drupal theme.
‚Ä¢ Streamlining the authoring experience for content creators and auditors.
‚Ä¢ Designing, coding, architecting and testing various themes, modules and processes to extend Drupal to meet the Department needs.
‚Ä¢ Developing the NYSED's Drupal-based websites using HTML5 and CSS3.
‚Ä¢ Supervising the H-BITS Consultant and providing guidance according to the project plan.
‚Ä¢ Analyzing client request to develop, test, and deploy functional software requirements.
‚Ä¢ Providing support and assistance to webmasters to publish and update content to the NYSED's websites.
‚Ä¢ Coordinating activities with ITS infrastructure support units related to the configuration of the NYSED's websites, as well as the establishing and maintaining file access rights.
‚Ä¢ Executing tasks associated with generating website analytics.
‚Ä¢ Managing installation and ongoing support of search technologies used on the NYSED websites.
‚Ä¢ Providing expert guidance to the NYSED program offices and the webmasters related to the website accessibility standards and compliance.
‚Ä¢ Maintaining the NYSED's existing websites using the Dreamweaver and the Contribute software.
‚Ä¢ Managing the unit in the absence of my unit supervisor.
‚Ä¢ Providing weekly status reports, statistics and recommendation to the upper management as needed.
‚Ä¢ Communicating clearly both verbally and in writing with management and customers.
‚Ä¢ Documenting Drupal architecture solutions.        Information Technology Specialist II   /   Company Name   -   City  ,   State   09/2013   -   08/2015     ‚Ä¢	Developed and maintained IT (systems) written in LINC, COBOL, Java, Struts, PL/SQL, and XML.
‚Ä¢	Analyzed and developed complex business intelligence reports to meet the needs of internal and external stakeholders.
‚Ä¢	Collaborated with program office members to identify their business process requirements.
‚Ä¢	Worked as a member of the application development team to build IT solutions that address the program office needs.
‚Ä¢	Developed and executed test plans, troubleshoot and debug system application code.
‚Ä¢	Assured systems and procedures are appropriately documented, meeting department standards, and following generally accepted IT practices.        Intern Application Developer   /   Company Name   -   City  ,   State   01/2013   -   06/2013     ‚Ä¢	Maintained the support system to provide services to the clients.
‚Ä¢	Developed program logic for new applications, analyzed and modified logic in existing applications
‚Ä¢	Provided technical solutions for any applications issues.
‚Ä¢	Developed software system testing and validation procedures, programming and documentation.
‚Ä¢	Tested EDI and other application systems; performed Data validation by executing complex SQL queries.        Intern iOS Developer   /   Company Name   -   City  ,   State   08/2012   -   12/2012     ‚Ä¢	Designed and built applications for the iOS platform.
‚Ä¢	Ensured the performance, quality, and responsiveness of applications.
‚Ä¢	Collaborated with a team to define, design, and ship new features.
‚Ä¢	Identified and corrected bottlenecks and fixed bugs; maintained code quality, organization, and atomization.        Assistant Store Supervisor   /   Company Name   -   City  ,   State   02/2010   -   09/2013           Supervisor of Footwear Department   /   Company Name   -   City  ,   State   02/2008   -   12/2009           PROFESSIONAL DEVELOPMENT       City College of New York of the City University of New York, The   -    -   City  ,   State  ,   United States   2013    Bachelor of Science  :   Computer Science          VOLUNTEER EXPERIENCE      Employees Association ¬†¬†¬† ¬†¬†¬†¬† ¬†¬†¬†¬†¬†¬†¬†05/2016 ‚Äì Present
IT Chair of the IT Committee Board
‚Ä¢ Create and maintain the website along with the other committee members.
‚Ä¢ Train and educate about latest technology tools to the fellow team members.
‚Ä¢ Organize the weekly meetings and engage in different task-oriented activities.
‚Ä¢ Encourage the other board members to collaborate and share their expertise.    "
INFORMATION-TECHNOLOGY,"         HEAD, INFORMATION TECHNOLOGY AND INFORMATION CENTER           Executive Profile     ‚Ä¢Visionary leader of IT organizations during a 20+ year career at Fortune 500 companies.  ‚Ä¢As Schering-Plough's first SAP Center of Excellence leader, led business process and technology re-engineering efforts and developed a global SAP strategy for the organization.  ‚Ä¢Noted for business / technology acumen, collaborative style and communication skills.  ‚Ä¢Experienced in RFP development and vendor selection.  ‚Ä¢Track record of execution and delivering investment returns.  ‚Ä¢Well versed in intercultural business communication and practices, including remote management of globally dispersed organizations.       Professional Experience      Head, Information Technology and Information Center    March 2015       Company Name   -   City  ,   State      Provide leadership and direction to the GMS Information Center - a collection of data scientists and analysts dedicated to the production of high-value analytics to support manufacturing.          Director, Supply Chain and Logistics Information Technology    October 2010   to   March 2015     Company Name   -   City  ,   State      Established supply chain technology direction for global manufacturing organization.  Established the GMS Information Center - an organization dedicated to providing advanced analytical capabilities to support the manufacturing organization.  Delivered key transformational projects including: Demand Planning Solution (SAP APO) Supply Planning and Sales and Operations Planning (Kinaxis RapidResponse) Inventory Optimization (Kinaxis RapidResponse) Provide leadership and direction to delivery and business analysis teams executing projects.  Lead business process re-engineering efforts and provide guidance and support to business subject matter experts.  Supported development and execution of Global Sales and Operations process.          Senior Director, COMET Program    November 2009   to   October 2010     Company Name   -   City  ,   State      Responsible for managing the delivery efforts for the global COMET program, focusing on the procurement, employee expense management and eSourcing areas.  Directed ongoing rollouts in North America, Europe and Asia Pacific regions.          Director, SAP Center of Excellence    May 2005   to   November 2009     Company Name   -   City  ,   State      Responsible for a $15MM annual budget; 75 FTEs and 30+ offshore (mix of consultants and employees); adept at remote management with domestic staff in New Jersey, Tennessee, Delaware and international staff in Europe and Singapore.  Reduced compensation costs by nearly $1MM through offshore utilization; Retooled legacy JDE personnel for inclusion on the SAP ERP team.  Led deployment of centerpiece SAP solution for the US Pharmaceutical Business and key solutions for Asia Pacific, Europe and South America.  Led upgrade effort for APO solution for healthcare products segment of business.  Led the effort to design, solution and deploy a global SAP template for Schering-Plough; Solution will reduce current footprint down to a single instance of SAP.  Acquisition team member and leader of integration efforts for US and APAC commercial operations.  Overall responsibility for leadership development through the Management Readiness Program.  Managed the Project Manager Capability Review Program.          Director, Supply Chain Systems    January 2002   to   May 2005     Company Name   -   City  ,   State      Led the effort to implement SAP for the US Commercial operations of Schering - Plough.  Solution included key Order to Cash functionality and Warehouse Management for US Pharmaceutical distribution channels.  Provided consultative support to projects being executed in Belgium (APO) and Singapore (R/3).          Manager, Commercial and Field Force Systems    April 1998   to   January 2002     Company Name   -   City  ,   State      Led a team of developers implementing web-based solutions for support of Schering - Plough's field forces in the United States.  Key projects included Formulary Management, Account Management, Customer Relationship Management, Field Force Expense Management and Managed Care Account Planning.  Designed, developed and delivered training programs for field force personnel to prepare them to properly utilize deployed technology.          Manager, Service Delivery Systems    April 1997   to   May 1998     Company Name   -   City  ,   State      Led the implementation of outbound call center solutions for key operations in the Ohio call center.  Led the implementation of script systems for pharmacists to make and accept patient calls regarding treatment in support of the Disease Management Programs for Smoking Cessation, Hypertension, High Cholesterol, Multiple Sclerosis and Congestive Heart Failure.          Manager, Client Services Systems    February 1994   to   April 1997     Company Name   -   City  ,   State      Led the implementation of the Marketing and Client Services application for the front-office organization of the global bond operations.  Led the implementation of a Portfolio Accounting System for the Global Advisors subsidiary of the Prudential.  Oversaw the implementation and support of the LAN and PC technology teams for the Global Advisors subsidiary.          Project Manager    January 1992   to   February 1994     Company Name   -   City  ,   State      Led the implementation of a new cash management system to support the treasury operations of Prudential.          PC Coordinator    January 1990   to   January 1992     Company Name   -   City  ,   State      Responsible for day-to-day support of PC hardware and software for the Prudential Help Desk.          Education      Master of Business Administration   :     2003    University of Maryland                  Master of Science   :   Computer Science  ,   1994    New Jersey Institute of Technology                  Bachelor of Science   :   Computer Science  ,   1990    New Jersey Institute of Technology                  Skills     SAP  Business Process Design  Dispersed Team Management    "
INFORMATION-TECHNOLOGY,"         SENIOR VICE PRESIDENT OF GLOBAL INFORMATION TECHNOLOGY       Executive Profile     High-energy results oriented Chief Information Officer offering global professional experience in managing complex information technology environments and cross-cultural teams while effectively aligning and supporting key company initiatives.       Skill Highlights          Strategic Planning  Results-Oriented  Self-Motivated  Customer-Oriented      Project and Program Management  Change Implementation  Team Leadership  Time and Resources Optimization                          Core Accomplishments      Project Management: ¬†   Managed cross-functional teams on large implementations and development projects through out full cycles of system development and Implementation methodologies.     ¬†   Project Planning: ¬†   Developed successful implementation and migration project plans, providing and controlling detailed work-plans, data conversion and integration strategies, and production cutover & contingency plans.     Solutions Modeling: ¬†   Performed business requirements gathering, gap/fit analysis, solution designs, development and deployment of application solutions.     Technology Architecture: ¬†   Designed and implemented cutting-edge 24/7 technology infrastructure solutions, providing fail-over architecture and disaster recovery plans.     Delivery Efficiency: ¬†   Delivered all assigned projects on time and within budget, realizing significant improvement of processing efficiency through in-depth performance analysis and process change.     Risk Mitigation: ¬†   Conducted periodic risk assessments and mitigated risk by preparing and executing comprehensive testing strategies, which included complex business scenarios, and systematic stressed testing.     Customer Relations: ¬†   Develop and maintain all accounts referenceable, providing mutually beneficial partnerships between employers and customers.        Professional Experience      Senior Vice President of Global Information Technology   06/2004   to   Current     Company Name   City  ,   State      Responsible for all aspects of Information Technology globally with a staff of 70 employees world wide.    During my first year tenure, eliminated high dependency on consulting firm supporting an ERP system globally by developing, hiring and mentoring adequate IT staff  resulting in the creation of self-sufficiency and the generation of about of $2.5 million dollars savings per year.   As one of the key members of the M&A team, planned, and delivered successfully in all of the acquisitions executed by the company, enabling the realization of anticipated benefits through the migration of systems and integration of technology.   Delivered a single global suite of applications with seamless integration that provided significant efficiency gains, by eliminating duplicity, and streamlining business processes.   Introduced our Engineering and New Product Development teams to the use of Project Life Cycle management system speeding up our introduction of new products to market   Enabled effective analysis and decision making through improved analytical capabilities delivered in a single repository of reporting  through one data model across all entities.   Formed the company's first IT Steering Committee which is utilized as the forum for IT strategic planning and priority recommendations regarding major IT projects.   Deployed reliable, scalable and fault tolerant technical infrastructure that has provided maximum up time and redundancy on all mission critical systems and technology   Provided high-performance, high-availability and secured networks that are leveraged to facilitate voice, data and video communications among offices across the globe while generating significant cost savings.          Director of Information Technology   01/2002   to   06/2004     Company Name   City  ,   State       Managed a large ERP implementation project and the technical infrastructure operations for a large replicator and distributor of DVD and VHS movies.  Responsible for a staff of 20 IT professionals, directly involved in the implementation of new technology and business applications.  Completed successfully and on-time the implementation of Oracle applications, after taking over a project that was significantly late and full of issues.  Restructured the technical infrastructure of the company to be able to support the new ERP system through out all US locations.  Led the analysis, design and deployment of web applications to provide customers with access to real-time information and services.  Implemented a wireless inventory control solution through the use of Radio Frequency devices.  Developed a new technical support model and implemented new policies and procedures for the processing of technical support requests.  Hired and mentored new IT personnel for the post-production support of the new ERP application system.  Trained overseas personnel on the implementation and configuration of Oracle applications.          Practice Director   01/1995   to   01/2002     Company Name   City  ,   State       Managed projects ranging from $500K to $10M, with an average budget savings of 20% under estimate and ahead of schedule.  Coordinated, directed, and managed a practice of 22 consultants.  Prepared Request for Proposals responses for large-scale implementation projects.  Performed full lifecycle project management and supervision of both permanent employees and contractors, domestic, and offshore.  During my 7-year tenure at Oracle Corporation, participated in the business development of over $24M of new contracts.  Completed successfully, on time and on budget, several large-scale implementations of Oracle's ERP suite of applications for Fortune 100 clients.  Conducted Functional and technical architecture assessments, providing customers with solution designs, implementation approach, and recommendations.  Served as subject matter expert for the Supply Chain, Manufacturing and Financial aspects of several different projects.  Managed multi-national virtual teams, operating on one large project from several different locations, achieved project benchmarks ahead of schedule/under budget.  Worked closely with the development organization on integrated testing of product releases and customer pilots of new product.          Information Systems Director   01/1993   to   01/1995     Company Name   City  ,   State       Managed business applications and technical infrastructure operations, for a 2,800-employee manufacturing and distribution company.  Negotiated contracts, directed long-range planning, prepared and monitored budgets up to $8M, and conducted ROI studies.  Responsible for the implementation of Manufacturing and Financial systems domestic and overseas.  Responsible for the planning and introduction on new business processes and technology infrastructure to support company's growth.  Successfully completed the implementation of Oracle Financials, that resulted in the decrease of past due accounts and in the increase of accuracy and timeliness of financial reporting.  Successfully concluded the implementation of manufacturing applications at facilities in Monterrey, Mex., resulting in the decrease of manufacturing cycles and the increase of supply chain performance at corporate targeted levels.          Information Systems Director   01/1990   to   01/1993     Company Name   City  ,   State       Supported corporate-wide projects in the selection, delivery and management of new technology.  Supervised traditional department management functions including fiscal responsibility, resource management, project management, and administrative detail As the Project Manager, successfully completed the implementation and integration of MAPICS, increasing company's up-sell capabilities, by enhancing Supply Chain Streamline.  Successfully deployed new hardware and software architecture through out the company and reduced significantly the need for non-integrated PC based systems.  Implemented the use of Electronic Data Interchange with preferred business partners increasing customer service levels.  Implemented the use of statistical performance measurements, allowing top management to monitor productivity, order fulfillment ratios, inventory accuracy and other productivity related targets.          Information Systems & Technology Manager   01/1985   to   01/1990     Company Name   City  ,   State       Functioned as the Information Technology Manager while orchestrating the proposal and selection of new computing technology and Enterprise Resources Planning systems application.  Successfully completed the implementation of MANMAN MRPII application.  Designed, developed and implemented a Pull Material System to improve inventory control and KANBAN replenishment of critical material items.  Designed, developed and implemented a Bar Code Labeling System to manage shipping and receiving of raw materials and finished product and to comply with customer standards.          Senior Systems Analyst   01/1984   to   01/1985     Company Name   City  ,   State       Responsible for the implementation of retail industry best practices and for the development of new distribution and replenishment systems.  Designed and implemented a multi-tier replenishment system, for a large chain of supermarkets.  Participated in the designed an implementation of pricing & promotion systems and a sales forecasting system.          Education      B.S  :   Computer Science   1983       University of Texas at El Paso   City  ,   State        Computer Science         Languages    Bilingual - Fully fluent in English and Spanish.      Skills     ‚Ä¢Experienced in strategic planning and execution.  ‚Ä¢Considerable knowledge of business theory, business processes, management, budgeting, and business office operations.  ‚Ä¢Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems, including cloud SaaS and IaaS  ‚Ä¢Excellent understanding of computer systems characteristics, features, and integration capabilities.  ‚Ä¢Experienced with systems design and development from business requirements analysis through to day-to-day management.  ‚Ä¢Proven experience in IT planning, organization, and development.  ‚Ä¢Excellent understanding of project management principles.  ‚Ä¢Constant focus on organization's goals and objectives.  ‚Ä¢Demonstrated ability to apply IT in solving business problems.  ‚Ä¢In-depth knowledge of applicable laws and regulations as they relate to IT.  ‚Ä¢Strong understanding of human resource management principles, practices, and procedures.  ‚Ä¢Proven leadership ability.  ‚Ä¢Ability to set and manage priorities judiciously.    "
INFORMATION-TECHNOLOGY,"         DIRECTOR OF INFORMATION TECHNOLOGY /CHIEF TECHNOLOGY OFFICER           Executive Profile    Strategic Planning * Security * Compliance * Infrastructure * Database * Telecom Proficient leader who excels in dynamic-demanding environments while maintaining clarity and focus Skilled in development and implementation of digital business technologies including Telecom Strength in creating outstanding customer satisfaction Talented in positive team building that excels  in delivering high quality services An innovative technologist with exceptional track record across the entire technology lifecycle Experienced with business acquisitions and mergers Leads with honesty, integrity, respect for others alone with a commitment to excellences Result-oriented with established success       Skill Highlights          Contract Negotiation for business support and commercial office properties  Cloud Technology implementation and deployment  Digital PBX, Cellular, Smart Devices and VoIP Technology  Deploy and integrate accounting systems to and from varies entities  ERP deployment, implementation and development  Design & implement complex interactive Web sites including Intranets  SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis and deployment  Enterprise Application Development and Deployment  Enterprise Data Warehouses and SQL Repositories  Enterprise Backup, Recovery and Storage Methodologies  Enterprise Compliance and Regulatory Solutions  Security Analysis and Deployment including cell phones and mobile devices  Design, deploy and manage LAN,WAN for data/voice using copper, fiber and wireless networks  Client/Servers & Specialty servers such as Citrix and Virtual, etc.  Point to Point Wireless Antenna Systems and WiFi deployment  Mobile App deployment  Retail knowledge with IT deployment and support, Point of Sales & Bar-Coding systems  Business Analysis and Process Modeling  Lean technology to streamline mission critical business and system processes  Zero Based budgeting and EBIDTA  Policies & Procedures  (ITIL)  Project, Network, Asset, Change and Security and Governance Management  IT Consulting                Professional Experience      Director of Information Technology /Chief Technology Officer    January 2007   to   January 2015     Company Name   Ôºç   City  ,   State      Provide expertise, vision and leadership for developing, implementing and executing strategic and tactical information technology initiatives that align with the mission.  Identify opportunities/risk and apply best practice in alignment with company strategic plan, goals and objectives.  Accountable to design a scalable robust infrastructure with secured platforms for rapid yet controllable office expansion into multiple states.  Deliver Enterprise technology advancements in streamlining processes plus data sharing integrations.  Cultivate relationships and negotiate contracts with key vendors/suppliers to support all-inclusive corporate and branch offices.  Create outstanding customer service satisfaction Support included several businesses; Law Firm, Car Washes, Real Estate holdings and USA Direct Funding.  Key Achievements: Moved from fully outsourced IT support to in-house IT.  Align company strategic goals and objectives.  Recruit, train, and mentor team members.  Developed the architecture to implement strategic IT support plan.  Direct staff, vendors and project teams through due-diligence, prioritization and develop best practices.  Initiate and facilitate relationships across functional and divisional organizations as well as develop relationships with key vendors/suppliers.  Establish support for expanding branch offices through-out Pacific Northwest alone with multiple associated companies Development of multiple applications using data mapping to input and extract data from varies databases Provided 7x24x365 data/telecom reliability Migration of physical servers to virtual and cloud based technologies LOS customization providing better data entry, detailed milestones, alerts, dashboard information, etc.  Paperless office introductions and deployment CRM implementation with integration to LOS (Loan Origination Software) ERP implementation using data repository technology MPLS private network implemented for data and VoIP phone system developing a virtual company network with 4 digit calling, Instant messaging, video conferencing and unified communications both internal and bridged to cell phones and smart devices Companywide deployment of NEC VoIP phone system Companywide training center deployment Lean Office deployment and data modeling to locate and improve processes (never-ending improvements) Intranet designed/Implemented provided sharable information company wide Designed/Implemented high performance secured data network including fail-over redundancy Enterprise Disaster Recovery plan along with Business Continuity Plan Implementation High speed printers and imaging technologies Implementation Evaluate both established and emerging technologies to enhance current technologies and architecture Implemented Electronic Data Integration to Accounting, internal and external websites with SQL data repositories Performed compliance and regulatory solutions to align business to compliance standards Deployed security risk monitoring and management systems Deployed user support ticketing system with inventory/asset tracking and remote user management.          Manager/Director    January 2000   to   January 2006     Company Name   Ôºç   City  ,   State      Ensure full delivery of all IT initiatives for an international spa manufacture including retail markets.  Responsible for IT directives in alignment with company strategic plan.  Recruit, train, and mentor technology team members.  Develop and implement strategic IT support plan.  Direct staff, vendors and project teams through due-diligence, prioritization and development.  Initiate and facilitate relationships across functional and divisional organizations as well as developed relationships with key outside vendors/suppliers.  Member of Strategic Planning, Budget and ESOP committees.  Key Achievements: Infrastructure Development.  Systems and infrastructure required complete reconstruction without interruption to daily business.  Below reflects only a few of many successful achievements.  Implemented Nortel PBX System with VoIP Switching.  System provided linking to several different off-site divisions enabling a call to be transferred thru-out the company.  Successfully design, development and integration several mission-critical applications providing sharable information and maintaining data integrity.  Implemented and mentored an outstanding support team.  Implemented MAS200-500 accounting with customized features including ERP.  Implemented high level data security and provided international data interaction using ISO guidelines.  Implemented Supply Chain Security Management Systems.  Designed and implemented several high-end Web sites.  Established real-time interactive accounting, manufacturing, and vendor information that increased sales, reduced manpower and provided 7x24 information and product ordering to dealers and customers.  E-commerce (B2B, B2C, and EDI).  Implemented desktop internet faxing providing efficient time usage to end-users, reduced printer support, paper &copper analog lines Successful implementation of Lean Manufacturing and Lean Office providedefficient time management which resulted in higher produced units, reduced inventory waste, and increased the bottom line.  Implemented and managed a Tsumani 5 GHz Point to Point, 100TX base full duplex wireless broadband system between Corp.  and off-site Marketing and R&D.  The technology provided end-users with robust data entry and retrieval times.  Added value provided the IT department with better resource utilization.  Designed and implemented an ECM program.  The application covered cradle to grave information that included inventory, budget, timelines, developments and sign-off.  Implemented VPN network between Corp headquarters and Retail Stores Division.  Provided consolidation of information, data backups and application software to be hosted at Corp.  thus reducing redundant systems, manpower and providing improved service.          Education      BS   :   Information Technology      Western Oregon University          Information Technology          Technology      Belford University          Technology        Limited Energy Journeyman * State of Oregon        Portland Community College                  Skills    Accounting, accounting systems, streamline, Application Development, B2B, Backup, broadband, budgeting, Budget, Business Analysis and Process, Citrix, Consulting, negotiate contracts, Contract Negotiation, CRM, Client, customer service, data entry, Data Integration, data modeling, Data Warehouses, databases, delivery, Disaster Recovery, due-diligence, E-commerce, EDI, ERP, faxing, features, functional, imaging, information technology, inventory, ISO, IT support, ITIL, LAN, leadership, Lean Manufacturing, Law, Loan Origination, Marketing, mentor, messaging, Office, Migration, Modeling, NEC, Enterprise, Network, networks, Nortel, PBX, phone system, Policies, printer, printers, processes, improve processes, Coding, Real Estate, real-time, Retail, Sales, Security Analysis, Servers, SQL, strategic, Strategic Planning, Supply Chain, user support, telecom, phones, time management, video conferencing, VPN, vision, VoIP, Web sites, websites, WAN   "
INFORMATION-TECHNOLOGY,"         VICE PRESIDENT INFORMATION TECHNOLOGY INFRASTRUCTURE OPERATIONS         Summary    Results-driven IT executive management professional with 20 years of experience in diverse industries, including healthcare and marketing. Expertise includes team leadership, technical architecture, training and development, disaster recovery planning, and information protection analysis. Dynamic, resourceful, and extremely driven individual with a deep passion for creating and delivering programs and solutions that empower a team, company, and customer to meet and exceed desired expectations      Skills     ‚Ä¢Infrastructure
Management¬† ‚Ä¢Data Center Operations

‚Ä¢Project
Management¬† ‚Ä¢Team
Building/Coaching¬† ‚Ä¢Vendor
Management and Negotiation¬† ‚Ä¢Budget Management¬† ‚Ä¢Policy/Program Development ¬† ‚Ä¢LAN/WAN, SAN, Firewalls and Routers¬†‚Ä¢       Experience      Company Name    City  ,   State    Vice President Information Technology Infrastructure Operations   06/2008   to   Current       Reduced overall network bandwidth costs over 15%, through ISP consolidation and management.  Manages cloud based phone system (8x8) in multiple remote locations as well as on-premise phone systems.  Responsible for Infrastructure Operations annual budget, including purchasing new equipment, software licenses, and network equipment.  Led, mentored and developed a team of infrastructure engineers, architects, and administrators across multiple geographic locations.  Manages multiple datacenters, on premise network and server, and Cloud presence.  Responsible for vendor relationships, contracts, negotiating and change management.  Successfully migrated over 700 users from three different domain On-Premise Exchange servers to MS Exchange online under single domain.  Planning, and executing migration of all on-prem SaaS servers and application to a cloud based solution.  Lead, manage, and support all design, development, implementation of infrastructure hardware, software, and network components as well as all disaster recovery and business continuity practices.  Currently managing infrastructure and IT Operations in an offshore delivery center.  Document and Execute IT policies company wide.          Company Name    City  ,   State    Director of Network Operations   07/2006   to   06/2008       Maintains Nortel BCM telephony servers, including both analog and VoIP phones.  Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.  Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications.  Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation.  Store, retrieve, and manipulate data for analysis of system capabilities and requirements.  Setup, maintained, and monitored over 90 remote branch office locations.¬† Each with internet access and tied back to Chicago office through IPsec tunnel to Cisco ASA.  Responsible for Entrapass Security system allowing access to suite doors utilizing ID badge.  Setup, configured and supports multiple CRM and ERP Systems (Sage MAS500 and CRM Dynamics), as well as converting QuickBooks DB to Sage MAS 500.          Company Name    City  ,   State    Information Operations Specialist   02/2005   to   07/2006       Responsible for administering Microsoft 2000/2003 environment, consisting of 50 primarily Proliant servers, including patch management, account maintenance, and other general system administration duties.  Maintains Cisco Call Manager Application and Unity Server, providing VOIP services to user community.  Built new PC deployment image using Symantec Ghost and Intrinsic Swimage, responsible for creating silent install packages for all third party applications.  Implemented new backup procedures using Legato Networker tape backup systems and a Qualstar Jukebox, bringing the hospital within HIPAA standards compliance.          Company Name    City  ,   State    Customer Care Representative - Help Desk Technician supporting   09/2003   to   02/2005       Primarily supported LawInContext, BakerMaks, and Client Matter Intake System (CMIS).  Active team member providing regression testing of various software builds of a proprietary law document management solution.  Administering a Linux based system to host an internal Knowledge Base Portal assisting other help desk agents with daily troubleshooting.          Company Name    City  ,   State    System Administrator   10/1998   to   12/2001       Administered several enterprise servers running a mixed environment including Sun Solaris, Red Hat Linux, FreeBSD, SCO Unix, and Windows NT/2000.  Developed and maintained UNIX shell scripts, used to automate daily help desk agent tasks.  Selected to attend a 15 week IBM Emerging Leaders workshop that included training in breakthrough thinking, team building, team performance, and managing multiple priorities.  Designed and developed UNIX login reauthorization program using C, Shell Scripting, Oracle, and web development resulting in approximately 40,000 unused or unauthorized UNIX logins to be cleared from servers.          Company Name    City  ,   State    Healthcare Systems Specialist   02/1993   to   11/1998       Maintain records of goods ordered and received.  Review, evaluate, and approve specifications for issuing and awarding bids.  Control purchasing department budgets.  Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.  Perform data backups and disaster recovery operations.  Design, configure, and test computer hardware, networking software and operating system software.  Attended Air Force Airman Leadership School, graduating as the honor graduate.          Education and Training      Bachelor of Science  :  Computer Science    TROY STATE UNIVERSITY  ,   City  ,   State  ,   Montgomery            Associate of Science  :  Healthcare Systems    Community College of the Air Force  ,   City  ,   State  ,   Montgomery         "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SPECIALIST INFORMATION SECURITY OFFICER           Profile     blah, blah       Core Qualifications           Oracle Certified Professional (OCP), versions 8.0, 8i, 9i, 10g, 11g  Certified Information Systems Security Professional (CISSP) (ISC)2  Certified Information Security Manager (CISM) ISACA      UNIX/LINUX  Strong collaborative skills  Patch management  Database servers              Professional Experience      Information Technology Specialist Information Security Officer    October 2010   to   July 2015     Company Name   Ôºç   City  ,   State      Installing and configuring Oracle software versions 10g-12c.  Scripting maintenance and monitoring tools.  Creating Risk Assessment template based on NIST 800-30R1 to facilitate and evaluate secure software development practice.  Building automated database risk/security models for quantifying degrees of database risk and enabling the standardization and prioritization of remediation efforts.  Managing/mentoring support staff and participating in 24X7 production support and security monitoring rotation for large scale, mission critical applications.  Developing, implementing and supporting enterprise backup and recovery, change control, security and audit procedures.  Performing database, server and application performance and security monitoring and tuning.  Implementing vendor and customized database auditing and analysis packages.  Develop pattern recognition triggers for Anti-Money laundering systems.  Working closely with Corporate Security to ensure that application and database server procedures and controls support all government regulations and corporate policies.  Designing and implementing least-privilege database administration model and application development templates.  Providing support and guidance for the modeling, development and testing of enterprise applications to ensure that applications are secure, highly available and fully meet the needs of our end user communities.  Develop ITS Enterprise Database installation, configuration, monitoring and security standards and procedures.  Train other Database Administrators in security best practices, change control, monitoring, account management and role-based user administration.  Create and configure security templates for Oracle Enterprise Manager.  Act as bureau security liaison and represented database security at conferences and meetings.  Develop and implement database security policies and procedures.  Create comprehensive and cross-referenced database security benchmark utilizing the CIS Oracle Security Benchmark, NIST and DoD.  Managed IBM engagement for Guardium from proof of concept to procurement.  Provide remediation roadmap for database and application security issues.  Identify and analyze data access rights that violate state law and memoranda of understanding.  Replace manual terminal service audit reports with secure self-service, repeatable and audited process using PL/SQL and COGNOS.          Vice President    April 2002   to   September 2010     Company Name   Ôºç   City  ,   State      Perform database penetration testing and regular server and database scanning for security vulnerabilities and compromised passwords.  Technical lead for database consolidation, backup software replacement, PeopleSoft upgrade and Anti-Money Laundering projects.  Responsible for operational aspects of Oracle database administration activities including capacity planning, installation and configuration of the Oracle RDBMS, Grid Control and ASM software, patches and supporting products, backup & recovery, database tuning, monitoring and troubleshooting utilizing TKPROF, OEM, STATSPACK, DBArtisan, Tivoli and custom SQL, PL/SQL and UNIX shell scripts.  Plan and manage multi-location disaster recovery exercises.  Provide operational 24X7 support of all corporate Oracle systems (341 databases, 65 servers, 5 versions of Oracle and 5 operating systems).  Developed and implemented procedures that reduced in-house database problem tickets by 60%, job failures by 80% and on-call support issues by 80%.  Created enterprise wide capacity planning, troubleshooting and performance monitoring models.  Coordinated and supported application development, testing and performance improvement efforts including data model revisions, SQL tuning and client configurations.  Instituted a series of workshops, classes and training programs for developers to expand their knowledge and understanding of SQL, Oracle and data security.  This group is now self-sufficient.  Performed block-level data recovery that Oracle Corporation said was not possible, saving critical business data and minimizing impact to business functions.          Database Manager    February 2000   to   April 2002     Company Name   Ôºç   City  ,   State      Created and supported multi-instance spatial environments for internet startup company.  Gathered user requirements and designed and built logical and physical database structures.  Managed Unix server farm to ensure proper sizing, organization, and recoverability.  Wrote PL/SQL, SQLLoader and custom routines to load and integrate data from various outside sources and to enforce data security, reliability and integrity.  Monitored shared system resources and recommend improvements to application development staff.  Wrote database-monitoring scripts used to page DBA in the event of database problems.  Automated DBA functions for table restructuring, statistics, space management and backup.          Senior Database Administrator    January 1999   to   February 2000     Company Name   Ôºç   City  ,   State      Technical liaison and support manager for international leasing company.  Traveled abroad as needed.  Participated in due diligence audits of takeover candidate companies.  Wrote Oracle installation and configuration standards for Windows NT and UNIX.  Created DBA practice lab and developed practice lab exercises for other DBA staff to learn backup and recovery software.  Worked closely with various vendors and development groups to improve application reliability and performance.  Developed a Capability Maturity Model and created CMM training program for database administration.  Provided 24X7support of international commercial leasing applications.          System Staff Specialist/Database Administrator    December 1997   to   January 1999     Company Name   Ôºç   City  ,   State      DBA for telesales, signature verification, and electronic payment systems.  Participated in off-site disaster recovery exercises.  Reviewed schema, tuned queries and managed change control process.  Developed Cost Based SQL Standards and trained development staff on SQL tuning.  Provided database design consultation to other projects.  Developed database installation and administration guidelines.          Senior Database Administrator    June 1997   to   December 1997     Company Name   Ôºç   City  ,   State      Converted document management system from Sybase to Oracle.  Mentored and trained Oracle database administrators at client sites.  Monitored and tuned Oracle system and applications to prevent resource shortages and shorten the execution time of long-running queries.  Conducted training in database concepts and SQL.          Database Administrator    September 1996   to   June 1997     Company Name   Ôºç   City  ,   State      Implemented and maintained critical high volume online and Internet server Oracle databases in UNIX environment.  Performed performance monitoring, capacity planning and application tuning.  Worked closely with engineering consulting firm to trouble shoot database and applications, optimize system performance, ensure data integrity and increase system reliability.  Wrote extensive SQL and PL/SQL programs to manage data and create ad hoc reports.  Developed, implemented and enforced Oracle design and usage standards.          Associate Computer Programmer/Analyst    June 1991   to   September 1996     Company Name   Ôºç   City  ,   State      Technical lead responsible for Pavement and Bridge Management Systems development and production Oracle databases operating in client/server environment.  Prepared EDP sections of consulting contracts and budgets.  Managing analyst for Pavement and Bridge Maintenance Systems jointly developed by Rensselaer Polytechnic Institute and the Thruway Authority.  Developed and maintained data standards and agency data dictionary system.          Education      Master of Science   :   Management      College of Saint Rose   Ôºç   City  ,   State      Management        Bachelor of Arts   :   Music History        City  ,   State      Music History        Skills    account management, ad, analyst, application development, ASM, agency, audit reports, auditing, backup, budgets, c, Capability Maturity Model, CMM, capacity planning, client/server, COGNOS, concept, conferences, consultation, consulting, contracts, client, data dictionary system, database and applications, database administration, DBA, databases, Database, database design, Designing, disaster recovery, document management, due diligence, government regulations, IBM, Information Security, Information Systems, law, Managing, meetings, mentoring, access, Money, Windows NT, modeling, Enterprise, operating systems, Oracle Enterprise Manager, Oracle, Oracle database, PL/SQL, page, PeopleSoft, policies, procurement, Oracle RDBMS, Risk Assessment, scanning, servers, scripts, Scripting, software development, SQL, SQLLoader, statistics, Sybase, Systems development, Tivoli, training programs, troubleshooting, UNIX, UNIX shell scripts, upgrade, workshops   "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY INTERN (TEST AUTOMATION ENGINEER)       Summary      Over 3 years¬†of experience serving as a key contributor across all software development life cycle¬†phases including¬†analysis, architectural design, prototyping, development, and testing of application¬†using Java/J2EE technologies in various domains.  Very good understanding of Object Oriented Programming, Data Structure, Algorithms, Design Patterns and Distributed Systems.  Excellent working experience in backend¬†development using different Spring modules like Spring Core Container¬†Module, AOP, MVC, Security, Data, Transaction Management etc.  Experienced in developing Microservices with Spring Boot, Spring REST, Spring Cloud, etc.  Extensive experience in developing Web interfaces using HTML5, CSS3, Bootstrap, SASS, LESS, JavaScript, jQuery, AngularJS, ReactJS and BackboneJS.  Experienced in working with SQL databases like MySQL, PostgreSQL, Oracle and have some knowledge of NoSQL databases like MongoDB.  Expertise working in Agile methodology environments like Scrum.  Experienced in working with Version Control Tools like SVN and Git.  Experienced in performing automation using Selenium, Java and performing Behavioral driven testing using Cucumber.  Experienced in build tools like Ant, Maven, Gradle and using them with continuous integration tools like Jenkins.  A proactive learner with exceptional analytical, design and problem-solving capabilities.  Excellent communication skills including formal presentations and technical documentation.  Productive in both team-based and self-managed projects.        Skills      Programming Languages: Java/J2EE, JavaScript, Android, HTML, CSS, SQL, C, C  Frameworks and Libraries: Spring, Restful-Web Services, Hibernate, AngularJS, ReactJS, jQuery, Bootstrap,¬†Selenium WebDriver, Cucumber  Databases: MySQL, PostgreSQL, Oracle, MongoDB, H2  Build Tools: Gradle, Maven, Ant  Practices: Agile/Scrum, Waterfall, TDD, Clean Coding, Continuous Delivery  Architectures: Microservices, Single Page Application, REST, Client/Server  Version Control: SVN, Git  Cloud Application Platform: AWS  Others: Bower, Grunt, Npm, Node, JSON, XML, Jenkins  IDE: Eclipse, IntelliJ, Android Studio  Operating Systems: Linux, Windows        Experience      Information Technology Intern (Test Automation Engineer)   05/2017   to   08/2017     Company Name   City  ,   State       Created nicely baked ‚ÄòTest Automation Framework' to provide an execution environment for the automation test scripts. The framework allowed automated regression testing of ‚ÄòWebTix', frontend/web interface that ExtremeTix's (Ticketing Solution Company) clients use to access web services.  Extensively used Selenium WebDriver and Spring Boot combined to write automation scripts for dynamic pages of ‚ÄòWebTix' written on AngularJS Framework. Modularized web components as Java objects following Page Object Model i.e created Object repository for all locators which can be easily automated.  Leveraged the benefits of both data-driven and behavior-driven approaches and built the framework that is maintainable and reusable. Integrated automated tests with Cucumber (behavior-driven testing framework) to allow Quality Assurance team write high-level use cases in plain text.  Leveraged Jenkins to build automated tests project and use Selenium Grid to run parallel tests across multiple browsers and platforms. Automated reports generation and distribution.  Interpreted and converted manual test cases into automation smoke and regression suites.  Trained and supported the QA team with automation framework and script issues.  Collaborated with the QA team and went through an evolutionary approach in writing concise documentation to help configure the framework and add new automated tests as required.  Worked on JIRA tool to create and track new project/issue.          Java Full Stack Developer   05/2014   to   06/2016     Company Name   City  ,   State       Worked on varied aspects of application development including requirement analysis, design, implementation, and testing.  Coded and debugged multi-tiered Java-based applications to provide enterprise and embedded solutions using Java and Spring framework APIs like MVC, AOP, DAO, JDBC, Transaction, Validation, Annotation, JSON, XML, Maven and JUnit Test.  Involved in implementation of applications using conventional design practices (SOA - Service Oriented Architecture).  Developed database access layers using Spring Data JPA and Hibernate.  Developed REST web services
for external application integration.  Developed a Java-based SDK and driver software for making the card reader, PUA-310V-0/M2U2/Y4 to work on Linux environment.  Did extensive research on smart card technology (NFC, Mifare, DESFire, etc.) for projects like VMS (Visitor Management System) and SCBTIMS (Smart Card Based Trekkers' Information Management System).  Was responsible for writing core software logic for QMS (Queue Management System) in Java, developing plugin architecture and implementing RS485, TCP & HTTP channels as plugins for interfacing QMS hardware devices.  Worked as a development coordinator for projects like VMS (Visitors Management System), QMS (Queue Management System), SCBTIMS (Smart Card Based Trekkers' Information Management System).  Worked with JS, JSP, HTML, CSS, Bootstrap, AngularJS and ReactJS to design and develop interactive user interfaces and HMI (Human Machine Interface) for real-time data monitoring and interactions.  Built multiple mobile applications (Android and iOS) for real-time monitoring of hydrologic parameters and alert dissemination during floods and glacial lake outburst risks.  Gained experience in multi-platform mobile application development technologies like PhoneGap and Titanium.  Fixed bugs and implemented improvement features using Java and J2EE on large scale projects through reviews of codes and test cases, analysis of change requests and enhancements, investing alternate configurations and implementing better solutions.  Leveraged an array of tools to optimize efficiency, including OpenERP for project management, Git for source control and versioning, sophisticated IDEs such as IntelliJ and many other.  Was responsible for client interactions and handling technical aspects in a sales pitch.          Java Developer Intern   03/2014   to   05/2014     Company Name   City  ,   State       Core Java programming with Multithreading Exception Handling, File Handling, IO, Generics, and Java Collections.¬†  Developed the entire MRP (Machine Readable Passport) Reading Module both backend and frontend by utilizing Java 1.7 and Java Swing.  Used JDBC for database connectivity to SQL Server.  Involved in backend development and optimizing the search engine for Nepal Tourism Board (NTB)'s website.  Involved in bug fixing, code enhancements, and maintenance activities.  Prepared test plans for unit testing and implemented test cases using JUnit.          Software Developer Intern   01/2013   to   10/2013     Company Name   City  ,   State       Designed and developed applications using Scrum, an iterative and incremental Agile Software Development methodology.  Performed back-end development using PHP (CodeIgniter MVC Framework).  Developed CMS like system majorly based on PHP and MYSQL.  Built a file-crawler app in CodeIgniter for sorting and removing duplicates and redundant files.  Created data entry forms in HTML embedded with PHP.  Trained in effectively utilizing agile methodologies and Object Oriented Programming practices.  Maintained project documentation.  Trained in utilizing version control system like Git and managing project timeline by use of OpenERP, a comprehensive suite of business applications.  Responsible for writing User and Administrator Modules of PHP MySQL applications as per the technical specifications.  Responsible for implementing and hosting of prototype systems on test servers.  Attended seminars and workshops about SQL (Structured Query Language) and Database Design.          Education      Master of Science  :   Computer Science   2017       Lamar University   City  ,   State  ,   United States of America     GPA: 4.0/4.0        Bachelor of Engineering  :   Electronics and Communication Engineering   2013       Tribhuvan University   City  ,   State  ,   Nepal     GPA: 3.94/4.0        Honours and Distinction       Winner of National Robotics Competition, 'Yantra 1.0' organized by Robotics Association of Nepal (RAN): July 2012    Outstanding Student Award, Lamar University: Fall 2017¬†         Extra-Curricular Activities      Resource Manager in Robotics Club, Kathmandu Engineering College, Tribhuvan University (2013 - 2013).  Twice the winner of National Robotics Competition organized by Robotics Association of Nepal (RAN).   Conducted and mentored 'Microcontroller Workshop (13th January 2013)', and 'Circuit Synthesis Training Program (14th June 2013)' at Kathmandu Engineering College.  Presented ideas and project based on Android controlled robot in Locus 2013, Annual Technological Festival, Nepal  Gave a presentation to Nepal Army Club on the application of robotics in safety and security (during Tech Exhibition 2013).  Treasurer and Event Organizer in Nepalese Student Association (NSA) at Lamar University (2016 - 2017).        Website and Links       Website: www.sagunpandey.com    LinkedIn: www.linkedin.com/in/sagunpandey    GitHub: www.github.com/sagunpandey      "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY AND AWS ADMIN INTERN           Experience      Information Technology and AWS Admin Intern  ,     04/2019       Company Name   ‚Äì   City  ,   State      Researched and implemented a secure cloud infrastructure for migrating the financial data into AWS with seamless integration
 for company's financial department.  Achieved an overall increment of 30% in efficiency by migrating the company's infrastructure to AWS cloud.  Reduced the company's infrastructure cost by 10 times.  Implemented secure off-site backups through scheduled weekly SSH dumps to remote server.  Configured and troubleshot switches, routers and firewalls using TCP/IP protocols.         Network Engineer Intern  ,     10/2015       Company Name          Built LAN and WAN for small-scale business enterprises using HTTP, DHCP, DNS, OSPF, VLAN.         AWS Certified Solutions Architect- Associate  ,     10/2018       Company Name   ‚Äì   City  ,   State      ID-J007G7C1MFE41RSQ) Aug 2019
Cisco Certified Network Associate - CCNA 200-125 (ID-CSCO13264710.         04/2019       Company Name          Set up a VPC network on Amazon and created public and private subnets, security groups, elastic IP and NAT gateway.  Created an EC2 instance with Windows AMI to host an application on virtual machine
WAN network deployment for a multinational organization using Cisco Packet Tracer Fall 2018.  Configured routers, switches and implemented IP addressing, subnetting for a multi-location enterprise network using DHCP,
 OSPF, HSRP, RSTP for routing and redundancy.  Solved security threats by providing network security using ACL and port security
Linux Based Integrated Ad-Hoc Network for IT infrastructure (Linux, Ubuntu) Fall 2018.  Designed and implemented a prototype illustrating a client-server model for hosting WebServer (Apache2), master and slave.         Work History      Information Technology and AWS Admin Intern  ,   04/2019       Company Name   ‚Äì   City  ,   State      Researched and implemented a secure cloud infrastructure for migrating the financial data into AWS with seamless integration
 for company's financial department.  Achieved an overall increment of 30% in efficiency by migrating the company's infrastructure to AWS cloud.  Reduced the company's infrastructure cost by 10 times.  Implemented secure off-site backups through scheduled weekly SSH dumps to remote server.  Configured and troubleshot switches, routers and firewalls using TCP/IP protocols.         Network Engineer Intern  ,   10/2015       Company Name          Built LAN and WAN for small-scale business enterprises using HTTP, DHCP, DNS, OSPF, VLAN.         AWS Certified Solutions Architect- Associate  ,   10/2018       Company Name   ‚Äì   City  ,   State      ID-J007G7C1MFE41RSQ) Aug 2019
Cisco Certified Network Associate - CCNA 200-125 (ID-CSCO13264710.           04/2019       Company Name          Set up a VPC network on Amazon and created public and private subnets, security groups, elastic IP and NAT gateway.  Created an EC2 instance with Windows AMI to host an application on virtual machine
WAN network deployment for a multinational organization using Cisco Packet Tracer Fall 2018.  Configured routers, switches and implemented IP addressing, subnetting for a multi-location enterprise network using DHCP,
 OSPF, HSRP, RSTP for routing and redundancy.  Solved security threats by providing network security using ACL and port security
Linux Based Integrated Ad-Hoc Network for IT infrastructure (Linux, Ubuntu) Fall 2018.  Designed and implemented a prototype illustrating a client-server model for hosting WebServer (Apache2), master and slave.         Accomplishments      DNS(Bind9) server, DHCP Server and Backup server.  Integrated the network to release dynamic IPv4 and IPv6 addresses to provide firewall protection, NFS, IPsec VPN
 Multi-client server chat application Spring 2018.  Developed a real time multi-client server chat application in Python for a chat group by implementing socket programming.  Secured the application by providing features like AES encryption, SHA 256, MD5 and symmetric key method
 Client server Socket Programming using TCP in Python Fall 2017.  Developed a Python script for the client on Linux for performing a set of mathematical expressions sent by the server.  Evaluated the result by receiving a flag sent by the server to the client on successful execution of the mathematical
 expressions, indicating a secure and successful TCP socket client-server connection establishment
 SDN based Load Balancer Fall 2017.  Designed a software-defined network to provide server load distribution for a pool of HTTP servers by analyzing the incoming
 packets and routing accordingly.  Optimized congestion by performing load balancing in round robin technique for the POX controller by using Openflow Switch
 Client -server application for public-key cryptography in Python Fall 2017.  Developed a secured TCP connection for encryption and decryption of text file and matched the output at the receiver.  Created public key cryptography to generate a set of public and private key (.pem file) by using RSA cryptosystem.        Education      Master of Science  :   Telecommunication and Networks  ,   12/2019     Northeastern University, Solapur University   -   City  ,   State           Bachelor of Engineering  :   Electronics and Telecommunications  ,   06/2016           Summary    Actively seeking full time opportunities from December 2019      Highlights          IP networking protocols :TCP/IP,UDP,HTTP/S,DHCP,DNS,STP,HSRP,ISIS,RIP,OSPF,MPLS,FTP,SMTP,IPSec,VLAN,VPN  Network Tools :Wireshark,VMware,Cisco Packet Tracer,VirtualBox, Oracle,Windows Server,AWS,Active Directory  Operating Systems :Windows,Linux,CentOs,Ubuntu,RHEL  Programming languages: Python,Bash Scripting  Coursework : Data Networking,Linux for Network Engineers,Internet Protocols & Architecture,Network Security,  Computer Communication Networks,Multimedia Communication  Active Directory, Routers  Ad, Routing  Apache2, SSH      Bash, Scripting  CCNA, SMTP  Cisco Certified Network Associate, Switches  Cisco, TCP/IP  Client-server, VPN  DHCP, WAN  DNS, Windows Server  Financial  Firewalls  FTP  Gateway  HTTP  Internet Protocols  IP  ISIS  LAN  Linux  Windows  Multimedia  Enterprise  Network Security  Network  Networking  Networks  Operating Systems  Oracle  OSPF  Programming  Protocols  Python  RIP            Skills     IP networking protocols :TCP/IP,UDP,HTTP/S,DHCP,DNS,STP,HSRP,ISIS,RIP,OSPF,MPLS,FTP,SMTP,IPSec,VLAN,VPN  Network Tools :Wireshark,VMware,Cisco Packet Tracer,VirtualBox, Oracle,Windows Server,AWS,Active Directory  Operating Systems :Windows,Linux,CentOs,Ubuntu,RHEL  Programming languages: Python,Bash Scripting  Coursework : Data Networking,Linux for Network Engineers,Internet Protocols & Architecture,Network Security,  CComputer Communication Networks,Multimedia Communication,  Active Directory, Ad, Apache2, Bash, CCNA, Cisco Certified Network Associate, Cisco, client-server, DHCP, DNS, financial, firewalls, FTP, gateway, HTTP, Internet Protocols, IP, ISIS, LAN, Linux, Windows, Multimedia, enterprise, Network Security, Network, Networking, Networks, Operating Systems, Oracle, OSPF, Programming, protocols, Python, RIP, routers, routing, SSH, Scripting, SMTP, switches, TCP/IP, VPN, WAN, Windows Server    "
INFORMATION-TECHNOLOGY,"         VICE PRESIDENT INFORMATION TECHNOLOGY - SOFTWARE ENGINEERING         Professional Summary     A results-driven and business minded technology leader with 20+ years of experience in technology and software development. ¬†A professional who is passionate about developing people and teams to reach their greatest potential. A thought leader that partners with business to drive strategy from conception to execution. A team player that places a priority on networking, relationship building and diversity to achieve the greatest possible outcome. A progressive technology leader with an innovative and growth mindset.       Skills          People Centered Leadership  Strategic & Tactical Planning  Software Engineering  Designing & Architecting Systems      Coaching and Talent Development  Building a Culture of Innovation and Engagement  Transformation and Change Advocate            Work History      Vice President Information Technology - Software Engineering  ,     03/2018   to   Current     Company Name   ‚Äì   City  ,   State      Leading¬†all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class¬†business solutions.  Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems.  Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform. ¬†This allows Safelite IT to deliver business value faster (improved speed to market by ~20%).  ¬†Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M¬†per year.         Assistant Vice President - Solutions Delivery  ,     07/2015   to   03/2018     Company Name   ‚Äì   City  ,   State      Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools.  Drove adoption of agile methodologies across technology teams and business units.¬†  Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers.  Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice.  Managed successful delivery of customer engagement initiatives: ""watch us on our way"" app; ¬†service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect, ¬†personalized promo codes, email campaigns leveraging sales force marketing cloud etc.  Launched ""Road to Innovation"" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience.  Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers.¬†  Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform.  Oversaw the implementation of new enterprise integration platform Mulesoft.         Director Of Technology  ,     04/2013   to   07/2015     Company Name   ‚Äì   City  ,   State      Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers.  Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years.  Managed the design & implementation of new services layer with restful APIs¬†to enable echo systems for other insurance carriers to integrate.¬†  Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling.  Oversaw the implementation of¬†new inventory management and forecasting systems to Oracle EBS and GAINS.         Information Technology Manager  ,     02/2008   to   04/2013     Company Name   ‚Äì   City  ,   State      Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth.  Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services.¬†  Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server.¬†         Team Lead  ,     06/2003   to   02/2008     Company Name   ‚Äì   City  ,   State           Information Technology Consultant  ,     04/1998   to   06/2003     Company Name   ‚Äì   City  ,   State           Education      Mini MBA        Boston University               BS  :   Electronics And Communications Engineering      Anjuman Engineering College   -   City                www.linkedin.com/in/boppanarao         Affiliations      2018 Stevie Award Gold Winner - ""Watch us on our way"" App  2017 Safelite Solutions Innovation Award - New claims management tool  2016 Belron Exceptional Customer Service Award - Part Identification  2015 Safelite Group Customer Driven Leadership Award¬†  2013 Belron Exceptional Service Award - Allstate Integration  2013 Belron Exceptional Service Award - Customer Self-Service Innovation  2013 Safelite Group Wall of Fame Award  2008 Safelite Group Wall of Fame Award        Skills      People Centered Leadership  Strategic & Tactical Planning  Software Engineering  Designing & Architecting Systems    Coaching and Talent Development  Building a Culture of Innovation and Engagement  Transformation and Change Advocate        Work History      Vice President Information Technology - Software Engineering  ,   03/2018   to   Current     Company Name   ‚Äì   City  ,   State      Leading¬†all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class¬†business solutions.  Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems.  Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform. ¬†This allows Safelite IT to deliver business value faster (improved speed to market by ~20%).  ¬†Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M¬†per year.         Assistant Vice President - Solutions Delivery  ,   07/2015   to   03/2018     Company Name   ‚Äì   City  ,   State      Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools.  Drove adoption of agile methodologies across technology teams and business units.¬†  Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers.  Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice.  Managed successful delivery of customer engagement initiatives: ""watch us on our way"" app; ¬†service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect, ¬†personalized promo codes, email campaigns leveraging sales force marketing cloud etc.  Launched ""Road to Innovation"" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience.  Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers.¬†  Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform.  Oversaw the implementation of new enterprise integration platform Mulesoft.         Director Of Technology  ,   04/2013   to   07/2015     Company Name   ‚Äì   City  ,   State      Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers.  Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years.  Managed the design & implementation of new services layer with restful APIs¬†to enable echo systems for other insurance carriers to integrate.¬†  Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling.  Oversaw the implementation of¬†new inventory management and forecasting systems to Oracle EBS and GAINS.         Information Technology Manager  ,   02/2008   to   04/2013     Company Name   ‚Äì   City  ,   State      Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth.  Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services.¬†  Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server.¬†         Team Lead  ,   06/2003   to   02/2008     Company Name   ‚Äì   City  ,   State           Information Technology Consultant  ,   04/1998   to   06/2003     Company Name   ‚Äì   City  ,   State        "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY MANAGER / NETWORK ENGINEER       Professional Overview     A highly skilled and accomplished Information Technology Manager with over 16 years of expertise in planning, implementing and streamlining IT systems to ensure maximum customer satisfaction and business revenue.¬†  ‚Äã  Strong leader with demonstrated ability to work effectively with individuals at all levels and in all functional areas. Exceptional communication and project management skills with the ability to successfully manage multiple priorities and assignments.       Skills     Platforms:¬† Windows 2000, 2003 Server and Professional, Windows XP (Pro¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†and Home), Win 3.11/95/98, Dos 6.22, Citrix ICA, MS Exchange¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†2000  ¬†Hardware:¬† HP, IBM, Dell, and Intel Based Server and Desktop Platforms,¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† Cisco 2500 Switches, Sonic Wall Hardware VPNs, HP Laser Jets,¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† Toshiba E-310 Color Copier, Toshiba and Sony Laptops, Inter-tel¬†¬†  ¬†Software:¬† ¬†MS Office, Visio, Citrix Metaframe XP, Symantec: PC Anywhere,¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†Ghost, Antivirus, Utilities, Win fax; McAfee Virus Scan, Adobe:¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†Acrobat, Illustrator, Photoshop, Partition Magic, Adware,¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†Spyware,¬†  ¬†Networking: TCP/IP, Wireless 802.11 a/b/g, DNS, WINS, DHCP¬†       Relevant Experience      Information Technology Manager / Network Engineer     Feb 2006   to   Current      Company Name   Ôºç   City  ,   State      Responsible for all day-to-day operations and functions of Wilkes & McHugh's six offices and 300 staff members.¬†    Currently lead a team of 6 IT professionals and Developers in the planning, upgrades, and implementation of IT systems, business applications, and development of new software tools.¬†   Work closely with the CIO and senior management to ensure business and technology objectives are aligned.¬†  Researched new technologies and calculated future needs to achieve accurate capacity planning. Negotiated hardware and software purchases and maintenance contracts.  Dramatically reduced IT costs and maintenance by virtualizing the company's infrastructure using VMware.¬† Reduced physical servers from 50 to 4 and streamlined disaster recovery processes.¬†  Planned and executed¬†Active Directory domain migration from 2008 to 2012 R2.  Coordinated the planning and migration to MPLS network for 8 sites, including upgrades of all routers, switches and network equipment.¬†  Increased speed and reliability of company email by migrating from Microsoft Exchange 2010 to 2016.¬†  Streamlined operations by designing new Citrix infrastructure using Netscaler load balancers¬†to ensure better speed and connectivity with less downtime for remote offices.¬†¬†  Led the planning and implementation of Disaster Recovery site in Atlanta. Created company's first comprehensive business continuity plan and tested with success.¬†  Installed and configuring Barracuda Spam & Virus Firewalls resulting in the reduction of Spam by 40%.¬†  Enforced security policies, managed, monitored and updated spam filtering, Virus and Malware prevention systems.  Reduced desktop & application deployment times by 60% by designing and implementing Microsoft's System Center Configuration Manager.¬†  Conducted training on internal systems, local procedures and other technical subjects for company employees.  Coordinate with external technology vendors, internal staff members, and third-party consultants         Network Engineer     Sep 2003   to   Jan 2006      Company Name   Ôºç   City  ,   State     Administered and managed a Windows 2003 server network environment.   Responsible for all LAN and WAN duties of local and remote Networks.¬†  Acted as a technical consultant for our clients and for various IT projects.¬†   Provide End-User Support for Windows XP and 2000 Operating Systems.¬†   Installed and implemented Exchange 2003 mail server.   Implemented Server and Desktop security using Mcafee Enterprise and ePolicy Orchestrator.¬†   Installed and configured Web servers, FTP servers, and POP3 mail servers.   Manage Cisco 1900 Switches and 2600 Routers. Configured VPN Remote Access for users.   Implemented software, Domain policies, patches and upgrades using Group Policy and SUS.¬†   Trained new employees in Systems Administration and Web development.¬†         Network Support Technician     Jan 2003   to   Aug 2003      Company Name   Ôºç   City       Provided network and desktop support to over 800 users Provided technical support to all offices of the S.B.A.  Domain Supported the Help Desk using Help Star software Troubleshooting of Windows 98 and 2000 Desktop Computers Implemented Group Policy Objects to control desktop environment and security Performed Hardware and Software upgrades and replacements Performed installations and troubleshooting of MS Office Suite Managed users, computers, and Organizational Units through Active Directory Created disc images of desktop and notebook computers using Norton Ghost Troubleshooting and repairs of Laser Printers and Copy Machines.         Education       Bachelor of Science  ,   Management Information Systems    University of Maryland University College   Ôºç   City  ,   State            Certifications:          Microsoft Certified Technology Specialist 2008 (MCTS 2008)  Citrix Certified Administrator (CCA)       Information Systems Management Certificate       Project Management Certificate      "
INFORMATION-TECHNOLOGY,"         DIRECTOR OF INFORMATION TECHNOLOGY AND ANALYTICS           Summary     Accomplished senior manager with over 15 years of experience leading complex projects and managing resources to optimize enterprise technology and support business objectives.  Committed to quality and service excellence with aptitude for launching new technology platforms. Subject matter expert in Information Security Risk Management. Excellent communicator adept at identifying business needs and bridging the gap between functional groups and technology to foster targeted and innovative solutions.       Highlights          OS/Platforms:	 	Microsoft Windows Server 2008/2012, Exchange 2010, IIS, Active Directory, DNS  Networking: 	Cisco LAN/WAN (ASA/switching), TCP/IP, VPN, VoIP, SIP, MPLS, VNC, VLAN Segregation  Hardware: 	SAN/FIBER technology, Enterprise Servers, Switches, Routers, Workstations, Laptops, Mobile Devices (iPad/iPhone/Blackberry),  Telephony Systems: 	Cisco CUCM  Tools: 	JIRA, Veritas Netbackup, Backup Exec, PCAnywhere, Symantec Antivirus, Ghost, SharePoint, Visio, Microsoft Office Suite                Experience      Director of Information Technology and Analytics    January 2005   to   Current     Company Name   Ôºç   City  ,   State      Market-leading global credit asset management firm with $4 Billion AUM and over 120 employees worldwide.  Directed the firm's word-wide Information Technology strategy.  Established and instituted policies, procedures and technology to mitigate corporate security risk and position ZAIS for Sarbanes-Oxley act compliance.  Identified process improvement opportunities and recommended solutions and budget requirements to management committee.  Managed team of 6 resources responsible for technology management and support operations encompassing all aspects of IT infrastructure including workstations, server platforms, IP telephony, L3 network infrastructure, network security, disaster recovery, Storage Area Networks and videoconferencing.  Directed project teams through all lifecycle phases handling technical escalation events.  Evaluated and deployed DLP solution.  Chairman of the firm's cybersecurity committee responsible for advancing the firm's security posture.  Selected Accomplishments Developed and led a technology strategy for the firm that supports strong business alignments, increases profitability and provides a sound, flexible and reliable foundation for the future.  Enabled revenue growth by leading the timely deployment of high-performance virtual computing environment to support new models created by internal development teams.  Created Incident Response Policies and Procedures rooted firmly on the NIST framework.  Developed and lead breach rehearsal scenarios both for executive roundtable tests and technical response team practices.  Designed Data Governance and Classification Policies particularly in regards to Personally Identifiable Information (PII).  Evaluated and deployed Data Loss Prevention system (Symantec) and created escalation procedures to comply with the firm's Data Governance Policy.  Managed all security vendor relationships through the contract negotiation lifecycle and Service Level Agreement reviews.  Developed associates to their fullest potential by providing challenging opportunities that enhanced associate's career growth.  Recruited and developed appropriate talent pool to insure adequate bench strength and succession planning.  Managed logistics, procurement and deployment of IT infrastructure in Dallas, Baton Rouge, Shanghai, Dublin, London, Singapore and Tokyo locations inclusive of establishing a sustainable model for support.  Established a viable Disaster Recovery strategy with a physical to virtual solution and liaison with all business units to generate the firm's Business Continuity plan.  Spearheaded the analog to VOIP conversion of ZAIS IPT and video infrastructures (Cisco CUCM environment).  Transformed IT support and organizational interaction practices, fostering strong, collaborative work environment.  while developing robust help desk systems and processes for improved trouble ticket initiation and visibility.  Led the firm's Cybersecurity enhancement effort by managing the design, implementation and maintenance of the  Advanced Threat Protection system, Next Generation Firewalls and Mobile Computing Security.  Developed the firms Cybersecurity Policy and Incident Response Team firmly rooted on the NIST framework.  Responded to audit requests from potential and current investors, met with them to discuss finding, and guided them through the due diligence process.  Responded to external auditors and lead remediation efforts if needed.  Reported all audits to the executive board.  Fostered a culture of security awareness in the firm by obtaining executive level support for Cybersecurity initiatives and enabling acceptance of security measures through user education.          Information Technology Manager    January 2002   to   January 2005     Company Name   Ôºç   City  ,   State      Manufacturing firm with over 100 year history and 170 employees.  Directed hardware and software configuration, installation, troubleshooting, and support activities.  Oversaw administration of network infrastructure, business systems, cabling and circuits, and telecommunications platforms.  Established and managed relationships with technology vendors and service providers.  Monitored and tracked call volumes, service requests, and performance metrics.  Led work order documentation and change request management.  Selected Accomplishments Designed and led Windows 2003 migration team.  Administered CISCO multi-VLAN layer 3 switched LAN\WAN.  Designed and administered CISCO VPN solution.  Led the procurement, configuration and administration of all infrastructure projects.  Engineered and deployed Microsoft Exchange 2003 solution including web access/spam protection/security.  Planned and implemented Enterprise Resource Planning project.  Responsible for disaster recovery plan/execution.  Supervised IT staff and coordinated all consultants.          Systems Administrator    January 2000   to   January 2002     Company Name   Ôºç   City  ,   State      Consulting firm providing portal technology to enterprise customers.  Administered and supported 250 client node Windows NT environment.  Planned, configured and administered the upgrade of Windows NT to Windows 2000.  Maintained DNS, WINS and DHCP in multi-site environment.  Maintained 85 node development server environment.  Engineered and deployed System Management Server 2.0 infrastructure.  Designed Workstation and Server imaging system using Symantec Ghost.  Performed daily network monitoring tasks including backups (Veritas) and log checks.          Data/Systems Administrator    January 1998   to   January 2000     Company Name   Ôºç     State      Global provider of information technology products and services (3 Billion in revenue) Oversee and modify the daily download of data from several distributors.  Uploaded data to appropriate SQL databases.  Maintained and perform hardware/software upgrades on Windows FTP servers.          Education      Bachelor of Science   :   Psychology/History  ,   1998    Rutgers University   Ôºç   City  ,   State      Psychology/History        Skills    Active Directory, Antivirus, asset management, Backup Exec, budget, business systems, cabling, CISCO, Competitive, Hardware, Consulting, contract negotiation, conversion, credit, client, databases, DHCP, Disaster Recovery, documentation, DNS, due diligence, Enterprise Resource Planning, Firewalls, FTP, Ghost, help desk, IIS, imaging, Information Technology, IP, IT support, LAN, Laptops, Team Leadership, logistics, Loss Prevention, managing, Market, Mentoring, access, Exchange, Microsoft Exchange 2003, Microsoft Office Suite, SharePoint, Microsoft Windows, Windows, Windows 2000, Windows NT, word, migration, Enterprise, network security, network, Networking, Networks, Next, OS, organizational, PCAnywhere, Policies, Problem Resolution, processes, process improvement, procurement, Project Management, Proposal Development, Requirements Analysis, Routers, SAN, Sarbanes-Oxley, Servers, Service Level Agreement, sound, SQL, strategy, Strategic Planning, Switches, Symantec, TCP/IP, telecommunications, Telephony, troubleshooting, upgrades, upgrade, Veritas, Veritas Netbackup, video, VPN, Visio, VOIP, WAN   "
INFORMATION-TECHNOLOGY,"         MANAGER, INFORMATION TECHNOLOGY PROJECT MANAGEMENT OFFICE       Professional Summary     Highly motivated and driven Manager of the Project Management Office (PMO) . Currently seeking potential opportunities to continue to help other organizations realize and reap benefits of formal PMO methodology. Passionate about PMO engagement in health care, as I have watched over 17 years of what was once lacking in this industry, take hold and prove its value and worth. I have had the pleasure and benefit of watching three organizations grow and blossom their teams with training and growth and development of a methodology that fits the culture of each organization.        Education and Certification      B.A  :   Foreign Languages and Literatures   1997       VPI & SU (Virginia Tech)   City  ,   State        Foreign Languages and Literatures Degree in Spanish  Concentration in Management Science -Decision Support Systems       Note: Now known as Business Information Technology) ¬†         Certification   :   Project Management Certification   2004       Guilford Technical Comm College   City  ,   State        Project Management Advanced Certificate          PMP Certification  :   Project Management Professional   2012       Project Management Institute   City  ,   State        Certification complete and renewed in 2015         Skill Highlights          Highly professional and polished PMO Manager   Portfolio manager for all Corporate IT System Implementations,   Portfolio manager for IT Infrastructure Project Management (new and renovation construction related efforts)  Excellent communication skills from all upper echelons of leadership to team building   Currently managing large team of Senior and Intermediate Project Managers, and PMO trained Business Analysts   Passion for PMO shines through my work, and I strive to help others achieve that pride in their profession      Excellent skills with conflict resolution in tense stakeholder meetings  High standards for personal excellence and integrity in a job well-done  Equally high standards for a high performing Project Management team  Skilled in Clinical Portfolio Management  Assisted in division of PMO to determine best fit for PM team Corporate / Clinical background  Advocate for Project Management training and skill building; soft skills and PM skills are equally crucial to a high performing team.            Professional Experience      Manager, Information Technology Project Management Office   06/2008   to   Current     Company Name   City  ,   State      Primary role: Manage portfolio of all PMO projects related to Corporate Services , and manage portfolio of all Infrastructure related projects.    Corporate Services Project portfolio includes such systems as Lawson, PeopleSoft, API, Centralized Warehouse (Infor/ Lawson tools) and other non-clinical related applications  Infrastructure Project Portfolio includes all services related to wired or wireless networking, intra-facility connectivity, onboarding and acquisition of other health care organizations  Managing two teams of Project managers each with specialty field skills to work application or technical/ infrastructure projects.  Monthly governance report out on each portfolio to executive committee to ensure priority and alignment to strategic goals are still accurate with influx of projects in the pipeline,  Help PMO Trainer with Professional Development Skill building quarterly to determine soft skills that are needed for either PMO team.  Encourage training and leadership skills within all team members to continue growth and improvement professionally for each team member's own unique goals  Encourage and require PMP for all Senior level role project managers  Monthly resource manager meeting to report out to Information Technology Management where there are resource gaps or conflicts with other projects within the clinical portfolio.  Work closely with EPIC Project Management Office to share out resources wherever possible particularly related to technical dress rehearsal and preparation of facilities prior to go live.          Project Manager /Application Systems Analyst III   06/2004   to   06/2008     Company Name   City  ,   State      Primary Role:    Project manager for multiple new information technology systems per year, ranging from $500k to $4M budgets  Lead team with CIO support to encourage all ""Application Analyst"" roles to attend and participate in Project Management methodology training - beginnings of PMO for health care at High Point Regional   Responsible for all upgrades and ongoing software updates to multiple API Software tools. (HR/Payroll, Security, Scheduling and timekeeping systems)   Lead a team of 60 members crossing over all clinical and corporate areas to implement enterprise staff scheduling solution  Project manager for Radiology Information System and complete dictation replacement project  Project Manager for HR Recruiting system (Halogen) and worked with HRIS team and vendor team to negotiate all aspects of implementation.  Upgraded enterprise-wide timekeeping system, including all time clocks (API) and going from client/server to web-based application. Included coordination of all aspects of implementation with vendor and training of all end users.          Systems Analyst II/ Product Manager - Vantive (PeopleSoft tool)   05/2001   to   06/2004     Company Name   City  ,   State       Support Peoplesoft's Vantive application in nationwide call center environments.  Brought up 3 new call centers on Vantive system and maintained support of existing three call centers.  Performed 2 full system upgrades and managed all budget and aspects of project surrounding upgrade.  Support and maintained software, making changes when requested in VB/VBA code to resolve differences in upgrade.  Maintained .NET web version of Vantive application for external clients to submit their own cases.  Worked closely with call center managers and supervisors, as well as director of nationwide call center, to ensure functionality and needs of call center were met.          Systems Analyst II/ Project Manager   04/2000   to   05/2001     Company Name   City  ,   State       Project management for Patient Accounting and clinical upgrades, support of existing modules, and maintenance on MUMPS database in UNIX: IDX Hospital Software package.  Oversee all related projects for Finance and Patient Accounting departments, supporting applications and issues with upgrades for financial departments.  Help to implement new software on UNIFY database structure, MedStat software for Contract Management in the Finance Dept.  Assisting with system-wide upgrade of the corporate IDX software, and all required testing and documentation methodology required.          Project Manager Intermediate /Software Analyst II   12/1998   to   04/2000     Company Name   City  ,   State       Primary Financial Analyst on McKesson HBOC Star Financials, backup for McKesson HBOC Clinical system.  Helped team to perform upgrade to new GUI based platform of STAR Financials  Began studies in Project Management in the Healthcare environment, attended seminars on beginning methodology and PMO development.   Implemented what is now known to be infancy stages of today's EMR - document based scanning for medical records and financial records. Managed all project aspects around installation of IMNET Electronic Medical Record software on an MS SQL 7.0 based database.          Systems Analyst/ Programmer   05/1998   to   12/1998     Company Name   City  ,   State       Programmed in SQL for HBOC Clinical and Financial systems, developed various hospital reports for Financial departments.  Project Manager on IMNET Electronic Medical Records software.  Learned MSSQL to support system and help implement for Medical Records and charting needs, electronic sign-off by physician.          Skills      Manage departmental budget for all aspects; salaries, training, etc.  Manage and assist with creation of portfolio governance for Information Technology Systems Budget  Manage and assist with creation of Infrastructure budget required for all projects requiring infrastructure/ construction upgrades  Work hand in hand with Chief Technology Officer, VP Application Support to provide C-suite leadership with all relevant information needed to approve annual portfolio for Information Technology     "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY PROJECT MANAGER SYSTEM ANALYSIS (SYSANALSYS) [GS-2210-12]       Professional Overview      Highly-qualified Department of Defense (DoD) Program Manager (PM) professional, driven to maximize Mission Partner (MP) operational efficiency through  planning, project management and Infrastructure Technology (IT) expertise. Excels at building dynamic team relationships and achieves project management process improvements. Looking to continue federal career as a strategic planner possessing exceptional knowledge understanding support agreements, basis of estimates, fiscal analysis, financial reporting, cost projections, business proposals and increased overall responsibilities within federal service.          Relevant Professional Experience     January 2010   to   Current     Company Name    City  ,   State    Information Technology Project Manager System Analysis (SYSANALSYS) [GS-2210-12]            *Holds Active Security Clearance*¬†     Member of the Development and Business Center for Defense Logistics Agency (DLA), Defense Finance and Accounting Service (DFAS) Program Management Office (PMO), as well as the Mission Partner Engagement Office (MPEO)/Engagement Executive (EE) team (BDM11).      Principle Job Duties:    Engage with various DISA mission partners to provide critical IT requirement proficiency and Project Management support leveraging the DISA End-to-End (E-2-E) Business Flow Process   Positioned as the DISA Program Manager for DLA's dynamic and complex Enterprise Business Systems (EBS) Test and Development (TD) environment which generates $39 million in annual revenue for the agency   Also serving as the primary DISA Subject Matter Expert (SME) government Program Lead (PL) for the DoD mandated Federal Data Center Consolidation Initiative (FDCCI) providing IT and project support for Defense Contract Management Agency (DCMA), Defense Manpower Data Center (DMDC), Office of Personnel Management (OPM) and DFAS      DISA Project Manager support includes skill(s) in the following:    Serving as the primary Point of Contact (POC) to the Mission Partner for identifying, tracking, managing and resolving project issues within Operational Environments (OEs) and applications   Strong in-depth knowledge and understanding of DISA computing service offerings  Providing functional and technical requirement analysis of all new DISA Mission Partner project initiatives through Service Request Forms (SRFs)  Create workload utilization documentation of customer environments   Schedule and facilitate Mission Partner stakeholder meetings to ensure all project risk has been identified and mitigated  Develop and manage the overall project work plan for each Mission Partner project to be certain all workload has been¬† identified and completed on time   Coordinate with DISA Information Assurance (IA) personnel to ensure that Mission Partner IT systems have the required DoD Information Assurance Certificates and Accreditation Process (DIACAP) package completed, making certain the customer is in compliance before implementation of their application(s)   Effectively manage project scope to ensure baseline time frames and tasks are delivered, unless changes were approved through the Baseline Change Request (BCR) process.  Proactively manage the development of customer business proposals which are derived from approved Bill of Materials (BOM) and Solution Designs (SD)  Monitor the timely acceptance of all project basis of estimate and receipt of Mission Partner funding   Analyze and coordinate with customer to review upcoming Fiscal Year (FY) cost projection  Ensure that the processing of Authorization Increases (AI) have been accepted  Monitor the judicious execution of all preparation activities for Initial Operating Environment (IOE) of all Mission Partner IT systems, including arrival of hardware infrastructure and software delivery  Completing the IOE checklist while staying in direct communication with the Customer Account Representative (CAR) assigned to the application(s) to assist in initiating Mission Partner billing to the appropriate Billing Account Number (BAN), for both implementation and recurring charges  Coordinate with customer and CAR to review support agreement for application(s)   Ensure that the timely execution of all Initial Operating Capability (IOC) preparation activities have been completed - including application build and testing have been concluded, Security Technical Implementation Guides (STIGs) have been applied, proper ports and protocols have been identified, Enclave Connection Authority (ECA) has been approved by the proper Designating Approval Authority (DAA) and Go-Live has been coordinated  Transitioning projects to operational sustainment
    of all closeout activities resulting in Full Operational Capability (FOC)        DISA Project Manager experienced in various technologies:    Multiple hardware OE chip-sets including x-86, Itanium, SPARC and PA-RISC  Multiple software Operating Systems (OS) including Windows Server 2008 R2, Windows Server 2012 R2, Red Hat Enterprise Linux (RHEL), Hewlett Packard UNIX (HPUX), Solaris and SUSE  Relational Database Management Systems (RDBMS) such as Oracle and Microsoft SQL  ?Converged IT systems including Hewlett Packard (HP) HANA appliance and System Analyses Program (SAP) Business Warehouse Accelerator (BWA)   Virtual Operating Environment (VOE) platforms such as Microsoft VMWare  ?Cloud computing environments such as DISA milCloud  Various enterprise storage platforms including Storage Area Network (SAN), Network Attached Storage (NAS) and Content Addressable Storage (CAS)  ?Numerous enterprise storage vendor devices such as Hitachi Virtual Storage Platform (VSP) and HP 3Par for SAN, NetApp for NAS and EMC Centera for CAS  Application and database consolidation devices including Oracle Supercluster  Disaster Recovery (DR) / Continuity of Operations (COOP) planning and initiation         While supporting Mission Partner projects, IT systems and overall initiatives, important knowledge has been obtained in the following competencies:¬†     Defining and collecting tracking metrics to ensure that project deliverables are produced, accurate and accounted for  Facilitating project meetings with DISA internal team members, Mission Partners and various stakeholders  Hosting collaboration sessions dedicated to developing project scope, formulate agendas and negotiate schedules   ?Managing expectations of Mission Partner IT requests and notional time frames for project completion   Providing excellent customer service to ensure Mission Partner obtains operational sustainment for their applications and environments  Technical analysis of DISA Capacity Services IT solutions  Initiating processes to ensure project objectives are completed  Negotiate with Mission Partner to solve complex technical and schedule hurdles  ?Comparative analysis of modified business proposal from the original estimate   Analyze proof-of-concept solutions  Application migrations  ?Compile and dissemination of all project documentation and noteworthy information to appropriate customer stakeholders  Presenting clear and concise weekly project status reports to management  Creating senior leadership briefings for high visibility Mission Partner initiatives    ?   Supplementary key proficiencies:      A ccumulated an average rating score of 4.57 (outstanding) over
the previous five years during annual Performance Work Plan &
Appraisal review   Superior oral and written communication skills  Able to convey highly technical concepts in a manner that all can understand  Strong technical acumen allows the development of trusted relationships with Mission Partner and DISA functional teams  Routinely manages a demanding workload in spite of limited resources, conflicting priorities and demanding customers  Outstanding team member willing to share knowledge, experience and recommendations with co-workers   Willingly takes additional workload and responsibilities to support the overall agency mission  A consummate professional that represents DISA in an articulate and professional manner  Holds self to highest standards         January 2010   to   January 2014     Company Name    City  ,   State          Relevant Training:     Action Officer Course  Acquisition Training 101  Aspiring Leaders   Briefing Techniques   Customer Service Excellence   Empowerment  Interpersonal Communication  Network Operations 100  Planning, Programming, Budgeting and Execution course  Teambuilding  This Is Transforming DISA         August 2009   to   January 2010     Company Name    City  ,   State    Computer Technician Specialist        Managed, provisioned, configured, built and staged operational computer systems for Navy/Marine Corps Intranet project         March 2008   to   August 2009     Company Name    City  ,   State    IT Specialist STEP (Student Technology Education Program)         Reported to Lead Supervisor of DISA Naval service desk support  Independently managed and filed data tape entry into appropriate storage drives  Consistently received excellent evaluations on reviews          Education and Coursework     2015     Shippensburg University   City  ,   State  ,   USA    Organizational Development and Leadership (ODL)    Master of Science          Concentration: Public Organizations         Relevant Courses:     Applied Organizational Leadership and Analysis  Ethics for Public Service Managers  Leadership, Charge and Innovation  Leadership, Theory and Practice   Policy Implementation and Administration  Public Policy Analysis   Organizational Theory and Behavior  Research Methods    ?        2009     YTI Career Technical Instituation    City  ,   State  ,   USA    Network and Internet Security Administration (NISA)   Associate Technical         Relevant Areas of Study:    Applications  Computer hardware and technology  Operating systems and provisioning  Virtual machines  Security and system hardening  Network configurations   Backup imaging and disaster recovery          2006     Millersville University   City  ,   State  ,   USA    Sociology    Bachelor of Arts            Certifications, Training and Noteables       CompTIA Security+ certified (active)   Information Technology Infrastructure Library (ITIL) Foundation Certification in IT Service Management  Foundations of Project Management for IT Professionals   Introduction to IT Project Management    The Project Management Professional (PMP) Certification Exam Camp  Microsoft Project 2010 Level 1 and 2 Training   Defense Acquisition University: Developing a Systems Engineering Plan  Defense Acquisition University: DISA Information Systems Engineering Seminar (ISES)  Defense Acquisition University: Engineering Management Workshop (EMW)  Defense Acquisition University: Fundamentals of System Acquisition Management  Was a member of the System Integration and Delivery (SID) proposal evaluation team to negotiate new vendor award. The SID team support contract is worth $45 million      "
INFORMATION-TECHNOLOGY,"         MANAGER - INFORMATION TECHNOLOGY AND BUILDING AUTOMATION SYSTEMS           Summary        Manager - Information¬†Technology and Building Automation Systems      Versatile Building Automation System engineer and IT professional with vast knowledge of Enterprise Project Lifecycle methodology and¬†experience to deliver insightful network infrastructure and building automation solutions. Network engineering expert with strong background in project management and product support. Proven communication skills for quality development of standard documentation, as well as genuine leadership and assistance for associates and clients.¬†        Highlights          Enterprise platforms  Current PMP Certification  Project tracking  Hardware and software upgrade planning  Certified Information Security Manager  User experience (UX) design  Self-motivated      Vast technical knowledge  Server management  Mac and PC expert  Computer programming  Highly motivated  Resourceful  Control system design  Proficient multi-tasker            Accomplishments      Awarded the  Navy and Marine Corps Achievement Medal  in  2010, 2011,¬†2012, and 2013 .     Awarded  Sailor of the Year  designation for the Pacific Naval Fleet in 2013.     Successfully managed the network infrastructure and server environment for¬†150+ users and 300+ PC and network systems.     Responsible for the training and development of 8 technicians and project¬†coordinators within my team. ¬†       Experience      Manager - Information Technology and Building Automation Systems     October 2014   to   Current     Company Name   Ôºç   City  ,   State      Led a cross-functional team of engineers, QAs and UX designers to develop features and fix product defects.     Delivered detailed feature roadmaps that included action items and project targets.       Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.         Managed the  8 -person local IT team, allocating resources to ongoing projects and enforcing deadlines.           Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.             Worked on large enterprise and business critical applications.               Analyzed and created new configuration for packaged software to meet business and system requirements.                 Configured, maintained and provided trending and performance analysis of enterprise class storage systems.                   Performed second-level support for all workstation and server class systems.                     Served as the technical lead for server infrastructure including development, QA, staging and production systems.                       Serviced electrical, pneumatic, mechanical and microprocessor controls.                         Analyzed, modified and repaired digital control systems.                           Set up, tested and configured networks, desktops, laptops and printers.                             Created employee training materials and procedures to teach in-house workers proper software and hardware protocols.                               Diagnosed, installed, configured and repaired computer systems and software.                        Information Systems Technician    July 2008   to   July 2014     Company Name   Ôºç   City  ,   State      Utilized IT expertise to support communications efforts in Operation Iraqi Freedom and Operation New Dawn, focusing on network security, Microsoft-based programs, and the installation and maintenance of affiliated hardware.  Demonstrated technical expertise to install, upgrade, and troubleshoot networks and related articles, such as video teleconferencing systems, routers, servers, computers, switches, and sound systems.  Entrusted with confidential information to successfully develop and review specifications, standards, protocol, and inventory data, as well as keeping numerous systems encrypted.  Maintained and monitored the server room, the wireless network and other server infrastructure.  Set up staff workstations with PCs, Macs, phones and laptops.Translated technical specifications into detailed product requirements.  Maintained audiovisual equipment, including overhead projectors, laptops and video conferencing equipment.          Education      Master of Science   :   Computer & Information Science  ,   2015    University of Houston   Ôºç   City  ,   State  ,   USA       Top  15 % of class      Emphasis in  Cyber Security and¬†Information Awareness.¬†        Coursework in Operating Systems and System Programming          Coursework in Computer Networking and Information Technology                  Bachelor of Science   :   Management of Information Systems  ,   2011    University of Maryland University College   Ôºç   City  ,   State  ,   USA       Coursework in Computer Networking and Information Technology    4.0¬† GPA              Skills        System administration  Windows Server 2003  Windows Server 2008  VMware¬†  Active Directory  Microsoft Exchange 2013  Large computer networks  Linux  Mac OS  Microsoft Dynamics  Access Control Security¬†        Certifications     Certified Naval Information Systems Technician ‚Äì First Class Petty Officer (E6)
  Information Systems Security Professional (CISSP)
  Microsoft Certified Systems Administrator (MCSA)
  PMI - Project Management Professional (PMP)
  ISA - Certified Automation Professional
    Cisco    Certified Network Associate (CCNA)
  Certified Network Professional (CCNP)
  Certified Security Professional (CCSP)
  Video Teleconference Certified Expert
    CompTIA    Security+
  Network+
  A+    "
INFORMATION-TECHNOLOGY,"         INFORMATION TECHNOLOGY SUPPORT SPECIALISTNETWORK SPECIALIST PC TECHNICIAN IT CONSULTANT CUSTOMER               Work Experience      Company Name    City  ,   State    Information Technology Support Specialist
Network Specialist ~ PC Technician IT Consultant Customer Engineer   01/2011   to   Current       With more than 10 years' experience in the IT industry; I have provided technical leadership for the design, deployment and operation of IT hardware and software.  I have built, implemented and sold numerous computers systems.  I have been instrumental in the service environment of the systems using the latest processor technologies like INTEL and AMD processors also have helpdesk support experience, Systems Analyst and a strong leadership in the management of IT Systems and devices including, but not limited to DELL, HP, IBM, MICROSOFT Software packages, setting up and maintaining networks for small businesses, setting CMOS and BIOS, installing Software Applications to fill customer's needs, also active directory administration in Novel and Windows and strong experience in data migration using Robocopy.  PROFESSIONALEXPERIENCE.  Apollo / SunTrust EIS Data Migration Project (Non-Branch Analyze server space and data to determine the needed space on the ""Network Attached Storage"" (NAS).  Run TBackups on all Novel servers using eDirectory/NDS Report Generator in order to determine the users on the different groups throughout the network.  Use Carbon Copy to remote into a user's computer and move their .pst files from their home (H:) drive on the server to their local computer and reconfigure Outlook to use file from the new location.  Use Robocopy scripts to copy user data from their H: drive to their new folder on the NAS.  Use Remote Desktop Connection to connect to the clusters and Robocopy their files from the old servers to the new clusters in the NAS.  Assist in the command center conference call to verify the branch teammate's access to the (H :) drives and (S :) drives from 8:00am to 12:00noon twice a week, Attend project meetings, Communicate and coordinate data migration and centralization activities with Non-Branch personnel, Work effort may be performed remotely using remote migration tools Perform pre-migration communication for migration of Email PST files, Perform pre-migration communication for user data migration, Initiate and manage scripts for h:\drive and shared drive migrations for 30 Novell and Windows servers, Manage Command Center Support for Day 1 and Day 2.  Command Center expected to handle approximately 50+ end user calls per week, Update SharePoint with caller and incident information reported on Day 1 and Day 2, Daily Command Center reporting should include a summary of reason for call, solution provided, problem status, and number of calls by type, Perform H:\drive and Shared Drive analysis for SunTrust servers, Shared drive space up to 1000GB or more per server, H:\drive capacity approximately 5 GB per authorized user, Up to 50,000 or more authorized users will need to be migrated, Perform post-migration communication for Email PST back up instructions.  Identify the Line of Business assignment by end user using active directory tool, Change active directory rights and permissions as needed to support end user access to new central data location for h:\drives, H:\drive migrations to central data storage will need to be performed for the following 30 Novell and Windows servers.  Perform H:\Drive and Shared Drive data migration for approximately 1500 or more end users weekly, Perform Shared Drive and User Drive analysis for 30 Novell and Windows servers.  Identify the number of volumes per server, Identify the size of the volumes per server, Use Netware Console One to discover and update login scripts pertinent to the data being migrated, Using NoRM -Novell Remote Management (Novell) or Tree Size (Windows), identify the number and size of the simple files by type (doc, xls, pdf, ppt,txt,jpg) on the Shared volumes, Using NoRM -Novell Remote Management (Novell) or Tree Size (Windows), identify the number and size of the complex files by type (mdb,pst,exe,bat,vb,vbs,com,cab,tif) on the Shared volumes, Identify the Lines of Business that are accessing the Shared folders, In charge of all cutovers, Search, and analyze servers that are to be decommissioned, and create and submit tickets through ITSP, Move stale data for servers that are not being migrated to a designated area to be analyzed by the ERIM group in order to be deleted.  Update the migration project calendar that was designed for the purpose of having a daily idea of how the project is doing by all members of the team.  Create a ""Training Manual & procedures"" to be utilize by the SRP project team in order for them to have an idea of what the migration process is.          Company Name    City  ,   State    Customer Engineer   12/2009   to   05/2010       Prepare directory structures and applying appropriate permissions for users on the Network Attached Storage (NAS).  Send email notifications to the branch mgr, asst mgr, ROM, and area mgr's in order for them to prepare for the centralization of the branch, at the same time send a separate set of notification to the non-branch users working on a branch environment.  Use Carbon Copy to remote into a user's computer and move their .pst files from their home (H:) drive on the server to their local computer and reconfigure Outlook to use file from the new location.  Use Robocopy to copy user data from their H: drive to their new folder on the NAS.  Use Remote Desktop Connection to connect to servers and set up scheduled tasks.  Perform cutovers at the schedule dates as needed, logging in to 20 servers nightly and verifying that the scheduled task has been running, verify all appropriate users on the original server have a folder on the NAS with appropriate permissions, update Active Directory to use new (H:) drive, break the share on the old server for the ""Users"" and ""Shared"" folders, once accomplish the folder with the batch files and server text files must be moved to the archive folder to keep a count of the branches done.  Assist in the command center conference call to verify the branch teammates access to the (H:) drive and (S:) drive from 8:30am to 10:00am daily.  Perform the same activities for the non-branch teammates working on a branch environment, but must be perform before the second notification for the branch is send out.          Company Name       07/2009   to   10/2009       Responsible for providing technical desktop support for ATT upgrade project for 7+ ATT wireless stores.  Duties performed include but not limited to: Installation of Ingenico SigCap devices.  Flash peripherals with the latest updates.  Troubleshoot tickets using the Remedy application.  Image and configure computers for the 4QT09 rollout.  Inventory 3QT09 equipment to be return to the vendor.  Image and configure managers laptops.  Provide support for the retail stores.          Company Name       12/2008   to   05/2009       Responsible for the network support of the recruiting team while at the Radisson Hotel, Lead the deployment of 300 PC and peripherals once the main building was finish.  Document all inventory for the IT Manager.  Shipping and receiving of IT hardware.  Install all servers that will be utilized in the forest.          Educational Background      Bachelor of Science  :  Information Technology Information Technology Support   2011     University of Phoenix Oct          Information Technology Information Technology Support        Associate of Arts  :  Paralegal
Network Engineering   2001     Southern College          Paralegal
Network Engineering        Diploma     2002     Southern Technical Institute                  MCSE, A+, NET+, and SEC+
MILITARY
1989-1998 US ARMY Missouri / Florida
MOS-12B (Combat Engineer) combat ready, earned various awards for excellent service, participated in the relive efforts during hurricane Andrew in 1992              Skills    A+, Active Directory, Apollo, ARMY, com, hardware, Data Migration, DELL, Email, Engineer, Flash, HP, IBM, Image, INTEL, Inventory, laptops, leadership, logging, meetings, MICROSOFT Software, access, MCSE, MOS, Outlook, SharePoint, Windows, migration, NDS, Network Attached Storage (NAS), NAS, Network Attached Storage"" (NAS), network support, network, networks, Novel, Novell, Netware, pdf, peripherals, personnel, processors, receiving, recruiting, reporting, retail, servers, scripts, Shipping, installing Software, Systems Analyst, desktop support, Troubleshoot, type, upgrade, vb   "
INFORMATION-TECHNOLOGY,"         ADMINISTRATIVE ASSISTANT DIRECTOR HUMAN RESOURCES MANAGER PRODUCTION MANAGER ENGINEERING MANAGER           Summary     Dedicated and focused¬†Administrative Assistant¬†who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals.¬†        Highlights           Microsoft Office Proficiency     KRONOS  Internet Software  Microsoft Word/PowerPoint/Excel   Office Management  Microsoft Access  Organizing Meetings/Materials Preparation  LotusNotes & Microsoft Outlook Email  Planning and Facilitating Large Events  SAP  Managing Confidential Records  PeopleSoft  Employee Benefits Counseling   Registrar   Arranging Domestic/International Travel   Oral and Written Communication   SAP Site Security   Skilled Proofreader       Training and Instruction    Excel spreadsheets  Meticulous attention to detail  Results-oriented  Self-directed  Professional and mature  Strong problem solver  Resourceful  Business writing  Dedicated team player  Strong interpersonal skills  Understands grammar  Meeting planning  Report writing  Report development  Schedule management  Self-starter  Executive presentation development               Accomplishments          Experience      Administrative Assistant Director, Human Resources Manager, Production Manager, Engineering Manager, Technical Services Manager, and Information Technology Manager    January 2012   to   January 2015     Company Name   Ôºç   City  ,   State      Provided administrative support to production departments, IT, and Human Resources.  Using proprietary software interfaced with SAP, created purchase requisitions, work orders, and goods receipts.  Established and maintained complete files and records.  Composed and typed reports and correspondence.  Established and maintained personnel files.  Responded to inquiries from employees.  Generated travel and expense reports.  Generated and maintained confidential employee personnel files.  Organized meetings and prepared training materials.          SAP Site Security Administrator/SAP Training Records Coordinator    January 2004   to   January 2009     Company Name   Ôºç   City  ,   State      Supported all Human Resources functions.  Generated reports from PeopleSoft and from site's Access personnel database.  Compiled statistics for site Safety Report.  Planned and managed Excellence Recognition Awards program and GSK Service Awards Program.  Entered training data into Registrar and wrote user manual for the process.  Using SAP, entered purchase requisitions and work orders.  Generated and maintained training records in Access Training Database for 150+ end users.  Generated and amended Production Access Request Forms for 150+ end users.  Created and amended MERPS Radio Frequency User Request Forms for 75+ end users.  Delivered system security and authorization failure training.  Created and maintained SAP User Master Records for over 150 end users.  Diagnosed and resolved SAP access problems related to authorization failures.  Raised, resolved, and closed Remedy tickets.  Made domestic and international travel arrangements.  Generated travel and expense reports.  Created and maintained local site organization chart.  Processed invoices.  Generated and maintained confidential employee personnel files.  Organized meetings and prepared training materials.  Expedited tuition reimbursements for employees.  Served on Ergonomics Team for six years.  Selected by Senior Management, due to demonstrated knowledge of SAP and the organization coupled with the ability to readily train end users, to serve as SAP Site Security Administrator/SAP Training Records Coordinator.          Administrative Assistant    January 1998   to   January 2009     Company Name   Ôºç   City  ,   State            Computer Instructor    January 1996   to   January 2001     Company Name   Ôºç   City  ,   State      position where provided instruction on use of Microsoft Word and Excel software packages.  Also taught course entitled ‚ÄúIntroduction to Computers via Microsoft Windows.‚Äù.          Administrative Assistant    January 1996   to   January 1997     Company Name   Ôºç   City  ,   State      Provided general secretarial and accounts payable services.          Department Secretary/Office Manager Payroll Clerk Compensation Assistant    January 1989   to   January 1995     Company Name   Ôºç   City  ,   State      Within 1,750 employee organization, prepared letters, reports, and other documents from rough copy by transcription or from own composition.  Entered and retrieved information from computer databases.  Analyzed industry data to identify needs and opportunities for BRMC to provide products and services to area businesses.  Established and maintained complete files and records.  Maintained departmental calendars.  Processed changes to employees' personnel records in computer data base.  Provided training to Management Orientation Program participants.  Calculated wage increases.  Composed and typed reports and correspondence.  Established and maintained personnel files.  Responded to inquiries from employees.          Secretary    January 1988   to   January 1989     Company Name   Ôºç   City  ,   State      Charged with general secretarial duties including answering phones, processing mail, and filing, receiving visitors and scheduling appointments.  Entered and retrieved resume information from computer data bases.  Managed itineraries for candidates, including scheduling interviews and presentations, and making lodging and travel arrangements.  Prepared employment requisitions for all vacancies and announcements of open non-exempt positions.  Made arrangements for on- and off-site training and development activities, including reserving meeting rooms and securing equipment.  Assisted with preparation of company newsletter.  Organization had 1,700 employees.          Employee Benefits Assistant    January 1979   to   January 1988     Company Name   Ôºç   City  ,   State      Communicated plans to employees.  Established and maintained enrollment records through payroll system, and prepared required plan reports.  Administered Group's Service Recognition program, including organizing the Service Awards Banquet.  Served as liaison with area hospitals for blood donor program.          Education      Diploma        Virginia High School   Ôºç   City  ,   State              Skills    accounts payable, administrative support, Benefits, Oral, Counseling, databases, data base, Database, Email, Senior Management, filing, Forms, Human Resources, instruction, Internet Software, KRONOS, letters, LotusNotes, Managing, Materials, Meetings, Access, Microsoft Access, Excel, mail, Microsoft Outlook, PowerPoint, Microsoft Windows, Microsoft Word, newsletter, Office Management, Organizing, payroll, PeopleSoft, personnel, presentations, Proofreader, Radio, receiving, Safety, SAP, scheduling, secretarial, statistics, answering phones, training materials, transcription, travel arrangements, Written Communication, composition   "
INFORMATION-TECHNOLOGY,"         CUSTOMER SERVICE REPRESENTATIVE       Summary     Recognized for being able to promote exceptional results and productivity from a team of individuals. Six years experience within
          Contact Center Operations, supervised teams of 20 up to 100 employees. Extensive experience within the Contact Center Operations environment, including daily communications with all levels of leadership supervisor, management. Recognized for ability to multitask and excel at any task assigned, analytical and organizational skills.       Skills          Microsoft Office  Verint  Siebel  RTA  Avaya  Operating Systems  Vista  Windows 7  Windows 8  Windows 10              Experience     08/2015   to   Current     Customer Service Representative    Company Name   Ôºç   City  ,   State      Handled large call volume while being able to multi task and provide accurate information to the consumers while maintaining a high level of quality of service.    Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.    Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.    Refer unresolved customer grievances to designated departments for further investigation.    Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.         09/2014   to   07/2015     Customer Service Supervisor    Company Name   Ôºç   City  ,   State      Provides supervision and leadership to a team of 20 to 60 customer service representatives and through the various
communication channels within operations (telephone, e- mail, written correspondence, and web-chat).  Met contract specific
goals/objectives as required
 Extensive experience with the Healthcare Marketplace
 Supervise, develop, and coach CSRs to assure productivity, quality, attendance, and timeliness of work in the completion
    of assigned projects and departmental goals
 Maintain daily reports regarding adherence, service level, and staffed hours to assure CSR's and team are meeting contract
    and department goals
 Assume leadership responsibility for floor management (including agent placement), department tasks, and contact center
    incentives
 Work closely as a team with CSR's, other supervisors, customer service managers, and senior site managers within
    operational areas of the contact center
 Complete and deliver employee performance appraisals on a monthly and yearly basis and corrective actions as needed
 Interviewed and hired qualified candidates for CCO customer service representative as well as performed substantial
    portion of recruitment for new hire employees (including advertising and job fairs)
General Dynamics Information Technology.         10/2013   to   09/2014     Customer Service Representative    Company Name   Ôºç   City  ,   State      Handled large call volume while being able to multi task and provide accurate information to the consumers while maintaining
a high level of quality of service.  Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well
        as actions taken.  Confer with customers by telephone or in person to provide information about products or services, take or enter
        orders, cancel accounts, or obtain details of complaints.  Refer unresolved customer grievances to designated departments for further investigation.  Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.         06/2011   to   10/2013     Customer Service Representative    Company Name          Handled 100 calls a day while being able to multi task and provide accurate information to the consumers while maintaining a
high level of quality of service.  Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well
         as actions taken.  Confer with customers by telephone or in person to provide information about products or services, take or enter
         orders, cancel accounts, or obtain details of complaints.  Practiced Conflict Resolution, refer unresolved customer grievances to designated departments for further
         investigation.  Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.          Education and Training     2013     Associate of Science  :   Psychology    Eastern Kentucky University   Ôºç   City  ,   State              Skills    administrative, advertising, Avaya, budget, coach, Conflict Resolution, Prepare contracts, clients, customer service, dispatching, e- mail, forms, Information Technology, Inspect, ISO 9001, leadership, materials, Microsoft Office, Operating Systems, developer, performance appraisals, personnel, progress, quality, quality control, recording, recruitment, safety codes, Siebel, supervisory, supervision, telephone, Time Management, Vista, written   "
INFORMATION-TECHNOLOGY,"         IT SUPPORT TECHNICIAN       Education      Bachelor of Science     May 2014       William Woods University   City  ,   State       GPA:   GPA: 3.4     Management Information Systems GPA: 3.4         Summary     Experience in network/hardware/operating system troubleshooting, web page design, PC assembly, technical support,and customer service. Analytical Helpdesk technician adept at resolving complex issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.       Experience      IT Support Technician    12/2014   to   Current     Company Name   City  ,   State       Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.  Respond to queries either in person or over the phone.  Vast troubleshooting capabilities with IOS.  Train computer users  Maintain daily performance of computer systems.  Process an average of 15-20 inbound and outbound technical support calls daily           Network Assistant Intern   01/2014   to   05/2014     Company Name   City  ,   State       Assisted University network administrator with daily tasks including                 wireless, VDI, patchwork    Network infrastructure, hardware management, and server room operations.           Technology Assistant Intern    08/2013   to   05/2014     Company Name   City  ,   State        Maintained 489 page University website   Managed and completed daily work orders for University Help Desk  Attended weekly administrative technology meetings relating to technology problems/solutions.  Managed/deployed hardware and software to student body as well as faculty.          Projects      (Project Leader on all Projects) ¬†   Website Development~Business Communications~Advanced Web~Entrepreneurship~Database ¬†   Management~Project.Management~MIS Capstone~Systems Analysis ¬†   Designed multiple websites using WordPress and Expressions Web  Compiled and developed new accounting and financial tracking system to be used by small or medium firms  Worked with multiple clients to design and develop websites Converted desktop websites to mobile using various tools  Created documentation manual for business clients  Developed and administered Usability Tests for quality customer assurance.        Summary of Skills          Sharepoint  Cisco Telephony tools	  Bomgar	  Visio			  Que Monitoring       SAP  Active Directory  Mobileiron  HPSM  IOS            Activites      Captain- 4-years of collegiate basketball  Active member of S.W.A.T. (Student Website Advancement Team)  Active member of the IT Student Academic Advisory Council    Over 100 hours of community service - Secret Santa - Reading books at over 5 grade schools - Volunteered in over 5 ¬†             summer camps - Participated in Salvation Army food drive -Yearly donator Good Will/ homeless shelters ¬†       Honors and Accomplishments       Trio Scholarship (1 of 2 awarded of over 500 students)                 LEAD Scholarship (Leading, Educating, Achieving, Developing)   Potential Award (Belief in continued growth, dedication, and  potential for future success)                                                                                                JUCO All-American  Male Athlete of the Year                                                                 Academic All-Conference  IC3 Internet and Computing Core Certification                             "
INFORMATION-TECHNOLOGY,"         DATABASE PROGRAMMER/ANALYST (.NET DEVELOPER)       Summary     Software Engineer with 2 years in Web Developer specializing in front end development. Proficient in Software Development Life Cycle (SDLC) and SCRUM AGILE methodologies of development process to produce software solutions by team. Involved in designing, planning, developing and implementing Microsoft .Net based solutions that meet quality and code standards.  Developed web based applications using C#, ASP.Net, JavaScript, jQuery, CSS, Bootstrap CSS, HTML, XML and AJAX. Strong experience in data retrieval and manipulation using ADO.Net data objects such as Dataset, Data Reader, Data list, Data Adaptor, Entity Frame work. Good experience in writing Class Library using C# , LINQ to SQL queries in Database Access layer to interface with SQL Database. Worked extensively with .Net Server Controls, Web User Controls, Data Grid, Web Control, Form Validation Controls and created Custom controls. Worked on creating and modifying Table Definitions, stored procedures in SQL Database. Modified and written web services using C# to interact with the other applications so data can be served. Used Red Gate SQL Compare to deploy database from one server to another server (Dev -> Test/QA).Worked on .NET security features such as Form-Based Authentication and Role-Based Authorization. Involved in bug fixes and production support. Worked closely with Scrum Master for backlog catalogs, feature catalogs and prioritized the tasks Participated in daily scrums and weekly meetings with the project sponsors to meet expectations and deadlines Interact with QA to ensure the defects are properly cleared to attain the quality standards Providing demos to the QA team at the end of the sprint to push for its final stage. Worked with cross-functional teams to meet project.       Highlights          ASP.Net, C#,  JavaScript, jQuery, VB.Net, C, C++, Java   Net Technologies:  	.Net Framework 4.0/4.5, ASP.Net, ASP.NET MVC, VB.Net, ADO.Net, Entity Framework, AJAX, Web Service, LINQ,  Entity Framework, LINQ queries. ASP.Net, HTML, CSS, JavaScript, JQuery, Bootstrap CSS.  IDE: 			Visual Studio, Eclipse, NetBeans, Dreamweaver  Database: 		SQL, MySql  Operating System: 	Windows  Version Controls : 	Tortoise SVN, GitHub  Others: 			Microsoft Word, Excel, Access, Power point              Professional Experience      Database Programmer/Analyst (.NET Developer)     Jun 2014   to   Feb 2016      Company Name   Ôºç   City  ,   State      Worked as Graduate Research Assistant performing the duties of Database Programmer/Analyst at Application Development Network (ADN), DoIT which supports University of Missouri System faculty and students through agile and rapid creation of new applications.  Projects: Atlas: Description: This project is all about requesting, scheduling the tutoring sessions.  There are three roles tied to application they are Tutee, Tutor, and Scheduler.  A tutee requests for tutoring for the classes that he/she enrolled and gives availability apart from the class timing through Availability Grid and Tutor submits availability.  A scheduler will go through those availabilities and schedule time and location for tutoring.  Also, there are some set of rules for dropping the tutoring sessions which are incorporated in this project.  The other piece of this project is automated emails through Scheduled task which runs every day.  Responsibilities: Created a Availability Calendar Grid.  In grid each cell represents time (1 hour span) and day of the week.  Clicking on the cell toggles the availability.  Automatically populated the course schedule which comes from different database(Worked with data warehouse team in order to get that data) Developed C# Console Application for Scheduled email task.  Got rid of data tables and table adapters in the main project as they are tightly coupled.  Created Class libraries out of the main project to access the database which can be used by both Console Application for Schedule task and web application.  Integrated Open Source HTML text editor CKEditor into the website.  Used jQuery for filtering, sorting and search the listview, JavaScript for clientside validations.  Used role based authorization for various pages.  The goal of the project to refractor the old application with new templates and replace the assemblies.  Adding functionalities to upload pdf files.  Responsilities: Created separate Login page for Administrator and Students.  Used Active Directory (AD Group) to restrict other department Students.  Developed a web interface for Administrators to upload the pdf files into database which can be viewed by students.  Updated the entire application by using new Visual Studio 2013 template which make use of Bootstrap CSS by changing the master pages.  Modified the structure of database to login.  Used Redgate SQL Compare to copy the data from database from dev server to test sever.  Replaced the old ADN Utilities assemblies with new DoIT Utilities assemblies.  AppInventory: Description: The goal of the project to allow the admins, managers, scrum masters of the organization to keep track various applications which includes their developed, ongoing and future projects.  For every application there are application parameters which includes App Structure, Remedy group, User Departments etc.  and each application has different version.  For each version the parameters are Prod, QA, test URL, DCL, Database, platforms, framework used to develop application, UAT dates etc.  Scrum Masters can estimate the length and cost to build the application (Project Estimator) based on number of developers, Sprint length, weeks of UAT etc which they can share with clients.  After starting the project they can keep track of current progress by budget, sprint burndown charts.  Responsibilities: Entity Framework was used using Database first approach.  LINQ was used in the DAL (Data Access Layer) to interact with the Database Consumed ADO.Net Entity Frame Work for Entity Data Model, Entities, Relationship Mapping, and Querying Data.  Console Application to import the data from CSV files to populate them into the system.  Automatic logout when user is idle for a specified time by using session parameters and JavaScript.  Used client side validations, onbeforeunload and onunload events in Javascript.  Worked on agile environment.  Participated in daily scrum meetings to discuss the status of development, planning and estimating the points and UAT.  GoAdmin: Description: GoMizzou is the University of Missouri flagship mobile application, designed to provide services to all possible users of the university.  The goal of this project is to allow GoMizzou Staff to edit the master tables involved with the GoMizzou webservices.  These master tables are the starting point for all window services (which feed the web services).  Production URL: https://appsprod.missouri.edu/GoAdmin Responsibilities: Developed Application using AJAX controls like modal popup, ASP.Net server controls like listview, formview, worked on Clientside and Server side Validations and created Master Pages.  Filtering of the data of listview based on the role.  Used n-Tier Architecture, Created the Business Logic Layer by using Class Libraries to interact with database.  Modified the existing webservices like SocialSpirit, News webservices, Events web and windows services.  Created ASP.Net User Controls to reduce the complexity of user interface design Created dynamic queries, stored procedures, Views and triggers in SQL server for the database manipulation.  Mizzou Checkout: The goal of the project is to develop a web application for Checkout process similar to shopping cart for various departments who met the certain rules.  Responsibilities: Used Smpt server to send emails Developed C# Class Library to import the data from the CSV file to system LIM Service for late fee assessment Access to page based on the role (Role based authentication) Personalized Email for Outlook: The goal of the project to give students to customize their outlook email.         Education      Master of Science  ,   Computer Engineering   Present     University of Missouri   Ôºç     State      GPA:   GPA: 3.7   Computer Engineering GPA: 3.7       Bachelor of Technology  ,   Electrical and Electronics Engineering   May 2013     Jawaharlal Nehru Technological University      India    GPA:   GPA: 3.65   Electrical and Electronics Engineering GPA: 3.65       Skills     ASP.NET, VB.Net, Active Directory, ADO.Net, Dreamweaver,   Web Development, AGILE, AJAX,  HTML, IDE, Java, JavaScript, JQuery, Analyst, Application Development, approach, budget, C, C++, catalogs, charts, CSS, Checkout process, client, clients, data warehouse, Database, DCL, Eclipse, edit, editor, Email, estimating, features, Frame, functional, , Logic, meetings, Access, C#, Excel, Outlook, Power point, Windows, window, Microsoft Word, Network, Operating System, page, pdf, Programmer, Programming, progress, quality, QA, Research, scheduling, Scrum, SDLC, Software Development, sorting, SQL, SQL server, tables, tutoring, user interface design, Utilities, validation, Visual Studio, website        "
INFORMATION-TECHNOLOGY,"         CONSULTANT         Experience      Consultant  ,     05/2017   to   Current     Company Name   ‚Äì   City  ,   State      Managed project schedule and local and remote staff to collect Water Main data and update GIS system.  Develop business process and productivity reports to manage field book scanning project and Water Main data collection project.  Provide Application support for CIS, Infor CMMS, and Neptune AMR applications.  Maintained SharePoint site for I/T department.  Assist Desktop support team with desktop and application user issues.  Developed secure FTP scripts during implementation of CIS and AMR applications after Ransomware attack.         Utility Solutions Consultant  ,     02/2006   to   04/2017     Company Name   ‚Äì   City  ,   State      Install and configured Cityworks CMMS application, including XML modifications.  Led configuration requirements gathering effort for Cityworks application implementation.  Prepared and provided training for CIS, Meter Reading software, and CMMS applications.  Provided Application support for CIS, CMMS, and AMR applications.  Developed data import file layouts and Crystal Reports for Lucity CMMS application.  Performed system configuration for Lucity CMMS application.  Installed and configured Infor Enterprise Asset Management 11.1 application and SQL Server database.  Led System Administration team to design and configure user security for Infor Public Sector application.  Led configuration requirements gathering effort for Infor Public Sector application upgrade.  Provide Application support for CIS, CMMS, and AMR applications.  Assisted the City of Cleveland with the installation of their AMI Fixed Network.  Developed the Residential AMI Meter Deployment schedule for City of Cleveland AMI Project.  Led team to manage data interfaces between City of Atlanta and Contractor systems during the AMR replacement program.  Develop business process and reports to manage Automated Meter Reading meter replacement program for City of Atlanta, Bureau of Drinking Water.         CEO/Consultant  ,     02/2000   to   02/2006     Company Name   ‚Äì   City  ,   State      Managed Griffin Technology Group budget, taxes, expenses and contracts Hired and managed employees, including scheduling client appointments for on-site PC support service.  Developed Crystal Reports for client management team to manage business within the Customer Information System.  Installed and configured Crystal Info Server 7.  Developed PL/SQL views to handle difficult data issues in reporting.  Gathered requirements for management reports, application changes, and tracking software.  Developed new applications using Access and Visual basic for Application for clients to track new projects.  Provided Application Support for Maximo, Maintenance Management Software and CSTAR, Customer Information System.  Assisted System Administrators in infrastructure upgrades and daily administration of HP-UX Servers.         Information Technology Consultant  ,     10/1999   to   12/1999     Company Name   ‚Äì   City  ,   State      Developed new PL/SQL Stored Procedures and Functions to build financial summary data.  Developed SQL queries against Oracle 8 database.         Information Technology Consultant  ,     08/1999   to   10/1999     Company Name   ‚Äì   City  ,   State      Created a new system functionality using Pro C code.  Modified existing program to fix errors with other processes.  Worked with DBA to build Oracle triggers and procedures and test programs.         Information Technology Consultant  ,     05/1998   to   07/1999     Company Name   ‚Äì   City  ,   State      Maintained and Enhanced C and Uniface program code and Unix Shell scripts.  Developed new application development environment for future MMI software development.  Developed new process to replace outdated or broken processes.         Information Technology Specialist  ,     04/1996   to   04/1998     Company Name   ‚Äì   City  ,   State      Provided development services to client at client's site.  Developed management reports using GQL\User and Sybase SQL Server database in OS/2 environment.  Developed reports database using Lotus Approach 96 in Windows 95 environment.  Modified and maintained Uniface 6.1 Code in the Windows NT environment, during migration from Uniface 5.2 in OS/2 environment.         Senior Programmer  ,     03/1994   to   04/1996     Company Name   ‚Äì   City  ,   State      Develop and maintain application using Uniface 5.2, Oracle 7.3, and image software PowerImage.  Maintained an Oracle database, including creating new tables and triggers and Application Support.  Led sessions with users to collect requirements, develop new features and improve current features of application.         Education      Bachelor of Science  :   Computer Science  ,   December 1993     GEORGIA INTITUTE OF TECHNOLOGY   -   City  ,   State    Computer Science       Summary    Information Technology professional with 20+ years of experience working in various roles. Possesses written and verbal communication skills and excellent interpersonal and leadership skills.      Highlights        Proficient in Software Development Life Cycle, Project Management, Oracle and SQL Server databases.
Proficient in Crystal Reports, Windows and UNIX environments, and Automated Meter Reading and Utility Billing systems, Shell Scripting and SharePoint.
Programming Languages: C/C++, PL/SQL, Visual Basic, Uniface, PHP, HTML, XML.            Skills    application development, Lotus Approach, Asset Management, Billing systems, book, budget, Develop business, Business Process Analysis, C, C++, client management, contracts, Crystal, Crystal Reports, Client, clients, data collection, DBA, databases, database, XML, features, financial, FTP, GIS, HP-UX, HTML, PHP, image, ITIL v, Access, SharePoint, Windows, Windows 95, Windows NT, migration, Enterprise, Network, Oracle 7.3, Oracle, Oracle database, PL/SQL, Oracle and SQL, Oracle 8, OS/2, PC support, Pro C, processes, Programming, Project Management, Reading, reporting, requirements gathering, scanning, scheduling, Servers, scripts, Shell Scripting, Software Development, SQL, SQL Server, Sybase SQL Server, System Administration, system configuration, tables, taxes, Desktop support, Uniface 6.1, Uniface, Uniface 5.2, UNIX, Unix Shell scripts, upgrades, upgrade, Visual Basic   "
INFORMATION-TECHNOLOGY,"         DATABASE PROGRAMMER/ANALYST (.NET DEVELOPER)       Summary     Software Engineer with 2 years in Web Developer specializing in front end development. Proficient in Software Development Life Cycle (SDLC) and SRUM AGILE methodologies of development process to produce software solutions by team. Involved in designing, planning, developing and implementing Microsoft .Net based solutions that meet quality and code standards using C#, ASP.Net, ASP.Net MVC JavaScript, jQuery, CSS, Bootstrap CSS, HTML, XML and AJAX. Strong experience in data retrieval and manipulation using ADO.Net data objects such as Dataset, Data Reader, Data list, Data Adaptor, Entity Frame work. Good experience in writing Class Library using C# , LINQ to SQL queries in Database Access layer to interface with SQL Database. Worked extensively with .Net Server Controls, Web User Controls, Data Grid, Web Control, Form Validation Controls and created Custom controls. Worked on creating and modifying Table Definitions, stored procedures in SQL Database. Modified and written web services using C# to interact with the other applications so data can be served. Used Red Gate SQL Compare to deploy database from one server to another server (Dev -> Test/QA).Worked on .NET security features such as Form-Based Authentication and Role-Based Authorization. Used various ASP.Net client side and server validation Controls, used JavaScript for client side validations. Involved in bug fixes and production support. Worked closely with Scrum Master for backlog catalogs, feature catalogs and prioritized the tasks Participated in daily scrums and weekly meetings with the project sponsors to meet expectations and deadlines Interact with QA to ensure the defects are properly cleared to attain the quality standards Providing demos to the QA team at the end of the sprint to push for its final stage. Worked with cross-functional teams to meet project.       Highlights          C#,  Java, VB.Net, C, C++   ,.Net Technologies:  	.Net Framework 4.0/4.5, ASP.Net, ASP.NET MVC, VB.Net, ADO.Net, Entity Framework, AJAX, Web Service, LINQ,  Entity Framework, LINQ queries. ASP.Net, HTML, CSS, JavaScript, JQuery, Bootstrap CSS.  IDE: 			Visual Studio, Eclipse, NetBeans, Dreamweaver  Database: 		SQL, MySql  Operating System: 	Windows  Version Controls : 	Tortoise SVN, GitHub  Others: 			Microsoft Word, Excel, Access, Power point              Experience      Database Programmer/Analyst (.NET Developer)     Jun 2014   to   Feb 2016      Company Name   Ôºç   City  ,   State     Description: ¬†  Worked as Graduate Research Assistant performing the duties of Database Programmer/Analyst at Application Development Network (ADN), DoIT which supports University of Missouri System faculty and students through agile and rapid creation of new applications.    Projects: ¬†   Atlas:    ¬†   Description: ¬†  This project is all about requesting, scheduling the tutoring sessions. There are three roles tied to application they are Tutee, Tutor, and Scheduler. A tutee requests for tutoring for the classes that he/she enrolled and gives availability apart from the class timing through Availability Grid and Tutor submits availability. A scheduler will go through those availabilities and schedule time and location for tutoring. Also, there are some set of rules for dropping the tutoring sessions which are incorporated in this project. The other piece of this project is automated emails through Scheduled task which runs every day.   Responsibilities: ¬†   Created a Availability Calendar Grid. In grid each cell represents time (1 hour span) and day of the week. Clicking on the cell toggles the availability. Automatically populated the course schedule which comes from different database(Worked with data warehouse team in order to get that data)  Developed C# Console Application for Scheduled email task.  Got rid of data tables and table adapters in the main project as they are tightly coupled. Created Class libraries out of the main project to access the database which can be used by both Console Application for Schedule task and web application.  Integrated Open Source HTML text editor CKEditor into the website.    Used jQuery for filtering, sorting and search the listview, JavaScript for clientside validations.  Used role based authorization for various pages.    Occupational Therapy: ¬†   Description: ¬†  The goal of the project to refractor the old application with new templates and replace the assemblies. Adding functionalities to upload pdf files.    Responsilities:  Created separate Login page for Administrator and Students. Used Active Directory (AD Group) to restrict other department Students.  Developed a web interface for Administrators to upload the pdf files into database which can be viewed by students.  Updated the entire application by using new Visual Studio 2013 template which make use of Bootstrap CSS by changing the master pages.  Modified the structure of database to login.   Used Redgate SQL Compare to copy the data from database from dev server to test sever.    Replaced the old ADN Utilities assemblies with new DoIT Utilities assemblies.     AppInventory:    ¬†   Description: ¬†  The goal of the project to allow the admins, managers, scrum masters of the organization to keep track various applications which includes their developed, ongoing and future projects. For every application there are application parameters which includes App Structure, Remedy group, User Departments etc. and each application has different version. For each version the parameters are Prod, QA, test URL, DCL, Database, platforms, framework used to develop application, UAT dates etc. Scrum Masters can estimate the length and cost to build the application (Project Estimator) based on number of developers, Sprint length, weeks of UAT etc which they can share with clients. After starting the project they can keep track of current progress by budget, sprint burndown charts.   Responsibilities: ¬†   Entity Framework was used using Database first approach.   LINQ was used in the DAL (Data Access Layer) to interact with the Database  Consumed ADO.Net Entity Frame Work for Entity Data Model, Entities, Relationship Mapping, and Querying Data.  Console Application to import the data from CSV files to populate them into the system.  Automatic logout when user is idle for a specified time by using session parameters and JavaScript.  Used client side validations, onbeforeunload and onunload events in Javascript.   Worked on agile environment.   Participated in daily scrum meetings to discuss the status of development, planning and estimating the points and UAT.      GoAdmin: ¬†   Description: ¬†  GoMizzou is the University of Missouri flagship mobile application, designed to provide services to all possible users of the university. The goal of this project is to allow GoMizzou Staff to edit the master tables involved with the GoMizzou webservices. These master tables are the starting point for all window services (which feed the web services).   Responsibilities: ¬†   Developed Application using AJAX controls like modal popup, ASP.Net server controls like listview, formview, worked on Clientside and Server side Validations and created Master Pages.  Filtering of the data of listview based on the role.  Used n-Tier Architecture, Created the Business Logic Layer by using Class Libraries to interact with database.  Modified the existing webservices and windows services.  Created ASP.Net User Controls to reduce the complexity of user interface design  Created dynamic queries, stored procedures, Views and triggers in SQL server for the database manipulation.     Mizzou Checkout: ¬†  The goal of the project is to develop a web application for Checkout process similar to shopping cart for various departments who met the certain rules.    Responsibilities: ¬†   Used Smtp server to send emails with attachment to the email  Developed C# Class Library to import the data from the CSV file to system  Used LIM Service for late fee assessment  Access to page based on the role (Role based authentication)         Education      Master of Science  ,   Computer Engineering   Present     University of Missouri   Ôºç     State      GPA:   GPA: 3.7   Computer Engineering GPA: 3.7       Bachelor of Technology  ,   Electrical and Electronics Engineering   May 2013     Jawaharlal Nehru Technological University      India    GPA:   GPA: 3.65   Electrical and Electronics Engineering GPA: 3.65       Skills        "
INFORMATION-TECHNOLOGY,"         OPERATIONS RESEARCH ANALYST       Summary     Personable project manager successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy.  More than eight years of progressive management experience and repeated success in developing project initiatives, directing project plans and achieving performance targets. ¬†           Highlights          Organized  Unsurpassed work ethic  Results-oriented  Detail-oriented      Process improvement  Management information systems  Work flow planning  Software/hardware support experience            Accomplishments      Initiation and design of equipment testing program leading to Memorandum of Understanding between the Department of Homeland Security National Urban Security Technology Laboratory and the New York Police Department.  Recipient of numerous awards for both team and individual performance.  Completed government training and certification program for Test and Evaluation Manager Level II.  Developed working relationships with many State and local responder agencies.        Experience      Operations Research Analyst   01/2010   to   Current     Company Name   City  ,   State       Initiated and managed program to test incoming radiation detection equipment into New York, New Jersey and Connecticut. Since 2009, the project has tested over 25 million dollars worth of equipment and more than 10,000 units.  Activities included process and procedure development, instrumenting and maintaining test facilities and managing and scheduling testing team.  Coordination of activities with the New York Police Department (NYPD) Counter Terrorism Bureau, other state and local first responder organizations in the New York City Metropolitan Area and the Brookhaven National Laboratory.          Information Technology Specialist   03/2003   to   01/2010     Company Name   City  ,   State       Data Collection and Test Manager for the Department of Homeland Security and NYPD collaborative acquisition program for a roadway deployed radiation detector prototype. Planned and executed initial data collection effort in support of the acquisition project. Effort involved coordination with NYPD, regional toll authorities, and National Laboratories. Developed the data collection plan, budget and schedule. Managed test team staff, and provided oversight of acquired prototype and final prototype testing program, including test planning, coordination, scheduling and budgeting. Provided technical support to program team on development of the Request for Information and proposal reviews.  Training and deployed as a technical expert in analysis of radiation spectra. Provided expert radiological assistance to the first responder community with very short turn around time. The radiation equipment supported by this program provides spectral signatures of radioactive materials. Addressed incident calls and evaluated these spectral signatures for potential national security threats.  Appointed Data Collection Lead for Advanced Spectroscopic Portal test campaign at the New York Container Terminal. A responsibility that required coordination with Federal managers, local officials and law enforcement. Major responsibilities included training and oversight of the screening team.  S&T Countermeasures Test Beds Collaborative Website Manager and Information Technology Field Coordinator. Performed technology installation, integration and data analysis of radiation detection data in an operational setting. Coordinated with technology users from DHS headquarters, National Laboratories, State and Local Representatives to provide services and reports via the main collaborative website.          Information Technology Specialist   08/1999   to   03/2003     Company Name   City  ,   State       Designed data structures and developed systems for science related database applications.   Assistant to the Protecting Human Subject Program Manager. This assignment included coordination of the Department's Human Subjects Working Group including organization/planning of meetings and on site reviews as well as reviewing and editing applications and published materials.          Education      BS  :   Management Information Systems   May 2005       New York University   City  ,   State       GPA:   Magna Cum Laude GPA: 3.922 Inducted into Alpha Sigma Lambda Honor Society
Dean's List: Fall 2001, Spring 2002     Coursework Included:  Statistical Methods, Economics, Database Design, System Analysis and Design, Business Organization and Management, Management Information Systems, Object Oriented Analysis, Interactive Design, and IT Networking         Skills     Project Management, Information Design, Relationship Building, Information Technology, Procedure Development, Scheduling, Website Design, MS Office Suite, Training Development, Quality Processes, Event Planning, Work Breakdown Structures    "
INFORMATION-TECHNOLOGY,"         PRODUCTION ASSOCIATE       Summary    Conclude your application letter by thanking the employer for considering you for the position. Include information on how you will follow-up. Complimentary Close Sincerely, Signature The following application letter template lists the information you need to include in the letter you submit with your resume when applying for a job. Use the application template as a guideline to create customized letters to send to employers with your resume. Then review letter samples to get ideas on writing your own application letters. The first paragraph of your job application letter should include information on why you are writing. Mention the job you are applying for and where you found the position. If you have a contact at the company, include it. Middle Paragraphs: The next section of your cover letter should describe what you have to offer the company. Make strong connections between your abilities and the requirements listed in the job posting. Mention specifically how your skills and experience match the job. Expand on the information in your resume, don't just repeat it. Try to support each statement you make with a piece of evidence. Use several shorter paragraphs or bullets rather than one large block of text. Conclude your application letter by thanking the employer for considering you for the position. Include information on how you will follow-up. State that you will do so and indicate when (one week's time is typical). You may want to reduce the time between sending out your resume and follow up if you fax or email it. View More Free Email Newsletter Top of Form Let About.com send you the latest from our Job Searching Expert. You can opt-out at any time. Please refer to our privacy policy for contact information. Bottom of Form Copyright Alison Doyle This cover letter takes the position requirements and matches the applicant's skills to those requirements. This way, the resume reviewer can see the candidate's relevant qualifications at a glance. Sample Targeted Cover Letter Your Name Your Address Your City, State, Zip Code Your Phone Number Your Email Date Name Title Organization Address City, State, Zip Code Dear Mr./Ms. Last Name: I am interested in the Coordinator position advertised on XYZ. My resume is enclosed for your review. Given my related experience and excellent capabilities I would appreciate your consideration for this job opening. My skills are an ideal match for this position. Your Requirements: Responsible for evening operations in Student Center and other facilities, including managing registration, solving customer problems, dealing with risk management and emergencies, enforcement of department policies. Assists with hiring, training, and management of staff. Coordinate statistics and inventory. Experience in the supervision of student staff and strong interpersonal skills are also preferred. Valid Minnesota driver's license with good driving record. Ability to travel to different sites required. Experience in collegiate programming and management. My Qualifications: Register students for courses, design and manage program software, solve customer problems, enforce department policies, and serve as a contact for students, faculty, and staff. Hiring, training, scheduling and management of staff, managing supply inventory, and ordering. Minnesota driver's license with NTSA defensive driving certification. Extensive experience in collegiate programming and management. Excellent interpersonal and communication skills. I appreciate your taking the time to review my credentials and experience. Again, thank you for your consideration. Sincerely, Your Signature (for hard copy letter) Your Typed Name INFORMATION TECHNOLOGY TECHNICIAN TIER ONE TECHNICAL SUPPORT - HELP DESK TECHNICIAN Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier One Technical Support and/or Help Desk role.  Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance.  In-depth knowledge and understanding of numerous software packages and operating systems.  Skilled in providing Customer and End-User Help Desk Support.  Easily identify and resolve technical issues and concerns.  Excellent communication and presentation capabilities.         Accomplishments      Begin your letter greeting with ""Dr./Mr./Ms.  Last Name."" If you do not know the employer's last name, simply write ""Dear Hiring Manager"" or leave the greeting off the letter and start with the first paragraph.  Body of Letter First Paragraph: Why you are writing - mention the job you are applying for and where you found the listing.  Middle Paragraph(s): What you have to offer the employer - mention why your skills and experience are a good fit for the job.  Last Paragraph: Say thank you to the hiring manager for considering you and note how you will follow up.  Signature End your cover letter with your signature, handwritten, followed by your typed name.  If this is an email, simply include your typed name, followed by your contact information.  When you are writing letters, it's important to select a font that is clear and easy to read.  Here's how to choose a letter font that is professional and readable, as well as how to choose the appropriate font size for your letter.  It is important to select a font that is large enough so that the reader doesn't have to squint to read your letter, but not so big that your letter doesn't fit well on a page.  Use a Basic Font Using a simple font will ensure that your letter is easy to read.  Basic fonts like Arial, Verdana, and Times New Roman work well.  Depending on how much content you have in your letter select a 10 or 12 point font size.  It's best if you can format your letter so it fits on one page.  Regardless of the font size you select, there needs to be space at the top of the letter and between each paragraph and each section of your cover letter.  Here's how to space your cover letter.  When you are using Microsoft Word, here is how to select a font for your letter and how to select the font size.  If you're using a different word processing program, the process is similar.  Select the content of your cover letter then choose a font and a font size.  You may need to try a couple of different sizes to make sure that your cover letter fits on a single page.  How to Select a Cover Letter Font Select a font from the list at the top of your document before you start writing your letter, or: Type your cover letter.  Highlight the content of your letter.  Either select the font from the pop-up window or select the font from the list at the top of the document.        Experience      Production Associate   03/2006   to   Current     Company Name   City  ,   State       cover letter typically accompanies each resume you send out.  Your cover letter may make the difference between obtaining a job interview or having your resume ignored, so it makes good sense to devote the necessary time and effort to writing effective cover letters.  A cover letter should complement, not duplicate, your resume.  Its purpose is to interpret the data-oriented, factual resume and add a personal touch.  A cover letter is often your earliest written contact with a potential employer, creating a critical first impression.  Find out more of the differences between a resume and a cover letter.  There are three general types of cover letters: The application letter which responds to a known job opening (review samples) The prospecting letter which inquires about possible positions (review samples) The networking letter which requests information and assistance in your job search (review samples) Your cover letter should be designed specifically for each purpose outlined above as well as for each position you seek.  Do not design a form letter and send it to every potential employer (you know what you do with junk mail!).  Effective cover letters explain the reasons for your interest in the specific organization and identify your most relevant skills or experiences (remember, relevance is determined by the employer's self-interest).  The letter should express a high level of interest and knowledge about the position.  Keep in mind that your cover letter doesn't need to be long - a page is plenty.  Here's information on how long a cover letter should be.  Bottom of Form The following application letter format lists the information you need to include in the job application letter you send with your resume.  Use this as a guideline to create customized application letters to send to employers.          Information Technology Technician   01/2000   to   10/2002     Company Name   City  ,   State       Provided computer help desk support via telephone communications with end-users.  Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.          Information Technology Technician   02/1996   to   01/2000     Company Name   City  ,   State       Provided computer help desk support and technical training on hardware/software to end users.  Documented help desk tickets/resolutions, and provided overall assistance in daily administration of a Novell Netware 4.11 Network.  Performed set-up, break-down, and transport of agency equipment on an as-needed basis.          Personal Information    Select the font size you want to use the same way. Proofread your cover letter. Print your cover letter, even if you are going to upload it online, to make sure that it is formatted, properly spaced, and looks the way you want. Writing a cover letter can seem like a difficult task. After all, cover letters makes some sort of a request - whether for an interview or more information - and are generally addressed to someone you haven't met before. If you take it one step at a time, however, you'll soon be an expert at writing cover letters to send with       Skills    Accounting, administrative, agency, Basic Programming, Bookkeeping, Business Communication, hardware, Finance, fundraising, help desk support, help desk, IBM, IBM Software, inventory, letters, Lotus 2.1, Macros, Marketing, mail, Office, MS-DOS, Network, networking, Novell Netware, Novell Netware 4.11, page, Programming, express, Shorthand, technical training, telephone, troubleshooting, Typing, Word Processing, WordPerfect 5.1, written      Additional Information      Select the font size you want to use the same way. Proofread your cover letter. Print your cover letter, even if you are going to upload it online, to make sure that it is formatted, properly spaced, and looks the way you want. Writing a cover letter can seem like a difficult task. After all, cover letters makes some sort of a request - whether for an interview or more information - and are generally addressed to someone you haven't met before. If you take it one step at a time, however, you'll soon be an expert at writing cover letters to send with   Job Application Letter Format Contact Information Name Address City, State, Zip Code Phone Number Email Address Date Employer Contact Information (if you have it) Name Title Company Address City, State, Zip Code Salutation Dear Mr./Ms. Last Name, (leave out if you don't have a contact) Body of Application Letter The body of your application letter lets the employer know what position you are applying for, why the employer should select you for an interview, and how you will follow-up. First Paragraph The first paragraph of your letter should include information on why you are writing. Mention the job you are applying for and where you found the job listing. Include the name of a mutual contact, if you have one. Middle Paragraph(s) The next section of your application letter should describe what you have to offer the employer   Application Letter Template Contact Information The first section of your letter should include information on how the employer can contact you. If you have contact information for the employer, include that. Otherwise, just list your information. Your Personal Information FirstName LastName Street Address City, State, Zip Code Phone Number Email Address Date         Education      KnowledgeSoft, Inc., Mechanicsburg, PA, 3/1997
Courses in Intranetware 4.11 Administration and 4.1a Advanced Administration     12 1993       Shippensburg University of Pennsylvania   City  ,   State               B.S.B.A  :   Business Administration/Office Administration   12 1993       John L. Grove College of Business    Business Administration/Office Administration        Business Communication, Business Programming, Marketing, Finance, IBM Software Applications, and Management                  A.A     5 1991       Harrisburg Area Community College   City  ,   State       GPA:   GPA: 3.11    Accounting, IBM Software Applications, Intermediate Lotus 2.1, Advanced Lotus 2.1 Macros, MS-DOS Commands, IBM Basic Programming, Advanced WordPerfect 5.1, and Novell Netware GPA: 3.11          Academics/Business   1 1988       East Pennsboro Area High School   City  ,   State       Academics/Business Typing, Word Processing, Office Procedures, Bookkeeping, and Shorthand
Recipient of Award for East Pennsboro Most Outstanding Business Student     "
INFORMATION-TECHNOLOGY,"         IT MANAGEMENT           Career Overview    Detail-oriented professional with extensive Information Technology experience in hardware and software troubleshooting/management. With additional experience in networking, task automation, server technologies, digital graphic design, client + server side programming technologies and popular industry software packages including Microsoft Office and Adobe Creative Suite.      Qualifications        Education and certificates          Troubleshooting q   CompTIA A+ certified (2012)          q   Advanced troubleshooting q   CompTIA Net+ certification class       q   Virus and spyware removal q   MCSA certification class          q   Computer diagnostics and repair q   Web Development I + II class          q   Gaming console repair and q   Digital media manipulation class          modification q   Java programming class          q   Mobile device repair q   Hardware support and Programming and Web          troubleshooting q   HTML - HTML5          q   Optimizing and performance tuning q   XML          q   Audio and video technologies q   CSS - CSS3          q   Medical technology installation and q   JavaScript          troubleshooting q   Command Line q   Java          Management q   ActionScript          q   Hardware and software upgrade q   PHP          planning q   Database servers          q   Documentation q   Android mobile application          q   Organization development          q   Multi-project priority management q   Content Management Systems (CMS)          Operating Systems q   Website enhancement          q   Windows 95 - 8 q   Storyboarding          q   Windows Server 2003 - 8 q   Search Engine Optimization (SEO)       q   Windows Phone 7.0 - 8.0 q   Social Media and marketing          q   Multiple Linux Distributions q   Ubuntu 10.04 LTS - 12.10 Networking          q   Android 1.0 - 4.0.4 q   Cloud computing          q   Mac OS X v10.0 - v10.8 q   Server management          q   IOS 1.0 - 6.1 q   Active directory q   Remote connection technologies          Programs q   Proficiency in numerous protocols      q   Microsoft Office 2010 including TCP/IP          q   Small business management q   Information security          software (client and server) q   Wireless technologies          q   Adobe Creative Suite 5 q   Telephony technologies q   Wiring and Network engineering          Graphics and Media q   Photo enhancing Electronics          q   Brochure and newsletter formatting q   Electronic circuits and components     q   Audio and video editing q   Circuit diagrams and Prototyping       q   Logo and business card q   Logic, electronic and computational algorithms q   Electromagnetisms and waves q   Quantum particle mechanics          q   As well as many miscellaneous IT q   Energy and electrical alternatives         skills. (Solar)              Accomplishments      Rebuilt a client's website from the ground up and increased monthly hits from 3422 to 40884 in a matter of a few months.  Designed, priced, built, and installed a complete information system upgrade for a client; including networking devices, wiring, client computers, server and software.  Diagrammed, prototyped, and assembled a portable USB phone charger outputting optimal voltage and amperage, with circuits and components small enough to all fit in an Altoids tin.  It allows next to unlimited portable phone charging due to the device itself being recharged by a small solar panel on the top.  Automated and streamlined daily office tasks for client using Batch Scripting.  Troubleshot medical technology including X-ray machines and medical industry client and server software (Eaglesoft).  Information Technology project management experience.  Programmed a cloud storage website allowing a client access to a shared home network drive from any browser, anywhere.  It includes security login, uploading and downloading.        Work Experience      IT management    March 2012   to   November 2012     Company Name   Ôºç   City  ,   State      In charge of planning, budgeting, and executing all IT projects.In addition to office troubleshooting, building/managing the company website and designing/updating the business's electronic newsletter.          Information Technology Consultant    July 2011   to   February 2012     Company Name   Ôºç     State      Contracted IT consulting work from client computer repair to network expansion.             May 2011   to   July 2011     Company Name   Ôºç   City  ,   State      In charge of company website management, social media administration, as well as assisting in administrative tasks.          Education and Training      Associate of Science   :   Information Technology  ,   2014    Lyons Township   Ôºç   City  ,   State  ,   United States    Information Technology        High School Diploma        General Education                  Coursework in computer science all 4 years        GPA:   Diamond Achievement Academic award * Honor Roll    Diamond Achievement Academic award * Honor Roll        Skills    A+ certified, ActionScript, Active directory, administrative, Adobe Creative Suite 5, Photo, Audio, Brochure, budgeting, business management, client and server, CMS, Hardware, computer repair, consulting, Content Management, CSS, CSS3, client, Database, designing, Documentation, Electronics, XML, Graphics, Hardware support, HTML, HTML5, PHP, Information security, Java, Java programming, JavaScript, Linux, Logic, Logo, Mac OS, managing, marketing, Medical technology, Microsoft Office, office, Windows, Windows 95, Network engineering, network, Networking, newsletter, Operating Systems, Organization development, Programming, protocols, Prototyping, Search Engine Optimization, servers, Storyboarding, TCP/IP, Telephony, Phone 7.0, Troubleshooting, upgrade, video, video editing, Web Development I, Website, website management, Windows Server, Wiring   "
INFORMATION-TECHNOLOGY,"         WORKING         RF SYSTEMS ENGINEER             Qualifications        Microsoft office/Office for Mac, pages, numbers, keynote ¬∑ RF/Microwave software: Ansoft Designer, AWR Microwave Office. ¬∑ RF test instruments: Spectrum analyzer, Vector Network/Signal Analyzer, Logic Analyzer, etc. ¬∑ Programming language: C/C++, Python, Java, Matlab, and LabView ¬∑ Circuit design software: SPICE, NI Multisim ¬∑ PCB design software: Eagle, PCB Artiest            Experience      Working         RF Systems Engineer    May 2014   to   Current     Company Name          Qualification   ¬∑ Multidisciplinary background: RF hardware designs, manufacturing operations and data analyst.  Summary         ¬∑ Experienced in developing hardware's DFM procedures, checklists and requirements to subcontractors ¬∑ Perform EVT, DVT, PVT verifications and utilize FA process to drive root cause from system to unit level ¬∑ Team leader on multiple end-to-end technical project design, development, testing and validation ¬∑ Manage Test/Production readiness reviews and drives quality requirement for post-ramp qualification ¬∑ Ability to manage multiple projects simultaneously, self-starter with innovation and sharp attention to details Experiences     - New RF systems introduction on satellite communication architecture designs and proposals - Define RF hardware unit DFM procedures and requirements for Antenna, receivers, filters, and amplifiers - Lead suppliers by providing technical design specifications and testing requirements to meet SSL standards - Utilize FA process to monitor overall project field performance.  Audits and DFM reviews on-site with suppliers - Investigated the algorithm to optimize the overall RF system performance for design, manufacturing and testing - Perform EVT, DVT and PVT validations and quality measurements for satellite assembly at system and unit levels - Drive and track closure on any RF components and modules NCs and issues impact to production readiness - Work with cross-functional teams to execute completion of satellite system design to fulfill contract requirement - Generate cascade RF performance prediction analyses (i.e.  NF, Gain, IP3, 1dB-Comp, spurious, etc) - Exercises independent judgment in developing methods, techniques, and evaluation criterion for obtaining results - Monitor and measure manufacturing processes to reduce losses, decrease time span and improve quality.          System Data Analyst    August 2011   to   December 2013     Company Name          Prioritize and extract big data from Purdue University's SQL database and maintain its accuracy and completeness - Develop and implement data collection systems strategies that optimize statistical efficiency and data quality - Data manipulation language SQL commands and utilize statistical tools including Excel, SAS, and SPSS.  Create complex charts and temporarily databases, perform data mining, and develop pivot tables for publication - Design and customize reports based upon data structure and determine additional data collection requirements - Provide documentation based on audit and report criteria to investigators and research staff - Serve as a resource for non-routine inquiries such as requests for statistics or surveys.          Electrical/Validation Engineer    May 2011   to   August 2011     Company Name          Develop and maintain data requirement for PCBA EVT, DVT, and PVT assembly for touch-pads - Design and implement automated test for sensitivity, packrat, hovering, profiles, ripple, GSM, EMI, and ESD - Monitor manufacturer IC packaging test yields and field return failure data to identify root cause - Develop in-depth reliability testing procedures: storage, thermal stock, drop and tap tests - Perform debug and troubleshooting of product in house and at contract manufacturer site for support - Contribute in manufacturing diagnostic reviews to improve overall debug process more efficiently and effectively - Support internal and external customer related to lab data collection and verification of an application issue.          Education      M.S   :   Electrical and Computer Engineering  ,   Dec. 2013    PURDUE UNIVERSITY          GPA:   GPA: 3.9/4.0    Electrical and Computer Engineering GPA: 3.9/4.0        B.S   :   Electrical and Computer Engineering  ,   Dec. 2011    GPA:   GPA: 3.2/4.0    Electrical and Computer Engineering GPA: 3.2/4.0 Thesis          The Design and Evaluation of a 5.8 GHz Laptop-Based Radar System
Publication     ¬∑ Innovative laptop radar design to operate in both FMCW and CW mode ¬∑ Doppler shift (DTI), ranging (RTI), and SAR measurement capability ¬∑ Operate in ISM frequency band with +13dBm transmitting power ¬∑ Data acquisition and signal processing using Matlab              Skills    big data, C, C++, charts, Circuit design, hardware, Data acquisition, data analyst, data collection, data mining, databases, database, dBm, DTI, design software, documentation, functional, GSM, innovation, Java, LabView, Team leader, Logic Analyzer, Mac, manufacturing processes, Matlab, Excel, Microsoft office, Office, Microwave, Radar, NCs, Network, dB, packaging, pivot tables, Programming, project design, proposals, Publication, Python, quality, requirement, research, SAS, self-starter, Spectrum analyzer, SPSS, SQL, SSL, statistics, surveys, system design, troubleshooting, validation   "
INFORMATION-TECHNOLOGY,"         BUSINESS SYSTEMS ANALYST I           Qualifications        TECHNICAL SKILLS: Business Applications: SAP Web Intelligence, Informatica Data Explorer, MS Visio, MS Project, Rational Rose, Business Objects Languages: SQL, UML,C, C++ , Core Java , Perl Web Development: HTML, XML, PHP Operating Systems: Windows XP/Vista/7, Linux Databases: Netezza, MS SQL Server 2005/2008, Oracle 9i/10g              Accomplishments      Organized workshops for SQL Server 2005 during the technical fest at Mumbai University Active member of Student Council of Asian Students at University of Maryland. Interface with the client and multi-disciplinary teams within Merkle (Business Intelligence, Information Technology, Database and Data Warehouse Developers) to support the solution delivery process  Work closely with clients to understand their marketing goals, design their marketing databases, facilitate optimum segmentation and provide platforms and reports to measure their marketing ROI.  Involved in designing and rolling out global marketing databases (North America, Europe and Middle East, Latin America) and thus well versed with Customer Data Integration and international data hygiene and standardization concepts. Enable the client to generate reports for Measuring ROI, effective channels , successful campaigns and optimum segments , trend analysis etc using tools like Business Objects Sound understanding of a projects life cycle, from demand generation to understanding the customer requirement and converting it into technical specifications and finally implementing the project. Jusitn: - Served as subject matter expert on marketing data and database design for European and Asia Pacific regions Involved the support of client requests such as adhoc reporting and campaign execution. Also responsible for identifying gaps in deployed functionality and building necessary new functionality alongwith correcting issues with current solution -data integration,data hygiene, cleansing CDI -created marketing programs based on client's requirements -supported existing solution on daily basis for any data or functionality issues -supervised change requests from development to implementation and performed QA on deliverables before handoff to client Automated Warranty Renewal Campaign Solution Project involved warranty based CRM marketing solution enabling warranty specific campaign execution and reporting Responsibilities: -Support of the deployed CRM database solution for Latin America region of Fortune 500 company focusing on Public and Large enterprises -Executed marketing programs on a weekly basis        Work Experience      Company Name    Business Systems Analyst I   09/2014   to   Current       Acted as lead BSA on client team to drive consistency and support projects spanning multiple regional databases and support teams  Primary contact for client, client partners and other stakeholders, managing daily responsibilities associated with delivering multi-channel database marketing programs.  Responsibilities include working with client and other stake holders to understand marketing program objectives and business rules that help define the metrics for program measurement  Partner with the client, client partners and other stakeholders to define campaign audience requirements, program specifications and business requirements Project: SMB CRM Marketing Database Solution  Maintaining global marketing data for advanced targeting and segmentation to drive optimal business results - Gathered and analyzed business requirements provided by client to draft detailed project specifications and lead developers through development and QA process - Managed primary ownership for creating artifacts like Business Requirement Document and Functional Requirement Documents - Performed gap analysis and Root Cause analysis for data issues and functionality and ensured client satisfaction Project: Consumer Global Marketing Database Solution  CRM solution for Latin America region of Fortune 500 High Tech company supporting data integration, marketing program execution, reporting and analytics - Led change requests within the cross-functional teams using the defined change management process ensuring timely deployment - Analyzed complex client data using Merkle's in-house methodologies and provided recommendations to improve marketing programs performance - Created automated processes minimizing the run-time and increased efficiency of database update and campaign deliveries Manage overall coordination, status reporting and stability of complex and cross-functional project oriented work efforts while continuing to evolve the solution delivery lifecycle to encompass multiple methodologies  Interacted with development and QA teams to ensure timely delivery of project deliverables while managing project timeline and communicating adjustments and issues to program management.  Responsibilities included creating documentation to detail functional requirements, technical solution design, code review, implementation and QA deliverables before handoff to client Project: Dell Financial Services Project is a service provided through Dell that provides credit line accounts to Dell customers that qualify. integrated database solution that allows us to use their customer data in Consumer marketing campaigns - Led project change requests throughout a full solution lifecycle performing requirements gathering, process documentation, data analysis and quality control - Lead solution discovery sessions with client stakeholders as a means to illicit solution requirements -Set up data load and automated processing of data extracts on a weekly basis -Responsible for process documentation consisting of Business requirements and functional requirements - Source to Target mapping and data dictionary -Designed and implemented email marketing campaigns for Canada region as per client's specifications -Created email marketing campaign targeting customers based on credit line account information - Reported on campaign attribution, performance, key metrics Interface with the client, marketing vendors, and cross-functional teams within Merkle on solution delivery and new project development Perform requirements gathering for change requests and maintain all documentation Synthesize complex and sometimes contradictory information into concise, readable, unambiguous written requirements at multiple levels of detail Support campaign management process to develop business goals, campaign requirements and campaign metrics. Build and maintain client reports relating to data quality and campaign measurement Work with Solution and Account Lead to define project scope, level of effort and timeline Work closely with the delivery team (including system software engineers, QA, regression test teams, and the product manager) ensure that your clients' solution is created with exceptional quality. - Accountable for determining and requesting campaign data elements from creative agencies to build accurate segmentations for targeted educational & public relations program deployments Provide input to Project Management regarding schedule, level of effort , project scope Manage client communication and expectation setting Lead change requests from initiation to delivery Interface with the client and multi-disciplinary teams within Merkle to support the solution delivery process Take direction from Project Management regarding schedule, scope, and cost tradeoffs Assist with the delivery of the system into production by designing and supporting the formal client acceptance process, according to Merkle's defined standards Accurately document requirements and acceptance criteria for a Merkle Marketing solutions Perform analysis of new data for inclusion in a marketing database, and ad-hoc analysis of data in the database to support the requirements process          Company Name    IT Analyst Intern   05/2011   to   12/2011     Assisted IT Admin for managing user access rights, user groups and documentation upload on MS SharePoint Analyzed business applications to determine if changes or upgrades are required by business users or processes Gathered business requirements and converted them into detailed technical and functional specifications Served as a technical liaison between end-users & application vendors to obtain solutions for application issues using HEAT ticketing system Tested vendor solutions and newly modified systems to ensure they meet client specifications Generate customized reports using Business Intelligence tools to meet user requirements        Company Name    IT Support   05/2010   to   07/2010     Used Sys-Aid ticketing software for handling service requests from library staff Responsible for troubleshooting and maintenance of hardware and software devices Maintained Local Area Network of UM Libraries and performed Ghosting, G-Disking processes        Education and Training      MS  :  Information Management    University of Maryland          MS in Information Management (Dec 2011) University of Maryland GPA 3.67 /4.0 Relevant Courses: Database Design, Web Enabled Databases (PHP), Information Architecture, Management of	Information and Services, Project Performance Measurement, System and Software Requirements        B.E  :  Computer Engineering    Mumbai University          B.E in Computer Engineering (May 2009) Mumbai University First Division Specialties:        Professional Affiliations    Active member of Student Council of Asian Students at University of Maryland      Skills    Database, Marketing, Systems Analyst, Project Management, Business Requirements, Solutions, Metrics, Qa, Documentation, Accountable For, Accounts To, Adjustments, And Account, Basis, Campaign Management, Client Communication, Clients, Consumer Marketing, Credit, Data Analysis, Data Quality, Financial Services, Mapping, Marketing Analysis, Marketing Campaign, Marketing Research, Process Documentation, Product Manager, Program Management, Public Relations, Quality Control, Requirements Gathering, Topo, Databases, Bsa, Business Systems Analysis, Change Management, Crm, Crm Marketing, Customer Relationship Management, Data Integration, Database Marketing, Deployment, Gap Analysis, Integration, Integrator, Qa Process, Root Cause Analysis, Satisfaction, Segmentation, Access, Business Intelligence, Functional Specifications, Liaison, Microsoft Sharepoint, Ms Sharepoint, Sharepoint, User Access, Writing Functional, C++, Data Warehouse, Front End, Front End Design, Front-end, Html, Informatica, Java, Lamp, Lamp Stack, Life Cycle, Linux, Microsoft Project, Ms Project, Ms Sql Server, Ms Sql Server 2005, Ms Visio, Mysql, Oracle, Perl, Rational, Rational Rose, Roi, Sap, Sorting, Sql, Sql Server, Sql Server 2005, Subject Matter Expert, Technical Specifications, Translated, Uml, Visio, Warranty, Windows Xp, Xml, Ghosting, It Support, Maintenance, Architecture, Database Design, Information Architecture, Php, Software Requirements   "
INFORMATION-TECHNOLOGY,"         PROJECT MANAGER       Summary     Technical Support Professional skilled at resolving complex customer service issues in a timely manner. Enjoys troubleshooting to find solutions to technical issues. Successful at driving financial and productivity results in fast paced environments.       Highlights          Windows XP/7/8, Server 2003/2008  Active Directory, MS Outlook 2007/2010  SCCM, RDC, SMS  PC Hardware/Software, Printers, Copiers, Laptops, Mobile devices  Routers, Switches, Storage  VPN, VOIP, Wifi  Avaya PBX systems  Remedy              Accomplishments     Exceeded monthly goals by successfully handling more than 50 calls per day. Reduced technical exceptions to management by 40% to only 15 per day.        Experience     07/2013   to   Current     Project Manager    Company Name   Ôºç   City  ,   State       Built and maintained successful relationships with service providers, dealers and consumers.  Provided base level IT support to company personnel.  Defined project deliverables and monitored status of tasks.  Delivered status reports to stakeholders for budgeting and planning purposes.  Collaborated with cross-functional teams to draft project schedules and plans.  Monitored costs, timescales and resources used to achieve [Goal].  Monitored team progress and enforced deadlines.  Partnered with [Department Name] and [Department name] to address [Issue description].  Planned, implemented and managed all project contracts, performed scheduling, risk analysis, quality control and trained staff.  Key Performance: Managed 40 team members with the ability to initiate/manage cross-functional teams and multi-disciplinary projects.  Increased productivity with critical thinking, decision-making and problem solving skills.  Planned, organized and scheduled daily activities.  Excellent communication skills to coordinate with customers, vendors, and stakeholders.  Skilled in leading, negotiating and delegating abilities.  Tolerant to stressed situations.         03/2004   to   07/2013     Information Technology Specialist    Company Name   Ôºç   City  ,   State      Trained new employees and explained protocols clearly and efficiently.  Researched issues on various computer systems and databases to resolve complaints and answer inquiries.   9 years experience working as an agent to all corporate systems in the field, call center and central service office.  Analyzed system problems, performed troubleshooting, ensured connectivity and trained staff.  Key Performance: Managed and supported workstations on TCP/IP, VPN, and Wi-Fi networks, managed Active Directory, SCCM, VOIP, Avaya PBX systems.  Managed and supported workstations in various locations with use of SMS (System management software) and remote tools such as VNC, RDC and Active Directory Facilitated Adds/Moves/Changes on Avaya PBX telephone systems Supported the integration of new technologies such as Cloud printing and CSO (Remote Enterprise) into operation.  Maintenance & Upgrades: Performed weekly health checks via SMS and documented results for problem resolutions Performed routine maintenance on workstations, IP phones, Xerox copiers, HP printers and laptop computers.  Performed all hardware/software upgrades servers, workstations, copiers and printers.  Acted as a liaison to resolve all technical issues for vendors, managers, trainers etc.  Developed and maintained documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists.  Responsible for notifying users of network/system issues.  Established solid work relationships with management, technical staff, vendors, end users.          Education     6/2012     Master of Science  :   Management, Project Management    Colorado Technical University          GPA:   GPA: 3.35     Coursework in Business, Management and Communications  Management, Project Management GPA: 3.35        10/2009     Bachelor of Science  :   Information Technology    University of Phoenix          GPA:   GPA: 3.53     Coursework in Distributed Computing, Networks and Databases  Information Technology GPA: 3.53         Certifications    CompTIA Network + 									Certified, 2006 A+ Hardware/Software								Certified, 2006 Microsoft Corporation Microsoft Certified Professional							Certified, 2006 MCSE- Windows 2000, Pasadena, CA						Certified, 2000       Skills     A+, Active Directory, agile, Avaya, call center, Excellent communication, CA, Hardware, contracts, critical thinking, customer service, decision-making, documentation, functional, help-desk, HP printers, IP, laptop computers, Laptops, Microsoft Certified Professional, MCSE, office, MS Outlook, Windows, Windows OS, Windows 2000, 2000, negotiating, Enterprise, Network, networks, PBX, PC Hardware, telephone systems, Copiers, Printers, problem solving skills, quality control, risk analysis, Routers, scheduling, servers, SMS, Switches, TCP/IP, tech support, phones, troubleshooting, Upgrades, VOIP, VPN, Xerox copiers    "
INFORMATION-TECHNOLOGY,"         ADJUNCT INSTRUCTOR             Skill Highlights        Quality Engineering Process Improvement Acceptance Testing Strategic Planning Organizational Development Requirement Assessment Coaching & Mentoring Business Intelligence SDLC People Management Team Building Data Analysis Oracle SQL/MS Access Progress RDB Power Point Data Warehousing HP Quality Center MS Test Rational software QA and PM templates MS Word/Excel MS Project Visio Clarity Software              Professional Experience      Adjunct Instructor    January 1999   to   November 2014     Company Name   Ôºç   City  ,   State      Planning and Strategy 01/2014 - 11/2014 Oversaw and facilitated development, QA and production of monthly metric dashboard packages across AIT that illustrates the organization's collective value and overall contribution for senior level reporting and review.  Successfully led installation of the 1st service request tool for the Planning and Strategy team automating work order processing. Project managed Communication, Quality, Risk and Implementation Management following SDLC, QA and Project Management Life Cycles. (AIT) Leadership Development Rotation Program 2012 to 2013 Leadership Development Program rotation across Annuities organizational and functional departments, focused on hands-on and real scenario exposure to various executive leadership approaches and styles. Delivered Quality and cost effective projects utilizing leadership agility, enhanced ability to read organizations and honed skills in strategy execution.  Project managed design, QA, training and implementation of Resource Capacity Management tool for Annuities Marketing Service group 20 resources. Created, socialized and implemented project charters, project and communication plans and QA artifacts to Business Analyst, Developers and stakeholders.  Designed and developed the process to collect and track $29M in IT-Sourcing Business Case Multi Year Savings. Piloted and socialized data collection process and procedures to obtain five Organizational Units executives sign off without issues. The tool and process enabled timely, accurate and effective decision senior leadership decisions for strategic planning.  Designed and project managed the development, QA strategies and implementation of Portfolio Management Database application leading four offshore and two onshore resources in planning, execution & monitoring, and project implementation following established SDLC, QA and Project Management Lifecycles best practices. This tool captures and reports progress and status of all Annuities Services active projects.  Led acquisition of two Commercial off the Shelf software for AIT, 50% below whole sale by successful negotiation and package order reconfiguration. Vendor Management lead for the enterprise procurement of HP's Requirement Management Tool (RMT) and APPTIO (Financial SAAS application) by developing and implementing Request for Proposals (RFPs), Master Service Agreements (MSA) and Statement of Work (SOW) in collaboration with Prudential Legal and Business and Senior Stakeholders.  Developed and successfully implemented project charter and project plans for software customization and implementation of APPTIO by using approved PM tools including peer reviews and socialization to project stakeholders. Project charter was used to drive technical requirements for collaborative work effort between APPTIO and Prudential Annuities.  Developed traceability matrices and risk based test strategies for reliable analysis with optimized test coverage and prioritized execution. Led QA project deliveries and adherence to all Annuities Quality Assurance standards and procedure. Led test efforts on project initiatives, working closely with project stakeholders to ensure high Quality deliverables to Annuities Technology Business Partners.  Collaborated and negotiated development of QA testing infrastructure for Information Management and Business Intelligence (IMBI) QA cluster through research, development and incorporation of Business Intelligence Testing Methodology and established QA guidelines for Data Warehouse, Data Marts, and ETL (Extract, Transform and Load) projects in line with industry practices. Socialized new IMBI QA methodology to business clients and AIT's analysis and development teams. This process became the foundation of testing procedure for AIT QA department.  Developed and governed QA project milestones, QA test strategies, scope test plans, resource allocations and project planning for AIT's Information Management and Business Intelligence by design process participation, peer and Quality Control reviews. Oversaw development of QA strategies, test plans and test cases to migrate Prudential's Annuity system to newly established Data Warehouse, Mart with Cognos as reporting front-end.  Managed QA validation execution, tracking and governance of Annuities Information Factory data warehouse, the foundation of AIT's Business Intelligence infrastructure in QA Organization by leading two onshore and six offshore, from India and Ireland, in design, creation and execution of test strategies and test plans in alignment with SDLC and Project Life Cycle.  Bridged QA SME single point-of-failure gap by developing succession plans and approach though knowledge transfers, documentations and trainings.  Monitored and reported relevant QA metrics for test performance to senior management for though use of charts and graphs for trend and analysis. Managed prioritization of production defect resolution, validation and on-time production deployments. Defined, developed and standardized production defect resolution infrastructure and processes for the newly formed QA Production Support team.  Coordinated QA test region management including data refresh and test region trouble shooting though project planning and scheduling, working knowledge of test environments, capabilities and user needs. This process improvement resulted to a single point of contact and multiple call reduction.  Engineered and streamlined QA region refresh procedures resulting into a repeatable process implemented in AIT QA department. This process reduced test region set-up to 5 days from its usual 9 days set up. Employed automation, batch processing, collaboration and negotiations with IT partners to drive success.  Directed the validation 15 small projects ($50K or less) within 12 months leveraging onshore and offshore staffs following full QA Testing Lifecycle.  QA project led American Skandia and All State data acquisitions and conversions by creating and implementing QA test strategies and plans to 12 onshore and 10 offshore consultants, communicating project status through QA metrics. Established and matured Annuities Information Technology's automation infrastructure and processes. Developed regression test bed to reduce manual testing effort of repeatable process.  Collaborated in the establishment of the QA Automation infrastructure through proof of concepts, benefits and impact analysis with Pramerica offshore team. Established the 1st automation infrastructure using Rational Software and base line regression test bed for Prudential's Annuities Technology line of business.  Reduced database table seeding QA validation by 75% in QA, UAT and Production environment by developing and implementing excel macro comparison tools to validate data accuracy.  Built a Cyclic Redundancy Check automated script that save 4 person hours on each execution by launching 100 application screens that executed initiation modules.          Software Developer    January 1996   to   January 1998     Company Name   Ôºç   City  ,   State            Software Developer/QA Project Lead, PRODIGY    January 1988   to   January 1996     Company Name   Ôºç   City  ,   State            Education      MS   :   Computer Science  ,   1992    University of New Haven   Ôºç   City  ,   State  ,   US    MS in Computer Science University of New Haven - New Haven, CT 1992        BS   :   Computer Science  ,   1985    Fairleigh Dickinson University   Ôºç   City  ,   State  ,   US    BS in Computer Science Fairleigh Dickinson University - Teaneck, NJ 1985 LINKS http://www.linkedin.com/in/josephmueller201        Certifications    AIT      Skills    Qa, Offshore, Annuities, Testing, Team Lead, Database, Qa Validation, Sdlc, Metrics, Project Planning, Qa Test, Qa Testing, Benefits, Excel, Production Environment, Rational, Uat, Leadership Development, Project Management, Best Practices, Business Case, Capacity Management, Collection, Data Collection, Marketing, Portfolio Management, Procurement, Progress, Project Plans, Proposals, Saas, Software As A Service, Sow, Statement Of Work, Strategic Planning, Technical Requirements, Training, Vendor Management, Business Intelligence, Cases, Clients, Coda, Cognos, Data Warehouse, Etl, Extract, Transform, And Load, Front End, Front End Design, Front-end, Governance, Ibm Cognos, Life Cycle, Qa Methodology, Quality Assurance, Quality Assurance Standards, Quality Control, Sme, Subject Matter Expert, Test Lead, Test Plans, Batch Processing, Its, Process Improvement, Scheduling, Instructor, Order Processing, Acceptance Testing, Access, Coaching, Data Analysis, Data Warehousing, Ibm Rational Software, Marketing Analysis, Mentoring, Microsoft Project, Ms Access, Ms Project, Ms Word, Oracle, Org Development, Organizational Development, Rational Software, Rdb, Software Qa, Sql, Team Building, User Acceptance, Visio, Word   "
INFORMATION-TECHNOLOGY,"         ASP.NET WEB DEVELOPER           Accomplishments      Won Associate of the Month award at CYIENT  Member of the team which won the Team of the Month award for projects such as DEBTS and eRFA        Experience     April 2015   to   Current     Company Name   City  ,   State     ASP.Net Web Developer        Responsibilities:  Migration of IU Print website (print.iu.edu) from ColdFusion to ASP.Net using MVC Framework.  Create a prototype dashboard for IU Print Analytics module using High Charts.         July 2011   to   July 2014     Company Name   City  ,   State     Software Engineer        Responsibilities:  Designed and developed an application to migrate legacy data to ASP.Net application by providing the ability to validate the data to meet the business rules for the new application.  Design the story board using HTML and CSS and design database for applications by analyzing the customer requirements.  Perform code reviews of the modules developed by other team members and participate in pair programming to improve the coding standards of the overall application.  Preparation of build packages and actively participate in integration and deployment phase of the applications. TECHNICALS SKILLS: Programming Languages: C# Web Technologies: SharePoint 2010, ASP.NET 4.0/3.5/2.0, MVC 4 Application Software: Visual Studio 2008/2010/2013, SQL Server Management Studio Databases: SQL Server 2005/2008 R2, MySQL, Oracle Others: HTML, JQuery, CSS, JavaScript, Bootstrap, JIRA Source Controls: Team Foundation Sever, GitHub, Visual Source Safe PROJECTS AT WORK: 1) LEDGER: Ledger is developed to manage the task of invoice clearance for different finance benefits trust accounts of Pratt & Whitney. It is also used to track invoices charged back to the department budget or to the various business units. The primary objective of this project was to migrate the existing application which was developed in MS-Access to a web based application by implementing security and adding additional business rules. 2) DEBTS (Daily Equity Based Tax Solution): DEBTS is a tool which is used to calculate employee tax based on certain parameters (medical, social security tax factor). It is developed for UTC USA and deals with all UTC employees' daily equity tax. UBS will place a flat file each day in SFTP with all transactions performed by the employees of UTC. The typical flat file contains employee id, country code, tax details etc. DEBTS tool will connect to SFTP and downloads flat file to perform the validation rules, at last tool will decide the record status (there are 3 statuses as Valid, Exception and Pending). User can login to the system and can review the exception records. And also user can rectify the exceptions to move the exception record to valid records and send the funding files to ADP. 3) Supplier Portal Supplier Portal is designed in SharePoint 2010 to collaborate with their authorized suppliers. Supplier Portal is a merge of seven legacy Pratt and Whitney existing applications into a single portal. The features that are available simplify the way their suppliers can access required business & technical information, as well as how they can provide P&W with valuable delivery information. It is one of the main communication portals and it plays a major role in doing business with Pratt & Whitney. Apart from SharePoint 2010, we used SQL Server 2012 and ASP.Net to develop this application. 4) eRFA (electronic Request For Agreement): RFA is an agreement between two parties (Company and Client) before they start the work. This process involved more than eight approvers to approve the agreement. The existing process which involves manual submission has many problems such as knowing status of agreement, percentage of completion and approval status etc. The new eRFA application is developed in SharePoint as an electronic application which has more flexible UI to capture all required data and it eliminated most of the manual efforts in terms of searching for online results and internal applications to validate the data entered by requester, more flexible approval process and status tracking. 5) Export Logging Tool Export Logging Tool is a web based application to collect and log all export activities occurring at Pratt & Whitney Military Engines with a simple interface with an ability to generate various reports required to report of export events. Apart from these features it also includes the facility of uploading bulk data into the database which needs to be validated for the correctness of the data against business rules which determine the type of data that can be uploaded into each column. AWARDS AND PROFESSIONAL RECOGNITION:  Won Associate of the Month award at CYIENT.  Member of the team which won the Team of the Month award for projects such as DEBTS and eRFA.  Stood 3rd in SIASAT's national level talent search examination during high school.          Education          Indiana University            Masters  :   Computer Science    Indiana University - Bloomington Masters in Computer Science, August 2014 - December 2015 (Current GPA: 3.55).            Jawaharlal Nehru Technological University            Bachelor of Technology  :   Computer Science and Engineering    Jawaharlal Nehru Technological University, Andhra Pradesh, India Bachelor of Technology in Computer Science and Engineering, September 2007 - May 2011.        Certifications      RFA        Professional Affiliations    Source Controls: Team Foundation Sever, GitHub, Visual Source Safe of the team which won the Team of the Month award for projects such as DEBTS and eRFA      Skills    Asp, Asp.net, Model View Controller, Model-view-controller, Ms Asp, Mvc, .net, Access, Adp, Application Software, Asp.net 4.0, Associate, Award, Benefits, Bootstrap, Budget, C#, Coding, Css, Database, Databases, Deployment, Engineer, Engines, Exceptions, File, Finance, Html, Integration, Integrator, Invoice, Invoices, Javascript, Jquery, Logging, Long-term Disability, Ltd, Microsoft Sharepoint, Ms Sql Server, Mysql, Oracle, R2, Sap, Secure File Transfer Protocol, Security, Sftp, Sharepoint, Software Engineer, Sql, Sql Server, Sql Server 2005, Sql Server 2012, Ui, User Interface, Visual Studio, Web Based, Coldfusion, Prototype, Prototypes   "
INFORMATION-TECHNOLOGY,"         ASSISTANT FOOTBALL COACH       Summary    Enthusiastic, reliable recent graduate with academic background in business and marketing. Ability to establish priorities and meet challenges head-on. Strong leadership and management skills. Seeking a career in the business field.      Highlights        Exceptional interpersonal communication skills, Customer service skills, Management skills, Teamwork skills, Effective leader, Organized, Highly dependable, Fast learner, Able to work under pressure, Positive attitude and energy, Strong work ethic            Accomplishments      Utica College Football, Member Fall 2010 - Fall 2013  Participated in Division III Football for four years  Member of the first winning team in school history  Leader of the accountability program  Leadership Council, Member  Was selected based on performance as a leader on the field, in the classroom, and in the community  Met weekly with coaching staff to discuss team issues on/off the football field  Volunteer Work/Community Service  America's Greatest Heart Run & Walk Volunteer  Salvation Army Volunteer  Neighborhood clean-up  North Utica Youth Football Volunteer        Experience     03/2014   to   Current     Assistant Football Coach    Company Name   Ôºç   City  ,   State      Assist in the design and execution of the offensive scheme for 60+ athletes including 20 wide receivers  Prepare field with all of the necessities for practices and games         09/2010   to   Current     Property Maintenance Assistant    Company Name   Ôºç   City  ,   State      Distribute media equipment to classrooms  Instruct professors through the application of Microsoft and Internet services  Answer phone calls and maintain an organized office for students and professors to enter freely  Performed various maintenance duties necessary to maintain and enhance the value of residential and commercial properties  Duties included: mowing, landscaping, sealing driveways etc.          Education          Bachelor of Science  :   Management    Utica College   Ôºç   City  ,   State  ,   US    Utica College Utica, NY Bachelor of Science May 2014 Major: Management Concentration: Marketing GPA: 3.37/4.00        Military Experience            Company Name        Salvation Army Volunteer Neighborhood clean-up North Utica Youth Football Volunteer         Professional Affiliations    Utica College Football      Skills    Audio Visual, Games, Coaching, Customer Service, Fast Learner, Receptionist, Retail Sales, Landscaping, Maintenance, Marketing   "
INFORMATION-TECHNOLOGY,"         SYSTEM ADMINISTRATOR             Experience        03/2009      Company Name          21674	SKSIT Security and the Wireless Environment	         11/05/12 18640	SKSIT Securing WLANs	         10/30/12 27481	SKSIT Building and Securing VoIP Networks	         03/20/12 36542	SKSIT Protecting Windows 7 Against  Malware and Vulnerabilities          03/13/12 30688	SKSIT Physical Security	         02/03/12 14766	SKSIT FIREWALLS AND VPNS	         01/23/12 34601	KISAM Service Manager (SM) Overview	         09/27/11 31699	Adding of Assets in KISAM Asset Manager	         09/26/11 31856	Windows Server 2008 System Administration	         04/01/11 28902	STAN - Security Configurations for Windows 2003 Servers	         01/31/11 28801	""EOps Test Planning Procedures OS, Databases and COTS""	         01/20/11 14763	SKSIT (ANS) ENCRYPTION TECHNOLOGIES	         04/09/10 23796	SKSIT Intrusion Detection and Response in Networked Environments        	03/22/10 21797	SKSIT Introducing Voice Over IP	         04/15/09 21674	SKSIT Security and the Wireless Environment	         04/14/09 17090	SKSIT Wireless Communication Basics	         04/10/09 17623	SKSIT Auditing and Monitoring	         05/01/08 21597	SKSIT (ANS) The Fundamentals of Networking	         04/25/08 18287	SKSIT ITIL: Problem and Change Management	         04/24/08 18054	KARTA Introduction to the Certification & Accreditation Process	         04/12/07 18064	KARTA Information Security Awareness - Beginner	         04/11/07 13085	SKSBS BUILDING RELATIONSHIPS TO GET RESULTS	         08/03/06 14115	SKSIT INTERNET SECURITY: FIREWALL PRINCIPLES	         08/02/06 14025	SKSIT CISCO ROUTERS, FIREWALLS, AND PERIMETER SECURITY    07/31/06 14780	SKSIT Wireless Security	         07/31/06 15248	WINDOWS SERVER 2003 ACTIVE DIRECTORY SERVICES	         04/07/06 17633	SKSIT Malicious Code	         03/24/06 18035	KARTA Technical Controls	         03/23/06 18041	KARTA Risk Management	         03/22/06 18034	KARTA Operational Controls	         03/17/06 18004	KARTA Principles of Operating Systems Security	         03/17/06 18033	KARTA Management Controls	         03/16/06 17996	KARTA IT Security Awareness - Intermediate	         03/15/06 18076	KARTA FISMA: Establishing Security Metrics	         03/14/06 18064	KARTA Information Security Awareness - Beginner	         03/14/06 18060	KARTA Implementing Physical Security	         03/14/06 15225	Firewalls and Internet Security	         12/16/05.          System Administrator  ,   07/2005   to   Current    Company Name          Hours per week: 40 + Ogden, UT 84201          Series: 2210 Pay Plan: GS Grade: 12           Information Technology Computer (This is a federal job) Supervisor Peter C Morgan 304-264-5413           May Contact Supervisor: Yes As the 12 Computer Systems Administrator the EOps-ECC-WSSB-BSS-CIS group, my job function is varied and requires multi-tasking as a standard.  I have acted as the CIS section supervisor.  I am a trainer for new employee's coming into the group on details and 4 new permanent employees into the CIS group.  I am required a basic working understanding of 7 projects and to be able to step in for other SA's at a moment's notice of well over 500 servers.  The work involves analyzing customer requirements, developing specifications for new or modified systems, planning and coordinating the design, development, testing, installation, and support of new and modified systems, including hardware and software, and serving as the primary liaison with customer organizations on all IT-related matters.  The work may involve developing and presenting training on the operation and maintenance of new systems to the IRS IT staff including IT specialists in other specialty areas, to insure that new systems are properly managed.  The employee may adapt and implement systems diagnostic and maintenance tools to ensure the availability and functionality of systems required to support organizational Objectives and evaluate and recommend selection of new systems diagnostic tools.  This work affects the availability of IRS IT systems needed to meets the mission requirements.  Regular contacts include employees in the same or related units, employees and managers within IRS and contractors/vendors at several levels of the agency (campuses, headquarters or field offices); and individuals or groups from outside the agency, including consultants, contractors, vendors, or representatives of professional.  My main duties are to maintain server's operation, security, and analyze and diagnose system hardware and software components.  I also write up problem tickets with server's hardware and software and get clearance for vendors to have access to the servers for hardware repair as well as scheduling times with local I.R.S.  personal and vendor to accomplish the repairs.  I  make sure when new server are to be put on the Domain I do all of the appropriate paper work which includes requesting  UWR's, KISAM asset management to include all of the new servers information from serial numbers, bar code, make, model and location just to name few of them.  I also file out the Server Compliance checklist, software license forms.  In addition, I image or re-image server with the proper Windows Operating System and software needed to run the server e.g.  Contact Recording, Contact Analytics, TOS, RTS among other servers.  I also monitor and respond to KISAM Tickets I also monitor HIDS, Symantec Anti-Virus programs are up to date and operational.  Insure all Microsoft Windows patches are installed on servers.  I make sure Altiris is installed and the endpoint is healthy and if not I make the necessary corrections.  I run Windows Policy Checker to insure the server stays with IRS and Cyber Security Compliance.  If there are any that is not in compliance, I make the necessary changes to bring them back into compliance.  I create documents in Word and Power Point in referencing to problems that I have encountered during trouble shooting a situation for other's in my group in case they have similar situations or problems and put them in our group shared location on the network for all to read.  I also have done short training on things that I have encountered or I had more knowledge than others in my group via OSC in sharing on my conference calls.  TPF Operations Server (TOS) I am the main system administrator and my accomplishments that I achieved was to set up a single sign on BAG group, single sign on to the IMM, from un-secure  IMM Web page to a secure Web page and brought it current with the Big Fix patching.  Installing and maintaining software and hardware, controlling current versions in use and future release of application software, and documenting the physical configuration of the system.  Optimizing the functionality of servers systems using performance tuning tools and techniques.  Analyze and Diagnosing and recovering failed systems using systems diagnosis tools and fault identification techniques.  Planning and coordinating the installation of new products or equipment, resolving installation problems, identifying and mitigating security vulnerabilities and risks, and maintaining server integrity and availability.  Initiating corrective or preventive actions, such as increasing disk or memory capacity to improve system performance.            01/1989   to   04/2007    Company Name          Hours per week: 40 + Ogden, UT 84201          Series:2210 Pay Plan: GS Grade:  Information Technology Computer System Administrator (This is a federal job) Supervisor Sandy Spiers (801-620-4555) May Contact Supervisor: Yes.  My responsibilities were to assist public electronic filing programmers by analyzing, diagnosing and making proposals on error in software to getting there software to passing the IRS standards for electronic filing.  I did this by using IRS IRM and thereby have them transmit standard test returns then I would have to print out there transmitted test returns and analyses and determine where there programming error's  were and call them and  communicate to them where the error occurred.  They would make the correction and it would be accepted as an Electronic Filing Software Program.  I also work closely with the electronic filing Tax Examiners in assisting the transmitters in problem solving their situation.  Another responsibility I had was to have all of the data copied to a nine-track tape and processed on the mainframe computer from that output then we had to drain the information on to an archival system that allowed the authorized I.R.S  employees to access the returns if a taxpayer had questions about their returns.  I also helped my group to maintain our network and desktop computers.  There were times we would lose connection to the network and we would have to use a network sniffer that would assist us on the type and location of the problem that needed to be fixed.  I also would install updates to the workstations, as they became available to us thru download transmittal.  Job Related Training:.  Item	Item Description	         Completion Date.          Information Technology Specialist  ,     01/2013      Within my first 7 years I was able to go from a GS 3 Clerk position to the level of Systems Administrator GS -12 I achieved was to set up a single sign on BAG group, single sign on to the IMM, from un-secure  IMM Web page to a secure Web page and brought it current with the Big Fix patching.  Personal Interests: Riding Motorcycles, Walks, Hiking, riding bicycles, Camping, Spending quality time with family and friends Tracking the Stock Market.          Education      BS  :  Sociology and Social Work Psychology  ,  1983    Weber State University          Sociology and Social Work Psychology My education background has provided me with several abilities that has allowed for an easy transition to any job that I        Cultural Competence and Effective Communication	         04/06/16
27931	""SKSIT Monitoring, Backups, and Recovery in Windows Server 2008""	03/02/16
31818	SKSIT Software Updates and Compliance Management in
Microsoft Windows Server 2008  :    02/17/16            SKSIT Patch Management and Securing and Monitoring Servers in Windows Server 2008					12/18/15 36545	SKSBS IT Project Management Essentials: Monitoring and Controlling IT Projects					12/11/15 36544	SKSBS IT Project Management Essentials: Executing IT Projects		12/11/15 36543	SKSBS IT Project Management Essentials: Initiating and Planning IT Projects	12/11/15 36546	SKSBS IT Project Management Essentials: Managing Risks in an IT Project	12/11/15 36541	SKSBS IT Project Management Essentials: Introduction to IT Project Management						12/10/15 27225	SKSBS Troubleshooting and Closing the Project			12/10/15 60476	SKS-LLPKG PM Lite - A Blended Approach			12/10/15 27236	SKSBS Managing a Project					12/09/15 27234	SKSBS Transitioning into a Project Management Role			11/27/15 27233	SKSBS Project Management Fundamentals				11/13/15 27235	SKSBS Initiating and Planning a Project				11/12/15 31813	SKSIT Windows Server 2008 Backup and Recovery			11/10/15 31586	SKSIT Setting up and Securing Windows 7				01/14/15 57785	PSTR - FISMA Continuous Monitoring - ASCA Training	    	01/07/15 43943	SKSIT SSCP Domain: Malicious Code	         10/16/14 23279	Configuration Management (CM) Overview (CBT)	         01/07/14 43161	Change Management Process Overview	         01/07/14 31813	SKSIT Windows Server 2008 Backup and Recovery	         12/10/13 53407	SKSIT Cisco IINS 2.0: VPN Technologies and Public Key Infrastructure       	12/06/13 23796	SKSIT Intrusion Detection and Response in Networked Environments          12/05/13 23464	SKSIT 3G Communication Systems	         11/23/12                   Skills    Computers trouble shooting Microsoft Access Microsoft Excel Microsoft PowerPoint Microsoft Word Computer Security Anti Hacking  HIDS Microsoft Event logging Adobe       Additional Information      Awards or recognitions Performance Award August 2013 Performance Award August 2012 Performance Award August 2011 Performance Award August 2010 Performance Award August 2009 Performance Award August 2008 Special Act award April 2008      "
INFORMATION-TECHNOLOGY,"         STAFF ASSISTANT       Professional Summary    Highly organized and detail-oriented Staff Assistant with  more than  14  years experience supplying thorough, organized administrative support to10+ senior executives.      Skills           75  WPM typing speed  Excellent communication skills  Articulate and well-spoken  Accurate and detailed    Advanced clerical knowledge HIPAA compliance Advanced clerical knowledge Works well under pressure          Work History      STAFF ASSISTANT     08/2007
                                to   Current      Company Name   ‚Äì   City  ,
                              State      Currently working at the Office of Information Technology.  Responsible for providing support to Richard Biever, CISO and his staff.  Primary duties include: calendaring and scheduling responsibilities using dCal, Lotus Notes or shared calendaring systems, including scheduling multiple complex meetings in separate calendaring products for various staff members concurrently; telephone screening/triage which involves interviewing callers, answering questions concerning departmental or divisional activities, transmitting instructions and/or information to and from staff members, making proper referrals as necessary; preparing materials and making arrangements for conferences and travel, including preparing travel expense summaries and reconciliations; preparing necessary documents for supervisor's use in meetings; attending meetings to take minutes; coordinating monthly staff leave reports; clearing procurement cards receipts in PARIS; serving as liaison with external vendors and OIT constituents; support audio/visual capable conferences and meetings by training users and providing assistance with A/V electronics operation.  Backup duties include: ordering and managing inventory of office, conference room and break room supplies as needed; distributing departmental mail; providing coverage for the ATC reception desk, including lunches, breaks and scheduled and unscheduled absences of the OIT receptionist; Secondary duties include: screening AVP's, Directors' and/or Managers' mail and documents as requested, determining relevance, prioritization, etc., based on content of communication and knowledge of departmental programs and activities; and organizing and maintaining divisional or departmental files.  Use of computer, copier, fax and multi-line telephone.  Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.  Created detailed expense reports and requests for capital expenditures.  Ordered and distributed office supplies while adhering to a fixed office budget.  Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.  Managed office supplies, vendors, organization and upkeep.  Directed guests and routed deliveries and courier services.  Answered and managed incoming and outgoing calls while recording accurate messages.  Opened and properly distributed incoming mail.  Greeted numerous visitors, including VIPs, vendors and interview candidates.  Helped distribute employee notices and mail around the office.  Assisted with event planning, including associated travel and logistical arrangements.  Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.  Screened all visitors and directed them to the correct employee or office.  Obtained signatures for financial documents and internal and external invoices.  Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.  Coordinated board and committee meetings, including schedules and information preparation and distribution.         RECEPTIONIST     09/2006
                                to   08/2007      Company Name          Responsible for answering and directing incoming calls, disbursing parking passes and visitor's badges, greeting visitors, accepting and disbursing incoming packages, leave tracking, maintaining telephone directory, and providing support to Staff Assistants.  Use of computer, copier, fax and multi-line telephone.  DEPUTY CLERK Employed  Ordered and distributed office supplies while adhering to a fixed office budget.  Managed office supplies, vendors, organization and upkeep.  Directed guests and routed deliveries and courier services.  Answered and managed incoming and outgoing calls while recording accurate messages.  Opened and properly distributed incoming mail.  Greeted numerous visitors, including VIPs, vendors and interview candidates.  Maintained a clean reception area, including lounge and associated areas.         Legal Secretary      01/2000
                                to   01/2003      Company Name   ‚Äì   City  ,
                              State      Responsible for preparation of court motions and orders, customer service,.  billing /accounting and extensive communications with the courts and other law offices.  Answered and managed incoming and outgoing calls while recording accurate messages.  Greeted numerous visitors, including VIPs, vendors and interview candidates.  Screened all visitors and directed them to the correct employee or office.  Obtained signatures for financial documents and internal and external invoices.         Deputy Clerk     2003
                                to   2006      Company Name   ‚Äì   City  ,
                              State      Responsible for the filing, preparation and maintenance of court files.  Completing and filing Warrant in Debts (300+ per month), completing and filing Garnishments (150+ per month), collecting court fines and costs, data Entry (70+ wpm) and court room support to the Judge.  Use of multi-line telephone, fax, copier and computer court system.  LEGAL SECRETARY.  Obtained signatures for financial documents and internal and external invoices.  Coordinated board and committee meetings, including schedules and information preparation and distribution.  Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.         Education      Associate of Arts  :   General Studies     1 2000     Southwest Virginia Community College    -
                          City  ,
                          State       General Studies Course work in Finance  Course work in Administration       Skills    accounting, audio, Backup, billing, conferences, content, customer service experience, customer service, data
Entry, Data Entry, directing, electronics, fax, filing, Information Technology, inventory, law, LEGAL, Lotus Notes, managing, materials, meetings, Excel, Exchange, mail, Office, Microsoft Word, multi-line telephone, multi-tasking, organizing, copier, procurement, receptionist, reception, scheduling, supervisor, telephone, 70 wpm      Additional Information      Letter of recommendation available upon request.     "
INFORMATION-TECHNOLOGY,"         SUPPORT & NETWORK SERVICES INTERN       Professional Summary     Technical Support Analyst  with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments.      Skills        ¬∑Able to research
and familiarize skill sets towards core technologies based on enthusiasm,
dedication, and motivation ¬∑Knowledgeable with
installation and configuration of Windows-based operating systems (Windows XP,
Vista, 7, and 8) ¬∑Experienced with the
installation and configuration of Ubuntu Linux whilst cognizant of Mac OS X
interactions ¬∑Proficient with
virtualization and highly skilled with configurations inside of VMware  ¬∑Skilled with
troubleshooting hardware and software issues within a network and support
services environment ¬∑Able to document,
effectively communicate, and succeed within a group setting in order to become
a superior team player  Willing to work
individually whilst prioritizing tasks or projects and completing assignments based
on expected deadlines          Work History      Company Name    Support & Network Services Intern   |   City  ,   State   |   September 2014   -   December 2014     Customized and implemented Microsoft SCSM from SCCM in order to automate departmental organizational needs  Facilitated proper asset management and user onboarding processes tailored to the Student Affairs department  Worked with Network & Support Services team to learn more about the general campus and supported users  Attended regular meetings to coordinate and discover the expected outcomes and functions of Microsoft SCSM  Performed within a minimalized test environment in order to create runbook programming and custom templates  Shadowed student workers with incident management processes and workflows within Cherwell Service Management  Familiarized with ticket creation, priority, review, and remote desktop connections with respect to supported users  Imaged computers based on ImageNow software residing on the network and reflected changes in Active Directory  Discovered and learned AD DS, SCCM, and SCSM and interacted with the systems based on supervision  Assisted student workers with new computer installations and configurations as well as creating documentation  Alleviated phone call requests or questions for student workers based on working knowledge for ticket closure.         Company Name    Information Technology Lead Intern   |   City  ,   State   |   June 2012   -   June 2013     Worked with director on minimizing Windows XP machines and migrated to Windows 7 based on Spiceworks solution  Contacted Central IT when appropriate with regards to diagnosing distance education connections and supporting equipment  Deployed re-imaged hard drives or newly acquired assets for classrooms or professors based on priority scheduling   Assisted lab desk student workers with issues, cooperated with lab desk students on scheduling accommodations and support    Check out and manage the plethora of IT department equipment based on appointments in SharePoint or open door policy    Performed room checks to test equipment and replace faulty campus property during the semester breaks    Set up purchased assets within classrooms for students while retiring and recycling older systems.          Company Name    Information Technology Student Center Intern   |   City  ,   State   |   September 2011   -   December 2011     Resolved student center questions and arranged peer-to-peer tutoring/assistance with specific students in CSS program.  Prepared and delivered a Microsoft Office training session, training videos for the general public in a workforce environment.  Created and enabled multiple custom virtual machines in a sandboxed environment to distinguish networking and connectivity.  Continued research and interacted with Microsoft Windows, Macintosh OS X, mobile, and Linux operating systems.         Education      Bachelor of Science    Information Science & Technology    University of Wisconsin    City  ,   State   |   12-2014   Information Science & Technology       AAS        Waukesha County Technical College    City  ,   State            IT-Computer Support Specialist             |   12 2011          Accomplishments    ¬∑UW-Waukesha Dean's
List ¬∑WCTC Honor List ¬∑Who's Who Program
‚Äì WCTC ¬∑NTHS Member 2010 ¬∑Phi Theta Kappa
Honor Society ¬∑BCHS Honor Roll      Skills    Active Directory, AD, asset management, automate, hardware, CSS, documentation, hard drives, Linux, Mac OS, Macintosh OS, director, meetings, Microsoft Office, Windows 7, Microsoft Windows, Windows, Windows XP, network and support, Network & Support, network, networking, operating systems, organizational, processes, programming, research, scheduling, supervision, phone, test equipment, troubleshooting, tutoring, Vista      Additional Information      Able to document, effectively communicate, and succeed within a group setting in order to become a superior team player
Willing to work individually whilst prioritizing tasks or projects and completing assignments based on expected deadlines  HONORS/ACHIEVEMENTS UW-Waukesha Dean's List WCTC Honor List Who's Who Program - WCTC NTHS Member 2010 Phi Theta Kappa Honor Society BCHS Honor Roll      "
INFORMATION-TECHNOLOGY,"         IT MANAGER       Summary    Ten years of management experience with a focus on team building and project management. Ten years of experience as a network engineer and systems administrator. The majority of my experience has been working with Microsoft, Dell, HP, IBM, Symantec, McAfee, Trend Micro and Cisco hardware and software business solutions. I have extensive experience with Microsoft Exchange Server. I am comfortable with Cisco command line IOS, VoIP, QoS tagging, layer 2, 3 and 4 switching and packet shaping. I have used Fluke OptiView, Wireshark, NetFlow Analyzer, Solarwinds Network Performance Monitor and SMS to assist me in the process of identifying network bottlenecks and performance issues. I have experience in business, education, medical and manufacturing environments. Recently, I have been working a great deal with Hyper-V, VMware and data loss prevention software.      Highlights          Software Symantec Backup Exec, System Recovery, Endpoint Protection, Trend Micro, McAfee,  ESET,  Acronis, ShadowProtect, GFI, Crow Canyon, DameWare, Wireshark, NetFlow Analyzer, Splunk, SMS, Fluke OptiView, Solarwinds NPM, Microsoft Response Point, GP, CRM and SharePoint,  Databases SQL, MySQL  Hardware Servers, workstations, laptops, printers, smart phones, routers, switches, firewalls, wireless access points, LTO autoloaders, CCTV, PBX and IP phone systems, biometric scanners and readers  Applications Apache, IIS, Cisco ASDM, Cisco VPN Client, MAS 90, Sage Medical Manager, BrainTree PACS/C-Arm, VMware, Citrix, SmartFilter, Imail, Websense, iPrism Web Security, Hyper-V, SonicWall Global VPN Client, Adobe, Foxit Phantom PDF, JobBOSS, Made2Manage ERP, Word, Excel, Access  Industries Business, Manufacturing, Education and Medical  Operating Systems Windows 2000 Server, Server 2003, Server 2008, Server 2012, Exchange Server(2000, 2003, 2007, 2010, 2013 & associated migration tools), Cisco IOS, Linux, Mac OS  Methodologies project management, system analysis and design, business process flow      Database maintenance  System checks and troubleshooting  Advanced troubleshooting  Virus and spyware removal  Computer diagnostics and repair  Server management  Hardware support and troubleshooting  Highly motivated  Resourceful  Advanced knowledge of diagnostic techniques  Advanced knowledge of security, firewalls and DLP             Accomplishments     Saved company over $ 50,000.00 per year  by refurbishing used computers and technological equipment and switching Internet providers from T1 lines to cable.       Experience      IT Manager  ,   07/2012   -   Current    Company Name   -   City  ,   State      Server installations and migrations, SonicWall firewalls, VPN installation and support, wireless access points, multilayer switches, routers, help desk support for 3 sites, multi-mode fiber, Microsoft Exchange Server, Server 2012, Hyper-V installation and support, Windows XP mode, Windows 7, Windows 8,  SharePoint, Microsoft Dynamics GP/CRM, Project Server, SQL, Macola, CCTV, time and attendance hardware and software, biometric reader installation and support, Syspine IP, Microsoft Response Point, VoIP, Creo Pro/E, Windchill, SolidWorks, QuickBooks Enterprise, McAfee SaaS, network security, disaster recovery, infrastructure design and support, network hardware and software troubleshooting, administration of user accounts, responsible for developing annual IT budget, responsible for IT project management.  Administration of group policy, Active Directory, help desk support, Hyper-V, DLP.          Information Technology Engineer  ,   10/2008   -   07/2012    Company Name   -   City  ,   State      Server installations and migrations, migration of databases, Exchange Server, SQL, MySQL.  Cisco PIX and ASA 5505 installation and support,  network security, wireless hardware, installation and support of Symantec Backup Exec and Endpoint Protection, Mac OS, help desk support for multiple sites, phone system and VoIP support.  Administration of group policy, Active Directory, DHCP, DNS, hardware and software troubleshooting, upgrades and migrations of legacy software packages.          Senior Network Engineer  ,   10/2007   -   06/2008    Company Name   -   City  ,   State      Server installations and migrations, databases, Exchange Server, SQL, MySQL.  HP servers, Secure Computing Webwashers, Snapgear firewall/VPN appliances, Cisco switches, Trend Micro products, Symantec products, network security, wireless installation and support, virtual machines, help desk support for multiple sites, phone system and VoIP support.  Administration of group policy, Active Directory, DHCP, DNS, end user support.          Information Technology Engineer  ,   03/2005   -   10/2007    Company Name   -   City  ,   State      Server installations and migrations, migration of databases, MAS 90, SQL, MySQL.  Cisco 1721, 2800 and 3600 series routers, Cisco Catalyst 2900 and 3100 series switches, HP ProCurve switches,  Symantec products, network security, wireless installation, iSCSI NAS/SAN (Intel hardware), media servers, terminal server applications, BrainTree PACS and C-Arm, biometric readers, time and attendance installation and support, help desk and end user support for 7 sites.  Administration of group policy, Active Directory, DHCP, DNS, VPN tunnels, ftp servers, Sage Medical Manager, VoIP, QoS, layer 3 and 4 switching, Cisco Aironet access points, Toshiba hybrid PBX and VoIP phone system and QoS support, HIPAA compliance, media servers, iSCSI, fibre channel, SAN and NAS design, installation and support.          Assistant Professor  ,   08/2000   -   07/2005    Company Name   -   City  ,   State      Program Chair for Region 2 (South Bend, Elkhart and Warsaw Server installations, teaching A+, Network+, Microsoft MCSA and Cisco CCNA classes, programming routers, switches and installing and configuring Windows 2000 server and Server 2003.  Supervised all Computer Information Systems faculty, staff and adjunct instructors for all three sites in Region 2, hardware/software troubleshooting and support.  Administration of group policy, Active Directory, FERPA compliance.          Education        Davenport University   -   City  ,   State  ,   USA    Information Technology Certification Classes    Network Engineering    A+, Network+, MCSA, CCNA, Operating Systems, Business Applications, Network Engineering         1988    Western Michigan University   -   City  ,   State  ,   USA    M.A    Counselor Education and Counseling Psychology    Administration of Student Personnel Services and Counseling in Post-Secondary Education         1985    Indiana University   -   City  ,   State  ,   USA    B.A    Sociology    Sociology and Psychology           Ivy Tech Community College   -   City  ,   State  ,   USA    Information Technology Certification Classes    Cisco CCNA    Cisco Switching and Routing         Certifications    CompTIA  A+, Network+, Microsoft MCP (70-210 and 70-215), previously certified as Cisco CCNA      Skills    A+, Active Directory, Adobe, Apache, Backup Exec, budget, business process, C, CCNA, Cisco IOS, Cisco, Citrix, Hardware, CRM, Client, Databases, DHCP, disaster recovery, DNS, ERP, firewalls, firewall, ftp, help desk support, help desk, HP, HP servers, IIS, Information Systems, Intel, IP, IT project management, laptops, Linux, Mac OS, Macola, MAS 90, McAfee, Medical Manager, Access, MCP, Microsoft Dynamics, Excel, Exchange Server, Microsoft Exchange Server, SharePoint, Windows 7, Windows 8, 2000, Windows XP, Word, migration, MySQL, Enterprise, NAS, Network Engineering, network hardware, network security, Network, Operating Systems, PACS, PBX, PDF, phone system, phone systems, printers, programming, project management, QuickBooks, routers, Sage, SAN, scanners, Servers, SMS, software troubleshooting, SolidWorks, SQL, Supervising, switches, Cisco switches, Symantec, system analysis and design, teaching, user support, phones, terminal server, Toshiba, Trend, upgrades, VPN, VoIP, Windows 2000 Server   "
INFORMATION-TECHNOLOGY,"         PRACTICE MANAGER       Executive Summary    Strategic, motivational, and solutions-focused leader with an MBA and with extensive experience in analyzing systems/processes and implementing mission-critical infrastructure improvements Broad based experience in the healthcare industry including regulatory/corporate compliance, strategic planning, and contract negotiations. Craft and implement key quality improvements to enhance quality patient care and secure regulatory compliance Proven track record of success in developing solutions which significantly improve the efficiency of business operations; experience developing and implementing multi-year budgets and operational plans. Excel in corporate environments across diverse industries with the ability to collaborate effectively with colleagues, executives, and client groups.       Core Qualifications        Proficient in Windows 2000/XP/7;Novell NetWare 4.x/5.x/6.x; EMR (Allscripts and McKesson); TCP/IP Enterprise Networks; Enterprise Virus Protection; Asset Management/ITIL; Arcserve/Backup Exec/Net Backup; Symantec Ghost; Cable Installation/Management; LANDesk; Window Server 2000/2003/2008; HIPAA/HITEC            Professional Experience      Practice Manager     Aug 2014   to   Current      Company Name   Ôºç   City  ,   State     Develop annual planning, budgeting and productivity levels for corporate accounting.  Prepare detailed business and financial activity reports and use financial ratios and statistical trending for market-wide growth.  Improvements to top line growth by 39.4% through building an effective hospital team, ensuring a safe and engaging environment, and improving medical quality and business performance.  Responsible for cost containment, cash control/banking, asset protection, loss prevention, inventory management, Federal and DEA compliance.  Develop and deploy new hospital initiatives including training physician partners, implementing an efficient patient workflow from intake to discharge and community marketing/outreach campaigns.  Build client base by providing extraordinary service to existing clients and by initiating new marketing plans.         Information Technology Manager     Feb 2012   to   Sep 2013      Company Name   Ôºç   City  ,   State     Ensured regulatory compliance and integrity of health information systems.  Provided support during surveys, ADR, and internal audits.  Mentored and ensured the professional development of new clinical employees by providing onsite educational programs and supported seasoned clinical staff by making field visits.  Member of the Performance Improvement committee and oversaw compliance department operations.         Information Technology Manager     Sep 2008   to   May 2011      Company Name   Ôºç   City  ,   State     Revised technology initiatives, and developed strategic/operations plans to drive business operations.  Provided all technical support for EMR (Allscripts) projects.  Developed, authored, distributed, and enhanced processes and improved procedural manuals/policies Standardized purchasing, procurement, inventory, and network operations.  Championed mission-critical operational changes which required new system, network, and telecommunication system training and employee development.  Recognized developing teams and processes that boosted growth, profitability, and efficiency.  Revised clinical training collateral, delivered classroom instruction, and conducted clinical visits to ensure all field staff competencies in EMR system.         Marketing Director     Feb 2007   to   Sep 2008      Company Name   Ôºç   City  ,   State     Led marketing initiatives including service packaging, advertising campaigns, seminar rollouts agency placements, endorsements, media activities, service reviews, and website referrals.  Oversaw communication and 3rd part public relations.         Director of Information Systems     Jan 2004   to   Feb 2007      Company Name   Ôºç   City  ,   State     Implemented the agency's first disaster recovery plan to minimize productivity loss.  Established equipment lifecycles to maximize use of technology throughout the organization.  Created and delivered agency computer/security training collateral and instruction to increase end user knowledge and minimize agency risks.  Boosted user satisfaction by doubling bandwidth at 2 remote sites and tripling bandwidth at the corporate site, and ensuring usage of VoIP in future projects.  Reduced maintenance costs, improved productivity, increased employee security, and decreased travel expenses by implementing Verizon cell phone plan to replace pagers, and included the Field Force Manager that Integrated into backend clinical system to do scheduling.         Education      Master of Business Administration (MBA)      Keller Graduate School of Management   Ôºç   City  ,   State            Bachelor of Science  ,   Telecommunications Management    DeVry University   Ôºç   City  ,   State            Certifications    Cisco Certified Network Associate (CCNA/CCAI) Leadership Training ITIL Foundations Certification Sniffer University - Sniffer Distributed Training Certified Novell Administrator (CNA 5.1) HIPAA/HITECH Regulation       Skills    ADR, advertising, Arcserve, Asset Management, agency, Backup Exec, Backup, banking, Budget Management, budgeting, business operations, Cable, CCNA, Cisco Certified Network Associate, CNA 5.1, Change Management, Conflict Resolution, corporate accounting, client, clients, Customer Relations, disaster recovery, educational programs, Employee Relations, financial, Ghost, information systems, Innovation, instruction, internal audits, inventory management, inventory, ITIL, Leadership Training, regulatory compliance, loss prevention, marketing plans, marketing, market, Window, Windows 2000, 2000, Enterprise, network, Networks, Novell NetWare 4.x, Certified Novell Administrator, packaging, Performance Management, Policies, processes, procurement, Project Management - Leadership, public relations, purchasing, quality, scheduling, Staff Development, strategic, Strategic Planning, surveys, Symantec, TCP/IP, technical support, telecommunication, phone, employee development, VoIP, website, workflow   "
INFORMATION-TECHNOLOGY,"         IT DIRECTOR               Accomplishments      CXA- 206-1 | Citrix XenApp 6.5 Basic Administration; IT Security Essentials; Spiceworks 101: Foundations & Lab Introduction to SQL Military UA Army, Ukraine  Senior Sergeant.        Experience      IT Director    August 2015   to   Current     Company Name   Ôºç   City  ,   State      Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost effective information processing and communication technologies.  Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources Operational Management Where necessary, reengineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision.  Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.  Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.  Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.  Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and IT systems.  Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and makes the appropriate award.  Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.  Develop business case justifications and cost/benefit analyses for IT spending and initiatives.  Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.  Oversee provision of end user services, including help desk and technical support services.  Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.  Oversee negotiation and administration of vendor, outsourcer, and service agreements.          Business Application Specialist    August 2013   to   August 2015     Company Name   Ôºç   City  ,   State      Support major components of distributed business applications:  Pivotal CRM, Sage MAS100/200, MoveTrack, EMC, Crystal Reporting, Scribe, Salesforce PaaS Improve standards and techniques used to provide security in client/server environment Diagram components at each tier of client/server environment for Disaster Recovery Create and maintain product and training documentation Conduct technology and application training assessments to ensure staff preparation  Provide field application support and respond to technical inquiries, Coordinate with Project Team resources for timely delivery , implementation of support tasks Investigate options and ways to improve products and services  Lead tech for application implementation, development, testing, and enhancements Conduct Data Analysis, Mapping, Extraction, Conversion and Migration Performance monitoring, analysis and bottleneck detection for Microsoft SQL Databases.          Information Technology Specialist    February 2011   to   August 2013     Company Name   Ôºç   City  ,   State      Completive experience of VMware vSphere environment:  Install, Configure, Manage   Provide expertise and support for Citrix Infrastructure, XenApp,  Access Gateway and NetScaler Perform support and administrative tasks pertaining to end-user environment Manage backups and restores using EMC Avamar and Arkeia backup solution Adjust DHCP DNS and Internet Protocol settings to access the network and the Internet Deploy and support Microsoft Exchange 2007/2010, and Office365         Administer the installation and support for all enterprise hardware, software, and applications Maintain network, firewalls, Windows/Linux servers/computer system security to ensure optimal performance Train users on the proper use of hardware and software Respond to and resolve technical issues in a timely matter Administrate and maintain Mitel 5000 IP PBX and MultiTech FaxFinder faxing system   Maintain ‚Äúhow-to‚Äù documentation for resolving network, phone, and mobile issues Oversee multi-function printer/copier configurations and network connectivity Utilize Help Desk management tools to create and resolve end-user support tickets.          Information Technology Specialist I    October 2010   to   January 2011     Company Name   Ôºç   City  ,   State      Information Technology Specialist I  Experience in imaging machines using Norton Ghost, Macrium Reflect, Acronis, FOG, Clonezilla Hands-on resolution at the desktop level, including installing, configuring and upgrading software, systems and applications Utilize Microsoft Management Console to administrate computers and user accounts  Define security policies for user and computers compliance  Adhere to ‚Äúbest practices"" when administrating user password controls and management Upgrade standalone servers to roles of domain controllers using Active Directory tools Manage Active Directory based user, security and group membership accounts  Maintain campus-wide Intranet, LAN, and Wi-Fi hardware Organize physical cabling of computer server rooms and infrastructure Provide policies and procedures training and information to scholars and staff  Develop, document, and maintain hardware inventory processes for 2 campuses.          Network Assistant    February 2010   to   July 2010     Company Name   Ôºç   City  ,   State      Work-study  Assess network performance  Set up and observe network system recommends, upgrades, or improvements Support development of technical standards and application uses Resolve network problems and offer technical assistance to users.          General Manager    July 2004   to   January 2006     Company Name   Ôºç   City  ,   State      Trained and coordinated 25 office personnel  Provided supervision; supported and motivated employees Organized maintenance features, inventory control and ordered necessary materials  Formulated daily sales reports Participated in development of company advertisement.          Education      Associate of Applied Science   :   Network Administration  ,   2010    Hennepin Technical College   Ôºç   City  ,   State      Network Administration &ndash Applied Science        AAS        GPA:   GPA: 3.71/4.0    GPA: 3.71/4.0          Business Management  ,   2006    IT Security Essentials - CertificateBuchach University of Business and Management   Ôºç   City  ,     Ukraine            Bachelor of Science   :   Elementary Teacher  ,   1999    Zaporizhzhya Pedagogical College   Ôºç   City  ,     Ukraine            Skills    Active Directory, DHCP, DNS, WINS, GPO, backups, budgeting,¬† Citrix, XenApp, VMware, Hyper V, Dynamic CRM, Dynamic¬† GP, ERP, Crystal, Data Analysis, Databases,¬† Disaster Recovery, documentation, Financial Management, firewalls, imaging, inventory control,LAN, WAN, Linux, Microsoft Exchange, Office365, Office, Microsoft SQL, Windows, Migration, negotiating, enterprise, network,¬† PBX, printer, processes, procurement, improve products, project planning, project management, purchasing, Reporting, research, Sage, sales reports, servers, strategic plans, strategic planning, supervision, technical support, cloud, Azure     "
INFORMATION-TECHNOLOGY,"         FREELANCE IT CONSULTANT       Career Overview    Highly skilled, results-driven Information Technology Specialist/Consultant with experience in business operations, infrastructure management, software/hardware support, high/low end PC and Microsoft Server administration, and software development. Core Strengths Excellent critical and analytical skills		Business process management Superior organizational, interpersonal, and		Advanced level hardware and software time management			testing Effective listening and communication			Content management systems skills	Mobile application development Troubleshooting and problem solving		Accurate customer needs assessment proficiency		Exceptional telephone etiquette Intelligent project management		Vast technical knowledge and experience       Qualifications          Excellent critical and analytical skills                  Skills    Active
Directory, Active Directory, Application Development, budget, Business Management and Development, business operations, business plan, C++, hardware, Network and systems, consultation, Consulting, client, clients, client support, databases, database, Designing, Document management, graphics, HTML, imaging, Information security, Information Technology, Java, LAN, Director, managing, access, C#, Microsoft Office, Microsoft Office products, Windows 7, Windows, Windows 8.1, Windows 2000, 2000, Microsoft Windows XP, Windows XP, Migration, multi-media, Network Administration, Network hardware, Network security, Network, Networks, Novell Network, operating system, organizational, PC Repair and Support, Copier, PHP, Printer, problem resolution, processes, project plans, reporting, servers, scripts, Software design, MS SQL, SQL, strategic, technical support, systems support, Upgrading, Vista, Visual Basic, website design, XML      Work Experience      Freelance IT Consultant          Worked closely with technology vendors and distributors to gain access to equipment, software and accessories to keep technology costs within budget.  Designed and implemented PC and laptop re-imaging process to lower operating system installation and configuration from 14 hours down to 1 1/2 hours per computer.  Provided expert technical support and problem resolution to all customers.          Information Technology Specialist  ,   04/2012   Ôºç   Current    Company Name   Ôºç   City  ,   State      Acting as liaison between all departments to meet and exceed industry standards for technology requirements, business operations and Network security.  Developing and managing project plans and reporting status updates to the IT Director, COO and Executive Director.  Increasing efficiency of infrastructural technologies and organizational processes.  Executing a self-created business plan designed to lower overall business operations cost by 81%.  Training over 400+ employees to use Windows 7 Professional, Windows 8.1 as well as; other Microsoft Office products.  Creating a strategic business plan to join technology and business operations together.  Upgrading Network hardware, software and accessories.  Advising and assisting in IT infrastructure implementation and management processes.  Sharing Network and systems management responsibilities.  Overseeing remote client support and services.  Finalizing a migration from a Novell Network to Microsoft Active Directory on Windows Server 2012.  Designing and planning to install Microsoft System Center Configuration Manager SCCM).  Writing batch scripts to allow 200+ clients to access Microsoft Terminal Services in an Active Directory environment.          Information Technology Consultant Network Solution/Owner  ,   04/2007   Ôºç   12/2012      City  ,   State      Provided consultation for appropriate business software and efficient hardware solutions.  Acted as liaison between my clients, vendors and product distributors.  Configured LAN's and WLAN's.  Designed, tested, installed and monitored client Networks, computers, home theater and multi-media equipment.  Analyzed system and registry data for infected computers and servers.  Sold and installed highly efficient Network equipment for quicker database response times.          Help Desk Specialist  ,   08/2011   Ôºç   04/2012    Company Name   Ôºç   City  ,   State      Provided technical support for all network applications.  Monitored and advised for standards relating to client-side interfaces, website design and graphics development.  Served as an operating system expert and provided advanced technical support for all employees within the school district.  Improved reliability of education software, systems and databases.  Worked with clients to analyze computing inefficiencies, then recommended and implemented appropriate technologies that fit within the school district's budget.  Maintained composure and patience when faced with difficult customer situations.  Assisted in migrating from a Novell Network to a Microsoft Active Directory environment on Windows Server 2008.  Shared the task of re-imaging 3000 computers with a self-created, custom built Windows 7 Professional to complete an operating system migration from Windows XP.          Education and Training      1 2012    Minnesota School of Business   Ôºç   City  ,   State  ,   United States    Associate of Applied Science    Computer Science    Computer Science        Information Technology AAS with Application Development Android, C++, C#, Java, PHP, SQL and Visual Basic development Business Management and Development Microsoft Network Administration Microsoft Office 2010 Information Technology Internship            "
INFORMATION-TECHNOLOGY,"         STAFF PHARMACIST       Summary     Patient and professional excellence oriented Pharmacist with Doctor of Pharmacy and Master in Science degrees. Nine years of retail experience providing outstanding pharmacy services in a high-volume setting. Strong background in science and clinical pharmacology and excellent interpersonal skills with a track record of establishing positive relationships with customers, co-workers, medical professionals, and insurance providers. Enthusiastic about acquiring new clinical knowledge and experience in a hospital setting.    Committed to providing highest quality pharmaceutical services and personal patient care as an essential link in disease management. Dedicated to deliver peak performance as well as fast and accurate medication dispensing. Capable and able to demonstrate versatility in adapting to every-increasing complexity in the healthcare industry.         Highlights          Strong Diverse Science Background  Strong Academic Skills  Strong Decision-Making Ability  Prescription Dispensing and Compounding       Drug Interaction Assessment           Clinical Interventions      Product Safety and Quality Assurance       Exceptional Patient Care       Proficient with software (Word, Excel, PowerPoint, Access)       Ability to Identify and Solve Potential Problem      High Personal and Professional Ethics     Creative Cognitive Skills   Pharmaceutical Research and Data Analysis   Efficient and Accurate  Exceptional Attention to Details  Excellent Telephone Etiquette  Ability to Listen and Communicate in a Articulate Manner  High Level of Organizational and Personal Skills  Customer and Coworker Relationship Management on a Personal Level            Achievements      Recognized for ability to manage a high volume of patient accounts.   Consult with hundreds of physicians and patients to fill prescriptions, review side effects, discuss drug interactions and resolve medication delivery problems.  Improved drug-inventory management system to reduce waste and eliminate back orders.   Cultivated strong network in a community, resulting in a new patient enrollments.  Improved morale of coworkers by rewarding good work performance, leading by example and using humor to diffuse stressful situations.  Translated pharmacy communications for Russian speaking customers and recruited new customers.        Professional Experience     12/2002   to   04/2009     Staff Pharmacist    Company Name   Ôºç   City  ,   State     Manage ancillary staff in fulfilling more than 1,500 prescriptions weekly. Consult with physicians and patients with regard to medication dosage, drug interactions, medical equipment, disease management and potential side effects of prescription and OTC medications.    Dispense and compound prescriptions, and maintain accurate patient records, dosing information and directions for use. Interact with HMOs and other insurance providers concerning billing/reimbursement issues. Keep abreast of new developments within the pharmaceutical industry.    Proficiently processed and dispensed written, oral and electronic prescriptions.  Conducted drug utilization reviews, drug interventions and therapy management.  Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.  Strictly maintained customer and patient confidentiality.  Maintained proper storage and security conditions for all drugs.  Mastered HEB Pharmacy Standard Operating Procedures (SOPS).  Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.  Calculated, weighed, measured and mixed ingredients with expert precision.  Advised customers on the selection of over the counter products, healthcare supplies, dietary and herbal supplements.  Consistently upheld proper pharmacy and general safety procedures and standards.  Oversaw the pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients.  Followed state and federal record keeping guidelines  for legend drugs and controlled substances.  Appropriately resolved customer issues, complaints and questions.  Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers.         01/1998   to   11/2002     Pharmacy Intern    Company Name   Ôºç   City  ,   State           12/1995   to   09/1998     Pharmacy technician    Company Name   Ôºç   City  ,   State           01/1990   to   11/1993     Electronics Technician    Company Name   Ôºç   City  ,   State      Worked closely with team of engineers and technician  Maintained  and troubleshoot electronic and computer based equipment.  Recorded precision measurements from electronic devices during the test  Completed database, created graphics and checked final reports for accuracy   Supported engineering team as a customer service representative          01/1990   to   04/1991     Teaching Assistant/ Laboratory Supervisor    Company Name   Ôºç   City  ,   State      Supervised and helped students during laboratory experiments  Soldered and assembled laboratory equipment  Maintained proper laboratory and general safety procedures and standards, including department cleanliness.               Education     2002     Doctor of Pharmacy  :   Pharmaceutics    Massachusetts College of Pharmacy and Health Science   Ôºç   City  ,   State  ,   USA     Clinical rotations at :    Beth Israel Deaconess Medical Center (Infectious Disease),   Boston Children's Hospital (Center for Poison Control and Prevention),  Beverly Hospital (Inpatient and Ambulatory care),   Boston Dialysis Center .          1992     Master of Science  :   Hardware Engineering     University of Information Technology, Mechanics and Optics   Ôºç   City    Russia            Certifications     In good standing with the Massachusetts Board of Pharmacy       Skills      Integrity and Honesty   Compassion and Courtesy  Excellent Interpersonal Skills  High Level of Analytical and Cognitive Skills  Self-Disciplined and Self-Motivated     "
INFORMATION-TECHNOLOGY,"         SENIOR VICE-PRESIDENT AND CHIEF INFORMATION OFFICER             Core Accomplishments    Strategized with various areas of business to develop a proof of concept with an international financial company headed by a world-renowned Nobel Peace Prize winner to establish the principle of micro-lending for low income, immigrant families      Professional Experience      Senior Vice-President and Chief Information Officer  ,   01/2009   to   Current    Company Name   Ôºç   City  ,   State      Industry expert in a wide variety of technology systems, business applications and IT service management. Primary focus: Network Security and IT Operational Management using the fundamentals of scalar design/architecture and business process improvement. Create ""living"" technology that supports strategic vision and goals, as well as growing customer needs.  Instituted a technology roadmap to guide the IT department with proper business alignment to create measurable, efficient and sustainable technology for Goodwill's various business verticals - Retail and eCommerce, Employment and Contracts, Mission Services.  Outsourced selected portions of the IT process to facilitate the development of additional operational efficiencies to improve the technology infrastructure.  Designed and collaborated with architects, engineers, and industry technology leaders in the build and operation of Second Generation Data Centers and collocated sites.  Designed a Business Continuity strategy that incorporates all critical aspects of the business to ensure the business remains solvent in the event of service interruption or significant business disruption.  Improved IT spend through proper fulfillment and procurement process provisioning - CapEx and OpEx improvements realized to ease the associated costs of technology growth.  Proper sourcing of selected areas of the IT business process through staff augmentation, outsourcing, in-sourcing and near-shore opportunities to improve IT effectiveness and service delivery.  Provided guidance and expertise on various panels, as well as interviewed by various media outlets and corporations for case-studies and dialogues around strategic IT - CIO magazine, Fierce CIO, CIO Zone, Enterprise Mobility, Enterprise CIO Forums, CIO Summit, CDW, CDM, Cisco, Splashtop, VEEAM, Airwatch, Quantum Technologies, ZDNet.          Vice-President, Information Technology  ,   01/2005   to   01/2009    Company Name   Ôºç   City  ,   State      Designed a system to overhaul the entire information gathering and distribution process through the use of portal technology. Streamlined operations and in doing so foster an atmosphere of empowerment and accountability using the principles of Enterprise Resource Planning. Outsourced selected portions of the IT process to facilitate the development of additional operational efficiencies to improve the technology infrastructure, reduce costs, improve effectiveness and sharpen internal focus on development activities.  Developed a Managed Print Service (MPS) program with a Multi-Function printer network to produce copy, print, email, e-file and scan at stations within key departments as part of a preliminary Document Management System. The MPS significantly reduced costs for developing print materials over traditional copy machine equipment as the ROI was seen within months versus years.  Strategized with various areas of business to develop a proof of concept with an international financial company headed by a world-renowned Nobel Peace Prize winner to establish the principle of micro-lending for low income, immigrant families.  Authored a case study to review non-profit technologies. This study was based on a review of industry leading technologies in comparison to Goodwill's Retention Policy as it related to the Disaster Recovery Policy/Business Continuity Plan. Realized a 43% savings over the cost of the equipment.  Technology Visionary - Developed the ROI, gained approval and then guided the development and subsequent re-development of a homegrown case management application to improve the future state of Mission Service and Employment business verticals. This application has been a proven leader among competitors.  Technology Visionary - Engineered the platform to support Goodwill's first Blade Server and Data De-duplication technology, as well as server virtualization, to increase performance and availability while reducing management overhead - the fore-runner to some of the technologies widely used by Fortune 100 companies from that time until now.          Manager/Senior Network Engineer, Information Technology  ,   01/2001   to   01/2005    Company Name   Ôºç   City  ,   State      Challenged to secure and improve reliability of wide area network and all future business expansions sites.  Chief Architect - Designed and implemented corporate-wide, platform-independent, Personal Information Manager (PIM) with Microsoft Exchange\Outlook to replace Novell based Pegasus email system.  Strategic Visionary - Chief Architect - Designed and Implemented the process of a tiered in-place migration from Novell NetWare to MS Windows: transitioned from Netware Directory Service to Microsoft Active Directory Service, migrated user and group accounts, transitioned from Novell based WAN to an Active Directory Domain Forest, migrated file and print services, redesigned proprietary databases.  Responsible for overall performance and availability of all aspects of the network.  Analyze network and design upgrades/changes as needed.  Assess the company's current and future network needs using scalable systems.  Responsible for all aspects of E-mail group.  Oversee the design, development, release, and maintenance of e-mail application systems.  Responsible for all aspects (software and hardware) of organization's network systems.  Recommend, implement, and maintain network architectures (LAN and WAN).  Assist in the development and maintenance of network communications.  Use knowledge of LAN/WAN systems to help plan and install internal and external networks.  Test and evaluate network systems to eliminate problems and make improvements.          Network Administrator  ,   01/1997   to   01/2001    Company Name   Ôºç   City  ,   State      Network Administration  Install, configure and maintain organization's network.  Build networks and maintain external and internal web presence; administer the networks.  Perform system backups on its internal and external web network servers.  Design and support server systems and supporting software.  Support, monitor, test and troubleshoot hardware and software problems pertaining to LAN.  Install, configure and repair workstations.  Provide end users support for all LAN-based applications.          Education      Bachelor of Arts  :  Geography      State University of New York at Stony Brook   Ôºç   City  ,   State  ,   US    , CERTIFICATIONS & AFFILIATIONS Bachelor of Arts - Sociology Bachelor of Science - Biochemistry Associates - Geography State University of New York at Stony Brook, Stony Brook, New York        Certifications      Microsoft Certified Systems Engineer  Certified Information Systems Security Professional  CISSP  Certified Ethical Hacker (CEH) v8  Information Technology Infrastructure Library Foundations  Goodwill Industries International, Executive Development Program Graduate  Mobile Enterprise Executive Panelist  Gartner Summit Panelist  Enterprise CIO Forum Contributor  Wall Street Journal CIO Contributor (Candidate)        Skills    Business Continuity, Technology Infrastructure, File, Lan, Architecture, Business Process Improvement, Cdm, Cisco, Contracts, Ecommerce, Fulfillment, Network Security, Opex, Process Improvement, Procurement, Provisioning, Retail, Retail Marketing, Security, Case Management, Copy Machine, Disaster Recovery, Document Management, Enterprise Resource Planning, Increase, Lending, Operations, Roi, Server Virtualization, Virtualization, Active Directory, Databases, Directory Service, Engineer, Exchange, Lan/wan, Maintenance, Microsoft Exchange, Netware, Novell, Outlook, Backups, Its, Network Administration, Workstations, Certified Information Systems Security Professional, Cissp, Information Technology Infrastructure Library, Itil, Journal, Systems Engineer, Systems Security, Biochemistry   "
INFORMATION-TECHNOLOGY,"         AMC COMPUTER SPECIALIST AND INTERN       Summary     Information Technology Specialist with twenty nine years of experience launching environments focused on  telecommunications concepts, principles methods, practices and solutions. Savvy, compassionate, impact oriented performer with attention to detail, technological know-how, and lifecycle project planning expertise. Successfully manages accounts while analyzing technical requirements to ensure client and customer satisfaction and enterprise integrity. Consistently develops innovative and workable solutions to unique customer requirements. An effective IT Manager with a proven track record for building highly productive teams with healthy morale. Promotes security awareness ensuring sound security principles are implemented.       Highlights          Strong Interpersonal skills  Exceptional Listening and perception skills  Excels in writing  Information Technology SME  Timely  Efficient  Test and Evaluation Expertise   Leadership  Management  Project Management  Conflict Resolution      Cobol Programming  ADA Programming  Procurement Clerk  BPA's   Acquisition Experience  COR  Formal Briefings            Accomplishments     I provide spiritual support within my organization on a daily basis.  I serve as Branch Chief and Division Chief whenever I am appointed.  I Initiate and facilitate impromptu meetings with the technology team to share pertinent information or to solve workplace issues.  I am a mentor and sponsor of ATEC HQ's Customer Support Intern and Summer hire.   I represent ATEC in many Command sponsored special events as a singer, actress and mistress of ceremonies.        Experience      AMC Computer Specialist and Intern     Sep 1989   to   Sep 1992      Company Name   Ôºç   City  ,   State    As a Lead Cobol Programmer: Wrote two programs to estimate the cost for the Panama Canal Conflict. Coordinated with QA testers for end-to-end unit testing and post-production testing.Implemented system security and data assurance software.Developed custom software solutions for the organization.Oversaw deployment, configuration and documentation procedures.Implemented and tested enhancement feature requests to enhance product functionality.Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.Drafted two project work plans per week.Organized and held meetings with stakeholders, contractor product teams and customers. Coordinated all hardware acquisitions.Coded user-customizable applications that converted raw data from design engine to easily understandable graphical formats.         Computer Specialist (Special Assignment)     Jun 1992   to   Oct 1993      Company Name   Ôºç   City  ,   State    Detailed as Junior Engineer for PM EWRSTA Camp Evans (Wall, New Jersey). In this capacity I assisted the Lead Software Engineer in writing the code to repair the Kiowa 58D helicopter computer module. Project was successful From coding to test and evaluation. Authorized to go TDY to Fort Bragg, N.C. to test our code in the vehicle.   Briefed 300 civilians and 60 soldiers on the test, evaluations and repair of the aircraft under of the orders the PMEWRSTA PM Colonel Arthur Hurtado (Fort Myers, Florida)          In addition, I served as a Lead Project Manager using the Artemis Schedule Publisher software to track Electronic Warfare systems and the respected repair schedules.            Information Technology Specialist     Sep 1992   to   Sep 2011      Company Name   Ôºç   City  ,   State    Experienced in management of principles, evaluation techniques and systems management and planning (2003-2011).   Efficient planning  and  delivery of customer  support  services,  including  installation,  configuration,  troubleshooting, customer assistance, and/or training, in response to customer requirements (2003-2011).   Efficient planning  and  delivery of customer  support  services,  including  installation,  configuration,  troubleshooting, customer assistance, and/or training, in response to customer requirements (2003-2011).  Served as the only CECOM Command ADA Programmer.        Information Technology Specialist      Sep 2011   to   Current      Company Name   Ôºç   City  ,   State    Effective Acting branch and division chief of Customer Support Branch ATEC Headquarters (G6), APG, Maryland (2013-2015).   SWE on Information Systems Security (2011-2015).   Implements IT concepts, principles and methods and practices, providing technical oversight and Headquarters systems monitoring (2011- 2015).    Identifies and solves  complex  technological  problems  by determining  accuracy  and  relevance of  information while evaluating potential sources of information and disseminating solutions (2011-2015).   Efficient planning  and  delivery of customer  support  services,  including  installation,  configuration,  troubleshooting, customer assistance, and/or training, in response to customer requirements (2011-2015).    Knowledge of  Local Area  Network security  requirements and  techniques  tor  protecting computer  systems  from  viruses,  datatampering, and unauthorized system entry (2011-2015)   Skillfully analyzes, plans, designs, implements, documents, assesses, and manages enterprise structural framework(2011-2015).   Knowledgeable  of  system   requirements  and  techniques  for  planning  current  and  future  system  architecture  requirements (2011-2015).   Expertise in Information Technology security  principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities leading to security certification or accreditation (2011-2015).   Knowledgeable  of  telecommunications  characteristics  and  capabilities  of  systems,  media,  equipment,  and  related  software systems (2011-2015).   Ability to assess risk factors and advise on vulnerability to attack from a variety of sources and procedures and methods for protection of systems and applications.(2011-2015).   Defines  and  executes  application  alignment  with  business  strategy,   performance,  service  levels,  business  intelligence  and management, data privacy, compliance/policy and information security. (2011-2015).   Expertly applies analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations (2011-2015).   Utilizes knowledge of  information technology principles, methods, and  security regulations  and  policies to  administer various information security programs (2011-2015).   Ensures confidentiality,  integrity,  and  availability of systems, networks,  and  data through  the planning,  analysis, development, implementation, maintenance, and enhancement of information systems security  programs, policies, procedures, and tools (2011-2015).   Served as Lead IT Specialist providing computer, networking and peripheral support to ATEC Headquarters QIP's in RTC, DTC and JITC (2014)        Education      Bachelor of Arts  ,   Business Admin and Management   January 2016     Pillar College   Ôºç   City  ,   State  ,   USA    I am currently a full-time student maintaining a 4.0 GPA in an accelerated program. I have completed the following classes: Organizational Management, Business Management, Business Communications and Theology.        Security-Plus Certification

Microsoft Certified Professional (MCP)  ,   Computer Software   2006     CED Solutions   Ôºç   City  ,   State  ,   USA    I have earned, maintained and utilized my Security Plus certification.        Defense Acquisition University Training Course Completion: ACQ 1 01, 1 30 & 201; SAMJOJ , CLE 003 & 060, ACQ 2036

Army Civilian Training, Education Development and System Courses

Moving from Technical Professional to Management

Project Information Technology Management Information Assurance Fundamentals (IAF) Introduction to Project Management  ,   Acquisition Workforce   2015     Defense Acquisition University   Ôºç   City  ,   State  ,   USA    I will acquire my Information Technology Level 3 certification in November 2015.        Certifications     Microsoft Certified Professional (MCP)  Security Plus       Skills     Procurement Clerk, Purchasing Agent,  Computer Programmer, Contracting Officer Representative (COR), Customer Support,Information Technology, Information Security, Hardware, Network systems,  Decision Making, Information Systems,  IT Strategy, Local Area  Network, Microsoft Certified Professional, MCP, Policies, Processes, Project Management, Risk Assessment        "
INFORMATION-TECHNOLOGY,"         MASTER DATA MANAGER           Experience      Master Data Manager  ,     01/2019   to   Current     Company Name   ‚Äì   City  ,   State      Aligning 100+ supply chain-related master data attributes to ensure the following guidelines are met:.  Data Stewardship - Appropriate business units and ownership established to validate appropriate values, definitions and
 impact documentation for all master data fields.  Data Quality - Applicable controls are set in conjecture with IT to ensure that a proactive approach is taken to new
 master data.  Additionally, RPA process planned for Phase 2 to automate structured data entry and maintenance.  Data Integrity/Data Warehousing - Structure business logic to ensure BOMs and other data relationships are both
 accessible and built as an asset for the business.  Additionally, a Data Sync SOP was established for GS1 standardization.  Reporting - Automate data quality reporting for executive staff to ensure 99.8% compliance is adhered to throughout
 the organization.  Additionally, provide ad-hoc tools for the business to leverage clean data cubes.  Data Governance Committee - Oversee executive strategy in institutional master data to commit to trusted, accurate, structured
 and meaningful master data.  Engaging applicable stakeholders to promote data governance, data architect, data stewardship and
 data security the data governance committee oversees the framework for complex supply chain manufacturing operations.         Director of Information Technology  ,     01/2017   to   01/2019     Company Name   ‚Äì   City  ,   State      Supply Chain Management - Warehouse, 3PL, Food Services, Served as the corporate Project Manager, overseeing all implementations (WMS, ERP, QMS, CMMS, infrastructure).  Responsibilities included progress reporting, budget control, task delegation, plan creation, vendor coordination, etc.  Developed a range of documents and performed project selection tasks such as workflow process maps, system integration
 documents, infrastructure topology, organizational policies, GDPR, UAT, gap analysis, best fit models and user training manuals.  Deployed and managed BI products to leverage company-wide data for decisionmakers, proactive analysis, and real-time resource
 planning.  Utilizing SSRS/PowerBI to analyze sets of data across multiple databases, automate value-add reporting to 3PL clients,
 visualize KPIs thru the organization, create workflows for document automation and create alerts for various business units.  Launched a high-performance data warehouses and virtual machines to store, integrate, analyze, and report on enterprise data.  An
 array of SSAS cubes were deployed to allow for end-user ad-hoc tabular reports.  Additionally, a complex network of interfaces
 between 6+ enterprise systems, 4 SQL databases, 1 Oracle database, and other enterprise systems (file server, exchange, EDI, etc)
 was implemented to support the ETL process.  Executing infrastructure refresh for a 200,000 sqft industrial/production facility.  The deployment includes an array of 15 switches,
 1,000 cable runs, racking, 100 AP, 300 cameras, NVRs, controllers, and creating floor plans and topology documents.  Controlled a $2MM IT budget, short-term and long-term strategies, and CapEx justification across the business.  Including selecting
 and negotiating with vendors, promoting operational process improvement, instituting best practices, and developing IT roadmaps
 and strategic plans.  On track to reduce IT spend by $250K by renegotiating vendor contracts, consolidating cloud services,
 implementing automation tools and upgrading legacy systems.  Responsible for a team of IT professionals and vendors assigned to all corporate and local office systems, including ERP, WMS,
 logistics systems, data centers, servers and storage, PCs, mobile devices, BDR, telecom, and help desk.  Reduced IT service desk's
 response time and resolution time while increasing knowledge base and reducing reoccurring tickets by over 50%.  Information Technology Governance & Steering Committee (ITGSC) - Reporting directly to the board of directors, the
 ITGSC provided strategic direction in aligning IT projects to shareholder interest and long-term targets.  While overseeing the
 committee the cross-functional team guided 12 business units across operations, sales, and manufacturing.  Additionally, the ITGSC
 aided in risk management, business continuity, and organizational SOPs.  NatJan Solutions (Facility Management - Retail, Medical, Grocery Sectors.         Information Technology and Analytics Manager  ,     01/2014   to   01/2017      Implemented process within external ERP portal to monetize 1000's of vendors to generate lean revenue based on financial and
 operational data analysis.  This program is estimated to bring in $325,000 in its first year, an 8% increase in margin.  Created ad-hoc and scheduled BI (PowerBI/SSRS) reports to visualize critical client metrics and reports, internal performance
 KPIs, operational resource planning, asset and revenue forecasting, P/L summaries, expense budgets, etc.  Spearheaded national RFP bids of multi-million-dollar procurement deals with several Fortune 500 retail, medical, and education
 companies.  Tasks included sales analysis, margin analysis, multivariable pricing structures, vendor acquisition, developing process
 flow and establishing KPI reporting for clientele and internal use.  Designed ad-hoc SQL views, stored proceduresand reports to address company-wide data analysis and modeling.  Utilized advanced VBA programming and automation software to manage two billing systems, saving an estimated $75,000 in Salary
 Expenses in 2015, translating to a 40% reduction in departmental spending.  Reported on a wide array of KPIs on operations, sales, accounting, and vendors via dashboard-style (BI/SSRS) reports for COO,
 CFO, Vice President of Sales and Account Manager use.  Overhauled all company technology from on-premise systems to an array of cloud solutions, including replacing hardware and
 migrating servers and databases, this renovation saves ~$108,000 per year and provides long-term scalability.         01/2015   to   01/2017     Company Name   ‚Äì   City  ,   State      Co-Founded indoor, hydroponic farming company in South Jersey.  Bringing a hyper-local product to the Camden and Philadelphia
 region HGF generated $100K in its first year via a strategic relationship with the premier food management service in Philadelphia,
 local restaurants, farmer's markets, and Whole Foods retail chain.  Sales & Operations Planning (S&OP) - The S&OP team managed bi-directional interactions between sales, marketing,
 production, and finance.  S&OP committee oversaw finished goods inventory controls, marketing vs financial targets, raw material
 and supplier management, logistics and human capital planning.  Additionally, benchmarks for product mix, SKU management, and
 forecast vs demand vs actual alignment.  Operations - Oversaw the general operations of the farm, including assigning day-to-day jobs, tracking yield results, establishing
 daily work schedules, and tracking transplanting/harvesting schedules.  Automation Systems - Implemented an array of sensors to control environmental and nutrient levels.  Utilizing this data and
 automation systems we drove automated pH balancing, nutrient leveling, temperature control, ventilation systems, and established
 a strong exception-based manufacturing operation.  Finance - Oversaw all aspects of the financial responsibilities including establishing a point of sales systems, P/L reports, budgeting
 for OpEx and CapEx schedules, coordinating with lenders, insurance institutions and annual tax reports.  SOPs - Instituted standard operating procedures to ensure quality standards are maintained and product consistency is maintained.         Work History      Master Data Manager  ,   01/2019   to   Current     Company Name   ‚Äì   City  ,   State      Aligning 100+ supply chain-related master data attributes to ensure the following guidelines are met:.  Data Stewardship - Appropriate business units and ownership established to validate appropriate values, definitions and
 impact documentation for all master data fields.  Data Quality - Applicable controls are set in conjecture with IT to ensure that a proactive approach is taken to new
 master data.  Additionally, RPA process planned for Phase 2 to automate structured data entry and maintenance.  Data Integrity/Data Warehousing - Structure business logic to ensure BOMs and other data relationships are both
 accessible and built as an asset for the business.  Additionally, a Data Sync SOP was established for GS1 standardization.  Reporting - Automate data quality reporting for executive staff to ensure 99.8% compliance is adhered to throughout
 the organization.  Additionally, provide ad-hoc tools for the business to leverage clean data cubes.  Data Governance Committee - Oversee executive strategy in institutional master data to commit to trusted, accurate, structured
 and meaningful master data.  Engaging applicable stakeholders to promote data governance, data architect, data stewardship and
 data security the data governance committee oversees the framework for complex supply chain manufacturing operations.         Director of Information Technology  ,   01/2017   to   01/2019     Company Name   ‚Äì   City  ,   State      Supply Chain Management - Warehouse, 3PL, Food Services, Served as the corporate Project Manager, overseeing all implementations (WMS, ERP, QMS, CMMS, infrastructure).  Responsibilities included progress reporting, budget control, task delegation, plan creation, vendor coordination, etc.  Developed a range of documents and performed project selection tasks such as workflow process maps, system integration
 documents, infrastructure topology, organizational policies, GDPR, UAT, gap analysis, best fit models and user training manuals.  Deployed and managed BI products to leverage company-wide data for decisionmakers, proactive analysis, and real-time resource
 planning.  Utilizing SSRS/PowerBI to analyze sets of data across multiple databases, automate value-add reporting to 3PL clients,
 visualize KPIs thru the organization, create workflows for document automation and create alerts for various business units.  Launched a high-performance data warehouses and virtual machines to store, integrate, analyze, and report on enterprise data.  An
 array of SSAS cubes were deployed to allow for end-user ad-hoc tabular reports.  Additionally, a complex network of interfaces
 between 6+ enterprise systems, 4 SQL databases, 1 Oracle database, and other enterprise systems (file server, exchange, EDI, etc)
 was implemented to support the ETL process.  Executing infrastructure refresh for a 200,000 sqft industrial/production facility.  The deployment includes an array of 15 switches,
 1,000 cable runs, racking, 100 AP, 300 cameras, NVRs, controllers, and creating floor plans and topology documents.  Controlled a $2MM IT budget, short-term and long-term strategies, and CapEx justification across the business.  Including selecting
 and negotiating with vendors, promoting operational process improvement, instituting best practices, and developing IT roadmaps
 and strategic plans.  On track to reduce IT spend by $250K by renegotiating vendor contracts, consolidating cloud services,
 implementing automation tools and upgrading legacy systems.  Responsible for a team of IT professionals and vendors assigned to all corporate and local office systems, including ERP, WMS,
 logistics systems, data centers, servers and storage, PCs, mobile devices, BDR, telecom, and help desk.  Reduced IT service desk's
 response time and resolution time while increasing knowledge base and reducing reoccurring tickets by over 50%.  Information Technology Governance & Steering Committee (ITGSC) - Reporting directly to the board of directors, the
 ITGSC provided strategic direction in aligning IT projects to shareholder interest and long-term targets.  While overseeing the
 committee the cross-functional team guided 12 business units across operations, sales, and manufacturing.  Additionally, the ITGSC
 aided in risk management, business continuity, and organizational SOPs.  NatJan Solutions (Facility Management - Retail, Medical, Grocery Sectors.         Information Technology and Analytics Manager  ,   01/2014   to   01/2017      Implemented process within external ERP portal to monetize 1000's of vendors to generate lean revenue based on financial and
 operational data analysis.  This program is estimated to bring in $325,000 in its first year, an 8% increase in margin.  Created ad-hoc and scheduled BI (PowerBI/SSRS) reports to visualize critical client metrics and reports, internal performance
 KPIs, operational resource planning, asset and revenue forecasting, P/L summaries, expense budgets, etc.  Spearheaded national RFP bids of multi-million-dollar procurement deals with several Fortune 500 retail, medical, and education
 companies.  Tasks included sales analysis, margin analysis, multivariable pricing structures, vendor acquisition, developing process
 flow and establishing KPI reporting for clientele and internal use.  Designed ad-hoc SQL views, stored procedures and reports to address company-wide data analysis and modeling.  Utilized advanced VBA programming and automation software to manage two billing systems, saving an estimated $75,000 in Salary
 Expenses in 2015, translating to a 40% reduction in departmental spending.  Reported on a wide array of KPIs on operations, sales, accounting, and vendors via dashboard-style (BI/SSRS) reports for COO,
 CFO, Vice President of Sales and Account Manager use.  Overhauled all company technology from on-premise systems to an array of cloud solutions, including replacing hardware and
 migrating servers and databases, this renovation saves ~$108,000 per year and provides long-term scalability.           01/2015   to   01/2017     Company Name   ‚Äì   City  ,   State      Co-Founded indoor, hydroponic farming company in South Jersey.  Bringing a hyper-local product to the Camden and Philadelphia
 region HGF generated $100K in its first year via a strategic relationship with the premier food management service in Philadelphia,
 local restaurants, farmer's markets, and Whole Foods retail chain.  Sales & Operations Planning (S&OP) - The S&OP team managed bi-directional interactions between sales, marketing,
 production, and finance.  S&OP committee oversaw finished goods inventory controls, marketing vs financial targets, raw material
 and supplier management, logistics and human capital planning.  Additionally, benchmarks for product mix, SKU management, and
 forecast vs demand vs actual alignment.  Operations - Oversaw the general operations of the farm, including assigning day-to-day jobs, tracking yield results, establishing
 daily work schedules, and tracking transplanting/harvesting schedules.  Automation Systems - Implemented an array of sensors to control environmental and nutrient levels.  Utilizing this data and
 automation systems we drove automated pH balancing, nutrient leveling, temperature control, ventilation systems, and established
 a strong exception-based manufacturing operation.  Finance - Oversawall aspects of the financial responsibilities including establishing a point of sales systems, P/L reports, budgeting
 for OpEx and CapEx schedules, coordinating with lenders, insurance institutions and annual tax reports.  SOPs - Instituted standard operating procedures to ensure quality standards are maintained and product consistency is maintained.         Education      Bachelor of Science  :   Management of Information Systems  ,   2017           Associates of Science  :   Accounting  ,   2015     Rowan College               Pursuing Project Management Professional (PMP) certification        Rowan University               Summary    Zeel Patel is an Information Technology Manager with a focus on IT transformation and process improvement currently looking for
opportunities in the greater Miami, FL metropolitan area. Zeel has experience working with corporate data in the areas of data presentation,
structured and unsecured datasets, data mining, statistical analysis, UI creation, data warehouse management, and assessing data quality.
Additionally, Zeel's diverse background has allowed him to succeed in a project management and IT management role. In this role, Zeel has
engaged in holistic business analysis, process improvement, strategic planning, budgeting, contract negotiations, vendor relations, resource
management, instituting best practices, and overseeing/implementing multiple enterprise systems (ERP, WMS, CRM, WOM, QMS, SCP).      Highlights          Microsoft Office Suite with deep Office 365, Dynamics 365, Project, PowerApps, PowerBI, Flow,  Sharepoint, Excel, Access, Intune, Visio, EMS, and Azure proficiency  Programming/Databases: SQL (SSRS, SSIS, SSAS), VBA, DAX, HTML, CSS, VBA, VB.NET, R, Powershell, Python, Oracle  Business Intelligence Packages: PowerBI, Qlik (QlikView/QlikSense), SiSense, Tableau, Datorama, Yellowfin, Crystal, SSRS  Strong knowledge of AWS, Azure, Cisco Switch Management, VMWare, Hyper-V, RDP, Automation Anywhere, Active Directory,  And hardware and software administration for iOS, Android, Windows, Red Hat Linux, RF devices  VB.NET, EDI, Procurement, Ventilation  Accounting, ERP, Programming, Visio  Active Directory, ETL, Progress, VBA  Premier, Facility Management, Project Management, Workflow  Ad, Finance, Python  AP, Financial, Quality  Approach, Floor plans, Real-time  Architect, Forecasting, Red Hat Linux  Automate, Functional, Renovation  Automation, Help desk, Reporting      Automation tools, HTML, Retail  Billing systems, Information Technology, RFP  Budgeting, Insurance, Risk management  Budgets, Inventory, Sales  Budget, Logic, Sales analysis  BI, Logistics, Servers  Business Intelligence, Marketing, SOP  Cable, Access, SQL  Cisco, Excel, Strategy  Hardware, Exchange, Strategic  Contracts, Microsoft Office Suite, Strategic plans  Crystal, Office, Structured  CSS, Sharepoint, Supplier management  Clientele, Windows, Supply chain  Client, Negotiating, Supply Chain Management  Clients, Enterprise, Switches  Data analysis, Network, Switch  Data entry, Oracle, System integration  Data analysis and modeling, Oracle database, Tableau  Data warehouses, Organizational, Tax  Databases, Cameras, User training  Data Warehousing, Policies, Telecom  Direction, Pricing, Translating  Documentation, Process improvement, Upgrading            Skills     Microsoft Office Suite with deep Office 365, Dynamics 365, Project, PowerApps, PowerBI, Flow,  SSharepoint, Excel, Access, Intune, Visio, EMS, and Azure proficiency  PProgramming/Databases: SQL (SSRS, SSIS, SSAS), VBA, DAX, HTML, CSS, VBA, VB.NET, R, Powershell, Python, Oracle  BBusiness Intelligence Packages: PowerBI, Qlik (QlikView/QlikSense), SiSense, Tableau, Datorama, Yellowfin, Crystal, SSRS  SStrong knowledge of AWS, Azure, Cisco Switch Management, VMWare, Hyper-V, RDP, Automation Anywhere, Active Directory,  Aand hardware and software administration for iOS, Android, Windows, Red Hat Linux, RF devices,  VB.NET, accounting, Active Directory, premier, ad, AP, approach, architect, Automate, Automation, automation tools, billing systems, budgeting, budgets, budget, BI, Business Intelligence, cable, Cisco, hardware, contracts, Crystal, CSS, clientele, client, clients, data analysis, data entry, data analysis and modeling, data warehouses, Databases, Data Warehousing, direction, documentation, EDI, ERP, ETL, Facility Management, Finance, financial, floor plans, forecasting, functional, help desk, HTML, Information Technology, insurance, inventory, logic, logistics, marketing, Access, Excel, exchange, Microsoft Office Suite, Office, Sharepoint, Windows, negotiating, enterprise, network, Oracle, Oracle database, organizational, cameras, policies, pricing, process improvement, procurement, Programming, progress, Project Management, Python, Quality, real-time, Red Hat Linux, renovation, reporting, Retail, RFP, risk management, Sales, sales analysis, servers, SOP, SQL, strategy, strategic, strategic plans, structured, supplier management, supply chain, Supply Chain Management, switches, Switch, system integration, Tableau, tax, user training, telecom, translating, upgrading, ventilation, Visio, VBA, workflow    "
INFORMATION-TECHNOLOGY,"         CORPORATE PROJECT MANAGER       Career Overview    Seasoned project manager driven to achieve results through strategic planning and professional relationship
building. Success in developing beneficial alliances between leaders to effectively drive growth and achieve
goals. Dedicated to building strong teams within an organization through motivation and strong development.
   Effective in fostering collaboration and consultative relationships with senior management and across
       traditional boundaries; highlighting inflection points of technology decisions.
   Technical leader with broad experience, brings focus on ""big picture"" business impacts of technology
       projects: real costs, practical benefits, risks and contingencies.
   Adaptable - skilled at supporting individuals, building systems, handling problems; as well as managing
       teams, training, developing strategies, policies and processes.      Qualifications          Strategic Planning / Visioning & Tactical Execution   Manpower Planning & Scheduling  SDLC Methodology/ Problem & Change          Software & Application Lifecycle Management  Management  SLA Authoring & Resource Allocation          Expense Budgeting & Forecasting  Team-Building & Front-Line Leadership          Technology Upgrades & Training  Led highly visible initiatives to develop, define and manage the execution of several ground up IT  infrastructure and application integrations through corporate acquisitions and divestitures while  successfully balancing resources, timelines and budgets.  Experience in complete Project Management Life cycle including Planning, Execution, Monitor &  Control and closure.  Document business performance expectations, benchmark standards and develop guidelines.  Interfaced with key stakeholders and project team members to prioritize requirements and  information technology needs.  Successfully lead learning enhancement classes to improve sales knowledge and people skills for  workplace success and advancement. Developed materials to successfully train associates.  Provide oversight of yearly and monthly budget planning activities providing forecasting and day-to-  day expense management keeping projects under budget and proper tracking of expenses.  Direct all information technology and network system deployment and maintenance including all IT  infrastructure, wireless communications, PC systems, local networks and mobile environment.  Assessing and recommending technology systems solutions based on operational needs while ensuring  compliance with corporate standards. Interfaced with outside vendors to source materials.                  Work Experience     01/2014   to   01/2016     Corporate Project Manager    Company Name          Manage direct reports supporting multiple locations with annual revenues of $2M.  Accountable for the
strategic direction, implementation, support, and development of all business applications, Enterprise
Resource Planning (ERP), Facilities Management, Financials, Forecasting and Procurement.  Established change management and help desk solutions and policies.  Developed new process design workflow to ensure on-time delivery of all solutions and within budget
       leading to increase in monthly productivity by 20%.  Centralized disparate support documentation for all business applications and architecture.  Developed corporate process and tools for opportunities tracking, bid decision making and proposal
       development.  Developed training material for new products and technologies and delivered training classes to
       associates.         01/2008   to   01/2014     Director of Information Technology and Systems    Company Name          Responsible for managing and executing business development activities for IT and other company business
lines.  Provided executive leadership over internal company-wide IT infrastructure.  Developed end user training material coordinating and conducting group and individual training
       sessions based on staff and organizational learning needs.  Introduced methods for tracking project management, workload planning and corporate business
       performance metrics.  Responsible for managing and executing business development activities for IT and other company
       business lines.  Installation of Gate and Locking systems (Saflok, Ving, Salto and Amano Mc Gann access control
       systems) in various brands resorts interfacing with PMS systems.         01/2006   to   01/2008     Director of Information Technology and Systems    Company Name          Manage four hotels within REIT interfacing with both management and ownership to guide the hotel through
day-to-day operations.  Insure that the company's strategic technologies needs are the primary focus.  Provided first and second-tier technical support and knowledge on Windows server/desktop applications
       and resort PMS/POS Systems.  Provided operations management, including security, backup/recovery/disaster planning, off-hours staff
       coverage.  Oversaw $1.4 M capital budget and hotel conversion.          Education and Training          Bachelor of Science  :   Computers and Information Technology    UNIVERSITY OF PHOENIX   Ôºç   City  ,   State      Computers and Information Technology            Associates of Arts  :   Finance and Business Administration    LAKE SUMTER COMMUNITY COLLEGE   Ôºç   City  ,   State      Finance and Business Administration       2016     ITIL Foundation Course                  Microsoft Certified Professional (MCP), CompTia A+, CompTia N+              Skills    A+, acquisitions, backup, budget planning, Budgeting, budgets, budget, business development, change management, conversion, decision making, delivery, direction, disaster planning, documentation, ERP, Enterprise
Resource Planning, Facilities Management, Financials, focus, Forecasting, help desk, information technology, ITIL, Leadership, Team-Building, managing, materials, access, Microsoft Certified Professional, MCP, network, networks, operations management, organizational, PC systems, people skills, policies, POS, process design, Procurement, Project Management, proposal
       development, sales, Scheduling, SDLC, SLA, strategic, Strategic Planning, technical support, user training, training material, Upgrades, Windows server, workflow   "
INFORMATION-TECHNOLOGY,"         IT TECHNOLOGY SPECIALIST       Professional Summary     Analyst with extensive experience in Information Technology. Proficiencies include trouble shooting hardware and software issues.  Experienced¬†Service tech¬†with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.         Core Qualifications        TCP/IP, Network monitoring and tools, storage management, knowledge of desktop support procedures and active directory,  skilled in software and  Microsoft operation installation and maintenance, working knowledge with Windows 2000, 2003 & 2008 Server install, Microsoft office 2000 through 20010 applications software, Windows XP, Vista, 7 and 8 pc and lap top install and management.  Professional installation and upgrades, Network Security and protection measures, networking cable patch panel install, testing and layout, fiber optic installation, testing and lay.  Web development and design using software front page, html and python applications.            Experience      IT Technology Specialist   09/2015   to   04/2016     Company Name   City  ,   State         Monitored multiple databases to keep track of all company inventory.  Successfully led key projects which resulted in  [positive outcome] .   Provided onsite training.  Provided Tier1 & Tier2 level support;.  Perform Tier 3 level support to customers on operational or maintenance aspects of system equipment.  Perform service, repair and/or install of company products including system hardware, software, PCs and POS equipment.  Perform general maintenance, repair computer systems and peripheral equipment.  Replace and install cable (cat5) network cable.  Managed and trouble shoot telecom phone system.          Field Service Tech    03/2014   to   04/2015     Company Name   City  ,   State       Level 1 Field Service Tech Provided Tier1 & Tier2 level support; Perform Tier 3 level support to customers on operational or maintenance aspects of system equipment.  Perform service, repair and/or install of company products including system hardware, software, PCs and POS equipment.  Perform general maintenance, repair computer systems and peripheral equipment.  Replace and install cable (cat5) network cable.          Information Technology Specialist   08/2010   to   09/2006     Company Name   City  ,   State       Provided hardware support related to pc, lap tops, note books technical issues, software application and OS issues.  Assists clients with recommending, scheduling and implementing system hardware and/or software upgrades based on needs and anticipated growth.  Set up and maintained active directory requests, setup network ids/email accounts and remote desktop support for specific client.  Offered assist for website design, layout and hosting.  Offered residential customers technical support with hardware and software issues related to hard drives, power supply replacements and virus removal.          Information Technology Specialist   09/2006   to   08/2010     Company Name       Conducted analysis to address¬†network issues¬†which led to  install of a T1 line.  Monitored multiple databases to keep track of all company technology inventory.¬†   Provide trouble shooting support in matters related to computer hardware and software issues.  Identify any computer architectural requirements; establish and upgrade systems; maintain installation records; improve system performance; maintain technical knowledge.  Set up and maintain local area network using cable layout and fiber optic connections.  Configure and trouble shooting routers, pix, Domino Server and Microsoft Windows 2003 Server.  Oversee staff related issues related to computer upgrades, hardware problems, virus, email accounts/ network ids, remote desktop support and training.  Develop policies and procedures for internet access and antivirus installations.  Communicate effectively with end users, vendors and upper management.  Trained end users in office applications and security issues.  Managed all pc hardware and software office applications and installations at the local branch offices, feed mills and truck shop in the Laurinburg, Bladenboro, Tar heel and Nichols S.C.  locations.          Education      Bachelor of Science  :   Business Management   August-05       National American University   City  ,   State       Business Management        Associate/Degree  :   Business Computer Programming   May-92       Robeson Community College    Business Computer Programming        CERTIFICATIONS      Comptia Network  							February-14.  Comptia A 							February-14.        Skills    active directory, antivirus, C, cable, cat5, computer hardware, hardware, client, clients, email, front page, hard drives, hardware support, html, ids, internet access, local area network, layout, Domino, office applications, Microsoft office 2000, Windows 2000, Microsoft Windows 2003 Server, Windows XP, Network Security, Network, networking, OS, all pc hardware, phone system, Develop policies, POS, power supply, python, routers, scheduling, TCP/IP, technical support, desktop support, telecom, tops, trouble shooting, upgrades, upgrade, Vista, website design, Web development and design   "
INFORMATION-TECHNOLOGY,"         IT MANAGER             Highlights          Customer and Client Relations  Advanced Troubleshooting Techniques  Project Management and Tracking  Windows Server 2003, 2008 and 2012  Windows XP, Vista, 7, 8d                Experience      IT Manager    December 2013   to   Current     Company Name   Ôºç   City  ,   State      Stabilize and manage infrastructure and applications for corporate and remote facilities   Create standard hardware and software lists and purchased based on those lists   Create fiscal year budget for IT department   Perform thorough IT audit and proposed various changes based on the audit   Administer various information technology systems and applications   Plan and manage information technology projects   Define and plan employee training programs for internal staff  Maintain production database applications   Analyze system performance and make recommendations to management for infrastructure upgrades and/or changes   Reduce system downtime by diagnosing and resolving complex technology related issues   Negotiate vendor contracts to ensure the correct product at the lowest cost   Streamlined internal communication platform  Perform routine vulnerability and risk assessments for company infrastructure   Perform regular security audits of internal infrastructure and applications   Implemented Voice Over Internet Protocol Phone System for entire organization   Manage corporate website and made necessary edits and adjustments   Work with various departments to determine technology needs  Provide end user support to in-office and remote users.          Senior Technical Analyst    October 2010   to   December 2013     Company Name   Ôºç   City  ,   State      Manage team of help desk technicians to ensure excellent customer satisfaction and prompt issue resolution for over 30 clients   Maintain & monitor ticket queue for myself and other technicians  Work with technicians to determine correct issue escalation path  Administer various information technology systems and applications   Analyze system performance and make recommendations to management for infrastructure upgrades and/or changes   Maintain consistent communications with client point of contact   Own complex client help desk and infrastructure rollouts   Develop detailed technical documentation and processes for the clients   Work closely with the Director of IT to develop help desk policies and procedures   Make technical recommendations to clients based on need and cost  Act as account owner for select accounts   Formulate monthly help desk budget and manage accordingly   Work with team and vendors on technical training needs.          Director of Information Technology    January 2010   to   October 2010     Company Name   Ôºç   City  ,   State      Manage corporate network and ensure high system availability.  Develop backup and disaster recovery plan   Reduce system downtime by diagnosing and resolving complex technology related issues   Administer MPLS network between remote locations   Coordinate construction and configuration of remote offices  Implement corporate infrastructure monitoring program   Manage corporate phone and voice mail systems   Provide quality support to all personnel   Communicate with President/CEO on all technical matters.          Director of Information Technology    June 2004   to   December 2009     Company Name   Ôºç   City  ,   State      Manage corporate network and ensure high system availability  Maintain disaster recovery methods and backup procedures  Administer 68 Local Area Networks Investigate and implement a document management solution   Manage internal phone switch voice mail system   Oversee IT staff to ensure job expectations are met and train in any deficiencies   Implement an incident reporting system that allows tacking of issues and their correction in a timely manner   Formulate departmental policy and procedure documents   Create annual IT budget and monitor all IT-related expenditures  Research and recommend system development priorities  Effectively communicate relevant IT-related information to superiors  Communicate with all departments to ensure all Information Technology needs are met   Write technical documentation for hardware and software installation,  end-user support documents and client PC standards  Negotiate with vendors to create a cost effective solution for hardware, software and maintenance agreements   Provide end-users with training classes on Microsoft Office products   Reduced cell phone bills by 40% and travel expenses by 45% by implementing policy and procedures for each   Exceeded job expectations with minimal supervision required.          Project Manager    June 2000   to   December 2003     Company Name   Ôºç   City  ,   State      Provide leadership and direction to installation team members by investigating the radiology department workflow, gathering requirements, managing scope and ensuring quality throughout the installation   Work with the sales team to determine the PACS, Radiology Information Systems and/or Hospital Information System needs of the imaging center or hospital   Coordinate with vendors, hospital staff and hospital administration to determine the project timeline   Aware of HIPAA guidelines and their implications throughout the project timeline   Investigate Radiology modalities to determine DICOM compatibility and/or upgrade needs   Participate in all aspects of equipment installations   Communicate feedback to management regarding the needs of the sites   Develop procedures to deploy client PCs with a standard image and security policies   Work with help desk team to develop consistent help desk methods and call logging techniques            Education      Bachelor of Science   :   CyberSecurity  ,   May 2015    University of Maryland University College   Ôºç   City  ,   State       CyberSecurity           Computer Information Systems  ,   August 1993    Middle Tennessee State University   Ôºç   City  ,   State      Computer Information Systems        Skills     Antivirus, Backup Exec, Backup, budget, Cisco Router, Cisco, Citrix, hardware, contracts, client, clients, customer satisfaction, database applications, Database Management, DELL, direction, disaster recovery, document management, Email, employee training, Ethernet, Firewall, help desk, image, imaging, Information Systems, Information Technology, Local Area Networks, leadership, Linux, logging, Mac, Director, managing, Exchange, Microsoft Office Suite, Office, Microsoft Office products, SharePoint, Windows 9, 2000, NT, migration, Network, Networking, PACS, personnel, Phone System, policies, processes, Property Management, quality, Radiology, reporting, Research, sales, software installation, supervision, Switch, Symantec, TCP/IP, user support, technical training, technical documentation, phone, Toshiba, Trend, upgrades, upgrade, VPN, Vista, voice mail, website, Windows Server, workflow    "
INFORMATION-TECHNOLOGY,"         SUBJECT MATTER EXPERT (INFORMATION TECHNOLOGY ASSISTANT)             Qualifications        SAP, HP ALM, Network Configuration, Database Management, Document Management, Troubleshooting / Resolution, System Development & Execution, End-user Training, End-user Training, Customer Service, Website Maintenance, Mac, AUTOCAD            Relevant Experience    Recognized as 1 of top 4 agents, promoted twice for excellent customer service      Experience      Subject Matter Expert (Information Technology Assistant)    September 2013   to   Current     Company Name   Ôºç   City  ,   State    Responsibilities: -SAP Data Validation and Population for Real Estate, Fixed Asset and Plant Maintenance Modules -Assist, Support and coordinate with Missions to create Database/ SAP IDs for testing / enrichment of loaded data. -Validate data extracted from legacy databases. -Communicate with missions to confirm/ clarify submitted data. -Assist in extraction and validation of mission data -Create automated data validation spreadsheets/templates -Prepare data for upload into Umoja performing required calculations and adjustments. -Run LSMW's, in order to upload Entities data into SAP, during Conversion process. -Validate data loaded into Umoja. -Run Reports and Edit Mission Data in SAP. -Create manuals, guidlines, instructions and cheat sheets for data conversion and testing processes -Develop Excel spreadsheets to calculate and show the statistics of reoccurring problems. -Prepare test scenarios in HP/ALM and populate the input data accordingly. -Coordinate with other functional teams for the preparation of scenarios, input data and execution of test scripts. -Organise testing sessions with extended-team testers. -Execute test scenarios as part of the Umoja team and guide the extended-team testers in the execution. -Identify and raise defects, and coordinate with responsible teams -Re-test failed scripts after defect resolution. -Creation of Training Materials for Data Validation and Testing in SAP -SAP Test script authoring, execution and defect resolution for Product Integration Testing and User Verification Testing -Supported Tier 3 Production Support Activities Accomplishments: -Created template and assisted in creation of reports to help automate formatting of data, for easier LSMW uploads, which reduced the time needed for preparation of data to 1 hour and eliminated transfer errors -Created automated Data Validation Spreadsheet, to decrease validation time by 40% and improve quality of the validation by enabling focus on substantive, rather than mechanical errors. - Successfully Completed data conversion and load activities for all Peacekeeping Missions in Umoja Foundation Cluster 1 and Cluster 2 deployment (approximately 30 entities). Each cycle consisted of 3 Mock Data Conversion/Loads, Dress Rehearsal and Production Load. - Successfully accomplished (until now) Umoja Cluster 3 Data Conversion Load Cycles (Mocks 1-3 and Dress Rehearsal) for UNON, UNEP, ESCAP, UN-Habitat, OCHA-Geneva, for Fixed Assets Equipment and Real Estate Items. Continuing involvement in Cluster 3 data conversion for production - Successfully supported or completed Product Integration Testing (PIT) and User Verification Testing (UVT) cycles for Umoja Cluster 3        Information Technology Assistant (OSAU)    October 2010   to   August 2013     Company Name   Ôºç   City  ,   State    Responsibilities: -Conduct walk-throughs on UN floors to verify Locations, Staff and Space configurations. -Assist Project Managers evaluate Vacancies, Overcapacities and Room Type changes. -Interact with Staff in the environment to inquire about any changes on the floor and to answer any questions. -Contact Staff and Department Focal Points to confirm any discrepancies. -Record and report any discrepancies in Staff Information and make any necessary changes in UN Staff Telephone Directory (Untel) and Voice/Data Messaging Service (VMS) Databases. -Record and report any discrepancies in Floor plans and make any necessary changes in Aperture -Clean, monitor and maintain Aperture data to assure accurate Floor plans. -Assist Property Management Inventory Control Unit with Occasional Inventories and Property Verifications. -Create reports in SQL and Microsoft Access for Project Managers to aide in space planning. -Assist AFPS in the cleaning and restructuring of UN Staff Telephone Directory Database (Untel) and processes. -Clean, monitor and maintain UN Staff Telephone Directory Database (Untel) and Voice/Data Messaging Service (VMS) Database to assure accurate Staff location and information. -Create new staff entries in UN Staff Telephone Directory Database (Untel) and Voice/Data Messaging Service (VMS). -Create and run queries in SQL and Microsoft Access to edit databases. -Upload and update Untel and Aperture databases. -Develop Excel spreadsheets to calculate and show the statistics of reoccurring problems. -Develop SOP's for my position to help in training efforts. -Develop, Create and Maintain Document Management database and online library using visual studios, for department website (vb script & ASP.net). -Beta Tester for CAFM. -Assist contractor in the development of CAFM space and asset management system. -Occasionally assist in computer hardware and software installation and troubleshooting. -Beta Tester for Umoja Pilot project. -PIT Tester for Umoja using HP ALM and SAP. -Data collector for Umoja Pilot Project using templates. Accomplishments: -Granted Administrative rights to Untel and VMS SQL Databases and Aperture Floor plans due to my expertise and responsibilities. -Improved efficiency of Inventory process by creating accurate location nomenclature in Untel, VMS and Aperture databases. -Increased the accuracy level of Staff Information and Floor plans improving space planning occupancy reports. - Performed Database/Website management tasks for a month until the vacant Supervisor post on P3 level was filled. -Managed, corrected and improved data, queries and processes resulting in reducing SQL Database issues/ errors by more that 50%. -Worked and liaised with software company contractors to assist colleages in fixing errors and improve fuctionality of CAFM system.        Information Technology Assistant (PMICU)    January 2008   to   October 2011     Company Name   Ôºç   City  ,   State    Responsibilities: -Organize all PMICU Stockrooms. -Perform physical inventory counts of all PMICU Stockrooms. -Process Work Orders using MP-2 / iNeed (Work order software) -Print Barcodes for all Departments/Offices of UNHQ. -Issue andReceive Furniture from PMICU Stockrooms. -Help Staff members find the Furniture that better suites there needs. -Coordinate/Arrange furniture relocation to offsite locations. -Supervise 1 to 10 movers during the liquidation of assets for Secretariat and Conference building vacate exercise. -Assist with Furniture Disposals and update Procure Plus records accordingly. -Coordinate all IT Disposals with OICT and movers and update Procure Plus records accordingly. -Administer IT disposal service contract. -Property Records Custodian (for FMS) -Manage Furniture using Procure Plus to Build, Relocate, Transfer and Remove records. -Upload Movers scanners to Procure Plus database. -Develop SOPs for each position in PMICU. -Obtain quotes and submit for requisitions -Enter delivered furniture into Procure Plus. -Recommend purchases to maintain stockroom counts. Accomplishments: -Granted Administrative rights to Procure Plus SQL Database, due to my expertise and responsibilities. -Assigned to be Property Records Custodian for FMS. -Developed Standard Operating Procedures for unit, including ""Furniture Disposal Process"" , ""Furniture Issuance Procedure"", ""Processing PO Orders Procedure"", etc. -Developed classification system for furniture used in Unit Operations, warehouse and physical inventories based on UNCCS item codes. -Organized multiple new offsite stockrooms (45,000 sq ft). -Performed periodic stockroom counts for over 5,000 assets. -Organized relocation of approximately 10,000 assets between various stockrooms during vacate excercise of Secretariat building. -Handle deliveries of furniture averaging $200,000. -Performed Location Verification exercise for entire UNHQ Campus during the 2008 Physical Inventory. -Over 10,000 items identified, scanned and updated into Procure Plus thereby affecting $2.4M in official UNHQ inventory. -Assisted in the removal of all the furniture and all abandoned property during the liquidation of the Secretariat and Conference buildings(apprx. 630,000sqft). -Relocated, Consolidated and Organized Wood furniture into appropriated stockrooms to cut down physical inventory count by more than 50%        Information Technology Assistant (BCSS)    September 2007   to   December 2007     Company Name   Ôºç   City  ,   State    Responsibilities: -Managed a variety of expendable and non-expendable audio-visual supplies. -Arranged the contents of the stockroom and receiving areas in a manner that maintains a safe and efficient working environment. -Participated in periodic physical inventories of UN equipment to ensure accuracy of serial and barcode numbers. -Surveyed broken audio-visual equipment for disposal. -Performed asset management through Procure Plus -Cleaned up data fields in Procure Plus -Enter data on all incoming and outgoing expendable and non-expendable stock items. Accomplishments: -Granted Administrative rights to Procure Plus, due to my expertise and responsibilities. -Surveyed and Assessed all broken audio-visual equipment for disposal. -Reduced disposal survey times, by 30%, by simplifying or streamlining process/procedures. -Assisted in editing IT equipment information in Procure Plus.        Technical Support Representative    July 2005   to   September 2007     Company Name   Ôºç   City  ,   State    Responsibilities: -Managed Inventory of assigned IT products in assigned work car. -Assisted in yearly storewide physical inventory -Performed Customer Service. -Performed Client/Technician Phone Support. -Configured and Secured Wireless Networks. -Diagnosed computer Hardware and Software issues -Troubleshoooting and Resolving computer problems including: Hardware, Software, virus, network, video, etc. -Evaluated needs of clients and sold them necessary computer software solutions. Accomplishments: -Recognized as 1 of top 4 agents, promoted twice for excellent customer service. -Increased customer loyalty by 25% -Assisted in customer conflict resolution to help reduce customer product/service returns. -Worked efficiently and effectively to cut appointment wait time from weeks to 3-5 days.        QA compliance    September 2002   to   July 2005     Company Name   Ôºç   City  ,   State    Responsibilities: - Tracked and managed resources, using Great Plains and MS Excel. - Assisted in yearly warehouse inventory. - Organized warehouse stockroom. - Ordered supplies from vendors. - Processed outgoing order shipments. - Processed Customer Credit Card Payments. - Processed orders over the phone. - Performed Quality Control. - Ensured orders went out correctly and on time - Facilitated employee training. Accomplishments: - Promoted within 3 months of starting. - Put in charge of 3 persons - Improved work order processing system - Improved speed and efficiency of work order processing by 40%, by simplifying the process, and by more efficient work coordination - Created shipping supplies order sheet, ensuring more accurate and faster tracking of supplies - Increased profits by increasing productivity - through above improvements, and by own commitment and motivation        Education      Certification   :   Network Security  ,   2005    The Chubb Institute   Ôºç   City  ,   State  ,   US    Certification in Network Security The Chubb Institute - Westbury, NY 2003 to 2005        Bachelor of Science   :   Computer Science & Business      Oneonta State University   Ôºç   City  ,   State  ,   US    Bachelor of Science in Computer Science & Business Oneonta State University - Oneonta, NY        Affiliations    Foundation Cluster 1 and Cluster 2 deployment (approximately 30 entities). Each cycle consisted of 3 Mock      Certifications    Certification in Network Security      Skills    Inventory, Database, Excel, Training, Stockroom, Sql, Databases, Sap, Statistics, Operations, Sops, Asset Management, Access, Asp, Asp.net, Cafm, Document Management, Inventory Control, Microsoft Access, Ms Access, Ms Asp, P3, Property Management, Restructuring, Space Planning, Telephone, Vms, Voice, Credit, Credit Card, Great Plains, Ms Excel, Order Processing, Packing, Payments, Qa, Quality Control, Shipping, Warehouse Inventory, Clients, Customer Service, Receptionist, Retail Sales, Solutions, Technical Support, Wireless, Wireless Networks, Network Security, Security, Adjustments, Clarify, Data Conversion, Data Validation, Deployment, Fixed Asset, Fixed Assets, Ids, Integration, Integration Testing, Integrator, Maintenance, Plant Maintenance, Real Estate, Subject Matter Expert, Testing, Autocad, Database Management, Mac, System Development   "
INFORMATION-TECHNOLOGY,"         TRAINING MANAGER         Executive Summary     Qualified Training Manager offering a record of successful job performance with proven problem solving ability and experience developing and implementing innovative solutions. Experienced Leadership and Development Professional with over 10 years' experience in various Training environments. Intermediate/Expert level in all MS applications. Strong Training, Management, Learning/Development, Administrative and Consultative skills. Client, organizational and task oriented problem solver with the ability to rapidly adapt to new situations.        Core Qualifications          Training and Development  Supervision and training  Policy/program development  Certified Train the Trainer (T3)  Management of remote employees  Curriculum Development  Talent development      Military & Civilian Training  Master Black Belt Instructor  Operations management  Cross-functional team management  Training manual contributor  Call center management experience   Customer service management expertise            Professional Experience      Company Name    City  ,   State    Training Manager   08/2011   to   09/2015       Creating and implementing training programs and overseeing the development of careers.  Set performance metrics, evaluate productivity, and help workers create long-term career plans within an organization.  Develop, implement, and monitor training programs within an organization.  Supervise technical training for staff.  Conduct orientation sessions.  Create training materials and develop multimedia visual aids and presentations.  Create testing and evaluation processes.  Evaluate needs of company and plan training programs accordingly.  Conduct performance evaluations.  Provide classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.  Manage staff of 70 classroom facilitators in multiple locations..  Conduct continuing education training.  Provide leadership development education.  Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.  Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.          Company Name    City  ,   State    Owner/Partner Defense Contractor   10/2006   to   07/2011       Top Secret Facility Clearance.  Supervised, and trained employees for high level security Military Intelligence operations, recruited quality personnel for special assignments, conducted high level briefings and debriefing for various security level investigations at Federal locations to Military, civilian and Congressional personnel.  Developed business plans, budgets, cost proposals, task schedules, cost analysis and projections; issued status/quality control plans and reports.  Developed specific scenarios and created specific characters per U.S.Military specifications adhering to strict government guidelines.  Provided experienced instructors/role players who educate and assist Military and civilian personnel prior to deployment.  Created comprehensive lesson plans to instruct Military and civilian personnel.  Developed customized programs to support and enhance the security agencies of the United States government.          Company Name    City  ,   State    Program Administrator II, Project Manager. Training Specialist II: US Army (CISAC)   01/2004   to   09/2006       Consultant and liaison to the Department of Interior (DOI) and Department of Defense (DOD) to effectively modernize inventory/ cataloging processes for sensitive and classified files, material and property.  Single point of contact for project scheduling and changes.  Capture Manager: Contract Acquisition: Procure, write and implement new and existing Request for Purchase/Quotes opportunities RFP/RFQ)   Provided instruction to students enrolled in the CISAC 35L/97B course, using various methods, to include: formal platform instruction, practical exercises, demonstrations, automated presentations, test administration, test reviews.  Retest-Retrain Team: Consultant to DA Branch Chief of 35L/97B Intelligence School.  Assigned to retrain and coach Officers, Soldiers and Instructors who needed additional training to perform to their full potential as Counterintelligence Agents.  Role Player.          Company Name    City  ,   State    Role Player   01/2003   to   01/2004       Provided services as a role player in support of CISAC for US Army Intelligence Center.  Research & Development: Created new scenarios for Field Training Exercises (FTX) Cadre and teams, used world events as guidelines.  Executed quality assurance programs.  Prepared standard operating procedures.  Analyzed program data to assist in strategic decision-making.          Education      Bachelor of Arts (Equivalent)  :  Theology   2007     University of the South   ,   City  ,   State  ,   USA     Graduated          Associates (Equivalent)  :  Office Automation/Computer Specialist   1989     Coleman University  ,   City  ,   State  ,   USA     Valedictorian          Interests     Saint Stephen's Episcopal Church Vestry Member and Youth Minister, (Extensive information available upon request) Lay Eucharist Minister, Coaching and Playing softball, Umpire for Little League, Volunteer for Special Olympics, Arizona Business and Professional Women (past President), Stand for Children, Member GCKT, A humanitarian organization with Non-Governmental Organizational (NGO) status with the United Nations. Responsible for training members for International Response Team (IRT) preparedness techniques for natural disasters, Provide services to Wounded Warrior (US) programs and Help for Heroes (UK). Promote Acts of Random Kindness (ARK) - inspiring others to be extraordinary.       Affiliations     Leadership Development Program, Tracy's Karate Studio Master Black Belt Association, American Kenpo Karate Association.       Skills     Administrative, Consultant, Course Development, Client, DC, delivery, Instructor,  leadership development, Leadership and Development, Curriculum Development, Trainer workshops (T3),    "
TEACHER,"         TEACHER         Professional Summary     Master teacher looking for new role and Industry. I'm looking to leverage the valuable skills, knowledge, and experiences as a teacher to advance a new client or organization in an executive or leadership position.       Skills          Instructional Design, Teaching, Progress Monitoring, Course Development  Evernote, Slack, Social Media, Excel, Outlook, Adobe Photoshop  Management: Staff, Projects, Daily Scheduling      Financial Analysis, Security Trading, Portfolio Managament, Liability Structuring  Research, Analysis, and Planning            Work History      Teacher  ,     08/2014   to   Current     Company Name   ‚Äì   City  ,   State      Teaches classes in accordance with requirements of approved courses of study at expected student progress expectations  Uses information about individual students' academic strengths, needs, and progress in planning  Designs activities to engage students in cognitively challenging work aligned to standards  Uses resources that will promote high levels of learning and student engagement in classroom environment  Closely monitors student learning in order to understand how students are progressing toward learning objectives and provides students with instructive timely feedback that moves their learning forward  Establishes classroom environment that is safe and supportive, risk-taking is encouraged, students feel free to contribute their ideas, and teacher and student interactions are respectful and polite to promote positive learning environment for all students  Initiates and participates in Individualized Education Plan IEP meetings with administrators, faculty, parents, and other parties involved to develop and IEP for eligible students  Utilizes District approved behavior modification techniques to implement IEP goals and continually monitors student progress toward IEP goal achievement  Maintains established policies and procedures for reporting incidents e.g., child abuse, substance abuse, harassment, and violence  Communicates with families to create partnerships around student learning by providing information about instructional programing and progress of their student  Fostered team collaboration between students through group projects for Mathematics, ELA, and History  Evaluates performance of subordinate personnel         Robotics and Design Instructor  ,     08/2012   to   09/2014     Company Name   ‚Äì   City  ,   State      Provided clear informative lectures on working with Robotics kits, programming, and theory  Increased educational expertise and knowledge of design by participating in instructor-oriented workshops  Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work         Executive Advisor  ,     08/2015   to   Current     Company Name   ‚Äì   City  ,   State      Portfolio management realizing 20-25% annually over 5 year period  Research and Analytics  Provide relocation services for client's and their families  Take clients though Time and Asset Restructuring System  Developed anti-fragile contingency and recovery strategies to prepare company and clients for Black Swan Events  Planned and launched large-scale events that boosted revenue by 15%  Implemented process improvements to automate office operations, including record tracking and mobile apps  Improved office efficiency by effectively managing internal communications and correspondence  Maintained work structure by drafting work contracts         Education      M. Ed  :   Teaching  ,   2016     University of California - Los Angeles   -   City  ,   State     Master's degree Elementary Education and Teaching        Bachelor of Arts  :   Psychology  ,   2003     The University of New Mexico   -   City               Studio Arts      Santa Monica College   -   City  ,   State             Skills      Instructional Design, Teaching, Progress Monitoring, Course Development  Evernote, Slack, Social Media, Excel, Outlook, Adobe Photoshop  Management: Staff, Projects, Daily Scheduling    Financial Analysis, Security Trading, Portfolio Managament, Liability Structuring  Research, Analysis, and Planning        Work History      Teacher  ,   08/2014   to   Current     Company Name   ‚Äì   City  ,   State      Teaches classes in accordance with requirements of approved courses of study at expected student progress expectations  Uses information about individual students' academic strengths, needs, and progress in planning  Designs activities to engage students in cognitively challenging work aligned to standards  Uses resources that will promote high levels of learning and student engagement in classroom environment  Closely monitors student learning in order to understand how students are progressing toward learning objectives and provides students with instructive timely feedback that moves their learning forward  Establishes classroom environment that is safe and supportive, risk-taking is encouraged, students feel free to contribute their ideas, and teacher and student interactions are respectful and polite to promote positive learning environment for all students  Initiates and participates in Individualized Education Plan IEP meetings with administrators, faculty, parents, and other parties involved to develop and IEP for eligible students  Utilizes District approved behavior modification techniques to implement IEP goals and continually monitors student progress toward IEP goal achievement  Maintains established policies and procedures for reporting incidents e.g., child abuse, substance abuse, harassment, and violence  Communicates with families to create partnerships around student learning by providing information about instructional programing and progress of their student  Fostered team collaboration between students through group projects for Mathematics, ELA, and History  Evaluates performance of subordinate personnel         Robotics and Design Instructor  ,   08/2012   to   09/2014     Company Name   ‚Äì   City  ,   State      Provided clear informative lectures on working with Robotics kits, programming, and theory  Increased educational expertise and knowledge of design by participating in instructor-oriented workshops  Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work         Executive Advisor  ,   08/2015   to   Current     Company Name   ‚Äì   City  ,   State      Portfolio management realizing 20-25% annually over 5 year period  Research and Analytics  Provide relocation services for client's and their families  Take clients though Time and Asset Restructuring System  Developed anti-fragile contingency and recovery strategies to prepare company and clients for Black Swan Events  Planned and launched large-scale events that boosted revenue by 15%  Implemented process improvements to automate office operations, including record tracking and mobile apps  Improved office efficiency by effectively managing internal communications and correspondence  Maintained work structure by drafting work contracts      "
TEACHER,"         TEACHER       Summary    I taught 5th, 2nd, and 3rd grade for the last fifteen years.¬† I typically worked with general education students, collaboratively teaching with special educations teachers as well.¬†¬† Enthusiastic  teacher  effective at providing high quality instruction and fostering a positive learning environment for all students.   Superb leadership, organization, and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration.   Mature and professional¬†who adapts to new situations and technologies with ease.¬†       Skills           Current Virginia ¬†postgraduate professional license   Critical thinker   Calm under pressure  Decisive       Mediation and advocacy talent  Curriculum development and long term planning  highly organized  excellent work ethic            Experience     08/2002       Teacher    Company Name   Ôºç   City  ,   State     Established positive relationships with students, parents, fellow teachers and school administrators.   Created lesson plans in accordance with state curriculum and school-wide curriculum standards.   Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Named Teacher of the Year by peers in 2015.        02/2001   to   02/2002     Assistant Teacher    Company Name   Ôºç   City  ,   State      Responsible for twenty students ages five to eight years old in a before and after school childcare setting.  Summer camp session full time care for ages five to eleven and includes chaperoning weekly field trips, providing transportation on passenger buses, and knowledge of first aid procedures.         02/1998   to   02/2001     Senior Support Representative    Company Name   Ôºç   City  ,   State      Resource for customer service and technical problems for eight on-line support technicians for this E-classified ad service.         02/1996   to   02/1998     Customer Service / Administrator    Company Name   Ôºç   City  ,   State      Created and maintained Customer Service Training manual for online classifieds company.  Provided internal and external customer service via e-mail and system troubleshooting.          Education and Training     1998     AA  :   Child Development    DE ANZA College   Ôºç   City  ,   State      Cum Laude Child Development       2002     BS  :   Psychology    Virginia Commonwealth University   Ôºç   City  ,   State      Psychology Cum Laude       2002     Masters  :   Teaching    Virginia Commonwealth University   Ôºç   City  ,   State              Skills     Proficiency with Promethean Board  Computer literacy  Interpersonal skills and communication  ‚Äã       Activities and Honors     Team leader for second grade team for five years  Teacher of the year at Providence Elementary 2015-2016    "
TEACHER,"         TEACHER               Skills    charts, Excellent communication, conferences, Conflict resolution, Critical thinking, focus, instruction, instructional design, Lesson planning, Managing, meetings, office, problem solving, processes, progress, Teacher, Teaching, time management, written      Experience      Teacher    August 2004   to   March 2014     Company Name   Ôºç   City  ,   State      Teacher who develops curriculum with a child's biological, cognitive and socio-emotional
processes in mind.  Committed to the healthy maturation of every child involved.          Teacher    August 2002   to   June 2004     Company Name   Ôºç   City  ,   State      Coordinated parent-teacher conferences during the school year.  Took on numerous backstage role is, including running lights, crew and box office.  Completed and filed all necessary paperwork for classroom activities, including meal
count sheets and.  attendance logs.  Planned and implemented creative lessons in accordance with district, county, state and
federal guidelines.  Observed and evaluated students' performance, behavior, social development and physical
health.          Teacher    August 1997   to   June 2002     Company Name   Ôºç   City  ,   State      Established daily routines that were easy for the children to follow.  Gave one-on-one attention to children while maintaining overall focus on the entire
group.  Identified signs of emotional and developmental problems in children and reported to
parents.  Monitored students' educational progress with individual charts and files.  Addressed behavioral and learning issues with parents and daycare management.          Teacher    August 1996   to   June 1997     Company Name   Ôºç   City  ,   State      l Fostered reasoning and problem solving through active exploration games and activities.  Monitored students' educational progress with individual charts and files.  Worked with interdisciplinary team members to evaluate children's progress and
recommend appropriate.  learning plans.  Gave one-on-one attention to children while maintaining overall focus on the entire
group.  Established daily routines that were easy for the children to follow.  Used classroom observations to create written assessments of student performance.  Organized and facilitated monthly parent support group meetings.  Nurtured a supportive learning environment that was often used as a model for other
classrooms.          Education and Training      Master of Science   :   Instructional Leadership Early Childhood Education  ,   2008    Tennessee Technical University   Ôºç   City  ,   State      Instructional Leadership Early Childhood Education        Bachelor of Science   :   Early Childhood Education  ,   1996    Georgia Southwestern University   Ôºç   City  ,   State      Early Childhood Education        Valdosta State University   Ôºç   City  ,   State             "
TEACHER,"         TEACHER       Summary    Obtain a position working in customer service where I can utilize my friendly and outgoing attitude. I'm very¬†a nalytical¬†and adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.        Skills           Excellent analytical skills     Strong verbal communication      Computer proficient    Microsoft PowerPoint,  Microsoft Word,   Issue resolution     Attention to detail        Excellent written and verbal communication skillsExperience in a high volume, high stress work environment, productiveFluent in English and ¬†Twi,  Energetic and organized                 Accomplishments      Top representative in department with customer satisfaction surpassing  80 %.     Received award for customer service recognition and ability to work well with the other team members.          Experience      Teacher     Jan 2016   to   Mar 2016      Company Name   Ôºç   City  ,   State     Educate children, take care of children, maintain a healthy learning environment.         Nursing Aide     Aug 2015   to   Jan 2016      Company Name   Ôºç   City  ,   State     Provide basic care for patient, accompany patient when leaving facility, maintain healthy living environment.         Front Desk Receptionist     Jun 2015   to   Sep 2015      Company Name   Ôºç   City  ,   State     Answer phones, transferring Support, Referred  difficult issues to upper management while maintaining positive rapport with customer.    customers with online billing and account issues.   calls¬†book appointments, enroll clients.         Cook     Apr 2013   to   Aug 2014      Company Name   Ôºç   City  ,   State     Train new employees, take orders, pass orders out to customers, prepare hot and cold food items, stock deliveries, maintain work area (cleaning).         Education and Training      Bachelor of Arts  ,   African American Studies   2017     The Ohio State University   Ôºç   City  ,   State  ,   USA     Child Development, N  utritional Needs,L  anguage acquisition, M  ovement and Motor skills,  Cultural influences,  Coursework in Business and Communications          Interests    Member of Apostolic Church Choir, Columbus, OH
*Sunday School Teacher at Apostolic Church, Columbus, OH
*Children's Choir Director at Apostolic Church, Columbus, OH
*Volunteer Event Decorator at Gina's D√©cor      Skills        Sales Software: Salesforce.com, Service now Ticketing system  Desktop Publishing Software: Photoshop  Microsoft PowerPoint, Microsoft Word, Answer phones, verbal communication skills, Excellent written        Additional Information      ACTIVITIES:
*Member of Apostolic Church Choir, Columbus, OH
*Sunday School Teacher at Apostolic Church, Columbus, OH
*Children's Choir Director at Apostolic Church, Columbus, OH
*Volunteer Event Decorator at Gina's D√©cor     "
TEACHER,"         TEACHER           Skills     E ducator: People skills , enthusiasti c, problem-solve r, great organizational skills , encouraging, technology savvy, eager to learn, communicates great with colleagues and parents, sets high and clear expectations for students, eager to teach, loves to teach students how to ""love to learn"", always looking for ways to grow as a person and educator              Education      University of Redlands     2008       Elementary Credentials  :   Education    City  ,   State  ,   United States            California Baptist University     2006       Bachelor of Arts  :   Liberal Arts    City  ,   State  ,   United States            Teaching Experience      Company Name      Teacher   City  ,   State     Long term substitute for fifth grade.Hired as a probationary teacher and taught second grade for two years. Became tenure and taught fifth grade for one year. Trained as a trainer or trainees for the WRITE Institute. Grade level lead for one year. Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Assisted 10 children per station during small group learning periods during System 44 Instruction. Conducted small group and individual classroom activities based on differentiated learning needs.Helped prepare daily lesson plans for activities and lessons.Communicated effectively with educators from various grade levels.Supported students in developing strategies for individual needs and classroom group dynamics.Wrote daily and weekly lesson plans. Tutored after and before school twice a week all four years.          Company Name      Teacher   City  ,   State     Taught second grade for one year. Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs. Tutored after school twice a week. Organized field trips to local parks, fire stations and zoos.Helped prepare daily lesson plans for activities and lessons.Encouraged students to be understanding of and helpful to others.Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interacted with students throughout the day to keep them engaged.Communicated effectively with educators from various grade levels.Supported students in developing strategies for individual needs and classroom group dynamics.Wrote daily and weekly lesson plans. Conducted family-connection home projects.         Company Name      Teacher   City  ,   State     Fourth grade teacher for two years. Looped with my fourth graders from last year and now teach fifth grade. Teach critical thinking and close reading strategies through common core. Grade level lead for two years. Meet with the RCD team and write the math units. Tutor after school for two years. Lead GATE students to writing our school newspaper. Apply the positive reinforcement method to redirect negative behaviors.Conduct small group and individual classroom activities based on differentiated learning needs.Observe students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Encourage students to be understanding of and helpful to others.Supply one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interact with students throughout the day to keep them engaged.Communicate effectively with educators from various grade levels.Support students in developing strategies for individual needs and classroom group dynamics.Write daily and weekly lesson plans.Implement programs to encourage student participation. Communicate with parents on a weekly basis of student progress. Assess students monthly on STAR Reading and STAR Math. Give weekly comprehension assessments, both oral and written. Incorporate technology in the classroom, ie iPads.         Professional Development     WRITE Institute. Get Ahead Writing. English Language Development. Common Core Math. Common Core Language Arts. Combination Class Support.        Leadership          Grade level lead for three years.   Trainer of trainees for the WRITE Institute.      Trainer of trainees for Common Core.  RCD unit writer at my current site.             Other Accomplishments     Last year I was asked to administer the GATE after school program. Together, the GATE identified students and I, created a school newspaper. We named it the Jr Journal and invented five topics that would be in every issue. I helped create an outline and template that our reporters could follow and eventually do independently. Each student chose a different topic every month and would either interview or research to write an article for that section. They would then write a rough draft, that I would edit, and then they would type the final draft and put it into the newspaper template. Students would also have a chance to find graphics or take pictures that fit their topic. It turned out great and we were able to publish four issues. This will be our second year. This was a great accomplishment for me as an educator, because I love to write and was in my school newspaper in High School. I had the chance to share a passion of mine and see students enjoy coming in after school and put their advanced brains to work. It was such a great experience and can't wait to have that again this year.    "
TEACHER,"         TEACHER           Summary     Kind and compassionate Elementary School Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students. Enjoys using modern technology in the classroom.        Experience      Company Name     August 2012   to   Current     Teacher   City  ,   State      Key Contributions & Educational Outcomes:  Consistently praised (by management and staff) for dedication, reliability, organization and effectiveness as one of school district's most in-demand substitutes. Filled in for permanent teachers at a moment's notice; closely adhered to lesson plans; and kept students motivated, engaged and focused.  Showed resourcefulness and teaching effectiveness in meeting the needs of students with limited English language proficiency as well as learning disabilities.  Voluntarily stepped in to run several after-school programs (e.g., girls' volleyball coaching, cheerleading coaching and after-school tutoring) when permanent teachers were unable to fill these roles.  Repeatedly asked to sub at the same schools due to effectiveness and classroom management skills. After School Education and Safety Program Coordinator (1st-6thgrades)          Company Name     August 2006   to   June 2011     After School Program Coordinator   City  ,   State      Bakersfield, CA, August 2006- June 2011 Responsibilities  Facilitates school effort to promote academic, physical, and social success of students by coordinating variety of after-school programs designed to increase academic achievement and improve overall educational experience  Assists in developing, organizing and implementing activities to increase student participation in after-school program  Maintains current knowledge of related State and District standards in order to assist in promoting school and community understanding of after-school programs; attends meetings and in-service training as required  Maintain communication with school staff to ensure students academic success  Enable students to reach their full potential  Mange and supervise a staff of seven paraprofessional educators. Key Contributions & Educational Outcomes:  Consistently praised for dedication, reliability, organization and effectiveness of establishing and maintaining a successful After School Program. Promoted a high level of participation by closely adhered to lesson plans; and kept students motivated, engaged and focused.  Voluntarily incooperated several after-school programs sports teams flag football, basketball and cheerleading.  Incorporated technology into students' learning activities for varied academic disciplines. Efforts proved so successful in enhancing student understanding of material that students were able to design and create their own web pages          Company Name     January 2009   to   January 2011     Outreach Liasion   City  ,   State      Attends various community meetings in order to disseminate information pertaining to school's specially funded programs in general and parent involvement in particular.  Assists staff in reducing poor attendance working with Probation Department, Deputy District Attorney  Refers students and Families to Student Attendance Review Board  Refer students and families in need to community programs for needed resources  Ensure school meets and maintains attendance goals to meet grant requirements  Translate documents and meeting as needed  Assisted teachers, specialists, counselors and other staff in reinforcing instructional program and guiding students in development of desirable academic and social skills and habits  Worked with small groups of children under the direction of certificated staff  Assisted with checking, care, preparation and arrangement of instructional materials and students' work  Assisted with yard duty, first aid and home contacts  Assisted with recordkeeping, filing, and other clerical duties as needed          Education      Bakersfield College   2010             City  ,   State  ,   US    Bakersfield College, Bakersfield, CA; 2006 & 2010        California State University Bakersfield     2010       Bachelor of Arts  :   Child, Adolescent, and Family Studies, Sociology    City  ,   State  ,   US    California State University Bakersfield, CA; 2009-2010 Bachelor of Arts in Child, Adolescent, and Family Studies Minor in Sociology Passed CBEST Mathematics, Reading, Writing test Passed CSET ‚ó¶ Subtest I-Reading, Language, Literature, & History and Social Sciences ‚ó¶ Subtest II - Science and Mathematics ‚ó¶ Subtest III- Physical Education, Human Development, Visual and Performing Arts 30 Day Substitute Permit         Cuyama Valley High School   2002             City  ,   State  ,   US    Cuyama Valley High School, New Cuyama CA; 1998-2002 Volleyball (4 years), Basketball (4 years), Science Club President, California Scholarship Federation President, Class President, Class ASB Representative         Irvine Valley College          City  ,   State  ,   US    Irvine Valley College, Irvine, CA; 2003-05        Allen Hancock College          City  ,   State  ,   US    Allen Hancock College, Santa Maria, CA; 2002-03        Certificate of Clearance       Certificate of Clearance Substitute with Kern County Superintendent of Schools CPR and First Aid Certified (Infant, Children and Adults) Typing Certificate 42 wpm          Certifications    CPR and First Aid CPR Certificate of Clearance Typing Certificate 42 wpm       Languages    Teaching Experience; Bilingual Fluency in English & Spanish      Professional Affiliations    Boys and Girls Club of Kern County      Skills    Increase, Training, Coaching, Teaching, Clerical, Filing, Class, Comprehensive Large Array Data Stewardship System, Liaison, Translate, Mathematics, Writing Test, 42 Wpm, Cpr, Cpr And First Aid, Typing   "
TEACHER,"         TEACHER      Farrah M.    Bauman         Professional Summary    A position as an adjunct teacher/professor with major responsibilities that will effectively utilize my experience and training in coordination with my communication, leadership, and organizational skills. Teacher certified by the state of South Carolina to teach all general sciences.  A motivator experienced in teaching physical science, chemistry, and medical microbiology.  Excellent organizational skills, proficient with all Microsoft applications, and grade and attendance keeping software.     A position as department chair with major responsibilities that will effectively utilize my experience and training in coordination with my communication, leadership, and organizational skills. Teacher certified by the state of South Carolina to teach all general sciences. A motivator experienced in teaching physical science, chemistry, and medical microbiology. Excellent organizational skills, proficient with all Microsoft applications, and grade and attendance keeping software.       Skills          National Board Certified  AP Bio certified 2015  AP Chem certified summer 2017  Trained in educating at-risk youth      Teacher Mentor  National Board Grader  Classroom discipline  Positive learning environment  Self-motivated            Work History      Teacher     02/2003
                                to   Current      Company Name          Teach medical microbiology, chemistry, and physical science, 9 through 12 grades.  Keep grade books, input grade information into IGpro grade keeping system.  Responsible for detailed weekly lesson plans, parent correspondence.  Active with Homecoming and Prom committees.         Teacher     02/2003
                                to   Current      Company Name   ‚Äì   City  ,
                              State      Teach/have taught: honors, college prep medical microbiology; honors, college prep, basic chemistry; honors biology (100% pass rate); physical science, 9 through 12 grades.  Keep grade books, input grade information into PowerSchool grade keeping system.  Create detailed, engaging new lesson plans based on course objectives.  ¬†Organized, ordered supplies, made appointments, and put on 4 fabulous Proms as Prom committee co-chair.  Organize yearly out of state overnight field trips in order to foster real-world relevance in course study.  Collaborate yearly with a team of faculty to serve at-risk incoming 9th graders for the ""Bridge Program"".¬†  Serve yearly as a mentor to 1-2 teachers.  Correspond with parents by email, telephone or postal mail.  Oversaw inventory activities, including chemical monitoring, for the science department.  Created detailed, engaging new lesson plans based on course objectives.  Implemented reading and writing in science by obtaining a set of novels from DonorsChoose to support student literacy in the science classroom.  Consistently receive positive teacher evaluations from students and administrators.  Summer National Board Certification grader for Pearson         Medical Technologist     02/2001
                                to   01/2006      Company Name   ‚Äì   City  ,
                              State      Analyze blood and body fluids for hematology, chemistry, coagulation, immunology, and urinalysis using mainly Beckman equipment including the LX.  Manual and automated hematology, including cell differentiation of peripheral smears as well as exudates.  Daily, weekly, and monthly maintenance of all machinery.  Plate microbiology specimens on appropriate media, rapid test for strep, influenza, Rocky Mountain spotted fever, and mononucleosis.  A, B, O typing and antibody identification, sickle cell determination, antigen typing, cross matching.         Medical Technologist     02/2001
                                to   01/2006      Company Name   ‚Äì   City  ,
                              State      Analyze blood and body fluids for hematology, chemistry, coagulation, immunology, and urinalysis using mainly Beckman equipment including the LX.  Manual and automated hematology, including cell differentiation of peripheral smears as well as exudates.  Daily, weekly, and monthly maintenance of all machinery.  Plate microbiology specimens on appropriate media, rapid test for strep, influenza, Rocky Mountain spotted fever, and mononucleosis.  A, B, O typing and antibody identification, sickle cell determination, antigen typing, cross matching.         Education      M.Ed  :   Secondary Education     2007     Southern Wesleyan University    -
                            State       Secondary Education GPA: 3.8       Certificate in Medical Technology  :      1999     Carolinas College of Health Sciences, Carolinas Medical Center    -
                          City  ,
                          State              B.S  :   Biology     1998     Univ. of South Carolina    -
                            State       Biology GPA: 3.4       Skills    chemistry, hematology, immunology, lesson plans, machinery, Medical Technology, typing, urinalysis     mentoring, communication, social skills, lesson plans, chemistry, biology, medical microbiology, Medical Technology    "
TEACHER,"         TEACHER         Professional Summary     Over the past ten years I have excelled at effectively building highly motivated teams of varying backgrounds and abilities, and challenged them to succeed in growing and attaining goals that they previously thought impossible. ¬†My work has centered on reducing anxiety through encouragement and evidence based practice to support my students and colleagues in reaching milestones in their lives.        Skills          Purposeful lesson planning  Fast learner  Creative problem solving  managing difficult behaviors  coordinating multiple groups.  managing a team of adults  communicating effectively with clients, managers, and team members.  setting goals  data tracking for effective goals.      Writing measurable goals  Creating materials for teaching multiple styles of learners  Arizona Teaching Certificate with Special Education endorsement  Coordinating meetings and preparing materials for all attendees. ¬†               Work History      Teacher  ,     07/2017   to   Current     Company Name   ‚Äì   City  ,   State      In July 2017 I was hired to teach a district program for student with Autism in Scottsdale, Arizona.  My duties were to provide academic, and social emotional teaching to 3rd, 4th, and 5th grade students with Autism.  In addition I provided emergency support when those students were unable to regulate their emotions in the general education setting.  I also managed IEPs for all of my students and coordinated services with specialists such as OT's, PT's and SLPs.  I supported teachers and staff in designing protocols for dealing with individuals with Autism, as well as helped support families to encourage their students in academic growth for the year.  I also managed a team of three paraeducators who provided direct support to the students in the general education setting, and worked with 15 teachers to implement individual education plans for 12 students ensuring them the maximum time in the general education setting.  Prepared quizzes, tests and examinations to gauge how well students were learning.  Created lesson plans and scheduled each day to promote maximum student learning and enrichment.  Adapted teaching methods and materials to meet students' varying needs and interests.  Met regularly with parents and guardians to discuss children's progress.         TABS Teacher  ,     07/2016   to   06/2017     Company Name   ‚Äì   City  ,   State      In 2016 I was hired to teach a district program for students with Autism.  My primary duty was to teach social skills lessons to students in grades K-5th grade.  I also designed and implemented supports for their general education classrooms, assisted in inclusion, supported the classroom teachers as needed, and deescalated students when they became overwhelmed.  I worked closely with SLPs, Resource teachers, and classroom teachers to design plans that met the needs of the students on my caseload.  As part of this job I was trained in SAMA non-violent de-escalation technique and physical restraint.  As part of the school I worked on the PBIS team to support students in making positive behavior choices, and helped with morning duties.         LEAP teacher  ,     08/2012   to   06/2016     Company Name   ‚Äì   City  ,   State      In 2012 I was hired to teach the district behavior program for 3rd-5 grade students with behavior disorders.  I managed a class of up to 12 students with behavioral or social disabilities, coordinating services, academics, and therapy in a self-contained setting.  I was also responsible for managing their IEP's, daily communication with parents, and managed incident reports due to violent behaviors.  In addition to my teacher's certification I was also Right Response certified for de-escalation and non-violent physical restraint.  Developed IEPs with and without BIPs.  Completed training courses to keep up-to-date with new teaching methods and developments in the field.  Preserved the confidentiality of student records and information at all times.  Created a classroom environment in which children could learn respect for themselves and others.         Paraeducator  ,     08/2009   to   08/2012     Company Name   ‚Äì   City  ,   State      In 2009 I was hired by the Olympia School District to aid students with Autism in the self-contained Autism program.  I served this class for two years and then was transferred to work supporting special education teachers in the high school special education setting.  My duties included 1on1 student specific roles such as: Toileting; academic support; transition support; life skills; and daily routine support.  My high school paraeducator duties included: teacher support, making copies; assisting students; leading small group lessons; and aiding the EBD class.         Education        Education  ,   2013     St. Martin's University   -   City       English Language Learners¬†  Special Education  Elementary Education        Bachelors Degree  :     1998     Eastern University   -                Certificate of Completion  :     1995     Covenant Bible College   -                Skills     Teaching, Classroom Management, Team Building, Support, Coordinating services, ¬†Technology, Data Collection, Data Driven Goal Setting.    "
TEACHER,"         TEACHER       Professional Summary    EXCEPTIONAL SPECIAL EDUCATION PROFESSIONAL SEEKING DIRECTOR POSITION Passionate educator who strongly believes that all students can achieve excellence. Goal oriented scholar with excellent communication skills and proven ability in making connections and building rapport with school personnel, students, parents, interagency teams, and community organizations. Strive to support and enhance the lives of the visually impaired community who is currently underserved.  Areas of Excellence: business/human resource management       * special education laws        * data analysis interviewing & staffing          * RTI/MSDI          * school-wide PBS instruction & planning          * employee development    * IDEA compliance budgeting          * instructional coaching        * progress monitoring scheduling          * PD Facilitator          * documentation       Skills                    Work History      Teacher     08/2017
                                to   Current      Company Name   ‚Äì   City  ,
                              State      Collaborate with professional staff to create comprehensive youth team goals and advocate for the needs of students with visual impairments.  Work with a team of low-vision specialists in organizing extracurricular youth activities and providing vision rehabilitation services.  Adapt teaching methods and materials to meet students' varying needs and interests.  Active participant of IEP teams to set and implement goals, monitor progress, set next steps, and maintain accurate and complete service records.¬†  Encourage students with special academic and extracurricular interests to fully pursue passions.  Diligently completing coursework to add-on certification for Teacher of the Visually Impaired (TVI), and pursue professional development continually by attending educational conferences and teacher training workshops.  Instructed Pre-Employment Transition Services classes to high school students with exceptionalities in work based readiness and learning, job exploration counseling, self-advocacy, and post-secondary educational opportunities.¬†         Special Education Coordinator     07/2016
                                to   12/2016      Company Name   ‚Äì   City  ,
                              State      Supported teacher case managers by driving compliance under the guidelines of IDEA, guiding case analysis, and coaching special education staff to promote optimal, specialized instruction and planning.  Served as liaison with State Officials and related community based organizations.  Met with parents and related personnel to resolve conflicts and concerns.  Facilitated professional development sessions to address front-line issues with both special education and general education teachers.  Propelled inclusive best practices through partnership with school leadership teams and by providing expert knowledge to improve overall student programs and services.  Maintained special education resources and schedules to target the needs of all students with disabilities.¬†  Created and chaired the Special Education/Behavior Intervention Committee that collaboratively brainstormed and monitored behavior plans, enhanced school-wide positive behavior supports, tracked behavior incidents and truancy patterns, and conducted Manifestation Determination Review (MDR) procedures.  Interviewed and staffed a fully functioning special education team of teachers and paraprofessionals.  Initiated and developed a much needed traditional resource classroom to provide the lowest performing students an avenue to achieve academic growth, which in turn decreased behavior incidences across the board.         Mentor Teacher     08/2004
                                to   06/2016      Company Name   ‚Äì   City  ,
                              State      Observed, evaluated, and coached many first year special education teachers on best practices of effective classroom management, instruction, and planning.  Taught new teachers many ways to differentiate instruction such as implementing student centers and shared learning activities, forming literacy circles, incorporating technology, and using assessment to guide instruction.  Assisted them in executing an effective behavioral model suited for their particular classroom and numerous ways to organize their physical space.  Notable Achievements: Chosen by LAE to be a Trainer of New Teachers in their facilitator program Completed the Aspiring Leaders Program with the School Leadership Center of Greater New Orleans Coached teachers on de-escalation and restorative practices thus changing mindsets on behavior management.         Special Education Teacher     01/2004
                                to   01/2016      Company Name   ‚Äì   City  ,
                              State           Resource and Inclusion Teacher      Company Name   ‚Äì   City  ,
                              State      Created a rigorous, specialized academic setting for students with various exceptionalities in a both the special education resource room and mainstream classroom settings utilizing data driven teaching methods.  Improved each student's functional needs, knowledge and behavior to meet the goals of their Individualized Education Plan (IEP) and conducted mini-workshops for all students who needed supplementary instruction.  Collaboratively taught entire regular and special education classes with multiple co-teachers.  Maintained documentation, data, and progress monitoring.  NotableAchievements: Prepared students for standardized state tests with passing rates of 95 - 100% consecutively for a decade Maintained one of the most revered classroom cultures that has continuously proven to turn-around the most challenging of behaviors.  Scored ""Highly Effective"" yearly on Compass Metrics every year of teaching Earned a solid reputation for being one of the highest performing educators in the parish in student growth.         Educational Strategist, RTI Coordinator     01/2011
                                to   01/2012      Company Name   ‚Äì   City  ,
                              State      Served on the Special Education Leadership Team in the central office and supervised school-based interventionist.  Coordinated federal/state mandated Response to Intervention process for the entire parish.  Conducted district-wide universal screenings and tracked student progress.  Scheduled and facilitated meetings with school-based interventionists to ensure consistency of District RTI procedures.  Coached district personnel on how to intervene appropriately with at-risk students and advised on ways to integrate data-proven techniques and how to analyze data to drive instruction and improve student achievement.         General Education Teacher     01/2003
                                to   01/2004      Company Name   ‚Äì   City  ,
                              State      Taught in an isolated, minority, urban community and delivered instructional activities that encouraged.  active learning experiences while effectively managing behavior and classroom organization.         Skills    academic, avenue, coaching, documentation, driving, functional, instruction, Leadership, managing, meetings, office, monitors, organizing, personnel, progress, rehabilitation services, teacher, teaching, Trainer, VI, vision, workshops      Education      Masters  :   Administration and Supervision     2008     Our Lady of Holy Cross College Florida State University    -
                          City  ,
                          State       Administration and Supervision       B.S  :   Human Resource Management             Human Resource Management    "
TEACHER,"         TEACHER         Summary    My applied experience in elementary level teaching combined with my B.A in History/Music as well Alt. Certification (K-5), makes me a worthy contender for a teacher position at your school .Utilizing my skills and expertise, I am eager to become a key member of your team.
As specified in the enclosed resume, I offer you the following attributes in order to contribute to your ongoing success:
* Well versed in assisting children in build social, cognitive, emotional, and physical skills. * Adept at providing a stimulating conducive classroom environment. * Special talent for utilizing the highest quality teaching resources and classroom materials.
It is paramount that in order to become the best teacher, good interaction with the students is essential - aside from imparting good knowledge. The expectation of what the students think and how they would think in a particular state of affairs is equally important in my point of view.
In addition, I apply an innovative teaching approach which includes the incorporation of 21st century skill sets that will prepare my students to compete with other students both nationally and internationally.
Of all my strengths, I take extreme pride in the patience and dedication required to meet the needs of children from socially and culturally diverse backgrounds. My insight not only comes from my years in the classroom as a teacher, but also from my years a pupil. Having lived abroad for many of my formative years, as well as some after college, I understand the delicate balance that is needed to make learning inclusive to all. CERTIFIED ELEMENTARY SCHOOL TEACHER (Grades 1-5)
Level 2 Teaching Certification (Louisiana)
Dedicated elementary teacher with a passion for teaching, learning and student success, while offering a proven track record of commended performance teaching in the elementary classroom, with an unwavering commitment to optimizing student and school success.  Extensive background in serving the educational needs of culturally, racially, and socio-economically diverse students in Title I schools.  Flexible and creative educational professional with seven plus years teaching with a unique ability to explain complicated concepts in an easily understandable manner.        Experience      Company Name     August 2015   to   Current     Teacher   City  ,   State      Implemented diverse approaches to ensure understanding of course material and overall academic success.  Analyzed student learning and plan and administer a variety of appropriate assessments.  Ensured effective and positive parent communication.  Participate in on-going planning development and evaluation of curriculum.  Use a variety of instructional strategies to provide equity and excellence to students of all ability levels.  Work cooperatively with other teachers in developing and sharing curriculum strategies.          Company Name     August 2010   to   May 2015     Teacher   City  ,   State      4th grade Math, ELA).  Planned, implemented, monitored and assessed a classroom instructional program which was consistent with the Jackson Parish School Board regulations and Louisiana Board of Education.  Worked with other teachers and administrators to evaluate and revise elementary school programs.  Encouraged students with special academic interests to fully pursue those subjects.  Planned, implemented and thoroughly monitored 504 and Special Education accommodations for students with learning exceptionalities.  Presented various techniques and strategies for delivery of classroom instructions using manipulative and hands-on approaches in Math, and Science.          Company Name     August 2007   to   July 2010     Teacher   City  ,   State      Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans.  Monitored students' educational progress with individual charts and files.  Nurtured a supportive learning environment that was often used as a model for other classrooms.          Company Name     May 2008   to   September 2008     Teacher           Coordinated communications between students and school administration to create an effective and culturally-sensitive learning environment.  Developed and taught a curriculum to improve students' conversational abilities.  Improved instruction methods by using a variety of assessment tools and strategies.          Education and Training      Grambling State University   2010             City  ,   State  ,   USA    Elementary Education (1-5)        Louisiana Tech University     2007       Bachelor of Arts  :   History Music Education    City  ,   State  ,   USA    History Music Education        Interests    AFFILIATIONS
Tau Beta Sigma, Sigma Alpha Iota, La Tech University Band, Southwest Region Horn Ensemble, 4-H Sponsor        Personal Information    As a passionate elementary school teacher, I would welcome the chance to meet with you to discuss how my education, expertise and capabilities would be beneficial for your school. I can be reached at 318-243-9294 to set up a meeting time.      Additional Information      As a passionate elementary school teacher, I would welcome the chance to meet with you to discuss how my education, expertise and capabilities would be beneficial for your school. I can be reached at 318-243-9294 to set up a meeting time.  Eagle/DNC
AFFILIATIONS
Tau Beta Sigma, Sigma Alpha Iota, La Tech University Band, Southwest Region Horn Ensemble, 4-H Sponsor        Skills    academic, charts, delivery, equity, instruction, Lesson Planning, Math, Microsoft Office, progress, Reporting   "
TEACHER,"         TEACHER           Core Accomplishments      Girl Scouts of the Missouri Heartland ¬≠ Cole County Service Unit Manager, Community 2012 ¬≠ present Involvement & Professional        Develop and present engaging and timely written and electronic organizational training Affiliations        materials, identify and develop service learning activities; develop promotional materials; support and coordinate Girl Scout volunteer managers and their troops; 82 troops, 153 volunteers serving 800+ youth Coach and support organizational volunteers to ensure quality of service delivery and fidelity to organizational mission and values; troubleshoot / mediate member complaints and concerns Serve as local liaison to statewide office staff located in Springfield, MO on troop and organizational issues Camp Director, Summer Twilight Camp Plan curriculum and learning objectives, develop streamlined registration processes and schedules, facilitate regular meetings of volunteers and foster positive relationships with local media, vendors, and allied agencies; engage in effective public relations / marketing strategies to increase registrations and visibility of organization; oversee volunteer managers in monitoring camp operations and camper / staff safety.  Janet's Dance Studio, Fulton, MO ¬≠ Studio Manager, 1999 ¬≠ 2009.  Choreographed routines, coordinated performances, taught performing company, trained and evaluated studio teaching staff, tracked student accounts, communicated with families to answer questions / resolve conflicts.        Professional Experience     08/2009   to   Current     Teacher    Company Name          Jefferson City Experience          Public Schools (JCPS) Curriculum          Utilize formative/summative assessment data, collaboration with colleagues, and development &          current research-based educational strategies to design lesson plans and instruct alignment;          students at a variety of developmental levels to achieve academic success.  project mgmt.;          Implement district-level educational programs, including Balanced Literacy/Guided staff leadership &      Reading, Lucy Calkins Writing, Investigations Mathematics, and Sitton Spelling.  training; student instruction &          Successfully model and implement character education and proactive discipline through assessment          Positive Behavior Support (PBS).  Successfully lead senior district and building-level staff in professional development for elementary teachers to create balanced literacy lessons and assessments aligned with common core state standards for district level use in the English Language Arts (ELA) curriculum.  Coach and support 2nd and 3rd grade team of teachers in assessing and implementing Assessment for Learning (AFL) practices into daily classroom instruction and assessment.  Develop and oversee building-level staff development program for transition to standards-based grading in elementary schools; effectively utilize technology and active participation techniques to engage teachers in critical thinking surrounding current and research-based grading practices.  Engage stakeholders surrounding changes to grading system(s), grade cards, and electronic assessment methods through developing effective implementation plans utilizing varied communications platforms.  Compile numerous elementary balanced literacy lessons and assessments aligned with common core state standards for district-wide use in the ELA curriculum.  Serve as a new teacher mentor; acclimated new teaching professionals to their building assignments and duties; supported and coached junior staff in use and understanding of district and building policies, procedures, and quality indicators.  Selected as a ""JC Lead"" participant; highly selective, competitively awarded district-level leadership training program for aspiring administrators and leaders focusing on educational issues, programs and initiatives directly impacting students and patrons of JCPS.  Pilot new assessment systems prior to implementation for feasibility, practicality, and efficacy; conduct comprehensive analyses of assessment items and types.  Assist District Superintendent of Curriculum and Instruction with alignment of district level elementary ELA and Mathematics curriculum to Common Core and ISTE standards.  Actively serve on numerous district committees and internal strategic initiatives responsible for engaging educational stakeholders, community members, staff, and students in continuous improvement.         01/2004   to   01/2009     Teacher    Company Name          Served as district grade level chair; supported and coached teaching professionals in areas of curriculum, research-based practice, and assessment.  Selected for ""Leadership Academy""; a statewide training program for emerging teacher leaders through the Regional Professional Development Centers.  Collaborated extensively with district level administrators and colleagues to develop, align, and revise curriculum through Curriculum Coordinating Council and Vertical Alignment teams.  Invited to score Missouri Assessment Program (MAP) assessments in the areas of Communication Arts and Mathematics.         08/1999   to   01/2003             Education     December 2014     DESE Initial Administration Certification, Principal K-8  :   Curriculum Leadership    William Woods University          Curriculum Leadership            Master of Education  :   Educational Leadership and Policy Analysis    University of Missouri          Educational Leadership and Policy Analysis Graduated with distinction            Bachelor of Science  :   Elementary Education    Elementary Education            DESE Elementary 1-6 Certification, Spanish K-9, Middle School Language Arts              Skills    academic, Arts, Coach, continuous improvement, Council, critical thinking, educational programs, English, instruction, Leadership, leadership training, lesson plans, Mathematics, mentor, policies, project mgmt, quality, Reading, research, Spanish, staff development, strategic, teacher, teaching   "
TEACHER,"         TEACHER         Professional Summary    An experienced human resource¬†training professional with demonstrated success in developing, delivering and evaluating, corporate training programs, 2+ years of work with newly developed tools for rapid e-learning development. Special skills in online training for a variety of audiences. Recognized for alignment of training solutions with business goals, management of project and people, process improvement, needs analysis and training evaluation.      Core Qualifications          Microsoft Words  Outlook  Internet  PowerPoint  ADDIE MODEL  Microsoft Office  Adobe Photoshop  Audacity Sound Booth  Moodle  AdobeCS5  Captivate  Adobe Premier  Flash  Blackboard 9.1  PeopleSoft              Experience      Company Name     January 2013   to   January 2016     Teacher   City  ,   State      Performed regular classroom instruction based on a departmentalized third grade curriculum.  Maintained a classroom environment conducive to learning.  Conducted conferences with parents Monitored and evaluated student progress Developed curriculum; prepared goals and objectives; created lesson plans.          Company Name     January 2009   to   January 2013     Instructional Designer   City  ,   State      Designed\ developed training programs and curriculum.  Digital learning technology.  ADDIE Model training specialist.  Administration workforce morale training specialist.          Company Name     January 2007   to   January 2009     Employment, Training & Development Manager   City  ,   State      Worked in a virtual environment, created blended learning solutions that helped move Circuit City Stores to an enthusiasm for e-learning.  Learned a complex product and created face-to-face sales training materials on this product, delivering within a very short deadline.  Recognized for the quality of the training material.  Designed and implemented human resource and digital training programs for 350 employees.  Using collaborative software, designed Web-based experiences for practicing and perfecting job skills.          Company Name     January 2000   to   January 2007     Human Resource Generalist   City  ,   State      Implement effective HR policies to ensure all practices are in compliance with labor and employment regulations..  Administered new employee orientation training.  Increased employee retention above 90% by rigorously maintaining a positive work environment.  Developed user friendly application forms and questionnaires to be used by the organization during staff recruiting and interviewing.  Created a website with an embedded database and functionality to enable online recruitment for organization and reducing recruitment cost by 20%.  Conducted several seminars for hospital employees to update them on employee benefits options.          Company Name     January 2003   to   January 2005     Academic Advisor   City  ,   State      Operations administrator.  Student transcript/records review.  Dynamic knowledge base of outstanding communication skills: report/proposal writing and person-to-person.          Company Name     January 2000   to   January 2003     Fourth Grade Teacher   City  ,   State      Lesson planning.  Communication with parents, administration and colleagues.  Student assessment.          Company Name     January 1998   to   January 2000     Fourth Grade Teacher   City  ,   State      Lesson planning.  Communication with parents, administration& colleagues.  Student assessment.          Company Name     January 1991   to   September 2000     Human Resource Specialist   City  ,   State      Invited 20 motivational speakers and industry experts to give lectures and speeches to employees on new industry standards and how to build confidence and morale in the workplace.  Updated 100+ employee records and job assignment daily.  Conducted several seminars¬† for insurance employees to update them on employee benefit options.  Arbitrate labor dispute in collaboration with the legal department.          Education      Walden University Diploma      Instructional Design    City  ,   State      Instructional Design        Texas A&M University      Master's Degree  :   Education    City  ,   State      Education        Texas A&M University      Master's Degree  :   Training & Development    City  ,   State      Training & Development        Excelsior College      Bachelor of Science  :   Liberal Arts    City  ,   State      Liberal Arts        University of the Virgin Islands      Bachelor of Science  :   Business Management    City  ,   State              Professional Affiliations    American Society for Training and Development (ASTD) Association for Educational Communications and Technology (AECT) International Reading Association (IRA) National Academic Advising Association National Education Association (NEA)       Skills    Adobe Photoshop, Adobe Premier, Benefits, communication skills, conferences, Curriculum Development, Flash, Human Resource, instruction, Lesson planning, lesson plans, materials, Microsoft Office, office, Outlook, PowerPoint, Microsoft Words, needs assessment, PeopleSoft, progress, proposal writing, quality, sales training, Sound, supervisor, training material, training programs   "
TEACHER,"         TEACHER           Summary    Highly ethical, dependable, and diligent expert in the Curriculum Development field.      Highlights          Curriculum development and assessment  MS Office proficient  Strong communicator      Instructional design  e-learning tools  Learning Management Systems            Accomplishments     Designed  effective lesson ¬†plans focused on age and level-appropriate material.       Experience      Company Name   June 2012   to   Current     Teacher           Designed research based curriculum for writing instruction using the Trivium approach.¬† Saw student scores rise as a result of my curriculum.   Developed research based curriculum for language arts lessons using the ADDIE method of Instructional design. Analyzed state standards and school standards. Developed grammatical lessons according to standards.  Monitored student learning by creating effective critical thinking strategies like sentence analysis using diagramming to enhance learning outcomes.¬† Created and evaluated quality assessment tools to maximize student learning.¬†    ¬†As a result of my curriculum and instructional design, student scores rose in language arts and reading comprehension by 4% in the AIMS test after one year.    After three years of using this instructional method, studentscores rose in Writing/language arts by 12%.  In 2015, 93% of students scored at meets/exceeds on¬†inaugural AZ Merit Writing exam.  64% scored at exceeds on AZ Merit Writing exam because of   my curriculum and instructional design.  Consistently met strict grading report deadlines by monitoring student learning using effective formative/summative assessments for quick turnaround.  Met regularly with principal for evaluations and staff development opportunities: Developed and presented staff development for implementation of critical thinking strategies across the grade levels.  Provided guidance to other grade level teachers for enhancement of writing instruction and assisted them in writing effective assignments and assessment tools to ensure a smooth student transition to my class.  Developed and presented research based staff development about the importance of teaching writing in congruence with reading and critical thinking strategies.  Maintained effective communication with the principal and parents about my instructional practices.  As a result, positive parent feedback about my curriculum and instruction increased each year.          Company Name   November 2009   to   June 2012     Lead Curriculum Developer           Project
Manager: ¬† ¬†
Designed
effective college courses by communicating regularly with faculty, directors
and staff in scheduled meetings on campus. ¬† ¬† ¬†  Facilitated
trouble shooting, problem solving, decision making, and conflict resolution
regarding course development consistently.   Designed
and developed relevant curriculum for many learning styles in the traditional
and online classroom by working with Subject Matter Experts in many types of
professions. ¬† ¬†  Slashed
curriculum issues in online and ground courses in Learning Management System
for Quality Assurance purposes by resolving any and all problems with
curriculum/instruction in timely 24-48 hours. ¬†   Revised
courses as needed per college program to meet strict deadlines by analyzing
data to assess curriculum and instruction while ensuring the enhancement of the
university's services and optimal learning for GCU students. Averaged 20 successful
revisions per month. ¬†   Results: ¬†Witnessed
academic improvement from students in the most populated courses I revised for
the university over the 2.5 years I worked there:

¬∑UNV
103¬† & CWV 103/303 ¬† ¬† ¬† ¬†   Met
aggressive project timelines in the fast paced environment as GCU is constantly
developing its ground and online presence.¬†  Designed
relevant and interesting college courses for the College of Fine Arts, College
of Arts & Sciences, and the College of Christian Studies at Grand Canyon
University by implementing the Understanding By Design method of Instructional
Design as well as the A.D.D.I.E. method for optimal student learning: ¬†  As
a result, my designs increased student satisfaction rate from 65% to 85%.¬†  Evaluated
and researched pedagogical methods with instructional designers and faculty.

Created digital visual aids to enhance student
learning by working consistently with Academic Web Services to analyze student
needs and write the scripts for the e-learning tools. ¬†          Company Name   September 2005   to   September 2009     Visual Arts Instructor           Solved problems by designing non-existent curriculum for required college courses in the Fine Arts department.  Designed and developed effective curriculum and instruction for on campus Perspective Drawing Course and Digital Painting Course by analyzing course competencies and student needs to ensure optimal student learning.  Successfully met course objectives by facilitating courses using my curriculum for multi presentation graphic design program and assessing student progress consistently for four semesters.  Addressed all learning styles and adult learning theories to develop lesson plans for art courses using current software programs, art methods, and other tools.   Successfully managed and evaluated curriculum using portfolio assessment of 40 students    Consistently met with students individually to address student concerns thereby resolving any issues in a timely manner.   Responded promptly to student inquiry and graded assignments.  Entered data regularly into the Learning Management System to meet grade report deadlines.  Created effective rubrics for students for metacognition purposes as well as assessment of assignments.  Increased student motivation by actualizing critical thinking strategies in weekly lessons.  Initiated use of various software and media tools to address all learning styles.          Education      University of Phoenix,     2007       Master of Arts  :    Education/Curriculum Instruction    City  ,   State  ,   U.S.A.      Applied the ADDIE method of instructional design and implemented it for classroom
use and corporate training purposes. ¬†  Designed
Action Research Plan in APA format for creation of ESL Tutoring programs in
schools. ¬†  Developed
university course for corporate training purposes.          Arizona State University,     2005       Bachelor of Arts  :   Interdisciplinary Arts &  Performance-Visual Arts    City  ,   State  ,   U.S.A.      Critiqued
fine art using elements of design and principles of art for both written and
oral presentation. ¬†  Completed internship at Glendale Community College for Fine Arts Department           Skills    conflict resolution, course development, critical thinking, curriculum development, ¬†instructional design, ¬†research, staff development, teaching, trouble shooting   "
TEACHER,"         TEACHER           Summary     Thank you for taking the time to read this. I am presenting you this resume to express my interest in a Social Studies teaching position at your school.  My experience in the Social Studies field includes bachelor's degrees in Criminology, Political Science, as well as Secondary Social Science Education.       Highlights          Valid and Current Teaching Certification in California as well as Florida.  Urban public schools background. One of the schools I have experience in was a Title 1 school in Hollywood, Florida.  Coaching experienced with Cross Country and Track.      Creative lesson planning  Critical thinker  Adept classroom manager  Experiential learning  Self-motivated  Fast learner  Positive and encouraging  Bilingual in Farsi and English  Data-driven curriculum expertise: documentation can be provided upon request.  SMART Board familiarity            Accomplishments      Helped campaign for school partners in education. Brought in local businesses to partner with school to fund student activities.   Developed innovative classroom management tools, which were implemented on a large scale for the teachers among the school.        Experience      Teacher    August 2014   to   Current     Company Name          Created interactive and engaging lessons that aligned with the standards set by the state.  Collaborated in Professional Learning Communities which partnered with other Social Studies teachers as well as other Departments within the school. Cross Curriculum Collaboration between Reading, Language Arts, and Social Studies.  Reading in the content area endorsed.   ESOL in the Content Area endorsed.  Established clear objectives for all lessons, units and projects.  Adapted teaching methods and materials to meet students' varying needs.  Took all necessary and reasonable precautions to protect students, equipment, materials and facilities.  Helped students develop and improve study methods and habits.   Encouraged students to persevere with challenging tasks.  Employed a broad range of instructional techniques to retain student interest and maximize learning.  Planned and conducted hands-on activities to provide students with opportunities to observe, question and investigate.   Worked cooperatively with special education, speech pathologists, and behavioral specialists teachers to modify curricula for special education students according to Individual Education Plans (IEPs).   Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals.  Created lesson plans in line with state curriculum and school curriculum standards.  Created an interactive classroom atmosphere to maintain student interest and facilitate learning.  Created engaging and dynamic lessons with an emphasis on improving students' written and verbal communication skills.  Identified areas of weakness with individual students and tailored lessons accordingly.  Proofread and evaluated students' writing and gave feedback.  Graded student work and kept careful records of grades.  Maintained accurate and complete student records as required by laws, district policies and administrative regulations.  Developed, administered, and assessed student tests in order to evaluate/monitor students' progress.  Pursued professional development activities to broaden and deepen knowledge of content and teaching skills.  Acted as a positive role model for students and colleagues.  Tutored students after school and on weekends to prepare them for the End of Course exam for Civics as well as tutoring in reading.  Coached Track.          Student Teacher    January 2014   to   May 2014     Company Name          Created daily lesson plans for bell to bell instruction.   After school tutoring to prepare the students for the AP exam  Weekly observations by Clinical Educator Monthly observation by University Supervisor. Scored high marks on all observations.   Used a variety of teaching methods such as lectures, discussions and demonstrations.  Met with parents and guardians to discuss students' progress at least once per semester.  Enforced both classroom and administration policies and rules at all times.  Set and enforced clear deadlines for student work.             Director and Manager    February 2010   to   June 2015     Company Name   -     State      Worked as Director and Manager of all Camps, Trips, and Schools.  Worked alongside the cities of Deerfield Beach and Boca Raton, maintaining and running their camps.  Planned and organized yearly overseas trips, for groups of 10 or more with participants of all ages.  Screened, trained, and hired employees.  Taught more than 1000 students each year.  Responsible for managing the camps and schools day-to-day operations.  From the daily activities, to weekly events, and to daily educational trips.  Organized the daily activities for the campers and ensured that all their needs were being met on a daily basis.  Established clear objectives for all lessons, units and projects.  Adapted daily activities and materials to meet students' varying physical and developmental needs.   Specialized camps and schools for Autistic students.          Manager/Buyer/Special Events Coordinator    November 2009   to   Current     Company Name          Responsible for managing the day-to-day operations of the store, as well as the employees.  Responsible for hiring and training all of employees.  Worked with various reps and companies organizing and acquiring sponsors for events.  Balanced the budgets and maintained the product within the store.  Responsible for creating employee handbook and simple procedures for the staff to follow.  Planned events and worked with partners to develop new marketing strategies.   Created yearly event that fundraised for local educational non-profit organizations.          Education      Bachelor of Arts   :   Criminal Justice  ,   Spring 2008    Florida Atlantic University   -   City  ,   State      GPA:   I received over 150 community service hours volunteering in elementary and middle schools.     Criminal Justice I received over 150 community service hours volunteering in elementary and middle schools. I worked directly in the classroom, school office, as well as in the school library.While attending Florida Atlantic University I was involved in many of the extra curricular activities on campus, not only attended activities, but helped organize the events and meeting in and around campus. Volunteered with the office for students with disabilities as a note taker. While seeking the educational degree I worked in various schools around Broward county.          Bachelor of Arts   :   Secondary Social Studies Education  ,   2014    Florida Atlantic University   -   City  ,   State       Secondary Social Studies Education.  Completed over 150 hours in the classroom while working on the degree.         Bachelor of Arts   :   Political Science  ,   2008    Florida Atlantic University   -   City  ,   State       Specialized in Middle Eastern studies and worked hand in hand with the department head and completed an Independent Study, with a dissertation on women's rights under the theocratic regime of Iran.         High School Diploma   :     2004    Barron Collier High School   -   City  ,   State              Skills      Bi-lingual Farsi and English  Coaching experience  ESOL endorsed  Enthusiastic people person  Great organizational skills  Event planning/fundraising experience  Marketing experience     "
TEACHER,"         TEACHER       Professional Summary     Savvy teacher with superb Problem Solving, SEO, Analytics and  Microsoft Office skills. Reliable, organized and personable.          Core Qualifications          Microsoft Office  Advanced Problem Solving  Client-focused  Innovative  Customer service-oriented  58 WPM typing speed  Results-oriented      Seo  Analytics   Quick learner  Computer proficient  File/records maintenance  Team-player  Accurate and detailed              Experience      Teacher   12/2014   to   Current     Company Name   City  ,   State       Applied the positive reinforcement method to redirect negative behaviors.  Conducted small group and individual classroom activities based on differentiated learning needs.  Wrote daily and weekly lesson plans.  Supported students in developing strategies for individual needs and classroom group dynamics.  Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.  Assisted four to six students per station during small group learning periods Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.          Paraprofessional   01/2014   to   12/2014     Company Name   City  ,   State       Helped prepare daily lesson plans for activities and lessons Applied the positive reinforcement method to redirect negative behaviors Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support Assisted four to six students per station during small group learning periods Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.          Substitute Teacher   09/2013   to   01/2014     Company Name   City  ,   State       Supported students in developing strategies for individual needs and classroom group dynamics.  Physically and verbally interacted with students throughout the day to keep them engaged.  Encouraged students to be understanding of and helpful to others.  Communicated effectively with educators from various grade levels.          Customer Solution Specialist   07/2012   to   06/2014     Company Name   City  ,   State       Answered customers' questions and addressed problems and complaints in person and via phone.  Educated customers on product and service offerings Offered exceptional customer service to differentiate and promote the company brand.  Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Built customer confidence by actively listening to their concerns and giving appropriate feedback.  Offered direction and gave constructive feedback to motivate team members.  Marked clearance products with updated price tags.  Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.  Operated a cash register to process, cash, check and credit card transactions.  Helped customers select products that best fit their personal needs.          Teacher   05/2013   to   08/2013     Company Name   City  ,   State       Applied the postitive reinforcement method to redirect negative behaviors.  Conducted small grooup and individual classroom activities based on differeniated learning needs.  Wrote daily and weekly lesson plans.  Supported students in developing strategies for individual needs and classroom group dynamics.  Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.          Server   07/2011   to   07/2012     Company Name   City  ,   State       Accepted payment from customers and made change as necessary.  Apportioned and served food to facility residents, employees, or patrons.  Assisted diners with seating as needed.  Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.  Cleaned bars, work areas, and tables.  Cleaned up spilled food, drink and broken dishes, and removed emply bottles and trash.          Sales Representative   05/2008   to   08/2011     Company Name   City  ,   State       Answered customers' questions and addressed problems and complaints in person and via phone.  Educated customers on product and service offerings Offered exceptional customer service to differentiate and promote the company brand.  Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Built customer confidence by actively listening to their concerns and giving appropriate feedback.  Offered direction and gave constructive feedback to motivate team members.  Marked clearance products with updated price tags.  Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.  Operated a cash register to process, cash, check and credit card transactions.  Helped customers select products that best fit their personal needs.          Sales Representative   05/2011   to   07/2011     Company Name   City  ,   State       Answered customers' questions and addressed problems and complaints in person and via phone.  Educated customers on product and service offerings Offered exceptional customer service to differentiate and promote the company brand.  Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience Built customer confidence by actively listening to their concerns and giving appropriate feedback.  Offered direction and gave constructive feedback to motivate team members.  Marked clearance products with updated price tags.  Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.  Operated a cash register to process, cash, check and credit card transactions.  Helped customers select products that best fit their personal needs.          LIBRARIAN ASSOCIATE   09/2010   to   05/2011     Company Name   City  ,   State       Maintained an inventory of contents for the rare books and archives collections.  Reshevled books to maintain a neat and tidy reading area.  Monittored the lending or reserved course materials.  Troubleshooted technical problems with library computers and other technology.  Answered patrons' questions at the circulation desk.  Enforced circulation policies and procedures.  Maintained complete and accurate records of all library transactions.          Barista   07/2007   to   08/2007     Company Name   City  ,   State       Accepted payment from customers and made change as necessary.  Apportioned and served food to facility residents, employees, or patrons.  Assisted diners with seating as needed.  Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.  Cleaned bars, work areas, and tables.  Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash.          Education      Bachelor of Arts  :   History & Social Studies Education   May 2012       Longwood University   City  ,   State  ,   United States      History & Social Studies Secondary Education  Minor in Anthropology         Virginia and Florida Professional Teaching License                    Skills      organizational skills  problem-solving  customer service  people person  active listener     "
TEACHER,"         TEACHER       Profile     I am a highly qualified K-12 Vocal Music Teacher holding a BS in Music Education from Kansas State University and Sterling College. (1999) I believe in building a solid foundation in the formative years and helping students find many different ways to experience music.I lead them to develop  passion in music and performance that leads them to continue in Music in Middle, High School and beyond.  Providing multiple delivery methods in teaching, assures each student will experience, learn and retain key music knowledge in they way that they learn best. Using Brain Research Strategies, coupled with Multiple Intelligences, HOTS, and Explicit Instruction, I have found a way to teach students Music through all Core areas. Music is a Universal Language. Regardless of gender or race, music looks the same on paper but is experienced in numerous ways through Culture. I am passionate about teaching!       Areas of Expertise          Trained in Explicit Instruction  Trained in HOTS Instruction  4 Years MTSS Leadership Team      Corporate Trainer  Customer Service Manager  Quality Control Specialist  Corporate Scheduler            Professional Experience     08/2002   to   Current     Teacher    Company Name   Ôºç   City  ,   State      Taught K-12 Vocal Music and 9-12 Band Assistant.  Responsible for two schools, one Elementary and one Middle and High School.  6-8 Vocal  Coleman MS, K-8 Vocal Music Horace Mann Dual Language Magnet and K-5 at Jackson Elem.  At Coleman MS had a Choir of 85 7/8 students and a rotation of 6th Grade Students.  Taught General Music and also Choir and performed 3 concerts a year and assisted with Musicals.  Horace Mann, rebuilt a new Vocal Music Program from K-8th Grade.  Improved Choral Quality and built concert attendance from 40% to 98% in 1.5 Years.  Started a select performing group of 3-5Th Graders called Singing Ambassadors.  Served as Latchkey Co Director for 3 years and Latchkey Assistant Director for 1 year.  Worked in a Dual Language environment for the past 11 years and implemented Dual Language Strategies in my content area.         08/2001   to   07/2002     Teacher    Company Name   Ôºç   City  ,   State     Taught K-12 Vocal Music and restructured HS Music Curriculum  Responsible for Elementary at Windom and MS/HS at Little River  Was HS Band Assistant        08/2000   to   05/2001     Teacher    Company Name   Ôºç   City  ,   State      Taught six sections of each grade level of Kinder through 2nd Grade Students.  Gave three programs a year and helped tutor individual students.  Accompanied for a select group of 3-5 Grades.         08/1999   to   05/2000     Teacher    Company Name   Ôºç   City  ,   State      Vocal Music 5-8 Band and 5/6 PE.  Taught Vocal Music to Kinder through 8 Grade.  Took MS students to contest, and District Choir.  Taught  Beginning and Advance Band to MS students and took to contest and District Band.  Taught 5-6 PE.         05/1995   to   10/1996     Vice President of Human Resources    Company Name   Ôºç   City  ,   State      Hired all levels of new hires for the CU.  Also served as part of the management team.  Assisted in new accounts when needed.  Provided all hospitality for visitors and Board meetings as well as special events.  Worked closely with all people to maintain positive work environment and keep morale high.  Assisted with complaints and provided customer service when needed.         01/1994   to   01/1995     Scale Interface Installation Specialist and Customer service Specialist    Company Name   Ôºç   City  ,   State      Traveled a 3 state area to put COOP scales on computer interface, then train staff how to use our product.  Troubleshoot over phone or travel to address issues and follow up.         08/1991   to   11/1993     Quality Control Compliance and Asst Corporate Trainer    Company Name   Ôºç   City  ,   State      I answered all Presidential Complaints, forwarded complaints to President, was part of the Presidents Council and traveled to Cherry Hill, NJ  twice monthly to meet with corporate to make sure we were compliant with other GE Customer Service based companies.  Assisted in Corporate Training of Customer Service Representatives.  Managed 14 phone reps.  Used phone monitors to monitor service provided by my team of 14 phone representatives.  Provided feedback and used motivational strategies to improve customer service.          Education     1999     BS  :   Music Education    Sterling College   Ôºç   City  ,   State       Music Education Music Education After taking a 10 year break from Education and working in Management with GE Capital, I finished and obtained my Music Education Degree.        1989     Select One  :   Music  Education    Kansas State University   Ôºç   City  ,   State       Accumulated 176 college credits toward Music Education         Affiliations     Member of KMEA/NEA   Member of UTW    Member and Executive Council of the KSU Alumni Choir       Skills     Corporate Trainer, Member GE Capital President's Council, Quality Control and Customer Service Management. Motivational Strategist    "
TEACHER,"         TEACHER           Summary     Applying for a Teaching PositionChildcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful. Works hard to identify and address behavioral and educational issues.Creative preschool teacher who supports all learning styles. Implements the latest trends in the early childhood curriculum. Extensive knowledge of developmental and behavior problems.Childcare provider committed to offering a safe and loving environment for children and toddlers in which they can flourish.       Highlights          Daycare management professional  Positive and cheerful  Creative arts talent  Childcare management software programs  Basic clerical knowledge  Classroom management      Exceptional organizational skills  Training in food handling preparation  Head Start program knowledge  Certified in Early Childhood Education  Infant, toddler and preschool curricula  Preschool educator            Accomplishments     Cared for and home schooled a child from infancy to fourth grade.Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments.  Consistently received positive feedback from parents.       Experience      Teacher    June 2002   to   December 2014     Company Name   Ôºç   City  ,   State      Implementing lesson plans, teacher strategies gold, anecdotes, caring for children and their safety, tracking sheet.  Creation Kingdom -130 technology drive.  Georgetown, KY 40324 502-868-6764.   Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.Routinely picked children up from school and activities.         Preschool Teacher    April 2013   to   June 2014     Company Name   Ôºç   City  ,   State      Incorporated music and art activities to encourage creativity and expression.Offered detailed daily reports that outlined each child's activities.Carefully monitored children's play activities.Carefully identified warning signs of emotional and developmental problems in children.Maintained daily records of activities, behaviors, meals and naps.Created and implemented a developmentally appropriate curriculum.Offered stimulating curriculum that accommodated all learning styles.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.          Toddler Teacher    April 2012   to   April 2013     Company Name   Ôºç   City  ,   State      making lesson plans, implementing lesson plans, anecdotes, caring for the children and their safety, tracking sheet.  Reason for leaving- father passing.  Sparked creativity and imagination by helping children discover new things each day.Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Incorporated music and art activities to encourage creativity and expression.Offered detailed daily reports that outlined each child's activities.Maintained daily records of activities, behaviors, meals and naps.          Preschool teacher    October 2010   to   March 2012     Company Name   Ôºç   City  ,   State      making lesson plans, implementing lesson plans, anecdotes, caring for children and their safety and tracking sheet.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.Routinely picked children up from school and activities.Created and implemented a developmentally appropriate curriculum.          Education      Associate of Arts   :   IECE -Early childhood education  ,   present    Maysville Community Technical College   Ôºç   City  ,   State       I am in my last semester earning my associate of arts degree. Coursework in Early Childhood EducationCoursework in Child DevelopmentCoursework in Child Abuse PreventionEmphasis in Special Needs EducationCoursework includes Nutrition, Health and Child SafetyEarly childhood education certificateCompleted 64 credits units of continuing education classes.         Associates degree   :   Early childhood education      Morehead State University           Infant/Toddler CDA            Tb Skin test   Preschool CDA            Up to date Physical   Directors Creditial            Food Handlers Permit   64 College Credits            Cpr and first aide   Orientation 1 and 2            Teacher stageties gold   Head trauma training          Skills     CPR certified   Orgnization skills  Communication skills  Teaching skills.    "
TEACHER,"         TEACHER       Professional Summary    Highly organized and detail-oriented Administrative Professional¬†with  more than 10¬†years experience supplying thorough, organized administrative support to¬†senior executives.      Skills      Filing and data archiving,¬†  Employee training and development,¬†  Critical thinker,¬†  Microsoft Office (Excel, Publisher, PowerPoint, Word),¬†  Multi-line phone proficiency,¬†  Advanced clerical knowledge,¬†  Invoice processing,¬†  Accounting familiarity,¬†  Appointment setting,¬†  Social media knowledge,¬†  Works well under pressure,¬†  Excellent planner and coordinator,¬†  Accurate and detailed,¬†  Customer service-oriented,¬†  Articulate and well-spoken,¬†  Database management,¬†  Teaching/tutoring,¬†  Technological instruction,¬†  Effective time management        Work History      Teacher     08/2013
                                to   Current      Company Name   ‚Äì   City  ,
                              State      Develop and implement engaging, effective, student-centered lessons in Reading, Phonics, Math, Science, Social Studies, Writing, and Language Arts.  Use activities, songs/raps, and materials to enhance student learning and self-esteem.  Create multi-sensory literacy and content based workstations.  Conducted parent conferences, faculty and team meetings, Actively participated in activities which included: assessing student progress, assigning grades, taking attendance, recess duty, keeping parents/guardians informed through weekly progress reports/behavior charts, phone calls and email.         Teacher Intern     01/2013
                                to   05/2013      Company Name   ‚Äì   City  ,
                              State      Develop and implement engaging, effective, student-centered lessons in all subject areas for a diverse group of second grade special and regular education students.  Use activities, songs, and materials to enhance student learning and self-esteem.  Designed and implemented an interactive science unit on energy.  Worked collaboratively with other teachers and professionals to create effective lessons that met the learning needs and abilities of all students.           Legal Secretary/Office Manager     12/2011
                                to   12/2012      Company Name   ‚Äì   City  ,
                              State        Managed office supplies, vendors, organization and upkeep.    Screened applicant resumes and coordinated both phone and in-person interviews.  Answered and managed incoming and outgoing calls while recording accurate messages.   Contacted clients to schedule appointments and discuss the progress of cases.   Worked as a team with attorneys, administrative assistants and fellow legal assistants.  Entered new cases into company database.  Developed, organized, and maintained filing and retrieval systems and files for court proceedings.  Created, indexed and maintained client binders.  Assisted attorneys in collecting information such as employment, medical and other records.         Teller     08/2010
                                to   03/2011      Company Name   ‚Äì   City  ,
                              State      Balanced daily cash deposits and bank vault inventory with a zero error rate.  Processed sales referrals and promoted bank services and products.  Trained employees on cash drawer operation.  Researched and resolved customer issues on accounts.  Processed cash withdrawals, treasury, tax and loan payments.  Reported daily averages and shortages to the management.         Administrative Assistant - Internship     08/2009
                                to   05/2010      Company Name   ‚Äì   City  ,
                              State      Planned, prepared and coordinated logistics, documents, and materials for board meetings, committee meetings and staff events.  Answered and managed incoming and outgoing calls while recording accurate messages.  Greeted and screened numerous visitors, including VIPs, vendors and interview candidates

and directed them to the correct office.  Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.         Student Aide/Administrative Assistant     12/2008
                                to   12/2010      Company Name   ‚Äì   City  ,
                              State       Directed guests and routed deliveries and courier services.    Screened applicant resumes and coordinated both phone and in-person interviews.  Answered and managed incoming and outgoing calls while recording accurate messages.  Maintained a clean reception area, including lounge and associated areas.  Completed data entry, tracked resumes and maintained the applicant tracking system.         Accounts Receivable Administrator     06/2006
                                to   05/2008      Company Name   ‚Äì   City  ,
                              State      Facilitated successful internal and external audits through sound and thorough documentation.  Monitored payments due from clients and promptly contacted clients with past due payments.  Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.  Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.  Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.         Administrative Assistant     06/2005
                                to   06/2006      Company Name   ‚Äì   City  ,
                              State       Managed office supplies, vendors, organization and upkeep.    Screened applicant resumes and coordinated both phone and in-person interviews.  Answered and managed incoming and outgoing calls while recording accurate messages.  Completed data entry, tracked resumes and maintained the applicant tracking system.  Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.  Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.  Coordinated board and committee meetings, including schedules and information preparation and distribution.         Dental Assistant     09/2004
                                to   06/2005      Company Name   ‚Äì   City  ,
                              State      Set up examination room and dental trays in preparation for examinations and procedures.  Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.  Accurately recorded treatment information in patient records.  Competently prepared dental materials including cements, amalgams and composites.  Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.  Successfully completed OSHA, ADA and HIPAA compliance trainings.  Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral).         Customer Service Representative     08/2003
                                to   03/2004      Company Name   ‚Äì   City  ,
                              State      Possess strong multitasking abilities and organizational skills to accomplish tasks in a busy environment.  Effectively managed a high-volume of inbound and outbound customer calls.  Answered a constant flow of customer calls with up to 150¬†calls in queue per minute.  Addressed and resolved customer product complaints empathetically and professionally.  Defused volatile customer situations calmly and courteously.  Accurately documented, researched and resolved customer service issues.  Met or exceeded service and quality standards every review period.         Additional Information    2013-2014 Louisiana Highly Qualified Teacher (Compass Score:4)      Education      Bachelor of Science  :   Elementary Education     2013     University of Louisiana at Lafayette    -
                            State           "
TEACHER,"         TEACHER       Summary    Kind and compassionate Elementary and Middle School Teacher dedicated to creating an atmosphere that is stimulating and
encouraging to all students.        Experience     02/2016   to   Current     Teacher    Company Name   Ôºç   City  ,   State      5th Grade STEM; K, 1st, 2nd, 3rd Grade Horizon Science; Library Grades Pre-K - Observed and assessed student performance and kept thorough records of progress.  Implemented a variety of teaching methods such as discussions and demonstrations.  Utilized technology during lessons (e.g.SMARTboard), to create interactive learning experiences and target visual
learners.  Set and communicated ground rules for the classroom based on respect and personal responsibility.  Kept student motivated, focused and excited to learn by utilizing hands-on activities that relate to real-world
experiences.  Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.  Established positive relationships with students, parents, fellow teachers and school administrators.  Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.  Created lesson plans in accordance with Common Core and Science Scope and Sequence Standards.  Differentiated instruction according to student ability and skill level.  Established clear objectives for all lessons, units and projects.  Created hands on activities for students to gain a better understanding of the lesson and teaching point.  Provided small group instruction to individuals who need extra support.  Orchestrated Open Access Library every Tuesday after school.  Maintained library and library duties.  Created and ordered books for school library and classroom teachers from school budget.         09/2013   to   06/2016     Teacher    Company Name   Ôºç   City  ,   State      2nd, 4th(Science), 5th(Science, Math and ELA), 6th(Math), 7th(Math and ELA), 8th (Math) Implemented and taught lessons based on the Common Core State Standards in ELA, Math, Social Studies, and
Science.  Established clear objectives for all lessons, units and projects.  Encouraged students to persevere with challenging tasks.  Used the positive reinforcement method to redirect poor behavior.  Provided one on one assistance to those students who needed extra support.  Worked with fellow employees on lesson strategies, fund raisers, and school assemblies.  Employed effective reading lessons using the five pillars of reading: vocabulary, comprehension, phonemic
awareness, fluency, and phonics.  Implemented effective classroom management strategies.  Provided small group instruction to individuals who need extra support.  Successful at keeping communication with parents/guardians, by keeping a friendly manner, and being open to any
questions or concerns.  Improved students' reading levels through guided reading groups and whole group instruction.  Worked with fellow teachers to discuss lesson strategies that would most benefit students.  Reflected on teaching practice to improve teaching techniques and continue to become a better educator.  Accepted coaching from fellow teachers and administrators and immediately incorporated feedback.  Used children's literature to teach and reinforce reading, writing, grammar and phonics.  Differentiated instruction according to student ability and skill level.  Taught students to exercise problem solving methodology and techniques during tests.  Served on various committees and projects including Veteran's Day, Thanksgiving Food Drive, and Volleyball Club.          Education and Training     January 2013     BACHELOR OF ARTS      College of Staten Island   Ôºç     State                  MASTER OF SCIENCE  :   SPECIAL EDUCATION    Touro College   Ôºç   City  ,   State      SPECIAL EDUCATION        Certifications    New York State Teaching Certificate in General and    Differentiated instruction specialist
Special Childhood Education (1-6)    Organizational development knowledge
Students with Disabilities Test - Passed Licensed Pending     Curriculum development
Lesson planning expertise    Flexible and adaptive      Skills    academic, budget, coaching, conferences, Curriculum development, educator, instruction, Lesson planning, lesson plans, Math, Access, Organizational development, problem solving, progress, reading, teacher, Teaching   "
TEACHER,"       TEACHER       Professional Summary    To be enthusiastic, highly motivated and dedicated to instilling in children the passion to become life-long learners through obtaining the position of the Enrichment Specialist at Perry Hill School.      Skills        Microsoft Office, Microsoft Windows XP Professional (Word, Excel, PowerPoint, Publisher), Internet Browsers, Learning Google Chrome & Applications, Infinite Campus            Work History      August 2010  -  Current    Teacher   |   Company Name   |   City  ,   State     Executed lesson plans and evaluated the effectiveness through assessment and reflection Created visual supports, using technology to enhance and to differentiate instruction Use the Go Math, Eureka, & Engage NY, IXL & Khan Academy resources to provide math instruction Lead inquiry-based student investigations for the FOSS Science Program using Next Generation Standards Work with the Common Core & Next Generation Standards to provide structured instruction Provide Smarter Balanced NWEA Test Preparation for Mathematics & Science Create instructional materials and strategies consistent with student learning and behavioral needs Utilize the Positive Behavior Support (PBS) Program to provide positive reinforcement as a preventive measure for disruptive and/or inappropriate behavior Collaborate with grade partners to provide consistent instruction, and to develop and implement grade-level goals Update a teacher infinite campus with homework, grades and events to extend parental and student communication.         August 2008  -  June 2010    6th Grade Teacher   |   Company Name   |   City  ,   State     Provide a balanced literacy program to fifth graders based on Shelton's curriculum goal of the whole, small, whole Reader's Workshop Model, in order to increase student growth in reading stamina and comprehension skills Use various strategies and procedures for small group instruction to increase student growth in vocabulary, fluency, and comprehension Utilize Technology across multiple content areas Teach students strategies for previewing books and choose a book that is ""just-right"" Provide Writing Instruction through the Writer's Workshop model Utilize the Houghton Mifflin Anthology to model various meta-cognitive reading strategies Supplement the curriculum with various non-fiction texts Utilize Literacy Work Stations during small group instruction time, such as an Independent Daily Reading Station, Word Study Station, and a CMT Strand Work Station Provide small group instruction based on analysis of weak CMT strands, as well as skill needs in the subjects of Reading, Writing, and Math Administer and analyze the Developmental Reading Assessment (DRA 2) Provide application lessons to improve students' Degrees of Reading Power skills on the Connecticut Mastery Tests Used the Everyday Mathematics Curriculum to provide math instruction Lead inquiry-based student investigations for the FOSS Science Program Provide Connecticut Mastery Test Preparation for Reading, Writing, Mathematics, and Science Create instructional materials and strategies consistent with student learning and behavioral needs Utilize the Positive Behavior Support (PBS) Program to provide positive reinforcement as a preventive measure for disruptive and/or inappropriate behavior.         September 2007  -  June 2008    Special Education Tutor   |   Company Name   |   City  ,   State     Modify math curriculum and created worksheets for a sixth grade student in accordance with IEP objectives Create accommodated quizzes, tests, lesson and study guides for sixth grade Social Studies curriculum Provide small group instruction for core content subjects in K-6 general education classrooms Provide assistance to general education teacher using the Inclusion Model for instruction Assess Kindergarten students using Shelton Public Schools Assessment Administer the Brigance Inventory of Basic Skills to special education students Administer CMT's to special education students Provide accommodations during sixth grade Writer's Workshop for a group of six students Planned and implemented an introduction to the 6th grade Science Embedded Task utilizing the Scientific Method Create visual supports using technology to enhance and to differentiate instruction Observe and assist with Everyday Mathematics, Wilson Reading, Houghton Mifflin, Scott Foresman Social Studies lesson, CMT Prep, and Literature Circles.         Education     2003   Diploma  :       Derby High School  ,   City  ,   State         2007   NCATE Endorsement, National Council for Accreditation of Teacher Education
Connecticut Collaboration (Elementary Regular Education/Special Education) (013, 165 certifications)  :       Southern Connecticut State University  ,   City  ,   State         2010   Collaborative Endorsement (Elementary Regular/Special Education) (013, 165)  :       Southern Connecticut State University  ,   City  ,   State   NCATE Endorsement, National Council for Accreditation of Teacher Education
Remedial Reading and Remedial Language Arts, Grades K-12 (102 Certification) GPA: 3.85 Magna Cum Laude, Outstanding Special Education Senior Award      May 2007   Bachelor of Arts  :   Psychology   Psychology         Passed Praxis II (Regular Education)
*Passed Praxis II (Special Education)
*Remedial Reading and Remedial Language Arts, Grades K-12 (102 Certification)
*Passed Reading Test  :             Skills    Arts, Basic, book, content, Council, in K, Inspiration, instruction, Internet Browsers, Inventory, lesson plans, materials, Math, Mathematics, Excel, Microsoft Office, PowerPoint, Publisher, Microsoft Windows XP Professional, Word, Next, non-fiction, Speaking, Reading, Scientific, structured, Teacher, Writer      Additional Information      MEMBERSHIPS/HONORS: Academic Dean's List at Southern Connecticut State University  - (Fall 2003, Fall 2004, Fall 2005, Spring 2006, Fall 2006) Psi-Chi psychology national honor society Golden Key national honor society Kappa Delta Pi national honor society Most Outstanding Special Education Senior      "
TEACHER,"         TEACHER       Summary         Kind, compassionate and highly motivated Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students while learning.        Desire to inspire and motivate children to¬†achieve their absolute best.        Expertise in individualizing instruction based on students needs and interests.            Education      Bachelor of Arts  :   Childhood Education 1-6   2007       Brooklyn College   City  ,   State        Minor in  Psychology.          Associate of Arts  :   Liberal Arts   2003       Nassau Community College   City  ,   State       Liberal Arts        Experience      Teacher     Current     Company Name   City  ,   State        Create a classroom environment conducive to learning and growing. ¬†    Adapt and modify lessons to meet student's academic needs.¬†    Conduct a variety of activities for individual lessons, group projects, and movement time to further enhance learning.¬†   Collaborate with other staff members to plan and schedule lessons promoting learning and student interests.   Organize activities that develop children's physical, emotional and social growth.     Redirect children to encourage safe and positive behaviors in the classroom.       Encourage curiosity, exploration and problem-solving with age-appropriate playtime activities.             Student Teacher   09/2006   to   02/2007     Company Name   City  ,   State       Completed four months of teaching experience in a 1st grade classroom, collaborating with a cooperating teacher and other staff members to plan and schedule lessons that encourage learning.  Differentiated instruction according to student interest, ability and skill level.  Observed and assessed student performance and kept thorough records of progress using running records, rubrics, student portfolios, and teacher-made exams.  Created a student-based, constructivist environment where exploration, questioning, problem solving, accountable talk, and a love for learning were promoted.  Prepared lesson plans for each component of Balanced Literacy according to a new thematic unit every month.  Established positive relationships with students, parents, fellow teachers and school administrators.          Dentist Office Manager   07/2002   to   09/2012     Company Name   City  ,   State       Led a team of 10 employees and was responsible for administering staff training and delegating duties for the practice.  Promoted twice in my tenure.  Managed difficult or emotional patient situations and responded promptly to patient needs in pain and emergencies.  Educated patients about proper oral hygiene and prevention of dental diseases.  Accurately collected and recorded patient medical and dental histories.  Provided appropriate treatment plans and postoperative instructions to the patients as prescribed by dentist.   Managed collections, claims and appeals with insurance companies.  Worked closely with insurance companies to ensure pre-approvals, prior authorizations and that patient's visits were properly documented and paid.  Maintained proper graphical and perio charting for the hygienist.¬†  Scheduled and maintained a calendar of appointments, meetings, and travel itineraries.  Established and maintained excellent working relationships with patients and employees to this day.          Certifications      First Aid CPR  Child Care Facility Rules & Regulations (FACR)  Identifying and Reporting Child Abuse and Neglect (CAAN)  School-Age Appropriate Practices (SAP)        Skills      Creative at lesson planning and hands-on instruction.  Student Assessment.  Classroom Management.  Able to inspire, comfort and build self-esteem.  Outstanding communication skills.  Dependable and detail orientated.  Excellent organizational skills.        Languages       Trilingual in English, Russian and Hebrew.      "
TEACHER,"         TEACHER         Professional Background     Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.   skilled at wound care, mobility assistance and charting. Highly flexible and willing to work weekends. Flexible and experienced in catheter insertion and removal, as well as tubule feedings and medications.         Skill Highlights          Understands mobility assistance needs  Charting expertise  Able to lift  50  pounds   Understands medical procedures    Trained in grooming and bathing assistance   HIPAA compliance    Strong work ethic      Trained in catheter change and preparation  General housekeeping ability  Valid  Pennsylvania¬† ¬†driver's license     Enthusiastic caregiver     Feeding assistance specialist  CPR/BLS certified   Experienced in obtaining/charting vital signs            Professional Experience      Company Name    City  ,   State    TEACHER   02/2015   to   Current      Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.   Read stories to the children and taught them painting, drawing and crafts.   Carefully monitored children's play activities.   Offered detailed daily reports that outlined each child's activities.   Incorporated music and art activities to encourage creativity and expression.   Maintained daily records of activities, behaviors, meals and naps.   Routinely picked children up from school and activities.   Created and implemented a developmentally appropriate curriculum that accommodated all learning styles.  Familiarized parents with center's policies, regulations, fees and curriculum.             Company Name    City  ,   State    Certified Nursing Assistant   01/2016   to   03/2017       Provides patients personal hygiene by giving bedpans, urinals, baths, back-rubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.Documents actions by completing forms, reports, logs, and records.Maintains work operations by following policies and procedures.Protects organization's value by keeping patient information confidential.          Company Name    City  ,   State    Home Health Aide   05/2016   to   09/2017      Observed and documented patient status and reported patient complaints to the case manager.   Read and recorded temperature, pulse and respiration.   Prepared patient rooms prior to their arrival.   Assisted with adequate nutrition and fluid intake.   Planned, prepared and served meals and snacks according to prescribed diets.   Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.   Provided transportation, assistance and companionship to clients.   Performed household tasks such as laundry, dusting, washing dishes and vacuuming.   Positioned residents for comfort and to prevent skin pressure problems.   Assisted with ADLs.   Comforted patients and provided them with reassurance and encouragement.          Company Name    City  ,   State    HOUSEKEEPER   01/2012   to   12/2014       Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.Maintain facility in a sanitary and infection-free condition through washing, cleaning and replacement of equipment and furnishings.  Requires working in damp, dusty and dirty areas.  Must clean up human waste and other body fluids, as required.  Responsible for disposal of trash, waste, and other disposable materials.Must handle various cleaning solvents, chemicals, etc.  Must comply with all regulations such asOSHA, EPA,State Health Department, etc.Plan work schedule for major tasks.Damp dust furniture, light fixtures, window sills, etc.Empty trash containers daily.  Wet mop floors in all residents' rooms and bathrooms daily.  Damp mop all corridor floors, lobby, dining areas,and others daily.  Clean wash basins, mirrors, commodes, tubs, and showers daily.  Check all vacant rooms daily to keep fresh.  Clean all air vents.  Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, beds needing repair, etc.).  Wash windows as scheduled..Check entire area for spills, water, etc.  periodically, especially in residents' bathrooms.Use safety precautions in all housekeeping services.          Education and Training      HIGH SCHOOL DIPLOMA     2009     Strawberry Mansion High School  ,   City  ,   State              Entry Level Nurse Aide Program     2013       City  ,   State              Certifications    CNA Licence-10/30/2015-/11/01/2017      Skills      ‚Ä¢ Well versed with the standards of hygiene and sanitation    ‚Ä¢ Demonstrated ability to perform duties in a busy environment    ‚Ä¢ Strong interpersonal and communication skills    ‚Ä¢ Good time management skills    ‚Ä¢ Courteous with clients, residents and staf  f    ‚Ä¢ Sound ability to perform physically demanding chores      ‚Ä¢ Willing to stretch existing working hours to accommodate work     "
TEACHER,"         TEACHER           Summary      Kind and compassionate Elementary School Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students. Enjoys using modern technology in the classroom.        Highlights          Texas Teaching Certificate with Early Childhood Education endorsement  Urban public schools background  Critical thinker  Title I knowledge  Curriculum development  Standardized testing techniques  Learning assessments  IEPs knowledge  Decisive      Flexible and adaptive  Calm under pressure  Member of Association of Texas Professional Educators            Accomplishments     Worked with a committee of fellow educators to develop campus wide curriculum development.       Skills     *Classroom management  *Records of Progress  *Small group/Guided Reading Instruction  *Hands on Math Instruction       Experience      Company Name     August 2011   to   Current     Teacher   City  ,   State      Observed and assessed student performance and kept thorough records of progress.  Implemented a variety of teaching methods such as lectures, discussions and demonstrations.  Established clear objectives for all lessons, units and projects.  Encouraged students to persevere with challenging tasks.  Set and communicated ground rules for the classroom based on respect and personal responsibility.Identified early signs of emotional, developmental and health problems in students and followed up with parents.  Tutored children individually and in small groups to help them with difficult subjects.  Taught after-school and summer enrichment programs.  Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.  Established positive relationships with students, parents, fellow teachers and school administrators.  Mentored and counseled students with adjustment and academic problems.  Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.  Contributed ideas at weekly staff meetings each month.  Employed a broad range of instructional techniques to retain student interest and maximize learning.  Implemented remedial programs for students requiring extra assistance.  Took appropriate disciplinary measures when students misbehaved.  Improved students' reading levels through guided reading groups and whole group instruction.  Created lesson plans in accordance with state curriculum and school-wide curriculum standards.  Accepted coaching from fellow teachers and administrators and immediately incorporated feedback.  Worked outside normal hours to be available to answer parent and student questions.  Used children's literature to teach and reinforce reading, writing, grammar and phonics.  Enhanced reading skills through the use of children's literature, reader's theater and story time.  Differentiated instruction according to student ability and skill level.  Taught students to exercise problem solving methodology and techniques during tests.  Taught students in various stages of cognitive, linguistic, social and emotional development.  Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.  Encouraged students to explore issues in their lives and in the world around them.  Employed a wide variety of fiction and non-fiction textual materials to encourage students to read independently.  Encouraged parents to take an active role in their child's education.          Company Name     February 2011   to   May 2011     Reading Tutor   City  ,   State      Tutored children individually and in small groups to help them with difficult subjects.          Company Name     September 2006   to   August 2008     4th Grade Teacher   City  ,   State      Observed and assessed student performance and kept thorough records of progress.  Implemented a variety of teaching methods such as lectures, discussions and demonstrations.  Established clear objectives for all lessons, units and projects.  Encouraged students to persevere with challenging tasks.  Set and communicated ground rules for the classroom based on respect and personal responsibility.Identified early signs of emotional, developmental and health problems in students and followed up with parents.  Tutored children individually and in small groups to help them with difficult subjects.  Taught after-school and summer enrichment programs.  Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.  Established positive relationships with students, parents, fellow teachers and school administrators.  Mentored and counseled students with adjustment and academic problems.  Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.  Contributed ideas at weekly staff meetings each month.  Employed a broad range of instructional techniques to retain student interest and maximize learning.  Implemented remedial programs for students requiring extra assistance.  Took appropriate disciplinary measures when students misbehaved.  Improved students' reading levels through guided reading groups and whole group instruction.  Created lesson plans in accordance with state curriculum and school-wide curriculum standards.  Accepted coaching from fellow teachers and administrators and immediately incorporated feedback.  Worked outside normal hours to be available to answer parent and student questions.  Used children's literature to teach and reinforce reading, writing, grammar and phonics.  Enhanced reading skills through the use of children's literature, reader's theater and story time.  Differentiated instruction according to student ability and skill level.  Taughtstudents to exercise problem solving methodology and techniques during tests.  Taught students in various stages of cognitive, linguistic, social and emotional development.  Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.  Encouraged students to explore issues in their lives and in the world around them.  Employed a wide variety of fiction and non-fiction textual materials to encourage students to read independently.  Encouraged parents to take an active role in their child's education.          Education      The University of Texas     2002       Master of Arts  :   Education    City  ,   State  ,   USA    Education Worked as a Graduate Assistant in the Education and Counseling Department at the University. Worked
with adult students working to gain their GED.        The University Of Texas     1998       Bachelor of Arts  :   Psychology Government Early Childhood Development and Child Psychology    City  ,   State  ,   USA    Psychology Government Early Childhood Development and Child Psychology     "
TEACHER,"         TEACHER             Interests    RANGOLI DANCE COMPANY          Los Angeles, CA
Lead/Post-Graduate Company Dancer          2004 - Present
*Graduated with a solo dance debut and performed in over 15+ large scale productions
*Worked alongside world-renowned dancers from India and the United States
*Lead the company through matters involving choreography and aesthetics as a senior dancer
*Expanded my knowledge on the Indian culture while simultaneously bringing awareness to it by performing at schools, temples, and events for companies including Disney¬Æ
*Received the Rangoli Artistic Merit Award in 2016 for progress in dance training and performance
KARNATAKA CULTURAL ASSOCIATION OF SOUTHERN CALIFORNIA          Long Beach, CA
Vice President of Youth Committee and Volunteer          Sep 2010 - Present
*Volunteered at religious, community, and fundraising events as a committee member
*Emceed shows such as the annual Children's Day, Drama Festival, and Indian New Year event.
*Organized 10+ fundraisers including book, clothes and toys drive, water bottle collection, Walk-a-Thons, etc.
*Participated in plays, performances, and international shows to fundraise for the organization
*Received Community Service Award in 2016 for participation and time spent volunteering
*
*
LAKEVIEW SENIOR CENTER          Irvine, CA
Vice President of Volunteer Group          Sep 2012 - June 2016
*Assisted in care of the elderly in terms of dietary and medical needs, socially, and with daily tasks
*Put on events, games, holiday crafts to entertain and act as a support system
*Delivered informative presentations to the group about elderly care, basic science, people skills, and common diseases and medical issues      Experience      Company Name     February 2016   to   June 2016     Teacher   City  ,   State      Taught children with Autism music, dance, and art to build their focus and everyday skills.  Studied about each student's medical needs and specific skills they needed to improve on.  Created relationships with the parents to offer support and provide personal downtime for them.          Company Name     December 2015   to   July 2016     Teacher and Company   City  ,   State      Assisted with teaching classes in a variety of styles such as Bollywood, Bharathanatyam, Fusion, etc.  Choreographed pieces for performances and private classes.  Performed at various events and with organizations for fundraising.             July 2013   to   September 2013     Intern           Worked alongside nurses in Hoag Hospital for 20+ hours in acute care, vital signs, aide in central service/supply, dietary, physical therapy, pediatrics, and urology.  Studied body mechanics, biology, general chemistry/biochemistry, to patient rights, patient care skills, personal skills related to hospital surroundings and basic laboratory skills in classroom setting.  Completed Cardiopulmonary Resuscitation (CPR) Certification through the course, emergency skills, career options and opportunities.          COASTLINE REGIONAL OCCUPATIONAL PROGRAM-NURSING   City  ,   State            Education and Training      CALIFORNIA STATE UNIVERSITY     May       B.S  :   Chemistry    City        Chemistry 3.65        Survey of Chemistry, Introduction to Crime, Law and Justice  :   Biology General Chemistry    Biology General Chemistry        Skills    acute care, art, Autism, basic, biochemistry, biology, Chemistry, CPR, focus, fundraising, Law, patient care, pediatrics, physical therapy, Resuscitation, teaching, urology, vital signs      Additional Information      LEADERSHIP AND ACTIVITIES
RANGOLI DANCE COMPANY          Los Angeles, CA
Lead/Post-Graduate Company Dancer          2004 - Present
*Graduated with a solo dance debut and performed in over 15+ large scale productions
*Worked alongside world-renowned dancers from India and the United States
*Lead the company through matters involving choreography and aesthetics as a senior dancer
*Expanded my knowledge on the Indian culture while simultaneously bringing awareness to it by performing at schools, temples, and events for companies including Disney¬Æ
*Received the Rangoli Artistic Merit Award in 2016 for progress in dance training and performance
KARNATAKA CULTURAL ASSOCIATION OF SOUTHERN CALIFORNIA          Long Beach, CA
Vice President of Youth Committee and Volunteer          Sep 2010 - Present
*Volunteered at religious, community, and fundraising events as a committee member
*Emceed shows such as the annual Children's Day, Drama Festival, and Indian New Year event.
*Organized 10+ fundraisers including book, clothes and toys drive, water bottle collection, Walk-a-Thons, etc.
*Participated in plays, performances, and international shows to fundraise for the organization
*Received Community Service Award in 2016 for participation and time spent volunteering
*
*
LAKEVIEW SENIOR CENTER          Irvine, CA
Vice President of Volunteer Group          Sep 2012 - June 2016
*Assisted in care of the elderly in terms of dietary and medical needs, socially, and with daily tasks
*Put on events, games, holiday crafts to entertain and act as a support system
*Delivered informative presentations to the group about elderly care, basic science, people skills, and common diseases and medical issues       "
TEACHER,"         TEACHER       Summary      Experienced, detail-oriented Program Manager with¬†excellent communication, problem solving and strategic planning skills. Passionate about networking, community engagement, building partnerships, training, and educational equity.¬†        Summary of Qualifications          9 years of professional experience in teaching, facilitating, and training¬†  Familiar with culturally responsive teaching¬†  Cultivates relationships teachers  Exceptional organization and time management skills  Ability to multi task and remain flexible  Trained in business leadership and management  Member of Denver Metro Chamber of Commerce  Excellent presentation and communication skills: verbal, written and interpersonal   Proficient in Microsoft Office Suite¬†      Trained in diversity and inclusion strategies  Experience in higher education¬†  Masters degree in education  Experience with work based learning opportunities  Community Outreach Specialist  Certified in conflict and dispute resolution  Knowledge of educational trends, expectations, climate  Deep understanding ELA  Familiarity with Denver Plan            Experience      Teacher     Sep 2015   to   Jul 2017      Company Name   Ôºç   City  ,   State     Knowledge and understanding of DPS practices, framework, and mission  Collaborate with school administration, and Denver Public School leadership  Data driven instruction and curriculum design  Understanding of educational policy locally and nationally  Engaged with immigrant and refugee families, community leaders, and pre-collegiate
     programs for students in the Metro Denver area         Service Learning Coordinator     Nov 2013   to   Sep 2014      Company Name   Ôºç   City  ,   State     Created curriculum focused on job shadowing and experiential learning  Worked closely with parents and community to create engaging service opportunities  Planned trainings, conferences, and events around community engagement and service
      learning            Identified and recruited a broad range of speakers  Spoke on service learning and expeditionary learning panels  Managed budget         English Teacher     Aug 2012   to   Oct 2013      Company Name   Ôºç   City  ,   State     Worked with Japanese government to expand US and Japanese foreign relations  Taught high school students  Created and facilitated intercultural communication classes for adults         Site Director     Aug 2010   to   Aug 2012      Company Name   Ôºç   City  ,   State     Coordinated educational before and after school programs for over 250 students and their
      families  Managed adult and parent engagement classes and events  Created internship and job shadow opportunities  Partnered with Metro State, CU Boulder, University of Denver to create college preparedness workshops  Worked with Playworks- focused on conflict and dispute resolution and restorative justice  Trained in conflict and dispute resolution, mentoring, and restorative justice  Coordinated summer programs, hired and trained staff  Deep understanding of diversity and inclusion efforts in public education  Provided professional development opportunities to staff, mentors, and school
       administration  Facilitated trainings on diversity, homelessness, race, and restorative justice         Program Manager     Dec 2007   to   Aug 2010      Company Name   Ôºç   City  ,   State     Created pilot mentoring program for six urban schools funded by the Department of Education  Created job shadows and internships with local businesses   Gathered and analyzed data on community needs and interests      Solicited contributions and participation from local businesses to promote and improve community events and activities      Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs     Monitored program budgets and costs to verify expenses were within budget parameters       Presented program developments to the community, city council and city manager         Collected and entered statistical data into databases             Certifications     Colorado Teaching Certification  ELA-E Certified¬†  Conflict and Dispute Resolution Certification       Education and Training      MA  ,   Education   August 2015     University of Denver   Ôºç   City  ,   State     Education       Bachelor of Science  ,   Political Communications   May 2006     Emerson College   Ôºç   City  ,   State     Political Communications Magna Cum Laude       Skills      Training  Conference Organization  Microsoft Office Suite  Non-profit management        Activities and Honors      Urban Leadership Foundation of Colorado-Alum   Chamber Connect, Colorado Black Chamber of Commerce-Participant   Denver Center for the Performing Arts- Professional Advisory Board   Board Member PeaceJam Foundation- Mentor and Curriculum Advisor¬†     "
TEACHER,"         TEACHER       Professional Summary    Looking for a position to use my strong passion for children's development, together with skills and experience that will enable me to make a significant difference. Also, to build a long-term career with opportunities for growth and to keep up with the cutting edge of the technologies.      Qualifications          Excellent communication and multi -tasking skills developed from previous experiences  Excellent leadership skills, with the ability to take necessary actions in tasks when required  Admirable work ethic         Team player with exceptional communication skills  Reliable, flexible and hard working  Computer skills: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook, QuickBooks, Internet research            Experience      Teacher   08/2013   to   Current     Company Name   City  ,   State
 Teach United States History, Civics, Geography, and English Language & Literature for Middle School.   Plan, prepare and deliver lessons to a range of middle school classes. Conduct up to 5 classes in one day.   Record and monitor student attendance.   Mark work and give appropriate feedback to pupils.   Devise and write new curriculum materials.   Prepare pupils for external examinations, such as¬†Stanford and SOL.   Manage pupils' behavior in the classroom and on school premises.   Administer examinations.   Prepare coursework for students and the class.      ‚Äã                Teacher   08/2009   to   06/2012     Company Name   City  ,   State       Implemented instructional activities that contributed to a climate where students were actively engaged in meaningful learning experiences.  Identified, selected, and modified instructional resources to meet the needs of the students with varying backgrounds, learning styles, and special needs.  Assisted in assessing changing curricular needs and offers plans for improvement.  Maintained effective and efficient record keeping procedures.  Provided a positive environment in which students were encouraged to be actively engaged in the learning process.  Communicated effectively, both orally and in writing, with students, parents, and other professionals on a regular basis.  Collaborated with peers to enhance the instructional environment.  Displayed professional and ethical standards when dealing with students, parents, peers, and community.          Office Manager/Administrative Assistant   03/2006   to   08/2009     Company Name   City  ,   State       Provided administrative support to the Department Chair and 15 faculty members.  Arranged Senior Thesis Defense schedules for seniors and publish the ones that passed with distinction.  Edited and prepared semester schedules for faculty.  Calculated GPA and prepare certificates for students graduating with honors.  Trained and supervised work study students for the department.  Provided detailed information for parents and students inquiring about majors, concentrations and minors within the Department of Philosophy & Religious Studies.          Student Services Assistant/Administrative Assistant   08/2004   to   03/2006     Company Name   City  ,   State       Processed admission applications to include tours of the site, a review of records and scheduling of placement IEP meeting.  Maintained and scheduled annual IEP (Individual Education Program) and Triennial (Eligibility) meetings.  Processed and distributed monthly related service reports, quarterly progress reports and report cards.  Maintained all aspects of student records to ensure compliance with the Department of Education.  Worked with all school divisions in the state of Virginia to provide information regarding VSDBM-H's facility and offer assistance in following the procedure when students were referred.  Provided parents with information regarding the regulations governing Special Education Programs for Children with Disabilities in Virginia.  Maintained a database with accurate disabilities, geographical information, class list, related services and state reportable information.          Business Manager/Travel Coordinator   03/1996   to   06/2002     Company Name   City  ,   State          Administered salary payments for contracted athletic staff and processed student payroll.    Controlled and maintained all recruiting travel to and from campus, making sure NCAA guidelines were enforced.  Prepared and distributed travel itineraries, manifest and directions for team travel, arranged travel via chartered flights or chartered bus by processing bids, traveled with teams to provide assistance with teams meals, outings and any last minute arrangements as needed.  Compiled financial reports and managed travel budgets for 46 teams.  Processed all game competition contracts and processed invoices for payment thereafter.          Administrative Assistant   09/1993   to   03/1996     Company Name   City  ,   State       Provided administrative support to the Assistant Dean, School of Technology.  Processed time sheets for thirty-five work study and graduate students.  Interpreted departmental criteria for scholarships and grants offered via School of Technology and disbursed accordingly after verification using the AIS (Administrative Information System) and SIS (Student Information System).  Organized and schedule summer interns.          Education      Master of Science  :   Education   2017       Liberty University   City  ,   State               Bachelor of Science  :   Behavioral Science   May, 2009       Bluefield College   City  ,   State               Skills    Administrative, administrative support, budgets, communication skills, Excellent communication, contracts, database, financial reports, grants, leadership skills, lesson plan, materials, meetings, Excel, Outlook, PowerPoint, Windows, Microsoft Word, multi -tasking, Internet research, payroll, Philosophy, Policies, progress, QuickBooks, record keeping, recruiting, scheduling, teacher, Team player   "
TEACHER,"         TEACHER       Summary     Child care professional with background as a Family Support  Specialist and a Teacher looking to join a growing  and service-driven organization.       Highlights          Detail oriented  Skilled multi-tasker  Deadline- driven     Fast Learner   Culturally sensitive  Effective communicator           Accomplishments      Received a Certificate of Appreciation  for dedication of service and  outstanding performance in August 2004.   Received a Certificate of Completion at Los Angeles Southwest College.        Experience      Teacher   08/2014   to   Current     Company Name   City  ,   State       Provide children ages 3 to 5 years old with a learning environment and experiences which help them develop socially, physically, and emotionally in a manner appropriate to their age and stage of development.  Promote family engagement in the child's education and well being.  Provide training and guidance for parent and other classroom volunteers.  Make a minimum of two home visits with each child's family and hold a minimum of two parent conferences each year.   Assist parents to organize and implement parent activities;  encourage, facilitate, and support parental involvement in all aspects of the Head Start Program Assist with transition to kindergarten or other child care or school placement.  Prepare and maintain accurate records, including child observation, individualization, lesson plans, attendance, lunch count, parent participation, in-kind contributions, and others as directed, using proper spelling and accurate calculations.  Attend parent conferences, home visits, center meetings, case reviews, IEP/IFSP meetings, staff meetings, parent meetings, in-service and pre-service meetings, and other meetings as directed.  Carry out authorized emergency and safety procedures and administer first aid.  Comply with State of California Health and Welfare Codes including Title 22; Head Start Performance Standards; Children's Institute  policies and procedures, and other applicable state and federal regulations.          Home Visitor   09/2008   to   06/2014     Company Name   City  ,   State       Identified, recruited and enrolled families for participation in the HS Program.  Worked with a caseload of ten (10) to twelve (12) families by going to the family home every week for at least ninety (90) minutes per family per week.  Consulted with families and staff in identifying a family's or child's challenges/needs; explores solutions; Worked with parents to develop weekly home visits and weekly activity plans based on each child's assessment and identified family needs; Planned, participated and implemented socializations twice a month.  Worked with parents to establish a Family Partnership Agreement and assists them in attaining established goals.  Fostered the view and practice in parents that they are their child's first teacher and reinforced this concept with practical suggestions, Acted as a liaison and advocate between community resources and HS families; Helped families as necessary to arrange and keep medical and dental appointments as required by HS; Performed other duties as assigned.          Youth Counselor/ Family Support Specialist   06/2004   to   09/2008     Company Name   City  ,   State        Recruit and enroll families into the program.  Developed and maintained meaningful, productive relationships with providers and families.  Secure informed consent for family participation in program evaluation.  Conduct periodic home visits to assess family resources and needs.  Refer and link children and parents to needed services.  Maintain enrollment throughout the program year through various recruitment strategies.  Work in collaboration with other program staff and specialists to monitor, track, and coordinate services for children and families.  Assist parents with understanding and implementing the Family Partnership Agreement in order to encourage and promote their overall development, including achievement of self-sufficiency, as well as positive developmental outcomes for their children.  Collaborate with staff to facilitate children's transitions.  Assist with outreach to families and recruitment of infants and children with disabilities into the program.  Collaborate with Mental Health Specialist (MHS) or refer to specific resource agencies to ensure the health and nutrition needs of infants, children, and families are addressed.  Participating with Early Education Expert to lead teams of education, family support, and other support staff (i.e., mental health, disabilities) to plan and implement targeted and intensive interventions for children displaying challenging behaviors Communicate with education and care staff regarding infant/child's progress in the classroom.  In collaboration with the classroom teacher, implement protocols to follow up on.          Program worker   06/2002   to   09/2004     Company Name     State       Assist the program director in supervising and instructing youths at the  program.  Ensure that health information are up to date.  Maintain proper control in a suitable and safe environment in assigned areas.  Participates in staff development and trainings.   Maintain records and document services in a timely manner.  Enter service data into management information system.  Participate in the local and statewide evaluation, and ensure compliance  with the state policies.  Attend family support team meetings, staff meetings, staff trainings, collaborations, and planning meetings.  Prepare periodic progress reports (weekly, monthly as required.          Education      Child Development Site Supervisor's Permit.  :   Child Development   2012       South West College   City  ,   State  ,   United States Of America             Bachelor of Arts  :   English Language   1999       University of Jos    City  ,   State  ,   Nigeria             Skills     Child care, Family servicing, conferences, first aid, instructing, lesson plans, directing, meetings, Mental Health, management information system, policies, program evaluation, progress, protocols, Maintain records, recruitment, safety, staff development, supervising, teaching and Computing.    "
TEACHER,"         TEACHER       Summary     Talented early education professional with diverse experience in planning and implementing various activities for promoting physical, social, emotional and intellectual growth of children.[Job Title] capable of remaining calm under pressure while continuing to keep the preschool setting light and playful. Will work hard to identify and communicate behavioral and educational issues.Open-minded [Job Title] talented at incorporating a blend of traditional and progressive techniques into daily activities. Facilitates clear communication between children, parents and fellow staff.Creative preschool teacher adept at continually implementing current trends in early childhood curriculum.Early Childhood Teacher specializing in child psychology and development. Recognizes the importance of the parent-child bond and believes in regularly communicating with each parent.       Highlights          CPR First Aid Certificate  Problem Solver  Time Management  Creative thinking  Team player   Certified in Early Childhood Education  Conflict resolution techniques  Training in food handling preparation  Calm and patient                Experience     08/2013   to   01/2016     Teacher    Company Name   Ôºç   City  ,   State      Supervise 3-5 year old children.  Setup small group and outdoor activities.  Maintain paper work for parent - teacher conference.  Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Supervised children on field trips to local parks, fire stations and zoos.Encouraged children to be understanding of others.Maintained a child-friendly environment with access to outdoor activities.Completed all required documentation for the National Head Start program.Helped children reach milestones in the area of self-care.Developed professional relationships with parents, teachers, directors and therapists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.         09/2008   to   06/2013     Teacher    Company Name   Ôºç   City  ,   State      Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Established a safe play environment for the children.Supervised children on field trips to local parks, fire stations and zoos.Encouraged children to be understanding of others.Completed all required documentation for the National Head Start program.Helped children reach milestones in the area of self-care.Developed professional relationships with parents, teachers, directors and therapists.Worked closely with the site director, family care workers, classroom teaching team and other specialists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Collaborated with colleagues on developing new classroom projects and monthly themes.         08/2007   to   03/2011     Baggage Supervisor    Company Name   Ôºç   City  ,   State      Manage and maintain baggage delivery to airplanes.  Ensure safety around all arrival and departure of flights.  Make end of shift reports to management team.         03/2004   to   09/2007     Teacher    Company Name   Ôºç   City  ,   State      Teach age level activities.  Maintain security.  Schedule weekly plans for class.   Promoted good behaviors by using the positive reinforcement method.Maintained daily records of children's individual activities, behaviors, meals and naps.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Supervised children on field trips to local parks, fire stations and zoos.Encouraged children to be understanding of others.Maintained a child-friendly environment with access to outdoor activities.Worked closely with the site director, family care workers, classroom teaching team and other specialists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Collaborated with colleagues on developing new classroom projects and monthly themes.        03/2015   to   01/2016     Lead Volunteer    Company Name   Ôºç   City  ,   State      Volunteer of the Month.  Assist various ministries as needed.  AM33 leader and weekly phone caller.          Education     6/1996     C.D.A - Child Development Associate      Seattle Central Community College   Ôºç   City  ,   State       Emphasis in Child DevelopmentContinuing education in Early Childhood EducationChild Abuse Awareness training        Present     BA  :   Elementary Education / Special Needs    Grand Canyon University   Ôºç   City  ,   State       Elementary Education / Special NeedsElementary Education coursework         Skills     CPR, Creative thinking, delivery, First Aid, policies, Problem Solver, safety, teacher, Team player, phone, Time Management    "
TEACHER,"         TEACHER           Summary    Experienced Assistant Manager adept at problem solving, customer service and hiring and training hardworking, quality staff. Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Determined Assistant Manager with strong interpersonal skills and extensive retail and sales experience. Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Reliable Assistant Manager with 5 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.       Highlights          Retail inventory management	Exceptional leader  Accurate cash handling			Conflict resolution skills  Store opening and closing procedures					Team-oriented  Store operations		Sales professional  Outstanding communication skills				Reliable  Flexible schedule              Accomplishments      Promoted to Assistant Manager after 7 months in the cashier/service leader Awarded ""Great.  Customer Service Award"" in 2015.position.Developed and implemented new loss prevention.  methods which resulted in a reduction in shrinkage rates.        Experience      Teacher    August 2008   to   June 2009     Company Name                Assistant Manager    January 2010   to   Current     Company Name   Ôºç     State      Managed classrooms of 10 to 20 students during the absence of assigned teachers.  Implemented a variety of teaching methods such as lectures, discussions and demonstrations.  Established clear objectives for all lessons, units and projects.  Set and communicated ground rules for the classroom based on respect and personal responsibility.  Tutored children individually and in small groups to help them with difficult subjects.  Taught after-school and summer enrichment programs.  Established positive relationships with students, parents, fellow teachers and school administrators.  Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.  Employed a broad range of instructional techniques to retain student interest and maximize learning.  Took appropriate disciplinary measures when students misbehaved.  Worked outside normal hours to be available to answer parent and student questions.  Disciplined children and recommended other measures to correct behavior.  Carefully monitored children's play activities.  Escorted children on outings and trips to local parks and zoos.  Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.  Prevented store losses using awareness, attention to detail and integrity.  Developed highly empathetic client relationships and earned reputation for exceeding sales goals.  Achieved high sales percentage with consultative, value-focused customer service approach.  Cross-trained and provided back-up for other customer service representatives when needed.  Computed accurate sales prices for purchase Transactions.  Worked as a team member performing cashier duties, product assistance and cleaning.  Assessed customer needs and responded to questions.  Cleaned and straightened work area.  Issued receipts for purchases and gifts.  Bagged merchandise by following standard procedures.  Organized register supplies.  Worked with customer service to resolve issues.  Unboxed new merchandise.  Rotated stock to maintain freshness.  Updated register logs.  Operated cash register with proficiency.  Provided professional and courteous service at all times.  Worked overtime shifts during busy periods.  Placed special orders and called other stores to find desired items.  Recommended merchandise based on customer needs.  Operated a cash register to process cash, check and credit card transactions.  Administered all point of sale opening and closing procedures.  Replenished floor stock and processed shipments to ensure product availability for customers.          Cashier    July 2014   to   Current     Company Name   Ôºç     State      Up-sold additional menu items, beverages and desserts to increase restaurant profits.  Took necessary steps to meet customer needs and effectively resolve food or service issues.  Recorded customer orders and repeated them back in a clear, understandable manner.  Promptly reported complaints to a member of the management team.  Correctly received orders, processed payments and responded appropriately to guest concerns.  Served fresh, hot food with a smile in a timely manner.  Communicated clearly and positively with co-workers and management.  Resolved guest complaints promptly and professionally.  Served orders to customers at windows, counters and tables.  Cut and chopped food items and cooked on a grill or in fryers.  Packaged menu items into bags or trays and placed drink orders into carriers.  Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.  Accurately measured ingredients required for specific food items.  Prepared and served beverages such as coffee, tea and fountain drinks.  Properly portioned and packaged take-out foods for customers.  Quickly and efficiently processed payments and made accurate change.  Mastered Point of Sale (POS) computer system for automated order taking.  Carefully maintained sanitation, health and safety standards in all work areas.  Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.  Frequently washed and sanitized hands, food areas and food preparation tools.  Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.  Cleaned food preparation areas, cooking surfaces, and utensils.  Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.  Followed all established restaurant practices and procedures.  Worked well with teammates and openly invited coaching from the management team.  Took initiative to find extra tasks when scheduled duties were completed.  Quickly unloaded product shipments and stocked freezers.  Prepared items according to written or verbal orders, working on several different orders simultaneously.  Assessed customer needs and responded to questions.  Cleaned and straightened work area.  Issued receipts for purchases and gifts.  Organized register supplies.  Worked with customer service to resolve issues.  Weighed food to determine correct pricing.  Operated cash register with proficiency.  Maintained gift certificate documentation.  Provided professional and courteous service at all times.          Education      Associates   :   Nursing, Nursing English, Mathematics and Accounting  ,   2019    ECU   Ôºç   City  ,   State  ,   USA    GPA:   GPA: 2    Nursing, Nursing GPA: 2 English, Mathematics and Accounting        Training course in Microsoft Excel and Word. Coursework included English, Mathematics and
Accounting.        Wilson Technical Community College   Ôºç     State  ,   USA            High School Diploma   :     2009    James B. Hunt High School   Ôºç     State  ,   USA    GPA:   GPA: 3.6    GPA: 3.6        Skills    Accounting, approach, attention to detail, back-up, cash handling, cash register, cashier, closing, coaching, communication skills, Conflict resolution, cooking, credit, client, customer
satisfaction, customer service, documentation, English, fat, health and safety standards, inventory management, Mathematics, Microsoft Excel, windows, Word, neat, policies, POS, pricing, knowledge of store, Retail, Sales, tables, teaching, tops, written   "
TEACHER,"         TEACHER       Executive Profile    Passionate, creative leader with more than 5 years experience spearheading special events, projects, and initiatives in corporate and educational settings. Strong oral and written communication skills in English and Spanish which establish and maintain key working relationships across audiences. Effective trainer/presenter of programs and initiatives for administration, colleagues, and students. Enthusiastic people person with the ability to inspire, influence, and motivate others to be innovators and supporters of constant positive change.       Skill Highlights                         Professional Experience      Teacher     Jul 2005   to   Current      Company Name   Ôºç   City  ,   State     Current assignment: 4th grade Bilingual Teacher.  Produced academic achievements every year with 90-100% passing in all content areas.  Produced an 80% exceeding progress Mathematics and a 30% exceeding progress performance in Reading for the 2013-2014 school year serving a Bilingual-Special Education class.  Served as a Foro Abierto consultant, a Spanish Reading First educational program.  Major role player in many school initiatives and committees such as PBIS, Partners in Education, Robotics Camp, PLTW, and Vertical Alignment teams.  Invited to present as a spokesperson for Lujan Chavez at the Region 19-PBIS 2012-2013 Border Conference and after that presented alongside team every year in annual PBIS conferences.  Presenter alongside our PBIS team at the annual Region 19-PBIS Conference.  Helped launch Robotics Elementary Camp and served as spokesperson for the parents assembly on the last day of camp responding to district and media questions.  Launched and have executed an annual talent show since 2008 which results in a positive, energetic event that celebrates our year-long efforts as a school.         Kindergarten Bilingual Teacher     Aug 2003   to   May 2005      Company Name   Ôºç   City  ,   State     Responsible for a self-contained kindergarten bilingual classroom for the 2004-2005 school year.  Responsible for a team teaching kindergarten bilingual classroom for the 2003-2004 school year.  Participated as cultural liaison and secretary board member of PTA for the 2004-2005 school.  year.         Sales and Marketing/PR Manager     Mar 1999   to   Sep 2002      Company Name   Ôºç   City  ,   State     Responsible for assisting director of sales in expanding the corporate market during 2000.  Promoted to corporate sales manager within five months.  Revived a relationship with Border Patrol government account which produced an additional 44,000 revenue in August of 2000.  Promoted to groups sales manager in February of 2001 to develop an under-producing non-corporate market.  Analyzed, reinvented, and executed a new marketing plan for the Mexican National market, which resulted in $35,000 revenue in weekend business from Mexico during 2001.  Met and exceeded sales goals for 2001 in future business for 2002 and booked over $295,000 in future business for 2003.  Major role player in the increasing of market share by 11% over previous year, moving from #5 of 8 to #1 of 8 in competitive set.  Increased RevPAR by 10.7% over previous year, moving from 5 of 8 to #3 of 8 in competitive set.  Averaged an annual 107% market penetration in 2001.  Launched advertising campaign to include direct mail, marketing packages for website, and radio spots to promote hotel in Chihuahua and El Paso.  Performed quarterly visits to maintain public relations with key players in the Mexican National Conventions and Visitors Bureau in Chihuahua, Mexico.  Joined ""Viva El Paso"", Southwest Airlines, and local radio stations to plan and deliver an annual event that marketed El Paso as a destination site within Texas and Arizona.         Education      M.D  ,   Educational Leadership   2015     Concordia University   Ôºç   City  ,   State     Educational Leadership       Bachelor of Business  ,   Marketing El Paso   1999     University of Texas   Ôºç   City  ,   State  ,   USA   Marketing El Paso       Personal Information    I know that my marketing experience fused with twelve years as a Texas educator have prepared me
for this position.  I am an Ysleta at-risk success myself, and I have excellent community relations to
enhance YISD's valuable stance in El Paso.      Skills    academic, Photoshop, advertising, cancer, competitive, conferences, consultant, content, creative design, Creative Problem Solving, Client Relations, direct mail, editing, government, Illustrator, director, marketing plan, marketing, market, materials, Mathematics, Microsoft Office, 2000, Word, Presenter, producing, progress, Project management, public relations, Public Speaking, Quick Learner, radio, Reading, read, Robotics, sales, sales manager, scripts, speak Spanish, Spanish, Teacher, teaching, Technical Writing, video, web site, website      Additional Information      Additional Information
I know that my marketing experience fused with twelve years as a Texas educator have prepared me
for this position.  I am an Ysleta at-risk success myself, and I have excellent community relations to
enhance YISD's valuable stance in El Paso.  (former supervisor)     "
TEACHER,"         TEACHER           Summary    Seasoned instructor bringing 27.5 years experience teaching chemistry, physics and mathematics.
Knowledgeable about finding new ways to keep students engaged in the material. Creative lesson planner
who excels at motivating and inspiring students.      Highlights        In-depth knowledge of Texas state standards          IEPs knowledge (TEKS)          Core competencies Texas Teaching Certificate          Behavior management techniques Motivated to help others          Flexible and adaptable              Experience      Teacher    August 1994   to   June 2014     Company Name   Ôºç   City  ,   State      Established clear objectives for all lessons, units and projects.  Adapted teaching methods and materials to meet students' varying needs.  Encouraged students to persevere with challenging tasks.  Attended [number] staff meetings each month and served on the Site Base Committee.  Employed a broad range of instructional techniques to retain student interest and maximize learning.  Taught students to utilize problem solving methodology and techniques during tests.  Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals.  Created lesson plans in line with state curriculum and school curriculum standards.  Identified areas of weakness with individual students and tailored lessons accordingly.  Graded student work and kept careful records of grades.  Maintained accurate and complete student records as required by laws, district policies and administrative regulations.  Developed, administered and graded tests in order to evaluate students' progress.  Pursued professional development activities to broaden and deepen knowledge of content and teaching skills.  Acted as a positive role model for students and colleagues.  Selected textbooks, equipment and other instructional materials.          Science Teacher    August 1987   to   July 1993     Company Name          Established clear objectives for all lessons, units and projects.  Managed classrooms of 1 to 5 students.  Adapted teaching methods and materials to meet students' varying needs.  Employed a broad range of instructional techniques to retain student interest and maximize learning.  Taught students to utilize problem solving methodology and techniques.  Created lesson plans in line with school curriculum standards.  Created engaging and dynamic lessons with an emphasis on improving students' written and verbal communication skills.  Identified areas of weakness with individual students and tailored lessons accordingly.  Graded student work and kept careful records of grades.  Maintained accurate and complete student records.  Developed, administered and graded tests in order to evaluate students' progress.  Acted as a positive role model for students and colleagues.          Chemistry Teacher    August 1985   to   June 1986     Company Name          Established clear objectives for all lessons, units and projects.  Managed classrooms of 15 to 25 high school students.  Adapted teaching methods and materials to meet students' varying needs.  Employed a broad range of instructional techniques to retain student interest and maximize learning.  Taught students to utilize problem solving methodology and techniques.  Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals.  Created lesson plans in line with state curriculum and school curriculum standards.  Identified areas of weakness with individual students and tailored lessons accordingly.  Graded student work and kept careful records of grades.  Maintained accurate and complete student records as required by laws, district policies and administrative regulations.  Developed, administered and graded tests in order to evaluate students' progress.  Acted as a positive role model for students and colleagues.          Mathematics Teacher    September 2014   to   December 2014     Company Name   Ôºç   City  ,   State      Established clear objectives for all lessons, units and projects.  Managed classrooms of 10 to 22 high school students.  Adapted teaching methods and materials to meet students' varying needs.  Encouraged students to persevere with challenging tasks.  Taught students to utilize problem solving methodology and techniques during tests.  Created lesson plans in line with state curriculum and school curriculum standards.  Created an interactive classroom atmosphere to maintain student interest and facilitate learning.  Graded student work and kept careful records of grades.  Maintained accurate and complete student records as required by laws, district policies and administrative regulations.  Developed, administered and graded tests in order to evaluate students' progress.  Pursued professional development activities to broaden and deepen knowledge of content and teaching skills.  Acted as a positive role model for students and colleagues.          Education      Bachelor of Science   :   Chemistry  ,   1985    University of Montevallo   Ôºç   City  ,   State      Chemistry        Skills    administrative, content, materials, meetings, policies, problem solving, progress, Teaching, verbal communication skills, written   "
TEACHER,"         TEACHER       Summary    Seeking an Education Coordinator position with a company that will allow me to fully manage curriculum development, coordinate on the job training opportunities, utilize my communication, organizational, and problem solving skills.      Highlights          Microsoft Office (Word, Outlook, Excel, PowerPoint, Publisher, Access)  Teaching Strategies GOLD  CDA-Infants & Toddlers  Maryland Child Care Credential  PCS Web  Leadership skills  Time management skills  Verbal communication skills  Organizational skills  Teamwork skills  Teaching skills  Resourcefulness  Patience  Responsibility  Reliability  Determination  Multi-Tasking       Basic clerical knowledge  Reliable            Experience      Teacher   01/2014   to   Current     Company Name   City  ,   State       Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.  Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula.  Prepare materials and classrooms for class activities.  Establish and enforce rules for behavior, and procedures for maintaining order.  Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.  Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.  Attend staff meetings, and serve on committees as required.  Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.  Offered detailed daily reports that outlined each child's activities.  Read stories to the children and taught them painting, drawing and crafts.  Incorporated music and art activities to encourage creativity and expression.           Teacher   01/2008   to   01/2014     Company Name      Escorted children on outings and trips to local parks and zoos.  Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.  Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula.  Prepare materials and classrooms for class activities.  Establish and enforce rules for behavior, and procedures for maintaining order.  Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.  Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.  Attend staff meetings, and serve on committees as required.  Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.  Offered detailed daily reports that outlined each child's activities.  Read stories to the children and taught them painting, drawing and crafts.  Incorporated music and art activities to encourage creativity and expression.          Security and Property Clerk   01/2007   to   01/2007     Company Name   City  ,   State       Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.  Prepare meeting agendas, attend meetings, and record and transcribe minutes.  Answer telephones, switch board, direct calls, and take messages.  Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.          Office Automation Clerk   01/2006   to   01/2006     Company Name   City  ,   State       Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.  Prepare meeting agendas, attend meetings, and record and transcribe minutes.  Answer telephones, switch board, direct calls, and take messages.  Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.          Education      M.Ed  :   Educational Leadership   May 2015       Concordia University   City  ,   State        Educational Leadership         B.A  :   Sociology   2011       University of Maryland Eastern Shore	Princess   City  ,   State        Sociology          Skills     arts, conferences, edit, facsimile, instruction, Leadership skills, notes, materials, meetings, Access, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, Multi-Tasking, office machines, Organizational skills, photocopiers, scanners, switch, teacher, Teaching, Teamwork, telephones, Time management, Type, typewriters, Verbal communication skills, voice mail, workshops    "
TEACHER,"         TEACHER           Summary    Teacher] with [11] years experience. Specialty areas include [Classroom Management, Behavioral Development, Motivating and Mentoring. Educating, Counseling and Teaching]. Core Qualifications Teaching - Behavioral/cognitive skills development Educating - Audio-visual aid implementation Mentoring - Positive atmosphere promotion Counseling - Age-appropriate lesson planning Classroom Management - Classroom discipline Core Discipline -  Clear public speaking skills Managing classroom for diverse populations - Effective time management Active participation in [groups, plans, events] - Excellent reading comprehension Expertise in [curriculum focus] - Positive reinforcement Experience working special needs students - Behavior modification Motivating students Innovative lesson planning Tailoring curriculum plans Positive learning environment CPR certification Effective listening Differentiated instruction Student-centered learning Interpersonal skills Achievements Selected Head Teacher 2 consecutive years in a row. Selected as Centerville Elementary Union Rep for 2 consecutive years. Graduate of Lincoln Challenge Academy Mentoring training for at-risk youth. Above and Beyond Award from       Accomplishments     Served as Head middle school basketball coach for 8th grade students for 2 years.  Served as Head basketball coach for 9th grade boys basketball for 7 years and assistant varsity basketball coach as well for 7 years.   Helped more than 300 students reach their Individual Education Program goals.   Chaperoned the 7th grade trip to Six Flags with 120 students.   Served as Performing Arts Department Chair for 3 years.   Served as supervisor of a day care that grew 45 percent under my supervision.   Scott Main Exchange supervisor of the month 5 times.       Experience      Teacher    July 2004   to   June 2014     Company Name   Ôºç   City  ,   State      Instructed through lectures, discussions and demonstrations in Math, Science, Social Studies, Language Arts, Reading, Spelling.   Assigned lessons and corrected homework.   Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities.   Served on various committees and projects including Your Choice, Emergency Planning and Safe School.   Facilitated activities that developed students' physical, emotional and social growth.   Encouraged students to be understanding with others.   Used the positive reinforcement method to redirect poor behavior.   Conducted small group and individual classroom activities with students based on differentiated learning needs.   Worked with an average of 30 students per class.   Participated in ongoing staff training sessions.          Coach    August 2005   to   February 2014     Company Name   Ôºç   City  ,   State      Coach Boys Freshmen Basketball.  Coach Boys Middle School Basketball.          Teacher    January 2009   to   January 2011     Company Name   Ôºç   City  ,   State      Creator of an After School Detention program to curb bad behavior and avoid out of school suspension.  Serve as principal in building principals absence.  Lesson Planning: Introduced new learning methods to ensure total comprehension for all students.  Technology Integration: Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment.  Parent Communication: Regularly met with parents to discuss student issues and course weakness areas.  Encourage and reward students for extra-curricular involvement in school based activities.  Elected as a member of Building Leadership Committee.  Achievement Award.          Campus Security Officer    March 2002   to   April 2005     Company Name   Ôºç   City  ,   State     Patrol campus interior and exterior.  Provide jump starts, break-ins, escorts, speeding tickets, parking violations, arrest people, take reports, answer phone calls.  This school provided 24 hour campus security 365 days a year.           Supervisor    April 2001   to   August 2002     Company Name   Ôºç   City  ,   State     Supervised a staff of 3.  Scheduling staff hours and ordering products such as diapers, food, wipes, cleaning supplies.  Scheduling trips to swimming pools, parks, picnics.  Producing plays for the annual church performances.  Writing reviews for staff and reports to the pastor of the church.  Advertising for increased enrollment.  Supervising kids when needed.  Changing diapers, wiping noses, treating wounds, giving medicine as prescribed.  Sending quarterly reports to donors and parents.  Making daily contact with parents and filling out daily report cards for parents awareness.         Loss Prevention Security Officer    September 2000   to   March 2002     Company Name   Ôºç   City  ,   State     Monitor sophisticated security system for signs of theft, waste, corruption, misappropriation of funds, personal escort for employees when needed or requested.  Typing detailed reports for Management, MP's, Court, Base Commander's Office.         Supervisor for Outdoor Living Department    February 1998   to   August 2000     Company Name   Ôºç   City  ,   State     Supervised staff of 7 sales associates in the outdoor living department of Scott AFB Main Exchange department.   Responsible for scheduling staff, Giving appraisal reviews, ordering product, phasing out unsuccessful product, reporting to management.  Inventory.     Pulled and stacked pallets using order pickers, forklifts, reach trucks.  Unloaded trucks of pallets of pavestones, rock, outdoor equipment.         Education      Master of Science   :   Counseling  ,   2012    Lindenwood University   Ôºç   City  ,   State  ,   U.S.    GPA:   Dean's List             Bachelor of Science   :   Education  ,   2004    McKendree College   Ôºç   City  ,   State  ,   U.S.            Interests     Enjoy landscaping and working outdoors.  Fishing. Conditioning. Weight Lifting. Reading. Researching. Working on cars. Attending sporting events of all kinds. Playing basketball, softball, racquetball. Watching movies.Performing Arts. Playing music. Building wealth.       Skills     Leadership, Motivation, Management, Speaking, Listening, Counseling, Teaching, Computer Literacy, Training, Editing, Organizing, Development, Implementing, Typing:       Additional Information      Community Involvement Intramural Organizer for After school youth basketball and flag football. Affiliations Chi Sigma Iota - Honor Society for Counseling. Lincoln Challenge Academy Mentor  member. McKendree University Alumni Member         Professional Affiliations     Member of Chi Sigma Iota - a counseling fraternity for honors students. Lindenwood University 2012 St. Charles/Belleville, MO - IL, U.S. School Counseling M.A. School Counseling Member of Chi Sigma Iota - a counseling fraternity for honors students. Certifications CPR Certified Standard Teaching Certificate K-9 Self- Contained Middle School Lincoln Challenge Academy Mentor Member.    "
TEACHER,"         TEACHER       Career Overview     Highly enthusiastic customer service professional with 15 years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Results-driven Office Manger with proven ability to establish rapport with clients.years client interface experience.  Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.       Core Strengths          Strong organizational skills  Active listening skills  Seasoned in conflict resolution  Sharp problem solver  Courteous demeanor  Large cash/check deposits expert  Telecommunication skills      Markdown/promotional procedures  Store maintenance ability  Inventory control familiarity  Telephone inquiries specialist  Customer service expert  Invoice processing  Adaptive team player  Opening/closing procedures            Accomplishments      Customer Assistance ¬†   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.     Computed Data Reports ¬†   Provided required weekly, monthly and quarterly reports listing sales figures and client track records.    Customer Service ¬†   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.    Sales ¬†   Consistently generated additional revenue through skilled sales techniques.    Market Research ¬†   Interviewed clients via market research surveys to identify product issues and customer needs.     Customer Interface ¬†   Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.     Database Maintenance ¬†   Assisted in the managing of the company database and verified, edited and modified members' information.        Work Experience      Teacher   02/2012   to   Current     Company Name   City  ,   State       Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Created an infant area, toddler area and preschool area of play within the daycare.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Escorted children on outings and trips to local parks and zoos.Upheld all CPR and Georgia regulated certifications..Offered stimulating curriculum that accommodated all learning styles.Led reading classes for preschool-aged children.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.Communicated with children's parents and guardians about daily activities, behaviors and problems.Maintained developmentally appropriate environment.Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in.Supervised circle time, free play, outside play and learning and developmental activities.Encouraged early literacy through read-aloud time and alphabet games.Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.Built stable, consistent and positive environment for 1-5 .-year old children. 13 years childcare experience.           Office Manager/Teacher   08/1995   to   11/2008     Company Name   City  ,   State       Managed team of [number] of professionals.Managed team of 20 professionals. Reduced and controlled expenses by implementing the Quick books program on the office computers.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.Managed all company customer engagement campaigns.Increased conversion rates by 50% through various contests and promotions. Increased sales by 50% by launching the U TRI GOD marketing campaign.Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.Managed the in-house advertising program consisting of print and media collateral pieces.Created an , toddler area and preschool area of play within the school.Offered detailed daily reports that outlined each child's activities.Maintained daily records of activities, behaviors,and  meals.Escorted children on outings and trips to local parks and zoos.Created and implemented a developmentally appropriate curriculum.Upheld all CPR and Illinois regulated certifications.Offered stimulating curriculum that accommodated all learning styles.Mailed parents quarterly educational assessments to show progression.Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention.Made policy decisions in conjunction with daycare board.Sustained ideal staff-to-student ratio in center licensed for 50 children aged 2-14.Controlled administrative, operational, financial and logistical areas of facility.Familiarized parents with centers policies, regulations, fees and curriculum.Participated in home visits, parent meetings and developmental screenings.Screened 300 children for enrollment over a period of 10 years.Communicated with children's parents and guardians about daily activities, behaviors and problems.Mediated talks between parents and teachers regarding disciplinary concerns.Made house calls and held one-on-one progress report sessions with parents after working hours.Maintained developmentally appropriate environment.Encouraged early literacy through read-aloud time and alphabet games.Supported children's emotional and social development by adapting communication tactics for differing client needs.Billed and managed 100 client accounts a year.Planned weekly menus for 50 children following nutritional and allergen guidelines.Built stable, consistent and positive environment for 2-14 year old children.Increased new enrollment and return enrollment by 20.Planned and implemented educational programs for 50 children.Managed operations of a 9000-square-foot childcare center licensed for 100 children.Trained 25 of U TRI GOD employees.          Education      Associate of Arts  :   Business    Jones International University   City  ,   State               Professional Affiliations     Child Development Association 89 Grove Way, Roswell, Georgia 770-992-4006       Skills     Cash handlingProfessional and friendlyCareful and active listenerMulti-tasking    "
TEACHER,"         TEACHER       Professional Summary     Microbiology with emphasis in foods,  food protection specialist, Master of Science. Experience in university teaching in areas: Quality and foodsafety, Food Microbiology, Microbial Toxicology, Environmental and Industrial Microbiology. Research Experience: Design of based biodegradable packaging whey protein incorporated as controlling Lactic acid bacteria  Listeria monocytogenes  in smoked salmon applied. CONYCIT project - D04i153 FONDEF, Chile. Antimicrobial films and lactic acid bacteria with potential use in the industry. Experience in implementation of plans and programs and Safety management systems in food companies (GMP, HACCP) training and education to food handlers. Internal Quality Auditor. Statistics management tools applied in the industry for quality control. Experience in application of lactic acid bacteria (LAB) of interest to industry and application of bacteriocins in foods.       Core Qualifications         Master of Science mention microbiology   Food protection specialist     Microbiology emphasis in food     Graduate Training Competency Curriculum Development Department   Internal Quality Auditor diploma under the ISO 9001: 2000.     University Austral of Chile, Valdivia, Chile (2007-2008)   University of Pamplona, Pamplona, Colombia (2001- 2003)   University of Pamplona, Pamplona, Colombia (1992- 1999)   University of Santander UDES. Bucaramanga, time intensity (TH) 144 Hs. (2010).    Industrial University of Santander. Colombia. TH: 120 hours. (2006).             Experience      Teacher   01/2010   to   01/2015     Company Name   City  ,   State      Teacher. Department of Microbiology. Science Faculty. Pontificia Universidad Javeriana. 2010-2015. Bogot√°, Colombia (currently).  ¬†  Teacher. Self Record qualified support and accreditation purposes of Industrial Microbiology and program monitoring industrial practices. UDES University of Santander, Bucaramanga, Colombia January to July 2010.  ¬†  Teaching - Head of Microbiology Laboratory. Department of Biology. Faculty of Science and Engineering. University of Boyac√°. Tunja, Colombia. First half of 2009.  ¬†  Food service intervening in the XX Central American and Caribbean Games in Cartagena, Colombia. June and July 2006.  ¬†  Teacher. Department of Microbiology. School of Basic Sciences. University of Pamplona, Colombia. First half of 200o-2006  ¬†  Director Department of Microbiology with emphasis on food. School of Basic Sciences. Pamplona University, Pamplona. Academic first and second half of 2005; and Teacher. Department of Microbiology with emphasis on food. School of Basic Sciences. University of Pamplona, Colombia. Academic first and second half of 2005.         Education      High School Diploma  :   Micriobiology   2010-12-27       Universidad de Pamplona   City  ,   State  ,   Colombia             Magister  :   Science - Microbiolog√≠a   2008       Universidad Austral de Chile   City  ,   State  ,   Chile      Master en Science menthion Microbiology University Austral of Chile, 2008         Professional Affiliations     Colombian  Association  of Science and Technology of Foods (ACTA)          Publications     Daniel Rubio, Gustavo Barbosa, Ana Karina Carrascal, Deyci Rodriguez. (2014). National Health profile of raw milk for direct human consumption in Colombia.  Ministry of Social Protection and Health, Colombia.   ¬†  Risk assessment of  Listeria monocytogenes  in meat products cooked in Colombia. D National Health Institute. Address (2014). Surveillance and Risk Analysis in Public Health, Risk Analysis Branch immediate response and public health, Risk Assessment Group on Food Safety. Expert. Currently in public consultation.  ¬†  Amortegui, J., Rodriguez, A. Rodriguez, D. Carrascal A., Mel√©ndez, A., Almeciga, J., Sanchez, O. (2014).  Characterization of new bacteriocins from  Lactobacillus plantarum  LE5 and L24 isolated from ensilate corns. Vol. (172), Issue 7, pp    ¬†  Rodriguez D., Moreno, H. Orjuela, S. Lopez L. (2013). Use of antimicrobials films in the meat Factory. Porcicultura Colombiana. .Disponible en: http://issuu.com/porcicol/docs/170   ¬†  Evaluation  in vitro  of antimicrobial film from protein isolated whey WPI against  Listeria monocytogenes . Memories: 16th. World congress of Food Science and Technology. XVII. Latin American Seminar OF Food Science and Technology, ALACCTA, IUFOST 2012. Available in: http://iufost.org.br/sites/iufost.org.br/files/anais/index.htm#tema9Moreno B. H., Orjuela M. S., Sep√∫lveda, L. y Rodriguez C. D.   ¬†  Perfil de Riesgo  Bacillus cereus  en alimentos listos para consumo no industrializados. de Salud, Unidad de Evaluaci√≥n de Riesgos para la Inocuidad de Alimentos UERIA. Colombia. 2011.   ¬†  Rodr√≠guez. D. y Sch√∂bitz R. (2009). Pel√≠cula antimicrobiana a base de prote√≠na de suero l√°cteo, incorporada con bacterias l√°cticas como controlador de  Listeria monocytogenes , aplicada sobre salm√≥n ahumado. Revista Biotecnol√≥gica en el Sector Agropecuario y Agroindustrial. Universidad del Cauca, Facultad de Ciencias agrarias, ISSN. Vol. 7(2): 49 -54. Disponible en http://www.scielo.unal.edu.co/scielo.php?script=sci_arttext&pid=S2009000200007&lng=es&nrm  Pi√±eros, O., Useche, Y., Rodriguez, D., Huertas, L., Castellanos, E., Pe√±a, A., Benavides, Y., Botero, I. (2010). Evaluaci√≥n de la calidad microbiol√≥gica y par√°metros fisicoqu√≠micos del queso fresco (artesanal) distribuido en la ciudad de Tunja (Colombia). Revista Argentina de Microbiolog√≠a. Buenos Aires, Argentina. Vol.42 (2) 118pag. Comunicaci√≥n en Congreso Disponible en http://www.aam.org.ar/congreso/descarga/posters.pdf.   ¬†       Presentations    V Congresso de Microbiologia Industrial. Pontificia Universidad Javeriana. Ponente      Skills    Microbiolog√≠a, Director General, Directora, Industrial, Jefe De Laboratorio, Acta, Bpm, Bpm (business Process Management), C, Carne De Cerdo, Carne Porcina, Control De Calidad, Data Mining, Farmac√©utica, Farmac√©utico, Iso, Iso 9001, Manipuladores, Microbiologia, Producci√≥n, Programaci√≥n, Qu√≠mica, Qu√≠mico, Sas, Seguridad, Toxicolog√≠a, Tutor, Vigilancia   "
TEACHER,"         TEACHER           Experience     08/2015   to   07/2017     Teacher    Company Name   Ôºç   City  ,   State      Implement instructional activities contributing to meaningful learning experiences.  Prepare syllabi and detailed lesson plans based on course standards and objectives.  Communicate effectively, both orally and in writing, with students, parents, and other professionals on a regular basis.  Established and maintained cooperative working relationships with students, parents, and co-workers.  Collaborate with peers to enhance the instructional environment.         05/2014   to   Current     Social Services Specialist    Company Name   Ôºç   City  ,   State      Ensure new mothers have the necessary supplies and resources needed for a safe newborn discharge.  Arrange newborn and maternal appointments with primary providers for follow- up care.  Coordinate, assess, and evaluate patients specific needs to facilitate discharge planning.  Provide community referrals to agencies and resources to ensure continuity of care.  Prepare case records including nature of problems, patient and family needs, final disposition of patient and referrals/services arranged for each patient.  Arrange required durable medical equipment to ensure each patient's continuity of care.         01/2014   to   05/2014     Social Work Intern    Company Name   Ôºç   City  ,   State      Under supervision, coordinate, assess, and evaluate patients specific needs to facilitate discharge planning.  Under supervision, provide community referrals to agencies and resources to ensure continuity of care.  Under supervision, prepare case records including nature of problems, patient and family needs, final disposition of patient and referrals/services arranged for each patient.          Education and Training     May 2014     Bachelor of Arts  :   Psychology    Warner University   Ôºç   City  ,   State      Psychology       2014     Bachelor of Arts  :   Social Work    Nova Southeastern University   Ôºç   City  ,   State      Social Work       Present     Master of Science  :   Forensic Psychology Legal Systems    Southeastern University   Ôºç   City  ,   State      Forensic Psychology Legal Systems            Master of Social Work      Clinical          In Progress
I was a student-athlete on a softball scholarship. I received Bright Futures Scholarship and maintained a GPA required of a NAIA student-athlete.
Honors: Alpha Lambda Delta Honors Society, Phi Alpha Honors Society, Pi Gamma Mu Honors society, Magna Cum Laude Honors Society, Dean's list 2010-2014, Academic All-Conference team 2012-2013 and 2013-2014.        Skills    discharge planning, lesson plans, evaluate patients, supervision      Activities and Honors    National Association of Social Workers (NASW)
Vice President of Social Work and Psychology Student Association at Warner University  2013- 2014
Phi Alpha Chapter President          2013- 2014   "
TEACHER,"         TEACHER       Summary    Highly motivated and hard working Medical Assistant with knowledge of technical and medical support and excellent communication skills seeking an opportunity to contribute to the daily duties and responsibilities in a clinical and administrative capacity. Clinical Skills- Medical Terminology, Anatomy and Physiology, positioning & draping patients in preparation for examinations, measuring/recording vital signs (blood pressure, temperature, pulse, respiration, height & weight,) administering oral medications & providing patient education, administering injections (IM, ID, Sub-Q, Z-track technique,) performing phlebotomy (Butterfly, Vaccutainer, Needle & Syringe, Capillary,) current Cardiopulmonary Resuscitation Certification, and cleaning & sterilizing examining rooms and equipment.
Administrative Skills- Customer service experience, proficient with Microsoft Office Suite and various operating systems, scheduling appointments for multiple Doctors with various software applications, knowledge of ICD-9 and CPT billing & coding procedures, handling co-payments & verifying insurance, inputting patient information into patient files, competent with standard office equipment & procedures, and excellent interpersonal communication skills-verbal and written.        Experience     01/2013       Teacher    Company Name   Ôºç   City  ,   State      Taught Letters, Numbers, and Arts and Crfts to 3 and 4 year olds.  Monitored children during general classroom periods such as lunch and nap times.  Cleaned all areas of the classroom at the end of the day.         01/2012       Medical Assistant    Company Name   Ôºç   City  ,   State      Measured and Recorded vitals, Assisted Doctor with examinations, Administered injections, Cleaned and sterilized equipment, and performed light front office duties, Documented patient information with portable computers and EMR software, and Provided patient education.         01/2011       Medical Assistant    Company Name   Ôºç   City  ,   State      externship
Measured & Recorded Vitals, Performed range-of-motion exercises, Administered ultra-sound exams, prepared examination rooms, and provided excellent patient care.          Education and Training     2012     Clinical Medical Assistant      South West Schools   Ôºç   City  ,   State      Program consisted of approximately 800 hours of training, over a nine-month period, during which time clinical and medical hands-on skills were learned and practiced including Medical Terminology and Anatomy & Physiology.       2010     High School Diploma      Holy Cross High School   Ôºç   City  ,   State              Skills    Anatomy, Arts, EMR software, front office, injections, Letters, Medical Terminology, patient care, Physiology, ultra-sound     "
TEACHER,"         TEACHER       Summary    An elementary-school teacher with many years of success in teaching classes and developing children's learning ability/agility, known for her superior communication skills with children, parents and staff. ¬†Desire to inspire and motivate children to achieve their best. ¬†Able to inspire, comfort and build self-esteem, while demonstrating sound work ethics, cultural sensitivity/diversity, flexibility and creativity. ¬† Mature and professional  teacher¬† who adapts to new situations and technologies with ease. Adept at lesson planning and classroom management.   Enthusiastic teacher¬†with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration.  Dedicated and student-focused teaching professional who is committed to providing a well-balanced, supportive, and engaging learning environment for all student. Dedicated educator committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students.        Highlights          Critical thinker  Title I knowledge  IEPs knowledge  Learning assessments  Decisive  Flexible and adaptive  Calm under pressure       Mississippi  Teaching Certificate with Elementary Education endorsement  Urban public schools background  Standardized testing techniques            Accomplishments     Named ‚ÄúTeacher of the Year‚Äù in  2009 .       Experience      Teacher   01/2009   to   Current     Company Name   City  ,   State        Observed and assessed student performance and kept thorough records of progress.   Implemented a variety of teaching methods such as lectures, discussions and demonstrations.   Set and communicated ground rules for the classroom based on respect and personal responsibility.   Tutored children individually and in small groups to help them with difficult subjects.   Taught after-school and summer enrichment programs.   Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.   Established positive relationships with students, parents, fellow teachers and school administrators.   Employed a broad range of instructional techniques to retain student interest and maximize learning.   Implemented remedial programs for students requiring extra assistance.   Took appropriate disciplinary measures when students misbehaved.   Improved students' reading levels through guided reading groups and whole group instruction.   Accepted coaching from fellow teachers and administrators and immediately incorporated feedback.   Worked outside normal hours to be available to answer parent and student questions.   Used children's literature to teach and reinforce reading, writing, grammar and phonics.   Enhanced reading skills through the use of children's literature, reader's theater and story time.   Taught students in various stages of cognitive, linguistic, social and emotional development.   Taught students to exercise problem solving methodology and techniques during tests.   Differentiated instruction according to student ability and skill level.   Encouraged parents to take an active role in their child's education.   Employed a wide variety of fiction and non-fiction textual materials to encourage students to read independently.  Adapted curriculum to fit student needs, provided individual and small-group instruction when necessary.  Developed lesson plans and class material - Combined instruction with demonstration to clearly communicate objectives to class.  Used a variety of classroom strategies: lecture, group discussion, inquiry, discovery, and more.  Maintained pleasant learning atmosphere in class - Established and reinforced standards of behavior.  Kept progress notes and made reports; tracked academic and social development.  Assigned and graded homework and class work; prepared tests.  Taught interpersonal skills and resolved student problems by timely and sensitive conferral with parents/teachers/administration.          Teacher   01/2007   to   01/2009     Company Name   City  ,   State       Planned, prepared and delivered instructional activities that create an environment where children are actively engaged in the learning experience.  Identified and adapted teaching resources in order to meet the varying needs of children with different learning abilities, learning abilities and special education needs.  Offered plans for enhancement in which children are encouraged to be engaged in the learning process.  Maintained an accurate teaching record and monitored learning performance to provide feedback on progress - Prepared and evaluated students' performance to monitor progress.  Researched and utilized variety of learning materials, resources and technology methods [such as: Internet-learning, library, team learning] to support and develop the classroom environment.  Advised and monitored children in the use of new learning materials and teaching equipment.  Communicated cooperatively with peers, colleagues and parents to meet teaching goals and ethical standards.  Participated in training programs and educational courses to keep up to date with new teaching methods, new developments and teaching resources.  Applied appropriate disciplinary measures when necessary.          Teacher- Intern   08/2006   to   12/2006     Company Name   City  ,   State       Researched county curriculum guidelines to develop and implement long-term unit plans, daily assignments, and worksheets on art and literature for seventh grade inclusion classes.  Collaborated with special education teachers to tailor instruction to accommodate all learning styles in the classroom Evaluated the performance, behavior, and social development of students Utilized various media topresent lessons including PowerPoint presentation, visual art, document camera, and Comic Life Promoted student achievement daily and by implementing Positive Behavior Interventions and Supports (PBIS) Participated in weekly team meetings to discuss behavioral and academic interventions of seventh graders Initiated and maintained contact with parents to discuss student success and interventions.          Education      Bachelor of Science  :   Reading   2006       Delta State University   City  ,   State        English¬†  Social Studies         Professional Affiliations    Mississippi Department of Education, Jackson, MS      2006	Renewed (2011)      Skills    academic, art, interpersonal skills, instruction, lesson plans, notes, materials, meetings, PowerPoint, camera, progress, teaching, training programs, Microsoft Excel, Microsoft Office.   "
TEACHER,"         TEACHER           Summary     Teacher devoted to helping children think creatively, solve problems independently and respect themselves and others.  Teacher focused on implementing highly effective instructional practices to improve student learning and academic performance.        Highlights          Friendly.  Complex problem solver,  Active listener  Reliable and punctual   Excellent communication skills  Cheerful and energetic      Qualified tutor  Charting and recordkeeping  Positive reinforcement methods  Skilled in working with special needs children   Approachable  Complex problem solver            Experience      teacher    August 2005   to   January 2016     Company Name   Ôºç   City  ,   State            teacher    January 1997   to   January 2004     Company Name   Ôºç   City  ,   State            teacher    January 1986   to   January 1989     Company Name   Ôºç   City  ,   State      Skills Proficiency in Microsoft Office Capable of integrating these programs with the coursework taught Sound decision maker Giving recommendations and opinions to school management upon their requests Discipline students Setting basic class rules by encouraging student feedback Patience Encouraging students to express their discomforts and catering to them in timely manner Giving personalized attention to students Time management Breaking up grading material in small groups in order to evaluate them timely Structuring tasks based on priorities Proficiency in mathematics and science More than 20 years of teaching experience in Mathematics and Science Purposeful lesson planning Making flexible lesson plans based on promoting students' critical and analytic capabilities Self-motivated Fast learner Learned various mathematics software's such as 'graph master' in a relatively short period.          Education      Masters in Education   :   Education  ,   1992    Government College of Education   Ôºç   City  ,   State  ,   Pakistan            Bachelor of Education   :   Education  ,   1990    Government College of Education   Ôºç   City  ,   State  ,   Pakistan            Bachelor of Science   :   Biology, Chemistry  ,   1986    Karachi University   Ôºç   City  ,   State  ,   Pakistan            BSc   :   Biology, Chemistry  ,   1986    Karachi University   Ôºç   City  ,   State  ,   Pakistan            Skills     basic, lesson planning, lesson plans, Mathematics, Microsoft Office, express, Fast learner, Self-motivated, Sound, teaching, Time management    "
TEACHER,"         TEACHER       Willing to relocate: Anywhere      Professional Summary     To maintain a long term position in a cohesive, diverse environment, that promotes a professional environment and values employees and families. To obtain a teaching opportunity in grade levels EC - 4th grade.       Core Qualifications          Skills Used  Speaking,math,planning,leading, computer skills,communication with staff,parents and students.  Accounts Receivable Clerk  The SALT Group - Kerrville, TX - August 2012 to August 2014  Responsibilities  Accounts Receivable collection calls, answering questions for new customers, maintain a good relationship with clients,  problem solving for clients in difficult situations.   obtain a weekly goal for set amount of monies  coming in to company each week.  Microsoft word, Microsoft Works, Excel, Internet Research, Powerpoint.              Experience      Teacher   08/2015   -   Current     Company Name     City  ,   State       Teaching all subjects to High School and Junior High,Coach for PE.  Lesson planning, grades, reports.          Kindergarten Teacher   01/2014   -   Current     Company Name     City  ,   State       Math 3 Hrs.  day Reading, Social Studies, Science Writing Accomplishments I have had several students that have had many challenges to overcome before moving on to 1st grade, I have assisted in making the obstacles become less and prepare them to be great next year.          Daycare, Lead Teacher   06/2010   -   Current     Company Name     City  ,   State       Teaching 2,3,4 year old age group.  Math, writing, letter and number recognition, listening skills, color recognition.  Preparing the 4 year old age group for kinder, and the 2 and 3 year old age group was early scaffolding techniques to build knowledge and ability to grow the whole child through play, classroom activities and center activities as well as one on one time and whole group learning.  Accomplishments The level of preparedness in my classroom would allow for the children in the school years to be very successful.  I built up their strengths and used activities to help them with their weaknesses.  I used a positive reinforcement and the words I can't were not allowed in the classroom.  I taught by example, using modeling skills and allowed the children to express their ideas and thought process in the classroom by discussions.  Which also let the children accomplish the self respect and self accomplishment they needed in life.          Accounts Recievable   06/2012   -   06/2014     Company Name     City  ,   State      Customer Service, computer Data entry, making and receiving collection calls from clients.  Completing reports daily. Completing set goal of monies brought in to company on a daily,weekly, and monthly basis.         Education       2010   Bachelor of Arts  :  Schreiner University   -   Education    City  ,   State                              Accomplishments      My clients felt comfortable speaking with me and they knew I would follow through to the best of my ability and my level of authority.  I have a personal goal, the day is not done until the items to be done are complete.  Skills Used Microsoft Word, Works, EXcel, customer service, filing, data input, answering phone, researching for answers to questions.  2011 ¬≠ 2012 ¬≠ A Child's Learning Place Cooperative Teacher ¬≠ 3 and 4 year old children and Kinder Ready for summer day camp A Child's Learning Place    - Kerrville, TX - 2011 to 2012 Responsibilities 3 and 4 year old children and Kinder Ready for summer day camp Student teaching and observation of staff, 2nd grade level Tally Elementary - March 2010 to May 2010 Used various methods and strategies to create a positive learning environment in a self contained classroom.  Special Service Associate The Kerrville Home Depot, Special Services - Kerrville, TX - March 2007 to January 2010 Student Teaching Tally Elementary Spring Semester - Schreiner University Reading Academy - Kerrville, TX - March 2008 to May 2008 I taught in a self contained 2nd grade classroom containing 21 students.  The courses taught were reading, math, grammar, social studies, and science.  The classroom was set up to create a positive, interactive, and creative learning environment.  I worked with students in whole group and small group situations.  I assisted students and provided guidance during individual practice for daily lessons.  Some lessons included technology such as smart boards and over head projectors.  Relationships with other staff, faculty, students and parents helped to build a strong learning environment that was positive for the children.  Field Work Up N' Jacks Preschool Program: Lead Teacher.  Curriculum based activities that promote growth for the whole child.  Math, whole word recognition, phonics, science, social studies, and physical activities.  Curriculum and strategies are incorporated to have 3, 4, and 5 year old students classroom ready for Kindergarten.  Sales Associate Bealls, Shoe Dept - Kerrville, TX - June 2006 to March 2007 Policy Board member Kerrville Head Start - 2006 to 2006 2006, policy of the school, teacher employment and general safety concerns for the students.        Professional Affiliations     Kerrville Head Start Policy Board Member 2006       Certifications     Certified Teacher EC- 4th. I am willing to become certified in any field necessary. I am also licensed in the   state of Texas for Insurance.   ADDITIONAL INFORMATION I hold an Orange Belt in MMA       Additional Information      Willing to relocate: Anywhere
Authorized to work in the US for any employer        Skills     Accounts Receivable,  Lesson planning,  listening, Math, Excel, Power point, Microsoft word, Microsoft Works,Internet Research, problem solving, Speaking,Teacher    "
TEACHER,"         TEACHER       Summary     Dedicated teaching and counseling educator with 17 of experience.  I have successfully taught English to students, both children and adults, ¬†that were new to the country as well as helped and supported them as they ¬†assimilated to the US school system and culture.¬†I have also successfully implemented an IB and a regular Spanish curriculum to Middle and High School students with different levels of language proficiency.  During my career, I have implemented ¬†the Alweus Bullying Prevention Program, served in LPAC Committees and Student Assistance Programs, administered TELPAS Online Assessments and collaborated with other educators as a TELPAS trainer.¬†       Core Qualifications          MA Education  Counseling Certification  Counseling Internship in Elementary School and juvenile correctional facility      High School Spanish endorsement  Bilingual Endorsement¬†  IB curriculum training¬†            Professional Experience     January 1999   to   July 2014     Company Name    City  ,   State    Teacher        6th grade Spanish: Developed and implemented IB curriculum.  Fostered citizenship, open mindedness, and a safe classroom    environment so that students felt comfortable taking academic risks.  Assisted with the implementation of ¬†the Olweus Bullying Prevention Program.  5th grade: Developed and implemented 5th grade curriculum to    students who were new to the US school system and spoke a language other than English. Served in the LPAC Committee for the District's US new comers.  Kindergarten: Developed and implemented lessons for a LEP  population of students.         January 1999   to   July 2014     Company Name    City  ,   State    Teacher        6th grade Spanish: Developed and implemented IB curriculum.  Fostered citizenship, open mindedness, and a safe classroom   	 environment so that students felt comfortable taking academic risks.  Assisted with the implementation of ¬†the Olweus Bullying Prevention Program.  5th grade: Developed and implemented 5th grade curriculum to    students who were new to the US school system and spoke a language other than English.  Kindergarten: Developed and implemented lessons for a LEP   population of students.         August 1997   to   August 1999     Company Name    City  ,   State    Teacher        Valley View ISD   Kindergarten: Developed and implemented lessons for a LEP  population of students in an under developed area.  Implemented modifications for autistic students.          Education and Training     2002     University of Texas pan American   City  ,   State      Guidance and Counseling              1996     University of Texas pan American   City  ,   State      Psychology   Bachelor of Arts            Certifications     2002		Texas School Counselor (grades PK-12)
  2004		Secondary Spanish (grades 6-12)
  1998		Bilingual/ESL- Spanish (grades PK-6)        Skills     ¬†Counselor, academic, native Spanish speaker, Leadership, Workshops, goal setting and implementation, effectively work with parents, time management.    "
TEACHER,"         TEACHER           Summary     Highly enthusiastic¬†,motivated, responsible, caring, dedicated and committed High School Math Educator who has earned trust and respect from students, colleagues and administration for almost 19 years.        Core Qualifications           MA Education       Effectively work with parents        Knowledgeable in¬† Microsoft Word, Power point Presentation,  Different Software like Derive, Google Docs, ¬†Dropbox, Excel  Experience working special needs students      Motivating students  Interactive teaching/learning  Innovative lesson planning  Learning style assessment  Differentiated instruction            Achievements     Teacher of the Month in January 2011  Nominated Teacher of the Year in June 2011 at MCTM  Teacher of the Month in May 2014  Qualified to apply for Teacher of the Year in Spring 2014.   ¬†Enriched with the different teaching strategies and techniques    Gained the trust and respect of the students, parents, colleagues and administrators    Appointed H3 team leader in the Math department     Assigned as moderator of Math Mentors Club    N  ominated as one of the top 3 ¬†Most Outstanding High School Teacher for Junior Category in SY 2002 -2003    Elected FACAMPA Treasurer in the High School unit    Nominated again as one of the Most Outstanding High School Teacher for Junior Category this SY 2004 -2005    Used to write for Vita Matematica, a Math Magazine published every quarter for all year levels.     Rated Proficient Teacher since 2003    Had the highest percentage rate in the High School Assessment in May 2013 and May 2014    Had 100% percent rate passing in HSA in 2010        Professional Experience      Company Name     January 2009   to   Current     Teacher   City  ,   State      ¬†Subject/s Taught: Data Analysis for Regular and Honors, Algebra 1 for Regular and Honors, Intensified Algebra 1 for Regular and Honors, Geometry for Regular and Honors , Algebra 2 Honors, Bridge and Mastery Class in Data Analysis.  Grade Level/s : 9th( Algebra 1 and Intensified Algebra 1 for Regular and Honors ) 10th AND 11th ( Geometry for Regular and Honors)1 1th ( Data Analysis Mastery Class , Geometry for Regular and Honors , Algebra 2 Honors ) 12th ( Bridge class)    Responsibilities: complied with the school rules, regulations, practices, and procedures; fulfilled the number of hours of actual teaching; ¬†did academic counseling for those students who were in need; ¬†attended meetings, committee work, seminars, substitutions and other academic functions; ¬†acted as second parent to my advisees by giving close supervision regarding their academic and personal difficulties; monitored the academic performance of the students; ¬†gave extra encounters/academic assistance to those students who needed help; attended the quarterly parent-teacher conference; made lesson plans , tests with table of specifications, syllabus, learning materials, etc.; submitted the reports and other needed documents related to school work              Company Name     March 2005   to   June 2009     High School Math Teacher   City  ,   State      Subject/s Taught: Geometry, Algebra Level/s : 9th , 10th , 11th  Responsibilities: complied with the school rules, regulations, practices, and procedures; fulfilled the number of hours of actual teaching; ¬†did academic counseling for those students who were in need; ¬†attended meetings, committee work, seminars, substitutions and other academic functions; ¬†acted as second parent to my advisees by giving close supervision regarding their academic and personal difficulties; monitored the academic performance of the students; ¬†gave extra encounters/academic assistance to those students who needed help; attended the quarterly parent-teacher conference; made lesson plans , tests with table of specifications, syllabus, learning materials, etc.; submitted the reports and other needed documents related to school work          Company Name     November 1997   to   March 2005     High School Math Teacher   City  ,   State      Subject/s Taught: Geometry, Data Analysis, Algebra1 Grade Level/s : 9th, 10th  Responsibilities:	- complied with the school rules, regulations, and procedures; fulfilled the number of hours of actual teaching; attended faculty meetings and professional development seminars; monitored the behavior and academic performance of the student by always giving feedbacks to the parents through phone calls, conference and letters; gave coach class to those students who need help; made lesson plans, syllabus and instructional materials; submitted the reports and other documents related to work.          Company Name     June 1995   to   March 1996     HIGH SCHOOL MATH EDUCATOR   City  ,   State     Subject/s Taught: Algebra 1 Level:	1st year  Responsibilities: complied with the school rules, regulations, practices and procedures; fulfilled the number of hours of actual teaching; did the academic counseling for those students who were in need; attended meetings, committee work, substitutions and other academic functions; acted as second parent to my advisees by giving close supervision regarding their academic and personal difficulties; attended the quarterly parent-teacher conference; made lesson plans, tests with table of specifications, syllabus, visual aids, etc.¬†               Education and Training      Southwestern University       Master of Arts  :   Math Education    City  ,   State  ,   Philippines USA    Math Education        Philippine Normal University      Math Education    City  ,     Philippines    30 units        Philippine Normal University     2000       Master of Arts  :   Education    City  ,     Philippines    Education             1994       Bachelor of Arts  :   Secondary Education Mathematics Cumlaude    Secondary Education Mathematics Cumlaude        Certifications    Maryland Teacher Certificate (APC ), current      Community Involvement    member/sponsor of ASPCA      Affiliations     Baltimore Teacher's Union member since 2005  NCT member since 2005  AFT member since 2010  ‚Äã       Personal Information        Place of Birth: Pampanga, Philippines  Date of Birth: 20th of March, 1973  Present Resident in Carroll County, Maryland, USA  Sex: Female  Status: Married with no child  Hobbies: International Travel, Cruising, Watching TV/Movies, Listening ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†to the Music        Interests    Watching tv/movies, listening to the music, playing ¬†candy crush, coaching the students¬†      Skills     Average computer literate  Can apply CPR  Can apply varied teaching skills  ‚Äã  ‚Äã       Additional Information     I had a license in CPR and was able to save two lives.  I used to join the Medical Mission  I used to be a member of Operation Smile  I love helping the students who are struggling in their academics through coach class every day.    "
TEACHER,"         TEACHER         Summary     Education professional driven to create an environment that promotes hands-on learning for children at all stages of the learning process.       Highlights          Microsoft Office   Smart Board  Geographic Information System   Engrade  Skedula  Working knowledge of Internet        First Aid and CPR Certified  Excellent classroom management            Accomplishments      Counseling ¬†   Developed and implemented the Fairness Committee, which is a restitution process run by students to help resolve peer issues in a positive, non-judgmental environment  Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions.    Plan Development ¬†   Monitored and facilitated weekly meeting of Student Council  Instructed and advised on leadership skills, incorporated a trip to Ramapo for Children to help instill those leadership qualities.  Developed a student-based constitution, and ensured its implementation.    Oversaw all student government issues. Coordinated with the COSA teacher to plan and implement school-wide events.   Organized and planned a Holiday Gift Giving event in conjunction With the Coney Island Generation Gap at the NY Aquarium.   In-cooperation with Diploma Plus High School and Coney Island Generation Gap organized and supervised a Teen Summit about success after High School and Greening the Community.   Organized and supervised  Student Talent Showcase.   Organized and supervised senior trip, prom, and graduation.    Ran fund-raising events including a fund-raising benefit concert for a young child who has San Fillipo Syndrome.    Coordinated a ‚ÄúPay it Forward Campaign‚Äù in our school.    Community Service ¬†   Served as Environmental action team leader  Won two National Events and came in second in another event.   Instilled importance of conservation and protection of the environment, by beach clean ups, environmental awareness events, paperless Friday to celebrate Earth Day, and established a recycling program in our school.    Monitored the cleaning of Keiser Park Beach in Coney Island where we pulled off over 1,000 pounds of garbag  Sponsered a graffiti clean up in Coney Island.    Affiliations include Alliance for Climate Education, Partnership for Parks/Coney Island division, Friends of Kaiser Park, Community board 13, Coney Island Generation Gap, and Urban Neighborhood Services.        Experience      Teacher  ,   09/2009   to   Current    Company Name   Ôºç   City  ,   State       Taught Regents level Earth Science , developed curriculum, projects, and exams, facilitated and administered required labs, incorporated film throughout the curriculum exclusively used SmartBoard lessons to enhance student learning.   Environmental Science:  Taught 11th Grade Environmental Science.  Developed curriculum, projects, and exams.  Facilitated labs and activities.   Health : Taught basic Health class incorporating the six components of Health: Physical; Emotional; Social; Mental; Spiritual; and Environmental.          Female Soccer Assistant Coach  ,   08/2012   to   Current    Company Name   Ôºç   City  ,   State      Coordinated practices, taught basic and advanced skills  Created and ran up-to-date and relevant drills  Monitored the academic performance of student-athletes in addition to their athletic progress.  Helped develop each participant's physical and psychological fitness.  Fostered a culture of good sportsmanship, cooperation and responsibility.  Motivated and encouraged student athletes to do their best during practices and games.          School Safety Officer  ,   01/1996   to   10/1998    Company Name   Ôºç   City  ,   State      Provided safe and secure learning environment in various high schools, became a qualified driver.  Father Flanagan's Boy's Town Non-secured Detention Facility.          Youth Care Worker/Recreation Director  ,   01/1994   to   01/1996    Company Name   Ôºç   City  ,   State      Facilitated and planned all recreational activities: including calisthenics, basketball games, pool tournaments, and trips away from facility.  Taught social skills to youth incarcerated for non-violent crimes in anticipation of release back into society, implemented treatment plans set by qualified therapists.  Worked closely with the youth to implement Boy's Town's Behavior Modification program.          Education      Master of Education  :  Curriculum & Instruction Environmental Education  ,  2015    Concordia University (On-Line)   Ôºç   City  ,   State  ,   United States     Curriculum & Instruction Environmental Education         Bachelor of Arts  :  Earth Science Teacher   ,  2009    Brooklyn College/ CUNY   Ôºç   City  ,   State  ,   USA     Secondary Education Teacher  Earth Science 7 - 12    Global Learning and Observations to Benefit the Environment (G.L.O.B.E.)         Skills      Classroom Management  Community Involvement  Classroom Instruction  Critical Thinking  Urban Classroom setting        Professional Affiliations     National Science Teachers Association  New York Academy of Sciences  United Federation of Teachers     "
TEACHER,"         TEACHER       Summary     Energetic with years experience in high-level executive support roles. Organized and professional. Dedicated and focused employee and manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Adept at managing multiple projects with ease using expert time management methods.       Highlights          Microsoft Office proficiency  Excel spreadsheets  Meticulous attention to detail  QuickBooks expert  Schedule management  Self-directed      Advanced MS Office Suite knowledge  Resourceful  Self-starter  Articulate and well-spoken  Flexible            Accomplishments     Lesson Planning:   Introduced new learning methods to ensure total comprehension for all students.   Material Development   Created lesson plans targeting differentiated learners to create an engaging educational experience.   Team Building and Leadership   Created collaborative classroom experience through student-centered activities.    Plan Development ¬†    Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.     Education Strategies ¬†   Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory.    Goal Setting ¬†   Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.    Technology Integration ¬†   Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment.    Creative Lesson Planning ¬†    Motivated students to engage with course materials for History of WWII course by organizing a war veteran to come to class to speak about his personal experience.     Parent Communication ¬†   Regularly met with parents to discuss student issues and course weakness areas.     Counseling ¬†   Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions.        Experience      Teacher   07/2012   to   Current     Company Name   City  ,   State      Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Taught Language Arts and Social Studies to 43 5th grade students.Used variety of teaching techniques to encourage student critical thinking and discussion in 5th grade.Established and enforced rules for behavior and procedures for maintaining order among a class of 22 students. Developed, administered and corrected tests and quizzes in a timely manner.Coordinated after school tutoring hours with other teachers to help students in need of extra attention.Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.Designed lesson plans focused on age and level-appropriate material.         Business Partner   07/2007   to   Current     Company Name   City  ,   State       Computed, recorded, and proofread data, records and reports.  Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.  Reported and consolidated company financial performance.  Calculated, prepared, and issued bills, invoices and account statements according to established procedures.  Complied with federal, state and company policies, procedures and regulations.  Reconciled and reported discrepancies found in records.  Communicated with customers, employees and other individuals to answer questions and explain information.  Designed electronic file systems and maintained electronic and paper files.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Posted open positions on company and social media websites.  Organized files, developed spreadsheets, faxed reports and scanned documents.  Created weekly and monthly reports and presentations.  Properly routed agreements, contracts and invoices through the signature process.  Received and distributed faxes and mail in a timely manner.  Managed daily office operations and maintenance of equipment.  Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.  Performed heavy bank reconciliations and cash flow statements.          Media Assistant   08/2011   to   07/2012     Company Name   City  ,   State      Replaced worn labels and barcodes to keep materials in good physical condition.Reshelved books to maintain a neat and tidy reading area.Cleaned and repaired damaged books and library resource materials.Monitored the lending of reserved course materials.Compiled all circulation statistics and drafted reports each [month.Troubleshooted technical problems with library computers and other technology.Answered patrons' questions at the circulation desk.Coached students, faculty and staff in the use of electronic, print and internet resources.Maintained complete and accurate records of all library transactions.         Teacher   07/2007   to   06/2008     Company Name   City  ,   State      Same as above teaching experience.         Education      Bachelor of Arts  :   Education/Pyschology   1 2007       University of Maine at Fort Kent   City  ,   State               Skills      Results-oriented  Dedicated team player  Strong interpersonal skills  Time management     "
TEACHER,"         TEACHER           Summary     Committed and highly dedicated professional with over fifteen years of  extensive experience teaching, counseling, and mentoring people from  diverse backgrounds. Experienced in planning and implementing intervention plans.Possessing excellent diagnostic, behavioral intervention, and behavioral monitoring skills.       Highlights          School Writing Department Chair (Current)  5Th Grade Level Chair (Current)  Over 10 years experience within single and traditional urban public schools educational arena  Comprehensive understanding and strategic in teaching Georgia Milestone constructive responses      Flexible and adaptive  Experienced in differentiated instruction   Calm under pressure  Critical thinker  Excellent speaker and Presenter             Accomplishments       Increased both traditional and those within the E.I.P. setting to improve test scores leading to an average of 85% meeting or exceeding on the English Language Arts 2014-2015 C.R.C.T. exam.  Led 2014-2015 E.I.P. homeroom to a 100% meet or exceed passing rate on the C.R.C.T Reading.   Improved 5th grade writing test scores at Hutchinson Elementary resulting to a 95% passing percentage on the Georgia Writing test for 2013-2014.  Designed and conducted school wide workshops on Common Core Standards and their potential impact upon Georgia education.  Created and presented parenting workshops on various topics, including parent participation and motivating unmotivated students.  Developed community based male mentoring programs including Project L.O.N.G and ""Our Squad"".        Experience      Teacher    January 2011   to   Current     Company Name   Ôºç   City  ,   State      Instructed sixty 5th grade students in the areas of Reading and Language Arts.  Created and Supervised implementation of school wide writing plan for 2014 - 2015.  Designed and implemented creative unit and lesson plans, aligned with the national Common Core standards.  Analyzed and utilized student data results to both prepare and modify instruction and assessments.  Incorporated technology using the Promethean and Study Island software to enhance student learning and achievement.  Conducted school wide workshops on Common Core Standards and their potential impact upon Georgia education.          Teacher    January 2008   to   January 2010     Company Name   Ôºç   City  ,   State      Instructed schools only single gender all male (4th) grade class in all subject areas.  Analyzed and utilized student data results to drive instruction to achieve optimum student performance.  Developed a creative classroom management system (including, the ""Mr.C's Bucks"" points), creating a environment conducive to teamwork and leading to a significant decrease in student office behavioral referrals.  Created and implemented a character education curriculum within daily instructional best practices.  Expanded the range of learning through the use of whole class, individual and cooperative educational instructional techniques.          Teacher    January 2007   to   January 2008     Company Name   Ôºç   City  ,   State      Designed and instructed only single gender male (4th) grade class in Mathematics and Reading.  Integrated differentiated teaching styles to effectively address different learning modalities.  Implemented technology in all classes and subject areas using Promethean Board instructional software.  Implemented behavior modifications through the incorporation of character education inclusion as a motivator for improving student conduct, participation, and academic achievement.          Academy Director    January 2005   to   January 2007     Company Name   Ôºç   City  ,   State      Supervised teacher evaluations and lead weekly administrative meeting with academy teachers Managed student suspensions and all behavior incidents.  Created master schedules to align with single gender instruction.  Shared representative responsibilities in committee meetings.  Prepared curriculum, discipline, substitute, and student handbooks.  Coordinated administrative duties: media, guests, duty roster and buses.          Teacher    January 2001   to   January 2005     Company Name   Ôºç   City  ,   State      Challenged five all male single gender (8th grade) students to develop mastery of content by implementation of.""real-life relevancy"" and creative instructional techniques.  Implemented a direct balanced literacy program utilizing a whole language approach to Reading and Social Studies in accordance to state and district standards.          Corporate Trainer    January 1998   to   January 2001     Company Name   Ôºç   City  ,   State      Formed and presented specialized training curriculum for all new hire orientation classes and cultural diversity seminars.  Guided classrooms, e-learning and virtual seminar training sessions for domestic and international audiences and teams.          Teacher    January 1996   to   January 1998     Company Name   Ôºç   City  ,   State      Instructed eighth grade students in the Science and technology.  Created the ""Think First"" Michigan M.E.A.P.  Review Course, leading to an increase of 20% in passing scores.  Developed the ""My Pops"" father figure mentoring program, resulting in a 40% increase of parental participation in volunteer activities during the 1997-1998 school year.          Education      Master of Education   :   Reading and Literacy Development  ,   2007    Marygrove College   Ôºç   City  ,   State              Bachelor of Science   :   Social Science  ,   1996    Tennessee State University   Ôºç   City  ,   State                City          Georgia Teaching Certifications:  (P-5), Reading (4-8), Social Science (4-8), English Language Arts (4-8)         Publications      Moderator-W.I.G.O. AM RADIO (1570), ""Mentoring Young Boys: A Community Effort,""  2009 Atlanta, Georgia   Moderator-Marygrove College Graduate School of Education, ""Building Relationships: African American Male Teachers and Black Boys,"" Detroit, Michigan 2007  Presenter-Michigan Association of Public School Academies, ""Real Talk: The Media and its Influence on African American Boys,"" Detroit, Michigan 2006        Skills     Team player and effective collaborator  ProvenLeader  Specialist with building relationships with students and parents  Dedicated  Hard Working    "
TEACHER,"         TEACHER       Summary      Accomplished, experienced, well educated business minded career seeker who takes great pride in establishing strong and lasting relationships with co-workers, parents, students and other industry professionals.  Extremely organized and self-driven.       Education      Graduate Teaching Licensure   ,   Education   May 21, 2010     The College of Saint Scholastica   Ôºç   City  ,   State  ,   US    Graduate course GPA: 3.58  Masters in Science degree status:  in-process (Two courses outstanding)        Bachelor of Arts  ,   Marketing Communications   1998     Metropolitan State University   Ôºç   City  ,   State  ,   us    Marketing Communications        Highlights          Solid leadership and support skills  Relationship development and maintenance abilities  Strong verbal and written  communication skills  Engaging, encouraging and motivating       Prepare and present information logically  Microsoft Office Suite   Information management and EDI systems  Exceptional attention to detail            Experience      Teacher     Oct 2010   to   Current      Company Name   Ôºç   City  ,   State     Various Elementary and Middle Schools ¬†   Work autonomously as a leader and interact successfully as a team member.  Foster relationships of trust and maintain confidentiality.  Initiate, facilitate, and moderate classroom discussions.  Engage and motivate learners by presenting information in a logical manner and revising as needed.  Conduct research using multiple source modalities  Plan, evaluate, and revise course material and methods of instruction to meet the needs of all students.    Prepare course materials such as unit packets, unit activities, homework assignments, tests, quizzes, and various handouts.  Organize and maintain various accurate records.  Evaluate and grade student assignments, tests, quizzes, projects, and papers.  Meet the needs of a diverse population including students, parents, faculty and administration.  Assume responsibility for the safety and well-being of a group of people.         Site Leader - Summer Adventures (Summer position)     Jun 2012   to   Aug 2013      Company Name   Ôºç   City  ,   State     Facilitate the daily operations of the program for the purpose of ensuring student and program success.  Supervises site program (attendance, behavior management, curriculum, budget, student safety, etc.) for the purpose of ensuring success of the program and meeting program requirements.  Guide and support school staff for the purpose of ensuring program success.  Serves as a resource to students, parents and staff for the purpose of providing information, guidance, and addressing questions and concerns.  Monitors individual and/or groups of students in a variety of settings (classroom, snack time, group or individual games, playground activities, field trips, etc.) for the purpose of providing a safe and positive learning environment.         Youth Program Assistant     Mar 2009   to   Jun 2012      Company Name   Ôºç   City  ,   State     Serve as liaison between CES and the school to promote program teaching opportunities to school staff, increase the number and the variety of program offerings available, and increase awareness of programs available to families.  Partner with Youth Programs Coordinator (YPC), principal, and other school staff to assess youth and parent program needs.    Work with YPC in developing and implementing a plan for future opportunities.  Work with CES staff to effectively market CES programs and increase enrollment.    Monitor scheduled CES activities in assigned buildings and community locations.  Ensure after school class safety procedures are being followed.  Respond to any safety or special concerns as they arrive and provide Crisis Management/Response as needed, including First Aid, CPR, AED, and evacuation.  Promote a safe environment by following After School Class Safety Procedures.  Assist CES with special events.         Importing, Warehousing and Domestic Distribution Manager     Mar 2001   to   Jun 2006      Company Name   Ôºç   City  ,   State     Managed all logistics including ocean and air imports, exports and domestic distribution via TL, LTL, and small parcel.  Evaluated potential third party warehouses and freight forwarder/brokerage firms.  Negotiated import ocean and airfreight rates, warehousing costs and domestic distribution rates.  Managed daily activities of third party warehouse personnel.  Reviewed all foreign import documentation for accuracy..  Ensured all import freight was shipped on time and cleared by U.S. customs, inventoried and warehoused accurately.  Distributed retail orders according to customer specific vendor guide requirements, policies and procedures.  Tracked, monitored and approved all billings associated with importation, customs clearance, warehousing and distribution.  Tracked and monitored each outgoing sales order via EDI to verify accurate distribution and delivery in order to expedite customer invoicing.  Communicated extensively verbally and in writing with entire retail customer base, foreign agents, factories, forwarder/brokerage personnel and warehouse personnel..         Customer Service Representative & Marketing Assistant     Oct 2000   to   Mar 2001      Company Name   Ôºç   City  ,   State     Worked extensively with company sales manager and all line representatives.  Trade Show Experience: booth management, customer and vendors interaction, booth set-up and tear-down, all trade show logistics.  Other duties included customer relations, addressing consumer inquiries, order entry, processing returns and invoicing credits.         Hydrogel Sales Support and Technical Service Representative     Oct 1998   to   Oct 2000      Company Name   Ôºç   City  ,   State     Assisted in project justification planning for modified or new product launches.  Executed the Hydrogel Marketing Communications Plan.  Initiated improvements to existing print ads and marketing literature.  Provided optimum sales and customer service, maintained and enhanced existing business.  Demonstrated excellent written and verbal communication skills.         Skills    Microsoft Office (Word, Excel, PowerPoint, Outlook), Infinite Campus   "
TEACHER,"         TEACHER             Accomplishments      Monitor school districts in delinquent status and recommend warrants to withhold state funds administered by the Texas Education Agency with an effort to collect outstanding dues  Selected to be a TRS innovative committee member in 2015 for the purpose of improving business processes and increase productivity. Upon completion, management has recognized the participating members for the project's outstanding results, time and effort  Rewarded for outstanding performance in 2015 for the handling of numerous issues TRS faced throughout the implementation of a new Health Care vendor responsible to handle the billing, eligibility, and health insurance enrollment to more than 500K members  Awarded with a monetary raise after successful completion of my Bachelors degree program  Reconcile statement of accounts including researching any outstanding invoices, and resolve existing discrepancies in order to avoid unwanted payment delays  Recognized for work ethics, great customer service skills, and involvement as a team player        Experience      TEACHER    March 2013   to   Current     Company Name          Senior Accountant  Responsible for auditing the third party vendor's health insurance billing generated for participating school districts within the entire state of Texas.  Monitor school districts in delinquent status and recommend warrants to withhold state funds administered by the Texas Education Agency with an effort to collect outstanding dues.  Prepare a monthly analysis to detect any underlying billing issues provided by our third party vendor and recommend solutions to repair and prevent future billing issues.  Compile a monthly Accounts Receivable reconciliation report to ensure revenue and expense transactions have been accurately recorded before presenting it to senior management.  Provide assistance to school district's officials in relation to State Regulations, Health Coverage Plans, and Texas Legislative decisions.  Resolve and make a determination for retroactive credit requests received from school districts that involve complex research and billing audits.  Review and approve third party vendor invoices for contract compliance accuracy.  Reconcile budget reports to reflect internal accounting expenses ensuring that fund distributions were accurately recorded.  Adjust monthly annuity disbursements belonging to TRS Retirees that have erroneously underpaid for their Health Insurance premium.  Approve check refund distributions to TRS Retirees that have made overpayments on their Health Insurance premium.  Research and compile annual ad-hoc reports that include the Affordable Care Act fee versus our Health Insurance costs to decide on future premium rates.  Compile current year accounting data to generate the Comprehensive Annual Financial Report (CAFR).  Knowledge of state laws related to health care and insurance programs, retiree health care benefits, and financial and accounting regulations. Accomplishments  Selected to be a TRS innovative committee member in 2015 for the purpose of improving business processes and increase productivity. Upon completion, management has recognized the participating members for the project's outstanding results, time and effort.  Recovered overpaid costs owed to TRS from vendors that totaled to more than $5M for the 2009-2014 fiscal years by conducting an audit of previously billed invoices and detecting findings of overbilled rates that weren't in compliance with the contract's terms.  Increased productivity by 30% as the lead Accountant for the Accounts Receivable area by implementing an automated email collection system that generates an email to more than 100 entities that are in unpaid status.  Rewarded for outstanding performance in 2015 for the handling of numerous issues TRS faced throughout the implementation of a new Health Care vendor responsible to handle the billing, eligibility, and health insurance enrollment to more than 500K members.  Recovered implementation expenses that incurred during the new healthcare vendor transition for more than $83K under the ""transition allowance provision"" found on the contract.  Awarded with a monetary raise after successful completion of my Bachelors degree program.          Administrative Assistant    June 2007   to   March 2013     Company Name          Utilize financial software to generate payment documents such as purchase orders, delivery orders, requisitions, travel advances, and other general accounting documents.  Process payments through the City of Austin credit card system, including the reconciling of processed credit card transactions and ensure the usage of correct funding and codes.  Reconcile statement of accounts including researching any outstanding invoices, and resolve existing discrepancies in order to avoid unwanted payment delays.  Analyze dollar balances and time remaining on existing contracts and make recommendations for extensions or dollar increases.  Monitor contract performance such as the delivery of services or goods by enforcing the supply chain and ensuring that the billing is in compliance with the contract's terms.  Authorized to record all city-owned capital items distributed within the department that are considered to be fixed assets and require identification tags to facilitate control and accountability.  Assist the budget team with the itemizing of expenses, revenue, and plan of operations for the given period during the fiscal year in order to maintain accurate reports including the data entry that is required utilizing the ECombs software.  Knowledge of City practices, purchasing policies and procedures, and Accounts Payable regulations.  Responsible for the distribution of petty cash and performing monthly petty cash audits for all internal custodians in the department, ensuring that policy and procedures are enforced.  Maintain financial information, records, and electronic files in accordance to the City of Austin Records Retention policies and procedures.  Maintain a good working relationship with other city employees and the general public providing excellent customer service skills.  Appointed to participate as an interviewer to better evaluate potential hires for the department of Aviation. Accomplishments  Sponsored by the department of Aviation's Executive Assistant Director, Dave Arthur to participate in the competitive Power Pipeline Leadership Conference in Dallas, TX to represent the City of Austin. This conference gave me insights in career development and leadership planning.  Proposed a paperless system within the department and have completed the ""Keeping it Green"" project. Once implemented, using the ProCard for processing electronic invoices and E-statements received from vendors we expect to reduce the amount of time and money spent on a daily basis.  Successfully attained funding for the overdue maintenance and repair of the airport elevators and escalators regardless that the purchasing deadlines for the fiscal year had expired.  Demonstrated my keen ability to work with cross-functional teams this fiscal year by helping the short-staffed budgeting team compile the expenditures for the entire Aviation Department.  Processed accounts payable documents, and other general accounting transactions.  Assisted attorneys and the general staff with necessary courthouse filings and legal documents from external locations that needed to be delivered or picked up.  Performed daily receptionist duties by assisting internal and external customers regarding law operations and procedures as well as coordinating scheduled meetings for the department's staff.  Maintained record retention in accordance with the City of Austin Records Retention policies and procedures. Accomplishments  Gained knowledge in different financial areas such as purchasing, accounts payable, and accounts receivable.  Developed a database to record incoming invoices and the disbursement of payment to vendors to eliminate duplicate payments.  Recognized for work ethics, great customer service skills, and involvement as a team player.          Specialist Program Technician    December2005   to   April 2006     Company Name          Performed data entry of enrollment applications for child Medicaid assistance, and affordable Children's health insurance (CHIP).  Oversaw the application processing queues in the Specialty Programs Work Group, ensuring the quotas were met on a daily basis.  Reviewed all incoming applications and data entered into the eligibility database and settled discrepancies found in all stages of the process. Accomplishments  Appointed to Assistant Supervisor after 3 months from hire date due to quota exceeds that resulted in more than 1500 children enrolled in the health coverage statewide.          Accounting Clerk    July 2002   to   October 2005     Company Name          Assigned to the Accounts Receivable area to assist in creating invoices and statements, as well as monitoring account balances.  Prepared cash balance reports and ensured that bank deposits were accurately recorded.  Assisted with Accounts Payable processes such as purchase order requests, and the payment process of incoming invoices.  Monitored departmental budget utilizing balance spreadsheets that itemized expenditures, income, and estimation for future projects. Accomplishments  Developed knowledge in both areas of Accounts Receivable and Accounts Payable.  Saved the department money despite the short-handed status in staff and budget fall for over a year with assisting in both Accounts Receivable and Accounts Payable.          Education      Bachelors of Arts   :   Business Administration      CONCORDIA UNIVERSITY   Ôºç   City  ,   State  ,   US    CONCORDIA UNIVERSITY, AUSTIN, TEXAS Bachelors of Arts in Business Administration, January 2012 to December 2014        Associates of Arts   :   Business Administration      AMERICAN INTERCONTINENTAL UNIVERSITY   Ôºç   City  ,   State  ,   US    AMERICAN INTERCONTINENTAL UNIVERSITY, ILLINOIS Associates of Arts in Business Administration, November 2010 to December 2011 EAGLE PASS HIGH SCHOOL, EAGLE PASS, TEXAS        High School Diploma        High School Diploma, May 1998        Professional Affiliations    MAXIMUS, TEXAS ACCESS ALLIANCE to      Skills    Accounting, Credit, Invoices, Budget, Accounts Payable, Cash, Of Accounts, Accountant, Audits, Billing, Buying/procurement, Customer Service, General Accounting, Operations, Payments, Purchasing, Receptionist, Retail Sales, Accounts Receivable, Basis, Data Entry, Assistant Director, Associate, Aviation, Budgeting, Career Development, Contracts, Credit Card, Excellent Customer Service Skills, Executive Assistant, Fixed Assets, Maintenance, Pipeline, Purchase Orders, Reconciling, Supply Chain, The Accounts, Clerk, Estimation, Finance, With Accounts, And Accounting, Audit, Auditing, Benefits, Collection, Financial Report, Healthcare, Increase, Insurance Billing, Reconciliation, Solutions, Database, Administrative Assistant, Disbursement, Filings, Great Customer Service Skills, Legal Documents, Team Player, Medicaid, Quota   "
TEACHER,"         TEACHER       Summary     Responsible Special Education Teacher with excellent communication skills demonstrated by 10 years of teaching experience.  Skilled special needs high school teacher with the ability to work with children of various emotional and behavioral challenges.  Teacher with experience identifying children's individual and collective learning needs.       Core Qualifications         Excellent classroom management  Experience working special needs students  Interactive teaching/learning  Performance assessments  CPR certification     Differentiated instruction  CPR/First-aid certified  Behavior modification  Behavioral/cognitive skills development  Goal Setting and Implementation            Achievements      Parent Communication ¬†   Regularly met with parents to discuss student issues and course weakness areas. (30 day reviews & annual IEP)    Education Strategies ¬†   Employed special educational strategies and techniques during instruction to improve the development of study skills, social skills and test taking skills.     Lesson Planning:   Introduced new learning methods to ensure total comprehension for all students .         Professional Experience      Teacher   01/2004   to   Current     Company Name   City  ,   State       Assists in planning, developing and revising curriculum to improve vocational/educational and community awareness skills of children and adolescents with developmental and behavioral disabilities.  Plan, implement, and evaluate structured educational programs.  Completes report cards and 30 Day Educational reviews for each student.  Obtain, prepare, and organize instructional materials.  Prepare lessons and teach specified content.  Instruct students individually or in small groups.  Prepares and implements student IEP treatment plans.          Teacher Assistant   03/2001   to   12/2003     Company Name   City  ,   State       Assists in planning, developing and revising curriculum to improve vocational/educational and community awareness skills of children and adolescents with developmental and behavioral disabilities.  Assists and provides support for teacher through tutoring, classroom support and following through with learning, social and behavioral needs of assigned students.  Obtain, prepare, and organize instructional materials.  Prepare lessons and teach specified content.  Instruct students individually or in small groups.  Assists in the preparation/implementation of IEP goals.          Residential Counselor   11/2001   to   02/2002     Company Name   City  ,   State       Provide therapeutic recreation and guidance counseling for children with a wide range of psychiatric and emotional disorders, developmental disabilities and/or neurological impairments.  Interact with clients on a daily basis in order to assist clients to achieve treatment goals, earn responsibility points and maintain their levels.  Work closely with Supervisor and Coworkers in scheduling structured activities for clients to successfully interact with one another as well as with their Staff, Teachers and Parents.  Being able to run meetings, pertaining to subjects which aide in behavior management, behavior modification, anger management, peer mediation and social skills.          Office Manager   10/1999   to   11/2001     Company Name   City  ,   State       Responsible for day to day operations of a small office including tracking for accounting (Peachtree), sales leads fulfillment, shipping, receiving, invoicing and other Administrative duties.  Maintaining all customers and inventory information on tracing database (ACT) as well as processing of accounts payables, receivables, purchase orders and sales orders for all thermal analysis equipment.  Act as Administrator for Human Resource Department, which include health benefits, retirement funds and all Employee records.          Therapeutic Recreational Counselor   04/1998   to   11/2001     Company Name   City  ,   State       Provide therapeutic recreation and guidance counseling for children with a wide range of psychiatric and emotional disorders, developmental disabilities and/or neurological impairments.  Interact with clients on a daily basis in order to assist clients to achieve treatment goals, earn responsibility points and maintain their levels.  Work closely with Supervisor and Coworkers in scheduling structured activities for clients to successfully interact with one another as well as with their Staff, Teachers and Parents.  Being able to run meetings, pertaining to subjects which aide in behavior management, behavior modification, anger management, peer mediation and social skills.          Administrative Assistant   10/1997   to   10/1999     Company Name   City  ,   State       Maintain records of: deposit receivables, financial records for accounting & auditing purposes, employee payroll, track employee hours for benefits including pension, annuity and health and welfare.  Student tracking: class schedules, renewal of state licenses and updating course information.  Duties also include preparing of all Grant funded reimbursement forms, student stipend checks, Board meeting material and preparing annually approved motions of the Board - budget, policy & procedures.  Work directly under Executive Director, assisting in producing an Annual Budget and completing assignments or tasks given by Executive Director or by the Board of Trustees.          Teller/Bank Representative III   06/1992   to   08/1998     Company Name   City  ,   State       To provide high quality customer service from a teller banking station: processing transactions, quickly and accurately, adhering to established security safeguards, identification procedures and other bank policies and procedures, identify and act upon opportunities to refer customers to PNC bank specialists who sell specific products and services.          Inward Call Activation Representative   01/1997   to   09/1997     Company Name   City  ,   State       Take incoming telephone calls from customers responding to marketing offers such as promotional rates, transferring balances from one account to another, processing necessary adjustments on accounts to obtain optimal satisfaction, releasing accounts from the fraud que and producing miscellaneous reports and other duties as assigned by manager.          Therapeutic Support Staff   05/1995   to   01/1997     Company Name   City  ,   State       To provide therapeutic support to the child or adolescent in specific areas of social, behavioral and emotional concern and needs while also providing support of the child's family members, educators or other responsible adults in order to prevent more restrictive services or out of home placement.  This support also provides one on one mental health interventions to children with serious emotional disturbance, which may include positive behavioral reinforcement, emotional support, time structuring activities and time-out strategies.  This service also provides psychosocial rehabilitative activities as prescribed in the child's treatment plan and crisis intervention techniques.          Head Teacher   11/1994   to   05/1995     Company Name   City  ,   State       Caring for 12-18 month old infants while planning and implementing learning activities on day-to-day basis.          Education and Training      Master's of Science  :   Human Resource Management   5 2005       St. Joseph's University   City  ,   State        Masters in Human Resource Management         Bachelor of Science  :   Social Relations   5 1994       Cheyney University of Pennsylvania   City  ,   State        BS in Social Relations         Certifications     PDE Dual Certification for Special Education K-12 and Elementary Education k-6.       Community Involvement     Work with children ages 5-7 at New Life in Christ in the Garden Ministry as a teacher on every first Sunday of the month.  As a teacher in the Garden ministry my duties include teaching young children the lesson while incorporating various strategies to engage all children.         Affiliations     member of the YMCA Coatesville Brandywine where i volunteer as a basketball coach       Skills     accounting, accounts payables, Administrative, AOL, auditing, banking, benefits, Budget, Business Works, content, counseling, clients, customer service, databases, database, Email, financial, forms, funds, Human Resource, Internet Explorer, Internet Applications, inventory, invoicing, Lotus, Director, marketing, materials, mediation, meetings, mental health, Access, Excel, office, Microsoft Office 98, Outlook, Power Point, 2000, Word, Netscape Navigator, payroll, Peachtree, Peachtree (accounting software, policies, producing, quality, receiving, sales, SAP, scheduling, shipping, structured, Supervisor, teacher, telephone, tutoring    "
TEACHER,"         TEACHER         Summary     M ath Teacher with excellent communication skills. Organized and driven with the innate ability to stay on task. Uses effective and efficient methods of teaching while focusing on the individual needs of each student.          Highlights          Central Missouri Math Educators club member  Missouri Council of Teachers of Mathematics 2014 Conference      Tutoring experience  MS Office proficient  Organized   Timely             Accomplishments     While working for Beauty Brands I received two awards. I received the Award of Excellence and Shift Manager of the Year. The Award of Excellence is a company wide award and is awarded to one person from each district. Out of seven locations I was chosen for my district. I was presented the award at Beauty Brands annual banquet in Kansas City. I accepted the award from the founder and CEO and was recognized in front of all of home office, location managers, and other award winners. The next year I was awarded with Shift Manager of the Year for my district.         Experience     I have a little over 100 hours of observation and participation field experience. Sixty hours of my field experience are observations from algebra I at Lees Summit High School summer school and 6th grade math and social studies at Brittany Hill. Fifteen hours were spent at Holden Middle School tutoring 6th through 8th graders in various contents. I spent twelve hours observing special education students in both a general education and special education classrooms. I finished about twenty hours in a 6th grade math class at Grain Valley South Middle School. One of my peers and I taught three different lessons and led several small groups in discussions about various math articles. One lesson we taught was reviewing order of operations. Since the students were newly familiar with the information we wanted them to get some practice working on various problems using multiple operations. We played ‚ÄúI have, who has?‚Äù As each student read their equation to the class I would write it on the board so that they could visualize it and write it down. Students would call out the answer when it was their card and then we solved the problem on the board as a class before we moved on to the next card. The students really enjoyed this because it was something that we did all together and they saw it as more of a game and thought it was fun.        Work History      Company Name     January 2014   to   Current     Teacher   City  ,   State      Assigned to care for eight 18 month to 24 month olds on campus of UCM.  Duties include but are not limited to changing diapers, potty training, feeding them breakfast, lunch, and dinner, putting them down for naps, cleaning and disinfecting, ensuring the safety of the children, observing and recording data about children, and communicating with parents about their child(ren).          Company Name     October 2012   to   January 2014     Sales Lead   City  ,   State      Had duties such as food prep, baking, frosting, decorating, and washing dishes.  Also helped customers in the front house.  Greeted, took orders, consulted, and checked out customers.  I was in charge of all delivery orders and was the main delivery driver.  I was responsible for checking and responding to Facebook posts and emails.  Created up selling games and contests to motivate employees and created a promotional scavenger hunt for customers to play.          Company Name     August 2011   to   October 2012     Assistant Manager   City  ,   State      Assist with execution of annual store level financial plans to ensure that budgeted financial performance is met or exceeded.  Complete and submit all required operating reports, forms, and projects.  Conduct monthly store meeting and set goals for associates.  Ensure that store safety and security measures are communicated and are being followed and that all operational procedures are being performed.          Company Name     March 2010   to   August 2011     Shift Manager   City  ,   State      Assisted the Location and Assistant Manager with recruiting, interviewing, hiring, and training new employees.  Guaranteed that customers received 100% satisfaction and resolved customer concerns.  I ensured that employees were performing store operations effectively and that marketing plans, promotional programs, and visual merchandising were properly executed.  Assisted Location and Assistant Manager with evaluating employees.          Education      University of Central Missouri     Present       Bachelor of Science  :   Education    City  ,   State              Metropolitan Community College     2012       Associate of Arts      City  ,   State              Blue Springs High School     2009       Diploma      City  ,   State              Skills     Mathematics, tutoring, good team member, communication, childcare, managing, hiring, merchandising, recruiting, selling, recording       "
TEACHER,"         TEACHER          Facebook:    Lamaestram4kidscare@yahoo.com    Email: mariela28perez@gmail.com         Professional Summary    Highly motivated, teching professional with over 10 years of experience in a fast-paced consulting environment. Extensive experience supporting young children and parents clients consultants in high-profile technology projects. Exceptional analytical ability and talent for managing information. Certified Associate Of Applied Science In Early Childhood Education(AAS OF ECE) certification. Proficient in: Weekly Educational Project Project Communication Project Setup & Monitoring Microsoft Project Microsoft office Microsoft Excel Power point      Skills          MS Office proficient   [35]  WPM typing speed  PowerPoint  Multilingual in  [English]  and  [Spanish]   Bilingual in  [spanish]     Able to lift   [40]   pounds    Art designer : children project, children music finger play,¬†flyers, webs Ex:¬†Facebook     Loves children  Adept at working with special¬†needs children  Energetic caregiver  Home school educator  Course planning  Performing artist  Emotionally supportive  Friendly and likeable  Dependable  Calm under pressure  Fast learner           Work History      Teacher      05/2008
                                to   07/2012      Company Name   ‚Äì   City  ,
                              State      Teacher Daycare, Kid's Imaginations: Advanced administrative and project support for younge children-level consultants for special holiday project, activities, music, art, langue arts.  Project Coordination/Management Led a project to streamline and reorganize SharePoint project management system, resulting in more accessible information and enhanced support for clients.  Coordinated project plan, scheduling and budgeting for small but high-profile project during project manager's absence.  Praised for initiative and problem-solving abilities.  Advanced Administrative Support Prepared best-practice guidelines for archiving project documents.  Guidelines simplified document management process and were adopted company-wide Conducted research and trained staff on new teachers assitant guiding the class rutine and activities for circle time.  Encouraged good behaviors using the positive reinforcement method.  Established a safe play environment for the children.  Instructed children on proper health and personal habits.  Organized and engaged in recreational activities such as games and puzzles.  Dressed infants and toddlers and changed their diapers.   Communicated openly with children's parents about daily activities and behaviors.  Continually kept abreast of toy and child-related recalls and safety warnings.  Meticulously sanitized toys and play equipment.  Made nutritious breakfasts, lunches, dinners and snacks for the children.         Teacher     03/2005
                                to   05/2007      Company Name   ‚Äì   City  ,
                              State      Advanced administrative support to top class room executive in fast-paced training staff daycare.  Project Coordination/Management Coordinated the research in projects of activities for the client- child winning training proposals.  Streamlined proposal development process, resulting in significant time savings.  Created new client tracking system usining internet to fine activities.  Encouraged good behaviors using the positive reinforcement method.  Established a safe play environment for the children.  Organized and engaged in recreational activities such as games and puzzles.  Dressed infants and toddlers and changed their diapers.  Continually kept abreast of toy and child-related recalls and safety warnings.  Meticulously sanitized toys and play equipment.  Encouraged children to be understanding of and patient with others.  Allowed for ample outdoor recreation time.  Made nutritious breakfasts, lunches, dinners and snacks for the children.  Maintained a child-friendly environment with access to outdoor activities.  Engaged with children on an individual basis in a pleasant manner.         Teacher Aid      07/2003
                                to   03/2005      Company Name   ‚Äì   City        Advanced administrative support to top class room.  executive in fast-paced training staff daycare.  Consultants for special holiday project,.  activities, music, art, langue arts.  Encouraged good behaviors using the positive reinforcement method.  Established a safe play environment for the children.  Organized and engaged in recreational activities such as games and puzzles.  Communicated openly with children's parents about daily activities and behaviors.  Meticulously sanitized toys and play equipment.  Encouraged children to be understanding of and patient with others.  Made nutritious breakfasts, lunches, dinners and snacks for the children.  Allowed for ample outdoor recreation time.         Education      Associate of Applied Science  :   Early Childhood Education      2012     St Augustine college     -
                          City  ,
                          State              Associate  :   Applying Science             Applying Science Early Childhood Education (AASECE)
St Augustine college 2012       Skills    administrative, Administrative Support, streamline, arts, art, budgeting, client, clients, document management, fast, problem-solving, Project Coordination, project management, proposals, proposal development, research, scheduling, Teacher   "
TEACHER,"         TEACHER       Summary    A dedicated Teacher and Marine Corps Veteran experienced in many different working environments, I am accustomed to leading coworkers in both large and small teams to create innovative solutions.      Highlights          Experience working special needs students    Knowledgeable in distance learning techniques    ¬†Goal Setting      Strong communication skills    MS Office     Deadline-oriented       Employee training and development              Experience     August 2007   to   December 2016     Company Name   City  ,   State     Teacher        Teaching a variety of asynchronous courses (Law, Government, Algebra, Sociology, Pennsylvania History, Political Science) to all students across multiple schools in multiple states.  Create and implement individualized academic plans for gifted students as well as students with disabilities.  Create new courses for delivery via multiple LMS Platforms to client schools (to include all content and assessments).  As Department Chair duties included leading a team of 8 teachers while maintaining a high level of professionalism and technical proficiency, training new teachers and maintaining appropriate records.  As SAP coordinator duties included identifying and communication to the appropriate team members those student behaviors that presented a threat to student learning and ensuring at-risk students were connected with relevant social services.¬†  Supervisor: Rodney Slappy (1 866-990-6637)¬†         April 2006   to   July 2007     Company Name   City  ,   State     Appraisal Coordinator        Manage process of national real estate appraisals.  Facilitate communication between appraisers, lenders, buyers, and sellers.  Maintain records of all actions taken from incoming orders through to acceptance of appraisal documents and loan closing.  Troubleshoot the process via phone contact and email.          Education     12/2009     Robert Morris University   City  ,   State  ,   United States     Master of Science  :   Instructional Leadership     3.96 GPA   Credits Earned: 30 Semester hours¬†  Alpha Chi National College Honor Society        05/2006     Robert Morris University   City  ,   State  ,   United States     Bachelor of Arts  :   Social Studies     3.38 GPA   Credits Earned: 84 Semester hours¬†  Level I PA Teacher Certification Social Studies  Level I PA Teacher Certification Middle Level Mathermatics         Interests      Family  Golf  Swimming  Camping        Military Service      United States Marine Corps   June 1988 to December 1995   Highest Rank: Corporal   Squad Leader in Heavy Weapons Infantry Company

Lead, train, and inspire Marines in a heavy weapons platoon in support
of global operations while assigned to:

Weapons Company 3rd Bn. 25th Marines, Moundsville,
WV

Weapons Company 2nd Bn. 23rd Marines, Port
Hueneme, CA    "
TEACHER,"         TEACHER AND READING TEACHER       Summary     Energetic  employee  with  over 9  years experience in administrative.  Dedicated and focused  employee  who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.   support roles. Organized and professional.        Highlights          Meticulous attention to detail  Results-oriented  Self-directed  Time management      Professional and mature  Strong problem solver  Resourceful  Strong interpersonal skills            Experience     08/2016   to   Current     Teacher and Reading Teacher    Company Name   Ôºç   City  ,   State      Follow the district's curriculum for 9th grade and implement daily lesson plans for 9th grade, administer tests and analyze student performance.  Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction.  Participate in faculty/parent conferences.  Contact parents by phone and email to discuss student issues and or concerns.  Follow district policies and procedures for teachers.  Document student performance/concerns for student records.  Remain professional and ethical at all times.  Adult Education Summer School; James Irvin Education Center; Housed at Wesley Chapel High School.  English 3 and English 4 Responsibilities: Follow the district's curriculum for 11th and 12th grade and implement daily lesson plans for 11th and 12th grade, administer tests and analyze student performance.  Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction.  Contact parents by phone and email to discuss student issues and or concerns.  Follow district policies and procedures for teachers.  Document student performance/concerns for student records.            Remain professional and ethical at all times.         08/2016   to   06/2016     ELA Teacher    Company Name   Ôºç   City  ,   State      Follow the district's curriculum for 7th grade and implement daily lesson plans for 7th grade, administer tests and analyze student performance.  Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction.  Participate in faculty/parent conferences.  Contact parents by phone and email to discuss student issues and or concerns.  Follow district policies and procedures for teachers.  Document student performance/concerns for student records.  Remain professional and ethical at all times.         10/2014   to   06/2015     2nd Grade Teacher    Company Name   Ôºç   City  ,   State      Follow the district's curriculum for 2nd grade and implement daily lesson plans for 2nd grade, administer tests and analyze student performance.  Conduct group reading activities.  Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction.  Participate in faculty/parent conferences.  Contact parents by phone and email to discuss student issues and or concerns.  Follow district policies and procedures for teachers.  Document student performance/concerns for student records.  Remain professional and ethical at all times.         02/2014   to   10/2014     City Clerk    Company Name   Ôºç   City  ,   State      Receives mail, telephone calls; composes correspondence upon instruction; prepares correspondence, reports, and other material.  Oversees maintenance of office files and official City documents; issues and indexes ordinances, resolutions and agreement numbers and dates of adoption by the City Commission.  Compiles and records information concerning municipal actions; keeps abreast of and maintains city laws, ordinance, policies, and procedures, municipal services.  Record City Commission meetings; prepares and distributes minutes.  Issues cemetery permits and deeds and maintains cemetery records.  Issues business tax receipts.  Compile and forward required materials to the Municode Corporation on a quarterly basis.  Compiles and distributes City Commission meeting agendas and documents.  Serves as election official for City elections.  Obtains and maintains State of Florida notary public certification.         02/2012   to   01/2014     Reading Teacher    Company Name   Ôºç   City  ,   State      Follow the district's curriculum for reading and implement daily lesson plans for 9th grade, administer tests and analyze student performance.  Conduct group reading activities.  Foster a classroom environment conducive to learning and promoting excellent student/teacher interaction.  Participate in faculty/parent conferences.  Contact parents by phone and email to discuss student issues and or concerns.  Follow district policies and procedures for teachers.  Document student performance/concerns for student records.  Remain professional and ethical at all times.         01/2004   to   02/2012     Bookkeeper    Company Name   Ôºç   City  ,   State      Worked with all teachers responsible for school accounts.  Issued purchase orders.  Communicated with companies to purchase materials, etc.  Collected and deposited money.  Made sure accounts stayed balanced.  Check writing-e.g.  Paying invoices, reimbursements for purchases, athletic travel expenses, etc.  Balanced school internal account.  Checked in all merchandise that was ordered.  Communicated with the district office on purchases and procedures.  Followed district policies and procedures for bookkeeping.  Entered payroll for the school, new employee processing of paperwork, transfer paperwork, etc.  Secretarial duties as assigned by the Principal.         10/2002   to   01/2004     Secretary III    Company Name   Ôºç   City  ,   State      Answered phones.  Directed parents and visitors to school.  Any duty issued by the principal.          Education     December 2011     Bachelor of Arts  :   Elementary Education Reading Endorsed and ESOL Endorsed    Saint Leo University   Ôºç   City  ,   State      Elementary Education Reading Endorsed and ESOL Endorsed 3.59       May 1991     Associates Degree  :   Advertising Design    Cazenovia College   Ôºç   City  ,   State      Advertising Design        Skills    bookkeeping, conferences, email, English 3, English 4, instruction, lesson plans, materials, meetings, mail, money, office, notary public, payroll, policies, reading, Secretarial, tax, teacher, telephone, phones, phone   "
TEACHER,"         MATH TEACHER
MATH INTERVENTION TEACHER       Summary    Seeking an Academic Advisor Position Lifelong learner who continually strives to understand and implement best practices; strong proponent of ongoing professional development and training. Experienced with extensive knowledge of: regulatory standards and frameworks; planning instruction; instructional strategies; behavior management techniques; and structuring positive and engaging environments that maximize performance. Proven ability to work well with diverse populations within the corporate and educational setting. Contributes to the success of company by managing relationships with internal/external customers, vendors, and suppliers. Key characteristics, attributes and values: integrity, hard worker, reliable, honest, diligent, thorough, collaborative and approachable.           Experience      Math Teacher
Math Intervention Teacher   02/2008   to   08/2014     Company Name      Serve as an instructional leader, accountable for managing inclusive classes comprised of 22-27 students of varying learning levels and capabilities.  Challenged to deliver highly engaging lessons, accommodate different learning styles and elevate the performance levels of students.  Strategically incorporates extensive business skills honed over the years to efficiently and effectively manage the classroom, develop lessons plans and assess student performance.  Combines traditional teaching approaches with modern techniques and tools.  Guides students through the learning process with clear statements about the purpose for learning the new skill, clear explanations and demonstrations of the instructional target, and supported practice with feedback until independent mastery has been achieved.  Encourages higher ordered thinking by use of inquiry based learning.  Provides students with questions, methods and materials while challenging students to discover the relationships between the variables.  Highlighted Achievements / Contributions: Recognized as a top performer, named Team Lead multiple years.  Achieved a 100% pass rate at this Title I school.  Demonstrated ability to gain the trust and respect of students and convey confidence in their abilities.  Hand-picked to serve as the Math Intervention Teacher to provide support to the entire school.  Selected to be a member of the Mentor Team, providing support to the entire district.  Coached, mentored and trained first year teachers on best practices.  continued on page two.             08/2004   to   05/2005     Company Name            New Store Coordinator   11/2003   to   08/2004       Began as a temp and quickly promoted to New Store Coordinator; worked closely with the Director of Store Services and Division Sales Development Management to coordinate and manage the store opening process.  Tasked with project managing issues, ensuring strict adherence to scheduling and working with various departments and vendors to assure stores had the equipment, merchandise and resources required to open on time.  Assisted in the successful opening of over 20 stores throughout the country.  Scheduled and tracked logistics and supply chain, ensuring merchandise arrived in the proper quantity, on time and at the correct location.  Leveraged knowledge of PowerPoint, Excel and MS Word to develop and modify several reports for the management team.  Highlighted Achievements/ Contributions: Developed a reputation as a key resource and creative problem solver willing to go above and beyond to achieve goal.  Strategically leveraged communication skills to manage people, problems and expectations; earned a distinction as an approachable resource able to motivate and influence people to action.  Farmers insurance - TN Property Adjuster Gained exposure to and an understanding for the construction process and appraisals; tasked with investigating, evaluating properties and applying technical knowledge and customer services skills to affect fair and prompt closure of property and liability claims.  Conducted onsite evaluations and appraisals of structural damage.  Worked cohesively with builders and contractors to restore affected areas, leveraged extensive training in the construction process.          Liability Specialist   08/1998   to   08/1999     Company Name      Conducted initial investigation of auto claim and diligently analyzed damage repair costs.  Maintained extensive contact with law enforcement and customers; participated in arbitration.          Education      Bachelor of Science  :   Multidisciplinary Studies English        Multidisciplinary Studies English        Texas Teaching Certification, ESL Certified, CPI (Crisis Prevention Institute)                  Skills    arbitration, communication skills, CPI, creative problem solver, customer services, insurance, law enforcement, Team Lead, logistics, Director, managing, materials, Math, Mentor, Excel, PowerPoint, MS Word, page, Sales Development, scheduling, supply chain, Teacher, Teaching   "
TEACHER,"         KINDERGARTEN TEACHER       Summary     Dedicated educator committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students.   Skilled ESL Instructor who uses effective and efficient methods of teaching, while focusing on the individual needs of each student.        Skills          Microsoft Office       Academic assessment methods     Whole Brain Teaching techniques as classroom management/procedures   Certified ESL Instructor     Proficiency in  differentiated insdtruction            Co-teaching
experience in kindergarten

  Experienced
with Smart Board   Proficient in MS Word, PowerPoint, Excel            Experience     09/2013   to   Current     Kindergarten Teacher    Company Name   Ôºç   City  ,   State      Implemented Daily 5 Language Arts and Daily 3 Math  Multi-Tier System of Supports(MTSS)   Proficient in Dibel and TRC assessments  Differentiated
tasks/activities  Collaborating Member of the Schedule Committee for SPEC/LRE  Co-Teach with LBs1 in Language Arts and Math         09/2007   to   09/2013     First Grade Teacher    Company Name   Ôºç   City  ,   State       Collaborated with colleagues on developing new classroom projects and monthly themes.      Encouraged children to be understanding of others.          Promoted good behaviors by using the positive reinforcement method.            09/1999   to   09/2007     Third Grade Teacher    Company Name   Ôºç   City  ,   State       Created and implemented developmentally-appropriate curriculum that addressed all learning styles.       Distributed quarterly educational assessments, similar to report cards, to each parent.      Local School Council Teacher Representative            Education     2015     ELL  :   Endorsement    North Park University   Ôºç   City        Endorsement       2002     M.A  :   Teacher Leadership    Roosevelt University   Ôºç   City        Teacher Leadership       1998     B.A  :   Early Childhood Education    National-Louis University   Ôºç   City        Early Childhood Education        Skills    Co-teach with LBs1 inclusion and ELL students,¬†Differentiated Instruction, Excellent student and parent relations, Technology Integration, Classroom Management, Character Development, SMART Board, MS Word/PowerPoint/Excel   "
TEACHER,"         ASSISTANT TEACHER       Summary     An organized professional, with experience fostering a cohesive student learning environment. Experience working with students of all abilities. Uses effective and efficient methods of teaching while focusing on the individual needs of the student.¬†       Highlights          Excellent classroom management   Data-driven curriculum    Effectively works with parents¬†   Differentiates instruction    Collaborates with Colleagues¬†       CPR/First-aid certified  SEI Endorsed¬†  Special Edu. Certified¬†  Dual Certified¬†    Competent in SMARTboard technology      Elected member of School Site Council¬†              Experience     09/2014   to   Current     Assistant Teacher     Company Name   Ôºç   City  ,   State            Worked cooperatively with special education teachers to modify curricula for special education students according to Individual Education Plans.          Applied progressive teaching principles to a class of 9 Social-Emotional students.¬†       Taught Social Studies and Math to grade 8.          Established and enforced rules for behavior and procedures for maintaining order.           Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.                09/2014   to   06/2014     Teacher Assistant    Company Name   Ôºç   City  ,   State         collaborated with the Severe Special Education teacher in order to best meet academic and other specific needs of the individual students in a resource and inclusion setting.  Created conditions for social-emotional students to make academic and life skill gains.¬†  Kept consistent communication with parents to address student's weekly progress.¬†         09/2013   to   08/2014     Severe Special Education Paraprofessional     Company Name   Ôºç   City  ,   State            Worked cooperatively with teachers to modify curricula for special education students according to Individual Education Plans.      Supported and modified curriculum in the general education setting, in order to best meet the needs of the student.¬†  Worked 1:1 with severe disabilities.¬†  Provided 1:1 support, as a job coach in an alternative setting.¬†  Assisted the severe special education in explicitly teaching life skills to a group of 7 students.¬†          Education     May 2016     Master of Arts      American International College   Ôºç   City  ,   State         Moderate Disabilities 5-12  SEI Endorsement¬†  3.72¬†GPA ‚Äã          May 2013     Bachelor of Arts      Emmanuel College   Ôºç   City  ,   State        Bachelor of Arts: History  Concentration: Secondary Education           Qualifications      Moderate Disabilities Initial License¬†  History 8-12 Preliminary License  SEI Endorsement¬†  Severe Disabilities Initial License  * Pending¬†      "
TEACHER,"         ENGLISH TEACHER       Summary     Well organized, thorough, dedicated professional with documented success in undertaking various tasks and responsibilities. Experience in educational, office, and customer service environments. Degree in social work and TESOL certified, teaching English to speakers of other languages. Skilled in the use of technology and the presentation of impactful instruction in a classroom environment.        Skills          Creative Lesson Planning  Instructional Best Practices  Curriculum Development  Classroom Management  Standardized Testing  Learner Assessment  Technology-Based Instruction      Customer Service  Problem Resolution  Communication / Presentation  Interpersonal Relationships  Teamwork  Special Needs Students  Compliance / Policies / Procedures            Experience      English Teacher   08/2016   to   08/2017     Company Name   City  ,   State       Planned and implemented lessons increasing vocabulary and sentence structure for students.  Organized and participated in school activities and English camp for summer and winter vacation periods.  Created challenging and engaging lesson plans.  Successfully improved students' listening and speaking skills through diverse conversational activities.          English Teacher   11/2015   to   03/2016     Company Name   City  ,   State       Taught English for kindergarten students.  Participated in school recreational and social activities and national holiday celebrations.          Shampoo Staff   08/2007   to   01/2014     Company Name   City  ,   State       Completed the shampooing procedure carefully after determining client's preferences,.  Applied shampoo, massaged scalped, washed and dried hair.  Assigned schedules for employees, organized products and the salon's appearance.  Recommended product solutions based on the needs of customers.  Trained new employees and products and procedures.  Helped build the business by delivering excellent service, developing loyal customers.          Counselor    Company Name   City  ,   State       Provided and maintained the highest standard of community based rehabilitation services within a team of direct service staff.   Supported psychiatric rehabilitation and case management services to clients with mental illness.  Interacted with clients on a daily basis, assisted with basic living skills, group activities, and outings..          Education      Bachelor of Arts  :   Social Work - Minor in Sociology    University of Maryland   City  ,   State                 Study Abroad   2015       Yonsei University   City  ,     South Korea             Certifications     Teaching English to Speakers of Other Languages, (TESOL)       Computer Skills     MS Office - Word, Excel, PowerPoint, Outlook    "
TEACHER,"         SUBSTITUTE TEACHER           Skills    Computer literate, drivers, listening, natural, packaging, quality, rapport, teaching      Experience      Substitute Teacher     01/2014   to   11/2014      Company Name   City  ,   State      Prepare lunch
Direct children for recess
Aid in teaching class.         Teacher aid     08/2011   to   06/2012      Company Name   City  ,   State      Welcome children and direct them to the proper area for that day.  Assist children with assignments and lead them to completion of assignments.  Assist with manners and lunch prep.  Teach Yoga to students.  Attend any field trips and supervise activity.         Forklift driver     04/2009   to   Current      Company Name   City  ,   State      Safely move any product to the proper location after unloading it from the truck.  Check weight and product
packaging as its unloaded.  Keep all area's clean and clear of trash while production is going.  Take care of any paperwork and make
sure it is legible.         Quality Assurance Technician/ forklift driver     06/2003   to   06/2006      Company Name   City  ,   State      Performed proportions and weight tests.  Printed and checked labels.  Checked chlorine and metal detection of
each line.  Checked in products and conducted temperature verifications for each product.  Bailed boxes, loaded tied bails into trucks, unloaded products and any box trucks, arranged products from
oldest to newest, and printed labels to tag each product as they came in.  Worked closely with drivers and product teams to ensure quality.         Education and Training      Associate of Applied Science  :   Business Management   July 2012     Fortis College Online   City  ,   State      Business Management       Associate of Applied Science  :   Criminal Justice   March 2011     Fortis College Online   City  ,   State      Criminal Justice       Associate of Applied Science  :   Automotive Technology   June 2008     Lincoln College of Technology   City  ,   State      Automotive Technology      "
TEACHER,"         SUBSTITUTE TEACHER         Skills        Outlook, Excel, Word, PowerPoint, QuickBooks and OneNote            Experience     09/2016   to   Current     Substitute Teacher    Company Name   Ôºç   City  ,   State      Design learning environment to meet educational development objectives.  Responsible for classroom schedule, subject matter, selection of materials and media, development of learning activities and documentation of plans.  Establish positive relationships with students, parents, fellow teachers and school administrators/staff.  Provide regular feedback to parents regarding work and behavior in class.         09/2015   to   04/2016     Maintenance Technician    Company Name   Ôºç   City  ,   State      Managed 100+ lots and ensured maintenance requests were fulfilled in a timely matter.  Maintained electrical, plumbing and landscaping.  Informed management of potentially dangerous electrical equipment and faulty instrumentation.  Recommended new equipment and maintenance procedures to the facility manager.         04/2012   to   06/2014     Sales Associate    Company Name   Ôºç   City  ,   State      Enthusiastically conversed with customers about purchase needs and available products.  Inquired about buying experience, item preferences and future purchases.  Tracked inventory and prepared for promotions by setting up displays, adding signage, and retagging merchandise.  Recommended appropriate items and direct or lead customers to selections.          Education and Training          Bachelor of Arts  :   Business Administration Management    Eastern Oregon University   Ôºç   City  ,   State      Business Administration Management        Skills    buying experience, documentation, inventory, selection of materials, Excel, Outlook, PowerPoint, Word, plumbing, QuickBooks     "
TEACHER,"         PRE-SERVICE TEACHER         Summary    Seeking a middle grades ¬†math or science teaching position where I can contribute my creativity, classroom management, and instructional skills.      Education and Training      Bachelor of Science  :  Middle Grades Education (Science Concentration)   May 2017     North Carolina State University  ,   City  ,   State      GPA-3.0        Associate of Arts     May 2014     Caldwell Community College and Technical Institute  ,   City  ,   State      GPA-3.45        Experience      Company Name    City  ,   State    Pre-Service Teacher   03/2017   to   04/2017       Independently taught a 7th grade science study hall class  Constructed lesson plans, observed, and taught 7th and 8th grade Biology  Implemented technology and hands on learning activities in the classroom  Made modifications and accommodations for ESL learners  Helped instructors construct lessons that align with 21st Century Science Education             Company Name    City  ,   State    Pre-Service Teacher   01/2017   to   03/2017       Observed, assisted, and taught in a 7th grade science classroom  Planned and prepared daily lessons a week in advance of teaching them¬†  Modified instruction and assessments to fit learners needs  Attended 7th grade team meetings, staff professional development, and parent conferences          Company Name    City  ,   State    Sports Supervisor   02/2016   to   03/2017       Checked in officials and participants upon arrival to their designated sport  Cleaned facilities  Gave First Aid help, and was CPR certified if that was needed  Set up fields/facilities before games          Company Name    City  ,   State    Clothing Specialist/Cashier   07/2013   to   08/2014       Provided customer service  Maintained a tidy workspace  Ensured correct currency in the tills upon closing of the store  Stocked, blocked, and set up shelves/displays          Skills          Time Management  Creativity  Effective Communication  Patience      Multi-Tasking  Organizational/Planning  Critical Thinking  Teaching            Accomplishments      Supervisor of the Bi-Week   Rookie Official of the Year¬†   National Honors Society  NCSU Club Volleyball        Certifications      CPR & First Aid        "
TEACHER,"         INCLUSION TEACHER       Professional Summary    Highly motivated and student-focused educator with a key focus on the individual needs of students. Offers a comprehensive knowledge of special education requirements and behavioral modification practices. Empathetic professional who is accommodating to the development of lesson plans. Stimulates interests in learning. Employs differentiated learning methods. Proven track record of success in increasing students' knowledge with a desire to maintain excellence in education. Offers key success in providing instructions and consulting expertise.
* Interventions & Behavioral Control
* Technology Integration & Analysis
* Educational Principles & Formulas	* Develops and Implements Lesson Plans
* Communications & Interpersonal Skills
* Classroom Management & Assessment	* Special Education/Teacher for the Visually Impaired
* Elementary & Secondary School
* Transition and Social Assistance      Core Qualifications          Proficienct              Experience      Inclusion Teacher   01/2010   to   01/2011     Company Name   City  ,   State       Provided instruction to students within the special education classrooms; designed curriculum to support the intellectual, physical, social, and emotional needs of students.  Created assignments and examinations for all students and implemented Individualized Education Plans; administered tests and scored homework.  Worked closely with teachers, administrators, and social workers; updated and maintained confidential student files and communicated progress and requirements.  Produced progress or status reports for parents or guardians.  Authored the annual Individualized Education Program and re-evaluation criteria for students within the special education classrooms; maintained compliance with strict requirements and best practices.          Teacher / Special Education /Teacher Behavior Specialist   01/2005   to   01/2012     Company Name   City  ,   State       Formulate curriculum-based plans to maximize student productivity, potential, and knowledge within special education classrooms; provide world class education in the daily living skills and general education subjects, including English, reading, and writing.  Collaborate with the cross-functional teams, including administrators, testing specialists, and counselors to develop and implement plans to meet the needs of all students.  Work closely with parents to promote at-home learning and independence; provide referrals to external resources.  Developed interventions, functional behavior assessments, and behavioral plans; fostered a positive and safe educational environment and controlled the behavior of children; executed direct programs.  Planned, coordinated, and led new activities within the classroom; integrated instruction, work time, and demonstrations, providing each student with the opportunities to observe, explore and question.  Coordinated the transitional activities with parents, educators, and service providers; implemented customized plans based on the direct needs of students and collaborated with internal/external staff.  Execute Individualized Education Plans for visually impaired students; evaluate medical records, conduct vision assessments, and provide consultation and technical support.          Occupational Teacher   01/2005   to   01/2010     Company Name   City  ,   State       Analyzed and identified the individual and collective needs of all students; assessed performance deficiencies and ensured successful execution of practices.  Developed and implemented Individualized Education Plans to meet the individual requirements of each student; fostered a stimulating learning environment to facilitate the growth of students and maximize academic potential.  Established and executed behavioral expectations or consequences and initiated key interventions as necessary; ensured compliance with classroom standards.  Provided one-on-one and group lessons for students; pinpointed and addressed the direct learning requirements of students and communicated with all parents and internal staff to stimulate interests.          Speech Therapist   01/1991   to   01/2005     Company Name   City  ,   State       Developed and implemented individualized speech therapy plans; coordinated treatment sessions, oversaw communication progression, and adjusted plans as necessary to achieve optimal results.  Maintained accurate and detailed records of students and performed evaluations.  Worked closely with classroom teachers and administrators to communicate key requirements and create instructional plans; maintained confidentiality in highly sensitive matters.  Collaborated with student's service providers and generated community referrals.  Sourced and selected appropriate technologies and materials to meet the requirements of students; maintained contact with parents to ensure proper integrations of devices in the daily lives of children.          Education      Master of Science degree  :   Special Education Preschool Handicapped Children    Hampton University   City  ,   State       Special Education Preschool Handicapped Children        Master of Science degree  :   Education        Education        Bachelor of Arts degree  :   Special Education Hearing Impaired Children    Hampton University   City  ,   State       Special Education Hearing Impaired Children        Bachelor's BA degree  :   Special Education / Hearing Impaired completed        Special Education / Hearing Impaired completed          Interests    Daycare Children Tutor - Reading and Language Arts
*After School Program Tutor - Grades 1 through 5      Skills    academic, consultation, Educator, English, functional, instruction, materials, progress, reading, speech therapy, Teacher, technical support, vision      Additional Information      Volunteer Experience and Community Affiliations
*Daycare Children Tutor - Reading and Language Arts
*After School Program Tutor - Grades 1 through 5     "
TEACHER,"         DIRECTOR/PRESCHOOL TEACHER       Summary     Personable education professional driven to inspire students to achieve personal and academic success.        Highlights          Exceptional written and verbal communicator  Committed to cultivating student leadership  Innovative thinker         Natural leader  Positive and cheerful  Active listener            Accomplishments     Designed and implemented new  programs to bring in more families and revenue to my school.        Experience     08/2008   to   Current     Director/Preschool Teacher    Company Name   Ôºç   City  ,   State      Responsibilities to include: Curriculum, Enrichment, Continuing Education, Human Resources, Staff Development, Registrar, and the purchase of all supplies.  Respond to all inquiries (email, answering machine, in person) in a timely manner.  Schedule tours upon request.  Organize the registration process.  Determine pre-registration date for alumni and returning students.  Attend job interviews as required for any teacher or assistant teacher positions.  Arrange for staff substitutes and notify the bookkeeper of staff personal, sick, substitute days, lunch bunch, and staff meetings.  Distribute staff paychecks.  Develop and run annual curriculum planning meeting with staff prior to each new school year.  Responsible for staff development: encourage and motivate staff members to reach personal and school goals.  Review teacher's curriculum plans on a regular basis.  Conduct staff observations in conjunction with Hollis Preschool Board.  Be familiar with the NH Child Care Licensing and Operating Standards to ensure that the school meets the requirements.  Ensure that the facility maintains safety standards while children are present.  Oversee, help and mentor the Kindergarten club teachers in all aspects of the position requirements.  Maintain a positive attitude and act as a team player by supporting new ideas and teaching practices and contributing to the collaborative environment of Hollis Preschool.  Teach classes in accordance with the curriculum established.  Work closely with Curriculum Committee.  Write student evaluations for parent conferences.  Plan and organize field trips.         09/2006   to   06/2008     Lead Teacher    Company Name   Ôºç   City  ,   State      Responsible for planning, preparing and implementing all aspects of each student's educational goals and objectives according to their IEP.  Wrote progress reports, maintained documentation and participated in the TEAM meeting process.  Working alongside therapists and instructional aides as part of a collaborative team.         06/1999   to   08/2006     Kindergarten Teacher    Company Name   Ôºç   City  ,   State      How many people can say that every day they make a difference in the lives of many students, differences that will shape the adults that those kids will become.  This is a reflection of my career as a Kindergarten Teacher.  We are giving students their very first experience of school.  If they enjoy Kindergarten and feel successful and good about themselves, that will progress with them to the next grade levels.  Helped children develop self-confidence, develop social skills, learn problem solving skills, and to help children feel safe in a friendly, nurturing environment.  Assisted students with a love for learning and build a spirit of cooperation in the classroom.  Developed social, emotional, creative, physical and cognitive needs of each individual student.  Provided each child the opportunity to socialize and learn important skills, such as respect, good citizenship and trustworthiness.  Helped build self-esteem and stress that every child is a valuable and capable person.  Develop a unique and personalized curriculum.  Extensive daily interaction with faculty, staff, parents and students.         01/1999   to   04/1999     Mental Health Counselor    Company Name   Ôºç   City  ,   State      Processed extensive evaluation of patients and their individual needs.  Conducted individual and group counseling with patients experiencing personal, social, behavioral, or family problems.  Led in-group discussions.  Planned and led workshops on educational topics, i.e.: drug and alcohol prevention, anger management, family concerns, dispute resolution, and behavior/motivation concerns.  Provided encouragement both personally and professionally.  Followed state-mandated reporting and referral procedures for patients contemplating suicide.  Participated regularly in family conferences and consulted with family, schools, hospital administrators regarding patient progress.  Familiarized self with all NH state laws and regulations.          Education     May 1999     Bachelor of Arts  :   Psychology Child Welfare    University of West Florida   Ôºç   City  ,   State      Psychology Child Welfare        Skills    bookkeeper, Child Care, conferences, counseling, documentation, Educator, email, Human Resources, Internet navigation, meetings, mentor, Microsoft Office products, next, Organizational, evaluation of patients, problem solving skills, progress, reporting, safety, Staff Development, Teacher, teaching, team player, Time Management, unique, Workshops   "
TEACHER,"             PRESCHOOL TEACHER       Professional Summary      Efficient, accurate and detail-oriented with and innate drive to provide exceptional service. Also¬† experienced  ¬†professional  ¬†with strong leadership and relationship-building skills.          Skills      Strong communication skills  Microsoft Office  Staff motivator    Commitment to quality and service  Profit enhancement  Employee hiring and retention        Work History      Preschool Teacher     February 2010   to   August 2015      Company Name   -   City  ,   State      Collaborated with  teachers  to ensure the delivery of efficient, high-quality service.    Successfully initiated and implemented  projects  which resulted in  positive outcome .          Supervisor     February 2004   to   January 2010      Company Name   -   City  ,   State      Reviewed weekly inventory charts and recorded facility needs.  Consistently received positive feedback from guests on performance reviews.  Provided coaching, mentoring, and consultation to staff to enhance staff development.    Worked directly with  retail vendors  to achieve  excellent customer service.      ‚Äã        Team Member     January 2001   to   March 2003      Company Name   -   City  ,   State      Supervised and coordinated dining room activities and employee schedules.  Set-up and operated line for birthday parties.         Education      Chattahoochee Technical College     Current     City  ,   State

Associate of Applied Science

              :   Business Management                   Valdosta State University           City  ,   State       Business            "
TEACHER,"         BI TEACHER       Summary    Motivated teaching professional with over 25 years' experience addressing student needs and ensuring
proper student social/emotional development.      Core Qualifications          School improvement committee  Positive atmosphere promotion  Active participation in Truancy Committee   Administrative management       Experience working special needs students  Effectively work with parents  Differentiated instruction  Behavior modification  Instructional best practices  Goal setting and implementation              Professional Experience     08/2005   to   Current     BI Teacher    Company Name   Ôºç   City  ,   State      Modified the general education curriculum for special-needs students based upon a variety of
 instructional techniques and technologies.  Wrote Functional Behavior Assessment, and Behavior Intervention Plans to improve academic
success in the classroom.  Created a desirable and safe environment for behaviorally challenged students.  Met with parents to resolve conflicting educational priorities and issues.  Taught all four core subjects and social skills.  Developed a Student Success Plan that has kept the suspension of my ""At-Risk Students"" to 5%.         08/2000   to   06/2005     Middle School Resource Teacher    Company Name   Ôºç   City  ,   State      Taught English and math to 9th-12th graders:  Implementing the use of technology, such as the
internet to create lessons when materials were lacking.  Developed program to work with students and increase interest in higher learning.  Collaborated with a team of faculty to develop a tutorial program for students in need of extra help.  Fostered meaningful relationships among students through student field-trip retreats and team-work
community service projects.         08/1988   to   05/1999     Resource and Self-contained Teacher    Company Name   Ôºç   City  ,   State      Taught in a gang-affiliated school, managing 3-4 gangs in a class setting.  Constantly adjusting to students entering and exiting my program.  Successfully improved student participation in the classroom by creating a safe and conducive to
learning environment.  Modified the general education curriculum for special-needs students based upon a variety of
 instructional techniques and technologies.  Planned, implemented, monitored, and assessed a classroom instructional program that was
consistent with Albuquerque School District regulations.  Developed and taught lessons on relevant children's social economics and themes to promote
 student interest.  Met with parents to resolve conflicting educational priorities and issues.  Created an after-school sports program for an alternative to gang life.          Education and Training          Masters of Arts  :   Education Administration    Whitworth University   Ôºç   City  ,   State      Education Administration            Master of Arts  :   Elementary Education/Technology    University of New Mexico   Ôºç   City  ,   State      Elementary Education/Technology            Bachelor of Science  :   Special and Elementary Education    New Mexico State University   Ôºç   City  ,   State      Special and Elementary Education       2017
1995
1988
1983     Associate of Arts  :   Education    Clarendon College   Ôºç   City  ,   State      Education              Skills    academic, Interpersonal skills, economics, English, Functional, instructional design, lesson plans, managing 3, materials, math, Teacher, team-work   "
TEACHER,"         ASSISTANT TEACHER       Summary     Childcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful. Works hard to identify and address behavioral and educational issues.        Highlights          Positive and cheerful  Active listener  Head Start program knowledge  Certified in Early Childhood Education  Infant, toddler and preschool curricula   Reliable    Approachable  Playful  Highly organized              Experience      Assistant Teacher   05/2014   to   11/2014     Company Name   City  ,   State      Read stories to the children and taught them painting, drawing and crafts.   Disciplined children and recommended other measures to correct behavior.   Carefully monitored children's play activities.   Maintained daily records of activities, behaviors, meals and naps.   Communicated with children's parents and guardians about daily activities, behaviors and problems.   Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.          Student Teacher   02/2013   to   02/2014     Company Name   City  ,   State      Plan/ implement developmentally appropriate curriculum for 4-5 year olds children in a VPK classroom. Assess children's progress towards VPK standards through daily observation. Design and maintain a nurturing learning environment for young children.         Supportive VPK Student Teacher   01/2013   to   01/2014     Company Name   City  ,   State       Assist teacher in setting up learning centers, carry out activities with children.  Serve meals to children, family style.  Supervise children during playground area.  Summary of qualifications.          Education      Early Childhood Education Department of children and Families Certification: 45 Hours including VPK Literacy Department of Education Certification: Early Childhood Professional Certificate, recognized by State of Florida as equivalent to National Child Development Associate Credential American Red Cross Frist Aid and CPR for  infant, Child, and Adult Volunteer Experience      2014       Fort Myers Institute of Technology   City  ,   State               Early Childhood Professional Certification  :   Special Olympics   Present           Special Olympics        Skills      CPR  Serve Meals  Preschool Teacher  Computer Skills  Publishing Software Skills     "
TEACHER,"         LEAD TEACHER       Summary    To secure a position where I can utilize my skills, work ethic, achievement where we it can be an asset to
your company.      Highlights        Knowledge of Windows Microsoft Word, PowerPoint & Excel and Internet Explorer hair stylist and makeup
stylist.            Experience      Lead Teacher   12/2015   to   06/2016     Company Name   City  ,   State        Promoted good behaviors by using the positive reinforcement method.      Maintained daily records of children's individual activities, behaviors, meals and naps.         Assigned to work with academic education director to provide and maintain a positive and appropriate educational program that meets the social, emotional, physical, and intellectual needs of the children within my care.   Established a safe play environment for the children.    Accomplishments During my time at this job i have learned to understand children at different age group, and how they function as their brain developed and interact with their peers.          Passenger Service   06/2015   to   12/2015     Company Name   City  ,   State        Greet passengers and check documents  Input passengers information into the computer   Checked baggage and collected baggage charges.    Printed itineraries and tickets for an average of  30  passengers per flight.     check in passengers for flight resevations  Escort first and business class passengers to lounge  Check and scan boarding pass before passengers board the plane          Teachers Aide   01/2015   to   03/2015     Company Name   City  ,   State       Assigned to work one and one with child that has autism.  Assistant to the one and one with his/her academic needs as well as toiletries.  Do daily activities that are random for him/her to get acquainted withe the lesson/task          Direct Support Professional   09/2014   to   04/2015     Company Name   City  ,   State       check communication log for appointments and daily goals for service recipients.  Read Record and share observation with other members of the team.  Respect the rights of the service recipients and teach them to speak up for themselves.   Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems.     Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene.       Acted as a role model for clients by exhibiting positive behaviors.              Education      Associates of Science  :   Teachers Education   December 2010       Medgar Evers College   City  ,   State       Teachers Education        High School Diploma  :   Liberal Arts   2005       Thomas Jefferson High School   City  ,   State  ,   USA             Willing to relocate: Anywhere      Skills    academic, autism, book, clients, customer service, database, Internet Explorer, director, Excel, PowerPoint, Windows, Microsoft Word, purchasing, quick, Read, sabre, Sales, Staffing, Inspect vehicles      Additional Information      Willing to relocate: Anywhere
Authorized to work in the US for any employer     "
TEACHER,"         GUEST TEACHER       Professional Overview    A detail - oriented, high energy Social Science Teacher with the ability to motivate students to work at optimum levels
while maintaining a comfortable, creative environment, and keeping a clear perspective of goals to be accomplished.
Experience in helping students broaden perspectives through aligning subject matter to present day experience and
events.      Core Qualifications          Creative lesson planning      Excellent relationship building skills  Experiential learning          Interpersonal, oral, and written communication skills      Differentiated learning  Positive and encouraging  Able to work independently and as a member of a team  Curriculum lesson plan development            Accomplishments      Secondary 7-12 Social Studies.  Issued:  11/17/15.        Education      MBA  ,   Business   2006     University of Nevada   Ôºç   City  ,   State     Business       Bachelor of Science  ,   Education Social Science    Emporia State University   Ôºç   City  ,   State     Education Social Science       Experience      Guest Teacher     Jan 2015   to   Current      Company Name   Ôºç   City  ,   State     Managed classroom responsibilities and maintained continuity of the learning process.  Incorporated cooperative education and role playing activities to establish a relationship between course material.  and student's life experiences.  Encouraged critical thinking skills through the use of challenging debate.         National Account Manager     Jan 2005   to   Jan 2014      Company Name   Ôºç   City  ,   State     Promoted to develop deeper HQ & regional relationships and grow gaming and lodging business channel.  Managed the relationships between Starbucks Coffee and MGM International, Caesars Entertainment, Station¬† Casinos, Intercontinental Hotels, Hilton Hotels.   Credited with Starbucks Coffee store growth along Las Vegas strip from zero base to present day $105mm annual revenue.   Built strategic alliances with internal and external teams that resulted in  sustained revenue growth over 14 Yrs.           Regional Sales Manager     Feb 2000   to   Jan 2005      Company Name   Ôºç   City  ,   State     Led internal cross-functional and external teams to ensure franchise store growth and timely store openings and execution of foodservice agreements for regional business in California, Nevada and Arizona.  Established lodging and gaming as a viable business segment for Starbucks Coffee Company.  Accomplishments Leveraged corporate executive relationships to launch customized, franchise stores for high profile casinos and lodging business partners.  Expand customer and product base beyond franchised locations to eventually secure corporate distribution mandates resulting in excess $105 million in ongoing annual revenues for gaming and lodging segment.  Increase number of license stores along the Las Vegas strip from 1 to 51 high volume locations.  Presented comprehensive instructional seminars at regional and national meetings.  Topics included site selection, product placement from a branding perspective, building a business case to show ROI, contract compliance, and identifying new distribution opportunities.  Led internal cross-functional and external teams to ensure franchise store growth and timely store openings.  Established lodging and gaming as a viable business segment for Starbucks Coffee Company.         Publications     Oral History    www.lawrence.lib.ks.us/oralhistory/nether.html ¬†       Presentations       Corporate Culture    https://www.youtube.com/watch?v=TAtH6y7ebDo       Memberships/Scholarly Societies     Fraternity    www.lasvegasnupes.com/curtisnether.html ¬†       Skills    branding, business case, Interpersonal, oral, critical thinking, functional, lesson planning, meetings, Microsoft Office, Outlook, relationship building, seminars, written communication skills   "
TEACHER,"         SUBSTITUTE TEACHER         Summary    HEALTH ADMINISTRATION HOSPITAL OPERATIONS PUBLIC SERVICE major. An intelligent, enthusiastic young professional with a progressive career in healthcare administration and looking for outstanding opportunities. Experience working in various industries and capable of applying distinct skills and strategies to achieve professional goals. Motivated and organized. Attention to Detail Administrative Support Understanding of healthcare policy Patient Scheduling and Billing Knowledgeable of HIPPA Laws Records Keeping      Highlights           ¬†Highly proficient in all Microsoft Programs (Word, Excel, PowerPoint, Outlook), with great attention to detail        Effective verbal, listening and written communication skills, and problem solving skills     Motivated, passionate and organized, able to manage and complete multiple tasks and duties
         ¬†Well practiced in administrative support and experience working in customer service for over 4 year  ¬†Team oriented developed by my career as an athlete and collegiate athlete            Experience      Substitute teacher  ,   10/2015   to   Current    Company Name   Ôºç   City  ,   State    After moving to Fort Lauderdale, FL I decided to continue my experience in education in Broward County.¬†        Substitute Teacher  ,   08/2014   to   09/2015    Company Name   Ôºç   City  ,   State      School district responsible for the administration of 51 public schools in Escambia County, Florida.  Grades K - 12 Full-time substitute teacher for children ages 5 to 18.  Responsible for promoting an encouraging classroom environment.  Recognized for bringing my own dedication and passion to the role, which helped enhance the learning experience for the students.  Practiced superior communication skills and received consistent, positive feedback.  Key Achievements: Repeatedly asked to return to Blue Angels Elementary in Pensacola, the Principle appreciated that I was reliable, dependable and trustworthy.          Veterinary Technician and Receptionist  ,   03/2014   to   08/2014    Company Name   Ôºç   City  ,   State      Extensive Veterinary Hospital with 10 Veterinarians providing treatment and care to animals within Escambia, Santa Rosa and Baldwin counties.  Gathered excellent insight into exceptional customer service practices.  Assisted doctors with diagnosis, and communicated clearly with pet owners in order to determine the best approach to the animal's health care needs.  Helped with the reception/front desk responsibilities including: scheduling appointments, billing, checkin and answering phone calls.  Key Achievements: Working under this well-structured environment and dealing with crucial situations has helped prepare me to handle stressful and high-pressure work environments with calmness and confidence.  Better developed skills, such as organization, attention to detail and multi-tasking.          Sales Associate  ,   01/2012   to   01/2013    Company Name   Ôºç   City  ,   State      Clothing retail chain store in the United States with over 560 stores across the country.  Managed merchandise inventory.  Bridged the gap between the designer and the consumer with first- rate knowledge of timely fashions.  Built conscientious and successful merchandising techniques.  Key Achievements: Received awards for outstanding customer service and for benevolent attitude towards fellow associates.  Lead store in sales as well as customer feedback.          Education      Bachelor of Applied Science  :  Healthcare Administration  ,  Present    Pensacola State College   Ôºç   City  ,   State      Healthcare Administration After receiving my Associates of Arts I wanted to pursue a career in health administration with an emphasis on operation of hospitals. I have reached a pivotal point inmy education, where I can now fully take all of my classes online. This will allow me more time to gain professional experience in the healthcare industry. A position at a healthcare facility will help me achieve my goal of being a positive influence on the healthcare community.        Associates of Arts  :  General Education  ,  2014    Gulf Coast State College   Ôºç   City  ,   State      General Education        Personal Information    Buddy' assisting special needs kids with playing athletic sports.
* Professional references available upon request.      Skills    administrative support, scheduling
appointments, approach, Arts I, attention to detail, billing, communication skills, customer service, dependable, diagnosis, inventory, listening, merchandising, all Microsoft, Excel, Outlook, PowerPoint, Word, multi-tasking, providing treatment, problem solving skills, receiving, reception, retail, sales, structured, teacher, phone, written communication skills      Additional Information      AFFILIATIONS
¬∑ Volunteer for Miracle League, Pensacola, FL
'Buddy' assisting special needs kids with playing athletic sports.
* Professional references available upon request.     "
TEACHER,"         PRESCHOOL TEACHER       Summary    Enthusiastic Preschool Teacher talented at teaching visual art, music and theater.
Engages children with diverse and enjoyable activities involving theatrical play, musical
instruments and hands-on learning.¬†      Experience     August 2015   to   Current     Company Name   City  ,   State     Preschool Teacher        Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.     Attend to children's basic needs by feeding them, dressing them, and changing their diapers.      Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.     Establish and enforce rules for behavior, and procedures for maintaining order.     Read books to entire classes or to small groups.     Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.         September 2014   to   August 2015     Company Name   City  ,   State     Opening Coordinator        Make daily decisions to ensure product quality, store cleanliness, and other Company standards are met.  Understand cost control procedures, financial accounting, inventory levels, and labor management.  Monitor shift profitability.  Know, understand, and execute proper cash handling and safe procedures.  Set up shift board and personnel positioning.  Responsible for receiving deliveries and following all security procedures.  Ensure birthday parties are set up and that appropriate personnel are scheduled and assigned to assist the party; evaluate birthday surveys & results.  Supervise Cast Members.         February 2014   to   November 2014     Company Name   City  ,   State     Site Aide        Responsible for assisting the Site Supervisor and/or Assistant Site Supervisor in.  planning, preparing, implementing, and supervising activities for the children.          Education     2013     Middletown High School   City  ,   State       High School Diploma                  Brookdale Community College   City  ,   State       Associate of Arts  :   Early Childhood Education    Early Childhood Education        Skills    cash handling, cost control, critical thinking, financial accounting, inventory levels, lesson planning, personnel, positioning, quality, receiving, supervising, surveys, teaching, tutoring   "
TEACHER,"         PRESCHOOL TEACHER       Summary    Short term, to utilize skills as in the costumer service industry to prepare for my career in the future. Long term, to become¬†an RN in pediatrics and prenatal care. ¬†C ostumer service rep ¬†committed to addressing customer concerns with speed, accuracy and professionalism.   I¬† am currently a Preschool teacher at ¬†parkway children school | may 2015 to current Teaching between ages 0-4¬†15 months¬†experience student practioner-clinical externship | college america phoenix | may 2013 160 hours clinical Provided a helping hand at a clinic facility      Accomplishments      Managed call flow with up to¬† 3  calls in¬†5 minutes.    ‚Äã     Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments.       ‚Äã       Solved severe child behavioral issues in positive and constructive ways.              Experience     May 2015   to   Current     Company Name   City  ,   State     preschool teacher        Offered detailed daily reports that outlined each child's activities.      Maintained daily records of activities, behaviors, meals and naps.      Carefully monitored children's play activities.      Created and implemented a developmentally appropriate curriculum.          January 2015   to   May 2015     Company Name   City  ,   State     warehouse        Unloaded, picked, staged and loaded products for shipping.      Worked at a rapid pace to meet tight deadlines.           November 2014   to   January 2015     Company Name   City  ,   State     Customer Service Inbond calls        Addressed customer service inquiries in a timely and accurate fashion.    ‚Äã         Education     2013     College America   City  ,   State  ,   united states     associate medical  :   Medical specalties    GPA:   GPA: 48            Certifications    First Aid & CPR
Finger print clearance card      Skills     Microsoft, excel experienced, wpm 38    "
TEACHER,"         ENGLISH TEACHER       Summary    I am an imaginative teacher committed to staying current with the latest teaching theories and trends, as well as with behavioral studies. My strong subject areas include 7-12 English (ELA) (ESL) and psychology.      Highlights          Valid and Current Teaching Certification in Connecticut   Kind and empathetic towards students   Background Urban public schools Grades 7-12   Ph.D. in Psychology   Member Psi Chi International Honor Society   Member NCTE   Member APA Graduate   Certificate in Women's Studies   National Institute of Health/ For Human Participants Approved   Ongoing PD in current methods and developments in pedagogy      Excellent with developing positive rapport with students   Developed common core skills with classroom work for each marking period/and for each grade and assignment   Made oral presentations/projects mandatory for each student 5x per year- great practice for kids to work with others and impress others-aligned with Common Core strands   Developed pre/post CFAs for each unit to coordinate with standardized testing   Dissertation topic-prejudices - origins and resolutions            Accomplishments     Led 8th grade writing increases on standardized testing 18% from previous year (through innovative instruction methods) and higher than 2 other classes at same level   ESL students achieved with MS Office / Technology pre-lesson scores 0-45 and post-lesson scores 85-100; including Word- writing poetry and/or lyrics; Publisher- writing short bio/life story with choosing formats and setting up personally - Co-taught class with TESOL teacher class of 35 students   Coordinated after-school writing club for poetry, lyrics, and stories in a magazine/blog format   Established drama club for 7th and 8th graders - produced plays 2 performances annually   Opened before and after school chess fun tables for learning/practicing       Experience      English Teacher     Oct 2014   to   Jun 2015      Company Name   -   City  ,   State     Helped students develop and improve study methods and habits; Worked cooperatively with special education and ESL teachers to modify curricula for special education and ESL students according to Individual Education Plans (IEPs); Continued to develop knowledge of my content area ELA through continued education courses; Established and enforced rules for behavior among students; Alerted administrators to any concerns about student performance and progress; Set and enforced clear deadlines for student work and integrated technology into the curriculum to develop students' word processing and research skills; Incorporated engaging texts to enhance literacy skills and foster a fun and engaging learning environment; Assessed student progress weekly, monthly and quarterly; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Implemented remedial programs for students requiring extra help; Encouraged discussion of class material to promote critical thinking; Established positive relationships with students, parents, colleagues and administrators.         Professor of English     Jan 2002   to   May 2014      Company Name   -   City  ,   State     Taught computerized reading and writing..  as well as general reading and writing in lecture/listen/discuss style.  Presented all class material and policies accurately and clearly for 2 classes each semester; Used a variety of teaching methods such as lectures, discussions and demonstrations and technology; Encouraged discussion of class material to promote critical thinking among students; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times;.         English Teacher     Aug 2001   to   Dec 2011      Company Name   -   City  ,   State     Used a variety of teaching methods such as lectures, discussions and demonstrations-created oral feedback and critiques for writing assignments with each student having a chance to speak; Participated in data training and data teams/created forms for team and stats; Revised curricula to align with Common Core skills; Enforced both classroom and administration policies and rules at all times in my classroom and halls; Instituted SAT vocabulary technique in classwork;.         English Teacher     Aug 1998   to   Jun 2001      Company Name   -   City  ,   State     Presented all class material and policies accurately and clearly for 5 classes each marking period; Implemented new strategies for classroom management; Used a variety of teaching methods such as lectures, discussions and demonstrations/technology; Met with parent/guardians to discuss students' progress at least once per MP; Enforced both classroom and administration policies and rules at all times; Created after school writing program; Revised curricula for ELA content area;.         Education      Ph.D  ,   Counseling Psychology   2012     Walden University   -   City  ,   State  ,   USA    Counseling Psychology   Transcripts are attached to this packet        Master of Science  ,   English   1999     Southern CT State University   -   City  ,   State  ,   USA    Earned Certificate in Women's Studies        Bachelor of Science  ,   Education/English   1993     Southern CT State University   -   City  ,   State  ,   USA        "
TEACHER,"         GUEST TEACHER           Floral Designerwrite your own title     I am a certified professional floral designer mentored by an AIFD founding member.  I have participated and been a finalist in several National Competitions.  I have owned my own business in Las Vegas starting at The Tropicana Hotel and built my businesses to the Las Vegas Hilton and Caesar's Palace.  I have innovated different buying practices by utilizing national and international auctions when supply was low and demand was high.       Highlights          Skills Used  Acquired fresh flowers from growers in both National and International regions  Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas  Educated myself by studying the Market for current and future trends  Acquired the skills necessary to compete on both a National and International Auction by the internet which required in depth knowledge of flowers  Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design  Instructed employees in all areas necessary to work in a full service florist  Owner/Operator  Garden of the Nile Flower Shop at Caesar's Palace - Las Vegas, NV - October 1991 to June 1995  Responsibilities  Hired and Terminated Employees  Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items  Kept abreast of current and future trends in floral industry  Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary  Interfaced with hotel management and purchasing agents  Produced all prototypes of floral designs, etc. that designers could copy  Inspected each design before it was delivered  Kept personal knowledge of customers private    [State Name]  Teaching License      Kind and empathetic  Standardized testing techniques  Urban public schools background  Creative lesson planning  Critical thinker  Positive and encouraging  Adept classroom manager            Accomplishments      Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Garden of the Nile Flower Shop in Caesar's Palace Designed with approval of Hotel Management the store's layout and hours of operation  Acquired fresh flowers from growers in both National and International regions Chose containers, vases, baskets, props etc.  from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete on both a National and International Auction via the Internet Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.  Required in every facet of owning and operating a full service florist President Island Wedding Chapel at the Tropicana Hotel - Las Vegas, NV - September 1990 to December 1993 Responsibilities Negotiated the lease of the first ever free standing wedding chapel on a Hotel property Formed a corporation with a board of directors Chose the location, architecture and oversaw the building of the chapel Hired a manager who hired employees and oversaw the day to day operations and was responsible for all licenses, employment taxes, insurance, obligations to the hotel as per lease agreement, the filing of all quarterly forms and the presentation of monthly business to the board of directors Continuously interfaced with hotel department management concerning hotel accommodations for wedding guests, five separate reception areas, catering and all facets of producing a successful wedding experience.  Accomplishments Pioneered the concept of a free standing chapel on a hotel property that was privately owned The Island Wedding Chapel was the first and the last that followed this concept Skills Used Promoted a respectable venue to host a wedding in 1990 under private ownership Upgraded the smaller wedding choices for couples not choosing to use a grand ballroom in a hotel or some of the seedy type of establishments that Las Vegas became synonymous for during that era Resulted in hotels getting involved in smaller wedding venues which has changed the entire business of weddings from 1990 to the present; unfortunately, none are no longer privately owned Owner/Operator Tropicana Hotel Florist - Las Vegas, NV - April 1986 to December 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.  that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.  Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Successfully negotiated a lease with the Management of the Tropicana Hotel Appointed a small kiosk area which housed a counter and room enough for a small cooler.  Negotiated and was successful in doubling the space originally appointed in less than a year Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc.  from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.  Required in every facet of owning and operating a full service florist Owner/Operator Las Vegas Hilton Florist - Las Vegas, NV - April 1989 to August 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.  that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Promoted and performed excellent design talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.  Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Las Vegas Hilton Florist Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc.  from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.  Required in every facet of owning and operating a full service florist Owner/Operator Desert Flower - Las Vegas, NV - January 1988 to June 1993 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point.  Chose containers, vases, baskets, props etc.  from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.  Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.  Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Interfaced with the State of Nevada Taxation Department to purchase business at auction as a result of a tax lien Negotiated to lease same space as former tenant to prevent interruption of business Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.  that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.  Required in every facet of owning and operating a full service florist Owner Frowners R Us - Las Vegas, NV - January 1986 to June 1992 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point.  Chose containers, vases, baskets, props etc.  from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.  Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.  Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Chose a location and designed the layout of the shop's interior Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with several hotel management staffs and purchasing agents Produced all prototypes of floral designs, etc.  that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private.        Experience      Guest Teacher    October 2012   to   October 2015     Company Name   Ôºç   City  ,   State     Presented all class material and policies accurately and clearly for¬† numerous classes each semester.          Lead Floral Designer    June 2005   to   April 2011     Company Name   Ôºç   City  ,   State      Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Markets to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.  that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.          High School Substitute Teacher    October 2012   to   October 2015     Company Name   Ôºç   City  ,   State      Interacted with students Presented students with their assignment Assisted in helping with their assignment Responsible to the teacher for the completion of assignments Monitored student behavior Responsible for attendance of students Accomplishments Enjoyed interacting with the students.  Assisted students with their assignments Individualized both instruction and behavior of assigned students Incorporated subject matter with the present time that students would have a better understanding of the relevancy of the subject matter Listed on the Preferred Teacher's List for several schools Skills Used Utilized strict behavioral rules in order that the students could comprehend their assignment without unnecessary distraction Worked with students and suggested various approaches that students may complete their assignment Vigilant in knowing where students were at any given time Promptly arrived at assigned school Followed all rules and regulations as determined by Clark County School System.          Education        Mixology  ,   2012    National Bartender's School   Ôºç   City  ,   State  ,   USA     After my husband's death, I wished to participate in some creative work that was not utilizing flowers as my medium¬†of design.  I enjoyed and did very well with my study and certification in mixology.  It was fun and as a natural educator, I was able to help younger students and to give them confidence.  I have not pursued a position as I became a full time guest teacher with Clark County School District. I resigned as a guest teacher on 10/10/2015.¬† At this time anything is possible.¬† I am positive, helpful and love to be involved in the social world.           Advanced Licensed Certified Floral Designer  ,   1978    Louisiana State University and Agricultural & Mechanical College   Ôºç   City  ,   State  ,   USA     I successfully completed the course in suggested time.  I was trained and mentored by an AIFD founding member.  I passed the exam on my first try and was the only student at that time that passed the written exam with a score of 100 percent.  I have had many successful floral businesses.  I pioneered a number of unusual trends.  I negotiated hotel contracts  I interfaced with purchasing departments to secure purchase orders.  I trained many designers that are now employed with hotels.         Bachelor of Arts   :   Secondary Education  ,   1971    Southeastern Louisiana University   Ôºç   City  ,   State  ,   USA     Successfully taught High School English and Social Studies on a full time basis from 1971 thru 1983.  Placed many students into National and Regional Exams  Pleased that many of my students have kept in contact with me.¬† Very proud that I was part of their success.  ‚Äã         Skills    instruction, inventory, Market, pricing, purchasing, Teacher, Advanced Floral Designer, Entrepenuer      Additional Information      Authorized to work in the US for any employer     "
TEACHER,"         ASSISTANT TEACHER           Summary     Teacher's Aide who has lovingly taught 8 children, ages 0 through 18 months. Thorough in guiding children through a variety of daily activities and making sure the curriculum is age-appropriate and fun.  Dependable and reliable worked others shifts when they couldn't make it to work.       Highlights          Charting and recordkeeping  Child abuse prevention  Understands developmental disorders  Active listener  First aid certificate      Basic clerical knowledge  Reliable and punctual  Friendly  Cheerful and energetic  Teamwork oriented  Housekeeping            Experience      Assistant Teacher    November 2014   to   October 2015     Company Name   Ôºç   City  ,   State      Assistant TeacherSanitized all toys and play areas daily.  Maintained a safe, clean and constantly supervised play environment.  Supported children's emotional and social development with one-on-one attention.  Prepared, served and cleaned up daily meals for 8 children.  Used read-aloud time and alphabet games to promote early literacy.  Used clear communication and professionalism to develop constructive relationships with families.  Clearly communicated to children in developmentally appropriate way.  Carefully supervised children in play area.  Instructed children in health and personal habits including eating, resting and toilet habits.          Cashier, Hostess, Salad Bar Person    November 2006   to   January 2009     Company Name   Ôºç   City  ,   State      Accepted payment from customers and made change as necessary.  Assisted diners with seating as needed   Assisted co-workers.   Cleaned and prepared various foods for cooking or serving   Cleaned bars, work areas, and tables   Cleaned and maintained the beverage area, display cases, equipment, and order transaction area   Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash   Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers   Performed serving, cleaning, and stocking duties in establishments  Prepared coffee-based and other beverages on request; serve prepared pastries and other food items   Used all food handling standards   Washed, peeled, cut, and seeded fruits and vegetables   Compiled and maintained records of food use and expenditures  Prepared the buffet and salad bar for dinner service.   Continually kept carpets and floor clear of debris.   Received frequent customer compliments for going above and beyond normal duties.          Cashier, Hostess, Salad Bar Person    July 2004   to   September 2006     Company Name   Ôºç   City  ,   State      Accepted payment from customers and made change as necessary.  Assisted co-workers.   Assisted diners with seating as needed   Cleaned and maintained the beverage area, display cases, equipment, and order transaction area   Cleaned and prepared various foods for cooking or serving  Cleaned bars, work areas, and tables  Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash  Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers  Greeted guests and sat them at tables or in waiting areas  Kept drink stations clean and ready for service  Prepared coffee-based and other beverages on request; serve prepared pastries and other food items  Prepared food items such as sandwiches, salads, soups, and beverages  Stocked supplies in serving stations, cupboards, refrigerators, and salad bars  Stored clean equipment and utensils  Used all food handling standards  Washed, peeled, cut, and seeded fruits and vegetables  Communicated with customers regarding orders, comments, and complaints  Compiled and maintained records of food use and expenditures  Provided customers with product details, such as coffee blend and preparation descriptions  Prepared the buffet and salad bar for dinner service.  Continually kept carpets and floor clear of debris.  Maintained a professional tone at all times, including during peak rush hours.  Received frequent customer compliments for going above and beyond normal duties.           Owner, receptionist, Sales    April 2001   to   December 2003     Company Name   Ôºç   City  ,   State      Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Maintained the front desk and reception area in a neat and organized fashion.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Issued 8 paychecks to vendors and suppliers on a bi-weekly basis.  Handled cash and deposits using the proper accounting procedures and documentation.   3years of office experience.  Addressed negative customer feedback immediately.Kept records of room availability and guests' accounts, manually or using computers.  Kept records of room availability and guests' accounts, manually or using computers.  Monitored daily banking transactions.  Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.  Recommended and helped customers select merchandise based on their needs.  Exchanged returned merchandise for customers quickly and efficiently.  Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments  .Demonstrated that customers come first by serving them with a sense of urgency.  Maintained friendly and professional customer interactions.  Worked as a team member to provide the highest level of service to customers.          Education      Associate of Science   :   Computer Information Science AS  ,   2017    Everest University Online   Ôºç   City  ,   State  ,   US     Recipient of Zenith Grant,           Social Work      University of North Dakota   Ôºç   City  ,   State       I got Credits and I finished most of my Liberals  08/2012 - 05/2014 I did alot of classes for Social Work           Business      Northland Community and Technical College   Ôºç   City  ,   State       I took alot of classes for Office Assistant and did Liberals too.                            08/2008 - 05/2014         Skills        People skills   enthusiastic people person,   problem-solving   organizational skills     "
TEACHER,"         ART TEACHER       Summary     Creative and caring leader who has earned trust and respect from students, colleagues and administration for 11+ years.       Core Qualifications          Student Centered Classroom Instruction   Creative Lesson Planning and Curriculum Development   Active Listening Skills   Assessments   Motivating Students and Classroom Management   Develop Positive Relationships with Students, Parents and Staff      Community and Family Involvement   Leadership   Organization   Recruiting   Professional Development   Administering Meetings   Coordinating and Implementing Activities            Achievements     Fundraising for American Cancer Society for 3 years as the RFL Coordinator  Joseph B Whitehead Coca Cola Scholars Educator of Distinction Award in 2010  Outstanding Commitment to Education Service Award in 2010  NE Division Student Council Advisor of the Year Award in 2010 and 2014  Advisor of the Year in 2010   Student Council of the Year Award in 2015  Breast Cancer Survivor 2015       Professional Experience     09/2012   to   06/2015     Art Teacher    Company Name   Ôºç   City  ,   State      Teaching 7th Grade Art, Art I-IV, Drawing, Painting, Ceramics, Sculpture and Concurrent Enrollment Intro to Art, Drawing, Ceramics and Painting. Planning, implementing and evaluating art curriculum for students of all levels. Giving directions and explanation related to lessons. Providing feedback, assessing and evaluating students throughout the lesson. Communicating with students and parents on student's progress, behavior and work habits. Managing disruptive behavior inside the classroom. Participating in professional growth opportunities and collaborating with staff or colleagues.         08/2006   to   06/2015     Community Education Director    Company Name   Ôºç   City  ,   State      Providing administrative leadership to all Fund 04 programs such as ECFE, School Readiness, Youth and Adult Enrichment, Adults with Disabilities and Support Groups, GED Testing, Adult Basic Education, Aquatics, and Early Childhood Screening Developing and monitoring all Fund 04 revenues and expenditures. Hiring and supervising all Community Education staff. Providing leadership to Community Education Advisory Board. Supervising Community Education activities; organizing programs and services (both short and long term); recruiting, assigning, and reviewing staff. Coordinating fall, winter, spring, and summer Community Education brochures; marketing. Preparing annual state Community Education reports; Maintaining accurate and timely reporting to MDE. Attending workshops and seminars to benefit Community Education.          08/2005   to   06/2015     Student Council Advisor    Company Name   Ôºç   City  ,   State      Supervising students in grades 7-12 who serve on student government. Planning and implementing community service projects and fundraisers. Coordinating and supervising school activities, pep fests, dances, etc.  Administering weekly meetings Assisting with elections and scholarship applications. Attending NE Division Meetings and the State Convention.         08/2005   to   06/2015     Enrichment & Pool Coordinator    Company Name   Ôºç   City  ,   State      Supervising the Pool, Lifeguards, Water Safety Instructors, and Swim Lessons. Planning and developing courses, programs and services for youth and adults. Participating in professional conferences, training programs, and continuing education as required.  Identifying local interests and needs for youth and adults. Recruiting instructors and evaluating courses. Instructing after-school enrichment courses for youth.          Education and Training     1996     Masters Degree  :   Curriculum and Instruction    University of St. Thomas   Ôºç   City  ,   State  ,   USA     Curriculum and Instruction        1992     Bachelor of Science  :   Art Education K-12    St. Cloud State University   Ôºç   City  ,   State  ,   USA           1989     Select One      Moorhead State University   Ôºç   City  ,   State  ,   USA                              Graduate Level Art Courses    University of Minnesota   Ôºç   City  ,   State  ,   USA            Certifications     Community Education Directors Licensure  MN Teaching Licensure in K-12 Art Education  Curriculum and Instruction Licensure       Community Involvement     Age to age Coordinator through the Northland Foundation.     In 2013, I was asked to lead a community based group to find ways to bring youth and the elders of our community together.  We have since started a Community Garden and are in the process of completing a historic walking tour of our town for all ages to enjoy.   Community Cancer Walk Volunteer  First Lutheran Church Member Volunteer  Red Cross Volunteer  Ice Box Days Volunteer         Affiliations     Minnesota Association of Student Councils (MASC)  Minnesota Community Education Association (MCEA)  National Education Association (NEA)  Blandin Foundation Alumni  Northland Foundation Youth in Philanthropy Mentor and Board Member       Skills     Administrative,  Brochures, Budgets, Conferences,  Hiring, Instructing, Leadership, Director, Managing, Marketing, Meetings, Motivating, Organizing, Recruiting, Reporting, Safety,  Supervising, Training Programs, Workshops/Seminars    "
TEACHER,"         LEAD TEACHER       Summary     Solid background in special needs and early childhood education, with strong emphasis in children's development. Consistently exceed teaching goals and parents expectations. Experienced in assessing and evaluating individual needs to provide an enhanced learning experience. Skilled in developing and implementing strategies and procedures.Enthusiastic teacher who has earned trust and respect from students, colleagues and administration for 12+ years.       Core Qualifications          Excellent classroom management  Active participation in [groups, plans, events]  Teaching, tutoring and counseling  Experience working special needs students  Effectively work with parents  Interactive teaching/learning  Innovative lesson planning  Classroom management  Effective listening  CPR/First-aid certified  Goal Setting and Implementation              Achievements     Team Building and Leadership   Created collaborative classroom experience through [process, initiative].   Lesson Planning:   Introduced new learning methods to ensure total comprehension for all students.   Developed new learning center for reading assistance. Education Strategies ¬†   Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory.    Plan Development ¬†   Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.    Parent Communication ¬†   Regularly met with parents to discuss student issues and course weakness areas.     Creative Lesson Planning ¬†   Motivated students to engage with course materials for History of WWII course by organizing a war veteran to come to class to speak about his personal experience.         Professional Experience      Lead Teacher     Aug 2013   to   Jun 2015      Company Name   Ôºç   City  ,   State     Manage children portfolio and progress using Teaching Strategies Gold Plan and execute daily lessons.   Make in-home student referrals   Maintain the comfort, safety and educational demeanor of the classroom environment.  Supervise one assistant teacher's in the classroom.  Plan and allocate work equally among the staff.  Evaluate and test students for appropriate class placement.         Head Teacher     Jan 2003   to   Aug 2013      Company Name   Ôºç   City  ,   State     Evaluate and test students for appropriate class placement.  Translate CPSE evaluations to non-English speaking parents.  Collaborate with school administrators and parents to develop student program plans to ensure successful outcomes.  Conduct family conference to discuss student progress, needs and referrals Develop and enter daily observations, progress and attendance notes into school data base Plan and execute daily lessons Make in-home student referrals Maintain the comfort, safety and educational demeanor of the classroom environment.  Supervise three assistant teachers in the classroom.  Plan and allocate work equally among the staff.         case manager     Oct 2005   to   May 2006      Company Name   Ôºç   City  ,   State     ‚Ä¢Managed a caseload of over 18 at risk teenage and young adult females  ‚Ä¢Met with client's family members and drug counselors when substance abuse was issue in order to determine such activities and keep recidivism down.  ‚Ä¢Helped clients with school enrollment and verified attendance  ‚Ä¢Held weekly team conferences to discuss client court dates, progress and concern in order to prepare monthly court reports for legal staff and judges.  ‚Ä¢Provided case management services, escort, face to face services in community, communication with community providers, conducted site visits to shelter, residential and outpatient programs, and attending case conferences to engage and support participants in community treatment.   ‚Ä¢Addressed any ongoing legal and or personal issues our female population was dealing with.  ‚Ä¢Kept track of client progress via company database systems.  ‚Ä¢Set up random drug tests in collaboration with our Substance Unit for female participants abuse.  ‚Ä¢Directed any participant mental health concerns to our director.  ‚Ä¢Made referrals for participants to outpatient/inpatient drug treatments facilities  ‚Ä¢Act as advocate and liaison for participants in securing access to community services, income support and self help        Assistant Teacher     Jan 2001   to   Jan 2003      Company Name   Ôºç   City  ,   State     Collaborated with classroom assistants and teachers in creating weekly classroom lesson plans on a bi-weekly basis.  Evaluated and tested students for appropriate class placement.  Reviewed daily progress notes before they were entered into the company's electronic system and edited them as needed.  Responsible for ordering, receiving and distributing office and classroom supplies.         Education and Training      M.S  ,   Education/ Special Education Early childhood   2006     Touro College   Ôºç   City  ,   State            A.S  ,   Liberal arts   2000     Kingsborough Community College   Ôºç   City  ,   State      Liberal arts        Bachelor of Science  ,   Psychology    College of Staten Island   Ôºç   City  ,   State            Certifications     CPR and First Aid        Community Involvement     Recognition for planning and presenting at UNICEF conference.       Skills     bilingual speaking and reading fluently in English and Spanish, demonstrate your ability to work well with a team, handles details; coordinates and completes tasks,plans and arranges activities; multi tasks,writes clearly and concisely; listens attentively; openly expresses ideas,provides and asks for feedback, and cooperates and works well with others.    "
TEACHER,"         ASSOCIATE TEACHER             Accomplishments      Bachelor of Science in Management and Business The Marshall Award 2007  The Barbara Hume Memorial Award 2011 Coach's Award 2007  The Rev. B.W. ""Pete"" Woodward, Jr. Prize 2010  Coached Hunter Forward, Kristen Markoe, CUNYAC Player of the Year        Experience      Company Name     January 2014   to   January 2015     Associate Teacher   City  ,   State    aintain safe classroom setting while fostering a positive and engaging learning environment M * a g Develop daily lesson plans for 5 nd 6 rade Reason and Rhetoric th th Teach students weekly vocabulary words and writing techniques using nonfiction articles Led and guide students in classroom discussions Lead co¬≠curricular programs such as: recess, lunch, and study hall Closely monitor the academic and social lives of seventh grade boys        Company Name     January 2012   to   January 2014     Head Coach, Girls' Varsity Basketball   City  ,   State    anage recruitment and enrollment of prospective students from the New England area, New York, Montreal, New Jersey, M Philadelphia, Maryland, Chicago, Virginia, and Florida Develop contacts with feeder schools, sports programs, coaches, and educational consultants Act as the athletic liaison for the admission office Attend regional and national admission events to attract prospective students and families Coordinate and manage daily tour guides for prospective families and arrange for coaches to meet prospective students Interview and evaluate prospective students for admission Assist in the planning and execution of Holderness School's Fall Open House and Spring Second Visits for over 100 accepted students Help manage the Holderness Social Media websites (i.e. Facebook, Twitter, YouTube) Assisted in the development and implementation of the strategic plan to increase the number of applicants on a 1 year, 3 year, and 5 year span Developed strategies to attract mission appropriate students Collected the documents required necessary to make a decision on applicants Assisted in the admission publication Assisted in increasing full pay boarding students (15%), female applicants (18%), freshman applicants (20%), and domestic diversity (15%) anaged all aspects of the Girls' Basketball program, competing in the Lakes Region league and (NEPSAC) New England Prep School M Athletic Council. Attended regional and national AAU tournaments to identify, evaluate, and recruit student¬≠athletes (such as: Deep South Classic, Commotion by the Ocean, Gym Rats, etc.) Coordinated daily practice plans to enhance successful learning and performance outcomes for both varsity and junior varsity teams Invited and scheduled scrimmage games among AAU programs in order to increase the school's awareness athletically Developed scouting reports and game plan of the opposition for student¬≠athletes in order to create successful results Collaborated with Strength and Conditioning coach to develop a health and wellness program Performed end of the season evaluations with coaches and players Assisted student¬≠ athletes and the college counseling office in the college recruitment process Coached Skidmore Forward Migle Vilunate, a member of the Liberty League All¬≠Rookie team Organized end¬≠of¬≠the¬≠year team dinner and individual awards Provided individual skill development program during the season and Post¬≠season Coordinated travel to and from opposing schools for both teams Collaborated with Athletic Director to manage the team's budget and fundraising initiatives * ember of the Women's Basketball Coaches Association (WBCA) M        Company Name     January 2011   to   January 2012     Student Assistant Coach, Men's Basketball   City  ,   State    Conducted comprehensive on and off campus recruiting; attended regional tournaments/camp Attended games and review film of opponent's games; develop scouting reports and recommendations Assisted in development of daily practice plans to enhance successful learning and performance outcomes Supervised student manager and practice players Instructed guard play, creating performance drills and individualized instruction * anaged exchange of game film for non¬≠conference and conference opponents M * anaged academic progress of student¬≠athletes, as assigned by head coach M * anaged outreach to constituents (parents, fans, coaches, alumni, etc.) M Assisted in coordination of team travel arrangements, housing, and meals for student¬≠athletes Coordinated community service activities between the student¬≠athletes and local community Coached three All¬≠League players and one All¬≠Rookie team player Conducted comprehensive on and off campus recruiting; attended regional tournaments/camps Attended and scouted opponent games and review film; developed scouting reports and recommendations Assisted in development of daily practice plans to enhance successful learning and performance outcomes * orked with post players, creating performance drills and individualized instruction W Helped lead Thoroughbreds to 16¬≠10 record and Liberty League Tournament berth Attended and scouted opponent games and reviewed film; developed scouting reports and recommendations        Education      Skidmore College     2007       Bachelor of Science  :   Management and Business    City  ,   State  ,   US    Skidmore College, Saratoga Springs, NY, May 2011	Holderness School, Plymouth, NH, June	2007        Concordia University      Master  :   Coaching and Athletic Administration    City  ,   State  ,   US    Concordia University, Irvine, CA, May 2015 Master in Coaching and Athletic Administration        Professional Affiliations    University of Rochester Boys' Basketball Camp (League Commissioner)      Skills    Games, Increase, Recruitment, Associate, Budget, Fundraising, Health And Wellness, Liaison, Recruiting, Arrangements, Exchange, Progress, Team Player, Travel Arrangements, Field Operations, Operations, Packing, Program Manager, Purchase Orders, Vouchers, Coaching, Award   "
TEACHER,"         SCIENCE TEACHER       Summary     Dedicated Teacher adept at challenging students to reach their full potential. Ensures that every student is progressing and is held to high expectations.       Highlights         Skills:    Computer Proficiency in Microsoft word Excel, and Power point  Lesson planning expertise        Tutoring experience  Standardized testing  IEP familiarity            Experience     09/2005   to   Current     Science Teacher    Company Name   Ôºç   City  ,   State      7th and 8th Grade  Implemented 8th grade curriculum through various methods and techniques that reflect the CCSS  Created a learning environment that enabled students to take risks and comfortably express their ideas  Explored, and implemented, various forms of differentiated instruction  Included Smart board elements, PowerPoint presentations, and various media in every lesson, in order to model technology driven instruction         09/2004   to   09/2005     Substitute Teacher K-6    Company Name   Ôºç   City  ,   State     Implemented curriculum for children following teachers plans  Assigned lessons and corrected homework.  Encouraged students to be understanding with others.        09/2003   to   11/2003     Teacher Assistant    Company Name   Ôºç   City  ,   State      Implemented group literacy lessons  Assisted students in their deficient areas         09/1996   to   01/2003     Special Education Teacher    Company Name   Ôºç   City  ,   State      Assisted head teacher in planning Curriculum  Developed individualized lesson plans to meet Students with IEP goals  Maintained daily records regarding children's developmental progress          Education          Masters of Science  :   Education & Special Education    Touro College   Ôºç   City  ,   State  ,   US    Masters of Science in Education & Special Education Touro College, Bayshore, New York June 2006            Bachelor of Science  :   Early Childhood Education    City College   Ôºç   City  ,   State  ,   US    Bachelor of Science in Early Childhood Education City College, New York, New York September 2003        Certifications     1. New York State Permanent Teacher Certification N-6   2. New York City Permanent Certificate in Teaching N-6 Certified Mentor - 2014-Present       Affiliations     ‚Ä¢Field trip Coordinator  2007- Present  ‚Ä¢Urban Advantage teacher (Science Program)  2013- present  ‚Ä¢Stem Coordinator 2014-Present affiliated through NYU University  ‚Ä¢Certified Mentor ‚Äì 2014-Present  ‚Ä¢Stem Point coordinator for District 13 Science Fair  2014        Skills     Computer Proficiency in Microsoft word, Excel, and Power point          "
TEACHER,"         SPANISH TEACHER       Summary     Friendly and energetic Spanish teacher with ten years expertise in academic instruction and classroom management.       Highlights          Professional Certification in Secondary level Spanish      Permanent Certification in Secondary Inclusive Education            Accomplishments     Achieved effective and highly effective status on all APPR evaluations  Helped more than 15 students reach their IEP goal of graduating with a Regents diploma  Managed classes of up to 23 students  Chaperoned 25 field trips and after school activities   Designed twenty weekly lesson plans focused on age and level-appropriate material.  Coached JV girls soccer  Coached modified boys soccer  Freshman class advisor  Talent show coordinator  Eighth grade semi-formal coordinator        Experience      Spanish teacher   10/2003   to   Current     Company Name   City  ,   State      Teach Spanish levels 1A, 1B, II, III.  Create lessons incorporating Smart board technology.  Administer the 8th grade State Proficiency Exam.  Administer the level 3 Spanish Competency Exam.  Administered Student Learning Objective assessments.  Received tenure status September 1, 2006.  Advised the Middle School International Club.  Developed and taught the 6th grade World Cultures and Languages program.  Chaperoned High School Europe trip (April, 2005).         Director of Harris Whalen location   06/2002   to   08/2004     Company Name   City  ,   State      Directed a summer recreation camp with 2 assistant directors   and 3 staff members.  Supervised 60 children ages 5-14 from 9-4pm.  Planned theme days and daily activities for children 5-12 years old  Supervised and managed 5 staff members   Interacted with parents daily  Evaluated and trained staff  Supervised and organized field trips to various Rochester locations          Director of Harris Whalen recreation camp   06/2002   to   08/2004     Company Name   City  ,   State      Directed a summer recreation camp with 2 assistant directors   and 3 staff members.  Supervised 60 children ages 5-14 from 9-4pm.  Planned theme days and daily activities for children 5-12 years old  Supervised and managed 5 staff members   Interacted with parents daily  Evaluated and trained staff  Supervised and organized field trips to various Rochester locations          Education           present       BOCES Novice Teaching Academy                 Summer 1999       University of Madrid, Complutense            Master of Science     Spring 2008       Nazareth College            Bachelor of Arts  :   Spanish and secondary certification Spanish   Spring 2003       State University of New York College   City          Spanish certification 7-12         Bachelor of Arts  :   Sociology Spanish   December 1999       State University of New York College   City          Bachelor of Science in Sociology and Spanish              2004       Northeastern Catholic Junior High School            SUNY Fredonia College Ambassador            Certifications    Permanent Certification, Secondary Spanish and Inclusive Education, 2008.      Interests     Creating fun, interactive, and motivating lessons for the Spanish learner.        Skills     Strong interpersonal skills  Smart board Notebook software  Microsoft Office  Photography editing and slide shows       Additional Information      SUNY Fredonia Women's Soccer Team captain.  SUNY Fredonia College Ambassador     "
TEACHER,"         HISTORY TEACHER       Professional Summary    To be employed as an Administrative Assistant or similar role where my
interpersonal communication, time management, problem resolution, and organizational
skills will benefit the company. Technically-adept  [Job Title]  with advanced knowledge of MS Office Suite and experience creating Excel databases and PowerPoint presentations. Quality-focused  [Job Title]  committed to approaching administrative tasks with tenacity and attention to detail. Experienced Office Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff.      Skills           [Number]  WPM typing speed  Professional phone etiquette  Excellent communication skills  Database management  Articulate and well-spoken  Customer service-oriented  Works well under pressure      Human resource laws knowledge  Appointment setting  Team building  Accounting familiarity  Payroll  Invoice processing  Conference planning  Flexible  Accurate and detailed  Excellent planner and coordinator             Work History      History Teacher     08/2004
                                to   06/2005      Company Name   ‚Äì   City  ,
                              State      Instructed more than  [number]  middle school students through lectures, discussions, group activities and demonstrations.  Prepared daily lesson plans for activities.  Planned and supervised class projects, field trips and visits by guest speakers.  Established positive rapport with all students and parents through home calls, agenda book notes, email correspondence, and newsletters.  Integrated technology into the classroom as an instructional tool.  Communicated objectives for all lessons, units and projects to students and their parents.  Administered and graded tests and assignments to evaluate students' progress.  Identified signs of emotional or developmental problems in students.         Principal Mrs. Karen Noble     08/2005
                                to   06/2007      Company Name   ‚Äì   City  ,
                              State      Instructed up to  [number]  students individually and in groups.  Set up lesson materials, bulletin board displays and demonstrations.  Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.  Adapted teaching methods and materials to meet students' varying needs and interests.  Met regularly with parents and guardians to discuss children's progress.  Observed and evaluated students' performance, behavior, social development and physical health.  Encouraged interactive learning by incorporating educational software and the Internet.  Supervised an average of  [number]  students in classrooms, halls, cafeterias, schoolyards and on field trips.  Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.  Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.  Created an enjoyable and interesting learning environment for  [number]  students each year.  Worked with other teachers and administrators to evaluate and revise elementary school programs.  Pursued professional development continually by attending educational conferences and teacher training workshops.  Fostered team collaboration between students through group projects.  Completed training courses to keep up-to-date with new teaching methods and developments in the field.  Preserved the confidentiality of student records and information at all times.  Took part in professional organizations and continuing education courses.  Created and taught engaging math lessons and activities.  Fostered oral language development and critical thinking skills during literary discussions.         Second Grade Teacher     08/2007
                                to   06/2010      Company Name   ‚Äì   City  ,
                              State      Instructed up to  [number]  students individually and in groups.  Set up lesson materials, bulletin board displays and demonstrations.  Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.  Adapted teaching methods and materials to meet students' varying needs and interests.  Met regularly with parents and guardians to discuss children's progress.  Observed and evaluated students' performance, behavior, social development and physical health.  Encouraged interactive learning by incorporating educational software and the Internet.  Supervised an average of  [number]  students in classrooms, halls, cafeterias, schoolyards and on field trips.  Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.  Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.  Created an enjoyable and interesting learning environment for  [number]  students each year.  Maintained accurate and complete records for  [number]  students.  Encouraged students with special academic interests to fully pursue those subjects.  Worked with other teachers and administrators to evaluate and revise elementary school programs.  Pursued professional development continually by attending educational conferences and teacher training workshops.  Fostered team collaboration between students through group projects.  Completed training courses to keep up-to-date with new teaching methods and developments in the field.  Assessed students' reading levels using DIBELS Next and Leveled Reading Passages.  Enforced the school's student discipline code to deal with problem situations.  Drafted lesson plans and submitted them for review and feedback in a timely manner.  Drafted lesson plans and submitted them for review and feedback in a timely manner.  Preserved the confidentiality of student records and information at all times.  Took part in professional organizations and continuing education courses.  Created and taught engaging math lessons and activities.  Designed and implemented a basic math program to be available to all students.  Developed students' computer and technology skills through demonstrations and practice.  Cooperated with parents to support students' learning and healthy development in school and at home.  Created a classroom environment in which children could learn respect for themselves and others.  Fostered oral language development and critical thinking skills during literary discussions.         Administrative Assistant/Sales Representative     01/2014
                                to   08/2014      Company Name   ‚Äì   City  ,
                              State      Human resource responsibilities including interviewing, onboarding (gathering employment information, submitting background checks, in-house drug screening, I-9 verification, employment and education verification, and testing required skills) hiring, terminating employees, and submitting information for workman's compensation claims.  Accounting responsibilities including effectively handling payroll and invoicing issues, submitting bills to be paid, and issuing bill backs to companies.  Sales responsibilities including company research, sales calls, preparing business quotes, and meeting with potential clients.  Administrative responsibilities including frequent email and letter correspondence with clients and associates, answering phones, scheduling appointments and interviews, recording new orders, and sending invoices to clients.  OVERVIEW OF EDUCATOR RESPONSIBILITIES  Resolved employment-related disputes through proactive communication.  Organized and led a  [Number] -day staff orientation and training to promote collaboration.  Handled understaffing, disputes, terminating employees and administering disciplinary procedures.  Represented organization at personnel-related hearings and investigations.         Education      Bachelor of Science  :   Interdisciplinary Studies(Business, Geology, and Education) History, Science, Earth Science, and Elementary Education     2003     Lamar University Beaumont    -
                          City  ,
                          State    GPA:   GPA: 3.7    Interdisciplinary Studies
(Business, Geology, and Education) ¬†History, Science, Earth Science, and Elementary Education  3.7 ¬†GPA  Coursework in Business Administration, Communications and Accounting         Microsoft Office Applications (Excel, PowerPoint, Word) Lamar University Beaumont Basic Plus and Exxon Mobil Site Specific Industrial Safety Training Council Texas Property/Casualty and Life/Health Insurance Licenses   :                Recipient of  [Scholarship Name]  Scholarship         Diploma  :           Nederland High School    -
                                          Accomplishments      Administrative Assistant/Sales Representative.  Manpower.        Certifications          Skills    Accounting, Administrative, Basic, Billing, conferences, Council, clients, Customer service, Data entry, editing, EDUCATOR, email, Filing, hiring, Human resource, Insurance, invoicing, math, meetings, Excel, mail, Microsoft Office Applications, PowerPoint, Word, Organizing, Payroll, Presentations, progress, reading, Record keeping, recording, Researching, Research, Safety, Sales, scheduling, seminars, teacher, Telephone etiquette, answering phones, Typing 60 WPM      Additional Information      EDUCATIONAL ACCOMPLISHMENTS Pictured in Who's Who of American College Students Elected into the Honor Society of Phi Kappa Phi Elected into the Honor Society of Phi Theta Kappa (Treasurer and Recorder of Meetings) Doctor Samuel Evans Award Roy A. And Marianella Permenter Scholarship Robert Rauschenburg Scholarship      "
TEACHER,"         MASTER TEACHER       Highlights          Home schooling knowledge  Calm and patient  Certified in Early Childhood Education  Head Start programs      Strong communicator  Toddler and preschool curricula  Classroom management  Classroom management            Skills     I have a lot patience, I communicate really well with children,  I can usually calm a stressful situation quickly.       Education        Early Childhood Education   2000     San Jacinto College   Ôºç   City  ,   State  ,   USA    Coursework in Child NutritionChild Abuse Awareness trainingCoursework in Emergency PreparednessCoursework in Behavior ManagementEmphasis in Child Development        High School Diploma  ,   General   1991     Beaumont High School   Ôºç   City  ,   State  ,   USA    Emphasis in Child Development        Experience      Master Teacher     Sep 2010   to   Apr 2013      Company Name   Ôºç   City  ,   State    Conducted small group and individual classroom activities based on differentiated learning needs.Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Supported students in developing strategies for individual needs and classroom group dynamics.Organized field trips to local parks, fire stations and zoos.Helped prepare daily lesson plans for activities and lessons.Implemented emergent curriculum to encourage student participation.Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.Applied the positive reinforcement method to redirect negative behaviors.Promoted language development skills through reading and storytelling. implemented family style meals. conducting parent/teacher conferences. and kept personal profiles of each child.        Teachers Associate      Aug 2004   to   Nov 2009      Company Name   Ôºç   City  ,   State    Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs.Assisted 5-6 children per station during small group learning periods. Organized field trips to Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Helped prepare daily lesson plans for activities and lessons.Implemented emergent curriculum Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interacted with students throughout the day to keep them engaged.Communicated effectively with educators from various grade levels.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.to encourage student participation.Organized field trips to local parks, fire stations and zoos.Maintained daily records of children's individual activities, behaviors, meals and naps. Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Developed professional relationships with parents, teachers, directors and therapists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Maintained daily records of children's individual activities, behaviors, meals and naps.        Teacher aide     Aug 1999   to   Mar 2001      Company Name   Ôºç   City  ,   State    Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs. Organized field trips to local parks, fire stations and zoos. Assisted 5-6 children per station during small group learning periods.Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Supported students in developing strategies for individual needs and classroom group dynamics.Helped prepare daily lesson plans for activities and lessons. Implemented emergent curriculum to encourage student participation. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Communicated effectively with educators from various grade levels.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.Maintained daily records of children's individual activities, behaviors, meals and naps.Established a safe play environment for the children.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Distributed quarterly educational assessments, similar to report cards, to each parent.Maintained a child-friendly environment with access to outdoor activities.Completed all required documentation for the National Head Start program.        Extra-Curricular Activities     I ran the nursery at my church for a yea and then taught Sunday school for the older kids for another two years .  I also helped run an after school ""get your homework done here"" program the community started where kids that didn't have help at home could come to us and get help with their homework or for the younger children the parents could enroll them and they would come daily after school.       Summary     Talented early education professional with diverse experience in planning and implementing various activities for promoting physical, social, emotional and intellectual growth of children.    "
TEACHER,"       Kimberly  Fisheli       Summary     Dedicated and responsive Special Education Teacher with proven skills in classroom management, behavior modification and individualized support. Comfortable working with students of all skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.       Experience      Substitute Teacher  ,    06/2017   -   Current     Company Name    -    City  ,   State       Enforced classroom routines to keep students on schedule and operating at consistent level.  Implemented lesson plans assigned by classroom teacher to educate students about key concepts.  Maintained student attendance and assignment records to prevent lapses during teacher absences.  Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.  Applied proactive behavior management techniques to facilitate classroom discipline.  Provided notes and reports on school day activities to primary teacher.         Long-Term Special Education Substitute  ,    02/2021   -   06/2021     Company Name    -    City  ,   State       Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies.  Facilitated functional life skills development in students with autism through explicit instruction and repetition to entrench skills.  Established and communicated clear objectives for lessons, units and projects to students.  Fostered positive and trusting relationships with students to increase engagement.  Organized and prepared instructional materials, communiqu√©s and reports to facilitate student learning.  Worked with students with specialized needs to accomplish tasks and build practical skills.  Collaborated with conventional education instructors across multiple departments to optimize student learning.  Developed interesting and interactive learning methods tailored to help students with individual needs.  Transitioned students across grade levels through careful planning and preparation.  Encouraged student empathy of others to build confidence and improve self-image.  Enforced classroom routines to keep students on schedule and operating at consistent level.  Implemented lesson plans assigned by classroom teacher to educate students about key concepts.  Maintained student attendance and assignment records to prevent lapses during teacher absences.  Mentored, tutored and instructed students during break and student support.  Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.  Liaised with teachers to develop cohesive educational plans and improve student support.  Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed.  Taught students fundamental building blocks and advanced concepts.  Assigned homework to students based on curricula and modified based on daily progress.  Used Google Classroom to organize lesson plans for long-term interim assignments.  Studied Science and World History to better understand content and assist with projects and assignments.  Kept detailed records of student progress, attendance and assignments in Google Classroom and Aries.  Engaged students in discussions to promote interest and drive learning.  Built and strengthened positive relationships with students, parents and teaching staff.  Promoted learning by leveraging traditional and modern instructional strategies.  Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.         Substitute Teacher  ,    09/2010   -   05/2018     Company Name    -    City  ,   State       Implemented lesson plans assigned by classroom teacher to educate students about key concepts.  Maintained student attendance and assignment records to prevent lapses during teacher absences.  Enforced classroom routines to keep students on schedule and operating at consistent level.  Used Blackboard & Powerschool to organize lesson plans for long-term interim assignments.  Helped students build learning and study skills to achieve life-long educational goals.  Provided notes and reports on school day activities to primary teacher.  Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.  Mentored, tutored and instructed students after school and during planning times.  Kept detailed records of student progress, attendance and assignments in Powerschool and SEIS.  Promoted learning by leveraging traditional and modern instructional strategies.  Reported problem students to principal to maintain control of classroom.  Assigned homework to students based on curricula and modified based on daily progress.  Applied proactive behavior management techniques to facilitate classroom discipline.  Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.  Built and strengthened positive relationships with students, parents and teaching staff.  Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.  Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed.  Liaised with teachers to develop cohesive educational plans and improve student support.  Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies.  Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.  Participated in week-long intensive leadership training and provided training to colleagues on applied behavior analysis.  Wrote and presented documents for Individual Education Plan conferences.  Established and communicated clear objectives for lessons, units and projects to students and parents.  Fostered positive and trusting relationships with students to increase engagement.  Organized and prepared instructional materials, communiqu√©s and reports to facilitate student learning.  Delivered specialized classroom instruction to students with developmental disorders.  Worked with students with specialized needs to accomplish tasks and build practical skills.  Collaborated with conventional education instructors across multiple departments to optimize student learning.  Promoted language development skills through reading and storytelling.  Developed interesting and interactive learning methods tailored to help students with individual needs.  Transitioned students across grade levels through careful planning and preparation.  Developed individual educational plans designed to promote educational, physical and social development.  Implemented specialized tests to evaluate literacy performance.  Encouraged student empathy of others to build confidence and improve self-image.  Supervised field trips to local parks, fire stations and zoos to develop social skills and community awareness.  Conducted small group and individual classroom activities with students based on differentiated learning needs.         Education and Training      Associate of Arts  ,   Liberal Arts And General Studies  ,    05/2005       Fullerton College    -    City  ,   State            Bachelor of Science  ,   Child And Adolescent Studies  ,    05/2009       California State University - Fullerton    -    City  ,   State       3.11 GPA   Member of Phi Beta Delta Member        Education Specialist Teaching Credential  ,   Special Education  ,    05/2010       California State University - Fullerton    -    City         Honor Society for International Scholars Member         Activities and Honors     PTA Honorary Service Award, awarded by Benton Middle School PTSA  FUHS Dance Booster Club Secretary - 2020-2021  FUHS Dance Booster Club President - 2018-2020  FUHS Dance Booster Club Member-at Large 2017-18  FUHS Choir Booster Club Member-at-Large 2017-21  FUHS Theatre Booster Club Member-at-large 2017-21  FUHS PTSA Member - 2017-2021                   Skills       Behavior modeling  Video conferencing  Smartboard technology  Proficient in Google Classroom & Aries  Activity planning  Compliance  Technology savvy  Proctoring  Individualized care  Quizzes, tests and exams  Classroom discipline      Effective listening  Tutoring and after school help  Interdisciplinary teaching  Effectively work with parents  CPR/First-aid certified  Behavioral/cognitive skills development  Team collaboration  Positive student engagement  Behavior modification  Special needs students  Mediation and advocacy talent            "
TEACHER,"          TW       SUBSTITUTE TEACHER           Experience      Company Name   -   Substitute Teacher    01/2008   -   Current    On-call substitute for grades K-12.   Substitute teacher in the Tillamook School system as both a classroom teacher and teacher's aide.  Followed classroom plans left by class teacher to continue student education and reinforce core concepts.  Kept students on-task with proactive behavior modification and positive reinforcement strategies. Maintained day to day classroom management to promote learning.         Company Name   -   4-H Program Assistant & Open Campus Assistant    City  ,   State    02/2009   -   10/2016    Supported educational programs through the delivery of program curricula, coordination of program elements or projects, assisting with the assessment, design, implementation and evaluation.   Recruit, supervise and retained volunteers.  Organize and facilitate; day camps, after school programs, overnight camps and fundraiser's. Including travel to National programs.   Gathered data for annual reporting of program success, volunteer hours, personal time, yearly reports of accomplishments. Created a Plan of Work annually. Used 4-H access and 4-H online.  Promoted Extension and 4-H by Live radio interviews and Public service announcements, Civic group presentations; and daily interaction with the public.  Established relationships with key stakeholders in the community included Tillamook County Commissioners, business owners and non-profit managers and School District.  Delivered polished and thorough lectures on topics such as teen sex-texting and generational differences.         Company Name   -   Community Outreach Coordinator    01/2007   -   01/2013    Actively supported local MOPS groups, on the Oregon Coast and Willamette Valley. Acted as a liaison between local groups and MOPS, INT.   Skills used: self-direction, team player, trouble shooting, record keeping and problem solving; management of volunteer base that ran groups in the northwest region and promoted the MOPS agenda within the community.  Developed presentations for public events, community groups and organizational assemblies.         Work History      Company Name   -   Substitute teacher    01/2008   -   01/2011       On-call substitute for grades K-12.      Substitute teacher in the Tillamook School system as both a classroom teacher and as a teachers aide.      OSU Extension Service Tillamook County: 4-H Program Assistant 2; 2009 to October 2016; support educational programs through the delivery of program curricula, coordination of program elements or projects and assisting with the assessment, design, implementation and evaluation.      Recruit, supervise and retain volunteers.      Organize and facilitate; day camps, after school programs, overnight camps and fundraiser's.      Managed and oversaw fundraiser's and travel for National 4-H leadership conferences for local youth.      Gather data and report program success, volunteer hours, personal time and yearly reports of accomplishments.      Promote Extension and 4-H by Live radio interviews and Public service announcements, Civic group presentations; and daily interaction with the public.      Established relationships with key stakeholders in the community included Tillamook County Commissioners, business owners and non-profit managers.      OSU Extension Service Tillamook County: Oregon Open Campus; 2012 ; helping to build, expand, and market programming related to the Outreach & Engagement activities of Oregon State University.      Including public outreach events, fair booths, hosting learning workshops and public education of mission statement.           Company Name   -   Community Coach    01/2007   -   01/2013       Actively supported local MOPS groups, on the Oregon Coast and Willamette Valley.      Acted as liaison between local coordinators/chartering ministries and MOPS Int.      Skills include self-direction, team player, trouble shooting, record keeping and problem solving; management of volunteer base that ran groups in the northwest region and promoted the MOPS agenda with local churches, doctor offices and media.           Professional Summary     Experienced educator with hands on experience in youth development and interpersonal skills growing and managing large volunteer base and program development. Committed to offering programming and education to all youth.        Skills       Ten key, basic, conferences, customer service, delivery, direction, educational programs, keyboard, leadership, market, presentations, problem solving, profit, programming, radio, record keeping, researching, supervisory skills, teacher, team player, time management, trouble shooting, workshops           Education      Oregon State University    Bachelor of Science  :   Animal Science            Certifications      Paul Axtel Conflict and Communication training; Civil Rights training; Oregon Substitute Restricted Sub license; Pork Check off certified        Highlights       Volunteer management, public education of agriculture, supervisory skills, resourceful, diligent and persistent, committed to excellence in all activities, create positive environment.      Have proficient use of internet for accessing, researching and sharing critical knowledge, social media use to maximize communication, adaptable, basic keyboard, computer skills, and ten key.            "
TEACHER,"         CLASSROOM TEACHER         Professional Summary     Skilled and experienced classroom teacher certified and licensed to teach in the State of South Carolina. Demonstrated knowledge of successful teaching, behavior modification and classroom management. Ready to help students by leveraging training, skills and many years of classroom experience.       Skills          Microsoft office with modern classroom technology  Conflict Resolution Training  IEP familiarity  Organization/Planning  First Aid and BLS CPR Training  Positive learning environment  Student-centered learning      Lesson planning  Classroom management  Grading procedures  Technology integration  Punctual  Inquiry-based learning  Test proctoring            Work History      Classroom Teacher  ,     08/2014
                            to   06/2017     Company Name   ‚Äì   City  ,
                          State      Performed all aspects of classroom management¬†  Instructed students and provided individual support as needed.  Documented attendance, assignments, grades and participation.  Planned lessons, activities and trips to cover all required course material.  Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.  Developed activities and integrated technology to diversify instruction.  Met with parents to resolve conflicting educational priorities and issues.  Created new lesson plans based on course objectives.         Classroom Teacher  ,     08/1998
                            to   06/2014     Company Name   ‚Äì   City  ,
                          State      Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.  Administered quizzes and tests to assess student understanding of material.  Documented attendance, assignments, grades and participation.  Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects.  Served on School Affiliation Board and revised the institute's policies and rules.  Created new lesson plans based on course objectives.  Met with parents to resolve conflicting educational priorities and issues.         Classroom Assistant  ,     08/1989
                            to   06/1998     Company Name   ‚Äì   City  ,
                          State      Maintained student safety in classroom and outside environments.  Documented behaviors, interventions and results.  Met with team of professionals from different disciplines to implement comprehensive action plan.  Worked with individual students to provide personalized educational, behavioral and emotional support.  Provided diverse assistance to teachers, including clerical support, classroom management and document coordination.  Prepared instructional materials for group and one-on-one use.  Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest.         Interests     Education/Parenting Teacher Activities:¬†  South Carolina Education Association 4-H Member/Teacher  Environmental Awareness Club Advisor  ¬†Prom Coordinator ¬†and Junior Class Sponsor¬†  Volunteer at Boys and Girls Club of Rock Hill¬†  Detention Hall Teacher¬†  Progressive Planning Committee¬†  Emergency Action Team Member  ¬†First Responder Team Member       Education      Masters of Arts  :   Teaching Social Studies  ,
                          May 2018     Winthrop University   -   City  ,
                              State    Teaching Social Studies GPA: 3.8       Bachelor of Arts  :   Sociology  ,
                          June 1998     Coker College   -   City  ,
                              State    Sociology GPA: 3.0           April 2018     Rock Hill High School   -                Northwestern High School   -   City  ,
                              State           Skills    Book, conferences, Conflict Resolution, CPR, staff  training, First Aid, lesson plans, Microsoft office, Supervising, supervision, Teacher, Teaching, Tutoring, workshops      Additional Information      Grades 8th, 9th, and 11th Anchor Club Faculty Advisor Junior/Senior Prom Sponsor Member of First Responder Team Member of Emergency Action Team Bishopville Primary School          August 1989 - June 1998 603 North Dennis Avenue, Bishopville, SC 29010 First Grade Teaching Assistant Adult Education/Parenting Teacher Activities: South Carolina Education Association 4-H Member/Teacher Anchor Club Advisor Environmental Awareness Club Advisor Prom Coordinator Class Sponsor Volunteer at Boys and Girls Club of Rock Hill Detention Hall Teacher Progressive Planning Committee Emergency Action Team Member First Responder Team Member         Accomplishments       Student Progress Conferences
Conducted conferences with parents, administrators, testing specialists and social workers to discuss educational plans designed to promote students' educational/social development.   Targeted Development
Met with parents and guardians to discuss children's progress and to determine priorities and resource needs.   Student Mentor
Volunteered as temporary student guidance counselor to help resolve student personal issues.   Curriculum Implementation
Taught reading, language arts, social studies, mathematics, science, art and physical education to pupils utilizing course of study adopted by the Board of Education.        Certifications      SC ¬†Certified SCST  Read to Succeed certification  First aid and CPR certified     "
TEACHER,"     Marilyn    Hunter       Summary     Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.  Flexible hard worker ready to learn and contribute to team success.       Skills          Behavior modeling  Compliance  Leadership  Teambuilding  Work ethic  Multitasking  Active listening      Troubleshooting  Individualized care  Multi-line telephone skills  Office equipment operations  Organization and efficiency  Meticulous and organized  Security understanding            Experience      Substitute Teacher   |   Company Name    -    City  ,   State     |   08/2015   -   03/2020     Enforced classroom routines to keep students on schedule and operating at consistent level.  Implemented lesson plans assigned by classroom teacher to educate students about key concepts.  Provided notes and reports on school day activities to primary teacher.  Requested as substitute teacher based on excellent referrals and trusted performance.  Engaged students in discussions to promote interest and drive learning.  Educated students in various subjects to provide seamless transition during absence of head teacher.  Maintained student attendance and assignment records to prevent lapses during teacher absences.  Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.  Helped students build learning and study skills to achieve educational goals.  Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.  Reported problem students to principal to maintain control of classroom.  Managed high school classrooms during teacher absences.  Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs.  Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.  Assigned homework to students based on curricula and modified based on daily progress.  Promoted learning by leveraging traditional and modern instructional strategies.  Created lesson plans to address requirements of state curriculum.  Led group sessions to reinforce concepts and applications of course content.  Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.  Recorded attendance data to report to program managers.  Taught reading, language arts, mathematics and other subjects utilizing course of study adopted by Board of Education.  Administered quizzes and tests and documented grades to support accurate record-keeping.  Taught students during teacher absences and kept up with lesson plans and student assignments.  Substituted for teachers to practice handling classrooms of students.         Elementary Computer Teacher   |   Company Name    -    City  ,   State     |   08/1999   -   09/2002     Created tests and assignments to assess student knowledge of presented coursework and lecture materials.  Facilitated computer lab sessions, supervising such tasks as penetration testing, coding and script creation.  Developed lectures addressing variety of computer science topics to engage and educate students.  Built and expanded knowledge of IT trends by attending professional events, including workshops, seminars and conferences.  Assisted students with developing thesis topics by offering suggestions and contacting appropriate research sources.  Instructed students on use of technology tools and equipment as well as methods for accessing information.  Set up and maintained classroom computers and equipment.  Provided instruction on professional technology use and web etiquette.  Devised project-based assignments to create opportunity for hands-on practice and skill building.  Scored student assignments to measure comprehension.  Attended seminars and workshops to discover latest advances in computer education.  Crafted educational, straightforward and visually appealing slideshow presentations to guide lectures.  Evaluated and adjusted course curriculum based on student overall performance and assessments.         Receptionist   |   Company Name    -    City  ,   State     |   08/1998   -   06/1999     Scheduled and confirmed appointments.  Answered and directed incoming calls using multi-line telephone system.  Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.  Maintained daily calendars, set appointments with clients and planned daily office events.  Sorted incoming mail and directed to correct personnel each day.  Oversaw office inventory by restocking supplies and submitting purchase orders.  Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.  Prepared packages for shipment by generating packing slips and setting up courier deliveries.  Directed and oversaw office personnel activities.  Answered phone calls, provided information to callers and connected callers to appropriate people.  Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.  Managed customer complaints and rectified issues to complete satisfaction.  Managed office paperwork, including scanning documents and routing business correspondence.  Pulled and organized requested documentation.  Greeted visitors and directed them to appropriate areas, verifying reasons for visit and verified information.  Determined needs of visitors and provided information or solutions.  Signed for packages, recorded all deliveries and distributed to personnel.  Delivered key administrative support to coworkers, taking on additional tasks during peak times.  Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.  Maintained office safety by screening visitors, updating logs and issuing temporary passes.         Education and Training      Albany State University    |   City  ,   State     |   05/1986    Bachelor of Science  :   Psychology       "
TEACHER,"           Kpandipou    Koffi         Summary      Compassionate teaching professional delivering exemplary support and assistance to teachers and students. Display exceptional Communication and problem solving skills.  Experience in office administration and public speaking. Attentive and adaptable, skilled in management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses.  Dedicated and responsive team leader with proven skills in classroom management, behavior modification and individualized support.  Personable with experience using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.  High-performing Administrative Assistant offering experience working with diverse client base and delivering exceptional results. Polished in managing client relations, and managing vendor relationships.  Results-driven assistant with track record of excelling in fast-paced office environments.  Career-minded with talents in preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment.  Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.  Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds.  Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries.  Skilled in oral and written communication, team leadership and relationship-building.  Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Punctual Administrative Assistant known for having terrific work ethic and dynamic communication skills.  Adept at preparing correspondence, memoranda and reports in both draft and final form.        Skills          Superb communication both verbal and written.  Reliability and self sufficiency.  Strong work ethic.  Organizational and problem solving skills.  Team player and multi tasker.      Career minded, result driven, and goal oriented.  Adaptable, positive, eager to contribute in any capacity.  Microsoft Office  Fluent in French and English            Experience      Assistant Teacher     City  ,   State      Company Name  /   Jan 2010   to   Jun 2011       Implemented lesson plans for class of 30 students.  Prepared, duplicated and collected teaching materials to help students better understand learning concepts.  Helped students take advantage of other available subject matter and study resources.  Classroom restocking, support and management of operations.  Arranged and led activities for students, including small group and individualized instructions.  Assisted teachers with lesson preparation, curriculum implementation, and testing.          Assistant Manager Intern     City  ,   State      Company Name  /   May 2006   to   Sep 2006       Spearheaded training initiatives to improve employee performance and bottom-line business results.  Generated reports to assess performance and make adjustments.  Increased customer base and market share by promoting product through diverse channels.  Optimized productivity, streamlined program efficiency, and boosted profitability.  Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.  Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.  Addressed internal and customer-related issues each day and affected strategic resolutions.          Junior Editor     City  ,   State      Company Name  /   Sep 2004   to   Sep 2006       Determined appropriate page budgets and layouts to guide word count parameters, optimize use of images and graphics as well as maximize impact within allotted space.  Evaluated reporter stories, shaped content and helped improve overall work quality through careful review, detailed editing and constructive feedback.  Developed and deepened positive relationships with writing, design and production team members to improve communication and collaboration.  Handed out story assignments, directed content meetings and evaluated submitted pieces to manage overall tone and execution of work.  Decided readiness of articles for publication and approved final versions.  Edited, rewrote and prepared numerous pieces per week by adjusting reading level to make understanding articles easier and more interesting.  Oversaw layout design and worked with production team members to complete fresh monthly publications          Education and Training      MBA  :   Marketing    IGlobal University     Jun 2015     City  ,   State        Major in Marketing  Completed coursework in          BBA  :   Business Administration    Golden Gate University     Jun 2011     City  ,   State        International Student Scholarship Recipient  Minor in International Business          Associate of Arts      Suffolk University     Jun 2007     City         Associate in International Business and Business Administration        "
TEACHER,"           PRESCHOOL TEACHER         Professional Summary    Detail-oriented teacher with experience. Demonstrated success in personal and professional settings providing range of document and text translation services.      Skills          MS Office  Interpersonal Communication  Planning and Coordination  Basic  Interpersonal  Interpersonal Communication  Customer relations  Customer satisfaction      English  Math  MS Office  Neat  Packaging  Rapport  Safety  Sales  Selling  Teaching  Phone  Turkish            Work History      06/2020   to    Current      Company Name    ‚Äì    City  ,   State        Put final products together and efficiently organized items and packaging for shipment.  Kept work areas organized, clean and free of hazards, promoting consistent productivity.  Increased productivity by 15%.  Maintained clean and neat work area to maximize productivity and prevent errors.         Preschool Teacher  ,     08/2019   to    Current      Company Name    ‚Äì    City  ,   State        Indiana Math and Science Academy, educating children younger than 5 to help prepare them for school by teaching basic learning concepts, such as numbers, colors, and shapes as well as to develop their social, motor, and language skills.  Identified children in need of extra support for emotional, health-related, or developmental concerns and conceived improvement strategies.  Implemented hands-on, play-based strategies such as games and crafts for experiential learning.         Welcome Desk Representative and Gate Attendant  ,     01/2019   to   12/2020     Company Name    ‚Äì      State        Provided follow-through on all calls with confirmations and dissemination of requested information.  Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.  Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.  Managed over 50 customer calls per day.         Hospitality Desk Representative II  ,     01/2017   to   12/2020     Company Name    ‚Äì      State        Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.  Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.  Managed over 50 customers per day.         Safe Sitter Instructor  ,     12/2016   to   12/2020     Company Name    ‚Äì    City  ,   State        Providing informative class to young teenagers to teach how to safely maintain a safe environment for babysitting, handling tough situations as well as learning how to manage behavior.  Increased positive performance from students in order to graduate the program.  Managed 12 per students per class.         Child Care Aide and Kids Night Out Aid  ,     09/2013   to   12/2020     Company Name    ‚Äì    City  ,   State        Encouraged child involvement in classroom experiences and group interaction.  Modeled appropriate activities and positive behavior management.  Performed as a positive role model, promoting healthy interpersonal behaviors.  Managed 20 students per room with another aide.         Education      Bachelor of Arts  :   English, Psychology  ,   05/2021     Indiana University - Purdue University   -   City  ,   State             Latino Studies  ,   05/2021     Indiana University - Purdue University   -   City  ,   State           Associate of Science  :   Liberal Arts      Ivy Tech Community College Of Indiana   -   City   ,   State          Interests    ACCOMPLISHMENTS
, President of Muslims Student Organization at IUPUI
Vice President of Active Minds Chapter at IUPUI
Social Media of Muslim Student Organization at IUPUI      Languages    Turkish
Native
English
Native / Bilingual   "
TEACHER,"         HISTORY TEACHER         Experience      History Teacher  ,     08/2006   to   Current     Company Name   ‚Äì   City  ,   State      Seventh grade World History teacher at Southwest Middle School, Chatham County, Savannah, Ga.  Instruct four inclusion class.  Students have diverse academic backgrounds.  Charge with teaching Georgia history, geography, civics and economics.  Connect events to daily study of history, enhance opportunities for higher order thinking skills and writing.  Taught [U.S History, World history and Georgia History] history to audience of more than [30 ] students each [60 min].  Designed lesson plans, course handouts and homework assignments based on textbook material and coursework.  Taught [Social Studies] to diverse class of [30] students.  Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.  Developed, administered and graded tests and quizzes promptly to provide quick feedback.  Established and enforced rules for behavior and procedures for maintaining order among class of [30} students.  Used variety of teaching techniques to encourage student critical thinking and discussion in [Reading, L,A, and Social Studies] course.  Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.  Tracked class attendance and student progress.  Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.  Applied progressive teaching principles to class of [30] students, improving standardized tests scores by [5]% in [60 min] period.  Created immersive activities and utilized [Instructional Programs] technology to enhance instruction.  Developed and maintained effective frameworks, standards and requirements.  Collaborated with project leaders and stakeholders to accomplish objectives.  Conducted [four] classes each week focused on [Reading and Social Studies].  Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.  Kept youth safe and secure at facility and in public.  Coordinated after school tutoring hours with other teachers to help students in need of extra attention.  Observed and documented behaviors and actions of students.  Developed and implemented interesting and interactive learning media to increase student understanding of course materials.  Provided feedback on individual actions, behaviors and verbal responses.  Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.  Provided continuous evaluation of program operations as compared with established mission and set parameters.  Supported departmental program development, curriculum planning and committees with subject matter expertise and solid educational background.  Maintained ethical standards and status as role model to students by adhering to professional ethics at all times when presenting lessons and interacting with students.  Maintained strong knowledge and memory of important history dates, locations and events.  Trained, mentored and supervised 2] student teachers assisted with grading, administering tests and [Classroom and Lesson plans].         History Teacher  ,     08/2002   to   07/2006     Company Name   ‚Äì   City  ,   State      Fifth grade social studies teacher at Thunderbolt Elementary Marine Science Academy.  Chatham County, Savannah, Ga.  ¬†Teach Social Studies to 110 students daily from a variety of different backgrounds for example, Gifted, EIP, and other special needs.  Charged with Promoting in students an appreciation of American ideals and cultural heritage, motivate students to a understand and exercise his/her rights, privileges, and responsibilities as a citizen.  Developed lesson plans to teach course materials according to schedule.  Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.  Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.  Maintained ethical standards and status as role model to students by adhering to professional ethics at all times when presenting lessons and interacting with students.  Taught [Social Studies] to diverse class of [30] students.  Maintained strong knowledge and memory of important history dates, locations and events.  Observed and documented behaviors and actions of students.  Achieved score of [200% on state reading test.  Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.  Compiled and produced documents, reports and filed, copied or faxed required papers to appropriate parties.  Conduct{ 4] classes each week focused on [Social Studies].  Provided feedback on individual actions, behaviors and verbal responses.  Employed [Culturally responsive educational] techniques to encourage student learning and build community within classroom.  Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.  Implemented student discipline measures, decreasing classroom disruptions by [25]%.  Trained, mentored and supervise 2] student teachers assisted with grading, administering tests and [Lesson Plans ,Grouping, and Classroom management].  Translated operational directives into program roadmaps.  Collaborated with project leaders and stakeholders to accomplish objectives.  Earned positive feedback from parents regarding classroom instruction and student learning success.  Developed and maintained effective frameworks, standards and requirements.  Provided continuous evaluation of program operations as compared with established mission and set parameters.  Developed, administered and graded tests and quizzes promptly to provide quick feedback.  Coordinated after school tutoring hours with other teachers to help students in need of extra attention.  Established and enforced rules for behavior and procedures for maintaining order among class of [30] students.  Created immersive activities and utilized [techniques to integrating technology to enhance instruction.  Applied progressive teaching principles to class of 30] students, improving standardized tests scores by [10]% in [60 min] period.  Developed and implemented interesting and interactive learning media to increase student understanding of course materials.  Designed compelling lesson plans focused on literature and writing learning goals for [struggling learners] level classes.  Kept youth safe and secure at facility and in public.  Used variety of teaching techniques to encourage student critical thinking and discussion in [Social Studies] course.  Developed and implemented skill-building activities focused on [Reading Level] and ] abilities.         History Teacher  ,     01/1989   to   01/2002     Company Name   ‚Äì   City  ,   State      Fourth grade teacher Frank W. Spencer Foreign Language Academy.  Charged with teaching higher order thinking skills and providing a challenging curriculum to the gifted cluster in a self-contained class.  ¬†The Co- founder of the Respect Yourself club.  Developed to provide life skills to low achieving students.  The Jiu-Jitsu instructor in the after-school tutorial program, and In-Tech instructor for teachers.  Implemented student discipline measures, decreasing classroom disruptions by 25]%.  Developed, administered and graded tests and quizzes promptly to provide quick feedback.  Employed [Culturally Responsive Teaching] techniques to encourage student learning and build community within classroom.  Maintained strong knowledge and memory of important history dates, locations and events.  Developed and implemented interesting and interactive learning media to increase student understanding of course materials.  Trained, mentored and supervise {2] student teachers assisted with grading, administering tests and [Classroom management, Lesson Plans].  Trained, mentored and supervised [2] student teachers assisted with grading, administering tests and [assigning, task, documentation, and classroom management].  Coordinated after school tutoring hours with other teachers to help students in need of extra attention.  Established and enforced rules for behavior and procedures for maintaining order among class of [30] students.  Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.  Presented at industry conferences to audiences of up to [30] students and professionals.  Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.  Developed and maintained effective frameworks, standards and requirements.  Taught [World History] to diverse class of 30 students.  Provided continuous evaluation of program operations as compared with established mission and set parameters.  Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.         Military Police  ,     07/1976   to   10/1979     Company Name   ‚Äì   City  ,   State      Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.  Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.  Provided daily briefings to [Military post and duties] on such topics as safety and risk assessments.  Created document filing system, organizing mission-critical documents within SCIF facility.  Managed receipt, storage and issue of ammunition processes.  Managed 12] employees in combat operations and tactical guidance to ensure optimal productivity.  Developed top talent by leading training initiatives for combat preparation.  Led military police teams in support of battlefield operations.  Trained and instructed subordinates and supported units on [Guard duty ¬†] training.  Instructed personnel on ways to reduce environmental hazards and proper use of PPE.  Led diverse training simulations to prepare teams for combat and emergency situations.  Completed 6-8 hours] patrols of assigned areas within operations areas.         Education      Ph.D.  :   Philosophy in Education  ,   2019     Northcentral University   -   City  ,   State      [3.7] GPA  Dissertation: [Elementary Teachers Experiences of Teaching Culturally Responsive Education to African American Elementary male Students. A Phenomenological Study]  Major in [Curriculum and Teaching         Master of Arts  :   Curriculum Instruction  ,   2008     Nova Southeastern University   -   City  ,   State           Master of Arts  :   Teaching and Learning  ,   2007     Nova Southeastern University   -   City  ,   State           Bachelor of Science  :   Bussiness Management  ,   1986     Savannah Arts Academy   -   City  ,   State      Completed coursework in [Reading ], [Language Arts ],{ Reading Endorsement} and [Gifted - in Field]         General Education  :   Bussiness  ,   1981     Thomas Nelson Community College   -   City       Hampton, Va. Courses in Business Certification   Major in [ Subject ]         Summary     Seeking Middle School Reading or Social Studies teaching position that enables one to use my Instructional reading skills with technology.  Adapted History Teacher] offering [30] years of experience in teaching diverse history lessons to large groups of students by devising lectures and course cohesive with different learning styles. Resourceful in contributing to creation, execution and evaluation of curriculum to continually advance program. Collaborative in assisting with textbook selection for history department.  Effective educator with diverse talents in preparing history lessons, delivering lectures to students, creating accompanying multimedia presentations, assigning homework and administering exams. Personable in answering students' questions about lecture information, course materials, homework and exams to provide clarity, deliver solutions, prompt further research and spark discussions on important historical topics.  Innovative Program Officer enthusiastic about having a positive impact on Teaching and learning[] by overseeing results-oriented programs in [History]. Veteran team leader and complex problem-solver with [30] years of related experience.       Affiliations    Professional Development	Attended Seminars and workshops: Learning styles. Sexual Education for (4-8), Inclusion, Child abuse, (TQM) total quality management, differentiated instructions, Issues and Trends in education in reading, In-Tech Redelivery, (WOW) Working -on-the work, Reading renaissance, International Baccalaureate Middle years program training for Humanities level 1
Leadership	Served as fourth grade chairman for (4) years, (BLT) Building Leadership team for (3) years, Block- Scheduling Team (2) years, Veteran Day coordinator (2) years Black History Coordinator (2) years and American Education week (2) years.      Highlights          Teaching Certified Teacher Lesson Planning Special Education Progress Reports Social Studies History Teamwork / Collaboration Learning Styles World History, Ability to motive and inspire children through enthusiastic imaginative presentation. High level of resourcefulness and creativity, joint with excellent organizational... Good communication skills. A indisputable interest in children. Ability to build up a positive relationship with parent              Additional Information      Awards	Teacher of The Year (1994) and (2002), Veteran Day Parade first place entry Award (Elementary), Crystal Apple Award, Junior Achievement Award, Kiwanis Club Award and featured in Articles in newspapers entitled, Respect Yourself club and Summer Academy     "
TEACHER,"         LEAD TEACHER       Accomplishments      Chosen to participate as part of a collaborative with Amelia Gambetti (Reggio Schools, Reggio Emilia, Italy, USI and Deaconess Children's Center Lead Teacher - Little Husky World Mind in the Making training Director of Little Husky World and TLC Nursery.        Chosen to participate as part of a Reggio collaborative with Amelia Gambetti (Reggio Municipal Schools, Reggio Emilia, Italy), USI and Deaconess Children's Center¬†  Lead Teacher - Little Husky World¬†  Mind in the Making training¬†  Previously Director of Little Husky World and TLC Nursery.        Professional Summary    Lead teacher/site director capable of managing groups of children.
Patient educator who collaborates successfully with children, parents and staff.        Enthusiastic Lead Teacher/site director offering  25  years experience in early childhood education. Passionate about child development and learning. Friendly, outgoing and adaptable in approach capable of successful collaboration with children, parents and staff.         Enthusiastic Lead Teacher/site director offering  25  years experience in early childhood education. Passionate about child development and learning. Friendly, outgoing and adaptable in approach capable of successful collaboration with children, parents and staff.         Enthusiastic Lead Teacher/site director offering  25  years experience in early childhood education. Passionate about child development and learning. Friendly, outgoing and adaptable in approach capable of successful collaboration with children, parents and staff.       Skills        Classroom management          Creation of forms for data
Payroll          Schedule activities and field trips
Maintain tuition data and receipts      Knowledge of excel/word/power point
Work within a budget          Snack/Meal Planning               Classroom management  Team building  Creation of forms for data¬†  Schedule activities and field trips¬†  Knowledge of excel/word/power point¬†  Work within a budget Snack/Meal Planning    Maintained tuition payment schedule/posting payments/maintaining records/provided receipts  Payroll              Classroom management  Team building  Creation of forms for data¬†  Schedule activities and field trips¬†  Knowledge of excel/word/power point¬†  Work within a budget Snack/Meal Planning    Maintained tuition payment schedule/posting payments/maintaining records/provided receipts  Payroll              Classroom management  Team building  Creation of forms for data¬†  Schedule activities and field trips¬†  Knowledge of excel/word/power point¬†  Work within a budget Snack/Meal Planning    Maintained tuition payment schedule/posting payments/maintaining records/provided receipts  Payroll           Work History      Lead Teacher      Company Name   -   City  ,   State     10/1992   -   Current          Adopted technological advancements that engaged and empowered children.  Motivated teaching staff to continually improve strategies and maximize student learning.  Planned and prepared activities for preschool students.  Provided an open and loving environment where children could express themselves and direct their own learning.  Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies.  Developed activities and integrated technology to diversify instruction.  Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Paths to Quality and NAEYC Accreditation.¬†  Provided key support for Ivy Tech practicum students.  Created new lesson plans based on course objectives.  Met with families on a daily basis. ¬†Parent/family meetings offered/home visits scheduled to discuss student developmental progress or address issues.¬†  Liaison between families and administration.  Completed documentation on individual children as well as administered assessments for each child and tracked results - ISTAR-KR, GOLD Teaching Strategies         Certified CPR First Aid instructor       Red Cross and ProTrainings.  Present.  Certified to teach/skill test CPR/First Aid to large and small groups.         Photographer/EMT/Cook      Company Name   -   City  ,   State       Assist and back up paid personnel at medical, accident and fire scenes.  Prepare and assist rehab/observation area for fire fighter recovery on scene.  Plan and prepare meals for large groups.  Plan, schedule and participate in PR events.         Lead Teacher      Company Name   -   City  ,   State     10/1992   -   Current          Completed documentation on individual children and teachers for recordkeeping - Gold Teaching Strategies  Administered assessments for each child and tracked results - ISTAR-KR  Adopted technological advancements that engaged and empowered children.  Motivated teaching staff to continually improve strategies and maximize student learning.  Planned and prepared activities for preschool students.  Provided an open and loving environment where children could express themselves and direct their own learning.  Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies.  Developed activities and integrated technology to diversify instruction.  Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Paths to Quality and NAEYC Accreditation.¬†  Provided key support for Ivy Tech practicum students.  Created new lesson plans based on course objectives.  Met with families on a daily basis. ¬†Parent/family meetings offered/home visits scheduled to discuss student developmental progress or address issues.¬†  Liaison between families and administration.         Education      BS  :   Early Childhood/Special Ed      Ball State University   -          2018     Early Childhood/Special Ed       Associate of Science  :   Early Childhood Education      Ivy Tech Community College   -   City  ,   State     2003            Associate of Science  :   Early Childhood Education      Ivy Tech Community College   -   City  ,   State     2003            Certified EMT ¬≠  :             Onsite Hss  :         City  ,   State     2003     AA Early Childhood Education ¬≠
Ivy Tech ¬≠ Evansville IN       Skills    budget, CPR, First Aid, forms, prepare meals, excel, power point, word, Payroll, personnel, PR     budget, create forms, excel, power point, word, payroll       Certifications     EMT¬†     Red Cross/ProTrainings First Aid/CPR/AED Instructor and Skills Tester  CPR/First Aid/AED Certified     First aid and CPR certified     Mind in the Making    "
TEACHER,"         TEACHER ASSISTANT         Work History      Company Name               Professional Summary    Currently working towards my Education/Career goals of obtaining my BA in Psychology in order to
demonstrate my passion working with Elementary Youth in a classroom setting. My goal is to diversify my educational experience to become a more Proficient Educator/Administrator.     Currently working towards my Education/Career goals of obtaining my BA in Psychology in order to demonstrate my passion working with Elementary Youth in a classroom setting. My goal is to diversify my educational experience to become a more Proficient Educator/Behavioural Specialist      Currently working towards my Education/Career goals of obtaining my BA in Psychology in order to demonstrate my passion working with Elementary Youth in a classroom setting. My goal is to diversify my educational experience to become a more Proficient Educator/Behavioural Specialist       Accomplishments      Improved reading Lexile's in student which in turn helped student undergo Reclassification.  CPR AA, Mandated Reporting, Incident Reporting Training Certified.        Skills        Conducted Peer Council with Youth     Assigned Books based on Reading level
Supported Students with Special Needs    Engaged Student with Positive Language
Instructed Personalized Lesson Plans    Critiqued student Project rather than correcting it
Addressed Challenging Student Behavior     Developed Strong Problem-Solving Skills                Conducted Peer Council with Youth to nature problem solving skills  ¬†Assigned Books based on Reading level¬†  Supported Students with Special Needs by developing Behavioral and Academic plans      Engaged Student with Positive verbal and body language  Instructed Personalized Lesson Plans based on classroom nature and interest  Critiqued student Project rather than correcting it                Conducted Peer Council with Youth to nature problem solving skills  ¬†Assigned Books based on Reading level¬†  Supported Students with Special Needs by developing Behavioral and Academic plans      Engaged Student with Positive verbal and body language  Instructed Personalized Lesson Plans based on classroom nature and interest  Critiqued student Project rather than correcting it                Conducted Peer Council with Youth to nature problem solving skills  ¬†Assigned Books based on Reading level¬†  Supported Students with Special Needs by developing Behavioral and Academic plans      Engaged Student with Positive verbal and body language  Instructed Personalized Lesson Plans based on classroom nature and interest  Critiqued student Project rather than correcting it            Work History      Teacher Assistant  ,   01/2013   to   06/2016     Company Name   ‚Äì   City  ,   State      Worked in cohorts with a team of T.A to provide classroom support with Tier I and Tier II who were not at     reading and writing criteria according to common core standards, to help them undergo reclassification.         Executive Director Assistant  ,         Company Name   ‚Äì   City  ,   State     Managed entire private school database and met weekly with administrators to obtain updated requirements for testing new potential EL Learner. Provided logistical support for Department Director on every day to day office operations        Executive Director Assistant  ,   07/2013   to   07/2016     Company Name   ‚Äì   City  ,   State      Managed entire private school database and met weekly with administrators to obtain updated requirements.  for testing new potential EL Learner.  Attended classroom audits in classroom observations performed by EL.  Specialist.  As well as logistical support for our Department Director on every day to day operations.         EXL Tutor & ELA Academic Tutor  ,   08/2017   to   Current     Company Name   ‚Äì   City  ,   State      Provided an enriched classroom environment to a class of 20 1st grade students during afterschool.  Supported students through homework, mathematics, reading, and enrichment activity tied to common core standards.         EXL Tutor &; ELA Academic Tutor  ,     Current     Company Name   ‚Äì   City  ,   State     Provided an enriched classroom environment to a class of 20 1st grade students during Afterschool program while Supported through homework, mathematics, reading, and enrichment activity tied to common core standards.        EXL Tutor & ELA Academic Tutor  ,     Current     Company Name   ‚Äì   City  ,   State      Provided an enriched classroom environment to a class of 20 1st grade students during afterschool.  Supported students through homework, mathematics, reading, and enrichment activity tied to common core standards.         EXL Tutor &; ELA Academic Tutor  ,     Current     Company Name   ‚Äì   City  ,   State      Provided an enriched classroom environment to a class of 20 1st grade students during afterschool.  Supported students through homework, mathematics, reading, and enrichment activity tied to common core standards.         Education      Associate of Arts  :   Psychology   ,   2019     California State University, Los Angeles   -   City  ,   State     Currently close to obtaining my B.A in Psychology, intending on going to graduate school right after obtaining my bachelors        Associate of Arts  :   Liberal Arts  ,   2015     Los Angeles Trade Technical College   -          Liberal Arts        Skills    Council, database, Lesson Plans, Director, mathematics, Problem-Solving Skills, Reading      Certifications      CPR Certificated american Heart association  Mandated Reporting Certified¬†     "
TEACHER,"       TEACHER ASSISTANT       Skills     Accounts Payable, Advertising, Bookkeeping, Budgets, Charts, Customer Service, Financial Reporting, Payroll, Spreadsheets       Professional Summary      Energetic Teacher Assistant specializing in Mathematics.  Energetic Tutor enthusiastic about working with pre-teen students. Excited to grow individual confidence and skill. Outgoing, reliable and caring.  Teacher Assistant and Tutor familiar with Mathematics and Reading. Well-developed Mathematics abilities. Seek to utilize subject expertise to assist students in grasping materials and improving test scores. Computer savvy and familiar with iReady, TenMarks and Accelerated Math.  Caring Tutor passionate about helping students excel academically.        Skills          Kind and empathetic  Self-motivated  Strong written and verbal communicator  Positive and encouraging  Standardized testing scoring  Fast learner      DIBELS knowledge  Strong background in Mathematics            Work History      October 2017  -  Current    Teacher Assistant   |   Company Name   |   City  ,   State     Assist with instruction up to 87 students individually and in groups.  Observe and evaluate students' performance, behavior, and social development.  Assistant with supervision of an average of 200 students in classrooms, halls, and cafeteria on a daily basis.  Maintain accurate and complete assessment scores for 87 students.  Work with other teachers and administrators to instruct students.         November 2016  -  May 2017    Day Tutor   |   Company Name   |   City  ,   State     Assisted 5th grade students with daily classroom assignments.  Pulled students and worked one on one to enhance reading and math skills.         August 2014  -  May 2016    Substitute Teacher   |   Company Name   |   City  ,   State     Proctored quizzes, tests, and standardized examinations.  Instructed, tutored, and mentored individual students.  Utilized technology to enhance student education and grasp of materials.  Completed documentation of attendance, grades, and other required details.  Led classroom activities for play-based and immersive learning.  Implemented prepared lesson plans in established classrooms.  Maintained a safe and orderly classroom.  Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.         September 2013  -  May 2014    Reading Tutor   |   Company Name   |   City  ,   State     Instructed up to 30 students individually and in groups.  Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.  Assessed students' reading levels using DIBELS Next and Leveled Reading Passages.  Enforced the school's student discipline code to deal with problem situations.  Preserved the confidentiality of student records and information at all times.  Determined student strengths and weaknesses through DIBELS, STAR testing and weekly assessments.  Selected age-appropriate stories and read them aloud during daily story time.         July 2009  -  Current    Business Partner / Co-owner   |   Company Name   |   City  ,   State     Perform all bookkeeping and financial reporting responsibilities.  Assure IFTA and FMCSA compliance.  Support with daily operational functions.  Analyze departmental documents for appropriate distribution and filing.  Obtain documents, clearances, certificates and approvals from local, state and federal agencies.         January 2005  -  January 2006    Payroll Administrator /Accounts Payable   |   Company Name   |   City  ,   State     Payroll using Timberline System.  Accounts Payable using Timberline System Maintained various company charge accounts.         January 2002  -  June 2004    Loan Control Specialist I   |   Company Name   |   City  ,   State     Processed Uniform Commercial Codes (UCCs) online at state websites.  Performed telephone customer service.         January 2001  -  September 2001    Key Accounts Rep Assistant / Administrative Assistant   |   Company Name   |   City  ,   State     Tracked Key Accounts of Secondary Advertising Budgets.¬†  Ran various Focus reports.  Assisted with spreadsheet maintenance.         June 1996  -  December 2000    Administrative and Financial Assistant   |   Company Name   |   City  ,   State     Maintained and processed all hourly & salary payroll Prepared numerous forecasts, charts & spreadsheets.  Followed-up on Accounts Payable discrepancies for over 100 vendors.  Worked directly with CFO to achieve plant manager support.  Supported Chief Operating Officer with daily operational functions.  Analyzed departmental documents for appropriate distribution and filing.         Education     2007   MBA  :   Business Administration    University of Phoenix Online  ,   City  ,   State   Business Administration      1993   B.S.B.A  :   Business Administration and Management Information Systems    University of Southern Mississippi  ,   City  ,   State   Business Administration and Management Information Systems    "
TEACHER,"         MATH TEACHER        Menrit    Mansour         Professional Summary     Educational professional accomplished in organizing teacher curricula, creating full year course pacing guides, creating and implementing engaging and interactive lessons that combine real-life experience and provide the highest level of education for each student.          Skills         Word, Excel, and PowerPoint √¢‚Ç¨¬¢Advanced knowledge and skills in using media tools for teaching purposes such as Prezi presentations, Youtube video creation, Wiki Pages, Mathematica, and Popplet   Managing classroom for diverse populations  Strong collaborator  Technological instruction  Effective time management        Tailoring curriculum plans
Positive learning environment
Classroom discipline
Student motivation               Managing classroom for diverse populations  Strong collaborator  Technological instruction  Effective time management         Tailoring curriculum plans  Positive learning environment  Classroom discipline  Student motivation            Work History      Math Teacher  ,   08/2014   to   Current     Company Name   ‚Äì   City  ,   State           Lead teacher  ,   01/2013   to   01/2014     Company Name   ‚Äì   City  ,   State      for Math 7 (4 classrooms) and Intervention for Math 7 (1 classroom) Prepared all pertinent materials; assigned and graded all class work and homework assignments Created overall Unit Plans for each classroom and daily lesson plans to accommodate each set of students and their needs, in collaboration with other teachers and Common Core Standards Differentiated materials for English Language Learners and Learners with Special Needs or Learning Disabilities Attended and participated in Math 7 teacher focus group to plan weekly lessons and discuss teaching methods and strategies.         Student Teacher  ,   01/2012       Company Name   ‚Äì   City  ,   State      Lead teacher for Algebra II (3 classrooms) and Fundamentals of Geometry (1 classroom) Prepared all pertinent materials; assigned and graded all class work and homework assignments Created overall Unit Plans for each classroom and daily lesson plans to accommodate each set of students and their needs Differentiated materials for English Language Learners Prepared and administered all formative and summative assessments Attended and participated in Algebra II teacher focus group to plan weekly lessons and discuss teaching methods.         Student Teacher  ,   01/2012       Company Name   ‚Äì   City  ,   State      Lead teacher for Algebra I (4 classrooms) Prepared all pertinent materials; assigned and graded all class work and homework assignments Prepared and administered all formative and summative assessments Created overall Unit Plans for each classroom and daily lesson plans to accommodate each set of students and their needs Differentiated materials for English Language Learners and Learners with Special Needs or Learning Disabilities Prepared and administered States exams such as STAR Testing Attended monthly staff meetings to address classroom issues.         Student Teacher  ,   01/2012       Company Name   ‚Äì   City  ,   State      Assisted teacher in ELL/Sheltered Algebra I classroom Tutored students in Algebra I by preparing them for exams and helped them complete homework assignments Worked one-on-one with bilingual students in their native language Assisted students with weekly vocabulary designed to expand their language and comprehension skills Taught one lesson at the end of the semester and differentiated the materials to meet the ELL students√¢‚Ç¨‚Ñ¢ needs Conducted a case study for 2 ELL students at various stages in their Language Learning Program.         Cash Office Associate  ,   01/2007   to   01/2013     Company Name   ‚Äì   City  ,   State      Balance store safe and registers daily as well as make deposits.  Work as a cashier, assist customers with purchasing items Maintain a clean environment for workers and customers, and help fellow workers with operating the registers.  Work at the customer service desk, assist customers with returns and complaints, answer phone calls, and manage the break schedule for fellow workers.  Help floor associates build fixtures and organize merchandise.  Work in layaway; assist customers with the proceedings of layaway, and stock layaways.         Receptionist/Physical Therapy Assistant  ,   01/2010   to   01/2013     Company Name   ‚Äì   City  ,   State      Answer phone calls, schedule patients, make patient charts, complete patient registration and all the billing for the office.  Set up patients on the electrical-stimulation machines and apply cold/hot packs as needed.  Perform ultrasound for patients as requested by the physical therapist.  Assist patients with their exercise prescription as well as train them on proper exercise machine use.         Math Teacher  ,   08/2014   to   Current     Company Name   ‚Äì   City  ,   State           Education      Master of Arts  :   Teaching Mathematics  ,   December 2012     University of Southern California   -   City  ,   State    Teaching Mathematics       Bachelor of Science  :   Applied Mathematics  ,   June 2011     University of California   -   City  ,   State    Applied Mathematics       Skills    Arabic, Balance, billing, cashier, charts, customer service, English, focus, managing, materials, Math 7, Mathematica, meetings, Microsoft programs, Excel, office, PowerPoint, Word, presentations, purchasing, QuickBooks, teaching, teacher, phone, video   "
TEACHER,"         SUBSTITUTE TEACHER       Summary     Receiving an education on Psychology and pursuing my teaching certification,ha been the best professional accomplishment I have achieved. The teaching in the absence of the teacher helped me understand that I have¬† a background to implement the strategist teach.   Sales Manager successful in relationship and team building. Motivates sales teams to exceed sales goals with track
record of consistently achieving employee retention, skilled in leading teams to set record-high sales figures, expand
existing territories and develop new accounts. Achieve record-setting revenue gains. Talented, effective at multi-
tasking and reaching sales targets. Builds loyalty and long-term relationships with customers
Business development executive experienced in all aspects of sales and marketing, contract negotiation and account
management. Driven professional who effectively builds loyalty and long-term relationships with customers while
consistently exceeding sales targets.         Accomplishments      8620 Spectrum Center Blvd.  San Diego, CA
92123
Accomplishments
       Attentive Sales Manager with track record of consistently achieving employee retention and sales goals.  8
       years in sales, customer service and personnel and payroll management.  Driven to exceed goals and
       expectations.  Talented sales professional effective at multi-tasking and reaching sales targets.  Builds loyalty and
     long-term relationships with customers.        Experience      Substitute Teacher   01/2016   to   Current     Company Name      Manage classrooms, and help children throughout the day, by assessing the lesson of the day.  Maintaining discipline in the classroom.             10/2011   to   01/2017     Company Name   City  ,   State       Advised prospective employees on various tips and tricks that would assist them in gaining
          employment in the organization.  Implement effective HR policies to ensure all practices are following labor and employment regulations.  Increased employee retention above 90% by rigorously maintaining a positive work environment.  Develop targeted outreach recruitment programs to recruit more minorities and meet affirmative action
          requirements.  Created a website with an embedded database and FTP functionality to enable online recruitment for the
          organization and reducing recruitment costs by 10%.  Develop user friendly application forms and questionnaires to be used by the organization during staff
          recruitment and interviewing.  Arbitrate labor disputes in collaboration with the legal department.          Operations Sales Manager   09/2008   to   10/2011     Company Name   City  ,   State       Established operational objectives and work plans and delegated assignments to subordinate managers.  Supervised a team of 15 area managers and 35 associates.  Developed executive presentations and reports to facilitate project evaluation and process improvement.  Directed planning, budgeting, vendor selection and quality assurance efforts.  Defined clear targets and objectives and communicated them to other team members.  Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning
        sessions.  Assessed vendor products and maintained positive vendor relations.  Supported the sales team in writing proposals and closing contracts.  Developed quarterly and annual sales department budgets.  Developed a comprehensive training program for new sales associates.  Reviewed operational records and reports to project sales and determine profitability.  Trained all incoming sales team members.  Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and
        security practices.          Insurance Agent   08/2005   to   08/2008       Fred Loya Insurance - Eagle Pass TX 78852
     Met with existing and prospective clients each week to select appropriate insurance policies.  Calculated quotes and educated potential clients on insurance options.  Tracked the progress of all outstanding insurance claims.  Calculated premiums and established payment methods for sales.  Identified and solicited sales prospects in agency databases.  Evaluated leads obtained through direct referrals, lead databases and cold calling.  Modeled exceptional customer service skills and appropriate diagnostic sales techniques.  Collected all premiums on or before effective date of coverage.  Contributed ideas and offered constructive feedback at weekly sales and training meetings.          Education and Training      High School Diploma     2000       Eagle Pass High School   City  ,   State               Associate of Science                  MEDICAL     2009       KAPLAN UNIVERSITY   City  ,   State               Bachelor of Arts  :   Psychology minnor on  Child Development   2017           Psychology Child Development          Languages    Fluent in English and Spanish      Skills    agency, budgeting, budgets, business strategy, closing, cold calling, interpersonal, communication skills, Excellent Communication, oral, contracts, Critical thinking, clients, Client Relations, Customer Service, customer service skills, databases, database, Fluent in English, forms, FTP, HR, Insurance, Leadership, legal, Marketing, meetings, Mergers and acquisitions, Works, organizational, policies, executive presentations, Problem Solver, process improvement, progress, proposals, quality assurance, recruitment, sales, sales and training, Spanish, Strategic marketing, supervision, Time management, vendor relations, website, written   "
TEACHER,"         ASSISTANT TEACHER       Summary    Energetic Childcare Provider with 7+ years working with children in settings such as a day care center, in home nanny, and elementary schools. Works well as part of a team while following all teacher-driven directives. Proactive and self-sufficient in
creating innovative ways to deliver curriculum.      Skills          Positive reinforcement methods  Professional babysitter and nanny  Qualified tutor  Understands developmental disorders  Active listener  Infant, toddler and preschool curriculum expert  Skilled in working with special needs children      Reliable and punctual  Friendly  Cheerful and energetic  Behavior management techniques  Playful  Engaging  Active listening  Arts, crafts and games  Calm under pressure  Self-motivated            Certifications    First Aid, CPR, and CPI Certified.      Experience     04/2016   to   Current     Company Name   Ôºç   City  ,   State      Promoted good behavior by using the positive reinforcement method.  Taught basic education principles while complying with IEP and ARD goals.  Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.  Administered medication and minor first aid to sick and injured students.  Maintained a child-friendly environment by allowing frequent access to outdoor activities.  Addressed behavioral and learning issues with parents and daycare management staff.  Engaged with children individually to meet their emotional and physical needs.  Sparked imagination by helping children discover new things each day.         09/2015   to   04/2016     Assistant Teacher    Company Name   Ôºç   City  ,   State      Promoted good behavior by using the positive reinforcement method.  Promoted language development skills through reading and storytelling.  Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.  Relieved the head teacher and toddler teacher.  Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.  Organized small groups of children while transitioning to and from outdoor play.  Administered medication and minor first aid to sick and injured students.  Dressed children and changed diapers.  Communicated regularly with parents about daily activities and behaviors.  Offered parents detailed daily reports that outlined their child's day.  Maintained a child-friendly environment by allowing frequent access to outdoor activities.  Addressed behavioral and learning issues with parents and daycare management staff.  Engaged with children individually to meet their emotional and physical needs.            Sparked imagination by helping children discover new things each day.  Encouraged child involvement in classroom experiences.         09/2016   to   09/2017     In Home Nanny    Company Name   Ôºç   City  ,   State       Organized activities that developed child's physical, emotional and social growth.         Redirected child to encourage safe, positive behaviors.         Physically and verbally interacted with child throughout the day.         Made nutritious snacks and meals for¬†child.         Established and maintained a safe play environment for the child.   Monitored child's play activities to verify safety and wellness.         Taught child personal care behaviors, including toilet training and feeding.             Education and Training     2013     High School Diploma      Crossroads College   Ôºç   City  ,   State              Skills    Being able to work as a a team to help de-escalate situations.     "
TEACHER,"         KINDERGARTEN TEACHER           Summary    I have been an elementary educator for Henrico County Public Schools for 16 years. I have taught Head Start, Federal Preschool Programs, first grade and kindergarten. Prior to my teaching career, I worked in administration and management and have experience with accounting, ordering, payroll, computer systems, scheduling and interacting with the general public in multiple capacities.      Skills           Meticulous attention to detail     Professional communication  Conflict resolution techniques  Strong problem solver   ¬†     Account Reconciliations   Cost accounting   Flexible and adaptive  Intimate knowledge of school system            Experience      Kindergarten Teacher    August 2011   to   Current     Company Name   Ôºç   City  ,   State      Served as Team leader for three years.  Served as collab partner with special education specialist for three years.   Encouraged students to persevere with challenging tasks.      Set and communicated ground rules for the classroom based on respect and personal responsibility.        Mentored and counseled students with adjustment and academic problems.          Took appropriate disciplinary measures when students misbehaved.            Differentiated instruction according to student ability and skill level.          Encouraged children to be understanding of others.   Promoted good behaviors, accountability and social responsibility.            Head Start/Federal Preschool Programs Teacher    August 2006   to   July 2011     Company Name   Ôºç   City  ,   State       Encouraged parents to take an active role in their child's education.      Encouraged students to explore issues in their lives and in the world around them.      Enhanced reading skills through the use of children's literature, reader's theater and story time.     Delegated tasks to teacher assistants and volunteers.     Established positive relationships with students, parents, fellow teachers and school administrators.       Taught students in various stages of cognitive, linguistic, social and emotional development.               First Grade Teacher    November 2003   to   July 2006     Company Name   Ôºç   City  ,   State      Served as team leader for one year.  Served as collab teacher with special education specialists for one year.       Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.        Created lesson plans in accordance with state curriculum and school-wide curriculum standards.       Taught students to exercise problem solving methodology and techniques during tests.        Observed and assessed student performance and kept thorough records of progress.            Head Start Teacher    August 2001   to   November 2003     Company Name   Ôºç   City  ,   State      Visited family homes twice yearly.    Supervised children on monthly field trips to local parks, museums and zoos.    Conducted monthly parent meetings.  Adhered to Federal Head Start guidelines such as family 				style dining, developing individual student plans, and daily 				centers.  Supervised and assigned daily duties to classroom assistant.  Attended after school functions to help build a stronger 				   community/school  relationship.          Interventionist    January 2001   to   June 2001     Company Name   Ôºç   City  ,   State      Provided supplemental teaching to small groups of students who needed extra assistance based on state testing results.  Created lessons based on state requirements.   Observed and assessed student performance and kept thorough records of progress.     Encouraged students to persevere with challenging tasks.            Assistant Manager    July 1998   to   August 2000     Company Name   Ôºç   City  ,   State      Managed a retail foods grocery store during
assigned shifts.   Oversaw store operations, including staff assignments and production lists.      Assessed customer needs and responded to questions.     Managed ordering for the store and represented store at national trade shows.  Developed staff schedules.  Managed payroll as backup to manager.          Lead Teller    June 1996   to   July 1997     Company Name   Ôºç   City  ,   State      Excelled in greeting customers and providing quality customer service.   Executed accounts receivable reporting enhancements and reconciliation procedures.     Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.             Administrative Assistant    January 1994   to   June 1996     Company Name   Ôºç   City  ,   State       Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.      Maintained electronic and paper files.        Maintained the front desk and reception area in a neat and organized fashion.       Dispersed incoming mail to correct recipients throughout the office.     Made copies, sent faxes and handled incoming and outgoing correspondence.            Education and Training        Master of Teaching (M.T.)  ,   December 2000    Virginia Commonwealth University   Ôºç   City  ,   State  ,   US    Early education: Pre-K through fourth grade         Bachelor of Science   :   Psychology  ,   1997    Virginia Commonwealth University   Ôºç   City  ,   State  ,   US            Credentials    Commonwealth of Virginia Teaching license, # PGP-562282, renewed in 2016   "
TEACHER,"         READING TEACHER           Summary     I am a highly motivated educator and self-starter with a passionate commitment to learners and their success and growth. I am accountable and thorough with a history of sound decision-making and innovative skills that have helped a plethora of teachers and students succeed.       As a professional educator with an extensive background in student success, I am also a certified Life and Success Coach.         I look forward¬† to extending my expertise to the teachers and staff at Van¬†Buren Middle School.¬†I believe that student success is inevitable with competent, passionate, ""all in"" teachers that will stand by their side inspiring productivity and essentially life long learners..¬†       Highlights          97% senior student success rate (2016-2017)  15 years of successful teaching experience(tenured)  Hillsborough Alliance for Black School Educators, HABSE Teacher of the Year 2016-2017  Teacher of the Year, Greco Middle School 2005-2006  Rookie Teacher of the Year, Greco Middle School 2002-2003                                     Experience      Company Name     August 2006   to   May 2017     Reading Teacher   City  ,   State      Reading Endorsed¬†  Helped students develop and improve study methods and habits.  Used a variety of teaching methods such as lectures, discussions and
demonstrations.  Improved 97% reading scores to satisfy graduation requirements¬†  Met with parents and guardians to discuss students' progress at least once per
semester.  Established positive relationships with students, parents, colleagues and
administrators.  Encouraged discussion of class material to promote critical thinking and academic success  Implemented remedial programs for students requiring extra help  Participated in regular professional development training to keep up-to-date with new teaching.          Company Name     August 2013   to   June 2016     Sunshine Social Chairperson   City  ,   State      Collected faculty and staff dues  Planned and organized all school events, i.e. Parent Conference Night meals, Birthdays, Retirement Celebration, End of the year luncheon  Morale Booster            Company Name     August 2010   to   September 2012     On-Site Professional Developer   City  ,   State      Led 110 students to improve test scores by more than 37% during the first
semester of the 2015-2016 academic year.  Offered specific training programs to help teachers maintain and improve in classroom management and student success  Used a variety of teaching methods such as lectures, discussions and
demonstrations to promote student success  Provided onsite training for teachers and staff  Planned and executed book studies and faculty trainings          Company Name     August 2006   to   June 2009     Girls JV Basketball Coach   City  ,   State      Motivated and encouraged student athletes to do their best during practices and games '  Met with prospective student-athletes to discuss their experience and goals  Created and ran up-to-date and relevant drills  Monitored the academic performance of student-athletes in addition to their athletic progress  Helped develop each participant's physical and psychological fitness  Maintained and updated attendance forms and insurance records          Company Name     July 2002   to   May 2006     VE Teacher   City  ,   State       Employed  a variety of ¬†assessment tools and strategies to improve instruction in the classroom      Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities.      Served on various committees and projects including  Sunshine Committee as the on-site Chairperson         Facilitated activities that developed students' physical, emotional and social growth.       Encouraged students to be understanding with others.       Used the positive reinforcement method to redirect poor behavior.   Conducted small group and individual classroom activities with students based on differentiated learning needs.      Worked with an average of  20 ¬†students per class.       Participated in ongoing staff training sessions.             Company Name     August 2002   to   May 2006     Sunshine Social Chairperson   City  ,   State      Collected faculty and staff dues  Planned and organized all school events, i.e. Parent Conference Night meals, Birthdays, Retirement Celebration, End of the year luncheon  Morale Booster		          Company Name     August 2002   to   May 2006     Girls Basketball Coach   City  ,   State       Motivated and encouraged student athletes to do their best during practices and games¬†    Met with prospective student-athletes to discuss their experience and goals     Created and ran up-to-date and relevant drills   Monitored the academic performance of student-athletes in addition to their athletic progress      Helped develop each participant's physical and psychological fitness      Maintained and updated attendance forms and insurance records           Education      University of South Florida     2002       Bachelor of Science  :   Varying Exceptionalities& ESOL    City  ,   State              University of South Florida      Master of Science  :   Educational Leadership School Administration    City  ,   State      Educational Leadership School Administration (on-going)        Accomplishments       Student Development     Education Strategies      Goal Setting      Parent Communication      Creative Lesson Planning      Student-Centered Curriculum Planning    Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year.  Motivated students to engage with course materials for FSA, ACT and SAT¬†  Regularly met with parents to discuss student issues and course weakness areas to improve success rate  Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations  Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory  Increased student reading standardized test scores by 40% by introducing more effective learning techniques such as technology integration        Skills      Highly Effective Teacher¬†  Motivator  Innovator  Successful Leader  Classroom Discipline  Classroom Management  Creative Lesson Planning  Public Speaking  Active Learning     "
TEACHER,"         LEAD TEACHER       Summary    Use the knowledge and firsthand experience that I have gained through my various education, work in both civilIan and military experience, extracurricular and leadership positions to become a proactive and dedicated team member.      Highlights          Apple and Windows programs including Microsoft Office Suite  Internet Proficiency  Social Media website use for communication with Sigma Kappa and FOCUS members              Accomplishments      Awarded two Navy and Marine Corps Achievement Medal in 2014 and 2017.     Awarded Letter Commendation for winning Junior Sailor, 2016.   Formally acknowledged by the Defense Reduction Threat Agency for superb supervisory actions and management.    Awarded multiple Letters of Appreciation for being a community pillar for Marine Corps Security Force Battalion, Bangor, WA.        Experience      Lead Teacher   12/2011   to   10/2012     Company Name   City  ,   State       Creating and implementing small group interventions for students in Kindergarten through 6th Grade in both Math and Reading.  Engaging students that have been assessed as High- Ability.  Preparing students for State-wide standardized assessments by adapting concepts.  Substitute teaching for the various classrooms pending the absence of the classroom teacher.  Challenging struggling students with various methods, allowing them to grasp the correct perceptions.            Executing roles to assist teachers in their classrooms, as well as within the school as a community.  Working with students in the Functional Academics program to provide support for classroom teacher.  Using multiple tools and techniques to adjust to students' learning processes.  Created and lead the before and after school program for Elementary students.  Developed lesson plans to include interactive and productive activities for students.  Substitute taught for the various classrooms at the Center pending the absence of the classroom teacher.  Fulfilled the role of the full time classroom teacher in a Preschool Classroom during a long-term period of.  transition.          Substitute Teacher   09/2011   to   Current     Company Name   City  ,   State       Assumed the role of the classroom teacher during the absence of the classroom teacher.  Improvised to ensure a productive learning experience for students.  Provided assistance to the teachers and the staff of the school.  METRO MARYLAND YOUTH FOR CHRIST.  BALTIMORE, MARYLAND.  Mentor and Counselor September 2011- Present.  Mentored Middle School Students from various schools in the Central Baltimore County area.  Created lesson plans to teach students fundamental values and ideals.  Provided support for students in need and allow them to engage in productive conversations.  Developed activities to ensure student involvement and growth in the organization.          Administrative Assistant    Company Name   City  ,   State     *PSA FINANCIAL CENTER*HUNT VALLEY, MARYLAND April 2009 - December 2010 Administrative Assistant * * * *Provided direct assistance and support to the Vice President of the company. * * * *Reorganized the company's Business Center to more effectively monitor its 120 employees. * * * *Maintained internal and external revenue reports through mastery of Microsoft Excel. * * * *Worked in the company's Business Center to analyze proposals and complete office duties such as making *copies and faxing documents. * * * *Managed the front desk answering and directing calls as well as responding to email requests        Education        Leading Enlisted Member and Field Training Officer   2017       United States Department of the Navy            Bachelor of Science  :   Elementary Education   2011       University of Maryland   City  ,   State         Minor in Mathematics         Academic Honors   Coursework in Business and Human Resources               2011       UNIVERSITY OF MARYLAND   City  ,     AUSTRALIA     Study Abroad Program        High School Diploma     2007       GARRISON FOREST SCHOOL   City  ,   State                    May 2011       UNIVERSITY OF MARYLAND, COLLEGE PARK    Tutor and Mentor
*        * *Mentored University of Maryland Division I athletes. *
*        * *Provided guidance and support to ensure that students stay on track and achieve their academic goals. *
*        * *Developed mentor programs that assist and engage students that are both proficient in the English language *as well as those that English is not their primary language.             May 2011       MONTPELIER ELEMENTARY SCHOOL   City  ,   State       Supported a low-income fifth grade classroom. *
*        * *Assumed leadership role in the classroom as a full-time Math, Language Arts, Reading, Social Studies and *Science teacher. Managed lesson plans throughout the year. *
*        * *Initiated and designed classroom awards for students who improved their grades during the school year. *Awards program resulted in 75 percent of the class achieving this goal. *
*        * *Created reading groups for students who scored basic on their standardized tests. *
*        * *Created a small group for students struggling in math to aid in mastery of basic skills.¬†        Professional Affiliations    SIGMA KAPPA SORORITY, COLLEGE PARK, MARYLAND
Member of the New Member Education Committee Member of the Philanthropic Committee*Academic Honors      Interests    FELLOWSHIP OF CHRISTIANS IN UNIVERSITIES AND SCHOOLS (FOCUS)
Camp Counselor and Mentor
January 2009 - May 2011
June 2007-Present
*        * *Volunteered as a leader for more than 70 middle and high school students for week long summer camps and internships in Martha's Vineyard, Massachusetts. *
*        * *Volunteered as a leader for more than 50 middle school students for a week long winter camp in North Creek, New York. *
*        * *Led small groups of ten students to engage them in discussion and team building exercises. *
*        * *Guided full camp lecturers that helped to prompt small group discussions. *
*        * *Planned weekly meetings as well as special events for Baltimore area high school students resulting in *increased overall participation. *
*        * *Served as a mentor for high school seniors preparing to enter college.      Skills    Enthusiastic people person, great organizational skills,     "
TEACHER,"         BIOLOGY TEACHER           Experience     11/2016   to   Current     Biology Teacher    Company Name   Ôºç   City  ,   State      Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences.  Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS.  Volunteer and participate in schools extracurricular activities such as selling tickets for the school talent show and participating in the Lindenwold HS 5K for the scholarship fund.  Teach and translate materials utilizing Sheltered Instruction techniques for English Language Learners.  Co-teach with special education teachers while executing modifications in student IEP and 504 plans.  Plan and present Google applications training for Lindenwold HS professional development.         09/2011   to   11/2016     Biology Teacher    Company Name   Ôºç   City  ,   State      Seek out of district professional development opportunities including but not limited to NJEA and NSTA Conventions, and addition programs focused in science, standards, & STEM.  Successfully fundraise money for incorporating additional technologies, TI Nspire CX graphing calculators, for the classroom through DonorsChoose.org.  Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences.  Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS.  Implement ideas, practices, and theories from professional development workshops.  Turn-Key for other teachers).  Co-teach with special education teachers while executing modifications in student IEP and 504 plans.  Communicate with parents/guardians regarding student progress within the classroom.  Achieve Level 1 Google Certified Educator status in October 2016.         01/2011   to   03/2011     Student Teacher    Company Name   Ôºç   City  ,   State      Develop labs, assignments, and projects to reinforce material taught previously encouraging deeper knowledge and understanding in addition to incorporate multiple disciplines, including writing, science, social sciences, and health.  Continuous educational improvement by applying constructive criticism to lessons during student teaching experience.  Formative and summative assessments of students on content related to the New Jersey State standards.  Execute and implement lesson plans for the week while ensuring differentiated instruction.  Communicated with parents/guardians about student progress within the classroom.         04/2007   to   04/2011     Clinical Lab Manager/Technologist    Company Name   Ôºç   City  ,   State      Educate and train Pathology Residents according to guidelines set forth in Molecular Diagnostic Laboratory Resident Manual, including observation and hands on bench training of laboratory procedures and techniques.  Research and validate new laboratory tests by determining parameters for sample concentration, detection limits, and composition of procedures for the laboratory.  Maintain failed run, repeat testing, instrument/equipment maintenance & calibration, QC temperature, & T-A-T logs.  Perform DNA extraction/quantitation, PCR, CE, interpretation, and reporting of results of molecular studies.  Manage and operate the laboratory and equipment according to the QA/QC Procedure and Protocol.         08/2005   to   04/2007     Quality Control Technician - TCA/E Coordinator    Company Name   Ôºç   City  ,   State      Coordinate monthly seminar with QC Director and attending laboratory technicians in addition to conducting 'Good Laboratory Practices' and orientation lectures for laboratory technicians.  Compose and administer seminar quizzes and verifying technician credit by monitoring seminar attendance.  Assemble and execute state reports for Department of Health in several states in which licenses are held.  Troubleshoot and investigate pending specimens to ensure results are reported within a timely manner.  Manage Technician Competency Assessment (TCA) and Continuing Education (TCE) Programs.  Maintain laboratory technician training records and schedule annual evaluations.  Accumulate test result and testing comments for final report completion.  Compose standard operations and procedure for pending specimens.  Verify patient requisition forms to records in company database.  Compile and maintained list of specimens pending.         01/2005   to   08/2005     Clinical Laboratory Technician    Company Name   Ôºç   City  ,   State      Prepare gel agars and associated substrates from raw materials in large-scale electrophoresis testing platform.  Proficient in aseptic techniques, 'Good Laboratory Practices', and proper pipetting practices.  Extract raw samples for DNA purification utilizing aseptic techniques.  Execute and analyze Real-Time and conventional PCR results.          Education     August 2016           DIG (Discoveries in Geosciences) Field School                 March 2011     Post-Bachelors Teaching Certification Program  :   Secondary Education    University of Washington   Ôºç   City  ,   State      Collaborate with teachers of various science and grade backgrounds incorporating field research into classroom lessons
*Implementation of NGSS into fields of evolution, classification, and taxonomy
*Participate in paleontological field research with current graduate students Secondary Education       May 2011           Drexel University School of Education   Ôºç   City  ,   State      New Jersey CEAS Biology -
*Member of Golden Key International Honor Society            Camden County College                 January 2005     Bachelors of Sciences  :   Biological Sciences    Atlantic Cape Community College          Composition I, Introduction to Literature
*Burlington County College -Anatomy & Physiology I & II with Laboratory, Introduction to Statistics Biological Sciences            Rutgers the State University of New Jersey   Ôºç   City  ,   State                    Skills    Anatomy, aseptic techniques, Bachelors, Biology, calculators, calibration, content, credit, database, Department of Health, DNA, Educator, English, equipment maintenance, forms, forth, Good Laboratory Practices, instruction, interpretation, laboratory procedures, laboratory tests, lesson plans, Director, materials, money, Pathology, PCR, Physiology I, progress, QA, Real-Time, reporting, Research, selling, Statistics, Teaching, Technician, Troubleshoot, workshops, Composition I, composition   "
TEACHER,"         SUBSTITUTE TEACHER       Summary    Administrative Assistant with 16+ years experience working with corporations, law firms, and large and small businesses in all aspects of business development and support.¬†Seeking a professional administrative position in a dynamic, professional, educational, or corporate environment. ¬†Excellent written and oral communication skills.      Highlights          Proficient in Microsoft Office   Excellent Internet Research Skills   Detailed and Accurate Transcription Abilities  Public Speaking and Leadership Skills  Professional Image  Effective Decision Maker          Requires little or no training  Independent worker and Team Member  Self-motivating  Creative and Positive  Experience with Social Media Sites and Maintenance            Accomplishments     Set department standards by exceeding company daily goals. ¬†  Trained new team members on how to reach their full potential and company expectations.¬†          Experience     12/2016       Substitute Teacher    Company Name   Ôºç   City  ,   State    Travel from various Middle Schools and High Schools within the district substituting for absent teachers. ¬†Tasks include implementing teacher instructions, taking attendance, handling emergencies, and keeping order while maintaining a productive classroom environment.       02/2008   to   02/2015     Media Specialist / Quality Assurance Specialist    Company Name   Ôºç   City  ,   State    Researched and wrote job advertisements for employers. Also acted as a Quality Assurance Specialist, screening calls taken by our call center representatives and composing detailed reports and reporting infractions.       02/2007   to   02/2008     Administrative Assistant    Company Name   Ôºç   City  ,   State     Assisted my Father with his life insurance business including computer support, generating correspondence, processing insurance and long term care presentations as well as general office duties and file maintenance.        02/2007   to   02/2008     Administrative Coordinator    Company Name   Ôºç   City  ,   State     Direct executive assistance to the Executive Vice President of Business Development and Marketing as well as the Marketing team, consisting of 10 people.  Scheduling regular meetings and conferences through Microsoft outlook, preparation of marketing materials, inputting (and organization of) invoices into our annual budget spreadsheets for the department, and ordering supplies through our electronic ordering system.  Also assisted with marketing and public relations events as well as online research and record keeping.  Processed all marketing employee holiday requests, check requests, marketing proposals, etc.        02/2006   to   02/2007     Sales Coordinator    Company Name   Ôºç   City  ,   State     Responsibilities included preparation and transmittal of insertion orders for magazine advertisers of B.A.S.S. (Bass Angler's Sportsman's Society).  Publications included Bassmaster, Fishing Tackle Retailer, Bass Times, Junior Bassmaster, and Bass ProGuide.  Also assisted in collection of advertising materials and copy as well as reviewing tracking sheets and bluelines for each publication.  Assisted 3 Account Executives by completing and providing ad, production and revenue reports as well as assisting with follow up to ad sales.        09/2005   to   06/2006     Legal Assistant/Paralegal    Company Name   Ôºç   City  ,   State      Drafted agreements and contracts for various company websites and updating in accordance with new law.  Responsible for file management and research of online trademark and copyright infringements concentrating on domain names and cybersquatters.  Responsible for preparation and transmittal of demand packages and filing of ICANN Complaints against potential cybersquatters.  Assisted managing partner with preparation of Powerpoint presentations for various seminars.  Also handled basic administrative duties which included scheduling and calendaring of appointments and court dates, making travel arrangements and entry of attorney time records.  Paralegal to In-House Counsel.         02/1999   to   02/2004     Paralegal/Legal Assistant    Company Name   Ôºç   City  ,   State     Assisted in-house counsel with everything from trip planning to drafting contracts.  Functioned as main contact for all hired counsel concerning Ripley's trademarks.  Filed and regulated over 300 copyrights and maintained detailed records, ""statements of use"", and renewal calendar for 180 registered trademarks worldwide.  Policed and pursued any and all infringements of Ripley's trademarks, copyrights, and domain names.  Approved or rejected all uses of Ripley trademarks for the attractions and insured proper use of logos for the 28 Ripley attractions in the U.S and Internationally which included the Ripley's Believe It or Not! Museums, Aquariums, Haunted Adventures Moving Theaters, Wax Museums and Mini-Golf Courses.         Education     1990     Associate  :   Arts    Valencia Community College   Ôºç   City  ,   State      Lawyer's Assistant Program of the National Center for Paralegal Training, Atlanta, GA
Paralegal degree.       1982     High School Diploma      William R. Boone High School   Ôºç   City  ,   State              Skills     Administrative duties  Microsoft Office  Transcription skills  Proofing Ads and sales¬†  Maintaining Department Budget  Business Development  Conference and Meeting Scheduling  Drafting Contracits  Powerpoint Presentations  Online Research  Preparing Proposals  File Maintenance  Record Keeing  Public Relations  Scheduling Travel  Excel Spreadsheet Preparation and Maintenance  ‚Äã    "
TEACHER,"         HOMEBOUND TEACHER       Career Focus    Utilize skills and talents in order to plan, direct, and manage the procurement of food products, equipment, and services that meet the requirements and standards of the Child Nutrition Program by planning appropriate menus, following the dietary guidelines, and maintaining a safe and sanitary environment.      Highlights           Extensive hospitality background    Food ingredients expert  Food safety understanding      Highly responsible and reliable  Works well under pressure  Exceptional interpersonal skills            Accomplishments     Team Building and Leadership  Created collaborative classroom experiences   Served as student mentor and counselor for students when academic problems and personal adjustments by¬†meeting with guardians to reach solutions.  Motivated students to engage with course materials by organizing engaging class activities and relating subject matters to¬†personal experiences.             Experience     02/2015   to   Current     Homebound Teacher    Company Name   Ôºç   City  ,   State      Implement educational philosophy and goals of our district as related to TEKS education requirements.  Follow mandatory guidelines in order to keep effective records as governed by the Homebound Program.  Collaborate with campus teachers in order to ensure the success of the Homebound student  Encourage and facilitate parent participation in the learning and educating of the Homebound student  Utilize administrative skills to help effectively facilitate collaboration amongst the home campus teachers, parents, and homebound department  Provide a sense of security and achievement for homebound students  Coordinate smooth transition into homebound instruction and back into mainstream of regular classes         02/2009   to   02/2016     Teen Parent Teacher    Company Name   Ôºç   City  ,   State      Developed and maintained the Pregnant Related Services as designed by the school¬†district  ¬†Implemented strategies as designed by the district in accordance with the¬†dropout prevention program for at- risk students  Provided nutritional instruction and guidance to pregnant teens  Assisted pregnant teens with meal planning and healthy eating  Acted as a service coordinator to obtain assistance¬†from community service organizations and government agencies to provide assistance to¬†pregnant students.  Handled confidential student information, case management to support coding in line with PIEMS accountability and documentation  Orient parents and students of protocol and procedures with the Pregnant Related Services¬†program         02/1996   to   02/2009     Classroom Teacher/ Consumer Science and Nutient    Company Name   Ôºç   City  ,   State                Instructed through lectures, discussions and demonstrations in  nutrient, consumer science, and parenting.        Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities.  Facilitated activities that developed students' physical, emotional and social growth        Assigned lessons and corrected homework     Documented attendance for audit purposes  Encourage student awareness in attendance, academics and to continue with school during and after pregnancy  Cultivate positive relationships with teachers, counselors, to develop and maintain guidelines consistent with student success and dropout prevention  Maintain broad range of instructional techniques  Developed lesson plans according to TEKS guidelines  Classroom management strategies  Direct and timely communication with parents  Grade and behavior reporting  Conducted small group and individual classroom activities with students based on differentiated learning needs.         02/1995   to   02/1996     Parent Liasion    Company Name   Ôºç   City  ,   State      Developed parental support and involvement initiatives to target student academic and social development related to school objectives.  Coordinated parental classes in¬†accordance with overall objectives and strategies of the district.  Coordinated positive reinforcement for parents with monthly newsletters.  Facilitated parenting classes, connecting parents to community resources.  Promoted positive communication support between parents and teacher.  Partnered with parents to reinforce test strategies during state testing in line with classroom teachers and district objectives.  Provided weekly workshops of food and nutrient¬†to parents and students at French Elementary.¬†         07/1985   to   09/2009     Clerk/Receptionist    Company Name   Ôºç   City  ,   State      Customer services   Delivered exceptional service by greeting¬†clients     Regularly checked on¬†clients to ensure¬†satisfaction      General clerical¬†duties such as typing, answering the phones, copies faxing,¬†creating memos, filing, and maintaining records            Education     2009     Master of Science  :   Education Administration    Grand Canyon University   Ôºç   City  ,   State  ,   USA     ‚Äã‚Äã        1995       Family and Consumer Science    Lamar University   Ôºç   City  ,   State  ,   USA      Additional hours in Dietetics and Nutrition          Professional Affiliations     Alpha Kappa Alpha Sorority
  Beaumont Teachers Association
  Lamar University Alumni Association  ‚Äã       Skills     Academic planning, administrative skills, case management, clerical,¬† documentation and shorthand, research,¬† lesson planning, newsletter development, coding and filing

Effective - Efficient -Dedicated- Positive

    "
TEACHER,"         SUBSTITUTE TEACHER       Professional Summary    Enthusiastic and self-motivated professional, with experience as a youth worker, seeks an opportunity to enhance existing skills in working with vulnerable children and families. I am familiar with the challenges and difficulties that children living in stressful family situations face and am keen to offer support that facilitates lasting change.  In my work with students, I have direct experience of the impact of abuse and neglect on children's development and functioning. I wish to work in partnership with other professionals to ensure that children grow up to achieve their full potential in safe, loving environments whether that is at home with their birth family or in alternative settings.      Core Qualifications          Analytical Thinking - Applies logic to solve problems and get the job done.  ¬†Knowledge of child development and the impact of
abuse/trauma on children's functioning¬†  Even Temperament Controlling emotions and not retaliating to negative behavior.  Excellent communication - Can use language effectively to gather information and facilitate the exchange of ideas.      Decision Making - Can make decisions and take responsibility for them.  Ethics - Has personal and professional ethics and fosters a diverse and respectful workplace.  Interpersonal Relations - Exhibits respect and understand of others to maintain professional relationships.  Interpersonal Awareness: The ability to have and show empathy to others. Listens well and responds in a non-threatening way.  Results Oriented - Achieves goals in a timely manner while providing excellent client service.            Experience     April 2015   to   Current     Company Name   City  ,   State     Substitute Teacher        Carried out programs of study prescribed in the lesson plans.  Built rapport and relationships with students, families and staff.  Created a classroom environment that is orderly and conducive to learning and appropriate to the maturity and interests of the students.  Guided the learning process toward the achievement of curriculum goals and designated outcomes.  Established and maintained consistent boundaries for students in regards to conduct and behavior.  Ensured that students that are struggling or at-risk of failing receive appropriate support as needed.  Explored reasons behind student's truancy or poor attendance in order to refer onwards to school counselors.  Worked in partnership with school staff to achieve learning outcomes.  Maintained communication with teachers and family's regarding student's achievements.  Was mindful of and reported any incidents of abuse, exploitation or neglect to appropriate professionals in line with district policies.         August 2012   to   August 2015     Company Name   City  ,   State     Youth Worker        Built one on one relationships with students of various ages, ethnicities and backgrounds.  Provided life skill training (budgeting, personal responsibility, integrity, job skills, etc) and mentoring to students.  Assisted students with planning for college/university attendance.  Supported students to grow in self-esteem, positive coping strategies, and social skills.  Appropriately discussed difficult/traumatic life experiences with students (i.e.  poor self-esteem, bullying, stressful home life, removal from birth family, foster care, etc); helping them to address negative emotions/beliefs surrounding these experiences.  Empowered students to develop skills in leadership, communication, decision-making, and healthy boundaries.  Provided support to students with learning difficulties.  Maintained close links with parents/family to communicate child's progress.  Encouraged the involvement of parents/family in participating in school and related activities.  Reported any incidents of child protection/neglect in line with CRU policies.  Took the lead in planning & organizing successful fundraisers benefiting students' ongoing development.  Liaised with local community to enhance relationships with CRU.  Assessed, budget, and execute organizational goals.  Developed Bible studies for students.  Built relationships with people to generate financial support for occupation.         September 2010   to   August 2012     Company Name   City  ,   State     Mechanic        Performed maintenance on airport and airline facilities and equipment.  Performed regular preventive maintenance and corrective maintenance.  Submitted manual encoding.  Fixed and manage the conveyor belts and carousels.  Installed and repaired fire and safety doors.         June 2007   to   September 2010     Company Name   City  ,   State     Baggage Handler        Assisted customers with luggage.  Helped check-in customers bags boarding passes.  Reported left behind luggage and contacted  the owner.  Managed checkpoint security lanes.          Education          Dallas Theological Seminary-Houston Campus            Master of Arts  :   Christian Education    Christian Education       2013        City  ,   State       Bachelor of Science  :   Christian Leadership/Biblical Studies    Christian Leadership/Biblical Studies          Skills     ¬∑¬†¬†¬†¬†¬†¬†¬†¬†
Computer literate and valid Texas driver's
license/insurance

¬∑ ¬† ¬† ¬† ¬†Great communication and note-taking skills¬†  ‚Äã    "
TEACHER,"         CLASSROOM TEACHER           Summary    Experienced education professional, with a background in instructional design, seeking opportunities to develop materials, activities, and tools that support the teaching practice and improve educational outcomes for young learners. Nearly 20 years experience working in both in- and out-of-classroom settings; including working with diverse populations in Title I and inclusive learning environments.
*Track-record of effectively participating in collaborative, interdisciplinary teams to develop and/or implement student programs, teacher workshops, and outreach events.
*Adept in the use of a variety of technologies and applications for tracking and monitoring data, maintaining records, giving presentations, and enhancing learning activities.          Experience      Classroom Teacher    January 2006   to   Current     Company Name          grades 2, 4 & 5) Provided differentiated learning opportunities via center activities and flex- group instruction.  Sought new and unique ways to integrate technology into instruction and learning experiences.  Developed and revised district curriculum in technology, mathematics, language arts, and social studies.  Represented the school or grade-level on the school improvement, multicultural, technology, and textbook review committees.  Collaboratively developed a school-wide, scaffolded framework of learning expectations in a cross-grade-level team.  Nine week supervision of a student teacher in the spring of 2005.             January 2000   to   January 2006     Company Name                Classroom Teacher    January 1998   to   January 2000     Company Name          Developed modified materials and lessons beyond the standard the curriculum to meet individual learning needs.  Selected and modified instructional strategies, activities, and assessments to accommodate special-needs learners and address multiple modalities of learning.  Developed, implemented, and managed individual behavior plans.  Implemented the Dimensions of Learning to foster student motivation.  Worked with a team on the development of the successful ""Beyond ViewSpace"" proposal to restore NASA EOS funding for ViewSpace Earth science programming and astrophysics visualizations.  Also supported the development of successful proposals in response to NASA's Cooperative Agreement Notices for Science Education and Science Education and Public Outreach Forums.  Efforts included generating text, diagrams and visuals, outcomes and metrics, program logic models, and research on audience needs.  Was the Hubble mission lead on the NASAScience4Girls project for 2010 - 2015.  In 2015, facilitated the participation of 18 libraries in 11 states who hosted Hubble-themed student workshops in celebration of the telescopes' 25th anniversary.  Workshops and materials reached over 200 students.  Supported the redesign, testing, and launch of the Amazing Space education website.  Efforts included content creation, development of revised and enhanced teacher pages, and synthesizing team feedback for Web developers.  Coordinated the Maryland component of the Hubble ERO Pilot Project, with four local schools conducting interdisciplinary STEM research projects with students.  The project culminated in a special event for students and families at the Maryland Science Center.  Student projects were displayed at the Maryland Science Center from November to December 2009.  Participated as a member of a multi-institutional team in the NASA education product review and activity analysis.  Contributions included reviewing astrophysics education materials for fit to education standards, grade-level, and NASA SMD science themes.  Helped identify gaps in terms of topic and resource type, as well as, gaps in learning progressions as denoted by Project 2061 benchmarks and strand maps.  Supported the initial population of the NASA Wavelength Digital Library with astrophysics resources, and the development of learning progressions using NASA data activities.  Was a Summer MSPAP Reader and Scorer for grades three and five from 1998 to 2001.  Applied rubrics to score state-wide student test responses in writing, language usage, math, science, and reading.          Education Specialist     Company Name          Provide expertise in the development of astrophysics-themed education materials, workshops, and programs.  NASA's Universe of Learning & Hubble Education Program) Align materials to national education standards and frameworks.  NGSS, Common Core, AAAS Project 2061, NCTM, NRC's NSES standards) Develop and organize content for multiple organizational websites.  Amazing Space, OPO site, STEM projects site, Hubble 25th anniversary site, and HST Cycle grants site).  Review astrophysics education and outreach products for clarity, readability, pedagogical appropriateness, and fit to standards.  Make recommendations for revisions; as appropriate.  Maintain files, records, and databases for the HST Cycle E/PO grants program.  Assist with the development of proposals and product plans, evaluation plans, and program outcomes, metrics, and milestones.  Collect, synthesize, and apply research on national education trends, policies, and initiatives.  Support NASA mission-based reporting activities.  Support and/or present at student and family STEM events.          Education      Master of Education   :     2004    Towson University   Ôºç   City  ,   State      Elementary Curriculum Development        Bachelor of Science   :   Elementary Education  ,   1997    Elementary Education Holly Ryer Resume        Skills    arts, content, Content Development & Management, content creation, Curriculum Development, databases, Dimensions, Event Planning & Coordination, Grants, instruction, logic, materials, math, mathematics, organizational, policies, Program Evaluation, programming, proposals, Proposal Writing, proposal, reading, Maintain files, reporting, Research, Strategic Planning, supervision, teacher, Trend, type, unique, Usability Testing, website, websites, Workshops   "
TEACHER,"         ASSISTANT TEACHER       Career Focus    I am looking into changing careers and establishing a career. ¬†I have had a wide variety of jobs including summer camp counselor, fitness instructor, visitation specialist, child care, delivery driving, coach, and disaster specialist. ¬†I am looking for a full-time position.      Core Qualifications          CDL A  Private pilot license  clean MVR      computer literate, strong understanding of window's products  can type 40 wpm  strong work ethic  demonstrated ability to inspire and motivate others¬†            Education and Training          Ph.D.  :   Homeland Security Policy and Coordination    Walden University   Ôºç   City  ,   State      I finished all course work. ¬†Need to do two residencies and finish up dissertation.       2011     Master of Arts  :   Homeland Security    American Military University   Ôºç   City  ,   State      GPA:   3.0           2009     Bachelor of Science  :   Liberal Studies    Iowa State University   Ôºç   City  ,   State      ¬†Member of the ISU Flying Cyclones        Accomplishments     Child Care: I researched and earned a grant that allowed the child care to buy more healthy alternatives to teaching the children about being healthy such as being able to plant a garden and using the food from that garden to provide lunch, and to buy physical education equipment.    Disaster services: I have been able to recruit and train volunteers to respond to national level of disasters. ¬†I used time management to oversee volunteers in 18 counties, while being able to dispatch volunteers across the state to respond to local disasters  ‚Äã    ‚Äã       Work Experience     03/2016   to   05/2016     Assistant teacher    Company Name   Ôºç   City  ,   State         Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.  Communicate with children's parents or guardians about daily activities, behaviors, and related issues.  Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.  Dress children and change diapers.  Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.  Instruct children in health and personal habits, such as eating, resting, and toilet habits.  Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.  Maintain a safe play environment.  Observe and monitor children's play activities.  Organize and store toys and materials to ensure order in activity areas.  Perform general personnel functions, such as supervision, training, and scheduling.  Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens.  Read to children and teach them simple painting, drawing, handicrafts, and songs.  Sanitize toys and play equipment.  Support children's emotional and social development, encouraging understanding of others and positive self-concepts.         07/2015   to   02/2016     Delivery Driver         Company Name   Ôºç   City  ,   State      Drive vehicles with capacities under three tons to transport materials to and from specified destinations, such as railroad stations, plants, residences, offices, or within industrial yards.  Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in properworking condition.  Load and unload trucks, vans, or automobiles.  Obey traffic laws and follow established traffic and transportation procedures.  Present bills and receipts and collect payments for goods delivered or loaded.  Read maps and follow written or verbal geographic directions.  Report any mechanical problems encountered with vehicles.  Turn in receipts and money received from deliveries.  Verify the contents of inventory loads against shipping papers.         08/2014   to   02/2016     CLUB 66 before and after school teacher    Company Name   Ôºç   City  ,   State
¬†¬†Arrange
indoor and outdoor space to facilitate creative play, motor-skill
activities, and safety. ‚Ä¢¬† Attend staff meetings, and serve on
committees as required. ‚Ä¢¬† Attend professional meetings,
educational conferences, and teacher training workshops to maintain
and improve professional competence. ‚Ä¢¬† Attend to children's
basic needs by feeding them, dressing them, and changing their
diapers. ‚Ä¢¬† Demonstrate activities to children. ‚Ä¢¬†
Establish and enforce rules for behavior, and procedures for
maintaining order. ‚Ä¢¬† Identify children showing signs of
emotional, developmental, or health-related problems, and discuss
them with supervisors, parents or guardians, and child development
specialists. ‚Ä¢¬† Maintain accurate and complete student records
as required by laws, district policies, and administrative
regulations. ‚Ä¢¬† Organize and lead activities designed to
promote physical, mental and social development, such as games, arts
and crafts, music, storytelling, and field trips. ‚Ä¢¬† Plan and
supervise class projects, field trips, visits by guests, or other
experiential activities, and guide students in learning from those
activities. ‚Ä¢¬† Prepare materials and classrooms for class
activities. ‚Ä¢¬† Provide a variety of materials and resources
for children to explore, manipulate and use, both in learning
activities and in imaginative play. ‚Ä¢¬† Read books to entire
classes or to small groups. ‚Ä¢¬† Serve meals and snacks in
accordance with nutritional guidelines.       08/2011   to   09/2013     Disaster Service Specialist    Company Name   Ôºç   City  ,   State      Oversee disaster services for 18 counties¬†  supervised over 100 volunteers  recruited and trained volunteers to respond to local and national level disasters  served as a liaison in the Emergency Operation Center  administrative work  office work  community events         08/2004   to   10/2010     Preschool Teacher    Company Name   Ôºç   City  ,   State      Adapt teaching methods and instructional materials to meet students' varying needs and interests.  Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety.  Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.  Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.  Attend to children's basic needs by feeding them, dressing them, and changing their diapers.  Collaborate with other teachers and administrators in the development, evaluation, and revision of preschool programs.  Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula.  Demonstrate activities to children.  Enforce all administration policies and rules governing students.  Establish and enforce rules for behavior, and procedures for maintaining order.  Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children.  Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists.  Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.  Meet with other professionals to discuss individual students' needs and progress.  Observe and evaluate children's performance, behavior, social development, and physical health.  Organize and label materials, and display students' work in a manner appropriate for their ages and perceptual skills.  Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.  Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.  Plan and supervise class projects, field trips, visits by guests, or other experiential activities, and guide students in learning from those activities.  Prepare materials and classrooms for class activities.  Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.  Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms.  Read books to entire classes or to small groups.  Select, store, order, issue, and inventory classroom equipment, materials, and supplies.  Serve meals and snacks in accordance with nutritional guidelines.  Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.  Teach proper eating habits and personal hygiene.          Skills    administrative, arts, ¬†basic, Coach, Customer service, ¬†Inspect, instruction, inventory, laundry, transport materials, ¬†meal prep, personnel, Read, safety, scheduling, shipping, supervision, teaching,¬†   "
TEACHER,"         ENGINEERING TEACHER       Professional Summary    To obtain a challenging position in the field of Engineering and to work within a team environment, where I can contribute my skills and experience to a client focused, dynamic organization.      Core Qualifications          Proficiency in  AutoCAD    Computer proficient      Microsoft Office    Autodesk Civil 3D    GIS    Construction cost estimating    HVAC Design    Autodesk Inventor Pro    Autodesk Revit                    Experience      Engineering Teacher   09/2014   to   Current     Company Name   City  ,   State       Update lesson plans each semester to stay relevant in the field of engineering and technology.  Utilize variety of teaching styles, such as group discussions, lectures and simulations to maximize student interest, participation, and comprehension.  Integrate creative learning strategies for students who are learning engineering design project presentations.  Provide students with hands-on CAD software activities and an overall concept of engineering and technology.  Assist in two robotic clubs for students who wish to excel in science, technology, engineering, and mathematics projects.  Attend a variety of ongoing professional development workshops centered on learning goals.  Sponsor in multiple seminar field trips for students who are interested in pursuing an engineering career path.          Civil CAD Supervisor   10/2013   to   09/2014     Company Name   City  ,   State       Provided hands on software training for each CAD drafter to utilize the latest version of Autodesk Civil 3D.  Supervised the CAD drafting department with design projects to ensure quality control and manage production.  Coordinated with professional engineers, surveyors, inspectors, consultants and construction managers concerning active projects.  Ensured all assign work to be completed in a timely manner and attended project management meetings to focus proactively on the scope or work for each project.          Adjunct Instructor   08/2013   to   Current     Company Name   City  ,   State       Teach students the basic understanding of blueprint reading and sketching for welding and machining math.  Develop and implement an effective unit lesson plans.  Provide weekly grade reports for each student to encourage them to achieve in their course study.  Utilize successful learning strategies that promote student engagement.  Fostered a classroom environment conducive to their learning ability and promoting excellent student/teacher interaction.          Program Chair   10/2010   to   10/2012     Company Name   City  ,   State       Served as a subject matter expert for students, instructional staff and advisory committees regarding academic curriculum and technical information.  Notified the Dean concerning student engagement and retention issues.  Assisted the Dean in determining classroom equipments for capital budgeting.  Analysis student course planning reviews and class schedules for each faculty member.  Developed and implemented student retention strategies.  Oversaw training and supervision for faculty performance.  Involved with the hiring process for screened and interviewed new candidates.  Participated in professional advisory committee meetings.  Motivated students to actively participate in all aspects of educational process.  Maintained teaching assignments as scheduled.  Setup and maintained grade book throughout each course.  Provided weekly feedback to students with grade reports and attendance reports.  Documented the high risk student with advisories and recorded in the school's academic database.          Civil Project Engineer   05/2005   to   09/2010     Company Name   City  ,   State       Planned and scheduled subdivision plats with the city and county planning and zoning commission meetings for approval and city pre-construction meetings for construction approval.  Coordinated projects with external clients, architects, surveyors, and public agencies.  Performed field evaluations with contractors and city inspectors to review construction for compliance with design intent.  Prepared feasibility studies, engineering cost estimates, bid proposals, drainage reports, engineering reports, construction documents, specifications, cut sheets, public utility permits, plats, As-Builts, addendums, submittals,  and analyzed geotechnical reports for civil engineering and subdivision projects.  Mentored proactively with the CAD group to execute construction documents for imperative deadlines, contractor's (RFI) Request for Information for project verification, trained the group to design pump lift stations, grade roadways, parking lots, soil erosion and sediment control designs, plan and profiles for sewer and storm lines, subdivision plats, land surveys, with the use of AutoCAD Land desktop.  Coached and trained the group to become team players, to work positively under pressure by prioritizing and managing multiple projects simultaneously, and encouraged them to handle cold calls and follow ups effectively to display good communication skills.  Coached CAD operators to quickly check their drawing proposed layout for proper dimensions, scheduling, labeling, and spelled check prior to final review and engineer construction document approval, assisted them in troubleshooting their CAD errors, user (pc) personal computers, pc system networking and to install AutoCAD relative software programs.  Supported field verification of photographic illustrations to CAD operators from scope phase to construction phase and final walk-thru phase.  Provided an energetic atmosphere towards CAD operators minister them to have a positive attitude towards other clients and to interact with their co-workers on wide range of projects.          Civil CAD Designer   03/2003   to   05/2005     Company Name   City  ,   State       Supervised CAD team to design civil plan and profiles, subdivisions, plats, survey roadway grading, storm drain, and sanitary sewer improvements with the use of AutoCAD Land desktop.  Provided pipe works and terrain surface, contour, and volume calculation for project engineers.  Exported / imported survey GPS collection data for construction stakeout and topographic layouts.  Supervised CAD team by teaching them to use good drafting standards and techniques, over saw their construction documents and assisted them in developing and maintaining a CAD detail library for a fast growing small business.  Introduced AutoLisp programming to enhance their AutoCAD skills.  Trained entry level CAD technicians to utilize the latest Land Desktop AutoCAD software and focused on their techniques of strength and weakness.          Mechanical HVAC Engineer   08/2000   to   05/2001     Company Name   City  ,   State       Coordinated with multi-disciplinary design teams in project development meetings and assisted on-site field evaluation to verify specification with project construction.  Prepared heating and cooling load calculations for mechanical HVAC systems with Trace 700 or Carrier software in sectors such as residential, commercial, semiconductor facilities, and pharmaceutical facilities buildings according to ASHRAE standards for Indoor Air Quality.  Designed mechanical and plumbing plans, and lift stations as per to specifications and codes in respect to the designed criteria for turn key projects with AutoCAD or Microstation.  Attended Trane and Carrier HVAC seminars for product knowledge in-depth training.  Lead and developed the CAD design team to undertake all work and to support projects, to assist project engineers by meeting their deadlines and mentoring them to always check their work.          Co-op Mechanical Engineer   01/1997   to   12/2000     Company Name   City  ,   State       Calculated mechanical HVAC heat loss and heat gain with the use of Elite HVAC software, sized supply and return duct layouts, diffusers, and designed plumbing risers.  Drafted and designed the mechanical electrical and plumbing plans with AutoCAD.  Drafted and designed electrical lighting layouts.  Sized the domestic water and condensate lines to adhere plumbing codes.  Scheduled roof top and make-up air units according to the specifications.  Collaborated with electrical engineers for building design impact and discrepancies.          Architectural Draftsman   01/1992   to   12/1997     Company Name   City  ,   State       Drafted and designed architectural plans and prepared project specifications.  Designed elevation views, wall section details, building section details, schedules, and typical drawing details.  Prepared shop drawings.  Review plans to comply with ADA and building code.  Attended clients meetings for scope of work.  Drafted and designed structural and civil construction plans.  Coordinated with MEP engineers, civil engineers, and structural engineers.  Field measured and inspected site work during construction phase and revised architectural plans as needed.          Education      Master of Education  :   Leadership   01/2014       Northcentral University   City  ,   State       Leadership        Bachelor of Science  :   Mechanical Engineering   05/2000       The University of Texas   City  ,   State       Mechanical Engineering        Associate of Applied Science  :   Drafting and Design Technology   06/1992       Texas State Technical College   City  ,   State       Drafting and Design Technology        High School Diploma     05/1988       Edinburg High School Independent School District            Professional Affiliations    Over 9 years of CAD management and 6 years project management experience. Recognizing the goals and priorities to exceed client expectation. Achievement oriented - continually setting high goals and striving toward excellence. Able to effectively communicate within different levels in the internal organization and converse with external professionals. Ability to organize and manage multiple projects with other disciplines. Great technical background and an outstanding analytical problem solver. Generate practical solutions, careful planning with proper contingencies for cost estimating. Achieved an American Society Plumbing Engineers certification. Over 10 years of civil, architectural, and mechanical electrical plumbing drafting and design experiences proficiently with AutoCAD.       Work History      Company Name                  Skills    Operating systems: Windows 7/XP/2000, Android, and MS-DOS
*Software: Autodesk Civil 3D, Autodesk AutoCAD, Autodesk Inventor Professional, Pro/E, Solidworks, GIS Analyst, Lidar data,  Autodesk Revit Architectural, Microstation, MathCAD, CAD/CAM, Fortran, Microsoft Office (Word, Excel, Outlook, Power point, Access, Publisher, and FrontPage), I-DEAS, Elite HVAC, Trace 700, Carrier, NC Programming, Adobe (Acrobat, Flash, and Photoshop), Internet Explorer, Firefox, and HTML, CSS, Wordpress.   "
ADVOCATE,"         ADVOCATE         Professional Summary     Conscientious attorney with experience in government relations, educational law and advocacy for families with special needs children, two years practice in health law and public policy for military families, two years federal government experience in human rights and foreign affairs with the U.S. Department of State       Core Qualifications         KEY QUALIFICATIONS     Member of Maryland Bar   Statutory Public Policy  Foreign Affairs  Human Rights Law Diplomacy      Government Relations  Special Education Law   Health Law  Statutory Procedure  Multi-task management             Experience      Advocate  ,   01/2011   to   01/2013    Company Name   Ôºç   City  ,   State      Represented the needs of military families with policy makers and national organizations regarding legislation and programs for military special needs dependent children   Assisted families with navigating military health care insurance,  Strategized with parents concerning individual education plans, 504 documents and educational behavioral plans  Led the first Military Family Leadership Institute training on Fort Meade and t aught parent seminars on effective communication and advocacy   Trained professionals statewide concerning military culture and customs  Represented the Maryland Coalition on the Maryland Military Child State Education Committee Board, the DC area Inter-service Family Action Board, The Kimbrough Military Treatment Patient Family Action Council and the National Military Officer Association of America Spouse Advisory Panel          United States Foreign Service Officer  ,   01/2003   to   01/2005    Company Name   Ôºç   City  ,   State      Student , Department of State, Foreign Service Institute    Studied German language and culture  Studied Europe and German/American Relations and American/ EU relations  Presented in depth study of German Contemporary Issues  Learned European history and culture to include Western Europe, Eastern Europe and the Balkans     F   oreign Affairs Officer,  Department of State, International Religious Freedom Office        In charge of monitoring religious freedom in Africa    Edited and added to the Annual Congressional Religious Freedom Report concerning religious intolerance in Western and Sub-Saharan Africa    Met with International Non-Governmental Organizations regarding religious freedom and atrocities against religious minorities    Coordinated with U.S. embassies to investigate religious persecution in Africa, worked in partnership with other State Department bureaus and country desk officers to ensure religious freedom for Africans        Staff Assistant ,  Department of State, Political/ Military Bureau       Worked directly with the Secretary of State's Executive Staff regarding documents from the Political/Military Bureau     Reported directly for the Office of the Assistant Secretary    Provided technical guidance and deadlines to a bureau of ten office directors and 300 people    Set bureau priorities and was project manager for projects tasked to the bureau for and from the Secretary of State, Deputy Secretary, National Security Council and Undersecretary    Ensured timeliness and accuracy of classified documents and sensitive communications, made certain documents were properly classified    Managed bureau contributions to overseas briefing books for the Vice President, Secretary of State and Deputy Secretary of State,     Liaison with Legislative Affairs Bureau for the bureau's responses to Congressional inquiries    Worked directly with the Secretary of State's Executive Staff regarding documents from the Political/Military Bureau    Supervised nine interns, trained incoming staff assistants and managed scheduling of intern hours            Volunteer Public Advocate/Attorney, Exceptional Family Member Services  ,   01/1997   to   01/2002    Company Name   Ôºç   City  ,   State      Provided legal representation to families with special needs children regarding education services  Negotiated Individual Education Plans and 504 documents   Interpreted and applied federal statutory requirements and administrative regulations for clients before school administrative hearings   Drafted appropriate goals for education plans          Education      Juris Doctor        Georgia State University   Ôºç   City  ,   State  ,   US     Georgia State University (GSU) College of Law, Jurist Doctor, Atlanta, GA            International law and arbitration      Johannes Kepler University, School of Law   Ôºç   City  ,     Austria     Johannes Kepler University, School of Law, International Arbitration, completed with honors          Bachelor of Arts  :  Government and Communications      Evangel University   Ôºç   City  ,   State  ,   US             Professional Affiliations     Maryland Bar        Accomplishments      Austria, with honors  Springfield, MO, Summa cum Laude  Evangel University Alumni Social Science Regent Award Recipient         Skills      Training, Liaison, Federal Government,  Public Policy    "
ADVOCATE,"         ADVOCATE       Summary    In-depth knowledge of taking orders, compute charges, and administer billing or payments.
* Hands-on experience in reviewing, updating or making changes to customer accounts.
* Track record of listening and responding to customers' needs and concerns.
* Able to handle returns and complaints effectively.
* Demonstrated ability to record details of client contacts and service history.
* Proven ability to determine answers and solutions quickly.
* Special talent for handling irate and angry customers.
* Proven written and oral communication skills
* Proficient in managing business correspondence
* Ability to organize personal work priorities
* Knowledge of filing and updating records
* Ability to work independently and as part of a team
* Excellent organizational skills
* Expert in handling office equipment
* Internet savvy with a proven expertise in using MS Office applications
* Excellent customer service orientation
* Special talent for researching and analyzing data effectively
* Exceptional attention to detail with proven interpersonal skills      Skills          Microsoft Word  Microsoft Office  Microsoft Outlook  Microsoft Power Point  Microsoft Excel  Mostly Microsoft Excel and Microsoft Word                Experience     10/2016   to   Current     Advocate    Company Name   Ôºç   City  ,   State     Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.  Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider   Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed  Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient  Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member  Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues  Provide education and status on previously submitted pre-authorizations or pre-determination requests  Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance          06/2015   to   10/2016     CSR II    Company Name   Ôºç   City  ,   State      Received an award of excellent customer service
Received ""Year of service Award""
Received 5 year award
Received employee of the month twice with Brookdale Senior Living
Received ""Consultant Sales Award""
Received employee recognition 6 months in a row along with a trophy of excellence and 6 other trophies with JP Morgan Chase.  I was a Top Performer for 2014.         10/2013   to   06/2015     Business Banker    Company Name   Ôºç   City  ,   State      As a Business Banker I provided guidance and assistance to business owners in managing their accounts.  I manage quality assurance, problem resolution, and a lot of data entry.  Worked a lot with numbers.  I am a Peer Coach in which I help train, guide, and motivate new hires.  Responsible for ensuring the client experience is world class and that interactions/issues are resolved accurately and expediently.  Handle client email/phone call interactions of a maintenance nature by retaining a thorough knowledge of the Policies and Procedures and all systems in order to assist the client and manage escalated issues.  Use a high level of client service skills in order to defuse potentially difficult and/or upset customers with complex issues.            Took the initiative to create escalation of any issue that cannot be resolved within the anticipated service level or one that creates risk or exposure for the customer or the bank.  Identify trends within the escalated emails/issues that lead to improvement opportunities in policies/procedures processes.  Utilize time at work efficiently to meet or exceed production goals as outlined in the metrics scorecard.  Consistently perform follow up to ensure customer satisfaction and to validate the accuracy of work.  Was required to assist department in meeting and exceeding SLA's by handling other functions when volumes fluctuate.  Research and resolve complex client's issues by working in partnership with partner groups.  Types of cases included fraud resolution, treasury solutions, complex account maintenance, internal relationship maintenance and billing inquiries.  Support field Business Relationship Managers in the successful servicing of customers.  Investigate electronic transactions for successful resolution.  Use multiple systems and internal resources to resolve issues.  Increase customer satisfaction through excellent communication and follow up.  Document issues and record resolutions for the firm's system of record.  Acted independently within policy to assist customers and internal partners and escalate in cases where the policy is preventing us from delivering the right client experience.  Demonstrate sound decision making skills to protect the firm's interest while providing a superior customer experience.         04/2004   to   09/2013     Life Enrichment Coordinator/Marketing Coordinator    Company Name  Ôºç   City  ,   State      Designed a creative and exciting life enrichment program to meet the individual needs and interests of the community.  Plan monthly calendar for the community.  Participated in discharge planning with the other members of the management team.  Coordinated the transportation, monitored budget, equipment, and supplies through Microsoft Excel.  Provided guidance and acted as a resource to staff on the importance of life enrichment.  Ensured that programs met all state, federal, local regulations.  Coordinate quarterly events at the community.  Developed and maintained contact with community agencies and supervise volunteers.  Coordinated move-ins and move-outs.  Coordinated the Welcome Committee.  Lots of Data Entry through Microsoft Excel and filing.          Education and Training     2018       Business Administration Human Resources    Argosy University          Business Administration Human Resources       2001       Paralegal Studies    Penn Foster University          Paralegal Studies       1997           Cosmetology College
          National Beauty College                 1996     High School Diploma  :   Business and Cosmetology    W.W. Samuell High School          Business and Cosmetology        Skills    adding machines, Balance, billing, bonds, budget, Business Administration, calculators, cashier, clerical, Coach, excellent communication, Consultant, client, customer satisfaction, excellent customer service, Data Entry, decision making, discharge planning, email, filing, financial, funds, Human Resource, managing, Microsoft Excel, exchange, mail, money, Microsoft Office, Microsoft Outlook, Microsoft Power Point, Microsoft Word, photography, Policies, problem resolution, processes, purchasing, quality assurance, receiving, maintain records, Research, Sales, SLA, sound, phone, transportation, treasury, type, typing, written   "
ADVOCATE,"         ADVOCATE       Summary    Seeking a part time or prn generalist position in Human Resource. Conflict Resolution Team Building Mentoring and Coaching New-Hire Orientation Disc Personality Assessments Training and Development Leadership Development Performance Appraisals Technical Skills           Experience      Advocate   01/2012   to   Current     Company Name   City  ,   State       NF/SG Healthcare for Homeless Veterans Program Coach, mentor, and develop 100 clients, with resume assistance, career counseling, complaints, and problems.  Develop, manage and evaluate training and organizational effectiveness strategies; that promote the development of a skilled, high-performing, motivated workforce focused on the achievement of company key performance indicators.  Develop career plans that fit clients' aptitudes, education levels, physical abilities, and career goals.  Serve as internal consultant to all levels of management to identify and resolve issues, such as; employee retention, skill development, professional growth, succession planning, and performance improvement.  Partner with business unit leaders and serve as a strategic resource to assess company-wide training and development needs as well as provide recommendations for change.  Evaluate, motivate, coach, and counsel 25 peers in the performance of their duties.          Veteran Affairs Specialist   01/2011   to   01/2012     Company Name   City  ,   State       Provided training, education, career counseling, and job placement services to broad range of clients.  Participated in group orientation for clients to promote the development of entry-level and career job opportunities.  Administered career scope assessment tests for 100 clients to identify skill building needs.  Attended meetings to obtain information for use in training programs, or to inform management of training program status.          Employment Representative   01/2011   to   01/2012     Company Name   City  ,   State       Presented information, using a variety of instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, videos, and lectures.  Provided leadership and guidance to new workers on training resources, materials and aids, to achieve training objectives.  Developed and implemented 40 standards and policies, and managed all documentation, information, and multimedia materials; conducted dozens of quality-analysis reviews.  Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs.          Training Coordinator   01/2000   to   01/2009     Company Name   City  ,   State       Evaluated training requirements for each division, consulting with department managers, HR and external resources.  Managed the process of identifying and addressing employee development opportunities through focus groups, 360-degree assessments, and blended training solutions that include instructor-led classes, case studies, self-study, mentoring programs, e-Learning, coaching, role-play, OJT, and web-based training.  Conducted over 100 employee evaluations for strength and weakness and performed cross-training exercises for competency and efficiency.  Developed document-teaching procedures for team of 15 technical trainers, encompassing instructional manuals, quick reference guides, and test results forms.  Acted as liaison and applying experience to resolve and handle a variety of HR functions, to include; benefits, payroll, awards time/attendance, disciplinary actions, counseling/evaluations, conflict resolution, retention efforts, and management of files.  Evaluated and developed requirements for over 50 diverse operational positions, as well as processes for improved productivity and work center performance.          Education      Bachelor of Science  :   Human Resource Management   1 2013       University of Phoenix   City  ,   State       GPA:   GPA: 3.3    Human Resource Management GPA: 3.3        Lean Six Sigma Certificate, 2013 North Florida/South Georgia Veterans Health Administration Workshops, Gainesville, FL Writing Advantage Certificate, 2013 Coaching Toward High Performance Certificate, 2013 Franklin Covey ""Seven Habits of Highly Effective Leaders Certificate, 2012 Motivational Interviewing Certificate, 2012 Crucial Conversations Certificate      1 2012       Villanova University   City  ,   State               Skills    benefits, Coach, Coaching, conflict resolution, consultant, consulting, counseling, clients, documentation, focus, forms, HR, instructor, leadership, materials, meetings, mentor, mentoring, multimedia, organizational, payroll, policies, processes, quality, quick, Six Sigma, strategic, teaching, employee development, training programs, Workshops      Additional Information      AWARDS AND RECOGNITION
Earned 10 years of dedicated ""Federal Government Service Award"" 2013.
Veterans Affairs Award"" Friend of Social Work Award"" 2013 for outstanding performance.        Professional Affiliations    National Society for Human Resources Management, Member
Jacksonville, FL Society for Human Resource Management, Member
American Federation of Government Employees, Union Member   "
ADVOCATE,"           DONOR ADVOCATE         Professional Summary     Organized professional with a passion to help others. Backed by four years of classroom teaching experience, one year leading an international children's choir and over two years in Donor Relations, I enjoy working with others in an effort to help them feel valued and successful. I am a creative thinker, eager to learn and discover new ways to implement strategies in order to successfully reach others.       Skills          Detail-oriented  Effective time management  Strong written and oral communication skills  Strategic thinker      Goal-oriented  Relationship building  CRM Experience  Salesforce software            Work History      Donor Advocate  ,     08/2017   to   03/2020     Company Name   ‚Äì   City  ,   State      Responsible for cultivating relationships and managing giving goals of 300 donors  Created individualized communication plans and giving goals for each donor as a benchmark marketing strategy  Ensured donors were properly acknowledged, personally thanked, and updated on the impact of their gifts  Worked with internal departments to secure appropriate project information and created offers and proposals that were used to secure gifts  Executed a specific plan to retain and upgrade donors  Used CRM systems, including Salesforce         Team Leader for the Children of the World Choir  ,     07/2016   to   06/2017     Company Name   ‚Äì   City  ,   State      Led a team of 19 individuals including 13 children from the Philippines, Nepal, Honduras and Uganda during a 10-month tour across the United States  Directed multiple concerts per week for the International Children's Choir  Routinely coordinated concert details venues  Built professional relationships with partners across the United States  Responsible for communicating the vision and mission of World Help both on and off stage  Ensured safety and welfare of the children during extensive travel  Taught dance and instructed children throughout tour  Presented information about child sponsorship and humanitarian aid needs during concerts         Elementary Teacher  ,     08/2012   to   06/2016     Company Name   ‚Äì   City  ,   State      Increased student interest and participation in the classroom by creating and implementing thought-provoking hands-on activities  Bolstered student confidence and achievement through structured, data- driven remediation and enrichment lessons  Collaborated with colleagues to ensure the most effective instruction, practice, and assessments were implemented to successfully meet the needs of various learners  Established a behavior management system to foster a respectful classroom environment, reducing distractions and increasing learning time  Fostered meaningful relationships with students and parents to build trust and collaboration to better meet individual goals  Achieved 100% pass rate on Virginia Reading SOL test and 100% pass rate two years in a row on Virginia Math SOL test         Education      Bachelor of Science  :   Special and Elementary Education  ,   2011     Liberty University   -   City  ,   State           Skills      Detail-oriented  Effective time management  Strong written and oral communication skills  Strategic thinker    Goal-oriented  Relationship building  CRM Experience  Salesforce software        Work History      Donor Advocate  ,   08/2017   to   03/2020     Company Name   ‚Äì   City  ,   State      Responsible for cultivating relationships and managing giving goals of 300 donors  Created individualized communication plans and giving goals for each donor as a benchmark marketing strategy  Ensured donors were properly acknowledged, personally thanked, and updated on the impact of their gifts  Worked with internal departments to secure appropriate project information and created offers and proposals that were used to secure gifts  Executed a specific plan to retain and upgrade donors  Used CRM systems, including Salesforce         Team Leader for the Children of the World Choir  ,   07/2016   to   06/2017     Company Name   ‚Äì   City  ,   State      Led a team of 19 individuals including 13 children from the Philippines, Nepal, Honduras and Uganda during a 10-month tour across the United States  Directed multiple concerts per week for the International Children's Choir  Routinely coordinated concert details venues  Built professional relationships with partners across the United States  Responsible for communicating the vision and mission of World Help both on and off stage  Ensured safety and welfare of the children during extensive travel  Taught dance and instructed children throughout tour  Presented information about child sponsorship and humanitarian aid needs during concerts         Elementary Teacher  ,   08/2012   to   06/2016     Company Name   ‚Äì   City  ,   State      Increased student interest and participation in the classroom by creating and implementing thought-provoking hands-on activities  Bolstered student confidence and achievement through structured, data- driven remediation and enrichment lessons  Collaborated with colleagues to ensure the most effective instruction, practice, and assessments were implemented to successfully meet the needs of various learners  Established a behavior management system to foster a respectful classroom environment, reducing distractions and increasing learning time  Fostered meaningful relationships with students and parents to build trust and collaboration to better meet individual goals  Achieved 100% pass rate on Virginia Reading SOL test and 100% pass rate two years in a row on Virginia Math SOL test      "
ADVOCATE,"         HEALTH ADVOCATE         Professional Summary     I am an empowered health advocate with excellent communication and active listening skills with a strong motivation to succeed. I am seen as reliable and approachable employee who quickly learns and masters new concepts and skills. I am motivated and enthusiastic about helping patients and the community navigate rights and responsibilities during treatment. Personable demeanor with priority on care and service. Seen as a friendly team player with talent for operating in fast-paced, dynamic environments.       Skills          Public Safety  Administrative Support  Proficient in Lytec  Proficient in GSuite  Patient rights  Data entry      Time management  Problem-solving skills  Decision-making abilities  Crisis intervention  Crisis communication            Work History      Health Advocate  ,     03/2017   to   Current     Company Name   ‚Äì   City  ,   State      Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment  Reviewed all patient paperwork for accuracy, including claims, bills and medico-legal documents  Responded to 15 or more patient concerns and questions with compassionate and knowledgeable service in a day  Entered continuing medical documentation into computer systems and managed database of information  Compiled and reviewed medical charts  Manages approximately 30 incoming calls, emails, faxes per day from patients, pharmacies, and doctor offices  Used Lytec to schedule and manage patient appointments  Balanced cash deposits, credit card payments each day  Took co-payments, compiled daily financial records  Worked effectively with staff from all departments to coordinate resolutions  Helped vulnerable individuals navigate complex healthcare system  Developed and implemented training classes to educate team members and community residents  Resolved patient flow problems, improved operations and provided exceptional client support         Security Officer  ,     08/2015   to   02/2017     Company Name   ‚Äì   City  ,   State      Preformed and authorized entrance and departure of over 30 vehicles, cargo trucks and visitors  Detected suspicious activities and watched for criminal acts and rule infractions  Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences  Patrolled private and public community premises to prevent and detect signs of intrusion and secure doors, windows and gates  Checked and secured 14 building entrances over 8 hours  Patrolled 2 square miles of property to ensure safety of employees, homeowners, and guests  Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations         Security Coordinator  ,     12/2019   to   Current     Company Name   ‚Äì   City  ,   State      Checked identification of all persons entering and exiting facility  Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations  Remained flexible in rapidly changing environments and adapted to developing situations  Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques  Maintained composure and professionalism while screening visitors during high volume periods  Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations  Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises  Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public  Resolved complaints and issues involving both guests and employees  Completed incident reports by recording observations and occurrences and interviewing witnesses following physical incidents  Worked both independently and collaboratively to resolve urgent issues, which included building and personal incidents  Secured entrances and exits via physical presence and careful monitoring of CCTV  Secured premises and personnel by patrolling property and monitoring surveillance equipment, including CCTV cameras         Education      Bachelor of Science  :   Psychology  ,   04/2017     East Stroudsburg University   -   City  ,   State     Member of Phi Sigma Delta Fraternity, Member of P.R.I.D.E. Club        High School Diploma  :     2017     Naugatuck High School   -   City  ,   State     Graduated in Top 20% of class. GPA: 3.4, Participated in school Marching Band, 2007 to 2009. Participated in school's Percussion Ensemble, 2005 to 2009        Certifications     CPR Certified, 2015-2016 First Aid Training, 2015         Skills      Public Safety  Administrative Support  Proficient in Lytec  Proficient in GSuite  Patient rights  Data entry    Time management  Problem-solving skills  Decision-making abilities  Crisis intervention  Crisis communication        Work History      Transition Health Advocate  ,   03/2017   to   Current     Company Name   ‚Äì   City  ,   State      Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment  Reviewed all patient paperwork for accuracy, including claims, bills and medico-legal documents  Responded to patient concerns and questions with compassionate and knowledgeable service  Entered details into computer systems and managed database of information  Compiled and reviewed medical charts  Manages approximately 30 incoming calls, emails, and faxes per day from patients and pharmacies  Used Lytec to schedule appointments  Balanced deposits and credit card payments each day  Took co-payments and compiled daily financial records  Worked effectively with staff from all departments to coordinate resolutions         Security Officer  ,   08/2015   to   02/2017     Company Name   ‚Äì   City  ,   State      Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors  Detected suspicious activities and watched for criminal acts and rule infractions  Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences  Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates  Checked and secured 14 building entrances over 8 hours  Patrolled 2 square miles premises to ensure safety of employees and visitors         Maintenance  ,   09/2014   to   04/2015     Company Name   ‚Äì   City  ,   State      Vacuumed rugs and carpeted areas in offices, lobbies and corridors  Polished glass surfaces and windows  Removed waste paper and other trash from the premises to designated area  Disinfected and mopped bathrooms to keep them sanitary and clean  Used chemicals and other cleaning equipment in a proper, safe and responsible manner         School Age Teacher  ,   10/2013   to   04/2014     Company Name   ‚Äì   City  ,   State      Addressed behavioral and learning issues with parents and daycare management  Encouraged good behaviors using the positive reinforcement method  Encouraged children to be understanding of and patient with others  Made nutritious breakfasts, lunches, dinners and snacks for the children  Engaged with children on an individual basis in a pleasant manner  Organized structured learning activities for classroom of 15 students to teach motor skills      "
ADVOCATE,"         FAMILY ADVOCATE       Summary      [Job Title]  adept at identifying and documenting cases of child abuse. Skilled at finding and implementing the best possible solutions.        Highlights          DCFS Child Welfare License  Behavioral therapy  Empathetic               Sound judgment  Passion for social work  Court procedures familiarity            Accomplishments     Managed a caseload of more than¬†fifty to forty-five¬†clients at any given time.        Experience     04/2011   to   Current     Family Advocate    Company Name   Ôºç   City  ,   State      Recruit in neighborhoods that are close to the Head Start/Early Head Start centers that are below poverty level, in social services agencies, homeless shelters, resource events for children and families to make aware of free government child care services for low income families.  Assist forty to fifty-five eligible families in applying for Head Start/Early Head Start child care services.  Meet with families to find out their needs and goals, and refer families to services to successfully meet needs and goals.  Encourage families to get involved in children's education by explaining to the parents that children's daily attendance is important to learning, attending Parent Meetings, participating in Policy Council to be able to make decisions in the program, volunteer in the Head Start/Early Head Start classrooms, and educationally connecting with children at home.  Document families progress in the system ChildPlus.         09/2005   to   02/2009     Family Care Manager    Company Name   Ôºç   City  ,   State      Handled ten dependency cases in the state of Florida and five dependency cases out of state.  Conducted evaluations on homes of parents, relatives, and non-relatives for safe placement of children.  Performed monthly home visits at children's current residence to monitor wellbeing of children.  Referred parents to services to assist with case plan completion to reunify with children and case closure.  Responsible for being present at court hearings and reported the progress parents made on case plan.  Gone to multiple staffing to discuss the status of the cases and followed all recommendations.  Documented cases on program Home Safe Net/FSFN.         08/2004   to   06/2005     Sales Associate    Company Name   Ôºç   City  ,   State      Assisted customers in locating items in the department.  Recognized for bringing in most sales in the department.  Cleaned fitting rooms.         09/2002   to   05/2004     Student Assistant/Building Manager    Company Name   Ôºç   City  ,   State      Signed in customers to play pool.  Collected money for pool usage.  Promoted to Building Manager for displaying hard work and performing well on assigned work task.          Education     2004     Bachelor's of Social Work      Western Connecticut State University                  Skills    child care, Council, government, Meetings, money, progress, sales, social services, staffing   "
ADVOCATE,"         CUSTOMER ADVOCATE           Career Overview      Objective ¬†   To secure an Administrative Specialist/Office Manager position and use my expertise and proven skills in order to positively contribute to the efficient operation as well as the reputation of the business     Ability Summary ¬†   Outstanding customer service skills: proven success in client needs assessment, providing reassurance and customized solutions, and ensuring highest level of customer satisfaction attainable.   Technologically savvy:  proficient in Microsoft Office Suite (Outlook, Money, Excel, Wordperfect 12), Quatro Pro, Peachtree Accounting, Timeslips 2007, Dictation, ITI Banking Software; expert knowledge in Cellular Technology and troubleshooting skills for smartphones, basic cell phones and wireless network connection   Proven success in call center environment:  seasoned in operating call center equipment and technology;  excellent interpersonal communication skills in oral and written formats    Highly skilled as a secretary:  adept at accounts receivable and payable duties, routine correspondence, and handling confidential client information   Demonstrated loyalty and dedication to company's missions   Formally educated in illustration, photography, and basic graphic design       Skill Highlights          Microsoft Office Suite  Peachtree Accounting  Spreadsheet development  Schedule management  Telephone Skills  Scheduling  Travel booking  Minute Taking  Customer Service  Critical Thinking  Creative Problem Solving      Cellular Expert  Troubleshooting Smartphones  Troubleshooting Network Connections  Troubleshooting Internet and Wi-Fi Connections            Core Accomplishments      Calendaring ¬†   Planned all meetings and travel for CEO.    Process Improvement ¬†   Oversaw implementation of new phone system which resulted in more cost-effective service.    Research ¬†   Investigated and analyzed client complaints to identify and resolve issues.    Multitasking ¬†   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.    Customer Service ¬†   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.    Payroll Assistance ¬†   Assisted with payroll preparation and entered data into cumulative payroll document.          Professional Experience      Customer Advocate    September 2007   to   March 2015     Company Name   -   City  ,   State      Answered a high volume of incoming calls in a national call center from current and prospective customers as well as sales associates  Actively listened to each client to ensure complete understanding of their concerns and provided innovative and individualized solutions  Conducted complex problem solving and made sure each client obtained resolution, reassurance and positive customer service experience at the end of their phone calls  Accessed client account database to retrieve information and update changes, all the while maintaining personable and professional phone conversations with customers  Flexibly adjusted communication styles to each caller, particularly in terms of their level of familiarity with cellular technology and service structures, to ensure that they understood instructions, policies and procedures  Administered device-related troubleshooting  Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken  Maintained up-to-date knowledge of constantly changing services and products, in order to provide customers with the accurate information and best solutions.          Legal Secretary    January 2006   to   May 2007     Company Name   -   City  ,   State      Prepared court documents, deeds, real estate transfer statements, purchase agreements, contracts, power of attorney, wills, and routine correspondence   Performed accounting duties including accounts receivable, accounts payable, entry of time slips, monthly billing, payroll, payroll taxes, and balancing of trust accounts and estates   Greeted clients and offered them seats as they waited, updating them of their appointment status   Scheduled appointments for clients, administering reminders for both clients and lawyers   Ensured the office was well-stocked with supplies and organized for the maximum efficiency.          Administrative Assistant/Customer Service Rep    August 2005   to   January 2006     Company Name   -   City  ,   State     I worked directly with the President of Doane College and the Chief Financial Officer to schedule and plan meetings and events, put together materials for the fall board meeting, took minutes, handled board member inquiries, booked travel arrangements and created itinerary for work trips.          Retail Banking Representative II    June 2002   to   August 2003     Company Name   -   City  ,   State      I provided excellent customer service, assisting customers with account inquiries via phone and in person  Opened accounts, solved problems and cross-sold financial products  Scanned checks, daily balancing of my drawer, the ATM, vault and total branch balancing          Education      Bachelor of Arts   :   Majors: Fine Art and Biology  ,   1985    Doane College   -   City  ,   State       Presidents Scholarship, Doane College - 4 years  Outstanding Achievement Scholarship, Doane College- 4 years  Pallet Scholar Award, Doane College- 4 years  American Legion Award, Loup City, NE - 1981  Special Recognition Award for Outstanding Yearbook Editor - 1985  Mary L. Chapin Senior Art Award, Doane College - 1985  Yearbook Editor and Co-Head Photographer -1984 and 1985  President and member, Delta Chi Upsilon Sorority  President and member, Doane Art League  Art Editor,  XANADU  literary magazine  Alpha Lambda Delta and Cardinal Key Honor Societies  GPA:  3.44         Skills      Office and accounting  - accounts payable, accounts receivable, payroll, billing, taxes    Customer service excellence and executive administrative assistance  - personal banker, national call center representative for major wireless company, secretary for President of a college, secretary for a lawyers office    Problem solving and critical thinking -  billing, service, sales, wireless network troubleshooting, wireless device troubleshooting    "
ADVOCATE,"         PATIENT ADVOCATE           Professional Profile     Detail-oriented, efficient and organized, with extensive background in community-based organizations seeks to bring strong work ethic and engaging interpersonal communication to a vibrant company.  Over seven years of experience as an office manager/tax preparation worker and over three years of experience assisting patients register for government programs.          Qualifications          Independent worker  Exceptionally organized  Record-keeping  EMail Software (Outlook, Thunderbird, etc)  Internet Browser (Internet Explorer, Firefox, etc)  Peripheral Devices (Scanners, Printers, etc)  Personal Computers  Spreadsheet Software (Calc, Excel, etc)  Utility Software (Virus, File Compression, etc)  Word Processing Software (Word, WordPerfect, etc)  Tax preparation                    Experience      Patient Advocate    September 2009   to   December 2014     Company Name   Ôºç   City  ,   State      Answer applicants' questions about benefits and claim procedures.  Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.  Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.  Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.  Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.  Interview and investigate applicants for public assistance to gather information pertinent to their applications.  Check with employers or other references to verify answers and obtain further information.  Keep records of assigned cases, and prepare required reports.  Schedule benefits claimants for adjudication interviews to address questions of eligibility.  Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.          Tax Preparer/Office Manager    December 2005   to   September 2009     Company Name   Ôºç   City  ,   State      Would supervise employees engaged in tax preparation services.  Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.  Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.  Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.  Interview clients to obtain additional information on taxable income and deductible expenses and allowances.  Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.  Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.  Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns.  Calculate form preparation fees according to return complexity and processing time required.  Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.          Tax Preparer/Office Manager    January 2002   to   December 2004     Company Name   Ôºç   City  ,   State      Would supervise employees engaged in tax preparation services.  Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.  Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.  Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.  Interview clients to obtain additional information on taxable income and deductible expenses and allowances.  Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.  Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.  Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns.  Calculate form preparation fees according to return complexity and processing time required.  Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.          Certifications      Associate of Science   :   Dental Technician  ,   2000    Instituto Tecnico Dental 90   Ôºç   City  ,   State  ,   Colombia            Certificate   :   CPR - IV Medication Administration  ,   2000    Cruz Roja Colombiana   Ôºç   City  ,   State  ,   Colombia            High School Diploma   :     1996    Colegio Liceo Colombia   Ôºç   City  ,   State  ,   Colombia            Languages    English - Good ( Read Write Speak )
 Spanish - Excellent ( Read Write Speak )      Skills      Fast data entry  Spreadsheet tables preparation  Processing financial forms  Customer Service  Making fast strategic decisions in accordance to company rules        Additional Information        Driver's License    Class C - Standard Driver's License     "
ADVOCATE,"         CONSUMER ADVOCATE       Summary    To obtain a position that would utilize my strong customer service, communication, and leadership skills and offer opportunity for continued professional growth and development.      Skills          Results-oriented  Client-focused  Quick learner  Computer proficient      File/records maintenance  Training and development   File/records maintenance    Microsoft Office            Experience     09/2016   to   Current     Consumer Advocate    Company Name   Ôºç   City  ,   State      Assist consumers in signing up for health coverage through multiple health insurance companies.  Assist consumers with accessing their accounts and answering questions regarding their enrollments.  Assist consumers with changes to their account and assist in resolving any payment issues with their account.         06/2016   to   09/2016     Customer Service Representative    Company Name   Ôºç   City  ,   State      Answer phones, greet clients.  Assisted clients with writing new auto, home, and marine policies. Processed policy changes and renewals as well as remarketing policies to¬†acquire rate reductions clients.  Sold Auto, Home, Marine and Renters policies as well as upselling and cross-selling additional product lines.  Provided¬†agents with MVR's, correspondences, filing, and¬†processing personal policies.  Provided additional¬†clerical duties as assigned.         09/2014   to   06/2016     Customer Service Representative    Company Name   Ôºç   City  ,   State      Answer phones, greet clients.  Assisted clients with writing new auto, home, and marine policies.  Processed policy changes and renewals as well as remarketing policies to¬†acquire rate reductions clients.  Sold Auto, Home, Marine and Renters policies as well as upselling and cross-selling additional product lines.  Provided¬†agents with MVR's, correspondences, filing, and¬†processing personal policies.  Provided additional¬†clerical duties as assigned.         05/2012   to   09/2014     Administrative Assistant Commercial / Personal Lines CSR    Company Name   Ôºç   City  ,   State      Answered phones, greet clients.  Prepared marketing materials, client presentation folders and commercial policy binders for agents and clients.  Created client data spreadsheets using Microsoft Excel.  Processed Commercial Insurance Policies including commercial property, commercial liability and workers compensation insurance.¬†                   12/2007   to   05/2012     Field Representative    Company Name   Ôºç   City  ,   State      Inspected and photographed commercial and residential properties for major Insurance companies.  Identified roof, siding, foundation, electrical and plumbing types as well as identified commercial hazards and liability risk.   Ensured that the insurance¬†risks¬†were acceptable and properly insured.  Worked from a home based office, submitting data and reports on a daily basis.  Used CAD to estimate accurate square footage and floor plan lay outs.  Contacted policyholders to schedule appointments as needed to access properties for high value inspections and interior inspections.  Achieved 96% and above accuracy rate on submitted reports.         05/2006   to   03/2007     Personal Lines Customer Service Representative    Company Name   Ôºç   City  ,   State      Assisted agents with quoting and issuing new personal lines policies in all markets.  Provided customer insurance assistance over the phone and in person to personal lines clients.  Strong data entry using Applied, Word, Excel and various online insurance quoting systems.         03/2005   to   05/2006     Personal Lines Inside Sales Agent    Company Name   Ôºç   City  ,   State      Quoted and issue personal lines policies in all markets.  Provided customer assistance over the phone and in person to personal lines clients and VIP clients.  Strong data entry using Applied, Word, Excel and various online insurance quoting systems.         09/1999   to   03/2005     Underwriting Supervisor    Company Name   Ôºç   City  ,   State      Managed a team of twelve or more associates to successfully meet or exceed the centers daily, monthly, and yearly objectives.  Conducted individual development sessions to evaluate performance, determine trends and training issues.  Assisted associates in establishing career goals and achievements.  Established team contest and other motivating events.  Effectively supported both California and Nevada underwriters.  Monitored productivity and accuracy of account servicing and maintenance.         09/1992   to   09/1999     Customer Service Team Lead    Company Name   Ôºç   City  ,   State      Oversaw the processing of member transactions by the Customer Service Associates.  Provided assistance to supervision in the call monitoring process to ensure accuracy and quality service.  Provided assistance to¬†supervision with team daily reports, team meetings, and other assigned duties.  Provided feedback to supervision on associate's performance.  Effectively handled member complaints and escalations to satisfaction.  Provided assistance to¬†supervision in managing the service level by taking inbound calls when warranted.   Performed all the duties of a customer service associate.         04/1988   to   09/1992     Travel Sales Associate    Company Name   Ôºç   City  ,   State      Responsible for travel sales to new and existing clients.  Met or exceeded all goals and objectives.          Education and Training          Certificate and licensed in California Property and Casualty Insurance.      Insurance Educational Association   Ôºç   City  ,   State                  Certificate in Travel and Tourism      Travel and Tourism Institute   Ôºç   City  ,   State              Skills      Client Relations  Multi-task management  Computer Proficient, including Microsoft¬†Office.  Project management  Creative problem solving¬†  Customer needs assessment   Customer satisfaction  Customer service   Reports creation¬†  Associate supervision  Clerical skills        "
ADVOCATE,"         YOUTH ADVOCATE       Professional Summary     Motivated, enthusiastic, responsible and goal-oriented young educator seeking new opportunities in education and educational background of Psychology and Sociology. Personal and empathetic, with great sense of humor and the ability to bring out the best in others. Skilled in working with children with special learning skills and mental health issues. Motivate and able to bridge student experiences, academic lessons and subjects to real- life situations. Active team member who can effectively collaborate with all stakeholders and establish quality relationships in working with difficult children.        Core Qualifications          Critical thinker  Problem resolution ability  Client/family focused  Solution-focused counseling  Self-starter  Dedicated patient advocate      Low income and homeless populations  Client engagement  Quick learner  Case management  Compassionate  Reliable transportation            Experience      Youth Advocate   09/2015       Company Name   City  ,   State       Work with youth ages 12-18 that are homeless (for various reasons), living in shelter with personal, social, academic, and life goals.  Consult with other professionals regarding the treatment of specific clients.  Counsel and prepare residents for their transition back into the community.  Quickly respond to crisis situations when severe mental health and behavioral issues arose.          Teacher   06/2011   to   04/2015     Company Name   City  ,   State       Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development.  Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans (IEPs).  Confer with parents, guardians, teachers, counselors, or administrators to resolve students' behavioral or academic problems.  Maintain accurate and complete student records as required by laws, district policies, or administrative regulations.  Develop or implement strategies to meet the needs of students with a variety of disabilities.  Teach students personal development skills, such as goal setting, independence, or self- advocacy.          Teacher   06/2008   to   07/2011     Company Name   City  ,   State       Maintain accurate and complete student records as required by laws, district policies, or administrative regulations.  Guide or counsel students with adjustment problems, academic problems, or special academic interests.  Modify the general kindergarten or elementary education curriculum for special-needs students.  Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans (IEPs).    Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development.  Teach students personal development skills, such as goal setting, independence, or self- advocacy.          Mental Health Case Manager   10/2004   to   06/2011     Company Name   City  ,   State       Maintain confidentiality of records relating to clients' treatment.  Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.  Fill out and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes.  Refer patients, clients, or family members to community resources or to specialists as necessary.          Teacher   06/2003   to   07/2007     Company Name   City  ,   State       Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans (IEPs).  Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development.  Encouraged students to persevere with challenging tasks.  Differentiated instruction according to student ability and skill level.Encouraged parents to take an active role in their child's education.          Accomplishments      Maintain accurate and complete student records as required by laws, district policies, or administrative regulations.  Develop individual educational plans (IEPs) designed to promote students' educational, physical, or social development.  Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans (IEPs).  Develop or implement strategies to meet the needs of students with a variety of disabilities.  Teach students personal development skills, such as goal setting, independence, or self-advocacy.  Guide or counsel students with adjustment problems, academic problems, or special academic interests.  Bachelors Degree in Psychology and Sociology  Master's in School Administration/Supervision  45+ hours of Masters level course in school counseling  Certified in Special Education K-12  Passed the Praxis Series  10 years of related teaching experience  Five years of related mental health experience  Experience with dealing with families and conducting meetings  Silver National Career Readiness Certificate            Education      Master of Education     May 2016       LIBERTY UNIVERSITY   City  ,   State       GPA:   GPA: 3.57    GPA: 3.57        Bachelor of Arts  :   Psychology/Sociology   May 2003       NORTH CAROLINA WESLEYAN COLLEGE   City  ,   State       GPA:   GPA: 2.72    Psychology/Sociology GPA: 2.72        Master of Education School Administration     Jun 2006       CAMBRIDGE COLLEGE   City  ,   State       GPA:   GPA: 3.82    GPA: 3.82        High School Diploma     Jun 1997       EASTERN SENIOR HIGH SCHOOL     State               Skills     Mental Health, Excel, PowerPoint, Windows, Microsoft Word, Quality Teaching    "
ADVOCATE,"         PATIENT ADVOCATE         Career Overview    Skilled medical assistant with the sound knowledge of technical support, medical duties and clerical skills. Excellent communication skills along with very solid customer service knowledge.      Core Strengths          Active listening skills  Energetic work attitude  Strong organizational skills  Healthcare billing proficiency  Clinical training  Medical Assisting specialist  Computerized charting specialist  CPR/BLS certified  Medical coding capability  Talent in obtaining/charting vital signs  Patient positioning understanding  Qualified in specimen collection/processing  Microsoft Office  Spreadsheet development  Insurance processing       Patient charting  Health insurance processing  Insurance eligibility verification  Medical billing  High customer service standards  Conflict resolution proficiency  Proficient with Microsoft Office Suite  Microsoft Word, Excel, PowerPoint  Detail oriented  Planning/coordinating  Excellent quantitative skills            Accomplishments     Honor Roll recipient    OSHA Compliance ¬†    Properly disposed of daily biohazard waste in compliance with federal and local regulations.     Customer Interface ¬†    Greeted customers upon entrance and handled all cash and credit transactions.    Assisted customers over the phone regarding store operations, product, promotions and orders.      Clinical Skills ¬†   Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.         Work Experience      Patient Advocate  ,   09/2014      Company Name   Ôºç   City  ,   State     Screen patients to Determine Eligibility   Screen patients in Emergency room, throughout the hospital, and as walk-ins  Help patients apply for Medicaid Coverage  Send application and supported documents to Medicaid office  Follow up with patients and Medicaid office   Verify Insurance using Health XNet  Certify accounts in Medicaid portal so client could bill Insurance  Code account accurately to continue following up         Tech  ,   05/2014   to   08/2014    Company Name   Ôºç   City  ,   State     Verified that information in the computer system was up-to-date and accurate.  Developed patient care plans, including assessments, evaluations, and nursing diagnoses.  Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.  Ensured HIPAA compliance.  Maintained patient privacy and confidential patient information.  Tested patients' blood glucose levels.  Obtained vitals for a floor of 10 patients per shift.           Support Center Rep  ,   03/2012   to   12/2013    Company Name   Ôºç   City  ,   State      Responsible for Answering Phones  Scheduling Patients  Sending Tech Calls to Triage Nurse  Auditing Charts            Verified that information in the computer system was up-to-date and accurate.  Collected customer feedback and made process changes to exceed customer satisfaction goals.  Provided accurate and appropriate information in response to customer inquiries.  Addressed customer service inquiries in a timely and accurate fashion.          Externship Site  ,   02/2012   to   03/2012    Company Name   Ôºç   City  ,   State      PSR I  Responsible For Registering Patients  Answered phones, Scheduled appointments, greeted patients  Responsible for keeping care of the treatment rooms, records of the office and patients, instruments etc.  Responsible for the measuring patient vitals such as temperature, pulse rate, weight, height, blood pressure etc. and record their information in record.  Maintained the data of the patients and office on the computer and keep the records, billing, transactions, books, etc.  Responsible for the sterilizing and cleaning instruments and preparation of the treatment rooms for patients.  Answered phones, schedule appointments, greeted patients, sorted mail, and type the doctor's letters and memos when needed.          Credit Education Specialist/Customer Service Rep  ,   01/2009   to   01/2010    Company Name   Ôºç   City  ,   State      Responsible for customer service in the Credit Education division, duties included answering customer inquiries, problem solving and providing detailed information on consumer credit.  Informed incoming callers about services for consumer credit.  Established great communication skills with customers.          Cashier/Shift Manager  ,   01/2007   to   01/2009    Company Name   Ôºç   City  ,   State      Managed Cashiers to ensure order accuracy.  Took customer's orders correctly and made sure they received their orders promptly.  Managed team to ensure orders were made correctly and in a timely fashion.  Responsible for cash drawer balance at the end of each cashiers shift.          Educational Background      Certificate  :  Medical Assistant  ,  2011    PIMA Medical Institute   Ôºç   City  ,   State  ,   US     PIMA Medical Institute Medical Assistant Certificate Albuquerque, NM 2010-2011 GPA 3.8 Honor Roll recipient.          G.E.D  :    2008    Central New Mexico Community College   Ôºç   City  ,   State  ,   US    Central New Mexico Community College	G.E.D Albuquerque, NM 2008        Certifications    EKG CPR Certified CPR Medical Assistant Certificate Medical Assistant      Skills    Answering, Credit, Customer Inquiries, Customer Service, Problem Solving, Receptionist, Retail Sales, Cash, Cashier, Answering Phones, Auditing, Scheduling, Medical Assistant, Medical Assistant Certificate, Access, Clerical, Coding, Cpr, Cpr Certified, Cpt, Data Entry, Ekg, Excel, Filing, Icd, Icd-9, Medical Coding, Outlook, Phlebotomist, Phlebotomy, Sterile, Sterilization, Word, Billing, Schedule Appointments   "
ADVOCATE,"         PATIENT ADVOCATE           Summary    Seeking an opportunity in an Management/HR Department¬†where my professional¬†experience and education will allow me to make an immediate contribution, as an integral part of a progressive organization.      Education and Training        HealthCare Administration- Human Resources  ,   2017    Herzing University- Online   Ôºç   City  ,   State  ,   Unitted States            Bachelor of Science   :   Management - Human Resource Management  ,   2009    Kaplan University   Ôºç   City  ,   State  ,   United States              Business Administration Management  ,   2007    Kaplan University   Ôºç   City  ,   State              WFHM Reverse Mentoring Senior Management   :     1983    MSTA Business College   Ôºç   City  ,   State      WFHM Diversity Program                  MBA   :     2011            - Chuck Bishop/ Eric Stoddard
          Diverse Leaders Program CRA Best Practices Project   :     October 2011            Business Administration Management Learning and Development	Springfield, IL Human Resources Mentor- Jennifer Cultip Smith HR Manager NC          Experience      Patient Advocate    May 2017   to   Current     Company Name   Ôºç   City  ,   State    As a patient advocate, I am responsible for the developing, revising and implementing policies and procedures as needed.¬† Facilitates the patient complaint/grievance process, with positive patient experience.¬† Making rounds to each unit daily, visit all new admissions and also identify patients' needs or issues and then visit the patients to advocate on their behalf.¬† Actively working with unit leaders and staff to assign and assure follow-up action is taken quickly to resolve all issues.¬† Documenting and reporting trends in patient attitudes and /or obstacles to delivery immediate service recovery.¬† Investigates referrals/complaints through review of records and discussion with appropriate individuals in an objective, thorough and tactful manner.¬† Participates in staff and community education on patient rights, the complaint procedure and other related issues as requested.¬† Generate weekly/ end of month reports and track IRIS reports, discharge phone calls reporting back to unit leaders positive/negative feedback.¬† Training, coaching, delegating work responsibility.        Office Support    March 2015       Company Name   Ôºç   City  ,   State      Managed day to day operations with minimal supervision  Created reports, and Purchased office material.  Performs complex, clerical services for the Intact Services.  Provide clerical support to the team supervisor¬†staff, delegated work flow.  Including¬†but not limited to mailing, filing, scanning confidential documents, extensive communication with all statewide agencies business managers and financial managers.  Review each bill within five (5) working days of receipt for accuracy and completeness.  Notify the Purchase Of Service (POS) agency of any adjustment to the bill that must be made due to incorrect information and then submit the bill for payment.  Prepare Billings that are completed and accurate for processing and remove inaccurate entries from the CFS form.  Sent incorrect cases to the POS agency to be corrected and re-billed.  Created a new Bureau of Operations Intact Family Services Billing Process Manual.  Created a billing tracking system for all incoming bills, business managers; POS intact email distribution list.  Review each bill within five (5) working days of receipt for accuracy and completeness.  Notify the Purchase Of Service (POS) agency of any adjustment to the bill that must be made due to incorrect information and then submit the bill for payment.  Prepare Billings that are completed and accurate for processing and remove inaccurate entries from the CFS form.  Sent incorrect cases to the POS agency to be corrected and re-billed.          Created a new intact billing work flow from SACWIS for billing staff.          Operations Team Lead    September 2002   to   January 2015     Company Name   Ôºç   City  ,   State      Interact and act as a liaison with business clients, business partners, internal and external staff, and update share point sites.  Review and certify system access for team members.  Prepare agendas, materials; coordinate room/equipment reservations.  Manage electronic calendars; schedule meetings, appointments, conference calls.  Conduct interviews and make hiring recommendations.  Contribute and participate in team coaching and performance development discussions.  Pre-Screening Candidates for Interviews.  Facilitate feedback discussions with individuals.  Participate and conduct team member training.  Create offer Letters and Hiring Kit.  Ensures that the team's acquisitions are completed on time and accurately.  Planning, coordinating, and monitoring daily activities; ranging from routine to moderately complex work in a major corporate environment.  Reviewing, prioritizing, and distributing daily work to meet deadlines and goals.  Monitoring work in progress making adjustments as needed.  Effectively trains staff on duties, responsibilities, and expectations.          Accomplishments     Founder of Women Embracing Diversity Non-Profit Women's Support Group
          Organize Women Conferences/ Plan Activities.       Skills    acquisitions, agency, Billing, Billings, clerical, Coach, coaching, clients, email, Senior Management, filing, financial, Hiring, Human Resources, HR, Information Security, Letters, mailing, materials, MBA, meetings, Mentor, Mentoring, Access, PowerPoint, share point, Windows XP, Microsoft word, Networking, POS, Presentations, progress, scanning, supervisor, Excel, Generating Reports, MyRounding Application and Press Ganey   "
ADVOCATE,"         COMMUNITY ADVOCATE       Summary     Dedicated and focused Community Advocate¬†who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.        Certifications    CPR and First Aid      Highlights          Active listening skills¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†   Time management
  Courteous demeanor¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†   Detail-oriented   Energetic work attitude ¬† ¬†¬†      Telecommunication skills ¬† ¬† ¬† ¬† ¬†        Sharp problem solver     Adaptive team player¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†     Strong organizational skills¬†      Customer service expert¬†    Flexible schedule             Experience      Community Advocate     Nov 2015   to   Current      Company Name   Ôºç   City  ,   State    Made it my goal to promote the independence of disabled individuals.    Managed daily office operations and maintenance of community and consumer relations. ¬†Offered
exceptional customer service to differentiate and promote the company
brand. Collaborated with customer service team members
to give exceptional service
throughout the entire educational and joyful
experience. Balanced the needs of
multiple customers simultaneously in a fast-paced retail environment. Communicated
Fairplex policy violations to the leadership
team in a timely manner. Offered direction
and gave constructive feedback to motivate team
members. Held each team member¬†accountable for achieving brand and
performance goals. Built and maintained effective relationships with peers and
upper management.            Lead Human Resource Recruiter     May 2012   to   Jan 2015      Company Name   Ôºç   City  ,   State    Answered customers' questions and addressed
problems and complaints in person and via

phone. ¬†   Helped customers select
products that ¬†best fit their personal needs. ¬†Maintained visually appealing and effective
displays for the entire office. Offered
exceptional customer service to differentiate
and promote the company brand. Built
customer confidence by actively listening to
their concerns and giving appropriate
feedback. Offered direction and gave
constructive feedback to motivate team
members. Held each team member
accountable for achieving brand and performance
goals. Built and maintained
effective relationships with peers and upper
management.¬†   ‚Äã        Exhibit Creator     Aug 2008   to   Oct 2009      Company Name   Ôºç   City  ,   State    Maintained visually appealing and effective
displays for the entire building. ¬†   Offered exceptional customer service to
differentiate and promote the company
brand. Collaborated with customer service team
members to give exceptional service
throughout
the entire educational and joyful experience. Balanced the needs of
multiple customers simultaneously in a
fast-paced retail environment. Communicated
Fairplex
policy violations to the leadership team in a timely manner. Offered direction
and gave
constructive feedback to motivate team members. Held each team member




¬†         Education and Training        Dietetics    CALPOLY Pomona   Ôºç   City  ,   State  ,   USA   Minor in Psychology       Associate of Science  ,   Social and Behavioral Sciences   2012     Citrus College   Ôºç   City  ,   State  ,   USA   Minor in Psychology       High School Diploma  ,   General   2008     Charter Oak High School   Ôºç   City  ,   State  ,   USA          Skills    Filing, Professional and friendly, Careful and active listener, Multi-tasking   "
ADVOCATE,"         VICTIM ADVOCATE       Professional Summary     ¬†Social worker with more that five years of¬†experience as¬†Multicultural Victim¬†¬†Advocate  and exceptional people skills. Versed in  advocacy  and¬†case  management . Desires a challenging role as HR Generalist.¬†   ¬†Strategic planning and client relationship management expert.   Experience in counseling individuals of various
ethnic and socio-economic backgrounds, including Latinos and immigrants from various countries.       Core Qualifications          Case management  Interpersonal skill  Crisis intervention  Client relations  Databases  Decision making  Adaptable  Self motivated  Creative problem solving      ¬†Bilingual  Translation and Interpretation (Spanish and English)  Legal navigation   Public speaking  Team player  Computer proficient   File/records maintenance    Organizational skills            Experience     February 2015   to   March 2017     Company Name    City  ,   State    Victim Advocate             April 2014   to   March 2015     Company Name    City  ,   State    Multicultural Advocate        Conducted a support group for victims of domestic violence.  Trained¬†other professionals¬†in multiculturalism, immigration and how to better served the Latino community.  Connected clients with community service and resource agencies.  Provided comprehensive case management services, including creating personalized safety plans , assistance with Court¬†filings, crisis intervention, education on victim's rights, victim's compensation, navigation of the justice system, accompaniment to court and connecting victim's families with appropriate resources in the
community.  Interpretation and translation in court.         June 2013   to   February 2014     Company Name    City  ,   State    Intern        Entered numerical data into databases in a timely and accurate manner.  Developed a community group targeting immigrant youth: empowerment, cultural diversity and healthy behavior.
Assisted clients with legal interpretation.  Provided referral and advocacy services.            August 2012   to   May 2013     Company Name    City  ,   State    Interpreter/translator           Displayed sensitivity to the cultural and linguistic needs of the clients and families served.  Performed a variety of modes of interpreting such as: simultaneous,consecutive,whispered.  Convert concepts in the source language to equivalent concepts in the target language.  Render spoken messages accurately, quickly, and clearly.          Education     2014     Pellissippi State Community College   City  ,   State      Professional studies International Organizational Leadership   B.S    Professional studies International Organizational Leadership       04/2016     Middle Tennesse State University   City  ,   State         CCAHT Human Trafficking Training           07/2015        CCAHT Human Trafficking Summit by Community Coalition Against Human Trafficking    Criminal Injuries Compensation Training 03-2015        Publications    12/2014
Immigrant Victims of Intimate Partners Violence (2014)
Deferred Action for Childhood Arrivals (DACA): Renewal. (2014)
Certification Process for U-Visa.(2014)
The ABC's of Advocacy.(2014)
Coordinated Community Response Training
Knoxville FJC - Second Floor Auditorium
Tuesday, March 24 - Wednesday, March 25 (9:00am - 4:00pm)
Victim's Compensation
Knoxville FJC
 March 25 (2p.m)
Proceedings Involving Victims of Battering. (2014)
Criminal Injuries Compensation Workshop 08 /2016      Certifications      Understanding the Role of Experts in
    Immigration Proceedings Involving     Victims of Battering

National
Clearinghouse for the   Defense of Battered Women

Knoxville
TN

  06/2014

    U-VISA

Department
of Homeland Security
  ¬†Knoxville
TN

06-04-2014
      Trauma Informed Advocacy

Family
Justice Center
  Knoxville TN
07/2014

      Bridges Out of Poverty

Knoxville
Homeless Coalition¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†

Knoxville
TN¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†

08/2014
          Emotional Safety Plan

The
Hotline Webinar Services

Knoxville
TN

08/2014
      Community Schools

Knox
County

Knoxville
TN

07-2014
      CPR

YWCA

Knoxville
TN

06/2014
      DACA

National
Immigration Law Center

Knoxville
TN

06/2014

¬†
      Immigrant Victims of Intimate Partner
Violence

Jewish
Woman International

Knoxville
TN

04/2014
      Trauma Informed Advocacy

Knoxville
    Family Justice Center

Knoxville
TN

07/2014
      Expert Advice for Judges

NIWAP

Knoxville
TN

12/2014

¬†
      International Conference on Sexual Assault,
Domestic Violence and Campus Responses

New
Orleans, LA

04/2015


Criminal Injuries Compensation

Tennessee
Department of Treasury

Knoxville TN

08/2015
      U-VISA and¬†VAWA

Catholic
Charities  Knoxville TN

07/2016
      CCR-
Safety Audit training

Family
Justice Center

Knoxville
TN

05/
2015
      Human Trafficking Summit

Human
Trafficking Summit

Community
Coalition   Against Human Trafficking

  Knoxville TN¬†  07/2015

¬†
     The ABC's of Advocacy

TN
Coalition

¬†  Knoxville TN

09/2014

  ‚Äã

Criminal Injuries Compensation

Tennessee
Department of Treasury

Knoxville
TN

08/2016
      Drug and Alcohol Workshop, Harassment
Awareness

City
of Knoxville

Knoxville
TN

  02/2015
    ‚Äã       Languages     Bilingual Spanish/English        Skills          Trained in indicators of child abuse, domestic¬†Crisis and Human trafficking   ¬†intervention techniques, violence and human trafficking  Strong client relations  Bilingual in Spanish and English  Culturally sensitive  Public speaking ability  Case management proficiency  Excellent interpersonal skills  Independent judgment and decision making   Knowledge of civil court system                                               ‚Äã    "
ADVOCATE,"         CUSTOMER ADVOCATE       Professional Summary    Customer care professional pursuing a position in an organization seeking an ardent problem solver,
demonstrating immense levels of initiative whilst providing compassionate customer service, with
over 4 years of customer relations experience. Eagerly ready to submerge into gaining new skills, while
utilizing the skills I have acquired throughout my career to help propel this company to new heights. Recently earned ""Recognizing You!"" award for device upgrade sales incentive for customer service. Exceeded corporate target for customer satisfaction for 6 months in a row. Excelled in surpassing daily Target brand Debit and Credit card sales and product protection/replacement plans goals. Cashiered with multiple APOS windows at once in tandem to maximize customer flow and productivity.        Experience     03/2015   to   Current     Customer Advocate    Company Name   Ôºç   City  ,   State      Achieved customer satisfaction rating of 9.80 two months after training, exceeding corporate target of 9.20.  Collected customer feedback and made process changes to exceed customer satisfaction goals.  Made reasonable procedure exceptions to accommodate unusual customer requests.  Addressed customer service inquiries in a timely and accurate fashion.  Developed effective relationships with all call center departments through clear communication.  Built customer loyalty by placing follow-up calls for customers who reported product issues.         12/2014   to   03/2015     Teller I    Company Name   Ôºç   City  ,   State      Helped customers select products that best fit their personal needs Processed and issued money orders for customers.  Delivered prompt, accurate and excellent customer service.  Maintained adequate cash supply in cash drawers in multiple checkout stations.  Maintained confidentiality of bank records and client information.  Processed cash withdrawals.  Examined checks for identification and endorsement.         03/2012   to   11/2014     Night Shift Leader    Company Name   Ôºç   City  ,   State      Balanced daily bank vault inventory and ATM with a zero error rate, while supervising FSA's.  Cross-sold promotional products and services while negotiating fees for check cashing.  Provided genuine customer service to help grow branch revenue by exceeding customer expectations.  Processed 5-7 SAR's per month and about 2 CTR's a month during busy tax season.  Identified money laundering red flags, including but not limited to: falsified identification, altered documents, structuring, avoiding federal thresholds and evading BSA requirements.  Knowledge of the GLB-Act and FTC safeguarding rules.  Experience with the Bank Secrecy Act and Federal thresholds.  Completed nightly collections research and a collections call sheet of about 46 calls per day within FDCPA call times.  Informed customers about sales and promotions in a courteous and inviting manner.  Completed nightly auditing of all staff paperwork, confirming each document was accounted for, factual, and correct while also assisting a high volume of customers.  Weekly intranet training modules based on cash handling, money laundering, suspicious activity and company security policies.         10/2010   to   03/2012     Cashier    Company Name   Ôºç   City  ,   State      Helped lead in drive of sales by cross-selling debit and credit cards under Target brand.  Expertly utilized cash register equipment and carefully handled large amounts of money.  Looked up prices and store merchandise while politely assisting customers.  Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.  Assisted customers in finding out-of-stock items.  Stocked and rotated inventory regularly.  Greeted each customer with a smile and made their experience as convenient as possible.         10/2009   to   01/2010     Cashier    Company Name   Ôºç   City  ,   State      Operated a cash register to process cash, check and credit card transactions.  Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.  Readily stocked returned and misplaced items, making sure to always strive for productivity.  Worked comfortably in hectic situations, while handling other task.  Maintained a clean work station and friendly atmosphere.         05/2008   to   06/2009     Team Member    Company Name   Ôºç   City  ,   State      Efficiently trained new hires, keeping them knowledgeable of all company policies and guidelines.  Always adhered to and implemented company safety training and requirements.  Kept a clean environment for the park guests and readily answered all questions with genuine enthusiasm.  Kept current with all park information to give guests the best experience possible.          Education     2009     High School Diploma      Howard W. Blake   Ôºç   City  ,   State  ,   U S            Skills    ATM, auditing, call center, cash handling, cash register, credit, client, customer satisfaction, excellent customer service, customer service, debit, fashion, FSA, inventory, money, negotiating, policies, research, safety, selling, sales, supervising, tax     "
ADVOCATE,"         CUSTOMER ADVOCATE       Professional Summary    I was in R.O.T.C for 4 years in high school. I Was in our unarmed drill team, I was second in command. I would be
   in drill meets and in competitions. Not only was this distraction for me but it was also a learning experience for me. I gathered leader ship skills, team work skills, also responsibility skills. When we needed to get something done I
   was taught to take the initiative to get things done. I did lead a couple of our drill meets. I did learn how to handle
   hard situations.      Work Experience      Customer Advocate     Dec 2014   to   Nov 2015      Company Name   -   City  ,   State     responsibilities are making sure our customer leave with cash, making sure all documents are updated on file of each customer.  One of my tasks are to have our campaign calls completed by Monday and have the report sent.  We go to each customer's account to see if they have and cash available loan wise, we give them a brief call reminding them they have cash.  I need to have sent out the summary report by Monday.  By doing this we get more customer's in helping us meet our goals.We Also make sure our environment is clean and nice for our customer's to feel welcomed.  Ensuring all documents are correct in system to meet compliance.  Verify and examine information and accuracy of loan application and closing documents.  Record applications for loan and credit, loan information, and disbursements of funds, using computers.  Present loan and repayment schedules to customers.  Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.  File and maintain loan records.  Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.  Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.  Process and maintain records of customer loans.            Jul 2014   to   Jan 2015      Company Name   -   City  ,   State     Greet customers and ascertain what each customer wants or needs.  Describe merchandise and explain use, operation, and care of merchandise to customers.  Recommend, select, and help locate or obtain merchandise based on customer needs and desires.  Answer questions regarding the store and its merchandise.  Maintain records related to sales.  Place special orders or call other stores to find desired items.  Prepare merchandise for purchase or rental.  Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.  Inventory stock and requisition new stock.  Clean shelves, counters, and tables.  Help customers try on or fit merchandise.  Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.  Estimate quantity and cost of merchandise required, such as paint or floor covering.  Bag or package purchases, and wrap gifts.  Greet customers and ascertain what each customer wants or needs.            Jun 2014   to   Dec 2014      Company Name   -   City  ,   State     Receive payment by cash, check, credit cards, vouchers, or automatic debits.  Issue receipts, refunds, credits, or change due to customers.  Greet customers entering establishments.  Process merchandise returns and exchanges.  Describe merchandise and explain use, operation, and care of merchandise to customers.  Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.  Recommend, select, and help locate or obtain merchandise based on customer needs and desires.  Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.  Answer questions regarding the store and its merchandise.  Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.  Maintain records related to sales.  Inventory stock and requisition new stock.  Help customers try on or fit merchandise.            Apr 2012   to   Aug 2014      Company Name   -   City  ,   State     Maintain sanitation, health, and safety standards in work areas.  Receive payment by cash, check, credit cards, vouchers, or automatic debits.  Clean food preparation areas, cooking surfaces, and utensils.  Issue receipts, refunds, credits, or change due to customers.  Verify that prepared food meets requirements for quality and quantity.  Greet customers entering establishments.  Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time.  Answer customers' questions, and provide information on procedures or policies.  Measure ingredients required for specific food items being prepared.  Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.  Take food and drink orders and receive payment from customers.  Stock shelves, and mark prices on shelves and items.  Clean, stock, and restock workstations and display cases.  Wash, cut, and prepare foods designated for cooking.  Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.  Serve orders to customers at windows, counters, or tables.  Pre-cook items such as bacon, to prepare them for later use.  Prepare dough, following recipe.         Education and Training      High School Diploma     Jun 2014     ELDORADO HIGH SCHOOL   -   City  ,   State            diploma            Skills    calculators, cash registers, closing, cooking, credit, funds, Inventory, Issue receipts, mark, money, windows, nice, paint, policies, quality, Maintain records, safety, sales, tables, team work, wise, written   "
ADVOCATE,"         PATIENT ADVOCATE       Summary    Customer service professional dedicated to effective team management and customer satisfaction,
bringing extensive call center experience in inbound, outbound and blended environments. Strength in
training and development, client relations and problem solving. Exceptional customer care professional
who addresses inquiries and resolves problems as they arise.      Skills          Customer service expert          Customer-focused  Strong organizational skills        Skilled multi-tasked  Creative problem solver          Deadline-oriented  Active listening skills          Scheduling  Quick learner          Bilingual  Training development aptitude       Dentrix/Open Dental Training  Credit card processing              Experience      Patient Advocate     May 2015   to   Jun 2017      Company Name   Ôºç   City  ,   State     Maintained accurate records of patient care, condition, progress and concerns.  Observed and documented patient status and reported patient complaints to the case manager.  Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call
    center environment.  Set up patient appointments for all locations.  Kept record of conversation on each individual file.  Meet certain appointment goals daily and monthly.  Answered basic questions regarding Insurance, past, and future treatments.  Inbound Calls
    Outbound Calls.                   Insurance Agent     Dec 2014   to   May 2015      Company Name   Ôºç   City  ,   State     Closed an average of 10 new sales per week.  Calculated premiums and established payment methods for sales.  Interviewed prospective clients to learn about their financial needs and to discuss any existing
    coverage.  Processed applications, payments, corrections, endorsements and cancellations.  Met with an average of 5 walk-in policyholders a day to address and resolve complaints.  Called 250 warm leads each week to expand client base.  Promoted agency products to customers in person, on the telephone and in writing.  Finalized sales and collected necessary deposits.  Collected all premiums on or before effective date of coverage.  Prepared necessary paperwork to process insurance sales and renewals.  Submitted up-to-date activity and production logs to agency management for review.         Debt Collector     Apr 2014   to   Dec 2014      Company Name   Ôºç   City  ,   State     Strong Problem Solver
    Inbound/Outbound Calls regarding past due accounts with major retailer, and banks.  Collect Daily goals to meet certain amount of money.  High Call Volume
    Set up payment plans on automated system
    Effectively managed a high-volume of inbound and outbound customer calls.  Answered a constant flow of customer calls with up to 20 calls in queue per minute.            Aug 2013   to   Mar 2014      Company Name   Ôºç   City  ,   State     Assessed need for, ordered, obtained and interpreted appropriate lab tests.  Recorded patients' medical history, vital statistics and test results in medical records.  Delivered high-quality and compassionate treatment to indigent and low-income patient
    community.  Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.  Scheduled and accompanied clients to medical appointments.  Provided transportation, assistance and companionship to clients.  Cleaned and organized patients' living quarters.  Assisted with patient transfer and ambulation.  Positioned residents for comfort and to prevent skin pressure problems.         Education and Training      High School Diploma     2013     Winfree Academy Charter School   Ôºç     State            CNA Certificate     2012       City  ,   State            Skills    agency, basic, call
    center, case manager, CNA, Creative problem solver, Credit, client, clients, Customer service, fast, financial, Insurance, insurance sales, listening, money, Strong organizational skills, patient care, Problem Solver, progress, quality, Quick learner, range of motion, sales, Scheduling, statistics, telephone, Training development, transportation   "
ADVOCATE,"         BENEFIT ADVOCATE           Career Overview     Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.        Core Strengths           Strong organizational skills     MS Word, MS Excel, MS PowerPoint, MS Office Publisher  Outlook¬†   Loan Servicing Systems: MSP/Fidelity, SEAS and Image Viewer   Legal Search Engine: Lexis Nexis, Westlaw, CRM Selling System   Citrix, online medical software: Encoder Pro and MedPolicy       Negotiation competency    Active listening skills  Seasoned in conflict resolution  Sharp problem solver  Courteous demeanor  Employee relations specialist  High customer service standards  Customer service management expertise  Troubleshooting skills  Telecommunications knowledge            Work Experience      Benefit Advocate    March 2015   to   Current     Company Name   -   City  ,   State      Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication.  Resolves customer inquiries and concerns with first call resolution; assist with the members needs regarding benefits, eligibility, claims, financial spending accounts and correspondence.  Answers customer's questions to help guide and educate them through selecting the best benefit plan options, maximize the value of their health plan benefits by helping them understand and select quality care providers.  Intervene with care providers (doctor's offices) on behalf of the member to assist with appointment scheduling or connections with internal specialists for assistance.  Assist in negotiating fees with healthcare providers on behalf of members.  Encourages self-sufficiency by assisting members in navigating company websites, cell phone applications, and tools.  Take ownership of each call to build rapport by providing resolutions on behalf of the member in real time.  Creates, generates, and initiates requests for customer callbacks to allow research and follow-up with the customer.  Research complex claims issues across multiple databases and work with support resources to resolve customer issues in addition to collaborating with other departments to resolve escalated issues.  Provide benefits education and status on previously submitted pre-authorizations or pre-determination requests.  Exceeds the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance.  Participates in and supports the development and implementation of special projects.  Research and solve claims and billing issues.  Helps members with eligibility and benefits coverage questions.  Interfaces with insurance carriers, physicians, hospitals and other healthcare providers.          Online Customer Service Representative Aerotek Contractor    December 2014   to   February 2015     Company Name   -   City  ,   State      Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication.  Contracted/temporary assignment assisting customers with enrolling for online banking, resetting user names and passwords.  Responsible for updating accounts with correct information for proper reception with advanced access codes for financial transfers and bill pay.  Assisted assist customers with accessing their accounts due to customer account protection blocks that prevent fraud and offer advanced protection.          Senior Customer Service Representative    September 2013   to   April 2014     Company Name   -   City  ,   State      Xerox Corporation Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication.  Provided Services for Wellpoint Insurance.  Handled the needs of medical professionals providing excellent customer service.  Verified benefits and eligibility of medical policies, claim statuses.  Researched and confirmed ICD-9, CPT & Diagnosis codes are billable and valid based on medical necessity via online medical software Encoder Pro and MedPolicy.          Sales Representative/Holistic Health Coach	           March 2011   to   December 2014     Company Name   -   City  ,   State      Provide excellent customer service by responding to customer interactions via the telephone, email, internet, or in person in a professional, courteous, accurate manner while recording a brief overview of communication.  CEO/COO of Health and Wellness/Weight Management Company.  Successfully sold over thirty thousand dollars in first six months of business.  Managed a team of nine health coaches, who traveled the country networking and building the brand.  Successfully conducted both cold and warm sales calls.  Persuaded clients to adopt unhealthy lifestyles and eating habits.  Conducted weekly consultations via the phone or video chat and/or social media forum.  Collaborated one-on-one with clients, identified dieting and weight loss challenges, set realistic dietary goals and designed weight management menus.  Collaborated with clients to create options to achieve healthy results according to body type.  Coached, observed, monitored results, altered individual programs and celebrated milestones.  Duties also included office management, customer support for online order status, history.  Logged, tracked and managed leads, contacts, organizations, partners, vendors and suppliers.  Office management, administrative support, including new health coach recruiting and training, filing, deposits, and trade shows, conferences and weight release parties.  Successfully supported branding with the ability to communicate healthy lifestyle practices and behavior modifications to clients, maintained knowledge base of products, nutrition and a healthy and active lifestyle.  Effectively used consulting, coaching, customer service, inside sales and aggressive phone skills to maximize revenues.  Strategically utilized reports to meet performance expectations achieve goals and hit sales quotas.  Resolved customer issues and escalations.          Mortgage Insurance Customer Service Representative	    June 2008   to   June 2011     Company Name   -   City  ,   State

Subject
Matter Expert (SME) solely selected to train new hires by the contracted company
(Wells Fargo).  Promoted
to Senior Mortgage Insurance Customer Service Representative.¬†   Provide
excellent customer service by responding to customer interactions via the
telephone, email, or internet, in a professional, courteous, accurate manner
while recording a brief overview of communication.  Inbound
customer service representative for hazard insurance clients.   Assisted
borrowers and external customers.   Maintained hazard and flood lender placed
insurance policies on mortgage loans.  Assisted
with manual production and the training and development of new hires on
specific campaigns.











          Educational Background      Associate of Science   :   Paralegal      Colorado Technical University           Coursework in  Paralegal Studies          Skills      Accounts payable and receivable,   Administrative¬† support : filing, researching  Banking, billing, branding   ¬†Consulting   Customer Service, customer support, telephone  Data entry: MS Excel,¬†MS Office, Outlook, MS PowerPoint, Publisher, MS Word  Employee training   Human resource: recruiting, payroll, policies, quality, rapport, insurance, coaching  Medical Billing and coding: ICD-9, ICD-10¬†   Mortgage loans, negotiating, networking  Office management: selling, sales, scheduling, taxes,¬† phone skills, phone, trade shows, type, video, websites          "
ADVOCATE,"         ADVOCATE GENERAL           Professional Summary    Over eleven years experience in management in the Criminal Justice and Mental Health disciplines Developed innovative ""Delayed Sentencing"" and ""Aftercare"" programs for Oklahoma County and surrounding courts Over six years managing a surety company (Bail Bond and Recovery) Proven record of innovative and effective staff development Strong commitment, vision and leadership         Skill Highlights          Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes  Computer-literate performer with extensive software proficiency covering wide variety of applications  Proven relationship-builder with unsurpassed interpersonal skills  Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards  Results-driven achiever with exemplary planning and organizational skills  Innovative problem-solver who can generate workable solutions and resolve complaints.  Additional Training  Therapeutic Options Training  CPR              Professional Experience      Advocate General    August 2014   to   Current     Company Name          Provides oversight for state operated and private facilities licensed or 	contracted with the Department of Mental Health Developed the Advocacy Conditional Release Monitoring Program with 	immediate success by locating and reporting consumers that are non-compliant 	with medication, court orders and state rules Carefully analyzing historical comments, ratings and input from consumers using 	the grievance process allowed us to highlight negative trends prior to becoming 	major problems, as a result the number of consumer grievances dropped almost 	50% since being appointed Advocate General Monitoring and reviewing critical incident reports from facilities resulted in a 	collaboration that prompted facility representatives to engage consumers and 	families to offer assistance, an explanation or other appropriate support that 	soothed initial anger and potentially prevented lawsuits.  This was a huge factor in 	the 34% decrease in critical incidents being reported from 8/2014 to 8/2015 Collaborating with the Oklahoma Forensic Review Board regarding 	consumers found not guilty by reason of insanity while providing input and 	advice on current behaviors and trends strengthened relationships between the 	governor appointed board and the department By participating in treatment team meetings of consumers found not guilty by 	reason of insanity and those never to attain competency, focusing on risk 	assessments, progression through the program and potential placement for the 	consumers, we were able to streamline the phases of the program making it more 	productive and efficient Staying aware of the state budget status, I was able to make appropriate 	adjustments while managing this division's budget.  As a result this division 	finished the fiscal year 20% under budget allowing the savings to be passed on to 	divisions where services were being cut.          Consumer Advocate    August 2013   to   August 2014     Company Name          Represented mental health consumers and those with substance abuse issues Collaborated with state and private facility administrators regarding problems and resolution measures Actively participated on committees working to educate staff and public on consumer's rights matters Provided oversight for facilities licensed or contracted with ODMHSAS.  BEST Award (Building Excellent Services Together) two times.             January 2004   to   January 2013     Company Name          Established community based supervision programs for Oklahoma County's Regimented Inmate Disciplinary program, both presentencing and aftercare Successfully marketed all programs and services, resulting in contracts with referring agencies such as Oklahoma Department of Corrections Community Sentencing Division as well as numerous county district courts around the state Collaborated with Oklahoma Department of Mental Health and Substance Abuse Services and Oklahoma Department of Corrections to create appropriate policy and procedure for community based sentencing and monitoring Compile detailed notes and reports for board of directors and Oklahoma County courts Compile community needs assessments Mentored program participants resulting in numerous court case dismissals in an effort to enroll individuals in college and/or military.          Education and Training      Bachelor of Criminal Justice        University of Oklahoma   Ôºç   City  ,   State              Skills    streamline, budget, interpersonal skills, Computer-literate, contracts, CPR, notes, managing, meetings, Mental Health, organizational skills, problem-solver, processes, reporting, supervision   "
ADVOCATE,"         VICTIM ADVOCATE       Summary     Highly motivating, detail-oriented, and adaptable social services professional skilled in intakes and assessments, crisis management and comprehensive case management. Possessing a strong background in the criminal justice field, excellent organizational and analytical skills, extensive experience managing heavy case loads, working closely with social services and criminal justice agencies and program management.Well-rounded professional experienced in applying principles of psychology to personnel handling, administration, management and marketing problems. Extensive knowledge of human and industry behavior and performance, mental processes and assessment methods.Energetic [Job Title] successful in program development, implementation and management, as well as community outreach for mission-oriented organizations.       Highlights          Problem solving expertise  Time management  MS Office proficiency  Case planning  Aware of legal and ethical standards  Able to work independently and as a member of a team  Comfortable with diverse populations  Excellent relationship building skills  Excellent writing and critical thinking skills  Experience performing assessments  Interpersonal, oral, and written communication skills  Trauma-informed therapy  Attentive listener  Empathetic  Detail-oriented  Strategic planner  Self-starter  Meticulous attention to detail  Results-oriented  Self-directed  Data collection and analysis  Exceptional organizational skills              Accomplishments      Data Organization ¬†   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.      Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.   Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.  Increased office organization by developing more efficient filing system and customer database protocols.  Created and implemented daily parenting workshops for teen mothers involved in the criminal justice system.  Managed a caseload of more than [Number] clients at any given time.        Experience      Victim Advocate   03/2014   to   Current     Company Name   City  ,   State       Created, organized and maintained files, daily case notes and electronic databases.  Organized office schedules and maintained relationships with necessary agency contacts.  Completed statistical analysis by developing, updating and maintaining statistical and related records and reports.  Attended meetings and trainings necessary for professional development and as required by the agency or its funding sources  Maintained a problem-solving, solution-oriented attitude in all aspects of work  Determined whether clients should be counseled or referred to other specialists  Asked questions that helped clients identify their feelings and behaviors  Assessed patients for risk of suicide attempts  Provided assessments, counseling, and case management services to youth and families  Conferred with clients to discuss their options and goals  Conducted regular assessments and adhered to documentation processes and procedures  Counseled individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care  Referred clients to other support services as needed such as medical, housing, social services, employment services and legal  Provided the client with tools to better manage emotions and address any anger management issues if present  Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene.  Built positive rapport with law enforcement officers, court officials and community service agencies.   Collected information about clients, using techniques such as testing, interviewing, discussion, and observation  Analyzed information from police reports and client intakes to assess clients' abilities, needs, and eligibility for services  Effectively managed work in a limited work environment serving a large multi-cultural community, working collaboratively with judicial officers, attorneys, court case managers, and other probation officers  Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.  Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.  Developed and created a more effective filing system to accelerate paperwork processing.  Successfully established effective systems for record retention by creating database for daily correspondence tracking.  Updated departmental standard operating procedures and database to accurately reflect the current practices.  Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.  Maintained detailed administrative and procedural processes to improve accuracy and efficiency.  Created databases and spreadsheets to improve inventory management and reporting accuracy.  Successfully established effective systems for record retention by creating database for daily correspondence tracking.          Residential Advocate   06/2012   to   05/2013     Company Name   City  ,   State       Accompanied victims to local area hospitals, police departments, prosecutor's office and courts to provide crisis intervention and advocacy services.  Oversaw a 24-hour hotline for victims of domestic violence and sexual assault.  Guided victims by providing case-related medical and legal information.  Counseled victims, families, and significant others.  Designed and distributed training flyers to recruit volunteers for the agency's sexual and domestic violence advocacy programs.  Assisted supervisor by managing volunteers, setting up trainings and monthly meetings.  Managed victim case files, following state and agency guidelines.  Assisted with office procedures pertinent to the operations of the program.  Generated monthly and quarterly reports for the agency to be used for grant writing and training purposes.  Accompanied victims to local area hospitals, police departments, prosecutor's office and courts to provide crisis intervention and advocacy services.  Oversaw a 24-hour hotline for victims of domestic violence and sexual assault.  Referred clients to resources in the community that met their needs over a crisis hotline and in a residential program.  Conducted follow up calls and scheduled appointments for clients.  Surveyed surveillance cameras to ensure the safety of the clients residing in the domestic violence shelter.  Facilitated workshops that educated residents about parenting, financial literacy, self-sufficiency, legal rights and processes, and adjusting to communal living.          Deli Clerk   05/2010   to   05/2012     Company Name   City  ,   State       Frequently switched between positions as Deli Clerk and Cold Food prep to support changing needs of large retailer.  Ensured minimal product shrink and coordinated secondary usage of product  Prepared a variety of foods according to customers' orders or supervisors' instructions  Received and processed cash and credit payments for in-store purchases.  Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.  Demonstrated that customers come first by serving them with a sense of urgency.  Worked as a team member to provide the highest level of service to customers.  Cleaned and maintained the beverage area, display cases, equipment, and order transaction area  Up-sold additional menu items, beverages and desserts to increase restaurant profits.  Prepared food items such as sandwiches, salads, soups, and beverages  Completed closing duties, including restocking items and closing out the cash drawer.  Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.  Maintained neat and attractive bakery food cases.  Took necessary steps to meet customer needs and effectively resolve food or service issues.  Recorded customer orders and repeated them back in a clear, understandable manner.  Frequently switched between positions as Fountain, Server, and Dishwasher to support changing needs of large industrial kitchen.  Consistently adhered to quality expectations and standards.  Checked in deliveries and signed off on products received.  Correctly received orders, processed payments and responded appropriately to guest concerns.  Served orders to customers at windows, counters and tables.  Quickly and efficiently processed payments and made accurate change.  Mastered Point of Sale (POS) computer system for automated order taking.  Maintained friendly and professional customer interactions.  Stocked and rotated products, stocked supplies, and paper goods in a timely basis.  Communicated with customers regarding orders, comments, and complaints  Complied with scheduled kitchen sanitation and ensured all standards and practices were met  Ensured first-in-first-out system with all ingredients labeled and stored properly          VOLUNTEER KENNELL ATTENDANT   03/2008   to   08/2008     Company Name   City  ,   State      Adhered to high standards of safety, cleanliness and professionalism.  Monitored animals' recovering from surgery and notified veterinarians of any changes.  Promoted skin and coat health through regular grooming.  Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options.  Talked to animals to soothe them and familiarize them with the human voice.  Walked [Number] dogs each day, responding to each dog's individual needs while keeping an eye on the whole group.  Fed and watered [Number] animals each day.  Observed general shelter population for illness and injury.  Cared for animals with special medical needs, including diabetes.  Prioritized animal safety and comfort at all times.Talked to animals to soothe them and familiarize them with the human voice.Fed animals twice daily and made sure they had access to fresh water at all times.         Support Analyst   03/2015   to   Current     Company Name   City  ,   State      Provided accurate and appropriate information in response to customer inquiries.  Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.  Maintained up-to-date and comprehensive electronic and paper filing systems.Entered client records in a centralized database for progress tracking.  Identified customer needs through market research and analysis.Worked with management to identify trends and developments that might influence PR decisions and strategies.Developed new analytics tool to allow senior management to understand the impact of each project.         Education      Masters of Science  :   Criminal Justice   2013       Saint Josephs University   City  ,   State  ,   US     Masters of Science, Criminal Justice 2012-2013 Saint Josephs University, Philadelphia, PA 3.85GPA        Bachelor of Arts  :   Law and Justice   2012       Rowan University   City  ,   State  ,   US      Bachelor of Arts, Law and Justice 2010-2012 Rowan University, Glassboro, NJ 3.3GPA           Technology and Homeland Security, Forensic   2010       Cumberland County College   City  ,   State  ,   US     Concentration: Forensic Technology and Homeland Security	2008-2010 Cumberland County College, Vineland, NJ 3.8 GPA, Deans List, Summa Cum Laude        Affiliations    Volunteer Facilitator      Presentations    Observed courtroom proceedings such as bail motions, arraignments, status conferences, trials, sentencing hearings and juvenile and family court proceedings          Skills    Clerk, Heavy Machinery, Forensic, Security, Community Outreach, Compensation, Filing, Multi-line, Multi-line Phone, Multi-line Phone System, Phone System, Operations, Training, Clients, Cases, Dynamics, Engines, Learning Center, Learning Centers, Microsoft Dynamics     "
ADVOCATE,"         MEMBER ADVOCATE         Education and Training     2009     University of the Incarnate Word  City  ,   State      Bachelor of Business Administration             2011     University of the Incarnate Word  City  ,   State      Master of Business Administration                Professional Experience     01/2012   -   Current     Company Name   Ôºç   City  ,   State    Member Advocate        Represent DentaQuest at community events and meetings to provide information to low-income populations about the dental benefits available to Medicaid and CHIP eligible members.  Establish, develop, and maintain partnerships with community organizations to identify and coordinate outreach opportunities that will facilitate growth in enrollment.  Conduct presentations to promote preventative dental care through good oral hygiene practices and compliance with Texas Health Steps checkups.  Provide case management to members in need of care coordination and assist members with claims issues and appeals.         01/2012       Company Name   Ôºç   City  ,   State    Provider Relations Specialist        Served as a liaison between the Medicaid and CHIP Managed Care contractor and health care providers.  Responsible for establishing and maintaining working relationships with the existing provider network.  Researched and resolved provider inquiries to include credentialing, claims issues, complaints and grievances.  Educated providers on new protocols, policies, and procedures to facilitate process improvements.  Ensured provider database and documentation was up to date, accurate, and complete.  Assisted with the development and implementation of provider training programs.         01/2011       Company Name   Ôºç   City  ,   State    Business Development/Admissions Coordinator        Responsible for the development of admission statistics in a long-term acute care hospital setting by developing referral sources and converting referrals into admissions.  Responded to inquiries from hospital discharge planners, families, and other referral sources.  Conducted facility tours and informed families of potential patients of admission criteria, insurance coverage, and other costs associated with patient care.  Verified insurance benefits, obtained prior authorizations, and ensured that all potential barriers to claims payment were addressed and resolved prior to admission.  Coordinated the admissions process from start to end and alerted department heads of projected admissions, bed changes, discharges, and protocols for compliance with the patient's managed care insurance requirements.         01/2004   -   01/2009     Company Name   Ôºç   City  ,   State    Beneficiary Services Representative        Acted as a liaison between TRICARE beneficiaries and health care providers.  Provided customer service support to beneficiaries that visited the local TRICARE Service Center by responding to benefit inquiries, resolving claims issues, and assisting with appeals, complaints, and grievances.  Advised beneficiaries of health and dental plan options and processed enrollments, disenrollments, primary care provider assignments, and other plan changes.  Provided customer support to the local military treatment facility administrative and clinical staff and assisted case management team with referrals and prior authorizations.  Traveled within the state of Texas to conduct benefit and enrollment presentations to different military groups, such as active duty service members transitioning to retirement, new active duty service members and base transfers, and National Guard and Reserve members called to full-time active duty services.  Provided health care providers with assistance on claims issues, appeals, complaints and grievances.         01/2002   -   01/2004     Company Name   Ôºç   City  ,   State    Office Coordinator        Served as administrative and clinical support in various office settings throughout hospital organization to include outpatient physical, occupational, and speech therapy, inpatient skilled nursing, and outpatient wound care services.  Acquired insurance authorizations for patient services.  Prepared all required claims documentation including referrals, treatment plans, and other required correspondence to reduce incidence of denials.  Assisted other areas of hospital by investigating and resolving claims discrepancies in order to collect on unpaid patient accounts.  Played key role in the opening of hospital's new wound care center by assisting director in all areas of development, including creating policies and procedures, creating forms for clinical and billing staff, and obtaining insurance credentialing for providers.         01/1999   -   01/2001     Company Name   Ôºç   City  ,   State    Business Office Manager        Managed business office for skilled nursing, rehabilitation, and long-term care facility.  Billed Medicaid, Medicare, and private insurance companies for services rendered to patients.  Managed facility's accounts receivables and accounts payables.  Prepared administrative reports for directors, Chief Financial Officer, and Chief Executive Officer.  Responsible for interviewing, hiring, training, and termination of office personnel.          Skills    accounts payables, accounts receivables, administrative, benefits, billing, oral, customer service, customer support, database, documentation, Financial, forms, hiring, insurance, director, meetings, office, network, nursing, personnel, policies, presentations, protocols, speech, statistics, training programs   "
ADVOCATE,"         FAMILY ADVOCATE       Professional Summary     A motivated professional with practical, analytical, and operational skills with resourceful problem solving. Communicative and personable, will learn and adapt quickly. Hands on, follow directions, and serve internal and external customers with poise and professionalism.       Skills         Strong interpersonal skills  MS Word, MS Excel, MS Powerpoint  Outlook  Benefit servicing systems: ICUE, Facet, ISET  Customer service management expertise  Citrix, medical benefit and claim systems: KL library, LINX  Case Management  Medical Terminology Records (VLookup, Pivot Tables, etc)   Team leadership  Team liaison  Self-motivated  Extremely organized  Client assessment and analysis  Risk management processes and analysis  Staff development     Negotiation competency  Active Listening skills  Seasoned in conflict resolution  Courteous demeanor  Employee relations specialist  High customer service standards  Troubleshooting skills  Telecommunication knowledge           Work History      Company Name    Family Advocate  //  City  ,   State  //  May 2014   to   Current     Provide excellent customer service by responding to customer interactions via the telephone, email, or internet, in a professional, courteous, accurate manner while recording a brief overview of communication.   Resolves customer inquiries and concerns with first call resolution; assist with the members needs regarding benefits, eligibility, claims, financial spending accounts, health reimbursement accounts, and correspondence.   Answers customer's questions to help guide and educate them through selecting the best benefit plan options, maximize the value of their health plan benefits by helping them understand and select quality care providers.
Intervene with care providers (doctor's offices) on behalf of the member to assist with appointment scheduling or connections with iternal specialist for assistance.   Encourages self-sufficiency by assisting members in navigating company websites, cell phone applications, and tools.   Take ownership of each call to build rapport by providing resolutions on behalf of the member in real time.   Creates, generates, and initiates request for customer callbacks to allow research and follow-up with the customer.   Research complex claims issues across multiple databases and work with support resources to resolve customer issues in addition to collaborating with other departments to resolve escalated issues.   Provide benefits education and status on previously submitted pre-authorizations or pre-determination requests.   Exceeds the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance.   Participates in and supports the development and implementation of special projects.
Research and solve claims and billing issues.   Helps members with eligibility and benefits coverage questions.
Interfaces with insurance carriers, physicians, hospital and other healthcare providers.         Company Name    Patient Care Advocate  //  City  ,   State  //  January 2008   to   May 2014     Maintained confidentiality and compliance standards at all times.  Met with patients and families to discuss care and plan of action for future.  Maximized preventative care utilization to reduce hospital burden and help eliminate readmissions.  Provided subject matter expertise in case management and related procedures.  Resolved issues such as billing or communication problems that could affect care.  Increased utilization of preventative care to reduce readmission.  Updated documentation and reports detailing patient activities, care actions and hospital determinations.         Company Name    Resident Director/Advisor  //  City  ,   State  //  May 2004   to   July 2007     Coached students on useful life and personal care skills.  Performed several administrative duties, including room transfers, incident reports and maintenance requests.  Encouraged a community atmosphere by implementing educational and social programs.  Attended, participated and contributed to monthly staff meetings addressing resident needs.  Mentored and supervised groups of 56 residents.  Mediated and provided professional conflict resolution in a timely fashion.  Counseled peers on career, academic and personal concerns.  Led by example through mature behavior consistent with university regulations and rules.  Fostered students' commitment to lifelong learning by connecting course materials to broader themes and current events.  Demonstrated a continued commitment to undergraduate teaching through full participation in the college community.         Education      Master of Chiropractic   -       Life University  //  City  ,   State    //  2013          Bachelor of Science   -   Psychology    East Stroudsburg University of PA  //  City  ,   State    //  2007   Psychology       Skills      Administrative support: filing, researching  Consulting  Customer service, customer support, telephone  Data entry: MS Excell, MS Office, Outlook, MS PowerPoint, MS Word  Medical Billing and coding: ICD-9, ICD-10  Office management: phone skills, phone, typing     "
ADVOCATE,"         PATIENT ADVOCATE       Summary    Highly driven, organized and motivated Patient Advocate with over 7 years of experience in the healthcare field and customer relations.
Skilled in providing compassionate, efficient patient care with a background in clinical settings. Experience in leading a team,
new hire training, billing, claims, and records management.        Experience     01/2016   to   Current     Patient Advocate    Company Name   Ôºç   City  ,   State      Served as liaison between the patient and hospital to coordinate patient care.  Provided patient and staff support to better facilitate communication.  Referred clients to social service agencies such as home health and hospice.  Worked on call for any emergent patient needs.  Provided off-site visits at local hospitals to offer emotional support.  Established patient and provider boundaries to ensure appropriate behavior.         05/2015   to   12/2015     Claims, Eligibility and Benefits Specialist III    Company Name   Ôºç   City  ,   State      Identified and resolved discrepancies with patient eligibility/insurance coverage.  Assisted in maintaining and developing procedure manuals.  Trained new hires in eligibility and benefit and claims processes.  Aided in development of strategies for revenue cycle initiatives.  Managed, updated, and executed claims processing, as well as assisted team members in adjudicating claims.  Developed streamlined methods of standard operating procedures.  Worked with patients to obtain summary plan descriptions and ensure proper and timely claim adjudication.         05/2013   to   05/2015     Certified Data Entry Pharmacy Technician    Company Name   Ôºç   City  ,   State      Work from Home
Carefully reviewed patient medical histories and diagnoses.  Properly interpreted prescriptions, input written date, patient information, physician and ids, medication name and strength,
correct and appropriate directions, quantities and dosage, additional patient allergies and diagnoses.  Entered prescriptions into the EPost system efficiently and without errors.  Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.  Maintained knowledge of proper procedures, medical updates, changes in State and Federal laws.         09/2009   to   05/2013     Lead Certified Pharmacy Technician    Company Name   Ôºç   City  ,   State      Interviewed and trained new technicians, greeted patients, obtained personal information and medical history, interpreted and
typed prescriptions accurately, dispensed drugs, released to patients.  Retained knowledge of drug names and their generics, as well as knowing proper doses, sig codes, quantities and drug
classes.  Responsible for using computer system to type prescriptions, abide by HIPAA and other State and Federal regulations,
interacting with patients, doctors and insurance companies, carried out many tasks necessary within the pharmacy.  Created work and rotation schedules, filed 709 and other forms, handled medturn, supply orders, etc.          Education and Training          Master of Public Administration  :   Health Care Management    Grand Canyon University   Ôºç   City  ,   State      Health Care Management       2011     Bachelor of Science  :   Family and Human Development    Arizona State University   Ôºç   City  ,   State      Family and Human Development        Skills    allergies, Attention to detail, CPT, clients, emotional support, forms, home health, hospice,ICD-9, ids, insurance, leadership, law, Medical terminology, coordinate patient care, processes, coding, Quality assurance, Safety, Self-motivated, team player, type, written   "
ADVOCATE,"         COMMUNITY ADVOCATE           Summary     Compassionat e social services professional and active listener dedicated to working tirelessly with clients to help them resolve mental health issues and thrive on their own terms.Eager to learn           ¬†                         Highlights          30 hour Domestic Violence Training  Customer services training  Proficient in Microsoft Office: Excel/Word/PowerPoint/Publisher/Outlook  Type 50 WPM  Leadership Training         Mental Health Facilitator  Skilled DV Facilitator  Skilled Advocate  Violence prevention  Attentive listener  Sensitive  Empathetic  Detail-oriented  Excellent interpersonal skills            Accomplishments     Developed a 10 member supported partnership that helped victims of domestic violence get housed, gain skills,  employment, and ongoing support that resulted in sustainability.           Experience      Community Advocate    February 2015   to   February 2016     Company Name   Ôºç   City  ,   State      Developed and maintained resources for walk-in clients with emergent needs.  Participated in additional training requirements in an effort to stay abreast for the ever changing rules and regulations associated with the various governmental programs Interviewed clients about pressing issues including safety needs, food, clothing, housing, finances, employment, and physical and mental health to determine nature of client need Helped identify inner capacities connecting to external resources and resource systems Advocated and educated clients on housing and how to work through barriers that prevent housing.  Facilitated and Co-facilitate community support groups utilizing psycho education module Compiled records, collects data, and prepares reports and conducted outcome measurements with assessment tools Organized and assisted with outreach and presentation including resource tabling Ensured all services are adhered to confidentiality laws and standards and principles Advocacy Based Counseling Participated in community committee teams which included task forces, and event planning Provided appropriate group boundaries assist education our reach manager with program development, tracking and reporting Advocacy based counseling in accordance to WAC 388-61A Chapter 70.123 RCW Created partnerships and collaborations that best suited clients at the YWCA On-Call Domestic Violence Advocate/Intern for Children's Program /YWCA 2013 Performed crises intervention and safety planning Conducted shelter intake including screening, interviews, orientation to shelter facilities.  Collected and entered client data and service data in computer system Supplied administrative support when needed Monitored alarms and cameras and maintains the security of shelter entrances and performed safety through Modeled, explained and enforced shelter rules, policies and procedures Communicates donation, volunteer or supply request appropriately Provided secure and sound structure of activities that aligns with the vision of the YWCA through the use of communication and applied principles Helped contribute to meaningful activities that provide an outlet of creativity that fosters ingenuity and leadership skills in youth.  Ensured shelter is neat, clean and in adherence with state and local health standards Supported the holistic healing, resilience, and developmental growth of children/youth impacted by Domestic Violence and other trauma Developed, plans, and implements curriculum for children ages 6-12 years, in conjunction with Children's Program Manager and other program staff.  Maintained a predictable and consistent rhythm in the program as well as expectations, boundaries and guidelines.  Helped children/youth develop their own safety plan and build safety skills.  Assisted children/youth with skill-development.  Adapted to changing program needs and available to work a flexible schedule, as needed Partnered with parents in supporting the overall social, emotional, cognitive and developmental health of their children Assisted children/youth with skill-development and develops and maintains a clean, orderly, developmentally rich and safe program space.  Maintained a caseload of 15 plus client case loads working under strict confidentiality and strict time limits  Consulted with other professionals regarding the treatment of specific clients.  Educated clients and their families regarding other community resources.  developed workable solutions for recurring problems for individuals and families.  Managed caseloads and acted as an advocate for client rights  Provided support to homeless clients, and connected them with community resources.          Volunteer Coordinator/Assistant Treasurer    September 2013   to   June 2015     Company Name   Ôºç   City  ,   State      Recruited volunteers and publicized volunteer opportunities appropriately matching positions to volunteers.  Created and Managed a database for volunteers Participated in planning, implementation, of fund raising ideas and events Assisted in keeping financial records of all PTA activities using QuickBooks Maintained continuous and direct communication with president and treasurer Secured signatures on necessary documents Enforced risk management compliance Assist with preparation of semi-annual audits.          Administrative Assistant    January 2011   to   January 2014     Company Name   Ôºç   City  ,   State      Answered multi-lined phones Filed documents Updated database Created documents and dispersed them to various departments and churches Set up presentations through PowerPoint Created and prepared materials for various events Provided data entry Took memos sent and received correspondence Worked various computer programs/sorted mail.  Increased meeting efficiency by developing meeting agendas.  M aintained and organized master Resident Index and information files in master database.           Retention Specialist    January 2008   to   January 2009     Company Name   Ôºç   City  ,   State      Answered and received calls in a timely manner Deescalated customer grievances Data Entry and processed payments Upgraded and sold various packages Started, transferred, and disconnected services Retained clients.  Made reasonable procedure exceptions to accommodate unusual customer requests.  Provided accurate and appropriate information in response to customer inquiries.  Demonstrated mastery of customer service call script within specified timeframes.  Maintained up-to-date records at all times.  Developed effective relationships with all call center departments through clear communication.  Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.  Built customer loyalty by placing follow-up calls for customers who reported product issues.  Properly directed inbound calls in phone queues to improve call flow.          Education      Bachelor's Degree   :   Human Services Management  ,   2017    University of Phoenix   Ôºç   City  ,   State  ,   King     Human Services Management In progress     Training at YWCA Domestic Violence agency          Skills     administrative support, Counseling, creativity, client, clients, Customer services, Data Entry, database, event planning, financial, fund raising, leadership skills, Leadership Training, materials, mental health, Excel, mail, Microsoft Office, Outlook, PowerPoint, Publisher, Word, neat, cameras, policies, presentations, program development, progress, QuickBooks, reporting, risk management, safety, sound, phones, trauma, Type 50 WPM, vision    "
ADVOCATE,"         SHELTER ADVOCATE           Summary     Dynamic shelter advocate with years of clerical experience that is great with communication skills and confidentiality.  I am very experienced with computers and a tremendous amount of office skills.       Highlights          Crisis intervention and resolution  Complex problem solving skills  Valid Texas driver's license  Reliable transportation  Strong decision maker  Fundraising background       Client engagement  Compassionate  Dedicated patient advocate  Self-starter  Event planning and coordination  Microsoft Office Suite             Accomplishments      Promoted to Lead Teller after 9 months of employment.  Promoted to Assistant Manager at a gas station after being a cashier for 1 month.  Assisted with organizing, planning, and hosting a Candlelight Vigil for the Dove Project, Inc.  Assists with supervising and directing the work of community service workers and volunteers.        Experience      SHELTER ADVOCATE    July 2014   to   August 2015     Company Name   -   City  ,   State      Tested clients for drug use and referred them to other community resources.  Produced media advisories, brochures, fact sheets, print ads and newsletters.  Promoted healthy habits and practices in outreach materials and presentations.  Charted and recorded information in client files.  Tracked client movement on and off the unit by documenting times and destinations of clients.  Traveled locally and regionally to conferences, workshops and presentations.  Maintained up-to-date and comprehensive electronic and paper filing systems.  Collaborated with local health departments and other community partners.  Educated the public regarding community health resources in correctional facilities, community centers and churches.  Drafted and revised reports, articles and background papers.  Educated clients about treatment options and answered related questions.  Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.  Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.          MUNICIPAL COURT CLERK    January 2014   to   March 2014     Company Name   -   City  ,   State      Processed summons, subpoenas, appeals and motions.  Drafted legal papers including complaints, summons and interrogatories.  Gathered and analyzed research data regarding statutes, decisions, legal articles and codes.  Investigated facts and law of cases using pertinent sources to determine causes of action and to prepare cases.  Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.  Organized and maintained law libraries, documents and case files.  Photocopied all correspondence, documents and other printed materials.  Processed and distributed invoices to bill clients.  Composed and revised legal documents, including letters, depositions and court documents.  Created and tracked all expenses and client account codes   Recorded and monitored court appearance dates.           LEAD TELLER    June 2012   to   August 2013     Company Name   -   City  ,   State      Established new customer accounts including checking, savings, lines of credit and loans.  Processed sales referrals and promoted bank services and products.  Balanced daily cash deposits and bank vault inventory with a zero error rate.  Assembled in-store marketing displays.  Processed cash withdrawals.  Trained employees on cash drawer operation.  Adhered to Wells Fargo security and audit procedures.  Researched and resolved customer issues on personal savings, checking and lines of credit accounts.  Examined checks for identification and endorsement.  Supplied tellers with coin and currency as needed.  Maintained confidentiality of bank records and client information.  Directed specific questions to appropriate branch personnel.  Delivered prompt, accurate and excellent customer service.          Education      High School Diploma   :   General  ,   2000    Jefferson City High School   -   City  ,   State  ,   Cole      Top 10% of class  Coursework in Business, Communications and Advertising  Coursework in Accounting 1 & 2  3.4 GPA  Coursework includes Human Computer Interaction  C oursework in Technical and Professional Writing                   Select  One                Skills     10 key, adding machine, approach, agency, banking, basic, bonds, case management, cash handling, clerical, conflict resolution, Copying, counseling, crisis intervention, client, clients, customer service, data entry, driving, Trains employees, Faxing, Filing, financial, forms, fundraising, law enforcement, legal, letters, Director, meetings, access, microsoft excel, money, office, PowerPoint, microsoft word, works, multi-tasking, Organizing, Personnel, Police, policies, presentations, public relations, receiving, record keeping, recruiting, reporting, researching, safety, Scanning, secretarial, statistics, supervisor, Supervisory, supervising, taking messages, phone, typing 65 wpm, warrants    "
ADVOCATE,"         VOLUNTEER ADVOCATE       Summary     Talented Bachelor of Arts Graduate seeking to obtain an entry level Professional position within your company. Excellent Customer service and management skills are just some of the skills I have accomplished in the course of my experiences. Dedicated Bachelor of Arts graduate with a double major in Psychology and Sociology also  with a Minor in HealthCare Administration, and a passion to serve the community in a more excellence way. Comprehensive professional background in education, administrative support and team leadership. Strengths: Proficient at written, strong social perceptiveness through working with a variety of people. Exceptional clerical and administrative assistance skills. Research: Authored many research papers which required extensive research into statistics behavior within the social sciences. Thirty years of Clerical Administrative office work along with exceptional people and communication skills. Energetic Administrative Assistance Support with 10 years experience in high-level executive support roles. Organized and professional.  Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.       Highlights         Conducted numerous researches on Psychological and Social behavior and demonstrated the understanding of Psychological behavior in adults and adolescents, with an understanding of ethics and Social Responsibility, and demonstrated the understanding of the relationship between HealthCare Ethics and Medical Law. Also proficient at written, strong social perceptiveness through working with a variety of group projects, excellent oral and communication skills and exceptional organizational and leadership skills.   Qualified Data Entry, Microsoft Word, PowerPoint, and Excel spreadsheets  Meticulous attention to detail  Results-oriented  Self-directed  Time management  Professional and mature  Strong problem solver  Advanced MS Office Suite knowledge  Resourceful  Dedicated team player  Strong interpersonal skills  Understands grammar  Proofreading  Report writing  Report development  Self-starter   skills.Microsoft Office proficiency      Microsoft Office proficiency   Meticulous attention to detail  Results-oriented  Self-directed  Time management  Professional and mature  Strong problem solver  Advanced MS Office Suite knowledge  Resourceful  Dedicated team player  Strong interpersonal skills  Understands grammar  Proofreading  Report writing  Report development  Self-starter            Accomplishments      Physiological Psychology, Abnormal Psychology, Sociology, Social Psychology, Contemporary Social Problems and the Workplace, Social Research Methods, Statistics for the Behavioral and Social Sciences, Psychology, Cross-Cultural Perspectives, Industrial Organizational Psychology, Public administration, Court administration and court report,   Leadership and ethical decision making,  Child and Adolescent Development, Managing in Health and Human Services,Cummunity and Public Health, HealthCare Planning and Evaluation, HealthCare ethics and Medical Law, Special Populations, Theories of Personality.  Professional Counseling, Competence in Counseling, Multi-Cultural Counseling, Ethics and ethic Codes in Counseling: Managing multidisciplinary Professionals.        Experience      Volunteer Advocate   04/2010   to   Current     Company Name   City  ,   State       Guardian Ad' Litem Program Make an investigation to determine the facts, the needs of the child/individual.  Find available resources within the family and community to meet those needs.  To facilitate, when appropriate, the settlement of disputed issues.  To offer evidence and examine witnesses at adjudication.  To explore options with the court at dispositional hearing.  To protect and promote the best interests of the child/individual until officially.  relieved of the responsibility by the court.          Sales Clerk for Franklin Baking Co.   10/2006   to   12/2006     Company Name   City  ,   State       Managed entire function of the store.  Counting all inventory and stock.  Customer Service, ordering products.  Take care of general maintenance of the store.          Loan Review Support Specialist   07/2002   to   08/2004     Company Name   City  ,   State       Responsible for completing issues-set up tax lines and escrow.  Registered new loan numbers in LINK system.  Assisted Audit department with legal documentation.          Education      Bachelors of Arts Degree  :   Psychology/Social Science HealthCare Administration    2012       ASHFORD University   City  ,   State  ,   US      Psychology/Social Science with a Minor in HealthCare Administration         Select One  :   Counseling    Liberty University   City  ,   State  ,   US      Started Masters Program for Counseling, Concentration in Human Services  Currently attending . Completion date is May 2016.         Skills     Excellent communication skills, Investigative skill, Customer Service skills, Data Entry, documentation, inventory clerk, leadership skills, PowerPoint, Microsoft Word, organizational, Exceptional writing skills, and Research skills.     "
ADVOCATE,"         CUSTOMER ADVOCATE           Career Overview     Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. I have over 15 years of experience in retail, real estate, medical, insurance and sales customer service.        Core Strengths          Strong organizational skills  Seasoned in conflict resolution  Sharp problem solver  Energetic work attitude  Large cash/check deposits expert  Customer service expert  Telephone inquiries specialist      Invoice processing  Adaptive team player  Telecommunication skills            Accomplishments      Customer Assistance ¬†   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.     Quality Communication ¬†   Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.    Computed Data Reports ¬†   Provided required weekly, monthly and quarterly reports listing sales figures and client track records.    Sales ¬†   Consistently generated additional revenue through skilled sales techniques.    Customer Service ¬†   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.    Multi-tasking ¬†   Cashiered with two cash registers at once in tandem to maximize customer flow.    Database Maintenance ¬†   Assisted in the managing of the company database and verified, edited and modified members' information.        Work Experience      CUSTOMER ADVOCATE    March 2010   to   January 2011     Company Name   Ôºç   City  ,   State      Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner * Spending approximately 90% of the scheduled time on the phone according to business need,customer service* Experience working with various lines of business, i.e.  CDHP, Medicare, Wellness, and Disease ManagementDuties include Medical Claims Billing & Coding, Medical Benefit Quotes* Conducting research,as well as a vast knowledge of medical terminology and anatomy* Data entry and typing * Interpersonal, verbal and written communication skills.* Analytical and organizational skills and independent decision making skills.          CUSTOMER SERVICE AGENT    March 2002   to   September 2002     Company Name   Ôºç   City  ,   State      Greet and check-in passengers* Check-in passenger baggage* Assist passengers with misplaced baggage* Verify passenger departure documentation* Assist unaccompanied minors (UMs)* Comply with all security requirements* Reschedule passengers with flight interruptions* Assist passengers on arriving international flights* Documentation for all international departures* Produce all required, work-related documentation* Monitors (CRTs) and keyboards for passenger processing (carrier supplied)* Carrier specific reservation/ticketing software * scales for weighing passenger baggage * Ticket and baggage tag printing equipment.          PATIENT CARE ASSISTANT TECHNICIAN    October 2000   to   December 2000     Company Name   Ôºç   City  ,   State      Provide basic patient care including Assisting with patient care, planning and assessments including - recording vital signs, height, weight, input output, collect and test specimens, report and record patient's condition and patient treatments.* Check deliver food trays, assist with feeding the patient if necessary, and refill water and ice* Assist patients with their mobility - turn and positioning, do range of motion exercises, transferring patients to and from wheelchair, assist with ambulation* Discontinuation of IV's, Clean and Irrigate lacerations Set up Rapid Infuser, Heptafiler Setup* Answer phones * Locate equipment * Transport Non Critical Patients and Assist with Critical Patients* Foley Catheters Dressing Changes and Feed patients assist with Comfort Measures / Safety Measures* Attend to the Psyche patients and Escort patients to treatment areas, Clean Rooms, Collect specimens, Chest Tube Setups Relieve MR's, Clinitech Documentation and collection Change Sharp boxes and O2's * Decontamination procedures * EKG's, Assist with O2 delivery, Clean Instruments and Post-Mortem Care* Copy charts for admissions Splint Assistance, Suction, Crutch Walking Instructions and Adjustments take Vital Signs * Assist with Pelvic Exams perform Phlebotomy.          Educational Background        Patient Care  ,   10/2000    Maric College   Ôºç   City  ,   State  ,   USA    GPA:   GPA: 3.0 GPA: 3.5     GPA: 3.0 GPA: 3.5         Cum LaudeRelevant Coursework, Licenses and Certifications:PATIENT CARE ASSISTANT TECHNICIAN / CERTIFIED NURSES ASSISTANT   :   Paraleglal  ,   2004    Penn Foster   Ôºç   City  ,   State  ,   USA            Skills     anatomy, basic, Billing, call center, charts, Interpersonal, CA, customer service, Data entry, decision making, delivery, Documentation, EKG's, medical terminology, Monitors, organizational skills, Paralegal, Assist patients, PATIENT CARE, Phlebotomy, positioning, Coding, range of motion, research, Safety, SAN, Collect specimens, TECHNICIAN, telephone, phone, Answer phones, typing, take Vital Signs, recording vital signs, weighing, written, written communication skillsProfessional and friendlyCareful and active listenerStrong public speakerMulti-tasking    "
ADVOCATE,"         PATIENT ADVOCATE           Summary     Compassionate and professional¬† Crisis Specialist ¬†who believes excellent people skills and open communication are essential functions of successful client advocacy.        Highlights          Exceptional organizational skills  Mediation  State¬†government background  Proficient in NIMS and ICS¬†      Creative problem solver  Empathetic  Emergency response training  Natural leader  Excellent interpersonal skills            Accomplishments       Effectively manage caseloads of more than¬† 50  clients at any given time with Cardon Outreach.      Promoted to Case Assistant after 4 months of employment with Chippewa River Industries    Received Letter of Recognition and Letter of Accomplishment from the MN DOC Warden for correctional excellence           Experience      Patient Advocate    November 2015   to   Current     Company Name   Ôºç   City  ,   State        Created and maintained all patient accounts in Mpower and updated the hospital on any progression in obtaining Medicaid coverage.          Educated patients about the different types of Medicaid          Advocated for the patients on their behalf when working with the county to get Medicaid coverage.           Managed a caseload up to 50-60 patients.            Maintained patient privacy and confidential patient information.               Case Assistant/Job  and Life Skills Coach    July 2013   to   November 2015     Company Name   Ôºç   City  ,   State      Reported and documented relevant information as it pertained to the clients behaviors and their well being to the Job Developer and DVR.    Conducted comprehensive initial in-home and in-office¬†vocational assessments prior to first wraparound meetings.     Documented all¬†clients' information including service plans,¬†vocational reports and progress notes.     Conducted outreach, advocacy and rehabilitative services for¬†vocational cases and crisis intervention if needed.     Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills for successful community employment and life skills.  Created, ""Job Coaching 101"" and presented to new and existing job coaches             Office Administration Specialist Senior    January 2012   to   February 2013     Company Name   Ôºç   City  ,   State      Promoted to Office Administrator in 2012 in the OPH prison education department   Supervised offenders within the education department and¬†kept track of their discipline/payroll   Proficient in the MARCS and Crystal Reports databases   Drafted memos and letterheads for the Education Director using Microsoft Office   Administered TABE testing for offenders obtaining their GED/HSED   Coordinated the Reading is Fundamental Book Fair for institution offenders as well as the offender graduation   Successfully learned the OPH Offender Education Channel media software, designing a custom schedule for televised education lessons within the institution.          Correctional Officer    July 2005   to   January 2012     Company Name   Ôºç   City  ,   State         Enforced resident behavior management system and wrote incident reports for infractions following ICS protocol.         Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.        Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.       Served as a new officer mentor, member of the Conflict Resolution Committee and a Diversity Instructor      Created the¬†training module, ""Generations in the Workplace"" using Power Point while a Diversity Instructor.      Successfully completed the ""Learning to Lead"" training seminar and the only non-supervisory staff to attend and complete this series      Promoted into two Work out of Class opportunities (Corrections Manufacturing Specialist and Office Administration Senior) during my time as an officer.             Point of Sale Supervisor    March 2002   to   August 2004     Company Name   Ôºç   City  ,   State      Supervised up to 20 teammates per shift.  Analyzed sales transactions and reported them to Sales Manager.  Received recognition from the Shopko CEO for providing excellent customer service.          Education        Sociology Leadership Studies  ,   Present    Fort Hays State University   Ôºç   City  ,   State      Minor: Leadership Studies        A.A.S   :   Criminal Justice  ,   6/2005    Rasmussen College   Ôºç   City  ,   State      Criminal Justice        FEMA - IS-00019.15
Supervisor EEO Course Certification   :     10/2015            ICS 100 for Hospitals   :     10/2015    FEMA                  Minnesota Department of Corrections
*Learning to Lead Certificate
*Part one of the departments supervisory course   :     1/2012            Skills     Public Relations, Case Management, Client Advocacy       Community Service       Disaster Responder     American Red Cross - Altoona, WI (Northwestern Region)    January 2016 to Present     Currently training via online for Disaster Relief certification           Child Adocate       Turning Point Domestic Abuse Shelter - River Falls WI     March-2005 to June 2005¬†    Worked with children of domestic abuse situations.    Led circle groups for children 5 to 10 years old.     ‚Äã    "
ADVOCATE,"         CUSTOMER ADVOCATE           Summary     To obtain a position in Company.       Education      BBA   :   Marketing  ,   2014    University of Central Arkansas   -   City  ,   State  ,   Faulkner            Experience      Customer Advocate    September 2014   to   Current     Company Name   -   City  ,   State      Handle incoming calls from a national customer base.  Provide detailed information on services and products to customers.  Make appropriate account recommendations based on customer    requirements.   Enter accurate and complete customer information into system. Research and resolve service, product and billing issues.  Maintain updated records of all customer interactions. Achieve and exceed key performance indicators in all areas.     Addressed customer service inquiries in a timely and accurate fashion.  Made reasonable procedure exceptions to accommodate unusual customer requests.  Built customer loyalty by placing follow-up calls for customers who     reported product issues.          Caregiver    September 2010   to   August 2015     Company Name   -   City  ,   State      Read stories to the children and taught them painting, drawing and crafts.  Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.  Planned and implemented educational programs for children   Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.  Supported children's emotional and social development by adapting communication tactics for differing client needs.  Planned and led games, reading and activities for groups of school-age children.  Disciplined children and recommended other measures to correct behavior.  ‚Ä¢Carefully monitored children's play activities.           Club Connect Team Member    August 2013   to   May 2015     Company Name   -   City  ,   State      Contact potential students to schedule campus tours.  Provide incoming students with scholarship opportunities available to each individual.  Contact potential students to inform them of scholarship deadlines.  Help potential students signup for campus events via online portals.          Activities      Awards and Activities:	Delta Sigma Theta     2013- Present     Keep a Child Alive	  2011-2015 Kids Life and Money Volunteer	  2012-2015        Skills     ‚Ä¢Problem solving  ‚Ä¢Adaptability  ‚Ä¢Collaboration  ‚Ä¢Time management  ‚Ä¢Leadership     "
ADVOCATE,"         FULFILLMENT ADVOCATE       Summary    Guadalajara, Jalisco, Mexico
With a 8 year experience on the manufacturing and IT companies and knowing materials, finance,sales and supply chain processes where my concern is being in constantly growing. Today I would like to bring my expertise together with my strong analytical capabilities and excellent communication skills to international company with customer focus. I have no fear for changes and that is why I would like to learn new processes and being involved in new areas in order to be a multi skill person that faces every situation with the right knowledge. I believe that my substantial skills on materials and finance areas could be seen as valuable assets and would be very helpful in achieving of many business objectives.      Highlights          People Management  Finance  Manufacturing process  Order entry  Backlog Management  Customer relationship       Microsoft Office  ERP (SAP,BAAN,ORACLE, 4TH SHIFT)  Eclipse(Pricing program)            Accomplishments      Created critical backlog  tracking and improve on-time delivery, customer issues and safety statistics.   Kept inventory by 99%   System architecture migration from ORACLE to BAAN V, BAAN IV to BAAN V  Increased services penetration rate from 20 to 25%   Inventory reduced project from desktops linux converstion into WINDOWS          Experience     04/2014   to   Current     Fulfillment Advocate    Company Name   Ôºç   City  ,   State      Liaison between sales, factory, planning , customer and logistics Coordinate with Order management for billing Billing Accuracy Business partner management.   Backlog Management   Customer relationship   Supply analysis   Orde entry          06/2012   to   04/2014     Business Operation Analyst    Company Name   Ôºç   City  ,   State       Liaison between sales and customer for analyze the best option for customer customization services.  Coordination and execution for customer services from second touch(rework) area/manufacturing site Coordinate second touch operations such as forecasting, production plan, process improvements.  Analysis of backlog management.  Responsible for 2nd touch area, p  People management (80 people 2 shifts)  Suppliers relationship         01/2011   to   06/2012     CSSM  Customer Sales Support Manager    Company Name   Ôºç   City  ,   State      Pricing  update, New orderable items creation,   customer relationship  Anticipates and communicates product & pricing updates   Ensures set-up and maintenance of Contracts (PS)   Utilizes configuration tools to develop valid configurations meeting sales / customer reqs   Create, submit, manage Lifecycle Maintenance of PN   Proactively manages EOL & NPI in offering and catalog   Propose alternatives for EOL products Drive catalog set-up & maintenance in line with Sales and customer requirements          04/2010   to   01/2011     INVENTORY CONTROL TEAM LEAD    Company Name   Ôºç   City  ,   State      Inventory Control supervision  Customer Service   New Projects Implementation  Purchase and sales management  People management   Supervise, train and provide support to the Hub's Specialist 1 in charge.  Drive the month-end closing process at end of period,   Ensuring that all Hub's Specialist complete all their month end close task's and to detect any issue regarding receipts and sales.  Develop and organize the agenda and work plan for physical inventory at different warehouses in US such as coordinate the process of claim to recover part of the discrepancies reported by the warehouse contact.  Coordinate and follow up for all new set up's within the VMI (Vendor Management Inventory) schema Projects involved:           04/2008   to   04/2010     Cost Accountant    Company Name   Ôºç   City  ,   State      General Ledger  Inventory control, Cost Analysis, Customer service,P&L, Expenses analysis, Revenue recognition) Financial and Fiscal statement preparation, presentation and accounting reviews.  Costs control for distribution companies in US, EUROPE and MEX Intercompany Financial Customer service.  US GAAP knowledge SOX Audit VMI financial flows set up.  PPV monitoring and handling Expenses analysis P&L and Balance sheet reconciliation Overall Inventory control for Finance and Logistics process          05/2007   to   04/2008     Inventory Controller (Hub Specalist)    Company Name   Ôºç   City  ,   State      Purchase management  Inventory control  Customer service  Sales order management  Overall Inventory control Distribution Centers.  Logistics criteria management (EXW, DDP & DDU) Flextronics Supply Chain responsibility.  Purchase, Sales & Return orders (RMA & RTV) PPV management Forecast and cycle count analysis Keep the inventory accuracy Sales order management Purchase order management.         05/2006   to   05/2007     Replenishment Coordinator    Company Name   Ôºç   City  ,   State      VMI Management  Supply chain management   Inventory control  Work with Buying staff and Store Operations to identify sales/inventory opportunities   Confer with vendor contacts to obtain favorable and timely deliveries as well as the best possible pricing Waterfall forecast analysis Inventory Planning & Supply negotiation VMI(SMI) program JIT scenario negotiation trough 3PL's and In Plant Store Hardware and packing Suppliers setup trough IPS and Tents outside of production buldings for direct point of use delivery.  Supply Chain Management.          Education     2008     Diplomado  :   Cost Accounting    University of Guadalajara   Ôºç   City  ,   State  ,   Mexico           2004     Bachelors Degree  :   International Business    University of Guadalajara   Ôºç   City  ,   State  ,   Mexico            Personal Information          Languages     English  90%   Portugues 60%       Skills     Customer Service   Self Starter   Team player   Analytics        Additional Information         "
ADVOCATE,"         DISABILITY ADVOCATE           Professional Summary    Dedicated Public Health Administrator, adept at public and community relations, staff development
and project management. Seeking an opportunity to merge managerial experience with the public health field, resulting in improved patient care and increased company rate of investment return.      Education and Training      East Stroudsburg University     2016       Bachelor of Science  :   Public Health Health Services Administration Public Health, Health Studies department    City  ,   State  ,   United States    GPA:   Dean's List and Honor Roll Academic Achievement Award Beneficiary. Currently, 107 credits and needing 13 	more GPA: 3.72    Public Health Health Services Administration Dean's List and Honor Roll Academic Achievement Award Beneficiary. Currently, 107 credits and needing 13 	more GPA: 3.72 Public Health, Health Studies department        Community College of Philadelphia     2015       Associate of Science  :   Social/Behavioral Science Health Services    City  ,   State  ,   United States    GPA:   International Honor Society. Four term recipient of Dean's List, Academic  	Achievement Award and Honor Roll. Graduated with High Honors GPA: 3.73    Social/Behavioral Science International Honor Society. Four term recipient of Dean's List, Academic  	Achievement Award and Honor Roll. Graduated with High Honors GPA: 3.73 Health Services        Accomplishments      08/2006- Philadelphia and Surrounding Area          Present)  Representative of the Think First National Injury Prevention Program.  Featured on Community College of Philadelphia's 	 	    T.V.  Program, ""Tapestry of Life: Resilience and Health"".  Participant of many Magee Rehab.  Hospital programs, including 	 	    Spasticity Training for Health Professionals, Adam Taliaferro Benefit, Night of Champions, Wheel Chair Sports advisor, 	  	    Physical Therapist Doctorate Program, a Peer Group mediator and Jerry Segal Charity Classic contributor.  Walk it Out"" 	 	    national 24 hour step-a-thon to bring awareness to SCI.  Research subject at Restorative Therapies Inc.  for muscle atrophy 	 	    reduction benefits.  Health Professional Peer Mentor at Thomas Jefferson University.  Partnered with Temple University's 	 	    Center for Asian Health (CAH) on sodium reduction initiative.  Featured in Philly.com article on nutrition in health of those 	    living with a disability.  Highlighted in Archives of Physical Medicine and Rehabilitation Official Journal in an article 	 	    titled ""Cycling with Functional Electrical Stimulation after Spinal Cord Injury: What's in it for Me?""  Single father of 3		    current college students (one senior studying nutrition/chemistry, one a junior Pharmacist, and a freshman pre-law student).  Participant and speaker addressing concerns of health and nutrition at Magee Rehab's Outpatient Program.          Professional Experience      Company Name     September 2005       Disability Advocate   City  ,   State      Advises patients to community resources, make referrals and devises realistic treatment plans.  Interviews	 	   clients individually and with family to determine what services best address their needs.  Counsels and 	 	   prepares residents in their transition back into the community.  Encourages members to continue attending		   group fitness classes.  Represents the company at industry meetings.  Advocates and recommends to patients,		   care-providers and relatives about communicative strategies and devices.  Cultivates positive relationships 	 	   within the community through public relations campaigns.  Conducts Community Health Needs Assessment 	 	   (CHNA).  Works with President and C.E.O offices as patient liaison and report concerns appropriately.  Maintains hierarchy structure, ensuring that communication is properly filtered.          Company Name     June 1986   to   May 2004     Supervisor, Lead Trainer, Human Resources Rep and Shift Controller   City  ,   State      Coordinated department functions for staff of 200+ employees.  Maintained detailed administrative and 		   procedural processes; improving accuracy and efficiency.  Facilitated meetings as liaison with other 	 	 	   departments.  Updated employee accounts and information on a daily basis.  A key member of the global 	 	   distribution operations team, which coordinated shipments globally.  Entered data into DIAS to load and 	 	   manipulate data for production reports.  Served as mentor to junior team members.  Conducted qualitative and 		   quantitative analysis of logistics operations using simulation models and other tools.  Manually created 	 	   shipments, assigned carriers and dispatched shipments.  Communicated crises, delays or carrier schedule 	 	   changes to internal and external customers.  Dispensed guidance, direction and authorization to carry out 	    	   effective plans.  Ensured work was accomplished safely with established operating procedures and practices.          Skills    administrative, C, Community Health, clients, direction, logistics, meetings, mentor, Works, Needs Assessment, processes, public relations, quantitative analysis, simulation, treatment plans   "
ADVOCATE,"         VETERAN ADVOCATE INTERN         Professional Summary    An industrious, organized professional with excellent analytical and observational skills who enjoys working as a team-player, and desires to work for a professional company in the Human Services Field.     An industrious, organized professional with excellent analytical and observational skills who enjoys working as a team-player, and desires to work for a professional company in the Human Services Field.       Skills           Conflict resolution skills  Superior Organizational Skills  Exceptional interpersonal skills  Ability to work effectively with a team  Excellent Customer Service Skills  Effective Problem Solving Skills  Excellent Critical Thinking Skills  Detail Oriented, ability to maintain confidentiality  Experienced interviewer and trainer  Able to perform in critical or unusual situations  Capable of dealing with cyclical workload pressures  Awareness of federal and state employment related laws and regulations  Time management skills  COMPUTER SKILLS - XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database                  Conflict resolution skills  Superior Organizational Skills  Exceptional interpersonal skills  Ability to work effectively with a team  Excellent Customer Service Skills  Effective Problem Solving Skills  Excellent Critical Thinking Skills  Detail Oriented, ability to maintain confidentiality  Experienced interviewer and trainer  Able to perform in critical or unusual situations  Capable of dealing with cyclical workload pressures  Awareness of federal and state employment related laws and regulations  Time management skills  COMPUTER SKILLS - XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database  Risk management processes and analysis  Process implementation  Conflict resolution  Project management     New Hire Orientation  Organized and Dependable  Records Maintenance                Conflict resolution skills  Superior Organizational Skills  Exceptional interpersonal skills  Ability to work effectively with a team  Excellent Customer Service Skills  Effective Problem Solving Skills  Excellent Critical Thinking Skills  Detail Oriented, ability to maintain confidentiality  Experienced interviewer and trainer  Able to perform in critical or unusual situations  Capable of dealing with cyclical workload pressures  Awareness of federal and state employment related laws and regulations     New Hire Orientation  Records Maintenance  Awareness of federal and state employment related laws and regulations
Risk management processes and analysis
Process implementation  COMPUTER SKILLS - HRIS, ¬†XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database               Conflict resolution skills  Superior Organizational Skills  Exceptional interpersonal skills  Ability to work effectively with a team  Excellent Customer Service Skills  Effective Problem Solving Skills  Excellent Critical Thinking Skills  Detail Oriented, ability to maintain confidentiality  Experienced interviewer and trainer  Able to perform in critical or unusual situations  Capable of dealing with cyclical workload pressures     New Hire Orientation  Records Maintenance     Awareness of federal and state employment related laws and regulations
Risk management processes and analysis
Process implementation     ¬†COMPUTER SKILLS - HRIS, ¬†XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained in Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database           Work History      Veteran Advocate Intern  ,     01/2012
                            to   04/2012     Company Name   ‚Äì   City  ,
                          State      Collected veteran information through interviews, observations and test Completed holistic care plan for homeless veteran and 30 day reviews Referred Veterans to other agencies based on their needs Prepared appropriate reports for use by collaborating organizations Attended program staff meetings, treatment reviews Conducted meeting to inform team members of new resources Updated Veteran information in Base Camp database Managed 15 Veterans Liaison with local agencies to assist homeless Veterans Conducted research for other programs to assist homeless Veterans Conducted follow- up interviews on a monthly basis Determined Veteran's eligibility for the homeless program.         Intensive Supervision Officer  ,     02/2016
                            to   04/2018     Company Name   ‚Äì   City  ,
                          State      Monitors Juvenile Offenders sentenced to probation and parole Provide innovative ideas to improve efficiencies to accomplish work Manage case load of 18 juvenile Scan  documents for appropriate record keeping purposes Sends out referral for mental health counseling and alcohol and drug treatment Conducts interviews, maintains detailed case notes Acts as a liaison by reporting probation violations to the court with violation details Employment  assistance Maintains case notes in database, completes monthly reports Conducts daily, weekly and monthly interviews Carries out risk assessments in order to protect the public for further possible offending Provides pre-sentence reports for court on juveniles charged with an offences, which helps judges decide what sentence should be passed Attending court , sometimes to testify  about written recommendation reports Instructs and conducts juvenile prevention classes Explain Probation Court Orders / Parole Guidelines.         Hunan Services Specialist  ,     06/2014
                            to   02/2016     Company Name   ‚Äì   City  ,
                          State      Engage children and families in development of treatment plans Manage case load of  35 - 53 children Assisted with Shelter duty in emergency situations Scan  documents for appropriate record keeping purposes Supervised 4- 5 Case Managers Conducts interviews, elicit pertinent information from reporters of child abuse and neglect.  Strong written, oral, and interpersonal communication skills.  maintains detailed case notes Provide innovative ideas to improve efficiencies to accomplish work Acts as a liaison by reporting to the court, when families are not willing to corporate with DSS Maintains case notes in database, completes monthly reports Maintain confidentiality and comply with policies and procedures Consultation with Law Enforcement; prepare court documents; collaborate with Guardians ad litem; & service providers Attending court  to testify  about written recommendation reports Train new staff on policies and procedures, demonstrate integrity.         DUI Probation Officer  ,     10/2012
                            to   06/2014     Company Name   ‚Äì   City  ,
                          State      Monitors State Offenders sentenced to probation Manage case load of 250 probationer Scan  documents for appropriate record keeping purposes Conducts interviews, Maintains detailed case notes Administers and revaluates drug screens Acts as a liaison by reporting probation violations to the court with violation details Assisted with interviews and trained New Hires Evaluated New Hire Progress as well as Individualizes Improvement plans Maintains case notes in database, completed monthly reports by monthly deadlines Conducts weekly and monthly interviews with offenders Carries out risk assessments in order to protect the public for further possible offending Provides pre-sentence reports for court on individuals charged with an offences, which helps judges decide what sentence should be passed Attending court, to testify about written recommendation reports Participate in annual review and performance management process via training and reporting activities as assigned.         Family Service Worker/Georgia Pre  ,     08/2012
                            to   10/2012     Company Name   ‚Äì   City  ,
                          State      Recruit and enroll participants that qualify for Head Start and Pre-k partnership program Review and verify eligibility criteria for 40 to 60 potential participating families Scan documents for appropriate record keeping purposes Assist participating families with locating financial, educational and other informational resources Ensure that participating child medical, health and dental requirements are met Maintain ongoing communication with families by following up with parents Contact family pediatrician, dentist, and other medical professionals for update of all health documents Responsible for meeting or exceeding program requirements for  participant's healthcare, mental health/disabilities, social services and parent involvement.  Process referrals for children with behavior and/or developmental concern Assist families with finding a medical/dental home and maintaining medical insurance.         Rehabilitation Care Technician  ,     12/2003
                            to   08/2012     Company Name   ‚Äì   City  ,
                          State      Provide direct care to patients suffering post-acute medical injuries Perform EKG's, vital signs, bathing, and intermittent cauterizations Assist patients with multiple chronic diagnoses including: Chronic Obstructive Pulmonary Disease, Asthma, Traumatic Brian Injury, Cerebrovascular accident* Record and document patient's behavior, assist with admissions and discharges Monitor and record patient's glucose, weight, pulse oximetry, and I/O Assist in Emergency Code situations, by calling additional personal, gathering emergency equipment and/ or starting Cardiopulmonary resuscitation (CPR).         Team Lead  ,     06/2001
                            to   07/2003     Company Name   ‚Äì   City  ,
                          State      Complete department Payroll and maintain updated attendance performance reports for Customer Care staff.  Maintain accurate department staffing plans.  Scan Human Resource documents to accounting for appropriate record keeping purposes.  Maintain accurate performance reports for subordinates and follow up as needed.  Issue corrective action, PIP - Performance evaluation Plans, evaluations on each team member,  as required Maintained time card and requested time off per policy Complete performance evaluations on all staff in a timely manner.  Create, compile, maintain and publish statistic/data reports to be used by other members of the organization.  Communicate with other departments and contractors via phones, video conference, skype and e-mail in a clear, concise and professional manner to resolve pending customer issues.  Participate in annual review and performance management process via training and reporting activities as assigned.  Provide innovative ideas to improve efficiencies to accomplish work Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.  Participate in auditing Department tasks/functions to identify process improvement opportunities.  Participate in Department Leadership meetings and/or conference calls on a regular basis.  Complete department special projects as assigned by the Department Manager.  Performs any other task as deemed necessary by the Organization.         Education      Master of Science  :   Human Resource Management Human Resource Generalist  ,
                          2019     Strayer University   -   City  ,
                              State    Human Resource Management Human Resource Generalist       Bachelor of Arts  :   Sociology  ,
                          May 2012     Augusta State University   -   City  ,
                              State    Sociology GPA: 3.35       Quantitative Methods of Research I and Research Methods II, Methods in Sociological Research, Psychology, Social Problem Analysis,  Health Psychology, Gerontology, Sociology of Death, Grief and Caring, Medical Terminology, ROFILE ___________________________________ More than ten years of experience in human services and  healthcare related fields Demonstrated ability to learn new skills and concepts quickly Proven interpersonal skills acquired through work experience, academic projects and mentor and leadership opportunities Acknowledge for exceptional organizational and management skills Self-motivated, able to effectively set priorities to achieve immediate and long-term goals and meet operational deadlines Excellent oral and written communication skills developed through numerous class presentations, essays and reports while pursuing my degree Diligent and able to adjust to fast pace environment Extremely reliable under pressure   :               Skills    academic, accounting, ad, auditing, Basic, interpersonal communication, Excellent oral, interpersonal skills, oral, concise, Conflict resolution, Consultation, counseling, CPR, Critical Thinking, Excellent Customer Service, Customer Care, database, dentist, Detail Oriented, EKG's, e-mail, essays, fast, financial, Human Resource, insurance, Internet Explorer, Law Enforcement, Leadership, notes, management skills, Medical Terminology, meetings, mental health, mentor, Excel, Microsoft Office, Microsoft Outlook, PowerPoint, Windows, Microsoft Word, Monitors, Organizational Skills, organizational, Assist patients, bathing, Payroll, pediatrician, performance management, policies, presentations, Problem Analysis, Problem Solving Skills, process improvement, Progress, Psychology, record keeping, reporting, Research I, Research, resuscitation, Self-motivated, social services, SPSS, staffing, phones, Time management, trainer, treatment plans, video, vital signs, written, written communication skills   "
ADVOCATE,"         SENIOR CLIENT ADVOCATE II       Accomplishments      Earned the Workgroup for Electronic Data Interchange (WEDI) Award of Merit 2 years in a row for educating the health care industry on electronic claims attachments.  Affiliations.  Health Level Seven (Standards Developing Organization) knowledge of V2 messages, Fast Healthcare Interoperable Resources (FHIR) and the Meaningful Use electronic health record standard Consolidate Clinical Document Architecture.        Summary    Motivated Business Analyst with the technical expertise and business acumen necessary to translate business requirements and objectives into scalable, highly resilient and successful system solutions.      Skills          Data analysis          Business artifacts documentation  Strategic planning          Business development  Team player          Workflow analysis  Product launches          Brand management  MS Project          SQL and databases  Risk mitigation and management    Data mapping  Service-oriented architecture          Release planning  Collaboration tools          Test case scenarios  Requirements gathering          Gap analysis              Experience     12/2002   to   12/2017     Senior Client Advocate II    Company Name   Ôºç   City  ,   State            SuppCRAIG Gabron      CRAIG Gabron orted BlueCross BlueShield of South Carolina's TRICARE (Military Health Insurance) line of business functioning in an analyst role.  This position required an ability to work in a matrix environment across cross-functional teams and the ability to produce results in a highly dynamic and formative environment.  Duties and responsibilities included: Documented business processes and analyzed procedures to see that they would meet changing business needs.  Assessed the impact of current business processes on users and stakeholders.  Conducted interviews with key business users to collect information on business processes and user requirements.  Identified process inefficiencies through gap analysis.  Increased annual revenue by 5% by recommending improvements in efficiency for routine pricing updates.  Performed TRICARE bench marking analysis and identified savings opportunities and potential product enhancements.  Researched and resolved issues regarding extracting data from a clinical EHR for HEDIS measure calculation for two HEDIS measures, Colorectal Cancer Screening (COL) and Controlling Blood Pressure (CBP).  Implemented user acceptance testing with a focus on documenting defects and executing test cases using HP's Application Lifecycle Management tool.  Managed testing cycles, including test plan creation, development of SQL scripts and co-ordination of user acceptance testing.         12/2002   to   12/2017     Senior Client Advocate II    Company Name   Ôºç   City  ,   State      Managed the relationship between the Health Net, BlueCross Operations and BlueCross Information Systems Application areas with ten direct reports.  Optimized and managed research and development spending through collaboration with key business leaders.  Trained four new employees on accounting principles and company procedures.  Created periodic reports comparing budgeted costs to actual costs.  Suggested budgetary changes to increase company profits.  Provided timely actuals, forecast and budget data for IT and corporate management.  Worked with management at the project level to ensure expense plans are achieved.         03/1992   to   11/1996     Manager Information Systems      City  ,   State      Managed the relationship with Cable and Wireless Communications in London, England on the installation of a telecom billing system, leading a team of 12 analysts and programmers in the analysis, design and coding of the international telecommunications commercial billing software.  Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.  Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.  Collaborated with the sales, marketing and support teams to launch products on time and within budget.  Coached and mentored twelve new staff members, including conducting performance reviews.  Led communication with stakeholders regarding product goals and progress made.  Tested and implemented new technology-based global projects such as international telephone billing system.  Created innovative and intuitive product features such as a packetize billing system.          Education and Training     1976     Bachelor of Science  :   Health and Physical Education Computer Science and Information Technology Computer Science    Slippery Rock University of Pennsylvania Northampton Community College   Ôºç   City  ,   State      Health and Physical Education Computer Science and Information Technology Magna Cum Laude Computer Science       1980       Computer Science    Computer Science        Skills    billing system, Blood Pressure, Brand management, Business development, business processes, Cancer, Data analysis, sales, SQL, telecommunications, telecom     "
ADVOCATE,"         SCHOOL SUCCESS ADVOCATE           Accomplishments      YMCA Camp Orkila (Orcas Island, WA) Adventure Team Facilitator, 2011 Facilitated all of the Low and High Challenge Course elements, many group 'initiatives,' the rock climbing wall, and the BMX course at camp; planned activities to encourage personal growth; and led extensive training in team building.  Leadership: completed a 5-day intensive training facilitated by Synergo on challenge course facilitation; facilitated team-building activities; pushed youth to identify their limits and challenge themselves; and facilitated reflection activities to encourage students to learn from their experiences.  Accomplishments: chosen by Girls LEAD to facilitate a group of young female campers focused on multi-cultural leadership, service, and wellness; aided in program coordination; encouraged youth self-awareness and self-confidence.        Experience     01/2015   to   Current     School Success Advocate    Company Name   Ôºç   City  ,   State      Facilitate an extended day program for 15 high school freshmen, providing academic support and assisting in the development of social and school success skills in a safe and positive learning environment.  Leadership: communicate bilingually on a weekly basis with student families, conduct home visits, and hold family meetings; serve as a liaison between the school and family to build relationships and increase access to information; partner with teachers and counselors in an effort to support student academic and socio-emotional growth; develop and facilitate after school programming that engages students and grounds them in community and personal identity development; tutor students in core subjects and support the understanding and completion of homework and learning targets; and provide one-on-one and group mentoring to students through in-school and out-of-school experiences.  Administrative: maintain accurate and up-to-date records of student grades, attendance, behavior, and participation in the program; organize meetings with teachers, counselors, and administrators to meet student need; and provide information and referrals to students and families for needed services.  Accomplishments: achieve positive outcomes in participant recruitment and retention and overall student academic performance; develop strong relationships with students, families, and school staff.         01/2014   to   01/2015     Latino Mentor Program Coordinator    Company Name   Ôºç   City  ,   State      Coordinated L√ÅMP:ARA (Latinos Adelante Mentor Program: Apoyo y Recursos Acad√©micos), which aims to offer Benson Latino High School students personalized mentorship, academic support, college preparation, and leadership development.  Leadership: offered student advocacy and intervention; supported students by offering them problem solving skills and tools for self-motivation; helped students identify and strengthen their leadership skills; facilitated leadership workshops and mentor sessions; communicated with student families in Spanish through phone calls, emails, and monthly Latino parent meetings; connected youth and families with a network of resources within and beyond the program and school; and coordinated and facilitated special events, community service days, visiting speakers, and college visits.  Administrative: responsible for all administrative tasks for the program; served as the program contact for teachers, counselors, families, and administrators; represented the program and answered questions from students, parents, and community partners; managed student records and student contact time; tracked student grades, attendance, and behavior; organized meetings with teachers, counselors, administrators, mentors, and students to maintain awareness of student academic progress; and maintained sensitive student and family information confidential.  Accomplishments: received and implemented Arts-in-Schools grant funding from Regional Arts & Culture Council for a series of Art and Identity Workshops; collaborated with OYE and Teatro Milagro to offer students gender and sexuality trainings; and chaperoned student attendance of PSU's Ed√∫cate Conference and the annual C√©sar E.  Ch√°vez Leadership Conference.         01/2014       Civic Engagement Intern    Company Name   Ôºç   City  ,   State      Organized and managed Causa's volunteer engagement and voter registration.  Leadership: coordinated meetings with allied community organizations; facilitated voter registration at naturalization ceremonies; canvassed for the Driver Card campaign; and registered new Latino voters.  Administrative: managed and maintained the Causa volunteer database and volunteer recruitment efforst; and tracked volunteer engagement and voter registration.         01/2013   to   01/2014     Bilingual Writing Tutor    Company Name   Ôºç   City  ,   State      Provided students with a safe, receptive space in which to write and the tools needed to approach academic writing with confidence and zeal.  Leadership: provided one-on-one tutoring that supports and challenges students to approach writing with curiosity; used inquiry based learning techniques and guiding questions to develop student writing; elicited critical thinking in students; encouraged students to identify their own writing strengths and weaknesses; taught students how to structure thesis statements, topic sentences, paragraphs, and essays; suggested brainstorming and structuring strategies; edited syntax and grammar.  Administrative: managed registration records and tracked student attendance.          Education     2014     B.A  :   Environmental Humanities Politics    Whitman College   Ôºç   City  ,   State      GPA:   Magna Cum Laude GPA: 3.815    Environmental Humanities Politics Magna Cum Laude GPA: 3.815       2013     INTERNSHIPS
Causa, Portland, OR
Community Engagement Intern, 2014
Fundaci√≥n Ecol√≥gica Arcoiris, Loja, Ecuador      Whitman College          GPA:   Jan Meier Award for Best Essay in Environmental Studies, Whitman College, 2014 Lomen-Douglas Scholarship, Whitman College, 2014 J & D Pitts Scholarship, Whitman College, 2013 John & Martha Kelly Scholarship, Whitman College, 2013 Myers-Little Scholarship     Jan Meier Award for Best Essay in Environmental Studies, Whitman College, 2014 Lomen-Douglas Scholarship, Whitman College, 2014 J & D Pitts Scholarship, Whitman College, 2013 John & Martha Kelly Scholarship, Whitman College, 2013 Myers-Little Scholarship             JL & Ivy Wadsworth Scholarship, Whitman College, 2012 VOLUNTEER SERVICE The Children's Book Bank, Portland, OR, 2015 Potluck in the Park, Portland, OR, 2014 Depave, Portland, OR, 2015               Personal Information    Can speak to my dedication to social justice and knowledge of Border politics)      Skills    academic, Administrative, aims, approach, Arts, Art, Book, Council, critical thinking, database, essays, special events, Leadership, leadership skills, leadership development, meetings, Mentor, mentoring, access, network, problem solving skills, programming, progress, recruitment, Spanish, phone, tutoring, Workshops      Additional Information      Can speak to my dedication to social justice and knowledge of Border politics)     "
ADVOCATE,"         GRADATION CANDIDATE ADVOCATE       Executive Summary      High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.          Versatile child advocate professional with over 5 years experience working in a student-focused learning environment helping students improve their literacy.          Core Qualifications          Operations management  Staff development  Inventory control  Supervision and training  Sound judgment  Computer-savvy              Professional Experience      Gradation Candidate Advocate     Mar 2016   to   Current      Company Name   Ôºç   City  ,   State    Served as mentor to junior team members.   Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.   Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.   Employed  [activities]  and  [techniques]  techniques to encourage student learning and build community within the classroom.   Interviewed clients individually and with families to determine what services would best address their needs.   Retrieved requested files and delivered to appropriate personnel.         Scout Master     Jan 2012   to   Current      Company Name   Ôºç   City  ,   State     Tutor and Supervise Children ages 5-14.  Planning and Orchestrating various trips and activities.  Mentoring / Coaching.         Department Supervisor     Jan 2011   to   Mar 2016      Company Name   Ôºç   City  ,   State     Maintain outstanding customer service as per Company standards, generating sales, merchandising and safeguarding company assets.  Ensure that each customer received exceptional service by providing a friendly environment, which included greeting and acknowledging every customer in a timely and personable manner.  Handle cash, check and credit transactions at register and bagging merchandise.  Use selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.  Played a role in processing, replenishing, and organizing merchandise before and after store hours and monitoring floor stock.  Contributed to efforts to maximize proceeds, minimize loss and improve customer satisfaction.  Assisted in floor moves, display maintenance and fitting room monitoring.         Warehouse Material Handler     Jan 2008   to   Jan 2010      Company Name   Ôºç   City  ,   State     Distributed and assisted in weekly inventory of product.  Received and processed large shipments of merchandise.  Printed labels and loaded orders for delivery.  Identified and organized appropriate orders according to cart system.         Promotions Manager     Jan 2007   to   Current      Company Name   Ôºç   City  ,   State     Utilize online social media networking sites to promote events.  Create and increase public awareness of entertainment events by canvassing the Metro Atlanta area.  Assist in venue preparation.  Promote social nightlife in Atlanta University Center.         Shipping/Receiving Clerk     Jan 2006   to   Jan 2008      Company Name   Ôºç   City  ,   State     Prepared items for shipping.  Verified and reserved records of incoming and outgoing shipment.  Utilized knowledge of shipping procedures to control shipping quality.         Education      Bachelors of Science  ,   Physical Education   2010     University of South Carolina   Ôºç   City  ,   State     Physical Education       Personal Information    Self-motivated, team-oriented management of sales with demonstrated strengths in customer service and retail with ability to work in a fast-paced, energetic environment Combined strengths include excellent organizational and follow-up skills, time management and multi-tasking abilities; superior interpersonal and verbal communication skills Proactive and driven professional focused on achieving organizational goals Open availability and flexibility to work varied and extended hours to meet the needs of the business       Affiliations     Boy Scouts Of America    WCFL Youth Football League¬†       Willing to relocate: Anywhere      Skills    Handle cash, Coaching, credit, customer satisfaction, customer service, delivery, inventory, Mentoring, merchandising, networking, organizing, quality, selling, sales, shipping      Additional Information      Willing to relocate: Anywhere
Authorized to work in the US for any employer  ADDITIONAL INFORMATION Self-motivated, team-oriented management of sales with demonstrated strengths in customer service and retail with ability to work in a fast-paced, energetic environment Combined strengths include excellent organizational and follow-up skills, time management and multi-tasking abilities; superior interpersonal and verbal communication skills Proactive and driven professional focused on achieving organizational goals Open availability and flexibility to work varied and extended hours to meet the needs of the business      "
ADVOCATE,"    Summary    Administrative support professional with experience working in a fast past environment, demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior Leadership, customer service, and technical support while working as an individual or in a team environment. Confident and poised in interaction with individuals at all levels. Detailed oriented resourceful in completing projects on time and able to multi-task effectively. Capabilities include:
Logistics/ Distribution Management	Medical Device Repair Technician
Production/Operations Supervisor	Shipping/ Receiving Supervisor
Customer Service Representative	Excellent Written/ Verbal Communication          Experience      Customer Service Advocate     Jan 2015   to   Current      Company Name   -   City  ,   State     Responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity.  Direct phone-based customer interaction to answer and resolve a wide variety of inquiries including but not limited to pharmacy benefits, mail order and pharmacy assistance calls.  Assists customers /pharmacies/physicians with orders and reorders, benefit eligibility questions and prescription inquiries.  Escalates drug related calls to appropriate pharmacist.  Assist pharmacies and members on all issues related to processing of pharmacy claims.  Determines appropriateness of overriding pharmacy claims edits and error messages.  Coordinates internal resolution of claims exceptions and other issues.  Assists with entering new prescription orders into system.  Educates customers on benefits, use of plan, formulary, premiums and status of orders, claims and inquiries.         Medical Device Repair Technician     Feb 2014   to   May 2014      Company Name   -   City  ,   State     Inspect and test malfunctioning medical or related equipment, following manufacturers' specifications and using test and analysis instruments.  Test or calibrate components or equipment, following manufacturers' manuals and troubleshooting techniques, using hand tools, power tools, or measuring devices.  Perform preventive maintenance or service, such as cleaning, lubricating, or adjusting equipment.  Examine medical equipment or facility's structural environment and check for proper use of equipment to protect patients and staff from electrical or mechanical hazards and to ensure compliance with safety regulations.  Research catalogs or repair part lists to locate sources for repair parts, requisitioning parts and recording their receipt.  Solder loose connections, using soldering iron.         Field Electronics Technician     Jan 2010   to   Jan 2013      Company Name   -   City  ,   State     Read and Interpret schematic drawings, diagrams, blueprints, specifications, work orders or reports to determine material requirements or assembly instructions.  Assembled electrical or electronic systems or support structures and installed components, units, subassemblies, wiring, or assembly cases, using rivets, blots, hand tools power tools and measuring devices.  Explained assembly procedures or techniques to other workers.  Conferred with supervisors or engineers to plan or review work activities or to resolve production problems.         Production Team Lead     Jan 2008   to   Jan 2009      Company Name   -   City  ,   State     Achieved work standards by following production, productivity, quality, and customer service standards; resolved operational problems; Identified work process improvements.  Accomplished work requirements by orienting, training, assigning, scheduling, and coaching 20+ employees.  Conferred with other supervisors to coordinate operations and activities within or between departments.  Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments.         Customer Service Representative     Jan 2003   to   Jan 2008      Company Name   -   City  ,   State     Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with a one call resolution.  Communicated with customers using web based tools and demonstrated the proficiency in typing and grammar.  Made financial decisions to protect/ collect revenue and adjust the customer account.  Assisted call center manager in assisting customer service representatives in handling escalations and difficult customer concerns.         Education      Logistics and Supply Chain Management - Post Secondary Training Certificate     2011     Florida State College at Jacksonville   -   City  ,   State            Diploma     2003     Concorde Career Institution   -   City  ,   State     Military Service:
84 - 92	UNITED STATES ARMY Communications Specialist - Received Honorable Discharge       Skills    ARMY, benefits, billing, blueprints, call center, catalogs, coaching, customer service, financial, hand tools, Inspect, Logistics, mechanical, mail, power tools, quality, Read, recording, Research, safety, scheduling, soldering, Solder, Supply Chain Management, phone, troubleshooting, typing, wiring   "
ADVOCATE,"         BILINGUAL CLIENT ADVOCATE       Professional Summary     Organized, hardworking, and reliable social worker dedicated to providing effective and empathetic help.  Adept at documenting case files and assessing clients. Talented at setting clients at ease and handling the stressful demands of working with cases of victims of abuse. Accustomed to working in fast-paced environments. Proficient at communicating with clients and professionals including attorneys, Judges, police officers, and others. Skilled at finding and implementing the best possible solution.        Qualifications      Ability to work effectively on my own initiative as well as within a team  Respectable verbal and writing skills for report and assessment writing    Experienced using Microsoft Office, Word, Excel, Outlook.    Proficient at managing complex case loads   More than five years of providing exceptional customer service    Ability to comply with company policies and procedures  Skilled at individualizing case plans and empathize with clients   Cultural competent professional        Experience     02/2016   to   04/2016     Bilingual Client Advocate    Company Name   Ôºç   City  ,   State      Answer Crisis Hotline, assess caller's needs, determine eligibility for shelter admission, or makes appropriate referral.  Provide or arrange emergency transportation for incoming clients.¬†  Complete intake procedures for each client, arrange for immediate needs of family.¬†¬†¬†¬†¬†¬†¬†¬†   Manage shelter operations to include: enforcing shelter rules, policies and procedures, ensuring a calm, supportive atmosphere, maintaining the security of the shelter, distributing incoming client mail, supporting¬† client participation in group meetings.  Conduct daily House Meeting/Chore Assignment, ‚ÄúOrientation‚Äù groups for new residents, and educational/support when they occur during shift.¬†¬†¬†¬†¬†¬†¬†¬†   Documents appropriate information in client files and communication log in a timely manner.¬†Completes all appropriate forms maintained in resident files.         05/2014   to   10/2015     Conservatorship (CVS) Specialist    Company Name   Ôºç   City  ,   State     Responsibilities:   Determining each child's needs and arranging for additional testing, evaluations, records, or further assessments they need.  Assess families and create individualize service plans.  Participating in court hearings. This includes preparing a family before the hearings, preparing court reports, and testifying in court about the child's needs, the family's progress, and the department's efforts to achieve permanency for the child.      Documenting casework activity.  Monitoring parents, children, and other important individuals involved in the case.  Follow up with professionals to monitor the families progress.  Referred parents to services such as random drug testing and anger management, counseling, and others.   Maintaining good working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources.  Visiting children and parents at least monthly for one hour to see if needs were been met.  Schedule weekly visits between parents and children and provide transportation.  Complete  numerous of different types of forms.  Investigate through out the case.   Attend and actively participate in unit meetings, trainings, Family Group Conferences, staff meetings, Permanency conferences, and other emergency meetings.  Request law enforcement, medical, educational reports, run criminal and CPS history, and report abuse.   Utilize the State equipment such as assign laptop, printers, fax machines, and more.  Conduct home studies    Accomplishments:    Basic Skills Development for CPS Conservatorship certificate   Best Title IV-E intern of 2014   Successfully, managed approximately 40 cases of child abuse  Impressed direct supervisor, program director, co-workers, and other professionals with my work ethic.   Complemented multiple of times on my investigation, empathy, and ability to form and sustain positive relationships with challenging clients.  Trusted with important projects such as transporting teenagers and toddlers to other states and  solve issues that required a more tenured worker.          01/2013   to   12/2013     Sales Assosiate    Company Name   Ôºç   City  ,   State

Salesperson  Customer Service  Manage fitting rooms  Work any departmentWork as a team member  Train and guide new workers as requested by
manager.   Fast paced environment  Cashier  Leadership opportunities

















         12/2009   to   08/2012     Company Name   Ôºç   City  ,   State

Salesperson  Customer service  Clean and organize store  Manager assistant  Open and close store  Cash register and responsible for cash  Train and guide new workers  Make orders & answer telephone















          Education     2014     Bachelor  :   Social Work    Texas Woman's University   Ôºç   City  ,   State  ,   United States     President of Child Abuse Prevention Society (2013-2014)  Member of Phi Alpha, national social work honorary society  Selected for the honorable Dean and Chancellors' List  Graduated with Honors (Magna Cum Laude 3.700 -3.899)   Received paid internship with Child Protective Services (2014)            Languages     Bilingual Spanish/English    "
ADVOCATE,"         CUSTOMER SUCCESS ADVOCATE           Professional Profile    Operate a register efficiently and effectively. Keep receiving area organized; maintain cleanliness of area. Assist all customers with any requests and be able to help customers with any questions about electronics.
*Ability to work with customers and employees from a variety of culturally diverse backgrounds.
*Ability to analyze problems/situations and make well-reasoned decisions.
*Communicate with customers clearly and efficiently in person and via telephone.      Qualifications          XP, Vista, Win7, Win8, Win10,)  Strong Knowledge of Linux Operating system and multiple distributions (including: Ubuntu, Linux Mint, CentOS and Redhat)  Proficient in the use of Macintosh Operating Systems  Proficient in navigating and editing registry files  Extensive knowledge using and supporting Microsoft Office Suite 2003, 2007, 2010, 2011 and 2013 (includes: Word, Excel, Powerpoint, Access, Lync, Livemeeting, FrontPage, OneNote, Publisher, Project and more)  Extensive knowledge of instant messaging clients, such as: Microsoft Lync, Skype for Business, Yahoo, Facebook Messaging, Google Hangouts, etc.  Proficient use of video-chat software, such as: Google Hangouts, Skype, ooVoo, etc.  Extensive knowledge using and supporting e-mail clients such as Outlook, Gmail, Mac mail, etc.  Extensive use of Google Apps  Extensive use of virus protection and virus removal software  Extensive knowledge in PC components and peripherals.  Extensive knowledge in building, upgrading and troubleshooting PC's  Proficient in mounting and configuring televisions, audio equipment and security systems.  Introductory knowledge in multiple coding/ programming languages such as: Python, PHP, Javascript and HTML.  Extensive knowledge in recovering failing operating systems and data within corrupted machines  Strong knowledge in RAID storage configurations  Proficient in using mobile devices for email, Lync and other tasks required                Experience      Customer Success Advocate    November 2015   to   Current     Company Name          Ability to support multiple customers via live chat simultaneously.  Monitor chat and ticket queue.  Escalation of tickets/chats to tier II support team when needed.          Technology Support Specialist    June 2013   to   November 2013     Company Name   Ôºç   City  ,   State      Oversee classroom operations; assist with classroom projectors and computers.  Install, maintain and upgrade computer hardware, peripherals and software in the Central/Southern NAU Extended Campuses region.  Assist users via Lync, telephone, email, and in person to troubleshoot and find solutions to problems with computer hardware, software, equipment and other computer issues.  Install, upgrade, maintain and configure anti-virus applications for Faculty, staff and students to maintain full virus protection.  Be a constant support for classrooms / Faculty with computer, projector and network problems.  Also be a continuous resource for all general technical questions.  Modify existing television or computer equipment to adapt to special needs.  Work directly with Faculty, students and staff to support distance education.  Provide strong input on requirements for classroom and computer lab equipment.  Assist with maintaining and creating new documentation for processes used across the state for computer labs, classrooms and user machines.  Determine required hardware upgrades and make recommendations based on the user's needs.  Coordinate with NAU ITS department for academic computing, network infrastructure support, Faculty and other support units for client applications and distance education.  Identify and assist in investigating issues and circumstances and provide recommendations and alternatives to difficult situations/question problems involving staff.  Maintain and create documentation for processes used at statewide campuses for computer labs and users.  Proficient in using the program ""Ghost"" to install images on lab and user machines Monitor NAU's Task Management Environment and work with team to solve and close tickets as they are made.  Assisted in the North Valley building move.  Mounted/installed 25 projectors, set up offices for Faculty and Staff.  Also connected all the lab workstations and classrooms.  Proficient in the use of Active Directory, Diamond and PostGhost Database.  Ability to work with people of culturally diverse backgrounds.  Ability to effectively prioritize, use good judgment, and to make effective use of time.  Demonstrated initiative and productivity while working independently.  Familiarity with TCP/IP networking, routing, network services.          Install Technician    January 2012   to   June 2012         State      Installation of television, audio and security equipment.  Working with audio, video and network wiring/cabling.  Responsibly for mounting televisions, speakers/ sound bars, as well as TV/audio receivers.  Required to set up wired/ wireless networking equipment and properly run cables throughout office/home.          Hardline merchandiser / Electronics Associate    June 2013   to   November 2013     Company Name   Ôºç   City  ,   State            Education      High School Diploma   :     2014    Sandra Day O'Connor High School   Ôºç   City  ,   State              Bachelor of Science   :   Computer Information Technology  ,   2017    Northern Arizona University   Ôºç   City  ,   State      Computer Information Technology          Skills    academic, Active Directory, anti-virus, audio, cables, cabling, hardware upgrades, computer hardware, client, clients, Database, documentation, editing, e-mail, email, FrontPage, Ghost, HTML, PHP, Javascript, Linux, Mac, Macintosh, Messaging, Access, Excel, mail, Microsoft Office Suite, office, Windows Operating Systems, Outlook, Powerpoint, Publisher, Win, Win7, Win8, Word, network wiring, network, networking, Operating Systems, Operating system, PC's, PC components, peripherals, processes, coding, programming, Python, RAID, Redhat, routing, sound, TCP/IP networking, telephone, TV, television, troubleshoot, troubleshooting, upgrading, upgrade, video, Vista   "
ADVOCATE,"         SENIOR MEMBER ADVOCATE       Summary     To obtain a position with a corporation that can benefit from my highly adapted organizational, problem solving, and communication skills with over fifteen years experience.Seasoned customer service specialist with background in providing advice on diverse customer situations.        Accomplishments      #1 in Member Satisfaction Survey's in Sears Corporate Holdings Inc out of 420.  Senior Member Advocate, over 25+ years in the service industry with half of that in management.  Exceeded corporate target for customer satisfaction for nine months in a row.        Experience      Senior Member Advocate     Aug 2013   to   Current      Company Name   Ôºç   City  ,   State     Take service complaints - store complaints and service requests - help members in difficult situations.  Made reasonable procedure exceptions to accommodate unusual customer requests..  Built customer loyalty by placing follow-up calls for customers who reported product issues.  Addressed customer service inquiries in a timely and accurate fashion.         Owner      May 2007   to   Current      Company Name   Ôºç   City  ,   State     Cooking in your own private kitchen.  Party Planning - Updated Menu available per request.  Performed kitchen maintenance for a private facility.  Developed and maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a daily basis.          Project Coordinator     Jan 2013   to   Aug 2013      Company Name   Ôºç   City  ,   State    Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.  Addressed customer questions and concerns regarding products, prices and availability.  Determined the cost and pricing of proposals and bids.        Procurement Specialist      Jan 2012   to   Aug 2012      Company Name   Ôºç   City  ,   State     Supervised material flow, storage and global order fulfillment.  Maintained accurate stock records and schedules.  Oversaw special orders and after-hours, urgent shipping jobs.  Unloaded, picked, staged and loaded products for shipping.         Account Manager     May 2011   to   Dec 2011      Company Name   Ôºç   City  ,   State     Manage accounts for projects in the Semi-conductor field.  Selected products for specific routes according to pick sheets  .Owned team productivity metrics.         Administrative Assistant     Jan 2007   to   Apr 2011      Company Name   Ôºç   City  ,   State     Government Affairs Manage account orders for the federal goverment accounts.  Microsoft Office Excel, Phone Etiquette, US Postal Service Sensitive Security Clearance, Data Entry,.  Dispatcher/customer care.         Dispatcher     Jan 2008   to   Jun 2008      Company Name   Ôºç   City  ,   State    Verified that information in the computer system was up-to-date and accurate.  Compiled statistical information for special reports.  Created monthly reports for records, closed terminated records and completed chart audits.  Developed and created a more effective filing system to accelerate paperwork processing.        Customer service / Dispatch manager      Jan 2003   to   Sep 2007      Company Name   Ôºç   City  ,   State     Dispatch Facility in San Marcos - set up routes for the tech's and helped member's with appts.  Helped member's with difficult situations with the techs and their accounts.  started out as a customer service - sales rep.  Selected the most efficient routes in compliance with delivery instructions and fuel policy.  Established long-term customer relationships through prompt and courteous service.  Resolved customer complaints and adjusted orders.         Seasonal Dept Manager     Jun 1999   to   Dec 2002      Company Name   Ôºç   City  ,   State     Seasonal Department manager - for all of the seasons.  Helped with the inventory - scheduling and management with the other agents on the floor - and helped the customers with their issues for sales/profits.         Education      Bachelor's Degree  ,   Business and Managerial Economics, Human Services   May 2012     University of Phoenix   Ôºç   City  ,   State     Business and Managerial Economics, Human Services       Associate Degree  ,   Human Services, Business and Managerial Economics   May 2002     IVY Tech State College   Ôºç   City  ,   State     Human Services, Business and Managerial Economics       Bachelor's Degree     January 2002     The Culinary Institute of America                Master's Degree     January 2002     The Culinary Institute of America                     January 1995     Paul Harding High School                Languages    English
Fluent      Highlights          70+ Wpm  Public Speaking  Ability to organize and establish filing systems  Data Entry  Administrative Assistant  Communication Skills  DOMS applications, AS/400, Microsoft applications, outlook, Lync Connentions  People Soft  Phone Etiquette  Customer Relationship Management        Client relations specialist  Conflict resolution techniques  Meticulous attention to detail  Focused on customer satisfaction  Skilled multi-tasker  oracle / ciboodle / microsoft / linux software proficiency  Deadline-oriented            Skills    account management, Administrative Assistant, Analyst, Microsoft applications, AS/400, A/s 400, Communication Skills, Computer applications, Cooking, Customer Relationship Management, customer service, customer care, Data Entry, DOS, English, filing, Government, inventory, LANGUAGES, Materials, Microsoft Excel, Excel, Microsoft Office, Microsoft Outlook, outlook, People Soft, presentation skills, Procurement, Public Speaking, sales, San, scheduling, Security Clearance, phone skills, Phone Etiquette   "
ADVOCATE,"         CUSTOMER SERVICE ADVOCATE II           Summary     Qualified Lead Customer Service Representative with 16 + years in fast-paced customer service utility office environment and Affordable Care Reform. Personable and professional under pressure. At the utility company I was responsible for the day in and day out operations of a busy utility office as both lead customer service representative and assistant to my local manager. I handled everything from time sheets for the entire office to payments made by our customers. For the last six months I have been employed with Kelly Services and worked in MarketPlace Operations at BlueCross BlueShield where I provided accurate, prompt and courteous responses to all inquiries by members internal and external , agents and providers. I handled inquires that required extensive research, coordination with other departments and accurately documented information. Received positive feedback from members, agents and management regarding work performance.         Highlights          Exceptional communication skills   Filing and data archiving   Creative problem solver   Professional phone etiquette   MS Windows proficient   Customer service-oriented   Quick learner   Flexible   Proficient in cash management   Works well under pressure   Credit card processing   Appointment setting   Advanced clerical knowledge   High level of accuracy   Strong account analysis skills   MS Office expert Self-sufficient   Committed to maintaining data integrity   Excellent time management skills   Independent worker Detail-oriented   Computer proficient   Expertise in invoice and payment transactions PowerPoint knowledge PeopleSoft expert      CES System   Claims Experience  SEIN  SEIU  FIPS  PIRS  Aclaims  Ebill  Call Center              Experience      Customer Service Advocate II    October 2014   to   March 2015     Company Name   Ôºç   City  ,   State     I worked at MarketPlace Operations at BlueCross BlueShield where I provided accurate, prompt and courteous responses to all inquiries by members internal and external , agents and providers in a call center setting. I handled inquires that required extensive research, coordination with other departments and accurately documented information.  I worked using the CES system along with Aclaims, Ebill, PIRS, FIPS , SEIU, RMIM, RMIH, and INFP's. I received positive feedback from members, agents and management regarding my work performance.           Customer Service Representatives    November 1998   to   September 2014     Company Name   Ôºç   City  ,   State     Responsible for entering all payments for the office every day. The money amount was a high as $25,000 some days. Answered an average of 200 call per day by addressing customer inquiries, solving problems and providing information about their utility service. Greeted customers entering the office and addressed their needs with billing, payment or setting up their utility accounts. Entered time sheet information for all employees at our local office and scheduled meetings for manager. Responsible for all paperwork turned in by employees that need to be entered for company and OSHA requirements. Responsible for all statistical information required on a monthly basis by our corporate headquarters. Responsible for entering all information pertaining to inventory of equipment, scheduling any transfer or pick up of equipment. Handled all invoices and payment to vendors for the local office. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Set up and explained utility accounts to new customers. Responsible for emergency situations with customers and making sure information has been given to the proper person to resolve the problem. Responsible during emergency weather or hazards to be on site at work to help with customer needs. Described products to customers and accurately explained details about the programs that were offered. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Participated in physical inventory counts every quarter.         Education      High School Diploma   :   Education. I      Coastal Carolina University   Ôºç   City  ,   State  ,   US     High School Diploma: Coastal Carolina University - Conway, SC I attended Coastal Carolina University with a major in Education. I left one semester before finishing my degree due to family obligations.  My last three semesters I earned 4.0 each semester. My GPA was 3.6 when I left school.                     Skills     Accounting, Accounts To, Basis, Billing, Customer Inquiries, Customer Service, Inventory, Invoices, Invoicing, Payments, Receptionist, Retail Sales, Scheduling, Shipping, The Accounting, Account Analysis, Archiving, Cash, Cash Management, Clerical, Credit, Credit Card, Customer Service Representative, Data Archiving, Data Integrity, Detail-oriented, Etiquette, Filing, Forecasting, Invoice, Ms Office, Operations, Peoplesoft, Phone Etiquette, Powerpoint, Problem Solver, Time Management, CES, Claims, PIRS, FIPS, Ebill, Aclaims, RMIM, RMIH, SEIU    "
ADVOCATE,"         CHILD ADVOCATE MANAGER       Summary    To apply creative problem solving and management skills with a growing company. To manage people and interface with customers while using my skill in the best possible way to achieve organizational goals.      Highlights          Active Listening  Time Management  Service Orientation  Critical Thinking       Reading Comprehension   Systems Analysis  Instructing  Judgment and Decision Making            Accomplishments      Established and executed marketing ideas for internal customers. This program resulted in consistent service, higher levels of service, and improved¬†relationships with other events.¬†  Developed forms and procedures designed to streamline administrative programs.  Selected to participate as the lead coach on task force that instructed various grades between 2nd and 5th grade.¬†Also¬†guided a combined classroom of 9th and 12th graders to educate on sports and life skills.        Experience     01/2015   to   Current     Child Advocate Manager    Company Name   Ôºç   City  ,   State      Evaluate personal characteristics and home conditions of foster home or adoption applicants Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children who face problems, such as disabilities, abuse, or poverty.  Maintain case history records and prepare reports.  Counsel parents with child rearing problems, interviewing the child and family to determine whether further action is required.  Address legal issues, such as child abuse and discipline, assisting with hearings and providing testimony to inform custody arrangements.  Develop and review service plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided.  Collect supplementary information needed to assist client, such as employment records, medical records, or school reports.¬†¬†¬†         10/2014   to   01/2015     Data Processor    Company Name   Ôºç   City  ,   State      Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.  Check to ensure that appropriate changes were made to resolve customers' problems.  Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.  Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.  Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.         06/2014   to   10/2014     Seasonal Activities Coordinator    Company Name   Ôºç   City  ,   State      Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.  Manage the daily operations of recreational facilities.  Administer first aid according to prescribed procedures and notify emergency medical personnel when necessary.  Organize, lead, and promote interest in recreational activities, such as arts, crafts, sports, games, camping, and hobbies.  Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.         05/2012   to   05/2014     Assistant Manager    Company Name   Ôºç   City  ,   State      Provide training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events, or tours.  Plan, organize, and conduct practice sessions.  Explain and enforce safety rules and regulations.  Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance.  Instruct individuals or groups in sports rules, game strategies, and performance principles, such as specific ways of moving the body, hands, or feet, to achieve desired results.         09/2011   to   04/2012     Professional International Athlete    Company Name   Ôºç   City  ,   State      Assess performance following athletic competition, identifying strengths and weaknesses and making adjustments to improve future performance.  Maintain equipment used in a particular sport.  Attend scheduled practice or training sessions.  Maintain optimum physical fitness levels by training regularly, following nutrition plans, or consulting with health professionals.  Participate in athletic events or competitive sports, according to established rules and regulations.         04/2011   to   09/2011     Rental Agent    Company Name   Ôºç   City  ,   State      Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.  Compute charges for merchandise or services and receive payments.  Answer telephones to provide information and receive orders.  Provide information about rental items, such as availability, operation, or description.  Rent items, arrange for provision of services to customers, and accept returns.          Education     2014     Master of Education in Leadership and Learning      Jacksonville University   Ôºç   City  ,   State             2011     Bachelor of Science  :   Sociology    Jacksonville University   Ôºç   City  ,   State        Alpha Kappa Delta International Sociology   Honor Society Member  2011   Graduated Cum Laude Honors in Sociology 3.7         2006     High School Diploma  :   General    Robert E. Lee High School   Ôºç   City  ,   State              Skills      Strong Work Ethnic  Adaptability  Professionalism  Honesty and Integrity  Willingness To Learn        Volunteer Experience      American Cancer Society   Hubbard House   Potter's House Christian Fellowship Church Refugee  Wolfson Children's Hospital      "
ADVOCATE,"         CHILD FAMILY ADVOCATE           Professional Profile     Talented administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and Quick Books-software skills. Fearless Child Family Advocate comfortable taking a stand against threats to a child's safety or well-being. Works directly with government officials, children and families to find the best care possible for every child.       Qualifications          Attentive listener  Sensitive  Family maintenance  Detail-oriented      Excellent interpersonal skills  Team player  Staff development            Relevant Experience     Served many program participants who went on to earn high school diplomas or GEDs.  Increased office organization by developing more efficient filing system and customer database protocols.  Led support groups to help parents regain and improve their parent-child bond.       Experience      Child Family Advocate    August 2013   to   Current     Company Name   Ôºç   City  ,   State      Collaborated with community members to educate the public regarding issues such as drug abuse prevention and traffic safety.  Collaborated with community leaders, organizations and public agencies to promote the organizations community service programs.  Maintained daily records of children's individual activities, behaviors, meals and naps.  Created and implemented developmentally-appropriate curriculum that addressed all learning styles.  Established a safe play environment for the children.  Supervised children on field trips to local parks, fire stations and zoos.  Directed all protective placement, case management, parent education and family reunification activities.  Advised patients on community resources, made referrals and devised realistic treatment plans.Communicated with public social and welfare agencies to obtain and provide information.          Customer Services Team Lead    October 2010   to   March 2013     Company Name   Ôºç   City  ,   State       Surpassed revenue goals in four consecutive quarters.      Created training manuals targeted at resolving even the most difficult customer issues.      Developed, implemented and monitored programs to maximize customer satisfaction.     Interviewed, hired and trained new quality customer service representatives.     Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.            Customer Service/Banking     November 2007   to   March 2009     Company Name   Ôºç   City  ,   State       Collected customer feedback and made process changes to exceed customer satisfaction goals.      Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.      Opened new customer accounts, including checking, savings and lines of credit.     Examined checks for identification and endorsement.     Processed treasury, tax and loan payments.            Administrative Assistant    August 2007   to   November 2007     Company Name   Ôºç   City  ,   State       Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.     Dispersed incoming mail to correct recipients throughout the office.      Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.     Received and distributed faxes and mail in a timely manner.            Call Center/Phone Representative/Collector    August 2005   to   November 2007     Company Name   Ôºç   City  ,   State       Computed accurate sales prices for purchase transactions.     Eliminated outdated records by sending the records to be scanned.     Identified and resolved system and account issues.     Verified and logged in deadlines forresponding to daily inquiries.            Education      l Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment

 l Continuing education in Human Services        Greenville College

 l Desktop publishing workshop   Ôºç   City  ,   State              Skills      scheduling appointments  AS 400, budgets  call center  Customer service  financial, funds  Labor Relations  Leadership  Sales     "
ADVOCATE,"         CUSTOMER SERVICE ADVOCATE           Professional Summary     Talented Customer Service manager skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. A sales manager skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.Energetic and reliable Retail Sales manager skilled in high-end merchandise environments.       Core Qualifications         Superb sales professional          Store planning and design Strong communication skills  Detail-oriented Personnel training and development. Time management Proficient in MS Office     Strong organizational skills  Active listening skills  Seasoned in conflict resolution  Telephone inquiries specialist            Experience      Customer Service Advocate    March 2015   to   Current     Company Name   -   City  ,   State     Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.Provided accurate and appropriate information in response to customer inquiries.         Sales Manager    October 1995   to   February 2014     Company Name   -   City  ,   State      Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Trained staff to deliver outstanding customer service.Contributed to merchandising ideas at team sale meetings.Reorganized the sales floor to meet company demands.Stocked and restocked inventory when shipments were received.Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.Demonstrated that customers come first by serving them with a sense of urgency.Shared product knowledge with customers while making personal recommendations.Recommended and helped customers select merchandise based on their needs.  Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.  Served as liaison between customers, store personnel and various store departments.Informed customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer service policies and service level standards.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.  Hired and trained all sales staff for new store location.  Trained in negotiations and time management.  Determined staff promotions and demotions and terminated employees when necessary.  Addressed and corrected sales staff communication issues in a tactful and effective manner.  Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts.  Worked closely with the district manager to formulate and build the store brand.  Helped determine movement/placement of incoming merchandise.  Designed displays to make the store experience interactive and engaging.  Displayed the appropriate signage for products and sales promotions.  Arranged items in favorable positions and areas of the store for optimal sales.  Established and maintained proper high traffic displays, resulting in increased sales.  Conducted staff meetings with sales personnel to introduce new merchandise.  Researched current and past business performance using on-line systems and available reports.  Effectively communicated and coordinated execution of the plano-gram with store management.          Sales Manager    October 1989   to   July 1995     Company Name   -   City  ,   State      Managed a $30,000 monthly sales portfolio.Served as liaison between customers, store personnel and various store departments.  Answered customers' questions and addressed problems and complaints in person and via phone.  Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.  Maintained friendly and professional customer interactions.  Trained new employees on company customer service policies and service level standards.  Managed sales staff of 6 members.  Delivered excellent customer service by greeting and assisting each customer.  Contributed to merchandising ideas at team sale meetings.  Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.  Determined staff promotions and demotions, and terminated employees when necessary.  Designed displays to make the store experience interactive and engaging.  Displayed the appropriate signage for products and sales promotions.  Effectively communicated and coordinated execution of the plano-gram with store management.          Data Entry operator    September 1985   to   June 1989     Company Name   -   City  ,   State      Verified and logged in deadlines for responding to daily inquiries.Assisted with payroll preparation and entered data into.  cumulative payroll document.Verified that information in the computer system was up-to-date and accurate.  Promoted.  positive customer and associate relations through courtesy, service and professional appearance.          Loan Servicing Representative    August 1984   to   August 1985     Company Name   -   City  ,   State      Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Assisted with the development of the call center's operations, quality and training processes.Led a team of customer service representatives to increase service center profitability.          Accomplishments      Awarded annual merit increases during the first 15 years of employment.  Consistently exceeded daily sales targets with an average of 5000+ in sales each day.  Managed a successful sales team of 20 members who consistently exceeded sales goals by 80% each month.  Successfully managed $1.4 million in merchandise per day.  Fulfilled all supervisory duties when Store Manager was on vacation.  Interviewed applicants and successfully staffed any vacancies throughout store, focusing primarily on assigned areas.  Routinely helped as many as 20 customers each day in a high-volume retail outlet.  Promoted to Call Center lead within 6 months of employment.        Education      High School Diploma   :   General-Business Communications  ,   1983    William Penn Vo-tech          Harrisburg   -     State  ,   USA    General-Business Communications        Morgan State University   -   City  ,   State  ,   USA              Skills     Computer literate, telephone skills, creative problem solving, resolving cash receipt discrepancies.  Strong communication skills, careful and active listener,  customer satisfaction training, excellent customer service skills with monthly training and development on coaching to achieve higher levels of sales. Detail-oriented, merchandising seminars in fashion, inventory.  MS Office proficient, Microsoft word, Microsoft outlook, Writing letters and memos.  Personnel training on policies and processes, Time management involving scheduling and payroll . Professional and friendly.      "
ADVOCATE,"         CUSTOMER SERVICE ADVOCATE           Summary     Detail-oriented Administrative/ Clerical support with extensive experience performing medical clerical duties and supporting 5 physicians in a busy medical office. Expertise includes with excellent communication skills demonstrated by18 years of experience, verifying insurance coverage, records reviews and schedule maintenance.       Highlights          Results-oriented  Maintains strict confidentiality   Meticulous attention to detail      Excellent communication skills  Team player with positive attitude  Strong work ethics             Experience      Customer Service Advocate    May 2014   to   Current     Company Name   Ôºç   City  ,   State      Provided accurate and appropriate information in response to customer inquiries by Medicare Part B providers   Explain Medicare Part B claim denials and how to correct claim for payment.  Provide reference and resource material to providers and conduct research into some denials   Verify and confirm beneficiary eligibility in Medicare Part A and B.  Strictly followed all federal and state guidelines for release of information.  Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.          Customer Service Representative    September 2013   to   May 2014     Company Name   Ôºç   City  ,   State      Addressed customer service inquiries in a timely and accurate fashion.  Explaining current Medicare D drug plan to members   Taking medication refill orders   Researching plan design copay structures and formulary change   Providing pleasant, accurate customer service   Providing information regarding changes to Medicare Part D drug plan structures Providing Medicare mandates procedures and updates.          Surgery Scheduler    March 1999   to   June 2013     Company Name   Ôºç   City  ,   State      Efficiently performed insurance verification and pre-certification and pre-authorization functions.  Sending redetermination to insurance both private and government for surgical procedures   Coordinate surgery schedule with patient, physician and operating room and p rovide patients with detailed information regarding dates, time scheduled and necessary    Arrange and schedule pre-operative test for patient and maintains operating room schedule instructions, as directed by physicians.  Contact patient to remind of post-operative instructions, as directed by physicians.  Working knowing in Star Panel, Epic Hyperspace, and other systems   Verify patient eligibility, coverage for procedure,obtain pre-certifications, authorizations for procedures and tests ordered by physician.  Notify and forward paperwork for insurance certification to Billing Office and obtain additional paperwork if needed for compliance.  Responds to written and telephone inquiries from carriers regarding surgeries   Perform clerical duties to support  physicians and the surgery scheduling function regarding patient and surgery information           Office Assistant III    February 1996   to   March 1999     Company Name   Ôºç   City  ,   State      Responsible for printing daily schedules to pull medical records for clinic appointments and surgeries.  Recorded and filed patient data and medical records   Scanned and indexed clinic notes, pathology reports, lab tests, financial information in Electronic health record system   Performed various administrative duties, including data entry and document preparation.  Eliminated outdated records  on annual basis by sending the records to be scanned   Assisting medical students, doctors, nurses and secretaries archival retrieval   Pick up, sort and distribute mail for clinic.          Clerk III    January 1995   to   February 1996     Company Name   Ôºç   City  ,   State      Developed and created a more effective filing system to accelerate paperwork processing.  Printing daily schedules, pull medical records for clinic.  Verified that information in the computer system was up-to-date and accurate for appointments and surgery.  Dispersed incoming mail to correct recipients throughout the office.          Education      Bachelor of Science   :   Health Care Administration  with Concentration in Management  ,   1991    University of Phoenix   Ôºç   City  ,   State       Health Care Administration ,still in progress will graduate June 2016         High School Diploma   :   Psychology   ,   1990    Belmont University   Ôºç   City  ,   State       Studies included Statistical Mathematics, Western Civilizations , Majoring in Psychology  Minor in Sociology            Algebra I & II      Stratford High School   Ôºç   City  ,   State         Studies included Algebra I &II and Trigonometry, Geometry and French I &II H         Accomplishments      Healthcare Administration- still in progress Accomplishments Certificate thru Vanderbilt Training and Development Organizational Skills Certificate received on June 22, 2000.  Attendance in Tenn-care in-service May 2003, January 2004, March 2004, July 2005, August 2005 for BCBS pre-certs.  Working knowledge in Excel and with CPT coding, Completion of Administrative Assistants Conference September 2008.        Skills      Scheduling, Strong verbal skills, Excellent written skills, ICD-9 and CPT coding     "
ADVOCATE,"         QUALITY ASSURANCE ADVOCATE           Summary    I have recently completed five years of military service with the United States Army. During my tenure in the service, I have acquired training and experience in a variety of areas including human resources management, staff training, operations management, customer service, and personnel administration. As you will note from my resume, I have progressed through several levels of leadership responsibilities and have excelled in consistently exceeding organizational goals for productivity and quality.
Based on my diverse experience, extensive training, and strong work ethic, I am confident that I would quickly become a valuable member of your organization. It would be my pleasure to meet with you in person, to further discuss my qualifications. Thank you for your time and consideration. I look forward to speaking with you by the end of the week.
Sincerely,
Jeanette Bellamy To obtain a position utilizing my skills to achieve organizational goals      Highlights          Troubleshooting proficiency  Microsoft Office expert  Strong ActiveX troubleshooting skills  DHCP/DNS Ethernet and Firewall proficient  MS Office proficiency      Accomplished with mobile devices  Proficient in AVG, Printers, PC Security systems  Patient and diligent  Exceptional telephone etiquette            Experience      QUALITY ASSURANCE ADVOCATE     August 2014   to   Current     Company Name   Ôºç   City  ,   State      Time 40 hrs/week Audit and report on customer interactions using the current Time Warner Cable Quality program Utilizing the Time Warner Cable Quality database, recording platforms, and analytics tools, perform trend based auditing and data entry Calibrate for consistency Hold supervisor forums Support New Hire training via role play and mentoring Use of speech analytics to facilitate and monitor trends Active in site level events supporting the Quality initiative (this may include mentoring, new hire support, recognition events, etc.).          SIGNATURE HOME ADVISOR     May 2013   to   August 2014     Company Name   Ôºç   City  ,   State      Time 40 hrs/week Responsible for providing quality service to customers via phone in account activation, maintenance, billing, problem solving, modification, enhancement and when required, de-activation.  Maintains a focus on sales culture by upselling products and services to existing customers and making customer retention a priority.  Utilizes a thorough knowledge of billing system functions, order entry processes, TWC marketing strategies and pricing structure, TWC products and services, and troubleshooting of those products and services.  Troubleshoots with TWC subscribers who are having difficulty with video and data services utilizing all available diagnostic tools.          RETAIL SALES CONSULTANT    April 2012   to   April 2013     Company Name   Ôºç   City  ,   State      Time 30 hrs/week.  Sold all products and services offered by the Company.  Met all sales objectives and handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.  Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features.          LEASING CONSULTANT    July 2011   to   April 2012     Company Name   Ôºç   City  ,   State      Time 30 hrs/week.  Interacted with prospective and current residents to explain the apartment community and its units, along with the benefits of the living there to achieve maximum occupancy and net operating income.  Responsible for ensuring that the entire leasing process is completed in accordance with the policies and procedures outlined in the Management Excellence Series.  Assisted with preparing leasing paperwork (i.e.  applications, lease agreements, addenda, employment checks, credit checks and leasing move-in packets.), collecting and safeguarding of all monies, maintaining all resident files, and completing of service request forms.          INTERN STUDENT    September 2010   to   May 2011     Company Name   Ôºç   City  ,   State      Time 30 hrs/week Analyzed and resolved both simple and complex computer problems Provided effective, courteous, and timely responses to requests for service Maintained confidentiality and integrity of information residing on client systems, as well as physical security of those systems Integrated clients' desktop systems with supported RIT systems and servers.          HUMAN RESOURCE ASSISTANT    May 2008   to   December 2009     Company Name   Ôºç   City  ,   State      Time 40hrs/week Conducted either the pre-enlistment and/or the pre-accession interview of applicants Questioned applicants to obtain and/or verify complete data required for entry into the military service Acquired training and experience in a variety of areas including human resources management, staff training, and personnel administration Broke down, assembled, and distributed applicant enlistment record packets for all services Determined types of orders and pertinent information from enlistment documents.          HUMAN RESOURCE MANAGER    November 2002   to   July 2007     Company Name   Ôºç   City  ,   State      Time 40hrs/week Completed five years with the U.S.  Army, gained upper-level manager status Participated in the complete revitalization and overhaul of the U.S.  Military in general Supervised employees In/out processing, over 10,000 employee records, customer 			service, and employee personnel actions Led company to receiving one of the top finance awards in the Responsible for database accuracy for more than 20,000 employee records on a daily basis.          Education      Bachelor of Science   :   Business Administration Computer Information Systems  ,   May 2013    North Carolina Central University   Ôºç   City  ,   State      Business Administration Computer Information Systems        Master of Science Administration of Justice   :   Law Enforcement Organizations  ,   March 2016    University of Phoenix   Ôºç   City  ,   State      Law Enforcement Organizations        Associate of Applied Science   :   Computer Network Systems  ,   December 2009    ITT Technical Institute   Ôºç   City  ,   State      Computer Network Systems        Interests    ITT Technical Institute, Gamma Beta Phi Honor Society
  NCCU, Iota Tau Chapter of Phi Beta Lambda, INC      Skills    administrative, Army, auditing, benefits, billing, billing system, Cable, contracts, credit, client, clients, customer 			service, data entry, database, features, filing, finance, focus, forms, human resources management, inventory, marketing strategies, mentoring, order entry, personnel, policies, pricing, problem solving, processes, Quality, receiving, recording, sales, servers, speech, staff training, supervisor, phone, trend, troubleshooting, video      Additional Information      ACTIVITIES
  ITT Technical Institute, Gamma Beta Phi Honor Society
  NCCU, Iota Tau Chapter of Phi Beta Lambda, INC     "
ADVOCATE,"         COURT APPOINTED SPECIAL ADVOCATE           Summary     Financial professional who is a self-starter and capable of effectively functioning with minimum supervision. Known for taking initiative and skilled at meeting challenges and deadlines. A team player who is attentive to detail and produces quality results. Computer proficient. Areas of expertise include:   Analysis  Accounts Payable/Payroll  Microsoft Office  Written and Verbal Communications  Detail Oriented  Multi Tasking  Organization/Prioritizing   Data Entry         Highlights          Strategic and financial planning expert  Process implementation  Staff leadership and development  Strength in financial planning  Account reconciliations  Customer relations         Word  PowerPoint  Access  Excel  Microsoft Office  Facebook  Twitter            Accomplishments     Provided suggestions and helped to develop a formal plan for the reconstruction of a local Bloomington restaurant.        Experience      Company Name     January 2015   to   Current     Court Appointed Special Advocate   City  ,   State      Reviewed documents and records, interviewed the children, family members and professionals in their lives.  Provided written reports at court hearings.  Advocated for the child's best interests and provided testimony when necessary.  Helped the child understand the court proceedings.  Ensured that the children and their family are receiving appropriate services and advocated for those that are not immediately available.  Bring concerns about the child's health, education, mental health, etc. to the appropriate professionals.  Monitored case plans and court orders, Checked to see that plans are being followed and mandated review hearings are being held.  Updated the court on developments with agencies and family members. Ensured that appropriate motions are filed on behalf of the child so the court knows about any changes in the child's situation.          Company Name     May 2014   to   August 2014     Cashier   City  ,   State      Computed and recorded totals of transactions.  Issued receipts, refunds, credits, or change due to customers.  Resolved customer complaints.  Calculated total payments received during a time period, and reconciled this with total sales.  Answered customers' questions, and provided information on procedures or policies.  Compiled and maintained non-monetary reports and records.  Kept periodic balance sheets of amounts and numbers of transactions.          Company Name     January 2010   to   May 2012     Event Planner   City  ,   State      Collaborated with diverse faculties and students to prepare annually parties, and organize holiday travel, and athletic game.  Created executive analysis reports highlighting business issues, potential risks and profit opportunities.  Assigned diverse talented team member different missions and gave feedback on 	work process to the manager.  Negotiated and reviewed business contracts and financial models with profitability and financial success in mind.          Company Name     August 2008   to   October 2009     Manager Assistant   City  ,   State      Facilitated and planned all conferences, meetings and presentations for the manager.  Assigned team members to different projects to improve the quality of public areas.  Communicated with local residents on mission of the committee and provided 	these comments to the manager in order to improve neighborhood strategy.  Designed questionnaire to collect feedback from our clients and developed a plan to solve the issue.  Tracked progress of committee members and reported to the manager.  Attended weekly trainings provided by the committee.  Researched market trends and surveys and used information to stimulate business and revenue growth.          Education      Indiana University Bloomington     May 2016       Bachelor of Science  :   Public Financial Management; Mathematics     City  ,   State  ,   U.S    GPA:   GPA: 3.28/4.00     International Business and Economics coursework          Work History      Company Name     January 2015   to   Current     Court Appointed Special Advocate   City  ,   State            Company Name     May 2014   to   August 2014     Cashier   City  ,   State            Company Name     January 2010   to   May 2012     Event Planner   City  ,   State            Company Name     August 2008   to   October 2009     Manager Assistant   City  ,   State            Interests     Experienced Decorator, 8 years painting learning experiences  Information Technology  Reading  Music  Movie  Swimming  Yoga       Languages     Fluent in English and Chinese.       Skills     Chinese, Conferences, Clients, English, Meetings, Access, Excel, Microsoft Office, PowerPoint, Word, Business Presentations, Progress, Quality, Strategy    "
ADVOCATE,"         BENEFIT ADVOCATE SUPERVISOR           Summary    Represent a reputable company as an Underwriter, proving my value by building and
supporting a healthy and profitable book of business.      Highlights          Licensed Property, Casualty, Life and Disabilty Insurance Agent in Washington.  Technical and Soft Skill Coaching, Supervising, Coverage Counseling, Training.  Development of Training Materials, Workflows, Procedures, SharePoint Sites, Wiki Pages,  Quality Assurance Programs, Form Letters and Newsletter Articles.  Problem Solving, De-Escalations, Employee Development, Quality Assurance  Work Force Management, Time Keeping, Vacation Scheduling, Attendance and  Schedule Adherence Coaching, Hiring, Employee Onboarding and Termination.  Customer Care, Front-Line Underwriting, Needs Analysis, Cross Selling,  Up Selling, Endorsing Policies, Billing Analysis, Collaboration, Project Management.  Proficient with MS Windows, MS Office, Applied Epic, Vertafore Sagitta / BenefitPoint, CC Pulse,  Verint Impact 360, Verba, Kronos, MyTime, DocuSign, Taleo, Cisco Enterprise/Finesse/Admin/Report Server, SalesForce Service Cloud and more.  Running reports, analyzing and organizing data in Excel using pivot tables.  Experience with products and services of a multitude of insurance carriers, including but not limited to American Modern, Chubb, Dairyland, Foremost, Kemper, RLI, Mapfre,  MetLife, Mutual of Enumclaw, PersonalUmbrella.com, Progressive, Safeco, Travelers, Premera Blue Cross, Regence Blue Shield, United Healthcare, Aetna, Cigna, Kaiser Permanente, Group Health, Symetra, Unum, Delta Dental, Willamette Dental and VSP.                Experience      Benefit Advocate Supervisor    May 2014   to   Current     Company Name   Ôºç   City  ,   State      Provide guidance and direction to a team of Licensed Life and Disability Benefit Advocates Present and promote Benefit Advocate services to both internal and external prospects.  Assist Consultants and Client HR with advanced needs, sensitive and escalated issues.  Provide guidance and assistance on insurance questions, client relations, carrier issues, guidelines, technical support and more.  Coordinate daily operations, manage schedule and attendance adherence.  Coach and train advocates on systems, benefits, carrier guidelines and soft skills.  Conduct regular quality assurance, one-on-one's, performance reviews and team meetings.  Monitor department service levels to ensure that quality customer service is maintained.  Perform the work of Benefit Advocate during peak periods and take call escalations.  Implement new systems and improve processes to create efficiencies.          Customer Service Supervisor    November 2011   to   May 2014     Company Name   Ôºç   City  ,   State      Coach and provide guidance to 14 Licensed Property & Casualty Customer Service Agents Coordinate daily operations, manage schedule and attendance adherence.  Support training and reinforce process recommendations aimed at developing a high performance team with an emphasis on account management and sales support.  Conduct regular one-on-one's, performance reviews and team meetings.  Monitor department service levels to ensure that quality customer service is maintained.  Provide guidance and assistance on Insurance questions, customer relations, carrier issues, underwriter guidelines, technical support and more.  Act as Hiring Manager, seeking talent, organizing interviews and making hiring decisions.  Side by Side and remote monitoring for quality, performance and adherence purposes.  Perform the work of customer service agent during peak periods and take call escalations.  Create and represent the department on special projects/initiatives.          Customer Service Lead    September 2005   to   October 2011     Company Name   Ôºç   City  ,   State      Assist department supervisors with the coaching, training and mentoring of Customer.  Service Agents.  Monitor department productivity, take escalated calls, answer questions.  and provide assistance to co-workers.  Take 40+ calls per day, assisting insured's and.  agents with policy billing and servicing needs.  Take on projects as needed.          Education      Bachelor of Social Sciences   :     2009    University of Washington          Law, Gender and Ethnicity The National Alliance for Insurance Education and Research  Current Certified Insurance Councilor - Agency Management, Life & Health, Commercial Property Goal to complete Personal Lines and Commercial Casualty by the end of the year 2016 to earn my CIC designation.         Skills    account management, Agency, benefits, Billing, Cisco, Coach, Coaching, com, Counseling, Client, client relations, customer relations, Customer Service, Customer Care, direction, Hiring, HR, Insurance, Kronos, Law, Letters, meetings, mentoring, Excel, MS Office, SharePoint, MS Windows, Needs Analysis, Enterprise, Newsletter, organizing, peak, performance reviews, pivot tables, Policies, Problem Solving, improve processes, Project Management, quality, quality assurance, Research, Selling, sales support, Scheduling, Supervising, technical support, Employee Development, Training Materials, underwriter, Underwriting, Articles   "
ADVOCATE,"         COMMUNITY RELATIONS ADVOCATE SUPERVISOR       Summary    To be afforded the opportunity to apply my advanced administrative, problem solving, organizational and sales abilities towards achieving continuous, improved business performance for a growing/stable organization. Professional Accomplishments/ Skills & Attributes: Developed and implemented the St. Philips' College Truck Driving Program. Successfully implemented introductory class for prospective adoptive parents, which increased applicants by 80%. Balanced Dave Thomas Foundation/UJIMA budget and adhered to reporting criteria; increasing options for future grant applications. Lead fundraising for local schools, churches and other local non-profit organizations. Possess strong interpersonal relations, written and verbal communication skills. Interacts easily with people of diverse backgrounds, cultures, and socio-economic backgrounds. Exceptional organizational and time management skills. Ability to work well within a team, manages multiple tasks, identify and resolve issues. Proficient Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Internet.           Experience     10/2012   -   Current     Company Name   Ôºç   City  ,   State    Community Relations Advocate Supervisor        Cultivated relationships with community contacts, location sponsors, property managers, property owners and non-profit organizations  Initiated beneficial partnerships with local municipalities and non-profit organization to support company growth organizations (City of Houston, Solid Waste Management Department and City of Santa Fe)  Coordinated with marketing team for various events in researching and generating referrals         08/2000   -   10/2012     Company Name   Ôºç   City  ,   State    Program Director        Implementation of marketing plans, including product positioning, campaign strategies, and market strategy insights.  Utilized strong communication and public relations skills for existing and potential clients  Organized and executed the recruitment of prospective students for various training programs  Managed all aspects of the enrollment process including interviewing, advising, tours, orientation, and processing paperwork  Counseled enrolled students on career options and job opportunities Cultivated relationships with community contacts, location sponsors, property managers, property owners and non-profit organizations  Administered department operations; duties including training, database maintenance and customer service  Generated accurate weekly reports or client status and followed up in a timely manner.  Acknowledged for consistently meeting trial date deadlines.  Supervised a team of 20-30 team members  Adhere to Privacy Act and Health Insurance Portability & Accountability Act (HIPAA) requirements as it relates to confidentiality of information released.  Created and executed recruiting campaigns for prospective adoptive parents  Developed partnerships to support organizational growth for board of directors, prospective adoptive parents, government local and state agencies, business owners, churches and non-profit organizations  Determined eligibility, oversaw and tracked application process; responded to various inquires and acted as an advocate for prospective adoptive parents who encountered difficulty         06/2000   -   09/2002     Company Name   Ôºç   City  ,   State    Case Manager        Served as liaison for sponsoring school, St Philips College and International Truck Driving Program  Implemented program procedures, interviewing process and organized operations  Spearheaded recruitment of prospective students and potential employers  Identified contacts and resources for student supportive services (tuition assistance, job placement, etc.)         03/1996   -   06/2000     Company Name   Ôºç   City  ,   State    Recruiter and Case Manager        Responsible for recruiting, interviewing, and determining eligibility for economically disadvantaged youth for summer work programs  Partnered with local nonprofit organizations, county, city and state agencies for youth to market employment opportunities  Documented case management services in accordance to JTPA requirements          Education          University of Houston Clear Lake   Ôºç   City  ,   State  ,   US    Bachelor  :   Interdisciplinary    Bachelor of Interdisciplinary Studies EC-6 Generalist w EC-12 Special Education, University of Houston Clear Lake, Houston, TX. (In progress, Anticipated completion Spring 2016) Activities/Community Involvement: Volunteer at local food distribution bank Volunteer for the Greater Arc of Houston Assistant Coordinator for San Antonio annual Juneteenth Celebration Dinner Member of Council for Exceptional Children         Certifications    HIPAA      Professional Affiliations    Balanced Dave Thomas Foundation/UJIMA budget and adhered to reporting criteria; increasing options for future grant applications      Skills    Marketing, Clients, Product Positioning, Public Relations, Interviewing, Recruiting, Community Relations, Operations, Case Management, Recruiter, Recruitment, Training, Solid Waste, Solid Waste Management, Waste Management, Liaison, Customer Service, Database, Hipaa, Maintenance, Receptionist, Retail Sales, Training Programs, Budget, Truck Driving, Food Distribution, Progress, San, Storage Area Network   "
ADVOCATE,"         CLIENT RELATIONS ADVOCATE       Career Overview     Seeking a challenging and rewarding career in Customer Service that would utilize acquired knowledge, training , and skills to achieve career growth potential and advancement. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Extensive experience includes performing needs assessments, gathering appropriate documents to assess efficiency, and analyzing processes and procedures.       Core Strengths         Responsible Bilingual English/Spanish written and spoken   Data Entry  Microsoft Word, Excel, Power Point, IUX    Type 47 Words Per Minute  10-Key Calculator  Strong organizational skills  Telephone Experience         Punctual  Hard Worker  Good Listener  Follows Directions   Team Player  Energetic work attitude            Accomplishments      Customer Assistance ¬†   Worked with company systems such as IUX and diligently completed all assigned tasks, working overtime as needed.     Customer Service ¬†   Researched, calmed and rapidly resolved client conflicts to prevent loss.         Work Experience     October 2009   to   March 2015     Company Name   City  ,   State     Client Relations Advocate       Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Conduct searches to find needed information, using such sources as the Internet. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Hear and resolve complaints from customers or the public. Schedule appointments and maintain and update appointment calendars.        April 2005   to   February 2011     Company Name   City  ,   State     Respite Care Provider       Provide care for mentally disturbed, delinquent, or handicapped children. Operate in-house day-care centers within businesses. Assist in preparing food and serving meals and refreshments to children. Help children with homework and school work. Read to children and teach them simple painting, drawing, handicrafts, and songs. Organize and store toys and materials to ensure order in activity areas. Maintain a safe play environment. Dress children and change diapers. Observe and monitor children's play activities. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Sanitize toys and play equipment. Keep records on individual children, including daily observations and information about activities, meals served, and medications administered. Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.         May 2000   to   October 2006     Company Name   City  ,   State     Customer Service       Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. Manage staff, preparing work schedules and assigning specific duties. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Manage the movement of goods into and out of production facilities. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Calculate total payments received during a time period, and reconcile this with total sales. Process merchandise returns and exchanges. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Sort, count, and wrap currency and coins. Supervise others and provide on-the-job training. Stock shelves, and mark prices on shelves and items. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Compute and record totals of transactions. Offer customers carry-out service at the completion of transactions.         Educational Background          Maric College   City  ,   State  ,   US     Certificate  :   Medical Coding and Billing     Medical Coding and Billing Certificate: Medical Coding and Billing Sep 2007 Maric College San Diego, CA (Now Known As Kaplan College)             C. Crawford Senior High School   City  ,   State  ,   US     High School Diploma       High School Diploma Jun 2000 Will C. Crawford Senior High School	San Diego , CA             San Diego Job Corps   City  ,   State  ,   US     Certificate  :   Office Business     Office Business Certificate: Office Business	Jun 2002 Job Corps Imperial Beach, CA             South Western College   City  ,   State  ,   US       Child Development     South Western College	Chula Vista, CA         Certifications     Medical Coding and Billing Certificate, Office Business Certificate, High School Diploma       Languages     Bilingual English/Spanish written and Spoken       Skills     Greet, Telephone Customer Service, Cash, Credit, Sales, Vouchers, Optical, Payments, Training, Inventory, Pricing, Billing, Forecasts, Greeting, Sales Floor, Stocking, Correspondence, Databases, Filing, Telephones, Painting, Client Relations, Clients, Schedule Appointments, Scheduling, Switchboard, Cashier, Accounting, Answering, General Office, General Office Duties, Inventory Records, Payroll, Process Payroll, Purchase Orders, Customer Service, Data Entry, Excel, Microsoft Word, Punctual, Receptionist, Retail Sales, Team Player, Word, Coding, Medical Coding    "
ADVOCATE,"         CASE MANAGER/OUTREACH ADVOCATE           Summary     Adaptable and friendly Case Worker and team player with comprehensive background in crisis intervention utilizing motivational interviewing techniques.       Highlights         Microsoft Office, Word, Excel, Outlook, Data Entry and Power Point.        Ability to interact with a diverse population with a compassionate demeanor.Excellent interpersonal skills  Strong communicator  Culturally-sensitive  Self-starter  Skilled multi-tasker  Fast learner  Detail-oriented            Accomplishments     Spearheaded cell phone collection program for survivors.  Received Employee of the Month on multiple occasions.       Experience      Case Manager/Outreach Advocate    June 2008   to   October 2014     Company Name   Ôºç   City  ,   State      Caseworker/Outreach Advocate Use Microsoft Word in culmination with Excel to create monthly board reports Responsible for entering daily client data in the Integrated Tracking System Maintaining client files Responsible for maintaining client confidentiality Answer hotline calls Charged with maintaining and ordering all office supplies Used Xerox and fax machine Prepare presentations for outreach events Spearheaded cell phone collection program for survivors Assisted up to 15 survivors of domestic violence and sexual assault per week with setting and achieving goals that lead to recovery and self sufficiency by identifying victim needs and connecting clients to agency services Monitor client's progress with specialized agency service providers (e.g.  housing specialist and employment specialist) to ensure client is meeting goals and to help minimize any potential barriers to success Conduct approximately a dozen monthly home visits to identify changing needs and assess progress.  Provide clients with support, crisis intervention, advocacy, information and additional service coordination, such as transportation and dispatching Serve as the 24 hour on-call responder for one week a month multiple times a year to provide crisis intervention and personal accompaniment for sexual assault survivors Speak publicly to the Fort Bend County community and schools at least ten times annually regarding domestic violence, sexual assault, and how to create healthy relationships Selected to collect and review all caseworker monthly client status reports Coordinate and monitor specialized service providers (e.g.  housing specialist, employment specialist, follow up position, etc.) to ensure client is meeting social service goals Provide crisis intervention assistance and uses motivational interviewing technique.  Provide accompaniment as needed.  Conduct casework with residents to include goal setting regarding recovery, access to mainstream benefits, education, job training, employment, personal financial planning, and other services necessary.  Oversee client transportation needs.  Coordinate programs for women including, but not limited to, support groups, employment and self-improvement.  Be knowledgeable of community resources.  Complete accurate documentation and maintenance of client files.  Serve as an advocate on behalf of residents.  Complete Client Service Plan Act as child advocate (includes having knowledge of child development, parenting skills, and dynamics of family relationships; sensitivity to the needs of children; ability to respond in a constructive, supportive manner to the parent and child clients in crisis; ability to plan and implement activities for children; knowledge of the local network of children's services) Act as legal advocate (includes having a working knowledge of Texas laws pertaining to family violence/sexual assault, as well as the justice systems; response to family violence/sexual assault; be familiar with legal services, resources, and procedures available to victims in each county where services are provided; assist clients in safety planning and re-evaluation of the safety plan as part of an individual service plan; identify legal rights and options as part of individual service plans) Complete a minimum of once weekly contact to facilitate client's goal setting and safety planning.  Participate in agency fundraisers, community awareness and speaking activities.  Provide victim information to clients, including referrals to the victim assistance/advocacy staff as appropriate.  Demonstrate leadership, communication, and problem solving skills in a manner which encourages and empowers residents to seek remedies for positive change.          Texas Works Advisor 1    August 2005   to   May 2008     Company Name   Ôºç   City  ,   State      Texas Works Advisor I Determined and re-evaluated eligibility for Food Stamps, Medicaid and TANF.  Interviewed approximately 30 clients daily, accurately documented the information gathered, and verified case data to determine benefits Explained program benefits and requirements to new and re-certified clients Reviewed eligibility of clients for ongoing services.  Promoted self-sufficiency to clients and potential clients through coaching, peer counseling, and assessment of client records.  Prepared and coordinated mail, faxes and express packages, as well as maintaining neat client files via filing and photocopying.  Interviewed and assessed [Number] new clients each week.Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems.Referred clients to outside social service providers to address psychiatric and personal issues.Pursued ongoing education and training opportunities to further develop professional skills.Built positive rapport with law enforcement officers, court officials and community service agencies.Referred clients to other mental health resources in the community for further services.Referred family members to outside support options to help them cope during times of increased stress.Communicated with local agencies, schools, churches, courts and employers regarding client involvement and attendance in programs.          Call Center Representative    June 2002   to   October 2002     Company Name   Ôºç   City  ,   State      Answered multi-line phones and routed calls to the appropriate center.  Scheduled appointments andassisted clients with problem solving.  Helped to maintain an efficient office by assisting with copying and faxing.          Education      No Degree   :   Psychology  ,   May1992    Houston Community College   Ôºç   City  ,   State  ,   USA            High School Diploma   :     June 1990    Forest Brook High School   Ôºç   City  ,   State  ,   USA            No Degree   :   Business Administration  ,   January 2012    Hampton University   Ôºç   City  ,   State  ,   USA            Additional Information      AWARDS AND HONORS
Awarded Employee of the Month at the Fort Bend County Women's Center in the year of 2008, 2009, 2010, 2011        Skills     Excellent communication, computer skills, copying, counseling, data entry,  documentation, faxing, filing, financial planning, goal setting, leadership, Microsoft Office (Outlook, Power Point, Word, and Excel),  networking, organizational skills, presentations, problem solving, problem solving skills, and public speaking.    "
ADVOCATE,"         CUSTOMER CARE ADVOCATE         Experience      Customer Care Advocate     04/2019
                                to   Current      Company Name   ‚Äì   City  ,
                              State      Respond to phone calls and correspondence including but not limited too, appeals, corrected claims, timely filing, and claims projects.  Responding to high call volumes of incoming calls and customer inquiries from current and prospective members, providers as well as internal and external business partners and seeing those calls to completion.  Maintaining current knowledge of BMCHP and Wellsense Health Plan benefits, provider network development and contact issues, Mass and New Hampshire Medicaid regulations, as well as industry standards for claims adjudication and other party liability issues.  Meeting performance goals established for the position in the areas of productivity, call quality and customer satisfaction.  Adhere to HIPPA guidelines.  Perform other duties when assigned         Customer Care Representative     03/2017
                                to   04/2019      Company Name   ‚Äì   City  ,
                              State      Resolving customer inquiries and problems through effective interaction with both internal and external staff‚Äö particularly in the areas of marketing‚Äö enrollment‚Äö provider relations‚Äö Customer Care Center and claims.  Responding to a high volume of incoming calls and customer inquiries from current and prospective members‚Äö providers and both internal and external staff and utilizes appropriate resource materials to effectively and accurately interpret‚Äö respond and resolve customer inquiries and sees those calls through to completion.  Utilizing appropriate resource materials to effectively and accurately interpret‚Äö respond and resolve customer inquiries and problems.  Maintaining knowledge of the plan contracts and effectively interpreting information related to the plan's benefits.  Employs strong interpersonal skills in order to handle difficult calls courteously and professionally.  Document calls in accordance with departmental policies.  Work with peers to solve problems and promotes teamwork.          Makeup Artist     03/2013
                                to   07/2014      Company Name   ‚Äì   City  ,
                              State      Educated clients about products and performed full service makeup applications   Participated in focus days and promotional events to build client loyalty and to attract new clientele.  Achieved sales goals in accordance with productivity objectives.  Recorded clients purchasing information to communicate and ensure future business.         Server/Waitress     08/2009
                                to   05/2014      Company Name   ‚Äì   City  ,
                              State      Presented and explained menus to customers - Answered queries regarding restaurant items and informed them of daily specials.  Provided excellent customer service: Worked closely with restaurant staff to ensure that orders were served in an efficient manner - Orders were assembled properly in the kitchen and delivered to customers in a timely manner.  Dedicated and meticulous - high level of accurateness and attention to detail.  Earned management trust by serving as key holder, responsibly opening and closing Establishment.         Skincare Specialist     07/2006
                                to   06/2009      Company Name   ‚Äì   City  ,
                              State      Developed and maintained quality relationships with clients through follow-up practices and event invitations.  Exceeded sales goals and expectations on various skin care brands by using up-selling  Produced weekly brand reports in order to identify which products needed additional assistance for meeting monthly sales goals.  Calculated a daily sales goal to help consultants stay on track.  Attended training and education courses to train peers in various skincare brands.         Beauty Advisor Manager     03/2005
                                to   05/2006      Company Name   ‚Äì   City  ,
                              State      Welcomed each guest while offering a superior customer experience.  Supervised Beauty department; hired and developed staff, managed performance and oversaw all departmental functions.  Responsible for proper promotion of products to all clients through professional tutorials and the introduction of new techniques
 to fully maximize use of products.  Attend periodic vendor training seminars and achieve the highest level of product knowledge.         Work History      Server/Waitress     02/2009
                                to   Current      Company Name   -   City  ,
                              State      Presented and explained menus to customers - Answered queries regarding restaurant items and informed them of daily specials.  Provided excellent customer service: Worked closely with restaurant staff to ensure that orders were served in an efficient
 manner - Orders were assembled properly in the kitchen and delivered to customers in a timely manner.  Dedicated and meticulous - high level of accurateness and attention to detail.  Earned management trust by serving as key holder, responsibly opening and closing Establishment.         Makeup Artist     03/2013
                                to   07/2014      Company Name   -   City  ,
                              State      Educated clients about products and performed full service makeup applications
 Participated in focus days and promotional events to build client loyalty and to attract new clientele.  Achieved sales goals in accordance with productivity objectives.  Recorded clients purchasing information to communicate and ensure future business.         Skincare Specialist     07/2006
                                to   06/2009      Company Name   -   City  ,
                              State      Developed and maintained quality relationships with clients through follow-up practices and event invitations.  Exceeded sales goals and expectations on various skin care brands by using up-selling
 Produced weekly brand reports in order to identify which products needed additional assistance for meeting monthly sales goals.  Calculated a daily sales goal to help consultants stay on track.  Attended training and education courses to train peers in various skincare brands.         Beauty Advisor Manager     03/2005
                                to   05/2006      Company Name   -   City  ,
                              State      Welcomed each guest while offering a superior customer experience.  Supervised Beauty department; hired and developed staff, managed performance and oversaw all departmental functions.  Responsible for proper promotion of products to all clients through professional tutorials and the introduction of new techniques
 to fully maximize use of products.  Attend periodic vendor training seminars and achieve the highest level of product knowledge.         Education      High School Diploma          West Roxbury High School    -
                          City  ,
                          State              Skills     Creative problem solver MS Windows proficient  EExceptional communication skills Trusted key holder  SStrong client relations Mediation capability  SStrategic sales knowledge Proficient in cash management  QQuick learner Floor set design expertise,  Attention to detail, cash management, closing, communication skills, Creative problem solver, clientele, client, clients, client relations, excellent customer service, focus, Mediation, MS Windows, promotion, purchasing, quality, Quick learner, selling, sales, seminars, set design, skin care, Strategic       Professional Summary     I am a motivated individual with exceptional customer service skills looking for professional growth. My experience in various settings have developed my understanding in working with a broad spectrum of customers.    "
ADVOCATE,"         SENIOR CUSTOMER SERVICE ADVOCATE           Professional Profile     Over ten years of management and customers services skills in retail and call center environment. Expert computing and technology skills in multiple software applications.       Qualifications          Leadership  Sales  Writing  Communications  Customer Service      Training  Counseling  Client Support  Multitasking  Professional  Microsoft Office             Relevant Experience     Increased client engagement in all Active Health products and services sales by 98%. each quarter.        Experience      Senior Customer Service Advocate    October 2010   to   November 2016     Company Name   Ôºç   City  ,   State      Provides daily leadership to customer service staff.  Identifies system and workflow improvements to enhance the team's efficiency.  Handles telephone and written correspondence from varied sources.   Explains customer/member specific plan of benefits along with member's responsibilities in accordance with contracted arrangements.   Documents and tracks all member contacts, events, and outcomes via appropriate systems.   Accesses information from a variety of systems and references including contracting and network system.           Shift Supervisor     August 2009   to   October 2010     Company Name   Ôºç   City  ,   State      Completed day to day operation of the store such as overseeing staff.  Responded to customer inquiries and complaints.  Directed and supervised employees engaged in sales, inventory-taking,  Reconciling cash receipts, or in performing services for customers.  Monitored sales activities to ensure that customers receive satisfactory service and quality goods.  Assigned employees to specific duties.          Manager of Parts Sales    December 2008   to   July 2010     Company Name   Ôºç   City  ,   State      Resolved customer complaints regarding services, products, or personnel.  Monitored sales staff performance to ensure that goals are met.  Conferred with company officials to develop methods and procedures to  Increased sales, expand markets, and promote business.  Determined replacement parts required, according to inspections of old parts,  Examined returned parts for defects, and exchange defective parts or refunded money.          Sales Consultant    October 2007   to   June 2009     Company Name   Ôºç   City  ,   State     ‚Ä¢Assessed nutritional needs, diet restrictions and current health plans to develop and implement dietary-care plans and provide nutritional counseling.  ‚Ä¢Consulted with physicians and health care personnel to determine nutritional needs and diet restrictions of patient or client.  ‚Ä¢Counseled individuals and groups on basic rules of good nutrition, healthy eating habits and nutrition monitoring to improve their quality of life.  ‚Ä¢Developed curriculum and prepare manuals, visual aids, course outlines and other materials used in teaching.         Recovery Specialist    January 2007   to   January 2008     Company Name   Ôºç   City  ,   State      Received payments and post amounts paid to customer accounts.  Located and monitored overdue accounts, using computers and a variety of automated systems.  Recorded information about financial status of customers and status of collection efforts.  Located and notified customers of delinquent accounts by  Advised customers of necessary actions and strategies for debt repayment.  Skilled in persuading customers to pay amounts due on credit accounts, damaged claims, or non-payable checks, or to return merchandise.          Branch Manager    January 2006   to   January 2007     Company Name   Ôºç   City  ,   State      Supervised all daily operations of the branch which included: hiring, firing and maintaining of personnel, staff training, and schedules.   Established and maintain relationships with individuals and businesses.   Examined, evaluated, and processed loan applications.  Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.  Responded to all customer complaints and resolved any problems.   Ensured the highest level of customer service.          Branch Manager    January 2006   to   January 2007     Company Name   Ôºç   City  ,   State      Supervised all daily operations of the branch which included: hiring, firing and maintaining of personnel, staff training, and schedules.  Established and maintain relationships with individuals and businesses.  Examined, evaluated, and processed loan applications.  Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.  Responded to all customer complaints and resolved any problems.  Ensured the highest level of customer service.          Sr Appeal & Complaints Analysts     November 2016   to   Current     Company Name   Ôºç   City  ,   State     Review, research and respond to complaints within the required time frame established by the better business bureau.Review, research and respond to regulatory complaints including CFPB, state attorney General office and other regulatory agencies. Ensure received complaints are documented and recorded on the appropriate spreadsheets. Provide weekly analyst identifying trends by type, state and client. Validate and verify complaints and answered in timely fashion with the appropriate responses. Identify high risk or problematic complaints and notify Compliance Management team. Complete call reviews, determine if any disciplinary action should be taken. Provide coordination for compliance and regulatory related projects. Effectively communicate levels of risk to specific departments. Ability to advise senior management on any regulatory charges that may affect risk and provide recommendations to mitigate the potential risk. Coordinate with Legal team to ensure aware of potential cross over between complaints and ADLs or lawsuits. Collaborate with Compliance Management Team to ensure that the entire company is aware of compliance requirements and issues.¬† Support the Director of Compliance, VP of Compliance and Chief Compliance Officer in their roles and daily task.¬†  ‚Äã  ‚Äã            ‚Äã         Education      Bachelor's Degree   :   Business Administration  ,   May, 2013    Strayer University   Ôºç   City  ,   State  ,   USA            MBA   :   Health Services Administration   ,   2016    Strayer University   Ôºç   City  ,   State  ,   United States              Skills    basic, benefits, cash receipts, counseling, credit, client, customer service, staff training, financial, firing, hiring, inventory, leadership, materials, exchange, money, network, personnel, quality, Reconciling, sales, teaching, telephone, workflow, written   "
ADVOCATE,"         FAMILY AND COMMUNITY ADVOCATE       Professional Summary          Affiliations    Creative problem solver & computer literate Experience in Domestic Violence advocacy, conflict resolution, Trauma counseling & community referrals Excellent communication, organizational and information gathering skills Effective multicultural communication & interaction skills Ability to provide crisis services including suicide prevention Expertise in Counseling (including in-home) & group facilitation Expertise in developing, implementing & monitoring different projects and/or assignments Knowledge of techniques used for both Mental Health & Substance Abuse services/Cognitive Behaviorist       Skills          Self-motivated  Team leadership  Strong verbal communication  Powerful negotiator  Conflict resolution  Extremely organized  Client assessment and analysis              Work History     03/2015   to   09/2017     Family and Community Advocate      Company Name   ‚Äì   City  ,   State      Completion of or update of applications leading to financial assistance toward home heating or cooling bills; as well as assistance towards rent or mortgage payments to at-risk low income, elderly and disabled households.  Referrals to community resources as needed.  Completion of applications for Home Weatherization program and agency Head Start Facilities.  Compiled and monitored case files.  Coordinator of VITA Tax program.  Community Outreach 4x's yearly.  Utilized technology solutions for data entry.  Community Outreach resulted in 15% increase in financial assistance.        01/2009   to   01/2011     Substance Abuse Counselor      Company Name   ‚Äì   City  ,   State      Completed Psychosocial Assessments and Treatment Plans to determine the eligibility and provisional needs of persons suffering from Opiate Addiction.  Monitored progress through weekly individual and group sessions, team staff meetings, and random Urine Surveillance.  Completed authorization for T-19 reimbursements.  Collaborated with on-site medical team for maximum services.  Compiled and monitored case files.  Provided community referrals as needed.  Group leader.        01/2008   to   01/2009     Case Manager      Company Name   ‚Äì   City  ,   State      Completed Psychosocial Assessments and Treatment Plans.  Compiled and monitored case files.  Utilized technology solutions to streamline data entry and report writing.  Collaborated with in-house and community staff to maximize services.  Provided community referrals as needed.  Monitored daily living activities to assess quality of life status.  Completed monthly stats.  On clients seen and services rendered.  On-site case management resulted in 45% reduction in crisis situations.        01/2004   to   01/2008     Lead Case Manager      Company Name   ‚Äì   City  ,   State      Completed Psychosocial Assessments and Treatment Plans within the Prison setting to determine provisional needs for discharging inmates in the area of personal and family adjustments, finances, employment, food and clothing, housing, and physical and mental impairments.  Developed and implemented program curriculum.  Compiled and monitored case files and utilized technology solutions to streamline management tasks and report submission.  Supervisor and trainer of Masters and Bachelor Interns.  Provided employment services including resume writing, job leads, job retention.  Case management resulted in 50% recidivism reduction in a 4 year project.  Virgil Joiner - pg.  2.        01/2000   to   01/2004     Therapist      Company Name   ‚Äì   City  ,   State      Completed Psychosocial Assessment and Treatment Plans to determine diagnosis and provisional needs of clients with wide range.  of Mental Health Disorders including AODA.  Assisted clients in modifying negative attitudes and behaviors through weekly individual and group session and Urine Surveillance.  Compiled and monitored case files.  Provided in-home therapy.  In-home services resulted in 60% increase in client retention.  Observed and monitored client behavior and responses to treatment.        01/1998   to   01/2001     Psychotherapist      Company Name   ‚Äì   City  ,   State      Completed Psychosocial Assessments and Treatment Plans on clients diagnosed with a wide range of Mental Health Disorders.  Directed clients in modifying attitudes and patterns of negative behavior through weekly individual sessions.  Compiled and monitored case files.  Completed authorizations for insurance reimbursement.  Collaborated with Psychologist and Psychiatrist regarding diagnosis and medication monitoring.  Conducted in-home services including crisis intervention.  Provided community resources as needed.  In-home services resulted in 35% increase in client retention.  Observed and monitored client behavior and responses to treatment.         Skills    streamline, agency, Case management, Counselor, Counseling, crisis intervention, client, clients, data entry, diagnosis, financial, insurance, meetings, Mental Health, progress, Psychiatrist, quality, report writing, Supervisor, Tax, therapy, trainer, Trauma, Treatment Plans      Education     1995     MSW  :   Social Welfare             University of Milwaukee   -   City  ,   State     Advanced Opportunity Fellowship Award *UW Milwaukee Field Placement Advisory Brd. Member *African American Student Achievement Award *Association of Black Social Workers Book Fund Award       1993     BSW  :   Social Welfare     Concordia University Wisconsin   -   City  ,   State     Member: Student Social Work Club            AODA Counselor/Social Work Intern
*WCS/Wings Correctional Program, Milwaukee, WI          AODA Counselor/Social Work Intern
(Women In Need of Greater Support)  :       VA Medical Center   -   City  ,   State        "
ADVOCATE,"         SENIOR MEMBER SERVICE ADVOCATE        SHANNA    SCRUGGS         Professional Summary     Motivated customer service specialist with over  20  years ¬†experience in a fast-paced, team-based environment high call volume environments.       Skills    account reconciliations, accounting, Accounts Payable, apollo, auditing, benefits, billing system, coach, com, Credit, client, customer satisfaction, data entry, database, delivery, fashion, features, FTP, General Ledger accounts, http, legal documents, Managing, Access, MS Excel, Mail, MS Office, Word, MySQL, Owl, pick, pricing, processes, Express, reconciling, maintain records, research, shipping, Troubleshooting      Strong customer service orientation  Problem solver  Committed to team success  MS Office        Skills          Self-motivated  Extremely organized  Highly dependable      Team leadership  Quick learner  MS Windows proficient            Work History      Senior Member Service Advocate  ,     10/2015
                            to   Current     Company Name   ‚Äì   City  ,
                          State      UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order.  Reviewing rejected claims, processing coverage determinations for prescription coverage.  Assisting pharmacies with rejected claims and overrides.  Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries.  I also assist in by doing side by sides to help other agents with their KPI's.  I'am on a team of super users that will assist agents with their computer and system issues.         Senior Member Service Advocate  ,     10/2015
                            to   Current     Company Name   ‚Äì   City  ,
                          State      UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order.  Reviewing rejected claims, processing coverage determinations for prescription coverage.  Assisting pharmacies with rejected claims and overrides.  Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries.  I also assist in by doing side by sides to help other agents with their KPI's.  I'am on a team of super users that will assist agents with their computer and system issues.         Senior Member Service Advocate  ,     10/2015
                            to   Current     Company Name   ‚Äì   City  ,
                          State      UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order.  Reviewing rejected claims, processing coverage determinations for prescription coverage.  Assisting pharmacies with rejected claims and overrides.  Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries.  I also assist in by doing side by sides to help other agents with their KPI's.  I'am on a team of super users that will assist agents with their computer and system issues.         Senior Member Service Advocate  ,     10/2015
                            to   Current     Company Name   ‚Äì   City  ,
                          State      UnitedHealth Group Assisting members with their prescription benefits coverage for Medicare part D plan, commercial plans, state Medicaid plans( Nevada, Georgia, Arizona, Indiana, South Dakota) , ChampVa plans, Ohio Bureau of Workers Compensation and Mail Order.  Reviewing rejected claims, processing coverage determinations for prescription coverage.  Assisting pharmacies with rejected claims and overrides.  Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries.  I also assist in by doing side by sides to help other agents with their KPI's.  I'am on a team of super users that will assist agents with their computer and system issues.         Hosting Consultant  ,     01/2015
                            to   10/2015     Company Name   ‚Äì   City  ,
                          State      ¬†My primary responsibilities was to provide immediate and appropriate technical/product support to customers regarding GoDaddy hosting products.  Provide assistance to customers with purchases, technical issues, questions, and generally resolving any customer concerns.  Consult with customers on their business needs by matching GoDaddy products and/or solutions to their online goals.  Managing and Troubleshooting with: FTP, cPanel, Plesk and MySQL¬†         Hosting Consultant  ,     01/2015
                            to   10/2015     Company Name   ‚Äì   City  ,
                          State      ¬†My primary responsibilities was to provide immediate and appropriate technical/product support to customers regarding GoDaddy hosting products.  Provide assistance to customers with purchases, technical issues, questions, and generally resolving any customer concerns.  Consult with customers on their business needs by matching GoDaddy products and/or solutions to their online goals.  Managing and Troubleshooting with: FTP, cPanel, Plesk and MySQL¬†         Hosting Consultant  ,     01/2015
                            to   10/2015     Company Name   ‚Äì   City  ,
                          State      Godaddy My primary responsibilities was to provide immediate and appropriate technical/product support to customers regarding GoDaddy hosting products.  Provide assistance to customers with purchases, technical issues, questions, and generally resolving any customer concerns.  Consult with customers on their business needs by matching GoDaddy products and/or solutions to their online goals.  Managing and Troubleshooting with: FTP, cPanel, Plesk and MySQL¬†         Designer Care Associate  ,     03/2014
                            to   01/2015     Company Name   ‚Äì   City  ,
                          State      Origami Owl My primary responsibilities were assisting our independent designers and customers via inbound calls, outbound calls and emails with order issues, product questions, tracking orders, processing requests for refunds, missing items and replacements for defective products.         Designer Care Associate  ,     03/2014
                            to   01/2015     Company Name   ‚Äì   City  ,
                          State      Origami Owl My primary responsibilities were assisting our independent designers and customers via inbound calls, outbound calls and emails with order issues, product questions, tracking orders, processing requests for refunds, missing items and replacements for defective products.         Designer Care Associate  ,     03/2014
                            to   01/2015     Company Name   ‚Äì   City  ,
                          State      Origami Owl My primary responsibilities were assisting our independent designers and customers via inbound calls, outbound calls and emails with order issues, product questions, tracking orders, processing requests for refunds, missing items and replacements for defective products.         Customer Care Advocate  ,     08/2013
                            to   03/2014     Company Name   ‚Äì   City  ,
                          State      Ontrac My primary responsibilities was taking inbound to processes customer requests for pick ups, delivery information, tracking shipment and processing complaints and making outbound calls to customers, other departments and contractors to provide resolution for our customers for their packages.         Customer Care Advocate  ,     08/2013
                            to   03/2014     Company Name   ‚Äì   City  ,
                          State      Ontrac My primary responsibilities was taking inbound to processes customer requests for pick ups, delivery information, tracking shipment and processing complaints and making outbound calls to customers, other departments and contractors to provide resolution for our customers for their packages.         Customer Care Advocate  ,     08/2013
                            to   03/2014     Company Name   ‚Äì   City  ,
                          State      Ontrac My primary responsibilities was taking inbound to processes customer requests for pick ups, delivery information, tracking shipment and processing complaints and making outbound calls to customers, other departments and contractors to provide resolution for our customers for their packages.         International Certified Specialist  ,     07/2010
                            to   08/2013     Company Name   ‚Äì   City  ,
                          State      My primary responsibility was to field a high volume of inbound call traffic and assess customer needs.  Manage a variety of database and web-based programs to provide timely response to the customer.  Track shipments, rectify shipping errors, product ordering, delivery status, pick-ups, product info and pricing.  Distribute calls, when necessary, to other resources to ensure customer needs are handled in a timely fashion.  Coordinate with other departments when outages occur and calls must be redirected Promoting DHL Express services and products to customers on every call.         International Certified Specialist  ,     07/2010
                            to   08/2013     Company Name   ‚Äì   City  ,
                          State      My primary responsibility was to field a high volume of inbound call traffic and assess customer needs.  Manage a variety of database and web-based programs to provide timely response to the customer.  Track shipments, rectify shipping errors, product ordering, delivery status, pick-ups, product info and pricing.  Distribute calls, when necessary, to other resources to ensure customer needs are handled in a timely fashion.  Coordinate with other departments when outages occur and calls must be redirected Promoting DHL Express services and products to customers on every call.         International Certified Specialist  ,     07/2010
                            to   08/2013     Company Name   ‚Äì   City  ,
                          State      My primary responsibility was to field a high volume of inbound call traffic and assess customer needs.  Manage a variety of database and web-based programs to provide timely response to the customer.  Track shipments, rectify shipping errors, product ordering, delivery status, pick-ups, product info and pricing.  Distribute calls, when necessary, to other resources to ensure customer needs are handled in a timely fashion.  Coordinate with other departments when outages occur and calls must be redirected Promoting DHL Express services and products to customers on every call.         Customer Service Representative  ,     08/2008
                            to   07/2010     Company Name   ‚Äì   City  ,
                          State      Alltel Wireless My primary responsibility was to resolve customer inquiries and concerns regarding our products and services such as, bills, coverage area, promotions, store locations and hours.  Increase customer satisfaction by offering alternative solutions and products.Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue.  Contact customers manually or via the auto dialer to resolve non-payment issues and research and negotiate payment arrangements.  Access and update customer accounts in computer billing system.  Review bills and explain fees and charges for service.  Determine when service suspension and/or disconnect is appropriate and initiate accordingly.  Also sell products, features and accessories.         Customer Service Representative  ,     08/2008
                            to   07/2010     Company Name   ‚Äì   City  ,
                          State      Alltel Wireless My primary responsibility was to resolve customer inquiries and concerns regarding our products and services such as, bills, coverage area, promotions, store locations and hours.  Increase customer satisfaction by offering alternative solutions and products.Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue.  Contact customers manually or via the auto dialer to resolve non-payment issues and research and negotiate payment arrangements.  Access and update customer accounts in computer billing system.  Review bills and explain fees and charges for service.  Determine when service suspension and/or disconnect is appropriate and initiate accordingly.  Also sell products, features and accessories.         Customer Service Representative  ,     08/2008
                            to   07/2010     Company Name   ‚Äì   City  ,
                          State      Alltel Wireless My primary responsibility was to resolve customer inquiries and concerns regarding our products and services such as, bills, coverage area, promotions, store locations and hours.  Increase customer satisfaction by offering alternative solutions and products.Follow established guidelines to collect and analyze information to create resolution alternatives aimed at reducing risk and increasing revenue.  Contact customers manually or via the auto dialer to resolve non-payment issues and research and negotiate payment arrangements.  Access and update customer accounts in computer billing system.  Review bills and explain fees and charges for service.  Determine when service suspension and/or disconnect is appropriate and initiate accordingly.  Also sell products, features and accessories.         Processing Associate  ,     01/2008
                            to   04/2008     Company Name   ‚Äì   City  ,
                          State      Randstad at Vanguard My primary responsibility was to process monetary transaction to include, address changes, opening new accounts, adding beneficiaries, adding legal documents through client's systems.  Review transactions for accuracy, completeness and adherence to all internal and external regulations.  Ensures timely completion of all client requests, Develops and maintains a thorough understanding of departmental systems and processing functions.         Processing Associate  ,     01/2008
                            to   04/2008     Company Name   ‚Äì   City  ,
                          State      Randstad at Vanguard My primary responsibility was to process monetary transaction to include, address changes, opening new accounts, adding beneficiaries, adding legal documents through client's systems.  Review transactions for accuracy, completeness and adherence to all internal and external regulations.  Ensures timely completion of all client requests, Develops and maintains a thorough understanding of departmental systems and processing functions.         Processing Associate  ,     01/2008
                            to   04/2008     Company Name   ‚Äì   City  ,
                          State      Randstad at Vanguard My primary responsibility was to process monetary transaction to include, address changes, opening new accounts, adding beneficiaries, adding legal documents through client's systems.  Review transactions for accuracy, completeness and adherence to all internal and external regulations.  Ensures timely completion of all client requests, Develops and maintains a thorough understanding of departmental systems and processing functions.         Accounts Payable Clerk  ,     11/2004
                            to   01/2008     Company Name   ‚Äì   City  ,
                          State      Tempe Schools Credit My primary responsibility was maintaining and auditing.  Union General Ledger accounts, account reconciliations, data entry, posting and reconciling large- volume batch summary transactions, performing cash accounting journal entries, also maintain records for Accounts Payable prioritize and pay invoices received at the rate of 70-90 invoices paid per week.  I have also handled past due auto, mortgage, credit card unsecured consumer loans, repossessions and bankruptcy accounts and continue to coach employees on how to handle transactions to these sensitive accounts.  I am experienced with MS Office, mainly MS Excel and Word.         Accounts Payable Clerk  ,     11/2004
                            to   01/2008     Company Name   ‚Äì   City  ,
                          State      Tempe Schools Credit My primary responsibility was maintaining and auditing.  Union General Ledger accounts, account reconciliations, data entry, posting and reconciling large- volume batch summary transactions, performing cash accounting journal entries, also maintain records for Accounts Payable prioritize and pay invoices received at the rate of 70-90 invoices paid per week.  I have also handled past due auto, mortgage, credit card unsecured consumer loans, repossessions and bankruptcy accounts and continue to coach employees on how to handle transactions to these sensitive accounts.  I am experienced with MS Office, mainly MS Excel and Word.         Accounts Payable Clerk  ,     11/2004
                            to   01/2008     Company Name   ‚Äì   City  ,
                          State      Tempe Schools Credit My primary responsibility was maintaining and auditing.  Union General Ledger accounts, account reconciliations, data entry, posting and reconciling large- volume batch summary transactions, performing cash accounting journal entries, also maintain records for Accounts Payable prioritize and pay invoices received at the rate of 70-90 invoices paid per week.  I have also handled past due auto, mortgage, credit card unsecured consumer loans, repossessions and bankruptcy accounts and continue to coach employees on how to handle transactions to these sensitive accounts.  I am experienced with MS Office, mainly MS Excel and Word.         Education      GED apollo-resume.co  :     1996     Mesa Community College   -                GED  :     1996     Mesa Community College   -   City          "
ADVOCATE,"         BUSINESS ADVOCATE BANKER      Cruz    Navarro      Cruz    Navarro       Professional Summary         Highly ambitious professional with background in Financial Services Procurement and Management. Expertise in market analysis, forecasting and client needs assessments.      Highly ambitious professional with background in Financial Services Procurement and Management. Expertise in market analysis, forecasting and client needs assessments.       Skills    account management, Business Development, business operations, CISCO, International Business, logistics, Oracle, purchasing, Sales, spreadsheets, tax law      Skills             Budgeting and finance  Strong verbal communication  Conflict resolution  Client assessment and analysis                     Budgeting and finance  Strong verbal communication  Conflict resolution  Client assessment and analysis     Proficient level Microsoft Office¬†  Oracle  CRM              Strong verbal communication  Client assessment and analysis  Conflict resolution    Proficient level Microsoft Office¬†  Oracle              Strong verbal communication  Client assessment and analysis  Conflict resolution    Proficient level Microsoft Office¬†  Oracle           Work History     07/2016   to   Current     Business Advocate Banker      Company Name   ‚Äì   City  ,   State      Target and identify affluent clients, analyze their needs, provide financial solutions based on their relationship with the bank and refer then to the appropriate business line when required.  Company's advisor for the Small Business Development, provide financial wellness solutions for new and existing clients.  Consultation of credit products and state regulations for business origination and ownership.  Plan, develop and execute out of office visits and venues to small business owners to develop stronger relationships and increase profitability.  Participate on a weekly basis on conference calls with the Small Business Segment leader and Wells Fargo at Work Program director for better understanding and direction.  Create performance and efficiency report, direct morning huddles with team members to provide feedback of previous activities.  Assist management with operational activities: team member's schedules, cash shipments, random vault audits, dual control assignments, approvals, challenging situations with customers, etc.        07/2016   to   Current     Personal Banker Safe      Company Name   ‚Äì   City  ,   State      Target and identify affluent clients, analyze their needs, provide financial solutions based on their relationship and refer then to the appropriate business department when required.  Partner up with Financial advisors, Mortgage consultants and additional team member to develop client acquisition plans.¬†  Consultation to business owners of banking and credit solutions throughout Wells Fargo tools and services for business owners.  Assist Wells Fargo international clients providing tailored recommendations suiting their needs.¬†  Out of office visits and venues to business owners to develop stronger relationships and increase bank profitability.  Assist management with operational activities: team member's schedules, cash shipments, random vault audits, dual control assignments, approvals, challenging situations with clients, etc.  Created strategies to develop and expand sales of services to existing customer which resulted in a 24 % increase in annual revenue.  Advised clients on mortgage, educational and personal loans.  Maintained friendly and professional customer interactions.        07/2016   to   Current     Personal Banker Safe      Company Name   ‚Äì   City  ,   State      Target and identify affluent clients, analyze their needs, provide financial solutions based on their relationship and refer then to the appropriate business department when required.  Partner up with Financial advisors, Mortgage consultants and additional team member to develop client acquisition plans.¬†  Consultation to business owners of banking and credit solutions throughout Wells Fargo tools and services for business owners.  Assist Wells Fargo international clients providing tailored recommendations suiting their needs.¬†  Out of office visits and venues to business owners to develop stronger relationships and increase bank profitability.  Assist management with operational activities: team member's schedules, cash shipments, random vault audits, dual control assignments, approvals, challenging situations with clients, etc.  Created strategies to develop and expand sales of services to existing customer which resulted in a 24 % increase in annual revenue.  Advised clients on mortgage, educational and personal loans.  Maintained friendly and professional customer interactions.        12/2015   to   07/2016     Licensed Service Advisor      Company Name   ‚Äì   City  ,   State      Meet business goals by proactively reaching out to existing and new clients, cross-sell and increase insurance coverage.  Review profit metrics, analyze areas of opportunity and develop an action plan for a successful goal achievement.  Client outreach for retention, insurance review, renewal and leads for new business and high value account management.  Create policy orders based under the Texas Insurance Law for Homeowners, Renters, Flood (FEMA), Auto and Commercial.  Partnership with Real Estate agents, Mortgage Consultants for business aquisition and referral program.¬†  Supported Chief Operating Officer with daily operational functions.        12/2015   to   07/2016     Licensed Service Advisor      Company Name   ‚Äì   City  ,   State      Meet business goals by proactively reaching out to existing and new clients, cross-sell and increase insurance coverage.  Review profit metrics, analyze areas of opportunity and develop an action plan for a successful goal achievement.  Client outreach for retention, insurance review, renewal and leads for new business and high value account management.  Create policy orders based under the Texas Insurance Law for Homeowners, Renters, Flood (FEMA), Auto and Commercial.  Partnership with Real Estate agents, Mortgage Consultants for business aquisition and referral program.¬†  Supported Chief Operating Officer with daily operational functions.        12/2015   to   07/2016     Licensed Service Advisor - Insurance Broker      Company Name   ‚Äì   City  ,   State      Meet business goals by proactively reaching out to existing and new clients, cross-sell and increase insurance coverage.  Review profit metrics, analyze areas of opportunity and develop an action plan for a successful goal achievement.  Client outreach for retention, insurance review, renewal and leads for new business and high value account management.  Create policy orders based under the Texas Insurance Law for Homeowners, Renters, Flood (FEMA), Wind and Hale, Auto and Commercial.  Contact financial institutions for assistance with Escrow Accounts, payments, amendments and requirements.  Assist to network events, develop partnership with Real Estate, Mortgage and other insurance companies.        02/2013   to   12/2015     Office Manager II      Company Name   ‚Äì   City  ,   State      Generate spreadsheets, reports and correspondence to use internally and externally.  Perform monthly financial estimations to support financial transactions related to business activities.  Match invoices to statements and purchase orders for optimum accuracy.  Support calculating taxes of purchasing activities, acquired services and the deductions they might have.  Revision of lawful permits and commercial invoices as result of transnational operations.  Assist generating report of past Import and export transactions as requested by the Federal Government tax law enforcement.  Gather necessary data to cross-reference and generate the required reports.  Submit data entries as required by management into the company's system.  Requisition of information (invoices, forms, permits, etc.) as requested by management.  Organize and update the cloud data files required by Audit department.  Record payments history, manage the cashbox when needed, deposit of checks or payments when requested.  Generate reports of monthly operational expenses, revenue and break-even point when requested.  Build rapport with the suppliers and manage the logistics process to ensure business operations.        02/2013   to   12/2015     Office Manager      Company Name   ‚Äì   City  ,   State      Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.  Monitored and evaluated personnel performance to complete quarterly reviews, recommend advancement or address productivity concerns.  Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.  Established efficient workflow processes, monitored productivity and implemented modifications to improve overall effectiveness of office personnel and activities.  Match invoices to statements and purchase orders for optimum accuracy.  Revision of lawful permits and commercial invoices as result of transnational operations.  Record payments history, manage the cashbox when needed, deposit of checks or payments when requested.  Build rapport with the suppliers and manage the logistics process to ensure business operations.  Administered to CRM and company database, maintenance and updates.        02/2013   to   12/2015     Office Manager      Company Name   ‚Äì   City  ,   State      Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.  Monitored and evaluated personnel performance to complete quarterly reviews, recommend advancement or address productivity concerns.  Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.  Established efficient workflow processes, monitored productivity and implemented modifications to improve overall effectiveness of office personnel and activities.  Match invoices to statements and purchase orders for optimum accuracy.  Revision of lawful permits and commercial invoices as result of transnational operations.  Record payments history, manage the cashbox when needed, deposit of checks or payments when requested.  Build rapport with the suppliers and manage the logistics process to ensure business operations.  Administered to CRM and company database, maintenance and updates.        07/2010   to   01/2013     Buyer      Company Name   ‚Äì   City  ,   State      Research of requested product, review supplier's location, price, quality and efficiency for a well rounded decision.  Negotiate price, term of payments, product specifications, shipment details, warranty policies and further assistance required.  Quote the inquired products and services and present at least three ideal options for business.  Place requisition of products into the ERP & MRP¬†  Discuss budget specifications with management when required and review reduction of costs options.  Weekly phone conferences with management regarding financial or market updates.  Facilitated a fast-paced and dynamic entrepreneurial environment.  Served as executive staff liaison to several committees.  Reconciled business and creative needs.  Observed all laws, regulations and other applicable obligations.        07/2010   to   01/2013     Order processing agent      Company Name   ‚Äì   City  ,   State      Research of requested product, review supplier's location, price, quality and efficiency for a well rounded decision.  Negotiate price, term of payments, product specifications, shipment details, warranty policies and further assistance required.  Quote the inquired products and services and present at least three ideal options for business.  Place requisition of products into the ERP & MRP¬†  Discuss budget specifications with management when required and review reduction of costs options.  Weekly phone conferences with management regarding financial or market updates.  Facilitated a fast-paced and dynamic entrepreneurial environment.  Served as executive staff liaison to several committees.  Reconciled business and creative needs.  Observed all laws, regulations and other applicable obligations.        07/2010   to   01/2013     Order processing agent      Company Name   ‚Äì   City  ,   State      In this position I was hired by Infosys LTD M√©xico but would work under CISCO SYSTEMS direction,.  providing internal support to the San Jos√©, CA office and LATAM countries.  Research requested product information, review supplier's location, reputation, prices, quality, efficiency for a well rounded decision.  Negotiate price, term of payments, product specifications, shipment details, warranty policies and further assistance when required.  Quote the inquired products and services and present at least three ideal options for business.  Place requisition of products into the ERP & MRP systems, usually working with CISCO systems and Oracle.  Review performance indicators as monthly, quarterly and annually purchases.  Discuss budget specifications with upper management when required and review reduction of costs options.  Weekly phone conferences with Internal upper management regarding financial or market updates.  Internal customer interaction with the Sales department.  Weekly and monthly spreadsheets report of purchased materials costs.         Education     2017     Houston Community College          Leadership, account management, business
Project Management Certification (on-going),          development.  :             2018 - On going     Project Management Certification  :   Management      Houston Community College   -   City  ,   State          2012     Bachelor  :   International Business Management      Universidad Aut√≥noma de Nuevo Le√≥n   -   City  ,   State      Emphasis in Business development and Management¬†        2012     .
Universidad Autonoma de Nuevo Leon          Oracle, ERP and MRP systems, Salesforce.com,
Bachelor's degree in International Business          CRM (Customer Relationship Management).
Administration,  :                  .          Proficient in Microsoft Office.  :             Affiliations     Chair member of the Wells Fargo Latin Connection Houston Chapter    "
ADVOCATE,"         CUSTOMER SERVICE ADVOCATE       Summary     Highly-motivated, coaching, and analytical health insurance leader.       Experience      Customer Service Advocate     Mar 2016        Company Name   Ôºç   City  ,   State     Patient Cetner¬†Medical¬†Home Dedicate Representative¬†  Working 0-2 FCR Case Report¬†  Coaching new and seasoned reps on casework and taking calls.  Coach and assist new customer service representatives  Helps train and inform departments regarding PCMH            Missionary Pastor/Church Planter     Jun 2016        Company Name   Ôºç   City  ,   State     Assist Living River Chapel in Church Revitalization  Develop and teach discipleship curriculum on a weekly basis  Preach 45 minute lecture and interactive lessons on a weekly basis  Started a non-for-profit organization called The Sparrows  Provides teaching on manhood, womanhood, marriage, parenting  Roasts and sells coffee for non-for-profit organizations  Retreat center           Customer Service Specialist Contractor     Sep 2014   to   Mar 2016      Company Name   Ôºç   City  ,   State     Creates and maintains databases tracking and trending first contact resolution.  Analyzes and evaluates customer service representative phone calls.  Contributes ideas and plans for providing exceptional customer service Models exceptional customer service skills and appropriate diagnostic sales techniques.  Contributes ideas and offered constructive feedback at weekly sales and training meetings.  Evaluates the accuracy and quality of data entered into the agency management system.  Follows up with customers on unresolved issues.         Outreach Pastor     Aug 2014   to   Mar 2016      Company Name   Ôºç   City  ,   State     Leads a team of paid staff and volunteers to maintain and improve the church outreach focus.  Frequently speaks in front of groups of 20 to 300 people.  Establishes strategic relationships with local advertising outlets and ensures continuous awareness of the church in the community.  Functions as owner and champion of all external marketing activities maximizing attendance of special outreach focused events, and any other activity requiring external marketing support.  Works with church staff to create new events and other venues for inviting new people to eventually become regular attendees of church services.  Leads the Guest Services ministry as part of the church's weekend services.  Facilitates a Starting Point class as the first step in an attendee's connection and involvement in the church.         Quality Assurance Analyst     Aug 2013   to   Aug 2014      Company Name   Ôºç   City  ,   State     Pinpointed and corrected claims processing errors Evaluated the accuracy and quality of data entered into the agency management system.  Followed up with customers on unresolved issues.  Reported policy changes and company conditions affecting customer satisfaction.  Conducted annual reviews of existing policies to update information.  Analyzed and evaluated to customer service representative phone calls.  Developed a system for first call resolution.  Coached and trained entry level to senior employees on policy changes affecting customer satisfaction.         Customer Service Representative     Aug 2011   to   Aug 2013      Company Name   Ôºç   City  ,   State     Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.  Described product to customers and accurately explained details and care of merchandise.  Provided an elevated customer experience to generate a loyal client√®le.  Answered product questions with up-to-date knowledge of sales and company promotions.  Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.  Asked open-ended questions to assess customer needs.         Shift Supervisor/Manager     Jun 2008   to   Aug 2011      Company Name   Ôºç   City  ,   State     Ensured daily business sales goals are exceeded and/or completed Ran daily sales total reports.  Ensured superior customer satisfaction Interviewed potential employees.  Engendered customer loyalty by remembering personal preferences and allergy information.  Set and achieved goals for professional development Trained, coached and mentored staff to ensure smooth adoption of new program.  Implemented innovative programs to increase employee loyalty and reduce turnover.         Teacher and Coach     Aug 2007   to   Jun 2008      Company Name   Ôºç   City  ,   State     Acted as a positive role model for team participants and in the community.  Taught a range of sport-specific skills in a clear, safe manner.  Built strong rapport with athletes and assistants before, during and after coaching seasons.  Developed game plans and adjusted them according to various game situations.  Successfully improved student participation in the classroom through integration of creative role-playing exercises.  Introduced special outreach programs to department chair in effort to increase institution's interest in community service.  Organized grade records to increase reference speed.         Education      Bachelor of Arts  ,   Historical Theology   May 2007     Moody Bible Institute   Ôºç   City  ,   State     Historical Theology         Master of Divinity    The Southern Baptist Theological Seminary   Ôºç   City  ,   State  ,   USA   Current Student       Skills     quality analysis, training, teaching, mentoring, coaching, life coaching, advertising, agency, coaching, customer satisfaction, customer service, customer service skills, databases, Database, focus, insurance, marketing, meetings, Works, Multitasking, communicator, policies, quality, rapport, sales, sales and training, spreadsheet, strategic, Team Player, phon    "
ADVOCATE,"         PATIENT HEALTH ADVOCATE       Summary    As a Patient Health Advocate, I am highly motivated and qualified in customer service.  By establishing a quick rapport and utilizing both a calming and inquisitive style, I am confident that my many years of experience will prove to be an asset.  I am seeking a position that will provide a variety of new skills and experience.      Skills          Client relations specialist  Conflict resolution techniques  Focused on customer satisfaction  Skilled multi-tasker         High customer service standards  Call center management experience  Telecommunications knowledge  Proficient with Microsoft Office Suite            Skills     Careful and active listener  Professional and friendly,  Multi-tasking,¬†¬†Computer Proficiency, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Typing, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook         Experience     November 2016   to   Current     Company Name    City  ,   State    Patient Health Advocate        Ability to motivate patients to utilize therapy equipment in accordance with their physician's direction.  Combined skills encouraging complying with equipment utilization while facilitating an effective and efficient resolution that the patient accepts and can adhere to.  Manage all aspects of patient compliance monitoring for a specified regional and/or state demographic using patient monitoring applications and resources.  Use application to manage administration features, patient administration/data (loading and correcting usage data, creating or editing patient accounts) prioritizing work assignments.  Conduct field office intervention calls to assist staff with specific patient support to overcome barriers and improve their  therapy usage.  Create work orders and schedule patients for field office visits with appropriately trained staff.  Promptly and professionally respond to incoming telephone calls and emails from patients, employees and referral sources.  Monitor patient concerns, patient satisfaction and grievance issues for investigation and resolution.  Assist management in developing solutions to better enhance work flows and process efficiency.         September 2010   to   November 2016     Company Name    City  ,   State    Senior Customer Qualification specialist        Respond to telephone, fax and EDI inquiries and orders from referral sources and homecare patients.  Document referral request for coordination of care.  Provide information on equipment supplies and services.  Assist walk-in patients with the selection of equipment, supplies and services.  Demonstrate professional etiquette and courtesy when interfacing with customers.  Resolve patient/customer complaints by identifying problems and coordinating appropriate corrective action.  Assesses patient needs and promotes company products and services.  Complies with and adheres to all regulatory compliance areas, policies and procedures and ""best practices"".         June 2010   to   September 2010     Company Name    City  ,   State    Customer Service Associate/Cashier        Receives payment from customers for the purchase of merchandise.  Operates a cash register and manages cash to no variances.  Provides service to customers.  Processes customer sales to include accepting payment, packs merchandise and issues receipts and change.  Maintains the appearance of store which may include, stocking and performing general housekeeping duties.         November 2008   to   May 2010     Company Name    City  ,   State    Customer Service Supervisor        Supervise a Child Support customer service call center.  Duties included maintaining daily statistics of the unit and monitoring daily performance of service representatives and providing constructive criticism to help them improve their skills.  Serve as a resource to others in the resolution of complex problems and issues using ACSES software.  Bi-weekly submission of payroll.  Hire new employees and administer disciplinary action up to and including termination.  Supervise the daily activity of the call center policy and procedures.         April 2006   to   November 2008     Company Name    City  ,   State    Case Manager        Responsibilities included working with families low-income families to obtain child care assistance.  Semi-annual reviews of cases to determine eligibility for assistance.  Managing new client orientations and communicating daily with clients about the status of their case.          Education and Training     1985     Alameda High School   City  ,   State  ,   United States    General   High School Diploma         "
ADVOCATE,"         DOMESTIC VIOLENCE COUNSELOR ADVOCATE       Summary    I am a responsible self-starter who communicates well and is dedicated to providing great customer service and staff support. I am comfortable working autonomously or in a team-based setting. I am both calm and¬† focused, great¬†at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.¬†       Experience     01/2015   -   Current     Company Name   Ôºç   City  ,   State     Domestic Violence Counselor Advocate      The nonprofit organization that I
work for has had a contract with the Department of Children and Family Services
of San Bernardino County since 2010 to provide Domestic Violence counseling,
education, advocacy and support for their staff and clients at their Eastern
office. I work onsite at the county office Monday through Friday 8am to 5pm and
provide the follow Duties; crisis
intervention, trauma informed care, preventative services, and support services
to victims of domestic violence; their families, as well as CFS staff. Services
include assessing victims for danger, safety planning, assisting victims to get
into emergency shelter, providing weekly domestic violence education classes
and groups, accompany and advocate for clients at the Juvenile Dependency and
or superior court, as well as linking victims up with
additional resources in their community. How I
provide support services to the department staff is by attend daily RAM's (Risk
Assessment Meetings). These are meetings where the social workers and I provide
the information collected from the family and present them to CFS social
workers, supervisors and management regarding which key factors are present, which
are not, assessing the degree of risk in a family and if the family has a plan,
support system and the likelihood of future maltreatment to a child or
adolescent. I will also attend TDM's (Team Decision Making meetings) a Team
Decision Making meeting is a collaborative process designed to produce the best
joint decision concerning the family, the child's safety and placement, with
contributions from: Children, Family, CFS staff, family members/parents, the
child (when appropriate), community partners, service providers, foster
parents, family's support networks, and other supports as invited.¬†I follow-up
and documented the outcome of each referral till services are completed and
cases are closed. I also present yearly workshops and
training for CFS staff, new hires and interns regarding domestic violence. I
also continuously develop and provide brochures, written material and the
latest information to raise the awareness of domestic violence. Part of my
regular office duties includes completing a daily service log, daily case
notes, new client intakes, preparing referral outcome reports and letters for
the department or court and monthly summary reports.

¬†       02/2013   -   07/2015     Company Name   Ôºç   City  ,   State    Shelter Hotline Advocate      I took a graveyard position at this shelter working 4 nights a week 10 hours each night from 10pm to 8am my duties included; Taking nightly hotline calls: conducting crisis intervention over the phone and in person, conducting shelter intakes if appropriate or referring the caller to other requested resources in their community. I would provide onsite supervision of the shelter and its residence overnight. Daily duties included: Walking the shelter every hour assuring that the residents follow the house rules for example safety, bed time, curfew, noise level and any conflict resolution that may occur. Working with shelter clients consisted of teaching independent living skills such as, cooking, household chores, laundry, personal hygiene, interpersonal communication, and the effects of domestic violence as well as working with them on communal living skills. Occasionally I would dispense medication, first aid, hygiene products or transporting the clients and their children to the ER as needed. ¬†I performed daily documentation of client's behavior, actions and needs that they may have throughout the night in their file. Part of my administrative duties was to maintain, update and submit accurate documentation of our hotline reports, and closing the files of clients that exited the shelter. I would also make sure the shelter and offices were maintained in a clean, organized fashion by providing a variety of housekeeping functions on a daily basis. I was frequently asked to ensure that all new personal were well versed and trained on the overnight shelter operations and procedures by providing training for new employees, interns and volunteers.¬†       08/2008   -   04/2013     Company Name   Ôºç   City  ,   State    Domestic Violence Counselor Advocate       I began working with this agency
as an administrative assistant helping the office program director, my regular
office duties included, answering and screening a heavy volume of phone calls
which for the first 2 years included hotline calls, handling the mail, filing,
making copies, maintaining accurate inventory of office supplies, ordering
supplies and assisting

Clients with intake paper work. After
completing the state mandated 40 hour training I worked my way up to advocate
part of my new duties included assessing clients and providing crisis
intervention when needed. I facilitated support groups and life skills, empowerment
workshops.


In 2009 when our office program director left
I took over managing the day to day operations of our outreach center as well
as working with clients one on one from 2009-2011. The added responsibility was
to coordinate with a local organization that provided us with food for our food
pantry when we used to buy the food in the past. I collaborated with local
community partners, agencies and organizations so that we all work together to
provide clients and their families with as many services as they need on the
mountain. I planned and put on fundraisers and event in the community to raise
awareness for domestic violence and sustain our agency, this was accomplished
by our take back the night event, our candlelight walk, ice cream social as
well as tabling at yearly resource fairs and making presentation to our local
schools, agencies and organization. I was also responsibly to train our new
office hires and volunteers as well as doing my part in presenting at our State
Mandated Domestic Violence training that the agency conduct 2 times a year.

¬†         09/2005   -   07/2007     Company Name   Ôºç   City  ,   State    Administrative Assistant      My general office duties included fielding
and screening phone calls for administration and sales representatives.

I handled daily billing and invoicing for two
office locations one being out of state in Saint Louis MO. I was responsible for
all the accounts receivable and collections.

I assisted in coordinating LTL shipping and
prepared import documentation for customs, Acor imported their ball bearing parts
from China.

I prepared all daily reports, spreadsheets,
return goods authorizations and payable verification and verified potential client's
credit references and provided references for existing clients.       09/2000   -   06/2005     Company Name   Ôºç   City  ,   State    Administrative Assistant       My responsibilities included conducting I-9
review, drug test, reference and criminal background checks on potential
employees in accordance with EEOC regulations and agency standards.

¬†

My daily duties included updating and
maintaining client and employee data on the agency's computerized system.
Performed clerical duties such as typing, faxing, and sending e-mails, as well
as, handling all of the agency's correspondence.

I addressed clients and
employees inquiries/concerns by assisting them or directing them to the
appropriate party in a timely manner.

I scheduled and conducted interviews with
clients and potential employees.

I performed follow-ups with clients during
employees first month of work and checked on them on a regularly basis.

Responsible for all accounts receivable and
accounts payable.

I also created and maintained the agency's
website.          Education     1995     Citrus College            General Education    General Education       1992     Glendora High School West College 	        Medical Assistant          High School Diploma      Domestic Violence 40hour training        Languages    Bilingual Fluent in Spanish      Skills    Microsoft Office: Word, Excel, Power Point, Outlook
*	Programs: AIMsi, OMS Systems, UPS Worldship and ALICE, Apricot.
*	Type 40 WPM, 10-key touch by Sign & Touch   "
ADVOCATE,"         CHILD PERFORMER WELFARE ADVOCATE         Summary    Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.      Highlights        S KILLS Critical thinking Business correspondence Attention to detail Filing and data archiving Report development Physician billing Types 50 WPM Patient scheduling Microsoft Office Suite Quality assurance Misys Tiger Medical Software proficient              Experience      Company Name     January 2011   to   August 2012     Child Performer Welfare Advocate   City  ,   State    Responsible for welfare of child performers on a major network television production. Advocated and insured that the child performers were treated properly by fellow cast, crew, producers and directors. Kept proper time records for amount of time each child performer was on camera as well as off camera, to insure that they were not overworked. Responsible for as many as 9 principle child performers and 40 background child performers at one time. Education tutoring for a child performer to make sure the child was able to keep up with their education while away from the school setting.        Company Name     February 2007   to   February 2007     Managed executive   City  ,   State    PC - Savannah, GA Checked patients in and out of a busy cardiology practice with 6 physicians Scheduled in house appointments, outpatient testing procedures and referrals to outside physicians. Located, checked in and pulled medical records for appointments and incomplete patient charts. Audited new customer files to verify medical necessity and satisfaction of coverage criteria. Kept organized documentation of medical insurance prior authorization information for office of 6 physicians. Improved timely paying of bills by developing flexible payment plans for patients. Managed hundreds of accounts patient accounts and insured timely payment of accounts Managed executive calendar and for physicians        Company Name     March 2006   to   February 2007     Optometry Technician   City  ,   State    Oversaw daily office operations for a busy Optometry practice located within an Eyeglass World. Administrative tasks to included the checking in and out of patients, collecting all necessary paperwork and insurance information, and maintaining the appointment calender as well as the Optometrist schedule. Patient care to include pretesting of patients with use of an autorefractometer, Intraocular pressure machine and lensometer. Ordered eyeglasses and contact lenses for patients. Coordinated with vendors in the ordering of supplies and samples for the practice. Maintained and facilitated the outside referrals of our patients to other providers.           July 2001   to   April 2005     Bridal Consultant/Sales Associate   City  ,   State    and Mount Pleasant, SC Worked directly with bride and groom to determine their needs and wants and help them register for gifts. Kept a database of preferred vendors and helped bride and referred bride and groom to vendors. Followed up with bride and groom after wedding date to facilitate the completion of gift registry. Helped coordinate and run local bridal shows. Greeted customers and ascertained customers' needs. Answered questions regarding the store and its merchandise. Helped customers with questions, problems and complaints in person and via telephone. Operated a cash register for cash, check and credit card transactions with accuracy. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates.        Education      American Military University     2009       Bachelor of Arts  :   Criminal Justice    City  ,   State  ,   US    2009	Bachelor of Arts: Criminal Justice American Military University - Charleston, WV        Appalachian State University     2004       Bachelor of Science  :   Criminal Justice    City  ,   State  ,   US    2000-2004 Bachelor of Science: Criminal Justice Appalachian State University - Boone, NC        Military Experience      Company Name     February 2007   to   March 2006     ABC Studios/Army Wives Television Production - Charleston, SC Responsible for welfare of child performers on a major network television production. Advocated and insured that the child performers were treated properly by fellow cast, crew, producers and directors. Kept proper time records for amount of time each child performer was on camera as well as off camera, to insure that they were not overworked. Responsible for as many as 9 principle child performers and 40 background child performers at one time. Education tutoring for a child performer to make sure the child was able to keep up with their education while away from the school setting. 02/2007 to 08/2008Medical Receptionist Cardiovascular Consultants, PC - Savannah, GA Checked patients in and out of a busy cardiology practice with 6 physicians Scheduled in house appointments, outpatient testing procedures and referrals to outside physicians. Located, checked in and pulled medical records for appointments and incomplete patient charts. Audited new customer files to verify medical necessity and satisfaction of coverage criteria. Kept organized documentation of medical insurance prior authorization information for office of 6 physicians. Improved timely paying of bills by developing flexible payment plans for patients. Managed hundreds of accounts patient accounts and insured timely payment of accounts Managed executive calendar and for physicians 03/2006 to 02/2007 Optometry Technician Eyeglass World, LLC - Savannah, GA Oversaw daily office operations for a busy Optometry practice located within an Eyeglass World. Administrative tasks to included the checking in and out of patients, collecting all necessary paperwork and insurance information, and maintaining the appointment calender as well as the Optometrist schedule. Patient care to include pretesting of patients with use of an autorefractometer, Intraocular pressure machine and lensometer. Ordered eyeglasses and contact lenses for patients. Coordinated with vendors in the ordering of supplies and samples for the practice. Maintained and facilitated the outside referrals of our patients to other providers. 07/2001 to 04/2005 Bridal Consultant/Sales Associate Belk - Boone, NC and Mount Pleasant, SC Worked directly with bride and groom to determine their needs and wants and help them register for gifts. Kept a database of preferred vendors and helped bride and referred bride and groom to vendors. Followed up with bride and groom after wedding date to facilitate the completion of gift registry. Helped coordinate and run local bridal shows. Greeted customers and ascertained customers' needs. Answered questions regarding the store and its merchandise. Helped customers with questions, problems and complaints in person and via telephone. Operated a cash register for cash, check and credit card transactions with accuracy. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates.        Skills    Associate, Cash, Cash Register, Credit, Credit Card, Database, Greetings, Its, New Sales, Sales, Sales Associate, Sales Associates, Telephone, Administrative Tasks, Operations, Ordering, 50 Wpm, Archiving, Billing, Correspondence, Data Archiving, Filing, Microsoft Office, Ms Office, Quality Assurance, Scheduling, Typing, Accounts And, Cardiology, Documentation, Medical Insurance, Medical Records, Of Accounts, Outpatient, Paying, Receptionist, Satisfaction, Testing   "
ADVOCATE,"         REVENUE CYCLE ADVOCATE       Summary     Dedicated and focused Office Manager/Supervisor who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Energetic Revenue Cycle Advocate with 20+ years experience in high-level executive support roles. Organized and professional.       Highlights          Microsoft Office proficiency  Excel spreadsheets  Self-directed  Results-oriented  Meticulous attention to detail  Time management  Professional and mature  Strong problem solver  Advanced MS Office Suite knowledge  Resourceful      Strong interpersonal skills  Medical terminology  Meeting planning  Report development  Report writing  Billing and coding  Workers' compensation knowledge  Claims appeal procedures  Insurance eligibility verifications            Accomplishments     Coordinated all department functions for team of 10+ employees.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees.  Planned and executed all aspects of a major office headquarter move.Increased office organization by developing more efficient filing system and customer database protocols.Promoted to Revenue Cycle Advocate.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees.       Experience     06/2011   to   Current     Revenue Cycle Advocate    Company Name   Ôºç   City  ,   State      Planned travel arrangements for 2 executives and 10+ staff. Educate and train clinics and hospital departments on Epic, Signature, MS Word, Excel, Emdeon  and Payment Manager system. Assist clinical staff and office staff their assigned Work Queue. Monitor trends on staff and provide training & updates to company data base systems.  Assist with patient account merge on  Duplicate Guarantor Acct, Provide assistance to patients such as Medicaid, Physician Reach Out & Financial Assistance. Planned meetings and prepared conference rooms.Wrote reports and correspondence from dictation and handwritten notes and send Weekly Status reports to all clinical managers on trends, audits from the clinic WQ's errors from office staff and patient complaints Work Contested Work charges received from customer service.  Collecting self pay payments from patients and post in the Epic System Set payment plans in Epic Financial Assistance using Search of America and On Point system.         09/2009   to   06/2011     Payment Reconciliation Rep    Company Name   Ôºç   City  ,   State      Research unidentified payments on Epic System, Signature, Emdeon System Payment manager system, and commercial insurance websites.  Created PDF files on Epic system Create naming conventions for electronic files in Epic Electronic payment postings on Epic System Wachovia Lock Box Denials and electronic lockbox receipts in Epic Resolve unidentified payments follow up with Independent Clinics and Insurance Companies for missing payment or unidentified electronic remits and paper remit.  Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Served as central point of contact for all outside vendors needing to gain access to the building.Maintained an up-to-Made copies, sent faxes and handled all incoming and outgoing correspondence. department organizational chart.         06/2007   to   09/2009     Patient Accounts Rep III    Company Name   Ôºç   City  ,   State      Insurance follow up for Denied Claims and Self Pay after Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Managed daily office operations and maintenance of equipment.Isurance Balances Work ATB report for insurance follow-up Work Dun level report for Guarantor/patient follow-up Work Bill-hold Report for Guarantor follow-up Appeals for Medical Necessity to insurance companies.         10/2002   to   06/2007     Medical Insurance Specialist III    Company Name   Ôºç   City  ,   State      Insurance follow-up, customer service, served as central point of contact for all outside vendors needing to gain access to the building.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.         01/2000   to   06/2002     Medical Billing /Recovery Specialist    Company Name   Ôºç   City  ,   State      Billing and collections Insurance follow up for Denied Claims and Self Pay after Insurance Balances Credit balances - Refunds Verify demographic information Verification List from SSI for Billing Errors Set budget plans Answer in/out bound calls Use automated dialer system Medical Terminology Insurance verification Follow up with doctor office for accurate CPT and ICD-9 codes obtained for maximum reimbursement. Customer service and clerical duties.         09/1990   to   09/1997     Health Unit Coordinator    Company Name   Ôºç   City  ,   State      Duties involve standard administrative responsibilities, answering multi-line phones, making copies, scheduling appointments and maintaining supplies.Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Received and distributed faxes and mail in a timely manner.Properly routed agreements, contracts and invoices through the signature process.Made copies, sent faxes and handled all incoming and outgoing correspondence.Dispersed incoming mail to correct recipients throughout the office.Maintained an up-to-date department organizational chart.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.  Admit patients, administer and maintain patient records, break down medical charts for record keeping and coordinate billing.  Communicate with the clinical staff to ensure all appropriate patient information gathered Responsible for typing up discharge instructions for a patient.          Education     6 1990     High School Diploma  :   Business    Northern High School Durham NC UNITED States   Ôºç   City  ,   State  ,   US     Top 10% of class Emphasis in BusinessOffice Administration courseworkCoursework in Administrative Technology and Coursework in Human Resource Management and Business Administration        2002     Business Diploma  :   Medical Billing & Coding    Georgia Medical (EverestUniversity) ATLANTA GA United States   Ôºç   City  ,   State  ,   US     Top 10% of class, Emphasis in Medical Billing and Coding, medical terminology,Coursework in Human Resource Management and Business Administration             Bachelor of Science  :   Business Administration Management    Walden University   Ôºç   City  ,   State  ,   US     Top 10% of class,Emphasis in management and team building, Coursework in Administrative Technology, Coursework in Human Resource Management and Business Administration         Skills     Experience with Epic System, Epicare, Emdeon, Training and educating staff on Epic WQ's, Creating Workers Comp cases in Epic, Signature, IDX, Medical Manager, MS Word, Excel, NC Tracks, Customer Service skills, Collect payment over the phone and posting payments in Epic    "
ADVOCATE,"         VZW CUSTOMER TECH ADVOCATE           Overview    Flexible, independent, self motivated and effective leading contributor of the FOA/FSA Team, customer focused with high understanding of external customer needs.  Strong planning, organizing, decision making capability with good leadership skills, motivating others in achieving high quality results on time as required.  Shares opinion and ideas freely, and willing to support other team members in succeeding.  Good technical skills with understanding of network wireless technical concepts.  Eager in learning new concepts quickly.  Friendly demeanor that is easy to work with and approachable.  Excellent communication and negotiation skills.  Ability to work with key personnel across multiple organizations      Core Qualifications          Over 18 years wireless experience.  3 years of RF Optimization and 8 years of CDMA Cell FOA (First Office Application), working on multiple customer assignments.  1.5 years of Network Level Testing.  Over 3 years of experience as an LTE FSA engineer.  Over 2 years VzW Customer Tech Advocate working with Verizon Headquarter and NOKIA support team.  Over 3 years of experience as an LTE FSA engineer, 1.5 years of LTE Network Level Testing, 3 years of RF Optimization and 8 years of CDMA Cell FOA (First Office Application), working on multiple customer assignments.  Central point of contact for the customer on technical issues, coordinating the determination of root causes and implementing corrective action plans.  Team with NOKIA Account Teams, Program Managers, and other Customer Technical Advocates to understand and facilitate customer-supplier management processes.  Led numerous major CDMA and 1xEVDO cell software releases for FOA.  Led Sprint 4.0 and 5.0; VzW FSA for LR13.1 software release.  Contributed to the successful completion of several critical milestones for Alcatel-Lucent such as SBEVM, SBEVMm, 3G-1X, Modcells 1.0 - 4.0, 1XEV-DO Rev-0 Rev-A, Intelligent Antenna, SUA, BTS 8440 (4.0B Macrocell product with MCPA), 3-Carrier DO, CPRI/RF Head Development for PCS and AWS Microsoft Office Suites, LDat, MapInfo, UNIX, SPO (System Performance Optimization Tool), Transcend, Qualcomm Data collection software (CAIT, Friendly Viewer, QXDM, QPST, QCAT), Watchmark/Prospect, and COOL.              PROFESSIONAL EXPERIENCE      VzW Customer Tech Advocate    February 1964   to   February 1964     Company Name   Ôºç   City  ,   State      Responsible for providing technical consultations for VzW HQ team, and interfacing into the ALU Development communities, advocating VzW requirements and new feature requests.  Facilitate ALU team issues, projects, and communications with customer Verizon Wireless as it relates to the LTE program Assume responsibility in Pre Deployment, Deployment, Post Deployment, and Common Support Processes Partner with FSA and PM team on testing and deployment activities Advocate customer interests within Alcatel-Lucent; foster understanding of customer initiatives within Alcatel-Lucent; lead technical meetings with the customer; own resolution on behalf of customer of key technical issues Use understanding of customer's entire network and their solution to make recommendations; support customer in user group meetings.          Cell First Office Application Engineer FOA Engineer     Company Name   Ôºç   City  ,   State      Team led for FOA cell software release for CDMA and EVDO for R16.11, R17.12, R19.0, R21.0, R23.0, R25.0, R26.01, R27.0, R27.05, R28.04, 31.0 and 31.10.  Lead duties consist of: As the primary interface between the customer, the project team, and any internal/external partners participating in the project.  Introduction of new cell software releases and features into a live market, product management, analyzing customer network prior to FOA execution, and verification of new software load compatibility for a commercial system.  Project managed all activities in preparation of the FOA and during FOA.  Maintain schedule and staffing to ensure exit criterions are achieved on time and with high quality.  Work in partnership with cross functional internal Alcatel-Lucent team in documenting, and identifying issues prior to the introduction of the new products into a live network.  Collaborate with various FOA teams, and customer team to share information, and coordinate weekly sites schedules.  Work with Alcatel-Lucent development and test team in reviewing requirements, documenting problems found during field execution, solving field issues such as software and hardware problems, as well as reviewing validation results, and verifying field problem fixes.  Negotiate mutually beneficial resolutions to FOA found issues within internal (ALU) and external (customer) project meetings.  Work directly with customer documentation teams to develop high quality customer documentation.  Construct daily project status reports shared with senior management and the customer.  In lab testing of validation plan prior to FOA execution to obtain the technical expertise required to demonstrate the new functionality in a live customer network.  Develop field test plan and strategies for OA&M and call processing scenarios for new feature functionality to meet system requirements and customer expectations, live customer on site implementation of validation plan, and documentation of validation results.  Collaborate with product management in the planning and implementation of the FOA deployment.  Provide on site test support to multiple customers, isolate and debug FOA problems, and perform HW/SW system upgrade as necessary.  Support multiple internal teams for optimization & troubleshooting of field issues.  Continuously utilizing RF Optimization skills by using identical software in validating new features similar to RF Optimization.          RF Optimization Engineer    September 1997   to   May 2000     Company Name   Ôºç   City  ,   State      Led project planning to attain exit criteria goals for CAT/TAC (Communications Authority of Thailand/ Total Access Communications) in Bangkok; Phil Tel, Philippines; TelCel, Caracas, Valencia & Maracay, Seven Cities, Nine Cities and Second Carrier Project in Venezuela customers for newly deployed mobile base stations.  Lead duties included planning control routes and supervising and scheduling five teams for drive testing to gather RF data.  Executed RF Optimization duties such as collecting, plotting, and analyzing data collected from Qualcomm MDM which resulted in updating database properties and the base station, such as orientation and downtilt, to attain better network performance.  Achievements Above and beyond award for FOA Project:  This award was presented for taking on the responsibility of being the lead on the FOA despite having only been in the group for a short time.  Received Shining Star Award for Caracas, Valencia and Maracay deployment project and for IFR/Easy Span Spectrum Analyzer Development Interface.  Received an acknowledgment of active participation and dedication to completingthe CDMA project with CAT/TAC award.  Diversity Day 1999 Hands Across the World Certificate of appreciation award.          Education      Bachelor of Science   :   Electrical Engineering  ,   November 1997    Milwaukee School of Engineering   Ôºç   City  ,   State      Electrical Engineering        Professional Affiliations    CDMA Systems, 3G 1x-EVDO Rev-0 and Rev-A, UNIX, WiMax (802.16) Multi-media Class, Agilent Seminar - WiMAX/OFDM in Wireless Networking, OMC-RAN Hands-On Training and OA&M Hands-On training, LTE bootcamp
Languages
Fluent in speaking Tagalog (Filipino Language) and Bisaya (Filipino Dialect)      Skills    3G, BTS, Central point of contact, hardware, data collection, database, documentation, engineer, senior management, features, FSA, functional, lab testing, lab test, leadership, MapInfo, market, meetings, Access, Office, Microsoft Office Suites, works, Network, networks, Optimization, Processes, product management, project planning, quality, Radio, scheduling, Spectrum Analyzer, staffing, supervising, supplier management, team player, telecom, troubleshooting, type, UNIX, upgrade, validation   "
ADVOCATE,"         BILINGUAL DOMESTIC VIOLENCE ADVOCATE         Skills        Word programs (including Excel and Access), EPIC and other
electronic medical records, and the database Efforts to Outcome (ETO). Working knowledge
of SAS and R.            Experience      Bilingual Domestic Violence Advocate     Sep 2015   to   Nov 2016      Company Name   Ôºç   City  ,   State     Provided advocacy services appropriate to client needs to a caseload of approximately 30 clients, through in person and/or phone contact.  Advocacy services included crisis intervention, risk assessment, safety planning, supportive counseling, and assistance in accessing community resources.  Covered on-call service one to two times a week, on average.  On-call service entailed serving as the first responder for intimate partner violence referrals from the hospital, as well as self-referrals from the community.  Documented in Passageway database (ETO) and EPIC as appropriate.  Utilized various clinical strategies in work with clients.  Provided clients with psycho-educational resources regarding interpersonal violence.  As appropriate to their desires, worked with clients to improve thoughts and behaviors utilizing coping skills, including behavioral activation and meditation among others.  Developed and led presentation regarding basic concepts around gender identity, in order to increase program knowledge regarding transgender and genderqueer populations.  Presentation available at goo.gl/dFT7at.  Invited to participate in Brigham and Women's Hospital Schwartz Rounds (Schwartz Rounds is a nationally-recognized program in which a panel of healthcare providers discuss providing compassionate care for a particular case).  In this panel, other providers and I discussed the delivery of collaborative, trauma-informed care to a transgender woman of color who was a survivor of multiple forms of violence.  Please see http://bit.ly/2n0VylG for an article on this presentation.         Intern     Sep 2014   to   May 2015      Company Name   Ôºç   City  ,   State     Assessed the mental health, physical health and supportive services needs of up to ten children and their families per week by conducting biopsychosocial assessments and other clinical strategies.  Collaborated with other professionals and agencies to provide trauma-informed care when a family presented with suspected and/or confirmed child abuse.  Engaged with families in a strengths-based helping relationship in order to provide active referrals to various local mental health agencies, community programs, and government organizations.  Conducted weekly pediatric mental health screenings for children ages 3-21 who sought individual mental health services.  Participated in weekly Child and Family Mental Health Meetings and monthly Pediatric Team Meetings to discuss holistic well-being of patients and their families.  Developed and led presentation regarding issues related to youth and self-harm, in order to increase department knowledge around such issues.  Presentation available at goo.gl/Ea4QNR.  Corps Member, City Year.            Jul 2013   to   Jun 2014        City  ,   State     Mentored and tutored 7th grade students at Markham Middle School in South Los Angeles.  Referred students to Behavior Counselors, Attendance Counselors, and Gang Intervention Program Counselors when appropriate.  Collaborated with such counselors in order to assist students in improving trauma symptoms, behavior, academic performance and other quality of life facets.  Engaged in collateral contacts with family members to discuss behavior, mental health and academic performance.  Created and executed extra-curricular behavior programming for four students.  All students met City Year impact goals by improving at least one point in three or more character traits, as outlined using KIPPs character growth assessment.  Proposed and directed a High School Fair.  Representatives from eight local magnet, charter and private high schools were present, and informational materials from three other schools were distributed.  Around 80 parents and students attended.         Research Assistant     Jun 2010   to   May 2011      Company Name   Ôºç   City  ,   State     Acquired and incorporated input from local community members into research.  Conducted, transcribed and coded interviews between parents and children (ages seven to twelve) regarding animal behavior and evolution using both an interactive museum display and children's books.  Analyzed this data to measure community members' understanding of evolution.  This information was later used for the following research paper: Shtulman, A., & Checa, I.  2012).  Parent-child conversations about evolution in the context of an interactive museum display.  International Electronic Journal of Elementary Education, 5(1), 27-46.         Languages    Bilingual and biliterate- Native and fluent Spanish speaker who has lived in Spanish
speaking countries. Experience working with many Spanish      Education and Training      Master of Public Health  ,   Epidemiology, Maternal and Child Health   09/2017     Boston University   Ôºç   City  ,   State     Epidemiology, Maternal and Child Health Completion of Maternal and Child Health Leadership Education Program       Master of Social Work  ,   Clinical Social Work   06/2016     Boston University   Ôºç   City  ,   State     Clinical Social Work       Bachelor of Arts  ,   Psychology   05/2013     Occidental College   Ôºç   City  ,   State     magna cum laude Psychology       Skills    academic, basic, color, interpersonal, counseling, crisis intervention, client, clients, database, delivery, dFT7, electronic medical records, forms, gl, government, http, Leadership, materials, Meetings, Mental Health, Access, Excel, Word, programming, speaker, quality, research, risk assessment, safety, SAS, fluent Spanish, Spanish-speaking, Spanish
speaking, phone, trauma     "
ADVOCATE,"         CUSTOMER SERVICE ADVOCATE       Summary    Talented Customer Service manager skilled at balancing customer needs and company demands. Effectively builds
loyalty and long-term relationships with customers while achieving all individual sales goals. A sales manager skilled in
exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer
service.      Skills        Superb sales professional          Store planning and design
       Strong communication skills          Detail-oriented
       Personnel training and development          Time management
       Proficient in MS Office            Accomplishments      Awarded annual merit increases during the first 15 years of employment.  Consistently exceeded daily sales targets with
an average of 5000+ in sales each day.  Managed a successful sales team of 20 members who consistently exceeded
sales goals by 80% each month.  Successfully managed $1.4 million in merchandise per day.  Fulfilled all supervisory
duties when Store Manager was on vacation.  Interviewed applicants and successfully staffed any vacancies throughout
store, focusing primarily on assigned areas.  Routinely helped as many as 20 customers each day in a high-volume retail
outlet.  Promoted to Call Center lead within 6 months of employment.        Experience     03/2015   to   10/2016     Customer Service Advocate    Company Name   Ôºç   City  ,   State     Addressed customer service inquiries in a timely and accurate fashion.  Maintained up-to-date records at all times.  Provided accurate and appropriate information in response to customer inquiries.  Demonstrated mastery of customer service call script within specified timeframes.            10/1995   to   02/2014     Sales Manager    Company Name   Ôºç   City  ,   State      Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and
resolved complaints.Design and implemented customer satisfaction metrics.Completed weekly schedules according to
payroll policies.Trained all new managers on store procedures and policies.Trained staff to deliver outstanding
customer service.Contributed to merchandising ideas at team sale meetings.Reorganized the sales floor to meet
company demands.Stocked and restocked inventory when shipments were received.Received and processed cash and
credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash
registers and creating staff assignments.Worked as a team member to provide the highest level of service to
customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were
maintained on a daily basis.Demonstrated that customers come first by serving them with a sense of urgency.Shared
product knowledge with customers while making personal recommendations.Recommended and helped customers
select merchandise based on their needs.  Resolved customer complaints by exchanging merchandise, refunding money
and adjusting bills.  Served as liaison between customers, store personnel and various store departments.Informed
customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer
service policies and service level standards.Managed wide variety of customer service and administrative tasks to
resolve customer issues quickly and efficiently.  Hired and trained all sales staff for new store location.  Trained in
negotiations and time management.  Determined staff promotions and demotions and terminated employees when
necessary.  Addressed and corrected sales staff communication issues in a tactful and effective manner.  Directed and
supervised employees engaged in sales, inventory taking and reconciling cash receipts.  Worked closely with the district
manager to formulate and build the store brand.  Helped determine movement/placement of incoming merchandise.  Designed displays to make the store experience interactive and engaging.  Displayed the appropriate signage for
products and sales promotions.  Arranged items in favorable positions and areas of the store for optimal sales.  Established and maintained proper high traffic displays, resulting in increased sales.  Conducted staff meetings with
sales personnel to introduce new merchandise.  Researched current and past business performance using on-line
systems and available reports.  Effectively communicated and coordinated execution of the plano-gram with store
management.         11/1990   to   08/1995     Sales Manager    Company Name   Ôºç   City  ,   State      Managed a $30,000 monthly sales portfolio.Served as liaison between customers, store personnel and various store
departments.  Answered customers' questions and addressed problems and complaints in person and via phone.  Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of
customer satisfaction.  Maintained friendly and professional customer interactions.  Trained new employees on company
customer service policies and service level standards.  Managed sales staff of 6 members.  Delivered excellent customer
service by greeting and assisting each customer.  Contributed to merchandising ideas at team sale meetings.  Directed
and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.  Determined staff
promotions and demotions, and terminated employees when necessary.  Designed displays to make the store experience
interactive and engaging.  Displayed the appropriate signage for products and sales promotions.  Effectively
communicated and coordinated execution of the plano-gram with store management.         07/1986   to   08/1990     Data Entry operator    Company Name   Ôºç   City  ,   State      Verified and logged in deadlines for responding to daily inquiries.Assisted with payroll preparation and entered data into
cumulative payroll document.Verified that information in the computer system was up-to-date and accurate.  Promoted
positive customer and associate relations through courtesy, service and professional appearance.         09/1985   to   10/1986     Loan Servicing Representative    Company Name   Ôºç   City  ,   State      Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and
appropriate information in response to customer inquiries.Provided accurate and appropriate information in response to
customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Assisted with the development
of the call center's operations, quality and training processes.Led a team of customer service representatives to
increase service center profitability.          Education and Training     1983     High School Diploma  :   General-Business     William Penn Vo-tech             Ôºç   City  ,   State  ,   USA    General-Business               Communications    Morgan State University   Ôºç   City  ,   State  ,   USA    1984 - 1985        Skills    administrative, call center, cash receipts, cash
registers, closing, Strong communication skills, credit, customer satisfaction, customer
service, excellent customer service, excellent customer
service, customer service, Detail-oriented, fashion, inventory, meetings, merchandising, money, MS Office, negotiations, payroll, personnel, Personnel training, policies, processes, quality, reconciling, sales, sound, store management, store
management, phone, Time management   "
ADVOCATE,"         CLINICAL SERVICE ADVOCATE       Professional Summary    To be part of an organization which assist and offers services to individuals in need as well as allow me to utilize my past experience and education, and offer new challenges as well as growth within the agency.      Skill Highlights        Areas of Specialty Domestic Violence, Sexual Abuse, Rape, Prostitution *Mental Health, Substance Abuse, Depression, Anxiety, Bipolar, Schizophrenia *Homelessness, Community Inclusion, Shelter System, HRA, SSI, NYCHA, Section 8, Community Resources *Mental Retardation, Down Syndrome, Medication Dispensing, Residential services, Autism *Runaway Teenagers, ADHD, ADD, Truancy, Family Intervention            Experience    To seek and obtain employment in an organization wich will allow m utilize my past experince, skills, as well as aqcired sills, and ofer new challeges as well as well as offer growth within th organization      Education and Training      Bachelor of Science  ,   Human Services Psychology and Sociology   2007     Boricua College   Ôºç   City  ,   State  ,   NY    GPA:   Dean's List Honor Roll Student 2006-2007 and 2008
Secretary of the Student Body and Vice President of the Research studies (Latinas take a Stand against Violence   Human Services Psychology and Sociology Dean's List Honor Roll Student 2006-2007 and 2008
Secretary of the Student Body and Vice President of the Research studies (Latina take a Stand against Violence) ad President of Women against Human Trafficking       Bachelor's     June 2008           Master's Degree  ,   Clinical Counseling and Psychology Human Personalities and Behaviors   Clinical Counseling and Psychology Human Personalities and Behaviors       Master of Science  ,   Da Masters Degree i Psychology an Clinical Social Work   May 2012     City College Columbia University   Ôºç   City  ,   State     nyAffiliation Awarded three scholarships for academic achievements, maintaining a 3.8 GPA for three consecutive semesters and volunteering work in the communities as well as being recognized for a strong advocate for women in need. Neon Natal as well and or also Premature Babies born with different types of addictions, which required hands on and constant supervision. I was offered a position on Sept. 2014, but I was unable to accept because my passion was so great I could not see myself doing this kind of love labor for money or support. I also volunteered from 2006 through 2010 at Catholic Guardian with Clinical Manager Enid Cruz LCSW, as a Case Planner, Home finder, ISP development, and did many home visits. My duties were more than a volunteer for me. ST Barnabas, I have volunteered for seven years 2008-Present in the Psych ER, Maternity ward, and anywhere needed. I have developed a team of interns from both universities I attended Columbia and Fordham /Boricua College in one team consisting of 25 where we work with Mark Cruz Senator and directly under the need and supervision of personal mentors Ruben Diaz Sr and Jr. Now Jr. is the Bronx Borough President while, Diaz Sr. is the Hunts point senator service the south Bronx area of the Bronx giving out resources, information to drop in centers, centers they can stop by should they need the services. Over 30 affiliates agencies who work well with homeless, DV, Substance Abuse, Homeless, HIV, Transgender, Anti Violence, A Date Rape, Coming out Support and ways to seek help if desire to get clean. Even new resources of an agency that preps with mocking interviewed, resume prep, clothing for the interview and the MetroCard if needed. And City advocates names numbers district assistance and what they are expected to do for the constituents. Help with HRA/TANF/ FOOD STAMPS, SSDI, SSI, and any form, or type of help despite their age color sexual orientation believe or anything we help all. The second team consists of 15-20 interns who work in the East Harlem under the direct supervision and per need of City Council President Melissa Mark Vivirito. I have also worked with now Mayor when he was the city's Advocate Mr. Bill Di Blasio as well as Jo Serrano who worked with myself and a bunch of student feeding and transporting street homeless adults out of the frigid weather and into shelters for the night or more time if wished needed and as per case to case       Experience      Clinical Service Advocate     Jul 2015   to   Jun 2016      Company Name         Provided quality services t elderly populations who lives and or resided within their respective homes, but were in need of various services or resources available for hem within the community.  Escorted clients as needed to medical appointments, psychiatrist, housing and any appointments needed to advocate and or inform both parties of any significant events that were taking place or changed during the time from the last visits.  Completed housing application, as well as entitlements application letters or document submission.  Discussed any significant events with family, doctors, service providers, social care coordinators, and all          involved in client's treatment plan.         Women's EmpowermentCounselor/ Advocate     Jan 2011   to   May 2015        City  ,   State     Provide crisis intervention services to women and their children, coming into shelter after leaving their abusive homes.  Facilitated groups for women survivors of domestic violence, sexual abuse and incest.  Provided comprehensive services to women and their families in need of outside resources, agencies, referrals, called and scheduled appointments and if needed escorted the clients to these appointments to ensure that language barrier would not be a reason in order to obtain or receive services Explored and informed clients who were non English speakers and unaware or little informed of the legal system in the states their rights.  Assisted clients navigate the HRA, Legal, BOE, shelter, Section 8, NYCHA, affordable housing, HASA, ACS system according to each clients and families' needs and situation.  Advocated for clients, also providing clients tools, skills, and insight knowledge on their future independence as women whether it was Latinas, women of color, Caucasian or Asian, always reminding them that their worth was important and that they can achieve their highest level of potential.         Office Manager     Aug 2008   to   Dec 2011      Company Name   Ôºç   City  ,   State     Handled all incoming/outgoing calls from office to different court parts, DA's offices, judge's chambers, and clients being represented either by the lawyer or the bail bond agent.  Assisted clients in completing any or all documentation/forms for their cases, files, as needed in order to provide a more accurate or better quality of service during the visit.  Followed up on any pending cases, as well as composed legal documentations for both lawyer and bail bond agent, at times translating these documents from English to Spanish and vice versa Served as an interpreter for non-English speaking clients who were in need of legal consultation or came by the office to follow on their pending case.  Composed disposition letters, adjournments', minutes/notes, legal summaries, court hearings, request appearances, subpoenas, witness presence or any legal documents requested by attorneys or agents.  Handled all office banking, rental fees, and office space charges, cash payments from clients, lawyers, and tenants ETC.  Performed online banking using bank application and made all deposits and withdrawals as per request of lawyer.  Responsible for making all payments for the office bills.         Bilingual Clinical Services Coordinator     Nov 2005   to   Jul 2009      Company Name   Ôºç   City  ,   State     Coordinated and provided community-based services, utilizing any and all resources available within the community to assist our clients living with a substance abuse addiction, mental illness, homelessness, and criminal history.  Ensured service plans suited each client's specific need according to their mental illness, substance abuse history, as well as addressed any other stressors in order to facilitate clients' reintegration in the community and assisting and allowing them to become productive members in our society.  Facilitated, encouraged, and prompted clients to be part of the N/A, A/A, G/A, S/A meetings promoting a healthy drug free lifestyle and enhance their quality of life, always reminding them of the importance of focusing on their goals and working a program that best suited their recovery.  Counseled clients individually, family setting, and in groups as needed and requested by clients.  Providing a 24 hour crisis intervention, using cellular provided by the agency.  Worked well within a team setting or individually for an ACT team (Assertive Community Treatment) where 80% of the services were provided within the community.  Under the rules and regulation of OASAS, OMH, DOH, Dept.  of Health, SAMHSA, HRA, NYCHA, Section 8 as well as resources, government offices, and referring one stop organizations or agencies that provided assistance for clients Advocated at state and local events reminding the politicians, congress, senators, and assembly of the importance of public, state, city and private funding to continue providing services in district.  Implemented goals that were realistic and tailored by the clients.  Daily documentation of any progress, updates, changes of services, or significant events were documents for a caseload of 16-24 clients.  Documentation was completed and submitted within a timely manner.         Skills    psychology Human Behavior and Personality Disorder academic, Various agencies worked and volunteered and interned fr Mayor Bill Di Blasio Cit Advocate Leticia James Bronx Congress Jose Senarator, Epillat (upper Manhattan) CASES Reintegration from Jail system back into the communities(Reintegration) , worked with Autism, Down Syndrome, Mentally ill, Mentaly retarded, group homes a risk youth, Human Trafficker,while doing office administration for both Legal team of Criminal Lawyers as well as well as Non for Profit Administration I did Online banking, Fund raising, consultation,knowledge experience and worked along side side congress workers such as Ruben Diaz Sr, in the South Bronx area. Where many low income super low income many in he shelter system unemployed many residing in shelter system due to poverty ad lack of income or jobs available or lack of education opportunities resources or chances to excel. Also, worked along side and closely to the Mr Ruben Diaz Jr Bronx Borough President. Where I with became eager to follow and make change with in he Bronx where I personally as raised in the Bronx and fell prod to say I am a Bromxite wwit ard work abo and ooprtniies attendeded and radated frm Columbia University and Bronxite congress created and became the Bronx WORKFORCE 1, I was pivotal part of all the new and availablle proarmas aha where programs for education training jobs Scholarships college prep and class ¬†part of the WORKFOCE 1 Program. For the and at the Dept of labor a new program which opened doors for all Bronxites ¬†chances opportunities and a new style of life, to learn live and enjoy a new form of a style of live, gainfully employed ending homeless. Most people or potential candidates with no experience to now becoming prepared gaining new set of specific skills and prepared for today's competitive market in NYC. In my opinion it rescued many Bronxite which went from no set of skills to now having the ability to get education training jobs and opportunities to better themselves,or educate in areas of their choice many ¬†Council,Congress and people with power took interest n helping ut th Bronx in the map, where we belonged and help the Bcx Boroughs quickly became involvement part ¬†took in the Bronx's crisis intervention, something I know all to well from my personal work educational and professional life. ¬†worked outreach ACT Team, Institutionalized hospital and accessed he transition from ¬†hospital to client discharge back t he community. Assist with Entitlements Benefits SSI/SSD, Food stamps, Housing, Medicaid, NYCHA, Shelter Plus Care ect assist ad promote clients' independence and , DOH, DV, Documentation, English, forms, government, Guardian, ISP, Legal, legal documents, letters, notes, Mark, meetings, Mental Health, mental illness, money, office, progress, psychiatrist, speaking, quality, Spanish, SSI, supervision, translating, treatment plan, type ad services needed according to specific individual need and assessment individual and according to individual need and basis   "
ADVOCATE,"         PH INPATIENT/FINANCIAL ADVOCATE SUPERVISOR             Education and Training      University of Phoenix     2013       Master of Business Administration  :   Buisniess    City  ,   State  ,   US    GPA:   GPA: 3.87/4.00     GPA: 3.87/4.00         University of Phoenix     2011       Bachelor of Science  :   Human Service Management    City  ,   State  ,   US     GPA: 3.96/4.00         University of Phoenix     2009       Associate of Arts  :   Health Administration     City  ,   State  ,   US    GPA:   GPA: 3.97/4.0     GPA: 3.97/4.0         Professional Experience      Company Name     September 2015       PH Inpatient/Financial Advocate Supervisor   City  ,   State      Transition to PH Inpatient/Financial Advocate Supervisor  Meet weekly to report on High Dollar Inpatient accounts, and Financial Advocate roles in helping self-pay patients  Interim supervisor for additional outpatient department located at Downtown PH  Work on Rapid Improvement team to reduce denials within the CDS   Meet with cashiers in CDS and create consistent reporting of collections to all supervisors, and employees with graphs and notification of high collectors  Help with the creation of 2016 Financial Application Policy for PHS to be compliant with 2016 501R rules  Create presentation of Financial Assistance Policy for CDS  Establish the role of Financial Advocates to help NICU babies with information on Social Security for disability when needed  Establish new role of Financial Advocates to identify and help underinsured with financial assistance  Work with Patient Advocates to help patients with questions regarding insurance, and inability to pay  Work with Care Coordination to help patients obtain the financial means to receive the appropriate level care needed           Company Name     November 2015   to   September 2015     PH Patient Service Representative Supervisor   City  ,   State      Transition to Downtown PH as PSR supervisor  Implement monthly meetings to bring unity to PSR department  Orchestrate change to departmental culture to create awareness of other hospital areas, and build on teamwork   Attend high dollar meetings and create weekly strategies for Inpatient collections  Establish collection goals and increase in monthly collections  Implement cross training of employees to multiple areas  Author Time and Attendance policy for CDS Patient Access Department  Build props for Patient Access events          Company Name     January 2014   to   November 2015     RMC Supervisor   City  ,   State      Transition to supervisor for all Patient Access departments in Rio Rancho  First supervisor to successfully lead all departments at Rust including Southern, and High Resort  Establish the expectation of cross-training for current and new employees for Rio Rancho, and eventually to all areas within the CDS  Improve employee retention for Patient Access in Rio Rancho  Improve employee satisfaction scores for Patient Access in Rio Rancho  Establish collection feedback by the RMC cashier for all Rio Rancho employees  EPIC stabilization within ADT department  Implement EMPI/Bed Management for the CDS in the ER  Volunteer to help and lead fund raising for several charity programs and campaigns in Rio Rancho           Company Name     June 2012   to   January 2014     RMC ER Supervisor   City  ,   State      PHS Supervisor training completed  Ensure ER coverage and staffing levels are appropriate for 24/7 coverage  Implement on-call process for employees  Partake in RMC process improvement on employee hiring and retention  Greatly improve employee relations and satisfaction in ER  Monitor and improve ER collections  In charge or Patient Access week for CDS in 2013  Train all employees and prepare for the successful go-live of EPIC  Assist with charity food drives to help families in the community          Company Name     November 2008   to   June 2012     Registrar III   City  ,   State      Work as registrar for the following departments: Outpatient, ER, Day Surgery, PASS, Inpatient, GI Lab, Pain & Spine, Physical Therapy, Infusion, and Patient Service Representative  Assist with hiring and selecting applicants for open positions  Train new hires  Participate in process improvements for the ER  Act as interim supervisor while manger was on leave  Manage ER schedule   Create pricing charts with CPT codes for Radiology registration  Help with collection strategies to increase upfront ER collections           Company Name     October 2005   to   November 2008     Registrar   City  ,   State      Work as registrar for the following departments: Outpatient, ER, Day Surgery, and GI Lab  Register patients in MPAC for hospital services  Verify patient eligibility via POL, and third party applications  Explain benefits and collect from patients          Company Name     May 1997   to   October 2005     Repair Technician   City  ,   State      Manage warehouse when coverage is needed   Conduct one-on-one and team training for certifications   Act as a liaison for all new hires including HR functions   Work with computer based inventory system   Create workable service departments and train new service techs for Cort stores in several states including: El Paso, Denver, Salt Lake City, San Diego, and Phoenix   Successfully created a marketing project to sell repair and touch-up supplies with store's name and address.          Company Name     June 1992   to   May 1997     Service Department Manager   City  ,   State      Manager of service related aspects including repairs, ordering, and scheduling.  Provide excellent customer service in selling and furniture related issues.  Meet with furniture representative to explore potential manufacturing issues and viable solutions.  Coordinate warehouse strategies with distribution manager.          Volunteer Experience     Accounting, agency, Cashiering, COACHING, computer training, CPT, client, excellent customer service, Customer service, Front-office, General office, hiring, HR, insurance, inventory, Team building, leadership, marketing, Marketing & sales, mentor, Access, Excel, PowerPoint, 2000, Word, Microsoft Word, presentations, processes, Project leadership, repairs, selling, San, Scheduling, Seminars, strategy, Phone, Author, Written    "
ADVOCATE,"         CUSTOMER SERVICE ADVOCATE       Summary     Enthusiastic and hard-working Customer Service Specialist looking to obtain a position in an environment where my skills are valued and can benefit the organization. Dedicated, focused and excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a challenging role of increased responsibility and authority.       Highlights           Strong organizational skills   Active listening skills  Seasoned in conflict resolution  Sharp problem solver                Meticulous attention to detail  Results-oriented  Self-directed  Time management            Experience      Customer Service Advocate   09/2014   to   03/2015     Company Name   City  ,   State       Provide customer service and support.  Handle member calls via telephone as it relates to their prescriptions.  Collected customer feedback and made process changes to exceed customer satisfaction goals.  Placing refill orders and tracking order status.  Deliver the highest level of quality customer service through the execution of responsiveness, reliability, assurance/confidence, accuracy, and professionalism on every member interaction.  Addressed customer service inquiries in a timely and accurate fashion.  Maintained up-to-date records at all times.          Collection Specialist II   05/2015   to   10/2015     Company Name   City  ,   State       Complete collection calls and/or correspondence in a fast-paced goal oriented collection department.  Providing customer service regarding collection issues, process customer refunds, process and review account adjustment, resolve clients discrepancies and short payments.  Responsible for monitoring and maintaining assigned accounts-customer calls, account adjustment small balance write off, customer reconciliation and processing credit memos.  Accountable for reducing delinquency for assigned account.  Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.          Teller/Sales Associate   09/2012   to   09/2013     Company Name   City  ,   State       Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.  Complete customer transactions related to their accounts and resolved any revolving issues.  Reached out to customers and potential customers via face to face interactions for the opportunity to open new accounts and add benefits to their accounts.  Followed the established policies in accordance with the bank and the supervisor's direction.  Recorded all transactions promptly, accurately and in compliance with bank procedures.          Collections Specialist   03/2010   to   09/2012     Company Name   City  ,   State       Complete collection calls and/or correspondence in a fast paced goal oriented collections department.  Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.  Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.  Accountable for reducing delinquency for assigned accounts.  Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.          Dispatcher   02/2008   to   10/2009     Company Name   City  ,   State       Responsible for receiving and transmitting pure and reliable messages, tracking vehicles and equipment, and recording other important information.  Receive incoming calls, answer questions, and provide information to technicians via telephone and company data-base systems.  Maintain accuracy in updating files and logs.  Relates effectively to those contacted in the course of work.  Performs other duties as required trouble-shoot for onsite technicians, assist and transfer technicians to proper areas.          Customer Service /Sales Associate   01/2007   to   02/2008     Company Name   City  ,   State       Cash checks using established risk analysis (as defined in current training manuals and/ or policies and procedures materials) avoiding return items.  Follow appropriate cash handling and inventory procedures.  Provide and market company services, including but not limited to: check cashing, loans, utility and other bill payment transaction, money order sales, wire transfer services, postage stamp sales, and distribution of other financial services.  Provide professional and courteous customer service while receiving incoming customer inquiries and face- to- face request.  Maintain, count, receive, balance and safeguard cash and other negotiable items according to establish policies and procedures to ensure validation of center assets.  Perform opening and closing procedures, including preparing bank deposits or re-deposits, investigating and resolving report discrepancies, and verifying money in the cash drawer and safe.  Follow security and safety policies and procedures in order to maintain a safe working environment; protect company assets and most importantly, the employees.  Maintain schedule flexibility to work in other centers and shifts as needed.          Inside Sale Representative   06/2004   to   12/2006     Company Name   City  ,   State       Made daily outbound sales calls as a source for leads determined by qualifying accounts.  Solicit revenue opportunities from new and existing users (exclusive of charge accounts handled by outside sales professional).  Assist in the implementation of marketing strategies nationally.  Set up of accounts and application of discount codes where approved.  Act as a liaison between customers and field operations to ensure optimal service levels were continuously met.  Assist with special projects as assigned.          Education      Associate of Science  :   Health Administration    El Centro Community College   City  ,   State  ,   usa      Health Administration              State               Skills      Skills   Microsoft Suite Proficiency   RightFax Ventura   Lotus Notes   10 Key (By Sight)   Data Entry   Dispatch   Collections   Customer Service   Sales   Cash Handling     "
ADVOCATE,"         SERVICE ADVOCATE RECRUITER         Summary     Responsible Service Advocate Recruiter with excellent communication skills demonstrated by 6 years  experience as a teacher/parent liaison.         Core Qualifications          Excellent classroom management  Teaching, tutoring and counseling  Experience working special needs students  Effectively work with parents  Proofreading/editing  Motivating students  Interactive teaching/learning  Innovative lesson planning  Positive atmosphere promotion  Behavioral/cognitive skills development      HTML  APA formatting  Copyediting  Fact checking  WordPress  Microsoft Excel proficiency  Strong communication skills  Microsoft Word expertise  Extremely organized  Self motivated  Team player  Multitasking  Independent worker  Quick learner            Achievements      Goal Setting ¬†   Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.    Parent Communication ¬†   Regularly met with parents to discuss student issues and course weakness areas.          Professional Experience      Company Name     August 2014   to   June 2015     Service Advocate Recruiter   City  ,   State      Use computers for various applications, such as database management or word processing.  Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.  Create, maintain, and enter information into databases.  Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.  Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.  Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.  Complete forms in accordance with company procedures.  Maintain scheduling and event calendars.  Schedule and confirm appointments for clients, customers, or supervisors.  Make copies of correspondence or other printed material.  Locate and attach appropriate files to incoming correspondence requiring replies.  Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.  Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.  Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.  Open, read, route, and distribute incoming mail or other materials and answer routine letters.  Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.  Conduct searches to find needed information, using such sources as the Internet.  Manage projects or contribute to committee or team work.  Order and dispense supplies.  Learn to operate new office technologies as they are developed and implemented.  Prepare conference or event materials, such as flyers or invitations.  Take dictation in shorthand or by machine and transcribe information.          Company Name     August 2011   to   August 2014     Teacher Assistant   City  ,   State      Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.  Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.  Enforce administration policies and rules governing students.  Discuss assigned duties with classroom teachers to coordinate instructional efforts.  Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.  Observe students' performance, and record relevant data to assess progress.  Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.  Distribute tests and homework assignments and collect them when they are completed.  Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students.  Attend staff meetings and serve on committees, as required.  Plan, prepare, and develop various teaching aids such as bibliographies, charts, and graphs.  Laminate teaching materials to increase their durability under repeated use.          Company Name     August 2006   to   August 2011     Service Advocate Recruiter   City  ,   State      Use computers for various applications, such as database management or word processing.  Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.  Create, maintain, and enter information into databases.  Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.  Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.  Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.  Complete forms in accordance with company procedures.  Maintain scheduling and event calendars.  Schedule and confirm appointments for clients, customers, or supervisors.  Make copies of correspondence or other printed material.  Locate and attach appropriate files to incoming correspondence requiring replies.  Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.  Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.  Arrange conference, meeting, or travel reservations for office personnel.  Open, read, route, and distribute incoming mail or other materials and answer routine letters.  Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.  Conduct searches to find needed information, using such sources as the Internet.  Learn to operate new office technologies as they are developed and implemented.  Prepare conference or event materials, such as flyers or invitations.  Take dictation in shorthand or by machine and transcribe information.          Company Name     December 2003   to   July 2006     Waitress   City  ,   State      Check with customers to ensure that they are enjoying their meals and take action to correct any problems.  Collect payments from customers.  Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.  Prepare checks that itemize and total meal costs and sales taxes.  Take orders from patrons for food or beverages.  Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.  Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.  Clean tables or counters after patrons have finished dining.  Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.  Inform customers of daily specials.  Explain how various menu items are prepared, describing ingredients and cooking methods.  Prepare tables for meals, including setting up items such as linens, silverware, and glassware.  Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.  Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.  Fill salt, pepper, sugar, cream, condiment, and napkin containers.  Provide guests with information about local areas, including giving directions.          Company Name     December 2001   to   May 2003     Childcare Worker   City  ,   State      Maintain a safe play environment.  Observe and monitor children's play activities.  Communicate with children's parents or guardians about daily activities, behaviors, and related issues.  Sanitize toys and play equipment.  Support children's emotional and social development, encouraging understanding of others and positive self- concepts.  Assist in preparing food and serving meals and refreshments to children.  Create developmentally appropriate lesson plans.  Help children with homework and school work.  Read to children and teach them simple painting, drawing, handicrafts, and songs.  Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.  Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.  Organize and store toys and materials to ensure order in activity areas.          Company Name     August 2000   to   May 2001     Teacher Assistant   City  ,   State      Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.  Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.  Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.  Enforce administration policies and rules governing students.  Discuss assigned duties with classroom teachers to coordinate instructional efforts.  Assist in bus loading and unloading.  Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.  Maintain computers in classrooms and laboratories and assist students with hardware and software use.  Observe students' performance, and record relevant data to assess progress.  Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.  Distribute tests and homework assignments and collect them when they are completed.  Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices.  Take class attendance and maintain attendance records.  Organize and supervise games and other recreational activities to promote physical, mental, and social development.  Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students.  Prepare lesson outlines and plans in assigned subject areas and submit outlines to teachers for review.  Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills.  Conduct demonstrations to teach such skills as sports, dancing, and handicrafts.  Use computers, audio-visual aids, and other equipment and materials to supplement presentations.  Attend staff meetings and serve on committees, as required.  Type, file, and duplicate materials.  Laminate teaching materials to increase their durability under repeated use.  Requisition and stock teaching materials and supplies.  Operate and maintain audio-visual equipment.  Collect money from students for school-related projects.  Assist librarians in school libraries.          Company Name     August 2014   to   December 2014     Writing tutor/ editor   City  ,   State     Proofread and reviewed all print and electronic content for correct grammar and adherence to house style.Reviewed and edited students' written work for grammar, tone, voice and creative quality.         Education and Training      Sul Ross State University     2015       Bachelor of Arts  :   Psychology    City  ,   State       Psychology         Languages     Proficient in speaking, reading and writing in English and Spanish.       Skills     ¬∑ Analyzed official documents in order for migrant families to receive benefits.   ¬∑ Did outreach work to find and recruit migrant families   ¬∑ Knowledge with Windows, Excel, Microsoft Word Power Point, and Printshop     "
ADVOCATE,"         MERCHANT SERVICES ADVOCATE       Summary     Management Experience and a Desire to Work for the Best    Skilled Management Professional eager to contribute expertise, strong personnel development skills, and communication talents toward actively supporting an organization in maximizing performance.       Highlights          Client relations specialist  Team management  Focused on customer satisfaction  Training and development  Deadline-oriented  Customer Relationship Management software (CRM)      High customer service standards  Employee relations specialist  Call center management experience  Strong problem solving ability  Customer service management expertise            Accomplishments     Exceeded corporate target for customer satisfaction for 4 months in a row.       Experience     07/2013   to   Current     Merchant Services Advocate    Company Name   Ôºç   City  ,   State      Solves challenging member situations creatively and efficiently - while maintaining the LivingSocial brand promise of surprising and delighting - utilizing strong listening skills, empathy and probing techniques to identify reason(s) for disconnect and overcome objections.  Builds and strengthens relationships with merchants by providing an exceptional merchant experience to ensure quality experiences.  Manages logistics of promotions directly with the merchant via phone and email.  Quickly responds to and resolve all merchant questions/issues.  Keeps records of merchant interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.  Problem solving by utilizing internal teams to solve complex issues.  Communicates effectively across all internal channels and provide effective solutions.         11/2013   to   03/2014     Mobile Sales Consultant (Seasonal)    Company Name   Ôºç   City  ,   State      Provided personalized service and exceptional expertise for customers.   Handled all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions.   Developed, maintained and communicated strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.         07/2012   to   07/2013     Operations Supervisor/T-Mobile Gen Care    Company Name   Ôºç   City  ,   State      Maintained client satisfaction.  Oversaw that agents were meeting required metrics (KPI's).  Coached agents to help them grow and succeed in the goals they set forth (Coach to behaviors).  Implemented new changes and ensure that everyone is on board with the new changes, with address and concerns that took place.  Set career paths and mentored individuals seeking to move up in the company.  Scheduled meetings and interviews also interviewed individuals interest in new positions (Hiring Manager).  Assisted with training individuals to learn the skills necessary for the client/ LOB.  Organized training groups as well as facilitated them.  Quality Assured calls to ensure company policies were meet.         08/2011   to   07/2012     Operations Team Lead/AT&T Consumer Mobility    Company Name   Ôºç   City  ,   State      Effectively oversaw all agent personal payroll processing, attendance, etc.  Efficiently trained new employees in company policy and procedure.  Consistently ensured delivery of quality customer service vital to sustaining and growing client base.  Sent an EOD report to all Operations teams that included an hourly interval report and information that pertained for that day.  Calibrated every week with all contact centers and client to review QA.  Looked at intervals to ensure the Service Level, Forecast Percentage, Abandon Rate, and calls answered were at the clients expectations.  Communicated with other Operation Management Centers to go over questions or concerns for the day.  Held meetings with Operations Manager and also with the client over Webex and phone to review results.  Coached agents on daily basis on performance (Quality Assurance, Adherence, Sales conversion rate, etc.)  Successfully steered home goods sales operations to generate high volume growth and revenue.         05/2009   to   07/2011     Assistant Supervisor    Company Name   Ôºç   City  ,   State      Maintained contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.  Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.  Assigned patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.  Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.  Presented menus to patrons and answer questions about menu items, making recommendations upon request.  Inspected dining and serving areas to ensure cleanliness and proper setup.          Education     2015     Certificate  :   Systems Administration/Networks    Pima Community College   Ôºç   City  ,   State  ,   USA     Pima Community College Certificate, Systems Administration/Networks, 2015 - Present  Grade: A  GPA: 3.8         Languages     English (Native or bilingual proficiency)  Spanish  (Native or bilingual proficiency)          Skills      Operations Management  Team Leadership  Customer Experience  Training      "
ADVOCATE,"         TRANSITIONAL HOUSING ADVOCATE       Summary     Diversified background in providing services to culturally sensitive issues that involve clients. Proven record of absorbing new concepts easily and adapting to highly demanding situations. Exceptionally strong interpersonal and teamwork skills. Exhibits dependability in performing work and willingness to accept responsibilities. Strong skills in appropriate levels of written and verbal communication necessary in the job description. Combined with abilities to maintain effective and productive working relationships with fellow employees, supervisors and the public.       Accomplishments      Facilitated Empowerment through Art classes for survivors  Facilitated Healthy Relationship classes/Parenting classes  Increased office organization by developing more efficient data base RPMS  Coordinated office assistant functions for team of 3 employees        Education          Associate of Science  :  Truckee Community College   -   Psychology    City  ,   State               1995   Associate of Arts  :  Southwester Polytechnic Institute   -   General Studies    City  ,   State              Interests    Currently serve as a volunteer for the Sexual Assault Response Team (SART), provide support to victims in crisis, document vital information related to assault, and make appropriate referrals available victims.      Additional Information      Currently serve as a volunteer for the Sexual Assault Response Team (SART), provide support to victims in crisis, document vital information related to assault, and make appropriate referrals available victims.        Skills     Peer counseling, customer service, database, documentation, Internet Applications, Excel, e-mail, office, Outlook, Power Point, Publisher, Microsoft Word, Personnel, policies, presentations, safety, transportation       Experience      Transitional Housing Advocate   09/2013   Ôºç   Current     Company Name     City  ,   State       Provide case management (goal planning, safety planning, resources, regular home visits)  Identify barriers to housing to prevent homelessness  Provide on-going education about domestic violence and sexual assault issues  Provide advocacy to help victims stay in their home (landlord tenant issues)  Manage multiple sources of funding through T-housing grant to assist victims          Mental Health Support Specialist   05/2013   Ôºç   09/2013     Company Name     City  ,   State       Behavioral Services.  Develop service recipient's basic living skills (e.g., social, domestic, and hygiene) through instruction and encouragement.  Coordinate and maintain service recipient's schedule (doctor appointments, professional team appointments).  Adhere to service recipient's behavior and health management plans (administration of medication, use of behavior modification techniques).  Maintain documentation on each recipient served.  Serve as a good role model to service recipients.          Administrative Assistant   03/2013   Ôºç   06/2013     Company Name     City  ,   State       Transcribe Tribal Council Meeting Minutes for the Tribal Chairman's office, prepare and submit minutes to appropriate persons and agencies per policy.          Community Liaison   06/2009   Ôºç   10/2012     Company Name     City  ,   State       Victims Sevicest Program Conduct all program client intakes and interviews, obtain and maintain information on health and social needs.  Explain program services, requirements and policy, procedures.  Obtain and track client data though RPMS.  Provide case management to victims in the safe house Provide peer counseling to victims in crisis, safety plans, goal plans  Stabilize victims with family needs through referrals to emergency shelter, childcare, clothing, food banks and to various temporary job agencies.  Provide transportation and supportive services for clients to appointments and provide court advocacy.  Coordinate and facilitate Healthy Relationship and Women's Empowerment groups.  Conduct outreach for the Domestic Violence Program at various events and make presentations to other social services agencies.  Gather, prepare and submit monthly and quarterly reports.  Maintain confidentiality per policy.          Elders Support Coordinator   05/2007   Ôºç   06/2009     Company Name     City  ,   State       Elders Program.  Elder Support Partner.  Maintain and Track client hours on State System (SAMS); prepare and submit monthly and quarterly reports to the granting agency.  Conduct all client intakes and interviews, assess each client on homemaker needs.  Assist Community Health Personnel with monthly luncheons and other elder related duties.  Provide transportation to the elderly to various appointments.          Technician III   01/2001   Ôºç   04/2007     Company Name     City  ,   State       Interview and explain laws, regulations and policies to customers.  Evaluate individuals for physical and mental abilities to operate motor vehicles.  Oversee technicians who were in training for driver's license for durations of three months at a time.  Provide customer service tactfully and diplomatically in difficult situations.       "
ADVOCATE,"         CONSUMER SERVICES ADVOCATE           Career Overview     Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.       Core Strengths          Strong organizational skills  Seasoned in conflict resolution  Active listening skills  Energetic work attitude  Telephone inquiries specialist  Customer service expert      Adaptive team player  Visual merchandising proficiency  Fashion knowledge  Opening/closing procedures  Telecommunication skills  Invoice processing            Accomplishments      Customer Service ¬†   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.    Customer Interface ¬†   Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.     Database Maintenance ¬†   Assisted in the managing of the company database and verified, edited and modified members' information.    Product Sales ¬†   Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.    Computed Data Reports ¬†   Provided required weekly, monthly and quarterly reports listing sales figures and client track records.        Work Experience      Consumer Services Advocate    June 2014   to   January 2015     Company Name   Ôºç   City  ,   State      Answered the phones, sent emails, placed orders, spoke with customers, went through troubleshooting tips, and trained new hires.   Helped the company grow into a multi branded company.  Cross-trained and provided back-up for other customer service representatives when needed.  Computed accurate sales prices for purchase transactions.  Developed highly empathetic client relationships and earned reputation for exceeding sales goals.  Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.  Prepared and sold broad range of customized merchandise to individuals and commercial accounts.  Guaranteed positive customer experiences and resolved all customer complaints.          Account Manager    January 2014   to   June 2014     Company Name   Ôºç   City  ,   State      Answered the phones, made payments, spoke with customers, and contacted mortgage and insurance companies.  Assisted my agent in surpassing his sales goal for the month by $30,000.  Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.  Guaranteed positive customer experiences and resolved all customer complaints.  Developed new customer prospects or referrals.  Executed outbound calls to existing customer base resulting in an increase in sales.  Generated leads for new sales through telephone and email contact with customers.          Customer Service Representative    April 2013   to   December 2013     Company Name   Ôºç   City  ,   State      I answered phones, scheduled appointments, went through troubleshooting tips, and communicated with warranty companies and insurance providers.  Communicated all merchandise needs or issues to appropriate supervisors.  Accurately logged all daily shipping and receiving orders.  Guaranteed positive customer experiences and resolved all customer complaints.  Assisted customers with store and product complaints.  Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.  Worked under strict deadlines and responded to service requests and emergency call-outs.  Developed highly empathetic client relationships and earned reputation for exceeding sales goals.  Managed quality communication, customer support and product representation for each client.          Shipping and Receiving    August 2012   to   April 2013     Company Name   Ôºç   City  ,   State      Answered the phone, shipped out and received all packages and car parts, and worked the front counter.  Worked under strict deadlines and responded to service requests and emergency call-outs.  Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.  Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.  Successfully interacted with customers and retail buyers to expedite orders.  Assisted customers with store and product complaints.  Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.  Assisted customers in finding out-of-stock items.  Developed new customer prospects or referrals.  Communicated all merchandise needs or issues to appropriate supervisors.   Accurately logged all daily shipping and receiving orders.  Stocked and rotated inventory regularly.          Hostess and Server    June 2011   to   August 2012     Company Name   Ôºç   City  ,   State      Greeted customers and showed them to their seats  Placed orders for customers and served their food accurately and in a timely manner.  Assisted customers with store and product complaints.   Worked as a team member performing cashier duties, product assistance and cleaning.  Prevented store losses using awareness, attention to detail and integrity.  Guaranteed positive customer experiences and resolved all customer complaints.  Replenished merchandise shelves with items from the stockroom.  Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.          Seaman Recruit    May 2010   to   June 2011     Company Name   Ôºç   City  ,   State      Fulfilled the responsibilities of a Seaman Recruit in US Navy basic training program.  Selected to lay watch over entire division.  Selected as Guidon for my division.          Educational Background      Associate of Science   :   Computer Science      Southern University   Ôºç   City  ,   State        Continuing education in Computer Science            High School Diploma   :   Dance      Alabama State University   Ôºç   City  ,   State        Continuing education in Dance and Computer Science  Student body government representative          High School Diploma   :   Dance  ,   2008    Alabama School of Fine Arts   Ôºç   City  ,   State        Student body government representative  3.7 GPA          Skills      Cash handling  Shipping and receiving  Careful and active listener  Multi-tasking  Professional and friendly     "
ADVOCATE,"         CENTER DIRECTOR/HEAD START FAMILY ADVOCATE       Professional Summary     Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking a position. Offering excellent communication and good judgment. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Conscientious individual with the ability to multitask and liaise between families and programs to build relationships that support ongoing development and education. A respectful Family Advocate offering case management and crisis intervention skills.       Skills         Have Directors Credential .   Relationship building  Parental training  Effective communication  Family advocacy      Family services  Leadership  Planning and Coordination  Good listening skills  Community Resources            Work History     01/2020   to    Current      Center Director/Head Start Family Advocate      Company Name    ‚Äì    City  ,   State        Collaborated with families to assist in growth, development and education to increase potential.  Identified available community resources and programs for families of disabled children.  Visited homes of families and maintained appropriate contact as directed by agency procedures.  Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.  Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.  Interviewed individuals and families to assess needs and provide informational resources.  Carried out day-day-day duties accurately and efficiently.  Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.  Kept facility in compliance with all applicable standards and laws.  Rewarded, coached, counseled and disciplined employees.  Conducted regular staff meetings to obtain feedback on important issues.  Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.  Eased team transitions and new employee orientation through effective training and development.  Supervised daily operations.  Managed 14 Employees.        07/2019   to   12/2019     Center Director/Head Start Family Advocate      Company Name    ‚Äì    City  ,   State        Collaborated with families to assist in growth, development and education to increase potential.  Identified available community resources and programs for families of disabled children.  Visited homes of families and maintained appropriate contact as directed by agency procedures.  Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.  Interviewed individuals and families to assess needs and provide informational resources.  Carried out day-day-day duties accurately and efficiently.  Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.  Completed home welfare checks to align with state and program guidelines.  Recruited and developed solid team of professionals to care for up to 96 children each day.  Monitored over 17 employees' day-to-day activities and made plans to rectify any issues .        10/2014   to   07/2019     Head Start Family Advocate      Company Name    ‚Äì    City  ,   State        Collaborated with families to assist in growth, development and education to increase potential.  Identified available community resources and programs for families of disabled children.  Visited homes of families and maintained appropriate contact as directed by agency procedures.  Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.  Documented data and completed accurate updates to case records.  Completed home welfare checks to align with state and program guidelines.  Carried out day-day-day duties accurately and efficiently.  Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.        08/2009   to   10/2014     Assistant Teacher      Company Name    ‚Äì    City  ,   State        Kept students on-task with proactive behavior modification and positive reinforcement strategies.  Delivered group teaching in classroom setting and implemented individual student support.  Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.  Pursued professional development opportunities to cultivate further understanding of considerations governing productive learning environments.  Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.  Kept records of student progress for teachers and parents, including details such as behavior, grades, comprehension and personal growth.  Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.  Assisted teachers with classroom management and document coordination to maintain positive learning environment.  Completed daily reports, meal count sheets and attendance logs.  Worked under direction of licensed teacher in and outside of classroom.         Education     2014     CDA  :   Child Development     Online/Coach Based   -   City            05/1981     High School Diploma       Mcalester High School   -   City  ,   State        "
ADVOCATE,"         PATIENT ADVOCATE /CLINICAL CARE COORDINATOR           Career Focus    Selling capital equipment computer hardware and software to corporate accounts.  Supporting management and staff in developing and maintaining market share through aggressive account sales growth.  Top 10% in the nation, #1 in the region three years in a row.
*Recognized as top performing sales and marketing specialty representative. Analytical thinking and administrative skills, leadership, interpersonal skills, communication skills, self-motivation. Ensure maximum coverage of all accounts within territory geographic areas to maintain optimum level of exposure and effective time management. Medical device/healthcare sales experience.
*Maximize corporate profit by achieving sales revenue targets and grow market share for a specified territory, by promoting, selling and servicing  company's products. Increase sales and revenue by aggressively targeting and developing new accounts by using strategic account strategy and keen business insights. Sale of Injectable and Oral Medications.
*Train appropriate medical staff on company products. Develop and implement plans to achieve/exceed sales goals. Identify, establish and maintain productive working relationships with key decision makers, customers and their staff, administrative staff (complete office sales).      Summary of Skills           Prospecting and cold calling  Team building expertise  Strategic account development  Strong interpersonal skills      Key account generation  Regional accounts  Sales force training  Business negotiation  Strong lead development skills            Accomplishments      Client Interface ¬†   Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.  Created strategies to develop and expand existing customer sales, which resulted in a 120% increase in monthly sales.  Established 30 new accounts in a single year through successful client development.  Earned President's Club Trip in 2003.        Professional Experience      PATIENT ADVOCATE /CLINICAL CARE COORDINATOR    February 2010   to   Current     Company Name   Ôºç     State      Patient and Family liaison to facilitate communicate with physicians, health care providers, case managers to develop course of care and emergency care.  Experience in a clinical setting, outpatient or managed care experience.  Clinical Coordination of clinical activities: Wound Care evaluating, and providing patient care through the use of hospital and nursing standards.  Case management, providing treatments, and patient/caregiver education related to wound care management.  Collaborates with other health care providers, Wound Care Center Physicians, Program Director, and Medical Director regarding patient needs.          MEDICAL SALES REPRESENTATIVE    October 2007   to   February 2010     Company Name   Ôºç   City  ,   State      Detailing in the specialty areas of Pain Management, Neurology, Anesthesiology, Rheumatology, Orthopedics, Oncologist  and supportive Oncology.  Oral and Injectable medications.  Ranked Top 10% nationally 2008-2009,  achieved  a product index of 114%, and ranked #1 in the District.  Detailing Pain Specialist, and hospitalist.  Hospital based selling experience and Negotiating Skills.  District trainer; efficiency, teamwork  and software.  Maintain relationships with key area pharmacies and support the pharmacist by providing discounts, educational information and updated manage care information.  Matrix Management Skills, and Market Research Knowledge.          PROFESSIONAL SALES REPRESENTATIVE    December 2005   to   October 2007     Company Name   Ôºç   City  ,   State      Launched new asthma drug  #1 in the region 2006.  Cardiology and then  Respiratory Divisions (respiratory devices).  Achieve quarterly 139% to goal, and annual sales goals in excess of 126% to goal average 2006.  Ranked Top 10% nationally,  achieving a product index of 136% 2007, and ranked #1 in the District 2007 and #2 2006.  Develop and implement plans to achieve/exceed sales budget.  Specialty Market Placement.          MEDICAL REPRESENTATIVE    August 1997   to   December 2005     Company Name          Persuasively sell the concept of testing for Hep B and Hep C via diagnostic test to targeted physicians.  Hospital sales (buy and bill) anti-infective market place.  Field Representative Insurance Market Advisor for the Northeast  region, coordinating real time customer activity with the marketing team for the development of sales material and strategy.  Network of relationships within the Federal and State Government community.  Operating room sales experience.  Directed an aggressive risk management & patient education program for weight loss medication, and initiated growth in a territory severely affected by negative media campaigns.  Conduct primary Medicaid reimbursement research to increase corporate profit.  Trained specialty representatives on working community/teaching hospitals and long-term care accounts for new corporate initiative, 2004.  Completed ""Management Skills Development"" Seminar, 2000 Area Sales Trainer for the Northeast Region, December 2001 Achieved 100% of call quota,  121% bonus requirements, and Ranked 10% nationally.  Maintain formulary status in the Hudson, Essex and Bergen county hospitals.  Detailed oral medications in the following disciplines: endocrinology, cardiology, diabetes, pain management, and infectious diseases, urology, blood-related disorders.  Researched market competition and developed presentations to stay ahead of  the key players in the market place.  Managing cross functional groups, cross business group and other forms of working that cross the traditional vertical business units in order to increase sales.  Proven success and positive track record of consistent sales performance in complex markets and diverse customer segments.  Knowledge / experience with Medicare Part D, and VA selling.  Responsible for all aspects of educating & training sales representatives.  Design Sales and Marketing plan to enhance revenues of existing accounts while also developing goals to build new accounts.  Analyzed current selling market and modify current simulated selling environment to the needs of the organization.  Knowledge of sales processes and sales training.  Knowledge of the reimbursement and fulfillment pathways for injectable medications.          Education      Master of Public Administration   :   Health Care Administration      FAIRLEIGH DICKINSON UNIVERSITY   Ôºç   City  ,   State       Health Care Administration Graduated Summa Cum Laude         Master of Administrative Science   :   Human Resource Administration      FDU           Human Resource Administration         Paralegal Studies - ABA Approved   :   Paralegal      FDU                  Bachelor of Arts   :   Political Science / and Urban Planning      RUTGERS  UNIVERSITY   Ôºç   City  ,   State  ,   USA     Political Science / and Urban Planning         Masters of Information and Library Science   :   Knowledge Management      Villanova University   Ôºç   City  ,   State      Knowledge Management        Master Certificates - Human Resources/  Six Sigma Black Belt / Green/ Lean- Health Care        Villanova University                  Additional Information      HONORS/AWARDS
PI ALPHA ALPHA  HONORS SOCIETY- Fairleigh Dickinson University
Special Achievement Awards in  recognition of selling success & leadership.  Presidents Club        Professional Affiliations     National Sales Network       Skills     Account Management, Analytical Skills, Anesthesiology, budget, Business Development, C, Cardiology, caregiver, Case management, Change Management, Interpersonal skills, Oral, Competitive Intelligence, concept, Customer Service, Database Design and Management, Designing, diabetes, emergency care, endocrinology, forms, functional, Government, Human Resource Management, Human Resources, infectious diseases, Insurance, Interface Design, Knowledge Management, Leadership, Legal, long-term care, Director, Management Skills, Managing People, Managing, Marketing plan, Market Research, marketing, Market, 2000, Multitasking, Negotiating, Negotiations, Network, Neurology, nursing, Oncology, Oncologist, Organizing, Orthopedics, Pain Management, Paralegal, patient care, Persuasion, presentations, Presentation skills, Problem Solving Skills, Problem - solving, processes, Product Management, Profit, Project Management, Public Relations, real time, Relationship Building, Research, risk management, Sales experience, selling, Sales, sales training, Six Sigma, strategy, teaching, Teamwork, Trainer, urology, Wound Care    "
ADVOCATE,"         SERVICE ADVOCATE IV- CLINICAL SUPPORT         Summary     Over 10 years of the insurance industry experience. Strong analytical, documentation and research skills.       Highlights          Extensive insurance industry and regulatory compliance knowledge.  Quality assurance by conducting audits experience.  Analyze issues, tack trending and implement process improvement ideas.  Research, develop, editing and publish procedures for the department.  Strong interpersonal and communication skills  Report writing       Experience managing complex and time sensitive projects.  Provide important communications regard updates to procedures.  Claims file management processes  Medical terminology specialist  Database management  All Lines Claims Adjuster Licensed 6-20 State of Florida            Experience      Company Name    City  ,   State    Service Advocate IV- Clinical Support   01/2015   to   Current      ‚Ä¢ Assist providers with the entry and update of requests for medical clearances   ‚Ä¢ Research, coordinate and resolve inquiries and claims exceptions   ‚Ä¢ Coordinate with other Provider Service areas to identify formal education opportunities   ‚Ä¢ Identify, document and monitor process improvements   ‚Ä¢Maintain records, reports, or files  ‚Ä¢ Moderate to heavy keying required.  ‚Ä¢ 9+ years' experience in health insurance, provider's office (handling medical coding, filing insurance claims or referrals) or a managed healthcare telephone service center   ‚Ä¢ Experience working with healthcare products including researching and resolving provider inquiries and working with provider contracts and networks   ‚Ä¢ Experience working with medical terminology, CPT-4 coding, ICD-9 coding and claims adjudication inquiry resolution processes and procedures   ‚Ä¢ Experience working with BCBSF healthcare products  *Review contract benefits and approve services for claims payment.  *Examine claim forms and other records to determine insurance coverage  *Verify investigative information   *Maintain insurance records  ¬†            Company Name    City  ,   State    Service Advocate V- Sales Support Agent Service   08/2013   to   01/2015       Knowledge of all lines of business to include Over 65, MIPPA, Medicare Advantage, Under 65 Health Care Reform plans, BlueCare HMO, Blue Options PPO, Blue Select PPO, Underwritten plans, Ancillary products such as Dental and Life, Small and Large Group, and Claims.  Processing systems experience   Detailed knowledge of the enrollment processes and work flow   Assist agents with day to day inquiries  Train and educate agents on products, procedures and applicable rules and regulations.  Research and resolve system issues an agent may have.  Research and resolve all inquiries both sales-related and service -related for all lines of business and all health and ancillary products.  Research information and implement solutions for sales partners whose needs demand agility and persistence.  Collaboration relationship building with external partners, such as sales agents, brokers, consultants, key accounts, providers or vendors.  Experience working with Sales or Sales Operational areas Demonstrated experience managing multiple priorities and demands.          Company Name    City  ,   State    Service Advocate IV- Enrollment Maintenance and Billing   03/2007   to   08/2013       Knowledge of all lines of Over 65, MIPPA, MedAdvantage, Under 65 Healthcare Reform plans to include BlueCare HMO, Blue Options PPO, Blue Select PPO, Underwritten plans, Ancillary products such as Dental and Life.  Document, monitor and track call performance for compliance  Create, track and implement any identified process improvement items.  Create reports to upper management to identify any delays or estimated completion dates or actual implementations.  Monitor Inventory for timeliness, research any outliers.  Prepare SQM research, collecting and summarizing data, identifying trends and root cause analysis.  Serve as a SME for internal and external customers to resolve consumer market enrollment, maintenance, membership and billing issues.  Leader of the Senior Market Continuous Improvement Team: Supports continuous improvement efforts through the early identification, investigation and resolution of problems by communicating and coordinating with the appropriate contacts for completion.  Serving on a Process improvement work group   Project management and implementation process improvement items.  Monitor Supervisor callbacks and multiple locations for timeliness and completion within metrics and handle escalated issues, etc.  Invoices and reconciles premium income.  Maintain knowledge for government and regulatory laws and changes.          Education        All Lines Claims Adjuster   2014     Florida State College at Jacksonville  ,   City  ,   State       6-20 All Lines Claims Adjuster         Bachelor of Arts  :  Psychology   2004     University of North Florida  ,   City  ,   State        Psychology with Social Welfare Minor  Strong analytical, organization, research, communication and documentation skills.         Bachelor of Science  :  Nursing   2001     Jacksonville University  ,   City  ,   State  ,   USA     Nursing  Submit claims items, document progress of patient throughout care. Create plan of care and document progress until discharge.         Associate of Arts  :  Psychology   2000     St Johns River Community College  ,   City  ,   State       Strong writing skills and actively wrote for the college newspaper.         Skills     Healthcare: claims authorization, computerized and paper claims submission People skills: advanced problem-solving, great organizational skills    "
ADVOCATE,"         MARKET CONSULTANT - HEALTHCARE ADVOCATE           Professional Summary    Ambitious and dedicated managed care professional with robust organizational, communication and customer service
skills. Multi-disciplinary industry expertise with an emphasis in provider outreach, research\analysis and data integrity. Seeking a position to partake in new and innovative improvement processes and proactive provider education efforts.      Education and Training      BBA   :   Business Administration Human Resources Management      University of New Mexico   Ôºç   City  ,   State      Business Administration Human Resources Management        Skill Highlights                 Government relations knowledge  Provider education and communication   Personal and professional integrity  Database management         Relationship and team building  Organizational planning  Sound decision making¬†  Excellent research skills   Claims analysis and review specialist  Project management               Professional Affiliations    Member of Alpha Chi Omega Sorority      Professional Experience      Market Consultant - Healthcare Advocate    August 2015   to   Current     Company Name   Ôºç   City  ,   State
    Provides in the
    field
    market
    by market strategy,¬† expertise, &
    execution on Risk Adjustment¬† &
    Clinical Quality Programs (HEDIS/Stars)¬†
    prospective and retrospective programs for¬†Providers.
    ¬†  Acts
    as a designated resource for the Provider group to gain engagement.
    Performs
    data analytics to help identify high risk members and to develop a strategy and
    plan for the practice.  Consults
    to help improve coding accuracy, documentation and management of patient
    assessment information.  Facilitates
    access to medical records for chart review purposes.
      Utilizes programs such as SalesForce, Tableau, Concur, and SharePoint to track various activities and reporting.          Provider Network Specialist    February 2014   to   August 2015     Company Name   Ôºç   City  ,   State      Supported contracting efforts to ""close the pricing gap"" for both the Blue Community HMO and Blue Advantage HMO networks for the health insurance exchange, along with involvement in the beginning stages of additional exchange network implementations for 2015.  Validated designations for all Essential Community Providers contracted with both exchange HMO lines of business.  Strengthened and maintained provider relationships located within the Northeast region of New Mexico, including the Taos PHO and La Vida IPA.  Audited monthly rosters received from the Taos PHO and La Vida IPA to insure correct system representation within PPW and Provider Finder.  Validated credentialing status, network and pricing links utilizing Vistar, PPW, Legacy Premier and Premier Pricing.  Utilized Blue Chip, PRAP and PQRS for additional claims issues review.  Collaborated amongst peers to create provider training presentations and informational provider packets.  Created standard contracts and amendments for all lines of business.  Completed Single Case Agreements Assisted with maintaining Centennial Care and Medicare Appeals and Grievances.  Participated in Behavioral Health Roster Project and Lovelace named Medicare Advantage Contract project.          Claims and Third Party Liability Supervisor    December 2013   to   February 2014     Company Name   Ôºç   City  ,   State      Ensured compliance with HIPAA regulations and requirements.  Maintained daily operations and processes within the department by monitoring employee workflow and distribution.  Championed compliance with all departmental policies, as well as interface with Quality Assurance regarding procedure compliance.  Streamlined departmental and individual performance metrics and took proactive action when necessary on a timely basis to maintain desired workflow outputs.  Developed and implemented system and operational changes to improve service and production efficiency.  Collaborated with the Training and Quality Review team to implement new and revised procedures.  Strengthened the claim approval process including, but not limited to, providing assistance and support to negotiators with complex and/or difficult claims to determine negotiation leveraging points.  Collaborated, coordinated, and communicated across various disciplines and departments.  Championed internal audit rebuttal reviews and one-on-one feedback to direct staff.  Boosted company efficiency and client satisfaction by streamlining processes deemed inefficient.  Attended Lean Six Sigma and Rapid improvement events to identify optimal value stream maps.  Identified process boundaries and determined opportunities to automate processes and functions.          Provider Relations Field Representative    November 2012   to   December 2013     Company Name   Ôºç   City  ,   State      Conducted visits to participating Fee for Service New Mexico Medicaid Providers.  Enhanced and delivered formal trainings, webinars, and other provider-related outreach.  Applied knowledge of established procedures to resolve escalated provider questions, or management requests.  Acted as the initial contact for escalated issues from the provider relations support staff.  Examined claims and reports to ensure proper recoding of transactions and compliance with state and federal regulations.  Investigated claim processing outcomes.          Supervisor    September 2011   to   November 2012     Company Name   Ôºç   City  ,   State      Facilitated the enrollment process for all prospective employees and vendors seeking participation within the Mi Via Self-Directed Waiver program.  Maintained relationships with Employers of Record (EORs) to ensure all prospective employees and vendors completed and provided all necessary documentation to begin employment.  Demonstrated enrollment oversight and ensured enrollment processes met participant expectations and state regulations.  Allocated resources appropriately to meet deadlines.  Organized workflow between other departments to ensure efficient and accurate outcomes.          Recruitment Specialist    February 2010   to   September 2011     Company Name   Ôºç   City  ,   State      Generated qualified candidates for open positions.  Presented job opportunities to qualified customer service care representatives, along with senior leadership positions.  Guided prospective candidates and negotiated contract terms.  Screened potential candidates through in house and external interviews.  Performed reference checks, exit interviews and other background verifications for all candidates.  Facilitated training and on-boarding of 120 employees, for new client 2nd Quarter, 2010, bringing a projected $25,000 monthly revenue to the site.  Bolstered recognition from client and internal transition leads.  Excelled within deadline-intensive environment, ensuring the accurate and on-time completion of all recruitment efforts.  Reduced employee attrition by 2% 4th quarter 2010.          HRIS Administrator    September 2008   to   November 2010     Company Name   Ôºç   City  ,   State      Managed the Leave of Absence and FMLA process.  Determine eligibility, processed employee requests, tracked FMLA leave taken and remaining hours for approved intermittent use and close-out file upon completion.  Coordinated Workman's Compensation claims from initial accident reports through medical treatment and return to work documentation.  Acted as a liaison between Liberty Mutual, SITEL and claimant.  Supported benefits administration for on site and home based employees, including open enrollment, new hire orientation and qualifying events.  Guided on site employee recognition programs including, employee referral bonus and service awards ceremonies.  Mediated, documented and resolved employee relations issues.  Maintained personnel file compliance for both on site and home based employees.  Championed campaigns for community outreach; Juvenile Diabetes Research Foundation (JDRF), United Way, Toys for Tots and Road Runner food bank.  Initiated employee involvement and participation.          Skills    Premier, automate, Behavioral Health, benefits administration, contracts, Critical thinking, client, client 2, customer service, Database management, decision making, Diabetes, documentation, employee relations, Government, HIPAA regulations, insurance, internal audit, team building, leadership, exchange, negotiation, network, networks, Organizational, personnel, policies, presentations, Pricing, processes, Project management, Quality, Quality Assurance, recruitment, Research, Six Sigma, Sound, workflow   "
ADVOCATE,"         PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE       Profile     Skilled and awarded Personal and Business Banker whose talents shine in a competitive, innovative and creative environment. Track record of exceeding sales goals, improving client retention and growing customer base. Team player who truly believes in providing clients with the utmost client experience. Has a contagious energy that surrounds the environment she works in. E xperienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional corporate environment.             Core Accomplishments      Top Personal Banker and Business Advocate in the District   Received The Star Credit Award  Received The National Achiever Banker Award  Received numerous awards for exceeding sales goals and customers satisfactions.   Received Most Balanced Performer Award.   Received Employee of the Year Award.   Received several Employee of the Month Awards.   Received Sales Winner Awards   An MVP Award Winner   A Productivity Award Winner   Received Community Top Personal Banker Award   Received numerous letters of appreciation and recognition from numbers of highly satisfied customers  Ranked among the top Telephone Bankers and Customer Service Representatives in the Nation  Received Highest Quality Score Award as Telephone Banker.         Professional Experience      PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE     Dec 2013        Company Name   Ôºç   City  ,   State    Consistently a top performing Personal Banker and Business Advocate in the district. Received a Star Credit Award. Recognized for achieving the highest number of partner referrals which includes mortgages, merchant services, payroll services and insurance products. Frequent recipient of customers recognition for providing exceptional customer service experience.        Relationship Banker, Small Business Specialist, Investment Representative     Nov 2009   to   Aug 2013      Company Name   Ôºç   City  ,   State     Played a vital role in the customer banking experience.  Built relationships with customers by providing them with products and services to meet their needs.  Acquired, retained, deepened and managed relationships with customers.  Generated growth in balances through sales, marketing, promotion and referral of products and services.  Delivered outstanding customer experience and helped Branch meet sales objectives contributed to the success of the firm.  Managed, maintained and developed assigned portfolio of customers.  Profiled customers.  Uncovered high potential and high balanced customers.  Uncovered customer's financial needs and provided them product and service recommendations.  Developed and cultivated existing customer relationships.  Called existing and prospect customers.  Partnered with specialists (such as Loan Officers, Business Bankers, and Financial Advisors), to ensure customers get access to experts who can help them with specialized financial needs.  Responsible in opening Consumer and Business accounts, Loan applications, crossed-sells bank products and services, and resolved customer service issues.  Participated in and occasionally facilitated daily branch team meetings.  Assisted with coaching and training new bankers, tellers and other branch professionals.  Participated in special projects, sales campaigns and assignments as requested.  Identified and resolved complex client service opportunities.  Received a National Achiever Banker Award, Employee of the Month Award, Consistently exceeded monthly sales goals, Received recognition as one of Top Bankers in Arizona Market, District, and Community.  Recognized for consistently providing customers with the utmost customer experience and for deepening and sustaining customers banking relationship.  Was licensed in Investment- Series 6, 63 and Insurance.  Trained as a Small Business Specialist.  Personal banker.            Jun 2009   to   Oct 2009      Company Name   Ôºç   City  ,   State     Engaged in sales and service activities in a traditional branch setting.  Opened consumer and Business accounts, Loan applications, crossed-sells bank products and services, and resolved customer service issues.  Referred customers to other areas of U.S.  Bank when appropriate.  Converted service opportunities into sales events.  Acquired, retained, deepened and managed relationships with customers.  Responsible for generating growth in balances through the sale, marketing, promotion and referral of products and services.  Provided banking sales solutions for deposit, loan and investment products.  Acquired new clients and developed current book of business.  Supported the branch in achieving sales goals.  Provided sales and service assistance to customers.  Developed and maintained broad knowledge of products and services to appropriately support client needs.  Ensured compliance with operational, security and audit procedures and policies.  Participated in special projects, sales campaigns and assignments as requested.  Trained as a Business Banker and participated in extensive loan processing role.         Telephone Banker/ Customer Service Representative     Oct 2007   to   Jun 2009      Company Name   Ôºç   City  ,   State     Answered inbound calls pertaining to customers questions and concerns regarding their accounts.  Serviced customers existing accounts.  Recommended new products and services.  Overcame customers banking concerns which include some escalated issues by recommending solutions and by providing utmost client experience.  Achieved aggressive sales goals which were measured in daily basis.  Maintained a well balanced performancein the field of Sales and Customer Satisfactions.  Referred customers to specialists when necessary.  Assisted supervisors and managers in retaining new and existing employees.  Served as a mentor shadower to other telephone bankers and customer service representatives.  Assisted supervisors in coaching other bankers and customer service representatives.  Provided and shared best practices to fellow employees.         Education      Bachelor's Degree  ,   Social Work    St. Bridget's College   Ôºç   City  ,     Philippines    Passed the Licensing exam in Social Work        Skills      Leadership  Marketing  Motivation  Multi-unit Operation Management  Negotiation Skills  New Business Development  Operations Start-Up  Organizational Restructure and Change  Outsourcing  Performance Analysis  Problem Resolution Project Management  Project Planning  Public Relations  Sales, Sales Analysis  Service Quality Improvement,  Staff Development  Staff Motivation,  Staff Training  Change Implementation  Communication Skills  Community Outreach  Cross-Cultural Communications  Customer Relations  Departmental Operations Management  Diverse Market/Industry Knowledge  Event Management and Promotion  Expense Control  Fast Learner  Hard-worker  Interpersonal Skills  Staff-Retention Programs  Start-Ups and Acquisitions  Team Building  Team Leadership  Team Player      "
ADVOCATE,"         ASSOCIATE CLAIM PROCESSOR/MEMBER SERVICE ADVOCATE       Summary     After 29 years' of working in an industry that puts people at the forefront of their business, I have a proven track record of
       building and maintaining relationships and an impeccable customer service background. My objective is to continue to put people first, build strong and long last relationships and to use my expertise in the customer service field, to give the customer an exceptional experience.¬†        Skills          Customer service  Verbal and written communication  Team collaboration   Problem solving and decision making    Strong Analytics       Strong work ethic  Working independently and in a team environment   Strong leadership  Interpersonal skills             Experience     05/2013   to   Current     Associate Claim Processor/Member Service Advocate    Company Name   Ôºç   City  ,   State      Receive calls from customers regarding coordination of benefits  Respond accurately and promptly to customer concerns   Update system with additional insurance information   Initiate calls to providers to verify or request additional information required for accurate processing  Keep records of customer transactions and detail comments of inquiries  Organize customer inquiries to meet specific time frames   Examine new claims for pertinent information required for initial claim entry.  Evaluate and apply policies and procedures implemented for the processing of claims.  Review and execute request from internal departments,¬† providing feedback on findings  Research and execute adjustments on claims processed incorrectly   Resolve claim suspends by using the proper reference guides and systems for resolution.  Accountable for researching history records when determining claim processing issues and providing claim status to the lead processor and supervisor  Review claims for Coordination of Benefits with Medicare, Medicaid, and other insurance carriers  Collaborate daily with supervisor's, team leads and team members, to provide exemplary service to our customers         07/2011   to   05/2013     Claim Processor    Company Name   Ôºç   City  ,   State      Evaluated new provider and customer claims for information required for processing.  Identified claim discrepancies and determined appropriate resolution in processing.  Determined if claims should be returned, denied, or adjudicated based on policy and procedure manuals.  Trained temporary staff and new hire employees on claim processing, policies and procedures, and system applications.  Provided feedback to management regarding the progress of temporary staff and new hires and gave additional training and assistance where needed.  Reviewed and resolved claim inquiries regarding under/overpayments, benefits, pricing and rate issues.  Manually priced claims based on provider contract and required information.  Participated in and tested new systems during implementation and configuration of Highmark applications prior to turnkey.  Evaluated and tested new or managed care software programs and development
procedures used to verify that programs function according to user requirements.  Performed plan testing and produced status updates to management.  Systems used: TBS, BlueChip, IDM, ITS/Formats, BlueSquared, OCR.         07/2010   to   07/2011     Customer Service Representative    Company Name   Ôºç   City  ,   State      Managed customer and provider calls regarding benefits, eligibility and claims.  Reviewed benefits for understanding of applications and benefits.  Requested identification cards and Certificates of Credible Coverage.  Collaborated with providers in resolving claims issues in an effort to provide excellent service to our members.  Provided timely resolution and callback to provider's and customers regarding concerns.  Assisted members with online navigation of the BCBSDE website and assisted providers with NaviNet.  Systems used: TBS, BlueChip, IDM, ITS/Formats, Avaya Phone system.         01/2008   to   07/2009     Team Lead/BlueCard Host Adjustments    Company Name   Ôºç   City  ,   State      Provided subject matter direction to team members and assisted with complex claim issues.  Educated team on new claim processes, new and updated procedures, and system updates.  Performed audits on randomly selected letters sent to provider's.  Provided assistance to the supervisor by managing workflow and delegating work based on expertise.  Reported systems issues and benefit discrepancies to IT and configurations analyst.  Developed and modified letters to providers and contacted Home plans regarding claim issues.  Participated in compiling production reports and timesheets for management.  Reviewed and responded to inquiries from providers and BlueCard plans requesting adjustments to claims that were underpaid or overpaid.  Maintained production and quality standards.  Systems used: WGS, Inter-plan Messaging, Facets, ETM, Ultera, NetWorx, Citrix.         04/2007   to   01/2008     EDI Enrollment Specialist    Company Name   Ôºç   City  ,   State      Identified and resolved discrepancies on enrollment applications and group transmittals.  Processed request for additions, changes, reinstatements, and terminations.  Requested additional information as needed from marketing representatives, groups, and members.  Analyzed group enrollment forms for rate and tier changes, and updated MHS, Facets, MSIQ, and SLIQ.         12/2005   to   04/2007     Underwriting Assistant    Company Name   Ôºç   City  ,   State      Acted as a liaison to verify, research, track and monitor specific case issues.  Prepared information into MGU from specific, aggregate, benefits, and census reports.  Reviewed census, specific, and aggregate reports for correct calculations.  Followed up with client request and acted as a liaison for the customer and underwriter.  Provided support to underwriters in the quotation process for new business.  Gathered and input data into Sales and Underwriting systems to monitor and track quote activity.          Education and Training     Present       Behavioral Science    Wilmington University          Behavioral Science       1988       Accounting    Franklin Morris Business Academy          Accounting       1983     Diploma  :   General Studies    John W. Hallahan Catholic High School          General Studies        Skills    analyst, Avaya, Benefits, Citrix, client, direction, forms, IBM, insurance, letters, mainframe, managing, marketing, Messaging, SharePoint, navigation, OCR, Phone system, policies, pricing, processes, progress, quality, researching, research, Sales, supervisor, underwriter, Underwriting, website, workflow     "
ADVOCATE,"         CLIENT ADVOCATE / ESCALATION SPECIALIST       Summary     Experienced with over 10 years in high-level executive support roles. Organized, professional, and committed to delivering high quality results with little supervision.¬† Jack of all trades and wearer of many hats.        Highlights          Results-oriented  Self-directed  Strong problem solver      Dedicated team player    Strong interpersonal skills         Microsoft Office proficiency                 Experience      Client Advocate / Escalation Specialist     Nov 2015   to   May 2016      Company Name   -   City  ,   State     Takeover of escalated calls from customer service  Coached customer service representatives to improve skills         Business Manager, HR Coordinator, Training Coordinator, Receptionist     Jun 2008   to   Oct 2015      Company Name   -   City  ,   State     Managed administrative, accounting, financial, and purchasing functions for the office and the individuals supported   Assisted with recruiting and orientating new employees   Performed bi-weekly payroll, reconciled payroll, created payroll reports used for budgeting and to adjust staffing   Managed and audited employee personnel and training files   Maintained employee training database and ensured employees were current in training  Purchased office and janitorial supplies   Acted as receptionist and managed a multi-line telephone system          Records Management / Document Management System Implementer     Jan 2007   to   Nov 2007      Company Name   -   City  ,   State     Assisted in building a DMS library that fit the global model for the site  Assisted with department and site-wide document audits         Telerecruiter     Feb 2005   to   Jun 2005      Company Name   -   City  ,   State     Contacted blood donors, scheduled future appointments, and updated contact information.  Trained new telerecruiters.         Student Administrative Assistant Vice Chancellor     Sep 2001   to   Sep 2004      Company Name   -   City  ,   State     Independently created database and audited university resident alien files in university's HR department during free time, which saved the university a minimum of $200,000 in potential fines  Managed the university's utilities, legal bills, and contract database  Created and maintained database for university's Business Travel Account         Education      Bachelor of Arts  ,   Political Science Pre-Law   2017     University of New Orleans   -   City  ,   State           Classes are online and will not interfere with work.        Certificate  ,   Paralegal   2016     East Tennessee University   -   City  ,   State            Skills      Strong clerical, management, and administrative skills  Microsoft Office  Customer service     "
ADVOCATE,"         SEXUAL ASSAULT CRISIS COUNSELOR / VICTIM ADVOCATE         Core Qualifications        Microsoft Office and General Computer skills              Education     August 2012     Master of Social Work      Fordham University   Ôºç   City               May 2009     Bachelor of Arts  :   Social Services    Quinnipiac University   Ôºç     State      Social Services       May 2006     Associate of Science  :   Human Services    Naugatuck Valley CC   Ôºç     State      Human Services          Experience     02/2013   to   Current     Sexual Assault Crisis Counselor / Victim Advocate    Company Name   Ôºç   City  ,   State      One on one trauma informed crisis counseling to clients with an emphasis on empowerment *Provide advocacy and accompaniment for clients at the hospital, police and court level *Provide support and counseling to family members and friends of victims *Community Outreach  *Facilitates multiple support groups to men and women at various community agencies *Legislative Advocacy Committee Liaison *Attend multiple community meetings, roundtables, committees, teams.         01/2010   to   01/2012     Clinical Social Work Intern    Company Name   Ôºç   City  ,   State      Visited clients in their homes, nursing facilities and hospital setting *Maintained a caseload of 20 - 30 clients *Provided Psych-Social initial and updated assessments *Developed care plans for clients and their families *Coordinated community services for clients and their families.         01/2008       Community Educator Intern    Company Name   Ôºç   City  ,   State      Facilitated educational training in the community on domestic violence and sexual assault.         02/2005   to   06/2016     Supervisor    Company Name   Ôºç   City  ,   State      Train and Supervise 153 employees and new supervisors.         01/2001       Social Work Intern    Company Name   Ôºç   City  ,   State      Developed and implemented curriculum on issues of domestic violence, sexual assault and self-esteem for male and female support groups.                  Skills    Active Listening, Curriculum Development, Group Facilitation, Crisis Counseling¬†   "
ADVOCATE,"         DIRECT CLIENT COORDINATOR- COUNSELOR/ VICTIM ADVOCATE             Professional Experience     09/2014   to   Current     Direct Client Coordinator- Counselor/ Victim Advocate    Company Name   Ôºç   City  ,   State        Conducts individual counseling sessions with clients to address social, emotional, and interpersonal deficits related to sexual trauma or abuse.       Facilitates psychoeducational support groups consisting of 6¬†to  10  clients focusing on coping skills, emotional regulation, and sexual abuse recovery.      Interacts with out of agency clinicians and external resources such as school or community personnel.      Charts and records confidential information in client files.      Effectively manages time and caseloads based on agency needs (counseling, court advocacy, groups, community education, etc.)      Quickly responds to crisis situations when severe mental health and behavioral issues arose.      Conducts outreach, advocacy and rehabilitative services for regular cases and crisis intervention.      Collaborates with other programs and community agencies to enhance treatment processes for clients.      Properly trained and supervised crisis- line volunteers.Strengthened agency rapport with law enforcement officers, court officials and community service agencies.           08/2012   to   03/2014     Sales Lead    Company Name          Oversee operations on and off the sales floor while directing employees.  Resolve customer complaints regarding sales and service.  Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.  Credit Coach""- responsible for tracking the number of store credit cards opened each month, and holding employee training meetings to encourage sales.  Recommend, select, and help locate or obtain merchandise based on customer needs and desires.  Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.  Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.         07/2010   to   08/2013     District Manager, Salon Manager, Marketing Manager    Company Name   Ôºç   City  ,   State      Manage staff at multiple tanning salons in the Salt Lake Valley, preparing work schedules and assigning specific duties.  Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.  Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.  Develop and implement product-marketing strategies, including advertising campaigns or sales promotions.  Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.         11/2012   to   08/2013     Salon Sales and Service Representative      Identify prospective customers by using business directories, following leads from existing clients, and attending trade shows and conferences.  Assist new salon owners in all aspects of the business, including product and equipment purchase, software requirements, licensing requirements, marketing strategies, and more.  Estimate or quote prices for tanning beds, tanning bulbs, service maintenance, credit terms, warranties, and delivery dates.  Arrange and direct delivery and installation of products and tanning equipment.  Consult with clients after sales or tanning bed installs to resolve problems and to provide ongoing support.          Education and Training     2017     Master of Arts  :   Psychology, MFT & PCC Dual Emphasis    Brandman University   Ôºç   City  ,   State  ,   USA    Currently maintaining 4.0 GPA       2013     Bachelor of Science  :   Psychology    University of Utah   Ôºç   City  ,   State  ,   USA    Centennial Scholarship Recipient 3.47        Personal Information    Volunteer time with Joaquin, a 6 year old boy on the Autism spectrum in a home- based treatment program called the Son- Rise program.
*Work various goals through play sessions such as; eye contact, social referencing, interpersonal skills and gestures.
*Build upon relational aspects of his therapy, and recognize small changes in social behaviors.
*Participate in dialogue after each session with the program director to continue learning techniques and to review goals.      Interests    Son-Rise Home Volunteer, September 2013 to March 2014      Skills    advertising, cash registers, Coach, conferences, cost reduction, Credit, Resolve customer complaints, clients, delivery, directing, employee training, financial statements, inventory, law enforcement, marketing strategies, meetings, money, personnel, policies, processes, product-marketing, reporting, sales, staffing, trade shows, trauma      Additional Information      AUTISM TREATMENT CENTERS OF AMERICA Son-Rise Home Volunteer, September 2013 to March 2014 Volunteer time with Joaquin, a 6 year old boy on the Autism spectrum in a home- based treatment program called the Son- Rise program. Work various goals through play sessions such as; eye contact, social referencing, interpersonal skills and gestures. Build upon relational aspects of his therapy, and recognize small changes in social behaviors. Participate in dialogue after each session with the program director to continue learning techniques and to review goals.      "
ADVOCATE,"         DOMESTIC VIOLENCE AND SEXUAL ASSAULT ADVOCATE           Professional Summary    Certified Massachusetts Domestic Violence and Sexual Assault Advocate driven to help survivors overcome numerous intersecting social, mental and emotional obstacles. Experience developing and facilitating groups for many age groups and populations, and excellent outreach background.      Skill Highlights          Individual Counseling  Group facilitation  Risk Assessment  Program Development      Youth Advocacy  Court advocacy¬†  Outreach  Case management              Professional Experience      Company Name     July 2014   to   Current     Domestic Violence and Sexual Assault Advocate   City  ,   State      One on one counseling addressing emotional needs, coping skills, goals and planning for survivors of domestic violence and sexual assault, often maintaining a caseload of up to 15 clients at one time.  Cross trained as court advocate, helping people to access restraining orders at the Haverhill District Courthouse.  Created and facilitated the first successful women's support group for survivors of domestic violence and sexual assault at the YWCA Haverhill, with a regular attendance of 10-20 women.  Successfully built and rebuilt relationships with outside agencies in the greater Haverhill community, which in turn helped to secure donations and help for our clients and programs.  Conducted training and presentations in the community regarding healthy relationships, domestic violence, sexual assault, technology safety, codependency, coping skills, self care and other relevant social issues to all age groups, including at Haverhill Public Schools and other agencies.  Developed an empowerment group for girls age 10-14 after school that takes place twice a week, which has become one of the most popular after school options at the middle school. The program is currently expanding into other middle schools.¬†          Company Name     January 2014   to   May 2014     Student Intern   City  ,   State      Assisted attorney Samdperil during a major homicide trial including input on trial strategy.  Conducted client interviews on behalf of attorney Samdperil.  Organized case files and discovery materials to prepare for trial.  Attended criminal and family court proceedings, depositions, and other meetings related to current cases.  Performed research tasks as needed.  Took on secretarial duties in the absence of the paralegal.  Performed background research on both clients and plaintiffs in order to aid case strategy.          Company Name     January 2010   to   January 2014     Student Advocate and Assistant Outreach Coordinator   City  ,   State      Organized the Community Educators, who are a secondary group of volunteers with the Sexual Harassment and Rape Prevention Program.  Planned, organized and arranged presentations and participation programs in classrooms, residence halls, and university events.  Designed and implemented new work flow processes to improve productivity.  Digitized archives of newspaper articles related to sexual assault from around New England dated back to 1980.  Staffed the emergency help line on campus.  One-on-one guidance for students including phone based counseling and referrals for survivors of sexual assault.          Company Name     January 2012   to   Current     Customer Service Representative   City  ,   State      Learned cash register and money skills as well as inventory and ordering.  Opened and closed the operation.  Trained and managed other employees.  Worked in a supervisory position.  Worked well under pressure or alone and demonstrated excellent time management and multitasking skills while raising dough, cooking waffles and managing the delicate equipment.¬†          Company Name     January 2010   to   January 2013     Research Assistant, Legal Socialization Lab   City  ,   State      Graduate level statistical analysis and research during undergraduate years.  Honed presentation skills while presenting and defending original research on legal socialization, youth behavior and criminal behavior, violent video games, bullying and more.  Gained proficiency using SPSS, Microsoft Excel, Microsoft Office and other software.¬†  Edited manuscripts and original research in a collaborative but fast paced and competitive environment.¬†          Company Name     January 2011   to   January 2012     Safezones Facilitator, Office of Multicultural Student Affairs   City  ,   State      Participated in an intensive training that included a thorough understanding of how to speak publicly about issues that are often considered socially uncomfortable and how to make people at ease with these difficult conversations.  Facilitated conversation and participation in a supportive and sincere manner.  Trained staff, resident support, and students on LGBTQ+ topics, concerns and identities throughout campus.          Company Name     January 2011   to   January 2012     Peer Mediator   City  ,   State      Lead in depth training and seminars on problem solving, particularly at on-campus sorority and fraternity houses, leading to positive outcomes and a happier community within the houses.  Overhauled previously held opinions to view conflict from several different perspectives and find a mutually satisfying resolution.          Company Name     January 2006   to   Current     Server   City  ,   State      Formed long-lasting relationships with customers and coworkers in a fast-paced, multitasking environment.  Awarded with additional responsibilities over time; was working as a cook, bus person, waitress and dishwasher while also supervising other employees.  Learned valuable customer service skills and time management skills.          Education and Training      University of New Hampshire     May 2014       Bachelor of the Arts  :   Psychology and Justice Studies Forensics    Psychology and Justice Studies Forensics        Skills    ¬†Conflict resolution, advocacy, group facilitation, program development, youth advocacy, outreach, Microsoft Office, training, counseling, customer service skills, data entry, database, editing skills, money handling, multitasking, presenting, problem solving, programming, public speaking, research, safety, secretarial, seminars, staffing, statistical analysis, strategy, supervising, phone, time management.   "
ADVOCATE,"         LEAD PHARMACY TECHNICIAN ADVOCATE - SUPERVISOR                 Experience      Lead Pharmacy Technician Advocate - Supervisor    June 2005   to   Current     Company Name   Ôºç   City  ,   State      Assist pharmacist in provision of pharmaceutical care by reviewing, collecting, and entering data used by pharmacists.  Directly supervise the pharmacy technicians to keep a constant flow.  Accountable for managing the day to day activities of the technician staff, scheduling technicians, and providing staff development.  Under the supervision of a licensed pharmacist, I assist in the various activities of the pharmacy department such as maintaining functions in accordance with standard written procedures and enter prescriptions in NRX program.  Prepare pharmaceuticals for dispensing to patients by compounding products combining several ingredients after review of calculations and measurements by a licensed pharmacist as needed.  Assist Business Pharmacy Manager with daily drug orders for all accounts, over the counter, pharmacy retail and 340b.  Assist in inventory control, reconcile receiving and checking in orders as requested.  Stock medication on shelves, rotation of stock, check for outdated medications, and process returns.  Answer multi line phones, register patients and deliver superb customer service.  Case Management and advocate on behalf of the patient to promptly and effectively order medications from pharmaceutical companies.  Conduct patient intake interview and applications upon applying.  Assist patients in properly completing documentation for entrance in to Medication Assistance Program.  Properly maintain patient status in program by completing filing, referrals, and data entry.  Apply for such programs in a timely manner and track eligibility status for determined program, complete renewal process.  Inform patients with other community resources available for assistance.  Major responsibilities include but are not limited to leadership, quality, improvement, orientation and training, and projects.  Compute in-depth mathematical skills necessary to accurately calculate fractions, ratios, percentages and totals.  Work in collaboration with the Director of Pharmacy to meet departmental goals and objectives.  Superb communication skills necessary to follow verbal and written instructions including the ability to understand technical and pharmaceutical terminology.  Fill and Update Lists using the department computer, record keeping techniques including upkeep of inventory of pharmaceuticals stock.          Restaurant Manager    August 2002   to   April 2005     Company Name   Ôºç   City  ,   State      Ensured that the restaurant operated efficiently and profitably while maintaining its reputation and ethos.  Coordinated a variety of activities while handling the business performance to maintain high standards of food, service, and health and safety requirements.  Combined strategic planning and day-to-day management activities, such as shift pattern organization, particularly in marketing and business development.  Created and executed plans for restaurant sales, profit and staff development along with budget setting.  Developed weekly and monthly food planning and coordinating menus to keep up with the fast-paced, highly demanding industry.          Clinic Clerk    December 2000   to   August 2002     Company Name   Ôºç   City  ,   State      Promptly schedule or check in and check out patients for appointments or make specialty and referral appointments.  Maintain all medical records up to date and send to other medical facilities upon request.  Collect, handle, and process medical insurance, accept co-pays and payments for clinic visits.  Set up new charts and prepare for the following day.  Assist in handling management functions to maintain a constant streamline Receive, organize and preserve vital patient information in an orderly manner Make certain stationary and basic office equipment available at all times Maintain calendar for doctors of their visits, schedules, appointments and seminars In house translator for patients, physicians and nurses.          Education      Bachelors   :   Behavior Science  ,   March 2015    Bellevue University   Ôºç   City  ,   State      Behavior Science        National Pharmacy Technician Certification (PTCB)  2012-Present
*Certification for Nebraska Pharmacy Technician   :   General Studies  ,   2012    Metro Community College   Ôºç   City  ,   State      General Studies        Skills    streamline, basic, budget, business development, Maintain calendar, Case Management, charts, communication skills, customer service, data entry, documentation, fast, filing, insurance, inventory, inventory control, leadership, Director, managing, marketing, office equipment, Assist patients, Pharmacy Technician, profit, quality, receiving, record keeping, retail, safety, sales, scheduling, seminars, staff development, strategic planning, supervision, technician, phones, translator, written   "
ADVOCATE,"         COURT APPOINTED SPECIAL ADVOCATE FOR ABUSED AND NEGLECTED CHILDREN       Summary     Highly-motivated Licensed Social Worker with 7 years of experience working with children and adolescents in various environments. seeks to advocate, connect and collaborate with individuals and their families to help them overcome barriers that affect their daily life.            Highlights          Emergency response training  Suicide risk assessments  Basic Cardiac Life Support (BCLS) Certified  .Case management        . Excellent in organization and documentation   Creating and following treatment plans  .Collaborative   .Culturally competent             Experience     September 2013   to   Current     Company Name    City  ,   State    Court appointed special advocate for abused and neglected children         Collaborated with Guardian ad Litem's, Child protective service workers, Mental health professionals, teachers and parents    Maintained monthly contact with my client and their families.  Evaluated and addressed individual client needs and concerns.  Wrote court reports and case plans  Maintained thorough case history records and wrote detailed reports.  Managed caseloads and acted as an advocate for client rights..         February 2013   to   Current     Company Name    City  ,   State    Emergency Medical Technician and Social Worker volunteer        Assist with community public education  Support prevention efforts   Assist with local and major disasters  Attend trainings and education seminars          September 2015   to   May 2015     Company Name    City  ,   State    Social work Intern        Semiweekly, worked under the indirect supervision of the school social worker.  Conducted individual and group counseling and provided crisis management.   Attended both IEP and staff meetings and worked collaboratively with teachers and parents.   Individually created, followed and maintained intervention plans and kept detailed narrative reports of my client interactions.   Assisted students with setting up outside resources and participated in risk assessments.  Practiced cognitive behavioral and motivational enhancement techniques.   Maintained a caseload of 10-15 clients, working under strict deadlines.          September 2015   to   May 2015     Company Name    City  ,   State    Social Worker Intern        Once a week  interned at the elementary school with the school social worker for 7 hours.  My responsibilities included individual counseling, group counseling, creating and following treatment plans, following behavioral plans, emotional support, and attending IEP meetings.  Presented case history material for review and discussion with other staff members.  Evaluated and addressed individual client needs and concerns.         September 2014   to   May 2015     Company Name    City  ,   State    Social Work Intern        Under the indirect supervision of the school social worker, once a week for an hour, I provided individual counseling.  In addition I helped create personal plans of action in order for students to concentrate better while in the school environment.         January 2009   to   January 2013     Company Name    City  ,   State    Child Care        Provided daily summer and after school care for a young boy who has an autism spectrum disorder    Completed summer school and regular school assignments, visited educational and physical fitness facilities, and assisted with behavior and emotional problems.  Designed an effective behavioral modification program.          September 2011   to   May 2012     Company Name    City  ,   State    Hippotherapy volunteer         Accompanied occupational therapists in guiding medically challenged children during their Hippotherapy sessions.         September 2011   to   December 2011     Company Name    City  ,   State    Research Intern         Interned at Settlement Music school with a research team from West Chester University, assessing the correlation of poverty and learning.  .Collected and maintained data.   .Collaborated with teachers and staff around student schedules.   .Assisted teachers with daily classroom activities.          September 2009   to   August 2011     Company Name    City  ,   State    Girl Scout Leader        Effectively coordinated and led Daisy Girl Scout troops for several years and assisted them through the moving up ceremonies.  .Created lesson and activity plans.  .Collaborated with parents.          February 2008   to   February 2010     Company Name    City  ,   State    Foster care assistant        Assisted with the care of 3 medical and special needs children, within the foster system.  Effectively maintained and fed 2 children through a Gastrostomy tube.  .Provided respite care for a child with autism and a heart defect           Education     2015     West Chester University   City  ,   State      Social Work    Master of Social Work      Education in program evaluation and policy analysis  Continuing education in Recognizing and reporting child abuse   Cognitive Behavioral Therapy coursework  Structural Family Therapy seminar  Cognitive processing Therapy   Trauma informed education  Acceptance and Commitment Therapy         2013     West Chester University   City  ,   State      Psychology    Bachelor of arts       Deans List     Admitted to honorary society     Member of Autism Speaks U group           2011     Delaware County Community College   City  ,   State      Psychology    Associates of Psychology      Presidents honor list  Admitted to honorary society           Skills      Compassionate    Active listener   Experienced in working with individuals and groups  Independent   Strong communicator  Knowledge of child development   Self-Awareness  Empathy   Boundary Setting   Time-management        "
ADVOCATE,"         CUSTOMER SERVICE AGENT           Professional Summary     To obtain a position that will provide me with the necessary tools in order for me to provide excellent customer service. One that will allow room for advancement and continued educational training.       Skill Highlights          Medical terminology	  Close attention to detail  ICD-9 (International Classification of Disease		  Adept multi-tasker	  Office support (phones, faxing, filing)  Records maintenance professional	  Excellent verbal communication  Familiar with commercial & private insurance	  Resourceful and reliable worker  Excellent problem solver  Insurance and collections procedures	      Composed and professional demeanor   10 key (11000kpm)   Administrative Assistant   Billing   CPR certified   CPT  Data entry   NexGen    EHR  Dispatching   Documentation filing   Goldmine  Scanning & indexing  Lawson    Medisoft   Microsoft Excel    Typing 45wpm,  Workflow Onbase   Heat   Fast Track  Allegra  Artiva            Professional Experience      Customer Service Agent    February 2015   to   Current     Company Name   Ôºç   City  ,   State     Answering phones   Discussing patient accounts with the patients  Providing assistance to patients with their bills  Reading EOB's to provide information  Collecting payments  Scheduling payment plans for large balance accounts  Updating patient information in Allegra  Changing the strategy on accounts   Update insurance information  Schedule claims to be sent  Print and mail documents (Financial Assistance Forms, Itemized Bills, Statements, & Receipts)   Fax documents  All other duties as assigned by management         File Clerk    July 2014   to   February 2015     Company Name   Ôºç   City  ,   State      Sorting & prepping paper termed Employee Files Accurately removing any confidential patient information from all Employee files prior to scanning and indexing them.  Working a daily report in Onbase Workflow to ensure all applications and background check information are properly scanned and indexed in the employees chart.  Scanning and indexing supporting I9 documents Manual entry of I9 information into Heat Application Prepping and Sorting Education assistance documentation prior to scanning.  Upload & Index documents sent via e-mail to the Medical Records online queue.          DME Billing Specialist    April 2013   to   March 2014     Company Name   Ôºç   City  ,   State      Responsible for obtaining evidence of Durable Medical Equipment dispensed.  Billing charges for equipment to the patient and/or insurance company.  Obtaining evidence was not limited to reading doctor/surgical notes, locating & applying the appropriate diagnosis code (ICD-9) in order to ensure coverage.  Locating ABN and other physical documentation scanned into the patient's medical chart for Medicare Billing.  Maintaining deadlines and timely filing limits set forth by the appropriate insurance provider of the patient.  Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.  Maintained strict patient and physician confidentiality.          BILLING DOCUMENT SPECIALIST    May 2006   to   March 2013     Company Name   Ôºç   City  ,   State      Responsible for the data entry of orders for Durable Medical Equipment dispensed from Advocate Hospital Emergency Rooms and Doctor's Offices.  Applying the correct ICD-9 code and code coordinate based on the equipment provided.  Responsible for answering and dispatching calls within the facility using Alcatel Overhead paging as well as through the phones.  Assisted patients with questions in regards to their delivery of equipment or other services provided.  Assisted walk-in patients with picking up or returning equipment.  Created Letters and Certificates of Medical Necessity for Durable Medical and Respiratory Equipment.  Contacted Physician's Offices to obtain this form of documentation for billing purposes.  Searched data base for appropriate diagnosis codes, ABN's, and other signed physician's orders in order to provide proof for billing to patient's insurance provider.  Volunteer experience WLQ Committee- 3 years Respect Initiative Committee 2 yrs.  Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.          Education and Training      AAS   :   Medical Billing & Coding Reimbursement  ,   2016    Bryant & Stratton College    Ôºç   City         Billing and Coding Reimbursement         Health Service Administration

Continuing education in Medical Coding & Reimbursement

Medical Administrative Assistant Certificate of Completion: 1/2005   :   Admin Assistance  ,   2004    Everest College   Ôºç   City  ,   State       Medical Administrative Assistance         Skills     10 key, Administrative Assistant, attention to detail, Billing, CPR certified, CPT, data entry, data base, delivery, diagnosis, dispatching, documentation, e-mail, Fast, faxing, filing, forth, Goldmine, ICD-9, indexing, Insurance, Lawson, Letters, notes, Medical Coding, Medical Terminology, Medisoft, Microsoft Excel, Office, problem solver, Coding, reading, Scanning, Sorting, phones, Typing 45wpm, verbal communication, Workflow, Allegra, Artiva    "
ADVOCATE,"         MANAGER, DIGITAL MARKETING AND COMMUNICATIONS       Objective    Obtain the Health Analytic Consultant position at UnitedHealthcare to further my professional career by continuing to utilize and expand my analytic, organizational, and interpersonal skills.      Skills      More than 19 years experience in
healthcare, business development, marketing and planning analysis.  Develop ¬†and manage website for Advocate Physician Partners regarding their Managed Care and Clinical Integration for Population Health Management programs. ¬†    Mined data to provide qualitative and quantitative analysis to key stakeholders, including executive team, regarding business initiatives.   Implement innovative solutions
to manage and improve patient health.¬†
Strategies include:¬† incorporating
wearable apps in patient portal, telehealth appointments, and online
scheduling for immediate care.    Extensive knowledge, skills and experience with technical databases and
software, such as Content Management Systems (HTML code), Google Analytics,
Google Adwords, and Microsoft Office:¬†
Excel, Outlook, PowerPoint, SharePoint, and Word.          Professional Experience      Manager, Digital Marketing and Communications     Aug 2014   to   Current      Company Name         Project manager of Advocate's new physician profiles. ¬† 51% increase in new patient appointments producing downstream revenue of 32M (based on $1,250/patient). ¬†  1.3M physician profile views and 46% increase in total calls YoY. ¬†Launched site in 3 months.   Implemented a benchmark assessment that reviewed and evaluated integrated healthcare systems nationwide. ¬†Presented executive summary that outlined results and recommendations on improvements.¬†  Develop data-driven strategies that transform consumer intent into action and drive conversions.  Project manager of AMGdoctors.com. ¬† 23% increase in visits (YoY) and 8% increase pageviews. ¬†  41% of traffic comes from mobile devices due to responsive design, social media and ad campaigns. ¬†  6,648 web appointments were scheduled through AMG doctors.com in 2015, producing 8.3 million dollars in downstream revenue (based $1,250/patient).   Manager of Advocatedocs.com, Advocate's first digital physician platform providing the latest alerts, policies, and physician referral database. ¬†Exponential monthly growth (26%MoM).¬†  Collaborated with managed care team to develop online communications.  Monitor expenditures to ensure implementation of projects are cost effective.         Senior Web Specialist     Jun 2007   to   Aug 2014      Company Name         Implement and manage continuous improvements based on digital dashboards and market research to increase the effectiveness of AMGdoctors.com and online marketing initiatives.  Research and implement effective online strategies to optimize Search Engine Optimization (SEO) through page titles, content, layout and design, meta/alt tags, headings, links, and images.  Develop Google Adwords campaigns by meeting with the customers, conducting research, developing a proposal, developing Google Ads and keywords, tracking results using Google Analytics, and modifying campaigns to improve results.  Prepare, present, and review reports from a variety of databases within Google Analytics.    Identify, prioritize, and delegate projects to team members.  Project elements include edits and adding content, design layout, project updates, and project review.         Senior Planning Analyst     Jan 2006   to   Jun 2007      Company Name         Conducted online competitive analysis in order to identify competitor strategies on specific site and system growth initiatives.  Created and presented market assessments and recommendations to executive management based on analytic results.  Analyzed physician loyalty and market share.            Jan 2006   to   Aug 2006      Company Name         Interim Director of CRM Data Warehouse. ¬†Managed CRM Data Warehouse budget for system and hospital initiatives. ¬†Developed CRM projects to determine return on investment for the Marketing department and other departments within Strategic Planning and Growth. ¬†Identified internal customers' needs, collected data obtaining the customers' objectives using CRM database, and interpreted the results to assist in strategic planning and marketing.  Developed and conducted CRM training for planning,CRM Analyst and internal customers, which entailed: data sources, relational databases, setting theories, building filters/queries, creating mail lists, and generating standard reports producing demographic profiles and encounter analysis for determining ROI.  Created SQL reports using CRM database.  Filtered data from Allegra, IDX, Contact Center Database, Credentialing Office, Physician Lists, and other internal customer/patient source lists.  Analyzed and compiled results in an organized report, and presented data for system/departmental strategic planning.         Education      Masters of Science  ,   Public Service Management, Healthcare Administration   06/04     DePaul University         Public Service Management, Healthcare Administration       Bachelor of Science  ,   Biological Sciences   5/96     University of Illinois         Biological Sciences       Professional Affiliations    Member of the American Marketing Association. ¬†Member of DePaul University Alumni Association. ¬†Member of the University of Illinois Alumni Association.      Awards      2016 BIA/Kelsey GOLOCAL award in sales and revenue  2016 Best Healthcare Provider Integrated Ad Campaign Internet Advertising Award     "
ADVOCATE,"         MDS COORDINATOR         Skills          Skills Used  I enjoy challenging sticks. I try my best at being the best. Enjoy working as a team or self if needed.  Staff LPN  Smith Village - Chicago, IL  October 2013 to April 2015  Responsibilities  Provide Patient care, Manage a team of CNA's, Injections, Diabetic management, CVA cases, Wound Care, GT  management, Psych Care, Med Surg, Assited Living Care, IV care Management, etc  Participated and completed 8 weeks of training on total MDS 3.0/ RAI process,  Understanding the Principals and  process of the RAI 3.0,  PPS/OBRA Regulations and Guidelines,  Understanding MDS 3.0 Coding for OBRA and  PPS,  Able to accurately assess Activities for Daily Living,  PPS/Medicare Timing and Scheduling,  Familiar with  Care Assessments (CAAS),  Understanding of RUG IV Payment Prospective System,  Clinical Reimbursement  for Quality of Care,  Maximization of Skilled Nursing Facility State & Federal (Medicare) Reimbursement programs  utilizing the RUG IV guidelines, Vital Signs , Injections, Glucose testing, Dressing Changes, CPR certified for adults,  infants, and children, Surgical Sterile Field, Standard first aid, GT feeding management, IV management, Daily  computer and internet use (9 years)  Certifications/Licenses  MDS 3.0 Coordinator  Clinical reimbursement/ MDS 3.0 Coordinator              Accomplishments      Great Patient Care, Great Management skills,
Skills Used
Time Management, Managing a team of CNA's, Obtain and follow MD orders as written, IV management, Medicare
charting,etc
Staff LPN
Prairie Manor Nursing & Rehab - Chicago Heights, IL
February 2012 to September 2014
Responsibilities.  Provided nursing care for up to 30  residents simultaneously.  Supervised up to 4 nursing assistant throughout the shift.  Rendered care/medication administration to geriatric population on a daily basis.  Performed nursing assessment and documentation as necessary.  Daily computer / internet use.  Ongoing educating and training staff, residents, and families on care process.  Provided input to Interdisciplinary Team members on total resident care.  Completed nursing assessment documentation on a timely basis
Skills Used.  Vital Signs.  Glucose testing.  CPR Certified for adults, infants and children.  Dressing changes/ wound care.  Injections.  Surgical Sterile field.  Standard first aid
G-Tube feedings, Foley care, IV management, wound care, etc
Staff LPN
HCR Manor Care - Oak Lawn, IL
December 2009 to February 2012
Responsibilities.  Provided nursing care for up to 30  residents simultaneously.  Supervised up to 4 nursing assistant throughout the shift.  Rendered care/medication administration to geriatric population on a daily basis.  Performed nursing assessment and documentation as necessary.  Daily computer / internet use.  Ongoing educating and training staff, residents, and families on care process.  Provided input to Interdisciplinary Team members on total resident care.  Completed nursing assessment documentation on a timely basis
Skills Used
Vital Signs.  Glucose testing.  CPR Certified for adults, infants and children.  Dressing changes/ wound care.  Injections.  Surgical Sterile field.  Standard first aid
G-Tube feedings, Foley care, IV management, wound care, etc.        Experience     08/2015   to   Current     MDS Coordinator    Company Name   Ôºç   City  ,   State      Responsibilities
Assist and Open schedules for the nurses and other IDT to complete the MDS.  Ensure that all data entered is accurate and acceptable for maximum amount of reimbursement from eHealth data.  Assist in creating programs based with the residents best interests at hand while increasing reimbursement for the
facility/community.  Meet with IDT to ensure quality of care is provided to the residents at all times.  Assist with Restorative Nurse to establish appropriate and realistic care plans.  Efficient in Point Click Care.         01/2006   to   Current     Phlebotomist    Company Name   Ôºç   City  ,   State      Obtain venous blood samples from a variety of patients aging from infants to geriatrics.  Experience in heel sticks to
hard sticks.  10 yrs   Inpatient/ Outpatient experience.          Education and Training     2015     LPN  :   Nursing    Brown Mackie College   Ôºç   City  ,   State      3.0 Nursing       2009     Phlebotomy Technician Certificate in Phlebotomy Technician      Prairie State College   Ôºç   City  ,   State             2020     Associate of Applied Science  :   NURSING    Prairie State College   Ôºç   City  ,   State  ,   USA            Personal Information    Very Flexible, Dependent, Great Time Management, Accountable.
Enjoys challenges while Working Smart not Hard.
Excellent Customer Service.
Educated in MDS to maximize facility reimbursement status in an accurate and timely manner.      Skills    CNA, CPR certified, Diabetic, first aid, Geriatrics, Injections, Nursing, Patient care, Phlebotomy, Coding, Quality, Scheduling, Technician, Vital Signs, Wound Care      Additional Information      Additional Information
Very Flexible, Dependent, Great Time Management, Accountable.
Enjoys challenges while Working Smart not Hard.
Excellent Customer Service.
Educated in MDS to maximize facility reimbursement status in an accurate and timely manner.     "
ADVOCATE,"         EXPRESS SCRIPTS           Summary    Responsible and mature Retail Sales Consultant who thrives in fast-paced environments. Enjoys working
as part of a team to achieve sales goals.      Accomplishments      Fulfilled all supervisory duties when Store Manager was on vacation.  Named ""Employee of the Month"".  Received numerous ‚Äúexceeds expectations‚Äù ratings on performance reviews.  Met monthly sales goals for numerous months.  Supervised team of three staff members.         Experience      Express Scripts    September 2015   to   Current     Company Name   Ôºç   City  ,   State      Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.  Fielded an average of [number] customer service calls per day.  Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.          Prime Communication (AT&T Authorized Retailer)    January 2015   to   September 2015     Company Name   Ôºç   City  ,   State      Created strategies to develop and expand existing customer sales, which resulted in a 20% increase in monthly sales.  Initiated daily store counts, orders and acquired proper products   Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.          Radio Shack    November 2013   to   January 2015     Company Name   Ôºç   City  ,   State      Operated a cash register to process cash, check and credit card transactions.  Computed sales prices, total purchases and processed payments.  Described merchandise and explain operation of merchandise to customers.  Replenished floor stock and processed shipments to ensure product availability for customers.  Facilitated monthly and quarterly physical inventory counts.  Administered all point of sale opening and closing procedures.  Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.  Worked as a team member to provide the highest level of service to customers.  Maintained friendly and professional customer interactions.          Education      High School Diploma   :   Business/ Computers      Camden County High School   Ôºç   City  ,   State              Skills      Administrative  Cash handling  Excellent communication  interpersonal skills  Detail-oriented merchandising  Self-motivated   70 WPM     "
ADVOCATE,"         SENIOR APPLICATION SPECIALIST       Professional Summary     Highly motivated, results and detail oriented leader with strong communication, leadership, and troubleshooting skills.  I have a proven track record in increasing staff development with a focus on quality improvement.  I am seeking a position that allows me to implement health care improvement processes and procedures.        Education and Training      Associate Degree  ,   Applied Science   June 1999     Robert Morris University   Ôºç   City  ,   State      Health Information Management          Healthcare Management    Devry University   Ôºç   City  ,   State      Course work in Healthcare Management        Skill Highlights          Staff training and development  Relationship and team building  Conflict resolution              Professional Experience      Senior Application Specialist     Mar 2014        Company Name   Ôºç   City  ,   State     Implement and support business office software solutions ¬†   Create and test application scenarios, including interfaces and device integration    Coordinate software version upgrades with various departments¬†  Assists in project efforts related to charge capture, claims, remittance and cash management workflows  Support day to day maintenance of HB system. Includes daily checks, investigation, root cause analysis, remediation, and process improvement  Serves as the HB Data Courier lead   Provides on-call support during off hours           Revenue Cycle Trainer     Jul 2006   to   Mar 2014      Company Name   Ôºç   City  ,   State     Provided operational and technical support which enabled the business office to function efficiently and effectively.  Responsible for operational issues, resolution development and advanced integration through audit/review functions.  Conduct, deliver and arrange training programs for new employees and continuing education of current employees of the business office.  Evaluate old policies and procedures and update as necessary.  Acts as a liaison between the business office and technical staff in information systems to communicate issues and coordinate resolution.  Work with managers to develop job aids, improve accuracy and assist in improving best practices.  Conduct employee specific need and issue based assessments.  Participate in quality reviews of staff to identify issues and provide additional training.  Create and maintain training materials as well as Epic procedural guidelines and departmental workflows.  Deliver cross-training programs.  Analyze workflows and system functions to enhance the correct capture of patient information, clinical charges and diagnostic codes, in support of the electronic billing and collection processes.  Regularly evaluated employee performance, provided feedback and coached staff as needed.         Network Support Analyst     Nov 2005   to   Jul 2006      Company Name   Ôºç   City  ,   State     Customer service liaison to Nebo customers.  Traveled locally and regionally to train hospital business office personnel on the use of ECare CMS system.  Assisted new clients in setting up their billing processes utilizing ECare.  Worked with programmers/analysts on problem related issues concerning the installation and upgrades involving ECare.         Managed Care Claims Auditor     Apr 2002   to   Nov 2005      Company Name   Ôºç   City  ,   State     Led and directed managed care projects involving patient account activities.  Monitored billers and collectors workflow processes.  Assisted in improving departmental performance and outcomes.  Assisted in maximizing reimbursements and reaching departmental revenue goals.  Worked closely with staff to keep them abreast of current contracts, contract changes, billing criteria, reimbursement timeframes, and pre-certification requirements.  Developed job tools to assist billers, admitting and insurance verification staff.  Coordinated the appeal process for denied claims.  Coordinator for the refunds unit.  Participated on A/R, Utilization Review, Revenue Management and Patient Access task forces.         Provider Relations Representative     Jul 1997   to   Apr 2002      Company Name   Ôºç   City  ,   State     Responsible for recruiting physicians for the PHO (Physician Hospital Organization).  Resolved member and provider inquires.  Visit, and educate physician's office staff related to managed care changes.  Conducted physician staff orientation and in-services on a quarterly basis.  Communicated policy and procedure changes to physicians and their staff.  Identified and developed action plans for operational needs.  Handled resolution of credentialing issues from Managed Care Organizations.  Facilitated the resignation and termination of physicians with the Provider Health Organization.  Acted as an administrative liaison for seven Provider Health Organization's.  Oversaw the accuracy of operational issues related to providers, and members in relation to referral processing, claims payments, capitation payments, fee schedules, dictionary updates and provider listings.         Computer Skills      Epic certifications in Resolute Hospital Billing, Home Health and SBO  Allegra  IDX  MIDAS  Passport/ECARE  Microsoft Word, Excel, and Powerpoint        Certifications      Revenue Cycle Training through HFMA   Six Disciplines of Breakthrough Learning  Developing Others  The Basic Principles of a Collaborative Workplace  Giving and Receiving Constructive Feedback  Designing Effective Learning Experiences   The OZ Principle   Accountability Training     "
ADVOCATE,"         NURSE CLINICIAN II ON MEDICAL/CARDIAC INTENSIVE CARE UNITS AND INTERVENTIONAL UNIT       OBJECTIVE     I am a Registered Nurse applying for the Doctor of Nursing Practice (DNP) concentration in nurse anesthesia (CRNA) with strengths in high-quality collaborative interdisciplinary patient care, technical procedures, and strong patient-family communication. I am aiming to receive exceptional training and invaluable learning experiences from your institution's School of Anesthesia. I wish to challenge my flexibility during critical situations while working under fast-paced emergency situations. With my BSN educational degree from Loyola University Chicago and estimated 4 years experience in the MICU (2 years as a nursing care technician and working as a MICU RN since September 2013), I believe I am highly qualified and am seeking an opportunity to be and well-trained to become an exceptional Nurse Anesthetist from a top-ranked institution.        Professional Summary      Two solid years of experience in the Medical/Cardiac/Interventional ICU at Advocate Lutheran General Hospital.   Provide compassionate care to critically-ill patients suffering from injuries or debilitating medical conditions.  Observe behavior and symptoms and report changes to on-call physicians.  Competently trained in telemetry monitoring, ventilator management, titration of high-potency vasoactive drugs, CRRT therapy, Hypothermia therapy, TPA management, IABP management.  Managed life support equipment and IV administration of fluids and medications.  Respond to cardiac and respiratory code situations per current ACLS guidelines.  Proactively learned new procedures and treatment protocols.  Educate families about patient conditions and provide support as needed.  Competent in providing end-of-life care to palliative and hospice patients.   Frequently acts as preceptor to nursing students in critical-care rotations.  Maintains strong reputation for achieving high levels of patient satisfaction.  Device Competencies & Proficiencies: telemetry monitoring, ventilator management, CRRT/CVVH therapy, hypothermia therapy, TPA management, Intra-Aortic Balloon Pump management, Flow Trac device (Cardiac Output, Cardiac Index monitoring device), Impella, Pacemaker and Transcutaneous Pacemaker management, Rapid Infusers, Swan-Ganz Catheter, Bladder Pressure, Potent IV Medications including Vasopressor and Sedation Drugs (Including, but not limited to: Neo-Synephrine, Levophed, Vasopressin, Epinephrine, Dopamine, Dobutamine, Propofol, Fentanyl, Midazolam, Lorazepam, Morphine, Nitroglycerine, Nipride, Nimbex)        Licenses and Certifications      Registered Nurse: State of Illinois: August 2013-Present  Advance Cardiac Life Support (ACLS) Certification: 2014-Present  Basic Life Support (BLS) Certification: 2014-Present  Pediatric Life Support (PALS) Certification: 2015-Present  NIHSS Certified (September 2013- Present)        Skill Highlights          Life support  IV administration  Medication administration  Therapy and treatment  Procedural assistance  Hourly Rounding      HIPPA compliance  Reporting and documentation  Computer charting  Diagnostic assessments  Vital signs            Professional Experience     09/2013   to   Current     Nurse Clinician II on Medical/Cardiac Intensive Care Units and Interventional Unit    Company Name   Ôºç   City  ,   State           08/2014   to   Current     Dancer for Chicago Luvabulls    Company Name   Ôºç   City  ,   State      Lead, cheer, applause, support the Chicago Bulls during basketball games held throughout the season at the United Center.   Encourage crowd involvement during gametime through dance performances, crowd activities, and in the concourse.   Maintain crowd orderliness with spectators.   Participate in charity work, fundraisers, and community events around the Chicagoland area.  Responsible in making certain that practice sessions are thoroughly met, and being prepared for changing conditions on gameday.          06/2011   to   08/2013     Nursing Care Technician II on Medical/Cardiac ICU and Interventional Unit    Company Name   Ôºç   City  ,   State     Nursing Care Technician/Unit Secretary (Dual Role) for a 33-bed Medical/Cardiac/Interventional ICU floor. Providing basic patient care  including: blood glucose monitoring, obtaining patient vitals, and assisting patients with bathing and grooming (Activities of Daily Life). Competent in phlebotomy work and can perform 12-lead EKG on patients. Provide assistance to the nurses to execute direct patient care which may include wound care dressing, complete patient baths or assisting in physical therapy. Able to perform unit secretarial duties including admitting, transferring, and discharging a patient, preparing patient charts, and handling/directing phone calls.          Education and Training     2013     Bachelor of Science  :      BSN (Bachelor's of Science in Nursing)    Loyola University Chicago   Ôºç   City  ,   State  ,   USA      Cumulative GPA 3.59          Honors     ‚Ä¢Dean's List, Loyola University Chicago (Semesters 1-4, & 8)    Awarded to students with a GPA of 3.5/4.0 or higher ¬†       Awards       Recipient of multiple Advocate Lutheran General Hospital Spirit Awards: Awarded to employees who demonstrate Behaviors of Excellence and provide excellent patient care  Alpha Sigma Nu Jesuit Honor Society: Member (October 2012-May 2013) Awarded to students in the top 15% of their class academically and have demonstrated a record of service and Loyola to the Jesuit ideals of education  Sigma Theta Tau Honor Society of Nursing: Member (November 2012-May 2013) Awarded to nursing students with a 3.0 GPA or higher  National Society of Collegiate Scholars: Member (Jan 2010-May 2013) Awarded to students with a GPA of 3.4 or higher         Co-Curricular Activities      DNV Unit Auditor on the Medical/Cardiac ICU at Advocate Lutheran General Hospital  Unit Restraint Auditor on the Medical/Cardiac ICU at Advocate Lutheran General Hospital  Loyola University Chicago's Nursing Student Council Executive Board: Vice President (April 2012-May 2013)   Loyola University Chicago's National Society of Collegiate Scholars Executive Board: Co-Social Chair (Sept 2012-May 2013)  Loyola University Chicago's Nursing Student Council: Class Representative (Aug 2009-May 2013        Professional Organizations         AACN    (American Association of Critical-Care Nurses): Member (Feb 2015-Present)        Volunteer & Community Service     Honduras Global Public Health Brigade (May 2013)   Service trip to the Honduran community of El Jute for one week. The trip objective is to empower rural Honduran communities to prevent common illnesses through in-home infrastructural development, community leader training, and health education. Through collaborative volunteer work, the overall infrastructure was improved within the home through the construction of five projects: eco-stoves, latrines, water storage units, showers, and concrete floors.         Special Participation      Research study participation        Skills      Fluent in conversational Spanish  Competent in performing 12-lead EKGs  Proficient in Microsoft Office (Word, Excel, PowerPoint)  Highly organized with excellent communication skills  Willingness and rapid ability to learn that results in professional growth and cooperative relationships with colleagues     "
ADVOCATE,"         REGISTERED NURSE CLINICAL CARE COORDINATOR- FIRST AID       Professional Background    To obtain a position as a registered nurse where my experience and leadership skills can be utilized to provide a positive and effective team environment resulting in excellent patient care and satisfaction. Able to quickly adapt to new environments and				Newborn education situations.	Specimen collection/processing proficiency Effectively able to triage critical situations.			Excellent communication skills between multiple Exceeds and performs well in difficult situations.		parties. Extensive experience in efficiently managing	Strong medical ethic people.	Sound, ethical and independent decision-making Disciplined, energetic employee who quickly					ability consistent with medical protocols. establishes rapport with patients and colleagues.           Professional Experience     05/2015   to   Current     Registered Nurse Clinical Care Coordinator- First Aid    Company Name   Ôºç   City  ,   State      Provided leadership to staff through coaching, mentoring and remodeling in order to achieve high quality patient care in a safe and customer focused environment Provided clinical expertise and a resource to clinical staff.  Worked closely with management, physician leadership, and staff to optimize patient flow and improve patient care.  Provided emergency/urgent care to Cubs staff and patrons including wound care, patient triage, applying splints and assessment of injuries.  Provided emergency/urgent care to Cubs staff and patrons including wound care, patient triage, applying splints and assessment of injuries.  Coordinated care with Superior in starting IV's, performing EKGs or patient transport.  Able to independently demonstrate problem solving, critical decision making, and utilizing appropriate resources.  Able to demonstrate appropriate action and take a lead role in emergency situations.  Supported a safe environment for patients and associates through effective monitoring or staff compliance to established standards of care, policies and procedures and HIPAA compliance.  Maintained an effective process for inventory control and medication supply utilization.         06/2008   to   Current     Clinical Supervisor / Registered Nurse    Company Name   Ôºç   City  ,   State      Managed Day-to-Day operations Device- related adverse events training Medical equipment maintenance and certification Vaccine inventory and reports Clinical staff scheduling Performance reviews Chart audits Clinical evaluations Maintained current employee files for clinical staff Conducted interviews and hiring Attended and held staff meeting and In-services Attended annual OSHA/CPR reviews Maintained staff communication (i.e., held staff meetings, prepared monthly memos- improvements/accomplishments) Responsible for first, second and weekend shifts Oriented/trained new clinical staff Coordinated communication between departments Worked directly with the owners of the practice Delegated clinical staff, as needed Prepared patients for the doctors: performed nurse triage, obtained vital signs and patient measurements (height, weight, head circumference) Carry out physician orders: Administering immunizations, urinary catheter collection, starting I.V.'s, preparing patient samples to be sent out to the lab, performing blood draws, bilirubin blood draws, performing and sending newborn screens, administering oxygen and/or oxygen with nebulizer treatments, organizing and setting up admissions to the hospital, making follow up phone calls per doctor request, filling out requisitions for tests, giving instruction for medication to be given at home- inhalers, nebulized treatments Assist doctors with ordering medical tests, with procedures, and preparing and explaining medications Triaging incoming calls from patients- giving medical advice, determining if the patient needs to be seen by a doctor in Recorded incoming lab test results, reviewed results with the doctor, and contacted patients as necessary Developed and maintained quality care systems and standards, including but not limited to, creating and improving Educated campers and staff in accident/illness prevention, and made sure medications were safeguarded and Conducted screenings on all campers before trips and at three times during the summer; at check-in and checkout Coordinated and dispensed all medications on a mealtime schedule and at the end of the evening program University of Illinois- Chicago College of Nursing Chicago, IL Women's Health Nurse Practitioner/Midwifery program the office or to receive emergent medication attention Demonstrating patient education Called in pharmacy medications as prescribed Checked patient surgery schedule daily and called patients for follow up medical protocols/guidelines.  Managed team of medical support personnel.  Monitored unit budget to ensure financial objectives were met.  Trained 10 staff nurses to provide top-quality patient care.  Headed on-boarding process for new nursing staff.  Interviewed patients to obtain medical information and measure their vital signs, weight and height.  Tested glucose and administered injections.  Provided necessary health education training for patients.  Evaluated patients presenting with asthma, appendicitis, etc.          Nursing/Manager's assistant    Company Name   Ôºç   City  ,   State      Provided first aid.  Monitored health and sanitation procedures throughout the camp.  administered.  Presided at all health checks and followed up on any problems seen in the Health Center.          Education and Training          MASTER OF SCIENCE  :   MIDWIFERY    University of Illinois- Chicago College of Nursing   Ôºç   City  ,   State  ,   US    MIDWIFERY            BACHELOR OF SCIENCE  :   NURSING    Illinois State University- Mennonite College of Nursing US
Illinois State University- Mennonite College of Nursing Bloomington   Ôºç     State      NURSING            Bachelor of Science  :   Nursing Degree    University of Hawaii   Ôºç   City  ,   State  ,   US    GPA:   GPA: 3.76 Graduated Cum Laude    Nursing Degree GPA: 3.76 Graduated Cum Laude       5/06       General Education    University of Hawaii   Ôºç   City  ,   State      GPA:   GPA: 4.0    General Education GPA: 4.0       08/2007           Resurrection High School   Ôºç   City  ,   State  ,   US    Resurrection High School Chicago, IL 4 years of both varsity cross country and track and field Served as the president of the Health Careers Club senior year Graduated with honors National Honors Society ACCOMPLISHMENTS Graduated with honors- National Honors Society CPR, OSHA certified        8/06           Illinois State University          GPA:   Deans list 04-07
National Society of Collegiate Scholars
Graduated from Illinois State University Cum Laude    Deans list 04-07
National Society of Collegiate Scholars
Graduated from Illinois State University Cum Laude            Additional Information      LICENSES
Registered Nurse Practitioner in the State of Illinois, License number 041.369585        Skills    allergies, blood draws, budget, charts, coaching, CPR, decision making, EKGs, equipment maintenance, filling, financial, first aid, health education, hiring, immunizations, injections, instruction, inventory, inventory control, lab test, leadership, meetings, mentoring, office, Nursing, organizing, patient care, patient flow, preparing patient, Performance reviews, personnel, policies, presenting, problem solving, protocols, quality, Reporting, scheduling, Supervision, surgery, phone, triage, patient triage, urgent care, Vaccine, vital signs, wound care   "
ADVOCATE,"         RN / ASST. HEAD NURSE PRACTICE LEADER           Skills    care planning, Case Management, Home Health, Hospice, Infection control, injections, Nurse Manager, Oncology, scheduling, staff development, Trauma, triage, tutoring, Urology      Experience     09/2010   to   12/2011     Company Name          Hired as ADON (Assistant Director of Nursing) for an 85 to 90 bed long term care of Mentally and Physically disabled children from 2 years to upper 20's with a few older individuals.  My job there included staffing of all the nurses monthly, setting up transportation for all outside MD office visits of the residents, monitoring the 3 nursing units of day to day care and documentation of the residents, taking call as needed and twice a month being MOD for the entire building ,I conducted in-services for the nursing staff and answered all pages during the day with questions or to oversee any critical changes of residents and helped with decisions to transfer out to a hospital after speaking with the MD.Helped with staff nursing as needed.  Secured a Home Health position at ResCare  located in Oak Park Illinois in 2015.  I made home visits overseeing clients overall health.  Did basic assessments and listened for any new complaints or change of status.  Would call  clients doctor if needed or to inform him of a change in status.  Gave injections/ infusions as needed and participated in one clinical trial where all aspects of visit were timed and documented as per protocal.  I am still registered with this agency but they have very few clients in need of an RN visit.  Most of their clients only need part time CAN visits.  Secured an RN position in July 2016 at Best Home Health where I did home visits part time.  The jobs that were available for part time were minimal so took myself off their roster.  In the fall of 2016 worked for Maxim Home Health asking for part time for Infusion cases.  Again I was promised infusion cases but what were available Were ones 40 miles away and they didn't cover milage.  I still am on their roster but rarely called.  Currently looking for Part Time RN on line or going into a facility not more than 30 minute drive to do tutoring or online triage or willing to learn Case Management or PT Oncology/Hospice Additional professional activities Was OCN certified in past Was Med / Surg certified in past and plan to recertify in future.  Was team nurse of North Shore Youth Baseball League for  4 years References Dr.  Emil Totonchi MD.  Advocate Illinois Masonic Med.  Center** Dr.  Michael Friedman MD.  Advocate Illinois Masonic Med.  Center** Beverly Bohus RN, Nurse Manager  Advocate Illinois Masonic Med.  Center** Lorel Hedges Nurse Practioner.  Advocate Illinois Masonic Med.  Center now works in Tennessee Uma Kelkar Director of Rehab Manor Care of Northbrook Jean Gavina Director of MDS, Manor Care of Northbrook Elma Ramos RN , Evening Nursing Supervisor, Manor Care of Northbrook Contact information available upon request.         06/2009   to   07/2010     Company Name          Started out as a Supervisor but was promoted to DCD (Director of Care Delivery) managing a 40 bed Locked Dementia Unit and later a 60 bed Long Term Care Unit and recently back to the Dementia Unit along with the Long Term Care Unit.  Duties included: Leading the nursing unit, setting priorities, staff development ,upholding Corporate Standards, communicating through existing information systems, and material management, Clinical Management: Infection control, QA, understanding Professional issues, valuing every employee, supporting and leading company policies, attending interdisciplinary meetings twice daily, weekly and monthly meetings such as Medicare meetings, investigation of all falls and skin injuries, and new admissions care planning.  Monthly Staff Meetings.  Assists with hiring and disciplinary actions.  Resigned July 2010 Want to take some vacation time, and to find a Long Term Care Management position somewhat closer to my home.         01/1977   to   01/2009     RN / Asst. Head Nurse Practice Leader    Company Name   Ôºç   City  ,   State      Responsible for management of Unit on 24 hr basis including staffing, scheduling, and payroll.  Monitor staff of RN's, NCT's, and Unit Clerks for daily assignments on going learning needs, and occasionally fill staff RN voids.  Reported to Nurse Manager on daily basis for any additional tasks and to keep her current to Units activities and problems.  Helped Nurse Manager in interview process and in both disciplinary activity and in employee terminations .Sought out and scheduled in-services for staff  and made sure all staff attended required hospital mandatories yearly and when required.         01/1977   to   01/2009     Company Name   Ôºç   City  ,   State      Started nursing career as RN on general Med / Surg Unit for 2 years.  Recruited by MD Chairman of Oncology to be part of staff to open 1st Oncology inpatient Unit.  Promoted also to Assistant Head Nurse.  Worked there for next 20 years.  Earned OCN certificate.  Helped instruct all RNs on unit to become certified to mix Chemo drugs via Laminar Flow Hood and to administer drugs safely and monitor for side effects and manage such symptoms.  Beside management duties was also responsible for taking a patient load on many days during the week.  In 1999 changed to Surgical / 23hr Observation Unit at Illinois Masonic Med Center as Staff RN.  After approximately 4 years promoted to Practice Leader,(equal to Asst.  Head RN ) Duties expanded as Computers installed to all Units.  Responsible for computer profiency and scheduling staff to Computer Classes and monitoring their progress in daily charting on patients.  Attended workshops to learn computer scheduling and payroll duties.  Attended 2 day seminar for PICC LINE insertion and management.  At one point headed the PICC LINE program for all the PICC RNs and kept the records for all PICCs placed in patients and any complications and later problems,  Became Nationally certified for Med / Surg Nursing after taking exam and passing.  Types of Surgical patients seen on thisUnit include Gyne, Urology, General Surgical, Trauma, Post SICU Head and Neck, General ENT patients and Fetal Demises less than 20 weeks.  Due to the number of private rooms on the unit we also would take all types of Isolation including R/O TB into our Negative Air Flow room.  Many of the patients were short stay anywhere from overnight to 2-3 days.  Some of the patients as overflow Medicals, Isolation, and the more extensive Head and Neck Surgical patients would stay 4-5 days or more.  As a result this Unit was fast paced.  Many days up to half the unit would be discharged and within 1-2 shifts all the beds would be filled with new patients.  My main job on a daily basis was to manage placing patients correctly and to oversee assignment of competent staff to the types of patients coming in.  I made frequent rounds to assure pt satisfaction and to quickly aid in preventing and problems from escalating.  I had to monitor staff learning needs and try to set up needed review or Unit based in-service and also try to send staff to outside learning seminars as budget allowed.  On daily basis was responsible for checking"" State of the Unit "" printed daily and included all the areas of staff charting that was missing or incorrect.  I would make sure all shifts of staff were aware of missing documentation and have them correct such or help them with correction as needed.  Attended staffing daily to make sure last minute changes done and next two shifts had adequate staffing.          Education and Training     1976     RN Diploma      Illinois Masonic School of Nursing   Ôºç   City  ,   State             1974           Northeastern Illinois University   Ôºç   City  ,   State             1973           Western Illinois University   Ôºç   City  ,   State              Additional Information      Awards received Dorothy Rome Nominee in 1999 ( Highest yearly award for Experienced RNs ) Awarded many ""Applause Awards¬¥"" during the years at Masonic. ( A nominated award for Excellence ) Asked to Head up the PICC Line Program until turned over to Interventional Radiology All of the above from Advocate Illinois Masonic Medical Center.        "
ADVOCATE,"         PATIENT EXPERIENCE MANAGER       Summary    Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills. I am a systematically savvy management/ sales/ customer service Individual with multiple leadership experiences. I am qualified for career opportunities where my background and creative abilities will be of value. I am looking for a position that will utilize my skills in strategic planning, team development, performance management and relationship building.       Highlights        Project training Manager /EVS/Food Microsoft Outlook, Six
sigma Lean training Excel Effective problem solver Word            Accomplishments      Streamlined and improved Food Service tactics, which reduced company labor costs by 60%.Improved customer.  Satisfaction ratings by 100% by implementing a new user-friendly interface.        Experience      Patient Service Manager/ Retail Manager   01/2015   to   Current     Company Name   City  ,   State       Manage all staff assigned to patient meal service area Drives patient satisfaction and maintains client relationships through rounding.  Ensures compliance to food safety, sanitation, and overall workplace safety standards are met.  Supervises, staffs, trains, conducts applicable rounding and manages the performance of the food service supervisors, diet office, kitchen, tray line and patient meal delivery staff, including applicable rounding.  Coordinates activities related to menu distribution and other menu-related issues, and facilitate operations related to production, distribution and service of food to ensure optimal nutrition care of patients/residents.  Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines.  P&L accountability Ability to communicate on various levels to include management, client, customer and associate levels Financial, budgetary, accounting and computational skills.          FEMA Inspector Contractor   11/2014   to   Current     Company Name   City  ,   State       Performs inspections and assesses damage of residences.  Documents the damages sustained based on extensive knowledge of construction techniques.  Assesses damage to dwellings and the overall habitability of homes and addresses each appropriate field using the ACE Field Software.  Provides support in the administration of Inspection Services contracts, such as assisting in the development of emergency response plans and assisting with quality control monitoring.  Assists in determining number of inspections needed at disaster field sites and provides guidance to other field inspectors.  Typical guidance provided is assisting other inspectors with disaster specific information or technical assistance with the ACE Field Software.  Assists the supervisor with analyzing and evaluating Inspection Services procedures in order to recommend improvements in inspection methods and techniques.  Procedures are typically evaluated through physical observation of field experiences.  Reviews, analyzes and verifies occupancy documentation provided by applicants such as mortgage payment books, deeds and various insurance documents.  Provides disaster assistance program information to applicants.          OPERATIONS SUPERVISOR   07/2014   to   01/2015     Company Name   City  ,   State       Manage unload department on resources to ensure maximum output, accuracy, and efficiency at all times.  Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate, and OSHA requirements.  Aid Full-time Supervisors on day to day maintenance coordination.  Establish and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes Function as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner Manage Payroll, Reviews, and Corrective actions.          Specialty Service Agent   10/2013   to   07/2014     Company Name   City  ,   State       Coordinate with appropriate departments such as Product
Development, Hotel and Air Operations as well as external sources such as hotel
corporate or local reservations to inquire about requested room types  Verify
pricing and obtain confirmation to accommodate Travel Agent or direct client
requests.

Communicate with Revenue Management, Contracting and
Operations for Price Match verification as needed.

  Receive and log incoming booking requests that are
beyond the availability accessible by the Reservations staff, Travel Agents and
direct clients.

  Process Price Match requests in accordance with
established guidelines.          Owner/ Stylist    01/2009   to   10/2013     Company Name   City  ,   State       Shampooed, conditioned and
rinsed guests' hair using salon-exclusive products.

Advised customers on proper treatment of dry and damaged hair.  Cut, colored and styled clients' hair with precision and
expertise.  Updated customer information records to track services provided.  Counted and documented opening and closing cash amounts daily.

Hired and trained all members¬†of staff.

Book keeping, Accounting.¬†          Admission Advisor /Call Center Team leader   06/2006   to   07/2008     Company Name   City  ,   State       Assist, guide, and motivate a cohort of online call center and face to face college students to realize personal, professional, and educational goals.  Determines student applicant's admissibility to the university online / college.  Responsible for national volume over, $200M in annual sales.  Maintain communication via telephone call Center, face to face correspondence, and/or electronic mail with prospective students through all stages of the recruitment and admissions process.  Successfully/consistently achieve enrollment/ start goals.  Successfully held a Team Leader position within the call center for 32 reps.  Meet and exceeded goal every cycle motivated and coached reps to making monthly and weekly goals.          Call Center Team Leader   08/2003   to   12/2006     Company Name   City  ,   State       Directed and coordinated activities of employees engaged in installation through call center team.  Hired, trained and supervised a team of 15 employees.  Monitored, coached and motivated team reps.          Customer Service Rep    03/2002   to   07/2003     Company Name   City  ,   State             Call Center Supervisor   01/2000   to   03/2002     Company Name   City  ,   State             Hollywood video - Store Manager   01/1998   to   01/2000             Education      B.S  :   BUSINESS MANAGEMENT    Kaplan University BUSINESS MANAGEMENT    BUSINESS MANAGEMENT        Skills    accounting, approach, agency, backup, BUSINESS MANAGEMENT, Call Center, coaching, Competitive, contracts, cost control, clientele, client, customer
satisfaction, Customer Satisfaction, Customer Service, Delivery, Documentation, Electronic mail, Financial, Food safety, Inspection, inspects, insurance, ISIS, leadership, Team Leader, managerial, market, materials, Excel, office, Microsoft Outlook, Microsoft
Outlook, Word, Works, network, Payroll, Policies, problem solving, problem solver, processes, Quality, quality control, Recruitment, Safety, Sales, Six sigma, Six
sigma, Staffing, strategic plans, Strategic Planning, supervisor, technical assistance, telephone, total quality management, translation   "
ADVOCATE,"         SUBSTITUTE TEACHER       Professional Summary    A self-motivated, results oriented, and resourceful professional focused on delivering compassionate patient experiences; accompanied by organizational, problem-solving, interpersonal, communications, and excellent customer service skills; and over 10 years in social services within the health care family and community. In addition to being an advocate for promoting happy, healthy, and balanced individuals, I am proactive, and adept at interacting effectively with the ability to multi-task effectively.       Core Qualifications          Critical thinker	Understands medical procedures  Effectively Influences others		Good written communication  Relationship and team building			Medical terminology knowledge  Cultural awareness and sensitivity 			CPR (Certified)  Maintains Strict Confidentiality	Certified CNA/HHA & Medical Assistant              Accomplishments      Received ""Award for Outstanding Performance"" as Housekeeping Manager for the cleanness Comfort Suites Inn Hotel in our region.  Received ""Awards for Deans list "" Acted as the department ""go-to"" person for challenging calls and clients.  Over ten years in volunteering in summer basketball camp and PADS homeless shelter.        Experience      Substitute Teacher     Aug 2014   to   Current      Company Name   Ôºç   City  ,   State     Filled in for absent teachers in emergency and on short and medium term assignments Followed teaching programs set by regular teachers and prepared outlines when necessary Set and corrected homework assignment and projects Fostered safe, positive and supportive learning environment Ensured good order and behavior in and out of class Respected confidentiality of information Adhered to non-discriminatory policies and guidelines.         Event Planner     Jun 2013   to   Current      Company Name   Ôºç   City  ,   State     Provide personal catering event services to Health Fairs, Senior Community Events, Hospital Events, and Health Care CEO's and Physicians Act as menu consultant for all food and beverage selections Arrange event d√©cor Oversee room set up, food preparation, and other venue operations Act as on-site liaison between Your Way Catering and venue operations staff.         Medical Assistant/Hyperbaric Chamber Technician     Apr 2011   to   Mar 2013      Company Name   Ôºç   City  ,   State     Responsible for recording patient vitals, i.e.  temperature, pulse and respiration rates, and blood pressure as well as patient examination room prep Responsible for cleaning and dressing wounds Responsible for explaining treatment procedures to patients Accountable for collecting and preparing laboratory specimens Responsible for regulating patient's oxygen levels during hyperbaric chamber therapy Familiar with practices, standard concepts, and procedures Acquainted with performing necessary maintenance to systems; and operating and monitoring hyperbaric chamber other hyperbaric support systems Responsible for using computerized applications for scheduling and various administrative duties.         Home Health Aide     Sep 2004   to   Jul 2009      Company Name   Ôºç   City  ,   State     Assisted with resident bathing, grooming, meal prep, and medication management Responsible for recording resident's vitals, i.e.  temperature, pulse and respiration rates, and blood pressure Assisted with residence adaptability/transference to wheelchair and adaptive equipment Monitored, and reported abnormalities and/or deviations in resident's health stats Provided safe and direct personal care to residence as defined in the Home Care Aide program Fulfilled agency responsibilities by completing all required documents accurately and timely Participated in all required agency meetings Identified and reported process improvements opportunities within the home in order to enhance the quality of service provided.         Health Clerk     Aug 2001   to   Aug 2004      Company Name   Ôºç   City  ,   State     Performed various administrative duties; and assisted in student registration Responsible for record keeping, appointment setting, greetings, phones, and supply inventory Responsible for application of first aid treatment (if required) Administered medications to students with mental disorders Monitored treatments as well as compiled data, and maintained student documents Conducted vision and hearing screenings Interviewed parents for IEP meetings.         Education      Bachelor of Arts  ,   Psychology /minor Social Work   2012     GOVERNOR STATE UNIVERSITY   Ôºç   City  ,   State     Psychology /minor Social Work       Associate of Science  ,   Psychology   2004     South Suburban College   Ôºç   City  ,   State     Psychology         Skills    adaptive equipment, administrative duties, appointment setting, agency, blood pressure, CNA, consultant, CPR (Certified, first aid, Home Care, team building, meal prep, Medical terminology, medication management, meetings, bathing, policies, quality, record keeping, recording, scheduling, supply inventory, teaching, phones, therapy, vision, wounds, written communication   "
ADVOCATE,"         HR - SHARED SERVICES SUPERVISOR         Summary     Detail-oriented human resources professional who excels under tight deadlines, while anticipating and averting potential problems by proactively streamlining processes.       Highlights          Professionals in Human Resources Association  Excellent interpersonal and coaching skills  Talent assessments  Motivated  Hiring recommendations  Background checks              Experience      Company Name    City  ,   State    HR - Shared Services Supervisor   01/2014         Provides leadership development and performance management to a direct team of associates focused on meeting call center operational metrics and quality standards.  Engaged in strategic planning to identify milestones and targets to deliver results for performance metrics Assessed team from a Situational Leadership perspective and built customized development plans to enhance areas of strength and close performance gaps to enhance the overall performance of the department Partnered with associates to create and execute development plans to improve performance and meet career pathing objectives Interviewed candidates and make hiring decisions of quality associates to staff the department to full capacity Responsible for providing analytical, technical proficiency, product knowledge for all Advocate H.R.  processes and procedures.          Company Name    City  ,   State    Operations Manager   01/2013   to   01/2014       Accomplishing company's objectives by overseeing center-wide recruiting, selecting, training, assigning, scheduling, coaching, counseling, monitoring, appraising and disciplining employees; communicating job expectations; reviewing job contributions; planning and reviewing compensation actions and enforcing policies and procedures.  Enhancing overall customer experience through call coaching and monitoring escalated call trends.  Coaching and developing to ensure all client support delivered per contractual agreements.  Enabled resolution of customer issues as liaison and facilitator for core team that participates in on-going planning and process improvement.  Responsible for 10 customer service supervisors and 250 customer service agents.  Achieving customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.  Meeting customer service financial objectives by forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.  Determining customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups, benchmarking best practices and analyzing information and applications.  Improving customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results and implementing changes.  Effectively establish and maintain cross functional and cross-departmental partnerships.          Company Name    City  ,   State    Action Response Team Supervisor   01/2011   to   01/2013       Resolved and/or addressed complex customer issues or questions, which included taking escalated calls from customers/associates.  Managed the Action Response Team function, ensuring service levels and quality goals were met.  Analyzed department satisfaction results and proactively developed and implemented action plans for improvement.  Performed the full scope of talent management and development activities including all aspects of the performance management process: performance and behavior assessment, feedback, coaching, career planning, guidance, corrective action and training.  Call observation and monitoring for individual, team, enterprise root cause and trending analysis Represented the department in over 100 projects that directly impacted the performance of the queue.          Company Name    City  ,   State    New Hire Supervisor   01/2005   to   01/2011       Responsible for staffing call center of 550 associates with 30 New Hire Classes (20 associates per class) within 2 quarters of fiscal year; while maintaining a 80 percent retention rate.  Provided New Hire Policies & Procedure and Customer Satisfaction Training to approximately 350 employees.  Conducted orientation sessions and arranged on-the-job training for new hires.  Developed and organized testing, training, evaluation procedures, multimedia visual aids, and other new hire materials.  Directed the development of a comprehensive training strategy, methodology, programs and curriculum for management opportunity, employee development and technical training.  Performed administrative duties that may include tracking associates attendance, payroll processing, inputting assessment results, and reviewing Knowledge checks.  Maintained a database detailing employee training dates, types of training, qualification and recertification dates.  Conferred with management and conducted surveys and focus groups to identify training needs based on projected production processes, changes, and other factors.  Evaluated instructor's performance and the effectiveness of training programs and provide recommendations for improvement.  Observed and monitored associates skills and behaviors during training; worked in conjunction with the classroom trainer in formulating weekly assessment by providing feedback on comprehension, strengths and opportunities.  Collaborated with Human Resources in defining individual employee development plans for supervisors and managers by evaluating capabilities and implementing effective solutions.          Education      B.A  :  Psychology    2015     Ashford University  ,   City  ,   State      GPA:   GPA: 3.73     Human Resources Management certificate  Healthcare Management certificate         Accomplishments     Implemented a background check matrix for our vendor to streamline the background process during onboarding.        Skills     administrative, benchmarking, budgets, call center, Coaching, counseling, Customer Satisfaction, customer-service,  client support, database, designing, financial, focus, forecasting, functional, hiring, Human Resources, instructor, Leadership, leadership development, materials, multimedia, enterprise, payroll processing, performance management, Policies, process improvement, processes, quality, recruiting, scheduling, staffing, strategy,  strategic planning, , trainer, employee development, employee training, training programs    "
ADVOCATE,"         PATIENT SERVICE REPRESENTATIVE       Summary    Seeking a position using strong organizational skills, superb communication skills and interest in management position with the reputed organization that rewards loyalty, hard work, dependability and positive results in the team environment.      Skills            Maintains strict confidentiality      Knowledge of HMOs, Medicare and Medi-Cal      Medical Manager Software      Electronic Medical Record (EMR) software      HIPAA compliance      Patient-focused care      Strong work ethic      Team player with positive attitude          Proven patience and self-discipline      Personal and professional integrity      Relationship and team building      Staff training and development      Effectively influences others      Critical thinking proficiency      Cultural awareness and sensitivity              Experience      Patient Service Representative   03/2015   to   Current     Company Name   City  ,   State        Trained  new hires and¬† ¬†in-house staff members in evaluation, data collection, analysis and reporting strategies.      Oversaw data queries and made sure that they were rectified in the most efficient manner.      Answered phone calls, emails, letters and faxes and efficiently provided accurate information and responses.     Guided and handled 16 -employees including assistants; HR assistant (hiring of employees and assisting in  appraisals for performance and corrective action) responsible for arrangement, resolving employee discrepancies .  Ability to handle high volume of inbound and outbound calls, and concluded the nature of calls.As well as assisted callers to the proper Physician.  Successfully organized appointments between Physicians and Patients, responsible for typing reports, memos and other correspondence as well as established accuracy, consistent, detail-oriented and capacity to carry higher responsibility.  Proficient in Windows, Word, Excel, Access, PowerPoint, ect.  Efficient in registration of patients,  verifying patient Demographics , entering data and verifying patients insurance, scheduling patients via IDX, scan patient documents.  Sending messages to pediatric, adult, and specialty physicians in Clinicare.  Paging Physicians through Perfect Serve.  Knowledge of Medical Terminology and Health Care related Training.  Capable of managing multiple tasks with an emphasis on retaining quality standards.  Ability to quickly assess and prioritize projects and office tasks.  Proficient at evaluating problems and quickly devising practical solutions.  Handle cash, receipts ,and tracked cash withdrawals.          Human Resource Assistant, Supervisor/Call cneter Supervisor   12/2011   to   03/2015     Company Name   City  ,   State        Properly directed inbound calls in phone queues to improve call flow.    Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.    Led a team of customer service representatives to increase service center profitability.    Assisted with the development of the call center's operations, quality and training processes.    Selected and interviewed candidates for all available positions.  Conducted telephone and onsite exit interviews for all employees.   Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.   Helped training and development staff with all aspects of training coordination.      Assisted customer service with inbound and outbound calls regarding all HR inquiries.    Created social media initiatives for new employee search strategies.    Drafted department-specific employee announcements.    Partnered with the IT department to create a streamlined onboarding process for new hires.               Salon Manager/ Receptionist   01/1999   to   01/2011     Company Name   City  ,   State       Created repeat business by developing long-term relationships with regular customers.   Enforced safety procedures in accordance with facility policies and government regulations.      Accountable for all staff development, budgeting and supply ordering.    Worked closely with Salon team¬†¬†to produce  repeat clientel .
 Re-designed
     every business form, containing time & inventory sheets and
     appointment calendars to increase clarity and effectiveness. Increased
     product sales by 53% within first quarters as Salon Manager.    Developed productivity of management by
arranging bi-monthly meetings to talk about accomplishments, matters and room
for enhancement   Resolved guest complaints.            Customer Service Sales Associate   01/1996   to   01/1999     Company Name   City  ,   State      Fielded an average of 150¬†customer service calls per day.    Recommended and helped customers select merchandise based on their needs.    Exchanged returned merchandise for customers quickly and efficiently.        Confirmed that appropriate changes were made to resolve customers' problems.    Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.    Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.    Informed customers about sales and promotions in a friendly and engaging manner.    Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.    Trained new employees on company customer service policies and service level standards.          Education and Training      Bachelors of Arts     2011       Harrington College of Design            Skills        Patient-focused care        Excellent interpersonal skills          Compassionate and trustworthy caregiver            Time management              Detail-oriented                Effectively interacts with patients and families.                  Medical terminology                    Charting and record keeping                "
ADVOCATE,"         PRESIDENT/CHIEF EXECUTIVE OFFICER       Executive Profile      Chief Executive with experience in ¬†offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude.        Skill Highlights          Leadership/communication skills    Project Management  Regulatory Affairs  Budgeting expertise  ¬†  ¬†    Employee relations  Human resources  Market research and analysis  Staff Development           Core Accomplishments     Spearheaded successful completion of a¬†$5 million dollar Capital Campaign.¬†  Increased the overall organizational revenue from $10¬†to $11.5 million.   Expanded Residential Services from twenty six (26) to thirty-five (35) bed capacity due to community needs.    Introduced and Implemented¬†Foster Care Services ¬†to decrease¬†continuum of service gaps.    Recognized by the Columbus Foundation as a Nonprofit to Watch in 2015.        Professional Experience      President/Chief Executive Officer     Oct 2010   to   Current      Company Name   Ôºç   City  ,   State    ‚û¢ The Chief Executive Officer is responsible for the administration of all programs of St. Vincent Family Centers in accordance with the stated purposes of St. Vincent Family Centers and the general policies formulated by the Board of Directors. ‚û¢ In conjunction with the Nomination Committee, recruit and orient new members of the Board of Directors to St. Vincent Family Centers. ‚û¢ Provide information to the Board related to funding structures, programmatic changes, and other pertinent information in relations to the operations of the agency. ‚û¢ Monitors and ensures all agencies programs for performance improvement, insuring compliance with funding source and accreditation requirements.   ‚û¢ Supervision of the budget process. ‚û¢ Oversee or approve expenditures of funds; or policies/procedures related to the expenditure of funds.   ‚û¢ Directs the preparation of funding proposals. ‚û¢ Recruits, hires, and supervises qualified staff to fill positions at the Executive level of St. Vincent Family Center. ‚û¢ Provides opportunities for staff development. ‚û¢ Oversees the establishment and implementation of personnel policies. ‚û¢ Serves as the agency spokesperson to clients, other community organizations, and the public. ‚û¢ Identifies and secures sources of funding for agency programs and maintains a positive working relationship with all agency funding sources.        Executive Director (Ohio)     Jan 2009   to   Oct 2010      Company Name   Ôºç   City  ,   State   Columbus, Ohio ‚û¢ Under the general oversight of the President/CEO, the Executive Director was responsible for the administration and supervision of the National Youth Advocate Program/Ohio. The Executive Director exercised effective influence and management over all operational, financial and administrative activities including day-to-day activities and long range/strategic planning initiatives. ‚û¢ Expanded existing services and developed new services and program that were responsive to the needs of the community within the scope, mission, and philosophy of the organization. ‚û¢ Developed and recommended to the President/CEO policies and strategies that promoted and enhanced the mission of the organization. ‚û¢ Administered fairly and consistently all personnel policies and procedures in close cooperation with the organizations Human Resources Department. ‚û¢ Acted as the primary spokesperson for the state program and played a key role for advocacy initiatives. ‚û¢ Achieved the financial goals of the state program by applying sound financial principles and ensuring revenues consistently meet or exceeded expenditures. ‚û¢ Developed and proposed an annual budget for approval. Planed and implemented budgetary corrective action in response to unanticipated changes in revenue or expenses. ‚û¢ Served as an ex-officio, non-voting member of the Advisory Board of Trustees, and actively participated in all Board meetings.       Assistant Director     Jun 2002   to   Jan 2009      Company Name   Ôºç   City  ,   State   Columbus, Ohio ‚û¢ Managed and directed day-to-day program service delivery within Franklin County. Responsibilities included: Management of all regional caseworker activities, including oversight for Foster Care, Clinical Services, and Sexual Offender services. ‚û¢ Provided recommendations for Service Utilization, hiring, promotions, transfers, terminations, and funding, for the purpose of attaining and/or exceeding outcomes and performance goals established by the contract agency. ‚û¢ Prepared and managed within the parameters of the program budget. Columbus, Ohio ‚û¢ Managed supervisors with a focus on positive coaching and teaching practices. Conducted meetings with assigned supervisors to review agency case specific data to ensure needs of children and families are being met. ‚û¢ Maintained conference notes to ensure that supervisors were meeting regularly with their staff to provide training and supervision. ‚û¢ Reviewed and assigned new cases.       Child Welfare Caseworker     Jul 1998   to   May 2002      Company Name   Ôºç   City  ,   State   ‚û¢ Supervised staff, including advising staff on policies and procedures for child welfare casework program, which included: assessing service needs, providing case direction and performing personnel duties for unit, conducted interviews for hiring staff, instructed and trained new staff. ‚û¢ Reviewed and approved documentation (quality control); conducted case reviews and coordinated paperwork and evaluated referrals for service and processes. ‚û¢ Provided mentorship training for other child welfare social workers by assisting in and attending court hearings, interacted with attorneys and in any other direct service function. ‚û¢ Provided direct service through the following activities: counseled with clients, visited homes and monitored treatment of youth, promoted foster and relative placement adjustments, and attended linkage conferences with collateral agencies. ‚û¢ Provided crisis intervention services, attended court hearings, attended and actively participated in administrative case reviews. ‚û¢ Performed and monitored placement activity, supervised visits with parents, and transported children.       Program Worker     Apr 1996   to   Aug 1998      Company Name   Ôºç   City  ,   State   ‚û¢ Under the direction of the Unit Supervisor, trained patients to reach maximum independent functioning in daily living skills. ‚û¢ Provided therapeutic crisis intervention, to include but not limited to: verbal and physical one to ones, precautionary measures, such as: suicide, assault and escape monitoring. Performed clinical charting that included: nursing care plans and medication, unusual behaviors, and Unusual Incident Reports. ‚û¢ Attended scheduled trainings as assigned and performed other direct care duties as assigned.       Youth Leader     Jun 1995   to   Apr 1996      Company Name   Ôºç   City  ,   State   ‚û¢ Provided one-on-one and group supervision to children with severe behavioral problems. ‚û¢ Developed behavior modification plans to increase positive behaviors of the children.       Education      B.A.  ,   Psychology   1995     Bethany College   Ôºç   City  ,   State  ,   US   ‚û¢ Bethany College, Bethany, West Virginia ‚û¢ B.A. 1995-Psychology       M.S.  ,   Human Services Management   2001     Franklin University   Ôºç   City  ,   State  ,   US   ‚û¢ Franklin University, Columbus, Ohio ‚û¢ M.S. 2001- Human Services Management       Professional Affiliations     United Way of Central Ohio Finance Committee Member¬†  Past Board member of Ohio Association of Child Caring Agencies (OACCA)       Presentations

ÔøΩ¬†
The
John Glenn Leadership Institute for Public Service & Public Policy: The Ohio State
 University.

ÔøΩ¬† L2000  Leadership Academy
for Mental Health and Addiction Services Professionals.

¬†

ÔøΩ¬†
Presenter:
Child Welfare League of America Conference-New Orleans.

ÔøΩ¬† Improving Outcomes: Merging Best
Practice and Managed Care Strategies.

¬†

ÔøΩ¬† Presenter: Child Welfare League of
America National Conference-Washington D.C.

ÔøΩ¬† Improving Outcomes: Improving Outcomes
in Child Welfare.

¬†

ÔøΩ¬† Presenter:
Foster Family-Based Treatment Association Conference-Pittsburgh, PA.¬†

ÔøΩ¬† Improving Outcomes: Merging Best
Practice and Child Welfare Privatization Strategies.

¬†

ÔøΩ¬† Presenter:
Foster Family-Based Treatment Association Conference-Orlando, FL.

ÔøΩ¬† Improving Outcomes: Merging Best Practice
and Child Welfare Privatization Strategies.

¬†       Skills    Executive Level, Operations, Proposals,¬†Coaching, Teaching,¬†Quality Control, Corrective Action, Human Resources, Strategic Planning, Finance   "
ADVOCATE,"         CONSULTANT           Accomplishments      Worked with Teach for India in conducting regular classes for under-privileged children as part of the CSR program at OSC Services.  Student Co-ordinator of the ILS Free Legal Aid Society for the years 2010-2012.        Experience      Consultant   04/2013       Company Name      Asset Finance - Drafting legal documentation necessary for cross-border aircraft financing and leasing transactions, with particular emphasis on clients based in the Asia Pacific region involving major global financial institutions, operating lessors and investment funds.  My experience includes acting for clients on commercial financings, operating leasing, aircraft sales, asset backed securitization and portfolio sales and financings.  Co-lead the Cape Town transactions support team comprising of 6 India qualified lawyers including transaction management, team management and providing subject matter expertise.          Senior Executive Compliance   01/2012   to   03/2012     Company Name      Acting as in-house counsel and preparing legal letters and notices and drafting and vetting service agreements, non-disclosure agreements, digital marketing partners engagement agreements, broker agreements, intermediary agreements, procurement agreements, employment contracts, licensing agreements etc.  Extending opinion and advises on host of operational, regulatory and legal issues concerning business operations.  Also responsible for preparing agendas for board meetings, preparing analysis reports, departmental summaries, performance summary of the company and drafting other communications as required by the management of the company.  Managing correspondence with the regulatory authority: drafting replies to show cause notices, maintaining record of communications, managing response and submissions to insurance regulators circulars and notifications.  16 May -14 June 2011	LAKSHMIKUMARAN & SRIDHARAN, Mumbai Legal research on Finance Act viz.  Importation of Services and Taxation of various Services, Operating Lease, Finance Lease and reversal of Cenvat Credit.  Preparing first draft of legal opinions and appeals to the Appellate Tribunal.  18 April - 14 May 2011	KHAITAN AND PARTNERS, Kolkata A team of three interns and an associate were involved in the study of legal formalities to be complied with by a foreign listed company willing to establish an office in India.  This involved an extensive research on Companies Act, Competition Laws and Securities and Compliance Laws, Securities and Exchange Board of India and Reserve Bank of India Acts, Rules and Guidelines and other Tax Treaties.  It further involved relevant case study and finally drafting roadmap documentation for establishing such business in India.  The final leg of the internship involved drafting standard documentation of various legal filings for permissions and company's incorporation documents which were then taken up for tailored amendments and execution by Senior Associates and Partners.  10 May - 28 May 2010	VAISH ASSOCIATES, Gurgaon The internship involved legal Research on Company Law, Joint Venture rules, Mergers and Acquisitions laws and Securities and Exchange Board of India Regulations and finally preparing a presentation on required filings, permissions, disclosures and minimum eligibility criterion.             05/2008   to   06/2008     Company Name      Delhi.  Mr.  Singh is a member on the committee of consultants on Indirect Tax Reforms.  The internship involved assisting a team of qualified stakeholders in research and preparing a report on the Value Added Tax provisions of the proposed Goods and Service Tax Bill by studying and identifying the provisions in the existing legislation which are impacting the ease of doing business as well as identifying the areas and provision of the Act for simplification in the light of existing jurisprudence.          Education      Post Graduation Diploma  :   Cyber Laws   2010       Asian School of Cyber   City         GPA:   1st Prize in Raghvendra Phadnis National Essay Writing Competition organized by ILS Law College, 2009.
*1st Rank in    Cyber Laws 1st Prize in Raghvendra Phadnis National Essay Writing Competition organized by ILS Law College, 2009.
*1st Rank in        Diploma  :   Human Rights and Law   2009       ILS Law College    GPA:   Awarded Certificate of Appreciation at the 1st LexTech pan Asian Law and Technology Essay Writing Competition on contemporary techno-legal issues organized by Gujarat National Law University.    Human Rights and Law Awarded Certificate of Appreciation at the 1st LexTech pan Asian Law and Technology Essay Writing Competition on contemporary techno-legal issues organized by Gujarat National Law University.             63.16       Qualifications	Board/University	Institute	Marks
BSL LLB
(V Years Aggregate)	Pune University	I.L.S. Law College    Class XII	C.B.S.E	ITL Public School New-Delhi	89.2%
Class X	C.B.S.E	ITL Public School New-Delhi	88.8%        Interests    First at Zonal Level, Sell Your Product( Advertising) Competition, New-Delhi, West zone-2006 Gold Medal in Volleyball, at intra-school Sports Meet-2005 Second at Zonal Level, Folk Dance competition, New-Delhi, West Zone-2005 First at Zonal Level, Singing Competition, New-Delhi, West Zone-2004 I hereby declare that all the information given above is complete and correct to the best of my knowledge.           Sugandha kumar         Publications    Article published on the topic ""Microfinance Institutions: A Cost Benefit Analysis"" in LEXWITNESS, February 2012 issue at page 37.
*Article published on the topic ""Trading Activity and CENVAT Credit Rules"" in LEXWITNESS, August 2011 issue at page 41.
*Article published on the topic ""Child Soldiers victim of Armed Conflicts and War crimes: an issue related to International Humanitarian Law"" and also on the topic ""Custodial Interrogation And Human Rights"" in Abhivyakti, the College Annual Law Journal, 2010
*Presented Paper on the topic ""Online Transactions and Consumer Protection Issues"", in the Student Teacher Seminar organized by ILS Law College on 18 February 2010.      Additional Information      Awards and Achievements
*College Researcher, for the Runners-up Team at the Lex Novitas National Moot Court Competition, V M Salgaocar College of Law, Goa 2011.
*Runners-Up in You(th) Speak at the South Asian Youth Peace Meet (Paper Presentation Competition), at Symbiosis Institute of Media and Communication, Pune, 2009-2010.  First at Zonal Level, Sell Your Product( Advertising) Competition, New-Delhi, West zone-2006 Gold Medal in Volleyball, at intra-school Sports Meet-2005 Second at Zonal Level, Folk Dance competition, New-Delhi, West Zone-2005 First at Zonal Level, Singing Competition, New-Delhi, West Zone-2004 I hereby declare that all the information given above is complete and correct to the best of my knowledge.           Sugandha kumar         Skills    business operations, C, contracts, Credit, clients, documentation, Drafting, Finance, financing, financial, funds, insurance, Law, legal, legal Research, letters, Managing, marketing, meetings, Mergers and Acquisitions, Exchange, office, procurement, research, sales, Securities, Tax, team management   "
ADVOCATE,"         FACULTY, CLINICAL INSTRUCTOR, & CLINICAL COORDINATOR         Summary    Doctorate-prepared registered nurse and medical author with extensive clinical experience, excellent physical assessment skills, proven strength in teaching, and a passion for health education.¬† Specialized training in pediatric primary care, chronic disease management, sports medicine, nutrition, pediatric cardiology, and mental wellness.¬† Excels at presenting health & medical education, and program management.      Professional Highlights          Implemented a sustainable quality improvement program within Orland Park School District 135's Physical Education curriculum, impacting over 4800 students grades K-8    Revised a Rush University graduate nursing course curriculum improving online discussion & critical thinking techniques in accordance with national Quality Matters Standards ¬†& Competencies for Nursing Education    Designed course curriculum, including exam design and evaluation, within university graduate level nursing programs¬†  Currently establishing Medical Advisory Board within Orland Park Township, coordinating with University of Chicago and local community stakeholders to provide health services and education programs to district students and athletes      Played a major role as medical liaison in medical sales venues educating¬†MDs, surgeons, APNs, RNs, and surgical staff while maintaining business benchmarks and quotas¬†  Successful author & editor in preparing medical manuscripts, proposals, and policies for publication submission  Effective presenter with ability to convey complex concepts to a variety of audiences and identification of training needs  Managed several projects with budget limitations, as well as securing funding¬†  Experienced in research, data analysis, and¬† documentation of health conditions & treatment topics, public health issues, & student safety  Supported school district staff & community education on physical, cultural, and socioeconomic diversity of student population            Experience      Company Name    City  ,   State    Faculty, Clinical Instructor, & Clinical Coordinator   05/2016   to   Current       Responsible for course lecture, and leadership of clinical instructors within the Master's Entry Nursing Program (MENP)  Designed and provided evidence-based information achieving  course objectives as required through university program protocol and the national guidelines of competencies for registered nurses  Partnered with Clinical Simulation Manager to develop, implement, and evaluate clinical scenarios within the simulation laboratory environment to optimize student learning outcomes  Coordinated directly with Medical Education Department personnel to augment the clinical rotation experience with hands-on and observation opportunities for students   ‚Äã‚Äã  ‚Äã         Company Name    City  ,   State    School Nurse   08/2011   to   Current       Demonstrates advance skills in the nursing process of physical assessment, implementation, and evaluation with students and staff  Attention to cultural diversity within the health care setting and its effect on care delivery & treatment management  Serves as a strategic partner providing school wide proactive direction & training for health and emergency action plans  Provides management, recommendation, and consulting services to administrative leadership team on individual student medical status and needs according to state and federal regulations to ensure academic success  Excellent skills in finalizing and disseminating medical review data¬†   Administers vision and hearing screenings and addresses results with referral resources as contracted with district partnerships and the Illinois Department of Public Health  Successfully initiates and manages projects involving teen student volunteers for community service learning in accordance with high school department policies   Assures strict adherence to Illinois standards of the Professional School Nurse Practice Act, Illinois School District 135 Board of Education policies, protocol, and procedures regarding student-patient care, safety, data collection, and confidentiality   ‚Äã‚Äã         Company Name    City  ,   State    Clinical Specialist   09/2009   to   09/2011       Provided contractual clinical services to a global medical device company specializing in design, development, and commercializing complex spine and minimally invasive spine technologies and operative techniques.  Demonstrated product knowledge expertise, timely troubleshooting, and direct product evaluations of  spinal implants, instrumentation, and biologic products involving motion preservation, annular repair, and nucleus replacement.  Educated MDs, APNs, RNs, and surgical staff on proper use and maintenance of products, requiring 90% of time spent within operation room environments   ‚Äã‚Äã         Company Name    City  ,   State    Nurse Clinician II (RN)   05/1994   to   02/2010       Specialized in Pediatric Intensive Care Unit & Pediatric Surgical Heart Unit.  Responsible for the complete nursing process of critically ill or injured patients in a Level I Trauma Unit and pre and post-surgical patients in Pediatric Cardiac Surgical Unit.  Extensively trained to deliver the most sophisticated level of treatment and surgical expertise in Trauma, Complex Pediatric Cardiac Surgery, Neonatal, and General Pediatrics.  Successfully performed extensive RN role within cardiology specialty, exhibiting expertise in clinical anatomy and physiology, thorough understanding of surgical interventions and corrective procedures, while encompassing professional and compassionate patient care   ‚Äã‚Äã         Education      Doctorate in Nursing Practice  :  Pediatric Primary Care   2016     Rush University  ,   City  ,   State              Associate of Applied Science  :  Nursing    Richard J. Daley College  ,   City  ,   State              Bachelor of Science  :  Nutrition    Northern Illinois University  ,   City  ,   State        Minor in  Journalism            Licensure & Certification      Registered Nurse (1994)    Nationally Certified School Nurse, National
     Board for Certification of School Nurses (2017)  Designation for Individualized Education
Program (IEP) privileges, Illinois State Board of Education (2017)        Professional Presentations      Evaluation of School District Implementation
of the Knee Injury Prevention Program, Rush University

    Polycystic Ovarian
Syndrome in Adolescent Females, Rush University Medical Center
    Female Athlete
Triad, Sports Medicine Conference, Illinois School District 230    Quality Matters Concepts
in Online Higher Education Course Delivery, Rush University     Fostering Debate in
Online Courses, Rush University         Scholarship      Wrist Pain in Gymnasts: A Review of Common Overuse Wrist
Pathology in the Gymnastics Athlete, Current Sports Medicine Reports (2016), official journal of the
American College of Sports Medicine     Evaluation of School District Implementation
of the Knee Injury Prevention Program, submitted to Sports Health (2016)

‚ÄúNurses making an impact: Reducing school
athlete injuries.‚Äù¬† Chicago Tribune (2016) http://www.chicagotribune.com/brandpublishing/nursing-in-action/ct-nurses-making-an-impact-reducing-school-athlete-injuries-20160720-story.html        Affiliations      Illinois High School Association  Illinois Association of School Nurses, member  American Diabetes Association, Teen Adventure Camp, Illinois  Chicago Marathon Medical Staff  Special Olympics Medical Staff  Society of Children's Book Writers and Illustrators     "
ADVOCATE,"         ADMISSIONS EXECUTIVE           Professional Summary     Highly motivated, creative professional with strong leadership and relationship-building skills. Experienced in applying principles of sociology to personnel handling, administration, education, management and marketing problems.         Core Qualifications          Microsoft Office  Training and development  Marketing and sales specialist  Group behavior and dynamics       Charismatic public speaker  Community resources specialist    Motivated team player    Natural leader  Organized and efficient            Experience      Admissions Executive    August 2015   to   Current     Company Name   -   City  ,   State      Evaluated program performance against expectations.  Maintained compliance with company and legal requirements.  Reviewed program needs and recruited qualified staff.  Inspired students to translate their academic interests into the real world by taking positive actions.  Counseled undergraduates in regard to educational and professional goals.  Communicated with the registrar's office to review and process requests for requirements waivers.  Organized recruitment and admission events for prospective students.  Served as an Academic Adviser for undergraduate students each year.  Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.  Trained staff on how to improve customer interactions.          Customer Service Specialist    December 2004   to   August 2015     Company Name   -   City  ,   State      Developed, implemented and monitored programs to maximize customer satisfaction.  Resolved customer questions, issues and complaints..  Conducted weekly, monthly, and quarterly team meetings discussing company goals, productivity, and team building.  Developed rapport with the customer base by handling difficult issues with professionalism.  Addressed committee meetings and brought procedural ideas to steering committees promoting nutrition, physical and mental assessment programs   Provided Behavioral Based Safety and Education by promoting training and certification for all employees.  Generated and distributed daily reports and order acknowledgments to appropriate personnel.  Organized placement tests for applicants.  Entered data into Excel spreadsheets tracking individual health assessments for any discrepancies.          Community Outreach Coordinator Intern    January 2015   to   April 2015     Company Name   -   City  ,   State      Responsible for the coordination of community events to individuals and families promoting healthy environments and lifestyle changes to enhance emotional, physical, and functional growth.  Led presentations aimed at developing comprehensive programs to meet community employment, housing, transportation, medical and crime prevention needs.  Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations  Edited and prepared program manuals for instructors and clients.  Attended conferences, seminars, and training sessions on community, health, or education related issues.  Assisted the Director in event planning and fundraising.  Referred families to food banks, financial assistance programs, employment and training support and health and immigration services.          Child Advocate for Foster Children     October 2013   to   July 2014     Company Name   -   City  ,   State      Establish a relationship with the child to better understand the child's needs and desires  Develop a relationship with the court dependent child by meeting with him/her on a weekly basis.  Provide a positive role model for the child while teaching him/her self-confidence, trust, and other developmental behaviors.  Support the child throughout court proceedings and explain the court proceedings to the child  Review available records regarding the child's family history, school behavior, medical or mental health history, etc.  Identify and explore potential resources that will facilitate family preservation, early family reunification, or alternative permanency planning.  Interview all parties involved with the child regarding the child's circumstances and needs.  Communicate the child's needs to the court in written reports and recommendation.  Ensure that the court-approved plans for the child are being implemented.  Investigate the interest of the child in judicial or administrative proceedings outside of juvenile court.  Communicate and coordinate efforts with the child's social worker, probation officer, and attorney          Education      Bachlor of Science    :   Sociology  ,   2014    University of West Georgia  -   City  ,   State       Minor in Psychology   Member of UWG Social Science Newspaper ""Sociological Collective""  Member of Psychology Club  Member of Sports Management Committee          Associate of Arts   :   Technical Communications  ,   2012    West Central Technical College   -   City  ,   State       Deans List  Presidents List           Skills     Client Relations   Creative Problem Solving   Customer Service  Academic Advisement   Team Leader    EffectiveCommunicator   Project Management    Relationship Builder   Professional Attitude Marketing   Multi-Task Management    "
ADVOCATE,"         PRACTICUM EXPERIENCE       Summary      Nurse Practitioner focused on providing quality care and maintaining direct lines of communication with patients and the entire health-care team. Superb interpersonal and leadership skills and enjoys challenges and learning new concepts and skill sets.        Certifications      Registered Nurse  Certified Emergency Nurse  Trauma Nurse Specialist  Basic Life Support  Advanced Cardiac Life Support  Pediatric Advanced Life Support        Highlights          Practicum hours include Primary Care, Pediatrics, Women's heath, and Urgent Care  Practicum residency to be completed in orthopedics          Preceptor Coach in the Emergency Department  Emergency Department interim Charge Nurse            Skills     I am confident in my ability to navigate computers, communicate effectively, value teamwork, respect all members of the healthcare team, value all walks of life, build strong relationships, listen intently, clarify uncertainties, and educate thoroughly.    I am growing in my ability to practice confidently, formulate differentials, and build a suitable plan of care accordingly.¬†  ‚Äã  ‚Äã       Professional Experience      Practicum Experience     Aug 2014   to   Sep 2016       Enhanced physical assessment skills to identify normal, normal variant, and pathologic findings.  Proficiencied differential diagnoses to determine the most likely diagnosis based on assessment and findings.  Engaged in patient assessment, diagnosis, and treatment in a family practice setting.             Prepared patients for expectations of medications, therapies and desired outcomes.  Educated patients on healthy lifestyle changes, medication management and appropriate health screening  Engaged in patient assessment, diagnosis, and treatment in a wide array of ages and acuity levels  Prepared patients for expectations of medications, therapies and desired outcomes.  Educated patients on healthy lifestyle changes, medication management and appropriate health screenings.  Aided in conducting the plan of care including medication changes, physician referrals, and treatment programs.         Registered Nurse Clinician II     Dec 2010   to   Current      Company Name         Apply critical thinking skills by caring for patients with an array of morbidities including endocrine, oncology, hematology, psychological, cardiac, neurological, musculoskeletal, and immune disorders at any given time.  Prioritize patient care varying from acute emergencies to chronic medical urgencies in order to provide safe and effective care in a timely and compassionate manner.  Proficient in telemetry and discerning between emergencies and cardiac history by basing nursing judgment on the individual's trends in cardiac history Utilized resources including pharmacist, respiratory therapists, dieticians, physicians, and clinical nurse specialists in order to broaden my knowledge and educate patient's accordingly.  Certified in intravenous and oral chemotherapy administration and potential adverse reactions and oncologic emergencies.  Valued team member on a committee in an effort to reduce inpatient falls hospital wide, and eventually find ways to reduce/eliminate outpatient and visitor falls as well.         Staff Nurse     Nov 2008   to   May 2010      Company Name         Led a unit of skilled care for approximately 40 geriatric patients through delegating staff and holding them accountable as to ensure the unit to run smoothly.  Proficient knowledge in medication administration, assessment, implementation, and wound care.  Acted as an advocate for patients to voice wants, needs, concerns, and fears to their physician in order to enhance wellness and quality of life.         Staff Nurse     May 2007   to   Jun 2008      Company Name         Medical/Surgical.  Participated in team nursing by working hand and hand with a Registered Nurse and a Certified Nurses Aid to provide the best patient care possible.  Provided aide for the Registered Nurse, ie: wound treatment care, blood administration, and assessment findings.         Accomplishments      Conducted research for pediatric invasive procedures  Implemented evidence based pain control intervention for infants  Assisted in strengthening inter-unit hospital relationships with the Emergency Department  Encouraged team building and acceptance of new employees within my department        Education      Master of Science  ,   Nursing   2017     University of St. Francis   Ôºç   City  ,   State     Family Nurse Practitioner       Bachelor of Science  ,   Nursing   2014     University of St Francis   Ôºç   City  ,   State     Nursing       Associate of Applied Science  ,   Nursing   2010     Richland Community College   Ôºç   City  ,   State     Registered Nurse       Practical Nurse  ,   Nursing   2005     Richland Community College   Ôºç   City  ,   State     Licensed Practical Nurse       Professional Affiliations      Sigma Theta Tau International
    	American Association of Nurse Practitioners     "
ADVOCATE,"         HUMAN RESOURCES MANAGER       Summary     To continue my professional Human Resource career in a position of leadership focused on creative people strategies and that improve employee engagement, drive business initiatives and focuses on overall operating performance and achieving strategic results.       BUSINESS ACUMEN / FISCAL MANAGEMENT          Knowledgeable of federal & state labor & employment law.  Efficient effective  project management skills.  Ability to deliver results with a sense of urgency.      Ability to analyze and interpret Profit & Loss statements.  Effective manager of expense and budget goals.  Microsoft Office including: Word, Excel and PowerPoint            Accomplishments      Effective leader and change agent.  Member of Sr. Leadership team. Responsible for providing advice and council to Sr. Leadership and management regarding policy, law and any decisions that affect the workforce.  Responsible for directing and motivating team of HR professionals to influence operations to exceed business expectations and goals.  Accountable for driving performance initiatives and goals, developing and driving employee engagement programs.  Proficient adviser to associates and management on HR policies and practices; state and federal labor laws.  Advise management regarding associate relations concerns; conduct disciplinary and grievance hearings, ensure enforcement of EEOC, OFCCP and DPL guidelines.  Active in maintaining an employer of choice work environment that renders third party representation obsolete.        Experience      Human Resources Manager   08/2012   Ôºç   Current     Company Name     City  ,   State      To drive business initiatives by providing strategic HR guidance to leadership and management through planning, organizing and controlling the activities of the Human Resources Department. Serve as a resource for the employees, ensuring their understanding and compliance with policies and regulations. Keep management advised of potential problem areas and recommend/implement solutions as appropriate. Evaluate reports, decisions, and results of client group in relation to established goals. Recommend new approaches, policies, and procedures to support continual improvement. Plan, organize, and manage all activities of the HR Dept. Manage recruitment effort for all exempt, non-exempt, and hourly employees; monitor recruitment program; employee relations counseling; performance planning. Manage/maintain records records and reports. Actively participate in client group projects and meetings.         Senior Human Resources Representative   01/2009   Ôºç   08/2012     Company Name     City  ,   State      Effectively work with management and hourly base to develop programs and strategies that create an employer of choice environment and make unionization obsolete. Strategic partner to leadership; Provide advice and counsel on workforce related activities such as; disciplinary actions, organizational development, training and diversity initiatives. Advise management and personnel, regarding application and intent of policies and procedures. Investigate & prepare reports regarding internal & external EEO and grievance claims. Analyze and prepare statistical reports, identifying trends that impact personnel and the overall business strategies. Adviser to Managing Director, five (5) Sr. Managers, thirty eight (38) Managers and eleven hundred plus (1100 +) Employees. Refined and managed the on-boarding process and strategies for two major divisions within FedEx Central Region that consists of 13 direct reports in 8 states, supporting two Regional Vice Presidents. Developed systems and processes, from sourcing to first day on the job, to streamline the on-boarding practices and meet all State, Federal, DOT and FAA guidelines.   Matrixed to 1200 + ee's, Consult and advise management and personnel, regarding policies, practices and procedures. Provide input on workforce related activities such as disciplinary actions, training, diversity initiatives and organizational development. Investigate & prepare reports regarding internal & external EEO and grievance claims. Analyze and prepare statistical reports and identify trends that impact personnel and the overall business strategies.         Area Manager - Partner   01/2003   Ôºç   01/2004     Company Name     City  ,   State      Source and engage clients to develop and implement staffing strategies to drive business goals. Managed all aspects of office including; employee relations, recruiting and staffing, training and development, corporate and legal compliance, benefits and policy administration.         Management Selection Consultant - Organizational Development   01/2001   Ôºç   01/2003     Company Name     City  ,   State     Responsible for recruitment, selection, training and development of management/exempt level personnel. Generalist / Recruiter - Responsible for strategic planning, employee relations, recruitment, training and retention; Counsel management and staff according to company policies, accepted HR practices and labor law.        Regional Recruitment Manager   01/1998   Ôºç   01/2001     Company Name     City  ,   State     80% travel among 21 matrixed facilities, establishing recruitment processes and practices that generated results. Hands on project recruiter in problematic situations.        Client Service Manager - Branch Manager   01/1996   Ôºç   01/1998     Company Name     City  ,   State     Responsible for guiding team of HR professionals dedicated to selecting qualified candidates to work at various client locations. Developed creative and innovative work force solutions.        Store Manager   01/1988   Ôºç   01/1996     Company Name     City  ,   State     Managed 24hr location. Generated $13 million in sales annually, supervising and motivating 46 employees. Proven record increasing sales volume and gross profit by governing purchasing cost, controlling shrink and reducing payroll & expenses.        Education          Masters  :  Keller Graduate School of Management / Tinley Park, IL   -   Human Resource Management    City  ,   State  ,   US     Keller Graduate School of Management / Tinley Park, Illinois  Masters in Human Resource Management (MHRM)             Bachelor of Science  :  Alcorn State University   -   Business Administration    City  ,   State  ,   US     Alcorn State University / Lorman, Mississippi  Bachelor of Science: Business Administration         Certifications     Human Resources Certification Institute (HRCI)  Senior Professional in Human Resources (SPHR)           Professional Affiliations     PROFESSIONAL ORGANIZATIONS  Society for Human Resource Management (SHRM)        Skills     Human Resources, Training, Employee Relations, Recruitment, Organizational Development, Payroll, Purchasing,  Equal Employment Opportunity, Recruiting, Staffing, Project Management, Labor Law, Strategic Planning, Benefits,  Budget, Employee Engagement, Employment Law, Labor Laws, Microsoft Office, PowerPoint, Word, Human Resource Management.    "
ADVOCATE,"         VICE PRESIDENT       Executive Profile     Accomplished at building and sustaining outstanding teams. Creates a team vision that supports the organizational vision. Skilled at turning teams into industry leading teams and developing team members into outstanding performers. Develops innovative approaches to providing high quality, cost-effective service that exceed customer expectations. Skilled author and speaker with numerous articles appearing in national business journals and multiple presentations at national conferences.         Core Accomplishments      Attended CHIME (College of Healthcare Information Management     Executives) CIO Boot Camp, October 2008.  Attended The EDGE program, The Executive Development and Growth Experience Program, presented by Baylor Health Care System Talent Planning in partnership with Southern Methodist University Cox Executive Education.  Graduated May 2010.  Information on numerous additional educational programs attended available upon request.  Available upon request.        Professional Experience     March 2003   to   July 2014     Company Name    City  ,   State    Vice President        Chair of United Way Mental Health and Counseling Grant Panel 2009, Vice-Chair of Access to Jobs Panel 2010, 2011, 2012 Selected Publications Selected Speaking Engagements Building a Clinical Engineering Department from the Ground Up: Cover story, Biomedical Instrumentation & Technology, November/December 1999 (co-authored with Larry Hertzler, Vice President with Aramark Healthcare Technologies) Candidate Wanted: How to Find the Right Match for Your Department: Cover story, Biomedical Instrumentation and Technology, March/April 2003 Okay, So I'm a Supervisor, Now What?: Biomedical Instrumentation & Technology, January/February 2004 (co-authored with Larry Hertzler, Vice President with Aramark Healthcare Technologies) Taking the Intranet Plunge: Create It.Maintain It.and Use It: IT Horizons, November/December 2003 Winning Hand: Playing the Odds with Clinical Equipment Service: Contracts, Health Facilities Management, November 2004 Preventive Maintenance: A Look at the Big Picture: Biomedical Instrumentation & Technology, March/April 2006 Benchmarking) Glass is Half Full: Biomedical Instrumentation & Technology, July/August 2006 A Closer Link (Open Device Integration Strategy): Advance for Healthcare Information Executives, April 2007 On Sculpture, Baseball, and Benchmarking.: Biomedical Instrumentation & Technology, July/August 2007 (co-authored with Larry Hertzler, Vice President with Aramark Healthcare Technologies) Getting the Most Out of Your Clinical Engineering Department: Nurse Leader Magazine, February 2008 Carefully Measuring Productivity Is Key to Managing Resources: Biomedical Instrumentation & Technology, January/February 2010 Practical Guide for Successful Performance Improvement: Biomedical Instrumentation & Technology, May/June 2010 How to Manage Effectively  as You Climb the Ladder: Biomedical Instrumentation & Technology, July/August 2011 Vendors and Customers; Five Keys to an Effective Relationship: Biomedical Instrumentation & Technology, January/February 2012 Find a Work/Life Balance With Your Management Strategy: Biomedical Instrumentation & Technology, August/September 2012 In Service/Support Debate, Throwing Rocks Won't Help: Biomedical Instrumentation & Technology, October/November 2012.         May 2008   to   July 2008     Corporate Director        Coordinated multiple medical equipment service departments into single system department.  Led effort to implement medical equipment management database that combined six separate databases.  Participated in development and implementation of automated on-line capital acquisition request process.  Developed system-wide process for identifying medical equipment in need of replacement.  Member of Information Services Leadership Council Member of Information Services Communications Council Co-chair of Baylor Clinical Technology Assessment Council Active participant in development of relationship with Medisend, charitable organization providing medical equipment and supplies to developing countries; developing internship program to assist with development of BMET's from these developing countries.  Acted as primary contact for Baylor Health Care System executive leadership for information systems technology issues.  Directed the activities of Technology Operations, Field Support and Desktop Engineering, and Biomedical Technology Services.         January 1998   to   January 2003     Company Name    City  ,   State    Operations Manager        Participated in implementation of Clinical Engineering program that maintained a high level of quality and customer satisfaction while beating budget targets by $1.6 million, and estimated cost of previous outsourced program by approximately $7.5 million during its first three years of existence.  Assisted in development and shared responsibility for ongoing maintenance of department intranet site that provided comprehensive information regarding department activities to department staff members and customers, and was widely acknowledged as the best intranet site within Advocate Health Care.  Participated in successful Y2K compliance assurance project for approximately 35,000 pieces of equipment.  Participated in the development of a Strategic Technology Plan for major imaging equipment in 2000.  The Strategic Technology Plan was eventually expanded to cover all clinical equipment with a value of more than $25,000.         January 1987   to   January 1998     Company Name    City  ,   State    Team Manager and Regional Manager              Education          Missouri Institute of Technology   City  ,   State      Electronic Engineering Technology  Bachelor of Science     Electronic Engineering Technology Attended Accelerating Best Care Baylor July through         Publications    Participated as panel expert in Advisory Board presentation on best practices in technology assessment in June 2009 Presented session on ""Communicating with the C-Suite"" at the MD Expo conference in Austin, TX in October 2010 Presented session on ""The Future of Clinical Engineering"" at North Texas Biomedical Association meeting in October 2010 Presented session on ""Getting the Most Out of Your Clinical Engineering Department"" with David Muntz, CIO of Baylor Health Care System, at CHIME CIO Fall Forum in October 2011 and for CHIME webinar in January 2012. Presented session on ""Maximizing the Value of your Healthcare Technology Management Program"" at iHT2 conference in Phoenix, AZ in January, 2013 Presented session on ""Connecting with the C-Suite"" at 2013 AAMI Annual Conference Breakfast Symposium. Presented session on ""A Pragmatic Approach to the Right-to-Repair Issue"" at 2014 AAMI Annual Conference Breakfast Symposium.       Skills    Balance, Benchmarking, BTS, budget, Contracts, Council, Counseling, customer satisfaction, databases, database, delivery, Facilities Management, help desk, imaging, information systems, Leadership, Managing, Mental Health, Access, 2000, procurement, Speaking, Publications, quality, Sculpture, Strategy, Strategic, Supervisor, telecommunications, phones, VOIP, Y2K      Additional Information      Professional Recognition
2008 AAMI (Association for the Advancement of Medical Instrumentation) Clinical/Biomedical Engineering Achievement Award. Recognizes individual excellence and achievement in the fields of clinical engineering and biomedical engineering.        Professional Affiliations    Member of the Board of Directors for AAMI (Association for the Advancement of Medical Instrumentation) Past Chair of the United States Certification Commission Current Chair of the International Certification Commission Member of AAMI Technology Management Council Member of Biomedical Instrumentation & Technology Magazine Editorial Review Board Member of CHIME (College of Healthcare Information Management Executives). Member of HIMSS (Healthcare Information and Management Systems Society) Member of Medical Advisory Board for Medisend International    "
ADVOCATE,"         LANDSCAPER           Accomplishments      FMC Level I Certification from Adventis          Nov '16
-     Built a three-statement, fully circular and properly formatted financial model from scratch in under 90 minutes
-     Developed an understanding of key concepts in financial modeling, accounting, and corporate finance.  Miami University Investment Banking Club          Feb '17-Present.  Learn and practice valuation techniques and financial modeling; discuss latest financial news.  Discuss proper interviewing skills and gain insight from experienced investment bankers.  Miami University Asset Management Club          Oct.  16-Present.  Contribute to management of portfolio worth $60,000 in equities.  Create and present stock pitches, listen to and provide input on pitches from other members.  Stock Investment Competition          Sep '15-Nov '15.  Earned first place out of thirty-four teams across five Dayton-area high schools.  Competed at The University of Dayton; 50% of score based on presentation, 50% based on portfolio.  Earned 14% on $100,000 over a six-week period.        Experience      Landscaper   05/2017   to   Current     Company Name   City  ,   State       landscape employee managing over 200 properties, both commercial and residential.  Received landscape and hardscape training and education; provided training to new employees.          Delivery Driver   05/2016   to   08/2016     Company Name   City  ,   State       Delivered to local homes and businesses and worked within the caf√© keeping up with various daily tasks.          Intern   05/2015   to   08/2016     Company Name   City  ,   State       Internship with a Dayton area life and health insurance office, performing tactical activities for agents.  Pursuing life and health insurance license.          Pro Shop Crew Member   06/2013   to   08/2015     Company Name   City  ,   State       Managed various daily duties; caddy for members, cart and range management, and train new employees.          Education and Training      BSBA  :   Finance Economics   May       Miami University   City  ,   State       Finance 3.55 Economics             June 2016       Chaminade Julienne Catholic High School   City  ,   State       National Honor Society, Scholar Athlete: Four Years 4.0        Interests    Varsity Soccer          Aug '12-Oct '16
*Senior captain, All-Area, All-Conference, All-State, and academic awards; four-year starter      Skills    insurance, managing, office        Additional Information      Varsity Soccer          Aug '12-Oct '16
*Senior captain, All-Area, All-Conference, All-State, and academic awards; four-year starter     "
ADVOCATE,"         HUMAN RESOURCES PROFESSIONAL       Professional Summary     Experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multitask effectively.       Skills          Networking and Partnership Development  Decision Making  Report Preparation  Human Resources Management Systems  Procedure Compliance  In-Person and Telephone Interviewing  Employment Data Tracking  New Hire Onboarding & Orientation      Termination Documentation  Conflict Resolution  Documentation and Recordkeeping  Willingness to Learn  Remote Conferencing and Communication  Microsoft Office  Employee and Applicant Assessment            Work History     07/2018   to   01/2021     Human Resources professional      Company Name    ‚Äì    City  ,   State        With hands on experience in distribution environment.  Employee Relations/Conflict Resolution and Policy/Process guidance.  Initial workforce hiring, pre-acquisition due diligence and post-acquisition HR integration.  Completed 2 days of onboarding process every week. Ranging from initial presentation on companies' policies and overview, to revising e-verify process, making badges, and assuring system certifications (FDU) were completed upon starting in their new role.  Managed and updated personnel files for old and new hires in the Human Resources Information System database (Lawson).  Assessed and streamlined training coach program to drive consistency of company's processes.  Fostered a teamwork environment conducive to positive dialogue across the organization.  Personal efforts were cited as a great driving force behind DC employee-retention rate within an industry where high turnover is the norm.  Saved company thousands of dollars every month by reducing reliance on employment agencies.  Brought the majority of formerly outsourced recruiting functions in-house to reduce billable hours.  Completed our distribution's weekly reporting while assuring it was sent to corporate in a timely manner.  Weekly reporting consisted of planned vs actual, terminations for the prior week, and new hires that were onboarded.  Oversaw 300+ associates pay, onboarding, and relocation to other departments and facilities.  Assured managers sent in time details report for their direct reports.  Upon received it would be revised daily to make any necessary revisions in Kronos.  Took part in various meetings ranging from union sensitivity training, hr meetings regarding program rollouts, staffing meetings, and concluding final decisions on any investigation that took place Unemployment claims and meditation were completed with a 94% success rate.  Provided various resources to associates.  Including work number information, tuition reimbursement access, and information on how to adjust form of payment.  Managed all aspects of leave administration, and health benefits for over 300 employees.  Created various spreadsheet & documents to streamline efficient workflow.  Provided support and assistance to management team on handling and resolving Human Resource issues.  Interviewed, counseled and terminated employees to provide exceptional performance and a safe / motivating workplace.  HRIS software (Lawson, Kronos, Pro watch, Myinfo).        07/2016   to   10/2017     Onsite Supervisor      Company Name    ‚Äì    City  ,   State        Worked on behalf of Best Candiates (Staffing agency) providing top notch service to Park West (Client).  Oversaw 200 employees.  Filled out applications & inserted in the COATS software.  Interviewed, counseled, and terminated employees to provide exceptional performance and a safe / motivating workplace.  Assure all employees are present every shift and on time in the beginning of the shift and when they come back from any breaks.  If absent needed to have justified reasons for missing or provide warning.  Upon employment I needed to learn the warning system Park West operated on.  Assure all employees are following protocol when handling art pieces and tools.  Looking out for the safety of employees.  All employees had to have proper uniform & equipment to operate efficiently.  Kept files up to date with employee information in the software system & excel template.  Had to provide documentation when employees want to request vacation time or refused medical attention which I created.  Kept proper documentation of employees excused absences, vacation requests, refusal of medical attention, & file of accident / incident report.  Inserted employee hours & pay rate on Excel sheet.        01/2015   to   07/2016     Negotiator      Company Name    ‚Äì    City  ,   State        Responsible for maintaining 250 files.  According to the file I would start up or continue the mitigation process with lender on behalf of client's.  Photocopied, verified, & faxed paperwork.  Prepared packages, spoke with lenders and clients.  Submitted various forms and documents on client's behalf to lenders in hopes of receiving a modification.  Answered various calls at a time and solved all questions and concerns in a timely matter.         Education            Business Administration    Miami Dade College   -   City       GPA: 3.0            High School Diploma      Mater Academy Charter High School   -   City  ,   State     GPA: 3.1        Languages      English  :          Native or Bilingual      English  :                  Native or Bilingual        Spanish  :          Native or Bilingual      Spanish  :                  Native or Bilingual     "
ADVOCATE,"         SENIOR ADVISOR AND NATIONAL FUNDRAISING DIRECTOR         Professional Summary    I am an agile and hungry project manager with nearly five years of experience
leading cross-functional teams in the political campaign world. In that time, I have
managed concurrent projects at various stages of development, designed and
oversaw the maintenance of project plans, and leveraged qualitative and
quantitative data insights to inform decision making. My experience embedding
on a new campaign every few months has made me an expert at drinking from the
fire hose. At my heart, I am a people person and problem solver who loves to
operate in ambiguous roles and will run through walls to deliver.      Skills          Excel and Google Sheets  Familiarity with multiple CRM  Databases  Budgets  Budget  Business Development  Business strategy  CRM  Databases  Direct mail  Fundraising  Legal  Litigation      Marketing  Marketing and Communications  Excel  Money  Organizational  Problem Solver  Project Management  Sales  Spanish  Spanish Language  Strategy  Website  Workflow            Work History      Senior Advisor and National Fundraising Director  ,     09/2020   to   12/2020       City  ,   State        Created project plan to implement a new business strategy and organizational
structure to optimize workflow, leading team to raise $2.25MM in two months,
the largest congressional raise in the country over that period.  Led 14-person staff composed of digital marketing, data, communications, and
sales teams to surpass engagement and fundraising KPIs.  Managed $4.25MM budget and all fundraising-related projects including
launching a mobile-compatible website, and an activist-targeted digital
marketing campaign that increased engagement across all digital channels by
43%.         Campaign and Fundraising Special Projects Advisor  ,     01/2020   to   08/2020     Company Name    ‚Äì    City          Developed budgets, timelines, deliverables, and KPIs for a portfolio of 8
congressional campaigns throughout the Midwest, leading each campaign to
increase money raised by at least 100%.  Collaborated with heads of event, operations, and fundraising departments to
flawlessly execute over 100 appearances from former presidents and high-
profile celebrities.         Campaign Chief of Staff and Fundraising Director  ,     03/2019   to   12/2019       City          Built and oversaw a $4MM budget and all campaign projects ranging from
external communications and fundraising strategies to lawn sign placement.  Advised the Congressman on all political decisions and developments
involving his re-election efforts.         Fundraising Director  ,     11/2018   to   02/2019     Company Name    ‚Äì    City  ,   State        Led team composed of digital marketing, direct mail, and polling consultants to
implement a fundraising strategy that raised $1.4MM, more than any other
campaign in NYC over the same time period.         Fundraising Director  ,     06/2018   to   11/2018       City  ,   State             Deputy Fundraising Director  ,     12/2017   to   05/2018       City  ,   State             Office of House Minority Leader Steny Hoyer  ,     08/2017   to   12/2017           Litigation Legal Assistant  ,     07/2016   to   08/2017     Company Name    ‚Äì    City  ,   State        Voted best legal assistant in the litigation department.         Legislative Intern      City               Education      Bachelor of Arts  :   US History      Emory University   -   City  ,   State    summa cum laude       Certificate in Gender and Sexuality                Diversity and Inclusion in the
Workplace  Four-week course offered by          University of Pittsburgh               Certificate in Spanish Language and        Universidad De Salamanca   -   City             Work History      Senior Advisor and National Fundraising Director  ,   09/2020   to   12/2020       City  ,   State      Created project plan to implement a new business strategy and organizational
structure to optimize workflow, leading team to raise $2.25MM in two months,
the largest congressional raise in the country over that period.  Led 14-person staff composed of digital marketing, data, communications, and
sales teams to surpass engagement and fundraising KPIs.  Managed $4.25MM budget and all fundraising-related projects including
launching a mobile-compatible website, and an activist-targeted digital
marketing campaign that increased engagement across all digital channels by
43%.         Campaign and Fundraising Special Projects Advisor  ,   01/2020   to   08/2020     Company Name   ‚Äì   City        Developed budgets, timelines, deliverables, and KPIs for a portfolio of 8
congressional campaigns throughout the Midwest, leading each campaign to
increase money raised by at least 100%.  Collaborated with heads of event, operations, and fundraising departments to
flawlessly execute over 100 appearances from former presidents and high-
profile celebrities.         Campaign Chief of Staff and Fundraising Director  ,   03/2019   to   12/2019       City        Built and oversaw a $4MM budget and all campaign projects ranging from
external communications and fundraising strategies to lawn sign placement.  Advised the Congressman on all political decisions and developments
involving his re-election efforts.         Fundraising Director  ,   11/2018   to   02/2019     Company Name   ‚Äì   City  ,   State      Led team composed of digital marketing, direct mail, and polling consultants to
implement a fundraising strategy that raised $1.4MM, more than any other
campaign in NYC over the same time period.         Fundraising Director  ,   06/2018   to   11/2018       City  ,   State           Deputy Fundraising Director  ,   12/2017   to   05/2018       City  ,   State           Legislative Intern  ,           City             Office of House Minority Leader Steny Hoyer  ,   08/2017   to   12/2017           Litigation Legal Assistant  ,   07/2016   to   08/2017     Company Name   ‚Äì   City  ,   State      Voted best legal assistant in the litigation department.         Languages      Conversational in Spanish        Skills     Excel and Google Sheets  FFamiliarity with multiple CRM  Databases,  Budgets, budget, Business Development, business strategy, CRM, databases, direct mail, fundraising, legal, litigation, marketing, Marketing and Communications, Excel, money, Organizational, Problem Solver, Project Management, sales, Spanish, Spanish Language, Strategy, website, workflow    "
ADVOCATE,"         ADMINISTRATION ASSISTANT         Professional Summary     Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering over 10 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.  Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 10+ years of experience managing fast-paced, front desk operations..  Adaptable Administration Clerk with expertise in managing emails and phone calls for various departments. Highly skilled in editing and proofreading correspondence and documentation. Ready for a new position that involves handling various tasks in fast-paced settings.  Smart professional fluent in spanish. Energetic and knowledgeable in administration assistant. Considered enterprising adm. assistant with ability to lead talented teams.       Skills          Scheduling  Office administration  Administrative support  Budgeting  Appointment setting  Recordkeeping  Documentation and control  Document retrieval      Spanish skills  Medical office administration  Insurance claims  Completing insurance forms  Appointment scheduling  Billing and coding  Customer service            Work History      Administration Assistant  ,     12/2018   to    Current      Company Name    ‚Äì    City  ,   State         Transferred and directed phone calls, guests and mail to correct staff members    Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes    Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels    Communicated with customers via phone and email to confirm deliveries and respond to inquiries    Kept reception area clean and neat to give visitors positive first impression    Completed and mailed bills, contracts, policies, invoices and checks    Maintained office supplies inventory by checking stock and ordering new supplies as needed    Assisted coworkers and staff members with special tasks on daily basis    In charge of scheduling, canceling, and client appointment    Greet clients and directed them to correct staffing    Pulled and filed client filed          Office Assistant  ,     01/2018   to   12/2018     Company Name    ‚Äì    City  ,   State         Opened and properly distributed incoming mail to promote quicker response to client inquiries    Maintained and organize files and documents    Maintained and updated filing of bills, bill payment, inventory and incoming and out going mail    Operated office equipment such as copier machine, fax machine    Managed cleanliness of office and refilled office supplies when needed    Welcomed and greet all visitor, screened calls, directed to appropriate staff, opened all incoming mail and distributed to recipients    Supported clerical needs of more than 10+ assistants, including taking messages, scanning documents and routing business correspondence          Certified Medical Assistant  ,     09/2000   to   09/2012     Company Name    ‚Äì    City  ,   State        Collected and documented patient medical information such as blood pressure and weight  Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions  Called and faxed pharmacies to submit prescriptions and refills  Documented vital signs and health history  Sanitized, restocked and organized exam rooms and medical equipment  Directed patients to exam rooms, fielded questions and prepared for physician examinations  Directed patients to examining rooms and coordinated transportation assistance as necessary  Gathered forms, copied insurance cards and to collect patient information for billing and insurance filing  Obtained client medical history, including medication information, symptoms and allergies  Updated inventory, expiration and vaccine logs to maintain current tracking documentation  Assessed, documented and monitored vital signs for more than 20 patients per day  Collected and documented patient medical information such as blood pressure and weight.  Assisted with routine checks and diagnostic testing by collecting and processing specimens.         Education      Associate of Arts  :   Business Administration      American International University   -   City           Graduated with 3.3 GPA        Coursework in Billing, coding and medical ICD            Some College (No Degree)  :   Certified Nursing Assisting  ,   1998     Resurrection Hospital   -   City             Some College (No Degree)  :   Certified Medical Assistant  ,   1976     Bryant School   -   City          "
ADVOCATE,"         ADMINISTRATIVE ASSISTANT         Summary     Masters prepared Administrative Assistant seeking a position as Human Resource Assistant. Exceptional administrative skills, human resource experience, and 13 years of experience working with C-suite executives.        Highlights         Microsoft Outlook, Word, Excel, Power Point, Adobe Pro, SharePoint.              Accomplishments     Supported SVP through personal document management, calendar organization and collateral preparation for meetings.       Experience      Company Name    City  ,   State    Administrative Assistant   10/2014   to   11/2015       Provide administrative support to Director of Operations and Plant Manager including managing their complex calendars and making domestic and international travel arrangements. Prepare presentations and assist in creation and editing of monthly newsletter. Prepare Global Reports & compile Management Reports. Reconcile expense reports. Organize off site meetings and Career Fairs. Open, sort, and distribute incoming correspondence, including faxes and email.  Coordinate catering for luncheons and other meetings.          Company Name    City  ,   State    Administrative Assistant II   09/2013   to   09/2014       Provided administrative support to Chief Academic Officer and VP of Research. Managed calendars for two busy corporate executives while ensuring deadlines and time lines were met. Managed technology and c partner/stakeholder relationships. Transcribed/compiled meeting minutes. Reviewed and processed expense reports. Coordinated Department meetings and trainings. Arranged travel. Performed payroll functions, such as maintained timekeeping information and processed and submitted payroll. Proofread and ensured company policies were followed.  Managed paper or electronic filing systems.          Company Name    City  ,   State    EA/Project Manager   11/2012   to   07/2013       Provided system and project planning; and administrative support to SVP.  Estimated, executed, and implemented projects within the system.  Ensured deadlines and time lines were met.  Demonstrated superior skills in managing data and in using data to drive decision making.  Trained users and answered questions.  Presented research findings to groups of people.  Performed needs assessments in order to determine the types of research and information that were required.  Served as gate keeper for SVP Managed calendar and made travel arrangements for SVP.          Company Name    City  ,   State    EA/Supervising Corporate Assistant   03/2008   to   09/2012       Supervised corporate assistants and provided administrative support to SVP.  Performed Human Resources responsibilities such as: selection, interviewing, hiring, on-boarding, training, and employee engagement.  Assisted with CEO search   Reviewed job performance issues with employees to identify causes and issues and worked on resolving issues.  Interpreted and communicated procedures and policies to staff.  Managed projects for Clinical Operations Department Filed and retrieved corporate documents, records, and reports.  Prepared agendas and materials for meetings.   Helped with departmental budget preparation.  Created, maintained, and entered information into databases.  Set up and managed paper and electronic filing systems.  Composed and distributed meeting notes, reports, and presentations using Microsoft Word, Excel, or Power Point.  Arranged conference, meeting, and travel reservations.  Conducted Internet based searches.  Reviewed work done by others to check spelling and grammar, and ensured company policies were followed (proofreader).  Set up media equipment for meetings and web conferences.          Company Name    City  ,   State    EA/Corporate Assistant   03/2001   to   03/2008       Provided administrative support to SVP.  Managed executive's schedule and served as gate keeper.  Screened SVP's calls and assigned callers to appropriate parties.  Compiled, transcribed, and distributed meeting minutes.  Performed general office duties, such as ordered supplies and maintained records management database systems.  Made domestic and international travel arrangements.  Prepared agendas and made arrangements, such as coordinated catering for luncheons, for committee, board, and other meetings.  Provided back up for CEO Executive Assistant.  Managed projects within Clinical Operations.  Prepared Power Point presentations and Board packets.  Planned and organized retreats and significant events.  Reviewed and processed expense reports for eight executives.  Compiled and reported payroll reports for clinical operations staff.          Company Name    City  ,   State    Executive Assistant   10/2000   to   03/2001       Provided administrative support to President of Home Health Maintained President's calendar in Microsoft Outlook.  Trained all new/current Provena Home Health employees to be proficient in Outlook.  Scheduled appointments and meetings.  Prepared meeting packets.  Created tracking spreadsheets in Microsoft Excel.  Prepared Power Point presentations and packets for Board Committee meetings Transcribed/compiled meeting minutes.          Education      Master of Science  :  Management Human Resources   Jan 2012     Indiana Wesleyan University  ,   City  ,   State      Management Human Resources        Bachelor of Science  :  Management Human Resources   Jan 2007     Olivet Nazarene University  ,   City  ,   State      GPA:   Summa Cum Laude    Management Human Resources        Skills      Decision making  Screening  Interviewing  Multi-Tasking  Presentations   Project Management  Newsletter    Expense reports     "
ADVOCATE,"         CORPORATE FACILITATOR, PERFORMANCE COACH AND DEVELOPER           Summary    Corporate Trainer and Performance Coach
Over 25 years of business experience including 18 years of training. Interactive and engaging high energy corporate trainer.  Wide bandwidth of corporate and entrepreneurial experience to solidify content and enable material to be business relevant. Lead others to adopt change with proven methods. Skilled in engaging groups quickly building trust and involvement. Ensure participants improve job related competencies. Coach others to higher levels of peak performance while maintaining confidentiality and privacy.      Core Qualifications          Active participation in [groups, plans, events]  Excellent classroom management  Interactive teaching/learning  Clear public speaking skills      Active listening skills  Positive atmosphere promotion  Innovative lesson planning  Performance assessments            Achievements     ‚Ä¢Facilitated $ 65 million in innovated cost savings for clients  ‚Ä¢Facilitated $500,000 of training revenue (2012)  ‚Ä¢Obtained four Dale Carnegie Certifications in a one year (2005)  ‚Ä¢Consistently receive ‚ÄúExceeds‚Äù on training evaluations   ‚Ä¢Coach on Profile International Incorporated assessments to increase behavior change        Professional Experience      Corporate Facilitator, Performance Coach and Developer    January 2005   to   Current     Company Name   Ôºç   City  ,   State      Collaborate with senior leadership team to tailor training.  Managed the design, development, implementation and administration of instructor-led corporate training including feedback survey forms, and supporting materials.  Monitor and evaluate the effectiveness of training programs with the client.  Maintain high performance standards throughout the training through individual coaching.          Health Coach and Corporate Health Educator    January 2010   to   January 2014     Company Name   Ôºç   City  ,   State      Coached patients using motivational interviewing skills to guide them in the direction of their unique goals.  Employed creativity in planning and delivering wellness initiatives for individual behavior change.  Centered coaching on a balanced program approach which included aspects of physical, social, occupational, intellectual and emotional wellness.  Provided dedicated telephonic health coaching for approximately 50-90 patients per week per year to improve cholesterol, blood pressure, weight management, exercise, glucose, stress management, work-life balance, smoking cessation and other lifestyle impacts.  Regarded as one of the top 5% of the coaching staff Mentoring responsibility for 15 monthly peer health coaches Corporate health educator in regards to wellness in the workplace.  Coached senior executives and physicians on personal health changes Certified Wellness Program Manager, Health Coach and Corporate Health Educator.             January 2005   to   January 2010     Company Name   Ôºç   City  ,   State      Provided objective direction, creativity and ideas in planning and delivering wellness initiatives.  I developed results-oriented wellness program for the corporations and individuals.  Program design included interventions for incentives, recognition campaigns and vendor selection.  Structured a supportive environment so associates were encouraged and rewarded for a healthy lifestyle.  Evaluated the outcomes in alignment with measurable goals and feedback.  Designed and implemented a corporate wellness division for a health brokerage firm Authored and published ""Healthy Profits:  The 5 Areas of Strategic Wellness in the Workplace"".  Co-author in ""Ignite Your Passion"" and have been published in Corporate Wellness Magazine.  Present to international, local and regional audiences concerning soft skills training and workplace wellness.          Manager of Retail Systems, Project Manager and Trainer    January 1997   to   January 2005     Company Name   Ôºç   City  ,   State      Managed associates involving workflow, quality control, and conflict resolution and review process.  Supervised the direction of multiple third party vendors in the development of corporate projects.  Business liaison between external store automation and corporate business units.  Trained True Value employees, trainers and members on corporate software projects under my control and direction.  Project Manager for a $1 million ground up in-store catalog/ordering system reaching 1000+ users.  Coordinated a 40 member team in multiple states for over a two year period.  Responsible for departmental management and direction with profit dollars in excess of $6.5 million revenue.          Education and Training      Foundations of Motivational Interviewing I & II Motivational Interviewing, Mid-Atlantic ATTC		2012
Dale Carnegie Multi-Certified Facilitator (5), Dale Carnegie - Chicago, IL				2004 to 2011
Intrinsic Coach¬Æ Development, Intrinsic Solutions International						2010
WellCert - Certified Wellness Program Manager (CWPM)   :     2007    Chapman Institute   Ôºç   City  ,   State              Certified Professional Life Coach in Personal Life Coaching   :     2004    Life Coach College   Ôºç   City  ,   State              Bachelor of Science   :   Business Administration/Information Technology  ,   1981    Robert Morris University   Ôºç   City  ,   State      Business Administration/Information Technology              Skills    approach, automation, balance, catalog, Coach, Coaching, conflict resolution, corporate training, creativity, client, direction, Educator, forms, instructor, leadership, materials, Mentoring, profit, Program design, quality control, Strategic, stress management, Structured, training programs, unique, workflow, author      Additional Information      Honors and Activities Dale Carnegie Chicago ""Above And Beyond The Call"" Award"" 						2009 Who's Who Among Executive and Professional Women - Cambridge ""Honors Edition"" 		   2008-2009 Vice-President, Treasurer and founding member of ""Women's Leadership Network""		   2006-2007 True Value Company ""Above and Beyond Award"" - (4) four time award recipient 			   1997-2005      "
ADVOCATE,"         INTERN           Professional Summary     Client Negotiation and Mediation skills. Client Relationship building/management derived through experience. Problem identification and Solution Development Impressive management experience in systemization and regulatory compliance.  Possess excellent oral and written communication skills, as well as, interpersonal skills among colleagues and outside vendors. Strong customer/client focus with the ability ascertain and analyze customer needs. Result-driven professional who has a positive attitude that serves as a foundation to deliver strong sustainable results. Maintains the skillfulness to envision new program conceptions to effectively network, collaborate, and maintain positive partnerships with staff, community and vendors. Complex problem solving skills, compassionate, safety-conscious self-starter.        Education and Training      Prairie State Jr. College     May 2012       Associate of Arts  :   Psychology     City  ,   State  ,   USA            Governor's State University     December 2014       Bachelor of Health Administration  :   Health Administration    City  ,   State       Deans List (2014) Academic Achievement Award         Governors State University     2014       Associate of Arts  :   Nursing Home Administration    City  ,   State  ,   USA    GPA:   Dean's List     NHA certification         Skill Highlights          Proven patience and self-discipline  Motivation techniques specialist  Confident public speaker  Conflict resolution  Government relations knowledge  Patient-oriented  Personal and professional integrity  Relationship and team building      Cultural awareness and sensitivity  Critical thinking proficiency            Professional Experience      Company Name     September 2014   to   July 2015     Intern     State      Updated proposals in compliance with CME operational standards.  Developed a working knowledge of the continuing medical education department processes and functions at Advocate South Suburban Hospital.  Helped to coordinate and/or actively participate in various educational programs, meetings, and luncheons for the medical staff.  Developed an increased awareness of the southland's competitive market for healthcare services.  Maintained ongoing professionalism and strong interpersonal skills needed to achieve the goals of the department.  Developed a working knowledge of word and excel worksheets.  Executed all phases of credentialing for providers and facilities.  Completed credentialing and re-credentialing for facilities and practitioners.  Contacted providers/practitioners for information to comply with all federal, state and local regulations.  Maintained provider files with current documentation for individuals and facilities.  Served as a source of information regarding the status of credentialing activities.   Assisted in the design and execution of programs that contributed to a [%] growth of the organization in the [year] fiscal year.Served as liaison between management, clinical staff and the community.Ensured the accuracy of public information and materials.Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services.Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses.Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families.Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.         Company Name     January 2002   to   January 2014     Real Estate Broker   City  ,   State      Manage daily operations in assisting buyers and sellers in obtaining financing and housing to meet their unique qualifications and situations.  Networked with mortgage companies and other affiliates to bring closing in the housing process.  Delegated correct responsibilities needed for positioning clients into the right programs.  Organized work schedule to achieve timely processing of all responsibilities.  Maintained client/vendor database by utilization of data entry.          Company Name     January 2008   to   January 2012     Personal Care Attendant     State      Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines.          Company Name     January 2002   to   January 2011     Mortgage Consultant   City  ,   State      Originated residential mortgages locally, including home purchases, refinance transactions, new construction and small commercial lending working closing with clients and staff.  Compiled required documentation for quick expediting and processing conducive with underwriting guidelines.  Formed synergistic relationships with industry partners in core market.          Professional Affiliations    Member, Healthcare Administration, SHCMA, Governors State University, 2012 - Present      Skills     Strong interpersonal skills,    "
ADVOCATE,"         LEVEL 2 CRITICAL PLATFORM SUPPORT ENGINEER       Career Overview    Over 7+ years of IT experience specializing in CLOUD/Aix/LINUX/Solaris and WINDOWS Administration in Production Support of various systems on AIX 5, 6.1, Linux (RedHat and SUSE). Strong background knowledge of Networking concepts and experience in Network Administration & Troubleshooting on AIX based systems. Experience in installation, configuration, tuning, security, backup, recovery and upgrades of IBM AIX. Experience in Installation and configuration on IBM System P p690/p650, p5-570, p5-550,p5-55A and p6-570, RS-6000 Servers. Experience in installation and configuration of Virtual I/O Server (VIOS) (1.5 and 2.1). Experienced in AIX Migration Installation, Preservation Installation and Complete Overwrite Installation using CDROM and configuring NIM Server. Strong knowledge and experience in Logical Volume Management (LVM), Storage and Disk Management Configured HACMP 4.x/5.x to monitor, disaster recovery, detect and react to failure events, allowing the system to stay available during random, unexpected software problems and also configured to react to system events. Experienced in Infrastructure & Support team as Linux/Cloud/ Administrator. Hands on experience on Cloud Computing. Administering all the RHEL, RHEV and open stack cloud computing. Familiar with designing high level architecture for implementation of Hybrid Cloud. Experienced in doing capacity planning for new AIX environments. Knowledge on AWS OpsWorks. Implementation and Administration of DHCP, NFS and NIS on AIX. Good understanding of error logging subsystem and performance monitoring tools like vmstat, iostat, and netstat on AIX 5L. Familiar with Tivoli Storage Manager (TSM) for backup automation with policies configuration for Web based databases, setup consisted of server and client backup with progressive backup methodology Expert in configuring a TCP/IP network on AIX, adding network routes and debugging network related issues. Expertise in shell (korn) scripting and familiar with PERL. Excellent in troubleshooting and Maintaining AIX and Patching. Expertise in SMIT, LVM, Mirroring, Paging Space management, job scheduling, Performance monitoring, Error logging, Diagnostics, and Fine-tuning. Experience performing problem analysis along with recommending and implementing preventive techniques. Experience in writing Technical documentation. Provided 24X7 support to ensure round the clock availability. Team player with excellent communication and inter-personal skills.       Skill Highlights        Technical Skills: Operating Systems: IBM AIX (v5.3, v6.1, v7.1) Redhat Linux (v6.2,7.2,Enterprise Linux) Oracle-Solaris 10 Hardware: IBM Blade server, HMC, HP ILO, DELL IDRAC. Vsphere 5.0 Application Server: AWS EC2,NIM, Apache, HACMP clustering, DNS, NIS, NFS, Websphere Application Server 6.x/5.x, Websphere Portal server, Windows 2000/2003 Active Directory, Microsoft IIS Server4/5, SSL, Distribution Server. Tools: Nagios, Tivoli, Teradata MSM, HUBEQ, ITSM, Peregrine, SSO, EURC, MQ, EMS Tibco, Sharepoint.              Professional Experience     02/2014   to   Current     Level 2 Critical Platform Support Engineer    Company Name   Ôºç   City  ,   State    Day to Day System Administration and Monitoring in an environment of 1800+ servers that includes CLOUD, WINDOWS and UNIX/LINUX (HPUX, AIX, LINUX, SOLARIS) envirionments, questions and problems via telephone, FAX, and email. Researched the data base for known problems or tested the customers problem on a test system in the same environment. Aided customer in resolving their problem. Applying monthly Patches on Windows as well as Unix boxes using HPSA (HP Server Automation) Tool. Hands on experience on Amazon EC2 web services. Familiar with Identity Management, Access Control and other security aspects on cloud. Experience on Hybrid cloud operations and management. Hands on experience on working with VPC & VPN concepts in cloud. Familiar with Amazon SimpleDB web service that is used for indexing and querying the data. Hands on Experience with different components used in AWS like Amazon S3, Amazon SQS, Amazon SimpleDB and Amazon EC2. Administering all the RHEL , RHEV and open stack cloud computing. Familiar with designing high level architecture for implementation of Hybrid Cloud. Responsible for submitting the requests for opening the ports to the Cloud servers. Created 50 EC2 instances for a POC effort and maintained them. Procured S3 storage servers. Build, Configure and Install Red Hat Linux 5/6, OS on physical and virtual servers. Working on mission critical applications and Middleware tools that includes IBM Websphere MQ, Weblogic, Tibco EMS. Monitoring and Troubleshooting applications and messaging queues alerts. Active as an On call Resource for Windows and Unix Boxes in case of P1s and P2s or failure of hardware. Responsible for coordinating with vendors like HP, IBM, Microsoft, Symantec, Oracle and RedHat for hardware replacement and troubleshootings. Monitoring and Troubleshooting of various services like DNS, Domain Controllers, IIS and Application Services etc. Monitoring and Troubleshooting LAN and WAN. Monitoring user and Databases in SQL Server and monitoring backup and replication of SQL and Oracle Databases. Installation, configuration and administration of Windows/Unix/Linux servers. Maintain and Manage various services running in the environment which included IIS, apache web server, Tomcat, Oracle Databases, Sybase and DB2. Working on Veritas Cluster Server and assisting and coordinating with Application and Middleware teams for timely changes using ITSM tool. Providing Breakfix support for all the systems and OS using HP Service Manager.       02/2013   to   01/2014     Terradata Multi System Manager    Company Name   Ôºç   City  ,   State    Columbus, Ohio/Chicago, IL Feb 2013 - Jan 2014 Level 2 Unix Engineer Providing Production Supoort Engineer for over 45000 SERVERS of AIX/LINUX/SOLARIS. Working on wide range of softwares, utilities, applications and protocols that includes Oracle Database, Websphere, Apache, Tomcat, Netcool backup, TMSM Client (Terradata Multi System Manager). SSH, SSL, TCP Wrappers, Tripwire. Working on ITSM Change management to upgrade and update Applications as well as Operating Systems. Providing breakfix support on Peregrine Tickets system for Operating System as well as Applications. Mainly responsible for DR Events for backing up and updating Prod Servers. Very good experience with GPFS, SRDF setup as well as Linux, Solaris and AIX clustering. Working on VCS (Veritas Cluster Server) and AIX HACMP. Working on HP ILO (integrated light out), Dell Idrac, IBM HMC web consoles. Hands on experience in VMware and Vsphere 5.0. Installed and Configured Solaris 10 by using Jumpstart server(Jet server) and also installed and configured Linux by using Kickstart server. Involved User Administration (creating user account , password and set the password) on Red hat Linux and Solaris. Involved in Sudo , Batch Job Administrations (cron & at)and Send mail configuration Creating File system by using Veritas Volume Manager and Solaris volume manager and LVM Involved in Upgrading Sun Solaris 8 to Solaris 10 by using LiveUprade and Redhat Linux 4.5 to 5.0 Involved in Upgrading Veritas Volume Manager from 4.0 to 5.0 Involved in creating and configuring Zones/Containers, zfs filesystems in Solaris 10 environment. Responsible for day-to-day systems administration tasks in Solaris and Linux. Creating and growing Filesystem by using Veritas Volume Manager and Solaris volume manager and CFS file systems. Installed and configured Ldoms in Sun T series. InstalledPatches and Packages on Linux (Red Hat) servers and created filesystems by using LVM. Involved in Upgrading Sun Solaris 8 to Solaris 10 by using LiveUprade. Involved in Upgrading Veritas Volume Manager from 3.5 to 4.0 Installed and configured Media server, Master server and Clients by using NetBackup. Involved in creating and configuring Zones/Containers, zfs filesystems in Solaris 10 environment. Configured NFS servers on using NetApp. Worked on Backup and restore requests by using NetBackup. Responsible for creating user accounts and setup new workstations. Involved in monitoring and troubleshooting network issues.       01/2012   to   01/2013     AIX/HP-UX Administrator    Company Name   Ôºç   City  ,   State      Practical experience with installation, configuration, upgrade and administration of IBM pSeries and Power5 servers on various levels of AIX 5.2, 5.3, 6.1, 7.1 and HP-UX 11.3  Responsible for Administration, Installation, Upgrading, Migration, Configuration, Troubleshooting, Security, Backup, Disaster Recovery, Performance monitoring and Fine-tuning of AIX and HP-UX systems on different oslevels.  Configuration of NIM Master, NIM slaves and nodes installation through NIM.  Supporting a major initiative to migrate SAN storage utilized by HP-UX and AIX servers (typically large Oracle data bases, web and application servers) across several EMC DMX arrays onto EMC VMAX array.  Participate in planning sessions to build LPARs and migrate applications.  Build LPARs and support application migration activities following build and security standards.  Support the collection of performance data via a predefined centralized collection methodology specified by IBM.  Work with DBAs on installation of Oracle, restoration and performance tuning.  Remediate any security issues uncovered by vulnerability scans.  Installation configuration and testing of VIO Server with AIX 5.3, 6.1 on client LPAR's on 550, 570 and p590, p595 model and using NPIV.  Installed and maintained IBM Tivoli Storage Manager (TSM) for Backups and data storage.  Aid in the installation or consolidation of applications, developing system administration scripts, planning version release upgrades and patches, security administration.  Working various shifts, including weekends, based on the business requirements for off hour's downtime during migrations.  Configured backup/archive policies using backup utility and mksysb images of root volume group to meet data archiving requirements and disaster recovery readiness.  Responsible for administration and troubleshooting 4 node HACMP cluster on which ORACLE RAC was installed and containing 34 TB of EMC SAN storage.  Performing System Storage management/LVM tasks like creating volume groups, PV's, LV's and jfs/jfs2 File systems, mirroring, and mounting file systems.  Monitoring, troubleshooting, supporting and fix operating system and hardware problems on several versions of UNIX systems.  Generated reports to show the trends of resource utilization user/CPU/network load/memory.  Document UNIX configurations for hand-off to production support team.  Attending meetings and analyzing information obtained from management to conceptualize and define operational problems.  Experience in upgrading HMC.  Assisted other Unix administrators when help was needed (i.e., creating UNIX accounts, writing scripts to perform system administrator functions, responding to trouble tickets, etc).  Coordinated server maintenance through a well-defined change control process including after hours and weekend (Sunday) work as necessary to support systems.  Performed Firmware level upgrades for the Ethernet/fibre card adapters.  Installation of patches, APARS, Security fixes, packages on AIX servers.         01/2011   to   12/2011     AIX/Linux Administrator    Company Name   Ôºç   City  ,   State      Responsible for maintaining and administering 100 production IBM pSeries AIX 5.3/6.1 servers.  Giving the Level 2/3 support and assisting the team members in fixing/troubleshooting the AIX software problems.  Performed IBM AIX 5.3/6.1 System installation and configuration, problem determination, solutions design and implementation, maintenance, performance tuning, disk mirroring using LVM, backup, disaster recovery, trouble shooting and user management.  Setting up NIM master server and clients for New & Complete Overwrite/Migration Installation management using alternate disk installation method.  Performed AIX Migration of AIX 5.2 to 5.3 and 6.1 on Power7 p-770/750, p6 p570/550 and p5 p550/520/505s Servers & hardware Migration from one hardware to another in a Virtualized environment.  Installed and Configured Dual VIOS 2.1.Created Virtual SCSI server and client adapters. Created Shared Ethernet adapter (SEA) with Control Channel adapter and the SEA Failover. Mapped the disks from the SAN to the VIO clients through VIO servers.  Performed VIOS Migration from VIOS 1.3/1.5 to 1.5/2.1 and VIOS 2.1 to 2.2 Upgrades.  Planned & Executed Migration of HACMP 5.4 to HACMP 5.5 using Node-by-Node migration without changing the cluster setup, Configured disk heart beat for the HACMP cluster, Dynamically added removed resource groups in a HA cluster.  Installed software using Installp applying PTFs, Microcodes, updating PMRs, downloading Filesets, ODM, LVM and Disk Management.  Responsible for analyzing vendor security patch notifications and applying the security patches Quarterly.  Performed the daily system administration tasks like managing system resources, writing scripts, and end users support, operations and security.  Performed routine checks on nodes by monitoring syslogs and error logs for system and hardware errors.  Extensively used LVM - created VGs, LVs, FSs and disk mirroring for IBM p-series servers.  Installed and configured the SAN LUN under the Multipath software Hitachi HDLM and IBM MPIO.  Installed and configured IBM Tivoli Network Storage Manager (TSM) client & Server software backup and recovery solutions.  Configuration and Administration of DNS, NFS, DHCP, FTP, Samba Servers and clients. Security layers like SSL, SSH, HTTPS, SFTP.  Updated documentation of all the Servers and the installed applications and patches.  Providing 24X7 On-call Production and Customer Support including trouble shooting problems related to IBM AIX pSeries servers.         01/2009   to   11/2010     AIX/Linux Administrator    Company Name   Ôºç   City  ,   State      Working in 100+ IBM servers Environment such as IBM RS/6000, p670, p5-570, p5-595 servers running AIX 4.3.3, 5.1, 5.2 and 5.3  Setup and configured TCP/IP network on LINUX and AIX.  Working with implementation team of high availability cluster on IBM RS/6000 platform (HACMP for AIX)  Creating LPARS and configuration of DLPAR scripts for load sharing  Installation and configuration of network services such as NFS, NIS and DNS Server  Adding physical volumes, creation Volume groups, File systems, Storage allocation, cron jobs, maintenance levels upgrades and applied Fixes for AIX 5.x  Configuring volume groups and logical volumes, extending logical volumes for file system growth using Logical Volume Manager (LVM) commands  Working in the migration team for migration from AIX 4.3.3, 5.1 to 5.2 and 5.3.  Configuring backup/archive policies using Tivoli Storage Manager  Modifying Korn and Bourne shell scripts to automate administration tasks like customizing user environment and performance monitoring.  Performing routine checks on nodes by monitoring syslogs and errorlogs for system and hardware errors.  Setup cron jobs schedules for various backup and monitoring tasks. supported with enterprise backups using Veritas Nebackup version 4.5  Installing, configuring and administrating Websphere Application Server 4.x/5.0  Installation/Administration of TCP/IP, NIS/NIS+, NFS, DNS, NTP, Auto mounts, Send mail and Print servers as per the client's requirement.  Performing extensive Logical Volume Management (LVM) tasks.  Installing and configuring SUDO for users to access the root privileges.  Installing application connectivity software to enable IBM print services. Configuring and administrating firewall rules, including the use of SNORT, NMAP to effectively monitor system files, port security, and network traffic activity coming through the firewall.  Developing Korn and Bash shell-scripts to automate routine activities.  Installing and setting up Oracle9i on Linux for the development team.         09/2007   to   11/2008     UNIX/AIX Linux System Engineer    Company Name   Ôºç   City  ,   State      Data center support for AIX (5.3/6.1)/Linux (red-hat enterprise (4/5) ) platforms  Monitoring TIBCO, Java and Oracle application running on UNIX server  Analyzing the issues with the application and perform action to fix it, by interacting responsible person's  Administration, Troubleshooting and monitoring AIX /Linux servers running business critical application like WEBSPHERE(WAS) 6.x,/7.x IBM DB2, oracle10g/11g, Apache TOMCAT, JBOSS, ORACLEAPP, Blade logic & JAVA  Responsible for designing, Implementing disaster recovery planning and policies in VIO sever (Aix 5.3/ 6.1) and VMWARE (Redhat Linux) environment  Closely working with application teams on ORACLE, WEBSPHERE, JAVA, JBOSS, Apache Tomcat and XML  Applying the Security patches and doing all the change management  Managing legato net backup and TSM storage server  Responsible for managing Cisco, hp router, switches and terminal server  Perform migration from AIX 5.3 TO 6.1 and LINUX REDHAT ES 4.0 TO 5.0  Responsible for building Testing, development and production server  Supporting Linux RedHat in High Availability web environment  Prepare documentation for all procedures and actions  Developed KSH, AWK, SED & PERL scripts to perform automatic administration tasks  Design, Implement, and maintain multiple, 570,595 DLPARs, virtualization input output server (VIOS) using HMC  Hands on experience with VMware ESX, Virtual Center Server & VM cloning in a SAN environment  Ensuring systems security and data recovery is always maintained.  Setup and maintenance of several EMC Clariion, VMAX array, symmentix storage server(CX300/CX700 and many more ), IBM and NETAPPs storage  Configuring and Administrating NIM, NFS, NIS &LDAP server  Managing AIX, Redhat Linux logical volume manager (LVM) and veritas volume manager (VXVM(/4.x/5.x))  Installed SSH and IPsec on 2600 server as well as upgrades EMC power path  Responsible for maintain Disaster Recover procedure and Policies  Working as team lead on many project  Installation third party application on LINUX /IBM boxes using NFS and NIM  Installing, configuring and troubleshooting HACMP cluster in production environment  Monitor hardware and software using customize tool which develop by Comverse  7 x 24 support to an engineering/programming community of 100+ users on customer site          Education          B .S  :   Computer Science    B .S (Computer Science )         Certifications    CFS RAC FSs      Skills    Aix, Security, Linux, Hacmp, Veritas, Websphere, Maintenance, Network File System, Nfs, Oracle, Unix, Systems Administration, Dns, Veritas Volume Manager, Volume Manager, File, File Systems, Tivoli, Apache, Engineer, Tomcat, System Administration, Disaster Recovery, San, Storage Area Network, Tsm, Access, Nis, Backups, Lpars, Tivoli Storage Manager, Tcp, Db2, Tibco, Emc, Emc Vmax, Testing, Vmax, Cluster Server, Operations, Red Hat, Solaris, Veritas Cluster Server, Change Management, Vmware, Documentation, Ethernet, Performance Tuning, Pseries, Clients, Ssl, Application Server, Bash, Bourne Shell, Dns Server, Firewall, Korn, Nmap, Rs/6000, Shell Scripts, Snort, Tcp/ip, Access Control, Amazon Ec2, Amazon Elastic Compute Cloud, Amazon S3, Amazon Simple Queue Service, Amazon Simple Storage Service, Amazon Sqs, Architecture, Aws, Databases, Ec2, Identity Management, Iis, Internet Information Services, Lan, Middleware, Ms Sql Server, Replication, Sql, Sql Server, Sybase, Symantec, Telephone, Unix/linux, Vpn, Web Server, Web Services, Weblogic, Awk, Cisco, Clariion, Cloning, Data Center, Data Recovery, Disaster Recovery Planning, Emc Clariion, Emc Power Path, Internet Protocol Security, Ipsec, Java, Jboss, Ksh, Legato, Net Backup, Perl, Power Path, Production Environment, Recovery Planning, Router, Sed, Systems Security, Team Lead, Terminal Server, Unix/aix, Veritas Net Backup, Virtual Machine, Virtualization, Vm, Xml, Archiving, Business Requirements, Change Control, Collection, Data Archiving, Dmx, Emc Dmx, Firmware, Hp-ux, Jfs, Migrations, Resource Utilization, Security Administration, Storage Management, Trouble Tickets, Ux, Accounts And, Clustering, Database, Emc Srdf, Netapp, Netbackup, Netcool, Peregrine, Srdf, Sun, Tripwire, Workstations, Customer Support, Dhcp, Ftp, Msvc, Network Storage, Odm, Scsi, Secure File Transfer Protocol, Sftp, Solutions, System Installation, Active Directory, Capacity Planning, Job Scheduling, Logging, Microsoft Sharepoint, Microsoft Windows, Msm, Nagios, Network Administration, Networking, Scheduling, Scripting, Sharepoint, Single Sign On, Sso, Switch Capacity, Team Player, Technical Documentation, Teradata, Web Based, Windows 2000, Writing Technical   "
ADVOCATE,"         CHARGE NURSE         Professional Summary     Objective: To obtain a RN position in Intake ,Case Management or on a Behavioral Health Unit.  Seasoned Charge Nurse with more than 10 years of experience on fast paced Dual Diagnosis /Chemical Dependency Unit and 13 years in Med-Surg.  Experience with Holistic multi-disciplinary coordination of care for patients,including collaborating with Case Managers, Physicians, Ancillary providers,Social Workers and other internal and external programs.  Experience de-escalating hostile and aggressive patients by use of least restrictive interventions and proactively ensured safety of patients and staff.       Skills          Process evaluation  Patient Care Planning  Medical Record Auditing  Detail oriented  Critical thinking  Strong work ethic      Strong assessment skills  Adaptability  Collaboration  CPI trained  CPR            Work History      Charge Nurse  ,     07/2018   to   09/2020     Company Name   ‚Äì   City  ,   State      Assigned and delegated responsibilities based on staff competencies and patient needs.  Provided intervention medication as ordered and support to patients with acute,chronic and drug induced mental illness.  Ensured that doctor's order were efficiently carried out, including testing, medical procedures,consultations and stat orders for psychiatric /medical emergencies.  Performed daily nursing assessments on assigned patients,including assessment of mood,suicide,safety risk and narrative of patient's daily activities.            Intake Nurse   ,     09/2019   to   04/2020     Company Name   ‚Äì   City  ,   State      Perused referrals and conducted RN to RN report from other facilities seeking admit to determine if patient was appropriate.  Performed admission assessments focusing on patients with acute symptoms of mental illness and polysubstance abuse.  Monitored suicidal,psychotic and patients in active withdrawal and maintained safety until transferred to designated unit.  Acted in accordance with facility policy and appropriate nursing care.  Provided compassionate and empathetic care to patients in safe, therapeutic environment.  Administered PO and IM psychotropic medication as needed while monitoring patients for side effects.         Charge Nurse  ,     03/2006   to   10/2016     Company Name   ‚Äì   City  ,   State      Provided care on busy Chemical Detox and Dual Diagnosis unit. Assessing the health of patients using specialized knowledge and skills,and anticipating the outcome of nursing interventions.  Assigned and delegated responsibilities based on staff competencies and patient needs.  Consulted anand coordinated with healthcare team members to assess,plan,implement or evaluate patient plan of care.  Preformed admissions and discharges.  Provided therapeutic interactions with patients to assist them in identifying sources of Anxiety and Depression .  Exercised effective judgement and medical training when handling psychiatric and medical emergencies.         Staff Nurse  ,     01/2004   to   03/2006     Company Name   ‚Äì   City  ,   State      Provided rehabilitative nursing care involving ADL's and other issues to promote and restore independence in patients.  Assessed patient vital signs,any status changes ,reviewed lab results and notified medical attending of any abnormalities when appropriate.  Administered medications and treatments in accordance with hospital policy.         Staff Nurse  ,     03/2002   to   03/2004     Company Name   ‚Äì   City  ,   State      Provided care on busy Med-Surg/ Oncology unit.  Administered medications and treatments and monitored for signs of adverse effects.  Established a caring,therapeutic relationship with patients and families.  Collaborated with staff to form a plan of care based on clinical information and patient observations.         Staff Nurse  ,     06/1993   to   07/2001     Company Name   ‚Äì   City  ,   State      Provided quality care to patients on busy Med-Surg unit.  Prepped patient's for surgery. Administered pre-op meds,Maintained NPO status and intravenous access.  Received patients back to unit postoperative and monitored for post -op complications such as shock, sepsis ,bleeding and the effects of analgesia.  Notified Surgeon of any abnormal labs or changes in patient status and carried out orders as received.         Education      High School Diploma  :     05/1982     Lincoln Park High School   -   City       General studies.        Associate of Applied Science  :   Nursing  ,   05/1993     Olive Harvey College    -   City               Skills      Process evaluation  Patient Care Planning  Medical Record Auditing  Detail oriented  Critical thinking  Strong work ethic    Strong assessment skills  Adaptability  Collaboration  CPI trained  CPR        Work History      Charge Nurse  ,   07/2018   to   09/2020     Company Name   ‚Äì   City  ,   State      Assigned and delegated responsibilities based on staff competencies and patient needs.  Provided intervention medication as ordered and support to patients with acute,chronic and drug induced mental illness.  Ensured that doctor's order were efficiently carried out, including testing, medical procedures,consultations and stat orders for psychiatric /medical emergencies.  Performed daily nursing assessments on assigned patients,including assessment of mood,suicide,safety risk and narrative of patient's daily activities.            Intake Nurse   ,   09/2019   to   04/2020     Company Name   ‚Äì   City  ,   State      Perused referrals and conducted RN to RN report from other facilities seeking admit to determine if patient was appropriate.  Performed admission assessments focusing on patients with acute symptoms of mental illness and polysubstance abuse.  Monitored suicidal,psychotic and patients in active withdrawal and maintained safety until transferred to designated unit.  Acted in accordance with facility policy and appropriate nursing care.  Provided compassionate and empathetic care to patients in safe, therapeutic environment.  Administered PO and IM psychotropic medication as needed while monitoring patients for side effects.         Charge Nurse  ,   03/2006   to   10/2016     Company Name   ‚Äì   City  ,   State      Provided care on busy Chemical Detox and Dual Diagnosis unit. Assessing the health of patients using specialized knowledge and skills,and anticipating the outcome of nursing interventions.  Assigned and delegated responsibilities based on staff competencies and patient needs.  Consulted anand coordinated with healthcare team members to assess,plan,implement or evaluate patient plan of care.  Preformed admissions and discharges.  Provided therapeutic interactions with patients to assist them in identifying sources of Anxiety and Depression .  Exercised effective judgement and medical training when handling psychiatric and medical emergencies.         Staff Nurse  ,   01/2004   to   03/2006     Company Name   ‚Äì   City  ,   State      Provided rehabilitative nursing care involving ADL's and other issues to promote and restore independence in patients.  Assessed patient vital signs,any status changes ,reviewed lab results and notified medical attending of any abnormalities when appropriate.  Administered medications and treatments in accordance with hospital policy.         Staff Nurse  ,   03/2002   to   03/2004     Company Name   ‚Äì   City  ,   State      Provided care on busy Med-Surg/ Oncology unit.  Administered medications and treatments and monitored for signs of adverse effects.  Established a caring,therapeutic relationship with patients and families.  Collaborated with staff to form a plan of care based on clinical information and patient observations.         Staff Nurse  ,   06/1993   to   07/2001     Company Name   ‚Äì   City  ,   State      Provided quality care to patients on busy Med-Surg unit.  Prepped patient's for surgery. Administered pre-op meds,Maintained NPO status and intravenous access.  Received patients back to unit postoperative and monitored for post -op complications such as shock, sepsis ,bleeding and the effects of analgesia.  Notified Surgeon of any abnormal labs or changes in patient status and carried out orders as received.      "
ADVOCATE,"         FINANCE DIRECTOR       Professional Summary    To find a new and challenging position that will utilize the skills that I've acquired and help others maximize their skills and potential. Ambitious Financial Manager determined to continually exceed expectations. Willing to take on added responsibilities to achieve desired results.      Skills          Budgeting and financial management  Financial reporting and analysis  QuickBooks  Complex problem solving  Highly detail-oriented  Superior time management  Exceptionally organized  Advanced computer proficiency (PC and Mac)      Exceptional interpersonal communication  Effective leader  Staff training/development  Consistently meet goals  Efficient multi-tasker  Customer service-oriented  Organized  Deadline-oriented  Budget development  Expertise in invoice and payment transactions  Account reconciliation            Work History     11/2012   to   Current     Finance Director      Company Name   ‚Äì   City  ,   State      Analyze and present financial reports to Principals in an accurate and timely manner.  Collate financial reporting materials, oversee all financial and project accounting.  Manage organizational cash flow and forecasting.  Implement a robust financial management/ reporting system; ensure that the billing and collection schedule is adhered to and that financial data and cash flow are steady and support operational requirements.  Effectively communicate and present the critical financial matters to the board of directors.  Manage accounting and financial systems and maintain full and accurate accounting records Conduct financial analysis and prepare detailed financial reports and statements.  Provide financial and accounting advice, direction and leadership.  Manage the maintenance and upgrade of financial systems.  Identified and investigated variances to financial plans and forecasts by interpreting financial results.  Managed a $ [Amount]  annual budget that grew  [Number] % in  [Number]  years.  Analyzed budgets, financial reports and projections for accurate reporting of financial standing.  Created an analytical framework for identifying and developing financial growth opportunities.  Assumed ownership of accounting, forecasting and strategic supply planning.  Developed annual budgets in collaboration with the financial director.  Forecasted operating costs for scheduled projects by strategizing with other departments.  Synthesized financial and budgetary information to solve problems and develop alternative solutions.  Managed high volumes of financial activity in a fast-paced, risk-based corporate environment.  Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.  Drafted and reviewed financial statement compilations before being approved by partners.  Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.  Prepared accurate financial statements at end of the quarter.  Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.  Worked with management at the project level to ensure expense plans are achieved.  Worked with managers to develop annual expense plan goals.  Collected and reported monthly expense variances and explanations.        05/1999   to   11/2012     Office Administration Department Manager      Company Name   ‚Äì   City  ,   State          05/1997   to   05/1999     Accounts Receivable Coordinator      Company Name   ‚Äì   City  ,   State      Implemented Quickbooks Pro accounting software to enhance efficiency and productivity in Accounts Receivable.  Designed and analyzed reports used by management to make better business decisions.  Coordinated the invoicing process with Project Leaders and Financial Analyst to ensure invoices are submitted accurately to sponsors.  Invoiced sponsors according to billing terms indicated in the contract/budget.  Analyzed and retrieved billing information from non-governmental contracts.  Performed detailed financial analysis utilizing Microsoft Excel spreadsheets.        03/1996   to   02/1997     Business Manager      Company Name   ‚Äì   City  ,   State      Managed daily Accounts Receivable and Accounts Payable functions.  Processed vendor payments including the input of invoices and production of Accounts Payable checks.  Performed detailed financial analysis utilizing Microsoft Excel spreadsheets.        04/1991   to   03/1996     Operations / Graphics Coordinator      Company Name   ‚Äì   City  ,   State      Managed a staff of seven in the production and design of yellow pages for over 20 universities.  Managed and trained a staff of 25 full-time employees; assigning tasks and motivating them to meet    deadlines.  Managed and maintained a $45,000.00 Book Delivery / Supply budget.  Organized and conducted training sessions for 200 sales representatives.  Decreased bankruptcies and debt collections of over 10,000 accounts, saving $500,000.00 Designed and produced advertising and telephone directory covers for universities.  Developed and implemented effective training procedures.  Developed and implemented effective team building strategies.        05/1999   to   11/2012     Office Administrator Department Manager      Company Name   ‚Äì   City  ,   State      Supervised Administrative Staff by allocating work and ensuring deadlines were met.  Hired and Trained Administrative Staff.  Overseen the office and the needs of the staff which includes ordering supplies, setting up offices for new employees and training all employees on company software for processing time and expenses.  Coordinated company meetings.  Researched, coordinated and maintained contracts for maintenance of building, landscaping, office equipment and phone systems/service.  Provided administrative support to staff (typing, phones, filing).  Implemented company accounting software, Deltek Advantage/Vision.  Maintained accurate recording of revenue, invoicing, and cash receipts.  Insured implementation of proper controls and maintain accuracy of accounts receivable system.  Prepared reports of aging and customer statements.  Provided year-end support for audits, financial reports and tax preparation.  Overseen complete account analysis.  Analyzed collection reports and made contact with customers' Accounts Payable Departments to ensure invoices are being processed for payment (collection calls).  Provided reports to Project Managers/Team Leaders to utilize in project budgeting, project progress and performance.  Prepared monthly financial reports.  Generated vendor and employee payments.  Prepared monthly payroll reports for hourly employees.  Provided training and knowledge on the usage of Newforma Software.  Software designed to connect Architecture and Engineering firms to their projects.         Education     5 1991     Bachelor of Business Administration  :   Finance     North Carolina Central University   -   City  ,   State    Finance       Skills    accounting, accounting software, Accounts Payable, Accounts Receivable, Administrative, administrative support, advertising, billing, Book, budgeting, budget, cash flow, contracts, Delivery, direction, filing, financial, financial and accounting, financial analysis, Financial Analyst, financial reporting, financial management/ reporting, forecasting, invoicing, team building, leadership, materials, meetings, Microsoft Excel, office, Microsoft Word, office equipment, organizational, payroll, phone systems, progress, Quickbooks Pro, recording, sales, spreadsheets, tax preparation, telephone, phones, typing, upgrade, Vision, year-end   "
ADVOCATE,"         PHLEBOTOMIST         Professional Summary    Reliable and highly accurate¬†Phlebotomist Preceptor¬†focused on quality completion of all lab procedures under tight deadlines. Works well under pressure.      Skills          Phlebotomy knowledge  HIPPA compliance  Data and statistical analysis  Blood bank background  CLIA & OSHA compliance      Sharp critical thinker  Manual dexterity  Lab testing and reporting  Lab equipment maintenance  Trained in HIPPA compliance            Work History      Phlebotomist  ,     04/2013   to   Current     Company Name   ‚Äì   City  ,   State      Performs aseptic venipuncture procedures to obtain venous and capillary blood samples for analysis in order to obtain data, which may be used in diagnosis, monitoring and treatment of disease.  Performs a variety of secretarial, receptionist and clerical duties to provide support.  Perform microbiology duties rapid strep, HCG, RSV's, mono screening test.  Responsible for receiving; inspecting; storing and transferring clinical specimens.  Work on-call as assigned and maintain the integrity of lab samples as per policy.  Prepared specimens for analysis and established proper chronological priorities in testing.  Quickly responded to and resolved all customer service issues in a timely manner.  Managed specimen sample handling, receiving, storage and inventory.         Phlebotomist  ,     01/2011   to   03/2013     Company Name   ‚Äì   City  ,   State      Responsible for accurately obtaining blood samples via venipuncture and capillary collection procedures with minimum customer discomfort.  Perform blood collections during morning rounds and in outpatient setting as well Provides care to patients whose ages range from infant to geriatric.  Ensures specimen integrity by adhering to the laboratory's procedures for specimen collection, handling, and processing.  Quickly responded to and resolved all customer service issues in a timely manner.  Performed both routine and emergency maintenance on laboratory instruments.  Carefully reviewed test results for accuracy.  Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review.  Prepared specimens for analysis and established proper chronological priorities in testing.         Phlebotomist/mobile  ,     01/2009   to   07/2012     Company Name   ‚Äì   City  ,   State      Preceptor for new technicians performs phlebotomy at various Nursing homes and medical facility.  Performed aseptic venipuncture procedures to obtain venous and capillary blood samples for analysis in order to obtain data, which may be used in diagnosis, monitoring and treatment of disease.  Performed a variety of secretarial, receptionist and clerical duties to provide support for and assistance to laboratory personnel in the management of the laboratory and in the diagnosis, monitoring and treatment of disease.         Phlebotomist Specialist  ,     09/2005   to   09/2008     Company Name   ‚Äì   City  ,   State      Performed in-outpatient phlebotomy and micro-plating.  Registered patients for medical procedures, into hospital EHR systems.  Performed various lab assistant duties.         Administrative Assistant  ,     01/2005   to   01/2008     Company Name   ‚Äì   City  ,   State      Processed loan applications assist clients with their requirements to obtain loans Performed various administrative duties ,Verified employment for credit applications Processed payroll for staff ,answer payroll questions, explain benefits, and insurance processing Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.  Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.  Maintains professional and technical knowledge by attending educational workshops; reviewing.         Donor Collection Assistant  ,     05/2001   to   06/2005     Company Name   ‚Äì   City  ,   State      Certified MCS+ Automated Blood Collection Tech.  Performed venipuncture on donors and medical screening.  Professionally provided excellent customer service.  Prepared specimens for analysis and established proper chronological priorities in testing.  Properly calibrated and adjusted malfunctioning equipment to ensure precise test results.  Performed diagnostic and therapeutic laboratory procedures.         Education      MBA  :   Healthcare Administration Management Healthcare Administration  ,   Current     American InterContinental University   -   City  ,   State    Healthcare Administration Management Healthcare Administration       Skills    administrative, approach, AS400, benefits, clerical, Computer literate, credit, clients, excellent customer service, diagnosis, insurance, Excel, Outlook, PowerPoint, Windows Applications, Microsoft Word, Nursing, organizational, payroll, personnel, phlebotomy, policies, problem solving, problem-solving skills, quality assurance, quality control, receiving, receptionist, safety, secretarial, workshops   "
ADVOCATE,"         OVERNIGHT PHARMACY TECHNICIAN           Professional Summary    Highly motivated and skilled individual with extensive background experience in customer service, administration, retail; long-term care; and hospital pharmacy. Studied Intro to Pharmacy, Anatomy & Physiology, Medical Terminology, Pharmacology & Pharmaceutical Calculations. Trained in the principles of Pharmacy Math and Dosages with knowledge of unit dose and medication preparation. Computer proficiency in MS Word, Excel, Access and PowerPoint.¬†      Education and Training      Rasmussen College     December 2013       Associate of Applied Science  :   Pharmacy    City  ,   State      GPA:   GPA: 3.58 Dean's list awardee: 4 consecutive quarters.     Two-year Pharmacy Technician program which included both pharmacy based and general education courses.  ‚Äã  GPA: 3.58 Dean's list awardee: 4 consecutive quarters.         Skills      Trained in compounding all intravenous and chemotherapy admixtures.  Extensive training in calculating and compounding pediatric admixtures and chemotherapy.  Skilled in taking on multiple tasks in a fast paced environment.  Knowledge of the processes involved in maintaining a sterile environment for compounding IVs.        Licenses    Certified and Licensed Pharmacy Technician by the State of Illinois      Skill Highlights          Strong decision-making ability  Efficient and accurate  Strong clinical background  Accomplished in pediatrics  Hospital and retail pharmacy professional  Inventory management  Medication compounding expert  Pharmaceutical storage awareness  HIPAA trained  Exceptional patient care and interaction  Meticulous attention to detail  Excellent multi-tasker  Works well under pressure  Able to work with hands continuously  Ability to handle fast-paced environment      Strong organizational skills  Active listening skills  Sharp problem solver  Energetic work attitude  Large cash/check deposits expert  Customer service expert  Adaptive team player  Opening/closing procedures  Focused on customer satisfaction  Skilled multi-tasker  Cash handling  Reliable team worker  Food and beverage handling expert  Strong customer relationship builder  Able to work in a fast paced environment  Alcohol knowledge  Strong leader            Professional Experience      Company Name     October 2014   to   Current     Overnight Pharmacy Technician   City  ,   State      Fill all scheduled and stat patient orders.  Process all refill requests in Care Connection, charge patient, print, and fill patient order.  Fill all code carts, clot boxes, or any other emergency drug kits.  Take inventory of all batched IV compounds based on set par levels and drug stability.  Answer phone calls to assist Pharmacists in resolving any questions or problems that do not require and RPh.  Compound all routine IV order while paying ¬†special attention to all STAT IV orders that are extremely time sensitive in severe situations.    Compound any chemotherapy orders using appropriate personal protective equipment, correct supplies for closed-system compounding, and correct calculations for appropriate dosage.           Company Name     August 2014   to   April 2015     Pharmacy Technician Registry   City  ,   State      Fill unit dose medications, as well as compounding admixtures STAT orders for patients.  Prepare and refill the anesthesia, epidural, and crash cart trays to be replaced in carts.  Collect and prepare all medications and patient orders for Pyxis.  Refill the Pyxis machine with correct medications, pull all outdated medications, as well as returns/discontinued patient medications.  Sterile compounding of all IV fluids using aseptic technique.          Company Name     January 2014   to   April 2015     IV Technician   City  ,   State      Compound all intravenous admixtures using proper sterilization techniques.  Correctly label all IV compounds with accurate patient, drug, and facility information.  Scan all orders to designated totes sorted by facility.  Restock all supplies used for orders and place an order with purchaser for any items that are low in stock.          Company Name     April 2013   to   January 2014     Control Technician/Control EDK Technician/Fill Floor Technician   City  ,   State      Control Technician- Fill and send narcotic prescription orders for patients. Take inventory of all narcotics on hand everyday.  Control EDK Technician- Take inventory of all returned narcotic Emergency Drug Kits, document all drugs removed by nursing facilities, and replenish missing drugs in each box.  Fill floor technician-Fill and send prescriptions orders for patients, as well as non-sterile compounding of topical and oral medications.          Company Name     July 2012   to   May 2013      Certified Pharmacy Technician   City  ,   State      Verify prescription, count medication, label, and dispense.  Type and process new prescriptions.  Ordering medication through warehouse or McKesson.  Troubleshooting insurance problems.  Comprehensive knowledge about HIPAA laws.          Company Name     April 2012   to   October 2012     Administrative Assistant   City  ,   State      Successful leader, equally effective as member of a team.  Highly organized able to multi-task and accomplish multiple objectives.  Professional demeanor and attentive to detail.  Expertise in coordinating and supervising school functions and activities.          Company Name     May 2008   to   January 2012     Cashier / Server   City  ,   State      Cross trained as cashier and wait staff in fast-paced restaurant.  Cashing out all orders on the register and retrieving customer's items.  Extensive cash handling in large amounts.  Calculating using basic math to give appropriate amount of change to customers.  Assisted in the training of all new employees.  Delivered exceptional service to all customers in a timely and friendly manner inside dining room and pick up areas of the restaurant.  Served all customer who were dining in their food as well as mixing all alcoholic and non-alcoholic.       "
ADVOCATE,"         ORGANIZER AND CAPACITY BUILDING STRATEGIST             Experience      Organizer and Capacity Building Strategist   01/2011       Company Name   City  ,   State       Civil Rights and Disability Advocate Advocate for people with disabilities with school, regional centers and agencies Conduct case review of client issues, research state and agency violations Develop strategy and provide technical assistance for clients to obtain positive outcome Attend IPP, IEP, and mediations with clients as advocate Keep case file, summary, and all necessary documents for referral to attorney if necessary Convened NCLR member organizations to develop statewide action strategies.  Developed advocacy materials and organize actions and campaigns Provided training and technical assistance, coordination organizations advance policy.          Special Education Advocate   01/2009   to   01/2011     Company Name   City  ,   State       Researched client issues and manage legal correspondence.  Completed outreach and training on disability and special education rights.  Wrote media releases for organization events and training.  Strategized positive outcomes with attorneys and staff.          Community Organizer/Founder   01/2000   to   01/2011     Company Name   City  ,   State       Wrote grant proposals, business plans, and press releases Presented strategic plan and goals to a variety of audiences Organized constituents around special education, environmental and health issues Collaborated with 85+ local community leaders and organizations Designed and taught advocacy skills training program to over 300 parents annually Secured over 100k in funding for parent advocacy training programs.          Community Organizer   01/2008   to   01/2009     Company Name   City  ,   State       Trained constituents on civil rights and education issues pertaining to Latino children.  Promoted self-determination of families and communities.  Collaborated with community leaders and organizations around education policy issues.  Strategized with attorneys and staff on organizing campaign.          Legal Advocate   01/2006   to   01/2008     Company Name   City  ,   State       Trained constituents on disability and special education rights.  Managed caseload of clients with disability-related issues.  Strategized positive outcomes with attorneys and staff.  Maintained working knowledge of current disability laws and legislation.          Family Advocate   01/2004   to   01/2006     Company Name   City  ,   State       Developed and presented workshops for professionals on needs of high-needs families Worked with homeless families to obtain housing Facilitated cooperative working relationships with other agencies Served as internal consultant to team on special education and disability laws Facilitated cooperative working relationships with other agencies Provided technical assistance to families on policies and procedures.          Education      JD  :   Organizational Communication Nonprofit Management   2007       St. Edward's University People's College of Law   City  ,   State       Organizational Communication Nonprofit Management        Interests    Board Member, Advocacy 4 Kids, Virginia Beach, VA (2015-current) Board Member, COPAA (Council of Attorneys, Parents,& Advocates) (2009-current) Co-Founder, Ichi Villa Autism Alliance/Northeast Los Angeles Autism Parents (2012-current) Founder, Latina Mami Los Angeles, Special Education Legal Clinics (2011-current) Member, Community Now, (2008-2010) Radio Show Host, ""Mamis of Color"" radio show, 91.7 FM (2001-2009) Board Member, Texans for Midwifery (2001-2002) Graduate, Partners in Policymaking (2005) Election Committee Chair and Board Member, KOOP Radio (2005-2006) Special Education Citizen's Advisory Committee & Bilingual Committee (2005-2008) Committee Member, March of Dimes Program Services (1999-2004)       Publications    NCLR Latino Leadership Institute training Understanding Your Child's Special Education Rights"" Disability Civil Rights Throughout The Ages"" Disability and Domestic Violence Survivors"" The Emotional Aspects of Working With Parents of Children with High-Needs"" The Needs of Diverse Families"" Organizing around Issues Affecting Your Community"" National Workshops Presented: Special Education Representation from a Social Justice and Civil Rights Perspective"" COPAA 2015 Conference, San Diego, CA. Xicana Mamihood & Activism: Responses to Violence in Our Families and Communities"", Incite! Radical Feminists of Color, Color of Violence 4 Conference, Chicago, IL.       Additional Information      AWARDS/HONORS 2010: Latina Mami collective featured in article by Dr. Cristina Herrera in The 21st Century Motherhood Movement, published by Demeter Press 2005: Recognized in Latina Magazine as ""Inspiring Latina"" 2005: Named one of Austin's ""10 Women We Love"" by Austin Monthly Magazine 2004: Ernst and Young Social Entrepreneur of the Year Finalist 2002: ""Mamis of Color"" radio show named KOOP Social Justice Program of the Year OTHER COMMUNITY INVOLVEMENT Board Member, Advocacy 4 Kids, Virginia Beach, VA (2015-current) Board Member, COPAA (Council of Attorneys, Parents,& Advocates) (2009-current) Co-Founder, Ichi Villa Autism Alliance/Northeast Los Angeles Autism Parents (2012-current) Founder, Latina Mami Los Angeles, Special Education Legal Clinics (2011-current) Member, Community Now, (2008-2010) Radio Show Host, ""Mamis of Color"" radio show, 91.7 FM (2001-2009) Board Member, Texans for Midwifery (2001-2002) Graduate, Partners in Policymaking (2005) Election Committee Chair and Board Member, KOOP Radio (2005-2006) Special Education Citizen's Advisory Committee & Bilingual Committee (2005-2008) Committee Member, March of Dimes Program Services (1999-2004)         Skills    agency, attorney, business plans, consultant, client, clients, detail oriented, grant proposals, legal, materials, organizing, policies, press releases, problem solving skills, research, strategy, strategic, technical assistance, training programs, workshops   "
ADVOCATE,"         MULTIMEDIA SALES CONSULTANT         Professional Summary      Experienced Marketing/Sales Consultant looking to leverage 35 years of marketing/sales/production, into a professional Consultant role in the Baton Rouge area. Strong analytical and problem-solving abilities with outstanding team management skills. Track record of achieving exceptional results in reaching goals and maintaining strong relationships with customer base.        Skills          Persuasive negotiator  Highly organized  Analytical  Excellent work ethic  Strategic account development  Enthusiastic about networking  Strong interpersonal skills      Detailed-oriented  Resolution-oriented  Energetic and Driven  Positive outlook  Proficient in Excel, Strata, AdMall, Power Point, Salesforce, Mactive, Comscore  Google Analytics            Work History      Multimedia Sales Consultant   ,     09/2018   to   06/2019     Company Name   ‚Äì   City  ,   State       Worked with clients to understand requirements and provide exceptional advertising service    Evaluated inventory and delivery needs, optimizing strategies to meet customer demands    Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules    Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction    Stayed knowledgeable on latest digital platform, including SEO, SEM, OTT, PPC innovations and technological advancements through various training methods          Multimedia Sales Consultant  ,     06/2017   to   08/2018     Company Name   ‚Äì   City  ,   State       Performed initial client assessment and analysis to begin research process    Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities    Built and strengthened relationships with new and existing accounts to drive revenue growth    Solved customer challenges by offering relevant print and digital products and services    Effectively communicated with clients using well-developed interpersonal skills, which helped to improve relationships and rapport    Monitored service after the sale and implemented quick and effective problem resolutions    Identified new business opportunities through cold calling, networking, marketing and prospective database leads    Asked appropriate open-ended questions to discover prospects' needs and requirements    Helped local clients expand business operations through targeted advertising          Outside Sales Executive  ,     10/2016   to   06/2017     Company Name   ‚Äì   City  ,   State       Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory    Attended monthly sales meetings and quarterly sales training    Negotiated prices, terms of sales and service agreements    Wrote sales contracts for orders obtained and submitted orders for processing    Met existing customers to review current services and expand sales opportunities    Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices          Advanced Advertising Account Executive  ,     01/2008   to   10/2016     CompanyName   ‚Äì   City  ,   State      Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising  Prepare promotional plans, sales literature, media kits, and sales contracts, using Power Point and Excel  Obtain and study information about client's products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance  Gather all relevant material for bid processes, and coordinate bidding and contract approval  Managed a portfolio of 30 accounts and $40,000 monthly average in sales  Increased sales volume in Ascension Parish Market from $0 sales to $480,000 sales volume  Selected the correct products based on customer needs, product specifications and applicable regulations  Built relationships with customers and the community to promote long term business growth  Handled all political orders in Louisiana providing clients with estimates of the costs of advertising products or services  Same position and responsibilities as Viamedia and Comcast in Southeast Regional area  Ad Insertion company for EATEL         Advertising Sales Representative  ,     07/2006   to   12/2008     Company Name   ‚Äì   City  ,   State      Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors  Negotiate contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies  Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes  Perform personal bookkeeping services  Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers  As AFAE (Automotive Focused Account Executive) identify Automotive dealers in market to explain how specific types of advertising will help promote their products or services in the most effective way possible  Same position and responsibilities as AdGorilla and Viamedia Ad Insertion company for EATEL, Bailey, Spillway and Fidelity cable HH's         Marketing Coordinator  ,     04/1990   to   07/1996     Company Name   ‚Äì   City  ,   State       Coordinated resources to craft marketing plans for various projects including product launches and events    Wrote copy that maintained compliance with corporate and legal guidelines    Worked with advertising teams to create, deploy and optimize marketing initiatives for TV customers    Planned events, including tradeshows and vendor fairs, for clients and partners to attend    Built brand awareness and generated leads while managing internal and external marketing campaigns and programs    Proofread marketing documentation to check for spelling, grammar and syntax errors    Developed fresh, crisp content to diversify current promotional options          Education      Some College (No Degree)  :   Marketing/Accounting      Louisiana State University   -   City  ,   State           Affiliations      Sales and Marketing Executives    International Member Women in Media    American Red Cross    BR Eye Bank Auxiliary    Ascension Chamber of Commerce    BR Food Bank    St George School & Church          Skills      Persuasive negotiator  Highly organized  Analytical  Excellent work ethic  Strategic account development  Enthusiastic about networking  Strong interpersonal skills    Detailed-oriented  Resolution-oriented  Energetic and Driven  Positive outlook  Proficient in Excel, Strata, AdMall, Power Point, Salesforce, Mactive, Comscore  Google Analytics        Work History      Multimedia Sales Consultant   ,   09/2018   to   06/2019     Company Name   ‚Äì   City  ,   State       Worked with clients to understand requirements and provide exceptional advertising service    Evaluated inventory and delivery needs, optimizing strategies to meet customer demands    Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules    Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction    Stayed knowledgeable on latest digital platform, including SEO, SEM, OTT, PPC innovations and technological advancements through various training methods          Multimedia Sales Consultant  ,   06/2017   to   08/2018     Company Name   ‚Äì   City  ,   State       Performed initial client assessment and analysis to begin research process    Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities    Built and strengthened relationships with new and existing accounts to drive revenue growth    Solved customer challenges by offering relevant print and digital products and services    Effectively communicated with clients using well-developed interpersonal skills, which helped to improve relationships and rapport    Monitored service after the sale and implemented quick and effective problem resolutions    Identified new business opportunities through cold calling, networking, marketing and prospective database leads    Asked appropriate open-ended questions to discover prospects' needs and requirements    Helped local clients expand business operations through targeted advertising          Outside Sales Executive  ,   10/2016   to   06/2017     Company Name   ‚Äì   City  ,   State       Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory    Attended monthly sales meetings and quarterly sales training    Negotiated prices, terms of sales and service agreements    Wrote sales contracts for orders obtained and submittedorders for processing    Met existing customers to review current services and expand sales opportunities    Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices          Advanced Advertising Account Executive  ,   01/2008   to   10/2016     Company Name   ‚Äì   City  ,   State      Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising  Prepare promotional plans, sales literature, media kits, and sales contracts, using Power Point and Excel  Obtain and study information about client's products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance  Gather all relevant material for bid processes, and coordinate bidding and contract approval  Managed a portfolio of 30 accounts and $40,000 monthly average in sales  Increased sales volume in Ascension Parish Market from $0 sales to $480,000 sales volume  Selected the correct products based on customer needs, product specifications and applicable regulations  Built relationships with customers and the community to promote long term business growth  Handled all political orders in Louisiana providing clients with estimates of the costs of advertising products or services  Same position and responsibilities as Viamedia and Comcast in Southeast Regional area  Ad Insertion company for EATEL         Advertising Sales Representative  ,   07/2006   to   12/2008     Company Name   ‚Äì   City  ,   State      Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors  Negotiate contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies  Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes  Perform personal bookkeeping services  Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers  As AFAE (Automotive Focused Account Executive) identify Automotive dealers in market to explain how specific types of advertising will help promote their products or services in the most effective way possible  Same position and responsibilities as AdGorilla and Viamedia Ad Insertion company for EATEL, Bailey, Spillway and Fidelity cable HH's         Marketing Coordinator  ,   04/1990   to   07/1996     Company Name   ‚Äì   City  ,   State       Coordinated resources to craft marketing plans for various projects including product launches and events    Wrote copy that maintained compliance with corporate and legal guidelines    Worked with advertising teams to create, deploy and optimize marketing initiatives for TV customers    Planned events, including tradeshows and vendor fairs, for clients and partners to attend    Built brand awareness and generated leads while managing internal and external marketing campaigns and programs    Proofread marketing documentation to check for spelling, grammar and syntax errors    Developed fresh, crisp content to diversify current promotional options       "
ADVOCATE,"         DRIVER           Summary    As a passionate and dedicated professional with more than five years of experience in the fields of law, linguistics and interpretation, I write to apply for the (...) position with (....).
I graduated with a Bachelor's degree in Academic Law from J.S.S. Law College in Karnataka, India. I utilized my substantial knowledge of legal practices in Karnataka, where I provided legal aid to civil societies, government organizations, and impoverished community members on issues of child abuse. I developed valuable communication and management skills while making strong contributions to an important social issue during my time at the Legal Aid Cell.      Highlights         Microsoft Office including Word, Excel, and PowerPoint from Aptech Learning Institution.     Microsoft Office including Word, Excel, and PowerPoint from Aptech Learning Institution.            Accomplishments     I AM FLIXILBEL AND HARD WORKING .       Experience      DRIVER    April 2015   to   March 2016     Company Name   Ôºç   City  ,   State      Welcome Costumers to my car.  Asking them where he/she wants to go.  And sometimes my friends calling me for helping them for changing their batteries.  And also to change the tires.  Server Fire of Brazil          07/02/2014 - till now Hold an important role in the food service industry.  Greeting customers as they arrive.  Arrange for appropriate seating arrangements and take orders.  Pleasant and welcoming as customer satisfaction and retention is my prime concern Ensure that the menu is available and in good physical condition.  Direct or escort quests to their seats.          Relation Officer    September 2013   to   March 2014     Company Name   Ôºç   City  ,   State      Compiled information for reports and filed documents to be distributed to related offices and provinces.  Traveled to provinces once a week to assess the situation of each area and draft reports accordingly.  Assisted manager with administrative duties as necessary.  Translator, Legal and Cultural Adivsor.          International Security Assistant    January 2011   to   January 2013     Company Name   Ôºç   City  ,   State      Provided live and direct translation between Farsi (Daro), Pashto, and English for American military personnel in official meetings with regional governor, police headquarters, ANCOP (Afghan National Civil Order Police), CDP (Community Development Program) local chiefs, elders, municipality, Education Department of Kunduz Province in order to ensure security and implementation of infrastructure projects throughout the province.  Translated confidential government/military documents, letters of complaint from civilians, and other classified information while maintaining exceptional levels of confidentiality.  Maintained line of communication with management through recordkeeping and other administrative processes.          Case Researcher    January 2010   to   January 2011     Company Name   Ôºç   City  ,   State      Provided holistic and comprehensive case management services to all clients.  Maintained a caseload of families and met with each client weekly for up to 12 months.  Input accurate and complete client data into the agency database.          English Instructor    January 2005   to   January 2007     Company Name   Ôºç   City  ,   State      English Language Center	Puli Khumri, Afghanistan.  Instructed English as a Second Language and taught students conversational and written English.  Maintained meticulous lesson plans including reasonable tasks and homework assignments for students and prepared monitoring reports for the course manager.  Participated in professional development opportunities and applied concepts learned to classroom and institute activities.          LEGAL AID    January 2008   to   January 2011     Company Name   Ôºç   City  ,   State      Provided legal aid to civil societies, voluntary organizations and individuals working across the country espousing the cause of improving the rights of children.  Offered door to door legal advice to impoverished community members, communicating advanced legal concepts using layman's terms to facilitate understanding.  Closely coordinated with government bodies entrusted with the care and protection of children, including instructing the State Legal Services Authority to ensure appropriate legal action against offenders of child labor, human trafficking, and other forms of child abuse.  Prepared complex reports and legal drafts, ensuring full compliance with agency requirements and tight deadlines.          SERVICE    January 2008   to   January 2011     Company Name   Ôºç   City  ,   State      Conducted seminars and presentations regarding the importance of small family size, health education, and financial literacy.  Facilitated success of social service programs aimed at improving the status of women.  Aided in relief and rehabilitation efforts during periods of national calamity.          Education      Bachelor of Academic Law   :   LAW  ,   4    J.S.S Law College

	Mysore   Ôºç   City  ,   State  ,   India            Languages    I am fluent in English, Pashto, and Daro and have advanced speaking abilities in Hindi. In the past, I have translated between Farsi (Dari), Pashto, and English for American military personnel. Additionally, I taught English as Second Language at an English Language Center in Puli Khumri, Afghanistan.      Skills     administrative, administrative duties, agency, case management, client, clients, customer satisfaction, database, Fluent in English, English, Farsi, financial, forms, government, health education, Hindi, instructing, Legal, lesson plans, letters, meetings, Excel, Microsoft Office, PowerPoint, Word, personnel, Police, presentations, prime, processes, speaking, rehabilitation, seminars, translation, Translator, Urdu, written    "
ADVOCATE,"         DISTRICT MANAGER       Summary     I am seeking a setting in which I can expand on and use my sales and management experience. I have a outstanding track record of exceptional customer service, pro-active business strategies and award winning sales. My passion is leading teams to success through employee engagement. I look forward to using my marketing and sales skills to work with and grow with your team.       Highlights          I have trained in and used ABA.  Trained yearly in Autism Spectrum disorder.  Trained and experienced in the use of Basic Language and Learning Skills (ABLLS).  I am flexible and able to adapt and achieve my goals in various settings as I have done in home, school and community.  I am experienced in methods of data collection including trials that are used to record the progress of the child.  Direct and plan curriculum for camp programs and special activity days in a creative manner.  Work with children, families and staff.  Communication skills include speech, written reports and graphs showing achieved objectives.  I have an enormous amount of patience which I have found to be very useful in working with any population of children, especially those children diagnosed with Autism.  I have hold district and regional awards for effective management of labour, revenue and over all productivity.  I have computer knowledge and skills that I use every day to record and track expenses, labour and all aspects of the business.  I enjoy a challenge and often set goals for my self and staff above that of the company.      Staff development & team engagement  Effective management of P & L for multi sites & portfolios  Skilled in SWOT analysis  Effective computer Strategic planning   and skilTeam building  [Report type] reports expert  Multi-site operations  Multi-unit operations management  Staff retention  Relationship building  Quantifiable revenue increases  ls for every day use to track and record labor expenses, profits and all aspects of the business  Strategic planning and problem resolution  Outstanding customer service  Hiring, coaching and developing high performing teams            Accomplishments      I am seeking a setting in which I can expand on and use my sales and management experience. I have a track record of exceptional customer service, pro-active business strategies and award winning sales. My passion is leading teams to success through employee engagement. I look forward to using my marketing and sales skills to work with and grow with your team  Spearheaded an employee engagement program, resulting in employee and costumer retention.Boosted customer satisfaction ratings by 10% in under 9 months.  Grew revenue by 20% over previous year in my first year by spearheading development of high quality service delivery, employee engagement & building brand awareness in the market.  Took three under performing stores from negative EBITA to positive EBITA performance in under 12 months.        Experience      District Manager      Mar 2012   to   Current      Company Name   Ôºç   City  ,   State    My responsibilities as a district manager for Knowledge universe included overseeing 6 early child education centers located in Long Island New York. During my two years with Knowledge Universe I focused my district around improving financial results, elevating program quality & brand recognition and building team engagement. accomplishments while at Knowledge universe include moving two negative ebita centers to positive ebita in a 12 month period, opening a new center in fall of 2014 & five centers pursue NAEYC accreditation.         Director     Aug 2007   to   Oct 2012      Company Name   Ôºç   City  ,   State    NY My duties as director of the Tutor Time center includes, caring for the health, welfare, diet, and nurture of the children while they are in the center; curriculum and program development; recruiting, training, and supervising staff; to plan, coordinate and lead the activities and learning of the Child Care Center, and maintaining records. I also hold and maintain the NYS child care license. In the three years as director I have increased revenue and enrollment at the school. I reduced the cost of labor and expenses by effectively managing the center.        Area Manager      Oct 2012   to   Mar 2013      Company Name   Ôºç   City  ,   State    My duties as area manager of The Learning Experience include overseeing nine franchise owned schools.  I am responsible for collecting monthly financial reports as well as conducting audits of child care manager, bank deposits, and employee & student files.  Working with the franchise owners I set financial budgets & enrollment goals for each of my nine schools. I evaluate the centers to ensure the TLE brand is represented and maintained to company standards.  I review the monthly director report & approve school newsletters.  I support the school in licensing compliance.  I address parent complaints & concerns. I set marketing goals and provide support in touring & enrollment.        Director     Jan 2006   to   Aug 2007      Company Name   Ôºç   City  ,   State   My duties as director of the Good Shepherd Child Care center includes, caring for the health, welfare, diet, and nurture of the children while they are in the center; curriculum and program development; recruiting, training, and supervising staff; to plan, coordinate and lead the activities and learning of the Child Care Center, and maintaining records as required by the department of Public Welfare. I also write grants and organized fundraisers and trainings       Teacher     Jan 2005   to   Jan 2006      Company Name   Ôºç   City  ,   State   My duties at West Houston Charter School include teaching science, math computers and art to sixth seventh and eighth graders. I have written lesson plans, planned creative projects and monitored students behavior. I was required to communicate frequently with parents and members of staff. I have worked closely with the special education department to meet the needs of my students that need modified academic and behavior plans.       Assistant Director     Jan 2004   to   Jan 2005      Company Name   Ôºç   City  ,   State   As the assistant director of a private pre-school I had many duties. I opened and closed the school. I monitored the school to make sure we were in compliance with state child care and health laws. I trained and monitored staff on a daily basis. Writing curriculum for academic programs for ages two through six that built reading and writing skills was primarily done by myself. I lead staff meetings, planned special events, communicated with parents, and gave tours to promote and sell spots at the school.       Youth Advocate Programs     Jan 2000   to   Jan 2004      Company Name   Ôºç   City  ,   State    I was responsible for implementing the treatment plan for children with various disabilities including autism. I spent four years working one on one with an autistic child. I have worked on behavior modification, attending skills and overall social skills. I have collaborated with a team of individuals in developing the best approach to implementing the treatment plan. While employed by Youth Advocate Programs I received yearly training on Autism Spectrum Disorder as well as training in CPR and CPI. I was also trained in behavior modification. I performed my work duties in many different settings including community, school and the home.        SUBSTITUTE TEACHER     Jan 1999   to   Jan 1999      Company Name   Ôºç   City  ,   State   Implemented and the work plan of the absent teacher. Oversaw activities of students and maintained a safe learning atmosphere.       ASSITANT STORE MANGER     Jan 1992   to   Jan 1996      Company Name   Ôºç   City  ,   State    I supported the manager in the duties of the kiosk. Displayed and sold merchandise to customer. Helped achieve stores sales goals.         Education      Bachelor's  ,   social work   1995     State University of Stony Brook   Ôºç   City  ,   State  ,   US   Bachelor's of social work 1993-1995 State University of Stony Brook Stony Brook, NY Member, Gold Key Honor Society. Served a two year internship that involved working with children of various ages in a homeless shelter and group homes. Served as director of a summer camp program for homeless children. Created the plan for the summer program and supervised staff.       Associate's     1993     Suffolk County Community College   Ôºç   City  ,   State  ,   US    Associates degree 1991-1993 Suffolk County Community College Brentwood, NY        Certifications    CPR CPI ABA      Professional Affiliations     Gold Key Honor Society. Served a two year internship that involved working with children of various ages in a homeless shelter and group homes. Served as director of a summer camp program for homeless children. Created the plan for the summer program and supervised staff  Fundraising for Twirling & Dance association and other local West Islip school organizations. Help organize and promote fundraising efforts of non profit groups.         Skills     Training, Recruiting, Sales, Sales Goals, Cpr, Therapeutic, Teaching, And Sell, Assistant Director, Basis, Writing Skills, Audits, Budgets, Financial Reports, Marketing, Tle, And Sales, Award, Collection, Customer Service, Data Collection, Employee Engagement, My Sales, Patience, Progress, Receptionist, Retail Sales, Sales And    "
ADVOCATE,"         HEALTH COACH            www.linkedin.com/in/caitlinmaska truefoodandwellness.com       Professional Summary     Driven and compassionate health and wellness professional with eight years of experience. Accountable, organized, and responsible with a strong focus in health education, clinical nutrition and exercise physiology.       Education and Training      Master of Science  ,   Applied Clinical Nutrition   2014     New York Chiropractic College   Ôºç   City  ,   State      Outstanding Academic Achievement, overall GPA 4.0        Master of Science  ,   Exercise Science   2008     State University of New York at Buffalo   Ôºç   City  ,   State      Outstanding Academic Achievement, overall GPA 3.87        Bachelor of Arts  ,   Biology   2004     State University of New York at Geneseo   Ôºç   City  ,   State            Professional Experience      Health Coach     Mar 2012   to   Current      Company Name   Ôºç   City  ,   State    - Provide health coaching to employees of multiple corporate clients (e.g., Procter & Gamble, The Hartford).  - Collaborate with participants using motivational interviewing and an evidence-based approach to develop a health goal and action plan geared towards behavior change.        Clinical Nutritionist and Exercise Physiologist, Owner     Aug 2011   to   Current      Company Name   Ôºç   City  ,   State    - Promote awareness of current health and wellness research, news and content through social media.  - Provide nutritional consultation and exercise prescriptions to clients.        Speaker/Health Educator     Jul 2011   to   Current      Company Name   Ôºç   City  ,   State    - Present health and wellness seminars.  - Perform biometric assessments (i.e., height, weight, BMI, body fat percentage) and review lab results (e.g., cholesterol and blood glucose).        Health Educator     Jun 2011   to   Feb 2012      Company Name   Ôºç   City  ,   State    - Assisted participants in developing health goals and behavior change.  - Collaborated with a team of social workers, dietitians, pharmacists, and behavioral health specialists; made referrals as needed.        Fitness Director     Jan 2010   to   May 2011      Company Name   Ôºç   City  ,   State    - Developed and coordinated fitness programs based on the needs of the population.Tracked participation and health assessment data to evaluate progress.  - Organized and executed timely and successful marketing campaigns for programs. Created marketing materials to promote programs (i.e., brochures, flyers, and postcards).  - Composed and edited monthly and quarterly newsletters.        Health Project Coordinator in Exercise Physiology     Dec 2008   to   Dec 2009      Company Name   Ôºç   City  ,   State    - Coordinated the day-to-day operations of a research study (The effects of an aerobic and resistance training program on fatigue experienced by breast cancer patients undergoing radiation treatment).  - Managed operation of the PEAK (Physical Exercise and Kinesiology) Laboratory.  - Performed exercise testing on eligible patients that consented to study.        Clinical Support Assistant     Feb 2005   to   Dec 2008      Company Name   Ôºç   City  ,   State    - Collaborated with a multidisciplinary team on a daily basis to help assist in the care of patients on the bone marrow transplant unit.  - Performed administrative duties including triaging phone calls, managing appointments and lab order entry.        Publications     ""Why Pilates Exercises are Your Best Solution for Super Toned Abs,"" WatchFit-- Oct 2014   ""The Perfect Gluten-free Bread Recipe to Truly Satisfy Your Taste Buds,"" WatchFit-- Oct 2014   ""A Gluten-free Apple Crisp Recipe that Does Not Compromise Taste,"" WatchFit-- Oct 2014   ""Ten Foods that Decrease Inflammation and You Didn't Know About,"" WatchFit-- Sept 2014   ""Five Delicious Healthy Eating Recipes on a Budget,"" WatchFit.com-- Sept 2014       Skills     Health promotion, nutrition counseling, exercise testing & prescription, health and fitness speaker, Microsoft Office (Excel, PowerPoint, Word)       Certifications     American College of Sports Medicine Registered Clinical Exercise Physiologist  American College of Sports Medicine Certified Cancer Exercise Trainer  American College of Sports Medicine Certified Personal Trainer    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT           Summary     Results-driven and highly skilled (business development)account manager and marketing professional with over 10 years of experience developing and executing customized account plans to increase sales volume, market share, and relevance in the marketplace. Provide strategic value to customers including leveraging trends in customer industries/marketplaces to shape solutions and approaches driving overall business development. Open and clear communicator with demonstrated strategic vision and disciplined execution.       Highlights          Relationship Building  Networking  Sales/Market Analysis  Strategic Planning  Adept at Closing Sales  Budget Development      Business Development¬†  Account Management  Analytical Problem Solver  Profit Optimization  Cost Efficiency  Training and Development            Accomplishments      Grown sales revenue 85% in a depressed oil and gas market, consistently exceeding sales goals. (SunnySide Supply)  Personally responsible for 100% of Erect-A-Step sales and 40% of overall company sales. (SunnySide Supply)  Handle the highest volume/revenue accounts in assigned territory. (SunnySide Supply)  Have obtained promotions and management opportunities faster than expected by employer. (SunnySide Supply and Davison)  Won award for ""Rookie Sales Director of the Year."" (Davison)  Consistently exceed sales quotas and always in the top 10% of the sales team. (Davison)  Successfully expanded account base from 2 to more than 50 accounts. (Amore Limousines/Morgan Coach)  Led sales team to grow revenue from $50,000 to $1.3 million in 6 years. (Amore Limousines/Morgan Coach)        Education      Bachelor of Science   :   Marketing and Legal Studies in Business  ,   2006    Duquesne University   Ôºç   City  ,   State              Experience      Business Development    September 2014   to   Current     Company Name   Ôºç   City  ,   State      Responsible for overall company branding and marketing at trade shows and industry organizations.¬†  Business Development role responsible for obtaining new customers and building current customer base to increase sales revenue across all product lines throughout the company.  Manager of premium product line called Erect-A-Step, covering the Northeast as a service territory.  Grown Erect-A-Step sales revenue 85% in a depressed oil and gas market.  Build strong relationships with new and current customers.  Operate as a stand alone business within SunnySide Supply, therefore responsible for day to day operations, which includes: prospecting, customer contact, qualifying customers, presentations/demos, quoting, sales, follow-up, inventory management, and logistics.  Perform field measurements to determine customer needs.  Design/Configure platforms and crossovers per customer needs to meet OSHA regulations.  Evaluate/Forecast customer revenue potential.  Manage and direct inside Erect-A-Step team.          Director of New Products    March 2013   to   August 2014     Company Name   Ôºç   City  ,   State      Create strategies to develop and expand existing customer sales, which resulted in a 30% increase in monthly sales.  Maximize operational efficiency by coaching staff on various customer service initiatives.  Maintain friendly and professional customer interactions.  Emphasize product features based on analysis of customers' needs.  Make an average of 75 calls/appointments per day to grow and maintain customer base.  Very strong at building rapport and a bond with clients to increase sales and volume.  Earned an elevated position as a ""Statistical Tracker.""  Compile and report sales statistics as requested by management to maximize sales efforts of the team.  Collaborate with colleagues to exchange selling strategies and marketing information.            Respond to all customer inquiries in a timely manner.          Director of Sales and Marketing/Business Development Manager    May 2006   to   March 2013     Company Name   Ôºç   City  ,   State      Created sales and revenue-generating opportunities in new markets to improve the bottom line.  Developed strategies to position the business to shape and capitalize on emerging customer and market needs.  Identified and solved complex problems that impacted sales management and the direction of the business.  Cultivated strong professional relationships with industry partners by creating focused campaigns to drive long-term business development.  Developed and implemented strategic marketing plans for the business.   Launched a thriving transportation service, building revenue from $50K to over $300K in the first three years and a minimum 15% increase in revenue each year after.  Oversaw front-office operations and provided superior customer service.  Built a client√®le supported by 30% referral business which resulted in daily interaction with current and prospective clients.  Managed all aspects of day-to-day operations as a multi-site manager of Amore Limousines, Morgan Coach & Tours, LLC, and 2 Sisters Travel, Inc.  Finances: accounts payable/receivable, invoicing, forecasting, budgeting, and sales strategy.  Managed/supervised a total of 26 employees.  Facility rental/maintenance.  Authored professional correspondence to customers and vendors.  Created special promotions, wrote/designed print and outdoor advertising, created campaigns for trade shows, and coordinated all media buying.  Prepared reports for sales, expenses, and maintenance ensuring full compliance with company, federal, and state requirements and tight deadlines.  Concentrated on acquiring university and corporate contracts.  Won 8 university and 43 corporate contracts over many competitors.  Increased client base resulting from secured contracts.            Business Development Associate    January 2003   to   May 2006     Company Name   Ôºç   City  ,   State      Developed and implemented cold calling strategies to increase client base.  Identified market trends to maximize revenue.  Focused on customer retention to maintain market share.  Built long-term client relationships to position the business for growth.          Leadership Roles        Member of Board of Directors, The Consortium for Public Education, 2010-Present.          Ongoing Community Service Initiatives        Student of the Month Program, Turner Elementary School, 2004-Present.                                                                                                  Created and operate the Student of the Month Program. Monthly ""limo lunches"" are donated for the Student of the Month program.  Read-A-Thon Program, Evergreen Elementary School, 2007-Present.  Created and operate the Read-A-Thon program. Quarterly ""limo lunches"" are donated for the students that read the most books in each contest period.       "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT           Executive Profile    Over 17 years of demonstrated operational, consulting and architecture experience in IT development, implementations and architectures with a proven background in capturing new business ranging from $1 Million to over $1.5 Billion Total Contract Value.  Experienced leader with strong business and technical skills.  Successful track record of supporting bid analysis and decomposition of requirements to provide strategic IT architectures that meet demanding functional, financial and technical needs while meeting security requirements.  Provides technical leadership in the areas of transformations, strategies and implementations to bring demonstrable value to streamline IT spend and reduce the TCO of IT.      Skill Highlights          Project management  Leadership/communication skills  Client account management  Business development      Customer-oriented  Market research and analysis              Professional Experience      Business Development    January 2013   to   January 2014     Company Name   Ôºç   City  ,   State      Served as business development and principal solution architect consultent for Elevate Technology Solutions - Federal Practice.  Captured activities included opportunity assessment, pipeline qualification and development, customer relationship building, teaming partner selection and negotiation, vendor evaluation, cost and schedule pursuit estimation, executive management reviews and project planning.  Managed bid efforts by executing all phases of the capture lifecycle process.  Provided regular briefings to executive management concerning overall pipeline status and also updates to specific capture pursuits.  Lead adjacent growth and new growth strategies in white space areas.  Worked all phases of the proposal lifecycle - from opportunity identification and customer relationship building to partner selection, development and delivery.  Researched and developed clients and executed customer call plans to shape program requirements early, increase customer intimacy and improve our position within the target agency.  Identified potential Source Evaluation Board (SEB) members and developed call plans to effectively influence key decision makers.  Developed relationships with key teaming partners and major software vendors that compliment our solution sets.  Led competitor black hat assessments and related PTW activities.  Deals Won include: United States Agency for International Development (USAID) - Engineering of Information Technology Infrastrucutre and Systems, USAID M/CIO PIV & NPE, U.S.  Securities and Exchange Commision National Exam Program Support Services, SEC Neat Pi, SEC Office of Compliance Inspection and Examination: Analytics Support; Asset Verification Support, eDiscovery and Exam Management Support.          Senior vArchitect (Senior Solution Architect)    January 2012   to   January 2013     Company Name   Ôºç   City  ,   State      Direct internal, parent and partner Program Capture and Business Development teams responding to RFI, RFQ, RFP and unsolicited proposals that lead to successful capture of new business opportunities.  Deals won include: CSC/ Eagle Alliance, Boeing, Lockheed Martin, NASA, MHS Army and Navy.  Engage clients at the Cxx level to articulate all aspects of VCE offerings including Cloud-based Products and Services including presenting the value proposition and company roadmap through onsite, phone, and WebEx presentations Architect innovative technical solutions to meet the needs of both Public Sector and Federal Systems Integrators increased IT requirements while supporting reduced IT budgets, including developing Proof of Concept and technology demonstrators in the Cloud Computing space Authored pre-sales documentation to include SOW's, SLA's, Economic Impact Calculator, Project Proposals, Product/Service Costs and White Papers.  Lead technical business development of key accounts, providing technical and strategic solution architectures for VCE, Parent Company and Client needs.  Design Cost Modeling of solutions for various bids across multiple client verticals, managing partners and sub-contractors throughout the bid process, mapping requirements to solutions providing a cohesive solution, lead proposal text authoring and review of proposal documents with VCE and parent companies including Cisco, EMC and VMware.          Principal Business Architect Leader    January 2009   to   January 2012     Company Name   Ôºç   City  ,   State      Identified business targets, gathered, assessed and qualified requirements, prepared cost models and developed proposal artifacts including SOW, WBS, CONOPS, BOE, LOE and SLA for pursuit and successful capture of new business Public Sector opportunities.  Developed operational and technical strategies and solutions for CSC's North American Public Sector.  Areas of expertise include Cloud Computing, Service Desk, Desktop Support, Network Monitoring and Communication Network Services which are now part of the NPS New Business Service Offerings and Standard Operating Procedures (SOP).  Developed key relationships and teaming agreements with federal prime government contractors, small business subs and technology vendors that lead to streamlined processes to go after large federal business, capturing several business opportunities for CSC NPS.  FY 2011 CSC Main Thrust New Business deals won (TCV): $461 Million- US-Visit (Eagle), $100 Million- GSA FAS Hosting (Alliant), $192 Million- Maryland Medicare & Medicaid (MERP), and $300 Million- DHS Work Place as a Service Cloud Computing (Eagle).          Senior Sales Engineer    January 2007   to   January 2009     Company Name   Ôºç   City  ,   State      Effectively demonstrated product solutions through presentations, both on-site and web conference, marketing campaigns and new media advertising for capture of opportunities for over 200 diverse accounts within Commercial, Non-Profit and Government Contracting organizations including U.S.  Based and International customers.  Developed and executed tactical win strategies including Reduced Costs, Productivity Improvement, Governance, Risk & Compliance, Business Continuity and Disaster Recovery Managed business solutions, responding to various RFP, RFI, and RFQ that lead to a 60% win ratio over a two year period.  Boosted potentiality of securing high-value client accounts through business development & relationship building skills, advancing organizational objectives as a Subject Matter Expert.  Customer requirements often met or exceeded by providing tremendous cost savings and ROI.  Sold over 1,000 licenses, 300 WAN Optimization Devices and 5 Global Managed Service Contracts within 24 month period, leading to exceptional performance of exceeding 150% OTE.          Senior Information Technology Consultant    January 2002   to   January 2007     Company Name   Ôºç   City  ,   State      Performed program management oversight of implementation plan, timelines, issues, risks, and successes to maintain a portfolio of projects.  Assess results, determine and implement risk mitigation solutions.  Through effective business development strategies, worked closely with client stakeholders to understand emerging customer needs, gain competitive positioning and requisite capabilities to successfully capture new business opportunities including North American Call Center, Global Managed Desktop Services and End User Field Support for Pfizer Executives.  Effectively demonstrated project management and leadership skills to develop and implement several technical solutions based on ITIL and Six Sigma standards.  Managed design and implementation of new Remedy IT Service Management to track change, incident and problem management services.  Through research, best practices, industry standards, saved customer Business Units over 60% in technical systems implementation costs with a total savings projected to more than 150%.          Systems Engineer    January 1999   to   January 2002     Company Name   Ôºç   City  ,   State      Configured and maintained Windows NT Server & Win2k for corporate, production, and test environments including both servers and client upgrades.  Tested and installed all server and client applications and designed technical installation procedures for implementation of Market data applications.  Led team developing Help Desk, supporting LAN network and end-user client base of +250, end result was launch of a 24/7 Market Call Center for support.  Implemented Data Center environment to include Disaster Recovery and Production environment.  Reduced over 45% costs of IT Operations by implementing processes, methodologies and procedures based on industry standards.          Regional Account Manager    January 1997   to   January 1999     Company Name   Ôºç   City  ,   State      Successfully established relationships with new accounts in multi-regional territory.  Managed account base of over 267 (1999), which is an increase of 219 accounts from 1997.  Developed strategic referral system which provided continuous leads for new business development.  Received ""President's Club Award"" for two consecutive years.  Achieved Top Account Manager Status from 1997 Q2 - 1998 Q2.          Education      EMC Isilon Scale-Out Storage, 2013 EMC E20-322 Solutions Design for Technology Architects, 2013 EMC Information Storage and Management v2, 2013 EMC Storage and Information Infrastructure Solution Design Concepts v6, 2013 Architecting VCE Vblock Infrastructure Platforms, 2012 Architecting VCE Vblock System 100, 2012 Architecting VCE Vblock System 200    :     1 2012    Strayer University                  Bachelor of Science   :   Information Systems      Information Systems        Certifications    SBA 8(a) Certification *estimated 2015* ITIL v3 Foundation Certificate VMware Technical Sales Professional 5 (VTSP 5) VMware Sales Professional 5 (VSP 5) VMware - MGMT (Management 5) Riverbed Certified Solutions Professional Palo Alto Networks Certificate CompTIA A+ Certificate CompTIA Network+ Certificate Castle Rock SNMPc Certificate       Skills    A+, advertising, Architect, Army, articulate, Agency, budgets, business development, business solutions, Calculator, Call Center, Cisco, competitive, Concept, Contracts, Client, clients, delivery, Disaster Recovery, documentation, executive management, Government, Help Desk, Information Technology, ITIL, ITIL v, LAN, Lockheed Martin, MGMT, managing, marketing, Market, Exchange, Office, win, Win2, Windows NT Server, Modeling, Navy, Neat, negotiation, Network, Networks, new business development, new media, Optimization, organizational, positioning, presenting, presentations, prime, processes, Profit, program management, project management and leadership, project planning, Proposals, proposal, relationship building, research, RFI, RFP, Sales, Securities, servers, Six Sigma, SLA, SOP, strategic, Technical Sales, Desktop Support, White Papers, phone, upgrades, WAN   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT       Professional Summary    Seeking meaningful, part to full-time employment with an organization that could benefit from my professional experience with business development, management, and training business support.      Core Qualifications          Years of advertising and marketing  Years of experience developing and maintaining a marketing plan and budget  Years of experience of staff training and on site coaching  Maintain great working relationships  Use out of the box thinking to find solutions to very complex issues  Years of experience on product development and launch in to the marketplace  Skilled at design software such as inDesign, Illustrator, Photoshop  Maintain great attitude in stressful times  Versatile with various personality types  Mentoring spirit - love to see others succeed!  Open mind to change  Open to learning and continuously improving              Experience     01/2012   to   01/2014     Business Development    Company Name   Ôºç   City  ,   State      Developed start up budget of $500,000 for new business, corporation  Collaborated with business partners in design and creation of entire business concept  Developed logo, menus, designed advertisements, radio spots, flyers, cards, etc. for marketing new business  Created cost controls  Interviewed, hired and trained entire staff  Created and maintained strong regular clientele  Personal interaction with guests  Identified and solved areas of concern for guest recovery  Operations  Lead in running operations  Ongoing coaching of staff  Financial management of business  Helped create marketing materials to grow business  Met and maintained all state requirements and regulations  Food safety regulations and procedures  Bar liquor license laws and regulations  Lead management team  Oversaw payroll and bookkeeping  Created and maintained social media including ongoing website changes  Set up and maintained an entertainment schedule, budget and promotional materials  Implemented employee incentive programs  Developed and executed guest loyalty programs  Purchasing Manager  Maintained weekly inventory  Oversaw weekly ordering of all food and supplies necessary to run the operations  Ran weekly meetings with chefs, and partners to strategize and implement new ideas and programs  Established and maintained cost controls and profit analysis  Collaberated with national brands to help brand their product with ours  Teamed up with national brands to promote events with POS materials, giveaways and specials  Partnered with major suppliers on rebate programs, contract negotiations and identifying cost savings  Worked with major suppliers to figure plate cost to identify profitable and non profitable items and menu placement         01/1985   to   01/2011     Business Management    Company Name   Ôºç   City  ,   State      Lead management team  Developed guest loyalty programs  Developed guest satisfaction procedures  Developed and implemented policy and procedure manuals  Created recipe guides and plating procedures for 14 units to maintain consistency  Created all print and marketing materials  Created and maintained social media and maintained website changes  Corporate Trainer  Lead in training, motivating, and coaching of over 1000 staff members  Help others to see the potential in themselves  Help others to take the steps necessary to advance in the company  Developed training manuals  Developed job descriptions for every position within the company  Worked with chefs to create recipes and specials to keep things fresh while maintaining cost controls  Retail Product Development  Help develop retail product, packaging and labels  Helped worked with food processing authorities to establish shelf stability, ingredient and nutritional information for labels  Helped worked with retailers to establish brand in the market  Big box stores  Retail grocers  Convenient stores  Met with national buyers to sell products  Developed promotional and sales programs  Created POS material  Presented annual deals and purchase incentives  Set up co-marketing with national brands  Participated in product demos  Took product to national food shows  Represented product in national cooking competitions          Education     1994     Bachelor of Science  :   Biology    1994 Graduated UNM - Bachelor of Science Degree with a major in Biology         Professional Affiliations     Juvenile Diabetes Foundation  American Heart Association  Make a Wish Foundation       Skills     Coaching, Cost Controls, Marketing, Point Of Sale, Promotional, Advertising and Marketing, Sales, Business Management, Cooking, Corporate Trainer, Food Processing, Packaging, Plating, Product Demos, Product Development, Retail, Retail Marketing, Sales Programs, Training Manuals, Budget, Business Development, Purchasing, Financial Management, Food Safety, Incentive Programs, Inventory, Operations, Ordering, Payroll, Purchasing, Purchasing Manager, Fundraising, Great Attitude, Illustration, Marketing Plan, Mentoring, Photoshop, Solutions, Staff Training    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT       Career Overview     Detail-oriented professional with a business mindset and an extensive operational background obtained through diverse industry experience in banking, loss prevention, health and wellness, and retail offering innovative methods of efficiency meant to benefit individuals at all levels of business.       Technical Skills        Skills    Experience    Total Years    Last Used    Microsoft Office (Excel, Word, PP)    Expert    10+    2016    Google - Analytics    Intermediate    2    2016    SQL    Intermediate    1    2014    Outlook    Intermediate    6    2014          Accomplishments      Quality Control ¬†     Increased database ease of use and efficiency by 10%.    Operational Management ¬†   Identified, recommended and prioritized new database features, stored various SQL query statements, and applications in conjunction with business leaders, department managers, and administrative staff.  Developed, implemented, tested, debugged and documented various systems (ie: live chat, updated database applications, IVR and automated telephone dialers).    Client Interface ¬†   Collaborated with programmers to create various forms and account interfaces that are easy to navigate, and are mobile friendly.  Improved client relationships and performance predictability through shared business and technical perspectives and agreed expectations.    Team Collaboration ¬†   Weekly brainstorm on how to increase efficiency at all levels of business, such as appropriate system upgrades and team best practices.         Work Experience     08/2015   to   Current     Business Development    Company Name   Ôºç   City  ,   State      Identify areas of opportunity within the business to create solutions to increase efficiency and productivity (including the improvement of the internal process and increasing revenue).  Strategic planning of content, promotion, and engagement.  Monitor and report on website and ads traffic and performance.  Worked with clients to analyze advertising needs and applied appropriate solutions within each organization's budget.  Current project: working hand-in-hand with website owner for a complete website overhaul. Includes, website redesign and upgraded functionality, development of a brand new directory utilizing an original database, and the development of an application framework that will serve as an accompanying mobile app to the website.  Create and update Media Kits (comprehensive and one sheet).   Coordinate seasonal markets (assist in vendor selection, monitor payments of tables, direct table placement at venue, and coordinate all sound and lighting checks).         05/2014   to   08/2015     Operations Manager    Company Name   Ôºç   City  ,   State      Establish and maintain all operational procedures and systems including the development of an in-house CRM/database via excel, sales strategy, brand development, and company wide best practices broken down by department.  Strategic budget planning by measuring and managing key operating metrics and sales KPI's.  Positively impact the business by effectively increasing the bottom line through decreasing business costs.   Oversee all day-to-day operations.  Formulate incentive plans for the sales team Implement changes requested by owner(s) to enhance the brand.         01/2014   to   12/2014     Systems Coordinator    Company Name   Ôºç   City  ,   State      Maintain the flow of information through the databases used including importing of information, analyzing information entered into the system using SQL to obtain data, and validate all users on a bimonthly basis to ensure quality.  Project Manager of Live Chat, implementation of Wazagua for use to our clients, install new clients into various databases, and monitor all legal documents being sent by our offices.   Assist in creating a variety of new reports within the main database used (CollEX) by storing SQL statements.  Endorse and deploy various automations to increase efficiency and productivity by evaluating systems performance.  Problem solve whenever necessary by troubleshooting office systems, facilitate communications between departments, and enforcing the policy and procedures as set forth by The Zellman Group.  Support a variety of company needs on a day-to-day basis including, but not limited to assisting in all departments whenever called upon, aid in developing new business ideas, maintain company policy and procedure manual, and validating expense reports.         05/2012   to   01/2014     Sales & Service Specialist    Company Name   Ôºç   City  ,   State      Provide sales and service support to customers with extreme care.  Refer all clients to appropriate partners including business, financial advisory, and mortgage solutions earning the #1 rank in the market with a range between 20%-27% customer engagement rate on a weekly basis (goal is 7%).  Deepen relationships by meeting and exceeding sales goals.  Assist in communicating key priorities and company initiatives to all staff members during staff meetings.   Mitigate risk through account analysis. Successfully prevented numerous fraudulent checks from entering the system.  Perform soft audits to help prepare associates prepare for quarterly reviews.  Enhance the brand through an elite level of customer service ‚Äì successfully raised banking center's level of professional treatment/customer engagement from the teller line and increase number of quality referrals by approximately 10%.   Graduate of the TOS Development Program  - a program for banking operations   Graduate of the Signature Series  - a program for personal and career branding         09/2009   to   04/2012     Assistant Manager    Company Name   Ôºç   City  ,   State      Open and close store, involving responsibilities of security/loss prevention, and cash handling.  Develop daily planners by generating daily gross and itemized goals along with an hourly projected analysis of the business.  Manage store's cash handling including, but not limited to, purchases, returns, voids, and no sales.  Perform safety and loss prevention audits on a daily basis.  Developed a Sales and Service Leader tracker to observe productivity made on a month-to-date and year-to-date basis that was rolled out metro-wide.  Improved Key Performance Indicators all around (+19% ADS, +11% IPC, +32% SPH) and decreased ratio of returns to sales from .19 to .14.  Facilitate proper communication between all levels of management (corporate and store) and sales staff.  Consistently motivate and drive the sales staff to exceed store goals through the delivery of performance reviews and evaluations.  Schedule shifts for sales associates and managers.  Oversee all hiring and training of new sales associates, with a careful intent for maintaining company expectations.   Lead seasonal store meetings involving educating sales staff on new product while revisiting and reaffirming core values of the company.  Direct all merchandising and marketing of the store, including floor moves every 2 weeks along with additional seasonal changes.          Education     2010     Bachelor of Arts  :   Sociology    Stony Brook University   Ôºç   City  ,   State  ,   USA      Member of LEG (legislation)-Schick  Resident Safety Program monitor  Telefund operator  Intramural sports - soccer, indoor soccer, basketball          Skills     Data analysis, Excel, Office, Outlook, Power Point, Works, Google, SQL, Strategic, Strategic planning, tables, troubleshooting, 65 WPM,  Advertising, Budget planning, Content Management, Contract Negotiation, Clients and customer service, Pricing       "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT           Career Overview     Committed and motivated professional with exceptional customer service and decision making skills. Extensive experience working with a diverse client base and delivering results. High-achieving professional possessing excellent communication, organizational and analytical capabilities. Background in business development, customer service and project management.       Skill Highlights          Problem resolution  Results-oriented  Meticulous attention to detail  Managing multiple priorities          Microsoft Office proficiency  Customer relations specialist  Employee training and development            Core Accomplishments      Data Organization ¬†   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.  Coordinated all department functions for team of 40 Increased office organization by developing more efficient filing system and customer database protocols.    Customer Service ¬†   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.    Planning ¬†   Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 40 employees.  Ensured staff was equipped with all necessary supplies and collateral for long distance travel.    Scheduling ¬†   Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork.        Professional Experience      Business Development    February 2015   to   September 2015     Company Name   -   City  ,   State      Responsibilities have included setting up new with vendors, manufactures and contractors by implementing effective networking and content marketing strategies.  Added value to marketing material by introducing creative advertising concepts.  Generated new sales opportunities through direct and telephone selling and emails.  Coordinated and managed major proposal processes from initiation to implementation.  Successfully established effective systems for record retention by creating database for daily correspondence tracking.Standardized department filing system to increase efficiency.          Service Manager    November 2014   to   February 2015     Company Name   -   City  ,   State      Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.  Interviewed, hired and trained new quality customer service representatives.          System Technology Specialist    November 2012   to   January 2014     Company Name   -   City  ,   State      Support customers with reconfiguring of system software.  Trouble shoot and repair systems in timely manner,  per customer contracts.  Assist with bringing new systems on line and training.          Project Manager    April 2012   to   November 2012     Company Name   -   City  ,   State      Define project scope, goals and deliverables.  Manage cost, schedule, and performance of project, while working to ensure the ultimate success and acceptance of the project.  Mentor staff consulting excellence and encouraged best practice of company standards.          Support Manager    April 2011   to   December 2011     Company Name   -   City  ,   State      Responsible for departmental staffing needs, performance management, training and development, and daily management of customer service employees.  Manage all service issues to customers satisfaction to 98%   Developed quality assurance program that reduced warranty calls by thirty percent in the first two months   realigned staging and routing process to create more steam lined operation, minimizing overtime first time service calls were completes at a 20% higher success rate maintain and track monthly reports customer satisfaction, warranty expenditure, outstanding work order reports.  Develop plan for sales department for reoccurring revenue   Member of  KAIZEN board Support all departments on an as needed basis.          Project Administrator     September 2006   to   December 2011     Company Name   -   City  ,   State      Responsible for creating and maintaining project records, hard and electronic copies, transmitting them accordingly to internal and or external customers.  Create and maintain budget reports on all active jobs  Supporting the project managers with any additional reports, scheduling, RFI's, purchasing, create and update job submittal packets and operation manuals coordinate training for internal and external customer.          Education      High School Diploma   :     1996    Denver High School   -   City  ,   State                General Studies      Front Range Community College   -   City  ,   State       General Studies         Skills     Active Learning, Client Relations, Computer Proficiency, Creative Problem Solving, Critical Thinking, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Internet Research, Letters and Memos, Minute Taking, Multi-Task Management, Organizational Skills,   Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Travel Arrangements,     "
BUSINESS-DEVELOPMENT,"         DIRECTOR OF BUSINESS DEVELOPMENT       Summary    SALES & BUSINESS DEVELOPMENT LEADER Sales & Business Development Leader with career track of driving substantial profit margin and sales growth through strategic leadership and client development. Noted record of delivering revenue growth through devising strategies, expanding market opportunities and establishing brand recognition. Recognized for ability to utilize innovative sales techniques to enhance business practices and improve productivity and profit results. Strengths in forging client and vendor relationships focused on driving bottom-line results and top-line performance.      Skills          Business Development & Sales Leadership *
  Client Development *   Strategic Planning *   Market Expansion Team   Building
 & Leadership *   Client Engagement *   Market Analysis/Competitive
Positioning *      Sales Presentations   Sales Forecasting *   Vendor
Sourcing/Relations *   Change Management *   Process Improvement *   Profit
Improvement              Experience     January 2014   to   January 2018     Company Name   City  ,   State     Director of Business Development        Director of Communications Progressed through roles based on performance and contributions.  Led the development of strategies and tactical plans for driving sales and market share growth.  Facilitated meetings with prospective and existing clients to conduct presentations and promoted event support and transportation services.  Held direct accountability for all activities related to new business development, market expansion and account management.  Partnered with executive leadership in devising strategic plans for expanding market and securing new business opportunities to maximize profit margin.  Utilized various sales techniques, including warm calling, cold calling and networking to secure new business.  Secured 4 new full-time accounts for event/transportation services, driving an 80% increase in business growth; achieved and maintained a 95% customer retention rate.  Drove an increase in customer satisfaction rate to 90% by implementing and executing client engagement initiatives, as well as providing close, personalized service.  Led the implementation of new systems and technologies to drive operational improvements, including VoIP system and Outlook email, both of which integrated with the Act! database system.  Spearheaded the transition from manual to electronic systems, driving 5% cost reduction.  Created and implemented numerous digital documents and forms to streamline operations, including written proposals, credit card authorization forms, transportation booking forms and workflow tracking sheets.  Designed and implemented an onsite valet operational, logistical and traffic flow plan for use at a new location.  Developed digital process for drivers to submit their hours and other information for billing usage.  Built and managed strong vendor relationships to support event logistics; increased vendor network by 20%, negotiating favorable contracts to maximize profitability.  Introduced a new staffing program, When I Work, which led to an increase in functionality and accountability and boosted overall employee participation and engagement.  Screened, interview and qualified all employees for hire, recruiting new candidates to support staffing needs.  Coordinated, supervised and managed teams of up to 30 responsible for coordinating and executing all logistics for large-scale private events.  Monitored driver qualifications to ensure compliance with DOT (Department of Transportation) requirements; created and maintained DOT ledgers to support auditing procedures.  Oversaw the planning of parking and transportation logistics for large public and parking events; coordinated ground transportation schedules and secured parking space as required.         January 2013       Company Name   City  ,   State     Inside Sales Representative        Executed sales activities across Denver market, qualifying and prospecting investors for high dollar oil and gas investments.  Utilized cold calling to identify and capitalize on potential new business opportunities.  Interacted with prospects to inform them of new and current drilling projects to secure new partner relationships.  Achieved 150% of weekly qualification quota by conducting 400+ cold calls daily, as well as exceeding established mailing target by 25%.         January 2009   to   January 2013     Company Name   City  ,   State     General Manager        Provided strategic leadership of operations at 2 retail locations, including production, performance, quality and service management.  Hired, trained, developed and managed a team of 12, providing ongoing coaching and support to ensure optimal performance.  Coordinated and maintained staff schedule to ensure adequate coverage.  Held accountability for inventory control, customer service, marketing and compliance management.  Drove 500% sales increase throughout tenure by introducing targeted marketing strategies and customer engagement initiatives.  Sourced and secured local vendors and negotiated favorable contracts, yielding ~$20K in annual cost savings.  Led the implementation of a new POS system and new labeling system to streamline retail procedures.  Implemented a new process management tracking system to ensure accurate inventory control.  Built relationships with outsourced marketing team to develop print advertisements and marketing strategies.  Partnered with IT team to build a new website for driving brand exposure and potential client reach.         January 2008   to   January 2009     Company Name   City  ,   State     Assistant Manager        Supported the attainment of daily goals by assisting in overseeing the coordination and execution of sales, customer service and inventory management functions.  Supervised and support a team of sales associated, training and coaching them on sales and marketing techniques.  Tracked shipments and inventory levels, developed promotional marketing campaigns and monitored sales to ensure overall performance.  Exceeded challenging sales goals by 30%+ by promoting and upselling products.          Education and Training          UNIVERSITY OF COLORADO   City  ,   State       Bachelor of Arts  :   Business Administration    Business Administration        Skills    account management, streamline, business development, cold calling, compliance management, inventory management, inventory levels, inventory control, logistics, mailing, marketing strategies, process management, sales, VoIP     "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT ANALYST       Summary     Extensive Analyst experience with emphasis on Business Development and Data Analytic    Ambitious, detailed-oriented Business Professional with a high degree of
mastery in analyzing complex business objectives and meeting deadlines under pressure. Urgently adapts to challenges and changing environments. Achievement-driven with a demonstrated history of exceeding development requirements and problem solving. Top-preforming at providing financial support and cultivating lasting customer relationships.        Key Skills          Business process improvement  Excellent attention to detail   Advanced Adobe, Microsoft Excel, Word, and Power Point   Analytical and Tactical Planning  Flexible team player       Fast Learner   Strong Requirement tracing   Basic financial and operational reporting     Superb communication skills     Advanced problem solving abilities             Professional Experience     July 2016   to   October 2017     Company Name   City  ,   State     Business Development Analyst          Responsible for increasing leadership development for Entry Level Business Analyst (implementing best business practices, analyzing operation impacts and opportunities technology changes)   Worked with end users, administrators, stake-holders, and project managers to increase growth for clients by understanding objective requirements, utilizing workshops with cases and scenarios to communicate potential financial improvements, analyzing system root cause of defects, and task/workflows analysis   Verified metrics use to determine inefficiencies and areas for improvement through budget management, influencing business partner decision making, surveying and site visits   Reviewed  all tracked, analyzed and interpreted production trends that support data to ensure all necessary assignments and completions were achieved           November 2014   to   September 2015     Company Name   City  ,   State     Documentation Analyst        Solved time management inefficiencies with assisting customer service in all departments by 15%, while reviewing the accuracy and completeness of each departments expectations   Slashed administrative cost 10% by boosting company efficiency in the use of registrar's website with implementing enhancement of student documents   Improved organizational change strategies with support on documented process functions (Using Microsoft Excel and Word to track orders, deliveries, and receipt of goods)           May 2014   to   November 2014     Company Name   City  ,   State     Data  Analyst (Intern)         Learned how to analyze different stakeholder objectives and feedback through effectively communicating reports, interview and surveys with top financial analyst   Achieved basic financial and operation reporting  with assisting the coordination of Quality Assurance testers for end-to-end unit testing and post-production testing     Drafted financial and resource planning reports using optimization software such as¬†Oracle, SQL, JIRA, and SAP              Qualifications      Adobe, Customer Relations, Document reports, Budgeting, Cross-functional Team Leadership, Business Analysis, Access, Microsoft Project, Organization, Advanced Presentation, Project Coordinator, Python, Quality Control, Quality Assurance, Research, Developing other Business Analyst, Public Speaking, Negotiation, SAP, SQL, SPSS, Oracle         Education     May, 2016     University of Miami   City  ,   State       Bachelor of Arts  :   Economics and Pre-Law     Minors: Business Law and Marketing  Alpha Epsilon Pi - Social Officer; August 2013 ‚Äì May 2016      "
BUSINESS-DEVELOPMENT,"         DIRECTOR OF BUSINESS DEVELOPMENT       Summary    Customer service based marketer and administrative professional with hands on experience in sales, marketing, and operations. Known for being knowledgeable and supportive while providing clear and sincere communication. Dependable B usiness Development expert with  4 + years as a top sales performer in  medical ¬†market.¬†       Highlights          Communication  Problem solver  Strategic planning      Account Management¬†  Business Development¬†  Sales            Accomplishments      Sales    Surpassed all sales goals by 25% for east valley region.  Raised west valley region by 50%     Client Interface    Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.  Increased working network in territory to enhance sales performance.¬†     Finical Analyst¬†      Increased cost-effectiveness by  20 % through compliance enforcement and implementation of a new quality control system.  ‚Äã‚Äã   ¬†¬†‚Äã ‚Äã‚Äã       Experience     June 2015   to   May 2016     Company Name   City  ,   State     Director of Business Development        Strategic marketing¬†  Exceed budget goals by 150%.  Network of supporting physicians and case managers.  Recruit in-house physicians from referring hospitals.  Optimize financial reimbursement.  Led a team of six sales & marketing representatives.  Internal Operations.  Contract negotiations.         June 2014   to   June 2015     Company Name   City  ,   State     Physician Relations and Education/Marketing Liaison        Create and sustain strong relationships with referral sources.  Clinically reviewed referrals for placement.  Market to physicians, case managers, and patient families to inform them about their choice for long-term acute care.  Work with the sales team to co-market new territories and hospitals.  Present in-services to discuss the features and benefits.  Deliver excellent customer service and sincerity.  Promoted to Director of Business Development.         February 2013   to   June 2014     Company Name   City  ,   State     Clinical Liaison        Managed territory to gain/sustain strong relationships and build referral source.  Lead presentations to physicians and case managers¬†  Increased territories' admissions by more than 200%.  Assisted with hitting record census in the history of Restora Hospital.  Transferred to the west valley territory to assist with rebuilding relationships and raise census.  Hired and trained new liaisons.  Mended broken relationships in the territory and created new ones.  Raised census by 150% within a month's time.         August 2009   to   February 2013     Company Name   City  ,   State     Lead Monitor Technician/Health Unit Coordinator        Coordinate daily duties.  Administrative assistance.  Monitor cardiac rhythms.  Chart compliance¬†  Medical order completion..          Education     2016     Grand Canyon University   City  ,   State  ,   USA     MBA  :   Business Administration           2008     Arizona State University   City  ,   State  ,   USA     Bachelor of Science  :   Exercise Science    Small Business Minor¬†        Skills    acute care, administration, benefits, budget, business development, contracts, customer service, interpersonal, leadership, marketing, presentations, sales, finance, cultured, team work.   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER/STAFFING MANAGER       Professional Summary     Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Over 10 years of proactive and indirect diverse recruiting and staffing experience.       Education and Training     2003     Bachelor of Science  :   Health Science option in Health Management and Marketing    California State University of Hayward   Ôºç   City  ,   State  ,   United States            Skill Highlights          Staffing management ability  Proven patience and self-discipline  Relationship and team building  Staff training and development  Critical thinking proficiency  Compensation/benefits administration  Skilled negotiator  Account management  Excellent written and verbal communicator  Enthusiastic team player  Problem solving  Billing  Attention to detail  Recruiting and selection techniques  Proficient communicator     Contract review    Cold calling      Hiring recommendations  Interviewing  Strategic planning  Multi-tasking ability            Skills     ¬†Proficient with Microsoft Word, Excel, PowerPoint, Access and Outlook Express. ¬†Optimizer, WFX, Stafferlink, Healthtrust, and Bullhorn. Maintaining active databases of various hospital proprietary software technology systems.       Professional Experience     08/2006   to   Current     Business Development Manager/Staffing Manager    Company Name   Ôºç   City  ,   State     Manage full cycle staffing, recruiting, and maintain a database of clients and applicants that is aligned to the business opportunity in the market for recruitment, staffing, and placement . Responsible for job postings, hiring, interviewing, and training new employees.¬† Generate new accounts by implementing effective networking and content marketing strategies.    Manage budget forecasting, goal setting and performance reporting for all accounts.   Negotiate rates to cut costs and benefit corporate partnerships  .¬†  Demonstrate knowledge of HIPAA Privacy and Security Regulations.   Conduct reference and background checks on all job applicants.   Developed creative recruiting strategies that met anticipated staffing needs.   Communicate the duties, compensation, benefits and working conditions to all potential candidates.    Contact all job applicants to inform them of their application status. Work with Director of Nursing and Human Resource Directors to ensure all healthcare organization is able to support business growth. Coach and counsel employees regarding attendance & performance; mediate employee disputes and complaints.¬† Respond  Onboard new employees in the time reporting and payroll systems   .  Manage payroll and time and attendance systems.           05/2003   to   08/2008     Staffing Coordinator    Company Name   Ôºç   City  ,   State     Created and maintained all absentee calendars, agency nurse schedules and staff meeting minutes.   Maintained all confidential personnel files, licensing and CPR compliance records. Develop computerized schedules for assigned nursing units based on established staffing
patterns, policies, approved employee preferences, and managers' requests.
Revises and adjusts unit schedules as needed in consultation with nurse
managers.¬†Proactively
adjusts and allocates core, registry, and float nursing personnel to provide
adequate coverage to clinics and inpatient areas to strategically meet
real-time staffing requirements in the most cost-effective manner        05/2003   to   08/2008     Staffing Manager    Company Name   Ôºç   City  ,   State    Manage full cycle staffing, recruiting, and maintain a database of clients and applicants that is aligned to the business opportunity in the market for recruitment, staffing, and placement . Responsible for job postings, hiring, interviewing, and training new employees.¬†Generate new accounts by implementing effective networking and content marketing strategies.Manage budget forecasting, goal setting and performance reporting for all accounts.¬†Negotiate rates to cut costs and benefit corporate partnerships.¬†Demonstrate knowledge of HIPAA Privacy and Security Regulations.¬†Conduct reference and background checks on all job applicants.¬†Developed creative recruiting strategies that met anticipated staffing needs.¬†Communicate the duties, compensation, benefits and working conditions to all potential candidates.¬†Contact all job applicants to inform them of their application status. Work with Director of Nursing and Human Resource Directors to ensure all healthcare organization is able to support business growth. Coach and counsel employees regarding attendance & performance; mediate employee disputes and complaints.¬†Respond¬†Onboard new employees in the time reporting and payroll systems¬†.¬†Manage payroll and time and attendance systems.     "
BUSINESS-DEVELOPMENT,"         SALES AND BUSINESS DEVELOPMENT           Executive Summary     Sales management professional with over¬† 15  years in business and management roles. Demonstrates a passion for building relationships, cultivating partnerships and growing businesses.        Core Qualifications          Business Development  Project Management  B2B Sales  Continuous Improvement Expert  Staff Development and Training                Operations Management   Quality Auditor  Customer Service Management  Process Management   Operations management                             Professional Experience      Sales and Business Development    February 1753       Company Name   Ôºç   City  ,   State      Build Client¬†Brand Image¬†and Drivie Profits  Generate¬†B2B revenue streams through drip emails and cold calls  Successfully target and approach various businesses and groups to educate on client services, and create a positive image for client brand while driving incremental sales and profit.  ÔÅÜ Target geo-specific communities and businesses.ÔÅÜ  schedule appointments for staff, introduce special promotions, provide special incentives.  Leverage unique Order Management system for proper monitoring and fulfillmentÔÅÜ  Successfully utilize follow-up campaigns to foster relationships  Generate campaign analysis and reporting for ROI and client objective goals                     Sales/Project Manager    February 1753       Company Name   Ôºç   City  ,   State      Directed strategic initiatives to exceed contracted business objectives  Executed¬†end to end customer experience management, estimating, art renderings, code and ordinance verification, order fulfillment, production management, subcontracting and coordinating local installers, billing and sales projections reporting.  Surpassed revenue goals growing sales¬†incrementally from 265K in May to over 600K in August.                     Brand Manager Volvo Genuine Parts/District Parts Manager    February 1753       Company Name   Ôºç   City  ,   State      Grew sales in C class Dealers 13% in two US regions year over year.  Executed¬†the consistency and direction of the Volvo Brand throughout supply chain.    Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.    Exceeded¬†departmental sales margin objectives, developed availability improvements, designed PMR origination and tracking kpi's, improved technical support and innovation through Vehicle Modular Teams.  Worked nationally with the Parts organization to formulate policies and procedures that are profitable, efficient and customer focused.  Served as liaison and support for the field organization with product offerings, stocking levels, technical problems and other part problems.  Represented the Volvo Brand and its accomplishments in sanctioned National Truck Shows and Regional Supplier meetings.  Trained 56 Dealerships in best practices for the following: online sales, market penetration, business modeling,¬†ROI on Outside Sales¬† throughout the United States and Canada.          VAS Parts Manager     Company Name   Ôºç   City  ,   State         Positions Held:¬†Report Manager in 1999, promoted to Database Administrator in 2000, promoted to Business Analyst in 2001, promoted to Parts Quality Supervisor in 2002, and promoted to¬†Customer Service¬†Manager in 2004.  Successfully managed the activities of¬†¬†17-20 direct reports in a 24/7 call center environment.   Interviewed, hired and trained new quality customer service representatives.      Improved service quality and increased sales by developing a strong knowledge of company's products and services.     Implemented new E-business program and Cisco VOIP system   Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.     Developed and implemented ISO and COPC policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.     Effectively communicated with team members to maintain clearly defined expectations.    Successful¬†Lead Auditor on a team that brought VPNA to ISO Certification.  Developed, Measured, Analyzed and Maintained process control KPI's to manage business processes using COPC, a Six Sigma methodologies based business systems model.          Education        Supply Chain Management      University of North Carolina   Ôºç   City  ,   State      Post-Baccalaureate in Supply Chain Management, coursework        Bachelor of Science   :   Sport Management      Guilford College   Ôºç   City  ,   State              Skills    Appointment Setting, Art, B2B, Billing, Business Analyst, Business Development, Business Modeling, Business Operations, Business Process Expert, Business Systems, , Call Center Manager, Coaching, Cost accounting, Customer Relations, Customer Service Expert, Database Administrator,¬† E-business Director, Estimating, Innovation, Inventory Control, ISO, Team Leader, Logistics, Managing, marketing, market, meetings, 2000, Outside Sales, policies, POS, process control, process improvement, production management, program implementation, project management, Quality, reporting, research, retail, Sales, scheduling, Six Sigma, Supervisor, Supply Chain Management, Teacher, technical support    Sales Software: Salesforce.com  Desktop Publishing Software: Photoshop, Illustrator     "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT REPRESENTATIVE         Summary     Dedicated Business Development Representative who is a detail-oriented self-starter and congenial salesperson who has excelled in closing percentages. Background in inside sales and customer service.        Skills      FCA Kain Automotive training (3 steps to digital success)  Chrysler Certified Employee¬†  CRM training        Highlights          Seasoned in conflict resolution  Strong organizational skills  Energetic work attitude  Adaptive team player  ¬†Telephone inquiries specialist      Multi-line phone talent  Exceptional communication skills  Excellent time management  Leadership abilities  Quick Learner            Experience      Company Name    City  ,   State    Business Development Representative   07/2016   to   10/2016          Answered customers' questions regarding products, prices and availability.       Emphasized product features based on analysis of customers' needs.       Responded to all customer inquiries in a timely manner.       Shared product knowledge with customers while making personal recommendations.         Maintained friendly and professional customer interactions.            Company Name    City  ,   State    Internet & Social Media Manager   12/2015   to   07/2016       Answer customers' questions about products, prices, availability, product uses, and credit terms.  Recommend products to customers, based on customers' needs and interests.  Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.  Create and publish gravitating posts on various social media forums (Facebook, Twitter, Instagram, etc.).  Respond promptly to all reviews regarding the company.  Compose and send compelling email blasts weekly to generate business.  Conduct weekly meetings discussing current sales percentages of the Business Development Department.  Update information on the company website frequently.          Company Name    City  ,   State    Manager   10/2014   to   04/2015       Trained new employees and brought them up to the restaurant standards.  Finished all tasks in a timely manner.  Oversaw all customer complaints and assist the problem correctly for the best benefit of the customer and the store.          Company Name    City  ,   State    Server & Lead Bartender   04/2012   to   07/2015       Provided excellent customer service.  Worked closely with other servers and kitchen staff to ensure that the restaurant runs efficiently.¬†       "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER           Career Focus     Self-motivated former service member with an over 8 year career in environmental management, and administration. Seeking a meaningful and challenging career opportunity with a governmental agency and or aerospace company that will allow for its full and complete utilization of my background experience, education, and personable and professional talents.       Qualifications          Veteran of The United States Armed Services.  Service experience in supportive counseling to personnel and families.  Ability to read, write and communicate effectively.      Advanced experience with Microsoft Office.  Various database experience public and private.  Bachelors in Social Ecology i.e psychology, sociology, public and social.              Employment History      Business Development Manager    June 2015   to   Current     Company Name   -   City  ,   State      Increased sales and maximize revenue; Close daily business deals.  Marketing and research for new business market segments.  Identify and build relationship with new potential US customers.  Manage daily sales and accounting operations.   ?         Marketing Manager    June 2014   to   June 2015     Company Name   -   City  ,   State      Research and market for new potential customers.  Attend industry exhibitions to market product.  Identify opportunities for sales; maintain and build existing customers.          Senior Field Technician    February 2012   to   January 2014     Company Name   -   City  ,   State      Collecting, Preserving and handling of environmental samples.  Quality assurance, quality control, data quality and reporting.  Maintain understanding of local federal and state laws and standards.          Education        Social Ecology, Environmental Analysis & Design  ,   2004    University of California Irvine   -   City  ,   State                Internship: Public Affairs Office  ,   2003    Food & Drug Administration   -   City  ,   State  ,   USA            Military Experience      Water Treatment Specialist   August 2002   to   January 2005    Company Name   -   City  ,   State            Environmental Specialist   May 1994   to   September 1997    Company Name   -   City  ,   State            Skills     Agency, billing, conferences, customer support, database, special events, hazardous waste disposal, hazardous waste, leadership, regulatory compliance, mailing, access, excel, office, outlook, word, packaging, problem solving, process equipment, publications, quality, quality control, reading, sales, shipping, teamwork, technical support, transportation, troubleshoot, water treatment, workshops    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT CONSULTANT				MAR       Summary    I am a highly motivated individual with seven years of financial industry experience, specifically in the areas of risk management and compliance.   My skills and strengths include, but are not limited to, excellent organizational, project management, and communication abilities, and expertise in compliance and risk management in both retail and commercial banking.      Highlights        Microsoft Office Applications
*WORD, EXCEL, POWERPOINT, OUTLOOK
*Ability to create reports and interpret data using Oracle Discover              Experience     01/2010   to   Current     BUSINESS DEVELOPMENT CONSULTANT				MAR    Company Name   Ôºç   City  ,   State      Develop commercial account procedures and guidelines.  Create business member informational brochures, disclosures, applications, and marketing materials.  Develop action plans to accomplish assigned goals for business accounts; manage activity within assigned budget.  Track and report business account activity.  Accumulate and report business account statistics; identify trends; recommend solutions/corrective actions/ process improvements.  Regularly meet with current and prospective business members, as well as, support vendors (i.e.  printing vendors, merchant processing vendors, etc.) to develop and enhance relationships.  Provide monthly training to PSCU staff regarding all aspects of business member services.         10/2007   to   10/2009     BUSINESS SALES MANAGER    Company Name   Ôºç   City  ,   State      Directed the Branch Business Banker program for 133 branches in the Michigan Market, including the training and development of Assistant Branch Managers and the communication of progress and necessary action steps to senior management.  Partnered with Retail Regional Managers & Branch Managers to identify performance gaps and develop strategies in order to close these gaps (telemarketing events, workshops, group training, one-on-one mentoring, etc.).  Executed on all Business Sales Campaigns by coordinating Market wide ""kick-off"" calls, crafting call scripts, and ensuring proper tracking and reporting.  Managed all aspects of off-site Business Banking Events which includes; the event organization, event agenda, workshop development, facilitation, and event host-person Facilitated communication of business products, offers, and processes.         06/2004   to   10/2007     OPERATIONS MANAGER    Company Name   Ôºç   City  ,   State      Prepared a region of 16 branches for audit by performing a Quarterly Risk Assessment to ensure all internal controls were adequate.  Analyzed several reports daily such as Branch Cash Limits, ATM Balancing, and Regulation DD & Z (policy followed) to make recommendations for improvement and/or disciplinary action.  Facilitated monthly Regional Manager's meetings to train Branch Managers on various operational topics, help write audit responses, and act as an operational expert.  Developed branch operational policies and exceptions under the supervision of the State Retail Operations Director.  Executed monthly Teller Manager conference calls and in person Operational Integrity training for Teller Managers and Branch Managers in Southeast Michigan and Toledo to train on new and existing operational developments.          Education     August 2000     Bachelor of Arts  :   Organizational Studies    University of Michigan   Ôºç   City  ,   State      Organizational Studies       Spring 2012     MBA  :   Finance    Wayne State University   Ôºç   City  ,   State      Finance        Certifications    Certified Credit Union Financial Counselor      Interests    My community involvement varies from planning, volunteering, and directly working with numerous outreach programs and events.  The list includes, but is not limited to: Middle and High School Career Day participant Charter One's and Public Service Credit Union community service projects Detroit Public School/Eastern Michigan University project 'Gear Up' Service projects which include supporting various soup kitchens, homeless shelters and seasonal events which basically are 'people helping people' oriented.  (Thanksgiving Dinners, food bank and clothing drives, etc...).       Skills    ATM, Banking, brochures, budget, Counselor, Credit, senior management, Financial, Director, Market, marketing materials, meetings, mentoring, EXCEL, Microsoft Office Applications, OUTLOOK, POWERPOINT, WORD, Oracle, policies, processes, progress, reporting, Retail, Risk Assessment, Sales, scripts, statistics, supervision, telemarketing, workshops      Additional Information      COMMUNITY AND EXTRA CURRICULAR ACTIVITIES My community involvement varies from planning, volunteering, and directly working with numerous outreach programs and events.  The list includes, but is not limited to: Middle and High School Career Day participant Charter One's and Public Service Credit Union community service projects Detroit Public School/Eastern Michigan University project 'Gear Up' Service projects which include supporting various soup kitchens, homeless shelters and seasonal events which basically are 'people helping people' oriented.  (Thanksgiving Dinners, food bank and clothing drives, etc...).      "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT ANALYST           Executive Profile     Business Analyst and Project Manager with specialization in IT Systems well versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships.       Skill Highlights          Business systems analysis  Project management  Business process improvement  Forecasting and planning  Requirements gathering  Scope and project definition  Technology architecture analysis  Integrated Reporting Information System (IRIS)  Portfolio management  Budgeting  Cost-benefit analysis  Functional requirements  Requirement tracing      User acceptance testing  Fixed income modeling  Wealth management  Valuation specialist  SAP  Business requirements matrixes  Talented public speaker  Superb communication skills  Advanced problem solving abilities  Critical thinking            Core Accomplishments      Project Management Training Certification.  Information System, Business Analyst, IT infrastructure, System Analysis and Development, Enterprise Model, Technology and Issues Training.  Implemented strategic change management concept, business intelligence, and the executed of Epic, Diebold, Oracle, Infor system projects for large organizations.  Demonstrated experience in system fault diagnosis, developing solutions and managing resolution.  Professor of Criminal Justice, Law, and Paralegal.  Exceptional communication skills feeding an ability to understand and interpret the operational needs of businesses at all levels.  Keen attention to detail in the identification of potential glitches and threats to performance and security for new applications.  Boosted customer service ratings by 33% by developing new processes and improving work flow.        Professional Experience      Business Development Analyst    January 2006   to   June 2016     Company Name   Ôºç   City  ,   State      Executive director of the expansion of current prospects database within specified business sectors to develop and improve a current or new infrastructure system.  Developed organizational change management strategies.  Documented process flows and developed requirements for functional improvements and enhancements..  Conducted activity-based analysis of business processes and made recommendations based on the findings.  Analyze ""Big Data"" and social media data.  Develop a sales contact plan direct marketing, and attending industry events to build relationships with key prospects.  Respond to incoming Requests for Information (RFIs), Requests for Proposals (RFPs), Customer Relationship Management (CRM), Supply Chain Management, (CSM) in a professional and creative manner.  Understand a prospect's business needs and work with the expert teams to develop a tailored innovative system process.  Designed cost-efficient staffing solutions for companies using Epic, Infor and Oracle resource management software.  Lead colleagues in trade-doubler to identify common new business prospects and cross-sell integrated search and affiliate proposition.  Represent trade-doubler at industry events, including round tables, speaking forums and new business events.  Generate effective leads & exceed sales targets for the business.  Work closely with marketing to identify appropriate go to market messaging for specific business sectors knowledge sharing, learning & development.          Business Enterprise Risk Manager    January 1998   to   January 2005     Company Name   Ôºç   City  ,   State      Supervise underwriting and business-to-business enterprise risk management by ensuring that policies contribute to protecting the organization from potential risks.  Director of 265 satellite offices within the state of Ohio and Kentucky and 8 auditors.  Managed information associated to the organization's operations from internal sources, including finance, accounting, business development, marketing, sales, operations, and information technology, in order to contribute to the development of the organization's strategic plan.  Worked and provided the local, state and federal crime authorities with evidence based information for client embezzlement and whit collar crime cases.  Forecast  the prediction of a cost-benefit analysis during the life cycle of the business  and the impact to net worth/earnings for short-term, mid-term and long-term scopes.          Business Client Relationship Manager    January 1996   to   January 1998     Company Name   Ôºç   City  ,   State      Developed business solutions and leadership for clients that productively develop and implement new improved business systems and processes both internally and externally.  Formed a management plan for new client accounts and sales force.  Achieved assigned sales and service objectives by contributing marketing, sales information and recommendations to strategic plans and reviews.  Executed action plans; implementation of production, productivity, quality, and customer-service standards that will resolve problems.  Initiated leadership, management, completion of projects.  Delivered the appropriate application and disposition of business consulting.  Managed client and prospect account selling, account management, and senior decision maker (C-level) relationship building as assigned within the market territory, including work to enhance and generate additional revenue with current client accounts and prospects.  Committee member of internship recruitment, development and retention as assigned by Division Vice President to ensure senior level relationship building and a partnership to generate more revenue through client prospects, account development and lead generation.          Project Manager    January 1990   to   January 1996     Company Name   Ôºç   City  ,   State      Formulated client service, operations, editorial and implementation teams to demonstrate trade-doubler expertise at new business sales pitch.  Contribute to the learning environment by identifying areas where there is potential for learning and building knowledge with others.  Adopted the performance management scheme by setting objectives, participating in performance reviews and building a personal development plan key relationships with other business development managers and business development executives.  Managed marketing executive proposal writing, group marketing, client development and network team.          Education      Master of Science   :   Information Systems-Graduate Business Analytic Certificate   ,   2017    UNIVERSITY OF PHOENIX   Ôºç   City  ,   State              Master of Science   :   Criminal Justice   ,   2003    TIFFIN UNIVERSITY   Ôºç   City  ,   State       Specialization: Criminal Justice Administration         Bachelor of Science   :   Public Administration  ,   1997    MYERS UNIVERSITY   Ôºç   City  ,   State              Skills     Business Analysis, Account management, Accounting, Big Data, Business Administration, Business Consulting, Business Development, Business Solutions, Business Systems, Customer Relationship Management, Client Relations Development, Database, Direct Marketing,Finance, Information Technology, Law, Leadership, Director, Marketing, Market Evaluation, Messaging, Enterprise, Network, Organizational, Performance Reviews, performance management, policies, processes, Proposals, proposal Writing, Speaking, Professor, Quality, Recruitment, Relationship Building, Risk Management, Selling, Sales, Scheme, Strategic Plans, Supply Chain Management, Tables, Underwriting.    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT REPRESENTATIVE           Summary     Experienced customer service professional with extensive skills in growing and exceeding sales in a multi- million dollar business operation in the food and beverage industries, financial services, and heath care industries. Adaptable and results orientated, with a focus on bottom line results, and has a proven track record of achieving and exceeding the standards of performance set out for any sales project. Skilled in utilizing technology as a tool to improve organizational efficiency.        Highlights          Customer Relationship Management   Project Management  Customer Retention & Satisfaction  Evaluating Customer Needs        Team Builder  Training and Development  Business Development  Sales Management & Analysis            Experience      Business Development Representative    March 2010   to   Current     Company Name   -   City  ,   State      Achieved customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.  Preparing and completing action plans for customer-service standards.  Resolving problems, completing audits, identifying customer service trends and determining system improvements.  Determined customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups and analyzing information.  Increased product awareness levels and grew profit margins through negotiations with store managers and regional managers through the implementation of in-store merchandise displays, product assortments, pricing structures, sales allowances, rebates, and monthly promotions.  Managed sales team and assisted them with navigating their retail accounts to align needed resources and support to ensure specific client and/or customer initiative success.  Successfully raised capital to assist with growth.          Licensed Healthcare Representative    December 2008   to   March 2010     Company Name   -   City  ,   State      Managed high volume call activity from healthcare providers and Cigna clients.  Utilized my health insurance expertise to advise our clients on the best insurance choice to meet there needs.  Maintained networks/partnerships with internal and external partners to expedite client processing.  Effectively assessed patient needs and resolved client conflicts.  Utilized technology to expedite client verification, documentation, & service.          Outside Sales Manager    March 2005   to   December 2008     Company Name   -   City  ,   State      Responsible for the overall development of the North Miami territory selling occupational and physical therapy solutions with a focus on primary care , specialists, and hospital based physicians.  Effectively leveraged resources within a fixed budget to increase sales and add value to a difficult to access, high volume, urban customer base.  Managed administrative functions including daily synchronization of call activity, expense reporting,performance trend analysis and sales tracking.   Successfully collaborated with territory partners and contribute to team success.   Developed and maintained networks/partnerships with external community advocacy groups, pharmacies.          Manager Trainee    May 2004   to   March 2005     Company Name   -   City  ,   State      Responsible for overseeing the day-to-day operations of the rental location.  Increased business through forecasting, counter sales and rate management in order to remain competitive in the marketplace while utilizing fleet at a profitable level.  Managed team members job performance including counter sales Responsible for team member development.          Education      MBA   :   Business Administration  ,   2009    University of Phoenix   -   City  ,   State      Business Administration        BS   :   Psychology  ,   2002    Florida State University   -   City  ,   State      Psychology        Skills     Administrative functions, Budgeting, budget, Business Development, competitive, contracts, Contract Negotiation, client, clients, documentation, senior management, expense reporting, focus, forecasting, insurance, inventory, Team Building, Leadership, access, Microsoft Office Suite, Microsoft Project, negotiating, networks, physical therapy, primary care, quality, Quick Books, reporting, Safety, selling, sales, strategic, Strategic Planning, Supply Chain Management, transportation, trend    "
BUSINESS-DEVELOPMENT,"         BUSINESS  DEVELOPMENT  MANAGER       Career Overview     Career  Overview: Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.   Automotive/  Motor Vehicle, Healthcare  ¬≠ Pharmacy  Technician. Experience:   Highly enthusiastic customer service professional with 20 years client interface experience.  I  have experience  working in automotive industry for the past 15  years.  Qualified  Customer  Service  Manager  offering  a  record  of successful  job  performance, proven problem  solving ability  and experience developing  and implementing  innovative solutions. Call  Center Representative versed in customer support in high call  volume  environments. Superior computer skills  and telephone etiquette.  As  a  Pharmacy  Technician  with   1   year  of  retail  pharmacy experience.  Self Starter  with   knowledge  of  Medicaid   and  Medicare   procedures.  Hardworking, Multitask Oriented,  Organized,  Service  Driven,  Dependable,  Committed,  Customer Focused, Dedicated,  Detail Oriented Experience,  Focused  and  Gifted.  Relocation:  At  this  time  relocation would  not  be  good  for  me,  but  in the future  is possible.  Hourly Rate  $  18.00 Salary:  Open Core Strengths Customer  Service  Expert,  Adaptive   Team  Player,  Excellent   Telephone  Etiquette.  Creative problem solving,  Critical  thinking,  Customer service, Data  collection, Data entry, Documentation, Email,  Executive  management  support,  Filing,  Grammar,  Strong  Organizational   Skills.        Core Strengths          Sharp problem solver  Active listening skills  Energetic work attitude  Customer service expert  Adaptive team player     sharp problem solverActive listening skillsEnergetic work attitudeCustomer service expertAdaptive team player           Accomplishments      harp problem solverActive listening skillsEnergetic work attitudeCustomer service expertAdaptive team player.     ‚Äã       Work Experience      Business  Development  Manager     Jan 2009   to   Jan 2011      Company Name   Ôºç   City  ,   State      Problem  Solver,    Energetic  Work  Attitude.    Accomplishments  Customer  Assistance *Worked with company  systems  such  as  live  Support  and   diligently  completed  all  assigned  tasks,  working overtime as  needed.  Market Research * Interviewed clients via market research surveys to identify product  issues  and  customer needs.  Customer  Service  *Researched,  calmed  and  rapidly resolved client  conflicts  to  prevent  loss  of  key  accounts.  Computed  Data  Reports,  *Provided  required weekly,  monthly  and  quarterly  reports  listing  sales  figures  and   client  track  records.  Work Experience  Customer  Service  Call  Center,   May  2011  to  Jul  2012  Airport  Marina  Ford, Organized weekly sales reports for the sales department to track product success.   Guaranteed positive customer experiences and resolved all customer complaints.  los angeles California Customer  Service  Call  Center Demonstrated  mastery  of  customer  service call script within  specified  time  frames.  Collected  customer feedback  and  made process changes to exceed customer  satisfaction  goals.  Addressed  customer   service  inquiries  in  a  timely  and  accurate.  Maintained  up to date  records  at  all times.  Developed  effective  relationships  with  all  call center departments  through  clear  communication.  Worked with upper management to ensure  appropriate changes  were  made to  improve customer satisfaction.  Built customer loyalty by placing followup calls for  customers who reported  product  issues.  Properly  directed  inbound  calls in phone queues to improve  call flow.  Collected  customer feedback  and made process changes to exceed customer satisfaction  goals.         Customer Representative     Jan 2008   to   Jan 2009      Company Name   Ôºç   City  ,   State      Developed new customer prospects or referrals.  outbound and inbound  phones  calls ,  invite customers  to  our  dealership  for  new  promotions.  Following  leads  and  making  appointments for service  department.  Oversea  my  departments,  making  sure  my  coworkers  were  placing  calls, setting  up  appointments and  making  follow  ups  for  show and no show customers.  Contacted new and  existing   customers  to  discuss  how  specific  products  could meet their  needs.  Generated  new sales  opportunities  through  direct   and  telephone  selling  and  emails.  Organized  weekly  sales reports for  the  sales  department  to  track  product  success.  Created  new  processes  and  systems for increasing customer service satisfaction.  Achieved high sales percentage with  consultative,  valuefocused  customer service  approach.  Interacted  with  customers  and  retail buyers  to  followup  on  shipping  statuses  and  expedited  orders.  Promptly  responded  to  general inquiries  from  members,  staff,  and clients  via  mail, email  and fax.  Assisted customers with store and  product  complaints.  Business  Development  center  (Customer  Representative California  My  job  duties   were  making  phones  calls  to  invite customers  to  our  dealership for  new  promotions.  Following  leads  and  also making appointments for  service  department  as well.  Assisted customers with store  and product  complaints.  Guaranteed positive  customer experiences and  resolved  all  customer complaints.  Compiled weekly  monetary reports and  records  for store managers.  Responsible  for ringing  up  customers  in a timely manner and  guaranteeing   high  level  of  customer  service.  Executed  outbound  calls  to  existing  customer base resulting in sales.  Recommended  selected  and helped  locate merchandise based on customer needs  and  desires.  Communicated  all  merchandise  needs  or  issues  to  appropriate  supervisors.  Generated   leads  for  new  sales  through  telephone  and  email  contact  with  customers.  Generated new  service(  leads)  opportunities  through  direct  and   telephone  selling  and   emails.         Customer relations     Mar 2000   to   Jul 2005      Company Name   Ôºç   City  ,   State     Assisted customers with store and product complaints.   Compiled weekly monetary reports and records for store managers.   Organized weekly sales reports for the sales departmentto track product success.   Created new processes and systems for increasing customer service satisfaction.   Developed highly empathetic client relationships and earned reputation for exceeding sales goals.   Achieved high sales percentage with consultative, value-focused customer service approach.   Resolved product issues and shared benefits of new technology.   Expressed appreciation and invited customers to return to the store.   Managed quality communication, customer support and product representation for each client.   Worked under strict deadlines and responded to service requests and emergency call-outs.   Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.   Guaranteed positive customer experiences and resolved all customer complaints.    ‚Äã        Educational Background        Pharmacy   2002     Carree College of America   Ôºç   City  ,   State  ,   united states    Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law          High School Diploma  ,   General Diploma   1994     Thomas Jefferson High School   Ôºç   City  ,   State            Skills    Public Relations,, enthusiastic people person, advanced problem-solving, great organizational skills  Careful and active listener   Professional and friendly,   mulch-tasking  client Relations,computer Proficiency,Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing,and great telephone skills.   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER       Summary      Business Development Manager & Talent Acquisition Specialist equipped with the excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success.  Motivated BDM & Recruiter adept at business prospect research, product promotion and account expansion in the Information Technology (IT) market.  Business Development Analyst skilled at advising large corporations on business logistics, including talent acquisition retention and operational efficiency with major projects meeting deadlines.   Business development expert with 5+ years as a top sales performer in in the Staffing/Recruiting Services market. Comfortable with new ideas, innovative products and start-up environments.  Skilled at establishing and maintaining strategic partnerships to generate essential business opportunities.  Business development professional experienced in sales management, marketing, technical presentation creation and service training.  Business Development Manager versed in building strategic partnerships through persuasion, negotiation and personal presence.Business development professional successful at acquiring, expanding and managing key corporate accounts.        Highlights          Fortune 500 partner experience  Excellent sales techniques  National account management  Top-ranked sales executive  Fluent in Spanish  Excellent communicator      Contract review  Cold calling  Adept multi-tasker  Work force management  Analytical problem solver  S martSearch, JobDiva, MaxHire & Sugar CRM systems expert              Experience     09/2015   to   Current     Business Development Manager    Company Name   -   City  ,   State       Increased monthly sales by 50% by implementing strategies to develop and expand existing customer base.    Cold and warm called 80+ new and existing accounts per day.    Developed a new customer base consisting of 3 accounts.    Generated new accounts by implementing effective networking and content marketing strategies.    Identified strategic partnerships and gathered market information to gain a competitive advantage.    Targeted new long-term business partner prospects and closed 2 deals in 2 months in the IT Recruiting/Staffing industry.    Tracked RFPs and bids to develop new business opportunities.    Optimized current revenue streams by networking for additional business prospects with established clients.    Identified, coordinated and participated in client relationship-building activities and meetings.    Added value to marketing material by introducing creative advertising concepts.    Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems.          03/2013   to   09/2015     Business Development Manager    Company Name   -   City  ,   State       Developed and integrated market plans to efficiently position the company brand within targeted markets.    Coordinated and managed major proposal processes from initiation to implementation.    Marketed and developed key accounts by favorably representing the company at membership and community functions.    Researched economic processing factors to determine the best process and sales strategies.    Leveraged existing network of contacts with new commercial prospects.    Created and conducted unique marketing proposal presentations and RFP responses.    Maintained up-to-date knowledge of industry, target accounts and competitive landscape.    Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate service demonstrations.    Generated new sales opportunities through direct and telephone selling and emails.    Leveraged lead generation tools to increase profitability and product presence in the marketplace.    Developed growth plans by identifying key clients, key targets and priority service lines.    Answered candidates' and clients' questions regarding recruiting services, salary/pay rate negotiations and the job descriptions presented.    Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems.    Added value to marketing material by introducing creative advertising concepts.    Cold and warm called 80+ new and existing accounts per day.    Develope  d a new customer base consisting of 5 accounts in addition to supporting 10 additional existing clients Nationwide.   Exceeded targeted sales goals by 30%.         07/2010   to   12/2012     Talent Acquisition Consultant / Account Executive    Company Name   -   City  ,   State      Recruited and interviewed 48 applicants per year.  Increased the employee base by 40% to meet changing staffing needs.  Advised managers on the market regarding prospect candidates and recommend needed changes.  Identified staff vacancies and recruited, interviewed and selected applicants.  Directed personnel, training and labor relations activities.  Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.  Conducted new employee orientation to foster positive attitude toward organizational objectives.  Acted as a liaison between outside sales representatives and 4 accounts.  Generated 15 leads weekly.  Conducted business to business telephone sales.  Contacted new and existing customers to discuss how their needs could be met with specific services.  Negotiated prices, terms of sales and service agreements.  Completed 100 outbound calls daily, with average conversion rate of 10%.  Responded to all client inquiries in a timely manner.  Achieved a 100% customer renewal rate.  Advanced user of SugarCRM & Smart Search sales management software, generating pipeline and account reports weekly.  Maintained detailed account records and contact logs using SugarCRM.  Generated new business through keeping in touch with my network and following them to every new company they join.   Accountable for full life cycle recruiting including overall client satisfaction.           Clients     Clients include: DirecTV, Cisco Systems, Aha Mobile, Harman Kardon, eBay, PayPal, Ross Stores, Move (realtor.com), Apigee & Sephora USA.       Accomplishments      Generated a pipeline of more than $500K in net new opportunities in 1 month.  Spearheaded all company-wide prospecting, marketing and closing endeavors.  Closed 5 new corporate accounts averaging $2 Million in annual revenue per year.  Achieved 100% over KPI (key performance indicator) goal.  Handled the highest volume account in assigned territory.  Grew new services sales 100% in 60 days.        Education     2010     Bachelors of Arts  :   Sociology    University of California, Santa Cruz   -   City  ,   State  ,   USA     Core classes included Environment & Society studies through College 8  Member of EOP Club  Coursework in Communications and Psychology  Coursework in Marketing and Advertising  Minor in Education (one course missing)         Skills     Careful and active listener  Self - Starter & self-motivated  Hungry for growth and continuous learning  Proactive and energetic      "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MARKETING REPRESENTATIVE           Summary     Motivated Marketing Manager specializing in budgeting, project management and staff training and development. Thoroughly understands client preferences and needs, and effectively manages sales teams to optimize customer satisfaction and boost sales.       Highlights         Skilled in MS Office  AS400   Excel, Quickens and Cubs-Picklan   Fluent in Spanish  Strong interpersonal skills  Skilled multi-tasker       Account management  Brand recognition optimization  Cross-functional team leadership  Public relations expert  Excellent communication skills  Team building expertise  Consultative sales techniques               Accomplishments     Created strategies to develop and expand existing customer sales, which resulted in a [Number]% increase in monthly sales.Managed a portfolio of [Number] accounts totaling $[Amount] in sales.Hired, trained and managed a team of [Number] successful product managers.Launched aggressive growth plans that helped increase customer base from [Number] to [Number] customers.       Experience      Business Development Marketing Representative     January 2000   to   Current     Company Name   Ôºç   City  ,   State     Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.  Incoming and out calls to Dealers and Consumers Maintain a healthy and reputable relationship with Dealers and Management. Negotiated favorable contract structures, fees and criteria exceptions. Researched banking guidelines and statutory requirements to stay updated on new laws and applications.Researched beneficial investment opportunities and made recommendations to senior management. Review credit bureau and applications on consumers for decision making on approvals and declines for program guidelines and criteria. Train Dealers on our criteria and program guidelines for approval accuracy when submitting applications.Developed solid estate and tax code knowledge base through continued research and training to assist Dealers in maintaining a favorable look to book ratio on submitted deals. Problem solving on dealer packages submitted for funding In house support for assigned Field Representatives Market In house products (Direct Mail, Internet Leads, Automated Internet Advertising, etc ) generating business. Communicate with customers and/or opposing counsels regarding status of account Review Chapter 13 plans for objections on value and interest on vehicles in order to obtain an attorney or negotiate with customer's attorneys.         Junior Accounting Clerk / Case Analyst / Skip Tracer    January 1991   to   January 2000     Company Name   Ôºç   City  ,   State     Collected data to prepare and draft settlement packages for clients.Drafted various court documents, invoices and enclosures at attorneys' request, reconciling over 1,300 payments, 2,000 invoices daily. Managed communication with courts regarding status of petitions and granted orders.Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions and legal codes.Trained new employees on office equipment and job duties. Organized legal memoranda and client correspondence.Processed summons, subpoenas, appeals and motions.         Loan Processor    January 1989   to   December 1990     Company Name   Ôºç   City  ,   State     Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Interviewed an average of [number] mortgage loan applicants per month.Performed daily maintenance of the loan applicant database.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.Effectively managed more than [number] client relationships.Provided expert financial advice on mortgage and both educational and personal loans.Performed daily maintenance of the loan applicant database.         Education      Accounting Business Certificate   :   Accounting  ,   1995    Cypress Community College   Ôºç   City  ,   State  ,   US     Coursework in Accounting, Finance and Business Administration         Certificate   :   Management  ,   1111    XXXX Seminar   Ôºç   City  ,   State  ,   US     Completed Mortgage Underwriter training  Legal Marketing and Management seminar         Languages     Bilingual Spanish/English       Affiliations    Review Chapter 13 plans for objections on value and interest on vehicles in order to obtain an attorney or negotiate with customer's attorneys      Skills     Banking: Credit Decisions, Credit Evaluation, Advertising, Business Development, Buyer, Buying/procurement, Sales Calls, Exceptions, Internet Advertising, Leads, Marketing, Problem Solving, Filing, Incoming Calls, Accounting,  Billing, Clerk, Invoices, Payments, Skip Tracer, Bankruptcy, Mortgage Loans.  Sales Account Management: Business Development, Team Building, Marketing Plans, Territory Management, Staff Management and training.    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER       Summary     Accomplished top performing professional with proven success in directing, leading and managing projects and campaigns from concept through completion. Intensely focused on partnering to ensure client/customer satisfaction consistently exceeds expectations. Creative, strong partnership building skills and excellent communicator recognized for taking a collaborative approach and an enthusiastic team player.       Highlights         TECHNOLOGY SKILLS   Knowledge of Digital Marketing and Advertising, Social Media (LinkedIn, Facebook, Twitter),   MS Office Suite (Word, Excel, Outlook, PowerPoint), Corporate Proprietary Software             Accomplishments      Online Advertising Campaign Management  Sales and Territory Management  Customer/Client Relationship Building  Prioritization and Multi-tasking  Cross-Team, Cross-Cultural Relations  Training and Mentoring  Effective Verbal and Written Communication  Executive Interfacing         Experience      BUSINESS DEVELOPMENT MANAGER     Sep 2011   to   Sep 2013      Company Name   Ôºç   City  ,   State     Online Service Division  Contract Position) Beta Coordinator for Project Rubicon. Shopper-Ready Content and Tools for Omni-Channel Digital Marketing. Managed all worldwide inbound customer and partner inquiries from the Microsoft Tag Platform and Startup Business Group by supporting and facilitating increased sales portfolio.  Sourced top retailer and brands to facilitate in building growth revenue portfolio.  Solicited prospective customers utilizing multiple social media venues such as LinkedIn.  Provided analysis of customer experiences based on a set of evaluation questions.  Built strong working relationships with vendors contributing to  growth in market and profitability by identifying opportunities to introduce new products/services.  Researched and analyzed online marketing trends and advertising tools.  Managed all worldwide inbound customer and partner inquiries ensuring complete response satisfaction.  ACHIEVEMENT:  Successfully manage all Rubicon retail customer meetings. Help drive interest in project with local retailers based in the Seattle area.  Result: Built a loyal customer list.         ONLINE ADVERTISING DELIVERY MANAGER     Oct 2008   to   Oct 2009      Company Name   Ôºç   City  ,   State     Operated in the fast-paced Online Advertising division with a focus on the Detroit, MI territory.   AOL, (S&P 400), is a pioneer and leading-edge global web services company that includes a network of premium and niche content sites, and an extensive offering of world-class tools and platforms. With one of the industry's largest advertising networks, AOL engages consumers with online advertising services on 10/both AOL's owned and operated properties and third-party websites.  Partnered with the sales team to analyze contracts, negotiate and close deals.  Determined advertising pricing and discounts.  Provided forecasting and reporting support for the sales teams.  Monitored campaigns and offered strategic analysis of client advertising campaign performance.  Facilitated optimization inputs that enhanced performance and achieved client objectives.  Crafted and delivered formal and informal presentations to sales teams.  ACHIEVEMENT:  Implemented critical analysis and identified campaigns that were not running.  RESULT: Saved campaigns from showing $0 profit, effecting bottom line results.         PROJECT MANAGER     Aug 2005   to   May 2008      Company Name   Ôºç   City  ,   State     Managed corporate training projects aimed for sales effectiveness. Huthwaite (a division of Informa) is the world's leading sales performance improvement organization.  Founded on scientifically validated behavioral research, the methodologies include the internationally renowned SPIN¬Æ Selling.  Target industries are software, financial services, media, transportation, and pharmaceuticals.  Clients included: Bank of America, Boeing, Google and IBM.  Partnered with clients and assessed needs of the organizations.  Defined project scope and developed customized sales performance improvement and coaching programs that would drive real business results.  Provided coaching, consulting and assessments of sales staff.  Managed short- and long-term contracts, and managed implementation projects from concept through completion, delivering on time and in budget.  Supervised, trained, and coached assigned teams and trained new hires on measurement and assessment tools. Created and implemented improvements on the processing of reporting.  ACHIEVEMENT:  Teamed with sales force to create and deploy ""Template of Excellence"", a diagnostic sales assessment tool with patent pending.  RESULT: Provided a tool that would pinpoint individual strengths and weaknesses and identify critical gaps across a sales force.         BUSINESS DEVELOPMENT COORDINATOR     Jul 2002   to   Jul 2004      Company Name   Ôºç   City  ,   State     Marketed fine fragrance products for this high-end perfumery house and managed a team of 20, across three states and 65 stores.  BPI USA is a subsidiary of the Paris-based BPI and is a division of the Shiseido Americas Corporation. Products included: Issey Miyake, Jean Paul Gaultier and Narciso Rodriguez.  Directed product launches.  Trained client employees on features, advantages and use.  Administered $100,000+ budget, defined and set sales goals.  Successfully built a selling team, motivating and implementing solid sales techniques.  Earned the #1 ranking in the region.  ACHIEVEMENT:  Successfully built a selling team, motivating and implementing solid sales techniques.  RESULT: Earned the #1 ranking in the region.         Education      Bachelor of Science  ,   Hotel Management   1992     University of Maryland   Ôºç   City  ,   State  ,   US          Skills    SALES, BUDGET, BUSINESS DEVELOPMENT, CONTRACTS, ADVERTISING, CLIENTS, COACHING, FINANCIAL SERVICES, FOR SALES, NEW HIRES, OF SALES, PATENT, PROJECT MANAGER, SALES FORCE, SALES STAFF, TRAINING, WITH SALES, DIGITAL CAMPAIGN, DIGITAL MARKETING, INCREASED SALES, MARKETING, NEW PRODUCTS, ONLINE MARKETING, RETAIL, RETAIL MARKETING, SATISFACTION, SALES GOALS, SALES TECHNIQUES, SET SALES, CLASS, COMPREHENSIVE LARGE ARRAY DATA STEWARDSHIP SYSTEM, FORECASTING, OPTIMIZATION, PRICING, SALES TEAM, TERRITORY, THE SALES, TO SALES, WEB SERVICES, AWARD, COMMUNITY OUTREACH, BPI, EXCEL, MANAGING PROJECTS, MS OFFICE, OUTLOOK, POWERPOINT, STERLING, TEAM PLAYER, WORD      Additional Information    Teamed with sales force to create and deploy ""Template of Excellence"", a diagnostic sales assessment tool with patent pending      Professional Affiliations     National Golden Key Honor Society    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT CONSULTANT         Executive Summary     Dynamic financial services and business development leader with 17+ years of combined experience across diverse banking and sales platforms. Dedicated to delivering services excellence while surpassing revenue objectives, working closely with teams and clients to address needs. Enforces adherence to organizational policies, procedures, and standards as well as industry regulations. Blends strong analytical and communications acumen to generate comprehensive research and reports - supporting planning and decision-making. Senior loan operations specialists skilled in collaborating with multidisciplinary teams throughout application and financing processes.        Core Qualifications          Loan operations & documentation   Compliance guidelines  Risk mitigation  Team leadership & support  Investments management  Home & commercial mortgages   Microsoft Office      Business development  Negotiations  Stakeholder relations  Customer service  Sales life-cycle  Underwriting requirements   Financial & credit data analysis  Prospecting & referrals            Professional Experience      Company Name    City  ,   State    Business Development Consultant   02/2019   to   04/2020        Delivered expert consulting services in financing, operations, sales, and marketing.      Fueled revenues and achieved top client satisfaction / referrals, maintaining top producer ranking by securing up to 50 new clients monthly.    Forged and cultivated productive relationships with customers and team members, facilitating full sales process by identifying and addressing individual needs.    Developed and implemented process improvement plans based on client feedback and operational monitoring.    Served as key expert in products and services, skillfully representing brand and overall offerings.            Company Name    City  ,   State    Business Development Manager   03/2017   to   02/2019       Spearheaded new business development, leading turnaround of under-performing product lines to achieve objectives.  Improved bottom line profit by securing business from up to 40 new clients monthly, generating quality leads, implementing client acquisition strategies, and effectively targeting valuable business opportunities.  Orchestrated diversification of offerings, increasing sales via new product launches.   Consistently exceeded quotas through new account penetration and territory expansion.    Liaised with potential customers via telephone, email, and in-person - addressing inquiries and recommending products / services in alignment with individual needs.             Company Name    City  ,   State    Branch Manager   02/2014   to   03/2017       Coordinated talented team of 8 committed to development and retention of profitable client base.    Managed and administered accounts opening, loan applications, monthly reporting, teller transactions, customer services, sales, staff evaluation, and new hiring.  Boosted loan and deposit rates while elevating branch to highest performer in customer satisfaction scores.   Applied expertise in Fiserv, Business Process Manager, Ultipro, Taleo, Continuity Control, Connections, Applink, and MortgageBot tools.           Company Name    City  ,   State    Branch Manager/Loan Officer   02/2003   to   01/2014       Progressed through various roles, starting from Loan Officer position and culminating in Branch Manager title.  Managed and administered consumer and real estate loan operations across various offices.   Drove smooth transition of newly-acquired Smith County State Bank and Trust Department - consolidating team of 30+.  Approved and oversaw payroll, bills for payment, budgeting, reporting, and advertising.   Provided staff leadership, evaluations, salary adjustments, interviews, and hiring.          Education      Bachelor of Science  :  Business    NorthWestern Oklahoma State University  ,   City  ,   State        Major in Agricultural Business  Minor in Business Administration            Leadership Training    Leader Effectiveness Training  ,   City  ,   State        The Peoples Bank annual leadership training program             Schools of Lending Principles    Schools of Banking  ,   City  ,   State              Associations      Kansas Notary Public   Augusta Chamber of Commerce, Board Member   Saint Francis Community Services Foster Parent  Nationwide Mortgage Licensing System (NMLS) - Previously Registered      "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER         Professional Summary     Seasoned business development professional seeking leadership position with increasing responsibility and room to contribute to company success. Accomplished Business Development Manager with innovative leadership style and expertise in brand positioning strategies. Outstanding sales, marketing, business development and account management talents with great influencing and communication strengths. Personable team player able to relate easily to people of all backgrounds with consultative, flexible approach. Strong record of accomplishment over 20 years in sales and marketing with a > $10M territory. High-achieving Business Development Manager offering 20-year track record of success improving sales and growing company customer base through effective program management, strategic planning and team leadership. 20 years of experience converting sales leads and effectively managing multiple territories. Highly skilled in forecasting, project management and strategic planning and top-notch communication abilities.       Skills          Key decision making  Marketing  Verbal and written communication  Strategic planning  Excellent at Networking  Relationship building and management      Conflict resolution  Goals and performance  New business development  Territory management  Account management and development  Product and service sales            Work History      Business Development Manager  ,     03/2014   to   10/2019     Company Name   ‚Äì   City  ,   State      Accounts included Skyworks, Finisar, Broadcom, Macom, On Semi, Microchip, GCS, Northrop Grumman, NXP, Cypress  Grew territory from $200K/year to $3M/year  Organized trade shows - Semicon, CS Mantech  Devised SWOT analysis to create and execute business plan supporting achievement of established quotas  Capitalized on industry and marketplace trends to strategize solutions and enhance business operations  Established relationships with key decision-makers within customer's organization to promote growth and retention  Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit  Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth  Represented company and promoted products at conferences and trade association meetings  Negotiated contracts with clients  Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends         Regional Sales Manager  ,     06/2003   to   11/2013     Company Name   ‚Äì   City  ,   State      Sell precious and non-precious metal sputtering targets and evaporation materials  WW Key Account Manager - Skyworks, Avago, Triquint, JDSU, Saint Gobain  Manage global account teams in account development, planning, and execution  Territory value $18M - annual growth of 15%  Sell into semiconductor, wireless, medical and photonics industries  Customer contract negotiations, customer reports, quarterly business reviews  Work closely with engineering at customers to offer value based products  Responsible for Leadership and Team Development Training within Materion  Develop critical relationships at all levels at customers and also within Materion         Senior Account Manager  ,     01/2002   to   01/2003     Company Name   ‚Äì   City  ,   State      Sold chip assembly equipment for flip chip, wafer bumping services, leasing services  Singapore start-up trying to gain entry into U.S. Market  Trained on equipment and technology in Singapore  Customers included chip assembly houses, foundries, and chip manufacturers         Senior Account Manager  ,     01/2001   to   01/2002     Company Name   ‚Äì   City  ,   State      Sold design management and collaboration software to chip designers - EDA Industry  Sold to engineers up to C level executives  Customers included chip design houses (Fairchild, AMD, 3Com, Juniper Networks, etc.)  Annual quota of $1.7M  Worked with engineers in selling value proposition in how it decreased design cycle time  Responsible for weekly forecasts, budgets, customer call reports, weekly customer updates, quarterly sales meetings, weekly sales and technical conference calls         Senior Account Manager  ,     01/2000   to   01/2001     Company Name   ‚Äì   City  ,   State      Sold E-commerce and Data Management Software (partnered with Ariba) - start-up company  Software linked to customers' ERP systems (SAP, Oracle, Baan, JD Edwards)  Sold to Fortune 500 semiconductor customers (LSI, Micron, ST Micro, Philips, etc.)  Territory: U.S East and West coasts and Europe         Senior Account Manager  ,     01/1995   to   01/2000     Company Name   ‚Äì   City  ,   State      Sold PVD materials - sputtering targets to semiconductor industry  Key account manager for customers in AZ, CA, Northwest (Hyundai, Motorola, Conexant, Micron)  Grew Northwest territory from $300K/yr to $5 million/yr in 3 1/2 years         Senior Buyer / Program Manager  ,     01/1991   to   01/1995     Company Name   ‚Äì   City  ,   State      Program manager for IDT subsystems - planner and buyer for all components, worked closely with end customer and subcontractors (Solectron, A Plus, Flextronics)         Education      Certified Professional Coach  :   Coaching  ,   2010     Institute of Professional Excellence in Coaching   -   City             Bachelor of Science  :   Business Administration, Marketing  ,   1991     UNIVERSITY OF TULSA   -   City       Attended numerous training seminars in sales, management, team building, and leadership        Accomplishments     Won Supplier of the Year awards from Skyworks and IRC in 2012 and 2013 Team Builder: Certified Draw Success Trainer for Team Development and Success Sales  Training: Certified in AMA, Miller Heiman and Mike Bosworth Solution Selling Techniques  Coaching: Certified IPEC (Institute of Professional Excellence in Coaching) Coach Certified Life Solutions Coach for Personal Empowerment for Individuals and Teams Negotiation  Certified Karrass negotiator       Affiliations     Industry Associations Member of Fab Owners Association Technical Program Committee Member of CS Mantech       Additional Information     Kyle Cease Meditation Retreat 2019
Tony Robbins UPW Event 2016
Michael Beckwith Program 2019
Dr. Joe Dispenza Follower         Skills      Key decision making  Team leadership  Marketing  Verbal and written communication  Strategic planning  Excellent at Networking  Relationship building and management    Conflict resolution  Goals and performance  New business development  Territory management  Account management  Product and service sales        Work History      Business Development Manager  ,   03/2014   to   10/2019     Company Name   ‚Äì   City  ,   State      Accounts included Skyworks, Finisar, Broadcom, Macom, On Semi, Microchip, GCS, Northrop Grumman, NXP, Cypress  Grew territory from $200K/year to $3M/year  Organized trade shows - Semicon, CS Mantech  Devised SWOT analysis to create and execute business plan supporting achievement of established quotas  Capitalized on industry and marketplace trends to strategize solutions and enhance business operations  Established relationships with key decision-makers within customer's organization to promote growth and retention  Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit  Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth  Represented company and promoted products at conferences and trade association meetings  Negotiated contracts with clients  Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends         Regional Sales Manager  ,   06/2003   to   11/2013     Company Name   ‚Äì   City  ,   State      Sell precious and non-precious metal sputtering targets and evaporation materials  WW Key Account Manager - Skyworks, Avago, Triquint, JDSU, Saint Gobain  Manage global account teams in account development, planning, and execution  Territory value $18M - annual growth of 15%  Sell into semiconductor, wireless, medical and photonics industries  Customer contract negotiations, customer reports, quarterly business reviews  Work closely with engineering at customers to offer value based products  Responsible for Leadership and Team Development Training within Materion  Develop critical relationships at all levels at customers and also within Materion         Senior Account Manager  ,   01/2002   to   01/2003     Company Name   ‚Äì   City  ,   State      Sold chip assembly equipment for flip chip, wafer bumping services, leasing services  Singapore start-up trying to gain entry into U.S. Market  Trained on equipment and technology in Singapore  Customers included chip assembly houses, foundries, and chip manufacturers         Senior Account Manager  ,   01/2001   to   01/2002     Company Name   ‚Äì   City  ,   State      Sold design management and collaboration software to chip designers - EDA Industry  Sold to engineers up to C level executives  Customers included chip design houses (Fairchild, AMD, 3Com, Juniper Networks, etc.)  Annual quota of $1.7M  Worked with engineers in selling value proposition in how it decreased design cycle time  Responsible for weekly forecasts, budgets, customer call reports, weekly customer updates, quarterly sales meetings, weekly sales and technical conference calls         Senior Account Manager  ,   01/2000   to   01/2001     Company Name   ‚Äì   City  ,   State      Sold E-commerce and Data Management Software (partnered with Ariba) - start-up company  Our software linked to customers' ERP systems (SAP, Oracle, Baan, JD Edwards)  Sold to Fortune 500 semiconductor customers (LSI, Micron, ST Micro, Philips, etc.)  Territory: U.S  East and West coasts and Europe         Senior Account Manager  ,   01/1995   to   01/2000     Company Name   ‚Äì   City  ,   State      Sold PVD materials - sputtering targets to semiconductor industry  Key account manager for customers in AZ, CA, Northwest (Hyundai, Motorola, Conexant, Micron)  Grew Northwest territory from $300K/yr to $5 million/yr in 3 1/2 years         Senior Buyer / Program Manager  ,   01/1991   to   01/1995     Company Name   ‚Äì   City  ,   State      Program manager for IDT subsystems - planner and buyer for all components, worked closely with end customer and subcontractors (Solectron, A Plus, Flextronics)      "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT REPRESENTATIVE       Accomplishments      Achievement driven and results-oriented individual interested in working in Business Management or Sales.  SUMMARY: Youthful yet very mature; willing to learn and grow; excited about finding a challenging position that gives me an opportunity to contribute.  Quick learner with attention to detail.  Excellent ability to think out of the box and solve problems.  Superb leadership, intrapersonal, and people skills.  Flexible and open to new challenges.        Professional Summary     Achievement driven and results-oriented individual interested in working in Business Management or Sales.       Skills          MS Office Suite  SalesForce.com  Pipedrive.com  Birst/Intradiem Reports  CPR Certification, 2012                  MS Office Suite  SalesForce.com  Pipedrive.com  Birst/Intradiem Reports  CPR Certification, 2012      Self-motivated  Dedicated team player  Highly competitive  Interpersonal skills                SalesForce.com  Pipedrive.com  Birst/Intradiem Reports  MS Office Suite      Self-motivated  Dedicated team player  Highly competitive  Interpersonal skills                SalesForce.com  Pipedrive.com  Birst/Intradiem Reports  MS Office Suite  Mailchimp.com      Self-motivated  Dedicated team player  Highly competitive  Interpersonal skills            Work History      Business Development Representative     05/2017   to   Current      Company Name   ‚Äì   City  ,   State      Increased gross revenue by 6% per month.  Generate new business by adding new retailers and working with existing retailers to strengthen and grow the relationship.  Develop relationships with retailers via outbound cold calls and email campaigns to decision makers.  Follow 7 touches in 7 days plan for new prospects to set appointments.  Strengthen existing accounts by growing product feed and improving pricing.  Demonstrate solution and configure website integration.         Sales Development Representative     09/2017   to   Current      Company Name   ‚Äì   City  ,   State      Maintain positive energy on the sales floor.  Achieved 160% of monthly quota and grew sales to $90K during Q1, earning title as top SDR globally in revenue and demos generated Q1 2018.¬†  Completed 130+ daily cold calls, with an average of 2.5 hours talk time.  Increased KPI's 2 fold month to month during first 90 days of employment.  Participate in all training and continuing education opportunities offered by management.         Senior Sales Producer     02/2015   to   05/2017      Company Name   ‚Äì   City  ,   State      Consistently surpassed the agency standard of 20 policies per month.  Establish a referral network based on loan originators, real estate agents, new/used car and motorsports salesmen and my own personal network.  Developed marketing and partnership campaigns using a mix of targeted mailers, telemarketing and email drip campaigns.  Followed typical sales procedures on both internet and inbound sales leads.  Probed for life and financial service opportunities for all customers.  Provided customers with the utmost understanding during a loss and stood as a liaison between the customer and the claims department.  Completed all customer service requests in a timely manner.  Solved underwriting obstacles for customers and new business.         Business Development     03/2017   to   08/2017      Company Name   ‚Äì   City  ,   State      Successfully implemented company wide business development process, which led to a 6% per month increase in gross revenue. (target set by CEO was 2.5%)  Prospect for new retailers via outbound cold calls and email campaigns to decision makers. Met quota of on-boarding 2 new vendors per month.  Strengthen existing accounts by proactively growing vendor product feed and improving pricing.  Followed call and email cadence throughout the entire sales cycle. ¬†  Demonstrate solution and configure website integration.         Senior Sales Producer     02/2015    to   03/2017     Company Name   ‚Äì   City  ,   State      Consistently surpassed the agency standard of 20 policies per month.  Establish a referral network based on loan originators, real estate agents, new/used car and motorsports salesmen and my own personal network.  Developed marketing and partnership campaigns using a mix of targeted mailers, telemarketing and email drip campaigns.  Followed typical sales procedures on both internet and inbound sales leads.  Probed for life and financial service opportunities for all customers.  Provided customers with the utmost understanding during a loss and stood as a liaison between the customer and the claims department.  Completed all customer service requests in a timely manner.  Solved underwriting obstacles for customers and new business.         Success Management and Reporting Analyst     12/2012   to   02/2015      Company Name   ‚Äì   City  ,   State      Documented new reports engine data dictionary and report content.  Ran monthly and weekly adoption reports for upper management review.  Ran reports and organized data into a presentable document for client meetings.  Upload weekly reports to Salesforce.com for companywide viewing.  Conducted classroom training on reporting system.  Created web help videos.  Sales and Operations Support.  Worked with minimal supervision on a variety of assignments across several departments.  Completed all assignments accurately and ahead of deadlines.  Organized SalesForce.com accounts into correct business categories and updated contact information from marketing campaigns.  Managed SalesForce.com console and manage outbound calls to business directors and executives.  Conducted telephone surveys via outbound calls to customers and industry workers.  Created and maintained data for sales demo environment.  Managed and assigned training courses for new employees.  Research customer data in new markets.         Sales Development Representative     09/2017   to   Current      Company Name   ‚Äì   City  ,   State      Maintain positive energy on the sales floor.  Achieved 160% of monthly quota and grew sales to $90K during Q1, earning title as top SDR globally in revenue and demos generated Q1 2018.¬†  Completed 130+ daily cold calls, with an average of 2.5 hours talk time.  Increased KPI's 2 fold month to month during first 90 days of employment.  Participate in all training and continuing education opportunities offered by management.         Business Development & Success Management     11/2012   to   02/2015      Company Name   ‚Äì   City  ,   State     Managed SalesForce.com console and prospected via outbound calls to business directors and executives.
‚Ä¢ Conducted telephone surveys via outbound calls to customers and industry workers.
‚Ä¢ Created and maintained data for sales demo environment.
‚Ä¢ Managed and assigned training courses for new employees.
‚Ä¢ Research customer data in new markets.
‚Ä¢ Documented new reports engine data dictionary and report content.
‚Ä¢ Ran monthly and weekly adoption reports for upper management review.
‚Ä¢ Organized data from Birst reporting into a presentable document for client meetings.
‚Ä¢ Upload weekly reports to Salesforce.com for companywide viewing.
‚Ä¢ Conducted classroom training on reporting system.
‚Ä¢ Created web help videos.        Interests    Assistant Coach, Cherokee Youth Lacrosse, 2013
Member, Sigma Alpha Epsilon Fraternity, 2009
Morehead State University, Football Team, 2008      Education      Bachelors  :      December 2017     KENNESAW STATE UNIVERSITY, Coles College of Business    -
                          City  ,
                          State              Ph.D.  :   Professional Sales     113 credit hours earned - Expected 2019     KENNESAW STATE UNIVERSITY, Coles College of Business    -
                          City  ,
                          State              Skills    agency, com, content, CPR, client, customer service, data dictionary, email, financial, marketing, meetings, MS Office Suite, network, policies, pricing, real estate, reporting, Research, Sales, supervision, surveys, telemarketing, telephone, underwriting, website      Additional Information      ACTIVITIES:	Assistant Coach, Cherokee Youth Lacrosse, 2013
Member, Sigma Alpha Epsilon Fraternity, 2009
Morehead State University, Football Team, 2008     "
BUSINESS-DEVELOPMENT,"         SR. BUSINESS DEVELOPMENT MANAGER         Professional Summary     Highly organized sales professional with 12 years of inside and outside sales. Exceptional Outside Sales Representative who consistently achieves annual sales quotas and increases the overall customer base in several fields including telecom, advertising, and software solutions. Effectively grows brand awareness through increased market penetration and new market development. Experienced in presenting and selling to senior level(CEO's, CFO's, etc) decision makers in various types of verticals including technology, healthcare, entertainment, logistics, retail chains, hospitality, etc.       Work History      Sr. Business Development Manager     04/2015   to   Current      Company Name   ‚Äì   City  ,   State      Surpassed annual quota by 125% in 2015.  Scheduled and attended at least 10 appointments per week.  Organized joint sale calls with current customers and outside vendors.  Including the W hotel, Atlanta Hawks, TruGreen, LG, etc.  Vast knowledge and use of Salesfore.com.  Successful at working with senior level decision makers in various verticals including hospitality, technology, logistics, healthcare, contractors, etc.  Maintain strong ties with M2M/IoT Operations, IT, Sales Engineering, Accounting, and Legal teams in support of your customers.  Interact with Finance & Operations to ensure compliance with financial obligations, Accounts Payable, credits.         Entrepreneur     11/2016   to   Current      Company Name   ‚Äì   City  ,   State      Developed and implemented a comprehensive salesperson training program.  Prospected to obtain new accounts while maintaining relationships with existing accounts.  Directed targeted marketing efforts that introduced new products and promoted product visibility.  Optimized the Ride Ad website and all social media accounts to boost traffic to the sites.         Sr. Business Development Manager     04/2015   to   11/2016      Company Name   ‚Äì   City  ,   State      Surpassed annual quota by 125% in 2015.  Scheduled and attended at least 10 appointments per week.  Organized joint sale calls with current customers and outside vendors.  Including the W hotel, Atlanta Hawks, TruGreen, LG, etc.  Vast knowledge and use of Salesfore.com.  Successful at working with senior level decision makers in various verticals including hospitality, technology, logistics, healthcare, contractors, etc.  Maintain strong ties with M2M/IoT Operations, IT, Sales Engineering, Accounting, and Legal teams in support of your customers.  Interact with Finance & Operations to ensure compliance with financial obligations, Accounts Payable, credits.         Business Account Executive     12/2013   to   04/2015      Company Name   ‚Äì   City  ,   State      Exceeded quota on a monthly basis, averaging 140% to plan.  Handled the highest volume account in assigned territory by closing the.  EDUCATION.         Business Account Executive     12/2013   to   04/2015      Company Name   ‚Äì   City  ,   State      Exceeded quota on a monthly basis, averaging 140% to plan.  Handled the highest volume account in assigned territory by closing the Wellstar Health Group(over 20 locations).  Ongoing generation of new leads through relationship building with
property managers, building owners, referral partners, social media, cold calling and door to door sales.  Recognized with the ""triple threat award,"" over 100% data, 80% phone sales, and 60% TV sales.  Work with senior level decision makers in various verticals including
hospitality, logistics, healthcare, retail, contractors, etc.  Manage a territory with a high activity and comprehensive business
plan.          Senior Account Manager     04/2011   to   01/2014      Company Name   ‚Äì   City  ,   State      Managed a portfolio of over 300 accounts generating $3 million in sales and revenue.  Led sales calls with team members to establish sales and customer retention goals.  Assisted clients in building networking sites to increasing their overall profitability in their business.  Maintaining excellent knowledge of our products and services(SaaS, websites, etc.) in order to understand customers' needs and provide solutions to those needs.  Work with senior level decision makers in various verticals including hospitality, logistics, healthcare, retail, contractors, etc.  Maintained an average retention rate at over 85%.         Sales Consultant     01/2009   to   03/2011      Company Name   ‚Äì   City  ,   State      Established more than 30 new accounts, earning a combined profit of over $200k a year.  Recognized as top sales generator, increasing sales level by 45% in 2009 alone.  Received company Employee Performance Award after maintaining record sales achievement of 20% growth five months in a row.  Exceeded targeted sales goals by 175%.         Senior Account Executive     05/2006   to   04/2008      Company Name   ‚Äì   City  ,   State      Adhered to all federal and state compliance guidelines relative to retail mortgage lending.  Interviewed an average of 40 mortgage loan applicants per month.  Received Employee of the Month Award for a 70% rate of closed loans.  Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.  Provided expert financial advice on mortgages governmeand personal loans.  Closed or assisted in closing in nearly $10 million in loans.         Accomplishments      Ranked as a top performer, averaging 140% above sales quota each
month.  Recipient of the Triple Threat Award at Comcast Business in 2014.  Managed a portfolio of over 300 accounts generating $3 million in sales
and revenue at Networx Systems.  Handled the highest volume account in assigned territory at Comcast
Business with selling and managing the Wellstar Health System.  Recipient of Account Manager of the Month Award multiple times at
Networx Systems.  Earned the Winner's Circle Award in 2015.  Increased sales volume by adding two of the largest accounts(The W
Hotel, LG) in the Southeast region.        Skills          Customer targeting  Contract negotiations  Prospecting  Internet marketing  Natural leader  Marketing and advertising  Strong work ethic      Talented negotiator  Conflict resolution techniques  Hiring, training and supervision  Operations management  Market research  Employee recruiting            Education      Associate of Arts  :      2002     Enterprise State Junior College    -
                                          Bachelor of Science  :      2006     Troy University    -
                          City  ,
                          State              Highlights    Accounting, Accounts Payable, business development, business
plan, closing, cold
calling, com, credit, CRM, clients, Finance, financial, Legal, logistics, managing, network, networking, profit, relationship building, retail, sales, Selling, Strategic, phone, TV, websites   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT LEADER        Summary    BUSINESS DEVELOPMENT MANAGER Experienced leader with more than 7 years of experience working in sales, marketing and business
development with specialization in identifying, developing, and maintaining new strategic business
partnerships. Propelled a small chemical trading firm into a flourishing manufacturer, national distributor
and global manufacturer's sole-trading partner. Highly motivated, tough negotiator with excellent verbal
and written skills. Expertise in engaging decision making and devising winning sales strategies and
solutions.
Innovative, adaptable, analytical, action-oriented, and flexible in working with suppliers and customers in
dynamic international markets. Developed sole-selling agencies of 4 different manufacturers in 3 different
countries encompassing 6 different products. Experienced in working collaboratively with cross-functional
teams such as technical, legal, finance, sales and marketing. Bringing creativity, complex problem-solving
skills, entrepreneurial drive, and unceasing spirit to all endeavors.      Skills          Strong business acumen  Managing cross functional teams  Motivational management style  Sales and pricing strategies  Customer-focused sales leader  New product and market development  Strategic sourcing and hedging  Data-driven decision making  Demand prediction  Supply chain and resource management  Cost control and profit maximization  Project planning and development  Business forecasting and strategy MS Office Suite, Adobe Photoshop, Macromedia Flash and  Dreamweaver, Programming Skills - HTML, C, C++              Experience      Business Development Leader | Partner | Director     Feb 2010   to   Nov 2017      Company Name   Ôºç   City       Spearheaded company-wide marketing campaigns introducing new products which boosted sales
          by more than 67% in just 1 year.  Increased gross profit by 135%, net profit by 133% and EDITDA by 100% in less than 7 years.  Ensured long-term profitability by researching and renegotiating vendor and customer contracts.  Identified and eliminated loss making products and promoted profitable ones.  Single-handedly developed a large customer base for a new product range increasing sales from
          zero base to more than $2 million in just under 4 years.  Demonstrated strong leadership by recruiting, training and managing more than 20 employees
          across different locations and multiple departments.  Managed accounts of more than 300 customers directly, retaining almost all of them till date.  Strategically sourced products and negotiated long term contracts by consistently beating
          aggressive competition in reverse auctions to win business of a major manufacturer.  Gained market share post the recession years of 2008 and 2009 by segmenting customer base
          and servicing new specialized niches.  Developed and implemented employee welfare policies and other company policies on ethical
          way of conducting business.  Assisted in preparing balance sheets and filing multiple tax returns including income tax, excise
          duty, service tax, value added tax, and goods and service tax.  Worked closely with auditors, set
          budgets for expenses, negotiating secured and unsecured credit lines with banks.         Teaching Assistant     Aug 2007   to   Dec 2009      Company Name              Graduate Teaching Assistant       Worked for two and half year as graduate teaching assistant, teaching
          organic chemistry laboratory to undergraduates.  Trained over 250 students in basic to semi-advanced theoretical and
          laboratory skills in organic chemistry
 Responsibilities.  Presented lectures to class of over 100-150 students.  Conducted multiple
          one-on-one student review sessions.  Responsible for making presentations, teaching course material, teaching lab
          skills, and grading of assignments and final exams.         Education and Training      Masters of Science  ,   Organic Chemistry   May 2010    Organic Chemistry Research and Thesis Option), Virginia Tech       Bachelor of Technology  ,   Dyes and Intermediates, Institute of Chemical Technology   May 2007    Dyes and Intermediates, Institute of Chemical Technology Research Publication Pd-catalyzed amination; Tetrahedron Letters. 2011, 52, 916       Research Project: Mild and convenient ways to prepare N-alkyl tacrines (June 2008 - May 2010)     May 2007           Skills    Dreamweaver, Adobe Photoshop, balance sheets, basic, budgets, C, C++, chemistry, contracts, Cost control, credit, clients, decision making, delivery, filing, Macromedia Flash, forecasting, functional, gross profit, HTML, leadership, leadership skills, Letters, logistics, Managing, manufacturing
          processes, marketing, market, market development, MS Office Suite, win, 2000, negotiating, negotiator, policies, presentations, pricing strategies, profit, Programming, Project planning and development, Publication, quality, quality assurance, recruiting, researching, Research, Sales, Self-starter, strategy, Strategicsourcing, Supply chain, tax, tax returns, teaching     "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT REP         Summary    Results-oriented, high-energy, ambitious marketing professional, with a successful record of accomplishments. 10+ years' experience in sales, marketing, and business development. Passionate, skilled social media expert with five years of experience managing professional social media accounts and content marketing.
Major strengths include strong team leadership, excellent communication skills, competency, versatility, attention to detail, as well as supervisory skills including hiring, termination, scheduling, training, and other administrative tasks. Thrives in fast-paced environments and adheres to tight deadlines using time management. Thorough knowledge of current and emerging digital marketing trends with a clear vision to accomplish company goals. Proven ability to drive company growth and brand awareness through creative and highly effective communications. Recognized by co-workers and managers for being a positive, self-starter with an exceptional work ethic and the ability to multi-task. Three years of working in a virtual environment while maintaining a record of exceeding monthly goals.        Experience      Company Name     September 2015   to   July 2017     Business Development Rep   City  ,   State      Reached daily goal set by the company 90% of each month by generating warm leads for contracted vendors
   sales teams who provide business technology services.  Met revenue and lead generation goals by means of proactive outbound prospecting making 200+ calls
   per day.  Used strong selling and influencing skills to qualify an average of 10-15 quality leads per day.  Logged customer contacts and exceptional notes in company CRM, Halo.  Attended sales meetings, vendor training, local trade shows to stay current on technology and SaaS.          Company Name     January 2015   to   February 2017       City  ,   State      Created and managed new social media profiles for Drycon Carpets Nashville and within 3 months they
   achieved the highest month of sales in June 2016.  In July 2016 the sales increased by 22%.  Planned and executed successful SEO and PPC campaigns using AdSense and AdWords.  Implemented current marketing trends within digital strategies for projects throughout various industries.  Designed responsive, user-friendly websites for clients in various B2B and B2C industries to build brand
   awareness, increase online traffic and generate new and repeat sales via WordPress, Wix, and GoDaddy
   platforms.  Implemented and managed SEO best practices for websites, social media posts, blogs and other online
   content.  Used keyword analysis based on industry using SpyFu and Jaxxy.  Created and implemented automated email marketing campaigns using MailChimp, Hubspot, and AWeber.  Created, managed, and/or updated social media presence including industry specific content and optimized
   posts by using Hootsuite, Buffer, and Co-Schedule.  Optimized and planned successful online marketing ads to targeted audiences based on budget spend
   provided by clients via Facebook Ads, Twitter Ads, Instagram.          Company Name     March 2008   to   May 2014     Business Development Coordinator   City  ,   State      Responsible for on-boarding and operations: 4 new customers in 2012 that represented over $2.25M of the
   annual revenue and 10 new customers in 2013 with top-line contribution to the organization of $5.6M which
   equaled 18% YTD growth and 102% to plan.  Key account relationship management for top 3 fulfillment customers: saved $400,000 of business to
   competitive threat, despite 4% higher price.  Worked cross-functionally with IT and operations to implement B2B solutions that were client specific.  Oversight of margin management, impacting a 1.25% improvement in profitability in a competitive wholesale
   distribution business.  Achieved new account sales quota 6 out of 7 years at 97.5% to plan.  Key contributor to a start-up business unit/division implementing e-commerce - a fulfillment solution
   which resulted in $1.2+M first year of launch.  Assisted in designing literature, webinar content, education materials, and internal/external communication
   of value proposition to prospective customers, still utilized today.  Managed enrollment and booth set-up for multiple trade association/shows per year.  Recruited 28 multi-million dollar distributor accounts over 3 years.  Co-managed travel and expense budget to plan in excess of $56K annually.  Coordinated travel and support required to service high profile customers.  Briefed VP of Business Development on day-to-day issues affecting business development and identified areas
   of opportunity and improvement.  Designed and created marketing collateral for sales meetings, trade shows and company executives, saving
   NDC thousands of dollars on creative outsourcing each year.  Implemented and evolved high-impact strategies to target new business opportunities and tap into new
   markets.  Developed and improved marketing and promotional opportunities for non-traditional markets and
   new/existing member recruitment.  Monitored market conditions, product innovations, competitor activity, and adjusted sales approach to
   address latest market developments with existing and future accounts.  Delivered exceptional customer service to existing accounts and prospects to strengthen customer loyalty.  Provided executive level administrative duties as needed including .             January 2005   to   January 2008     Assistant Site Manager   City  ,   State      Assisted in managing a team of 5 professionals and performed administrative duties as needed.  Performed managerial duties in the absence of the Site Manager to keep business activities progressing.  Served as a mentor to junior team members and influenced them to grow professionally within the company.  Streamlined strategic initiatives to ensure the maximum amount of mortgage loans were closed each month
   for Regions Bank.  Created new processes and systems that were implemented to increase customer service satisfaction.  Resolved data issues for completed appraisals and title work in a timely manner before submitting completed
   documents to Regions mortgage processing center.  Managed quality communication, customer support and product representation for top client, Regions Bank.          Education and Training      Full Sail University      Masters of Science  :   Internet Marketing    Internet Marketing        University of Phoenix      Bachelors of Science  :   Marketing Business    Marketing Business             July 2016       Accredited in Medical Sales - HIDA - January 2010-January 2013
Digital Marketing - Shaw Academy -                   August 2016       Blogging and Content Management - Shaw Academy -                   February 2017       Web Development - Shaw Academy -              Skills    administrative duties, Ad, Ads, approach, B2B, Budget Planning, budget, business development, competitive, content, Content Management, CRM, client, clients, customer service, customer support, designing, e-commerce, E-mail, email, Google Analytics, HTML, Image, notes, managerial, managing, Marketing Strategy, marketing, market, marketing collateral, materials, Medical Sales, meetings, mentor, 97, mortgage loans, online marketing, processes, Project Management, quality, recruitment, relationship management, selling, sales, strategic, trade shows, Web Development, websites     "
BUSINESS-DEVELOPMENT,"         FOUNDER, BUSINESS DEVELOPMENT DIRECTOR         Skills          Salesforce  PowerPoint  Cloud Document  Word  Publisher          Management  Excel  Google Drive  Access  Outlook              Experience      FOUNDER, BUSINESS DEVELOPMENT DIRECTOR   01/2010   to   Current     Company Name   City  ,   State       Independent sales agent providing clients, principals, and prospects marketing support, business insight, and
sales strategy to supplement the specialty and unique-to-market product line I represent.  Key BJS Sales Generated Highlights:
GEM SOLUTION - CLOUD-BASED SUITE OF SUPPORT TOOLS FOR PRIVATE CLUB GOLF AND RETAIL OPERATIONS.  Increased GEMS account list from 10 to 63 clients, 530% increase, including many Platinum Clubs of America
     through cold-calling, email marketing, networking, needs analysis, face-to-face and virtual presentations, social
     media, and client referrals.  Enabled GEMS to acquire the Golf Business Network in 2014 by accelerating revenue growth and industry
     awareness.  GOLF BUSINESS NETWORK - MEMBERSHIP ORGANIZATION OF PRIVATE CLUB PGA PROFESSIONALS.  Advised new ownership team in establishing the organizational roadmap, brand identity, and benefits strategy
     for GBN membership retention and growth.  Designed the GBN PartnerPlus vendor marketing program for companies to engage the industry's leading club
     professionals.  One-of-a-kind marketing portfolio includes hyper-targeted ROI measurable communication,
     webinars, on-site events, networking, exclusive GBN web content, custom surveying, and consulting.  Spearheaded the PartnerPlus business development plan and sales execution.  Project required researching
     market potential, compiling GBN membership data and industry statistics, cold-calling, pipeline management,
     personalized and content marketing, defining pricing and negotiation strategies.  Generated $76K in incremental revenue within 12 months of initial launch.  L.E.N.  LUXURY LIFESTYLE APPAREL AND ACCESSORIES FOR THE PRIVATE CLUB RETAIL CHANNEL.  Procured 22 new L.E.N.  golf shop retail partners totaling $150K+ in sales.  Created sales promotions and marketing materials for L.E.N.  and retailers, managed store inventory and
     merchandising displays, club event participation, and created training program for frontline staff.  TALGRACE MARKETING - DIGITAL MARKETING AGENCY.  Introduced mobile technology and its practical applications to private club stakeholders as an emerging
     communication platform to increase member engagement and revenues.  Prosecuted to close new clients Butterfield Country Club, Glen Oak Country Club, Ruth Lake Country Club,
     Valley Lo Club, Elgin Country Club, Oak Park Country Club, and Montini Catholic High School.  THE PERFECT PUTTING AID / TRAINING SYSTEM FOR TEACHING PROFESSIONALS AND GOLFERS.  Facilitated the contact and relationship development for The Perfect Putting Aid's placement on Golfsmith.com
       and the PGA Tour practice greens in 2011.  Signed 60 golf teaching professionals and golf retail sales affiliates.          MIDWEST ACCOUNT EXECUTIVE   01/2008   to   01/2009     Company Name   City  ,   State       Cultivated relationships with key digital ad agencies to capture new clients including Mercedes-Benz, Turtle
      Wax, Allstate, and Castrol Oil.  Directed BP Amoco's Is Your Car Worth It.  online promotional contest - $500K campaign, largest in
      CarDomain history.          MIDWEST ACCOUNT EXECUTIVE   01/2006   to   01/2008     Company Name   City  ,   State       Achieved 119% of 2007 sales budget and produced $900K+ in billings.  Secured new advertisers including ConAgra Foods, Bally Total Fitness, Dell, Hanes, Fisher-Price, and LaSalle
      Bank.  Re-negotiated new deals with former major clients including Discover, Walgreens, DeVry, and NBC.          SPONSORSHIP SALES ACCOUNT EXECUTIVE   01/2005   to   01/2006     Company Name   City  ,   State             SPORTS MARKETING ACCOUNT MANAGER   01/2004   to   01/2005     Company Name   City  ,   State             AUTOMOTIVE ACCOUNT EXECUTIVE   01/2001   to   01/2004     Company Name   City  ,   State             Education and Training      BACHELOR OF ARTS  :   Public Relations   1992       SAINT MARY'S UNIVERSITY   City  ,   State       Public Relations        Activities and Honors    Business development, sales, and account management professional with 15+ years blended expertise working
with a range of clients from SMB to national brands. Adept at cultivating innovative business concepts, value
creation, and developing relationships that drive revenues, secure deals, and exceed business goals. Effective
communicator accustomed to collaborating with senior leadership teams and presenting to key stakeholders.
Expertise
¬∑ Business to Business Sales          ¬∑ New Product Introduction          ¬∑ Negotiation
  (B2B)          ¬∑ Marketing Promotions          ¬∑ Sponsorship Sales
¬∑ Business Development          ¬∑ Ideation          ¬∑ Consultative Sales
¬∑ Account Management          ¬∑ Business Writing          ¬∑ Lead Generation
¬∑ Brand Development          ¬∑ Client Relations      Skills    ad, AGENCY, benefits, billings, brand identity, budget, business development, cold-calling, com, consulting, content, client, clients, Dell, email, GEMS, inventory, marketing, market, marketing materials, merchandising, Access, Excel, Outlook, PowerPoint, Publisher, Word, needs analysis, negotiation, NETWORK, networking, Oil, organizational, Platinum, presentations, pricing, researching, RETAIL, retail sales, Sales, statistics, strategy, TEACHING, unique, web content   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER           Summary    With 11 years of diverse managerial and marketing experience penetrating in domestic and international markets including Manufacturing, Engineering, Food and IT, I have honed my communication and marketing research abilities to gauge demand for products and explore new clients. Having managed several big projects, I have learnt to maintain equanimity under pressure and achieve goals both as a cross functional team member and individual contributor.      Skills          Determined team player.  Versatile sales techniques.  Team Building  Time management skills with ability to prioritize results.  Proficient in PowerPoint, Word, Excel and online survey tools. MS Access, Oracle basic  Operating Systems: Windows 95/98/2000/XP/Vista/NT servers, MS DOS, Linux, Mac OS X  ERP: Basic SAP R/3, SAP PP, SAP MM knowledge  Software/ Applications: Internet Explorer, Outlook, Outlook Express, QuickBooks  Editing Tools: Adobe Photoshop, Corel Draw  General Productivity: MS Office  Project Management Tools: Microsoft Word, Excel, PowerPoint              Experience      Business Development Manager    February 2015   to   May 2017     Company Name   Ôºç   City        Responsibilities in Project 1:.  Closed $200 million deal for fabrication and welding work of burners with Reliance Industries (India) in Partnership with Precision Industries Inc.  LA, USA).  Oversaw all aspects of new plant development and after work at Rajkot (India).  Saved $20 million for Reliance Industries in burner designs.  Supervised a team of 18 including Direct and Indirect People.  Negotiated and saved 15% on purchase cost of new welding machineries valuing $7.5 million.  Responsibilities in Project 2:.  Introduced and represented Genie, a Terex Co.  world leader of Material Lifts and Aerial Work Platforms in India.  Oversaw advertisement, promotions and sales & services from launch.  Sales grew by $10 million within a year and saw an increase of 5% next year.  Infused concept of SNAPON and ABCD report, required from sales & service individuals on a weekly basis.  Championed idea of intranet site for FAQ's, Brochures, Parts List, Presentations, and Competitor info.  Led team of 20 people of Terex and Sunag for marketing, positioning and pricing strategy.  Recognized as best employee of the month for sales performance in 2015.  Developed active approach in solving client and sales issues, devising service teams and operators by appointing new local distributors.  Planned and executed a shock and awe campaign with punch line - Genie, now in India! Using concept selling approach.  Projected monthly volume, penetrations, and new business acquisitions versus company spend and met objectives.  Responsibilities in Project 3:.  Grew and expanded market for highly technical and heavy equipment's like hand tools, power tools, rotating union, etc.  manufactured by Ansul USA, Snap On etc.  in Indian market.  Headed new sales development team in areas of Automobiles, Petrochemicals, Defense, Aviation, Railways, Machine Tools, and Steel etc.  Established 5 new SKU's, one triggering $2.5 million additional sales revenues, 15% higher than previous year.  Attend industry functions, conferences, and tradeshows.  Monitor market conditions and identify opportunities for campaigns, services, distribution channels leading team of sales and marketing.  Maintained comprehensive knowledge on new technology/equipment and report to mid and senior level management.  Study risks and potentials involved when integrating into new venture with companies.          Product Development Manager    July 2009   to   November 2015     Company Name          Oversee life cycle from designing to after sales of 2.5HP Engine in Asian and Gulf markets.  Participated in trade shows and brought 12 new clients.  Collaborated with engineers to improve engine fuel efficiency from 5% to 15%.  Designed new horizontal drilling machine for crankcase reducing rejections by 20%.  Renegotiated deals on crankcase with vendors and solved quality problems by appointing new vendors.  Promoted from Product Development Coordinator to Manager in 2011.  Hired and supervised crew of 7 for Product development of 2.5 HP engine.  Fixed problem of cracking crankcase and engine color by running prototype engine on field.  Managed product-related support, feedback and inquiries from customers to understand market opportunities.  Acted as a leader in development of product planning, marketing and product strategy.  Furnishing information on sales forecasts and special reports to management.          Product Development Manager    January 2008   to   March 2009     Company Name   Ôºç   City        Promoted and install 1st ever wireless restaurant order management software solution in India via touch-pad devices.  Oversee software sales lifecycle from closing to delivery to ensure it's functional, updated and supported.  Converted 60% of potential 50 clients into buyers by the end of first year.  Achieved quarterly target of $2 million in the first month of product launch.  Appreciated for self-idea of ""Service at your Desk"", saving 5% advertising cost.  Offered changes and custom made MIS reports as per client needs.  Collaborated with internal teams to formulate strategies and technical changes in software.  Daily use of MS office tools to feed in data to evaluate target market.  Solved after sales technical issues visiting client locations.          Marketing Research Analyst    February 2005   to   March 2006     Company Name          Performed market research SWOT analysis for Amul Products, largest Food Company, marketing milk & milk products in India to study effectiveness of its brand.  Integrate market research information into company system to develop new leads.  Identify effect-cause relationships between financial outcomes and marketed actions, thus raising profitability.  Used research tools to understand target market and its competitors, increasing response rate by 30%.  Utilized excel charts, graphs and PowerPoint to portray results of complex analysis.  Conducted ambush marketing for category-specific product to anticipate customers' future needs.  Used quantitative and qualitative methods and consolidated information into actionable reports and presentations.          Education and Training      Master of Business Administration (M.B.A)   :   Marketing  ,   May 2009    University of Pune      India    Marketing        Bachelor of Business Administration (B.B.A)   :     May 2007    University of Gujarat      India            CERTIFICATIONS and TRAINING
*  Training - SAP Production and Planning (PP) | SAP Materials Management (MM)
*  Certificate - Introduction to Python Programming from Udemy
*  Certificate - Introduction to Python for Data Science from Udemy                Skills    acquisitions, Adobe Photoshop, advertising, approach, Automobiles, Basic, Brochures, budget, charts, closing, color, concept, conferences, Corel Draw, client, clients, Customer service, Databases, Decision Making, delivery, designing, Editing, ERP, Senior Management, financial, functional, graphs, hand tools, HP, Internet Explorer, Team Building, Linux, Machine Tools, Mac OS, market research, marketing, market, MS Access, Excel, MS Office, Outlook, Outlook Express, PowerPoint, PP, 2000, Windows 95, 98, Word, Microsoft Word, MIS, MS DOS, Multi-tasking, Negotiating, networking, next, NT servers, Operating Systems, Oracle, order management, positioning, power tools, Presentations, pricing strategy, Problem-Solving, development of product, Product Development, marketing and product, Programming, Project Management, Python, quality, QuickBooks, Research, selling, Sales, sales development, SAP Materials Management, SAP MM, SAP, SAP PP, SAP R/3, strategy, Strategic, Strategic analysis, team player, Time management, trade shows, Vista, welding     "
BUSINESS-DEVELOPMENT,"         DIRECTOR OF BUSINESS DEVELOPMENT       Summary     Looking for the greatest opportunity to use my years of experience in business development and client relationship buiding to¬†work ¬†for a reputed company that I can help grow and prosper!       Skills         Business Development, Client Relationship Builder, Alternative Transportation Specialist    Client Account Management, Contract Negotiations, Customer Driven           Experience     05/2009   to   Current     Director of Business Development    Company Name   Ôºç   City  ,   State      Responsible for developing new business opportunities for corporate,municiple and university markets over $43¬†million in annual revenues.  Created over 25 new commuter programs from the ground up for fortune 500 companies in the Bay Area.  Created new revenue streams through new municiple and ¬†University accounts including the City of Los Angeles, University of California, Berkeley and San Francisco State University - over $10 million annually.  Accountable for marketing and prospecting through cold calls and networking.  Responsible for face to face meetings and presentations with prospective clients.  Manage the follow up process including sending follow up marketing materials, phone calls, emails and dialogue on a consistent basis until the relationship is recognized.  Obtained new multi-million dollar account within first four months of employment.  Develop and prepare proposals for major private and municipal transportation projects through cold calls and requests for proposals.  Executive management of all corporate accounts which include many high profile, Silicon Valley Fortune 500 companies.  Networking and business development through many associations including ACT, BOMA San Francisco, BOMA Silicon Valley, APTA, CalACT, GBTA and various Bay Area organizations.         02/2006   to   05/2009     Bay Area General Manager    Company Name   Ôºç   City  ,   State      Executive management of the Bay Area market; responsibilities include marketing and business development, operations and accounting related functions.  Management oversight of approximately 80 locations throughout the Bay Area encompassing San Francisco, Oakland-East Bay, San Jose and Marin County; over $65 Million dollars in gross parking revenues annually.  Locations included management fee / incentive fee locations; company lease locations and reverse lease (at risk management fee) locations.  Successful business transactions of 35 new locations in the Bay Area region, with additional net profits of over $750K¬†annually.  Achieved successful expansion of the municipal market with¬†contract awards with AC Transit, and BART (Bay Area Rapid Transit); additional contract awards and new business achieved as a result.  Achieved additional regional expansion and market margin with successful award of the City of San Jose contract; opening new market opportunities for the region.  Successful contract renewal of over 15 existing contracts in Bay Area, increasing profits 5% over existing net profit projections of same store sale performance.  Oversight of Bay Area team of 35 management professionals and accounting/ clerical staff; oversight of employee base of over 200 parking professionals in both union and non union environments.  Responsible for annual budget preparation and performance for the Bay Area Region including same store sale performance, new business development and General and Administrative projections.  Achieved positive financial results on the successful integration of Bay Area operations, reducing overhead through technology and best practices for improvement of over $300,000 in Bay Area net profit.  Responsible for monthly financial analysis and performance of Bay Area locations; implemented immediate changes and proactive measures to adhere to expectations to maintain budgeted targets.  Corporate Liaison for Union Contracts in Bay Area: Accomplishments included the successful negotiation of San Francisco Teamsters Local 665 contract resulting in payroll and overhead freezes to aid in maintaining current profit margins during uncertain real estate conditions.  Successful implementation of Bay Area marketing campaigns and ancillary revenue opportunities to increase profits at existing locations.         02/2004   to   02/2006     General Manager    Company Name   Ôºç   City  ,   State      Executive management oversight for 35 locations including hotel and office properties, hospitals and government agencies; generating over $6 million in annual revenues.  Through marketing and networking, obtained 5 new locations as first year General Manager, generating over $70,000 in additional net profit annually.  Successful implementation of Corporate policies and procedures at all locations and City office, creating more efficient revenue controls and immediate reduction of liabilities and risk of financial losses.  Implementation of employee development projects and awards programs to increase low employee morale and high turnover ratios.         02/2003   to   02/2004     Operations Manager    Company Name   Ôºç   City  ,   State      Managed a team of 9 Project and Area Managers with operations of over 20 locations including Class A office properties, University of North Texas parking operations, Reunion Arena,  and Presbyterian Hospital operations.  Developed proformas and proposals for new location opportunities; Assisted General Manager with proposal preparation and presentations.  Responsible for budget preparation and analysis of Profit and Loss Statements.  Maintained client relationships of high profile companies including Crescent Real Estate Equities, Cousins Properties, Trizec Properties, Trammel Crow, Cushman and Wakefield, Equity Office Properties and Jones Lang LaSalle.  Developed Manager's skills in proper company accounting and operating policies.  Successful completion of CPS Advanced Management Training Program; promoted to General Manager within two weeks of completion.         06/1999   to   02/2003     Area Manager    Company Name   Ôºç   City  ,   State      Promoted to Area Manager within one year.  Oversaw management team of 25 employees, including managers, accounting personnel and attendants.  Responsible for all aspects of operations, including auditing and billing functions, operations, monthly reporting and maintenance projects.  Developed positive relationships with ""high risk"" clients through daily contact and various departments within the area.  Implemented tenant and customer amenity programs for all locations to enhance services and value.  Assumed additional management oversight of additional properties, including downtown Class A Office Properties, offsite management of billing accounts and garage operations.  Improved net operating profit of additional operation by 5% through new technology, policy and procedures.          Education and Training          Bachelor of Science  :   Business Administration Marketing / Management    East Central University   Ôºç     State      Business Administration Marketing / Management        Activities and Honors     San Francisco BOMA; Association for Commuter Transportation - Northern California Board Member; BOMA Silicon Valley; International Facility Managers Association San Francisco / Silicon Valley / East Bay;¬†¬†CoreNet - Northern California       Skills     Client Relations, Business Development, Sales, Proposal Preperation, CRM planning and management, Cold Calling, Networking, Budget Preparation, Contract Negotiations,¬†Executive management, Financial Analysis, Marketing Transportation Route Planning and Analysis    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT EXECUTIVE       Summary    Accomplished sales professional with 20 years of business development and account
management experience in both the private and public sector; healthcare, education and government. Adept at managing
intense demands of multiple existing customer accounts and cultivates strong customer
relationships.      Highlights          Negotiation¬†  Financial Analysis  Detail Oriented¬†       Strategic account development      Relationship selling    Teamwork             Accomplishments      Selected to the Staples NAC Green Team.        Successfully grew account base to 14 new customers.        Generated $3.5 million in new business acquisition.        Recipient of BDE All Star award.  Closed $700,000 in furniture for customer's new corporate headquarters.        Experience     08/2012   to   Current     Business Development Executive    Company Name   Ôºç     State      Experience in delivering profitable, multi-year national and corporate contracts to
      companies with 400+ employees.  Responsible for business-building and relationship-building expectations through
      long selling cycles with unique accounts.  Lead entire sales process, price negotiation, final contract terms and
      implementation from inception to close of sale.  Create and conduct unique marketing proposal presentations and RFP responses
      for all Staples industry business solution categories; supplies, facilities, technology,
      promotional, print, and furniture.  Generate new sales opportunities through direct and telephone selling and emails.  Leverage lead generation tools to increase profitability and product presence in the
      marketplace.  Developed new customer base consisting of 14 accounts averaging $250,000
     dollars in office supplies a year.         07/2007   to   07/2012     Account Manager    Company Name   Ôºç     State      Responsible for customer acquisition, retention and expansion.  Established relationships providing healthcare solutions that fit accounts goals,
     objectives and GPO contract agreements.  Administered all e-commerce training and development.         12/1991   to   12/1997     Account Executive    Company Name   Ôºç     State      Managed largest corporate accounts in seven states.  Negotiated and executed marketing and advertising promotions.  Met or exceeded all quotas throughout tenure and increased market share in
     accounts.         11/1987   to   12/1991     Sales Representative    Company Name   Ôºç     State      Effectively communicated and coordinated execution of the planogram with store
     management.  Arranged items in favorable positions and areas of the store for optimal sales.  Managed the purchasing process for the entire department.          Education          Bachelor of Science  :   Journalism and Mass Communications     Kansas State University   Ôºç   City  ,   State      Public Relations and Marketing        Skills      Customer Relationship Management (CRM) software (Salesforce)  Office 365  Healthcare: GPOs  Government and Education: Consortiums     "
BUSINESS-DEVELOPMENT,"         INTERNATIONAL BUSINESS DEVELOPMENT MANAGER       Summary    Charismatic business professional with expertise in  business development  , product strategy, marketing,  and  sales . Effectively built sales department from 10% to 50% of total company revenue over a 10 year term. Vastly experienced in international distribution development.      Highlights          Business Development  Inventory Management  Sales Analysis & Forecasting      Marketing   Product Strategy  Bilingual - English/Spanish              Experience     02/2010   to   Current     International Business Development Manager    Company Name   Ôºç   City  ,   State      Identify global product opportunities, perform market analysis, and create product briefs outlining new collections.  Lead cross-departmental team responsible for creating product launch process calendar to ensure timely execution and clear communication.  Manage special project requests to identify the value of the project, potential growth in the market, and work with Product Development, Marketing and Sales to execute.  Develop pricing strategy and manage pricing model to boost brand profitability.  Analyze sales history and market trends to optimize inventory levels at overseas warehouse providing product to global partners in a timely manner, resulting in lower overhead and storage costs.  Produce and communicate quarterly key performance indicators (KPI) reports.  Liaise with Product Development, Marketing departments and Regional Directors to develop new product for global consumers.  Develop, maintain, and support 37 international sales and distribution accounts in 76 countries for Victorinox Swiss Army brands.  Analyze sales statistics to determine business growth potential and drove incremental growth of $2M in 2014.  Assist global partners with inventory management, product training and retail promotions, resulting in higher product margins for all parties.  Offer a proven track record of revenue growth year over year, from $8M to $34M during my 10-year term.  Grew Latin Market from ground zero to top region for 3 consecutive years.         01/2004   to   01/2010     International Sales Operations Manager      Supported VP and Director to manage international brands and support global network of distributors.  Coordinated directly with factories, third-party logistics warehouse operator, and distributors to optimize order flow from factories to warehouse to global markets.  Created and updated order templates and price lists for accounts.  Managed inventory to maintain optimal levels.  Worked with distributors to obtain quarterly and monthly forecasts.         01/2000   to   01/2004     Company Name   Ôºç   City  ,   State      Oversaw daily operations for international department.  Maintained the sales of product overseas with key accounts.  Fulfilled 5-8 international customer orders and quotations weekly.         01/1999   to   01/2000     Air and Ocean Export Coordinator    Company Name   Ôºç   City  ,   State      Exported high value goods and hazardous materials to foreign countries.  Completed International banking documentations - Sight Drafts and Letter of Credits - to ensure payment as needed.  Translated documents and correspondence in conversational translation for internal staff and clients.          Education     1999     BS degree  :   Business Administration, International Business    Southern Illinois University of Edwardsville          Business Administration, International Business Studied Abroad - Costa Rica        Skills    Army, banking, business development, clients, international sales, inventory management, inventory levels, inventory, Latin, logistics, Director, market analysis, market trends, marketing, Market, Marketing and Sales, materials, network, pricing, pricing strategy, Product Development, retail, sales, Sales Analysis & Forecasting, statistics, strategy, translation   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT INTERN         Summary    Highly skilled and organized individual who has won employee of the month a lot of  times with an infectious enthusiasm to work in fast paced environment.      Highlights          Focused and disciplined  High volume production capability  Bilingual (English/Twi)      Healthy cuisine expert   Exceptional written and oral communication abilities¬†              Experience      Dietary Aide  ,   09/2013   to   Current    Company Name   Ôºç   City  ,   State       Collaborated extensively with interdisciplinary care team to meet the nutritional needs of each resident.     Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.     Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.      Advised new cooking techniques and equipment to kitchen staff.            Chef  ,   05/2013   to   08/2013    Company Name   Ôºç   City  ,   State        Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.     Served classic English, French and modern European.¬†   Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues           Kitchen Manager  ,   08/2008   to   04/2013    Company Name   Ôºç   City  ,   State       Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.    Tremendously increased sales after becoming the manager.¬†    Monitored customer preferences to determine focus of sales efforts.     Directed and supervised employees engaged in sales, food preparation¬†     Determined staff promotions and demotions, and terminated employees when necessary.      Up-sold additional menu items, beverages and desserts to increase restaurant profits.¬†            Education        CURLINARY   ,  1999    Kumasi Polytechnic   Ôºç   City  ,     GHANA      Coursework in Culinary Arts       Coursework in Business and Restaurant Management              CURLINARY   ,  1990    SUNYANI POLYTECHNIC    Ôºç   City  ,     GHANA       Coursework in Culinary Arts          Skills      Proficient with large cooking machines¬†  Great culinary skills¬†  Organizational skills  Highly motivated¬†     "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT ASSOCIATE       Summary     Extremely determined, outgoing, and passionate professional with proven ability to build rapport with clients.¬† Strong communication and interpersonal skills make the candidate successful in seamlessly working with clients, staff members, and other professionals in various areas across different job levels.¬†    ‚Äã        Experience      Business Development Associate   12/2015   to   Current     Company Name   City  ,   State           Contact new and existing clients to discuss how specific products could meet their needs.     Identify issues with existing marketing material to drive process improvements.     Collaborate with key client stakeholders and document organizational challenges and business objectives to define client requirements.  Prepare ad-hoc presentations and proposals for internal projects and external clients.  Conduct root cause analysis in order to identify data integrity issues and needed adjustments to Tableau's management reporting dashboards.            Senior Financial Analyst   08/2014   to   12/2015     Company Name   City  ,   State           Worked in partnership with key multi-functional stakeholders to identify risk, develop remediation strategy and assist in the implementation of effective control structures to help mitigate potential risk.   Gathered rules and requirements from the Corporate Operational Risk team to successfully implement the enterprise wide Spreadsheet Policy; validated attribute data for over 1,000 spreadsheets, performed risk assessments and gap analysis with all GBAM Finance lines of business teams within a six-month time frame.  Developed and led internal control training programs for management and employees responsible for conducting key controls and self-assessments across all business lines.          Operations Analyst   11/2009   to   07/2014           Centrally managed an internal enterprise web-based application and acted as a trusted point of contact for over 2,000 users. Successfully on-boarded and trained new users and provided continuous support for existing users on system enhancements and evolving functionality     Successfully managed the activities of 4 team members in multiple locations.   Created training manuals targeted at resolving even the most difficult customer¬†  issues.    Developed, implemented and monitored programs to maximize customer satisfaction.    Prepared and provided detailed monthly departmental reports and updates to senior management.¬†     Developed rapport with the user base by handling difficult issues with professionalism.      Led global User Acceptance Testing (UAT) for application improvements; managed enhancements and successfully coordinated testing results with business and development teams.            Education      BBA  :   Management   May 2009       James Madison University   City  ,   State               Skills       Microsoft Office Suite    Visio  SharePoint  Zendesk     "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT CONSULTANT         Career Focus    Self starter, customer focused and detail oriented business professional with multiple industry business development experience complemented by staffing industry, and Human Resources experience, specializing in business implementation and recruiting. Proven track record of consistently exceeding corporate objectives and quotas. Highly articulate and persuasive communicator able to reach individuals and groups from all organizational levels. Ability to liaison between clients, Human Resources, sales and management. Strong writing, editing, and presentation skills. Extensive background in Networking, Building Customer Relations, Presentation, Sales & Marketing, Follow up, and Project Coordination. Highly skilled strategic thinker, able to plan and implement client orientation program that achieve organizational objectives and business development goals.      Summary of Skills        Microsoft Office Programs, SharePoint, PeopleSoft, ADP Payroll, and Internet applications and Research.            Accomplishments      Human Resources   ¬†¬∑ Reduced employee turnover by 10% in one year.    Sales & Marketing      ¬∑ Increased Accessory
World's revenue by 25% in less than 3 months.    Recruiting   ¬∑ Developed recruiting plans, marketed, and hosted job fairs, which filled 120
hard to fill Building Inspector and Plans Examiner vacancies for The City of Houston's Permitting Center in
a period of six months, by sourcing and recruiting nationwide.   Business Development

¬∑ Promoted
to the largest territory for Workforce
Solutions, post exceeding market share and customer loyalty annual goals, in just over the first quarter of
the year in the second largest territory for the organization.   Business Management   ¬∑ Implemented an attendance disclaimer, which
significantly decreased hiring event cancellations in current Workforce
Solutions Center.   Employee Engagement

¬∑ Earned 2nd highest fill rate in the
region for Workforce Solutions, by
improving quality of job postings, and actively encouraging Employment
Counselor and Staffing Specialist teams in aggressive recruitment efforts.        Professional Experience      Company Name    City  ,   State    Business Development Consultant   01/2015   to   Current       Provide Human Resources, Recruiting, Screening, and staffing services to employers in assigned areas.  Maintain and build relationships with new and existing clients by providing services, maintaining contact, attending networking events, and being actively involved with targeted professional organizations.  Network through industry contacts, association memberships, and online.  Maintain an understanding of employment and business related activities in assigned areas by analyzing data to identify business development opportunities.  Understand clients' human resource-based needs and suggest appropriate products, provide advice, or otherwise address the issue.  Follow-up with clients to ensure effective delivery of services and products rendered.  Develop and process client contracts, renewals, and terminations.          Company Name    City  ,   State    Recruiting Specialist   01/2014   to   01/2015       Develop and execute recruiting plans.  Market and advertise to reach a broader and wider market of candidates.  Network through industry contacts, association memberships, and online.  Implementation of programs, policies, and procedures towards workforce management.  New employee on-boarding, Training and development.  Administrative duties and record keeping related to the hiring process.          Company Name    City  ,   State    Owner   02/2011   to   08/2013       Operated a small business selling fashion accessories both locally, as well as online.  Direct Sales and Business to Business Sales.  Developed excellent rapport with all my clients.  Increased revenue by 25% in less than 3 months.          Company Name    City  ,   State    Language Arts and Intensive Reading Teacher; Spanish Club Sponsor   09/2006   to   06/2010       Implemented community service to help benefit needy local residents with programs such as Coats off Our Backs, Can the Principal, Spring School Supply Drive, A Christmas Carol, Military Shoeboxes, and Club Clean-up.   Successful in advancing students reading level by 88% in a period of one school year.   Developed and taught lessons following the Voyager Instructional Model to improve students' reading skills.  Taught all aspects of Reading, English Literature, Grammar, and Writing.  Prepared students for the Florida's Comprehensive Assessment Test (FCAT).          Company Name    City  ,   State    Human Resources Manager   08/2003   to   08/2006       Developed job announcements, carried out and coordinated advertising, recruitment, interview and selection process.  Administration of employee compensation and benefits, personnel policies, regulatory compliance, and performed quarterly reviews.  Investigated, documented and resolved personnel issues and complaints at all levels within the hotel.  Conducted final interview, reviews, reprimands, and exit interviews in order to ensure all labor laws were followed.  Prepared and followed budgets for personnel operations.          Education      MBA  :  Business Administration Management    University of Houston  ,   City  ,   State              Bachelor of Arts  :  English Literature/Spanish    University of Texas  ,   City  ,   State              Teaching Certificate with Reading Endorsement        City                Languages    Fluent in both English and Spanish.      Skills    Administrative duties, ADP Payroll, advertising, Arts, benefits, budgets, business development, contracts, client, clients, delivery, Direct Sales, English, fashion, hiring, human resource, Human Resources, Internet applications, regulatory compliance, Market, Microsoft Office Programs, SharePoint, Network, networking, PeopleSoft, personnel, policies, rapport, Reading, record keeping, Recruiting, recruitment, Research, selling, Sales, Spanish, staffing, Teacher      Professional Affiliations      Texas Veterans Commission     Houston
East End Chamber of Commerce  ‚Äì Ambassador ‚Äì January 2015 ‚Äì present
   Camara de Empresarios Latinos de
Houston  ‚Äì Member ‚Äì August 2015 ‚Äì present
   Governor's Small Business Forum  - Committee Member - September 2015
   Houston Hispanic Chamber of
Commerce  -¬† Volunteer ‚Äì October 2015 - present    "
BUSINESS-DEVELOPMENT,"         SENIOR BUSINESS DEVELOPMENT MANAGER           Executive Profile     Experienced sales executive focused on helping others unlock their untapped potential. As a result of our interactions, my clients will tell you they receive expert, trustworthy, candid, and objective business advice to make the right decisions for themselves and their organizations. They gain clarity of purpose, have increased confidence in their decisions, and are comforted knowing they are better positioned to succeed.       Skill Highlights          New business acquisition  Solution development  Drive for results  Client relationship management  Industry thought leadership  Executive presentations and communications      Integrity and trust  Ethics and values  Personal learning  Customer focus  Priority setting  Motivating others            Core Accomplishments      Gartner Winners Circle 2013, 2015 (anticipated)  ESI International: 2011 Government Sales Contributor of the Year  ESI International: 2009 Top New Revenue Producer  ESI International: 2008 Business Development Manager of the Year  ESI International: 2007-2011 Gold Club Attainment  ESI International: 2005-2006 Quota Attainment  ExecuTrain: 1996-1997 Caribbean Club         Professional Experience      Senior Account Executive    December 2012   to   Current     Company Name   -   City  ,   State     Field sales role responsible for both direct client contract value retention as well as growth through contract expansion and the introduction of new products and services. The territory for this role includes specific major client accounts within State of California government and carries a sales quota of $1.25 million+ of contract value and responsible for:     Consultation with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by Gartner's products and services  Account management with outcome of increased customer satisfaction and increase in retention & account growth  Mastery and consistent execution of Gartner's internal sales methodology  Proficient in account planning and understanding of territory management  Manage forecast accuracy on a monthly/quarterly/annual basis  Maintain competitive knowledge & focus  Ability to demonstrate senior sales member leadership through coaching, mentoring developing sales AEs          Senior Business Development Manager    January 2010   to   December 2012     Company Name   -   City  ,   State      Similar responsibilities to those of Business Development Manager (below), with elevated quota and account management expectations.  Currently serve as Chairperson for ESI's Salesforce.com Governance Council, which identifies business performance goals, business processes and associated metrics that will be supported and managed through the Salesforce.com application platform.  The Council consists of representatives from key stakeholder groups within the organization.  Significant achievements include: 2011 Government Sales Contributor of the Year Sale and oversight of IT project management consulting services engagement with State of California, one of the largest of its kind in ESI's 30-year existence.  Achieved Gold Club status in 2010 (138% of $1.65M sales quota) and 2011 (112% of $2.5M sales quota).  Chaired ESI's Salesforce.com User Council in 2011.          Business Development Manager    March 2004   to   December 2009     Company Name   -   City  ,   State      Responsible for growing ESI revenues and annual quota attainment by selling project management, contract management, and business analysis training / professional services to large military and state/local government entities in the western US and Pacific Rim.  Focus shifted exclusively to state and local government clients in Jan 2007.  Overall territory responsibilities include: Developing annual sales plan for assigned existing and targeted accounts and for designing customer-specific, value-based solutions to ensure that monthly sales objectives for new revenues are attained.  Developing profiles of targeted customer prospects and formulating customer contact strategy that includes face-to-face meetings, industry association membership, and/or trade show participation.  Developing territory management plan that links quota commitment to forecasted revenue opportunities, identifying any gaps and designing targeted approaches to fill the gaps.  Executing business sales plan and tracking performance of successfully closed leads and opportunities.  Conducting fact finding (through business periodicals and web sites) to determine prospect needs.  Significant achievements include: ESI Business Development Manager of the Year for 2008 Top New Revenue Producer for 2009 More than doubled inherited annual territory revenue from 2004 to 2006.  Exceeded quota expectations each year after initial year in sales territory - five consecutive years (2005-2009); 137%, 136%, and 129% in 2009, 2008, and 2007, respectively.  Achieved Gold Club status every year starting with 2007.          Vice President of Sales / Partner    December 2002   to   March 2004     Company Name   -   City  ,   State      Responsible for leading the SkillRamp (formerly ExecuTrain Southwest) sales team in growing IT technical certification and training program revenues to Fortune 1000 corporations and large government clients in California, Nevada and Arizona.  Also responsible for personally managing a sales territory comprised of commercial and government accounts in California and Nevada.  1.2M revenue goal for 2004.  1 in sales revenue among all SkillRamp account managers for 2003.          Vice President of Sales / Partner    January 1999   to   December 2002     Company Name   -   City  ,   State      Owner/Partner with Las Vegas business, focusing on direct client relationships for IT technical certification and training programs to major corporate and government clients.  Drove territory sales from plateau of $40K-$50K/month to over $100K/month within 150 days of territory assignment.  Acquired 15 % market share from long established competitor.  Pushed local office sales to $200K+/month.  2001 Revenue Sold: $1.35M 2000 Revenue Sold: $1.42M 1999 Revenue Sold: $978K.          Education      Master's Certificate   :   Project Management  ,   2006    The George Washington University   -   City  ,   State  ,   USA            Master of Business Administration   :     2017    Brigham Young University   -   City  ,   State  ,   USA     The BYU Marriott School of Management's Executive MBA  program is designed to provide broad management training with six core areas of study: finance, operations, international business, accounting, organizational behavior, and marketing. The curriculum is supplemented with hands-on work experience and the opportunity to immediately apply and test management theories and newly acquired skills.            Bachelor of Arts   :   French      University of California   -   City  ,   State  ,   USA    GPA:   3-time Dean's List     3-time Dean's List, College of Engineering; Completed majority of requirements for Bachelor of Science degree in Electrical Engineering.         Additional Information     Enjoy spending time with my family, serving in my church and community, and European travel. Passionate Francophile, speaker of French, and assembler of Legos.        "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT SPECIALIST       Summary    Retirement Benefits Specialist with over 10 years experience administering benefits for large corporations and government employees, delivering solutions at varying levels as they pertain to the diverse knowledge base of the employees I assist. Have extensive experience in delivering benefit plan rules and regulations as well as federal and state laws to a diverse population. Highly detailed and self motivated who is detail oriented and well organized.           Experience      Business Development Specialist     Apr 2016   to   May 2016      Company Name   Ôºç   City  ,   State   Contacted prospective customers from internet inquiries or unsold showroom visits at Capital Ford to determine reason for not purchasing a vehicle . Attempted to re-schedule an appointment with a salesperson to complete transaction.       Cashier/Office Support Staff     Apr 2015   to   Feb 2016      Company Name   Ôºç   City  ,   State     Assisted customers with purchases, maintained daily deposits, dispersed trucks to surplus pick up requests through.  SPMS system, maintained inventory , answered incoming calls, researched any inventory items and their disposal.  Maintained departmental purchase files as well as daily receipts and pick up requests.         Data Collection Interviewer     Mar 2015   to   Apr 2015      Company Name   Ôºç   City  ,   State     The survey examines access to the health system, health status, and health determinant characteristics of Ohio's Medicaid program for Medicaid eligible and non Medicaid populations.  Made outbound calls to respondents to conduct social science survey using a script, and adding the data collected from the respondents into computer system while speaking to the respondent..         Retirement Case Administrator     Oct 2013   to   Sep 2014      Company Name   Ôºç   City  ,   State     Conducted benefits administration for 2-300 benefit-eligible employees.  Obtained missing information when needed from companies HR Departments and verified data if necessary as well.  Addressed inquires from employees regarding retirement process and eligibility issues.  Reviewed federal and state laws to confirm and enforce company compliance.  Answered employee questions regarding retirement and resolved any issues.  Contacted HR for any discrepancies in salary or other benefit driven data.         Benefits Counselor     Apr 2008   to   Mar 2013      Company Name   Ôºç   City  ,   State     Addressed customer service inquiries in a timely and accurate fashion regarding any and all retirement benefits.  Assisted HR departments with information regarding eligibility and required documentation needed to process.  Built customer loyalty by placing follow-up calls for customers who reported pension issues.  Explained human resources policies and procedures to all employees.  Assisted customer service with inbound and outbound calls regarding all retirement inquiries.  2 years in a row increased employee participation in the North Carolina State Employees Combined Campaign.         Retirement Benefits Processor     Oct 2007   to   Mar 2008      Company Name   Ôºç   City  ,   State     Reviewed federal and state laws to confirm and enforce company compliance.  Conducted benefits administration for benefit-eligible employees.  Processed pension and 401K payouts and balanced reports daily.  Requested any missing documents if needed before processing.  Contacted HR if necessary for any status change required documentation.         Customer Service Representative     Oct 2006   to   Oct 2007      Company Name   Ôºç   City  ,   State     Addressed customer service inquiries in a timely and accurate fashion in call center environment.  Maintained up-to-date records at all times.  Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.  Formulated and enforced Service Center policies, procedures and quality assurance measures.  Properly directed inbound calls in phone queues to improve call flow.  Strictly adhered to federal and state guidelines for release of information.  Processed applications, payments, corrections, enrollment and endorsements.  Researched coverage and premium options and supplied clients with the best coverage available.         Retirement Benefits Counselor     Aug 2003   to   Aug 2006      Company Name   Ôºç   City  ,   State     Conducted benefits administration for up to 100 benefit-eligible employees of IBM until payments began.  Reviewed federal and state laws to confirm and enforce company compliance.  Answered employee questions regarding their pension and health insurance benefits and resolved any issues.  Explained human resources policies and procedures to all employees.  Contacted HR departments when necessary for any additional information if needed.  Within my first year with Fidelity Investments I was awarded the Outstanding Customer Service Award for my work in the Health and Welfare research and resolution project.         HR Generalist     May 2003   to   Jul 2003      Company Name   Ôºç   City  ,   State     Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.  Assisted customer service with inbound and outbound calls regarding all HR inquiries.  Worked on 401(k).  administration,FMLA and workers' compensation claims and benefits.  Assisted HR departments with eligibility questions,rules and regulations as well as status of previous inquiries..         Senior Benefits Specialist     May 1997   to   Mar 2002      Company Name   Ôºç   City  ,   State     Worked on 401(k) administration,pension and health insurance benefits for several Fortune 500 companies.  Assisted customer service with inbound and outbound calls regarding benefits.  Reviewed federal and state laws to confirm and enforce company.  compliance.  Conducted benefits administration for benefit-eligible employees benefits.  Contacted various HR departments to verify eligibility as well as any status changes.         Education      Associate of Science  ,   Science   Aug 1979     Louisburg College   Ôºç   City  ,   State  ,   US   Science         Skills    Benefits administrator, benefits, benefits administration, call center, clients, customer satisfaction, Customer Service, documentation, fashion, human resources, HR, IBM, insurance, inventory, Investments I, access, Excel, Outlook, Word, Personnel, pick, policies, speaking, quality assurance, research, script, phone   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER             Skill Highlights        Microsoft Office Suite, Outlook
*Salesforce.com CRM (Customer Relationship Management)
*Virtual and cloud computing environment              Professional Experience      Business Development Manager    July 2010   to   Current     Company Name   Ôºç   City  ,   State      Sales and marketing of utility engineering and design services including staff augmentation to mid-sized companies and investor-owned utilities.  Clients include LG&E-KU, EKPC, AT&T, Time Warner and Industrial/Commercial.  Double digit increase in sales by developing strong relationships with clients, staff, partners, and management from initial contact through implementation.  Proven ability in building name brand awareness through various marketing techniques.  Responsible for launch of new turn-key energy saving business segment in January 2012 resulting in $500,000 in new business within 7 months.  Received first purchase for new business in 46 days from start of service.  Selling ROI to C-Suite and building owners.  Achieved goal of $1,000,000 + in pipeline in 180 days.  1,056,737 in quoted business for 22 new clients.          Account Executive    November 2009   to   June 2010     Company Name   Ôºç   City  ,   State      Sales and marketing of Lean Six Sigma Consulting services to small and mid-sized companies.  Consulting and solution skills applied for marketing to small-to-mid-sized companies in the greater Louisville and Lexington Markets.  Green Belt Training in Lean Six Sigma.          Senior Account Executive    January 2008   to   June 2009     Company Name   Ôºç   City  ,   State      Sales and marketing of network computer software and hardware systems in addition to integration and managed services.  Targeted C-Level executives, IT manager and engineers in banking, manufacturing, healthcare and insurance industries.  Partnered with cross-functional teams to identify, develop, qualify and close business opportunities.  Wrote proposals, calculated and presented ROI analyses, and negotiated contracts.  Created e-mail marketing programs and monthly newsletter.          Manager    January 2002   to   January 2008     Company Name   Ôºç   City  ,   State      Responsible for new business development and growing sales in Kentucky territory with a sales target of $25 million.  Sales of Expense Management Solutions to new middle market business segments (companies with annual sales; revenue between $10 million and $250 million).  Effectively filtered and qualified prospects and built pipelines to ensure targets are exceeded.  Focused on vertical marketing to Auto, Construction, Medical, and Manufacturing markets.  Achieved 138% of Goal.  Developed methods for prospecting and closing medical practices which resulted in closing 14 new doctor practices with a total of $2mm in gross volume.  These techniques were duplicated and shared around the region resulting in 10% increased sales among teams.          Sales Account Manager    January 1994   to   January 2002     Company Name   Ôºç   City  ,   State      Responsible for opening new accounts and managing long-term client relationships of key OEM accounts totaling more than $4 million.  Worked closely with design engineers at OEM clients in cross-functional teams to provide value-added components and assemblies.  Identified new business opportunities well aligned with business capabilities and client needs.  Clients include decision makers at accounts that require design, development and manufacture of custom metal stampings, springs, wire forms and assemblies.          Key Account Manager    January 1991   to   January 1994     Company Name   Ôºç   City  ,   State      Opened new markets with focus on applianceand office products industry along with other high-volume industries.  Broke new ground with the development, maintenance and servicing of key OEM accounts totaling $2 million.  Multi-national company with operations in 13 countries involved in the design, development and manufacturing of custom engineered plastic, foam and rubber components.          Education      B.S   :   Mechanical Engineering      University of Kentucky   Ôºç   City  ,   State      Mechanical Engineering        Professional Affiliations    Professional Development, Skills & Seminars Toastmasters International, Active Officer Rainmaker Business Development course 2014 Dale Carnegie Course 2013 Certified Sales Professional, APC, 2008 Impact Selling, American Express University, 2002 Professional Selling Skills, Achieve Global, 2000 Effective Negotiations, Karass, 1998 Sales Course, Dale Carnegie, 1992       Skills    banking, C, closing, hardware, Consulting, contracts, Customer Relationship Management, CRM, client, Clients, e-mail, energy saving, focus, forms, functional, insurance, managing, marketing, market, Microsoft Office Suite, office, Outlook, network, new business development, newsletter, proposals, Selling, Sales, Salesforce.com CRM, Six Sigma, utilities   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER, VP         Executive Profile     Ambitious leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.       Skill Highlights          Multi-unit operations management	  Change implementation/project management  Relationship and vendor management	      Call center/dialer operations  Underwriting  Strategic planning  Operational Risk				             Core Accomplishments      Operations Management: Managed multi-sites and units (150 FTE) Handled multiple functions related to customer care, collections, loss mitigation, risk, foreclosure, and underwriting  Staff Development: Launched well-received program of professional development courses for all staff.  Mentored and coached employees resulting in a 12% increase in productivity.  Project Management: Created policies and procedures for external vendors.  Initiated audit checklist for vendors resulting in 80% decrease in their average turn times and increasing overall quality by 40% in one year.  Partnered with law firms, judges, NY City Mayors office, NY City Bar, GSE and housing counseling attorney to institute Continued Learning Education seminar for all court systems in NYC area.        Professional Experience      Company Name    City  ,   State    Business Development Manager, VP   12/2014   to   Current       Spearheaded sales of managemytests.com platform, resulting in a 1.2 million dollar increase in revenue over first six months.  Accountable for sales and overall customer satisfaction.  Spearheaded cross-functional initiative to achieve new business.Increased profits by 60% in one year through restructure of business line.  Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.          Company Name    City  ,   State    Lending Manager, VP   09/2009   to   10/2014       Led a department consisting of two AVP's, ten managers, one business training consultant and 120 FTE that consisted of single points of contact and underwriters.  Managed all facets of loss mitigation for private investors within Wells Fargo.  Accountable for ensuring compliance with pooling and servicing agreements and mortgage backed securities.  Created two specialized teams within unit: High Impact Resolution Unit responsible for reviewing and creating solutions for the Office of the President Foreclosure mediation unit handling all mediations across all investor lines within WFHM.  This includes private, owned, FHA, VA, FNMA, and FHLMC.  Ensured compliance with all internal and external audits including OCC, GCOR, and investor audits.  Motivated unit to high levels of quality and production.Managed mediation and vendor/relationship management teams.  Accountable for managing quality and effectiveness of all 3rd party law firms including training and audits.  Reviewed underwriting decisions for all complex loans made within the unit requiring the highest level of authority within Wells Fargo.  Successfully earned and held E Level authority for Bank and Private, Wells Owned, Wells Fargo Financial, Wells Fargo Home Equity, Wells Fargo Pick a Pay, FNMA, FHLMC, USDA, VA, FHA, and FHLB.  Created state specific policies and procedures in collaboration with project and implementation teams.  Trained mediation program administrators, judges, and magistrates on mortgage servicing basics to build foundations for new mediation programs across the country.  Represented Wells Fargo in key legislative meetings in partnership with Government Relations and Legal.  Also appeared in litigated and mediated court cases nationally.          Company Name    City  ,   State    Collections Supervisor II   03/2007   to   09/2009       Responsible for coaching, influencing, developing and managing team members including decisions relative to performance reviews, terminations, hires, discipline, salary actions, etc.  Provides quality customer service to internal and external customers.  Ensures compliance and quality standards are met in accordance with internal key indicators and investor requirements.  Liaison between quality control/analytics department and business unit relating to all key indicator reviews and responses.  Influences performance of the business unit by working as a key member of the decision making management team on strategy and building departmental effectiveness and performance.  Aligns business unit activities to business priorities.  Participates in strategic dialer planning discussions and provides input regarding future direction.  Created global scripting for outbound Loss Mitigation campaigns.  Participates in HOPE NOW initiatives and foreclosure prevention events.          Company Name    City  ,   State    Customer Service and Collections Supervisor II   01/2001   to   03/2007       Supervised the inbound and outbound Customer Service and Collections call teams.  Initiated monthly employee incentive programs for quality and quantity while managing to a budget.  Monitored phone calls for compliance and possible training opportunities.  Handled escalation calls; manage incoming and outgoing calls to customers.  Prepared monthly statistical reports for senior management.  Monitored phone calls for compliance and possible training opportunities.  Reviewed employee productivity on daily basis and motivated staff to optimum performance.  Responsible for all human resource functions such as: monthly and annual evaluations, salary reviews, hiring and terminations.  Played major role in opening two Call Centers located in Rancho Cucamonga, California and Schaumburg, Illinois.  Managed multiple projects such as updating company policies and procedures, developing and testing the website, and business continuity plans.          Company Name    City  ,   State    Loan Processing Supervisor   01/2000   to   01/2001       Analyzed loan application, preliminary title report, and credit report to determine which supporting documents to order (e.g., VOE, VOM, payoff demands, subordinations, etc).  Analyzed all loan documents for completeness and sufficiency to make a loan decision.  Collaborated with loan officers to clear loan conditions, communicating with external parties as necessary.  At the conclusion of the rescission period, deliver file to funding and give approval to fund.  Set up recording with the title company and confirm the recording.  Authorize title to disburse funds and coordinate any check exchanges.  Pull reports to ensure loans are submitted in accordance with state and federal regulations.          Company Name    City  ,   State    Loan Officer   01/1998   to   01/2000       Responsible for generating leads via inbound and outbound solicitations.  Assessed prospective customers' needs to determine their interest in obtaining a loan and complete loan application.  Developed and maintain business referral sources.  Ordered comparables from appraisers.  Gathered customer's documentation for loan approval.  Maintained consistent productivity to ensure the fulfillment of performance standards and goals.  Prepared and provided accurate reports of business development activities.          Education      BACHELOR OF ARTS  :  BUSINESS ADMINISTRATION    Univerity of Pheonix  ,     State              Skills     budget, business development, Call Center, coaching, communication skills, consultant, credit, Customer Service, decision making, direction, documentation, Equity, senior management, external audits, Financial, funds, Government, hiring, human resource, Leadership, law, Legal, managing, mediation, meetings, Office, operations management, performance reviews, Pick, policies, Project management, quality, quality control, recording, Relationship management, securities, scripting, strategy, strategic, phone, Underwriting, Vendor management, website    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT  & MARKETING           Summary     Business Administrative professional with over 5 years of experience providing advanced office support to busy organizations. Strong contract administration skill, budget management and client relation skills.          Highlights          Florida Public Notary  Knowledge of HIPPA policies, guidelines & patient safety.  Medicaid billing using IGEA+ software  Ability to coordinate complex projects  Goal-oriented individual with strong leadership capabilities.  Excellent calendar management skills  Contract administration skills  Microsoft Office proficiency  Meticulous attention to detail  Self-directed                Experience      Business Development  & Marketing    November 2013   to   September 2015     Company Name   -   City  ,   State      Acts as a public relations representative externally and internal Conducts facility visits as directed by the CEO Maintain a high-profile visibility within the emergency transport service community Represent the CAI in different conferences.  Management of Social Media accounts.  Liaison between CAI and patient's family  Posted open positions on company and social media websites.  Created PowerPoint presentations used for business development.  Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.  Office duties in general          Corporate Associate  / HR Assistant    August 2011   to   October 2013     Company Name   -   City  ,   State      Properly routed agreements, contracts and invoices through the signature process.  Organized files, developed spreadsheets, faxed reports and scanned documents.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Dissolutions and withdraws of Corporations, LLC, LP etc.  Maintain investors accounts updated in SharePoint and Dynamo.  Coordinated complex domestic and international travel arrangements for all top executives.  Provided  administrative support to the Human Resources Director Assist the HR Director with employee compliances including benefits, workers compensations etc.  Input vacations, sick and PTO's in a data system for all employees in the USA territory.  Input All New Hire information into a data base program.  Assisted with the preparation of the performance review forms.  Prepared of new employee files, verified I-9 documentation and maintained all files.  Maintain a tracking system for I-9 employee work authorizations   Ensure all personnel files are complete and current for all audits, informing HR department, of pending file requirements, if necessary.  Assisted HR Director with various research projects and/or special projects.  Maintained and reserved the executive conference room calendar  Received and screened a high volume of internal and external communications, including email and mail.  Received and distributed faxes and mail in a timely manner.          Admissions Director     October 2007   to   July 2011     Company Name   -   City  ,   State      Coordinated start of care  for adult patients seeking home health care;   Working with managed care companies in order to determine the level of care needed,  Verification of benefits & patient registration   Assists in scheduling for Aide weekday, weekend, and holiday coverage.  Coordinate the LPN's, RN and PT's schedules.  Schedules nursing on call, holiday, weekends and after hours staffing.  Sets appointments for admissions nurses.  Verifies next of kin and demographic information Coordinated and accompanied account representatives in making presentations to large and small clients.  Build and grew census and quality mix by developing the market and providing prospective patients/responsible parties with appropriate information and assistance in choosing a nursing center.  Updated personnel files to track any change in personal contact information, updated licenses, additional education or training.  Maintained employee personnel and health files.          Office Coordinator    October 2005   to   September 2007     Company Name   -   City  ,   State      Supported clinic operations by direct involvement with the physician(s) and nurse(s) of a respective department.  Support clinic operations by checking in patients at front desk, verifying demographics and insurance information, obtaining referral/authorization, collecting copay/deductible, scheduling appointments, entering daily clinic charges and other front desk functions.  Answered the phone, triaging calls, scheduled appointments, scheduled diagnostic testing and/or surgical procedures, obtained referral/authorizations, maintaining physician calendar.          Admissions Coordinator    August 2002   to   October 2005     Company Name   -   City  ,   State      Complete verification of benefits & patient registration.  Liaison person interfacing with referral sources, outside agencies, health professionals and field staff.  Negotiated better pricing and service on medical products through volume purchasing.  Responsible for facility medical supplies including maintaining inventory.          Education      Bachelor of Sciences   :   Interdisciplinary Studies      Keiser University   -   City        Interdisciplinary Studies        Select  One                Languages     Bilingual   Advance and fluent in English and Spanish       Skills     Administrative support, scheduling appointments, benefits, billing, conferences, Contract administration, data base, documentation, filing, forms, home care, home health, Human Resources, HR, insurance, maintaining inventory, leadership, Director, Management Skills, market, SharePoint, Internet Research, patient safety, personnel, policies, presentations, pricing, public relations, purchasing, quality, research, scheduling, staffing, phone, transportation, travel arrangements.    "
BUSINESS-DEVELOPMENT,"         DIRECTOR OF BUSINESS DEVELOPMENT         Executive Profile     Results-
driven and highly skilled Account Manager and Sales Leader with 10+ years of
experience developing and executing plans that cover all aspects of the sales
cycle.¬† Provide strategic support to
customers by leveraging trends in technology, analytical analysis, and solutions
to the challenges of their business.¬† Creates
effective strategies to keep the pipeline accurate, moving, and exceeding goals.        Skill Highlights          Strategic account development  Strong interpersonal skills  Team building expertise  Proven sales track record      Relationship selling   Strong deal closer    Skilled multi-tasker  Analytical problem solver            Core Accomplishments     Created
strategies to develop and expand customer sales, which resulted in a 67%
increase in annual sales.   Increased
territory penetration 25% from 19 to 25 States.   Managed a portfolio of accounts totaling
$10,500,000 in annual sales and $32,000,000 in total contract value.   Generated a pipeline of more than $150,000,000
in net new opportunities in 12 months.        Professional Experience      Company Name    City  ,   State    Director of Business Development   07/2013   to   Current       Worked closely with other company executives to identify new business opportunities, securing contracts for enterprise government software, Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Managed Service solutions.  Targeted new government agencies and new product lines to close 7 deals in¬†one year¬†in the¬†public sector¬†industry.  Created strategies to develop and expand existing customer base, which resulted in an $18,000,000 contract, the largest in the history of the company.          Company Name    City  ,   State    Deputy Secretary of State   01/2007   to   07/2013        Accountable for the¬† Election, Corporation, Professional Licensing, Securities, and Enforcement divisions day-to-day operations¬† including overall¬†constituent¬†satisfaction.     Reduced application processing intervals from 4 weeks to 2 days through the restructure and streamline of multiple divisions of government.     Strengthened State agency's ability to provide fair, secure, and accurate elections to the voters by leading implementation of the new Statewide Voter Registration software solution.           Company Name    City  ,   State    Territory Manager   07/2006   to   01/2007       Educated mortgage brokers on the variety of wholesale loan products and available credit options.  Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.  Increased monthly mortgage origination from $100,000 to $800,000 per month in assigned territory.          Company Name    City  ,   State    Account Manager   03/2006   to   07/2006       Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.  Engaged non-standard borrowers to leverage all of their financial resources to optimize their borrowing ability.  Captured outstanding performance awards by outperforming established monthly lending of 120% of quota.          Company Name    City  ,   State    Territory Manager   03/2005   to   03/2006       New business development to capture market share for second mortgage wholesale lending in South Carolina.  Assisted mortgage brokers and bankers to allow them to maximize revenue per loan and optimize customer relationship.  Created a niche for the broker allowing them to increase their revenue by fees up to 20%.  Devised a plan to revitalize the territory delivering an increase in monthly second mortgages from $250,000 to $1,000,000 per month.          Company Name    City  ,   State    Financial Analyst   07/2004   to   03/2005       Provided full service business relationship management to leverage all of the deposit, investment, and lending portfolio of the bank.  Devised a plan to catapult a nonperforming retail branch to produce $250,000 per month in new deposits as well as $250,000 per month in new loans.          Company Name    City  ,   State    Territory Account Manager   10/2002   to   01/2004       Business development for Software as a Service (SaaS), managed services, Voice over Internet Protocol (VoIP), hardware, and telephony for mid-tier market  Managed a portfolio of 35 accounts, which generated $2,000,000 in revenue per year.  Leveraged new product offering to win performance recognition from senior management for commitments of over $200,000 per year in new business.          Company Name    City  ,   State    Global Account Manager   10/1996   to   07/2002       Business development position to seize opportunities in the international wireless infrastructure industry.  Engaged multiple product organizations to increase market share by 20%.  Worked closely with company executives to identify new business opportunities, securing an $85,000,000 contract          Sales Executive       Tracked RFPs and bids to develop new business opportunities.     Developed innovative business plans and sales strategies for the public sector market resulting in expanding the customer base 25%     Surpassed annual quota by  120 %.       Developed and expanded existing customer sales by $1,000,000¬†in the first 90 days.               Chief Operating Officer      Presented policy and budget reports to the Governor, Secretary of State, Legislative leadership, and Legislative committees.  Streamlined the internal structural roles, processes, and responsibilities to achieve a 35% reduction in budget  Reduced and controlled expenses by being the first Georgia public sector agency to implement zero based budgeting.          Assistant Elections Director/Operations Manager      Managed team of 7 election professionals.  Directed strategic initiatives to achieve more efficient processing of election requests, voter registration applications, and election supplies.  Developed and managed annual operating budgets for State Election Division          Executive Director of the Georgia Athletic and Entertainment Commission      Coordinated all department functions and regulations for all combative sporting events in Georgia.  Maintained detailed administrative and procedural processes to improve accuracy and efficiency which increased events from 11 to 49.  Standardized and brought online the department filing system to increase revenue by 129%  Championed the initiative that resulted in the largest combat event regulated in the state which resulted in a direct tax benefit of $215,000 and an estimated indirect benefit of $5 million.          Territory Account Manager      Developed and executed annual sales plans and strategies for Competitive Local Exchange Carrier(CLEC) and Independent Local Exchange Carrier (ILEC) markets.  Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.  Received company Employee Performance Award after achieving 180% of sales quota in 1999, 160% of sales quota in 2000, and 150% of sales quota in 2001.          Asset Manager      Executed accounts receivable reporting enhancements and reconciliation.  Addressed and resolved non-routine, complex and unexpected variances for accounts recevables.  Received company Employee Performance Award after reducing accounts receivables disputes by $10,000,000          Education      Bachelor of Business Administration (BBA)  :  Finance and Economics   1996     Augusta State University, Hull College of Business  ,   City  ,   State              Skills     Business Development, Complex Sales Strategy, Public Policy, Enterprise Software, Software as a Service (SaaS), Infrastructure as a Service (IaaS), Technical Analysis, Financial Analysis, Budget, Public Sector, Telecommunications, Sales Reporting, Public Speaking, Public Presentations    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT DIRECTOR         Executive Profile     Global Business Development offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. History of strong and effective management with dealer principals, C-Level corporate end users, A/D community, Real Estate and construction industry. Ambitious Sales Leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.       Skill Highlights          Strong Leadership communication skills  Strategic account development  Fortune 500 partner experience  National account management  Exceeds sales goals      Cross-functional team management  Negotiations expert  Goal-oriented  Team building expertise  Staff Development            Professional Experience      Business Development Director  ,   02/2014   to   01/2016    Company Name   -   City        Created new revenue streams through clearly understanding client goals and objectives   Generated new business through positioning Staples wide disciplines to outperform expectations.  Problem solve at organizational levels utilizing National contracts such as Avendra, Group Purchasing Organizations and buying consortium agreements.  Increased profit Margins by 50% in one year through restructuring client specific contracts leveraging their total spend with Staples  Implement National furniture standards program reducing rogue vendor spend by 50%  20 million dollar book of new business           Regional Sales Director  ,   02/2007   to   02/2014    Company Name   -   City  ,   State      Development of sales team professionals with annual revenues $35,000,000 annually.  Extensive P/L responsibilities, margin growth, and regional strategy deployment.  Pivotal in partnering with sales team to build strong relationships with top A&D firms resulting in 2 Million dollar renovation of  Fontainebleau Hotel Miami, Florida     Recruited, top notch Sales Team and spearheaded cross-functional SAL initiative to increase furniture sales penetration    Lead territory to reverse declining sales and achieve 375% increase in sales   Supervised regional division of 42 staff members with direct growth responsibilities of 14 furniture sellers  Responsible for managing all aspects of the daily sales cycle, including sales, quotations, proposals, Design, Project Management, bid documents and closing business   Responsible for 3-point bottom line margin growth for focused team through Billable design hours.          Corporate Account Manager/ Business Development Manager  ,   04/1996   to   01/2007    Company Name   -   City  ,   State      Manage the development, revenue growth and distribution of key contract office furniture dealerships in the San Diego and Hawaii markets.  Responsible for 10.3 million dollars of revenue.  Responsible for A/D coverage, GSA sales and new end user business development.  2005 increased annual territory goal by 53.7%   2005 Q1 505% over plan   2004 Pragmatically converted competitive dealership to strong co-branded Allsteel partnership   2002 1st quarter sales 254% of volume goal, 269% of gross margin goal 2002 2nd quarter sales 249% of goal   2002 company winner of highest annual Terrace product sales   2001 Master's program winner for achievement 2001 grew territory by 145.75% over goal attainment   2001 increased revenues by $2,697,666.00 over previous year           Senior Account Executive  ,   08/1994   to   04/1996    Company Name   -   City  ,   State      Responsible for 1.2 million dollars in sales annually.  Corporate marketing and business development for Steelcase systems and contract furniture dealership.  July 1997 awarded Office Depot ""Outstanding Salesperson"" award at 400% of goal 1997 awarded   Promoted to North Island Federal Credit Union's Total Quality Management Program ""Partner's in Quality"" (PIQ) for outstanding customer relations and service from a vendor   Orchestrated product launch and vendor trade show for Hospital resulting in 50% increase in account sales   1996 won strategic vendor competition in Southern California    1995 Implemented, coordinated and raised funding for Neocon West/ architect and designer marketing event resulting in two new multi-party contracts of over $100,000.00 in revenues each.          Education      certificate        University of California    -   City  ,   State                Bachelor of Applied Arts  :  Interior Design & Industrial Technology  ,  1988    Central Michigan University   -   City  ,   State                Professional Affiliations      National Association of Female Executives  International Interior Design Association (IIDA)   International Facilities Management Association (IFMA) - Golf Tournament Fund Raiser Committee   Corenet Global Summit         Skills     Attitude  Drive  Motivation        "
BUSINESS-DEVELOPMENT,"         DIRECTOR OF BUSINESS DEVELOPMENT         Summary     Self-starting business development expert with 20+ years as a top sales performer in various markets. Highly motivated and comfortable with new ideas, innovative products, corporate sales and start-up environments.       Highlights                           Established track record of exceptional sales results  Excellent communication skills  Compelling leadership skills  Results-oriented    Self-starter  Exceptional multi-tasker  In depth knowledge of sales process  Process-driven           Experience      Director of Business Development  ,   06/2014   to   Current    Company Name   -   City  ,   State     Increased sales revenue for software products in the blood banking industry. Managed budget forecasting, goal setting and performance reporting for all accounts.Identified strategic partnerships and gathered market information to gain a competitive advantage.Delivered performance updates, quarterly business reviews and planning meetings.Negotiated rates to cut costs and benefit corporate partnerships.Identified, coordinated and participated in client relationship-building activities and meetings.Developed growth plans by identifying key clients, key targets and priority service lines.         Director of Business Development  ,   06/2014   to   Current    Company Name   -   City  ,   State     Achieved 125% of quota within the first year for sales of custom software development services.Cold and warm called 30 new and existing accounts per day. Generated new accounts by implementing effective networking and content marketing strategies. Managed budget forecasting, goal setting and performance reporting for all accounts. Identified strategic partnerships and gathered market information to gain a competitive advantage. Delivered performance updates, quarterly business reviews and planning meetings.         Director of Business Development  ,   07/2014   to   Current    Company Name   -   City  ,   State     Executed industry validation of new product idea. Conducted product management for UI and front end development of new online marketplace. Developed marketing and sales strategy for onboarding suppliers and buyers.          Director of Sales Operations and Business Development  ,   08/2011   to   06/2014    Company Name   -   City  ,   State     Implemented processes and procedures for sales, project management, and marketing for UI/UX service company. Developed strategic partnerships with key corporations for distribution and referral networks. Created marketing and business plans for top producing Realtors resulting in 48% increase in revenue. Designed and implemented new business model for leading profiling firm. Managed development of new assessment including new User Interface and CRM.         Sales Director  ,   06/2009   to   08/2011    Company Name   -   City  ,   State     Achieved 172% of quota within the first year as Sales Manager of website development company. Increased sales revenue by 125% by second year. Managed 36 direct reports. Hired and trained all sales staff.Generated monthly and annual sales reports.Created and directed sales team training and development programs.         Regional Publishing Consultant  ,   12/2007   to   08/2009    Company Name   -   City  ,   State     Implemented strategic plan to launch CA branch of Nashville based publishing company. Established regional awareness for regional services. Created presentations specific to marketing needs of potential clients. Developed strategic partnerships to establish referral network. Conducted C-level and director level presentations.         Senior Sales Representative  ,   01/2004   to   11/2007    Company Name   -   City  ,   State     Most new customers company-wide 05 for real estate enterprise software company. Most revenue from new customers 06 - Increased revenue by 115%. Top Producer 07- Increased revenue by 60%. Averaged 85 outbound calls per day. Shared product knowledge with customers while making personal recommendations. Resolved customer complaints. Led sales team at national conventions and regional training courses.         Owner  ,   03/1999   to   02/2004    Company Name   -   City  ,   State     Grew company from home office and one truck to 3 regional offices and 9 trucks for food distribution business. Negotiated contracts for products, assets, and resources to drive lower operating costs. Leveraged sales to increase quality and bulk pricing of products. Recruited, hired and trained sales staff. Provided customer support and ran service calls.         Branch Manager  ,   04/1996   to   03/1999    Company Name   -   City  ,   State     Increased monthly sales by 230% by implementing strategies to develop and expand existing customer base. Maintained fleet of 10 delivery trucks. Recruited and hired to ensure all sales/delivery vehicles were generating revenue. Created and performed sales training programs for new and current sales staff. Managed store inventory and reduced waste by 85%.         Education      Masters of Business Administration  :  Business Strategy  ,  2013    Western Governors University   -   City  ,   State  ,   USA            Bachelors of Science  :  Business Management  ,  2011    University of Phoenix   -   City  ,   State  ,   USA              Biology/Pre-Medicine      Oklahoma Baptist University   -   City  ,   State  ,   USA            Skills      New Business Development  Sales Management  MS Office Suite  Salesforce / CRM         "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER/PROGRAM DIRECTOR           Executive Profile    Marketing   and   sales   executive   who   thrives   in   energetic,   high-pressure,   competitive   environments.   Creative,results-orientated dynamic  professional  with extensive educational  and professional  expertise with  long  trackrecord of success in direct sales and brand management.
Exceptional  problem   solver, natural   leader   and  skilled  mediator   who   excels   at  bringing  out   the  best   in  allemployees. Disciplined and versatile in resource management while facilitating growth in sales, marketing andbusiness enterprises to support corporate objectives.      Skill Highlights        Top-ranked sales executive leading largeNational account management organizations.Organizational psychology and managementExcellence in strategic business policy.sciences.Direct sales trainer and staff developmentPlanning and control.manager.Public and client relations.Marketing and economic policy.Revenue and market expansion. Resource optimization.Excellent communicator.Compelling leadership skills.Complex project negotiator.International business and marketing.Advanced problem solving abilities .              Professional Experience      Business Development Manager/Program Director    February 2014   to   Current     Company Name   -   City  ,   State      Designed and implemented a strategic marketing initiative for First Interstate Bank entitled, ""Bank of theFuture.""   Market share and revenue grew by over 300% and the program, which included the training ofbank employees in direct sales, was rolled out Nationally.Developed sales training protocols for ADP's new ""P.C.  Payroll"" product line which eventually dominated themarketplace.Recruited, trained and managed an agent sales force for AT&T's GBS Division which grew to in excess of250 million dollars in revenue per year.Built successful telecommunications company that quickly grew to 30-plus employees and 5 million dollarsin annual revenue.  Responsible for all aspects of the organization including direct sales.          Program Director    September 2011   to   January 2015     Company Name   -   City  ,   State            Senior Counselor    November 2008   to   August 2011     Company Name   -   City  ,   State            Substance Abuse Counselor    August 2006   to   November 2008     Company Name   -   City  ,   State            Substance Abuse Counselor    September 1993   to   August 2006     Company Name   -   City  ,   State            President/CEO    January 1990   to   May 1993     Company Name   -   City  ,   State     Chief Executive Officer of medium-size Telecommunications Corporation. Managed the day-to-day tactical and long-term strategic activities within the business.   Capitalized on industry changes to maximize company revenue.   Conducted cost, schedule, contract performance, variance and risk analysis.   Drafted business plans, budgets and quarterly and semi-annual business reviews.   Coached and mentored 38 staff members by offering constructive feedback and taking interest in their long-term career growth.  Conducted all sales training to insure for quality and effectiveness consistent with the mission and objectives of U.S. Telecom.   Established knowledge-sharing processes for 38 associates throughout the organization.   Increased monthly sales by 70% by implementing strategies to develop and expand existing customer base through up-selling and cross-selling   Managed budget forecasting, goal setting and performance reporting for all accounts.   Identified strategic partnerships and gathered market information to gain a competitive advantage.   Optimized current revenue streams by networking for additional business prospects with established clients.   Planned strategic brand-building events to expand the product portfolio.   Contacted new and existing customers to discuss how specific products could meet their needs.   Identified, coordinated and participated in client relationship-building activities and meetings.   Added value to marketing material by introducing creative advertising concepts.   Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems.   Answered customer questions regarding products, prices and availability.   Identified issues with existing marketing material to drive process improvements.   Developed growth plans by identifying key clients, key targets and priority service lines.   Leveraged lead generation tools to increase profitability and product presence in the marketplace.   Generated new sales opportunities through direct and telephone selling and emails.   Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.   Maintained up-to-date knowledge of industry, target accounts and competitive landscape.   Developed innovative business plans and sales strategies for vertical markets.   Coordinated and managed major proposal processes from initiation to implementation.   Generated business development awareness by implementing in-depth sales and marketing training programs.            Senior Territorial Manager    April 1988   to   January 1990     Company Name   -   City  ,   State     Spearheaded Agent Program, resulting in a 300% increase in revenue.   Spearheaded cross-functional initiative to achieve cross-selling and up-selling to new and existing customer base   Trained all sales agents to up-sell add-on services to existing customers, generating incremental revenue and creating relationship-selling.   Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.   Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.   Consistently secured new accounts, resulting in a 300% increase in year over year revenue.   Trained sales teams on educational products at seminars and special events.   Delivered exceptional account service to strengthen customer loyalty.   Negotiated details of contracts and payments and prepared sales contracts and order forms.   Led sales calls with team members to establish sales and customer retention goals.   Monitored customer preferences to determine focus of sales efforts.   Generated monthly and annual sales reports.   Created and directed sales team training and development programs.   Shared product knowledge with customers while making personal recommendations.   Trained in negotiations and time management.   Recommended and helped customers select merchandise based on their needs.   Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.   Informed customers about sales and promotions in a friendly and engaging manner.   Trained new employees on company customer service policies and service level standards.           District Manager    May 1986   to   March 1988     Company Name   -   City  ,   State            Credit/Marketing Manager V.P    March 1984   to   April 1986     Company Name   -   City  ,   State            Education      Ph.D   :   Business Administration  ,   2003    California Coast University   -   City  ,   State      GPA:   GPA: 9 Summa Cum Laude    Business Administration GPA: 9 Strategic Business Policy, Marketing and Economic Policy, Organizational Psychology,
Cultural Dimensions of Management, Corporate Finance, Planning and Control, Management of Business and PublicOrganizations, Human Resource Management, Human Behavior in Organizations, Management Theory and PracticeCritical Thinking/Problem Solving and International Marketing. Summa Cum Laude        MBA   :   Business Administration  ,   2002    California Coast University   -   City  ,   State      GPA:   GPA: 0 Summa Cum Laude    Business Administration GPA: 0 Emphasis on Organizational Behavior, Managerial Decision Making, E-Business, Management Science,
Quantitative Methods, Human Relations, Financial and Marketing Management, Business Law, ComputerTechnology for Managers, The Research Process. Summa Cum Laude        Bachelor of Science   :   Business Administration Psychology, Sociology, Business Management, Organizational Theory and Behavior, Marketing,Economics and Communications  ,   2000    California Coast University   -   City  ,   State      GPA:   GPA: 0 Graduated Summa Cum Laude    Business Administration GPA: 0 Psychology, Sociology, Business Management, Organizational Theory and Behavior, Marketing,Economics and Communications Graduated Summa Cum Laude        Prerequisites for State Certification: Addictions Studies   :     2006            Case Management and Documentation, Addictions Studies
Hospital Corpsman/Psychiatric Technician   :     1980    Palo Verde Junior College   -   City  ,   State              Hospital Corpsman School, EMT-II, Psych Technician, Crisis Intervention
Certified Substance Abuse Counselor. All College Transcripts are available upon request.        United States Navy                  Interests    Volunteer at Pegasis Riding Academy for handicapped children and adults.Work with at-risk teens on substance abuse and gangs (CGA)      Additional Information      COMMUNITY SERVICE
Volunteer at Pegasis Riding Academy for handicapped children and adults.Work with at-risk teens on substance abuse and gangs (CGA)        Skills    account management, ADP, Business Law, Case Management, Corporate Finance, Counselor, Crisis Intervention, client relations, Decision Making, Dimensions, Direct sales, Documentation, E-Business, Financial, Human Resource Management, Human Relations, International business, International Marketing, leadership skills, Managerial, marketing, Market, Marketing Management, negotiator, communicator, optimization, Organizational, Payroll, P.C., problem solving, protocols, Psychology, Research, sales, sales training, Strategic, strategic marketing, Technician, telecommunications, trainer   "
BUSINESS-DEVELOPMENT,"         DIRECTOR OF BUSINESS DEVELOPMENT       Summary     Healthcare Sales Professional with over 6 years of experience as a successful Director of Sales.  Sales experience includes hospice / home health management, durable medical equipment (DME), and pharmaceuticals. Awarded for being the top performer for five consecutive years. Recognized for growth development and delivering bottom-line results. Specialized in connecting with clients and customers. Develop loyalty and referrals by utilizing consultative sales, identifying customer needs through active listening, education, and consistent follow-through. Experienced in developing strong and detailed sales and marketing plans to support corporate goals and objectives. Update and execute the sales and marketing plan daily, weekly and monthly to obtain corporate goals and objectives. Strong communication skills as a team member, presenter, and trainer.  Skillful and effective in communicating and interacting with associates, professionals and key decision makers.          Experience      Director of Business Development   02/2015   to   09/2015     Company Name      Director of Sales Director of Sales for the business line of Homecare and Hospice Implement sales and marketing plans for the Plains Region.  Meet and exceed the company's overall business plan, census goals and financial objectives.  This role is responsible for management and leadership of Client Relations Executives in the field and Care Transition Nurses in the hospital system.  Developed and implemented sales and marketing plans for all company products/service offerings, consistent with market analysis, reflecting referral source targets.  Develops and provides sales training.  Understanding of Medicare regulations for Homecare and Hospice.  Responsible for setting goals based on market analysis and company overall goals.  This position was dissolved due to company cuts.          Director of Sales / Area Sales Manager   01/2012   to   03/2014     Company Name   City  ,   State       Working in the healthcare industry of Hospice and Home Health in the Dallas Texas and Western Iowa locations.  Responsibilities included redeveloping a team of healthcare professionals to promote the company.  Increase sales and revenue through territory development by training and education to customers.  Communicate directly to vice President of company about the sales teams strengths and weakness along with new business opportunities.  Director of business development.  Develop plan to rebuild agency to meet budget by collaborating with referral sources and clinical team.  Maintain and develop growth by working with Nursing Facilities, Medical Clinics and Hospitals.  Communicate clearly what our program is to all referral sources.  Managed sales in Dallas Texas region and Iowa.          Senior Provider Relations Manager   02/2003   to   12/2012     Company Name   City  ,   State       Successfully rebranded the company despite stringent budget, building agency from eight patients to 130 patients as one of top five Provider Relations Managers.  Ranked #1 Senior Provider Relations Manager in the nation in 2005 and 20011; being groomed for Regional Sales Director.  Top performer in Region 6 (Nebraska, Iowa, and South Dakota) for past five years, while maintaining growth in Eastern and Central Nebraska by personally servicing territory of 18 counties in Nebraska.  Build rapport with key referral sources, coordinating with approximately 65 medical directors, nurses, CNAs, medical records clerks, social workers, and bereavement counselors, providing training, issue resolution, and follow-up support while remaining within budget.  Develop, plan, and present CEU in-service trainings through Iowa Western University to all referral sources, educating people about death, dying, hospice benefits and end-of-life care both in person and through webinars.  Manage and coach team of about 10 salespeople, providing marketing and strategic sales tools.  Responded to market need by building marketing tool that became company's main brochure.  Establish annual, monthly, weekly, and daily goals, keeping daily log of business sources, contacts, and leads, consistently following up with hand-written thank-you notes and calls.  Address problems, resolutions, wins, and marketing tips with weekly conference calls for region; report sales numbers both daily and weekly.          Senior Account Executive   01/1997   to   09/2002     Company Name   City  ,   State       Achieved #1 ranking Salesperson in Southern California Region within five months and maintained that for 3 years.  Developed managed care contracts throughout California.          Education      Bachelor of Science  :   Political Science    California State University of Bakersfield     State       Political Science        Professional Affiliations    Nebraska Alzheimer's Association American Parkinson's disease Association Creighton University Medical Center American Quarter Horse Association American Cancer Association End of Life Community for Nebraska Nebraska Hospice and Palliative Care Association American Red Cross Nebraska American Heart Association American Horse Show Association       Skills    agency, benefits, brochure, budget, business development, business plan, coach, contracts, Client Relations, financial, Home Health, Homecare, Hospice, leadership, notes, Director, market analysis, marketing plans, marketing, market, Nursing, rapport, Sales, sales training, strategic, written   "
BUSINESS-DEVELOPMENT,"         DIRECTOR OF BUSINESS DEVELOPMENT         Summary     Dedicated and driven sales and marketing strategist with 8+ years' experience in cloud software industry.  Proven ability to research, develop, and implement technical sales and marketing plans.  Expert in the technical content development of sales collateral that effectively reinforces the solution benefits.  Skilled writer, trainer and presenter.  Fast learner, works well under pressure, committed to team success.       Highlights          DIRECTOR OF BUSINESS DEVELOPMENT, PRIVACY DATA SYSTEMS, LLC  Dedicated and driven sales and marketing strategist with 8+ years' experience in cloud software industry.  Proven ability to research, develop, and implement technical sales and marketing plans.  Expert in the technical content development of sales collateral that effectively reinforces the solution benefits.  Skilled writer, trainer and presenter.  Fast learner, works well under pressure, committed to team success.  skills & core competencies   Presales and Implementation Support  Development of Marketing Strategies  Competitive Analysis, Market Research  Development of Training Materials  Product Positioning & Branding  Product Demonstrations  Development of Sales Collateral  Public & Media Relations  Web & Print Content Development  Client Support (Post sales)  Ability to listen, understand, and relay business needs to technical and development teams  Adobe Creative Suite: Photoshop, Illustrator, InDesign, Adobe Acrobat  CRM: Proficiency in administration of Salesforce and Microsoft Dynamics CRM applications including but not limited to customization, reports and dashboards, and data import/export  Planning/Organization  Exemplary planning and organizational skills, with high degree of detail orientation  Innovative problem-solver who can generate solutions using creativity and past experience  Resourceful and efficient project manager  Skilled at wearing many hats and thinking outside of the box                Experience      Company Name    Director of Business Development   07/2007   to   09/2015       Previous - Director Sales & Marketing Privacy Data Systems, LLC is a software development company that provides SenditCertified , a patented cloud-based secure communications platform.  SenditCertified  provides encrypted messaging and large file transfer, eSignatures, cloud-based encrypted storage, and biometric authentication - and is delivered via web, desktop and mobile apps, MS Outlook integration, and customized API/web services.  Contribute to the development and refinement of the company's vision and strategy Support the overall process of company management and growth of new business channels Liaise with other department heads on the implementation of the company's strategic and operational plans Develop, review, and report on the business development's strategy, ensuring the strategic objectives are well understood and executed by the team Ensure efficient and effective marketing and advertising planning Perform market analyses, research competitive landscape Develop and manage strategic sales opportunities Management of VAR/MSP sales channels Management of inside and outside sales resources Design and administer the company's CRM system (Salesforce) including reporting, dashboards, custom applications and data management.          Director of Franchise Sales   01/2003   to   12/2007       Corporate Atlantic Region, Help-U-Sell Real Estate Assisted Regional Director in management of large 9-state region Oversaw and executed marketing to potential franchisee candidates Managed consultative sales process from initial inquiry to close Utilized technology to increase efficiency during sales process.          Company Name       09/1996   to   05/1999       Analyzed product need on both company-wide and individual-store basis Allocated merchandise units based on intricate sales criteria Inspected incoming merchandise for quality control Worked in collaboration with the purchasing team professional skills Communications Exceptional listener and communicator Effectively conveys information both verbally and in writing Highly analytical thinking with talent for streamlining complex work processes Talent for locating and analyzing online information and market data.          Education      Bachelor of Science     May 1996     Texas A&M University                  Interests    2007-Present
Youth Rec. Cheerleading Coach - Allen Sports Association
2010-Present
League Director - Allen Sports Association Board      Additional Information      community involvement 2007-Present Youth Rec. Cheerleading Coach - Allen Sports Association 2010-Present League Director - Allen Sports Association Board         Skills    Adobe Creative Suite, Adobe Acrobat, Photoshop, advertising, API, benefits, Branding, business development, competitive, Competitive Analysis, Content Development, creativity, CRM, Client Support, data management, Illustrator, InDesign, DIRECTOR, marketing plans, Market Research, Marketing Strategies, marketing strategist, marketing, market, Media Relations, messaging, Microsoft Dynamics, MS Outlook, works, communicator, organizational skills, outside sales, Positioning, presenter, problem-solver, processes, purchasing, quality control, Fast learner, Real Estate, reporting, research, Sales, software development, strategy, strategic, technical sales, trainer, Training Materials, vision, writer   "
BUSINESS-DEVELOPMENT,"         DIRECTOR OF BUSINESS DEVELOPMENT         Executive Profile    To apply over 22 years of experience as an exceptional Director of Business Development, to manage personnel and resources by utilizing financial and strategic analysis.  To apply logistical support, and budget analysis skills to enhance management.  To enforce departmental policies, goals, procedures and objectives through communicating in writing and orally with subordinates, and executive management.  To apply years of leadership experience and vast amounts of financial responsibilities to maintaining a district's bottom-line. Top Secret      Skill Highlights        Types 80 WPM, Microsoft Word, Excel, PowerPoint, Sales Force and Outlook              Professional Experience      Director of Business Development  ,   07/2010   to   02/2015    Company Name   Ôºç   City  ,   State      Plan, direct, and coordinate operational activities at the highest level of management with the help of subordinate executives and staff managers.  Excellent communications skills written and orally especially under pressure.  Ability to forecast future issues through ongoing strategic analysis.  Prospect for new sales and manage current and pending sales in the amount of over $1M.  Maintain relationships with Client Government Sales Management to ensure strategy and sales objectives are identified and plans developed for the sales year.  Ensure all relevant Human Resources and policies, procedures are followed.  Establish and oversee the implementation departmental policies, goals, objectives, and procedures, conferring with senior management and staff members as necessary.  Analyze day to day business activities ensuring efficient and effective services.  Supervise budgets for maximum Return of Investment (ROI).  Negotiate business transactions for the company in the amount of over $1K.  Ensure adherence to all Health, Safety and Environmental policies and procedures.  Experience in fracking.  Exercise confidential information policies, procedures and regulations that governs employee and employer confidentiality.  Apply general business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.  Utilize general principles and processes for providing customer and personal services.  This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.  Apply relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.  Manage sales pipelines from beginning to end and follow push through sales.  Represent companies such as; Scott Safety, Honeywell First Responders Product, Hurst Jaws of Life, Kappler, Elkhardt Brass, Hale Pumps, Streamlight, HESCO, Smith Optics.  ACCOMPLISHMENT:  Maintained sales of over $5M for the last three years.  Supervisor:  , Hours Worked/40Wk.          Senior Airfield Fire & Emergency Services Officer  ,   06/2009   to   07/2010    Company Name   Ôºç   City  ,   State      Performed hiring, training, scheduling of work, grievances, performance counseling, and recommendations for promotions, demotions and termination of employment of over 40 personnel.  As a senior executive set polices, assigns priority for future program objectives, direct improvements to equipment and distributes equipment among subordinate commands.  Evaluated new trends for policy development and for further inquiry and study to establish new methods for eliminating or controlling serious hazards to life and property.  Further conduct independent and joint risk management studies for exercises and assist others with risk management decisions.  Supervisor:  Colonel Steve Kirkpatrick Contact: Yes: (803) 414-6496, Hours Worked/40Wk.          Aircraft Rescue and Firefighting Officer  ,   06/2008   to   06/2009    Company Name   Ôºç   City  ,   State      Managed 24 hour operations of (5) P-19 Firefighting apparatus, (1) P-23 10K gallon water tender, (1) F-550 rescue truck, (4) rescue boats, and (3) Gators equipped with Wild land firefighting attachments.  Supervised and directed the coordination of cross training with 10 Department of Defense fire Stations which provided over 60 hours of instruction to more than 140 fire fighters.  Initiated a funding request for an additional $57K to source deficiencies.  Managed a budget of $120K budget to support fire suppression operations.  Supervisor:  Major Carl Kuga Contact: Yes: (910) 581-2025.          Manager Airfield Fire & Emergency Services Officer  ,   06/2006   to   06/2008    Company Name   Ôºç   City  ,   State      Managed over 200 Marine Firefighters with budgeting, operation, training and mutual aid agreements at each subordinate unit's location.  Managed 10 Fire Fighting apparatus' 8 fire suppression systems, and 6 rescue vehicles.  Managed and oversaw $35K worth of Emergency Airfield Services assets.  Supervisor: LtCol Manlee Herrington, Contact: Yes:  (808) 256-4295, Hours Worked/40Wk.          Airfield Fire & Emergency Services Officer  ,   08/2004   to   03/2006    Company Name   Ôºç   City  ,   State      Deployed to Operation Iraqi Freedom and held the billets as the Chief of Firefighting operations for over 20 airbases in Iraq.  Managed and supervised 100 Marine Firefighters in day-to-day operation in support of flight operations aboard Marine Corp Auxiliary Landing Facility Bogue Field, NC.  Managed over $100K dollars of firefighting assets.  ACCOMPLISHMENT:  Identified a deficiency and justified the purchase of over $1.5K worth of firefighting assets.  Managed and preformed the duties of the on scene Commander for a 2K gallon fuel fire.  Supervisor:  Colonel Jay Johnson Contact: Yes: (571) 408-0426, Hours Worked/40Wk.          Education      Bachelor of Fire Science  :    8/15    Thomas Edison State College   Ôºç   City  ,   State      GPA:   GPA: 3.37     GPA: 3.4         Customer Relations Course; OSHA Safety Course; HAZMAT Materials Operations; Airfield pavement and assessments certifications Course; Fire Officer I, II, III; Fire Instructor I, II, III; Fire Inspector I, II; Fire Investigator I; Fire Fighter I, II, III; Airport Firefighter;; Emergency Vehicle Operators Course; Amphibious Warfare School Nonresident Program; Advance EAF School; M-31 Arresting Gear Systems Course; Marine Corps Aircraft Launch and Recovery School; Aircraft Firefighting School; Warrant Officer Basic School; Staff Non Commissioned Officers Course; Sergeants Course; Total Quality Leadership; Hazardous Waste Coordinator Course RCRA; Hazardous Materials and Hazardous Waste Management Course; Suicide Prevention Course; Minimum Operating Strip Lighting System Course; Lean Six Sigma White Belt Course                Professional Affiliations    Veterans of Foreign Wars, SATS/EAF Association, Marine Corps Association,      Skills    Basic, budgeting, budgets, budget, communications skills, counseling, Client, Customer Relations, customer satisfaction, senior management, Government, Hazardous Waste, Hazardous Waste Management, hiring, Human Resources, Inspector I, instruction, Instructor I, Leadership, Lighting, Materials, Excel, Outlook, PowerPoint, 2K, Microsoft Word, modeling, needs assessment, personnel, policies, policy development, processes, Quality, risk management, Safety, Sales, Sales Management, scheduling, Six Sigma, strategy, strategic analysis, strategic planning, Supervisor, tender, written   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER       Professional Profile     Highly qualified, detail-oriented and hardworking Manager with more than 15 years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications.       Qualifications          Inventory Management  Leadership Development  Risk Management         Staff Development  Project Management                Managing Employees  Marketing         Team Building          Budgeting      Financial Management            Accomplishments      Increased revenue by 40%  Cut operating expenses by 20% year over year.  Multiple awards for performance.  Developed and implemented client service program, which expanded small-to-medium client base 35%  Developed new quality standards for better quality performance and reliability.  Improve support service level by 20%  Improved customer service satisfaction 3% annually through supply chain management initiatives, inventory control and flexible manufacturing practices.        Experience      Business Development Manager     Jan 2015   to   Current      Company Name   Ôºç   City  ,   State     Prospect for potential new clients and turn this into increased business.  Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.  Meet potential clients by growing, maintaining, and leveraging your network.  Identify potential clients, and the decision makers within the client organization.  Research and build relationships with new clients.  Set up meetings between client decision makers and company's practice leaders/Principals.  Plan approaches and pitches.  Work with team to develop proposals that speaks to the client's needs, concerns, and objectives.  Participate in pricing the solution/service.  Handle objections by clarifying, emphasizing agreements, and working through differences to a positive conclusion.  Use a variety of styles to persuade or negotiate appropriately.  Present an image that mirrors that of the client. Client Retention  Present new products and services and enhance existing relationships.  Work with technical staff and other internal colleagues to meet customer needs.  Arrange and participate in internal and external client debriefs.         Athletic Coordinator     May 2006   to   Dec 2014      Company Name   Ôºç   City  ,   State     Responsible for marketing, planning, organizing, implementing, and scheduling special recreation activities and events  Handle the tasks of hiring staff and coordinating volunteers in conducting recreation activities  Perform responsibilities of preparing attendance and program evaluation reports for all recreation programs on a monthly basis  Perform responsibilities of organizing and implementing recreation programs like social functions, arts and crafts, and physical fitness  Responsible for supervising athletic leagues and tournaments, maintaining records, registering program participants, collecting fees and providing various instructional programs  Handle the tasks of updating the positive and negative information regarding recreational programs to the supervisor         Patient Relations Supervisor     May 1999   to   May 2006      Company Name   Ôºç   City  ,   State     Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.  Interview patients or their representatives to identify problems relating to care.  Maintain knowledge of community services and resources available to patients.  Refer patients to appropriate health care services or resources.  Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.  Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.  Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.  Analyze patients' abilities to pay to determine charges on a sliding scale.  Teach patients to use home health care equipment         Education      Masters of Public Administration  ,   Budget and Public Finance   2004-12-18     Texas Tech University Lubbock   Ôºç   City  ,   State  ,   US     Courses taken: Program Evaluation and Quantitative Analysis, Advance Quantitative Methods in Public Policy & Administration, Public Policy Theory and Process, Public Personnel Administration, Public Organization Theory, Health Care Policy, Public Financial Management, Health Organization Management I & II, Budgeting and Research Methods, Financial and Managerial Accounting, Foundations of Finance, Operations Management         B.A.  ,   General Studies, Business Management   2001-12-15     Texas Tech University Lubbock   Ôºç   City  ,   State  ,   US     Courses taken:  International Financial Management, Fixed Income Securities and Credit Analysis, Financial Statement Analysis, Money and Banking, Investment Fundamentals and Security Analysis          High School Diploma     1994-05-15     Denison High School   Ôºç   City  ,   State  ,   US     Graduated in the top 10% of the class         Affiliations     American Society for Public Administration  American Public Health Association  Young American Leaders Association       Certifications     CPR  ACE   TAAF Sports Management School       Skills     Leadership Development  Project Management  Budgeting  Employee Management  Operations Management  Business Management    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER             Highlights          ADDITIONAL SKILLS  Fluent in 4 European Languages: English, French, Italian and Greek.  Proficient in Microsoft and Mac platforms. Good knowledge of Google docs, Quicken and Tradeware's ordering, shipping and transportation management system.  Involved in various functions and fundraisers in the school's PTA. Chaired the Ross School's most successful Auction in 2011 raising $250,000. Appointed 1st VP of fundraising in 2012. Also chaired the school's wine auction in 2010 and the annual fundraising party in 2012.  Highly organized, enthusiastic and financially astute.  Personable and energetic.              Experience      Business Development Manager    April 2007   to   Current     Company Name   Ôºç   City  ,   State      Founded a language service to assist individuals and corporations with foreign language requirements.  Offer Italian and French classes to professionals and children in a class room environment and privately.  Develop proprietary teaching and training materials tailor made for each student group.  Translation services (written and simultaneous) in and out of Italian, French and English.  Check translation's technical terms and terminology to ensure that they are accurate and remaining consistent throughout translation revisions.  Translation and interpreting experience in a variety of industries, including communications, bio-medical and aviation. Reporting to the Managing Partner, accountable for acquisition of new business and retention of existing clients in North America and EMEA.  Created and planned business strategies and budgets to meet the company's sales objectives and increase business opportunities.  Generated opportunities for meetings with key decision makers to drive the sales process forward.  Initiated and implemented sales strategies to increase profitability with key accounts.  Provided leadership and networking knowledge to the customers and maintenance of an appropriate presence in the industry.  Identified, developed and evaluated marketing strategies, based on knowledge of the company's objectives, market characteristics, cost and markup factors.  Used sales forecasting or strategic planning to ensure the sale and profitability of products and services.  Analyzed business developments and monitored market trends.  Coordinated and participated in promotional activities and trade shows, working with developers, advertisers and production managers, to market products and services.          Sales and Marketing Manager    October 2006   to   March 2008     Company Name   Ôºç   City        Responsible for the overall sales and marketing policies to reflect the company's strategies and objectives.  Developed and implemented a sales and marketing program and corporate identity for this UK start-up company.  Planed and created all the company's marketing and communication materials.  Initiated and executed a sales plan with the objective of growing the company in the North American market.  Researched strategies and plans which identified marketing opportunities, both domestically and internationally for direct marketing and new project development.  Successfully implemented the company's sales and marketing plan, which directly resulted in a new sister office being opened in the US.          VP Sales and Marketing    March 1994   to   July 2001     Company Name   Ôºç   City        Reporting directly to the CEO co-ordinated and directed the company's sales and marketing functions for EMEA.  Generated revenue from sales during this term, in excess of $10m.  Developed and co-ordinated sales selling cycles and methodologies.  Directed and oversaw the company's marketing function to identify and develop new customers for its products and services.  Created and managed sales and marketing budgets to include press, public relations, advertising and community outreach.  Supervised the planning and generation of the company's marketing and communication materials and the preparation, issuance and delivery of sales materials, exhibits and promotional programs.  Directly managed critical and new client accounts and co-ordinated the management of other accounts.  Managed the relationship with partners (domestic and international), vendors, distributors and VARs.  Responsible for the repositioning of the company and the creation and execution of an aggressive marketing strategy, including a new corporate identity and branding to attract external investment.          Executive Assistant    January 1991   to   December 1994     Company Name   Ôºç   City        Reporting directly to the Chairman, responsible for all administrative support relating to scheduling, expenses, meetings, travel, client relationship management.  Assisted in special projects of cost control for selling and non-selling functions to achieve optimal expenditure levels for budgeting purposes.  Reviewed ordering procedures and formulation of stricter guidelines on quotes and tenders.  Analyzed all Concession Agreements which lead to a 2% increase of the overall Concession revenue.  Reviewed and analyzed the store's direct and indirect operating costs and attribution of these to various departments which resulted in the relocation of some departments.  Co-ordinated and supervised the implementation and recommendations from various audit reports by both external and in house auditors.  Managed a team of ""floating staff"" to be assigned to trouble shoot areas of concern.          Education      MSc   :   Trade and Finance      CITY UNIVERSITY BUSINESS SCHOOL   Ôºç   City  ,     UK    CITY UNIVERSITY BUSINESS SCHOOL	LONDON, UNITED KINGDOM MSc Shipping, Trade and Finance, Dec 1990        BA   :   French and Italian      THE UNIVERSITY OF HULL   Ôºç   City  ,     UK    THE UNIVERSITY OF HULL	HULL, UNITED KINGDOM BA (Honors) French and Italian, July 1989        Accomplishments    BA (Honors) French and Italian, July 1989      Certifications    PTA      Skills    Marketing, Sales, Budgets, Promotional, And Marketing, Sales And, Aviation, Class, Comprehensive Large Array Data Stewardship System, Excellent Multitasker, Simultaneous, Teaching, Training, Accounts And, Advertising, Branding, Community Outreach, From Sales, Its, Managed Sales, Of Sales, Public Relations, Increase, Administrative Support, Audit, Budgeting, Cost Control, Executive Assistant, For Selling, Ordering, Relationship Management, Scheduling, Selling And, Accountable For, Business Development, Clients, Forecasting, Implemented Sales, Key Accounts, Maintenance, Market Trends, Networking, Sale And, Sales Forecasting, Sales Objectives, Sales Strategies, Strategic Planning, The Sale, The Sales, Direct Marketing, Marketing Plan, Overall Sales, Project Development, Sales Plan, Energetic, Fundraising, Highly Organized, Mac, Quicken, San, Self Motivated, Storage Area Network, Very Organized, Finance, Shipping   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER       Summary     An experienced manager who is highly motivated and has vast knowledge of the retail industry. As a perfect role model for the team, able to coach, give feedback, build morale, roll out initiatives, and make recommendations on merchandising and product presentation. Able to handle high-profile and hands-on management roles that require commercial acumen and creative flair. As an exceptional person and  also able to drive brand availability, &  willing to take on board new ideas & adapt them further to make them my own. I am ambitious and passionate about everything and comes from a strong sales and service background that allows to thrive in any competitive and challenging retail environments. Right now ready and qualified for the next stage in an already hugely successful career and is looking forward to making a significant contribution to any future employer       Highlights         ‚Ä¢Organizational and planning skills       ‚Ä¢Customer Service   ‚Ä¢IT skills ( Shopper,Tally,Voyager )  ‚Ä¢Business and commercial acumen       ‚Ä¢Drive, motivation and initiative  ‚Ä¢ Good Team player ¬†       ‚Ä¢Oral and written communication   ‚Ä¢Numerical  and analytical ability    ‚Ä¢ Creativity and imagination  ‚Ä¢Ability to lead and motivate a team     ‚Ä¢Influencing and negotiation   ‚Ä¢Work under pressure and deadlines               Accomplishments     ‚Ä¢Opened 4 EBO'S of U.S.POLO Assn. stores   Within our franchise network PCH Life Style Ltd.  ‚Ä¢Opened 5 EBO's and 50 MBO's for the brand  John Players  ‚Ä¢Achieved Best B.D.M Award for 0% shrinkage  in my entire region.  ‚Ä¢Increased the sales volumes by over 70% in   a single financial year for all brands  ‚Ä¢Established the market for MBO (Denizen)   Channel in Coastal A.P. territory  ‚Ä¢Achieved the Best Store Manager Award for  Highest sales in a month (January 2010) for   The Peter England store  ‚Ä¢Achieved the targets of EBO's  ‚Ä¢Opened the first ever Double Brand store  (U.S.POLO Assn. & Flying Machine)  in Vijayawada, Andhra Pradesh in 2011  ¬†          Experience      BUSINESS DEVELOPMENT MANAGER     Mar 2014   to   Current      Company Name   Ôºç   City  ,   State     Handling Brand Ramond  Develop sales and marketing strategies to drive sales growth in the assigned area.   Develop and manage an efficient distribution network to improve sales performance.   Manage the sales team for sales growth and revenue enhancement   Conduct market research to understand competitors and market trends.   Provide innovative ideas and suggestions to improve the market presence.   Coordinate with Zonal Sales Manager to enhance sales performance.   Maintain relationship with existing customers for repeat business.   Build sales culture and sale centric atmosphere among the team members.   Maintain contacts with financial center personnel, processionals and personal contacts to build referrals.   Provide timely feedback to the sales personnel regarding their sales performance.   Provide trainings, educational workshops and challenging opportunities for enhancing career growth of employees.   Conduct business plan review meetings with sales team.   Develop creative promotional strategies to attract more customers.   Appreciate the contributions and accomplishments of sales employees through proper rewarding mechanism.   Develop performance improvement plan for sales team to meet performance goals         Area Sales Exe     Nov 2012   to   Mar 2014      Company Name   Ôºç   City  ,   State    ‚Ä¢Work involves selling the popular Premium brand John Players.  ‚Ä¢Handling 11 EBO'S in all retail parameters.  ‚Ä¢Expansion of MBO and EBO business.  ‚Ä¢Monitoring all trade operation in entire Coastal Andhra Pradesh.  ‚Ä¢In charge of 50+ Retail dealers in Coastal A.P.  ‚Ä¢Development of the Trade Marketing Strategy to achieve defined business objectives across all product categories.  ‚Ä¢Shapes the brand strategy, working with the brand team to incorporate feedback from the affiliates, apply regional judgment and align on choices with global leadership team.  ‚Ä¢Contribute to the Company's goals and objectives and improve brand, customer satisfaction and productivity  ‚Ä¢Establishing channel strategies and implementing the associated plans.  ‚Ä¢Development of a trade promotional plan with key customers and channels.  ‚Ä¢Handling Field and Venue Bookings for Channel Sales.  ‚Ä¢ For any form of communication directly or indirectly linked to Company/Brand equity works under strict supervision and taking responsibility of Marketing Team.  ‚Ä¢Working closely with key Retailers to provide category and shopper insights to drive performance.  ‚Ä¢Managing and motivating a team to increase sales and ensure efficiency  ‚Ä¢Managing stock levels and making key decisions about stock control in Retail Stores.  ‚Ä¢Analyzing sales figures and forecasting future sales.  ‚Ä¢Analyzing and interpreting trends to facilitate planning.  ‚Ä¢Using information technology to record sales figures, for data analysis and forward planning.  ‚Ä¢Dealing with staffing issues such as interviewing potential staff, conducting appraisals and Performance reviews, as well as providing or organizing training and development.  ‚Ä¢Ensuring standards for quality, customer service and health and safety are met.  ‚Ä¢Resolving health and safety, legal and security issues.  ‚Ä¢Responding to customer complaints and comments.  ‚Ä¢Organizing special promotions, displays and events.  ‚Ä¢Attending and chairing meetings.  ‚Ä¢Updating Team on business performance, new initiatives and other pertinent issues.  ‚Ä¢Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.  ‚Ä¢Initiating changes to improve the business, e.g. revising opening hours to ensure the stores are compete effectively in the local market        BUSINESS DEVELOPMENT MANAGER     Jul 2010   to   Nov 2012      Company Name   Ôºç   City  ,   State    ‚Ä¢Work involves selling the popular premium brands in FASHION QUOTIENT   ‚Ä¢Handling 4 MBO's of FASHION QUOTIENT Stores, visual merchandising, operations etc.   ‚Ä¢It's an inventive of PCH Lifestyle Ltd.   ‚Ä¢Handling 18 EBO'S, visual merchandising, operations etc.  ‚Ä¢Training the Store Manager for product knowledge and also sales pitch etc.  ‚Ä¢Retail Stores- Maintenance & Supervising  ‚Ä¢Driving the stores towards profitability for the organization  ‚Ä¢Providing value added services to all the customers for a long term business relation -ship  ‚Ä¢Arranging different promotional activities in the store surroundings.        STORE MANAGER     Jun 2009   to   Jul 2010      Company Name   Ôºç   City  ,   State    ‚Ä¢Work involves selling the popular brand  Peter England  ‚Ä¢Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;  ‚Ä¢Promoting the organization locally by liaising with local schools, newspapers and the community in general;  ‚Ä¢Dealing with sales, as and when required.  ‚Ä¢To give a correct guideline to the C.C.A's and motivate them to achieve the store targets.           FOOR MANAGER     May 2008   to   Jun 2009      Company Name   Ôºç   City  ,   State    ‚Ä¢Work involves selling the above brands and local brands  ‚Ä¢Leading the team towards the Floor Target Achievement  ‚Ä¢Serving customers  ‚Ä¢ Arranging window displays  ‚Ä¢ Ordering stock  ‚Ä¢ Stock taking and inventory  ‚Ä¢ Cleaning up store and display area  ‚Ä¢ Convening team meetings  ‚Ä¢ Recruiting and training new team members  ‚Ä¢ Supervising staff  ‚Ä¢ Performing ad hoc tasks  ‚Ä¢ Delegating workload  ‚Ä¢Assisting in other store operations        Education      MCA  ,   COUMPTER   2008     K.G.R.L P.G College   Ôºç   City  ,   State  ,   INDIA    Post-Graduation MCA-from K.G.R.L P.G College (Affiliated to Andhra University) in the year 2008 With a 1st Class 71%         Bachelor's  ,   Science   2005     K.G.R.L Degree College           Bachelor's Degree in Science, from K.G.R.L Degree College (Affiliated to Andhra University) In the year 2005 with 60% Personal Attended ""Product Training"" Program by Arvind Brands Ltd. At PCH Corporate Office. Communications Skills""& ""Costumer Service"" Workshop by Madura garments Aditya Birla Group. Attended Training program by ""INSPIRE ONE"" on ""Building Sales Excellence & Communication Profiling"" at ITC LRBD Head Office.         Personal Information    Driving license: Qatar Valid Driving      Skills     ‚Ä¢Proficient in the use of: MS-Office (Word/ Excel/ PowerPoint).  ‚Ä¢Voyager, Shopper 08, 09 ,Tally & Focus Integrated ERP software for Retail Garment Stores    "
BUSINESS-DEVELOPMENT,"         SE BUSINESS DEVELOPMENT MANAGER         Highlights          National account management  Established track record of exceptional sales results  Excellent communication skills       Resolution-oriented  Cross-cultural sales background  Exceptional multi-tasker            Accomplishments      SIMSOC (Simulated Society) Leadership Workshop-Dr.  Larry Pepper.  Professional       Instrument Society of America.  Activities         Mastering Business Development Workshop-Bill Scheessele.  Global Sourcing Quality Engineer Training-GE Power Systems.  Six Sigma Green Belt Certified.  Exceptional Management Skills-Baker Communication Inc.    Print Graphic Support ¬†   Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials.         Experience      SE Business Development Manager     Jun 2014   to   Mar 2015      Company Name   Ôºç   City  ,   State     Responsible for Own Brand business development in the southeast U.S.  including NC, SC, GA, FL, AL,VA, MS, AL, WV, VA, KY and TN.  Supporting Lewis-Goetz, Rawson, and ICD offices and sales reps to pursue opportunities for Own Brand products including ECON, Diamond Gear, C&C, Force, Smith valves.         SE Technical Outside Sales Representative     May 2013   to   Jun 2014      Company Name   Ôºç   City  ,   State     Technical support for Outside Sales Representative's in Southeast.  Engineering presentations & specifications for manual and automated valves to engineering firms: Fluor, Mustang, CH2M Hill, D&Z, Hargrove, CHEMTEX, etc.  Business development for turbine OEM's: General Electric, Siemens, Alstom and Mitsubishi.         Strategic Automation Manager     Aug 2012   to   Apr 2013      Company Name   Ôºç   City  ,   State     Responsible for automation shop design and setup.  Wrote SOP (standard operating procedures) for automation quotations, manufacturing and testing.  Engineering presentations & specifications for manual and automated valves to engineering firms: Fluor, Mustang, CH2M Hill, D&Z, Hargrove, CHEMTEX, etc.  Business development for turbine OEM's: General Electric, Siemens, Alstom and Mitsubishi.         Technical Sales Leader     Aug 2001   to   Aug 2012      Company Name   Ôºç   City  ,   State     Process Control Equipment Business development for strategic manufacturer alliances.  Primary interface with Manufacturers for Gexpro Services.  Responsible for the evaluation of manufacturer's capability and capacity for Gexpro Services.  Member of the GE Energy Capacity Audit Team.  Developed the organizational structure and staffing plan for Production Services.  Developed marketing presentation for GE Energy and other GE Business.  Technical and marketing training for the sales department.  Secured CASE MSD Gas and Steam Valve Contract for GE Power Systems.  25MM Annually.  Developed Gexpro Services MSD packaging procedures to meet/exceed GE Energy P23E-AL-0255.  Developed LMS 100 VBV (variable bleed valve) and anti-icing valve systems.  Sales projections for 2005 through 2010 are 50MM.  CE Compliance Team-Supported GE Energy CE Compliance Team as supplier.  Support Gexpro Services quality organization with technical write up and evaluation for our supplier base.  Completed Global Sourcing Quality Engineer Training-GE Power Systems.  Six Sigma Green Belt Certified.         Business Development Manager     Jun 2001   to   Aug 2001      Company Name   Ôºç   City  ,   State     Business development for strategic manufacturer alliances.  Business development for end users.  Developed marketing presentation for end users (Chemical, Power, Pulp & Paper, etc).  Technical and marketing training for the sales department for Masoneilan & Yokogawa equipment.         Senior Manager     Dec 1998   to   Jun 2001      Company Name   Ôºç   City  ,   State     Application Engineering Manage Application Engineering Department that is responsible for product evaluation and sales implementation at customer site.  Business development for strategic manufacturer alliances.  Negotiated contract with EI DuPont that resulted in first year sales of 26MM that provided technical services to three plant locations.  Responsible for the evaluation of manufacturer's capability and capacity.  Developed the organizational structure and staffing plan for the Application Engineering Department.  Technical and marketing training for the application engineering department, field engineering department, strategic sales department and IT department.  IT development team that assisted with the build-out of the e2bSM (Engineering-2-Business) Platform.         Sales Manager     Sep 1995   to   Dec 1998      Company Name   Ôºç   City  ,   State     Liaison between multiple valve manufacturers (Flowserve-Valtek & Kammer) and representative firm.  Extensive involvement with control valve manufacturer to develop and trouble-shoot digital products and software.  Manage Strategic Alliance Agreement between Flowserve and EI DuPont.  Took sales from 26MM to 59MM.  Managed five technical sales representatives, four inside sales people in South & North Carolina.  Implemented training course for new sales representatives -- speeding profitability.  Developed and implemented marketing plan for South & North Carolina territory.         Technical Sales Representative     Aug 1990   to   Sep 1995      Company Name   Ôºç   City  ,   State     Primary responsibilities were large industrial plants and A&E Firms.  Customer base included: EI DuPont, Hoechst Celanese, Fluor Daniels, Day & Zimmerman, Chemtex International, Bechtel Engineering, CRS-Sirrine, etc Developed anti-surge control valve specification for PET charge vessel that increased production by 40%.  Develop Special Valve (SV) Codes for EI DuPont Dacron Intermediate Plants.  Increased territorial sales for ""Engineered Products Division"" an average of 35% per year.  Increased territorial profits for ""Engineered Products Division"" an average of 45% per year.  Expanded sales to include mass-market accounts through the use of ""Supply Chain"" distribution.  Company top sales and profits for four years.         Technical Sales Representative     May 1988   to   Aug 1990      Company Name   Ôºç   City  ,   State     Primary responsibilities were large industrial plants and A&E Firms.  Customer base included: EI DuPont, Hoechst Celanese, Fluor Daniels, Day & Zimmerman, Chemtex International, Bechtel Engineering, CRS-Sirrine, etc.  Increased territorial sales and average of 45% per year.  Completed course work at Cape Fear Community College in Instrumentation & Controls.         Education      Bachelor of Science  ,   Economics Marketing   05.05.88     Clemson University   Ôºç   City  ,   State      Economics-Marketing.  Concentration in Labor Economics, Finance, Mathematics, Business Management, and Marketing.        Interests    Phi Gamma Nu-Pledge Class President. Fellowship of Christian Athletes. Varsity Football-1983 to 1985.      Additional Information      Phi Gamma Nu-Pledge Class President. Fellowship of Christian Athletes. Varsity Football-1983 to 1985.        Skills     automation, Business development, Business development, Business Management, C, SC, Economics, Engineer, Finance, inside sales, marketing plan, marketing, market, Mathematics, organizational, Outside Sales, packaging, presentations, Quality, Sales, Siemens, Six Sigma, SOP, specification, staffing, Strategic, Supply Chain, technical sales, Technical support, trouble-shoot    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER             Experience     January 2014   to   Current     Company Name   City  ,   State     Business Development Manager        Platform for video content and targeted native video ads Report to COO and CRO with new business initiatives and business strategies for publishers and advertisers.  Launched Cinema6's first campaigns, with a premium spirits brand and athletic brand resulting in 100% profit Negotiated contracts with 3rd party vendors (Jun Group, Veeseo, Adblade, Bidtellect).  Adding clients to partner with by phone, email and meetings resulting in the creation of a pipeline for Cinema6 Compose weekly reports on new business, campaigns and other daily tasks.         January 2013   to   January 2014     Company Name   City  ,   State     Sales and Service Desk Specialist        Private Wealth Management - Alternative Investments Supported and managed relationships with Financial Advisors in the Pacific Northwest and Mid-America regions, as well as throughout the country and internationally.  Educated Financial Advisors on specific Alternative Investment products on the Merrill Lynch platform, including strategies, fee structure, and purchase and redemption schedules.  Identified as the Sales and Service Desk Specialist with the highest and most consistent call record, leading the team in services provided to Financial Advisors that called on the Alternative Investments Service Desk.  Developed and helped launch the Best Practitioner program for Financial Advisors geared towards generating new business on the Alternative Investment platform.  Awarded 2013 Alternative Investments Most Net Sales to Budget for the Pacific Northwest Region.         January 2010   to   January 2013     Company Name   City  ,   State     New Business Director        Provided financial solutions for client that reduced cash flow expenditures and realized losses on assets by utilizing those underperforming assets to offset media expenditures.  Responsible for introducing ORION Trading to 75-150 accounts with annual media budgets in excess of $4mm on advertising including, but not limited to television, radio, digital print, and OOH, nationally and locally.  Sourced and maintained relationships with corporate executives at Fortune 1000 organizations.  Responsible for sourcing and brokering new business with significant clients including Vail Resorts, Cargill, Pergo, Black and Decker, and Colonial Williamsburg.  Responsible for production of monthly newsletters for ORION clients and employees on current innovations that provided creative solutions to business problems.         January 2008   to   January 2009     Company Name   City  ,   State     Sales Manager        Maximized Showtime Networks subscriber growth and revenue in affiliate customer service centers in the Mid-West and Western territories.  Managed 10 accounts in the cable industry sector with $894,623 of combined revenue and maintained a 1% account net growth, in a television advertising environment that exhibited significant declines in growth.  Led on-site training by educating and motivating affiliated Customer Contact Personnel, which included 15-20 people per training on product, sales, retention, new product introduction, and created and implemented motivational methods to influence sales.  Led new business development initiatives in Seneca, SC and Seattle, WA, territories that directly resulted in increased revenue from locations that previously generated zero advertising revenue.  Established and maintained an extensive network of clients through calls, meetings, and designed client management events.         July 2006       Company Name   City  ,   State     Summer Analyst        Conducted research for Portfolio Managers on portfolio investments including analyses of 10-K and 10-Q reports.  Tracked the trading volume and prices of key stocks for institutional and private clients, producing weekly reports to various Portfolio Managers and assisted the trading desk with market database analysis on prospective trades.          Education     2007     HOBART COLLEGE   City  ,   State       Bachelor of Arts  :   English    English       May 2007       Media and Society    Media and Society        Interests    Member, Men's Club Ice Hockey (2003 - 2007), devoted 12 hours per week in practice and competition Volunteer, Political Activism House (2004), organized and conducted voter registration drives for college students 1999-2003 THE DELBARTON SCHOOL	Morristown, NJ Member, Men's Varsity Ice Hockey (NJ State Champions - 2002) New Jersey Hockey Hall of Fame inductee - 2014       Additional Information      Member, Men's Club Ice Hockey (2003 - 2007), devoted 12 hours per week in practice and competition Volunteer, Political Activism House (2004), organized and conducted voter registration drives for college students 1999-2003 THE DELBARTON SCHOOL	Morristown, NJ Member, Men's Varsity Ice Hockey (NJ State Champions - 2002) New Jersey Hockey Hall of Fame inductee - 2014         Skills    ads, advertising, Avid, budgets, Budget, business strategies, cable, cash flow, coach, client management, content, contracts, SC, client, clients, customer service, database analysis, email, Financial, Investments, market, meetings, Microsoft Excel, Power Point, Microsoft Word, network, Networks, new business development, newsletters, Personnel, producing, profit, radio, Research, Sales, phone, television, video   "
BUSINESS-DEVELOPMENT,"         DIRECTOR OF BUSINESS DEVELOPMENT                 Professional Experience      Director of Business Development    January 2010   to   Current     Company Name   Ôºç   City  ,   State    Advise on marketing strategy, business models and strategic alliances for private clients in education, scientific and healthcare verticals. Recent projects include: ‚ùñ The American Chemical Society - Developed business plan, marketing strategy and media relations for global launch of $1M research management software product in competitive STM marketplace. ‚ùñ College Factual.com - Advice on brand positioning, UX and strategic relationships for college rankings portal based on consumer value led to partnerships with the Wounded Warrior Project and Veterans' Affairs. ‚ùñ Global Giving - Developed key marketing messages and brand stories for $23M international non-profit. Developed marketing strategy and business opportunities for environmental nonprofit focused on transforming the market for healthy building materials. ‚ùñ Product Development | Pricing. Monetized specialized consulting services to prominent clientele including leading healthcare, green building, and commercial building owners. Surveyed marketplace to identify service value and competitive pricing which yielded increased revenue. ‚ùñ Market Segmentation. Repositioned healthy materials database for with toxicity screens for 34,000 chemicals targeted at 'green building' product environment. Segmented product users to understand product challenges and opportunities.        Vice President, Business Development    January 2009   to   January 2010     Company Name   Ôºç   City  ,   State    Led cross platform revenue initiatives for dominant online ranking franchise ""America's Best, "" encompassing Education, Health, Personal Finance, Legal, and Politics verticals. ‚ùñ Strategic Partnerships. Led cross-divisional team to integrate complex $1.2M joint venture, launching revenue-producing website within 90 days. ‚ùñ Pricing. Renegotiated underperforming partnerships by analyzing Google trends to optimize pricing. ‚ùñ Deal Structuring. Doubled annual revenue from health insurer by analyzing value of Google keywords. Renegotiated contract to realize additional revenues to increase CPL. ‚ùñ Product Development. Generated four new products in nine months each estimated to produce $100K annually ‚û¢ Developed lucrative marketing program focused on hospitals' high margin specialties ‚û¢ Initiated hybrid partnership of lead generation and brand licensing for senior living category ‚û¢ Tripled value of brand licensing in health and education categories via pricing analysis of 'out of home' advertising in top ten media markets.        Director, Content Strategy    January 2006   to   January 2009     Company Name   Ôºç   City  ,   State    Sourced, negotiated and managed cross-platform distribution partnerships for 25 leading cable companies including Charter Communications and Virgin Media. ‚ùñ Negotiating. Negotiated complex licensing partnerships with news, music, games, sports and technology providers, resulting in a 40% margin for company. ‚ùñ Partnerships. Managed successful business relationships with more than 50 national accounts including Viacom, The Associated Press, Major League Baseball, The Weather Channel and American Greetings. ‚ùñ Deal Structure. Sourced Internet radio provider to provide 40 channels of customized content against backdrop of digital copyright restructuring legislation. ‚ùñ Budget Management. Reduced content costs by $400,000 by renegotiating deal terms with large media content partners. Resulted in budget savings of 10% annually and retention of 'business critical' providers.        Vice President, Business Development    January 2000   to   January 2005     Company Name   Ôºç   City  ,   State    Director (2000-2002) Developed digital business initiatives for four national magazines and a cable channel. Built consensus across 7 divisions to invest in new business models. Protected and advanced iconic brand online. ‚ùñ Revenue Development. Generated $500K+ annually in syndication revenue. ‚ùñ Product Development. On four-week deadline, sourced and produced 8 SKUS for big box store distribution deal. Resuscitated $2M flagship reference product line after 2 bankruptcies. Doubled unit sales and operating income through innovative licensing strategy. ‚ùñ Partnerships. Negotiated profitable, multi-year marketing partnerships with national ISPs resulting in 60% increase in web traffic to drive advertising and e-commerce revenue. Established profitable licensing relationships with partners in Greece, Croatia, Germany and Italy.        Vice President, Marketing    January 1998   to   January 2000     Company Name   Ôºç   City  ,   State    Recruited by AOL colleagues to manage e-commerce start-up including marketing strategy, strategic relationships, and communications. Garnered national print and broadcast coverage in the pre-Google era. Helped position company for profitable acquisition by national tea retailer.        Manager, Partner Marketing    January 1994   to   January 1998     Company Name   Ôºç   City  ,   State    Directed partner relations and partner marketing during hyper-growth period, preserving key alliances through significant changes in business model. Led cross-divisional team including, technical, editorial, legal and advertising in onboarding of strategic partnerships such as the National Football League, CBS Sportsline, ABC News, Bloomberg L.P., NBC, Reuters, Web M.D. and Business Week. ‚ùñ Marketing Strategy. Developed an average of 25 customized marketing campaigns each month for national media partners such as Viacom, Business Week, IDG, Hachette-Filipacchi, Ziff Davis and NBC with response rates of between 1% and 5%. Managed multiple agencies, developed successful creative, resulting in record-setting customer acquisition. ‚ùñ Alliance Partnerships. Directed partner management during hyper-growth period, managing 26 key national accounts through challenging restructuring. Effectively liaised between parties to preserve long-term business relationships resulting in $12M in savings. ‚ùñ Budget Development. Developed and managed $18M annual partner marketing budget and staff of six.        Education      Master of Science   :   Communications      University of Tennessee          Master of Science, Communications University of Tennessee        Bachelor of Arts   :   Journalism      University of Oklahoma          Bachelor of Arts, Journalism University of Oklahoma          Marketing Strategies for Growth, Education      University of North Carolina at Chapel Hill   Ôºç   City  ,   State  ,   US    Marketing Strategies for Growth, Executive Educatio University of North Carolina at Chapel Hill         Certifications    M.D      Professional Affiliations    Executive , Blogger, DC EcoWomen, Washington, DC      Skills    Marketing, Marketing Strategy, Business Development, Healthcare, Advertising, Business Plan, Clients, Hp-ux, Media Relations, Unix, Ux, Product Development, Transmissions, Budget, National Accounts, Restructuring, Increase, Pricing, Budget Management, Games, Greetings, Finance, Joint Venture, Joint Ventures, Lead Generation, New Products, Out Of Home, Pricing Analysis, Sales, Sales And, Accounts Through, Onboarding, Partner Marketing, Audience Segmentation, Building Design, Building Materials, Commercial Building, Database, Market Segmentation, Segmentation   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT DIRECTOR       Summary     Business Development Director driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care.       Highlights          Fluent in English and Spanish  Action-oriented, results-oriented, ""take charge"" Sales and Customer Service Professional  Superior communication skills  Superb follow up skills      Exceptional relationship building that leads to gaining the trust and credibility of individuals and groups  Effective team player  Capable of delivering a strong business case for client action with the skill set necessary to bring it to close            Accomplishments      Created strategies to develop and expand existing customer sales, which resulted in a 154% increase in monthly sales.  Increased sales volume by adding 34 new accounts in the assigned territory.  Managed a portfolio of 21 accounts totaling $14.5MM in sales.          Experience      Business Development Director   11/2012   to   Current     Company Name   City  ,   State       Managed 3 Franchise , Kia , Hyundai , CDJR                                   ( Chrysler,Dodge,Jeep & Ram )   Trained/Developed Sales Team on engagement w/customers Trained/Developed Sales Team on CRM usage  Met Weekly/Monthly with GM and Service Director for any emails and mail out Marketing campaigns  Built Strong Relationships with Fleet Organizations  Developed a two man team that handles all heat cases          Sales Representative   01/2009   to   05/2012     Company Name   City  ,   State       Developed and managed five Home Depot accounts, generating over $5MM in annual revenue  Built strong relationships with Home Depot Management, Associates, Professional Contractors, ISD's, Government Agencies, Cities, Municipalities, Multi - Family Apartment Groups, Investors, and DIY'ers  Monitored and forecast sufficient inventory levels of Behr/Kilz product ready for demand  Excelled at partnering with all core business operations to significantly increase Behr/Kilz footprint, expand market share, and generated sustainable revenue  Won the Sales Driver Award, FY 2009  Successfully executed all initiatives and new product roll outs, Behr Ultra, Premium Plus SP Low VOC, Int/Ext Oil Base, Ext Wood Stains, Floor Coatings, and Kilz Pro X  Trained and developed Home Depot associates to excel at driving both Home Depot and Behr/Kilz value while increasing sales through non-stop hands on training  Won ""Rookie of The Year"" Award, 2010   Serviced 2 territories due to lack of human capitol, total of 10 accounts, keeping them profitable & constantly growing  Won ""Ultimate Team Player"" Award, 2011          New Home Counselor   01/2006   to   07/2007     Company Name   City  ,   State       Sold 28 new homes and produced $5,236,000 in revenue in first six months  Achieved 97% capture rate for in-house lending company  Sustained high profit margin through tactful and diplomatic negotiations  Built strong strategic alliances with investor community, which led to multiple revenue streams and increased profitability  Held first-time home buyer workshops to build comfort and demand  Minimized sales cancellations by meticulous customer qualification and realistic expectation setting          New Home Counselor   10/2004   to   01/2006     Company Name   City  ,   State       Sold 58 new homes and produced $8,700,000 in revenue  Used blueprints without a model to sell 39 homes  Participated in numerous TV commercials for Mi CasaTV  Protected profits from margin degradation through advanced negotiation skills  Won Beazer Homes National Marketing Award for best idea contributing to 14 new home sales in one day  Orchestrated community outreach programs to create demand for move-ups and first-time buyers  Achieved lowest cancellation rate in Dallas Division  Built loyal relationships with a large, diverse Realtor base  Developed strong relationships with a large portion of the investment community  Completed all requirements at Beazer University  Won numerous sales contests          New Business Development Sales Manager   11/1992   to   07/2004     Company Name   City  ,   State       Achieved 154% of FY 2000 sales quota  Implemented weekly training with sales team  Achieved 125% of 1999 YTD sales quota  Managed 21 wholesale distributer accounts  Increased territory sales by 14% in Q2 and Q3 of 1998  Preserved margin by selling at an average of four percentage points above industry standard  Broadened market base by identifying new opportunities to expand the focus of wholesalers  Tracked customer acquisition cost versus profitability  Created and negotiated contracts, agreements, proposals, and purchases          Education      Superstar Selling, Brian Tracy , Ft. Worth, Texas, 2005

How to Build a Complete Sales Person , Plano, Texas 2005

Sales Success, Jeffrey Gitmer- Ft. Worth, Texas 2005

CSRE  :   Psychology   2011       P.E.E.R.S   City  ,   State  ,   USA             Psychology of Sales, Brian Tracy  :   Sales and Marketing   2005       Beazer University   City  ,   State  ,   USA             CFNI  :   Theology   2003       CSRE   City  ,   State  ,   USA             Associate of Arts  :   Theology   2003       CFNI   City  ,   State  ,   USA              Skills     Sales and Marketing Strategy, Execution, Account Management, Business Development, Client Relations, Cold Calling, Computer Literate, Creative Problem Solving, CRM Systems, Customer Needs Assessment, Customer Satisfaction, Customer Service, Lead Development, Marketing    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER       Sales & Account Professional     Highly experienced Senior Account Manager, focused on maximizing sales and expanding network connections, by directing every account systematically and logically. Will take ownership as a vital role while fulfilling the company's mission and exceeding the organization's long term objectives.        Signature Strengths          Business to Business   Business to Customer   Contract Negotiation  Calm Under Pressure       Account Management  Total Quality Management  P&L Management  Business Development            Career Accomplishments      Business Development Manager   07/2005   to   Current     Company Name   City  ,   State      Acquired and established successful business development, operations and high impact initiatives throughout the Dallas market. Collaborate through consultations with decision makers to meet their specific needs for new and repeat business. Created successful business and marketing plans, long term strategies (1 year, 3 year, and 5 year). Recruited and managed contract labor, day workers and W2 employees in a high turnover business.    Delivered Results   ¬†   Recognized as top sales generator, increasing sales level by 60% in 2007 alone.  Developed department's first incentive performance plan which motivated staff and resulted in 23% average sales increase annually.  Managed a portfolio of 25 simultaneous accounts, which generated $400 thousand in revenue.  Grew client base from 2 accounts to over 50 accounts in 5 years.          Senior Student Loan Consultant   06/2013   to   02/2015     Company Name   City  ,   State      Drive sales as in a leadership position. Negotiated details Loan forgiveness programs to clients based on their needs and interests, resulting in cost effective payments and forgiveness of student loans ranging from 20-100%. Trained new sales staff on policies and procedures. Supervised 20 account executives and served as senior closer. Consistently met and exceeded company expectations for productivity and client retention.    Delivered Results   ¬†   Consistently ranked in top 10 of sales representatives out of 75 representatives in the company Successfully Acquired a portfolio of over 400 clients, which generated $200 thousand in revenue per year.  Guided more than $12 Million dollars in forgiveness for clients in my portfolio.  Established 21 new accounts in first month.  New sales representative record.          Territory Sales Manager   02/2007   to   03/2009     Company Name   City  ,   State      Created strategies to expand client base with homeowners, businesses and grow existing customer sales through referrals. Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments. Attended trade shows, sales conferences, networking opportunities to create successful, on-going business relationships     Delivered Results  ¬†   Managed organization's third largest region and performed full sales cycle duties, increasing annual sales by 20%.  Established more than 30 new accounts, earning a combined revenue of short of $1M.          Route Sales Associate   08/2003   to   02/2007     Company Name   City  ,   State      Negotiated new promotions with Fortune 500 companies, including Wal-Mart, Sam's Club, Target and Kroger. Collaborated with other account managers to prepare and deliver performance updates and quarterly business projections and reviews. Responsible for ensuring the delivery of products to stores within market, ensuring product availability at all points of purchase.    Delivered Results   ¬†   Managed a portfolio of large format accounts, which generated over $1.5 million in revenue per year.  Ranked in top 15% of sales representatives out of 80 representatives in the North Dallas region.  Identified by Frito Lay Board of directors for Sales and Presentation performance in highest profile stores in nation.  Highest Producing sales route in North Dallas Market in 2005.           Skill Trainer   01/2001   to   01/2004     Company Name   City  ,   State      Managed a comprehensive workload with responsibility for a diverse range of functions, serving as Host, Prep Cook, Short Order Cook, and Cook as required by management. Implemented higher standards of quality service for restaurant serving staff, achieving high levels of guest satisfaction and increased customer retention levels. Delivered comprehensive training to new night shift servers and provided guidance and support to 8-14 servers on daily basis.         Production Manager   01/1998   to   01/2000     Company Name   City  ,   State      Responsible for a vast range of operating functions including management of not for profit commercials/public service announcements. Served as Director and Producer for all university football and basketball games, ensuring the highest levels of quality commentary. Hosted radio and talk shows, playing diverse musical styles including Jazz, Hip Hop, R&B, Blues and Gospel. Performed several Public Service events to uplift the local community such as Toy Drives, Promotions for local businesses, and University Rallies.         Shift Manager   01/1994   to   01/1996     Company Name   City  ,   State      Promoted to Manager within one year based on an exemplary work ethic and demonstrated commitment to company goals and objectives. Efficiently resolved customer problems or concerns to the satisfaction of all involved parties. Identified measures to reduce labor cost by 20%.         Education      Bachelor of Science  :   Business Management    Grambling State University   City  ,   State        Football Team  United States Racquetball Association          Skills & Qualifications       "
BUSINESS-DEVELOPMENT,"         PARTNER; BUSINESS DEVELOPMENT       Summary     A versatile and dynamic manager and marketing professional with more than (20) years of sales, management, marketing and promotional experience. A goal oriented and trusted leader, able to communicate effectively with people of all ages and backgrounds, to work collaboratively to resolve problems and to motivate team members to achieve personal and organizational objectives.       Highlights          Integrity first  Quality leadership  Excellent written and verbal communicator      Experienced manager  Customer service-oriented  Training and development            Experience     11/2011   to   05/2014     Partner; Business Development    Company Name   Ôºç   City  ,   State      Joined forces with two long-time colleagues to build a full service marketing agency with a specialization in event/ experiential marketing.  Built and developed the company's overall objectives and strategies to differentiate from other marketing agencies.  Created documents and data used to communicate the company's capabilities via web-site and presentation materials.  Built and successfully presented various strategic marketing plans to prospective clients.  Interviewed, hired and trained members of our executional field teams.  Worked with field/ executional teams to ensure performance expectations were reached.  Built and monitored project budgets to maximize ROI.         06/2009   to   10/2011     Regional Manager; Consumer Engagement    Company Name   Ôºç   City  ,   State      Managed the transition of an in-house event marketing structure to an external event marketing agency by recruiting, training and coaching on-site executional teams, governing compliance parameters and instituting consistent brand imagery and messaging.  Built and implemented a portfolio of consumer engagement promotions and compliance programs focused on music festivals and concerts to cost effectively maximize our reach among desired and qualified consumers.  Effectively managed $1.2 mm operations budget.  Standardized the functionality and consumer flow through our promotional execution footprints resulting in greater brand consistency and improved efficiency.  Instituted compliance and safety parameters during our consumer engagement promotions at large scale events.  Experienced (0) accidents and (0) compliance issues.  Developed a system that measured the impact and brand affinity of our promotions resulting in improve effectiveness.  Utilized as a compliance and audit resource for the nightlife consumer engagement program. The result, programming was improved via consistent scheduling and performance.  Lead the destruction process for suppliers relating to all out dated, non- compliant, unusable material and equipment.  Acted as a compliance and policy representative for the company to ensure that all event marketing governance was adhered to.         05/2002   to   06/2009     Regional Event Marketing Manager    Company Name   Ôºç   City  ,   State      Effectively managed all strategic event marketing programs within the largest sales and marketing territory for the company and met or exceeded all Company desired objectives and goals.  Developed and implemented an operational and administrative budget of over $3MM to a minimal variance resulting in a very strategic and focused approach to our business.  Hired, trained and developed a full-time staff consisting of: (1) Category Growth Manager, (8) Supervisors, and 1) Administrative Secretary.  Ultimately responsible for up to (200) part time employees that were charged with executing (1,100) Marketing events and (428,000) consumer interactions per year.  Measured event ROI to ensure specific event strategies and tactics were accurate and on target.  Ensured the integration of One-on-One Marketing's strategic initiatives throughout the Regional event portfolio.  Conducted Performance Reviews resulting in continued talent development.  Worked directly with the regional sales team to provide strategic support for sales initiatives and new product launches.  Involved in long term, strategic planning for future growth of Company initiatives by focusing on Category Growth.  Ensured all Regional Programming and activities comply with Code of Corporate Responsibility, Smokeless Tobacco Master Settlement Agreement, and Company guidelines and policies.  Partnered with the legal department to provide oversight on contractual matters and compliance training development and delivery.         05/1998   to   05/2002     One-on-One Marketing Supervisor    Company Name   Ôºç   City  ,   State      Built brand imagery by incorporating lifestyle activities at (150) relevant events (i.e., Motorsports, Rodeo, Outdoors).  Effectively trained, developed and lead a part-time staff ranging from 15-30 employees.  Managed a combined budget of over $200,000.  Conducted detailed analysis of Nielsen and Industry Sales data to determine priority markets within the region; worked closely with Regional Sales Analysts to develop key marketing initiatives that align with regional demographics and sales volume.  Developed and implemented a Regional Tactical Action Plan to support Company's Sales/Marketing objectives.  Integrated an extensive Print Media Plan to maximize exposure for all marketing opportunities.         02/1992   to   05/1998     Sales Representative    Company Name   Ôºç   City  ,   State      Worked sales territory in South Texas that consisted of over (350) retail calls, (3) distributors, and (5) chain accounts.  Responsible for pre-set product distribution, retail product mix, vendor placement, ordering & inventory educations, and point of sale display items.  Worked Trade Shows to sell designated promotional displays.  Managed numerous Part-time employees who assisted in retail sales coverage.          Education          Bachelor of Arts Degree  :   Communications    Stephen F. Austin State University   Ôºç   City  ,   State      GPA:   Dean's List recognition Social fraternity member     Dean's List         Skills     Seasoned Leadership, Experienced Manager, Motivated, Balanced    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT EXECUTIVE         Summary    Results driven sales professional with an exemplary record of developing strategic initiatives to enhance sales. Thrives on a challenge, initiates action and entrepreneurial in business approach.  Able to seize opportunities and demonstrates excellent networking skills.  Exudes energy and enthusiasm while consistently meeting or exceeding sales targets.  Offers an excellent record of experience and accomplishments. QUALIFICATION HIGHLIGHTS Account/Territory Management Contract Negotiations Client Development/Focus Sales Analysis Strategic Planning Quota Attainment Business Development/Market Growth Team Leadership Consultative Sales  and Network Solutions         Experience      Company Name     September 2008   to   Current     Business Development Executive           Responsible for managing the entire sales cycle with accountability to engage specialist team members; Aggressive and active in competitive accounts, knowledgeable regarding competition and industry trends; Identify, articulate, and implement products, solutions and services to customer requirements; Articulate and position full spectrum of OfficeMax products, services, and solutions to key departmental decision makers; Develop and implement business plan for client base to identify, sell, and support services and/or products in existing OfficeMax accounts; Responsible for proposing and closing engagements that will achieve total revenue growth (sale and annuity), profit, and customer satisfaction plans; Perform account maintenance and continuous new business development; Work with the in-territory BRM and other resources to accomplish install, revenue, and profit objectives; Develop plans for growth and solicit buy-in from management; Perform presentations internally and externally on existing capabilities to gain support.          Company Name     September 2005   to   September 2008     Client Advisor           Developed new business leads and increase client base through focused personal marketing efforts that include, but not limited to, direct mail, networking affiliations, and telemarketing ; Accommodated client product preference via presentation and demonstration; Kept abreast of incoming inventory, features, accessories, etc and determine the benefits to prospective clients; Conducted needs assessments of potential buyers; Ensured proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system; Maintained comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons; Made effective deliveries by following all sales details, inspecting every vehicle sold, introducing clients to Service Manager, and making a personalized delivery of the vehicle.  Key Contributions Awarded Client Advisor of the Month 18 times; Achieved BMW of North America's highest sales award for exceeding yearly sales quotas for 2006 and 2007 Received sales incentive awards for the most on-the-spot sales and client retention.          Company Name     November 2001   to   September 2005     Sales Representative           Established relationships with key target physicians in assigned territory through office in-services, roundtable discussions, focus group meetings, speaker programs and routine office visits; Sales cycle included cold calling, appointment setting, needs analysis, and post-sale tracking; Worked effectively with team members in gaining market share from competitors; Implemented a cross-over technique to territory organization plan to maximize and build stronger relationships with physicians and consultants; Provided product presentation to target physicians to include clinical facts statistics and indications; Attended corporate training seminars to maintain strong working knowledge of product.  Key Contributions Gained highest sales percentage from new product growth since March 2005 Achieved quarterly sales goal as well as maintained top 25% status throughout tenure Built key relationships to successfully gain access to physicians that were often difficult to see.          Company Name     April 1999   to   November 2003     Document Solutions Executive           Marketed photocopiers and facsimile equipment to businesses, schools, and individuals within the assigned territory; Sales cycle included cold calling, appointment setting, needs analysis, product presentation and demonstration, and post-sale tracking; Developed new client base in assigned territory - averaged over 200 cold calls weekly; Analyzed customer requirements to determine product solution.  Key Contributions Achieved 100% of a $3M quota during fiscal year 2001 and 2002 Received highest sales award company-wide February 2000 Received Team Player award for second quarter 2001 Received Document Management Consultant of the Year award for 2001 and 2002.          Skills    Articulate, benefits, business plan, closing, cold calling, competitive, Consultant, corporate training, Client, clients, customer satisfaction, delivery, direct mail, Document Management, facsimile, features, focus, Image, inventory, Leadership, managing, marketing, market, meetings, access, office, 2000, needs analysis, networking, new business development, photocopiers, presentations, pricing, profit, speaker, Quality Assurance, Sales, Sales Training, seminars, statistics, Team Player, telemarketing      Education      Hampton University     May 1998       Bachelor of Arts  :   Political Science    City  ,   State      Political Science        Ricoh University     January 2001       Image Management Certification, Levels 1      National Sales Training Phases I, II, and III, Forest Laboratories, April 2004
Leadership Workshop, BMW and Porsche of Arlington, October 2006
Understanding Leasing, BMW and Porsche of Arlington, September 2007
BMW of North America Quality Assurance Workshop, BMW and Porsche of Arlington     "
BUSINESS-DEVELOPMENT,"         DIRECTOR OF BUSINESS DEVELOPMENT         Highlights        Microsoft Word, Excel, Power Point and Access. Solid skills on the internet and retrieving information and research.              Experience      Director of Business Development     Jan 2009   to   Current      Company Name   Ôºç   City  ,   State     Establish sales, marketing and outreach within the workers' compensation, law, health care and vocational rehabilitation industries.  Created entire business-to-business sales strategy and marketing function for the business.  Interact with providers, third party administrators, insurance companies, attorneys and other referral sources.  Make personal on-site visits and educate and train clients on all services.  Promote the business throughout the Central Pennsylvania and Philadelphia region.  Develop and maintain business relationships with current and prospective clients.  Create presentations, e-mail and online marketing campaigns, web site development and print marketing materials.         Director     Jan 1997   to   Jan 2008      Company Name   Ôºç   City  ,   State     Business Retention and Expansion Program Directed the Business Retention and Expansion Program in this newly created position.  Visited senior management of 175  businesses each year to market the EDC and assess business needs in the local economy and the workforce.  Visited businesses including health care, manufacturing, insurance and real estate.  Provided and presented analysis of key information and resources.  Key responsibilities included representing the EDC in the regional community through education and training sessions, marketing the program, developing prospect lists, securing visits, and managing and analyzing and interpreting the data.  Assisted in fundraising and  growing the membership of EDC.  Coordinated volunteers and researched leading companies in Lancaster County to target for membership, assisted in making visits and calling on prospective member businesses and securing support.  Established key contacts and teams in all areas of the business community.         Owner     Jan 1995   to   Jan 1998      Company Name   Ôºç   City  ,   State     Established a gift basket business specializing in corporate design.  Responsible for marketing, selling, and creating customized gift baskets.  Member of networking group that met monthly to generate sales leads.         Vice President     Jan 1993   to   Jan 1997      Company Name   Ôºç   City  ,   State     Managed the government affairs activities of a 3000+ volunteer membership organization.  Fast paced and highly visible position accountable to the President.  Supervised 4 employees and three main areas of the Chamber in addition to Government Affairs.  Member of Senior management team and responsible for staffing and personnel issues.  Researched and analyzed the impact of legislation and regulations on the business community.  Major issues worked on included health care,  product liability, workers' compensation law, unemployment compensation, safety and transportation issues.  Organized over 120 volunteers throughout the business, education and workforce community.  Coordinated volunteer committee initiatives and provided guidance to the membership on key business issues.  Created special programs, activities, and educational seminars for the membership of the Chamber.  Responsible for representing the organization in Harrisburg, monitoring federal, state and local legislative activity, initiating a political grassroots program and effectively communicating the Chamber's position on issues to the general membership.         Manager     Jan 1992   to   Jan 1993      Company Name   Ôºç   City  ,   State     Directed all aspects of government relations including organizing volunteers and maintaining an active presence in Harrisburg.  Lobbied the Pennsylvania General Assembly on key legislative and regulatory issues, such as workers' compensation, healthcare, tort reform, unemployment compensation and human resource and workforce issues.  Managed Executive Roundtable Meetings for member company volunteers.  Responsible for organizing and coordinating volunteers, guest speakers, luncheons, sales and marketing of all meetings.  Over 75 meetings held per year with over 200 professionals attending.         Director     Jan 1989   to   Jan 1992      Company Name   Ôºç   City  ,   State     Established the entire research function for the PBA in this newly created position.  Developed in-depth analysis on major issues impacting the banking industry on the state and federal level.  Organized and taught educational outreach seminars to banking volunteers across the state.  Lobbied and assisted in directing the PBA's Political Action Committee.  Directed a statewide economic development initiative in collaboration with Penn State Harrisburg.         Education      MBA      Lebanon Valley College                B.A  ,   International Studies    Central Atlantic Intermediate School of Banking
Dickinson College
Indiana University of Pennsylvania         International Studies       Skills    Assembly, banking, clients, database management, directing, e-mail, Senior management, Fast, fundraising, Government, human resource, insurance, law, managing, marketing, market, marketing materials, Meetings, Access, Excel, Power Point, Microsoft Word, networking, online marketing, organizing, personnel, presentations, real estate, research, safety, selling, sales, seminars, staffing, strategy, transportation, web site development      Professional Affiliations    Member, Professional Women's Forum Committee, Lancaster Chamber of Commerce and Industry
Member, Fundraising Committee, Kids' Chance of Pennsylvania
Member, Leadership Team of Central PA MS Society
Executive Committee Member, Sweat-A-Fit Leadership Team   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT EXECUTIVE       Professional Summary    Top performing sales, marketing, and business development professional with proven ability to drive business expansion and development by planning and executing business strategies.  Strategic thinker who can plan and implement sales, marketing and business initiatives to support corporate objectives.  Experienced in developing new market channels and building strong relationships with sales managers, customers and industry leaders.  Vast experience with branding and introducing new products as well as developing business strategies.  I am a dedicated and tenacious sales expert with a reputation for consummate professionalism.      Skills      Marketing Skills ¬†   Designed, developed and implemented marketing and sales campaigns.  Evaluated target markets and proposed marketing strategies.  Managed all phases of direct mail projects; monitored production teams; recruited and guided vendors.    Writing Skills ¬†   Wrote creative copy for catalogs, brochures and social media.  Researched and conceived newsletter articles.  Produced variety of business materials, including: letters, reports, proposals and forms.  Proof read and edited all referenced written materials    Communication Skills ¬†   Promoted products and services; generated leads and initiated sales.  Established and improved client communications; maintained ongoing relationships.  Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance;  identified, investigated and negotiated conflicts.  Conducted surveys and analyzed results.  Coordinated, planned and contributed at trade shows and special events.  Served as representative and liaison.        Experience      Business Development Executive   01/2010   to   Current     Company Name   City  ,   State       Developed new marketing strategies to capture market channels with new clients.  Utilized sales and marketing tools to create brand awareness in the market.  Leveraged my technical and industry specific knowledge to develop strategic business development plans and B2B sales strategies.  Successfully designed, underwrote and administered new and existing insurance programs to meet the needs of IRIS' broker distribution network.  Delivered comprehensive coverage solutions and guidance in risk management with an emphasis in Lessor's Risk Commercial Property and Liability Insurance.  Enjoyed robust relationships with insurance carriers that included Domestic markets, but encompassed Lloyd's of London as well as off shore points in Bermuda and the Cayman Islands with an in-depth understanding of alternative risk placements.  Emphasized on bringing in new business and effectively grew IRIS' broker distribution network from 50 brokers to more than 500 and increased monthly submissions by 900%.  Prepared and presented technical documents and client presentations to customers across different business levels in collaboration with Account Executives and Producers to successfully execute new and existing sales strategies.  Expanded on existing business as well as identified potential revenue opportunities.  Responsible for designing and maintaining all marketing materials including the company website, brochures, blogs  and email blasts as well as all other social media outlets for the company.  Created and delivered all new business quote proposals and coverage comparisons and was in charge of all new business bind orders Acted as a direct intermediary between customers and product development within IRIS on a variety of different insurance  products.  Successfully articulated desired customer specifications and developed new product requirements for integration within customer environments.           Administrative Coordinator   01/2009   to   01/2010     Company Name   City  ,   State       Directed daily operations and provide administrative support to the staff.  Answered incoming calls and arranged appointments for guests to meet with company staff.  Entered data into consumer relations database.  Responsible for answering visitor inquiries about the company.          Sales and Marking Intern   01/2009       Company Name      Generating and Executing sales leads for three popular radio stations in the Bay Area; KNBR, 101.7 The Bone and K-Fog.  Writing and recording commercials for advertisers.  Managing and updating the KNBR website.          Banquet Server, Food Server and Bartender   01/2007   to   01/2011     Company Name      Over five years' hands-on experience in food serving and bartending.  Highly skilled in greeting and guiding guests.  Hands on experience in taking orders and communicating accurately to the kitchen and delivering correct orders to customers with a friendly and upbeat attitude.           Additional Information      Graduated Magna Cum Laude (top 3% of class) at California State University East Bay             2009 ¬†   Honor Roll    1996-2009 ¬†   Achievement for ""Excellent Student of the Year""             2003-2004 ¬†   Staff writer for the CSU East Bay newspaper ""The Pioneer""             2007-2009 ¬†       Education      Bachelor of Arts (B.A)  :   Communication   1 2009       California State University   City         Communication        Associate  :   Arts   1 2007       Diablo Valley College California State University   City         GPA:   Graduated Magna Cum Laude (top 3% of class    Arts Graduated Magna Cum Laude (top 3% of class        Property and Casualty License (License Number 0G88502)     1 1                  "
BUSINESS-DEVELOPMENT,"         DIRECTOR OF BUSINESS DEVELOPMENT       Professional Summary     Extensive experience in LTAC Marketing in a hospital setting. Ability to build strong rapport with physicians, patient's families, case managers and health care community. Managed and lead team of clinical, admissions and marketing liaisons and efficiently communicated patients' needs to clinical staff. Expert in planning and executing marketing strategies to build relationships in new territories and increased referral sources. Track record of consistent growth in census of hospital through demonstrating strong professional relationships with referral sources and turn potential referrals into admissions. Self driven and innovative with a strong desire to compete with other LTACHs to increase hospital census. High recommendations by leading physicians based on performance and work ethics.       Highlights          Excellent interpersonal communication skills with the ability to keep professionalism.  Confident public speaker.  Highly motivated marketer.  Patient care oriented, increasing and securing walk-in tours for patients' families and catering to their needs.  Cultural awareness and sensitivity towards patients and physicians.   Trained by physicians and nurses to evaluate patients' charts and make recommendations for LTAC based on diagnoses.      Proven ability to manage marketing team and yielding results.  Strategically develops marketing plans.  Track record of financial management by efficiently using budgets to organize networking events, company functions and annual galas.  Effectively influences team members by showing motivation and drive to perform.  Understands and explains the continuum of care model to patient families.   Clinical knowledge in identifying LTAC patients with proper diagnoses and treatments.            Experience     04/2013   to   10/2014     Director of Business Development    Company Name   Ôºç   City  ,   State     Managed and lead by example a team of qualified marketing and clinical liaisons and showed steady increase in census and market presence.         Accomplishments       Opened doors to new Acute care hospitals that are now responsible for 5-10% of new LTAC admissions each month, for instance Angleton-Danbury Medical Center, Brazosport Regional Medical Center, University General Hospital and Memorial Hermann Medical Center.  Brought on board several new physicians that specialize in the needs of long term acute care patients. This resulted in the higher referrals from the Acute care hospitals by these certain physicians and increased total number of admissions.  Record rate of admissions and discharges beyond 26 day stay at the LTAC.  Highest census to date since the opening of the establishment at over 88% for a continuous streak of 40+ days.   Designed a processing system of new referrals which cut down the processing time of referrals from 72 hours to 12 hours or less, with over 90%referrals that turned in to same day admissions.  Designed and printed a new and improved ""LTACH Evaluation Status"" sheet for patient charts which communication the status of  referrals to the case managers and physicians efficiently, so that they don't have to follow up constantly with the admissions staff over the phone.   Designed and uploaded a new company website that enables patients to do virtual tours, sign consents and view the directions to the hospital on the web. In addition, it is much more visibly pleasing compared to the older website and offers detailed information on private health care insurances accepted by the hospital and explains the services offered by the hospital including the ""continuum of care"" model.   Designed and rented a full-size CBS Billboard for over one year in the Sugar Land on Hwy 6 and Hwy 99 intersection, to increase the market presence in the community.  Catered special needs patients and their families with their requests in order to secure admissions, for instance; Halal or Kosher meals, Allowing only one family member to stay with the patient for the duration of stay etc.  Initiated the tradition of annual company gala in which the doctors who actively contributed in the hospital referrals were recognized and presented with award and gifts. This also soon became a sought after event by the case manager and social workers to attend as it is a one of a kind evening, where guests are entertained with dances, live singing performances, five course dinner and an open bar.        Awards     Atrium Medical Center - Certificate of Recognition for outstanding performance.  January 2014       Education     2015     Bachelors of Science  :   Interdisciplinary Studies    University of Houston-Downtown   Ôºç   City  ,   State  ,   United States     Interdisciplinary Studies courses entails different areas of studies to provide a well rounded education that can be applied to many careers. Coursework included: communication, psychology, economics, and humanities.  Minor in Political Science        2012     Associate of Arts  :   General Studies    Houston Community College System   Ôºç   City  ,   State  ,   United States     Houston Community College System - Honors 3.8 GPA  Member of Phi Theta Kappa        2010       General Studies    Galveston College   Ôºç   City  ,   State  ,   United States     Galveston College  Dean's list for extraordinary academic performance  Photograph and article featured in Galveston county newspaper for excellent athletic performance in surfing course while earning college credits.         Languages     English, Hindi [India] and Urdu [Pakistan].       References     Abdul Hannan Khan, MD  Pulmonologist, Internal Medicine  37 Years of Experience  (281) 679-8282   Dr. Naveed Umer Farooq , MD      Infectious Disease    25 Years of Experience    (832) 723-7807     Dr. Suleman Lalani , MD      Internal Medicine    21 Years of Experience    (281) 491 - 3225     Dr. Sarfaraz Aly, MD  Internal Medicine, Infectious Disease Medicine  8 Years of Experience  (832) 886 - 4774   Tana Healy, MBA, RN, CCM   Director of Case Management West Houston Medical Center  (281) 588 - 8153   Edna Takahashi, RN  ICU Case Manager West Houston Medical Center  (281) 588 - 7834   Afsha Dawwa, RN   Case Manager Methodist Hospital Medical Center  (281) - 777 - 6237   Rachael Wheaton, LVN  Tomball Nursing and Rehab Center  (832) 498 - 5155    Note: Please use the alias JJ for verification.         Clients     West Houston Medical Center  Methodist Sugar Land Hospital  St. Luke's Hospital Sugar Land  Memorial Hermann Southwest Hospital  Angleton-Danbury Medical Center  Brazosport Regional Health System       Skills     Networking  Health Care  Patient Evaluation  Medicare Structure  Sales and Marketing  Personal Communication  Extensive Knowledge of IT  Operations and Management    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER         Summary    Entrepreneur and sales professional recognized by the Prince George's Chamber of Commerce and non-profit organizations as a leader in developing strategic partnerships to acquire business growth.      Professional Experience      Company Name    City  ,   State    Business Development Manager   01/2006   to   Current       Information technology enterprise business operator that demonstrated profitable annual revenue.   Researcher and statical analyst that increased financial growth 15% each quarter maximizing data analytics and customer retention software to win new and retain existing customers.¬†  Account manager of C-Suite Executives, Federal and State Procurement Directors and Mid size business decision makers.   Procurement strategist that acquired new business in emerging markets creating and responding to request for proposal (RFP) solicitations.      Social media marketing specialist ¬†and brand strategist. Created content and designed graphic for website, email and trade publications.¬†         Developed ¬†sales marketing training programs that improved client retention and increased revenue.¬†       Managed diverse and multicultural workforce to collaborate as a focused unit. ¬†          Company Name    City  ,   State    Client Services Manager   06/1996   to   07/2005       Sales and leasing consultant that consistently received BMW's honors award for highest in the nation sales and customer service achievements.  Finance Director that achieved recognition for surpassing sales goals for financial product presentations.   Awarded product development certification.¬†  Relentless customer relations management (CRM) prospecting and cold calling skills to acquire new and to follow-up with existing customers.¬†             Company Name    City  ,   State    Multi-unit Franchise Operator   03/1985   to   04/1995      ¬†Entrepreneur that acquired multiple successful franchise units through acquisition and start up. Restauranteur that developed and sold businesses for profit over a ten year period. Held key position on franchisee board responsible for direct marketing and advertising. Attributes: real-estate development, accounting and management training.         Education and Training      Bachelor of Arts  :  Business Management    University District of Columbia - School of Business and Public Administration  ,   City  ,   State  ,   USA     ¬†Course work included:    Information Management, Gained thorough knowledge of principals, concepts, analysis, design and cloud computing pertaining to information technology.     Communications: Enhanced public speaking and presentation techniques.   Philosophy: developed tools for effective reasoning. ¬†¬†  Continued studies to achieve a goal of obtaining a B.A. Degree (May 2020)            Leadership Training   2016     Department of Economics  ,   City  ,   State  ,   United States    On-line course study in Principals of Leadership, Organization and Management.¬†          Organizational Leadership   1998     From The Heart Church Ministries  ,   City  ,   State  ,   USA    Course work: The Psychology behind developing interpersonal relationships.        Skills      Sales Software: Salesforce.com, TapScan  Public Relations Software: Bacon's Mediasource, Factiva  Desktop Publishing Software: Photoshop, Illustrator,¬†  Microsoft Office 365 (Excel, PowerPoint, Outlook, Word, Access)¬†  Accounting and Tax software Quick Books, DRAKE¬†  Occupational Safety - OSHA¬†-10¬†  Federal Energy Management Professional (FEMP)  Web - Design HTTML¬†        Activities and Honors     2010 - 2015 - Board Member, Prince George's Chamber of Commerce   2012 - 2015 - Chair - Green Technology and Sustainability Committee¬†  2012 - Prince George's Chamber - Green Business Award¬†  2015 - 2017 - Metropolitan Washington Council of Governments (MWCOG) - Governmental Affairs Outreach ¬†  2014 - 2016 - Congresswoman Donna Edwards - Business Advisory Board 2014-2016-Prince George's County Public Schools (PGCPS) Suppliers Development Board    "
BUSINESS-DEVELOPMENT,"         HEAD OF BUSINESS DEVELOPMENT         Summary    Experienced business development and brand marketing executive with proven track record of success managing innovative and complex marketing partnerships. Skilled problem solver with a unique background and proven ability to thrive in fast-paced work environments.  Superior interpersonal and stakeholder management skills.      Skills          Microsoft Word, Excel, Powerpoint, Keynote, SenGrid, Facebook Advertising  Instagram, Twitter, Facebook Analytics; Comfortable with all Google Suite products + Google analytics  Comfortable providing recommendations on basic elements of design              Experience      Company Name    City  ,   State    Head of Business Development   07/2016   to   Current       A 500 Startups Company).  Lead planning, development and implementation of business development and marketing initiatives for a venture backed, early stage start-up in the marketplace + technology sector.  Development on all aspects of the business including decision making, strategy, product market alignment, and customer acquisition.  Analyze key metrics, data, and insights from marketing partnership and paid marketing campaigns and iterate accordingly; analytically and critically provide solutions and recommendations.  Create and conceptualize all aspects of the business development process including sales funnel, procedures, sales collateral, follow-up process, video call procedures and scripts.  Leverage previous brand and agency relationships to help expand the scope of the business in the sports and entertainment space; drive business metrics such as athlete procurement; PR, Fundraising, unique activation opportunities, etc.  Analysis and negotiation of complex partnerships; comfortable with ideation and the implementation of such complex marketing campaigns as it relates to brands.  Facilitate partnership strategies through organic and paid marketing channels including social, influencer, referral, email, content, display, PR, and event.          Company Name    City  ,   State    Senior Manager   12/2014   to   07/2016       Managed business development and creative marketing opportunities for over 60 NBA professional athlete clients for the 2nd highest grossing sports marketing agency in the US.  Negotiated, executed and activated over 100 marketing partnership agreements for clients, generating over $1.5M in client revenue.  Developed ideation and conceptualization of public facing client brand marketing campaigns.  Managed the relationship between the business development and client manager departments.  Oversaw the fulfillment of complex social media, digital, PR, and marketing campaigns used to increase athlete brand marketing.  Generated and executed non-traditional brand agreements including barter, product placement, unique access opportunities, and social media & digital activations.  Analyzed and provided recommendations on client brand goals and relationships, ensured maximization of relationships and measured success for both agency and brand.  Developed creative and strategic client opportunities for prospective new brand partners; customized sponsorship proposals across brands based on KPI's and alignment with Excel talent.  Consistently thrived in fast-paced agency environment working with top athlete talent and brand decision makers.          Company Name    City  ,   State    Manager   11/2011   to   12/2014       Worked directly with the Chief Marketing Officer to form brand development and digital partnership activation strategies for athlete clients.  Serviced and facilitated the delivery of contractual obligations for NBA clients Blake Griffin, Kevin Love, and Paul Pierce in all public facing marketing agreements.  Identified and activated non-traditional brand opportunities for new clients including barter relationships, revenue share agreements, product placement opportunities, and digital activations.  Consulted senior level marketing executives in the conceptualization of client digital and public-facing brand strategy; activated those strategies through client social channels and brand partner activations.  Developed the early stages of conceptualization and content creation of ""The Players Tribune"", a Derek Jeter owned Excel Sports partner company.  Worked personally with athlete talent to understand brand goal and direction in order to maximize presence in the sports landscape; facilitated such plans through marketing activations.          Education and Training      BA  :  Economics   2011     University of Arizona          Economics          Sports Marketing & Management   2011     Minor Degree          Sports Marketing & Management        Certifications    HubSpot Content Marketing Certificate 2017
*HubSpot Inbound Marketing Certificate 2017        Skills    Advertising, agency, basic, brand strategy, brand development, brand marketing, business development, content, content creation, client, clients, decision making, delivery, direction, email, fast, Fundraising, Google analytics, marketing, market, access, Excel, Powerpoint, Microsoft Word, negotiation, PR, procurement, proposals, sales, scripts, strategy, strategic, unique, video   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT REGIONAL MANAGER       Summary    Responsible for exhibiting value of the company's brand,
through the delivery of expansion, recruitment, mobility, conflict resolution, and
workforce management services and solutions with Store level managers with
customers, employee, management, and vendors.¬†      Skills          Problem Solving   Time Management  POS and Inventory Training  Internal Conflict Resolution  Training and Development  Marketing  Budgets & Cost Reduction  Client Retention  Business Development      POS applications/software QuickBooks POS, Pacific Amber POS, and Lightspeed POS  Proficient in software such as QuickBooks and Microsoft Office applications.¬†  Advanced use of the Windows XP, Windows 8, and Windows 10 operating systems.            Experience     January 2013   to   Current     Company Name    City  ,   State    Business Development Regional Manager        Developed, implemented, and improved inventory process and procedures resulting in reducing inventory loss throughout the company to below 5%.  Developed and approve all company policies and procedures for inventory management and audits for POS (Point of Sale) and general store functions.  Utilizing Excel spreadsheets observations, system testing, and statistical reports for inventory and profit and loss.  Responsible for marketing strategies and campaigns each quarter.  Produce engaging online marketing campaigns and contests though the use of social media sites and search engines.  Plan and schedule internal meetings, conference calls and web based presentations while utilizing most effective communication options to explain new policies and procedures including but not limited to text and PowerPoint.  Plan and schedule internal meetings, conference calls and web based presentations for notify and assist Human Resources and CEO, via Audits and  individual reviews, in a timely manner of all personnel-related changes involving branch office staff, including branch hierarchy reporting relationships, terminations and status changes.  Cross-trained and provided back-up support for multiple positions within the company.  Spear headed a junior leadership program which increased employee retention.  Tested and selected POS software that was implemented throughout the company.  POS set up such as new product entry, employee set up, Transaction corrections, Inventory adjustments and customized reporting.  Utilized most effective communication options to explain new policies and procedures including email, text, social (digital media), PowerPoint.  Assisted Customers with complaints or concerns about the service or product received.  Communicated directly with vendors to insure inventory stock levels were adequately maintained and quality of product was approved and maintained.  Responsible for resolving internal conflicts with both mangers and employees to ensure a productive work environment.  Recruitment of top talent for both entry level and management positions with a variety of different sourcing techniques including social media, University Recruiting, referrals, and job boards.  Notify Human Resources and CEO, via Audits and individual reviews, in a timely manner of all personnel-related changes involving branch office staff, including branch hierarchy reporting relationships, terminations and status changes.  Provide administrative support which includes, includes: answering phones, ordering supplies, preparing expense reimbursements, and assisting with events, presentations and report preparation.  Drafted biweekly time sheets for over 20 executives and employees.         January 2012   to   January 2013     Company Name    City  ,   State    Social Media and PR Manager        Created a social media strategy that collaborates with marketing, PR and advertising campaigns.  Researched top influencers, competitors, and trends in clients' industries; create timely and engaging content optimized for platform used and intended audience.  Monitored sites for customer service opportunities and initiate conversations on behalf of the client.  Planned and managed the public relations programs designed to create and maintain a favorable public image for Fortune 500 companies.  Utilized marketing software that measured marketing efforts and measure ROI on events and campaigns.  Created company literature and other forms of communication; helped design marketing and promotional materials, both print and electronic.  Worked with advertisers and editors for timely and useable ad and article submissions.  Partnered with each manager in each department to determine event budget and expenses.         January 2011   to   January 2013     Company Name    City  ,   State    Teacher/Receptionist        Instructed students on the fundamentals of Cheerleading, Ballet, tap, Jazz and modern.  Managed the receptionist area; which included greeting visitors and responding to telephone and in person request for academia or administrative request.  Maintained electronic and paper files; created and maintained spreadsheets utilizing excel functions, pivot tables.  Created customize reports that help minimize month end reporting for the leadership team.          Education and Training     May 2012     Arabia Mountain High School   City  ,   State         High School Diploma    Top 15% of my class 3.7       2017     Darton State College   City  ,   State      Business Administration    Associate of Applied Science            Skills    administrative, administrative support, ad, advertising, back-up, Budgets, budget, Business Development, conflict resolution, content, Cost Reduction, Client, clients, customer service, delivery, email, forms, Human Resources, image, inventory management, Inventory, leadership, Managment, marketing strategies, marketing, meetings, Excel spreadsheets, excel, Microsoft Office applications, office, PowerPoint, Windows 8, Windows, Windows XP, online marketing, search engines, operating systems, personnel, pivot tables, policies, POS, presentations, PR, Problem Solving, profit and loss, promotional materials, public relations, quality, QuickBooks, receptionist, Recruiting, Recruitment, reporting, spreadsheets, strategy, telephone, answering phones   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER       Summary    Innovative bilingual sales executive with more than 6 years of sales experience in Mexico and USA Successful at acquiring, expanding and managing key corporate accounts Core Qualifications Excellent Customer Service Skills          Excellent research abilities Customer Retention          Negotiation Skills Tactfulness ¬≠ to generate positive company image          Contract review        Experience      Business Development Manager     05/2010   to   Current      Company Name   City  ,   State      Responsible of the selling of hydraulic & pneumatic equipment in Mexico and USA to clients in the Energy, Chemical & Mining industries Meeting quotas of $1.4M USD annually by renewing contracts and opening new accounts within assigned territory Pioneered sales outreach to potential US clients and developed sales plan to increase client base outside of Mexico Scheduling 2-3 in-person client meetings with potential US customers on a quarterly basis Managing accounts in the energy industry like PEMEX and in the metallurgical & chemical industry like MET-MEX Pe√±oles Developing business plans to identify key opportunities and deliver added value to up-sell products and services to key accounts Booking customer follow-up calls or in-person meetings with Top 50 accounts bi-monthly to maintain customer retention Generating sales reports and forecasts for management review Preparing quotations that meet customers specific needs and support collections efforts.         Sales Representative     07/2009   to   04/2010      Company Name   City  ,   State      Obtained new accounts by selling financial products and services to consumers and businesses Consistently achieved sales quota by making 50-60 outbound cold calls per day to potential prospects Maintained relationships to offer the best customer service and provide a personalized financial advice.         Marketing Intern     01/2009   to   06/2009      Company Name   City  ,   State      Designed banners and brochures for annual events Translated documents and promotional material from English to Spanish.         Education      Bachelor of Business Administration  :   International Business   2009     St. Edward¬¥s University   City  ,   State      International Business Affiliations
Delta Sigma Pi, Business Fraternity, Chapter Vice-President St. Edward's Univ.       Skills    banners, brochures, Developing business, bi, contracts, client, clients, customer service, English, financial, Managing, meetings, promotional material, selling, sales, sales plan, sales reports, Scheduling 2, Sigma, Spanish   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT CONSULTANT       Summary    Experienced in all aspects of sales cycle from business development, prospect pipeline building, lead creation, and close.          Experience     07/2015   to   Current     Business Development Consultant    Company Name   Ôºç   City  ,   State      Initiated and closed sales for a large independent insurance agency in Western Wisconsin Used consultative selling skills to identify exposure to risk and tailored insurance policies to address those concerns Managed customer accounts, built lasting relationships with  customers, and grew account base within territory.         07/2010   to   07/2015     P&C Producer and Sales Agent    Company Name   Ôºç   City  ,   State      Initiated and closed sales for a large independent insurance agency in Western Wisconsin Used consultative selling skills to identify exposure to risk and tailored insurance policies to address those concerns Managed customer accounts, built lasting relationships with  customers, and grew account base within territory.         07/2006   to   07/2010     Sales Representative    Company Name   Ôºç   City  ,   State      Initiated and closed sales for a commercial and residential roofing contractor Established positive relations with customers and developed a timeline for project completion Arranged delivery of materials, availability of labor, and managed projects through completion.          Education     May 2006     Bachelor of Arts  :   Liberal Arts Environmental Studies Geography    UNIVERSITY OF MINNESOTA DULUTH   Ôºç   City  ,   State      Liberal Arts Environmental Studies Geography        Skills    agency, delivery, insurance, materials, policies, roofing, selling, sales   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER           Highlights          PROFILE  STATEMENT  Experience in building and managing a large outside marketing/sales territory to build referral relationships with physicians and their office staff, large employers, workers' compensation professionals, and medical case managers  SUMMARY OF QUALIFICATIONS  Accomplished  in outside sales and marketing of services  Management experience  Excellent interpersonal and communication skills  Outstanding work ethic and time management skills  Team player  Goal oriented  Capable of organizing and planning large events  Solid knowledge of workers' compensation                Experience      Company Name     May 2011   to   November 2014     Business Development Manager   City  ,   State      Build and maintain referral relationships with physicians, employers, and medical nurse case managers for six outpatient physical therapy clinics Manage large physician office territory consisting of multiple physician specialties- orthopedics, family practice, internal medicine, pain, podiatrists Facilitate clinical relationship activities for each Clinic Manager Attend monthly workers' compensation networking meetings and meet with employers and medical case managers to uncover new opportunities and to  cultivate relationships Work closely with operations to ensure customer needs and expectations are met Accomplishments Consistently exceeded new patient physician referral goals and succeeded in achieving same store growth averaging 104%.  Same store growth for quarters 1-3 of 2014 was 115%.  Developed solid referral relationships with workers' compensation nurse case managers and large employers Received quarterly recognition for exceeding budgeted new patient goals for six locations Organized and coordinated large educational seminars to drive business results.          Company Name     January 2007   to   May 2011     Marketing/Outside Physician Rep   City  ,   State      Increase same store growth for three rehabilitation clinics by developing and maintaining referral relationships with physician offices Manage a territory of 250+ physician referral sources Analyze and track business trends Represent company at professional networking events Coordinate community outreach events Interview, train and mentor new marketing reps Accomplishments Increased same store growth of new patients by 32% from 2007-2010 Created training manual Trained new marketing reps.          Company Name     March 2003   to   January 2007     Marketing Director   City  ,   State      Increase same store growth for three rehabilitation clinics Develop and maintain referral relationships with physicians, workers' compensation case managers, employers, and insurance companies Accomplishments Increased same store growth by 48% from 2004-2007 Chosen to act as leader of sales quadrant which consisted of a 7-member integrated divisional team Received yearly recognition due to growth.          Company Name     January 1999   to   January 2001     Resident Liaison   City  ,   State      Promoted assisted living facility through outside sales calls and networking.  Met with potential residents and their families and educated them regarding living accommodations and services.  Facilitated the entire process of residency from initial lead contact to decision to place in community.  Maintained 95% - 100% census through conscientious follow through.          Education      ARIZONA STATE UNIVERSITY      B.A  :   Organizational Communication Business Management    City  ,   State      Organizational Communication Business Management Cum Laude        Skills    assisted living, interpersonal and communication, insurance, internal medicine, managing, marketing, marketing/sales, meetings, mentor, office, networking, organizing, orthopedics, outside sales, physical therapy, rehabilitation, sales, seminars, Team player, time management   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT DIRECTOR       Summary     I collaborate with multiple stakeholders to determine audience needs, quickly developing strategic plans that align with my clients business priorities and strategies.       Experience      Business Development Director   05/1997   to   Current     Company Name   City  ,   State      Producing measurable results for my clients by designing unique engagement initiatives for employees, sales channel partners and consumers groups. Sales of performance improvement products, most being intangible services to Fortune 500 clients. Success at discovering and growing my business with customers who have the potential to spend more than $1 million with me each year.   I have designed innovative solutions, customized to each customers various objectives and end result needs.  Managing my internal teams to develop, design and operate complex custom projects ranging in value at least $150,000 to millions.  Titles called on include the entire C suite, CEO, COO, CFO, CMO, President, EVP's of Marketing, Sales, Human Resources & Finance.  Define business issues to improve revenue and penetrating existing accounts and opening new.  Sold 17 new accounts while in current position, managed sales volume and profit margin with long sales cycle.  Managed and hired staff of 4 to work with my major global account travel & meetings business over 8 years.  Total book of business constantly over $2.5 million each year.  Nearly twice the entertainment activity of other BDD's with similar tenure.  Achieved over $6 million in sales twice, becoming a trusted partner to my clients, customers want me to Win!          Account Territory & District Sales Manager / National Account Sales   08/1989   to   04/1997     Company Name   City  ,   State       Responsible for growth of distributor sales volume, product mix and motivation of DSR sales forces.  Developed my own custom local training and marketing materials, which were later adopted by the Nestle corporate.  Distributor and chain accounts accounted for over $11 million in sales.  Increased my chain accounts by over 75% while with national accounts.  Created sales forecasts, developed budgets, strategic plans and managed entire regional office staff. Working with my team we grew business at Nestle largest US account by nearly double.  Surpassed sales, budget goals every year as manager and twice led company nationally in new product introductions.  District sales grew from $16 million to over $22 million as district manager. Hired five salespeople and 4 direct reports were promoted, managed up to eight account managers at a time.  Developed new reports, marketing and promotional strategies for the field. Designed account reviews process, management and field training programs for the entire company.  Sold small business owners and managed distributor sales accounts, using strategic planning, innovative programming and by cultivating strong personal relationships. Took area territory sales from $500,000 to $2.9 million, with a mature company in an industry with an average annual increase of only 3-5%.          Financial Operations Executive and Department Merchandising Manager   04/1988   to   08/1989     Company Name   City  ,   State     Financial Operations Executive for the South Bend store. Volunteered to be merchandise manager for the stores largest department. While in this role the department had the highest per foot sales volume of any department in the entire corporation during the 4th quarter of 1988.        Accomplishments      4 times President Achievement Guild Award winner, award for sales volume and profit.  3 times President Achievement Award winner, award for sales volume and profit.  4 times Achievement Guild winner, for leadership in 3 year running combined volume.  Top travel and meetings sales several times since with BIW.  National sales contest ""the 1993 Superbowl"".  Twice awarded ""The Over Achiever of the Year"" by my most profitable direct customer.  Reviewed consistently by management throughout career as ""Outstanding or Exceeding Expectations"".  College: elected to executive positions with both Finance Club and Resident Housing Association.        Skills     Sales, Business Development, Distributor Sales, Territory Sales, District Sales, Sales of Solutions, Sales Teams, Sales Accounts, National Accounts, Sales Management, Strategic Accounts, Sales Promotions, Travel & Meeting Sales, Technology Application Sales, Clients Management, Marketing, Budget, Budgets, Forecasts, Promotional, Travel & Meeting Operations, Strategic Planning, Training, Training Development, Financial Operations, Merchandising, Corporate Operations, Employee Engagement, Managing Existing Accounts, Forecasting, Human Resources, Finding New Accounts, Relationship Building and Strategic Direction.       Education      Bachelor of Business Administration  :   Finance, General Business   1988       Western Michigan University   City  ,   State  ,   US      Earned over 85% of all educational/living costs. Jobs worked while in college, industrial heavy construction, excelled at several sales roles including at direct sales of home goods. While in direct sales I won a national trip and was ranked in the top 10 in the country in sales.  Started two successful on campus businesses. Member of the varsity division I football team for 4 years.         Organizations     IMEX, Milford Memories Planning Board, Huron Valley Youth Baseball President/Treasurer/Director of Travel Baseball, Lakeland Milford Travel Secretary and Milford High School baseball instructor.    "
BUSINESS-DEVELOPMENT,"         DIRECTOR BUSINESS DEVELOPMENT           Summary    Specializing in sales related business, global account management and new business development. Provide proven results-based and relationship-building skills to a dynamic sales organization and combine entrepreneurial drive with business-management skills to propel gains in revenue, market share and profit performance. Employ extensive International experience and in-depth knowledge of Aerospace & Defense, Computing, Industrial and Telecom markets. Cultivate excellent relationships with existing customers and new prospects.      Highlights        New Business Development Pricing Proposal Development P & L Management Customer Relationship Management Strategic Planning Exceptional Customer service skills Key Account Management Contract Negotiations Management NPI/JDM/ODM Financials Budgeting & Forecasting              Experience      Director Business Development    December 2007   to   August 2014     Company Name   Ôºç   City  ,   State    Generated several new accounts by implementing effective networking and marketing strategies increasing sales to $120M while maintaining targeted profit metrics. Developed innovative business plans to expand vertical products offerings. Implemented account plans to assure JDM/ODM computing business positioning company for $100M new market growth. Developed global account strategy for key Aerospace and Defense accounts. Global Account Manager Managed key Computing & Storage accounts resulting in revenue increase from $120M to $480M while exceeding 4% profitability targets. Developed and worked with multiple internal facilities to assure customer service and achieved key customer ""Supplier of the year and Strategic Partnership awards for 2 consecutive years. Developed key strategies to expand market share by utilizing end to end vertical integration solutions.        Regional Account Manager    December 2001   to   December 2007     Company Name   Ôºç   City  ,   State    Developed several new accounts and provided regional sales leadership of the System Development Group. Directed activity to assure new customer development and financial sales target were achieved. Developed 5 new customers and increased revenue from $10M to $350 annually and significantly exceeded profitability targets. Achieved Club 1 sales award which recognized top 5% of company sales representatives        Director of Sales    July 1991   to   November 2001     Company Name   Ôºç   City  ,   State    Developed the initial sales strategy to propel new revenue at 20% year over year growth rate for the Interconnect and Systems Solution divisions while maintaining 8% profit targets. Directed North America sales staff and developed annual operating to support 10X increase in new customer. Provide annual budget sales input and maintain customer forecast planning and service targets. Team leader for PCB Fab acquisition strategy.        Quality Manager    May 1981   to   May 1991     Company Name   Ôºç   City  ,   State    Managed the quality assurance staff for PCB and Interconnect products. Maintained budgets and cost of quality targets. Set up the statistical process control procedures and quality assurance programs in compliance to Telecom standards. Created the initial vendor qualification process for outsourcing of the printed circuit board product. Developed Procurement quality strategy for PCB outsourcing.        Education      Bachelor of Science   :   Industrial Education      California University   Ôºç   City  ,   State  ,   US    California University - California, Pennsylvania Bachelor of Science Industrial Education        Certifications    Sales Transformation - Certificate of Achievement CRM Training and Certification (SalesForce.com)      Professional Affiliations    Developed several new accounts and provided regional sales leadership of the System Development Group. Directed activity to assure new customer development and financial sales target were achieved. Developed 5 new customers and increased revenue $10M to $350 annually and significantly exceeded profitability targets. Achieved Club 1 sales award which recognized top 5% of company sales representatives      Skills    Sales, Pcb, Increase, Account Manager, New Accounts, Budget, Of Sales, Sales Staff, Budgets, Circuit Board, Printed Circuit, Printed Circuit Board, Process Control, Procurement, Quality Assurance, Quality Manager, Statistical Process Control, Telecom, Accounts By, Aerospace, And Marketing, Business Development, Business Plans, Customer Service, Increasing Sales, Integration, Integrator, Market Share, Marketing, Metrics, Networking, Odm, Receptionist, Retail Sales, Sales To, Solutions, Accounts And, Award, Company Sales, Regional Sales, Sales Award, Sales Representatives, System Development, Account Management, Budgeting, Contract Negotiations, Crm, Customer Relationship Management, Finance, Financials, For Sales, Forecasting, In Sales, Inspection, Ipc, Key Account, New Business Development, New Product Introduction, Npi, Pricing, Proposal Development, Relationship Management, Sales Organization, Sales Related, Salesforce.com, San, Selling And, Storage Area Network, Strategic Planning, Strategy Planning, Training   "
BUSINESS-DEVELOPMENT,"         SENIOR ASSOCIATE BUSINESS DEVELOPMENT           Professional Summary     Background includes military service in the United States Marine Corp and the United States Army.  A strong formidable leader, that is able to manage individuals as well as large groups.  Keys skills include developing strong public relationships and helping others develop winning attitudes on personal levels.  Strong problem solving skills, and able to adapt to rapidly changing situations under stressful situations Displays strong work ethics and morals. Creating a great win/win situation with the client and investor or funding source. Following up with clients to ensure satisfaction and answer any questions they may have. Prospecting through referrals and other creative approaches. Setting and achieving targeted contract goals as needed. Have superior knowledge in negotiations to effectively help clients and investors make sound decisions. Contact high profile investors to spark interest in client offerings using investor database, negotiating fees and price offerings between investors and clients. CAR SALES      November 2013 Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport. Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services. Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile. Provides sales management information by completing reports. Updates job knowledge by participating in educational opportunities; reading professional publications. Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Ability to Work Well in a Team Atmosphere Ability to multitask in a fast paced environment Team player that can help others, and learn from others as needed. Strong problem-solving, analytical, and quantitative skills. Good oral and written communication skills, able to express ideas and information in a clear and concise manner. Professional presence to interact with executive management and investors. Ability to balance multiple projects simultaneously with key dates and deadlines. Ability to work effectively with diverse personalities. Resourceful, reliable, get-things-done kind of person. Willing to take responsibility, be held accountable, and really own the position. Possession of Current Valid California Drivers License, insurance, reliable transportation        Core Qualifications          Client-focused  Results-oriented  Quick learner  Contract negotiation/review/drafting  File/records maintenance  Microsoft Office       Goal-oriented  Excellent negotiating tactics  Business negotiation  Cold Calling  Sales Force            Experience      Senior Associate Business Development    January 2015   to   Current     Company Name   Ôºç   City  ,   State      Working with private hard money lender as a negotiator for real estate contracts, and business development.  Working with brokers and clients to secure funding for real estate projects both commercial and residential, business acquisitions.  Build and maintain financial relationships with investors' brokers and funding partners.          CEO    January 2011   to   Current     Company Name   Ôºç   City  ,   State      Re-established brokering business after the real estate meltdown as an LLC in the state of Nevada.  Owner operator in good standing with secretary of state.  Duties to include but not limited to successfully negotiating large contracts valued in excess of 23 million dollars for clients with investors and or other funding sources.  I display the following attributes vital to business to business protocol.  Responding to investor and client leads timely, answering questions, providing information and ideally setting an appointment for meetings and three way calls.  Following-up with leads to assist them as needed through their funding phase until ready for a financial decision and purchase.          CEO    January 2001   to   January 2005     Company Name   Ôºç   City  ,   State      Infantry soldier, Iraq war veteran.  Oct, 2008 structured The Lane Organization, LLC under records of the Nevada Secretary of State as a Limited Liability Corporation.  Main function was brokering real estate notes, annuities, and structured settlements.  Main skill was to contact high profile investors to spark interests in client offerings using investor databases and points of contact.  Negotiating fees and price offerings between investors, clients and other interested parties.          Field Radio Operator Communication specialist    January 1983   to   January 1987     Company Name   Ôºç   City  ,   State            Education      Associate Degree   :   Sport Psychology  ,   2012    National University   Ôºç   City  ,   State  ,   usa            High School Diploma   :     1983    Midfield high School   Ôºç   City  ,   State  ,   usa            Associate of Arts   :   Golf Management  ,   08/2011    PGCC Professional Golfers Career College   Ôºç   City  ,   State  ,   usa            Professional Golf Management          City  ,   State       2011 to present Sport Psychology with audio sound therapy as a side study. Bachelors' degree in progress.         Professional Affiliations     Veterans Administration       Personal Information    Fair play golfer, reading, learning and communicating. I have other interest outside of golf such as horses, traveling and other outdoor activities. Jet skiing, outdoor lunches with spouse, and too many things to want to do with little or no time to do them. Outgoing energetic and fun to be around. In a business setting I am the type to roll up the sleeves and grab the task at hand. Due to my military background I am able to make quick decisive decisions and work under stress.  I am currently looking for the next career move in life and will embrace it energetically for the right employer. I am trainable and still strive to learn at least one thing every day.      Interests    Shadow Valley Golf Course: Boise, Idaho - Caddie Services          2009-2010 Ontario Golf Course: Ontario, Oregon - Volunteer course maintenance          2009-2011 Soboba Classic Nation Wide Tour:  Volunteer          2009-2010 LPGA Pro Am Kraft Nabisco, Mission Hills Country Club, Pro Am Caddie          2011 Professional Golfers Career College Associates Degree in golf Instruction         2009-2011       Skills    acquisitions, audio, Bachelors, business development, contracts, client, clients, databases, financial, notes, meetings, money, Negotiating, negotiator, Oct, progress, Psychology, real estate, settlements, sound, structured      Additional Information      MEDALS U.S. Army Good Conduct Medal U.S. Marine Corp Good Conduct Medal National Defense Service Medal U.S. Army Good Conduct Medal U.S. Marine Corp Good Conduct Medal National Defense Service Medal GOLF EXPERIENCE: Shadow Valley Golf Course: Boise, Idaho - Caddie Services          2009-2010 Ontario Golf Course: Ontario, Oregon - Volunteer course maintenance          2009-2011 Soboba Classic Nation Wide Tour:  Volunteer          2009-2010 LPGA Pro Am Kraft Nabisco, Mission Hills Country Club, Pro Am Caddie          2011 Professional Golfers Career College Associates Degree in golf Instruction         2009-2011   About me: Fair play golfer, reading, learning and communicating. I have other interest outside of golf such as horses, traveling and other outdoor activities. Jet skiing, outdoor lunches with spouse, and too many things to want to do with little or no time to do them. Outgoing energetic and fun to be around. In a business setting I am the type to roll up the sleeves and grab the task at hand. Due to my military background I am able to make quick decisive decisions and work under stress.  I am currently looking for the next career move in life and will embrace it energetically for the right employer. I am trainable and still strive to learn at least one thing every day.     "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT ANALYST           Summary      I am seeking career as Product Control Analyst in a diverse and multinational company that value integrity, courage, good leadership disposition, enthusiastic leaning, teamwork, and performance; where my comprehensive academic experience in finance, accounting, investment  and management can be effectively utilized.       Highlights         Superior time management  Financial accounting and control management  Financial analysis and reporting  MS Office Suites and QuickBooks  Advanced computer proficiency   Analytical and problem solving abilities  Critical thinking with deadline driven         Strategic and financial planning and modeling  Proficient in SAP (FICO)  Business analysis and valuation   Budgeting   Forecasting and planning            Accomplishments     Led the development of two financial reporting methods to measure productivity and efficiency of two giant Oil and gas companies.       Experience      Business Development Analyst    August 2012   to   Current     Company Name   Ôºç   City  ,   State      Managed budget forecasting, goal setting and performance reporting for all accounts.  Analyzed legal documents, including wills, insurance policies and corporate contracts.  Designed and created weekly and monthly spending reports.  Coordinated with underwriters, lenders, loan managers and securitization teams to manage portfolios.  Oversaw investment portfolio analysis, file maintenance and broker verification.  Delivered performance updates, quarterly business reviews and planning meetings.Optimized current revenue streams by networking for additional business prospects with established clients.  Planned strategic brand-building events to expand the product portfolio.  Contacted new and existing customers to discuss how specific products could meet their needs.  Identified, coordinated and participated in client relationship-building activities and meetings.  Answered customer questions regarding products, prices and availability.  Generated new accounts by implementing effective networking and content marketing strategies.  Developed strategies and processes that increased patronage and customer base of the company Effectively managed the development, and implementation of insurance policies for insurance holders Evaluated business trend and adopted strategies that ensure customer satisfaction Maintained strong relationships with existing accounts and develop new accounts Prepared proposals, and managed various meetings and presentations to potential customers Provided quotes to customers, process premium payment, and issued policy update.          Correction and Family Liaison Officer (Part Time)    July 2009   to   Current     Company Name   Ôºç   City  ,   State      Routinely reviewed housing assignments and reassigned inmates when needed.  Informed inmates and visitors of rules, safety and security procedures and responsibilities.Maintained daily logs of shift activity.  Diligently implement visitation, safety, security rules, procedures, and precautionary measures Received and inspected mail, property and supplies from visitors on behalf of designated inmates Directed the activities of inmate working on maintenance, operations, and other projects Prepared, processed and maintained forms, reports, logs, records and activity journals Completed new intakes paperwork, *ngerprints, searches, material issued and supplies to inmates.          Customer Service Associate    July 2009   to   July 2012     Company Name   Ôºç   City  ,   State      Performed registers audit, assisted in preparing and maintaining inventory records Supervised front end cashiers and organized the store, including the checkout desk and displays Operated cash registers and processed gift cards, coupons, and all payment modes with accuracy Performed sale opening and closing procedures, including counting of cash register Effectively handled customer relations issues and in accordance with company policies.          Account & Finance Officer    January 2007   to   February 2009     Company Name   Ôºç   City  ,   State      Managed accounting operations, accounting close, account reporting and reconciliations.  Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.  Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.  Performed general accounting and finance functions including: Developed financial modelling using excel spreadsheet to analyzed, and report financial statements Preparation of journal and ledger entries, account analysis and balance sheet reconciliations.  Built and maintained databases for forecasting future financial performance Presented reports on economic trends of business that enhanced process improvements Managed account payables and receivables.  Researched and resolved billing and invoice issues.          Education      MBA   :   Finance & Management  ,   2014    University of Houston   Ôºç   City  ,   State      GPA:   GPA: 3.80/4.00     GPA: 3.80/4.00         BBA   :   Accounting  ,   2007    Ambrose Alli University   Ôºç   City  ,   State  ,   Nigeria     Accounting         Skills     General financial accounting and control  Strong analytical and attention detail  Multi-tasking with strong deadline driven  Advanced computer skills (Microsoft Office suites : Word, Excel, PowerPoint, and Access) and QuickBooks.    "
BUSINESS-DEVELOPMENT,"         DIRECTOR, BUSINESS DEVELOPMENT           Summary    Professional Business Development Director firmed to meet sales objectives on regular basis by using strong leadership, interpersonal communication, presentational and organizational skills      Highlights          Microsoft Office Suite Microsoft  CRM Dynamics  LAMS  WebEx  LinkedIn                Experience      Company Name     January 2013   to   Current     Director, Business Development   City  ,   State      Develop and execute a targeted business development plan to build a long-term pipeline Develop and deliver polished proposals and pricing estimates on short notice to potential clients in the public and private healthcare sectors.  Work collaboratively with the Executive Sales team to develop marketing campaigns, and new territories Build relationships with key hospital executives and decision makers within prospective client organizations Stay current on healthcare industry trends and personnel moves among prospect organizations Identifying prospective clients using established lead methodologies Manage a business development team of 10 people.   Increased monthly prospect by [Number]% by implementing strategies to develop and expand existing customer base.         Company Name     January 2011   to   January 2013     Call Center Manager   City  ,   State      Accept and handle supervisory requests and calls from staff and customers.  Provide the Call Center Director with all information about any extraordinary situations.  Ensure that the call center representatives follows call procedures at all times and enforce all department and company policies.  Collaborate with the Call Center Director in the development and implementation of any training for newly hired and existing Call Center Representatives.  Act as a resource for the Call Center Representatives.  Maintain accurate performance evaluations of the Call Center Representatives by reviewing message history, call history, and recorded calls.  Coordinate outside sales calendars with scheduling requests and call que assignments.  Provide back-up support to the Call Center Director as necessary.  Assist in the hiring process of call center representatives.          Company Name     January 2009   to   January 2011     Director   City  ,   State      Generate new business via email campaign, cold calling, social networking, and other online resources and utilize market knowledge and industry contacts to grow Global Orientations business.  Build relationships with key human resource professionals, global mobility and relocation decision makers within prospective client organizations.  Identify and penetrate new contacts, accounts, and broadening the range of business in existing accounts.  Track and communicate competitive factors, trends, and issues affecting purchase decisions for my team and I assigned regions.  Develop and grow a new business pipeline and relentlessly pursue opportunities to broaden our markets.  Research and develop strategies to identify new customers, sales opportunities and new service development and collaborate with Marketing to execute on these strategies.  Create and deliver compelling, customized WebEx sales presentations that address the core business challenges and opportunities faced by the prospect.  Negotiate and finalize agreements/contracts with clients, and close sales.  Coach and manage the inside sales team of seven.  Recruited and managed a network of 60 realtors.          Company Name     January 2007   to   January 2009     Business Development Manager, Team Leader   City  ,   State      Conduct heavy outbound B2B calling to Enterprise and Strategic Enterprise organizations for direct lead generation and setting up WebEx presentations to high level executives.  Develop high level relationships with CEO's, CFO's, COO's, and CTO's.  Strong focus on building the pipeline and getting prospects into the pipeline for future revenue generation by identifying key contacts and acquiring key lead criteria for each account.  Qualified new business opportunities by identifying how our professional solutions align with their business needs, and closing the sale.  Work with senior management team to define key business development strategies and initiatives.  Qualify existing leads via email campaign, as well as develop and maintain prospect lists in sales force database.  Generate proposals, negotiate contract terms and close sales.  Develop and manage the business development team.  Submit weekly status update and monthly prospect report to VP of Sales and VP of Marketing.          Education           1 1       WGU      City  ,   State              University of Potomac College     1 2013       Bachelors of Sales  :   Sales Management      State      Sales Management        University of Potomac College     1 2011       Bachelors of Science  :   Business Management      State      Business Management 35 Credits        Belford High School     1 2002       Associates of Science  :   Business Management      State      GPA:   GPA: 3.3    Business Management GPA: 3.3        High School Diploma              Skills    B2B, back-up, business development, Call Center, closing, Coach, cold calling, competitive, contracts, CRM, client, clients, database, email, senior management, focus, hiring, human resource, inside sales, Director, marketing, market, Microsoft Office Suite, Enterprise, network, networking, outside sales, personnel, policies, presentations, pricing, proposals, Research, Sales, scheduling, Strategic, supervisory   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT CENTER MANAGER         Professional Summary     Dynamic Marketing Manager with more than 7 years in the Sales Management and Territorial Marketing Industries. Creative and innovative team player with compelling leadership skills. Highly customer service oriented with excellent written and verbal communication skills which enhance the customer service experience. Excels in deadline-driven account management with an established track record of remarkable sales results.       Experience      Business Development Center Manager  ,   08/2017   to   10/2018    Company Name   Ôºç   City  ,   State      Achieving daily-weekly and monthly goals and objectives.  Making 75-100 outbound calls per day.  Initiating and Responding to customers with 40-60 emails per day.  Working in a computer based management tool.  Setting a volume of appointments daily.  Following up with customer vehicle inquiries efficiently to maximize opportunities.  Effective working as part of a team.          Internet Sales Manager  ,   12/2016   to   03/2017    Company Name   Ôºç   City  ,   State       Maintained a 94% average of leads answered in <15>     3 minute average answer time per lead.¬†    Worked flexible schedule and from home office to insure precise customer lead follow up     Provided expert product and service information.         Delivered 5 Units during first week of hire  Ensure that salespeople are informed of all incoming appointments  Enhance customer satisfaction during the entire purchase experience.  Partner with the Financial Services Department to develop and coordinate best practices for the most efficient and effective sales approach          Sales Consultant  ,   12/2016   to   08/2017    Company Name   Ôºç   City  ,   State       Contributed to repeat and referral business by using strong customer service and problem solving skills.     Maintained a  98 % customer service satisfaction rating per KIA Performance Center.       Worked flexible schedule to accommodate changing customer levels.         Organized items in visually appealing manner.         Answered incoming telephone calls with professional and knowledgeable responses.         Developed and executed sales promotions.         Provided expert product and service information.             Community Donation and Outreach Manager - Eastern CT Territory  ,   05/2016   to   12/2016    Company Name   Ôºç   City  ,   State       Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.      Worked effectively in a heavily cross-functional, fast paced environment.      Directed and supervised employees engaged in sales and inventory-taking.      Trained staff to deliver outstanding customer service.     Identified inefficiencies and made recommendations for process improvements.      Built partnerships with local organizations to increase company offerings and improve services.       Established  54 ¬†new accounts in only 6¬†months through successful client development.           Membership and Marketing Manager-Eastern CT Territory  ,   07/2014   to   05/2016    Company Name   Ôºç   City  ,   State      Managed 22 towns in CT with over 5000 girls and 3000 adults.  Attended and participated in community meetings and groups  Collaborated with probation officers, school representatives and other key individuals in the community to support children and their families  Facilitated activities that developed students' physical, emotional and social growth.  Worked with an average of 20 students per program.  Trained  program staff to deliver outstanding¬† ¬†educational and creative programming.              Loss Prevention and Operations Manager  ,   08/2013   to   07/2014    Company Name   Ôºç   City  ,   State      Ensures highest level of compliance in and the execution of company sponsored training programs for all employees.  Responsible for the protection of company assets through multiple avenues of Loss Prevention.  Maintained high average (90-95%) audit stores compared to the company average (82%).                    Lead Sales Associate - Part Time  ,   08/2013   to   07/2014    Company Name   Ôºç   City  ,   State      Exceeding company sales standards within my first month (7.9% increase to projected sales budget).  Maintains a large customer base to insure return customers and promoting Belden Jewelers through excellent customer service.          Assistant Store Manager  ,   04/2012   to   08/2013    Company Name   Ôºç   City  ,   State      Created plans to maximize sales and customer service on a weekly basis.  Maintained a ""customer first"" selling experience to increase future sales.  Recognized for mastery in Leadership, Team Management, Communication and Planning and Organization of Administrative Duties at retail store level.  Increased 2013 sales by 2.35% and units sold by 5.76% with in first 8 months of employment.          Shift Supervisor  ,   05/2010   to   04/2012    Company Name   Ôºç   City  ,   State      Responsible for opening and closing procedures.  Maintained above average customer service and secret shopper percentages (92-98% customer service rating) with all employees averaging of at least (88%).  Cross trained all employees to work efficiently in all areas of retail store.          Department Manager  ,   11/2009   to   05/2010    Company Name   Ôºç   City  ,   State      Highest sales rating for three consecutive months (10% increased sales over projected budget).  Trained all new sales associates for other departments.  Controlled department payroll budget.  Scheduled staff efficiently to maximize sales and accommodate store traffic.          Member Program Facilitator  ,   09/2008   to   06/2012    Company Name   Ôºç   City  ,   State      Active leader in multiple urban towns across CT.  Exceeded membership goal in every program (105% enrollment rate).  Created easy to follow programs that would enrich girls and increase membership enrollment in new areas.  Established and maintained cooperative relationships with representatives of community and public interest groups.          Camp Counselor  ,   05/2006   to   08/2008    Company Name   Ôºç   City  ,   State      Responsible for providing unit information reports, data, and daily logs to the Head Counselor.  Responsible for participating in and leading camper activities.  Responsible for maintaining effective working relationships with staff and creating harmonious relationships with campers, parents and staff.  Responsible for check-in and check-out procedures.  Ensure that unit schedules and activities are implemented.          Education      Associate of Science  :  Respiratory Therapy  ,  2019    Manchester Community College   Ôºç   City  ,   State              Diploma        Bolton High School   Ôºç   City  ,   State       Multiple awards for Philanthropy, Music Education, and Special Needs work within the school        "
BUSINESS-DEVELOPMENT,"         SR.  BUSINESS DEVELOPMENT DIRECTOR         Professional Summary      Highly ambitious in business development with background in sales, and marketing, ¬†Expertise in market analysis, forecasting and client needs assessments.  Motivated in business sales with solid experience managing all levels of large-scale projects, including budgeting and administration.  Experienced ¬†professional with strong leadership and relationship-building skills.  Skilled ¬†with experience in the Aerospace industry. Familiar with spare parts and re-manufacturing.¬†  Dynamic communicator who consistently exceeds goals and company expectations.  Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas].        Skills          Strong verbal communication  Data management  Process implementation  Powerful negotiator  Budgeting and finance      Team leadership  Self-motivated  Project management  Conflict resolution  Risk management processes and analysis            Work History      Sr.  Business Development Director  ,     01/2014   to   Current     Company Name   ‚Äì   City  ,   State      Manage and develop business relations with insurance marketplace clients sales.  Direct sales team with software sales nationally.  Consult clients to assess technology requirements and advise on software to address their needs.  Lead project management for complete life cycle of software build and customization.         IT Program Manager  ,     01/2012   to   01/2014     Company Name   ‚Äì   City  ,   State      Successfully built the confidence and trust of major companies, in Xerox software and support through astute assessment of client needs and the development of strategies to meet them, raising customer satisfaction ratings from 'not happy' to 'extremely happy'.  Devised and implemented a core process for project management that ensured sustained support, eliminated errors and achieved high levels of customer satisfaction.  Managed projects and support teams providing high quality of service to Xerox clients in Europe and USA, installing and supporting scanned invoice data software and international network installation between 4 countries.  Directed a team of 15 in the setup of a complex Xerox mailroom in Poland, networked between 3 countries, with a budget of $2M.  Provided project management for full lifecycle enhancement and break fix projects, recovering lost revenue.         Quality Engineering Analyst  ,     01/2007   to   01/2011     Company Name   ‚Äì   City  ,   State      Instructor on Six Sigma tools and implementation techniques in a classroom setting.  Assisted in preparation of marketing materials for inter-departmental clients.  Implemented Six Sigma site support for best practice, and lead 20 departments in Six Sigma Lean pilot projects on production line and business practices including conducting such process improvements as Root Cause Analysis.  Coordinated Six Sigma best business practices/tier audits/environmental health and safety planning for rocket engine production and NASA support with configuration management Led a team that achieved company 'Gold Standard' for the development and delivery of a customer focused strategy that consistently achieved error free completion, and on time delivery, in full consultation with customer to ensure needs were met.  On time delivery equated to a savings of $1.5M for the company.  Developed quality management programs to assist internal staff, suppliers, customers and partners with initiatives to re-engineer processes and methods that ensured the attainment of cost, efficiency and quality objectives.  Assessed, monitored and implemented systematic process improvements on a wide variety of complex projects including but not limited to building space shuttle main engines, RS-25 engine, X-51 Hypersonic engine, Nuclear and Electric ION engine, RL10, F119 and F135 military jet engines.  This support included NASA contracts.         Quality Engineering Analyst  ,     01/1997   to   01/2007     Company Name   ‚Äì   City  ,   State      Played a key role in the Advanced Projects Group - Radar cross section X and Ku band Material science methods for ceramic materials with AutoCAD Nozzle design for jet engine with infrared applications.  Technical analyst for F-22 F119 engine and F-35 F135 engine IR and Radar cross section analysis Held responsibility for providing information security support for all classified Nispom programs.  Provided department business development consultancy to identify and implement process improvements.  Key design support for computer contractors implementing a classified computing center.         Distributed Computer Systems Analyst / Network Administrator  ,     01/1990   to   01/1996     Company Name   ‚Äì   City  ,   State      Provided computer consultancy and support for more than 200 workstations across 5 counties.  Installed and maintained Microsoft Windows server networks.  Coordinated and managed computer equipment logistics.         Skills    analyst, AutoCAD, budget, business development, develop business, configuration management, consultation, contracts, client, clients, customer satisfaction, delivery, Direct sales, engineer, environmental health and safety, information security, instructor, insurance, logistics, marketing materials, materials, Material science, Microsoft Windows, Radar, network installation, networks, processes, project management, quality, quality management, sales, Six Sigma, strategy      Education      Doctor of Business Administration Management (D.B.A  :         Argosy University   -   City  ,   State           Master of Business Administration (M.B.A  :         Embry Riddle University   -     State           B. S. Computer Science  :   Computer Science  ,   1984     Southern University   -   City  ,   State           Additional Information      AWARDS & ACHIEVEMENTS Process Improvement Gold Site Recertification Award (Space Shuttle- Pratt & Whitney) 	2009 Eagle Award (Process Improvement Gold Certification, Space Shuttle)	2006 - 2008 Eagle Award (Cost saving to company of $500,000) 	2002 High Performance Achievement Award (F22 & F35 Tactical Fighter Jets)  	2001 Managed state-of-the-art supercomputing facility construction (Pratt & Whitney)          2000          Private Pilot Certificate          Ongoing         Certifications      Certified Airman (private pilot)     "
BUSINESS-DEVELOPMENT,"         SR.  BUSINESS DEVELOPMENT DIRECTOR         Accomplishments      Cyber security classified systems - Department of Defense: held Top Secret, Secret Clearances Windows server networks, Disaster Recovery, Microsoft Office applications Guest Teacher Lee County Schools Career Counseling High School and College level Low Vision support software, Guide, Zoom Text, Jaws support Classroom lecture training on Aviation and commercial business topics EH&S Tier 1,2 auditor Private Pilot.        Professional Summary     Top producing sales professional and expert in the aerospace ¬†industry. Dynamic communicator who consistently exceeds goals and company expectations.  Motivated business developer with solid experience managing all levels of large-scale projects, including budgeting and administration.  Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas].       Skills          Risk management processes and analysis  Team leadership  Staff development  Project management  Self-motivated  Process implementation      Powerful negotiator  Extremely organized  Client assessment and ¬†analysis  Budgeting and finance  Strong verbal communication  Team liaison  Conflict resolution            Work History      Sr.  Business Development Director  ,     01/2014   to   Current     Company Name   ‚Äì   City  ,   State      Manage and develop business relations with insurance marketplace clients sales.  Direct sales team with software sales nationally.  Consult clients to assess technology requirements and advise on software to address their needs.  Lead project management for complete life cycle of software build and customization.  Implemented marketing strategies which resulted in 12% growth of customer base.         IT Program Manager  ,     12/2012   to   01/2014     Company Name   ‚Äì   City  ,   State      Successfully built the confidence and trust of major companies, in Xerox software and support through astute assessment of client needs and the development of strategies to meet them, raising customer satisfaction ratings from 'not happy' to 'extremely happy'. ¬†Provided product sales support in closing client software purchases resulting in 1.8 million in sales in one physical year  Devised and implemented a core process for project management that ensured sustained support, eliminated errors and achieved high levels of customer satisfaction.  Managed projects and support teams providing high quality of service to Xerox clients in Europe and USA, installing and supporting scanned invoice data software and international network installation between 4 countries.  Directed a team of 15 in the setup of a complex Xerox mailroom in Poland, networked between 3 countries, with a budget of $2M.  Provided project management for full lifecycle enhancement and break fix projects, recovering lost revenue.         Quality Engineering Analyst  ,     01/2007   to   01/2011     Company Name   ‚Äì   City  ,   State      Led training as instructor on Six Sigma tools and implementation techniques in a classroom setting.  Assisted in preparation of marketing materials for inter-departmental clients.  Implemented Six Sigma site support for best practice, and lead 20 departments in Six Sigma Lean pilot projects on production line and business practices including conducting such process improvements as Root Cause Analysis. ¬†Sales engineer support for rocket engine and jet engine sales for NASA, Lockheed, and US Airforce.  Coordinated Six Sigma best business practices/tier audits/environmental health and safety planning for rocket engine production and NASA support with configuration management Led a team that achieved company 'Gold Standard' for the development and delivery of a customer focused strategy that consistently achieved error free completion, and on time delivery, in full consultation with customer to ensure needs were met.  On time delivery equated to a savings of $1.5M for the company.  Developed quality management programs to assist internal staff, suppliers, customers and partners with initiatives to re-engineer processes and methods that ensured the attainment of cost, efficiency and quality objectives.  Assessed, monitored and implemented systematic process improvements on a wide variety of complex projects including but not limited to building space shuttle main engines, RS-25 engine, X-51 Hypersonic engine, Nuclear and Electric ION engine, RL10, F119 and F135 military jet engines.  This support included NASA contracts.         Quality Engineering Analyst  ,     01/1997   to   01/2007     Company Name   ‚Äì   City  ,   State      Played a key role in the Advanced Projects Group - Radar cross section X and Ku band Material science methods for ceramic materials with AutoCAD Nozzle design for jet engine with infrared applications.  Technical analyst for F-22 F119 engine and F-35 F135 engine IR and Radar cross section analysis Held responsibility for providing information security support for all classified Nispom programs.  Provided department business development consultancy to identify and implement process improvements.  Key design support for computer contractors implementing a classified computing center.         Distributed Computer Systems Analyst / Network Administrator  ,     01/1990   to   01/1996     Company Name   ‚Äì   City  ,   State      Provided computer consultancy and support for more than 200 workstations across 5 counties.  Installed and maintained Microsoft Windows server networks.  Coordinated and managed computer equipment logistics.         Skills     ¬†Budget, business development, product sales, configuration management, consultation, contracts, customer satisfaction, ontime delivery, direct sales, engineering, environmental health and safety, information security, instructor, insurance, logistics, marketing materials, Material science, Microsoft Windows, Radar, network installation, project management, quality management, Six Sigma lean manufacturing       Education      Doctor of Business Administration Management (D.B.A  :         Argosy University   -   City  ,   State           MBA  :    Avaition  ,   2004     Embry Riddle University   -     State           Bachelor of Science  :   Computer Science  ,   1984     Southern Adventist University   -   City  ,   State     Computer Science        Additional Information      AWARDS & ACHIEVEMENTS Process Improvement Gold Site Recertification Award (Space Shuttle- Pratt & Whitney) 	2009 Eagle Award (Process Improvement Gold Certification, Space Shuttle)	2006 - 2008 Eagle Award (Cost saving to company of $500,000) 	2002 High Performance Achievement Award (F22 & F35 Tactical Fighter Jets)  	2001 Managed state-of-the-art supercomputing facility construction (Pratt & Whitney)          2000          Private Pilot Certificate          Ongoing         Certifications      Certified Airman certificate (private pilot) single engine  Six sigma     "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT SPECIALIST       Professional Overview     Results-oriented Sales and Business Development leader with Technical Background       Skill Highlights          Excellent written, oral, and interpersonal communication skills  Strong analytical, problem-solving, and conceptual skills  Self-motivated, with the ability to plan, schedule and prioritize daily activities      Works well in a team environment and independent assignments  Proficient with SAP CRM, MS Office applications, advanced typing skills  Professional work ethic with commitment to excel in changing environment            Core Accomplishments     ¬†    2013 - 2014 Awarded Microsoft M.V.P. six consecutive quarters for consistent top performer        SAP Q3 - Q4 2015: Generated 13.3M Pipeline / 6.8M Closed Business     SAP Q1 - Q3 2016:¬†Generated 18.7 Pipeline / 2.3M Closed Business    ‚Äã        Professional Experience     March 2015   to   September 2016     Company Name   City  ,   State     Business Development Specialist        Develop new business opportunities 	across the SAP Northeast Large
	Enterprise territory  Consistently exceeded all Market Generated Opportunity and Revenue quotas¬†  Strategically
	worked with my assigned filed representatives to develop and deploy
	go-to-market strategies to acquire new business for SAP

	Implement
	outbound marketing campaigns
  	Maintain
	accurate and up-to-date information within CRM on all accounts
	Recommend
	and introduce key solutions to C-Level Executives within my
	territory   ¬†Leverage
	solution specialist and engineers to further qualify and develop
	opportunities
  	Utilize
	SPIN Selling and BANT sales approach for business development

	Collaborate
	with assigned field reps and inside sales to develop territory
	strategies¬†         January 2014   to   March 2015     Company Name   City  ,   State     Sales Optimization Specialist  (contracted)
	Support
	Channel, Enterprise and Mid-Market Sales Teams with all sales
	processes
	Collaborate
	with Sales and Marketing teams to optimize and accelerate market
	qualified sales opportunities

	Lead
	disposition and tracking, to include forecasting and revenue capture
	for opportunities
  	Performing
	lead re-qualification and prospect re-engagement to capitalize on
	opportunities delivered by marketing vendors  Collaborate with sales to develop territory strategy¬†         June 2012   to   April 2014     Company Name   City  ,   State     Marketing Specialist        Microsoft Team Lead - Lead caller and liaison between Microsoft Client
	Success Associate and team of 23 Calling Agents. Coordinated and lead all meetings to discuss results of
								campaign analysis with Internal Client Success members and Key
								Microsoft Stakeholders. Conducted all training and coaching
								of Agents prior 	to Microsoft Certification







  Campaign Tester - Testing the validity of data, messaging and targeted contacts prior to a 	campaign going live  Troubleshoot campaigns not meeting expected KPI's providing feedback 	and recommendations based on my findings   Dell SonicWALL Chat Specialist - Support existing and potential Dell SonicWALL customers   Event Recruitment - Inviting targeted key contacts based on client objectives to marketing 	events   Appointment Setting - Scheduling firm date & time meetings with key contacts   Lead Generation - Matching a prospects needs with a Client's service or product          Education     2017     Rio Salado              A.A. General Studies    Related Coursework:¬†Computer Technology        Skills     Technical Sales  SAP    Social Selling  Business Development  SPIN Selling  Network Security  Relationship Building  Channel Partners   Cold Calling    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT ASSOCIATE           Summary     Hungry and highly driven successful sales professional with over 10 years experience.  A strategic thinker and communicator who implements creative sales strategies to achieve and maintain high sales growth.  Adept at building excellent working relationships with corporate and/or not for profit executives focused on achieving present as well as long term goals.   Experienced in public relations, project development, account management, sales strategies to close and implementing endeavors for clients.       Highlights          Meeting/exceeding sales goals   Highly driven and motivated  Excellent communicative skills  Successful implementation of sales strategies       Negotiations expert  Tenacious closer  Consistently reliable sales  Highly intuitive to clients needs            Professional Experience      Business development Associate    May 2016   to   Current     Company Name   Ôºç   City  ,   State       Create a pipeline of prospects by establishing and maintain professional relationships with key decision makers   Research, source, make initial contact (email, cold calling, telephone prospecting), and meet potential clients at their locations to accurately qualify the prospect and establish needs;   Prepare and present proposals and close new accounts   Develop and maintain Sales Plan and ensure achievement of Company sales targets and profitability   Network and actively participate in User Groups, Associations, and Trade Shows in targeted vertical   Work closely with the Marketing team and the Business Development team to generate new leads   Strong understanding of customer and market dynamics and requirements;   Manage all activities through the Customer Relationship Management Software (CRM-Zoho), ensuring consistency and accuracy.             Ballet and Barre Instructor    August 2014   to   August 2015     Company Name   Ôºç   City  ,   State      Instructed middle school and highschool young women in Ballet classes.  Instruction focused on the importance of core strength and correct alignment  Taught the foundation of Ballet techniques in preparation for upcoming Belle drill team auditions at Highland Park High School          Real Estate Professional    July 2014   to   Current     Company Name   Ôºç   City  ,   State      Sales of over 2 million dollars  Closing 70% of generated leads  Executed all documents to closings  Created and maintained a large client referral base  Provided exceptional customer service  Networking and marketing to generate successful leads          Barre Teacher    January 2013   to   January 2016     Company Name   Ôºç   City  ,   State      Guided clients in safe exercise, taking into account individualized physical limitations.  Taught clients how to modify exercises appropriately to avoid injury.  Contributed to a [number]% increase in sales for the personal training department.  Grew class numbers and attendance          On - Call Substitute Teaching      January 2012   to   Current     Company Name   Ôºç   City  ,   State      I am currently on the Sub List at the following studios: ¬†   Lifetime Premier Club  Studio Six  Larry North  Dallas Country Club          Real Estate Professional    March 2011   to   July 2014     Company Name   Ôºç   City  ,   State      Sales of over 1.5 million dollars  Closings 75% of generated leads  Executed all documents to closings  Created and maintained a large client referral base  Provided exceptional customer service  Networking and marketing to generate successful leads          Barre Teacher    January 2011   to   Current     Company Name   Ôºç   City  ,   State      Designed each class to match the skill and learning levels of all participants.Suggested exercise modifications to individual   students to avoid strain and injury.  Cleaned and organized studio after each group fitness class.  Encouraged members to continue attending group fitness classes.  Prepared teaching area for each class and returned all equipment to storage at the end of class.  Tracked class attendance and monitored class size to gauge the effectiveness of promotions.          Owner/Interior Designer    October 2004   to   January 2010     Company Name   Ôºç   City  ,   State      Developed interior residential/commercial design company  Implemented project costs, budgets and design schedules  Account management  Created branding and design presentations  Ensured that project vision and intent was reflected and implemented  Tracking of client accounts, invoicing and generating leads          Skills and Education       Proficient in Ntreis, North Texas Real Estate Information Services  Proficient  in Centralized Showing Services  Proficient in Smart Locating Apartment Data  Proficient in Zumper, creating, generating and tracking leads  Proficient in Craigslist, creating ads and generating leads  Proficient in Microsoft office, such as Word, Excel, Powerpoint  Proficient in the use of Microsoft Office Suite  Proficient in the use of CRM - Zoho   Excels in:   Fund Raising with senior level executives  In-Kind Donations with business owners  Event Planning with business owners, charitable organizations, wealthy individuals  Public Presentation/Speaking to large groups on a weekly basis   Education   Birmingham Southern College, Birmingham, AL  Awarded Jimmy And Emil Hell Scholarship Arts Scholarship for Ballet Accomplishments  Champions School Of Real Estate - Licensed Active Realtor        Community Involvement      Fundraising Co - Chair for The 24 Hour Club 2016  Sustainer with The Junior League of Dallas   Chair for the Dallas Council on Drug and Alcohol Abuse Campaign, doubled monies raised from previous years ($37,000  - $75,000)  Presbyterian Hospital Weekly Volunteer (11/2013 - Present)    Involvement in charitable organizations such as:    The junior Symphony League,  University Park Association board member  The March of Dimes  The Magdalena House  Green House Treatment Center   The Bridge Homeless Shelter     "
BUSINESS-DEVELOPMENT,"         DIRECTOR, BUSINESS DEVELOPMENT       Professional Summary     Results-driven and highly skilled business development director with in-depth state and federal government. Expertise in identifying, developing, and executing¬†strategic pursuits¬†of new¬†government opportunities.¬† Excellent healthcare and business process solutions experience leveraging new¬†industry trends, as well as game-changing legislation and its impact to federal and state governments.¬†Open and clear communicator with demonstrated strategic vision and disciplined execution. Capable in bringing¬†immediate federal government healthcare-related opportunities.        Core Qualifications          32 years of experience with client engagement, oral,¬†and written submission skills in government opportunities¬†  20 years experience in government healthcare markets, state and federal  28 years of IT and Business experience with large and global¬†IT and business solutions¬†companies  Very strong analytical and business acumen¬†  Demand Creation¬†Pursuits -- ability to integrate proven technology solutions into client's key strategic¬†initiatives¬†  Federal Government Experience within Veterans Affairs,¬†Center of Medicare and Medicaid, DHS, FEMA, US Marshal's, Coast Guard, CIS, ICE, IRS, FBI, HUD, FHA, Commerce, DOL, OPM, DoD, DC Gov.  Experienced within large and small businesses, including IPOs        Extensive knowledge of the Federal Acquisition Regulations¬†¬†¬†   Demonstrated ability to organize, lead (or participate), and direct teams of diverse business, leadership, and technological backgrounds,   Strong experience in teaming and partnering arrangements for set-aside opportunities, as well as large opportunities requiring small business programs  State Governments Experience in 17 states regarding Medicaid, Health, Human Services, Judicial, Workers Comp, Employment, Revenue/ Taxation  Demonstrated ability shaping and branding opportunities.¬†Author of several government white papers for the¬†VA and CMS            Experience      Director, Business Development     Feb 2007   to   Current      Company Name   -   City  ,   State    Business Development in the pursuit of healthcare applications, transactional processing, data acquisition, data aggregation/mining,¬†SaaS and Repository Services,¬†data storage, IT support services,¬†interoperability,¬†ePresentation, payment integrity, and advanced data analytics for FWA.¬† Led and participated¬†several large-scale federal and state government acquisition teams. Author of several white papers and presentations to Client Leadership and¬†legislative entities.¬†Results:¬†56 Opportunities, Opportunity TCV ranged from $2.5M to $257M, with a success rate of 19%. Over the 8 years generated¬† $556M TCV.¬† Presently¬†$495M in identified new opportunities. President's Club¬†5 of the 8 years.        CEO and President     Sep 2003   to   Jan 2007      Company Name   -   City  ,   State   Start-Up company within the State Government Markets providing IT Support Services and innovative software solutions in Provider Healthcare and land-related records.¬† Start up company developed IT-related services for State Governments'¬† and private healthcare Provider records.¬† First Year growth to $2.1M, by December 2006 revenue growth to $7.3M, with a data repository over 500M-land related records for title companies and working on interoperability networks for Healthcare Providers and hospitals within the Mid-Atlantic State Region. American Title¬†Company acquired company repository assets¬†in December 2006.       Vice President, Commercial Digital Services     Feb 1996   to   Aug 2003      Company Name   -   City  ,   State   Applied Graphics Technologies (AGT) was part of the Mort Zuckerman Publishing Corporation as an IPO in 1996, providing new, innovative digital technology to the Publishing Firm's analog solutions, as well as the commercial markets.¬† Services offered were digital capture, management, storage, and presentation to large marketing firms, such as the NBA, NFL, Playboy, Life and Time magazines.¬†Over the 7-1/2 years opportunities ranged from $35M to $375M. Success rate was over $820M for the 7 years.¬† AGT was sold to Fuji Digital Services.¬† Generated Revenue, climbed¬†in 1997 from $150M to well over $ 600M¬†annually by 2003.       Director, National and Strategic Accounts - Digital and Applied Imaging Group     Jan 1974   to   Jan 1996      Company Name   -   City  ,   State   A 22-year veteran within Kodak. Was an Industrial Engineer performing statistical release testing and Client engineering support services. In 1983, trained as Sales Representative and maintained Federal Government sales¬†within Washington D.C.,¬†Texas, North Carolina, California, and New York.¬† Transitioned over to Kodak's digital imaging and storage products and services in 1888 for Kodak's¬†larger business units and the Federal Government.¬† By 1992, named as Director for all National and Strategic Accounts (WalMart, Penneys, Sears, etc.) across all of the 22 Business Units managing 7 Business Development Representatives.¬† Generated Revenue¬†from 1992 to 1996, ranging from $100M to $900M.¬† Every year sales achievement exceeded revenue goals -- Sales Gold Achievement every year. Recognized as Kodak's leading Sales Manager within the company (1994 and 1995).       Education      College of Continued Accredidation  ,   Mechanical-Industrial Engineering   1983     Rochester Institute of Technology   -   City  ,   State  ,   USA          Executive Management  ,   Accelerated Management Program   1990     Columbia University   -   City  ,   State  ,   USA            Business Develoipment    2011     Revenue Storm   -   City  ,   State  ,   USA   Revenue Storm is a renowned sales development program specializing in the IT Service Industry.¬† Its unique application in demand creation and business development is one of the most sought out sales training program for sales professionals -- training was over two years.       HIPAA -- Professional   ,   HIPAA Certification   2002     HIPAA Academy   -   City  ,   State  ,   USA          Professional Affiliations     Mid-Atlantic Professional Affiliation (MAPA), Washington, DC    Mitchell International/Jopari Advisory Board, San Diego, CA    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT ASSOCIATE           Executive Profile     Award-winning sales executive with international sales experience.       Skill Highlights                      Professional Experience      Business Development Associate    January 2015   to   Current     Company Name   -   City  ,   State      Responsible for prospecting and developing relationships for unqualified, and qualified sales leads through Market Master, Sales Force, cold calls and networking.  Generated over 60 - 70 sales calls per day and distributed sales materials to the appropriate future clients.  Secured appointments for the District Mangers I am assigned to.  Built relationships with the District Managers and worked together in securing new leads and securing appointments with the proper contact before or after the client has been qualified and would assist in any way win the sale.          Managing Director    January 2000   to   January 2015     Company Name   -   City  ,   State      Marketing and Management Company for telemarketing firms and the hospitality\hotel industry.  Projects include, Accelerated Financial Center, LLC, M.R. Carter, LLC, The Ramada Inn, Stuart, FL, The Tourist Information Center of Martin County in Stuart, Florida.  With MRC, I contracted with MR Carter LLC, and Accelerated Financial Center, LLC.  Responsible for all telemarketing functions and sales, sales relationship building and administration for both million dollar company's which handled consumer credit card interest rate reductions under the Federal Credit Cart Act.  At the Ramada I was responsible for Guest Services, Group Sales, Conference Services and Catering and Restaurant Management for and Annual 4 million dollar budget.  I also instituted a program for cold calling and utilizing our CRS with the Ramada to prospect potential clients, sales promotion, and client relationship development.  This was all done also with a variety of marketing methods.  At the Information Center, I owned and managed the office at the I-95 exit, and primarily I also did all the sales prospecting calls for potential clients that would utilize our rack sales department.  This was organized with the County, the hotel community throughout the State of Florida and also with FLAUSA and the State of Florida itself.          General Manager    January 1999   to   January 2000     Company Name   -   City  ,   State      Developed and operated small thirty room upscale resort.  Responsible for guest services, rooms, operations, accounting, and sales and marketing.  Developed a strong sales prospecting follow through program for new clients and new prospects through sales avenues that included public relations and consumer awareness.  First year annual revenue produced $400,000.          Director of Sales    January 1997   to   January 1999     Company Name   -   City  ,   State      Responsible for all sales & marketing staff and sales aspects for the resort.  This included public relations, client base relationship and awareness building and staff training to follow through with sales promotion processes.  Property's annual revenue exceeded 10 million.          Director of Travel Industry Sales    January 1990   to   January 1997     Company Name   -   City  ,   State      Indian River Plantation Resort & Yacht Harbor.  Manager on Duty, Group Sales Manager, Director of Travel Industry Sales (Domestic and International).  Was the leading Group Sales Manager for four years.  Was appointed in 1995 as Director and developed the International and Domestic leisure markets.  This portion of the leisure market room revenue increased by 2 million in 18 months.          Senior Group Sales Manager    January 1980   to   January 1990     Company Name   -   City  ,   State      Management Trainee, Director of Conference Services & Catering, Group Sales Manager and Resort Manager on Duty.  Trained in all departments of the property.  Responsible for groups, and group bookings held at the property which involved the Midwest, Northeast, and Florida markets.  Instituted a strong awareness and sales process which produced positive results to the property's bottom line.  Annual revenues exceeded 60 million dollars.  Leading Group Sales Manager, exceeding goal production for 5 years.          Assistant Manager    January 1975   to   January 1980     Company Name   -   City  ,   State      Concentration on group, front and back of the house, for the Food & Beverage Division.  Primary employment during College.          Education      B.S.B.A   :   Management      Xavier University   -   City  ,   State      Management        M.B.A   :   Marketing & Finance  ,   1978    Xavier University   -   City  ,   State       Marketing & Finance         Interests    YMCA of Martin County, Molly's House, Hibiscus House for Children, Council for the Arts of Martin County, Economic Council of Martin County, Sunshine State Games of The Treasure Coast, Stuart Main Street, Pineapple Festival of Jensen Beach, Special Olympics of Martin County, Academy of Travel & Tourism of Martin County, The Treasure Coast Tourism Committee for the Council of Chambers, The Hutchinson Island Tourism Development Council Committee for Martin County and St. Lucie County, Sunfest of Palm Beach, The Jensen Beach Chamber of Commerce, The Stuart\Martin County Chamber of Commerce, The Hobe Sound Chamber of Commerce Chili Cookoff, The Junior League of Martin County Travel Auction, The Palm Beach Hospitality Sales & Marketing Travel Auction, The Jensen Beach Chamber of Commerce Travel Auction, The Soroptomist International Travel Auction, The Kiwanis of Jensen Beach Dow Finsterwald Golf Classic and Travel Auction, The Jensen Beach Oak Tree Program for The Jensen Beach Chamber of Commerce, The Martin County Cultural Arts Travel Auction for Artsfest, The Academy of Travel & Tourism.      Professional Affiliations    American Hotel Motel Association of Palm Beach and Martin County, Hospitality Sales and Marketing Association International of Palm Beach (Lifetime Honorary Advisor), Hutchinson Island Tourism Committee of the Treasure Coast, The Stuart\Martin County Chamber of Commerce, The Jensen Beach Chamber of Commerce, Skull International of Palm Beach, The Chamber of Commerce of Palm Beach, The International Game Fish Tournament Observers and The International Game Fish Association. Memberships FLAUSA Kiwanis International of Jensen Beach, Historical Society of Martin County, Hotel Motel Association of Martin County and Palm Beach Hospitality, Sales & Marketing Association of Palm Beach, Hutchinson Island Tourism Committee of the Treasure Coast, The Stuart\Martin County Chamber of Commerce, The Jensen Beach Chamber of Commerce, Skull International of Palm Beach, The Chamber of Commerce of Palm Beach.      Additional Information      Volunteer Services:
YMCA of Martin County, Molly's House, Hibiscus House for Children, Council for the Arts of Martin County, Economic Council of Martin County, Sunshine State Games of The Treasure Coast, Stuart Main Street, Pineapple Festival of Jensen Beach, Special Olympics of Martin County, Academy of Travel & Tourism of Martin County, The Treasure Coast Tourism Committee for the Council of Chambers, The Hutchinson Island Tourism Development Council Committee for Martin County and St. Lucie County, Sunfest of Palm Beach, The Jensen Beach Chamber of Commerce, The Stuart\Martin County Chamber of Commerce, The Hobe Sound Chamber of Commerce Chili Cookoff, The Junior League of Martin County Travel Auction, The Palm Beach Hospitality Sales & Marketing Travel Auction, The Jensen Beach Chamber of Commerce Travel Auction, The Soroptomist International Travel Auction, The Kiwanis of Jensen Beach Dow Finsterwald Golf Classic and Travel Auction, The Jensen Beach Oak Tree Program for The Jensen Beach Chamber of Commerce, The Martin County Cultural Arts Travel Auction for Artsfest, The Academy of Travel & Tourism.        Skills     accounting, budget, cold calling, Credit, client, clients, staff training, Financial, Director, marketing, Market, Marketing and Management, materials, Excel, office, Outlook Express, Power Point, win, Word, networking, processes, promotion, public relations, relationship building, Restaurant Management, Sales, Sales Manager, telemarketing    "
BUSINESS-DEVELOPMENT,"         SENIOR BUSINESS DEVELOPMENT MANAGER       Executive Summary     Resilient and focused management professional providing 15+ years of progressive leadership experience with proven success in developing, growing, and managing account portfolios.  Strong strategic-planning and people-management skills.  Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.  Organized and diligent, with excellent written, oral and interpersonal communication skills.       Core Qualifications          Strategic positioning  Contracts  Strategic planning  Critical thinking      Account management  Competitive analysis  New customer acquisition  Stakeholder relations            Professional Experience      Company Name   City  ,   State     Senior Business Development Manager        Washington, D.C.  Aug. 11, 2003 thru May 18, 2007 (8 am - 5 pm) Government-sponsored enterprise (GSE) which operates under a congressional charter whose mission is to expand the flow of mortgage money by creating a secondary mortgage market. Senior Business Development Manager: Created, executed, and oversaw both short- and long-term strategic plans and initiatives within the affordable housing sector. Led and supported business teams in a highly matrixed organization in addressing and resolving complex banking and financial transactional issues. Worked collaboratively with individuals across multiple functional Lines of Business on specific activities; interacted with external stakeholders in role as ""Trusted Advisor"" to address their respective business requirements and objectives. Managed deliverables per client needs, on time, and within compliance. Created project status briefings, reports, project artifacts including agendas, minutes, project plans, and correspondence. Developed and tracked metrics to measure progress on plans and initiatives. Key Accomplishments:  Met Emerging Markets objectives for target year by exceeding 25% threshold in Washington D.C. & Philadelphia Metropolitan Statistical Areas (MSAs).  Evaluated and supported 21 initiatives across various regions nationwide, including the Native American Tribal Lands & AARP/Fannie Mae Collaborative Housing Initiatives, and Center for Community Self-Help.  Collaborated on the development and execution of the American Dream Commitment (ADC) Hispanic Strategy, with focus on increasing homeownership within the Latino community as part of Fannie Mae's homeownership commitment.  Developed and implemented the ""Manufactured Home"" High-End product.  Co-authored and rolled out the ""New Hampshire Manufactured Housing Variance"" program that served as a model for all other states seeking to initiate a similar manufactured housing loan program.  Designed and introduced project plans for pilot initiatives in major markets, implementing build strategy to support multicultural/multilingual outreach efforts for African-American, Hispanic, Asian minority and underserved communities.          Business Development / Sales Manager      Laid Off): Managed and executed strategic planning initiatives. Assessed client needs into appropriate solutions with a primary focus on providing IT and BI products, tools, and services (i.e., SAP BusinessObjects(TM), Pentaho, iDashboards). Conducted data mining, research, and analysis activities. Led teams in response to RFIs, RFQs, and RFPs. Expanded promotional and visibility efforts through trade shows, conferences and networking events.        Company Name   City  ,   State     Marketing Manager        Oct. 1, 2012 - Jul. 31, 2013 (8 am - 5 pm) Information technology (IT) firm providing customized business intelligence (BI), information and performance, management, web and support solutions to federal government and commercial clients. Laid Off): Administered widespread adoption of the corporate strategic marketing plan focusing on products and services, expansion and customer retention through development of targeted demand generation campaign efforts. Proposed integration of next generation BI tools. Supported regular communication of key planning initiatives and progress to executive leaders. Facilitated business process improvement by drafting policy and process guidance including memorandum and standard operating procedures. Promoted company products, services and capabilities through redeveloped company website incorporating social media and marketing collateral (i.e., capability statement, case studies, and white papers). Provided training, coaching, and mentoring to direct reports. Key Accomplishments:  Established 12 strategic teaming partnership agreements  Oversaw proposal development and submission that resulted in the following contract awards: $10M Operations & Maintenance contract under the U.S. General Services Administration, Federal Acquisition Service, Office of the Chief Information Officer, and $1M FedEx Dashboard Development.  Designed and launched direct-mail campaign as part of two multi-vendor DE statewide training contracts offering 1,200+ comprehensive e-Learning, training, and certification programs with on-site, webinar and self-study web-based options.  Composed and administered over a dozen press releases highlighting business relationship with the Governor's office.  Contributed to the redesign/rebranding of company website to deliver informative, positive and intuitive user experience.  Administered annual budget of $250,000 for Marketing Department and tracked revenue against expenses.          Company Name   City  ,   State     Senior Mortgage Specialist         May 21, 2007 thru Dec. 5, 2008 (8 am - 5 pm) Independent mortgage company with financing of $500M annually in homeowner loans. Senior Mortgage Specialist (NMLS# 156398): Originated consumer loan mortgages (B2C) through client base of real estate agents, brokers, homebuilders, developers, and related industry professionals. Produced products and services marketing material. Conducted research and analysis to capitalize on opportunities and penetrate appropriate markets. Delivered product and finance training to realtors. Key Accomplishments:  Increased loan originations by 100% in first year with an incremental increase of 32% in second year.  Spearheaded retail mortgage lending start-up operations located in Sussex County resulting in 11% market share.  Initiated and coordinated manufactured housing sector program and managed corresponding investor relations.  Certified and Licensed Mortgage Banking Instructor in Delaware.          Education     2014     Delaware Technical Community College   City  ,   State  ,   US       Pharmacy Technician    Pharmacy Technician: Delaware Technical Community College, Georgetown, DE (2014)       2006     St. Joseph's University   City  ,   State  ,   US     Executive MBA      Executive MBA: St. Joseph's University, Philadelphia, PA (2006)            Muhlenberg College   City  ,   State  ,   US     Bachelor of Arts      Bachelor of Arts Degree: Muhlenberg College, Allentown, PA (Junior Year Abroad, La Sorbonne, Paris, France)        Affiliations    Former Philadelphia Tri-Chapter of National Association of Hispanic Real Estate Professionals (NAHREP)      Certifications    Certified and Licensed Mortgage Banking Instructor in Delaware GE Six Sigma Green Belt, Fannie Mae Lean Six Sigma, Pharmacy Technician (#10046555) ACT Certified and Licensed Mortgage Banking Instructor in Delaware.       Languages    English (native speaker), French, Spanish,      Presentations    Managed and executed strategic planning initiatives. Assessed client needs into appropriate solutions with a primary focus on providing IT and BI products, tools, and services (i.e., SAP BusinessObjects(TM), Pentaho, iDashboards). Conducted data mining, research, and analysis activities. Led teams in response to RFIs, RFQs, and RFPs. Expanded promotional and visibility efforts through trade shows, conferences and networking events      Skills    Bi, Business Intelligence, Progress, Loans, Mortgage, Business Development, Marketing, Operations, Training, Solutions, Adc, Business Requirements, Correspondence, Fannie Mae, Gse, Metrics, Project Plans, And Marketing, Budget, Business Process Improvement, Clients, Coaching, Contracts, Drafting, E-learning, Federal Acquisition, Federal Government, Fedex, Integration, Integrator, Maintenance, Marketing Collateral, Marketing Department, Marketing Plan, Mentoring, Pricing, Process Improvement, Proposal Development, Strategic Marketing, User Experience, Web Based, Web-based, White Papers, B2c, Finance, Increase, Instructor, Investor Relations, Lending, Market Share, Mortgage Banking, Mortgage Lending, Real Estate, Retail, Retail Marketing, Retail Mortgage, Data Mining, Networking, Pentaho, Promotional, Sales, Sales Manager, Sap, Strategic Planning, Act!, Business Writing, Compounding, Excel, Fundraising, Horizontal, Hospital Pharmacy, Inventory, Mckesson, Microsoft Office, Microsoft Sharepoint, Ms Office, Outlook, Outpatient, Powerpoint, Project Management, Publisher, Robotic, Sharepoint, Siebel, Six Sigma, Six-sigma, Visio, Word, Pharmacy, Mba   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER         Highlights          BUSINESS DEVELOPMENT SKILLS  Identify and capitalizing on opportunities.  Understanding customer requirements.  Networking in a professional manner.  Developing key relationships.  Identifying important decision makers.  Maximizing revenue at every opportunity.  Knowledge of how to get past the screening processes and to be able to contact important decision makers. MANAGERIAL SKILLS  Comprehensive understanding of the internal processes and organizational structure of businesses.  Understanding key business drivers.  Analyzing and solving problems.  Taking charge of long term projects.  Able to review the time and resources spent with a prospect client against the return on investment.  Taking responsibility for personal development.                Experience     January 2014   to   Current     Company Name   City  ,   State     Business Development Manager        Manage new and existing accounts and develop them to their fullest potential to ensure consistent recurring revenues. Also in charge of providing clients with a service that continually delivers significant value and meets their needs. Duties:  Generating new business both in face to face meetings and over the phone.  Identify prospective clients and contacting them.  Replying to all prospective new and current client enquiries in a timely and accurate manner.  Making a high number of daily outbound calls to prospective new clients.  Completing all documentation and administrative records, fully and accurately.  Maintaining a database of all contacts.         January 2012   to   January 2014     Company Name   City  ,   State     Business Development Manager        Manage new and existing accounts and develop them to their fullest potential to ensure consistent recurring revenues. Also in charge of providing clients with a service that continually delivers significant value and meets their needs. Duties:  Generating new business both in face to face meetings and over the phone.  Identify prospective clients and contacting them.  Replying to all prospective new and current client enquiries in a timely and accurate manner.  Making a high number of daily outbound calls to prospective new clients.  Completing all documentation and administrative records, fully and accurately.  Maintaining a database of all contacts.         January 2009   to   January 2012     Company Name   City  ,   State     Finance Director/Accounting Manager      Guided finance staff, vendors, and other Chapter personnel in performing day-to-day finance department activities, including accounting, reporting, billing, credit card processing, collections, cash management, budgeting, forecasting, payroll, accounts payable, accounts receivable, and human resources, for five office locations.       January 2007   to   January 2009     Company Name   City  ,   State     Budget/Project Accountant      Coordinated and led the annual budget process. Developed and managed the maintenance of budget monitoring and evaluation systems. Analyzed budget patterns and project expenditures based on statistical data. Conferred with internal and external administrative offices to ensure compliance with required procedures. Provided instruction and answered questions relating to budget procedures as a liaison between departments.       January 2006   to   January 2007     Company Name   City  ,   State     Accountant      Performed the full spectrum of accounting functions, including audit testing and preparing tax returns for both individuals and businesses. Conducted monthly bookkeeping duties for numerous companies.       January 2000   to   January 2005     Company Name   City  ,   State     Manager      Directed staff in providing specialized cosmetic services to clients. Led efforts to build long-term customer relationships and ensure customer satisfaction. Provided educational support to all salon staff members.       January 2000   to   January 2000     Company Name   City  ,   State     Merchantainment Cast Member/Intern      Assisted in store-wide functions, including customer service, sales counter/cashiering activities, stocking, merchandising, inventory control, loss prevention, and problem resolution, as one of only 13 Colorado State University students chosen to participate in the internship.       January 1997   to   January 2000     Company Name   City  ,   State     Telemarketing Agent      Selected to serve as a member of the initial outbound sales team. Performed both inbound and outbound sales functions.        Education          Colorado State University   City  ,   State  ,   US     Master of Organizational Leadership Human Resources  :   Leadership    Colorado State University-Global, Denver, CO Master of Organizational Leadership Human Resources, In Progress            Colorado State University   City  ,   State  ,   US     Master of Business Administration  :   Business Administration    Colorado State University-Pueblo, Pueblo, CO Master of Business Administration, Degree Plus Program            Bachelor of Business Administration  :   Accounting    Bachelor of Business Administration in Accounting, Degree Plus Program Bachelor of Business Administration in Management/Marketing        Professional Affiliations    National MS Society, Colorado-Wyoming Chapter, Denver, CO      Skills    Clients, Satisfaction, Accounting, Sales, Accounts And, Business Development, Database, Documentation, Existing Accounts, Outbound Calls, Human Resources, Accounts Payable, Accounts Receivable, Billing, Budgeting, Cash, Cash Management, Collections, Credit, Credit Card, Finance, Forecasting, Including Accounting, Payroll, Accountant, Inbound And Outbound, Sales Team, Telemarketing, Budget, Liaison, Maintenance, Audit, Bookkeeping, Tax Returns, Testing, Cashiering, Customer Service, Inventory, Inventory Control, Loss Prevention, Merchandising, Problem Resolution, Receptionist, Retail Sales, Sales Counter, Stocking, Drivers, Managerial, Networking, Marketing, Progress   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER           Summary     Hard working and energetic management professional focused on customer satisfaction throughout all stages of the sales life cycle.       Highlights         Excellent communication skills  Energetic  Resolution-oriented         Compelling leadership skills  Exceptional multi-tasker  Effective Retail Sales Manager            Experience      Business Development Manager    September 2012   to   March 2015     Company Name          Resolve customer complaints regarding sales and service.  Determine price schedules and discount rates.  Review operational records and reports to project sales and determine profitability.  Monitor customer preferences to determine focus of sales efforts.  Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.  Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.  Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.  Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.  Represent company at trade association meetings to promote products.Maintained friendly and professional customer interactions.Shared product knowledge with customers while making personal recommendations.          Administrative Assistant    April 2008   to   June 2012     Company Name   Ôºç   City  ,   State      Direct or coordinate the supportive services department of a business, agency, or organization.  Prepare and review operational reports and schedules to ensure accuracy and efficiency.  Acquire, distribute and store supplies.  Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.  Hire and terminate clerical and administrative personnel.  Conduct classes to teach procedures to staff.  Direct or coordinate the supportive services department of a business, agency, or organization.  Operate computers programmed with accounting software to record, store, and analyze information.  Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.  Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.  Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.  Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.  Receive, record, and bank cash, checks, and vouchers.  Comply with federal, state, and company policies, procedures, and regulations.  Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.  Code documents according to company procedures.  Reconcile or note and report discrepancies found in records.  Access computerized financial information to answer general questions as well as those related to specific accounts.  Match order forms with invoices, and record the necessary information.  Perform general office duties such as filing, answering telephones, and handling routine correspondence.  Perform personal bookkeeping services.  Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.  Calculate and prepare checks for utilities, taxes, and other payments.  Prepare and process payroll information.  Compare computer printouts to manually maintained journals to determine if they match.  Reconcile records of bank transactions.  Transfer details from separate journals to general ledgers or data processing sheets.  Complete and submit tax forms and returns, workers' compensation forms, pension contribution forms, and other government documents.  Prepare purchase orders and expense reports.  Perform financial calculations such as amounts due, interest charges, balances, discounts, equity, and principal.  Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists.  Maintain inventory records.          Office Coordinator    April 1998   to   April 2008     Company Name   Ôºç   City  ,   State      Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.  Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.  Check to ensure that appropriate changes were made to resolve customers' problems.  Determine charges for services requested, collect deposits or payments, or arrange for billing.  Refer unresolved customer grievances to designated departments for further investigation.  Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.  Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.  Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.  Answer phone calls and direct calls to appropriate parties or take messages.  Greet visitors and determine whether they should be given access to specific individuals.  Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.  File and retrieve corporate documents, records, and reports.  Open, sort, and distribute incoming correspondence, including faxes and email.  Make travel arrangements for executives.  Prepare responses to correspondence containing routine inquiries.  Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.  Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.  Provide clerical support to other departments.  Manage and maintain executives' schedules.  Process payroll information.  Set up and oversee administrative policies and procedures for offices or organizations.  Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.  Interpret administrative and operating policies and procedures for employees.             April 1992   to   April 1998               Education        Retail Management      Purdue University   Ôºç   City  ,   State  ,   USA            High School Diploma   :   College Preparation  ,   May 1986    Bluffton High School   Ôºç   City  ,   State  ,   USA     Graduated top 10%  National Honor Society         Skills     10-key, accounting, accounting software, accounts payable, administrative, billing, bookkeeping, calculators, charts, clerical, commodities, email,  fax, filing, financial statements,  general office duties, government, insurance, inventory, letters, materials, meetings, Merchandising, messaging, mail, office equipment, organizing, payroll, personnel, copy machines, coding, recording, Retail Management, sales, scheduling, speeches, spreadsheets,  multi-line telephone, employee training, travel arrangements, typewriter, voice mail, word processing,     "
BUSINESS-DEVELOPMENT,"         DIRECTOR OF BUSINESS DEVELOPMENT       Executive Profile    My goal is to use my unique collection of expertise,
experience, and skills gained from my seventeen years as a construction
business development and marketing representative, five years managing a sales
force, six years helping my father run his historic home remodeling business, and
my college education to reach my full potential as an account executive by
helping Visio Financial Services achieve steady, long-term, sustainable growth
by building productive relationships with customers, co-workers, company
leadership, and other stakeholders.      Core Accomplishments       Sales and Marketing     Increased income 112% in 12 months in Austin  Increased market share from 20% to 70% in downtown Atlanta construction market in 12 months  Designed and executed branding plan to change the image of the organization, resulting in significant market share increase in each of 23 major U.S. cities  Investigated markets and target customer issues to create messaging strategy     Market Research     Defined industry segments and identified opportunities in 23 major U.S. cities  Discovered new opportunities in mature markets and developed and led the implementation of  plans to capture significant market share     Account Management     Managed various sized accounts and grew business by providing superb customer service  Successfully grew account sizes in 23 major U.S. markets  Trained local staff to continue the example of growing accounts through excellent client service        Professional Experience      Director of Business Development   04/2005   to   04/2015     Company Name   City  ,   State      Washington, DC I was called upon to develop and implement growth initiatives in the most difficult scenarios. Whether in low market share environments or during construction recessions or a combination of both, I significantly increased market share in any city to which I was assigned. Through my leadership and supervision, I expanded our market share in Miami, Knoxville, Minneapolis, Dallas, Austin, San Antonio, Tulsa, Los Angeles, Phoenix, Orlando, Denver, Tucson, Houston, New Orleans, Biloxi, New York City, Indianapolis, Birmingham, Nashville, Chattanooga, Sacramento, Modesto, and Fresno.   Following is a partial list of noteworthy accomplishments from those assignments:     Miami  - I developed relationships with building owners in downtown Miami and leveraged those relationships into a group meeting of 17 building owners representing 38 buildings. I delivered a PowerPoint presentation which led to the owners to insist that their building managers give us priority budding status on every project. This one action resulted in substantial growth for my organization.    Minneapolis   - Redesigned the business development program to focus on building relationships with end-users. As a result, the end-users would insist on using us on their projects. Using this approach, I was able to build enough relationships in the construction industry to experience significant growth, even during a downturn in the construction market.     Austin   - I took over the business development program of a unit which had steadily declined its market share. After investigating untapped opportunities, I launched an initiative to pursue a new market. The careful execution of my plan resulted in more than a doubling of business in under 12 months. The relationships built with general contractors and end-users led to expanding our market share into San Antonio, Waco, and Dallas.     Denver   - When I arrived in Denver, out of a list of 200 clients, only 8 were attending monthly informational and sales meetings. I repositioned the agenda away from a ""pitchy, preachy"" sales presentation to an informational, educational, and interactive format. Within three months, attendance at those meetings grew from 8 to over 90 attendees.          Director of Business Development/Political Relations Director   01/1998   to   01/2005     Company Name    North Carlolina, South Carolina, Georgia After only three months as a field representative in Augusta, Georgia, I was promoted to Director of Business Development covering North Carolina, South Carolina and Georgia. Shortly afterwards, I was also named the political director for the three states. During my tenure, I focused primarily on growing market share in Atlanta and Charlotte, leveraging client, political, and end-user relationships to grow market share by 90% in the three states, with growth over 100% in Atlanta alone. Following is a partial list of highlights from those assignments: I attended and addressed shareholder meetings of public companies in Atlanta and built personal relationships with CEO's and Directors from Suntrust Banks, Coca-Cola, Georgia Pacific, Genuine Parts (NAPA), Cousins Properties, Rollins (Orkin Pest Control), Equifax, Synovus Banks, and Georgia Power. Leveraged those relationships to secure work at projects for these companies and gained introductions to the executives of other end-users to provide even more bid opportunities. As Political Director, I endorsed and led labor and community groups to support the election of Shirley Franklin for Mayor of Atlanta, making Franklin the first female Mayor of Atlanta and the first African-American female mayor of any major city in the South. I also endorsed and served as labor liaison to Judge Denise Majette and used my contacts and influence to help her unseat Atlanta political powerhouse and multi-term United States Congresswoman Cynthia McKinney.¬† Additionally, I endorsed and assisted the successful campaigns of the first Hispanic elected to the Georgia State Senate and the first Hispanic elected to the Georgia House of Representatives.        Business Manager/Account Executive   01/1995   to   01/1998     Company Name     State     I served as an apprentice under my father until I graduated high school, and a house we rebuilt on Tradd Street in Charleston, South Carolina, was voted house of the decade in the 1980's by the Preservation Society of Charleston. During and after college, I developed my love for and honed my skills in sales and management while running local Firestone Automotive and Tire Stores and later, business-to-business direct cold-call sales for Transworld Systems, an accounts receivables solutions company.        Education      Bachelor of Arts  :   English   1991       Charleston Southern University   City  ,   State

Completed degree in English
taking 15-18 hours per semester and working a full time job



throughout my college career.

Served as Sports Editor/Reporter
for  The Buc 'N Print , the university's student operated weekly



newspaper.

            Executive Communication   2014       Dale Carnegie University   City  ,   State  ,   US      How to Communicate with Diplomacy and Tact - Emphasis on building relationships and conflict resolution.          10 Day Spanish Immersion   2005       Dartmouth University   City  ,   State  ,   US      I successfully completed the 10-day Spanish language learning course conducted by the Rassias Foundation through Dartmouth University.         Skills




Business Development, Superb
Customer Service, Cold Calling,¬†Relationship Building, Marketing, Market
Research, Various CRM software products including Salesforce, Salespoint, ZOHO,
and Outlook,¬†Developing¬†Marketing Materials, Complaint Resolution,
Business-to-business, Cabinets, Sales, Directing Large Teams, Motivating Team
Members, Identifying and Capturing New Markets, Public Speaking, Problem
Solving, Critical Thinking, Leadership,¬†Performance Analysis, and Budget
Development and Forecasting

    "
BUSINESS-DEVELOPMENT,"         SENIOR BUSINESS DEVELOPMENT MANAGER           Summary     Business development professional experienced in sales management, marketing and applications engineering of filtration and drying systems to the bio-pharmaceuticals, fine chemicals, agro-chemicals, and other industries.        Highlights                    Accomplishments      Supercharged sales of high-valued filtration systems to customers in the bio-pharmaceuticals, specialty chemicals, agro-chemicals, and other industries using consultative selling techniques, to consistently achieve 50%+ year-over-year growth with outstanding gross margins (Heinkel)  Sales/Application Engineer: provided direct sales and application engineering expertise to users of size-reduction, classifying, mixing and drying equipment as well as down-flow/laminar flow booths and active/passive isolation systems to the specialty chemicals, minerals and other industries. Used consultative sales/relationship-building to generate outstanding bookings each & every year  Supercharged sales of high-valued filtration systems to customers in the bio-pharmaceuticals, specialty chemicals, agro-chemicals, and other industries using consultative selling techniques, to consistently achieve 50%+ year-over-year growth with outstanding gross margins (Heinkel).  Launched campaign to rebrand company as a leading solution provider in solid-liquid separation. Analyzed complex customer requirements, and developed user requirement specifications (URS). Presented the best solution to customer. Generated new product revenue of $1,750,000 (Heinkel).  Consulted on process solutions with high-end battery chemicals manufacturer and engineering firm. Created, confirmed and fine-tuned through testing, the right solution for a demanding requirement. Collaborated closely with customer and engineering firm to design a complete solution package. Obtained over $5.5 million in equipment sales for the company at 25+% gross margins (Heinkel).  Developed a 3-year road-map and provided the strategic guidance required to improve financial operations, reduce costs and capitalize on the company's core competencies. Hired/trained inside and outside sales, reps/distributors. Result: ~200% top-line growth at record margins (Heinkel).  Developed sales channel from ground up, including identifying, auditing, hiring and training manufacturer's reps. Created/implemented strategic plan to drive product through sales channels. Achieved sales over $ ¬Ω million of new and $6 million of rebuilt centrifuges. (Sanborn)  Planned website for content, layout, design, meta/alt tags and SEO (search engine optimization). Developed internet marketing philosophy making website informative, intuitive and interactive. Web site has become major & consistent source of inquiries. (Heinkel, Sanborn). TOM P. PATNAIK Notable Achievements Continued  Led cross-functional team to identify customer's unmet needs. Set-up customer focus groups to gather voice-of-customer. Developed ideas, generated concepts, carried out business analysis of new product concept. Developed prototype. Established/ran beta site. Commercialized and launched high-value filtering centrifuge to pharmaceutical and chemical manufacturers. (Ketema)        Experience      Senior Business Development Manager    May 2014   to   March 2015     Company Name   Ôºç   City  ,   State     responsible for growing engineering services to major Food & Beverage and Chemical clients through strategic alliances, creating new service solutions such as product lifecycle management, asset management, enterprise mobility and Internet of Things, to enhance productivity and reduce cost at client operations. Familiar with various onsite-offshore engagement models. Actively worked with client to scope and propose a dedicated near-shore engineering center. Major clients/targets include: Coca Cola, DuPont, BASF, among others         Director, Sales & Marketing    April 2011   to   May 2014     Company Name   Ôºç   City  ,   State     Turned around the sales and profitability of this European manufacturer of centrifuges, filters, dryers and ball valves, for bio-pharmaceuticals, specialty chemicals, agro-chemicals and other industries, by a combination of setting clear strategic direction and smart tactical execution, using direct selling and manufacturer's reps. Used thought leadership, consultative sales and relationship-building to more than double the sales in 2 years, while creating a robust sales funnel for continued growth, by promoting company's reputation and expertise.         Sales/Application Engineer    June 2007   to   April 2011     Company Name   Ôºç   City  ,   State     provided direct sales and application engineering expertise to users of size-reduction, classifying, mixing and drying equipment as well as down-flow/laminar flow booths and active/passive isolation systems to the specialty chemicals, minerals and other industries. Used consultative sales/relationship-building to generate outstanding bookings each & every year.         Consultant    January 2003   to   January 2007     Company Name   Ôºç   City  ,   State     provided sales, marketing, process and application engineering expertise to users of process equipment in the life-science, chemical, mining, and other industries forthis specialized centrifuge consulting firm.         Manager, Sales and Marketing    December 1997   to   January 2002     Company Name   Ôºç   City  ,   State     In charge of sales and marketing management to launch several filtering centrifuge products to pharmaceutical, fine chemical, biotech customers worldwide through strategic planning, sales channel set-up, mar-com planning and event management programs. Set-up design office and manufacturing partner overseas. Provided sales/process expertise, applications and product support.         Product Manager    April 1993   to   November 1997     Company Name   Ôºç   City  ,   State     Responsible for filtration equipment sales/marketing to bio-pharmaceutical, chemicals, and other customers. Liaisoned with Swiss partner to launch high-$ filter in US for chromatography resin filtration. Activities: frontline sales/training for customers/reps, develop marketing collateral material, pricing strategy, product positioning, gather competitive information, trade-show participation, among others.         Education      MBA   :   Marketing      BS & MS (Mech. Engineering), MBA (Marketing).        Presentations    Business development professional with 20+ years track record of success, growing sales of filter/dryer/centrifuge systems using both direct sales and rep channels in the US, Canada and Mexico. Experienced in developing comprehensive marketing programs and using consultative sales techniques to promote high-valued products/services. An adaptable communicator skilled in creating visibility, engaging prospects, gaining trust and fulfilling their needs by leading presentations to all levels of customer personnel      Skills    Sales, Marketing, Sales And, Consultative Sales, And Marketing, Marketing Management, Of Sales, Product Support, Strategic Planning, Direct Sales, Engineer, Mixing, Chromatography, Equipment Sales, Filtration, Marketing Collateral, Pricing, Product Manager, Product Positioning, Sales/marketing, Training, Sales In, Selling And, Strategic Direction, The Sales, Thought Leadership, Asset Management, Business Development, Clients, Offshore, Operations, Product Lifecycle, Product Lifecycle Management, Solutions, Auditing, Business Analysis, Developed Sales, Financial Operations, Internet Marketing, Million, Optimization, Outside Sales, Product Concept, Prototype, Prototypes, Sales Channels, Sales For, Sales Of, Search Engine, Search Engine Optimization, Selling Techniques, Seo, Testing, Through Sales, Voice, Mba   "
BUSINESS-DEVELOPMENT,"         ASSOCIATE DIRECTOR BUSINESS DEVELOPMENT       Summary    Persuasive business development professional, successful at establishing and maintaining key partnerships with corporate decision makers. Offering more than 12 years of successful corporate business development and operations experience. A top-performer with the entrepreneurial vision and leadership skills to drive business expansion. Proven skills in driving results, product development, project management, account management and problem solving. Successful at leading large scale commercialization of new platform and innovation initiatives for highly visible capital projects. Recognized for leading teams to exceed results in fast paced, high growth business environments. Committed to healthy eating, healthy living and a healthy planet. Bilingual.      Highlights        Business Development	Cross Functional leadership New Product Commercialization Effective Negotiator Manufacturing Processes	Change Management Operations Management	Build Dynamic teams Marketing Strategy and Innovation Diversity and Mentoring            Accomplishments      Recognized for leading teams to exceed results in fast paced, high growth business environments  Granted ""Values in Action Award"" for an outstanding leadership role  Granted, ""Values in actions award"" for leading a flawless execution  Kraft Foods, Coffee Bean Brilliance Award, 2015  Kraft Foods, President Choice Award, 2013        Experience      Associate Director Business Development   12/2012   to   Current     Company Name   City  ,   State     Lincoln Led commercialization effort for the largest platform innovation program and the largest strategic partnership in the history of Kraft Foods with over $25MM capital investment in multi countries. Y1 combined GR +$300MM Avatar Responsible for leading team engagement which includes establishing strategic team meetings, review project time lines and cost regularly with the project team, facilitate creation of mitigation/contingency plans and manage communication to senior leadership and manufacturing facilities.        Operations Supervisor   01/2012   to   12/2012     Company Name   City  ,   State     Co-led the largest new product initiative in the history of Kraft Foods. Delivered $140MM GR in Y1. Spear headed first moment of truth and shopper relevancy by creating in store merchandising program and by designing and delivering sales materials and shelf set recommendations for top 5 customers. Developed IMC by creating the consumer response plan for social media, direct consumer and CRM. Developed full recommendation on Direct to Consumer launch strategy, timing and resources. Created pre and post launch performance and pricing trackers. Managed business analytics, quarterly forecast, annual contract, consumption report and budget for two brands with a combined GR of $150MM. Created first Instant Yuban In-Store merchandising program that resulted in $2.2MM incremental Lead the coffee category cross-functional teams in the development and implementation of a broad project portfolio of 46 programs that included; new product development, packaging structure and graphics changes, productivity initiatives and In-Store merchandising programs. Delivered projects within the specified cost, time and quality parameters. Facilitated the definition of project scopes, goals, tasks, people resources and cost requirements. Assisted in the resolution of conflicts within Kraft functional teams, and between Kraft and its business partners. Led the package change and commercialization of the new Instant Coffee Plastic Jar. Granted ""Values in Action Award"" for an outstanding leadership role. Department leader responsible for Operations and P&L Accountable for meeting safety, quality, productivity, maintenance and financial goals.0.2MM favorable against OB Most profitable line in the coffee sector with plastic bottle yield less than 0.0001% and equipment productivity of 98%. Implemented the second largest packaging change and restructure on time and within budget by leading the department's conversion from a can making operation to a depalletizer/warehouse operation. Developed safety, quality, warehouse management, operations procedures and training program. Reduced crewing from 19 employees to 12, and developed the department's coordinator position to empower the work force to enter leadership roles. Created and led a culture of self-directed employees towards enhanced results, by the equalization of training across the department. Introduced the warehouse management, FIFO, and lean culture. Granted, ""Values in actions award"" for leading a flawless execution Supervised over 30 union employees in the can and vacuum packaging departments. Responsible for 5 production lines, and maintenance activities. Accountable for meeting Production, quality, and safety requirements. Utilized computer tools such as MES, SAP and KPIs to identify, track, and address equipment downtime and improve OEE (overall equipment efficiency). Reduced product rework and packaging waste by 32%. Successfully implemented the company-redesign initiative by cross training employees, resolving Developed CBT (computer based training) presentations for monthly safety training for all 300 Successfully worked through labor relations issues that resulted in favorable decisions for the January 2002 Estimated the utilization of resources and calculated the lead time, assuring high quality and low Ranked as top performer for surpassing commercialization expectations of the largest partnership in the crewing issues, and reducing labor costs. Led QCMS department initiative and served as an internal auditor. Created and Implemented operational and administrative training for new supervisors in the department, and developed guidelines for future training processes. employees in the plant. company, saving over $100M. BV AND ASSOCIATES, INC	January 2000 to Project Engineer Jacksonville, FL Participated in the identification, planning, and execution of design projects. cost. Summarized the final project reports using FDOT (federal department of transportation) city standards, and quality specifications. Applied engineering computer applications (Micro station and AutoCAD).        Integrated Marketing Campaign   01/2012   to   01/2012     Company Name    2012 MH / Yuban Instant Coffee customer-specific action plan across top 10 retailers Led the execution of the Instant Yuban blend reformulation targeting Hispanics consumer to fill the gap in the West region. Created Yuban 2012 Integrated Marketing Campaign brief in collaboration with the agency, incorporating new consumer learnings to develop new SVC target to include Hispanics. IMC drove realization across the brand of a new business opportunity. Additional responsibilities included a major packaging redesign and downsizing initiative, development and commercialization of new promotional items, consumer promotions tactics (shelf banners, FSIs, in-store display) and sales support.        Education      Master of Business Administration  :   Essentials of Financial Management. London    University of North Florida, Coggin School of Business   City  ,   State  ,   US     University of North Florida, Coggin School of Business Master of Business Administration Jacksonville, Florida Essentials of Financial Management. London, England May, 2008        Sun Yan Set University   City  ,     CN     Global Branding Strategy, Sun Yan Set University. Beijing, China May, 2007        Bachelor of Science  :   Production Engineering Continuous Improvement and Management    EAFIT University    EAFIT University Bachelor of Science: Production Engineering Continuous Improvement and Management Medellin, Colombia Professional Recognitions Kraft Foods, Coffee Bean Brilliance Award, 2015 history of Kraft Foods. Y1, GR $188MM             2014       HACE Leadership Academy    Kraft Foods Delegate at HACE Leadership Academy, 2014        Certifications    CBT Targeted Selection Certified Interviewer OLA (Organization Latinos at KFT) Certified Recruiter Anthony Robbins, Life and Wealth Mastery University Graduate President, Kraft Foods Latino Council, KFT Beverages Green Belt Lean Six Sigma Color Analyst - Fashion Institute of Technology, NYC      Languages    Fluent in English and Spanish      Affiliations    Created Yuban Integrated Marketing Campaign brief in collaboration with the agency      Presentations    Developed CBT (computer based training) presentations for monthly safety training for all 300      Skills    Packaging, Accountable For, Maintenance, Operations, Training, Associate, Autocad, Cbt, Computer Based Training, Engineer, Fdot, Machine Safety, Mes, Project Engineer, Safety Training, Sap, Vacuum, Award, Budget, Fifo, Self-directed, Warehouse Management, Merchandising, Business Development, Mitigation, Sales, New Product Development, Product Development, Transmissions, And Sales, Ibm Svc, Integrated Marketing Campaign, Marketing, Marketing Campaign, Promotional, Sales Support, Svc, Crm, Customer Relationship Management, Pricing, Its, Jar, Account Management, Change Management, Exceed, Leadership Skills, Manufacturing Processes, Marketing Strategy, Mentoring, New Products, Operations Management, Problem Solving, Project Management, Recruiter, Six Sigma, Six-sigma, Financial Management, Branding, Continuous Improvement   "
BUSINESS-DEVELOPMENT,"         DIRECTOR OF BUSINESS DEVELOPMENT             Highlights         Word,  Excel,  PowerPoint,  Adobe,  Java,   Oracle  JD  Edwards  Enterprise,  Epitome/WinAl,  Data Collection, Internet, and Social Media.               Experience         July 2012       Company Name   Ôºç     State      optimize financial operations by performing complex analyses on enterprise wide negotiations, projections, time-of-business reviews, and guest port services distribution channels, claims/utilization costs.  Determining the effectiveness of territory by analyzing and targeting special segment of sales reports.  Provided data from multiple sources for monthly, quarterly, annual, and ad hoc reports generated for various departments and senior management; ensured data was accurate by identifying and resolving errors and discrepancies.  Reviewed, analyzed, and resolved claims (based on performance, $50,000 limit ofauthority quickly eliminated by supervisor); processed thousands claims worth in excess of $20 million.  Initiated, calculated and reported upon a quarterly productivity analysis.  Participated daily in tasks related to financial reporting, budgeting and forecasting, asset and liability reconciliation, working capital, and cash control.          Director of Business Development    May 2014   to   Current     Company Name   Ôºç   City  ,   State      Work along side with the management team in an advisory capacity to investigate the needs and propose routes for the business to achieve its goals.  Implement agreed actions & achieve specific business objectives (managing a test marketing program or a promotional campaign, or introducing new system), then managing hand-over and support if needed to sustain progress.  I coordinate and lead the sales pursuit process.  I developed the new business from new customers, and expand existing client relationship.  Managed the sales strategies/plans to keep it consistent with the company's long range strategic objectives.  Maintence Operations study in a high-tech industry, releasing  20-30% capacity.  Customer Experience transformation, leading the diagnostic and design phases.          Fundraisor Director    September 2012   to   March 2014     Company Name   Ôºç   City  ,   State      Providing collaborative leadership and coordinates submission of interdisciplinary proposals to support capital and needs to advances the needs interests by researching and identifying sources of support or revenue generation.  Using proactive skills and extensive network by  seeking  new  and  expanded  opportunities  to generate new proposals based on mission and goal statement of organizations' guidelines and interest.  Advise and assist the Executive Director in devising and implementing fundraising strategies for specific projects and review them on a regular basis.  Take the lead in developing new fundraising sources.  Work closely with the Executive Director to increase profile and enhance our reputation within the donor community.             May 2001   to   January 2012     Company Name          Bolletieri Tennis Academy, Bradenton - provided coaching to promising junior players at one of the top tennis academies in the world (2001).  Flamingo Park, Miami Beach - instructor at busy tennis facility; taught all levels ofplayers; developed loyal and steady clientele (both locals and returning visitors); ran tennis camps (2002 -2004).  Miami Shores Country Club, Miami - Director, summer tennis camp for kids (10-18); responsible for program development; scheduling head pros; logistics; liaison with accounting regarding pro compensation (2004).  Private Coach to USTA - top ranked junior Cassandra Herzberg; coaching on physical, strategic, motivational and technique development led to rise in national ranking from: 200 to Top 3 (2004-2008).  Negotiated contracts with major sports brands including Nike, Wilson, and Luxilon; coordinated tournament scheduling and travel logistics.  Played a key role in the recruitment of Cassandra to Brown University where she hold first position in the roster for all four semesters.          Education      Associate of Arts   :     May 2011    MIAMI DADE COLLEGE   Ôºç   City  ,   State      GPA:   Graduated with the Highest Praise, Summa Cum Laude GPA: 4.0    Graduated with the Highest Praise, Summa Cum Laude GPA: 4.0            January  2001    ZAGREB SCHOOL OF ECONOMICS & MANAGEMENT          GPA:   GPA: 4.0    GPA: 4.0        CFA  (CHARTERED FINANCIAL ANALYST,  level 1   :     December 2013    FLORIDA INTERNATIONAL UNIVERSITY   Ôºç   City  ,   State              Bachelor of Science   :   Hospitality and Tourism Menagment Finance  ,   December 2012    GPA:   Graduated with the Highest Praise, Summa Cum Laude GPA: 3.9    Hospitality and Tourism Menagment Finance Graduated with the Highest Praise, Summa Cum Laude GPA: 3.9        Work History      Company Name                Languages    Multilingual, fluent in English, Croatian, and Cyrillic.      Skills    accounting, Adobe, ad, budgeting, Coach, coaching, contracts, clientele, client, Data Collection, fluent in English, senior management, financial, FINANCIAL ANALYST, financial reporting, forecasting, fundraising, instructor, Java, JD  Edwards, leadership, logistics, Director, managing, marketing, Excel, PowerPoint, Word, negotiations, Enterprise, network, Oracle, program development, progress, proposals, recruitment, researching, sales, scheduling, strategic, supervisor      Additional Information      Hold United States Permanent Resident status  (previously  held Extraordinary Ability 01 Visa).     "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT CONSULTANT           Summary    Strategic Business Development Executive Entrepreneurial and strategic sales and business development executive with a 7-year track record of exceeding $500,000/month in revenues, and continuous advancement in selling enterprise software and distributing mobile technology. Strategic achievements include 90% and 83% market penetration with two software startups. Strengths Strategic SaaS Sales Go To Market Strategy Sales Operations Relationship Management Enterprise Software Channel Sales Strategic Partnerships Business Intelligence & Data Analytics           Experience      Business Development Consultant    September 2014   to   Current     Company Name   Ôºç   City  ,   State      Hired as consultant to establish sales systems, carry out sales campaigns, and provide product input on Business Intelligence Software.  Recruited five retail chains within 2 months representing 167 store locations, to commit to purchasing the client's software product and collaborate on its features, with the product is still in beta.  Implemented sales systems combining inbound and outbound lead generation, implemented new CRM, and re-launched the company website.  Designed sales forecasting software product, and collaborated on business intelligence software, leveraging a foundation in economics and experience with statistical forecasting.          Distribution Manager    March 2014   to   September 2014     Company Name   Ôºç   City  ,   State      Hired to develop distribution channels with auto dealerships and implement inbound marketing programs to sell the PLUGLESS charger for Electric Vehicles.  Secured the #1 dealership selling Electric Vehicles in Canada as a reseller Implemented sales systems for inbound lead generation, implemented new CRM Conducted lead generation programs and online marketing campaigns with 20%+ response rates This position was eliminated after General Motors failed to approve PLUGLESS as an aftermarket product to be sold or installed by its U.S.  dealerships.          Vice President of Marketing and Business Development    January 2009   to   March 2014     Company Name   Ôºç   City  ,   State      Joined San Francisco based technology startup as Director of Business Development to create partnerships with Telecom carriers.  Brought company from $0 to $250,000/month within 10 months by closing exclusive deals with Verizon Wireless, T-Mobile, and Cricket Wireless by selling into executive, marketing, and IT departments Grew market share from 0% to 83% within 2 years by closing deals with 9 of the 11 largest cell phone carriers in North America which later included: AT&T, Alltel, US Cellular, Rogers, and TELUS Led negotiations for $3M/year Verizon Wireless contract, in a six-month sales cycle with negotiation centered on securing an exclusivity clause Generated $90,000/month from co-marketing partnerships with sites such as AccuWeather.com and a network of College Sports sites Improved customer loyalty by 35% by optimizing promotional messaging around KPIs such as conversion rates and customer loyalty Boosted revenue per account 40% by developing channel sales program with promotional schedules for each account.          Vice President    January 2004   to   January 2010     Company Name   Ôºç   City  ,   State      Hired as Project Manager to deliver new web and mobile services and promoted to Business Development Manager within six months, in which capacity I built the world's largest Direct to Consumer (D2C) mobile content distribution network.  I was promoted to Director of Business Development after remaining the company's #1 revenue producer in North America for three years, and again to Vice President with P&L responsibility after successfully launching online marketing programs worldwide.  Achieved sales quota every month from $20,000/month in 2005 to $500,000/month by 2008   Captured 90% market share of the mobile Content Management System SaaS market within the Direct to Consumer marketing vertical   Strengthened channel partnerships by signing licensing deals with HBO, NFL, The Simpsons, UFC and NCAA with preferred distribution rights to distribute to AT&T, Sprint, Tracfone and Cricket   Secured $250,000 Wal-Mart deal to provide CMS software license to power Wal-Mart's mobile music and games offerings, resulting in monthly licensing fees of $20,000/month   Augmented revenue by $200,000/month by leading aggressive expansion into international markets, accounting for 40% of global revenue and 65% of global EBITDA   Generated $120,000/year in advertising services by championing innovative, high-margin business model with customer rewards programs by Microsoft, Cover Girl, Tide, NBA, Dominos Pizza, and ABC news affiliates Instrumental in 130% YOY pre-IPO growth from $1.5M/year to $3.5M/year in North American revenues personally accounting for 70% of revenue growth.          Marketing Coordinator / Business Broker    January 2001   to   January 2003     Company Name   Ôºç   City  ,   State      Managed direct mail marketing and spear-headed internet marketing initiatives to gain 10 for-sale listings with aggregate M&A value of $27.M.  Gained reputation as subject matter expert in restaurant, convenience store, and concrete businesses.  Listed and closed three transactions with aggregate M&A value of $3.4M.          Education      B.S   :   Economics  ,   2004    Virginia Commonwealth University          GPA:   Cum Laude    Economics Cum Laude        Skills    accounting, ABC, advertising, Business Development, Business Intelligence Software, closing, CMS, com, consultant, content, Content Management, conversion, CRM, client, direct mail, economics, features, forecasting, internet marketing, Director, marketing, market, messaging, negotiation, negotiations, network, online marketing, producer, purchasing, retail, selling, sales, sales forecasting, San, Telecom, phone, website   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT EXECUTIVE       Professional Summary    Highly motivated and intelligent professional utilizing highly refined sales, marketing, and managerial skills to grow revenue and profits.   Yearly ranked in the top 5% of sales performers by employing a strategic vision to increase revenue and profits in assigned markets. Extensive experience selling Business-to-Business information technology and print advertising services in the Cincinnati and Columbus metropolitan areas.  Clientele ranges in size from multi-billion dollar, multinational, firms like Procter and Gamble (P&G) and Reed Elsevier (LexisNexis), and smaller organizations like Greater Cincinnati Water Works and Comair.  Proficient with many software productivity suites like MS Office, and Customer Relationship Management (CRM) tools like ACT!, Goldmine, and Salesforce.com.  Sales methodologies include many custom/proprietary systems as well as the Sandler Sales Methodology.        Experience     January 2013   to   Current     Company Name   City  ,   State     Business Development Executive        Responsible for selling IT converged infrastructure consulting services, hardware and software solutions in the Greater Cincinnati area.  PCMS is a Microsoft Gold Partner who specializes in Cloud and On-Premise technology, including Office 365, SharePoint, Lync and Exchange.  Proven experts in Staff Aug, Helpdesk, and project based work.  My customer base includes companies such as Intelligrated, KAO, Great Oaks, Schulman, Hilltop Basic Resources, Luxottica, etc.  Ranked #1 in account growth and new sales.  Mentored new sales representatives Consistently met all activity-based objectives including client meetings, client lunches, candidate interviews, client interviews, and candidate submissions.  Responsible for over 1 million dollars in revenue.  Added additional billing consultants in the first month representing 25% of the company revenue.  The average bill rate was $150/hour with a 32% gross margin.         January 2011   to   January 2013     Company Name   City  ,   State     Business Development Executive        Responsible for selling IT services to the Cincinnati, Dayton and N.  Kentucky market.  I am also responsible for new and ongoing marketing initiatives.  Star Base specializes in 3 areas - IT Talent on Demand, Application Development and IT Strategy and Assessments.  We have had particular success in developing open source applications and in providing I.T.  Wellness Checks for our clients.  Work with major accounts like Luxottica, Great American, Standard Register, Toyota, Cincinnati Financial, Tri-Health and several other medium to small accounts across the tri state area.  Achieved revenues over $950,000 by acquiring new accounts and maintaining existing relationships in accounts in Cincinnati, Dayton and Northern Kentucky.         January 2008   to   January 2011     Company Name   City  ,   State     National Account Manager        Introduced the SupplyLink-Leads program to Building Product Manufacturers and National Building Distributors to generate and deliver real-time leads through the nation's largest network of construction plan rooms.  Achieve goals and position for long-term results, by selling consultatively, building account plans, identifying and developing leads, setting appointments, conducting account research, leading sales calls, and creating relationships that lead to new business opportunities for the company.  Consistently achieved over $500,000 in revenue annually increasing revenues year after year to companies such as Pella Windows, Caterpillar, Anixter, Gexpro, Rexel, Ingersoll Rand, Simplex Grinnell, etc.         January 2007   to   January 2008     Company Name          Account Manager        Identified opportunities, created strategic marketing plans, and sold project-based and value added information technology services to Fortune 100 clients.  Developed new buying relationships within customer base, and developed new clients through networking and cold calling.  Achieved $4+ million in revenue with a $760+K gross margin.  Full supervisory responsibilities for 30+ direct reports (average wage $78K) including Project Managers, Business Analysts, SQA Analysts, and Network and Software Engineers.  Consistently met activity-based performance objectives for business development and employee management.         January 2006   to   January 2007     Company Name   City  ,   State     Account Manager        Marketed and sold to Fortune 1000 clientele, project-based and value added information technology services.  Developed creative marketing plans, personal networking strategies and cold calling methodologies to convert prospects into new clients.  Met with ""direct reports' on a monthly basis to review assignments and probe for new opportunities; responsibilities included managing the consultants through performance reviews and compensation adjustments.  Consistently met all activity-based objectives including client meetings, client lunches, candidate interviews, client interviews, and candidate submissions.  Responsible for over 1 million dollars in revenue.  Added 10 additional billing consultants in just 9 months representing 25% of the company revenue.  The average bill rate was $85/hour with a 32% gross margin.         January 2001   to   January 2006     Company Name   City  ,   State     Account Manager        Contracted print and online media advertising for general contractors, specialty subontractors, suppliers and other entities supporting the building trade.  Marketed to and trained general contractors and corporate owners on utilization of the online free bid management tool that provided new project leads.  Grew territory by 212% and led annual sales growth.         January 1997   to   January 2001     Company Name   City  ,   State     Executive Account Manager        Developed and sold solutions based custom application development for medium to small businesses.  Hired, trained, and developed 3 sales representatives to sell products for training division.  Devised corporate marketing and business plans to maximize revenue and profit in the Cincinnati market.  Coached sales personnel on performance, tracked market penetration rates, and helped close sales.  Responsible for a $3.2 million objective and achieved 105% result for the full line of products and services.  Cincinnati Bell Yellow Pages Cincinnati Ohio.         January 1992   to   January 1997     Account Executive        Created and designed over 400 small to medium size business Yellow Page advertising programs.  Quota consisted of retaining revenue, building new business, on-boarding non-advertisers, and increasing existing revenue accounts.  Consistently met and exceeded sales objective by 150%.  Ranked #1 in account growth and #2 in new and non-advertiser sales.  Won several sales competitions to become a member of the Distinguished Sales Performance Club.  Mentored new sales representatives.         January 1990   to   January 1992     Company Name   City  ,   State     Account Executive        Started and implemented a sales strategy to compete selling services in the Digital computer maintenance business.  Top Digital Equipment sales performer in Cincinnati and Dayton.  Winner of numerous sales awards.  Increased billing base by 120%.         January 1987   to   January 1990     Company Name   City  ,   State     Major Account Executive        Sold and supported the total service portfolio including hardware, software, and network site services.  Exceeded all sales and revenue objectives by 125%.  Achieved top sales representative for three consecutive years.  Won ""Excellence Award."" Successfully established team-selling concepts.  Created and implemented services as part of the turnkey solution.          Education          Urbana University            Bachelor of Science  :   Business Administration Marketing    GPA:   GPA: 3.6/4.0    Business Administration Marketing GPA: 3.6/4.0          Skills    advertising, Application Development, Basic, billing, business development, business plans, cold calling, computer maintenance, hardware, consulting, clientele, client, clients, Financial, information technology, IT Strategy, employee management, managing, marketing plans, marketing, market, meetings, Exchange, Office, Windows, Network, networking, Page, performance reviews, personnel, profit, real-time, research, selling, Sales, strategy, strategic marketing, supervisory   "
BUSINESS-DEVELOPMENT,"         INTERNATIONAL BUSINESS DEVELOPMENT       Summary     Results-oriented International Sales and Customer Service professional with diverse background in management, international sales, marketing, logistics and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.       Highlights         Professional Ethics  Negotiation skills  Staff training and development  Project management  Territory forecasting    Work flow analysis  Product development  International Sales and Foreign Trade  Food and Beverage Industry Experience           Experience      International Business Development   11/2013   Ôºç   Current     Company Name     City  ,   State      Contacted new and existing customers to discuss how specific products could meet their needs.  Identified issues with existing marketing material to drive process improvements.  Identified, coordinated and participated in client relationship-building activities and meetings.  Answered customer questions regarding products, prices and availability.  Successfully prepared product and packaging for export readiness.         International Sales and Customer Service Manager   03/2007   Ôºç   10/2013     Company Name     City  ,   State      Successfully managed International customer service department by developing and maintaining excellent service to customers, establish and monitor procedures and service standards for export clearance.  Built excellent relationships with high net worth clients, consistently maintaining near 100% retention.  Optimized supply chain solutions to meet the requirements of the international business plan including evaluation of all modes of transportation, inventory, time to market, landed costs and customer requirements.  Managed all legal, regulatory, and shipping requirements and documents required for international movement of product and services.  Successfully trained and managed the export team to ensure perfect execution of shipment based on country requirements, customer's specification and incoterms.         Contracts Administrator/Customer Service   04/2004   Ôºç   10/2004     Company Name     City  ,   State      Aided in the preparation of contractual provisions, the administration of contract proposals and responsible for preparing bids.  Managed and organized the Returns Material Authorization department  Liaison between military customers, management and production.         Customer Service Representative   06/2003   Ôºç   03/2004     Company Name     City  ,   State      Acted as a liaison between customers, staff, and management.  Investigated and resolved customer requests and problems.  Tracked and expedited sales orders; ascertaining order accuracy.  Processed a range of financial transactions; maintaining accuracy and balance.         Customer Service and Logistics Manager   08/2000   Ôºç   03/2003     Company Name     City  ,   State      Successfully managed domestic customer service and logistics  operations nationwide to ensure fulfillment of shipping orders.  Reduced shipping costs by 20% by negotiating proposed pricing with both LTL and Full truckload transportation companies.  Conducted business development functions by obtaining international customers e.g., meeting at international tradeshows, US Commercial Services.         International Inside Sales Customer Service & Logistics Coordinator   08/1997   Ôºç   07/2000     Company Name     City  ,   State      Managed customer service and logistics operations while serving as a liaison between Japan, U.S., and Mexico divisions.  Prepared and provided financial and accounting reports to corporate headquarters.  Analyzed and reduced import, export costs by 15% by implementing various cost control measures and negotiating with various freight forwarders and trucking firms.  Provided support for set up of Maquila Factory in Mexico including initial inventory and asset control system.  Managed off-site employees - customer support, accountant and inventory control supervisor.Trained 12 new employees (accountant and logistics personnel) for U.S. operations.  Set up purchasing and sales functions as well as implemented accounting software and inventory system for company in U.S.         Office Manager/Bilingual Assistant   11/1996   Ôºç   08/1997     Company Name     City  ,   State       Assisted in maintaining department attorney personnel files with the utmost confidentiality.  Created and tracked all expenses and client account codes using QuickBooks.  Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.  Coordinated office workflow, e.g., timelogs for Attorneys, scheduling appointments.  Acted as liaison between clients, vendors and attorneys.          Marketing Clerk   07/1995   Ôºç   10/1996     Company Name     City  ,   State      Updated Market Share report and prepared Top 400 individual vendor profile.  Controlled product marketing literature inventory including its distribution as well as of promotional prizes and flyers for the sales department.  Responsible for data entry of promotions/spiffs and business correspondence on a current basis.  Coordinated departmental workflow, e.g., scheduling meetings for vendor conferences.         Marketing and Export Assistant   08/1994   Ôºç   06/1995     Company Name     City  ,   State      Collaborated with production and senior management to ensure customer satisfaction with services rendered.  Investigated and resolved logistics issues, requests, and problems.  Processed all applicable financial transactions while initiating new sales orders.  Interacted with international/domestic customers and vendors.  Translated medical marketing materials from English and French into Spanish.         Administrative Assistant and Customer Service Representative   01/1992   Ôºç   07/1994     Company Name     City  ,   State      Directed multi-functional interface between sales, senior management, and finance.  Served as primary point of contact between international and domestic suppliers and end users.  Successfully and efficiently controlled short life span product inventory limiting possibility of overstocking while preventing stock outs.         Education          Associate of Arts  :  Irvine Valley College   -   Managerial Finance and Accounting    City  ,   State                  Bachelor of Arts  :  Autonomous University of Guadalajara   -   Accounting    City  ,   State  ,   Mexico                Certificate  :  State of the Arts Business Works   -   Inventory Control and Order Data Entry    City  ,   State                  Certificate  :  8th and Walton   -   Selling to Walmart Mexico and Central America    City  ,   State              Skills     Fluent in oral & written Spanish, reading competency in French, proficient in Microsoft Word, Excel, PowerPoint, and Outlook. MAS90, MAS200, Greatplains.    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT SPECIALIST       Summary     Dynamic and reliable Banking Professional with 15 years of retail banking, customer service and consulting experience.  Many years as a Trainer has instilled an ""adapt and connect"" way of thinking, always ready for the ever-changing industry of banking.        Highlights          Management  Customer Service  Sales  Analytical       Presentation  Training  Coaching  Creative Solutions            Accomplishments     -Selected as a member of various corporate projects at IBC Bank, First National Bank, PlainsCapital Bank.  -Elected Board President for a community involvement organization.  -Selected as a member in Edinburg Leadership Class XX.  -Served as project chair for numerous community outreach events.       Experience      Business Development Specialist   11/2014   Ôºç   Current     Company Name     City  ,   State       Served as liaison between credit union and major local vehicle dealership.   Serve as key component in their solution to the lack of indirect lending.   Initiate lending processes for the purchase of used and new vehicles for prospective members and follow through to the close of loan.   Cross-sold other convenient bank products meant to gain prospect's entire financial relationship.          Owner/Partner   07/2011   Ôºç   Current     Company Name     City  ,   State       Mr. Mister is a privately created and privately owned by my Brother, Father, and I to meet the cooling needs of the residents of South Texas.    Mr. Mister designs, installs and maintains customized high-pressure mist cooling systems.   Mr. Mister also will provide mist cooling solutions for rental clients for outdoor events.           Vice President- Regional Training Manager   09/2013   Ôºç   03/2014     Company Name     City  ,   State       Coordinated training schedules for new/ existing employees (400+).  Managed a team of 3 trainers.  Responsible for executing corporate training goals.  Managed day-to-day department needs.  Participated in coordination and execution of FI conversion and training.          Vice President- Training Manager   01/2013   Ôºç   09/2013     Company Name     City  ,   State       Developed and Implemented new training strategy.  Created various training paths for various departments.  Authored training courses with training materials.  Coordinated training schedules for new/ existing employees (400+).  Managed a team of 3 trainers.  Managed day-to-day department needs.          Commercial Sales & Services Consultant   05/2012   Ôºç   01/2013     Company Name     City  ,   State       Sold convenient commercial products to businesses such as ACH generation, Remote Deposit Capture, Positive Pay, etc.  Analyzed internal reporting to identify sales opportunities from existing commercial customers.  Cultivated external sales opportunities by visiting prospects and sharing benefits of commercial products.  Conducted sales presentations to prospective and existing clients.  Provided training to clients and bank employees.  Provided product support to clients.          Cash Management Officer   03/2010   Ôºç   05/2012     Company Name     City  ,   State       Sold convenient commercial products to businesses such as ACH generation, Remote Deposit Capture, Positive Pay, etc  Utilized referral software to track and provide updates to employees.  Visited bank branches to train employees on referral process and how to recognize sales opportunities.   Analyzed internal reporting to identify sales opportunities from existing commercial customers.  Cultivated external sales opportunities by visiting prospects and sharing benefits of commercial products.  Conducted sales presentations to prospective and existing clients.  Provided training to clients.  Provided product support to clients.          Regional Training Manager   01/2008   Ôºç   03/2010     Company Name     City  ,   State       Oversight of the regional training program in accordance with Corporate Training and Corporate Human Resources.  Responsible for training completion of 400+ employees.  Monthly training calendars were created and published to accommodate trending needs.  Managed annual compliance training.  Managed staff of 4 trainers included scheduling, development, observations and evaluations.  Participated in various corporate projects and committees.          Regional Trainer   04/2004   Ôºç   01/2008     Company Name     City  ,   State       Served as a key resource in employee development.  During this period most course offerings within the training program were mastered.  Involvement was sought by the corporate office on a variety of tasks that ranged from course authoring to program roll-outs.  Courses were delivered with an emphasis on sales and customer service.  Type of courses taught included: Teller policies and procedures, New Account policies and procedures, core systems training, customer service training, sales training, product and services training, special projects training.          CTR Processor   01/2004   Ôºç   04/2004     Company Name     City  ,   State       Consolidated high dollar transactions for depositors from all branches within region to accurately report cash transactions through Currency Transaction Reports.  Audited CTR Reports from branch staff.  Crucial deadlines met.          Teller Supervisor   04/2001   Ôºç   01/2004     Company Name     City  ,   State       Supervised staff of 7 tellers.  Employee development: Mentoring, Coaching, Training,  conducting performance reviews, delivering disciplinary actions, enforcing company expectations.   Managed day-to-day department needs: creating employee schedules, managing staff relations.  Resolving customer complaints.  Researching transaction errors.  Performing teller and branch audits.  Communicating pertinent issues with upper management.  Running a cash box as needed.          Teller/ Specialty Teller   08/1999   Ôºç   04/2001     Company Name     City  ,   State       Nurturing relationships while processing customer and non-customer transactions.  Teller duties: cash balancing, cash transactions, negotiating on-us and transit checks, payments, processing GL transactions, issuing monetary instruments, etc.  The duties of a Specialty Teller were added to the previous Teller position.  Food Stamp Processing  Foreign Exchange Processing.  Foreign and Domestic Collections processing.          Education       2012   Bachelors  :  American Intercontinental University   -   Business Management - Marketing    City  ,   State  ,   US     Coursework in Business Management with a concentration in Marketing.         Skills     Computer, Interpersonal, Customer Service, Analytical, Relationship Driven, Training, Presentational, Sales    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER       Professional Summary    Experienced, driven and successful Sales Professional recognized for consistently growing sales revenues and profitability. Frequently selected by management to open new territories and rapidly develop sales pipelines through the use of innovative and imaginative sales and marketing programs that achieve maximum market exposure and penetration. Parlays commitment to community and passionate for causes supported into strong networking and business alliances. Proficiencies: Solution Based Sales  Key Relationship Management  Business Development  Project Management  Product Knowledge Territory Management  Customer Education & Training  Marketing & Brand Positioning  Stakeholder Engagement      Skills                    Work History     09/2013   to   08/2014     Business Development Manager      Company Name   ‚Äì   City  ,   State      Provided leadership and drove sales for organization providing workforce solutions to Aerospace & Defense, Engineering,.  Government, Health Care, Life Sciences, Information Technology and Telecommunications industries.  Accomplishments: Consistently grew sales revenues and profitability Extend coverage of Indianapolis office to cover Midwest region Rapidly developed the sales pipelines with innovative and imaginative sales and marketing programs.        01/2012   to   01/2013     Network Solutions Consultant      Company Name   ‚Äì   City  ,   State      Provided sales and leadership expertise to various departments including mentoring junior sales staff enhancing organizational sales for organization catering to Information Technology industry in providing staffing solutions.  Accomplishments        01/2011   to   01/2012     Relocation Consultant      Company Name   ‚Äì   City  ,   State      Served as recognized expert and solutions partner to clients of leader in the relocation industry in National Account and Commercial Relocations while managing contract administration and compliance for book of business.  Accomplishments        01/2006   to   01/2008     Director      Company Name   ‚Äì   City  ,   State      Motivator, driver and sales champion for leader in the LTL and TL business as well as kiosk delivery and installation.  setting and maintaining bar for National and Commercial accounts were maintained at high level of customer.  satisfaction within client expectations, timelines and budgets.  Accomplishments        01/2005   to   01/2006     Commercial Relocation Consultant      Company Name   ‚Äì   City  ,   State      Provided Commercial Relocation Management sales and management expertise for three locations ensuring smooth.  relocation services.  Generated sales in the areas of Household goods, National Accounts and Commercial relocations.  Effectively penetrated markets, sought out and acquired new clients.  Successfully introduced and facilitated new marketing techniques in coaching junior staff.  Increased sales within assigned territory, for a total of $400,000 in new revenue.        01/2004   to   01/2005     Relocation Consultant      Company Name   ‚Äì   City  ,   State      Led teams, managed projects and provided relocation management services that increased the effectiveness of sales staff in support of leading company with locations in IN, KY and OH.  Accomplishments        01/2002   to   01/2004     Regional Manager      Company Name   ‚Äì   City  ,   State      Expertly provided COD Sales, National Account Sales and Commercial Sales in Indianapolis, IN marketplace and.  surrounding states (OH, MI, KY, TN and IL) for leading relocation organizations for Mayflower in the United States.  Worked with both domestic and international relocations generating gross sales exceeding $500,000.  Assisted in the training of all new laborers and project managers on proper policies and procedures for commercial relocations.  Developed effective and innovative Customer Relationship Management and marketing techniques.         Education          Associate's degree  :   Early Education     Ashford University   -   City  ,   State               Bachelor of Science  :       Ashford University   -   City  ,   State           Skills    billing, book, budgets, coaching, contract administration, Customer Relationship Management, CRM, client, clients, Client liaison, customer
satisfaction, customer service, delivery, directing, Government, Information Technology, invoicing, leadership, Managing, marketing, Market, mentoring, office, organizational, policies, Project Management, Relationship management, RFP, Sales, sales and management, staffing, Telecommunications, training programs, Author      Additional Information      Community Leadership Rock Steady Boxing, Volunteer Coach for program designed to provide betterment of life for boxers diagnosed with Parkinson's. Assisted with the distribution of sponsorship information to contacts as well as annual table captain for two personal tables. Junior Achievement of Indianapolis, Volunteer for JA of Indy as well at BizTown as a mentor to students. Families First, Volunteer and hold seat of Advisory Council Board Member. Helped gain donated items for silent/live auction at annual event. Helped with set up and organization of annual event. Christian Chamber of Commerce, Yearly sponsor of monthly lunch series MyComputerCareer.com, Guest Speaker discussing importance of LinkedIN and possible advantages and disadvantages of social media in the job marketplace Cardboard Box Ministries, Mentor to organization and currently hold seat on Board of Directors      "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT SPECIALIST/AE       Professional Summary    I am an exceptionally creative and results-driven marketing professional with over 20 years of successful experience covering the entire gamut of the industry. I am extremely adept at all levels of communication; work extremely well independently or as part of a group, while possessing strong supervisory, organizational and staff management skills. I am experienced in all related design, database/analysis and presentation programs and have extremely strong media identification, planning and negotiation skills-with a solid history of success in targeting primary demographics. I possess exemplary project management, budgetary and analytic skills and bring a rare mix of right-brain creativity and left-brain organizational skills to the table, and am currently seeking a challenging position within my field of proven expertise. Extremely adept at multi-tasking-with the ability to effectively juggle multiple projects and deadlines Experience in developing metrics and methodologies to assess campaign effectiveness and ROI statistics Strong media identification, negotiation, planning, campaign creation, production and assessment skills Highly-experienced in all phases of print production, including: design, negotiation, press checks, pre-press and print operations Highly-experienced in all phases of media planning, budgeting, negotiation, trafficking and assessment Highly-experienced in all phases of television and radio campaign production and development Experienced in forging and strengthening high-value business relationships Building and creating cross-functional teams within a supportive environment to maximize efficiencies Development of co-op advertising/marketing initiatives within non-competing industries Experience in preparing and delivering statistical and consumer trend reports to C-level company executives Extensive background art directing photo shoots-both in-studio and on-location Extremely battle-tested in crisis management and creative problem solving Microsoft Office (Word, Excel, PowerPoint, etc.) Highly-experienced in PageMaker, InDesign, QuarkXPress, as well as all other layout/design programs Highly-experienced in Photoshop - as well as most other graphics programs Exemplary staff motivation/development/management skills Experience on both sides of the media negotiation table (client/media) Highly-developed interpersonal and presentation skills / superior writing and editing skills Strong work ethic       Skills                    Work History      BUSINESS DEVELOPMENT SPECIALIST/AE     09/2012
                                to   07/2014      Company Name   ‚Äì   City  ,
                              State      Develop new business and manage existing accounts for #1-rated KESQ-TV / kesq.com.  Maintain relationships and service new and existing advertisers; continue / increase KESQ spending levels.  Sell and execute commercial schedules, in-content sponsorships, internet/mobile digital projects and packages.  Compile and present comprehensive and creative sales presentations to ad agency media buyers, corporate marketing directors and business owners after assessing their current marketing initiatives to determine targeted best potential customer/patient/client base and potential return on advertising investment.  Act as media specialist for clients.  Complete requested reports in an accurate and timely manner.  Have thorough understanding of the station's websites, programming and competitive advantages in the market.  Represent the station in a professional manner in all matters.  Operate independently and as part of multi-station group.  Initiated market research studies and analyzed findings.  Directed and coordinated marketing activities and policies to promote products and services.  Developed and implemented campaigns for email, online advertising, search engines and direct mail.  Defined and tracked campaign effectiveness and adjusted strategies accordingly.         DIRECTOR OF MARKETING & ADVERTISING     01/2004
                                to   01/2012      Company Name   ‚Äì   City  ,
                              State      Responsible for all aspects of company branding, marketing, promotions and advertising.  Research, plan, propose, budget, execute and assess all retail (and B2B) marketing, collateral, and support services for three branded entities within a 12-showroom chain.  Negotiate all media contracts, conceptualize and produce all TV and radio commercials.  Conceptualize and produce all monthly CRM and direct mail campaigns, including mail list identification and procurement as well as campaign analysis.  Supervise web site construction, development, PPC/SEO initiatives, design report detailing web activity, create monthly reports utilizing Google Analytics, Clicky, etc.  to ascertain campaign efficiency, web traffic and sales percentages and identify emerging industry trends to Company President.  Design all reporting methodologies and metrics to quantify and qualify sales figures, media effectiveness, store traffic, closing ratios, ROI, ROO, and present results to company president on a weekly basis.  Prepare, allocate and manage multi-million dollar annual budget including development of vendor co-op programs.  Conceive, research legal implications and regulations, negotiate and implement promotional contests, raffles, value-added giveaways, etc.  Write speeches, press releases news articles, and ad copy.  Working with Company President and General Sales Manager select products for ad inclusion and design ads, circulars, POP/POS materials, external and environmental signage/graphics, etc.  Train, supervise and manage department staff.  MAJOR ACCOMPLISHMENTS: Increased same-store sales 28%, average ticket 16% and increased vendor co-op payments over 600% in first 18 months.  Proposed, researched and supervised development Company's e-commerce website.  Developed all PPC/SEO initiatives, designed report detailing web activity, created monthly reports utilizing Google Analytics, Clicky, etc.  to ascertain campaign efficiency, web traffic and sales percentages and to identify emerging industry trends to Company President Re-branded upscale Legacy showroom to more affluent demographic, including revamp of all in-store, TV and print materials.  Interviewed and identified new spokesperson-write, direct and edit all TV commercials, with 68% of all customers now reporting TV as primary reason for store visit.  Increased Hispanic customer-base from 7% to 19% and Asian customer base from 4% to 12% with targeted ethnic marketing campaigns utilizing grass roots marketing, social marketing, ethnic media, etc.  Conceive, write, script video, select and supervise voice over talent, edit, distribute and handle all traffic responsibilities for all of company's radio and TV commercials (on a budget of $3,000 or less for 30-second TV spots).  Produce 2-3 TV commercials and 5-7 radio spots per month for over 7 years.  Saved company hundreds of thousands of dollars per year by negotiating (and re-negotiating) broadcast and cable TV, radio, newspaper and direct mail contracts.  By most accounts, delivering rates in every medium that represent that vendor's lowest rates.  Researched, proposed and installed TRAX system to deliver company's first accurate store traffic and closing rates.  Designed and deliver weekly reports on closing ratios, cost per lead, etc.  Research, propose, write, design, track and maintain all company's CRM initiatives.  Conceive, plan, budget, negotiate with associated vendors/insurance companies and design all advertising/marketing campaigns for all company sales events/promotions.  Adept at bringing in product vendors co-op dollars to defray part, if not all of the associated costs.  Identify and negotiate branding sponsorships with Angels, Lakers, Ducks, etc.-and by negotiating pass-through rights, was able to offset 85% of costs via vendor participation.  Company selected as retail furniture industry's ""2007 Retailer of the Year"" by WHFA in recognition of "".innovative marketing promotions/campaigns."".         CREATIVE MARKETING DIRECTOR     01/1998
                                to   01/2004      Company Name   ‚Äì   City  ,
                              State      Provide creative marketing / communications solutions and strategies from concept to final production (through distribution).  Including work on: media planning and placement; product and image brand management; franchise campaign development; regional, national and international ad campaign development.  Partial client list: Columbia Pictures, Fox Sports, F/X, Heal The Bay, Sony Pictures Entertainment, NBC, Closets By Design, Los Angeles Dodgers, Earl Scheib, Environmental Enterprises, Western Nonwovens, Inc., etc.  MAJOR ACCOMPLISHMENTS: Established Sony Pictures Entertainment in-house design department.  Created Sony Pictures Entertainment's corporate newsletters (corporate, syndication & environmental) as well as working on corporate communications and studio projects, film promotion, TV syndication campaigns, etc.  Proposed and created proactive campaign diffusing community reaction to Sony Pictures Entertainment's building expansion plans.  Developed successful franchising campaign for Closets By Design (taken from 3 to 27 locations) Created turnkey ad programs for Closets By Design franchisees Ran day-to-day operations and new client acquisitions for successful ad agency Earl Scheib same-store sales increase of close to 20% with development/release of new creative Placed ""retro"" Earl Scheib TV spots on Nick at Night at no cost to company Developed Earl Scheib's highly effective Hispanic marketing campaigns Increased creative appeal/effectiveness of Earl Scheib print ad campaigns Synchronized rollout of Earl Scheib national & regional advertising campaigns for all 150 locations.         ADVERTISING AND MARKETING DIRECTOR     01/1993
                                to   01/1998      Company Name   ‚Äì   City  ,
                              State      Conceptualized, wrote, designed, and produced advertising and marketing campaigns and materials for the entire company.  Coordinated and ran day-to-day marketing advertising operations for all 25 company-owned and all 21 franchise offices, supervised all corporate advertising needs, as well as direct responsibility for individualized ad campaigns for over 1,200 sales agents.  Fred Sands ranked as the nation's 7th largest real estate company-and only non-national company to break into top ten-during my tenure.  Re-negotiated all L.A.  Times contracts - effectively saving company 24% in costs Conceived and created marketing department's employee development program Conceptualized, supervised and marketed Sand's highly successful Home Auction program Created Fred Sands University course materials, marketing strategies and collateral Created new revenue stream for the company by designing new home marketing materials for new home developments.         PUBLICATION DESIGNER / EDITOR     01/1988
                                to   01/1993      Company Name   ‚Äì   City  ,
                              State      Responsible for the writing, editing, graphic design and production of university catalogs, ads, academic books, professional journals, direct mail campaigns, annual reports, newsletters as well as computer-generated presentation materials.  Created fund-raising campaigns; coordinated special event coverage, photography, and logistics; designed museum and exhibition signage and promotions, etc.         Education      BA  :   Journalism / Marketing            -
                            State       Journalism / Marketing       Skills    academic, acquisitions, ad, ads, advertising, ad copy, agency, B2B, brand management, branding, broadcast, budget, cable, catalogs, closing, com, competitive, concept, content, contracts, corporate communications, CRM, client, clients, designing, direct mail, e-commerce, editing, edit, film, fund-raising, graphic design, graphics, image, insurance, legal, logistics, marketing strategies, marketing, market, marketing / communications, marketing materials, materials, media planning and placement, mail, negotiating, newsletters, newspaper, photography, POS, presentations, press releases, procurement, programming, promotion, radio, real estate, reporting, Research, retail, sales, Sales Manager, script, speeches, s 7, TV, employee development, video, web site, website, websites, articles, annual reports      Additional Information      /  Client  reference  / General Air Conditioning & Heating / 2 years
-Extensive portfolio, commercial reel, salary information, and stellar recommendations available upon request-     "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT DIRECTOR       Summary    I am looking for a challenging Business Development position that will utilize my
knowledge and passion for sales while leveraging more than twenty years of relationship
building.      Highlights           Strong interpersonal skills including rapport building, listening, social versatility, courtesy and concern.  Solid sales call skills with proper preparation disciplines. This includes the ability to determine and communicate a clear meeting purpose, question to identify needs, frame solutions in the context of value to the client, gain agreement to potential solution fit and gain closure on next steps.  Solid communication skills including the ability to present an accurate and compelling overview of benefits, accomplished by using relevant examples of other client's experiences, convincing the client of the value proposition, and constructing a solid proposal that is perceived by the client as responsive to their needs.  Ability to develop winning sales strategies by taking into consideration key client factors such as compelling event(s), critical success factors, stated and non-stated requirements, and the decision making landscape.  Ability to access appropriate client executives by making solid presentations and constructing proposals that address C level issues in clear, concise, jargon-free language.  Ability to drive the sales strategy with an opportunity plan that includes specific sales objectives, appropriate strategies, and detailed tactics.  Ability to anticipate the strategies employed by each competitor and the skill to craft successful, proactive solutions for winning the business.  Ability to utilize the client organization chart to understand their formal structure and individual roles in the buying process.  Ability to create a relationship strategy for each key player that effects or is affected by the outcome of the buying decision.   Armchair Media (Atlanta Ga.) Director of Business Development (July 2009 ¬≠  March 2012)  Attracting new clients, developing current clients and penetrating existing markets to grow Armchair  Media's client base. Focusing on over arching digital strategies and implementation plans for Fortune 500 companies.  Intelligence gathering on clients, target prospects and industries to inform and support pursuit efforts.  Develop ongoing improvements to the process of prospecting, qualifying and closing key accounts.  Attend and develop market presence through networking/involvement with key associations, TAG, WIT, (Careers In Action Advisor), AIMA (Board Member), AMA, Vistage International (Key Executive Member), among others.  Work with Strategist to effectively manage accounts, develop growth plans and opportunities within existing clients while delivering superior customer service.  Consistently exceed sales goals; demonstrating focused sales efforts, leadership, and a solid understanding of the Armchair value proposition.  Closed 2.5 Million in sales within the first calendar year.  Work with senior management as part of the planning team to develop company growth plans, define strategies for divisional input and task to accomplish goals.  Develop presentations and execute agency overviews to potential clients.  Focus on new business opportunities generated through a number of prospecting and traditional business development channels including, targeting fortune 500 clients and interactive market leaders.  Proposal development, submittal and follow-up  Develop and maintain client relationship, including meeting with representatives of existing and potential clients to collaborate and communicate over arching online brand strategy, core capabilities and to discuss potential projects proposed by Armchair Media or client.  Manage the delivery of client service and business development strategies for all key clients  Secured new clients for Armchair including but not limited to: CNN, Turner, Cartoon Network, Coca-Cola, Phillip-Van Heusen, Disney, The College Board and The Weather Channel  Key Skills:  Relationship management and interpersonal skills  Communication, influencing and negotiating skills  New Business strategy development and Implementation  Project management if or when needed  Presentation skills  Research and Report writing skills  Problem solving and decision making  Coaching & People relationship management (internal and external)  Key Attributes:  Professional and positive approach  Self motivated  Strong in building relationships and able to communicate at all levels  Team player  Dynamic and Creative  Definition 6 (Atlanta Ga.) Business Development Executive (March 2008 to July  2009)  Consultant and sell services to include on-Line Media, Interactive Marketing, Web Traffic Analytics, SEO/SEM, Websites, Usability, Hosting and Managed Services, Intranets, E-mail marketing and Social Media.  Acquire new clients for Definition 6 to include: Scientific Games, Mitsubishi Electric, Cox Communications, and Humana Health Care, among others.  Develop ongoing improvements to the process of prospecting, qualifying and closing key accounts.  Attend and develop market presence through networking/involvement with key associations, TAG, WIT, AIMA, AMA among others.  Work with Client Services/Account Managers to effectively manage accounts, delivering superior customer service.  Consistently exceeded sales goals, demonstrating focused sales efforts, leadership, and a solid understanding of the Internet advertising environment.  LBi Atlanta (Formerly Creative Digital Group (Atlanta Ga.) Director of Client  Development (January 2005 to  October 2008)  Consultant and sell services to include, Interactive Strategy & Branding, Emerging Technologies, Rich Media and SEM/SEO.  Acquire new clients for LBi to include: UPS, The Home Depot, ING Financial Services, Cox  Communications, Georgia Pacific, Humana Health Care, among others.  Work with Client Services/Account Managers to effectively manage accounts, delivering superior customer service.  Consistently exceeded sales goals, demonstrating focused sales efforts, leadership, and a solid understanding of the Internet advertising environment.  Closed more than 2 Million in sales within the first calendar year, peak year of sales totaling 3.5 million.  Develop client relationship, including meeting with representatives of existing and potential clients to collaborate and communicate over arching online brand strategy, core capabilities and to discuss potential projects proposed by LBi Atlanta or client.  VTA/Play (Atlanta, Ga.): Director of Sales and Marketing (September 2003 ¬≠  October 2005)  Develop marketing strategy for all rich media services, print design and marketing services and broadcast media services.  Create all proposals and presentations of services and present concepts to clients (Coca-Cola, Ciba  Vision, Home Depot, CNN, Zoo Atlanta, etc).  Work closely with Clients in conjunction with editors, rich media specialist and designers to ensure proper direction for projects.  Communicate with clients on daily basis for project updates, scheduling and feedback.  Work with marketing specialist to hold round table meetings and conduct client interviews in an effort to better understand current market position and desired outcome.  Vertis Inc. (Atlanta Ga.): Account Executive (August 1998 ¬≠ September 2003)  Prospect for new clients and opportunities (selling, photography services, package design, print advertising, and direct mail).  Service current customers while cultivating new projects.  Work with designers to ensure deadlines are met and creative directions are followed. Attended press checks to ensure all brand guidelines and standards were met.  Communicate with client to maintain expectations on photo shoots, concept presentations and objectives.  Work with client's marketing group to identify needs and create execution plan (Coca-Cola, Home Depot, etc.)  Additional Experience (1995 ¬≠ 1999)  Account Executive / Conway Southern  Territory Manager / Averitt Express  Sold transportation and logistical solutions to local large and mid size businesses.  Responsible for managing existing accounts, cold calling and prospecting for new accounts within Fulton, Gwinnett and DeKalb counties. Additionally called on and developed the South Florida markets.              Experience      Business Development Director   03/2012   to   01/2014     Company Name   City  ,   State       Responsible for creating brand awareness within the defined market, building relationships with key executives, developing/pursuing leads, and assisting consultants with qualifying and winning opportunities.  Assisted Managing director with recruiting efforts (On-Campusrecruiting from major universities, LinkedIn Recruiter).  Responsible for creating strategic and tactical plans to uncover and close a range of revenue projects.  Development and implementation of target account pursuits as well as current account development plans.  Training of consultants on tactics and strategies for farming accounts and identifying new business opportunities.  Infiltrating and influencing decision-makers at the highest levels within the account.  As the BDM I leverage these relationships to introduce SEI, create and pursue selling opportunities.  Management of demand generation activities, i.e., working with the consultants and delivery groups to determine the solution details and approach.  This requires teamwork, fostering of relationships, and developing consensus.          Education      Associate of Arts  :   Health Science   1999       Palm Beach Community College   City  ,   State       Health Science        Skills    photo, advertising, approach, agency, benefits, brand strategy, brand strategy, Branding, broadcast, business development, Business strategy, C, closing, Coaching, cold calling, Strong interpersonal skills, communication skills, interpersonal skills, concept, concise, Consultant, Client, Clients, customer service, decision making, delivery, direct mail, direction, E-mail, senior management, Financial, Focus, frame, leadership, listening, Director, Managing, marketing strategy, marketing, market, meetings, access, negotiating, Network, networking, next, package design, peak, photography, presentations, Presentation skills, press, print advertising, print design, Problem solving, Project management, proposals, Proposal development, proposal, Express, rapport, recruiting, Recruiter, Relationship management, Report writing, Research, selling, Sales, scheduling, Scientific, Self motivated, Strategist, Strategy, strategic, teamwork, Team player, transportation, Vision, Websites   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT REPRESENTATIVE       Career Focus    Position in sales, sales management, or account executive roles      Key Skills          Customer communications     Prospecting and cold calling      Upselling and consultative selling           Account management   Delivering Value Proposition  Proven sales track record            Accomplishments      4 time Stars Trip recipient (highest percentage to quota)  Named End of Quarter Super Star (Q1 2015)  One of two members in the 200 club (200% to quota)  Member of Team of the Month (Dell)  Dell record for most calls in a day (115)  Voted most outstanding graduate in the department by faculty (Colorado State University)  Emerging Leaders Program certified  Employee of the Month (July 2017)        Experience      Business Development Representative     01/2017   to   Current      Company Name   City  ,   State      Directly supports the outside sales team  Percentage to quota last 3 quarters: 133%, 144%, 200%  Responsibilities: generating meetings with potential clients, running discovery calls, and¬†moving deals through sales stages  Specific focus on penetrating companies with $100 million annual revenue or more  Directly reports to VP of Global Strategic Sales  Have secured 2 meetings with CEOs  Daily tasks might include: in-person meetings, conference calls, cold calling, cold emails, LinkedIn marketing, networking, data extraction, and attending trade shows         Senior Sale Representative and Team Lead     07/2013   to   01/2017      Company Name   City  ,   State      Senior Sales Rep for Dell -- 3+ years  APOS Large Institution segment  Responsible for New England, Northeast, and Southern sales territories  Percentage to quota the last nine quarters: 201%, 116%,¬†226%, 80%,¬†100%,¬†64%,¬†129%,¬†98%,¬†106%  Last quarter's quota was $2.3 million  Took on team lead duties that includes territory reviews, escalation management, sales training, new hire training, team forecasting, and high level management analytics¬†  Closed deals exceeding $1,000,000 in margin/revenue  Regularly on calls with VPs, CIOs, and IT Directors  Work with companies such as Miami Stock Exchange, Icahn, Hershey, Waste Management, Take Two Interactive, Workday, SalesForce, Sirius XM, Samsung, Benjamin Moore  Well versed in conference calls, email sales, phone based sales, weekly forecasting, lead generation, sales reporting, weekly territory reviews, and any other sales related tasks¬†  Helped revolutionize warranty renewals for the Dell LI segments by¬†utilizing our Flexible Billing Program to drive higher revenue totals and margins   I have taken on an extra work load starting in January 2016 as a sales manager in training   Introduced a new categorized email system that is now being implemented on several teams¬†  Trained teams in the Philippines on sales process tactics           Social Media Coordinator     06/2013        Company Name   City  ,   State      Social media coordinator for Country Jam 2013 in Grand Junction  In charge of the festival's social media efforts (Facebook, Instagram, Twitter)  Other tasks included setting up displays, talking to clients of Major Mortgage, photographing the musicians, and other necessary tasks backstage         Server     05/2011   to   06/2012      Company Name   City  ,   State      Went straight into server position without prior experience  Held position for over a year  Strongest quality for the job was my ability to maintain full customer satisfaction even when under pressure  Was chosen as server of the month         Education        Journalism and Technical Communication   December 2012     Colorado State University   City  ,   State       Journalism and Technical Communication  ‚Äã Minor in  Business Management           Personal Information     I am an avid golfer, s ports fan,  ¬†music collector, DJ/producer, s  kier, f  itness enthusiast, and proud Coloradoan¬†     "
BUSINESS-DEVELOPMENT,"         STAFFING BUSINESS DEVELOPMENT MANAGER       Summary    Results-oriented Business development professional with a 10-year track record of surpassing sales quotas within highly competitive markets across a broad range of industries. Exceptional communicator with a consultative sales style, success in leading effective strategies to improve problem-solving abilities, and a keen client needs assessment aptitude. Aggressively identify opportunities, develop focus, and provide tactical business solutions. To be a part of a growing organization utilizing my business development sales experience, management, and problem-solving skills to increase profits and bolster growth.          Experience      Staffing Business Development Manager     Dec 2015   to   Current      Company Name   Ôºç   City  ,   State     Develop new business partnerships with behavioral health facilities, healthcare clinics and special education schools.  Actively identify and generate leads through strategic sales and marketing plan.  Heavy outbound cold calls targeting employers that are hiring to market internal top talent.  Research decision makers in each department to introduce services and setup meeting to present solutions.  Analyze available staffing resources for most efficient placement based on enterprise needs, peer-unit needs, and unit needs.  Devise and execute strategic recruitment plans aligning with company's recruitment strategy.  Maintain ongoing follow-up with prospective clients both in person and by phone.  Continuously evaluate businesses to determine which staffing scenario would be suitable for clients overall staffing objective.  Promote team effectiveness through orientation, on-going training, and performance feedback.         Business Development Manager     Apr 2010   to   Dec 2015      Company Name   Ôºç   City  ,   State     Identified new business opportunities through cold calling, strategic research and development.  Established innovative ideas on how to increase enrollments by building stronger rapport and executing a consultative sales strategies.  Held educational seminars, webinars and networking events to educate prospective students and professionals on the behavioral programs we offered.  Developed academic plans for degree or certificate completion in accordance with the university's guidelines.  Recruited qualified applicants for admissions to the University in accordance with the state and federal accreditation.  Maintained sales progress, conversion and related reports on a weekly basis.  Analyzed market trends and developed strategies to grow business relationships within territory.  Designed, planned and negotiated terms on partnership agreements as well as researched competitor events to identify their strengths and weaknesses in order to become more knowledgeable and be able to handle overcome objections.         Area Manager     May 2001   to   Apr 2010      Company Name   Ôºç   City  ,   State     Managed 10 sales executives and assisted in the hiring process of new team members.  Trained new employees to ensure higher productivity by applying strategic sales initiatives.  Coached, developed and promoted team members based on productivity.  Drove operational efficiency to help minimize risk and protect the stores assets by managing inventory count.  Monitored daily sales activities and contract negotiations to ensure goals are being met with accordance of the leadership expectations.  Exceeded sales goals every month during an economic downturn.  Reviewed financials, contracts and sales records to ensure proper compliance.  Handled all escalated customer issues, evaluated client satisfaction results by creating strategies to maintain business relationships and finding effective ways to lower down churn and increase subscribers.         Education and Training      Bachelor of Science  ,   Business Management   June 2008     University of Phoenix   Ôºç   City  ,   State     Business Management       Skills    academic, behavioral health, Budgeting, Coaching, cold calling, contract negotiations, contracts, conversion, Customer Relationship Management, client, clients, financials, Forecasting, Functional, hiring, Human Resource, inventory, Leadership, managing, marketing plan, market trends, market, Marketing, Negotiations, enterprise, networking, progress, rapport, recruitment, Research, Sales, seminars, Staff Development, staffing, strategy, Strategic, phone   "
BUSINESS-DEVELOPMENT,"         GLOBAL BUSINESS DEVELOPMENT MANAGER/MARKETING       Summary     Professional Account Manager trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationships.        Skills          Prospecting and cold calling  Strategic account development  Team building expertise  Proven sales track record   Strong communicator  ¬†      Skilled in MS Office  Strong interpersonal skills  Relationship selling  Product training and placement  Strong deal closer  Exceptional customer service skills            Accomplishments      Established thirty new accounts in a single year through successful business development/management skills. A company record. (GigaSpaces Technologies) ¬†‚Äã‚Äã¬† ‚Äã    Turned a one thousand dollar a year territory into a one million dollar territory in just a little under 2 years. (Buzz Food Service)‚Äã    Earned the 2012  ""Spirit Of Generosity Award ."" Given once a year to a salesperson who demonstrated an outstanding commitment to customer service in a way that improved both company reputation and work environment. (Buzz Food Service)    Master of Brand Advantage/Master's level meat course. (Buzz Food Service)      ¬†  2006 Employee of the Year, Education, Employment and Training Department. (Goodwill of the Kanawha Valley)¬†        Experience      Global Business Development Manager/Marketing   09/2015   Ôºç   Current     Company Name     City  ,   State        Grew customer base from  10  accounts to  35  accounts in  a year's¬†time .     Established over 30 new international sales relationships.  Closed deals with several Fortune 500 companies.  Recognized for aggressive lead generation and work ethic.  Trained sales teams on educational products at seminars and special events.    Worked closely with company executives to identify new business opportunities.       Gathered all relevant materials for bid processes and coordinated bidding and contract approval.              Sales Rep.   09/2012   Ôºç   08/2017     Company Name     City  ,   State        Grew assigned sales territory over 75%       Consistently second in sales among sales team; demonstrating ability to foster and close new business accounts.    201-2013 Employee of the Year for Generosity of Service.    One of 150 salesmen nationwide to complete Certified Angus Beef Masters of Brand Program.     ¬† Managed a portfolio of 60 accounts, which generated $ 1.2 million  in revenue per  year .     ‚Äã Grew customer base from  5¬† accounts to  60  accounts in  a little under two years .      ‚Äã  Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.       ‚Äã   Ranked in top  5 % of sales representatives out of  10  representatives in the  West Virginia, Kentucky and Ohio ¬†region.      ¬†  Wrote, proofed and edited sales proposals and correspondence.     ¬† Surpassed annual quota by  75 %.      ¬†  Answered customers' questions about products prices, availability, uses and credit terms.   ‚Äã         Instruction and Job Development Coordinator   05/2005   Ôºç   10/2011     Company Name     City  ,   State          2006 Employee of the Year, Education, Employment and Training Department. (Goodwill of the Kanawha Valley)    Managed a team of 10 job coaches to assist clients with disabilities earn and maintain employment.    Established relationships in the community to develop new career opportunities for clients with disabilities.  Taught classes on life skills, interpersonal and professional relationship building.   Recommended  individuals  to customers based on their needs and interests, resulting in  a long lasting employee¬† and  happy employer.       Delivered exceptional account service to strengthen customer loyalty.           Planned, created and delivered sales presentations on the value of hiring someone with a disability.¬†   ‚Äã          Education and Training       2002   Bachelor of Arts  :  West Virginia State University   -   Marketing    City  ,   State  ,   US        ¬†3.5  GPA     ¬†  Dean's list from 1998-2002     ¬†Coursework in Business Administration and Management               Interests      Enjoy coaching children in both (basketball and baseball).  These are my passions. I'm a member of South Charleston First Church of Nazarene, teaching classes and helping with charities, like Heart and Hand
Organized grant funding and community support for Active Kids program; fighting local childhood obesity, established in 2002. Continues to be implemented in Kanawha County Schools  Running and lifting weights, camping, fishing and kayaking.        Skills         Sales Software CMR's: Salesforce.com, Salesloft, Sales Genius and Rainking.  Proficient in all Microsoft Office products.        Additional Information      COMMUNITY INVOLVEMENT AND AWARDS
_______________________________________________________________________
2012 Awarded Buzz Food Companies Spirit of Generosity Award
2006-2007 Education Employment and Training employee of the year
2007-2009 WV Association of Rehabilitation Facilities award for outstanding placement of individuals with          disabilities into community employment
Member of South Charleston First Church of Nazarene, teaching classes and coaching basketball
Community outreach with Heart and Hand
Organized grant funding and community support for Active Kids program; fighting local childhood obesity, established in 2002. Continues to be implemented in Kanawha County Schools     "
BUSINESS-DEVELOPMENT,"         VP OF BUSINESS DEVELOPMENT       Professional Overview     Accomplished Business Development executive with 7 years of experience¬†in life science startups and clinical research organizations. I also have an entrepreneurial spirit as the co-founder of data analytics¬†company, and a financial background through my Master's at Bentley University.¬†       Education     December 2012       Finance    McCallum Graduate School at Bentley University          Finance Extensive case-based exercises in capital budgeting, corporate finance, marketing sizing, equities, bonds, common financial covenants, and options. Experience in valuations including risk-adjusted net present value using WACC and CAPM and comparables       May 2011     Bachelor of Science  :   Economics & Finance    Bentley University          Cum Laude Economics & Finance        Experience     01/2016   to   Current     VP of Business Development    Company Name   Ôºç   City  ,   State      PainQx (PQX) is a diagnostic/software company that developed a next generation approach to objectively measure pain in humans by decoding neural activity.  Incorporated the PQX platform in six clinical trials to be used as a pain biomarker to gauge the efficacy of experimental therapeutics.  Raised $500k from angel groups and venture funds.  Identified a joint venture partner in China leading to a $1M investment.  Developed an economic model demonstrating that the PQX technology reduces costs to health care providers by converting poorly managed pain patients to well-managed pain patients, saving up to $8,500 per patient.  Created financials statements including an income statement, balance sheet, and cash flow to justify capital raise and share with investors.  Centralized contacts, alliances, and investors into a CRM system streamlining the business development.  Developed all investor facing and business development presentations.  Formed a strategic alliance with Evoke Neurosciences to incorporate their EEG headset into the PainQx platform providing a turnkey solution to clinical research sponsors.  Coordinated bottoms upmarket survey that interviewed 100 physicians to validate the PainQx value proposition and identify new markets for the platform.  Sourced, pitched and won a grant by the National Institue on Drug Abuse (NIDA) recognizing PainQx as one of 10 companies national that could address the opioid epidemic.  Put together a SBIR Fast Track Application to be reviewed by NIDA.         06/2012   to   01/2016     Co-Founder VP of Business Development    Company Name   Ôºç   City  ,   State      LSN tracks the funding and partnering preferences of 5,000 investors and strategic partners by actively interviewing them on a 90-day rolling cycle.  This information allows entrepreneurs to identify investors and strategic that meet their fundraising and partnering needs.  Since inception LSN has generated $4M in revenue, with 2016 revenue of $3M.  In 2015, LSN launched a broker-dealer, Boston Innovation Capital, to execute fundraising campaigns between $5M - $20M.  Oversee all aspects of operation such as sales, financial projections, IT, management, and marketing.  Grew the LSN team to 22 employees: 7 business development representatives, 6 researchers, 4 conference representatives, and 2 marketers.  Created pitch decks, executive summaries, and websites for twelve biotech/medtech companies, resulting in increased investor responsiveness.  Utilize SalesForce.com to host LSN's back end data and linked it with an established graphical user interface, saving over $1M in R&D costs.  Deep knowledge of database and information systems including profile structuring, data segmentation and aggregation, and filtering.  Personally sourced, pitched, and closed over $1M in consulting and data services from Big Pharma, CROs, and emerging biotech/medtech companies.  Helped create fundraising strategy for thirty-four biotech/medtech companies including EIP Pharma, Hsiri Therapeutics and JB Therapeutics (Corbus Pharma).  Built personal network of over 1,000 life science investors, life science entrepreneurs, investment banks, family offices, and big pharma/med-tech executives.         02/2011   to   07/2012     Abpro specializes in the generation of custom monoclonal antibodies. The foundation of Abpro's techn    Company Name   Ôºç   City  ,   State      Abpro specializes in the generation of custom monoclonal antibodies. The foundation of Abpro's technology is the HTP platform, a genetically engineered mouse with a boosted immune system, enabling the mouse to have a broader epitope spread facilitating the generation of antibodies to traditionally difficult targets such as GPCR's, and 100% homologous target.  Personally closed $1.6M in new business revenue.  Part of a business development team that grew sales from $700,000 in 2010, to $2.2M in 2011, and $4.0M in 2012.  Participated in a financing campaign that aimed to raise $3.4M in debt from various banks and mezzanine debt funds.  Modeled the present value of debt based offerings to provide investment decisions to upper management.  Developed the company's first financial model that tied together income, balance sheet and cash flow statements.  This model was used to plan the future financing needs as well as develop the company's long-term budgetary constraints.  Built and implemented an inventory tracking system to streamline operations leading to a 30% reduction in production delays.  Created an automated system that crawled three-hundred scientific journals gathering contact information of authors.  This information led to the creation of database of 100,000 contacts for use as a targeted email campaign.          Interests    USA (14 years), London (6 years), Colombia (5 years), China (2 years).      Languages    Native Speaker in English and Spanish      Skills    streamline, approach, balance sheet, bonds, budgeting, business development, cash flow, clinical research, clinical trials, com, consulting, corporate finance, CRM, database, email, English, equities, Fast, financials, financing, financial, fundraising, funds, graphical user interface, information systems, Innovation, inventory, marketing, network, neural, next, presentations, Speaker, sales, scientific, Spanish, strategy, strategic, websites      Additional Information      International Experience:     USA (14 years), London (6 years), Colombia (5 years), China (2 years).     "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER       Professional Summary    High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff
members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize
customer dissatisfaction and increase customer loyalty. Core Qualifications Operations management          Complex problem solving Staff training          Team building Supervision and training          Costumer service Skilled negotiator          Advertising Computer-savvy          Social media marketing Event planning          Purchasing Top sales performer          Microsoft Outlook Microsoft Excel          Microsoft PowerPoint Microsoft Office          Microsoft Word        Work Experience     08/2015       Business Development Manager    Company Name   Ôºç   City  ,   State      Cold and warm called 75 new and existing accounts per day.  Generated new accounts by implementing effective networking and content marketing strategies.  Identified strategic partnerships and gathered market information to gain a competitive advantage.  Contacted new and existing customers to discuss how specific products could meet their needs.  Answered customer questions regarding products, prices and availability.  Identified issues with existing marketing material to drive process improvements.  Generated new sales opportunities through direct and telephone selling and emails.         03/2015   to   08/2015     Event manager    Company Name   Ôºç   City  ,   State      Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.  Managed payroll and time and attendance systems.  Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.  Collaborated with advertising and promotion managers to promote products and services.  Prepared detailed marketing forecasts on a daily, weekly and quarterly basis.  Worked effectively in a heavily cross-functional, fast paced environment.         06/2014   to   03/2015     Customer Service Call Center manager    Company Name   Ôºç   City  ,   State      Successfully managed the activities of 12-18 team members in multiple locations.  Created training manuals targeted at resolving even the most difficult customer issues.  Monitored the daily activities of 2 customer support teams.  Improved service quality and increased sales by developing a strong knowledge of company's products and services.  Addressed negative customer feedback immediately.  Effectively communicated with team members to maintain clearly defined expectations.  Resolved customer questions, issues and complaints.         04/2014   to   06/2014     Costumer service representative / Call Center    Company Name   Ôºç   City  ,   State      Collected customer feedback and made process changes to exceed customer satisfaction goals.  Provided accurate and appropriate information in response to customer inquiries.  Demonstrated mastery of customer service call script within specified timeframes.  Addressed customer service inquiries in a timely and accurate fashion.  Built customer loyalty by placing follow-up calls for customers who reported product issues.  Properly directed inbound calls in phone queues to improve call flow.          Education and Training     2012     High School Diploma      Mesa High School   Ôºç   City  ,   State  ,   United States    4.0 Finished top in my class.        Skills    advertising, competitive, content, contracts, customer satisfaction, customer service, customer support, fashion, fast, functional, marketing strategies, marketing, market, marketing material, networking, payroll, progress, promotion, quality, selling, sales, script, strategic, telephone, phone, training manuals   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER       Summary    Energetic, motivated and organized sales representative with results in the oil and gas industry.
Accomplished professional with strong background in technical sales and product development.      Highlights          Excellent communicator  Excellent sales techniques  Strategic account development  Exceptional customer service skills      Upselling and consultative selling  Relationship selling  Skilled multi-tasker  Proven sales track record            Accomplishments     Created strategies to develop and expand existing customer sales, which resulted in a 30% increase in monthly sales.  Increased revenue  42 % in  2015 .    Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.    Increased sales volume by adding  8  new accounts in the assigned territory.       Experience      Business Development Manager     Jun 2010   to   Feb 2012      Company Name   Ôºç   City  ,   State     Increased overall product line sales by 32% overall.  Increased overall sales revenue at Weatherford and Baker Hughes by 40%.  Responsible for sales within high temperature, high pressure applications.  Secured sales contracts with Baker Hughes, Halliburton and Weatherford resulting in profit increasing by 21%.         Global Sales Manager     Jan 2009   to   Jan 2016      Company Name   Ôºç   City  ,   State     Created a strategic sales plan that allowed product development to increase in profit margins by more than 14%.  Increased revenue by 20% within 1 year by building and strengthening relationships with existing customers.  Established office in Calgary and defined territory.  Effectively led Outside Sales team in Houston and Calgary.         Technical Sales Representative / Key Account Team Leader     Jan 2005   to   Jan 2016      Company Name   Ôºç   City  ,   State     Increase sales within my accounts by more than 200%.  Developed and Managed the sales of a 9 million dollar account, the largest single account in the oilfield business group.  Created and presented sales seminars outlining products and capabilities to Engineering, Manufacturing and Management supervisors.  Qualifications: Highly effective through consistent contact and superior customer service, in building instant rapport and relationships with decision makers at all levels.  Superior multitasking, organization and time management skills.  Consistent, assertive closer and top performer throughout sales and development.  Professional demeanor in communicating with individuals/groups, demonstrating an ability to relate in a clear and concise manner.  Proven success in the sales of oil and gas products and services to various individuals/ groups; experience in tactical business planning and competitive intelligence, prospecting, strategic marketing and closing.         Business Development Manager/ Texas     Jan 2001   to   Jan 2016      Company Name   Ôºç   City  ,   State     Developed and maintained accounts while growing overall sales revenue.  Added new accounts that totaled over 1million dollars in new business.  Ongoing testing of new elastomer compounds for ESP artificial lift clients.  Sales presentations to pinpoint technical performance and benefits.         Education      Bachelor of Science  ,   Communication Disorders    University of Houston, Houston Texas         Communication Disorders       Marketing courses      University of Houston                Business courses      University of Houston                Skills    benefits, business planning, closing, competitive intelligence, concise, contracts, clients, customer service, Marketing, office, multitasking, oil, Outside Sales, presentations, product development, profit, rapport, Sales, sales and development, sales plan, seminars, strategic, strategic marketing, time management   "
BUSINESS-DEVELOPMENT,"         ASSISTANT TO BUSINESS DEVELOPMENT ADMINISTRATOR           Professional Profile     Organized administrative professional with hands-on experience supporting business areas such as real-estate, finance, database management, customer service and human resources. Collaborative team player with strong communication, decision-making and time management abilities.        Qualifications          Able to meet performance and outcome goals  Create and maintain employer and client databases and files  Effectively identify client needs through good judgment and interview techniques  Maintain updated case notes on each client¬†  Provide assistance and guidance relating to the interview process  Conduct employer outreach as needed      Conduct follow-up evaluations with client and employer  Develop job opportunities and act as a liaison between client and the employer   Maintain timely documentation and reports according to stated guidelines   Provide referrals to community partners  Conduct program presentations¬†  Detail oriented, flexible and reliable            Relevant Experience    Managed major office relocation with only one day of downtime.      Experience      Assistant to Business Development Administrator    January 2016   to   Current     Company Name   Ôºç   City  ,   State       Updated employee paperwork and records.     Greeted visitors promptly and directed to correct locations.      Scheduled appointments and maintained master calendar.      Wrote professional business correspondence.      Drafted internal documents and memoranda.     Prioritized project components and organized scopes.     Liaised directly with customers to meet needs and maintain satisfaction.            Office and Sales Manager    November 2013   to   January 2015     Company Name   Ôºç   City  ,   State      Successfully managed the activities of five¬†team members in multiple locations.   Created training manuals targeted at resolving even the most difficult customer issues.     Developed, implemented and monitored programs to maximize customer satisfaction.     Verified that information in the computer system was up-to-date and accurate.     Verified and logged in deadlines for responding to daily inquiries.     Identified operational processes inefficiencies and recommended necessary improvements.     Provided base level IT support to company personnel.     Resolved customer complaints and concerns with strong verbal and negotiation skills.     Maintained composure and patience in face of difficult customer situations.     Trained new employees and explained protocols clearly and efficiently.     Solicited referrals from satisfied clients.       Developed and executed sales promotions.       Cold-called prospective customers to build relationship.         Generated high volume of referrals.         Evaluated and managed new strategic business opportunities.         Designed web and other content, including monthly newsletters and promotional calendars.           Educated clients on the current real estate market and answered any questions they had.           Acted as a listing agent for brokers.           Coordinated appointments with prospective buyers to showcase houses and plots.           Verified that the legal formalities were completed prior to closing dates.             Negotiated contracts and coordinate with lenders, attorneys and inspectors.                 Administrative and Legal Assistant    June 2005   to   January 2013     Company Name   Ôºç   City  ,   State       Accurately entered client data into a company-based software program.     Organized client calendars, prepared mailings and handled high call volumes.     Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount.       Drafted judicial correspondence and handled all court mailings.       Researched documents and publications for details that would establish evidence.       Arranged all correspondence on behalf of the attorney.       Worked with attorneys and case reviewers to resolve legal complaints.       Prepared clients for appointments and interviews.       Traveled with the manager to take notes and dictation at meetings.       Handled incoming and outgoing correspondence, including mail, email and faxes.       Screened telephone calls and inquiries and directed them as appropriate.       Devised and maintained office systems to efficiently deal with paper flow.       Typed documents, updated websites and compiled information for meetings.      ‚Äã           Education      Bachelor of Science   :   Applied Studies/Online      C. S. U. Dominguez Hills (CSUDH)   Ôºç   City  ,   State  ,   USA      Candidate for graduation December 2016   Coursework in Marketing and Public Relations     Coursework in Organization Leadership     Coursework in Organizational Behavior     Coursework in Public Policy   Coursework in Public Relations      Coursework in Communications, English         and Journalism coursework¬†      Dean List 3.9 GPA             Legal Studies  ,   2014    Pasadena City College   Ôºç   City  ,   State  ,   USA        American Bar Association Approved Certification ¬†      Coursework in Legal Terminology¬†     Coursework in Courts and Political Science      Legal system software training     Coursework in Probate and Criminology  Coursework in Immigration and Business law¬†  Coursework in Family law and civil code of procedures          California Real Estate Salesperson License    :   Real Estate   ,   2005    Real Estate Trainers    Ôºç   City  ,   State  ,   USA            Skills     Adobe Acrobat, Microsoft Office, Outlook, Client and Employee Management, Excellent Customer Service Skills, Client Relations, Privileges & Fiduciary Understanding, Budgeting and Financial Planning ¬†          "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT COORDINATOR/EVENT COORDINATOR           Summary    Dynamic and creative Business Development Coordinator with a successful career in marketing,promotions,public relations,project and communications management.      Highlights          Event Management  Negotiation skills  Customer Targeting  Polyglot      Social Networking  Online Marketing Strategies  ¬†Teamwork  Problem Solver            Skills    Responsible and reliable,Highly motivated for career advancement,Able to deal in a mature manner with problem solving,Willing to learn and accept constructive criticism,Willing to help,Good attitude around others,Calm and focused,Good knowledge of social media,Able to use own initiative and work as part of a team,Excellent communication and organizational skills,Versed in all aspects of marketing campaigns from concept development to execution and launch,Skilled marketing professional focused on exceeding revenue goals,Builder of strategic partnership,New customer acquisition expert who emphasizes a mix online and offline marketing strategies.      Experience      Company Name     November 2013   to   Current     Business Development Coordinator/Event Coordinator   City  ,   State      Identify Customer care needs.Networking during events and established good and strong relations, in particular with the main  Businessassociations and Companies of the city.Screen potential Business deals by coordinating requirements,developing and negotiating contracts,integratingcontract requirement with business operations.Co-develop and implement strategic marketing.Identify specific opportunities to direct marketing efforts toward particular based practices areas and clients.Deal with the Chamber of Commerce and The Italian Consulate.Researching markets to identify opportunities for events.Leasing with clients to ascertain their precise event requirements.Producing detailed proposal for events.Agreeing to,and managing a budget.Identify professional and trade associations with which the company should affiliate.Assist with the development of proposals and responses.Identify and evaluate cross-marketing prospects, assist with cross-marketing initiatives, and track success ratio.Coordinate content for web, print materials, bc logo etc.  Update and edit firm-wide business development materials (including brochures, email alerts and website).  Collaborate with others in the marketing department to ensure integrity of the firm brand.  Protects organization's value by keeping information confidential.  Update job knowledge by participating in educational opportunities,reading professional publication,maintaining personal networks, participating in professional organization.  Enhance organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.  If Needed Assistant Manager in Opening/Closing of the restaurant.          Company Name     January 2008   to   October 2013     Dental Hygienist   City  ,   State      Prepares treatment room for patient by adhering to prescribed procedures and protocols.Prepares patient for dental hygiene treatment by welcoming, soothing, seating, and draping patient.Provides information to patients and employees by answering questions and requests.Maintainsinstrumentation for dental hygiene treatment by sharpening, sterilizing, and selecting instruments.Completes dental prophylaxis by cleaning deposits and stains from teeth and from beneath gum margins.Detects disease by completing oral cancer screening; feeling and visually examining gums; using probes to locateperiodontal disease and to assess levels of recession; exposing and developing radiographic studies.Arrests dental decay by applying fluorides and other cavity- preventing agents.Maintains patient appearance and ability to masticate by fabricating temporary restorations; cleaning and.  polishing removable appliances; placing, carving, and finishing amalgam restorations; removing cement fromcrowns and bridges.Educates patients by giving oral hygiene and plaque control instructions and postoperative instructions;providing reminders of time of next dental hygiene visit.Documents dental hygiene services by recording vital signs and medical and dental histories; charting inpatient records.Maintains patient confidence and protects operations by keeping information confidential.          Company Name     October 2003   to   August 2008     Waitress/Bartender/Cashier/Floor Manager   City  ,   State      DUE srl - Turin Italy Customer care.  Assigned tasks to associates, staffed projects, tracked progress and suggest new ideas.Planned and executed events and marketing programs.Developed and executed marketing programs and general business solutions resulting in increased companyexposure, customer traffic, and sales.Cash out.monthly meeting with the staff and owners.Mix and serve drinks to customers directly or through waitstaff.Take orders and serve food and beverages.  The DUE srl was a company of multiple business in Turin (ITALY):  GRAN BAR Piazza Gran Madre di Dio,2 (Wine Bar)  HAFA CAFE' Via Sant'Agostino, 23/C (Moroccan Bar)  JAM CLUB Via Murazzi del Po,19 (Bar-DiscoNightclub)  ROCK CITY Corso Dante Alighieri, 19 (DiscoNightclub)   Cashier and Bar Coordinator during big music events, 12/2006 to 10/2011Movement Torino Music Festival - Turin Italy Under the direction of the immediate supervisor, I was coordinating cashier and bar services.Organize, distribute and verify the work of others.Administrative and accounting duties.Resolve cashier and Bar problems.  The Movement Torino Music Festival is a big event usually attended by 6000-15000 people.          Education      LICEO LINGUISTICO EUROPEO CADORNA     2002       High School Diploma  :   Foreign Languages     City  ,     ITALY                  LANGUAGES:   ITALIAN (Mother Tongue)    ENGLISH    SPANISH    FRENCH          Bachelor of Science       DENTAL HYGIENE, 2007 UNIVERSIT√Ä' DEGLI STUDI DEL PIEMONTE ORIENTALE AMEDEO AVOGADRO - NOVARA ITALY       Master in social media and digital marketing . TURIN ITALY      "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT EXECUTIVE         Professional Summary     Business development/Marketing professional experienced in sales management, marketing, technical presentation creation and service training.  Diligent and driven individual who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.       Skill Highlights          New Customer Acquisition  Brand Development  Account Management  Prospecting      Analytical Problem Solver  New Program and Promotion Implementation  Financial Analysis  Adept Multi-Tasker            Professional Experience      Company Name    City  ,   State    Business Development Executive   06/2010   to   Current       Conducted informational and educational workshops at CUNY/SUNY College campuses benefit fairs that increased credit union membership and exposure.  Implemented in house marketing design for brochures, posters, articles, flyers, newsletters, e-marketing, social media/web page content which saved over $10,000 annually.  Generated and maintained social media calendar for Facebook, Twitter, Corporate bog, etc. to ensure member engagement and that all content is reflective of current media and new product/service campaigns.  Identified issues with existing marketing material to drive process improvements.  Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.          Company Name    City  ,   State    Loan Manager   09/2001   to   06/2010       Analyzed applicants' debt to income ratio, credit report, financial and employment history to evaluate credit worthiness for personal, auto, educational, credit card and home equity loans.    Communicated credit approvals and denials as well as facilitated other options such as Credit Counseling methods to improve member financial success and provided members with assistance regarding budget counseling, consolidations, payment methods and other areas relating to member's financial needs.   Implemented software that streamlined collateral processing and tracking which led to an increase of operational efficiency and reduced exposure to fraud.  Ensured Credit Union loan policies, procedures, documents, products and services were compliant with NCUA rules and regulations and effectively executed by staff  Developed relationships with new and existing members to identify their financial needs, and assist in selection of appropriate financial products and services resulting in new loan growth by 15%.  Accurately reported borrower performance to credit bureaus and responded to borrower disputes through E-Oscar.          Company Name    City  ,   State    Credit/Collections Analyst   01/1998   to   09/2001       Implemented new credit card system.    Resolved customer inquiries and potential disputes.  Managed the Electronic Funds Transfer processes are scheduled and performed timely and accurately for member access.  Ensured member compliance of credit policies and procedures are accurate and upheld.  Monitored, reviewed, and processed all credit card transactions.  Coordinated with senior management to evaluate bad debt situations and determine effective, appropriate course of action which resulted in a 25% decrease in delinquencies and charge-offs.          Education      Master of Science  :  Finance   2011     Zicklin School of Business, Baruch College  ,   City  ,   State       3.47 GPA         BBA  :  Computer Information Systems   1997     Baruch College  ,   City  ,   State              Associate of Applied Science  :  Marketing   1994     Bronx Community College  ,   City  ,   State              Skills     MS Office (Word, Excel, Powerpoint, Publisher, Outlook), Constant Contact, ASA/400    "
BUSINESS-DEVELOPMENT,                     
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT CONSULTANT       Summary    Experienced Life Science Sales and Marketing specialist with track record in growing customer base and
maximizing sales. Motivated and ambitious with ability to increase business opportunities through dynamic
marketing strategies and effective communication. Able to use analytical skills and industry knowledge to develop
innovative strategies for success.      Skills          Business Development  Account Management  Competitive Analysis  Prospecting/Cold Calling  Knowledge of Drug Development Cycle  Sales and Marketing Strategizing      Market Research and Analysis¬†  Marketing Management¬†  Event Planning  C-level Presentations  RFP/RFI/Bid Preparation  Public relations            Experience      Business Development Consultant     Mar 2018   to   Current      Company Name   Ôºç   City  ,   State    SGW Pharma Marketing is a B2B life science marketing agency focused on connecting drug development companies with target audiences (development partners, investors, service providers etc.) by developing and managing integrated, full circle marketing programs .   Oversaw business, client and vendor negotiations.  Effectively directed internal marketing, communications and sales support staff.  Improved marketing plans, sales strategies and customer relations to maximize business development.  Leveraged industry trends in client markets to shape value-added solutions and approaches for key audiences.  Streamlined operational efficiencies, developed sales tracking reports for planning by executive team.  Maintained strong understanding of competitors, their offerings and their presence across globe.         Account Executive     Oct 2017   to   Feb 2018      Company Name   Ôºç   City  ,   State    American Laboratory Trading provides asset management services and high-quality refurbished laboratory.equipment to clients in the life science academia and industry   Promoted business growth in NC by maximizing existing client relationships and identifying new business opportunities through cold calling, networking, marketing and prospective database leads  Completed daily outbound calls, up to 50 calls per day  Discovered new opportunities to grow and expand inventory of products through product acquisition  Successfully increased monthly sales revenue by 75% each month  Kept detailed records of daily activities and client relations through Salesforce.com         Southeast Sales Executive     Apr 2016   to   Sep 2017      Company Name   Ôºç   City  ,   State    SGS Life Science Services is a global leader in R&D and Quality Control testing services for the pharmaceutical, medical device and biopharmaceutical industries.    Prospected and conducted more than 45 face-to-face sales calls per month with business executives and directors throughout assigned territory.  Successfully acquired average of 1.5 new customers per month achieving 108% of total Revenue Target for 2016.  Represented the company at focused industry trade show and/or networking events.  Attended monthly sales meetings and quarterly sales training.         Manager, Business Development     Feb 2013   to   Apr 2016      Company Name   Ôºç   City  ,   State    Advantar Labs (now part of Eurofins) is a GMP contract laboratory specializing in small and large molecule drug development programs.   Secured new business by building strong client relationships and cultivating a deep understanding of sponsor needs.  Initiated two key partnerships which resulted in 47% revenue growth.  Successfully developed and planned relationship cultivating events to promote growth resulting in expansion of clientele base by 35%.  Developed innovative and targeted marketing strategies to support overall branding objectives.¬† Played key role in the addition and launch of new service offerings  Maintained up-to-date knowledge of industry, target accounts and competitive landscape.         Account Manager I     Sep 2011   to   Feb 2013      Company Name   Ôºç   City  ,   State    Cirrus Pharmaceuticals (now Recipharm) is a contract product development company assisting biotechnology and pharmaceutical companies with dosage form development projects, specifically inhaled dose products.   Developed strategies to drive partnering with 8 new clients in 2012 and grew underdeveloped territory with no existing contacts or leads.  Represented company at professional trade shows and conferences as subject matter expert; held information sessions and made presentations to win new business  Identified and grew an adjacent, untapped market.¬† Able to secure new business within 4 months of starting role  Served as liaison between customer and Cirrus' project management team, scientific leaders and executive management to allow for seamless project initiation         Sales Consultant     Apr 2011   to   Sep 2011      Company Name   Ôºç   City  ,   State    Tarheel Media Solutions provides marketing and advertising solutions to small businesses in North Carolina.   Established new customer accounts through perseverance, dedicated cold calling and exceptional service.  Demonstrated products to show potential customers benefit/advantages and encourage purchases.  Researched and customized service proposals for clients.  Consistently met and exceeded sales goals by 20%.         Fundraising and Marketing Intern     Oct 2010   to   Mar 2011      Company Name   Ôºç   City  ,   State    The Muscular Dystrophy Association is a nonprofit health agency dedicated to curing muscular dystrophy, ALS and related diseases by funding worldwide research   Supported Fundraising Director in organization and management of all activities associated with community fundraising events.  Cultivated relationships with community leaders, businesses and local citizens in effort to draw attention to MDA and add new donors/volunteers.  Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development.         Education and Training      Bachelor of Science  ,   Chemistry   2009     University of North Carolina Wilmington   Ôºç   City  ,   State  ,   United States     Minor in Spanish  GPA 3.45         Skills     Proficient with Salesforce, Oracle, ACT!, SharpSpring, Microsoft Office, MailChimp, Pardot, Yammer, Google Chrome, Skype Business, GoTo Meeting, LinkedIn, Twitter, Marketing Automation Software, Lead Generation Software, CRM Systems, Concepts & Applications of Chemistry, Contract Research, Analytical Lab Equipment    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT DIRECTOR           Experience      BUSINESS DEVELOPMENT DIRECTOR    January 2010   to   Current     Company Name   Ôºç   City  ,   State      Leads vision, strategy, and execution for all facets of operations and business development at a $45MM automotive dealership, with accountability for the success of 52 employees.  Credited with improving the effectiveness of the business through strong leadership and the hiring of personnel with talent and experience in customer service, finance, and business development, yielding increases in profit and lower costs.  Implemented formal daily training and professional development on sales and service principles that improved the accuracy and focus of sales efforts while building leadership capabilities in managers; driving revenue growth 25%.  Maintains a daily inventory of $7.5MM in new vehicles and $1.4MM in used vehicles.  Championed the adoption of DealerSocket as the company's CRM tool, empowering 100% of the sales force to manage the pipeline of leads and opportunities while documenting engagements with clients and prospects; directly Impacting sales revenue increase of over $1MM.          SALES MANAGER    January 2004   to   January 2010     Company Name   Ôºç   City  ,   State      Launched a website and adopted secondary financing and other relationships to spark online lead generation; additionally, expanded the dealerships marketing strategies to include digital elements that included SEO, SEM, YouTube advertising and Google AdWords while increasing the frequency of television ads; shifting digital advertising to 50% of $1MM yearly budget.  Consistently ranks first in Kia dealership sales volume year after year; in 2015, navigated the dealership to rank 25th in the nation for total sales volume.  Achieved a district-high digital sales closing ratio of 13.2%, beating the average district ratio of 7.2% and regional ratio of 10.1%.  Within the first year, lowered variable inventory expenses by 63% while generating a net profit of over $1M.  Outstanding results, boosting new car profit by 37% in the first year, coupled with significant increases in Net Promoter Score with a 100% customer issue resolution rate; recipient of the President's Award in 2011, 2012, 2014, and 2015.  Recognized as the top sales leader in the district, outperforming 14 dealerships throughout Western and Central New York; in 2018 YTD, reached 13% increase in sales volume over the prior year while the district and the Northeast Region experienced declines.  Pioneered a shift in the business model at a leading Ford dealership from new car sales to sales of previously-owned vehicles, positioning the company as the top-ranked dealership for Ford vehicles in the Rochester area.  Expanded the employee base from four team members to eight.  Skyrocketed annual revenue from $3.2MM to $10.8MM, translating to growth in sales volume from 15 vehicles per month to over 50.  In command of $1MM inventory acquisition and product management.  Implemented and managed 3rd party digital marketing partners; fostering increased sales over 100% in first year.          General Sales Manager     Company Name   Ôºç   City  ,   State            Sales Manager     Company Name   Ôºç   City  ,   State            Sales Manager     Company Name   Ôºç   City  ,   State            Accomplishments      Reynolds and Reynolds, DealerTrak, V-Auto, Digital Advertising Marketing & Design, Revenue Radar, AutoTrader, DealerSocket, Vinsolutions, CRM.  If I could create the perfect General Manager, he/she would have all of your management, sales, and marketing qualities."".  Scott F., Corporate General Manager.  Fuccillo Automotive Group.        Education      Bachelor of Arts Degree   :   Business Administration and Management      EDINBORO UNIVERSITY OF PENNSYLVANIA          Business Administration and Management        Summary    ACCOMPLISHED SALES & BUSINESS DEVELOPMENT LEADER BUILDS & LEADS STRONG TEAMS / TOP REVENUE PRODUCER / EXCELS IN CLIENT RELATIONSHIP MANAGEMENT Accomplished and results-driven Sales and Business Development Leader with broad based expertise leading effective strategy, client relationship management, negotiations, team leadership, and revenue growth. Expertise in building effective strategies that substantially increase revenue while improving market share and sales effectiveness; with Fuccillo Kia, directs a team of 52 employees sustaining $45MM in annual revenue. A demonstrated record of success marked by a history of stellar revenue growth and operational excellence with roles with market-leading corporations; credited with introducing best practices, training, and other process improvements to bolster the effectiveness of sales teams. An effective communicator who leverages an unwavering commitment to excellence to build and execute innovative sales strategies, consistently delivering positive results in challenging and highly competitive industries. Award winning Sales Operations Manager; Strategic Fixed and Variable Operations Director.       Skills    Account Management, ads, advertising, automotive, budget, business development, closing, Competitive, CRM, clients, customer service, Driving, finance, financing, focus, hiring, inventory, leadership, Managing, marketing strategies, marketing, Mentoring, Online Marketing, personnel, positioning, product management, Profit, Sales, Strategy, television, translating, vision, website   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT EXECUTIVE           Summary    An achievement driven professional highly skilled in sales, product development, strategic marketing and Salesforce lead
management. Creative with an extensive knowledge of industry sales points, both in and out of consumer markets. Dynamic
communicator who consistently exceeds goals and expectations.      Skills      Brand development   Analyzing market trends   Established track record of exceptional sales results   Account Management   Excellent negotiating tactics   Skilled multi-tasker   SalesForce lead management   Strong interpersonal skills          Experience      Company Name     January 2017   to   Current     Business Development Executive     State      Responsible for growing Ceridian's business throughout the Canadian Enterprise Market
          Collaborates with internal stakeholders to develop strategic GTM
          Works with internal marketing team to develop campaigns for the targeted market
          Manages the introduction of new programs and/or features within Ceridian to consumer
          base
          Conducts market research, profiles customers, makes presentations and participates in
          sales calls and marketing events to establish customers and determine market segment
          revenue potential
          Develops and implements marketing and sales strategy for securing and/or increasing
          market share, sales and profit
          Participates in quarterly QBR's.          Company Name     November 2015   to   January 2017     Solutions Analyst   City  ,   State      Reviewed new customer orders and manually enter data into SAP.  Processed transactions pertaining to designated vendor.  Provided information and guidance on vendor products and programs.          Company Name     October 2012   to   October 2015     Product Marketing Specialist   City  ,   State      Owned the communication of Vendor Partner business strategy to internal partners (Sales,
          Purchasing, and Marketing Services)
          Consumer and sales rep marketing at 5LINX convention seminars including marketing,
          branding and consumer relations.  Met and interacted regularly with Vendor Partner reps, management, and executives to
          make formal presentations on product trends, performance, profitability and results of
          product line promotions
          Assumed leadership role in the department and vendor meetings on assigned projects.          Company Name     December 2011   to   July 2012     Project Coordinator/ Sales   City  ,   State      Created publications that were focused on key business sectors reaching corporate-level
          executives worldwide.  Delivered content through print and online media.  Developed and maintained long-term relationships with vendors and clients.  Consistently hit and exceeded sales goals.  Built strong client relationships and provided value-adding services.  Developed sales strategies and negotiated and closed profitable projects.          Education and Training      Miami Dade College   2013         Marketing Management Real Estate    City  ,   State      Marketing Management Real Estate       "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER       Summary    Experienced sales professional and effective leader. Currently a sales professional for CT of Wolters Kluwer.
          Highly motivated, self-driven, result-oriented consultant
          Tenacious new business prospecting, selling, negotiating and closing skills
          Skillful verbal and written communication skills including the ability to present to an executive-level
          audience
          Passion for gaining personal relationships with clients
          Strong understanding and use of strategic selling techniques
          Former professional athlete        Experience     03/2017   to   Current     Business Development Manager    Company Name          Consulted with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the
          value delivered by solutions in order to ensure success with key initiatives
          Developed and conducted effective presentations with contract decision makers (c-level)
          Accountable for the entire sales cycle from prospecting to closing deals, forecasting, and strategic planning
July 2015 - March 2017 - Business Development Manager          Wolters Kluwer/CT Corporation
       FY 2016 104.4% for CT Corporation
       FY 2016 #1 Business Development Manager on Law Firm Segment Team
       FY 2015 109% for CT Corporation
          Primary responsibility for driving profitable customer acquisition and sales growth
          Responsible for developing and implementing relationships with existing customer base as well as pursuing new
          customers of representation and compliance services, formation/qualification services, and other on demand services
          Leverage strategic planning in order to optimize revenue generation of sales efforts
          Participate in collecting and evaluating performance metrics by participating in in-depth and on-going analysis of
          departmental services, processes, and customer preferences; understanding the overall needs of the law firm channels
          and what factors contribute to success; assist with monitoring department metrics; assisting in the identification of
          relationships and trends in the data as well as factors influencing results; contributing to the development of solutions to
          maintain or improve customer satisfaction, increase revenue and/or decrease expenses.  May 2012 - July 2015 - Tampa & Southwest Florida Territory Manager          LexisNexis
      Successfully earned 2 Circle of Excellence company trips for achieving top sales results (2010, 2011).  Earned the Best Sales Teaming Award for the Region (2011).  FY 2014 Over 100% for LexisNexis
      FY 2012 Over 100% for LexisNexis
      Qualified and earned a Top Performer's Trip (2012 and 2014).  Created and implemented effective account/territory plans that included; developing and implementing a sales strategy
          considering new business growth, managing all resources necessary to drive new business; forecasting revenue;
          developing key contacts and business relationships within a new account including influential individual and high level
          decision makers.  Identified and qualified opportunities in order to successfully advance them through selling process to close.  Consistently identified and communicated effectively with executives or other high level officials to articulate competitive
          differentiators and provide a solution-based sales presentation.  Established and maintained excellent customer relationships at all levels, and acted as a liaison between sales support
          and our customers to ensure a positive onboarding process.  Developed strategic sales plans using business analysis tools to identify and track revenue trends, recognize sales
          opportunities, target specific sales activities, and analyze competitive threats within my territory.  January 2010 - April 2012 - Michigan & South Dakota Account Executive (Dayton, Ohio)          LexisNexis
        FY 2011 Over 100% for LexisNexis
        FY 2010 Over 100% for LexisNexis
        Secured the largest POS contract in the history of LexisNexis as an Account Executive ($75,123).  Created and implemented effective account/territory plans that included; developing and implementing a sales strategy
         considering new business growth, managing all resources necessary to drive new business; forecasting revenue;
         developing key contacts and business relationships within a new account including influential individual and high level
         decision makers.  Identified and qualified opportunities in order to successfully advance them through selling process to close.  Established and maintained excellent customer relationships at all levels, and acted as a liaison between sales support
         and our customers to ensure a positive onboarding process.  Customized pricing proposals that matched the LexisNexis solutions to the prospective customer's business needs.  Developed strategic sales plans using business analysis tools to identify and track revenue trends, recognize sales
         opportunities, target specific sales activities, and analyze competitive threats within my territory.         02/1998   to   12/2009     Executive Director    Company Name               08/1997   to   11/2005     Assistant Soccer    Company Name          Responsibilities included identification, analysis and recruitment of student athletes, planning and execution of practices, player
skill development, academic monitoring and counseling supporting a Division I college soccer program.  November 1994 - May 1998 Professional Athlete (Soccer Player)          Ohio
        Cincinnati Silverbacks of the NPSL (National Professional Soccer League)
        Dayton Dynamo of the NPSL
        Columbus Xoggz (USISL).         11/1994   to   02/2005     Director    Company Name          Dayton's largest and most comprehensive youth soccer organization.  Only Coach in the history of the state to earn highest coaches honor twice (2006, 2009)
     Manage the activities of 150 coaches, trainers and team managers.  Team leader for presentations delivered one-on-one and in both small and large group settings.  Taught thirty certified license courses graduating over 1000 professional coaches.  Successfully achieved day to day operational goals while focusing on long term strategic goals.  Conduct training and educational programs for thousands of players on such topics as fitness, nutrition, injury prevention,
        sport psychology and life skills.  Responsible for developing, reviewing, and updating all training and educational materials.  Demonstrated team building skills such as communication, empathy, motivation and problem resolution.  Trained and certified coaches to be fully prepared for National licensing courses.  Supervised and managed coaching staff within Olympic Development Program.  Established specific curriculums and educational presentations to be incorporated within district and state levels.  Instructed players at district, state and regional levels in order to achieve their fullest potential and achieve a position on
        United States National Team.          Education and Training     1995     Bachelor of Science  :   Education/Exercise Physiology    Wright State University   Ôºç   City  ,   State      Education/Exercise Physiology        Skills    academic, articulate, business analysis, Business Development, C, closing, Coach, coaching, competitive, counseling, customer satisfaction, driving, educational materials, educational programs, forecasting, injury prevention, team building, Team leader, Law, managing, enterprise, POS, presentations, pricing, problem resolution, processes, proposals, psychology, recruitment, selling, Sales, sales plans, sales support, strategy, strategic, strategic planning     "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT ASSOCIATE       Summary    I appreciate your time!  I am a high performing and advanced sales professional of 10 years that can benefit your company.
I know I would be a great asset to your company and here are a few of my thoughts why:
I have 10 years of experience in sales and customer service, both in the auto and the software industry.   In both avenues, I thrive to take on the consultant role to do what is best to serve the client and advance the company that I work for in a solution based approach. I know that value of organization, tracking my progress, and making goals to grow by, and identifying with the customer's needs and challenges.
In my current role at Thomson Reuters as an inside technical sales representative, I have sold almost $3 million in sales over the last 6 years, and I have helped hundreds of accounting firms improve their technical process through knowledge of complex systems and software that is applied to the accounting & tax industry.  I believe in strong customer relationships and exceptional customer service.  I have in depth experience working in the understanding of technology, SaaS products, technical presentations, and implementation of advanced business solutions.  I have proven to be a high achiever in this fast-paced technical sales role.  I have also served in other capacities in my role from product support, team leadership, and achieved to be a Presidents Club Member in the 2013 calendar year as one of the top 10% in sales for Thomson Reuters.
Also, I have 10 years' experience as a pastor, teacher, and counselor, which has flowed into my sales role to do business with integrity, knowing how to relate to a plethora of people, and seeking to do what is best for client success.
I also have 4 years of sales experience working for Toyota Motor Company and thrived in the knowledge of product and quality customer service under the Kaizen Philosophy of doing business.
Personally, I am a father of seven children who believes in life balance.  I am an athlete of 30 years, who has run half-marathons, excelled on a college cross country team, and has practiced the discipline of nutrition and exercises most of my adult life.      Skills          Career Summary - Sales Professional  I am a professional that has extensive training and experience in technical sales, counseling, administration, customer service, and leadership development.  My career objective is to work as part of a team of people, whose goals and ambition is to move a company forward to success in growth and profit.  I fit best in a place where creativity and vision are welcomed and technology and personal growth thrive.  I offer skills in the use of Microsoft products, leadership training, event planning, and customer service and support.  I have what it takes to create vision, establish and track goals, and become a catalyst of influence through integrity and a positive attitude.  Core Strengths  Technical Sales Professional  Customer Focused Service  Proven Sales Success  Influencer, Organizer, Team Builder  Engaging Public Speaker              Accomplishments      Top in Core Sales in 2010 for Accounting CS.  Top in Core Sales in 2010 for Accounting CS Payroll.  2011 Awards:
Top in Core Sales in 2011 for Accounting CS
2012 Awards:
Top in Core Sales in 2012 for Accounting CS Payroll.  Top in Core Sales for Training Sales 2011
Bronze Sales Award in 2011 for over $300, 000 in Transition Sales of Accounting CS.  100% Quota Achievement 2012
$150K Revenue Increase 2012
Silver Revenue Achievers Club 2012
2013 Awards:
110% Quota Achievement.  150K Revenue Increase.  Platinum Revenue Achievers Club
Top Units Sold for Scheduled Training
2013 Presidents Club Award.        Experience      Business Development Associate   01/2009   to   Current     Company Name   City  ,   State       Top sales professional in my second year at Dunning Toyota averaging twice my minimum quota for the year.  Chosen one of three sales professionals to be observed by CEO of Thomson Reuters Sales, Jim Colantino, on my personal approach and strategy with Transition Sales.  Sales leader in a new product launch for the first two years of Accounting CS selling over $695,000 of product, support, and training.  Member of the Presidents Club in 2013 for top sales performance of global sales professionals at Thomson Reuters.  Through a positive focus and passion for core team continuity, I was chosen by the managing staff of Thomson Reuters Tax and Accounting to be part of the Culture Champion Team to initiate positive team dynamics and cultural change for 110 sales professionals.  Over eight years of professional sales experience with a credence of self-learning and continuous growth.  Led 200 volunteers in the purchase and renovation of a 25,000 sq.  ft.  facility to accommodate a congregation of 800 people within a 6-month period.  Supervised 5 paid support staff and 15 volunteers to sustain and support a viable non-profit organization which grew in attendance and expanded into a neighboring town.  Commissioned a team of 40 volunteer leaders to administrate a three-day ""Woodstock-like"" music festival attracting 15,000-20,000 people annually and having a positive impact on the youth culture.  Relational Style Motivation.  Motivated a community of 2,000 volunteers to serve in multiple teams that supported an event that provided camping services, food service, security, registration, entertainment, and seminars for an event that attracted over 20,000 participants.  Built a relationship with the Wilmore City council that became strategic in further advancing the growth and outreach of a non-profit music festival, and also provided a new relocation effort to further advance the organization.  Achieved top sales position in automotive sales within six months due to the understanding of buyer's motives and selling process.  Results Oriented Administration.  Organized a leadership team that maximized an established a dynamic children's ministry program giving children their own place of learning and growth within a church congregation.  Engineered a creative and quality music festival run by a volunteer staff and attended by over 300 participants from southeast Michigan.  Provided quality customer support for tax software during peak tax season.  Senior member of a specialized team for the new product launch of advanced accounting software helping accountants' transition successfully from a legacy product by working closely with development, support, and training to assist in the transition of the next generation software.          Sales and Leasing Consultant   01/2005   to   01/2009     Company Name   City  ,   State                01/2000   to   01/2005     Company Name   City  ,   State             Education and Training      Master of Divinity
Master of Arts  :   Counseling    Asbury Theological Seminary   City  ,   State       Counseling        Bachelor of Arts  :   Psychology    Asbury College   City  ,   State       Psychology          Skills    Accounting, accounting software, approach, automotive, council, counseling, creativity, customer service, customer support, event planning, focus, leadership, Team Builder, leadership development, leadership training, managing, Microsoft products, next, Organizer, peak, profit, Public Speaker, quality, renovation, Reuters, sales experience, selling, Sales, seminars, strategy, strategic, Tax and Accounting, tax, Technical Sales, vision      Additional Information      Limited License Professional Counselor - License Number 6401006038     "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT EXECUTIVE       Summary    Process oriented Data Analyst and Delivery Lead with 5+ years proven track record of analyzing Business Intelligence to increase top line and bottom line of the business vertical. Reduced costs of manufacturing signaling systems by 10% and increased sales by 25% by analyzing operating data.
Closely worked with business clients and SMEs to collect, clarify and translate business requirements into functional and technical requirements. Demonstrated logical and strategic thinking, leadership and organizational skills, contingency planning and adaptability to new technologies.
Distinguishing ability to simultaneously manage multiple Clients, work closely with the Leadership team and be a complete Team Player, to successfully design, implement and deliver complicated projects against challenging deadlines, whilst keeping the teams in sync and motivated.
Pursuing MS in Information Systems in Big Data Analytics and looking to leverage skills and experience to grow in the field of Data Analytics by contributing towards effective business decisions.      Skills          Python  SQL  Java  R  Excel  Tableau  Statistical Analysis  Multiple Linear Regression  CERTIFICATION  Sun Certified Java Associate              Experience      Business Development Executive     Nov 2011   to   Jun 2014      Company Name         New project, was involved in gathering business requirements from client, creating process documents for the product, working with supply chain and operations team to forecast delivery schedule.  Analyzed BI data of similar projects and reduced implementation and delivery time by 22% by introducing additional station for bottle neck processes and dividing inspection stage in to steps.  Created test documentation for the product based on client testing requirements.  Managed multiple (5+) vendors to ensure on time delivery.  Closely monitored quality issues using statistical analysis, achieving 98% first pass rate which resulted in increasing profit margin by 11 % in comparison with initial projection.  Lead a team involved in Transfer of Technology between the Client and the Organization.  Ensured satisfactory Test and Deployment on client site, in France.         Delivery Lead     Jan 2009   to   Feb 2011            Management Trainee     Sep 2008   to   Dec 2008      Company Name              Education and Training      GEORGIA STATE UNIVERSITY   Ôºç   City  ,   State            Master of Science  ,   Information Systems   July 2018     J. Mack Robinson College of Business         Information Systems       VISWESWARAIAH TECHNOLOGICAL UNIVERSITY   Ôºç   City  ,     India          Bachelor of Engineering  ,   Information Science   June 2008     Vidyavardhaka College of Engineering         Information Science       Interests    Worked for upliftment of multiple orphanages in Mysore, India as part of INTERACT club (Wing of Rotary Club) from 1998-2000.
Founder Member of placement service committee ILLUMINATI during undergrad.
Actively involved in Go Green initiatives at Kaynes Technology including Vehicle Emission Check drives and Tree Planting initiatives along with local Municipal Corporations.        Skills    Business Development, BI, Client, clients, delivery, dimensions, Documentation, ERP, inspection, Inventory, Java, Team Development, Director, Excel, 98, Process Control, processes, profit, Project management, Python, quality, sales, SQL, Statistical Analysis, Sun, supply chain, Tableau, Vendor Management      Additional Information      EXTRA CURRICULAR
Worked for upliftment of multiple orphanages in Mysore, India as part of INTERACT club (Wing of Rotary Club) from 1998-2000.
Founder Member of placement service committee ILLUMINATI during undergrad.
Actively involved in Go Green initiatives at Kaynes Technology including Vehicle Emission Check drives and Tree Planting initiatives along with local Municipal Corporations.     "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT CONSULTANT           Skills    3-D, budgets, color, Council, CPT, client, floor plans, Forklift, Manufacturing Processes, presentations, real estate, Safety, sales, seminars, spreadsheet, Technician, vision      Experience     March 2014   to   August 2014     Company Name    City  ,   State    Business Development Consultant        Phoned, emailed and actively followed up with potential leads given to me by management.  Answered calls and scheduled appointments with the sales team.  Logged all customer information in VinSolutions.  Confirmed appointments and scheduled follow ups with customers.  Notified necessary departments when appointments have been set.  Maintained a goal of 8-10 appointments created daily.  Recorded daily and weekly appointment information in a spreadsheet to measure success
          against our goals.         November 2011   to   April 2014     Company Name    City  ,   State    Senior Design Consultant        Developed exterior design concepts and planned the schematic color and finish of the colors
          chosen.  Reviewed project costs, budgets and adherence to schedules.  Ensured that the project vision and design intent were reflected successfully.         April 2009   to   November 2011     Company Name    City  ,   State    Expo Design Desk Associate        Generated more sales leads than any other design associate.  Assisted lead designers with their floor plans, elevations and 3-D perspective views prior to
          presentation to the client.  Assisted designers with their material boards for in-house review and presentation.  Reviewed project costs initially with home owners.  Voted Employee Committee President and planned all employee events and fundraisers.         March 2004   to   March 2009     Sales Associate/Wall Paper Specialist        Sherwin Williams, Lawrence ,KS.  Ordered, contacted and handled all wallpaper sales.  Passed all skill level tests in the 95th percentile each month.  Organized and conducted presentations at all the faux finish clinics to public.  Cultivated long term relationships with area contractors.  Primary representative for area home shows and real estate seminars.  Visited home sites to assess and fulfill customer needs both interior and exterior projects.          Education and Training          University of Kansas           Interior Design  Bachelor's Degree    Interior Design       2016        Professional Certified Production Technician, Manufacturing Skill Standards Council (MSSC):
        Profile
          CPT certified in Safety, Manufacturing Processes & Production and Forklift Certification from
          Washburn Institute of Technology, Topeka, KS, Silver Level, Kansas WorkReady! Certification,           2016                  OSHA 10, General Industry Certification           May,2007     University of Kansas   City  ,   State      Interior Design   Bachelor of Fine Arts    Interior Design       "
BUSINESS-DEVELOPMENT,"         DIRECTOR, GLOBAL BUSINESS DEVELOPMENT       Summary     Scott Kachelek is a sales and business development executive with more than 15 years experience in large commercial and government digital LED lighting projects, immersive cinema technologies, and commercial printing control systems. Key personal traits include:     Proactive ... ¬†¬†¬†¬† ¬†¬†¬†¬†¬†¬† Strives for continual improvement without supervision.   Creative ...¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†Thinks of unique ways to solve problems and improve products or processes.   Outgoing... ¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†Interacts easily with others for lasting business relationships.   Analytical... ¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬† Analyzes the facts in detail and makes a timely decision.   Persistent... ¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬† Sticks with long term projects to see through to completion.   Culturally aware... ¬† Embraces diversity and is sensitive to similarities/differences.  ‚Äã       Highlights          Cross region international projects  Competitive analysis  Sales strategy  Partner relationships         Business process improvement  Public presentations  Functional Spanish  Functional Japanese            Accomplishments     Key player in growing a business from $25 million¬†sales to $150 million.    Maintained 50% integral gross margin on product portfolio in spite of severe competition.    Managed a cross functional team of 5 professionals and worked across 33 international sales organizations.    ‚ÄãTraveled to and conducted business in more than 30 countries.    Sold and managed projects up to $6 million value.    Developed and supported over 20 value added resellers.       Experience      Director, Global Business Development   06/2015   to   Current     Company Name   City  ,   State






					Built a go to market sales strategy from the ground up focusing
on OEM partners, sales agents, industry associations, academic
institutions, national end user accounts, and independent cinemas.

					Built value proposition for end user sales including usage cases,
revenue generators, and return on investment.
					Prepared sales presentations and product demos for
entertainment industry executives.

					Researched industry trends in cinema entertainment and provided
feedback to product management to improve product positioning.

					Collaborated on technical and sales proposals for global pilot
sites to prove the value of new technology to the market.
  Developed¬†bank financing program for purchases and leases.
					Advised internal stakeholders on business opportunities in their

					region and worked together to include multiple product portfolios in¬†a single¬†sale.¬†   ‚Äã         Director, International Sales   09/2007   to   06/2015     Company Name   City  ,   State






					Created global sales plan per international market (33 total) to focus resources
on new product introductions, first of their kind lighting¬†






					applications, accurate project forecasting, and sales analytics reviews
(margin trends, currency fluctuations, and cost of non quality).

					Built specifier (lighting designer, architect) relationships and
project sales funnel through one on one meetings, industry
presentations, and trade show attendance.

					Built value added partner relationships leading to increased sales
through annual business strategy reviews, joint project
management, joint end user sales meetings, tours of global
reference projects, and technical, sales, and design related
training.

					Worked closely with supply chain teams to plan production to
meet current project timelines, forecast future demand, and
reduce product costs to improve product margins.¬†   ‚Äã         Manager, International Inside Sales   09/2002   to   09/2007     Company Name   City  ,   State
    Recommended pricing strategies to win business.

    Assisted marketing with trade show booth construction.

Managed credit approvals to release orders on
    prepay, credit, or letter of credit. Helped to collect past due invoices.
    Advised partners on product selection for specific projects to
    meet budget and project design goals.¬†   ‚Äã         Sales Coordinator   01/1997   to   03/2002     Company Name   City  ,   State       Acted as a liaison between head office in U.S. and branch office
in Japan to highlight staff and customer concerns.

					Attended trade shows to answer product specific questions from
the market.

					Researched and developed web conferencing system for
worldwide customer training to improve communication and Reduce travel costs.  Produced general marketing materials including videos, presentations, brochures.          Portfolio     Bosphorus Bridge,  Turkey ; Vegas Mall,  Russia ; Torre Colpatria,  Colombia ; Maracana Stadium World Cup,  Brazil ; DTI Cinema,  USA ; Marks and Spencer Stores,  U.K .;¬†Allianz Arena,  Germany ; Meydan Bridge,  U.A.E .; Galaxy Casino,  Macau ; Ghent Stadium,  Belgium ; Olympics,  Brazil;  Kingdom centre,  Saudi Arabia ; Kohinoor Tower,  India;  Intercontinental , UAE;  Aspire Tower , Qatar ; Nabana theme park,  Japan ; Matsuya Ginza,  Japan ; Montparnasse,  France        Education      Bachelor of Science  :   International business   1994       University of Minnesota, Carlson School of Management   City  ,   State  ,   USA     Minors in Spanish, Japanese, and East Asian studies     "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT ASSOCIATE         Professional Overview    Over five years of experience in Business
Operations and a Master Degree in International Commerce and Policy with the
ability to execute Strategic Leadership, Direct-to-Consumer Marketing, Risk
Management, and Strong Executive Communication Skills
across all organizational levels.¬†      Skills           Cash handling    Financial analysis  Capital market trends  Industrial coverage knowledge  Risk management expertise  Product management  Accounts Payable/Receivable¬†      Detail-oriented  Process development  Business recovery and sustainability  Complex problem resolution  Social media marketing   Client acquisition              Experience      Company Name    City  ,   State    Business Development Associate   11/2015   to   Current       Identifying trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.  Locating or proposing potential business deals by contacting potential partners; discovering and exploring opportunities.  Screening potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.  Develop negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.  Credited for playing key role in generating over $200,000¬†per year in revenues.  Surpassed annual quota by 110%.  Identified $125000 in revenue opportunities by collaborating with distribution partners.          Company Name    City  ,   State    Trade Agreements Negotioations and Compliance Intern   03/2014   to   08/2014       Support Enforcement and Compliance senior staff on U.S.Trade Policy   Development and implementation of¬†Trade Agreements¬†by helping to ensure that foreign governments comply with their obligations under the agreements to which the United States is party.  Provide support to leadership on policy and negotiation analysis for key trade agreements as well as work with all global market regional offices to develop new initiatives to increase role of minorities in global commerce as well as strengthening governmental institutions to have sustainable economic and social growth in developing countries.  Served as a representative of International Trade Administration at North America Steel Committee.  Responded to citizens' complaints and requests for information and services.  Cultivated close working relationships with other municipalities and governmental agencies.          Company Name    City  ,   State    Associate   05/2010   to   10/2015       Authoritatively recruited and directed more than 40 staff members.  Held responsibility for all hotel operations, including customer service, sales, housekeeping, financial accountability and regulatory compliance.  Served as crucial participant in executing annual quality audit.  Personally, ensured activity of Key Control Program.  Comprehensively studied, reviewed and verified all financial documentation.  Ensured that goals are being translated to the team as they relate to guest tracking and productivity.  Created and nurtured a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.  Secured $35000 in room sales for the 2015 fiscal year.  Gathered and analyzed data for studies and reports and made recommendations based on findings.  Drafted and edited written materials including agendas for the senior managements.          Company Name    City  ,   State    Sales Leader   02/2007   to   01/2010       Served as knowledge resource for store management regarding team-building, financial management and business development activities & objectives.  Diligently practiced stringent Quality Assurance and ensured adherence to highest standards.  Produced comprehensive strategic profitability- enhancement plans for territory stores.  Identified issues, analyzed findings, and formulated appropriate strategies to increase profitability of multiple stores.  Task included oversight and evaluation of Financial forecast reports.  Built relationships with customers and the community to establish long-term business growth.  Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.  Promptly resolved all customer requests, questions and complaints.  Contacted customers by phone and email in response to inquiries.  Trained all incoming sales team members.  Approved all sales staff budget expenditures.  Planned and directed staff training and performance evaluations.  Developed a comprehensive training program for new sales associates.  Developed quarterly and annual sales department budgets.          Education      Master of Arts  :  International Commerce and Policy   2014     George Mason School of Public Policy  ,   City  ,   State      International Commerce and Policy International Commerce and Policy Semester or Credit Hours: 42 Credit Hours        Master of Arts     2013     Oxford University - Mansfield College          Oxford
Study Abroad Semester or Credit Hours: 3 Credit Hours        Bachelor of Arts  :  Government and International Politics   2012     George Mason University  ,   City  ,   State      Government and International Politics Government and International Studies Semester or Credit Hours: 60 Credit Hours        Associate of Arts  :  Liberal Arts   2010     Northern Virginia Community College  ,   City  ,   State      Liberal Arts Liberal Arts Semester or Credit Hours: 60 Credit Hours     "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER       Summary    Seeking an Account Manager role that offers a vibrant workplace where I can use my 13 years of account management experience.      Highlights          Trained in business development  Accomplished in relationship selling  Proven sales track record  Recruiter training      Sales management  Team leadership  Sales coaching            Accomplishments     Aerotek Top Producer in the Midwest in 2007 and 2008¬†   Devised successful recruiting plans for multiple clients cementing their positions as cornerstone accounts.¬†     Created strategies to develop and expand existing customer sales.         Experience     07/2016   to   Current     Business Development Manager    Company Name   Ôºç   City  ,   State      Positioning information security solutions to large Commercial and Public Sector clientele; Ability to effectively profile target accounts; Professional networking to build relationships with C-level executives and decision making managers at targeted clients; Continuing education on evolving networking, unified communication, virtualization, and storage technology.         02/2016   to   07/2016     Engineering/IT Account Manager    Company Name   Ôºç   City  ,   State      Responsible for the day to day activities necessary for billable headcount, revenue, and margin growth.  To ensure client satisfaction and service delivery through New Business Development, Account Management, Recruiting and Leadership/Mentorship of a dedicated team of Technical Recruiters.  Train and develop recruiters.  Recruit as necessary in order to fill strategic positions.         09/2010   to   01/2016     Account Executive    Company Name   Ôºç   City  ,   State      Industry: Healthcare IT Project, Technology & Staffing Solutions.  Responsibilities: Identify, prospect and secure business opportunities to support new revenue growth for specific geographic area; Develop and implement sales/recruiting strategies for new account prospects focusing primarily on higher margin retail prospects and new business opportunities within active and inactive accounts; Drive activity/results through the leveraging and consistent application of best practice sales processes and initiatives; Work primarily within the Healthcare industry (payers, providers and life science).  Lead, develop and mentor recruiters.         08/2009   to   09/2010     Business Development Manager    Company Name   Ôºç   City  ,   State      IT Project, Technology & Staffing Solutions.  Responsibilities: Identify, prospect and secure business opportunities to support new revenue growth for specific geographic area; Develop and implement sales strategies for new account prospects focusing primarily on higher margin retail prospects and new business opportunities within active and inactive accounts; Work with Regional Director and VP to plan, conduct and follow up on sales calls; Drive activity/results through the leveraging and consistent application of best practice sales processes and initiatives.         05/2005   to   08/2009     Senior Account Manager    Company Name   Ôºç   City  ,   State      Civil Engineering, A&E, Environmental and GC.  Responsibilities: Specialized in contract staffing for the civil engineering, environmental, architectural and construction industries; Responsible for the entire sales process, including prospecting, selling, negotiation, and closing; Sales forecasting, lead generation and prospecting; Strategically manage call cycles; Expand and maintain territory business by working with accounts to meet and exceed annual sales objectives; Maintain superior relationships with contacts and decision-makers; Consistently maintain monthly sales quota and revenue goals; Maintain activity standards (number of sales calls, quantity of face to face meetings, time spent prospecting, account renewals, etc.); Maintaining sales activity in the Siebel  database for reporting purposes; Train and develop recruiting teams to fulfill delivery.         01/2004   to   05/2005     Senior Recruiter    Company Name   Ôºç   City  ,   State      Consulting with client hiring managers to thoroughly understand the clients' needs; Developing creative sourcing strategies and leveraging resources to recruit high caliber candidates through online social networking,  direct sourcing, community involvement, professional networking, and local media resources; Interviewing and assessing candidate qualifications through a combination of behavioral interviews and competency based evaluations; Developing a network of ready to work candidates to meet the current and anticipated needs of clients; Facilitating interviews between the candidate and client, including candidate preparation and client briefing; Conduct debriefing with candidates and customers following interviews; Develop long term relationships with employees while on assignment and providing career coaching; Maintaining and updating thorough, accurate, and compliant documentation of all client, candidate and temporary interactions via technology solutions.         05/1999   to   04/2003     Managing Director    Company Name   Ôºç   City  ,   State      Sheet/coil steel sales; Secure new and existing business; Supervise warehouse staff; Organize loads for delivery/collection; Maintain inventory.          Education     May 1999     Bachelor of Science  :   Technology and Management    University of Bradford   Ôºç     State  ,   UK    Technology and Management        Skills    Salesforce, Siebel, Fox and Bullhorn CRM/ATS experience.¬†   "
BUSINESS-DEVELOPMENT,"         NEW BUSINESS DEVELOPMENT MANAGER       Summary    BUSINESS LEADER & SALES MANAGER
Collaborative Management / Business Strategy / New Business Development An accomplished leader with a strong background in complex, high-volume and revenue business operations. A proven passion for customer service and operational excellence, demonstrated by extreme dedication and commitment to job duties and responsibilities. Drives positive financial and operational performance through completion utilizing a cross functional team to deliver these objectives to the satisfaction of customers.      Highlights          New customer acquisition  Trade shows  Account management   Special events planning       Articulate public speaker  Direct mail campaigns  Stakeholder relations            Accomplishments     South Chamber Ambassador of the Month  CAS Certification from Promotional Products Industry  Certified Tourism Ambassador for Oklahoma¬†   Promoted from  Account Manager  to  New Business Development ¬†after¬† nine¬† months of employment.         Experience     02/2014   to   Current     NEW BUSINESS DEVELOPMENT MANAGER    Company Name   Ôºç   City  ,   State      Sell and market promotional products to current and prospective customers.  Bring new business accounts to the inside sales team for follow up and to build the foundation of new customer sales.  Selected accomplishments: Provide consultation services to customers to help plan their marketing strategy.  Utilize promotional products, printing, direct mail and email marketing to achieve a 50% increase in sales from 2014 to 2015.  Forged long-lasting relationships with the community, suppliers and other nearby retailers.  Increased store and associate involvement.  Log sales orders with 2 different software programs.  Accurately upload customer details and select inventory quantity and delivery date for their orders.  Regularly meet with suppliers to determine products that were in high demand.   Champion the execution of Lootfest, a promotional products tradeshow that drew a crowd of 300+ people.    Host 2 lunch and learns to create a positive image of the business.  Train, educate and mentor sales representatives, acting as technical product expert for all new and existing promotional products.  Directly increase sales by $10,000  monthly.         06/2010   to   01/2014     Company Name   Ôºç   City  ,   State      Marketed and sold promotional products to customers.  Liaised with senior management at customer locations to determine their overall business strategy as well as their sales and marketing goals and objectives.  Selected accomplishments: Placed the correct products at customer locations based on their interview responses.  Closely monitored the success or failure of products to constantly reconfigure strategy and product offerings.  Increased department sales by an average of 10% each year.  Aggressively targeted new customers and generated new revenue streams through exciting presentations and strategies.  Creatively designed marketing programs for each department, specific to their targeted demographic.  Assisted sales associates in obtaining an average of 10 new accounts each month.  Maintained the cleanliness and overall design of the showroom, rotating product offerings to showcase new products.  Optimized product placement to drive new interest in those products by 30%.         09/2006   to   06/2010     INSIDE SALES MANAGER    Company Name   Ôºç   City  ,   State      Driving force in the inside sales department, directing new accounts towards qualified inside salespeople.  Effectively trained, on-boarded and mentored sales associates to ensure their continued success.  Selected accomplishments: Managed 95% of graphic work submitted by the sales department.  Provided critical input to graphic design based on the customer's profile and demographic audience.  Ran reports to analyze sales performance and raw data.  Compiled this information in to reports for senior management.  Adjusted sales strategy to steadily increase sales by 20% quarterly.  Delivered all projects on time and within the specified budget.  Continually searched for cost and time savings that met and exceeded expectations for each project.  Drafted new policies and procedures for the sales department and new account acquisition department.          Education          ROSE STATE COLLEGE   Ôºç   City  ,   State      Taken Business and Marketing Classes            Associate of Arts  :   Advertising & Public Relations    WICHITA STATE UNIVERSITY   Ôºç   City  ,   State      Advertising & Public Relations            CAS Certification from PPAI - Industry Specific Program in Business, Marketing & Sales (November 2015)
.continued.              Skills    budget, business strategy, consultation, Customer Relationship Management, delivery, direct mail, directing, Driving, email, senior management, Forecasting, graphic design, graphic, image, inside sales, inventory, Marketing Strategy, marketing, market, Marketing & Sales, mentor, New Business Development, Optimization, policies, presentations, Sales, strategy   "
BUSINESS-DEVELOPMENT,"         DIRECTOR OF BUSINESS DEVELOPMENT       Career Focus    Business Development Award-winning sales & marketing executive with extensive experience in growing and exceeding sales in multi-million dollar business operations in the food and beverage industries, financial services, and pharmaceutical industries. Pragmatic and results orientated, with a focus on bottom line results, and have a proven track record of achieving and exceeding the standards of performance set out for any sales project. Skilled in utilizing technology as a tool to improve organizational efficiency. Seeking an executive management position in Business Development.       Summary of Skills          Skills	Experience	Total Years	Last Used  Microsoft Office Suite	Expert  Quicken/ Quick Books	Expert  Adobe Creative Suite	Expert  Microsoft Project	Expert                Professional Experience     03/2014   to   Current     Company Name   Ôºç   City  ,   State      Responsibility for growing the Baptist Portfolio of eleven outpatient facilities in the Fort Lauderdale market.  Developed business plans and initiatives to assess new markets, and analyze business opportunities.  Developed programs that are aimed at improving relationships with physicians by understanding practice patterns, promoting relevant new services, and providing training.  Cultivated strategic partnerships to develop and enhance business alliances for Baptist Health South Florida BHSF).  Evaluated and analyzed sales data and provide recommendations to overall business planning strategies.  Actively worked with cross-functional teams to meet sales goals according to P&L.         03/2013   to   03/2014     Director of Business Development    Company Name   Ôºç   City  ,   State      Formed strategic partnerships and negotiated contracts with mass retailers and distributor's which resulted in the Greenie Tots product line being sold in national Fortune 500 accounts.  Managed the sales and marketing department, which consisted of employees and vendors.  Conducted and oversaw recruitment & training and development Developed new retail and institutional accounts nationwide by prospect identification, execution, proposal development, proposal delivery and contract negotiation.  Strategically positioned the Greenie Tots brand to be recognized as superior to the national brands which resulted in increased market share and additional retail placement vs.  the well established national brands and other major industry players.  Oversaw the online /retail marketing campaigns that resulted in increased traffic to the company website/store and increased brand awareness at the retail level.  Developed company wide incentive performance plan which motivated staff and resulted in a 200% increase in sales.  Managed new and existing accounts by constantly developing new strategies to help them reach their full potential and to ensure consistent recurring revenues.         08/2003   to   03/2013     Pharmaceutical Sales Representative 2    Company Name   Ôºç   City  ,   State      Responsible for a portfolio of billion dollar revenue medications including Lipitor¬Æ, Viagra¬Æ, Celebrex¬Æ, Lyrica¬Æ, Chantix¬Æ, Toviaz¬Æ, and Premarin¬Æ to increase market base and change physician prescribing habits.  Effectively leveraged resources within a fixed budget to increase sales and add value to a difficult to access, high volume, urban customer base.  Created regionally recognized sample model for Celebrex that resulted in increased sales and reduction in sample utilization.  Lead by example in sales performance and territory impact, which allowed for additional Regional responsibility including advising on customer targeting strategy, how to effectively launch products in a high managed care environment, and strategies to effectively differentiate our product offering from the competition.  Implemented strategic plan for ""hard to see"" physicians by understanding the intricate details of how they operated their office and well as their compensation strategy.  Delivered effective sales presentations to doctors and key influential staff including: Primary Care, Neurology, Endocrinology, Orthopedics, Pain Management, Podiatry, OB-GYN's, Dermatology, & Gastroenterologists Conducted managed care pull-through initiatives for plans including Humana, Aetna, Cigna Medicaid, & United Built relationships with key P&T members which attributed to positive formulary acceptance of the following products: Relpax, Bextra, Celebrex, & Lyrica.  Product Experience: Aricept, Bextra, Caduet, Celebrex, Chantix, Exubera, Lipitor,Premarin, Pristiq, Relpax, Toviaz, & Viagra Winner:Florida South Turn Up The Heat Contest, Top Performer Award (2007, 2006,2005,& 2004).         01/2002   to   08/2002     Intern    Company Name   Ôºç   City  ,   State      Developed and maintained monthly expense budget reports for entire Managed Care sales force (NHO) to evaluate budget spending & allocation of resources.  Utilized Sherlock NHO software to analyze formulary status for the Cluster and created reports to emphasize formulary growth & decline.  Developed & spearheaded a community health fair targeted at the Hispanic community in Harlem, NY to educate indigent patients on improving their health.  Worked with many external partners City of New York, Veritas, Local churches, & Media (Radio, Newspaper, amp;Television).  Assisted in the design, development and implementation of branding the Manage Care division of Pfizer by developing a logo that represented the team.  Executed by partnering with an outside advertising agency as well as having internal focus panels to insure the logo represented the cluster Trained new intern hires in the NHO division on the policies and procedures as well as assisted them in getting acquainted with their new job assignments.          Education     August 2003     MBA  :   Business Administration    Florida A&M University   Ôºç   City  ,   State      Business Administration       August 2003     BS  :   Business Administration    Florida A&M University   Ôºç   City  ,   State      Business Administration          Skills    Adobe Creative Suite, advertising, agency, branding, Budgeting, budget, Business Operations, business planning, business plans, community health, contracts, Contract Negotiation, Customer Relationship Management, delivery, Dermatology, Endocrinology, Finance, focus, functional, GYN, Human Resources Management, Leadership, logo, marketing, market, access, Microsoft Office Suite, office, Microsoft Project, Neurology, Newspaper, Orthopedics, Pain Management, policies, presentations, Primary Care, Procedure Development, Product Development, proposal
development, proposal, Quick Books, Quicken, Radio, recruitment, retail, Sales, strategy, strategic, Strategic Planning, Television, Veritas, website   "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER       Summary    Understand property insurance policies 12 years' experience evaluating and valuing fixed assets and building values within a high volume environment Understanding of insurance and accounting capital asset valuation, using direct, standard and normal costing techniques with consistency and accuracy Extensive knowledge of an appraisal and the appraisal review process and its guidelines as it pertains to government specifications such as USPAP Proficient in GASB, CSAM, SACS, GAAP requirements           Experience      Business Development Manager   01/2014   to   Current     Company Name      Developed a West Coast presence for CBIZ Valuation Group in the Public Entity and Private Sector segments Developed and managed a cultivated sales pipeline for the follow sales territory: California, Arizona, New Mexico, Utah, Nevada, Texas, Oklahoma, Alaska and Hawaii Successfully cold called commercial insurance brokers and risk managers to set sales meetings for new opportunities Attended and exhibited in insurance related conferences throughout sales territory and nationally.          Branch Manager Trainee   08/2004   to   06/2005     Company Name   City  ,   State       Helped achieve branch's sales and margin goals Ensured positive customer service experience by effective management of rental process Maintained positive individual sales goals and customer service goals Grew branch sales using business to business sales tactics Maximized sales margin by upselling customers to higher-priced services and ancillary products.          Senior Project Manager   06/2002   to   Current     Company Name   City  ,   State       URMIA, PRIMA, AGRIP and FIRMA Signed a Risk Pool of Southern California Cities within my first year Signed a fortune 500 company for a multiple year contract In talks with multiple other fortune 500 companies for multiyear contracts Signed multiple school districts in California to build our brand in the West Signed master agreements with national insurance broker for appraisal services Over doubled my sales revenue and pipeline year after year.          Project Manager, Staff Appraiser, Assistant Appraiser, Intern      Account manager for the company's largest West Coast client; assist with assigning work to appraisers, review of projects; status log updates, maintain positive relationship with client, handle all questions/concerns client has Responsible for training staff appraisers on all aspects of their position Perform appraisal of buildings for insurance and accounting valuation.  Inspect and analyze construction materials, building components, and building additions Handle all matters such as site visits and address concerns, questions, or discrepancies regarding the scope of the project.  Responsible for project completion and ensuring client satisfaction Perform inventory and valuation of fixed assets for accounting and insurance reporting.  Determine depreciation methods, useful lives, and valuation of fixed asset Able to manage the largest, most complex projects (inventory and re-inventory projects, insurance or accounting projects, school districts, cities, Risk Pools, wastewater treatment facilities and infrastructure assets) and complete majority of projects in less than the budgeted hours and expenses Oversee daily activities of staff, allocate projects to project managers, and monitor productivity.  Ensure high standards of quality, accuracy, and safety Manage project budgets and project hours to ensure profitable projects Proactively improve client relationships with direct involvement with clients and vendors.          Education      B.A  :   Business Administration   December 2003       University of Wisconsin   City         Business Administration        Skills    accounting, budgets, business development, Computer literate, concise, conferences, conflict resolution, contracts, draw, client, clients, customer service experience, customer service, Detail oriented, fixed assets, focus, Inspect, insurance, inventory, leadership, management skills, materials, meetings, Microsoft Office Suite, Windows, organizational, Profit, quality, relationship building, reporting, safety, sales, scheduling, sound, strategist, Valuation, verbal communication skills, wastewater treatment, written      Professional Affiliations    Risk Management Society (RIMS), California Association of Joint Powers Authorities (CAJPA), Public Agency Risk Management Association (PARMA), Public Risk Management Association (PRIMA), University Risk Management & Insurance Association (URMIA), Association of Governmental Risk Pools (AGRIP), Food Service Industry Risk Management Association (FIRMA) Involved in numerous insurance organizations regionally and nationally including: San Diego, Orange County, Los Angeles, San Francisco, Nevada, Oregon and Utah Chapters of RIMS San Diego RIMS Chapter Golf Committee Member San Diego/Imperial Valley + Southern California PARMA Chapters    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT COORDINATOR           Professional Summary      Program Coordinator bringing extensive background in¬† Training Coordination,¬†System Administration, and Operations . Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities.         Core Qualifications          Troubleshooting and problem solving  Exceptional telephone etiquette  Professional demeanor  Self-starter         Time management ability  Ability to prioritize  Deadline-oriented  ‚ÄãEmployee training and development            Experience      Business Development Coordinator    May 2016   to   Current     Company Name   Ôºç   City  ,   State            Technology Coordinator    October 2014   to   May 2016     Company Name   Ôºç   City  ,   State     Supports Region Director of Technology and five System Engineers by tracking and forecasting opportunities from start to finish.¬† Proposal creation in paperless proposal system.¬†¬†Created contracts upon new or amended¬†technology sales.¬†¬†Manages all aspects of the Learning Management System and serves as the main point of contact for the South Region which consists of 11 states and Puerto Rico.¬† Serves as the SSE/SOA Administrator for the south Region by setting up users, changes related to splits/merges and terminations, and reporting.¬† Works with solutions team and IT by submitting appropriate documentation to¬†get¬†credentials created for Client portal.¬†¬†Creates WebEx conference meetings and maintains weekly Region training schedule for Operations, Sales, and HR content.         Region Coordinator    February 2014   to   October 2014     Company Name   Ôºç   City  ,   State    Carries out diverse administrative duties and implements organizational policies and practices on behalf of and as directed by the Region President. Aids the Region President by coordinating office services, such as personnel, records control, and conducting special management studies. Manages all aspects of the Learning Management System and serves as the main point of contact for the South Region which consists of 11 states and Puerto Rico. Liaison between the Region Office and shared services functions and proactively resolves day-to-day operational issues. Collects, organizes, compiles, analyzes and presents information pertaining to operations such as financial reports, budgets, customer service reports, and company or supervisor report requests; Compiles data and arranges for final preparation of reports for management decision-making. Plans and schedules meetings and events; maintains calendar of appointments and travel itineraries; Coordinates related arrangements.        Executive Assistant    April 2012   to   April 2013     Company Name   Ôºç   City  ,   State     Supported the Owners in business start up.¬† Coordinated conference calls, meetings, and travel arrangements.¬†¬†Monitored and
replenished inventory of office supplies and maintained servicing of all
equipment.¬† Created spreadsheets and word documents as needed.¬†¬†Responsible for budget and vendor management.     **This was an interim position while in the process of relocating to Georgia.         Technical Support Coordinator    June 2011   to   March 2012     Company Name   Ôºç   City  ,   State    First tier level of diagnosis, resolution, and contact for the various Canfield Imaging Systems hardware and software platforms to external customers in the medical field.¬† Answers, evaluates, and prioritizes incoming telephone, voicemail, and email requests for assistance from end-users experiencing problems with hardware, software, and networking issues in support of Canfield hardware and software.¬† Create and process Return Merchandise Authorizations for equipment that needs to be replaced or repaired.¬† Multitasking between field responsibilities and internal technical development.¬† Wored with project teams to develop equipment instruction guides.¬†


 Created return merchandise authorizations and coordinated
     equipment use for clinical trials.
 Processed, tracked and expedited client orders for overnight
     delivery.
 Eliminated paper orders and RMA forms¬† by creating electronic versions that
     reduced data entry time by 50%.


        Clinical Administrator    January 2011   to   April 2011     Company Name   Ôºç   City  ,   State     Coordinated scheduling of monthly staff meetings, with
participants from various parts of the company using both audio and video
arrangements.¬†Supported all nurses and doctors in the practice. Coordinated work schedules for the nurses and ensure proper coverage is in place. Attended all clinical meetings, created agendas, and kept meeting minutes. Tracked special projects and timelines to ensure compliance. Reviewed, updated, and evaluated metrics for RNs to ensure engagement and patient satisfaction is met. Daily administration of resource management system. Assisted in special projects as needed.¬†          Specialist, User Applications    January 2007   to   May 2010     Company Name   Ôºç   City  ,   State


 Monitored daily administration of Saba learning management system
     and¬† Pedagogue assessment system for
     over 6,000 internal and field associates .¬†


 Diagnosed and provided first level support for transcript and learning
     management system issues.



 Analyzed helpdesk call database and identified trends to actively
     resolve recurring system issues.


Reduced response time for client system issues
from 48 to 24 hours.




 Trained all internal and regional coordinators on
     the Saba learning management system.
 Established and implemented standard operating procedures for all testing
     initiatives.
 Created, administered, and proctored all product testing for field
     associates.
 Created and refined communications, training manuals, and FAQs.




        Training Coordinator    October 2001   to   January 2007     Company Name   Ôºç   City  ,   State     Managed department budget including estimates and accruals within
     2% of target.¬†


 Managed internal logistics associated with
     training, such as training lists, invitations, attendance rosters,
     scheduling events, and assigning pre-work.



 Consolidated electronic evaluations/data for all sales workshops,
     analyzed metrics, and reported to Senior Management monthly.




Maintained senior¬† managements
     calendars and handled extensive international and domestic travel
     arrangements.¬† Prepared,
     submitted, and tracked expense reports in Concur system.¬† ¬†


         Education      Bachelor of Science   :   Business Administration  ,   2006    Centenary College   Ôºç   City  ,   State              Technical Expertise        Sales Software: Salesforce.com, Paperless Proposals  Learning Management: Saba LMS, Success Factors LMS, Webex, Pedague Testing System  Administrative: Microsoft Office Suite, Concur  Technical: Vantive, Clarify     "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT SPECIALIST/BRANCH MANAGER       Summary      Well-qualified and results-oriented manager with 10 years of experience in positions of increasing responsibility and duties. Top-performer with a track record of consistently meeting or exceeding organizational and customer expectations. Skilled at inspiring and motivating staff to better themselves and others around them. Proven team leader with experience in performance management, HRIS, training and development, and candidate recruitment.         Highlights          Team leadership  Work force management  Operations management      Employee engagement  Procedure development  Training and development            Experience      Business Development Specialist/Branch Manager     Apr 2015   to   Dec 2015      Company Name   Ôºç   City  ,   State     Ensured the branches located in the assigned market area were properly staffed to meet the needs of the customers.  Developed necessary procedures and processes to ensure staff operations were efficient and compliant with regulations and internal policies.  Trained staff regarding new and updated policies, procedures and systems.  Served as a Mortgagebot administrator and trainer for loan staff.  Submitted loan and mortgage applications, reviewed credit and income to determine recommendation to assigned underwriter.  Reviewed submitted loan and mortgage applications, income documentation, and creditworthiness in order to underwrite applications as appropriate.  Cross sold products and services to customers as appropriate.  Ensured all staff members were adequately trained both with respect to product knowledge, operational procedures, and selling techniques.  Conducted sales training and staff development.  Ensured that all reports and necessary information were completed in a timely manner.  Conducted regularly scheduled sales, product, and customer service meetings.  Maintained branch staff compliance with federal regulations including, but not limited to, Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Regulation CC, Regulation D, Regulation E, and the credit union's information security program.  Called on present and prospective customers and businesses within the office's market area.  Actively participated in the community in a manner that reflected favorably on Members Choice Financial Credit Union.  Directly supervised assigned personnel as follows: Reviewed candidate applications and resumes.  Interviewed candidates for open positions.  Selected new personnel as appropriate.  Made provisions for the proper orientation and training of new personnel.  Reviewed employee performance throughout the probationary period and on a regularly scheduled basis thereafter.  Submitted employee discipline levels and/or discharge.  Reviewed/Approved employee submitted time.         Branch Manager II     Apr 2013   to   Jan 2015      Company Name   Ôºç   City  ,   State     Communicated with the District Manager, other Branch Managers, and appropriate staff personnel in order to integrate goals and activities.  Managed the Branch in a manner that meets the financial service needs of customers in and around the community.  Worked with the District Manager in establishing branch growth, sales, and profit objectives.  Provided input and established branch objectives as well as outlined strategic plans to meet branch objectives.  Submitted loan applications, reviewed credit and income to determine recommendation to underwriter.  Met with customers regarding loan applications; followed-up with necessary documentation for determining the potential acceptance of the application.  Ensured the branch was being properly staffed and that the staff was trained to meet customer service needs as well as sales objectives.  Made certain that all office operations were performed in accordance with established bank policies and procedures, either directly or through appropriate supervisor, e.g., branch balancing, control of vault cash, etc.  Ensured the proper security, maintenance, and cleanliness of the branch; supervised the opening and closing of the building and vault.  Took necessary measures for the securing and accounting of negotiable papers.  Coordinated with the sales staff to establish specific sales and customer service goals for each sales representative.  Ensured all staff members were adequately trained both with respect to product knowledge, operational procedures, and selling techniques.  Conducted sales training and staff development.  Ensured that all reports and necessary information are completed in a timely manner.  Conducted regularly scheduled sales, product, and customer service meetings.  Served as an active member of the branch's customer service team.  Conducted teller drawer audits, ATM audits, and vault audits, ensured branch cash was kept within recommended levels.  Maintained branch staff compliance with federal regulations including, but not limited to, Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Regulation CC, Regulation D, Regulation E, and the bank's information security program.  Called on present and prospective customers and businesses within the office's market area.  Processed teller transactions as needed.  Actively participated in the community in a manner that reflected favorably on U.S.  Bank.  Directly supervised assigned personnel as follows: Submitted position requisitions into Taleo, reviewed candidate applications and resumes.  Interviewed candidates for open positions.  Selected new personnel as appropriate.  Made provisions for the proper orientation and training of new personnel.  Reviewed employee performance throughout the probationary period and on a regularly scheduled basis thereafter.  Recommended salary increases; submitted employee discipline levels and/or discharge.  Reviewed and approved employee timecards.         Relationship Manager II     Mar 2007   to   Aug 2012      Company Name   Ôºç   City  ,   State     Communicated with the District Manager, other Branch Managers, and appropriate staff personnel in order to integrate goals and activities.  Managed the Branch in a manner that met the financial service needs of customers in and around the community/region.  Worked with the District Manager in establishing branch growth, sales, and profit objectives.  Provided input and established branch objectives as well as outlined strategic plans to meet branch objectives.  Met with customers regarding loan applications; followed-up with necessary documentation for determining the potential acceptance of the application.  Ensured the branch was properly staffed and that the staff was trained to meet customer service needs as well as sales objectives.  Made certain that all office operations were performed in accordance with established bank policies and procedures, either directly or through appropriate supervisor, e.g., branch balancing, control of vault cash, etc.  Ensured the proper security, maintenance, and cleanliness of the branch; supervised the opening and closing of the building and vault.  Took necessary measures for the securing and accounting of negotiable papers.  Coordinated with the sales staff to establish specific sales and customer service goals for each sales representative.  Ensured all staff members were adequately trained both with respect to product knowledge and selling techniques.  Conducted sales training and staff development.  Ensured that all reports and necessary information were completed in a timely manner.  Conducted regularly scheduled sales, product, and customer service meetings.  Served as an active member of the branch's customer service team, coached staff to display outstanding services to internal and external customers.  Called on present and prospective customers within the office's market area.  Processed teller transactions as needed.  Actively participated in the community in a manner that reflected favorably on the credit union.  Maintained branch staff compliance with federal regulations including, but not limited to, Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Regulation CC, Regulation D, Regulation E, and the credit union's information security program.  Conducted teller drawer audits, ATM audits, and vault audits, ensured branch cash was kept within recommended levels.  Directly supervised assigned personnel as follows: Selected new personnel as appropriate, reviewed candidate resumes, interviewed qualified candidates.  Made provisions for the proper orientation and training of new personnel.  Reviewed employee performance throughout the probationary period and on a regularly scheduled basis thereafter utilizing IPerformease.  Recommended salary increases; submitted employee verbal, written, final warnings, and/or discharge.  Reviewed and approved employee time and attendance utilizing ADP.         Relationship Banker     Jun 2005   to   Feb 2007      Company Name   Ôºç   City  ,   State     Served as an active member of the customer service team.  Assisted new and existing clients with accounts.  Recommended bank services and products as appropriate.  Referred clients to internal partners as appropriate.  Opened and assisted other Relationship Bankers in opening complex accounts.  Obtained a working knowledge of banking regulations to include Regulation D, Bank Secrecy Act, USA Patriot Act, Regulation CC, Regulation E, and Anti-Money Laundering.         Education      Bachelors of Science  ,   Psychology   2005     Radford University   Ôºç   City  ,   State     Psychology       Software Proficiency      Lotus Notes   Microsoft Office   Taleo   IPerformease   ADP   Etime Online Employer   Fusion/Wizard   Teller Navigator   BankPro   SharePoint   Mortgagebot   Symitar         Additional Information
	2014 Quarter Three - U.S. Bank Pinnacle Award  Top Investment Referrer for three years (2009, 2010, & 2012)     NMLS Registration 2008-2015      "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT INTERN       Summary    Obtain a position in analytics or data science in which I can enable data-driven decision-making to help leaders solve problems.      Highlights        Proficient using Statistical Analysis Software (SAS), R, SAS Data Miner, SQL, Relational Databases, and Microsoft Office programs.
*Experienced in statistical analyses, sampling techniques, research design, C-level presentations, and professional writing skills.              Experience      Business Development Intern   05/2013   to   Current     Company Name   City  ,   State       Enabled precision micro-targeting and bid optimization with Search Engine Marketing (SEM) at the zip-code level for AutoTrader's clients.  Used SAS and R to produce an interactive choropleth Google map that tracks page views, Sales, and Market Share of page views per client, which identifies potential areas of opportunity for SEM marketing.  Haystak Digital Marketing, an AutoTrader company, estimates that the project will increase their revenues by $3.5 million annually.          Statistical Consultant   10/2012   to   12/2012     Company Name      Used the correlation procedure in SAS to analyze Zillow.com data and housing attributes of 141 homes in the Virginia Highland community to determine that Dekalb County's appraisals were faulty and not statistically sound, which led the residents to winning a case against the county in court.          Statistical Consultant   05/2012   to   01/2013     Company Name   City  ,   State       Performed statistical analysis on survey research concerning the educational preferences of students born post 1982 in comparison with students of other age groups.  Found statistically significant differences in chosen majors of millenials to non-millenials and by race using the ANOVA and T-test procedures in SAS.  Accomplishments Smart Search Engine Marketing""						Summer 2013 Used SAS and R to analyze Sales, Vehicle Detail Page (VDP) counts, Market Share of VDP counts, automotive brand, demographics, and geography by zip code.  This determined which zip codes to micro-target for Search Engine Marketing (SEM) with Haystak Digital Marketing, rather than marketing solely based on a 10 mile distance of IP address from a dealership.  The project estimates to earn Haystak a potential of $3.5 million in annual revenues.  Using Logistic Regression to Determine Credit Scores""			Spring 2013 Used the scoring, correlation, SQL, and logistic procedures of SAS with a 2.5 million record dataset from Compucredit to produce a logistic regression model to classify consumers as ""good"" or ""bad"" credit risks based on 16 significant predictors.  The model generates approximately $114k profit per 1,000 individuals scored.  Homelessness in Georgia""							Fall 2012 Performed a multiple linear regression using the regression procedure in SAS to predict the counts of homeless persons per county in Georgia.  Lottery Sales per Person"" was found to be the most significant predictor.          Education      Bachelor of Science  :   Sociology Statistics   May 2013       Kennesaw State University   City  ,   State       GPA:   GPA: 3.45    GPA: 3.45 Sociology Statistics        Skills    automotive, C, com, Credit, client, clients, IP, marketing, Market, Microsoft Office programs, optimization, Page, predict, presentations, profit, Relational Databases, research, research design, Sales, SAS, sound, SQL, Statistical Analysis, professional writing, zip      Additional Information      HONORS AND ACTIVITIES Eagle Scout, Boy Scouts of America President's List:  Fall 2011, Fall 2012, Spring 2013 President, Alpha Kappa Delta - Honor Society of Sociology, Spring 2013 Study Abroad Program to Paris and Romania, Summer 2011      "
BUSINESS-DEVELOPMENT,"         DIRECTOR, BUSINESS DEVELOPMENT           Executive Profile     Passionate sales executive and recognized, respected leader.  Forward and creative thinker producing bottom line results.  Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.  Consistently exceeds revenue goals, opens new accounts and generates new business opportunities.  Extensive experience in account and customer management.  Proven track record of success.       Skill Highlights          National account management  Business development  Powerful negotiator  Revenue production  Sales forecasting and analytics  Relationship cultivation        New opportunity prospecting  Strategic planning  Category management  Enthusiastic, professional demeanor  Market analysis  Project Management            Core Accomplishments       Launched CPG division of a 23 year old sales and marketing firm 90 days after employment began  Top sales person nationally two months into plan at NCR  Grew territory by 53% in the first year at NCR; Top 8% of sales representatives nationwide  Increased revenue with Walmart by an additional $3.3M during first quarter at Azteca Milling  Grew the business with Sam's Club at Glazer's by 15.98% in first year  Increased item distribution by nearly 100% in one high-profile Sam's Club while at Glazer's        Professional Experience      Director, Business Development    October 2014   to   Current     Company Name   -   City  ,   State      Solely built and launched  the CPG division of 2020 Companies within 90 days of hire  Created strategic alliance with similar company that expanded our reach into Canada  Closed business with 3 new CPG clients within first 6 months of employment  Oversees projects from conception to completion to ensure flawless execution for clients  Consistently arranges client meetings locally and domestically to attain new or additional business  Designed and implemented supporting sales reporting systems; designed customized templates in SalesForce.com to support field initiatives  Developed cross-functional relationships with IT, Operations, Finance, Recruiting and Training to seamlessly integrate new division into existing culture  Builds, executes and manages team of 20 account executives for technology client          Strategic Account Sales and Consulting    December 2012   to   August 2014     Company Name   -   City  ,   State      Consistently exceeded monthly sales quotas by more than 100%  Negotiated prices, terms of sale and service agreements for all programs, applications, and reporting services   Oversaw sales forecasting, goal setting and performance reporting for all accounts   Independently approached new opportunities in retail, selling outside of our targeted customer base   Bundled numerous solutions when working with a customer's specific needs          National Sales Manager    May 2012   to   December 2012     Company Name   -   City  ,   State      Oversaw National Accounts, distributors and broker partners to increase sales and distribution   Responsible for sales within mass, food, drug, club and new business development   Performed key account reviews, develop strategic market direction and identified competition   Created development and expansion plans to ensure market share growth   Delivered detailed presentations to key accounts and broker objectives for upcoming year   Forecasted sales projections, allowances, promotional activities and prepared category reviews           Category Sales Manager    March 2011   to   April 2012     Company Name   -   City  ,   State      Grew Walmart's business by an additional $3.3M million in revenue during first quarter   Co-managed Walmart and Sam's Club account sales  Interacted directly with buyers at Kroger, Supervalu, Safeway, Publix, Kehe, Jetro   Customized sales reports and presentations utilizing SAP, Retail Link, and other software   Created a private label product from development to rollout for large Big Box retailer          Strategic National Accounts    October 2007   to   March 2011     Company Name   -   City  ,   State      Generated $26.8M in sales; grew the business with Sam's Club at Glazer's by 15.98% in first year   Increased item distribution by nearly 100% in one high-profile Sam's Club   Sold in excess of 3,600 items across many Glazer's categories for Sam's Club   Managed vendors and inventory for 68 Sam's Clubs across 5 states   Sold and implemented specialty buys to help drive incremental sales   Forecasted sales needs to obtain domestic and international goods          National Sales Analyst    March 2005   to   August 2007     Company Name   -   City  ,   State      Vendor co-managed inventories in 9 warehouses across the US  Worked directly with Walmart buyers; Made recommendations based on analysis from Retail Link  Researched and analyzed lack of distribution, exceptions and anomalies as well as trends          National Sales and Marketing Analyst    October 1998   to   March 2005     Company Name   -   City  ,   State      Detailed responsibilities and achievements upon request          Education      High School Diploma   :   Honors, Advanced Diploma      South Grand Prairie HS   -   City  ,   State              Technical Skills     Microsoft Suite (Excel, Word, Power Point)  Salesforce  SAP  Retail Link    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER       Summary     Extensive and diverse sales, business development, and management background. Creative professional with records of increasing revenue and department effectiveness. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multi-task when necessary. Customer focused with diverse industry experience including security, computer, sales, management, psychology, non-profit, and retail. Enjoys learning new programs and processes. Team player who is attentive to detail and able to work in fast paced environments. Excellent oral and written communication skills.        Highlights          Trained in business development  Accomplished in relationship selling  Friendly and cheerful  MS Office proficiency  Team leadership      Proven sales track record  Goal-oriented  Detail-oriented  Exceptional time management  Analytical problem solver  Sales management            Experience      Business Development Manager   07/2015   to   Current     Company Name   City  ,   State       Generate new business from cold calling efforts  Manage advertisement budget  Maintain key performance measures  Identify, coordinate and participate in client relationship-building activities and meetings.  Assist sales managers with new and pre-owned sales through writing, negotiating, and closing sales  Develop and manage CRM tool  Design social media content and company webpage  Conduct discovery and needs analysis with each potential client  Participate and make recommendation in screening/hiring and development of associates          Sponsorship & Exhibition Account Executive   07/2015   to   Current     Company Name   City  ,   State       Research and develop a list of potential sponsors for each MMA event  Develop and maintain relationships with existing and potential sponsorship clients  Keep precise records of conversations with all clients and sponsors  Invoice sponsors once agreements have been reached  Coordinate various services for clients and sponsors  Assist in preparing promotional material   Maintain knowledge of MMA event timelines and sponsorship deadlines          Internal Operations Manager   08/2014   to   07/2015     Company Name   City  ,   State       Manage reconditioning process of all pre owned vehicles  Resolve customer complaints in a quick and friendly manner  Handle all internal service tickets  Sell customers additional service based off recommendations of technician  Increase service department revenue and profit by 30% in just 6 months  Develop and share best sales practice throughout service department  Support sales, business office, and buyer when needed            Used Car Manager   02/2013   to   08/2014     Company Name   City  ,   State       Procure and sell pre-owned inventory through auction sites, 3rd party vendors, and physical car auctions  Appraise customer trade ins  Assist sales professionals in pre-owned sales including customer relationship building, negotiating, and arranging financing  Increase pre-owned sales from 40 cars per month to 70 cars per month within 3 months  Participate and make recommendation in screening/hiring and development of associates          Business Development Sales Manager   07/2009   to   01/2013     Company Name   City  ,   State       Cold and warm called 80-100 new and existing accounts per day.  Manage advertisement budget  Maintain key performance measures  Contact new and existing customers to discuss how specific products could meet their needs.  Identify, coordinate and participate in client relationship-building activities and meetings.  Assist sales managers with new and pre-owned sales through writing, negotiating, and closing sales  Develop and manage CRM tool  Design social media content and company webpage  Manage online inventory  Participate and make recommendation in screening/hiring and development of associates          Internet Sales Manager   05/2007   to   07/2009     Company Name   City  ,   State       Manage, analyze, and data mine CRM   Acquired new sales opportunity by filtering incoming calls and aggressive follow up with existing customers  Negotiate and close sales  Manage monthly online advertisement budget  Manage online inventory  Forecast e-commerce sales along with planning and implementing changes along the way to maximize sales, revenue, and profit.          Sales Consultant   01/2007   to   05/2007     Company Name   City  ,   State       Identify prospective customers using lead generating methods and performing an average of 60 cold calls per day.  Develop tools to track and monitor personal sales opportunities, deals in progress and finish contracts.  Retain and ensure proper handling and care of 150 existing client accounts.          Education      Master of Science Degree  :   Psychology   May 2012       Argosy University   City  ,   State               Bachelor of Science  :   Integrated Marketing Communications   December 2006       Winthrop University   City  ,   State  ,   York             Volunteer     Richardson Animal Rescue, York, SC (March 2015)  Fort Mill Rescue, Fort Mill, SC (July 2009 to August 2012)  Flex Mortgage, Rock Hill, SC (September 2006 to December 2006)  Habitat for Humanity, Rock Hill, SC (September 2006 to December 2006)  Global at Winthrop University, Rock Hill, SC (September 2003 to December 2006)       Military Experience      Air Defense Artillery   03/2002   to   03/2008     Company Name            Air Defense Artillery  Earned numerous awards and medals including the Army Achievement Medal  College ROTC instructor            Skills     Account management, business development, client relations, cold calling, computer literate, computer proficient, creative problem solving, CRM systems, customer needs assessment, customer satisfaction, customer service, expense control, lead development, marketing, multi-tasking management, reporting, sales, MS office, HTML coding, CNA certificate    "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT REPRESENTATIVE           Professional Summary     Experienced administrative professional with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.       Core Qualifications          Computer proficient  Reports generation and analysis  Client Relations  File/records maintenance      Multi-Task Management  Territory Sales Experience  Purchase Order Processing  Creative Problem Solving            Experience      Business Development Representative    November 2014   to   Current     Company Name   Ôºç   City  ,   State      Identified prospective customers using lead generating methods and obtained leads through cold calls.  Managed organization's South Texas and West Texas region and performed full sales cycle duties, therefore increasing division profits.  Quoted prices for services outlined in brochure.  Maintained friendly and professional customer interactions.  Consistently met and exceeded divisional expectations for productivity and accuracy levels.  Led sales calls with team members to establish sales and customer retention goals.  Generated new accounts by implementing effective networking strategies.  Assisted with budget forecasting, goal setting and performance reporting for all accounts.  Identified strategic partnerships and gathered market information to gain a competitive advantage.  Delivered weekly performance updates and monthly business reviews.  Optimized current revenue streams by networking for additional business prospects with established clients.  Identified, coordinated and participated in client relationship-building activities and meetings.  Answered customer questions regarding products, prices and availability.  Researched economic processing factors to determine the best process and sales strategies.          Administrative Clerk    September 2012   to   November 2014     Company Name   Ôºç   City  ,   State      Seven years of office experience.  Ensured that team member responsibilities were defined and understood.  Established and maintained effective communication system.  Planned travel arrangements for executives and staff.  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Posted open positions on company and social media websites.  Processed all new hire paperwork while maintaining employee confidentiality.  Organized files, developed spreadsheets, faxed reports and scanned documents.  Created and processed purchase orders for day to day purchases.  Processed weekly payroll for 30-50 employees to ensure everyone received a correct hourly paycheck.  Reconciled credit card expenses for 10-15 employees.  Monitored equipment rentals to ensure proper invoicing practices.          Registrar    October 2009   to   September 2012     Company Name   Ôºç   City  ,   State      Maintained detailed administrative and procedural processes to improve accuracy and efficiency.  Organized and maintained file system, and files correspondence and other records.  Coordinated all educational department functions for team of six.  Coordinated meetings with education staff and served as main liaison between registration process throughout graduation.  Updated student records and information on a daily basis.  Created databases and spreadsheets to improve student registration processes and reporting accuracy.  Provided support for Executive Director, Admissions Department, and Education staff in managing operation work flow.  Standardized department filing system to increase efficiency.  Improved communication efficiency as primary liaison between departments, students and employers.  Directly supported Executive Director in managing operation work flow.  Communicated with students via phone, email and in person to update them on educational status.  Helped coordinate admission processes and prepared student records and agreement packets for regular audits.  Handled and processed confidential student information.          Admitting Specialist-ER Registration    March 2008   to   October 2009     Company Name   Ôºç   City  ,   State      Maintained a state of readiness and alertness for all incoming patients.  Collected pertinent information from the patient, family and friends, medical records and prescriptions.  Verified that information in the computer system was up-to-date and accurate.  Recorded and filed patient data and medical records.  Eliminated duplicated records by sending necessary information to the medical records department.  Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate health care information.  Carefully reviewed medical records for accuracy and completion as required by insurance companies.  Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.  Acquired insurance authorizations for procedures and tests ordered by the attending physician as needed.  Confirmed patient information, collected copays and verified insurance.  Maintained updated knowledge with emergent protocols, response requirements and quality assurance procedures.  Completed registration quickly and cordially for all new patients.  Interacted with patients, families, hospital staff and the general public in a compassionate, professional manner.          Education      High School Diploma   :     2006    Taft High School   Ôºç   City  ,   State              Some coursework completed        Del Mar College   Ôºç   City  ,   State               Accomplishments      Employee of the Year 2010 at South Texas Vocational Technical Institute   Promoted to Registrar after 1 year of employment at STVT.  Promoted to Business Development Representative after 18 months of employment at GIS.  Successfully planned and executed meetings, lunches and special events for groups of 30+ employees.  Received merit raises for strong attention to detail, exemplary customer service and team-player attitude.        Skills     Microsoft Software: Word, Excel, Outlook, PowerPoint  People skills: great customer service, enthusiastic people person, advanced problem-solving, great organizational skills  Language: Intermediate level Spanish speaker     "
BUSINESS-DEVELOPMENT,"         BUSINESS DEVELOPMENT MANAGER       Professional Summary     Served as resourceful and self directed business development manager. Defined and executed strategies and operations while leading collaborative full project cycles with National and Local Governments across Southern Africa. Spearheaded projects which improved life and health for over 40M people by providing low cost, safe, clean and reliable renewable energy- solutions to the complex regional electricity problem. International development experience and effective record of leading sales, strategic plans and financial reporting across three continents resulting in sales and project development operations of over $50m USD.    Served as high-performing, award-winning and data driven Intelligence Analyst at the National Security Agency while performing duties as an Airman in The United States Air Force.        Core Qualifications         Experience in project management and driving product implementation  Business development and strategic partner management Proven track record of initiating, implementing, and successfully driving new business opportunities from relationships with partners  Ability to think strategically about complex issues, driving thoughtful recommendations and action plans  Demonstrated ability to influence and communicate cross-functionally and across all levels       Results-oriented  Adept multi tasker  Strong proposal writer  Analytical problem solver  Operations management  Contract negotiation/review/drafting  Financial records and processing  Report generation and analysis  Experience with execution and shaping complex agreements            Accomplishments      Generated a pipeline of more than $20m in net new opportunities in 12 months.  Spearheaded company-wide prospecting, closing and project management endeavors for entire SADC region.  Established 3 new corporate accounts averaging $15m in sales.  Expanded multi-lateral relations with Middle East and USA to strengthen security and partnership.  Received Global War on Terrorism Service Medal.  Rolled out new company products in just 8 months, resulting in the largest Government investment in solar lighting.         Experience      Business Development Manager   09/2013       Company Name   City         Developed strategic and operational relationships across 3 Foreign Governments.  Exceeded targeted sales goals by $24m USD.  Generated new accounts by implementing effective networking and content marketing strategies.  Directly managed multi-million co-operative budgets supporting global GTM strategy.  Identified strategic partnerships and gathered market information to gain a competitive advantage.  Created value propositions, international programs and strategic plans while maintaining multi-location, International accounts.  Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems.  Developed growth plans by identifying key clients and targets.  Leveraged lead generation tools to increase profitability and product presence in the marketplace.  Collaborated with account executives to penetrate new accounts and identify potential customers.          SALES MANAGER   01/2010   to   01/2012     Company Name   City  ,   State       Assisted financial director and other company leaders in due diligence and negotiations related to acquiring or disposing of assets.  Collaborated with senior leadership team to monitor business performance in all areas including, but not limited to, capital allocation, sales, acquisitions and marketing.  Coordinated and managed major proposal processes from initiation to implementation.   Led data analysis resulting in comprehensive global strategies.   Designed and implemented strategic sales plan including new product development; increasing sales by over 20%.  Mastered MS Office to highlight financial models and analysis to suggest investment opportunities.  Strong aptitude for analytical and financial modeling with demonstrated attention to detail and sales.          Intelligence Analyst TS//SCI   11/2002   to   11/2007     Company Name   City  ,   State       Identified strategic partnerships and gathered market information and other data to gain a competitive advantage.  Complied and delivered performance updates and planning meetings for Agency executive team.  Conducted international research, data gathering and analysis in direct support of POTUS / SECDEF.          Education      Bachelor of Science  :   Management   2013       Rutgers University   City  ,   State  ,   USA               Executive Education; Management    Stanford University Graduate School of Business   City  ,   State  ,   USA             Additional Information      Passion for making lives better across the world.   Distinctive problem solving and analytical skills, combined with impeccable business acumen and ability to communicate confidently, effectively and persuasively.   Desire to make significant contribution to a growing International organization.   Measurable business strategy and operational experience.  Coordinated initiatives and projects and delivered timely results for global organizations.   Global Entry Passport Holder / U.S. Citizen         Skills      Account Management  Analytical Skills  Asset Management  Budget  Business Development and Operations  Closing and Negotiation  CRM  Financial Modeling   Leadership  Networking  MS Office  Research  Teamwork  Strategic Planning     "
HEALTHCARE,"         HEALTHCARE           Executive Profile    Cynthia was also an instructor for the Cap Gemini Ernst & Young Global Regulatory Compliance Boot Camp where members of the CGE&Y Regulatory Compliance Team are immersed in global regulatory compliance, Good Manufacturing Practices, Good Clinical Practices, Good Laboratory Practices, CGE&Y validation tools and methodology.  Working with the international workforce of CGE&Y, Cynthia was required to be flexible, sensitive and creative in her methods of teaching
Cynthia's nursing career focus was in Pain Management, Emergency Nursing, Legal Nurse Consulting and Life Care Planning. She has traveled extensively throughout the U. S. and worldwide as a Health Care and Life Sciences Consultant for G Major Consulting, Cap Gemini Ernst & Young, Accenture, and Ness Technologies.
While working in clinical nursing, Cynthia worked in acute, home care and long term care arenas. As a Case Manager and Life Care Planner Cynthia was an adjunct instructor for the University of Florida Rehabilitation Training Institute and authored and taught Life Care Planning and Aging in the Catastrophically Injured. As a Project manager for several Global Regulatory Compliance/Life Sciences teams, Glidewell has a strong background in communication skills.  Her ability to work with people from various ethnic, cultural, and educational backgrounds has been key in her success as a Regulatory Compliance/ Validation Systems manager.  She has frequently been instrumental in the establishment and training of off shore call center personnel for specific projects in  IT support situations.  Her experience has given her in depth insight to the cultural nuances of different populations ranging from India to the elderly.  Her writing background includes authoring a ""Life Care Planning in the Catastrophically Injured Aging"" for the University of Florida Rehabilitation Training Institute, Adverse Events Reporting for RN's for Abbott Laboratories, and numerous other educational materials for diverse audiences.  She has been guest lecturer at numerous national conferences and events on subjects including Forensic Medicine, Nursing and Life Care Planning, Fitness and Aging, AIDS, Travel, and Real Estate.        Core Accomplishments      With the unique combination of working  as a consultant in both the business and clinical areas of health care, Cynthia has worked tirelessly to achieve the highest levels of client satisfaction and outcomes through comprehensive client care, team development, educational training and delivery and telemedicine support programs.  As a consultant for HELP Pain Medical Network, Cynthia developed and implemented their Remote Care Services Program.  Not only did this require the development and roll out of the program but also the development and delivery of the training across the interdisciplinary providers.  This program utilized in conjunction with the HELP Interdisciplinary Pain Rehabilitation Program (IPRP) fostered individual empowerment and independence by teaching and reinforcing principals  learned in the IPRP.  As a result in the Remote Care Services, clients were able to reduce and manage pain, reduce dependence on pain medication, increase their overall health perception and prevent relapse.  Cynthia's work with HELP focused primarily on Workers Compensation clients.  She worked extensively in the coordination of multiple carriers, applicant attorneys, patients and primary care providers to achieve positive outcomes for both the patient and the carrier.  As Vice President of Operations for HELP, Cynthia continued to work with physicians and other providers, patients and carriers to develop an IT infrastructure to efficiently navigate the rapidly changing California Workers Compensation revisions.        Professional Experience      Healthcare    May 2001       Company Name   Ôºç   City  ,   State      Worked with major health care payers to develop their strategy and insure compliance with the Medicare Modernization Act.  Managed and monitored state, Medicaid, Medicare and JCAHO standards and compliance for pharmaceutical infusion company, including application and adherence to GCP's, GLP's and GMP's in clean rooms and mixing rooms.  Researched and aided in procurement of contracts with companies, hospice, home health companies and employer groups in accordance with state, federal, and insurance regulatory guidelines.  Implemented new business process for monitoring billing, payer requirements and field compliance.  Analyzed, designed and reorganized customer care call center for large Medicaid/Medicare HMO  resulting in shorter hold times, fewer dropped and misdirected calls and more efficient triage between lay care coordinator and nurse liaison.  Responsible for development of knowledge transfer methodology in health care call center to insure ongoing and consistent patient survey and assessment.  Developed tools and decision tree to aid in patient assessment and triage Acted as clinical SME in Patient Care Coordination and Reporting System design and development.  Developed, designed and implemented health care service provider facility audits in compliance with state and federal guidelines for large Medicaid/Medicare HMO.  Designed, developed and implemented computerized data collection program for international post acute and long term care provider network.  Strategic planning of large clinic occupational medicine department.  Managed sales and clinical staff, tracked activity, analyzed results and revised sales plans as necessary.  Responsible for customer satisfaction survey collection and analysis for care management company.  Productivity analysis, budgeting, cost projection, product evaluation and new product development for large post acute care provider.  Developed and implemented new marketing strategies including trade show presentations and guest lecturer engagements Created, edited and produced an educational tutorial computer manual for in house use and educational material for client and family teaching.  Interface with the legal community and the court system, the insurance industry, employer groups, clients and physicians.  Evaluate, analyze and render informed opinions on the delivery of health care and the resulting outcomes.  Provide support in medically related litigation and other medical-legal matters in the following areas: personal injury; product liability; medical malpractice; toxic torts; workers' compensation; risk management; medical licensure investigation, and other applicable cases.  Provide employer consultation on job modification, reasonable accommodation and ADA compliance.  Life Sciences Planning, Design, and Implementation of corporate quality systems for multinational Pharmaceutical companies as directed by federal regulations.  Validation Project Manager for multinational pharmaceutical company validation effort.  Strategic plan included the implementation and validation of a system spanning 63 sites in 23 countries.  Project included assessment, design and delivery of a validated system meeting the regulatory guidelines of the FDA, EMEA, ICH, and other local authorities.  Research, development and delivery of manual and training program in pharmacoviligence and safety reporting.  Design and development of the Global Regulatory Compliance Team within Cap Gemini Ernst & Young.  This team is comprised of trained specialist focused on the issues of regulatory compliance and system validation within the pharmaceutical industry.  Instructor Cap Gemini   Ernst & Young Global Regulatory Compliance Boot Camp where members of the CGE&Y Regulatory Compliance Team are immersed in global regulatory compliance, Good Manufacturing Practices, Good Clinical Practices, Good Laboratory Practices, CGE&Y validation tools and methodology.          Education      Bachelor of Science   :   Nursing      Western Governors University   Ôºç   City  ,   State      Nursing        Bachelor of Science        John Brown University   Ôºç   City  ,   State      GPA:   Dean's List    Dean's List        Certificate in the Post-Graduate Course of Study, Life Care Planning for Advanced Catastrophic Case Management        The University of Florida   Ôºç   City  ,   State              Associates Degree   :   Nursing      University of Arkansas   Ôºç   City  ,   State      Nursing        Publications    The Country, Its Culture, Its Children, Eastern European Lecture Series, University of Arkansas, Fort Smith, Fort Smith, AR,  Fall 1998 One of Our Own, AIDS in The Work Place, Advinet, Inc., Fort Smith, AR, Spring 1993 Not In My Club, AIDS In the Volunteer Work Force, Boys and Girls Clubs of America Regional Conference, November, 1992, Little Rock, AR One of Our Own,AIDS in the Work Place Fort Smith Public School System, Fort Smith, Arkansas, Spring 1991 One of Our Own,AIDS in the Work Place Alma Public School System, Alma, Arkansas, Spring 1991 Early Detection: The Cure for Beast Cancer, Women's Health Care Series, American Cancer Society, presented in multiple locations, 1991 Worker's Compensation and Managed Care, River Cities Occupational Health Professionals Workshop, Fort Smith, AR, Fall 1990 Stress in the Work Place, Fort Smith Board of Realtors, Fort Smith, AR, December, 1989       Skills    ADA, billing, budgeting, business process, call center, consultation, contracts, client, clients, customer satisfaction, customer care, data collection, delivery, Forms, GCP, GLP, GMP, Instructor, insurance, lecturer, legal, litigation, Managing, marketing strategies, network, new product development, Next, presentations, procurement, quality, reporting, Research, risk management, safety, sales, strategy, Strategic, Strategic planning, System design, teaching, Validation      Professional Affiliations    Certified Disability Analyst and Fellow (ABDA #3718-97) American Board of Disability Analyst
Fellow American Board of Forensic Examiners
American Board of Forensic Nurses   "
HEALTHCARE,"         HEALTHCARE ADMINISTRATOR       Professional Summary    Talented and professional Healthcare
Administrator offering exceptional and outcomes-based services, combined with
knowledge and experience of a variety of clinical best practices. ¬†A leader with
strong organizational and communication skills, with the ability to
concurrently direct multiple healthcare administrative affairs. ¬†A valuable
asset with a proven record of facilitating support services and managing
fast-paced business operations.      Skill Highlights
 Healthcare
     Informatics
     Leadership
     Communication
     and Relationship Management



 Process
     Improvement ¬† ¬† ¬† ¬†¬†



 Business
     Operations ¬† ¬† ¬† ¬†¬†



 Time Management
     ¬† ¬† ¬† ¬†



 Decision Making
     and Problem Solving


¬†             Skills    Active Learning, Calendaring, Computer
Proficiency, Coordination, Creative Problem Solving, Critical Thinking,
Customer Needs Assessment, Customer Service, Data Collection, Data Entry,
Documentation, Email, Executive Management Support, Filing, Grammar, Internet
Research, Letters and Memos, Microsoft Excel, Microsoft Access, Microsoft
Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management,
Organizational Skills, Prioritization, Proofreading, Reading Comprehension,
Report Transcription, Research, Scheduling, Speaking, Spreadsheets, Telephone
Skills, Time Management, Travel Arrangements, Typing, Vendor Management, Writing,
Medical Terminology, Office Equipment, Payroll, Personnel, Policies and
Procedures, Expense Reports, Customer Service, Billing, Administrative Support,  Patient-focused care,¬† Excellent interpersonal skills         Professional Experience      Healthcare Administrator   08/2006   to   Current     Company Name   City  ,   State       Provide thorough
     supervision for day-to-day operations of department in accordance with set
     policies and guidelines.
   Observe strict
     confidentiality and safeguard all patient-related information.
   Coordinate
     with finance department to devise and ensure that the department is operating
     within budgetary guidelines.
   Process monthly
     reports for department performance.¬†  Reconcile
     monthly billing reports and execute statistical reports.  Revise policies
     and procedures in accordance with changes in local, state and federal laws
     and regulations.¬†
   Carefully review
     medical records for accuracy and completion as required by insurance
     companies.¬†
   Liaise with
     management, clinical staff and the community.¬†
   Examine
     diagnosis codes for accuracy, completeness, specificity and
     appropriateness according to services rendered.¬†
   Properly route
     agreements, contracts and invoices through the signature process.¬†
   Conduct new
     employee orientation/training to foster positive attitude toward
     organizational objectives.¬†

 Serve as a link
     between management and employees by handling questions, interpreting and
     administering contracts and helping resolve work-related problems.¬†


¬†  Identified inefficiencies and made recommendations for process
improvements.¬†

          Human Resources Assistant   01/2006   to   08/2006     Company Name   City  ,   State
 Maintained
     confidential security information using Automated Electronic Guard
     Information System (AEGIS) and Justice Consolidated Office Network (JCON)
     and ensure appropriate modifications.
   Worked with
     candidates to complete and submit application for Census suitability.
   Administered
     pre-entry security screening procedures for employees and contractual
     personnel.
   Managed
     candidates through hiring process and provided administrative support by creating
     more than 1,000¬†confidential
     personnel records.¬†
   Reviewed federal
     and state laws to confirm and enforce company compliance.
   Verified references, reviewed
     clearance requests, and reports of background investigations to detect
     omissions in information.  Photographed and fingerprint new
     employees.
 Confirmed employees had
     supporting credentials required in completion of adjudication
     determinations before authenticating certified court documents.


¬†

¬†

¬†          Operations Office Manager   08/2003   to   01/2006     Company Name   City  ,   State       Oversaw scheduling for the day-to-day activities of¬†24¬†transportation employees.¬†



Identified inefficiencies and made recommendations for process
improvements.¬†



Prepared invoices for all customers in the logistics department at
the end of every month.¬†

Mentored, coached and trained¬†5 team
members.¬†



Responded to employee inquiries regarding payroll and timekeeping.¬†



Prepared purchase orders and expense reports.



Reviewed, investigated and corrected errors and inconsistencies in
financial entries, documents and reports.

  Monitored department performance data to identify and avoid
potential risks.   Prepared correspondence, accounting and financial documents for
analysis.¬†



Managed payroll and time and attendance systems.¬†

           Education and Training      MBA  :   Health Services Administration   06/2012       Strayer University   City  ,   State  ,   USA             Bachelor of Science  :   Management   06/2008       Potomac College   City  ,   State  ,   USA     GPA:   Dean's List            Associate of Science  :   Business Management   06/2005       Prince George's Community College   City  ,   State  ,   USA             Additional Information     PROFESSIONAL RECOGNITION and HONORS
  U.S. Department of State: Certificate of Appreciation for Exemplary Participation in Take Your Child to Work Day 2008
  U.S. Department of State: Certificate of Recognition for Outstanding Performance 2009
  U.S. Department of State: Certificate of Appreciation for Outstanding Performance 2010, 2011, 2012, 2013, 2014, 2015    "
HEALTHCARE,"         HEALTHCARE RECRUITER         Highlights        Microsoft Office Suite (Word, Excel PowerPoint, Outlook, Access); Google Documents; WinTeam.              Experience      Healthcare Recruiter  ,   08/2015   Ôºç   03/2016    Company Name   Ôºç   City  ,   State      Created announcements for open job positions; posted announcements online on company website and major job posting websites such as CareerBuilder, Monster, and Indeed to attract interested candidates.  Addressed questions from public, employees, and outside agencies regarding current employment opportunities and application status.  Interviewed prospective candidates to assess qualifications and capabilities; guided candidates through application process, scored written exams, and notified candidates of results.  Drafted employment contracts and prepared onboarding and orientation documentation for new hires.  Maintained up-to-date HR files by identifying and purging obsolete record sand transferring records to storage.          HR Administrator  ,   01/2014   Ôºç   01/2015              03/2010   Ôºç   07/2015    Company Name   Ôºç   City  ,   State            Administrative Assistant  ,   01/2010   Ôºç   01/2014      Assisted District Manager to administer personnel, workers' compensation, general liability, training, and recruitment programs.  Researched, planned, and implemented training programs to develop existing staff competencies and facilitate new hire orientation and onboarding.  Coordinated group interviews to help organization select qualified candidates for open positions; worked with staffing agencies to place temporary workers in administrative positions throughout company.  Helped applicants fill out paperwork, including tax forms, benefits forms, and associated new hire documentation.  Analyzed existing HR Department operations and provided recommendations to improve workflows, optimize candidate selection, and improve HR training schedules.  Promoted to perform diverse Human Resource Generalist functions which contributed to the smooth and profitable operation of the Virginia and DC territories - overseeing 400 Security Guards.  Reported directly to the District Manager providing support for a high volume of confidential client and employee information.  Oversaw several necessary processes including Data Management, Job Application and Payroll utilizing the accounting software, Win Team.  Performed pre-audits of personnel files to ensure compliance before internal, state and federal auditor examinations.  Performed routine administrative tasks including scheduling, phone correspondence, office inventory, compensation, job posting, reporting, and invoicing.  Was lead staffer in the hiring process conducting background checks, reference checks and drug screening - interfacing closely with the Security Officer Management Branch (SOMB) and the DC department for results and testing functionality.  Played a key role in the complex recruiting project of staffing over 150 Security Guards for the Virginia and D.C.  Wal-Mart's Black Friday events.  Process consisted of full life-cycle recruitment (interviewing, hiring, drug tests and background checks) and on-boarding (implementing training video and processing paperwork/updating systems).  Selected by Senior Management to oversee the two-day U.S.  Security Associates Training Academy.  Prepared the facility by ensuring all technology and Audio Visual (AV) was functional.  Managed the facility's supplies, ordering, payments and distribution.  Drafted PowerPoint presentations and fliers - acting as the Communication Liaison to employees on behalf of corporate.  Participated in various Job Fairs held at colleges throughout the territory.  Utilized templates to design materials for applicants which exemplify the corporate message and provide information on job functions, uniform codes, and 401K and benefit packages.  Developed and served as the sole Author, Designer and Creator of the monthly corporate newsletter.  Produced a Floater List for the territory to make it easier and more cost effective for the Schedulers to place substitute Guards during an emergency, no-show or call-out.  Conducted research and analyzed new trends and legislation of employment, legal issues/concerns for professional development, learning models and training programs.  Considered the ""bridge"" between vendors, candidates, employees, and management.          Education      December 2016    DEVRY UNIVERSITY   Ôºç   City  ,   State      Master    Human Resource Management    Human Resource Management        May 2012    NEW JERSEY CITY UNIVERSITY   Ôºç   City  ,   State      Bachelor of Science    Criminal Justice    Criminal Justice          Skills    accounting software, administrative, Audio, benefits, C, contracts, client, Data Management, DC, documentation, Senior Management, forms, functional, hiring, Human Resource, HR, inventory, invoicing, legal, materials, Access, Excel, Microsoft Office Suite, office, Outlook, PowerPoint, PowerPoint presentations, Win, Word, newsletter, Payroll, personnel, processes, recruiting, recruitment, reporting, research, scheduling, staffing, tax, phone, training programs, video, website, websites, Author, written   "
HEALTHCARE,"      G        HEALTHCARE RECRUITER           Skills    ads, autism, benefits, billing, Coach, Coaching, client, clients, data processing, delivery, drivers, Filing, Financial statements, hiring, inventory, managing, meetings, access, office, network, networking, payroll, Personal Coaching, presentations, Pricing, Psychology, recruiting, researching, Research, sales, seminars, staffing, Phone, Workshops      Experience      Healthcare Recruiter   City  ,   State    Company Name  /   Jul 2016   to   Mar 2017       Managed full cycle recruiting process to meet staffing goals.  Developed strong relationships and partnered with hiring manager, to maximize effectiveness of recruiting process.  Tracked and reported key metrics.  Partnered with hiring manager and interview teams to ensure job requirements were clearly understood.  Presented candidates and coordinated the interview process.  Built a network and pipeline of healthcare professionals that matched hospital partners culture.  Sourced and screened candidates to meet the high volume of open positions.          Professional Recruiting Specialist   City  ,   State    Company Name  /   Jun 2013   to   Dec 2015       Sought, interviewed, reference checked and placed contract employees that completely satisfied the client requirements.  Built contract employee workforce through ads, career fairs, social media relationships, and networking.  Took personal responsibility for and met all individual activity goals of entire division.  Actively participated in all team meetings; actively shared ideas and concepts.  Communicated with clients regarding specific job orders, candidate submissions and other candidate matters (conference calls, etc...).  Continuously explored new recruiting sources, job boards, and forums to assist the recruiters in growing their candidate pools, as well as providing the sales team with business leads.  Actively participated in networking groups and other business and community programs to increase skill knowledge.  Ensured all hiring paperwork was completed thoroughly including I-9's for all new hires as well as, drugtests and background checks when required by the client.          Pricing Coordinator/ Phone Representative   City  ,   State    Company Name  /   Jan 2010   to   Apr 2013       Processed field partner's requests for pricing with accuracy, promptness and diligence.  Entered pricing into system with efficiency to ensure timely delivery of product.  Served as contact pricing support for assigned pricing groups; answering specific emails and researching questions regarding accurate pricing for customers.  Assisted team members with keying pricing per deadlines.  One of four Override Phone Team members of the first dedicated Pricing phone team.  Chosen to assist delivery drivers with override code needed to make deliveries of product to customers, successfully handled on average 150-185 calls per day.  Efficiently researched pricing codes for accuracy.  Maintained polite, respectful, courteous attitude, while displaying keen understanding to the demands of the driver's schedules.          Administrative Assistant/Billing Specialist   City  ,   State    Company Name  /   Aug 2005   to   Nov 2008       Managed accounts for 7 loan officers- collected, reviewed and processed employee payroll timesheets; completed monthly billing worksheets, completed expense projections for office, completed data processing.  Maintained inventory, placed orders for office, reordered items per need.  Set-up customer meetings in office.  Organized conference room for presentations and meetings.  Assisted with coalition of loan applications.  Set up candidate meetings; prepared agendas and packets.  Drafted and typed outgoing correspondence for clients.  Answered front desk calls regarding loan questions and procedures.  Financial statements: Reconciled Bank accounts and ran.  financial statements for all properties.  Delinquencies: Posted charges (late fees and interest) for          delinquent tenants, mailed out delinquent statements to tenants.  Provided delinquency report to property manager.  Filing: Maintained cohesive filing system for easy access to information.  Adhered to strict deadline schedule, managing several projects with ease.          Education and Training      Bachelor of Science  :   Psychology    VIRGINIA STATE UNIVERSITY     2002       City  ,   State      Psychology        General Psychology, Early Education Psychology, Adolescent Psychology, Developmental Psychology, Psychology of Learning, Psychological Testing, Abnormal Psychology, Sensation & Perception, Social Psychology, Psychological Research, Experimental Psychology.      Completed Student Work Study Assignment at The Children's House on the campus of VSU. Administered standardized intelligence, aptitude and personality assessment tests to children in the local community referred by local Pediatricians.
*Provided accurate and efficient results. Maintained composure with difficult or challenging patients, using the testing techniques to monitor and control all situations
*Learned benefits of pediatric neuropsychological tests
*Had the privilege of working with children diagnosed with autism spectrum disorder, ADHD, and ADD
*Completed work study program upon Graduation, working in this program for four years, including Summers.        Certified Life Coach
EXPERT RATING-ONLINE PROGRAM           2017       Certified with specialization in Career Coaching, Personal Coaching, Relationship Coaching. Virtual, face to face, and conference call services provided. Workshops and seminars also offered            "
HEALTHCARE,"         HEALTHCARE CONSULTANT       Executive Profile    Proven leader with solid performance seeking new challenges to bring a
comprehensive set of skills to your company. Former military leader, certified
instructor, designated a Subject Matter Expert in 2 fields of medicine, experienced
public speaker.      Skill Highlights          Skills Used  Microsoft Office, Smarttech SMART Board, Public Speaking, Public Relations, Marketing, Sales  Instructor/Writer - Combat Medic Advanced Individual Training  1st Detachment, 108th Training Command - Augusta, GA - November 2014 to October 2015  Train, lead, and mentor upcoming healthcare specialists.  Be the example of ""what right looks like"" for new healthcare practitioners to follow.  Read, revise/edit, publish and teach course material for a healthcare program that graduates over 30,000  individuals annually.  Project management regarding training program tasks.  Supervise the logistics of monthly synchronization meetings from catering and event planning to security and  logistics for monthly gatherings of key leaders in public venues.  Teach NREMT curriculum to students attempting EMT certification.  Evaluate NREMT practical skills for EMT certifications.  Teach CPR/BLS.  Teach TCCC core curriculum and advanced skills.  Teach additional skills such as mass casualty management, patient administration, disaster management,  critical thinking, leadership development, convoy operations, logistics, supply chain management, and other  necessary skills to be a Healthcare Specialist in the US Army.  Instructor/Writer - Infantry Battlefield First Aid  Alpha Company, 2nd Infantry Battallion, 29th Infantry Regiment - Fort Benning, GA - November 2012 to  November 2014  Responsibilities  Teach TCCC core curriculum and First Aid to classes of up to 220 Infantryman.  Teach additional skills such as mass casualty management, critical thinking, leadership development, medical  evacuation logistics, and other necessary skills to save lives.  Supervise records management of instructor credentials, supply orders, equipment maintenance, and  building/site maintenance.  Emergency Care Sergeant, Squad Leader  Echo Company, 2nd Infantry Battallion, 29th Infantry Regiment - Fort Benning, GA - April 2011 to  November 2012  Hospital, Pre-Hospital, Long-term Geriatric Population, VA Home/Clinic, Acute Care, Phlebotomy/Lab,  Immunization Clinic, Medical/Surgical Ward, PACU, ICU, Pediatric Emergency Department, Telemetry,  Behavioral Health Ward*  Supervised 2 noncommisioned officers and 10 soldiers. Assigned them to 5 ambulance teams. Managed their  duties and helped resolve their personal issues in order to make them effective leaders and efficient medics.  Responsible for medical equipment sets valued at over $100,000.00 each including vehicles and HAZMAT.  Designated as the primary Information Technology point of contact within the section, implemented and  oversaw the transition to paperless office management and streamlined previously cumbersome and outdated  communications methods.  Emergency Care Specialist  Headquarters and Headquarters Company/Bravo Company, 1-41 Infantry Batallion, 3rd Brigade, 1st Armor  Division - Fort Bliss, TX - June 2009 to June 2011  Responsibilities  Clinical patient care, austere/remote medical care.  Live Fire training exercises and medical support.  Individual and crew served weapons training.  Infantry tactics and SOP's  Microsoft Office 2013, Word, Excel, Powerpoint, Adobe Acrobat Professional, Adobe Photoshop,  Solidworks, Emergency Management Systems, Network Administration, DSLR Photography, Supply Chain  Management, Classified Document Management, Joint Commission Inspection Standards, Classroom  Instruction (10+ years)              Core Accomplishments      Designed and implemented a mass casualty evacuation SOP for a battalion of 600 soldiers.  The SOP was so effective that it was adopted as the brigade standard for 3000 soldiers.  Designed and implemented a field expedient casualty evacuation system using civilian vehicles.  Coordinated all resources necessary to create a cost effective, fully equipped, fully functional aid station and synergistic casualty evacuation plan using non-medical assets Designed training program using scenario based training for infantrymen, first line supervisors, and command staff to effectively manage mass casualty situations Skills Used Aluminum fabrication, complex problem solving, program management, disaster management, casualty management, patient care, security, defensive tactics, offensive tactics, logistics, supply chain management Emergency Care Specialist Charlie Company, 302nd Brigade Support Battalion, 1st Heavy Brigade Combat Team - Camp Casey, South Korea - June 2007 to June 2009 Cross-trained Republic of Korea Army (ROKA) medical personnel in U.S.  tactics and medical skill sets Cross-trained with ROKA Combat Engineers in breaching techniques and explosive demolition Project manager for the integration and effective training in Medical Communications for Combat Casualty Care (MC4) system for a company of 170 medical personnel Countless convoy planning operations involving the simultaneous movement, set-up, and break-down of ambulance exchange points, forward surgical teams, level 1 trauma centers, and mass casualty incident management centers Noncombatant Evacuation Operations Senior Supervisor.  Supervised, planned and implemented a full spectrum evacuation of 27 families of US Soldiers from South Korea to Japan during Operation Courageous Channel.  Emergency Care Specialist Training Support Company, 32nd Medical Brigade - Fort Sam Houston, TX - May 2005 to June 2007 Responsibilities Coached, mentored, and credentialed individuals in medical skills necessary to do their job Provided medical support for 50,000+ personnel annually in a training area of 27,990 acres Supervised the pharmaceutical supply chain management for the most heavily used medical activity on the base Awarded for pioneering the compliance with DoD paperless office mandate in 2006 resulting in a streamlined work environment with greatly reduced supply consumption.  Project manager for logistical transport, set up, staffing, and equipment movement for a special needs Intensive Care Unit in San Antonio, TX during refugee movements from areas effected by Hurricane Katrina in 2007.        Professional Experience      Healthcare Consultant   05/2016   to   10/2016     Company Name   City  ,   State       Introduce patients to the training program, how the EEG monitoring will assist their recovery, and how the weekly training works in conjunction with other parts of their treatment plan.  Set up the computer, software, Brainmaster Discovery 24E, Pocket Neurobics U-Wiz, and electrodes.  Ensure Bioera PNwiz is tracking appropriately and that all parameters load properly.  Troubleshoot equipment and software if necessary.  Explain the cognitive testing procedures and coach individuals through initial and follow up brain mapping.  Coach individuals through their training sessions and monitor their progress.          Healthcare Consultant   02/2016   to   05/2016     Company Name   City  ,   State       At an international medical center, provides full-spectrum multi-system detoxification through comprehensive individual healthcare and lifestyle planning.  Monitors up to 3 individuals simultaneously and up to 6 individuals per day through their 2 hour treatment session.  Educates individuals about treatment options, toxins, heavy metal contamination, and how daily life can change from healthier decisions.  Provides an immediate analysis from the initial results of treatments.  Part of an international healthcare team that represents 6 countries at the only facility in China and 1 of only 2 facilities in the world that perform a proprietary treatment.  Medical Investment Management: Healthcare and lifestyle consulting for high net worth individuals making decisions to transform their lives and eliminate barriers to living a long healthy life.  60,000 to over $300,000 (USD) average daily investments.  Overall investment/sales performance upwards of $25 million USD over the course of 4 months averaging 5 million per month.  Achievements: Within 2 weeks of my arrival, out of the four foreigners working for the company (all of which were licensed doctors and interviewed by the same board) I was selected to be the Science Advisor for a provincial level tumor research institute partnership.  The decision was made by the president of the hospital and all 5 center directors: assessment, therapeutic apheresis treatment, western medicine intervention, traditional Chinese medcine intervention, and the MAI therapy clinic.          English Teacher   10/2015   to   01/2016        City         Best Learning English -  (Chaoyang District Teach children (age 2+) English language skills according to US academic standards for grades Pre-K1 to G6 (6th Grade) using McGraw Hill curriculum.  Write lesson plans from grades Pre-K1 to G6 (6th Grade) using McGraw Hill curriculum supplemented by employer developed training materials.  Review, edit, and republish outdated, incomplete, unsatisfactory and insufficient training plans and guides.  Simultaneously accommodate all learning styles into lessons.  Perform demonstration lessons and marketing event planning.  Improve public relations with local clients and the overall image of the Best Learning English brand.  Voluntary point of contact for new Foreign Teacher cultural integration, medical aid, personal privacy, and physical security while abroad.  Provide feedback to parents regarding student performance and additional steps the can take to foster a healthy developmental environment for their child from an American perspective.          Education      High School Diploma     2004       Winter Park High School   City  ,   State               Personal Information    Service Country: United States Branch: Army Rank: Sergeant 2004 to October 2015 Honorable Discharge       Willing to relocate: Anywhere      Interests    Highly experienced leading, training, and developing others Previous quarter year sales averaged $25 million at over $5 million monthly Advanced computer and technology literacy Multiple awards for effective leadership, initiative, performance, compassionate volunteer work, and proficiency Proven motivator, leader, trainer, and builder of strong, high-energy civilian and military teams       Skills    academic, Acute Care, Adobe Acrobat, Adobe Photoshop, Alpha, ambulance, Army, Behavioral Health, Chinese, Coach, consulting, CPR, critical thinking, clients, Document Management, edit, Emergency Care, English, equipment maintenance, event planning, First Aid, image, Immunization, Information Technology, Inspection, Instructor, Instruction, Investment Management, investments, leadership development, lesson plans, logistics, marketing, meetings, mentor, Excel, Microsoft Office, Powerpoint, Word, works, weapons, Monitors, Network Administration, office management, patient care, Phlebotomy, Photography, PACU, progress, Project management, Public Relations, Public Speaking, Read, research, Sales, Solidworks, SOP, supply chain management, Supply Chain
Management, Teacher, Telemetry, therapy, training materials, treatment plan, Troubleshoot, Writer      Additional Information      Active DoD Secret security clearance Highly experienced leading, training, and developing others Previous quarter year sales averaged $25 million at over $5 million monthly Advanced computer and technology literacy Multiple awards for effective leadership, initiative, performance, compassionate volunteer work, and proficiency Proven motivator, leader, trainer, and builder of strong, high-energy civilian and military teams Available ASAP* Willing to relocate: Anywhere Authorized to work in the US for any employer   LINKS https://www.linkedin.com/profile/view?id=318596417 MILITARY SERVICE Service Country: United States Branch: Army Rank: Sergeant 2004 to October 2015 Honorable Discharge Commendations: Army Achievement Medal (x3), Good Conduct medal (x3), Military Outstanding Volunteer Medal, Certificate of Achievement (x6), Army Service Ribbon, Overseas Service Ribbon, Korean Defense Service Ribbon, Global War On Terrorism Service Ribbon      "
HEALTHCARE,"         HEALTHCARE ASSOCIATE       Summary    Energetic, resourceful, and results-driven professional .Skilled at working effectively both independently and collaboratively as part of a team within fast-paced environments to complete projects and responsibilities while adhering to deadlines and quality standards.      Skills        EPIC, Microsoft Office Suite (Word/Excel/PowerPoint), Healthcare Systems, Insurance/Billing, Sorian Scheduling, Health/Medical Records, Research, Reports, Databases, Data Analysis, and PCs/Windows Applications            Experience     February 2002   to   Current     Company Name    City  ,   State    Healthcare Associate        Maintain full responsibility for demonstrating initiative, strong leadership and communication skills, and medical and healthcare knowledge to support efficient and productive day-to-day operations.  Directly accountable for a diversity of patient/unit support activities including scheduling and discharge, coordinating admission packages, arranging transportation, completing unit work orders, maintaining inventory, and preparing patient unit census.  Monitor and improve individual performance in all areas to ensure adherence to the highest levels of customer/patient service, productivity, efficiency, leadership, teamwork, and work quality at all times.  ¬†  ¬†    ¬†  ¬†  Excellent capacity to meet deadlines, build rapport with individuals from diverse backgrounds, and to support practice objectives by facilitating an environment that consistently achieves/exceeds expectations.  Responsible for maintaining professional and courteous communications, demeanor, and interactions with patients and medical staff while continuously seeking ways to provide value-added service and support.  Maintain files, documents, databases, and records to provide highly reliable information quickly and use well-developed interpersonal skills to respond effectively to both internal and external requests/inquires.  Communicate clearly and effectively, use strong coordination and prioritization skills to complete work, and exercise independent judgment and decision making abilities to help facilitate smooth operations.  Strong organizational, time management, and multi-tasking skills with ability to prioritize work.  Use well developed interpersonal skills to work effectively with clients, co-workers, and all levels of management.  Accept new assignments and responsibilities with a positive, cooperative, and team-oriented attitude.  Complete all tasks and projects in the most efficient manner possible and exercise independent decision making.  Recognized by management for anticipating problems, presenting effective solutions/recommendations, team collaboration and leadership, exceeding work expectations, and consistently delivering outstanding results.          Education and Training          American InterContinental University   City  ,   State      Healthcare Management  BBA    Healthcare Management Training: Healthcare Finance, Risk Management, Information Systems, Management, Ethics, Policy Making        Qualifications    Communication skills, interpersonal skills, ¬†Data Analysis, Databases, Decision-Making, Information Systems, Insurance Verification , maintaining inventory, Leadership, Regulatory Compliance, multi-tasking, organization, Patient Care Support, Project Management, Quality, Research, Risk Management, Scheduling, Sound Strategic Planning, Teamwork, Time management.   "
HEALTHCARE,"           HEALTHCARE PROVIDER         Professional Summary     Current graduate student at the University of Arizona Global Campus pursuing a Master's Degree in Health Informatics and Analytics with five years of experience in at-home care. An exceptionally empathetic and dedicated healthcare provider with a strong record of child health care service. Adept at handling various client issues and problems with kindness and professionalism, seeking opportunities in the Healthcare and Business
industry.
A reliable employee with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs.
A stay-at-home mom of five children dedicated to ensuring the needs of the children's safety and comfort by addressing their specific diet, exercise, and tutoring needs. Including the care provided for an autistic son in creating specific routines, developmental support, and educational strategies. Recently began the endeavor of owning and managing a small business.       Skills          Flexible & Adaptable  Responsible  Verbal and written communication  Computer proficiency  Adaptability  Customer service  Professional telephone demeanor  Account management      Technical Support  Social media knowledge  Strategic Planning  Compassion  Self-motivated professional  Cultural awareness  Analytical skills  Good listening skills            Work History      Healthcare Provider  ,     08/2015   to    Current      Company Name    ‚Äì    City  ,   State        Worked to improve and enhance patient lives through effective and compassionate care.  Administered medication as directed by physician.  Completed household management tasks for clients within private home settings, including companionship and personal care assistance.  Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.  Assisted disabled clients in any way necessary to facilitate independence and well-being.  Maintained clean, safe and well-organized patient environment.  Monitored progress and documented any patient health status changes, keeping healthcare team updated.  Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.  Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.  Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.  Consistently met demands of clients by providing sufficient numbers of direct care providers.  Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.  Facilitated calls to and from field staff to resolve issues and address concerns.  Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.  Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.  Supervised daily activities and provided assistance when needed.  Developed rapport to create safe and trusting environment for care.         Online English Tutor  ,     09/2018   to   07/2020     Company Name    ‚Äì    City  ,   State        Analyzed student progress to adjust lesson planning for improvement.  Motivated students in positive learning environment to build academic confidence.  Planned lessons for allotted time to strengthen weak subjects and build skills.  Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.  Provided verbal and written constructive criticism and positive feedback to students.  Utilized online platforms to provide online instruction in group and one-on-one environments.  Showed empathy and understanding when students needed counseling or extra support.  Moderated online discussion forums to maintain safe, engaging subject discussion.  Supported diverse student population through different teaching styles to cover multiple learning styles.  Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.  Updated required logs and student documentation to keep records accurate and current.  Prepared lesson plans to meet goals identified in students' individualized study plans.  Drilled students on subject matter and used flashcards and writing techniques to improve recall.  Taught students remotely via pre-recorded and live video sessions.  Motivated students towards learning and studying to build self-confidence and reduce fear of failure.  Identified learning needs and implemented fun and engaging learning activities to help students advance.  Made lessons interesting and engaging using art and visual aids to bolster learning.  Integrated technology into sessions to further enhance student learning.  Educated students on study tips and exam strategies.         Radiologic Technology Student Intern  ,     07/2016   to   11/2016     Company Name    ‚Äì    City  ,   State        Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields.  Maintained, cleaned and sterilized instruments and equipment for each patient.  Kept work and patient areas clean, orderly and well-stocked to promote efficiency.  Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures.  Interviewed patients and reviewed documented histories to gain solid picture of relevant data.  Managed aseptic techniques to control infection risk and protect both patients and staff.  Conducted diagnostic and interventional procedures for more than  10  patients per day.  Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients.  Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies.  Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.         Office Assistant  ,     05/2013   to   05/2014     Company Name    ‚Äì    City  ,   State        Delivered clerical support by efficiently handling wide range of routine and special requirements.  Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.  Oversaw automated tracking and documentation of data, client correspondence and office operations.  Executed record filing system to improve document organization and management.  Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.  Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.         Radiologic Technology Student Intern  ,     11/2010   to   04/2011     Company Name    ‚Äì    City  ,   State        Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields.  Maintained, cleaned and sterilized instruments and equipment for each patient.  Kept work and patient areas clean, orderly and well-stocked to promote efficiency.  Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures.  Interviewed patients and reviewed documented histories to gain solid picture of relevant data.  Managed aseptic techniques to control infection risk and protect both patients and staff.  Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients.  Supported patient physical andemotional comfort by taking care in positioning, responding to questions and using effective calming strategies.  Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.         Radiologic Technology Student Intern  ,     04/2010   to   09/2010     Company Name    ‚Äì    City  ,   State        Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields.  Maintained, cleaned and sterilized instruments and equipment for each patient.  Kept work and patient areas clean, orderly and well-stocked to promote efficiency.  Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures.  Interviewed patients and reviewed documented histories to gain solid picture of relevant data.  Managed aseptic techniques to control infection risk and protect both patients and staff.  Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients.  Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies.  Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.         Cash Service Representative  ,     06/2006   to   03/2007     Company Name    ‚Äì    City  ,   State        Adhered to policies and facilitated safe and protected transactions.  Worked as a dedicated team member of the banking team.  Worked to ensure the confidentiality and privacy of clients.  Brought forth a friendly and enthusiastic attitude.  Handled cash transactions.         Sales Associate  ,     10/2004   to   02/2006     Company Name    ‚Äì    City  ,   State        Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.  Engaged with customers to effectively build rapport and lasting relationships.  Delivered high level of assistance by locating products and checking store system for merchandise at other sites.  Trained and developed new sales team associates in products, selling techniques and company procedures.  Maintained organized, presentable merchandise to drive continuous sales.  Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.  Educated customers on promotions to enhance sales.  Processed product returns and assisted customers with other selections.  Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.  Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.  Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.         Education      MBA  :   Health Informatics and Analytics  ,   Expected in   02/2022     University of Arizona Global Campus   -   City             Certificate of Completion in Radiologic Technology  :   Radiography  ,   11/2016     Loma Linda University   -   City             Bachelor of Science  :   Radiologic Technology  ,   04/2011     University of Perpetual Help-System DALTA   -   City             Certifications     Certificate of completion in Radiation Technology  Certificate in TEFL and TESOL (120 hours)       Skills      Flexible & Adaptable  Responsible  Verbal and written communication  Computer proficiency  Adaptability  Customer service  Professional telephone demeanor  Account management    Technical Support  Social media knowledge  Strategic Planning  Compassion  Self-motivated professional  Cultural awareness  Analytical skills  Good listening skills        Work History      Healthcare Provider  ,   08/2015   to    Current      Company Name   ‚Äì   City  ,   State      Worked to improve and enhance patient lives through effective and compassionate care.  Administered medication as directed by physician.  Completed household management tasks for clients within private home settings, including companionship and personal care assistance.  Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.  Assisted disabled clients in any way necessary to facilitate independence and well-being.  Maintained clean, safe and well-organized patient environment.  Monitored progress and documented any patient health status changes, keeping healthcare team updated.  Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.  Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.  Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.  Consistently met demands of clients by providing sufficient numbers of direct care providers.  Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.  Facilitated calls to and from field staff to resolve issues and address concerns.  Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.  Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.  Supervised daily activities and provided assistance when needed.  Developed rapport to create safe and trusting environment for care.         Online English Tutor  ,   09/2018   to   07/2020     Company Name   ‚Äì   City  ,   State      Analyzed student progress to adjust lesson planning for improvement.  Motivated students in positive learning environment to build academic confidence.  Planned lessons for allotted time to strengthen weak subjects and build skills.  Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.  Provided verbal and written constructive criticism and positive feedback to students.  Utilized online platforms to provide online instruction in group and one-on-one environments.  Showed empathy and understanding when students needed counseling or extra support.  Moderated online discussion forums to maintain safe, engaging subject discussion.  Supported diverse student population through different teaching styles to cover multiple learning styles.  Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.  Updated required logs and student documentation to keep records accurate and current.  Prepared lesson plans to meet goals identified in students' individualized study plans.  Drilled students on subject matter and used flashcards and writing techniques to improve recall.  Taught students remotely via pre-recorded and live video sessions.  Motivated students towards learning and studying to build self-confidence and reduce fear of failure.  Identified learning needs and implemented fun and engaging learning activities to help students advance.  Made lessons interesting and engaging using art and visual aids to bolster learning.  Integrated technology into sessions to further enhance student learning.  Educated students on study tips and exam strategies.         Radiologic Technology Student Intern  ,   07/2016   to   11/2016     Company Name   ‚Äì   City  ,   State      Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields.  Maintained, cleaned and sterilized instruments and equipment for each patient.  Kept work and patient areas clean, orderly and well-stocked to promote efficiency.  Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures.  Interviewed patients and reviewed documented histories to gain solid picture of relevant data.  Managed aseptic techniques to control infection risk and protect both patients and staff.  Conducted diagnostic and interventional procedures for more than  10  patients per day.  Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients.  Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies.  Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.         Office Assistant  ,   05/2013   to   05/2014     Company Name   ‚Äì   City  ,   State      Delivered clerical support by efficiently handling wide range of routine and special requirements.  Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.  Oversaw automated tracking and documentation of data, client correspondence and office operations.  Executed record filing system to improve document organization and management.  Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.  Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.         Radiologic Technology Student Intern  ,   11/2010   to   04/2011     Company Name   ‚Äì   City  ,   State      Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields.  Maintained, cleaned and sterilized instruments and equipment for each patient.  Kept work and patient areas clean, orderly and well-stocked to promote efficiency.  Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures.  Interviewed patients and reviewed documented histories to gain solid picture of relevant data.  Managed aseptic techniques to control infection risk and protect both patients and staff.  Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients.  Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies.  Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.         Radiologic Technology Student Intern  ,   04/2010   to   09/2010     Company Name   ‚Äì   City  ,   State      Managed patient treatment and care by coordinating with diverse medical professionals in radiology and other medical fields.  Maintained, cleaned and sterilized instruments and equipment for each patient.  Kept work and patient areas clean, orderly and well-stocked to promote efficiency.  Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures.  Interviewed patients and reviewed documented histories to gain solid picture of relevant data.  Managed aseptic techniques to control infection risk and protect both patients and staff.  Followed safety protocols at all times to minimize radiation exposure and potential for incidents with staff or patients.  Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies.  Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.         Cash Service Representative  ,   06/2006   to   03/2007     Company Name   ‚Äì   City  ,   State      Adhered to policies and facilitated safe and protected transactions.  Worked as a dedicated team member of the banking team.  Worked to ensure the confidentiality and privacy of clients.  Brought forth a friendly and enthusiastic attitude.  Handled cash transactions.         Sales Associate  ,   10/2004   to   02/2006     Company Name   ‚Äì   City  ,   State      Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.  Engaged with customers to effectively build rapport and lasting relationships.  Delivered high level of assistance by locating products and checking store system for merchandise at other sites.  Trained and developed new sales team associates in products, selling techniques and company procedures.  Maintained organized, presentable merchandise to drive continuous sales.  Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.  Educated customers on promotions to enhance sales.  Processed product returns and assisted customers with other selections.  Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.  Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.  Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.      "
HEALTHCARE,"         HEALTHCARE CONSULTANT           Summary     Certified Spinning Instructor and personal trainer with the energy, skills and training necessary to keep clients motivated and moving toward their fitness goals.       Highlights          Certified Spinning Instructor  ACE certified Personal Trainer  CPR and First Aid certified  Energy, motivation and drive to push and motivate participants.      Microsoft Office  Team building  Personable and friendly  Dedicated  Responsible            Accomplishments     Success at building participants from struggling, low participant classes. Most recently built a class that averages 30 participants from a class that started out with around 6 within six months.       Experience      Healthcare Consultant    October 2014   to   Current     Company Name   Ôºç   City  ,   State      Network development for a new Medicare Advantage I-SNP in the northeast.  Identify and contract with providers to establish a network that meets CMS time/distance standards.  Subject matter expert for a study on Medicare Advantage best practices for provider engagement.          Cycle Instructor    September 2012       Company Name   Ôºç   City  ,   State     Provide a high-energy, safe indoor cycle experience for participants.  Lead, motivate and push participants.  Prepare new routines and new music weekly to ensure participants don't get bored or uninspired.  Incorporate various types of formats into my classes (Tabata - HIIT, interval and resistance training, speed work).         Provider Group Engagement Manager    September 2012   to   October 2014     Company Name   Ôºç   City  ,   State      Responsible for establishing, maintaining and overseeing various MSO and engaged provider relationships Oversaw and directed MSO partner activities and internal implementations in order to ensure a successful launch of a gated, referral-based provider network in the Atlanta market.  Initiated and provided ongoing support and financial performance data for various strategic relationships, including MSOs, PCP practice acquisitions, direct provider engagement agreements and other clinic developments.  Coordinated and provided detailed analysis, reporting, training, and education to large, engaged provider groups in order to promote improvement in clinical, quality, coding and financial performance.  Successfully facilitated and implemented various initiatives with provider groups around HEDIS, STARS, etc.  Served as the contact for provider risk group questions regarding financial settlement, delegation, claims adjudication and funding.  Managed and directed staff of 4 Provider Network Consultants.  Lead and directed the committee responsible for improving employee engagement within the Southeast Region.          Regional Director    September 2010   to   April 2012     Company Name   Ôºç   City  ,   State      Network Services - Southeastern Region Responsible for managing and directing all contracting and provider relations activities within the Southeast Identified and executed strategies for network development and improvement.  Managed and directed a regional contracting and provider relations staff.  Provided in-depth knowledge of Southeastern region and participated in strategic planning.  Managed and oversaw complex contract negotiations.  Identified new areas for expansion by conducting in-depth market and financial analyses.  Maintained positive relationships with providers and facilitated prompt resolutions to contractual issues.          Manager, Managed Care    January 2004   to   January 2010     Company Name   Ôºç   City  ,   State      Responsible for the negotiation and maintenance of major managed care contracts, as well as managing WellStar's credentialing department.  Negotiated favorable contract language and rates to meet business targets and objectives for Georgia's largest integrated healthcare system, consisting of five hospitals, ancillary services, and over 1000 affiliated physicians.  Increased profitability on three key payor contracts over 20% for the system.  Maintained contractual relationships and facilitated resolution to problems arising from the contract.  Managed allcredentialing department activities and staff.  Implemented processes and procedures to shorten the enrollment process with the government payors, which cut the enrollment time down to an average of 50 days.  Successfully obtained delegated credentialing with all contracted payors, which resulted in 100% delegation and an average of 90 days shorter loading time with the payors.  Consistently averaged 99% in delegated payor audit scores.  Continuously implemented and developed strategies to improve and drive employee satisfaction.  2010 Gallup surveys indicated a 48% increase in employee satisfaction over two years in the Managed Care department.  Developed and implemented improvements and best practices for credentialing department in order to align with system goals.  Implemented ""Lean Thinking"" and techniques in the credentialing department which streamlined processes, facilitated transparency and led to better overall satisfaction with the department.          Provider Reimbursement Specialist    January 2000   to   January 2004     Company Name   Ôºç   City  ,   State      responsible for the implementation and quality assurance of various provider contracts successfully in Blue Cross Blue Shield of GA's computer system and assisting with system-wide initiatives.  Managed all internal reimbursement-related activities for multi-million dollar monthly capitation payment process, including analysis, implementation and reporting of capitation data.  Collected and analyzed provider contracting data and computer system data to ensure timely and accurate reimbursement implementations.  Performed quality assurance measures on reimbursement implementations.  Identified and recommended system modifications to advance provider contracting strategies and best practices.  Managed multiple reimbursement projects by determining business intent, estimating and communicating implementation timetables and parameters, and distributing project results and final documentation.  Served as a capitation subject matter expert in the development of the WellPoint Enterprise Data Model.          Senior analyst    January 1997   to   January 1999     Company Name   Ôºç   City  ,   State      responsible for the implementation of various provider contracts successfully in Blue Cross Blue Shield of GA's computer system.  Developed and distributed professional fee schedules based on Medicare rates.  Produced ad hoc reports and analyses for management on reimbursement data and provider database content.  Presented project results and recommendations to management and project teams.  Created project documentation and reports to be distributed throughout the organization.  Loaded contracts into Pathways Contract Management system.  Provided leadership and training to a department of ten.          Health Systems Analyst    January 1997   to   January 1999     Company Name   Ôºç   City  ,   State      Responsible for the implementation of various provider contracts successfully in Blue Cross Blue Shield of GA's computer system.  Implemented preferred reimbursement methodologies (physician, facility and ancillary).  Managed multiple projects and collaborated with teams to achieve results.          Report Specialist    January 1996   to   January 1997     Company Name   Ôºç   City  ,   State      Responsible for reporting quality data.          Client Services Representative    January 1995   to   January 1996     Company Name   Ôºç   City  ,   State      Responsible for assisting clients with authorizations and insurance questions.          Education      Master of Business Administration					Bachelor of Science   :   Business Administration/Management Health Services Administration  ,   2000    Kennesaw State University   Ôºç   City  ,   State  ,   USA             Bachelor of Science   :   Health Services Administration  ,   1994    Auburn University   Ôºç   City  ,   State  ,   USA            Skills     acquisitions, CMS, content, contract negotiations, contracts, Contract Management, clients, database, directing, documentation, estimating, financial, government, insurance, leadership and training, managing, market, negotiation, Enterprise, Network, processes, coding, quality, quality assurance, reporting, strategic, strategic planning    "
HEALTHCARE,"         HEALTHCARE CONSULTANT           Executive Profile    seminars and 200  media interviews, executive health/longevity expert and corporate wellness consultant. Created award-winning preventive care/patient education center in Family Medicine Residency. Developed residential wellness program at world-renowned Cooper Clinic in Dallas from ground floor. Administered $800,000 Kellogg Foundation grant to train physicians for Public Health and Preventive Medicine. Developed innovative nutritional system to rank high nutrient-density foods and motivate individuals to simple healthy eating. Designs for Wellness consulting with corporate executives, medical groups, hospitals, wellness centers, nutritional supplement manufacturers. Designed extensive marketing strategies for health/wellness publications, healthy food products, and nutritional supplements. Personal Objectives My career goal is to utilize my experience and skills in a larger organization, work with teams to create innovative products and services in health promotion, disease prevention/management, and human longevity fields. Collaboration with diverse groups to synergize process of product development and implementation of patient/client services.       Skill Highlights          Business Development Strategy: Expert  Product Marketing Strategy: Expert  Operational Systems Efficiency: Expert  Wellness Program Development: Expert  Lifestyle Change Methodology: Expert                Professional Experience      Healthcare Consultant    March 2013   to   Current     Company Name   Ôºç   City  ,   State      Specializes in assisting physicians, hospitals, outpatient rehabilitation clinics, and a diverse list of other healthcare providers throughout the U.S.  and abroad to achieve their strategic and operational goals.          President and Founder    January 1990   to   Current     Company Name   Ôºç   City  ,   State      Responsible for overall strategy and implementation of all aspects of the business.  Company provides consulting and training seminars in the areas of executive health, corporate wellness, nutrition, stress management/work-life balance, fitness, and longevity.  Publishing in the areas of nutrition, fitness, wellness, sports, and spiritual development.          Executive Director    January 1984   to   January 1990     Company Name   Ôºç   City  ,   State      Developed residential Cooper Wellness Program at Cooper Clinic from ground floor resulting in multimillion dollars of revenue and educational assistance in improving health, longevity, and quality of life for thousands of clients, both domestic and international.  Received Outstanding Service Award-Cooper Clinic, 1990.          Associate Director    July 1980   to   December 1983     Company Name   Ôºç   City  ,   State      Created award-winning Preventive Care teaching program from start-up for medical residency program.  Won $60,000 grant to fund The Preventive Care Learning Center, a patient/resident, teaching facility.  Center taught Family Medicine residents patient education/preventive medicine skills and won Patient Care Magazine's Award for Excellence in Patient Education by a Family Medicine Residency.  Developed off-campus Master of Public Health program for residents and allied health professionals in conjunction with Loma Linda University and an $800,000 Kellogg Foundation grant.  Appreciation Award for Developing a Nationally Recognized Program in Preventive Care at the Florida Hospital Family Medicine Residency, 1984.          Education      Doctor of Public Health   :     August 1980    Loma Linda University   Ôºç   City  ,   State      High level specialist in wellness and lifestyle management intervention. Academic preparation, practical skills, and administrative abilities in developing, implementing, and evaluating programs and protocols designed to address a wide spectrum of health issues-particularly those dealing with chronic disease-including health risk appraisal, nutritional assessment and recommendations, exercise testing and prescription, and smoking cessation counseling. Six-month Clinical Practicum at Kaiser Permanente Preventive Medicine Dept. in Riverside, CA including lifestyle counseling for clients in areas of smoking cessation, weight management, fitness training, and chronic disease risk factor reduction.        Master of Public Health   :     August 1980    Loma Linda University   Ôºç   City  ,   State      Specialized professional training in community nutrition to assume leadership position in assessing community nutrition needs; and in planning, directing, and evaluating the nutrition component of health promotion and disease-prevention efforts.        Bachelor of Arts   :   Business Administration  ,   June 1977    Andrews University   Ôºç   City  ,   State      GPA:   Enrolled in Honors English. Andrews University Honored Alumnus of Achievement Award, 2013.    Business Administration Courses included Economics, Principles of Management, Business Law, Business Ethics, Principles of Marketing, Accounting. Enrolled in Honors English. Andrews University Honored Alumnus of Achievement Award, 2013.        Bachelor of Science   :   Health  ,   June 1977    Andrews University   Ôºç   City  ,   State      Health Courses included Organic Chemistry, Biology, Microbiology, Home Economics, Inorganic Chemistry, Massage and Non-Drug Therapeutics.        Skills    Academic, Accounting, administrative, balance, Biology, Business Development, Business Law, Chemistry, interpersonal, CA, consulting, counseling, clients, directing, disease-prevention, Economics, Family Medicine, health promotion, leadership, Marketing, assisting physicians, Patient Care, processes, Product Marketing, Program Development, protocols, Public Health, quality, rehabilitation, scientific, seminars, Strategy, strategic, stress management, teaching   "
HEALTHCARE,"       HEALTHCARE RECRUITER       Professional Summary         A highly ambitious, customer service oriented business professional, with experience in human resources, customer service and administrative support. Expertise in client development and needs assessments.       My goal is to obtain a challenging and rewarding career opportunity, where my administrative, human resources, and customer service skills will be fully utilized. I am team oriented, professional, and focused - I look forward to having an opportunity to discuss what I can contribute to your team!        Skills           Excellent interpersonal, HR and administrative skills    Intermediate experience with MicroSoft Office programs    Motivated team member, who understands the value of providing accurate, professional, admin support        Team leadership experience    Data management skills    Strong verbal communication skills    Adept at client needs assessment and analysis             Work History      April 2000  -  Current    Healthcare Recruiter  Company Name   |           A contingency, clinical staffing firm, assisting medical professionals such as RNs, Radiology Techs, Physical Therapists, Radiation Therapist, and Pharmacists with obtaining permanent employment opportunities nationwide.    Consult with client HR professionals, within all areas of the healthcare field, regarding clinical staffing needs.    Created staffing partnerships with some of the largest healthcare facilities in the U.S., including Stanford University Hospital, Lucile Packard Children's Hospital, Florida Hospital, Inova Health Systems, Adventist Healthcare, and Brigham Women's Hospital.    Implemented marketing strategies which resulted in continued growth of customer base.          April 1998  -  December 1999    Healthcare Recruiter   |   Company Name   |   City  ,   State      Provided recruitment services to Virginia Beach General Hospital business groups for RN Management, Staff RN, and Allied Health staffing.    Managed all phases of recruitment, including defining hiring management needs and posting available positions.    Communicated the duties, compensation, benefits and working conditions to all potential candidates.    Analyzed employment-related data and prepared required reports.    Managed all aspects of the employee life cycle process, including on and off boarding.    Maintained an accurate candidate tracking system.    Guided candidates through in-house computer testing.    Supported management in developing and implementing personnel policies and procedures.    Conducted exit interviews and verified that employment termination paperwork was completed.    Hired employees and initiated the new hire paperwork process.    Developed and facilitated job recruitment fairs.    Organized new employee orientation schedules for all new hires.    Promptly corresponded with all applicants and coordinated and conducted interviews.    Posted positions through approved recruitment channels.    Screened all applicants based on their qualifications and background.          March 1990  -  February 1997    Employment and Staffing Representative   |   Company Name   |   City  ,   State      Coordinated recruitment and staffing services for both salaried and union employees for the state's largest utility company.    Provided HR support to all service groups including managers, directors and VPs, regarding Affirmative action goals & objectives, union contract interpretation, and hiring and termination processes.    Drafted internal announcements and sent them in a timely manner.    Recruited for various positions across multiple sites in both Southside Hampton Roads, and the Peninsula.    Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process.    Thoroughly explained the employee handbook during new employee orientations.    Initiated key partnerships with department management, which resulted in better candidate hire, and employee retention.    Conducted exit interviews and verified that employment termination paperwork was completed.    Supported management in developing and implementing personnel policies and procedures.    Developed and facilitated job recruitment fairs.    Organized new employee orientation schedules for all new hires.    Promptly corresponded with all applicants and coordinated and conducted interviews.    Networked with industry contacts, association memberships and associates.          May 1985  -  March 1990    Benefits Representative  Company Name   |           Provided support in the administration of all company benefits programs, to include Medical plans (self-insured), Dental, 401K, Life Insurance, Tuition Reimbursement Plan, and EAP programs.    Conducted benefits administration for a total of 1500 benefit-eligible employees, including both salaried and union.    Responsible for the analysis and processing of all carrier invoices for benefit programs, handled resolution of inquiries regarding administration of various benefit plans, and created roll out program for annual Open Enrollment Communications.          Education        DIPLOMA  :   Liberal Arts    Saint Leo University  ,   City  ,   State   Earned 42 credit hours - general studies Liberal Arts         Princess Anne High School  ,   City  ,   State          Skills    administrative skills, admin support, benefits, benefits administration, interpersonal, credit, client, hiring, HR, Insurance, interpretation, Excel, MicroSoft Office programs, PowerPoint, MSWord, processes, Radiology, recruiting, recruitment, staffing   "
HEALTHCARE,"         PREVENTATIVE HEALTHCARE INTERN           Professional Summary     Driven and compassionate healthcare professional with experience in both¬†residential and hospital environments. Accountable and responsible with a strong focus on patient wellness.        Education and Training      Bachelor of Science   :   Health Care Management/ Health Administration  ,   2016    University of Alabama at Birmingham   -   City  ,   State  ,   USA      Member of National Society of Collegiate Scholars             High School Diploma   :   Advanced Diploma  ,   2012    Nansemond River High School          BETA Club- Health Organizations        Skill Highlights          Knowledge of HMOs, Medicare and Medicaid   HIPAA compliance      Strong planning skills     Patient-focused care      Self-motivated    Experience with Data Entry    Excellence Leadership            Strong work ethic   Team player with positive attitude     Exercises good judgment      CPR Certified        Maintains strict confidentiality   ¬†             Professional Experience      Preventative Healthcare Intern    January 2016   to   April 2016     Company Name   -   City  ,   State      Assist the educators in all aspects of this program, in physical activity education and nutrition education, and in helping to prepare healthy snacks.  Planning, coordinating, and implementing HealthSmart events for the next few months.  Review and make recommendations on the ""Train the Trainer"" manual for Community Health Advisor program.   Evaluated patient care procedural changes for effectiveness.     Cooperated with other health related agencies and organizations in community activities.     Ensured the accuracy of public information and materials.     Jumped in to fill gaps for on call rotation when necessary.     Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.     Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.     Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses such as heart disease, diabetes, etc.     Observed strict confidentiality and safeguarded all patient-related information.            Undergraduate Researcher    January 2015   to   April 2015     Company Name   -   City  ,   State      In charge of participants measurements Standing weight Body weight Waist and hip circumferences Skinfolds Blood pressure Arterial Carotid Heart Rate Physical exams/ Fitness Tests.   Administered, directed and coordinated the activities of the agency.     Ensured the accuracy of public information and materials.     Jumped in to fill gaps for on call rotation when necessary.     Observed strict confidentiality and safeguarded all patient-related information.            Healthcare Management Intern    May 2014   to   August 2014     Company Name   -   City  ,   State      Assist Chief Nursing Executive with various projects.  Worked with nursing and medical staff to develop policies, procedures and practice standards for the nursing department.  Ensure compliance with applicable laws and regulations related to nursing service and healthcare.  Monitored the nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained.   Evaluated patient care procedural changes for effectiveness.     Served as liaison between management, clinical staff and the community.     Ensured the accuracy of public information and materials.     Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.     Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.       Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.       ??         Additional Information      Volunteer University of Alabama at Birmingham Firehouse Shelter (Disabled Veterans)  Habitat for Humanity (service to Birmingham)   Marine Biology (environmental control)   American Red Cross Blood Bank Center   Greater Birmingham Humane Society¬†         Skills     Strong leadership skills  Enthusiastic people person  Ability to work in a fast paced environment  Understanding of HIPAA regulations  Strong computer skills    "
HEALTHCARE,"         HIGHLY ACCOMPLISHED HEALTHCARE ANALYST         Professional Summary    Financial Expert providing strategies to improve Revenue Cycle Management in Healthcare
A top-performing Systems Analyst with a proven track record of expanding revenue and customer satisfaction in Healthcare. Expert at identifying and analyzing customer needs within a variety of Enterprise healthcare organizations.  Subject Matter Expert in Revenue Cycle Management specializing in developing and delivering innovative solutions for environments with large data requirements. Extensive experience in providing an advisory and consultative approach to Financial and Technology solutions that drive improved financial performance. Broad grasp of Value Based Healthcare Reimbursement strategy and the skill to lead a collaborative effort to develop long lasting relationships with Executive decision-makers.      Education and Training      Programming Support Specialist, Data Center Technical Support, Shared Medical Systems (Cerner), Malvern, PA
Computer Operator, Operations, Shared Medical Systems (Cerner)          City  ,   State              Master of Science  :  Computer Information Systems      University of Phoenix   Ôºç   City  ,   State      Computer Information Systems        Graduate Courses in Business Communications, Project Management, Operating Systems, Networking, Database Concepts, Software Engineering, Programming Management, Organization, Ethics and Intellectual Property, and Financial Management.
Certified Project Management Associate, International Project Management Association
 (IPMA, Level D), Number D15-122834                Skill Highlights        ;;            Skills    accounting, Accounts Receivable, auditing, balance, billing, Business Communications, business plan, client, clients, client liaison, customer service, client support, Database, delivery, Financials, financial, financial consulting, Financial Management, focus, insurance, Intellectual Property, leadership, mentor, office, 2000, NT, Networking, Operating Systems, processes, process improvement, coding, Programming, Project Management, proposal, Quality, report writing, reporting, revenue recognition, Siemens, Software Engineering, SQL, Technical Support      Professional Experience      Highly accomplished Healthcare Analyst  ,   01/1997   to   Current    Company Name          providing operational and financial consulting services, employed through the acquisition of Siemens Health Services by Cerner in 2014 and the acquisition of Shared Medical Services by Siemens in 2000 Primary client liaison assessing business needs from stakeholders at every level, including executives within the client organization, explaining available standard services and/or suggesting methods for customization of solutions to enhance production objectives and bring in departmental revenue.  Provide outstanding customer service by quickly addressing any client support issues, escalating new opportunities for revenue improvement to the appropriate executives within the organization, and maintaining a line of communications with clients that is advisory in nature and exceptional in its execution.  Expertly synthesize client input through a full business discovery process and assemble an internal team of experts in SQL, Database, report writing, networking to answer questions and develop a set of technical specifications that are presented in a form of an actionable solution proposal.  Improve Revenue Cycle Management for clients by providing off-the-shelf, custom, or client hosted solutions that allow them to off-load issues and focus on the critical revenue recognition activities of their business office which includes Accounts Receivable and dealing with insurance companies.  Meticulously review procedures and processes within financial departments and compare those with industry 'best practice' standards to identify opportunity for process improvement.  Identify actionable gaps by comparing revenue cycle reporting against other similar organizations as well as nationally recognized Key Performance Indicators (KPIs).  Guide a client through the Recovery Audit Contractor (RAC) program which requires coding, billing, and reimbursement compliance with Medicare.  Develop reports and create abstracts that pulled insurance, patient balance, and diagnostic related groups (DRG) coding from a client's INVISION patient accounting financial systems that ensured that Medicare was not being overbilled and identified coding errors and brought up the issue of medical necessity which led to process improvements.  Participate as a key technical resource and mentor documenting the entire process of an ongoing customer project now in its 16th month which transfers 7-10 years of patient accounting data to a third party repository as part of audit requirements to meet a variety of regulatory standards.  Collaborate with the project manager to meet project deadlines so that the client is able to keep their financial system data before the contract elapses while ensuring that the client pays for only the amount of data storage required.  Accelerate the delivery of solutions for the client by creating reusable templates that can be shared between projects.  Deliver the technical leadership required for projects of 6 days to 6 months in duration to determine the environment, configuration, and build programs necessary to decommission legacy systems and efficiently migrate to data to database systems which allow simplified queries for financial posting.  Through job sharing with the SOARIAN Financials Test Team, recreated software defects and validated fixes to improve quality using advanced tools such as Charm NT, Quality Center, and Kanban to update status.          Associate Systems Analyst  ,   01/1993   to   01/1996    Company Name          Part of a team responsible for delivering over 100,000 files monthly pertaining to reporting and auditing and through the development of a business plan that later migrated the delivery system to the internet saving the client considerable costs.  Organized transactions over a six-month period to install financial systems at Pennsylvania Hospital and Temple University Hospital.  Build the programs required to successfully update system data to meet all deadlines.          Consultant/Analyst  ,   01/1983   to   Current    Company Name   Ôºç   City  ,   State         "
HEALTHCARE,"         HEALTHCARE ADMINISTRATION INTERN         Professional Summary    To find a position that will utilize my knowledge while working in tandem with in a highly-regarded setting. Skilled at communicating, organizing and solving problems to raise the stature and rankings of health care facilities.      Skills          Strong p resentation skills   Effective staff coach  Strategic planning capability  Planning and development  Supervisory training      Analytical thinker  Supervisory training  Quality improvement competency  Independent judgment and decision making            Work History      Healthcare Administration Intern  ,     01/2014   to   04/2014     Company Name   ‚Äì   City  ,   State      Conducted a feasibility study on 12, 10 and eight hour shifts by compiling statistics.  Handled detail work including make and maintaining a work schedule for 16 employees.  Proposed new ideas for the holiday and schedule guidelines.  Worked with a LEAN coach, Budget Director, Human Recourse, Pay Roll Reprehensive to get an over view of how things are ran in the department.  Worked with tight deadlines.  Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.  Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.  Interpreted and communicated new or revised policies to staff.  Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.         Pulmonary Lab Technician  ,     04/2011   to   Current     Company Name   ‚Äì   City  ,   State      Performed 12-lead EKGs on patients throughout the health system using the GE MAC 5000 EKG Machine.  Assumed responsibility for reading EKGs for normal and abnormal results and reporting these to the Doctor, Charge Nurse or Nurse.  Extracted arterial blood for blood gas tests for patients using ABL800 Flex Radiometer and ran samples, reported and verified results.  Identified abnormal results and report the results to the appropriate personnel; maintained the ABL800 Flex with changing out membranes, waste, calibration solutions and gas tanks.  Maintained and ensured timely replenishment of supplies for the laboratory, especially those used to conduct EKGs and blood gas tests.  Conducted monthly correlations and reruns of samples; organized EKG logs, credit logs and sample rejection logs.  Compose the schedule for 24 lab employees.  Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.  Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.  Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.  Educated staff on state and federal statutes, rules and regulations governing home care services.  Interpreted and communicated new or revised policies to staff.         Laboratory Assistant  ,     11/2008   to   04/2011     Company Name   ‚Äì   City  ,   State      Performed standardized laboratory tests to verify chemical characteristics or composition of specimen.  Completed medical laboratory tests, procedures, experiments, and analyses to provide data for diagnosis, treatment, and prevention of disease.  Conducted chemical analyses of body fluids, such as blood, urine, and spinal fluid, to determine presence of normal and abnormal components.  Studied blood cells, their numbers, and morphology, using microscopic technique and performed blood group, type, and compatibility tests for transfusion purposes.  Provided complex laboratory technical support and was responsible for the facilitation of a draw station lab including preparation of manuals, manifests and monthly reports.  Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.  Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.  Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.  Recruited, hired, trained and coached on average of  4  new employees per year.  Established and maintained systems that safely met residents' needs.         Patient Educator  ,     08/2005   to   Current     Company Name   ‚Äì   City  ,   State      Conducted training for clients and their appointed caretakers on how to use complex PT-INR blood monitoring instruments.  Instructed clients on usage and maintenance of instruments including quality control, cleaning, recording and reporting results and troubleshooting.  Communicated with clients on the prevention of errors affecting test results and scheduled training to incorporate client time, preparation and submission of documents.  Identified educational needs of patient and caretakers by collaborating with attending physicians, department heads, and staff.  Encouraged participation in decision-making about health care options by facilitating the caretakers' understanding of patient's health status.  Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.  Established and maintained systems that safely met residents' needs.         Patient Care Technician  ,     01/2003   to   01/2008     Company Name   ‚Äì   City  ,   State      Functioned as a Phlebotomist that specialized in pediatric, geriatric and dermal venipuncture.  Accomplished several types of indwelling venipuncture including Broviac, Hickman, PICC, Groshong, and CVC or CVL.  Facilitated laboratory testing and maintenance including NOVA CCX and I-SAT and MonoSpot, Strep-A, bHCG, UA, Protime, Westergren Sedimentation Rate and Glucose.  Coordinated patient appointments for MRIs, CT scans, and ultrasounds including pre-certification and verification of benefits.  Maintained patient information such as medical history, results of tests and examinations and patient symptoms.  Explained terminology and procedures, research inquiries, instruct on how to use home health care products and collect and prepare data for further research.  Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.  Established and maintained systems that safely met residents' needs.  Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.  Reviewed customer survey information to prioritize areas of improvement.  Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.  Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.         Education      Bachelor of Science  :   Health Administration  ,   Current     Eastern Michigan University   -   City  ,   State     Health Administration Coursework in Health Services Administration  Coursework in Business Management  Coursework in Healthcare Administration  Coursework in Health Services Administration and Business  Coursework in Human Resources Management and Accounting         Associate of Art  :     4 2014     Schoolcraft College   -   City  ,   State      Coursework in Health Services Administration   Coursework in Health Services Administration and Business   Coursework in Human Resources Management and Accountin g          Associate of Science  :   Health Science  ,   5 2006     Schoolcraft College   -   City  ,   State     Health Science Recipient of Canton Township¬†Scholarship  Coursework in Community Health  Coursework in Health Services Administration  Coursework in Healthcare Administration  Coursework in Health Services Administration and Business  Coursework in Human Resources Management and Accounting         Accomplishments      Microsoft Suite * CareWeb * Master Control * PathNet * Carelink * EWS.  U of M Online Reference Library * LabWorks.        Affiliations    American Society for Clinical Laboratory Science, Member, 2012-Present Basic Life Support (BLS), American Heart Association, Nov 2011-Present Certified Anticoagulation Patient Self-Testing, University of Southern Indiana, Apr 2009 Certified Phlebotomist, American Society of Clinical Pathology, Nov 2001-Present Den Leader, Cub Scouts of America, September 2014       Skills    benefits, Budget, calibration, coach, draw, credit, client, clients, decision-making, diagnosis, MAC, Director, personnel, quality control, reading, recording, reporting, research, SAT, statistics, technical support, troubleshooting, type, view, composition   "
HEALTHCARE,"         HEALTHCARE INSTRUCTIONAL ASSISTANT           Experience      Healthcare Instructional Assistant  ,     10/2018   to   Current     Company Name   ‚Äì   City  ,   State      Perform G tube feedings and Straight Catheterization procedures on Special Needs and General
Education Elementary School students.  Assist Teacher in K-12 Classroom setting up workstation.  Implement lessons taught by the teacher, monitoring students behaviors utilizing positive and negative
reinforcement.  Follow IEP, collaborate with Instructional Assistants, ABA Interventionists, Teachers and
Psychologist.         Instructional Assistant  ,     09/2016   to   09/2018     Company Name   ‚Äì   City  ,   State      Work with General education and Special needs Students K-12 in a classroom setting.  Monitoring
different behaviors, utilizing positive reinforcements enforcement, redirecting students, utilize token
system, teaching independence, implementation of lessons taught by Teacher.  Collaborate with a
team of Teachers, psychologists and Instructional assistant's working towards IEP/Goals of the student.  Work and setup academic group workstations.  Tutor students on 1:1 basic.  Assist students with
hygiene as needed.         Acting Clerk/ Nursing Attendant  ,     02/2005   to   10/2015     Company Name   ‚Äì   City  ,   State      Worked n a Clinic Registering incoming patients for clinic appointments, Answer inquiries over
telephone regarding patient's appointment.  Update patients demographic information into computer
system.  Scheduled surgeries, Input services rendered By physician using diagnosis code for proper
payment of services.  Ordered supplies , faxed, clerical duties.         Work History      Healthcare Instructional Assistant  ,   10/2018   to   Current     Company Name   ‚Äì   City  ,   State      Perform G tube feedings and Straight Catheterization procedures on Special Needs and General
Education Elementary School students.  Assist Teacher in K-12 Classroom setting up workstation.  Implement lessons taught by the teacher, monitoring students behaviors utilizing positive and negative
reinforcement.  Follow IEP, collaborate with Instructional Assistants, ABA Interventionists, Teachers and
Psychologist.         Instructional Assistant  ,   09/2016   to   09/2018     Company Name   ‚Äì   City  ,   State      Work with General education and Special needs Students K-12 in a classroom setting.  Monitoring
different behaviors, utilizing positive reinforcements enforcement, redirecting students, utilize token
system, teaching independence, implementation of lessons taught by Teacher.  Collaborate with a
team of Teachers, psychologists and Instructional assistant's working towards IEP/Goals of the student.  Work and setup academic group workstations.  Tutor students on 1:1 basic.  Assist students with
hygiene as needed.         Acting Clerk/ Nursing Attendant  ,   02/2005   to   10/2015     Company Name   ‚Äì   City  ,   State      Worked n a Clinic Registering incoming patients for clinic appointments, Answer inquiries over
telephone regarding patient's appointment.  Update patients demographic information into computer
system.  Scheduled surgeries, Input services rendered By physician using diagnosis code for proper
payment of services.  Ordered supplies , faxed, clerical duties.         Education      Master's  :   Health Education  ,   04/2019     Touro University Worldwide   -   City  ,   State           Master's  :   Health Education            Bachelor's  :   Healthcare Administraton  ,   03/2018     Touro University Worldwide   -   City  ,   State           Associate  :   Social & Behavioral Sciences  ,   12/2015     Los Angeles Southwest College   -   City  ,   State           Bachelor's Degree  :   Healthcare     Administration at Touro University, I had the opportunity to Develop the skills and experience
necessary to succeed in Public health and Health Education positions. Examples of my relevant       Highlights          CPR, Microsoft Excel, Microsoft Office, Child care, Organizational Skills, Teaching, Filing, English,  Customer Service, Excel, Developmental Disabilities Experience, Microsoft Word  Certifications and Licenses  Academic  Basic  Catheterization  Child care  Clerical  CPR  Critical Thinking  Customer Service  Developmental Disabilities  Diagnosis  English      Filing  Health Education  Microsoft Excel  Excel  Microsoft Office  Microsoft Word  Organizational Skills  Organization skills  Public health  Teacher  Teaching  Telephone  Verbal communication  Written            Skills     CPR, Microsoft Excel, Microsoft Office, Child care, Organizational Skills, Teaching, Filing, English,  Customer Service, Excel, Developmental Disabilities Experience, Microsoft Word  Certifications and Licenses,  Academic, basic, Catheterization, Child care, clerical, CPR, Critical Thinking, Customer Service, Developmental Disabilities, diagnosis, English, Filing, Health Education, in K, Microsoft Excel, Excel, Microsoft Office, Microsoft Word, Organizational Skills, Organization skills, Public health, Teacher, Teaching, telephone, verbal communication, written       Additional Information      Authorized to work in the US for any employer        Summary     providing general administrative back-up and other duties. More than 5 years of clerical support. Familiar and experienced with electronic filing systems, various document management technologies, and scanning experience. Knowledge of filing systems and standards. Proficiency working with Document Management Systems. Able to multi-task and efficiently manage changing priorities. Excellent organizational and analytical skills, with attention to detail.    "
HEALTHCARE,"     Rachael    Lobdell         Summary     . Compassionate  Senior Outreach Advocate  with 13 + years of experience working in public and private agencies to upgrade health and dignity within vulnerable populations. Creativeand adaptable leader dedicated to doing whatever necessary to meet client needs, including customizing established programs. Self-motivated and deeply engaged with client and supporter communities.       Skills          Confidential data protection  Data entry  Scheduling clients for evaluations for Managed Long Term Care  Intake and Submission of Medicaid applications for clients  Intake and submission of Pool Trust for Long Term Care clients  Excellent Communication skills  Excellent Typing skills  Catering and Party planning  Activity planning  20 years experience working with Seniors and Disabled and advocating for there needs  Client interaction  Reliable and trustworthy      Patient interviewing skills  Telephone etiquette  Application assessment  Friendly, positive attitude  Decision-making  Team management  Recordkeeping and data input  Program understanding and advisement  Data management  Online research  Data collection            Experience      Company Name    City  ,   State      Healthcare Senior Outreach Specialist   04/2014   to   Current       Traveled throughout service area to educate community, met with people interested in receiving services and represented agency before wide range of professional constituencies.  Counseled prospective applicants on admissions process and opportunities by explaining documentation and timeframes.  Promoted integration of services for clients, including behavioral health care and long term services to enhance continuity of care.  Assisted customers by phone, including scheduling appointments and treatments.  Explained eligibility details and affordability options to patients with kindness and respect.  Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.  Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.  Processed benefits applications, including documents for food stamps and medical assistance.  Conducted interviews with applicants, explaining benefits process and which programs were available.  Collected necessary data to complete and submit Medicaid applications and Pool Trust.  Recognized by management for providing exceptional customer service.  Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork.  Helped patients understand care, coverage and payment responsibilities and rights.  Provided knowledgeable and compassionate service in response to all types of patient questions and concerns.  Gathered and analyzed patient information to determine special program eligibility.  Demonstrated leadership by making improvements to work processes and helping to train others.  Performed site evaluations, customer surveys and team audits.  Kept team on track by assigning and supervising their activities and giving constructive feedback.  Helped clients stay happy and healthy by providing mental and emotional support.  Improved patient outlook and daily living through compassionate care.  Organized games and other activities to engage clients and offer mental stimulation.          Company Name    City  ,   State      Administrator   08/2008   to   04/2014       Developed and implemented policies and procedures for  Licensed Home care Agency   Audited Patient Charts  Hired Employees  Met with Physicians and State workers on a Quarterly basis For QA meetings.  Organized activities to reward employees and motivate performance improvements.  Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.  Handled all billing and payroll for clients and employees  Scheduled Home Health Aides to Patients  Established successful program by creating master schedules and overseeing staff professional development.  Grew revenue by developing key programs focused on promoting business.  Medicaid billing  Medicaid Exemption code Experience  Meeting with clients and families to Identify their needs and goals.  Assisted with development of regulatory compliance systems.  Planned, coordinated and controlled daily operations of sales, financial management and human resources.  Maintained work safety and followed established operating procedures and practices.          Education and Training      High School Diploma     06/1985     Northville High  ,   City                Some College (No Degree)  :  Business Administration    FMCC  ,   City             "
HEALTHCARE,"         HOME HEALTHCARE TECHNICIAN       Summary     Certified Nursing Assistant with 3+ years work in fast-paced environment handling confidential paperwork, administering medication and providing quality patient careHardworking, skilled at wound care, mobility assistance and charting. Highly flexible and willing to work all shifts. E  xperience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.   ¬†Home health care and hospice care settings. Established record of reliability and creating positive rapport with patients, family and staff.     ¬†Currently certified with¬† National Health Association.¬† ¬†Six¬†years experience with physically disabled client. Monitored vital signs, assisted with feeding, bathing/grooming, positioning and range of motion exercises. Looking for a permant ¬†care position, with a health care facility that I can stay with and give my time and skills to.¬†       Skills          Clinical training  Strong medical ethic  Enthusiastic caregiver  Extensive medical terminology knowledge  Practiced inpatient and outpatient caregiver  Patient/familyfocused  Blood Withdrawal certification  Abides by infection control standards  Flow sheet charting skillfulness  CPR/BLS certified  Talent in obtaining/charting vital signs  Patient positioning understanding  Qualified in specimen collection/processing  Abides by infection control standards  AED certification  Problem resolution ability  Medical Assisting specialist   Quality control procedures       Strong organizational skills  Active listening skills  Courteous demeanor‚Äã  Energetic work attitude  ‚Äã  Inventory control familiarity  Adaptive team player  Results-oriented  Self-directed  Excellent communication skills  Computer-savvy  Strong problem solver  Resourceful  HIPAA compliance  Trained in grooming and bathing assistance  Valid  AL  driver's license   Medical terminology knowledge   Calm and level-headed under duress            Accomplishments      Clinical Skills.  Monitored patient's respiration activity, blood pressure and blood glucose levels in response to
    medical administration.  Properly bathing, dressing and assisting patients with their daily living routines.  I get alone with people very well in all kinds of situations.  I keep very good notes of things I have done and what the out come is, and if any concerns the patient might have that I need to get answers for.        Experience     September 2015       Company Name   City  ,   State     Home Healthcare Technician        I am currently working full ¬†time as a home health Patient care technician, I am looking for a position in a
medical center or office setting.  They currently do not offer benefits, and no paid holidays and no paid vacation.  I would like a full time position, with benefits package.          April 2015   to   May 2015     Company Name          Professional ExPerience        Certified Nursing Assistant with home health care and hospice care experience.  Proven record of
reliabitity and strong ability to establish rapport with patients, family and staff.  Also Certified in
Phlebotomy, EKG and CPR.         March 1998   to   July 2002     Company Name   City  ,   State     Admitting Clerk I Emergency       Room Clerk        I loved my job at Carraway because people needed someone who understood the problems they were
having and not judge them.  I interacted with not only the patient but the Nurses and Doctors also the
families of the patients.  Some of these families were recieving the worst news of their lives, some were
getting wonderful news, so I was there to celebrate and to morn or just for them to lean on for a moment.         February 1989   to   March 1993     Company Name   City  ,   State     Certified Nursing Assistant        I cared for residents of all ages, helping with their daily activities such as bathing, dressing, oral care,
excerise.  I cleaned the room, changed the bed linens, dusted, put things away for them.  I would read to
them, help them with anything they needed help with.          Education and Training     2015     Jeremiah's Hope Academy   City  ,   State  ,   United States       Patient care tech./ EKG Tech., Phlebotomy Tech.    This program taught me Patient care technician with Phlebotomy, EKG and BLS CPR. I did very well inall my classes and in my clinicals I also was taught extensive medical Technology. Also teaching me that heathcare is very inportant in everyones daily lives.            Wallace State Community Ccllege   City  ,   State  ,   United States       Paralegalisum    I did not graduate because my husband and I had parents that got very sick, so I had to stop school and take care of our parents. ¬†While doing this I realized I wasnted to go back into the medical field so I could make a difference.       1993     Dora High   School/ Wallace Community College   City  ,   State  ,   United States     GED  :   General Studies    General Studies. I went to Dora High School in 1978 but did not return. I then took my GED and achieved that in 1993.        Skills       Patient-focused care,¬†        Compassionate and trustworthy caregiver ,     Detail-oriented ,¬†       Effectively interacts with patients and families,         Charting and record keeping            Medical terminology               Time management            Wound care           "
HEALTHCARE,"         LICENSED HEALTHCARE COMMUNICATOR       Summary    To obtain a stable and growth-oriented position which will allow me to promote the profession of nursing by training and developing current and future nurses.          Experience     10/2016   to   Current     Licensed Healthcare Communicator    Company Name   Ôºç   City  ,   State      Representing clients on a variety of projects via inbound/outbound telecommunication which includes:.  Providing drug product information.  Identify adverse events and product complaints as outlined by client guidelines.  Provide patient education on prescribed treatment regimen.  Provide patient support to patients enrolled in Patient Support Programs.  Assist in training new employees, including presenting educational material, quality monitoring, and coaching and feedback.         02/2016   to   10/2016     RN - OR    Company Name   Ôºç   City  ,   State      Maintain a safe and sterile environment for the patient in the operating room.  Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager.  Locate and obtain necessary equipment and supplies for various surgical procedures.  Accurately record and document patient information in regards to operative procedure and specimens.  Re-stock operating rooms, picking and putting out future cases.  Act as preceptor to new orientees.         12/2015   to   02/2016     RN Supervisor    Company Name   Ôºç   City  ,   State      Delegate and oversee care tasks to certified nurse aides.  Perform assigned duties, including administration of medication, wound care, treatments and procedures.  Monitor clients' conditions; reporting changes to the supervising physician.  Follow up with, execute and properly document doctors' orders.  Perform admission assessments and discharge planning as appropriate.         06/2015   to   12/2015     Field RN    Company Name   Ôºç   City  ,   State      Home visits to clients in designated geographic territories.  Perform assigned duties, including administration of medication, wound care, treatments and procedures.  Monitor clients' conditions; reporting changes to Clinical or Client Services Manager.  Follow up with, execute and properly document doctors' orders.  Perform client assessments as necessary.  Case management and coordination.         09/2014   to   05/2015     RN    Company Name   Ôºç   City  ,   State      Maintain a safe and sterile environment for the patient in the operating room.  Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager.  Locate and obtain necessary equipment and supplies for various surgical procedures.  Accurately record and document patient information in regards to operative procedure and specimens.  Act as evening shift charge when needed, keeping cases running smoothly, closing the operating rooms, re-stocking rooms, picking and putting out future cases.         01/2014   to   08/2014     Billing Supervisor    Company Name   Ôºç   City  ,   State      Analyze clinical information and obtain authorization for procedures and chemotherapy from insurance companies as required.  Collaborate with physicians to select appropriate medication alternatives when patient is denied coverage of current medication.  Consult with patients to determine current insurance coverage and guidelines.  Supervise staff of three billing employees and oversee activities of the billing department.  Collaborate with practice manager on policy and procedure as it pertains to billing department.  Attend departmental and educational meetings as required.         04/2013   to   11/2013     Staff Nurse/Evening Shift Charge Nurse    Company Name   Ôºç   City  ,   State      Maintain a safe and sterile environment for the patient in the operating room.  Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager.  Locate and obtain necessary equipment and supplies for various surgical procedures.  Accurately record and document patient information in regards to operative procedure and specimens.  Act as evening shift charge, keeping cases running smoothly, closing the operating rooms, re-stocking rooms, picking and putting out future cases.         06/2012   to   03/2013     RN Case Manager    Company Name   Ôºç   City  ,   State      Review authorization requests to determine medical necessity and appropriateness using criteria such as Milliman and Quest.  Perform concurrent review on inpatient stays to determine continued need for acute care.  Perform on-site review of patient charts to determine patient status and possible discharge needs.  Communicate with the medical director to determine need for denial of days or services deemed medically inappropriate.         10/2007   to   06/2012     Staff Nurse    Company Name   Ôºç   City  ,   State      Maintain a safe and sterile environment for the patient in the operating room.  Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager.  Locate and obtain necessary equipment and supplies for various surgical procedures.  Accurately record and document patient information in regards to operative procedure and specimens.  Act as preceptor to new orientees.          Education and Training     4/2018     Master's Degree  :   Nursing, Nurse Educator    Herzing University          Nursing, Nurse Educator       4/2014     Bachelor's Degree  :   Nursing    Salem International University          Nursing Magna Cum Laude       7/2007     Nursing Diploma  :   Certifications    Reading Hospital School of Nursing          Certifications       2/2016     BLS      CNOR                  Activities and Honors    American Nurses Association, 6/2016 - present
*AORN, 2008 - 2012      Skills    acute care, billing, Case management, charts, chemotherapy, closing, coaching, Client, clients, discharge planning, insurance, director, meetings, presenting, quality, Quest, reporting, supervising, telecommunication, wound care   "
HEALTHCARE,"         HEALTHCARE CLINICAL ANALYST           Professional Experience     November 2012   to   September 2015     Company Name    City  ,   State    Healthcare Clinical Analyst         I entered the insurance arena with no insurance experience and I now successfully serve as a leader in the appeals deparement. I  work all lines of business, including commercial, state group and Medicare appeals. In this highly collaborative area, I work  in conjunction with medical directors, medical policy, pharmacy, and ________to  render appeal decisions.   I create training materials and train and mentor all new employees.In addition,  I  create and present formal training to employees throughout medical operations.    I provide constant process improvement          January 2011   to   November 2012     Company Name    City  ,   State     Manager, National Childre'n's Study         In this position, I began as the assistant manager and was quickly promoted to manager. When I began with the study, there was an adversarial relationship between Battelle and the University of Florida. As the manager, I strengthened this relationship and created a positive and constructive partnership.   I managed over thirty employees including data collectors and ancillary staff.   I developed and implanted the QA program, ensured the overall integrity of study implementation and adherence to study protocol, conducted field training and inspections, evaluated compliance performance, monitored and maintained quality of files, managed the lab and supervised a staff of twenty data collectors.  In addition, I prepared statistical reports for the principal investigator and identified trends and areas for quality assurance implementation.         January 2007   to   January 2011     Company Name    City  ,   State    Oncology Nurse         I administered immunoglobulin therapy, chemotherapy, blood products, hydration and pain medication.  I educated patients and families regarding medications, drug processes and navigating the healthcare system.  Additionally, I educated patients on self-administered subcutaneous administration.  I mixed and administered chemotherapy, hydration, and other medications.  I maintained and used central lines and venipunctures to administer chemotherapy.  I assessed patients for changes in condition, evaluated labs and consulted physicians regarding dose modifications, and assessed for problems and symptom management.         January 2005   to   January 2007     Company Name    City  ,   State    GI Infusion Nurse        I performed venous and arterial punctures, maintained intravascular sites including tubing and dressings, monitored for infections, initiated emergency therapies, assessed patients for adverse reactions and complications, and documented all patient-directed activities.  I also educated patients on the side effects and complications of their therapy and medication.         January 2002   to   January 2003     Company Name    City  ,   State    Clinical Research Coordinator        I coordinated a DNA collection study.  This included subject recruitment, administration of  informed consents, collection of case report forms, collaboration with the IRB, and report preparation.  In addition, I worked with over twenty surgeons and their staff to identify eligible participants.         January 1999   to   January 2001     Company Name    City  ,   State    FAST Program Coordinator        Families and Schools Together (FAST) is a collaborative, family focused program that is held in numerous schools in Jacksonville.  In this position I recruited, hired, trained, and supervised all employees in the program, conducted site visits, managed the budget, and coordinated program evaluation.  I was also responsible for grant writing and management, marketing, and volunteer recruitment and training.  Additionally, I served asa liaison between the FAST program and the school faculty and administration.         January 1997   to   January 1998     Company Name    City  ,   State    Research Coordinator        I served as the principal investigator for a study of complementary/unconventional cancer therapies.  This included the development of a survey of oncologists that was completed by physicians at the Fred Hutchinson Cancer Research Center, the Moffitt Cancer Center and Research Institute, and the Norris Cotton Cancer Center.  I also analyzed and presented data.  Additionally, I assisted in several studies including a Study of Cancer Survivors and the development of the Behavioral Research Database, a national database of behavioral, psychosocial, and policy researchers in the cancer field.  A membership directory was created and distributed to all respondents.          Education     12/2005     Florida State College           Nursing    ADN           5/1998     Emory University           Health education and Behavioral Research    Masters of Public Health           5/1995     Harvard University           Special Student Program               5/1994     Emory University           Psychology   BA    GPA:   Phi Beta Kappa              Publications    Hann, D., Baker, F., Denniston, M., Winter, K (2004). Oncology Professionals' views of complementary  therapies: a survey of physicians, nurses and social workers. Cancer Control, 11(6):404-10.
Hann, D., Winter, K., Jacobsen, P. (1999). Measurement of depressive symptoms in cancer patients: evaluation of the Center for Epidemiological Studies Depression Scale (CES-D). Journal of Psychosomatic Research, May 46(5): 437-43.      Skills     administrative, budget, Cancer, chemotherapy, Database, DNA, FAST, forms, grant writing, law, marketing, mentor, processes, program evaluation, quality, quality assurance, QA, recruitment, Research, therapy, venipunctures    "
HEALTHCARE,"         TECHNICAL IT HEALTHCARE CONSULTANT       Professional Summary    Experience Technical Consultant building enterprise-class IT systems for a range of industries such as: financial businesses, health-care industry, telecommunication, distribution, manufacturing, transportation and pharmaceutical.      Skills        Project Management    Data Center Migration  System Intergration     Cloud Computing Services  Application Integration & Support  Account Management          Work History      Technical IT Healthcare Consultant      Company Name   -   City  ,   State     04/2014   -   Current       Design,Build, Test, and Deploy base upon technical requirements of vendor.  System installations and maintenance (Window 8 Professional server, desktop, network).  Implementation of Medisoft V20 Healthcare Application for Clinical Healthcare Facility.  Provided Data conversion from existing system to Medisoft V20.  performance tuning and troubleshooting of server, network, desktop.  Automation of Backup/Restore.  Participate in on-call rotation 24x7.         Linux System Administrator      Company Name   -   City  ,   State     10/2012   -   01/2014       Linux Red Hat - configuration, installations, administration, and monitoring twenty IBM Blades with fault tolerant, snapshot, LVM, and selinux.  Manage and troubleshoot Linux servers, network, and application issues (Apache, Oracle, Java) System Administration, bash scripting, security, satellite patching, auditing, Unix automation Managing and Administrating automation process utilizing Puppet Automation Tool to implement applications, packages, and upgrades on window and linux environment.  TCP/IP networking and troubleshooting and maintain Level 2 and 3 support (24x7).         UNIX/LINUX System Administrator      Company Name   -   City  ,   State     04/2010   -   08/2012       Managed, administered, and provided remote troubleshooting and analysis for server/client configuration, TCP/IP networking hardware, protocols, LAN and WAN technologies for over 500 servers running Red Hat version 5.6 and Solaris 9.0 Veritas Cluster Server - maintenance on are group applications in the VCS environment Apache, Tomcat, Web Logic - primary support of all applications using Apache and web logic VMware - Administrator primary support of all applications running VM Oracle Middleware/Database - system administrative support Data Center Migration and Consolidation onto Cloud platform and enables.  Open System Technology diverted from IBM mainframe Tools - NetScout, Bib Brother, NGROSS, etc.  LVM - crated file systems to match the specifications for UNIX servers System administration, scripting, security, patching, auditing, Unix automation PCI Compliance Patching - primary support of all system and application patching for UNIX, Linus, Windows, Solaris System monitoring and alerting tools; Maintain Level 2 and 3 support (24x7) DNS, NIS, NFS, Good Documentation skills Entry level experience with Puppet Automation Tool Jumpstart, kickstart , Manage a highly distributed global network of server.         HP-System Administrator      Company Name   -   City  ,   State     02/2007   -   03/2010       This position requires the maintenance and support of over 900 servers running HP-UX 9, 10, 11i, and linux servers.  MC/Service Guard - configuration and maintenance on the exiting service guard clusters for the Oracle databases Ignite-UX - configuration, install and support for DR and build HP-UX Linux Red Hat - configuration and installations of Red Hat version 5.3 on IBM Blades, HP Blades and Dell Blades Superdome - created new Vpar partitions and maintenance on the existing Scripting - write shell scripts to perform monitoring and daily maintenance of the applications and operating systems Disaster Recovery - planning, implementing and documenting LVM - manage physical disks, luns, file systems and volume groups Analyze technical and business requirements/Engineering design and layout Application maintenance and support for Highly Critical Application.         HP-UX System Administrator      Company Name   -   City  ,   State     01/1995   -   02/2007       This position required the maintenance and support of over 1000 HP-UX servers running HP-UX versions 10.20 and 11.X.  Performed all system administration functions on the HP-UX server for the crisis management team Superdome - SM, maintenance, patches and upgrades HP_UX System Performance - provided technical solutions to customers and high level support organizations within Hewlett Packard to increase system performance Veritas Clustering - primary support and implemented VCS Clustering Disaster Recovery - perform, document and maintain DR procedure and guideline for Off-site DR drills KVM -created file systems to match the specifications for UNIX servers Korn Shell scripting, security, auditing, UNIX Automation PCI Compliance Patching - primary support of all systems.         Education      Bachelor of Science  :   Accounting and Computer Science      Georgia State University   -   City  ,   State     1987               Hewlett Packard Corporation		HP-Unix Training and Support
IBM Corporation			Disaster Recover Certification  :        Recipient of Mathematic¬†Scholarship to Texas Southern University         Technical Certification in IT Technology - Sponsor by Ford Motor Aerospace and Technology Division  :   Programming and Computer Science      Georgia Tech Institute   -   City  ,   State     1990            Technical IT Certification  :   Programming and Technology      Georgia Tech Institute   -   City  ,   State     1992            Certifications    Deploy Hadoop Cluster		. Configuration and Performance Tuning Load Data and Run Application	. Monitoring and Troubleshooting Provide Technical Assistance in Administration and Automation Hardware: IBM Blade Technology, HP Blade, Cisco UCS Blade Technology, Dell Technology, HP Servers,       Skills    administrative support, Apache, auditing, Automation, Backup, bash, Cisco, Clustering, Hardware, Consultant, crisis management, client, Data conversion, databases, Database, Dell, DHCP, Disaster Recovery, Disaster Recovery - planning, DNS, Documentation, FTP, Hewlett Packard, HP, HP-UX, HP-UX 9, UX, HP Servers, IBM, IBM mainframe, Java, Korn Shell, LAN, layout, Linux, Logic, Managing, Medisoft, mail, Windows, window, Window 8, Middleware, Migration, network, NFS, NIS, operating systems, Oracle, PCI, protocols, Red Hat, servers, scripting, shell scripts, SNMP, Solaris 9.0, Solaris, System Administration, TCP/IP networking, Technical Assistance, Tomcat, troubleshoot, Troubleshooting, HP-Unix, UNIX, UNIX servers, upgrades, Veritas Cluster Server, Veritas Clustering, VM, WAN   "
HEALTHCARE,"         PERSONAL HEALTHCARE ASSISTANT       Professional Summary       Personal Nursing Assistant   with  4+ years  work experience in fast-paced environment handling confidential paperwork, administering medication and providing quality, empathetic, patient-focused care, monitored vital signs, assisted with feeding, bathing/grooming, positioning and range of motion exercises. Highly compassionate and Looking for a long term care position.       Licenses      CPR  Certification ,  Adult First Aid  Certification ,  Child First Aid   Certification ,  Environmental Emergencies  Certification ,  Adult/Child CPR  With Mask  Certification ,  Adult/Child AED  Certification ,  Infant CPR  With Mask  Certification , Through the American Heart Association.       Skill Highlights          Understands medical procedures  Understands mobility assistance needs  Charting expertise  Able to lift 50+ pounds  Trained in grooming and bathing assistance  Respiratory equipment training  Documentation procedures expert      Quick problem solver  General housekeeping ability  Medical terminology knowledge  Valid MO driver's license  Reliable transportation  Calm and level-headed under duress  Trained in catheter change and preparation            Professional Experience     06/2013   to   12/2013     Personal Healthcare Assistant    Company Name   Ôºç   City  ,   State      Observed and documented patient status and reported patient complaints to the case manager.  Completed and submitted clinical documentation in accordance with agency guidelines.  Assisted with adequate nutrition and fluid intake.  Planned, prepared and served meals and snacks according to prescribed diets.  Provided companionship to clients.  Cleaned and organized patients' living quarters.  Performed household tasks such as laundry, dusting, washing dishes and vacuuming.  Provided patients and families with emotional support.  Comforted patients and provided them with reassurance and encouragement.         01/2010   to   08/2012      Personal Home Health Care Assistant     Company Name   Ôºç   City  ,   State      Provided transportation, assistance and companionship to clients.  Performed household tasks such as laundry, dusting, washing dishes and vacuuming.  Facilitated games and other activities to engage clients.  Maintained a clean, orderly and well-stocked environment.  Participated in the maintenance of safe conditions within the home and other related areas.  Comforted patients and provided them with reassurance and encouragement.  Administered simple range of motion exercises.  Sensitive to the needs of geriatric patients.  Exhibited compassionate care and communication with regard to issues of death and dying.  Provided patients and families with emotional support.  Assisted with ADLs.  Documented resident records on daily flow sheets.  Recognized and reported abnormalities and/or changes in  patients' health status to nursing staff.  Tended to patients with chronic illnesses.  Provided personal nursing care in pre- and post-operative situations.  Assisted with transferring patients in and out of wheelchairs and adaptive equipment.  Positioned patients for comfort and to prevent skin pressure problems.  Assisted with adequate nutrition and fluid intake.  Planned, prepared and served meals and snacks according to prescribed diets.  Collected urine and fecal samples.  Read and recorded temperature, pulse and respiration and BP.  Completed and submitted clinical documentation in accordance with agency guidelines.         04/2005   to   07/2007     Personal Healthcare Assistant     Company Name   Ôºç   City  ,   State      Read and recorded temperature, pulse and respiration.Observed and documented patient status and reported patient complaints to the case manager.  Completed and submitted clinical documentation in accordance with agency guidelines.  Prepared patient rooms prior to their arrival.  Collected urine and fecal samples.  Assisted with adequate nutrition and fluid intake.  Planned, prepared and served meals and snacks according to prescribed diets.  Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.  Provided assistance and companionship to clients.  Cleaned and organized patients' living quarters.  Facilitated games and other activities to engage clients.  Positioned residents for comfort and to prevent skin pressure problems.  Assisted with transferring residents in and out of wheelchairs and adaptive equipment.  Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.  Provided patients and families with emotional support.          Education and Training     2012     Professional HealthCare In-Service  :   Adult Behavioral and Diagnosed Mental Health Disorders    Alzheimer's Association Missouri   Ôºç   City  ,   State  ,   Greene      Courses Included ; ¬†    Alzheimer's    Demetia          2011     Professional HealthCare In-Service  :   Early Childhood, Adolescent and Adult Behavioral, Emotional and Diagnosed Mental Health Disorders    Burrell Behavioral Health   Ôºç   City  ,   State  ,   Greene      Courses Included;  ¬†    Autism    Depression    Anxiety    Bi-Polar    ADHD    Schizophrenia          2000     High School Diploma  :   General    Lebanon High School   Ôºç   City  ,   State  ,   Laclede            Skills     Patient-focused care, Excellent interpersonal skills, Compassionate and trustworthy caregiver, Time management, Effectively interacts with patients and families, Preparation of healthy meals and snacks, Medical terminology, Hospice care provider, Wound care, Charting and record keeping, Time management       Interests      My Interest include ; ¬†    Running, Reading, Painting, Playing the Piano,Yoga ¬†    "
HEALTHCARE,"         HEALTHCARE DOCUMENTATION SERVICES DELIVERY MANAGER       Professional Summary     A dependable and motivated professional experienced in managing multiple projects in a fast paced deadline driven environment. Posses strong organizational and communication skills. Strong technical proficiency that includes: working knowledge of Microsoft Office Word, Excel, Access and Outlook with the ability to quickly learn new technology and software applications. Works well independently with the ability to prioritize and multi-task efficiently with minimal  supervision       Skill Highlights          New employee orientations  Staff training and development  Microsoft Office Suite expert  Maintains confidentiality  HR policies and procedures expertise  People-oriented  Organized  Exceptional communicator       Schedule management  Problem resolution  Deadline-oriented  Report analysis  Results-oriented  Self-directed  Time management  Professional and mature  Dedicated team player  Strong interpersonal skills            Education and Training          Rowland High School   City  ,   State        High School Diploma                East San Gabriel Valley Occupational Program    City  ,   State      Microsoft Office Specialist Course                 Skills     Human Resources, Scheduling and Payroll  Interviews, New Hire Training and Orientation  Microsoft Word, Excel, Access, PowerPoint and Outlook  Electronic Time Card and Scheduling Applications   Multitasking in a fast paced environment  Extremely Organized, Communication Proficiency  Team Oriented with the ability to build strong relationships with Individuals at various levels   Dead-line results driven, Time Management   Works well with little or no supervision        Professional Experience     January 2009   to   January 2014     Company Name    City  ,   State    Healthcare Documentation Services Delivery Manager         Directly responsible for customer satisfaction in clinical document turnaround time and quality  Directly aided in eliminating document turnaround time and quality penalties by driving the consistent achievement of 97% document turnaround time and 95% document quality  As required received many high scoring customer surveys and resigned contacts   Prepared and presented client account performance reports and executive level scorecards  Trained medical records staff and providers on transcription applications, document search engines and dictation machines both on site and remotely  Initiated new transcriptionists paperwork, scheduled training and provided daily support to new hires  Ensured training course material were up to date and managed training room bookings  Ordered training supplies and equipment   Created and maintained weekly work schedules for transcription staff  Completed electronic time cards and payroll as well as trained each employee to use the program   Under my leadership overtime costs were reduced 25% by improving production performance  Instituted and hosted monthly team quality webinars to provide guidance, expectations and training  Partnered closely with Human Resources, Account Management, Inside Sales, Project Management and Customer Service teams to ensure customer satisfaction, retention and growth         January 2005   to   January 2009     Company Name    City  ,   State    Customer Care Manager         Customer facing, first point of contact for all day to day issues, projects or concerns. Worked directly with HIM Directors, Physicians and COO for assigned healthcare facilities  Conducted customer touch base calls to review account performance, goals reached and expected metrics.   Developed and presented monthly reporting statistics for each customer  Set up conference calls and webinars and scheduled customer training for new applications   Was directly involved in all new go lives and implementations including travel as needed for medical records staff and provider training  Acting as the customers advocate proactively fielded complaints to resolve quickly, always following up with the customer to ensure satisfaction  Oversaw contract deadlines and renewals working closely with the company legal team. Had success in having over 98% of my customers resign new 1-4 year contracts  Worked directly with sales team to introduce new products to existing customers. Had success in selling new templates, technologies and work types to many facilities         January 1995   to   January 2005     Company Name    City  ,   State    Work Flow Coordinator        Oversaw transcription workflow process of three office locations in Southern California.  Maintained all dictated reports to ensure compliance with service level agreements.  Hired, supervised and trained a large staff of Work Flow personnel.  Had success in crew retention and loyalty.  Oversaw the completion of bi-weekly time cards.  My team reduced overtime costs by improving d performance and accuracy.  Created and maintained all departments' employee scheduling, yearly reviews and performance management.  Directed all incoming work flow department client calls to the appropriate recipient.  Our departments received over 500 inbound calls per day.  We had very few delays in processing such a large volume of calls and had many satisfied customer surveys for our department.  Constructed daily excel reporting, weekly and monthly turnaround times analysis and back log spread sheets.  Worked closely with Quality Assurance, Account Management and Technical Support to ensure customer satisfaction and delivery.       "
HEALTHCARE,"         PROFESSIONAL HEALTHCARE REPRESENTATIVE           Summary     Dynamic sales professional delivering documented¬†success in¬†driving product growth through strong sales skills and¬†patient focus.  Detail oriented, while¬†utilizing communication skills¬†that have¬†a direct and personable approach.  Proficient in handling new product launches from inception to completion in both independent and collaborative work environments.  Background encompasses¬†almost 15¬†years of experience in pharmaceutical sales selling to¬†an array of¬†specialties including general practitioners, internal medicine, family practice, endocrinologist, rheumatologist, neurologist, obstetrician/gynecologist, geriatric medicine, orthopedics, pulmonologist, gastroenterology, urology and cardiology.  Further call points made to hospital accounts local to territory.  Additional professional experience includes nursing experience ranging from surgical assistance to care in the neonatal intensive care unit.       Accomplishments      2017 - People in Culture Lead for Atlanta East  2017 - Awarded ""Championship Culture Award"" (Peer Selection)  2016 - People in Culture Lead for Atlanta East  2015 Capital S card winner  2014 Capital S card winner   2011 Summit Winner -¬†Ranking 3/55 (141.63% Attainment)   2011 Contest Winner - Q1 Kick it in Gear Contest (%NRx Volume Growth)  2011 - Finished 2nd in Q2 IEM MS-AL Surge Contest (Lyrica TRx Growth)  2011 Contest Winner - 2nd Semester Team Contest (Celebrex TRx Growth)  2011 - First in Region to hit 5% Market Share for Pristiq  2009 Contest Winner - 3rd Qtr Regional Market Share Contest  2008 - Selected Representative for State Medical Meeting  2008 - Finished in Top 25%  2007 - Contest Winner - 1st Semester First in Class Travel Card  2007 - Contest Winner - Retention Bonus for Territory / District  2007 - Finished 2nd Highest Exubera Sales¬† out of 200 Searle Representatives  2007 - Contest Winner - Regional Summer Contest (Market Share Growth for Lyrica and Celebrex)  2007 - Finished 9/200 in Central Area  2006 - Finished in Top 15% in Central Area  2006 - Ranked #1 in Central Area - Celebrex Attainment (117.78%)   2004 - Vice President's Cabinet Winner (Top 10%)   2004 - Contest Winner - Passport to Paradise Contest  2004 - Rookie of the Year Runner Up           Skills          Developed ""The History of Celebrex"" - timeline of events for Celebrex and why it is important to sales process (Contents of binder included every clinical study categorized into GI, CV, efficacy, etc)  Mentored numerous new team members                Executed Teach the Teacher - Nurse focused initiative on Exubera device and drug education  Earned numerous convention trips  Led multiple POA special assignments at the district             Experience      Professional Healthcare Representative    July 2003   to   Current     Company Name           2017 -¬†Xtandi - Ended the year Ranked #15 / 162 ¬†   2016 -¬†Awarded¬†lateral transfer to Atlanta East District from¬†  2015 -¬†Ranked 29/75 with 102.15% Lyrica, 107.32% Toviaz, and 92.41% Viagra goal attainment  2014 - ¬†Completed S1 at105.69% Celebrex, 108.13% Flector Patch, and 106.77% Lyrica goal attainment  2014 - Completed S2 at 106.78%  Celebrex, 108.77% Flector Patch, and 101.67% Lyrica  2013 - Completed S1 at 101.12% Lyrica, 104.31% Celebrex, and 84.09% Flector Patch goal attainment  2013 - Completed S2 at 107.30% Celebrex, 89.71% Flector Patch, and 104.40% Lyrica goal attainment          Registered Nurse    April 2003   to   July 2003     Company Name   Ôºç   City  ,   State      Assisted in daily patient management through surgery scheduling, patient insurance claims and prior authorizations,¬†and educating patients on procedures, treatments, and medications          Registered Nurse    April 2002   to   April 2003     Company Name   Ôºç   City  ,   State      Surgical nurse with responsibilities including surgical assistance, operating room management, recording of all events and tasks during surgery, and acting as patient advocate during surgery          Registered Nurse    August 2000   to   April 2002     Company Name   Ôºç   City  ,   State      Practiced as a Registered Nurse in the Neonatal Intensive Care Unit          Education and Training      Bachelors of Science   :   Nursing  ,   May 2000    Mississippi College   Ôºç   City  ,   State      Nursing        Associate of Arts   :     May 1997    Hinds Community College   Ôºç   City  ,   State              Skills    emergency care, palliative care, patient advocate, surgery      Additional Information     Active member of Junior Auxiliary from 2006-2011.    Chaired projects including Prom Closet, Buckets of Happiness, and Dental Days   Sought out and implemented a program called ""Challenge Day"" in local schools that¬†focused on¬†combatting bullying and facilitating a positive school culture. Managed every aspect of the program including, but not limited to, securing funding, recruiting volunteers, and working with school counselors to identify high risk students.    Volunteer for William's Wings, MS Diabetes Association, and MS March of Dimes    "
HEALTHCARE,"         SENIOR MANAGER/SPECIALIST LEADER HEALTHCARE           Executive Profile

Seasoned Health Care Leader and clinician¬†with deep operations
experiences spanning multiple markets and health care delivery systems.¬† ¬†Demonstrated ability to lead complex projects
to successful completion, working with multi-disciplinary teams ‚Äì Executive
Leadership teams, physicians, management and staff/clinicians.¬† Excellent communication skills, creative
strategic thinker and collaborative team builder.¬† I have spent the last 18 years serving
leading healthcare organizations across the county, including Mayo Clinic, UMHS and Cedars-Sinai¬†as a Senior Leader with
Deloitte Consulting LLP.¬† Seeking opportunities
to work with innovative, cutting edge organizations targeting healthcare
transformations.

       Skill Highlights          Identifying/Building New Service Offerings  Creative Problem Solver/Innovator  Process Transformation with Change Management  Healthcare Informatics (merging technical with operations)         Creating and Maintaining a Performance Bases Culture  Growing and Developing High Performing Team  Oncology/Transplant RN with pharmaceutical research experience            Core Accomplishments      Successfully managed and drove highly complex technical and organizational transformations at the countries leading healthcare organizations

Management
of $100M++  budgets  Management
of on-going communication with Board of Directors and C Suite  Facilitated
communication and strategies to build and improve Physician Adoption  Developed multi year, multi state/multi region timelines to deliver on time, in scope and on budget projects  Implemented targeted benefits, metrics and Best Practices, as a part
of clinical transformation efforts, resulting in tangible bottom line financial
benefits









              Professional Experience      Senior Manager/Specialist Leader HealthCare    May 1999   to   March 2017     Company Name          Served as a Practice Leader in Deloitte's Healthcare Strategy and Operations Practice  Provided advisory services to enable clients to manage ever changing Healthcare Landscape¬†  Provided Leadership and Project Management to large, complex multi year technical and operational transformations  Clients served include:¬† Mayo Clinic, Kaiser Permanente, Cedars-Sinai, Sutter Health, University of Michigan Health System, CHI and Children's Hospital of Wisconsin  Authored and contributed to numerous whitepapers and published content on HealthCare Delivery and Improvement                    Director of Home Care Services    May 1996   to   May 1999     Company Name          Served as Director of Homecare     Services for a hospital based agency that served a 10 county area (rural     and urban)    Participated in the planning and     implementation of merger and acquisition of additional homecare company    Re-engineered operations and     processes which resulted in increased efficiency and responsiveness of the     agency, as well as a 40% increase over a 1 year period (decreased cost per     visit and decreased utilization to maximize reimbursement    New program development: Infusion     Services, Pediatrics, OB, Mental Health     and Private Duty            Executive Director/Owner    February 1993   to   May 1996     Company Name          Developed, planned and implemented a cost-effective healthcare delivery system that has been recognized as a model for children with special needs.  Center provided nursing care, as well as, PT, OT, ST and educational services to medically fragile children and their families.  Center was first of it's kind to receive JCAHO certification.  Successfully lobbied the State of Ohio Medicaid Waiver program to reimburse for services provided at a free-standing facility.  Contracted with third party payors and insurers for reimbursement.          Nurse Manager/RN    January 1984   to   January 1993     Company Name          Rainbow Babies and Children's Hospital has been consistently recognized as one of the top five children's hospitals in the country.  Managed a 35 bed Bone Marrow Transplant/Oncology unit.  Daily operations management accountability.  Served as a member of the design team that developed the facilities planning, workflow design and patient care ""experience"" for a new 300 bed pediatric hospital.          Education      Bachelor of Science   :   Nursing      Ursuline College   Ôºç   City  ,   State                Executive Healthcare Management Certification      CWRU Weatherhead   Ôºç   City  ,   State              MBA   :   Healthcare Management      Cleveland State University   Ôºç   City  ,   State      * Completed 3 of 4 years course work        Publications/Presentations      Optimization after Implementation  Value Based Billing  Transforming Healthcare  Clinical Management Redesign  Developing Multi-Disciplinary Clinical Content        Skills     Seasoned HealthCare Advisor, Excellent Communication Skills, Creative Problem Solver, Innovative Critical Thinker, Leader, Change Driver    "
HEALTHCARE,"         HEALTHCARE CONSULTING PROJECT ASSOCIATE       Professional Summary     Demonstrates exceptional professional agility adding value quickly in any role.  Effectively anticipates and responds to non-static clinical, operational and financial demands.  Proven consulting and analytical expertise in physician practice management, revenue cycle and in the medical device, supply and biopharm market.  Collaborative partner with leading global health company sales teams.  Leader in strategic market expansion and operational growth.  Known for unquestionable interpersonal skills and passion for teaching, having developed robust education programs.  Dual US-EU citizen - compelled by language and global markets.       Education and Training     May 2013     Select  One  :   Health Information Technology    University of Texas   -   City  ,   State  ,   USA     Health Information Technology Executive Education        April 2010     Master of Health Administration  :   Graduate School of Public Health    University of Pittsburgh   -   City  ,   State  ,   USA            April 2008     B.A  :   Communication and Rhetoric    University of Pittsburgh   -   City  ,   State  ,   USA     Certificate in Professional German  Graduated Magna Cum Laude        August 2005       Intensive Language Studies    Die Neue Schule   -   City  ,   State  ,   Germany    GPA:   Magna Cum Laude                        Accomplishments      More  More  Awarded coveted post graduate administrative fellowship upon Master of Health Administration completion        Skill Highlights          Microsoft Excel, Word, Power Point, Visio & Access  NextGen Electronic Practice Management Super User  NextGen Electronic Health Record End User  PolicyTech      Vantage Analytics  Valify Purchased Services Analytics  PeopleSoft Financials & Supply Chain Management  Lawson Supply Chain Management            Professional Experience     10/2013   to   Current     Healthcare Consulting Project Associate    Company Name   -   City  ,   State      Oversee data analysis to support cost savings and management strategies   Recommend non-labor cost reduction savings based on cross-functional business analysis Manage operations of clinical and perioperative work streams   Lead team meetings presenting client deliverables to executive leadership groups   Build consensus among key decision makers to support project implementation   Engage appropriate clinical stakeholders to evaluate and approve product conversion   Negotiate medical supplier, manufacturer and contracted services agreements   Leverage partnership with group purchasing organizations (GPO) to maximize contract access   Interpret financial data, stakeholder preferences and clinical evaluation information   Facilitate commodity standardization in collaboration with system supply chain   Write audience specific communications for all product and service changes   Create clinical education copy for product implementations and conversions   Navigate client databases to extract and analyze financial, purchasing and other health data   Facilitate strategic account partnership between client, supplier and vendor relationships   Develop comprehensive guidelines for client transition planning  Design custom development programs to educate internal and client resources   Balance projects and accommodating multiple client needs Accomplishments   Develop client specific value analysis and reporting methodologies   Support identification and implementation of $30M in clinical and interventional initiatives   Validate over $20M in financial savings (including diagnostics and pharmacy initiatives)   Implement financial enhancement models for revenue cycle process change optimization   Lead sustainability reviews to ensure clients continue to realize implemented savings   Slash over $30M in annual recurring non labor expenses.         06/2010   to   06/2011     Administrative Fellow    Company Name   -   City  ,   State      Participation in all MSO services including billing and cycle revenue management, call center services, provider credentialing, practice assessments and vendor management   Centralize Program Registration and Benefits Assistance department using root cause problem solving strategies Perform community analysis and serve as outreach coordinator for aligned organizations   Open two pediatric clinics including preparation, purchasing, set-up and go-live   Manage business operations of a two-provider pediatric clinic  Create and execute electronic fax solution pilot to streamline clinical communication and eliminate resource waste   Coordinate prenatal tours across 7 pediatric clinics to capture pediatric and women's services growth potential   Manage medical services requests across clinics, billing, program registration, patient experience and navigation   Write, manage and monitor front office policies, procedures and compliance.         06/2011   to   05/2013     Director of Clinical Support    Company Name   -   City  ,   State      Responsible for the overall quality and accuracy of clinical front office functions   Practice acquisition of new clinics including project management, staff assignment, purchasing and go-live   Primary liaison between billing, finance, credentialing and operational procedure issues at 28 clinics   Oversee training, application and adherence of all front office program initiatives   Plan and lead quarterly front office and program registration workshops for over 100 attendees   Hire and train front office personnel   Produce financial dashboards for practice administrators and medical directors   Write training guides for Centex System Support Services and Confluence Conduct NextGen EPM implementation, testing and end-user training   Oversee leave approval in NextGen and ADP for 36 physicians and mid-level providers across 10 clinics   Manager of all business operations and 7 direct reports at family medicine clinics and lab Lead patient safety and clinical competence initiatives for successful Joint Commission re-accreditation   Accomplishments   Manage daily clinic collections & reporting process change to eliminate zero-tolerance financial errors   Restructure front office new hire orientation curriculum to improve employee satisfaction and retention   Define corporate scheduling and collections policies to increase front office collections by 11%   Design Explorative Technology Front Office Workflow Redesign pilot to reduce encounter cycle time and improve workflow  Establish University of Texas Health Information Technology partnership to coordinate clinical observations/practicums.         05/2009   to   05/2010     Administrative Resident    Company Name   -   City  ,   State      Reconcile physician contracts to measure clinical productivity and bonus allocation.  Design mid-level provider clinical rotation program and database to support tracking and recruitment efforts.  Collaborate with administrative leadership to develop cost savings initiatives to identify opportunities in.divested business units, corporate real estate and facilities management.         03/2009   to   05/2009     Contractor, MHA Candidate     Company Name   -   City  ,   State      Analyze current marketing situation with collaboration among executives, staff, and external stakeholders.  Apply marketing concepts to identify and appeal to target market of long term acute care consumers.  Create marketing plan to expand referral base, form strategic alliances and focus on personal selling.         02/2009   to   05/2009     Contractor, Pilot Immersion Program    Company Name   -   City  ,   State      Identify current appointment process challenges for residents using flowcharts and project management tools  Redesign computer access request process for system users to reduce throughput time and increase trainee satisfaction  Apply Six Sigma concepts to streamline nurse educators' suite to increase capacity and eliminate waste          Skills     acute care, administrative, go-live, streamline, ADP, Balance, Benefits, billing, business analysis, business operations, call center, contracts, conversion, cost reduction, client, clients, data analysis, databases, database, facilities management, family medicine, fax, finance, financial, focus, Front Office, functional, German, Health Information Technology, leadership, marketing plan, marketing, market, meetings, access, navigation, optimization, patient safety, perioperative, personnel, policies, presenting, problem solving, project management, purchasing, quality, real estate, recruitment, reporting, selling, scheduling, strategic, strategic alliances, supply chain, user training, vendor management, Workflow, workshops    "
HEALTHCARE,"         PROFESSIONAL HEALTHCARE REPRESENTATIVE           Career Focus    Experienced Healthcare Representative Seeking Pharmaceutical Sales Opportunity
An experienced Sales Representative with a Unique compliment of Business to Business sales experience and customer development with proven ability to drive revenues. Innovative thinker with excellent communication and interpersonal skills, a demonstrated leader with a record of overcoming challenges to positively impact revenues in a competitive marketplace. A team player with impeccable individual work ethic committed to success.          Professional Experience      Professional Healthcare Representative    January 2007   to   Current     Company Name   Ôºç   City  ,   State      Utilized understanding of necessary disease states to deliver strong technical and scientific presentations to influence customers the ST.  Louis market to increase prescriptions for products such as Toviaz, Viagra, Chantix, Spiriva, Lipitor, Caduet, Exubera, Pristiq, and Premarin Vaginal Cream.  Maintained knowledge of current trends in industry including Meaningful Use, ACO and PCMHs.  Met established call averages and expectations to achieve sales performance expectations.  Executed targeted territory analysis of highest prescribing physicians to increase NRx and achieve second place finish in Little Blue Pill Big Green Contest 2014 Established partnership/relationships with critical customer groups for a current 13/57 place rank with Viagra in 2014.  Maximized resource utilization, customer focus, and strong technical knowledge to pull through key brand, Viagra, to achieve a 50% exit share in 2013 and 2014 Demonstrated tremendous business acumen, leadership, and strong, technical selling skills as Viagra Field Faculty member in 2014 to ensure Cluster 1colleagues successful promotion of Viagra.  Evaluated Participants on Sales Call Evaluations, participated in Virtual Classroom training as a Guest Trainer to provide leadership and best practices Contributed to team success by collaborating with other teams within the region to maximize field time impact and thus lead to a 105% attainment with Viagra in 2013.  Executed Total Office Call in limited access offices to meet regional reach and frequency resulting in a 19/57 finish in 2013.  Recipient of the 2012 Regional Performance Discretionary Fund that was established to allow State and Regional Managers to award top performers who have consistently demonstrated their commitment to excellence.  Analyzed data and managed territory to effectively target high prescribing physicians achieving the highest TRx Volume growth for Chantix, and Toviaz, to secure the first place finish in the Regional Cluster A Home Run Derby Contest in 2010.  Winner of the March Madness District Contest in 2010 for outstanding sales performance of Lipitor and Chantix.  Achieved the greatest TRX volume for Lipitor and Toviaz in the Forward Motion regional contest.  3 Time Quarterly Award Winner with sales goals to finish in top 20% of the company in 2010.          Vice President    January 1999   to   January 2007     Company Name   Ôºç   City  ,   State      Core focus was analyzing customer needs to effectively establish and develop customer base leading to an increase in revenues by  24% in 2004, 41% in 2005 and 35% in 2006.  Marketed courier solutions to the St.  Louis Metro area and managed the entire sales cycle, including, key presentations to senior level management, working directly with clients to establish and sustain competitive pricing and closing sales.  Gained invaluable experience developing a small business from concept-learning to overcome challenges unique to creating market presence with no recognition and quickly developing client trust.  Launched a corporate presence within new sectors and established major clients including, SSM Cardinal Glennon Children's Hospital, Washington University, St.  Louis University, McCarthy Building Company and Colliers Turley Martin & Tucker & Clayco Construction.  Tenure exemplified by the ability to quickly learn and incorporate new concepts and technology based on customer needs.  Managed low-cost marketing campaigns building strong awareness despite limited budget.  Formed a strategic alliance with the St.  Louis Minority Business Council to achieve local awareness and network with ""hard to see"" clients.  Researched market trends to assess the need for e-commerce capability and initiated changes to incorporate an online order system creating a competitive advantage, reducing operating costs and improving customer service.  73% of customers switched to the system within 2 years.  Initiated creative sales strategies to lead to a 136% increase in revenues after 3 years.  Managed daily routes and schedules for a team of 7 delivery drivers.  Conducted various HR functions including interviewing and maintaining appropriate paperwork for independent contractors and employees.          Education      Master of Business Administration   :   Human Resource Development and Management  ,   1 2006    Webster University   Ôºç   City  ,   State      GPA:   GPA: 3.6 Recipient of the Anthony and Kim Thompson Outstanding Student Award    Human Resource Development and Management GPA: 3.6 Recipient of the Anthony and Kim Thompson Outstanding Student Award        Bachelor of Science   :   Psychology Communications  ,   1 1999    Southwest Missouri State University   Ôºç   City  ,   State      Psychology Communications          Skills    budget, closing, competitive, concept, Council, client, clients, customer service, delivery, drivers, e-commerce, focus, HR, leadership, marketing, market, access, Office, network, presentations, pricing, promotion, selling, Sales, scientific, strategic, Trainer, unique   "
HEALTHCARE,"      I        HEALTHCARE MARKETING SPECIALIST         Professional Summary    An innovative, customer-oriented Healthcare Administrator with a background in primary care
and¬†experience supporting a team of physicians in a busy medical office. Expertise includes
verifying insurance coverage, records reviews, marketing and schedule maintenance. Searching
for a leadership role in a team oriented company.¬†      Education        Healthcare Administration     Pennsylvania College of Health Sciences   2017       City  ,   State        Coursework in Epidemiology
  Coursework in Statistics
  Coursework in Health Care Policy & Planning
  Coursework in Ethical Issues in Health Care          High School Diploma      Northeastern High School      2010       City  ,   State        Recipient of the York Alumnae Chapter of Delta Sigma Theta Academic Award
Scholarship
  Assistant Editor of the Literary & Art Magazine
  President of Diversity Club
  Member of Cure Finders Club
  Presidential Classroom Alumna          Core Qualifications          Superb communication skills
  Excellent interpersonal skills   Conflict resolution skills¬†
  Customer and personal service
  Medical Terminology
  Event planning and coordination
  Budgeting and financial management
  Microsoft Office Suite   Multitasking
  Problem-solving
  Self-starter¬†
  Accomplished leader      Knowledgeof Medicare, Medicaid,
EEOC, HIPPA, FMLA & ADA¬†
  Management & Marketing experience
  Efficient under pressure
  Cultural awareness and sensitivity¬†
  Strong work ethic¬†
  Team player with positive attitude
  Writing and grammar knowledge
  Detailed Oriented
  Strong analytic skills¬†
  Deadline-driven            Professional Experience      Healthcare Marketing Specialist   City  ,   State    Company Name  /   Aug 2017   to   Current       Analyzed performance of marketing program to identify the best opportunities for
          optimization.  Established production schedules and communicated project to stakeholders.  Increased patient traffic by 5%
        Managed all social media forums, including the company website, social networking
        applications and message boards.          Healthcare Admin Intern   City  ,   State    Company Name  /   Mar 2017   to   Jul 2017       Scheduled appointments and registered patients.  Recorded and filed patient data and medical records.  Demonstrated analytical and problem-solving ability to addressing barriers.  Directed patient flow during practice hours, minimizing patient wait time.  Oversaw implementation of an effective budgeting and accounting system that
        improved efficiency and reduced costs.  Developed a system of staff communication that ensured proper implementation of
        treatment plans and comprehensive patient care.  Developed the design and execution of a program that contributed to 5% growth of the
        organization.          Customer Service Representative   City  ,   State    Company Name  /   Jul 2016   to   Sep 2016       Demonstrated mastery of customer service call script within specified time frames.  Maintained up-to-date records at all times.  Provided cross training to 4 staff members.  Facilitated information flow between customer service, account management
        operations, quality assurance, training and payroll departments to guarantee call center
        objectives were met.          Sales Associate   City  ,   State    Company Name  /   Jul 2015   to   Oct 2015       Demonstrated mastery of customer service call script within specified time frames.  Maintained up-to-date records at all times.  Built customer loyalty by placing follow-up calls for customers who reported product
        issues.  Formulated and enforced Service Center policies, procedures and quality assurance
        measures.          Sales Associate    City  ,   State    Company Name  /   Jul 2014   to   Feb 2016       Establish or identify prices of goods, services or admission, and tabulate bills using
        calculators, cash registers, or Recommend, select, and help locate or obtain
        merchandise based on customer needs and/or desires.  Optical price scanners.  Bag or package purchases and wrap gifts.  Exchange merchandise for customers and accept returns.  Clean shelves, counters, and tables.          Front Desk Assistant   City  ,   State    Company Name  /   Oct 2013   to   Jun 2015       Handled incoming and outgoing correspondence, including mail, email and faxes.  Answer queries regarding computers.  Drafted and typed grammatically correct office memos.  Managing test reminder calls, photocopied all correspondence, documents and other
       printed materials.          Retail Customer Service Associate   City  ,   State    Company Name  /   Jun 2011   to   Sep 2011       Greet customers entering establishments.  Assist customers by providing information and resolving their complaints.  Receive payment by cash, check, credit cards, vouchers, or automatic debits.  Open and close cash registers.  Performing tasks such as counting money, separating charge slips, coupons and
       vouchers.  Place special orders or call other stores to find desired items.  Completed floor replenishment to guarantee size availability and promote customer
       satisfaction.  Kept current on market and product trends to effectively answer customer questions.          Technical Skills      Electronic Medical Database  Microsoft PowerPoint  Microsoft Excel  Microsoft Word  Microsoft Publisher  Adobe Dream Weaver  Adobe Photoshop  Microsoft Outlook  Windows  Adobe Premiere  Adobe Acrobat  GIMP  Adobe Reader        Community Service      Food Drive, Mount of Salvation Church, 2012  Volunteer, ECO City Farms, 2014  Socktober Drive, Mount of Salvation Church, 2015  Dining Room Volunteer, So Others Can Eat (SOME), 2016  Volunteer, White Rose Senior Center, 2016 - 2017 ¬†      "
HEALTHCARE,"      I        HEALTHCARE MARKETING SPECIALIST         Professional Summary      An innovative,
customer-oriented Healthcare Administrator with a background in primary care and¬† experience supporting a team of physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews, marketing and schedule maintenance. Searching for a leadership role in a team oriented company.¬†       Education      Bachelor of Science  :   Healthcare Administration    Pennsylvania College of Health Sciences     2017       City  ,   State        Coursework in Epidemiology  Coursework in Statistics  Coursework in Health Care Policy & Planning   Coursework in Ethical Issues in Health Care          High School Diploma      Northeastern High School     2010       City  ,   State        Recipient of the York Alumnae Chapter of Delta Sigma Theta Academic Award Scholarship  Assistant Editor of the Literary & Art Magazine  President of Diversity Club   Member of  Cure Finders  Club
Presidential Classroom Alumna          Core Qualifications          Superb communication skills  Excellent interpersonal skills  Conflict resolution skills¬†  Customer and personal service  Medical Terminology  Event planning and coordination  Budgeting and financial management  Microsoft Office Suite Multitasking Problem-solving  Self-starter¬†  Accomplished leader¬†      Knowledge of Medicare, Medicaid, EEOC, HIPPA, FMLA & ADA¬†  Management & Marketing experience  Efficient under pressure  Cultural awareness and sensitivity¬†  Strong work ethic¬†  Team player with positive attitude  Writing and grammar knowledge Detailed Oriented  Strong analytic skills¬†  Deadline-driven¬†‚Äã            Professional Experience      Healthcare Marketing Specialist   City  ,   State    Company Name  /   Jul 2017   to   Current       Analyzed performance of marketing program to identify the best opportunities for optimization.¬†  Established production schedules and communicated project to stakeholders.¬†  Increased patient traffic by 5%¬†  Managed all social media forums, including the company website, social networking applications and message boards.¬†          Healthcare Admin Intern   City  ,   State    Company Name  /   Feb 2017   to   Jun 2017       Scheduled appointments and registered patients.  Recorded and filed patient data and medical records.  Demonstrated analytical and problem-solving ability to addressing barriers.  Directed patient flow during practice hours, minimizing patient wait time.  Oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced
costs.  Developed a system of staff communication that ensured proper implementation of treatment plans and
comprehensive patient care.  Developed the design and execution of a program that contributed to 5% growth of the organization.          Call Center Representitive   City  ,   State    Company Name  /   Jun 2016   to   Sep 2016        Demonstrated mastery of customer service call script within specified time frames.     Maintained up-to-date records at all times.        Provided cross training to  4  staff members.             Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.             Customer Service Representative   City  ,   State    Company Name  /   Jun 2015   to   Sep 2015       Demonstrated mastery of customer service call script within specified time frames.  Maintained up-to-date records at all times.  Built customer loyalty by placing follow-up calls for customers who reported product issues.  Formulated and enforced Service Center policies, procedures and quality assurance measures.          Sales Associate   City  ,   State    Company Name  /   Jun 2014   to   Jan 2016       Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or Recommend, select, and help locate or obtain merchandise based on customer needs and/or desires.¬†  Optical price scanners.  Bag or package purchases and wrap gifts.  Exchange merchandise for customers and accept returns.  Clean shelves, counters, and tables.          Front Desk Assistant   City  ,   State    Company Name  /   Sep 2013   to   May 2015       Handled incoming and outgoing correspondence, including mail, email and faxes.  Answer queries regarding computers.  Drafted and typed grammatically correct office memos.  Managing test reminder calls, photocopied all correspondence, documents and other printed materials.          Retail Customer Service Associate   City  ,   State    Company Name  /   May 2011   to   Aug 2011       Greet customers entering establishments.  Assist customers by providing information and resolving their complaints.  Receive payment by cash, check, credit cards, vouchers, or automatic debits.  Open and close cash registers.  Performing tasks such as counting money, separating charge slips, coupons and vouchers.  Place special orders or call other stores to find desired items.  Completed floor replenishment to guarantee size availability and promote customer satisfaction.  Kept current on market and product trends to effectively answer customer questions.          Technical Skills
 Electronic
     Medical Database
   Microsoft
     PowerPoint
   Microsoft Excel
   Microsoft Word
   Microsoft
     Publisher
   Adobe
     Dream Weaver
   Adobe Photoshop
   Microsoft
     Outlook
   Windows
   Adobe Premiere
   Adobe Acrobat
   GIMP
   Adobe Reader
        Community Service       Food Drive, Mount of Salvation Church, 2012 ¬†    Volunteer, ECO City Farms, 2014    Socktober Drive, Mount of Salvation Church, 2015    Dining Room Volunteer, So Others Can Eat (SOME), 2016¬†    Volunteer, White Rose Senior Center, 2016 - 2017 ¬†       "
HEALTHCARE,"      R        HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE         Summary    Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.      Skills          Telecommunications knowledge  Strong problem solving ability   High customer service standards    Active listening skills  Customer service expert  Telecommunication skills  Reatail and Corporate      Microsoft Office proficiency  Time management  Excellent communication skills  Strong problem solver  HIPAA compliance  Type 60 WPM                Experience      Healthcare Customer Service Representative         Company Name   Oct 2011   to   Current       Handle inbound calls from customers with inquiries and questions regarding their health insurance, wellness programs, prescription plans and help provide the best solutions for the customers' health and financial well-being.  Assist in program development with new products and/or services.  Process one-time checking and credit card by phone payments.  Evaluate information and options and select the alternative that best meet the requirement of the issue(s) presented.          Custodian         Company Name   May 2010   to   Dec 2011       Ensured spaces were prepared for the next day by taking out trash, tidying furniture and dusting surfaces.  Swept and mopped floors and vacuumed carpets.  Washed and sanitized toilets, sinks and showers and restocked disposables.  Secured facilities after operating hours by locking doors, closing windows and setting up the alarm.          Customer Service Manager            May 2004   to   May 2011       Analyzed statistics and compiled accurate reports.  Recruited, mentored, and developed customer service agents and nurtured an environment where they can excel through encouragement and empowerment.  Kept accurate records and documented customer service actions and discussions.  Provided services to customers by cashing checks, issuing money orders, assisting with refunds, and sending and receiving money grams.  Supervised 20+ employees at a time, enforced company regulations and delegated daily assignments.          Education and Training      Diploma  :   General Educational    Rowan-Cabarrus Community College      General Educational        Training and Onboarding  :   Healthcare Customer Service    OPTUM      Received certification for training new hires as they enter customer service roles          "
HEALTHCARE,"         CNA IN SKILLED HEALTHCARE       Professional Background     I am looking to further my career using my knowledge and skills obtained in the healthcare industry over the past¬†eleven years. I feel I could contribute to any company where I may be employed by utilizing the training, skills, and experience I have acquired.       Skill Highlights          ADL's  Vitals  I/O  Caretracker Documentation      Positioning  Gait Belt  Sliding Board Transfer  Mechanical Lifts               Accomplishments     Trained new employees at Redstone Highlands. Geriatric Course. CNA certification. Excellent communication skills. Associates Degree from the Art Institute. Diploma in Computer Technology plus classes in Computer Systems Electronics Technology¬†and Web Design at Westmoreland County Community College.       Professional Experience     10/2014   to   Current     CNA in Skilled Healthcare    Company Name   Ôºç   City  ,   State      Provided primary resident care and assistance with daily living activities.      Provided caring companionship to elderly and developmentally disabled patients.        Worked as part of team to execute proper care of body mechanics and safety of patient.          Obtained vitals for a floor of 25 patients per shift           Maintained patient privacy and confidential patient information.             Monitored patients with acute conditions.             ‚Äã      ‚Äã        04/2013   to   12/2013     CNA in Skilled Healthcare    Company Name   Ôºç   City  ,   State      Assisted patients with multiple chronic diagnoses, including COPD and asthma.     Supported patients with customized patient teaching tools.      Maintained patient privacy and confidential patient information.          Obtained vitals for a floor of 25 patients per shift.            Provided primary resident care and assistance with daily living activities.        ‚Äã        08/2012   to   03/2013     CNA in Skilled Healthcare    Company Name   Ôºç   City  ,   State      Provided primary resident care and assistance with daily living activities.      Worked as part of team to execute proper care of body mechanics and safety of patient.        Obtained vitals for a floor of 25 patients per shift.          Maintained patient privacy and confidential patient information.            Monitored patients with acute conditions.               01/2011   to   04/2012     CNA in Skilled Healthcare    Company Name   Ôºç   City  ,   State      Assisted patients with multiple chronic diagnoses, including COPD and asthma.      Supported patients with customized patient teaching tools.        Participated in unit based Quality Assurance Program.          Escorted patients to examination rooms and prepared them for physician exams.            Provided primary resident care and assistance with daily living activities.               09/2008   to   10/2010     CNA in Skilled, Assisted, and Personal Settings    Company Name   Ôºç   City  ,   State      Provided primary resident care and assistance with daily living activities.     Provided caring companionship to elderly and developmentally disabled patients.      Obtained vitals for a floor of 25 patients per shift.      Maintained patient privacy and confidential patient information.      Provided diagnoses and treated patients with chronic and acute health problems, including MI, arrhythmias, asthma, COPD, pneumonia.     Trained new employees for the skilled units.         10/2007   to   09/2008     CNA in State Skilled Facility    Company Name   Ôºç   City  ,   State      Assisted patients with multiple chronic diagnoses, including COPD and asthma.      Supported patients with customized patient teaching tools.        Participated in unit based Quality Assurance Program.          Escorted patients to examination rooms and prepared them for physician exams.            Provided primary resident care and assistance with daily living activities.               01/2007   to   07/2007     Home Health Aide    Company Name   Ôºç   City  ,   State      Provided caring companionship to elderly and developmentally disabled patients.      Provided primary resident care and assistance with daily living activities.        Observed and documented patient status and reported patient complaints to the case manager.          Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.           Assisted with adequate nutrition and fluid intake.                  Provided meals and housekeeping.          Education and Training     2014       Computer Systems Electronics Technology Computer Technology    Westmoreland County Community College   Ôºç   City  ,   State  ,   United States    Computer Systems Electronics Technology, Pre Nursing classes, Liberal Arts, Web Design and Programming, Computer Technology.       06/90     AST Degree  :   Visual Communications    Art Institute of Pittsburgh          Visual Communications       06/81     Academic Diploma  :   General    Hempfield Senior High School   Ôºç   City  ,   State  ,   United States            Certifications     Pennsylvania CNA license and previous SC CNA license       Skills    Arts, Assisted Living, CNA, Coaching, Customer Service, Financial, Home Health,¬†Nursing, Receiving, Shipping, Web Design and Programming      Additional Information      Personal and Work References Upon Request     "
HEALTHCARE,"         HEALTHCARE ADMINISTRATOR/OPERATIONAL AND STAFF REORG       Executive Summary     High-energy Manager, Analyst, and Executive Assistant. Successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. I am naturally compelled to streamline costs, boost company moral and revenue through innovative management techniques, including all forms of social media. Organized and diligent, with excellent written, oral, and interpersonal communication skills.        Core Qualifications          Operations management  Staff development  Policy/Program development  HR experience  Supervision and training  Cross-functional team management      Coding/Multi-media knowledge  Complex problem solving  Calm under pressure  Sound judgment  Organizational Restructure/Change  Root cause analysis            Professional Experience      Healthcare Administrator/Operational and Staff Reorg     Oct 2006   to   Apr 2007      Company Name   Ôºç   City  ,   State     Responsible for all staff, which consisted of 6 office clerks, 4 surgeons, 3 remote transcriptionists, 3 part-time students, 2 medical assistants, 1 in-house biller, and 1 in-house transcriptionist.   Negotiated all terms of a new contract to carve out 95% of in-house billing to an off-site medical billing company (i.e. invoicing, payments, payment plans, collections)  Liaison between SDHS and 47 vendors (i.e. IT specialists, all credentialed hospitals, medical supply vendors, OSHA Reps, etc.)  Created a comprehensive project plan for total relocation of the practice, beginning with construction and ending 2 months after the move.  Cut costs substantially by eliminating unreliable staff and bringing in more motivated, efficient workers. I also issued 2 promotions and 3 raises.  Encouraged more verbal communication from the staff and to each other, and assisted them in achieving higher standards in order to move up in their positions. This came from implementing employee reviews.  Learned of prior issues SDHS had with OSHA and immediately put controls in place to adhere to all compliance laws. I enforced them via strict communication, patience, and perseverance.   Created project plans for each staff member to introduce accountability. They learned how to regulate their timelines in Outlook by reporting their progress through the tasks module.  Implemented mandatory weekly staff and doctors meetings in order to stay on top of ongoing/new situations. Created all templates for agendas/minutes and maintained ongoing task lists, distributing them based on their criticality.  Attended monthly off-site meetings for San Diego County Medical Administrators to stay informed of current additions/amendments to policies for SHARP, SCRIPPS, etc. I also attended seminars on my own time to enhance my ability as an effective communicator and Administrator/Project Manager.  Bookkeeper for the entire corporation, plus 2 personal corps. I introduced Quickbooks to replace the outdated, complicated accounting software being used. By doing this, I synced their reporting system with the accounting firm that handled their umbrella corporation.   Reported all employee payroll to Paychex. All other checks were cut by me.  Operated in MS Office, MS Project, and Quickbooks daily.         Project Manager/Project Analyst/Executive Assistant     Oct 2004   to   Oct 2006      Company Name   Ôºç   City  ,   State     Responsible for complex projects for the VP of Risk Solutions and SVP of National Consumer Lending.  Remote employee in office with the SVP and 3 other Project Managers. Traveled 35% of the time for meetings in various states.  Performed as a Project Manager on 3 large compliance-related controls regarding a new database I developed for Risk Solutions Team.  Created reports on data requirements, executed gap analysis, root cause issues, defined project scopes, identified best practices, created swimlanes and timelines in MS Project.   Facilitated daily/weekly/monthly conference calls with resource team members, created process flows, and compiled/analyzed information uncovered in those meetings.  Reconciled general ledger lines to create monthly variance reports for the SVP.   Assisted compliance questions from fulfillment field reps regarding business unit procedures.   Monitored the monthly budget and established new procedures, controls, and tools concerning it.   Provided research and analytical support in the design, development, and implementation of projects supporting Project Managers and project teams.   Researched and maintained timelines, problems and concerns, analyzed project requests, determined requirements and feasibility, recommended improvements, and completed other project-related responsibilities per the VP and SVP as needed and instructed.  Used strong communication skills and developed solid relationships with all teams.  Operated in MS Office, MS Project, Powerpoint, and Visio daily.         Healthcare Administrator/Operations and Office Reorg     Jun 2003   to   Jan 2004      Company Name   Ôºç   City  ,   State     Supervised a staff of 6 medical clerks, 3 doctors, and 1 psychologist.   Managed all aspects of payroll, including creating a new system of accountability.   Responsible for several large projects that ultimately brought in an additional $30,000/month.   Reduced the A/R from $1.4 million to $11,000 by personally reconstructing billing procedures, collections enforcement, and small debt write-offs.    Maintained all doctors files, recredentialing, CME hours, and hospital affiliations.   Prepared weekly spreadsheets/reports in Excel and Access to insure accurate statistical data regarding all sources of income.   Identified ways to lower costs and increase efficiency of all services provided.   Streamlined physical paper flow in the office by implementing email addresses for everyone in the office. This eased huge burdens on collectors and increased productivity.          Healthcare Administrator/Business Office Reorg     Jan 2003   to   Mar 2003      Company Name   Ôºç   City  ,   State     Supervised a staff of 25 collectors and 25 administrative assistants.   Investigated delinquent accounts and provided reasonable solutions for collectors.   Created and maintained daily reports for cost efficiency of overall collections and for daily income.   Determined the cost of supplies, doctors, employees, etc. and then lowered all costs by 25%.   Responsible for all things related to human resources and restructured personnel as needed.  Departed once the reorg was stable and successfully completed.         Logistics Supervisor     Mar 2002   to   Dec 2002      Company Name   Ôºç   City  ,   State     Contracted to supervise a special account with J.Crew Clothiers, which consisted of a staff of 18.   Created/maintained all reports, manifests, bill of ladings, etc. manually via Excel as I learned all aspects of logistics.  Designed/supervised the creation of a database in Fox Pro that linked to Excel to produce a master list of all items en route to our warehouse from overseas. It tracked freight from before it entered Long Beach Harbor to leaving on our trucks. The database created bill of ladings, manifests, and several reports within seconds. I also added controls that virtually loaded our containers by PO and weight, enabling workers to load within all legal parameters without error.   Participated in a great deal of problem solving and troubleshooting.   Departed once my contract was successfully completed.         Junior Healthcare Administrator/Statistics Coordinator     Mar 2000   to   Jan 2002      Company Name   Ôºç   City  ,   State     Identified opportunities for lowering costs and increasing efficiency in all services in order to maintain all federal grants.  Worked closely with Decision Support, Medical Records, and several other departments to determine cost, frequency, and reimbursement patterns of identified services.   Sought resources for obtaining data applicable to Newborn Careline Dept. objectives.   Trained, assisted, and coached clerks, techs, nurses, and doctors in organization of data, activities, and database operations.   Gathered, reviewed, and verified all statistics via OBStat Database and ACCESS bridge daily.  Maintained all backup for databases, as well as installations.   Coordinated 93 nurse's schedules using ANSOS and modified/developed other simple scheduling programs to ease complications.  Departed due to corporate restructuring, resulting in the loss of over 1000 employees.         Statistics Coordinator     Jul 1999   to   Mar 2000      Company Name   Ôºç   City  ,   State     Created and implemented the WARS database for the Pharmacy Administration Accounts Receivable Department.  Archived figures for the Accounting Department to review and cooperated with Data Management on a daily basis.   Created/produced six daily reports in Excel to substantiate balances for 4 on-site pharmacies and 2 remote infusion centers.   Responsible for all payments/invoices and delegated postings to appropriate A/R reps.   Created spreadsheets for special projects in Excel and Microsoft Word as needed and was responsible for all off-site storage archives and facilities.   Electronically released all available medicines for billing and collection reps daily.   Worked in PDX, DESKTOP 7000, Specialized Clinician Services (SCS), ANSOS, PC Anywhere daily.   Transferred to the Newborn Careline Department because the position was created for me and I was encouraged to take it.         Education      Bachelor of Arts  ,   Psychology    University of Southern California   Ôºç   City  ,   State      Graduated Magna Cum Laude        Associate of Arts  ,   Social Sciences    Long Beach City College   Ôºç   City  ,   State      Graduated With Honours        Skills      Reorganization Procedural Evaluations  Ability to collect/analyze/report data  Can easily work as a team or independently  Great ability to lower costs/increase efficiency  MS Project, MS Office, all Windows OS, all Mac OS, Visio  Advanced coding in fbml, css, html  Databases I designed still in use: LBMMC- OBStat, WARS and NEC - PreLoad DB     "
HEALTHCARE,"         PLATFORM ARCHITECT, HEALTHCARE INCUBATION LAB (HIL)       Summary    A driven technology professional with software architecture and development background and a passion for Agile methodologies. I enjoy designing and developing platforms consisting of web applications and services that help businesses innovate and stay competitive.      Accomplishments

















 Over 8 years of
     experience architecting and developing data-intensive web-based
     applications and services with expert level proficiency in middle tier and
     Service Oriented Architecture (SOA) and functional proficiency in data and
     presentation tiers
   Experienced with
     designing and developing horizontally scalable, secure and reliable
     multi-tenant web applications delivered in a SaaS model
   Proven success in
     working with dynamic startups as well as medium to large organizations
   Adept at navigating
     technical and non-technical challenges through use of excellent
     communication skills, creativity and practical knowledge
   Experience
     collaborating on cross-functional agile teams that include Product
     Development, Product Owners, Quality Assurance and DevOps
   Proven record of
     collaborating with internal and external (e.g. customers, vendors,
     partners and regulatory entities) team members


        Experience     01/2015   to   Current     Platform Architect, Healthcare Incubation Lab (HIL)    Company Name   Ôºç   City  ,   State
















Premera Blue Cross is a not-for-profit healthcare
insurance provider in the state of Washington, USA.

¬†

  The Healthcare Incubation Lab is an internal
startup backed and funded by Premera Blue Cross. As a Center of Excellence
(CoE), HIL is tasked with exploring and developing new opportunities at the
intersection of Healthcare, Insurance & Technology. It is a very small team
using LEAN and agile practices to focus on the businesses major pain points.

¬†

  My role on the team is that of a hands-on Platform
/ Solution / Application Architect where I regularly explore and evaluate new
technologies, design solutions and develop proof of concepts (POCs).

¬†


 Led and
     collaborated with enterprise solution delivery teams in all phases ‚Äì from
     ideation to iterative delivery
   Collaborated in
     design and development of an API platform enabling delivery teams to
     rapidly exchange data with external EMRs (Electronic Medical Records) as
     well as internal line of business applications
   Provided guidance
     on current technology landscape and advised management on purchasing third
     party products and engaging external vendors
   Architected,
     integrated and managed Okta IDaaS (Identity and Access Management as a
     Service) enabling all web applications and web services to follow
     consistent patterns for integrating with external and internal identity
     providers, allowing teams to rapidly build and deploy line of business apps
   Performed security
     code reviews and web application security testing such as penetration
     testing to identify and remedy possible exploits and vulnerabilities thus
     strengthening the organization's security posture ¬†   Integrated open source and commercial security
penetration tools such as Burp Suite and OWASP's ZAP (Zed Attack Proxy) in the
continuous integration and delivery pipeline to automatically and
systematically test all successful deployments for common web exploits          04/2014   to   01/2015     Solution Architect, Enterprise Architecture & IT Strategy    Company Name   Ôºç   City  ,   State
















The Enterprise Architecture and IT Strategy team
at Premera designs the systems and solutions built and used at Premera Blue
Cross and all of its subsidiaries. My role on the team was of a Project
Architect, which is essentially a hands-on solution architect.

¬†


 Collaborated
     in the design and development of a telephony and analytics solution built
     using a complex orchestration of web services to target customers for
     specialized care management, which allowed Premera to reduce healthcare
     costs while significantly improving healthcare outcomes
   As
     an internal technology consultant specializing in Service Oriented
     Architecture (SOA), helped various teams adopt current software
     engineering industry standards and practices resulting in higher code
     reuse and reduced delivery times
   Participated
     in a core workgroup tasked with developing templates for high level and
     detailed design documents that are used by the Architecture team as well
     as individual delivery teams to follow a consistent standard within all of
     Premera
   Worked
     closely with program managers, project managers, solution architects,
     enterprise architects and management to define milestones and ensure the
     high level and low level plans are aligned throughout the entirety of the project,
     which improved project success rate
   Assisted
     various delivery teams with adopting Agile Scrum & Kanban practices to
     improve customer satisfaction and reduce delivery time


          01/2013   to   04/2014     Application Architect, Research & Development    Company Name   Ôºç   City  ,   State
















PriceMetrix is a SaaS startup based in the
financial district of Toronto, Ontario, Canada. PriceMetrix processes vast
amounts of transaction-level data and provides business intelligence solutions
to retail brokerages, commercial and investment banks in US & Canada.

¬†

  The Research & Development team at PriceMetrix
designed and developed BI analytics SaaS applications that are used by
financial advisors throughout North America on a daily basis. As the
Application Architect, I was responsible for designing and developing a unified
SaaS platform for hosting all of the web applications and services.

¬†


 Led
     development of a new flagship SaaS platform to deliver business
     intelligence analytics to large North American financial institutions,
     which resulted in about 30% annual revenue increase for the organization
   Developed
     a highly available, mission critical web application with high quality
     user experience that is used by about 35,000 financial advisors on a daily
     basis and resulted in about 30% annual revenue increase for the firm
   Designed
     and implemented SSO (Single-Sign-On) functionality for PriceMetrix web
     applications platform, using SAML 2.0 (Security Assertion Markup Language)
     protocol and tokens, Microsoft ADFS 2.0 (Active Directory Federation
     Services), WIF (Windows Identity Foundation) and STS (Secure Token
     Services) to support multitude of clients with disparate authentication
     systems
   Conducted
     daily standups with technology and business teams of large retail
     wealth-management brokerages to customize and integrate PriceMetrix
     analytics applications within their proprietary order management systems
     and dashboards


          04/2010   to   01/2013     Software Developer, Research & Development    Company Name   Ôºç   City  ,   State

















 Developed
     data services for core platform to replace stored procedures and functions,
     which enabled the customer facing web applications and services to
     orchestrate complex functionality without rewriting business logic
     reducing solution development times by 100% (an average of 4 months vs 8
     months prior)
   Built
     custom solutions to interface existing legacy systems with new applications
     to provide a seamless and rich experience for the clients while minimizing
     pains of using legacy systems



 Ported a data
     warehouse and various data marts into database projects, enabling the
     development team to fully automate deployment of databases and use source
     control to manage database schema, reducing build and deployment times by
     85%


          09/2009   to   04/2010     Enterprise Application Developer, Information Systems    Company Name   Ôºç   City  ,   State
















OACCAC is a not-for-profit shared technology
services organization that supports Ontario's Community Care Access Centres
(CCACs) located in Toronto, Ontario, Canada.

¬†


 Created
     and delivered high quality software while in IT services group, which
     resulted in a promotion to Enterprise Applications Group within 1st
     year of joining the company
   Developed
     complex AJAX web-parts, user & custom controls for large healthcare
     applications: CHRIS (Client Health Related Information System) & HPG
     (Health Partner Gateway)
   Helped
     setup and deploy CruiseControl (a continuous integration/deployment tool)
     to reduce build and deploy times by 70%


          09/2008   to   09/2009     Software Developer, IT Services    Company Name   Ôºç   City  ,   State      Developed and improved applications used by the IT Services team by working closely with network and server specialists.  Assisted with design and development of OACCAC's public website (www.ccac-ont.ca), websites for 14 client CCACs, and a complex content management system for non-technical users.

















 Developed
     and improved applications used by the IT Services team by working closely
     with network and server specialists
 Assisted
     with design and development of OACCAC's public website (www.ccac-ont.ca),
     websites for 14 client CCACs, and a complex content management system for
     non-technical users


Integrated Operations Configuration Management
Database (CMDB) with Windows Management Instrumentation (WMI) to poll critical
performance indicators from servers; whenever a certain indicator reached the
predetermined threshold, an automated alert was generated and sent to
Infrastructure operations teams via email and instant messaging, allowing them
to pre-empt system failures and outages           Education     Jun. 2009     Bachelor of Engineering  :   Systems & Computer Engineering (B.Eng), Honours Program    University of Guelph   Ôºç   City  ,   State  ,   Canada                Information Technology Infrastructure Library (ITIL) v3 Training					Jan. 2010
The Open Group Architecture Framework - TOGAF 9 Level 1 Training				Oct. 2014              Skills    .NET, ASP.NET, Active Directory, Agile, AJAX, API, Architect, automate, BI, business intelligence, Cascading Style Sheets, excellent communication, ca, Computer Engineering, Configuration Management, consultant, content management, creativity, CSS, Client, clients, customer satisfaction, data warehouse, databases, Database, delivery, designing, Eclipse, Electronic Medical Records, email, financial, focus, Forms, functional, Gateway, HTML, IIS, Information Systems, Information Technology, Insurance, IT Strategy, ITIL, Java, Javascript, Linux, logic, Mac, messaging, Access, C#, exchange, Windows, Modeling, MVC, Enterprise, network, Object Oriented Programming, Oct, Operating Systems, order management, processes, Product Development, profit, promotion, Proxy, purchasing, quality, Quality Assurance, Research, retail, Scrum, servers, Scripting, software engineering, SQL, SQL Server, telephony, T-SQL, UML, Visual Studio, wealth-management, web applications, website, websites   "
HEALTHCARE,"         SENIOR DIRECTOR OF BUSINESS OPERATIONS - HEALTHCARE         Executive Profile     Operations Executive with solid experience demonstrating strong leadership to achieve overall corporate goals and objectives in fast-paced, high growth organizations.       Skill Highlights          Strategic Planning  Budgeting  Multi-million dollar P&L Management  Operations Management      Budgeting expertise  Leadership/communication skills  Professional Services Management  Total quality management            Professional Experience      Company Name    City  ,   State    Senior Director of Business Operations - Healthcare   09/2011   to   Current      Accountable for managing business operations for Nuance Healthcare a $1B division of Nuance  Oversee forecasting for the Healthcare division by tracking pipeline to bookings and revenue, accuracy rate within 5% on a quarterly basis  Continuous implementation of operational best practices across the various Lines of Business that drive to a common process and output, result is displayed on key metrics dashboards  Driver of operational cadence within the division which includes managing/participating in quarterly business reviews, oversee fiscal budgeting cycle, and multi-year planning analysis  Partner with leadership to manage the divisional p&l and partake in driving cost efficiencies. In FY14 this resulted in reducing the operating budget by $2M driving through cost efficiency program reducing waste and increasing productivity in several areas of the division  Nominated as High Performer and awarded Chairmans club for 2012 & 2014 results         Company Name    City  ,   State    Vice President of Professional Services   06/2006   to   08/2011      Led the client implementation talent team that consisted of eight direct reports, and two hundred plus implementation consultants, including a Global Services team in Pune, India  Accountable for connecting the community of subject matter experts by ensuring they had the proper training, tools, and coaching to deliver successful project results ultimately leading to superb client satisfaction  Scaling and hiring one hundred and fifty plus of the best implementation talent resources to meet the demands of our client commitments associated with Meaningful Use  Engaged with team/clients at implementations and go-lives sites to ensure project time lines and clients were satisfied with service levels         Company Name    City  ,   State    Vice President of Professional Services Operations   08/2006   to   06/2010      Prior to the Allscripts merger, drove $100M in Services revenue with an average deal size of $750k division P&L with oversight to a $200M pipeline as a key leader for the Professional Services Organization  Participated in an organizational design for the division that reduced $7M of cost or ten percent on an annual basis and increased billable utilization 5%  Oversaw operations by holding people accountable to key metrics such as utilization, headcount, and revenue in order to achieve P&L profitability  Developed an exclusive partnership program with key strategic partners who were instrumental in augmenting our staff to deploy our software  Strong P&L management, prior to moving over to Professional Services division, oversaw Eclipsys's $400M P&L as Director of FP&A reporting to the CFO  Managed company fiscal planning cycle that ensured company profitability and three year outlook         Company Name    City  ,   State    Associate Director Finance   05/2005   to   08/2006      Directed financial operations for General Motors, Wyeth, and additional client accounts  Accountable for monthly, quarterly close, development of monthly, quarterly financial forecasts, pricing, margin analysis, and fiscal planning  Managed a team of six employees to achieve corporate goals and initiatives. Interacted with various organizations and levels of management presented financial forecasts, margin, and reporting‚û¢   Strategically aligned with senior leadership to establish 2006 budgets with General Motors during a difficult financial time for the client  Built complex financial models to identify utilization, staffing, pricing, and margin for ongoing and potential projects, presented results and findings to various levels of management         Company Name    City  ,   State    Finance Manager   11/1998   to   05/2005      Supported numerous divisions within Comverse where final area of concentration was managing Americas region (North & South); $250 million in revenue  Oversaw day to day operations and guided finance teams responsible for managing their region  Provided financial / margin analysis, business models, drove cost controls, staffed regional offices, implemented processes and procedures to manage day to day operational activities  Achieved $7 million dollar cost savings by collaborating with other divisions for unused and available hardware ‚û¢ Supported regional subsidiaries and interfaced with local banks, customers, accounting firms, and legal counsel within Latin America. Implemented financial controls, negotiated with country distributors, and collaborated with country counsel on various labor tax issues  Collected $10M worth of outstanding accounts receivable in Latin America during a difficult economic time in the region  Selected to the 2001 ""Achiever's Club"", Comverse's highest level of recognition, and received Comverse Sales All Star Award 2002 - 2004          Education      MBA  :  Business Administration    University of Massachusetts at Lowell -Manning School of Business   ,   City  ,   State  ,   USA            Bachelor of Arts  :  Sociology    University of Massachusetts at Lowell  ,   City  ,   State  ,   USA            Skills      Salesforce.com, Oracle, Clarity PPM Tool, MicroSoft Office, various other systems  Strategic Management - Harvard Extension     "
HEALTHCARE,"           PHARMACEUTICAL SALES REPRESENTATIVE, WOMEN'S HEALTHCARE SPECIALIST         Professional Summary          Skills          PROVEN ADMINISTRATIVE HIGHLY ORGANIZED  LEADERSHIP SUPPORT EVENT PLANNING  ENTREPRENEURIAL CONFLICT PUBLIC SPEAKING  MINDSET RESOLUTION PROJECT STAFFING  TEAM LEADERSHIP REPORTING AND  SELF DIRECTED DOCUMENTATION  OUTBOUND CALLING PROSPECTING  Account Management  Acquisitions  ADMINISTRATIVE  Contracts  Clientele  Customer satisfaction  Customer  Ssatisfaction  Decision making      DOCUMENTATION  EVENT PLANNING  Inventory  TEAM LEADERSHIP  LEADERSHIP  Director  Managing  Marketing plans  Marketing  Market  Mergers  Communicator  Organizational skills  Problem-solving  PUBLIC SPEAKING  Recruitment  Relationship-building  REPORTING  Sales  STAFFING  Strategic  Strategic planning  Team player            Work History      PHARMACEUTICAL SALES REPRESENTATIVE, Women's Healthcare Specialist    Company Name   ‚Äì   City  ,   State      Doubled membership in an environment where acquisitions and mergers by National
 chain accounts directly affected potential membership recruitment.  Investigated and resolved customer inquiries and complaints in a timely and empathetic
 manner.  Responded to all customer inquiries thoroughly and professionally.  Provided an elevated customer experience to generate a loyal clientele
 Resolved all customer complaints in a professional manner while prioritizing customer
 satisfaction.  Set up and explained new membership contracts.  Effectively communicated with and supported sales, marketing and administrative teams
 on a daily basis.  Assisted in creating pre-season marketing plans to support department and divisional
 Strategies.  Communicated with vendors regarding backorder availability, future inventory and
 special orders.  Developed Account Management Program that focused on maintaining existing account
 base while using referral and reference systems to attract new accounts.  Organized new member marketing program including identifying potential target
 accounts, developing high touch outreach plans, incentive packages, and growth
 Objectives.  Successfully managed acquisition of a New England Association and increased
 membership by 50% within the first two years.  Asked appropriate open-ended questions to discover prospects' needs and
 requirements.  Representative of the year 2003
 Successfully launched new products and rapidly gained market share.  Maintained an extensive knowledge of competitors, their offerings and their presence in
 assigned territory.  Serviced accounts on a regular basis to propose new products or services and maximize
 revenue.  Identified and qualified accounts to assess market potential.  Consistently hit and exceeded quarterly sales goals.  Identified and analyzed key competitors and related products.  Contacted customers as soon as issues arose to immediately find resolution before the
 problems escalated.  Communicated regularly with territory, regional and strategic managers for daily support
 and strategic planning for accounts.  Successfully sold brand name products, while competing with the generic medicine.  Communicated regularly with territory, regional and strategic managers for daily support
 and strategic planning for accounts.  Visited customer locations to determine needs, set up contracts and provide training.         Education      Bachelor of Arts  :   Business Administration And Public Relations  ,   1995     Heidelberg College   -   City  ,   State           Work History      PHARMACEUTICAL SALES REPRESENTATIVE, Women's Healthcare Specialist  ,         Company Name   ‚Äì   City  ,   State      Doubled membership in an environment where acquisitions and mergers by National
 chain accounts directly affected potential membership recruitment.  Investigated and resolved customer inquiries and complaints in a timely and empathetic
 manner.  Responded to all customer inquiries thoroughly and professionally.  Provided an elevated customer experience to generate a loyal clientele
 Resolved all customer complaints in a professional manner while prioritizing customer
 satisfaction.  Set up and explained new membership contracts.  Effectively communicated with and supported sales, marketing and administrative teams
 on a daily basis.  Assisted in creating pre-season marketing plans to support department and divisional
 Strategies.  Communicated with vendors regarding backorder availability, future inventory and
 special orders.  Developed Account Management Program that focused on maintaining existing account
 base while using referral and reference systems to attract new accounts.  Organized new member marketing program including identifying potential target
 accounts, developing high touch outreach plans, incentive packages, and growth
 Objectives.  Successfully managed acquisition of a New England Association and increased
 membership by 50% within the first two years.  Asked appropriate open-ended questions to discover prospects' needs and
 requirements.  Representative of the year 2003
 Successfully launched new products and rapidly gained market share.  Maintained an extensive knowledge of competitors, their offerings and their presence in
 assigned territory.  Serviced accounts on a regular basis to propose new products or services and maximize
 revenue.  Identified and qualified accounts to assess market potential.  Consistently hit and exceeded quarterly sales goals.  Identified and analyzed key competitors and related products.  Contacted customers as soon as issues arose to immediately find resolution before the
 problems escalated.  Communicated regularly with territory, regional and strategic managers for daily support
 and strategic planning for accounts.  Successfully sold brand name products, while competing with the generic medicine.  Communicated regularly with territory, regional and strategic managers for daily support
 and strategic planning for accounts.  Visited customer locations to determine needs, set up contracts and provide training.         Certifications    PROVEN ADMINISTRATIVE HIGHLY ORGANIZED
 LEADERSHIP SUPPORT EVENT PLANNING
 ENTREPRENEURIAL CONFLICT PUBLIC SPEAKING
 MINDSET RESOLUTION PROJECT STAFFING
 TEAM LEADERSHIP REPORTING AND
 SELF DIRECTED DOCUMENTATION
 OUTBOUND CALLING PROSPECTING      Skills     Account Management, acquisitions, ADMINISTRATIVE, contracts, clientele, customer satisfaction, customer  Ssatisfaction, decision making, DOCUMENTATION, EVENT PLANNING, inventory, TEAM LEADERSHIP, LEADERSHIP, Director, managing, marketing plans, marketing, market, mergers, communicator, organizational skills, problem-solving, PUBLIC SPEAKING, recruitment, relationship-building, REPORTING, Sales, STAFFING, strategic, strategic planning, team player       Additional Information      Experienced, multi-faceted business professional with ability to quickly generate
 business results. Seeking a position with Abbott for the Territory Sales Position in
 Tacoma,WA.  Adept at attending job related conventions and managing special company events to attract
candidates. Top-notch skills in relationship-building, problem-solving and decision making.
Open and clear communicator with collaborative and hardworking style. Membership Enrollment
Director excelling at customer satisfaction and retention. Flexible and hardworking in deadline
driven environments. Energetic team player with top launch organizational skills.  Intensive 3 Week training program in Radnor, PA     "
HEALTHCARE,"         LICENSED UNITED HEALTHCARE INSURANCE SALES AGENT       Summary    Talent for identifying customers' needs and referring appropriate company products and services while demonstrating the ability to gain customers' trust providing exceptional follow up, leading to increased sales and repeated referral of business Expertise in resolving escalated customer service issues quickly and effectively solving customers' challenges. Track record for assisting the Customer Service and Sales dept. in achieving its potential by using my implementing experience, increasing sales 13.46% above goal also interacting with all levels of management to improve customer and business satisfaction. Secured over 65 + Shared Success Awards; Received several Sales Agent of the month Awards; Awarded numerous prize/gifts, awards for consistently meeting/exceeding sales goals, successfully closed on all referred products and maintained weekly & monthly KDM & QA Scores of 100%.      Skills        Time Management, Effective Communication, Trouble Shooting, Problem Solving, Cloud technology, Skype, Proficient, Microsoft Office Suite, Instant Messaging, Web Chat, Negotiating, Up-sell, Cross-Sell Ability, Outlook Email, Lotus Notes, Quicken, QuickBooks.            Experience      Licensed United Healthcare Insurance Sales Agent     Sep 2014   to   Oct 2015      Company Name   Ôºç   City  ,   State     Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products.  MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs.  Assists with outbound campaigns to ensure customer satisfaction.  Demonstrates prospecting skills, meets or exceeds sales goals.  Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge while gaining customers trust and building rapport while following and adhering to hipaa guidelines and company policy.         Account Executive Sales Agent/FedEx Account     Mar 2014   to   Sep 2014      Company Name   Ôºç   City  ,   State     Responsibilities included maintaining and deepening existing customer relations.  Made outbound telephone calls to engage customers with new products and services that would develop value propositions to meet their business needs also Increasing the volume from existing customers.  Successfully delivered Client's family of services implementing well developed sales skills, collaboration, and effective negotiation.  Conducted daily rapport building with customers using a consultative sales approach and while maintaining a regular contact with designated accounts through an established sales process requirement.         Licensed United Healthcare Insurance Sales Agent     Sep 2013   to   Mar 2014      Company Name   Ôºç   City  ,   State     Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products.  MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs.  Assists with outbound campaigns to ensure customer satisfaction.  Demonstrates prospecting skills, meets or exceeds sales goals.  Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge also gaining customers trust and building rapport while following and adhering per hipaa guidelines and company policy.         Customer Service Agent     Apr 2013   to   Sep 2013      Company Name   Ôºç   City  ,   State     Functioned as a primary resource in handling pharmacy / pharmacist contacts via telephone ranging from routine to complex, regarding insurance authorization, benefits, claims, and general assistance.  Duties performed related to the resolution of adjudicated prescription claims with regards to member eligibility, benefits parameters applied, determination of prior authorizations or overrides and exceptions in systems.  Deliver exceptional customer and able to complete calls expeditiously and accurately with assurance/confidence, accuracy, and professionalism on every member/pharmacy/pharmacist interaction in a fast-paced call environment adhering all HIPAA and CMS compliance and regulations.         Customer Service Task Specialist     Jul 2006   to   Aug 2008      Company Name   Ôºç   City  ,   State     Made contact with Creditors & new and existing clients daily to open/update accounts; negotiated account terms for clients; added, updated and modified PIF creditors on client profiles.  Collected processed and modified payments of ACH amounts & dates; educated and advised clients of new or counter proposals.  Consistently demonstrated effective customer service meeting/exceeding quota goals of 200 inbound/outbound calls daily while collaborating with customer care depts.  amp; manager to enhance customer service.         Education and Training      Completed various courses and seminars in customer service, call center simulations sales strategies, banking terminology in the teller role/ lockbox operations, goal-setting, public-speaking and computer skills: Banking and Customer Service Training Certificate.
Wachovia Bank NA; - Charlotte, NC: Web/ IVR Certificate (2008)
Central Piedmont Community College Charlotte, NC: Career Readiness Silver Certificate     2013     Goodwill Career Development Center   Ôºç   City  ,   State            Computer Office Information Systems Certificate     2001     Central Piedmont Community College   Ôºç   City  ,   State            High School Equivalency Diploma     2001     Central Piedmont Community College   Ôºç   City  ,   State     3.75       Skills    approach, banking, benefits, call center, CMS, Client, clients, customer relations, customer satisfaction, customer service, Customer Service Training, customer care, PDP, Email, fast, goal-setting, Information Systems, insurance, IVR, Lotus Notes, MA, Messaging, Microsoft Office Suite, Office, Outlook, Negotiating, negotiation, people skills, Problem Solving, proposals, public-speaking, QuickBooks, Quicken, rapport, requirement, sales skills, selling, sales, seminars, telephone, Time Management, Trouble Shooting     "
HEALTHCARE,"         LICENSED UNITED HEALTHCARE INSURANCE SALES AGENT       Summary    Talent for identifying customers' needs and referring appropriate company products and services while demonstrating the ability to gain customers' trust providing exceptional follow up, leading to increased sales and repeated referral of business Expertise in resolving escalated customer service issues quickly and effectively solving customers' challenges. Track record for assisting the Customer Service and Sales dept. in achieving its potential by using my implementing experience, increasing sales 13.46% above goal also interacting with all levels of management to improve customer and business satisfaction. Secured over 65 + Shared Success Awards; Received several Sales Agent of the month Awards; Awarded numerous prize/gifts, awards for consistently meeting/exceeding sales goals, successfully closed on all referred products and maintained weekly & monthly KDM & QA Scores of 100%.      Skills        Time Management, Effective Communication, Trouble Shooting, Problem Solving, Cloud technology, Skype, Proficient, Microsoft Office Suite, Instant Messaging, Web Chat, Negotiating, Up-sell, Cross-Sell Ability, Outlook Email, Lotus Notes, Quicken, QuickBooks.            Experience     09/2014   to   10/2015     Licensed United Healthcare Insurance Sales Agent    Company Name   Ôºç   City  ,   State      Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products.  MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs.  Assists with outbound campaigns to ensure customer satisfaction.  Demonstrates prospecting skills, meets or exceeds sales goals.  Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge while gaining customers trust and building rapport while following and adhering to hipaa guidelines and company policy.         03/2014   to   09/2014     Account Executive Sales Agent/FedEx Account    Company Name   Ôºç   City  ,   State      Responsibilities included maintaining and deepening existing customer relations.  Made outbound telephone calls to engage customers with new products and services that would develop value propositions to meet their business needs also Increasing the volume from existing customers.  Successfully delivered Client's family of services implementing well developed sales skills, collaboration, and effective negotiation.  Conducted daily rapport building with customers using a consultative sales approach and while maintaining a regular contact with designated accounts through an established sales process requirement.         09/2013   to   03/2014     Licensed United Healthcare Insurance Sales Agent    Company Name   Ôºç   City  ,   State      Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products.  MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs.  Assists with outbound campaigns to ensure customer satisfaction.  Demonstrates prospecting skills, meets or exceeds sales goals.  Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge also gaining customers trust and building rapport while following and adhering per hipaa guidelines and company policy.         04/2013   to   09/2013     Customer Service Agent    Company Name   Ôºç   City  ,   State      Functioned as a primary resource in handling pharmacy / pharmacist contacts via telephone ranging from routine to complex, regarding insurance authorization, benefits, claims, and general assistance.  Duties performed related to the resolution of adjudicated prescription claims with regards to member eligibility, benefits parameters applied, determination of prior authorizations or overrides and exceptions in systems.  Deliver exceptional customer and able to complete calls expeditiously and accurately with assurance/confidence, accuracy, and professionalism on every member/pharmacy/pharmacist interaction in a fast-paced call environment adhering all HIPAA and CMS compliance and regulations.         11/2008   to   09/2012     Online Customer Service & Sales Agent/ Web/Ivr PSR II    Company Name   Ôºç   City  ,   State      Received more than 100+ inbound calls daily assisting personal and business customers with comprehensive website navigation, troubleshooting and account maintenance; establishing online accounts, password resets & creating user id's; clearing cookies/cache and temporary internet files.  Assisted customers with merchants and online bill pay issues and problems of reconciling accounts using, Quicken and QuickBooks software, utilized multiple screens and programs daily.  Educated and referred all product/ services types; loans; insurance; saving's; checking's; opened and closed accounts; issued new and replacement atm/debit cards; ordered checks; issued refunds and credits; processed cash advances.  Interacted with challenging customer issues with other departments, via web chat and email, resulting in first contact resolutions and exceptional customer service.  Consistently stayed up to date with company policies, guidelines and bank regulatory compliances; (BSA), USA PATRIOT Act, (OFAC), (FDIC), (TISA), (HMDA) & (CRA).         07/2006   to   08/2008     Customer Service Task Specialist    Company Name   Ôºç   City  ,   State      Made contact with Creditors & new and existing clients daily to open/update accounts; negotiated account terms for clients; added, updated and modified PIF creditors on client profiles.  Collected processed and modified payments of ACH amounts & dates; educated and advised clients of new or counter proposals.  Consistently demonstrated effective customer service meeting/exceeding quota goals of 200 inbound/outbound calls daily while collaborating with customer care depts.  amp; manager to enhance customer service.          Education and Training            Business Administration    DeVry University Charlotte NC          Business Administration       2013     Completed various courses and seminars in customer service, call center simulations sales strategies, banking terminology in the teller role/ lockbox operations, goal-setting, public-speaking and computer skills: Banking and Customer Service Training Certificate.
Wachovia Bank NA; - Charlotte, NC: Web/ IVR Certificate (2008)
Central Piedmont Community College Charlotte, NC: Career Readiness Silver Certificate      Goodwill Career Development Center   Ôºç   City  ,   State             2001     Computer Office Information Systems Certificate      Central Piedmont Community College   Ôºç   City  ,   State             2001     High School Equivalency Diploma      Central Piedmont Community College   Ôºç   City  ,   State      3.75        Skill Sets    Trouble Shooting, programming, aproach, banking, atm, lock box, ¬†benefits, call center, clients, customer relations, customer service training, email, goal-setting, information systems, insurance, IVR, Lotus Notes, ¬†Messaging, Microsoft Office Suite, Outlook, Ne, negotiation, navigation, people skills, policies, Problem Solving, proposals, public-speaking, QuickBooks, Quicken, rapport building, reconciling, sales, Time Management, Trouble Shooting, website development    Sales Software: Salesforce.com, TapScan  Public Relations Software: Bacon's Mediasource, Factiva  Desktop Publishing Software: Photoshop, Illustrator, HTML     "
HEALTHCARE,"         HEALTHCARE EFFECTIVENESS AND INFORMATION SET COORDINATOR (HEDIS)       Summary     To obtain a position which utilizes and enhances my education and work experience with the Potential for career advancement. Recognized for long hours, commitment to customers, attention to detail and follow up. Work well as a team member or independently and under pressure. Demonstrates ability to meet the needs of patrons, dependable, hardworking and punctual. Excellent basic clerical and computer skill including knowledge of Microsoft Office. Excellent interpersonal, listening and communication; both written and spoken skills. Sound ability to keep sensitive information confidential. Sound organization skills, goal- oriented, proactive, and excellent at reporting.         Highlights          Proficient with Healthcare Effectiveness Data and Information Set (HEDIS)  Proficient with Georgia's Medical Management Information System (MMIS)   Proficient with Georgia Registry of Immunization Transactions and Services (GRITS)      Excellent communication skills  Advanced clerical knowledge  Filing and data archiving  Medical billing            Accomplishments     Provided award winning customer service to Consumer Cellular as well as AARP   Members with ordering easy to use cell phones       Experience      Healthcare Effectiveness and Information Set Coordinator (HEDIS)   04/2014   to   Current     Company Name   City  ,   State       Handle inbound/outbound member calls and assist them in obtaining service, appointment scheduling, arranging transportation, and initiating reminder calls, e-mails and/ or faxes.  Educate and inform members about current and past due clinical services which improves member health outcomes and increases Health Plan HEDIS rates.  Conduct HEDIS provider chart request calls to support medical record capture for HEDIS supplemental data review and abstraction.  Record and document all member and provider outreach activity using Microsoft Office Suite applications and web-based technology.  Review member plan eligibility using Georgia's Medical Management Information System (MMIS).   Review member claims data to determine need for services using the Health Plan Proprietary Information system or Georgia Registry of Immunization Transactions and Services (GRITS).  Identify and refer members to internal programs and services i.e. Case management and Disease Management,   Maintain strict confidentially and compliance with Health Insurance Portability and Accountability ACT during outreach activities.          Data Entry/File Clerk/ Receptionist/ Customer Service Rep   10/2013   to   01/2014     Company Name   City  ,   State       Entered information from lease into the system.  Pulled, Filed, and Organized Resident Lease's, in Numeric and Alphabetic order.  Worked the front window and signed in assisted walk-in clients.  Answered incoming calls, provided information about properties that are move-in ready, and contact leasing agents for information that assist with with more information the property, and transferred all other calls to the appropriate department.           Customer Service/ Pharmacy Technician   10/2012   to   08/2013     Company Name   City  ,   State       Provided customer service to patients who wanted or needed to save money on name brand prescription drugs.  Activated/Deactivated Rx Discount cards for qualifying and non-qualifying patients.  Assisted pharmacist and pharmacy technicians with proper steps on how to bill the Rx discount cards.  Verified card benefits, provided override codes when needed and reversed paid claims upon request.          Passport II Specialist   02/2012   to   09/2012     Company Name   City  ,   State       Provide General Information for customers who need assistance with obtaining a U.S. Passport.  Educate customers about personal account information and their minors Passport.           Customer Service/ Inbound Sales Rep   01/2011   to   12/2011     Company Name   City  ,   State       Provided award winning customer service to Consumer Cellular as well as AARP Members with ordering easy to use cell phones.  Took bill payments as well as made payment arrangements on account balances.          Customer Service/ Inbound Sales Rep   08/2010   to   01/2011     Company Name   City  ,   State       Assisted with ordering large appliances over the phone for customers.  Provided online assistance when needed and education about appliances.  Assisted with setting up appointments for cleaning , repair and delivery.          Customer Service/ Sales Rep   06/2008   to   12/2009     Company Name   City  ,   State       Provided award winning customer service to Sprint/Nextel and satisfy customers on every call.  Assisted customers with paying their bills as well as reading bills, sold phones and accessories, ported customers to Sprint/Nextel.  Handled account modifications and all account needs.  Assisted with technical support for the Peek device activated and deactivated services when needed or upon request.          Debt Collector   02/2008   to   05/2008     Company Name   City  ,   State       Assisted with every day transactions as instructed.  Attended Owens Community College after work hours.          File Clerk and Backup Receptionist   08/2007   to   10/2007     Company Name   City  ,   State       Alpha and Numerical Medical Record Filing for the Claims Department.          Sales Associate   05/2006   to   12/2006     Company Name   City  ,   State      Performed all duties as instructed.          Education      H.S. Diploma     2007       Humanities and Science Institute (ICI)   City  ,   State               Skills     Customer service, delivery, faxes, Filing, Insurance, Microsoft Office Suite, Management Information System, reading, scheduling, technical support, technician, phones. transportation    "
HEALTHCARE,"         DIRECTOR OF NATIONAL SALES- US. HEALTHCARE           Executive Profile     SALES AND BUSINESS DEVELOPMENT EXECUTIVE Successful in sales management and business development at the local, regional, and national levels. Hands-on manager with highly developed negotiation skills. Provide sound budgeting, financial, and forecasting management. Creative problem solver who drives revenue, resolves conflict, and consistently exceeds sales goals.       Skill Highlights          Leadership/communication skills  Business operations organization  Client account management  Budgeting expertise  Negotiations expert  Employee relations  Self-motivated  Market research and analysis  Customer-oriented  Microsoft Family Products   Customer CRM       GPO and IDN targeting   Vendor and Distributor Relations  National Business Development  Regional Business Development  Local Business Development  Forecasting  C-Suite Executive Targeting   Exceed Profit and Sales Goals   Problem Solver   Sales Management             Core Accomplishments     45% Healthcare division growth in 2014   500% growth of Healthcare active business pipeline   Developed, managed, supported sales budget that exceeded 20 million dollars   Exceeded sales and profit goals by 40% plus in 2010, 2011, 2012, 2013, 2014  Grew Northeast Region into largest and most profitable territory in company 2012-2014  Largest territory margin increase in company 2012-2014  Took territory from 5 % under contract to 65% (highest % in company) 2012-2014  Highest new account margin in company 2013-2014  Multi-Year contest winner        Professional Experience      Director of National Sales- US. Healthcare     March 2014   to   Current     Company Name   Ôºç   City  ,   State      Responsible for  leading and overseeing all national sales functions for healthcare segment consisting of  medical gases, maintenance/certification services, and durable medical equipment   Develop strategies to improve customer experience while increasing sales margins within hospital, dental clinics, skilled nursing centers, medical equipment and healthcare services segments.   Manage divisional budgets/P&L, forecasting, sales, supply chain management, strategic direction and business planning for national sales representatives and supply chain engineers   Identify key strategic relationships with suppliers in medical equipment, medical gas supplies, maintenance and certification services, GPO and buying groups to increase margin and sales  Created new healthcare sales verticals and channel sales opportunities   Manage and develop regional, national, and local distributor relationships for healthcare segment  Responsible for client related risk assessment, action planning, project development, and  implementation   Project manager of all new healthcare facility construction opportunities  Developed all healthcare training and marketing material for internal and external personnel   Prospect, assess, mentor, and develop all fortune 500 healthcare opportunities in Nashville and with top tier US national customers  Train national sales team in all aspects of healthcare related sales material including proposals, product offerings, and consultative healthcare sales tactics   Support day to day sales activities for all reps   Develop reporting capabilities for customer dashboards and key performance indicators for healthcare division  Developed systems, policies, and procedures for internal customer service and data entry staff.   Present all major proposals to clients, negotiate pricing, review contracts, and define service expectations           National Accounts Manager- Northeast Region     June 2012   to   March 2014     Company Name   Ôºç   City  ,   State      Industries serviced include hospitals, skilled nursing facilities, clinics, retail sporting goods, and industrial wholesale contractor outlets for medical/industrial/retail gases and equipment   Responsible for overseeing all business development activity in northeast territory that included all customer activities, customer service, budgeting, forecasting, contract negotiation, and billing.    Attained new business via campaign management,  direct selling, prospect qualification, value capture analysis through consultative selling techniques   Coordinated all internal company activities with external partners to deliver solutions to clients   Managed and maintained relationships with key national and regional distributors   Achieved highest customer service ranking within company   Managed, developed, and maintained highest profit and sales territory for entire company that included top 2 industrial accounts, #1 retail account, and #1 hospital account.   Maintained highest activity levels within company for meetings, proposals, and new business sold.           Business Development Manager     June 2006   to   April 2012     Company Name   Ôºç   City  ,   State      Responsible for managing all aspects of engineering business development and sales for Delaware and New Jersey to medical device, pharmaceutical, industrial manufacturing, electronic manufacturing, and R&D organizations. (DuPont, Dentsply International, Siemens, W.L. Gore, Goodrich, Chrysler, General Motors, T.A. Instruments, FMC BioPolymer)   Exceed weekly actively goals with 15 + meetings, 3 client lunches, 100 + daily cold calls, 100 self-generated leads  Responsible for customer analysis, developing sourcing strategies, identifying screening requirements per customer, coordinating selection and compliance processes, identifying K.P.I. and initiating formal procedures for follow-up and client saturation /satisfaction   Coordinate and manage all internal responsibilities for various internal departments   Identify and build relationships with all key decision makers and influencers that include: Direct and Indirect Hiring Managers,  Provide a consultative and results driven process to clients that is accompanied by continuous follow-up           Education      B.A   :   Marketing  ,   2006    Bloomsburg University   Ôºç   City  ,   State              Professional Training      Karrass Effective Negotiating Seminar   Linde Pro Sales Training  Sales Performance International-Solution Sales   Sales Performance Internal-Management Training   Challenger Sales Training  Completed Advanced Sales Training I  Consultative Sales Training Situational Leadership I  Behavioral Interviewing Training  Advanced Lead Generation Techniques and Diversity Training     "
HEALTHCARE,"         DIRECTOR, NEW PRODUCT RESEARCH AND R&D LIAISON, GLOBAL ORAL HEALTHCARE R&D, CONSUMER HEALTHCARE R&D         Skill Highlights        SKILL SET * Growth strategies/new opportunity identification and development * Scientific strategy/best practice/scientific excellence implementation * Strong technical expertise (research and product development) * Cross-functional experience: regulatory affairs, marketing, licensing, legal, clinical, etc. * Broad background in consumer healthcare (OTC's and medical devices) * Proven record of new product development (representing $1B+ sales) * Ability to conduct and interpret consumer tests and translate consumer needs to products * Strong ideation, innovation, and claims generation skills * Leadership of cross-functional, highly matrixed global teams * Extensive expertise in identification and development of high growth opportunities * Supervision of technical experts, formulators, and administrative staff of all levels * Extensive experience in open innovation, licensing and outsourcing * Comprehensive network of global opinion leaders and track record in leveraging consultants * Strong negotiation skills * World-recognized expert in oral healthcare R&D * Working relationship with FDA, Professional, Industry and Research Associations NOTEWORTHY ACCOMPLISHMENTS * Led the development of EPT, the world's first lateral diffusion (stick-based) pregnancy test * Developed the current formula for Listerine, the world's leading mouthwash * Led R&D on numerous solid, liquid, and semi-solid dosage forms on global brands including Rolaids, Benadryl, Sinutab, Lubriderm, Trident, Dentine, Aquafresh, and Sensodyne * Invented neuronal-based biosensors, a new class of biosensors * Assembled and directed one of the industry's first non-destructive analysis labs * Identified, in-licensed, and drove commercialization of GSK's largest selling oral care device * Developed process for pipeline development for GSK's Venture Group * Identified and led R&D process for licensing Aquafresh White Strips * Created a new global platform as key growth area for GSK Consumer Healthcare * Identified and licensed early-stage medical device concept ($1B opportunity) and drove it to clinical prototype within 6 months * Led numerous multi-national due diligence teams, including technical due diligence on Block Drug acquisition              Professional Experience      Director, New Product Research and R&D Liaison, Global Oral Healthcare R&D, Consumer Healthcare R&D   01/2011   to   Current     Company Name   City  ,   State     Responsibilities Include: Developing and implementing systems to drive scientific excellence world-wide Reviewing all major scientific programs globally to ensure scientific excellence Managing cross-category strategic programs Leveraging scientific programs to develop and support novel claims Coordinating scientific visualization and communication programs Aligning R&D with commercial objectives Developing and implementing metrics for scientific improvement Planning and managing scientific engagement with external experts and organizations Managing global data dissemination plans Supervising strategic publication of scientifically relevant research Developing and managing extensive networks of experts Reviewing and developing talent within R&D Responsibilities Include: Development of global growth strategies Identification and analyses of large growth platforms beyond current divisional expertise Development of technical and business cases for new opportunities Development and implementation of novel research programs to support new initiatives Rx to OTC switches Establishment of new technical and commercial networks to drive Consumer business Technical evaluations for World-Wide Business Development Due diligence for acquisitions Technical support to Marketing, Legal, and Manufacturing Liaising with FDA, CHPA, CTFA, ADA, and other agencies Management of routine and non-budgeted funding appropriations Responsibilities Include: Identification of novel technologies for global oral healthcare business Identification and evaluation of external resources for GSK Evaluation of external oral healthcare technologies Establishment of external research collaborations Establishment and maintenance of academic relationships of interest to GSK Leadership of Strategic Science Initiative for oral mineralized tissue Technical support to Marketing, Legal, Manufacturing, and Business Development Liaising with FDA, CHPA, CTFA, ADA, and other agencies Creating and maintaining network of world-class consultants/collaborators (2002 - 2006) Responsibilities Include: Supervision of Global New Product Research Group All Oral Healthcare Category R&D activities in North America Technical support to Marketing, Legal, Manufacturing, and Business Development Liaising with FDA, CHPA, CTFA, ADA, and other agencies Creating and maintaining network of world-class consultants/collaborators Supervision of senior scientists, scientists, technicians, and administrative staff Identification, evaluation and in-licensing of external technologies Product development, patent, and claims generation Project planning, tracking, and coordination (timing, manpower, budgeting )        Associate Director/Category R&D Liaison, Oral Healthcare R&D, Consumer Healthcare R&D   01/1996   to   01/2002     Company Name   City  ,   State     Responsibilities include: All oral healthcare innovation initiatives in North America Liaising between R&D and Marketing, Legal, Manufacturing, and Business Development Liaising with FDA, CHPA, CTFA, ADA, and other agencies Creating and maintaining network of world-class consultants/collaborators Supervision of senior scientists, scientists, and technicians Evaluation and in-licensing of external technologies Product development, patent, and claims generation Project planning, tracking, and coordination (timing, manpower, budgeting )        Scientist, Analytical Technology Group, Analytical R&D, CPR&D   01/1995   to   01/1996     Company Name   City  ,   State     Responsibilities included: All investigational research relating to Oral Care (Listerine, CoolMint, etc.) Supervision of senior scientists, scientists, and technicians Generation of novel technology platforms and products Development of novel physico-chemical models and methods Evaluation of external technologies Leadership of numerous oral care items Liaison between consultants, external laboratories, and Warner-Lambert Product development, patent, and claims generation Project planning, tracking, and coordination (timing, manpower, budgeting ) Responsibilities included: All investigational research pertaining to Oral Care (Listerine, Cool Mint, etc.) Supervision of scientific professionals (Ph.D.'s included) Investigational research for major brands: e.g., Zantac, Rolaids, Benadryl Generation of novel technology platforms and products Team leader of Mouthwash Technology Development Team (12 members) Product development, patent, and claims generation (e.g., FreshBurst Listerine) Support to QA (specialized investigations) Responsibilities included: Supervision of Advanced Microscopy Laboratory Development and implementation of non-standard methods Development of novel non-destructive analytical methods Development of micro analyses (qualitative and quantitative) Support to Product Development Support to QA, Manufacturing, Corporate Legal, Licensing, Parke-Davis, etc. Development and implemenation of digital imaging and data archiving system Responsibilities included: Non-destructive and microchemical analyses (qualitative and quantitative) Microscopy and image analysis methods development Wet chemicals methods development Support to Product Development Support to QA, Corporate Legal, Analytical, Licensing, Parke-Davis, etc.        Research Assistant, Hawaii Biosensor Laboratory   01/1989   to   01/1990     Company Name   City  ,   State     Responsibilities included: Initial installation and configuration of instrumentation in new labs Neuronal biosensor research Microdiagnostic sensor development Training of new graduate students in biosensor research        Teaching Assistant, Department of Chemistry and Biochemistry   01/1986   to   01/1989     Company Name   City  ,   State     Responsibilities included: Development and study of intact chemoreceptor-based biosensors Responsibilities included: Laboratory instruction for General Chemistry for majors Laboratory instruction for Instrumental Analysis        Quality Control Analyst   01/1981   to   01/1984     Company Name   City  ,   State     Responsibilities included: Analysis and release of finished pharmaceutical and consumer products Analysis and release of raw materials Manufacturing Investigations SPECIALIZED TRAINING * ""Coaching Masterclass for Senior Leaders, Parsippany, NJ * ""Leading with Impact"", Penn State Executive Leadership Program, State College, PA * Marketing Leadership Training, GlaxoSmithKline, Pittsburgh, Parsippany * Advanced Polarized Light Microscopy, McCrone Research Institute, Chicago, IL * Colloidal Chemistry, University of Massachusetts, Amherst, MA * Scanning Electron Microscopy, Leica-Cambridge Co., Dearfield, IL * Influencing and Negotiation Skills, Matrix, LTD., New York, NY * Project Management, Catapult Inc., Parsippany, NJ * Information Systems Project Management, Wilhelm Assoc., Huntington, NY * Behavioral Interviewing, Behavioral Technology Inc., Memphis, TN        Education      Ph.D.  :   Analytical Chemistry   1990       UNIVERSITY OF DELAWARE   City  ,   State  ,   US     UNIVERSITY OF DELAWARE, DEPARTMENT OF CHEMISTRY AND BIOCHEMISTRY, NEWARK, DE 19711 Ph.D., Analytical Chemistry, 1990 Advisor: Dr. G.A. Rechnitz, Unidel Professor of Chemistry and Biotechnology Dissertation: Intact Chemoreceptor-based Biosensors        M.S.  :   Analytical Chemistry   1987       UNIVERSITY OF DELAWARE   City  ,   State  ,   US     UNIVERSITY OF DELAWARE, DEPARTMENT OF CHEMISTRY AND BIOCHEMISTRY, NEWARK, DE 19711 M.S., Analytical Chemistry, 1987 Advisor: Dr. G.A. Rechnitz, Unidel Professor of Chemistry and Biotechnology Dissertation: Development and Study of Biosensors Utilizing Intact Chemoreceptor Structures        B.A.  :   Chemistry    FRANKLIN AND MARSHALL COLLEGE   City  ,   State  ,   US     FRANKLIN AND MARSHALL COLLEGE, LANCASTER, PA 17604 B.A., Chemistry (American Chemical Society Certified)        Certifications    Identified, in-licensed, and drove commercialization of GSK's largest selling oral care device CTFA B.A., Chemistry (American Chemical Society Certified)      Professional Affiliations    Institute on Science for Global Policy (membership by invitation only)      Publications    Saliva Diagnostics: A new Industry"" in Saliva Diagnostics, Wong, DT, ed., der-Smith, """", J. Dent. Res. 86 (Spec. Iss. A) 2097, 2007 Wiley-Blackwell, Baek, JH, Hammer-Wilson, MJ, Buch, RM, Lee, K, Ahn, Y, Than, S, Chen, Z, Wil Efficacy of Marketed Dentifrices Using an In Situ Caries Model Zero, D, Proskin, HM, Buch, RM, Bosma, ML, Smith, SR, Impact of Peroxide on Enamel Hardness Gambogi, R.J., Bosma, M.L., Buch, R.M., Schemehorn, B.R., Verification of Caries Inhibition by a Tartar Control Toothpaste Tanzer, J.M, Pelligrino, J., Thompson, A., Buch, R. M., A Novel Pharmacological Probe Links the Amiloride-Insensitive NaCl, KCl, and NH4Cl Chorda Tympani Taste Responses DeSimone, J., Lyall, V., Heck, G., Phan, T., Alam, R., Feldman, G., Buch, R.M., Intact Chemoreceptor-Based Biosensors: Antennular Receptrodes Biosensor Design and Application, P.R. Mathewson, J.W. Finley, Intact Chemoreceptor-Based Biosensors Barker, T.Q., Buch, R.M., Rechnitz, G.A. Neuronal Biosensors Buch, R.M., Rechnitz, G.A.,      Presentations    Baek, JH, Hammer-Wilson, MJ, Buch, RM, Lee, K, Ahn, Y, Than, S, Chen, Z, Wilder-Smith, ""An Optical Approach to the Salivary Pellicle"", 85th General Session and Exhibition of the International Association of Dental Research, New Orleans, LA, March, 2007. Saunders, FG, Bosma, ML, Buch, RM, Koller, CM, Zero, D, ""Evaluation of Plaque Fluid Fluoride Retention After Dentifrice Application, 85th General Session and Exhibition of the International Association of Dental Research, New Orleans, LA, March, 2007. Zero, D, Proskin, HM, Buch, RM, Bosma, ML, Smith, SR, ""Efficacy of Marketed Dentifrices Using an In Situ Caries Model"", 85th General Session and Exhibition of the International Association of Dental Research, New Orleans, LA, March, 2007. Wetterer, S.M, Lefever, S.W., Buch, R.M., ""Accelerated In vitro Stain Formation for High Throughput Screening of Actives"", American Association of Dental Research, Canadian Association of Dental Research 84th General Session, Orlando, FL, March, 2006. Wetterer, S.M., Buch, R.M., Schemehorn, B.L., ""Temperature Dependence of Chemical and Mechanical Activity of Traditional Dentifrices"", International Association of Dental Research, American Association of Dental Research, Canadian Association of Dental Research 83rd General Session, Baltimore, MD, March, 2005. Gamboji, R.J., Bosma, M.L., Buch, R.M., Schemehorn, B.L., ""Impact of Peroxide Treatments on Enamel Hardness"", International Association of Dental Research, American Association of Dental Research, Canadian Association of Dental Research 82nd General Session, Honolulu, HI, March, 2004. Tanzer, J.M., Thompson, A., Gambogi, R.J., Buch, R.M., ""In vitro Model for the Evaluation of Anticalculus Agent Efficacy"", presented at the 32nd Annual Meeting and Exhibition of the American Association for Dental Research and the 27th Annual Meeting of the Canadian Association for Dental Research, San Antonio, Texas, March, 2003. Couzis, A., Buch , R.M., Fares, H.M., ""Insights into the Stain Prevention Properties of Aquafresh Whitening Dentifrice"", presented at the International Association for Dental Research 80th General Session, San Diego, CA, March, 2002. Schemehorn, B., Wood, G., Buch, R.M., Fares, H., ""In vitro Fluoride Uptake Study of an Anti-hypersensitivity Toothpaste"", presented at the International Association for Dental Research 79th General Session, Chiba, Japan, June, 2001. Tanzer, J.M., Pellegrino, J., Buch, R.M., Fares, H.M., ""Inhibition of Caries in Rats by a Tartar Control Toothpaste"", presented at the 30th Annual Meeting of the American Association for Dental Research and the 25th Annual Meeting of the Canadian Association for Dental Research, Chicago, Illinois, March, 2001. Barker, T.Q., Buch, R.M., Rechnitz, G.A.; ""Intact Chemoreceptor-Based Biosensors"", presented at the ACS 199th National Meeting, Boston, MA, April 1990. Buch, R.M., Rechnitz, G.A., ""The Receptrode: A Novel Chemoreceptor-Based Biosensor Utilizing Intact Chemosensing Structures"", presented at the Pittsburgh Conference, Atlanta, GA, March 1989. Buch, R.M., ""Listerine Prebrush Rinse: The Plax Attack"", presented at the Consumer Products R&D Expo, Morris Plains, NJ, February 1994.      Additional Information    Buch, Robert M., Gambogi, Robert J, Veleda, Jose L., Dissolvable Tooth Whitening Strip, 20070178055 A1, SmithKline Beecham, Corp., March 31, 2005. Buch, Robert M., Couzis, Alexander, Wetterer, Sean M., Compositions and Methods for Preventing Dental Stain, 20060223865 A1, SmithKline Beecham, Corp., March 10, 2004.      Skills    Healthcare, Marketing, Claims, Product Development, Transmissions, Ada, Business Development, Fda, Patent, Class, Comprehensive Large Array Data Stewardship System, Budgeting, Liaison, Project Planning, Technical Support, Associate, And Marketing, Chemistry, Qa, Metrics, Visualization, Business Cases, Cases, Due Diligence, Brand Marketing, Consumer Products, Laboratory, Training, Non-destructive, Quantitative, Coaching, Electron Microscopy, Interviewing, Leica, Long-term Disability, Ltd, Polarized Light, Polarized Light Microscopy, Project Management, Quality Control, Scanning, Scanning Electron, Biochemistry, General Chemistry, Teaching, Maintenance, Archiving, Data Archiving, Imaging, Implemenation, Instrumentation, Sensor, Sensor Development, Acta, Adme, Antimicrobial, Consumer Needs, Dental, Eds, Emc Xiv, Iss, Medical Device, Medical Devices, New Product Development, Optical, Pipeline, Progress, Prototype, Prototypes, Regulatory Affairs, Sales, San, Secretary, Storage Area Network, Translate, Vitro, Xiv, Analytical Chemistry, Biotechnology   "
HEALTHCARE,"         VICE PRESIDENT-BUSINESS BANKING SALES MANAGER AND HEALTHCARE SPECIALTY BANKER       Executive Summary    Top Notch Financial Professional with diverse banking and financial services background which includes: Retail Bank Leadership, Healthcare Specialty Banking, Corporate Banking, Real Estate Title Insurance, Real Estate Lending and New Construction, Private Banking and Credit Management-Leasing. 25+ years Experience.      Core Qualifications          ¬†Leads Teams Naturally  Strong Communicator-Written and Oral  Technical Orientation  Strong Accounting and Credit Underwriting Skills  ¬†Builds teams with Humility          Solid Collaborator to drive execution of strategy  Well organized  Thought Leadership   Drives Engagement  Develops New Business             Education     2017     MBA      Franciscan University   Ôºç   City  ,   State       Business and Virtuos Leadership  Dean's List. 3.9 GPA   Candidate Late 2017         June 1984     B.A  :   Finance Accounting/Economics    Michigan State University Eli Broad College of Business          Finance Accounting/Economics Dean's List       December 2001     Licensed Real Estate Title Insurance Representative
          State of Michigan             1985           RMA Omega Formal Credit Training                 2010           Medical Group Management Association           100 hours of Healthcare Administration/Practice Management Coursework in
 preparation for Certified Medical Practice Executive certificate.¬†    ‚Äã         Professional Experience     12/2008   to   Current     Vice President-Business Banking Sales Manager and Healthcare Specialty Banker    Company Name   Ôºç   City  ,   State      Current Role: Sales Manager for Business Banking/Treasury team in Detroit Michigan Retail Banking Territory of Pittsburgh, PA based Fortune 500 Regional Bank.  Leadership role to guide mixed team of bankers and treasury officers  toward attainment of annual sales goals within SE territory of Michigan. Drives strategy and change management.   Performance oversight includes driving business development,adherence to Policy, Procedures, Risk Management, Regulatory Compliance, Training, Sales Observation Coaching, Process Execution, Credit  Training, and Career Development.  Requires ongoing partner /cross channel collaboration.  Also responsible for advancing external center of influence relationships by providing executive level brand representation in territory.  Outcome: Above goal team attainment in all major categories 2013, 2014, 2015. #1 Sales Manager in Detroit first full year in role 2012.¬†¬†¬†¬† ‚Äã         05/2004   to   12/2008     Vice President Business Development Officer and Residential Mortgage Manager    Company Name   Ôºç   City  ,   State      Drove several business development areas of bank including real estate, commercial lending (including real estate development), deposit services, advertising, and fee income products.  Co-developed annual strategic and marketing plans as part of management team. Asset-Liability Committee (ALCO) Member.   Also responsible to originate/administer commercial loan assets.  Simultaneously managed team of three residential lenders.  Adhered to compliance, mortgage backed securitization and brokerage requirements for sale of residential transactions.  Broad market of: doctors, attorneys, realtors, land developers, builders, select mortgage brokers and BOB commercial clients.   Outcome: Trusted and highly valued member of Management Team during tenure, working close with Board of Directors.  Represented Bank as Board Member to Michigan Bankers Association-Real Estate Title Joint Venture.  2x Chair of Annual Bank Charity Event
for Gleaner's Food Bank.       ‚Äã        03/2001   to   04/2004     Real Estate Title Insurance-Senior Account Executive    Company Name   Ôºç   City  ,   State      Licensed with State of Michigan. Agency sold to First American Title.  ¬†Commissioned Senior sales role calling on new and existing real estate (residential and commercial) relationships in Livingston County market.  New title policy (premium) generation, client support, problem resolution, closing agent and real estate escrow matters.  Target market included realtors, builders, land developers, and commercial bankers.  Sales Leader became long time professional mentor.
Outcome: Achieved Million Dollar Sales Status and ""Dare to Soar"" Award from management.    Selected to head up newly formed ""Commission Advance"" division of company prior to acquisition by First American Title.   Highly valued member of sales team.     ‚Äã         Skills    Technically proficient with Microsoft Word, Excel, CRM sales management system, Credit Analysis/Automated Underwriting. Learns new systems quickly.¬†      Affiliations     Past and Present:   Washtenaw Economic Club  Brighton/Howell Michigan Chambers of Commerce  St. Joseph Hospital Prior Golf Committee Chair/Ball Committee   Gleaner's Food Bank Livingston County Spokesperson/Event Chair  St. Patrick Church Financial Chair, Mother's Club President/Instructor  Livingston Association of Realtors Women's Council/Education Committe     "
HEALTHCARE,"         HEALTHCARE EFFECTIVENESS DATA AND INFORMATION SET COORDINATOR (HEDIS)       Career Focus     Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.    Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.    Responsible Office Manager versed in mediating employee conflict and running efficient daily business operations.   Effective Organization and Communication Skills / Master New Concepts Quickly / Initiate Document Control and Processing Information / High Level Customer Service and Detail Oriented / Report Composing and Document Presentation / Thorough Investigation and Monitoring / Patrol and Crowd Control Access       Core Qualifications          Microsoft Office Suite expert  People-oriented  Organized  Exceptional communicator      Deadline-oriented  Schedule management  Report analysis  Medical terminology            Experience      Healthcare Effectiveness Data and Information Set Coordinator (HEDIS)   08/2013   to   Current     Company Name   City  ,   State       Healthcare Effectiveness Data and Information Set Coordinator (HEDIS). Educate and inform members about past due clinical services that improve member health outcomes and increase Health Plan HEDIS rates. Make outbound calls to members; providing assistance with obtaining services by assisting with appointment scheduling, arranging transportation, and conducting reminder calls and/or emails. Conduct HEDIS provider chart request calls and faxes to support medical record capture for HEDIS supplemental data review and abstraction. Record and document all member and provider outreach activity using Microsoft Office Suite applications and web-based technology. Review member Health Plan eligibility using Georgia's Medical Management Information System (MMIS). Review member claims data to determine need for services using the Health Plan proprietary information system. Identify and refer members to internal programs and services like Case Management and Disease Management. Maintain strict confidentially and ensure compliance with Health Insurance Portability and Accountability ACT (HIPAA) during all outreach activities.   Managed incoming and outgoing calls for busy medical office.   Successfully established effective systems for record retention by creating database for daily correspondence tracking.  Scheduled and confirmed appointments for entire management team.           Loss Prevention/Security Officer   12/2011   to   02/2013     Company Name   City  ,   State       Partnered with local store management to meet strategic loss prevention objectives.  Executed internal and external surveillances using state-of-the-art detection and investigation systems.  Prepared data for property and damage reports, recording malfunctioning of facility equipment, and attended weekly staff meetings to discuss the damage reports.  Detected and apprehend shoplifters, processing and recovering of merchandise, prepared case reports on theft details and maintained an effective relationship with local law enforcement agencies.   Represented Macy's in court proceeding related to apprehensions and ensured high execution of company security measures designed to control store and shrink.  Developed staff training for designated stores.          Security Officer   07/2010   to   10/2011     Company Name   City  ,   State       Patrolled designated areas watching for unusual conditions that create security concerns or safety hazards.  Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain premise security.    Investigated, prepared reports, and maintained written logs on accidents, incidents, and suspicious activities.   Answered telephone calls, taking messages, and answered questions providing information during business and non-business hours.  Observed departing personnel to protect against theft of company property and ensured authorized removal of property was conducted within appropriate client requirements.           Account Receivables/Administrative Assistant   07/2007   to   10/2008     Company Name   City  ,   State       Investigated discrepancies, issued debit memos, reviewed aging balance reports to identify past due accounts, collection calls, and month-end close activities.   Accounts receivable reconciliations; utilized collection screens to quickly analyze account and met department goals by reducing delinquency and controlling losses at a considerably high margin.  Fielded all calls on 12- line multi phone system, responded to email and fax inquiries, managed mail and client trafficfor the body shop, upgraded office filing system for improved efficiency in locating customer files, handled all official company correspondence, analyzed and reconciled all final billing statements to ensure the correct amount of funds were collected and applied before file closeout.  Displayed excellent interpersonal skills and phone manner during interaction with insurance agents, co-workers, and the public.  Calculated time cards for department employees in preparation of submitting payroll, collected and applied all funds received from various insurance companies such as State Farm, USAA, Allstate and Geico to the appropriate client auto claim accounts in a timely manner.          Detention Specialist   07/2002   to   10/2005     Company Name   City  ,   State       Supervised Central Control and Tower Controls in the Detention Center.  Completed intake and release of detainees.  Interacted with defendants, attorneys and the general public, providing them imperative information.  Processed accounting functions of paperwork in the Bonding Department.  Performed other duties as assigned.  Answered incoming/outgoing calls on the  switchboard regarding inmates' custody issues and guided them by resolving their predicaments.          Probation Case Specialist   07/2000   to   12/2001     Company Name   City  ,   State       Retrieved criminal records to update history with new charges and probation status on various specialty systems.  Maintained statistical data concerning case processing activities for three probation officers and performed various financial transactions.  Performed other duties as assigned to include handing all incoming/outgoing calls from magistrate court judges, attorneys, probation officers and the general public.          Experience      Customer Service ¬†   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.  Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.    Data Reporting ¬†   Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.    Document Organization ¬†    Developed and created effective filing system to accelerate paperwork processing.     Medical Records ¬†   Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.    Multitasking ¬†   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.         Education      Certified Medical Office Assistant  :   Medical Administration   2009       Kennesaw State Continuing Education   City  ,   State  ,   USA      ‚Ä¢Medical Office Receptionist/Support Specialist, Patient Scheduling, Medical Records/Documents, CMS 1500 Medical Billing, Medical Terminology/Basic Anatomy and Physiology, Specialized Billing/Reimbursement, Business Skill and Management, 80 hour Medical Externship at WellStar Medical Center, Certified CPR w/AED         Skills     Accounts receivable, Administrative Assistant, Basic Billing, CMS, excellent interpersonal skills, CPR, email, faxes, filing, law enforcement, loss prevention, Medical Billing, Medical Terminology, Microsoft Office Suite, Management Information System, payroll, safety, Scheduling staff training, switchboard    "
HEALTHCARE,"         SENIOR ANALYST - BUSINESS INTELLIGENCE AND ANALYTICS - HEALTHCARE       Summary     My 9 years of experience working in Retail, Analytics, and Reporting have given me a strong understanding of both business objectives and technical capabilities. I have worked on Data Visualization, Data Analysis, Analytical Reporting, Retail Reporting, Retail Forecasting, Retail Inventory Management, and Retail Product Management, as well as capabilities consulting on broader initiatives. The knowledge I have developed through this work and my strengths in problem solving, critical thinking, and effective communication allow me to develop creative solutions to complicated problems and clearly communicate with both development teams and end users.       Highlights          Collaborative worker  Creative problem solver  Critical thinker      Mentor and leader  Requirements gathering  User acceptance testing            Experience      Senior Analyst - Business Intelligence and Analytics - Healthcare   05/2013   to   Current     Company Name   City  ,   State       Prioritize and scope a large portion (over 40%) of the new analytics requests coming through our team by engaging the clients on prioritization and keeping them updated through regular communications  Led a cross functional team to review the repeatable reports being delivered to our clients resulting in a 22% reduction in the number of reports our team created on a regular basis  Gathered business requirements and created use cases to support the building of a self-serve tool for our clients to access pharmacy sales data  Work with clients to determine goals and requirements and help them understand what capabilities our team can provide  Work with development teams to discuss goals and requirements of clients and determine a solution that will fit their needs  Consult on various Healthcare initiatives (including loyalty programs, diabetic growth, and vaccination growth) to provide input on how our team can assist  Mentor younger Analysts and Interns including writing and delivering performance reviews for interns  Use SAS Enterprise Guide, SAS OLAP Cube Studio, SAS Information Map Studio, SAS Web Report Studio, Excel, SQL, and Tableau for data analysis, insight gathering, and report generation          Analyst - Business Intelligence and Analytics - Strategic Pricing   02/2012   to   05/2013     Company Name   City  ,   State       Consulted with our clients to clearly define metric calculations and aggregations that would provide the most consistent, clear view of what the online competitive landscape looks like for Target  Managed communication and resources for the creation of a Strategic Pricing foundational data set in SAS using information from a third party provider  Partnered with clients to develop various levels of reporting that would drive discussions with merchants and vendors on Target's current position in regards to online competitors  Prioritized and scoped new analytics requests and delivered robust solutions to drive growth          Merchandise Reporting Manager   05/2011   to   02/2012     Company Name   City  ,   State       Worked with vendors and various areas of the company to determine where improvements could be made or efficiencies added to our current planning and reporting processes  Partnered with vendors to develop software solutions that met our business needs  Coordinated the testing of new planning and reporting software between various areas of the company prior to implementation to ensure it met our business needs  Various tasks to assist with implementation of solutions including template creation, security setup, training, and user support  Managed the Pricing and Promotions team - in charge of pricing and promotions for all ads and in store specials  Oversaw Executive, Merchant, and Planning team reporting functions          Merchandise Reporting Analyst   06/2009   to   05/2011     Company Name   City  ,   State       Developed reports from MicroStrategy, both on the front end (GUI) and through the back end using SQL  Utilized Access/SQL to query information from various databases (sales/inventory, item attribute, transactional, etc) both within Access and on the network servers  Supported the Executive, Merchant, and Planning teams with reporting of key performance indicators on a weekly, monthly, quarterly, and yearly basis  Developed and managed yearly planning templates utilizing macros and VBA to make the process more efficient  Developed new reports/recaps for specific business needs as they arose from the Executive or Merchant teams  Pulled ad hoc/special request reports for teams on information that they could not access  Utilized Excel Macros and VBA to streamline current processes  Recapped and analyzed performance of coupons and promotions for the Marketing team  Analyzed store selling to determine proper orders to fill stock requests and meet sales demand  Allocated orders to stores based on selling trends lowering inventory by 11% and keeping sales flat  Worked with vendors to track orders and adjust when necessary reducing receipts by 6%  Teamed up with stores to develop promotional purchases based on selling strengths of stores  Efficiently managed inventory requests from stores ensuring key items were readily available for customers          Merchandise Assistant   06/2008   to   05/2009     Company Name   City  ,   State       Analyzed store selling to determine proper orders to fill stock requests and meet sales demand  Allocated orders to stores based on selling trends lowering inventory by 11% and keeping sales flat  Worked with vendors to track orders and adjust when necessary reducing receipts by 6%  Teamed up with stores to develop promotional purchases based on selling strengths of stores  Efficiently managed inventory requests from stores ensuring key items were readily available for customers          Business Analyst/Assistant Buyer II   06/2006   to   05/2008     Company Name   City  ,   State       Worked with Buyer to manage $14+ million per year business  Developed plans/budgets for upcoming seasons  Forecasted markdowns and receipts in season, managed markdowns and receipts to within +/- 1%  Analyzed and recapped selling to determine future buys  Worked with vendors to ensure product arrived on time and to negotiate terms/discounts  Negotiated over $30,000 at cost in discounts for late product in 2007 fiscal year          Education      MBA  :   Strategic Management   2014       Carlson School of Management, University of Minnesota            Bachelor of Science  :   Marketing and Advertising   2006       Carlson School of Management/School of Journalism and Mass Communication, University of Minnesota            Skills      Program knowledge    "
HEALTHCARE,"         FIELD BASED NURSE CHART REVIEWER - HEALTHCARE INFORMATICS           Professional Summary    Seventeen years of nursing experience from multiple different facilities and hospitals: Diverse background in nursing as a Registered Nurse. Registered Nurse Manager        Experience      Field Based Nurse Chart Reviewer - Healthcare Informatics    July 2010   to   Current     Company Name   Ôºç   City  ,   State      Founder, CEO, Director of Nursing and Business Operations Provide high quality nursing care to individual and corporate clients by integrating evidence-based practices for best nursing care. Group addresses several specialized areas of Best Nursing Practices. Services include:  Electronic medical record implementation and support  Workflow system analysis and redesign  Behavioral Nurse Consultant Services  Staffing Nurse Consultant Services, Education  Nurse Consultant Services  Leadership Nurse Consultant Services  Quality Assurance Nurse Consultant Services  Safety Consultants  Healthcare Advocate Consultant Services  Legal Nurse Consultant Services  Servicing Managed Medicare Contracts. Services include:  Oversaw the Skilled Nursing and Short-term Rehab unit.  Clinical resource and coordinator for all services provided to the residents  Oversaw supervisor level support staff for the nurses, and our certified nursing assistants.  Provided a nursing contribution to the multi-disciplinary team meetings and family meetings.  Assisted in the assessment process to develop individual care plans for patients ensuring information around all aspects of their physical, psychological, social, spiritual needs are covered.  Continually evaluated the effectiveness of the care plans/dressings and medications and ensured that any required changes were carried out and communicated to all parties involved, including the patient. Services include:  Developed and oversaw the MDS schedule to ensure MDS assessments were completed per Federal Regulations. Ensured all members of the Interdisciplinary Team were completing all sections of MDS accurately per Federal Regulations.  Completed all necessary non-Medicare MDS assessments (Initial Admission Assessments, Quarterly, Annual, and Significant Changes). Completed re-certifications as needed for Medicare recipients. Initialized comprehensive resident care plans in accordance with MDS CAA and CAT.  Participated in care planning meeting to ensure resident care is discussed and CAA assessments are completed per Federal Regulations. Continually assessed resident MDS submissions. Analyzed MDS data for case mix followed the Medicare PPS and MDS processes per state and federal guidelines.  Performed submissions of MDS data to CMS utilizing the facility computer system.  Reported to the facility QA committed monthly regarding audits related to MDS process. Department of Health and Human Services, Office of the Secretary, Assistant Secretary for Preparedness and Response, National Disaster Medical System - DMAT NY6 - Intermittent Employee- .RN Special Government Employee (SGE) Syracuse, NY 7/2010-6/2014  Deployable Registered Nurse, who completed all the trainings for New York State and the Federal National Disaster Medical System; we were a team that could be deployed to emergent situations and catastrophes.  This team is in a constant ready state to be sent if needed. (Government team) Onsite and remote Quality Assurance chart reviews for Medicaid and Medicare projects, HEDfS, CARA, HCC, Performance Physician reviews and other Quality Assurance projects.          Director of Nursing Services (Full-time)    April 2010   to   January 2011     Company Name   Ôºç   City  ,   State      Admissions screener, as well as the employee health department.  Ensured qualified employees and contractors provided patient care/safety and paraprofessional services in, accordance with applicable law and regulations and accepted standards of care, as well as Interim HealthCare policies and procedures.  Ensured that daily patient care and client services as well as related office activities were conducted in accordance with applicable 'law and regulation. Ensured patient care, safety and paraprofessional services were provided in accordance with acceptable standards of care and Interim HealthCare performance standards.  Ensured that Interim HealthCare policies and procedures are implemented and consistently followed. I had to supervise 50 field staff oversaw 130 clients, and individually case managed 35 clients, ranging from J year of age to 102 years of age.  Performed the functions for maintaining corporate compliance and also functioned as the safety supervisor for both patient and staff safety needs. I have accessed and completed reports through Quality Net, Quadra Med, and COPE.  Analyzed and identified trends from adverse-event reportings, and performed root cause analysis.  Held educational nursing in-services to develop and foster the staff about patient and staff safety initiatives.          Assistant Director of Nursing    July 2007   to   January 2008     Company Name   Ôºç   City  ,   State      ADON between 2Nursing communities (7 North- TBI unit, and the Behavioral Care Unit).  Responsibilities included, but not limited to the day-to-day running of the communities: Staffing, scheduling, supervising, and monitoring staff for the floors.  Responsible for completion of staffing exception reports, payroll issues, also for maintaining attendance records.  Completed the disciplinary processes toward staff. Maintained and monitored both personnel and non-personnel related costs to the floors.  Oversaw clinical staff members who provided services to the residents, ensured that programs provided training and continuing education to staff were in place.  Developed and reviewed policies and procedures appropriate to the needs of the units. Close contact with the staff and residents to provide quality care. Monitored unit budgets at the floor level.          Nurse Administrator/Registered Nurse/Day Charge Nurse/Day Nursing Supervisor/Orienter/Educator/Preceptor    January 2004   to   July 2007     Company Name   Ôºç   City  ,   State      Syracuse, NY 1/2004-7/2007 Nurse Administrator/Registered Nurse/Day Charge Nurse/Day Nursing Supervisor/Orienter/Educator/Preceptor  Provided          Education      Bachelor of Science   :   Nursing  ,   1999    Syracuse University          Syracuse University Bachelor of Science (Nursing) 1999        Master of Science   :   teaching certificate, Nursing      SUNY Syracuse          SUNY Syracuse Master of Science (Post Master's teaching certificate completed, Nursing - completed 46 credits)        Professional Affiliations    membership in: American Association of Managed Care Nurses, Medicaid Provider Identification Number- 03074935, and National Provider Identification Number-1477790020      Certifications    RN Registered Nurse American Association of Managed Care Nurses CAA CAT Registered Nurse Manager Registered Nurse/MDS Coordinator      Skills    Registered Nurse, Healthcare, Medicare, Clients, Quality Assurance, Staffing, Business Operations, Contracts, Operations, System Analysis, Workflow, Rn, Secretary, Assistant Director, Infection Control, Client Services, Root Cause Analysis, Medicaid, Audits, Cms, Content Management System, Federal Regulations, Qa, Budgets, Payroll, Scheduling, Training, Managed Care, Teaching   "
HEALTHCARE,"         BEHAVIORAL HEALTHCARE HELP LINE AND PSYCHIATRIC EMERGENCY TEAM SUPERVISOR       Professional Overview     Seasoned Licensed Clinical Social Worker dedicated to providing high quality, compassionate, and effective care in role of psychotherapist, educator, and manager.        License     LCS 18224¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†       Core Qualifications          Clinical acumen  Multicuturally competent psychotherapist  Clinical supervision  Client-centered care   Quality care focused  Service oriented  Committed to personal and professional growth      Strength based management style  Program development, design,¬†training  Quality review and process improvement  Rapport building  Contract, Criminal, Tort, Probate¬†law familiarity¬†¬†            Education          Glendale College of Law  City  ,   State                  University of Southern California  City  ,   State      Master of Social Work       Graduated with honors             California State University, Northridge  City  ,   State      Bachelor of Arts  :   Psychology     Graduated with honors, member of Psi Chi, Golden Key National Honor Society, Tau Alpha Epsilon Honor Society         Accomplishments     Clinical   Established and operated private practice for 10 years   Documentation   Documentation Influenced creation, design, and reporting fields of patient charting system  Created, implemented system of documentation that resulted in 95% quality assurance scores for several consecutive years   Quality   Standardized chart documentation  Developed telephonic, documentation, performance¬†indicators    ?Training   Wrote training manual and organized resource material  Developed curriculum, taught, and modeled desired skill/outcome  Provided electronic medical record navigation and documentation training ?   ¬†Marketing   Increased referrals via Physician Liaison Program, Elder Law attorneys, primary care physicians, psychiatry and addiction medicine providers, law enforcement, EAP providers, community    Workflow Planning   Implemented new work processes¬†which increased efficiencies and productivity        Computer Skills     Proficient: Epic, Word, Lotus, Interqual, NICE, Symposium, Foundations, AZZ cardfile   Familiar: Excel, PowerPoint, Visio        Experience     07/2002   -   Current     Company Name   -   City  ,   State    Behavioral Healthcare Help Line and Psychiatric Emergency Team Supervisor       Clinical supervisor of¬†24/7/365 psychiatric¬†crisis call center¬†and¬†psychiatric emergency team; interim supervisor to Utilization Management and Bed Finding departments within a large¬†care coordination center; hired, counseled, terminated staff; recorded, tracked, developed¬†performance indicators and performance¬†criteria for evaluations; wrote and updated protocols,¬†policy and procedures, quality review indicators, training manual, meeting minutes, business¬†reports; influenced development and re-design¬†of electronic charting and reporting fields; organized and led new hire, clinical,¬†Frequent Caller, computer, staff meetings/trainings, and¬†holiday, retirement, Social Work Month¬†celebrations;¬†performed web-based¬†in-service work stoppage¬†training to¬†physicians, managers¬†and successfully staffed the¬†crisis line for 48 consecutive¬†hours with no abandoned calls;¬†developed Frequent Caller treatment plan template for coordination and continuity of care; participated and presented¬†statistical data¬†at¬†regional Department Administrators and regional Southern California Quality Assurance meetings; implemented interdepartmental cross training which increased efficiencies, productivity, staff development, and morale; recorded, tracked, ensured¬†staff¬†license renewals, CEUs, mandated¬†organizational classes were completed by due dates; completed bi-monthly payroll and managed all leaves; completed staff scheduling every 6 weeks; decreased tardiness; responded to all IT concerns; reviewed, researched, responded to all critical incidents and complaints; developed work flows that decreased time members spent in non-plan EDs¬†with attention to high quality¬†care and cost containment; answered crisis calls when short staffed; and,¬†shared on-call responsibilities.         03/1998   -   07/2002     Company Name   -   City  ,   State    Licensed Clinical Social Worker/Care Coordinator       Performed biopsychosocial telephonic assessments, crisis intervention,¬†and/or consultation for members, employees, purchaser groups, Employee Assistance Professionals,  management, law enforcement, and emergency department physicians; determined appropriate levels of care; repatriated or case managed¬†members in non-plan hospitals; advocated for members needing psychiatric and/or addiction medicine treatment;¬†care coordinated with the member's treatment team; trained new staff;¬†worked collaboratively on interdepartmental team and developed work flows, procedures, and protocols that¬†increased efficiencies, productivity, role clarity; developed documentation standards;¬†influenced the creation and development¬†of departmental electronic database for charting case notes.        04/1996   -   03/1998     Company Name   -   City  ,   State    Senior Care Network, Clinical Social Worker       Field based case management for disabled adults with chronic mental illness and older adults with co-occurring disorders.¬†Completed¬†in-home assessments and monthly monitoring; client and family counseling, education, and community referrals. Per attorney request, evaluated, wrote report, testified in court (became expert witness) for probate conservatorship hearings; marketed and managed the Physician Liaison program; lead weekly Caregiver support group; underwrote long-term care insurance assessments and benefit determination evaluations; became community resource specialist.        05/1992   -   08/1996     Company Name   -   City  ,   State    Behavioral Science Faculty, Family Practice Residency Program       Social Work Associate in community medical clinic; interviewed prospective residents; developed curriculum, taught, and evaluated performance of Family Practice residents and medical students on the Substance Abuse and Psychiatry rotations; conducted lectures, presentations¬†in¬†class, ""Brown Bag lunches,"" and off-site meetings; set up internal and external training sites and ensured learning objectives were met; education was focused on¬†risk, substance abuse, and¬†biopsychosocial assessments, active listening, interviewing skills, DSM diagnoses while on rounds, during home visits, and co-led therapy sessions;¬†instilled confidence by demonstrating attunement to patient and self, assessment, treatment planning, rapport building¬†skills, and provided after visit summarization/feedback;¬†strengthened teamwork and resident and faculty relationships by incorporating team building activities into staff meetings;¬†liaison to residents¬†who needed psychiatric or health¬†services;¬†provided short/long term¬†individual, couple, family therapy on complicated cases and provided feedback to¬†the resident; and was a preceptor to other MSW students..          10/1991   -   10/2001     Company Name   -   City  ,   State    Psychotherapist       Individual, couple, family therapy with children, adolescents, adults, and older adults. Presenting problems were: depression, anxiety, panic attacks, insomnia, psychosis, explosive rage,¬†adoption,¬†foster care, grief and loss, truancy, trauma, self harm, substance abuse/addiction, gender dysphoria, domestic violence, homelessness,¬† parenting concerns, care giver burn-out, and school/work stress. Clientele: ethnically, culturally, racially, and socioeconomically diverse.         10/1990   -   10/1991     Company Name   -   City  ,   State    Employee Assistance Program/Mental Health Center, MSW Intern/Social Work Associate       Consultation provided to managers, employees, Human Resources regarding work place problems; Crisis Intervention, short and long-term therapy¬† provided to contract and company¬†employees, their families, and the community;¬†taught series of classes on Stress Management and Memory Retention. Featured speaker¬†at a¬†""Drugs in the Workplace"" seminar; and taught substance abuse related classes and lead couples group therapy with addicts and co-addicts in an outpatient chemical dependency recovery program. Clientele: racially, ethnically, culturally, and socioeconomically diverse.        09/1989   -   05/1990     Company Name   -   City  ,   State    MSW Intern       Direct services provided in community mental health setting: conducted biopsychosocial assessments; short and long term¬†individual, couple, family therapy; led group therapy with adults; provided crisis intervention, case management, community referrals. Client presenting problems were: child physical, emotional, sexual abuse/trauma,¬†and difficult transitions to foster care, depression, anxiety,¬†phobias, ¬†ADHD,¬†pervasive developmental disorders; teen truancy, gang activity,¬†pregnancy, and substance abuse/addiction; adults with parenting¬†problems; victims of domestic violence; unemployment; co-occurring disorders, grief and loss, panic attacks,¬†and¬†chronic mental illness. Clientele: ethnically, racially, culturally diverse; mostly low to middle income.        08/1987   -   08/1989     Company Name   -   City  ,   State    Resident Counselor       Provided individual, family, group therapy with homeless, run-a-way girls, 12-18 years old, many charged with crimes associated with substance abuse,¬†prostitution and gang activity; filed child abuse reports; provided telephonic crisis intervention; completed new resident intakes; general supervision of residents;¬†designed teen pregnancy¬†awareness program, taught life skills classes,¬†became a lead and trained and supervised staff.          Presentations     1990-1991: Taught classes in Stress Management and Memory Retention¬†to the community,¬†hospital¬†employees, and¬†EAP clients; speaker on Drugs in the Workplace for a large contracted employer.  ?1992-1996: The following lectures to Family Practice residents, medical students, and/or¬†attending physicians were conducted¬†in¬†class, during¬†hospital ""Brown Bag"" lunch breaks, or at off-site meetings:   Parenting 101  Suicide Risk Factors, Assessment, and Aftermath  Psychiatric Holds and Conservatorships  Eating Disorders and Treatment Options  Multicultural Approaches to Healthcare  My Patient is Non-Compliant... What Can I Do?¬†  The Cycle of Domestic Violence: Patient, Child, Perpetrator Effects  Oh No, it's Not Him/Her Again... Managing Countertransference  Malingering, Factious,¬†Psychosomatic Disorders  How to Manage Angry and Aggressive Patients  Signs and Symptoms of Child Abuse, Elder/Dependent Abuse?  Who, What, When, Where, and¬†Why¬†of Panic Attacks  Normal Childhood Fears  The Mental Status Exams  Is it ADD, ADHD, Anxiety, Depression, Mania?.... HELP!  How Do I¬†Screen for Drinking/DrugProblems?  Signs and Symptoms of Alcohol/Drug Intoxication and Withdrawal  Stages of Chemical Dependency  Causes and Treatment of Substance Abuse  Substance Abuse: Breaking Down the Walls of Denial  Alcoholics Anonymous and the 12-Steps  Stress Management   Death: Grief, Loss, and Depression... What's Normal?  Delirium, Depression, and Dementia, What's the Difference?¬†?  Assessments and Developmental Stages of Life  Who Can Help With What? (Community Resources)¬†  Rapport, Compliance, and Lawsuits¬†¬†¬†¬†        Volunteer Work      Orphanages in Mexico: built and repaired homes, planted gardens,¬†entertained children as mime,¬†provided¬†medical screenings, clothing and school supplies  Indian reservations in Arizona and New Mexico: built and repaired homes, provided food, clothing, child care,¬†for Navajo, Hopi, Cherokee Indians.  Camp leader for¬† children and adults with Down's syndrome, traumatic brain injuries, autism, deaf-blindness, and chronic mental illness.  Assisted adults with mild to moderate intellectual disabilities find employment and closely monitored¬†work performance.¬†¬†        Languages     Sign language     "
HEALTHCARE,"         MEDICAL SUPPORT ASSISTANT       Professional Summary    Detail-oriented and disciplined team player seeking a new role in a Supervisor position. Has 15+ years of experience in Military Healthcare to include 8+ years in Management.  Result-oriented personnel with specialized training and significant hands-on practical experience in a hospital setting. Proven ability to manage multiple responsibilities simultaneously, proactively resolve issues, and excel in fast-paced high-pressure settings. Key Qualifications Secret Security Clearance Clinical Management Leadership Communication Skills Operations Personnel Supervision/Training Team Building Networking Accountability Data Reporting Tracking/Analysis Critical Thinking Patient/Physician Relations Budgeting Record Maintenance Data Administration Time Management Risk Management       Education and Training     September 2016     Bachelor of Science  :   Health Care Administration    Kaplan University          Health Care Administration       May 2015     Associate of Science  :   Health Science    Kaplan University          Health Science       November 2014     Emergency Medical Technician - Basic   National Registry of Emergency Medical Technician                Professional Experience     07/2015   to   Current     Medical Support Assistant    Company Name   Ôºç   City  ,   State      In charge of processing inpatient and outpatient specialty consults and referrals through Computerized Patient Record System (CPRS); along with processing authorizations through Fee Basis Claims System (FBCS) and scheduling Veterans through VISTA Appointment Manager.  Pulls reports daily of specialty consults, sorting consults on spreadsheet to ensure proper data tracking, appointment tracking, and making follow-ups.  Works closely with Non-VA Care Coordinator Nurse and Veteran Affairs staff to ensure the fast and accurate coordination of care between the facilities of VA Medical Center and Non-VA Care providers.  Responsible for assisting patients, providers, and Non-VA facilities with referrals and setting up appointments.  Generates authorizations for Veteran services ensuring proper ICD-10, CPT, and DRG codes are being use as well as allocating appropriate funds for services Works with CBO and Health Administration Services to perform monthly audits on authorizations to ensure correct codes, data, and funding are being used.  Ensures Veterans are eligible and have opted into the Veteran's Choice-First program and uploads appropriate data information and medical documentation into Healthnet.  Communicates with Veterans, family members, providers, and Non-VA facilities in a professional, courteous, tactful and helpful manner.  Researches and follow-up on complaints or inquiries from providers, Non-VA facilities, and Veterans; Assists with the coordination to resolve any issue.         11/2005   to   06/2015     Healthcare Clinical Manager    Company Name   Ôºç   City  ,   State      Supervised over 40 personnel in a medical clinic and was dependable for their training, safety, welfare, and professional development; determine personnel requirement; conduct training programs.  Developed new standard operating procedures for the medical clinic and ensured all personnel were trained and qualified on all procedures, resulting in excellent care of patients.  Deployed a new way of tracking and ordering medications and medical supplies, improving the effectiveness of the medical supply department.  Monitored, managed, and controlled the budget for the ordering and restocking of medical supplies.  Assisted with technical and administrative management of medical treatment facilities under the supervision of a Physician and/or Physician's Assistant; enforced proper processing of clinic charge documents; ensured the timeliness and accuracy of all submitted information.  Coordinated the day-to-day operations of medical clinic with higher echelons of Medical Treatment Facilities; demonstrated support for clinic, divisional and medical center policies.  Coordinated communication between patient and internal and external providers; addressed patients and clinicians concerns, documented patients' encounters regarding clinical issues on appropriate forms, and provided clinical and administrative information to physicians when needed.  Enforce strict maintenance and accountability of 10 Field Litter Ambulances and six Medical Sets worth over $700,000.         08/2002   to   11/2005     HealthCare Specialist Team Leader    Company Name   Ôºç   City  ,   State      Directed services, taught and trained medical technicians, and performed as a Team Leader for 6 personnel.  Worked with foreign nationals to develop and maintain a field medical clinic in rural areas to provide medical assistance for those unable to obtain care.  Maintained accountability and serviceability for organizational equipment including six evacuation vehicles, communication equipment.  Provided Emergency medical treatment, limited primary care, force health protection and evacuation in a variety of operational and clinical settings from point of injury or illness through the levels of military healthcare.          Accomplishments      Basic Leadership Course, 218th Regiment (Leadership), Fort Jackson, SC * Advance Leadership Course, AC&S, Fort Sam Houston, TX * Army Field Sanitation Course, Fort Bragg, NC * Medical Terminology * First Aid Instructor * Sexual Harassment Assault Response Prevention Program and Equal Opportunity Programs.        Skills    administrative, Basic, budget, CPT, dependable, documentation, fast, forms, funds, ICD-10, Team Leader, medical assistance, Works, organizational, assisting patients, personnel, policies, primary care, requirement, safety, scheduling, sorting, spreadsheet, supervision, Technician, training programs, VISTA   "
HEALTHCARE,"         TEAM LEADER/ MACHINE OPERATOR       Career Overview     Dedicated and focused Administrative Support Specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Versatile Medial Assistant offering administrative experience in both corporate and non-profit office environments.       Core Strengths         Excel, Windows, Microsoft office, spreadsheet, power, Data Entry, Dos, multi office tasks, multi phone lines, BLS, PFT, injections, urinalysis, ECG, and leadership. Production Worker, Medical Assistant, Inspector, Quality Control, Customer Service, General Office, Patient Care, Phlebotomy, Team leader, Cash Handling, Call Center, Telemarketing, HI/Lo Driver.             Accomplishments     Patient Care   Delivered compassionate care that exceeded hospital requirements.  Successfully provided quality care to a number of patients in healthcare environment. Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed.         Work Experience     05/2012   to   01/2015     Team Leader/ Machine Operator    Company Name   Ôºç   City  ,   State      Earned a fast track promotion to team leader, oversaw production workloads, ensured that materials were properly loaded, coated, counted, and packaged accurately according to company procedures. Helped achieve company goals by supporting production workers. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity.Calibrated or adjusted equipment to ensure quality production using tools such as calipers and micrometers, Maintained logs, lists and files and promptly completed all necessary paperwork.Inspected finished products for quality and adherence to customer specifications.Monitored and adjusted production processes or equipment for quality and productivity. ¬†        03/2004   to   08/2010     Home Healthcare Provider    Company Name   Ôºç   City  ,   State      ADLs, exhibited compassionate care and communication with regard to issues of death and dying.  Administered simple range of motion exercises. Comforted patients and provided them with reassurance and encouragement. ¬†        07/2008   to   04/2010     Home Healthcare Provider    Company Name   Ôºç   City  ,   State      Completed and submitted clinical documentation in accordance with agency guidelines.Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.Observed and documented patient status and reported patient complaints to the case manager.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Facilitated games and other activities to engage clients.Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment. ¬†        04/2007   to   04/2009     Medical Assistant    Company Name   Ôºç   City  ,   State      Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Kept facility stocked with necessary supplies, equipment and instruments.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Designed electronic file systems and maintained electronic and paper files. ¬†        10/2000   to   12/2003     Administrative Assistant    Company Name   Ôºç   City  ,   State      Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Handled all media and public relations inquiries.Served as central point of contact for all outside vendors needing to gain access to the building.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Managed daily office operations and maintenance of equipment. ¬†         Educational Background     2014     Associate of Science  :   Business Management    Henry Ford  Community College   Ôºç   City  ,   State  ,   Wayne      Office Administration coursework, coursework in Human Resource, Microsoft Office Applications, Management and Business Administration ¬†        2005     Diploma  :   Medical Assistant    Lawton School   Ôºç   City  ,   State  ,   Oakland     Coursework in Anatomy, Physiology and Health Assessments, Medical Assistant, Medical Receptionist, Medical Billing, Medical Records and Assisting minor surgery.         Certifications    Certificate, Lawton school, MI BLS Medical Assistant HHA      Skills     Customer Service, Receptionist, Retail Sales, Administrative Assistant, Correspondence, Medical Assistant, Training, Clients,  sanitation, Billing, Bookkeeping, Medical Records, Std counseling, Business Management, Cash Handling, Data Entry, Dos, Excel, General Office, Mental Health, Microsoft Office, Multi Phone,  Phlebotomy, Quality Control, and Telemarketing.    "
HEALTHCARE,"         ADMINISTRATIVE ASSISTANT           Summary    Performance-focused leader eager to offer dynamic customer service / administrative assistance, business support, data / recordkeeping, and client relations talents toward maximizing your success within a growth-oriented role. ADMINISTRATIVE OPERATIONS * ACCOUNT MANAGEMENT * DATA / RECORDKEEPING * BILLING / INVOICES * CUSTOMER SERVICE APPOINTMENT SCHEDULING * SUPPLIES ORDERING * INVENTORY CONTROL * WORK PRIORITIZATION * BUSINESS BOOKKEEPING REGULATORY COMPLIANCE * MULTI-LINE TELEPHONE MANAGEMENT * PROCESS IMPROVEMENT * STRATEGIC ANALYSIS / PLANS Integral team player who plans, prioritizes, and completes tasks within fast-paced environments. Excellent communicator who seamlessly interfaces among executives, business peers, and customers. Solutions-focused professional who offers a quick-learning nature to succeed in diverse business areas. Ambitious self-starter who expertly handles confidential responsibilities while maintaining quality service. I am seeking a Customer Care Professional role, and am submitting my resume for your review. I am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your objectives. I can offer cross-functional experience in Customer Service/ Administrative Operations, Account Management, Data / Recordkeeping, Business Bookkeeping, Billing / Invoices, Supplies Ordering, and Inventory Control, and am well-versed with Customer Service, Workflow Prioritization, Strategic Analysis / Planning, Process Improvement, and Regulatory Compliance, among other areas. To complement my background, please note that I attained a Medical Assistant Certificate from Ross Medical Education Center and am certified in CPR / BLS by the American Red Cross. Most recently, as an Customer Care / Administrative Assistant with Rollizo's Information Technology Services (RITS), I expertly performed all forward-thinking business tasks, including scheduling client meetings, cost-effectively managing office and supply inventories, handling billing and data management, and providing operational support.  As this is just a sampling of my job history, please refer to my enclosed resume for additional experience. You will find me strict and self-disciplined enough to follow precisely all company policies, and to be a solutions-driven professional who can demonstrate a track record of organizing complex business initiatives, defining key priorities, and meeting targeted goals.  In addition, I can plan, coordinate, and complete high-level projects within fast-paced, deadline-oriented environments while streamlining processes to increase overall productivity, efficiency, and quality of end results.  For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your company.           Personal Information    I look forward to hearing from you, and thank you in advance for your careful consideration.
Sincerely,
Tina L. Gayden      Skills    administrative support, bookkeeping, counseling, CPR, clientele, client, clients, customer service, data entry, data management, Email, image, Internet Applications, managing, meetings, mentoring, Microsoft Office, office, quality, scheduling      Additional Information      I look forward to hearing from you, and thank you in advance for your careful consideration.
Sincerely,
Tina L. Gayden        Experience      Administrative Assistant    January 2012   to   January 2013     Company Name   Ôºç   City  ,   State      Utilized broad scope of industry knowledge and dynamic customer service and administrative support acumen toward performing forward-thinking business tasks, including scheduling client meetings, cost-effectively managing office and supply inventories, handling tense client related issues and data management, and providing operational support.          Advocate / Medical Assistant    January 2010   to   January 2011     Company Name   Ôºç   City  ,   State      Strategically steered confidential patient pregnancy testing services, including objectively counseling and mentoring clients per individual needs, as well as accurately maintaining all client records and medical files.  Optimized operations efficiency by performing key data entry, bookkeeping, and appointment scheduling.          Home Healthcare Aide    January 2007   to   January 2012     Company Name   Ôºç   City  ,   State      Cultivated a high-quality business image with superior services by exceeding home healthcare standards, including completing errands and transporting clients to appointments, as well as performing housekeeping.          Home Healthcare Aide    January 2007   to   January 2008     Company Name   Ôºç   City  ,   State      Played a vital role in performing routine housekeeping duties (e.g.  washing dishes / clothes, making beds) for diverse clientele, including participating in frequent grocery shopping excursions per individual client needs.          Education      Medical Assistant Certificate	ROSS MEDICAL EDUCATION CENTER
CPR / BLS Certification - American Red Cross
Microsoft Office * Email / Internet Applications               "
HEALTHCARE,"         CORPORATE REGIONAL  RECRUITER       Summary     Highly driven Recruiter who maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing results quickly for clients.        Highlights           Recruiting and selection techniques  Proficient communicator  Fluent in  Spanish        Practiced in HRIS technologies            iCIMS Applicant Tracking software  Talent assessments  Hiring recommendations            Experience      Corporate Regional  Recruiter     06/2015   to   Current      Company Name   City  ,   State      Responsible for screening, interviewing and referring the most qualified applicants to hiring managers.  Works with Talent Acquisition Specialist to effectively market open positions positively as ""opportunities"" while providing applicants with a realistic job preview; presents Bethesda as a premier provider of services.  Establishes, cultivates and maintains ongoing relationships with management in order to understand recruitment needs and identify skills needed for vacancies.  Attends departmental staff and other meetings as requested to acquire substantial knowledge about department's business objectives, goals, operations and work culture.  Conducts daily calls with potential candidates to build pipeline of applicants to meet common and unique staffing needs; updates candidates on the hiring process and ensures a smooth transition post-hire.  Partners with Regional HR Director, Talent Acquisition Specialist and regional management to develop and implement the regional recruitment plan.  Manages established selection process to include initial interviewing to screen for basic qualifications.  Collects data and statistics for use in designing recruitment plans and measuring the effectiveness of various recruitment efforts.         Healthcare Recruiter     02/2014   to   06/2015      Company Name   City  ,   State      Develop a measurable strategic plan for recruitment that reflects the market analysis, seasonal trends, volume of business and sales activity within a given market.  Actively sources candidates using multiple sources, strategies, and methods, Performs strategic recruitment and marketing activities, including resume mining, job fairs and professional networking events.  Performs prescreening and interviewing for field employees.  Enters all new applicant information in the computer system.  Conducts new hire process,  Reviews and verifies all new hire documentation and credentials; verifies references, completes criminal background check and drug test processes.  Makes hiring decisions for field employees.  Fill open orders.  Audit facility compliance to ensure candidates can attend facility orientations.  Post job descriptions to appropriate posting sites.  Attend Weekly staffing meetings.  Complete weekly reports for staffing.  Adhere to policies and procedures.  Meets or exceeds Recruiter benchmarks.  Performs other duties as assigned.         National Physician Recruiter     02/2012   to   11/2014      Company Name   City  ,   State      Made cold calls to develop relationships with potential providers.  Contacted current providers to grow existing relationships and pursued referrals.  Engaged with current  and potential providers with the objective being to assess their current situation and facilitate a match between them and one of our clients.  Ensured that potential candidates met quality metrics by asking qualifying questions and following up on any discrepancies.  Presented qualified providers to account executives and business development representatives.  Negotiated rates and expenses as required.  Sourced providers via resume databases and network sites.  Wrote provider agreements and exhibits as necessary.  Followed up with any accepted providers while on client engagements to ensure satisfaction.  Promptly escalated any and all candidate issues to the account executive or business development representative.  Actively managed an ever expanding portfolio of providers.  Ensured all data is inputted into the company sales force account as it occurs.  Prepared to consult with account executives, business development representatives and management regarding all provider activities.         National Healthcare Recruiter     08/2011   to   02/2012      Company Name   City  ,   State      Sourced healthcare professionals for travel and contract assignments.  Qualified candidates based on  client requirements.  Maintaining pipelines to passive candidates.  Make 60-100 daily outbound calls and emails to potential candidates.  Customer relationship development and management.  Demonstrated problem solving and closing abilities.  Personnel management and schedule organization for external employees.  Managed correspondence between healthcare professionals and Agency.  Completed profile and credentialing for candidate submittals in the absence of Recruitment Coordinator.         Recruiter     07/2009   to   08/2011      Company Name   City  ,   State      Developed and executed recruiting plans.  Networked through industry contacts, association memberships, trade groups and employees.  Coordinated and implemented college recruiting initiatives.  Work with hiring managers on recruiting planning meetings.  Created job descriptions.  Participated in the creation of a recruiting and interviewing plan for each open position.  Efficiently and effectively fill open positions.  Conducted regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.  Developed a pool of qualified candidates in advance of need.  Built networks to find qualified passive candidates.  Posted openings in newspaper advertisements, with professional organizations, and in other position appropriate venues.  Utilized the Internet for recruitment.  Located and documented where to find ideal candidates.  Aided public relations in establishing a recognizable ""employer of choice"" reputation for the company, both internally and externally.  Communicated with managers and employees regularly to establish rapport, gauge morale, and source new candidate leads.  Created contacts within industry.  Attended local professional meetings and membership development meetings.  Maintained regular contact with possible future candidates.  Maintain all pertinent applicant and interview data in the Human Resources Information System (HRIS).  Assisted in performing reference and background checks for potential employees.  Assisted in writing and forwarding rejection letters.  Assisted in interviewing and selecting employee's onsite.  Assisted in preparing and sending offer packages.  Assisted in preparing and sending new employee orientation packages.         Admissions Recruiter     12/2005   to   07/2009      Company Name   City  ,   State      Recruited, trained, coached, and managed members of the admissions team.  Managed lead flow and distribution.  Established, monitored, and met goals for program enrollments.  Worked collaboratively with all college staff and faculty.  Contributed to the process and implementation of strategic planning.  Kept abreast of trends that impacted recruitment efforts.  Organized and conducted open house events for prospective students.  Interviewed prospective students via telephone and personal interviews.  processed student enrollments and maintained database system to track prospective students and     enrollments.  Created and managed marketing materials to recruit new students and retain current students.         Education      B.A  :   Sociology   08/1998     Portland State University   City  ,   State      Sociology       Languages    Bilingual in Spanish      Skills    premier, advertisements, Agency, basic, business development, Closing, Corporate Communications, client, clients, databases, database, designing, documentation, hiring, HRIS, Human Resources, HR, letters, Director, market analysis, Marketing Strategies, marketing, Market, marketing materials, Media Relations, meetings, Works, network, networking, networks, newspaper, Personnel management, policies, Presentation Skills, problem solving, processes, public relations, quality, rapport, Recruitment, recruiting, Recruiter, Selling, Sales, Sales Planning, Spanish, staffing, statistics, strategic, strategic planning, telephone, Territory Management, unique   "
HEALTHCARE,"         MEDICAL RECORD TECHNICIAN         Professional Summary    A Healthcare Administration Professional combining higher education (B.A, M.H.A.) with a history of building strong alliances and partnerships with business professionals, patients, medical personnel (physicians, nurses, allied health), families, and community members to steer operational projects, meet long/short term healthcare/business objectives, architect process improvements, ensure regulatory/HIPAA compliance and position the healthcare operation as the provider of choice/ Electronic Medical Record and Health Information Management/. Member: American College of Healthcare Executives Builds Instant Rapport and Relationships with Patients/Healthcare Professionals Negotiates Mutually Beneficial Solutions Diplomatic Communicator  Exceeds Healthcare/Business Objectives Sources Cost-Effective Solutions Process Improvement Compliant with HIPAA/Organizational Guidelines Ambitious and Dedicated Project and Program Management] Exceptional and Creative Problem Solving Skills Built loyal business relationships with patients, colleagues, physicians, families, and allied healthcare professionals across a premier fast-paced medical/healthcare facility while administering and maintaining healthcare records, organizing patient schedules, steering projects/programs, architecting improvements to business/healthcare operations, mitigating costs, maximizing compliance levels, and partnering with physicians and colleagues to share best practices and meet organizational objectives. Data analysis of multiple projects within a system. Ability to work under pressure and balance many competing priorities. Maintain quality control and provided leadership oversight of patient safety. Strong knowledge of Electronic Medical Records(EMR) system. Develop project plans and identify key issues, Identifies data needs and requirements proactively along with implement project solutions that meet productivity, quality and client-satisfaction goals. Maintained Confidentiality, Sensitivity, Accuracy, and Compliance with Organizational and HIPAA Regulations while managing patient, organizational, and healthcare information and entering, updating, and validating records. Improved the Overall Patient Experience while providing superior patient care and serving as a primary point of contact to positively impact patients, families, community referrals, and visitors. Communicated with Patients and Families, Physicians, and Colleagues in a diplomatic, caring, and empathetic manner to provide emotional support, answer questions, resolve issues concerning the administrative coordination of their care, and ensure high levels of patient satisfaction. Identified Roadblocks to Architect Innovative Performance Improvements charged with resolving issues, increasing efficiency/effectiveness, enhancing business operations, meeting long/short term objectives, optimizing the quality of patient care, boosting fiscal revenues, and maximizing compliance levels. Assigned and Prioritized Patient Care Services, Procedures, and Appointments to meet aggressive simultaneous objectives while also ensuring patients have time for rest and family visitation. Provided Administrative/Office/Accounting Support. Organized files and records, prepared invoices, agendas, and expense reports, created presentations, authored correspondence letters/memoranda, and ordered supplies. Managed, Allocated, and Forecasted Inventory Levels, monitored equipment/supplies, and scheduled maintenance/repairs to ensure uninterrupted operations and the completion of complex projects/programs within aggressive deadlines. Empowered Junior Staff Members to Meet both Individual and Team Goals by providing both training and positive and consultative leadership. Answered questions, resolved staff/operational issues, and shared best practices.      Skills                    Work History      Medical Record Technician  ,     10/2014
                            to   Current     Company Name   ‚Äì   City  ,
                          State      Healthcare Information Management Processes request for release of confidential information for all purposes.  Analyzes complex data for completeness and accuracy.  Performs specialized and diversified clerical duties associated with medical records procedures.  Adheres to internal controls and reporting structure.  Collect, Analyze and report data related to the quality of health information including its adequacy completeness and accuracy.  Analyzes, interprets and investigates complex documentation compliance issues.  Distributes and release information in an efficient manner of time in order to improve health outcomes and quality of service Maintain Regulatory compliance such as (HIPPA)  and monitors quality of releasing Health Information Ensures customer service satisfaction and builds high level of leadership for business operations.           HEALTHCARE UNIT COORDINATOR  ,     01/2012
                            to   03/2014     Company Name   ‚Äì   City  ,
                          State      UNIT 1.         Voluenteer FLoor Host  ,     01/2010
                            to   01/2012     Company Name   ‚Äì   City  ,
                          State      Demonstrated compassion, respect, leadership, expertise, and dignity while interacting with patients, families, physicians, and colleagues of diverse cultural/socio-economic backgrounds and beliefs; aggregated and organized patient data with sensitivity and confidentiality, distributed patient mail, communicated healthcare standards and organizational protocols, and resolved roadblocks.  Implement quality improvement activities to increase patient satisfaction.  Creates, manages and analyzes complex databases.  Ensure quality and timely execution of project deliverables effectively within the organization.  Establishes practices that meet or exceed customer expectations and fosters a ""customer focused"" environment.  Maintained Accurate Documentation/Records in compliance with organizational/government guidelines.  Upheld the Philosophies/Objectives of Patient Care while both participating in department process improvement activities and accelerating professional knowledge/development.         Healthcare Unit Coordinator  ,     06/2012
                            to   03/2014     Company Name   ‚Äì   City  ,
                          State      Composed and drafted all outgoing correspondence and reports for managers.  Oversaw inventory and office supply purchases.  Reduced overhead by taking on more responsibility with creative and administrative projects.  Managed executive calendar and coordinated weekly project team meetings.  Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.  Strategically planned methods to achieve operational goals and targets.  Continually maintained and improved the company's reputation and positive image in the markets served.  Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.  Introduced, negotiated and implemented new projects to expand scope of engagement.  Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.  Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.  Identified process improvements in the day-to-day functioning of the department.  Closely collaborated with management team to make necessary improvements and satisfy resident needs.  Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.  Participated in facility surveys and inspections made by authorized governmental agencies.  Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident.  Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.  Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.  Created and maintained computerized record management systems to record and process data and generate reports.         Education      M.H.A.MASTERS  :   HEALTHCARE ADMINISTRATION  ,
                          2014     The University of Phoenix   -   City  ,
                              State    HEALTHCARE ADMINISTRATION       B.S  :               BACHELOR OF SCIENCE  :   BUSINESS ADMINISTRATION  ,
                          1 2008     Dallas Baptist University   -         BUSINESS ADMINISTRATION       Certifications    CPR Certified, First Aid Certified, and Six Sigma Certified-Black and Green Belt (ExpertRating.com) Strong Analytical and Effective Communication, Excellent Verbal, Written and Interpersonal Skills, Professional Handling of exposure to confidential/Sensitive Information, Proficient in Spreadsheet, Word Processing and Presentation Software, Maintain positive and supportive attitude and demeanor      Skills    business operations, clerical, com, Interpersonal Skills, CPR Certified, customer service, databases, Documentation, First Aid, government, leadership, Access, Excel, mail, Microsoft Office, Outlook, PowerPoint, Word, monitors, organizational, process improvement, Processes, protocols, quality, quality improvement, reporting, Six Sigma, Spreadsheet, Word Processing, Written   "
HEALTHCARE,"         CHIEF EXECUTIVE OFFICER       Summary     Award-winning executive and marketing professional experienced in high-volume, multi-unit, retail and business operations in the pharmaceutical, financial services, and food and beverage industries. Demonstrated expertise in brand development, territory management, sales operations, product launches, recruiting, and business development. Skilled in utilizing technology as a tool to improve organizational efficiency. Desires a high-level marketing position in a professional corporate environment.       Highlights          Brand Development  Project Management  Relationship Management      Training & Development   Sales Operations  Merchandising            Accomplishments      Increased annual sales to nearly $5.7 million through strategic marketing & sales campaigns.  Launched aggressive growth plans that helped increase customer base from 0 to 15,000 customers.   Created strategies to develop and expand existing customer sales, which resulted in a 200% sales growth in less than 12 months.  Grew a targeted newsletter subscriber list from 0 to 6,000 members in just 12 months.   Earned the Winner's Circle Award in 2008.        Experience     10/2008   to   Current     Chief Executive Officer    Company Name   Ôºç   City  ,   State      Developed and launched Greenie Tots ,a full-line of children's entrees, currently sold in mass retail including Whole Foods, Giant Eagle, Safeway , and independent grocery stores across the United States.  Headed online/retail marketing campaigns to drive traffic and business to our online website and into our retail stores.  Hired & trained all new brand ambassadors that marketed and sold the Greenie Tots brand to consumers & retail outlets.  Managed production setup and distribution with the largest national natural products distributer UNFI.  Developed company wide incentive performance plan which motivated staff and resulted in a 70% increase in sales.  Rolled out integrated advertising campaign across multiple media channels  Increased profits by 60% in one year through restructure of business line.         08/2003   to   03/2013     Healthcare Management Representative 2    Company Name   Ôºç   City  ,   State      Responsible for a portfolio of billion dollar revenue medications including Lipitor¬Æ, Viagra¬Æ, Celebrex¬Æ, Lyrica¬Æ, Chantix¬Æ, Toviaz¬Æ, and Premarin¬Æ to increase market base and change physician prescribing habits.  Increased sales in Fort Lauderdale, FL  territory by 67% reaching territory sales of $5.7 million   Developed and maintained networks/partnerships with external partners such as physicians, hospitals, community advocacy groups, pharmacies, and corporate employers.  Assisted District Manager with the development and leadership for district strategy for product launches, sales initiatives, and team motivational activities.  Developed strategic pharmacy initiatives to foster customer relationships and positive formulary acceptance.  Successfully launched Toviaz¬Æ , Lyrica¬Æ, & Exubera¬Æ by prospecting, tar.         01/2002   to   08/2002     National Healthcare Operations Intern    Company Name   Ôºç   City  ,   State      Developed and maintained monthly expense budget reports for entire Managed Care sales force (NHO)  to evaluate budget spending & allocation of resources.  Utilized Sherlock NHO software to analyze formulary status for the Cluster and created reports to emphasize formulary growth & decline.  Developed & spearheaded a community health fair targeted at the Hispanic community in Harlem, NY to educate indigent patients on improving their health.  Collaborated with external partners including City of New York, Veritas, Local churches, & Media (Radio, Newspaper, &Television).  Spearheaded the design, development, and implementation of branding the Manage Care division of Pfizer by developing a logo that represented the team.  Managed outside advertising agency and directed internal focus panels to insure the logo represented the cluster          05/2001   to   08/2001     Finance Intern    Company Name   Ôºç   City  ,   State      Maintained partnerships with external customers such as school institutions, businesses, and Bank of America customers.  Developed and maintained a customer database with current, client investment positions and future investment goals.  Created visual tools to assist the VP in presenting to external partners.  Recruited and trained new intern hires on the Banc of America policies and procedures.         10/1999   to   12/2000     Customer Development Intern    Company Name   Ôºç   City  ,   State      Analyzed and developed industry reports using Information Resources Inc, for the Marketing and Sales department to track current product sales against previous sales performance.  Developed a database system to track the positioning and sales of the newly launched product Rick's Spiked Lemonade.  Designed a tool to measure performance against competitive products in the categories of Wine Coolers, Beer, and Mixers.  Developed presentations and presented to the marketing and sales VP's  the areas were our products could be better positioned in the retail market and the current retail areas for growth.          Education     August 2003     MBA  :   Business Administration    Florida A&M University   Ôºç   City  ,   State             August 2003     BS  :   Business Administration    Florida A&M University   Ôºç   City  ,   State              Professional Affiliations     Member, A Better Chance (Alumni)  Member, National Black MBA Association  Member, Southern Florida Minority Supplier Development Council       Skills     Microsoft Office (Excel, Power Point, and Access expertise), Internet, PC/MAC software proficiency,  Microsoft Project, Information Resources Inc, Database, CUE, Quick Books    "
HEALTHCARE,"         IMPACT             Highlights        Level-headed under pressure
*65 wpm
*Microsoft Office efficient
*Kind              Experience      Impact    October 2014   to   February 2015     Company Name   Ôºç   City  ,   State      Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.  Prevented store losses using awareness, attention to detail and integrity.  Worked as a team member performing cashier duties, product assistance and cleaning.  Expressed appreciation and invited customers to return to the store.  Assisted customers with store and product complaints.  Guaranteed positive customer experiences and resolved customer complaints.  Recommended, selected and helped locate merchandise based on customer needs and desires.  Informed customers about sales and promotions in a friendly and engaging manner.  Stocked and rotated inventory regularly.  Organized the store by returning all merchandise to its proper place.  Replenished merchandise shelves with items from the stockroom to ensure product availability for customers.  Listened to customer needs and preferences to provide accurate advice.  Maintained visually appealing and effective displays for the entire store while also keeping the showroom clean and maintained neat and orderly product displays.  Retrieved alternate items and sizes on request.  Built customer confidence by actively listening to their concerns and giving appropriate feedback.  Delivered excellent customer service by greeting and immediately assisting each customer.          Healthcare Specialist/Combat Medic    March 2013   to   December 2015     Company Name   Ôºç   City  ,   State      Provided life support services during medical emergencies on scene and en route to the hospital.  Maintained a state of readiness and alertness for all assignments.  Collected pertinent information from the patient, family and friends, medical records and prescriptions.  Rapidly assessed whether life threatening criteria was present and took immediate action.  Initiated plans of care based on patient assessments.  Completed all mandatory education and training classes.  Interacted with patients, families, hospital staff and the general public.  Evaluated patient care procedural changes for effectiveness.  Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.  Effective decision-maker in high-pressure environments.  Frequently commended for maintaining the safety, respect and dignity of residents.  Provided treatment within scope of practice as defined by state law.  Coordinated with doctors and registered nurses to develop care plans for patients.  Recorded patients' medical history, vital statistics and test results in medical records.  Patrolled areas and allowed restricted area access for authorized personnel.  Ensured proper care for victims of domestic violence who presented to urgent care clinic.  Educated patients about their treatments.  Instructed patients and family members on proper discharge care.  Tested patients' blood glucose levels.  Evaluated terrain and recorded topographical information.          Crew Member    February 2015   to   April 2015     Company Name   Ôºç   City  ,   State      Greeted all customers, recorded correct orders and performed cashiering duties including organizing register supplies.  Effectively handled customer complaints and special requests, assessed customer needs and responded to questions, and worked with customer to resolve issues.  Provided prompt, efficient, friendly, and quality service at all times.  Accurately balanced cash register at all times.  Cleaned restrooms, including scrubbing sinks, toilets, counter-tops and mirrors.  Uncased new merchandise.  Maintained a positive working relationship with fellow staff and management.  Cleaned and straightened work area.  Gathered and emptied trash and replaced liners  Greeted all customers, recorded correct orders and performed cashiering duties.  Bagged merchandise by following standard procedures.          Hostess    January 2016       Company Name   Ôºç   City  ,   State      Assisted co-workers in serving customers  Cleaned bars, work areas, and tables  Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash  Gave suggestions on menu items and info on menu items in regards to customer's individual taste and any allergy concerns, and thanked customers  Informed patrons of establishment specialties and features  Greeted guests and sat them at tables or in waiting areas  Inspected dining and serving areas to ensure cleanliness and proper setup  Located items requested by customers  Communicated with customers regarding orders, comments, and complaints  Observed diners to anticipate any additional needs and respond to requests  Provided guests with menus  Removed trays and stacked dishes for return to kitchen  Responded to resident or guest complaints regarding food or service  Answered questions about menu selections and made recommendations when requested.  Skillfully anticipated and addressed guests' service needs.  Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.  Continually kept carpets and floor clear of debris.  Maintained a professional tone at all times, including during peak rush hours.  Received frequent customer compliments for going above and beyond normal duties.  Facilitated prompt and accurate seating and service of all guests.  Recorded guest comments or complaints, referring customers to managers as necessary.          Education      High School Diploma   :     May 2013    Jonesboro High School   Ôºç   City  ,   State      AFJROTC Drill Team Commander and Logistics Personnel
*Orchestra
*Administrative Office Aide
*Chess Club        Certifications    CPR Certified
*Always willing to learn something new      Skills    Administrative, ambulance, Basic, CPR Certified, first aid, inventory, life support, Logistics, Microsoft Office, Office, Personnel, Fast learner, sales, statistics, tables, 65 wpm   "
HEALTHCARE,"         ADVISOR       Summary     Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.        Skills          High customer service standards  Call center management experience   Proficient in customer account software        Strong problem solving ability  Conflict resolution proficiency‚Äã  Customer Relationship Management software (CRM)            Accomplishments     Promoted to Call Center Manager in 2002.       Experience      Advisor   02/2007   to   08/2016     Company Name   City  ,   State      Supervise a team of over 10 employees  Make adjustments on customer accounts as needed  Assist itune customers by adding or deleting services and products  As an adviser I am the customer's first point of contact representing Apple  Support many popular products like iPhones, iPads, MacBooks, and desktop Macs ¬†¬†         Healthcare Representative   08/2005   to   02/2007     Company Name   City  ,   State      Looked up members charts to give lab results apon request.¬†  Assisted Members with appointments, referrals and tranferring to a nurse.  Maintained 100% compliance with all hospital and government regulations (HIPPA).   Confirmed and updated personal information every call to make sure Kaiser member accounts where up to date.         Billing Specialist Supervisor   04/2001   to   08/2005     Company Name   City  ,   State      Supervised 10- 15 call center employees   Provided employee training as needed¬†to my teamAssisted¬†Comcast¬†customers with billing inquiries and disputesImplemented employee incentives to keep up employee morale          Education and Training      Bachelor of Arts  :   Business Management   2017       University of Phoenix    Business Management Rancho Cordova, Ca, USA        Skills    Professional, friendly, compassionate,¬†active listener who processes the ability to¬†Multi-task   "
HEALTHCARE,"         PROJECT COORDINATOR           Professional Summary    To be part of a world class organization where I can utilize my experience and knowledge gained e*ciently and help the organization realize its goals and objectives by focusing on optimum operational management and leadership activities.      Core Qualifications          Medicine and Dentistry          Critical Thinking  Judgment and Decision Making          Medical terminology  Time Management          Active Learning  Quality Control Analysis          Multitasking  HIPAA          E-health records, MS-o*ce and other o*ce tools              Experience      Project Coordinator    June 2015   to   December 2015     Company Name   Ôºç   City  ,   State      Roles and responsibilities: Maintained project assets, communications and related database(s).  Maintained scheduling and event calendars.  Performed payroll functions, such as maintaining timekeeping information and processing and submitting payroll.  Review and report the project's budget and finances.  Collected information and made judgments through observation, interviews, and the review of documents.  Applied systematic sampling techniques to ensure the accuracy, completeness, precision, and representativeness of samples selected for surveys.  Collaborated with economic development planners to decide on the implementation of proposed development policies, plans, and programs based on culturally institutionalized barriers and facilitating circumstances.  Conducted participatory action research in communities and organizations to assess how work is done and to design work systems, technologies, and environments.  Build and use text-based database management systems to support the analysis of detailed firsthand observational records or ""field notes."".          Healthcare Administrator    January 2013   to   December 2013     Company Name          Roles and responsibilities: Established work schedules and assignments for sta*, according to workload, space and equipment availability.  Conducted fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.  Maintained awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.  Monitored the use of diagnostic services, inpatient beds, facilities, and sta* to ensure e*ective use of resources and assess the need for additional sta*, equipment, and services.  Introduced E-Health records to the organization Developed and maintained computerized record management systems to store and process data such as personnel activities and information, and to produce reports.  Prepared activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.  Managed the changes in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.  Developed and implemented medical programs or health services that promote research, rehabilitation, and community health.          Student Intern    October 2011   to   November 2012     Company Name   Ôºç   City  ,   State      Roles and responsibilities: Examined teeth, gums, and related tissues, using dental instruments, x-rays, or other diagnostic equipment, to evaluate dental health, diagnose diseases or abnormalities, and plan appropriate treatments.  Completed and maintained accurate records or reports regarding the patients' histories and progress, services provided, or other required information.  Advised or instructed patients regarding preventive dental care, the causes and treatment of dental problems, or oral health care services.  Treated exposure of pulp by pulp capping, removal of pulp from pulp chamber, or root canal, using dental instruments.  Prescribed antibiotics or other medications.  Designed prosthodontic appliances, such as space maintainers, bridges, or dentures, or write fabrication instructions or prescriptions for denturists or dental technicians.  Fill pulp chamber and canal with endodontic materials.  Evaluated dental needs to determine changes or trends in patterns of dental disease.  Applied fluoride or sealants to teeth.  Managed business, employing and supervising sta* and handling paperwork and insurance claims.  Plan, organize, or maintain dental health programs.  Participated in case conferences or sta* meetings.          Education      Master's   :   Healthcare Administration  ,   Dec 2015    Oklahoma State University   Ôºç   City  ,   State      Healthcare Administration 3.79        Bachelor of Dental Surgery (BDS)   :     Nov 2012    SRM Dental College   Ôºç   City  ,   State  ,   India    72        Skills    accounting, bridges, budgets, budget, oral, community health, conferences, Critical Thinking, data processing, database, database management, Decision Making, delivery, Dentistry, financing, financial reporting, focus, government regulations, insurance, notes, materials, Medical terminology, meetings, Multitasking, payroll, personnel, policies, progress, quality, Quality Control, rehabilitation, research, scheduling, supervising, surveys, Time Management, x-rays   "
HEALTHCARE,"         OFFICE MANAGER/MANAGING DIRECTOR       Professional Summary    Innovative, customer-oriented healthcare administrator with background in managed, ambulatory and long-term care. Strong background in quality assurance, claims analysis and management principles and practices. Seeking a leadership role within an integrated delivery system.      Skills          Strong p resentation skills   Accomplished leader  Patient evaluation/intervention  Professional bedside manner      Adept at prioritizing/managing deadlines   Patient-focused care   Trained in pre- and post-surgical care  Competent in physical assessments  Minor surgery assistance awareness            Work History      Office Manager/Managing Director     02/2014
                                to   Current      Company Name   ‚Äì   City  ,
                              State      Overseeing entire clinical department and ensuring physician orders are followed     through as requested Overseeing all of the office staff and the daily operations of the company Day to day problem solving for all departments in the office, as well as taking  problematic phone calls for all departments Hiring and training new office staff Hiring and training new doctors and physician assistants, completing all the  necessary paperwork Enrolling doctors and PAs with Medicare and malpractice insurance Setting up new employees with Practice Fusion and Payroll Communicating with doctors and physician assistants on a daily basis to ensure  the day is running smoothly and resolving any issues they may have Marketing to home health companies to Company payroll Quality Assurance.         quality assurance     04/2013
                                to   02/2014      Company Name   ‚Äì   City  ,
                              State      Liaising with patients, nurses, doctors, pharmacists and various medical    personnel on a daily basis to provide the utmost service to all involved in patient   care.  Follow up with patients, doctors and nurses to ensure that everything was  accomplished as required.  Inputting patient information from the doctor's notes into the electronic medical  Records.  Ordering and following up with laboratory and diagnostic workup as requested by  the doctor, as well as calling in medication to the pharmacy.  Recruited, hired, trained and coached on average of  [number]  new employees per year.  Established and maintained systems that safely met residents' needs.  Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.  Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.  Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.  Interpreted and communicated new or revised policies to staff.  Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.  Developed and achieved financial and growth goals.  Continually maintained and improved the company's reputation and positive image in the markets served.  Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.  Routinely collaborated with department managers to correct problems and improve services.  Supervised and managed the daily activities of a clinical team consisting of  [number]  physicians, nurses and support staff.  Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.  Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.  Led clinical team in delivering care services that promoted optimal resident health.         Volunteer     09/2011
                                to   05/2013      Company Name   ‚Äì   City  ,
                              State         Interviewed patients to obtain medical information, weight and height measurements and vital signs.  Documented patient information obtained from interviews.  Completed clinical rotations in Geriatrics.  Responsible for primary care, case management, and medication management.  Assessed patients and documented their medical histories.  Evaluated patient care needs, prioritized treatment, and maintained patient flow.  Assisted doctors with surgeries and non-invasive procedures.  Collected blood, tissue and other laboratory specimens and prepared them for lab testing.  Performed vitals/glucose testing and assisted in administering injections and urinalysis.  Managed care for post-operative patients through discharge.  Accurately recorded and reported test results according to established procedures.         Healthcare     01/2009
                                to   01/2011      Company Name          Effectively communicated with patients to convey information about procedures in a clear, concise manner.  Consistently updated patient charts, performed blood work, assisted doctors in surgery, conducted patient physicals, and aided in patient therapy sessions.  Loretto Hospital.  Bethany Hospital.         Education      M.D.  :      1 2011     WINDSOR UNIVERSITY SCHOOL OF MEDICINE    -
                          City           Top  [Number] % of class  Continuing education in  [Topic]          Awards    School Diligence Award - 2005
  ¬†Writer's Craft Award ‚Äì 2005
  ¬†World Issues Award - 2005      Skills    charts, concise, Hiring, insurance, notes, Marketing, office, Payroll, personnel, problem solving, Quality Assurance, phone      Additional Information      AWARDS: School Diligence Award - 2005 Writer's Craft Award - 2005 World Issues Award - 2005 VOLUNTEER: ANN AND ROBERT H. LURIE CHILDREN'S HOSPITAL, Chicago, Illinois          Formerly Children's Memorial Hospital      "
HEALTHCARE,"         MANAGER FIELD           Professional Overview    Service focused and strong knowledge of healthcare management, client services, healthcare systems, management, Social Security, DFCS  and various other platforms and services.      Core Qualifications          Microsoft Office Suite ( Excel,Word and Powerpoint)  Knowledgeable in various healthcare information systems to include( Meditech, EMR, Mckesson/Stars, Artiva ,Onbase and Host).  Licensed Navigator # 2984352  Affordable Care Act Certified  Knowledeable in CPT Coding  Knowledgeable in ICD-10                Education      B.S   :   Sociology  ,   June 1995    Albany State College          Sociology          Experience      Manager Field    January 2014   to   January 2016     Company Name   Ôºç   City  ,   State      Responsible for providing high quality client focused service and leadership direction  to internal and external operations.  Provided smooth and efficient operations of all facets of the hospital-patient-Change Healthcare partnership.  In accordance with established policy and Federal/State rules and regulations.  Supervised 6 employees and provided comprehensive and detailed training needed to complete assignments.  Served as Quality Assurance Specialist to ensure that each application completed was correct.  Completed yearly performance Evaluations, monitored leave and punctuality for  employees.  Met all yearly goals at 95% for district and exceeded in some areas by 3%.  Trustworthy and committed to superior customer service.  Confident in interactions with individuals at all levels.  Assisted with billed accounts and approval rate for revenue.          Healthcare Representative    January 2002   to   January 2014     Company Name   Ôºç   City  ,   State      Interviewed clients in a hospital setting/or home visits to assist with obtaining maximum coverage for Federal( SSI/ SSA Disability) and State Medicaid benefits.  Traveled to several different hospitals throughout district in order to meet client needs.  Acted as an Advocate for patients and families in the capacity to Federal and State agency.  Worked effectively with all hospital staff  to give exemplified customer service.  Adhered to company and legal standards regarding Protected Health Insurance(PHI), Personal Identifiable Information(PII) and Health Insurance Portability Accountability Act (HIPPA).  Maintained and documented status of applications and clients via hospital system and Change Healthcare.  Met goals as assigned by Change Healthcare yearly.          Case Manager    January 1996   to   January 2002     Company Name   Ôºç   City  ,   State      Under general supervision provided the following: Determined eligibility and manageed  on-going cases, intakes or renewals for eligibility programs.  Processed applications and/or reviews using appropriate criteria and policies consistently and according to established guidelines.  Recorded and evaluated personal and financial data obtained from individuals.  Keyed in a high volume of data using standard office hardware and software.  Performed other professional responsibilities as assigned by supervisor.  Exceeded/ Met all performance goals monthly as well as yearly.                  Skills    agency, benefits, hardware, CPT Coding, client, clients, customer service, direction, financial, ICD-10, information systems, Insurance, leadership, legal, Meditech, Excel, Microsoft Office Suite, office, Powerpoint, Word, Navigator, policies, quality, Quality Assurance, SSI, supervisor, supervision   "
HEALTHCARE,"         ACCOUNT EXECUTIVE       Summary    Extensive experience in healthcare management, leadership, mentor, healthcare sales, customer service; Succeeded in exceeding targets and expectations; Earned the reputation of being the most dependable and trusted healthcare care employee Recognize for dedication and professionalism. Received praise for handling situations with a professional and positive attitude on my current job. I was given praise by my manager for my great communication skills and my willingness to be flexible with the schedule that my company currently required. Authorized to work in the US for any employer       Skills          Staffing management ability  Proven patience and self-discipline  Motivation techniques specialist  Confident public speaker  Conflict resolution  Patient-oriented  Personal and professional integrity  Relationship and team building  Sound decision making  Staff training and development  Effectively influences others  Critical thinking proficiency              Experience     06/2017   to   Current     Account Executive    Company Name   Ôºç   City  ,   State      Generating referrals for home health by building relationships with physicians, long term care, independent and assisted living facilities and other community resources.Conduct market analysis; develop sales strategy, goals and plans.Conducting sales calls, and evaluating results and effectiveness of sales activitySupport business development activities and help establish strong relationships with new and existing referral sources.  Call on physicians, hospitals, skilled nursing facilities' management, discharge planners, and case managers within an assigned territory to promote our homec health services.Build and maintain client relationships.  Prepare business plans and maintain target lists.  Prioritize accounts in accordance with the market sales plan.Gather and organize account-related information and provide input on key customer opportunities, service line extensions and proposal or contract pricing.  Identifies, develops and maintains relationships with prospective referral sourcesActively pursues payer contracts and preferred provider networksUtilizes sales skills and product knowledge to obtain new patientsEffectively utilizes the CRM.         01/2015   to   01/2017     Director of Healthcare Strategy    Company Name   Ôºç   City  ,   State        Carefully selected, developed and retained qualified staff, as well as trained ¬†new staff annually.   Evaluated patient care procedural changes for effectiveness.   Created annual goals, objectives and budget and made recommendations to reduce costs.   Assisted in the design and execution of programs that contributed to a¬†growth of the organization in the fiscal year.   Administered, directed and coordinated the activities of the agency.  Served as liaison between management, clinical staff and the community.   Expertly planned, coordinated, organized and directed all operations of the agency.   Directed the installation of improved work methods and procedures to achieve agency objectives.   Cooperated with other health related agencies and organizations in community activities.   Implemented standards and methods to measure the effectiveness of agency activities.   Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.   Sourced and implemented new performance appraisal process.   Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.   Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.   Minimized staff turnover through appropriate selection, orientation, training, staff education and development.   Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.   Organized and led weekly personnel meetings with¬†team members.   Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.   Corresponded with operations staff to ensure key client deliverables and revenue goals were met.   Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond.   Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.   Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes.   Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of ¬†50¬† employees each shift.   Provided administrative and clinical leadership to the nursing staff and helped improve annual retention rate.   Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary.   Routinely evaluated the overall resident care within the facility and diligently enforced high standards.                           Call on physicians, hospitals, nursing facilities and other healthcare providers to promote Home Health services.  I am an expert regarding the services provided by Home Health: Skilled nursing, PT, OT, and ST and other healthcare services.  Act as liaison to clients to resolve problems and provide information on services and maintain positive relations.  Work in partnership with other Account Executives, Executive Director and Regional Sales Manager to develop business plan and strategy for local market.  Implement business plan for local market and report progress and results to Regional Sales Manager Maintain organized account information for each client, track sales data, identify key accounts and potential problems.  Review details and expectations about the referral with patients.  Assist patients in problem solving potential issues related to the health care and.  financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance.  Be the navigator and point of contact for patients.         01/2012   to   01/2015     Director of Healthcare Strategy    Company Name   Ôºç   City  ,   State      Recruiting, consultant, and staffing for physicians, RN's, CNA's.  Startup mobile diagnostic testing facility.  Proficiently established business with home health, private practices, hospice, assisted living, memory care, skilled nursing, house call doctors and medical groups from all specialties.  Directed all aspects of daily operations, encompassing forecasting, planning market strategies, sourcing and developing leads, negotiating contracts, closing sales, and maintaining client relations.  Facilitated with major projects in other territories.  Trained, developed and mentored new sales representatives in selling techniques, product information, and customer service.  Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing clients in order to ensure smooth working relationships (field based marketing).  Market for new business for our physician house calls, home health, and transitional care departments, serve as assistant to Vice President of Business development and Clinical Services, Responsible for Quality Assurance from all angels.  Build solid relationships with personnel at various facilities.  Maintain all customer relationship activity utilizing SFDC database, to include account planning, pipeline, retention and growth efforts and other assigned tasks.  Work with Operations personnel to assist in maintaining high levels of customer service with existing accounts.  Responsible for the gathering of information regarding competition and have thorough understanding of Competitor in assigned area.  Work with Marketing/Communications to develop effective communication and marketing material (for internal and external purposes) Demonstrate a professional approach to creating value and gaining confidence in Evolution Health services from clients.  Assist operations in the development of systems that encourage feedback from clients.  When applicable, assist in training of new Account Executives.         01/2007   to   01/2013     Multi Doctor Health Clinic Manager    Company Name   Ôºç   City  ,   State      Relayed feedback on clinical settings' effectiveness in enabling students reach course and program goals.      Evaluated patient care procedural changes for effectiveness.  Created annual goals, objectives and budget and made recommendations to reduce costs.   Served as liaison between management, clinical staff and the community.   Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.   Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.   Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.   Minimized staff turnover through appropriate selection, orientation, training, staff education and development.   Observed strict confidentiality and safeguarded all patient-related information.   Coached and developed a care team that consistently ranked among the top in its region for key clinical, performance and financial outcomes.   Established facility's annual budget and conducted monthly reviews to ensure finances were being properly allocated.   Reviewed and approved time cards for processing by payroll department.   Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.  Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel.   Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.   Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.                Supervising accuracy of patient's information, diagnosis's and coding, Obtain/ maintain process for referrals for all insurances to ensure accurate billing process's obtain/ maintain two computer systems with new/ updated data for the insurances, ICD9, CPT4 codes, address corrections, registration, and scheduling, etc.Train all new hire and continuing education employees.  Manage multiple office tasks.  Develop department process improvement goal/plans and competency skills.  Responsible for attendance and staffing needs.  Assist with any billing and collections duties.  Second submission claims, posting of payments, refund request, charges, Medicare, Medicaid, CS5 reports, etc.) Responsible for maintaining A/R MED Risk insurance, Responsible for IME'S (Independent Medical Examinations) scheduling, A/R, medical records, and working with judges, attorneys and workman's comp companies, insurance etc.  Liaison between five offices, to assure accuracy and staffing needs, Participate in Corporate Compliance and TQM.         01/2003   to   01/2007     Medical Research Coordinator    Company Name   Ôºç   City  ,   State      Triage front office duties, charted, medication refills, scheduled procedures, medication refills,.  scheduled procedures, administered vital signs, finger sticks, triage front office duties, charted,.  medication refills, scheduled procedures, Coumadin evaluation, assisted doctors as needed, lab.  preparation, EKG'S, holter and event monitors, insurance verification and authorization.          Education and Training     Present     Bachelors of Science  :   Healthcare Management    Letourneau University Dallas   Ôºç   City  ,   State      Healthcare Management       2016     Associates of Science  :   Healthcare Management    Letourneau University Dallas   Ôºç   City  ,   State      Healthcare Management       1993     High School Diploma      Ferris High School   Ôºç   City  ,   State              Skills    assisted living, business development, Business
development, develop business, business plan, business plans, negotiating contracts, EKG'S, forecasting, front office, Home Health
services, Home Health, hospice, market analysis, market strategies, marketing material, market
sales, Assist patients, process improvement, RETAIL SALES, sales skills, sales, Sales Manager, scheduling, Triage, vital signs   "
HEALTHCARE,"         CUSTOMER SERVICE REPRESENTATIVE       Summary    My favorite part of working is being able to interact with people. I love to provide Customer Service and¬†provide¬†the best¬†experience with¬†the company. My personal experiences have made me realize I like to make a¬†call or a store visit ¬†more worthwhile for the customer.¬†My purpose is¬†make what can be a boring or tedious¬†task to¬†be a better experience and make a happy and loyal customer. I mainly have worked in call centers and a little experience in sales and store customer service.      Highlights           High customer service standards      Computer¬†skills in power point, word, autocadd, chief architect, word spreadsheet, some Excel, internet, and intranet.    ¬†Dedicated to process improvement  Conflict resolution proficiency  Devoted to data integrity  Troubleshooting skills  Proficient with Microsoft Office Suite      Bilingual in Spanish  Proficient in reading and writing in spanish  Strong writing skills and comprehension in both English and Spanish            Accomplishments      Managed call flow with up to¬† 200+  calls in queue per minute.   Exceeded corporate target for customer satisfaction  for¬† 2-3  months in a row several times.       Earned cash bonuses for Customer Satisfaction several times         Experience      Customer Service Representative     Sep 2014   to   Mar 2015      Company Name   Ôºç   City  ,   State     TMG is a call center where I¬†attended customers¬†with their Medicare RX plans and for Medicare Advantage Plans.  Accomplished customer satisfaction with members regarding ¬†billing, advising on health and dental benefits, quoting benefits and enrollments.         Customer Service Representative     Oct 2013   to   Sep 2014      Company Name   Ôºç   City  ,   State      Provided accurate and appropriate information in response to customer inquiries.      Demonstrated mastery of customer service call script within specified timeframes.  Improved customer ratings.            Sitel is a call center that is a third party outsourcing company that takes billing calls for USAA insurance company.  My job was to¬†answer billing inquiries for home and auto insurance.  Successfully set up non payment cancellation arrangements, applied payments and resolved billing issues.         Customer Service Representative     Aug 2011   to   May 2013      Company Name   Ôºç   City  ,   State      Collected customer feedback and made process changes to exceed customer satisfaction goals.     Made reasonable procedure exceptions to accommodate unusual customer requests.        Provided accurate and appropriate information in response to customer inquiries.          Addressed customer service inquiries in a timely and accurate fashion.              Developed effective relationships with all call center departments through clear communication.              Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.                Built customer loyalty by placing follow-up calls for customers who reported product issues.          ¬†Provided assistance to customers with online orders.  ¬†Communicated any ¬†video rentals owed via the store portals when needed.  Besides attending customers on phone, I also¬†resolved issues¬†to customer requests and assistance via emails sent in to company.  Worked with management and¬† corresponding departments related with complaints received from customers.         Customer Service     Oct 2009   to   May 2010      Company Name   Ôºç   City  ,   State     I worked for Headway Corporate on a contract (temporary) basis at AIG/WNL where I¬†had the opportunity to speak to¬†clients¬†about their¬†retirement plans and products like 401k's and annuities.   Maintained up-to-date records at all times.      Built customer loyalty by placing follow-up calls for customers who reported product issues.            Agent     Apr 2006   to   Feb 2009      Company Name   Ôºç   City  ,   State     Represented¬† Nationwide as a licensed¬†Customer Service Agent  Performed quotes and changes to auto and home insurance policies.   Provided accurate and appropriate information in response to customer inquiries.      Addressed customer service inquiries in a timely and accurate fashion.          Maintained up-to-date records at all times.          Properly directed inbound calls in phone queues to improve call flow.              Floor Sales Associate     May 2004   to   Oct 2005      Company Name   Ôºç   City  ,   State     Enhanced customer service by interacting with customers and pinpointing their search an d needs on the product they were looking for.  Boosted sales by¬†offering other choices¬†and taking advantage of¬†the sale for the week.¬†            Healthcare Provider     Aug 1999   to   Oct 2001      Company Name   Ôºç   City  ,   State     AHS is a company who cares for mentally and physically disabled adults.  My job consisted of helping patients with their everyday activities, including transportation and med administration.   Observed and documented patient status and reported patient complaints to the case manager.     Planned, prepared and served meals and snacks according to prescribed diets.                  Healthcare Provider     Jan 1999   to   Aug 1999      Company Name   Ôºç   City  ,   State        Through Manna I ¬†cared for a mentally and physically disabled adult.  I cared for only one because I was a long distance employee in El Paso, TX.   Positioned¬†client for comfort and to prevent skin pressure problems.      Documented¬†client records on daily flow sheets.       Communicated to parents of client and to company.     Cared for client at either parents home as well as transportation when needed.          Education      Associate of Arts  ,   Interior Design   2004     Amarillo College   Ôºç   City  ,   State  ,   USA          Associate of Arts  ,   Interior Design    Border Institute of Technology Amarillo College   Ôºç   City  ,   State     Began Associates degree here but moved to Amarillo and continued and finished education in Amarillo       Interests     My interests are my family and enjoying my husband and children. I love history, arts and movies. We love to travel, sight seeing¬†and visiting other family members.       Languages     I am fluent, reading, writing, and speaking both English and Spanish.        Skills      Excellent interpersonal skills     Compassionate and trustworthy      Detail-oriented       Time management       Professional and friendly       Telephone Skills      Active Learning     ‚Äã        Additional Information     I like to spend time with family and church family. I like to support school fund raisers and show appreciation for music and arts.    "
HEALTHCARE,"         RECRUITER, TAX EXEMPT MARKETS         Professional Summary    Experienced recruitment professional driven by a passion for uncovering top talent, seeking to join a forward-thinking organization in a challenging, dynamic leadership role.      Core Qualifications          Cold calling  Passive sourcing  Full cycle recruitment  Project management  Relationship managment      CRM and ATS systems  Budget planning and management  Team management  Implementation of new ideas/service  Salary/Pay negotiation            Experience      Company Name     January 2015   to   Current     Recruiter, Tax Exempt Markets   City  ,   State      Launched and implemented innovative and efficient recruitment efforts for Fortune 500 financial services firm within niche market segment, successfully managing relationships with 26 RVPs and 4 SVPs.    Spearheaded new recruitment efforts within our Retirement Advisory Distribution channel, becoming 1st dedicated recruiting partner   Increased new licensed financial advisor hires from 31 in 2014 to 75 in 2015, hitting 116% of goal   Efficiently manage a minimal recruiting budget, averaging a cost per hire of $320 in 2015   Effectively maintain positive relationships with each divisional RVP, managing expectations on their hiring needs and forecasting for future opportunities   Implement new recruitment tools, resources, and tracking systems in order to uncover passive and active candidates   Member of Retirement Advisory Distribution Senior Leadership huddles, offering recruitment strategies and territories of opportunity to Executive leaders          Company Name     May 2011   to   January 2015     Project Manager - Healthcare   City  ,   State      Managed enterprise client relationships throughout high-value candidate recruitment projects, efficiently allocating human and capital resources to achieve success for client and agency.    Served as face of program to client while creating, launching, and monitoring favorable sourcing strategy to maximize client's ROI   Successfully utilized various recruitment and networking sources and tactics to uncover qualified talent   Conducted client kick-off calls to gather critical information required to plan successful campaigns   Led and managed team of Talent Strategists and Virtual Screeners   Closed $400,000 in revenue in 2013, and over $600,000 in 2014   Responsible for over $150,000 in repeat revenue in 2013, and $250,000 in 2014   Collaborated with internal sales leadership  as a member of the Pricing Team to forecast demand, resources required, and estimated outcome, allowing sales teams to set achievable client expectations and success metrics   Utilized various recruitment methods to source qualified talent, including niche sites, association sites, resume databases, social media, and passive sourcing   Winner of multiple quarter-long contests, including repeat revenue, customer satisfaction scores, and sales satisfaction scores   Recognized as Project Manager of the Quarter for Q1 of 2012.          Company Name     January 2010   to   May 2011     Senior Healthcare Recruiter   City  ,   State      Created long-lasting, profitable relationships with clients while hiring and managing a healthcare staff of over 90 licensed professionals.    Generated new business by prospecting hot leads, cold calls, and referrals.  Led team in generating a 487% increase in annual net income in 2010 and a 600% increase in 2011   Effectively cold called and recruited an average of 30 medical professionals per day, surpassing daily quotas   Conducted in-person sales calls and cold visits to major healthcare centers in Chicago and surrounding areas   Successfully negotiated mutually beneficial client rates and employee wages   Effectively hired and placed top 8 grossing external employees, amassing over $250,000 in sales   Recruited and placed 2 medical professionals into direct hire positions, adding $16,500 to bottom line   Implemented contests and events to creatively engage with clients, resulting in increased activity   Ensured adherence to Joint Commission standards for compliance and credentialing in all employees and clients   Selected among all Senior Recruiters in District to construct business plan to re-open Milwaukee Staffing office   Top Performer at R2 Professional Recruiter training.          Company Name     August 2007   to   January 2010     Assistant Supervisor/Head Bartender   City  ,   State            Company Name     July 2006   to   August 2008     Key Hourly Manager   City  ,   State            Education      Lewis University     May 2009       Bachelors of Science  :   Business Administration    City  ,   State      Business Administration          Skills    agency, budget, business plan, client, clients, customer satisfaction, databases, financial, financial advisor, forecasting, hiring, Leadership, managing, market, office, enterprise, networking, Pricing, recruiting, recruitment, Recruiter, sales, sourcing strategy, Staffing   "
HEALTHCARE,"         AIRCRAFT HYDRAULICS JOURNYMAN           Summary     Seeking a position as a Stocker/Receiver for Paris Walmart Super Center.
Adaptive team player with the ability to take and follow orders as well as take on other responsibilities as needed.  Strongly committed to enhancing customer experience and boosting company success.       Highlights       Friendly professional demeanor  Safety awareness  Well-organized  Detail oriented  Adaptive hands-on learner  JLG manlift operations      Hands-on experience with CAM software  Interpersonal, written, and verbal communication  Works well independently or with team  Company confidentiality  Capable of heavy lifting           Experience      Home Health Care Provider  ,   07/2019   to   02/2020     Company Name    -    City  ,   State       Worked to improve and enhance client lives through effective and compassionate care  Assisted residents with bathing, dressing, grooming, feeding, lifting and transferring  Provided clients with assistance in completing such tasks as purchasing supplies, paying bills and bookkeeping, effectively reducing daily burden on family members  Completed health management tasks by setting and transporting clients to appointments  Monitored progress and documented any client health status changes, keeping healthcare team updated to resolve issues and address concerns  Interacted kindly with clients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships         Aircraft Hydraulics Systems Journeyman  ,   04/2016   to   05/2019     Company Name    -    City  ,   State       Performed inspections, serviced systems, removed, repaired, and installed components  Performed basic machine set up and operation  Requisitioned new supplies and equipment  Accurately completed service reports and forms  Complied with work site safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations  Collaborated with flight crews and other maintenance departments to ensure smooth work flow and efficient organization operations  Consistently assumed additional responsibilities         Home Health Care Provider  ,   02/2014   to   03/2016     Company Name    -    City  ,   State        Worked to improve and enhance client lives through effective and compassionate care    Assisted residents with bathing, dressing, grooming, feeding, lifting and transferring    Provided clients with assistance in completing such tasks as purchasing supplies, paying bills and bookkeeping, effectively reducing daily burden on family members    Completed health management tasks by setting and transporting clients to appointments    Monitored progress and documented any client health status changes, keeping healthcare team updated to resolve issues and address concerns    Interacted kindly with clients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships          Radiology Support Associate  ,   02/2009   to   02/2011     Company Name    -    City  ,   State       Promptly answered multi-line phone system and greeted callers enthusiastically.  Carefully relayed phone calls and messages to appropriate personnel.  Kept waiting room neat and organized at all times by stacking magazines and removing trash.  Retrieved and distributed medical records to patients and physicians upon request.  Frequently assisted with patient transfer between departments.  Adhered to strict HIPAA guidelines at all times to protect patient privacy.         Environmental Services Associate  ,   02/2008   to   02/2009     Company Name    -    City  ,   State        Established and maintained clean and comfortable environments in hospital and administration buildings by vacuuming and mopping, cleaning surfaces and windows and dusting.    Cleaned and prepared rooms between patients to prevent infections and cross-contamination.    Removed waste and hazardous materials from premises to designated area.    Used approved cleaning products on various surfaces to reduce bacterial growth and prevent spread of viruses.    Kept facilities well-stocked and properly maintained for staff and guests.    Examined patient rooms, staff offices, halls and lobbies to determine need for repairs and replacement of furniture or equipment.          Education       High School Diploma   :   High School General Education  ,    06/2006     Grant Union High School    -    City  ,   State              Associate of Science   :   Kinesiology  ,    05/2013     Paris Junior College    -    City                Graduation of Aircraft Hydraulics Systems   :   Aircraft Hydraulics Systems 2A635  ,    12/2016     Sheppard Air Force Base    -    City                Associate of Applied Science   :   Mechatronics  ,    Expected in   01/2022     Paris Junior College    -    City  ,   State            "
HEALTHCARE,"         EXECUTIVE DIRECTOR           Experience      EXECUTIVE DIRECTOR  ,     10/2017   to   09/2019     Company Name   ‚Äì   City  ,   State      Developed strategy and led implementation of an end-to-end employer service model focused on Employer Groups and Brokers resolving and avoiding escalated issues.  Fostered a culture focused on achieving high customer satisfaction and streamlined operations.  Formalized and delivered new service model strategy focused on customer-centric issue resolution and increased first-touch resolution.  Launched new employer service teams on advanced service model to include organizational redesign, setting of team strategic vision, and inspiring service-oriented culture within 6 months.  Initiated new data reporting and analytics to drive data-driven process improvements with issue resolution timelines averaging less than 48 hrs.  Achieved employer, broker, and sales & account management satisfaction to contribute to employer and broker retention.         EXECUTIVE DIRECTOR  ,     03/2004   to   10/2017     Company Name   ‚Äì   City  ,   State      Directed and mentored cross-functional teams focused on health plan product development process to attract and retain new members.  Developed and implemented key organizational strategies and new products to empower health care members to navigate and utilize healthcare services.  Steered efforts towards the creation and mobilization of multi-year national product investment portfolio achieving over $500 million in revenue driven from digital enhancements, operational improvements and new product offerings.  Produced and directed $50 million market-driven product investment portfolio resulting in detailed business cases, product roadmap, product and timeline requirements.  Led development of new capabilities with demonstrated revenue performance on integrated healthcare delivery system including digital medical payment platform, medical cost estimation solution, mobile applications other consumer-driven organizational strategies that improved the user experience.         HEALTHCARE MANAGEMENT CONSULTANT  ,     11/2000   to   03/2004     Company Name   ‚Äì   City  ,   State      Rendered expertise as business transformational professional and ensured projects' successful delivery across multiple healthcare clients in various functional areas.  Instrumental for the claim payment recovery, contract provider, process revamping, operational improvements, and web portal designing.  Provided expertise and built solid reputation for high quality deliverables in the market while bolstered the relations with stakeholders/clients through effective project leadership.  Operated as an elite communicator and continually focused on strengthening relationships with clients while provided comprehensive services and achieved organizational targets.  Continuously improved, streamlined, and clarified processes to ensure timely and effective outcomes as well as setup adequate systems for internal and external operations control whereas, major clients include; WellPoint, United, Blue Shield of CA, HealthNet, and Kaiser Permanente.         EXECUTIVE DIRECTOR    Company Name          Led user-driven design sessions to identify and implement people, process and technology improvements to improve how healthcare members better understand and use healthcare services.  As Product Development leader, strategically directed the design, delivery, and administration of new Consumer Directed Health Care product platform, including product design, go-to-market strategy, and business solutions, following product development life cycle.  Developed innovative Product Operations team responsible for end-to-end product administration, ranging from employer onboarding, employer retention, vendor management, and issue resolution.  Gained new net membership (over 100K subscribers) and achieved improved market positioning in critical large and strategic lines of business.  Spearheaded new internal consulting team and PMO responsible for the execution of the strategic initiatives portfolio resulting in accelerated speed to market and high-quality delivery in matrixed and dynamic work environment.  Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.  Cultivated team culture for high performance, collaboration, and transparency earning highest employee engagement scores in department (exceeded 98% employee satisfaction).         Work History      EXECUTIVE DIRECTOR  ,   10/2017   to   09/2019     Company Name   ‚Äì   City  ,   State      Developed strategy and led implementation of an end-to-end employer service model focused on Employer Groups and Brokers resolving and avoiding escalated issues.  Fostered a culture focused on achieving high customer satisfaction and streamlined operations.  Formalized and delivered new service model strategy focused on customer-centric issue resolution and increased first-touch resolution.  Launched new employer service teams on advanced service model to include organizational redesign, setting of team strategic vision, and inspiring service-oriented culture within 6 months.  Initiated new data reporting and analytics to drive data-driven process improvements with issue resolution timelines averaging less than 48 hrs.  Achieved employer, broker, and sales & account management satisfaction to contribute to employer and broker retention.         EXECUTIVE DIRECTOR  ,   03/2004   to   10/2017     Company Name   ‚Äì   City  ,   State      Directed and mentored cross-functional teams focused on health plan product development process to attract and retain new members.  Developed and implemented key organizational strategies and new products to empower health care members to navigate and utilize healthcare services.  Steered efforts towards the creation and mobilization of multi-year national product investment portfolio achieving over $500 million in revenue driven from digital enhancements, operational improvements and new product offerings.  Produced and directed $50 million market-driven product investment portfolio resulting in detailed business cases, product roadmap, product and timeline requirements.  Led development of new capabilities with demonstrated revenue performance on integrated healthcare delivery system including digital medical payment platform, medical cost estimation solution, mobile applications other consumer-driven organizational strategies that improved the user experience.         EXECUTIVE DIRECTOR  ,         Company Name          Led user-driven design sessions to identify and implement people, process and technology improvements to improve how healthcare members better understand and use healthcare services.  As Product Development leader, strategically directed the design, delivery, and administration of new Consumer Directed Health Care product platform, including product design, go-to-market strategy, and business solutions, following product development life cycle.  Developed innovative Product Operations team responsible for end-to-end product administration, ranging from employer onboarding, employer retention, vendor management, and issue resolution.  Gained new net membership (over 100K subscribers) and achieved improved market positioning in critical large and strategic lines of business.  Spearheaded new internal consulting team and PMO responsible for the execution of the strategic initiatives portfolio resulting in accelerated speed to market and high-quality delivery in matrixed and dynamic work environment.  Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.  Cultivated team culture for high performance, collaboration, and transparency earning highest employee engagement scores in department (exceeded 98% employee satisfaction).         HEALTHCARE MANAGEMENT CONSULTANT  ,   11/2000   to   03/2004     Company Name   ‚Äì   City  ,   State      Rendered expertise as business transformational professional and ensured projects' successful delivery across multiple healthcare clients in various functional areas.  Instrumental for the claim payment recovery, contract provider, process revamping, operational improvements, and web portal designing.  Provided expertise and built solid reputation for high quality deliverables in the market while bolstered the relations with stakeholders/clients through effective project leadership.  Operated as an elite communicator and continually focused on strengthening relationships with clients while provided comprehensive services and achieved organizational targets.  Continuously improved, streamlined, and clarified processes to ensure timely and effective outcomes as well as setup adequate systems for internal and external operations control whereas, major clients include; WellPoint, United, Blue Shield of CA, HealthNet, and Kaiser Permanente.         Education      Master of Science (MS)  :   Healthcare Administration      UNIVERSITY OF CENTRAL FLORIDA   -   City  ,   State           Bachelor of Science (BS)  :   Biology      UNIVERSITY OF CENTRAL FLORIDA   -   City  ,   State           Kaiser Permanente Executive Leadership Program        KAISER PERMANETE   -   City  ,   State           Kaiser Permanente Strategic Leadership Program        HARVARD BUSINESS SCHOOL   -   City  ,   State           Summary    Forward-thinking Executive with proven record of accomplishment in Healthcare industry. Driven and ambitious change leader dedicated to continuous business improvement focused on enhancing revenue, streamlining business operations, and improving the user experience. Passionate about developing teams and individuals while providing mentorship and coaching.      Highlights          Product Development  Product Management  Revenue Growth  Healthcare User Experience Design  Change Management  Teaming and Relationship Building  Strategic Portfolio Management  Program Strategy  Strategic Planning  Strategic Leadership  Account management, Vendor management  Business solutions, Vision  Change Management, Web portal  CA  Consulting  Clients  Customer satisfaction      Delivery  Designing  Edge  Functional  Leadership  Market positioning  Market strategy  Market  98  Communicator  Organizational  Processes  Product design  Product Development  Product Management  Project leadership  Quality  Relationship Building  Reporting  Sales  Strategy  Strategic  Strategic Planning            Skills     Product Development  Product Management  Revenue Growth  Healthcare User Experience Design  Change Management  Teaming and Relationship Building  Strategic Portfolio Management  Program Strategy  Strategic Planning  Strategic Leadership,  Account management, business solutions, Change Management, CA, consulting, clients, customer satisfaction, delivery, designing, edge, functional, Leadership, market positioning, market strategy, market, 98, communicator, organizational, processes, product design, Product Development, Product Management, project leadership, quality, Relationship Building, reporting, sales, Strategy, Strategic, Strategic Planning, vendor management, vision, web portal    "
HEALTHCARE,"         SLEEP TECHNOLOGIST, RPSGT       Summary    Healthcare professional with more than ten years' experience seeking an opportunity where I can utilize my skills and knowledge in multiple healthcare settings to have a positive impact impact on patient outcomes. Looking for a work setting in health information management and technology where my previous training in HIPPA Privacy and Security, performance improvement and quality assurance will help position me for career advancement.      Highlights          Member of AHIMA  Member of ILHIMA  Member of HIMSS  Member of HFMA  More than ten years healthcare experience  CPR Certified  Need minimal supervision  Analytical  Critical  EHR experience  Skills  Works proficiently with minimal supervision, fluent communication skills demonstrated daily through interactions with various patient and family demographics, CPR certified, critical thinking while working independently in a patient diagnostic sleep lab, disease management, inventory control by managing waste and reducing duplicate testing, medical terminology, Windows OS, patient evaluation, patient preparation, problem solving, strategic planning, oxygen education and  therapy, equipment troubleshooting.              Accomplishments      Interscore Relability Testing 92% average (expected 85%).  Obtained my Registered Polysomnographic Technologist license in 01/2015.  Graduated Valedictorian Hannibal La-Grange University in 2000.        Experience      Sleep Technologist, RPSGT   12/2015   to   Current     Company Name   City  ,   State       Polysomnogram preparation and set up, diagnostic testing,.  PAP and oxygen titration studies, monitoring and scoring complete patient.  studies using AASM standards, Interscore Reliability Testing 92% average (expected 85%), CPR.  certified, data transfers, Windows OS, work diligently with minimal supervision in a 1:2 technologist to patient ratio.          Neurophysiology Technician, RPSGT   01/2009   to   11/2015     Company Name   City  ,   State       Performing EEG and LTM.  Measuring in 10-20, patient preparation and education, monitor and note abnormalities.  Sleep study preparation & set up, prepare & calibrate equipment prior to testing, following AASM protocol for MSLT, MWT, PAP and oxygen studies, assist with scoring sleep studies, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision.  Billing patients in outpatient sleep center.          Healthcare Specialist, CRT   09/2005   to   12/2008     Company Name   City  ,   State       Clinical patient evaluation in home setting, implement disease management programs, respiratory & sleep equipment set up and education, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision.          Education           May, 2000       Hannibal La-Grange University   City  ,   State       Applied Associates Degree of Science Respiratory Therapy
Graduate as Valedictorian of Respiratory Therapy Class
*Winner of John Rodgers Memorial Scholarship        Bachelor of Science  :   Healthcare Information Management & Technology   1999
2017       University of Wisconsin   City  ,   State       Healthcare Information Management & Technology        Skills    Billing, communication skills, CPR Certified, CPR
certified, critical thinking, disease management, EHR experience, inventory control, managing, medical terminology, Windows OS, Works, patient evaluation, patient preparation, problem solving, Respiratory Therapy, strategic planning, supervision, therapy, troubleshooting   "
HEALTHCARE,"         DIRECTOR, CLINICAL RESEARCH OPERATIONS & MEDICAL SCIENCE LIAISON         Summary     Accomplished and results-driven business development professional offers 18 years of leadership and account management experience as an integral part of fast-paced clinical and sales teams. Strategic thinker and proactive problem solver with expertise in consultative selling and territory sales management solutions.       Experience      Company Name    City  ,   State    Director, Clinical Research Operations & Medical Science Liaison   02/2013   to   Current       Manage 30 clinical studies with a revenue stream of $2M annually.  Increase site revenue from 30k to 120K mo in first 12 months  Ranked in top 1% of clinical research sites for patient enrollment in Europe and The United States for Schizophrenia, Bipolar, & Depression studies in 2013 & 2014   Increased monthly revenue by 300% by implementing aggressive strategic patient recruiting strategies to develop and expand existing southern California customer base.  Recognized as top generator of patient enrollment in schizophrenic trials, exceeding goals by 200% in 2013 & 2014.  Reduced organizational operating costs by 45% by streamlining patient recruitment & clinical staff processes saving company 140K in first 24 months  Physician profitability grew form 17k to 300k for combined studies over 18 months, an increase of 1000%           Company Name    City  ,   State    Sales/Business Development Director   01/2010   to   05/2013      Provided a full range of services for accelerating businesses in the bio-pharmaceutical, medical device, and energy industries. Engaged in business planning, funding strategies, provided cost-effective, and timely solutions.   Targeted new long-term business partner prospects and closed 3 deals in 24 months securing $15M in venture capital.  Identified, coordinated and participated in client relationship-building activities and meetings.  Cultivated relationships with key players in private banking, venture capital, and oil/petroleum sectors to create ongoing and mutually beneficial referral systems.  Established critical alliance with Canadian venture capital partners within 36 month period to fund Bio-Synerg's largest energy investment projected at $80M.    Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.  company acquired by Canadian private equity group in May 2013  Recruited by CITrials as Director, Clinical Research Operations in February 2013          Company Name    City  ,   State    Senior Account Executive   01/2006   to   01/2010       Managed regions largest territory and performed full sales cycle duties, increasing annual sales by 60%.to $7M in 2009 106% of quota.  Recognized as top PD sales generator within RAI chain in region.  Generated highest sales volume of PD/HD capital equipment in new RAI corporate account in region in 2009   Recognized as top sales generator with Extraneal solution, increasing sales level by 124% in 2009 alone.  Peak performer while achieving 100% of quota while producing $5M in annual sales in 2008  Achieved #1 position in region for high producing new corporate account 2009.  Joined Bio-Synergy Partners, LLC as a Business Consultant in January 2010          Company Name    City  ,   State    Account Executive   09/2003   to   12/2006      Managed all sales of Baxter's portfolio of dialysis products and services through Nephrologists, surgeons, c-suite administrators, hospital purchasing managers, and nursing administrators. Negotiated contracts & strategic pricing involving Renal capital equipment and disposables. Managed resources for educating physicians, nurses, and patients. Facilitated resources for distribution of education and technology materials. Conducted and coordinated presentations to c-suite administrators and physician groups involving patient modeling, outcomes, financial reimbursement. Provided updates and evaluations on industry trends and legislative initiatives involving Chronic Kidney Disease.   Managed Baxter's largest sales territory (5 states) of dialysis centers & hospitals, and performed full sales cycle duties, increasing annual sales 2.3M an increase of 60%.   Established dialyzer sales at largest University account in territory increasing overall sales 180%.    Upsold add-on services to existing customers, generating incremental revenue of $400k per every 6 months.  Grew customer base by 70% from 35 to 50 accounts in first 18 months.  Promoted to Senior Account Executive in San Diego, CA in January 2006  Ranked in top 1%  out of 65 sales representatives in the United States in Extraneal IV solution sales.          Company Name    City  ,   State    Financial Consultant/Sales Trainer   02/2002   to   09/2003      Delivered informational financial sales presentations to potential investors to build symbiotic client relationships.   Increased monthly sales by 45% by implementing strategies to develop and expand existing customer base.  Targeted new long-term business partner prospects and closed 4 new deals in 18 months in the Higher Education industry.  Maintained an 85% client retention rate by suggesting strategic investment plans based on fixed income, life insurance, and equity investing report evaluations.  Trained 75 financial sales representatives how to leverage lead generation tools to increase profitability and product placement within their prospective clients financial portfolio  Recruited by Baxter Healthcare as an Account Executive to run UT territory          Company Name    City  ,   State    Senior Institutional Healthcare Representative   01/2001   to   02/2002      Products: Tikosyn,Viagra, Norvasc, Lipitor, Diflucan, Zithromax   Managed a portfolio of six (6) products, which generated $3M in revenue per 12 months. Achieved 100% of quota on all product  Surpassed 2001 annual sales quota by 119%.  Trained territory sales representatives on Pfizer portfolio of products at district and regional meetings.  Increased Government account base 72% in 12 months to 250K.  Recognized as top cardiovascular sales generator in Southwest Region, increasing Tikosyn sales by $400K and exceeding quota by 207% in 2001  Recruited By World Financial Group to lead Financial Sales Team in Salt Lake City, UT          Company Name    City  ,   State    Institutional Healthcare Representative   03/1998   to   01/2001      Products: Trovan, Aricept, Zoloft, Diflucan, Zithromax, Celebrex   Launched and grew Arthritis market from start-up to highest sales volume in Southwest region  Increased sales to 1.7M in 2000 exceeding quota by 159%   Produced 1.3M in sales in 1999 exceeding quota by 125%  Achieved Top 10% government antifungal sales, generating 1.5M  Led and coordinated the recruitment and training of new sales representatives  Promoted in August 2000 to Senior Institutional Healthcare Representative due to exceptional leadership skills and exceeding institutional/territory quotas  Pfizer nationwide realignment, offered the opportunity to relocate to Utah          Company Name    City  ,   State    Professional Healthcare Representative   09/1996   to   01/1998      Met and exceeded territory sales targets in assigned therapeutic areas by demonstrating a strong understanding of disease states. Communicated technical, scientific, product, disease management information to physicians .  Products: Aricept, Glucotrol XL, Zyrtec, Cardura, Trovan, Diflucan   Ranked in Top 5% among 45 new hires in the Powers Division  Recognized as top sales generator, increasing sales of Aricept by 165% in 1996 alone.  Expanded territory from start-up to $420K in sales by developing strategic initiatives and formulary acceptance in key accounts (e.g. Tucson Medical Center & VA)  Received 2 consecutive ""Exceeds Expectations"" ratings on Manger reviews and promoted to Institutional Healthcare Representative           Education      Masters of Science  :  Clinical & Counseling Psychology   2012     Capella University  ,   City  ,   State  ,   United States    GPA:   Summa Cum Laude     Summa Cum Laude         Bachelor of Arts  :  History   1994     Brigham Young University  ,   City  ,   State  ,   United States     Minor in English  Associate V.P. Student Government         Skills     ""Bilingual in Spanish (read, write, and speak)""      "
HEALTHCARE,"         PROJECT MANAGER         Professional Summary     Accomplished Information technology professional with 20 years of experience in the software development life cycle (SDLC) with focus on ¬†application analysis and design, application development, systems testing, and systems integration. ¬†Certified as a Project Management Professional (PMP). ¬†¬†Accustomed to managing multiple projects and priorities in fast-paced environments.      Accomplished IT professional with 20 years of experience in the software development life cycle (SDLC) with focus on ¬†application analysis and design, application development, systems testing, and systems integration. ¬†Certified as a Project Management Professional (PMP). ¬†¬†Accustomed to managing multiple projects and priorities in fast-paced environments. ¬†Professional, detail-oriented Project Manager motivated to drive projects from start to finish as part of a dynamic team.       Skills          Issue resolution  Budgeting  Team oversight  Business artifacts documentation  Project finance  Multi-tasking  Organized  Project planning      Microsoft Office Suite  SQL and databases  Data mapping  Test case scenarios  Quality assurance  Testing plans  Bug tracking  Report delivery            Work History      Project Manager  ,     07/2013
                            to   Current     Company Name   ‚Äì   City  ,
                          State      Leads and supports complex projects or programs including the planning, management, and implementation of assigned projects and/or programs within the Consumer Private Wealth Management portfolio of the Enterprise Execution Services organization.  Creates and is responsible for critical project management deliverables such as the Business Case, Project Plan, Stakeholder Communications Management Plan, and Risks/Issues Log.  Manages projects in accordance with the defined SunTrust PMO project governance methodologies in completing project work, resolving issues, and supporting recommendations.  Leads in the assessment of potential new opportunities, analyzing opportunity at a high-level and defining approach, and works with Business managers and Executive sponsors to agree on project scope and approach.  Manages project financials and project resources Analyzes variances to the project schedule, scope, and budget.  Directs changes to the project scope and cost and implements the appropriate change management processes to keep the project on track.         Healthcare Product Manager  ,     07/2009
                            to   05/2013     Company Name   ‚Äì   City  ,
                          State      Evaluated the systems needs of the Healthcare business and led a team of Business Analysts through the product lifecycle of new and existing systems.  Collaborated with SCRUM team using Agile Methodology to define and deliver Healthcare systems strategy and roadmap.  Supported an Agile Software Development process, working in conjunction with end users / stakeholders and technical delivery team.  Facilitated Scrum ceremonies such as daily stand-ups, backlog grooming, sprint planning, reviews (demo) and retrospectives.  Led daily scrums to communicate current day's goals, previous day's achievements, and any impediments or concerns in an Agile Scrum environment.  Ensured that systems defects/enhancements were identified and tracked in JIRA, communicated to the development team, and resolved in a timely manner by prioritizing the product backlog to ensure correct sequencing and alignment with business value.  Acted as the single point of contact between the business and the Healthcare development team to provide clear priorities for new feature functionality and field issues to the development team enabling efficient utilization of resources consistent with business priorities.  Worked with stakeholders and product owner developing release plans Managed third-party implementations from concept development to operations.  Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.         Managing Consultant  ,     08/2000
                            to   04/2009     Company Name   ‚Äì   City  ,
                          State      Designed and implemented supply chain transformation solutions for clients in the industrial sector to improve overall operational efficiencies and effectiveness.  Managed boarding process for new customers of a global expense reporting solution tool.  Supported workload management and scheduling system change control records, analyzed requirements for hosting- specific components of the global expense reporting solution, coordinated workload management and assignment for problem records, and managed problem records to successful resolution.  Reduced overall problem records by 50%.  Managed transformation and migration of servers from data centers and coordinated daily tasks of customer and IBM personnel in a matrixed team environment.  Maintained project status in Project Tracker, along with creating and tracking change requests for service (RFS) in Service Center to resolve issues and escalate risks to project executives.  Managed off-shore test team resources in India, estimated work effort and forecasted budget for future quality assurance projects.  Managed and coordinated activities for Data Governance program to gain data consistency and improve data quality and integrity throughout a bank holding company.  Developed overall integrated project plan consisting of three projects led by IBM along with two other vendors, reporting project status to IBM and client executives.         Technical Analyst  ,     06/1998
                            to   08/2000     Company Name   ‚Äì   City  ,
                          State      Implemented package integration solutions for the healthcare industry.  Provided the analysis, design, development, and deployment for a healthcare client/server application, HSD Diamond 950 C/S by using SQL, PL/SQL, and ORACLE.  Created and executed automated test scripts using WinRunner and TestDirector to adequately test the professional and institutional claims for the software application, HSD Diamond 950 C/S.  Lead efforts for unit, product, system, and regression testing of a data loader application.  Configured test data for reimbursement terms of ancillary providers and executed component and assembly tests for professional/ancillary pricing configuration of healthcare claims.         Education      MBA  :   Finance  ,
                              University of Georgia   -   City  ,
                              State    Finance       BS  :   Computer Science  ,
                              Spelman College   -   City  ,
                              State    Computer Science       Skills    Agile, Application Design, Application Development, approach, budget, Business Case, business process, C, C++, Change Management, client/server, concept development, conceptual design, Customer Relationship Management, CRM, client, clients, Data Management, Databases, database, delivery, Enterprise Application Integration, EAI, Enterprise Javabeans, EJB, expense reporting, XML, financials, functional, HTML, IBM, DB2, Java, Java Server Pages, beans, JavaScript, JDBC, MDBs, MS Access, Microsoft Office Suite, Microsoft Project, Microsoft Visio, works, migration, Enterprise, ORACLE, Developer, PL/SQL, personnel, PostgreSQL, pricing, Primavera, Product Management, Project Management, quality, quality assurance, reporting, retail, risk management, Rational Unified Process, Sales, scheduling, SCRUM, SDLC, servers, servlets, scripts, Software Development, MS SQL Server, SQL, strategy, supply chain, Systems Integration, TestDirector, Validation, Microsoft Visual Studio, Wealth Management, IBM WebSphere, WebSphere, WinRunner      Certifications     Project Management Professional (PMP) certified by Project Management Institute (PMI)    "
HEALTHCARE,"         CERTIFIED PERSONAL TRAINER           Professional Summary       Certified Personal Trainer  ¬†  4+ years of experience with formal training in business development, leadership, health and fitness. Extensive sales and customer service experience.Passionate about designing exercise and nutrition plans to maximize workout efficiency, improve fitness, boost stamina and increase overall well being. Very Goal-oriented and self-motivated with talent in motivating others and developing a foundation to meet individual client goals, And most important of all creating a warm environment in which clients of all ages can successfully achieve health and wellness goals.       Core Qualifications           Fitness  ¬†   ISSA Certified  CPR and First Aid certified  AED certification  Weight management expert  Personable and friendly  Fitness programming specialist  Fitness assessments  Understanding of human anatomy        Construction      OSHA Certified    NCCER Certified  Permit processing  Safe job site set-up  Power and hand tool operation  MS Office proficient  Organized and detail-oriented  Superb management skills  Leadership  Construction machinery operation  Strong communication skills  Detail-oriented  Friendly and hardworking            Experience      Certified Personal Trainer    February 2014   to   Current     Company Name   Ôºç   City  ,   State      Taught clients how to modify exercises appropriately to avoid injury.  Assisted older adults with weight training programs by setting up equipment and providing detailed instructions.  Contributed to the operation of a clean, friendly and well maintained health club.  Recorded training sessions and maintained package rates for each client.  Guided clients in safe exercise, taking into account individualized physical limitations.  Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals.  Arrived on time, prepared and attentive for every training appointment.  Participated in club promotions to recruit new members and increase club sales.  Re-racked weights to maintain a neat, organized and clean club.  Devised and announced new classes and distributed guest passes to market the club.  Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals.  Counseled clients on proper nutrition and exercise habits.  Administered fitness assessments,          Utility Supervisor    January 2014   to   December 2014     Company Name   Ôºç   City  ,   State      Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.  Review work throughout the work process and at completion to ensure that it has been performed properly.  Collaborate with workers and managers to solve work-related problems.  Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution.  Transmit and explain work orders to laborers Assess training needs of staff and arrange for/or provide appropriate instruction.  Conduct staff meetings to relay general information or to address specific topics, such as safety.  Evaluate employee performance and prepare performance appraisals.  Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance.  Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.  Inspect equipment for wear and for conformance to specifications and determine extent of maintenance or repairs needed.          Personal Trainer    April 2012   to   November 2013     Company Name   Ôºç   City  ,   State      Instruct participants in maintaining exertion levels to maximize benefits from exercise routines.  Offer alternatives during classes to accommodate different levels of fitness.  Plan routines and choose different movements for each set of muscles, depending on participants capabilities and limitations.  Evaluate each individuals abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements.  Monitor participants progress and adapt programs as needed.  Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment.  Provide students with information and resources regarding nutrition, weight control, and lifestyle issues Administer emergency first aid, wrap injuries, treat minor chronic disabilities, or refer injured Plan physical education programs to promote development of participants physical attributes and social skills.  Teach individual and team sports to participants through instruction and demonstration, utilizing knowledge of sports techniques and of participant's physical capabilities.  Organize, lead, and referee indoor and outdoor games such as volleyball, baseball, and basketball.  Conduct therapeutic, recreational, or athletic activities.          Home Healthcare Provider    April 2011   to   November 2012     Company Name   Ôºç   City  ,   State      Administer bedside or personal care, such as ambulation or personal hygiene assistance.  Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.  Provided primary resident care and assistance with daily living activities.  Provided caring companionship to elderly and developmentally disabled patients.  Worked as part of team to execute proper care of body mechanics and safety of patient.  Provided on-call care at all times of day and night.  Provided quality nursing care in accordance with resident care policies and procedures.  Utilized strong assessment skills to determine necessary patient care.  Tested patients' blood glucose levels.  Evaluated health education needs of patients and provided necessary training and instruction.  Processed monthly reports for department performance.  Educated patients about their treatments.  Cleaned and sterilized instruments and disposed of contaminated supplies.          Education      High School Diploma   :     2011    Angleton High School   Ôºç   City  ,   State  ,   United States     Qualified for State Choir solo ensemble   Overall improvement award  Played in Life as A Techie  Played as Mushnik in The Little Shop of Horrors            Nursing      Alvin Community College   Ôºç   City  ,   State  ,   United States            Skills     Can lift up to 100 lbs.   Knowledgeable computer skills in Microsoft word and Power Point  Music Production  Film/Act/Direct    "
HEALTHCARE,"         REGISTERED NURSE       Professional Summary    To provide safe, efficient, and quality care to patients and their families while¬†adhering to policies and procedures.      Licenses    Completed coursework in Anatomy and Physiology, Anatomy Lab, English Composition, Cardiopulmonary Resuscitation, Microbiology and Microbiology Lab, and Medical Terminology      Skill Highlights        Microsoft Office, Word, Excel, PowerPoint, and Outlook            Professional Experience     06/2016       Registered Nurse    Company Name   Ôºç   City  ,   State      Self-motivated leader with over 8 years of experience in emergency medicine and health care.  Self-starter who is able to maneuver through tasks and make sure the job is done in a timely and proficient manner.  Trainer and teacher who can effectively break down tasks so they can be understood and executed without flaws.  Facilitator of group projects to help others understand the objective and how to produce an effective outcome of the job being presented.  Creative mindset that can present an outcome in more than one way with many options being available.  Able to communicate with other team members from diverse backgrounds and incorporate the needs of every individual to create a positive atmosphere.  Able to recognize abnormalities and report them in a timely and efficient manner.  Flexible by being able to quickly adapt to change at the last minute and complete the project without delays.  Mentored those in the health care field to understand the emergency medical system and reporting standards, while having the knowledge to formulate and present reports to the next echelon of care.  Knowledgeable of regulatory requirements in order to adhere to healthcare standards and protocols.  Completion of over 120 clinical hours of Medical Surgical, Pediatric, and Psychiatric health services.         11/2010   to   05/2013     Medical Technician/ Healthcare Specialist    Company Name   Ôºç   City  ,   State      Supervisor: SSG Stover, Kenneth, Weekly Hrs.  Worked: 60.  HEALTH CARE STATISTICS / REPORTING:  Extracted medical statistical reports from Composite Health Care System (CHCS) and Armed Forces health Longitudinal Technology Application (ALTHA) a Department of Defense (DOD) health information system.  Tracked acute, routine, and wellness appointments to include, but not limited orthopedic injuries, colds, immunizations and physical exams, medical leave of absences and hospitalizations, on a weekly basis.  Created visual aids such as charts and graphs using Microsoft PowerPoint for meeting presentations.  Presented statistical information regarding to medical appointments, illnesses and injuries in weekly medical staff meetings to the hospital Medical Surgeon.  Communicated with the clinical staff and the Medical Officer in charge to address any reporting discrepancies.  TRAINING: Trained 2 Medical Technicians in medical administration and health care statistical reporting.  Conducted hands-on training, demonstrated the functionality of DOD health information systems.  Monitored the work performance of the Medical Technicians.  Provided both verbal and written feedback, provided training resources for performance and professional development, on a quarterly basis.  COLLABORATION: Attended weekly medical in-service training to discuss various health topics.  Presented information monthly in weekly in-service to discuss medical and public health related trends and issues.  Mentored other Medics in medical training exercises on a monthly basis.  Provided guidance to Medical Technicians while performing medical continuous education units (CEU)s or patient care refresher training such as first responder protocol, triage care and other levels of medical care.         08/2008   to   11/2010     Medical Technician    Company Name          City, State, Supervisor: SSG Ellis, Courtney, Weekly Hrs.  Worked: 60 Extracted physician orders from a hospital database such as the Composite Health Care System (CHCS).  Confirmed physician orders before administering immunizations.  Identified patients by utilizing proper identification cards, verified patient demographics prior to performing ordered test.  Obtained procedural consent forms.  Maintained and secured patient information in accordance to Privacy Act of 1974 and Health Insurance Portability and Accountability Act (HIPAA) practices.  IMMUNIZATIONS: Provided a safe and comfortable experience for patients.  Prepared patients for the administration of immunizations through subcutaneous and intramuscular routes.  Administered immunizations and updated the records of immunizations within health information systems.  Adhered to and practiced Occupational Safety and Health Administration (OSHA) guidelines; wore personal protective equipment (PPE), no recapping of needles, disposed of syringes in designated sharp containers.         01/2006   to   08/2008     Medical Technician    Company Name          City, State, Supervisor: SFC Goines., Weekly Hrs.  Worked: 60.  08/2013-12/2015 , Student, ASN, Nursing, Columbus Technical College, Columbus, GA, GPA: 3.20.  Studied the theoretical and practical aspects of coordinating patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their family members.  Obtained the knowledge of medical terminology to better understand the proper terms in reference to human anatomy and basic patient care skills including communication, patient safety and medical asepsis and abilities to provide proper resuscitation skills to infants and adults.  Delivered presentations utilizing Microsoft Word, Power Point and Excel.  Conducted research utilizing EBSCO Host, LexisNexis, ERIC and other academic research databases.  Reviewed descriptive and statistical reports and documents.  Interpreted data and ensured that the data utilized to compile academic reports were authentic, correct and consistent.  Wrote annotated bibliographies, abstracts, literature reviews and argumentative papers required per the professor's syllabi.  Mentored fellow classmates regarding academic coursework.  Collaborated and communicated with students on projects, study groups and academic research.          Education and Training          Diploma             May 2004     HS  :   General Studies    Bainbridge High School   Ôºç   City  ,   State      General Studies       December2015     A.S  :   Nursing    Columbus Technical College BSN. South University   Ôºç   City  ,   State      Nursing        Skills    academic, acute care, Anatomy, Armed Forces, basic, charts, oral, databases, database, emergency medicine, emotional support, English, forms, graphs, IMMUNIZATIONS, information systems, Insurance, Medical Terminology, meetings, Excel, Microsoft Office, Outlook, Microsoft PowerPoint, PowerPoint, Power Point, Word, Microsoft Word, next, Nursing, Occupational Safety, patient care, coordinating patient care, patient safety, Physiology, policies, presentations, protocols, public health, reporting, research, Resuscitation, safety, Self-motivated, Self-starter, STATISTICS, Supervisor, Surgeon, teacher, Trainer, triage, written, Composition      Additional Information      AWARDS
ARMY COMMENDATION MEDAL WITH VALOR, ARMY COMMENDATION MEDAL (4TH AWARD), ARMY ACHIEVEMENT MEDAL, ARMY GOOD CONDUCT MEDAL (2ND AWARD), NATIONAL DEFENSE SERVICE MEDAL, GLOBAL WAR ON TERRORISM SERVICE MEDAL, IRAQI CAMPAIGN MEDAL WITH CAMPAIGN STAR, NONCOMMISSIONED OFFICER PROFESSIONAL DEVELOPMENT RIBBON, ARMY SERVICE RIBBON, OVERSEAS SERVICE RIBBON, COMBAT MEDICAL BADGE     "
HEALTHCARE,"         BUSINESS OFFICE MANAGER       Professional Summary    To obtain a full time position in Healthcare Environment where my 16 years of experience in the area of healthcare field, Customer Relations, Claims, Coding, Billing, Human Resources and Employee Management will be an asset.      Licenses    Bachelor's of Science in Health Administration ,  Certified Medical Billing Specialist   Health Information Management Certificate   Certificate in Electronic Medical Records   Medical Office Admin Certificate        Skill Highlights          Microsoft Word and Excell,   Medisoft Billing Software, CAD, ARCommand -Billing Software   Medicare/Medical and all other Insurance/Private Billing.   Advanced knowledge in HMO and Managed Care,   Computer literate, quick and easy learning skills,   Able to work under pressure.  Excellent Organization Skills,   Team Leader.
  High Typing Skills minimum of 70 + wpm..   Excellent Communication, Spelling, and Writing Skills  High skills in business management and knowledge of supervising employees.       Maintains strict confidentiality  Knowledge of HMOs, Medicare and Medi-Cal  Extensive anatomy/physiology knowledge  Medical Manager Software  Managed care contract knowledge  Electronic Medical Record (EMR) software  ICD-9 coding  Neurology billing expertise  Certified coding instructor  CPT and HCPCS coding  Internal medicine billing  HIPAA compliance  Medical billing software  Strong planning skills  Strong work ethic  Team player with positive attitude  Deadline-driven  Good written communication  Exercises good judgment            Professional Experience     January 2009   to   Current     Company Name   City  ,   State     Business Office Manager        Employee Management   New hire training   Hiring/ Termination   Verbal and Written Notices   Writing and implementing department Policies   Management of Employee task assignments/follow-ups   Customer Service for Patient Accounts   Management Medicare and Medi-Cal, Insurance Appeals and Grevences   Hearings with the State and Federal Judge   CMS Updates and guidelines/trainings   Setting individual employee Goas/Achieving   Overseeing Patient Accounts to control Accounts Receivables  Managing and overseeing Medical Records/Archived records to keep compliance  CPT, HCPCS Coding   Keeping employees updated on HIPPA Compliance  Providing ongoing training and continuing education to my department employees   Overseeing Accounts Receivables  Working with Law Offices on Subpoena Requests  Maintaining department accuracy and cash flow of the company         January 2008   to   January 2010     Company Name   City  ,   State     Healthcare Administrator        Working closely with the President and the Vice President City and County Licenses, Applications, Updates of Ambulance Vehicles adding/removing.  EMT background check, DMV pull notice requests Making sure Employee files are updated with licesnses and necessary documents at all times Managing the Business Office, Medical Records Accounts Billable/Receivables Medicare/Insurance EOB's Contracts and Proposals Writing Company policies Updating the staff on HIPAA compliance Checking EMT paperwork to make sure they comply with the law Follow up with Dispatcher on calls Checking Dr's Orders for ambulance transportation of Dialysis Patients to make sure they qualify for the service.         January 2000   to   January 2008     Company Name   City  ,   State     Business Office Supervisor        Supervise the staff of Billing Department Bookkeeping Making sure everything is done by deadlines Follow up with staff to check completeness of their tasks Medicare, Medi-Cal, All Major Insurance Billing Making Contracts with all Major Insurance Companies EOB, Data Entry, Accounts Billable-Receiveable Medicare, Medicaid, Insurance Re-Bills/F/u Handled all the billing for 5yrs of two companies by myself Coding CPT and ICD-9 HCPCS Attending Medicare/Medi-Cal workshops and Updating of the Billing System.  Writing Letters for Doctor's regarding patient's Medical Necessity to use Transportation/Ambulance Services Filling out Justification Forms w/medical necessity for Doctor's to sign for our dialysis patients and other non emergency calls.  Making Justifications Forms for Medical Necessity on Excell Excellent knowledge in Word, Excell, ARCommand, TIS, Medisoft and other Billing softwares Overall Supervision of Ambulance Billig Department.          Education and Training     6/13/2009     University of Phoenix   City  ,   State       Bachelor of Scianence  :   Health Administration    Health Administration       2005     LA Valley College   City  ,   State       AA Degree  :   Program Chemestry    Program Chemestry       1999     Concord College            Certificate-Diploma          Colorado
*Medical Claims and Billing Specialist                  Ulysses S. Grant High School   City  ,   State       High School Diploma             1993     ANC Computer School     State  ,   Armenia     Certificate Computer High Educational Establishment
*Microsoft Word, Excell, MS DOS              Professional Affiliations    2006-2007 Honored Member of Cambridge of Who's Who      Languages    Armenian, Russian, English, Spanish.      Skills    Accounts Receivables, Ambulance, Billing, Billing System, Bookkeeping, business management, CAD, CMS, Excellent Communication, Contracts, CPT, Customer Service, Data Entry, Dialysis, English, Filling, Forms, Hiring, ICD-9, Insurance, law, Letters, Employee Management, Managing, Medical Coding, Medisoft, Excell, Office, Word, Microsoft Word, MS DOS, Organization Skills, Policies, Coding, Proposals, Speaking, quick, Reading, Russian, Spanish, supervising, Supervision, Team player, Transportation, Typing Skills, workshops, Written      Additional Information      AWARDS/RECOGNITIONS AND CERTIFICATES 1999    Science Fair- Honorable Mention 2000    Bronze Medal Recipient 2000    Community Centers, Inc. - On Job Training/Administrative Assistant           2001    Community Centers, Inc. - WIA Participation 2001   Certificate of Continuing Education in Management Skills 2004    Dean's List-LAVC  2005     Certificate of Completion Medical Services eTar Training by DHS   2006-2007     National Dean's List     "
HEALTHCARE,"         ENUMERATOR       Summary    Recent graduate with BA in Business Administration looking to obtain a position as an Administrative Assistant in which my organizational abilities can be fully utilized. Hard working and goal-oriented professional with four years of experience seeking a to achieve career growth where I will get an opportunity to utilize my skills and abilities in handling the clerical and administrative support work, and activities.      Highlights          Time Management  SAP and SRM  Cash Request / Cash handling  Check Request  Purchase Orders   Microsoft Office: Word, Excel, PowerPoint, Outlook.  Data Entry  Filing and Maintaining Records  Account receivable and Payment posting  Timekeeping  Calendar Maintains              Accomplishments     Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.        Experience     04/2016   to   Current     Enumerator    Company Name   -   City  ,   State      Collect demographic, economic and housing data on behalf of the U.S.  Census Bureau.  Responsible for canvassing neighborhoods, then documenting and reporting the information.  Conducts surveys about the U.S.  population, economy, governments and communities.  Responsible for verifying household addresses and ensuring that all maps and address lists are correct.  All collected census information, as well as documentation of hours, miles and expenses encountered Assist residents by reading forms and answering questions about the census.         10/2015   to   03/2016     Healthcare Advocate    Company Name   -   City  ,   State      Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.  Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient Owned problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues Provide education and status on previously submitted pre-authorizations or pre-determination requests Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance.         02/2013   to   10/2015     Receptionist II    Company Name   -   City  ,   State      Performed varies administrative tasks requiring the exercise of discretion and judgment and provided administrative support to faculty and staff in the Critical Care Department.  Greets visitors and directs them to the appropriate staff.  Initiates purchase orders, and travel reimbursements in SAP.  Answered the telephone and assists callers; reads and routes incoming mail.  Overseen the filing and maintenance of correspondence and other records, and entered, tracked and maintained timesheets for division employees and faculty.  Strong proficiency in Excel (pivot tables/data creating and formatting) for reports.  Maintained and provided assistance with the interpretation of various reports and forms.  Developed and maintained databases, data forms, and progress reports.  Flexible, highly organized, productive, & possess exceptional time management skills.  Experience with manuscript preparation and Endnotes with attention to detail and accuracy.         11/2012   to   01/2013     Front office Assistant    Company Name   -   City  ,   State      Greeted patients.  Answering multi-line phone and route to appropriate department.  Scheduling and conforming the appointments.  Registering new patients.  Updated records for established patients.          Education     05/2016     Bachelor of Business Administration  :   Healthcare Management    American InterContinental University   -   City  ,   State      Healthcare Management       04/2011     Medical Billing and Coding                  HIPAA Privacy & Security Certification      Sanford Brown College   -   City  ,   State             06/2010     Certified Nursing Assistant 									08/2010
Aids for Home and Healthcare 								Pasadena, TX      Alief Hasting High School                  Languages    Fluent  in Spanish      Skills    administrative, administrative support, attention to detail, benefits, Cash handling, com, Critical Care, customer satisfaction, Customer Service, Data Entry, databases, documentation, Filing, financial, forms, interpretation, managing, Medical Billing, Excel, mail, Microsoft Office, Outlook, PowerPoint, Word, Nursing, pivot tables, Coding, progress, quality, reading, real time, reporting, Research, SAP, Scheduling, Fluent  in Spanish, surveys, telephone, phone, Time Management, type, websites   "
HEALTHCARE,"         CORPORATE ADMINISTRATOR           Summary    Successful administrative professional with 15 years of experience.      Skills          Organized  Detail oriented  Efficient  Prioritize multiple deadlines  Work well independently  Collaborate with others  Software  Microsoft Word  Excel  PowerPoint  Outlook  Adobe Acrobat  Multiple project software websites  General Clerical  Type 75 WPM  Multiline phones              Experience      Corporate Administrator    January 2009   to   January 2017     Company Name   Ôºç   City  ,   State      Light accounting/bookkeeping
Travel arrangements
Meeting agendas and minutes
Editing/Proofreading
Meticulously proofread
Ensure consistency in content
Structure
Revise for clarity
Review style format
Bidding Administration
Prepare ""front-end docs""
Familiar with various loaning agency requirements
Know and able to carry out bid process from start to finish
Construction Administration Assist approximately 15 engineers in our water/wastewater department working on multi-million dollar projects.  Requires great attention to detail while meeting multiple deadlines simultaneously.  Specific duties include:.  Document Processing - Proofread, revise, format, PDF, and produce master plans, planning studies, specifications and plans, technical memos, letters, meeting minutes, and O&M manuals for municipalities and cities.  Bidding Administration - Distribute plans and specifications, maintain planholders' lists, issue and confirm receipt of addenda, and complete bid tabulations.  Construction Administration - Prepare contract documents.  Receive and return submittals and RFIs; maintain logs.  Assisted approximately 18 engineers in the water/wastewater department working on multi-million dollar projects.  Required great attention to detail while meeting multiple deadlines simultaneously.  Coordinated with clients, contractors, subconsultants, and internal drafters to help keep projects running smoothly.  Specific duties included:
Document Processing - Proofread, edited, formatted, PDF'd, and produced master plans, predesign reports, specifications, technical memos, letters, meeting minutes, and O&M manuals for municipalities and cities.  Bidding Administration - Handled bidding phase from start to finish.  Submitted public notice to newspaper for publishing; assisted in preparing, then produced and distributed plans and specifications; maintained planholders' list; prepared, issued, and confirmed receipt of addenda; and completed bid tabulation.  Construction Administration - Prepared and reviewed contract documents.  Received and returned submittals and RFIs; maintained logs.  Before shifting my focus solely on project-related tasks for our water/wastewater department, I previously also provided general support to our firm.  Additional tasks completed during this time included making travel arrangements; coordinating lunch and learns; and conference and workshop registration and tracking.  Also responsible for the following tasks:  Make travel arrangements and assign company vehicles.  Download and log digital photos.  Coordinate lunch and learns.  Register engineers for conferences, workshops, and webinars.  As part of the master specifications/standards committee, create monthly meeting agendas and minutes.  Log, track, and implement master specification change requests.  Answer and route phone calls.  Distribute incoming mail.  Prepare outgoing mail and UPS packages.  Run company errands.          Customer Service Representative    January 2006   to   January 2009     Company Name   Ôºç   City  ,   State      Provided full account servicing for the Sears Credit Cards Portfolio via incoming calls, including billing and payment inquiries and disputes, account maintenance, and lost/stolen cards.  Consistently met and exceeded quality and sales goals.          Administrative Assistant/Bookkeeper  Addus HealthCare    January 2000   to   January 2003       City  ,   State      Completed monthly billing reports and Branch Manager's Report.  Billed over $500,000 monthly to contracting state agencies and clients.  Reconciled billing, posted payments to clients' accounts, and prepared deposits.  Prepared and approved accounts payable bills.  Created documents, spreadsheets, and monthly newsletters; included developing new spreadsheets for A/R and A/P purposes.  Completed several processes of payroll.  Assisted in planning company functions.  Provided support to the area manager, branch manager, and 12 other branches throughout Washington and Oregon.  Supervised part-time assistant.          Education and Training      Completed 45 credits in various courses including Logic, Ethics, Philosophy of Science, Precalculus, and C Programming.        Boise State University   Ôºç   City  ,   State              High School Diploma        Kuna High School   Ôºç   City  ,   State      Graduated with Highest Honors 3.97 Received Ambassador Award in Business Professionals of America.        Skills    accounting, accounts payable, Adobe Acrobat, A/P, agency, attention to detail, billing, bookkeeping, C Programming, Clerical, conferences, content, Prepare contract, Credit, clients, Detail oriented, Editing, focus, letters, Logic, Excel, mail, Outlook, PowerPoint, Microsoft Word, newsletters, newspaper, payroll, PDF, Philosophy, processes, Proofreading, quality, sales, specification, spreadsheets, phones, phone, Make travel arrangements, Travel arrangements, making travel arrangements, Type, websites, workshops     "
HEALTHCARE,"         PRACTICE MANAGER             Education and Training      Certificate of Completion: Health Information Technology - Coding Certificate Program        Rowan College of Burlington County   Ôºç   City  ,   State              MA   :   Administrative Management/Public Administration      Administrative Management/Public Administration        BA   :   Social Science/Political Science      Bowie State University Clarion University of Pennsylvania   Ôºç   City  ,   State      Social Science/Political Science        Skill Highlights          Professional Summary  Strategic healthcare professional with over 10 years in Operations Leadership: Medical Practice Management, Hospital Administration, Behavioral Health, and Medicare Services   Core Qualifications  Patient Centered Quality Home  Population Health Management  Medicare and Medicaid Services  Regulatory Compliance  Performance and Quality Improvement  Electronic Health Records  Reimbursement Methodologies  ICD-10-CM, ICD-10-PCS, HCPCS (CPT-4)  Medical Terminology  Anatomy and Physiology  Accountable Care Organization  Revenue Cycle  Meaningful Use  Health, Disability, and Life Insurance  Physician Quality Reporting System Microsoft Office Suite, Lawson, IDX, EPIC, NextGen, DocuTap, Virtual Physician Assistant (VPA), Business Objects, Navinet, Medview, SAM, STATT, Press Ganey, Hyperion, Infoview, Patient Safety Net, SharePoint.              Professional Affiliations    American Health Information Management Association (AHIMA), 2014-current
American Society for Quality (ASQ), 2013-current
American College of Health Care Executives (ACHE), 2006-current.
2
Amoge Omeronye      Professional Experience      Practice Manager    January 2016   to   Current     Company Name   Ôºç   City  ,   State      Manage administrative operations in a ""patient centered medical home practice (PCMH) model for quality and safety, accessible services, coordinated, and comprehensive care.  Complete and comply with different payer quality reporting measures.  Provide hands-on operational support to employees for optimal customer service.  Revised, developed, and restructured workflow for continuous quality improvement and desirable outcomes.  Address patient complaints immediately for service recovery.  Investigate and resolve charge discrepancies and billing matters.  Train, and educate employees in areas of improvement, through staff meetings, individual supervision, and rounding.  Employee professionalism and engagement have shown significant improvement.  Ensure healthy and safe environment of care through system and facility maintenance.  Educate employees on the organization's clinical policies and procedures, and healthcare regulations.  Improved EHR documentation, including appropriate and timely completion and update of care guidelines, patient communication, provider inbox and provider approval queue (PAQ).          Healthcare Operations Professional    September 2012   to   January 2016     Company Name   Ôºç   City  ,   State      Provide professional advice and recommendations for healthcare providers to overcome challenging operational problems.  Streamline the complexities of the day-to-day operations to drive short and long-term financial growth.  Assess workplace health, safety and wellness processes in which employees work, and the physical factors that support or hinder productivity and employee health.  Initiate and develop strategies for agency-wide commitments, appropriate safety and health training; and the development of standardized policies and procedures.  Foster an environment where strong and professional relationships thrive.  Improve quality of care through continuous quality improvement activities.  Train and develop clinical staff, management, and support staff on current healthcare regulations and requirements.  Provide clients with healthcare exchange-based products and services.  Educate and enroll benefit recipients in various Medicare Plans.          Senior Practice Manager    January 2008   to   July 2012     Company Name   Ôºç     State      Managed day-to-day operations of 3 practice locations in gynecology, gynecologic surgery, obstetrics, and maternal and fetal medicine.  Provided operational leadership for 40 FTEs, including medical practitioners and support staff.  Successfully managed the practice finances and revenue cycle, including 50,000 annual RVUs and
$9M appropriate in-patient and out-patient billing.  Reduced billing errors by 15%.  Facilitated monthly financial meetings to analyze detailed monthly financial reports.  Provided root causes and resolutions for variances.  Developed practice budgets, of which ended favorably by 8.5% for 3 consecutive years following inception of position.  Monitored and maintained regulatory compliance and requirements: staff onboarding, appointment and credentialing, training, best practices, professional licenses and certifications, continuous medical education (CME) credits, OSHA, HIPAA, PHI, CMS guidelines, labor laws, etc.  Successfully led the practice conversion from IDX to EPIC Ambulatory Practice Management (APM) and Electronic Medical Records (EMR) systems.  Developed and implemented clinical improvement projects and innovative programs; formed the practice clinical effectiveness and quality improvement (CEQI) team for quality control and improvement, and risk management.  Defined and implemented innovative measurements of performance standards that improved practice efficiencies.  Performed practice evaluations and audits for organizational and regulatory compliance.  Maintained patient and customer focus, safe, and friendly environment of care.  Partnered and collaborated with corporate and clinical leadership, physicians and mid-level practitioners.  Increased staff motivation and engagement through individual staff supervision, on-site training, in-services, and performance award system.  Staff turnover was at an all-time of 2%, and staff training and educational compliance at 97% -100%.  Replaced costly temporary/agency hours, with more cost-effective skilled personnel.  Monitored databases to keep track of practice inventory.  Managed practice facilities, leases, and vendor contracts.          Program Administrator    October 2005   to   July 2007     Company Name   Ôºç     State      Provided operational leadership for the divisions of Nephrology, Pulmonology, and 6 satellite locations.  Managed a clinical team of attending physicians, nurse practitioners, fellows, clinical and administrative support staff.  Maintained regulatory compliance, on-boarded new fellows, attending physicians, and mid-level practitioners.  Conducted operational audits, and ensured readiness for The Joint Commission reaccreditation, and the Department of Health inspection.  Provided on-site staff training and development of personnel.  Mentored front-line leaders and supervisors.  Developed and implemented new patient scheduling guidelines that led to improvements in clinic flow, and coordination of care.  This became a standard for the Call Center, and a model for managers.  Developed department budgets, coordinated research and grants.  Implemented a step-down inpatient program, freeing up beds for very sick patients.  Revised department policies and procedures.  Performed analysis to address patient billing and reconciliation, which led to improvement in capturing and resolving charge inefficiencies.          Skills    APM, administrative, administrative support, Streamline, Anatomy, agency, Behavioral Health, billing, budgets, Business Objects, Call Center, clinical leadership, CMS, contracts, conversion, CPT, clients, customer service, databases, Department of Health, documentation, Electronic Health Records, Electronic Medical Records, staff training, facility maintenance, financial, financial reports, focus, grants, gynecology, Health Information Technology, Hyperion, ICD-10, inspection, Insurance, inventory, Lawson, Leadership, Regulatory Compliance, Medical Terminology, meetings, exchange, Microsoft Office Suite, 97, SharePoint, obstetrics, organizational, Patient Safety, personnel, Physiology, policies, Press, processes, Coding, Quality, Quality Improvement, quality control, reporting, research, risk management, safety, scheduling, staff supervision, Strategic, supervision, surgery, workflow   "
HEALTHCARE,"         REGISTERED NURSE           Professional Summary     To improve the wellbeing of the patients I serve and to manage illness with skill and compassion   To provide a safe and therapeutic environment to all patients and families through assessment and critical thinking to anticipate potential problems   To enhance and speed the recovery process of each individual   To promote respect, positive communication, and collaboration among all healthcare teams including patients and families       Licenses      CPR certified through American Heart Association  Registered Nurse in the State of Pennsylvania, License number RN645795        Skill Highlights          Medication administration  Skilled Orthopedic Nurse  Broad medical terminology knowledge  Use of hemovacs, autotransfusion devices, continuous passive motion therapy, traction, orthopedic braces      IV drug therapy management  Body mechanics knowledge  Specimen collection/processing proficiency            Professional Experience      Company Name     February 2013   to   Current     Registered Nurse   City  ,   State      Applying nursing knowledge and skills within relationship based care, using nursing processes to meet the clinical, spiritual, and psychological needs of the patients and families  Serving as a highly engaged partner on the care team and responding to care team member needs for assistance and partnership  Participating in work that improves patient care and the professional practice environments   Adapting to changes and demonstrating flexibility within the change processes   Assisted patients with healing and recovery after surgery  Utilized strong assessment skills to determine necessary patient care.  Formulating goals and a plan of care that involves the patient as a partner within the healthcare team  Demonstrates critical thinking in clinical, psychological, social, and spiritual issues for the patient within the care environment  Creating caring and compassionate patient focused experiences by building healing relationships with patients and their families, as well as colleagues  Providing detailed and appropriate teaching to patients and families to effectively guide them through their care as they transition to another level of care and/or home  Supporting the development of students, new staff and colleagues, serving as a preceptor  Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments  Creating an environment that facilitates open communication by asking for feedback and inquiry to improve practice   Utilizing research and evidence-based practice to support improvement in clinical care  Implemented new floor assignments based on evaluation of staffing requirements  Demonstrating accountability for actions, enthusiasm, motivation, and commitment to patients and family members  Demonstrating an understanding of cultural differences and needs while holding peers accountable for healthy relationships with patients and families  Maintaining a conscious balance between work and personal life by modeling safe work hours, time management, and healthy lifestyle practices  Responsible for Hemovac Autotransfusion System administration.  Delivering high-quality and compassionate treatment to indigent and low-income patient community  Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit  Provided quality nursing care in accordance with resident care policies and procedures  Tested glucose and administered injections          Company Name     July 2010   to   September 2011     Home Healthcare Assistant   City  ,   State      Read and recorded temperature, pulse and respiration  Completed and submitted clinical documentation in accordance with agency guidelines.  Collected urine and fecal samples  Assisted with adequate nutrition and fluid intake  Planned, prepared and served meals and snacks according to prescribed diets  Performed household tasks such as laundry, dusting, washing dishes and vacuuming  Facilitated games and other activities to engage clients  Positioned residents for comfort and to prevent skin pressure problems  Assisted with transferring residents in and out of wheelchairs and adaptive equipment  Assisted with ADL's  Exhibited compassionate care and communication with regard to issues of death and dying  Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided  Maintained a clean, orderly and well-stocked environment          Company Name   June 2008   to   October 2009     Nursing Assistant           Neurosurgical Intensive Care Unit Providing direct patient care as directed by RN, which included daily living activities, transporting, feeding, bathing, and so on Helping to maintain a safe environment conducive to the recovery and safety of each patient in the unit, including but not limited to completing safety checks, keeping the unit clean and organized, cleaning and updating specific equipment such as glucometers, changing linens, keeping the unit and rooms clear of stray equipment Stocking supplies used by the RN throughout unit and in patient rooms to facilitate patient care delivery Performing blood glucose monitoring, recording, and reporting results to RN Emptying bedpans/foleys, performing foley care, recording I&O's Documenting vital signs, blood glucose, and so on in the medical record according to established procedures Providing supervision and companionship to patients as required Planning and prioritizing activities and duties as needed such as CT scans Complying with safety policies and procedures including standard precautions as well as policies and procedures for blood-borne pathogen exposure Continually working to improve knowledge, skills and performance Ensuring that equipment malfunctions were reported and returned to the appropriate department Assisting RN and the unit by responding to call lights, telephones, passing meal trays, and transporting patients as needed.          Company Name     February 2007   to   July 2010     Emergency Medical Technician   City  ,   State      Harmony Emergency Medical Services Attending to emergency and non-emergency medical requests as they arose, rendering on-site assistance to patients as required Performing and/or assisting in the initial assessment and management of illness or injury to emergency patients in accordance with specified protocols and procedures Providing Cardiopulmonary resuscitation, opening a patients airway, and providing ventilation assistance Bandaging wounds, stabilizing broken bones, controlling bleeding, administering oxygen Notifying a hospital's emergency department of the nature and extent of the medical treatment provided and giving an account of the patients medical condition Preparing and assisting in the preparation of patients for transport Cleaning and disinfecting ambulance and equipment after each call Replacing supplies necessary to maintain and perform duties and responsibilities in emergency situations Inspecting emergency medical equipment to ensure function and compliance with safety and infection control regulations and standards.          Education and Training              UPMC Shadyside School of Nursing     2012       Diploma  :   Nursing    City  ,   State              Community College of Allegheny County     2008       EMT Certification/First Aid/CPR

September 2007-January 2008  :   Basic Life Support    City  ,   State              Skills     Caring for patients with musculoskeletal diseases and disorders, Assisting with activities of daily living, Administering intravenous medications, Using critical thinking skills, Monitoring and preparing hemovacs, autotransfusion devices, continuous passive motion therapy, casting, traction, external fixation,     "
HEALTHCARE,"         ENGINEER       Summary    Work Ethic,¬† Personal Ownership, Responsibility, Adaptability, ability to learn quickly and accurately, Positive attitude, Timeliness, Positive appearance and customer interactions. ¬†¬†      Highlights          Microsoft Office Suite expert  Conceptual thinker  Self-motivated professional              Experience     March 2015   to   Current     Company Name   City  ,   State     Engineer         Assisted customers with complaints.      Performed routine maintenance.       Troubleshot electronic parts of the building.         Recorded guest comments or complaints, referring customers to managers as necessary.          Assisted guests with any special requests during their visits.           Contacted housekeeping or maintenance staff when guests reported problems.          Issued room keys and escort instructions to bellhops.           Prepared sheetrock, metal and wood surfaces for painting.             Refinished household furniture such as desks, chairs, tables and bookcases.             Coordinated and completed ongoing routine painting of the exterior and interior of the properties.              Collaborated with electricians, carpenters and mechanics to complete construction projects.                Completed basic plumbing, electrical, carpentry and HVAC duties.                  Operated compressors, striping machines, sandblasters and spray equipment.                   Completed and updated all work orders, records of service calls and work logs.                    Covered floors before prepping, priming and painting all surfaces.                   January 2012   to   Current     Company Name   City  ,   State     Handyman        Transfer tools, parts, equipment, and supplies to and from work stations and other areas.  Disassemble broken or defective equipment to facilitate repair and reassemble equipment when repairs are complete.  Install or replace machinery, equipment, and new or replacement parts and instruments, using hand or power tools.  Examine and test machinery, equipment, components, and parts for defects to ensure proper functioning.  Hold or supply tools, parts, equipment, and supplies for other workers.  Position vehicles, machinery, equipment, physical structures, and other objects for assembly or installation, using hand tools, power tools, and moving equipment.  Adjust, connect, or disconnect wiring, piping, tubing, and other parts, using hand or power tools.  Clean or lubricate vehicles, machinery, equipment, instruments, tools, work areas, and other objects, using hand tools, power tools, and cleaning equipment.  Assemble and maintain physical structures, using hand or power tools.  Tend and observe equipment and machinery to verify efficient and safe operation.  Apply protective materials to equipment, components, and parts to prevent defects and corrosion.  Order new parts to maintain inventory.  Diagnose electrical problems and install and rewire electrical components.  Prepare work stations for use by mechanics and repairers.         January 2004   to   September 2013     Company Name   City  ,   State     Healthcare Provider        Provided Healthcare for at Home Patient.         January 2000   to   January 2004     Company Name   City  ,   State     Arcade Repairman / Technician        Fill machines with products, ingredients, money, and other supplies.  Keep records of merchandise distributed and money collected.  Collect coins and bills from machines, prepare invoices, and settle accounts with concessionaires.  Make service calls to maintain and repair machines.  Inspect machines and meters to determine causes of malfunctions and fix minor problems such as jammed bills or stuck products.  Test machines to determine proper functioning.  Contact other repair personnel or make arrangements for the removal of machines in cases where major repairs are required.  Clean and oil machine parts.  Record transaction information on forms or logs, and notify designated personnel of discrepancies.  Adjust machine pressure gauges and thermostats.  Maintain records of machine maintenance and repair.  Replace malfunctioning parts, such as worn magnetic heads on automatic teller machine ATM) card readers.  Adjust and repair coin, vending, or amusement machines and meters and replace defective mechanical and electrical parts, using hand tools, soldering irons, and diagrams.  Order parts needed for machine repairs.  Disassemble and assemble machines, according to specifications and using hand and power tools.  Install machines, making the necessary water and electrical connections in compliance with codes.  Refer to manuals and wiring diagrams to gather information needed to repair machines.  Transport machines to installation sites.  Prepare repair cost estimates.          Education     Aug 2000     Traverse City West High School   City  ,   State  ,   United States     High School Diploma                  Valencia College   City  ,   State  ,   USA     Associate of Arts  :   Graphic Art and Design            Skills

Typing (Greater then 40
words a minute)

Networking (Computer)

Computer Management

  Rebuild/Repair Computer
(Hardware)

  Computer Software
Installation (Operating Systems)

  Photoshop Experience  Excel Experience

  Microsoft Office Experience

  Spreadsheet Experience

  Power Point Experience

      "
HEALTHCARE,"         DIRECTOR OF APPLICATIONS         Profile    Accomplished Healthcare Professional with an exemplary background in Healthcare IT.
Progressive leadership experience in Healthcare IT.
Proven ability in strategic planning, business requirements gathering, creating roadmap with short term and long term goals, budget estimation and management, negotiation, return on investment and return on value analysis.
Proactive leader with an excellent work ethic and commitment to exceptional customer service.      Skills          Graduate Assistant - Team Lead  Lead implementation of Optical Character Recognition (OCR) system in Registrar Office.  Technical Proficiencies  HCIS/EHR:	     Meditech Magic, CS 5.6x and 6.x; Athena.  PM Tools:	     MS Word, Excel, Power point, Quick Base, SharePoint, Project, Visio.                Professional Experience      Company Name     July 2013   to   Current     Director of Applications   City  ,   State      400+ licensed bed non-profit faith based Hospital with Residency Program, two Nursing Homes and ten outpatient Physician Practices Report to the VP/CIO of IT.  Management of all IT Applications (Administrative, Clinical, Revenue Cycle, Ambulatory, Ancillary).  Manage $5M budget.  Evaluate organizations IT needs, create strategic plan and implement new projects.  Negotiation: Saved over $250,000 when purchasing new products.  Manage staff: 7 Application Analysts, 2 Team Leads and 2 Consultants.  EHR workflow re-design and optimization: Integrating standalone applications and systems to automate the workflow.  Consolidating and eliminating redundant applications.  Initially there were over 125 applications and systems, so far eliminated 25 redundant applications.  ARRA Meaningful Use: Gathered documentation for Meaningful Use Stage 1 CMS Audit, submitted audit documentation and passed the Audit.  Lead Team to prepare for MU stage 2 attestation.  Currently leading Team to prepare for MU Stage 3 attestation.  ICD 10: Working collaboratively with Revenue Cycle and clinical departments to optimize the EMR workflow to be prepared for ICD 10 prior to the Oct 1, 2015 deadline.  Lead implementation of computerized provider order entry (CPOE), provider documentation, nursing documentation, bedside medication verification, LAB glucose monitoring system (RALS), EHR/Application upgrades (Meditech, Curaspan and Midas), interface engine upgrade (Cloverleaf), patient portal, DIRECT messaging system via health information exchange (HIE- NYeC & HealthiX), clinical content mapping (LOINC, SNOMED, RxNorm using IMO) and single sign-on (Imprivata).  Executive Team member on a Six Sigma project for optimization of workflow and to reduce length of stay in Emergency Room.  Population Health Initiative: Executive Team member of NY Queens/Long Island DSRIP program IT Committee, a NYS initiative to reduce readmissions and to reduce Medicaid cost.          Company Name     January 2012   to   June 2013     Project Manager   City  ,   State      140+ licensed bed for-profit organization with 3 outpatient clinics) Reported to the CIO Worked closely with other Department Heads in various project implementations.  Project management, product evaluation and contract management.  Saved over $75,000 by negotiating price when purchasing new products.  Introduced project management methodologies.  ARRA Meaningful Use: Lead MU Stage 1 initiative.  Successfully attested for Stage 1 Year 1 and prepared documentation for CMS audit.  Health Information Exchange (HIE): Gathered business requirements, created roadmap, presented phase wise implementation plan with high-level milestones to Executive Committee.  Lead phase 1 implementation.  ICD 10: Performed gap analysis along with HIM Team and prepared project plan.  Lead EHR implementation in Labor and Delivery department (Philips TraceVue fetal monitoring and documentation system).  Lead implementation of EHR in Cardiology department (CardiacScience Pyramis).  Lead migration of interface engine (from HL7 connect to Summit Interface engine).  E-prescription (Dr.First): Lead implementation of standalone version of e-prescription and prepared project plan for its integration with EHR (Meditech).             October 2011   to   May 2012     Healthcare IT Consultant                 Company Name     January 2008   to   September 2011     Program Manager Consultant     State      Prepared project plan for implementation of computerized physician order entry, ordersets (Zynx), physician and nursing documentation, e-prescription, clinical portal, single sign-on and Meaningful Use Stage 1 initiative.  Managed $5M budget.  2000+ licensed bed for-profit Healthcare Organization with 15 Hospitals and several Ambulatory clinics) Corporate Manager - Projects and Applications Reported to the Corporate CIO, CNO and CEO.  Served as a member of Corporate IT and Administrative Steering Committee.  Worked with Compliance Officers and Legal Counsel to manage IT policies and procedures.  Managed $20M budget.  Negotiation and contract management: Saved over $1.5M by negotiating price when purchasing new products and systems.  Participated in monthly and quarterly Enterprise IT Governance meetings.  Reviewed the status of ongoing IT projects, issues, major change requests, resource constraints and requirements, project prioritization and budget.  As many as 50 large scale Enterprise wide projects with capital budget over $5M and 75 regional/facility level projects.  Created strategic plan to accommodate Health Systems' IT needs for new business initiatives such as new facility acquisitions and business unit expansions.  Managed staff and budget 50 direct reports and up to 150 indirect reports.  Regional Application Managers, Project Managers, Business Analysts, Programmers, Consultants and offshore Teams.  Built strong IT Teams by mentoring, motivating and giving opportunity to grow.  Worked closely with Regional IT Teams in consolidating applications and systems.  Eliminated redundant systems/applications, standardized workflow by implementing best practices across the Health System.  Initially there were over 500 applications.  Eliminated as many as half of those applications by integrating the systems and implementing best practices.  With the support from Senior Management, promoted the culture of implementing Projects as Hospital wide initiatives instead of as IT initiatives that lead to smooth transition during new Project implementations across the Health System.  Enterprise wide Implementations: Lead Teams during migration of legacy EHR systems to Healthcare System's preferred EHR System (Meditech).  Strategically deployed EHR across the Health System in 3 to 4 phases based on the services provided at each hospital.  Reduced the implementation timeline from 9 - 12 months to 6 - 8 months by eliminating the redundant tasks with the lessons learned from initial pilot projects and by adopting standardized workflow and processes during implementations.  Reduced the overall implementation cost by 25% - 30% by training and utilizing more internal resources from various departments and less external resources (consulting services).  Lead Teams during implementation Computerized Physician Order Entry, Order sets, Physician and nursing documentation, voice recognition system for Provider dictation, patient education and discharge instructions.  Worked closely with the HIM Directors, Physicians, Case Managers and Clinical Documentation Specialists for implementation of standard documentation forms and templates across the Health System.  Lead Enterprise wide data archiving and reports standardization project.          Education and Training      University of Nevada     2007       Masters of Science      City  ,   State              Sri Ram Engineering College     2005       Bachelor of Engineering      City  ,     India    Professional Associations          Interests    HIMSS NYC chapter member.
1 | Page      Additional Information      HIMSS NYC chapter member.
1 | Page        Skills    acquisitions, Administrative, automate, benefits, budget, CMS, consulting, content, contract management, Delivery, dictation, Documentation, Senior Management, forms, insurance, Team Lead, Legal, Magic, Meditech, meetings, mentoring, messaging, Excel, Exchange, Office, Power point, 2000, MS Word, Midas, migration, negotiating, Negotiation, Enterprise, Nursing, OCR, Oct 1, optimization, Order Entry, PACS, policies, processes, profit, coding, Project management, purchasing, Quick, recruiting, scanning, Six Sigma, strategic, Summit, Time management, transcription, upgrades, upgrade, Visio, wise, workflow   "
HEALTHCARE,"         SYSTEM ADMINISTRATOR/ASSISTANT SUPERVISOR       Professional Background    Over 20 years of experience with a diversified background
Facilitator, contingency planning,
A seasoned Information Technology leader, team player, and technologist with the ability to evaluate problems, develop strategies, and implement Information Technology (IT) solutions.  More than 15 years progressive experience developing and implementing logistics and IT system support for aircraft and logistics and healthcare management information, and command and control systems.   Particularly adept at handling change, start-up, and problem situations involving business processes and supporting IT systems.  Directed the successful implementation of financial, healthcare, logistics management, and technical information systems.  Completely knowledgeable and experienced in support planning techniques for weapon, logistics, transportation, security, healthcare and management and critical mission computer systems architectures.  Support provided ranges from that of a technical (systems or functional) contributor, program manager, and/or business developer, to consultant, depending on the needs of the program or customer.      Skill Highlights          Strong medical ethic  Problem resolution ability                Professional Experience     10/2001   to   Current     System Administrator/Assistant Supervisor    Company Name   Ôºç   City  ,   State      Edwin Combs, Supervisor (618) 229-2955.  Assistant to the AMC/A4 IT Supervisor.  A Functional Systems Administrator (FSA) at Scott Air Force Base for AMC/A4 logistics systems.  The A4 focal point for integrating USTRANSCOM, AF MAF and AMC logistics, C2 and logistics management IT systems to insure a seamless and user friendly system that support the Mobility Air Forces global reach mobility missions.  Primarily insures that basic IT infrastructure, policies and programs support the worldwide enterprise logistics system for delivering and implementing the ""Lean Logistics"" framework needed to provide support for AF e-log 21 initiatives needed to integrate with DoD, Joint and AF support for the War Fighter.  Understand technologies, such as XML, JAVA and interface and communications technologies needed to support AF and AMC efforts in the areas of technical data, logistics management, and business intelligences implementation, distribution and user access at all levels of the mobility enterprise.  Additionally, completely understand technologies such as, Transactional Processing Systems , UNIX, Windows, Publish and Subscribe, using Web Services, BI Seamless Data Sharing, Relational Databases, Data Repositories, GUI Tools and Wireless Networks, etc.  Provides technical advice on the design, development and sustainment of management and C2 logistics systems.  Assists with development of functional guidance for new systems and for major system modifications and system integration needed to support logistics and operations planning, management and execution of business processes needed to support AMC Mobility 21 operational concepts and AF digital technical data in the 21st Century.  Ten years specialized experience in diagnostics and troubleshooting of personal computers and LAN (Local Area Network) related components on Windows Vista, XP, and 2000 Networks for up to 750 users.  Configures user accounts and security groups in Directory and Resources Administrator (DRA).  Lead technician on setting up private network shipped to off-site bases to include Microsoft Server 2003 and Active Directory.  Created Standard Operation Procedure (SOP) for VTC and an Operating Instruction (OI) for Communications Security (COMSEC).  Coordinates, Schedules and provides training to users on VTC equipment, Tandberg's, VoSIP telephones and all other computer related equipment.  The divisions Primary Video Teleconference facilitator for eight years.  Maintains one VTC room for unclassified and classified VTC's.  Responsible for all coordination and setting up of all VTC's, approximately 30 a month.  Primary COMSEC Responsible Officer for the commands VTC.         07/2000   to   01/2002     HealthCare Consultant    Company Name          Directed and successfully implemented health screenings, to include blood pressures, cholesterol and diabetes testing at Fortune 500 companies such as Daimler Chrysler and Union Pacific Railroad.  Database management using a Health Risk Assessment tool.  Analyzed the data to provide the companies with detailed metrics on their employee's health assessments.  Contacted all the major Health organizations to request informational materials and in addition created fact sheets to be presented to the individuals regarding their results from the screening.  Answered general questions and often recommend customers to contact their physician.  Provided educational materials for customers and contact information if customers needed physician assistance.         12/1999   to   07/2000     Clinical Research Associate    Company Name          Responsible for developing, documenting, advocating, and implementing integrated medical system concepts for the BMT division.  Program lead for four pharmaceutical companies and hospital clinical trials.  Lead on data integration within the BMT division.  Developed and maintained a records database with study patients' information.  Identified, Reported and provided recommendations to the BMT staff regarding the clinical studies.  Responsibilities included patient contact to inform them of procedures and side effects, follow up with a physician.  Established effective working relationship with persons from different organizational levels.         12/1997   to   12/1999     Company Name          Responsible for developing, documenting, advocating, and implementing integrated medical system concepts for the BMT division.  Program lead for four pharmaceutical companies and hospital clinical trials.  Lead on data integration within the BMT division.  Developed and maintained a records database with study patients' information.  Identified, Reported and provided recommendations to the BMT staff regarding the clinical studies.  Responsibilities included patient contact to inform them of procedures and side effects, follow up with a physician.  Established effective working relationship with persons from different organizational levels.  United Healthcare.  ROHO Incorporated.          Education and Training          Masters  :   Information Management    Webster University   Ôºç   City  ,   State      Information Management            Bachelor of Science  :   Health Education    Southern Illinois University   Ôºç   City  ,   State      Health Education       May 2004     Master of Arts  :   Computer Resource and Information Management    Webster University          Computer Resource and Information Management            Coursework; Program Management' Systems Analysis and Design, Database Management, Security  :   Business Administration    Business Administration       1996     Bachelor of Arts  :   Community Health Education    Southern Illinois University Edwardsville IL          Community Health Education       1993     Associate of Science      Southwestern Illinois Community College                 May 2004     Microsoft Certified Systems Engeneer
MCSE (Microsoft Certified Systems Engineer) Certification      Managing and Maintaining a Windows Server 2003 Environment
Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure       May 2004     Security + Certification                  Skills    Active Directory, Air Force, basic, BI, business processes, Database Management, database, FSA, Functional, GUI, Instruction, JAVA, Local Area Network, LAN, Logistics, Managing, materials, access, Microsoft Certified, Microsoft Certified Systems Engineer, MCSE, Windows, 2000, enterprise, Network, Networks, organizational, policies, Program Management, Relational Databases, Risk Assessment, Standard Operation Procedure, SOP, Supervisor, Systems Analysis and Design, system integration, technician, telephones, troubleshooting, UNIX, Video, Vista, XML   "
HEALTHCARE,"         OCCUPATIONAL THERAPIST         Professional Summary    Highly motivated and accomplished Business Professional with 10+ years' experience in providing leadership and management to diverse teams while facilitating strategies for growth and profitability.  Comprehensive experience in multiple aspects of business operations, project management, regulatory compliance, customer satisfaction, staff training and procedure development/implementation. Leads by example as a tenacious, trustworthy, approachable, and results driven team player with adept communication and problem solving abilities. Areas of Expertise Operational Management Computer Skills Client Development Project Management Program Development Finance Analysis Training & Development Customer Service Organizational Development Presentation Skills Excellent Communication Skills Business Management skills Computer Expertise - Electronic Medical Records, MS Word, Excel, Access, Publisher, PowerPoint, Outlook, QuickBooks Problem Solving - Proven ability to troubleshoot and develop creative, innovative solutions to business challenges; successfully manage change for improved performance and efficiency Management by Mentoring - Noted for ability to motivate performance, communicate strong messages, nurture partnerships, and deliver significant sales growth. History of successful health care leadership, sales and project management Business Operations - Outstanding accomplishments in business startup, turnaround, and financial/operational management across diverse industries, reinvigorating organizational infrastructure, inventory, technologies, processes and financial measurement systems Customer & Personal Service - Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction       Skills                    Work History      Occupational Therapist  ,   02/2014   to   Current     Company Name   ‚Äì   City  ,   State      Prescribing and implementing occupational therapy services to pediatric population of 0-21 yrs.  Administering and interpreting evaluation needed for treatment of fine, oral, and gross motor skills and sensory dysfunction.  Prescribing, Fitting, and training of medical devices for disabled persons.         Senior Director of Operations  ,   07/2008   to   09/2013     Company Name   ‚Äì     State        Responsible for the
operational oversight of ancillary services product line; including home
health, outpatient rehabilitation, private duty nursing, skilled nursing, and premium programs,
within multiple regions encompassing direct supervision of regional
directors of operations, home health administrators, sales and marketing, recruitment teams, compliance, and in direct supervision of over 200 plus employees.¬†
Directed multi-site branch office operations in
compliance with all federal and state regulations.¬†

Established policy and procedure standards
focused on quality improvement and best demonstrated clinical practice.¬†    Led
region in multiple deficiency free Medicare surveys to include home health, rehab agencies, skilled nursing facilities.    Led a team responsible for the development of start -up home care agencies and rehab agencies.¬†
Monitored and directed the development,
implementation, and maintenance of therapy and home health in senior living
communities and home care agencies in multiple states.     ¬†Increased gross revenue from $250,000 to 4 million annual from 2010 to 2013¬†    Improved home health penetration throughout
owned and managed senior living communities from less than 5 percent to 16 percent ¬†    Achieved same store gross margin growth of 6
to 10% in therapy and 25% in home care.¬†            Healthcare Coordinator  ,   01/2004   to   01/2008     Company Name          Prescribing and implementing occupational therapy services to adult and geriatric population.  Administering and interpreting evaluation needed for treatment of overall wellness, physical dysfunction, gross motor, endurance, memory, muscular, and sensory dysfunction.  Management of staffing, team building, caseload development, integrations, and compliance.  Building Bridges Therapy and Learning Centers Co-Owner, Therapy Director, and Occupational Therapist Created strategies to enhance company deliverables for clinicians, generating additional revenue    streams to capture new customers, increase market share and increase customer satisfaction.  Management of client services.  Caseload development, marketing of services, orientations or new employees, financial oversight and analysis.  Development and implementation of Sensory, Oral Motor, Low Vision programs for child under 21 yrs.  Prescribing and implementing occupational therapy services to pediatric population of 0-21 yrs.  Administering and interpreting evaluation needed for treatment of fine, oral, and gross motor skills and sensory dysfunction.  Prescribing, Fitting, and training of medical devices for disabled persons.         Regional Director  ,          Responsible for all operational, philosophical, and technical training and program development in Home Health,         Outpatient, Hospice, and Skilled Nursing settings.  Provide education on company policies, procedures, rules, regulations, therapeutic   processes, financials, management tools, management approaches, & documentation.  Conduct presentations on models and theories that support the services, culture, and best practices of the organization.  Provide a rolling mentorship for clinicians and managers within the organization.  Development and education on therapeutic and wellness interventions and programs in order to provide the best quality of    care in the industry.  Development and Presentation of AOTA Accredited CEU programs: Balance, Low Vision, Urinary Incontinence, and Dementia    Management.  Training and Implementation of Digital Documentation systems for all product lines nationwide.         Education      Bachelor of Science  :   Occupational Therapy  ,   5 2004     Midwestern University   -   City  ,   State     GPA:   Graduated Suma Cum Laude GPA: 3.6   Occupational Therapy Graduated Suma Cum Laude GPA: 3.6 Most Distinguished Student, MWU, Class of       Masters of Business Administration  :   Healthcare Management  ,   6 2014     University of Phoenix   -          GPA:   Phoenix Arizona
Graduate Magnum Cum Laude GPA: 3.89   Healthcare Management Phoenix Arizona
Graduate Magnum Cum Laude GPA: 3.89       Graduate Certificate in Accounting/CPA Exam Candidate  :     3 2015           Skills    Accounting, acquisitions, art, Balance, Bridges, Business Operations, business plan, Oral, CPA, client, customer satisfaction, Documentation, financials, financial, team building, Leadership, Director, marketing, market, memory, mentoring, mergers, network, Nursing, policies, presentations, processes, program development, quality, Recruitment, reporting, Sales, Staffing, strategic, technical training, Vision   "
HEALTHCARE,"         CLAIMS SERVICE SPECIALIST         Professional Summary    Medical Billing Specialist with  3  years experience in a fast-paced, multiple client medical billing company. Researched and denied claims and submitted appeals. Familiar with health billing and collections. Advanced knowledge of claims processing and pre-authorizations.¬†      Skills          Medical terminology expert  ICD-10 (International Classification of Disease Systems)  Billing and collection procedures expert  Hospital inpatient and outpatient records  Inpatient records coding proficiency  Outpatient surgery coding specialist  HCPCS Coding Guidelines  Familiar with commercial and private insurance carriers  Insurance and collections procedures  DRG and PC grouping  Understands insurance benefits  Research and data analysis  Close attention to detail  Adept m ulti-tasker   Office support (phones, faxing, filing)  Excellent verbal communication      MS Windows proficient  Customer service award  Skilled trainer  Excellent time management skills  Microsoft Outlook, Word and Excel  MS Office expert  Supervisory training  Accomplished leader  Resource management expertise  Knowledge of Medicare statutes and regulations            Work History      Claims Service Specialist  ,     10/2013
                            to   06/2014     Company Name   ‚Äì   City  ,
                          State      Filed claims per NextGen system Discussing coverage's and liability with insured, claimant, and body shops.  Also spoke with lienholders and medical providers.  Typing and data entry Obtaining police reports to determine liability for claims Reviewing estimates and correspondence faxed, mailed, and emailed in.  Issuing payments and scheduling rental reservations for insured and claimants.  Precisely completed appropriate claims paperwork, documentation and system entry.     Correctly coded and billed medical claims for various hospital and nursing facilities.  Verified patients' eligibility and claims status with insurance agencies.  Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.  Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.  Accurately posted and sent out all medical claims.  Submitted electronic/paper claims documentation for timely filing.         Claims Specialist   ,     10/2011
                            to   07/2012     Company Name   ‚Äì   City  ,
                          State      Correctly coded and billed medical claims for various hospital and nursing facilities.  Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.  Diligently filed and followed up on third party claims.  Determined prior authorizations for medication and outpatient procedures.  Pre-certified medical and radiology procedures, surgeries and echocardiograms.  Researched questions and concerns from providers and provided detailed responses.  Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.  Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.  Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.  Managed collections claims for unpaid bills against the estates of debtors.  Accurately posted and sent out all medical claims.  Submitted electronic/paper claims documentation for timely filing.  Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.  Precisely evaluated and verified benefits and eligibility.  Responded to correspondence from insurance companies.  Identified and resolved patient billing and payment issues.  Confidently and adeptly handled claim denials and/or appeals.  Evaluated patients' financial status and established appropriate payment plans.  Reviewed and resolved claim issues captured in TES/CLAIMS edits and the clearing house.  Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.  Updated patient financial information to guarantee accuracy.         Subject Matter Expert   ,     07/2012
                            to   10/2013     Company Name   ‚Äì   City  ,
                          State         Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.  Created and maintained computerized record management systems to record and process data and generate reports.  Supervised 15+ claims specialist and answered work-related questions via chat instant messaging system¬†  Took escalated calls from providers providing excellent customer service and solving all claim related problems.¬†  Manually reprocessed claims for accuracy after being sent back by facilities with questions about denials and non-payment.¬†  Cross-trained and backed up other customer service managers.  Solved unresolved customer issues.  Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.  Identified individual development needs with appropriate training.  Effective liaison between customers and internal departments.  Defused volatile customer situations calmly and courteously.         Healthcare Agent  ,                Education      Associate of Science  :   Medical Billing and Coding   ,  Current     Central Piedmont Community College   -   City  ,
                              State      Coursework in Business, Accounting and Healthcare Administration  Coursework in Healthcare Management  Coursework in Healthcare Administration  Coursework in Medical Front Office Assisting         High School Diploma  :     10 2007           Skills    accounting, benefits, billing, communication skills, customer satisfaction, customer service, customer service training, data entry, focus, insurance, listening, Medical Billing, police, problem resolution, Coding, Read, scheduling, supervisor, Typing, type   "
HEALTHCARE,"         CLINICAL RESEARCH COORDINATOR MENTOR - QUALITY ASSURANCE       Career Focus      Eight years of compliance experience  Proficient with Microsoft office programs  Proficient with University of Michigan systems; MiChart, Careweb, eResearch, Qualtrics, Velos, Wolverine Access  Excellent organizational skills  Ability to learn new databases, software, and processes quickly  Member of UMHS Quality Month Committee          Professional Experience     August 2011   to   Current     Company Name   City  ,   State     Clinical Research Coordinator Mentor - Quality Assurance        Project Management for Quality Assurance Review Committee - Auditor for Regulatory, Investigational Drug Service and Informed Consents - Facilitate Physician chart audit - Preparation of audit reports - Follow-up on corrective action plans - Data Collection - Data Analysis - Database Maintenance - Protocol compliance  Data Management (Sponsored Trials) - Provide data management and study coordination support to faculty members and research team in conduct of clinical trials research - Electronic and paper Case Report Form completion - Organize and participate in site initiation visits and monitor visits - Confirm eligibility and register patients on clinical trials - Act as liaison between Regulatory, Study Team, and Sponsor - Extract SAEs and AEs from medical records and report to IRB and Sponsor - Prepare deviation reports - Research chart maintenance  Assist in preparation for external department audits  Development of departmental training tools  Member of eResearch Production Support Team  Write, review and revise departmental Standard Practice Guidelines  Maintain inventory for over 100 trials         February 2010   to   August 2011     Company Name   City  ,   State     Clinical Subjects Coordinator - Regulatory        Ensure and maintain regulatory compliance for 62 oncology clinical trials; Investigator Initiated, Cooperative Group and Sponsored  Complete initial IRB applications and amend applications in eResearch  Write and revise Informed Consent documents  Submit reports such as Serious Adverse Events, Data Safety Monitoring, and Scheduled Continuation Renewals to the Institutional Review board  Perform Quality Assurance for Regulatory Compliance (QARC) audits  Perform audits for Investigational Drug Service (IDS)  Regulatory preparation for Site Initiation Visits  Train Interns and Preceptors  Member of eResearch Production Support Team  Process and submit protocol amendments to U of M Institutional Review Board  Create and maintain postings on UMClinicalStudies.org and ClinicalTrials.gov         November 2007   to   February 2010     Company Name   City  ,   State     Administrative Assistant Senior Healthcare        Coordination of Quality Assurance Indicator Project (23 sites)  Website maintenance  Database Management  Quarterly reports and presentations  Proof reading high profile documents  Chart Audits and chart review  Pivot tables  Minutes and coordination for three committees         August 2006   to   November 2007     Company Name   City  ,   State     Administrative Assistant Intermediate Healthcare        Website maintenance  P-Card Reconciliation for five faculty members  Calendar management for 5 faculty members.  Coordination of Fellowship and Residency programs  Expense reports  Editing and proof reading high profile documents  Responsible for mass ordering of supplies over $20,000 annually  Preparation and creation of survey and survey mailings  Lead on poster creation for Pediatric Academic Society annual conference  Brochure and flyer creation  Coordination of Health Services Research Fellow Seminars  Supervision of work-study student         December 2000   to   August 2006     Company Name   City  ,   State     Outpatient Clerk III        Coordination of patient care with several departments  General clerical duties  Staff trainer              Education and Training          Eastern Michigan University   City  ,   State  ,   US     Bachelor of Business Administration  :   Management    Bachelor of Business Administration - Management Eastern Michigan University, Ypsilanti, MI Certified Clinical Research Professional - SoCRA               City  ,   State  ,   US     Associates  :   Society of Clinical Research    The Society of Clinical Research Associates, Chalfont, PA        Certifications    CCRP Clinical Research Coordinator AEs Certified Clinical Research Professional - SoCRA      Affiliations    of UMHS Quality Month Committee      Presentations    Quarterly reports and presentations      Skills    Audits, Quality Assurance, Maintenance, Database, Clerical, Clerk, General Clerical, Outpatient, Clinical Trials, Clinical Research, Audit, Case Report, Case Report Form, Collection, Corrective Action, Corrective Action Plans, Data Analysis, Data Collection, Data Management, Inventory, Liaison, Marketing Analysis, Medical Records, Mentor, Project Management, Training, Administrative Assistant, Healthcare, Database Management, Pivot Tables, Ids, Oncology, Regulatory Compliance, Calendar Management, Ordering, Pediatric, Reconciliation, Access, Databases, Excellent Organizational Skills, Microsoft Office, Ms Office, Organizational Skills   "
HEALTHCARE,"         SURGICAL CLINICAL REVIEWER       Summary      A self-motivated and organized professional with over 20 years' experience providing thorough and skillful support.  More than 10 years' management experience in organizational leadership and relationship building with clients and team members. Administrative experience in diverse business settings. Extensive international experience, with a deep understanding of diverse cultural and business practices, professional international liaison.  Excellent writing skills, and the ability to find innovative solutions. A patient listener who fully focuses on speakers and understands a variety of accents.  A flexible professional who enjoys learning new skills and quickly adapts to organizational changes.  An energetic team leader, able to communicate effectively with people of all ages and backgrounds, to work collaboratively to resolve problems, and to motivate team members to achieve personal and organizational objectives. Self-starter with strong communication skills; work well independently or on a team.  Skilled clinical researcher and administrator; hold a BS Degree in Health Information Management and currently enrolled in an MBA Degree.        Highlights        Management skills: administered, coordinated, delegated, evaluated, prioritized, performed trouble shooting, HR duties, Manage PTO, payroll, interview, hire and train new personnel, team goals Research skills: collected, extracted, organized, interpreted, summarized, audited Communication skills: corresponded, professional telephone etiquette, excellent customer service, Bilingual interpreted translated English/Spanish Detail skills: catalogues, multi-tasked, set goals, skilled typist, working knowledge of computer soft wares Creative skills: customized, integrated, established, marketing Clerical skills: compiled, monitored, generated, implemented              Experience     01/2011   to   01/2014     Surgical Clinical Reviewer    Company Name        Collected and submitted reliable data to the ACS NSQIP for surgical patients, provided morbidity and mortality postop reporting, generated lists of cases to be abstracted, and completed abstraction of applicable cases by entering data into the appropriate database (NSQIP). Participated in inter-rater reliability reviews to ensure accuracy of abstraction, validation and audits, followed up on appeals as necessary, and participate in conference calls and webinars.       01/2008   to   01/2010     Field Reviewer/Auditor    Company Name        Provided support for the 2009 and 2010 HEDIS project including Physician Grading, (payment integrity audit), Reporting, Medical Record Abstraction, Quality Improvement, and data analysis, provided feedback reporting to HEDIS, NCQA and other governing and regulatory agencies.       01/2004   to   01/2008     Healthcare Business Consultant    Company Name        Provided quality assurance reviews specializing in outpatient centers along with business development strategies. Reviewed charts to ensure correct coding for the services billed. Conducted mock surveys of facilities, and kept up to date with policies and procedures. Developed training schedules and job descriptions for staff and conducted performance evaluations. Handled payroll, billing issues, and physician contract credentialing. Hired and terminated staff as necessary. Provided findings to both Medicare and facilities for reconciliation, as well as, resolved claim issues with physician offices to collect outstanding monies.       01/2002   to   01/2004     Health Information Manager    Company Name        Oversaw all Health Information Management work flow in department, including performance of employees, training, and orientation of new staff, in-service of current employees, payroll submission, and medical record completion per JCAHO guide. Participated in JCAHO, HEDIS, ACHA and Tumor Registry reviews committee. Responsible for Utilization and Records Committees, Medical Records Abstract, in house clinical pertinence, closed chart review, 3M Encoder knowledge, and managed staffing levels in accordance to departmental needs.        Education     2015       Paralegal    Blackstone Institute          Blackstone Institute - Paralegal course currently enrolled 2015, expected completion June 2015       2015     MBA  :   Public    Northcentral University          Northcentral University - MBA Public currently enrolled 2014 - 2015            Certificate of Completion  :   Surgical Clinical Reviewer    ACS NSQIP Certificate of Completion Surgical Clinical Reviewer October 2012            BS  :   Health Information Management    Florida International University          Florida International University - BS Health Information Management - Dec 1999            AA  :   Psychology    Miami Dade Community College          Miami Dade Community College - AA Psychology - May 1999        Certifications    ACS NSQIP Certificate of Completion Surgical Clinical Reviewer      Languages    customer service, Bilingual interpreted translated English/Spanish      Presentations    Collected and submitted reliable data to the ACS NSQIP for surgical patients, provided morbidity and mortality postop reporting, generated lists of cases to be abstracted, and completed abstraction of applicable cases by entering data into the appropriate database (NSQIP). Participated in inter-rater reliability reviews to ensure accuracy of abstraction, validation and audits, followed up on appeals as necessary, and participate in conference calls and webinars      Skills    Payroll, Training, Hedis, Audits, Cases, Database, Billing, Business Consultant, Business Development, Coding, Healthcare, Medicare, Outpatient, Quality Assurance, Reconciliation, Audit, Data Analysis, Marketing Analysis, Encoder, Medical Records, Staffing, Work Flow, Mba, Clerical, Clients, Customer Service, Energetic, Etiquette, Excellent Writing, Excellent Writing Skills, Hr, Liaison, Marketing, Pto, Receptionist, Relationship Building, Retail Sales, Self Motivated, Self-starter, Solutions, Strong Communication Skills, Telephone, Translated, Writing Skills, Paralegal   "
HEALTHCARE,"         DIRECTOR, QUALITY IMPROVEMENT NETWORK FACILITATION           Professional Background    Highly accomplished registered- nurse with more than 20 years of experience in clinical nursing, management, statistics, quality management, and process improvement. Years of experience in hospital, clinic, public health, and academic operation with comprehensive understanding of healthcare; proven ability to build effective relationships and develop and maintain highly reliable teams; skilled coach, mentor, facilitator, and teacher; accomplished project manager and curriculum developer; detailed and outcome oriented.      Skill Highlights          Areas of expertise include:  Nursing  Management  Process Improvement  Statistics and data Analysis  Operationalizing best practices  Teaching/ Facilitating/ Coaching/ Mentoring  Team Building  Marketing and Public Relations              Accomplishments      California Hospital Engagement Network Improvement Adviser and Data Analysis, 2014    Shining Star Champion"", Best Organ Donation Liaison: GSDS/SETDS, 2011  Recipient and a member of Alpha Eta Society Scholarship  Recipient of Mary Greeley Scholarship        Professional Experience      Director, Quality Improvement Network Facilitation    January 2014   to   Current     Company Name          Manage and analyze state level data to identify California's existing performance and identify gaps and opportunities for improvement. Provide oversight, alignment and coordination of data management, measurement and reporting fuctions to discover patterns and trends, and generate reports for senior leadership and mutliple board of directors regarding state performance. Act as primary liaison for contract relationships for data repositories and advanced analytics such as CALNOC, CMQCC, NHSN, HRET, HSAG and UC Davis Population Health. Develope and manage data entry strategies for hospitals based on need assessments. Consult with hospitals to develop data entry strategies and reporting process and contiously improve the data flow and management to create information and knowledge to assist senior leadership to identify gaps and develop improvement startegies. Collaborate with learning and Dissmination to provide training in basic statistics/ analytics and data management. Provide consultation to member hospitals to review and understand performance, data analysis and and various public reports. Provide consultation for other programs such as CalHEN, Patient Safety First, and Patient & Family engagaement. Establish criteria to evaluate and prioritize opportunities for consult and requests for studies and reports. Particiapte in grant writing, studies and publications. Accomplishments  Developed content and designed a page on HQI public website for 11 most common public reports. This format provides relevant information in a simple and standardized and enables hospitals to compare reports side by sides and understand the different scoring of the hospital in each report. http://www.hqinstitute.org/public-reports  Developed Infographics to communicate data and data analysis with board of directors, public, hospitals and media in a more effective way  Generated data validation process to provide valid and reliable data  Redesigned and standardized Board of Directors report  Ongoing analysis of California performance on publically reported measures has provided better insight to the state performance that resulted in more effective strategies to improve  Developed standardized report to all stakeholders and media based on performance improvement methodology to track and trend performance CMS Grant- funded position to ensure California hospitals achieve success in patient safety including reducing all hospital acquired conditions, obstetrical harm, readmissions. This position involved developing detailed individual hospital improvement plan to identify gaps and opportunities; tracking and trending outcome/ results, consultation, training and education; providing clinical improvement guidance and resources. Other activities included, but not limited to, close collaboration with other Quality Improvement Organizations (QIN) and Institute of Healthcare Improvement (IHI) and maintaining compliance with federal contracting requirements. Managed and assisted 28 hospitals throughout state of California for performance improvement efforts. Accomplishments  Assisted hospitals to improve outcomes by 40% and sustain the gain  Assisted leadership to identify gaps and meet the goal at the state level  Developed the standard format for hospital site visit to increase meetings efficiency and effectiveness          RN Quality Coordinator    April 2012   to   September 2012     Company Name   Ôºç   City  ,   State      Data management and analysis, and reporting fuctions; discover patterns and trends; generate reports for senior leadership; contiously improve the data flow and management to create information and knowledge to assist senior leadership to identify gaps and develop improvement startegies; collaborate with other units to imrpov performance Assist, maintain and revise the Quality Improvement programs; Coordinate and evaluate the activities of committees; perform studies/ identify challenges and barriers/ and develop plan based on data analysis, data management/ validation/ and reporting, improve and sustain performance  Consults with Service Line Leaders, Chiefs of Service, Medical Staff Committee Chairpersons, Physicians, and Department Administrators to assist them in developing ongoing evaluation programs to identify, resolve, and report opportunities to improve patient care  Act as a facilitator for identified service-line performance improvement initiatives  Performs and oversees ongoing Quality Improvement activities across the medical center to assure timeliness, accuracy, and compliance with licensing and regulation requirements  Use & educate end users on understanding data and develop action plan to improve performance  Develop and conduct presentations including statistical process control methods on the quality improvement standards and the Medical Center Quality Improvement Plan to insure compliance with Joint Commission and other regulatory agency standards Accomplishments  Developed data collection process for inpatient and outpatient code blues, which provided opportunity for gap analysis and improvement in real time  Improved performance and compliance for organ/ tissue/ cornea donation and increased referral. South Sacramento achieved first place for cornea donation in North California region in 2010. Developed referral process in ED, which increased referral by more than 60% with 100% timely referral for more than two years. South Sacramento Kaiser hospital received four regional awards for Best Coordinator, Best Emergency Department, Best Committee and Best performer in 2011.  Received recognition as ""Joint Commission Best practice"" for Organ Donation data collection and reporting  Assisted with standardized reporting to Quality Council; recognized as ""best practice"" by Regional Kaiser and Joint Commission          Healthcare Management Chair    January 2005   to   January 2011     Company Name   Ôºç   City  ,   State      with CHI), Des Moines, IA 2005- 2011 Adjunct Faculty, Assistant Professor Responsible for planning, coordinating, implementing and evaluating various Healthcare Administration courses Accomplishments:  Developed instructional tools, resources and course content for four high level courses  Developed curriculum and piloted first online course  Developed online curriculum for four different high level healthcare administration courses Managing children health coverage for chronic and disabling diseases including but not limited to operation, human resource management, financial management including budget development, strategic planning, marketing, contract management, compliance and state and federal reporting Accomplishments  Initiated data analysis; identify gaps and opportunities for process improvements  Developed a new budget process and reporting  Redesigned annual employee evaluation based on performance  Developed job descriptions for 12 employees  Developed patient/ family Orientation Programs  Developed employee orientation program Assistant Professor Managing bachelorette healthcare management program including but not limited to operation, teaching, financial management including budget development and maintenance, marketing, strategic planning, contract management and compliance Accomplishments:  Developed curriculum for two new courses  Developed and piloted distant management program (online)  Collaborated with Des Moines Osteopathic Medical Center to initiate unique program to provide opportunity for smooth transition of students to Master's degree  Increased enrollment by 50%          Clinic Director    January 2004   to   January 2005     Company Name   Ôºç   City  ,   State      Managed a healthcare clinic including 25 physicians, Nurse Practitioners (NP), nurses (RNs) and support staff. Clinic census was approximately 100 patients per day. Services offered included Primary Care, Obstetrics/ Gynecology, and Pediatrics. Management included, but not limited to, operation, human resource management, financial management including budget development, strategic planning, marketing and state and federal reporting. Accomplishments:  Completed first Joint commission (JC) survey that resulted in clinic's initial JC accreditation  Started new dental service including renovation, purchasing equipment, hiring dentist and dental staff  Renovation and expansion clinic successfully          Education and Training      Master of Public Health; Des   :   Public Health      Moines University Osteopathic Medical center, College of Health Sciences   Ôºç   City  ,   State  ,   US    Master of Public Health; Des Moines University Osteopathic Medical center, College of Health Sciences. Des Moines, IA         ADN   :   Nursing      Des Moines Area Community College   Ôºç   City  ,   State  ,   US    ADN in Nursing: Registered Nurse, Des Moines Area Community College, Boone, IA         Master of Health Care Administration; Des   :   Health Care Administration      Moines University Osteopathic Medical center, College of Health Sciences   Ôºç   City  ,   State  ,   US    Master of Health Care Administration; Des Moines University Osteopathic Medical center, College of Health Sciences. Des Moines, IA         B.S.   :   Psychology      Pars College   Ôºç   City  ,   State  ,   US    B.S. in Psychology: Pars College, Tehran, Iran ACCREDITAION * Black Belt Six Sigma Methodology. In progress * IHI Certified Improvement Advisor (IA), Sacramento, CA * Certified Public Health Nurse, Sacramento, CA * Certified Green Belt Six Sigma Methodology, Des Moines, IA * Certified Medical Office Manager, Des Moines, IA * Board Certified Registered Nurse Iowa and California * Certified Advanced Cardiac Life Support (ACLS), Des Moines, IA * Certified Basic Cardiac Life Support (BCLS), Des Moines, IA         Certifications     Board Certified Registered Nurse, Board Certified Registered Public Health Nurse,  * IHI Certified Improvement Adviser * Certified Green Belt Six Sigma Methodology, * Certified Medical Office Manager       Affiliations    Association of Critical Care Nurses (ACCN)      Languages     * Fluent in English, Farsi, and Dari       Presentations    Develop and conduct presentations including statistical process control methods on the quality improvement standards and the Medical Center Quality Improvement Plan to insure compliance with Joint Commission and other regulatory agency standards      Skills     Lean/ Six Sigma Improvement methodology, Advanced Analytics, Data Management, process and performance Improvement Planning, Financial Management, Marketing, Strategic Planning, Gap Analysis, Process Control, Statistical Process Control, Contract Management, Human Resource Management, Training, Data Entry, Data Validation, Liaison, Statistics, Management, Teaching, Coaching, mentoring.   Computer Literate: Microsoft word, Excel, Power Point, Access, PhotoShop, Microsoft Picture, Visio, Smart Draw VP, SPSS and Statit statistical programs, Other programs such as: MIDAS, InfoView/Business Object, KPHC, Lotus Note, and EPIC     "
HEALTHCARE,"         KEY ACCOUNT MANAGER         Summary    Accomplished pharmaceutical and medical device senior sales specialists with over 25 years of experience. Proven track record in prospecting, consultive sales, new business development and customer retention. Proficient in sales presentations, intoducing and detailing products and conducting in services with physicians, staff, C-Suite and OR technicians. Keen ability to identify customer needs, provide solutions and utilize well developed skills to close business. Highly motivated, enthusiastic and committed to exceeding expectations.      Highlights         * Pharmaceutical Specialty Sales   * Strategic Account Management   * New Product Launches   * Managed Care   ¬†  ¬†  ¬†¬†¬†    * Key Account Management  * Medical Device Sales   * Key Opinion Leader Development            Accomplishments      07'08'09'10 awarded regional performance fund for outstanding sales and work ethic  Consistent Achievers Award¬†25 out of¬†25 years  2003-2004 Winner of the Tactical Action Unit of the Year Award  2005 Member of the Region of the Year  4-time Divisional Product Contest Award Winner  2012- Finished top 3   ¬†       Experience      Company Name     January 2011   to   April 2015     Key Account Manager           Responsible for the accounts management of 40 hospitals and medical centers.   Developed Physician and KOL's relationships to expand territory growth.   Provide on site product expertise and consultation to Pediatric Urologists while in OR.   Assigned as district leader in training and consulting in the northeast.   Responsible to build relationships with C-Suite and quality personnel within the institution.   Conduct training on ever changing healthcare landscape to northeast region.          Company Name     January 2005   to   January 2011     Senior Institutional Health Care Sales Consultant   City  ,   State      Responsible for driving sales of Zyvox, Vfend, Tygacil and Relistor among hospital accounts: Hartford Hospital, St. Francis, University of Connecticut, Mid State and Manchester  Responsible for coordinating several projects between Pfizer Groton and Specialty Care BU  Hand selected by Specialty Care BU to lead Groton/Hartford Hospital C-Suite Initiative  Demonstrate strong intra-team cooperation to execute cross cluster business strategies that consistently provide added customer value delivery  Provide high level educational presentations to customers including surgeons, infectious disease, pulmonologist, vascular, hematology/oncology, transplant, wound center, podiatry, pharmacy  Based on an assessment of consumer disease and chronic care trends and healthcare needs, successfully led the introduction of products into the healthcare arena.  Negotiated with Hospital pharmacies to ensure products where available for healthcare providers on multiple formularies  Worked with long term care facilities to ensure products were available to all facilities.  Successfully collaborated with peers to develop strategic operations, financial and quality objectives. Aided peers in implementation and issue resolution  Developed highly successful team business goals and initiatives. Monitored results to ensure compliance with strategic objectives  Developed and preformed regional strategic initiatives to address market specific issues.  Conducted detailed competitive analysis to determine appropriate marketing and sales strategies.  Maximized Pfizer resources and upper management to enhance high level KOL relationships and leverage Pfizer strengths toward various victories within the institutions.  Worked closely with Regulatory Affairs to keep compliant and within guidelines with all promotional activities Major Awards included  07'08'09'10 awarded regional performance fund for outstanding sales and work ethic  Consistent Achievers Award 14 out of 14 years  2003-2004 Winner of the Tactical Action Unit of the Year Award.  2004 #1 nationally in Viagra sales attainment  2005 Member of the Region of the Year.  4-time Divisional Product Contest Award Winner.  2004 #1 in the Region for highest Lipitor new prescription growth.  2005 District finished #1 in the Region for highest physician call average plus Lipitor new prescription growth.          Company Name     January 2003   to   January 2005     Health Care Consultant           Developed strategic business plans to exceed sales goal of $100 million while analyzing market trends and P & L. Customer base included 10 Academic Medical Centers, Integrated Delivery Systems, Large Medical Groups, Veterans Administrations and Long Term Care Facilities.  Demonstrated strong intra-team cooperation to execute cross cluster business strategies that consistently provided added customer value delivery.  Utilized effective accountability mechanisms to ensure that expectations were clear and sales were met  Met budget guidelines every year while exceeding activity on educational programs by carefully monitoring ROI.  Highly coachable and professional. Demonstrated self-awareness and emotional intelligence in evaluation and developmental situations.  Cultivated strong advocates with Medical Societies, (Hartford County Medical Society, American Association of Black Physicians) and Academic Hospitals that supported Pfizer's products on the CT Medicaid Preferred Drug List.          Company Name     January 1991   to   January 2003     Healthcare Representative   City  ,   State      Sold cardiovascular, urological and diabetes products to specialists, retailers, clinical pharmacists and pharmacy purchasers within academic medical hospitals to include Yale Medical Center, Hartford Hospital, St. Francis Hospital, University of Connecticut Medical Center, Baystate Medical Center, Newington and West Haven Veterans Administrations.  Successfully launched a new division of Pfizer  Collaborated with teammates to maintain all assigned Pfizer products on hospital formularies.  Gained access into multiple catherization procedures within Cardiology Departments at Yale New Haven Medical Center, Hartford Hospital, St. Francis Medical Center and Baystate Medical Center.  1997 Winner of the Lipitor Convention Contest for highest market share growth.  1998 Winner Norvasc Product Contest for highest Norvasc Goal Attainment.  1998 Runner-up, National Hospital Representative for the first quarter.  1999 drove sales for multiple products surpassing $5 million resulting in the Winners Choice Award for greatest movement on the Goal Attainment Report for the full year.  Successfully launched Procardia XL, Glucotrol XL, Zyrtec, Aricept, Cardura, Viagra, Norvasc, Lipitor, and Tikosyn for Atrial Fibrillation          Education      Northeastern University     1985       Bachelor of Arts  :   Business Management    City  ,   State  ,   US    Northeastern University, BABM, Boston, MA         Certified Medical Representative     2005       Certification  :   Pharmaceuticals    City  ,   State       ¬†         Professional Affiliations     CT, RI and MA¬†Case Managers Societies Member  Member Pharmacy Association RI, MA and CT  ‚Äã       Certifications    Certified Medical Representative      Skills    Account Management, Key Account Selling, Product Expertise, OR selling Training, Budget, Business Plans, Educational Programs, Market Trends, Medicaid,¬†Business Development, Managed Care, Medical Device, Ms Excel, Ms Powerpoint, Ms Word, New Business Development, Project Management, Prospecting, Sales Presentations, Senior Sales,   "
HEALTHCARE,"         ADMINISTRATIVE ASSISTANT           Experience      ADMINISTRATIVE ASSISTANT  ,     06/2019   to   Current     Company Name   ‚Äì   City  ,   State      Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors  Reviewed and corrected claim errors to facilitate smooth processing Identify issues and took appropriate action to deliver speedy resolution Post payments to accounts and maintained records Verify client information by analyzing existing evidence on file  Assure timely verification of insurance benefits prior to patient procedures or appointments  Maintain strong knowledge of basic medical terminology to better understand services and procedures  Fostered relationships with customers to expand customer base and enhance loyalty and retention  Collaborated with carriers to resolve discrepancies in insurance payments  Documented and tracked customer account details  Handled billing related activities focused on medical specialties  Examined claims, records and procedures to grant approval of coverage         HOME HEALTHCARE AIDE  ,     12/2016   to   Current     Company Name   ‚Äì   City  ,   State      Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs  Developed strong and trusting rapport with each patient to facilitate best possible care and assistance  Ran errands for clients and transported to appointments to maintain wellness and support daily living needs  Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life  Completed data entries in charts and log books to document client progress  Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients         OFFICE ASSISTANT  ,     09/2017   to   09/2019     Company Name   ‚Äì   City  ,   State      Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations  Dispersed incoming mail to correct recipients throughout office  Organized files, developed spreadsheets, faxed reports and scanned documents  Scheduled appointments on behalf of staff members to keep office operations smooth and efficient  Tracked office stock and maintained inventory in neat and organized fashion  Managed building access and supplied key cards to employees and visitors  Filed and retrieved records to support business needs and boost team productivity         UNIT CLERK  ,     06/2018   to   11/2018     Company Name   ‚Äì   City  ,   State      Cleaned and sterilized instruments and disposed of contaminated supplies  Processed monthly reports for department performance  Scheduled and confirmed patient appointments with patients and healthcare professionals  Answered patient questions and fielded complaints  Coordinated between patients and healthcare professionals to meet patient needs  Coordinated supply replenishment to meet expected unit demands  Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members  Organized ordered medical tests, including sample collection and patient transportation  Supported clerical needs of more than 10 nurses including taking messages, scanning documents and routing business correspondence         DAYCARE TEACHING ASSISTANT  ,     03/2016   to   08/2016     Company Name   ‚Äì   City  ,   State      Escorted children on outings and trips to local parks and zoos
 Disciplined children and recommended other measures to correct behavior
 Communicated with children's parents or guardians about daily activities, behaviors, and problems
 Provided students with personalized educational, behavioral and emotional support
 Cleaned and organized classrooms, materials, and supplies for maximum efficiency
 Observed children and recorded activities, maintained daily records and created safe environments
 during activities, meals and naps
 Distributed classroom materials and supplies such as pencils, paper and art materials
 Kept over 10 students safe in classroom and outside environments.         Work History      ADMINISTRATIVE ASSISTANT  ,   06/2019   to   Current     Company Name   ‚Äì   City  ,   State      Perform general office duties, including answering multi-line phones, routing telephone calls or messages
 to appropriate staff and greeting visitors
 Review and corrected claim errors to facilitate smooth processing
 Identify issues and took appropriate action to deliver speedy resolution
 Post payments to accounts and maintained records
 Verify client information by analyzing existing evidence on file
 Assure timely verification of insurance benefits prior to patient procedures or appointments
 Perform various administrative functions, including filing paperwork, delivering mail, sorting mail, office
 cleaning and bookkeeping
 Accurately input all patient and insurance information into company's computer system using
 Maintain strong knowledge of basic medical terminology to better understand services and procedures.         HOMEWATCH CAREGIVERS  ,   12/2016   to   Current     Company Name   ‚Äì   City  ,   State      Provide patients with help moving in and out of beds, baths, wheel-chairs, and automobiles and with
 dressing and grooming
 Care for patients by changing bed linens, washing and ironing laundry, cleaning, and assisting with their
 personal care
 Plan, purchase, prepare, and serve meals to patients or other family members, according to prescribed
 diets
 Accompany clients to doctors' offices
 Massage patients and apply preparations or treatments, such as liniments, alcohol rubs, and heat-lamp
 stimulation
 Ensure clients' well-being, safety, and comfort in adherence with physicians' orders
 Supervise frequent activities such as medication and personal hygiene to ensure safety
 Complete data entries in charts and log books to document clients' progress with accuracy
 Dress, groom and feed patients with limited physical abilities to efficiently handle basic needs.         OFFICE ASSISTANT  ,   09/2017   to   09/2019     Company Name   ‚Äì   City  ,   State      Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted
 them to specific destinations
 Filed and maintained records
 Collected, sorted, distributed, and prepared mail, messages, and courier deliveries
 Provided information about establishment, such as location of departments or offices, employees within
 the organization, and services provided
 Performed duties, such as taking care of plants and straightening magazines to maintain lobby or
 reception area
 Scheduled appointments and maintained and updated appointment calendars
 Copied, sent faxes, and handled all incoming and outgoing correspondence
 Answered and quickly redirected calls.         MICHIGAN MEDICINE  ,   06/2018   to   11/2018     Company Name   ‚Äì   City  ,   State      Cleaned and sterilized instruments and disposed of contaminated supplies
 Processed monthly reports for department performance
 Scheduled and confirmed patient appointments with patients and healthcare professionals
 Answered patient questions and fielded complaints
 Coordinated between patients and healthcare professionals to meet patient needs
 Monitored infection control procedures to ensure facility-wide health and safety
 Maintained patient charts and confidential files
 Coordinated supply replenishment to meet expected unit demands.         DAYCARE TEACHING ASSISTANT  ,   03/2016   to   08/2016     Company Name   ‚Äì   City  ,   State      Escorted children on outings and trips to local parks and zoos
 Disciplined children and recommended other measures to correct behavior
 Communicated with children's parents or guardians about daily activities, behaviors, and problems
 Provided students with personalized educational, behavioral and emotional support
 Cleaned and organized classrooms, materials, and supplies for maximum efficiency
 Observed children and recorded activities, maintained daily records and created safe environments
 during activities, meals and naps
 Distributed classroom materials and supplies such as pencils, paper and art materials
 Kept over 10 students safe in classroom and outside environments.         Education      Bachelor of Science  :   Health Administration  ,   Expected in   2020     EASTERN MICHIGAN UNIVERSITY   -   City             High School Diploma  :     2016     MIFFLIN HIGH SCHOOL   -   City             High School Diploma  :     2016     FORT HAYES CAREER CENTER   -   City             Summary    Committed and motivated Administrative Assistant with exceptional customer service and decision making
skills. Strong work ethic, professional attitude and great initiative. Passionate about business success and
talented at supporting company staff, office personnel and customer needs.      Certifications    First Aid & CPR      Highlights          Records management systems  Excel spreadsheets  Meeting planning  Database entry      Appointment scheduling  Senior leadership support  Insurance processing            Skills     Administrative functions, Administrative Support, art, automobiles, basic, changing bed linens, benefits, bookkeeping, charts, CPR, client, clients, Data Entry, emotional support, faxes, filing, First Aid, general office duties, infection control, insurance, lamp, laundry, sorting mail, materials, serve meals, medical terminology, Administering medication, mail, office, Office administration, Provide patients with help, progress, reception, routing, safety, scheduling, Sorting, Spreadsheet, telephone, phones, Time management, Travel Arrangements    "
HEALTHCARE,"         FACILITY MANAGER         Summary    Operations * Maintenance * Procurement * Security * Safety        Experience      Company Name    City  ,   State    Facility Manager   01/2013   to   01/2017       Led a Staff of over 100 Paid and volunteer based teams to maintain and operate a 50k square foot facility situated on an 8 acre lot.  Recruited, trained and maintained volunteer and Paid teams in areas of Facilities, Operations, Security, and Retail.  Nominated, evaluated and monitored contractors for effective cost control Assisted in the procurement of equipment and materials to rehabilitate mechanical equipment/systems, central heating and cooling, electrical power system enhancement Achieved savings through effective planning and organizing while maintaining awareness of budget/constraints.  Assisted the Project Manager in the oversight of all construction and renovation projects Implemented a Maintenance work order system to optimize the Maintenance and Custodial duties.  Organized and approved all setup and rental event activities.  Assisted in troubleshooting, maintaining, and Installing Audio and Video equipment Security and Retail Implemented a 25+ member Volunteer Security team Planned and Led the installation of a 32 and 16 channel CCTV camera system.  Assisted in the planning, construction, and procurement of a New state of the art Cafe.  Planned and implemented a Cafe menu and POS system.  Led, organized and trained staff and managers to run the operation of the cafe.  Assisted in the planning, Stocking, build and Staffing of Book Store.  Manage the day to day operations of a 50,000 square foot facility situated on an 8 acre lot that included special projects in construction, and other support service requirements such as safety, security, buildings and grounds.  Promoted, Resolved and evaluated the necessary preventative routine maintenance of all aspects of the facility including but not limited to a 2 acres Pond, waterfall, fountains, Elevators, Electrical, Roof, Landscaping, and HVAC.  Directed and Participated in Selecting of Staff and contractors in all areas of the facilities.          Company Name    City  ,   State    Healthcare Program Planner Analyst   01/2007   to   01/2013       My results oriented background consisted of engineering and physical plant responsibilities in Healthcare that operated on a 7-day/24 hour per day basis and included shift coverage.  I have reported directly to Vice Presidents, Directors, Supervisors, and Chief Engineers.  My responsibilities included working with plant operations and maintenance, whereby my duties were instrumental in the assistance for physical plant management of a 330 bed hospital facility of 1,200,000 square feet and off-site locations that included large-scale special projects, construction, and other support service requirements such as safety, security, buildings and grounds.  Other tasks included assisting in the procurement of materials in managing the engineering department, working with supervising managers, responsible for safety and efficient operations as well as other aspects of the facilities preventive maintenance.  I also assisted with project management for new constructions, renovations, alterations, mechanical, electrical, utilities, HVAC/R, plumbing, fire safety, communication and associated systems.          Company Name    City  ,   State    Shipping and Receiving Coordinator   01/2005   to   01/2007       Assisted Management in the day to day operations of the receiving department, Led in the management of staff delivery schedules, Operated heavy equipment and lifts, Assisted and Directed the distributions of packages and materials to all departments.            Handled sensitive supplies such as Bio Medical and Surgical supplies.  Operated systems such as OTPS Receiving and Accounts Payable systems Located and researched Purchase Order information for proper budgetary allocations.  Shipped packages using FedEx, UPS and USPS systems.          Company Name    City  ,   State    Nutritional Aide   01/2000   to   01/2005       Distributed dietary foods and supplements Maintained inventory logs and managed appropriate reports for follow up procedures.  Participated in nutritional education activities.  Assisted in making food and beverage items in accordance to mandated nutritional meal requirements.  Maintained food preparation equipment and ensured appropriate storage.  Coordinated Distribution carts to Doctors and Students.          Company Name    City  ,   State    Assistant Manager   01/1998   to   01/2000       Managed the day to day functions of an East Village Cafe, Opening and closing cafe, Ordering supplies, Customer Service, Placing Bakery Orders, Managing Cash Register.          Education and Training           Present     National Career Institute          Electrical Assistant & HVAC-R -        A.A  :  Liberal Arts   2012     Essex County College  ,   City  ,   State      Liberal Arts        Trade Certificate  :  Electrical Assistant & HVAC/R Tech   January 2018     National Career Institute  ,   City  ,   State  ,   United States    Electrical Assistant and HVAC-
Certificate in commercial and residential wiring, motor control and theory consistent with the National Electrical Code. Electrical safety including proper use of tools and equipment. Safety standards according to OSHA's rules and regulations. electrical theory to installation and repair of power apparatus, conductors and various types of switching devices. Interpret the National Electrical Code and read Blueprints. Establishing the source of energy loss and providing solutions        Skills    Accounts Payable, art, Audio, read Blueprints, Book, budget, Cash Register, closing, cost control, Crisis Intervention, Customer Service, delivery, HVAC, inventory, Regulatory compliance, Managing, materials, mechanical, organizing, camera, plumbing, POS, problem solver, procurement, Project Management, Receiving, renovation, renovations, Retail, Retail Sales, Safety, Scheduling, Staffing, Stress Management, supervising, troubleshooting, utilities, Video, wiring     "
HEALTHCARE,"         HEALTH INFORMATION SPECIALIST       Summary    Highly efficient, detail oriented HIM Specialist with extensive experience in all types of request relating to release of information and medical record management. Dedicated professional skilled in technical and clerical support with strong ability to clearly and professionally communicate with providers, patients, attorneys and insurance companies. Over 10 years Health Information experience.
Skill profile
*Enhanced knowledge of HIPAA and HITECH compliance; state and federal laws governing release of protected health information in both paper and electronic form.
*Technologically advanced in utilizing release of information database with advanced proficiency in various EMR database such as Epic, Meditech, Medilink, Centricity, Docuware, 3M Encoder, and Medisoft; various MS Applications.
*Reliable analyst to ensuring medical record readiness and completeness through management of ICR feature and audit.
*Solid leadership in customer service, excellent interpersonal relations and problem solving and can effectively coordinate amongst diverse range of clients hence, promoting optimal outcome.        Experience     January 2016   to   Current     Company Name   City  ,   State     Health Information Specialist        Process release of protected health information to other health care facilities and providers for continuation of care; insurance carriers; attorneys; DDS; copy service organizations; employers; educational Institutions; as well as for patient's personal use in accordance with federal and state law as well SLRI  policy and procedure.  Validates and releases protected health information for legal proceedings including subpoenas and court orders; and also for the purpose of audits, regulatory requirements, research and reviews.  Assembles and ensures patient chart completeness through ICR management.  Performs most favorable guest relations interaction with diverse clients that reflects SLRI values and principles.         April 2013   to   January 2016     Company Name   City  ,   State     Health Information Specialist        Collaborated/coordinated with physicians and various coding/insurance companies to clarify queries regarding medical procedures, medical diagnosis codes and patient chart documentation to meet appropriate billing process.  Key team member to ensuring adequate patient chart documentation and accurate medical diagnosis coding that meets billing requirement that then resulted to precise and timely reimbursement for the organization and physicians.  Ensured timely completion/submission of billing; resolved issues with billing delays; analyzed underpayment/non-payment.  Managed process to ensure that billing errors rate of resolutions remained under 10 days.  Supported the revenue cycle process by reducing outstanding billing of $800K to under $400K.  Coordinated with Department of Labor and Industries for patient paperwork completion and for proper reimbursement.  Oriented and mentored new physicians to understanding procedures and essentials of proper patient chart documentation.         September 2011   to   March 2013     Company Name   City  ,   State     Healthcare Record/Payroll Coordinator        Managed healthcare records and billing for home health care facilities; audited files for quality, accuracy and completeness with focus on achieving high quality metrics; and released all types or ROI request.  Maintained compliance with city, state and federal guidelines/regulations by promoting policies to ensure staff adherence to documentation handling/completeness guidelines as well as document confidentiality and security practices.  Monitored and ensured physician license status is active and current; audited POC and physician orders accuracy.  Recognized and awarded for timely/accurate payroll processing for 400 employees and billing process.         July 2009   to   October 2010     Company Name   City  ,   State     Medical Records Lead        Initiated and led as ROI Specialist managing all aspects of medical records storage and audits for three clinics representing 3K+ active charts; performed quality assurance audit to promote accurate records maintenance; and consistently verified adherence to state/federal patient privacy laws, HIPAA compliance and government regulations.  Held direct accountability for 200 active charts; streamlined document availability through improved medical record organization; identified medical record inefficiency and resolved issues to eradicate future discrepancies which resulted to optimal audit readiness.          Education and Training     2009     Spokane Community College   City  ,   State       Associate of Arts Degree  :   Health Information Technology    Health Information Technology            Health Records Clerk certification
RHIT Pending              Skills    billing, charts, clarify, clients, DDS, diagnosis, documentation, focus, government regulations, RHIT, home health, insurance, law, legal, managing, patient privacy, payroll processing, policies, coding, protected health information, quality, quality assurance, requirement, research     "
HEALTHCARE,"         HIRING MANAGER/RECRUITING MANAGER       Summary    Self-motivated Human Resources Professional with 9+ years Healthcare and Social Services Recruitment, Management Business Development, Marketing and Staffing experience. Expertise in locating highly qualified candidates for a comprehensive variety of clinical and non-clinical positions. Exceptional interpersonal skills with a focus on team synergies and a drive to achieve organizational goals.      Skills        Microsoft office (10+ years), Talent Acquisition, Talent Management, Recruiting, Staffing, Business Development, Training and Development (10+ years)
GROUPS
Society for Human Resource Management
January 2015 to Present            Languages    Fluent in English, Russian, Romanian¬†      Experience      Hiring Manager/Recruiting Manager   03/2017   to   Current     Company Name   City  ,   State       Managed and lead a team of professional recruiters through coaching and training.  Developed and execute recruiting plans and recruiting outreach programs
Partnered with Hiring Managers, and Director of HR to determine hiring needs and strategies.  Coached hiring managers on recruiting process and procedures.  Conducted full life-cycle recruiting to support different departments within the organization.  Developed inclusive recruiting and sourcing strategies to identify and attract top talent.  Managed interview activity at all phases of the recruiting process.  Ensured consistent communication regarding candidate search and status to all parties through all phases of recruiting process.  Directed offer process, including reference checks, salary recommendations, offer letter generations and offer responses.  Ensured all jobs are posted and maintained in accordance with company policy
Managed internal and external job board functionality and works with vendors to troubleshoot issues.  Managed vendor relationships and oversees annual contract renewals and budget.  Managed team recruiting metrics and oversees distribution of weekly requisition reports to management.            Worked closely with Communications to develop recruiting materials and brochures.  Conducted regular follow with hiring managers to determine the effectiveness of recruiting plans and implementations.  Developed and implements social media recruiting strategies.  Oversaw company hiring events and initiatives.          Recruiting Manager   11/2015   to   02/2017     Company Name   City  ,   State       Managed a team of recruiters and report on recruiting performance
Advise Hiring Managers on interviewing techniques
Research and choose different healthcare job advertising options
Identify and acquire top talent for: different clinical and none clinical positions.  Determine appropriate salary for new hires, promotions and transfers.  Educated clients regarding latest Labor Market trends, wages, benefits and realistic expectations and trends in today's job market.  Develop, implement, and monitor training programs for new hires.  Conduct orientations with new hires and performance evaluation performance.  Partner with hiring managers, and directors to identify trends in recruitment and retention in order to predict future needs.  Provide professional coaching to employees seeking career advancement or a career change.  Complete workforce planning, established pipelines using passive candidate sourcing, consistently.  develops New Business and grow existing with accounts for the agency with different hospitals, nursing homes and New York state facilities.  Proven track record of sourcing, screening, short listing, interviewing, salary negotiation and hiring of Healthcare and nursing professionals for various local and travel nursing positions; In charge of managing multiple accounts affiliated with hospitals, ambulatory care centers, state facilities and.  government agencies nationwide.          Senior Healthcare Recruiter   06/2014   to   09/2015     Company Name   City  ,   State       Work collaboratively with Program Managers, Directors Sales Personnel, Clients and Candidates in managing requisitions and matching the right candidates to positions.  Training and Development
Recruit both clinical and non-clinical positions such as: hospital nurses, school nurse, Case Workers.,.  Social Workers, PA's, Pharmacists, Respiratory Therapists Administrative Assistants, Physical Therapist and Occupational Therapist, PTA, OTA, Speech Therapists and Case Managers.  Full Cycle Recruiting and On-Boarding to include, Identifying, screening, interviewing, and presenting to both contract and permanent positions.  Responsible for hiring and firing of contract worker; posting new positions using various tools such as CareerBuilder, Linked In, internal postings, etc.  On boarding responsibilities include I-9 documents, Tax Forms, Reference Checks, as well as Education Verification, Pre-employment Physical and Drug Toxicology Interface with both clients and candidates on a daily basis Utilize Applicant Tracking System (Job diva), to upload new requisitions and log.  candidates information.  Use other external databases depending on each clients need.          Human Resource Specialist-temp   11/2013   to   07/2014     Company Name   City  ,   State       Responsible for assisting HR with internal compliance on all teachers, therapists and social workers, ensuring that all appropriate billing and session/progress notes and documents were received and submitted within deadlines, processing referrals from various sources, and placing appropriate.  therapists, evaluators and/or counselors per scheduling requirements and timeframes.  Maintained therapist schedules for utilization when scheduling caseload for CPSE and CSE-related services.  Coordinated with District Administrators, clients and parents on any potential issue associated with provided services.  Managed all documentation and collaborated with the Program Director and team members to achieve solutions.  Maintained therapist and teacher forms, certification, clearance, letter of reference, etc.  Interviewed, screened and placed, nurses, Social Workers, Special Education teachers, Occupational, Speech and Physical Therapists in different facilities.  Communicated with clients and managed all of the rehab and nursing home accounts.          Human Resource Specialist   04/2010   to   07/2013     Company Name   City  ,   State       Provided resource management and recruitment to fill therapy job openings, including candidate sourcing, screening, interviewing and checking.  Sourced and identified therapists and teachers through a high volume outbound calls and meetings.  Utilized resources to attract qualified professionals and process application.  Managed intern program by conducting orientations, scheduling rotations and assignments, monitoring intern job contributions, coaching new teachers, and advising managers on training and coaching.  Developed strong rapport with high-level and entry level candidates, ensured compliance of new hires was current.          Program Coordinator   03/2007   to   02/2010     Company Name   City  ,   State       Oversaw all aspects of staff performance, conducted performance evaluation, enforced progressive discipline and mediated staff disputes and grievance procedures in accordance with state and federal laws.  Performed on-call responsibilities to cover scheduling adjustments.  Maintained and updated associate health records for all associates and contact list for all personnel.  Administered training and managed relationship with providers and other clinicians.  Staffed services as planned by the city facilitated staff schedule and performed internal audit of cases and services.  Sourced and recruited therapists, and provided candidate sourcing, screening, interviewing and reference checking.  Ensured all providers complied with the Early Intervention rules and regulations.          Education and Training      Bachelor's  :   Communications   2009       LONG ISLAND UNIVERSITY    Communications        MBA  :   Business Administration    Long Island University-virtual    HR and Healthcare Management Concentration        United States
online
Healthcare Compliance Certificate-Quinnipiac School of Business-online                  Skills     Recruiting  Talent Management  Account Management  Business Development and Sales  ATS experience with various programs       Activities and Honors    Society for Human Resources¬†      Additional Information      ¬†Authorized to work in the US for any employer.      "
HEALTHCARE,"         COMMUNICABLE DISEASE SPECIALIST           Summary     Bachelors of Health Science with 7+ years experience in social services and medical health settings, working with diverse populations in the military, and public health care fields. Creative and resourceful social service professional talented at quickly mastering new skills and processing new information.        Highlights          Knowledge in the principles and practices of epidemiology as it relates to communicable disease surveillance, investigative techniques, conduct of outbreak investigations, and data management  Knowledge of emergency preferred and Incident Command Systems (ICS)   Skill in demonstrating a cooperative, professional attitude to cultivate relationships both within and outside the organization  Skill in prioritizing and organizing multiple tasks and the ability to complete projects in a timely manner  Experience /Knowledge of HIV and STD       Experience with Electronic Medical Record (EMR)Management Information System (MIS) Sendss Case Management, VHN   Experience Disease Intervention Specialist (DIS)  Experience/knowledge to interpret test result for HIV rapid test in clinic and field setting   Respond to inquiries and provide detailed and technical information concerning related principles, practices, issues, measures, techniques and procedures             Experience      Communicable Disease Specialist    January 2014   to   December 2015     Company Name   -   City  ,   State      Assists in the implementation of timely disease intervention strategies to decrease the prevalence of communicable diseases.   Performs investigations, data collection, analysis, and interpretation.  Performs reporting and surveillance activities.  Prepares documentation of all communicable disease case investigations occurring within the district.  Provides case management to clients with various communicable diseases such as sexually transmitted diseases and HIV/AIDS.  Provides direct diagnostic and therapeutic services for public health clients both in the clinic and field setting.  Provides educational programs, outreach events sessions to enhance public understanding of sexually transmitted diseases and HIV/AIDS.          Placement Specialist    February 2013   to   December 2013     Company Name   -   City  ,   State      Assessed the level of risk to children by conducting face-to-face interviews with the alleged child victims and their caretakers.  Collaborated with law enforcement when children were physically removed from caretakers.  Testified in court as to the level of risk to children placed in the agency's legal custody.  Ensured that the children were placed in permanent stable families within as short a time frame as possible.  Supervised visits between children and parents and testified regarding the status of the agency and/or parent's progress towards the court approved placement.  Provided support to the families by providing early intervention and referrals to community services as well as providing resources for  family counseling, mental health, food banks, and substance abuse programs in order for families to become self sufficient.          Sexual Assault Response Coordinator    August 2010   to   May 2011     Company Name   -   City  ,   State      Ensured that victims of sexual assault received appropriate and responsive care.  Tracked the services provided from the initial report through the final disposition.  Advocated to ensure the views of the victim were considered in the decision-making process.  Provided commanders with broader understanding of sexual assault through annual sexual assault prevention and response training.  Conducted sexual assault case management to ensure all services offered or received were documented.  Chaired the monthly case management meeting to improve reporting effectiveness.  Provided tracking and reporting sexual assault numbers and dispositions of all military sexual assault cases monthly, quarterly, and annually.          Administrative Assistant    November 2009   to   August 2010     Company Name   -   City  ,   State      Performed administrative support including word processing, mail preparation, copying, distribution, telephone calls, and travel orders for child youth personnel.  Prepared a variety of correspondence, memorandums, and other reports in a timely manner required for day-to-day operation.  Assisted in the maintenance of leave records, and time and attendance records on a weekly basis.  Electronically sent and retrieved messages and ensured risk management procedures (i.e., abuse prevention, identification, and reporting procedures; accident prevention) were followed.  Demonstrated the ability to communicate effectively, orally and in writing.          Healthcare Finder    October 2007   to   August 2008     Company Name   -   City  ,   State      Triaged all incoming specialty health care referrals/authorizations in order of priority for processing.  Electronically entered TRICARE beneficiaries' medical information into a government database.  Coordinated authorizations with physicians/or case managers according to established Humana contract and guidelines to include timely data entry.  Monitored outstanding pended authorization referrals for timely completion.  Communicated with all disciplines of the medical and military community.  Identified and directed military family members to the most appropriate, cost effective medical care.  Connected with customers to deliver an optimal customer experience.          Education      Certification   :   Six Sigma Lean Professional (SSLP)  ,   2014    Management and Strategy Institute LLC                  Certification   :   HIPAA Certified Professional (HCP)  ,   2013    Management and Strategy Institute LLC                  Bachelor's   :   Health Science      Columbus State University   -   City  ,   State      Health Science        Skills      Effective and strong communicator (written and oral) skills  Organizational ability and multi-tasking skills  Problem solver ‚Äì Creativity and forethought in anticipating and solving complex project issues  Ability to respond in a flexible manner and reprioritize work as situations change  Ability to demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns  Ability to work independently and as part of an effective team environment  Ability to maintain the security of sensitive and confidential information     "
HEALTHCARE,"         SENIOR SPECIALTY SALES REPRESENTATIVE       Summary     Decisive seasoned Bio-pharmaceutical sales representative who drives territory growth through creative and innovative marketing strategies. Skilled at analyzing market trends and customer needs to develop highly-effective and targeted campaigns to drive revenue.       Highlights         Account management  Customer service-oriented  Quantitative analysis  Deadline-driven  Presentations  Cross-functional team leadership       Microsoft Office Suite expert  Market segmentation  Project management  Competitive analysis  Trade shows             Accomplishments      Launched aggressive growth plans that helped increase customer base of Flumist  from 15 to 94 customers in the geography in 3 years.  Presented PowerPoint presentation to Executive Leadership Team on customer segmentation strategy and customer returns strategy.  Resulting program increased volume sales by 1Million in 1 year   Provided subject matter content to a sales module on successful selling in a hospital environment.  Resulting sales training from this  module lead to significant increase in Synagis revenue from hospital sales and greater confidence of sales reps to enter hospital systems   Created a project to increase sales team's collaboration.   Used company's SharePoint Service to create a workspace for field use.  Worked with Effectiveness Team to roll out a similar platform using Box.com.  Program has been incorporated by Astra Zeneca to share information and increase collaboration of sales and commercial teams            Experience      SENIOR SPECIALTY SALES REPRESENTATIVE   01/2006   to   01/2010     Company Name   City  ,   State       Key Responsibilities included:  Marketing and promoting CVD products to NYC CV, Endocrinology, and Nephrology specialists and hospitals.  Business Planning, Sales Forecasting and strong use of Excel.  Meeting and exceeding sales goals.  Built strong business relationships with healthcare executives and key opinion leaders.  Strong collaboration with internal partners.  Selected Accomplishments Awards of Excellence; 2007, 2008, 2009, resulting from collaborating and setting framework to open product contract negotiations, KOL identification, and press for formulary access at NYPH Cornell.  Regional Market Events Think Tank Committee appointment - 2009:  appointed to team by Regional Sales Director following market decline of  Zetia, a direct result of sales performance and district leadership and initiatives Directors Award for ranking in the 20% of national sales team - 2008: strong sales achievement, measured by sales reports and strong performance reviews.  Achieved by uncovering an unmet need in territory Zetia Product Advisory Committee Appointment 2008: consulted Marketing Department as a team on brand initiatives, a direct result of strong sales performance and year end reviews.             01/2003   to   01/2005     Company Name      NYC Teaching Hospitals, NYC & NJ Pulmonologists.  8 hospital Formulary Placements and 3 hospital Protocol Implementations to achieve 115% to goal achievement and 140% to goal for new product launch.  Achieved and exceeded sales goals YOY throughout tenure.  Zithromax Product Advisory board appointments.             01/2001   to   01/2005     Company Name   City  ,   State       Responsibilities include the promotion of key branded products to Internal Medicine, Pulmonologists Cardiologists, Nephrologists, Allergists, Dermatologists, Psychiatrists, Geriatric Specialists, Neurologists, Otolaryngologists, and NYC Hospital Teaching Institutions.          Guest Regional and National Trainer Appointments
PROFESSIONAL HEALTHCARE REPRESENTATIVE   01/2001   to   01/2003       Circle of Excellence Sales Award Trip Winner Rookie of the Year Award Regional Performance Fund Award for stepping into vacant Hospital Territory in district and driving sales Achieved and exceeded sales goals throughout tenure Multiple appointments to marketing product advisory boards due to achievements with field sales.          Education      Bachelor of Science  :   Business Certificate - Marketing International Marketing Biology   2015          City  ,   State       GPA:   GPA: 3.10    Business Certificate - Marketing International Marketing Biology GPA: 3.10          Biology and Chemistry   1998          City  ,   State       GPA:   Dean's List 1998    Academic Coach: Sports and Athletic Association Biology and Chemistry Dean's List 1998 Worked 30 Hrs/week in food and beverage services to support education financial requirements        Languages    English, Spanish (conversational)      Interests    Hockey, Triathlete, Music - Piano and Guitar, Woodworking and Carpentry      Additional Information      ACTIVITIES:
Hockey, Triathlete, Music - Piano and Guitar, Woodworking and Carpentry        Skills    Academic, Acrobat, Adobe, Photoshop, Business Planning, Coach, contract negotiations, driving, Endocrinology, English, financial, Illustrator, Internal Medicine, leadership, Director, Market, Marketing, access, Excel, MS Office Suite, Publisher, Windows 8, Windows, performance reviews, press, marketing product, promotion, Sales, Sales Forecasting, sales reports, Spanish, Teaching   "
HEALTHCARE,"         OCCUPATIONAL HEALTH NURSE COORDINATOR           Professional Summary    Dedicated RN with over 20 years experience in nursing seeking career transition into a new clinical setting. Able to offer a solid foundation in occupational health, office management, triage, endoscopy, homecare, primary patient care and current healthcare advancements. Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care/support and to facilitate a friendly and caring environment. Dependable, responsible and autonomous; able to work independently or within a group.      Core Qualifications          Skill Name Home   ¬†Patient Management   Patient Assessment¬†   Homecare/Hospice Care¬†  Communication & Documentation   Healthcare Education¬†   JCAHO Standards / Compliance   Relations    Homecare Skills/Oasis¬†  Quality Assurance / Quality Control   Records Maintenance¬†       Good Last Used/Experience¬†  Expert Currently used/22 years  Expert Currently used/ 22 years¬†  ¬†Expert Currently used/22 years  Expert Currently used/19 years  ¬†Expert Currently used/22 years  ¬†Expert Currently used/19 years   ¬†Expert Currently used/22 years  Expert Currently used/22 years              Experience      OCCUPATIONAL HEALTH NURSE COORDINATOR    September 2011   to   May 2012     Company Name   Ôºç   City  ,   State    To provide comprehensive occupational and environmental health services including but not limited to occupational medicine, industrial hygiene, industrial safety and administrative tasks. Assessment of all injuries or illness, first aid, CPR, and emergency treatment to all employees and guests. Educate about basic health care, prevent heath issues, monitor the health condition of the employees, dispense medication(s); train and support other staff members and manage the health risks within the facility. Referral of employees to the appropriate medical services or arrangements for physician requested treatments. Develop and implement ""Wellness program"" activities. Highlights of Contributions: Respond to all medical emergencies immediately * Provide Cardiovascular Pulmonary Resuscitation/Automated External Defibrillator and first aid; annual training to support staff in AED and periodic device monitoring * Submit and track Medical Incident Reports within five days of occurrence and follow-up * Provide and disperse over-the-counter drugs in accordance with Standard Operating Procedures (SOP) or Standing Orders * Provide and perform physicals and medical examinations including job specific testing * Administer vision, respiratory and hearing screening. * Maintain mother's nursing rooms * Administer Influenza vaccine program and allergy injections per physician orders * Administer vaccines for business related travel * Host and coordinate blood drives, ""Wellness programs"" and other education programs; maintain and provide educational materials * Maintain Ergonomics, Wellness, and Blood Borne Exposure Control Programs * Monitor and order clinic and office supplies * Host health related seminars * Coordinate annually written policies, SOPs and Standing Orders * Maintain employee records        Physician Liaison/Nurse Triage/GI Nurse    December 2000   to   October 2011     Company Name   Ôºç   City  ,   State      AmSurg Corp., Washington, DC Physician Liaison/Nurse Triage: Assisted the physicians in all aspects of patient care. Assessed and prioritized each incoming patient telephone call and advise them in basic treatment or recommend seeking immediate care in a local hospital, ER, or assisted them with scheduling an office visit. Additional responsibilities included, but not limited to: diagnostic test results via email and phone, prescription refills, medication and diagnostic pre-certifications, scheduling, completing medical forms and various office duties as required. Highlights of Contributions: * Acted as an extension of the health care team to meet the patient's needs. * Received & processed telephone calls from patients requiring medical advice or general information. * Assessed the patient's problem utilizing established protocols while interacting with the physician and/or additional healthcare resources. Made appropriate recommendations to include advice, appointments per protocol, or direction from physician. * Documented calls received, in the patients chart. * Performed follow-up call to ensure adequate medical service was provided and received. * Acted as an extension of the health care team to meet the patient's needs. * Assisted patients in an empathetic, efficient manner to determine best course of action to resolve the presenting issue. * Met regional standards set by the physicians and office management to achieve optimal patient satisfaction such as phone and email access. Was receptive to constructive feedback by supervisors and/or patients to better improve service. * Contributed to the development of protocols, procedures, patient education, & training * Demonstrated the ability to make quick decisions, based on sound base of critical thinking, skills, knowledge and guidelines. * Interacted and communicated effectively with a variety of levels of staff to provide and improve customer service to patients and their families. * Other related duties performed: scheduled office and diagnostic appointments; reviewed prescription refill requests; communicated laboratory and pathology results via email and voice messages; obtained and completed pre-authorizations for medications and diagnostic tests; completed medical forms (i.e. patient, state, insurance, etc.) and directed patient care and teaching. GI (Endoscopy) Nurse: Assessed, planned, implemented, supervised and evaluated direct and indirect nursing care for patients in the endoscopy setting. Established a patent IV prior to the procedure and phlebotomy as needed. Assisted the physicians with administering conscious sedation during endoscopy procedures. Highlights of Contributions:  Maintained a comprehensive multidisciplinary approach to patient care, working closely with the entire GI surgery team.  Assisted the physician performing the procedure with manipulation of the colon, removal of any polyps and tissue biopsies; retrieved and submitted all specimens to the laboratory to determine the pathology.  Assisted with care of the specialized equipment in the endoscopy suite, including equipment management and cleaning.  Followed-up with telephone communication after the endoscopy procedure; notified the physician of any adverse effects and document accordingly.          Home Healthcare Nurse    May 1990   to   July 2000     Company Name   Ôºç   City  ,   State      Performed a comprehensive range of clinical functions in the home setting within the community. Assessed patients' developmental stages and conditions, administered medications, maintained patient charts/care plans and responded to medical emergencies. Coordinated all aspects of the patient's home care, interacting with other disciplines and agencies, as needed, while providing professional care to the patient as indicated by agency policies, State and Federal laws and regulations. Performed the initial admission visit to the patient in the home to determine the patient's eligibility for home care services and develop the plan of care to be followed. Completed all paperwork necessary for agency policies and federal/state laws. Follow-up visits in the home per patient need and insurance approval. Highlights of Contributions:  Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills.  Flexible and cooperative in fulfilling the role obligation which in Self-directed with the ability to work independently with little supervision while utilizing excellent nursing skills.  Nursing          Education      Bachelor of Arts   :   NURSING      Gannon University   Ôºç   City  ,   State  ,   US    Lambda Sigma Society, GPA: 3.85, NxStage/US Renal Care: Home Dialysis education & training, BCLS, CPR, Trauma Certification        Professional Affiliations    SGNA      Accomplishments      Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care and support and to facilitate a friendly and caring environment  Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills  Excelled in early nursing career as RN/nurse team leader in Home Health Care (2/1992 to 5/2000) and hospital staff nurse on Med-Surg/Neuro Floor (5/1990 to 2/1992), with commendations for quality of total patient care from community/teaching hospital employers. Elected for nurse of the year in 1992  Known as a loyal team player with an unwavering commitment to providing quality care and preventive medicine advocacy. Available for full-time employment, preferably day shift          Skills    Healthcare, Training, Access, Customer Service, Laboratory, Liaison, Office Management, Patent Education, ¬†Phlebotomy, ¬†Scheduling, Teaching, Telephone, Voice, Self-directed, Cpr, Administrative Tasks, Arrangements, Cardiovascular, Employee Records, Environmental Health, Ergonomics, Industrial Hygiene, Industrial Safety, Office Supplies, Sop, Sops, Testing, Community Relations, Documentation, Forging, Maintenance, Oasis, Quality Assurance, Quality Control, Rn, Rn License, Rn/, Team Player, Wound Care, Cpr Certification, Cpr Certified, Dialysis, Registered Nurse   "
HEALTHCARE,"         CERTIFIED NURSING ASSISTANT             Summary     Experienced Administrative Assistant III offering 21 years of experience in medical business office operations. Proactive leader with strengths in communication leveraging office professionalism, phone etiquette, proof-reads and audits case reports, oversees daily spreadsheets and providing consultation and organization ofdaily workflow. Dedicated in high-volume office environment that focus on delivering exceptional clerical and operational support for medical and hospital staff professionals.  Abilities to cultivate positive rapport among clients, staff, and management. Meticulous with demonstrated success in process improvements and procedural adherence in prioritizing workflow to achieve daily work objectives. A tech-savvy individual with in-depth knowledge of Cerner and Microsoft office software programs.  Well-versed in managing office supplies, equipment, inventory, paperwork and project needs.       Experience      Company Name   -   Certified Nursing Assistant    City  ,   State        01/1999   -   03/1999     Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.  Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.  Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.  Documented patient intake and dietary requirements and assisted with feeding.         Company Name   -   Certified Nursing Assistant    City  ,   State        04/1999   -   04/2000     Responded to patient alarms and needs-assessment requests to identify course of treatment.  Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.  Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.  Consulted with nurses to develop patient care plans and evaluate treatment options.  Managed and maintained patient rooms, shared-living areas and nursing stations.  Provided nursing assistance to residents in 24 bed medical-surgical and orthopedic floor in hospital facility.  Collected specimens, monitored vitals and maximized patient comfort.  Documented information in patient charts and communicated to RN and nurse manager.  Used mobility devices to carefully transport patients.  Provided personal nursing assistance in pre- and post-operative situations.  Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.  Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.  Translated medical jargon and short-hand data into correct terminology.  Transcribed and edited reports from physicians.  Maintained and updated patient census  Maximized office efficiency by answering incoming calls per day to provide floor information and transfer calls to desired personal.  Managed unit front desk activities, including customer service and office administration.         Company Name   -   Healthcare Unit Coordinator     City  ,   State        02/2001   -   08/2007     Maintained and updated patient census, greeted patients and patients family through telephone courtesy calls and check-ins.  Answered multiple phone calls daily in a timely manner.  Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.  Assisted patient to room with instructions.  Provided excellent service and attention to team members and patient's when face-to-face or through phone conversations.  Managed department by compiling paperwork the next day is ready for the staff and patients.  Recognized by management for providing exceptional customer service.  Collaborated with others to discuss new job opportunities.  Improved patient satisfaction by finding creative solutions to problems.         Company Name   -   Cardiac Cath Lab Administrative Assistant II    City  ,   State        08/2007   -    Current      Reports to Cath Lab Director and Manager. Provides a full range of clerical and specialized administrative functions.  Supporting leadership development activities and events. Screens and routes calls to appropriate individual in a courteous and efficient manner.  Learned efficentially and anticipation to support office needs..  Maintained, managed and updated daily schedule, spreadsheets and confidential reports through Excel, Word, eProcurement, I-Centra, Perioperative tracking Board, Schappbook, Power Chart and Lumdex.  Delivered and scheduled patient information and oversee operational workday flow to physicians, nurses, technicians and management.  Develop strategic daily workflow solutions with leadership and a sensible knowledge of the practices and procedures of the daily functions.  Proof-reads and completes documents, checking for accuracy.  Coordinates collection and preparation of operating reports  Improved operations by working with team members and leaders to find workable solutions.  Collaborated with others to discuss new operational opportunities.  Maintains and updates department resources and tools such as waterfall call lists, referral lists, phone lists, organizational charts, or other department information.  Attended departmental meetings, providing feedback to enhance future performance. Makes interpretations and recommendations. May develop appropriate methods to handle information.  Track, create and files purchase orders and expense reports.  Orders, stocks, monitors, and maintains adequate office and other supply inventory levels  Earned reputation for good attendance and hard work.  Provided excellent customer service and attention to team members, patient's and patient's family members when face-to-face or through phone conversations.  Guided department by compiling paperwork electronically and taking detailed meeting minutes.  Utilized Microsoft Teams to compile data gathered from various sources.  Contact with firms, organizations, or individuals from outside the company, and globally.  Collaborated in development of electronically procedure reports.            Skills       Strong interpersonal skills  Calm and level-headed under duress  Patient relations  Telephone etiquette  Customer Service  Phone call answering  Administrative operations  Appointment scheduling  Medical terminology knowledge  Understands medical procedures  Documentation procedures expert  Quality assurance controls  Directing patients and visitors  Technologically savvy  Recordkeeping and bookkeeping  Transmitting and Transporting files      Excel spreadsheets  Meeting planning  Managing office supplies  Records management systems  Sensitive material handling  Report analysis  Data entry documentation  Microsoft Office  Deadline-oriented  Report development  Resolving discrepancies  Prioritizing important tasks  Professional and polished presentation  Documentation and reporting  Time management  Office equipment maintenance         Education and Training      GED        Unitah High School    City       05/1998           Certified Nursing Assistant Certificate  :   Nursing Practice      Utah State University    City  ,   State     05/1999           Associate of Applied Science  :   Business Healthcare Administration      Utah State University    City       Expected in   05/2024          "
HEALTHCARE,"         SUPERVISOR       Summary     Accomplished results oriented¬†leader with¬†marketing and customer service experience. Exceptional organization, time management and multi-tasking abilities¬† with an MBA- Management/Finance.        Skills          Complaint handling and resolution  Self-motivated  In-depth knowledge of markets and relationships      Complex problem solver  Skilled negotiator  Self-motivated            Accomplishments     Qualified for  [Number]  quarterly sales bonuses by exceeding sales target by  [Number] %.  Leadership     Research    Implementation   Assisted in implementation of new tracking system that resulted in improved patient care.  Conducted research which led to the development of  [program] .  Served as key contributing member to Leadership team.         Experience     July 2015   to   Current     Company Name    City  ,   State    Supervisor        Responsible for the daily oversight operations of the call center, monitoring average call handle time (ACHT), telephone service factor (TSF), and adherence to schedules.  Supervise bargaining unit employees in joint efforts with the (UAW) union.  Manage Walk- In staff and their schedules to service incoming customers.  Assist in the assessment, development, implementation, and ongoing reporting of operational improvements as they relate to customer service metrics and process improvements of the call center.  Reduced my team average call handle and wrap time metrics by 200 seconds.  30% reduction).  Participate in meetings with the Account Receivable Department to improve members payment efficiencies and best practice implementation.         February 2013   to   July 2015     Company Name    City  ,   State    Clinical Administrative Assistant- Healthcare Administrator        Recruited, trained and managed the clinical medical staff and customer service representatives.  Directed medical receptionist operations, including scheduling, transportation protocols, and patient satisfaction.  Collected and secured patient co-pays and deductibles.  Improved patient attendance rates by 20%.  Responsible for developing and implementing patient and retention strategies.  Improved processes to ensure accurate electronic billing and reimbursement.  CMS-STARS Rating implementation and support.  Collaborated with social services and charitable organizations to provide resources to members of the local community- Served over 200 families
Fidelis Secure Care
Medicare Advantage HMO (Dual Eligible).         October 2010   to   January 2013     Community Account Manager        Developed new and retained existing relationships with client base, resulting in 65% retention and 10% new membership leads.  Conducted in-service training to office/home managers regarding organizational protocols.  Completed weekly reports for nurse practitioners and physicians.  Verified client information to ensure proper insurance information and resolved customer service issues.         October 2009   to   October 2014     Company Name    City  ,   State    Administrative Assistant/ Home manager        Advanced to increasingly responsible positions, culminating in management role with oversight for a state certified Group home.  Directed 12 employees and managed inventory, merchandise and cost controls resulting in 20% annual savings.  Maintained high standards in sanitation and safety and complied with regulatory guidelines.  Completed balanced billing, authorization verification, and 3806 forms for payment.  Completed background checks, fingerprinting, and employee information hiring packets for new hires.          Education and Training          Organizational Leadership  Masters Business Administration    Organizational Leadership       May 6, 2017     University of Findlay           International Business   MBA    International Business              Lean Six Sigma Black Belt Certification           March 31, 2017     University of Michigan           Health Care Administration   Bachelors of Science    Health Care Administration       May 2015     Mercy College of Ohio              Associates of Science           May 2013     Wayne County Community College                  Magna cum Laude        Activities and Honors    I am an experienced corporate professional with 10 years of progressive accomplishments, and work history. I am highly diversified with interpersonal skills, demonstrated leadership and a strategic thinker for efficient and effective problem solving. I have worked full time while completing my Executive Management MBA with conferral date in May of 2017. My goal is to align and engage my broad, diverse skillset and experience to contribute to meet and exceed plan/budget goals.
I seek a career opportunity that will leverage my unique skills and qualifications as a business professional. My intent is to utilize my MBA education and work history to establish a mutual relationship, which will impact the bottom line and provide a platform for my career growth and advancement.
*MBA- General Management coursework in accounting, financial management and leadership
*Proven track record implementing successful leadership practices to motivate and manage staff.
*Implemented and directed 5S lean initiative to 127 employees.
*6 years of professional robust leadership and management experience.      Skills    billing, call center, CMS, client, customer service, forms, hiring, insurance, inventory, meetings, office, organizational, processes, protocols, receptionist, reporting, safety, scheduling, Six Sigma, social services, telephone, transportation   "
HEALTHCARE,"         PA MEDIA GROUP       Summary    Be in a position involving and utilizing my marketing and management skills and knowledge gained throughout my education and on the job experience.      Highlights        Deep understanding of Google Analytics; analyzing website traffic and trends to help make business decisions; experienced in the tracking and optimize advertising campaigns; Heavy experience in digital marketing (search, target ads, email, social, display, mobile); sold and managed numerous multi platform digital marketing plans; reading and interpreting digital reports; extensive print experience;  effective when leading a team;  organized; take direction well; open minded; customer service experience; sufficient in computer based skills; work well under pressure; event planning experience
*reference available upon request            Experience      Pa Media Group   04/2015   to   Current     Company Name      I am responsible for maintaining and growing the Real Estate category.  I help my clients understand and utilize Pa Media Group's digital marketing platforms to secure leads and boost brand awareness.  This involves have a deep understanding of audience targeting, SEM, SEO.  SMO, email, Pinterest, video, rich media, content marketing, realtor, builder, and apartment specific advertising, and print advertising.  I collaborate with my clients to come up with the best strategies to fit their needs.  I have monthly reporting calls with these clients to go over there advertising success.  I do this by analyzing their Google Analytics account.  I must be in Google Analytics daily.  I am responsible for showing the success of their advertising campaigns through Google Analytics.  I also must show them trends and optimize their campaigns using Google Analytics.  Having a deep understanding in Google Analytics is critical in making sure my clients are making the correct advertising choices.  I provide my clients with any and every report they need through Google Analytics to assist them.  I am responsible for creating monthly reporting decks for my clients.  These reports summarize what is going on with their website, their website traffic, what is working best, and what needs to be changed in their marketing strategy.  I am currently responsible for managing one of the company's largest digital campaigns.  This is because of my deep understanding of Google Analytics and the manner in which I can utilize it for the client.          Healthcare Account Executive   03/2014   to   03/2015       My main responsibility is to grow and retain new and old healthcare related businesses.  I must find new business opportunities as well as maintain my current book of business.  I must be knowledgeable and have a full understanding about Audience Targeting, SEM, SEO, SMO, Email Blasts, Pinterest , Video ads, Rich Media, Content Marketing, and whatever new product our company launches.  In this position it is critical that I have a deep understanding of Google Analytics.  I must have the ability to tie all digital campaigns back to customers Google Analytics if able to.  I have to be able to that translate the information from Google Analytics so my customers can understand it and also find the information useful.  My goal is to be an indispensable resource to all my customers.  I currently am response for managing and maintaining our of the companies largest digital accounts.  Must work with the whole Healthcare team and maintain open communication so we do not overlap in our prospecting efforts.          Real Estate/ Executive Marketing Media Consultant   07/2012   to   03/2014     Company Name      I am responsible for learning, understanding, and selling all products of the media kit.  I am accountable for maintaining my own book of business.  Repair past customer experiences, maintain current customer relationships, and create new relationships.  Create and develop effective marketing solution packages for customers.  Campaign management included utilizing google analytics to optimize the campaigns.  I had to be knowledgeable and have a full understanding about Audience targeting, SEM, SEO, SMO, Email Blasts, Youtube ads, and Pandora ads.  I Project Leader on Best of York Tab, Readers Choice Tab, Parade of Homes Tab, and Home Show Tab.  Was an active part of the Marketing Committees for York Builders Associations and York Economic Alliance as a company representative.  Responsible for hitting monthly sales goals in retail, real estate, and digital.  Responsible for hitting the goal of each tab.  Responsible for managing, maintaining, and pitching some of the largest local accounts.  I was a marketing intern at The Conference Center at Shippensburg University during the spring semester of 2011.  Worked with customers at internship, made multiple documents for their packets, helped coordinate and set up for events, sending e-blasts, trained with vizergy, and started the process of getting the new Shippensburg Brochure started and designed the brochure, which I had to present to the Shippensburg Area of Commerce.  Final project for the internship was coordinating and planning a networking event for 600 guests.             05/2011   to   02/2012     Company Name      sales associate; responsible for greeting customers, assisting customers with choices, problems, and getting products, selling our credit card to customers, running the cash register, creating displays, unloading and organizing shipments, unpacking shipment and organizing it on carts, and putting together furniture.  LEADERSHIP.  Project leader and point person for Best of York Tab, Readers Choice Tab, The Parade of Homes Tab, and Home Show Tab;  training and assisting new hires and Pier 1 Imports; coordinated and plan events at internship;.          Education      Bachelor of Science  :   Marketing and General Management   2012       Shippensburg University John L Grove College of Business   City  ,   State       Marketing and General Management        AACSB  :   International        GPA:   GPA: 3.5 Internship at The Conference Center at Shippensburg University
Dean's List Fall Semester of 2011 and Spring Semester of 2012
Dale Carnigie, 2013    International GPA: 3.5 Internship at The Conference Center at Shippensburg University
Dean's List Fall Semester of 2011 and Spring Semester of 2012
Dale Carnigie, 2013        Skills    ads, advertising, book, Brochure, cash register, content, credit, client, clients, customer service experience, direction, Email, event planning, Google Analytics, LEADERSHIP, managing, marketing plans, marketing strategy, marketing, networking, organizing, print advertising, Project Leader, reading, Real Estate, reporting, retail, selling, sales, Video, website   "
HEALTHCARE,"         ADMINISTRATOR         Executive Profile     Accomplished Executive with demonstrated ability to deliver company oversight, committed to cost-effective management of resources and quality performance.       Skill Highlights         Healthcare industry executive with over 20 years' experience including 16 years managing full service home healthcare facilities including profit and loss responsibility, clinical and operations management, quality improvement and control, personnel/employee relations, recruiting, customer service and business development.  Strong leadership skills and experience in:   Strategic Planning  Team Building & Leadership  Implementing Best Practices  Contract Negotiations  Human Resources  Performance and Productivity Improvements  Finance & Accounting/Profit and Loss Accountability  Budgeting and Pricing  Operational Management  Time and Organizational Management  Collaborative Problem-Solving              Core Accomplishments               Professional Experience      Company Name    City  ,   State    Administrator   01/2005   to   01/2015       Develop and implement short and long term plans.  Establish clear objectives.  Coordinates the efforts of business success.  Responsibilities include:  Full P&L responsibility; Sales and market development; Financial status; Patient Care Delivery; Client Services; Strategic planning and profitability and accountable for all operations and programs.  Successful business growth and development through marketing programs, consistently increasing agency census over the course of 9 years.  Expanded Private Duty market through successful performance and productivity improvement; contract negotiations and reimbursement strategies, consistently increasing agency census from 31 to 240 in the course of 9 years.  Prepared and analyzed weekly/monthly reports, identifying payer issues, maximizing reimbursement and improving operational efficiencies.  Effectively established clear objectives and developed short and long term plans for business success.  Cultivated strong relationships with area hospitals, vendors/suppliers and payer sources.  Maintained high level of business standards through persistence and diligence; high ethics and Integrity.  Led State and Federal Regulatory surveys.  Improved and maintained efficiency in HR functions, billing management and clinical operations through effective communication and leadership abilities.          Company Name    City  ,   State    Director of Healthcare Services   01/2004   to   01/2007       Responsible for staff providing daily patient care and related office activities conducted in accordance with applicable law and regulation.  Ensured effective and efficient delivery of all clinical services in accordance with agency standards and values through:  clinical management, billing functions and management; regulatory compliance; staff supervision and training, documentation and Quality Assurance management.  Maintained high quality of patient care through constant communication with staff, teaching skills when interacting with clients and staff, demonstrating excellent decision-making skills, and teaching plans that utilize principles of teaching and learning.  Improved and maintained clinical management through persistence and diligence, holding staff accountable and leadership skills.  Improved billing function as related to clinical operations by effective implementation of Best Practices and operational management.  Maintained State and Federal regulatory compliance by way of staff supervision and training, documentation oversight, HR related items and effective communication among all stakeholders.          Company Name    City  ,   State    Clinical Director/Branch Manager   01/2002   to   01/2004       Leadership position in ensuring effective and efficient agency operations through:  clinical management; billing functions and management; regulatory compliance; staff supervision/training; documentation management; HR functions operational decisions; effective communication among all stakeholders; and Medicare Conditions of Participation compliance.  Improved methods of communication among all staff to ensure responsive coordination of care activities occurred.  Maintained State and Federal regulatory compliance through:  enforcing staff accountability, implementing processes and procedures established through Best Practices and operational management, leadership abilities and attention to detail.  Influenced team spirit and motivation by way of interpersonal communication skills to ensure consistent quality standards of care was delivered to all patients.  Promoted positive work environment to meet company goals.          Company Name    City  ,   State    Authorization Specialist   01/2001   to   01/2002       Responsible for follow up of pre-certification/authorization payer requirements for multiple home healthcare agencies in a nationwide company.  Ensured authorization for all planned care and home health visits was in place prior to service dates.  Participated in the implementation and roll out of new processes of verification and authorization for home health agencies nationwide.  Successful negotiations of visit bill rates with payer source/case managers as needed.  Follow-ups with nationwide agencies regarding case management issues ranging from a 140 - 240 patient case load.  Established ongoing relationships with agency and insurance case managers.          Company Name    City  ,   State    Clinical Manager   01/2000   to   01/2001       Responsible for direct patient care and directing a team of clinicians.  Perform staff assignments, scheduling of patients and needs, performing monthly Pre-bill and UR audits, completing monthly infection control logs, proofing all staff paperwork, managing accurate and up to date charts, delegation to staff members, coordinating Team conference meetings, participating in on-call schedule, case managing a patient load of 45-50, collaboration of patient care.  Implementation of Medicare PPS reimbursement policy.          Company Name    City  ,   State    Staff RN   01/1998   to   01/2000       Direct patient care in the home setting.  Maintenance of a patient load of 7-10/day; participation in on-call scheduling and weekly Case Conference meetings; making appropriate allied health referrals; planning of patient care from start of care until discharge; providing a care plan and setting appropriate goals for patient needs; implementing care plan activities through acquired skills and patient teaching as indicated; providing support for other staff members and managers.  Successfully established effective patient outcomes and quality care.          Company Name    City  ,   State    Staff RN   01/1996   to   01/1998       Responsible for direct patient care as directed by patient physicians.  Promote and restore patient's health by collaborating with physician and multidisciplinary team members, providing support to patients, co-workers and supervising team members.          Education      Bachelor of Science  :  Healthcare Administration   2005     University of Phoenix  ,   City  ,   State      Healthcare Administration        BS  :  Healthcare Administration
Registered Nurse   1996     Northwest Mississippi Community College  ,   City  ,   State      Healthcare Administration
Registered Nurse        Diploma  :  Nursing - Registered Nurse    Methodist Hospital School of Nursing  ,   City  ,   State      Nursing - Registered Nurse        Southwest Tennessee Community College  ,   City  ,   State      Pre-requisite coursework working toward nursing degree        Skills    Accounting, agency, attention to detail, billing, Budgeting, business development, case management, charts, interpersonal communication, Contract Negotiations, Client, clients, customer service, decision-making, Delivery, directing, documentation, employee relations, Finance, Financial, home health, home healthcare, Human Resources, HR, infection control, insurance, Team Building, Leadership, leadership skills, law, regulatory compliance, managing, marketing, market, market development, meetings, office, negotiations, nursing, operations management, Organizational, Patient Care, Direct patient, personnel, Pricing, Problem-Solving, processes, profit and loss, proofing, quality, quality improvement, Quality Assurance, recruiting, Sales, scheduling, staff supervision, Strategic Planning, supervising, surveys, teaching      Additional Information      Licenses
*	Registered Nurse, State of Mississippi, 1998
Honors
*	Graduated with Honors, University of Phoenix, Bachelors of Healthcare Administration     "
HEALTHCARE,"         DIGITAL MARKETING SPECIALIST         Summary     I'm a creative retail-marketing professional with 10 years of experience managing omnichannel marketing campaigns. My specialties include digital marketing and media, direct marketing with a strong emphasis on direct mail, CRM and database testing, customer segmentation, event promotions, credit, loyalty and project management. I have the innate ability to effectively and efficiently execute complex marketing campaigns in a fast paced environment with tight timelines.       Highlights                    Experience      Company Name     May 2013   to   January 2015     Digital Marketing Specialist   City  ,   State      Responsible for the discovery and development of marketing strategies for both desktop and mobile to drive traffic and sales while meeting ROI goals.  Assisted in the development, launch and management of a customer acquisition and CRM retargeting program created to attribute in-store purchases to online behavior.  Assist in the planning, execution and analysis of display advertising through various online media networks to support marketing campaigns.  Optimize SEO and SEM campaigns utilizing reporting tools such as Google Adwords to review keyword performance and return on ad spend in support of merchandising focus and promotional cadence.  Support new store openings and brand marketing events through geo-targeted digital media and marketing campaigns.  Manage partnerships with affiliates in order to promote CRM offers and storewide promotions to increase traffic and sales both in-store and online.  Leverage data to match customer's across devices and to identify new to file.  Managed all digital media relationships such as YouTube, Hulu and Pandora.  Assisted in the planning, launch and management of a brand sponsored Pandora station www.pandora.com/expressrocks.          Company Name     Current   to   January 2015     Account Director

Account Director   City  ,   State      for a large insurance and financial client.  Manage a team of 4 account executives in the execution of omnichannel marketing campaigns.  Allocate agency support and resources to ensure client assignments and day-to-day responsibilities are executed above and beyond expectations.  Develop strategies and tactics to achieve client objectives within budget and on time.  Manage vendors in the production and planning of omnichannel marketing campaigns including direct mail, email, web development and digital marketing.  Assist in identifying and developing new projects and business opportunities for both our current client and future clients.  Analyze data to apply results to future campaigns in an effort to execute more effective and efficient direct marketing campaigns.          Company Name     May 2010   to   May 2013     CRM Specialist   City  ,   State      Planned, executed and analyzed over 50 direct mail and in-store CRM campaigns that totaled approximately 150 million pieces circulated yearly.  Specialized in database testing, customer segmentation, modeling and prospecting for direct mail campaigns executed both domestically and in Puerto Rico and Canada.  Provided marketing support for partnerships with such programs as America's Next Top Model, SXSW, Coachella and Fashion Star, Managed credit and reward program that generated over $350 million in sales in 2010.  Manage gift card budget of over $1 million for card production, promotional programs and maintain B2B partnerships.  Assisted in the development and launch of the new Express loyalty program NEXT.  Assisted in customer acquisition and brand awareness to support store grand openings both domestically and internationally.          Company Name     October 2007   to   May 2010     Marketing Coordinator   City  ,   State      Assisted in the coordination and launch of our redesigned web sites; asfurniture.com and vcf.com.  Managed partnership with Columbus Crew to help in branding efforts.  Assisted in new product launches and rebranding campaigns.  Conduct competitive analysis for key markets.  Maintained cross-functional partnerships with merchandising and merchandise planning to help support marketing campaigns.  Proofed all advertisements for pricing, copy and product accuracy.          Company Name     September 2005   to   October 2007     Senior Healthcare Sales Recruiter   City  ,   State      Responsible for increasing sales through existing and new clients.  Recruited, screened and managed over 175 healthcare professionals with roles such as RN, LPN, LSW, LISW, STNA and CNA.  Created and executed direct mail campaigns that increased field staff by 20%.  Responsible for generating new business with all types of healthcare facilities.  Responsible for planning, marketing and executing seasonal vaccination clinics.          Education      Franklin University     2005       B.S  :   Marketing Marketing Promotions and Public Relations    City  ,   State      GPA:   Dean's list 2005.    Marketing Marketing Promotions and Public Relations Dean's list 2005.        North Central State College   2003         business data communications    City  ,   State      business data communications        Skills     Digital Media, Digital Marketing, Social Media, E-Mail, Direct Mail, Mobile, Promotions, Branding, Customer Acquisition/Retention, Analytics, Budgeting/Forecasting, Database Marketing, Testing, Customer Segmentation.    "
HEALTHCARE,"         NC AIR GUARD HEALTH SERVICES MANAGER           Career Overview     A Highly Skilled and Attentive individual seeking a position that provides opportunities for professional growth and development.  Extremely motivated individual that will provide prompt, friendly, and professional service at all times. Leadership and Team Building 	       Skill Highlights          * Logical and Analytical Thinking Written and Oral Communication 	* Customer Service Oriented Problem Solving 			* Motivated Self Starter Critical and Creative Thinking 	* Over 4 years Medical technician Background Technology Background  		* Data Processing Functions QUALIFICATIONS Certified Computer Technician     *  Extremely Customer Service Oriented Highly Reliable Technician	       * Flexible work schedule Security Clearance 		       * Technology Background Certified Electronic Health Records Specialist Certified Medical Supply Technician                 Professional Experience         March 2013   to   Current     NC Air Guard Health Services Manager           Salary $38,264.88.  Performs and directs patient management functions.  Interprets communications, directives, and publications.  Coordinates release of information functions.  Prepares health record copies and abstracts.  Coordinates release of information functions.  Prepares, files, safe- guards, transfers, and retires health records.  Maintains patient locator and suspense files.  Prepares, codes, and transmits clinical record cover sheets.  Transcribes daily information onto charts.  Transcribes physicians' orders, and prepares requests for diagnostic tests, consultations, and referrals.  Performs functions to admit, discharge, and transfer patients.  Compiles information and prepares reports, graphs, and charts on bed occupancy, staffing, dental health, medical care from civilian sources, and professional activities.  Prepares and interprets communications, directives, and publications.  Prepares patient-related correspondence and special orders for patient assignment, reassignment, and aeromedical evacuation.  Performs procedures for network referrals.  Provides claims assistance and counseling to beneficiaries.  Performs and manages resource management functions.  Prepares financial statements and subsistence stock records.  Compiles information, subsistence accounting, and prepares statistical reports.  Performs market analysis and business-case analysis.  Coordinates Third Party Collection (TPC) activities and prepares necessary reports.  Assists in manpower surveys and developing manpower standards.  Identifies manpower standard exceptions and deviations.  Screens medical records to gather data for medical audits.  Analyzes workload and cost data necessary to validate manpower requirements and develops adjustments and projections to support clinical or mission changes.             February 2013   to   August 2013     NC Air Guard Computer Technician           38,264.88.  Performs client-level information technology support functions.  Manages hardware and software.  Performs configuration, management, and troubleshooting.  Removes and replaces components and peripherals to restore system operation.  Installs and configures software operating systems and applications.  Provides service to end-users for operation, restoration, and configuration of information systems.  Reports security incidents and executes corrective security procedures.  Performs client-level voice network functions.  Manages hardware and software.  Performs configuration, management to include adds, moves, changes, and troubleshooting.  Plans, schedules, and implements installation and maintenance functions associated with voice systems.  Removes and replaces telephone instruments.  Reports security incidents and executes corrective security procedures.  Performs client-level Personal Wireless Communication Systems (PWCS) functions.  Manages hardware, software, and Controlled Cryptographic Items (CCI).  Performs configuration management and troubleshooting.  Plans, schedules, and implements installation and maintenance functions associated with PWCS.  Removes and replaces components and peripherals to restore system operation.  Reports security incidents and executes corrective security procedures.  Reports spectrum interference incidents.          Company Name   June 2009   to   May 2012      HealthCare Supply Specialist           32,000.  Operates and supervises the base medical equipment management office and non-medical material support.  Validates and coordinates equipment requests.  Monitors expense and investment equipment fund programs.  Ensures in-use equipment asset inventories are accomplished and necessary corrective actions and documentation is taken.  Provides and monitors non-medical supply and equipment support.  Inspects reviews and evaluates medical materiel support.  Conducts periodic internal inspections of medical materiel for compliance with policies, procedures and directives.  Analyzes reports and records and takes necessary corrective action.  Ensures effective support is provided for all customers.  Visits supported activities.  Performs medical materiel functions.  Establishes and ensures timely and efficient management of excess materiel and equipment.  Receives and inspects incoming supplies and equipment.  Applies special handling procedures for controlled medical items, gases, precious metals, dangerous and hazardous materials and refrigerated or frozen materials.  Provides and maintains medical kits and sets.  Delivers supplies and equipment to supported activities.          Education      University of Mount Olive      2014       Bachelors of Science and Business  :   Health Care Management            Skills    accounting, business-case, charts, hardware, configuration management, counseling, client, documentation, financial statements, graphs, information systems, information technology, market analysis, materials, office, Monitors, network, operating systems, peripherals, policies, publications, staffing, telephone, troubleshooting   "
HEALTHCARE,"         OPERATIONS MANAGER       Professional Summary    Excellent time management abilities with sound relationship and building skills.  Able to manage effectively at all levels, strong leadership skills and strong financial/analytical understandings. Developed and managed monthly and yearly budgets Implemented Total Quality Management (TQM) and empowered staff to maximize their growth potentials. Profit/loss statements (graphs) to show supervisors (CEO, President) month to month statements on how each department and/or company was doing, along with recommendations on what should be done to continue or improve on previous months and trends. Managed multiple sites Program development Hire and terminations of all employees Highlights of Accomplishments Increase profits by increasing both billing revenue and productivity of employees. Improve customer satisfaction through education and decreasing scheduling conflicts. Decrease loss revenue through billing department Working with customers and payments Educating customers on their responsibilities to pay Improve employee production Decrease the amount of employee sick time through incentive programs Highly analytical healthcare management professional combining more than   28 years    of work in healthcare with proficiency in financial management, leadership and positive clinical outcomes.      Skills          Budgeting proficiency  Strategic planning capability  Analytical thinker  Quality improvement competency  Promotes positive behavior      Accomplished leader  Independent judgment and decision making            Work History     03/2004   to   02/2008     Operations Manager      Company Name   ‚Äì   City  ,   State      Performed all business responsibilities for the Rehab Department of a Physician group practice.  Program development, business growth, and customer service.  Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.  Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.  Recruited, hired, trained and coached on average of   3    new employees per year.  Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.  Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.  Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.  Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.  Developed and achieved financial and growth goals.  Strategically planned methods to achieve operational goals and targets.  Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.  Reviewed customer survey information to prioritize areas of improvement.  Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.  Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.  Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.  Certified that equipment and supplies were properly maintained for quality patient care and safety.  Identified process improvements in the day-to-day functioning of the department.  Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting.        07/2000   to   02/2004     Healthcare Business Director      Company Name   ‚Äì   City  ,   State      Implemented business plans and growth potential through expanding outreach clinics and outpatient facilities.  Increased awareness of hospital to outlying population through free clinics and community education.  Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.  Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.  Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.  Developed and achieved financial and growth goals.  Strategically planned methods to achieve operational goals and targets.  Introduced, negotiated and implemented new projects to expand scope of engagement.  Identified process improvements in the day-to-day functioning of the department.        03/1993   to   07/2000     Business Director      Company Name   ‚Äì   City  ,   State      Performed business duties to increase revenue through higher patient referrals by means of marketing strategies, decreased debt and increased overall profit so company could re-sell clinic for higher profit.  Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.  Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.  Interpreted and communicated new or revised policies to staff.  Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.  Developed and achieved financial and growth goals.        04/1989   to   02/1993     Business Manager      Company Name   ‚Äì   City  ,   State      Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.  Established and maintained systems that safely met residents' needs.  Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.  Routinely collaborated with department managers to correct problems and improve services.        06/1986   to   02/1989     staff/Business office      Company Name   ‚Äì   City  ,   State      Introduced, negotiated and implemented new projects to expand scope of engagement.  Established standards for selection, promotion and termination of staff.  Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.         Education     1986     Bachelor of Science  :   Business Management/Healthcare     University of South Alabama   -   City  ,   State    Business Management      1984     Associate of Applied Science  :   Human Services     Monroe Community College   -   City  ,   State    Human Services       Accomplishments    Ordained Minister      Skills    business plans, customer service, marketing strategies, profit, Program development      Additional Information      Community/Volunteer Services Board Member: Greece Historical Society     "
HEALTHCARE,"         PATIENT CARE TECHNICIAN         Professional Summary     Proficient and caring Nursing team member offering over 6 years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.       Skills          Patient services  Feeding assistance  Qualified in patient transport  Adaptable  Professional bedside manner  Culturally-competent care  Mobility assistance aptitude  Infection control and aseptic procedures  Documenting behaviors      Patient assessments  Conducting intakes  Data entry  Measuring bodily fluids  Direct patient care  Inpatient care  Patient privacy  Charting and clinical documentation  Recording vital signs            Work History      Patient Care Technician  ,     03/2015   to   Current     Company Name   ‚Äì   City  ,   State      Under the direction of the Nurse Manager, or designee, the Patient Care Technician assists the work of the Registered Nurse to meet the needs of patients in order to provide safe, quality care  Implements progressive mobility guidelines. Ambulating, turning and repositioning patients. Uses patient handling equipment in the tasks of lifting, transferring, repositioning and transporting patients. may also transport patients within the medical center and deliver and pick up specimens and prescriptions  Assisting with activities of daily living, including but not limited to: feeding, bathing, toileting, providing water, answering the phone, and oral care. Patient monitoring: obtaining, recording and reporting vital signs, weights, and measuring and recording inputs/outputs.           Certified Nursing Assistant  ,     05/2014   to   02/2015     Company Name   ‚Äì   City  ,   State      Helped patients effectively manage routine bathing, grooming and other hygiene needs  Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices  Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support  Participated in fun activities, including bingo and music with patients each day to boost mood, improve overall memory and provide light entertainment  Cared for average of 7 patients per pm shift in the facility, delivering high-quality, efficient support to meet all needs         Private Duty Home Healthcare Aide  ,     01/2013   to   11/2013     Company Name   ‚Äì   City  ,   State      Cooked meals and assisted patients with eating tasks to support healthy nutrition  Provided assistance in daily living activities by dressing, grooming, bathing and toileting patient  Managed large range of services including pet care, phone screening and shopping  Performed household tasks such as laundry, dusting, washing dishes and vacuuming  Accompanied clients to medical appointments         Retail Associate  ,     12/2009   to   01/2011     Company Name   ‚Äì   City  ,   State      Organized store merchandise racks and displays to promote and maintain visually appealing environments  Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction  Skilled using cash register including processing sales discounts and refunds  Greeted customers, helped locate merchandise and suggested suitable options         Education      High School Diploma        Armijo High School   -   City  ,   State           Some College (No Degree)  :   Criminal Justice And Nursing      Solano Community College   -   City  ,   State           Certifcate   :   Medical Assisting  ,   2011     Boston Reed   -   City             Skills      Patient services  Feeding assistance  Qualified in patient transport  Adaptable  Professional bedside manner  Culturally-competent care  Mobility assistance aptitude  Infection control and aseptic procedures  Documenting behaviors    Patient assessments  Conducting intakes  Data entry  Measuring bodily fluids  Direct patient care  Inpatient care  Patient privacy  Charting and clinical documentation  Recording vital signs        Work History      Patient Care Technician  ,   03/2015   to   Current     Company Name   ‚Äì   City  ,   State      Under the direction of the Nurse Manager, or designee, the Patient Care Technician assists the work of the Registered Nurse to meet the needs of patients in order to provide safe, quality care  Implements progressive mobility guidelines. Ambulating, turning and repositioning patients. Uses patient handling equipment in the tasks of lifting, transferring, repositioning and transporting patients. may also transport patients within the medical center and deliver and pick up specimens and prescriptions  Assisting with activities of daily living, including but not limited to: feeding, bathing, toileting, providing water, answering the phone, and oral care. Patient monitoring: obtaining, recording and reporting vital signs, weights, and measuring and recording inputs/outputs.           Certified Nursing Assistant  ,   05/2014   to   02/2015     Company Name   ‚Äì   City  ,   State      Helped patients effectively manage routine bathing, grooming and other hygiene needs  Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices  Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support  Participated in fun activities, including bingo and music with patients each day to boost mood, improve overall memory and provide light entertainment  Cared for average of 7 patients per pm shift in the facility, delivering high-quality, efficient support to meet all needs         Private Duty Home Healthcare Aide  ,   01/2013   to   11/2013     Company Name   ‚Äì   City  ,   State      Cooked meals and assisted patients with eating tasks to support healthy nutrition  Provided assistance in daily living activities by dressing, grooming, bathing and toileting patient  Managed large range of services including pet care, phone screening and shopping  Performed household tasks such as laundry, dusting, washing dishes and vacuuming  Accompanied clients to medical appointments         Retail Associate  ,   12/2009   to   01/2011     Company Name   ‚Äì   City  ,   State      Organized store merchandise racks and displays to promote and maintain visually appealing environments  Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction  Skilled using cash register including processing sales discounts and refunds  Greeted customers, helped locate merchandise and suggested suitable options      "
HEALTHCARE,"         REGIONAL RECRUITER       Summary    Motivated program management professional, a problem-solver and decision maker; specialized in team leadership, resource
coordination and customer service, who seeks to re-enter the workforce with both feet.      Highlights          Professional caregiver              Extremely organized     Program development              Conflict resolutionDecision-making ability  Team liaison   Process improvements      Strong written and verbal communication skills     Culturally-sensitive     MS Office     Business correspondence     Project coordination¬†            Accomplishments    Hands-on Human Resources Coordinator with proven international/domestic operational, strategic, change management, and compensation management background. Skilled in organizational reviews, talent management, staffing, recruiting, expatriate management, managing diversity, and advising and influencing executive leadership on organizational issues that have a major business impact. Successfully posted, recruited, interviewed, and hired hundreds of personnel for British government postings across the world.      Experience      Regional Recruiter   10/2016   to   Current     Company Name   City  ,   State       Carry out the full life-cycle recruitment process for a wide range of positions to include posting, sourcing, reviewing resumes and screening candidates, making offers, and following up  Manage relationships with Posts delivering effective communication that supports the completion of recruitment activities and tasks  Handle administrative related tasks including corresponding with hiring managers and candidates, record retention for recruitments; maintaining applicant tracking system activities related to open and closing of requisitions, entering complete and accurate data for reporting, and other relevant tasks  Constantly evaluating area for process efficiency and identifying areas for development in guidance and reporting feedback from customers to senior managers  Ensure the recruitments are effectively meeting the business needs and completed following appropriate procedures while meeting response time defined in the Service Level Agreements   Partner with Hiring Managers to have a thorough understanding of the vacancy and the actions and customisations required to have a successful recruitment campaign  Work with line managers to post open positions internally and externally, and coordinate candidate process up to and including on-boarding  Perform other related duties as required and assigned.¬†           Healthcare and Education Coordinator   08/2012   to   01/2014     Company Name   City         Principal point of contact for all healthcare and education queries for citizens and military of the United Kingdom serving across the USA.  Enrolled British employees and families in medical, dental and prescription benefits plans, and terminated plans at the conclusion of employment or duty.  Ensured military and United Kingdom based citizen's healthcare and education claims are checked and authorized for payment, adjusting as necessary, and negotiated discounts with providers when appropriate.  Conducted scheduled healthcare and education reviews and updates of British Defense Staff, created action plans for development, and submitted to the Healthcare and Education Manager for final approval.  Precisely completed appropriate claims paperwork, documentation and system entry.  Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.  Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.          Oracle Administration Officer   05/2010   to   09/2011     Company Name   City         Security Clearance obtained March, 2011.  Responsible for the financial administration of the British Defense Staff Provided support to the Resource Manager (DI) with primary focus on Oracle 11i functional system and administration tasks Controlled accounting periods and monthly maintenance of currency exchange rates Responsible for the compilation and upload of all payment spreadsheets generated by human resources.  Oversaw all travel, medical, and personal claims; ensured Foreign Service compliance and provided swift reimbursements.          Lead Pre-Kindergarten Teacher   10/2009   to   05/2010     Company Name   City  ,   State       Devised and implemented lesson plans for twenty-eight four and five-year old children, based on distinctive cognitive guidelines set by the state and the institution.  Interacted and updated parents daily on the various advancements of their children in handwriting, fine motor and large motor development, Spanish language and ASL skill development, and their knowledge on new music, art history, and computer skills.  Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans.  Addressed behavioral and learning issues with parents and daycare management.  Fostered reasoning and problemsolving through active exploration games and activities.  Monitored students' educational progress with individual charts and files.  Gave one-on-one attention to children while maintaining overall focus on the entire group.          Education      Bachelor of Arts  :   Sociology   May 2008       University of Maryland   City  ,   State        Major in Sociology, Minor in Psychology   3.6 GPA  Nursing school prerequisites : Anatomy and Physiology I and II, Anatomy and Physiology Lab I and II, Microbiology         Associate of Science  :   Nursing   2018       Baltimore County Community College   City  ,   State       Registered Nursing Program, Spring of 2017        Languages    Conversational Spanish speaking, Intermediate reading and writing.¬†      Skills     People skills: Strong interpersonal skills, enthusiastic people person, advanced problem-solving, great organizational skills, advanced time management capabilities. Quick learner, skilled in ORACLE and WCN databases, knowledge of international business practices and government structure. Official-sensitive security clearance obtained October, 2016.    "
HEALTHCARE,"         DINING SERVICES COORDINATOR       Professional Summary     I have worked in fine dining, in hotels, for more than half of my career, and I also have experience in the hospitalsetting. I have been in the elderly care field for the last 20 years. I have menu creativity, and I can work a smallbudget or a large one. I don't believe in waste, therefore I will use leftovers to create wonderful soups sauces and salads.  Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste.       Skills          Team leadership  Budgeting and finance  Self-motivated  Strong verbal communication  Staff development  Employee training and development  Fine-dining expertise  Ordering and invoicing  CPR certification  Committed team player      Process implementation  Institutional and batch cooking  Beautiful presentation of food  Strong attention to safe food handling procedures  Effective planner  Food presentation talent  ServSafe Certification  Outgoing and energetic  Training personnel            Work History      Dining Services Coordinator       07/2016 to CurrentBrookdale Hampton CoveHampton Cove, AlabamaExpertly estimating purchasing needs and buying through approved suppliers.  Systematically tasted and smelledall prepared dishes, and observed color, texture and garnishes.  Effectively managed and assisted kitchen staff inproducing food for banquets, catered events and member dining areas.  Consistently kept a clean and safeenvironment by adhering to all federal, state and local sanitation and safety requirements.  Consistently kept aclean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.  Followedproper food handling methods and maintained correct temperature of all food products.  Managed employees,performed all in services, cooked and coordinated with the registered dietitian, to comply with state regulations.  Cleaned and washed dishes, executed special dinners, and holiday events.  Stayed in budget and ordered allsupplies and food for housekeeping, nurses, and kitchen staff.         Dining Services Coordinator     07/2016   to   Current      Company Name   ‚Äì   City  ,   State      07/2016 to CurrentBrookdale Hampton CoveHampton Cove, AlabamaExpertly estimating purchasing needs and buying through approved suppliers.  Systematically tasted and smelledall prepared dishes, and observed color, texture and garnishes.  Effectively managed and assisted kitchen staff inproducing food for banquets, catered events and member dining areas.  Consistently kept a clean and safeenvironment by adhering to all federal, state and local sanitation and safety requirements.  Consistently kept aclean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.  Followedproper food handling methods and maintained correct temperature of all food products.  Managed employees,performed all in services, cooked and coordinated with the registered dietitian, to comply with state regulations.  Cleaned and washed dishes, executed special dinners, and holiday events.  Stayed in budget and ordered allsupplies and food for housekeeping, nurses, and kitchen staff.         Healthcare Kitchen Manager     10/2011   to   01/2015      Company Name          AlabamaEstablished and maintained open, collaborative relationships with the kitchen team.  Collaborated closely with theFood and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.Collaborated extensively with interdisciplinary care team to meet the nutritional needs of each resident.Established healthful and therapeutic meal plans and menus.  Coordinated nutrition care with other members ofthe health care team and delegated responsibilities.         Dining Services Director     07/2007   to   10/2011      Company Name   ‚Äì   City  ,   State      Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.         Skills     Communication, training, empowering, budget control, ¬†transforming leftovers into soups salads and delicious meals. ¬†Development of a stable staff, and happy residents. ¬†Able to generate all aspects of state regulations, Records and logs kept up to date. ¬†Family Functions and special events ¬†are especially fun and happy. ¬†Professional and caring. ¬†Able to adapt to any circumstance and cook to perfection.       Education      Bachelor of Science  :   Human Resources Management     1998     Faulkner UniversityMontgomery    -
                            State       Human Resources Management Activities and Honors
Certified in Serve Safe Management, and ongoing classes through the company  understanding the agingindividual.  These classes are for aging with dementia, as well as any other problems that the aging person mayhave.  Although the classes are within the organization, They are very insightful, and informative.  Therefore I amable to understand and comply with residents needs as well as pleasuresfor their favorite foods.  I have justcompleted  my certification through online courses for substance abuse counseling.  I believe the more you knowthe more you can help someone else.    "
HEALTHCARE,"         EMERGENCY ROOM ADMITTING SPECIALIST/QUALITY ASSURANCE       Summary    Driven, highly dedicated to my job and duties (Quality Assurance). I am an active listener, excellent problem solver and Speak,write and read Spanish fluently. ¬†Very professional and articulate. Strongly motivated, and have excellent customer service skills. Fast leaner and excel in building dynamic teams in an effort to achieve a goal for continual improvement.      Accomplishments     Master's in Social Work Spring 2016 University of Utah  Bachelor's in Social Work Summer 2007 California State University of Los Angeles       Experience      Emergency Room Admitting Specialist/Quality Assurance     Sep 2014   to   Current      Company Name   Ôºç   City  ,   State     Arrange efficient and orderly admission of patients.  Insures that patient information is collected and that patients are aware of hospital policies and procedures.  Interview incoming patient or representative and enter information required for admission into computer database.  Collect co-pays and deductibles from patients.  Distribute appropriate information to ancillary departments.  Cross trained in other areas and perform any other duties as assigned (OP and IP).         HealthCare Rep     Oct 2009   to   Aug 2014      Company Name   Ôºç   City  ,   State     Interviewing clients in a hospital setting and/or home visits to assist them in obtaining maximum benefit coverage.  Completing applications for state and federal program, reviewing medical records and taking all actions necessary to expedite benefit approval.  Maintain ongoing communications with government agencies regarding the status of claims.  Provide updates and assistance to hospital personnel and other staff as needed.  Knowledge of federal and state programs to benefit coverage for the client.  Understanding of and ability to apply the medical definition of disability as it relates to body systems and to functions of daily living.  Ability to read and apply the information contained in medical records and prioritize.  Identify missing evidence and follow through to completion.  Assists callers in resolving account issues by identifying and taking appropriate actions including completing required forms to support application process.  Effectively educate and answer inquiries from patients and family representatives regarding application process and statuses.  i.e. approval notices, denials and reapplications).  Assists clients with scheduling appointments and reminding of appointments, as needed.  Maintain ongoing communication with other internal Resolve Application co-workers to obtain information and/or provide updates regarding claim status.  Diligently follow-up with institutions/businesses resolving issues ultimately affecting application approval.  Able to identify appropriate escalation points as well as working with the escalation Team Leader to resolve issues, lastly, review outgoing client material for accuracy prior to submittal.         Developmentalist/Caregiver     Jul 2009   to   Oct 2009      Company Name   Ôºç   City  ,   State     Provide direct care and training for developmentally disabled and/or mentally retarded (DD/MR), ambulatory and non-ambulatory individuals at the Utah State Developmental Center.  Properly manage aggressive, self-abusive, and non-compliant individuals.  Implement and follow prescribed behavioral programs.  Transfer individuals correctly.  Perform direct care services to include: bathing, showering, dressing, toileting or changing incontinent briefs (diapering), oral hygiene, feeding.  Responsible for implementing and evaluating active treatment programs for the individuals, duties also include, but are not limited to: observing, monitoring, and reporting patient behavior.  Participating in and supervising patient activities.  Teaching daily living skills.  Intervening in crisis situations; assists in maintaining a therapeutic, safe, and secure environment.         Mental Health Worker II     Jan 2008   to   Mar 2009      Company Name   Ôºç   City  ,   State     Update and maintain client charts with medical services.  Meet with treatment team (psychiatrist, MFT's and Psychologists) to discuss clients treatment plan.  Facilitate STEP group for clients parents.  Facilitate Anger Management groups for Clients.  Coordinate client services with local agencies.  Provide rehab services to medication only clients 1x/month.  Provide interpretations to Spanish as needed to facilitate access to services.  Home-visits.  Parent and family support.  Intense Case management.  Attend clinic meetings.  Participate as a tx team member.  Facilitated daily groups for the Intense outpatient and inpatient program clients.         Education      Master  ,   Social Work   Spring 2016     University of Utah College of Social Work         Social Work       Bachelors     Summer 2007     California State University   Ôºç   City       in the Art of Social Work       Languages    Bilingual, Speak, Read and Write English and Spanish Fluently.      Skills    Bilingual,
Speak, Read and Write English and Spanish Fluently.

Advanced
in Word, Microsoft, explorer, lotus, and outlook, MIDAs,

¬†Proficient in excel.

CPR
certified. Excellent customer service, critical thinker and problem solver   "
HEALTHCARE,"         STAFFING COORDINATOR       Professional Summary    An energetic staffing professional seeking challenging experiences in Talent Acquisition and Talent Management. Solid communication, interpersonal, and organizational skills. Experience in working with upper management and executives to coordinate meetings, travel arrangements and onboarding of new employees.      Skill Highlights          Event Coordination   Microsoft Word, Excel, Power Point, Outlook, SharePoint   BrassRing and Taleo Candidate tracking systems      Training and experience in Infovision II, Retail Link, and Spectra
databases; used to analyze sales numbers and performance, and create
progressive goals for upcoming months.             Professional Experience     07/2015   to   Current     Staffing Coordinator    Company Name   Ôºç   City  ,   State      Partner with US Staffing Representatives by scheduling interviews for candidates located in the US and abroad.  Coordinated travel arrangements for domestic candidates while maintaining HR data through Taleo (BaxTalent) Systems.  Responsible for processing reports on a weekly basis within Taleo. Also responsible for Source of Hire and Candidate Slate reporting.   Formed relationships with hiring managers, administrative assistants, and staffing agencies to ensure a smooth and consistent scheduling outcome. Developed relationships with mid to upper level managers and executives.  Aid hiring managers within the Research and Development, Regulatory, Sales, Quality, IT, Manufacturing, Marketing, Legal, HR, and Finance areas.  Point of contact for all Candidate Travel Questions.  Processed invoices and special payment requests for traveling candidates and tracked the progress to completion.  Assisted with Onboarding of New Hires. Helped maintain data, processed Background checks and I9s. Processed Employee Referral and Hiring Bonus exceptions for Pay Roll.    Facilitated New Hire Orientation with Talent Management and Business HR colleagues. Ensured New Hires to Baxalta, now Shire had a pleasant, smooth, and informational orientation experience.  Aided with the onboarding of new employees to the staffing coordinator team by providing training on all of our processes.  Proactive in pursuing Networking and Business Acumen activities to further my knowledge and experience at Baxalta, now Shire and the healthcare industry.  Leader of a Workstream dedicated to creating a SharePoint for all information regarding Interview Coordination across multiple sites around North America.         04/2013   to   06/2015     Staffing Coordinator    Company Name   Ôºç   City  ,   State      Partner with US Medical Products and BioScience Staffing Representatives by scheduling interviews for candidates located in the US and abroad.  Coordinated travel arrangements for domestic candidates while maintaining HR data through BrassRing and Taleo (BaxTalent) Systems.  Formed relationships with hiring managers, administrative assistants, and staffing agencies to ensure a smooth and consistent scheduling outcome.  Developed relationships with mid to upper level managers and executives.  Aid hiring managers within the Research and Development, Regulatory, Sales, Quality, IT, Manufacturing, Marketing, Legal, HR, and Finance areas within the Medical Products and BioScience Businesses of Baxter Healthcare.  Developed a process used to process last minute travel requests from Staffing Representatives.  Processed invoices and special payment requests for traveling candidates and tracked the progress to completion.  Assisted with maintaining new hire paper work, data entry, and audits of their files to make sure all information has been provided for compliance purposes.  Facilitated New Hire Orientation with Staffing and Business HR colleagues. Ensured New Hires to Baxter had a pleasant, smooth, and informational orientation experience.  Aided with the onboarding of new employees to the staffing coordinator team by providing training on all of our processes.  Work with Excel to create reports for Staffing Representatives and Business HR in Medical Products and BioScience organizations to track Open Job Requisitions in BrassRing and Taleo (BaxTalent) systems.  Proactive in pursuing Networking and Business Acumen activities to further my knowledge and experience at Baxter and the healthcare industry.         06/2012   to   03/2013     Staffing Coordinator Contractor on Assignment at Baxter Healthcare    Company Name   Ôºç   City  ,   State      Partner with US Medical Products and BioScience recruiters by
scheduling interviews for candidates located in the US and abroad and
travel arrangements for domestic candidates while maintaining HR data
through BrassRing.  Formed relationships with hiring managers and administrative assistants to ensure a smooth and consistent scheduling outcome.Developed relationships with mid to upper level managers and executives.  Aid
 hiring managers within the Research and Development, Regulatory, Sales,
 Quality, and Marketing areas within the Medical Products and BioScience
 Businesses of Baxter.  Processed invoices and special payment requests for traveling candidates and tracked the progress to completion.  Assisted
 with maintaining new hire paper work, data entry, and audits of their
files to make sure all information has been provided for compliance
purposes.  Work with Excel to create reports for Directors of HR
in BioScience to aid in understanding the number of open positions the
recruiters were working to fill.         08/2007   to   04/2012     Department Supervisor    Company Name   Ôºç   City  ,   State

Supervisor of the Women's Accessories
     department. Responsible for the merchandising and sales of the department.Also responsible for overseeing the on-boarding, training, and performance
     of the new and current associates that work in the department.   Other department experiences were: Home
     Department supervisor which included overseeing the commissioned sales
     Window Department, Shoes Department, Children's Department, and Women's
     Department.   Key carrying supervisor that was also tasked
     with securing the store at night and opening the store in the morning and
     managing the associates to open and close the store at the same time. ¬†  Handled many customer service issues that
     were resolved to the satisfaction of the customers involved.

  Successfully completed the Manager in Training
program for Sales Managers and above.           Education and Training     May 2007     Bachelor of Arts  :   International Business    John Brown University   Ôºç   City  ,   State      International Business        Community Service    Junior Achievement Company Program			       November 2013-May 2014
Volunteered to help mentor students at Round Lake High School in the
Company program for Junior Achievement. We were the first group of
Baxter Employees to work with this program through JA. Helped to answer
questions as students created a business that they launched to sell
products to their school and their community. Led several classes where
we had to go over specific information for creating their business plan
and operating their business per the guidelines that were set forth by
Junior Achievement.      Interests    Kayaking, Swimming, Singing in Choirs at Church and in the Community      Languages     Intermediate in Spanish   Beginner in Japanese and French       Skills    Administrative, Customer Service, Data Entry, Event Coordination, Merchandising,¬† Networking,¬† Reporting, Scheduling, Travel Arrangements      Additional Information     Founding Executive Board member of Baxalta's Business Resource Group, Early Career Professionals. Leader of the Recruitment and Retention Workstream. Analyzed Data surrounding Demographics of Milennial Population at Baxalta. Lead the Leadership Spotlight series where we coordinated one hour slots with senior leaders to give our group members a chance to interact on a more intimate level with senior leadership.     "
HEALTHCARE,"         SR. PROJECT MANAGER       Profile     Information Technology Professional with a diverse background and 10+ years of progressive experience as an: experienced IT professional consistently delivering exceptional vendor solutions, third party development resources, project resources and program management results. Proven track record and experience with multiple large full-scale, full life cycle implementations, managing both functional and technical teams while provide operations and maintenance support in achieving corporate goals       Core Qualifications          Web content management  Business case development  Leading execution and delivery  Vendor management  Contract negotiations  Product Roadmaps  Financial management  Sustainable applications management  Internal and External Communication        Strong analytical skills  Cross-tier components implementation  Project management  Information security  Document management  Testing  Excellent problem solving skills  Content management systems            Technical Skills        Skills    Experience    Total Years    Last Used    Windows, VMWare, SQL, Mobile Development                      Professional Experience      Sr. Project Manager   08/2012   to   Current     Company Name   City  ,   State       Responsible for software lifecycle in the Cloud Realization group Manages multiple projects that involve planning, development of business and technical requirements, testing, deployment, and operational support of new products and features for AT&T's Cloud Services Leads cross-functional project team meetings, coordinates resources, facilitates communication with stakeholders, and drives project tasks, issues, and action items to completion or resolution Develops and manages detailed project documentation including project timelines, leadership status reports and presentations, issues logs, and meeting minutes Consults directly with clients on business goals, tools, strategy and best practices for software development Participate in consulting engagements with vendors (SOW, RFPs).  Responsible for project discovery and planning all aspects of AT&T Cloud environment project budgets and financials Responsible for all aspects of pre-production lab planning, testing, deployment, and scheduling for AT&T Cloud Services projects.  Manage all internal and external communications to project team members on project scope.  Improved efficiency and process with change management, reducing network latency issues and providing increase response time to identify and fix network errors.  Create detailed MS Project plans for project releases to tracked and meet release timeline objectives are met and avoid unplanned risks.  Provide advice and guidance in implementing IT security policies and procedures in the development and operations of network systems, telecommunication systems, wireless (Wi-Fi) integration and security, personal computing, video-conferencing, infrastructure software and server support Create onboard processes for internal and external vendor management system Provide leadership and formulated action plans to detail roles and set clear expectations among stakeholders.  Maintain SharePoint and Wiki sites with detailed project documentation.          Healthcare Training NCO   05/2010   to   Current     Company Name   City  ,   State       Georgia army national guard Healthcare Training Non-Commissioned Officer (NCO)/68W Ensure all clinical procedures; such as physical exams, immunizations, triage, IV therapy, collection and preparation of lab samples for analysis are executed according to federal guidelines.  Provide case management for injured soldiers Train and mentor soldiers to administer first-aid treatment and life-support care to sick or injured persons in pre-hospital setting, for 78 Troop Command, according to HIPPA guidelines.  NREMT-B certified # E2043432 BLS Instructor certified #08130190094.          Implementation Engineering Manager    Company Name   City  ,   State       Managed 3G Engineering teams schedules and implementation of cell tower upgrades and downgrades, along with assisting in LTE projects in Atlanta metro area.  Managed changes to scope and priority and evaluating impacts to project timelines due to unplanned changes Formulated action plans to address unforeseen delays to minimize the impact to project completion Provided leadership to project team members to ensure role clarity and expectations Developed project documentation including timelines, project meeting minutes, escalation and jeopardy notifications, and action items.  Project execution: coordination of all activities, schedule with appropriate engineering work groups, provide regular updates using proper tools for internal and external project stakeholders.          Project Manager III   10/2011   to   04/2012     Company Name   City  ,   State       Accountable for planning and managing Network Infrastructure projects in support of GE Technical Services Group (TSG Group).  Managed internal workgroups and resource allocations to ensure that project budgets averaging 4Mil+, risks and scope remained consistent.  Responsible for network integration of sites acquired by GE; bringing sites up to GE standards - led up to 14 multiple PMO projects simultaneously and globally (Americas, UK, Algeria) managing resource labor/tasks, collaborating with Procurement/Sourcing to make purchases, keeping schedules/timelines, mediating project issues/risks Drove $1mil+ technical refresh project for the Nuclear business division - switches, routers, able/wiring, APs - project was used to define process for future tech refreshes Led multiple parallel tracks in transformative initiatives that include development and deployment of technical solutions - LAN, WAN, VLAN, WLAN, Juniper Firewalls, Cisco devices, Cisco Tandberg TelePresence, VoIP and working with local electrical companies (LEC) to install IP circuits Led firewall implementation; project consisted of analyzing network traffic and implementing lockdown policy to improve network security Day to day management and oversight of implementation and execution efforts for all TSG managed global infrastructures including - project planning, developing requirements, documentation, scheduling, communication, issue resolution and overall leadership of the engineers implementing the various tasks involved with bringing new global applications into GE's global infrastructures in the U.S., Asia/Pacific, and Europe/Middle East.  Collaborated on 3rd party vendor installations for video network implementations Performed business analysis duties to gather preliminary requirements to work toward project-end solution Network & RCDD Engineers and Project Team.          IT Project Manager   05/2000   to   12/2009     Company Name   City  ,   State       Managed all aspects of infrastructure/network project management needs for client base  Oversaw 15+ IT projects with circuit and hardware installation.  Acted as a liaison between both internal and external clients, and technical staff such as access delivery, provisioning and equipment vendors Eliminate duplication and simplify processes and created escalation path to eliminate/reduce delays.  Tracked all milestones associated with project lifecycle, from pre-sales RFP advisement to post-sales turn-up scheduling and first invoice billing.  Managed all data and wireless products, VoIP, Sprintlink Frame Relay, Frame Relay, Dedicated IP services, DSL, 3G and 4G products Managed all voice services such as knowledge of T1, T3, DSL, X.25, SIP trucking and Frame Relay services.  Escalated when needed to iLEC and CLEC providers to ensure timely local loop delivery.          Education      Master of Business Administration     2017       WALDEN UNIVERSITY   City  ,   State               Project Management Certificate Course     2011       Clayton State University   City  ,   State               Bachelor of Business Administration  :   International Business Marketing   2004       American American Intercontinental University   City  ,   State        International Business Marketing         Skills     LTE, Cell Tower, LAN/WAN, Ethernet, 4G, VMware, NetApp, F5, 3G, advisement, APs, army, billing, budgets, business analysis, Business case, case management, change management, Cisco, hardware installation, network systems, consulting, Contract negotiations, client, clients, delivery, documentation, DSL, Compliance, Financial management, Firewalls, firewall, first-aid, Frame Relay, Product life cycle, SDLC full life cycle, functional, HIPPA, immunizations, Information Technology, Instructor, IP, LAN, leadership, life-support, managing, meetings, mentor, access, MS Project, SharePoint, network integration, network security, Network, policies, presentations, processes, Procurement, program management, Project Management, project planning, RFP, routers, sales, scheduling, software development, strategy, switches, T1, telecommunication, therapy, triage, upgrades, Vendor management, video, video-conferencing, Visio, VoIP, WAN, wiring, X.25,     "
HEALTHCARE,"         CASHIER       Summary     3 years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment. Excellent communicator with a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments. Hardworking with background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge. Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly. Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team.        Highlights          Excellent communication skills and rapid and precise customer service skills  Self-motivated   Quick learner  Strong verbal communication  Organized multi-tasker  Team leadership  Friendly and helpful  Proficient in cash management.       Valid OH driver's license  Local/state health laws knowledge  Late-night shift availability  Credit card processing  Carbonated beverage dispenser cleaning and Multi-line phone talent          maintenance  Healthy meal preparation  Fast and efficient service worker  Patient-focused care  CPR certification.             Accomplishments     Employee of the Month at Taco Bell       Experience      Cashier     Dec 2014   to   Dec 2014      Company Name   Ôºç   City  ,   State     Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.  Worked as a team member performing cashier duties, product assistance and cleaning.  Expressed appreciation and invited customers to return to the store.  Managed quality communication, customer support and product representation for each client.  Assisted customers with store and product complaints.  Guaranteed positive customer experiences and resolved all customer complaints.  Processed and issued money orders for customers.  Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.  Organized the store by returning all merchandise to its proper place.         Certified Home Healthcare Aide     Feb 2014   to   Sep 2014      Company Name   Ôºç   City  ,   State     Provided patient education.  Treated patients with strokes.  Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.  Assisted patients with daily functions.  Delivered in-home care to disabled children and adults.  Ensured safety and well-being of patients.  Transported patients to and from different departments.  Assisted patients with bathing, dressing, hygiene and grooming.  Completed all daily living tasks to enhance the quality of life of elderly patients.  Engaged patients with games, crafts, cooking, music, reading and other activities.         Deli/Bakery Clerk     Mar 2013   to   Jan 2014      Company Name   Ôºç   City  ,   State     Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.  Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.  Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.  Decorated and merchandised quality bakery goods.  Ordered and received bakery products and supplies.  Properly wrapped, boxed, and weighed bakery department products.  Practiced safe food handling procedures at all times.  Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.  Greeted customers entering the store to ascertain what each customer wanted or needed.  Described product to customers and accurately explained details and care of merchandise.  Politely assisted customers in person and via telephone.  Answered product questions with up-to-date knowledge of sales and store promotions.  Bagged, boxed or gift-wrapped sold merchandise per customer's request.  Assisted customers with food selection, inquiries and order customization requests.         Crew Trainer     Sep 2012   to   Mar 2013      Company Name   Ôºç   City  ,   State     Greeted customers entering the store to ascertain what each customer wanted or needed.  Described product to customers and accurately explained details and care of merchandise.  Earned management trust by serving as key holder, responsibly opening and closing store.  Politely assisted customers in person and via telephone.  Bagged, boxed or gift-wrapped sold merchandise per customer's request.  Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.  Maintained cleanliness and presentation of stock room and production floor.  Consistently provided friendly guest service and heartfelt hospitality.  Demonstrated integrity and honesty while interacting with guests, team members and managers.  Operated the drive-through window and sales register quickly and efficiently.  Greeted customers and provided excellent customer service.  Pleasantly and courteously interacted with customers.  Maintained high standards of customer service during high-volume, fast-paced operations.  Prepared fountain drinks and ice cream items.  Prepared all food orders within a 2-3 minute time frame.  Assembled food orders while maintaining appropriate portion control.  Verified that prepared food met all standards for quality and quantity.         Crew Member     Mar 2012   to   Aug 2012      Company Name   Ôºç   City  ,   State     Consistently provided friendly guest service and heartfelt hospitality.  Promptly and empathetically handled guest concerns and complaints.  Demonstrated integrity and honesty while interacting with guests, team members and managers.  Operated the drive-through window and sales register quickly and efficiently.  Greeted customers and provided excellent customer service.  Pleasantly and courteously interacted with customers.  Maintained high standards of customer service during high-volume, fast-paced operations.  Prepared fountain drinks and ice cream items.  Handled currency and credit transactions quickly and accurately.  Followed food safety procedures according to company policies and health and sanitation regulations.  Strictly followed all cash, security, inventory and labor policies and procedures.  Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.  Reported to all shifts wearing a neat, clean and unwrinkled uniform.  Reported to each shift on time and ready to work.  Performed all position responsibilities accurately and in a timely manner.         Education      High School Diploma     2012     Trimble High School   Ôºç   City  ,   State  ,   Athens          Associate of Science  ,   Health and Wellness    Washington State Community College   Ôºç   City  ,   State  ,   Washington          Skills     Excellent Customer Service.  Certified in CPR and First Aide.  Fast learning and working skills.    "
HEALTHCARE,"         HOSPITAL & PHYSICIAN BILLING SPECIALIST           Professional Summary     HIGHLY-ORGANIZED PROFESSIONAL WHO EXCELS AT ASSISTING HEALTHCARE PROVIDERS WITH BILLING MANAGEMENT & CODING SUPPORT. WELL-ROUNDED TEAM PLAYER WITH A STRONG TRACK RECORD OF WORKING IN COLLABORATIVE ENVIRONMENTS, AND DRIVING BOTTOM LINE GROWTH THROUGH REDUCING OUTSTANDING RECEIVABLES. EXCELLENT COMMUNICATOR AND FREELANCE HEALTHCARE MARKETING CONSULTANT WHO EXCELS AT ESTABLISHING A RAPPORT WITH CLIENTS FROM DIVERSE BACKGROUNDS. PROBLEM SOLVER WHO EXERCISES CRITICAL THINKING, AND PERFORMS WORK AHEAD OF SCHEDULE. SEEKS TO TRANSITION INTO A MANAGEMENT ROLE WITH A PHYSICIAN'S OFFICE THAT WILL UTILIZE THE TALENTS/SKILLS OF AN EXPERIENCED MEDICAL BILLING SPECIALIST, AND ASPIRING OFFICE MANAGER.       Licenses          Skill Highlights          Collections & Receivables  Patient Advocacy   ICD-9 & ICD-10 Standards  Medical Billing & Coding   Administrative Support   Electronic Medical Records   Insurance Verification   Marketing & Design   HIPPA Compliance   FACS  Athena  Centricity  Medical Manager  MediTech  MediSoft  TruCode  NueMD   Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint) ‚óè QuickBooks    Knowledge of HMOs, Medicare and Medi-Cal  Medical Manager Software  Managed care contract knowledge  Electronic Medical Record (EMR) software  ICD-9 coding  Trained in ASC Coding  CPT and HCPCS coding  Internal medicine billing  HHM and Medisoft billing systems  HIPAA compliance  Medical billing software  Strong planning skills  Technical expertise  Patient-focused care  Strong work ethic  Team player with positive attitude  Deadline-driven  Good written communication  Exercises good judgment              Professional Experience      Hospital & Physician Billing Specialist    December 2013   to   Current     Company Name   Ôºç   City  ,   State      Responsible for managing and resolving insurance denials for medical, Workers Compensation and Personal Injury claims. Works with a team of Billing Specialists to interact with major insurance carriers, as well as government payers, including Medicare. Accountable for ensuring all new insurance claims are filed in a timely manner to prevent future reimbursement issues.   Key Achievements & Bottom Line Growth  Reduced receivables for a major North Carolina medical center from $4M to $520K in an 8-month period by reversing denials for patients via the insurance firms' appeal process, and by providing documentation confirming procedures were necessary  Created and implemented new processes to facilitate the timely filing of new insurance claims          Healthcare Marketing Consultant / Freelancer    January 2009   to   Current     Company Name   Ôºç   City  ,   State     Provides ongoing marketing support to Scripps Memorial Hospital and Scripps Mercy Hospital in San Diego. Assists with projects including graphic design, marketing materials, industry trade shows, and implementing marketing to promote fundraising events.         Physician Billing Specialist    March 2012   to   January 2013     Company Name   Ôºç   City  ,   State      Served in a frontline role, and was tasked with managing 40 accounts on a daily basis as well as assisting with medical billing and collections software. Provided daily updates to physicians' office managers on the Athena billing software packages via teleconference.   Key Achievements & Bottom Line Growth  Slashed accounts receivables for 40 Florida-based member physician offices from $6M to $2M in a 10-month period  Consulted with senior management to expand Unified Physician Management's membership operations into the Northeast region, adding 52 new practices in a 7 month period, and increasing reimbursement rates via group membership          Hospital and Physician Billing Specialist    June 2009   to   May 2010     Company Name   Ôºç   City  ,   State     Joined as an Insurance Verifier and was quickly promoted to a Billing Specialist. Responsible for auditing patient accounts for production of clean claims, which resulted in 15% fewer rejected claims, and reimbursement received from the carriers within an average of 45 days or less.            Education and Training      Bachelor of Science   :   Business Management      Canisius College   Ôºç   City  ,   State  ,   US    Bachelor of Science in Business Management with a Marketing Minor, Canisius College | Buffalo, NY        Associate of Science   :   Medical Billing and Coding      San Diego City College   Ôºç   City  ,   State  ,   US    Associate of Science in Medical Billing and Coding, San Diego City College | San Diego, CA        Accomplishments           Skills     Marketing, Fundraising, Graphic Design, Healthcare, Billing, Claims, Receivables, Accountable For, Auto Insurance, Compensation, Documentation, Filing, Insurance Claims, Medicare, Workers Compensation, Medical Billing, Medical Invoicing, Accounts For, Auditing, Accounts Receivables, Basis, Collections, Credit, Operations, Access, Administrative Support, Excel, Hippa, Icd, Icd-9, Medical Billing & Coding, Medical Records, Medisoft, Meditech, Microsoft Office, Ms Office, Outlook, Powerpoint, Quickbooks, Word, Associate, Business Management, Coding    "
HEALTHCARE,"         MARKETER / ADMINISTRATOR         Professional Summary    Administrative, Healthcare & Pharmaceutical Sales
Dedicated and motivated professional with a strong background in Medical, Pharmaceutical & Dental Sales and New Business Development.  Years of successful experience consulting and training on multifaceted projects, developing and implementing effective promotional techniques, and facilitating profitable relationships with a wide range of clients and key business partners. Called on various clinical representatives in the areas of cardiovascular, endocrinology, respiratory care, internal medicine, emergency services, primary care, hospitals, and pharmacies.  Consistently recognized for outstanding contributions to the bottom line and solid reputation for surpassing specified sales and revenue objectives. Commended for organization, perseverance, efficiency, and priority management skills. Computer savvy and familiar with many modern systems and applications including Windows, MS Office Suite, and SalesForce.com.
Areas of Strength
Consultative Selling * Account Management * Business Development * Customer Relations * Client Retention * Training & Team Building * Networking & Prospecting * Clinical Administration * Strategic Planning * Territory Management Director of Marketing * Process Improvement *Office Management* Revenue Generation*      Core Qualifications          Account Management  Creative Problem Solving  Territory Sales Experience      Leadership training  Mentoring  Customer Focused            Experience      Company Name     January 2014   to   July 2014     Marketer / Administrator   City  ,   State      MANAGED ALL INTERNAL OFFICE EMPLOYEES; PAYROLL AND THEN SPENT 80%OF MY DAY AS DIRECTOR OF MARKETING.  ANSWERED TO PRESIDENT OF COMPANY.  CALLED ON CARDIOLOGISTS, NEUROLOGISTS, PAIN MANAGEMENT, DENTAL, WEIGHT LOSS CLINICS, PCP'S, INTERNAL MEDICINE, PSYCHIATRISTS ETC.  Transferred with my husbands job from Kansas to Texas and then had to deal with some family issues that kept me from looking for work til 8/15/13 so had been actively looking for only 2 months.          Company Name     January 2009   to   October 2012     Executive Dental Oral Healthcare Representative   City  ,   State      Effectively promoted a full line of dental healthcare products including Sensodyne paste, Sensodyne Isoactive for Dentin Hypersensitivity, ProNamel for Acid Erosion Protection (Adults & Children), Aquafresh Enamelock, Aquafresh Isoactive, and Biotene for Xerostomia.  Successfully sold to physicians, hygienists, and other practitioners while consistently increasing regional market share, boosting revenues, and meeting organizational goals.Trained at the dental and hygiene schools.  Championed and established the first Sales Council Leadership Team for Oral Healthcare division Ranked #2 in the country for facilitating the most Telecons for practitioners within the first year out of 150 reps Selected to train and mentor new sales and business development associates in the department Presented with the ""Empowerment Spirit Award"" in 2010 for new ideas to generate revenue as well as the ""Silver Spirit Award for my hard work"" in 2011 Met or exceeded 100% of daily quota for physician calls and increased market share by15%.          Company Name     January 2003   to   January 2009     Executive Therapeutic Specialty Pharmaceutical Sales Representative   City  ,   State      Interacted extensively with physicians and healthcare professionals to promote diabetes, cardiovascular, high cholesterol, and respiratory pharmaceuticals (Avandia/Avandamet, Avandaryl, Coreg CR, Lovaza, and Ventolin HFA).  Constantly met specified sales quotas and increased market share from .7% to 14.6% within the first 6 months.  Ranked #2 in the region for overall sales and within the Top 10 out of 500 for cardiovascular products.  Recognized as ""Diamond Tier Winner"" in 2004 in region and ""Ruby Tier Winner"" in region 2005 and 2006,Bronze spirit award 100% goal achievement in 2004.  Presented with the ""Geo Team Award""in region and ""Top 10 Sales Rep"" award for the region in 2007.          Company Name     January 2001   to   January 2002     Radiology Product Specialist   City  ,   State      Performed an array of managerial and administrative duties in support of daily departmental operations.  Asked to initiate the first ever employee retention and client satisfaction program at Cerner.  Communicated effectively with various clientele, helped resolve an array of issues, and increased customer satisfaction by 70%.  Met or exceeded 100% of daily and monthly quotas set by management.  Ranked #5 in the company (out of 300) within the first 6 months of employment.          Education      AVILA UNIVERSITY St. Joseph Healthcare Center      2001       Bachelor of Science (BS)  :   Radiologic Technology Biology    City  ,   State  ,   United States    GPA:   GPA: 3.5     Radiologic Technology Biology GPA: 3.5           Interests    AART License (2001) * Member, American Registered Radiologic Technologists
Charitable Volunteer Coordinator, Radiologic Science Club      Skills     Biotechnology and Pharmaceutical  Sales, Administrative, Award Winner sales professional       Additional Information      CERTIFICATIONS & AFFILIATIONS	   AART License (2001) * Member, American Registered Radiologic Technologists    Charitable Volunteer Coordinator, Radiologic Science Club     "
HEALTHCARE,"         SENIOR ANALYST DATA QUALITY & GOVERNANCE       Professional Background     Analyst versed in data analysis and reporting, user acceptance testing, as well as solving complex problems in high-pressure environments. ¬†Excels at cultivating, managing, and leveraging relationships       Skill Highlights          Microsoft Access, Microsoft Excel, SAS, SQL Server Manager, Cognos, Crystal Reports      Business Objects, SQL, Tableau Server and Desktop, Project Management, Data Analysis            Professional Experience       Senior Analyst Data Quality & Governance   04/2018   to   Current     Company Name   City  ,   State       Create policies and procedures for actuarial and analytics group  Monitor adherence to policies with scheduled reviews  Conduct training on quality and governance policies  Lead analyst for HIPAA compliance  Create and analyze validation reports for health plan data  Lead discussions regarding data issues identified          Healthcare Data Analyst   04/2012   to   Current     Company Name   City  ,   State       Experience with process analysis and other analytic functions  Ability to interact effectively with different business units, team members, and external client at all levels  Creates ad hoc data analyses and reports as needed Prepares monthly, quarterly, and annual reports of established clinical, utilization, and financial metrics for all Health Ministries and SmartHealth  Proficient in computer and analytic tools such as SAS, SQL, and MS Office (excel and access)  Performs medical and prescription drug claims analysis necessary to understand relative unit pricing across provider networks, and to inform decisions about provider fee schedules.  Generates eligibility, medical, and pharmacy claims data needed for each Health Ministry to support budgeting, rate development, and manage the reinsurance program.          Business Analyst   03/2008   to   05/2012     Company Name   City  ,   State       Responsible for identifying processes to streamline and assist with various projects  Created and maintained access databases for departmental use   Identified system issues and coordinated with vendor for resolution   Involved in project planning and testing system enhancements   Defined business requirements for various projects   Created adhoc reports as needed   Created audit process for all securities applications   Created reports for SEC and FINRA audits.          Finance Analyst   06/2005   to   05/2008     Company Name   City  ,   State       Backup to department manager   Created and maintained managerial reporting daily, monthly, quarterly and yearly   Created work schedule for department on weekly basis   Created and distributed department stats and analysis to upper management monthly   Primary contact for electronic invoicing candidates   Created multiple databases for interdepartmental need.          Trust Analyst   02/2003   to   03/2005     Company Name   City  ,   State       Responsible for daily operations of 401(k) accounts for retirement services clients.  Balanced 401(k) accounts on a weekly, monthly, quarterly, and yearly basis.  Researched
and resolved out of balance situations quickly.            Conversion Analyst   02/2002   to   02/2003     Company Name   City  ,   State       Responsible for managing incoming and outgoing account conversions, daily DTCC reconciliation troubleshooting, and problem-solving.  Revised an existing Microsoft Access program for incoming assets for accuracy  Created a new reporting process in Access to identify asset balance discrepancies  Resolved daily out of balance situations with various depository institutions          Registration Analyst   02/2000   to   02/2002     Company Name   City  ,   State       Responsible for re-registration of physical assets for trust customers   Streamlined processes by automating applications for quicker processing and problem resolution   Solved re-registration issues through brainstorming and troubleshooting   Created a Microsoft Access program to track pending registration issues and generate reports   Collaborated with company legal counsel for asset restriction removal   Authored and updated procedures for registration process.          Education and Training      Masters of Business Information Technology  :   Project Management   2007       Walsh College   City  ,   State       Project Management        Bachelor  :   Business Administration   1996       Rochester College   City  ,   State       Business Administration        Certifications     Certificate in Health Care Informatics       Affiliations     Volunteer weekly in local elementary school in reading development¬†  Lead business meetings on a weekly basis  Volunteer in children's church on a weekly basis  Taught Sunday school classes       Skills    Streamline Processes, Business Objects, Cognos, Crystal Reports, Customer Service, Data Analysis, Databases, Financial Invoicing, Managing, Microsoft Access, Microsoft Excel, Microsoft Office, Problem-Solving, Problem Resolution, Process Analysis, Project Management, Project Planning, User Acceptance Testing, Reporting, SAS, Securities Reporting, SQL, Troubleshooting, Annual reports, Tableau Server, Tableau Desktop   "
HEALTHCARE,"         COMMISSION SPECIALIST         Skills          BUSINESS ADMINISTRATOR  Project Manager  Data Entry  Business Manager  Performance Analyst  Results-focused, goal oriented, Business/Financial analyst with extensive experience in the business, nonprofit and health care sectors. MBA graduate with a focus on project management and administration. Superior analytical and quantitative skills with proficiency in data entry, Access, Excel, Crystal Reports and various statistical software.  Research & Analysis  Leadership & Supervision  Program/Policy Development  Data Entry  Process Improvement  Financial Cost Modeling  Report Writing  Clinical Forecasting  Trending & Troubleshooting  Software & Tools: MS Office 365 (Access, Excel, Outlook, PowerPoint, and Word), SharePoint, Visio, Sage ACT, Fastrax POS, Crystal Reports, Lotus Notes, Microsoft Expressions, IMA software, Stars software, QuickBooks, SPSS, GNU PSPP, Microsoft Dynamics.  Advanced Access and Excel, including building databases, creating forms, pivot tables, t-tests, and standard deviations.              Experience      Commission Specialist     Jan 2016   to   Current      Company Name   Ôºç   City  ,   State     Posts over 300,000 dollars in commissions each month.  Reviews and processes commission statements from 15 insurance carriers per week.  Posts all commissions with a 99 percent accuracy.  Processes adjustments to correct commission errors and/or discrepancies.  Analyses Excel spreadsheets with thousands of lines of revenue for consistency.  Performs monthly reconciliation of cash to the general ledger which is used to calculate the monthly commission payments.  Interacts with a variety of brokers and departments in Salesforce.  Enters over 10 new service lines of coverage and completes 20 tasks per week in Salesforce.  Inputs or adjusts 20 to 200 commission payment splits in proprietary commission system per month for biweekly revenue distribution.         Business and Healthcare Instructor     Jan 2015   to   Jan 2016      Company Name   Ôºç   City  ,   State     Increased student enrolment by 20% year over year.  Improved graduation rate in MA program by 25% with average GPA of 3.0.  Assisted placement of 100 students in employed positions as medical assistance, medical coders and IT technicians.  Edited 100 resumes for consistency, accuracy and relevancy.  Taught 125 students in a year data entry, Excel, PowerPoint and Word.  Improved accuracy of Stars Database by 10%.         Client Specialist     Jan 2014   to   Jan 2016      Company Name   Ôºç   City  ,   State     Attained positive treatment goals for 50 residents over a course of two years above the average.  Provided data entry and documentation for 110 case files, both in hard copy and with proprietary database.  Networked with over 15 different agencies during tenure, coordinating positive outcomes via long-term goal planning.  Coordinated medical treatment for over 50 clients, including the update of charts while working with corporate compliance.         Coordinator and Grant Writer, Indiana Chapter     Jan 2009   to   Jan 2012      Company Name   Ôºç   City  ,   State     Achieved federal grant eligibility for corporation, the first time for the local chapter.  Coordinated 10 teams of 5 in research documentation, data edited research reports.  Developed 15 reports in Word on research outcomes for Chief Executive Officer.  Developed detailed year end budget report for company facilitating sound financial management for the next year.  Complied data in Excel and processed financials for 4 grant proposals.  Networked via email and conference with 10 team leaders and various team members on a daily basis.         Pharmacy Tech & Assistant Case Manager     Jan 2005   to   Jan 2008      Company Name   Ôºç   City  ,   State     Processed 25 hospital discharges, including proper documentation with PHI and corporate compliance.  Verified proper documentation for 30 clients while coordinating with record management.  Improved billing efficiency by 15% reducing medical insurance claims denials.  Processed 20-25 insurance claims per day, including data entry of claims into hospital EHR.  Processed 100 prescriptions per day with an accuracy of 99.8%.  Down stocked 500 prescriptions during course of employment.  Researched 40 charts for applicable documentation, updating as necessary and reporting effective results to management.         Education and Training      MBA  ,   Business Administration   2012     IONA COLLEGE   Ôºç   City  ,   State     Business Administration       Financial Accounting
*Operations Management
*Quality Management
*Quantitative Management            MA  ,   Public Policy   2011     SUNY EMPRIE STATE COLLEGE   Ôºç   City  ,   State     Public Policy Policy Implementation
*Qualitative Methods
*Quantitative Methods
*Business Compliance
Relevant coursework: advanced Excel, Access, PowerPoint, Word, Project, Visio, Salesforce, data entry, quantitative tools, innovation management, risk disaster, ambulatory care management, total quality management, operations management
Relevant concepts:
*business capability analysis
*data entry
*marketing analysis
*Balance Scorecard
*SWOT analysis
*root cause analysis
*Microsoft office
*mind mapping
*process modeling
*stakeholder list
*Pareto charts
*decision modeling       Skills    ambulatory care, Analyst, Balance, billing, budget, charts, Crystal Reports, clients, Data Entry, databases, Database, documentation, email, financials, Financial, Financial Accounting, Financial analyst, financial management, focus, Forecasting, forms, general ledger, grant proposals, innovation, insurance, Leadership, Lotus Notes, MA, marketing analysis, MBA, medical assistance, Access, Microsoft Dynamics, Excel spreadsheets, Excel, Microsoft office, MS Office, Outlook, PowerPoint, SharePoint, Word, Modeling, next, Operations Management, pivot tables, Policy Development, POS, Processes, Process Improvement, process modeling, project management, Quality Management, QuickBooks, Report Writing, reporting, Research, research reports, Sage, sound, SPSS, Supervision, total quality management, Troubleshooting, Visio     "
HEALTHCARE,"         MEDICAL SUPPORT ASSISTANT (OA) GS-5 STEP 2       Summary    Committed and motivated medical support assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects.      Highlights          Patient scheduling abilities  Excellent communication and interpersonal skills  ¬†Flexibility  Reception area management      Detail-oriented  ¬†Self-starter  Team player            Accomplishments    Certificate of Acheivement      Experience     12/2015   to   Current     Medical Support Assistant (OA) GS-5 Step 2    Company Name   Ôºç   City  ,   State      Salary:
$32,918 per year 40 hours/week ¬†  Supervisor:
Dwight Huddleston ¬†¬†  Service over 20000 military/civilian personnel and their dependents  Enters, manipulates and/or retrieves information and
data from automated systems   maintains and monitors patient appointment
schedules for the clinic/practice, coordinates and/or schedules patient
appointments with other clinics or specialties, receives patients and visitors
as the initial point of contact, in person or telephonically   records and
relays messages and/or redirect calls  experienced in providing technical advice and assist managers¬†  provides information regarding the
practice, clinic, and hospital policies, procedures, and locations to patients,
family members, staff, etc   maintains all patients' records, both electronic
and paper   responsible for the clerical duties inherent to the in processing
(reception), care, and out processing (transition) of outpatients, families/caregivers
and guests.¬†  Screen patients to determine eligibility of care for their treatment  Always keep medical assistants informed regarding the policies, procedures,and goals of the organization  passes on the supervisor's instructions on work assignment, priorities, and deadlines.  Manages templates for 3 providers    substitutes for absent medical support assistants to ensure there is coverage¬†  Provide on the job training to newly assigned employees  maintain appointment calendars to schedule and/or cancel appointments.¬†  Knowledgeable of ¬†Defense Civilian Payroll System (DCPS), Automated Time and Attendance Production System (ATAAPS), Civilian Personnel OnLine (CPOL)  provide clerical/administrative and automation support using multiple computer systems and technologies, including Microsoft office (MS Access, MS Powerpoint, MS Excel, MS Word and MS) Well versed to systems such as Composite Health Care System (CHCS), Allied Health Longitudinal Technology Application (AHLTA), Defense Manpower Human Resource System Information (DMHRSI).         10/2013   to   12/2014     Healthcare Assistant Rep    Company Name   Ôºç   City  ,   State      Salary: $18,000 per year 40 hours/ week.  Supervisor: America Gurrero may be contacted 915-204-1116.  Duties: assisted with FSA/HRA benefits   administered Cobra benefits   respond to telephone inquiries and complaints using standard scripts and procedures   filed personal information  researches/resolves inquires and logs customer calls  communicates appropriate options for resolution in a timely matter  informs customers about services available and assesses customer needs  provides functional guidance training and assistance to lower level staff  assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness  ¬†operates word processing equipment in order to produce a variety of narrative and tabular materials, including labels, graphics,  correspondence, memorandums, promotion recommendations, award recommendations, evaluations, meeting minutes, extensive updated departmental policies, procedures and reports.         01/2003   to   08/2012     Account Adjuster II    Company Name   Ôºç   City  ,   State      Salary: $34,000.00 per year 40 hours/week.  Supervisor: Tomeka Haddock -may be contacted (252) 493-4081.  Duties: contacted customers to collect past due payments   made acceptable payment arrangements with customer   filed personal information,  perform skip tracing as needed  sent appropriate correspondence to customers  scheduled appointments for designated personnel and remind them of such commitments, collected, selected, rearranged, tabulated, and consolidated data from numerous source documents.         08/2002   to   12/2002     Technical Representative    Company Name   Ôºç   City  ,   State      Salary: 18,000 per year 40 hours/week.  Supervisor: Shana Jones.  Duties: Accepted inbound calls from customers regarding satellite radios, Activated new satellite service, resolved customer complaints and processed refunds, Arranged for defective satellite equipment to be repaired, replaced or refunded.         01/2001   to   12/2001     Pharmacy Technician    Company Name   Ôºç   City  ,   State      Salary: $15,000 per year 40 hours/week.  Supervisor: Tiffany Bowman.  Duties: Received and stored incoming pharmacy supplies, verified stock and entered data into the computer to maintain inventory records, Entered customer information and prescriptions company database, Dispensed medical prescriptions operation.  Helped health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist.  Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.  Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations.  Protected patients and employees by adhering to infection-control policies and protocols.  Organized medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.  Maintained records by recording and filing physicians' orders and prescriptions.  Generated revenues by calculating, recording, and issuing charges.  Ensured medication availability by delivering medications to patients and departments.  Prepared reports by collecting and summarizing information.  Contributed to team effort by accomplishing related results as needed.         10/1997   to   11/2000     Bookkeeper    Company Name   Ôºç   City  ,   State      Salary: $20,000.00 per year 40 hours/week.  Supervisor: Milton Hagan.  Duties: Maintained and kept records of cashiers' till balances, prepared bank deposits  balanced cashier tills and office ledgers   developed system to account for financial transactions by establishing a chart of accounts  defining bookkeeping policies and procedures   maintained subsidiary accounts by verifying, allocating, and posting transactions   balanced subsidiary accounts by reconciling entries  maintained general ledger by transferring subsidiary account summaries   balanced general ledger by preparing a trial balance   reconciling entries  maintained historical records by filing documents   prepared financial reports by collecting, analyzing, and summarizing account information and trends   complied with federal, state, and local legal requirements by studying requirements, enforcing adherence to requirements; filing reports, advising management on needed actions, contributed to team effort by accomplishing related results as needed.          Education     2016     Bachelor of Science  :   Healthcare Administration/Healthcare Management    University of Phoenix   Ôºç   City  ,   State  ,   United States    Health Care Administration/Healthcare Management (completed) - 3.7       5/10/2011     Associates  :   Medical Office Administration    Fayetteville Tech Community College   Ôºç   City  ,   State  ,   United States    Medical Office Administration 3.0        References     Melissa Arnold (*) ¬† ¬† ¬†   ¬†910-574-3862  Tomeka Haddock (*)¬†  ¬†252-367-776       Stephanie Williams(*)      910-489-3215        (*) indicates professional reference    "
HEALTHCARE,"         HEALTH SYSTEMS ANALYST       Summary    Healthcare-Business professional with experience in competitive component resolution that drives revenue, growth, profits, and operational performance. I am seeking an opportunity with an organization that offers a visionary, innovative and professional environment that defines my experiences to rapidly understand new technologies and gain new skill sets. Self-motivated, detail oriented and adept communicator with solid written and verbal communication skills. Loyal, dedication and ambitious employee. Willing to travel or relocate.      Education and Training     2016     University of Saint Francis   City  ,   State         Master of Health Administration           2010     Pfeiffer University   City  ,   State      Business Administration and Management Information Systems   Bachelor of Science Degree    Business Administration and Management Information Systems       2012        Certified Health Information Technology -Implementation Manager Certification-CHTS-IM            Skills          Proven patience and self-discipline  Conflict resolution  Relationship and team building     Claims analysis and review specialist        Critical thinking proficiency  Government relations knowledge  Proven patience and self-discipline  Motivation techniques specialist            Activities and Honors    American Health Information Management Association, Member, AHIMA 2012-Present
Dress for Success 2010 to Present      Experience     January 2017       Company Name    City  ,   State    Health Systems Analyst        Hands-on configuration and troubleshooting in claim in real-time environment as they relate to Resolute.  Knowledge of rules, work queues, billing indicators, statement processing, letters, self-pay follow-up with payment/ adjustments and reporting.  Extensive experience in patient accounting, billing, managed care, claims and decision support.  A solid understanding of business aspects of healthcare operations and workflow.         January 2017   to   May 2017     Company Name    City  ,   State    Health Systems Analyst        Hands-on configuration and troubleshooting in claim in real-time environment as they relate to Resolute.  Knowledge of rules, work queues, billing indicators, statement processing, letters, self-pay follow-up with payment/ adjustments and reporting.  Extensive experience in patient accounting, billing, managed care, claims and decision support.  A solid understanding of business aspects of healthcare operations and workflow.         January 2007   to   January 2014     Company Name    City  ,   State    Healthcare Claims Analyst        Loaded and analyzed Medicaid, Medicare, and Commercial health plan data.  Implemented analytic directives from senior staff and clients.  Investigated issues in healthcare data from acquisition through presentation.  Contributed to the development and maintenance of operational, financial, and performance-related reporting packages.  Generated Medical reports summarizing cost and utilization trends and investigate drivers.  Developed reports for clients using our business intelligence tool.         January 1996   to   January 2007     Company Name    City  ,   State    Senior Benefit Claims Consultant        Supervised (25) employees to improved efficiency, increase production, implement workflow processes, optimize  Lean efficiency and training procedures for managed care and auto adjudicated claims.  Achieved operating-margin targets while fostering a culture of performance and continuous improvement.  Gained increase of 25% in financial raises and stock options.  Work relationship with Executive, Directors, and clients to maintain good communication goals.  Ensured contractual compliance requirements and reporting.  Streamlined daily operations of departments, analyzed internal practices, identified areas of opportunity, presented problem solutions and generated efficiency recommendations.  Reimburse expertise on products in all place of service under medical, pharmacy and vision.  Experience in contracting Hospital and Physician.  Researched and Analyzed Insurance Data as directed.  Maintained 95% production and performance goals for six consecutive years.  Experience of coding systems with electronic claims and Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS), and International Classification of Diseases(ICD-9).         July 2011   to   April 2016     Company Name    City  ,   State    Academic Resource Specialist II       Maintained detailed administrative and procedural processes to improve accuracy and efficiency.    assignment duties such as implementation of performance programs, and lesson assessment programs.  Developed and executed strategic and tactical plans to meet student and organization needs.  Interacted and Partnered with  staff and key management teams in implementing strategic action plans to help with  identifying organization objectives.  Effectively increase retention efforts by 75% through the adoption of the early-alert program through computer software Starfish Application.          Skills    Accounting, billing, business intelligence, CMS, continuous improvement, contracts, CPT, Critical thinking, clients, Customer Support, Data Analysis, decision support, drivers, Financial, Health Information Technology, ICD-9, Insurance, letters, Microsoft Office, pricing, processes, Coding, Project Management, Quality, Quality Assurance, real-time, reporting, strategic, troubleshooting, Vendor Management, vision, workflow   "
HEALTHCARE,"         AUDIT AND RECOVERY SPECIALIST         Summary    Proficient and highly skilled Customer support specialist with years of experience seeking to use my extensive background in customer relations, collections and sales into an intermediate-level position with future advancement.      Experience      Company Name    City  ,   State    Audit and Recovery Specialist   01/2016   to   Current       Review, investigate, analyze, and resolve key issues at the provider and client level.  Manage outstanding inventory as assigned by maintaining daily call volume and inventory turnover rate expectations.  Adhere to all escalation timeframes and re-status inventory according to department guidelines.  Interface and collaborate with various levels at the provider level to communicate outstanding inventory issues and attempt continuous follow-up throughout the order to cash revenue cycle.  Utilize and contribute to refining department policy and procedures.  Identify and communicate process improvements which result in operational efficiencies.  Ensure systematic data oriented efforts to improve consumer and/or client services.  Serve as resource and subject matter expert to less experienced staff.  Collaborate, coordinate, and communicate across disciplines and departments.  Ensure compliance with HIPAA regulations and requirements.  Demonstrate commitment to the Company's core values.  The position responsibilities outlined above are in no way to be construed as all encompassing.  Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.          Company Name    City  ,   State    Healthcare Collections Specialist   06/2015   to   01/2016       The handling of inbound and outbound calls from client customers.  Conduct account research and general analysis in order to assist customers.  Interacting with customers in order to resolve outstanding account balances and assist with payment plan set-ups.            Following up with customers on payment arrangements.  Maintain accurate records and documentation within the customer's account.  Responsible for acting as a liaison between the customers and clients.  Maintain call control, including a high level of professionalism and ensuring quality assurance scores are at a proper level.  Providing exceptional customer service, in order to establish a one call resolution for customers.  Navigating Client Systems.  Other related duties as assigned.          Company Name    City  ,   State    Student Advisor/Resolution Rep   12/2014   to   06/2015       Resolution of student questions.  Track escalated calls in database.  Follow basic procedures and phone scripts.  Use fundamental knowledge to navigate customer information systems along with a basic knowledge of client services and products.  Maintain work logs for specific account dispositions.  Assist other staff as necessary.          Company Name    City  ,   State    Customer Service Representative   05/2014   to   07/2014       Under direct supervision, responsible for conserving, maintaining, developing and increasing business volume through existing clients by phone.  Develop internal and external customer relationships by providing understandable, concise, and accurate policy information through written and oral communication.  Reply to customers using multiple systems, technologies, and the coordination of other functions is required.  Provide information on a variety of complex customer service issues requiring knowledge of life insurance/ retirement/annuity products and transactions focusing on customer satisfaction, quality, and efficiency.  Speaks with clients regarding service request or problems; documents, evaluates and resolves customer's inquiries.  Gain proficiency in automated workflow system.  Process incoming and outgoing mail, using automated workflow system.  Process complex and varied service requests.  Represent Transamerica Life and Protection with professional pride to internal and external customers.  Consistently meet/exceed set quality and productivity standards.          Company Name    City  ,   State    Customer Service Representative / Sales Agent   03/2013   to   05/2014       Uses strong communication and listening skills to handle customer inquiries.  Makes specific offers to customers based on customer interest.  Offers suggested products and services quickly and efficiently.  Adeptly works between multiple applications containing customer and product information.  Answers inquiries by clarifying desired information; researching, locating, and providing information.  Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.  Maintains customer and product database.          Skills and Accomplishments     Trained in HIPPA, FDCPA, and Medical Terminolgy.  Call Center Service Operations, Multi phone/Multi Monitor Use, Complaint Handling/Dispute Resolution, Records Management, 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Sales, Insurance,Collections, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Typing, Vendor Management, Writing, Letters and Memos, Lotus Notes, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension.       Computer Skills     Microsoft Office Suite, Microsoft Excel, Microsoft Word, Microsoft Outlook,Microsoft PowerPoint, Windows, PeopleSoft, Visual/Content Manager, Mainframe, Clarify, AS400, Epic, SAP, Type 45 WPM.          Education and Training        Business Management   2018     Prairie State College  ,   City  ,   State              High School Diploma  :  General Studies   2012     Harlan Community Academy Highschool  ,   City  ,   State           "
HEALTHCARE,"         FIELD NURSE           Professional Summary    California-licensed Vocational Nurse with 25+ years of experience. Maintain strong reputation for achieving high
levels of patient satisfaction. Works effectively as a team member and interact in a positive manner with patients,
including difficult individuals.      Core Qualifications        CA License #VN133323
Skill Highlights Patient-centered care          Accurately document patient conditions BAC screen/drug screen collection ability          Medication administration expert Acute and rehabilitative care          Wound cleaning/care expertise Mobility assistance          IV drug therapy management Colostomy care familiarity          Gastroenteral nutrition education Body mechanics knowledgeMedical clinical          Specimen collection/processing proficiency procedures comprehension            Experience      Field Nurse    January 2011   to   Current     Company Name   Ôºç   City  ,   State      Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.  Supported patients with customized patient teaching tools.  Ensured efficacy of treatments through monitoring of treatment regimens.  Provided treatment within scope of practice as defined by state law.  Coordinated with doctors and registered nurses to develop care plans for patients.  Recorded patients' medical history, vital statistics and test results in medical records.  Escorted patients to examination rooms and prepared them for physician exams.  Performed lab tests and communicated results.  Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.  Monitored patients with acute conditions.  Tested patients' blood glucose levels.          Staff Nurse/Detox Specialist    December 2012   to   October 2013     Company Name   Ôºç   City  ,   State      Recorded patients' medical history, vital statistics and test results in medical records.  Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.  Provided education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.  Acted as patient advocate and implemented total patient care through a team nursing process covering 10+ high acuity patients per shift.  Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.  Coordinated with doctors and registered nurses to develop care plans for patients.          Home Health Care Nurse    March 2009   to   November 2010     Company Name   Ôºç   City  ,   State      Provided care for home-bound vent patient.  Provided gastrointestinal feedings, medications, suctioning and family support.  Performed tracheotomy care and range of motion exercises daily.  Used house lift system to transfer patient to wheelchair.  Escorted patient to MD appointments.          Staff Nurse    October 2008   to   January 2009     Company Name   Ôºç   City  ,   State      Provided nursing care to patients including, but not limited to, distribution of medications, wound care and carrying out MDs orders.  Worked closely with MDs during patient evaluations, transcribed MDs orders.  Notified MDs of any patient change.  Worked closely with patient and family to address their needs and clarify any orders or procedures.  Set up any patient transfers to other facilities or to hospital for tests, etc., including transport scheduling.  Supervised duties of Certified Nursing Assistants.          Private Nurse    May 2007   to   September 2007     Company Name   Ôºç   City  ,   State      Provided primary care and assistance with daily living activities.  Performed tracheotomy care and range-of-motion exercise.  Ambulated the patient twice daily in backyard.  Provided support to the patient's family.  Assist the patient in reconnecting to vent.  Provided Gastrointestinal feeding, medications and suctioning.  Escorted the patient to doctor's appointments and prepared them for physician exams.          Staff Nurse    March 1999   to   August 2006     Company Name   Ôºç   City  ,   State      Assisted patients in the 55-bed Respiratory Support Unit.  Provided Gastrointestinal feedings, medications, suction, turned and repositioned patients, and ventilated dependent patients.  Provided support to patients' families, including what can and cannot be done for an individual patient.  Recorded patients' medical history, vital statistics and test results in medical records.  Performed tracheotomy care and range-of-motion exercise for all patients.  Regularly consult with the physician-in-charge regarding any changes in patient.          Home Healthcare Nurse    April 1992   to   February 1999     Company Name   Ôºç   City  ,   State            Staff Nurse    September 1987   to   August 1991     Company Name   Ôºç   City  ,   State            Education      Bachelor of Science   :   Business Administration  ,   1999    California State University   Ôºç   City                Associate of Arts        Franklin Pierce College   Ôºç   City  ,   State       MINOR:  American History  GPA:  3.66/4.0           Interests    Licensed Vocational Nurse
San Francisco Community College        San Francisco, CA      Additional Information      Licensed Vocational Nurse
San Francisco Community College        San Francisco, CA        Skills    clarify, CA, focus, law, Nursing, processes, scheduling, statistics, teaching   "
HEALTHCARE,"         OWNER       Summary     Results-oriented individual with diverse background in management and customer service. Dedicated to providing excellent customer service and Strong work ethic, professional demeanor and great initiative.         Highlights          Microsoft Office proficiency  Employee training and development  Schedule management  Results-oriented  Dedicated team player  Resourceful  Bilingual in [Language]  Arts and crafts aptitude  Meeting planning  Scheduling  Concierge duties  Operations management  Marketing and sales specialist  Excellent interpersonal and coaching skills  Recruiting and selection techniques  Interviewing  Staff development/training  Internet savvy  Able to work independently and as a member of a team  Comfortable with diverse populations  Excellent relationship building skills  Excellent writing and critical thinking skills  Interpersonal, oral, and written communication skills  Clear public speaking skills       Strong organizational skills  Seasoned in conflict resolution  Customer-oriented  Social media marketing  Event planning  Strong planning skills  Supervision and training  Client relations specialist  Exceptional writing skills  Event planning  Microsoft Office Suite  Dedicated team player  Certified in Early Childhood Education  Classroom management  Parent/teacher conferences  Behavioral/cognitive skills development  Teaching, tutoring and counseling  Effectively work with parents  Motivating students  Interactive teaching/learning  Innovative lesson planning  Conflict resolution techniques  Calm and patient  Curriculum development  Excellent classroom management  Excellent reading comprehension              Accomplishments      Customer Service ¬†   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.    Administration ¬†   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.   Sales and Promotion   Planned and executed promotional events to market services.  Successfully planned and executed corporate meetings, lunches and special events for medical students, residents and faculty.    Program Management ¬†   Initiated and managed Student Technology Leadership Program (STLP),   Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.         Experience      Owner   04/2014   to   Current     Company Name   City  ,   State       Non-medical senior care   Event and party planning   Shopping for all occasions (wedding, showers, groceries, etc.)  Pet/house sitting.          Administrative Assistant/Clerk Intermediate Healthcare   10/2010   to   05/2014     Company Name   City  ,   State       Planning many aspects of graduation, recruitment, orientation and various other projects throughout the year.  Responsible for tracking all resident evaluations and compiling results for monthly Evaluation Committee Meeting Ensuring all residents have completed all required components; throughout their four year residency.  Supervising of various resident events.  Registering residents for required courses and workshops throughout their four year residency.  Working with faculty and staff to market and promote the residency program.          Beauty Consultant   04/2003   to   05/2013     Company Name   City  ,   State       Managed all customer accounts.  Coordinated sales and promotional events.  Tracking of product inventory.  Account management.          Administrative Assistant   11/2008   to   10/2010     Company Name   City  ,   State       Assist Principal Investigators and Lab Personnel with Animal Protocol information requests.  Compile, distribute and track Annual Reviews for all Animal Labs on campus.  Participated in planning of Orientation for New Committee Members.  Assisting with updates on all approved animal protocols and modifications to ensure accuracy.  Creating and updating of office standard operating procedures.          Administrative Specialist Associate/Program Manager   04/2007   to   05/2008     Company Name   City  ,   State       (Laid off due to lack of funding for position)   Administrative Manager Coordinator for K12 Grant Funded Clinical Scholars Training Program-Post-Doctoral.  Managed application process including advertising, interviews, and arranging all materials.  Planned and implemented all aspects of Graduation for Clinical Scholars.  Coordinated meetings and scheduling of program events.  Led planning of two-day Annual Symposium-including marketing, poster session for trainees, travel arrangements, invitation mailing and speaker arrangements.          Administrative Assistant   01/2003   to   04/2007     Company Name   City  ,   State       Provided Administrative support for the Family Medicine Clerkship, working with third and fourth-year medical students, as well as, support for the Faculty Development Institute.  Communicated with students, faculty and physicians to coordinate student assignments.  Coordinated student manual and preceptor manual updates, assembly and distribution on a semi-annual basis.  Responsible for proctoring National Board Exam every four weeks.  Initiated and developed procedures manual for clerkship.          Academic Secretary III   01/2000   to   01/2003     Company Name   City  ,   State       Administrative support for first through fourth year medical student components.  Main student contact.  Participated in planning and organization of week-long Comprehensive Clinical Assessment Exam for third-year students.  Assisted in planning Orientation for third-year medical students.  Coordinated and planned ongoing faculty and student meetings.  Worked very closely with a variety of departments, faculty and programs within the medical school and external sources.  Organized and prepared student syllabi, schedules and assignments for first and second year students throughout the year.  Initiated and developed procedures manual for job position and daily office procedures.          Education      Bachelor of Science  :   Language, Literature, Communication and Theater Arts Social Science    Eastern Michigan University   City  ,   State        Curriculum:  Early Childhood Education/Elementary Education Language, Literature, Communication and Theater Arts Social Science         Interests    Planning, marketing and fundraising for community events.
Contributing time to church and community activities.
Working with the elderly.      Skills      Account management  Administrative support  Program Management  Advertising  Marketing materials  Meeting Planning  Microsoft Office  Personnel  Program Planning  Recruitment  Research  Sales  Supervising and training  Symposium Planning  Travel arrangements,   Planning workshops     "
HEALTHCARE,"         NATIONAL ADMINISTRATOR, POPULATION HEALTH AND ASSOCIATE DIRECTOR, VISIT CLINICAL PRACTICE       Education        Maters Certificate in Lean Six Sigma, Healthcare   2015     Villanova University   City  ,   State               MPH Masters of Public Health, Health Care Administration   2012     West Chester University   City  ,   State             M.D.  :   Medicine   2001     Saint Petersburg State Medical Academy   City  ,     Russia           Executive Profile    Healthcare executive with 16+ years of progressive experience in acute and post-acute care settings. Experienced in clinical operations, process improvement, quality, population health management, clinical integration, business development and marketing strategy in for-profit, and nonprofit health systems. Exceptionally strong in¬†design and development of value based solutions and collaborative approaches in health care delivery with physicians, health systems, and related organizations.      Professional Experience      National Administrator, Population Health and Associate Director, Visit Clinical Practice     03/2014   to   Current      Company Name   City  ,   State      A home health company with net revenue of $1 billion and 300 service offices in 22 states            Responsible for design and implementation of population health initiatives in 100 service offices nationwide.  ¬†Promote¬†  cross-continuum collaboration with physician practices, major health systems, payors, accountable care and community organizations. Report to Division Director, Visit Clinical Practice.        Designed and implemented HF initiative in 100 offices, which led to 16.9% decrease in rehospitalizations, 6%-16.9% improvements in STAR outcomes, 21% decrease in utilization of services and 5.2% increase in admits per day, resulting in $13,085,546 in additional revenue in 14 months.  Successfully implemented career pathing programs to develop specialized care teams across practice, resulting in the development of 461 cardiac leads, and 3000 trained health professionals nationally.  Developed COPD program which received approval and recognition by National COPD Foundation.  Designed and implemented Comprehensive Joint Replacement (CJR) program to improve the quality of care.  Developed bundled program protocols for CABG, AMI, and Heart Failure for effective care delivery.  Fostered over fifteen provider/payor relationships by developing operational/clinical processes to integrate care across the continuum.  Conducted a practice-wide gap analysis with patient experience committee to identify key problem areas and develop effective strategies for improvement.  Collaborated with policy team and overhauled clinical documentation to promote patient-centered goals, reducing documentation time by 30 min.  Led gap analysis for QAPI team to identify processes necessary to ensure patient safety.  Led the design of Palliative Care educational/operational program in collaboration with specialty practices.  Performance merited two promotions in three years.         Resident, Executive Administration     02/2013   to   02/2014      Company Name   City  ,   State      A 231-bed hospital, part of Main Line Health, a not-for-profit health system serving portions of Philadelphia and its suburbs     Participated in a variety of projects which included process improvement initiatives, service line initiatives, patient-centered care, process flow impact, and strategic planning. Reported to Vice President, Patient Care Services.   Facilitated strategic, financial, and operational planning and opening of OBS unit in collaboration with senior leadership.  Analyzed key elements to implement Patient Centered Medical Home (PCMH) and enhance access and continuity, identify and manage patient populations, provide culturally and linguistically appropriate care, track and coordinate care, measure and improve performance in cancer center.  Developed strategies for improving patient flow, reconfiguring work layout, reorganizing staff responsibilities, and reducing patient wait time in cancer center.  Devised measurement standards to guide performance improvement in OBS unit.  Developed evidence-based strategies to improve HCAHPS patient satisfaction score.  Conducted leader rounding with clinical staff to promote efficiency, and build relationships in supplier-customer chain.         Healthcare Consultant     08/2012   to   12/2012      Company Name   City  ,   State     National Institutes of Health(NIH) funded public health coalition serving Upper Merion Area    As part of MPH graduate thesis.   Evaluated organizational sustainability and management processes, communicated results to the key stakeholders and provided recommendations to senior leadership.  Developed strategies to increase utilization of expertise and services; improve access to priority populations; reduce service redundancy, and facilitate membership growth.         Director, Department of General Medicine & Consultative Services; General Physician     11/2005   to   06/2012      Company Name   City  ,   State      A 280-bed hospital with 30,000 OPD patients annually   ‚Äã  Clinical
and quality operations management of the department and 70 FTE clinicians;
managed day to day operations of the department and maintained physician
relationships; reported to System Chief Medical Officer.   Led
the establishment of primary care clinic and supporting diagnostics.  Led
planning and construction of three deaddiction and rehabilitation centers.  Directed
the organization of yearly medical camps to provide access to care to
approximately 900 patients.  Established
an international platform for staffing, which led to worldwide recruitment of
physicians to provide services.  Led
community health needs assessment project to address priority health needs.  Directed cultural competency program and developed training
guidelines for health professionals.  Collaborated
with Director of Finance to develop system-wide
unit report cards to monitor turnover, fiscal resource use, and budgets for
departmental activities.  Active
with several hospital committees including Member of Patient Safety Committee,
Physician Leadership Assembly, and Strategic Planning and Execution Committee.         Professional Affiliations      American College of Healthcare Executives, Member
  Healthcare Leadership Network of Delaware Valley, Partner Healthcare Organization, Ambassador
  Lean Healthcare Exchange, Member        Community Involvement      Advisor, Quality Insights-Care Coordination, and Medication Safety Project   Advisor, Population Health Alliance (PHA) Social Determinants of Health Project     "
HEALTHCARE,"         DIRECTOR, COMPOUNDING SALES SPECIALIST           Professional Summary    Highly organized and talented sales
professional who effectively multi-tasks and balances customer needs with
company

demands. Efficiently builds loyalty and long-term relationships with customers, while
consistently reaching and
exceeding sales targets.¬†
Skilled in building relationships, negotiating and closing sales.      Core Qualifications        Microsoft Office, Word, PowerPoint, Excel.
*CRM Software: Sugar and Sales Logix.
*Accomplished in relationship building and selling.            Experience      Director, Compounding Sales Specialist    July 1997   to   March 2015     Company Name   Ôºç   City  ,   State      Talented sales professional who effectively multi-tasks and balances customer needs with company demands.  Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets.  Exceed sales goals.  Monitor customers preferences to determine focus of sales efforts.  Numerous sales awards for most new accounts signed monthly and most dollars in revenue.  Plan sales events.  Present PowerPoint presentations at events for professionals and the public.  Train new sales representatives on all aspects of compounding.  Respond to all customers inquires in a timely manner.  Maintain friendly and professional customer interactions.          Healthcare Services Supervisor    April 1996   to   June 1997     Company Name   Ôºç   City  ,   State      Build and design nursing division.  Recruit and hire all professionals.  Verify all credentials and background checks.  Make cold calls and appointments to local hospitals, nursing homes and doctors' offices to introduce service to build client base.  Answer all clients' and employees' questions and concerns regarding services, availability and pricing.          Branch Manager    June 1994   to   March 1996     Company Name   Ôºç   City  ,   State      Manage all activities at the local branch, delegating duties as necessary.  Make cold calls and appointments to local hospitals, nursing homes and doctors' offices to introduce service to build client base Increase client base to increase revenue.  Increase recruitment of professionals.  Verify all credentials and background checks on professionals.  Increase client orders and staff open positions with appropriate skilled professionals.  Resolve problems in a timely manner.          Staffing Coordinator    August 1983   to   June 1994     Company Name   Ôºç   City  ,   State      Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.  Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.  Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.  Develop, administer and evaluate applicant tests.  Verify all credentials, references and background checks on staffing employees.  Identify staff vacancies and recruit, interview and select applicants.          Front End Manager/Cashier    June 1981   to   July 1983     Company Name   Ôºç   City  ,   State      Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.  Calculate total payments received during a time period, and reconcile this with total sales.  Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.  Supervise others and provide on-the-job training.  Compute and record totals of transactions.  Issue receipts, refunds, credits, or change due to customers.  Assist customers by providing information and resolving their complaints.  Assist with duties in other areas of the store.          L.P.N. Staff Nurse & PRN Charge Nurse    June 1978   to   May 1981     Company Name   Ôºç   City  ,   State      Assist other nursing units as needed, such as, ICU, CCU and ER.  Provide basic patient care or treatments.  Administer prescribed medications or start intravenous fluids, noting times and amounts on patients' charts.  Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action.  Work as part of a healthcare team to assess patient needs, plan and modify care, and implement interventions.  Supervise other L.P.N.'s, nurses' aides or assistants.  Answer patients' calls and determine how to assist them.          Receptionist    January 1971   to   February 1975     Company Name   Ôºç   City  ,   State      Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.  Answer telephones and direct calls to appropriate staff.  Complete insurance or other claim forms.  Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.  Compile and record medical charts, reports, or correspondence, using typewriter.  Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.  Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.  Receive and route messages or documents, such as laboratory results, to appropriate staff.          Education      High School Diploma   :     May 1971    GRIFFITHVILLE HIGH SCHOOL   Ôºç   City  ,   State                Physical Education/Math  ,   May 1977    HARDING COLLEGE   Ôºç   City  ,   State      Physical Education/Math        BAPTIST SCHOOL OF NURSING   Ôºç   City  ,   State                  Aug 1978    L.P.N                  Skills    administrative functions, basic, benefits, charts, clerical, CRM, client, clients, firing, focus, forms, insurance, inventory, Issue receipts, Excel, money, Microsoft Office, PowerPoint, PowerPoint presentations, Word, nursing, organizational, patient care, Observe patients, policies, pricing, promotion, recruitment, relationship building, reporting, selling, Sales, staffing, telephones, typewriter     "
HEALTHCARE,"         ELECTRONIC HEALTH RECORD OPTIMIZATION SPECIALIST             Skill Highlights        Analyst skills - Managed care contract analysis, payment analysis and appeal, quality data analysis and
Above average computer skills - Microsoft Office Suite, Adobe (full version), Athena Clarity, Crystal Reports, Internet and email proficiency              Professional Experience      Electronic Health Record Optimization Specialist     Company Name   Ôºç   City  ,   State      Assist primary care practices and providers to improve quality scores through expertise in practice workflow, electronic health record systems, and quality measures.  Assists practices in implementing and using systems (quality reporting, EHR modules) to improve patient care and outcomes and provide the clinical data required to satisfy contract requirements.  Provides support for population management at the pod and practice level by tracking and monitoring individual process and outcome measures for eligible managed care and Medicare patients who have chronic diseases such as diabetes, cardiovascular disease, and depression.  Understands and can clearly communicate, both verbally and in writing, clinical quality measure components of global payment contracts and EHR Use Requirements.  Understands the federal and state EHR incentive programs, mandates and legal requirements, and develops and implements programs to educate providers and staff on achieving federal and state incentives and if required, compliance with legal obligations.  Meaningful Use, ICD10, HIPAA, Privacy) Assists EHR Team in creating plans for new implementations, interfaces and upgrades Understands provider's contractual obligations with BIDCO and develops and implements training and communication plans that support these needs.          Quality Improvement Coordinator    October 2013   to   August 2014     Company Name   Ôºç   City  ,   State      Worked with and support primary care physicians and their office staff to achieve the quality incentives as part of global payment and managed care contracts.  Support PCP practices in implementing quality improvement initiatives.  Provide support managing patient registries through reports and training at the practice and POD level for eligible managed care and Medicare patients who have chronic diseases.  Work individually with PCP practices to help them manage the required testing for their quality measure goals to promote optimal health and clinical outcomes.  Train PCP practices on Athena Clarity quality software application so they can access their registries and outcomes individually.          Healthcare Financial Analyst Payer Audit and Charge Capture Analyst    July 2011   to   October 2013     Company Name   Ôºç   City  ,   State      Run analysis on denial data to identify billing and coding trends.  Develop comprehensive reports designed to reduce repeated billing and coding errors.  Manage database applications and reporting for government audit tracking.  Manage audit process for government and commercial payers to assure submissions are accurate and timely.  Revise coding and charge submission errors identified through internal and external audits and making necessary changes within Medicare FISS or Medicaid MMIS applications as well as our own internal systems.  Analyzes the information in the department's pre-bill, coding rejection and denial edit databases for unresolved third party claims to determine root causes for the edit issues and potential resolution with the originating departments and/or the PFS clinical coding staff.  Responsible for the daily validation, collection and follow-up of all payments received from government and third party payers in relation to internal contract information.  Modeling reimbursement methodologies and contracts for third party and other managed care payers in both a financial model and the RMS system.  Post adjustments or reversals of adjustments through online access to the billing and receivable system.          Clinical Research Assistant II    February 2011   to   July 2011     Company Name   Ôºç   City  ,   State      Performed detailed internal audits utilizing protocol schema to assure required data is completed as per protocol and hospital policies in both regulatory and patient binders.  Verify eligibility and study procedures adhere to protocol requirements and file deviations/violations when necessary.  Completed adverse event and med watch forms when required by protocol adverse events reports criteria has been met.  Extracted data on protocol patients from online medical records, outpatient charts, private physician office records, and Independent Review Board (IRB) office in order to assure chart completeness.  Assured proper informed consent is obtained and documented.          Program and Fund Developer    March 2007   to   January 2008     Company Name   Ôºç   City  ,   State      Research, write, and budget development for grants to be submitted to private foundations and corporations.  Networking that resulted in significant and sustained relationships with a community of committed donors.  Worked closely with contract manager to ensure consistent communication and reporting to funders.  Produced a variety of quarterly, mid-year and end-of-year reports.  Worked closely with development team, bookkeeper, residential services advocate, statistical coordinator and executive director to ensure provision of high-quality services and adherence to contractual obligations.  Provided leadership and coordination to promote organizational visibility and support at local, state and national levels.          Vice President/Co-Owner    August 2007   to   Current     Company Name   Ôºç   City  ,   State      Established an S Corporation from the ground up.  Successfully negotiated contracts with other companies including reviewing and revising any contractual terms and conditions.  Developed budgets, established rates mapped out by area for scheduling.  Supervised staff of 30 in daily activities and quality customer care.  Worked with company President to receive 100% on customer satisfaction survey Accounting both payable and receivable.  Helped the company increase profits by 32% each year.          Education and Training      CITI TRAINING, Certification, 2011 100% accuracy
HIPAA AND HUMAN SUBJECTS COURSE, Certification   :     1 2011    PENNSYLVANIA STATE UNIVERSITY          100% accuracy        Bachelors of Science   :     1 2002    GPA:   Dean's List GPA: 3.8    Dean's List GPA: 3.8            Skills    Accounting, Adobe, ADR, Analyst, Auditing, billing, budget development, budgets, charts, contracts, CPT, Crystal Reports, customer satisfaction, customer care, data analysis, database applications, databases, edit, email, financial, forms, government, grants, ICD-9, leadership, legal, director, managing, access, Microsoft Office Suite, office, Modeling, Networking, organizing, organizational, policies, Coding, Project management, quality, Quality Improvement, reporting, Research, RMS, scheduling, upgrades, validation, workflow   "
HEALTHCARE,"         TEACHER ASSISTANT       Summary    Seeking a challenging position with a company where my skills would be fully utilized.      Experience      Teacher Assistant     Sep 2016   to   Current      Company Name   Ôºç   City  ,   State     Help teacher prepare materials and assignments for instruction.  Enforce school policies and rules.  Perform clerical duties as assigned.  Supervise students in and out of the classroom.  Keep classroom neat and in order.  Observe, and assess student's performance/progress.  Be able to effectively communicate with students, teacher and in some cases parents.  Provide individual assistance to students experiencing learning difficulty; explain errors
answer questions, assist in research, clarify directions.  Participate in meetings and in-service training programs as assigned.  Assist students by providing general guidance.            Office Assistant     Oct 2015   to   Jan 2016      Company Name   Ôºç   City  ,   State     Answered phones and transferred to the appropriate staff member.  Took and distribute accurate messages.  Greeted clients and directed them to the correct staff member.  Coordinated messenger and courier service.  Received, sorted and distributed incoming mail.  Monitored incoming emails and answer or forward as required.  Prepared outgoing mail for distribution.  Faxed, scanned and copied documents.  maintain office filing and storage systems.  retrieve information when requested.  update and maintain internal staff contact lists.  Monitored and maintained office supplies.  Ensured office equipment is properly maintained and serviced.  Kept the office area clean and tidy.         Special Education Teacher Assistant     Aug 2013   to   Jul 2014      Company Name   Ôºç   City  ,   State     Provided extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.  Tutored and assisted children individually or in small groups in order to help those master assignments and to reinforce learning concepts presented by the teachers.  Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.  Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.  Observe students' performance, and record relevant data to assess progress
Discuss assigned duties with classroom teachers in order to coordinate instructional efforts.  Instruct and monitor students in the use and care of equipment and materials, in order to prevent injuries and damage.  Enforce administration policies and rules governing students.         Substitute Teacher     Aug 2011   to   Jun 2014      Company Name   Ôºç   City  ,   State     Planned and directed activities associated with project.  Taught students with emotional impairments.  Assisted teaching staff in public Elementary, Middle and High School.  Graded homework and test, using answer sheets and recorded results.  Distributed teaching materials to students such as textbooks, workbooks, and paper and pencils.  Maintained order with in the school and on school grounds.  Took attendance.         Teacher Assistant     Sep 2010   to   Jun 2011      Company Name   Ôºç   City  ,   State     Provided extra assistance to students with special needs, and students with physical and mental disabilities.  Tutored and assisted children individually or in small groups in order to help those master assignments, and to reinforce learning concepts presented by the teachers.  Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.  Present subject matter to the students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.  Observe students' performance, and record relevant data to assess progress.  Discuss assigned duties with classroom teachers in order to coordinate instructional efforts.  Instructed and monitored students in the use and care of equipment and materials, in order to prevent injuries and damage.  Enforced administration policies and rules governing students.         Office Assistant     Feb 2010   to   Apr 2010      Company Name   Ôºç   City  ,   State     Checked to ensure that appropriate changes were made to resolve customers' concerns.  Documented records of customer concerns and transactions.  Recorded details of inquiries, concerns, comments.  Responded to customers inquires and notified them of claim investigation results.  Input interview information into computer.  Collected deposits and prepared change of address records.  Enabled significant improvements in their productivity.  Reviewed billing questions, concerns, and forwarded as needed to departments for investigation.         Healthcare Technician     Dec 2006   to   May 2007      Company Name   Ôºç   City  ,   State     Answered signal lights, bells and intercom system to determine patients' needs.  Performed duties in care of patients in nursing home under direction of nursing and medical staff.  Served and collected food trays and fed patients requiring help.  Transported patients, using wheelchair and wheeled cart and assisted patients to walk.  Recorded temperature, blood pressure, pulse, respiration rates, food and fluid intake and output, as directed.  Issued medications from dispensary and maintained records.  Led prescribed individual and group therapy sessions as part of specific therapeutic procedures.  Restrained, potentially violent, and suicidal patients with verbal and physical methods.  Interviewed new patients to complete admission forms, to assess their mental health status and to obtain their mental health and treatment history.  Encouraged patients to develop work skills and to participate in social, recreational, and other therapeutic activities that enhanced interpersonal skills and developed social relationships.         Certified Nursing Assistant     Aug 2005   to   Jan 2006      Company Name   Ôºç   City  ,   State     Recorded temperature, blood pressure, pulse, respiration rates, food, and fluid intake and output.  Cleaned, sterilized, stored, prepared, and issued dressing packs.         Certified Nursing Assistant     Apr 2005   to   May 2005      Company Name   Ôºç   City  ,   State     Performed duties in care of patients in their home under direction of nursing and medical staff.  Bathed, dressed, and undressed patients.  Transported patients, using wheelchair wheeled cart and assisted patients to walk.  Prepared meals, and assisted with activities of daily living.  Changed bed linens, ran errands, directed visitors and answered telephone.  Organized and labeled materials.         Education and Training      Certificate in Administrative Assistant     2016     Wake Tech Community College   Ôºç   City  ,   State            Certificate     2004     Wake Tech Community College   Ôºç   City  ,   State            High School Diploma     2001     Continental Academy High School   Ôºç   City  ,   State            Certifications     Nursing Assistant  North Carolina Interventions       Skills      Organizational Skills Written Communications Skills Verbal Communication Skills Cultural Awareness¬† Microsoft Typing Skills Ability to Focus Efficiency Self-Motivation Ethical      "
HEALTHCARE,"         ADMIN OPERATING ROOM ADMINISTRATIVE COORDINATOR       Career Overview    Self-motivated individual with over 10 years' experience in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary.  Customer focused with diverse industry experience including insurance, non-profit and retail.      Skill Highlights        Microsoft Office Suite (Word, PowerPoint, and Excel), PeopleSoft, ADP Payroll.            Core Accomplishments      Multitasking    Demonstrated proficiency in telephone, e-mail, fax and front-desk reception within high-volume environment.        Professional Experience     11/2007   to   Current     Admin Operating Room Administrative Coordinator    Company Name   Ôºç   City  ,   State      Schedule and maintain the main operating room and surgical day care schedules for physician.  Comfortable in interacting with all levels of the organization and public.  Able to make decisions independently and quickly with minimal escalations.  Successful adjusting to stressful conditions.  Consistently maintains a courteous, helpful, and professional manner with all interactions with all customers.  Train new hires ensuring ability to efficiently perform assigned tasks without supervision.  Multi-task effectively from scheduling surgical cases to the Dynamic Schedule and ordering specimens.  Maintain high levels of all departmental policies and procedures Joint Commission: Accreditation Health Care and Certification (J.C.A.H.O) and the Health Insurance Portability.         09/2015   to   05/2016     Mental Health Counselor - Intern    Company Name   Ôºç   City  ,   State      Managed 10-15 clients with diverse ethnics, religious, and socioeconomic groups of people; and assisted clients with living and working in their community.  Assisted clients with severe mental illnesses and their families in accessing community services, maintaining housing, and being active in their recovery.  Taught and educated clients on social skill building, how to manage stress and anxiety, independence, and empowers clients to use autonomy in mental health recovery.  Acted as client advocate and coordinated required services and resolve crises.  Maintained 90% productivity of billable services on a daily basis.         01/2013   to   05/2013     Healthcare Worker Assistant - Intern    Company Name   Ôºç   City  ,   State      Conducted intake and assessment of families and determined the appropriate services needed.  Counseled individuals in personal, academic, financial and career concerns.  Responsible for providing direct care services to families eligible for Emergency Assistance and supported them as they worked towards a goal of self-sufficiency.  Made appropriate referrals for on-going services (DCF, DPH for Families, DMH, DTA, etc.) Actively participated and engaged families in Activities of Daily Living (ADL).         05/2010   to   04/2015     Operating Room Surgical Scheduler    Company Name   Ôºç   City  ,   State      Reviewed insurance and financial information with patients.  Ensured timely and accurate distribution of daily surgery schedules.  Schedule patients' surgical appointments and maintain up-to-date confidential of patient files.  Trained and mentored new employees.  Maintained high levels of all departmental policies and procedures, J.C.A.H.O.  and the Health Insurance Portability and Accountability Act (H.I.P.A.A.).         07/2002   to   07/2010     Dietary Assistant    Company Name   Ôºç   City  ,   State      Maintained established standards of sanitation, safety and food preparation.  Supervised a staff of 7 assigned duties and adherence to company policies, procedures and guidelines.  Ensured temperature goals are met prior to steam table transfer and maintained throughout meal service.  Followed infection control guidelines for sanitizing equipment and cleaning the preparation room.  Ensured equipment and work area are sanitized and maintained.  Continued.          Education     December 2016     MASTER OF SCIENCE DEGREE  :   Mental Health Counseling & Crime Justice    Suffolk University   Ôºç   City  ,   State      Mental Health Counseling & Crime Justice       May 2013     BACHELOR OF SCIENCE DEGREE  :   Psychology    Suffolk University   Ôºç   City  ,   State      Psychology       May 2013     BACHELOR OF ARTS DEGREE  :   Sociology Health Medicine and Body    Suffolk University   Ôºç   City  ,   State      Sociology Health Medicine and Body       May 2009           Bunker Hill Community College   Ôºç   City  ,   State                    Criminal Justice & Psychology    ASSOCIATE OF ARTS AND SCIENCE DEGREE          Criminal Justice & Psychology        Languages    Fluent in French & Creole      Additional Information      Honors & Affiliations Alpha Phi Sigma, inducted 2013 Alpha Kappa Delta, inducted 2013  The Eastern Middlesex Opioid Task Force The Massachusetts Child Psychiatry Access Project (MCPAP) Available for Relocation         Skills    academic, ADP Payroll, C, client, clients, financial, Fluent in French, infection control, Insurance, mental health, Excel, Microsoft Office Suite, PowerPoint, Word, PeopleSoft, policies, safety, scheduling, supervision, surgery   "
HEALTHCARE,"         STAFFING MANAGER       Professional Summary     s well to change and possesses extensive expert knowledge of human resources employment process within a variety of industries.  [Job Title]  focused on improving productivity, increasing efficiency and enhancing quality. Consistently exceeds goals for staffing and retention. Human Resources Recruiter accomplished in sourcing, screening, qualifying and closing candidates, as well as coordinating interviews and follow up.      Skills          Good judgment  Human resources policies  Job fairs planning  Workforce planning  Pre-screening candidates  Time management      Sales techniques  Safety training  Pre-screening candidates  Employment laws and practices            Work History     06/2014   to   Current     Staffing Manager      Company Name   ‚Äì   City  ,   State      Top performer in top quartile of expectations; Recognized for setting branch record for placements hours in first quarter; Recruited high number of new companies and candidates Recaptured previous companies business Expanded existing client relationship to generate additional job orders Recruiting and Placement Source, screen and interview qualified candidate pool based on job specifications and customer needs and preferences Present and assist client with selection candidate process to fulfill job orders ensuring qualified, capable and motivated candidates fulfill client expectations Maintain on-going contact with client companies and temporary professionals currently on assignment to ensure both receive exceptional customer service Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction Develop pool of available temporary administrative professional workers to quickly fill job orders and short term assignments Candidate Recruitment and Retention: develop pool of available temporary administrative professional workers to quickly fill job orders and short term assignments Business Development Develop and grow your own client base by marketing our services for temporary and/or temporary-to- full-time staffing solutions Market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives Market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives Build on existing client relationships to generate additional business opportunities; Participate in and market services at networking events to increase organizational presence in the local business community.  Developed and facilitated job recruitment fairs.  Promptly corresponded with all applicants and coordinated and conducted interviews.  Led the creation of recruiting plans for all open positions.  Developed salary proposals for new recruits.  Made salary adjustments and managed contract renewals and promotions.  Developed and facilitated job recruitment fairs.  Addressed all employee harassment allegations, work complaints and other concerns.        02/2013   to   Current     Healthcare Recruiter      Company Name   ‚Äì   City  ,   State      Established relationships with clients and developed recruiting strategies to find the right talent.  On board HR compliance training.  Developed candidate pool and engagement.  Led the recruitment process, including initial assessments, interviews and offers.  Counsel the candidate on company benefits, salary and company environment.  Provided recruitment guidance to clients including hiring managers and HR Professionals Participated in Webinars and Conferences regarding Employee Referral Programs and Recruiting Worked with outside recruiters in partnering up and doing 50/50 split arrangements.  Created and completed personnel action forms for all hires, terminations, title changes and terminations.  Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.        12/2011   to   08/2013     Marketing Director      Company Name   ‚Äì   City  ,   State      Developed and executed marketing plans for our orthopedic specialty group and implementing them with hospitals, nursing homes, outpatient care centers and other medical facilities Responsible for recruiting and developing key talent including clinical staff positions, improving internal processes and ongoing customer relations and services.  Maintained knowledge of new and existing surgical techniques and medical devices Contact on regular basis referring physicians and prospective physicians, clinics and hospitals.  Established and maintained interactive relationships with managed care teams and office staff.  Doubled our patient census and revenue within the first 6 months of start date.  Designed office brochures, TV commercial, posting/editing content on social media and identifying special practices so that our physicians can increase marketing value for our healthcare facility.  Responsible for providing information and insights regarding customers, markets and marketing effectiveness.  Created and submitted complete weekly marketing reports, census, market information, competitive activity, promotional marketing and ideas.  Participated in Health Fairs and local events to market our Facility.  Created and maintained the organizational brand, and devising brand strategies.  Created and completed personnel action forms for all hires, terminations, title changes and terminations.        01/2010   to   01/2011     Patient Care Services Representative      Company Name   ‚Äì   City  ,   State      Partnered with local organizations and universities for engagement and interest in jobs offered in their community.  Converted employee status from temporary to permanent.  Screened all applicants based on their qualifications and background.  Facilitated all new employee orientations to foster a positive team attitude.  Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.  Networked with industry contacts, association memberships and associates.  Posted positions through approved recruitment channels.  Developed salary proposals for new recruits.  Made salary adjustments and managed contract renewals and promotions.  Led the creation of recruiting plans for all open positions.  Promptly corresponded with all applicants and coordinated and conducted interviews.  Organized new employee orientation schedules for all new hires.  Developed and facilitated job recruitment fairs.  Addressed all employee harassment allegations, work complaints and other concerns.        01/2007   to   01/2009     Patient Care Services Representative      Company Name   ‚Äì   City  ,   State      Addressed all employee harassment allegations, work complaints and other concerns.  Conducted exit interviews and verified that employment termination paperwork was completed.  Supported management in developing and implementing personnel policies and procedures.  Hired employees and initiated the new hire paperwork process.  Explained all of the human resources policies, procedures, laws, standards and regulations to each employee.  Tracked key dates and deadlines and maintained specific personnel lists.  Organized new employee orientation schedules for all new hires.  Promptly corresponded with all applicants and coordinated and conducted interviews.  Coordinated meetings, developed meeting content and presented all human resources law updates.  Led the creation of recruiting plans for all open positions.        01/2006   to   01/2007     Surgery Coder      Company Name   ‚Äì   City  ,   State      Tracked key dates and deadlines and maintained specific personnel lists.  Coordinated meetings, developed meeting content and presented all human resources law updates.  Promptly corresponded with all applicants and coordinated and conducted interviews.  Posted positions through approved recruitment channels.  Made salary adjustments and managed contract renewals and promotions.  Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.  Facilitated all new employee orientations to foster a positive team attitude.        01/2004   to   01/2006     Administrative Assistant      Company Name   ‚Äì   City  ,   State      Promptly corresponded with all applicants and coordinated and conducted interviews.  Led the creation of recruiting plans for all open positions.  Developed salary proposals for new recruits.  Made salary adjustments and managed contract renewals and promotions.  Posted positions through approved recruitment channels.  Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.  Facilitated all new employee orientations to foster a positive team attitude.  Screened all applicants based on their qualifications and background.  Supported the annual  [Program Name]  program by preparing worksheets, communication materials and coordinating meetings.  Converted employee status from temporary to permanent.  Researched and prepared a new termination of employment policy.  Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.  Specifically assigned to the  [Department Name]  department for the recruitment of up to  [Number]  requisitions.        01/2003   to   01/2004     Medical Insurance SpecialistPain Control Associate      Company Name   ‚Äì   City  ,   State      Conducted exit interviews and verified that employment termination paperwork was completed.  Supported management in developing and implementing personnel policies and procedures.  Hired employees and initiated the new hire paperwork process.  Explained all of the human resources policies, procedures, laws, standards and regulations to each employee.  Developed and facilitated job recruitment fairs.  Organized new employee orientation schedules for all new hires.  Tracked key dates and deadlines and maintained specific personnel lists.  Coordinated meetings, developed meeting content and presented all human resources law updates.  Promptly corresponded with all applicants and coordinated and conducted interviews.  Led the creation of recruiting plans for all open positions.  Made salary adjustments and managed contract renewals and promotions.  Developed salary proposals for new recruits.        01/1999   to   01/2003     Medical Insurance Account Representative      Company Name   ‚Äì   City  ,   State      Coordinated meetings, developed meeting content and presented all human resources law updates.  Promptly corresponded with all applicants and coordinated and conducted interviews.  Led the creation of recruiting plans for all open positions.  Developed salary proposals for new recruits.  Made salary adjustments and managed contract renewals and promotions.  Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.  Specifically assigned to the  [Department Name]  department for the recruitment of up to  [Number]  requisitions.  Created and completed personnel action forms for all hires, terminations, title changes and terminations.  Handled all immigration-related issues for each business unit.         Education     1 1998     Diploma  :        Sharyland High School   -   City        Coursework in English, Communications and Journalism        1 2000     S      Diploma  :        South Texas Vocational College   -   City  ,   State          1 2002            South Texas College McAllen, Texas            LVN   -         UTPA 					2002-2004 Edinburg, Texas		 41 College Hours
New Start CNA School               2011-2011     McAllen, Texas          CNA-Texas Certified       Skills    administrative, benefits, brochures, Business Development, CNA, competitive, Conferences, content, client, clients, customer relations, customer satisfaction, customer service, editing, hiring, HR, marketing plans, marketing, Market, meetings, office, networking, nursing, organizational, processes, Recruiting, Recruitment, staffing, telephone, TV   "
HEALTHCARE,"         LICENSED PRACTICAL NURSE- STEP-DOWN UNIT       Summary       Licensed Practical Nurse with 15 years in providing direct care under RN and MD supervision in diagnosis, treatment prescription and follow-up with patients from pediatrics to geriatrics. Additional expertise includes management and staff supervision. Strong desire to focus on preventative care and health education.   Energetic and motivational and leader dedicated to driving top-quality patient care. Looking for a position in a top-notch facility with a commitment to innovative processes.¬†        Nursing Expertise      Geriatrics  Pediatrics  Correctional Nursing  Occupational Health  Med- Surg  Home Healthcare¬†  Hospice Care   School Nursing     Travel Nursing Agencies  Hospitals  Doctor Offices  Nursing Homes   ‚Äã       Education     2012     Bachelor of Science  :   (Pre-Med) Foundations in Counseling    Samford University   Ôºç   City  ,   State  ,   U.S           2009       Pre- Nursing RN    Lawson State Community College   Ôºç   City  ,   State  ,   U.S           2003       Licensed Practical Nurse    Bessemer State Technical College   Ôºç   City  ,   State  ,   U.S            Experience     01/2017   to   09/2017     Licensed Practical Nurse- Step-down Unit    Company Name   Ôºç   City  ,   State       Recorded patients' medical history, vital statistics and test results in medical records.        Administered IV therapy and medications per MD orders¬†                   Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit.                           Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.                            Sound, ethical and independent decision-making ability consistent with medical protocols.                 Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.                                       Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.                                           Assisted patients with healing and recovery after surgery.                   01/2015   to   09/2017     License Practical Nurse    Company Name   Ôºç   City  ,   State     Travel nurse to different nursing homes and hospitals    Administered IV therapy and treadmill stress tests and ran nerve conduction tests in cardiac unit.      Delivered high-quality and compassionate treatment to indigent and low-income patient community.        Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit.          Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.            Sound, ethical and independent decision-making ability consistent with medical protocols.              Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.                Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.                  Provided patient diagnosis under strict time constraints.                    Evaluated patients presenting with asthma, appendicitis and hernia.                      Provided education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.                        Provided necessary health education training for patients.                          Acted as patient advocate and implemented total patient care through a team nursing process covering 8-10 high acuity patients per shift.                            Treated patients with strokes, head traumas, comas and intracranial hematomas.                              Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care.                                Assisted patients with multiple chronic diagnoses including COPD and asthma.                                  Completed clinical rotations in Geriatrics.                                    Administered medications and assisted in diagnostic testing for HIV-positive patients.                                      Responsible for primary care, case management and medication management.                                        Evaluated patient care needs, prioritized treatment and maintained patient flow.                                          Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.                                          ‚Äã                            02/2015   to   01/2017     LPN- Woundcare Nurse    Company Name   Ôºç   City  ,   State      Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.       Responsible for primary care, case management and medication management.        Evaluated patient care needs, prioritized treatment and maintained patient flow.          Sound, ethical and independent decision-making ability consistent with medical protocols.            Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.                               Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.                                   Assisted patients with healing and recovery after surgery.                                       Managed team of medical support personnel.                                           Provided patient diagnosis under strict time constraints.                                               Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.                                                   Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care.                                                       Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.                                                           Responsible for primary care, case management, wound care management and medication management.                              Evaluated patient care needs, prioritized treatment and maintained patient flow.                                                                   Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.                                                                       Coordinated with doctors and registered nurses to develop care plans for patients.                                                                           Often commended for maintaining the safety, respect and dignity of residents.                                                                               Organized, updated and maintained over 200 patient charts.                                                                                   Skillfully performed suture removals for patients of all ages.                                                                                       Maintained patient charts and confidential files.                              01/2012   to   02/2015     Correctional Nurse    Company Name   Ôºç   City  ,   State      Managed and treatment of patients in an correctional setting providing sick call daily and triage care.        Recorded patients' medical history, vital statistics and test results in medical records.       Administered IV therapy and mediation.        Delivered high-quality and compassionate treatment to indigent and low-income patient community.                       Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.                           Sound, ethical and independent decision-making ability consistent with medical protocols.                               Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.                                   Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.                                       Provided necessary health education training for patients.                                           Acted as patient advocate and implemented total patient care through a team nursing process covering (inmates) high acuity patients per shift.                      Provided quality nursing care in accordance with resident care policies and procedures.                                                   Worked as part of team to ensure proper care of body mechanics and safety of patient.                                                       Partnered with team of Registered Nurses to ensure over all well-being of all patients.                                                           Tested glucose and administered injections.                                                               Maintained patient charts and confidential files.                                                                   Assessed patients in active withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.                                                       "
FITNESS,"         FITNESS CONSULTANT             Experience     09/2013   to   03/2014     Fitness Consultant    Company Name   Ôºç   City  ,   State      Conducted tours, and gave wellness advice to help every person change their lives.  Also, did outside marketing to help drive in business and
conducted calls to prospective members.         08/2012   to   05/2013     DAEP/Special Education/Coach    Company Name   Ôºç   City  ,   State      Taught in the DAEP (Disciplinary Alternative Educational Program) Also worked in the Special Education wings in the Middle and Elementary
schools with Autism and Down Syndrome children, also coached Football, Basketball, and conducted the Strength and Conditioning programs for
Middle school and high school athletes.         08/2009   to   05/2012     PE/Special Education/Coach    Company Name   Ôºç   City  ,   State      Taught three PE classes in the Middle School and also taught in the Content Mastery programs to help children with disabilities.  Also worked with
the Special Educational settings in the Elementary and high school levels and also coached Football, Basketball, Baseball, and Track & Field
throughout various teams and levels in the Athletic Department.         07/2014   to   Current     Sales    Company Name   Ôºç   City  ,   State     Helped grow the business from the inside out.  Maintained detailed records of jobs and potential clients.  Maintained client relations and work.  ‚Äã         Education and Training     May 2009       Parks and Recreation Management    SOUTHWESTERN OKLAHOMA STATE UNIVERSITY   Ôºç   City  ,   State      Parks and Recreation Management              Criminal Justice    Blinn College   Ôºç   City  ,   State       Member of the football and baseball teams  President of SAAC  Member of the Student Council.               Crimianl Justice    Texas A&M University-Commerce   Ôºç   City  ,   State       Member of the football team  Vice President of SAAC  Memeber of Student Council  ‚Äã           Additional Information      CDL Drivers License  THSCA Member  CPI member        Activities and Honors    Member of the Bulldogs Baseball Team. (2007-09)
     Special Olympics Coordinator (Western Oklahoma)
     Member of TKE Fraternity. Tau Kappa Epsilon Vice President
     Vice President of The Student Athlete Advisory Committee (SAAC)
TEXAS A&M UNIVERSITY-COMMERCE - COMMERCE, TX
    Member of the Lions Football Team
    President of the Student Athlete Advisory Committee (SAAC)
    Special Olympics Coach
    Member of the Criminal Law Club
BLINN COLLEGE - BRENHAM, TX
    Member of the Buccaneers Football and Baseball Teams.
    Special Olympics Coach
    Mentor to younger kids through a Big Brother Program. Sponsored by schools in the area.
Additional Skills
         CPR/AED Certified
         CPI Certified (Crisis Prevention Intervention)
         THSCA Member (Texas High School Coaches Association)   "
FITNESS,"         FITNESS SPECIALIST       Summary     Energetic Personal Trainer with educational background in Physical Education,¬†Sport Training¬†and exercise Swimming.  Experienced Personal Trainer with¬† 10  years conducting one-on-one training sessions in an upscale fitness studio. Advanced training in metabolic testing, nutrition and weight management consulting.         Highlights          Fitness assessments  Body Mass Index (BMI) knowledge  Understanding of body fat tables and BMI  Fitness equipment operation  Weight management expert  CPR and First Aid certified  Understanding of human anatomy  Gymnast  AED certification  Fitness equipment expertise  Fitness programming specialist              Accomplishments      Material Development  Created Physical Education targeting Pk - 12 to create an engaging educational experience.  Completed an average of 30 ore than fitness assessments per month.  Team Building and Leadership   Education Strategies   Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory.        Experience      Fitness Specialist     Aug 2015   to   Mar 2016      Company Name   -   City  ,   State     Instruct of group exercise classes.  Provide one-on-one consulting, training and motivation.  Perform fitness assessments, determine exercise prescriptions, and design workout programs for the clients.  Contributed to a 10% increase in sales for the personal training department.  Guided clients in safe exercise, taking into account individualized physical limitations.  Taught clients how to modify exercises appropriately to avoid injury.  Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals.  Arrived on time, prepared and attentive for every training appointment.  Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests.  Demonstrated and explained fitness program benefits to members, resulting in a 75% increase in member participation in paid classes.         Physical Education Teacher      Jan 2014   to   Jan 2016      Company Name   -   City  ,   State     Contributed with the community in ludic Activities.  Encouraged the students to engage in fitness gram and other activities in the gym to meet fitness goals.  Demonstrated and explained fitness program benefits to members, resulting in a 80% increase in students articipation.  Implemented for the entire school community the program of Health and Wellness.  Implemented the A&M Nutrition Program for Schools.   Member of light House of leader in me (7 Habits).         Physical Education Teacher and Swimming Head Coach     Jan 2010   to   Jan 2013      Company Name   -   City  ,   State     Recruited and met with prospective student-athletes to discuss their experience and goals.   Monitored the academic performance of student-athletes in addition to their athletic progress.    Helped develop each participant's physical and psychological fitness.   Coordinated scheduling and field and facility use with the activities office.    Establish and designed various cross-curriculum warm-up activities and trainings with basic skills to enhance connections between school subjects and the students athletes.   Maintained accurate statistics, records and results of each season.    Played an active role during parent-teacher conferences, and updated parents regularly on their child's progress in the classroom.  Protect student athletes mental, physical and nutritional; also the equipment, materials and facilities.  Apply and enforce student discipline during athletic contests and practice sessions.  Motivated and encouraged student athletes to do their best during practices and games.  Communicated effectively with parents and Boosters, including organizing and leading meetings.         Strength and Conditioning Trainer and Assistant Coach of Swimming      Jan 2005   to   Jan 2011      Company Name   -   City  ,   State     Perform fitness assessments, determine exercise prescriptions, and design workout programs for all the team members.  Arrived on time, prepared and attentive for every training.  Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests.  Instruct of group exercise classes.  Assistant coach of swimming program in the American University.  Perform administrative tasks associated with facility operations.         Education      Masters of Ph. Ed  ,   Sport Training    2012     University of Turabo   -   City  ,   State  ,   United Stated     Sport        Bachelor in Arts of Education   ,   Physical Education    2008     American University of Puerto Rico   -   City  ,   State  ,   Unated Stated     SECONDARY        Skills      Computer literate: (¬†Excel, Power Point, Word, Mind Body)¬†  Conferences: consulting, Designing, health promotion.  Educator and Bilingual      "
FITNESS,"         FITNESS ATTENDANT           Summary    Highly-motivated Nutritionist with a masters degree seeking a career position in the healthcare field. Goal-oriented and high-achieving professional with advanced knowledge and skills in nutrition. Hi ghly effective at evaluating the nutritional needs of both adults and children with various diseases.¬†Self-starter, energetic, enthusiastic and dependable individual with outstanding leadership and management skills. A creative and organized key team player with strong interpersonal and communication skills.¬†       Highlights           Genetic nutrition¬† background   Adult, adolescent and child nutrition      Use of¬†  anthropometric measurements   Effectively influences other      Proficient speaker of Arabic¬†and English  Microsoft Word, Excel, PowerPoint   Team leadership    Confident public speaker            Accomplishments       Completion¬†of Masters' Thesis, The effect of Curcumin to help reduce the risk and development¬†of Type 2 diabetes on a genetic level¬†    Granted the Key Player Award of the year on outstanding performance as a fitness attendant   Training and supervision of new employees¬†   Elected from VP of finance to President of a graduate club at University of New Haven due to excellence in leadership and management¬†skills    Our club ESM was granted Trailblazer Graduate Club of the year award    Assessed and helped almost 5,000 patients with their nutrition and eating habits,¬†resulting in a high percent success and a tangible¬†positive feedback    Requested personally by pediatricians due to professionalism in nutritional knowledge and communication skills      Presented nutrition lecture for 300 elementary students at the American School in Jordan.     Represented nutrition as a career to senior students on Career Day at the American School in Jordan.        Experience      Fitness Attendant     March 2014   to   May 2015     Company Name   Ôºç   City  ,   State      Supervised and ¬†guided members in safe exercise and use of machines    Contributed to the operation of a clean, friendly and well-maintained¬†recreation center    Encouraged and motivated members to attend group fitness classes   Contributed in selecting, interviewing and training¬†of new employees  Work evaluation improved from 3.36/4 to 3.79/4          Nutritionist     July 2012   to   July 2013     Company Name   Ôºç   City  ,   State       Assessed almost 5,000 patients' overall physical health with body composition scale measurements and¬†  In Body Machine.      Recommended appropriate feeding schedules and methods to meet nutritional needs¬† in line with patients' age, gender, diagnosis, cultural background and religious practices.      Encouraged patients and caregivers to follow recommended food guidelines for well-balanced diets.     Consulted regularly with physicians on patients' weight and r ecommended specialized laboratory tests to assess and monitor nutritional status         Counseled more than 800 postpartum patients regarding special dietary needs to enhance recovery and¬†   efficient breastfeeding    Coordinated successful school and other public events to increase health awareness and marketing of nutrition supplements     Emphasized nutrition supplements' features to pharmacists to increase awareness and sales of product            Trainee in food services and in healthy and therapeutic nutrition    February 2012   to   March 2012     Company Name   Ôºç   City  ,   State      Manage tray line, checking and setting up trays to ensure patient food orders are correct according to their dietary need and disease status   Utilize sanitation procedures at all times with food interaction and handling     Work with specialized diets, kidney dialysis patients   Screen all newly admitted patients for nutrition concerns  Daily round on patients for nutrition concerns and risks  Provide special diet menu options for inpatients¬†          Education      Master of Science   :   Human Nutrition  ,   2015    University of New Haven   Ôºç   City  ,   State  ,   USA      Minor in Nutritional Genomics     Thesis submitted in partial fulfillment

of requirements for degree¬†   3.8 GPA          Bachelor of Science   :   Human Nutrition and Dietetics  ,   2012    University of Jordan   Ôºç   City  ,     Jordan    3.02 GPA        Organizations      President, Engineering Smart Management (ESM) ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†Jan 2015 - June 2015¬†    Represented the organization with setting a leadership role model    Monitor E-board duties and delegated authorities¬†    Planned, organized and managed clubs events with E-board members   Active member of the Graduate Student Council  Establish meetings guidelines and agendas on weekly basis    VP of Finance, Engineering Smart Management(ESM)  ¬† ¬† ¬† ¬† ¬†Sept 2014 - Jan 2015    Created annual budget for the academic year¬†   Processed funds, payments, and all financial paperwork  Reported all receipts and expenditures on monthly basis    Granted Trailblazer Graduate Club of the year award for outstanding and successful events      Volunteered in Feeding Children Everywhere, packaged 2,150 meals. CT, June 2015 ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†¬†        Professional development      Fourth¬†Arab Conference for Nutrition. Jordan, April 2011  Conference on Updates in Nutritional Management of Diabetics and Elderly. Jordan, November 2011  Today scientific comprehensive health (natural right of every human being). Jordan, February 2012  Completed Creating Smarter Lunchrooms an online program by Cornell University. USA, January 2014  Women's Leadership Conference, University of New Haven. USA, October 2014        Certifications    First Aid/ CPR/AED (current)   "
FITNESS,"         FITNESS COORDINATOR       Objective     Seeking a challenging environment, which allows me to contribute to the continued success and growth of the organization.  To obtain a position that will provide me with the opportunity to apply my education, administrative, & fitness experience, and grow as a professional.       Education     May 2012     Master of Science  :   Recreation Administration - Concentration: Facilities Management    WESTERN KENTUCKY UNIVERSITY   Ôºç   City  ,   State             May 2010     Bachelor of Science  :   Exercise Science    WESTERN KENTUCKY UNIVERSITY   Ôºç   City  ,   State              Employment & Experience     07/2012   to   Current     Fitness Coordinator    Company Name   Ôºç   City  ,   State      jhhfhgjkkghj  fdsafafsa         01/2012   to   07/2012     Facility Coordinator Intern/Membership Specialist    Company Name   Ôºç   City  ,   State      Assist with facility supervision.  Train staff members to be knowledgeable and perform fitness services such as resting blood pressure, body composition, and circumference measurements.  Aid with corporate presentations on various aspects of health and wellness, such as obesity, hypertension, diabetes, and sedentary lifestyle, in relation to exercise.  Help with membership sells and retention by conducting facility tours, program promotion, and individualized consultations with members.  Work closely with Facility Manager, Pro Shop Coordinator, and Head Membership Specialist to provide optimal experiences and services, such as personal training, fitness counseling, adequate equipment, and nutritional aspects, to all members.         12/2010   to   07/2012     Group Exercise Instructor    Company Name   Ôºç   City  ,   State      Instruct/lead patrons through safe and challenging exercises in an abdominals/core toning format as well as in a boot camp setting.         08/2010   to   07/2012     Graduate Assistant, Exercise    Company Name   Ôºç   City  ,   State      Assist with the training, scheduling, supervision, and evaluation of Fitness Center attendants (currently supervise 25 attendants).  Assist with equipment purchase, product research, and equipment layout for the campus fitness center.  Facilitate the development of policies and procedures regarding the safety of patrons and aesthetics of the the facility.  Coordinate facility and equipment maintenance.  Assist with website management and program promotions.  Supervise the daily operations of the 14,000 square feet Fitness Center.  Supervise the university's recreational facility of 125,000 square feet during the weekends.  Assist other professional staff with presentations promoting the WellU Student Wellness Program, professional development conferences, and student involvement within the Intramural-Recreational Sports Department.  Assist with the inventory and maintenance of Health & Fitness Lab and Fitness Center equipment.  Track equipment usage to determine proper layout and rotation of fitness center equipment.  Contribute to the daily operations of The Health and Fitness Lab including maintaining a regular schedule for fitness services, such as fitness assessments, exercise prescription, body composition, and individual consultations.  Track and evaluate Health and Fitness Lab programs and Fitness Center usage patterns.  Perform research on benchmark universities and facilities.  Assist with office supervision and various administrative duties.         08/2009   to   08/2010     Lab Assistant    Company Name   Ôºç   City  ,   State      Conduct fitness assessments including body composition analysis via skinfold calipers and bioelectrical impedance, height & weight measurements, sub-maximal VO2 testing, flexibility evaluation, muscular endurance and strength, and blood pressure screenings.  Exercise prescription: offer exercise consultation and program design, implementation of exercise programs, and provide demonstration/guidance with proper usage of the equipment.  Assist with the marketing of programs using various advertising mediums, such as Adobe CS3 programs.  Design/host wellness & fitness events such as  Muscle of the Month Challenge, Big Red Rep Off & Bench Off , and  Healthy Days.   Received  Rookie of the Year Award  based on job performance.         08/2009   to   05/2010     Research Assistant    Company Name   Ôºç   City  ,   State      Conduct and assist with research studies such as Exercise Post Oxygen Consumption (EPOC),  Callahan Study  involving maximal and sub-maximal VO2 testing, and apoptosis.   Research was presented at the annual American College of Sports Medicine conference.  Assist professors and students with class research labs.          Memberships & Affiliations      American College of Sports Medicine (ACSM)  National Intramural Recreational Sports Association (NIRSA)  Aerobic & Fitness Association of America (AFAA)  USA Weightlifting         Skills & Competencies      Proficient with  Microsoft Office  including W ord, Excel, Power Point , &  Outlook   Skilled with Adobe CS3 & CS5 software including  Illustrator  &  Photoshop   Campus Management System for design and upkeep of website  Trained in  CSI Asset Management System  as well  Fusion  for equipment check-out, scheduling services, & analyzing reports        Professional Certifications      ACSM Certified Health Fitness Specialist  AFAA Certified Personal Fitness Trainer  USA Weightlifting Level 1 Sports & Conditioning Coach  Medic First Aid CPR and Automated External Defibrillator, First Aid, Blood Borne Pathogens     "
FITNESS,"         FITNESS STAFF           Career Focus    I carry a positive attitude while interacting with people. Hard-working, friendly and energetic with five years of experience in customer/patient care. Motivated to
help and care for others needs. I am always interested in expanding my knowledge in new working environments.      Core Qualifications           Detail oriented    CPR and First Aid certified  Personable and friendly  Responsible  Dedicated      Nutrition supplement familiarity  Great Communication Skills  Fast Learner             Education and Training      High School Diploma   :     2010    Esperanza High School   Ôºç   City  ,   State              Regestered Dental Assistant License   :   Registered Dental Assistant  ,   2011    UEI College   Ôºç   City  ,   State              Personal Training Certification   :   Personal Training   ,   2016    NAFC   Ôºç   City  ,   State              Work Experience      Fitness Staff    March 2016   to   Current     Company Name   Ôºç   City  ,   State        Established and maintained effective communication with members      Maintained an organized work area          Contributed to the operation of a clean, friendly and well maintained health club.           Re-racked weights to maintain a neat, organized and clean club.          Worked with customer service to resolve issues.        Handled account balances and information       Handled telephone inquiries.               Receptionist/ Office Clerk    October 2014   to   March 2016     Company Name   Ôºç   City  ,   State      Answered and managed incoming and outgoing calls while recording accurate messages.  Used time efficiently when not serving customers, including organizing work stations and filing paper work.  Handling and securing personal information for credit reports and financing.  Communicated clear requirements for finance approval.  Determined customer needs by asking relevant questions and listening actively to the responses.          Registered Dental Assistant    September 2011   to   September 2014     Company Name   Ôºç   City  ,   State      Politely answered phones and scheduled or confirmed office appointments and surgeries.  Set up examination room and dental trays in preparation for examinations and procedures.  Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.  Completed patient paperwork and scanned into Dentrix system.  Alerted other staff when patients arrived and prepared records for dentist review.  Accurately recorded treatment information in patient records.  Educated patients about proper oral hygiene and plaque control procedures.  Worked closely with patients before, during and after dental procedures.  Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.  Maintained clear, organized and clean work environment.          Skills      Proper telephone etiquette  Excellent communication skills
  Works well under pressure
  Filing and data archiving
Strong interpersonal skills
  Self-sufficient and confident
People-oriented

						  Organized
Nutrition knowledge
  First Aid and CPR Certified






      "
FITNESS,"         FITNESS TRAINEE/RECREATION MANAGEMENT INTERN       Accomplishments      Volunteered at Newman Shares Food Pantry collecting nonperishable food items for low-income students and families Developed professional skills by attending professional development workshops such as Career Fair Preparation and Communication instructed by Career Center Professionals Rauner Family YMCA Recruited volunteers and manage ticketing for Halloween Fairs Volunteered 80+ hours over the course of 4 years for the School Age Program accounting for 20-25 children ages 3-5 during day activities.        Professional Summary     Experienced sales employee skilled in event planning, Microsoft Excel, customer Service, Microsoft Word, and Microsoft Office. Strong sales professional with a Bachelor's Degree focused in Recreation, Sport, and Tourism from University of Illinois at Urbana-Champaign with Dean's List and James Scholar recognition.       Skills          Excel (Intermediate), Microsoft Word (Intermediate), PowerPoint (Intermediate)  Data management  Team leadership  Self-motivated      Extremely organized  Staff development  Project management  Team liaison            Work History         Fitness Trainee/Recreation Management Intern    Company Name          City  ,   State    January 2018   to   Current        Research and aid in planning exercises options for FitGames.  Identify and create new business contacts.  Update social media account with weekly posts.  Implement new strategies approved by owner for business growth.            Research Assistant    Company Name          City  ,   State    February 2017   to   Current        Code data from surveys onto Age Options database.  Analyze the data to find any correlation among the survey responses.  Create graphs and charts to display findings.  Write research report on findings.            Student Lead Supervisor    Company Name          City  ,   State    May 2017   to   Current        Create monthly schedules for 30 student employees.  Create and assign daily tasks for student employees.  Keep track of personnel during shifts.  Record notes for weekly meeting.            Intern    Company Name          City  ,   State    September 2017   to   December 2017        Research in cost-effective marketing strategies.  Manage multiple social media accounts daily to increase brand awareness.  Ran front desk and process membership payments.            Student Employee    Company Name          City  ,   State    February 2016   to   May 2017        Operated cash register to process over 50 transactions by credit daily.  Stocked and back stocked merchandise to maintain inventory orderly.  Greeted customers and answer any questions in person or over the phone in order to provide excellent customer service.            Research Assistant    Company Name          City  ,   State    October 2016   to   May 2017        Created a code book in order to ease the data entering process.  Cleaned the data in order to create a hypothesis from the results found.  Facilitated a group of four in conducting an external-internal (SWOT) analysis of the program.  Present findings at annual Research Symposium.            Seasonal Sales Employee    Company Name          City  ,   State    December 2014   to   January 2016        Provided quality customer service by responding to 15 customer needs and assist any questions or concerns daily.  Conducted over 100 transactions by cash and credit daily.  Issued government standard lotto transactions.  Run cash file reports and make daily deposits of the store's profit in order to open and close store operations and registers.            Tutor    Company Name          City  ,   State    September 2014   to   December 2014        Advised 30 elementary students to address math and readings concerns.  Supervised 30-35 children between ages of 8-9 on group readings and math oriented activities.  Motivated children to continue their education by providing positive comments on their progress.         Personal Information    Coordinated a group of 5 towards developing a family game night program for the families at Urbana Early Childhood School
*Created excel sheets to organize members' availabilities and keep track of resources needed for the program
*Direct 20 families through 5 activity stations and provide them with a meal in order to enrich their experience of the program      Education         Bachelor of Science   -   Recreation, Sport, and Tourism Tourism     University of Illinois at Champaign           City  ,   State    May 2018      Recreation, Sport, and Tourism Tourism Dean's List (Top 20% of students)
*James Scholar
*Certificate of Excellence (Acknowledgment of exceptional academic achievement Administration of Leisure Services; Coaching Strategies; Communications in Recreation, Sports, & Tourism; Contemporary Issues; Cultural Tourism; Diversity in Recreation, Sports, & Tourism; Economic Statistics; Facility Management; Human Resource Management Leadership in Recreation, Sport, & Tourism; Tourism Planning; Leisure Programming; Leisure & Consumer Culture; Marketing in Recreation, Sport, &Tourism; Macroeconomic Principles GPA: 3.61/4.00       Interests    Illinois Governor's Conference on Travel & Tourism (2016)
*Attended sessions given by Erik Qualman, Don Wildman, Johnny ""Cupcakes"" Earle, and others about recent topics relating to tourism
*Contributed to team building exercises with the Convention and Visitor's Bureau (CVB) of Champaign's team
Urbana Early Childhood School      Languages    Spanish (Basic/Polite)      Skills    Basic, book, cash register, charts, Coaching, credit, customer services, excellent customer service, customer service, database, Facility Management, government, graphs, Human Resource Management, maintain inventory, Leadership, notes, marketing strategies, Marketing, math, Excel, PowerPoint, Microsoft Word, personnel, profit, Programming, progress, quality, Research, Spanish, Statistics, surveys, Symposium, phone      Additional Information      Awards May 2015 Magnetar Youth Investment Academy Chicago, IL Recipient of Non-renewable Stock Portfolio Competition Scholarship Created and maintained simulated stock portfolio with the highest returns of over $100,000 winning the competition between individuals that participated from my school   Interests Illinois Governor's Conference on Travel & Tourism (2016) Attended sessions given by Erik Qualman, Don Wildman, Johnny ""Cupcakes"" Earle, and others about recent topics relating to tourism Contributed to team building exercises with the Convention and Visitor's Bureau (CVB) of Champaign's team Urbana Early Childhood School Coordinated a group of 5 towards developing a family game night program for the families at Urbana Early Childhood School Created excel sheets to organize members' availabilities and keep track of resources needed for the program Direct 20 families through 5 activity stations and provide them with a meal in order to enrich their experience of the program      "
FITNESS,"         GROUP FITNESS COORDINATOR       Professional Summary    Highly motivated, wellness professional seeking an opportunity to advance my career with a position providing the community with programs and services to further their knowledge and involvement in wellness activities. Ability to design, develop, implement, and evaluate health and wellness programs
Strong interpersonal skills with experience in educating members and community about health related topics
Innovative in designing and carrying out projects
Advanced understanding and experience with the wellness industry
Maintain high level of organizational, communication and service oriented skills
Basic understanding of fitness testing and evaluation concepts        Professional Experience      Group Fitness Coordinator   05/2012   to   10/2015     Company Name      Directed and supervised the Group Fitness Program which included staffing and evaluation of 30+ instructors.  Developed educational seminars for active adults and members, providing wellness and health information.  Developed health education events, incentive programs, and seminars for all employees.  Responsible for P&L for the Group Fitness Program.  Developed and ran annual community support campaign to bring in $10,000+ per year to department.  Devised and implemented progressive and individualized exercise recommendations and programs.  Created and successfully held monthly healthy lifestyle events/ presentations.  Marketed the group fitness classes to members as well as all fitness related events.          Private Childcare Provider   11/2011   to   Current        City  ,   State       Created and carried out daily schedules that meet the physical and emotional needs of children.  Met with parents on a weekly basis to discuss the week's plans, as well as any disciplinary problems.  Scheduled activities to ensure proper development of social interaction with others as well as personal development.  Effectively handled interventions between children when disagreements arise.          Fitness Instructor   08/2011   to   Current       YMCA of the Suncoast, Highland Recreation Complex
Responsibilities
Developed, organized, and maintained fitness classes for members in an effective, efficient, and professional manner through personal recognition, relationship building, and safe execution.  Advised members on items related to fitness, exercise principles, and wellness.  Kept and maintained up-to-date trends in the fitness industry.  Encouraged members to reach their fitness and wellness goals.          Education and Training      Bachelor's Degree  :   Psychology/ Government   December 2011       University of Tampa    Psychology/ Government Healthy Lifestyle Principles
Foundations of Strength and Conditioning
CPR, First Aid, AED
Les Mills Bodypump
Guardian ad Litem volunteer and advocacy training        Skills    ad, CPR, First Aid, Guardian, health education, presentations, relationship building, seminars, staffing   "
FITNESS,"         GROUP FITNESS INSTRUCTOR           Executive Summary     To obtain a position as an experienced Training and Development professional with strong leadership and relationship-building skills.       Core Qualifications          Team Building  Team Leadership  Communication Skills  Planning  Organizational Skills              Professional Experience      Group Fitness Instructor    March 2014   to   April 2014     Company Name          An 8 week course getting trained in fitness classes to instruct group exercises for the on campus gym.          Assistant    November 2011   to   June 2013             An Assistant    June 2011   to   June 2011     Company Name          at an after school program called AlphaBEST.  Provided children from the grades K-5 a safe and friendly place to be after school hours.  Introduced fun and exciting new ways to learn outside of the classroom with student centers and interactive activities.  Mentored inner city children in New York City providing them with love and attention.          Company Name          Served with my sisters in a Christian Sorority serving Texas Tech and our community in Lubbock, TX.          Education          06/2012    Centennial High School          GPA:   GPA: 3.98    Full time student and athlete all four years. GPA: 3.98            5/2013    Collin College          Full time student taking my basic courses.
Texas Tech        Languages    Speak and read basic Spanish        Skills    basic, Coach, Human Resource, Leadership, read, Spanish, Teaching, Time Management   "
FITNESS,"         MANAGER / FITNESS INSTRUCTOR           Summary     Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Results-driven Manager with proven ability to establish rapport with clients. A very hands-on, hardworking, and highly motivated individual. Results-driven specialist who can multi-task, while staying organized and focused.Energetic, motivated specialist who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.       Highlights          High customer service standards  Dedicated to process improvement  Strong problem solving ability  Strong organizational skills  Active listening skills  Seasoned in conflict resolution  Energetic work attitude      Adaptive team player  Self-motivated  Excellent communication skills  Natural leader  Thrives under pressure  Fast learning  Customer friendly  Coordination skills              Experience      Manager / Fitness Instructor    January 2014   to   Current     Company Name   Ôºç   City  ,   State      Cultivated positive relationships with participants by interacting with them during group fitness classes.  Explained the use of exercise equipment to all participants, prioritizing safety at all times.  Greeted all members in a professional and friendly manner.  Immediately reported any damaged or broken equipment.  Explained class objectives and rules.  Extensively trained new and existing employees.  Educated clients on effective ways to exercise while on business travel, at home and on vacation.  Promoted a safe and interactive environment for club clients and members.  Instructed gym members about correct use of weight resistance and cardiovascular equipment.  Worked with clients to improve their overall endurance, strength, flexibility and balance.  Reviewed weekly sales numbers and club statistics to identify areas for improvement.          Cocktail Waitress    July 2013   to   October 2013     Company Name   Ôºç   City  ,   State      Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.  Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.  Effectively and calmly resolved situations with intoxicated guests.  Immediately informed supervisors of any problems or unusual situations and took appropriate action.  Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.  Built guest satisfaction and enjoyment.  Upsold products when appropriate.          Waitress    February 2013   to   July 2013     Company Name   Ôºç   City  ,   State      Continually monitored dining rooms for seating availability, service, safety and well-being of guests.  Effectively listened to, understood and clarified guest concerns and issues.  Maintained complete knowledge of restaurant menu, including daily specials.  Monitored guest for intoxication and immediately reported concerns to management.  Maintained high standards of cleanliness and sanitation.  Consistently provided professional, friendly and engaging service.  Skillfully promoted items on beverage lists and restaurant specials.          Waitress    January 2013   to   July 2013     Company Name   Ôºç   City  ,   State      Consistently provided professional, friendly and engaging service.  Skillfully promoted items on beverage lists and restaurant specials.  Displayed enthusiasm and knowledge about the restaurant's menu and products.  Developed and maintained positive working relationships with others to reach business goals.  Provided attentive service.  Assertively uphold alcoholic beverages, appetizers and desserts.  Assisted co-workers whenever possible.          Waitress / Cocktail Server / Beer Tub    May 2012   to   December 2012     Company Name   Ôºç   City  ,   State      Delivered exceptional service by greeting and serving customers in a timely, friendly manner.  Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.  Appropriately suggested additional items to customers to increase restaurant sales.  Delivered exceptional, friendly and fast service.  Participated in bar incentives and contests to drive sales and promote the venue.  Maintained a positive working relationship with fellow staff and management.  Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.          Education      High School Diploma   :     2011    Eagan High School   Ôºç   City  ,   State                Skills    balance, clients, fast, safety, sales, statistics   "
FITNESS,"         GROUP EXERCISE FITNESS INSTRUCTOR       Background, Objective    Highly seasoned and dedicated mentor with a distinguished reputation of providing outstanding service to the community with a strong capacity to develop quality programs and provide supervised guidance for program staff and participants to guarantee successful outcomes.      Areas of Expertise          Planning/Coordinating  Team Leadership  Program Development  Experience in Management  Community Outreach  Budget Development  Creative Problem Solving  Public Relation      Critical Thinking  Experience in Advertising  Excellent Research Skills  Accountability  Team Building  Staff Motivation  Staff Training  Employee Scheduling            Experience      Group Exercise Fitness Instructor   03/2009   to   Current     Company Name   City  ,   State        Instruct group exercise classes to help strengthen and tone body   Demonstrate the correct way to use exercise equipment          Administrator Support Assistant II   09/2005   to   03/2006     Company Name   City  ,   State        Verified that Information reported on tax returns adheres to applicable tax laws and regulations     Maintained accurate filing system of tax related documents     Updated tax returns made during audit process     Transferred important documents to the appropriate department when requested.           Administrator Support Assistant II   11/2003   to   04/2004     Company Name   City  ,   State       Planned and scheduled meetings, conferences, teleconferences, and travel  Answered or directed inquiries  Maintained taxpayer confidentiality  Completed projects assigned by staff          Nursery Director   04/2001   to   12/2008     Company Name   City  ,   State       Supervised all nursery ministry staff  Developed reports for Ministry Coordinator and Senior Pastor  Recruited qualified and experienced volunteers  Managed budget for fiscal years of 2001-2008  Trained volunteer staff on how to property meet the demands of the nursery  Supervised monthly staff meetings  Ensured background checks were performed for volunteer‚Äã‚Äã          Data Entry Operator   03/2009   to   Current     Company Name   City  ,   State       Information Processing.  Reviewed corrected data for deficiencies, errors and incompatibilities.  Applied data program techniques and procedures.          Education        Computer Information System Business Management    Alabama State University   City  ,   State       ‚Äã‚Äã ‚Äã         Bachelor of Science  :   Business Management    Huntingdon College   City  ,   State               Computer Skills     Technologically savvy, skilled in all major operation system   Application including MS Office Suite  Mobile Computing  E-Mail Management        Community Service      Premarital Counselor (2014 - Current)  Salvation Army (2012 - Current)  Board and Parent Coordinator (2006-2008)   Forest Avenue Magnet School-Parent Coordinator (2008, 2009, 2010 & 2011   Montgomery YMCA Barracuda Swim Team (2007-2015)   Coach YMCA Girls Volleyball (2011-2015)   True Divine Baptist Church Community Development Program (2010-2012)   True Divine Baptist Church Game Time Youth Mentor Program (2010-2013)   True Divine Baptist Church Youth Ministry (2005-Current)   True Divine Baptist Church Women Ministry (2004-Current)      "
FITNESS,"         GROUP FITNESS INSTRUCTOR       Summary    7+ years customer service experience Advanced written and spoken communication skills in varying audiences 2+ years experience working with employers and job seekers in all aspects of job searches 2+ years experience conducting group and individual interviews, anticipating job-readiness, administering aptitude tests and identifying training needs Knowledge of employment and training, state and federal laws, policies, rules and regulations Highly self-motivated with effective time and workload management skills Knowledgeable and intuitive computer hardware and software abilities              Devised a successful recruiting plan for new call centers, which resulted in  [Number]  new employees in  [Number] -months.            Education     2012     Western New Mexico University   City  ,   State       Masters of Business Administration (MBA)             2003     Western Washington University   City  ,   State       Bachelor of Arts  :   English    English       May 2016     Additional Trainings, Certifications, Research Work
National Federation of Professional Trainers (NFPT)
Personal Training Workshop and Certification             February 2016     Keiser M3 Indoor Cycling Instructor Program
Indoor Cycling Certification             December 2015     CorePower Yoga
200 Hour Yoga Teacher Training      Chicago Yoga Center
100 Hour Yoga Teacher Training       May 2008     CPR Certified
*Non Violent Communication Research              Experience     January 2014   to   Current     Company Name   City  ,   State     Group Fitness Instructor        Responsible for teaching several group fitness classes including Yoga, Cycle, and Aqua Promote knowledge of proper group fitness components, (i.e.  warm up, aerobic exercise, cool down) Ensure proper alignment and safety of all participants Maintain the group fitness equipment and room Participate in Continuing Education Credits throughout the year.         January 2013       Company Name   City  ,   State     Manager        Property Management tasks include:  updating expiring leases, tenant relations, dealing with maintenance issues,  and project management.  Bookkeeping and accounting tasks include: entering in all financial transactions into Quickbooks, maintaining highly organized filing system, depositing checks, creating and sending invoices, paying all bills, and preparing all monthly, quarterly, and annual tax reports.         January 2012   to   January 2013     Company Name   City  ,   State     Property Manager        Manage and oversee cleaning staff, respond to all rental inquiries, calculate and issue quotes in order to book guests.  Organize and assist in creating all marketing projects, direct marketing, and market research.  Update and manage website and calendars.         January 2012   to   June 2012     Company Name   City  ,   State     Graduate Assistant        Responsible for all administrative functions to assist personnel in business department Taught classes including: accounting, economics, finance, and marketing classes Proctored exams and quizzes Assisted professors in business related research Provided guidance and mentoring to undergraduate and graduate students.         June 2010   to   March 2012     Company Name   City  ,   State     Office Manager/Executive Assistant to President and CEO        Provided all administrative functions including: payroll, accounts payable, accounts receivable, scheduling, preparing, writing, and editing all written documents, (including letters, contracts, etc.) and managing customer/client relations.  Coordinated wide variety of project management tasks requiring high degree of organizational skill.  Developed human resources program including: writing employee manual, utilizing online payroll system, creating safety program, and training all employees.  Organized and managed all financial reports including cost accounting, budgeting, auditing, and managing finance to increase company profitability.         March 2010   to   July 2010     Company Name   City  ,   State     Office Manager/Human Resources Administrator        Assisted in the creation and development of the Career Resource Center to assist recently and soon to be laid off employees of GE Aviation with career search.  Responsible for managing all administrative functions inside Career Resource Center including: answering phones, scheduling, customer service, setting appointments, data entry, preparing, writing, and editing all written documents and correspondence.  Counseled and trained all GE Aviation employees on resume writing and interviewing skills.         March 2009   to   March 2010     Company Name   City  ,   State     Independent Contractor        Designed, developed, and marketed yoga fitness program.  Interfaced with Sports Driven Rehabilitation and Training Physical Therapy to create a healthy and safe program for SWSI.  Attended sales production and management meetings to discuss goals and encourage business development and growth.         May 2008   to   March 2009     Company Name   City  ,   State     Office Manager/Executive Assistant        to Director of Operations Responsible for all accounting and IT support; managed client billing, accounts payable, accounts receivable, payroll, ledger, journal entries, etc.  Interfaced with vendors and associates Financial analysis tasks including weekly meetings and reports to assess profitability and manage collections Researched, wrote, edited, and distributed company's monthly newsletter to over 1,000 clients in the Chicago-land area Served as primary liaison between Director of Operations and associates Supported office maintenance functions including all computer and technical support Coordinated human resources tasks including training, interviewing, and team building.         January 2007   to   April 2008     Company Name   City  ,   State     General Manager        Managed customer relations and all aspects of customer service Coordinated and developed training programs for over 50 employees Determined and executed all necessary personnel actions Initiated human resources programs including safety training Regulated cost and inventory; responsible for all purchasing and marketing; developed vendor relationships Facilitated weekly meetings to analyze product mix, sales, profitability, and manage company goals.         February 2004   to   February 2006     Company Name   City  ,   State     Account Manager        Initiated all necessary administrative functions for Account Executives and Sales Team members in order to set-up new loan submissions and fund complete loan packages.  Created and maintained complex databases to resolve discrepancies in individual loan packages and accounts under narrow time constraints.  Researched and performed comprehensive research and attended various training courses to ensure proper loan handling.          Skills    accounting, accounts payable, accounts receivable, administrative functions, auditing, billing, Bookkeeping, book, budgeting, business development, contracts, cost accounting, CPR Certified, client, clients, client relations, customer relations, customer service, data entry, databases, direct marketing, economics, editing, filing, finance, financial, Financial analysis, financial reports, human resources, Instructor, inventory, IT support, team building, ledger, letters, Director, managing, market research, marketing, meetings, mentoring, office, newsletter, organizational, payroll, personnel, Physical Therapy, project management, Property Management, purchasing, Quickbooks, Rehabilitation, Research, safety, Sales, scheduling, tax, Teacher, teaching, technical support, answering phones, training programs, website, written   "
FITNESS,"         GROUP FITNESS INSTRUCTOR           Summary    Experienced, passionate and highly motivated fitness professional focused on creating dynamic and positive
experiences for fitness members. Well organized and reliable with excellent leadership and teamwork skills.      Highlights                    Experience      Group Fitness Instructor    July 2007   to   Current     Company Name   Ôºç   City  ,   State      Teach fitness classes ensuring safe, effective and fun workouts for all levels.  Provide challenging options and modifications as needed.  Observe and model good body mechanics.  Communicate regularly with members to enhance knowledge of exercises, body alignment and exercise safety.  Motivate members to be consistent, work toward achieving their goals, be fit and be happy.  Accomplishment: Recipient of Group Fitness Instructor of the Year Award (2010) Recipient of CanDo Stars Award.          Group Fitness Instructor    November 2005   to   May 2007     Company Name   Ôºç   City  ,   State            Fitness Instructor    March 2005   to   September 2006     Company Name   Ôºç   City  ,   State      Led fitness classes for mom's and babies in strollers.  Used body weight, resistance equipment (ie,resistance.  tubing) and general surroundings to provide effective, safe and fun workouts for class participants.  Observed and.  modeled good body mechanics.  Acted as role model and motivated participants to be fit and active moms.          Group Fitness Instructor    August 2003   to   November 2005     Company Name   Ôºç   City  ,   State            Pharmaceutical Sales Representative    June 1999   to   February 2004     Company Name   Ôºç   City  ,   State      Managed NY territory, marketing and selling a portfolio of arthritis, asthma and osteoporosis products to doctors, surgeons and pharmacists.  Coordinated and conducted routine business/territory analysis to identify business opportunities and competitive threats.  Served as District Champion for Singulair, providing strong leadership to the district by communicating frequently on new bulletins, and different initiatives.  Demonstrated how to use competitive resources to district and NJ Region.  Planned and executed health education programs for colleagues and physicians.  Mentored two new representatives in 2001, assisting both in becoming successful in their jobs and hence providing management with valuable assistance in area of people management.  Built strong customer relationships by provided high value-adding services to physician offices and pharmacists.  Consistently achieved top product market shares across the NJ region during tenure.  Accomplishments: Recipient of NJ district Leadership award 2002 Recipient of Going the Extra MILE Award (1Q 2001) and numerous business driver incentives Winner of sales performance incentive trip for two consecutive years.          Product Marketing Specialist    June 1997   to   June 1999     Company Name   Ôºç   City  ,   State      Product management of Canon's Office Products Line.  Responsibilities included launching new products for major accounts such as Office Depot, Staples and Office Max.  Acted as Staples' Key Account Representative coordinating all trainings and public events for Staples Stores nationwide.  Conducted national training programs for internal and outside sales personnel and Canon subsidiaries in 14 states throughout the Northeast.  Provided consulting services in areas of product training and product placement for all major accounts Assisted management team in the development of new marketing materials used for product training.  Collected and analyzed sales support data, competitive facts and other marketing info in order to keep abreast of emerging technologies and provide feedback to management.  Accomplishments: Represented Canon Inc.  on Staples and Office Depots' Live training broadcasts viewed by sales associates nationwide Represented Canon Inc.  on QVC, cable television's home shopping network.  Promoted select product and sold over 2,500 units for Canon.  Two time recipient of The Marketing Diplomat Award, recognized by management for providing superior customer service and leadership.          Public Relations Representative    August 1993   to   June 1995     Company Name   Ôºç   City  ,   State      Promoted ""computer learning"" school to educators in a territory comprised of 73 high schools.  This marketing resulted in increased awareness of The Cittone Institute's programs and opportunities.  Led motivational presentations for high school classes ranging in size from 10 to 100 students.  Utilized various marketing practices to recruit new students.  Increased territory penetration by 50%.  Developed track record of consistently surpassing sales goals.  Organized and hosted receptions, social activities and educational events to promote the school.  Accomplishments: Ranked #1 out of 21 Sales Representatives Recognized as ""Top Public Relations Representative in 1994"".          Trainer/Coach    November 2013   to   Current     Company Name   Ôºç   City  ,   State     Coach small group training classes utilizing an assortment of exercise equipment; ie; dumbells, TRX suspension straps, Bosu Balls, ab dollies, water rowers and treadmills.  Responsible for providing safe and effective exercise modifications on an as needed basis.  Motivate members to work beyond their expectations in a fun, yet professional manner.  Encourage members to continue attending training session         Education      Bachelor Of Science   :   Communications Spanish      Ithaca College   Ôºç   City  ,   State  ,   USA    GPA:   Cum Laude Two time recipient of Emerson Academic Scholarship ¬∑ Two time recipient of Presidents Award ¬∑ Member of Alpha Epsilon Rho, Communications Honorary Society ¬∑ Deans' List    Communications Spanish Cum Laude Two time recipient of Emerson Academic Scholarship ¬∑ Two time recipient of Presidents Award ¬∑ Member of Alpha Epsilon Rho, Communications Honorary Society ¬∑ Deans' List        Certifications    ACE Certified Group Fitness lnstructor Experience in developing choreography and Johnny G Certified Spinning Instructor          teaching multiple class formats such as Bosu AEA certified Aquatics Instructor          Ball, Resistance/Strength, bootcamp, core Certified in three Les Mills Programs (Body          conditioning, spinning, aquatics, and Les Mills Combat, Body Pump ,& CXWORX)          classes. CPR and AED certified Strong track record of developing and       Skills     cable, Excellent Communication, Interpersonal Skills, competitive, consulting, CPR, customer service, Instructor, ie, Leadership, people management, marketing, market, marketing materials, Max, Office, mom, network, outside sales, personnel, presentations, Product management, Public Relations, safety, selling, Sales, sales support, teaching, television, training programs    "
FITNESS,"         FITNESS INSTRUCTOR       Summary    I am found to be affable, responsible and enthusiastic, with an impeccable ability to learn new tasks
quickly, while growing customer relationships and maintaining constant satisfaction. I represent any
establishment with a congenial, professional demeanor at all times, with a contagious smile glued to my face. I have had experience in
customer service now, for a little over two years. I am at the prime of my life where every learning experience I encounter is not only a blessing, but an honor to say the least. I am a highly driven individual who strives for the best in all that I do. I am a people-person and can form relationships with nearly everyone I come into contact with. I am a valuable asset to any team that wishes to obtain only the finest, and most organic individuals. I am trustworthy, honest, and as hardworking as they come. Challenges are passed along my way because it is known that I will find the best and most effective ways in solving them.¬†      Skills      Leadership¬†  Proficient in writing¬†  Excellent communicator¬†  Avid listener¬†  Expert Multi-tasker¬†  Mutual mediator¬†  Problem-Solver¬†        Accomplishments      Am a co-founder in the formation of a fitness app.¬†  Dual enrolled in college while a junior in high school and graduated with over 38 applicable and accredited college credits.¬†  Represented my community in California as the year's reigning pageant princess, with countless hours of community service.  Conducted a women's study with over 40 individuals with ages ranging from 18-50.  Underwent heart surgery at the age of 15, and overcame the various physical set backs that hindered me for so long.¬†        Experience     05/2017   to   Current     Fitness Instructor    Company Name   Ôºç   City  ,   State    As a fresh faced fitness instructor, I am new to the game. I have a deep love for health and wellness and after weeks of training alongside strong, qualified women. I was chosen to lead men and women alike in the teaching of various fitness workouts including: barre, strength training, and HIIT. I resume my position when I return to school in the fall. Within this position I must display immense responsibility, mindfullness, and compassion to all that step into my studio.¬†       03/2017       Sub Maker    Company Name   Ôºç   City  ,   State    Here at Jersey Mike's, I learned how to deal with intense, fast-paced food service. Showing not only speed but quality and efficiency. With a constant flow of customers going in and out, it is not only important to be quick thinking, but also being attentive to detail and customer satisfaction. I worked register, as well as a sub ""dresser"" and handled various situations. I had a smile painted on my face, and truly made my customers' experience at Jersey Mike's a great one. I aim for excellence in all that I do, and when I do something I want it done right the first time around.¬†       07/2015   to   07/2016     Sales Associate    Company Name   Ôºç   City  ,   State      Specialized in sales of Alex and Ani jewelry, Brighton jewelry and Pandora
          jewelry.Worked as a sales representative, greeter, and cashiered at the
          register.  Provided excellent customer service.         06/2014   to   06/2015     Sterilization Technician    Company Name   Ôºç   City  ,   State      Answered telephones and give appropriate information to callers.  Greeted
          visitors and handled their inquiries or directed them to appropriate persons
          according to their needs.  Order and dispense supplies.  Sterilize tools for usage.          Education and Training     2018     Bachelor of Arts  :   Human Resources and International Business Law    Liberty University   Ôºç   City  ,   State  ,   U.S.A.    I arrived here at LU in the Fall of 2017, pursuing a degree in one of the most rigorous majors in the school of business. I aim to learn the ins and outs of every corporation I work for one day as an HR Director. And have particular interests in companies involving health and wellness.¬†       2016     Associate of Arts  :   Liberal Arts    College of the Canyons  Valencia   Ôºç     State  ,   United States    Liberal Arts I have attended my community college since I was a junior in high school. By
          participating in dual enrollment I was able to finish up my Associate's Degree
          just one year after graduating high school.
          Academy of the Canyons  Valencia , California , United States
          Here at AOC I was able to be both a high school student and college student
          simultaneously by being enrolled at what is referred to as, a middle college. I
          stayed at Academy of the Canyons for my 2013-2014 academic year.       2015           Valencia High School   Ôºç   City  ,   State  ,   United States    I started at Valencia High School my freshman year, transferred out to Academy
          of the Canyons my junior year, and returned back to Valencia to graduate with
          my original class in 2015.        Activities and Honors     I was a member of the Phi Theta Kappa Honor's Society at my previous institution. And since coming to Lynchburg I have joined the SHRM club, for Human Resources majors.¬†  I recently have signed up to working with the community's Humane Society and becoming more actively ¬†involved in their services their.  One of my most prized projects I am working on at the moment is the formation of a fitness app. I am a cofounder for this app and many more to come and expect a launch date some time in the Fall.¬†    "
FITNESS,"         FITNESS DIRECTOR       Professional Profile    Dedicated business professional with over seven years of experience in marketing and customer service in the fitness industry; marketing and selling fitness services while providing exceptional customer service.      Qualifications        Successful sales experience				Creative and resourceful
Exceptional problem solving ability 			Superior organization
Strong leadership and communication skills			Project management
Proficient with Microsoft Office and Outlook 		Ability to work in a team setting              Experience      Fitness Director   01/2010   to   Current     Company Name   City  ,   State       Managed 20 full time staff and 40 part-time and on call staff.  Managed schedules for 10 full time and five part-time personal trainers, three nutritionists, two cardio coaches, and four Pilates trainers.  Worked directly with sales of personal training, wellness, Pilates, group exercise services and packages to members based on the needs of the member.  Provided members with exceptional member service by exceeding expectations and being proactive in resolving issues and answering questions.  Setup and managed CSI scheduling, billing, and operating software system for the fitness and wellness departments.  Developed and created new programs to promote and market the various fitness and wellness services to increase member engagement.  Worked closely with the communications team on the various marketing outlets.  This includes creating text and formats for email alerts, GPX and Group Personal Training schedules, brochures, flyers, and web content.  Developed and trained fitness, wellness, and athletic services staff on departmental processes, procedures, and standards.  Managed payroll by checking time and attendance records, entering service provider commission, and submitting payroll documents to payroll supervisor.  Managed Group Personal Training program schedule, billing, and marketing materials.  Managed all fitness and wellness department billing and credits.  Helped develop, market, and host open houses for the Pilates studio and the launch of the new conditioning studio.  Assisted with planning and hosting of annual Wellness Fair.  Handled member complaints and worked with the members to find the best solution.  Worked with the members to determine the best program or service and pairing the member up with the appropriate service provider.  Worked directly with Membership Director to increase new member engagement by developing promotions and communications to welcome and support all new members.          Fitness Specialist/Member Service Specialist   12/2007   to   03/2010     Company Name   City  ,   State       Worked with clients to assess, design, and maintain exercise programs.  Programs included goal setting, cardiovascular workouts, and strength training workouts to help obtain health and wellness goals.  Created and implemented programming for fitness division within the company including fitness bowls, muscle matchups, and table tennis tournaments.  The goal of fitness programs was to promote and educate employees on health and wellness within the corporations Vivecorp Inc.  contracted with.  Created marketing materials for all fitness programs including flyers, email alerts, and updating web content.  Created and implemented fitness assessment programming including four components; cardiovascular, muscular strength, flexibility, and circumference measurements.  Provided health screenings including lipid panel, glucose/cholesterol, body composition, blood pressure, and bone density to corporations to promote health and wellness.  Designed and instructed group exercise classes including x-training, circuit training, and core conditioning.  Provided members with exceptional member service by exceeding expectations, welcoming, and motivating members.          Event Management   11/2006   to   03/2008     Company Name   City  ,   State       Organized and prepared materials for school athletic events including basketball and volleyball matches.  Sold and distributed tickets at athletic events working within the ticket sales and will call sales offices.  Tracked game day attendance by counting tickets prior to completion of each match.  Provided extraordinary game day experience by escorting ticket holders to seats, handing out flyers, and answering questions.          Education      Master's of Business Administration (MBA)  :   General Management   2012       UNIVERSITY OF PHOENIX   City  ,   State       General Management        Bachelor of Science Degree (BS)  :   Exercise Science   2008       SEATTLE PACIFIC UNIVERSITY   City  ,   State       Exercise Science        Interests    Volunteer for Northwest Association for Blind Athletes
*4-year member of Seattle Pacific University Women's Soccer Team
*3-year member of Student Athletic Advisory Committee at Seattle Pacific University        Additional Information      Other Activities
*Volunteer for Northwest Association for Blind Athletes
*4-year member of Seattle Pacific University Women's Soccer Team
*3-year member of Student Athletic Advisory Committee at Seattle Pacific University        Skills    billing, blood pressure, brochures, communication skills, clients, email, goal setting, promote health, leadership, Director, marketing, market, marketing materials, materials, Microsoft Office, Outlook, payroll, problem solving, processes, programming, Project management, sales experience, sales, scheduling, supervisor, web content, composition   "
FITNESS,"         FITNESS INSTRUCTOR         Summary    Seeking a career as¬†a Real Estate Professional;  acutely focused on customer service and network building. Promptly develops vital relationships needed to operate as an effective Real Estate Salesperson.        Highlights          Excellent communicator  Highly professional  Proficient in Microsoft Office  Skilled mediator      Clean driving record  Negotiations expert            Experience      Company Name    City  ,   State    Fitness Instructor   04/2015   to   Current       To sign clients in and to be sure they are registered for class.  To lead, instruct, and teach choreographed group fitness classes that thrive on motivation and proper queing with an emphasis on active listening.  To demonstrate proper form and safety techniques in an effort to achieve and receive the best results.          Company Name    City  ,   State    Office Assistant/Server   03/2014   to   Current       Perform basic office duties being proficient MAC and PC, answer phones, emailing clients, scheduling events around seasonal calendar To make and reserve reservations for an even flow, to create an inviting environment that delivers quick and efficient service To serve customers in a fast-paced environment while being able to multi-task effectively with a pleasant demeanor and heart.          Company Name    City  ,   State    Wellness Coordinator/Group Instructor   10/2012   to   05/2013       To open Wellness Center, answering phones, scheduling appointments, creating monthly Newsletters, Calendar of Events for internal staff To communicate via intranet for VA employees, to send reminders for scheduled events To develop and maintain existing Excel Spreadsheets in an effort to track progress of trained staff members and new members.          Education      Associate of Arts  :  Management   2005     Mesa Community College  ,   City  ,   State  ,   USA            Bachelor of Science  :  Nutrition   2010     Kaplan University  ,   City  ,   State  ,   USA            Certifications    Pure Barre Certified Instructor*AFAA Certified Group Fitness Instructor*
CPR/AED Certified      Skills     Appointment Setter, Multi-tasker, Adaptable, Microsoft Word, Microsoft Excel, Outlook, OneDrive, Excellent Phone Skills, Able to work in fast-pace high volume environment, Flexible, Productive and Efficient.    "
FITNESS,"         FITNESS DIRECTOR             Highlights          Skills Used:  Teamwork, Leadership, Ocean Saftey Knowledge, Customer Service/Hospitality  Basic Japanese Speaking (greetings & customs)  Diamond Jeweler / Executive Protection  Jason Park Diamond      - Honolulu, HI - July 2014 to October 2014  Responsibilities  Sales of Various Exquisite Diamonds, Rare Gemstones, Sunrise shells and Royal Hawaiian Jewelry from the  Historic Iolani Palace  Provide Personal Security during transportation of Diamonds, Gemstones and or Cash Deposits.              Accomplishments      Assisted in the Start Up and Grand Opening of Jason Park Diamond, Jeweler for the Iolani Palace in Honolulu Hawaii.  Skills Used Knowledge of Characteristics associated with Pricing Diamonds, Rare Gemstones, Sunrise shells.  Tactics and Techniques for Executive Protection and Transportation of High Value Items.  Executive Assistant to CEO / Ambassador Of Pearl Harbor Discover Hawaii Tours    - Honolulu, HI - July 2012 to April 2014 Responsibilities: Schedule business meetings , times and locations, and coordinate travel arrangements for 1-7 personel Assist with Daily Operations of company and monitor employee production and operations.  Key player in development of Waikiki Welcome Center economic tour trolley which provides transportation to and from local events while providing visual advertising for Discover Hawaii Tours.  Maintenance Manager for 108 Tour buses on islands of Hawaii, Maui, Oahu and Kaui.  Responsible for ensuring all vehicle's in company operation have proper Decals and Insurances and comply with federal and state tourism transportation regulations.  Oversee 18 Tour Drivers ensuring all maintain current TWIC, CDL, Medical and Legal clearances to allow Military Base Access Coordinated Tour Routes / Schedules for Tour Drivers on site at Pearl Harbor Assist Tourist around Pearl Harbor Act as Liason for Discover Hawaii Tours with Other Tour Companies.  Prepare Breakfast Boxes for morning tours of 150-300 people Sales Representative / Model RIX Islandwear - Honolulu, HI - February 2011 to January 2012 Responsibilities Sales of Special Brand Men's Only Aloha Shirts.  Opening and Closing Store Cashier / Trainer Inventory Accountability of shipments and Quality Control Supervisor ensuring correct products arrived free of damages.  Modeled Men's Aloha T Shirts and was featured on 12ft x 5ft poster that was posted in display window of location.  Accomplishments Doubled store location monthly earning of +-$6,500 to +-$13,400.        Experience      Fitness Director    August 2015   to   Current     Company Name   Ôºç   City  ,   State      Manage 11 Personal Training Staff ensuring facility offers highest level of safe and effective training along with offering diverse training programs.  Draft and Submit Payroll for 11 Training Department Employees Bi-weekly Conduct monthly training groups to ensure employees are following company policy and procedures.  Sell Club Memberships Sell Personal Training Accomplishments: Increased monthly revenue to $32,000 resulting in promotion to Fitness Director in first 90 days with company.  First month as Fitness Director resulted in $77,800 highest personal training sales on company record surpassing monthly goal of $45,000 by $32,800.          Manager / Safety Advisor    January 2012   to   January 2016     Company Name   Ôºç   City  ,   State      Entrusted with keys and security codes for opening and closing store.  Train New Employees on Daily Operations and review company Policies and Procedures as well as Crew Expectations during indoctrination process.  Manage Reservation Times for Surf lessons and coordinate ground demonstrations Practice and Demonstrate Water Safety techniques and maintain a current CPR qualification.  Provide Basic First Aid on daily basis for minor cuts, scrapes, punctures and severe lacerations to injuries that require professional medical attention.          Aviation Warfare Systems Operator    November 2004   to   August 2010       783 Hrs Flight Time as Tactical Helicopter Aircrewman.  Door Gunner: M240D, .50 Cal Gau 16.  Anti Submarine Warfare Systems (Acoustic / Non Acoustic.          Airborne Radar Operator / Sensor Operator       Written up for Tactical Operator of the Quarter during first deployment.Scored a 394 out of 400 on Search and Rescue Physical Evaluation of Western Operators and scored 4.0 out of 4.0 on the academic portion of the evaluation.  Awarded for being the only Operator to score that high on entire evaluation of Pacific Navy.Cover page and 4 page article in FUTURES Magazine, a military recruiting magazine distributed across the nation.  Also Featured on Today'sMilitary.comDiving with a Navy Search-and-Rescue Swimmer: http:// youtu.be/DPNfXayzvL4.          Education      High School Diploma   :   General Education  ,   2004    Camden County High School   Ôºç   City  ,   State      General Education        Willing to relocate: Anywhere      Skills    academic, Basic, Bi, Cash Deposits, closing, CPR, Customer Service, First Aid, FUTURES, http, Japanese, Leadership, Director, Navy, Communicator, page, Payroll, People Skills, Policies, promotion, Speaking, recruiting, Safety, Sales, Teamwork, training programs, transportation, Written      Additional Information      Willing to relocate: Anywhere
Authorized to work in the US for any employer  AWARDS National Defense Service Medal December 2004 Awarded for Military Service during a National Emergency or any other Periods deemed by Secretary of Defense Navy Good Conduct Award November 2008 Exemplary Behavior, Efficiency and Fidelity in Federal Military Service Global War On Terrorism Expeditionary Medal June 2009 Overseas Direct Service to the Global War on Terrorism Global War On Terrorism Service Medal June 2009 Direct Support in Service to the Global War on Terrorism Sea Service Deployment Medal June 2010 90 Consecutive Days Forward Deployed Naval Aircrewman/Aviation Search and Rescue Swimmer August 2008 Naval Aviation Systems Warfare Pin awarded after successful completion of Special Operations Pipeline. Expert Pistol Marksmanship Medal December 2004 Having Qualified Expert Score Ranking according Naval Standards with a M9 pistol. Expert Rifle Marksmanship Medal December 2004 Having Qualified Expert Score Ranking according to Naval Standards with M16 / M4 Rifles. Enlisted Aviation Warfare Pin January 2008      "
FITNESS,"         FITNESS TRAINER           Professional Summary     Articulate Certified Personal Trainer driven to succeed. Strategic planning and client relationship management expert.  Looking to advance my career here at Planet Fitness and take my member oriented approach to a reach a much larger scale of members.       Core Qualifications          Very broad background in Fitness Industry.  Graduated in the top 10% in my graduating class.  15+ years motivating people as a coach getting people to perform at a high level.  Diverse background with coaching/fitness/sales.  Expert communicator to help drive success and motivate.      CPR/First Aid Certified.  ASFA Certified Fitness Trainer.  10+ years of doing public speaking engagements in the sport of softball to prospective coaches.            Experience      Fitness Trainer    August 2014   to   Current     Company Name   Ôºç   City  ,   State      Taught and implemented all classes in the PE@PF schedule.  Made great relationships with members and gave them +1%.  Designed specific workouts for each member and made myself available to make the members feel special about what they are doing.  Added to the biggest loser class to make it more effective and enjoyable to our members.  Taught over 40+ classes per week.          Assistant Softball Coach/Recruiting Coordinator    January 2013   to   Current     Company Name   Ôºç   City  ,   State      Plan, organize, and conduct practice sessions.  Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance.  Identify and recruit potential student athletes by attending games, sending recruitment letters, and meeting and conducting tours with potential recruits on campus.  Ability to use FrontRush application daily to monitor our recruiting database and maintain relationships with potential student-athletes.  Coached 2013 NAC Rookie of the Year and on staff that won 2013 Coach of the Year Honors.          Assistant Softball Coach/Strength and Conditioning Coach    September 2012   to   August 2013     Company Name   Ôºç   City  ,   State      Aided in finding colleges for all fourteen members of team ranging from Division I to Division III.  Built strong networking relationships with college coaches at each level and was able to travel across the country during this time to hone my skills.  Serve as tournament host including scheduling of games, staff, outside vendors.          Golf Department Manager/Senior Sales    January 2011   to   December 2012     Company Name   Ôºç   City  ,   State      Sold or arranged for delivery, insurance, financing, or service contracts for merchandise.  Placed special orders or call other stores to find desired items.  Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.  Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.  Increased sales in golf department 30% in year one and 20% in year two.  Practiced customer service in high volume, busy environment.          Athletic Department Assistant/Game Day Manager/Fitness Center Coordinator    September 2006   to   August 2010     Company Name   Ôºç   City  ,   State      Scheduled all athletic facility requests for athletic department as well as outside interests.  Scheduled usage of, and maintained athletic department vehicles for use by athletic department as well as other school departments.  Processed athletic department purchase orders / managed orders received within athletic department.  Participated in faculty and college committee activities.  Represented institution at community and campus events, in meetings with other institution personnel, and during accreditation processes.  Managed all equipment for all six varsity sports and all of our intramural programs.  Acted as site manager for soccer, basketball, and softball events on campus.  Also managed field maintenance of all athletic facilities on campus which included soccer and softball field along with our college gymnasium.  Scheduled student-workers for to ensure fitness center was up to date.  Also made recommendations for new equipment and made sure that the equipment was maintained and up to date.          Assistant Softball Coach    January 2004   to   August 2011     Company Name   Ôºç   City  ,   State      Member of 2005 NFCA/Speedline National Coaching Staff of the Year.  Won 2005 and 2006 conference championships.  Had a winning season in all but one season including a program best 31 wins in 2010.  Qualified for post season play each season and was region runner-up in 2005.  Coached seven NFCA/NJCAA All-Americans and nine Academic All-Americans.          Education      B.A   :   Sport and Recreation Management  ,   May 2014    New England College   Ôºç   City  ,   State      GPA:   Graduated Magna Cum Laude.     Sport and Recreation Management Graduated  Magna Cum Laude .         A.A   :   Liberal Arts  ,   May 2005    SUSSEX COUNTY COMMUNITY COLLEGE   Ôºç   City  ,   State      Liberal Arts        Work History      Company Name                Company Name                  Skills    Academic, Coach, Coaching, contracts, customer service, database, delivery, financing, insurance, letters, meetings, NAC, networking, personnel, policies, processes, recruiting, recruitment, sales, scheduling   "
FITNESS,"         FITNESS INSTRUCTOR         Professional Summary    Dynamic, entrepreneurial sales executive with a record of achievement and success driving sales growth in highly competitive markets. Solid background securing key clients and increasing product distribution to grow market share. Steadfast in building new business, securing customer loyalty, and developing strong relationships with external business partners. Well organized with a track record that demonstrates self-motivation, creativity and the initiative to achieve both personal and corporate goals.      Skills         Sales Management   Account Management   Program Management   Client Relationships   Product Marketing     Customer Retention   Distribution Strategies   Team Leadership   Wine & Spirits/Beverage Industry            Experience      Fitness Instructor  ,   02/2013   to   Current     Company Name   ‚Äì   City  ,   State    Teach energetic workouts that are challenging and motivating, yet safe. Provide students individualized hands-on adjustment throughout class. Address each student by name during class and cultivate long term relationships. Organized the 2014 Fitness Kick-off Challenge in which local vendors provided educational seminars/products to inspire a commitment to a healthier lifestyle. Assist clients of all ages and fitness levels in improving health and wellness.       Owner  ,   01/2011   to   Current     Company Name   ‚Äì   City  ,   State    Founder of a stand up paddle board business consisting of retail sales, rentals and lessons. Hands on involvement from lease contract negotiations to build-out, to website development and marketing strategy. On site management of all daily operations as well as recruiting, hiring and training staff. Responsible for all aspects of business including inventory management, product education, payroll, and social media outreach. Organized corporate outings and charity fundraisers. Became the first and only Austin stand up paddle board company to offer online reservations for clients. Achieved an overall 5 star rating on YELP within the first year of business. The company is closing October 31, 2014.       Central Regional Manager  ,   10/2008   to   03/2011     Company Name   ‚Äì   City  ,   State    Successfully executed sales and managed an eight state region consisting of two distributors/brokers, with a combined total sales of approximately $2.7 million. Developed and implemented a promotional calendar for regional locations of national food stores. Collaborated with corporate buyers on private label product development and program management. Worked as a team with distributor management and staff to educate and develop programs for increasing product knowledge, market presence and sales. Monthly conference calls with broker principals to review performance, goals and opportunities. Conducted educational tea classes for retail sales partners as well as consumers.       Fine Wine Specialist  ,   2008   to   2008     Company Name   ‚Äì   City  ,   State    Developed relationships with on/off premise accounts to identify opportunities for product placement. Conducted wait staff training seminars and designed wine by the glass programs to support the Diamond portfolio. Assisted with inventory management and stock rotation. Set shelf space, cold box and built displays to support supplier promotions and incentive programs. Demonstrated sales abilities through successful presentation and promotion of new and existing products and the expansion of business. Met or exceeded assigned monthly quotas and placement objectives.       Western Regional Sales Manager  ,   2005   to   2008     Company Name   ‚Äì   City  ,   State    Proficiently managed sales in a six state region comprised of eight different distributors/brokers, with combined total sales of approximately $1million. Interfaced directly with buyers, distributor management, sales representatives and marketing associates located throughout the territory. Conducted regular reviews with distributor management to ensure consistent performance to goal. Attended distributor sales meetings to present and educate representatives on new and existing products. Designed and implemented various sales incentives with a focus on elevating performance. Provided product training and promotional strategies to sales representatives and restaurant and retail staff. Developed Excel program to track monthly performance to goal.Increased overall sales in region by 9.5%.       California Area Sales Manager  ,   2002   to   2004     Company Name   ‚Äì   City  ,   State    Interfaced with key on/off-premise accounts, working in partnership with the distributor sales force to promote brand building and line expansion of existing brands within the portfolio. Conducted trade and public tastings, special promotions and wine maker dinners. Achieved growth in 13 focus brands resulting in a 24% increase in sales.       Wine Steward/Educator  ,   2001   to   2002     Company Name   ‚Äì   City  ,   State    Instrumental in developing and implementing the bi-monthly wine class for consumers. Created content and format of class material and presented it in a manner that was informative yet fun. As head of the wine department, responsible for driving sales, monthly promotions and all merchandising. Operated in a management capacity when opening or closing the store. Managed staff, reconciled all bank transactions, generated reports and ensured the store was properly stocked and detailed. Provided assistance to customers with wine selections and food/wine
pairing, made product recommendations and developed rapport to promote
customer loyalty and repeat business.       Wine Educator  ,   2000   to   2001     Company Name   ‚Äì   City  ,   State    Responsible for daily operation of the Terrace Wine Bar at the Golden Vine Winery, hosted by Robert Mondavi at Disney's California Adventure. Conducted guided wine tastings for guests and educational seminars and tastings for the restaurant staff.       Product Marketing Manager  ,   1995   to   1998     Company Name   ‚Äì   City  ,   State           Memory Products Buyer  ,   1988   to   1991     Company Name   ‚Äì   City  ,   State    Additional purchasing experience with two high-technology firms in Austin, TX,.       Education      High School Diploma  :         University of Texas   -   City  ,   State    Communications       Volunteering    Blue Dog Rescue Best Friends Animal Sanctuary      Certifications    2013 Certified Bar Method Fitness Instructor, 2012
Certified Power Yoga and Yoga Sculpt Instructor, 2002 Court of Masters Sommelier -Level One Certification   "
FITNESS,"         DIRECTOR/PRESIDENT - MINTURN FITNESS CENTER       Executive Profile     21-year Internationally-regarded coaching professional, 13-year Nationally certified/accredited in Strength and Conditioning, Industry-leading Athletic Performance Executive in the field of high-performance athletic training who creates strategic alliances with organizational leaders to effectively align with and support key business initiatives. Experience with successful facility design, builds and operations. Recruits and retains high performance teams by hiring, developing and motivating skilled professionals. Provides oversight of all budgets, operations and strategic initiatives with sound operational management skills. Provides athletic high-performance programming, training, education, presentations and hands-on coaching of all Elite, High-School and General Population athlete membership on and off-site.       Skill Highlights          NSCA CSCS*D (09-14)  NSCA RSCC*D (16-Present)  EXOS XPS¬†  NSCA Colorado State Program Director (11-12)  EXOS (Formerly Athlete's Performance) Level IV Mentor (05-2010)  Director of Human Performance SSCV (10-Present)      FMS Level 1 Certified (09-Present)  TRX Level 1 Certified (09-Present)  Power Plate Academy Certified (09-Present)  Internationally Recognized Speaker for the NSCA and Keiser Corp (08-Present)  Director of Coaches Education for SSCV (10-Present)  Director of Facilities and Operations Minturn Fitness Center (14-Present)            Noted Accomplishments      Women's FIS Team Coach for SSCV producing the most athletes from a single program to make the USST during the 2 year span 1997-99  USST Disabled/Paralympic Alpine Coach of the Year 2005  Designed and Executed First-Ever Dedicated SSCV Strength and Conditioning Program 2006  Designed and Executed First-Ever 55-Hour Continuing Education program for Ski and Snowboard Club Vail Full and Part-time athletic staff (120-134 staff members) 2009  Directed all-inclusive Human Performance Program for SSCV including Strength and Conditioning, Sport Psychology, Nutrition and Medical intervention 2009-Present  Proposed, designed, built and provided operational oversight of all facets of the Minturn Fitness Center on the VSSA Campus including operations, hiring, membership management, marketing and advertising, programming for General Population, Junior, High-School and Elite/VIP athletes. 2014-16  Presented at the NFL Combine in Indianapolis ID on the subject of ""Power Training for Olympic Success"" Spring 2014        Professional Experience      Director/President - Minturn Fitness Center     Aug 2013   to   Mar 2017      Company Name   Ôºç   City  ,   State     Responsible for concept, design, oversight of construction and opening of the Nation's first half-public, half-private Performance Training Athletic Facility with funding split between the municipality of the Town of Minturn and Ski and Snowboard Club Vail.  Secured Strategic Partnerships and Sponsorships to include, but not limited to: Facility Design, Construction, Equipment, Staffing and Uniforming.  Provide Operational Oversight to include, but not limited to: Scheduling, Programming, Zone Layout, Organizational Philosophies and Strategies and Recruitment and Hiring of all relevant Administrative and Coaching Staff.  Provide Budgetary Oversight to include, but not limited to: Hourly and Salaried Payroll, Expenses and Revenue, Relevant Fee Structures for Membership, Elite and VIP Fee Structuring and Continuing Oversight and Strategic Initiatives to balance Profit and Loss.         Director of Human Performance     May 2010   to   Mar 2017      Company Name   Ôºç   City  ,   State     Responsible for coordination of all aspects of Athletic Human Performance for the athlete population at SSCV including but not limited to: Strength and Conditioning, Sport Psychology, Nutrition, Athletic Programming through Periodization with discipline specificity, Program Design, Athletic Testing, Data Compilation and Analysis and Medical Coordination and Intervention Strategies.  Recruiting, Hiring, Management and Evaluation of all Human Performance Staff.  Integration and Collaboration with all Sport Specific Coaching Staff at SSCV.  Organization of all non-snow training sessions with facilities both on and off-site.  Presentation and collaboration of training methods and philosophies both internal and external including LTAD, program periodization and programming.  Responsible for the design, organization and execution of an annual, Industry-Leading 55 hour Continuing Education Program for the entire full-time SSCV Staff including but not limited to: Scheduling, Organization of facilities, Recruitment of Industry Professionals to speak on the topics of Leadership, Sport Performance Strategies, Communication Strategies, Building a Culture of Excellence, Team-building, and Annual Operational Expectations.  Annual Sub-Contract by the FIS through SSCV to oversee all safety systems, surface management and course sets for the FIS World Cup and FIS World Championships at Beaver Creek, Colorado. Duties include but are not limited to: Design of Safety Systems including A and B-net systems, Racecourse surface preparation and maintenance, Course sets for each discipline. In charge of multiple crews on simultaneous projects throughout the duration of the events.       ‚Äã        Director of Strength and Conditioning     Apr 2005   to   Apr 2010      Company Name   Ôºç   City  ,   State     Responsible for the Concept, Design and Execution of the first dedicated Strength and Conditioning Program for Ski and Snowboard Club Vail.  Startup Facility Responsibilities include, but not limited to: Facility procurement and design, Building of Strategic Partnerships for procurement of equipment and technology through fund-raising and sponsorship initiatives.  Position Responsibilities include, but not limited to Strength and Conditioning Program Designs for all 5 disciplines of Snow Sport at SSCV, Facility Scheduling for Team and Individual Training, Budgetary Oversight, Injury Management through Strategic Partnerships, Recruitment and Hiring of Key Staff positions, Athlete Testing and Data Compilation for Presentation and Review and Annual Athletic Periodization Planning and Execution.  Annual Sub-Contract by the FIS through SSCV to oversee all safety systems, surfacemanagement and course sets for the FIS World Cup and FIS World Championships at Beaver Creek, Colorado. Duties include but are not limited to: Design of Safety Systems including A and B-net systems, Racecourse surface preparation and maintenance, Course sets for each discipline. In charge of multiple crews on simultaneous projects throughout the duration of the events.         Head Strength and Conditioning Coach/Assistant Alpine Coach     Apr 2001   to   May 2004      Company Name   Ôºç   City  ,   State     Head Strength and Conditioning Coach/Assistant Alpine Coach United States Disabled/Paralympic Ski Team Designed, implemented and coached discipline specific strength and conditioning programs for elite World Cup and Paralympic athletes.  Compiled data and kept records to track progress of athletes.  Coordinated with USOC Sport Science programs to enhance performance of athletes.  Coordinated with Howard Head Sport Medicine, Vail, CO. to enhance testing of athletes.  Supervised and mentored of all coaches individual programs.  Presented information to PSIA and USSCA coaches on strength and conditioning for disabled athletes.  Responsible for the on-hill training environment that including safety systems setup, course-setting, timing and video capture and analysis.  On-hill coaching of athletes to improve performance for training and racing.  Athletic management of each athlete individually to ensure proper training time, start management and qualification.  Coordinated sponsorship and purchase plans between athletes and equipment manufacturers.  Maintained and designed specific equipment based on athletes individual disabilities.  Designed, set-up and managed events including National elite FIS disabled ski races and International World Cup disabled alpine ski races.         Educational Background      EXOS Performance Certification (XPS)     2017     EXOS (Formerly Athletes Performance   Ôºç   City  ,   State  ,   USA   Succesful Completion of EXOS Online Performance Certification       Registered Strength and Conditioning Coach Certification with Distinction     2016     National Strength and Conditioning Association   Ôºç   City  ,   State  ,   USA    Successful Completion of Requirements for NSCA - RSCC*D (with Distinction) for 10 year Industry Professionals with References        Registered Strength and Conditioning Coach Certification     2011     National Strength and Conditioning Association   Ôºç   City  ,   State  ,   USA    Successful Completion of Requirements for NSCA - RSCC for 5 year Industry Professionals Certification        Level IV Mentorship  ,   Sport Performance   2010     EXOS (Formerly Athlete's Performance)   Ôºç   City  ,   State  ,   USA    Successful Completion of First-Ever Class, Level IV AP Performance Mentorship        Certified Strength and Conditioning Specialist with Distinction     2009     National Strength and Conditioning Association   Ôºç   City  ,   State  ,   USA    Successful Completion of Requirements for NSCA - CSCS*D (with Distinction)        Level III Mentorship  ,   Sport Performance   2007     EXOS (Formerly Athlete's Performance)   Ôºç   City  ,   State  ,   USA    Successful Completion of Level III AP Performance Mentorship        Level II Mentorship  ,   Sport Performance   2006     EXOS (Formerly Athlete's Performance)   Ôºç   City  ,   State  ,   USA    Successful Completion of Level II AP Performance Mentorship        Certified Strength and Conditioning Specialist     2006     National Strength and Conditioning Association   Ôºç   City  ,   State  ,   USA    Successful Completion of NSCA - CSCS Certification        Level 1 Mentorship  ,   Sport Performance   2005     EXOS (Formerly Athlete's Performance)   Ôºç   City  ,   State  ,   USA    Successful Completion of Level I AP Performance Mentorship        Intern/Collaboration  ,   Sport Performance   2000     United States Olympic Committee   Ôºç   City  ,   State  ,   USA    Intern and Collaboration with USOC Sport Science with Paralympic Athletes in testing and evaluation for Sport Performance.        Levels 1+2 USSA Sport Science Certification  ,   Sport Science   1998     United States Ski and Snowboard Association   Ôºç   City  ,   State  ,   USA    Successful Completion of USSA Sport Science Levels 1+2        Alpine Coach Certifications     1996     United States Ski and Snowboard Association   Ôºç   City  ,   State  ,   USA    Completion of USSA Alpine Coaching Levels 1+2         Bachelor of Arts  ,   English/Communications   1992     New England College   Ôºç   City  ,   State  ,   USA     4-Year Member of the New England College NCAA D-1 Alpine Ski Team  4-Year Member of the New England College MCLA Men's Club Lacrosse Team         Affiliations      Ski and Snowboard Club Vail - Director of Human Performance, Director of the Minturn Fitness Center and Director of Education for part and full time on-site staff (124+ staff members annually)¬†  EXOS (Formerly Athlete's Performance) - XPS, Level IV AP Mentor¬†  NSCA CSCS*D RSCC*D - Former Colorado State Program Director and Present Performance Consultant and Presenter and Regional, National and International Clinics and Conferences.  KEISER Performance Consultant - Present Strategic Partnership with Keiser Corporation Consulting and Presenting on Equipment Usage and Program Design at National and International Conferences.  USSA Level 2 Alpine Coach, Level 2 Sport Science Coach and Level 2 Referee - Presently Consult, Present and Collaborate on Strength and Conditioning Performance and Education Programming for Junior and Elite Snow Sports Athletes with USSA Center of Excellence Staff.        Speaking Engagements       Featured Speaker: Keiser Power Summit - Toronto       Feb 2015  ""Block Power Training for Olympic Success""   Featured Speaker: Fortius Power Summit - Vancouver  Feb 2015  ""Periodization for Power Performance""   Keynote Speaker: Keiser Performance Summit - CA     Jan 2015  ""Utilization of Power Training for Performance""   Featured Speaker: NFL Combine - ID                             Feb 2014  ""Block Power Training for Olympic Success""   Featured Speaker: USSA Congress - UT                         May 2011   ""Performance Training for Club Programs""   Featured Speaker: NSCA Colorado State Clinic - CO    June 2010   ""Power in Young Athletes""    Featured Speaker: NSCA Arizona State Clinic - AZ         Oct  2009   ""Periodization Strategies for Power""    Featured Speaker: Denver University Sport Performance  Jun 2008   ""FMS: Why, Where and How"" FMS: Corrective Exercise Strategies""   Keynote speaker: PSIA Adaptive Copper Mt. Fall Clinics  Oct 2004   ""Building Strength and Conditioning Programming for the Paralympic Athlete""         Skills      High-Level Strategic Alliance skills including but not limited to: Networking, Collaboration, Sponsorship and Partnerships.  High-Level Leadership Skills including but not limited to: Recruiting and Hiring of Best-in-Industry Staff, Direction and Education of Staff, Problem-Solving and Evaluation of Staff.  Technology Usage at all levels with concentration in Sport Performance Technology, Testing and Evaluation Technology and MAC and Windows based programming.     "
FITNESS,"         PROFESSIONAL FITNESS TRAINER, GROUP INSTRUCTOR           Professional Summary     My professional experience includes:  ‚Äã   Professional Fitness Trainer¬† requiring leadership and exceptional people skills. Certified by the National Exercise and Sports Training Association (NESTA) and certified TRX trainer and Kettlebell trainer. Versed in  various strength, agility group and private training sessions as well as specializing in high performance, sports and weight loss regimens.         Office Manager¬† requiring management experience and superior customer service skills. ¬†Scheduling appointments, insurance billing, phone skills, accounting, product sales and inventory and creating a caring and friendly environment are some of the skills involved on a daily basis.         Massage Therapist  with customer relations as well as customer comfortability and¬†trustworthiness are important skills necessary to be successful.¬†¬† Specializing in Deep Tissue, Sports, and Swedish Massage.        Membership Management¬† with management experience in organizing, updating and facilitating Memberships for members of the YMCA.¬†      Restaurant Hostess ¬†with skills including phones, reservations and customer service.           Experience      Professional Fitness Trainer, Group Instructor    February 2015   to   Current     Company Name   Ôºç   City  ,   State      My current employment at Wellfit Malibu as a Fitness Professional I lead group and private classes.  Classes at Wellfit Malibu include HiiT (High Intensity Interval Training, Strength Training,Kick boxing, Circuit Training, Plyometrics and Agility Training, Aqua Fitness and Restorative Stretch classes.  I am also responsible for administering the guests Test In and Test Outs using our InBody machine which records their body fat percentage, lean muscle mass, water levels, etc..  I take their measurements and explain their results to them for their future use in their fitness and nutrition journey.  For those looking for a more in depth look at their fitness levels I can give them aVO2 Max and/or RMR testing at Wellfit Malibu.  Most of all I enjoy helping and watching our guests transform physically, emotionally and spiritually right before my eyes.  It is exciting to see what people can accomplish when they trust the support system around them and when they truly start to believing in themselves and their abilities.          Manager/Certified Personal Trainer    October 1995   to   Current     Company Name   Ôºç   City  ,   State      I currently work part time as an Office Manager and Professional Fitness Trainer which is both challenging and rewarding.  My daily responsibilities as an Office Manager include; answering the phones, scheduling appointments for our Chiropractors, Physical Therapists, Massage Therapists, our Acupuncturist, our Skin Specialist and my own clients for Fitness Training.  I am also required to keep the office accounting and insurance billing up to date.  I order, label, sell and stock retail products as well as keep the office clean and efficient at all times.  My goal is to provide a smooth running and well-balanced environment for both the patients and employees.  As a certified fitness trainer my expertise has evolved by working with all different types of people; the young, the elderly, the weak, the strong, the couch potato, the professional athlete, the stay at home mom/dad, the workaholic, the rich and famous and the down to earth, all who have a similar goal in mind - Strength and fitness for a healthy lifestyle.  I developed of a beach workout called ""Beach Plyo"" which incorporates cardio, plyometric training, endurance, strength training and coordination. ¬† It is a total body workout in the soft sand which utilizes weighted balls, hurdles, ladders, plyometric jump boxes, exercise bands, etc..¬†  It is an intense class for those seeking something off the main grid and want a bit of a challenge.   I have also developed specific programs for the elderly so that they stay mentally and physically fit therefore preventing injury and/or illness.  In geriatric training there are two main focuses: Balance/Gait and muscle development.  Through exercise routines consisting of standing balancing exercises, vision exercises, water therapy, walking, stationary cycling, yoga, pilates, tai chi and basic strength exercises they can accomplish increased muscle¬† strength, bone strength and their ability to walk and move.   By keeping them active and physically strong improves their overall quality of life.  I have also taught, coached and trained young children and teenagers in specific sports as well as for overall fitness.  I have coached kids in track and field, soccer, softball, swimming and cross country.  I love the simple competitive nature of kids.  I enjoy finding ways to keep them motivated while keeping it fun.  It is incredibly rewarding to watch them reaching goals they never thought was possible.  Being a fitness trainer allows me to share my knowledge and experience with others and it also keeps me focused, balanced and organized.  I have chosen an overall healthy lifestyle that I believe is inspirational to those I train plus it gives me the energy I need to give them my absolute best.  Celebrity Personal Training Clients include:   Patrick and Jillian Dempsey (Professional Actor & Make-up Artist to the Stars)   Cher (Professional Singer, Actress, Director, Producer)   Lori Stark (Owner and Creator of Chrome Hearts Jewelry and Apparel)   Navi Rawat (Professional Actress)   David Ellis (Director, Producer and Professional Stuntman)   Greer Grammer (Professional Actress, Miss Golden Globe 2015, Daughter of Kelsey Grammer)   Kenny G (World Class Saxaphone Performer).          Massage Therapist    January 1993   to   September 1994     Company Name   Ôºç   City  ,   State      ¬†I owned and managed an independent massage therapy business out of the Total Woman Gym in my hometown of Ventura, CA.  I would advertise for my business and maintain a clean and serene massage therapy room with fresh linens and aromatherapy.  As a Massage Therapist I enjoyed connecting with people in a therapeutic and professional manner.          Professional Triathlete    January 1989    to   December 1995    Company Name   Ôºç   City  ,   State      As a pro triathlete I was given the opportunity to train and race all over the United States and internationally.  I had the privilege of working and training with performance experts in track and field, swimming and cycling and triathlon.  My sponsors consisted of Saucony running shoes, Oakley sunglasses, Danskin performance wear, Power Bar, Hamilton Bikes (now Easton), and Impex (a Japanese Nutrition company).          Hostess    September 1994   to   October 1995     Company Name   Ôºç   City  ,   State      As a Hostess m y duties included setting up tables and stations for service, answering phone calls, making reservations, tasting food for quality and presentation and seating our guests in the appropriate sections.   I really enjoyed working in an upscale restaurant where I had to exude confidence, poise and a positive attitude along with an excellent knowledge of food service.          Membership Manager    September 1987   to   October 1990     Company Name   Ôºç   City  ,   State      As a Membership Manager I was responsible for selling, managing and updating all memberships for the gym.  This job required many phone calls and meetings with new and existing members.  I would make sure they were content with their membership and their experience in our gym.  I truly loved working with people of all ages on a daily basis and making sure that all their needs were met.          Education      High School Diploma   :     Jun 1988    BUENA HIGH SCHOOL   Ôºç   City  ,   State      x Sports played: Varsity Swimming, Varsity Tennis, Varsity Soccer, Varsity Cross Country/Track        Associate of Arts        VENTURA COMMUNITY COLLEGE   Ôºç   City  ,   State  ,   United States    UNITED STATES          Sports Medicine      Cal Poly San Luis Obispo   Ôºç   City  ,   State  ,   United States    UNITED STATES Continued my undergraduate program and ran cross-country for the school team. CAL POLY SAN LUIS OBISPO, SAN LUIS OBISPO, CA UNITED STATES Completed undergraduate coursework and began Sports Medicine Program x Began my studies in Sports Medicine.        Skills    Professional Fitness Trainer (NESTA), TRX Certified Trainer, Kettlebell Certified Trainer, Office Management, Accounting, Scheduling Appointments, Insurance Billing, Certified Massage Therapist (IPSB, Los Angeles), Computer Proficient, Creative Problem Solving, Customer Service and Satisfaction.     "
FITNESS,"         PERSONAL TRAINER, GROUP FITNESS INSTRUCTOR           Summary     Veteran Air Force Intelligence Officer experienced in analyzing threats and managing projects such as security, threat mitigation, and training. Excellent communication skills built from presenting critical information to high level officers and government civilians on a daily basis.  Experience working with international partners for combine regional security initiatives. Trained and experienced strategic and tactical planner for joint and combined military contingency exercises. Health and fitness professional of eight years and strong motivator of groups to improve health and wellness through self-regulation principles.        Highlights          Top Secret/ Secrete Compartmentalized Information clearance   Project management   Leadership   Creative and innovative problem solving       Professional certification in fitness   CPR/AED certified   Customer service             Accomplishments     Air Force Commendation Medal   Bachelor's Degree GPA 3.44; Dean's List  Masters Degree GPA 3.85       Experience      Personal Trainer, Group Fitness Instructor    January 2015   to   Current     Company Name   Ôºç   City  ,   State      Created group fitness routines and implemented high impact cardiovascular endurance, strength, core and balance classes. Maintained high attendance and promoted additional class involvement. Expanded certifications to include Insanity Live and Silver Sneakers.  Run an online health and fitness accountability group. Inspired health changes and exercise promotion to a 10 member group. Provided self-regulation and behavioral adaptations for health and fitness.          Intelligence Planner    May 2012   to   September 2013     Company Name   Ôºç   City  ,   State      Identified intelligence requirements and threats to assets for operations and contingencies in the central and South America; experienced briefing executives.  Provided analysis for courses of action selection and positioning of forces in conjunction with representatives from Peru, Brazil, Colombia and joint forces in multiple combatant command operations.  Personally evaluated three Honduran intelligence units; identified areas for improvement and essential milestones in the regional mission of countering transnational organized crime.  Developed syllabus and instruction materials for mobile training team for a Peruvian intelligence unit, and provided threat awareness training materials to Colombian air and ground forces.  Reviewed joint publications and orders for accuracy and clarity and made significant contributions to joint publications for changes in content. Drafted intelligence plans for combatant command exercises.          Intelligence Officer    November 2011   to   May 2012     Company Name   Ôºç   City  ,   State      Leader of four man team, analyzed threats, prepared aircrew, drafted and reviewed over 2000 mission reports. Coordinated critical materials with six international partners for high value targets.  Upheld security protocols for sensitive compartmentalized intelligence facility. Regained access to four critical systems. Surveyed aircrew credentials monthly to ensure qualification for access to platforms mission and capability. Prepared four members with 12 hours of training to gain mission readiness.  Directed the production of 14 advanced aircraft academic briefings to maintain mission readiness for 94 pilots. Developed method to report significant events in the threat area and improved threat awareness.          Intelligence Officer    November 2009   to   May 2012     Company Name   Ôºç   City  ,   State      Mentored eight intelligence personnel; informed leadership of threats to assets at deployed locations. Selected to brief high level officers and Congressional Representative on the capabilities of the unit.  Reorganized manuals and checklists in preparation for operating inspection. Created continuity for new intelligence support position on Commanders Action Team.  Oversaw career development training of four airmen to receive on time or early mission qualification. Over 240 hours of sophisticated training including radar theory, history, tactics, and presentation skills.  Authored and presented over 50 threat briefings in support of combat search and rescue exercises, weapons instructor course, and daily pilot threat proficiency training.  Managed informational, physical, and personnel security for 200 personnel. Updated security operating instructions. Ensured all personnel met background investigation requirements and mission qualification.  Physical fitness leader for 20 personnel. Organized and led challenging fitness program that produced a 100% pass rate for the flight and increased scores by 25%. Personnel remained mission ready.  Showed ability to organize, manage, and adapt by successfully organizing the Air Force Assistance Fund annual donation for the installation of over 10,000 personnel, raising $68,000 in a two month period.  Recovered 27,000 pages of historicaldocuments covering over 50 years of 23 Fighter Group heritage and submitted historical material to the Air Force Historical Review Agency.          Personal Trainer & Group Fitness Instructor    March 2007   to   January 2009     Company Name   Ôºç   City  ,   State    Created specialized wellness programs for clients. Included challenging cases of extreme obesity, debilitating illness (scoliosis, epilepsy), mental illness (depression and anxiety), and injury.        Education      M.S.   :   Kinesiology  ,   2015    University of Texas El Paso   Ôºç   City  ,   State  ,   US     GPA 3.85; Teacher's assistant for undergraduate and graduate class          Professional Career Training   :   Military Leadership   ,   2013    Air Force Squadron Officer School           Via  e-correspondence- Squadron level leadership and tactical/ operational planning         Professional Career Training     :   USAF Intelligence   ,   2010    Air Force Intelligence Officer School   Ôºç   City  ,   State  ,   US     Radar theory, treat evaluation, presentation skills, & analytical skills          B.S.   :   Health Science-Physiology, Chemistry  ,   2008    University of Arizona   Ôºç   City  ,   State  ,   US      Minor in Chemistry; GPA 3.44; Dean's List          Certifications     Personal Trainer Certification: American Council of Exercise April 2013-2017  CPR/AED: American Red Cross        Skills     Microsoft Office (Power-point), Presentation Skills, Social Media Branding,  Inspection and Quality Assurance, Health and Wellness Programing, Personal Training, Drafting and Editing Publications, Scientific Methods, Customer Service, & Organization     "
FITNESS,"         GROUP FITNESS INSTRUCTOR       Summary      My passion is to inspire class members to get fit & stay fit.   I believe that Yoga is a key element of fitness along with strength & cardio training that leads to a long & happy fulfilled life.  My classes are fun, yet challenging and engaging that encourage all participants to feel good about themselves and come back for more.        Skills          AFAA Group Exercise  Boot Camp Training  Running 101  AFAA - Step Certification  AFAA - Kickboxing Certification  YogaFit Certified - Level 1  Les Mills - Body Pump 42  BTS - Group Power  Les Mills - Body Attack 51  Spinning  Les Mills - Body Attack 55        IFTA - Group Fitness  IFTA - Personal Trainer  AIM I - Body Attack 75  AIM II - Body Attack 77  Les Mills - CX Worx 12  AIM II - Body Attack 78  Les Mills - Body Attack 82  Les Mills - RPM 60  Les Mills - New Zealand 2 wks  CPR - thru 6-17-17  AIM I - Body Pump 94  Les Mills - GRIT 13            Accomplishments     I have introduced & launched a number of new fitness programs in Wilmington, NC Gyms.      In 2002 I became certified to teach Body Pump and was one of the original instructors to launch Pump at Golds Gym.  It continues to be one of the most successful fitness program at Golds today.  It has since been launched at WAC, O2 Fitness, Fitness Fusion, & YMCA and recognized throughout the world as one of best weight training group fitness programs.       ?  It 2002 I became certified in YogaFit after taking a number of classes.  I have taught Yoga at Golds, O2 Fitness & YMCA introducing numerous ""gym group fitness attendees"" to the wonderful benefits of practicing Yoga.     ?  In 2006 I became certified in teaching Body Attack.  It also is a popular program that continues at gyms in Wilmington.        Experience      Group Fitness Instructor     Jan 2016   to   Mar 2016      Company Name   -   City  ,   State   Introduced & launched Body Attack in Jan, 2016¬†       Yoga & Group Fitness Instructor     Sep 2014   to   Mar 2016      Company Name   -   City  ,   State    Substitue teach Yoga as¬†requested¬†  Introduced & launched Body Attack in May, 2015        Yoga & Group Fitness Instructor     Feb 2012   to   Jun 2014      Company Name   -   City  ,   State    Taught Yoga at New Hanover Gym on regular schedule 2013- 2014   Introduced & launched Body Attack at Mayfair Gym in Jan, 2013            ?        Group Fitness Instructor     Sep 1998   to   May 2000      Company Name   -   City  ,   State    Introduced & Taught Body Pump to all ladies gym        Yoga & Group Fitness Instructor     Jun 1998   to   May 2012      Company Name   -   City  ,   State    Taught at 6 different Locations for Golds gym over a 14 year period  Helped to launch both Body Pump in 2002 & Body Attack in 2006  Taught Yoga Saturday am in Porters Neck location & Yoga Sunday am at Racine        Group Fitness Instructor     Jun 1998   to   Apr 2000      Company Name   -   City  ,   State   Taught general group fitness (weights & cardio)       Group Fitness Instructor      Jul 1994   to   Aug 1998      Company Name   -   City  ,   State    Taught General group fitness including Boot camp, Step, Hi-Lo, Running¬†& Weights        Education and Training      Bachelor of Science  ,   Animal Science   June 1973     The Ohio State University   -   City  ,   State     Animal Science       Interests
Enjoy yard work & outside activities  Employed with International Vitamin manufacturing company fulltime sales  Music - Singing & listening to bands  Running local races with Wilmington Road Runners   Dining out & traveling with Partner & fiancee, Tammy  ?       Skills     My Yoga classes are fun, inspirational, & thought provoking.  At age 65, the wisdom & humor I bring to classes is enjoyed and¬†allows people to embrace their own practice and come back for more.       Additional Information     I grew up on a small family dairy in Ohio and am still involved¬†in the farm business with my brothers and sister.  I am fulltime employed with an international Vitamin manufacturing Company (DSM Nutritional Products). I¬†am a Senior Account Manager & also a¬†mentor and sales support person to my team members.    "
FITNESS,"         CERTIFIED FITNESS TRAINER           Professional Summary    Energetic knowledgeable Fitness Professional with 10 years of experience creating and implementing fitness programs designed to accommodate a client's needs and requirements. Results oriented Fitness Professional with a passion for designing programs that improve fitness, increase stamina, develop a sense of well being as well as healthy lifestyle. Ability to motivate and inspire clients regardless of fitness level or experience while encouraging them to make habits that are life changing.
Core Qualifications Extensive experience developing          High energy and passion for building wellness programming, including group          relationships with members. exercise,personal training, weight loss          ISSA Personal Trainer Certification. classes and youth fitness.          Specialist in Fitness Nutrition. Hands-on experience providing exercise          CPR and AED Certified. prescription for post cardiac rehab and          YMCA Healthy Back Instructor. physical therapy patients. Strong leadership skills in fitness operations .
Accomplishments Launched a unique $8M YMCA/Hospital collaboration from the ground floor. Developed North Carolinas first XRKade Interactive Fitness Zone leading to national recognition. Doubled sales within the first 60 days. Led efforts to increase membership from 1,500 to 2,700. 80 % closing percentage leading our club 3 consecutive months. Collaborated with ASU HEPELS Department to seek $1M in federal funding to fight obesity Designed YMCA Corporate Wellness Challenge securing sponsorship/participation from 10 major companies.        Experience      Certified Fitness Trainer    July 2013   to   October 2015     Company Name   -   City  ,   State      Lead and manage department operations.  Deliver exceptional customer experience by being a friendly, available, customer focused, excited team member.  Provide technical support based on in-depth product knowledge to other associates and customers on all exercise/fitness merchandise.  Drive sales through community involvement by building relationships with health organizations and hospitals.  Consistently promote company programs including warranty sales, scorecard, private label credit card, etc.          Personal Trainer & Lead Fitness Consultant    November 2014   to   September 2015     Company Name   -   City  ,   State      Built client√®le base by providing customized fitness programs including proper nutrition, cardiovascular exercise, resistance training to help members achieve their fitness goals.  Promoted and sold memberships to potential members.  Generated sales leads through walk-ins, TI's and promotions.  Conducted appointments with members including assessments, nutritional counseling, instruction on proper form of exercises.  Consult with members to define needs and formulate appropriate solutions to achieve desired fitness goals.  Determined members' current physical status based on personal health and physical history.  Designed individual exercise program consistent with the members' personal fitness and exercise goals.          Fitness Manager, Personal Training Sales Manager    September 2011   to   June 2013     Company Name   -   City  ,   State      Oversaw the day-to-day operations doubling sales within first 60 days through staff training/coaching, superior member service and relations as well as high standards for facility maintenance and cleanliness.  Hired, trained and supervised group exercise, personal training and membership sales team.  Provided one-on-one personal training session for all new members.  Generated interest and promoted sales for the Personal Training Program.  Created goal specific exercise plans with both short and long term member goals.  Worked to get more customers into the club and constantly expand the number of members.          Fitness Consultant    January 2011   to   September 2011     Company Name   -   City  ,   State      Provided exceptional customer service for 24-hour ""judgment free"" 6,000 member fitness facility.  Responsible for membership sales, tours, phone inquiries, facility cleanliness and management as well communicating policies in a positive manner.  Worked independently utilizing strong judgment and decision making skills while providing encouragement and motivation to all members.  Creativity and flexibility were put to the test as this position worked single handedly manning the operation at night.          Health and Wellness Director    May 2007   to   March 2010     Company Name   -   City  ,   State      Delivered exceptional member service and programs for 1300 households.  Hired, trained and supervised group exercise, personal training, wellness, and membership team members.  Developed $800,000 budget as well as creating a marketing plan and promotional materials.  Designed and delivered maintenance programs for Cardiac Rehab and Physical Therapy graduates.  Provided fitness assessments, health risk appraisal and one-on-one personal training.  Developed ""Positive Attitude"" Weight Loss Program for significantly overweight participants.  Implemented and delivered YMCA Healthy Back Program.  Established Membership Retention and Recruitment ""Best Practices."" Partnered with ASU to study physical exertion levels with XRKADE vs.traditional activity among elementary students.  Created and promoted Total Health Program offering nutrition and wellness in collaboration with area health care providers.          Education      Bachelor of Science Degree   :   Recreation Management Marketing      Appalachian State University   -   City  ,   State      Recreation Management Marketing          Skills    budget, coaching, counseling, Creativity, credit, customer service, decision making, staff training, facility maintenance, instruction, marketing plan, Physical Therapy, policies, promotional materials, Recruitment, sales, technical support, phone   "
FITNESS,"         GROUP FITNESS INSTRUCTOR           Summary     Seasoned customer service specialist with background in providing advice on diverse customer situations. Results-oriented professional with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Talented leader and robust ability to communicate needs and effectively deliver knowledge to staff. Administer strong teams and efficient systems, positively impacting business growth and downsizing objectives. Attention to details.       Highlights         Client relations specialist  Conflict resolution techniques  Team management  Focused on customer satisfaction  Talent development  Training and development  Recruitment          Skilled multi-tasker  Scheduling  Deadline-oriented  Microsoft software proficiency  Meticulous attention to detail            Accomplishments      Played an instrumental role in increasing customer satisfaction ratings index from 75% to 86% within 5 years as Senior Customer Service Representative.  Provided required weekly, monthly and quarterly reports listing sales figures and client track records.  Assisted in the managing of the company database and verified, edited and modified members' information. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.  Preserved an accuracy of 90% during 10 years of employment.        Experience      Group Fitness Instructor    September 2010   to   April 2015     Company Name   Ôºç   City  ,   State      Explained ways to measure exercise intensity for the best results.  Designed each class to match the skill and learning levels of all participants.  Suggested exercise modifications to individual students to avoid strain and injury.  Encouraged members to continue attending group fitness classes.  Tracked class attendance and monitored class size to gauge the effectiveness of promotions.           Senior Customer Service Representative	    October 2005   to   April 2015     Company Name   Ôºç   City  ,   State      Developed, implemented and monitored programs to maximize customer satisfaction.    Served as a point of contact for members with discrepancies or complaints  Addressed 30 website inquiries per day, converting 30 into renewal customers.  Maintained up-to-date knowledge of organizational policies regarding payments, returns and exchanges.  Created new processes and systems for increasing customer service satisfaction.  Process literature orders (books and pamphlets) and contributions by inputting payments such as cash, checks, or credit cards     Excelled in exceeding daily credit card application goals  .Cross-trained and provided back-up for other customer service representatives when needed.  Receive 20-30 inbound calls that include researching accounts, shipping errors general shipping estimations, or providing inventory count on a daily basis   Maintain customer mailing address database system.          Customer Service Representative    December 2003   to   June 2004     Company Name   Ôºç   City  ,   State      Coordinated daily routes and assigned installation and repair to HVAC technicians through database.  Served as a primary liaison between HVAC equipment distribution centers and fifteen field service technicians.  Included procuring, billing, processing purchase orders, and invoices of equipment parts for the accounting department.   Delegated work flow to technicians based on priorities of inbound calls regarding installation and equipment repairs   Maintained monthly logs of customer HVAC equipment preventative maintenance and performed outbound calls to schedule appointments.          Dispatcher/ Customer Service Representative    February 2000   to   August 2003     Company Name   Ôºç   City  ,   State     Oversaw scheduling for the day-to-day activities of 18 waste transportation employees.  Negotiated contracts with outside providers to minimize costs to the company and customers.  Evaluated operational records including driver daily logs DOT and waste transfer stops to assure compliance to state regulations  Created scheduling adjustments to efficiently maximize waste removal    Contacted customers prior to delivery to confirm and coordinate delivery times.          Education      Bachelor   :   Arts Human Resource Management  ,   2013    Saint Leo University   Ôºç   City  ,   State              Skills     Account Management, E nthusiastic people person,  Advanced problem-solving,  Great organizational skills , Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, , Type 48 WPM, Typing, Writing, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension             ¬†           "
FITNESS,"         CERTIFIED PERSONAL TRAINER AND GROUP FITNESS INSTRUCTOR           Summary    Wellness professional, certified personal trainer and group fitness Instructor with formal training not only in health and
fitness but also business development, leadership, marketing and communications. Extensive sales and customer service
experience. Goal oriented and self-motivated with talent in motivating others and takes great pride in developing
customized fitness and nutrition plans to meet individual client goals. Core Qualifications Individual and group fitness programming specialist          Excellent sales and communication skills Wellness Coach          New customer acquisition Fitness assessments          Multi-media marketing Fitness equipment operation          Special events planning Weight management expert          MS Office Proficient Understanding of human anatomy          Relationship building expert Certified ACE Personal Trainer          Exceptional multi-tasker AFAA Certified Group Fitness Instructor          Organized and efficient Tabata Boot Camp Certified Coach          Motivated team player Goal-oriented            Education      Master of Science   :   Communications - Media Management  ,   1995    Virginia Commonwealth University   Ôºç   City  ,   State  ,   USA    Communications - Media Management Concentration communications, marketing and public relations. Coursework in business management with a focus on
media. Additional coursework in economics and finance.        Bachelor of Arts   :   Journalism marketing  ,   1985    Radford University   Ôºç   City  ,   State  ,   USA    Journalism marketing        Experience      Certified Personal Trainer and Group Fitness Instructor    March 2013       Company Name   Ôºç   City  ,   State      Developed and implemented training programs to ensure clients reach fitness goals.  Led clients and groups of all ages through personal workouts and skill development training.  Administered fitness assessments.  Counseled clients on proper nutrition and exercise habits.  Wrote fitness articles for publication in club marketing pieces.  Developed and implemented fitness challenges for members to increase club visits and generate excitement.  Encouraged and motivated members to attend group fitness classes.  Participated in club promotions to recruit new members and increase club sales.  Recorded training sessions and maintained package rates for each client.  Contributed to the operation of a clean, friendly and well maintained health club.          Education Specialist    April 2011   to   November 2012     Company Name   Ôºç   City  ,   State      Facilitated relationship building and marketed online and in-house education programs to accounting professionals working in firms companies, governmental agencies and associations Developed and implement online learning initiatives Created and executed on-going comprehensive sales plan for education programs Analyzed market research as well as member database to target programs and marketing efforts Worked closely with marketing team to create and implement marketing plans Collaborated with Senior Education Manager on new content/course development as well as evaluating new educational training opportunities/providers including group self-study and online CPE Negotiated pricing and contracts with clients, speakers and vendors Coordinated delivery of education programs Oversaw database management and tracking of the in-house and online programs Responsible for in-house and online budget financial tracking in a effort to monitor goal attainment Edited conference and seminar footage for webcast and self-study production.          Sales Assistant    May 2006   to   April 2011     Company Name   Ôºç   City  ,   State      Developed and maintained excellent working relationship with discussion leaders, vendors, firms, and companies in order to increase sales Created sales proposals for customized CPE training to recruit new clients and retain existing clients Worked with vendors to provide in-house education programs to firms, companies, governmental agencies and associations.  Course administration as needed.          Administrative Coordinator    September 2002   to   May 2006     Company Name          Managed member database Worked closely with owners to develop targeted marketing plan to maximize membership Coordinated communications and built relationships between competitive gymnastics team staff and parent organization Handled incoming calls from the public, answering program questions and taking registrations.          Affiliations    Member - Indoor Cycling Association
Member - Idea Health and Fitness Association
Member - PT On The Net      Skills    accounting, budget, business management, competitive, content, contracts, course development, client, clients, database management, database, delivery, economics, finance, financial, focus, marketing plan, marketing plans, market research, marketing, pricing, proposals, public relations, publication, relationship building, sales, training programs, articles   "
FITNESS,"         EQUIPMENT OPERATOR AND FITNESS LEADER           Professional Summary    Certified nurse assistant/home health aide Highly motivated honorable veteran seeking to transition into healthcare as a Nursing Assistant initially and Registered Nurse ultimately. Accomplished equipment operator outfitted with 5 years of comprehensive expertise and achievements in operations, fitness management, process improvement, and superb trainer. Adept in program and project management complemented with fitness acumen across diverse cultures and economies. Established record of reliability and creating positive rapport with clients, staff, and family. Extremely effective in demanding and fast-paced environments with proven patience and compassion for work and personnel. Core Competencies Problem Solving and Decision Making Risk Management and Assessment Extensive Leadership Experience Interpersonal Awareness and Relations Security Clearance Computer Competency Flexibility Client Service           Professional Experience      Equipment Operator and Fitness Leader    January 2013   to   Current     Company Name   Ôºç   City  ,   State      Effectively trained 30 members on equipment operations that led members to obtaining licenses for HMMWV, 11K-12K forklift, MTVR Cargo, MTVR Dump, and 40 passenger bus.  Efforts resulted in the command's mission to support 4 projects.  Hand selected to perform monthly serialized inspections of 175 M9 pistols, 420 M16 assault rifles, 3 AT4's and 12 MK19's.  Thorough attention to detail resulted in zero discrepancies for the command's annual inspection.  As crewmember for runway project, loaded and placed 55 gabion baskets and mixed 75 bags of chemical additive to the pulverized soil which provided proper erosion protection.  Additionally, loaded, transported, and dumped 14 tons of scrap metal and 200 cubic yards of top soil which enabled 2 primary project operations to stay on task.  Always reaching for highest level of growth and development through education and community involvement.  Completed Associate Degree in General studies, Certified Nurse Assistant, and Home Health Aide in between training and competing in 2 half marathons.  In addition, volunteered for Special Olympics relay, Breast Cancer Awareness 5K, Walk for Alzheimer's, Sexual Assault Awareness relay, and helped raise $2400.00 in carwash donations on behalf of the Navy.          Equipment Operator, Fitness Leader    January 2010   to   January 2013     Company Name          Administration and Management Lead operator for utilities branch water distribution system repairs.  Worked extended hours to restore water service and fire-fighting capabilities during the repair of two water breaks and the replacement of 5 fire hydrants.  Flawlessly operated a grader, backhoe, roller, and mud hog for 34 hours removing 11,250 square foot of spoilage and channeled over 4,000 gallons of storm runoff to prevent base flooding.  As Base Support Vehicles and Equipment Operator fitness leader, personally developed and led fitness programs tailored to members on limited duty.  These efforts increased overall fitness participation while reducing limited duty personnel 90%.  Displayed unsurpassed skills in directing creatively designed fitness classes to 33 members that increased physical readiness 97%.  Expertly applied problem solving skills to a multitude of issues presented by various customers relating to Base Support Vehicles and Equipment Operator Dispatch, making sure customer needs were addressed in a timely manner and all tasks were completed within restrictive deadlines.  Effectively managed accountability and serviceability of 365 pieces of support equipment and coordinated a prompt schedule with 58 customers, supporting 25 different Naval Air Station commands.  Provided 600 hours of on-the-job training ensuring minimal equipment down time due to improper use, allowing members to earn a new critical skill set and providing a better trained work-force.          Merchandiser Costco    January 2008   to   January 2010       City  ,   State      Stocked, straightened, shrink-wrapped, and labeled merchandise for sale in the warehouse while following standard merchandise standards and precautions keeping sales floor clear of debris and empty pallets.  Assembled and constructed 100+ display models and safely secured them for public showing.  Enhanced seasonal sales by creatively organizing merchandise that intrigued customers to explore the product and encouraged customers to purchase the product.  Provided prompt and courteous customer service to members, employees, and suppliers.  Helped members to load merchandise into their carts/vehicles, directed members to merchandise, and relayed proper knowledge of merchandise to customers and employees.          Education and Training      Bachelor's Degree   :   Nursing  ,   2018    California State University Stanislaus   Ôºç   City  ,   State      Nursing        Associate's Degree   :   General Studies  ,   2014    University of Maryland University   Ôºç   City  ,   State      General Studies Licensed Vocational Nurse          Anticipated        Certified Nurse Assistant   :     2014    NCP College of Nursing   Ôºç   City  ,   State              U.S. Navy Certified Fitness Leader          Completed 2013 Naval Air Station - Sicily, IT U.S. Navy Certified Operational Fitness and Fueling Series          Completed 2011 Naval Air Station - Sicily, IT U.S. Navy Certified Mission Nutrition          Completed 2011 Naval Air Station - Sicily, IT U.S. Navy Hazardous Material/Waste Training          Completed 2012 Naval Air Station - Sicily, IT U.S. Navy Expeditionary Combat Skills Course          Completed 2013 Center For Security Forces - Gulfport, MS U.S. Navy Certified Equipment Operator    :   Home Health Aide          Completed  ,   2014    Ventura Training Institute   Ôºç   City  ,   State      Home Health Aide          Completed        Equipment Operator School   Ôºç   City  ,   State              Skills    attention to detail, backhoe, customer service, directing, forklift, 97, Navy, Naval, organizing, personnel, problem solving skills, repairs, sales, utilities      Additional Information      Awards and honors Navy and Marine Corps Achievement Medal 						   2013 Good Conduct Medal          2013 National Defense Medal          2010 North Atlantic Treaty Organization Medal - ""Unified Protector""          2012 Global War on Terrorism Medal          2012 Meritorious Unit Commendation          2012 Blue Jacket of the Quarter          2012 Letter of Commendation from Commanding Officer          2012 Letter of Appreciation from Commanding Officer          2012 Letter of Appreciation from Security Officer          2011      "
FITNESS,"         INTERN       Professional Profile     As a¬†results¬†driven fitness trainer and coach with more than 4 years of relevant experience in the fitness field; I¬†maintain¬†a passion for developing programs that improve fitness, improve stamina, and develop healthy living styles.¬†My strong customer service skills, written and oral communication abilities, and organizational attributes will help me advance in a fitness and wellness based career.       Qualifications           Proficiency in  Microsoft Word, Excel, and PowerPoint   Quick learner     Training and development        Results-oriented    Client-focused  ‚ÄãCustomer Service  Sales            Relevant Experience       Corporate Wellness       ¬†Assisted completing assessments for 4 corporate wellness companies in the Denver area.       Documentation     Wrote and edited documents to keep team informed on policies and procedures.      Marketing/sales   Implemented online marketing strategies which resulted in  15%  growth of customer base.           Experience     January 2017   to   April 2017     Company Name    City  ,   State    Intern        Shadowed personal training sessions, group fitness classes, corporate wellness clients, and new client testing.    Designed 10 daily workouts to be stored in the Inward Fitness library to be given out to clients.  Created and executed¬†a 30 day fitness challenge for clients of the gym.  Proposed outside educational events to do a sports clinic at.   Planned and executed a¬†fitness¬†presentation to the staff.          September 2015   to   January 2017     Company Name    City  ,   State    Fitness Coach        Worked one-on-one with online clients, personal training clients, and coached both small and large
       group fitness classes.  Designed and implemented training and nutrition schedules based on client's fitness assessments, in
       order to achieve their fitness goals and optimal results.  Energetically guided clients in solo and group exercise activities, taking into account individualized
       physical limitations.  Assisted the owner with facility marketing, membership sales, and member engagement.  Was highly
       involved in the social media aspect of the facility which included Facebook and Instagram.         September 2013   to   June 2016     Company Name    City  ,   State    Group Fitness Instructor        Demonstrated leadership capabilities at the front of a class while making it a safe and enjoyable
       fitness experience, while ensuring member retention.    Met participants before and after class to answer questions and maintain a positive exercise
       experience.  Established organizational skills in creating and preparing combinations to be taught within the parameters of the format.  Represented a¬†high degree of energy and endurance to complete each fitness class in its entirety.         September 2011   to   June 2016     Company Name    City  ,   State    Group Fitness Instructor        Developed, organized, and taught group workouts for members that included various aerobic
       and weight training routines.  Prepared teaching area for each class and organized all equipment at the end of each class.  Guided beginner, intermediate, and advanced fitness classes.  Demonstrated a solid knowledge of workout routines based on appropriate skill levels.         July 2007   to   Current     Company Name    City  ,   State    Technical Specialist II        Ensure accurate and timely reconciliation of client accounts in order to provide clients and
       branches with all of the reporting information for their investments.  Provide superior customer service to our clients to support the firm's objectives.  Contribute to an inclusive team oriented work environment to maximize team
       productivity.  Continuously seek and determine ways to identify opportunities to improve processes for
       internal Oracle reports.         March 2004   to   August 2007     Company Name    City  ,   State    Customer Service Manager        Exercised general supervision of the staff to ensure all functions are performed in accordance
       with established guidelines and procedures.  Was a member of the elite training program which involved the training, motivation, and monitoring of¬†direct reports.  Performed monthly, quarterly, and yearly audits of the branch in order to stay in compliance.  Diligently stressed quality customer service and sales quotas to each associate.          Education     2017     Missouri Baptist University   City  ,   State      Exercise Science   Bachelor of Science           2017     Missouri Baptist University   City  ,   State      Exercise Science   Master of Science    Master Certificate in Exercise Science       2005     St. Louis Community College   City  ,   State      Business Administration   Associate of Arts            Affiliations     Member,¬†United Way of St. Louis - Edward Jones Division¬†(2010 - 2017)        Certifications    Certified AFAA Group Fitness Instructor,
       Certified AFAA Mat Pilates Instructor, ¬†¬†¬†¬†¬†¬† Certified Spin 360 Instructor,
       CPR and First Aid Certification      Skills     Exercise Science: Online coaching, good teaching and instructional abilities, CPR and First Aid, macro counting, Corporate Wellness assessments, ability to motivate others, and desire to promote all aspects of health and wellness.  Other skills: Microsoft Word, Excel, PowerPoint, Oracle, sales, customer service, investments, organizational skills, process improvement, enthusiasm and energy, and excellent interpersonal skills.    "
FITNESS,"         PERSONAL TRAINER         Summary    Hard working, seasoned customer service professional with extensive experience in face to face service and sales, seeking a new opportunity in a stable organization where I can use my skills and knowledge to make a positive contribution and assist in the growth of both the company and my personal career. Highly motivated professional with excellent interpersonal and motivational skills Infectious enthusiasm and positive attitude Extensive experience meeting goals; both personal and professional (i.e., sales, fees, gross profit, contribution, and hours) Experience and successful track record of managing others Proven experience in sales: over $150,00 dollars sold in 3 years Building and maintaining relationships with key customers and business leaders in the community Experience gained in leading staff in business development, customer retention, recruiting, and expense management Self-motivated individual continuously striving for success Strong sense of discipline and desire to learn new skills Works well as an individual or as part of a team Ability to easily anticipate the needs and desires of customers Works well under pressure and deadlines           Experience      Personal Trainer  ,   09/2014      Company Name   Ôºç   City  ,   State      Provide orientation and instruction to member pertinent to apt technique, suitable exercise intensity, body mechanics, frequency and duration along with right selection and equipment usage.  Supervise directly exercise session and perform one-on-one with all members.  Ensure to correct body mechanics, exercise technique and form.  Oversee individual response towards exercise and modify program as appropriate.  Forecast member needs and progress rate along with present new exercises as required to sustain progress of member.  Consult members to identify health history, personal goals, previous exercise history plus lifestyle factors affecting success potential.  Prepare individual exercise program on basis of health history, member's personal goals and fitness assessment results.  Maintain and manage top level of customer hospital associate plus physician satisfaction pertinent to fitness programs, exercise equipment along with interaction with all fitness associates.  Promote affirmative, client-focused relations with all customers.  Maintain and update records of member training and productivity for Fitness Manager.          Fitness Manager  ,   09/2013   to   08/2014    Company Name   Ôºç   City  ,   State      Recruited and train Personal Trainers in their respective job duties.  Prepared weekly schedules and work assignments for Fitness Trainers.  Ensured that the customers are given high quality services and assistance when needed.  Assisted in developing and maintaining workout programs.  Stayed abreast on latest updates in fitness industry.  Ensured gym facility is maintained clean, safe and orderly.  Ensured that gym equipment was kept in good working condition.  Monitored the initial workouts of new customers and provide feedback.  Offer various fitness programs to suite customer's specific needs.  Work with other staffs to achieve monthly target.  Ensure that all staffs follow center's procedures and policies.  Enhance revenue by providing additional discounts and services to existing and new customers.  Supervise day-to-day operations of the gym and personal training sessions.  Organize educational training, seminars and meetings for personal training staff for professional growth.  Resolve issues and complaints pertaining to personal training from customers.  Implement customer suggestions and recommendations to optimize training program.  Schedule and conduct gym tours to new customers.  Maintain all paperwork regarding personal training schedules and procedures.          Fitness Manager/ Master Trainer  ,   08/2010   to   09/2013    Company Name   Ôºç   City  ,   State      Served as liaison between the general manager and fitness consultant staff.  Assisted the fitness coordinator with the daily operations.  Enforce all fitness-related policies and procedures.  Execute risk management plan.  Recruited, hired, trained, scheduled and assisted in the evaluation of personal trainers, fitness consultants and other staff.  Organized and manage all staff meetings.  Coordinated continuing education workshops.  Verified fitness attendant payroll at the end of each pay period.  Maintained fitness activity areas inventory.  Making recommendations for fitness center purchasing.  Assisted general manager with substitution process providing facility coverage when needed.  Served as liaison between the fitness attendant staff and equipment technician staff.          Personal Trainer  ,   12/2008   to   09/2010    Company Name   Ôºç   City  ,   State      Assessed the needs and capabilities of individuals through fitness assessment procedures.  Advised individuals on the correct method and use of exercise machines and devices including weights.  Developed individual exercise programs for individuals based on age and fitness levels.  Provided instruction in a variety of fitness activities including non-gym related activities.  Motivated clients to work to his/her maximum and safe potential for the entire workout.  Assured all exercises are done with proper form and technique maximizing results.  Helped clients develop realistic, attainable goals and continually modifying training objectives.          Education      Bachelor of Science  :  Exercise Science and Human Performance  ,  1 2008    Exercise Science and Human Performance        A.A  :  Exercise Science  ,  1 2006    Mesabi Range Community College   Ôºç     State      Exercise Science        AFPA Nutrition Certification Completion        Buena Vista University   Ôºç   City  ,   State              Skills    apt, consultant, client, clients, general manager, instruction, inventory, meetings, payroll, policies, progress, purchasing, quality, risk management, seminars, technician, workshops   "
FITNESS,"         GUEST LECTURER               Accomplishments      Heart Zones Level 1 Personal Trainer Galter LifeCenter 2005 - Current DIANA DIMAS          PAGE !2 North Park University 2011 ¬≠ Current Group Exercise Instructor Certifications: BOSU, Schwinn Cycling, Group Power, Group Step, Group Active, Group Core, Group Ride, R30, Group Groove, Shockwave, Arthritis Chair, Matter of Balnce  Galter LifeCenter 2005 - Current North Park Univeristy 2013 ¬≠ Current PUBLICATIONS AND PAPERS Building your Personal Fitness Strategy"" Galter LifeCenter Member Newsletter 2010.        Experience      Guest Lecturer     Company Name          Strength and Conditioning          2013, 2014 Personal Health 2014 Guest Speaker: Introduction to Sports Management.          Fitness Supervisor    January 2014         Galter LifeCenter          2010 ¬≠ Current Responsible for supervising and/or performing the day to day functions of the Fitness Specialists, Fitness Coaches, Interns, Fitness Consults and overall safety on the fitness floor.  Hire, train, and evaluate fitness specialists and interns, compile and report outcome metrics, and monitor quality in all fitness testing aspects.          Fundamental Fitness Instructor       Galter LifeCenter.  Instructor: Teach the fundamentals of exercise and fitness.  principles to beginner exercisers and adults with chronic.  diseases.          Personal Trainer    January 2011   to   Current             Education      M.A   :   Physical Education  ,   1 2011    North Park University          Physical Education        B.A   :   Psychology and Sports Medicine Fitness Management  ,   1 2003    North Park University          Psychology and Sports Medicine Fitness Management        Languages    English
  Spanish ¬≠ speak fluently and read/write with basic competence      Skills    basic, Council, English, Instructor, LANGUAGES, Speaker, quality, read, safety, Spanish, supervising      Professional Affiliations    ACE Certified Personal Trainer since 2005   "
FITNESS,"         PERSONAL TRAINER       Summary     Accomplished Assistant Store Manager with 10 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Retail professional with extensive knowledge of the supplement industry, including current trends. Enjoys helping customers find the new and exciting products.       Experience      Personal Trainer     Jun 2010   to   Current      Company Name   Ôºç   City  ,   State     WBFF Pro Sponsored Athlete  Healthy lifestyle, nutrition, and fitness guest expert on WEOA 98.5 Evansville radio, with 15,000+ listeners  Work with personal healthy lifestyle and training clients to determine overall health, nutrition, and fitness goals, then tailor workout and nutrition programs to help clients meet goals  Develop personal brand and do client outreach using social media and online tools such as Instagram, Facebook, Google+, etc.  Coordinated & lead pre-sales and opening, with a total of 1,000+ members signed on or before opening day  Consistently provided excellent customer service and assisted in account management for 15,000+ members  Recruited, hired and trained a staff of 20 full-time and part-time employees to provide excellent customer service to 15,000+ members  Maintained the overall operations of the facility including maintenance, cleaning staff, and inventory  Responsible for completing payroll, scheduling and reporting to corporate office Trained, coached and mentored staff to ensure smooth adoption of new program.  Implemented innovative programs to increase employee loyalty and reduce turnover.  Exceeded company objectives with Sales.  Hired and trained 90% of staff.  Trained, coached and mentored staff to ensure smooth adoption of new program.  Planned and led three training sessions to promote sales team professional development and sales goal reinforcement.  Entered numerical data into databases in a timely and accurate manner.  Obtained scanned records and uploaded them into the database.  Scanned documentation and entered into the database.  Reviewed and updated client correspondence files and scheduling database.  Maintained daily bookkeeping report.  Led the creation of recruiting plans for all open positions.  Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.  Screened all applicants based on theirTrained new sales associates  Trained new sales associates each quarter.  Alerted customers to upcoming sales events and promotions.  Cleaned and organized the store, including the checkout desk and displays.  Stocked and replenished merchandise according to store merchandising layouts.  Operated a cash register for cash, check and credit card transactions with 100% accuracy.  Completed all point of sale opening and closing procedures, including counting the contents of the cash register.  Handled all customer relations issues in a gracious manner and in accordance with company policies.  Welcomed customers into the store and helped them locate items.  Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.  Mentored new sales associates to contribute to the store's positive culture.  Followed merchandising guidelines to present visually appealing displays.  Answered customer telephone calls promptly and in an appropriate manner.  Assisted clients in determining their overall health, nutrition, and fitness goals, then determined tailored workout and nutrition programs best suited for the client.  Educated clients on proper nutrition, cardio capacities, and correct workout and weight-lifting form.  Helped clients to reach their goals through consistent motivation, education, and accountability. *	Assisted clients in determining their overall health, nutrition, and fitness goals, then determined tailored workout and nutrition programs best suited for the client *	Educated clients on proper nutrition, cardio capacities, and correct workout and weight-lifting form *	Helped clients to reach their goals through consistent motivation, education, and accountability  Assisted clients in determining their overall health, nutrition, and fitness goals, then determined tailored workout and nutrition programs best suited for the client  Responsible for new client outreach and retention Accomplishments  1st Place, Muscle Model - WBFF Amateur Las Vegas World Championships 2014 (which led to earned PRO card)         Fitness Manager     Mar 2015   to   Mar 2015      Company Name   Ôºç   City  ,   State     Team Leader  Tracking Sales  Help and Development in Training Programs  Manage 16 Personal trainers  Oversee All Operations on the floor/group training  Conducted weekly Training Meetings  Schedule Client appointments  Front Desk customer service  Prepare weekly Reports         Education      High School Diploma  ,   buisness    southern indiana   Ôºç   City  ,   State  ,   united states    some college/  Coursework in Business, Management and Communications/ Strategic Leadership course.        Certifications    CPR International Fitness Professional Associate Certified - Weight Lifting, Kickboxing, and Aerobics Any other certifications? Current Personal Training Insurance through Thomco Insurance       Skills     Clients, Training, Customer Service, Operations, Receptionist, Retail Sales, Sales, Account Management, And Sales, Bookkeeping, Cash, Cash Register, Closing, Correspondence, Credit, Credit Card, Customer Relations, Database, Databases, Documentation, Increase, Instructor, Inventory, Maintenance, Merchandising, New Sales, Of Sale, Payroll, Point Of Sale, Promote Sales, Recruiting, Sales And, Sales Associates, Sales Events, Sales Team, Satisfaction, Scheduling, Telephone, With Sales, Associate, CPR, Front Desk, Training Programs    "
FITNESS,"         ABA THERAPIST       Summary     Team-oriented  Applied Behavior Analysis¬†Therapist  with strong track record of establishing solid relationships, motivated, determined, enthusiastic and passionate about my work.¬†       Experience     May 2015   to   August 2017     Company Name   City  ,   State     ABA Therapist         Summer Internship    8:30 am to 4:30 pm, Monday through Friday
  Work one-on-one with a morning child and an afternoon child
  Was trained on multiple different children to sub in or to help out at anytime
  Followed and implemented all behavior/treatment plans and guidelines
Maintained daily and detailed records of child's individual activities, targets,
behaviors, meals and other activities.
  Supervised/engaged in outing (field trips) that my child attended
Helped child reach milestone in self-care, educational and social areas
  Developed professional relationships with parents/families, teachers/other therapists,
directors/program managers
  Collaborated monthly with Program managers about child's progress and new ideas
to possibly implement for more growth¬†



		          March 2015   to   Current     Company Name   City  ,   State     Fitness Consultant







						Keep watch for any safety infractions
  Answer any needs/questions that patrons have
  Provide a fun and safe environment for patrons to workout in¬†



		          Education and Training     2018     Purdue University   City  ,   State       Bachelor of Science  :   Psychology    Brain and Behavioral Sciences        Activities and Honors      In high school I was head of a committee named the Catholic Life Committee, within this committee I would go on to plan dances to raise money for Riley Children's Hospital  Created a program within my high school called the Freshman Buddies Program to help make the transition for freshman easier  Won the Saint Theresa of Avila Leadership Award  Join Sigma Kappa sorority where I was the Risk Manager of the house for a year  Member of the Purdue University Dance Marathon committee¬†  Volunteered at animal shelters to walk dogs for service hours        Skills      Conversational in American Sign Language  All Microsoft Programs¬†  CPR/AED Certified  First Aid Certified  Safe Sitter Certified  BBP Certified        Interests        Running  Lifting  Crossfit Competitor¬†  Watching documentaries¬†  Playing with animals  Babysitting¬†          "
FITNESS,"         BRANCH MANAGER         Summary    More than 5 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Ability to work in partnership, with leaders and different partners within the company. Bilingual Professional, able to speak Spanish and English fluently. Ability to train, motivate, and supervise customer sales & service employees. Ability to multitask within fast paced environments Capable of administrating high budgets while producing profits and raising company standards. Synopsis of Achievements Increased traffic and customer retention by 10%. Developed great working relationships with co-workers and peers, which resulted in great team engagement and success. Proactive planning led to notable increase in drive and efficacy in my team. Consistently recognize as Top performer in the top 10% of company. Utilized the tools provided to audit customer satisfaction and raise standards. Exceeded expectations and raised the bar as a Manager of Retro Fitness by administrating to company standards and implementing improved techniques.         Accomplishments    Achievements Alpha Phi Sigma, Rutgers School of Criminal Justice Dean's List, Rutgers Newark      Experience      Branch Manager  ,   01/2015      Company Name   Ôºç   City  ,   State     Work closely in partnership with Owners of the business in coaching peer leaders in the customer experience in serving as the face of company in the community   ‚Ä¢Market and promote the gym center to increase the number of members  ‚Ä¢ Oversee the recruitment, training, and monitoring of staff, including  disciplinary action when needed  ‚Ä¢ Financial management: track all income and expenditures, balance safe, set goals  for each month, refer delinquent accounts, and create monthly reports, worked as accounts payable and receiver.   ‚Ä¢ Respond to and resolve complaints and incidents  ‚Ä¢ Reinforce club policies, including all cancellations/revocations of memberships, acting as the final decision-maker in all member service problems that may arise   Skills Used  Lead with ethics, integrity and embrace diversity and inclusion.  Possessed in-depth knowledge about products and systems, model behavior, coach the team to success, and use initiative and good judgment to manage the store's budget and lead the store to achieve projected results.  Success including hiring, coaching, training, and developing all store team members to achieve consistently high performance objectives.  Follow all polices as determined by the board of directors.  Prepare documentation and reports on routine customer correspondence for future reference purpose.         Manager  ,   01/2014   to   01/2015    Company Name   Ôºç   City  ,   State     Increased traffic and customer retention by 10%.  Developed great working relationships with co-workers and peers, which resulted in great team engagement and success.  Proactive planning led to notable increase in drive and efficacy in my team.  Consistently recognize as Top performer in the top 10% of company.  Utilized the tools provided to audit customer satisfaction and raise standards.  Exceeded expectations and raised the bar as a Manager of Retro Fitness by administrating to company standards and implementing improved techniques.   Recruited and interviewed qualified candidates for open positions, placed qualified candidates on assignment. Held full responsibility for accounting, finance, and budget operations. Created promotional materials to advertise organization and promote growth. Maintained personal rapport and win-win relationships with vendors, members, and customers.   Skills Used  Implementing change effectively.  Strong People Management skills.  Excellent mentoring and motivational skills.  Extensive product knowledge.  Financially and commercially aware.         Customer Service Specialist  ,   05/2012   to   12/2013    Company Name   Ôºç   City  ,   State       Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.  Serve as liaison between customer support team, management and customer to improve customer service and business productivity.  Assisted the Duty Manager in maintaining the gym: Checking inventory, counting register, administering payments from members  Solicited and received feedback to improve the efficiency of services  Assist in training peers on improving customer support service.  Provided child-sitting service to customers          Education      Bachelor of Science  :  Criminal Justice, Anthropology  ,  2014    The State University of New Jersey   Ôºç   City  ,   State  ,   United States      GPA: 3.60/4.00                   Affiliations     Cumme Laude  Achievements Alpha Phi Sigma  Rutgers School of Criminal Justice Dean's List       Languages     Bilingual Professional able to speak Spanish and English fluently.   Conversational Portuguese        Skills     Accounts Payable, Audit, Budget, Budgets, Coaching, Correspondence, Delinquent Accounts, Diversity And Inclusion, Documentation, Financial Management, Human Resources, Increase, Maintenance, Payroll, Proactive, Problem-solving, Recruitment, Sales, Sales Staff, Satisfaction, Self Motivated, Trouble-shooting,  Customer Service, Customer Support, Front Desk, Inventory, Liaison, Payments, Receptionist, Retail Sales, Training, Account Maintenance,       "
FITNESS,"         INTERN         Highlights        Microsoft Word, PowerPoint, and Excel. Social Media: Twitter, Facebook, and Instagram              Experience     January 2016   to   May 2016     Intern        Create and implement strength and conditioning workouts for spring season.  Monitor weight lifting form and technique.  Provide feedback and apply knowledge to strength training and conditioning programs.  Organize and prepare equipment daily for strength and conditioning programs.         August 2015   to   December 2015     Company Name   City  ,   State     Fitness Intern        Exposed to daily routine of fitness specialist and client interaction Conducted one-on-one orientation for new members and instructed in the proper use of equipment Assisted with revising programs offered to incorporate updated topics Created bulletin boards for Member-of-the-Month Provided complimentary body measurements Maintained facility and equipment according to health and safety standards.         August 2013   to   May 2016     Company Name   City  ,   State     Student Assistant        Utilize Front Rush website to enter football and lacrosse recruit and roster information.  Organize and coordinate football recruiting events during the fall, including giving tours.  Provide office support for football and lacrosse coaches.  Restock office and break room supplies.         May 2013   to   December 2015     Company Name   City  ,   State       Individually standardized jelly and ice cream topping batches (checked pH, temperature, and consistency).  Trained in operation and safety of a stand up and sit down forklift.  Consistently met quotas when packed jelly, syrup, ice cream toppings and plate scapers into boxes.  Operated label machine allowing for continual operation and upkeep.          Education     May 2016     BALDWIN WALLACE UNIVERSITY   City  ,   State       Bachelor of Arts  :   Exercise Science Orthopedic Assessment and Treatment Health Promotion and          Education    Exercise Science Orthopedic Assessment and Treatment Health Promotion and          Education BW Deans Award, Spring 2014 and 2015            RELATED        BALDWIN WALLACE UNIVERSITY   City  ,   State               Professional Affiliations    Pre- Physical Therapy and Exercise Science Club
 ACTIVITIES         Executive Member: CRU - Christian Organization Member: Phi Mu, Delta Iota Fraternity      Skills    client interaction, forklift, health and safety standards, Excel, office, PowerPoint, Microsoft Word, recruiting, safety, website   "
FITNESS,"         YOGA INSTRUCTOR       Summary    Creative, warm professional with exceptional people skills and a strong ability to build relationships.¬†Dedicated supporter of team,¬†driven to accomplish team and individual goals.¬† Possess the qualities required for building a strong, satisfied employee base.      Highlights             Enthusiastic  Warm  Engaging  Problem solver  Accountable            Networking  Relationship building  Teaching and presentation  Negotiation  Love for community and what it has to offer               Education        Master in Teaching   2010     Heritage University   Ôºç   City  ,   State     ¬†K-8 Endorsement       Bachelor of Arts  ,   Law and Justice    1996     Central Washington University   Ôºç   City  ,   State      Major: Law and Justice/paralegal studies  Minor: Psychology         Experience      YOGA INSTRUCTOR     Aug 2012   to   Current      Company Name   Ôºç   City  ,   State     Teach movement and principles of yoga  Guide students through a variety of postures  Promote physical, mental and spiritual wellness  Demonstrate relaxation and breathing techniques         FIRST GRADE TEACHER     Aug 2010   to   Current      Company Name   Ôºç   City  ,   State     Manage a classroom of 20-27 students daily  Plan and implement lessons based on common core standards   Utilize a variety of instructional strategies to incorporate all student learning styles and differentiate lessons accordingly  Maintain and utilize student data in a variety of programs to assess learning, and modify lessons to create meaningful, authentic education  Collaborate with team members and staff to create and implement curriculum based on common core standards  Communicate student¬†progress to parents/guardians          FITNESS AND WELLNESS COORDINATOR     Feb 2009   to   Dec 2009      Company Name   Ôºç   City  ,   State     Developed and facilitated diversified fitness programs campus wide  Wrote monthly fitness and nutrition¬†newsletter  Instructed a variety of daily fitness classes         FITNESS INSTRUCTOR     Oct 2007   to   Dec 2010      Company Name   Ôºç   City  ,   State     Developed and facilitated fun, safe and effective group exercise programs for senior citizens off site to stimulate mind and body¬†  Motivated students to strive for physical wellness while accommodating diverse fitness levels and special needs           Work History      Police Services Specialist II     Jan 1997   to   Mar 2004      Company Name   Ôºç   City  ,   State           Skills      Communication  Customer Service  Computer Proficient  Needs Assessment  Organization  Research  Writing/Editing     "
FITNESS,"         CERTIFIED MASTER PERSONAL TRAINER       Professional Summary    Seasoned health and fitness professional who provides personalized fitness and wellness programs to people of all ages and skill
levels. A nationally Certified Master Personal Trainer using holistic mind and body philosophies to assist clients in reaching and
maintaining fitness goals.      Core Qualifications        Microsoft Word, Excel, and Adobe
Strong organizational skills	Photoshop
Effective in a team environment            Experience      Certified Master Personal Trainer     06/2013   to   Current      Company Name   City  ,   State      Work with clients to improve their overall function, endurance, strength, flexibility, and balance.  Monitor and teach proper execution and form of exercises.  Maintain detailed personal training records and update progress after each session.  Create personal training programs that address specific injuries or health problems to meet individual fitness needs.  Conduct off-site seminars and workshops to generate new business.         Fitness Director - Certified Personal Trainer     06/2008   to   06/2013      Company Name   City  ,   State      Measured client's overall fitness by completing comprehensive evaluations and physician clearances.  Scheduled and conducted fitness orientation appointments with new members.  Managed the Personal Trainer schedule and conducted trainer evaluations.  Responsible for new hire interviews and sales training.  Reviewed weekly sales numbers and club statistics to identify areas for improvement.  Organized off-site workshops and marketing events to generate new business.  Successfully sold personal training packages.  Provided personal training sessions and retained 80% of clients.         Fitness Director - Certified Personal Trainer     01/2007   to   06/2008      Company Name   City  ,   State      Managed and trained fitness staff in sales and exercise techniques.  Scheduled and performed fitness evaluations with new members.  Participated in regional conferences to improve sales and personal training skills.  Successfully sold personal training packages and provided personal training sessions.  Designed enjoyable and innovative customized training programs based upon fitness goals.  Conducted on-site seminars and workshops to generate interest in new club activities.  Managed the Personal Trainer schedule, making sure sessions were completed timely and professionally.         Education      Bachelor of Arts  :   Political Science   2006     California State University   City  ,   State      Political Science       Professional Affiliations    Certified Master Personal Trainer (MPT): National Exercise and Sports Trainers Association (NESTA) Certified Specialist: Functional Training Biomechanics Core Conditioning Speed, Agility, and Quickness National Exercise and Sports Trainers Association (NESTA) Certified Strength and Conditioning Specialist (CSCS) - In progress National Strength and Conditioning Association (NSCA) CPR, AED, First Aid American Red Cross       Interests    Velocity Sports Performance - Mentored children 7-18 in soccer skills, teamwork, and fitness. Wellness Volunteer (Santarus, Inc.) - Conducted workshops to raise awareness about health and fitness. Athlete - Varsity wrestler, club hockey, and intercollegiate soccer player. VOLUNTEER EXPERIENCE Rancho Physical Therapy							(60 hours) CORE Orthopaedic Medical Center 					(42 hours) La Paloma Healthcare Center						(65 hours) COMMUNITY SERVICE Toys for Tots - Held weight-loss challenges to raise donations for children without toys on Christmas. I'm Going to College Tour - Gave local children from San Marcos, Ca a guided tour of CSU San Marcos.       Skills    Adobe, Photoshop, balance, conferences, client, clients, Instructing, marketing, Excel, Microsoft Word, Strong organizational skills, program development, progress, sales, sales training, seminars, statistics, Trainer, training programs, verbal communication, workshops, Excellent written      Additional Information      EXTRACURRICULAR ACTIVITIES Velocity Sports Performance - Mentored children 7-18 in soccer skills, teamwork, and fitness. Wellness Volunteer (Santarus, Inc.) - Conducted workshops to raise awareness about health and fitness. Athlete - Varsity wrestler, club hockey, and intercollegiate soccer player. VOLUNTEER EXPERIENCE Rancho Physical Therapy							(60 hours) CORE Orthopaedic Medical Center 					(42 hours) La Paloma Healthcare Center						(65 hours) COMMUNITY SERVICE Toys for Tots - Held weight-loss challenges to raise donations for children without toys on Christmas. I'm Going to College Tour - Gave local children from San Marcos, Ca a guided tour of CSU San Marcos.      "
FITNESS,"         RECREATION & SPORTS COORDINATOR         Objective    To gain a Recreation Supervisor position so that I can provide support to professional and part time staff. I am looking for the opportunity to guide day to day operations of high quality, community recreation facilities. I hope to provide the type of support and management conducive to a healthy work environment so that all staff can not only complete their roles & responsibilities, but also provide a facility that runs efficiently and offers exceptional service to members.      Qualifications         ACSM Exercise Physiologist  TRX Qualified Instructor  ¬†    Personal Trainer  AHA CPR/AED & First Aid           Experience      Company Name    City  ,   State    Recreation & Sports Coordinator   03/2015   to   Current       Assisted in daily supervision and administration of facility and interacted with members to ensure programs were carried out in a safe and effective manner.  Planned, organized and implemented recreation leagues and events throughout the calendar year.  Supervised recreation programs, resolving any issues or disputes that may arise.  Enforced safety and administered first aid to participants when required.  Assisted supervisor in developing budget and developed innovative ways to increase revenue.  Responsible for financial transactions including daily cash deposits and purchasing responsibilities including maintaining a purchasing card and receipt of sale.          Company Name    City  ,   State    Senior Health & Fitness Specialist Contractor   02/2013   to   03/2015       Developed and implemented programs to assess and increase the health and physical activity levels of various populations.  Managed HealthCalc software program through the enrollment of new clients and maintained private records.  Conducted health and wellness assessments for clients and assisted them with goal setting and strategies to improve and maintain their health and worksite wellness.          Company Name    City  ,   State    Health and Fitness Specialist   08/2012   to   02/2013       Developed and utilized special programs to connect with various health and wellness populations.  Maintained great rapport with all customers ensuring all needs were handled in a timely manner.  Entered appropriate documents into software database ensuring each participant was safe for physical activity assessments and participation.          Company Name    City  ,   State    Facility Manager   01/2010   to   05/2012       Supervised 40  staff at the university's 100,000 square foot facility and assisted in the new hire recruitment and training procedures.  Provided exceptional customer service to all members and prepared daily reports recording any issues within the facility.  Administrative support by assisting with budget preparation, financial reports, membership sales, payment records, account charges, collections and deposits Leadership ....................................  2014- Lead over 250 employees at The Center for Disease Control and Prevention's (CDC) ""Healthiest Center Institute Office (CIO)"" annual program and more than doubled their participation rate from the two previous years.  Member of Center for Disease Control and Prevention Wellness on Worksite committee.  2012-Only intern hired to become part of the Progressive Exercise Specialist team based off of performance, professionalism, and dedication shown during internship.          Education      Bachelor of Science  :  Kinesiology   2012     East Carolina University  ,   City  ,   State              Skills      Microsoft Office Programs  Budget Allocation  Good interpersonal skills that can help in building a strong team for the growth of the organization.   Ability to handle different projects for the organization effectively.    ¬†    "
FITNESS,"         CARE COORDINATOR         Professional Summary    A position as a Registered Nurse working with adults in a setting that will allow me to use both my nutrition and nursing education to provide acute, comprehensive care to patients in a way that allows for my personal and professional growth in the field of nursing      Skills                    Work History      Care Coordinator  ,   10/2013   to   Current     Company Name   ‚Äì   City  ,   State      Currently employed as a Care Coordinator for a family primary care practice¬†  Assist in the transition of care from hospital and emergency department visits to primary care provider visits 	through assessment of current and past disease processes and medication reconciliation¬†  Coordinate services between primary care physicians and other medical specialists¬†  Promote self-management of disease processes through providing education about signs and symptoms of 	diseases and medication management¬†  Other office duties include: administrative tasks through use of the EMR, administering therapeutic injections 	and immunizations, promoting and encouraging preventative screenings, and managing disease processes 	through data tracking in the EMR on a per patient basis.         Mentor Resident Advisor  ,   08/2011   to   05/2012     Company Name   ‚Äì   City  ,   State      Advised
and mentored a floor of 45 upper-class undergraduate students for two years ¬† ¬† ¬†¬†  Supervised
ten staff members for one year upon promotion to Mentor Resident Advisor, with
duties including development of on-call schedule for the academic year,
supervision of Office of Residence Life orientation and staff development activities,
collaboration with supervisory staff to problem-solve and implement
disciplinary action as necessary, and management of crisis and emergency
situations involving student safety  Implemented
conflict mediation skills among undergraduate students and staff ¬† ¬† ¬†¬†  Organized
and executed 65 social and educational programs for undergraduate students and
staff ¬† ¬† ¬†¬†  Implemented
alcohol and drug safety initiatives among undergraduate student population ¬† ¬† ¬†¬†  Provided
personal and academic counseling to undergraduate students ¬† ¬† ¬†¬†  Designed
and implemented emergency response protocols¬†          Resident Advisor  ,   01/2011   to   01/2012     Company Name   ‚Äì   City  ,   State      Advised and mentored a floor of 45 upper-class undergraduate students for two years Supervised ten staff members for one year upon promotion to Mentor Resident Advisor, with duties including development of on-call schedule for the academic year, supervision of Office of Residence Life orientation and staff development activities, collaboration with supervisory staff to problem-solve and implement disciplinary action as necessary, and management of crisis and emergency situations involving student safety Implemented conflict mediation skills among undergraduate students and staff Organized and executed 65 social and educational programs for undergraduate students and staff Implemented alcohol and drug safety initiatives among undergraduate student population Provided personal and academic counseling to undergraduate students Designed and implemented emergency response protocols.         Fitness Center Supervisor  ,   08/2009   to   05/2013     Company Name   ‚Äì   City  ,   State      Implemented
excellent customer service skills daily in fitness facilities while ensuring
patron satisfaction with equipment and fitness environment ¬† ¬† ¬† ¬†  Performed
all administrative duties related to fitness facility including monthly patron
attendance counts, performing equipment cleaning checks, and filing incidence
reports related to damaged equipment and/or injuries acquired within the facility ¬†  Supervised
50 undergraduate students for two years upon promotion to promote fitness and
health initiatives across campus and oversee fitness center operations ¬† ¬† ¬† ¬†  Served
as a liaison between student staff and supervisory staff to communicate issues
with equipment, patron satisfaction ratings of facilities, and safety concerns
with facilities ¬† ¬† ¬† ¬† Oriented
new employees to facilities and designed team-building training guidelines new
staff members ¬†  Managed
issues with student scheduling of fitness centers, including no-show coverage
issues, by being flexible and available to other staff members and using
effective communication skills¬†          Fitness Center Attendant  ,   01/2009   to   01/2010     Company Name   ‚Äì   City  ,   State      Implemented excellent customer service skills daily in fitness facilities while ensuring patron satisfaction with equipment and fitness environment Performed all administrative duties related to fitness facility including monthly patron attendance counts, performing equipment cleaning checks, and filing incidence reports related to damaged equipment and/or injuries acquired within the facility Supervised 50 undergraduate students for two years upon promotion to promote fitness and health initiatives across campus and oversee fitness center operations Served as a liaison between student staff and supervisory staff to communicate issues with equipment, patron satisfaction ratings of facilities, and safety concerns with facilities Oriented new employees to facilities and designed team-building training guidelines new staff members Managed issues with student scheduling of fitness centers, including no-show coverage issues, by being flexible and available to other staff members and using effective communication skills.         Education      Bachelor of Science  :   Nursing  ,   8 2014     Rutgers, The State University of New Jersey   -   City  ,   State     GPA:   GPA: 3.64   Nursing GPA: 3.64       Bachelor of Science  :   Nutrition Science  ,   5 2013     Syracuse University   -   City  ,   State     GPA:   GPA: 3.91          ACLS Certified, 2014
CPR/BLS Certified, 2013
Certified, Culturally Competent Care, 2013  :     1 2013     Rutgers University   -          GPA:   Recipient, Faculty Award for Excellence in Nutrition Science, Syracuse University, 2012 and 2013 Recipient, Women's Leadership Endowed Scholarship, Syracuse University, 2011 and 2012 Recipient, Emily Gere Coon Award, Syracuse University, 2011 Dean's List, Syracuse University, eight semesters Dean's List    Recipient, Faculty Award for Excellence in Nutrition Science, Syracuse University, 2012 and 2013  Recipient, Women's Leadership Endowed Scholarship, Syracuse University, 2011 and 2012  Recipient, Emily Gere Coon Award, Syracuse University¬†2011  Dean's List, Syracuse University, eight semesters  Dean's List, Rutgers University, four semesters¬†       Affiliations    Member, Nutrition Education Promotion Association, 2010-Present
Member, National Student Nurses Association 2014-Present
Technical Abilities
Experienced in use of Electronic Medical Record (EMR)      Certifications      Registered Nurse in  [State] , License number  [number] ,  [year]   Advanced Cardiac Life Support (ACLS) Certification  [year to present]         Skills    Academic, administrative, C, communication skills, counseling, CPR, excellent customer service, filing, team-building, managing, mediation, Mentor, Office, processes, promotion, protocols, publication, Research, safety, scheduling, staff development, supervisory, supervision   "
FITNESS,"         SALES ASSOCIATE       Objective    To obtain a position with a growing company while promoting quality customer service and performing tasks provided efficiently.      Core Strengths          Approachable  Flexible  Dedicated team player  Reliable and dependable              Work Experience     04/2016   to   Current     Personal Trainer & Fitness Instructor    Company Name   -   City  ,   State      Suggested exercise modifications to individual students to avoid strain and.  injury.  Teach Circuit classes, Advanced Dance Fitness, and a Booty Builder class         06/2015   to   04/2016     Fitness Instructor    Company Name   -   City  ,   State      Taught Dance Fitness, Spin and Power.  Designed each class to match the skill and learning levels of all participants.  Cleaned and organized studio after each group fitness class.         03/2015   to   03/2016     Vista Representative    Company Name   -   City  ,   State      Helped underemployed, unemployed, and undergraduates further their¬† education through Continuing Education programs.    Proctored C.R.C ( ¬†Career Readiness Career ) Testing¬†    Helped with unemployment filing and weekly certification          02/2014   to   02/2015     Sales Associate    Company Name   -   City  ,   State      Team player mentality		Fitness programming specialist Verbal/written communication		Zumba instructor Time Management	Nutrition supplement familiarity Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments as well as shared product knowledge with customers while making personal recommendations to meet that specific need.          Educational Background     2012     High School Diploma  :   General Studies    Corinth High School   -   City  ,   State  ,   United States    Teach Dance Fitness, Circuit Training, and Spin General Studies       2017     Associate of Arts  :   Business Administration Accounting    Northeast MS Community College   -   City  ,   State      Business Administration Accounting        Skills      Cash handling     Professional and friendly     Positive attitude and energy  Quality customer service  ?    "
FITNESS,"         HUMAN RESOURCES MANAGER          www.linkedin.com/in/theealimuniz         Professional Summary     Dedicated Human Resource Manager with hands-on personnel management experience, and business-related academic knowledge that blends seamlessly into a position such as Human Resources Manager. Adapt at addressing sensitive issues and maintaining the strictest of confidentiality. Particularly organized and efficient with a flair for prioritizing. As well as highly skilled at incorporating creative leadership skills to achieve business objectives.       Skills          Equal opportunities facilitation  Recruitment strategies  Labor negotiations  Recordkeeping  Compensation structuring  Benefits administration  Payroll coordination  Workforce improvements  Company organization  Training programs  Human Resources Certification  New employee orientations  Compensation and benefits  Termination procedures  MS Office proficient  Project management  FMLA comprehension  Society for Human Resource Management  Team building¬†  In-depth knowledge of HR Compliance  Trained in FMLA/ADA/EEO/WC  Knowledgeable in all HR Systems  Professionals in Human Resources Association  Employee recruitment  Business mediation  ADP Workforce Now  SharePoint Intranet softwar  SharePoint Intranet software        Microsoft Office¬†  Microsoft Access  Oracle,¬†  Profit Line,  ¬†CPR, and Bilingual English/Spanish, Outlook, PaychexFlex, Zenefits, Crimshield, DocuSign, Conflict Management and Problem Solving, Personnel Management, Interpersonal Skills, Organized and Efficient, Diplomatic, Conflict Resolution, Business Knowledge, Pivot tables           Work History      Human Resources Manager     01/2018
                                to   Current      Company Name   ‚Äì   City  ,
                              State     ‚Ä¢	Sourced for Contract, Temp, and Direct to Hire Employees
‚Ä¢	Order VID, PID, Tech numbers for employees through Spectrum Charter
‚Ä¢	Onboard new hires through HR system such as Zenefits and Paychex Flex
‚Ä¢	Created PowerPoint presentation educating employees on benefits programs and costs that designed and implemented employee benefit programs
‚Ä¢	Advised management on complex employment law issues to resolve issue consistently and fairly
‚Ä¢	Coach employees on supervisory skills to increase communications, clarify expectations and improve performance.
‚Ä¢	Counseled employees on performance to improve quality of service and efficiency.
‚Ä¢	Maintain and process all necessary company licenses and bonds.
‚Ä¢	Co-authored company's employee handbook outlining payroll
‚Ä¢	Reconstructed the companies Hiring Process
‚Ä¢	Send Documents to New Hires through DocuSign
‚Ä¢	Work on insuring company Vehicles, filing claims and or Accident Reports
‚Ä¢	Run MVR'S through IIX
‚Ä¢	Created offer letter and Policies for the company
‚Ä¢	Performance Evaluations to better the Performance Metrics   Shadowed employees to determine an accurate description of the duties and skills required for each position.  Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database.  Conducted salary survey research for both exempt and non-exempt positions.  Established and monitored employee pay scales.  Facilitated the criminal background check process for new hires.  Developed and enforced company policy and procedures relating to all phases of human resources activity.  Conducted employment verifications and investigations.  Developed and facilitated all new-hire orientations.         Fitness Consultant     11/2017
                                to   01/2018      Company Name   ‚Äì   City  ,
                              State      High volume calling - up to 200 calls per day to generate sales.  Follow up on all prospects by using established Gold's Gym sales systems.  Conduct gym tours using established Gold's Gym sales systems.  Conduct telephone inquiries using established Gold's Gym sales systems.  Explained exercise modifications and contraindicated movements to participants with a history of injury.  Implemented marketing strategies which resulted in 12% growth of customer base.         Fitness Consultant     11/2017
                                to   01/2018      Company Name   ‚Äì   City  ,
                              State      High volume calling - up to 200 calls per day to generate sales.  Follow up on all prospects by using established Gold's Gym sales systems.  Conduct gym tours using established Gold's Gym sales systems.  Conduct telephone inquiries using established Gold's Gym sales systems.  Explained exercise modifications and contraindicated movements to participants with a history of injury.         Supervisor     05/2013
                                to   09/2017      Company Name   ‚Äì   City  ,
                              State     ‚Ä¢ Managed member billing and accounts using Profit Line
‚Ä¢ Performed diversified administrative tasks including completing schedule for 7 employees
‚Ä¢ Promoted and organized a variety of events for children of all ages ensuring safety
‚Ä¢ Hired, interviewed and trained Kids Club Attendants
‚Ä¢ Outsourced to find potential employees
‚Ä¢ Checked backgrounds of Kids club employees
‚Ä¢ Payroll for the kid's club department through ADP   Provided instruction, coaching and motivation to all employees during the shift.  Developed and enforced safety standards and procedures for food quality and sanitation purposes.  Checked job sites for accuracy, quality and to ensure that all specifications for the project were met.  Marked clearance items down and moved the merchandise to its proper area of the store.         Supervisor     05/2013
                                to   09/2017      Company Name   ‚Äì   City  ,
                              State     ‚Ä¢ Managed member billing and accounts using Profit Line
‚Ä¢ Performed diversified administrative tasks including completing schedule for 7 employees
‚Ä¢ Promoted and organized a variety of events for children of all ages ensuring safety
‚Ä¢ Hired, interviewed and trained Kids Club Attendants
‚Ä¢ Outsourced to find potential employees
‚Ä¢ Checked backgrounds of Kids club employees
‚Ä¢ Payroll for the kid's club department through ADP   Provided instruction, coaching and motivation to all employees during the shift.  Developed and enforced safety standards and procedures for food quality and sanitation purposes.  Checked job sites for accuracy, quality and to ensure that all specifications for the project were met.  Marked clearance items down and moved the merchandise to its proper area of the store.  Politely assisted customers in person and via telephone.         Administrative Clerk     05/2009
                                to   09/2017      Company Name   ‚Äì   City  ,
                              State     ‚Ä¢	Checked in members as well as answered Questions and Concerns
‚Ä¢	Led programs in science, technology, engineering, and math for young children
‚Ä¢	Assisted with new employee orientation   Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.         Education      BBA  :   Management     2017     Ct Bauer University of Houston    -
                          City          Management   Graduated with 3.465 GPA  Member of SHRM¬†  Dean's List Fall 2015¬†  Majored in Management  Awarded¬†  Certificate in Entrepreneurship         Skills    administrative, ADP, benefits, billing, bonds, clarify, Coach, Interpersonal Skills, Conflict Management, Conflict Resolution, CPR, Bilingual English, filing, Hiring, HR, law, market, math, meetings, Microsoft Access, Microsoft Office Suite, Outlook, PowerPoint, power point, Oracle, Payroll, pen, Personnel Management, Pivot tables, Policies, Problem Solving, Profit, quality, safety, sales, Spanish, Staffing, supervisory skills, telephone, written communications      Additional Information      HONORS AND AWARDS
Presidents List          Spring 2014 - Summer 2015
Dean's List          Fall 2015        Certifications     Certificate in Entrepreneurship    "
FITNESS,"        WS         BARTENDER (ON CALL)       Summary     Hardworking and reliable Fitness Specialist with strong ability in multitasking. Offering Basics, monitoring and providing positive energy. Highly organized, proactive and punctual with team-oriented mentality. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Energetic group fitness instructor with strong background in HIIT, Basic Fundamentals and Zumba instruction. Highly motivated to help others reach health and fitness goals. Inspiring Fitness Trainer with sound BMI knowledge and comprehensive experience performing fitness assessments. Friendly and energetic with ability to network and counsel clients on health and fitness goals.       Skills          Phone call answering  Physically strong  Communication and presentation  Observation  Answering inbound calls  HIPAA and confidentiality  Client coordination  Personalized service  Monitoring progress  Patient relationships  Current fitness trends  Designing exercise programs      Fitness assessments  Exercise equipment operation  Safety-conscious  Planning and coordination  Organization  Relationship development  Customer service  First Aid/CPR  Team building  Problem resolution  Project organization            Experience      Bartender (On Call)   /   Company Name   -   City  ,   State   08/2019   -   Current      Checked identification of customers to verify age requirements needed for purchase of alcohol.  Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.  Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.  Prepared over numerous mixed drinks and poured wine, beer and nonalcoholic beverages for average of two per patron per shift.  Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.  Engaged in small talk with patrons to build rapport and earn repeat business.  Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.  Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.  Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.  Stocked bar with beer, wine, liquor and related supplies.  Promoted customer safety by maintaining current list of available ride services for inebriated customers.  Monitored patrons to keep alcohol consumption in designated areas.  Advertised, marketed and recommended drink options to guests to increase guest satisfaction.  Upsold customers from shelf to premium brands to help boost sales.         Fitness Specialist   /   Company Name   -   City  ,   State   01/2016   -   Current      Communicated with patrons in fitness floor area to build positive atmosphere and offer exercise and equipment instructions.  Greeted and assisted guests entering facility to provide general information and answer questions.  Monitored fitness floor and observed equipment use to address safety concerns.  Promoted business and physical fitness by attending off-site promotional and community events.  Attended staff meetings and training sessions to maintain updated knowledge of policies and procedures.  Inspected equipment daily to identify and report wear, damage or malfunctions.  Led tours of fitness facility by guiding interested individuals, providing information and highlighting benefits of amenities.  Devised new programs and monitored client progress.  Developed and delivered at three weekly fitness classes.  Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals.  Administered various fitness assessments to measure client progress.  Re-racked weights and maintained neat, organized and clean club.  Guided clients in safe exercise, taking into account individualized physical limitations.  Watched clients during exercises and assisted with exercises.  Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals.         Server/Bartender   /   Company Name   -   City  ,   State   06/2011   -   07/2015      Operated POS terminals to input orders, split bills and calculate totals.  Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.  Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.  Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.  Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.  Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.  Promoted desserts, appetizers and specialty drinks.  Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.  Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.  Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.  Partnered with team members to efficiently serve food and beverages.  Managed closing duties, including restocking items and reconciling cash drawer.  Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.  Reviewed identification for patrons before serving alcoholic drinks.  Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.  Minimized customer wait times by efficiently taking and filling large volume of orders each day.  Calculated charges, issued table checks and collected payments from customers.  Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.  Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.  Processed customers' payments and provided receipts.  Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.  Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.  Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.  Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.  Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.  Greeted newly seated guests quickly and efficiently.  Explained menu options to guests, offered suggestions and took orders for food and beverages.  Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.  Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.  Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.         Education and Training       Parker High School    -   City       05/2005    High School Diploma             Arizona Western College   -   City  ,   State     Some College (No Degree)            Accomplishments     NAFC (Native American Fitness Certification):   Functional Exercise Trainer  Personal Trainer  Youth Trainer   Zumba Certified   Strong by Zumba Certified  Zumba Personal Dance Instructor   Vertimax Certified   Personal Trainer   ACCU-Check Aviva Blood Glucose Meter System Certified  CPR & First Aid Certified       Certifications     NAFC (Native American Fitness Certification):   Functional Exercise Trainer  Personal Trainer  Youth Trainer   Zumba Certified   Strong by Zumba Certified  Zumba Personal Dance Instructor   Vertimax Certified   Personal Trainer   ACCU-Check Aviva Blood Glucose Meter System CertifiedCPR & First Aid Certified    "
FITNESS,"         INTERN       Summary     Motivated, responsible Personal Trainer with extensive training in fitness, nutrition and health education.       Highlights          CPR and First Aid certified  Lifeguard training  Fitness equipment operation  Body Mass Index (BMI) knowledge  Fitness assessments  Customer-oriented  Understanding of body fat tables and BMI  Excellent sales skills  Understanding of human anatomy  AED certification  Fitness equipment expertise                Experience      Intern   03/2013   to   10/2013     Company Name      Develop or coordinate fitness and wellness programs or services.  Supervise fitness or wellness workers, such as fitness instructors, recreation workers, nutritionists, and health educators.  Conduct or facilitate training sessions or seminars for wellness and fitness staff.  Develop fitness or wellness classes, such as yoga, aerobics, weightlifting, and aquatics, ensuring a diversity of class offerings.  Maintain wellness- and fitness-related schedules, records, or reports.  Manage or oversee fitness or recreation facilities, ensuring safe and clean facilities and equipment.  Operate, and instruct others in, proper operation of fitness equipment, such as weight machines, exercise bicycles, benches, hand weights, and fitness assessment devices.  Organize and oversee health screenings, such as flu, mammography, blood pressure, and cholesterol screenings.  Teach fitness classes to improve strength, flexibility, cardiovascular conditioning, or general fitness of participants.  Maintain or arrange for maintenance of fitness equipment or facilities.  Track attendance, participation, or performance data related to wellness events.  Observe participants and inform them of corrective measures necessary for skill improvement.  Instruct participants in maintaining exertion levels to maximize benefits from exercise routines.  Offer alternatives during classes to accommodate different levels of fitness.  Plan routines, choose appropriate music, and choose different movements for each set of muscles, depending on participants' capabilities and limitations.  Teach proper breathing techniques used during physical exertion.  Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements.  Monitor participants' progress and adapt programs as needed.  Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment.  Advise clients about proper clothing and shoes.  Maintain fitness equipment.  Teach and demonstrate use of gymnastic and training equipment such as trampolines and weights.  Plan physical education programs to promote development of participants' physical attributes and social skills.          Fitness Specialist   11/2012   to   10/2013     Company Name      Manage or oversee fitness or recreation facilities, ensuring safe and clean facilities and equipment.  Operate, and instruct others in, proper operation of fitness equipment, such as weight machines, exercise bicycles, benches, hand weights, and fitness assessment devices.  Maintain or arrange for maintenance of fitness equipment or facilities.          Sports Recreational Assistant   11/2012   to   10/2013       Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.  Officiate at sporting events, games, or competitions, to maintain standards of play and to ensure that game rules are observed.  Judge performances in sporting competitions in order to award points, impose scoring penalties, and determine results.  Inspect sporting equipment and/or examine participants in order to ensure compliance with event and safety regulations.  Keep track of event times, including race times and elapsed time during game segments, starting or stopping play when necessary.  Signal participants or other officials to make them aware of infractions or to otherwise regulate play or competition.  Verify scoring calculations before competition winners are announced.  Resolve claims of rule infractions or complaints by participants and assess any necessary penalties, according to regulations.  Start races and competitions.  Teach and explain the rules and regulations governing a specific sport.  Verify credentials of participants in sporting events, and make other qualifying determinations such as starting order or handicap number.  Confer with other sporting officials, coaches, players, and facility managers in order to provide information, coordinate activities, and discuss problems.  Report to regulating organizations regarding sporting activities, complaints made, and actions taken or needed such as fines or other disciplinary actions.  Compile scores and other athletic records.  Direct participants to assigned areas such as starting blocks or penalty areas.  Research and study players and teams in order to anticipate issues that might arise in future engagements.             02/2013   to   07/2013     Company Name      Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.  Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.  Check to ensure that appropriate changes were made to resolve customers' problems.  Determine charges for services requested, collect deposits or payments, or arrange for billing.  Refer unresolved customer grievances to designated departments for further investigation.  Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.  Greet customers and ascertain what each customer wants or needs.  Describe merchandise and explain use, operation, and care of merchandise to customers.  Recommend, select, and help locate or obtain merchandise based on customer needs and desires.  Compute sales prices, total purchases and receive and process cash or credit payment.  Answer questions regarding the store and its merchandise.  Prepare sales slips or sales contracts.  Maintain records related to sales.  Prepare merchandise for purchase or rental.  Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.  Inventory stock and requisition new stock.  Ticket, arrange and display merchandise to promote sales.  Exchange merchandise for customers and accept returns.  Clean shelves, counters, and tables.  Help customers try on or fit merchandise.  Estimate quantity and cost of merchandise required, such as paint or floor covering.  Advise patients about treatments and foot care techniques necessary for prevention of future problems.  Prepare inserts, heel pads, and lifts from casts of customers' feet.  Measure customers for fit,and discuss with them the type of footwear to be made, recommending details such as leather quality.          Education      High School Diploma     Jun 2008       JAY M. ROBINSON HIGH SCHOOL CONCORD NORTH CAROLINA UNITED STATES    Weight Training , Physical Education, Competed in High School Basketball ( Varsity) , Competed in Track and Field             Dec 2015       BELMONT ABBEY COLLEGE BELMONT NORTH CAROLINA UNITED STATES    GPA:   GPA: 3.5    GPA: 3.5        WORLD INSTRUCTOR TRAINING SCHOOL CHARLOTTE. NC UNITED STATES    Jun 2013-Aug 2013
passed both the practical and written exam for a certified personal training certification        Certifications    Programming for Muscular Fitness: Machines Programming for Muscular Fitness: Free Weights Alternative Training Techniques; Flexibility Training CPR certified AED certified FIRST AID certified       Skills    benefits, billing, contracts, CPR certified, credit, clients, FIRST AID, Inventory, Exchange, packaging, paint, Programming, progress, quality, Record keeping, recording, Research, safety, sales, seminars, shipping, tables, telephone, training programs, type, written, Composition   "
FITNESS,"         SERVICE REPRESENTATIVE           Summary    Secure a responsible position in account management and serve as an account representative sharing my experience and abilities to seek employee, customer and employer growth and success.      Highlights        Microsoft Word, Excel, and PowerPoint
*Effective communication              Experience      Service Representative    October 2015   to   Current     Company Name   Ôºç   City  ,   State      Greets members, maintains place organized, and maintains friendly environment.  Works with retail, advertises products, and restocks shelves as needed.  Resolves member's troubles, and answers phone inquiries.  Completes agreements with incoming members.          Sales Advisor    August 2015   to   October 2015     Company Name   Ôºç   City  ,   State      Partners up with businesses surrounding 24 Hour Fitness to create member traffic.  Promotes company special promotions.  Completes agreements and manages daily paperwork.  Successfully attains personal and company revenue target.          Service Representative Lead    December 2014   to   August 2015     Company Name   Ôºç   City  ,   State      Organized inventory (FIFO method).  Met weekly deadlines for inventory, and members' financial transactions.  Organized banking information for POS system.          Education      Bachelor of Business Administration   :   Accounting  ,   Summer 2016    University of Houston, C.T. Bauer College of Business   Ôºç   City  ,   State      GPA:   GPA: 3.52    Accounting GPA: 3.52        CPR Certification   :     January 2015    GPA:   Dean's List at the University of Houston   Spring 2014
*Honor's List at HCC	 Spring 2013
*Dean's List at HCC	 Spring 2012, Fall    Dean's List at the University of Houston   Spring 2014
*Honor's List at HCC	 Spring 2013
*Dean's List at HCC	 Spring 2012, Fall        Microsoft Office Word 2007 Certification    Spring 2012
*Microsoft Office Excel 2007 Certification    Spring 2012                Languages    Fluent in English and Spanish      Interests    Volunteer Activities 2009-Present	Volunteers at Alief Early College High School Participates as motivational speaker for younger students Assists in students' extracurricular activities 2009-2013	Volunteered at the church of St. Cyril of Alexandria Waited tables during Thanksgiving Organized and set up decorations for annual dance Assisted with fundraisers by selling seasonal items 2009-2013	Volunteered at Alief parks Cleaned Alief Cemetery Improved Alief community by planting trees Beautified parks by cleaning garbage off grass Educational Projects Fall 2015	J-Vibe Online Magazine Developed  a successful marketing plan for a new business Spring 2014	DePelchin Children's Center Supported the spread child abuse awareness by interacting with hundreds of people and informing them about various facts       Additional Information      ACTIVITIES Volunteer Activities 2009-Present	Volunteers at Alief Early College High School Participates as motivational speaker for younger students Assists in students' extracurricular activities 2009-2013	Volunteered at the church of St. Cyril of Alexandria Waited tables during Thanksgiving Organized and set up decorations for annual dance Assisted with fundraisers by selling seasonal items 2009-2013	Volunteered at Alief parks Cleaned Alief Cemetery Improved Alief community by planting trees Beautified parks by cleaning garbage off grass Educational Projects Fall 2015	J-Vibe Online Magazine Developed  a successful marketing plan for a new business Spring 2014	DePelchin Children's Center Supported the spread child abuse awareness by interacting with hundreds of people and informing them about various facts         Skills    banking, CPR, Fluent in English, financial, inventory, Excel, Microsoft Office, PowerPoint, Word, Microsoft Word, Works, POS, retail, Spanish, phone   "
FITNESS,"         VICE PRESIDENT       Executive Profile    Manufacturing and Operations Executive proficient in the design and development of Lean operations, processes and systems for an innovative LED products manufacturer operating in 28 countries. Expert at constructing new facilities, integrating acquired facilities, installing process improvements, building high-performance teams, and automating operations to improve yield. An experienced customer service executive with a proven record of establishing and managing first-rate highly profitable service organizations. Competencies Hard Skills Soft Skills Strategic/Operational Business & Financial Planning Quick and fervent learner Multi-Site Operations & Productivity Enhancement Team building and motivation International Sourcing & Supply Chain Management Foresighted and fastidious tactician Call center implementation & Management High emotional IQ and adept communication skills CRM implementations Calm and decisive under pressure Customer, Vendor/Supplier & OEM Relationships Technically and environmentally adaptable Budgeting (Operating/Capital) & Pricing Strategies Expert at negotiation Costing, Margin/Profit Improvement & ROI Experienced public speaker Extensive technical acumen Rigorous work ethic &  acute problem-solver Senior staff training and development Thought leadership      Skill Highlights          Strategic operational business and financial planning  Multi-site operations and productivity enhancements  International sourcing and supply chain management  Call Center implementation and mangement  CRM Implementations  Customer, Vendor/supplier & OEM Relationships  Budgeting (Operating/capital) & pricing strategies  Costing,margin/profit Improvements & ROI  Extensive technical acumen  Senior staff training and development       Quick and fervent learner  ¬†Team building and motivation  Foresighted and Fastidious tactician  ¬†High emotional IQ and adept communication skills  Calm and decisive under pressure  Technically and environmentally adaptable  expert at negotiations  Experienced public speaker  Rigorous work ethics & acute problem solver  Thought leadership             Professional Experience      Vice President     Apr 2008   to   Current      Company Name   Ôºç   City  ,   State     Leads a new management team charged with turning around and expanding the foreign operations of this LED products manufacturing company operating in several countries throughout Europe, Latin America, Asia, the Middle East and North America.  Holds full accountability for leading 5 manufacturing operations and several distribution facilities with a $30 million R&D budget.  Works with foreign government officials; negotiates/manages capital projects to $55million.  Executed a strategic manufacturing revitalization initiative which reduced the time required to bring both new and existing products to market streamlined work processes.  Introduced new production-line technology and launched a Six Sigma initiative resulting in a $5 million savings.  Augmented business model by transitioning manufacturing from a cost-driven product development focus to a quality-driven operation.         Senior Director of Customer Service     Apr 2004   to   Apr 2008      Company Name   Ôºç   City  ,   State     Directed all activity for the Customer Service Support department.  Implemented Oracle CRM as leading project manager.  Held full P&L responsibility for a $30 million service business.  Exceeded revenue and profit targets on a quarterly basis.  Managed Field Service, Call Center, Technical Support, and Training departments.  Championed full automation of the service department which resulted in improved customer satisfaction.  Introduced new training philosophy and oversaw implementation of World Class Training Center.  Oversaw revamp of service contribution to Product Launch, greatly improving new product performance.  Oversaw implementation of Customer Web Portal.  Oracle 11i I store; resulted in increased parts revenue and customer satisfaction.         Senior Director of Customer Care     Nov 2001   to   Apr 2004      Company Name   Ôºç   City  ,   State     Accountable for all aspects of Order Management which had a monthly throughput of $25 million.  Responsible for efficient delivery and installation of all products in North America.  Facilitated creation of a seamless quote to cash process with full implementation of Oracle 11i.  Directly resulted in shortened order cycle time.  Administered system of quality control and measurements which resulted in internal/external customer satisfaction.  Led projects to setup third-party installers across country for improved coverage and expedient turnaround.  Rendered a process for real-time tracking/monitoring of all installs.  Oversaw entire service department upon appointment by company president.  Resulted in decreasing average call center handling time to 20 seconds or less and improvement of customer satisfaction survey ratings to an 8.5 average on a 10 point scale.         Director of Customer Service     Apr 1998   to   Nov 2001      Company Name   Ôºç   City  ,   State     Responsible for overall growth, profitability and quality of International service operations, including 6 subsidiaries and a network of about two hundred dealers.  The service business was $27 million ($17 million customer/$10 million internal).  Developed all standard reporting measurements to quantify service business and traveled internationally to audit all locations.  Managed successful implementation of the CPO rebuild program.  Realigned the international service management team into a strong cohesive unit in order to drive future increases in customer satisfaction and financial growth.  Increased the customer paid business over 24% each year and the service profitability by over 30% each year.  Administered B2B Extranet site.  Oversaw customer call center and decreased call wait time by 95% Established Service Level Agreements/Contracts for improved customer support.  Awards: Won the 1999 outstanding performance for International Sales and Service as well as Financial Strategic planning, PREMIER CLUB INTERNATIONAL.  Winner of the 1998 outstanding service manager from the Association for Service Managers International.  Winner of the 2001 Iron man Award for outstanding contribution to customer services.  Winner of the 2002/03/04 Circle of Champions Award.         International Service Director     Jan 1995   to   Apr 1998      Company Name   Ôºç   City  ,   State     Directed all activities of 22 field engineers in providing service and support for all ARJO, Century and vendor products sold through 55 nationwide sales centers; reported directly to the Vice President of service and technical support.  Pioneered various service enhancements which directly led to increased sales and customer satisfaction.  Developed and implemented all service and repair parts marketing programs.  Directed the development of Systems for multi-product support and realized significant cost savings.  Contributed to the development and improvement of service systems to manage service delivery coverage and increase profitability.         Education        leadership    University of Virginia   Ôºç   City  ,   State  ,   USA            Digital Electronics   1981     DeVry Institute of Technology   Ôºç   City  ,   State  ,   USA    GPA:   GPA: 3.85   Digital Electronics GPA: 3.85       Developmental Activities Activity/Program							Date/s/ BAMP - High Performance Leadership					1999 AFSMI, Global Conference						1998, 1999, 2000 Presentation Skills, Wilson Consulting Group				1998 MBTI, Team Building - Sandra Herb Hirsh				1998 Service Management project leader - CRM implementation		1994 Project Leader @ A.B. Dick - Automated Dispatch			1993  World Class Lessons in ledership Seminar				1998*2000 BVA, advanced training 							2001, 2006 Lean Six Sigma Champion Training					2004 Disney Institute, ""Loyalty Disney Style"" Seminar				1999 Service CRM implementation Business Project Leader			2005             Skills    PREMIER, automation, B2B, budget, Call Center, Consulting, Contracts, CRM, customer satisfaction, customer services, Customer Service, customer support, delivery, product development, Extranet, Financial, focus, government, International Sales, Latin, Team Building, Leadership, marketing, market, 2000, Works, network, Oracle, Oracle CRM, Order Management, philosophy, Presentation Skills, processes, profit, Project Leader, quality, quality control, real-time, reporting, sales, Six Sigma, Service Level Agreements, strategic, Strategic planning, technical support, Web Portal   "
FITNESS,"         ADVOCARE DISTRIBUTOR           Executive Summary     Experienced, energetic Personal Trainer and former college/professional athlete with over 20 years conducting group and one-on-one training sessions in large gyms, as well as small fitness studios. Specializing in strength and conditioning, flexibility training, fitness program design with advanced training in metabolic testing, nutrition and weight management consulting. Formal training in the health and fitness field of business development and leadership training. Extensive sales and customer service experience.       Core Qualifications          Fitness assessments  Customer-oriented  Understanding of body fat tables and BMI  Fitness equipment operation  Senior fitness programming  Weight management expert  CPR and First Aid certified  Excellent sales skills  Fitness equipment expertise  Fitness programming specialist      Operations management  Staff development  Inventory control  Policy/program development  Staff training  Supervision and training  Skilled negotiator  Sound judgment  Project management  Performance tracking and evaluation  Team building            Professional Experience      Advocare Distributor    June 2012   to   Current     Company Name   Ôºç   City  ,   State     Generated new accounts by implementing effective networking and content marketing strategies.Contacted new and existing customers to discuss how specific products could meet their needs.Answered customer questions regarding products, prices and availability.Generated new sales opportunities through direct and telephone selling and emails.         Asst. Personal Trainer Manager    July 2009   to   May 2012     Company Name   Ôºç   City  ,   State     Contributed to a 75% increase in sales for the personal training department. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Carefully evaluated member needs and assisted them in achieving personal fitness goals. Arrived on time, prepared and attentive for every training appointment. Met minimum monthly revenue, service and customer satisfaction goals. Re-racked weights to maintain a neat, organized and clean club. Mediated club employee relations matters for all club fitness employees. Led clients and groups of all ages through personal workouts and skill development training. Administered fitness assessments, which included the seven point skin-fold body fat measurements, blood pressure and treadmill tests. Counseled clients on proper nutrition and exercise habits.         Asst. Manager/Personal Trainer    January 2006   to   January 2009     Company Name   Ôºç   City  ,   State     Managed team of 12 of professionals. Surpassed revenue goals in four consecutive quarters. Met minimum monthly revenue, service and customer satisfaction goals. Devised and announced new classes and distributed guest passes to market the club. Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals.Mediated club employee relations matters for all club fitness employees. Regularly trained staff on fitness industry updates and coached personal trainers on professional conduct. Contributed to the operation of a clean, friendly and well maintained health club.         General Manager Personal Training/Personal Trainer    January 2004   to   January 2006     Company Name   Ôºç   City  ,   State     Earned the Personal Trainer of the Month Award 5 consecutive months for most revenue earned each month. Monitored 30,000.00 project budgets each month. Mentored, coached and trained 8 team members. Recruited, hired and trained 4 new employees for sales and personal training. Guided clients in safe exercise, taking into account individualized physical limitations. Participated in club promotions to recruit new members and increase club sales. Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals.         Education      Bachelor of Science   :   Criminal Justice  ,   1999    South Carolina State University   Ôºç   City  ,   State       Coursework in Communications, Criminal Law and Public Administration, Coursework in Sociology and Psychology, Coursework in Juvenile Justice and Deviance in Society         Affiliations     Collegiate Football 4year-Letterman, Men's  Collegiate Basketball Team 2year -Letterman, Aerobics and Fitness Association of America(AFAA) Certificate, American Aerobic Association International(AAAI) Certificate, International Sports Medicine Association(ISMA) Certificate, Partner-Assisted Stretching Certificate, CPR & First Aid Certificate       Skills      Organizational Skills  Communication Skills  Business Development  Problem Resolution  Project Management  Sales  Customer Relations  Departmental Operations Management  Staff Development  Team Building  Team Leadership  Team Player  Training and Development  Administrative Skills  Multi-Tasked  Computer Proficient      "
FITNESS,"         OPERATIONS MANAGER         Skills          Human Resources (4 years), Microsoft Office (6 years), Community Outreach (3 years), Community Relations (1 year), Sales (7 years), Strategic Planning (2 years)              Experience     07/2016   to   12/2016     Operations Manager    Company Name   Ôºç   City  ,   State      Established operational objectives and work plans and delegated assignments to all employees, developed new process for employee evaluation which resulted in marked performance improvements,
supported Chief Operating Officer with daily operational functions.         08/2016   to   Current     Operations Manager    Company Name   Ôºç   City  ,   State      Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.     Recognized as top sales generator, increasing sales level by 70% in 2016¬†     Consistently met and exceeded department expectations for productivity and accuracy levels.     Maintained sales record of 20% 6 months in a row.        06/2015   to   12/2015     Administrator    Company Name   Ôºç   City  ,   State      Directed marketing initiatives, forecasted needs and adjusted future plans, created professional
business presentations, maintained detailed administrative and procedural processes to improve
accuracy and efficiency, filed insurance, coordinated meetings with other department managers and served as main liaison between.          Education and Training     2016     Bachelor of Science  :   Sports Management    George Mason University   Ôºç   City  ,   State      Sports Management        Interests    John Wall- Coach of the Camp
June 2016
I coached along side pro camps and John Wall this summer for a weekend camp. There were 27 coaches that attended and coached the camp. I was the youngest coach by 10 years and won coach of the camp        Skills    administrative, bank reconciliations, business presentations, cash
flow, Community Relations, Human Resources, insurance, leadership skills, marketing, meetings, Microsoft Office, PR, processes, product development, quality, Sales, Strategic Planning      Additional Information      Goal-oriented and energetic I am talented at motivating co-workers as well as myself. I have an
educational and professional background in sports management and sports communication.
Willing to relocate to: Richmond, VA - Henrico - Glen Allen, VA
Authorized to work in the US for any employer  AWARDS
John Wall- Coach of the Camp
June 2016
I coached along side pro camps and John Wall this summer for a weekend camp. There were 27 coaches that attended and coached the camp. I was the youngest coach by 10 years and won coach of the camp     "
FITNESS,"         REHABILITATION SPECIALIST / MASSAGE THERAPIST           Career Focus     To obtain admittance into the Masters of Science in Health Science and Rehabilitation program at Rocky Mountain University.        Education        Therapeutic Massage and Bodywork   ,   2013    Nevada School of Massage Therapy   Ôºç   City  ,   State       4.0 GPA         Bachelor of Science   :   Human Performance  ,   2012    Florida Gulf Coast University   Ôºç   City  ,   State        Elected as Student Government Senator for the College of Health Professions.  Selected to Omicron Delta Kappa National Leadership honor society  Vice President of Sigma Phi Epsilon Fraternity.   Human Performance Student Association Event Planner            Skills      Microsoft Office (PowerPoint, Word, Excel)  Distant learning education  Time management   Website Development          Professional Experience      Rehabilitation Specialist / Massage Therapist    December 2014   to   Current     Company Name   Ôºç   City  ,   State      Privately owned Rehabilitation and Strength & Conditioning center.   Work closely with owner and head Chiropractor for movement screening and rehabilitation treatments.  Responsibilities include providing members with personal training, group fitness classes, massage therapy, movement assessment, and rehabilitation.  Proficient in movement assessment using Functional Movement Screen and Selective Functional Movement Screen.  Proficient with Move to Perform software for FMS and rehabilitation.           Group Fitness Instructor    May 2012   to   Current     Company Name   Ôºç   City  ,   State      Teach Aqua Bootcamp and Aqua Aerobics   Primary focus of classes is to increase strength and endurance with added mobility framework for each class.  Average class size is 20-30 members.          Strength Coach/Massage Therapist    January 2012   to   Current     Company Name   Ôºç   City  ,   State      Contracted personal trainer at Las Vegas Athletic Clubs.   Work with an average of 25 clients per week.  Primary focus is movement restoration, functional training, weight loss, and massage therapy.   Manage and organize all business operations.          Co-Founder    January 2012   to   Current     Company Name   Ôºç   City  ,   State      Extraordinary Trainers is a health and wellness network organization made up of fitness and medical professionals in Las Vegas dedicated to providing top quality care to the community. Our team includes Personal Trainers, Chiropractors, Physical Therapists, Massage Therapists, Registered Dietitians, and Health Coaches. Utilizing a team approach, we are able to ensure that our clients get the treatment they deserve while every professionals remains in their scope of practice. We conduct weekly meetings for networking and building private business through teamwork.           Fitness Specialist     January 2013   to   December 2013     Company Name   Ôºç   City  ,   State      Worked with SPRI at conventions such as IHRSA, Club Industry, and Interbike in Las Vegas.   Educated attendees about SPRI products and demonstrated how they are implemented in different training scenarios.          Wellness Coach    January 2012   to   May 2012     Company Name   Ôºç   City  ,   State      Designed new training programs for members of the gym.   Cleaned and maintained all fitness equipment.  Gave new member tours of the facility.          Wellness Center Internship    August 2011   to   December 2011     Company Name   Ôºç   City  ,   State      Prescribed Fitness programs for members of the wellness center.  Shadowed in Physical Therapy, Cardiac Rehabilitation, and Orthopedic Surgeries.   Designed and completed wellness program using Kinesis equipment for weight loss for future study.  Completed 500 internship hours.          Certifications      Certified Strength and Conditioning Specialist - NSCA  Certified/Licensed Massage Therapist - NCBTMB  Certified Personal Trainer - ACE  TRX level 1 suspension training  CPR, AED, First Aid - American Heart Association         Professional Affiliations      National Strength and Conditioning Association (NSCA)  American Massage Therapy Association (AMTA)  American Council on Exercise (ACE)  Las Vegas Health and Fitness Chamber of Commerce   American Heart Association         Professional Development      Selective Functional Movement Assessment Level 1- Minneapolis 2014  Boston Rehabilitation Summit - Boston, Mass. 2012  Perform Better Conference - Long Beach 2012  NSCA National Conference - Las Vegas 2011        Community Service      Free Pre and Post Race Stretching/Movement Assessment for local triathlons and run races,  BBSC Endurance Sports,  2012-Present  Fitness educator,  Henderson Bike Exchange , 2013  Water/Fuel Station attendant,  IRONMAN Triathlon , 2013-2014  Golf Coach/Mentor,  The First Tee,  2011-2012  Volunteer Worker,  Habitat for Humanity , 2010-2012        Extra-Curricular Activities      Endurance Events ¬†   Qualified for USA Triathlon Age Group National Championship 2013 & 2014  2014 Kokopelli Triathlon, Hurricane, UT - 1st place division  2014 Sand Hollow Triathlon, Hurricane, UT - 2nd place division  2013 Pumpkinman Triathlon, Las Vegas, - 1st place division  2013 Las Vegas Triathlon - 2nd place division     "
FITNESS,"         NIGHT WAREHOUSE SELECTOR       Professional Summary     Experienced Personal Trainer for eight plus years conducting one on one training sessions in upscale fitness studios and gyms.       Skills          Customer Satisfaction  Weight trainer  Personable and friendly¬†  Individual life and body assessments  ¬†¬†Strength Trainer¬†      Staff Leadership  Nutrition Plans  Versatile  Customer Satisfaction ¬†  Fitness equipment expertise            Work History      Night Warehouse Selector     12/2016   to   Current      Company Name   ‚Äì   City  ,   State      Night Warehouse Selector.  Selects customer orders from pick slots using pick lists of assorted items to build orders according to driver stops at customer locations.  Delivers merchandise to correct dock area, stacks items on pallets according to driver stops at customer locations for next day delivery and shrink wraps palletized orders.  This involves riding a pallet jack, moving products from racks to pallet, labeling the selected cases with the order labels and using Voxware Voice Logistics Software.  Validates that correct product has been selected and is damage free.  Notify Stocker of empty or short slots for replenishment.  Work in multi-temperature areas as assigned.  Meet weekly standards for productivity and accuracy while working in a safe manner.  Performs various post-shift duties that could include: Clearing aisles of all debris, returning pallet jack to charging area, and hook up jack for battery charging.  Stacks empty pallets from slots in aisle.  Clean up any spills and places damaged product in recoup area.  Completes any related paperwork.  Petra Industries.  Maintains inventory by identifying, labeling, and placing materials and supplies in stock; recording location of inventory.  Locates materials and supplies by pulling and verifying materials and supplies listed on production orders.  Documents materials and supplies disposition by recording units delivered and location of units.  Receives credit-return material and supplies from production by verifying materials and supplies code and lot number and quantity; placing materials in stock.  Prepares finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product.  Documents product shipment by recording units shipped.  Maintains material-handling equipment by completing pre-use inspections; making operator repairs.  Contributes to team effort by accomplishing related results as needed.         Personal Fitness Trainer     01/2016   to   12/2016      Company Name   ‚Äì   City  ,   State      Carefully evaluated member needs and assisted them in achieving personal fitness goals.  Possessing the knowledge, skills and abilities for safe and effective exercise and fitness program design, instruction and assistance for the purpose of reaching personal health and fitness goals.  Participated in club promotions to recruit new ¬†members and increase club sales.  Demonstrated and explained fitness program benefits to members, resulting in a 25% increase in a member participation in paid classes.  Lead clients and occasional groups of all ages through personal workouts and skill development training. ¬†¬†  Also I motivated clients by setting goals and providing feedback and accountability to clients.  As well as measure client's strengths and weaknesses with fitness assessments.         Assistant Manager     07/2014   to   05/2015      Company Name   ‚Äì   City  ,   State      Finish Line.  Assists Store Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising.  Maintains both individual and shift sales.  Provides daily shift floor coverage.  Trains Sales Associates.  Supervises POS.  Provides security & loss prevention in store.  Oversees contest management (Tracking Results & Coaching Performance).  Organizes shipments, transfers & merchandise.  Performs maintenance of store.  Opens and closes store.  Holds accountability for store sales and metrics.  Holds accountability for stock and merchandise flow.  Maintains company standards regarding personal and store sales/performance metrics.         Process Technician - Welder     04/2015   to   01/2016      Company Name   ‚Äì   City  ,   State      Performs a variety of welding and grinding procedures on a variety materials and parts using manual and semi-automatic machines.  Performs assembly/disassembly and fasten/unfastening parts larger than hand using tools; fit, bolt, weld, and cut or otherwise connect components and equipment according to specifications.         Ladies Fitness     01/2014   to   12/2015      Company Name   ‚Äì   City  ,   State      Taught clients how to modify exercises appropriately to avoid injury.  Arrived on time, prepared and attentive for every training appointment.¬†  Helped older adults with weight training by setting up equipment and providing instructions.  ¬†Counsel clients on proper nutrients and exercise habits.¬†  Consistently attain facility targets. ¬†¬†¬†         Personal Training Director     02/2013   to   12/2015      Company Name   ‚Äì   City  ,   State           Skills    Coaching, oral communication, Excellent communication, credit, client, clients, customer relations, delivery, focus, instruction, Maintains inventory, inventory, inventory control, Logistics, loss prevention, materials, Monitors, next, organizational skills, pallet jack, pick, POS, program design, recording, repairs, safety, Sales, Store Manager, supervision, visual merchandising, weld, welding      Education      High School Diploma  :      2007 2010     Hale High School    -
                          City  ,
                          State        2 Years Completed, Murray State College Tishomingo, OK     "
FITNESS,"         GENERAL MANAGER           Summary     I have strong marketing, and sales skills, with a Costumer Service background combined with over 10 years of Management. I am skilled with learning new concepts, I work well under pressure and communicate ideas clearly, and effectively. Demonstrated achiever of being responsible, punctual, and consistent with all company policies.       Experience      Company Name      General Manager   City  ,   State      Leading sales counselor for first consecutive 6 months.  Voted best Customer Service Employee General Manager throughout district.  Largest and Highest consecutive sales, revenue, generated employees.  Developed and Promoted 5 company General Managers for La Fitness.  Highest overall ranking V-Class numbers.  Generated highest revenue based profitable New Jersey Club.  Nominated for Customer Service General Manager of the Year.  Achieved Senior/Regional GM.  Responsible for training and development of Co-General Managers in North east region.          Company Name     September 2014   to   January 2015     Feeder Driver   City  ,   State     Must conform to all federal and state department of transportation qualifications.  Ensure a safe and timely delivery of all UPS packages from hub to hub.  Responsible for all customer pick up and deliveries.         Company Name     June 2014   to   August 2014     Transport Driver   City  ,   State      Pepsi Transport Carrier ¬∑Transport Pepsi raw materials from hub to hub and key distribution centers.  Adhere to all State and Federal DOT laws and regulations ¬∑        Condition and maintain Driver, and Truck Safety. ¬∑Report to upper management in delivery, pick-up, and business matters.          Company Name     March 2008   to   June 2014     General Manager   City  ,   State      Controlled all Business Operations of the Club.  Researched and devised marketing, financial and feasibility reports concerning new business acquisitions and acquisition prospects.  Maintain budget for past due accounts, manage payroll and supply margins and uphold company sales quotas.  Initiated multiple joint ventures and corporate relations to increase monthly profits margins on customers business in the U.S.  Key responsibility for consistent improvement of club sales and operations through effective strategic marketing.  Established overhead budgeting system using Microsoft Excel to improve expense tracking.  Increased sales by power point inside and outside marketing techniques, pursued corporate business through self generated business relations.  Established reports to track profits and loss gains for regional clubs in North Jersey market.  Develop all extracurricular sports programs for Corporate Office at the Club Level.  Worked directly with Director of Sales and Director of Strategic Planning.  Using independent discretion in maximizing profits, contain cost, and hold employees accountable.          Company Name     May 2003   to   August 2008     Bay Delivery Driver   City  ,   State      Worked consistently with Upper Management in major food accounts for retail and sale promotional distributions.  Planned and managed all Pepsi Costumer Service Accounts.  Ordered all retail Pepsi products for major food chains in Northern New.  Jersey.  Obtained company based CDL (class A) commercial driver license.  Distributed all commercial Pepsi products through bulk Truck Loads.  Educated customer service based seminars for new Pepsi employees.  Delivered all products through company brand trucking.          Company Name     June 2006   to   March 2008     Assistant General Manager   City  ,   State      Assist General Manager with Sales, Marketing, Advertising, and employee Management.  Focus on daily key performance indicators to drive profitability   ¬∑ ¬∑       Work with Sr.  GM with development of weekly game plans to ensure revenue is 5% higher then previous years bankable gross/eft          ¬∑      Demonstrate a positive attitude and ensure management along team members are providing the highest level of customer service, cleanliness by our club pride practice and financial performance.  Decision making, problem solving, strategic planning, and data analysis skills.          Company Name     June 2005   to   December 2005     SALES CONSULTANT   City  ,   State      Generate Sales for company profit ¬∑. Generate sales reports and understand critical numbers to impact your business.  Embrace the role of ""The Mayor"" your health club, by greeting members, cultivating relationships, and encouraging connectivity providing a welcoming environment for members and guests.       Generate Sales for company profit , Generate sales reports and understand critical numbers to impact your business.  Embrace the role of ""The Mayor"" your health club, by greeting members, cultivating relationships, and encouraging connectivity providing a welcoming environment for members and guests.  Knowledge within community events ensuring club participation and are actively involved in our community outreach program.  Strong external relationships with local business owners and management.          Company Name     March 2003   to   May 2005     Sports Director   City  ,   State      Develop all extracurricular sports programs for Corporate Office at Club Level.  Organized Basketball and Racquetball Leagues throughout North Jersey La Fitness locations.  Analyzed all statistics, data, and systems of the sports programs.  Implemented first company racquetball league program in North Jersey and Staten Island ¬∑ Increased company league programs by 35% in first semester.          Education      Johnson C. Smith University     1996       Bachelor Of Science  :   Business Administration    City  ,   State       Business Administration concentration in Marketing, and Sales Management.         Skills     Acquisitions, Advertising, budgeting,  Business Operations, Customer Service, data analysis, Decision making, delivery, financial, General Manager,  Director, employee Management, marketing, Microsoft Excel, Office, power point, payroll, problem solving, Safety, Sales, seminars,  strategic marketing, Strategic Planning.    "
FITNESS,"         ATHLETIC DIRECTOR, COACH, PE TEACHER       Summary    Enthusiastic, driven individual with experience motivating students to achieve both academic and athletic goals.      Skills    Administrative Management, Creative Lesson Planning, Curriculum Development, Goal Setting and Implementation,¬† Athletic Program Development and Management      Experience      Athletic Director, Coach, PE Teacher   08/2015   to   Current     Company Name   City  ,   State       Successfully manage athletic teams and plan sporting events and lead sports programs to foster teamwork and develop students' self-esteem  Develop and implement physical education and health lesson plans and curriculum for kindergarten- seventh grades  Administer tests and other evaluations and analyze student performance  Develop strong relationships with students' parents to encourage collaboration between faculty and families to achieve student success  Motivate self, staff, and team members to reach short and long term performance goals          ESL Teacher   01/2018   to   Current     Company Name   City  ,   State       Teach children in China ages 4-12
to speak, read, and write English using an interactive powerpoint on an online
platform

  Provide feedback to parents and collaborate with other educators to ensure the best output from each student  Assess and monitor students' progress          Wellness Coordinator, PowerPlay Instructor   03/2012   to   07/2015     Company Name   City  ,   State       Planned and instructed physical activity classes for the Pre-K and Mother's Day Out programs that are content specific and developmentally appropriate and that support the diverse group of learners   Assisted in the Pre-K and Mother's Day Out classrooms as needed  Created, implemented, and managed wellness events for members and served as a liaison between the club and outside health/wellness organizations          Youth Fitness Coordinator, Fitness Coach   06/2011   to   01/2012     Company Name   City  ,   State       Planned and implemented games and activities for children that taught the importance of physical activity and healthy nutrition habits while helping develop gross motor skills and strengthening balance and coordination  Taught exercise classes using calisthenics, aerobics, weight training, and stretching to groups of co-educational adults of various ages and physical abilities  Maintained a safe and motivating workout environment during exercise classes while demonstrating and teaching good body mechanics and proper form           Trainer, Bartender, Server   11/2010   to   01/2012     Company Name   City  ,   State             Education and Training        Kinesiology   2010       Louisiana State University    Sports Studies Concentration          Responsive Classroom   2017           Completed the Introduction to Responsive Classroom workshop          Lifeguard, First Aid, and CPR Certified   2016       American Red Cross         "
FITNESS,"         SALES ASSOCIATE       Summary    Customer service oriented associate with over two years' worth of experience working with the public, and over 1 year's worth of money-handling experience. Core competencies include customer rapport, ability to maintain a positive attitude, and subtle persuasiveness by relating to the customer. Passionate and self motivated, with a drive to achieve excellence inside as well as outside of the workplace.      Highlights          Exceptional customer service  Sales expertise  Excellent communication skills      Customer rapport development  Basic Microsoft Office skills   Thrive in fast-paced environment              Experience     03/2016   to   Current     Sales Associate    Company Name   Ôºç   City  ,   State       Received and processed cash and credit payments for purchases as well as payments to Dillard's credit card.    Opened lines of credit.      Opened and closed the counter, including counting cash, opening and closing cash registers and creating staff assignments.     Worked as a team member to provide the highest level of service to customers.      Made courtesy calls to existing customers for upcoming event information and debuting new merchandise.           11/2015   to   02/2016     Receptionist    Company Name   Ôºç   City  ,   State         Conduct outgoing phone calls to collect members' billing information and process payments.    Operate Microsoft Lync to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments.   Resolve customer complaints or redirect them to appropriate management.         02/2015   to   11/2015     Service Representative    Company Name   Ôºç   City  ,   State      Compile information about new accounts, enter account information into computers, and file related forms or other documents.  Handle inbound calls; resolve membership issues; answer customer inquiries; redirect phone calls to appropriate associates.  Understand and implement company policies as well as explain policies to customers in a straight forward and professional manner.  Operate register and process cash/credit transactions; opened and closed out registers.  Collect referrals and inform members of membership promotions for discounts and deals.          Skills    Excellence and experience in customer service, eager and fast learner, honest, advanced problem-solving, exceptional organizational skills      Education          Associate of Arts  :   General Business    Mesa Community College   Ôºç   City  ,   State      General Business Currently attending.       2014     High School Diploma      James Madison Preparatory School   Ôºç   City  ,   State           "
FITNESS,"         NIGHT SERVICE REPRESENTATIVE       Summary    Personable, responsible professional with 3 years in retail and customer service dedicated to maintaining customer satisfaction and contribute to company success. Results-driven and proven ability to establish rapport with clients. Looking to advance skills in customer service, sales and marketing, human relations, and to gain business experience and opportunities. Personal skills and qualities include punctuality, taking initiative, joyful and positive attitude, and commendable with finances.      Skills     billings, first aid, take messages       Languages    Fluent in both English and Spanish      Experience      Night Service Representative   08/2017   to   09/2017     Company Name   City  ,   State       Responsible for member check in/customer service.  Handled member service issues such as lost and found items, new membership cards, change of.  address, EFT setup or change, and questions regarding billings and payments.  Answered all incoming inquiries and obtained appropriate information.  to direct/transfer calls or take messages.  Kept front desk area and lobby clean, clutter free, and organized.  Did inventory on front desk supplies.  including first aid kits, and reported to Operations Manager when supplies are low.          Account Manager   03/2016   to   10/2016     Company Name   City  ,   State       Obtained client information by answering telephone calls, interviewing clients, verifying information.  Determined eligibility by comparing client information to requirements.  Established policies by entering client information and confirming pricing.  Informed clients by explaining procedures, answering questions, and providing information.  Maintained communication equipment by reporting problems.  Maintained and improved quality results by adhering to standards and guidelines and recommending improved procedures.  Updated job knowledge by studying new product descriptions and participating in educational opportunities.          Sales Counselor   01/2014   to   08/2017     Company Name   City  ,   State       Generated leads by outside and in-club marketing.  Called prospective leads to schedule guest workouts and appointments for tours.  Performed tours to prospects and built value which resulted in memberships.  Assisted in maintenance of facility and equipment.  Cleansed and upheld appliances.  Friendly and timely interaction with guests and team members, suggestive selling, and answering questions.  Handled member service issues such as lost and found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments.  Answered all incoming inquiries and obtained appropriate information to direct/transfer calls or take messages.          Education and Training      Graduate     2014       Western High School   City  ,   State               Tallahassee Community College   City  ,   State              "
FITNESS,"        AM         RECEIVING MANAGER       Summary     Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.       Skills          Customer service  Fluent in Spanish  Equipment operations  Stockroom organization  Processing vendor returns  Maintaining safety  Sales floor operations understanding  Operating equipment  Logistics oversight  Mentoring and training  Planning production  Team building      Relationship building  Store operations oversight  Staff training and development  Outstanding communication skills  Retail inventory management  Schedule management  Safety standards  Problem resolution  First Aid/CPR  Reliable and trustworthy  Working collaboratively            Experience      Company Name    |    City  ,   State      Receiving Manager    08/2020   -   Current       Organized storage areas to maximize movement efficiency and minimize labor.  Opened and checked deliveries to verify contents and resolve issues with vendors promptly.  Prepared accurate shipping orders and bills of lading to direct and route materials.  Received and staged incoming inventory for movement to storage or sales floor.  Supervised warehouse team, including schedule management, training and task delegation.  Kept stockroom free of hazards, working efficiently and properly organized.  Investigated inventory discrepancies to maintain recordkeeping validity.  Partnered with vendor representatives to rectify damages and shortages.  Motivated and encouraged team members to communicate more openly and constructively with each other.  Provided excellent service and attention to customers when face-to-face or through phone conversations.         Company Name    |    City  ,   State      Closing Store Manager    04/2019   -   08/2020       Guided team to consistently achieve daily, weekly and monthly goals.  Oversaw team of 25+ associates.  Maintained consistent daily operations by establishing procedures and monitoring team performance.  Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.  Identified sales opportunities by analyzing multiple reports to target our lacking departments  Managed special projects through effective emergency resolution.  Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.  Motivated employees to share ideas and feedback.  Assessed team proficiencies, identifying and targeting areas for improvement.  Formed and sustained strategic relationships with vendors.  Empowered staff members to contribute to continuous improvement, quality and growth of company by using effective communication and fostering organic relationships.  Monitored metrics to verify asset stability.  Resolved customer problems by investigating issues, answering questions and building rapport.  Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.  Generated repeat business by responding to customer concerns with friendly and knowledgeable service.         Company Name    |    City  ,   State      Assistant General Manager    04/2017   -   04/2018       Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.  Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.  Tracked monthly sales to generate reports for business development planning.  Implemented CRM strategy to automate leads management.  Created and finalized quotes to complete deals between company, vendors and customers.  Developed and implemented new sales strategies to engage a bigger audience  Boosted team morale and overall sales volume by creating employee incentive sales contests.  Maintained professional network of potential clients and business opportunities.  Generated sales by starting a healthy outreach to local businesses         Company Name    |    City  ,   State      Operations Manager    09/2014   -   04/2017       Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.  Assessed, optimized and elevated operations to target current and expected demands.  Received, evaluated and scanned in all new inventory, updated computer database and proactively resolved any variances.  Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.  Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.  Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.  Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.  Improved morale and management communication by creating employee recognition and rewards practices.  Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.  Oversaw financial management activities, including budget management, accounting and payroll.  Resolved issues, including challenges regarding circuits, websites and vendors.  Trained, mentored and motivated employees to maximize team productivity.         Education and Training      Chief Sealth International High School   |   City  ,   State      High School Diploma      06/2014          Languages    Fluent in Spanish and English   "
FITNESS,"         MECHANICAL DESIGN ENGINEER INTERN       Summary    Over 2 years of combined professional and educational experience in 3D Modelling and Product Design 1 year of hands-on experience in FEA, Stress Analysis, Numerical Modelling and Static / Dynamic Analysis Certified in Product Design / Analysis, Engineering Mechanics and OCTG Researched in the fields of CFD and Design of Heat Transfer Mechanisms Internship experience as Maintenance Engineer Well rounded Professional with a passion to innovate and improve performance / quality       Highlights          3D Modelling, Product Design, Statistical Analysis, Design of Experiments Stress analysis, Structural analysis - Trusses, Frames, Finite element analysis (FEA), Heat Transfer, API, DNV, ASME, Machining, Manufacturing  Software Skills  Hands-on Experience: AutoCAD, AutoDesk Inventor, Pro Engineer, Creo, MicroStation, SolidWorks, Catia V5, Matlab, Ansys, Pipesim, Orcaflex, Comsol, Pipesim, Microsoft Office - Excel, Access, Outlook, PowerPoint, Visio, Microsoft Project  Working Knowledge: OLGA, PTC Windchill Quality Solutions, PLM, Simulink, MathCAD, PLC Programming, LabVIEW, PeopleSoft, SAP, SQL, C, Python, LINUX  Operating System: Windows XP, Windows 7, Windows 8, Mac OS, Chrome OS, Android, iOS, BIOS              Accomplishments      Enhancement of condensation in a Heat Exchanger prototype.  Project Scope - Designed and Fabricated a Shell & Tube Heat Exchanger - ProEngineer Pipeline Simulation, Design and Optimization of field production using Flow Assurance strategies - Pipesim* FEED and Stress Analysis of Subsea pipeline system- WG Kenny Project          * CFD Analysis of flow inside and over pipelines to improve offshore drilling mechanisms - Ansys Fluent Design, CFD Analysis and Optimization of a Computer Heat Sink to maximize Heat Transfer Rate - COMSOL   * Design and Analysis of a Press Tool Prototype - ProEngineer and Ansys Mechanical Chassis and Exterior Designer of National Go Kart Championship 2013, India - Catia V5, Pro/E and Ansys Key Competencies AutoCAD, ProE and SolidWorks - 5 years ANSYS - 2 years Finite Element Analysis - 2 years Product Design and Analysis - 1 year.        Experience     September 2014   to   August 2015     Company Name   City  ,   State     Mechanical Design Engineer Intern        Subsea Pipeline 'S lay' installation analysis using DNV OS F101 Drilling Riser Design for High current environment.  Experience in Recoil, Hang off and Drift off analysis Steady State Multiphase Flow Simulation of pipelines using Pipesim considering Flow Assurance Strategies Designed 3D models of Subsea Systems using SolidWorks package Analyzed the mechanical systems including FEA for Structural and Fatigue Delivered a Drilling Riser design document in 3 days that usually takes 1-2 weeks Standardized MS Excel template to expedite the design calculation process in few hours that would take days Recommended efficient design to reduce cost while manufacturing Gained an overall knowledge pertaining to 3D Modelling, Product Design, OCTG, Project Management, Project Engineering, Stress Analysis, Wall thickness evaluation and Tension force calculations Gained experience in applying various industry codes for offshore oil and gas projects.  Conversant with the Flow Assurance Strategies, pipeline analysis codes: API RP 2A, API RP 1111, DNV-OS-F101, ASME B31.8, DNV-RP-F110, DNV-RP-E305, DNV-RP-F101; riser analysis code: API-RP-2RD and drilling riser analysis code: API-RP-16Q.         January 2014   to   June 2014     Company Name          Fitness Zone Attendant        Certified in First Aid and Emergency evacuation.  Enforced safety policies and assisted customers during workout sessions.  Acknowledged for communication skills while interacting with people from different nationalities.  Emerged as a strong professional balancing rigorous work schedules and academics.         June 2011   to   August 2011     Company Name          Maintenance Engineer Intern        Investigated operations and maintenance problems of Heat Exchangers and Refrigerators Monitored, Analyzed and Initiated actions for increasing efficiency of operation Studied P&ID's, Wiring Diagrams and Manuals and recommended economic maintenance solutions Developed prototype of a heat exchanger with an integrated hydrophobic coating that costed $10 per foot Succeeded in increasing the condensation rate by 27%, making it more environment friendly Proposed a model that was 21% compact and 22% ($18k) less expensive, that performs equally well in comparison with present heat exchangers Submitted a report with scope for improvement in innovative design and reduced cost.          Education     Dec 2014     CGPA            Master of Science  :   Mechanical Engineering    GPA:   GPA: 3.274/4    Mechanical Engineering GPA: 3.274/4       8/10          May 2013     University of Houston Main Campus - Texas CGPA            Bachelor of Engineering  :   Mechanical Engineering    Mechanical Engineering            Anna University       India               Skills    3D, Ansys, API, AutoCAD, C, Catia, communication skills, Design of Experiments, First Aid, LabVIEW, LINUX, Machining, Mac OS, MathCAD, Matlab, mechanical, Access, MS Excel, Excel, Microsoft Office, Outlook, PowerPoint, Microsoft Project, Windows 7, Windows 8, Windows XP, MicroStation, oil, OS, Operating System, PeopleSoft, PLC Programming, PLM, policies, Pro Engineer, Product Design, Project Management, Python, Quality, safety, SAP, Simulation, SolidWorks, SQL, Statistical Analysis, Visio, Wiring Diagrams   "
FITNESS,"         PROGRAM MANAGER/BUSINESS ANALYST           Summary     Highly enthusiastic, self-motivated Program Manager/Business Analyst with experience in military and corporate working environments, dedicated to maximizing assets through process improvement methods and constant innovation.       Core Qualifications          Former member of the United States Air Force, served 8 years  Excellent time management   Teaching, inspiring and counseling  Experience working special military computer programs      Reliable and dependable  Very personable and team player   Outstanding Motivator             Achievements     Material Development     Created continuity system for new program managers to create an continuous uninterrupted work environment                                        Process Improvement                                                                 Developed flawless deployment system that resulted in personnel and equipment deployment with zero discrepancies over a 5 yr period.                                                                                   Research: ¬†     Performed research and analysis for Air Force level Project Manager                                                                                   Training:      Delivered training and implemented new system in tracking completion .    Completed training on-time and under-budget.          Professional Experience      Program Manager/Business Analyst     May 2010   to   October 2014     Company Name   -   City  ,   State       Served as Program Manager/Program Analyst for all deployment related activities for an operation of over 300 employees.  Responsible for managing the alignment of personnel to specific Unit Type Codes (UTC) and associated Air Expeditionary Force (AEF) rotations.  Adviser for significant problem areas and provided guidance to resolve personnel, equipment and training problems.  Compiled and extracted data from reports for inclusion in the monthly status report briefings.  Assured a high level of expertise and standardization in the evaluation and qualification process of deployment systems through diligent training of deploying military and civilian members.  Provided accurate information and reports to accomplish the administrative and analytical work in the maintenance of the automated official property book record and backup files.  Project lead for employer on all Air Force level deployment inspections to execute assigned missions, exercises, contingencies and operations.   Evaluated information from multiple agencies to develop an understanding of the business requests and needs and translated them into application and operational requirements.   Researched, evaluated and prepared long-range and short-range business plans through collaboration multiple agencies to ensure personnel and equipment constant movement.  Worked with personnel to obtain requirements through interviews, document analysis, business process descriptions, workflow analysis and use.           Fitness Center Director    November 2009   to   May 2010     Company Name   -   City  ,   State      Managed multi-million dollar fitness facility, coordinated monthly fitness activities base populace of 45K.  Supervised fitness employees, wrote appraisals and maintained training records for employees.  As top supervisor was selected served as Project Lead for U.S. Armed Services Team during the Military International Olympics  Served as a Contract Officer Representative (COR) for agency contracts and provided the necessary equipment, materials, furniture and services.  Contract Officer Representative for equipment needs for six fitness centers; to include family fitness rooms, youth training programs and specialty fitness classes.  Established fitness plans for all training, fitness classes, incentive programs, and special events.  Assisted in oversight for all fitness contracts and ensured payments were made in accordance with the contract and Air Force guidance.  Knowledgeable in exercise science including kinesiology, functional anatomy, exercise physiology, nutrition, program administration, and injury prevention.          Training Manager, Staff Sergeant    October 2004   to   September 2008     Company Name   -   City  ,   State       Reviewed training circulars, master training schedules, inspections and test results to determine necessary unit and individual training.  Assisted in designing, developing, evaluating, revising, and selecting training programs, training material (written training guides or pamphlets, graphic visual aids, training films, video cassettes, sound recordings, multi-media video training tapes, or curriculum materials, etc.), training methods (classroom lecture, hands on, e-learning, computer based, etc.), and training aids for the professional development and delivery of training in support.  Used advanced technology programs to create, develop, and facilitate training functions (i.e., automated tracking system, tracking of student certification/re-certification status, maintaining information, and researching outside sources for training support material, etc.) and developed and implemented testing procedures for required certifications.  Provided instructional support for the education and training programs, with emphasis on the development and implementation of the educational component of the Prevention and Management of failures.  Planned, promoted, and developed educational programs and designs the program by analyzing the need for personnel, facilities, supplies, and materials.  Developed new or revised training or materials for formal/informal courses.  Evaluated and analyzed the effectiveness of all training programs.          Education and Training      Bachelor of Science   :   Management  ,   Dec 2015    Park University   -   City  ,   State       BS in Management (Dec 2015), Secret security clearance, Customer Service Training Instructor, Deployment Manager Training, Defense Readiness Response System training course, Training manager course  Supervisor safety training , Leadership school, Accountant/Resource Adviser training, Agile/Scrum Training and Computer Base Training, CPR certified            Skills     Administrative, Leadership, Analytical, S upervisory, Excellent Written and Verbal, Customer service, Excellent Computer Skills (Microsoft Word, Office, Power Point, Excel).            "
FITNESS,"         MANAGER         Professional Summary     Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.       Experience      Company Name     May 2013   to   Current     Manager   City  ,   State      New member enrollment and new member services   Drive overall sales to exceed the gym goals   Perform merchandising tasks, such as stocking, re-merchandising, and displaying new merchandise.   Coordinate the overall supervision and training of retail staff to ensure sales performance goals are met.    Hire, train and develop club staff with goals for growth and success in their positions, and within the company.   Performed all duties, ranging from front desk and babysitting to class instruction whenever necessary.   In charge of all digital media functions, such as Facebook, Instagram, Twitter.          Company Name     November 2012   to   May 2013     Manager   City  ,   State      Overseeing the personal training department   Selling and conducting introductory certified personal training sessions   Ensuring trainers/team members are consistent in punctuality, dress code compliance, and customer service focus   Responsible for the successful attainment of company targets, including revenue and client retention          Company Name     January 2012   to   November 2012     Personal Trainer   City  ,   State      Teaching clients proper exercise form using the most current techniques available   Providing clients with the motivation needed to stay focused and feel great   Creating programs designed to ensure clients adhere to fitness programs, attending the gym regularly, and maximizing their total gym experience for optimum results          Company Name     January 2011   to   January 2012     Personal Trainer/Small Group Instructor   City  ,   State      Delivering personal training sessions as well as teaching high quality group fitness classes and driving personal training business growth   Elevating the member experience by actively engaging with members on the fitness floor to enhance their fitness journey   Conducting fitness orientations to drive personal training revenue   Overall accountability for ensuring fitness equipment is maintained and fitness floor meets or exceeds operational excellence standards          Company Name     January 2009   to   January 2010     Quality Assurance Specialist   City  ,   State     Senior Quality Assurance Specialist for Sterling InfoSystems, Inc.    Supervised and corrected orders entered by Order Creation Specialists in order to maintain quality controls and to assist in employee performance and training   Personally managed orders on accounts of high-profile clients   Assure that rigid requirements for client needs and company policies were adhered to by Order Creation Specialists in both internal and external office locations          Company Name     January 2008   to   January 2009     Verifications Specialist   City  ,   State      Determine the appropriate documentation necessary for a variety of background checks, including those regulated by various government agencies, and confirm that they were forwarded to the proper parties   Assess orders to be sure that all related materials were associated with the correct orders in the computerized file systems   Provided additional support on orders by entering data received into the computer system, requesting additional information from related parties and correcting errors on departmental reports          Company Name     January 2006   to   January 2007     Customer Service Associate   City  ,   State      Provided service to patrons by assisting them with their shopping experience   Handled a variety of different check-out transactions for customers in both a timely and accurate manner   Responded to customer needs to ensure that situations were promptly resolved   Accountable for cash register funds, including the preparation of deposits   Assisted with the general store maintenance and stock levels when appropriate          Education      Hofstra     2012       Bachelor of Arts  :   Exercise Science    City  ,   State  ,   USA            Nassau Community College   2016         Psychology/Business    City  ,   State  ,   USA     Attending college to further myself in the fields of psychology, business and management in order to promote my expertise in the aspects of customer service and management overall.         Certifications      American Heart Association CPR/AED Certified   American Council on Exercise Certified Personal Trainer   American Council on Exercise Certified Lifestyle and Weight Management Coach   American Council on Exercise Certified Health Coach   International Fitness Professionals Association Certified Tai Chi-Chi Kung Instructor   Boxing Fitness Institute Certified Boxing Fitness Trainer    Boxing Fitness Institute Certified Advanced Boxing Fitness Trainer        Professional Affiliations     Volunteer - Class Instructor, Peninsula Counseling Center (2014 - present)   Volunteer - Personal Trainer, Personal Training Institute (2011)   Volunteer - Server, New York Military Academy (2006)   Volunteer - Server, U.S. Military Academy/West Point (2006)       Skills     Excellent working knowledge of computer hardware and technology in general. Proficiency with Microsoft Windows and Office applications.    "
FITNESS,"         ONLINE COACHING, PERSONAL TRAINING       Summary     Professional fitness/wellness coach with strong¬†consultative sales background and high level of expertise in online nutrition coaching, personal training, and behavior coaching. Dynamic speaker, presenter, and writer delivering impactful and motivational presentations. Extensive knowledge of nutrition, exercise, anatomy, and physiology.       Skills     Selling, coaching, motivating, presenting, writing, customer relations, fitness training, professional speaking (radio, seminars, TV), organizing, tech and social media savvy (Microsoft Office, WordPress, Facebook, Twitter, Instagram)¬†       Experience      Online Coaching, Personal Training   01/2011   to   Current     Company Name   City        Clients have access to a broad range of services from online¬†to in-person personal training, nutrition programming, weight loss consultations and exercise analysis. FitByRaphael is a one-stop, total solution for fitness, weight-loss, and an overall healthy lifestyle.  ¬†   Solution focused health coaching based on readiness for change assessment  Establish trust and rapport with clients through collaborative coaching, proactive communication, use of empathy and consistency of follow-through  High-level of ¬†communication and unlimited support (email, phone, Skype) resulting in high levels of compliance and successful outcomes  Successful results from motivational interviewing and cognitive behavioral strategies to shift mindset and improve self- efficacy  Daily accountability using online food journaling  Privately produced, fully instructional exercise video library  Authored two successful eBooks: The Power of Healing Through Fitness and Nutrition, 8-Weeks to Lasting Weight Loss (Home and Gym edition)          Chief Fitness Pro   07/2002   to   01/2011     Company Name   City  ,   State       Online fitness expert and personal trainer for eDiets online member community  Designed online personalized fitness programs¬†to help members achieve their weight loss and physical transformation goals  Achieved outstanding results by coaching 95% of testimonials used in National TV commercial campaigns, including multiple 100-pound weight loss testimonials¬†  Developed, produced and led eDiets Best Body Boot Camp workout DVD with a unique, online 6-week coaching component  Program growth of 40% from inception and weight loss of 8-17 pounds per member¬†  Served as primary PR representative for all news releases and fitness related inquiries across multiple media outlets (TV, radio, print)   Authored compelling weekly fitness articles, attracting 500,000 to 1 million hits   Produced and directed 300 exercise videos for use on eDiets website‚Äã   ‚Äã‚Äã  ‚Äã‚Äã         PERSONAL TRAINING   07/2000   to   Current       Extensive one-to-one personal training experience in gyms, personal training studios and homes¬†  Nutritional guidance and support    Guide clients in safe exercise, taking into account individualized physical limitations  ¬†   Administer fitness assessments with all clients including body composition testing, blood pressure, and treadmill tests ¬†   Design safe and effective ¬†strength training, cardiovascular and flexibility programs based on client goals ¬† ¬†   Regularly trained staff on fitness industry updates and coached personal trainers on professional conduct           AWARDS      eDiets Employee Of The Year¬†   Recognized by The North American Precis Syndicate (NAPS) for extraordinary achievement in media relations  World Natural Bodybuilding Federation (WNBF) - ¬†Won professional status as drug-free bodybuilder         Education and Training      B.A  :   Communications    Southern Connecticut State University            Certified Personal Trainer - The American Council on Exercise (ACE) #T72735               "
FITNESS,"         OPERATIONS MANAGER       Executive Summary     A highly accomplished, versatile and respected professional with over 12 years in Terminal Operations at the Port of Los Angeles. Terminal Operations is a time sensitive, high pressure, and diverse environment which you collaboratively work with customers, the union work force, and internal management along with federal, state and local agencies to navigate a myriad of contract rules, regulations, lease agreements  and  laws.  As an Operations Manager, I have advanced knowledge in working with all facets of terminal operations; Customer Service, Rail, Vessel, Terminal planning and yard functions. Initiated cost reductions, stream-lined dock work functions and similar to an industrial designer reconfigured and maximized the use of terminal space to accommodate the growth in volume. Consistently achieves outstanding results in complex situations while building and maintaining strong, loyal relations with clients, colleagues and staff.  Being a leader in this environment challenges you to think beyond the simple choice and reach for the impossible answers while maintaining the integrity of all the moving parts.       Core Qualifications          Extensive knowledge of all operating aspects of Vessel, Rails, Yard and Terminal Operations.  Dynamic Leadership-Team Building  and Staff Training  Strategic planning  Cross Departmental Communications      Service Quality Improvement  Customers Relations  Budgeting Analysis, Forecasting and Cost Reductions  Productivity Reporting  Contract Compliance            Professional Experience      Operations Manager   01/2002   to   Current     Company Name   City  ,   State       Managed Yard and Terminal Operations Center  SuperIndendent of RailRoad Department, Vessel Operations and Customer Service   Solicited operational feedback from Union and implemented those recommendations, improved by 23%  Improvements in productivity thus reduced operating budget from $52M to $48M a year  U.S. Customs and Coast Guard grade of 100% for scanning and inspection of cargo within 24 hrs of discharge  Reduction in turn-times averages (industry metric measuring efficiency) from 30.15 minutes to 28.33 minutes  Vessel Operations: Managed 6 to 10 union bosses and indirectly 70 clerks and longshoremen.  Redesigned traffic patterns to improve safety and cargo movement  Cross-trained staff on operational goals, payroll accuracy, policies and inter-departmental communication  Creates a supportive team environment where all ideas valued          Management Assistant   01/2000   to   01/2002     Company Name   City  ,   State             Fleet Service Clerk   01/1998   to   01/2002     Company Name   City  ,   State             Personal Fitness trainer   01/1997   to   01/2002     Company Name   City  ,   State       Responsible for developing detailed exercise, dieting and nutritional plans to help clients reach their fitness goals.  My goals were to develop and maintain my client list to interact with new and existing members to encourage and engage them to develop my business.          Education      M.B.A  :   Alternative Dispute   1 2008       Pepperdine University   City  ,   State       Alternative Dispute The emphasis of my MBA is in alternative dispute resolution which focuses on leadership, business negotiations (collective bargaining, arbitration and mediation) and conflict resolution.        B.A  :   Business Administration   1 1999       Whittier College   City  ,   State        Business Administration         Peter D. Veazey                    Accomplishments      Hazardous Materials Training Awareness Weber Readiness, 2050 John S.  Gibson San Pedro, CA, 2013 to 2016.  The course discusses awareness to Hazardous Chemicals and when combined or in close proximity can create deadly results.  Driving Change, DDI, Ports America So Cal regional Office, 2013.  This course helps leaders implement change in the workplace so they can avoid the problems that plague 70% of failed change initiatives.  Driving Change provides the skills and resources leaders need to accelerate the process of implementing change with their team members and to create an agile work environment where people are more open to change.  Leaders learn how to use three Change Accelerators to turn resistance into commitment and inspire team members to take ownership of change.  Conflict Resolution, The Works Consulting, Ports America So Cal Regional Office, 2013.  Communication Dynamics  Emotional Intelligence, Houston Partners International, Ports America So Cal Regional Office, 2012  Communication for Leadership Success, DDI, Ports America So Cal Regional Office, 2013.  This course introduces leaders to the essential interaction skills that are critical to leadership success.  These Interaction Essentials are the core behaviors that leaders need to be effective in the many situations they handle on a daily basis, such as coaching, delegating, and driving change.  Leaders learn how to meet the personal and practical needs of their team members and how to communicate to spark action in others to achieve business results.  The goal is that leaders learn how to provide positive feedback that recognizes and motivates individuals and teams as well as developmental feedback that helps others get back on track.  Performance Management, The Works Consulting, Ports America So Cal Regional Office, 2011  Reasonable Suspicion Training, Prince Consulting, Doubletree Hotel, San Pedro CA, 2009.  Provides awareness to the physical effects of drugs and alcohol and how to witness the symptoms.  Helps front line managers to reasonably suspect an employee of being under the influence.  Volunteer Orange County Makos, Defensive Coordinator, Fullerton, CA The opportunity to coach opened up my eyes to the benefits of encouragement and leading thru adversity.  The team was wrought with internal struggles because of the lack of trust in team ownership.  As the Defensive Coordinator, I was challenged to convince the defensive players to trust the work ethic of the offensive players and to verbally encourage their play.  In 2001, we had a head coach and ownership change and with 95% of the previous team returning, we reshaped expectations and built confidence thru competition.  We finished the year as CFL Champions.  AYSO, Coach, Long Beach, CA Coaching young children has helped me to simplify instructions, gauge motivation in each child and tailor my approach to build their confidence.  These key points, I learned coaching young and older athletes crosses over to employees.  People need consistent and helpful direction to improve their performance and ability to hone their craft.  Athletes and employees look to their coach or boss for leadership and motivation to help them reach their full potential.        Skills    arbitration, automation, budgeting, budget, concise, conflict resolution, client, clients, Customer Service, delivery, forecasting, government, leadership, MBA, mediation, negotiations, payroll, pick, policies, reporting, safety, scanning, staffing, strategic planning   "
FITNESS,"         CASHIER       Career Focus     To obtain a position with a company that can utilize my skills and lead to a career. I am a hard working individual with great problem solving skills as well as a fast learner. I am looking for a personal training opportunity that can help me to reach my full potential.       Core Qualifications          Nutrition supplement familiarity  CPR and First Aid certified  Basketball coach (Former Division II Player)  AED certification  Fitness equipment expertise  Personable and friendly       Planning/coordinating  Professional demeanor  Organizational planning  Detail oriented  Weight training expertise  Dedicated            Education and Training      Fitness Nutrition Certification , Personal Training Certification  :   Nutrition Science, Human Anatomy and Physiology Weight Loss Management    2013       National Academy Of Sports Medicine   City  ,   State         Coursework in Health and Physical Education,   Exercise Science and Kinesiology,   Personal Trainer Certificate,   Attended seminar on Weight Loss Management,   Coursework in Nutrition Science, Human Anatomy and Physiology          Bachelor of Science  :   Nutrition Science, Human Anatomy and Physiology    Clark Atlanta University   City  ,   State         Coursework in Nutrition Science,   Human Anatomy and Physiology   Member of Biological Science Club   3.12 GPA          Accomplishments      Recruited 63 new members for the fitness center in the first 2 months of employment.        Interests    Anything involving physical fitness, such as : Jogging, Playing football and basketball, weight lifting and cycling.      Work Experience      Cashier   Current       Company Name   City  ,   State       Prevented store losses using awareness, attention to detail and integrity.  Excelled in exceeding daily credit card application goals.  Worked as a team member performing cashier duties, product assistance and cleaning.  Expressed appreciation and invited customers to return to the store.  Assisted customers with store and product complaints.  Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.          Fitness Sales Ambassador    04/2015       Company Name   City  ,   State       Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.  Recognized as top sales generator, in first two weeks of employment  .Retained and ensured proper handling and care of 150 existing client accounts.  Consistently met and exceeded department expectations for productivity and accuracy levels.  Contributed to a 40% increase in sales for the personal training department.  Contributed to the operation of a clean, friendly and well maintained health club.  Recorded training sessions and maintained package rates for each client.  Re-racked weights to maintain a neat, organized and clean club.  Encouraged and motivated members to attend group fitness classes.  Mediated club employee relations matters for all club fitness employees  .Mediated club employee relations matters for all club fitness employees.          Gym Coordinator/ Personal Trainer   05/2014   to   09/2014     Company Name   City  ,   State        Contributed to a 22% increase in sales for the personal training department.  Taught clients how to modify exercises appropriately to avoid injury.  Assisted older adults with weight training programs by setting up equipment and providing detailed instructions.  Carefully evaluated member needs and assisted them in achieving personal fitness goals.  Re-racked weights to maintain a neat, organized and clean club.  Counseled clients on proper nutrition and exercise habits.  Tracked class attendance and monitored class size to gauge the effectiveness of promotions.  Promoted club programs, products and services to participants.Corrected dangerous movements and suggested alternate exercises.          Sales and Marketing Intern   05/2013   to   08/2013     Company Name   City  ,   State       Recognized as top sales generator, increasing sales level by 40% in 2013 summer alone.  Consistently met and exceeded department expectations for productivity and accuracy levels.  Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.  Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.  Financial Compiled inventory lists and worked with vendors for product pricing and special orders.  Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with.  100% accuracy rate.          Assistant Personal Trainer   03/2008   to   09/2010     Company Name   City  ,   State       Taught clients how to modify exercises appropriately to avoid injury.  Assisted older adults with weight training programs by setting up equipment and providing detailed instructions.  Contributed to the operation of a clean, friendly and well maintained health club.  Recorded training sessions and maintained package rates for each client.  Guided clients in safe exercise, taking into account individualized physical limitations.  Carefully evaluated member needs and assisted them in achieving personal fitness goals.          Intern   06/2007   to   07/2007     Company Name   City  ,   State       Duties included: making changes to the property contact database, updating rent schedules for small tenants occupying spaces less than 2,000 square feet, ran weekly tenant reports to verify late paying tenants, ran weekly reports to verify start and end dates for tenants and started training on running more detailed reports used by assistant property managers I currently train a number of fellow students from Spelman College and Clark Atlanta University 3 days per week.  Work outs include cardiovascular exercises and weight lifting circuits.          Sales Associate   Current       Company Name   City  ,   State       Researched and identified nutritional components of foods, diets and menu choices.  Prevented store losses using awareness, attention to detail and integrity.  Organized weekly sales reports for the sales department to track product success.  Worked as a team member performing cashier duties, product assistance and cleaning.          Professional Affiliations      NAACP,   Pre Professional Honors Society,   WISE Program, MBA RISE Program,   FBLA Member, Poetry Club, HOSA Member,   Sports Broadcasting Correspondent,   Spanish Club        Skills       Cash handling  Able to lift 100 pounds  Professional and friendly  Careful and active listener        Additional Information      Extra-Curricular Activities Anything involving physical fitness, such as : Jogging, Playing football and basketball, weight lifting and cycling.  Additional Information Volunteer History: Sea Born Lee Elementary Prodigy Project Reading Program ( A nonprofit reading program geared toward innercity boys ages 59 years of age), Westlake High School Contributed to HOSA blood drive Assisted with 89 year old football team in South Fulton County (responsible for running passing drills, running work outs and warm up exercises), St. Jude Contributor Week long events at Clark Atlanta University where all proceeds were given to the St. Jude Hospital Breast Cancer Awareness Walk Participant     "
FITNESS,"         GENERAL MANAGER       Summary     High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. D riven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills. ¬†        Highlights        Microsoft Suite            Experience      General Manager     May 2017   to   Current      Company Name   Ôºç   City  ,   State     Develop a comprehensive standard facility operations manual, including written policies and procedures for all facility services.  Develop a monthly and yearly management report outlining key facility statistics and a summary of daily operations.¬† Also report any current or future concerns to the client.  Submit all paperwork and financial reporting, including payroll.¬†  Maintain a monthly inventory of supplies, equipment, and or products.  Write articles or press releases for the facility.  Recruit the key personnel for Spa, Food and Beverage, Fitness, Sales, Maintenance, Aquatics, and Operations, where applicable.¬† Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.  Conduct on-going training/educational programs for department. Holds team meetings on a regular schedule.  Assess all employees' progress continually; coach employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participate in annual performance evaluations, and, when necessary, assists in the termination process.  Direct and oversee all facility operations to ensure achievement of sales and retention goals, business objectives and facility profitability.  Attend all management functions and meetings associated with client.  Develop annual strategic plan highlighting targeted operational, marketing, programming, customer service and financial objectives.  Recommend and develop marketing strategies to include planning/coordinating promotions, facility activities and effective advertising.  Develop and implement systematic membership programs that target new members, general memberships, and infrequent users.         Regional General Manager and National Sales Manager     Jan 2017   to   Apr 2017      Company Name   Ôºç   City  ,   State     Direct and coordinate the daily operations over two clubs. ¬†Primarily responsible for driving sales, service,and operational and financial performance of the clubs. ¬†    Serve as the leader in driving sales culture, processes, and performance throughout the company.  Train and develop a sales team to consistently achieve and exceed budgeted membership sales goals.  Drive financial results through strategic planning, optimizing associate performance, managing expenses, increasing revenue, streamlining processes, and establishing standards to increase operational excellence and improved member satisfaction.  Review and analyze relevant data to make sound business decisions.  Ensure operations are executed according to company values and objectives.  Work with VP of Operations and Central Services to prepare annual budgets, regular variance statements, and annual audits. ¬†         General Manager     May 2014   to   Dec 2016      Company Name   Ôºç   City  ,   State     Performed the roles of General, Sales, and Operations Managers.  Managed 70 total health club employees, including a sales team of four and an operations team of 15.  Hired, trained, and coached the sales team, including creating and implementing sales team training and development programs.  Lead sales calls with team members to establish sales and customer retention goals.  Built relationships with new and existing members. ¬†Resolved club member concerns.  Managed maintenance staff, including creating staff schedules.  Ordered supplies for maintenance staff and member amenities.  Reduced annual spending on payroll and supplies.  Created a culture of accountability and trust.         Fitness Service Director     Jan 2014   to   May 2014      Company Name   Ôºç   City  ,   State     Price presented new members regarding personal training packages.  Paired new clients with personal trainers.  Consistently exceeded monthly goals.         Insurance Agent     Jun 2013   to   Dec 2013      Company Name   Ôºç   City  ,   State     Provided service to clients' changing insurance needs by selling health, dental, accident, travel, and limited indemnity insurance.  Discussed insurance plans with 75 new and existing clients weekly.  Developed a base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects.  Exceeded sales goals each month, frequently closing out the month as top salesman.         Sales Director     Sep 2009   to   Oct 2012      Company Name   Ôºç   City  ,   State     Responsible for setting and meeting quotas per to the Sales Manager Salary, Commission, and Quota Agreement.  Compile, publish, and maintain sales records, including incoming and outgoing calls, number of tours, referrals, referral attempts, commissions, payroll, closing percentages, and bonus records.  Ensure sales department meets monthly sales goals.  Train, coach, and manage membership staff, including following proper Fitness Formula procedures for hiring, disciplining, and firing.  Hold weekly one-on-one meetings with each member of the sales team in order to offer guidance and track progress, as well as chair weekly sales team meetings.  Set and carry out standards of communication between sales staff and other club areas.  Build and maintain strong trusting relationships with new and existing members in efforts to generate additional leads.  Serve as an integral member of idea-generating sessions with the goal of developing innovative strategies to reach potential new members.  Awarded Top Sales Director in 2009, 2010, and 2011.         Sales Associate     Apr 2006   to   Aug 2009      Company Name   Ôºç   City  ,   State     Responsible for reaching monthly sales goals set forth by the Sales Director.  Duties included: touring and pricing potential new members, as well as performing weekly follow-up phone calls and emails.  Required strong organizational skills as I was often managing hundreds of leads at any given time.  Awarded Top sales Manager in 2006, 2007, and 2008.         Customer Service Manager     Mar 2005   to   Mar 2006      Company Name   Ôºç   City  ,   State     Responsible for managing the Customer Service and Operations Staff.  Duties included: hiring, training, and terminating employees, as well as carrying out disciplinary action.  Responsible for member support and satisfaction, as well as member retention.  Duties included: organizing and executing member activities, in addition to handling member complaints.         General Manager     Jul 1998   to   Dec 2004      Company Name   Ôºç   City  ,   State     Maintained the Power Shack Fitness Facilities.  Managed Department Managers.  Created annual budgets and ensured the company's financial success.  In the company's 20-year history, Power Shack Fitness achieved its best years financially in 2002, 2003, and 2004.         ‚Äã        Education      Bachelor of Science  ,   Sports and Leisure Studies    The Ohio State University                Skills      Outstanding Leadership  Problem Solving  Motivation  Dependable  Interpersonal Skills  Communication     "
FITNESS,"         PRODUCT SPECIALIST       Professional Summary    Seeking a full-time opportunity that relates to Business Administration      Core Qualifications          Critical thinking  Eye for detail  Effective multi-tasker  Verbal communication      Territory growth  Business development  Strategic planning  Time management ability            Experience     10/2015   to   Current     Product Specialist    Company Name   Ôºç   City  ,   State      Checked in vendors  Changed and verified prices  Created and tested promotions   Emphasized fast, friendly customer service     Offered product recommendations when appropriate           10/2014   to   10/2015     Sales Representative    Company Name   Ôºç   City  ,   State       Cold-called prospective customers to build relationship     Maintained productive relationships with existing customers through exceptional follow-up after sales       Delivered products to customers in timely manner         Established new customer accounts           Evaluated competitors and performed market research             Achieved¬†monthly sales goals               05/2014   to   05/2016     Fitness Coach    Company Name   Ôºç   City  ,   State       Suggested exercise modifications to individual students to avoid strain and injury     Encouraged members to continue attending group fitness classes       Corrected dangerous movements and suggested alternate exercises           Talked one-on-one with members about their fitness needs and eating habits         11/2009   to   10/2014     Assistant Manager    Company Name   Ôºç   City  ,   State       Executed cash transactions quickly and accurately     Greeted all customers       Oversaw overnight store operations, including staff assignments and production lists         Delegated tasks to team members to optimize productivity           Supervised  5-7  employees per shift             Ordered and shelved weekly sale items for customers         Developed positive vendor relationships    Verified inventory counts   Bookkeeping back-up               Education     November 2015       Business Administration    AIB College of Business   Ôºç   City  ,   State      Business Administration       May 2014       Business Administration    Des Moines Area Community College   Ôºç   City  ,   State      Business Administration        Personal Information        Place of Birth: Pella, Iowa  Date of Birth: March 16th, 1993  Present Resident in Knoxville, Iowa  Sex: Female  Status: Married  Hobbies: Travel, Hiking, Biking, Reading, Writing        Skills    Microsoft Office (Word, Excel, Outlook, and PowerPoint), great organizational skills, self-starter, excellent problem solver      Additional Information     Volunteer Work (March 2015 to Current)  Marion County Humane Society, Knoxville, Iowa   walked dogs  worked on obedience training     "
FITNESS,"         FLOATER/TEACHER       Summary     To obtain a position teaching children.       Core Qualifications           Classroom management  Cooperative with parents  Motivates students  Interactive teaching style  Innovative lesson planning  Creates a positive atmosphere        ‚ÄãFlexible  Positive attitude  Effective listening  Communicates with others¬†  Utilizes patience¬†            Achievements     Health Curriculum and Lesson Planning:   Created and taught the first Health Curriculum at the Jewish Academy of Arts and Sciences. This curriculum included; nutrition, MyPlate, portion sizes, physical fitness, etc. This New Health class was for grades 3-5.¬†        Professional Experience     03/2015   to   Current     Floater/Teacher    Company Name   Ôºç   City  ,   State       Work with/teach children from ages 6 weeks to Pre-K. ¬†    Enforce rules for behavior and procedures for maintaining order among classes.   Show love and compassion to the children on a daily basis.  Teach the children God's love through my interactions with them and by giving positive praise and affection.¬†  Work with/Assist the classroom teachers by following their schedules and lesson plans.¬†         01/2015   to   05/2015     Physical Education and Health Teacher    Company Name   Ôºç   City  ,   State      As the Physical Education teacher, I taught 60 minute Physical Education classes to kindergarten, first, third, fourth, and fifth grade students.  Along with Physical Education, my classes also included anatomy (muscle and bone) and nutrition.   Safety in the gym/field/classroom was emphasized on a daily basis.¬†  lesson plans were developed in accordance to the unit plan for the semester.   Critical thinking questions and/or scenarios were created and implemented for the students to use on a daily basis.  Assessments were done on a bi-monthly basis through various methods such as; paper and pencil assessment, peer assessment, and teacher evaluations.  As the Health Education teacher I would teach 60 minute classes to third, fourth, and fifth grade students.¬†  ‚ÄãI created an outline/proposal for the Health class and was granted the opportunity to begin this first ever Health class/curriculum.   I assessed the students through group projects and daily ""pop quiz's"" at the beginning of each new lesson.¬†         08/2008   to   12/2013     Children's Fitness Instructor/Manager    Company Name   Ôºç   City  ,   State      As a Children's Fitness Instructor I taught physical education and nutrition classes to children ages 18 months to 5 years old.¬†  I made my classes fun and engaging in an environment that was positive and nurturing.¬†  Safety was a top priority in my classes. I used positive reinforcement and redirection in order to avoid any behavior or discipline issues.¬†  I was promoted to Manager for Stretch-n-Grow in August of 2013  During my time as Manager I would hire any new coaches we needed and kept them organized and prepared to teach their classes.¬†  I made the weekly schedules and checked in with directors of schools in order to find out how my coaches were performing and if there were any issues that needed to be worked out or any special praises that needed to be given for going above and beyond.¬†  I was organized and professional during my time as manager which helped keep my coaches organized and professional and schools happy with our program.¬†  I kept communication open on a daily basis with my coaches through emails, phone calls, texts, meetings, and making myself easily approachable.¬†          Education     2008     Bachelor of Science  :   Education - Majoring in Physical Education    University of New Mexico   Ôºç   City  ,   State             2005           New Mexico State University   Ôºç   City  ,   State              Volunteer Activities      Jazzercise Balloon Park  - On a volunteer basis, I will supervise children in the childcare room as their parents participate in a 60-minute jazzercise class in the room next door. My duties include; playing with the children, entertaining them, and ensuring all the kids safety as they are in my care. I make sure the childcare room is safe and clean before they arrive and also clean up the room once the parents have picked up their children. I also make sure all children are signed in/out by their parents.           Skills     I am a very organized person with a professional and positive attitude. I am great at keeping an open dialogue and making myself easily approachable. I enjoy working with others and troubleshooting to find solutions to any problems that may arise. I am a big communicator and a great ‚Äúteam player‚Äù! I am passionate about teaching children and I enjoy being a positive role model and influence in their lives.    "
FITNESS,"         ACCOUNT EXECUTIVE       Summary     Exceptional Sales Professional who consistently achieves annual sales objectives and increases the overall customer base. Effectively grows brand awareness through increased market penetration and new market development.       Highlights          National account management  Fortune 500 company management  Accomplished in relationship selling  Friendly and cheerful       Team building expert  Proven sales track record  Winner's Circle Award  Sales management            Accomplishments     Spearheaded a remarkable ‚Äúworst-to-first‚Äù transformation.Grew new product sales 100% in [number] days.Successfully expanded account base from [number] to more than [number] accounts.       Experience      Account Executive     Aug 2011        Company Name   Ôºç   City  ,   State     A wholly owned subsidiary of Bloomberg, is a leading source of online legal, human resources, law, regulatory, and business information for professionals.  Coverage spans the full range of legal practice areas, including tax & accounting, labor & employment, intellectual property, banking & securities, employee benefits, health care & pharmaceutical, privacy & data security, human resources, and environment, health & safety.  Executed [number] daily cold calls to top level executives to increase client base.  Exceeded targeted sales goals by [number]%.  Emphasized product features based on analysis of customers' needs.  Taught potential clients about products through seminars and other special events.  Responsible for selling online, web-based technology tools to Director & VP level professionals -  Human Resources, Benefits, Law, Accounting and Tax professionals Exceed yearly quota, finishing 2012 in the top 20 earning the Silver Award Deliver solution-based sales presentations to prospective and existing Bloomberg BNA customers Develop new clients and referral sources through prospecting which includes online resources referrals, cold calling, demand generation, or other local marketing programs Perform post-sales calls to ensure customer awareness, satisfaction, and the proper use of Bloomberg BNA products and services Sold to multiple industries - Industrial, Government, Healthcare, Law, and Medical.         Business Development Associate     Oct 2010   to   May 2011      Company Name   Ôºç   City  ,   State     Contract Sales Division of Staples, Inc.  and focus on serving mid-sized businesses to large companies.  Staples is the world's largest office products company.  Laid off due to corporate restructuring (entire team laid off) Exceed monthly sales quota consistently on a monthly basis by 150%.  Prospect small to large employers within the St Louis market, selling an array of business solutions using a consultative sales approach; Responsible for developing a new customer base through cold calling and community networking; Work with a defined sales quota focusing on initiating relationships within multi-level decision makers through phone, marketing campaigns, in-person meetings and presentations.         Sales & Operations Manager     Jan 2007   to   Jan 2010      Company Name   Ôºç   City  ,   State     relocated back to St Louis, MO for wife's employment Operated health club facilities through the United States which were transitioned or sold to different organizations through the course of the years.  Increased profits by developing, initiating, and managing corporate fitness program - sold large corporate accounts such as Sallie Mae, Roche Pharmaceutical, St Vincent Health Center and Indiana University; Manage all aspects of the four health clubs, including sales, fitness and operations.  Responsible for millions in revenue across various business lines.  Defined strategy and business plan for Indianapolis, Kansas City, Lexington, KY and Chicago areas.  Transformed district performance within the first 3 months.  Increased sales and revenue by 50% month over month, above prior years.  Responsible for hiring, training and development of all facility staff.         Sales Manager & Assistant Sales Manager     May 2002   to   Dec 2006        City  ,   State     Successfully opened the new multi-million dollar facility that was at 20% of projected revenue, increasing revenue to 125% of corporate expectations within 2 months.  Accountable for $1.5 Million in annual revenue.  Responsible for 20 plus employees: hiring, training and developing new sales counselors to succeed.  Maintain a work environment conducive to professionalism and financial success.  Key Achievements include: District Awards: 1 Sales Manager in Personal Sales Gross for THREE Months; 1 Assistant Sales Manager in Personal Sales Gross for EIGHT Months; 1 Sales Counselor in Personal Sales Gross for THREE+ Months.  Regional Awards: 1 Sales Manager in Personal Sales Gross for THREE Months; 1 Assistant Sales Manager in Personal Sales Gross for EIGHT Months; 1 Sales Counselor in Personal Sales Gross for THREE+ Months.  National Awards: 1 Assistant Sales Manager in Personal Sales Gross for SIX Months; 1 Sales Counselor in Personal Sales Gross for ONE Month; Contest Winnings: National Winner of Company Recognition Program consecutively Delivering 100% of the goal set forth by the corporate office in Total Gross, New Membership Sales, Monthly Dues, and Personal Training programs.  Provided leadership for staff and instituted career goals and incentives that elevated performance while building moral and a team-oriented environment.  Assisted the District Manager in marketing the facility through community outreach programs.  Determined the sales strategies used to introduce innovative wellness programs and services to top local corporations.         Education      Masters of Science (MS)  ,   Business Administration & Criminal Justice   1 2005     Lindenwood University   Ôºç   City  ,   State      Business & Criminal Justice Adminstration        Bachelors of Science (BS)  ,   Criminal Justice   1 2002    Criminal Justice Accomplishments and Other Achievements
JUCO Top 40 All American - basketball
Worked 40+ hours per week, while attending graduate school full-time       Skills       "
FITNESS,"         BRANCH LOGISTICS MANAGER       Executive Summary    Reliable, resourceful, dependable,¬†flexible,
goal-oriented individual. Team leader and player who works well with peers and all levels of
management. Possesses excellent people organizational and communication skills. Adapts easily and quickly to changes in the work environment.      Core Qualifications          Bilingual  Customer Relations  Communication Skills  Staff development      Sales  PC Competent  Hard-worker  Team Leadership            Professional Experience     04/2016   to   07/2016     Branch Logistics Manager    Company Name   Ôºç   City  ,   State       Managed team of 7¬†professionals.    Ensure timely and accurate delivery of products.  Compliance control with all applicable regulatory requirements including, but not limited to, providing documents for the driver qualification file and abiding by hours of service, daily log, hazardous materials (placarding, training and shipping papers), daily vehicle inspections and reports, and maintenance regulations.  Scheduled delivery drivers on a daily and on-call basis.  Completed daily route preparation.  Allocated additional routes as patient and referral requests are received.  Occasionally performed warehouse employee's responsibilities if there is a temporary shortage of warehouse employees.  Performed special projects such as researching methods to improve productivity and cut costs in the branch distribution function.  Troubleshot problems regarding the shortages of delivery employees staff, routes, and the loading of equipment.  Monitored and/or maintained close contact with delivery employees throughout day to ensure routes were completed in a timely and accurate manner.  Certified delivery trucks were properly and efficiently loaded.  Delegated¬†Logistics employees with special orders and equipment.          Assisted Logistics employees with the loading of trucks when necessary.  Maintained daily vehicle maintenance logs and documentation of incident reports.  Maintained proper levels of stock in warehouse to ensure maximum profitability.  Responds to telephone calls from patients, referral sources, vendors and delivery employees regarding equipment orders, patient problems and delivery employee incidents.  Managed multiple branch locations as needed.  Performed other duties as required.  Supervised a team of primarily nonexempt employees.  Responsible for hiring, coaching, and performance management of subordinate staff.  Ensures that all direct reports and their subordinates are maintaining acceptable performance levels.  Conducted staff meetings regularly to review new business requirements.         02/2012   to   02/2015     General Manager    Company Name   Ôºç   City  ,   State      Managed club to meet or exceed monthly sales quotas of 60% or higher sales average.  Hired, developed, and promoted new employees.  Headed daily staff sales training and developing.  Boosted¬†motivation and energy levels within team.  Managed¬†and maintain a positive work environment.  Recruit and establish 1 - 2 Corporate membership for small to large corporations per week.  Recruiting potential members utilizing outdoor marketing - tents and corporate onsites   Delegate and monitor daily tasks to staff members   Developed a club success report meeting or exceeding a 60% daily sales quotas average.  Communicated with member / non ¬≠ member telephone inquires  Assisted Operations Manager¬†in resolving member complaints         02/2011   to   02/2012     Sales Manager/Assistant Manager    Company Name   Ôºç   City  ,   State      Managed sales consultants to assure weekly and monthly quotas were exceeded.  Attended walk ins and appointments who inquired on memberships.  Acquired and established memberships for new members.  Established Corporate memberships for large corporations.  Assisted General Manager in all membership corrective measures as needed.  Delegated daily tasks to staff members.  Assisted General Manager resolving member complaints.  Assisted with weekly and monthly staff meetings.         01/2008   to   01/2012     Personal Trainer/Aerobics Instructor    Company Name   Ôºç   City  ,   State           01/2003   to   01/2008     SUSPENSE SPECIALIST    Company Name   Ôºç   City  ,   State      Researched and resolved, simple to complex suspense items rejected to the Suspense Database.  Performed maintenance, completed deposit adjustments, inputted required journalization and other V - system transactions, as appropriate.  Determined the required actions to prevent subsequent/future suspense items and initiate those actions.  Documented all errors on a Quality Feedback database.  Identified, analyzed and communicated processing trends and provided feedback to internal and external customers such as financial advisors, external clients such as clients and group clients.  Documented required corrective actions for individual/group premium reversals.  Researched and responded to inquiries from internal/external clients in AWD.  Monitored aged outstanding General Ledger items to ensure aging did not pass the 30 day window.  Worked with team members to clear outstanding items in the general ledger, as needed.  Determined type of non-client secured application required and requested set-ups by New Account Unit ( starter, skeleton, clone, default accounts).  Developed and maintained an extensive and detailed knowledge/understanding of all default indicator codes tied to suspense items.  Developed and maintained an extensive and detailed understanding of the billing related impacts for all processing methods to suspense.  Actively apply this knowledge to clearing of suspense items, as appropriate.  Researched and initiated communications with AIG Financial Advisors through New Business Center to obtain required information regarding participant application issues.  Identified and initiated updates to client information related to social security and/or name changes.  Researched and processed check disbursements requested to multiple payee types through the SAP Check Disbursement System.  Produced and generated daily, weekly, monthly, team management reporting information, as needed.         01/2000   to   01/2003     CONTRIBUTION SPECIALIST    Company Name   Ôºç   City  ,   State      Processed contributions that were received through e-Remit website.  Reviewed bill history to determine correct bills to be pulled to process contributions with correct bill.  Uploaded media (reel tapes, cartridges, and diskettes) into TSO.  Opened format 13 files in Excel and made necessary changes to the file if needed.  Once the file was uploaded - viewed files through V - system to make all necessary changes to files.  Changes included - added a participant to the file that may have not been added, adjusted columns and added characters that were missing on the file.  Transmitted files through V - system Received and matched bills to the deposits so that files could process.  Recreated bills that were needed, but were not available for processing payroll dates.  Created input forms and entered all information for group contributions on the Tape Batch tracking database.  Resolved Out of Balance of transmitted files.  Increased and decreased deposits that were short of over the deposit to balance.  Added, deleted, and changed participants on files that have been transmitted.          Education     1996     High School Diploma      G.C. Scarborough High School   Ôºç   City  ,   State  ,   US                  Computer Animation     Art Institute of Houston    Ôºç   City  ,   State  ,   US     Studied 2D and 3D Animation ( 3D Max )   Some Graphics Design   Adobe Photo Shop  Adobe Illustrator         Languages     Bilingual Spanish/English        Skills      Interpersonal Skills   Organizational Skills  Communication Skills  Team Building  Staff Development  Excel   Microsoft Word  Bilingual        "
FITNESS,"         ADMINISTRATIVE OFFICE ASSISTANT             Experience     01/2015   to   Current     Administrative Office Assistant    Company Name   Ôºç   City  ,   State      Provide customer service, Schedule appointments, and additional duties as needed.         01/2015   to   01/2016     Cheer Coach    Company Name   Ôºç   City  ,   State      Foster a culture of sportsmanship, teamwork, and responsibility.         07/2009   to   Current     Adjunct Faculty    Company Name   Ôºç   City  ,   State      Lecture and communicate effectively with students from diverse backgrounds.  Initiate thought-provoking discussions to help students build their critical thinking skills and translate their academic interests into the real world.  Maintain an undergraduate teaching load of 3-5 courses each semester to include Medical Terminology, Women's Health, Stress Management, Human Sexuality, Nutrition Concepts, Personal Fitness/Wellness, Student Development.         01/2008   to   Current     Substitute Teacher    Company Name   Ôºç   City  ,   State      Adapt to variety of lesson plans  to cover subject areas in grades K-12.         07/2005   to   08/2008     Fitness/Wellness Coordinator    Company Name   Ôºç   City  ,   State      Interview, hire, train, schedule, and evaluate group fitness instructors.  Maintain and manage fitness rooms and equipment.  Sign off payroll.  Navigate and use Class Track to provide access to specialty fitness classes.  Organize and maintain employee records and CPR/First Aid certifications.  Conduct monthly staff trainings and meetings.  Execute On-campus incentive program (FITRaider&RaiderXcape).  Coordinate and assist with special events (i.e., Fitness Xtravaganza, Tech Well, etc).  Rename and brand fitness program (RaiderX and X2).  Develop and manage Better U (yoga and pilates) personal training program.  Collaborate with other departments on campus for various wellness activities
(Amazing Spring Break Race, Alcohol Awareness Week, etc).  Advise student supervisor for group fitness and special events.  Lead Teen Raider Fitness Xperience.         01/2001   to   01/2002     Intern    Company Name   Ôºç   City  ,   State      Assist with development of group fitness department upon opening of facility.  Order fitness equipment.  Interview, hire, and train fitness instructors.  Coordinate monthly fitness class schedule.  Organize the BodyPump program launch.         01/2000   to   01/2005     Group Fitness Instructor    Company Name   Ôºç   City  ,   State      Instruct weekly fitness classes to a variety of ages and levels.         01/1999   to   01/2005     Group Fitness Instructor & Personal Trainer    Company Name   Ôºç   City  ,   State      Educate patrons on benefits of healthy living by preparing informational
bulletin boards.  Organize and participate in special events (Partner Yoga, Survivor Challenge, Fitness
Challenge, Tech's Largest Boxing/Aerobics/Water Aerobics, Resident Hall Events,
Fitness Around the World).  Instruct students and faculty in a variety of fitness classes to include: Yoga, Pilates, Step, Cardioboxing, Group Weight Training, Abs, Hi/Lo, Pre/Post-natal, Sculpting, Circuit Training, Cycling, Yogilates, Water Fitness, Ten Weeks to Health, YogaFusion, Nutrition Mondays, Partner Yoga/Couple's Massage, Making Yoga WORK in your Day.  Serve on evaluation committee.  Assist with the coordination of Fitness Expo (including teaching workshops at Expo).  Design exercise programs specific to individual needs.  Perform fitness assessments:  heart rate, blood pressure, flexibility and muscular strength,
cycle ergometer, body composition, circumference measurements.  Counsel individuals on proper biomechanics and fitness techniques.  Motivate and cultivate healthy lifestyle choices in health and nutrition awareness.         01/1999   to   01/2005     Lead Supervisor/Facility Supervisor    Company Name   Ôºç   City  ,   State      Provide facility tours and assist Facility Manager with staff training.  Navigate programs for facility usage and employee records.          Education          M.S  :   Ed, Health Promotion & Physical Education    Virginia Polytechnic Institute and State University (Virginia Tech)   Ôºç   City  ,   State      Ed, Health Promotion & Physical Education            B.S  :   Human Nutrition, Foods, & Exercise Exercise & Health Promotion    Human Nutrition, Foods, & Exercise Exercise & Health Promotion            B.A  :   Interdisciplinary Studies Political Science & Psychology    Interdisciplinary Studies Political Science & Psychology        Affiliations    Fitness and Wellness Professional adept at developing comprehensive fitness and wellness programs and initiatives.  Background in undergraduate health courses
QUALIFICATIONS
*Implementation and Evaluation of fitness programs
*Interactive staff training and development
*Interdisciplinary Teaching and Learning
*Budget and Financial Management
*Public Relations
*Event Planning and Coordination
*Fundraising and Sponsorship      Interests    President, GW Carver Intermediate
          Sunday School Teacher Grade 1-2, South Norfolk Baptist Church
          Volunteer Coach, Chesapeake Parks and Recreation
          Event Coordinator, American Legion NC Post 531
          President, Women's Auxiliary NC Post 531      Skills    academic, Schedule appointments, benefits, blood pressure, CPR, critical thinking, customer service, staff training, special events, First Aid, lesson plans, Medical Terminology, meetings, access, payroll, Stress Management, supervisor, teaching, teamwork, workshops, composition      Additional Information      LEADERSHIP        PTA President, GW Carver Intermediate
          Sunday School Teacher Grade 1-2, South Norfolk Baptist Church
          Volunteer Coach, Chesapeake Parks and Recreation
          Event Coordinator, American Legion NC Post 531
          President, Women's Auxiliary NC Post 531     "
FITNESS,"         GENERAL MANAGER/FITNESS DIRECTOR           Executive Profile    Highly motivated, team oriented professional wants to contribute to your organization utilizing recognized achievements in management, with an emphasis on, employee/customer relations, program implementations, training, and employee development.  I have been recognized for my exceptional leadership skills, ability to communicate well, and excellent work ethic.          Professional Experience      General Manager/Fitness Director    December 2013   to   Current     Company Name   Ôºç   City  ,   State      Manages and supervise approximately 30 Fitness Club employees.  Implements and creates fitness/wellness programs to encourage, reward and offer incentives to members who maintain a regular exercise program.  Performs assessments and offers recommendations for a healthier lifestyle.  Encourages members to maintain a regular exercise program.  Assist, instruct and motivate members by provided knowledge, training principles, and basic information relating to fitness.  Develops and promotes active member programs, including corporate wellness and activities to increase the members' feelings to self-worth and accomplishment.  Enhances, mentors and develops conducive personal training and group fitness programs.  Coordinates fitness center repairs and maintenance.  Assist in the lease/purchase agreement of new equipment for the facility.  Writes, researches, and analyzes information and data to support position with executive management; prepares policies and procedures for management review; obtains approval; plans and directs from inception to event completion; create and monitors budget; assigns tasks; schedules, markets, and advertises events.  Provides mid-level supervisory controls and implements planning, development, evaluation, and promotion of comprehensive fitness center programs and services; researches and develops new programs, classes, operating policies and procedures, and revenue/marketing sources for a variety of fitness, health, leisure, recreational, cultural and sports programs.  Works closely with sales and marketing team to generate sales initiatives through social media and grass roots marketing.  Monitors daily sales activities and meets with management team regularly to provide updates on sales and promotions.  Performs various other duties and assignments as necessary or required.          Assistant Manager Educator lululemon athletica    October 2012   to   December 2014     Company Name   Ôºç   City  ,   State      Present on the retail floor, as Floor Manager and Educator, for 75% of working hours.  Educated guests on our product, community and culture Community and events liaison coordinating events through Metro Atlanta.  Oversee the execution of certain deliverables on the manager checklist to include inventory, product and/or community education.  Created daily strategies to meet daily, weekly, monthly and quarterly revenue goals; presented forecast numbers to meet hourly and headcount goals Represented the store at all required meetings and conferences.  Hands-on roll in the development and a coach to Educators & Key Leaders.  Performed personnel reviews and evaluations according to schedule and submitted any subsequent change notices in a timely manner.  Performed and completed other additional projects, duties, and assignments.as required and/or by request, under the direction of the Store Manager Advocate for lululemon athletica's values.          General Manager    June 2007   to   October 2012     Company Name   Ôºç   City  ,   State      Supervised 13 personnel of in all aspects relating to club operation: Coordinated schedules and keeps accurate records of attendance and absences.  Provided guidance, training and motivation to staff.  Conducted regular staff meetings.  Monitored and evaluated work performance of all personnel.  Created and maintained positive work environment within the facility.  Managed budget with revenue of $950K and expenses not exceeding $620K exceeding budgeted goals.  Prepared and provided accurate financial information to the corporate office and university in a timely manner.  Solicits prospective corporate and individual members to add to the current membership base of over 1500.  Provided information to prospective members regarding club facilities, programs, membership procedures and pricing policies.  Conducted regular, creative sales activities.  Encouraged members to maintain a regular exercise program.  Assists, instructs and motivates members.  Provided knowledge, training principles, and basic information relating to fitness.  Developed and promoted active member programs and activities to increase the members' feelings to self-worth and accomplishment.  Approved all health club related bills received: forwarded approved documents to corporate in a timely manner.  Provided accurate personnel and payroll information to corporate in a timely manner, including payroll data for independent contractors (aerobic instructors, personal trainers, massage therapists).  Performed personnel reviews and evaluations according to schedule and submitted any subsequent change notices in a timely manner.  Maintained cleanliness, operation and safety of club facilities and equipment.  Ensured that all duties assigned to assistant manger, wellness coordinator and fitness associates were performed in accordance with corporate CSU standards.  Performed various other duties and assignments as necessary or required.          Fitness Coordinator    March 2006   to   June 2007     Company Name   Ôºç   City  ,   State      Responsible for coordinating group exercise programs for approximately 600 employees, creating monthly schedules, recruiting new instructors, organizing specialty classes, conducting evaluations and creating annual surveys.  Supervises 3 Fitness Specialists and oversees the entire fitness area in compliance with ACSM guidelines, completes appointment book for scheduling, delegates responsibilities, monitors floor coverage and facilitates quarterly in house trainings.  Responsible for creating company wide monthly newsletter and weekly fit tip, oversees content on company wide website, generates incentive programs and fitness challenges.  Speak and facilitate health, fitness and wellness presentations to onsite and offsite employees and contractors.  Assists in the delivery of health promotion programs (seminars, health fairs, wellness tables, promotional tables, screening, etc.) Accountable for the internship program, contacting schools, interviewing potential candidates, creating assignments and evaluating interns.  Conducts group exercise classes, fitness assessments using ACSM guidelines, program sessions, equipment and new member orientations.  Submits bi-weekly payroll for 6 group exercise instructors and monthly group exercise totals and averages for 15 classes.  Assists with daily administrative duties, clean and check equipment for any issues and/or problems.          Owner/Instructor    March 2004   to   May 2005     Company Name   Ôºç   City  ,   State      Owned and operated aerobic studio which offered 8 to 10 fitness classes daily.  Conducted the scheduled classes and managed a staff of 5 certified instructors.  Responsible for the general maintenance and repairs of the business and equipment.  Fully responsible for all physical and financial aspects of the studio.  Attended community, city council and business owners meetings on a monthly basis.  Responsible for the entire studio's advertising and marketing.  Managed an annual budget of $45K.          Wellness Director & Aerobic Coordinator    July 2001   to   February 2004     Company Name   Ôºç   City  ,   State      Managed and supervised the Wellness Department which consisted of approximately 30 employees.  Managed 30 group fitness classes and over 25 fitness assessment appointments.  Implemented and evaluated new classes, adult and youth programs, enforced rules and regulations.  Prepared annual departmental budget of $230K, to include expenses, fundraising and gift giving.  Responsible for employees monthly payroll, pay raises, annual reviews, disciplining, training and development.  Coordinated fitness center repairs and maintenance.  Assisted in the lease/purchase agreement of new equipment for the facility.  Participated in monthly staff and cabinet meetings.  Actively motivated staff through positive team building activities and attitude.  Lead and developed a member response team through adhering to member suggestions and member appreciation events.  Receive Character Development Award - 2002.          Corporate Fitness Manager/Director    February 1999   to   February 2007     Company Name   Ôºç   City  ,   State      Responsible for implementing and coordinating group exercise programs, personal training sessions, and wellness related activities for over 25 major corporations and universities.  Supervises over 325 group fitness classes a week, 120 Exercise Leaders and 4 Area Directors.  Manages an annual operating payroll budget of over $300K, prepare and collect monthly receivables.  Prepares audit material for annual workers compensation and liability insurance estimates.  Responsible for the company recruiting, advertising, and marketing.          Club Manager/Fitness Coordinator    September 1997   to   February 1999     Company Name   Ôºç   City  ,   State      Established and maintained member relations from sales to member services.  Coordinated and taught approximately 6 aerobic classes, implemented training programs for both instructors and members.  Responsible for club appearance and maintenance.  Processed daily sales log calculations and bi-weekly payrolls.          Education      BS   :   Holistic Nutrition  ,   2010    Clayton College of Natural Health          Holistic Nutrition          Accounting & Management Human Resources  ,   1992    California State University          Accounting & Management Human Resources        Skills    Microsoft Windows, Microsoft PowerPoint, Microsoft Outlook, Microsoft Access,
SKILLS 		Internet Explorer and social media   "
FITNESS,"         YOGA INSTRUCTOR           Professional Profile     Enthusiastic and motivated individual with experience in development and integration of wellness programs for adults. Topics of expertise include exercise prescription and instruction, stress reduction, and nutrition education. Desires a role to develop, implement, and facilitate health and wellness programs in a worksite environment.       Relevant Experience     Fitness and Exercise Professional:   Registered Yoga Teacher focused on adults looking to improve health.  Group Fitness Instructor since1999 with focus on improved movement.  Personal Trainer for 2 years, with emphasis on functional movements for lifestyle and weight loss.  Program development and delivery for corporate wellness fitness classes.     Nutrition Educator:   Designed and implemented nutrition education seminars for adults.  Led grocery store tours for education on healthy shopping choices.  Taught basic nutrient fundamentals, including how to read a food label.  Developed 8 week challenge with focus on weight loss and wellness.  College Nutrition Adjunct Teacher for 2 years.    Wellness Coach:¬†   Co-Coordinator for community 8 week weight loss program conducted 3-4 times per year¬†  Coached individuals as they create healthy behavior changes.   Provided guidance for clients in the development of and following through with health and wellness goals and objectives.  Communicated with clients face-to-face, through email, and telephone to provide guidance and motivation.   ¬†‚Äã  Outdoor Adventure Group Coordinator and Chair:   Responsible for promoting and leading monthly group outdoor activities such as hiking, paddle boarding, and biking.         Work Experience      Yoga Instructor    January 2015   to   Current     Company Name   Ôºç   City  ,   State      Teaching yoga classes for adults with emphasis on functional fitness for lifestyle.  Established format which includes strength, balance, flexibility, range of motion, and stress reduction.          Program Co-coordinator and Coach; Fitness Instructor (Independent)     April 2011   to   August 2014     Company Name   Ôºç   City  ,   State      Co-Coordinated and Coached for ""Building Better Bodeez"" weight loss/wellness program (BBB).   Developed, promoted, and implemented ""Nutrition Challenge"" program.   Created the Nutrition Connection Office.   Collaborated with community health and fitness professionals in developing events for community.  Performed and evaluated fitness assessments and body composition measurements.  Taught weekly fitness classes (Zumba, Spinning, Yoga, Strength/Toning, Aqua Fitness)   Collaborated with team of coaches and instructors to provide current and science based fitness and nutrition information for clients   Led senior specific fitness and nutrition meetings and events ""Bodeez Boomers Club""   Developed and chaired outdoor adventure group.          Nutrition and Anatomy Adjunct Instructor    June 2009   to   April 2011     Company Name   Ôºç   City  ,   State      Designed and implemented weekly lesson plans for 25-55 students per session.  Tailored educational curriculum to students with a range of learning styles, disabilities, strengths, and weaknesses.  Developed, administered and corrected tests and quizzes in a timely manner.  Produced and maintained syllabus, lessons, and grades utilizing web-based learning management.  Attended quarterly education meetings for faculty.          Group Fitness Instructor/ Personal Trainer    October 1999   to   April 2010     Company Name   Ôºç   City  ,   State      Teach weekly group fitness classes, which included Spinning, Yoga, and Zumba.  Perform assessments and personal train new members to use equipment.          Spa Manager and Skin Care Specialist    October 1999   to   August 2000     Company Name   Ôºç   City  ,   State            Education      Certificate   :   Wellness Coach  ,   2015    Wellcoaches School of Coaching                  Master of Science   :   Exercise Science and Health Promotion   ,   2011    California University of Pennsylvania   Ôºç   City  ,   State  ,   USA            Bachelor of Science   :   Nutrition  ,   2007    Indiana University of Pennsylvania   Ôºç   City  ,   State  ,   USA            Certifications      Registered Yoga Teacher (RYT200), certified by Yoga Alliance  Exercise Is Medicine (EIM), credential by the American College of Sports Medicine (ACSM)   Fitness Instructor (ACE), certified by American Council on Exercise  Aquatic Fitness Professional (AEA), certified by Aquatic Exercise Association  ‚ÄãCPR/AED/First Aid, certified by American Red Cross  Life Guard, certified by American Red Cross        Publications      Nutrition Consultant/Contributor, Zumba Lovers Cookbook for Ashley Pound Creative, LLC. Contributed advice and research on healthy ingredients and substitutions for fitness- and weight-conscious readers (2012-2013).  Peer Reviewer, Pinnacle Training & Consulting Systems ""Synergy of Human Movement"" course for health and fitness professionals (www.pinnacle-tcs.com) (2012-2013). ¬†  Contributing Writer of wellness-related articles for the ""Laurel Mountain Post"", a monthly community publication.        Skills      Program development and implementation  Experienced in research, as it relates to evidence based healthcare practice  Excellent written and verbal communication skills  Proficient in MS Word, Excel, Power Point, and Outlook  Problem solving and analytical skills     "
FITNESS,"         OWNER/OPERATOR       Summary     High-performing executive with in-depth knowledge of business operations at all levels. Proficient in sales, budgeting, and customer relations. General Manager of an elite gym.  Responsible for sales goals, daily operations, member retention, hiring and developing staff. Client-focused Personal Trainer for over 22 years with an emphasis in human development and performance.       Highlights          Sales new/existing - Interpersonal and organizational skills  Leadership/communication skills -   Small business development  Client account management -   Commitment to quality and service  Profit center development  Core Accomplishments  Business Development:  Successfully started and grew a functional training facility to gross revenues of  325,000 annually.  Developed into a general manager for leading fitness company responsible for annual  budget $XXXM  Hired and managed health and fitness professionals for multiple facilities.  Marketed, built and maintained personal clientele base.  Participated in community events and fundraisers.  Traveled and competed as a professional fitness and physique athlete.  Staff Development:  Educated new hires on sales, budgets, fitness assessment, program design and equipment  overview.            Educated and enforced policies, procedures and responsibilities for each job position.  Customer Service:  Ensured superior customer service/retention by being reliable, professional and  obtaining goals for clients.  Able to handle customer service issues for leading fitness company and retain  members/clients.  Financial Management:  Personally responsible for developing and achieving budgets.  Responsible for entire staff achieving sales quotas on a daily, weekly and monthly  basis.  Monitoring vendor expenses for operations.              Accomplishments      Successfully started own business.    Worked from an hourly employee to being General Manager of leading fitness company.    IFBB professional fitness athlete.        Experience     06/2006   to   08/2015     Owner/Operator    Company Name   Ôºç   City  ,   State      Started and managed the premier functional training studio in Orange County, CA.  Trained clients one-on-one to achieve health and fitness goals.         01/2002   to   06/2006     General Manager/Master Trainer    Company Name   Ôºç   City  ,   State    Managed leading private personal training studio in Orange County, CA.       02/1997   to   10/2001     General Manger    Company Name   Ôºç   City  ,   State      Developed within each department (group exercise, personal training, sales, operations).  until promoted to upper management.          Education     1996     Masters  :   Exercise Science
Human Performance Emphasis    University of Wisconsin   Ôºç   City  ,   State      Exercise Science
Human Performance Emphasis       1994     Bachelors  :   Exercise Science    University of Wisconsin   Ôºç   City  ,   State      Exercise Science Strength and Conditioning Emphasis        Skills      Sales & accountmanagement  Budget development and achievement  Interpersonal communication skills  Client retention, customer service  Leadership, organizational skills  Comprehension of policies & procedures  Business, self development, staff development   Financial management, general manager¬†     "
FITNESS,"         GENERAL MANAGER           Summary    Dedicated enthusiast with years of experience in sports, health, and fitness related settings. Passionate about helping others set and reach their goals in a wide variety of ways. Respected builder and leader of customer-focused teams who are committed to providing superior customer service. Lead by example and ensure the execution of all safety, security, quality and company operation policies.        Experience         January 2015   to   November 2015     Company Name   Ôºç   City  ,   State            General Manager    March 2015   to   November 2015             Assistant Manager    January 2015   to   March 2015       Promoted to manager position to recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.  Responsible for the oversight of gym operations to ensure an exceptional ""Judgement Free"" member experience as well as a financially successful club.  Accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.  Created and maintained a welcoming atmosphere for all members, prospective members and guests and ensured staff followed superior customer service guidelines.  Managed marketing efforts by ensuring that the staff was aware and trained on all marketing promotions.  Tracked statistics and reports (weekly, monthly, annually).  Prepared all HR related forms and sent to Corporate Payroll Team Ordered supplies using specific budget based on club requirements.          DRxD Pharmacy Associate    December 2013   to   October 2014     Company Name   Ôºç   City  ,   State      Responsible for the presentation & coordination of the bedside discharge medication delivery program for assigned.  units/services & patients, with reporting responsibility to the Integration Manager or Coordinator.  For patients accepting DRxD program, ensured patient enrollment, bedside delivery of medications & successful completion of program requirements at discharge.  Effectively collaborated and worked in concert with other DRxD associates and pharmacy personnel to ensure successful delivery of the program.          Education      BS   :   Kinesiology  ,   12/12    University of Montevallo   Ôºç   City  ,   State      Kinesiology Completed numerous courses in sports, health, and fitness with concentration in health promotion.        First Aid/CPR/AED Certified                Skills    budget, Conflict Resolution, CPR, Customer Service, delivery, employee training, First Aid, forms, health promotion, HR, Leadership, Teambuilding, marketing, Multi-tasking, Payroll, personnel, reporting, statistics, Supervision, Time Management   "
FITNESS,"         OFFICE MANAGER       Career Focus     Exceptionally organized and efficient Office Manager with over  13  years experience in the office environment. Seeking a challenging role in a dynamic organization.        Summary of Skills        AS400/Kronos/Anosos/Cerner.  As well with proprietary software for data entry and retrieval; update and maintain customer data; skilled with Microsoft Office and QuickBooks Pro            Accomplishments     Reduced office expenses by finding smarter solutions for vendors, suppliers and services.        Professional Experience     01/2013   to   Current     Office Manager    Company Name   Ôºç   City  ,   State      Assisted with designing information and operational support systems.      Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.         Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.       Monitored daily banking transactions.       Maintained annual and monthly budgets.       Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses.       Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.       Obtained information by contacting appropriate personnel or patients.       Scanned incoming documentation.       Consolidated diverse medical records.       Followed-up with insurance companies and individuals to resolve discrepancies.       Maintained complete confidentiality in accordance with organization and legal requirements.   Kept department clean, organized and professional.       Maintained 100% compliance with all hospital and government regulations.       Conceptualized and implemented new and more efficient filing system.       Created annual goals, objectives and budget and made recommendations to reduce costs.       Served as liaison between management, clinical staff and the community.       Administered, directed and coordinated the activities of the agency.       Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.       Jumped in to fill gaps for on call rotation when necessary.       Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.       Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services.   Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond.       Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.       Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses.       Observed strict confidentiality and safeguarded all patient-related information.       Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of  [number]  employees each shift.       Reviewed and approved time cards for processing by payroll department.   Routinely evaluated the overall resident care within the facility and diligently enforced high standards.       Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families.       Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines.       Monitored infection control procedures to ensure facility-wide health and safety.       Effectively served as an advisory resource by providing patient/family experience expertise.   Effectively served as an advisory resource by providing patient/family experience expertise.       Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.       Analyzed facility activities and data to properly assess risk management and improve services.       Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.      Made recommendations to improve technical practices.           01/2013   to   Current     Secretary    Company Name   Ôºç   City  ,   State      Responsible for coordinating patient activities with nursing staff, physicians and other hospital personnel and departments.  Time clock entries.         01/2008   to   01/2009     Scheduling Staff    Company Name   Ôºç   City  ,   State      Transferred legal paper files to electronic (CD).  Redacted confidential information from legal documents.         01/2004   to   01/2007     Pharmacy  Assistant    Company Name   Ôºç   City  ,   State      Assist pharmacist in filling and dispensing prescriptions to customers.  Order and stock drugs, supplies, and over the counter merchandise.  Enter and update patient records and inventory.  Prepare and process third-party insurance claims.  Process invoices and construct accounting entries electronically via in-house system (AS400).         01/2003   to   01/2004     Lifeguard/Swim Instructor/Aquatic Fitness Trainer    Company Name   Ôºç   City  ,   State      Certified in first aid, CPR, lifeguard training, and pool operations.  Alertly identified and reported emergency situations; calmly talked with the victims while coordinating emergency response.  Watched over pool and checked chemical readings.  Conducted aquatic aerobics for elderly and arthritic adults.  Provided critical information to emergency service departments as part of 911 operations.         01/2002   to   01/2003     Bank Teller    Company Name   Ôºç   City  ,   State      Processed daily transactions for personal and commercial account holders.  Provided excellent customer service.  Utilized excellent sales techniques to recognize the needs of customers and matched those to available products and services.          Education     2007     Associate of Applied Science  :   Business Administration/Accounting    Raritan Valley Community College   Ôºç   City  ,   State              Professional Affiliations    The American Health Information Management Association- AHIMA      Skills    10 key, accounting, AS400, calculators, CD, CPR, excellent customer service, customer service, data entry, fax machines, filling, first aid, general office, insurance, inventory, Process invoices, Kronos, legal, legal documents, Microsoft Office, nursing, personnel, copiers, QuickBooks Pro, sales, telephone   "
FITNESS,"         EXECUTIVE ASSISTANT/OFFICE MANAGER         Summary    Continue to manage employees to perform their best, while improving productivity and reducing cost      Highlights        Word, Excel, Outlook, PowerPoint, Adobe, ProDoc, Quickbooks, E2 System            Accomplishments     Decreased costs by  [Number] % by negotiating pricing with vendors regarding wholesale billing and marketing procedures.        Experience      Executive Assistant/Office Manager  ,   01/2014   to   Current    Company Name          Schedule and maintain multiple management calendars Daily communication with management, such as President, VP, CFO, COO and Director Research and schedule international and domestic travel arrangements for all traveling          employees Prepare, review, update and distribute company revenue report Review, Approve and Enter Accounts Payable Invoices Follow-Up with ongoing tasks, such as scheduling appointments, ensuring correct information for meetings, telephone conferences and personal appointments Maintain company credit card accounts and consult credit card holders on proper usage Maintain company cellular account and employee usage Input and maintain drawings and specifics for Engineering department Schedule management meetings, prepare agenda and minutes (onsite and offsite          meetings) Oversee and manage major projects, such as building expansion in Louisiana Analyze company's Master Service Agreements/Non-Disclosure Agreements and ensure execution is correct Prepare Expense Reports and ensure entries and calculations are correct Travel to Louisiana for major meetings Schedule, prepare and host multiple holiday parties (local and out of town).          Certified Fitness Trainer  ,   01/2012   to   Current    Company Name          Improve monthly revenue by client references and satisfaction reflecting my performance Perform marketing and advertising strategies to reach potential clients Improve clientele by being attentive to clients' needs Initiate and manage appointments/training sessions with clients Punctual and prompt attentiveness throughout entire session Communicate effectively with potential and existing clients Ensure appropriate action/attention is addressed with engagements Gained trust with clients by consistent interactions Coordinate and manage clients' weight-loss statistics to best suit clients' needs.          Demo Representative  ,   01/2012   to   01/2014    Company Name          Increased revenue at Expositions and Demonstrations, which resulted in top sales 2 consecutive years Improved productivity sales by developing techniques used by sampling products, which resulted in top sales demo representative in greater north Houston area Communicate with customers in diverse settings Perform multiple sampling techniques, such as live sampling Improve positive feedback by offering in-depth knowledge and details of product Manage, coordinate and arrange travel schedules and appointments Present attractive production to urge potential new customers Produce detailed documentation of impact on each demonstration Build and maintain internal/external relationships Manage and fulfill monthly budget requirements.          Legal Assistant/Office Manager  ,   01/2009   to   01/2014    Company Name          Successfully improve monthly invoices by enforcing credit terms and agreements with clients Review, proofread, format and approve monthly invoices and income/expense reports Research, prepare, review and interpret legal documents under strict deadlines Oversee ongoing projects, such as mediations, depositions and meetings Provide exceptional follow-through skills in all tasks Coordinate procedures used for new clients to increase efficiency in court filings, mediations, court dates and conferences Perform communication tasks (verbal and written) to public, private and governmental agencies Manage advertising, marketing, scheduling, and collections Trained and supervised seasonal employees by coaching and enforcing routine-consulting regimes Initiate, maintain and organize physical and electronic client files Oversee main schedule and ensure availability and effectively manage time Provide administrative skills, such as close attention to detail, multi-tasking and analytical skills to ensure effectiveness of company.          Education      Masters of Education  :  Counseling  ,  May 2018    University of Houston          Counseling        Bachelor of Science  :  Psychology & English  ,  May 2014    University of Houston          Psychology & English        Associate of Arts  :  English Language  ,  August 2012    Lone Star College          English Language        Certified Fitness Trainer  :    August 2012    International Sports Science Association        Certifications    AHA First Aid, CPR, AED Training Certification, Oxygen Usage & Safety Awareness Training Certification, Bloodbourne Pathogen OSHA Standard 29 CFR 1910.1030(g)(2)(i) Training Certification, Excel Continuing Education, Power Point Continuing Education, ACT! Database, ProDoc E-Filing Webinar      Skills    Accounts Payable, ACT!, administrative skills, Adobe, advertising, analytical skills, scheduling appointments, attention to detail, budget, coaching, conferences, consulting, CPR, credit, clientele, client, clients, Database, documentation, Expense Reports, Filing, First Aid, legal documents, Director, marketing, meetings, Excel, Outlook, PowerPoint, Power Point, Word, multi-tasking, Pathogen, Quickbooks, Research, Safety, sales 2, sales, scheduling, statistics, telephone, Trainer, travel arrangements, arrange travel, written   "
FITNESS,"         HEAD GIRLS BASKETBALL COACH           Summary     Former collegiate student-athlete with advanced training in athletics and coaching who aims to inspire others to commit to long-term health & fitness and/or sports/performance goals. Brings extensive knowledge, personal experience, and education in fitness, human performance, and exercise science.   Resourceful, goal-oriented Sports and Fitness Professional who offers a comprehensive background in exercise physiology, sports medicine, injury prevention, and specializes in sport-specific training for basketball.    Qualified Fitness Coach equipped with a plethora of motivational techniques and technical skills necessary to engage clients and achieve results. Well-versed in establishing client trust, developing relationships, making connections, and exceeding expectations.   Energetic Fitness professional who retains sound, quality leadership skills; possesses strong mentoring ability and remains adept at dynamic interpersonal communication. Equipped to support the mission of any athletic program or health & wellness organization.       Highlights          Athletic Coach - Basketball, Fitness, Flag Football  Certified Fitness Trainer - [ Aerobic & Fitness Association of America (AFFA )]   CPR/AED Certified [ American Safety & Health Institute, American Heart Association ]  Safety & First Aid Certification [ American Safety & Health Institute ]      Sports medicine & human anatomy knowledge   Strength/Performance coach  Health & wellness expert  Fitness equipment expertise  Program design specialist  Nutrition adviser  SAQ authority            Qualifications      Excellent employment record. Exemplify great work ethic.   Illustrate eagerness to learn & willingness to improve.   Exhibit great ability to multi-task & superb communication skills.  Working knowledge of fast-paced environment and high volume settings.  Demonstrate performance under pressure. Display patience and poise.  Demonstrate personal & professional integrity of the highest order.        Attributes          Reliable & responsible  Dedicated & self-motivated  Fast learner & fine problem solver  Computer proficient/tech-savvy      Personable & friendly  Compassionate & committed  Considered a ‚Äúpeople person‚Äù & a ‚Äúteam player‚Äù   Humanitarian            Education      Master of Science   :   Sports Management - Coaching & Sports Administration  ,   2014    American Public University   Ôºç   City  ,   State       Currently enrolled in online program for graduate school    Coursework:  Coaching Theory & Leadership, Event Management, Sports Finance, Sports Law           Bachelor of Science   :   Fitness & Human Performance - Exercise Science  ,   2007    University of Houston (Clear Lake)   Ôºç   City  ,   State         Coursework:  Exercise Physiology, Kinesiology, Sports Medicine, Health Promotion, Nutrition, First Aid           Transfer   :   General  ,   1999    San Jacinto College (North)   Ôºç   City  ,   State       Transfer Student    Student-Athlete, Basketball           High School Diploma   :   General  ,   1997    La Marque High School   Ôºç   City  ,   State       Awarded full athletic scholarship -- San Jacinto College  Finished Top 20% of class -- National Honor Society  Member of P.A.L.s (Peer Assistance Leadership Program) & FCA (Fellowship of Christian Athletes)         Experience      Head Girls Basketball Coach    October 2012   to   Current     Company Name   Ôºç   City  ,   State      Part-time (Seasonal Contract) ¬†  Coached and developed fundamental basketball skills and conditioning abilities of 7th grade middle school girls.  Directed practices & scrimmages; created & ran up-to-date and relevant drills that taught basic skills of sport.   Adhered strictly to rules and regulations of the athletics conference, department, and the school district.  Communicated effectively with parents, players, assistant coach, dept. head, & athletic directors.  Drafted and distributed written guidelines for student athletes outlining rules and expectations.  Motivated and encouraged student-athletes to do their best during practices and games. ¬†      Fostered a culture of good sportsmanship, cooperation, and responsibility.    Helped develop each athlete's physical and psychological well-being.    Upheld the school's mission, vision, and objectives.          Assistant Coach/Mentor    June 2010   to   Current     Company Name   Ôºç   City  ,   State      Back 2 Basix is a youth mentoring program developed to teach life skills to the student-athlete through athletics. Headed by Director Thomas Turner, B2B exists to equip the student-athlete with knowledge of academics and athletics to enable prosperity and fulfillment in life. Fundamental basketball instruction (group and/or individual) via camps and clinics encompass this initiative.  I prepare the student-athlete for future endeavors by:  Put safety first, emphasizing healthy competition, and certified that all involved were being positive & having fun.  Developing fundamental basketball skills and conditioning abilities of youth aged 5-16.  Creating & running up-to-date and relevant drills that taught basic skills of sport.  Motivating and encouraging youth to do their best during practices and games.  Communicating effectively with parents, players, assistant coaches & director.  Facilitating character development through promotion of significant values.  Fostering a culture of teamwork, good sportsmanship, & empowerment.  Helping to improve each athlete's physical and emotional well-being.  Upholding the mission, vision, and objectives of the organization.  Formulating and organizing practice plans & clinic regimens.  Leading & directing in practices, camps, and clinics.  Extending my knowledge of sports and life.          Fitness Instructor     Company Name         [May 2011 - Present]  Lake Norman Branch  -  Cornelius, NC ¬†  [Aug 2012 - Present]  Dowd (Uptown) Branch  -  Charlotte, NC ¬†  Engages with members to build connections, provide support, & encourage them to adopt healthy lifestyle practices.  Contributes to the operation of a clean & well-maintained fitness facility by inspecting equipment & cleaning machines.  Administers assessments which include body fat analysis, blood pressure readings, & other wellness tests.  Assists older adults with weight training programs by setting up equipment & providing detailed instructions.  Performs initial health consults for members to recommend safest, most efficient method of reaching goals.  Monitors guests in fitness areas while adhering to all YMCA policies and health & safety standards.  Leads members of all ages through individual workouts while teaching correct exercise technique.  Carries out the YMCA's mission through promotion of various programs, services, and activities.   Carefully evaluates member needs and assists them in achieving personal fitness goals.  Guides clients in safe exercise, taking into account individualized physical limitations.  Conducts fitness appointments, orientations, and youth certification classes.  Counsels clients on proper nutrition and exercise habits.         Certified Personal Trainer (CPT)      [July 2010 - Oct 2010]  ABS/Sports & Fitness  -  Charlotte, NC ¬†  [Feb 2008 - Oct 2008]  24 Hour Fitness  -  League City, TX ¬†   The main goal of any type of health educator is to improve quality of life.  At this juncture, I, successfully:  Provided members with education on fitness protocols & exercise technique for advancement in a health club setting.  Administered fitness assessments which included body composition analysis with skin-fold measurements.  Monitored guests in fitness areas while adhering to all company policies and health & safety standards.  Attained facility targets including revenue goals, member retention rates & customer satisfaction.  Led members & clients through individual workouts and designed various training programs.  Guided clients in safe exercise, taking into account individualized physical limitations.  Carefully evaluated client needs and helped them achieve personal fitness goals.  Contributed to the operation of a clean, friendly & well-maintained fitness facility.  Conducted machine orientations that taught proper use of machines/equipment.   Recorded training sessions and maintained package rates for each client.  Arrived on time, prepared and attentive for every training appointment.  Instructed clients how to modify exercises appropriately to avoid injury.  Explained personal training program benefits to club members.  Counseled clients on proper nutrition and exercise habits.      "
FITNESS,"         TERRITORY SALES CONSULTANT         Career Focus    Talented sales professional who effectively multi-tasks and consistently achieves and exceeds business objectives with a customer-centric approach. Develops long-term relationships and establishes loyalty with customers. Ability to adapt to an evolving marketplace and grow with new roles and responsibilities.      Summary of Skills          Background in GPO and formulary processes Experience in specialty, hospital and primary care sales and injectable medications  Skilled in new product and new indication launches.  Adept in providing in-services and training to clinical staff  Trained in pricing, gross profits and margins.  Broad knowledge of osteoporosis, women&apos;s health, men&apos;s health and musculoskeletal pain. Excellent communication skills.  Customer focused  Highly motivated  Accomplished in relationship selling                Professional Experience      Company Name     August 2013   to   Current     Territory Sales Consultant   City  ,   State      In charge of growing a $9 million territory.  Quickly learned a vast array of products, associated terminology, competitors, trends, challenges, reimbursement and government regulation.  Responsible for long-term relationship building between the customer, Cardinal Health, and other professional organizations (Group Purchasing Organizations, etc).  Set up trials and provide in-services and training to clinical staff on proper use of various medical products.  Work closely with decision makers in hospital settings (Value Analysis Coordinators, Materials Managers, Clinical Educators, Team Leads, Contract Managers, Wound Care Nurses, etc).  Provide pricing and savings while maintaining a profitable GP.  Voted MVP of CAST II training.  Finished my first fiscal year at 98.7% to plan, 23.90% growth over previous year, and first on my team.          Company Name     January 2007   to   July 2013     Pharmaceutical Sales Representative Program Coordinator   City  ,   State      Strong Sales and Promotional Results: Nominated for Rookie of the Year after a top 11% ranking my first year with Lilly.  Awarded 3 incentive trips for top territory and district sales performance.  Highest average SOM in the district in 2012 following a new indication launch.  Launched 3 new indications for 3 different medications.  Invited to be a part of the Future Marketers of the West and was instrumental in bringing the Future Marketers to the Midwest.  Chosen by management to represent Lilly at a National OB/GYN conference in Chicago.  Recognized as the district Q4 2012 and Q1 2013 Exceptional Customer Experience award winner.  Developed the Unity Champ role to assist in strengthening a new team of sales representatives.  Responsible for Selling a Variety of Disease States and to Multiple Specialties: Built strong relationships with Rheumatologists, Pain Management specialists and OB/GYNs.  Experience selling all facets of an injectable medication.  Given responsibility for the specialty representatives&apos; territory calling on neurologists and anesthesiologists who treat chronic pain.  Disease state knowledge and selling experience in osteoporosis, women&apos;s health, men&apos;s health and musculoskeletal pain.  Coordinated osteoporosis trainings within clinics.  Mental Health /Licensed Mental Health Practitioner.          Company Name     November 1994   to   January 2007     Fitness Instructor   City  ,   State      Supervised and administered the Youth in Crisis program and Youth Assessment Center clinical programs.  Oversight of all aspects of the programs including budget allocation, quality assurance, and training.  Developed and implemented the case management program.  Served as liaison to families and community resources.  Provided individual, group and family therapies in outpatient, residential and detention settings.  Trained clinicians and detention line staff on suicide assessment and crisis intervention.  Farrell&apos;s Extreme Bodyshaping.          Level II Instructor           Responsible for leading kickboxing and resistance training classes.  Motivate and inspire participants to improve their fitness level.  Encourage healthy lifestyles through exercise and proper nutrition.  Coached 2 separate 10-week session teams to top 3 finishes.  Develop and implement challenges for Farrell&apos;s participants.          Education      University of Nebraska - Lincoln      Master of Science  :   Marriage and Family Therapy    Marriage and Family Therapy        University of Nebraska - Lincoln      Bachelor of Science  :   Human Development    Human Development        Professional Affiliations    I am a Licensed Mental Health Practitioner Vice President of the Mesa Verde Townhouse Association 2012-Current Nebraska Juvenile Justice Association board member 2001-2006 04/2010 to Current Lincoln, NE 1994 Lincoln, NE, USA 1991 Lincoln, NE, USA       Skills    budget, case management, Excellent communication, crisis intervention, government, Materials, Mental Health, 98, OB/GYN, Pain Management, pricing, primary care, processes, Purchasing, quality assurance, relationship building, Selling, Sales, Wound Care   "
FITNESS,"         ADVENTURE RUN COORDINATOR           Career Focus    I am a fitness enthusiast and enjoy living a healthy and active lifestyle. ¬†I currently oversee and coordinate many aspects of events in the running community which has made me efficient, a quick problem solver and very attentive to a customers needs or concerns. ¬†      Core Qualifications          Time Efficient  Encouraging¬†  Organized  Active¬†      Self-Motivated  Energetic  Hard worker  Goal Oriented            Education and Training      Bachelor of Arts   :   Psychology Sociology  ,   May 2013    Arizona State University   Ôºç   City  ,   State  ,   United States    GPA:   GPA: 2.3 GPA: 3.0    2.3 GPA: 3.0 Minor-Sociology¬†        Interests    Being active in the community. ¬†Setting fitness and running oriented goals and achieving them. ¬†I signed up for a full 140.6 Ironman in Arizona in 2014 and successfully completed it in November 2015. ¬†I enjoy running long distances, cycling, hiking, swimming and anything outdoors or that involves being active. ¬†I also enjoy helping others through charity projects, events and fundraising.¬†      Skills     Have experience working on multiple different POS systems, Microsoft, Excel and other organization sites used for scheduling. ¬†Also, very experienced with G-Drive and all its applications. ¬† I am a quick and efficient problem solver when hit with an issue whether it being working under a short time frame or scheduling and unexpected issues that arise. ¬†  Managing and communicating with others, not only staff members with information but also leading a team on a regular basis. ¬†  High and motivating energy when working with others but able to adjust is to an appropriate level.        Accomplishments     Finishing Ironman Arizona (140.6 Miles)- Not work related but trained roughly 20 hours a week while upholding great performance at work. It required excellent time management skills, relentless drive and motivation from within.  Adventure Run Coordinator-Hosted free community monthly runs ranging from 250 to 550 (two different locations), motivated them and marketed the event to increase by 12% over two years with 30% of the participants being brand new. Also, managed and communicated with staff and volunteers details and tasks throughout event.  Girls on the Run Coach Fall/Spring of 2013- Leading and teaching young girls life skills through running (30 girls at age of 9-11)  Team in Training Captain Spring 2012- Motivating other runners and walkers on the team as they trained and reached their goal of running a marathon, via in person, email and while out running. (12 participants)       Work Experience      Adventure Run Coordinator    January 2014   to   Current     Company Name   Ôºç   City  ,   State        Adventure Run is a free monthly fun run
produced and owned by Road Runner Sports.¬†
I am the coordinator for two of them, (the two available in
Arizona).¬† The duties and commitments are
at large variety.¬† As a representative
and coordinator for the program, I am in charge of permitting for the event and
charity beer garden, some levels of sponsorship and vendors.¬† Securing local vendors and sponsors as well
as locations for post run celebrations.¬†
Along with these responsibilities, I am in charge of setup and tear
down.¬† I am on the mic during the event
of about 500 people, manage up to 25 volunteers at a time during the event and
effectively schedule them, and communicate details and important facts with the
staff.¬† Other additional responsibilities
are promoting the event to the surrounding running and fitness community.¬† I am required to be time efficient, extremely
organized and prepped along with the ability to be flexible and overcome
unexpected obstacles such as weather changes, cancellations, people running late
and being short staffed all while remaining calm and high energetic.¬†¬†          Grassroots Marketing Representative    May 2013   to   Current     Company Name   Ôºç   City  ,   State     As a Grassroots Marketing Representative I have
a mixture of duties and responsibilities.¬†
I am the community outlet for both Arizona stores and am in charge of booking
group runs, clinics for local teams and packet pick ups for races.¬† I reach out to local gyms and community
vendors, charity partners that could have potential partnerships with Road
Runner Sports and figure out the best fit for both parties.¬† I also am in charge of managing my own
schedule and both Arizona's stores event calendars as well as a budget for the
store's events.¬†¬†          Cash Wrap    October 2011   to   May 2013     Company Name   Ôºç   City  ,   State     Help customers, new runners and old, find the
best items to fit their needs.¬† Also,
make recommendations and answer any questions in regards to the customer's
running.¬† Multitask while checking
customers out, answering phone questions and in person.

¬†          Operations    January 2011   to   September 2012     Company Name   Ôºç   City  ,   State     Greet and check all members of gym in after
opening up the facility alone.¬† I also
answer all incoming calls and either help assist with their concerns and
questions or direct them to another associate.¬†
I sign in and ring up guests, make appointments for a variety of
services and cancel, and renew memberships.¬†
This requires me to be very successful at multitasking and a
leader.¬† I must always be on time and
have a positive upbeat attitude and always am required to think of the customer
first.¬† As it being a company that
portrays healthy lifestyles, as an employee of the company are preferred to
maintain one as well through physical activity at the facility, thus I am
knowledgeable and passionate about it as well.¬†
As well as work 8 hours a week in the childcare with children from the
age of 3 months to 12 years old.          Front Desk Fitness Attendant    April 2006   to   January 2011     Company Name   Ôºç   City  ,   State     During
the Summer Kid's Camp I work as an Advisor where I plan daily team and
individual activities, help with lunch process and swim sessions, oversee the
children's participation and interact with them.¬†

As
a Sports Club team member, I make promotional calls for the member sales
department, monitor nursery, and monitor pool.¬†
In July, I work the DSL Swim Championships where I am required to
support facility needs for each team; direct spectators to appropriate areas,
maintain a clean, safe event site, and answer general questions.¬† Working with people one-on-one and the
general public is second nature in this environment as I consistently address
different questions and problems regularly.

As
an attendant, I work the front desk of the fitness center and monitor member's
use of gym.¬† Other duties include:¬† Keeping equipment and fitness/ weight room,
and towels clean and orderly, assist members with other questions that are
frequently asked; make smoothies, work snack bar, conduct sales in sports
shop.¬†¬†         "
FITNESS,"         OWNER/OPERATOR       Summary     Business development expert and top sales performer with 12+ years experience in Texas, California, and Oklahoma markets. Comfortable with new ideas, innovative products and start-up environments. Equipped with excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success.       Highlights          National account management  Analytical problem solver  Excellent sales techniques  New product delivery  Adept multi-tasker      Top-ranked sales executive  New program and promotion implementation  Consultative sales techniques  Strong lead development skills            Accomplishments      Surpassed all sales goals by 25+% in three regions.  Developed highly effective sales training strategies.  Established new company-wide policies and procedures, which resulted in increased revenue sales.  Increased year-over-year sales by 10+% in every position held.  Prepared complex financial statements, and interim/annual reports for retail and service businesses.   Created strategies to develop and expand existing customer sales, resulting in 66% increase in annual sales.        Experience     06/2011   to   Current     Owner/Operator    Company Name   Ôºç   City  ,   State      Developed new customer base and generated new accounts by implementing effective networking and content marketing strategies.  Managed budget forecasting, goal setting and performance reporting for all accounts.  Cold and warm called 100 new and existing accounts per day.  Planned, organized and oversaw daily activities of multiple production crews.          11/2009   to   05/2011     General Manager    Company Name   Ôºç   City  ,   State      Implemented business-building and relationship-building expectations with uniquely assigned accounts and customers.  Led sales calls with team members to establish sales and customer retention goals.  Hired and trained all sales staff for new store location.  Generated monthly and annual sales reports.  Created and directed sales team training and development programs.         10/2008   to   10/2009     Vice President of Sales    Company Name   Ôºç   City  ,   State      Accountable for all company-wide sales including overall customer satisfaction.  Created and directed sales team training and development programs..  Monitored customer preferences to determine focus of sales efforts.  Determined merchandise price schedules and discount rates.  Developed and directed strategy for launch of new product.  Increased membership base by 30%.         12/2006   to   10/2008     Vice President of Sales & Operations    Company Name   Ôºç   City  ,   State      Accountable for sales and retention  including overall customer satisfaction.  Strengthened company's business by leading implementation of new product line and sales strategies.  Delivered performance updates, quarterly business reviews and planning meetings.  Planned strategic brand-building events to expand the product portfolio.  Identified, coordinated and participated in client relationship-building activities and meetings.  Increased sales production 50% and reduced attrition rate by 8%.         12/2003   to   11/2006     Area Manager    Company Name   Ôºç   City  ,   State      Defined strategy and business plan for multiple locations.  Directed strategic initiatives to achieve company goals.  Increased profits by developing, initiating, and managing payroll, profits and losses, customer service, and sales for multiple locations.  Developed and managed annual operating budgets.  Mentored, coached and trained managers, department heads, and team members.  Identified inefficiencies and made recommendations for process improvements.          10/2001   to   12/2003     General Manager    Company Name   Ôºç   City  ,   State      Consistently met and exceeded department expectations for productivity and accuracy levels.  Recorded training sessions and maintained package rates for each client.  Guided clients in safe exercise, taking into account individualized physical limitations.  Participated in club promotions to recruit new members and increase club sales.  Attained facility targets, including revenue goals and member retention rates.         01/1999   to   02/2001     Surgical Technician II    Company Name   Ôºç   City  ,   State      Gathered supplies and equipment needed for surgical procedure, scrubs, gowns, gloves.  Set up sterile table with instruments, supplies, equipment, and medications/solutions needed for procedure.  Performed appropriate counts with surgical team prior to the operation and before incision is closed.  Draping of sterile field, passing instruments, etc., to surgeon during procedure while maintaining highest standard of sterile technique during procedure.  Member Level I Trauma Team.  Orthopedic Department Head.          Education          Bachelors Degree  :   Biology    University of Texas   Ôºç   City  ,   State       Minor in Sports Medicine.             Associate of Applied Science  :   Surgical Technology / Emergency Medicine    Academy of Health Sciences   Ôºç   City  ,   State       Surgical Technician Certificate  EMT Certificate  Medical Specialist Certificate  Coursework in Health Science and Nursing  Health Management coursework         Certifications     Apex Fitness Systems, California   dotFIT Systems, California   National Academy of Sports Medicine, California  International Physical Fitness Association, Florida  Surgical Technologist  Medical Technologist  National Registry of Emergency Medical Technicians (EMT-B), Texas        Skills     Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Cold Calling, Computer Proficient, Creative Problem Solving, Customer Needs Assessment, Customer Satisfaction, Customer Service, Expense Control, Internal Auditing, Lead Development, Marketing, Multi-Task Management, Product Development, Project Management, Reporting, Sales, Territory Sales Experience, Payroll    "
FITNESS,"         VETERINARY ASSISTANT       Summary    To obtain a job within my chosen field that will challenge me and allow me to
use my education, skills and past experiences in a way that is mutually
beneficial to both myself and my employer for future growth and advancement.      Skills          Patient assessment  Blood draws  Fecal sample analysis  Instrument packing  Surgical set-up and assisting  Anesthetic nursing  Blood smears  Swine teeth clipping  Swine tail docking  Radiology  Surgical prep  Digital X-ray  Film X-ray  Ultrasound      Vaccination set-up and administration  Post-surgical care  Wound care  Swine ear notching  Ovine and caprine ear tagging  Parasite identification  Small and large animal restraining  Animal CPCR  Administer microchip  Dentistry  Refractometer reading  Compound microscope  Centrifuge  Anesthetic machine¬†            Experience     09/2015   to   Current     Veterinary Assistant     Company Name   Ôºç   City  ,   State     Spay and neuter clinic. Also provides vaccinations, heart worm prevention, microchipping, heart worm testing, flea and tick prevention, Leukemia/FIV testing, deworming. My responsibilities include assisting the doctor in surgery, answering phones, checking in patients, checking out patients, scheduling appointments, prepping animals for surgery, anesthesia monitoring, packing instruments, cleaning kennels, post-surgical care, administering vaccines and microchips, IV catheter placement, intubating dogs and cats, client education        02/2000   to   02/2005     Trainer/Waitress/Bartender/Shift leader    Company Name   Ôºç   City  ,   State      Popular family restaurant chain that serves a variety of food, drink and alcoholic
  beverages.  As a trainer, I was given the opportunity to help open new stores all across the United
  States.  I was also one of the few that was able to teach classrooms to new employees
  and provide training during their training period.         02/1999   to   02/2000     Receptionist    Company Name   Ôºç   City  ,   State      Full service fitness center
    Front desk receptionist
    Greet clients  Answer phone.          Education     2017     Associate of Applied Science  :   Veterinary Technology    Oklahoma State University-OKC   Ôºç   City  ,   State  ,   USA     American Veterinary Medical Association (AVMA) accredited program  GPA: 3.64        1996     High School Diploma  :   General studies     Coweta High School    Ôºç   City  ,   State  ,   USA            Selected Training and Certifications      Anatomy and Physiology I and II  Lab Techniques I and II  Clinic Management¬†  Breeds, Restraint and First Aid  Veterinary Terminology  Radiology  Pharmacology  Clinics and Nursing  Advanced Clinics and Nursing  Animal Pathology  Animal Reproduction and Nutrition  Wild Zoo Lab Animal Care    Certification Received:¬† Registered Veterinary Technician; VTSE passed on August 8, 2017, VTNE passed on August 14, 2017       Activities and Honors      Member of VTSA  Member of the International Honor Society-Phi Theta Kappa  Shine award recipient-Completed over 100 hours of community volunteer service during my time at OSU-OKC     "
FITNESS,"         CUSTOMER CARE REPRESENTATIVE         Professional Summary          Skills        Account reconciliation Exceptional organization  Billing and collections expert Invoice and payment transactions          Work History      Customer Care Representative  ,     06/2013
                            to   08/2014     Company Name   ‚Äì   City  ,
                          State      Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment Addressed and resolved customer product complaints empathetically and professionally Defused volatile customer situations calmly and courteously Gathered and verified all required customer information for tracking purposes Referred unresolved customer grievances to designated departments for further investigation Met or exceeded service and quality standards every review period Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing a wide variety of customer service and administrative tasks Mastery of customer service management systems and databases Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills Addressed customer service inquiries in a timely and accurate fashion, providing appropriate information while maintaining precise records and a high standard of customer service Managed quality communication, customer support and product representation for each customer Ran reports and supplied data to fulfill customer report requirements Built customer loyalty by resolving complaints, expediting orders, and locating out-of-stock or discontinued items Recommended, selected and helped locate merchandise based on customer needs and desires Communicated all merchandise needs or issues to appropriate departments and supervisors Maintained up-to-date knowledge of company policies regarding service requests, product issues, returns and exchanges, and replacement policies Promptly responded to inquiries from members, staff, and customers via phone, e-mail and fax Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Developed effective relationships with other departments, including sales, quality assurance, and service, through clear communication Used humor, a positive attitude, and high standards to encourage and assist customers Participated in extensive classroom and online training seminars Promoted a positive work atmosphere by behaving and communicating in a manner that supported both staff and customers Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills.         Club Manager  ,     06/2011
                            to   03/2013     Company Name   ‚Äì   City  ,
                          State      Contributed to the overall success of the franchise through facility tours for potential new members, explaining promotions, and handling customer concerns and issues Recruited, trained, and supervised staff of 12-15 Coordinated daily operations, addressed and resolved customer complaints Overall accountability for sales and cash management through completion of balance sheets and daily deposit reports Performed daily balancing of transactions: cash and credit deposits; balanced ledger accounts to determine customer growth Surpassed revenue goals in four consecutive quarters Verified new memberships, cancellations, and electronic fund transactions Explained membership contracts while signing new members up and working towards upgrading membership agreements Performed weekly inventory responsibilities in order to process supply orders of merchandise, cleaning, and office supplies Maintained facility and equipment for member base of over 8,000 people Maintained a high level of customer service in a professional manner.         Customer Service Team Lead  ,     10/2007
                            to   06/2010     Company Name   ‚Äì   City  ,
                          State      Assisted customers with account inquiries including questions, concerns, or other issues Collected past due debts on delinquent accounts Set up new customer accounts, including explaining, selling, and bundling services, while entering customer information and scheduling product installation Relayed specific account information to each customer in a courteous and professional manner while maintaining account security and confidentiality Worked to retain customers looking to disconnect or downgrade services Identified staff vacancies and recruited, interviewed and selected qualified applicants to increase employee base to meet ever-changing staffing needs Managed and monitored the daily activities of an average of 18 customer service representatives Routinely prepared evaluations to identify problems and areas for improvement Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase employee and customer satisfaction Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department Generated employee tracking reports each week with regard to hours and benefits Formulated and enforced company policies, procedures and quality assurance measures while training staff on how to improve customer interactions Addressed inquiries from management regarding new-hire activity and ongoing employee relation issues Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met Defused volatile customer situations calmly and courteously Mastery of customer service management systems and databases Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment Resolved service, pricing and technical problems for customers by asking clear and specific questions Prepared reports and communication for senior management and clients Managed high call volume with tact and professionalism Initiated operations improvements to improve overall call center productivity Provided incentive to increase productivity by offering employees awards for best customer service Oversaw call center employees to ensure customer satisfaction goals were consistently met Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates Acted professionally and patiently when addressing negative customer feedback Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly Developed all process controls and metrics for daily management of the Call Center Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information Greeted customers entering the store to ascertain what each customer wanted or needed Described product to customers and accurately explained details and care of merchandise Earned management trust by serving as key holder, responsibly opening and closing store Politely assisted customers in person and via telephone Communicated with vendors regarding back order availability, future inventory and special orders Successfully acquired an average of [number ] new customers per month, generating a [number]% growth in revenue Provided an elevated customer experience to generate a loyal clientele Implemented marketing strategies which resulted in [number]% growth of customer base Recommended, selected and helped locate and obtain out-of-stock product based on customer requests Answered product questions with up-to-date knowledge of sales and store promotions Effectively communicated with and supported sales, marketing and administrative teams on a daily basis Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation Handled daily heavy flow of paperwork and cooperated with Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Recipient of multiple positive reviews acknowledging dedication to excellent customer service Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.         Education      Associate of Applied Business Administration  :   Human Resources, Management Studies, Payroll Records, Accounting, and Business Law  ,
                          6 2007     Trumbull Business College   -   City  ,
                              State    Human Resources, Management Studies, Payroll Records, Accounting, and Business Law       Skills    account management, administrative, balance sheets, benefits, Call Center, cash management, closing, contracts, credit, clientele, clients, customer satisfaction, excellent customer service, Customer Service, customer support, databases, e-mail, senior management, fashion, fast, fax, inventory, leadership skills, ledger, managing, marketing strategies, marketing, office, window, payroll, performance reviews, policies, pricing, process improvement, processes, quality, quality assurance, selling, sales, scheduling, seminars, staffing, telephone, phone, upgrading   "
FITNESS,"         SALES ASSOCIATE           Professional Summary    Jack of all trades who enjoys daily challenges and seeks opportunity to learn and improve skills Skills & Abilities Management Punctual, possessing outstanding time management skills Thorough understanding of fundamental retail store operations Sales Regularly assisted customers in locating and selecting products in a professional manner Thorough understanding of fundamental retail store operations Communication Has taken multiple professionalism and communications courses Possesses the ability to calmly speak with angry or dissatisfied customers with dignity and respect Critical thinker with exceptional problem solving abilities Leadership Has received years of quality leadership and learned the best techniques to lead and supervise from the best (and worst)leaders Experience general labor/apprentice | obx fire tech | nov2014-dec2014 Listen to customer complaint about fire truck Simulate operating conditions that caused the complaint to recreate the complaint issue Diagnose actual problems and use hand or power tools to alleviate issues Maintain good customer relations Leave work area and trucks in as clean or cleaner conditions than found grill closer | mcdonalds | sep2014-nov2014 Use provided equipment to cook meat Prepare sandwiches as ordered Maintain cleanliness of work area Close and clean area as the store closed general labor | southern scapes landscaping | jun2014-aug2014 Operate hand and power tools in accordance with job requirements Dig and plumb irrigation lines for various irrigation needs as per plans Drive to and from jobsite with or without 8 ton trailer with bobcat and/or excavator Read and interpret plans Lay sod, plant, and irrigate various plants in accordance with job plans general labor | soundside recycling | mar2014-may2014 Assist in sorting recyclable metals by type, and sort out trash from recyclables Maintain clean working areas meat slicer/morning prep. | firehouse subs | dec2013-jan2014 Assist franchisee in preparing the store for opening Slice,  weigh, and prepare meat as per SOP Assist in assembly and preparation of finished product and present to customer upon completion Assist in maintaining store cleanliness Head of training | KKG safety investigations | oct2013-nov2013 Responsible for individual training, supervision, and development of 4 operators Responsible for ensuring that standards are met to provide the company with disciplined, physically and morally fit operators, competent in core tasks Participate in all fieldwork sales associate | 7eleven | sep2013 Operate cash register         Experience      sales associate    April 2009   to   July 2009     Company Name          Reference invoice to ensure delivery of all products ordered by manager and mark any discrepancies on invoice Maintain cleanliness of store Stock products in flex-space shelving Prepare store for first shift associates receiving associate | walmart | jul2013-sep2013 Assist in unloading one or more trucks ranging in size from 1200-1800 pieces per truck Palletize freight by department Maintain accountability of ammunition, age restricted products, and electronics merchandise valued over $100 Distribute pallets to respective departments by 2200 for night shift to stock Assist night shift in stocking if time permitted Make plastic and cardboard bales if needed Maintain cleanliness and orderliness of backroom garden center sales associate | walmart | may2013-jul2013 Stock shelves as needed, depending on backstock Operate cash register Maintain health of plants Assemble grills and patio furniture as needed for display Assist customers in locating and selecting products overnight maintenance | walmart | mar2013-may2013 Conduct initial sweep of store with 2-3 other maintenance associates Clean bathrooms Use scrubbing machine to scrub floors, fix any problems encountered Use propane powered buffer to buff floor once dry after scrubbing Strip old floor wax and apply new wax as needed Maintain general cleanliness of store infantryman | u.s.  army | mar2009-oct2012 Operate and maintain weapons, such as rifles, machine guns, and hand grenades Operate and maintain field communications equipment Maintain accountability and positive control of $100,000.00 worth of equipment, weapons, ammunition, etc.  Participate in basic reconnaissance operations Locate, construct, and camouflage infantry positions and equipment Assess need for and direct supporting fire Maintain cleanliness of facility Assist in conducting programs Operate cash register Sell and fill out contracts by hand Maintain accountability of accessories (ping-pong paddles, tennis rackets, etc.) by means of sign out/in sheet.          cashier    August 2007   to   October 2007             Take orders    January 2006   to   May 2009       Prepare food Operate cash register Deliver food to customer Wash dishes Cook food student | currituck county high school auto shop | aug Obtain working knowledge of automotive electronics, brakes, and fluid systems and tire removal, balancing, rotation, etc.  in a classroom setting and apply in a hands on setting Troubleshoot vehicle problems by using on board diagnostics (OBDII) port and diagnostic scan tool Locate and follow repair instructions based on diagnostic trouble code (DTC) on www.shopkey5.com Use various hand tools as needed to repair vehicle issues Maintain record and cost of service on work order sheets Use hydraulic lifts or jacks, jack stands and creepers as needed Maintain accountability and functionality of tools.          Skills    army, automotive, basic, cash register, com, contracts, delivery, electronics, hand tools, mark, weapons, oct, receiving, sales, Troubleshoot      Education      high school diploma   :     2009            high school   :   Automotive Skills General Education      Automotive Skills General Education Career Management Class       "
FITNESS,"         CUSTOMER CARE REPRESENTATIVE       Professional Summary    Expert communicator with strong conflict resolution skills. Extensive background in customer service, recruitment and retention, mediation and records management. Demonstrated ability to promote a team-oriented and open-door environment that is conducive to a successful staff.      Skills                    Work History      Company Name    Customer Care Representative   |   City  ,   State   |   June 2013   -   August 2014     Addressed customer service inquiries in a timely and accurate fashion, providing appropriate information while maintaining precise records and a high standard of customer service Built customer loyalty by resolving complaints, expediting orders, and locating out-of-stock or discontinued items Recommended, selected and helped locate merchandise based on customer needs and desires Communicated all merchandise needs or issues to appropriate departments and supervisors Maintained up-to-date knowledge of company policies regarding service requests, product issues, returns and exchanges, and replacement policies Promptly responded to inquiries from members, staff, and customers via phone, e-mail and fax Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing a wide variety of customer service and administrative tasks Developed effective relationships with other departments, including sales, quality assurance, and service Used humor, a positive attitude, and high standards to encourage and assist customers Participated in extensive classroom and online training seminars Promoted a positive work atmosphere by behaving and communicating in a manner that supported both staff and customers Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills.         Company Name    Club Manager   |   City  ,   State   |   June 2011   -   March 2013     Contributed to the overall success of the franchise by coordinating daily operations and staff meetings, addressing and resolving customer complaints Responsible for recruiting, orienting, training and supervising staff of 12-15 Improved staff turnover through implementation of standard orientation and training, professional development, and coaching Oversight of all aspects of staff performance: annual evaluations, progressive discipline, mediation of staff disputes and grievance procedures and terminations Fostered an open-door environment conducive to positive dialogue across the organization Handled weekly employee scheduling: revised and adapted schedule as regulated by the Home Office Electronically submitted employee hours into Kronos Payroll System after ensuring time punches were correct Page 2, Wilson Researched employee issues with regards to payroll and benefit questions by contacting appropriate departments and through review of company handbook and policies Revised and adapted weekly schedule to follow hours as regulated by the Home Office Created / prepared paperwork for all new hires, tracked attendance, recorded personal and vacation time Performed daily balancing of transactions: cash and credit deposits; balanced ledger accounts to determine customer growth Provided high level of customer service, performing facility tours for potential members, signing up members and explaining contracts Surpassed revenue goals in four consecutive quarters Performed weekly inventory ordering merchandise, cleaning, and office supplies weekly Maintained facility and equipment for over 8,000 members.         Human Resources Generalist   |   City  ,   State   |   October 2007   -   June 2010     Identified staff vacancies and recruited, interviewed and selected qualified applicants to increase employee base to meet ever-changing staffing needs for busy call center Actively recruited potential employees by developing job postings and descriptions to attract a targeted talent pool within the market wage range Created social media initiatives and ads, organized employment fairs, and tracked results Processed background checks, verified references and coordinated drug screenings Processed new hire information, transfers, promotions and terminations using PeopleSoft HR Management Systems Software Explained HR policies and procedures to new hires Generated employee tracking reports each week with regard to hours and benefits Assisted with inbound and outbound calls regarding all HR inquiries Resolved personnel issues regarding HR matters needing clarification, submissions and corrections Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues Reviewed federal and state laws to confirm and enforce company compliance Managed over 500 personnel files according to policy and federal and state laws and regulations Scanned confidential documents into electronic filing system, categorizing documents for retrieval and review Audited employee files: updating incomplete or missing paperwork to be in compliance with company policy and federal and state laws Actively participated in training to enhance workplace performance for all levels of staffing.         Education      Associate of Applied Business Administration    Human Resources, Management Studies, Payroll Records and Accounting, and Business Law    Trumbull Business College    City  ,   State   |   6 2007   Human Resources, Management Studies, Payroll Records and Accounting, and Business Law       Skills    administrative, ads, benefits, call center, coaching, contracts, credit, customer service, e-mail, fashion, fax, filing, Home Office, HR, inventory, Kronos, leadership skills, ledger, managing, market, mediation, meetings, office, Payroll, PeopleSoft, personnel, policies, processes, quality assurance, recruiting, sales, scheduling, seminars, staffing, supervising, phone   "
FITNESS,"         CHILD CENTER ASST DEPT HEAD       Summary     To obtain a position as a personable Executive Assistant who capably maintains open lines of communication among senior executives, board members, shareholders, middle management and administrative staff.       Highlights          Results-oriented  Time management  Dedicated team player  Proper phone etiquette        Meeting planning  Schedule management  Strong problem solver  Professional and mature            Accomplishments     Increased office organization by developing more efficient filing system and customer database protocol. I Coordinated all department functions for team of  30+ employees.       Experience      Child Center Asst dept head   05/2009   to   Current     Company Name   City  ,   State       Kids Activities Assistant Department Head Assist in managing the operational, financial, and budgetary responsibility for the Kids Activity programming and Child Center area.  Market, promote, and sell Kids Activities programs throughout the club and in the community to increase participation in all our different children programs.  Plan program curriculum, prepares program schedules, and registers participants Articulate extensive knowledge of Life Time Fitness programs, products, services, policies, and procedures I provide outstanding customer service by developing positive relationships with members everyday.          Early Childhood Assistant Teacher   05/2009   to   09/2009     Company Name   City  ,   State       Assist in planning and implementing the daily program under the direction of the Lead Teacher, which included lesson plans using NAEYC's developmentally appropriate Practices.  Assist in planning and preparing the learning environment, setting up interest centers, and preparing needed materials and supplies.  Supervise the classroom when the Lead Teacher is out of the room.  Worked closely with the site director, family care workers, classroom teaching team and other specialists.          Child Center Department Head   03/2007   to   04/2008     Company Name   City  ,   State       to supervise and promote activities designed to enhance the healthy emotional, social, intellectual, and physical development of children enrolled at the Center Help to maintain a neat and organized classroom.  Oversees daily operations, managing a team of 32 employees    Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.  Responsibilities including administrative, recruiting , personnel issues, policies and procedures, and payroll.  Implement curriculum plans.  Maintain ongoing communication with parents regarding children's activities, behavior, and development, and responded to all parents concerns as they arise.  Maintain records and reports on each child that comes to the Child Center.          Child Center Assistant Department Head   05/2005   to   03/2007     Company Name   City  ,   State       Assist the Department Head with the overall direction, coordination and management of the Child Center.  Assist with ensuring continuous professional growth and development of Child Center staff.  Assist with recruiting and interviewing and employee paperwork for the Child Center.  Engage children in interactive educational activities that include story telling, organized arts & crafts, singing, and games.          Member Activities Assistant Department head/ Fitness Instructor   11/2003   to   05/2005     Company Name   City  ,   State       Received and screened a high volume of internal and external communications, including email and mail.  Exhibit outstanding customer service by developing positive relationships with members and children.  Articulate extensive knowledge of Life Time Fitness programs, products, services, policies, and procedures Assist with training team members through shadowing instructors, orientation, direction, and feedback.  Assist with planning program and activity curriculum, prepare program schedules, and register participants.  Also taught teen and children fitness boot camp.  2 Make hiring, promotion, disciplinary and termination recommendations to the Department Head.          Early Childhood Associate Teacher/School Age Lead Teacher   06/1998   to   04/2003     Company Name   City  ,   State       Assist in planning and implementing the daily program under the direction of the Lead Teacher, which included lesson plans using NAEYC's developmentally appropriate practic es.Assist in planning and preparing the learning environment, setting up interest centers, and preparing needed materials and supplies.  Supervise the classroom when the Lead Teacher is out of the room for long periods of time or absent.          Help Lead Teacher   04/1998   to   04/1997     Company Name   City  ,   State       to supervise and promote activities designed to enhance the healthy emotional, social, intellectual, and physical development of children enrolled at center.  Help to maintain a neat and organized classroom.  Help children establish good habits of personal hygiene; change diapers and assist with toilet training.          Education      Bachelor of Science  :   Criminal Justice   210       Kaplan University   City          Criminal Justice         Associate of Arts  :   Early chilhood   June 2002       Oakton Community College   City  ,   State        Associates Arts in Teaching Early childhood         High School Diploma     June 2000       Evanston Township HS   City  ,   State               Skills     administrative, arts, Articulate, customer service, direction, financial, hiring, managing, Marketing , ordering materials, neat, payroll, personnel, policies, programming, promotion, recruiting    "
FITNESS,"         RN/RN TEAM LEAD           Executive Profile    I am a self-motivated and patient focused nurse executive with a strong history of progressive leadership. I have worked in health care for the past 12 years and in nursing for the past 9. I have been honored to quickly and progressively build upon my experiences to assume key leadership positions. These opportunities have allowed me to lead the charge on increased facility efficiency and cost savings, while ensuring stellar quality programming with a focus on infection control, risk management, and quality improvement. Under my direction, organizational improvements in those areas have flourished while experiencing record surgical volume and implementation of new and innovative procedures. Change under pressure has been staple in my professional life, and an aspect that has quickly molded me in to a quick-witted yet careful professional; always putting the patient first, but never losing sight of strategic goals to ensure organizational success.      Skill Highlights                      Core Accomplishments      CEO Service Award, 2009  Spree Award Winner, 2011  Member of Sigma Theta Tau International - Nursing Honor Society        Professional Experience      RN/RN Team Lead    September 2010   to   Current     Company Name   Ôºç   City  ,   State    * Providing nursing leadership and ASC operations guidance to 7 facilities nation-wide including staffing metric and OR efficiency, accreditation preparation, state regulation compliance, infection control, risk management, patient safety, peer review, life safety, governing body and medical quality assurance reporting, quality assurance and performance improvement studies and benchmarking * Successfully lead initial DOH licensure for ASCs in 3 states in a tight time frame; this equated to a total of 5 successful DOH/Pharmacy surveys and 1 successful AAAHC reaccreditation for 4 separate facilities in 70 days - all deficiency free * Development of internal enterprise reporting system for remote auditing of Director of Nursing compliance to State and accreditation requirements * Successful development and implementation of an enterprise quality improvement and assessment calendar for nursing leadership at all enterprise sites; also adopted for other departments * Headlined improvements to the Risk Management and Quality Assurance programs to include streamlined enterprise wide reporting and streamlined QI/QA, life safety, and compliance infrastructure * Improved patient outcome reporting within the organization by developing a Risk Management communication process that greatly improved capture by integrating Clinic and Patient Services reporting, not previously captured in the organization * Lead the organization in successful initial and re-accreditation for AAAHC in all four sites; now pursuing preparation for 3 new facilities * Development and management of policies and procedures of all nursing and ASC processes * Development of improved staffing metrics for nursing and ASC staff to ensure optimized efficiency while ensuring staff retention * Development of additional Nursing and ASC leadership positions to create a progressive leadership ladder to accommodate enterprise growth * Facilitation of enterprise studies, benchmarking, and process improvement * Presenter on a national level at AORN, Becker's, and WASCA, on infection control, quality improvement/quality assessments, and patient satisfaction, and successful spine surgery integration in an ASC * Key member of enterprise expansion team * Member of the enterprise team for improvement, integration, and training of the EMR system * Facilitator for Formulary, and Medical Device and Instrumentation Committees * Facilitator for organization of MQAC and GB meetings at an enterprise level * Developed and facilitated a review committee for new and innovative procedures to ensure patient safety and efficient integration of new procedures and devices * Facilitated changes to the patient selection screening process to safely accommodate increased surgical and patient acuity * Management of a 2 OR ASC that saw a 50% increase in volume under my lead * Directed all nursing, surgical tech, and medical assistant staff while developing successful partnerships with Anesthesia, Surgeon, Clinic, and all other ancillary staff to ensure optimized efficiency and patient safety * Developed thorough knowledge and implementation of State regulation and reporting * Development of a functional patient safety plan and committee with a focus on infection control * Lead the team through two successful State DOH surveys * Lead numerous process and quality improvement initiatives including improved staffing metrics, patient safety protocol, staff development and education, and revised processes for MRSA surveillance * Managed all QI/QA, Risk Management, patient safety, lifesafety, infection control, and all other surgical needs necessary to maintain AAAHC and DOH compliance to ensure optimum patient outcomes * Under my lead the PA ASC became the most efficient facility in the organization (out of four facilities), with the highest revenue per case and lowest overhead cost while maintaining stellar patient satisfaction scores; nursing consistently reporting 98% or better in patient satisfaction * Staff RN in all areas of the ASC including preop, pacu, and the OR with float to diagnostics as needed * Team lead responsibilities included staff scheduling and assistance in QA/QI and patient safety initiatives * Pharmacy and radiation safety officer duties * Filled in as DON when Director was off-site * Preceptor for new nursing staff * EMR super user        CVICU RN w/Med-Surg ICU Float    August 2006   to   December 2008     Company Name   Ôºç   City  ,   State    * High acuity step down unit with 1:2 nurse to patient ratio * Post-surgical transplant patients directly from PACU * Post-surgical cancer reconstruction patients directly from PACU * MI, post-cath, chest pain, arrhythmia management, AAA repair, GI bleed, and stroke * Medication drips for blood pressure titration, insulin drips, heparin, angina, alcohol/drug withdrawal * Respiratory distress patients up to ventilation, acute pneumonia, COPD * Lumbar drains, fresh neuro-surgery, fresh GI surgery * Code team participation * Central line use and care * Arterial line, CVP, ICP monitoring and line care * Cardiovascular intensive care interventions * Ventilation and trach care * Treatment for acute MI * Post-surgical cardiovascular care including bypass, cath, and other intensive cardiac care patients * Conscious sedation, insulin, blood pressure, and various other medication drips        Aquatic & Fitness Director    March 2003   to   August 2004     Company Name   Ôºç   City  ,   State      Managed and facilitated over 38 fitness and aquatic programs and 28 direct reports * Assisted in the development of a proposal for medically-based wellness that aided in a partnership with a local hospital, funding a 1.8 million dollar expansion * Head swim coach for the Rapids Swim Team * First Aid/CPR & Lifeguard Instructor          Exercise Physiologist    August 2002   to   March 2003     Company Name   Ôºç   City  ,   State    * Developed, implemented and progressed cardiac rehab exercise programs and care * Assisted in cardiac rehabilitation education * Developed and implemented a personal training program * Assisted in corporate wellness programming and health fairs        Education      Master of Science   :   Nursing/Master of Business Administration      University of Phoenix          Academic Achievement Master of Science in Nursing/Master of Business Administration- Healthcare University of Phoenix        Bachelor of Science   :   Nursing      Valparaiso University          Bachelor of Science in Nursing Valparaiso University        Bachelor of Science   :   Exercise Science      Ball State University          Bachelor of Science in Exercise Science Ball State University Certifications/Awards/Memberships ‚ñ™ RN licenses in AZ, PA, FL, MO ‚ñ™ Licensed Healthcare Risk Manager ‚ñ™ BLS/ACLS ‚ñ™ CEO Service Award, 2009        Certifications    Licensed Healthcare Risk Manager RN CPR BLS ACLS      Affiliations    of the enterprise team for improvement, integration, and training of the EMR system      Skills     Asc, Qa, Emr, Pharmacy, Infection Control, Metrics, Risk Management, Satisfaction, Staffing, Trading, Training, Auditing, Instrumentation, Integration, Integrator, Medical Device, Operations, Process Improvement, Quality Assurance, Rn, Icu, Critical Care, Icp, Titration, Radiation Safety, Rn/, Scheduling, Team Lead, Cpr, Instructor, Million, Increase, Medical Assistant, Cardiac, Cardiovascular, Model-view-presenter, Mvp, Healthcare, Acls, Award    "
FITNESS,"         SENIOR IMPLEMENTATION MANAGER       Summary    Manage and coordinate all aspects of benefit plan implementation for new and existing customers. Provide focused service through initial post-sale client administration while fostering strong, long-term partnerships with customers and all key stakeholders including sales/service, consultants and other internal business units. Committed to promoting on-going enhancements for program installation.      Qualifications           Conflict resolution techniques     Team management  Meticulous attention to detail  Effective verbal and written communication skills  Embrace and promote change  Committed to continuous learning      Creative and innovative¬†  Project Management  Strong interpersonal communication skills  Highly organized  Trainer and mentor to new staff            Accomplishments      Part of combined effort that helped team exceed key performance metric goals for New England Territory.  Part of combined team effort that exceeded performance threshold for turn around times resulting in monetary incentives.  Promoted to Senior Implementation Manager  Nominated for Aetna Way Silver Award        Experience      Senior Implementation Manager   07/2016   to   Current     Company Name   City  ,   State       Mediate and coordinate
          resolution of all project deliverables and implementation related issues to guarantee customer
          expectations are met and exceeded.  Develop and execute implementation strategy consistent with customer expectations; Ensure
          strategy is administered in accordance with all performance guarantee arrangements.  Assist with the selection of implementation staff and the development of training activities;
          Mentor to new staff.  Identify gaps and recommend enhancements related to new and/or existing services and
          workflows based on a broad view of the organization; contribute to development of new or
          updated implementation tools, resources, and materials                    Implementation Manager   04/2006   to   07/2016     Company Name   City  ,   State       Effectively managed implementation team dynamics and provided direction/coaching to fellow team members ensuring success of the overall implementation process; engaged team members to follow-through on their responsibilities and tasks.¬†  Maintained a high level of organization with strong attention to detail and accuracy while prioritizing a large caseload to achieve Key Performance Metrics of 98.89% quality with 99% turnaround; consistently received positive feedback from sales partners, coworkers and internal constituents.  Collaborated and developed complex account structures based on customers' objectives and Aetna's systems, administration and reporting requirements.  Successfully helped implement Mental Health Parity and Health Care Reform benefit changes to ensure Aetna remains compliant. Nominated for the Aetna Way Silver Award for my devoted assistance.          Implementation Specialist   02/2004   to   04/2006     Company Name   City  ,   State       Precisely installed medical, dental and pharmacy benefits for mid-size, large and specialty accounts into Aetna systems applying state and federal legislation.  Extensive knowledge of Aetna systems and tools¬†  Successfully met quality through strong attention to detail achieving 99.49% accuracy.  Efficiently resolved problems through effective communication skills and strong interpersonal
          relationships with Implementation Managers, Sales Executives, Account Managers, Drafters and
          Underwriters.  Monitored reports on a daily basis to manage a large and complex caseload.  Consistently met
          targeted deadlines attaining 99.76% precision.          Student Teacher   02/2004   to   05/2004     Company Name   City  ,   State       Designed and implemented lesson plans.  Organized St.Jude Math-a-thon event with
          students.  Successfully applied¬†Responsive Classroom technique to ease switch from teacher to myself          Intern   09/2003   to   06/2004     Company Name   City  ,   State       Implemented lesson plans for grades k-5 in various schools and classrooms.  Taught classes in art, music, and gym.          OTHER          Fitness Consultant   09/2000   to   11/2004     Company Name   City  ,   State       Supervised front desk and childcare staff to establish productive workflow.  Trained new employees for effective transitioning of old and new hires.  Promoted to fitness consultant after 1 year of front desk and childcare work.          Education      Connecticut Initial Educator Elementary Certification, K-6, June 2004      Sacred Heart University   City  ,   State               Master of Arts  :   Teaching   July 2004           GPA: 4.0        Bachelor of Science  :   Psychology   May 2003            GPA: 3.9 Summa Cum Laude, Psi Chi, Delta Epsilon Sigma          Languages    Fluent in conversational Italian      Skills    Computer proficient, Salesforce.com, advanced interpersonal communication skills, teacher and mentor, project management, adaptable and flexible, responsive, analytical, conflict resolution   "
FITNESS,"         PROGRAM MANAGER           Professional Summary    ¬†Program Managers working in a withdrawal management¬†facilities responsible for supervising and coordinating staff. Duties performed¬†include recruiting new employees, assigning tasks, scheduling shifts, training staff, improving patient care standards, and developing strategies for increasing productivity.¬† I have integrity and a passion for performance. I am confident that my strong professional background as a Program Manager as well as a Senior Detoxification Nurse with Metropolitan Development Council would make me an asset to your University. In addition to my experience, I possess effective communication, Customer Service skills, and I excel within a highly competitive environment with the skill sets of a Project Manager necessary to get the job done independently and/or as a team. I have more than 14 years of professional experience in Detox and Rehabilitation client services, business excellence, Customer care, Corporate Administration and process/change improvements.  I have excellent interpersonal and team-building skills. I have the ability to manage supply and chain budgets, medical records, employee performance evaluation, staff recruitment, and retention and quality improvement. I am a Program Manager/Lead clinical nurse who consults and collaborates with other health care professionals to coordinate the management of patient care and the daily function of a 16 bed detoxification center and 12 bed sobering center.  I am successful at communicating with all levels of management to ensure project and organizational goals are achieved. And my Career in the US Army as a Squad leader gives me the Leadership skills to head any project from beginning to completion.      Licenses    Licensed Practical Nurse      Skill Highlights          Management    Committed to compliance reporting    Budgeting expertise  Successful treatment of  Drug and Alcohol addiction patients    Avartar system     Familiarity with disease management programs     Trained in in- and out-patient care     Withdrawal Management  AVADE Instructor  CPR First Aid Instructor            Professional Experience      Company Name   June 2013   to   Current     Program Manager           Mange 16 bed detoxification unit and 12 bed sobering center, mange and supervise the day to day operation of both inpatient and outpatient facilities. Select,  supervise, train, develop, and evaluate staff Maintain licenses and certification for both inpatient and outpatient treatment Provide patient care, ensure safety and discharge plan Available 24/7 via cell phone for staff consult and staffing issues.          Company Name   June 2000   to   June 2013     Rehabilitation/Detox Lead Nurse           Patient care, medication administration, transcribe doctors' orders, Provide quality care to patients Attend to clients Physical and emotional needs.  Coordinate aftercare treatment; maintain accountability for medications, patients and Hospital equipment.  Coordinate duties with program director and perform duties in Program Directors absence, ensure program staffing, ensure Rehabilitation center has adequate supplies, sign purchase requisition.  Advising the Vice President of social and health services of any emergency that may arise and correction of any staff errors.  Consult with physician with any emergency health concerns.  Scheduling of  inpatient admission, community resource appointments, Constant use of office equipment.          Company Name   September 1997   to   April 2005     SSG, Squad Leader, Physical Fitness Instructor           Critical care, Cardiac nurse, Patient Care, Charting, give medication.  Counseling soldiers.          Education and Training      City University of Seattle     2012       Bachelor of Arts  :   Management    City  ,   State      GPA:   GPA: 3.3     Management         Fort Sam Houston Military Academy of Science   1998             City  ,   State      GPA:   GPA: 3.0            Accomplishments      Aid Ministry Provide medical aid during ministry service Provide eye exam to back to school student during win the neighbor Holiday Chef/Tacoma Detoxification Center Provided, prepared and served meal Other Skills Registered counselor 2010(expired) BLS instructor Certificate Non-profit Management 2013 University of Washington Master in Tae kwon do AVADE instructor Affiliations National federation of license Practical Nurses World Tae kwon do Federation American Cancer Society.        Personal Information    I am certain that I can make a significant contribution and I look forward to the opportunity to speak with you.  To further acquaint you with the specifics of my background, I am enclosing a list of specific points that I feel make me a perfect fit for WGU.
Thank you for your time and consideration,
Tonia Hess      Skills    Counseling, Critical care, clients, discharge plan, director, medication administration, office equipment, Patient Care, quality, Rehabilitation, safety, Scheduling, staffing, phone      Additional Information      I am certain that I can make a significant contribution and I look forward to the opportunity to speak with you.  To further acquaint you with the specifics of my background, I am enclosing a list of specific points that I feel make me a perfect fit for WGU.
Thank you for your time and consideration,
Tonia Hess     "
FITNESS,"         INTERIM MEMBERSHIP DIRECTOR         Professional Profile    Highly responsible and dedicated professional with a proven record of success in member
engagement and experience. Excellent manager of both large groups and small teams. Works well in groups. Volunteers own time.¬† Able to multitask
effectively and handle evolving job priorities. Superior organizational, leadership and interpersonal skills.
Successful in hiring and retaining highly motivated and member oriented employees.      Qualifications          Human resources experience  Relationship builder  Skilled motivator  Highly dependable  Microsoft word, excel, outlook proficient        Oranized  Trustworthy  Team Player  Volunteer  Works well under pressure  Energetic personality               Relevant Experience     Process Improvement   Updated and created new departmental procedures.   Assessed organizational training needs.        Experience      Company Name    City  ,   State    Interim Membership Director    02/2016   to   Current       Oversee Welcome Desk and sales team  Work and collaborate with the
    Municipal Services Assistant with the city of Morgan Hill  Work and collaborate with the Director of Member Engagement with the YMCA  Mentor and develop Welcome Desk staff  Rebuild and establish trust and support with Welcome Desk staff  ‚ÄãTrack tours given and tours closed   Assess and apply financial aid to members  Interact and engage with members  ‚Äã          Company Name    City  ,   State    Health and Wellness Director   05/2015   to   Current       Oversee 65 direct reports and the day to day operations in the fitness center and group fitness program.¬†
   Actively participate and co-chair the Health and Wellness cabinet with all 11 branches of the Silicon Valley YMCA association   Prepare weekly¬† sub schedule and quarterly schedule changes¬† for group fitness    Track and maintain wellness coaches, group fitness instructors and personal trainers hours in ADP  Oversee Health and Wellness Coordinator job duties¬†  Mentor and develop Health and Wellness Coodinator    Develop
 and grow all fitness staff by successfully preparing and tracking goals and provide training and leadership opportunities   Oversee fitness department budget, research and purchase
 expenses and maintenance for the fitness center and equipment and manage expense
reports  Coordinate and execute programs and projects as assigned by AED   Conduct phone screening and interview candidates for wellness coach, group fitness and personal training positions   Conduct auditions for Wellness Coach, group fitness and personal training candidates¬†   Successfully participate and support staff campaigner volunteer between all¬† fitness staff and exempt staff 2012-present   Volunteer and assist with the YMCA Annual Giving Campaign 2012-present   Work and collaborate with leadership team regarding the SEER survey to deepen member satisfaction and connections  Collaborate, lead and support leadership staff as well as front line staff to strengthen the partnership between the City of Morgan Hill and the YMCA    Created and developed the CRC staff in-service agenda with other leadership team members 2012-present   Coordinate and execute special community fitness events such as the Youth Triathlon and Get Fit   Coordinate
 and execute member engagement programs such as the Indoor Triathlon, El
 Toro challenge, TRX 40/40 challenge and March Madness   Developed
 a working relationship with both city of Morgan Hill and YMCA maintenance teams to ensure quick and timely
response to any issues that arise in the fitness center, group fitness studio or with the
equipment on the fitness floor and group fitness studio          Company Name    City  ,   State    Health and Wellness Coordinator   10/2012   to   05/2015       Oversee 17 direct reports and the day to day operations in the fitness center   Prepare monthly calendar scheduling for wellness coaches shifts and monthly calendar scheduling for wellness appointments for members   Track and maintain coaches hours in ADP   Track all wellness coaches end of shift reports, member engagement, wellness appointment percentages and wellness coaches FitLinxx triggers   Develop and grow wellness coaches by successfully preparing and tracking goals for each wellness coach and provide training and leadership for each wellness coach   Work closely with the Health and Wellness Director with the fitness department budget, research and purchase minor expenses and maintenance for the fitness center and manage expense reports   Created and implemented the CRC Youth calendar and oversee Mini Me and Youth Fitness activities   Coordinate and execute programs and projects as assigned   Conduct phone screening and interview candidates for wellness coach positions   Conduct auditions for Zumba and UJamm candidates for group fitness   Successfully participate as staff campaign liaison between all group fitness staff and exempt staff for the past 3 years   Volunteer and assist with the YMCA Annual Giving Campaign for the past 3 years   Work and collaborate with leadership team regarding the SEER survey to deepen member satisfaction and connections   Created and developed the CRC staff in-service agenda with other leadership team members for the past 2 years   Coordinate and execute special community fitness events such as the Youth Triathlon and Get Fit   Coordinate and execute member engagement programs such as the Indoor Triathlon, El Toro challenge, TRX 40/40 challenge and March Madness   Actively participate in the Health and Wellness cabinet with all 11 branches of the association   Developed a working relationship with Danny and Fred to ensure quick and timely response to any issues that arise in the fitness center or with the equipment on the fitness floor   Work with and assist Health and Wellness Director with group exercise tasks as needed: sub list, group fitness class schedule, auditions and communication with instructors.          Company Name    City  ,   State    Group Fitness Instructor   10/2010   to   Current       Cultivate positive relationships with participants by interacting with them during group fitness classes.  Explain the use of exercise equipment to all participants, prioritizing safety at all times.  Greet all members in a professional and friendly manner.  Develop safe and effective exercise programs for all members.  Assess individual progress and suggested appropriate changes.  Immediately report any damaged or broken equipment.  Teach a variety of group exercise classes, including Kick Boxing, Turbo Kick, Pilates, Body Pump, TRX,RIP, Step, Boot Camp, Zumba, Zumba Kids and Zumba Gold.  Explain exercise modifications to participants with a history of injury.          Company Name    City  ,   State    Manager   04/2001   to   07/2010       Performed all scheduling of staff Prepared and executed all payroll and commission of staff   Prepared and tracked all inventory and sales of merchandise Provide training and leadership for staff   Prepared and executed all cash, checks and credits paid for deposit   Researched and purchased all equipment and parts   Conducted phone screenings and interviews for all new hires Acted as liaison between employees and CEO   Prepared and conducted all staff meetings   Worked with the city of Nampa with Chamber of Commerce events.          Education      Bachelor of Arts  :  Liberal Arts   2003     Northwest Nazrene University  ,   City  ,   State      Liberal Arts        Credentials      CPR, First Aid and AED  YMCA Diabetes Prevention Program  YMCA Child Abuse Prevention  FitLinxx  Various group fitness certifications    ‚Äã    "
FITNESS,"         REGISTERED NURSE, SUPERVISOR       Professional Objective     Registered Nurse striving to deliver enthusiastic, quality and compassionate care to patients through independent judgment and collaborating with healthcare providers. All to achieve shared patient and facility goals.          Education and Training     December 23, 2011     Bachelor of Science  :   Nursing    University of Maryland, Baltimore School of Nursing   -   City  ,   State      Nursing       December 23, 2009     Associate of Science  :   Nursing Transfer Studies    Anne Arundel Community College   -   City  ,   State      Nursing Transfer Studies       August 2003     High School Diploma      Broadneck High School   -   City  ,   State                  June 9, 2007              Professional Experience     09/2013   to   Current     Registered Nurse, Supervisor    Company Name   -   City  ,   State      53 beds Oversee and delegate responsibilities to a 5 LVN, 4 RT and 4 CNA staff on a 53 bed sub-acute unit to insure proper adherence to facility policies and procedures.  Perform complete comprehensive assessments on all admissions, re-admissions and current residents.  Initiate, maintain and administer all intravenous therapies as ordered per facility protocol.  Manage and monitor residents' skin conditions to prevent breakdown and provide complete wound care as needed.  Relay any significant change of condition, laboratory work and client concerns to physician and responsible party.  Advocate for each client through professional intuition, proficient interdisciplinary communication, and family and patient teaching.  Provide specialized care for residents status post varying degrees of complex surgical procedures including delicate respiratory issues such as tracheotomy and mechanical ventilation cares.  Compose comprehensive care plans in accordance with evidence-based research, the client's medical history and personal nurse to client interaction.  Manage daily schedule to ensure that unit is safely and appropriately staffed.  Conduct team in-services to inform and educate staff on changes in company policies and/or address any recent concerns.         02/2015   to   Current     Registered Nurse    Company Name   -   City  ,   State     Assist patients with healing and recovery after surgery.  Lead an in-service regarding proper use of   responsible for the delivery of safe patient care utilizing the nursing process of assessment, planning, implementation and evaluation.  Provide care for patients of different acuity levels ranging from medical-surgical to intensive care.  Initiate and maintain cardiac drips, PCA pumps   He/She communicates with the physician about changes in the patient's clinical condition including hemodynamic monitoring, results of diagnostic studies and abnormal results and symptomatology.        05/2012   to   08/2013     Registered Nurse    Company Name   -   City  ,   State      Performed complete comprehensive assessments on all admissions, re-admissions and current residents.  Reviewed clients' medical histories, test results and electronic medication administration records for safe dispensation of medications and care.  Assisted residents with their activities of daily living.  Provided specific and individualized care for adults, status post varying degrees of surgical procedures.  Composed comprehensive care plans in accordance with evidence-based research, the client's medical history and personal nurse to client interaction.  Advocated for each client through professional intuition, proficient interdisciplinary communication, and family and patient teaching.         11/2009   to   05/2012     Radiology Transporter    Company Name   -   City  ,   State      Verified correct client information and kindly and professionally interacted with each client before his/her radiology exam.  Answered client questions about his/her particular health test.  Securely transported patients safely and timely to and from the Emergency Department and their designated radiology examinations using wheelchairs or stretchers.         08/2007   to   01/2010     Fitness Center Monitor    Company Name   -   City  ,   State      Monitored the Fitness Center and ensured that only students and faculty/staff members exercised in the gym.  Organized and distributed athletic uniforms and equipment.  Arlington Echo Outdoor Education Center Assistant - planting vegetation that is indigenous to Maryland and caring for animal tanks/habitats.  Involved in various church activities at Cecil Memorial United Methodist Church including assisting   the choreographer of the liturgical dance team, and donating and delivering packages to disadvantaged families throughout the community.          Licenses     Registered Nurse License: 848911 (exp. 12/2016), BLS (exp. 07/2017), ACLS (exp. 09/2016), Hospital Fire and Life Safety Card (exp. 1/2020), Critical Care Nursing Certified,  Dysrhythmia Interpretation and Therapeutic Modalities Certified, IV Therapy Certified, Mechanical Ventilation Certified,  and participated in several dementia and stroke training courses.       Skill Highlights        Microsoft Office including: Microsoft Excel, Microsoft PowerPoint, and Microsoft Word. Proficient in Internet Explorer, Firefox and Point Click Care.            Skills    CNA, client, clients, client interaction, Internet Explorer, Mechanical, medication administration, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, policies, radiology, research, teaching, Therapy, Ventilation, wound care   "
FITNESS,"         STORE MANAGER           Career Overview     Highly enthusiastic customer service professional with 19 years client interface experience. I worked in customer service for a long time. Face to face meetings as well as over the phone.        Core Strengths          Job Objective  To work in the customer service industry and bring my 14 years of experience and my knowledge to help improve my skills as well as be one of the best in customer service in order to seek advancement.  Summary of Qualifications  To serve as a liaison for the customer in meeting all their questions and concerns  Excellent problem solving skills  Excellent typing skills  Excellent written and oral communication skills  MS word  Microsoft Excel  Real Estate License  Bilingual - Korean and English   Strong organizational skills  Active listening skills  Seasoned in conflict resolution  Sharp problem solver  Courteous demeanor              Accomplishments      Customer Service ¬†   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.    Sales ¬†   Consistently generated additional revenue through skilled sales techniques.    Customer Interface ¬†   Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.          Work Experience      Store Manager    July 2006   to   September 2013     Company Name   Ôºç   City  ,   State      I ran the day to day operations such as : ordering merchandise (books, accessories, speaking with different dealers).  As the store manager my daily duties were working with customers, answering any questions they may have had about products, such as instruments and accessories we carry, as well as helping people with rentals.          Customer Service Agent    May 2009   to   April 2013     Company Name   Ôºç   City  ,   State      Worked as customer service agent making announcement in claims area in Korean and in English at Hartsfield Jackson International Airport, helped people trouble shoot problems with baggage issues, as well as in charge of the monthly reporting for passenger counts to the Atlanta International Airport.  Also worked closely with Customs and Border Protection.  I also worked on the ramp as well with Korean Airlines when needed.          Real Estate Agent    January 2006   to   September 2008     Company Name   Ôºç   City  ,   State      I helped people find their dream homes as well as  negotiate contracts for buyers and sellers side, I also have great knowledge of the Multiple Listing System, as well as answered phones, and made 100-200 cold calls a day looking for new prospects.          Assistant Manager    December 2005   to   July 2006     Company Name   Ôºç   City  ,   State      I sold personal training memberships helping my clients achieve their weight goals, and gave new clients an introductory workout session to assess their strengths and weaknesses, as well as deal with customer service issues, set new appointments for new sales as well as worked as a personal trainer.          Personal Trainer/Assistant Fitness Director    July 2000   to   November 2005     Company Name   Ôºç   City  ,   State      I sold personal training memberships, was in charge of hiring and interviewing personal trainers as the assistant fitness director, Helped with HR such as pay roll, front desk duties, dealing with customer service issues, helped with part-time bilingual sales with Korean speaking clients as well as train and teach them how to use machines and create a fitness program to cater to their goals, also sold merchandise and sports drinks, Inventory manager on all drinks coming into the gym, organized juiced room 3x's a week, First employee to receive a raise in 8 years, focused on mostly rehabilitation training clients with injuries such as : shoulder, knee, and sports injuries, helped people lose weight and attain their fitness goals, hit $5000 revenue goal 6 months in a row, worked as a general manager for Bell Plaza Sports Club for one week running all the day to day operations of the 24 hr gym, dealt with customer service issues such as complaints, billing, and membership problems, trouble shooting to come up with solutions in order to make customers happy, team leader always willing to listen to new suggestions on how to improve sales, strong people skills working with people of different ethnicities.          Educational Background      BA   :   Sociology  ,   2000    Binghamton University   Ôºç   City  ,   State      Sociology        High School Diploma   :   Miscellaneous  ,   1995    Flushing High School   Ôºç   City  ,   State      Miscellaneous        Skills    billing, oral communication, negotiate contracts, clients, customer service, English, general manager, hiring, HR, Inventory, Korean, team leader, director, Microsoft Excel, MS Word, people skills, problem solving skills, speaking, Real Estate, rehabilitation, reporting, sales, store manager, phones, trainer, trouble shooting, typing skills, Excellent written   "
FITNESS,"         HEALTH COACH           Summary    Compassionate, results-oriented health psychologist with ten years of experience coaching individuals of various ethnic and socio-economic backgrounds and ranging in age from young adults to elders. Skilled in the use of the patient-centered, solution-focused principles of positive psychology, co-active coaching, the transtheoretical model of change, motivational interviewing, self-determination theory, and acceptance and commitment therapy to facilitate self-awareness and self-care. Dedicated coach with a demonstrated track record facilitating healthy lifestyle choices including smoking cessation, weight reduction, stress management, improved sleep, and enhanced daily functioning. Health care professional committed to transforming primary care through the integration of real time, focused health psychology interventions to produce an effective model of biopsychosocial care. skills Skilled individual and group coach Trained in nutrition, alternative medicine, and exercise physiology Proven behavioral change specialist Culturally sensitive Skilled in multiple coaching methodologies Exceptional communication skills Ability to create an open, nonjudgmental space for difficult conversations         Achievements      Professional Certified Coach credential awarded by the International Coaches Federation, 2013.  Recognized twice as a Key Contributor to care improvement efforts by Harvard Vanguard Medical Associates.  Contributing author to the article, ""Group Health Coaching: Strengths, Challenges, and Next Steps"" in the May, 2013 issue of Global Advances in Health and Medicine.  Contributing author to The American College of Sports Medicine's Resources for the Personal Trainer, 3rd edition, 2009.        Professional Experience      Health Coach    October 2008   to   Current     Company Name          Partnering with Your Diabetic Patients: Principles of Coaching for the New England Quality Care Alliance Fall Forum: October 2014 5 Pearls for Improving Your Coaching Practice for the New England Wellcoaches Alliance: May 2014 Coaching Chronic Conditions for the Take Care Community Meeting (Walgreens Health & Wellness Company): February 2014 o	The Transformative Power of Health Coaching with Margaret Moore (CEO, Wellcoaches) for Case in Point Webinars: June 2012 o	Engaging and Empowering Your Clients to Healthy Lifestyle Change for the Massachusetts Association of Clinical Exercise Physiologists: April 2012 o	Changing Behaviors - Health Coaching with Measured ROI with Thad Schilling (MD, Medical Director, Patient-Centered Medical Home, Harvard Vanguard Medical Associates) for the Massachusetts Health Council: March 2012 o	Building a Team to Keep Your Patients on Track for the Institute of Lifestyle Medicine:        November 2011 o	Cultivating Engagement for the NERHSA/NSCA Northeast Conference: May 2010 o	Client Engagement - How to Facilitate Behavior Change for the Massachusetts Association of Clinical Exercise Physiologists: April 2010 o	Mindful Listening, Curiosity, and Reflection: Coaching Skills to Transform Your Conversations for the Council on Renal Nutrition of New England: November 2009 Mindful Listening, Curiosity, and Reflection: Coaching Skills to Transform Your Conversations for the Pro-Fitness Northeast Region: August 2008 o	Get More Sales with Member Coaching for the NERHSA/NSCA Northeast Conference: May 2008 o	Fitness Results through Relationships with PJ Harder (CEO, Semetree) for the NERHSA/NSCA Northeast Conference: October 2007 o	""I CARE"" Conversations with PJ Harder (CEO, Semetree) for Healthtrax Fitness & Wellness: June 2007 o	Personal Training Results through Coaching with PJ Harder (Director of Training, Healthtrax Fitness & Wellness) for the NEHRSA/NSCA Northeast Conference: May 2007 o	CARE Coaching Your Clients to Successful Results for IHRSA: March 2007 o	Positive Psychology and the Pursuit of Happiness for the Cambridge Center of Adult Education's Organization of Older Students: November 2006 o	Ordinary People Achieving Extraordinary Goals on behalf of Human Kinetics for the Connecticut Recreation and Parks Association: November 2006 o	CARE Coach Your Clients to Successful Results with PJ Harder (Director of Training, Healthtrax Fitness & Wellness) for the NEHRSA/NSCA Northeast Conference: May 2006.          Practical Examiner, Master Class Instructor    January 2008   to   July 2009     Company Name          Conducted and scored the Wellcoaches practical skills assessment, the final step prior to awarding certification to trainees.  Developed and conducted a master class for trainees and credentialed coaches on recognizing and changing disempowering self-talk.          Wellness Coach and Fitness Specialist    May 2006   to   October 2008     Company Name          Developed coaching as a second and complementary profit center to personal training.  Worked with club's personal trainers to augment in-club training routines with lifestyle changes resulting in weight loss, improved resiliency, and enhanced work-life balance.  Principal, Life and Wellness Coach.             August 2005   to   October 2008     Company Name          Conducted telephonic, one-on-one coaching sessions to clients seeking to elevate self-care and improve functioning.  o	Coached clients in effective behavior and cognitive changes using a variety of methodologies, including motivational interviewing, the transtheoretical model, positive psychology, and co-active coaching.          Education and Training      Master of Science   :   Health Psychology  ,   1 2014    Walden University          Health Psychology Capstone: Bringing Health Psychology to the Patient-Centered Medical Home.
Courses included health psychology, experimental and survey research, stress and coping, psychoneuroimmunology, biopsychology, lifespan development, and women's health.
Research papers included a group medical appointment for patients with comorbid depression and diabetes, a 6-week workshop to guide women through the menopause transition, a group stress management program grounded in solution-focused coaching, acceptance and commitment therapy, and engaging the relaxation response.        Bachelor of Arts        Anthropology          University of Michigan          GPA:   GPA: 4.0    GPA: 4.0        Immunity to Change Workshop with Robert Kegan and Lisa Lahey, Harvard University, 2012   :     1 2010    Completion of National Institute of Whole Health's educator curriculum          Certified Professional Co-Active Coach credential awarded by Coaches Training Institute, 2008
Motivational Interviewing: The Art of Behavior Change Counseling, Levels I and II with MINT instructor Steven Berg-Smith, 2006
Wellness Coach credential awarded by Wellcoaches, 2005
Certified Health/Fitness Specialist credential awarded by the American College of Sports Medicine, 1999              Skills    Art, balance, Coach, Coaching, Council, Counseling, Client, Clients, Harvard, instructor, Listening, Director, materials, Lisa, profit, protocols, Psychology, Quality, recording, Research, Sales, stress management   "
FITNESS,"         MOVER       Summary    Extremely motivated and dependable Laborer with years of extensive experience in general maintenance and construction tasks ranging from demolitions to site clearing and debris removal. Proven physical stamina with a demonstrated ability to work without supervision. A fun and friendly individual who enjoy working collaboratively.      Experience     01/2016   -   Current     Company Name   Ôºç   City  ,   State    Mover        Warehouse/ Mover.  Packing material, equipment, furniture from warehouse to businesses or residential areas throughout Maryland and D.C.  Loading and unloading moving trucks, vans or automobiles with hands and pallet jacks.  Installed protective bracing, padding and strapping to prevent shifting and damage to items and furniture during transport.  Maneuvered trucks into loading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.  Performed routine maintenance on vehicles and auxiliary equipment, such as cleaning, lubricating, recharge batteries, fueling, or replacing liquefied gas tank.  Moved materials to construction zones and trucks using cards, hand trucks, and forklifts; installed protective devices to prevent shifting or damage to transported items.  Performed pre trip for all trucks before leaving the yard daily, check tire pressure and gauages.            Selected, loaded, moved, and unloaded food supplies at the dock, and adhered to OSHA standards to increase efficiencies and minimize reworks or losses during the process.  Loaded the forklift properly to perform daily job duties, placed materials in appropriated storage locations, and maintained accurate records of materials during transfers.  Kept abreast of quantity counts for various products and replenished supplies as required.  Picked and filled job orders for different stores, and placed products on the pallets.  Lifted from 80 to 100 pounds at a fast pace, and completed the work timing cycle of 437 minutes allocated for the full day within four hours.         01/2015   -   01/2016     Company Name   Ôºç   City  ,   State    Warehouse Selector / Driver        Selected, loaded, moved, and unloaded wine supplies at the dock.  Loaded the forklift properly to perform daily job duties, placed materials in appropriated storage locations, and maintained accurate records of materials during transfers.  Kept abreast of quantity counts for various products and replenished supplies as required.  Picked and filled job orders for different stores, and placed products on the pallets.  Lifted from 80 to 100 pounds at a fast pace, and completed the work timing cycle of 437 minutes allocated for the full day within four hours.  Conducting the smooth functions relating to requisition, receipt, stacking, and dispatch of goods and supplies.  Organizing the systematic storage of material.  Maintained inventory of all supplies and made note of damaged goods.  Performed all duties assigned by the warehouse manager and/or supervisor.  Coordinated with all transporters and suppliers for the dispatch and procurement of goods.  Followed proper documentation and safety procedures of all warehouse functions.  Transported product to liquor stores and other vintners.  Ensured freshness of product on every trip.  Managed company assets such as carts kegs and pallets.  Kept track of delivery information, truck mileage, and fuel usage.  Forklift operator and warehouse maintenance.         01/2013   -   01/2015     Company Name   Ôºç   City  ,   State    Laborer        Lift heavy loads up to 70 lbs.' and navigate construction job site.  Dig pits, trenches and foundations in preparation for job site construction.  Operate heavy machinery, including construction vehicles.  Identify utility lines.  Perform setup and cleanup tasks at job site.  Direct traffic when necessary to ensure safety of pedestrians, motorists and work crew.  Back-fill trenches and pits when necessary.  Provide labor support as needed for specialty crew.  Perform general maintenance of construction equipment and vehicles.  Assist in building structures for residential, business, and construction sites.  Participate in demolitions.  Work underground in tunnels and sewer systems.  Remove trees and debris.  Service machines, including pumps, compressors, generators, tractors, and trailers.  Mix concrete.         01/2010   -   01/2013     Company Name   Ôºç   City  ,   State    Fitness and Aqua Aerobics Instructor        Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment.  Offer alternatives during classes to accommodate different levels of fitness.  Teach proper breathing techniques used during physical exertion.  Instruct participants in maintaining exertion levels in order to maximize benefits from exercise routines.  Teach and demonstrate use of gymnastic and training equipment such as trampolines and weights.  Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements.  Plan physical education programs to promote development of participants' physical attributes and social skills.          Skills    Forklift operator, Hand trucks, Inventory, machinery, Building Materials Read and Interpret Drawings Safety Service Time Management      Education and Training     2000     Northern High School          High School Diploma             "
FITNESS,"         CONCIERGE         Professional Summary    I am looking for a job where I can put my positive strengths and abilities to good use. I am an efficient and
cheerful worker who relates to people with compassion and understanding. I am discreet, trustworthy, and
dedicated.
Authorized to work in the US for any employer.      Licenses     Certified Nursing Assistant      Skill Highlights          Highly organized  Professional behavior and telephone manner  Computer literate  Able to perform without close supervision  Able to prioritize  Able to work under stress  Patient care and safety  Medical terminology  Electronic medical records  Vital signs and patient monitoring  Privacy/Hippa regulations  Patient advocacy and support              Professional Experience      Company Name    City  ,   State    Concierge   02/2016   to   Current       Welcome owners and vendors upon entrance   Act as point of reference for those who need assistance or information and attend to their wishes and requirements   Understand the owner's needs and provide them with personalized solutions by suggesting activities and facilities provided   Provide extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations   Arrange events, excursions, transportation etc.  upon request Answer the phone and make reservations, take and distribute messages, mail, and packages and redirect calls   Respond to complaints and find the appropriate solutions   Monitor a very extensive security system to maintain the owner's privacy and safety.          Company Name    City  ,   State    Health Unit Coordinator / Certified Nurse Assistant   02/2009   to   02/2016       Performing various activities to support the provision of patient care and clerical duties under the supervision and/or direction of Staff Nurse and assists RN/LVNs in treatment and care of patients.   Performing numerous personal care and clerical services to ensure patient's safety, comfort, cleanliness, and to support patient activities.   Training new employees   Ensure Hippa compliance   Scheduling lab tests   Registering patients   Ensure patient safety and comfort while providing transfer, or assisting with mobility, from one location to another in accordance with established procedures  Assists with the proper nutrition and accurately records meal and nourishment intake and calorie count   Promptly answers all patient call lights   Initiates, and assembles and maintains patient chart/Kardex in accordance with established procedures   Uses Epic computer charting accurately and promptly transcribes physician orders   Processes ordered tests, medications, procedures, and appointments appropriately and coordinates appropriate transportation   Processes admits/transfers/discharges   Monitors and records patient's vital signs, intake and output and other measurements in accordance with unit routines as directed   Monitors patients and reports patients' conditions at regular intervals and promptly reports any signs or symptoms of concern to appropriate party   Helping patients with toilet and bathroom needs   Peri and catheter care on ante partum, laboring, and postpartum women   Maintains unit equipment in good working order and notifies the appropriate parties promptly when requires service or repairs   Prepared patient rooms prior to their arrival.      Ensuring a safe and healthy environment for nursing staff and patients.  Ensuring compliance with hospital rules and regulations.          Company Name    City  ,   State    Housekeeping   02/2008   to   02/2009       Environmental Services Labor and Delivery   Performed routine cleaning and sanitizing in offices, exam rooms, procedure rooms, stairs, restrooms, elevators, and other ancillary areas.  Performed discharge cleaning of patient rooms   Changed bed lines and cleaned patients rooms   Terminal clean of labor beds and operating rooms   Cleaned equipment properly and distributed based on patient needs   Followed infection control   Maintained all assigned rooms, areas, and spaces in a clean, neat, and sanitary manner using the chemicals and process required by the EVS Department.          Company Name    City  ,   State    Certified Fitness Instructor/Circuit Coach   02/2002   to   02/2008       Trained and motivated ladies in the use of the 30 minute Curves Circuit   Conducted nutrition meetings on a 1:1 basis and group setting   Completed monthly fitness goals for members   Gave assistance, instruction, and motivation of members on the Curves Weight Loss Program   Participated in new member campaigns, guest production, and sales Marketing of Curves gym and obtaining new members   Various Club administration activities.          Education and Training      High School Diploma  :  General   1988     Belton High School  ,   City  ,   State              Skills     Patient-focused care,   Excellent interpersonal skills,   Compassionate and trustworthy caregiver,   Detail-oriented,   Medical terminology     "
FITNESS,"       EMERGENCY DEPARTMENT PHYSICIAN       Professional Summary     I intend to practice general endocrinology; however I am pursuing additional training in the area of obesity medicine and hope to bring this expertise to the practice I join. My background in nutrition science and exercise, as well as my clinical experience in weight management and bariatric clinics, and research endeavors in clinical weight loss trials will enable me to develop the skills I need to supervise and direct patients in their weight loss efforts. I am open to working in both the inpatient and outpatient setting as my fellowship training has equipped me to manage inpatient diabetes and endocrine consults.       Education and Training        Endocrinology Clinical and Research Fellowship   2016     Duke University Medical Center   Ôºç   City  ,   State  ,   US    Endocrinology Clinical and Research Fellowship at Duke University Medical Center.   Anticipated completion June 2016.        Master of Science  ,   Clinical Research   2016     Duke University   Ôºç   City  ,   State  ,   US    Anticipated graduation May 2016.          Internal Medicine Residency   2013     Virginia Commonwealth University   Ôºç   City  ,   State  ,   US          Medical Doctorate     2010     Medical College of Georgia   Ôºç   City  ,   State  ,   US          Bachelor of Science  ,   Biology   2006     University of Georgia   Ôºç   City  ,   State  ,   US    Magna Cum Laude with High Honors        Bachelor of Science  ,   Family and Consumer Sciences, Nutrition Science   2006     University of Georgia   Ôºç   City  ,   State  ,   US    Magna Cum Laude with High Honors        Professional Experience      Emergency Department Physician     Jan 2014   to   Current      Company Name   Ôºç   City  ,   State    Employer Contact: William Knaack, MD        Fitness Instructor     Jan 2007   to   Dec 2010      Company Name   Ôºç   City  ,   State          Medical Clinic Assistant     Jan 2007   to   Dec 2007      Company Name   Ôºç   City  ,   State    Employer Contact: Richard Field, MD and Naveeda T. Ahmed, MD        Research Lab Assistant     Sep 2005   to   May 2006      Company Name   Ôºç   City  ,   State          Licenses     ABIM Board Certified in Internal Medicine, 2014  North Carolina State Medical License, active, July 2013 to present                                                                                                                                 Pending: Endocrinology Board Certification (exam November, 2015) and ECNU Certification         Honors and Awards     Endocrine Society Early Career Travel Award, 2015  Alpha Epsilon Delta Premedical Honor Society, 2006  UGA President's or Dean's Lists each semester, 2002 - 2006  Phi Beta Kappa Honor Society, 2005  Georgia Governor's Scholarship, 2002       Affiliations     American Medical Association  American College of Physicians  American Thyroid Association  Endocrine Society  Obesity Society       Research Experience and Publications     Clinical Obesity Research with Dr. William Yancy at the Durham Veterans Affairs Medical Center (Ongoing). Supported by the NIH T32 Fellowship Training Grant.  Health Services Research with Dr. Matthew Crowley (Ongoing). Supported by the NIH T32 Fellowship Training Grant.  Quality Improvement Diabetes Research with Dr. Susan Spratt (Ongoing). Supported by the NIH T32 Fellowship Training Grant.  Barton AB, Yancy W. Determining the culprit: Stress, Fat, or Carbohydrates. Biological Psychiatry. 2014 Dec 9. [Epub ahead of print] PMID: 25582267.  Mabrey M, Barton AB, Corsino L, Freeman S, Davis E, Bell E, Setji T. Managing hyperglycemia and diabetes in patients receiving enteral feedings: A health system approach. Hosp Pract, 2015; Early Online: 1‚Äì5.  Barton AB, Evans KJ, Lien LF. Inpatient insulin management for complex enteral feedings. Diabetes Case Studies: Real problems, practical solutions. Editors: Draznin B, Rubin D, Low Wang C. Anticipated Publication Release Date: June 2015.  Ad Hoc Reviewer: Journal of Diabetes Science and Technology, Annals of Internal Medicine, JAMA  Student Research Assistant, Nutrition Science, Animal and Dairy Science, University of Georgia, Principle Investigator: Clifton A. Baile, PhD  Student Research Assistant, Department of Endocrinology and Nutrition, Medical College of Georgia, Principal Investigator: Carlos M. Isales, MD       Educational and Leadership Activities     Endocrine Surgery Masters Course, Duke University, 2014  Supervisor of residents and medical students in clinic and inpatient consultations, 2013 - 2015 ¬†      Coordination of Endocrinology Grand Rounds 2014-2015    Endocrine Society National Meeting, San Diego, 2015    Endocrinology Fellows' Lecture Series Presentation, 2014 - 2015    Duke Internal Medicine Morning Report Subspecialty Guest Speaker, 2014    Endocrinology Case Conference Presentations, weekly hour-long patient case discussion, presented to Endocrine Division fellows and faculty, 2013 - 2014    Social Chair, Internal Medicine Residency, 2011-2012    Vice-President, Medical College of Georgia Triathlon Club, 2007-2008        Abstracts and Presentations      Oral Presentations ¬†  Barton A, Caire M, Fulco F. Visceral Varicella in a Patient with CLL. American College of Physicians Virginia Associates' Meeting. Norfolk, VA, January 2012.     Posters ¬†  Barton AB, Hyland K, Green J. Subclinical Acromegaly. Endocrine Society International Meeting. San Diego, CA, March 2015  Kelly C, Barton A, Setji T, Brown A, Abdelmalek M. Liver cirrhosis secondary to nonalcoholic fatty liver disease in a patient with hypopituitarism after craniopharyngioma resection. Endocrine Society International Meeting. Chicago, IL, June 2014.  Barton, A. Normocalcemic Primary Hyperparathyroidism: The Challenges of Establishing a Correct Diagnosis. VCU Resident Research Day. Richmond, VA, May 2013.       Community Service     Insulin infusion protocol for diabetic ketoacidosis in Kenya, ongoing project with Dr Peter Kussin at Duke University Medical Center  Medical mission trip, Honduras, June 2012  Medical mission trip, Cambodia, February 2010  Medical mission trip, Bulgaria, May-June 2007   Medical mission trip, Mexico, June 2008  Sophomore advisor for Freshman Medical Students, 2008  Mission trip, Jamaica, May 2007    "
FITNESS,"      O        SITE LEAD/PROCESS ANALYST         Summary     I am seeking a position that challenges my current experience and grants the opportunity to make a measurable impact. Much of my experience is transferable, specifically in the areas of business strategic planning, process development, problem resolution, customer service, attention to detail. I also look forward to further developing my skills and talents within the contest of the organization. I am a¬†strong planner and¬†problem solver,¬†who readily and easily adapts to change. I work well individually or within the context of a team, and consistently exceeds expectations. Able to manage multiple priorities and meet tight deadlines without compromising quality.       Skills           Leadership development training¬†    Process development      Bank reconciliations     Office Management   Conflict resolution      Complex problem resolution        Strategic planning      Records Management  performance tracking   Business recovery and sustainability    Interpersonal Customer Service  Spreadsheets/Reports  All forms of communication including verbal, written and digital          Computer skills   Microsoft office Suite  workday program  kronos  Regloginc   Arrow and CPI  Fidelity   QuickBooks               Accomplishments       Multiple awards for performance.     Cut operating expenses by 45  % year over year by   created new workflow process that enhanced efficiency      Reduced office expenses by finding smarter solutions for vendors, suppliers and services.       Five years of training on leadership development and mentorship      Completed over 50 books on leadership, people skills and business management.       ‚Äã         Experience      site lead/process analyst   City  ,   State    Company Name  /   Sep 2013   to   Current         Developed organizational change management strategies.  Reduced organizational operating costs by  45 % by streamlining processes.          Conducted activity-based analysis of business processes and made recommendations based on the findings.          ¬†Responsible for a Team of Nine Technicians       Drafted monthly Financial reconciliations and forecasts     Identified ""bottlenecks"" and implemented new and improved processes and policies.      Ensured that team member responsibilities were defined and understood.      Managed projects ,coordinated meetings and served as primary liaison between client (US Bank)¬†and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.       Tracked departmental output.        Implemented corrective actions.         Trained and supported users during new system implementations and upgrades.            Computed, recorded, and proofread data, records and reports.          Established and maintained effective communication system.           Planned, directed and monitored regulatory operations.          Ensure consistent and comprehensive investor protection.        Implemented processes to streamline workflow.      Created solutions in the areas of inventory,¬†production reporting, and software upgrades that led to system improvements and streamlined processes.        Communicated with customers, employees and other individuals to answer questions and explain information.          Carefully organized, analyzed and prepared technical data reports to ensure proper workflow and productivity.                        Loan mortgage Foreclosure (Promoted) to inventory control manager.         Company Name   Sep 2011   to   Mar 2013        Researched banking guidelines and statutory requirements to stay updated on new laws and applications.     Actively recruited and oversaw training for all new¬†department employees.       Assisted senior-level credit officers with complex loan applications.       Performed daily maintenance of the loan applicant database.       Achieved proper compliance and accurate executive level reporting.    Managing the flow of inventory on the work floor.  Enforcing new government regulation and making sure my team members were in compliance with current regulation.‚Äã  Customers service working with all diverse wells Fargo clientele.  Acted as a liaison for multiple departments in creating a new standardized process.  Connecting with attorneys on processing foreclosures in terms and the conditions.  Examination of files to ensure there are no errors, missing information, or invalid information.  Answering enquiries by telephone, in writing or by e-mail.   Addressed and resolved non-routine, complex and unexpected variances.    Ensuring all files meet compliance.  Problem solving to resolve inaccuracies.  Reviewed held up loans for re-examination and recommended appropriate action.  Reported the results of loan reviews, including deficiencies and irregularities.  Provided corrective action plan for problematic loan situations.  Analyzed documentation for evidence of deficiencies.          Lifetime fitness            Jul 2006   to   Sep 2015       Supervisor of the hospitality and operations department Overseeing employees/help employees meet and exceed company standards.  Provide administrative support for various departments including: answering telephones, assisting visitors, and resolving a range of administrative problems and inquiries.  Workday: wage profiles, PTO, HR.  Kronos time clock software: Time clock management.  Coordinate various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.  Provide uncompromising customer service to all patrons of the club.  Coordinated multiple departments to plan meetings.  Established strong relationships to gain support and effectively achieve results.  Earned excellent marks on performance reviews, with citations for excellence in areas including: work, accuracy and quality, ability to learn and master new concepts, positive work ethic, and commitment to providing unsurpassed service.  All qualities that will further keep Work with fellow colleagues.          Education and Training      diploma      Burnsville High School                Biochemistry and Entrepreneurship    University St. Thomas, St. Paul Minnesota     Biochemistry and Entrepreneurship¬†   working progress         John Maxwell Leadership Training      ‚Äã Part of CEP(continue education program) - receive cutting edge education on Bussiness ownership, leadership skills, people skills, and Entreprenuership thought process on training on creative thinking, goal setting and excecutions  ‚Äã      ‚Äã          Leadership Team Development     Attend four conferences annually   conferences focus on:   Leadership, team/organization dynamics, business and organizational leadership   Business Thought process  Strength devotement and focus   Also part a monthly leadership book ie (21 irrefutable laws of leadership, skill with people, personality plus..etc          Extra Desirable Qualifaction      Bilingual skills (Kiswahili fluent in speaking and writing) Kiswahili ¬†language is widely spoken and understood¬†throughout multiple african¬†countries including (Kenya,Tanzania, Somalia, Ethiopia, Malawi etc.)  Cultural competency   Worked with people from: Hmong culture with heavy interactions in both wells Fargo and¬†Kern. I have also¬†worked with Somali and Ethiopian culture leisurely and professionally.      "
FITNESS,"         PROGRAM MANAGER         Highlights          Microsoft Outlook and Office Suite  Salesforce  Electronic health records  SurveyMonkey  3 Health Portal Client Configuration Center (C )  Various Social Media Platforms  Various Reporting & Data Collection Software  WebEx  Piktochart  Prezi  Adobe Acrobat Pro  PeopleSoft  WordPress  Weebly  Marissa A. Kalkman 3              Accomplishments      Level 1 Trainer (CF-L1), CrossFit, Inc.  Current) CPR, AED, First Aid, American Heart Association (Current) W ellcoaches Core Coach Training, Wellcoach School of Coaching (In progress March ¬≠ July 2016) ¬Æ Community Involvement & Leadership: Colorado Society for Public H ealth Education, Board of Directors Continuing Education Chair (2015 ¬≠ Current) Public H ealth in the Rockies Conference Planning Committee (2015 ¬≠ Current) Sponsorships and Exhibitors Sub-Committee Continuing Education and Evaluation Sub-Committee.        Experience     11/2015   to   Current     Program Manager    Company Name   Ôºç   City  ,   State      Manage a $600,000 grant contract to plan, implement and evaluate a tobacco cessation program in a community mental health center serving three counties in the greater Denver area Collaborate with community partners and internal clinical staff to facilitate systems changes for improved tobacco cessation Hire, train and supervise a team of three Tobacco Cessation Coaches Coach consumers who use tobacco and are working toward quitting in one-on-one sessions or group classes Develop a detailed evaluation plan and achieve measureable outcomes in the tobacco cessation program Create and present training on the best practices for tobacco cessation for all clinical staff center-wide.         06/2015   to   Current     Fitness Coach    Company Name   Ôºç   City  ,   State      Coach six group classes per week in the following formats: CrossFit, Boot Camp, KidFIT, Fundamentals, Strength) Alere H ealth / Optum, Telecommute Position in Denver, Colorado (August 2014 ¬≠ November 2015) Health Promotion Program Manager and Total Account Manager Strategic program and relationship manager for seven diverse corporate and public sector clients Design and deliver best practice health promotion programs including marketing and communication strategy, program evaluation, and outcomes analysis Manage various contracted services including disease management, healthy lifestyle coaching and online wellness portal Collaborate with internal and external stakeholders to drive success of programs based on the unique needs, resources and goals of each client and best practices for health management Health Promotion subject matter expert in response to requests for proposal and sales presentations Train and supervise a direct report employee Provide leadership to the client team for the State of Kansas employee wellness program.         11/2012   to   08/2014     Program Manager    Company Name   Ôºç   City  ,   State      Managed the State of Kansas comprehensive wellness program servicing 72,000 total state health plan members Interpreted and delivered program summary reports and participation metrics on a weekly and monthly basis and presented annual program outcomes Led the client team in program operations, issue resolution, change requests and project coordination Executed ongoing program evaluation using population health risk data, benchmark assessments and surveys Implemented marketing and promotional campaigns using multiple channels including social media Developed continuing education and facilitated training meetings for over 100 Wellness Champion volunteers Presented instructional program training and health topic seminars including healthy eating, physical activity, tobacco cessation, goal- setting, women's health, peer leadership and wellness at work.         02/2011   to   11/2012     Health Risk Solutions Consultant    Company Name   Ôºç   City  ,   State      Advised corporate clients in wellness program design and integrated incentive strategy based on the client's unique demographics, culture, industry, health data, claims and condition prevalence Presented the business case for employee health management to key stakeholders within the clients' organizations such as C-suite executives and Benefits/Human Resources teams Managed projects for multiple clients simultaneously including marketing and evaluation of wellness vendors, program implementation, budget planning, process timelines and service coordination Developed presentations to convey best practices, recommendations, data analysis and industry trends Supervisor, mentor and project coordinator for the Health Risk Solutions graduate intern.         08/2009   to   01/2011     Health Education Specialist    Company Name   Ôºç   City  ,   State      One of six team members to develop and launch the Blueprint for Wellness Map product suite consisting of health education services for employer clients based on behavior change and adult learning theories Built an assessment tool and summary report for organizational culture and environment Researched characteristics and challenges of specific employee segments and developed recommendations for health promotion among these unique groups Analyzed employee biometric data and presented aggregate results and insights to clients.         07/2007   to   05/2009     Graduate Assistant    Company Name   Ôºç   City  ,   State      Personnel and Programming Management Hired, trained, and supervised 70 student employees and managed payroll and scheduling Established a campus body image awareness campaign, Celebrate EveryBODY, during National Eating Disorder Awareness Week; th the campaign is now an annual event in its 8 year in 2016 Advised the Strength and Conditioning Council and the Body Image Awareness Student Committee Created and implemented the CircuitStrength fitness program and taught group exercise in multiple formats Worked with campus partners to administer the early stages of a faculty and staff wellness initiative.          Education     May 2009     Master of Science  :   Applied Health Science, Health Promotion    Indiana University   Ôºç   City  ,   State      Applied Health Science, Health Promotion       2008     Graduate Assistantship - Fitness and Wellness, IU Campus Recreational Sports (2007 ¬≠ 2009)
Fitness and Health Promotion Internship, Lutheran General Hospital in Park Ridge, Illinois             May 2007     Bachelor of Arts  :   Psychology Public Health Education    Indiana University   Ôºç   City  ,   State      Psychology Public Health Education            M aster Certified H ealth Education Specialist (M CH ES), National Commission for Health Education Credentialing
(Current)
Certified Exercise Physiologist (ACSM EP-C), American College of Sports Medicine (Current)              Professional Affiliations    Society for Public H ealth Education, Professional Member (Current) Am erican College of Sports M edicine, Alliance Professional Member (Current) International Association for W orksite H ealth Promotion, Professional Member (Current) W orkW ell Shawnee County, Worksite Wellness Coalition of Employers in Topeka, Kansas (2012 ¬≠ 2014) Various Gyms, Nutrition Educator, Blog Author Coach, Functional Movement Seminar Leader (2011 ¬≠ 2013) Junior League of Kansas City, Member and Volunteer (2010 ¬≠ 2012) Graduate Assistant Association, Treasurer (2008 ¬≠ 2009), Scholarship Chair (2007 ¬≠ 2008) Alpha O m icron Pi W om en's Fraternity, Beta Phi Chapter President (2005 ¬≠ 2006) Marissa A. Kalkman 2       Skills    Adobe Acrobat, Benefits, Blueprint, budget planning, business case, C, Coach, coaching, Council, Client, clients, data analysis, Data Collection, disease management, Electronic health records, Health Education, Health Promotion, health promotion programs, Human Resources, Image, leadership, marketing, marketing and communication, meetings, mental health, mentor, Office Suite, Microsoft Outlook, organizational, payroll, PeopleSoft, Personnel, Physiologist, presentations, program design, program evaluation, program
   implementation, Programming, project coordination, proposal, Reporting, sales, scheduling, seminars, Social Media Platforms, strategy, Strategic, Supervisor, surveys, unique   "
FITNESS,"         DIRECTOR OF OPERATIONS           Summary     A motivated professional seeking a position as an administrative assistant utilizing my 20 years of experience managing business operations and personnel to achieve organizational profitability. Dynamic personality with the interpersonal communication skills to engage and develop strong rapport with individuals at all levels.  Excellent organizational and planning competencies utilized in providing full support to a department of 59 employees.  Adapt worker, capable of efficiently maintaining departmental records in a multi-faceted organization to meet tight deadlines.  Proficient in multiple computer applications with fast and accurate, typing skills and proven ability to plan, organize, direct, and execute while yielding optimum results. Well versed in Microsoft Office Suite.       Highlights          Microsoft Office proficiency  Excel spreadsheets  Meticulous attention to detail  Results-oriented  Self-directed  Time management  Professional and mature      Resourceful  Strong problem solver  Advanced MS Office Suite knowledge  Strong interpersonal skills  Dedicated team player  Meeting planning  Schedule management            Experience      Director of Operations    September 2007   to   February 2012     Company Name   Ôºç   City  ,   State      Managed daily operations for 59 employees while managing a $2.5 million facility supporting 2.8K customers  Oversaw execution, negotiation and implementation of $11.4 million annual contracts and $442K cook addendum contract  Inventoried food stock levels and purchases which reduced operating costs by 18% in seven months  Allocated essential core training for 32 personnel saving $61K in travel costs   Balanced accounts receivables for 4 vendors and reconciled accounts payable          Fitness Operations Manager    July 2006   to   September 2007     Company Name   Ôºç   City  ,   State      Provided secretarial and administrative support to Services Director   Allocated $90K in funding for new fitness equipment enhanced quality of life for 400K customers   Accounted for $80K in resale funds, inventory, and daily bank deposits   Developed plan of action and milestones for Operational Risk Management Program achieved goal of 90% in two weeks  Networked with senior management, employees, and external agencies to correct 19 open work orders and 5 projects culminating in $2.8K in repairs and upgrades.           Administrative Assistant    February 2004   to   July 2006     Company Name   Ôºç   City  ,   State      Provided administrative assistance to the Commander of the Air Logistics Center   Prepared and maintained financial reports   Received and maintained records of telephone calls, incoming and outgoing correspondence   Liaised with protocol staff, external agencies, and visiting dignitary's support staff.          Training and Readiness Manager    August 2001   to   February 2004     Company Name   Ôºç   City  ,   State      Developed training program and electronic reports of personnel to ensure proficient status of 290 tasks which improved stats to100% in two months.  Provided invaluable, critical administrative support of active duty cases of fallen heroes.  Prepared monthly reports capturing training status of 97 personnel for senior management and headquarters.          Education      Bachelors of Science   :   Healthcare Administration  ,   2014    Southwestern College   Ôºç   City  ,   State      GPA:   Summa Cum Laude Graduate     Healthcare Administration Summa Cum Laude Graduate          Associate of Applied Science   :   Leadership and Management  ,   2010    U.S. Air Force, Air University Distance Learning           Training Specialized in Leadership Management, Managerial Communication, Total Quality Management, Management Theory, Management by Objective, Motivation, Counseling and Diversity         Associates of Applied Science   :   Fitness, Recreation, and Services Management  ,   2007    Community College of the Air Force          Fitness, Recreation, and Services Management        Skills     Account Management, Accounts Receivables, Administrative Support, Subordinate Counseling, Computer Proficiency, Customer Service, Financial Report Reconcile, Funds Management, Inventory, Logistics Director, Risk Management, Secretarial Duties, Communication Skills, Total Quality Management, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Vendor Management, Coordination, Documentation,     "
FITNESS,"         CLINICAL STUDY COORDINATOR II           Professional Background    Clinical professional with the proven ability to work with diverse clients and staff. Recognized for capacity to learn and willingness to take on new challenges and responsibilities. Interested in advancing myself personally and professionally in the Clinical Research field.      Skill Highlights        Microsoft Office applications Proficiency in multiple CTMS, eCRF, EDC, IWRS/IXRS platforms              Professional Experience      Clinical Study Coordinator II    October 2015   to   Current     Company Name   Ôºç   City  ,   State      Coordinate clinical trials for the Surgical Research department with a primary focus in Cardiovascular and Vascular device related studies. Communicate closely with surgical staff, pharmaceutical companies, surgical device manufacturers and contract research organizations.¬†  Author informed patient consent forms for clinical trials, in accordance with Internal Review Board (IRB) and trial sponsor standards. Monitor studies to ensure continued compliance with federal and IRB regulations. Author IRB clinical trial submission, planned changed, continuation and end of study forms.¬†  Collect data from patient medical records, examinations and procedures, prepare and complete sponsor's clinical report forms. Monitor and document for AE and SAE occurence for submission to appropriate entities.¬†  Responsible for device and drug accountability for each study. Communicate closely with hospital pharmaceutical service and ensure adherence to all pharmacy ans sponsor protocols.¬†  Introduced department to more efficient and improved patient payment process. Created department wide documents to improve trial efficiency including AE and SAE monitoring source documents, proof of patient payment forms, temperature monitoring logs for drug/device storage. Assisted and trained fellow staff with use of Epic EHR/EMR systems.¬†          Clinical Research Coordinator I    November 2014   to   October 2015     Company Name   Ôºç   City  ,   State      Coordinated pharmaceutical Phase II, III, and IV clinical trials across multiple therapeutic areas, collaborating closely with physicians and staff, representatives from pharmaceutical companies, contract research organizations and academic institutions.  Developed materials and tools necessary to appropriately carry out study procedures including source document development, study timelines and study related procedure strategies and execution plans.¬†  Interviewed and recruited patients for studies following protocols established jointly by study staff and project sponsors.¬†Ensured all materials for each clinical trial protocol are available for subject enrollment and properly maintained.  Maintained extensive patient contact, via telephone and written correspondence. Monitored patients to track follow-up visits, record AE and SAE's and patient outcomes. Performeded specimen collection, processing and shipment of biological specimens.  Experience in multiple therapeutic areas including: Asthma, COPD, Women's Health, Hyperlipidemia, Gastrointestinal, Gout, Diabetes, Immunology and Vaccine trial studies.          Exercise Specialist    July 2013   to   October 2014     Company Name   Ôºç   City  ,   State      Supervised exercise sessions for phase II and III cardiac rehabilitation patients, including monitoring of cardiac telemetry unit, response to exercise, patient safety.  Conducted patient orientations, prescribe cardiovascular and strength training exercise tailored to individual needs of patient.¬† Provided and developed educational services and materials.   Oversaw student internship program, develop educational materials, assess student learning.  Performed clerical duties including billing, insurance verification and patient registration.          Cardiovascular Medical Technician    July 2013   to   March 2014     Company Name   Ôºç   City  ,   State      Conducted noninvasive cardiovascular testing procedures including; exercise and pharmacologic stress echos, exercise and pharmacologic nuclear stress tests and tilt table testing.  Prepared patients for 24-hour holter and 30-day event monitor services, conducted inpatient and outpatient ECGs.          Exercise Specialist    May 2013   to   October 2013     Company Name   Ôºç   City  ,   State      Consulted patients on exercise and health promoting behavior.  Designed customized training programs that addressed health problems, risk factor modification, specific injuries/physical limitations, and fitness goals.  Performed and analyzed DEXA body composition scans.          Fitness Specialist    January 2013   to   May 2013     Company Name   Ôºç   City  ,   State      Taught group exercise classes to senior independent, assisted, and Alzheimer/dementia residents to promote functional, aerobic, strength and flexibility benefits.  Provided individualized exercise instruction as requested by residents based on goals and needs.  Monitored wellness center and promoted and participated in resident activity department events.          Fitness Specialist    December 2012   to   August 2013     Company Name   Ôºç   City  ,   State      Measured clients' fitness by completing comprehensive fitness evaluations and acquiring physician clearances based on risk stratification when needed.  Designed customized client programs to meet individual fitness needs.  Served as a point of reference for fitness expertise within the facility.          Clinical Exercise Physiologist Intern    July 2012   to   January 2013     Company Name   Ôºç   City  ,   State            Clinical Exercise Physiologist Intern    September 2010   to   November 2010     Company Name   Ôºç   City  ,   State            Group Exercise Class Coordinator/Instructor    April 2010   to   June 2011     Company Name   Ôºç   City  ,   State      In charge of overall efficiency of class procedures including: instructor replacement and training, class scheduling and cancellation, emergency procedures, and documentation and organization of paperwork and class supplies.  Led exercise to groups of 40 or more participants aged 50 years and older; Educated participants on proper exercise form health benefits; Endorsed local community health promotion programs.          Education and Training      Master of Science   :   Clinical Exercise Physiology  ,   June 2012    Ohio University   Ôºç   City  ,   State       Clinical Exercise Physiology Graduate Recruitment Scholarship Recipient  Student Exercise Physiologist for O'Bleness Memorial Hospital Heartworks Cardiac Rehab   Student Fitness Specialist for Ohio University WellWorks Fitness Center WellWorks Risk Reduction Program Health Coach/Personal Trainer         Bachelor of Science   :   Kinesiology  ,   May 2011    Michigan State University   Ôºç   City  ,   State       Specializations in Health Promotion and Bioethics and Humanities   Member of Phi Epsilon Kappa, Academic Fraternity of Kinesiology Students  Student Teaching Assistant for Cadaver Anatomy Lab 2011-2012         Certifications     BLS for the Healthcare Provider   Completion of Phlebotomy Skills for the Healthcare Professional Course   CITI GCP Certified   IATA Certified       Skills    Academic, administrative support, agency, back-up, benefits, billing, Cancer, clerical, clinical research, Coach, Oral, community health, client, clients, data collection, Diabetes, documentation, educational materials, functional, GCP, HR, Immunology, instruction, instructor, insurance, managing, Market, materials, Microsoft Office applications, Page, patient safety, Phlebotomy, Physiologist, prescribe, processes, promotion, protocols, Recruitment, rehabilitation, Safety, scheduling, specimen collection, Surgery, telemetry, Therapy, Trainer, training programs, Vaccine, composition   "
FITNESS,"         PROCUREMENT ANALYST               Accomplishments      New Professional Organization Attend seminars and events relevant in today's business market.  Karass Effective Negotiating Training to develop key negotiating skills Six Sigma Yellow Belt Certification.        Professional Experience      Company Name     March 2012   to   Current     Procurement Analyst   City  ,   State      Performs strategic sourcing of MRO (Maintenance, Repairs, and Operations) items for the company's North American manufacturing locations as well as supplier management of the strategic suppliers - spend $70M+ Sourcing functions include contract strategy development, issuance of contract RFQs and RFPs, supplier proposal analysis, negotiations, awards and implementations.  Responsible for all supplier performance and the on-going management of strategic supplier relationships.  Creates integrated processes among internal functions (e.g., operations, purchasing and logistics) and outside suppliers.  Support teams in conducting negotiations with financial/bid analysis and developing talent Assists in the development of the global commodity strategy and the implementation plan to leverage opportunities across sub-commodities and monitors compliance in order to capture savings.  Demonstrates execution and leadership in commodity management, strategic sourcing, portfolio management, Total Cost of Ownership, value chain analysis, supplier relationship management and implementations across the enterprise globally.  Understands the strategies, demands, and requirements of the enterprise and works to develop global commodity strategies that are consistent with short and long-term strategic plans.  Analyzes the demand side for a commodity by completing spend histories and demand forecast, by identifying current suppliers, determining procurement involvement, historical contract compliance, and demand segmentation to enable the identification of demand side opportunities.  Works collaboratively with the Procurement Services peers to prioritize opportunities and allocate resources.  Identifies near and long-term opportunities within the commodity spend portfolio through market and business intelligence and interaction with Resource Units that will add value.  Builds clear business cases/value propositions with supporting details to define the identified opportunities.  Develops cascading implementation/transition plans to execute commodity sourcing strategies.  Captures lessons learned throughout the execution of the sourcing strategy Work with team members to develop depth of procurement knowledge and skills.             November 2010   to   March 2012     Utility Technician   City  ,   State      Blast Furnace laborer for day to day maintenance and operations to help in steel making application.  Coke and Lime laborer assists in day to day supply of raw material to fuel the blast furnace operation.          Company Name   May 2009   to   August 2011     Life Insurance			Sales Agent           Obtained Pennsylvania Insurance License.  Established candidates for custom insurance packages, including life and auto insurance.          Company Name     May 2009   to   November 2010     Personal Trainer   City  ,   State      Created custom training programs for 100+ clients per week.  Helped retain customer base and built new client list.          Education      California University of Pennsylvania     1 2010       CCAC      City                Ringgold Senior High School     5 2009       Bachelor of Science  :   Marketing    Marketing          Skills    business intelligence, commodities, client, clients, financial, Insurance, leadership, logistics, market, Works, monitors, negotiations, enterprise, processes, Procurement, proposal, purchasing, relationship management, Repairs, strategy, strategy development, strategic, strategic plans, training programs      Additional Information      CERTIFICATIONS
National Academy of Sports Medicine (NASM) Certified Personal Trainer	May 2009 - May 2011
Life Insurance License								August 2009 - August 2011     "
FITNESS,"         DIGITAL MARKETING LEAD       Summary     Digital marketing professional with experience in sales, marketing and management. Knowledgeable about e-commerce, social media and creative digital design.       Highlights          Digital advertising  Advertising  Customer service-oriented  Excellent written and verbal communicator      MS Office proficient  Effective team player  Dependable and reliable  Calm under pressure            Experience      Digital Marketing Lead   12/2014   to   Current     Company Name   City  ,   State       Maintain the Digital Marketing Board for the Spa and Fitness Center.  Create, edit, and update flyers for the Digital Board regarding current and upcoming events at the Club.  Upload class schedules, class descriptions, and corresponding videos to the Digital Board on a daily basis.          Spa and Fitness Concierge   10/2014   to   Current     Company Name   City  ,   State       Demonstrated excellent customer service to all of the member and their guests.  Compete with co-workers for monthly performance based sales bonuses and incentives.   Recommend specific services to members depending on what he or she is looking for.  Provide adequate knowledge of the services that we provide along with the products that we sell.          Spa and Fitness Concierge   06/2014   to   10/2014     Company Name   City  ,   State       Demonstrated excellent customer service to all of the member and their guests.    Schedule appointments for massages, facials, personal trainers, manicures, pedicures etc.  Recommend specific services to members depending on what he or she is looking for.  Provide adequate knowledge of the services that we provide along with the products that we sell.          Assistant Soccer Director   07/2014   to   08/2014     Company Name   City  ,   State       Head of coaching for 6 week soccer camp with 50 kids ages 4-13 and 7 coaches under me when Director was not present.  Worked directly with the director of the camp to provide excellent training sessions as well as fun organized games.  Demonstrated leadership for the other coaches to follow while participating in each drill and game that the kids played.          Team Leader Sales   06/2013   to   06/2014     Company Name   City  ,   State       Effectively lead the Sales Team and entire Store in driving Sales, Customer Service and Recovery by directing and acting as a role model in an competitive environment.  Shared product knowledge with customers while making personal recommendations.  Maintained friendly and professional customer interactions.  Assisted customers in finding the right products to fit their needs and goals          Customer Service Lead/Sales Associate   04/2012   to   06/2013     Company Name   City  ,   State       Demonstrated that customers come first by serving them with a sense of urgency.  Provide customers with product knowledge while making a sale.  Opened and closed the store, including counting cash,opening and closing cash registers and creating staff assignments.  Worked as a team member to provide the highest level of service to customers.          Director of Soccer   12/2011   to   03/2012     Company Name   City  ,   State       Developed and promoted our soccer tournaments, leagues, classes, and skills clinics through outside sales, cold calls and flyers.  Organized and executed a seasonal recreation soccer league with over 250 kids ranging from ages 6-15.  Coached over 350 kids a week in various soccer classes, skills clinics, and rec practices from ages 2-15.          Customer Service Director   06/2010   to   12/2011     Company Name   City  ,   State       Managed over 15 employees at any given time including developing the schedule, assigning tasks, interviewing, submitting the payroll, and evaluating all customer service employees.  Provided customers as well as the customer service employees with the correct knowledge regarding all aspects of the facility.  Directed my staff towards handling each and every issue in a professional and timely manner while taking the lead role in personally diffusing customer complaints.  Involved in all aspects of the soccer program including doing the majority of the coaching for kids ages 2-15.          Student Athlete   08/2006   to   05/2010     Company Name   City  ,   State       student athlete which I devoted 20 hours per week to athletics while carrying a full course load.  Gained valuable leadership and team building experience.  Established time management skills while being committed to both schooling and athletics.          Internship   05/2009   to   07/2009     Company Name   City  ,   State       Provided operational leadership and direction for key aspects of the facility such as coaching, marketing, safety, communications and overall management.  Developed and maintained a database to execute marketing calls.  Assuming overall responsibilities for the functioning of the soccer department.          Education      Bachelor of Arts  :   Sport Management   May 2010       Warner University   City  ,   State         Minor in Marketing ¬†         Skills     digital advertising, marketing, outside sales, retail sales    "
FITNESS,"         ACCOMMODATION SERVICE EXECUTIVE LL       Professional Summary    Customer service and sales expert who identifies customer needs and delivers
solutions to problems. Driven to exceed sales and customer satisfaction goals and build long term
relationships with the clients. Creates a positive experience through high quality
customer care.
Bilingual manager able to build, lead and train efficient and friendly service teams.      Core Qualifications          Client-focused  Results-oriented  Quick learner  Superior communication skills  Cheerful and energetic  Effective team player              Experience      ACCOMMODATION SERVICE EXECUTIVE ll   12/2016   to   Current     Company Name   City  ,   State       Communicate with Partners by telephone or by e mail to provide guidance and assistance regarding Booking.com platform Extranet.   ‚Äã   Provide commercial advise and orientation to ¬†partners based on Booking.com business model.      Gather information to solve partner and guests issues regarding reservations in order to coordinate assistance with Customer Service department.      Review and process new partnership registrations and set them ready to open on Booking.com webpage.      Keep partners and guests as center of all our operations to guarantee maximum satisfaction.     ‚Äã         CUSTOMER SERVICE EXECUTIVE   02/2016   to   11/2016     Company Name   City  ,   State       Communicate with customers by telephone or by e mail to provide information
    about hotel reservations, take or enter information, cancel reservations, ¬†gather complaints details .  Keep records of customer interactions or transactions, recording details of
    inquiries, complaints, or comments, as well as actions taken.  Check and ensure that appropriate changes were made to resolve customers'
    problems.  Contact customers to respond to inquiries or to notify them of claim
    investigation results or any planned adjustments.  Refer unresolved customer grievances to designated departments for further
    investigation.          GENERAL MANAGER /SALES MANAGER   12/2011   to   01/2016     Company Name   City  ,   State       Managed sales team generating daily new memberships according to sales
    quota, interacted with prospects and new customers and provided high level of
    service to achieve 100% customer satisfaction and company revenue.  Hired and trained all sales and customer service staff.  Monitored customer preferences to determine focus of sales efforts.  Developed,implemented and monitored programs to maximize customer
    satisfaction.  Manage projects or contribute to committee or team work.  Create, maintain, and enter information into databases.          GENERAL MANAGER   01/2005   to   12/2011     Company Name   City  ,   State       Managed sales and customer service operation  Control retention and attrition  Responsible for new hire process  Supervised over 30 employees  Reported to District Vice President¬†          GUEST SERVICE MANAGER   01/2000   to   12/2004     Company Name   City  ,   State       Served as public relations representative for the hotel.  Assisted guests with any special requests during their visits.  Answer inquiries pertaining to hotel services, guest registration, and travel
    directions, or make recommendations regarding shopping, dining, or
    entertainment
    Record guest comments or complaints, referring customers to managers as
    necessary.  Transmit and receive messages, using telephones or telephone switchboards.  Accomplishments researched, calmed and rapidly resolved client conflicts to ensure customer
   retention increasing it up to 85% per month.  Consistently generated additional revenue through skilled customer services
   and sales techniques used to generate new corporate.  accounts to service high
   volume employee corporations.  Satisfactory managed company new locations pre saleand openings to
   guarantee revenue profit and investment return.          Education      J.D.  :   Law   2000       Universidad Santa Maria   City  ,   State  ,   Venezuela      Law  ¬†  ¬†Courses on Military Law, Criminology .         Bachelor of Science  :   TOURISM   1995       IUTIRLA   City  ,     Venezuela     Tourism and Hospitality Management Barcelona Hospitality and
Tourism
Instituto Universitario de Tecnologia Industrial ""Rodolfo Loero Arismendi"", El Morro, Anzoategui Graduated Cum Laude        Professional Affiliations    National Association of Professional Trainers      Languages    ¬†Bilingual English- Spanish,
          proficient in Portuguese, French
          and Italian.      Skills     Customer services supervision,decision making, dependable, staff training and development, problem solver, public relations,dynamic team player able to motivate employees to reach high level of performance while using maximum potential.    Online skills development courses ,The Open University :    Commercial awareness.  Conversations and interviews.  Developing high trust work relationships.  Difference and challenge in teams.  Discovering development management.  Facilitating group discussions.  Making decisions.  Speeches and speech making.  The importance of interpersonal skills.  The role of a manager.  Three principles of coaching approach.    "
FITNESS,"         SALES ASSOCIATE/CASHIER       Summary     Nine years of experience providing customer support ¬∑Managed a high-volume workload within a deadline-driven environment ¬∑ Pleasant and professional demeanor ¬∑ Once well with little to no supervision ¬∑ Excels in a busy environment, customer service, inventory and taking responsibility of assigned work.     Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player.           ‚Äã       Key Skills          Verbal Communication  Initiative  Flexibility                   Experience     01/2016   to   Current     Sales Associate/Cashier    Company Name   Ôºç   City  ,   State       Met incoming customers and provided immediate assistance.      Listened to customer needs and preferences to provide accurate advice.       ‚Äã        Trained all new sales employees on effective techniques.                           Reviewed purchases for fraudulent activities.     Worked flexible schedule to accommodate changing customer levels.                Answered incoming telephone calls with professional and knowledgeable responses.                      07/2012   to   01/2013     Company Name   Ôºç   City  ,   State      I make and answer phone call regarding clients billing issues
I greet greet clients to the gym and answer any and all question they may have.         11/2009   to   01/2016     Sales Associate    Company Name   Ôºç   City  ,   State      Maintain a neat and clean stock room.  Trusted to handle monetary transactions, cashier.  Perform opening and closing procedures.  Follow through with customer questions, concerns, and escalated issues when needed to management in
regard to customers complaints.  Determine customer's needs and help customer's make smart choices.  Perform product sales and customer service by suggesting additional add-ons or features that the customer
was not aware of
Skills used.  Outstanding customer service.  Offered solutions to customer problems.  Legendary customer service.  Always punctual(Never Called Out).          Company Name   Ôºç   City  ,   State            Education and Training     2010       Business and Computer science    Norwalk Community College   Ôºç   City  ,   State              Skills    billing, cashier, closing, clients, customer service, features, neat, ons, sales, phone      Additional Information      AWARDS
Victoria's Secret
August 2014
Employee of the month
Victoria Secret
August 2015
Employee of the month        Activities and Honors     Victoria's Secret   Employee for the month August 2015      "
FITNESS,"         KIDS CLUB ATTENDANT       Summary     Reliable and friendly  Customer Service and Sales Associate ¬†who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience.        Objective    Seeking part-time/full-time position as a budtender where I can utilize my customer service skills and extensive knowledge in medical marijuana to building long lasting relationships with patients and community members.      Skills      Vast knowledge of strains and their affects  Trimming experience   Professional, friendly and clean    Careful and active listener    Cash handling and POS system knowledge   Microsoft Word literate  Customer service oriented        Experience     07/2016   to   10/2016     Kids Club Attendant    Company Name   Ôºç   City  ,   State    Supervise activities of all assigned children in the Kid's Club area and ensures child remains in designated area.¬†Responsible for general cleaning duties in Kids Club including disinfecting toys.¬†Report all member complaints to Kid's Club Supervisor or Operations Manager.       04/2016   to   10/2016     Service Representative    Company Name   Ôºç   City  ,   State    Greet all incoming members and guests and ensure all check in procedures are followed. Operate POS system and ensure open/close/break procedures are followed.¬†Promote and sell merchandise.       07/2015   to   04/2016     Retail Sales Associate    Company Name   Ôºç   City  ,   State     Helped customers select products that best fit their personal needs.   Maintained visually appealing and effective displays for the entire store.   Replenished floor stock and processed shipments to ensure product availability for customers.         09/2010   to   05/2011     Kindergarten Teachers Assistant    Company Name   Ôºç   City  ,   State            Education     2015       Africana Studies    University of Arizona   Ôºç   City  ,   State  ,   USA    Attended August 2014 - May 2016.       2018       Kineciology and Wellness    Pasadena City College   Ôºç   City  ,   State  ,   USA    Attending August 2016- Present        Certifications     Medical Marijuana Recommendation   Valid        Additional Information    Trimming experience¬†   "
FITNESS,"         SOCIAL MEDIA PRODUCER       Objective    Expand my career in television, broadcasting, and/or the Ô¨Ålm industry.      Professional Experience      Social Media Producer     Nov 2016   to   Current      Company Name   Ôºç   City  ,   State     Produce content for Instagram and Facebook
            Set clear content objectives   Videographer and Photographer
            Film, edit and upload to Social Media Sites.         Photographer, Videographer, Editor     Feb 2016   to   Current      Company Name   Ôºç   City  ,   State     Shoots still photography for individual hire for weddings, fitness shoots,
          headshots, family portraits, real estate, etc.  Camera Operator for weddings, short films, short documentaries, YouTube, vlogs
          etc.  Edit shoots, both photography and video using adobe or avid producing quality
          work for individual use.         Club Coordinator     May 2007   to   Nov 2016      Company Name   Ôºç   City  ,   State     Billing, member updates, data entry, reports, Excel sheets, Microsoft outlook,
          payroll, Aphelion, Money Movers, Paychex, Quick Books.  Collect bank account
          information, credit card information, as well as cash for memberships and re-
          occurring payments.  Multitask regularly answering phone calls while working with members and
          staff.  Greet customers with a smile and implement a friendly company culture.  Supervise, direct and encouraged other team members to stay on top of task.         Education      Bachelor of Arts  ,   Television, Film and Media Studies   June 2016     California State University of Los Angeles   Ôºç   City  ,   State            Associates of Arts Degree     2009     Riverside Community College   Ôºç   City  ,   State            Certifications    Avide Media Composer Certified      Skills     Extremely productive in a high volume, high stress, environments
Proficient in the use of PC and Mac desktops (Own a 2015 MacBook Pro)
Skilled in both Windows and IOS
Adobe- Premiere, After Effects, Photoshop
Avid Media Composer- Avid Media Composer User Certified
Can easily navigate, upload and post to Social Media Sites
  Self-starter with a can do attitude possessing excellent time management skills
  Efficient using DSLR's (Can operate other cameras as well)
  Excellent written and verbal communication skills with an eye for detail Efficient
troubleshooter
  Productive problem solver
Can type 72 wpm
  Competent in the use of Microsoft Word, PowerPoint, Excel, and Outlook.     "
FITNESS,"         OPERATIONS ASSOCIATE        Lisa    Phinney           Skills          Licensed Notary  Over 10 years experience in MS Office; Excel, Spreadsheet creation; Word - Memos, minutes, invoices; Power Point, Outlook  Asana and Basecamp Project Management  Website design and updating  Social Media management  Design experience with Photoshop and Elements  Video conferencing experience  Google G-Suite applications  Kronos experience  Event planning and execution              Work History      Operations Associate  ,     10/2016
                            to   Current     Company Name          responsible for the administrative and operational tasks at HeartSpace, a retreat center in Park City, and managing executive management for co-leaders of Plenty Consulting.  Utilizing technology proficiently and expediently (BaseCamp, Box, MS Applications; Word, PPT, Excel, and Outlook).  Acting as the quarterback for project coordination and teamwork.  Representing the leadership team and the company to partners, clients, and guests.  Finding new ways for to grow and flourish, and then leading those special projects with enthusiasm.  Supporting the leadership team with communication and email correspondence, scheduling, meeting management, travel, vendor relationships, and project management.  Coding expenses and ensuring they are accurate for billing.  Managing conference attendance, speaking prep, audience engagement and follow-up.  Budget management.  Manage vendor relationships; order swag, supplies and directing payment as needed.  Plan travel for team of 8 for conferences and consulting services offsite.  Social media manager and responsible or website updates.  Schedule team meetings through Zoom and GoToMeeting; note taking and follow up management for co-leaders of Plenty Consulting.  Event preparation and execution with high service levels.         Assistant to the Executive Director  ,     08/2015
                            to   Current     Company Name          Assist the Executive Director with administrative management services.  Provide communication to all the Historic Park City merchants through various channels (i.e., newsletter, emails, phone calls) including local event information that may impact the Historic Park City area.  Coordinate special events and Main Street activities with Historic Park City merchants.  This includes communication and coordination with City staff.  Plan and coordinate quarterly educational and informational events for HPCA members.  Provide communication to Historic Park City businesses regarding trash services for the Business Improvement District (BID) and work with City staff to evaluate the program periodically.  Update and maintain the Main Street directory map and event kiosks.  Write minutes for HPCA and Committee Meetings.  Work with the Director of Marketing to promote Historic Main Street and maintain the HPCA website.  Grant reconciliation and budget management.         Meisha Lawson Marketing √¢‚Ç¨‚Äú Marketing Coordinator  ,     08/2015
                            to   Current      Keep the HPCA website current regarding calendar events, member promotions, meeting notices, merchant information, business landing pages and other information.  Blog updates, social media marketing and image manipulation for HPCA, Lange Group, Gorgoza, TMI and Goldminer√¢‚Ç¨‚Ñ¢s Daughter.  Assist Director of Marketing with advertising campaigns, promotions and initiatives.  Event planning, permitting, management and execution for Autumn Aloft, Halloween on Main, and The Electric Parade.         Fieldhouse Manager & Zumba√Ç¬Æ Fitness Instructor  ,     09/2009
                            to   10/2014     Company Name          Provided The Fieldhouse Manager expert administrative support and created a first rate customer service experience for Fieldhouse patrons.  Focused on customer relationship building and human connection with the front desk team.  Planned and executed events at The Fieldhouse annually such as The Kids Carnival, Monster Ball, Color Run and Christmas event.  Developed a Zumba√Ç¬Æ Fitness program to enhance not only the community√¢‚Ç¨‚Ñ¢s physical health, but the emotional health that comes along with dance fitness.  Created a following of fitness students who have become lifelong friends and through the power of joy, self -expression and sharing a passion for life.         Skills    administrative, administrative support, Photoshop, advertising, billing, Budget management, Color, conferences, consulting, clients, customer service experience, directing, email, Event planning, special events, executive management, image, Kronos, leadership, Director, Managing, Marketing, Meetings, Excel, MS Office, Outlook, Power Point, Word, newsletter, Coding, project coordination, Project Management, speaking, relationship building, scheduling, Spreadsheet, teamwork, phone, Video conferencing, Website design, website      Education      B.S  :   Multidisciplinary Studies/Environmental Science  ,
                          08.1991 √¢‚Ç¨‚Äú 05.1994     University of Massachusetts   -   City      Multidisciplinary Studies/Environmental Science Cum Laude    "
FITNESS,"         SENIOR EXERCISE SPECIALIST & SPORTS AND RECREATION COORDINATOR       Summary    Pursuing project management work, I will leverage my ten years of professional experience and coordination
skills towards growing the company. I thrive in fast-paced environments and seek to constantly raise the level
of performance and organizational excellence.      Highlights          Project Manager, Enthusiastic, Driven, Microsoft Office Proficient, Organized, and  Committed to Excellence MS Office and Project  Business strategy and marketing  Exceptional communication skills  Experienced in planning and organizing  Problem solver  Excellent leadership and interpersonal abilities  Adaptable  Resourceful and able to network for shared knowledge                Experience      Senior Exercise Specialist & Sports and Recreation Coordinator      Coordinated the redesign and grand re-opening of the corporate health facility, ensuring seamless integration of new equipment and layout.  Planned and scheduled rollout of new fitness classes.  Directed members during grand re-opening day and represented the fitness center as a new and improved site of service.  Held post-project meeting reviewing status of the site remodel, discussing lessons learned, and getting feedback from team members.  Designed floor layout using CAD drawing.  Supervised new hires and interns.  Quickly grew in coordinatory responsibilities within one year of hire.  Generated task lists and action items for interns to follow.  Met regularly with direct management and stakeholders (via in-person meetings, conference calls, or webinars) to oversee smooth daily operation of facility and projects.  Took and distributed meeting minutes.  Coordinated and participated in special events such as sport tournaments, scavenger hunts and facility remodel, creating an atmosphere of collaboration and family.  Through role definition and teamwork, publicized new programs, such as sports and recreation rollout and availability of new classes through marketing initiatives.  Marketed sports and recreation program through flyers, digital notices and social corporate media.  Launched successful pilot sports and recreation program in line with organizational expectations.  Establish and scheduled recreational fitness activities such as fitness challenges, workshops, team building and sports tournaments.  Led workshops on health and wellness topics such as posture, nutrition, and exercise.  Proactively research new ways to improve recreation, health and wellness opportunities offered at the fitness center, and inform Safeway corporate employees of them.  Plan and execute fitness programs.  Implemented various sport and recreational leagues, both complimentary and fee-based.  Collected and kept records of fess for team apparel, league costs and facility equipment.  Monitor and track clients' progress and engagement in programs.  Procured fitness equipment needed to operate the fitness center.  Networked with representatives from vendors and other Plus One sites to acquire fitness materials and discuss industry trends.  Worked independently with vendors for purchase orders.  Work closely with all stakeholders on each project through phases of fitness equipment sourcing and procurement, and design development and installation of equipment.  Conducted quote gathering, purchase order development and administration, and invoice processing.  Maintained expense reports.  Started up Safeway's sports and recreation program, designed to promote team building, camaraderie, and healthy lifestyles through physical activity.  Play integral role in successfully driving small group and personal training sales by performing fitness assessments, coordinating group.          Senior Specialist & Coordinator   07/2013   to   Current     Company Name   City  ,   State             Fitness Strategy Specialist   03/2011   to   02/2013     Company Name   City  ,   State       Played integral role in successfully establishing a new hospital affiliated wellness facility.  Ensured smoothness of grand opening and helped create a positive identity for the wellness center.  Designed and documented fitness goals and programs for special populations including diabetics, elderly, obese, cancer survivors, sedentary, and other high-risk groups.  Tracked improvements and delivered progress reports for participants.  Worked extensively with senior citizen clientele, rehabilitated knee and hip replacement patients, and performed health risk assessments for new members, and provided personal one-on-one health consultation.  Provided instruction in multiple formats, including cardiorespiratory,specialty, strength and endurance training, resistance training, plyometric and core balance training.          Legal Firm Administrator   09/2004   to   11/2010     Company Name   City  ,   State       Created innovative templates to accelerate the court stipulation filing process, and implemented them as a requirement for attorneys to input for their legal assistants.  Took on challenge of reconciling gaps during high-visibility audit, by reprioritizing team workload.  Documented procedures, recommendations, and policies.  Drove process improvements and cost savings.  Completed daily, month-end, and quarter-end reports for the foreclosure department.  Identified efficiency improvements, which resulted in significant savings in time, money and manual error.  Utilized various technologies such as case management systems, to perform audits, database inquiries, report generation, etc.  Drafted contracts and stipulations in accordance with state policies and regulations to be filed with the court.  Maintained both external client and internal firm databases, which resulted in workflow being up to date at all times.  Performed data validation and reconciliation on trusted access systems.  Served as liaison between the firm and client financial institution.  Proactively communicated with client about relationship accounts.  Trained colleagues on job functions including database inquiries, report generation, client systems, time management, and communications.          Education      M.S  :   Project Management    University of Wisconsin   City  ,   State       Project Management        B.S  :   Kinesiology    California State University    Kinesiology        Skills    agile, balance, Budgeting, Business strategy, CAD, interpersonal, communication skills, consultation, contracts, clientele, client, clients, databases, database, driving, special events, filing, financial, drawing, instruction, layout, team building, leadership, legal, marketing, materials, meetings, access, money, Microsoft Office, MS Office, network, organizing, organizational, policies, Problem solver, procurement, progress, reconciling, requirement, research, sales, scheduling, teamwork, time
management, validation, workflow, workshops   "
FITNESS,"         MEDICAL SCRIBE           Professional Summary     To obtain a position in patient care and research that will allow continual growth of personal knowledge, in a progressive environment that facilitates improvements in the physical health and well being of others, and my community.         Skill Highlights          Charting expertise  Understands medical procedures  Medical terminology knowledge      EMR knowledge  Venipuncture  Laboratory procedures- microbiology, chemistry, anatomy            Professional Experience      Company Name     August 2014   to   Current     Medical Scribe   City  ,   State      Assist in transition to electronic medical records, essentially acting as a personal assistant to the physician; performing documentation in the EHR, documenting information during the patient's visit, and partnering with the physician to deliver the pinnacle of efficient patient care.Completed and submitted clinical     documentation in accordance with agency guidelines.          Company Name     January 2013   to   Current     Personal Trainer   City  ,   State      Provide personalized attention, professional instruction, and exercise programming to each client, in order to maximize their health, fitness, and wellness goals, post-injury rehabilitation.          Company Name     January 2011   to   January 2014     Medical Assistant/Casting Technician   City  ,   State      Assists in examination and treatment of patients under the direction of a physician.  Interviews patients, measures vital signs, draws necessary blood samples and prepares specimens for laboratory analysis.  Ensures appropriate appointments are made, schedules surgeries, and fits and applies all durable medical equipment.  Removes and re-applies surgical and non-surgical casts and splints.  This includes suture and stable removal and wound dressing.  Requires a strong ability to multitask and communicate with a wide variety of audiences.  Key Achievements: Maintained a consistent schedule of 100-140 patients per week.  Developed and implemented office protocol for DME ordering.  Assists in maintaining six physician schedules, averaging 110-150 patients per day.  Lead office training and execution of Plasma Rich Platelet injections.          Company Name     January 2010   to   January 2011     Level 2 Personal Trainer   City  ,   State      Provided personalized attention, professional instruction, and exercise programming to each client, in order to maximize their health, fitness, and wellness goals while providing the highest level of customer service.  Key Achievements: Built and consistently maintained a full client base of 82 + clients and $5000.00+ in sales each month.  Responsible for employee training on new equipment and training methodologies.  Designed and implemented successful exercise and diet programs for clients, by utilizing Functional Movement Screening, specific biomechanics, body composition, VO2 max measurements, and client's own physical ability and understanding.          Company Name     January 2009   to   January 2010     Chiropractic Assistant   City  ,   State      Responsible for the administration of patient treatments, as directed by the chiropractor.  Obtained and recorded patient vital signs.  Scheduled appointments and recorded patient treatments.  Key Achievements:.  Initiated and developed in-office exercise and strengthening program for patients.  Performed cold laser treatments, electrical stimulation, and X-ray imaging and developing, in order to improve patient's relief of symptoms.          Company Name     January 2007   to   January 2009     Fitness Manager/ Level 3 Trainer   City  ,   State      Responsible for communicating and upholding company policies and procedures.  Managed a clean, friendly and well-maintained club.  Ensured that team members consistently executed the basics in punctuality, dress code compliance, friendliness and cleanliness.  Hired, trained, and developed a strong team of Personal Trainers.  Responsible for the successful attainment of department targets, including revenue and member retention.  Acted as the point of reference for fitness expertise within the club.  Key Achievements: Achieved club's monthly budget goal of $30,000.00 per month in training sales on a consistent basis.  Hired and developed four successful full-time trainers that were able to continually grow their business month over month.  Built and maintained my own client base of 120+ client sessions and $5000.00+ in sales per month.          Education and Training      University of Colorado      B.A  :   Integrative Physiology    City         Integrative Physiology Continuing Education - Metropolitan State University of Denver Skills: Proficient in data base management Entry level laboratory skills Blood draws and centrifuge use Electronic Health Records Professional Development: EMT-B License, IV& EKG- Front Range Community College, Personal Trainer Certification- American College of Sports Medicine          Skills    budget, client, clients, customer service, data base, direction, documentation, Functional, imaging, instruction, laser, max, office, policies, programming, sales, Trainer, employee training, composition   "
FITNESS,"         CASHIER           Career Overview    Experienced Receptionist Personable and enthusiastic Receptionist with more than 15 years of experience in training, operations, and customer service in various positions, including reception. Detail-oriented professional skilled at working independently and with diverse teams to ensure results. Effective communicator comfortable with people from multicultural backgrounds and demonstrated history of establishing rapport with leaders at all levels. Areas of Expertise Customer Service Cash Management Order Processing Microsoft Office Electronic Medical Records Interpersonal Communications Training and Instruction Nonprofit Case Management Medical Terminology Schedule Maintenance Multi-Line Reception Administrative Support Purchasing Procedures Vendor Negotiations Exam Room Preparation           Work Experience      Cashier    January 2012   to   January 2013     Company Name   Ôºç   City  ,   State      Greeted customers upon arrival and responded to inquiries for product or policy information.  Calculated costs and managed cash drawer before, during, and after shifts to ensure accuracy.  Answered more than 20 calls daily to resolve customer concerns and answer product questions.  Issued credits, receipts, and refunds to customers and maintained loyal clientele.  Maintained cleanliness and order around checkout areas.  Assisted with pricing and stocking of products, including special order coordination.  Responded to customer complaints to resolve issues in a proactive and helpful manner.          Fitness Instructor Assistant    January 2012       Company Name   Ôºç   City  ,   State      Supported Recreational Sports team, including coordination of programs and activities.  Ensured compliance with all departmental policies and procedures.  Collaborated with Program Coordinator on various projects.  Facilitated instruction on group exercise for people of all ages and skill levels.  Promoted correct form, position, and alignment during aerobic dance courses.          Case Manager    January 2010   to   January 2011     Company Name   Ôºç   City  ,   State      Collaborated with Case Managers from Chicago Family Health Center to develop and implement treatment plans for high risk clients.  Conducted individual intake assessments to determine services and served as client advocate.  Maintained and developed resource files in partnership with social service and community agencies.  Implemented various therapeutic and counseling methods to ensure success and progress.  Provided care, such as checking vital signs and changing sterile dressings.  Performed clerical tasks, including reception and data entry in electronic medical records database.  Monitored medication stock to replace expired products.          Purchasing Assistant    January 2009   to   January 2010     Company Name   Ôºç   City  ,   State      Placed orders for organizational supplies according to approved purchase order processes.  Negotiated prices with vendors for bulk and routine products.  Conducted research on potential new vendors to meet business needs.  Verified accuracy of incoming orders, processed invoices, and tracked missing documentation.  Performed annual inventory of assets, including identifying and logging each item.  Served as Switchboard Operator relief.          Customer Service Clerk    January 2008       Company Name   Ôºç   City  ,   State      Prepared submissions for underwriters, including communicating status updates and issues.  Purged files and prepared inactive records for storage offsite.  Maintained monthly activity reports.  Ensured exceptional quality of customer service.          Mapping Consultant/Assistant    January 2005   to   January 2006     Company Name   Ôºç   City  ,   State      Created statistical demographic maps for clients based on their specifications and needs.  Trained and supervised team of seven interns.  Collaborated with clients to ensure quality of service.          Mapping Assistant    January 2005   to   January 2006     Company Name   Ôºç   City  ,   State      Conducted research and compiled data to prepare demographic maps.  Performed statistical information review of Bronzeville for commercial and residential development.  Managed general office tasks, including administrative support and reception.          Radiology Assistant    January 1999   to   January 2002     Company Name   Ôºç   City  ,   State      Supported physicians and X-ray Technicians in capturing and processing films.  Organized and maintained patient field, complying with confidentiality procedures.  Assisted with patient transfers and ambulation.  Fulfilled code card requests.  Prepared operating and hospital rooms in adherence with sanitation and safety regulations.          Office Manager/Dental Assistant    January 1996   to   January 2000     Company Name   Ôºç   City  ,   State      Managed office operations, including schedule maintenance, billing, and accounting.  Provided multi-line reception and communicated with patients, insurance providers, and vendors.  Assisted with capture of dental X-rays and prepared examination room and dental trays.  Mixed compounds for cleanings and fillings.  Maintained patient records in Dentrix system and updated treatment information.  Educated patients on proper dental hygiene and follow up care.  Confirmed benefits for patients with specialists and insurance providers.          Educational Background      Bachelor of Arts   :   Interdisciplinary Studies (Social Services)      Northeastern Illinois University          Interdisciplinary Studies (Social Services)        Skills    accounting, administrative support, benefits, billing, clerical, counseling, clientele, client, clients, customer service, data entry, database, documentation, general office, instruction, insurance, inventory, office, organizational, policies, pricing, processes, progress, quality, reception, research, safety, Switchboard Operator   "
FITNESS,"         RECEPTIONIST AND VETERINARY TECHNICIAN           Summary     Dedicated and focused Office Administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.       Highlights          Microsoft Office proficiency  Excel spreadsheets  Meticulous attention to detail  Self-directed  Time management  Professional and mature  Strong problem solver  Resourceful  Dedicated team player  Strong interpersonal skills  Understands grammar  Proofreading  QuickBooks expert  AR/AP  Medical terminology  Mail management  Self-starter      Motivated  Dependable  Power Point proficiency  Outlook proficiency  Internet research  Dedicated with a reputation for consistently going beyond what is required            Experience      Receptionist and Veterinary Technician    June 2007   to   September 2014     Company Name   Ôºç   City  ,   State      Scheduled surgeries and routine appointments   Drew blood samples   Developed X-rays   Managed inventory and documentation   Ordered medical supplies and animal food   Administered vaccines, medication and performed lab tests  Assisted in surgeries and euthanasias.          Administrative Specialist and Personal Assistant    May 2013   to   December 2013     Company Name   Ôºç   City  ,   State      General administrative responsibilities included coordination of calendars (scheduled and coordinated arrangements for meetings, anticipated conflicts and needs), processed expense reports, and regular communications for cross-functional departments.  Provided systems support, establishing appropriate documentation and tracking of business processes include budget reports, and updating church members on New Songs custom computer program, CCB   Demonstrated excellent knowledge of skills with specific and commonly used office software (e.g., MS Office, Excel, and Power Point), expert knowledge of New Song Community Church's specific processes (e.g.,CCB.), and kept current on all training and upgrades.  Created mail distribution process and maintained on a daily basis  Used appropriate discretion in the management of information and managed confidential New Song Community Church's information in a professional manner.  Balanced tasks, activities, and productively set priorities of projects in conjunction with pastor's needs.  Understood the strategic business objectives of Assimilation within the church including managers and staff to execute appropriate administrative tasks to accomplish business objectives productively.  Created and maintained spreadsheets to accurately track expenditures by project.          Administrative Executive and Accountant    February 2013   to   December 2013     Company Name   Ôºç   City  ,   State      Provided excellent customer service to clients.  Provided assistance to staff by performing general office work such as filing, scanning, printing and invoice processing.  Prepared invoices, billed clients, and initiated payment plans if necessary.  Provided constant telephone, in-person, and e-mail contact with customers.  Responsible for managing the office (answered phones, filed, prepared monthly financial reports and financial analysis, etc.).  Presented quotes to customers for communication services  Accountable for cash transactions, and balance incoming revenue on a daily basis.   Managed accounts receivable and accounts payable by the use of Quicken Books.          Fitness Executive and Corporate Sales Representative    November 2011   to   December 2012     Company Name   Ôºç   City  ,   State      Engage members and prospective members in product sales and promotions.  Schedule preventative maintenance and vendor management  Maintain corporate partnerships and drive lifetime membership sales.   Responsible for daily currency handling.   Ability to perform CPR and use an AED.  Greet and assist all members and staff in any needs or issues that arose within the club on a daily basis.          Education      Associates Degree   :   Business Management  ,   2007    Harford Community College   Ôºç   City  ,   State  ,   United States     Emphasis in Business Management and Biology         Emergency Medical Technician-Basic, Emergency Vehicle Operator, CPR/AED Certified   :   Fire Science  ,    2005    Maryland Fire and Rescue Institute   Ôºç   City  ,   State  ,   United States            Diploma   :      2004    North Harford High School   Ôºç   City  ,   State  ,   United States     Graduated with honors  Presidential Academic Achievement Award  Student government representative         Interests     Chiari and Syringomylia Foundation:   As a sufferer and member of Chiari and Syringnomylia Foundation it is an organization I hold very dear to my heart. I have promoted, fund-raised and organized charity walks. I have gotten corporate sponsors and donors as well as organized doctors and speakers to present and educate on the subject.   Bel Air Volunteer Fire Company:   As a member of Bel Air Volunteer Fire Company, I was trained to provide emergency medical care, maintain composure in stressful and high intensity situations. I also was taught defense yet safe driving of an ambulance as well as filing proper state documentation. I also served as support to other fire stations and community functions.   Habitat for Humanity:   As an active participant in Habitat for Humanity, I helped rehabilitate, restore and build housing for the less fortunate in my local community. I learned a sense of community, hard work, dedication and appreciation. March of Dimes :  As a participant and volunteer of March of Dimes, I have fund raised hundreds of dollars for babies and children with Diabetes. I have also walked numerous miles in their honor. I have worked registration tables and water booths.        Skills     AR/AP, administrative, billing systems, business processes, CPR,  excellent customer service, filing, financial, insurance, inventory,  Excel, MS Office,  Outlook, Power Point, Microsoft Word, Internet research, policies, processes, protocols, Quick Books,     "
FITNESS,"           WELLNESS DIRECTOR         Professional Summary          Skills          SKILLS  Body composition evaluations  Telehealth experience  Group Instruction  One-on-one coaching  Health education  Data management  Supervision  Planning and Coordination  Training & Development  Leadership  Compassion  Conflict resolution  CERTIFICATIONS  Group Fitness Instructor, NIFS Certified  Certified Therapeutic Exercise Specialist, ACE Certified  Yoga, Tai Chi, Spin, TRX, Behavior Modification, Parkinson's, Health and  Wellness, Aquatics NETA, Aquatic Exercise and Science and ACE  Certified,  Mixed Martial Arts and Boxing certified Inspector, Association of Boxing  Commissioners.      Accounting, HR, Promotion  Administrative, Instructor, Public relations  Arts, Instruction, Quality  Budgets, Leadership, Quality control  Business operations, Managing, Relationship-building  Coaching, Marketing, Safety  Chi, Market, Sales  Interpersonal, Access, Statistics  Excellent, NETA, Supervision  Communication, Organizational, Team player  Conflict resolution, Personnel, Trainer  Clients, Camera, Video  Data management, Policies, Composition  Delivery, Presentations  Educator, Pricing  Finance, Processes  Financial, Profit  Forms, Program development  Functional, Progress            Work History      WELLNESS DIRECTOR  ,     09/2015   to    Current      Company Name    ‚Äì    City  ,   State        Helped clients set and achieve health and wellness goals.  Conducted group wellness presentations for classes up to 80+ participants.  Demonstrated safe and correct forms for each exercise and piece of
equipment.  Conducted needs assessments or surveys to determine interest in or
satisfaction with wellness and fitness programs, events or services.  Met or exceeded monthly revenue and training goals.  Performed screenings every month for markers such as blood pressure,
weight and BMI.  Conducted needs assessments or surveys to determine interest in or
satisfaction with wellness and fitness programs, events or services.  Demonstrated safe and correct forms for each exercise and piece of
equipment.  Built strong relationships with members to promote health, wellness and
available services.  Conducted group wellness presentations for classes up to 80+ participants.  Helped clients set and achieve health and wellness goals.  Eliminated downtime and maximized revenue by providing top project
quality control.         01/2009   to    Current      Company Name    ‚Äì    City  ,   State        Expanded cross-functional organizational capacity by collaborating across
departments on priorities, functions and common goals.  Maximized productivity by keeping detailed records of daily progress and
identifying and rectifying areas for improvement.  Explained and taught regulations and rules to athletes and coaches.  Verified accuracy of score calculations before winners were announced.  Communicated with athletic regulation staff, athletes and trainers.  Collected daily reports for improved efficiency during athletic events.  Inspected equipment for compliance with safety and event regulations.  Established clear benchmarks for performance and monitored individual
and athlete progress.  Educated athletes, trainers and fellow athletic regulation co-workers about
rules and regulations.  Reviewed video playbacks and slow-motion camera footage to evaluate
calls and judge appeals.  Calculated athlete and event statistics on rolling basis during event.  Monitored play times and elapsed time during particular events, stopping
clocks to meet regulatory requirements.  Educated and mentored more than 20+ co-workers on policy and
procedures during high pressured events.  Improved athlete medical outcomes and delivery of care through improved
clinical quality processes.         09/2000   to    Current      Company Name    ‚Äì    City  ,   State        Adapted classes to meet expectations and interests of members, resulting
in improved participation.  Consulted with clients to define personal health needs, formulate effective
fitness, nutritional or rehabilitation plans and improve overall well-being.  Modified workout plans according to fitness levels and medical
considerations.  Broadcasted information about events, gym classes and community
offerings.  Coordinated healthy and safe use of fitness tools, equipment and spaces to
prevent injuries.  Worked independently and as member of cohesive team to support
individual needs.  Supported program development by adding new and exciting classes to
facility schedules.  Taught staff and participants proper methods for best use of equipment to
meet individual fitness goals.  Applied performance data to evaluate and improve operations, target
current business conditions and forecast needs.  Stayed current with market trends to determine optimal pricing of goods
and services and to capitalize on emerging opportunities.  Established, optimized and enforced business policies to maintain
consistency and high-quality standards across multiple vendor operations.  Used knowledge of market trends to create value-added solutions resulting
in 80% increase in service utilization.  Directed business operations to maintain and improve company financial
gains.  Managed day-to-day business operations, including accounting, finance,
HR, marketing and public relations.  Devised, deployed and monitored processes to boost long-term business
success and increase profit levels.  Set, enforced and optimized internal policies to maintain efficiency and
responsiveness to demands.  Recruited, hired and trained initial personnel, working to establish key
internal functions and outline scope of positions for new organization.  Founded and managed business operations, growing revenue through
personal training and on-site group fitness instruction with major business
companies and its' employee base to include staff families.  Applied performance data to evaluate and improve operations, target
current business conditions and forecast needs.  Maintained up-to-date administrative records to monitor operational
conditions.  Managed key accounts, including developing sales presentations and
promotion initiatives to drive product sales and increase brand awareness.  Enhanced operational efficiency and productivity by managing budgets,
accounts and analyzing company needs and industry trends.         Education      Bachelor of Science  :   Natural Health Studies  ,   05/2007     Clayton College of Natural Health   -   City  ,   State           Work History      WELLNESS DIRECTOR  ,   09/2015   to    Current      Company Name   ‚Äì   City  ,   State      Helped clients set and achieve health and wellness goals.  Conducted group wellness presentations for classes up to 80+ participants.  Demonstrated safe and correct forms for each exercise and piece of
equipment.  Conducted needs assessments or surveys to determine interest in or
satisfaction with wellness and fitness programs, events or services.  Met or exceeded monthly revenue and training goals.  Performed screenings every month for markers such as blood pressure,
weight and BMI.  Conducted needs assessments or surveys to determine interest in or
satisfaction with wellness and fitness programs, events or services.  Demonstrated safe and correct forms for each exercise and piece of
equipment.  Built strong relationships with members to promote health, wellness and
available services.  Conducted group wellness presentations for classes up to 80+ participants.  Helped clients set and achieve health and wellness goals.  Eliminated downtime and maximized revenue by providing top project
quality control.           01/2009   to    Current      Company Name   ‚Äì   City  ,   State      Expanded cross-functional organizational capacity by collaborating across
departments on priorities, functions and common goals.  Maximized productivity by keeping detailed records of daily progress and
identifying and rectifying areas for improvement.  Explained and taught regulations and rules to athletes and coaches.  Verified accuracy of score calculations before winners were announced.  Communicated with athletic regulation staff, athletes and trainers.  Collected daily reports for improved efficiency during athletic events.  Inspected equipment for compliance with safety and event regulations.  Established clear benchmarks for performance and monitored individual
and athlete progress.  Educated athletes, trainers and fellow athletic regulation co-workers about
rules and regulations.  Reviewed video playbacks and slow-motion camera footage to evaluate
calls and judge appeals.  Calculated athlete and event statistics on rolling basis during event.  Monitored play times and elapsed time during particular events, stopping
clocks to meet regulatory requirements.  Educated and mentored more than 20+ co-workers on policy and
procedures during high pressured events.  Improved athlete medical outcomes and delivery of care through improved
clinical quality processes.           09/2000   to    Current      Company Name   ‚Äì   City  ,   State      Adapted classes to meet expectations and interests of members, resulting
in improved participation.  Consulted with clients to define personal health needs, formulate effective
fitness, nutritional or rehabilitation plans and improve overall well-being.  Modified workout plans according to fitness levels and medical
considerations.  Broadcasted information about events, gym classes and community
offerings.  Coordinated healthy and safe use of fitness tools, equipment and spaces to
prevent injuries.  Worked independently and as member of cohesive team to support
individual needs.  Supported program development by adding new and exciting classes to
facility schedules.  Taught staff and participants proper methods for best use of equipment to
meet individual fitness goals.  Applied performance data to evaluate and improve operations, target
current business conditions and forecast needs.  Stayed current with market trends to determine optimal pricing of goods
and services and to capitalize on emerging opportunities.  Established, optimized and enforced business policies to maintain
consistency and high-quality standards across multiple vendor operations.  Used knowledge of market trends to create value-added solutions resulting
in 80% increase in service utilization.  Directed business operations to maintain and improve company financial
gains.  Managed day-to-day business operations, including accounting, finance,
HR, marketing and public relations.  Devised, deployed and monitored processes to boost long-term business
success and increase profit levels.  Set, enforced and optimized internal policies to maintain efficiency and
responsiveness to demands.  Recruited, hired and trained initial personnel, working to establish key
internal functions and outline scope of positions for new organization.  Founded and managed business operations, growing revenue through
personal training and on-site group fitness instruction with major business
companies and its' employee base to include staff families.  Applied performance data to evaluate and improve operations, target
current business conditions and forecast needs.  Maintained up-to-date administrative records to monitor operational
conditions.  Managed key accounts, including developing sales presentations and
promotion initiatives to drive product sales and increase brand awareness.  Enhanced operational efficiency and productivity by managing budgets,
accounts and analyzing company needs and industry trends.         Certifications      CERTIFICATIONS  Group Fitness Instructor, NIFS Certified  Certified Therapeutic Exercise Specialist, ACE Certified  Yoga, Tai Chi, Spin, TRX, Behavior Modification, Parkinson's, Health and
Wellness, Aquatics NETA, Aquatic Exercise and Science and ACE
certified,  Mixed Martial Arts and Boxing certified Inspector, Association of Boxing
Commissioners.        Skills     Accounting, administrative, Arts, budgets, business operations, coaching, Chi, interpersonal, excellent  Communication, Conflict resolution, clients, Data management, delivery, educator, finance, financial, forms, functional, HR, Instructor, Instruction, Leadership, managing, marketing, market, access, NETA, organizational, personnel, camera, policies, presentations, pricing, processes, profit, program development, progress, promotion, public relations, quality, quality control, relationship-building, safety, sales, statistics, Supervision, team player, trainer, video, composition       Additional Information      Enthusiastic wellness and fitness professional experienced in personal fitness
training throughout all age groups, group instruction with a strong background in
therapeutic exercise. Hardworking and dedicated team player with excellent
communication and relationship-building skills. Known for personable demeanor
and determined attitude. A fitness instructor and personal trainer with over 20
years of successful experience in preparing clients for their life long journey into
health and wellness. Recognized consistently for performance excellence and
contributions to success in the health and wellness industry. Strengths in building
interpersonal relationships and am a seasoned ACE and NETA certified group
fitness instructor in multiple areas (i.e. Tai chi, yoga, spin, TRX), certified
personal trainer and therapeutic exercise specialist. Multi-talented fitness leader
with a successful history helping individuals of all backgrounds and abilities
improve health, fitness and overall well-being. Knowledgeable about healthy
eating, exercise programs and good lifestyle choices. Adept at leading groups
and individual coaching sessions to promote wellness. Excellent educator adept
at working with people at all skills levels to improve physical strength, stamina
and health.
ACCOMPLISHMENTS   Collaborated with multidisciplinary teams in the development of community
health and wellness programs to promote positive outcomes.
  Supervised team of 5 staff members.
  Documented and improved community access which led to increases in
multiple user accessibility and promoted long-term community engagement.     "
FITNESS,"         ASSISTANT GENERAL/OPERATIONS MANAGER       Summary     Results-focused management professional offering ten years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.       Skills         Staff training  Supervision and trainingOperations management   Staff development  Inventory control  Cross-functional team management  Complex problem solving   Customer service-oriented  Appointment scheduling  Front desk management  Spa maintenance  Inventory maintenance  Employee interviewing and hiring  Payment tracking systems  Understands spa services  Meeting Maker familiarity  Knowledge of UPS and Fed Ex shipping systems  Hospitality industry knowledge  Attentive to detail  Multi-tasker extraordinaire              Accomplishments     Leadership   Served as key contributing member to Leadership team.    People Management:    Hired and mentored all staff  Streamlined the training of the departments    Financial Management:    Oversaw the budgets and inventory control    Created new manual for documenting all spa products.Served as Dermalogica product line expert.       Experience     01/2013   to   06/2015     Assistant General/Operations Manager    Company Name   Ôºç   City  ,   State       Managed team of 45 of professionals.Served as mentor to junior team members.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.        07/2012   to   01/2013     General Manager    Company Name   Ôºç   City  ,   State      Informed guests of spa services, programs and activities over the phone and in person. Addressed all guest complaints and referred any escalated situations to management.Checked members and guests in promptly for their appointments.Efficiently checked guests in and out using Millenium.Coordinated and booked all spa service appointments for individual and group clients.Assigned clients to spa therapists by aligning the client's needs with the spa therapists expertise.Addressed all member concerns with patience.Responded to customer inquiries in a friendly and professional manner.Verified end-of-day reports against credit and cash profits.Clearly communicated with each technician regarding any schedule changes.Executed all daily opening and closing procedures.Organized salon paperwork and office files.Introduced corporate policies, procedures and work rules to new spa employees.         08/2010   to   07/2012     Head/Esthetician    Company Name   Ôºç   City  ,   State      Advised guests on special events and product promotions.Mailed client forms and salon promotional documents.Informed guests of spa services, programs and activities over the phone and in person.Addressed all guest complaints and referred any escalated situations to management.Researched the various types of spa therapies and treatments to be better informed of spa services.Supplied guests with robes, slippers and locker keys.Efficiently checked guests in and out using spa biz.Instructed guests on facility safety measures.Coordinated and booked all spa service appointments for individual and group clients.Assigned clients to Spa Therapist by aligning the client's needs with the Spa Therapist expertise.Documented any observed safety hazards and reported them to management immediately.Addressed all member concerns with patience.Provided accurate product and merchandise information to customers.         11/2007   to   10/2009     Esthetician, Certified Laser Technician    Company Name   Ôºç   City  ,   State      Informed guests of spa services, programs and activities over the phone and in person.Addressed all guest complaints and referred any escalated situations to management.Researched the various types of spa therapies and treatments to be better informed of spa services.Instructed guests on facility safety measures.Documented any observed safety hazards and reported them to management immediately.Addressed all member concerns with patience.Provided accurate product and merchandise information to customers.Responded to customer inquiries in a friendly and professional manner.Suggested and sold spa services and retail products to customers.Advised guests on special events and product promotions.          Education and Training     2006       Bachelor Marketing/Management    University of Aesthetics            Ôºç   City  ,   State       Esthtician training        1993     Bacholrs  :   Marketing/Management    Emporia State University   Ôºç   City  ,   State       Marketing/ManagementCoursework in Business and ManagementCoursework in Marketing and Communications             Assosicates      Seward County Community College   Ôºç   City  ,   State       Coursework in Marketing and CommunicationsCoursework in Business and Management         Skills     banking, budget, interpersonal skills, client, customer satisfaction, customer service, general manager, hiring, human resource, Inventory, inventory control, Laser, managing, marketing, payroll, policies, profit and loss, quality, recruiting, retail sales, sales, sales training, surveys    "
FITNESS,"         SENIOR SALES MANAGEMENT CONSULTANT         Professional Summary     Executive-level Business Manager and entrepreneur with experience running start-ups, emerging companies and alternative investments. Strong technology and product development expertise with a focus on building strategic relationships. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.       Skills                    Work History      Management Consultant/Sales Executive  ,     06/2017   to   Current     Company Name   ‚Äì   City  ,   State      Holistic solutions for client through identifying new products/services ranging from banking solutions to alternative investment opportunities
Holistic solutions for client through identifying new products/services ranging from banking solutions to alternative investment opportunities
Established relationships with key decision-makers within customer's organization to promote growth and retention
Capitalized on industry and marketplace trends to strategize solutions and enhance business operations
Over $7 million dollars in insurance lines sold in 36 months
Over $140,000 in Net Commissions Year 1. $180,000 NC Year 2. $200,000 expected in Year 3
Ranked eighth out of 170 agents nationwide ‚Ä¢ Conduct site visits to assess needs, demonstrate p
Facilitated 37% increase in top line sales over 24 months
Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management         Senior Small Business Analyst/Consultant Manager  ,     06/2015   to   05/2017     Company Name   ‚Äì   City  ,   State      Conducted thorough reviews of small business operations of various vendors to devise and deploy improvement strategies, facilitating consistent returns  Created over $10 Million in new business accounts, selling AMEX brand to small businesses  Sold business management and financial tools to C-suite executives  Developed new lines of communication and business opportunities for business owner and AMEX ‚Ä¢ Helped commercial banking by qualifying clients for commercial loans and Lines of Credit  Utilized financial statement analysis skills to highlight areas where a business needed help and how to find the resources to getting that help  Created new avenues of success for small businesses to utilize a suite of American Express business products  Counseled and identified key areas of success for small companies to focus  Developed key relationships with CPAs, attorneys, mortgage and other centers of influence with the result of generating new leads and new business as well as important referrals         Executive Director of Operations  ,     01/2011   to   03/2015     Company Name   ‚Äì   City  ,   State      Set and administered annual operating budget  Scouted franchise locations, negotiated leases, oversaw facility build out and equipment orders and installations  Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits  Trained, coached and mentored staff to ensure smooth adoption all programs  Managed 112 team members across 14 departments, resulting in approximate 22% increase in annual revenue YOY for 11 years  Devised, deployed and monitored processes to boost long-term business success and increase profit levels 32%  Increased profits by assessing effectiveness of advertising and employee training projects  Trained, coached and mentored staff to ensure smooth adoption of new sales and customer service initiatives  Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader  Supported regulatory compliance by overseeing all audits to verify protocol adherence         Startup Founder  ,     11/2004   to   02/2011     Company Name   ‚Äì   City  ,   State      Founded Brooklyn based fitness start-up company focused on high level, elite clientele  Built referral pipeline by remaining active with community, establishing referral networks and resources  Shared mission of organization with public through successful community outreach and marketing strategies  Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues  Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives  Assessed financial reports and statements regularly to update processes and operations for greater profitability  Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations         Financial Services Representative/Analyst  ,     07/1999   to   02/2004     Company Name   ‚Äì   City  ,   State      Managed portfolio of affluent clients with high net worth  Retail client banking, investment advisement, estate planning and basic tax advisory work  Heavy phone sales, client building, and continuously excelling at sales goals and revenue generation  Stock Trading, Pink Sheets, Small Cap and Mid cap stock selection and advisement for retail clients  Served brokerage clients with fixed annuities, SPDRS and other financial products  Managed currency exchanges and retail investment opportunities in European and foreign markets  Entered member transaction data into online banking software  Worked with potential investors to support IPOs and ensure success  Worked with clients and finance companies to find optimal solutions for financing  Acted as liaison between customers and funders to increase overall funding by  92 % and remove financial roadblocks         Education      B.S  :   Business Administration  ,   2019     Northern Arizona University   -   City             Certifications      Life, Accident and Health License  Certified Personal Trainer (CPT)  Excel Spread Sheets  Sales Force  SaaS, SPSS, Enterprise Software  Google Analytics  Heal Code  Mind Body  MS Suite (Power Point, Word, Derivatives)  Various Marketing Platforms (Constant Contact, Mail Chimp, Etc)     "
FITNESS,"         CUSTOMER SERVICE REPRESENTACTIVE       Summary    Energetic Customer Service Associate with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Hands-on Customer Service Manager effective in motivating others to reach their optimum potential.      Highlights          MS Office proficient  At-home daycare professional  Emotionally supportive  Self-sufficient and confident  Positive and optimistic  People-oriented  Creative problem solver  Exceptional communication skills  Quick learner  Strong client relations  Credit card processing  Multi-line phone talent              Accomplishments    Exceeded all company goal and personal goals. excellent average handle time and outstanding Customer satisfaction reports. Received numerous compliments from members.      Experience      Customer Service Representactive   08/2014   to   Current     Company Name   City  ,   State      Processed applications, payments, corrections, endorsements and cancellations.  Submitted up-to-date activity and production logs to agency management for review.  Presented and clearly explained insurance policy options to clients based on their needs and goals.  Called 20-30¬†lapsed customers each¬†day to inquire about continuing needs. Handled escalated calls. Researched cases, pay by phone, handled vendor return unit calls and also took Supervisor calls. Became a researcher/Supervisor within¬†3 months of start date.             Office Manager/ Fitness Instructor   04/2013   to   08/2014     Company Name   City  ,   State       Recruited an average of 7 new participants each month.  Explained exercise modifications and contraindicated movements to participants with a history of injury.  Cultivated positive relationships with participants by interacting with them during group fitness classes.  Greeted all members in a professional and friendly manner.  Developed safe and effective exercise programs for all members.  Explained class objectives and rules.          Customer Service Associate   01/2013   to   04/2013     Company Name   City  ,   State       Effectively managed a high-volume of inbound and outbound customer calls.  Answered a constant flow of customer calls with up to 30 calls in queue per minute.  Acted professionally and patiently when addressing negative customer feedback.          Customer Service Associate   08/2012   to   01/2013     Company Name   City  ,   State       Assessed clients' financial situations to develop strategic financial planning solutions.          Daycare Assistant/ Office Manager   04/2010   to   08/2012     Company Name   City  ,   State       Promoted good behavior by using the positive reinforcement method.  Promoted language development skills through reading and storytelling.  Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.  Relieved the head teacher and toddler teacher.  Dressed children and changed diapers.  Communicated regularly with parents about daily activities and behaviors.  Offered parents detailed daily reports that outlined their child's day.  Maintained daily records of children's individual activities, behaviors, meals and naps.  Maintaineda child-friendly environment by allowing frequent access to outdoor activities.  Sparked imagination by helping children discover new things each day.  Sparked imagination by helping children discover new things each day.          Customer Service Rep   01/2009   to   04/2010     Company Name   City  ,   State       Effectively managed a high-volume of inbound and outbound customer calls.  Answered a constant flow of customer calls with up to 25 calls in queue per minute.  Addressed and resolved customer product complaints empathetically and professionally.  Defused volatile customer situations calmly and courteously.  Accurately documented, researched and resolved customer service issues.  Mastery of customer service management systems and databases.  Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.  Identified chronic customer issues by creating and maintaining customer complaint log.  Referred unresolved customer grievances to designated departments for further investigation.  Managed high call volume with tact and professionalism.  Acted professionally and patiently when addressing negative customer feedback.          Education      Paralegal Certificate  Paralegal     2009       Branford Hall Career Institute   City  ,   State               Bachelor of Science                  Skills    Accounts payable, arts, Billing, call center, communication skills, CPR Certified, Creative problem solver, Credit, clients, client relations, customer service, databases, fast, financial, financial planning, First Aid, access, MS Office, Paralegal, Persuasive, speaker, Quick learner, reading, strategic, teacher, phone   "
FITNESS,"         MEMBERSHIP COORDINATOR       Career Focus    I would like the opportunity to share more about my work experience and how my skill set could contribute to the
successful day-to-day running of your company. I'd be happy to supply strong references at your request.
I am currently in pursuit of a career and believe my skills could greatly contribute to your company.
Gainful employment in a well structured cooperative environment in which my skills and hard work can be optimally
utilized. Frankly stated I am looking for a career as opposed to a ""job"".      Summary of Skills          Reliable and dependable          High customer service standards  Active listening skills          Flexible scheduling  Top sales performer          Superior organization skills  Customer service expert          Excellent multi-tasker  Opening/closing procedures          Superb sales professional  Sharp problem solver          Bar management      Time management ability  Excellent communication skills  Strong lead development skills  Goal-oriented¬†  Focused on customer satisfaction   Customer service expert    Employee training  Clean and professional  Cold calling  Self-motivated            Professional Experience     05/2014   to   Current     Membership Coordinator    Company Name   Ôºç   City  ,   State      As Membership Coordinators I am responsible for selling memberships at the health club.  The position requires that
     the membership coordinator generate at least 60% of my own prospects through normal prospecting channels.  The other 40% may originate from club advertising and promotions.  A strong working relationship with club staff
     is expected of the membership coordinator.  Paperwork and administrative follow-up on personal sales, along with
     personal follow-up on new memberships are essential tasks.  Responsibilities and Approximate Time Distribution
     15% - Telephone solicitation, prospecting and other follow up.  4% - Sending mailings to prospects.            60% - Touring prospective and making actual sales presentations.  10% - Follow-up on new members sold and generating referrals,
     3% - Paperwork and administrative work.  3% - Attending meetings.  3% - Participating in ongoing training programs.  2% - Attending special events.         06/2011   to   05/2014     Customer service Manager on dutie (MOD)    Company Name   Ôºç   City  ,   State      During my time with Bladium As a Customer service MOD I worked in a privately owned Sports and Fitness
     club my job again is to facilitate an excellent customer service experience I am proud to say my professional skills
     in customer service continue to grow stronger and stand out some of my duties included but are not limited to;
      Customer service, opening/closing procedures,monetary responsibilities, maintaining a facility opening /closing
      checklist with various task, outbound calls, EFT collections and updates, confirmation and cancellation of
      customer club memberships and registrations, entering guest waivers,filing, faxing, mailing of invoices directly
      to a clients home and or business, answering and directing high volume of phone inquires, greeting and
      checking in of all guests,answering guest questions,cash handling,facility safety/cleanliness upkeep according
      to company standards.         09/2009   to   09/2014     Customer Service Representative/Bar Attendant    Company Name   Ôºç   City  ,   State      My time spent with Bladium as a Bartender my job is to facilitate an excellent customer service experience to
     produce sales,some of my duties include but not are limited to; Sales,cash handling,opening and closing
     procedures,monetary responsibilities,at times working in a fast pace environment, Mixing drinks, preparing food,
     keeping track and ordering supplies from our vendors as needed, keeping department up to company standards.         04/2006   to   08/2009     Sales/Customer Service Representative    Company Name   Ôºç   City  ,   State      During my time spent with Party America my job was again to facilitate an excellent customer service experience
      to produce sales, I believe my time spent with Party America helped me in truly honing my excellent customer
      service skills.  Some of my duties included but were not limited to; answering and directing phone lines greeting
      and assisting guests, setting and design of merchandise location, freight unloading ,monetary responsibilities,
      closing procedures customer receiving, ordering procedures for guests, arraignment of balloon bouquets.  Also
      kept the store up to company brand standards.         03/2003   to   04/2005     Sales Representative    Company Name   Ôºç   City  ,   State      As a sales representative I worked on a nation wide call center environment in order to broker and secure the sale
      of medical supplies.  My duties included but were not limited to; Customer service, outbound call sales,
      confirmation and cancellation of customer invoices, filing, faxing, mailing of invoices directly to a clients home
      and or business, answering and directing high volume of phone inquires.         10/2002   to   01/2003     Merchandise and Customer Assistant (MCA)    Company Name   Ôºç   City  ,   State      As a sales representative I worked on a nation wide call center environment in order to broker and secure the sale
      of medical supplies.  My duties included but were not limited to; Customer service, outbound call sales,
      confirmation and cancellation of customer invoices, filing, faxing, mailing of invoices directly to a clients home
      and or business, answering and directing high volume of phone inquires.          Education     2005     High School Diploma                  Thornton          Thornton, CO, Adams              Skills    administrative, advertising, call center, cash handling, closing, clients, excellent customer service, excellent customer
      service, Customer service, dependable, directing, special events, fast, faxing, filing, listening, mailing, meetings, organization skills, presentations, problem solver, receiving, safety, selling, Sales, scheduling, Telephone, phone, training programs   "
FITNESS,"         PHYSICAL THERAPY AIDE       Summary    Experienced Physical Therapist Technician in patient aide and well-being. A quick learner capable of handling a fast-paced setting as well as stressful environment. A facility will benefit from my responsible, reliable and dedicated team player approach as well as the ability to work independently when necessary. My skills of establishing and maintaining relations with supervisors, coworkers and clients/patients will help the organization to provide great patient care as well as excellent customer service. Prior personal trainer certified in Zumba Gold, Zumba Toning and Zumba Kids.      Experience      Physical Therapy Aide   05/2017   to   07/2017     Company Name   City  ,   State       Aided the PTA's and OTA's with their patient treatment and or program.  Transported and or escorted patients to and from the therapy room.  Assisted PTA's and OTA's with facility cleanliness and equipment maintenance.          Fitness Instructor & Trainer/ Front Desk Staff/ Group X Manager   09/2009   to   07/2017     Company Name   City  ,   State       Taught - Zumba, Zumba Toning, Zumba Gold and Zumba Kids.  Launched ""Zumba Gold"" program for senior citizens 55 and older at Facility.  Offered one-on-one fitness consultations.  Worked to recruit new members to facility and group X classes.  Customer service, sales, answered phones and handled onsite daily task.          Assistant Manager   05/2000   to   05/2003     Company Name   City  ,   State       Maintained store staff by recruiting, selecting, orienting, and training employees.  Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.  Identified current and future customer requirements by establishing a rapport with potential and actual customers to understand service requirements.  Ensured availability of merchandise and services by approving contracts which help to maintain inventory.  Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.          Administrative Assistant   11/1994   to   07/1996     Company Name   City  ,   State       Greeted clients, performed client outreach, and maintained updated contact information.  Streamlined incoming communications; answered and directed calls.  Made travel arrangements and create itineraries.  Managed calendars and schedules; booked and coordinated appointments.  Handled expense reporting, accounts payable/receiving, and invoice processing.  Scheduled and organized logistics for meetings.  Conducted research and compiled material for presentations, reports, and other documents.  Purchased and distributed office supplies; managed vendor relationships.  Maintained office facilities; troubleshot and diagnosed issues.          Senior Cashier   07/1993   to   08/2000     Company Name   City  ,   State       Supervised the performance of 10-14 employees.  Distributed cash between two to six registers.  Counted all sales, recorded merchandise, and sales receipts.  In charge of cash revenues and merchandise, including cash drops and merchandise logs.  Provided excellent customer service.  Proven ability to answer customer questions and give information regarding the business procedures and policies in an exact and customer-friendly way.  Worked closely with Accounting Department assisting with loss mitigation.          Education and Training      Bachelor of Science  :   Allied Health   2020       Ashworth College            Certificate Physical Therapy Aide  :   Allied Health   2017       Norwalk Community College   City  ,   State  ,   USA             Associate of Science  :   Marketing Management    Bronx Community College   City  ,   State  ,   USA             Skills    Accounting, accounts payable, ABC, budget, contracts, CPR certified, client, clients, excellent customer service, Customer service, training employees, equipment maintenance, expense reporting, financial, maintain inventory, invoice processing, logistics, meetings, merchandising, MS Office, office, patient treatment, Physical Therapy Aide, policies, presentations, pricing, promotion, rapport, receiving, recruiting, research, sales, scheduling, phones, therapy, travel arrangements, written communication skills.   "
FITNESS,"         FLIGHT ATTENDANT       Summary     Former police detective with 22 years of experience.  Specialized in investigating organized crime, money laundering, financial fraud, bank fraud and tax fraud cases. Well experienced in traditional and digital/web based investigations.¬† SWAT/firearms/driving/defensive tactics trainer experience.       Highlights          Financial crimes investigator  ID theft investigator  Insurance Fraud  Court testimony      Skilled interrogator   Firearms/Driving Instructor  GPS tracking services   Undercover investigations            Accomplishments      Created the Internet forensic detective position to support all investigation types.   Pioneered the use of asset forfeiture in fraud investigations, seizing over $50,000 in assets in one year.¬†   Developed a training program that increased liquor enforcement by 500%.¬†   Implemented a GIS case tracking system.¬†   Sustained a 100% conviction rate for assigned fraud cases.        Experience      Flight Attendant   10/2013   to   Current     Company Name   City  ,   State     Took this job for the time to write two novels about terrorism and police/military response: GOOD BYE, SEATTLE¬† and AVENGE SEATTLE        Personal Fitness Trainer   09/2011   to   10/2013     Company Name   City  ,   State       Designed and conducted individualized fitness programs  Developed and implemented an Access based database for programs and exercises for trainers.          Fraud Detective   08/2005   to   09/2011     Company Name   City  ,   State       Pioneered asset forfeiture procedures for fraud unit, over $50,000 in criminal proceeds and equipment being converted to support investigations.  Created the Internet Forensic Detective position, increasing our detectives' ability to function in the modern media and specifically the off-site, foreign server storage of data.  Successfully investigated complex financial investigations from retail transactions to overseas wire transfers. 100% conviction/confession rate.  Helped re-write the department's unusual occurrence manual bringing our department into compliance with international standards.  Instructor in Emergency Vehicle Driving,  Liquor Law Enforcement, and Field Training Officer.          Enforcement Officer   12/2004   to   08/2005     Company Name   City  ,   State       Managed enforcement and regulatory activities related to 300+ licensees.  Conducted investigations ranging up to complex financial investigations of hidden owners.  Started a program to teach liquor law enforcement at Basic Law Enforcement Academy and various agencies, increasing effective enforcement throughout the region by 500% without requiring additional personnel.  Firearms and Defensive Tactics Instructor          Program Manager / Technician   08/2003   to   12/2004     Company Name   City  ,   State       Designed and implemented a GIS based data management system, replacing their paper system, which drastically decreased man-hour costs per project.    Initiated and managed multiple projects within a cost share program involving local community members and WA Dept. of Ecology.          Senior Police Officer   11/1994   to   06/2002     Company Name   City  ,   State       Served on gang emphasis patrol detail, SWAT team, Field Training Officer, and Fraud Investigator.  Regional Representative to Washington State Tactical Officers' Association Instructor at state level for SWAT basic and advanced courses.  Developed a class for military style tactical planning at advanced SWAT courses.  Member of Congressman Nethercutt's law enforcement advisory board.¬† Helped introduce a bill for state funding for body armor for less affluent, smaller departments.          Deputy Sheriff   06/1989   to   11/1994     Company Name   City  ,   State       SWAT Team Trainer, Field Relief Supervisor, Search and Rescue team member          Commanding Officer   06/1985   to   06/1989     Company Name   City  ,   State       Commanded a 143 man Military Police organization.  Organized MP detachments based on mission requirements and commanded detachments once deployed.  Commanded the largest peacetime POW exercise of a USMC unit, receiving a letter of commendation from US Central Command, and established the procedure used in the Middle East today.  Participated in national level work group on low intensity conflicts in Washington DC.¬† Helped create OH-10 Manual on subject.  Revolutionized counter terrorism training for Military Police by contracting trainers outside of USMC.          Education      Certification  :   Linguistic Statement Analysis Technique   2011       LSAT Institute   City  ,   State               Certification  :   Preparing Digital Evidence for Court   2011       U.S. Department of Justice   City                 Certification  :   Cell Phone Investigations   2011       National White Collar Crime Center   City                 Select One  :   Various certifications:   2011       Washington State Criminal Justice Training Commission   City  ,   State         Basic Law Enforcement Academy (Top graduate in academics and shooting)  Basic and advanced SWAT  Drug Investigator  Firearms Instructor  Emergency Vehicle Driving Instructor  Field Training Officer and Instructor Development  Investigation of Intellectual Property Crimes  Emerging Trends in Financial Crimes and Identity Theft  Investigating E-checks and ACH Fraud Transactions  Social Networking: Investigative Tools and Techniques          Certification  :   Techniques of Financial Investigation   2010       St. Petersburg College / DEA   City  ,   State               Certification  :   Basic and Advanced Interrogations and Interviews   2009       John E. REID & Associates, Inc.   City  ,   State               Certification  :   Basic Geographic Information Systems Programming   2006       Environmental Research Systems Inc. (ESRI)   City  ,   State               Certification  :   Street Survival Seminar   1993       Calibre Press   City  ,   State               Select One  :   Leadership, Management, and Field Courses    United States Marine Corps   City  ,   State         Officer Basic School (Top 5% of class)  Military Police Officers' Course (Honor Graduate, Top Gun)  Combat Marksmanship Coach's Course  Jungle, Mountain, and Desert Warfare Courses  Amphibious Scout Swimmers' Course (Top Graduate and First Officer to complete course)          Bachelor of Arts  :   Criminology    University of Washington   City  ,   State         Recipient of NROTC scholarship  Coursework in Criminal Justice, Criminology and Sociology  Secretary of Navy's Distinguished Graduate  Marine Corps Association's Distinguished Graduate          Skills      INVESTIGATIONS: Financial, auditing, digital evidence, surveillance, undercover, fraud, websites, mining social networks, cell phone records,¬† tenacity, interrogation, interviewing,¬† high case closure rate  MANAGEMENT: program management, efficient case management, use of GIS programming, proven leadership, training  FIELD WORK: extremely fit, desensitized to hardships, flexible work schedule, firearms instructor, defensive tactics instructor, driving instructor  COMPUTER PROFICIENT: Microsoft (Word, Excel, Powerpoint, Access, Outlook, Publisher); ESRI (Arcview GIS); SEQUEL; VBA     "
FITNESS,"         AVID TUTOR         Core Qualifications          Academic planning  Goal setting and implementation  Counseling  Group instruction       Microsoft office  Public speaking  Attention to detail  Dependability            Education      Bachelor of Arts  ,   Human Services and Counseling    2008     Lindsey Wilson College   Ôºç   City  ,   State  ,   USA    Human Services and Counseling        Work Experience      AVID Tutor     Aug 2011   to   May 2013      Company Name   Ôºç   City  ,   State     Took an active role in developing the academic and personal strengths of AVID students.  Served as a role model/mentor to AVID students by being a lifelong learner, demonstrating appropriate academic and social behaviors.  Determined if concepts needed to be taught or retaught from student's notes and discussions.  Evaluated student binders, including calendars, class and textbook notes, etc.  Conducted mini-lessons in the process of writing in all subject areas, study skills, and other aspects of college preparation.  Set an example of personal excellence and high expectations for AVID students to follow.  Communicate frequently and honestly with the AVID coordinator/teacher regarding student progress and areas of concern.         Certified Nursing Assistant     Feb 2011   to   May 2011      Company Name   Ôºç   City  ,   State     Provided or assisted patients' with personal hygiene, dressing, bathing, etc.  Assisted with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.  Provides adjunct care by administering, non sterile dressings, surgical preps, ice packs, and heat treatments, Maintains patient stability by checking vital signs and weight.  Provided patient comfort by utilizing resources and materials; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.  Documents actions by completing forms, reports, logs, and records.         Substitute Teacher     Dec 2008   to   May 2011      Company Name   Ôºç   City  ,   State     Assumed all duties of the regular classroom teacher promptly  and in accordance with school rules.  This included bus, lunchroom, playground, hall duty or other duties assigned by the building principal.  Follow the instructions left by the teacher.  Maintained normal classroom routines and discipline procedures.  Maintain a positive learning atmosphere in the classroom.         Practicum Student     Aug 2008   to   Dec 2008      Company Name   Ôºç   City  ,   State     Planned projects and outings for youth in foster care.  Coordinated and ran group sessions for adolescent girls.  Helped maintain foster parent and foster child files.  Shadowed Treatment Director on therapeutic interventions.  Participated in fieldwork with Case Managers and therapist.         Assistant to School Counselor/Practicum Student     Jan 2008   to   May 2008      Company Name   Ôºç   City  ,   State     Shadowed the school guidance counselor in the classrooms.  Planned daily Guidance lessons for multiple grade levels.  Taught daily guidance lessons to multiple grade levels.  Observed the counselor during counseling sessions with parents and children.         Office Manager Fitness Instructor     Oct 2004   to   Dec 2007      Company Name   Ôºç   City  ,   State     Office administrator to the Fitness Instructor  Office duties included basic office skills; working on computer,   answered  phones ,  entered student grades,  scheduled  appointments.  Other duties included training students on equipment, tracking students gym time, cleaning of equipment and oversaw  student activity room.         Teacher's Aide     Oct 2004   to   Jan 2007      Company Name   Ôºç   City  ,   State     Worked as a teacher's aide in the after school childcare program through the Ready to Work Program.  Assisted Second grade teacher in the class room helping the children with reading skills.  Graded papers, entered grades, and assisted with daily management of classroom control.         Awards and Recognition     Phi Theta Kappa Honor Society 2005  Dean List for four semesters       Interests      Current Student Adviser for the ""Service Club"" at a local homeschool          Co- op   Volunteered at the Lake Cumberland Community Action Heating Assistance   Volunteered with Southwestern Music Boosters  Volunteered at the  Pulaski County Senior Citizens Center/ delivered Meals On Wheels   Volunteered at Necco Foster Care Agency, raising money for the Kids Christmas Fund        Skills      Computer skills, including Microsoft Office  Strong verbal  skills  Strong writing skills  Ability to work under pressure and limited time frame        Additional Information      Current Student Advisor for the ""Service Club"" at a local home-school Co-op   Volunteer, Lake Cumberland Community Action Heating Assistance  Volunteer, Southwestern Music Boosters  Volunteer, Pulaski County Senior Citizens Center/ delivered Meals On Wheels Volunteer,   Necco Foster Care Agency, Put together a lunch and auction to raise money for Kids Christmas Fund      "
FITNESS,"         SERVER         Professional Summary    Ambitious student looking for an opportunity to use my knowledge and experience to learn about the mental health
field.      Skill Highlights          Superior communication skills  Solution-focused counseling  Exceptional problem solver  Positive attitude                Professional Experience      Company Name    City  ,   State    Server   01/2017   to   Current       Spoke with patrons to ensure satisfaction with food and service
     Displayed enthusiasm and knowledge about the restaurant's menu and products.  Communicated with other kitchen team members to ensure food was prepared on time and correctly.          Company Name    City  ,   State    Server   08/2016   to   12/2016       Provided friendly and attentive service and exceptional hospitality.  Set dining tables according to type of event and service standards.  Consistently offered professional, friendly and engaging service.  Stocked service stations with items such as ice, napkins, and straws.          Company Name    City  ,   State    Front Desk   01/2014   to   05/2015        Promoted club programs, products and services to participants     Trained all new sales employees on effective techniques.       Listened to customer needs and preferences to provide accurate advice.         Corrected dangerous movements and suggested alternate exercises.             Education and Training      High School Diploma     2012     Jackson Liberty High School  ,   City  ,   State              Associate of Science  :  Psychology    University of South Florida          Psychology        Associate of Science  :  Psychology    Temple University  ,   City  ,   State      Psychology       "
FITNESS,"         SOCIAL MEDIA AGENT       Summary    College prepared student with over three years of front line customer service experience, excellent communication skills, with strong work ethic. Looking for opportunities in Corporate America to develop as a career professional where training, coaching, and mentoring opportunities are available. Teachable and quick to learn taking on new roles and responsibilities with flexible schedule.
*Detail and Deadline Oriented
*Critical Thinking
*Superior Writing Skills      Highlights        Microsoft Office Suite
*Avaya Phone System
*Very accurate and rapid keyboarder
*Sprout Social Media Management              Experience     10/2015   to   Current     Social Media Agent    Company Name   Ôºç   City  ,   State      Trained and work directly with MetroPCS HQ Build social media posts, advertising and promotions across social media platforms Engage in customer service via Facebook, Facebook Latino, Twitter and Instagram Monitor online public relations and continuously send in 'Hot Topics' to create new content online Sponsorship coordinator Escalate customer concerns directly to MetroPCS markets nationwide.         01/2014   to   01/2015     Customer Appreciation Team Agent    Company Name   Ôºç   City  ,   State      Retention department for Metro PCS Cell Phone Company Inbound and outbound calls Answered customer service calls, and escalated/supervisor calls Floor walker in a call center environment to assist training agents Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.  Made reasonable procedure exceptions to accommodate unusual customer requests.         01/2013   to   01/2014     Floor Associate    Company Name   Ôºç   City  ,   State      Executed store initiative related to sales, service, and customer experience.  Met and exceed assigned customer experience and reputation and productivity targets.  Resolved or escalated any customer service issues.  Responsible for display maintenance, shelf maintenance, and store housekeeping.         01/2011   to   01/2012     Front Desk Customer Service    Company Name   Ôºç   City  ,   State      Face-to-face customer service General office duties Inbound and outbound calls Customer account relations Customer enrollments and sales Accurately and efficiently completed all sales transactions.          Education     2015           Richland College                 2014           Winfreee Academy Charter School                 2011           Berkner High School                  Languages    Bilingual: Spoken and written form English and Spanish      Skills    advertising, Avaya, call center, Cashier, content, customer satisfaction, customer service, English, General office duties, Microsoft Office Suite, Phone System, public relations, sales, social media platforms, Spanish, supervisor, Phone, written   "
FITNESS,"         R&D NEW PRODUCT DEVELOPMENT TECHNICIAN           Experience      R&D New Product Development Technician  ,     10/2015   to   10/2019     Company Name   ‚Äì   City  ,   State      Assembling work orders per process sheet.  Document control.  Revising, Reviewing Engineering Work Orders as well as procedures for assembly.  Help engineers develop engineering work orders as well as putting together work instructions for operations room.  Clean room experienced.  Kanban Experienced.  Kitting Materials for production floor.  5S Lean Manufacturing Knowledge.  Experience with ISO quality systems.  Inspecting materials to ensure they meet production/GMP/GLP standards.  Maintain an organized and clean environment/work space.  Read and follow blue prints, diagrams and SOP sheets.  Operating Mikron POP machine, ATS Machine, Calvary Machine, and Branson Heatstaking Machines.  Using a microscope to inspect products.  Testing products following procedures.         Front Desk Clerk  ,     11/2013   to   04/2015     Company Name   ‚Äì   City  ,   State      Handle members payments and information.  Maintain an organized and clean facility.  Greet members and assist with any help or questions.  Promote sales for the gym.  Managing smoothie bar; make shakes and restocking items.         Assembler/Tester (Contractor)  ,     05/2013   to   12/2014     Company Name   ‚Äì     State      Assembling chemical and mechanical products via process sheet.  Conducting test on circuit boards and mechanical products.  Using tools such as torques, microscope and scales.  Managing and working with chemicals and epoxy.  Assist quality and process engineers in validation activities.  Quality inspecting raw and finished products to ensure they meet production/quality standards.  Effectively identify problems as they occur and take appropriate steps to solve them.  Organizing and recording data into Micro Word.  Read and follow blueprints, process sheets, diagrams.  Set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies.  Manufacturing equipment operation.  Weigh, measure and check materials to ensure proper quality and quantity.  Mix, receive, store, deliver and dispose of chemicals.  ESD and FOD Trained.  Clean room experienced.  Laser engravement.  Attention to detail.         Work History      R&D New Product Development Technician  ,   10/2015   to   10/2019     Company Name   ‚Äì   City  ,   State      Assembling work orders per process sheet.  Document control.  Revising, Reviewing Engineering Work Orders as well as procedures for assembly.  Help engineers develop engineering work orders as well as putting together work instructions for operations room.  Clean room experienced.  Kanban Experienced.  Kitting Materials for production floor.  5S Lean Manufacturing Knowledge.  Experience with ISO quality systems.  Inspecting materials to ensure they meet production/GMP/GLP standards.  Maintain an organized and clean environment/work space.  Read and follow blue prints, diagrams and SOP sheets.  Operating Mikron POP machine, ATS Machine, Calvary Machine, and Branson Heatstaking Machines.  Using a microscope to inspect products.  Testing products following procedures.         Front Desk Clerk  ,   11/2013   to   04/2015     Company Name   ‚Äì   City  ,   State      Handle members payments and information.  Maintain an organized and clean facility.  Greet members and assist with any help or questions.  Promote sales for the gym.  Managing smoothie bar; make shakes and restocking items.         Assembler/Tester (Contractor)  ,   05/2013   to   12/2014     Company Name   ‚Äì     State      Assembling chemical and mechanical products via process sheet.  Conducting test on circuit boards and mechanical products.  Using tools such as torques, microscope and scales.  Managing and working with chemicals and epoxy.  Assist quality and process engineers in validation activities.  Quality inspecting raw and finished products to ensure they meet production/quality standards.  Effectively identify problems as they occur and take appropriate steps to solve them.  Organizing and recording data into Micro Word.  Read and follow blueprints, process sheets, diagrams.  Set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies.  Manufacturing equipment operation.  Weigh, measure and check materials to ensure proper quality and quantity.  Mix, receive, store, deliver and dispose of chemicals.  ESD and FOD Trained.  Clean room experienced.  Laser engravement.  Attention to detail.         Education      High School Diploma  :     2012     Lowell High School   -   City  ,   State           Bachelors degree  :   Science, Quality Engineering      Southern New Hampshire University   -   City  ,   State           Summary    Detail-oriented Quality Control Analyst well-versed in qualitative and quantitative analysis techniques. Strengths include multitasking, organizing data and prioritizing tasks. Offering 5 years' experience in Medical Device settings.      Highlights          Organizing and recording data into Microsoft Word and Excel  Detail Oriented  Blueprints  Equipment operation  GMP  GLP  ISO  Lean Manufacturing  Mechanical Assembly  Testing products  Quality Inspection  SOP  Troubleshooting  Validation  Leadership ability  Development and training  Strong communicator  Ability to work independently  Understanding of office operations  Clinical support  Ability to train volunteers  Ability to coordinate  Experience in conflict resolution  Test data summarization  Deliverables oversight      Operations leadership  Acknowledgment of customer needs  Strong analytical mind  Analysis and reporting  Cross-functional training  Attention to detail, Inspection, Excel, Reporting  Blueprints, Inspect, Office, Sales  Calibration, ISO, Word, SOP  Conflict resolution, Laser, Microsoft Word, Troubleshooting  Detail Oriented, Leadership, Communicator, Validation  Equipment operation, Lean Manufacturing, Organizing  Functional, Managing, Testing products  GMP, Materials, Quality  GLP, Mechanical, Read  Inspecting, Clinical support, Recording            Skills     Organizing and recording data into Microsoft Word and Excel  Detail Oriented  Blueprints  Equipment operation  GMP  GLP  ISO  Lean Manufacturing  Mechanical Assembly  Testing products  Quality Inspection  SOP  Troubleshooting  Validation  Leadership ability  Development and training  Strong communicator  Ability to work independently  Understanding of office operations  Clinical support  Ability to train volunteers  Ability to coordinate  Experience in conflict resolution  Test data summarization  Deliverables oversight  Operations leadership  Acknowledgment of customer needs  Strong analytical mind  Analysis and reporting  Cross-functional training,  Attention to detail, Blueprints, calibration, conflict resolution, Detail Oriented, Equipment operation, functional, GMP, GLP, Inspecting, Inspection, inspect, ISO, Laser, Leadership, Lean Manufacturing, Managing, Materials, Mechanical, Clinical support, Excel, office, Word, Microsoft Word, communicator, Organizing, Testing products, Quality, Read, recording, reporting, sales, SOP, Troubleshooting, Validation    "
FITNESS,"         TEAM MEMBER / PRICER       Career Overview    RETAIL OPERATIONS MANAGEMENT Inventory Control
          Product Pricing
DEDICATED and EXPERIENCED BUSINESS PROFESSIONAL with a tradition of
performance excellence achieving or surpassing corporate goals for sales, operations,          Merchandise
customer service, and safety standards.          Replenishment
¬∑ Foster cooperation and build trusted relationships with clients, staff, and management.      Staff Training
¬∑ Train staff on club procedures, company policies and practices, and computer usage.          Team Leadership
¬∑ Provide analysis and resolution of internal organizational issues and problems.          Cash Accountability
¬∑ Computer literate...adept at using proprietary systems for appointments, A/R, program        Payroll/Timekeeping
  registration, and customer accounts. Kronos payroll system.          Accounts Receivable
¬∑ Tactful and calm when dealing with sensitive situations and resolving patron issues.
          Financial Reporting
¬∑ Solid work ethic; meticulous organization; pride in work; positive can-do attitude.
          OSHA Compliance      Core Strengths          Strong organizational skills  Active listening skills  Sharp problem solver   Energetic work attitude    Inventory control familiarity  Top sales performer  Visual merchandising proficiency                   Work Experience     07/2012   to   Current     Team Member / Pricer    Company Name   Ôºç   City  ,   State     Set up store prior to grand opening.  Selected products to be sold.  Priced accordingly.  Placed product to the sales floor.   Worked as a team member performing cashier duties, product assistance and cleaning.  Cross-trained and provided back-up for other customer service representatives when needed.  Expressed appreciation and invited customers to return to the store.  Organized the store by returning all merchandise to its proper place.            01/1990   to   01/2012     Club Manager/Assistant Manager ¬∑ Sales Manager/Assistant Manager ¬∑ Operations Manager    Company Name          Managed all operational areas of busy fitness club with 6 direct reports, a total staff of 30, and 400-800 daily patrons.  Operational areas included Customer Service, Programs, Personal Training, Retail Sales, Kids' Club, Maintenance, and
Financial Management (Payroll, Accounts Receivable, Sales Reporting, Budget Management).          Company Name          Responded quickly to customer inquiries and issues to maintain a high level of member satisfaction/retention.  Influenced prospects, sold memberships and accounted for cash/credit card receipts.  Conducted facility tours and new member orientations; developed new member fitness goals.  Scheduled appointments and registered patrons for classes, personal training, and fitness sessions.  Drove revenue growth through referrals by building positive and enduring relationships with members.  Processed all contracts, payments, and membership corrections.  Programs
     Oversaw entire program schedule, ensuring instructors' commitment and participant registration.  Monitored program enrollment to ensure profitability.  Personal Training
     Monitored new memberships to ensure participation in new member session with a personal trainer.  Identified and communicated customers' needs to personal trainers.  Accountable for a $20,000 monthly budget.  Sold individual personal training sessions to customers.  Retail Sales
     Accountable for a $30,000 annual budget for nutritional items and ancillary merchandise.  Maintained proper levels of inventory to meet customer demands.  Opened, closed, and balanced POS system on a daily basis.  Scheduled nursery personnel, monitored attendance, and evaluated performance.  Enforced company policies to minimize risk potential.  Maintenance
     Communicated equipment malfunctions to maintenance staff to sustain a high level of equipment reliability.  Scheduled and monitored nightly facility cleaning.  Responded immediately to emergency situations and prepared and submitted timely accident reports.  Staff Management
     Hired, trained, motivated, evaluated, and disciplined staff to achieve corporate performance standards.  Coached and mentored employees to contribute to club's success.  Conducted ongoing staff training.  Operations Management
     Organized department schedules to ensure adequate coverage and efficient operations.  Consistently achieved percentage to budget bonus pay for meeting or surpassing corporate goals.  Previous Experience includes various management roles for Chicago Health Club.          Educational Background          Business Administration curriculum
Bally Total Fitness--monthly training/meetings to increase skill level in management, sales, marketing, and accounting.      Moraine Valley Community College   Ôºç   City  ,   State              Skills    accounting, Accounts Receivable, Budget Management, budget, Business Administration, contracts, credit, Customer Service, staff training, Financial Management, inventory, marketing, meetings, Operations Management, Payroll, personnel, policies, POS, Retail Sales, sales, Sales Reporting, Staff Management, trainer   "
FITNESS,"         SENIOR MEDICAL RECRUITER           Summary    Versatile, results-oriented, responsible professional with creative and business achievements in Health and Fitness Industry, Service Industry, Medical Recruiting Industry, as well as Customer Service Industry. A person who has the proven ability to meet business needs with creative solutions, one who consistently demonstrates a passion to excel in business development for her customers and her company, one who utilizes diverse strategies woven with focused qualification techniques, consultative persuasion methodology, strategic product positioning, creative proposals, all leading to a customized solution.       Highlights          Microsoft Word  Microsoft Office  Excel  Sales Force  Power Point  Highlights  Superior communication skills	MS Office proficient                Experience      Senior Medical Recruiter    May 2013   to   July 2015     Company Name   Ôºç   City  ,   State      Managed my own team within 4 months of being hired.  Received 2 promotions for the duration of me being with the company.  Fielded an average of 20-30 customer service calls per day.  Confirmed that appropriate changes were made to resolve customers' problems.  Trained new employees on company customer service policies and service level standards.  Conducted reference and background checks on all job applicants.  Developed creative recruiting strategies that met anticipated staffing needs.  Communicated the duties, compensation, benefits and working conditions to all potential candidates.  Managed all phases of recruitment, including defining hiring management needs and posting available positions.  Developed reports on employee headcount, monthly HR reports and quarterly training reports.  Contacted all job applicants to inform them of their application status.  Researched and recommended new sources for candidate recruiting.  Maintained an accurate candidate tracking system.  Reviewed applications' resume/curriculum vitae.Placed and assigned employees at clinics, hospitals, and other medical facilities.  Communicated efficiently with employers and employees ensuring the needs of both are met in a timely and effective manner.  Performed background checks on potential employees, as well as checking upon given references, transcripts, and credentials.  Negotiated salary, problem-solving, and counseling and established rapport with the candidate.  to Current Allen to.          Personal Assistant    September 2009         Assisted older adults with weight training programs by setting up equipment and providing detailed instructions.  Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals.  Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and Plano TX Dallas TX Coursework in Exercise Science and Nutrition Science Sourcing Services International Handled incoming and outgoing correspondence, including mail, email        and faxes.  Screened telephone calls and inquiries and directed them as appropriate.  Devised and maintained office systems to efficiently deal with paper flow.  Created expense reports using Microsoft Excel spreadsheets.  Conducted extensive online and phone research.          Personal Trainer     Company Name          Fitness in Motion, Energy Fitness, DFW Surf Taught clients how to modify exercises appropriately to avoid injury.  Recorded training sessions and maintained package rates for each client.  Contributed to increases in sales for the personal training department.  Participated in club promotions to recruit new members and increase club sales.  Met minimum monthly revenue, service and customer satisfaction goals.  facility goals.          Education      Associate of Science   :   Nursing      Collin County Community College          Nursing        Coursework in Human Anatomy and Physiology
Certified Nutritionist
Attended Sports Nutrition seminar
Certified Weight Management Consultant        Cooper Institute Of Dallas                  Personal Information    2004
, US
2013
, US      Interests    Big Brothers/Big Sisters (Dallas, Texas) 2002-2004 RaceFor The Cure (Dallas, Texas) 2008-Present Habitat For Humanity (Dallas/McKinney, Texas) 2009-Present Park Tavern Toys For Tots (Dallas, Texas)  2012 SMU Alumni-Action for Autism (Dallas, Texas) 2012 Meals On Wheels (Dallas, Texas) 2012 Dallas Darlins (WAFL) Arena Football League (Dallas, Texas) 2013 Interests Golf Rock Climbing Yoga Hiking Paddle Boarding Crossfit Group/Team Motivating Giving Back/Helping the community Cycling 03/1999 01/1998       Skills    Anatomy, benefits, communication skills, counseling, client, clients, customer satisfaction, customer service, Dependable, direction, email, Staff training, expense reports, faxes, hiring, HR, Management Consultant, meetings, Microsoft Excel, Excel, mail, Microsoft Office, MS Office, office, Power Point, Microsoft Word, organization skills, Physiology, policies, problem-solving, rapport, recruiting, recruitment, research, Sales, scheduling, spreadsheets, staffing, team player, telephone, phone, training programs      Additional Information      Volunteer Experiences Big Brothers/Big Sisters (Dallas, Texas) 2002-2004 Race For The Cure (Dallas, Texas) 2008-Present Habitat For Humanity (Dallas/McKinney, Texas) 2009-Present Park Tavern Toys For Tots (Dallas, Texas)  2012 SMU Alumni-Action for Autism (Dallas, Texas) 2012 Meals On Wheels (Dallas, Texas) 2012 Dallas Darlins (WAFL) Arena Football League (Dallas, Texas) 2013 Interests Golf Rock Climbing Yoga Hiking Paddle Boarding Crossfit Group/Team Motivating Giving Back/Helping the community Cycling 03/1999 01/1998   TX 2004 US 2013 US      "
AGRICULTURE,"         AGRICULTURE ADVISOR AND LANGUAGE OFFICER       Professional Summary    I successfully completed the 4-years course in Agriculture from Nangarhar Agriculture Faculty in 2002 and have studied English and computer software program for 15 months, at Oxford English and Computer Center Jalalabad City. I worked as Agriculture Advisor - Language officer with provincial Reconstruction Team U.S.A for Afghanistan/ Agriculture development team U.S.A For Afghanistan (PRT/ADT) office and as part of work mandate have gained: Familiarity and good relationship with local authorities, Members, of provincial Assembly and directorates of line Ministries. Participated in different meetings i.e.  (Provincial Development Council, Private sector development, Technical working Group) meetings held at Provincial level to improve life standards of our community and bring prosperity through implementation of developmental programs. Filed visit, Collection of Agriculture data, Monitoring of Agriculture Projects. In addition, I have a valuable experience of working as an Agriculture Coordinator which gave me an opportunity as part of Management body to: Establish adequate support at the community level for the project policies and activities to ensure community participation at all levels. Traveled to different districts and provinces of the country. Identify weaknesses and problems during the implementation process and propose appropriate solutions to avoid conflicts (Social, Political, and Cultural). Attended 3 months training on Agriculture New technology in U.S Kansas State. Furthermore, I have participated in several trainings and Seminars inside and outside the country including projects planning Cycle, Projects implementation, Logical framework Analysis. Conducted numerous capacity building and training workshops on various subjects for Nangarhar Agriculture University Students including, Business Development, Marketing, Field hands on trainings, Communication skill, and many other Food safety and sanitation related issues and have delivered many constructive Presentations on different Occasions. Since I have good knowledge of my society and a valuable experience of work at different managerial levels national and international organizations, working in Community Development, Capacity building, Agriculture, Marketing and business, I believe I am qualified for the mentioned Position.       Core Qualifications        Microsoft package (Word, Excel, power point)
Installation, internet related tasks, English/ Pashto/Dari typing.            Experience         Jan 2016   to   Jan 2016       work as Language officer with IPCB-S , international police coordination board Kabul Afghanistan.  Responsibilities: Performing translations from English to Pashto/Dari of various documents          (Presentations, letter, reports, minutes, etc).  Simultaneous translations in IPCB-S meetings.  Undertaking any other tasks required by the Head of IPCB-S.         Agriculture Advisor and Language Officer     Jan 2016   to   Jan 2016       Laghman PRT/ADT.  Responsibilities: Establish and maintain strong coordination and good communication channels with governmental as well as non- government organizations, working for growth of the private sector of Afghanistan.  Worked strategic planning with DAIL Office.  Assist DAIL (Department of irrigation, Agriculture, and livestock) staff for annual planning.  Attend and represent PRT/ADT in relevant meetings and workshops out of the organization at provincial level.  Preparing Module need assessment based.  Arrangement of Training plan and Materials for Nangarhar university Agriculture students.  Assist and guide DAIL research department in needs assessments.  Assist the DAIL research department in assessing the needs of staff for short, medium and long term trainings.  Cooperate closely with DIAL (Department of irrigation, Agriculture, and livestock) office staff in technical and managerial affairs.  Train Nangarhar university Agriculture faculty students, practically in the field.  Train women affair department staff and poor family regarding home gardening and kitchen gardening.  Translate Agriculture guidelines and project technical formats in to local languages as required.  Prepared training materials to DAIL staff and farmers.         Provincial Manager     Jan 2013   to   Jan 2016       work as with BRAC Education Program for Afghanistan Responsibilities: Prepare and implement plan for concerned areas and implement the concerned project activities according to the approved annual work plan.  Supervise the staff and schooling activities in the concerned areas according to the plan.  Take special steps for the development of the female staff.  Build positive and competitive mindset of the staff.  Overall responsible for preparing and submitting all kinds of reports to central office and communicate coordinate with related provincial level offices.  Take necessary steps for enhancing the capacity of the staff in order to administer the all project activities effectively.         plant protection Manager     Jan 2002   to   Jan 2004      Company Name         Provided improved seed to farmers.  Worked with farmers on the field to control plant disease.  Gave refresh courses about plant disease to farmers.  Record all plant diseases reports, from all districts.  Managed all state Agriculture properties, for cultivation.         Education      B.Sc. (Hons) degree  ,   Agriculture   2002     Nangarhar University         Agriculture            1997     Baccalaureate from Nangarhar High School      Afghanistan            Accomplishments      Driving of small vehicles Courses: Attended training on Agriculture New technology, U.S.A Kansas state.  Studied up to Advance two in Oxford English language center, Jalalabad Teacher training program in Oxford English language center, Jalalabad Conversation class in Oxford English language center, Jalalabad Travels and visits: To Kansas state America, as member of an official delegation to participate in a workshop on improvement of Agriculture and delivered a presentation of Afghanistan Agriculture, on October 2010.  I have received Recommendations, and appreciation letters from different government and non-governments organizations for the good performance.        Personal Information    I submit my C.V for your kind Consideration and hope to hear from you for an interview.
Best regards,      Languages    Fluency in Pashto, Dari, English, and ordo      Skills    competitive, English, government, irrigation, managerial, Materials, meetings, Excel, Office, power point, Word, police, Presentations, research, strategic planning, training materials, translations, typing, workshops      Additional Information      I submit my C.V for your kind Consideration and hope to hear from you for an interview.
Best regards,  Fayaz Ahmad Sardar
Personal information:
Married status: Married
U.S.A Green Card Holder     "
AGRICULTURE,"         UT-TSU AGRICULTURE / 4-H EXTENSION AGENT TRAINEE         Summary      Strong 4-H / agriculture education and extension background in areas of youth development and adult agriculture advocacy  Expertise in outreach programs towards youth and adults  Energetic, prospective extension agent who is a self-starter and team oriented with excellent analytical, organizational, and project management skills.  Successful at building strong professional relationships as a skilled mentor and educator, who excels at bringing out the best in 4-H members, parents, and volunteers  Knowledgeable about theories, methods, and curriculum standards used in designing, developing and delivering successful training programs, projects, and 4-H clubs   Prospective extension agent who is organized, driven, and effective at using efficient educational methods while focusing on the individual needs of each participant.        Core Qualifications          Cheerful and energetic  Dependable and engaging  Teamwork oriented      Innovative lesson plan delivery and development  Strong interpersonal skills  Outreach programming skills  Student and volunteer recruiting and retention skills            Achievements      Educated new employees on proper facility procedures and policies, by developing a training manual for several training seminars within 4 years as a research assistant    Promoted to Research Assistant Manager after only three months in position to support and train new staff.   Completion of UT Extension Sumner County Summer Internship Program Sumner County Extension Office, Gallatin, TN  2013   Completion of Summer Enrichment and Reinforcement Program (SERP) College of Veterinary Medicine, Nursing and Allied Health, Tuskegee, AL   2006        Professional Experience      Company Name    City  ,   State    UT-TSU Agriculture / 4-H Extension Agent Trainee   09/2015   to   Current       Observe the daily aspects of an agriculture extension agent and a 4-H youth development extension agent   Analyzed and participate on several in service Agriculture, 4-H, or teaching training workshops   Help and set up 4H clubs and Master Beef programs   Visit farms: soil sampling, weed, forage, or tree identification  Supported tours and analyzed demonstrations at various workshops to increase my knowledge in field of study  Continuing to develop my first year goals for the county: soil sampling test poster, weed/plant identification presentation, and Ag in the Classroom program (4-H)  Understand and stay up-to-date on current and emerging issues involving youth and volunteer development.  Attend in-service trainings to stay current on 4-H / Agriculture related guidelines and new program opportunities  Learn by Doing""          Company Name    City  ,   State    Research Assistant Manager   05/2008   to   08/2015       Manage over herd health management of research animals and diverse undergraduate and graduate students  General livestock record keeping Inventory control of farm supplies   Development and management of livestock facilities: Nutrition and Health   Collect and process field data, laboratory procedures, and various administrative tasks as needed to meet objectives of ruminant research projects  Conduct educational lectures, demonstrations, and tours to outreach programs for extension agents, small farm producers, community, and elementary and secondary school districts.  Prepare purchasing requisitions, invoices and purchase orders materials and services   Assist with results of research proposals and evaluation of livestock research development programs.          Company Name    City  ,   State    UT Extension Intern   05/2013   to   08/2013       Assisted in tutoring 4-H students in various clubs for upcoming competitions   Helped in setting up 4H club meetings, registering 4-Hers at judging contest, judged at the Sumner County Fair, and became an adult leader for 4H Camp  Created a few monthly newsletter issues for the county on recent program activities and upcoming events  Developed and delivered a few objectives, research-based educational programs to meet the needs of diverse adult and youth audiences; created an activity sheet and useful information on vegetables and pollination to 25 local community kids   Assisted with decorating and photographing several program activities for 4-H  Judged at the beef and sheep expo skill-a-thon contests: retail cuts, breeds, feeds, medication, and parts of the animal   Assisted with livestock evaluation and showmanship of county 4-Her's   Helped answer calls on identifying weeds and insects for county residents and gave them way to control their infestations.  Attended 4-H camp with fosters independence, leadership skills, team building skills and environmental education and general life skills.          Company Name    City  ,   State    Veterinary Technician Assistant   05/2006   to   08/2008       Provide nursing care and healing therapy for animals   Perform laboratory tests to help in finding of animal health problems  Sterilize and prepare surgical equipment and clean after surgery  Handle, and care for animals during treatment and surgery  Produce radiography, and collect and analyze samples.          Education and Training      Master of Science  :  Agriculture Education and Extension   2014     Tennessee State University  ,   City  ,   State                Bachelor of Science  :  Agriculture Science Animal Science/Pre-Veterinary Medicine   2008     Tennessee State University  ,   City  ,   State                Skills      Time Management    Classroom: Discipline, Instruction, Management, Creative Lesson Planning    Research    Goal Setting, Implementation, and¬†Program Development        Community Involvement     After School Tutor, Wright Middle School, 2007  After School Tutor / Mentor, Lee Chapel A.M.E. Church, 2006  Red Cross¬†Blood Bank Volunteer, 2005 - Present  Volunteer, Habitat for Humanity, 2005       Affiliations      Member, Minority of Agriculture Natural Resources and Related Sciences: 2008   Member, Tennessee Louis Stokes Alliance For Minority Participation:          2008   Secretary, Block and Bridle Club: 2009   Coordinator, Pre - Vet / Animal Science Club: 2011   4-H Adult Leader: 2013   Vice President, GSAA: Graduate Students of Agriculture Association:    2014      "
AGRICULTURE,"         FELLOW: CREATING LIVELIHOODS VIA AGRICULTURE PROJECT, VOLUNTEERING FOR INTERNATIONAL PROFESSIONALS       Summary     More than nine years of professional experience in a multidisciplinary/international environment, working on programs and projects with emphasis in strategic communications, environmental issues, and community building.       Highlights         MS Word, Power Point, Excel, Concur-Travel, PeopleSoft-Human Resources, Bud-E-Budgeting, Macromedia Dream Weaver, Adobe Illustrator, Word Perfect, Quattro Pro, Google Applications, Social Media             Accomplishments     *Experience in strategic planning, budget management, project execution, and monitoring and evaluation   *Excellent skills in communication and team work  Work experience in India, Laos, Malaysia, and the US with projects in Mexico and Panama         Experience     01/2015   to   05/2015     Fellow: Creating Livelihoods via Agriculture Project, Volunteering for International Professionals    Company Name   Ôºç   City  ,   State      Senior member of multicultural, international team at local non-profit organization working with single mothers to create a program to increase livelihood options for beneficiaries using profits from an agriculture-based enterprise Drafted project proposal including work and impact areas, purpose, outputs, work plan and sustainability plan Conducted a needs assessment to benefit women in the community of Kulim, Kedah Established benchmarks and goals for the project; worked with team to ensure delivery dates were met Monitored project progress and produced and submitted reports and presentations accordingly for the Ministry of Finance and executing agency Business Development Volunteer, FruitFriends, Vang Vieng Laos          02/14 - 04/14 Defined, prioritized, and documented FruitFriends' immediate and long-term goals and objectives; developed monitoring and evaluation plans, including results metrics Developed a financial reporting framework to aid in the presentation of the organization's financial standing to potential donors Worked with the program manager in researching the market, identifying stakeholders, estimating profit margins and producing business plans for agricultural products Created follow-up mechanisms to organize volunteers.         09/2013   to   02/2014     Program Manager    Company Name   Ôºç   City  ,   State      Coordinated the WildForest program, managing all participating interns Created a comprehensive strategic plan for the program, including tasks, goals, and objectives in the short, medium, and long term Participated in reforestation project, educational initiatives and grassroots-level research and outreach Created impact assessment tools for the program Fostered relationships with local non-profit, private, and governmental organizations.         04/2006   to   04/2013     Consultant    Company Name   Ôºç   City  ,   State      Formulated annual and multi-year strategic work plans, as part of a team Drafted funding proposals for communications plans Researched and analyze various topics for the development of communications strategies for priority corporate initiatives (sustainable cities, climate change, biodiversity, corporate social responsibility, etc.) Cultivated relationships with more than 25 Latin American and Caribbean community-based organizations in the Washington, D.C.  area Coordinated the annual grant cycle for the IDB's Corporate Social Responsibility Program: IDB-D.C.  Solidarity Coordinated special projects and events in the US, and abroad to ensure compliance with internal regulations Coordinated budget execution, monitored spending, and provided reports accordingly Designed, edited and produced the IDB's Annual Report.          Education     August 2003     MA  :   International Affairs    American University   Ôºç     State       International Affairs             Making Sustainable Development Work: The Case of Costa Rica             August 2003     MA  :   Natural Resources and Sustainable Development    United Nations University   Ôºç   City    Costa Rica    Natural Resources and Sustainable Development       April 2001     BA  :   International Relations Economics    Florida International University   Ôºç   City  ,   State      International Relations Economics            Certificate in Latin American and Caribbean Studies Independent Study: Governance and Legitimacy in Colombia CONTINUING EDUCATION Effective Project Management for Development, PM4DEV, August 2015 Permaculture Design, Panya Project, Thailand, May 2014 Project Design Monitoring and Evaluation, PM4DEV, April 2014               Languages    Bilingual in Spanish/English      Interests    Volunteer researcher, Farmer to Farmer Program, Partners of the Americas, June-November, 2009 Call center trainee,  Human Trafficking Hotline, Ayuda, Inc. and Self Reliance Institute, 2008 Translator, Martha's Table, 2008 - 2009 Event Volunteer Coptic Orphans, Merrifield, VA, 2006 - 2007 Norma Rivera       Additional Information      VOLUNTEER WORK Volunteer researcher, Farmer to Farmer Program, Partners of the Americas, June-November, 2009 Call center trainee,  Human Trafficking Hotline, Ayuda, Inc. and Self Reliance Institute, 2008 Translator, Martha's Table, 2008 - 2009 Event Volunteer Coptic Orphans, Merrifield, VA, 2006 - 2007 Norma Rivera         Skills    Dream Weaver, Adobe Illustrator, agency, Budgeting, budget, Business Development, business plans, C, delivery, English, estimating, Finance, financial, financial reporting, Human Resources, Latin, Macromedia, managing, market, Excel, Power Point, MS Word, needs assessment, enterprise, PeopleSoft, presentations, producing, profit, progress, Project Design, Project Management, proposals, proposal, Quattro Pro, researching, research, Spanish, strategic, Word Perfect   "
AGRICULTURE,"         PROGRAM SUPPORT ASSISTANT           Experience     June 2012   to   January 2015     Company Name   City  ,   State     Program Support Assistant      Accounting Tech- responsible for claims matching, adjustments, refunds and complete account audits of veteran's accounts. Produced voucher refunds, processed returned First Party checks. Prepared public vouchers for processing, refund reviews, pre-payments, claims- matching reports, and audit requests from Veterans or other VA entities. Provided assistance with Debt Management, Internal Revenue and Treasury Offset Programs. Collected, analyzed and prepared data for processing and provided clerical and technical support to CPAC operations. This includes determination if insurance payments should be applied to veteran's co-pay by reviewing patient account information. A determination was made as to the amount of credit given to offset veteran's account and properly annotated with electronic comments. Reviewed First Party debt directly related with the Debt Management Program and the Treasury Offset Program prior to actual impact of payment offsets. Determined appropriate Fund and Resource Code for the refund process. Ensured that all pertinent information was gathered and input into automated systems, in a timely and accurate manner. Collected, compiled, and/or tracked data for the preparation of statistical, financial and/or administrative reports on an ad-hoc or recurring basis. Prepared written documents such as correspondence and memorandums.       August 2008   to   January 2012     Company Name   City  ,   State     Agriculture Teacher      Served as high school agriculture teacher, FFA Advisor, facility manager, counselor, mentor and performed other assigned duties as required. Prepared course material and curriculum at multiple educational levels for diverse audience. Created lesson plans that ensured efficient delivery of course material and often modified or adapted as needed for diverse audience. Maintained classroom hardware, software and supplies to insure optimum performance in the educational environment. Fostered and maintained working relationships with local and statewide leaders. Monitored student progress and submitted progress reports to ensure student comprehension and understanding of the material presented. Provided feedback to students on their projects and assignments. Developed interactive and engaging curriculum, lesson plans and websites for classroom materials and applied instructional methods to insure student engagement in learning. Insured course work was designed and appropriate for a very diverse audience. Served on campus aesthetics committee. Developed entire course curriculum to be available as an independent, online course for high school students utilizing Adobe Flash, Dreamweaver, Front Page, Camtasia, Snagit, PowerPoint, and other programs as required. Utilized survey data to evaluate the effectiveness of high school's educational program. Developed finished products to include engaging lesson plans, training materials, educational videos, and computer enhanced instruction. Designed, evaluated, and modified curriculum utilizing ADDIE and CIPP model for curriculum design as needed. Routinely developed and utilized both formative (internal) and summative (external) evaluations for instruction in order to maintain meaningfulness and allow for optimal learning. Constantly reviewed and maintained currency on educational journals and texts in order to maintain knowledge of emerging trends in instruction and technology and review recent developments in the fields of education and training. Attended professional development regularly in order to collaborate with colleagues st and insure course work was up to date with 21 Century and collaborate on innovative instructional methods. Designed, developed and presented staff development training for district teachers (adult learners). Served as mentor to incoming teachers. Served as department chair of Career and Technology Department. Facilitated fundraisers and maintained cash flow and documentation. Trained students for competitions at the state and national level in both Leadership Development Events and Career Development Events. Maintained student educational records at the high school level. Created and maintained databases of student educational records. Instructed other teachers (adult learners) during countywide staff development on curriculum design and technology integration into their curriculums. Performed needs assessments within the community prior to ground up development of new courses in district. Introduced, designed, developed and implemented new course designed in its entirety for students to utilize as a stepping stone to a career in veterinary medicine or animal science. This course became so popular, new teachers had to be added to teach the curriculum. New curriculum, supplemental activities, and exams independently created for courses. Modified curriculum to allow for honors credit at the high school level and applied honors credit to other classes taught as well.       October 2004   to   July 2008     Company Name   City  ,   State     Agriculture Teacher      Served as high school agriculture teacher, FFA Advisor, facility manager, and performed other assigned duties as required. Assisted in writing USDA grants. Developed and designed instruction for classroom use. Planned and implemented leadership camps and activities for student leaders. Planned and implemented livestock show for 100+ students annually. Developed new curriculum to be used in classroom activities and served as advisor for student leadership organization. Designed, evaluated and implemented new curriculum for emerging classes. Developed new classes, including instructional materials that were adopted as long term. Developed survey instruments, administered surveys, and provided data analysis to justify classes. Implemented completely new class and instructional material based on results of needs assessment. Visited local community colleges to ensure latest trends in technology and instructional methodology were being addressed for needs of students. Worked closely with community and advisory board in order to ensure the community's desires were heard and implemented. Taught courses that served as ""dual credit"" for the students allowing both high school and college credit were obtained. Aided students in scholarship applications and proficiency awards.       August 2001   to   July 2004     Company Name   City  ,   State     Agriculture Teacher      Taught high school agriculture. Served as FFA advisor. Oversaw greenhouse facility and performed other assigned duties as required. Facilitated plant sales and other fundraisers for the student leadership organization. Nurtured fading program to fully successful and self- sufficient educational program in less than 2 years through recruitment, implementation of interesting and engaging curriculum and participation in leadership opportunities for students. Prepared lesson plans and implemented lessons based on curriculum needs. Adapted instruction to fit the needs of the target learners.        Education          Texas A&M University   City  ,   State  ,   US     Doctor of Education  :   Design and development of online    Doctor of Education August 2014 Texas A&M University, College Station, Texas GPA: 4.0 of a maximum 4.0 Major: Agriculture Education Minor: Design and development of online instruction Title of Dissertation: The relationship between perceived motivation and perceived resilience on the educational pursuits of the military spouse.            Texas State University   City  ,   State  ,   US     Masters of Education  :   Agriculture Education    Masters of Education Texas State University, San Marcos, Texas	August 2001 GPA: 3.7 of a maximum 4.0 Major: Agriculture Education            Texas State University   City  ,   State  ,   US     Bachelors of Science  :   Animal Science    Bachelors of Science August 1997 Texas State University, San Marcos, Texas GPA: 2.73 of a maximum 4.0 Major: Animal Science 3 Awards and Skills       2012     Texas State University              Career and Technology Education, Agriculture    Department Chair- Career and Technology Education 2011-2012 Delta Tau Alpha- Agriculture Honor Society- Texas State University            Strategies of Secondary Teaching            Ed.D.  :   Educational Evaluation    President- Parent Advisory Board- Fort Leavenworth- CYSS- August 2013- October 2014 Proficient in Microsoft Office applications well as Mac programs and applications Proficient in Flash, Adobe, SPSS, FrontPage, Dreamweaver Proficient with Learning Management Systems and Content Management Systems Familiar with SPSS as an instrument to analyze data Typing 45+ wpm Relevant Coursework 1. Learning Theory a. Philosophy of Ag. Education- 3 hours b. Principles of Adult Education- 3 hours 2. Instructional Design Practices a. Curriculum Development- 3 hours b. Adult Education Program Development- 3 hours c. Secondary Curriculum- 3 hours d. Strategies of Secondary Teaching- 3 hours e. Adult Learners- Adult Education- 6 hours (both Ed.D. and M.Ed) 3. Educational Evaluation            M.Ed.  :   Program Evaluation, Design    a. Program Evaluation (M.Ed.)- 3 hours b. Program Evaluation (Ed.D)- 3 hours 4. Instructional Product Development a. Instructional Design- 3 hours b. Research Methods (M.Ed.)- 3 hours c. Research Methods (Ed.D)- 3 hours d. Qualitative Research- 3 hours e. Data Collection and Analysis- 3 hours 5. Computers in Education a. Teaching ELearning Development and Delivery- 3 hours b. Advanced Methods in Distance Education- 3 hours c. Instructional Design Online- 3 hours        Professional Affiliations    OPOC - CGSC Spouse Council      Accomplishments      supplemental activities, and exams independently created for courses. Modified curriculum to allow for honors credit at the high school  level and applied honors credit to other classes taught as well  and college credit were obtained. Aided students in scholarship applications and proficiency awards  Teacher of the Year Pinecrest High School 2011- 2012  Delta Tau Alpha- Agriculture Honor Society- Texas State University  November 2006- Teacher's Turn the Key Award (National Award for Teaching  January 2010- Iron Mike Award for Volunteerism Fort Bragg, North Carolina  Treasured Employee Award, CPCPAC Nov. 2012, April 2013, October 2013        Military Experience     April 2012   to   April 2013     Company Name          update/information paper to Army Community Service. Maintained continuity notebook to be turned into ACS upon completion of position. Planned, coordinated and executed at least 2 village socials/ and or meetings per calendar year for the community. Worked with Fort Leavenworth Frontier Heritage Communities (FLFHC), Provost Marshals Office (PMO), AAFES, Commissary, Directorate of Family, Morale, Welfare and Recreation and other organizations to address quality of life issues. Worked with Customer Management Service Program Manager for feedback and resolution on quality of life issues. Provided updates and announcements for FLFHC monthly community newsletter Founding Member/ OPOC - CGSC Spouse Council April 2012 - April 2013 Fort Leavenworth, KS Hours per week: 8-15 Founding Member/ OPOC Served as Treasurer and Co- Primary Spouse Council Contact. Aided in the development and monitoring of GSGC/ ILE Families Facebook page. Aided in planning and implementing of family activities. Aided in dissemination of information and activity planning. Responsible for creating the Spouse Council for CGSC. Created and maintained guidelines and procedures. Recruited volunteers to sit on Spouse Council. Helped schedule monthly meetings; attended meetings and voted on issues. Created and maintained social media sites. Aided in publicity for group. Worked with PAO and Director of Student Division. Routinely briefed CGSC leadership. Verified and aided other volunteers with logging of volunteer hours in VMIS. 2 th General Volunteer- 28 CSH June 2010 - December 2012 Fort Bragg, NC Hours per week: 5 General Volunteer Served on Steering Committee. Aided in planning and implementing fundraisers. Aided in fundraising opportunities. Helped develop, plan and implement family activities for the unit. Helped develop, plan and implement homecoming activities after deployment. Supervisor: Felton Moore (910-391-4768) nd Family Readiness Group Leader- C Co. 82 BSB July 2008- June 2010 Fort Bragg, NC Hours per week: 20-35 FRG (Family Readiness Group) Leader Served as a liaison between family members desiring information concerning deployed Soldiers and the military chain of command. Planned and implemented fundraisers, organized, planned, and conducted redeployment activities, and developed newsletter template and published monthly newsletter. Other responsibilities included: -Supported unit commanders FRG goals -Provided overall leadership of the FRG (which included planning, managing, and supervising FRG activities) -Identified and addressed important FRG and family related issues for the command -Ensured proper FRG training for FRG key members -Ensured proper classes of instructional or informative nature were provided -Trained in Casualty Notification procedures -Trained in and conducted activities as Comfort/Care Team Member -Planned company level FRG meetings -Attended and actively participated in Battalion FRG Steering Committee meetings -Coordinated administrative and logistical support with the Family Readiness Support Assistant (FRSA) -Designed and developed training for adult family members        Skills    Credit, Dreamweaver, Flash, Class, Comprehensive Large Array Data Stewardship System, Data Analysis, Marketing Analysis, Needs Assessment, Usda, Animal Science, Career Development, Cash, Databases, Documentation, Front Page, Integration, Integrator, Its, Leadership Development, Mentor, Powerpoint, Progress, Training, Recruitment, Sales, Sales And, Accounting, Adjustments, Audit, Audits, Basis, Claims, Clerical, Correspondence, Operations, Patient Account, Payments, Technical Support, Vouchers, Instructional Design, Adult Education, Content Management, Content Management Systems, Frontpage, Learning Management, Learning Management Systems, Mac, Microsoft Office, Ms Office, Spss, Typing, Award, Deployment, Dissemination Of Information, Fundraising, Liaison, Logging, Pmo, Program Manager, Steering, Collection, Data Collection, Product Development, Teaching, Transmissions   "
AGRICULTURE,"         E-COMMERCE SUPERVISOR         Summary    I am seeking a challenging position in management, where I can apply my experience to a company's objective and profits.  I have a discipline approach to the task at hand and the ability to anticipate potential obstacles, which is contributed to a strong record of excellence for getting the job done safely. I am an optimistic & quick learner,  I am safety conscious and have excellent organizational and multitasking aptitude. I currently plan and lead individuals in order to complete daily tasks in a timely and safe manner.      Highlights          Qualified to operate and train individuals on various equipment.  Proficient in Microsoft Office  Proficient in Exeter WMS      Strategic planning  Troubleshooting and problem solving  Flexible  Dedicated            Experience      E-commerce Supervisor  ,   02/2015   to   Current    Company Name          Plan and manage daily workload.  Lead and develop employees through teamwork and  create continuous improvement through employee engagement that supports the companies values.  Continually looking for ways to improve quality, safety, and productivity and communicating those ideas throughout the network.  Currently helping to organize and lead the Safety Committee          Co-Owner  ,   01/2006   to   01/2010    Company Name          Develop and manage¬†projects and budgets¬†  Experience in Real-estate law and procedures, contact with city offices, screen and select qualified renters.  I continue to buy/renovate and rent out homes without a business name.          E-commerce Coordinator  ,   03/2003   to   02/2015         Continuously directing and leading individuals to complete the objective.  Sharp organizational skills preparing work assignments.  Fostering teamwork by being enthusiastic and having a positive energy.             Agriculture Worker  ,   01/1998   to   01/2007        State      Manage & maintain heavy farm equipment.  skills gained- responsibility, flexibility, self-determination and confidence.          Education and Training        Electrical/Electronics Engineering Technology, AAS       Presently attending Owens Community College   -   City  ,   State      GPA: 3.93        2012 Active Participant in the¬†5S program        2010 Owens Community College - Toledo OH -Photovoltaic Certification         2007 Training Assistant Position Workshop         2006 Online/Phone course for Mentors of America         2004 Participated in Best Buy Lean Team        Graduate  :    1998    Riverdale High School                  Skills    attention to detail, continuous improvement, logistics, excel, power point, word, network, internet research, organizational skills, , safety, teamwork   "
AGRICULTURE,"         PROJECT ASSISTANT       Professional Overview    I aspire for a challenging position in a professional organization where I can enhance my skills and strengthen them in conjunction with the organization's goals. I am a multi-talented, respectful, assertive and willing-to-learn young lady whose primary vision is to improve and positively impact the world in its social, economic and political environments.  This is a multi-dimensional vision in which any aspect branching thereof I am willing to zoom into.  I enjoy being part of any team which shares my vision or that which will be a stable stepping stone in helping me achieve this vision.      Core Qualifications          KEY COMPETENCIES  Flexible and uses practical approach  Excellent report writing and communication skills  Highly computer literate on statistical packages  Inquisitive, innovative and results oriented  Initiative and eye for detail  Service orientation      Active Listening  Adminstrative management  critical thinking  grant writing  goal setting and implementation  program development  public relations  team building  writing            Accomplishments     Project Management  implemented  project with the assistance of the Senior Advisor which increased the agriculture sector productivity       Education      Bachelor of Arts  :   Development Studies   2014       Midlands State University   City  ,   State  ,   Zimbabwe      Development Studies         High School Diploma  :   Monitoring & Evaluation   2015       University of Zimbabwe   City  ,   State  ,   Zimbabwe      Executive Certificate in Project Management, Monitoring & Evaluation         March- 2014 October) Overall Degree Class: 2.1 Dissertation: Distinction Executive Certificate in Project Management,  Monitoring and Evaluation with the University of Zimbabwe ACHIEVEMENTS Certificate in Post-Harvest Management and Grading of Cereals, Pulses and Oil Seeds Certificate in Fish Farming as a Business (Aquaculture) Served in the Midlands State University Electoral College for Students Representative Council (SRC)                   Advanced Level - (2009- 2010) Denmark Training Services
3 subjects (Sociology, History and Divinity) 12 Points
 Ordinary Level - (2004-2008) Roosevelt Girls' High
5 'O' levels                  Thesis/Dissertation     The role played by Netherlands Development Organization in promoting poverty alleviation for smallholder farmers in Domboshava using the Market- Based Approach (The SNV Case 2012-2014)       Languages    English and Shona      Experience      Project Assistant   12/2014   to   12/2015     Company Name   City  ,   State       Company 	Netherlands Development Organisation (SNV) Position	Project Assistant for Rural Agriculture Revitalisation Programme - Commercialisation of Smallholder Farming Project Assistant of the Rural Agriculture Revitalisation Program being implemented by SNV in all the 8 rural provinces.  This $6 million Danida funded program which is coming to an end on 31 December 2015 has the following components ;value chain development (oil seeds, horticulture and dairy), value chain financing, matching grant facility for SMEs, e-Extension, agro-dealer development and Pilots and Studies.  Some of my responsibilities include: Monitoring and Evaluation Assisting in project monitoring evaluation and timeous reporting on the same as required Assisting in the contribution of feedback processes, coaching and evaluation of achieved results for client and SNV Assisting  in proposing corrective measures and lessons learnt based on evaluations Knowledge development and communication Implementing the process of documentation and knowledge development in the project and facilitate sharing with stakeholders Developed a concept note of fisheries Assisting in ensuring that lessons learned are shared and applied in daily practice Ensuring submission of quality reports by Local Capacity Builders Support to project administration Assisting in facilitation of training workshops and report writing Coordinating stakeholder field visits Keeping agenda up to date, arranging meetings and appointments Assisting in the drafting of proposals Assisting in the Company		Netherlands Development Organisation (SNV).          Agriculture Sector Intern   06/2014   to   08/2014     Company Name   City  ,   State       3 months contract assisting a FAO Funded Project that was aimed at sustaining and improving the livelihoods of vulnerable and emerging rural farming households in Zimbabwe and thus reduce their dependency on humanitarian assistance.  The project was meant to build capacity of farmer groups so that they provide essential production, marketing and business development services to their members.          Attache   05/2013   to   02/2014     Company Name   City  ,   State       I was an attach√© under the RARP- CSF programme in the Agriculture sector from May 2013 to February 2014.  During the time I was attached I provided both administrative and programme support and back up assistance for the sector specifically RARP- CSF.  Whilst working with the Agriculture sector, I acquired an understanding of development work and my duties included: Strengthening the documentation process and the process of data collection, data entry analysis as well as contributing towards the development of case studies and related articles for publication Supporting the development of a data management system to ensure safe and efficient upkeep of RARP programme documents Payments compliance and processing Assisting with regular field visits for data collection and analysis Assist with coordination of stakeholder field visits Preparing requests for funds to support project activities.  Maintaining inventory of project assets/resources Organizing venues and invitations to project meetings - making travel arrangements Taking minutes during meetings or key events for dissemination Participating in the development and application of monitoring and evaluation tools and reporting systems.  Sharing of project reports and activity plans with key stakeholders.          Personal Information    Date of birth:          01 June 1991 Citizenship:          Zimbabwean National I.D:          63-1419015 Q24 Gender:          Female Marital status:          Single       Fellowships and Awards     Passed with a distinction in my final year dissertation         Additional Information      PERSONAL DETAILS Date of birth:          01 June 1991 Citizenship:          Zimbabwean National I.D:          63-1419015 Q24 Gender:          Female Marital status:          Single         Skills    administrative, approach, business development, coaching, communication skills, computer literate, concept, Council, client, data collection, data entry, data management, documentation, drafting, English, financing, funds, Maintaining inventory, marketing, meetings, Oil, Organizing, processes, Project Management, proposals, publication, quality, report writing, reporting, making travel arrangements, workshops, articles      Presentations     1. Prize giving day (Headgirl Speech)  2. presentation on the project to collegues       Memberships/Scholarly Societies     Monitoring and Evaluation Group  Sustainable Agriculture   Inclusive business Forum    "
AGRICULTURE,"         ADULT EDUCATION INSTRUCTOR         Summary    Seasoned Agriculture Teacher with more than 20 years of experience in this world of education. Excellent teaching and leadership skills. Track record of achieving exceptional results in not only FFA programs but also Credit Recovery Programs at my current high school and program improvement in numbers at not only Covina High School but also Bloomington High School. I have also been involved with bringing to life the Adult Education Program in the Colton Joint Unified School District.¬†¬† Compassionate teacher excited to take on new professional challenges and assist students¬†in improving learning skills, and abilities. Hardworking and responsible professional adept at crisis response and activity planning.        Experience      Company Name    City  ,   State    Adult Education Instructor   08/2016   to   Current     Developed a diploma program that fit the needs of the community, continues to work with the community and wants to see the students succeed move on into either industry or college¬†        Company Name    City  ,   State    Agriculture/Credit Recovery Teacher   08/2000   to   Current       Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.  Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.  Parent Communication Regularly met with parents to discuss student issues and course weakness areas.  Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year.  Developed interesting course plans to meet academic, intellectual and social needs of students.  Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.  Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.  Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.  Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.  Implemented student discipline measures, decreasing classroom disruptions by 80%.  Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.          Company Name    City  ,   State    Agriculture Teacher   08/1995   to   08/2000       Developed interesting course plans to meet academic, intellectual and social needs of students.  Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.  Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.Implemented student discipline measures, decreasing classroom disruptions by 80%.          Accomplishments      Cal Poly Pomona          Pomona, CA, USA Community Involvement Been a leader with High Desert Challengers 4Hfor the last 12 years.  Have been involved with helping the kids raise animals to learning how to sew for the San Bernardino County Fair.   Material Development   Created  Diploma program for Adult Education¬† targeting students who have the desire to achieve receiving their diploma and¬† ¬† to create an engaging educational experience.     Lesson Planning:   Introduced new learning methods to ensure total comprehension for all students.   ‚Äã        Education      Subject Matter Authorization in Science: Science     2016             UCR Extension Program  :  Crosscultural Language and Academic Dev. Cert   2005     University Of San Diego  ,   City  ,   State  ,   USA    Crosscultural Language and Academic Dev. Cert        Bachelor of Science  :  Agriculture Education   1995     Agriculture Education        Affiliations     National Education Association (NEA), 1995 to present   CTA 1995 to present       Skills      Excellent classroom management¬†  Experience working with special needs students, as I feel Ag and special needs go and and hand  Effectively work with parents  Motivating students  Innovative lesson planning  Positive atmosphere promotion  Advise students on academic and vocational curricula and on career issues        Community Service      Blooming FFA we completed jacket drives for the less needy  Bloomington FFA completed shoe drives  We put together turkey, Thanksgiving Food Baskets, for up too 25 needy families for both Christmas and Thanksgiving  I worked with local 4H clubs, High Desert Challengers, Phelan Roadrunners, and Mojave Greens and we put together clothing drives, jacket drives and toy drives for the less fortunate  Worked with the Builders Club and helped with the Veterans Dinner        Additional Information      Material Development - created college prep lessons targeting college bound students with Process Improvement. Develop new courses that resulted in program growth Plan Develop to create an engaging educational experience.  Plan Development - I am able to plan and conduct activities for a balanced program of instruction, demonstration, and work time that provided students with opportunity to observe, question, and investigate.  Goal Setting - established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations  Parent Communication - Regularly met with parents to discuss student issues and course weakness areas.  Student-Centered Curriculum Planning - Developed mid-semester evaluation for students to give feedback about curriculum and suggest alternative course materials and subjects for remainder of year.     "
AGRICULTURE,"         ADULT EDUCATION TEACHER         Accomplishments      Cal Poly Pomona Pomona, CA, USA Community Involvement Been a leader with High Desert Challengers 4Hfor the last 12 years.  Have been involved with helping the kids raise animals to learning how to sew for the San Bernardino County Fair.  Project Development
Collaborated with team of Educators in the development of the Adult Education Project here at Colton Joint Unified School District.  Supervision
Supervised team of three staff members. ¬†Credit Recovery Coordinator CHS        Professional Summary     Seasoned Agriculture Teacher with more than 20 years of experience in this world of education. Excellent teaching and leadership skills. Track record of achieving exceptional results in not only FFA programs but also Credit Recovery Programs at my current high school and program improvement in numbers at not only Covina High School but also Bloomington High School. I was able to double my numbers at both programs in two years and continue to grow the programs while I was there. Core Qualifications Excellent classroom management Innovative lesson planning Experience working special needs students, as I feel Positive atmosphere promotion. Ag and special needs go hand and hand. Write grant proposals to procure external research Effectively work with parents funding. Motivating students Advise students on academic and vocational curricula and on career issues. Achievements Material Development Created college prep lessons targeting college boundProcess Improvement Developed new courses that resulted in program growthPlan Development to create an engaging educational experience.  Exceptional teacher talented at working with students in achieving their goals, while maintaining an orderly classroom and getting students to feel comfortable working well with others and on computers. Technically-savvy with outstanding relationship building, training and presentation skills.       Skills          Data management  Self-motivated  Project management  Strong verbal communication  Extremely organized  Staff development      Process implementation  Powerful negotiator  Team leadership            Work History      Adult Education Teacher  ,   08/2016   to   Current     Company Name   ‚Äì   City  ,   State     I implement and started the Adult Ed Program for the district, Continue to work the students to help them achieve their goals of obtaining their diplomas        Agriculture/Credit Recovery Teacher  ,   08/2000   to   Current     Company Name   ‚Äì   City  ,   State      Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.  Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.  Parent Communication Regularly met with parents to discuss student issues and course weakness areas.  Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year.  Developed interesting course plans to meet academic, intellectual and social needs of students.  Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.  Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.  Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.  Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.  Implemented student discipline measures, decreasing classroom disruptions by 80%.  Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.         Agriculture Teacher  ,   08/1995   to   08/2000     Company Name   ‚Äì   City  ,   State      Developed interesting course plans to meet academic, intellectual and social needs of students.  Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.  Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.Implemented student discipline measures, decreasing classroom disruptions by 80%.         Education      Subject Matter Authorization in Science: Science  :     2016           UCR Extension Program  :   Crosscultural Language and Academic Dev. Cert  ,   2005     University Of San Diego   -   City  ,   State    Crosscultural Language and Academic Dev. Cert       Bachelor of Science  :   Agriculture Education  ,   1995    Agriculture Education       Affiliations    National Education Association (NEA), 1995 to present CTA 1995 to present      Skills    academic, creativity, Goal Setting, instruction, lesson plans, materials, progress   "
AGRICULTURE,"           FEMA VACCINE DISTRIBUTION         Professional Summary     Committed to sustainable community development and fighting climate change, bringing 5 years of outdoor and forestry experience and 2 years international experience through the Peace Corps. Successful in project planning, community integration and development. Knowledgeable in various environmental, forestry, and agricultural disciplines using sustainable methods. Education in Geography and Urban Planning.       Skills          Proposal Development  Funding Source Research  Leadership  Maintenance & Repair      Microsoft Office & GIS  Data analysis  Community development  International aid            Work History      FEMA Vaccine Distribution  ,     04/2021   to   08/2021     Company Name    ‚Äì    City         Average hours/ week: 50-60   Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.  Worked flexible hours; night, weekend, and holiday shifts.  Exceeded goals through effective task prioritization and great work ethic.  Provided logistical support by moving supplies and directing traffic.  Supported doctors and nurses by completing various tasks.         Park Maintenance Worker  ,     06/2020   to   12/2020     Company Name    ‚Äì    City  ,   State       Average hours/week: 40   Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed. Including trimming, weeding and general clean-up.  Collected, compiled and posted information on forest recreation and trail conditions to encourage visitor safety and participation in programs.  Performed regular forestry maintenance, cutting and trimming trees.  Promoted reforestation by reintroducing grass and groundcover plants into area and completed various tree planting and prairie restoration projects.         Agriculture Volunteer  ,     10/2018   to   03/2020     Company Name    ‚Äì    City  ,   State       Average hours/day: 12   Lived in a rural community providing expertise with Agriculture, Health, and Education.  Worked on language and cultural integration, as well as counterpart and community capacity building.  Planted 300 trees with community and Dept. of Forestry to combat deforestation and provide a sustainable source of income, natural resources, and nutrition diversity.  Planned and facilitated large community based projects.  Facilitated lessons and discussions in schools and community groups using PACA methods.         Parks and Forestry Maintenance Worker  ,     06/2014   to   08/2014     Company Name    ‚Äì    City  ,   State       Average hours/week: 40   Maintained 71 parks and recreation areas by mulching, aerating, weeding, planting, trimming and edging around walks, walls and flower beds.  Trimmed and cut trees using various type of power equipment, including chainsaws.  Identified and removed poison ivy, buckthorn and other invasive plants.  Worked with supervisors to complete daily projects.         Education      Bachelor of Science  :   Geography/Urban Studies  ,   05/2018     University of Minnesota - Twin Cities   -   City  ,   State           Associate of Science  :   Geography  ,   05/2016     Normandale Community College   -   City  ,   State           Accomplishments      Supplemental Instructor for World Regional Geography course.  Dean's List for academic excellence (Dec 2015).  Studied abroad in India studying environment and population development.  Plymouth Citizens Academy (2015)  Certified Forest Garden Trainer - APMG International (March 2020).        Skills      Proposal Development  Funding Source Research  Leadership  Maintenance & Repair    Microsoft Office & GIS  Data analysis  Community development  International aid        Work History      FEMA Vaccine Distribution  ,   04/2021   to   08/2021     Company Name   ‚Äì   City       Average hours/ week: 50-60   Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.  Worked flexible hours; night, weekend, and holiday shifts.  Exceeded goals through effective task prioritization and great work ethic.  Provided logistical support by moving supplies and directing traffic.  Supported doctors and nurses by completing various tasks.         Park Maintenance Worker  ,   06/2020   to   12/2020     Company Name   ‚Äì   City  ,   State     Average hours/week: 40   Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed. Including trimming, weeding and general clean-up.  Collected, compiled and posted information on forest recreation and trail conditions to encourage visitor safety and participation in programs.  Performed regular forestry maintenance, cutting and trimming trees.  Promoted reforestation by reintroducing grass and groundcover plants into area and completed various tree planting and prairie restoration projects.         Agriculture Volunteer  ,   10/2018   to   03/2020     Company Name   ‚Äì   City  ,   State     Average hours/day: 12   Lived in a rural community providing expertise with Agriculture, Health, and Education.  Worked on language and cultural integration, as well as counterpart and community capacity building.  Planted 300 trees with community and Dept. of Forestry to combat deforestation and provide a sustainable source of income, natural resources, and nutrition diversity.  Planned and facilitated large community based projects.  Facilitated lessons and discussions in schools and community groups using PACA methods.         Parks and Forestry Maintenance Worker  ,   06/2014   to   08/2014     Company Name   ‚Äì   City  ,   State     Average hours/week: 40   Maintained 71 parks and recreation areas by mulching, aerating, weeding, planting, trimming and edging around walks, walls and flower beds.  Trimmed and cut trees using various type of power equipment, including chainsaws.  Identified and removed poison ivy, buckthorn and other invasive plants.  Worked with supervisors to complete daily projects.      "
AGRICULTURE,"         ADMINISTRATION OFFICE ASSISTANT       Summary     Enthusiastic student-teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers administration, and others. Effective at providing quality instruction and fostering a positive working environment with excellent interpersonal and organization skills.        Highlights          Communication: Speaks effectively, articulate, concise, listens attentively, can think on my feet, feels confident talking to people, persuades others, provides feedbacks, openly expresses ideas  Interpersonal: Motivates others, understands others, works well with others, supportive, cooperative, counsels, and accepts responsibility  Management: Leads others, makes decisions, takes charge or initiative, can teach or mentor others  Organizational: Punctual, multi-task, meets deadlines, sets goals, manages projects  Computer: Mastery of Microsoft Office Programs (Excel, Word, PowerPoint, Outlook), Ability to work with several operating systems  Attention to Detail: Produces work that is neat and attractive, ensures that tasks are all done  Flexible: Willing to try new things, able to work on schedule, interested in improving efficiency on any task         Calm under pressure  Decisive  Curriculum development  Organizational development knowledge  Member of Portland Helping Hands and Family Homeless Shelter             Accomplishments      Rota High School, 2009-2013: Class Valedictorian, National Honor Society President, Youth Advisory President, Anti-Bullying Campaign President, Take Action Youth Advocacy Member, Junior Achievement Program Public Relations Officer, Army JROTC Company Commander, Won Most Outstanding Female Graduate, and Leadership Award  Founded and led a comprehensive after school enrichment program at Rota Elementary School: ""The Reading Bridge Project""   University of Portland Student, Class of 2017. Elementary Education Major. Army ROTC, and Kappa Delta Pi (Education) Honor Society Officer.   Led 3 Summer Camp Programs, and student teach in 3 schools at the Portland District           Experience      Administration Office Assistant   06/2010   to   08/2010     Company Name   City  ,   State      (Summer Job) Worked with the Director of the Cultural Affairs department in filing papers, answering phone calls, assisting on historic preservation projects, working with clients, and educating young students about the importance of preserving the island's culture and language. 2. Department of Public Safety (Rota, M.P., 96951, Songsong Village, District 3, CNMI)         Administration Office Assistant and Public Safety Trainee   07/2011   to   08/2011     Company Name   City  ,   State      Assisted on paper works with public safety, arranged meetings, answered phone calls, filed paper works, assisted on traffic, worked with police officers on radar speed detection on highways, patrolled around the island for any vehicles not conforming to the law, had CPR training, worked with fire department on fire safety rules. 3. Northern Marianas College Internship Program (Rota, M.P., 96951, Highway, CNMI)         Nutrition and Agriculture Internship Trainee   07/2012   to   08/2012     Company Name   City  ,   State      (Internship Program) Trained under the nutritional program with food safety and healthy diet, assisted on presentations for children about nutrition, made healthy ice cream and beef jerky to distribute to the community, taught the community about different types of healthy cooking methods, went around the island to visit farmers who are having problems with crops, educating farmers as to how to maintain their soil, studying the different diseases of plants and ways to identify symptoms, presented the importance of agriculture to the community. 4. Cooperative Education Program Workforce (Rota High School, M.P., 96951, Songsong Village, CNMI) Teacher Aide for High School students         COOP Program Trainee   02/2013   to   09/2013     Company Name   City  ,   State      Assisted in tutoring students who are below average, worked with teachers on projects and plans to help improve both math and English departments, made assignments to help students practice their skills, made educational games, worked with SPED students, assisted on parent/teacher meetings, and joined hand in hand with teachers and staff to evaluate the progress of students throughout the school year.         Student Activities Office Assistant    08/2013   to   12/2014     Company Name   City  ,   State      Helped organized activities in the University's Campus. Worked with other Universities to create combined events. Assisted clubs and organizations for sponsored activities volunteering opportunities          Education      High School Diploma  :   General    2013       Rota High School   City  ,   State               Bachelor of Arts  :   Elementary Education   2017       University of Portland   City  ,   State        University of Portland Student. Majoring in Elementary Education, Class of 2017. ARMY ROTC. Kappa Delta Pi Honor Society Officer.         Affiliations     Portland Helping Hands and Family Homeless Shelter       Skills     Public Speaking, Student Involvement, and Organizational     "
AGRICULTURE,"         GRADUATE RESEARCH ASSISTANT         Professional Summary     Dedicated professional with excellent technical, analytical and communication skills demonstrated in ten years of experience in the agricultural sector, specifically in the Research and Development division with an extensive knowledge of biological control in the field of Entomology       Core Qualifications          Background in biological control using member from the Coleopteran family of insect   Expert in data analysis       Area wide surveys and data collection for research           Data presentation   Experimental design/implementation            Accomplishments      Successfully determine the biology, reproduction and the effect of chemicals on the   Thalassa montezumae , a predatory beetle of the new invasive scale insect  Phalacrococcus howertoni  in South Florida.  Integrated Pest Management Workshop Identification of Scales Mealybugs and Natural enemies.  Identification of Mites of economic importance to the Caribbean and their Natural enemies Training Seminar on Management of Protected Cultivation Insect.  Identification of Nematodes for Professional Consultants Green house training course.        Experience      Company Name    City  ,   State    GRADUATE RESEARCH ASSISTANT   01/2013   to   04/2016       Assist with various research project in the Center of Biological control lab.  Developing a potential biological control for Croton Scales ( Phalacrococcus howertoni ).  Maintain culture of Croton scales and  Thalassa montezumae   under green house and laboratory conditions,.          Company Name    City      PLANT PROTECTION OFFICER - Entomology   10/2011   to   12/2012       Rear Parasitoids wasp (  Anagyrus kamali ) and release in areas affected by the Pink Hibiscus Mealy bug ( Maconellicoccus hirsutus ) with 95% success rate and determined parasitism levels at each site.  Record data.  Maintain cultures of Pink Hibiscus Mealybug and   Anagyrus kamali  at rearing facility.  Develop solutions for pest problems in yam ( Dioscorea spp .) in Jamaica   Establish and conduct field evaluations with treatments against yam nematodes.  Develop Citrus Greening Management Programme in Jamaica in collaboration with Food and Agriculture Organization and Government of Jamaica Components.  Assist in the Island wide survey for incidence of citrus greening and parasitism levels of   Tamarixia radiate .  Assist the monitoring programme for the Area-wide Integrated Management Systems (AIMS) for Citrus greening in citrus orchards.  Develop management program for the Beet Army Worm( Spodoptera exigua ) and monitoring of farms in affected parishes.  Establish & maintain Beet Army Worm culture in the laboratory.  Conduct insecticide efficacy trial.  Implement Integrated Pest Management of major pests of crops under Protective Cultivation in Jamaica  Data generated on temperature, humidity and pest status in greenhouse crop.          Company Name    City      FIELD AND LAB RESEARCH ASSISTANT   12/2002   to   10/2011       Receive diagnostic samples from extension officers and farmers.  Prepare samples for diagnostics.  Rear and preserved specimens as necessary.  Establish experimental plots.  Visit field for prescribed observations and data collection as was set out in proposals.  Monitor on and off station experimental plots for infestations.  Maintain inventory list, materials and lab space.  Work on all research projects in the unit.  Assist in Crop and Plant Protection Unit Integrated Pest Management Systems developing on several crops threshold base pesticides.  Population dynamic study on Red Palm Mites and Broad Mites.          Education      Master of Science  :  Entomology - Qualifying   2016     Florida Agricultural & Mechanical University  ,   City  ,   State  ,   United States             Bachelor of Science  :  Environmental Science   2011     Knox Community College  ,   City  ,     Jamaica            Associate of Science  :  General Agriculture   2006     College of Agriculture Science and Education  ,   City  ,     Jamaica             Professional Affiliations     Entomological Society of America (ESA)   Florida Entomological Society   Florida Agricultural & Mechanical University ESA debate team   Minorities in Agriculture, Natural Resources and Related Sciences (MANNRS)       Awards and Publications     Reuben Capelouto Foundation and William L.Peters Memorial scholarship awardee 2013-2014 Monsanto 1890 Student Leadership Event participant, St.Louis Missouri, 2014  Mentoring at Purdue Summer Scholarship Program participant West Lafayette, Indiana, 2014.   ESA(Entomological Society of America). Annual Meeting. Portland, Oregon. Developing a Biological Control Measure for the Management of an Invasive Scale Insect,   Phalacrococcus howertoni  (Hemiptera,Coccidae) in South Florida ""Published Abstract.  ESA (Entomological Society of America). Annual Meeting. Portland, Oregon. ‚ÄúWhat is the single best tool to reduce malaria cases throughout the world? ‚ÄúPublished Article , 2014       Skills     Data collection, maintain inventory,statistical analysis, prepare sample and Microsoft office    "
AGRICULTURE,"         PULASKI COUNTY EXTENSION AGENT           Professional Summary     To plan, develop, implement and sustain public health programs. Experience in conducting needs assessments, training in grant writing, and budget management. Experience supervising program assistants and paraprofessionals. Ability to  communicate orally, and present written program materials.  Compassionate about community outreach and health promotion.       Core Strengths          Low income populations  Client engagement  Nutrition background  Health promotion   Disease prevention  Community health background      Program evaluation  Self-starter  Program planning and coordination  Budgeting and financial management  Microsoft Office Suite  Strong decision maker  Supervisory skills            Professional Experience      Pulaski County Extension Agent    October 2010   to   Current     Company Name   -   City  ,   State      Deliver health and nutrition programs to Pulaski County residents, primarily within the SNAP-Ed Program (Supplemental Nutrition Assistance Program Education)   Conduct a yearly needs assessment for Pulaski County to help determine SNAP eligible communities   Utilize needs assessment data to aid in writing grants targeting SNAP eligible communities   Establish partnerships with local SNAP eligible agencies, schools-Coordinated School Health, communities, and groups   Understand federal guidelines for Pulaski County SNAP grant funding   Complete a yearly forecast of the Pulaski County SNAP budget, and manage and record budget expenditures (materials, supplies, travel, printing, etc) throughout the program year   Conduct presentations and trainings for SNAP eligible participants and Extension Get Fit (Physical Activity/Strength Training Program) participants   Conduct health and nutrition professional development training for SNAP partners   Supervise SNAP-Ed Program Assistants and Paraprofessionals   Submit monthly reports for federal SNAP funding personnel   Complete monthly AIMS (Arkansas Information Management System) and Civil Rights Reporting   Complete measurement, evaluation and impact reporting for SNAP-Ed and Extension Get Fit Groups   Serve on various LR and NLR school district committees and community coalitions, and or alliances  focusing on eliminating childhood obesity, reducing teen pregnancy and substance abuse, and also promoting healthy living for both youth and adult Pulaski County residents   Promote healthy habits and practices in outreach materials and presentations           Program Technician    April 2009   to   October 2010     Company Name   -   City  ,   State      I worked in the area of food safety and food preservation under the supervision of a Nutrition Specialist.  Assisted with and prepared food safety and food preservation presentations for community members and state Agents.  Assisted with and prepared online and in-class training materials  Conducted needs assessments   Conducted train the trainer sessions   Conducted AIMS reporting   Assisted in grant writing and collaborating with other health agencies to promote food safety   Provided technical assistance for Nutrition, Health and Aging Specialist   Developed and monitored food safety and food preservation web page for U of A website   Developed and monitored food safety and food preservation SPOT Groups (online informational workgroups for health and nutrition Agents.          Mississippi County Extension Agent    July 2007   to   July 2008     Company Name   -   City  ,   State      I worked with the ""Eating and Moving for Life"" Dietary Intervention Program.  Focused on reducing the risk of hypertension, diabetes, and other nutrition related chronic diseases (ages 18 and over)   Planned and implemented nutrition and health programs for residents   Reported data to state Extension staff   Evaluated program participants   Assisted EMFL nurses with pre and post health screenings for participants   Submitted weekly, monthly and quarterly reports of participant impact and progress for supervisor and grant partners   Completed monthly AIMS and Civil Rights Reporting.          Education      Currently Pursing   :   Nutrition Degree  ,   Present    University of Central Arkansas   -   City  ,   State       Didactic Program in Dietetics Coursework         Master of Public Health   :   Health Behavior Health Education  ,   May 2011    Fay W. Boozman College of Public Health			  		   Little Rock, AR          University of Arkansas for Medical Sciences           Health Behavior Health Education Coursework             May 2011    Fay W. Boozman College of Public Health- Integration Capstone Project         	Little   -   City  ,   State      During my Preceptorship Project (needs assessment and literary review phase) I conducted focus groups regarding underutilization of health education services in the community served by the Delta Area Health Education Center in Phillips County Arkansas. The overarching goal was to utilize focus group data findings to help the Delta AHEC develop a plan of action for quality/effective health education services delivery.  The project developed into my Capstone Project in which I developed a Services Promotion Plan to help address, and evaluate the barriers in health education services provided by the Delta AHEC, and also help enhance community based participation by minority residents.        Bachelor of Science   :   Community Health Education  ,   May 2007    Dillard University          Community Health Education During my Preceptorship, I interned with a Dietitian at the Louisiana State Department of Public Health.
While attending meetings and trainings focused on health promotion, I was able to help implement public health programs throughout the city.  This opportunity allowed me to get my first view of how different organizations collaborate to meet health goals of the state.        Qualifications     ‚Ä¢Experience in program planning, implementation, impact, and evaluation  ‚Ä¢Needs assessment experience and training  ‚Ä¢Grant writing training and skills  ‚Ä¢Capable of supervising staff   ‚Ä¢Ability to complete program reports to display research data for evaluators  ‚Ä¢Ability to forecast and monitor a yearly program budget  ‚Ä¢PowerPoint Presentations  ‚Ä¢Microsoft Office Tools  ‚Ä¢Ability to clearly communicate ideas effectively  ‚Ä¢Ability to work effectively with personnel, county leaders, and general public  ‚Ä¢Physical and mental ability to effectively perform duties and responsibilities related to the job, including long and irregular hours of work and frequent travel    "
AGRICULTURE,"         GRADUATE RESEARCH ASSISTANT         Summary     Dedicated professional with excellent technical, analytical and communication skills demonstrated in ten years of experience in the agricultural  sector, specifically in the Research and Development division with an extensive knowledge of Biological control and identification of insect in the field of Entomology        Highlights         Background in biological control using member from the Coleopteran family of insect    Area wide Surveys and data collection for research     Team player  Expert in data analysis  Data presentation  Experimental design/implementation           Accomplishments     Successfully determine the biology, reproduction and the effect of chemicals on the  Thalassa montezumae, a  predatory beetle of the new invasive scale insect  Phalacrococcus howertoni  in South Florida.   Integrated Pest Management Workshop Identification of Scales Mealybugs and Natural enemies.  Identification of Mites of economic importance to the Caribbean and their Natural enemies   Training Seminar on Management of Protected Cultivation Insect.    Identification of Nematodes for Professional Consultants   Green house training course.       Experience      Company Name    City  ,   State    GRADUATE RESEARCH ASSISTANT   01/2013   to   12/2015       Assist with various research project in the Center of Biological control  lab.  Developing a potential  biological control for Croton Scales (Phalacrococcus howertoni).  Maintain culture of Croton scales and  Thalassa montezumae  under green house and laboratory conditions,          Company Name    City  ,   State    PLANT PROTECTION OFFICER - Entomology   10/2011   to   12/2012       Rear  Parasitoids wasp (  Anagyrus kamali ) and release in areas affected by the Pink Hibiscus Mealy bug ( Maconellicoccus hirsutus)   with 95% success rate and determined parasitism levels at each site.  Record and analyze data  Maintain cultures of Pink Hibiscus Mealybug and  Anangyrus kamali   at rearing facility.  Develop solutions for pest problems in yam (Dioscorea spp.) in Jamaica Establish and conduct field evaluations with treatments against yam nematodes.  Develop Citrus  Greening Management  Programme in Jamaica  in collaboration with  Food and Agriculture Organization and Government of Jamaica Components.  Assist in the Island wide survey for incidence of citrus greening and parasitism levels of  Tamarixia  radiate  .  Assist  the monitoring programme for the Area-wide Integrated Management Systems (AIMS) for Citrus greening in citrus orchards.  Developed management program for the Beet Army Worm (Spodoptera exigua ) and monitoring of farms in affected parishes.  Establish & maintain Beet Army Worm culture in the laboratory.  Conduct insecticide efficacy trial.  Implement Integrated Pest Management of major pests of crops under Protective Cultivation in Jamaica   Data generated on temperature, humidity and pest status in greenhouse crop.          Company Name    City  ,   State    FIELD AND LAB RESEARCH ASSISTANT   12/2002   to   10/2011       Received diagnostic samples from extension officers and farmers.  Prepared samples for diagnostics.  Identification of insect specimen in the plant clinic  Reared and preserved specimens as necessary.  Established experimental plots.  Visited field for prescribed observations and data collection as was set out in proposals.  Monitored on and off station experimental plots for infestations.  Maintained inventory list, materials and lab space.  Worked on all research projects in the unit.  Assisted in Crop and Plant Protection Unit  Integrated Pest Management Systems developing on several crops threshold base pesticides.  Population dynamic study on Red Palm Mites and Broad Mites.          Education      Master of Science  :  Entomology - Qualifying   2015     Florida Agricultural & Mechanical University  ,   City  ,   State  ,   United States             Bachelor of Science  :  Environmental Science   2011     Knox Community College  ,   City  ,     Jamaica             Associate of Science  :  General Agriculture   2006     College of Agriculture Science & Education  ,   City  ,     Jamaica            Affiliations     Entomological Society of America (ESA)  Florida Entomological Society  Florida Agricultural & Mechanical University ESA debate team   Minorities in Agriculture, Natural Resources and Related Sciences (MANNRS)       Awards & Publications     Reuben Capelouto Foundation and William L.Peters Memorial scholarship awardee 2013-2014   2014. Monsanto 1890 Student Leadership Event participant ,St.Louis Missouri   2014. Mentoring at Purdue Summer Scholarship Program participant, West Lafayette, Indiana.    2014. ESA(Entomological Society of America). Annual Meeting. Portland, Oregon. Developing a Biological Control Measure for the Management of an Invasive Scale Insect,   Phalacrococcus howertoni  (Hemiptera,Coccidae) in South Florida ""Published Abstract.   2014. ESA (Entomological Society of America). Annual Meeting. Portland, Oregon. ‚ÄúWhat is the single best tool to reduce malaria cases throughout the world? ‚ÄúPublished Article         Skills     Data collection, Maintain inventory, Statistical Analysis, Prepare samples  Microsoft office, Statistical Analysis Software (SAS)    "
AGRICULTURE,"         PROGRAM ANALYST       Professional Summary    As a key member of the Stakeholder Relations Branch tasks involve performing analysis and providing strategic advice on relevant policies and frameworks in order to enhance the capacity to engage stakeholders as active members of Food and Nutrition Service's (FNS) partner network.      Core Qualifications        Microsoft PowerPoint, Word, Excel and Publisher Webinar Applications (Livemeeting, OnStream Media, and ReadyTalk) Video and Photo Editing (Camtasia, Adobe Photoshop) Other Applications (Drupal, Basecamp, Vovici, Survey Monkey, and Social Media Channels)            Experience     09/2014   to   01/2015     Program Analyst    Company Name          40 hours per week Supervisor: Cheryl Jackson-Lewis, Cheryl.Lewis@fns.usda.gov, (703) 305-1465 Assisted in successfully meeting the strategic priorities for the U.S.  Department of Agriculture Food Waste Challenge Initiative by creating resources and presentations to promote the program and increase the number of schools involved Organized several presentations and developed targeted materials for the National Green Schools Conference Managed external communications from the general public, schools, and partners focused on Team Nutrition Managed the Team Nutrition and the Healthier US School Challenge database.         06/2012   to   Current     Program Analyst, The Office of External and Governmental Affairs    Company Name   Ôºç   City  ,   State      Identify and develop over 30 new & existing national partnerships among stakeholders that reflect an understanding of FNS's strategic plans and goals.  Act as a liaison between FNS and partners; requires the development of comprehensive work plans, event itineraries, presentations, reports/summaries, and portfolio evaluation and feedback Disseminate information to appropriate internal and external partners through detailed written correspondence, press releases, conference calls, and in-person meetings Edit and finalize reports submitted to senior leadership on expansion and growth of FNS program through specific initiatives Received 3 Performance Rewards for leading a collaborative work team associated with development of strategy plans, outreach initiatives and expansion relating to a high level FNS priority Provide planning, technical assistance, execution, and production for over 400 webinars Demonstrate quantitative analysis methods to determine efficiency of efforts relating to partners and the general public Collect best practices from partners throughout the country to highlight and duplicate in other regions Strategically analyze GIS mapping to increased anti-hunger outreach by identifying high risk areas and cross referencing with available resources Head of pilot projects in rural, underserved communities to demonstrate the impact of youth engagement Acts as a subject matter expert representing FNS at advisory board meetings and conferences, as well as staffs senior leaders and political appointees at local and national events Internal & external review boards for awards, grants, and conference presentations Member of the USDA FNS Agency Priority Working Group to ensure that the Office of the Chief Communications successfully implements three priorities: Increase the number of SNAP authorized farmers' markets and direct marketing farmers by 517 in FY15 from the FY14 baseline Implement approved FY15 communication action plans that engage key stakeholders towards achieving enrollment in the US Food Waste Challenge Build and maintain domestic and international partnerships focused on quality school meals programs, nutrition education, and other FNS nutrition programs.         01/2011   to   06/2012     Student Intern    Company Name   Ôºç   City  ,   State      Part-time volunteer employment - 20 hours per week.  Supervisor: Jeff Greenfield, (703) 605-4331.          Education     March 2014     Masters of Public Health  :   Health Education    Loma Linda University   Ôºç   City  ,   State      GPA:   GPA: 3.63 Cum Laude, Deans list    Health Education GPA: 3.63 Cum Laude, Deans list       May 2012     Bachelors of Science  :   Community Health Nutrition    George Mason University   Ôºç   City  ,   State      GPA:   GPA: 3.04 Deans list    Community HealthNutrition GPA: 3.04 Deans list        Professional Affiliations    Make-A-Wish Foundation Member of the Young Professional Council Wish Granter Alpha Phi Fraternity International Alumni Leukemia & Lymphoma Society Volunteer Member of Young Government Leaders Member of the Organization of Professional Employees of the US Department of Agriculture       Accomplishments    TBD      Interests    Alpha Phi Fraternity, SNA (Student Nurse Association), Habitat for Humanity, Greek Week Steering Committee      Skills    Adobe Photoshop, Anatomy, Agency, Biology, Chemistry, conferences, database, direct marketing, Drupal, Edit, Environmental Health, GIS, grants, Health Education, Health Promotion, Information Technology, Leadership, materials, meetings, Excel, Office, Microsoft PowerPoint, Publisher, Word, Photo Editing, Physiology, presentations, press releases, Program Evaluation, Program Development and Evaluation, Public Health, Qualitative Research, quality, quantitative analysis, Research, Statistics, strategy, strategic, strategic plans, Supervisor, technical assistance, Video, written      Additional Information      Activities: Alpha Phi Fraternity, SNA (Student Nurse Association), Habitat for Humanity, Greek Week Steering Committee  Able to travel and/or relocate
03/09/2016     "
AGRICULTURE,"         GRADUATE RESEARCH ASSISTANT       Profile     Results-driven Animal Nutritionist with good research and teaching experience        Areas of Expertise          Dairy Nutrition  Food Safety  Feed supplementation strategies              Professional Experience      Graduate Research Assistant   07/2013   to   Current     Company Name   City  ,   State      Ongoing Researches  -Effect of prototype sequestering agents on performance and milk aflatoxin M1 concentrations of dairy cows fed aflatoxin B1-contaminated diets.  -The effect of selected lactic acid bacteria on the microbial composition and on the survival of pathogens in the rumen in context with their probiotic effects on ruminants  -An in-vitro study on the use of tropical plants and essential oils in mitigating methanogenesis in ruminant.         Assistant Lecturer   08/2010   to   06/2013     Company Name   City  ,   State      -Instructed a class of 156 students in animal feed and feeding course  -Lectured and communicated effectively with students from diverse backgroups  -Inspired students to translate their academic interests into the real world by taking positive actions         Education      Ph.D.  :   Ruminant Nutrition   2017       University of Florida   City  ,   State  ,   USA       Awards  -Grinter Fellowship for outstanding new PhD students  -Certificate of outstanding academic achievement, University of Florida International Center         Master of Science  :   Monogastric Nutrition   2011       University of Agriculture   City  ,   State  ,   Nigeria       Awards  -University of Agriculture Graduate Fellowship  -Postgraduate Tuition Scholarship for First Class Students in the University  -Dufil Prima Schloarship for postgraduate students in Nutrition         Bachelor of Agriculture  :   Animal Nutrition   2009       University of Agriculture, Abeokuta   City  ,   State  ,   Nigeria       Award  Academic achievement award for graduating with a First class...4.59 out of 5.00.         Affiliations     Nigerian Society of Animal Production  American Society of Animal Science       Publications     Peer-reviewed Publications   -C. M. Huisden, N. J. Szabo,  I.M. Ogunade and A. T. Adesogan (2014). Mucuna pruriens detoxification: 1. Effects of ensiling duration and particle size. Animal Feed Science and Technology. (IN PRESS).   -Ogunade I.M., Eruvbetine., D., Oyekunle, A.O, Fafiolu, A.O, Olorunsola, R.A., Oso, A.O., Sobayo, R.A., Falola, A.C., Osho, S.O. and O.M Sogunle (2012). Control of salmonella organisms in laying hens through the use of feed additives. Nigeria Poultry Science Journal 9: 166-171.   -Olorunsola R.A, Eruvbetine D, Oyekunle M.A, Jegede A.V and  Ogunade I.M (2012); Salmonella organism transmission in hatching broiler eggs, Journal of Biology, Agriculture and Healthcare, Vol 2, No 10.  -I.B Allison, D.A Ekunseitan, A.A Ayoola, S.O Iposu, O.M.O Idowu, I.M Ogunade and S.O Osho (2013). Effect of beak amputation and sex on the pecking rate damage and performance parameters of turkey. Paskitan Journal of Biological Sciences 16(19): 1022-1027.   -R.A. Sobayo., A. O. Oso, O.A. Adeyemi., O.G. Sodipe, A.O. Fafiolu, Odetola, O.M and I.M. Ogunade. 2013. Growth response and nutrient digestibility of broiler chicken fed graded levels of phytobiotics (Garcinia kola; Bitter kola). Journal of Applied Agricultural Research 5(1), 91-99. Official Publication of Agricultural Research Institute, Nigeria.   -A. O. Oso, A. S. Haastrup, A. J. Ajibade, K.O. Olowonefa, A.O. Aluko,  I.M. Ogunade, S.O. Osho, A.M. Bamgbose. (2013). Growth performance, apparent nutrient digestibility, caecal fermentation, ileal morphology and caecal microflora of growing rabbits fed diet containing probiotics and prebiotics. Livestock Science. 157: 184-190.   -Oso, A. O, G.A. Williams, A.V. Jegede, R.A. Sobayo, A.O. Fafiolu, O.M.O. Idowu, M. O. Sogunle, O.S. Akinola, O.O. Adeleye, l A.R. Olorunsola, I.M. Ogunade, S.O. Osho, F.O. Obadire, A.M Bamgbose. 2014. Interactive effect of whole millet feeding and mannan oligossaccharides supplementation on growth performance, serum biochemistry and organ weights of helmeted guinea fowl (Numidia meleagris). Livestock Science 159: 46-52.   -Osho, S.O., Oso, A.O., Akpan, I.E., Ayanniyi, T.A., Ogunade, I.M., Durosaro, S.O. and Idowu, O.M.O. (2013). Health status and blood parameters of weaner rabbits fed diets containing varying dietary fibre and digestible energy levels. Journal of Biology, Agriculture and Healthcare. 3(19): 79-86. Published by International Institute for Science, Technology and Education, UNITED STATES OF AMERICA.    -Durosaro, S.O., Ojo, A., Fadare, A.O., Olowofeso, O., Ilori, B.M., Osho, S.O., Ogunade,    I.M. and Ozoje, M.O. (2013). Effect of Coat Colour on Water Intake and Feed Utilization of Intensively Reared West African Dwarf Sheep in the Humid Tropics. Journal of Biology, Agriculture and Healthcare. 3(19): 31-37. Published by International Institute for Science, Technology and Education, UNITED STATES OF AMERICA.   -Ekunseitan, D.A., Balogun, O.O., Eruvbetine, Daisy, Abiola, S.S., Sogunle, O.M., Ogunade, I.M., Egbeyale, L.T., Ayoola, A.A., Akinola, O.F., Allison, I.B. and Osho, S.O. (2012). Visual assessment, proximate composition and cost analysis of three differently processed discarded vegetable-bovine blood-rumen content mixtures as substitutes for conventional feedstuffs. Short Communication Nigerian Journal of Animal Production 39(2):211-217.   Conference Papers   -Ibukun M. Ogunade, Kathy G. Arriola, Rafael M. Martins, Bibiana Y. Coy, Chelsea L. Curry, Deborah K. Terkoski, Amber Rubright, Marcos G. Zenobi, Zhengxin Ma, Charles R. Staples, Adegbola T. Adesogan (2014). Effect of prototype sequestering agents on performance and milk aflatoxin M1 concentrations of dairy cows fed aflatoxin B1-contaminated diets. ADSA-ASAS-CSAS Joint Annual Meeting, Missouri, USA 07/2014   -O. Oso, O. Erinle, A.V. Jegede, A.O. Fafiolu, R.A. Sobayo, R. Olorunsola, A.M. Bamgbose, I.M. Ogunade, S.O. Osho, W.A. Olayemi, F.O. Oke. (2013). Effect of whole millet feeding and mannan oligosaccharides supplementation on organ weights of Cockerel Chicks. WPSA (UK Branch) Annual Meeting 16th-17th April 2013. The Jubilee Campus, Nottingham University. UNITED KINGDOM   -Ogunade, I.M., Eruvbetine D, Fafiolu, A. O., Oyekunle, M.A, Oso, A.O, Sobayo, R.A, Osho S.O, Ekunseitan D.A. 2012. Effect of dietary mannan oligosaccharides on the prevalence of Salmonella organisms in the dropping of sampled laying hens within South-Western Nigeria. World's Poultry Science Association (UK Branch) Annual meeting 24-25th April, pg 35 Jubilee Campus, Nottingham University. British Poultry Abstracts 8 (1):44-45. UNITED KINGDOM       Skills     -Great Organizational skills  -Good Numerical and analytical skills    "
AGRICULTURE,"         CONSERVATION TECHNICIAN/MAINTENANCE       Summary    To build a career in the local community and improve skills in the Biological Science field      Skills        Microsoft Word documents, Excel spreadsheets and Power Point
presentations
Experienced in ARC10 Geographic Information Systems            Experience     03/2017   to   10/2017     Conservation technician/maintenance    Company Name   Ôºç   City  ,   State      I have worked previously in retail environments which tend to be fast paced and high energy work requiring close attention to detail, being able to lift heavy loads, standing for long periods of time, and responding to customers with friendly positive attitudes.  I have previously been employed in a position as head cashier at Home Depot #2559 located in Frederick, Maryland.  My primary responsibilities are to ensure customer needs are met at checkout, returns, special service department, prodesk registers, and to train and coach new and existing cashiers.  I am also responsible for creating and editing the schedule to accommodate needs and sales flow.  I have acquired multi-tasking, customer service and management skills in this previous employment opportunity that are directly applicable.  The conservation technician is responsible for the openings and closing procedures of the park.  Regular upkeep of park buildings, structures, roadways, picnic and camping areas are the primary goals of the position.  The position requires an array of knowledgeable skills in the areas of carpentry, plumbing, masonry, heavy equipment operation, and general mechanic.         05/2016   to   10/2016     Conservation technician/maintenance    Company Name   Ôºç   City  ,   State      The conversation technician is responsible for the opening and closing procedures of the park.  Regular upkeep of park buildings, structures, and assisting staff on summer programs/park visitor events is the goal of the position.  This position requires the technician to be exposed to severe weather conditions, operate heavy equipment, operate a state vehicle, and to be knowledgeable in the areas of plumbing, electrical, hand/power tools, wood cutting, and requires the employee to regularly maintain/service equipment.         05/2015   to   10/2015     Field technician and larvicider    Company Name   Ôºç   City  ,   State      The technician records a site survey assessment and performs quality checks of biological control agents before and after applications.  The technician collects, records, and processes data pertaining to the environment and pesticide concentration including both targeted and non-targeted species indigenous to each treatment area.  The technician is responsible for the use of a state department motor vehicle in a safe manner on public roadways within the state at all times.          Education and Training     May, 2014     Bachelor of science      Shepherd University   Ôºç   City  ,   State      Completed a summer capstone and research project each totaling over 400 hours of logged work in team building and outdoor education programs at Claude E. Kitchen's (Fairview) Outdoor School and Blair's Valley Wildlife Management Area/Western Maryland Department of Natural Resources field office located in Clear Spring, Maryland.       2000     11400 Robinwood Drive, Hagerstown MD 21742      Hagerstown Community College                      Associate of science              Interests    Strong work ethic and positive attitude: recipient of retail monthly recognition numerous times
Eagle Scout Award (highest honor of the Boy Scouts of America)
Excellent youth and young adult leadership/guide experience
Frequently performs community volunteer work with the American Red Cross and Chesapeake Bay Foundation        Skills    attention to detail, carpentry, cashier, closing, coach, customer service, editing, equipment operation, fast, Information Systems, team building, management skills, masonry, mechanic, Excel spreadsheets, office, Power Point, Microsoft Word, multi-tasking, Natural Resources, plumbing, power tools, presentations, processes, quality, research, retail, sales, technician      Additional Information      Strong work ethic and positive attitude: recipient of retail monthly recognition numerous times
Eagle Scout Award (highest honor of the Boy Scouts of America)
Excellent youth and young adult leadership/guide experience
Frequently performs community volunteer work with the American Red Cross and Chesapeake Bay Foundation     "
AGRICULTURE,"         SECURITY AIDE I         Professional Summary     A Compassionate Security Aide that has strong experience working with developmentally disabled adults and creating individualized recreational plans to assist them with community integration.       Skills           Strong verbal communication    Data management    Extremely organized    Project management    Client assessment and analysis    Powerful negotiator    Self-motivated    Staff development    Conflict resolution    Team leadership    Risk management processes and analysis    Process implementation       ‚Ä¢	Huge experience with therapeutic recreational services, activities and programs ‚Ä¢	Outstanding knowledge of psychiatric patient care techniques ‚Ä¢	Thorough knowledge of working in acute care, assisted living and other healthcare setting ‚Ä¢	Good understanding of abuse reporting protocols ‚Ä¢	Familiarity with recreational therapy and therapeutic recreation programs. ‚Ä¢	Amazing ability to develop recreational therapy plans ‚Ä¢	Ability to design, implement, and coordinate therapeutic programming ‚Ä¢	Immense ability to build positive working relations with patients and colleagues ‚Ä¢	Remarkable ability to provide therapies independently or in groups            Work History      Security Aide I  ,     2017   to   Current     Company Name   ‚Äì   City  ,   State       Obtained documents, clearances, certificates and approvals from local, state and federal agencies.    Performed initial client assessment and analysis to begin research process.    Analyzed departmental documents for appropriate distribution and filing.    Worked directly with department, clients, management to achieve result..    Developed new process for employee evaluation which resulted in marked performance improvements.    Responsible for creative design for prominent project.    Supported Chief Operating Officer with daily operational functions.          Student Worker  ,     01/2016   to   01/2017     Company Name   ‚Äì   City  ,   State       Complete clerical and data entry tasks, interoffice mail and file important documents.    Support and provide coverage of the administrative desk; Adhere to the code of confidentiality in certain cases where discretion is required;.    Record odometer reading and maintenance support provided to University's vehicles and driver assistance during event functions when additional support as needed.          Resident Advisor  ,     08/2015   to   01/2017       Provide guidance, social support and security within Residential Life community, and foster an environment that allows 40 students to meet their academic goals.    Increase students' knowledge of policies and procedures of Residential Life and increase students involvement in University, Residential Life committees and activities/events.    Managing and  documenting policy violations; Reporting maintenance and facility concerns and conducting Health and Safety Inspections Other duties as assigned by Residence Director.          Student Worker  ,     08/2014   to   01/2016     Company Name           Created biochar Pyrolysis, the process of creating a fine-grained highly porous charcoal that helps soils retain nutrients and water.    Entered biochar data into excel spread sheet.    Helped make chemical for research and maintained cleanliness of chemical laboratory equipment.          Skills      Academic, administrative, clerical, Coaching, CPR, data entry, laboratory equipment management skills, excel, reading, Rehabilitation, Reporting, research, Safety, sound, spread sheet.        Education      Bachelor of Science  :   Wellness-Kinesiology  ,   05/2017     Lincoln University   -   City  ,   State     Wellness-Kinesiology        Diploma  :   Coaching  ,   2013     GC Foster College of Physical Education and Sports   -   City        Coaching Completed 70 Credit hours in physical education and sports, GC Foster College of Physical Education and Sports Spanish Town, Jamaica         INTERNSHIPPhysiotherapist Rehabilitation, Athletic Trainers Room  :     12/2015     Lincoln University   -   City  ,   State     Set up equipment for students athletes*Assisted in treatment for students athletes *Treatments include wrapping and taping ankles, applying ice packs and conducting on ultra sound treatments.          Shadow/Intern of Occupational Therapist and Physiotherapist rehabilitation Treatments  ,   12/2017     JCMG Orthopaedic Center   -   City       Overseer        OBJECTIVE     To obtain a position as Recreational Therapist where I can maximize my skills and also contribute to the development of the organization.       Accomplishments      Track and Field, Team Member	 2014 ‚Äì 2017 NCAA Track and Field Outdoors, All American Award	 2014 NCAA Track and Field Indoor Second Team, All American Awards 2015 - 2017 NCAA All Academics Awards 	2014 ‚Äì 2017 The National Consortium for Academic and sport Award 2015 Lincoln University Track and Field Award 2015 All-MIAA First Team Award 2016-2017        Certifications     CPR Certificate 2017
Basic Psychiatric Training Course Certificate 2017
Lincoln University School of Education Honors Convocation Certificate of Excellence 2017       Additional Information       VOLUNTEER WORK Officiate at Jefferson City High School Cross Country Meet LU Homecoming Parade MANRRS Recycling Club, conducts recycling weekly throughout the University campus Volunteer Track Coach at Old Harbour High School Volunteer Massage Therapy Treatment to Old Harbour High School Track Team      "
AGRICULTURE,"           SOFTWARE DEVELOPER         Professional Summary    Enthusiastic computer engineer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Technical professional with complete understanding of entire software development life cycle. Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in c#, python, HTML, SQL, node.js/javascript and working knowledge of Restful API design & implementations. Fluent in English and Turkish and accustomed to working with cross-cultural, global teams.      Skills          C#, HTML, CSS, JavaScript, 5 years of experience  SQL, 5 years of experience  Python, MatLab, MongoDB, Tableau, Node JS  Frameworks: .Net, Devexpress, TensorFlow, Keras, Scikit-learn, Pandas, NLTK.  Search Engine Optimization  Net  API  CSS  Clients  Database development  Designing  English  HTML      Image processing  JavaScript  Leadership  Marketing  MatLab  C#  Office  Windows  Project management  Speaker  Python  Sales  Search Engine Optimization  Spanish  SQL  System architecture  Turkish  User Interface  Web site  Written            Work History      Software Developer  ,     12/2015   to   Current     Company Name   ‚Äì   City  ,   State      Project was tasked to design an Internal Marketing System using c#,SQL, HTML,.net, devexpress.  Amazon,Walmart,eBay and Shopify.  API's were integrated.  The system records the end to end process.  A scalable system architecture to support high-availability Internet site with various internal applicationswas key.  My responsibilities were:.  Integration of marketplace APIs.  Coordinated with project management staff on database development timelines and project scope.  Revised, modularized and updated old code bases to modern development standards.  Authored code fixes and enhancements for inclusion in future code releases and patches.  The successful launch of these applications enabled company growth of 30%.         Computer Engineer Intern  ,     06/2013   to   09/2013     Company Name   ‚Äì   City        Tested the User Interface for Web site and provided feedback to increase user satisfaction, reduce reaction time and improve site mappings.  Executed Performance testing on internal applications, documented results and maintained logs.         Computer Engineer Intern  ,     06/2012   to   09/2012     Company Name   ‚Äì   City        Our team has created an application for Turkish Patent and Trademark Office using MatLab, C#, SQL and HTML.  My responsibilities within that team was:.  Developed the FAQ and Support part of the web site.  Researched various studies and recommended alternate algorithms for Image processing to increase accuracy and speed.  Tested and documented prototypes and standard products.  Maintained positive work atmosphere by building relationships with co-workers, customers, clients and management.  PROJECTS
Question Answering System: As the sole resource on this project created a windows application with Phyton for COVID-19 related questions using BERT and ELMO language models.  The Frameworks were Pandas, Tensorflow, NLTK.  Data Visualization Tool: The objective of this project was to analyze communication structures, employee relationships and suspicious transactions by designing and implementing a data visualization tool.  The dataset included the VAST Challenge 2019 dataset with over 100,000+ data.  The Frameworks were Flask, Pandas and the Language was Phyton.  My responsibilities were data cleansing and data categorization.  From the data visualization Leadership was able to get insight in the growth, sales, costs and make decisions towards better performance.  Pre-Assess Melanoma: The objective of the project was to create a system that could pre-assess malignant melanoma using Matlab Language and image processing algorithms.  The system was trained with the images of malignant and healthy images.  My responsibilities included all development, testing and training.  The User Interface was the responsibility of other team member.  This system enabled the users to seek healthcare at earlier stages of melanoma.         Education      IN  :     Expected in   06/2021     Rowan University   -   City  ,   State           Bachelor of Science  :   Computer Engineering  ,   06/2015     Selcuk University   -   City             Master of Science            State           Work History      Software Developer  ,   12/2015   to   Current     Company Name   ‚Äì   City  ,   State      Project was tasked to design an Internal Marketing System using c#,SQL, HTML,.net, devexpress.  Amazon,Walmart,eBay and Shopify.  API's were integrated.  The system records the end to end process.  A scalable system architecture to support high-availability Internet site with various internal applications was key.  My responsibilities were:.  Integration of marketplace APIs.  Coordinated with project management staff on database development timelines and project scope.  Revised, modularized and updated old code bases to modern development standards.  Authored code fixes and enhancements for inclusion in future code releases and patches.  The successful launch of these applications enabled company growth of 30%.         Computer Engineer Intern  ,   06/2013   to   09/2013     Company Name   ‚Äì   City        Tested the User Interface for Web site and provided feedback to increase user satisfaction, reduce reaction time and improve site mappings.  Executed Performance testing on internal applications, documented results and maintained logs.         Computer Engineer Intern  ,   06/2012   to   09/2012     Company Name   ‚Äì   City        Our team has created an application for Turkish Patent and Trademark Office using MatLab, C#, SQL and HTML.  My responsibilities within that team was:.  Developed the FAQ and Support part of the web site.  Researched various studies and recommended alternate algorithms for Image processing to increase accuracy and speed.  Tested and documented prototypes and standard products.  Maintained positive work atmosphere by building relationships with co-workers, customers, clients and management.  PROJECTS
Question Answering System: As the sole resource on this project created a windows application with Phyton for COVID-19 related questions using BERT and ELMO language models.  The Frameworks were Pandas, Tensorflow, NLTK.  Data Visualization Tool: The objective of this project was to analyze communication structures, employee relationships and suspicious transactions by designing and implementing a data visualization tool.  The dataset included the VAST Challenge 2019 dataset with over 100,000+ data.  The Frameworks were Flask, Pandas and the Language was Phyton.  My responsibilities were data cleansing and data categorization.  From the data visualization Leadership was able to get insight in the growth, sales, costs and make decisions towards better performance.  Pre-Assess Melanoma: The objective of the project was to create a system that could pre-assess malignant melanoma using Matlab Language and image processing algorithms.  The system was trained with the images of malignant and healthy images.  My responsibilities included all development, testing and training.  The User Interface was the responsibility of other team member.  This system enabled the users to seek healthcare at earlier stages of melanoma.         Publications    English for Science, Technology, Engineering, and Mathematics
University of Virginia Darden School of Business
Getting Started: Agile Meets Design Thinking
University of Pennsylvania
Biology Meets Programming: Bioinformatics for Beginners
Coursera Course Certificates      Languages      Fluent in written and spoken English  Spanish B1 level  Native speaker of Turkish        Skills     C#, HTML, CSS, JavaScript, 5 years of experience  SQL, 5 years of experience  Python, MatLab, MongoDB, Tableau, Node JS  Frameworks: .Net, Devexpress, TensorFlow, Keras, Scikit-learn, Pandas, NLTK.  Search Engine Optimization,  Net, API, CSS, clients, database development, designing, English, HTML, Image processing, JavaScript, Leadership, Marketing, MatLab, C#, Office, windows, project management, speaker, Python, sales, Search Engine Optimization, Spanish, SQL, system architecture, Turkish, User Interface, Web site, written    "
AGRICULTURE,"         DRIVER           Summary    Biological Science Technician with over 4 years of experience in vineyard and property maintenance. Customer service experience as well.            Experience      Company Name     July 2017   to   Current     Driver   City  ,   State            Company Name     February 2016   to   June 2017     Biological Science Technician   City  ,   State      Caretaker of plant specimens for research project  Planting, maintaining, and harvesting seed from plants  Supervisor: Roger Thilmony, roger.thilmony@ars.usda.gov          Company Name     May 2015   to   January 2016     Courier   City  ,   State      Independent contractor for app-based delivery service  Picked up food and other items from retailers and delivered them to customers  Local office: sfpostmates@postmates.com          Company Name     September 2003   to   July 2008     Laborer   City  ,   State      Completed all repairs and maintenance work to company standards  Planned work and determined
appropriate tools and equipment  Took care of facility grounds  Kept supervisor informed of job progress
and material requirements¬†  Owner, Dave Umino, umonovineyards.com             Education and Training      Contra Costa College     2013       Associate of Arts  :   Political Science    City  ,   State      Political Science        Contra Costa College     2013       Associate of Arts  :   Liberal Arts: Social and Behavioral Sciences    City  ,   State      Liberal Arts: Social and Behavioral Sciences        Skills      Strong interpersonal skills  Customer service skills  Dependable worker  Excellent attention to detail     "
AGRICULTURE,"         SAFETY INTERN         Areas of Expertise         Occupational Safety Microsoft Word, Excel, Power Point, E-Tools             Professional Experience     05/2015   to   08/2015     Safety Intern    Company Name   -   City  ,   State      Walkthroughs of plant to make sure proper personal protective equipment is being worn by all employees, transition from Material Safety Data Sheet to Safety Data Sheet, implement GHS labels for the chemicals, being in charge of safety to new hire orientation, safety audits, cost benefit analysis of new warning lights in one of our buildings.         01/2014   to   07/2015     Security Guard    Company Name   -   City  ,   State      Directing traffic entering and exiting the complex, providing direction to patrons,.  answering questions and providing assistance as needed.         05/2014   to   08/2014     Customer Service Associate    Company Name   -   City  ,   State      Providing quality service to our customers, cashiering, replenishing the merchandise, and straitening up the aisles at closing.          Education     December 2015     Bachelor of Science  :   Occupational Safety and Environmental Health Applied Engineering Emergency Management    Millersville University of Pennsylvania   -   City  ,   State      Occupational Safety and Environmental Health Applied Engineering Emergency Management        Affiliations    American Society of Safety Engineers							  February 2015      Skills    cashiering, closing, Directing, direction, Excel, Power Point, Microsoft Word, quality, Safety   "
AGRICULTURE,"         VP, PRINCIPAL       Summary     I am highly skilled,growth mindset IT professional having more than 20 years experience mostly in financial industry related with providing advanced data solutions using innovative database technology. Very innovative,creative, great problem solver and have achieved the highest ratings consistently for more than 10 years. Continuously learning,adapting and evolving by overcoming challenges faced during professional career. I am fortunate to be a part of team who has delivered cutting edge products over the years to help our firm and clients. My career philosophy is  4LT(Listen,Learn,Love,Lead and earn Trust).        Skills          Deep expertise in designing,developing, implementing and running mission critical systems involving OLTP,OLAP and HTAP workloads  Extensive experience in building and deploying large scale applications in cloud environment(AWS)  Deep expertise in advanced data modeling, data management and data governance  Passionate IT leader to build and lead a very strong team to build,deliver and support world-class product(IBOR) using innovative technology  Hands-on development/business manager and principal solution architect  Deep expertise in front office, middle office and back office related business workflows in the financial industry.  Deep expertise in financial instruments modeling including complex derivative products  Portfolio and investment management      Deep expertise in Oracle Exadata, Amazon Redshift, SQL,Python,Java,Apache Ignite, AWS and related technologies.  Basic Experience in Data Science related technologies e.g. Pandas, Matplotlib etc.  Agile development methodologies e.g. JIRA  Quick leaner and ability to solve complex business problems  An active member in multiple working groups to establish data strategy, data governance, data quality and enterprise data architecture (e.g. Business Architecture ,Data Architecture, Data Quality working groups)  Financial instruments valuation and exposure experience  IT Thought leader and key note speaker at in-memory compute summit in 2017 and 2018            Experience     01/2003   to    Current      VP, Principal    Company Name    Ôºç    City  ,   State        Architected and developed an innovative product called ""IBOR 1.0"" to provide real-time market values,exposures and related analytics using operational data store(ODS). This product has capability to show look-through exposure to complex instruments(e.g. pools,funds,ETF) and exotic derivative products(e.g. total return swap,index future). A game changing product being used very broadly at Wellington by our investors and clients since 2007.  Designed and developed a data quality reconciliation process to detect,respond and prevent data quality issues in a production environment for a mission critical product.  Delivered many quality products to production well in time and under budget with very limited number of resources and proactively took ownership to resolve complex problems faced by the team. As a result, I have achieved highest ratings ever possible by my manager for more than 10 years in a row.  Built a very strong and resilient team(from 4 team members to over 50) to support huge demand for the products developed by my team. I was responsible to develop,deliver and support multiple mission critical applications in production and I positioned my team well to innovate new quality products as well as support existing products in production.  Led a team to design and develop a product to provide investment performance returns across all financial instruments using innovative in-memory design. This product also provided a unique capability to provide look-through performance for the complex financial instruments at Wellington. The new product improved system performance by huge margin over legacy product and running successfully in production since 2013.  Led a team to successfully build and deliver a transaction processing system(known as unified transaction system) to represent transactions in a unified format to provide rolled up positions,exposure and performance data to meet emerging business requirements.  Due to continued success and huge demand of products built by my team, my team was asked to build a next generation IBOR platform. IBOR is a single source of truth for all investment holdings information, providing consistent, timely, and accurate position and exposure information that helps the front office make investment decisions. The IBOR provides both current and historical operational investment data and is used by many financial firms both in middle office and front office. IBOR is a perfect use case which combines both operational and analytical workloads (aka hybrid transaction/analytical processing (HTAP)). IBOR 2.0 is in production since Sep,2019 in AWS cloud environment using GridGain Ignite in-memory computing platform.  My team is now working on to build IBOR+ using proprietary technology and database using HTAP architecture. As a principal architect on IBOR+, I designed data model, instrument and transaction meta-models and other key foundational components to build a highly available,reliable and optimized IBOR architecture. IBOR+ is a transaction based system to provide real-time positions,exposures and investment performance data using one unified platform. IBOR+ provides both current and historical(as-of,as-at) data in lighting speed due to very innovative and cutting edge technology. IBOR+ is a foundational data platform to enable tier1 applications to migrate from monolithic architecture to service based architecture.  Designed,developed,implemented and supporting operational historical data store (ODS) application(>60TB) using Oracle Exadata. The ODS maintains historical positions,exposure and performance data. My team also migrated data and built a data pipeline from Oracle to Amazon Redshift to provide faster performance for OLAP and time series analysis.  Designed, developed,implemented fixed income portfolio management tool(FIPMT 4.0) to enable investors to make best investment decisions to return positive alpha for our clients. As a lead database developer, I contributed to solve database slowness problems by tuning complex database queries and improve data modeling to improve overall system performance of the system.  Designed and developed meta-data using yaml to represent complex business rules and application logic. Developed an automated process to update meta-data in yaml format using Python to improve efficiency and time to market. Integrate metadata with Collibra to show data lineage, data dependency and other related information across multiple applications         12/2001   to   01/2003     Senior Software Engineer    Company Name    Ôºç    City  ,   State       As a senior developer, successfully developed and deployed a Commodity Trading System in production. Proactively took ownership and help team resolve a deadlock situation due to a very creative and innovative solution. My primary role was to develop a system using Oracle for the business team to process and manage commodity related orders and transactions.        03/2001   to   12/2001     Database Developer    Company Name    Ôºç    City  ,   State       As a core developer, I contributed to successfully build and deploy a system to maintain various agriculture products using Oracle.        01/1998   to   03/2001     Oracle Developer    Company Name    Ôºç    City  ,   State       As a junior developer, contributed significantly to develop many products at Fuji Foundation Islamabad, Pakistan. My primary role was to gather business requirements and then work with senior members in the development team to build products using Oracle. I actively contributed in successfully delivery of following products.    Hospital Management System    Shares Management System    Asset Management System    Payroll and Personnel Information System    Accounting Management System    Vehicle Management System    Inventory Management System (IMS)           Education and Training     09/1998     Master of Science  :   Computer Science And Programming    QAU   Ôºç   City               01/2008       CFA Level 1    CFA Institute   Ôºç   City                    Some College (No Degree)  :   Python For Finance    Udemy Courses                  Certifications      Certified AWS Certified Cloud Practitioner - 2020  RLF(Leadership for Life) graduate, Babson College 2018  Oracle Certified Professional 2001        Additional Information      I was a key note speaker at in-memory computing platform in 2017 and 2018 to share my experience about IBOR at Wellington. Slides and my talk is available at following links.  Https://www.imcsummit.org/2018/us/session/optimized-memory-ibor-architecture-cloud-environment-using-apache-ignite  Https://www.imcsummit.org/2017/us/sessions/implementation-investment-book-record-ibor-using-apache-ignitegridgain     "
AGRICULTURE,"         FEDERAL GRAIN INSPECTOR         Summary     Service-oriented Process Operator with 5 years background working in the Industrial Industry. Core competencies  include Processing, Observing, Analyzing chemicals and other matters, as well as excellent communication and time management skills. Handle tasks with accuracy and efficiency.       Skills          Production and Processing  Industrial and Environmental safety  Mechanical aptitude and equipment troubleshooting ability.  Basic math skills and the ability to compute decimals and perentage.   ¬†     ¬† Basic computer skills  ¬† Good oral and written communication skills  ¬† Previous manufacturing skills  ¬† Able to lift up to 70 pounds, use tools  ¬† Team work¬†            Experience      Company Name    City  ,   State    Federal Grain Inspector   06/2015   to   Current      Prepare grain samples for grading by preforming the necessary tests to determine moisture content, test weight, dockage, and presence of foreign material.  Perform specialized tests such as aflatoxin and protein analysis; calibrates equipment, grind samples, read results and enters reading on official certificates.  Inspect ship holds for loading, and safety procedures.¬†         Company Name    City  ,   State    Process Operator Intern   06/2015   to   09/2015      Monitor equipment functioning, observe temperature¬†levels, and flow gauges.¬†Perform¬†regular unit checks  in order to ensure that all equipment is operating as it should.  Control equipment to regulate the flow and pressure of gas to feed lines of boilers, furnaces, and related steam generating or heating equipment.         Company Name    City  ,   State    B Class Electrician   01/2010   to   06/2015      Install or calibrate electrical or mechanical equipment such as motors, engines, switchboards, relays, switch gears, meters, and pumps.  Cut, bend, or shape mental conduit for installation in new construction plant, using a hydraulic bender and pipe threader.         Education and Training      Associate of Science  :  Process Technology   2013     ITI Technical College  ,   City  ,   State  ,   United States            Activities and Honors      OSHA CARD ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†¬†  SECURITY PASSPORT  CURRENT TWIC CARD HOLDER¬†  WATER SURVIVAL/HUET HSE0039  MEDIC FIRST AID CPR AED¬†  FALL PREVENTION AND PROTECTION WORKER (DNE)¬†  HSE SUPER SAFETY COURSE     "
AGRICULTURE,"         ACCOUNTS PAYABLE AP - (CREDITORS) SUPERVISOR           Summary     Self-motivated Accounts Payable Specialist offerings a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive accounts and clerical knowledge.       Highlights          Accounts payable professional  Strong communication skills  Expert in customer relations  Effective time management      Attention to detail  Resolve outstanding issues timely  Develop and implement systems, policies and procedures            Accomplishments     Reduced credit card expenses processed on in-house system from ZAR 2.2 million to ZAR 4.96  Reduced the unresolved queries on accounts from 48 months to 30 days  Negotiated early settlement discounts with vendors       Experience      Accounts Payable AP - (Creditors) Supervisor    March 2013   to   December 2015     Company Name   Ôºç   City  ,   State      Full function AP (creditors) supervision - managing AP staff office.  Approval of AP reconciliations - authorization of payment of supplier accounts Ensure that all tax invoices submitted for payment comply with requirements.  Update reconciliations due list on Excel & hand to relevant AP associate to balance with his / her list.  Approve list of suppliers to be paid & hand over to AP associates to load for payment Analysis of terms and conditions of potential vendors Schedule training for staff members.  Ensure good communication in order that all persons are fully aware of their duties and responsibilities by sending e-mails and also verbally communicating any changes / possible problems as and when they arise.  Communicate with other teams / managers regarding any queries or problems that could cause suppliers accounts not being paid.  Full responsibility for reconciliation of key vendor accounts and travel Credit Card statement.          Lease Administrator    November 2012   to   February 2013     Company Name   Ôºç   City  ,   State      Manage lease agreement database.  Compile World Screening checks / forward details and results to corporate office.  Create ""Offer to Renew Lease Agreement"" for landlords once World Screening clearance reports are received.  Liaise with leasing administrators regarding renewal of lease agreements.  Draw up standard lease agreements to renew leases.  General activities and duties in the leasing office.          Utilities Manager    October 2009   to   October 2012     Company Name   Ôºç   City  ,   State      Manage City utility / property rates and tax charges to residential and commercial buildings - correct tariffs.  Liaise and meet with City officials regarding charges.  Lodge applications to have tariffs changed and accounts credited.  Meet with sub-meter reading companies on a monthly basis, check and update on all issues and issue new instructions.  Liaise with area managers and caretakers / building managers regarding any problems with utility meters in the buildings.  Issue instructions.  Approve / decline meter replacements.  Investigate & complete tenant queries when escalated to me.  Assist municipal Accounts Payable Department with training on capturing, processing, reconciling and payment of municipal accounts.  Report to senior management on weekly basis.  Temp Work.          Supervisor    July 2009   to   August 2009     Company Name   Ôºç   City  ,   State      Temping as AR associate, processing reconciliations.  Reconciling company accounts.          Accounts Payable AP - (Creditors) Supervisor    January 2008   to   June 2009     Company Name   Ôºç   City  ,   State      Full function AP supervision of AP staff office and also reconciling of certain accounts Checking work of subordinates / reconciliation balances with the supplier statement and our system.  Hand back any reconciliations that have errors or do not comply with corporate governance and company policy.  Approve list of suppliers to be paid & hand over to associate to load for payment Schedule training for staff members.  Schedule monthly POP (performance ownership program) meetings.  Facilitate good communication in order that all persons are fully aware of their duties and responsibilities - communicating any changes / possible problems as and when they arise.  Career Summary My extensive financial experience, together with several notable achievements, will ensure that the skills I bring to an organization will contribute to growth and success.  Professional skills Administration Ensuring that data is accurate and stored in a manageable format as required by company standards and policy.  Verification of AP reconciliations, including that they are processed on time to maximize discount.  Managing debtor's book to ensure payments are received on time.  Monitor and manage age analysis to keep within limits set by management.  Records are secure and accurate, but available for Corporate Governance and audit purposes.  Handling all verbal/written communication and representing the Company in a professional manner.  Management / Supervision Leading a team and being responsible for team output and performance Establish and maintain a team environment, while encouraging all to participate and contribute.  Operating within a diverse environment in a way that all team members feel that they are important and can contribute to our success, and enjoy the benefits of that success.  Being a liaison where necessary between the team individually and collectively to senior management.          Accounts Payable (Creditors) Clerk    November 2003   to   December 2007     Company Name   Ôºç   City  ,   State      Generate purchase orders on Navision system  Check that all tax invoices comply with SARS requirements.  Process tax invoices on Navision system  Ensure tax invoices are approved by relevant managers as per limit of authority  Match tax invoices to supplier statements  Follow up on outstanding tax invoices / queries with supplier / responsible person.  Confirm follow up conversations with e-mails / faxes.  Reconcile accounts on Navision system to statements received and batch documents according to statements.  Update payment list on Excel & check that banking details / payment limits are correct. Alternatively, advise the cashbook clerk of changes required  Hand reconciliations (complete document packs) to supervisor for approval  Balance payment list (Excel) and payment journal (Navision).  Prepare COD payments twice weekly when required  Update balance score card & file with supporting documentation in scorecard file for performance appraisals.          Accounts manager    March 2003   to   November 2003     Company Name   Ôºç   City  ,   State      Full function accounts payable and accounts receivable  Reconcile accounts  Prepared payment run checks and remittance advices  Resolve account queries  Full function debtors  Process waybills for invoicing   Ensure all invoices & statements are delivered to customers timeously  Collection of debtors payments  Wages & salaries  All Banking  Petty cash  Control fuel account  Reconcile all accounts with auditors monthly          Education      Certificate in Practical Accounting   :   Accounting  ,   2006    Damelin Business School   Ôºç   City  ,   State  ,   South Africa            Certificate in Basic Bookkeeping   :   Accounting  ,   2006    Damelin Business School   Ôºç   City  ,   State  ,   South Africa            Certificate in Sectional Title Management   :   Sectional Title Management  ,   2011    University of Cape Town   Ôºç   City  ,   State  ,   South Africa            High School Diploma                Certifications    Computer literate in MS Word, Excel (Advanced) Brilliant Accounting, Quick Books, other accounting software, and MDA (Property Management Program/System)      Additional Information      Accounts Payable AP - (Creditors) Manager
Glendale, CO
Authorized to work in the US for any employer        Skills     ‚Ä¢Audit and process vendor invoices ensuring timely and accurate payments.  ‚Ä¢High volume with complex processing  ‚Ä¢Investigate and resolve problems associated with processing of invoices  ‚Ä¢Handle all vendor correspondence via phone or email  ‚Ä¢Receive, research and resolve a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons.  ‚Ä¢Manage vendor information and setup.  ‚Ä¢Develop, implement and maintain AP systems, procedures and policies.  ‚Ä¢Full responsibility for reconciliation of key vendor accounts and travel Credit Card statement.    "
AGRICULTURE,"         NATIONAL MARINE FISHERIES SERVICE NMFS SPECIES OBSERVER       Objective     Looking for employment in an Environmental Engineering position that will help further my career while bringing my experience and education to the company as well.       Summary      A result driven, diligent and highly accomplished professional with curiosity and creativity about the environment possessing over 12 years experiences in Environmental Science, develop solutions to resolve environmental problems; taken part in water pollution control, water recycling, biological waste disposal, and public health issues; participated in the design of aquaculture wastewater treatment systems; experienced in laboratory operations and safety procedures.       Education      Ph.D  :   Soil, Water and Environmental Science   2014       University of Arizona   City  ,   State  ,   USA      Soil, Water and Environmental Science         MSc  :   Soil, Water and Environmental Science   2014       University of Arizona   City  ,   State  ,   USA.      Soil, Water and Environmental Science         Diploma  :   Management   2006       University of London   City  ,   State  ,   UK      Management         BSc.  :   Agriculture   2002       University of Guyana   City  ,   State  ,   Guyana             Select One         City  ,   State       GPA:   Graduate Student Travel Award Institute of the Environment, 2013            Professional Experience      National Marine Fisheries Service NMFS Species Observer   07/2015   to   Current     Company Name   City  ,   State       Monitor for sturgeons (Atlantic and Shortnose) and other endangered species found within the dredging area of the $3.1 Billion New NY Bridge Project;   Monitor dredging, decanting and offloading operations of dredge materials for sturgeons and other endangered species;   Collect and record biological data (length, weight, DNA samples);  Collect and process fish specimens for necropsy;   Communicate observations and finding to New York State Thruway Authority (NYSTA), New York State Department of Environmental Conservation (NYSDEC) and others when on site.          Environmental Research Assistant   01/2011   to   06/2014     Company Name    City  ,   State      Performed laboratory analysis of water for physical and chemical parameters such as algae, temperature, conductivity, pH, salinity, dissolved oxygen, nitrite, nitrates and turbidity;   Directed the Western Regional Aquaculture Center commercial farm tilapia feed trials,  prepared reports and present research findings;   Collected biological samples and conducted proximate analysis (protein, lipid, moisture and energy) on fish tissue and feed samples;   Acted as a liaison between the UA Food Products and Safety laboratories, Montana State University and US Fish and Wildlife Service, Bozeman Fish Technology Center;   Prepared reagents and media for use in the Laboratory; Oversaw strict adherence to safety policies and procedures during testing;  Managed the daily operations of the ERL Aquaculture Greenhouse.          Senior Fisheries Officer   01/2007   to   01/2011     Company Name   City  ,   State        Conduct environmental assessment of aquaculture facilities;  Prepared technical reports detailing findings and recommendations from assessments;  Identified and solved environmental problems arising from aquaculture facilities affecting the safety of water and land;  Controlled water pollution and handled solid waste management;  Removed impurities and harmful discharge from the water;  Developed techniques for water recycling; Conduct extension services and monitored over 40 aquaculture farms to reduce environmental impacts of aquaculture;   Managed the National Aquaculture, Fish Hatchery and Laboratory:  Performed laboratory analysis of water for physical and chemical parameters such as algae, temperature, conductivity, pH, nitrite, nitrates, salinity, dissolved oxygen, and turbidity for this and other aquaculture facilities.          Fisheries Officer   01/2002   to   01/2007     Company Name   City  ,   State       Revamped the data collection program which led to the reduction of data gaps within the months and years;   Examined and quantified the composition of fish species caught, discarded, and retained on commercial fishing vessels;   Collected and analyzed biological and socio-economic data among others on Guyana's commercial marine species such as Southern Redsnapper ( Lutjanus purpureus ), Seatrout ( Cynoscion virescens ) and Bangamary ( Macrodon ancylodon ) using models as specified by CRFM;   Wrote scientific reports and presented the findings of data analyzed to various stakeholders.          Award     University of Arizona - Graduate Student Travel Award Institute of Environment, 2013        Skills and Expertise     Water Quality Testing, Wastewater Treatment Systems, 10 Hour OSHA Hazard Recognition Training for the Construction Industry, Microsoft Office and Microsoft Excel.    "
AGRICULTURE,"         EDUCATION OFFICER & SENIOR EDUCATION OFFICER GUIDANCE & COUNSELING UNIT       Professional Summary     I joined the Ministry of Education in 1982 and was posted at the R.M.Bailey Senior High School where I remained for seventeen and a half wonderful years.  I served as Head of the Guidance Department from 1991 to 1999 until my redeployment to Special Services Section to oversee the Guidance & Counseling Unit upon the retirement of the former officer.  I enjoyed my experience at R.M.Baily and have had the pleasure of working with and assisting students even after my departure from the school, I am still counseling many of them and their children today.     I have had the opportunity of supervising the Guidance & Counseling Unit over the past sixteen years and watched it grow from forty- two (42) counselors in 1999 to one hundred and thirty two (132) in 2015, posted in ninety-four schools on fourteen islands and cays throughout the country.  During my leadership, we collaborated with the College of The Bahamas and Kent State University and established a Master's of Education Degree Program in School Counseling from 2001 to 2011.  Eighty- nine (89) persons obtained the Masters Degree, and the unit has the largest amount of employees with this Degree in the Ministry of Education.   I realized in order for the unit to move forward, ongoing training was a requirement for all officers, which kept them informed about the latest techniques and strengthened areas of concern.   We also established a crisis team that assists with grief and disaster counseling.    The needs of students were being met but those of the employees were not and after visiting the school district in Dallas Texas, I learned about the Employee Assistance Program, and implemented it at the Ministry of Education on a smaller scale.  This proved to be very successful but  the need for expansion was necessary. Upon the retirement of Mrs. Pansy Hamilton Brown, Iris Strachan, and Clevette Gibson took the  reins and took EAP to the next level.  The demands on the officers made me realize that the service needed to be made available to all government employees and the idea to expand the service was decided.   I enjoyed my role as Senior Education Officer and if given the opportunity would like to be a part of taking EAP to the next level.            Core Qualifications          Experienced in individual and group counseling   Sound knowledge of Erik Erikson developmental stages from birth to death   outstanding planning and organizational skills   Exceptional communication skills and outstanding leadership qualities   Flexible, enthusiastic and enjoys working with people   Solution focus      Unique knack in identifying and improving counselors and clients potential   Skilled in MS Office and researching on the Internet   effective listener and Critical thinker skills  Outstanding interpersonal and rapport building skills .  Skilled in collecting and compiling information through interaction with colleagues, parents and students                    Experience         10/2007   to   Current       Co-chair person of the Annual Careers Month & National Careers Fair  The purpose of the activities during the month of October is to launch career information to all students in the school system, which continues throughout the school year.       Adjunct Lecturer 2002 to 2012 ¬†  Kent State University & The College of the Bahamas for the Masters degree in School Counselling, Nassau Campus     Employee Assistance Program Coordinator  ¬†  In 2003,after visiting the school system in Dallas Texas and learning about their Employee Assistance Program, I designed and implemented a portion of the program that addressed the counseling needs of employees at the Ministry of Education.  The program is a voluntary or referral ‚Äòwork-based program that offers free and confidential assessments, short-term counseling, referrals, and follow-up services to employees who have personal and/or work-related problems'.  The program has assisted an estimated two thousand five hundred employees over the last twelve years.      National L.E.A.D Institute Bahamas  Delegation site visit to North Carolina where visited correctional Facilities and review programs to address the needs of students and family members. These concerns were address and suggestions recommended on how to best assist our students.            Education Officer & Senior Education Officer Guidance & Counseling Unit   08/1999   to   03/2015     Company Name     Supervise Guidance Counselors in the Government School system. The Guidance Counseling Unit continues the effort to assist counselors across the Bahamas, to develop well-balanced and comprehensive programs in order to meet the academic, developmental/person and social needs of students.         School Counselor   03/1982   to   06/1999     Company Name            Office Clerk   01/1975   to   01/1977     Company Name            Education      Masters of Science  :    Guidance Counseling   1985       Long Island University   City  ,   State  ,   US               Bachelors  :   Psychology   1980       Bethune Cookman College   City  ,   State  ,   US             High School Diploma     1975       St. Johns College            Professional Affiliations     Nassau Chapter of Links,   Alpha Kappa Alpha Sorority- 1979 - Present  Bahamas Association of School Counselors - 2010 - Present  American School Counselors Association ‚Äì 2000-Present  Employee Assistance Professionals Association (EAPA) ‚Äì 2013-Present        Skills     Brief Counseling, Resistance and Prevention Program (RAPP) certified trainer, Group and Individual counseling.    "
AGRICULTURE,"         PLANT PROTECTION AND QUARANTINE TECHNICIAN           Summary     Environmental Biologist and experienced researcher with expertise in data collection and study. Analytical and detail-oriented.         Highlights          Certificate study in Wetlands Identification and Delineation  Proficient in Microsoft Office suite  Excellent verbal and written communication skills      Knowledgeable about invasive insects and plant hosts  Undergraduate thesis study ""Species Diversity of Lepidoptera in Oak Hickory and Northern Hardwood Forests of Luzerne County, PA            Accomplishments      Keystone College Academic Honor Award -Dean's List Spring 2011 and Fall 2008  Mildred Wrigley Ryder Scholarship Fall 2009 and Spring 2010  Joseph Sirotnak '66, Esq., Memorial Scholarship Fall 2007 and Spring 2009        Experience      Plant Protection and Quarantine Technician    May 2011   to   August 2011     Company Name   Ôºç   City  ,   State     Regional specialist independently conducting Asian Long-Horned Beetle and Emerald Ash Borer ground based visual surveys in eight northeastern Pennsylvania counties.  Implemented PPQ standards which safeguards agriculture and natural resources from risks associated with plant pests to ensure an abundant, high-quality forest canopy.   Employed industry standards effectively collecting forest and insect field data and reporting results in a timely manner.          Forest Insect Pest Aide I    May 2009   to   August 2009     Company Name   Ôºç   City  ,   State            Forest Insect Pest Aide    May 2008   to   August 2008     Company Name   Ôºç   City  ,   State     Emerald Ash Borer, Asian Longhorn Beetle, Sirex Wood wasp and apiarian surveys in Lackawanna County, PA (2008) and 10 northeastern Pennsylvania counties (2009).   Accurately identified plant hosts utilizing a dichotomous key, enabling placement, baiting and monitoring of Lindgren Funnel, sugar bait, IPM Tech panel and purple panel insect traps.   Operated and maintained PDA owned 4x4 pickup truck and Panasonic Toughbook computer with Global Mapper and Microsoft Office software.         Trail Steward and Workshop Staff Member    May 2007   to   August 2007     Company Name   Ôºç   City  ,   State     Trail maintenance of Keystone College's 160-acre Woodland Campus and Lake Manataka Environmental Field Station, hazardous tree removal and firewood harvest.   Provided field support at Watershed Explorers Workshop performing water quality monitoring of local lakes and streams utilizing Secchi depth, temperature, conductivity, oxygen depth profile, benthic macro invertebrates, taxa richness and fish indices.    Employing methods of electro fishing, seining and kick nets; collection and identification of macrophytes.         Flammulated Owl Research Lab Technician    September 1998   to   January 1999     Company Name   Ôºç   City  ,   State     Laboratory analysis and documentation of Flammulated Owl prey delivery video, operating video editing equipment. Field data analysis of nest site foraging habits to determine regional insectivorous dietary selection, consumption, prey density and diversity.   Organized insect collections with stereomicroscope, and invertebrate field guide.   Analysis of insect energy content, utilizing caloric centrifuge, to determine caloric requirements of individual nests.   Results provided support of undergraduate independent study at the University of Nevada-Reno and David P. Arsenault's unpublished thesis for the Degree of Masters of Science in Environmental and Natural Resource Science.         Wildlife Biology Field Assistant    May 1998   to   September 1998     Company Name   Ôºç   City  ,   State     Assisted in avian field surveys utilizing research data analysis to determine the condition of the current population of Flammulated Owls in western New Mexico.   Collected nest site and microhabitat forest density measurements with Garmin GPS unit, fiberglass tape, spherical densitometer, clinometer, telescoping pinhole camera and video recording equipment during constant monitoring of survey routes along the Continental Divide, New Mexico.   Participated in broadcast surveys, observed nest site selection, flight patterns, observed and collected foraging rates and prey selection data, used targeted mist nets to capture, band and take blood samples for DNA fingerprinting, observed nest and brood habits and fledgling success.         Education      Certificate   :   Wetland Delineation and Identification  ,   2012    Rutgers, The State University of New Jersey   Ôºç   City  ,   State  ,   US             Bachelor of Science   :   Environmental Biology  ,   2011    Keystone College   Ôºç   City  ,   State  ,   US             Affiliations     Keystone College Eco Club  North American Bird Phenology Program                                                                                                             Certifications     American Red Cross First Aid and CPR training     FEMA Federal Emergency Management Training        Skills     Skillful application of bench chemistry in a lab setting by adhering to standard operating procedures.     Ability to analyze and test basic wet and dry chemistry obtaining qualitative and quantitative chemical measurements.    Capacity to follow recipes and formulate mixtures based on manufacturer's specifications.     Keen technical and mechanical ability.  Strong work ethic and the ability to work collaboratively or independently under a variety of challenging conditions.      "
AGRICULTURE,"         RN STAFF NURSE                 Professional Experience      RN Staff Nurse    August 2008   to   April 2014     Company Name   Ôºç   City  ,   State      Participate in multidisciplinary plan of care.  Follow Best Practice Protocols, Evidence based practice as well as patient-centered and team-based care.  Identify barriers to successful treatment and share with team.  Monitor,measure and report/document progress of interventions and outcomes.  Timely and effective communication of newly implemented changes to unit based methods of practice.  Accomplishments Management of Aggressive Behavior (MOAB) in house Certified Instructor, Patient Experience Champion, Shared Governance Chair of Policy & Procedure Committee, Oncology Certification, Implementation of unit Bedside Report and hourly rounding.  Skills Used Therapeutic touch/communication, teach back communication,assessments, IV care, telemetry care, wound care including wound vacs, dressing changes.  Age-based plan of care.  Excellent organizational skills.  Collaborative working relationship with unit team members as well as physicians, technicians, pharmacy, housekeeping and other ancillary team members.          RN- Resident Care Manager    July 2007   to   July 2008     Company Name   Ôºç   City  ,   State      Responsibilities Care Management of adult and senior patient population.  Knowledge of care levels including SNF, ECF, ICF, ALF, rehab and hospice.  Attending and participating in care conferences.  Development and distribution of expected outcomes to interdisciplinary team.  Assignment and direction of care provided by licensed staff across 24 hour schedule.  Reconciliation of monthly MAR's.  Disposal of out-dated/discontinued medications.  Development and monitoring of appropriate care plans, Accomplishments Created, communicated and modeled a unit Mission Statement.  Developed effective teamwork model for licensed staff and caregivers.  Skills Used Effective oral and written communication and organizational skills.  Ability to determine and direct appropriate care.  Ability to navigate electronic medical records and effectively utilize basic computer programs.  Provide compassionate and effective communication to family members in times of crisis.          RN Charge Nurse    July 2000   to   June 2007     Company Name   Ôºç   City  ,   State      Assessment of acuity, asignment of staff, Review of charts, obtaining and signing off orders.  Guidance/monitoring and assistance to team members to balance work load throughout shift.  Attend and participate in staff meetings and hospital wide agendas.  In the Geriatric Assessment Center (GAC), I performed total body assessments including hearing, vision, labs and Accomplishments Geriatric Resource Nurse (GRN) certification 2003-2008.  Hospital based NICHE member.  Pain Management Resource team member.  Participant in Evidence Based Practice implementation.  Geriatric Assessment Center on call RN.  Note: During my tenure at Providence Milwaukie, I worked in the ECF/ICF/SNF unit, the Med/Surg unit, Womens Health/Mother-Baby unit, the Geriatric Assessment Center and the Emergency Dept.  I was a charge nurse in all except the GAC and ED.  Skills Used Open and effective communication.  Excellent organizational skills.  Telemetry, IV, wound care, physical, mental and emotional assessment.  Appropriate and effective care plans.  Medication reconciliation and monitoring for therapeutic effectiveness.          Administrative Assistant    April 1990   to   April 1996     Company Name   Ôºç   City  ,   State      Maintaining informational material and application packets availability.  Assisting applicants accurately complete and provide information required form application completion.  Compile information for reports.  Setting up and maintaining supervised bank accounts monthly.  Reconcileing local office concentrated banking system.  Servicing delinquent accounts, Prepares tax vouchers as applicable.  Weekly back up of computer files and secure storage of files.          Education and Training      BSN   :   Nursing  ,   1 2007    Washington State University   Ôºç   City  ,   State      Nursing        ADN   :   Nursing  ,   1 2000    Clark College   Ôºç   City  ,   State      Nursing        AA   :   General Studies  ,   1 1987    Clark College   Ôºç   City  ,   State      General Studies Medical Admin. Assistant in Front/back office Med. Ass't.            1 1982    Western Business College   Ôºç   City  ,   State              Personal Information    I also worked this role in a temporary position during the 1996-1997 fiscal year
while I worked on my nursing prerequisites.      Skills    balance, banking, basic, charts, oral, Basic computer skills, conferences, direction, Instructor, meetings, office, organizational skills, progress, Protocols, tax, teamwork, Telemetry, vision, written communication      Additional Information      Note: I also worked this role in a temporary position during the 1996-1997 fiscal year
while I worked on my nursing prerequisites.  Facebook LinkedIn Twitter Your resume is visible to anyone. Your contact details are hidden but employers can contact you via Indeed. Public Your resume is visible to anyone. Your phone number and email address are only provided to employers you apply to. Your street address is visible only to you. Private Your resume is not visible. Employers cannot find you. Delete your resume About your privacy Your phone number and email address are only provided to employers you apply to. Your street address is only visible to you. 2014 Indeed      "
AGRICULTURE,"         COSTUMER SERVICES         Summary     Costumer representative  with background as sandwich artist  and security looking to join a growing entrepreneurial organization as part of the Executive team.       Skills         Operations management  Financial records and processing  Quick learner  Client-focused  Computer proficient  Active listening skills  Telephone inquiries specialist  Cash handling accuracy  Superior communication skills    Top sales performer  Customer service expert  Strong communication skills  Superior organization skills  Store maintenance ability  Energetic work attitude  Adaptive team player  Cheerful and energetic  Telecommunication skills           Experience      Costumer Services   ,   02/2018   to   Current    Company Name   Ôºç   City  ,   State     Answered customer questions and took orders.  Assisted customers with finding solutions to their complaints, concerns and inquiries.  Recommended, selected and helped locate merchandise based on customer needs and desires.  Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.  Built customer confidence by actively listening to their concerns and giving appropriate feedback.  Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.  Confirmed that appropriate changes were made to resolve customers' problems.         Sandwich Artist  ,   01/2017   to   02/2018    Company Name   Ôºç   City  ,   State     Executed all daily tasks and assisted other team members when needed.  Prepared food items, including sandwiches and other products to meet customer specifications.  Assisted customers, including answering questions and preparing orders.  Organized food preparation stations and replenished supplies as needed.  Delivered superior customer service focused on quality and meeting customer needs in a timely manner.  Cleaned and maintained all food preparation stations.  Trained Sandwich Artists to apply attention to detail and commitment to quality.  Communicated with customer to provide menu offering details and assist with decision-making.  Proofed dough products and baked breads, cookies and other bakery products.  Handled and bagged groceries carefully and according to customer preference.  Stocked, priced, front-faced and rotated merchandise.  Monitored the freshness and condition of prepared foods.  Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.         Security Guard  ,   05/2015   to   01/2016    Company Name   Ôºç   City  ,   State     Maintained order, responded to emergencies and enforced federal and local laws.  Communicated with supervisors regarding any issues that occurred while on duty.  Immediately reported fires, accidents and other safety hazards.  Enforced all building rules and regulations in government facilities.  Protected federal employees and their property by monitoring all access to government-owned and leased properties.  Detained individuals when necessary to prevent security breaches.  Patrolled the premises regularly to ensure safety of employees and visitors.  Patrolled buildings, facilities and perimeter areas to prevent damage to property.         Florist helper / Delivery driver  ,   02/2011   to   03/2011    Company Name   Ôºç   City  ,   State     Communicated information to customers about product quality, value and style.  Consulted with customers on the latest styles and trends.  Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.  Kept the showroom clean and maintained neat, orderly product displays.  Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.  Worked as a team member performing cashier duties, product assistance and cleaning.  Stocked and rotated inventory regularly.  Resolved customer complaints and adjusted orders.  Selected the most efficient routes in compliance with delivery instructions and fuel policy.  Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.  Loaded and unloaded merchandise at stores and vendor locations.  Processed payments by accepting cash, checks and credit card payments.  Served as the company's only bilingual Spanish/English customer service representative.         Seasonal Field Worker  ,   05/2006   to   08/2006    Company Name   Ôºç   City  ,   State     Seasonal migrant worker that would return every summer till 2012  Mowed and edged lawns and flowerbeds using shovel and hula hoe.  Operated motorized vehicles and equipment such as tractors, and traiers .  Mixed and sprayed fertilizers, herbicides and insecticides onto grass, shrubs and trees.  Installed rock gardens, ponds and irrigation systems in accordance with client specifications.  Planted seeds, bulbs, ground covers and trees.  Arranged shrubs, trees and flowers to create particular landscape effects.         Education and Training      High School Diploma  :    2012    Psja Early College High School   Ôºç   City  ,   State       Ranked in Top 15% of class  4.0 GPA  Student council Member  Future Farmers of America member  Jurnalism editor  Secretary for FFA  Secretary for student council  Migrnat student         Texas A&M International University   Ôºç   City  ,   State       Major in criminal justice  Minor in business administration  Expected  Graduation date December 2020         Texas A&M International University   Ôºç   City  ,   State       Major in criminal justice  Minor in buisness administration         Community Service     Volunteer WBCA 2012, 2013, 2014 and 2017  Volunteer Food bank 2013  Volunteer Habitat for humanity 2012, 2013  Volunteer Farmers Market 2014  Volunteer softball games 2015, 2016       Languages     Spanish  English       Skills     Cash handling  Careful and active listener  Multi-tasking  Strong public speaker  Professional and friendly        "
AGRICULTURE,"         COMMUNICATIONS DIRECTOR/EVENT PLANNER               Professional Experience      Communications Director/Event Planner    January 2008   to   April 2014     Company Name   Ôºç   City  ,   State      Created and launched a comprehensive communications program for Department, which  resulted in increased visibility and awareness of the Department's activities.  Developed and executed media plans, including social and paid media.  Organized and managed all details of Department's annual event showcasing Iowa's centenarians, including securing attendance by Iowa's governor and lieutenant governor.          Director of Communications    January 2000   to   December 2007     Company Name   Ôºç   City  ,   State      Successfully led all external communication efforts for the Department including handling publicity and working closely with the media, which increased visibility and awareness of the Department's activities Liaison for the Department with several agricultural-based committees and advisory teams, collaborating on various initiatives to increase public knowledge and raise funds Conceptualized and authored News To Grow On column for the Iowa Secretary of Agriculture, which ran in rural newspapers and other printed media outlets throughout Iowa Administered The Good Neighbor Award, a first-in-the-nation initiative that honors Iowa's livestock producers for their environmental and animal stewardship Media Consultant for the NASDA (National Association of State Departments of Agriculture) U.S.  Food Export Showcase.  Received the Leveraging/Collaboration Award for 'superior performance and innovation' from the FDA (Food and Drug Administration) as a member of the Monkey pox Interagency Work Group.  As a member, I implemented a collaborative multi-Federal, State and Local agency response to an outbreak of a zoonotic animal disease.          Development Coordinator/Event Planner    September 1997   to   May 2000     Company Name   Ôºç   City  ,   State      Successfully led all fund raising activities, volunteer recruitment and event planning for the nonprofit agency.  Managed the popular annual PPGI Book Fair held at the State Fair Grounds, resulting in record sales for each of the two years involved.  Received ""Star Performer"" award for organizing and supervising sold out annual dinner, and securing Dr.  Ruth Westheimer as keynote speaker.          Education      Degree   :   Political Science/Public Administration      Grandview University          Political Science/Public Administration        Associate Degree   :   Paralegal/Legal Research and Writing      Des Moines Area Community College          Paralegal/Legal Research and Writing        Certificate in Fund Raising Management        University of Indiana/Center of Philanthropy                    Interests    Iowa Council on Homelessness: participated in discussions and voting on efforts to remedy homelessness in Iowa Iowa Food Bank and the World Food Prize Hunger Summit: participates in organizing events to help end hunger State Emergency Operations Center (SEOC)/Homeland Security: helped coordinate emergency preparedness communication efforts within various state agencies Inter-Agency State Committee: coordinated events with Iowa Insurance Division and Attorney General's office for public outreach to Iowans Governor's Volunteer Iowa Initiative: coordinated the Department's volunteer response for the statewide initiative Iowa Council of International Understanding: volunteer event host Drake Community Center: worked with inner-city youth on improving their writing and literacy skills Iowa Lutheran Services: Volunteer teacher in the ESLP (English as a Second Language Program)       Additional Information      BOARDS AND COMMITTEES/COMMUNITY ACTIVITIES Iowa Council on Homelessness: participated in discussions and voting on efforts to remedy homelessness in Iowa Iowa Food Bank and the World Food Prize Hunger Summit: participates in organizing events to help end hunger State Emergency Operations Center (SEOC)/Homeland Security: helped coordinate emergency preparedness communication efforts within various state agencies Inter-Agency State Committee: coordinated events with Iowa Insurance Division and Attorney General's office for public outreach to Iowans Governor's Volunteer Iowa Initiative: coordinated the Department's volunteer response for the statewide initiative Iowa Council of International Understanding: volunteer event host Drake Community Center: worked with inner-city youth on improving their writing and literacy skills Iowa Lutheran Services: Volunteer teacher in the ESLP (English as a Second Language Program)         Skills    agency, Book, Consultant, event planning, Fund Raising, funds, innovation, leadership, managing people, media plans, mentoring, newspapers, organizing, profit, project management, public relations, speaker, public speaking, publicity, recruitment, sales, supervising, writing skills   "
AGRICULTURE,"         QUALITY ASSURANCE ASSOCIATE       Summary     Enthusiastic Chemist eager to pursue a lasting career in the Agriculture industry.  Detail-oriented Chemist with expertise in the instrumentation, physical and wet chemistry, and formulation as well as coordinating testing and development.       Highlights          HPLC  GC  FTIR       UV-Vis  Physical Chemistry techniques  GMP/GCP              Accomplishments     Led the pre-formulation and formulation development of a topical cream and gel for psoriases which successfully entered clinical trials.       Experience     01/2011   to   Current     Quality Assurance Associate    Company Name   Ôºç   City  ,   State      Preparation, configuration, execution and authoring of reports for IQ, OQ and PQ protocols for Labware LIMS and Trackwise Systems  Managed quality systems change control, site training, deviation and CAPA compliance programs for Eisai. Other responsibilities include:  Administration and development in Trackwise, Plateau Learning Management System and Labware LIMS systems  QA oversight on all validation activities for Plateau Learning Management System  Deviation investigations, CAPA and SOP review for site engineering automation systems  Developed and provided training on local and global change management, cGMP and deviation/CAPA compliance processes to site personnel  Reviewed and approved Master Batch Records (MBRs) and Lot Packaging Records (LPRs) for commercial batch release.  Work within QA audit department for regulatory site audits and assist in responding to regulatory inspection observations.  Support the Clinical organization by providing oversight to the clinical lot record packaging, specifically, review and provide a disposition decision for packaged clinical trial material.         01/2005   to   01/2011     Senior Researcher Formulation    Company Name   Ôºç   City  ,   State      Lead formulation chemist in the design and execution of development programs to deliver specific topical and lyophilized product attributes.  Designed studies to substantiate formulation excipient choice, use levels and desired product aesthetic attributes  Responsible for preclinical and toxicology study drug product manufacture and testing  Generated and interpreted study data to determine physicochemical stability  Drug excipient compatibility studies and other relevant studies, including solubility/pH-solubility profiles, pKA, partition coefficient studies during formulation development process Communicated formulation development program status, goals and timelines to senior management by:  Writing detailed technical reports on completed formulation development programs and periodic reports of on-going programs  Performed a bi-monthly series of technical presentations to the product development group and regularly presented data at monthly local project team meetings  Scale-up process development of cream formulation and lyophilized parental formulations.  Assisted in the preparation of the Chemistry, Manufacturing & Control(CMC) sections of IND, ANDA and NDA submissions  Evaluated clinical and scientific literature to identify potential product differentiators and new product opportunities  Employed chromatography, spectroscopy and spectrophotometry techniques.         01/2003   to   01/2005     Quality Control Chemist    Company Name   Ôºç   City  ,   State     Responsible for performing dissolution testing, content uniformity, acid resistance and assay of solid oral dosage products in a cGMP environment  Managed the stability program for all oral solid dose products  Performed USP-NF Compendial testing to ensure raw material compliance utilizing analytical and wet chemistry techniques  Investigated out of specification and out of trend data with appropriate CAPA.  Authoring and technical review of analytical SOPs        01/2001   to   01/2003     Quality Control / Analytical Chemist    Company Name   Ôºç   City  ,   State      Responsible for performing physical and chemical cGMP testing of ophthalmic formulations  Performed raw material, in process and finished product testing as well as method transfers to Quality Control  Developed and validated stability indicating compendial and non-compendial analytical methods in accordance with ICH and FDA guidelines         01/1998   to   01/2001     Chemist / Supervisor    Company Name   Ôºç   City  ,   State      Supervision of a busy contract laboratory  Responsible for running, developing and validating methods for wet chemistry and ICP, AA and GFLAA instruments  Responsible for preparation of reports and communication of results to customers         01/1995   to   01/1997     Chemist    Company Name   Ôºç   City  ,   State     Performed toxicological screening and conformational studies using GC/MS on horse serum and urine for illegal or banned drugs and their metabolites  Conducted both qualitative and quantitative analysis.          Education     2014     Master of Science  :   Chemistry    University of North Carolina   Ôºç   City  ,   State  ,   US           1996     Bachelor of Science  :   Forensic Science    Michigan State University   Ôºç   City  ,   State  ,   US            Presentations     Performed a quarterly series of technical presentations to the product development group and regularly presented data at monthly local project team meetings.   Presented data and formulation recommendations to senior leadership       Skills     HPLC, GC, Physical Chemistry, UV/VIS    "
AGRICULTURE,"         DIRECTOR OF FINANCE           Summary    Financial Statement Reporting & Analysis Budgeting & Forecasting SOX Compliance Accounts Payable/Receivable Sales & Use Tax Returns SEC Reporting Problem Identification & Resolution Internal & External Audit I.T. Support Payroll & H/R Management Process Improvements Data Extraction & Analysis       Highlights        Omega, Oracle, JDEdwards, MAS90, Essbase, Hyperion, Brio/BI, Quickbooks, FFIS, SAP, Microsoft (Excel, Word, PowerPoint, Access, Visio), FOCUS¬Æ, ADP (Pay eXpert, PC Payroll, Workforce Now), Monarch, Choice Builder System and various other proprietary software systems              Experience      Director of Finance    April 2010   to   Current     Company Name   Ôºç   City  ,   State      Promoted from Controller to Director of Finance in January 2015 Responsible for the monthly financial statements, annual budget, tax and reporting compliance, accounts payable, cash applications, collections, payroll, and financial analysis for the Firm.  Provide leadership and development to staff of nine to ensure peak efficiencies and full utilization of accounting staff.  Manage the external annual review/audit Create and compile a wide variety of special reports as requested by the Managing Partners and Chief Executive Officer.          Accountant/Senior Financial Analyst    March 2009   to   April 2010     Company Name   Ôºç   City  ,   State      Member of the Accounting and Payments Team within the Financial Management Division of Marketing & Regulatory Program Business Services for Animal & Plant Health Inspection Service (APHIS).  Certifying Officer responsible for reviewing and approving various types of foreign and domestic payments for three different Federal Agencies in accordance with Appropriation Law, Program Directives, and Agency Policy.  Provided leadership in the design, implementation, and maintenance of automated systems related to financial, accounting, and budgetary functions; Agency Accounts Payable Subject Matter Expert (SME) for SAP computer conversion.  Reviewed payment processes to ensure that the correct and most efficient methods were used.  Responsible for administering domestic and international reimbursable cooperative trust fund accounts, monitoring transactions to ensure that the cooperator's budgets were not exceeded, served as the point of contact for a full range of operational matters, and researched and resolved problems.  Developed a new process for reconciling cooperative trust accounts that resulted in minimum savings of ten hours per month.  Dramatically increased the monthly percentage reconciled from 10% to 95%.          Controller    January 1998   to   March 2009     Company Name   Ôºç   City  ,   State      Hands-on manager responsible for financial reporting & analysis, SOX compliance, budgeting, quarterly forecasts, sales & use tax returns, and month-end close.  Managed accounts payable, accounts receivable, payroll, and human resources.  Shortly after starting in this position, discovered a design flaw in computer program.  Took initiative and created an advanced data extraction template to gather data and evaluate materiality.  Amended monthly sales & use tax returns for a three year period for MN and WI and recovered over $200,000.  Chosen by Corporate Controller for special project - acted as Regional Controller for four years.  o	Traveled monthly to our Omaha location as management consultant to General Manager & location Controller.  o	Designed new computer reporting systems to improve efficiency, accuracy and timeliness of sales & use tax reporting.  Reduced sales tax liability by more than 15%.  o	Developed new procedures for purchasing and accounts payable, which strengthened internal controls and provided better visibility of variances.  o	Improved month-end close processes; shortened close by 1 day.  Consistently exceeded reporting expectations by completing month-end close by the third business day; other locations closed on the 5th business day.  Team member for computer conversion from MAS90 to JDEdwards.  Supervise a staff of four (Billing Manager, H/R Manager, Credit Manager, Payroll Administrator).  Recognized as problem solver and trouble-shooter.  Sought out as first point of contact for computer & software issues.          Controller    January 1991   to   January 1998     Company Name   Ôºç   City  ,   State      Promoted from Assistant Controller to Controller in May 1993 Promoted from Controller to Manager of Information & Reporting Systems in October 1996 Responsible for the consolidated financial statements & annual budgeting process for nine divisions.  Prepared and reviewed 10Q and 10K SEC reports.  Supervised a staff of seven (Accounts Payable, Human Resources, Payroll, and Accounting).  Implemented cost tracking and scheduling system for Land Development Department.  Involved in process re-engineering; suggested new processes resulting in cost savings.  Team member for two computer conversions.  Assisted with the development and testing of proprietary software.  Involved in data extraction & migration, testing, and training end users.  Developed an Accounting Policy and Procedures Training Manual.          Education      M.B.A   :   Management      University of St. Thomas   Ôºç   City  ,   State      GPA:   GPA: 3.9    Management GPA: 3.9        Bachelor of Arts   :   Accounting Computer Science      St. Mary's University of Minnesota   Ôºç   City  ,   State      GPA:   GPA: 3.9    Accounting Computer Science GPA: 3.9        Certified Public Accountant, State of Minnesota (1988), License number 11547                Affiliations    ALA- Association of Legal Administrators
ALAMN - Minnesota Chapter of Association of Legal Administrators
American Institute of Certified Public Accountants - AICPA
Minnesota Society of Certified Public Accountants - MNCPA      Skills    Accounting, accounts payable, accounts receivable, ADP, Agency, Billing, Brio, budgeting, budgets, budget, BI, Controller, conversion, Certified Public Accountant, Credit, Essbase, Finance, financial, financial analysis, Financial Management, financial reporting, financial statements, General Manager, Human Resources, Hyperion, JDEdwards, leadership, leadership and development, Law, Director, Managing, management consultant, Marketing, MAS90, Access, Excel, PowerPoint, Word, migration, Monarch, Oracle, Payroll, peak, problem solver, process re-engineering, processes, purchasing, Quickbooks, reconciling, reporting, sales, SAP, scheduling, tax, Visio   "
AGRICULTURE,"         FINANCIAL INSTITUTION EXAMINER       Summary    Commissioned bank examiner with over five years of experience with the FDIC.    Strong analytical skills and technical background in credit review, financial statement analysis, and intermediate accounting work.  In-depth knowledge and experience in interpreting and applying banking rules and regulations.  Recognized for high-quality team contributions during examinations of numerous financial institutions, including large, complex, and troubled institutions.      Highlights        Well-versed in ETS ALERT (FDIC's proprietary loan review software) and MS Office software, including frequent use of PowerPoint for presentations and MS Excel for data manipulation (ex. pivot tables, charts, etc.)
*Basic experience in SPSS, Bloomberg, and QuickBooks            Experience      FINANCIAL INSTITUTION EXAMINER   01/2010   to   Current     Company Name   City  ,   State       Division of Risk Management Supervision		        Aug.  Collaborate with examiners, specialists, and assistants to evaluate the safety and soundness of operations for over 70 insured depository institutions within the eastern and central Pennsylvania territory, ranging in asset size from $30 million to nearly $5 billion,.  Assess the asset quality, asset and liability management strategies, the adequacy of capital, earnings performance, and the budgetary process at financial institutions.  Hold formal exit meetings with senior management and board meetings with the directorate to discuss examination findings and obtain commitment for corrective action.  Facilitate the training of less-tenured employees through designated on-the-job training assignments.  Credit Review Experience: Evaluate the asset quality of an institution through review of loan files and assign loan classifications.  Focus on reviewing commercial credits (i.e., commercial mortgages, C&I loans, working capital lines), large participations, and specialized lending programs.  Assess borrowers' capacity to repay; protection; performance; and the adequacy of underwriting, credit administration practices, and accounting treatment for individual loans to determine overall level of credit risk.  Analyze financial statements, tax returns, and other financial documents of borrowers, guarantors, and related entities to assess risk and creditworthiness on a global basis.  Ensure that financial information is timely, complete, and enable management to accurately measure for compliance with performance covenants.  Discuss concerns with loan officers and management regarding specific loans, file documentation, and any regulatory compliance issues.  Cite apparent violations of law and regulations as necessary and prepare formal loan write-ups, technical schedules, and an overall assessment of the asset quality of the institution for inclusion in the exam report.  Significant Assignments: Nov.  2013 - Served as acting examiner-in-charge of an examination of a $700 million bank, which resulted in the downgrade of $10 million in loans from Special Mention to Substandard, and the citation of an apparent violation of regulatory appraisal requirements, and identification of the lack of an impairment analysis for a restructured trouble debt.             12/2014         Supervised the activities of loan review team as asset manager at a $4.4 billion mutual savings institution in which the asset quality rating was upgraded due to an improvement in adversely classified loans, despite identified criticisms of the allowance methodology and recommendations to improve monitoring of lending policy exceptions.  Apr.  2015 - Designated as one of the national training instructors for division-wide rollout of new proprietary Examination Tool Suites (ETS) loan review and exam software.  In addition, designed and developed original training material to refresh examiners' knowledge of loan review software for presentation in two field offices.  Certifications & Awards: FINRA Series 91 (Mar.  2014) - FDIC Safety and Soundness Technical Evaluation STAR Award (Oct.  2014) - Strong teamwork, technical knowledge, and high-quality contributions to loan review team at examination of a troubled institution, including identifying loan downgrades STAR Award (Jul.  2015) - Outstanding performance during the examination of a complex institution under a regulatory enforcement action, including identifying and citing over 170 apparent violations.             05/2008   to   01/2010     Company Name      STUDENT INTERN, Rural Electric Infrastructure Loan & Loan Guarantee Program Processed loan applications from rural electric utility cooperatives, and prepared underwriting memos.  Performed credit analyses, ensuring that regulatory minimums for certain financial ratios were met.  Assessed loan feasibility through a detailed review of 10-year forecasted cash flows and sensitivity analyses, and examined borrowers' three-year historical financial statements to monitor performance trends.  Recommended loan approvals to the loan committee, resulting in a 100% approval rate and the disbursement of over $30 million in appropriated funds for new construction and storm damage repairs.          Education           May 2010       UNIVERSITY OF MARYLAND, COLLEGE PARK            B.S  :   Finance    Robert H. Smith School of Business    GPA:   GPA: 3.82    Finance GPA: 3.82        B.A  :   Government & Politics    School of Behavioral and Social Sciences    GPA:   cum laude 2nd Place Team -Wikler Finance Case Competition (2008), Dean's Academic Scholar (2010)    Government & Politics cum laude 2nd Place Team -Wikler Finance Case Competition (2008), Dean's Academic Scholar (2010)        Skills    accounting, Basic, Bloomberg, C, charts, Credit, credit risk, documentation, senior management, financial, Analyze financial statements, financial statements, Focus, funds, law, regulatory compliance, meetings, MS Excel, MS Office, PowerPoint, new construction, Oct, pivot tables, presentations, quality, QuickBooks, repairs, assess risk, Risk Management, Safety, SPSS, Supervision, tax returns, teamwork, training material, underwriting   "
AGRICULTURE,"         RESEARCH MOLECULAR/RESEARCH  MICROBIOLOGIST/RESEARCH ECOLOGIST (RESEARCH ASSOCIATE)       Professional Summary     Fully credentialed LPN with experience providing compassionate care in a hospital environment.  Experienced LPN licensed in AZ with strong clinical and people skills.       Core Qualifications          Wound care expertise  Clinical training  Wound cleaning/care ability  Strong medical ethic  Strong clinical judgment  Advanced Cardiac Life Support (ACLS) certification  CPR/BLS certified  Drug administration trained  Talent in obtaining/charting vital signs      Problem resolution ability  Enthusiastic caregiver  Patient/family focused  Practiced in sterilization techniques  AED certification  Abides by infection control standards  Accomplished in colostomy care  Patient positioning understanding            Experience     July 2012   to   July 2015     Company Name    City  ,   State    Research molecular/Research  Microbiologist/Research Ecologist (Research Associate)        Inspected, tested and measured materials, products and installations to spec.  Analyzed and interpreted blueprints, data and manuals to determine precise specifications.  Recommended corrective actions to minimize rate of product defects.  Weighed raw data, reviewed parts history and organized results prior to quality analysis.  Analyzed manufacturing data against functional design and expected quality results.  Handled, measured and mixed chemicals following prescribed methods and testing requirements.  Implemented testing of highly available COTS applications in both Windows and Linux environments.  Led cross-functional team evaluations of production metrics and test results.  Documented, filed and maintained proper inspection records and quality assurance documents.  Conducted material inspections of incoming aircraft.  Collaborated with health specialists and civic groups to determine community health needs and the availability of services and to develop goals for meeting needs  Identified and analyzed public health data to develop relevant programs and policies.  Drafted and revised reports, articles and background papers.   Wrote CDC reports on effective prevention and intervention initiatives adopted by the agency.  Conducted experiments to achieve research goals  Created technical and research documents such as environmental impact reports.  Analyzed the environmental conditions affecting plants and animals.  Demonstrated individual and team laboratory tests.  Developed effective working relations with groups, individuals, agencies and the public.  Created data using wet lab molecular techniques.  Designed and directed experiments using multiple wet lab molecular techniques.  Directed several molecular cloning projects.         July 2012   to   April 2013     Company Name    City  ,   State    Caregiver        Observed and documented patient status and reported patient complaints to the case manager.  Read and recorded temperature, pulse and respiration.  Completed and submitted clinical documentation in accordance with agency guidelines.  Collected urine and fecal samples.  Assisted with adequate nutrition and fluid intake.  Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.  Facilitated games and other activities to engage clients.  Positioned residents for comfort and to prevent skin pressure problems.  Assisted with transferring residents in and out of wheelchairs and adaptive equipment.  Tended to patients with chronic illnesses.  Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.  Recognized and reported abnormalities and/or changes in  patients' health status to nursing staff.  Documented resident records on daily flow sheets.  Assisted with ADLs.  Provided patients and families with emotional support.  Exhibited compassionate care and communication with regard to issues of death and dying.  Sensitive to the needs of geriatric patients.  Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.  Promoted personal and co-worker safety.  Maintained a clean, orderly and well-stocked environment.         July 2009   to   March 2012     Company Name    City  ,   State    Department Manager        Delivered excellent customer service by greeting and assisting each customer.  Addressed customer inquiries and resolved complaints.  Opened a new store location and assisted in recruiting and training new staff.  Stocked and restocked inventory when shipments were received.  Reorganized the sales floor to meet company demands.  Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.  Wrote order supply requests to replenish merchandise.  Trained staff to deliver outstanding customer service.  Addressed and corrected sales staff communication issues in a tactful and effective manner.  Contributed to merchandising ideas at team sale meetings.  Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.  Placed special merchandise orders for customers.  Shared product knowledge with customers while making personal recommendations.  Demonstrated that customers come first by serving them with a sense of urgency.  Worked as a team member to provide the highest level of service to customers.  Maintained friendly and professional customer interactions.  Verified that allmerchandising standards were maintained on a daily basis.         April 2003   to   June 2009     Company Name    City  ,   State    Service Director        Examined vehicles to determine the extent of damage or malfunctions.  Communicated with customers regarding vehicle issues and potential repairs.  Maintained a 95% customer service satisfaction rating.  Organized work records and filed reports.  Reviewed the work of 20 auto mechanics.  Guided mechanics with decisions concerning repair and replacement of parts.  Created training manuals targeted at resolving even the most difficult customer issues.  Developed, implemented and monitored programs to maximize customer satisfaction.  Interviewed, hired and trained new quality customer service representatives.  Provided detailed monthly departmental reports and updates to senior management.  Addressed negative customer feedback immediately.  Provided a high level of product and leadership support to representatives and clients.  Effectively communicated with team members to maintain clearly defined expectations.  Effectively managed departmental expenses to stay within allocated budget.  Resolved customer questions, issues and complaints.  Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.  Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.  Generated and distributed daily reports and order acknowledgments to appropriate personnel.  Served as mentor to junior team members.  Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.  Effectively controlled the release of proprietary and confidential information for general client lists.  Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.  Prepared correspondence, accounting and financial documents for analysis.          Education     2015     Brown-Mackie College   City  ,   State  ,   USA    LPN    Certificate     3.5 GPA  Coursework in Nursing         2001     Phoenix College   City  ,   State  ,   USA    EMT-B   Certificate     3.7 GPA  Coursework in   EMT-B            Professional Affiliations     Board Member Camp Verde Chamber of Commerce       Personal Information    My long-term goals involve growing with a company where I can continue to
learn, take on additional responsibilities, and contribute as much of value as I can.      Certifications     Licensed LPN  EMT-B       Publications     HIPPA  Diabetes Type 2       Skills     Cash handling  Shipping and receiving  Professional and friendly  Careful and active listener  Multi-tasking  Computer  Hand and power tools        Community Service     Habitat For Humanity  Toys for TOTS Toy Collection    "
AGRICULTURE,"         RESEARCH SCIENTIST       Summary     Highly motivated Research Scientist possessing proficiency in numerous disciplines of the biotechnology and in-vitro diagnostic ( IVD ) industry.     Self starter  ‚Ä¢knowledgeable  ‚Ä¢analytical  ‚Ä¢decision maker  ‚Ä¢effective natural leader   Adaptable,  Analytical, Dedicated, Driven, Effective, Focused, Hardworking, Highly motivated, Innovative Meticulous,  Multi-task-oriented, Organized, Outstanding, Performance driven, Personable,  Pragmatic, Proactive, Productive, Proficient, Skilled, Versatile       Highlights        EndNote, Softmax Pro, MS-Office Suite ( Excel, PowerPoint & Word ), C/C++, Windows & Mac OS.            Accomplishments      To Discover and Characterize Epigenetic Modifications of Chromatin That Can Affect Organismal Lifespan (2012) Carried out reverse genetic screen to identify mutations in Histone H3 & H4 that might affect yeast growth in varying nutrient conditions.  Identified a histone acetyl transferase, SAS2 that modifies H3K14A under nutrient stress based on microarray analysis and protein expression studies using Western Blot analysis.  Molecular Characterization of Root Nodule Associated Bacteria (2011) Successfully isolated root nodule associated bacteria from naturally grown legumes.  Carried out molecular characterization through isolation of plasmid DNA & subsequent restriction enzyme analysis Mass Cultivation & Optimization of Biofuel Production by Using Microalgae (2011) Accomplished optimization of mass cultivation of microalgae.  Successfully carried out pilot scale studies of biofuel extraction from the microalgae & HPLC studies on the fuel.  Awarded 1st place for Paper presentation at BITS-Pilani, Dubai Annual Technical Conference-2010 Awarded 2nd place for Poster presentation at the Engineering Student Renewable Energy Competition-2011 Isolation & Characterization of Bacterial Strains for Bioremediation of Soil Contaminated with Oil Spills (2009) Successfully isolated bacterial strains from soil contaminated with oil spills.  Achieved degradation of various hydrocarbon sources which was monitored using UV/Visible Spectroscopy.  Awarded 1st place at the BITS-Pilani, Dubai Annual Technical Conference - 2009 SKILLS Interpersonal skills: Effective communicator, quick learner and adaptable.  Effective leader Integral part of the organizing committee for events by Chimera Biotechnology Club - BITS Pilani Dubai Communication Key communication point to management for current project at Saladax Biomedical,Inc.  Give presentations and lead team discussions on a regular basis as a Research Scientist at Saladax Biomedical, Inc.        Experience      Research Scientist     Jun 2013   to   Current      Company Name   Ôºç   City  ,   State     Develop automated immunochemical based diagnostic assays (ELISA) for oncology drugs which enable patients to receive chemotherapy drugs in doses individualized to their personal needs.  De facto leader for a project to troubleshoot an existing diagnostic assay to improve sensitivity and reproducibility as well as to accommodate a new dosing regimen for the same drug.  Responsible for designing and carrying out experiments in a GLP/GMP environment as well as analyzing data and presenting it.  Key communication point to the management.  Responsible for writing regulatory reports.  Currently a member of another team developing an assay for an oncology drug.         Investigative Toxicology Intern     Jun 2012   to   Aug 2012      Company Name   Ôºç   City  ,   State     Gained expertise in preclinical drug development with emphasis on toxicology.  Enhanced molecular biology laboratory skills in techniques such as RT-PCR, & ELISA.  Using statistical analysis, successfully identified a gene signature from RT-PCR data for drug induced liver oxidative stress.  Successfully carried out Assay Qualification and Validation for MesoScale Discovery Assay (ELISA).  Enhanced communication skills through regular presentations in the organization.         Research Assistant     Aug 2010   to   Jan 2011      Company Name   Ôºç   City       Acquired substantial experience in R&D working on a project titled 'Isolation, Characterization & Cross Inoculation Studies of Rhizobia under Salinity Conditions'.  Successfully isolated rhizobial species that survived up to a salinity of 40 dS/m, almost as high as sea water.         Intern     Jun 2009   to   Jul 2009      Company Name   Ôºç   City       Worked as part of a team in the Biochemistry, Immunology & Hematology departments.  Successfully carried out statistical analysis of lipid profiles of patients and submitted a report on the same.         Education      Masters of Science  ,   Biotechnology   5 2013     University of Pennsylvania          GPA:   GPA: 3.83/4.0   Biotechnology GPA: 3.83/4.0       Bachelor of Engineering (Honors)  ,   Biotechnology    Birla Institute of Technology & Science   Ôºç   City        GPA:   GPA: 9.62/10   Biotechnology GPA: 9.62/10       Publications    Isolation and characterization of salt-tolerant rhizobia native to the desert soils of United Arab Emirates
Emirates Journal of Food and Agriculture (Plant Science), 2013. Vol 25, No 2 (2013): February
- Selected by Science Development Network for their highlights.      Interests    Team player
- Currently part of a team, developing a diagnostic assay to detect a chemotherapy drug at Saladax Biomedical.
- Volunteered for non-profit organizations like National Association of the Blind & National Cancer Rose Day.      Skills    C, C++, communication skills, designing, ELISA, GLP, GMP, Mac OS, Excel, MS-Office Suite, PowerPoint, Windows, Word, OS, presenting, presentations, RT-PCR, statistical analysis, troubleshoot, Validation      Additional Information      Team player
- Currently part of a team, developing a diagnostic assay to detect a chemotherapy drug at Saladax Biomedical.
- Volunteered for non-profit organizations like National Association of the Blind & National Cancer Rose Day.     "
AGRICULTURE,"         LOGISTICS TECHNICIAN           Professional Summary    Driven, compassionate and all-round health care professional with over 5 year practical experience in different paced environment including supply chain management, pharmaceutical and research analysis. Accountable, motivated and responsible with a strong focus on dynamic health care delivery that works. Environmental Microbiology, Food Microbiology, Medical Microbiology, Molecular Biology, Immunology, Microbial physiology and Metabolism. Proven patience and self-discipline Confident public speaker Conflict resolution Personal and professional integrity Relationship and team building Government relations knowledge Cultural awareness and sensitivity Critical thinking proficiency Fund raising and major donor development Effectively influences others Hardworking Professional Summary Education and Training         Experience      Logistics Technician    December 2009   to   October 2013     Company Name   Ôºç   City  ,   State      Managed material management activities and systems involved in requirements determination, inventory control, and receipt, storage and issues of supplies and equipment Computed requirement, determined allowance, and researched and identified material requirements Performed inventories and ensured timely correction of discrepancies.  Inspected and evaluated inventory management activities Developed methods and improved procedures for storing property Coordinated with maintenance activities on repairable component actions Planned and scheduled material storage and distribution activities.  Acted as a subject matter expert to the commander on the operation of material management systems and operations Processed information retrievals using supply system databases Developed database retrieval scripts for material management support analysis Controlled and operated the Remote Processing Station (RPS) and remote terminal hardware under the Standard Base Supply System (SBSS).          Customer Care/Public Relation    March 2009   to   October 2009     Company Name   Ôºç   City  ,   State      Actively involved in customer satisfaction services * Analyzed company activities and data to properly assess risk management and improve services.  Led branch in customer services and insurance package sale.          Laboratory/Research Assistant    August 2006   to   October 2006     Company Name          Ibadan, Oyo state Conducted laboratory, screen house and field experiments; * Conducted sampling with guidance from Research Associate/Manager; * Maintained a sterile work environment in preparation for and during laboratory work; * Ensured proper organization of isolates in cold storage and work areas; * Conducted other assignment as assigned by supervisors.  Carried out microbiology work involving sample preparation, organism isolations, isolate storage, media preparation; * Ensured proper sampling labeling, organization of work area; * Kept proper records and ensure proper data entry into field and laboratory books.          Intern    February 2006   to   July 2006     Company Name   Ôºç   City        Monitored production and system control in the organization Successfully carried out drug processing and packaging procedures Ensured quality assurance *and engaged in practical laboratory analysis of several company production to test for 100% NAFDAC compliance regulation Inspected Industrial Equipment Professional Experience Participated in different team projects.          Education        Public Health (Mental Health)  ,   2014    National University   Ôºç   City  ,   State  ,   United States    Public Health (Mental Health) Study focused on Community and Public Health, Health and Human Services, Health
Service policy, Global Health, Environmental Health, Psychosocial epidemiology,
Epidemiology and Biostatistics.        Bachelor of Science   :   Healthcare Management  ,   2013    Park University   Ôºç   City  ,   State  ,   United States    Healthcare Management Study focused on principles of accounting, Economics, Financial management, Human resource management, principles of management, organizational behavior, Business law, principles of marketing, Legal issues of health care and Quantitative research methods.        Associate of Arts   :     2009    Air University   Ôºç   City  ,   State  ,   United States    Logistics
Study focused on supply management, material storage and distribution, logistics automated systems, logistics maintenance system, and stock control        Bachelor of Science   :     2008    Ladoke Akintola University   Ôºç     State  ,   Nigeria    Applied Biology (Microbiology)
Study focused on Environmental pollution, Environmental Pollution,          Certifications    Microsoft certified Professional (MCP)
SQL 2000 Database Administrator
SAP Business Object
Business Intelligence 4.0 (in-view)      Skills    accounting, Business Intelligence 4.0, Business law, hardware, customer satisfaction, customer services, data entry, databases, Database, Economics, Financial management, Human resource, insurance, inventory management, inventory control, Legal, Logistics, marketing, Microsoft certified Professional, MCP, organizational, packaging, quality assurance, requirement, Research, risk management, SAP, scripts, SQL 2000, stock control, view   "
AGRICULTURE,"         TELEPHONE INTERVIEWER       Summary    Organized, task oriented professional with experience in customer support.  Background includes skilled active listener, strong customer service experience and ability to respond to the end-user in a business professional manner.  I am highly effective in using technical domain knowledge.  Self-starter committed to taking ownership and capable of completing assigned projects  independently and in a team environment.      Highlights          Data Entry  Data Serve  Ibex  10 keying  Microsoft Excel  Microsoft Outlook  Office Equipment  Administrative Services  Google Mail  Accounts payable and receivable  Customer Service  Inbound and outbound calls  PC and MAC OS  Microsoft Word  1              Experience     04/2013   -   Current     Company Name        Telephone Interviewer        The National Agricultural Statistics Service (NASS) is the statistical and data collection arm of the U.S.  Department of Agriculture (USDA).  More than 300 official reports issued by NASS help maintain an orderly association among the output, supply and marketing sectors in agriculture.  Performs telephone interviews for a wide variety surveys and censuses.  Telephones respondents and explains the purpose of survey or census to gain cooperation.  Obtains and records data on a survey instrument.  Reviews information for completeness, edits and assist in the clerical processing of the collected information.  Migrated thousands documents into ECM (Enterprise Content Management System) in an effort to sunset legacy Intranet Server into a SharePoint environment.  This included reviewing & categorizing each document, applying metadata, and then, publishing the document for internal agency viewing.  What is a SharePoint site.  A SharePoint site is a Web site that provides a central storage and collaboration space for documents, information, and ideas.  A SharePoint site is a tool for collaboration, just like a telephone is a tool for communication, or a meeting is a tool for decision making.  A SharePoint site helps groups of people (whether work teams or social groups) share information and work together.  For example, a SharePoint site can help you: Coordinate projects, calendars, and schedules.  Discuss ideas and review documents or proposals.  Share information and keep in touch with other people.         05/2011   -   12/2012     Customer Service Representative        Credit Control, LLC provides custom, performance-driven receivables management services to over 450 clients.  Handled customer questions, complaints, and billing inquiries.  Skilled in resolving customer issues with one call resolution, Proactively offered alternative solutions where appropriate with the objective of retaining customer's business Managed business transactions in connection with activation of new customer accounts on a computer terminal and communicate with customers and Frequently made financial decisions to protect/collect revenues and adjusts customer accounts.         10/2010   -   05/2011     Company Name        Sales Executive        is one of the world's leading media and entertainment companies.  It serves 150 cities through 850 owned radio stations in the U.S., as well as more than 140 stations in globally.  Securely acquired potential client information to establish new internet service.  Monitored and reported on sales activities and followed up for management Advised customers on forthcoming product, developments and discussed special promotions.  Reviewed own sales performance, aimed to meet or exceed targets, plan and carry out all sales activities on assigned accounts and areas and was also responsible for ensuring customer satisfaction and managing quality of product and service delivery.         12/2008   -   11/2010     Company Name        Stocking Associate        Walmart is a global retailer of stores, online and through their mobile devices; servicing more than 245 million customers weekly in 10 countries and fiscal sales of approximately $473 billion.  Walmart employs 2.2 million associates worldwide.  Received material into the store, prepared it for the store shelves, checked deliveries for accuracy, verifying that quantities received matched bills of lading, purchase orders and other documents.  Organized the stock room to ensure accurate labeling, logical placement, neat arrangement.  Cleanliness, decreased store shrinkage by researching inventory discrepancies, and reporting suspicious activities to loss prevention specialists, maintained ongoing and proactive communication with key partners about new arrivals, order overages/shortages, and delivery delays.          Education     2012     Gateway Institute of Technology          High School Diploma                  St. Louis Community College                  Skills    Accounts payable, Administrative, agency, billing, clerical, Content Management, Credit, client, clients, customer satisfaction, Customer Service, data collection, Data Entry, decision making, delivery, financial, inventory, loss prevention, MAC OS, managing, marketing, Microsoft Excel, Mail, Microsoft Outlook, Microsoft Word, neat, Enterprise, Office Equipment, proposals, quality, radio, reporting, researching, sales, Statistics, telephone, Telephones, Web site   "
AGRICULTURE,"         DIRECTOR OF MARKETING, COMMUNICATIONS AND IT         Core Accomplishments      Initiated a student leadership development program¬†¬† a student leadership development program ¬†resulting¬†in ¬†graduates in position of¬†decision-making responsibility .  CAHS Student Leadership Apprentice Program  Big Boom Business Planning Institute  Host of ""Outlook on Agriculture"" Weekly Radio Show on KPVU 91.3FM and Sirius XM HBCU Channel 142        Experience     02/2013   to   Current     Director of Marketing, Communications and IT    Company Name   Ôºç   City  ,   State      Develop strategies based on knowledge of policy, nature of market and trend projections to facilitate growth as well as aid in resiliency planning for the College which is a triad encompassing the Cooperative Extension Program, Cooperative Agricultural Research Center and Academics.  Manage the College's internal and external communications systems in conjunction with university's public relations, press and marketing communications units in the public and private sector.  Assess and translate materials into print, online and social media.  Create systems and procedures that maintain and manage contact lists of associates and prospective associates; implement event registration procedures and develop systems to expand customer relations.  Attend and actively participate in College Advisory Board meetings, committee meetings, conference calls and functions.  Advise the office of the Dean on matters important to stakeholders relating to the College.  Provide leadership in executing marketing communications, strategic planning and public relations activities for a staff of 8 employees.          Program Specialist    Company Name   Ôºç   City  ,   State      Community and Economic Development, Cooperative Extension Program, CAHS.  Created and provide solutions as a consultant for clients in the area of technical assistance for sustainable business strategies.  Developed creative and specialized curriculum that will effectively reach a target audience and provide impactful education that will improve their standard of living and satisfy stakeholders.  Provided marketing expertise in e-media productions such as radio and television programs as well as social media solutions and other online publications.  Supervised a staff of students providing them guidance through mentorship in marketing, customer service, business operations and professional development.         01/2003   to   01/2012     Web Developer    Company Name          Consulted with customers to perform needs analysis, determine project scope and define problem solutions that focus on increasing client revenue and ROI.  Developed statements of work for project proposals to acquire new accounts.  Designed various types of e-media including retail e-commerce sites, content management systems and web portals.  Developed marketing content to include design layout, copy, graphic art and various electronic media productions.  Monitored and analyzed results to optimize online marketing and enhance the customer experience with a focus on developing long term customer relationships Adjunct Faculty Computer Aided Drafting and Design.  Design and implement quality training in the subject area of Computer Aided Design productively delivered to more than 350 students in classes of 15-20 cohorts per session.  Develop innovative strategies to effectively present training materials while maintaining performance goals in terms of attendance and student engagement.  Performed Interim Department Chairperson duties including management of a staff of 10 full and part-time instructors, preserved student retention goals and addressed various issues concerning student development and general classroom concerns.          Education and Training     2015     LEAD21 Executive Leadership Program      The University of Georgia                 2008     Masters of Business Administration (MBA)  :   Marketing    University of Phoenix          Marketing       1998     Microsoft Certified Systems Engineer (MCSE), Software Applications      Southern Methodist University                 1994     Bachelor of Science  :   Mechanical Engineering, Computer-Aided Design    Prairie View A&M University          Mechanical Engineering, Computer-Aided Design        Skills    Adobe Creative Suite, Acrobat, After Effects, Dreamweaver, Photoshop, Premiere, AutoCAD, business operations, business strategies, Computer Aided Design, CAD, hardware, consultant, content, content management, creative design, clientele, client, clients, customer relations, customer service, database, Drafting, e-commerce, engineering design, Flash, focus, government, grant proposals, drawing, graphic art, graphic, InDesign, internet marketing, inventory, layout, Leadership, MAC OS, market and trend, marketing, marketing communications, materials, meetings, Access, Microsoft Certified Systems Engineer, MCSE, Excel, MS Office, office, Power Point, Publisher, Window, Word, needs analysis, networking, online marketing, Operating Systems, OS, organizational, press, processes, proposals, public relations, publications, quality, radio, Research, retail, search engine optimization, strategic, strategic planning, technical assistance, television, training materials, website, written      Additional Information      AWARDS AND RECOGNITION
2016 Gold Level Award for Print Publication
2016 Bronze Level Award for Electronic Audio Media Production
2014 ADDY Award for Advertising Creative Excellence
2013 Multi-media Storyteller Award*
2012 Distinguished Service Early Career Award
2011 Multi-media Storyteller Award
Conference Speaking Topics: *
Cyber-Media in the Digital Age*
Marketing Extension for the 21st Century*
Strategic Planning     "
AGRICULTURE,"         CHIEF ADMINISTRATIVE OFFICER           Executive Profile    EXECUTIVE DIRECTOR Experienced, performance-driven executive with a record of providing leadership in strategic planning, program design and implementation, performance measurement and employee engagement. Action-driven senior management executive with 10+ years of measurable results - improving operations, building collaborative relationships, developing high performing staff and effectively managing budgets. Visionary leader and change-agent who consistently spends time with employees to encourage learning and promote continuous improvement that results in value-added customer service. Tactful and diplomatic representative who is respected for the ability to engage and develop strong working relationships with diverse constituencies. Executive with broad cross-functional leadership experience across all core business functions including strategy, human resources, finance, marketing, and technology. Effective communicator and relationship-builder who gathers and shares information effectively across all management, department, and discipline levels and fosters collaborative spirit, consistently achieving excellent results. Strategic Planning * Change Management * Performance Management Diversity & Inclusion * Employee Engagement * Training & Mentoring * Budget Planning Continuous Improvement * Team Building * Strategic Partnerships * Communication Customer Experience * Financial Management * Leadership * Facility Management           Professional Experience      Company Name     September 2013   to   Current     Chief Administrative Officer   City  ,   State      Serving as Chief of Staff, direct the overall strategic planning and implementation, policy development, organizational development, and resource allocation (fiscal, administrative, and staff) for the School of Information.  Led effort to transition key finance and human resource functions to a shared services center.  Initiated strategies to improve diversity of applicant pools for staff positions achieving a 15% increase in applications from under-represented minorities.  Initiated organizational review and development of a five-year strategic human capital plan.  Originated changes to annual goal setting process to facilitate coordination and collaboration among functional units and improve alignment of unit and individual staff goals with the school-wide goals.  Oversaw build out and occupation of new facilities to accommodate growth in programs and services.  Serve as member of American Library Association Accreditation Task Force.          Company Name     November 2012   to   September 2013     Director of Strategy and Business Performance   City  ,   State      Drive the use of performance metrics, process improvement and employee engagement for structural reform, innovation and better customer service.  Overall responsibility for developing strategy, managing business performance, and facilitating both internal and external partnerships.  Directed implementation of transformational change projects including department-wide inspection process improvement project.  All projects delivered on schedule and within budget and scope.  Developed the vision, strategies and standards for the department's Voice of the Customer program.  Led performance measurement, employee engagement, process improvement and change management efforts with a focus on enabling innovation, reducing waste and improving customer service.  Initiated creation of a recruitment and selection model to improve diversity of applicant pool and recruit talented people that fit the department's customer focused culture.  Led implementation of Salesforce CRM to track and manage economic development relationships and activity.          Company Name     April 2012   to   November 2012     Director   City  ,   State      Set the strategic direction and led implementation of statewide service and process optimization efforts.  Identified best practices and tools for assessing process improvement projects, eliminating waste and streamlining services.  Hand-picked by Governor's Office to support Michigan's Good Government Center of Excellence.  Led development of vision, strategies and standards for service and process optimization efforts.  Managed reporting and resource support for more than 100 transformational change projects.  Developed training program leading to 54 employees earning Lean Green Belt Certificates.          Company Name     September 2009   to   November 2012     Business Resource & Technology Manager   City  ,   State      Directed the development, implementation and ongoing delivery of business process improvement, performance measurement and technology initiatives.  Envisioned and developed the strategy to drive performance measurement in each business unit.  Facilitated process improvement, strategic planning and focus group events for multiple state agencies.  Led strategic effort to reduce cost by integrating and modernizing IT systems.  Initiated process improvements that resulted in $105,000 in annual savings.          Company Name     August 2004   to   September 2009     General Manager   City  ,   State      Plan, organize, and manage operations of the Upper Peninsula State Fair including administrative oversight for the operation of MDARD's Escanaba regional office.  Provided leadership to gubernatorial appointed board in strategic planning and strategy implementation.  Saved 15% on key services by negotiating several multi-year contracts with vendors.  Created new products and services to drive a 20% increase in revenue.  Recruit, hire and train more than 100 seasonal and temporary staff annually.  Received the Community Foundation of Delta County Big Hitter Award for creating the Upper Peninsula State Fair Foundation to enable charitable giving opportunities.          Company Name     February 2002   to   August 2004     Assistant Store Manager   City  ,   State      Promoted to direct and lead the day-to-day management of all hardgoods sales departments.  All departments achieved leadership in key performance metrics across entire retail channel.  Full P & L responsibility for a division with more than $40 million in annual sales.  Initiated a sales training program resulting in a 22% increase in sales per transaction.  Conceived and led initiative to improve warehouse inventory location accuracy.  Results included an increase in location accuracy rate from 55% to 95% and $500,000 decrease in inventory shrink losses.  Redesigned seasonal merchandise planning and reporting process which Cabela's adopted as a best practice for al retail stores.          Company Name     June 2000   to   February 2002     Department Manager   City  ,   State      Hired to direct and lead a team of sales associates responsible for producing consistent positive sales performance through the day-to-day management of a specific department.  Full P & L responsibility for a department with more than $6 million in annual sales.  Received Cabela's Outstanding Leadership Award and Customer Service Excellence Award.  Hired, trained and managed a customer-focused team of 32 staff; five staff promoted in 2 years.  Selected by store manager to mentor and coach new and underperforming department managers; helped several managers improve their sales and customer service performance.          Education      Baker College      Master of Business Administration  :   Finance    City  ,   State      Finance        Michigan State University      Bachelor of Science  :   Fisheries and Wildlife    City  ,   State      Fisheries and Wildlife        Professional Affiliations    Certifications
Lean Leadership, University of Michigan College of Engineering, 2014.
State of Michigan Certified Lean Process Improvement Consultant, 2009      Interests    Member, Pastoral Council, St. Mary Parish, Chelsea, MI, 2015-present. Co-chair, Taste of Chelsea Event Committee, Chelsea, MI, 2013 - 2015. Grand Knight, Saint Louis Guanella Council Knights of Columbus, Chelsea, MI, 2012-2014 & 2000-2002. President, Escanaba Area Catholic Board of Education, Escanaba, MI 2005 - 2008. Member, Board of Directors, YMCA of Delta County, Escanaba, MI, 2006-2008 Strong Kids Campaign General Gifts Chairperson, YMCA of Delta County, Escanaba, MI, 2007 - 2008 Allocation Team Member, United Way of Delta County, Escanaba, MI, 2007-2008.       Skills    administrative, budget, business process improvement, change management, coach, contracts, Customer Service, delivery, direction, finance, focus, functional, goal setting, Government, human resource, innovation, inspection, inventory, Leadership, managing, mentor, Office, negotiating, optimization, organizational development, organizational, policy development, process improvement, producing, recruitment, reporting, retail, sales, sales training, Salesforce CRM, store manager, strategy, strategic, strategic planning, vision, reducing waste      Additional Information      Community Outreach & Volunteerism Member, Pastoral Council, St. Mary Parish, Chelsea, MI, 2015-present. Co-chair, Taste of Chelsea Event Committee, Chelsea, MI, 2013 - 2015. Grand Knight, Saint Louis Guanella Council Knights of Columbus, Chelsea, MI, 2012-2014 & 2000-2002. President, Escanaba Area Catholic Board of Education, Escanaba, MI 2005 - 2008. Member, Board of Directors, YMCA of Delta County, Escanaba, MI, 2006-2008 Strong Kids Campaign General Gifts Chairperson, YMCA of Delta County, Escanaba, MI, 2007 - 2008 Allocation Team Member, United Way of Delta County, Escanaba, MI, 2007-2008.      "
AGRICULTURE,"         DETECTIVE         Summary     Law Enforcement professional with 24 years experience investigating  insurance fraud, to include, health care provider/billing fraud, disability, workers' compensation and premium fraud, property & casualty fraud and  staged automobile collisions. Knowledgeable in related crimes such as tax evasion, grand theft, identity theft, mail fraud, arson, and Medi-Cal/Medicare fraud. Intricately connected to the insurance industry and allied law enforcement agencies in the pursuit to combat fraud.          Highlights          Detective assigned to Health care/disability Fraud Program  Member of the San Diego Medical Fraud Task Force  Public speaking/outreach to insurance industry and law enforcement  Awarded officer of the year 2011 by my peers  100% conviction rate      Presenter for the CA District Attorney's Association, the Northern California Fraud Investigators Association and the Southern California Fraud Investigators Association  Detailed report writing  Team Leader/On-Site Supervisor when executing Search and Arrest warrants            Experience      Company Name    City  ,   State    Detective   06/1995   to   Current      Assigned to CDI's health care and disability fraud program since October 2010. Obtained a conviction in the largest disability and long term care fraud case in the history of San Diego County. Investigate diverse and complex cases involving both single and multiple suspects. Work cases independently with little to no supervision. Extensive networking with allied law enforcement agencies, NICB, as well as, with special investigative units and claims managers of several insurance companies. Generate FD-1's from consumer complaints and competently evaluate the evidentiary merit and strength of each referral. Able to identify ""red flags"" and create appropriate case investigative plans. Write, obtain judicial approval for, and execute search and arrest warrants. Serve as both team leader and on-site supervisor when executing same. Gather and analyze evidence such as billing and medical records, claims records, payroll and personnel records, insurance policies, police reports and photographs, and consider appropriate criminal statutes for the case. Conduct interviews, interrogations and obtain confessions. Conduct skip tracing and locate witnesses using databases and field work. Maintain an excellent working relationship with the San Diego District Attorney's Office. Served as the first CDI detective assigned to the DA Premium Fraud task force and later assigned to the new Urban Grant task force. Testify in court, including grand jury cases and have testified as an expert witness on premium fraud. Conduct surveillance; both stationary and mobile. Firearms instructor for six years. Serve as field training officer and mentor to peers.          Company Name    City  ,   State    Senior Special Investigator   09/1990   to   06/1995      Investigated complex cases involving crimes of employer tax evasion, disability fraud, unemployment fraud, check forgery and related crimes.  Wrote and served search warrants, conducted interviews/interrogations, submitted cases for successful criminal prosecution, testified in court, made arrests, was a defensive tactics instructor.  Later assigned to the Professional Standards Unit and conducted background investigations on peace officer candidates, investigated crimes of embezzlement, forgery, sexual harassment, employee misconduct and threats to department employees.         Company Name    City  ,   State    Special Investigator   08/1989   to   09/1990      Investigated violations of the Penal Code and Business and Professions Code, issued citations, conducted undercover operations, gathered evidence, submitted cases for successful criminal complaints, testified in court.         Proficiencies      Writing FD-1's from consumer complaints  Identifying ""red flags"" and evaluating fraud referrals  Outreach, consumer and industry training   Conduct interviews and interrogations  Microsoft Office suite  Use of database searches/methodologies  Skip tracing and witness locating  Obtaining judicial approval for Search and Arrest warrants  Execute Search and Arrest Warrants  Testify in court, to include, grand jury. Testified as expert witness  Surveillance (stationary and mobile)  Use of firearms   Emergency Vehicle Operations        Education      Bachelor of Arts  :  Criminal Justice    California State University, Fullerton  ,   City  ,   State  ,   USA              Law Enforcement courses    CA Peace Officer Standards and Training (P.O.S.T.)           Specialized Law Enforcement Advanced P.O.S.T. certificate. Courses include, but are not limited to, health care fraud, staged auto collisions, workers' compensation fraud, identity theft, interview and interrogation, arrest and control/defensive tactics, sexual harassment, cultural diversity and racial profiling, internal affairs investigations, advanced firearms, chain of custody evidence handling, search warrant procedures, communication and fire investigation, organized crime, emergency vehicle operation, first aid/CPR, building entry/mechanical breaching and more.       "
AGRICULTURE,"         LEAD TEACHER       Professional Summary    Seeking an Education Coordinator position with a company that will allow me to fully manage curriculum development,
coordinate on the job training opportunities, utilize my communication, organizational, and problem solving skills.      Core Qualifications          Microsoft Office (Word, Outlook, Excel, PowerPoint,	Leadership skills  Publisher, Access)		Time management skills  Teaching Strategies GOLD: Creative Curriculum	Verbal communication skills  CDA-Infants & Toddlers		Teaching skills  Maryland Child Care Credential			Certified Daycare Provider  Classroom management	Basic clerical knowledge  Accomplishments              Experience     01/2014   to   07/2015     Lead Teacher    Company Name   Ôºç   City  ,   State      Consistently received positive feedback from parents.  Solved severe child behavioral issues in positive and constructive ways.  Managed classes of up to 9 students.  Designed 200 weekly lesson plans focused on age and level-appropriate material.  Administration Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.  Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.  Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.  Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula.  Prepare materials and classrooms for class activities.  Establish and enforce rules for behavior, and procedures for maintaining order.  Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.  Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.  Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.         01/2008   to   01/2014     Teacher    Company Name   Ôºç   City        Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.  Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula.  Prepare materials and classrooms for class activities.  Establish and enforce rules for behavior, and procedures for maintaining order.  Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.  Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.  Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.  Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms.  Spearheaded Better Together Partnership Program.  Spearheaded Bright Horizons Foundation.         06/2007   to   08/2007     Security and Property Clerk    Company Name   Ôºç   City  ,   State      Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.  Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.  Answer telephones, switch board, direct calls, and take messages.  Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.         06/2006   to   08/2006     Office Automation Clerk    Company Name   Ôºç   City  ,   State      Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.  Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.          Education     2016     Masters of Education  :   Educational Leadership    Concordia University   Ôºç   City  ,   State      Educational Leadership       2011     Bachelor of Arts  :   Sociology    University of Maryland Eastern Shore	Princess   Ôºç   City  ,   State      Sociology          Skills    arts, Basic, Child Care, clerical, conferences, edit, facsimile, faxing, filing, Goal Setting, instruction, Leadership skills, lesson plans, Lesson Planning, notes, materials, meetings, Access, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, office machines, photocopiers, receptionist, scanners, scanning, spreadsheets, switch, take messages, teacher, Teaching, telephone, telephones, phone, Time management, Type, typewriters, Verbal communication skills, voice mail, workshops   "
AGRICULTURE,"         PROJECT(S) MANAGER       Professional Overview     A Medical Anthropologist who is driven by a fundamental interest in human health and welfare from a sociocultural perspective. Ms. Kazaryan is prepared to use her strong research and project management skills to develop, implement, evaluate, direct, and monitor public service projects for the protection and security of human subjects.       Core Qualifications          Project Management, Compliance, Monitoring and Evaluation, Quality Management and Assurance, Program Planning/Development/Implementation (Technical and Non-Technical), Report Writing and Presentation, & Public Speaking      Qualitative/Quantitative Mixed Method Research/Analysis/Consultation, Ethnography, Interviews and Interactional Analysis, Literature Review and Content Analysis, Fieldwork, Health, Welfare, Culture, Society, Migration, & Diaspora               Education      Master of Science & Philosophy  ,   Medical Anthropology   2015     University of Oxford   -   City  ,   State  ,   UK     *Scholarship by the Luys Foundation of Armenia*   Advisor: Elisabeth Hsu, University of Oxford, Medical Anthropology Professor and Fellow of Green Templeton College, Oxford          Bachelor of Arts  ,   Anthropology   2012     University of California, Berkeley    -   City  ,   State  ,   USA     *Academic Honors in Anthropology, Distinction in General Scholarship*  Advisor: Aihwa Ong, UC Berkeley Department of Anthropology   Reader: Santoukht Mikaelian, UC Berkeley Department of Slavic Languages and Literatures          Associate of Arts  ,   Honors General Education   2010     Glendale Community College   -   City  ,   State  ,   USA     *Academic and Dean's Honor Roll*   Advisor: Michael Harnett, GCC Scholars Program Director          Experience      Project(s) Manager     Jan 2015   to   Current      Company Name   -   City  ,   State    Within the first few weeks, produced the company Disaster Recovery/Business Continuity Plan in coordination with the Pharmacy Manager and the Pharmacist in Charge. Currently manage monitoring and evaluation activities within all pharmacy departments via [review of] internal audits. Ensure compliance with all applicable state and federal standards as outlined by the National Association of Boards of Pharmacy (NABP). Supervise the current Compliance Officer in order to accomplish Verified Internet Pharmacy Practice Sites (VIPPS) accreditation. Deal with all public relations matters. Goal is to create not only an ethical, compliant, and safe working environment, but also ensure the same integrity is represented in the healthcare services provided.           Consultant     Sep 2015   to   Dec 2015      Company Name   -   City  ,   State    Provided methodological training directly to the Monitoring and Evaluation Department. This included lessons in ethnography, interactional analysis, content analysis, grounded theory, open ended interviews, and systematic review of research literature. Actively participated in a number of private consultations, public conferences, and key cooperation workshops with delegates from the World Health Organization (WHO), The World Trade Organization (WTO), The World Bank, The Food and Agriculture Organizations of the United Nations (FAO), and all Eurasian Economic Union (EEU) nation states and their respective ministries from the health and agriculture sectors.         Compliance Officer     Sep 2012   to   Aug 2013      Company Name   -   City  ,   State    Designed a comprehensive policy and procedure company manual for employees, patients, and shareholders. Reviewed patient-pharmacist consultations, internal audits, and dealt with all compliance and ethics related issues. Accomplished accreditation by the Utilization Review Accreditation Commission (URAC) for the company. Built strategic pharmaceutical alliances resulting in signed contracts with major drug manufacturingcompanies to allow for the dispensing of new and/or limited distribution cancer treatments. Licensed the pharmacy in 24 U.S. states outside of the state of California.         Collections Management Assistant      Aug 2011   to   Jun 2012      Company Name   -   City  ,   State    Served as right hand assistant to the Manager of the Collections Department at UC Berkeley's Museum of Anthropology. Supervised researchers, students, interns, and volunteers regularly as they worked with valuable and fragile artifacts, including human skeletal remains. Organized the collection inventory, conducted database entry for all Oceania artifacts, and reviewed system entries by working interns and volunteers.         Recruitment Intern     Sep 2010   to   Jun 2011      Company Name   -   City  ,   State    Contributed to overall campus recruiting strategy, planned campus events, held public speaking events, assisted in publicizing upcoming events,  consulted and maintained the confidentiality of student applicants, answered inquiries, collated reports,  filed recruitment information, saved and transferred all documents and correspondence in a sound manner.             Leadership      Cultural Affairs Representative of Sweden (2015): Model United Nations, UN Armenia   Mentoring Associate & Translator (2015): Luys Foundation Headquarters, Armenia  Welfare Officer (2014-2015): Oxford University Student Union, University of Oxford   Social Media Director (2012-2013): Human Health Project   Vice-President (2011-2012): Armenian Students Association, UC Berkeley   Vice-President (2009-2010): Scholars Program, Glendale Community College   Volunteer (Annual/Temporary): Armenia Fund, St. Joseph Hospital Maternity Department, Los Feliz Small Animal Hospital         Skills      Microsoft Word, Excel, PowerPoint, Office, Outlook, R-Studio  Time Management and Strategic Goal Setting  Critical Thinking and Problem Solving  Interviews, Participant Observation, Surveys, Questionnaires   Sociocultural Perceptiveness, Public Speaking, and Recruiting   Organized, Determined, Professional, Personable, and Adaptable        Languages & Interests      Armenian and English - Fluent Reading, Writing, and Speaking  Research, Policy, Ethics, Global/Local Health, Bio/Ethnomedicine, Human Rights, Welfare, Culture, Society, Disability, Politics, Philosophy, Advocacy, Access        Publications      Kazaryan, A. (2015) ""Mezabujutyun: The Medicinal Uses of Urine Among Armenians in Diaspora"" University of Oxford  Kazaryan, A. (2012) ""Armenian Americans: Ethnic Invisibility and Double Consciousness in Diaspora"" University of California, Berkeley  Kazaryan, A. (2010) ""Neolithic √áatalh√∂y√ºk: The Origins of Culture"" Glendale Community College, Bay Honors Research Consortium        Professional References       Elisabeth Hsu , Professor of Medical Anthropology at the University of Oxford: +44.1865.274624, elisabeth.hsu@anthro.ox.ac.uk    Avetis Minasyan , CEO and President at TNH Specialty Pharmacy: +1.818.988.1288, avo@tnhpharmacy.com    Leslie Freund , Collections Manager at Phoebe A. Hearst Museum of Anthropology: +1.510.642.3682, freund@berkeley.edu   Aihwa Ong , Professor of Anthropology at UC Berkeley: +1.510.642.3392, aihwaong@berkeley.edu       "
AGRICULTURE,"         EXTENSION METHODOLOGIST       Profile    Self-motivated, honest, competent, innovative and easily adapt to new ideas. The knowledge and experience I have evidently accumulated through my academics at various levels of my University education and practical arenas have made me a versatile, quickly trainable, innovative and result oriented person capable of working under minimum supervision but yielding good results. I can work with different groups of people of different back grounds but giving excellent results.      Highlights         Well acquainted with Microsoft word, Excel and PowerPoint together with other Internet and computer basics. I have knowledge of analyzing data using statistical package for social scientists (SPSS) software.     Having worked on various researches, I have the knowledge and skills required in conducting researches. This includes skills in designing data capturing sheets, capturing data in the targeted field as well as analyzing such data leading the interpretation of the findings  I also have excellent report witting skills            Experience     03/2013       Company Name   Ôºç   City  ,   State    Extension Methodologist        working for the government of the republic of Zambia (GRZ) in the ministry of Agriculture and livestock as an extension methodologist. The position which is the center for extension service coordination in the ministry of Agriculture and livestock under the department of Agriculture at district level. As extension methodologist I am involved in linking the governments extension officers to various stakeholders/organizations involved in Agriculture extension as a way of improving agricultural extension service provision in the district. Under extension methodologist, monitoring and evaluation for the department targeting supervision of the agricultural extension officers is conducted in a quest to improve service delivery to the farmers.  While working in this position, the interaction with other organizations has further enhanced my skills of collaborating with partners as a way of improving the lives of the people. As an extension methodologist, I have participated actively in implementing agricultural projects run by some NGO's through the ministry of Agriculture e. g. Harvest plus in promoting vitamin A-rich orange maize in eastern province.         11/2012   -   01/2013     Company Name   Ôºç   City  ,   State    Research Assistant       worked as research assistant at plan Zambia on staff work-force plan research. The scope of work that was conducted has now assisted the organization in identifying and rectifying the gaps in its work-force team in order to improve its efficiency. While undertaking the duties as research assistant, experience in handling of some statistical packages like SPSS was amassed        06/2012   -   11/2013     Company Name   Ôºç   City  ,   State    Policy and Research Analyst (intern)       worked as an intern at agricultural consultative forum (ACF) under research and policy section. Working under this section, I was exposed to different agricultural organization and this created so much diverse views about Zambia's agricultural sector. With ACF I participated in analysis and evaluation of various agricultural policies in line with how they affect Zambian agricultural sector. This includes the manner in which farming input distribution is handled and how it can be made efficient, an activity which led to development of electronic voucher system of distributing farming inputs to the peasant farmers which is yet to be implemented by the Zambian government. The production of policy briefs had a significant impact in building my strong analytical skills which are always desirable by any institution as it leads to efficiency in operations.        01/2012   -   02/2013     Company Name   Ôºç   City  ,   State    Research Assistant       Worked as an enumerator in the conservation farming phase 2 research survey organized by the conservation farming unity (CFU) in conjunction with the  independent management consultancy services (IMCS) during the monitoring of the progress and impact of conservation farming in Zambia. In these surveys, I perfected my skills in conservation farming as I practically evaluated the skills of the local farmers in conservation farming. The interaction with rural small scale farmers helped in building my strong understanding of the challenges that are hindering our small scale farmers from increasing their production.        07/2010   -   04/2011     Company Name   Ôºç   City  ,   State    Principal Investigator       Participated in the evaluation of acidulated rock phosphate as a source of phosphorous in broiler rations under the supervision of Dr. Daura at the university of Zambia. Under this program chickens were reared under feed formulated using rock phosphate and compared with those under commercial feed. Both the ones under commercial feed and those under rock phosphate their body weight gains and carcases were analyzed and compared statistically         Education     2011     The Universty of Zambia   Ôºç   City  ,   State  ,   Zambia    Bachelor's degree  :   Agriculture     Bachelor of Agricultural sciences (Animal Science major)        2004     Samfya Secondary School   Ôºç   City  ,   State  ,   Zambia    Bachelor of Agricultural sciences  :   General School Certificate            Languages    Excellent in both spoken and written English.
 Fluent in Bemba and  in Nyanja      Personal Information     Ernest Mwale Mupemo  C/O Ministry of Agriculture and Livestock  P. O. Box 560001  Petauke       Skills     COMPUTER LITERACY, E-mail, English, government, director, management consulting, Excel, PowerPoint, Microsoft word, policies, progress, research, SPSS, supervising, supervision, surveys, written    "
AGRICULTURE,"           EXECUTIVE DIRECTOR         Professional Summary    An accomplished, skilled¬† leader ¬†bringing 28 years of management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. ¬†Proven success in Association Management, including all business skills necessary in leading a small business. ¬†Excellent communicator in both written and verbal form with successful track records acting as both a direct supervisor and as a liaison between staff and Association Board of Directors. ¬†Consistently meets or exceeds both short and long term corporate goals for growth. ¬†Proven leader in conference and meeting management including all aspects from meeting space and hotel negotiations, to speaker travel and networking, to attendee registration. Successful track record as a grant writer for projects for non-profit organizations.      Skills          Effective leader  Consistently meet goals  Project management  Experienced in legislative processes  Customer service-oriented  Exceptional interpersonal communication  Budget development  Accounting software  Long-term business planning and execution  Negotiation  Effective communication  Staff training/development   Executive presentation development        Constant Contact  Print advertising  Public relations  Special events planning  Accomplished manager  Public speaking talent  Non-profit management  Contract negotiations  Excellent planner and coordinator  Accurate and detailed  Advanced MS Office Suite knowledge  Conference planning   Project planning              Work History      Executive Director  ,     07/2012   to   02/2015     Company Name   ‚Äì   City  ,   State      Created new revenue streams through  addition of two new fundraising events including a gala/dinner and 5K run .  Exceeded company objectives in selling exhibitor booths and in attendance at the annual convention. ¬†Exhibitor booths increased from 2%-8% yearly through the drought years of 2006-2008 and similarly in economic downturn for horticulture in 2009-2012 while other industry tradeshows and conferences experienced declines nation wide.  Prepared in-house databases to process conference and training session registration and annual conference registration. ¬†Largest number of attendees was 3,199 for annual conference; however, most annual conferences served 2,200 attendees.   Managed projects for 36 volunteer Board of Director members, 6 committees and 5 regional chapters.   Prepared and distributed payroll for staff of  three ¬†direct reports.  Complied annual recommendations for end of fiscal year budgets.  Prepared meeting minutes and developed action lists for staff.  Oversaw daily office operations for staff of three¬†employees.  Planned and conducted ¬†industry training meetings and Association Chapter meetings up to two per month, including handling all meeting details and registration processes.   Negotiated prices and terms of sales for all meeting space, food and beverage purchases and hotel contracts.¬†   Launched new website in October 2014 to enhance on-line presence of Association.   Networked and interacted with other professionals through the Nursery and Landscape Association Executives of North America to optimize industry connections.  Prepared income statements and balance sheets and projected cash flow.  Managed business finances, including paying vendors and suppliers for products services rendered.  Directed planning, budgeting, vendor selection and quality assurance efforts.  Represented the organization to customers, the public, government officials and other external sources.  Developed legislative policy with Director of Public Affairs and managed implementation of policy.  Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.  Wrote press materials and made presentations to media representatives.  Attended  3-5 external  trade shows each year to preserve company relations with distributors, customers and media personnel.  Planned and organized seminars, meetings and annual planning retreats.  Created messages, position statements and other corporate communications based on company's objectives.  Created new revenue streams through  grant writing with both the State of Georgia and the United States Department of Agriculture. ¬†Successful in adding over $250,000 in grant revenues for the Association.          President, Owner  ,     06/1998   to   07/2012     Company Name   ‚Äì   City  ,   State    Provided Association Management, meeting planning, conference planning and in-house registration processes for various associations including National Association of Pond Professionals, Georgia Green Industry Association, Georgia Turfgrass Association, Georgia Turfgrass Foundation Trust, Georgia Vegetation Management Association as well as providing only registration services to several other organizations. ¬†Responsible for all aspects of Association Management including staffing, budgets, AP/AR, public relations and public affairs, to include lobbying at both the state and national level.       Executive Director  ,     08/1986   to   06/1998     Company Name   ‚Äì   City  ,   State    Association management as outlined in GGIA position from 2012-2015.       Statistician  ,     04/1983   to   06/1988     Company Name   ‚Äì   City  ,   State    Managed state database of over 150,000 agricultural professionals. ¬†Prepared programming through Martin Marietta Data Services to select survey respondents for agricultural production services in Georgia that would ensure mathematically accurate survey results. ¬†Prepared quarterly Consumer Report Index that calculates pricing increases/decreases in consumer goods such as dairy products, meat products, etc.       Education      Bachelor of Science  :   Marketing Education with Business Electives  ,   1985     The University of Georgia   -   City  ,   State      Recipient of  Ty Cobb  Scholarship  Graduated Magna Cum Laude  President of the Distributive Education Clubs of America         Associate of Science  :   Core Curriculum with Business Electives  ,   1982     Abraham Baldwin Agricultural College   -   City  ,   State       Recipient of   George and Annie Sosebee  ¬†Scholarship    Served on newspaper staff  First ABAC student inducted into Phi Theta Kappa National Honor Fraternity Hall of Fame  Recipient of the ABAC Student of Distinction in Business  Recipient of the ABAC Student of Distinction in English  President of Phi Theta Kappa National Honor Fraternity      "
AGRICULTURE,"         SENIOR FIELD APPLICATION SPECIALIST       Summary    Senior Field Application Specialist with extensive customer training experience for a large, international, biotech company. An expert on multiple In Vitro Diagnostic systems and microbial methodologies, all utilized by laboratories in the pursuit of, food science, environmental testing, pharmaceutical development, pharmaceutical research, veterinary care, blood banking, clinical research and clinical diagnostics.        Education and Training       2007   Bachelor of Science  :  Metropolitan State University of Denver   -   Microbiology and Molecular Biology    City  ,   State  ,   USA    Microbiology and Molecular Biology          Experience      Senior Field Application Specialist   06/2014   Ôºç   06/2016     Company Name     City  ,   State       Responsible for first line of customer support and troubleshooting both onsite and remotely.  Provided proficient and timely instrument training, validation and implementation for bio health care customers on the use of all Biomerieux platforms and assays; Immunoassay, microbial Identification, microbial resistance, mass spectrometry MALDI-TOF, sterility, microbial enumeration, DNA/RNA extraction, DNA strain typing, media management, and blood banking.  Strictly adhered to government guidelines and regulations.  Aided the marketing, engineering and sales groups to increase offerings and solutions.  Remained the technical expert on all products.  Organized and managed a large territory through proper reporting and proof of accountability.          Field Application Specialist   01/2008   Ôºç   06/2014     Company Name     City  ,   State       Responsible for first line of customer support and troubleshooting both onsite and remotely.  Provided proficient and timely instrument training, validation and implementation for industrial micro customers on the use of all Biomerieux platforms and assays; Immunoassay, microbial Identification, microbial resistance, mass spectrometry MALDI-TOF, sterility, microbial enumeration, DNA/RNA extraction, DNA strain typing, media management, and blood banking.  Strictly adhered to government guidelines and regulations.  Aided the marketing, engineering and sales groups to increase offerings and solutions.  Remained the technical expert on all products.  Organized and managed a large territory through proper reporting and proof of accountability.  2013 Field Application Specialist of the Year.  2008 Field Application Specialist of the Year.  National Trainer VITEK Mass Spectrometer MALDI-TOF.  Validated TEMPO for the USDA MDP program.  Developed and implemented new training materials and guidelines.  Lead trainer of the Diversilab DNA strain typing System, and lead molecular support.  Designed Biomerieux training and certification for the Food Emergency Response Network.          Lab Technician   01/2007   Ôºç   12/2007     Company Name     City  ,   State       Hired to work on a Federal funded program testing produce for human pathogens.  Utilized several in vitro diagnostic systems, DNA Extraction and Amplification, and minimal Chemistry GC/MS.          Teaching Assistant/ Research Assistant   01/2005   Ôºç   01/2007     Company Name     City  ,   State       Cell and Molecular Teaching and Research Assistant.  Responsible for materials used in lectures and practical work.  Led lectures, graded papers.  Assisted in Cell and Molecular Research.                  Skills    banking, Chemistry, customer support, DNA, GC, government, marketing, materials, Network, reporting, Research, sales, Teaching, Trainer, training materials, troubleshooting, typing, validation   "
AGRICULTURE,"         LEAD SENIOR SAP AUDITOR           Career Focus     Insightful, results-driven IT professional and CISSP with 6 years of risk assurance advisory experience in information technology security. Notable success directing a broad range of IT security assessments and corporate initiatives while participating in planning, analysis, and implementation of solutions in support of business objectives. Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support.¬†       Certificates & Awards      Certified Public Accountant (CPA)  Certified Information System Security Professional (CISSP)  Certificate of Cloud Security Knowledge (CCSK)  Certified Internal Audit (CIA)                                                                                  Certified Information System Auditor (CISA)  Industry Proficiency certified in Oil & Gas and Public Sector at Deloitte                                                Earned Applause awards 5 times for Excellent Engagement Performance at Deloitte                                        Professional Experience      Lead Senior SAP Auditor    February 2014   to   Current     Company Name   -   City  ,   State      Evaluated the effectiveness of corporate security policies and
influence best practice change by utilizing root cause analysis of audit
results across multiple units  Developed and maintained
standardized audit programs to assess the policies and procedures governing
corporate security, email and Internet usage, access control, and incident
response  Planned, supervised and coached IT auditors assigned on audits; develop
and managed security awareness and training initiatives to promote the success
of company-wide IT compliance¬†¬†¬†¬†¬†¬†¬†¬†   Developed and
enhanced the corporate information security management framework based on COBIT  Prepared and delivered recommendations enforcing
cyber security best practices alongside executive management including CIO and
CFO; presented security concepts, technologies, and risk mitigations to the
business groups
  Identified on-board/off-board gap impacting Access Management, resolved
by updating organizational procedure shortfalls

  Advised the development and
implementation of Business Continuity and Disaster Recovery (BCP&DRP) Plans
for 2 corporate R&D, 4 manufacture, and 1 commercial site ¬†¬†  Recruited and led 3 security
contractors build the risk assessment team charged with analyzing critical
infrastructure, developing reports to
document system vulnerabilities, and recommending appropriate solutions  Managed and executed a proactive continuous risk
assessment process focusing on emerging risk throughout the corporation
Collaborated with external auditors to conduct in-depth
compliance audits and penetration testing, presenting results to senior¬†   Led internal audit exit meetings to discuss findings and management
action plans, and planned and executed follow-up testing to ensure action plans
were properly¬†      Demonstrated autonomous decision making and critical thinking skills in
performing analytical procedures, ensuring the effectiveness of the scope of
the engagement           Senior SAP Security and Control Consultant    September 2010   to   January 2014     Company Name   -   City  ,   State      Conducted system security assessments based on NIST 800-53 for a public sector   Generated security documentation, including: security assessment reports; system security plans; contingency plans; and disaster recovery plans    Provided security support and evaluation to development teams in order to integrate information assurance/security throughout the System Life Cycle Development of major and minor application releases    Configured and installed of GRC at various clients and ensured that segregation of duties (SOD) policies are successfully highlighted or mitigated, customized the ruleset at action and permission level for SOD violations    Utilized Suite GRC 5.3 to perform SOD analysis within the Risk Analysis Remediation module (RAR), created and provisioned Super User Privilege Management (SPM) roles & user ID's through the SPM module and created user access requests in the Compliant User Provisioning (CUP) module  Designed and created SAP roles including parent/derived composite and single security roles, security processes and user assignment workflows, and custom security restrictions; investigated and resolved SAP security issues through creation and changes to security roles   Leveraged SAP's profile generator and authorization management tool to address security defects during a project's testing cycles, scope change requests and production support  Consulted with key project and client stakeholders to solicit into the business and IT process control design  Led control validation workshops with client team members Managed integration activities across related project teams and driving cross-team issue; coordinated with project team leads (functional and technical) and SAP security team members to resolve issues timely  Led an internal team to develop the Enterprise Value Delivery methodology and templates for the SAP implementation engagements; developed training programs on firm technology project standards and delivered the training to ~200 professionals          Audit Intern    January 2010   to   August 2010     Company Name   -   City  ,   State      Assessed the accessibility for 2 University of Texas websites accessed by 30,000+ users; developed the test scripts recurrently used by other engagements   Worked closely with the department head to deploy an automated audit tool that led to streamlined processes  Provided training sessions to 7 summer interns about the Audit Process          IT Audit Intern    January 2009   to   August 2009     Company Name   -   City  ,   State      Worked with Team Manager to consolidate 3 excel reports into one dashboard to monitor the 10-student team productivity to better manage multiple audit engagements   Promoted to the lead of 10 interns and assisted the director to manage the project status           Education      Master   :   Accounting (GPA 3.7)  ,   2009    McCombs School of Business; University of Texas at Austin; Austin, TX                  B.S   :   Accounting (GPA 4.0)  ,   2008    Jinan University; Guangzhou, China                  System Experience      Enterprise Resource Planning (ERP) Business Solution - SAP GRC 10.1, SAP ECC 6.0, SRM 7.0, EWM 9.1, Sourcing 7.0, Solution Manager 7.01, BW 7.01, BPC 10.0, PI 7.3, Model N 5.6   Quality Software - HP Quality Center, Service Desk, IT Remedy, ServiceNow Platform   Data Analysis - MS Excel, MS Access, QlikView         Hobbies and Interest      A serious cyclist and obstacle racer with a competitive mindset  A world traveler and have been to 25 countries in 2 years  Passionate about house improvement projects     "
AGRICULTURE,"         RESEARCH ASSOCIATE           Summary    15+ years of research experience in agricultural research 5 years of extension experience as  a agronomic resource professional PhD in Soil Science and Crop physiology (minor) Strong experience in conducting and managing research trials of various crops Strong experience in various crop production systems Strong multidisciplinary background: customer support to field research  Strong experience in GIS web application Development using HTML5, JavaScript, CSS3 ,PHP Strong Experience in - water and nutrient management, drought stress Instruments - Licor 6400, CIRAS3, Campbell Scientific, GC, HPLC, Wireless irrigation Strong skills in the areas : Statistical design and data analysis, Agricultural extension      Highlights         x   x  x      x  x              Accomplishments          Experience      Research Associate    January 2015   to   Current     Company Name          Managing sustainable horticultural crop production through environment control Hydroponics tomato production under controlled environment of light, water and nutrients Identification and characterization of drought and nutrient stress resistance varieties University of Kentucky	2010 July - 2014 Dec Production environments: field crops, nursery, green house, high tunnels, plasticulture vegetables Conducted field trials on irrigation and nutrient management, nitrogen cycling Developed physiological models on water use for irrigation scheduling for nursery crops Strong background on growth, development and phenology of various crops Multistate USDA project in collaboration with industry on sustainable nursery practices Presented results at grower meetings, national and international scientific meetings Developed programs for automation of irrigation volume, timing and frequency Working knowledge in drip, sprinkler irrigation systems, compost spreaders, mulchers,       bed formers, chop gates Worked closely with growers and industry in obtaining first-hand information about their field Prepared successful grant proposals, technical reports, popular articles and peer reviewed papers Research Assistant        Plant and Soil Sciences Dept., Univ.  of Kentucky,          2006 Aug - 2010 May Field investigations of spatial variability on soil water storage and nitrogen status in corn and winter wheat in a no-till farmer's field Used soil water sensing capacitance probe, crop growth sensors; Green Seeker, Hydro-N sensor and Spectro radiometer to assess spatial variability at field scale Practical knowledge of field equipment: fertilizer applicators, cultivators, tractors, combines.          Agricultural Officer July    January 2004   to   February 2006     Company Name          Acted as a technical consultant for effective knowledge translation and transfer of technology.  Worked on agronomic practices for field crops and fruits, vegetables and trees.  Solved site specific soil, nutrient, pest and disease problems in the field.          Junior Research Fellow Dec    January 2000   to   December 2002     Company Name          Senior Research Fellow	Kerala State Land Use Board, Govt.  of Kerala      2003 April -2003 Oct.  Identified farming systems suitable for different agro-ecological zones of Kerala state, India.  Development of Site Specific Nutrient Management strategies for farm models of Kerala.  Investigated rice response to nitrogen fertilization in farmer's fields.  Used simulation models to transfer nitrogen fertilizer recommendations for rice tracts across soil and climatic barriers.          Research Assistant Nov    January 2000   to   May 2000     Company Name          Developed sustainable technologies to retain soil, moisture and vegetation in eroded regions using Coir Geo textiles.  Identified different types of coir geo textiles for conserving soil and water under varying slopes.          Education      PhD   :   Soil Science and Crop physiology  ,   2010    University of Kentucky   Ôºç   City        Soil Science and Crop physiology        MS   :   Soil Science and Agricultural Chemistry  ,   2002    Tamil Nadu Agricultural University      India    Soil Science and Agricultural Chemistry            2000    Kerala Agricultural University      India    PhD dissertation: Soil water and crop growth processes in a farmer's field
*MS theses: Modeling rice response for agro-technology transfer        Publications    Nambuthiri, S., A. Fulcher, R. Geneve. 2014. Micro-irrigation Systems for Pot-in-Pot Ornamental Nursery Production. In: M. Goyal (Ed), Micro-irrigation management in trees and vines. CRC Press. Coolong, T., S. Nambuthiri, R. Warner. 2014. Tensiometer Based Automated Irrigation For Tomato under Plasticulture. In: M. Goyal (Ed.), Micro-irrigation management in trees and vines. CRC Press. Ethan, H., S. Nambuthiri, A. Fulcher, R. Geneve. 2014. Comparing Substrate Moisture-Based Daily Water Use and On Demand Irrigation Regimes for Oakleaf Hydrangea Grown in Two Container Sizes. Scientia Horticulturae 179: 132-139 Nambuthiri, S., D. Ingram. 2014. Sustainable Ground Cover Production for More Sustainable Kentucky Landscapes. HortTech (24) 1. Nambuthiri, S., A. Fulcher, A. Koeser, R. Geneve, G. Niu. 2015. Moving toward sustainability with alternative containers for greenhouse and nursery crop production: A review and research update. HortTechnology 25:8-16. Nambuthiri, S., G. Niu, G. Bi, T. Fernandez, R. Geneve. 2015. Substrate Temperature in plastic and alternative nursery containers. HortTechnology. 25(1):50-56 Geneve, R., S. Nambuthiri, A. Fulcher and E. Hagen. 2014. Irrigation Application Efficiency Calculation of Sprinkler Irrigated Container Plants Grown under Sensor based Irrigation Scheduling. Acta Horticulturae       Skills    automation, consultant, Dec, fertilizer, grant proposals, irrigation, Managing, meetings, Modeling, Oct, PhD, processes, Research, scheduling, scientific, simulation, translation, articles   "
AGRICULTURE,"         FINANCIAL SALES CONSULTANT       Professional Summary     Articulate Project Manager driven to succeed. Strategic planning and client relationship management expert.       Core Qualifications          Written Communications, Media Relation, Planning, Secondary Research, Promoting, Marketing, Public Relation, Event Coordination      , Typing (70wpm), Campaign Management,Press Kit Construction, Copy Editing, New Media, NMLS certified            Interests    Phi Beta Sigma Fraternity, Inc. Alpha Chapter, Social Chair and Fundraising Co-Chair;Youth Activism Leader; NCCJ Lead for Diversity Counselor, Landlord over rental properties      Skills     Team mediation, Budget Management, Delegation expert with a focus on results and team growth       Additional Information            Experience      Financial Sales Consultant  ,   10/2013   Ôºç   Current    Company Name   Ôºç   City  ,   State      Conducted analysis to address customer service score issue which led to an overall increase of Gallup score from a 4.2 to 4.93 in 3 months  .Responsible for basic bank operations such as teller transactions as well as the opening of new accounts in order to hit regional goals  Monitored multiple databases to keep track of product usage amongst all new clients which led to team awareness and knowledge of what products were not used by clients   Gained the title of Strategic Promotional Captain, due to the creation of stellar promotional campaigns that allowed the branch to see higher numbers of accounts opened as compared to the last year   Responsible and successful at opening atleast 20 accounts, 4 booked credit cards and 3 qualified investment leads on a monthly basis  Developed relationships with clients that were successful enough to have them take part in our PNC Investment sector, which resulted in 1.25 million dollars of new investable funds   Passed NMLS licensing test which allows a person to broker loans and mortgages as needed by clients  Organized and executed a successful branch outreach event which garnered 72 new accounts over a holiday weekend          Co-Owner/Financial Liaison   ,   04/2011   Ôºç   Current    Company Name   Ôºç   City  ,   State     ‚Ä¢   Responsible for contacting investors and presenting farm production reports    ‚Ä¢  Develop and maintain organization system for average quarterly production growth    ‚Ä¢  Manage financial records pertaining to accounts receivable and accounts payables    ‚Ä¢  Successfully led key projects which resulted in the garnering of new business partners        ‚Ä¢  Responsible for a yearly week long visit of the property to best understand the state of the farm, employees, and any new needs that may have occurred      ‚Ä¢ Developed sustainability action plan to insure the longevity of the business's relationship with it's clients, employees, and immediate community; this plan included weekly health screenings of employees as well as daily meetings with ground staffs to further the awareness of the ebola outbreak              Management Trainee/Office Manager  ,   02/2011   Ôºç   07/2012    Company Name   Ôºç   City  ,   State      Prior to my employment the office had gone 9 months without receiving a satisfactory customer service score, but since being employed the office has seen a 7 month streak of above satisfactory customer service scores.  Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies in record keeping  Personally responsible for increasing average price per rental from $27.04 to $29.32.  Personally responsible for increasing revenue per car from $769.32 in 2011 to $910.32 in 2012 upon 5 month review  Managed a small car prep team and led my region in car cleanliness and customer approval score  Responsible for educating renters on car safety and the importance of limiting financial risk by showing them the importance and benefits of Enterprise coverage  Led weekly regional conference calls in which goals, promotions,          Night Auditor  ,   09/2009   Ôºç   07/2009    Company Name   Ôºç   City  ,   State     ‚Ä¢  Corrected and organized the total daily revenue for the Hotel Rouge which on average exceeded $25,000 in revenue       ‚Ä¢  Performed all nightly maintenance and hospitality functions for hotel patrons, with services including but not limited to room service, special room set ups, and valet services         ‚Ä¢  Setup daily morning refreshment area for all guests which included a continental breakfast and mimosas          ‚Ä¢  Developed a Lincoln towncar team which had routine pickup and drop offs for the hotel guests, thus limiting wait times and improving customer service               Auditor (Intern)  ,   06/2009   Ôºç   08/2009    Company Name   Ôºç   City  ,   State      Reviewed and audited budgets for over 70 public schools in the as a representative auditor for the state of N.J.; these budgets included the purchasing of refrigerators, textbooks, school supplies, health and fitness posters, fitness gear for students, heating and cooling systems and normal monthly safety needs     Approved and ensured the workplace conditions of student used facilities based upon state guidelines   Recorded and reported all schools who failed the state standard for budget compliance agreement and was allowed to shut down school summer programs as seen fit   Developed action plans and goal set for all schools who failed according to State guidelines; these action plans included repair dates and proper repair materials, documented proof of purchase for all items used to pass inspection and program licensing renewals             Education      2009    Howard University   Ôºç   City  ,   State  ,   USA    BBA    Marketing            Professional Affiliations       "
AGRICULTURE,"         WATER RESOURCES SPECIALIST II           Summary     Well organized Water Resources Specialist II offering four and a half years of experience in¬†permit writing, land use planning,¬†and development review.¬† Serves as¬†Natural Resources Department lead to assist Lummi Planning and Public Works in obtaining and complying with federal permits for all large development projects on the Lummi Indian Reservation.¬† Experienced in multiple¬†project management, including coordination with contractors, consultants, project managers, project engineers, and agency representatives. Assists community members and applicants in understanding Tribal Codes of Laws and development requirements, including documentation¬†and issuance of stop work orders for land use and permit violations.¬† Conducts site visits and performs assisted wetland delineations in support of development proposals and permit review.            Highlights          Use of Microsoft Access for permit tracking and documentation  Ability to use geographical positioning systems (GPS) in support of field investigations  Use of Geographic Information Systems (GIS) to document and present findings  Knowledge of Microsoft PowerPoint presentation software      Skilled in project management, record keeping, and¬†documentation  Ability to work with multiple agencies and other professionals on projects  Ability to interact and communicate effectively with the public  Highly organized and detail oriented            Accomplishments    Permit writer and storm water¬†compliance officer¬†for a busy natural resources department, consulting on and¬†developing 100 permits per year while supervising a water quality monitoring program and managing¬†7-10 storm water projects.      Experience      Water Resources Specialist II    January 2012   to   Current     Company Name   -   City  ,   State      Review, conduct site visits,¬†consult, develop permit conditions, and maintain records¬†for all Land Use Applications received by the Lummi Planning and Public Works Department.¬† Includes coordination and support of the wetland inventory update program and evaluation of development proposals for impacts to wetlands and other sensitive natural resources.  Ensure¬†all federally permitted development projects comply with permit conditions.¬† Includes¬†Storm Water Pollution Plan review and approval, attendance of regular project meetings, coordination with contractors, project managers, project engineers, other agencies, and project file maintenance and documentation.  Supervision of¬†surface, marine¬†and ground water monitoring program and associated Water Resources Specialist.¬† Development of¬†project capacity with changing program goals and needs of the department and community.¬† Includes support of field work and operation of a boat for water quality samples collected at marine sample sites.  Demonstrated ability to write reports that accurately reflect field conditions and have proven to organize time effectively and meet task objectives in a timely manner.          Water Resources Technician III    February 2007   to   January 2012     Company Name   -   City  ,   State      Coordinated and implemented the surface, marine and groundwater quality monitoring program for the Reservation.  Conducted data entry and quality assurance and quality control to ensure collection of high quality usable data.  Assisted database programmer with database development for permit and water quality programs.  Maintained sampling equipment, ordered supplies and communicated with vendors.          North Puget Sound Gypsy Moth Supervisor    May 2005   to   November 2006     Company Name   -   City  ,   State      Advertised, recruited, hired, trained and supervised six¬†technicians as trappers for the Washington State Gypsy Moth Program.¬†   Conducted meetings and attended meetings at the State office in Olympia.  Performed planning and quality assurance/quality control activities requiring long hours and travel.¬†  Provided coaching and mentoring of technicians as needed.          Architectural Control Assistant    March 2006   to   June 2006     Company Name   -   City  ,   State      Performed building plan submittal, review, and record keeping.¬†  Served community members with questions on permit applications.  Assisted with preparing agendas for meetings, conducting meetings¬†and documenting meeting minutes.¬†   Coordinated and assisted with the Tree Subcommittee site visits.          Education      Bachelor of Science   :   Environmental Science and Geology  ,   2004    Western Washington University   -   City  ,   State      Conducted field studies to determine water quality health of streams, authored many written works, such as lab reports, policy memos, research papers, and co-wrote an Environmental Impact Statement.¬† Prepared classroom¬†presentations.        Associate of Science   :   Freshwater Ecology  ,   2002    Whatcom Community College   -   City  ,   State      Focus on freshwater ecology of streams and identification of macroinvertebrate assemblages.         Skills     A tenacious, courteous, diplomatic, and professional self motivated individual who requires minimal supervision.     "
AGRICULTURE,"         BUDGET ANALYST SERIES 0560       Summary      Accounting Skills ¬†   Knowledge of automate financial/accounting systems in order to manage fiscal date and ensure system performance.   Knowledge of system analysis techniques and procedures.   Ability  to interpret accounting related rulings, regulations, directives and bulletins to develop sound conclusions, recommendations and applications to specific inquires and situations.   Flexible Budget Analyst who adapts seamlessly to constantly evolving accounting processes and technologies.    Ability to communicate verbally and in writing in order to develop and deliver presentations, briefings and/ or training sessions.          Highlights          Budget analysis  Cost Benefit Analysis (CBAs)  Accurate forecasting  Financial reporting expert      Calm under pressure  Sound judgment  Staff training  Self-motivated professional            Experience      Budget Analyst Series 0560     Jul 2007   to   Current      Company Name   Ôºç   City  ,   State    (This is a federal job)  Hours per week:  40  Pay Plan:  GS  Grade:  11/12    Subject Matter expert, researching, developing and executing the Franchise Fund budget in excess of 28.6 million dollars.   Give sound conclusion when developing and executing yearly business plan by, conducting research, assembling and analyzing facts to set customer rates and providing cost for expenditures.   Provide monthly budget briefings to department heads on monthly expenditures, workload counts and make recommendations for any changes or adjustment.     Handle complex issues on unknown budget requirements, providing in-depth evaluations and provide executive leadership team assistance in making sound business decisions.     Manage the following accounts.  Payroll, staffing supplies, equipment, travel. rent and communications, depreciation and contractual services for current fiscal year and out-years.   Subject matter expert in managing fund control points and obligating funds as needed to meet budgetary requirements, in accordance with franchise funds and government-wide fiscal dept collection, procedures, standards, regulations and policies.    Process all financial documents in the Integrated Funds Distribution Control Point (IFCAP) system.     Review, analyze and reconcile fund expenditures with in control points on a regular basis, to ensure proper use of funds in other areas.   Ensure overall expenditures never exceed overall budget authority causing an anti-deficiency.     Compile, analyze and prepare monthly, quarterly and annual budget reports by using eh the Financial Management System (FMS).   For the executive leadership team, perform studies to provide analysis and evidence of trend estimates for long and short range budgetary and other financial planning and training.   Prepare yearly service level agreements for services provided to other agencies and ensure appropriate billing for monthly invoices.   Process the Revenue, General Ledger, Cumulative and Recurring Stats reports monthly.     Serve as the Contractor Officer Representative (COR) ensuring compliance with federal procurement laws, regulations and policies.  Oversee, review and process procurement request.  Provide market research, Performance Work Statement (PWS), Statement of Work (SOW) and approve IT acquisition requests.  Upload all required documents into the Virtual Office of Acquisition (VOA) system. Work with assigned contracting specialist to revise, gather and provide additional documents and information until package is actionable.  Communicate with different departments on a monthly basis with various GS levels, to certify the accuracy or inform them of the monthly contract invoices.    Prepared bulletins, circulars and delegations to provide instructions and guidance on procedural policies. July 2007-August 2013   Serve as the Public Affairs Officer on department-wide issues.    Serve as the Continuity of Operations Planning Coordinator (COOP), developing and updating the plan in accordance with current department objectives.   Team Lead on the Personal Identity Verification (PIV) system.    Provide floor access to incoming employees, contractor and visitors.    Purchase supplies and equipment.     Reconcile monthly visa statement.     GSA Liaison updating space as needed, report tenant issues and work with a team on move projects.   Build professional relationships with stakeholders, Veterans Benefits Administration (VBA), Veterans Health Administration (VHA).     Served as backup HR Liaison.  (2007-2013)  Serves as the timekeeping backup.           Supervisor:  Curtis Savstrom  (612)970-5362         Debt Management Specialist Series: 0501      Sep 2002   to   Jul 2007      Company Name   Ôºç   City  ,   State    (This is a federal job)  Hours per week:  40  Pay Plan:  GS   Grade: 7/9    Provided Debt Management services related to Veterinary Services (VS) and miscellaneous accounts.   Worked with the Foundation Financial Information System (FFIS), managing  accounts by using different tables within the system to ensure payments were posted correctly and waived any necessary penalties or interest.    Researched and modified any misapplied payments. Utilized the User Fee Systems (UFS), entering data on new customers and putting accounts on hold.    Pulled reports in BRIO/National Finance Warehouse (FDW), to compile a weekly collection report and to research misapplied checks.   Utilized the Investigative Enforcement System (IES) tracking system to review accounts and post payments.    Analyzed financial statements measuring strengths and weaknesses of potential accounts, evaluated degree of risk in marginal situations.    Initiated all referrals to collection agencies, resolved disputes, errors, and inquiries related to referrals.   Provided and reviewed financial disclosures to customers regarding outstanding delinquencies.    Reviewed and analyzed reports insuring problems, disputes, and errors discovered were corrected and follow up on those not corrected or paid.    Organized training materials and participated in projects and activities to determine better methods and tools for performing Debt Management activities.    Contacted customers defining account discrepancies, payment plans, and review of Civil Penalty legal dockets. Communicated with the IES team via email and telephone.   Supervisor:  David Santelman (612) 336-3271        Budget Analyst Series 0560     Sep 1994   to   Sep 2002      Company Name   Ôºç   City  ,   State    (This is a federal job)  Hours per week: 40  Pay Plan:  GS  Grade: 9    Assisted in the formulation of budget requirements for an annual budget in excess of 1.9 million dollars.   Constructed quarterly estimates of allotment requirements.   Prepared execution and midyear review of budget, to analyze additional funding needs or identify excess funds.   Analyzed status of funds to ensure all obligations were up to date, to ensure funds were obligated timely.   Processed all financial documents into the database commitment accounting system (DCAS), for obligations into Stanfins.    Received and reconciled obligation reports from Stanfins for all  accounts.   Certified fund availability on miscellaneous financial documents such as DD1610, SF1164, SF1034.   Interpreted guidance from higher headquarters, disseminated guidance and direction to staff heads and coordinated installations.    Reviewed all financial documents for accuracy of fiscal code, element resource and accounting processing codes (APC).   Verified all financial documents in a timely manner, returning any undisbursed funds to the appropriate program.   Reprogrammed excess funds as necessary to maximize expenditures.   Established policy and guidelines for year end procedures ensuring all funding demands were achieved.    Retained funds as necessary using miscellaneous obligation document form DD2406, and allocated expenditures forthcoming.    Initiated, prepared and processed military Interdepartmental Purchase Request.   Prepared, processed and approved all contracts.    Supervised one full time employee.    Was the Agency Program Director of Government credit card program. Issued cards, monitored accounts, and closed accounts as necessary.   Utilized various regulations, such as Army Recruiting, Dept of the Army, and Department of Defense for Finance and Accounting.    Conducted person to person briefings to incoming soldiers.   Conducted weekly briefings to the Commander and six Company Commanders on delinquent card holders.     Lead presentations to the higher Headquarters General Officer on status of funds, civilian training, and delinquent government visa accounts.    Supervisor:  Major Jeffrey Glynn        Budget Technician Series 0503     Nov 1992   to   Nov 1994      Company Name   Ôºç   City  ,   State    (This is a federal job)  Hours per week:  40  Pay Plan:  GS  Grade:  5    Maintained document control logs, to comply with requirements of the Department of the Army regulations for a three state area.    Prepared automated transmittal letters on a weekly basis for travel orders and account payable items.    Prepared travel orders (DD1610) and Transportation requests in a timely manner to provide field personnel necessary documentation prior to travel.    Posted Commitments to DCAS.   Reviewed non-stock fund orders, and payables listing within three days of receipt.   Processed voucher payments, within seven days of receipt to ensure prompt payments to vendors, in compliance with the Prompt Payment Act.   Assured bus tickets for applicants were processed and files reconciled in a timely manner.    Assisted Budget and Accounting Technician in annual planning and development of operating budget.    Reconciled and prepared all invoices for payment of Blanket Purchase Agreements. Maintained MARKS Filing System in accordance with AR 25-20. Typed correspondence as required.    Supervisor:  Constance Weis        Affiliations     2015-2016 Federal Outreach Leadership Development (FOLD) Program       Skills     (Microsoft Office) Word/Outlook/ Excel/Power Point       Education      High School Diploma     1983     Southeast High School   Ôºç   City  ,   State  ,   USA          Awards      Performance awards:  2008/2009/2010/2011/2012/2013/2014/2015   Time off award:  2004 (8 hours), 2005 (2 hours)   Spot award:  2005   End of year award:  2005   Cash awards for Superior Service:  March/October 1995   Cash awards for Superior Service:  1996/1997/1998/1999/2000/2001   Selected as Civilian of the Year for Fiscal Year 1997   Department of Army Commendations:  1993/1994/June and December 1996        Training       GSA National Safety Council Defensive Driving Course. (2016)  Contracting Officer Representative with a Mission Focus (2016)  On-lline Training for Contracting Officer's Representative (2016)  FAC-COR Lever II Course (2013)  Contracting Officer's Representative Course (2011)  CON 120:  Appropriations Law (2010)  Improved Statement of Work (2009)  Contracting Overview (2009)  Overview of Acquisition Ethics (2009)  Contracting Officer Representative with a Mission Focus (2009)  Market Research (2009)  CON 110:  Mission Focused Contracting (2008)  Simplified Acquisition Procedures (2008)  Dunn and Bradstreet  (2003)  Seven Habits of Highly Effective People (2006)  Management  Development (2000)  Supervisor Correspondence (2000)  Human Resource Correspondence (2000)  Leadership Education and Development (1997)  Develop and Administer Budget (1995)  Budget Execution (1995)  Basic financial Budgeting (1995)     "
AGRICULTURE,"         POST-DOCTORAL RESEARCH FELLOW       Professional Overview    Biophysicist/Biochemist
Expert level, research scientist and lecturer, with 16 years of experience, including 7 years teaching at the university level. Published over 20 journal articles and 30 conference proceedings. Successfully developed over 60 prototypes, 7 patents, 5 grants and performed over 25 international journal reviews, thus far. Award - winning expertise in team leadership with over 20 awards and honors for research in biochemistry, physical-biochemistry, molecular biophysics, protein and peptide chemistry, as well as performing innovative metabolic engineering, enzymology, microbiology, and molecular biology research globally.      Core Qualifications          Protein/Peptide Chemistry  Protein/Peptide Expression  Protein/Peptide Purification  Protein/Peptide Engineering  Protein Characterization  Molecular Biology  Ligand-Binding Protein  Enzyme Biotechnology  Microbiology  Fermentation  Drug Delivery  ADME  Experimental Skills  Spectroscopic Methods: UV-Vis, IR, Atomic Absorption, Fluorescence, etc.  Chromatographic Methods (analytical to preparative using open column, HPLC or AKTA purifier): Gel Exclusion, Hydrophobic Interaction, Revers Phase, Ion Exchange, Affinity, etc.  Electrophoretic Methods: SDS-PAGE, Native PAGE, Isoelectric Focusing, Offgel, 2D, Blotting Techniques, etc.  Thermodynamic/Hydrodynamic Methods: DSC, ITC, Centrifugation, Filtration, Diafiltration, Dialysis, etc.  Molecular Biology Methods: DNA/RNA Extraction, PCR, Genetic Engineering, Rational Gene Modification, etc.  Cell Biology methods/ Immuno Assay: Cell Culture, Cell Phantom Preparation, MTT, ELISA, etc.  Microbiology Methods: Screening, Identification, Fermentation, Secondary Metabolites Pathways Engineering, etc.                Education          PhD      Enzyme Biotechnology, Department of Biochemistry, University Putra Malaysia, Malaysia          August 2010 Thesis title: ""Production Optimization and Characterization of Thermostable Recombinant Lipase from a Locally Isolated Bacterium"". MSc, Biophysics, University of Tehran, Tehran, Iran					     September 1997 Thesis title: ""Qualitative and Quantitative Studies on Protein Transportation across the Blood-Air Barrier in Cultured Alveolar Epithelial Cell Monolayer"". Awarded free education via competitive entrance examination. BSc, Cell and Molecular Biology, University of Tehran, Tehran, Iran			       November 1993 Awarded free education via competitive entrance examination.           Experience     May 2011   to   January 2015     Company Name          Post-doctoral Research Fellow        Focused on production, purification and structure-function studies of multi-functional therapeutic peptides with Immunomodulatory, anti-inflammation, anti-hypertension, anti-oxidation and anti-microbial effects.  Analyzed different enzymes/proteins as single molecules or as members of a network (e.g.  signaling pathway), and their therapeutic/industrial applications.  Developed the methods and conducted research on process optimization, product formulation, protein engineering, and QSAR studies, in artificial neural network, response surface modeling and other statistical methods.  Designed and established new protein, peptide, and enzyme analytical methods and assay systems.  Constructed gene cloning and different expression systems, and engineered the enzymes structures and functions.  Studied the ADME of therapeutic molecules in vitro / in vivo, and developed different strategies for their delivery.  Supervised 6 PhD, 5 MSc and 7 BSc students on multiple research projects.  Taught university level courses in biochemistry and biophysics.  Served as the lead on the bioactive peptides and functional molecules research team with over 22 members.  Completed 4 research projects on study of therapeutic peptides and biofunctional molecules, which led to the development of over 60 novel prototypes, 6 patent applications, published over 9 journal articles and 7 conference proceedings.  Designed and developed 2 recombinant GAD systems in lactic acid bacteria hosts for GABA over production.  Received 18 awards from Invention, Innovation, Research and Technology Exhibitions.  Created spectroscopic assay systems for the rapid screening of bioactive peptides/enzymes/microbes.         January 2007   to   December 2009     Company Name          Graduate Research Assistant        Recipient of the ""Al-Biruni 2007/2008 outstanding researcher award"" of enzyme and microbial technology research, and ""Invention, Innovation, Research and Technology Exhibition"" of University Putra Malaysia.  Designed and constructed recombinant fusion intra-, extra-cellular and cell surface display of a novel thermostable, organic solvent tolerant, regioselective lipase, which led to the development of a patent, 3 prototype biocatalysts and 4 journal publications.         September 2003   to   July 2005     Company Name          Research Fellow        Conducted research on enzyme biotechnology and bioelectromagnetics, which led to the development of novel approaches to inhibit/activate enzyme activity.         February 1999   to   July 2005     Company Name            Chaired the biochemistry and biophysics research lab with 17 members.  Published 13 conference proceedings based on the conducted study on potential of electromagnetic fields to trigger the Phosphatidylinositol signal cascades and some of biomolecular hot points such as Na+/K+ ATPase and acetylcholinesterase.  Recent Awards Gamo Pepto Cure; Immunomodulatory and Antihypertensive Bioactive Peptides Generated from Actinopyaga lecanora, Gold Medal, 25th International Invention, Innovation & Technology Exhibition, ITEX 2014, 8-10 May, Kuala Lumpur, Malaysia.  VasoPept; A Marine Antihypertensive Bioingredient from Stichopus horrens, Gold Medal, 25th International Invention, Innovation & Technology Exhibition, ITEX 2014, 8-10 May, Kuala Lumpur, Malaysia.  PeptoGreen; Green Soybean Proteolysate: A New Source of Antihypertensive Peptides with Industrial Application, Silver Medal, 25th International Invention, Innovation & Technology Exhibition, ITEX 2014, 8-10 May, Kuala Lumpur, Malaysia.  Multifunctional Winged Bean Seed Proteolysate, Gold Medal, 24th International Invention, Innovation & Technology Exhibition, ITEX 2013, 9-11 May, Kuala Lumpur, Malaysia.  An Industrially Potent Lactobacillus plantarum for Dual Biosynthesizing Activities for the Production of Glutamic Acid and GABA, Gold Medal, 24th International Invention, Innovation & Technology Exhibition, ITEX 2013, 9-11 May, Kuala Lumpur, Malaysia.  Note: More award information provided by request) Patents Generation of angiotensin-converting enzyme inhibitory peptides from Stichopus horrens.  PI 2013 700 448 A process for enhanced production of glutamic acid and gamma-amino butyric acid.  PI 2013 700 338 Protein hydrolysates from Actinopyge lecanora and bioactive peptides.  PI 2013 702 386 Functional bioactive peptides from palm kernel cake protein.  PI 2013 700 397 Production of biopeptides with angiotensin-converting enzyme inhibition and antioxidant activities from winged bean seed [Psophocarpus tetragonolobus (L.) DC].  PI 2013 700 449 Green soybean (Glycine max) seed hydrolystates with angiotensin-converting enzyme inhibitory activity.  PI 2013 700 406 Novel microorganisms producing a thermostable lipase.  EP 2450458,09.05.2012 View Publications via Google Scholar and ResearchGate http://scholar.google.com.my/citations?user=0wAGYkQAAAAJ&hl=en http://www.researchgate.net/profile/Afshin_Ebrahimpour.                  Skills    .net, Acid, BSc, com, competitive, DC, Delivery, DSC, ELISA, Exhibitions, Functional, HPLC, http, Innovation, max, Exchange, modeling, MSc, network, neural, Novel, Optimization, PAGE, pathway, PCR, PhD, producing, Publications, Research, researcher, technology research, Transportation, UV, View, articles, 386   "
AGRICULTURE,"         BEHAVIORAL INTERVENTIONIST         Summary     Personable education professional driven to inspire students to achieve personal and academic success.       Highlights                    Experience      Company Name    City  ,   State    Behavioral Interventionist   01/2010   to   Current       Demonstrate knowledge of growth & development as it relates to pediatric and adolescent populations.  Establish a positive rapport with clients to help resolve social, personal, and academic issues.  Utilize therapeutic listening skills in all client contacts to assist client in developing coping skills and positive behaviors.  Participate in treatment team planning meeting and/or family counseling sessions as requested.  Initiate monthly therapist contacts.  95% Compliance with agency policies and procedures.  Identify community resources to aid in client's treatment goals and aftercare.          Company Name    City  ,   State    Recruiter   01/2008   to   Current       Instituted an action plan to recruit new students using innovative methods to the College such as:  Forensic Botany Day, Summer Agri-Science Institute, collaborating with departments across campus (i.e.  undecided majors), meet with targeted prospects to build mutually beneficial partnerships to foster increase in enrollment, developed website presence (recruitment/marketing of academic programs) and by showcasing the College of Agriculture and Related Sciences via student-oriented media (i.e.  Facebook, Twitter).  Alex D.  Meredith * Ph: (302) 241-7315 * ameredith@desu.edu Advise students utilizing appreciative advising model to effectively advise on university policy and procedures regarding:  academic scheduling, career development, internships, co-curricular experiences and research opportunities throughout student's undergraduate experience.  Collaborate with faculty/stakeholders in enhancing professional development opportunities for students.  The Secretary's Scholars Program MonSanto Agriculture Future of America (AFA) USDA-Animal, and Plant Health Inspection Services (APHIS) Mountaire Farms Delaware Department of Transportation (DelDOT) Coach/mentor for Delaware State University's College Survey Inventory (CSI)/Retention Management System to proactively retain at-risk students.  Review/discuss personal survey inventory with student to discuss transition into higher education.  If needed, refer and follow-up with student to proper student support services to retain, engage, and help ensure completion of academic program.  Partnered with the Delaware State University Agriculture Education Program Leader to write a grant to fund the Summer Agri-Science Institute at Delaware State University's campus for sophomore and junior high school students to work with researchers and develop group research projects, with the goal of positive agriculture related engagement students are more likely to major in an ag-related area upon attending college at DSU.  Funded by USDA-CSREES for $46,950).  Proficient in:  SAS/SPSS statistical applications, Windows XP, MS Office, Adobe In-design 6, Banner Web & Baseline (Curriculum Advising and Program Planning, Early Alert System) and Drupal Content Management System (content manager for the College of Agriculture & Related Sciences; editing/creating information for university website).  Increased student enrollment by 4% on average per year in the area of Agriculture & Natural Resources within the College of Agriculture & Related Sciences.  Developed and implemented the College of Agriculture & Related Sciences' Student Ambassador Program to assist in recruitment endeavors, and student professional development.  Conducted outreach activities geared towards agriculture education for Capital School District.  Recognized by the City of Dover and Capital School District as a ""Community Partner of the Year."".          Company Name    City  ,   State    Advisor   01/2008   to   01/2011       Developed relationships with outside organizations that have a vested interest in MANRRS to garner sponsorship for the chapter's operational budget.  Developed professional development series workshops for Delaware State University students.  Mentored students in the areas of: academia, importance of outreach activities, professional development, and graduate school.  Played an instrumental role in ensuring members represent DSU in a positive manner when competing regionally and nationally.  Placed first in the Undergraduate Poster Research competition at the 2010 MANRRS' 25th Annual Career and Training Conference in Orlando, Florida.          Company Name    City  ,   State    Teacher/Coordinator   01/2008   to   07/2008       Worked closely with administration, guidance office, parents and students to ensure efficient placement into the daylight/twilight program.  Administrator for the Novel Stars Software System for the Lake Forest School District.  Taught 75 students on a myriad of high school subjects (Mathematics, Health, English, Science, Social Studies, etc) through computer-based learning applications.  Processed completed coursework to counselors for earned high school credits.  Sustained a high level of classroom management to ensure a stable educational environment.  Serviced homebound students utilizing the Novel Stars System from outside the school building.          Company Name    City  ,   State    Adjunct Professor   01/2007   to   Current       Taught Marketing Agricultural Products.  Department of Agriculture & Natural Resources).  Taught Introduction to Algebra utilizing real-life situations to enhance student's comprehension of subject content.  Department of Mathematics).  Taught Career Development in Agriculture.  Southern Illinois University Carbondale in the Department of Plant, Soil Science, and Agricultural Systems).  Held weekly tutorial sessions to ensure student's comprehension of subject material.          Education      Master of Science  :  Plant and Soil Science Agriculture Education    Southern Illinois University Carbondale (SIUC)  ,   City  ,   State      Plant and Soil Science Agriculture Education        Master of Science  :  Agriculture Economics International Trade    North Carolina A&T State University  ,   City  ,   State      Agriculture Economics International Trade        Bachelor of Science  :  Agriculture Business    Delaware State University  ,   City  ,   State      Agriculture Business        Interests    4-H Volunteer, Junior Achievement, Annual Thanksgiving Food Drive, Back to School Bash for Carbondale youth, ""I Can Read"" after school program, Delaware Highway Clean-up, Delaware Aids Walk, Bug and Bud Festival and DSU-Winter Clothing Drives.      Affiliations    Alpha Chi (Honorary Organization), Minorities in Agriculture, Natural Resources and Related Sciences (MANRRS), Collegiate Future Farmers of America (FFA), Phi Beta Lambda, Alpha Tau Alpha (Graduate), and Black Graduate Student Association (SIUC), and National Association for College Admission Counseling (NACAC).      Awards & Accomplishments      2011 ""Academic Organization of the Year"" honored by Delaware State University's Office of Student Leadership and Activities.
*2011 ""Advisor of the Year"" honored Delaware State University's Office of Student Leadership and Activities.  Community Involvement:  4-H Volunteer, Junior Achievement, Annual Thanksgiving Food Drive, Back to School Bash for Carbondale youth, ""I Can Read"" after school program, Delaware Highway Clean-up, Delaware Aids Walk, Bug and Bud Festival and DSU-Winter Clothing Drives.        Skills     SAS/SPSS statistical applications, Windows XP, MS Office, Adobe In-design 6, Banner Web & Baseline (Curriculum Advising and Program Planning, Early Alert System) and Drupal Content Management System (content manager for the College of Agriculture & Related Sciences; editing/creating information for university website).    "
AGRICULTURE,"         GIS COORDINATOR         Summary     Diligent hands-on leader, excellent at working with tight deadlines in pressurized work environments. Broad experience in government agencies domestically and abroad while drawing on concurring academia and research roles.       Accomplishments     Project Cooperation   Worked directly with USAid, and two universities to fulfill individual Master's degree requirements as well as much larger scope project objectives.    Communication   Modified technical agricultural data from field, to the the scientific community in the form of published papers, illustrated for seminars given to the public, before lastly translated into Swahili for local farmers.         Experience      Company Name    City  ,   State    GIS Coordinator   07/2015   to   Current       Used company public utility status to install small cell antennas for telecommunication carriers into the public right-of-way as new poles or attachments to existing light poles.   Tested spatial data for quality and created reports on those audits after Importing, integrating, updating and validating data from multiple sources.  Developed system documentation and user manuals on GIS best practices and functionality for a new employee onboarding packages.   Independently completed ad hoc requests including map generation, spatial analysis, and web publishing of map applications.          Company Name    City  ,   State    Research Associate   06/2012   to   08/2013       Coordinated with professors and staff at Sokoine University of Agriculture in Morogoro, Tanzania during summer session.  Conducted soil science laboratory analysis of soil alongside Tanzanian technicians and students for the growing seasons..          Company Name    City  ,   State    Graduate Teaching Assistant   08/2012   to   05/2013       Taught lectures and weekly laboratory exercises to seventy-five undergraduate students.  Assisted generation of lecture notes and laboratory tutorial materials using ArcGIS and QGIS.  Coordinated and supervised three graduate teaching assistants.          Company Name    City  ,   State    Biology Intern   03/2013   to   05/2013       Cleared ten acres of invasive plant species using manual removal with herbicide.  Maintained trails at four locations in southern Ohio and monitored water quality in streams, vernal pools, and river systems.  Completed frog and bird surveys to monitor wildlife populations.  Injected ash trees located within the park, tagged and recorded all injected trees using ArcGIS.          Company Name    City  ,   State    Seasonal Forestry Worker   04/2012   to   08/2012       Reduced threat or damage from Emerald Ash Borer through preventative injections using Arborjet treatments and applied growth inhibitor to trees under utility lines.  Planted 380 container trees and monitored growth and health.  Pruned 4,000 large trees using pole saws, power pole saws, shears and hand saws.  Removed 400 trees and ground 800 stumps using heavy machinery.          Company Name    City  ,   State    Research Assistant   01/2011   to   12/2012       Collected soil samples in no-till, conservation till, and conventional till plots.  Evaluated carbon and nitrogen levels in diluted runoff samples.  Determined soil quality, plant available water, and bulk density of cores.          Company Name    City  ,   State    Trail Logistics Intern   06/2011   to   08/2011       Reported backcountry trail hours worked and miles accomplished.  Collaborated with California Conservation Corps participants and management to achieve mission objectives including: trail clearing, safety demonstrations, social skills training, public affairs, and logistical support.  Aided the backcountry packer with long-distance supply organization travelling over 400 miles on horseback and a string of four mules.  Checked fire and camping permits of hikers met on trail.          Company Name    City  ,   State    Secretary   06/2010   to   09/2010       Coordinated and communicated with Sandusky County court system and judges to schedule all court dates and client meetings.  Answered incoming calls, responded to emails, created client MS Excel spreadsheets.  Kept records of court decisions and payments dating back 5 years.  Drafted legal documents and organized client interviews.          Education      Masters of Science  :  Environmental Science   2015     The Ohio State University  ,   City  ,   State        Impact of Management on Soil Fertility and Rice Yields in Smallholder Farms in Tanzania ¬†         Bachelor of Science  :  Environmental Policy and Management   2012     The Ohio State University  ,   City  ,   State              Languages      Semi-fluent Spanish  Conversational Swahili        Additional Information     Honors and Awards: National Championship Titles Equestrian Team, 2011, 2012, Dean's list, AmeriCorps Scholar 4-H Spirit of Leadership, 2009 4-H Ten Year Member Award, 2013 recipient of $11,000 Coca-Cola Sustainability Grant        Skills     analytical skills, quality control, research, safety, statistics, surveys, teaching, water quality, soil fertility    "
AGRICULTURE,"         FRONT DESK CLERK (FEE BASIS, JOHN D DINGELL VA MEDICAL CENTER)           Summary     Passionate, results-oriented  Customer Service Representative ¬†with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.       Highlights          Effective communicator  Expert in building lasting  customer relationships  Computer Proficient  Leadership skills and abilities ¬†      Compassionate mentor  Team management   Skilled multi-tasker     Meticulous attention to detail               Accomplishments      Coordinated dual department functions for team of  10+ employees.     Planned and executed all aspects of a major store renovation for hardlines departments of store 55 (Meijer).       Preserved an accuracy of  98 % during 3¬†years of employment at Jackson Hewitt (SoFar, Inc.).          Customer Relations:       Earned high marks for customer satisfaction, store-wide.        Workflow Planning:        Implemented new work process flow which increased department productivity.                 Experience      Company Name     March 2011   to   June 2011     Front Desk Clerk (Fee Basis, John D Dingell Va Medical Center)   City  ,   State      For Fee Services:  Monitored multiline phones  Addressed patient concerns weekly about hospital fees incurred outside VA  Arranged meetings between Fee Services manager and VA patients  Processed claims for VA patients desiring payment of VA approved outside hospital bills, decreasing patient wait time by 30%  Screened and assisted VA patients with bill claims against local hospitals          Company Name     January 2004   to   April 2006     Income Tax Preparer, Jackson Hewitt   City  ,   State      Prepared income tax returns for 180 clients per tax season via data entry  Authorized clients for special company loans  Maintained returns for returning clients by creating algorithmic paper system  Repaired and maintained office computer systems (manually installed systems updates, repaired network printers, and uploaded virus protection systems)  Oversaw the office in the absence of office supervisor          Company Name     April 2003   to   September 2003     General Merchandise Clerk   City  ,   State      Maintained $1000-per-shelf store inventory by keeping shelves stocked  Operated electronic stores equipment (including cash registers, pricing guns, and scanners)  Assisted 50 customers per day with location of store items, item prices, and party pricing  Assisted store manager in systematizing night clean up procedures, helping to save store 10% in costs and manpower          Company Name     April 2001   to   June 2001     Temporary Plant Protection Aide   City  ,   State      Sterilized and/or confiscated airline passengers' equipment/food entering U S from Foot and Mouth Disease infected countries  Screened airline passengers (in foreign languages) about their equipment  Organized, generated, and created 1000 pamphlets per month for both passengers and co-workers on procedures for isolating Foot and Mouth Disease in the U S          Company Name     January 2000   to   December 2000     Recruiting Clerk   City  ,   State     Designed electronic file systems and maintained electronic and paper files.    Oversaw the office in manager's absence. Maintained the front desk and reception area in a neat and organized fashion.    Interviewed 7 new team members.  Maintained test/office materials.  Proctored entrance exams to 500 potential employees per week.  Arranged 30 interviews for office supervisor per week.  Answered multiline phones.  Conducted 30 job interviews per week.  Set up recruitment events for potential hires.  Assisted in maintaining office equipment (including manual. maintenance of copiers, computers, and printers).  Maintained employee information/testing materials via data entry.          Company Name     November 2013   to   Current     Assistant Pastor/Language Instructor   City  ,   State     ¬†For Hebrew language classes:   Prepared lesson plans for classes.  Designed and prepared syllabuses for all language classes .  Tutored language learners.  Taught language classes using theories in language teaching/learning.  Administered assessments for students entering classes for the first time.¬†          Education      Wayne State University     2013       MBA  :   Linguistics    City  ,   State  ,   US    Wayne State University, Detroit, MI; BA in Linguistics, 12/2013        Wayne County Community College District   2007         Liberal Arts    City  ,   State  ,   US    Wayne County Community College District, Detroit, MI, AA in Liberal Arts, 06/2007        Northcentral University      Master in Education  :   English as a Second Language    City  ,   State  ,   USA      Coursework in Education      Emphasis in¬†      Expected Graduation Year: 2016                  Professional Affiliations    Veterans of Foreign Wars, Detroit, MI      Military Experience      Company Name     December 1986   to   May 1991     Aircraft Armament Systems Specialist (Weapons Specialist)     Weapons Specialist, United States Air Force, Lowry AFB, CO, 12/1986-05/1991 Special Forces, United States 101st Airborne Command, 01/1991-05/1991  Air Force Outstanding Unit Award with one Oak Leaf Cluster  Air Force Good Conduct Medal  National Defense Service Medal  Air Force Overseas Ribbon-Long Tour  Air Force Longevity Service Award  NCO Professional Military Education Grad Ribbon  Air Force Training Ribbon         Skills    Data Entry, Printers, Clients, Loans, Tax Returns, Clerk, Multiline, Maintenance, Recruiting, Recruitment, Testing, Games, Instructor, Teaching, Training, Weapons, Cash, Inventory, Pricing, Arranged Meetings, Claims, Front Desk, Linguistics   "
AGRICULTURE,"         PATIENT ACCESS REP       Summary     Dependable Computer Application Analyst, with comprehensive experiences diagnosing and troubleshooting Network, hardware and desktop issues; tracking and evaluating IT infrastructure incidents; and diverse industry experience in health care and government. Expertise includes systems applications, technical helpdesk experience, information protection analysis, On-call experiences and troubleshooting in distributed multi-tier environments. Advanced skills using Epic medical software to register patient and train doctors and nurses on inputting medical information into the Epic system.       Accomplishments      Epic Pelican Project team member for LSU Medical Science Center .   Domain system at FMOL Health System combined  Worked with the Epic software Go-Live team to troubleshoot   Acted as the lead Application Analyst for LSU Medical Science         Experience      Patient Access Rep   03/2015   to   Current     Company Name   City  ,   State       Responsible for obtaining complete and accurate demographic    Enters data in computer thoroughly on patients..  Notifies patients of co-payments, deductibles or deposits.  Train new employees on how to navigate Epic software.          Geek Squad Consultation Agent   06/2014   to   03/2015     Company Name   City  ,   State       Diagnosed and Resolved clients computer problems   Upgraded hardware/software on clients computers   Knowledge and skills of Microsoft Operating Systems.   Removed viruses and malware from clients computers           Technical Support Specialist   09/2013   to   12/2013     Company Name   City  ,   State       Demonstrated advanced product knowledge with AT&T products.  Open and manage trouble ticket system for all issues.  Patient, courteous and friendly with customers at all times..  Abide by and supported management directives.          EHR Application Analyst   10/2011   to   03/2012     Company Name   City  ,   State       Worked closely with the medical staff to assure Epic access.  Supported End users locally and remotely with technical issue.  Worked with the Epic go-live team and staff to implement Epic.  Troubleshoot any issues that arise, assured all interfaces work.          Computer Analyst   02/2009   to   12/2011     Company Name   City  ,   State       Provided primary technical support to over 5,000 staff.  Trained employees and updated new training documentation.  Setup new accounts for the doctors and employees.  Strong clinical back ground using Electronic Medical Records           Computer Asst/Functional Adm.   06/2001   to   03/2007     Company Name   City  ,   State       Resolved computer desktop and laptops issues.  Knowledge and skills using Remedy and FootPrints.  Led the team morning meeting to update IT management team.  Recommended new software to management as needed.          Education      Bachelor of Science  :   Computer Information Systems Telecommunication Systems Support   2008       Tulane University   City  ,   State  ,   USA              Associate of Science  :   Computer Network Engineering   2002       Delgado Community College   City  ,   State  ,   USA              Military      United States Navy (Veteran)                 Honorable Discharge        Technical Skills       System Software:     Adobe Dreamweaver, Skills monitoring daily production runs, for technical support, (i.e., disc backups, database verifications, statistics reports. Performed complexity installation and maintenance of software. Skills in Electronic Medical Records, Adobe Flash, Help Desk software,  HTML, lIBM Mainframes, Access, Excel, Microsoft Office, Microsoft Operating Systems, PowerPoint, Word.     Network Support:    Installed and provided day-to-day end user support of local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems. Researched, tests and document network (LAN/WAN/Enterprise) operating system, application software products, and peripheral hardware. Installs software and hardware in order to manage, monitor and support extensive computer network. Assisted in monitoring performance and efficiency of an enterprise network, understand protocols TCP/IP. Active Directory.     Database:    Epic and IBM Database programming skills,  documentation, HTML Website Design, trained professional and users on the system, document programming efforts, Maintenance utilities, performed system programming support to run jobs and troubleshoot issues. storage area networks skills,      Communication Skills:     Excellent verbal and written communication skills with emphasis in customer support, including experience handling difficult customers and conflict resolution. Excellent interpersonal skills and the ability to work collaboratively in team environment. Capable of seeing and managing project through from start to finish. problem-solving skills.     Certification:   Candidate Project Management Professional (PMP)    "
AGRICULTURE,"         TECHNOLOGY PROJECT AND PRODUCT MANAGER         Professional Summary      Senior Project and Product Manager effective in leading and directing¬†new ¬†product development ¬†and technology refresh projects from inception to launch. More than¬† 17  years of progressive management experience and repeated success in developing project initiatives, directing project plans and achieving¬†measurable performance targets.         Core Qualifications          18+ years in project and product management   PMI and CMMI certified  Excellent communications skills at all levels of an organization  Business and strategic results-oriented¬†  Collaborative leadership style¬†and win-win philosophy  Project development and lifecycle experience  Cross-industry new product experience  Best practice training and mentoring       Substantial¬†project management¬†methodology and process authoring  Certified Microsoft Professional: Enterprise Project Management and SharePoint Portals  Detail-oriented¬†with strong analytical skills  Process redesign and work flow planning capabilities  Systems implementation and integration   Vendor selection and contract management  Risk management and mitigation expertise             Accomplishments    Project/Program Management: Initiated project for global launch of a groundbreaking cardiac treatment drug therapy which resulted in submission of new drug applications to six countries concurrently, for the first time in the company's history.Successfully implemented two major document conversion implementations, one for student records in an online higher education provider and the other for test applications delivered by mail for a test delivery organization.PMO: Integrated best practice attributes from PMBOK, Unified Software Engineering, and Microsoft Framework to create a custom solution delivery methodology which greatly enhanced the firm's ability to market professional services.Developed corporate-wide risk assessment procedures to reduce the cost associated with unprofitable projects entering the project portfolio.Designed and implemented portal-based project management solutions to enhance overall project communication and success.As project planning process owner, helped the organization to achieve CMMI Level 2 certification.Practice Development and Management: Directed the project and program management practice startup of $10 million service business.Managed a regional professional services project management practice covering a four state area, staff of fifteen (15) project management consultants and $5 million in annual revenue generation.Entrepreneur: Started and managed a Maryland-based LLC to offer project management services and project management portal workspaces to local businesses.Responsible for multiple projects associated with a key test center and client management portal as well as a strategic new product initiative.      Work Experience      Company Name     February 2011   to   Current     Technology Project and Product Manager   City  ,   State            Company Name     February 2010   to   January 2011     Project Management Consultant (contract)   City  ,   State      Consulted with USDA staff on initiatives aimed at improving cooperation and communication between U.S. farmers and the USDA.  Services were delivered towards standardization of project management,¬†electronic calendaring,¬†electronic bulletin boards, and SharePoint governance.          Company Name     February 2007   to   January 2010     Practice Leader and Project Management Consultant   City  ,   State      Lead the development of the company's SharePoint¬†Services Practice¬†with responsibility for $1mm in revenue generation as well as¬†practice¬†staffing and delivery.  Engaged¬†as Professional Project Manager¬†for several clients to successfully implement large cross functional initiatives¬† An example includes¬†the digitization of student records for a higher education client coupled with the implementation of an automated workflow which reduced student record processing time from weeks to days within the first 3 months of implementation.  Managed two full-time and 3 contract resources.          Company Name     September 2006   to   January 2007     Intergrated Scheduling Consultant (contract)   City  ,   State      Development the integrated master schedule in support of the engineering and launch of a new generation rocket launch vehicle.  Schedule¬†components¬†included, analysis, engineering design, product assembly, testing, procurement and NASA launch activities.          Company Name     September 2001   to   August 2006     Founder and Principal   City  ,   State      Startup of a company that delivered professional project management consulting services¬†and software-as-a-service project management portals¬†developed on Microsoft Project Server and SharePoint Services.  Clients included Procter & Gamble, Microsoft Corp., Allegis Group, and Verizon.          Company Name     January 1999   to   June 2001     PMO Director   City  ,   State      Directed¬†the startup of the company's¬†PMO¬†in support of¬†the company's¬†$10 million service business,¬†including¬†a project and program management practice standards, strategic business planning, and new business risk assessment.  Designed and implemented¬†the comany's solution delivery methodology, combining components of Microsoft Solutions Framework, PMBOK, and Rational Unified Process (RUP).          Company Name     January 1997   to   January 1999     Project Leader (contract)   City  ,   State      Responsible for delivering project and program management consulting services to Procter & Gamble Pharmaceuticals Research & Development Division.  Accomplishments included concurrent submission of new drug applications to six countries.  Corporate Practice Deployment Lead.          Company Name     May 1987   to   February 1994     Regional Manager, Professional Services Delivery    City  ,   State      Responsible for the development and deployment of project management standards and best practices for the U.S. Professional Services Organization, including the development of new service deliverables and participation in global standardization initiatives.  Managed a regional professional services project management practice covering a four state area, including a staff of 15¬†and a $5 million new project management service revenue responsibility.¬†          Education      George Washington University     1997       Masters Certificate  :   Technology Project Management      State      IT Project Management        Loyola University     1987       MBA      City  ,   State              Towson University     1983       Bachelor of Science  :   Business Administration    City  ,   State      Business Administration        Skills     Project Management Software: Microsoft Project, Project Server, SharePoint, Office, Team Foundation Server  Process Methodologies: Project Planning, PMI, CMMI, Agile, Iterative, Rational, Waterfall, Risk Management, Requirements Management, Vendor Selection, Vendor Management, Portfolio Management, PMO  Industries Served:¬† Higher Education, Computer Manufacturing, Software Development, Pharmaceuticals, Federal Government, Technology Consulting, Professional Services, Staffing and Recruiting, Testing and Certification Services, Systems Integration, Telecommunications  ‚Äã    "
AGRICULTURE,"         CUSTOMER SERVICE SPECIALIST III       Summary    To attain a position in public and/or legal administration or similar field.      Highlights          Notary Public 2002 - presentl
NYS Division of Budget; NYS Contract Mgmt. System; NYS Grants Gateway and SFS Financial System
Software Proficiency Intermediate in Microsoft Office Suites, Outlook, Excel, Access, PowerPoint; Adobe, Acrobat; SiteFinity, 4.7; WordPerfect 5 - 10; DOS, SFS Financial Management System/Oracle, Lotus Notes and Heavy Dictaphone/transcription skills; Dual Monitor experience.
 Able to work with a diverse group of people and all levels of management and staff; both independently and as a team; adapts quickly to new work environments.      Computer Applications  Citrix Applications, Internet Explorer, familiar with multiple office copy machines/scanners, able to learn new software programs quickly and efficiently.  Managed cash and daily summary reports              Accomplishments    Acquired 2 Master's degrees within three and a half years, graduating Summa Cum Laude.¬† It shows I can get things done that I put my mind to, no matter the difficulty.¬† I excel well in a challenging work environment. Able to work well with a diverse group of individuals.      Experience      Customer Service Specialist III     Mar 2016   to   Aug 2016      Company Name   Ôºç   City  ,   State     Provided great customer service to consumers who call the Health Marketplace for insurance Properly validated and authenticated consumers seeking assistance with their marketplace accounts Assisted consumers with enrollment into various types of health insurance through the Marketplace Informed consumers about their Marketplace accounts and make any updates as needed Assisted consumers in applying and renewing their coverage as well as walking them through the process Set up and validated family members as authorized representatives to speak on behalf of account holder.         Mgmt. Specialist & MWBE Liaison     Sep 2015   to   Feb 2016      Company Name   Ôºç   City  ,   State     Created and input B1184's into Division of Budget system for Grants Received and processed all M/WBE Requests for Waiver forms for State Contractors Maintained business relationship with project managers and department heads to ensure contractors are following MWBE Rules and Regulations Utilized the Contract Management System using Access and Excel Contacted Executive Chambers for Waiver Requests status updates & changes needed to get them approved Met with Project Managers and Dept.  Heads to discuss issues centered around meeting MWBE goals Prepared and submitted monthly & quarterly MWBE Utilization Reports to Executive Chambers.         Deputy City Clerk     Jan 2014   to   Aug 2015      Company Name   Ôºç   City  ,   State     Maintained business with and direct the public to appropriate offices or other entities as needed.  Managed the daily operations of issuing marriage licenses, marriage certifications, reservoir fishing permits.  Issued dog licenses and secure dog redemption payments, replace dog tags, update rabies info in BAS System.  Created and submit payment vouchers for bills and office subscriptions.  Accepted monies and checks for all licenses, permits and order supplies.  Managed incoming mail and send out mailed-in requests for licenses, certifications and permits.  Copied and distributed agendas and meetings to city council members and department heads, as well as upload the agendas and minutes to our website using Sitefinity 4.7.  Accepted Legal service on the City of Troy for Notices of Claim against the City and the Troy Police Dept.  Managed and count daily cash drawer, prepare bank deposit slips and daily cash summary sheets, input same     into Excel spreadsheet for monthly income reporting.         Administrative Assistant     Jul 2011   to   Dec 2013      Company Name   Ôºç   City  ,   State     Managed daily operations of Grant contract processing from input to tracking approval process.  State Grant and contract file management, auditing and compliance of documents including but not limited to verification of B1184's, Vend Rep, Charities Registration or Exemption, Insurance forms, etc.  Corresponded and communicated contract information requirements with different program representatives.  Managed all incoming grant contracts and renewals for different state and municipal entities.  Managed and trained incoming staff, state workers and temps, in Contract Management and Auditing.  Created training materials for staff for SFS and Vend Rep System.  Audited all grant contracts to process in SFS system, after full review and documentation is received.  Monitored grant contract review and compliance of all temps to ensure contracts met all requirements.  Created purchase orders from data input while entering grant contract information into Access database, while denoting encumbrance amounts for AG and OSC processing.  Coordinated with program department teams to gather missing information to complete contract pkg.         Keyboard Specialist I     Sep 2007   to   Jul 2010      Company Name   Ôºç   City  ,   State     Maintained Inmate Appeals in the legal office of the NYS Division of Parole by comparing the       Information received to the information in the system using FPMS and PARMIS, Access and Excel; Requested and maintained inmate records for upcoming inmate appeals, or forwarded to  DCJS/AG's office or representing attorney's office as requested Checked parole hearing dates and input the new data to start the appeal process; Sent correspondence to inmates/attorneys regarding upcoming appeal deadlines; Opened and input briefs received as approved by either attorneys or inmates (pro se); Pulled files to complete appeal process, placed appropriately to be reviewed by the Board Members for decision making; answered incoming calls accordingly and/or relayed to proper attorney.         Information Technical Assistant     Jan 2007   to   Aug 2007      Company Name   Ôºç   City  ,   State     Handled individual user access forms (IUA's) for all correctional facilities via mainframe  and deleted and changed user access for facility users.  Answered emails to grant access needed for users who changed positions and/or facilities.  Installed Lotus Notes enabling user access, utilized Bluezone and Console to add.  Fileshare access; utilized a ghost program such as Citrix Applications along with MS Word/Excel.         Education      Masters of Public Administration  ,   Government & Policy   August 2012     Grand Canyon University         Government & Policy       Masters of Science  ,   Criminal Justice -  Administration of Justice & Security   June 2010     University of Phoenix         Criminal Justice -  Administration of Justice & Security       Bachelors of Science  ,   Business Organizational Management   May 2005     The Kings College         Business Organizational Management       Associates Degree  ,   Administrative Occupational Studies   May 2003     Olean Business Institute         Administrative Occupational Studies       Skills    Acrobat, Adobe,¬†Contract Auditing, backup,¬†case management, Citrix, set up conferences,¬†Contract Mgmt, Contract Management, contract review, council meetings, customer service, data entry, decision making, Dictaphone, documentation, DOS, editing, email, filing, file management,¬†Financial Management, Waiver forms, Grants Gateway knowledge, litigation, Loss Prevention, Lotus Notes, mailing, mainframe, meetings,¬†Access database, Excel, mail, office, Microsoft Office Suites, Outlook, PowerPoint, MS Word, monitors, Notary Public, Oracle,¬†copy machines,¬†receptionist duties when necessary,¬†scanners, spreadsheet, training materials, transcription   "
AGRICULTURE,"         PRESIDENT           Career Focus     Creative Marketing Professional with an MBA seeking a new challenge after many years as a stay at home mom; broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player.       Summary of Skills         A proven professional, experienced in sales, marketing, management, and business development. Public and Private Sector experience with valuable network of contacts; Excellent communication and public relation skills; event planning & public speaking experience; Presented an International Honor Award by the U.S. Department of Agriculture's Foreign Agricultural Service for outstanding leadership and commitment to the promotion of U.S. agricultural trade worldwide, May 1998.      Skilled multi-tasker  Focused on customer satisfaction  Training and development  Marketing savvy  Team management  Deadline-oriented            Accomplishments      A proven professional, experienced in sales, marketing, management, and business development. Public and Private Sector experience with valuable network of contacts; Excellent communication and public relation skills; event planning & public speaking experience; Presented an International Honor Award by the U.S. Department of Agriculture's Foreign Agricultural Service for outstanding leadership and commitment to the promotion of U.S. agricultural trade worldwide, May 1998  Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases: Master of Ceremony for several of the conferences and made presentations on international marketing  GA's International Trade Division was recognized as a State Model of Excellence by the Small Business Administration at a Vision 2000 conference, Washington, DC 1998  Major: International Business, Honors Graduate; MBA Studies Abroad (Germany) - July 1991  Middle Georgia College, Cochran, GA., Honors Graduate  County Coordinator for two successful Gubernatorial campaigns; Honored as an ""Admiral of the Georgia Navy""  Named Outstanding Young Women of America - '91  Executive Board for the University of Georgia's Center for International Agriculture 96- present  State 4-H Volunteer- Judge for State Competitions '94-'99  GA Council of International Visitors - Host and Member of the Business Women's Council '93 -present  Member of the Atlanta Chamber of Commerce  Board of Directors, Refugee Women's Association of Metro Atlanta '95-96  English tutor to an Armenian family '94-'95  Atlanta Women in International Trade '95-present  Georgia Economic Developer's Trade Committee '97-'99  Honored by Kennesaw State University for work on international training programs '97  Junior League of DeKalb County '93-99; Junior League of Ann Arbor 99-present  Alumni Advisor to Georgia State University's Delta Sigma Pi Business Fraternity '88        Professional Experience      President    August 1999   to   January 2002     Company Name   Ôºç   City  ,   State      Provide contract services to organizations through implementation of global business strategies: identifying new business opportunities, conducting market research, market promotions, trade show representation, and product demonstrations.  Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases: Master of Ceremony for several of the conferences and made presentations on international marketing.  Negotiated on behalf of buyer/sellers for several large bulk commodity export transactions          Director, International Trade Division    November 1996   to   August 1999     Company Name   Ôºç   City  ,   State    Atlanta, GA and Brussels, Belgium        Supervised maintenance of international trade database and export trade lead program    January 1998   to   January 1998     Company Name   Ôºç   City  ,   State      was recognized as a State Model of Excellence by the Small Business Administration at a Vision 2000 conference, Washington, DC 1998 Provided strategic direction, management, budgetary allocation, training, & staffing of Atlanta and Brussels offices  Consulted with companies in development of global business strategies  Organized and managed trade show pavilions throughout Asia and the Americas  Developed seminars on international trade: secured speakers, and facility locations  Linked local suppliers with foreign buyers & distributors through trade shows, missions and promotional campaigns  Supervised maintenance of international trade database and export trade lead program.  Organized successful trade missions of GA companies to Canada and Mexico, exploring trading opportunities, organizing training seminars and hosting receptions for companies  Developed department's promotional literature, brochures, publications an press releases  Served on Southern United States Trade Association (SUSTA) ' 98 generic allocation committee, overseeing allocations of $900 M to the fifteen member states; Oversaw $400 M promotion for U.S Fresh Produce to Canada  Implementation of food promotions in Canada, Costa Rica, UK, Russia, United States, Mexico, China and Japan  Coordinated ""Taste of Georgia"" reception for press visitors during the Atlanta Olympic Games  Served on Board of Directors for Agriculture '96, an agricultural pavilion in Centennial Park  Coordinated Olympic Game volunteer activities for the Georgia Department of Agriculture  Advisor to Atlanta U. S. Export Assistance Center  Advisor to Georgia Specialty Foods Association  Chairperson of InterTrade '97, an Atlanta-based trade conference attracting over 500 participants          Assistant Director    May 1995   to   November 1996     Company Name   Ôºç   City  ,   State            International Account Executive    November 1994   to   May 1995     Company Name   Ôºç   City  ,   State      Appointed to the U.S. Department of Commerce-International Trade Division's District Export Council Scanwell Freight Express, International Freight Forwarder/ NVOCC, Atlanta, Georgia International Account Executive (11/94-5/95)  Responsible for securing new logistic accounts; Computed air and ocean freight rate quotations  Increased shipping volume through providing air and ocean consolidation  Arranged for domestic cargo transportation with various trucking lines; Coordinated and monitored shipments;  Liaison with overseas offices, airline and steamship lines; Prepared and reviewed international documentation          Cotton/Textile Broker & Sales Manager    October 1991   to   November 1994     Company Name   Ôºç   City  ,   State      Successful track record of increasing cotton fiber and textile sales in the Southern U. S. and international markets; met or exceeded all company quotas  Expanded domestic and overseas textile accounts through prospecting, cold calling and computer networks  Advised management of industry regulations  Negotiated new lines of credit and handled letter of credit transactions  Directed company into Import/Export of other agricultural commodities; Arranged logistic details  Trained at the International School of Cotton '90.          Supervisor-Risk Fleet Management    January 1989   to   January 1990     Company Name   Ôºç   City  ,   State      Supervised and managed staff of five employees  Coordinated property, casualty and automobile insurance coverage  Negotiated contract renewal and new contract purchases          Budget Analyst/Legislative Relations    January 1988   to   January 1988     Company Name   Ôºç   City  ,   State    Liaison to six large state government agencies; Negotiated budgetary requests with facility managers        Education      Masters in Business Administration   :   Business Administration  ,   1993    Mercer University, Stetson School of Business and Economics   Ôºç   City  ,   State  ,   US    Masters in Business Administration, 1993 Mercer University, Stetson School of Business and Economics, Atlanta, GA.        Bachelors   :   Business Administration, Finance, Risk Management/Insurance  ,   1987    University of Georgia, Terry College of Business Administration   Ôºç   City  ,   State  ,   US    Bachelors in Business Administration, 1987 University of Georgia, Terry College of Business Administration, Athens, GA. Double Major: Finance, Risk Management/Insurance. Delta Gamma Sorority, UGA Student-Alumni Committee, Delta Sigma Pi Business Fraternity          Associate  ,   1984    Middle Georgia College   Ôºç   City  ,   State  ,   US    Associate in Business Administration, 1984 Middle Georgia College, Cochran, GA., Honors Graduate          Vice President of Student Government, Advertising  ,   1984    Kernel College Newspaper          Vice President of Student Government; Student Advisory Council to the GA Board of Regents; Assistant Editor & Advertising Editor of the Kernel College Newspaper; Voted ""Miss Middle Georgia College"" 1984 by Student Body INTERNSHIPS/COOPERATIVE EDUCATION/PART-TIME EMPLOYMENT        MBA   :   International Business      Mercer University          Major: International Business, Honors Graduate; MBA Studies Abroad (Germany) - July 1991        Professional Affiliations    Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases: Master of Ceremony for several of the conferences and made presentations on international marketing      Military Experience        January 1993   to   June 1983    Company Name        County Coordinator for two successful Gubernatorial campaigns; Honored as an ""Admiral of the Georgia Navy"" Metro Atlanta Chamber of Commerce, Atlanta, GA, Membership Development, Sales Representative, 1993 Congressman Richard Ray, US House of Representatives. Washington, DC; Congressional Intern, Summer 1983        Languages    English tutor to an Armenian       Presentations    Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases Master of Ceremony for several of the conferences and made presentations on international marketing      Skills     Trade Show, Buyer, Buying/procurement, Market Research, Marketing, Accounts Through, Cold Calling, Commodities, Credit, Import/export, Prospecting, Sales, Sales In, Sales Manager, Fleet Management, Assistant Director, Liaison, Trading, Database, Games, Maintenance, Promotional, Staffing, Strategic Direction, Training, Budget, Account Executive, Documentation, Quotations, Shipping, Award, Business Development, Commercial Real Estate, Event Planning, Human Resources, In Sales, Northern Telecom, Peachtree, Property Management, Real Estate, Real Estate Lending, Sales Representative, Telecom, Training Programs, Induction, Mba, Finance, Risk Management, Advertising, Associate    "
AGRICULTURE,"         NATURAL RESOURCE SPECIALIST GS-12/5         Position Applying     Realty Specialist (Generalist)  Department of Interior  Interior, Bureau of Indian Affairs  Rocky Mountain Region, Division of Real Estate Services  Announcement Number: STIMP-10879339-20-CW       Objective    I have over twenty years of experience as a student and at a professional level in Natural Resources. ¬†As a professional it has always been my goal and intention to serve and protect federal and/or trust lands. ¬†I have fulfilled Bureau of Indian Affairs mission and goals in the protection and management of our trust resources. ¬†I have demonstrated good sound conservation practices in which I have obtained from my educational and professional experiences in the Natural Resources field. ¬†I am knowledgeable in conservation practices, BIA Agriculture and Range Management Policies, Procedures and Practices. ¬†I am familiar with the Crow Land Use Bill, Wind River Reservations Grazing Resolution, Northern Cheyenne's grazing laws and the Three Affiliated Tribes Grazing Resolution. ¬†Through my experience I am very knowledgeable with 25 Code of Federal Regulations 162 and 166. I feel I have established or improved management practices for the Agencies I have served. ¬†I am devoted to my organization and am committed to the Indian Trust Land Owners and Tribes during my tenure with the Federal Agencies I have served.      Education     2004     Montana State University-Bozeman   City  ,   State      Range Science   Bachelor of Science           2001     Little Bighorn College   City  ,   State      Natural Resources   Associate of Science           1992     Hardin High School   City  ,   State         High School Diploma            Experience     January 2013   to   Current     Company Name    City  ,   State    Natural Resource Specialist GS-12/5       I manage approximately 98 range units, which consists of tribal, allotted, government tracts and taken area. Duties require me calculate Animal Unit Months (AUMs), determine accurate acreage, establish conservation plans, invoice, modify and adjust yearly rental rate in TAAMs, issue 10-day show cause letters for non-paymet and cancellation letters should it be necessary. I am required to work cooperatively with the Tribal Natural Resource staff, members of the Natural Resource Committee and Mandan, Hiidaatsa, Arikara Tribal Council. I am required to provide technical assistance as requested to the Three Affiliated Tribes, updating or amending Grazing/Natural Resource Resolutions, assist in noxious weed projects, determining taken area acres (Non-Trust on-off acres). Most recently, worked in a partnership with the Tribe under a 93-638 contract to complete rangeland inventory providing technical assistance in grazing study. The completed inventory determined accurate range unit boundaries and allotments, updated stocking rates, Animal Unit Months (AUMs) and identified noxious weed infested areas. This prepared for a new permit period required updating grazing resolution, sending out over 18,000 Authorities to Grant Grazing Prividges to individual Indian interest owners, application and allocation process. Establish 5 year range unit permits once allocated. Prepare and write notices for non-compliance, non-payment, trespass livestock, 180-day notice of removal of allotment from range unit and other notices to permittees, land owners and the tribe. I direct staff in inspecting, sending notices and taking corrective action on trespass livestock on the range units and farm and pasture leases. Currently, there are 700 producing wells on Fort Berthold, approximately 400 are in the range unit or farm and pasture leases. I am responsible in identifying, planning and withdrawing oil & gas right-of-way from existing surface leases. Responsible for sending 180 day notice and withdrawing individual allotments (by majority consent) from range units. Investigate, determine trespass, take corrective action and assess penalties on oil or salt water spills on trust property. Assist with oil and gas/environmental mitigation. Locate and investigate trespass scoria pits, water depots, pipeline - take corrective action and assess as necessary. Mediate, consult and give recommendations when there is a dispute or conflict within the range unit or farm and pasture lease involving permittee's, landowner's and oil companies. Provide assistance in locating allotments to landowners using ArcGIS 10.5.1 and in the field. Determine idle farm and pasture tracts using TAAMs query and assist realty staff in advertising. Assist realty staff in meeting deadlines when necessary. Determine and locate current and potential homesite leases. Review acquisition and disposal conveyance documents for accuracy. Assist Acquistion and Disposal staff with estate planning, land exchange or gift conveyances. Respond to data calls from the regional office and central office, gather and compile documentation when in litigation thoroughly and promptly as requested. Provide documentation/packets for Appeals as requested by Solicitor. Assigned as alternative coordinator for the Agency Freedom of Information Act (FOIA), this requires me to gather documents, files and correspondences. Monitor TAAMs lockbox system for pending payments and disburse to Individual Interest Holders. Supervise and direct duties to natural resource staff. Supervise and direct duties to Agency staff when acting as Superintendent. Other supervisory duties include updating position descriptions and rating performance appraisals. Take corrective action on insubordinate, non-performing and/or misconduct employee(s), should it be necessary. Act as Superintendent in her absence.   Supervisor:  Kayla Danks, Superintendent  (701) 627-4707        October 2008   to   January 2013     Company Name    City  ,   State    Soil Conservationist GS-0457-11/4       I was responsible for the managment and development of conservation plans for trust lands (allotted and tribal) on the Crow Reservation. Responsible for accurate land classifications for farm and pasture leases, rights-of-way and conveyance using ArcGIS. I work cooperatively with other federal agencies, state agencies and Crow Tribe on conservation projects and the protection of trust lands. Updated, established and implemented conservation plans for expiring farm (irrigated and dry farmland) and pasture leases. This required me to determine access and non-access acres for Irrigable land. This also included inspecting, monitoring utilization and proper management of all farm and pasture leases. Assisted and recommends improvements on farm and pasture leases. I developed Trichomoniasis requirements which would be amended into the Crow Land Use Bill. Provided technical services to and/or field inspections until issue is resolved. I coordinated a bio-control project on leafy spurge. Provide maps, legal descriptions and technical assistance to Indian Trust Land owners and Lessee's. Perform fire duties when needed.   Supervisor:  Debbie Scott, Deputy Superintendent  (406) 638-4433        June 2006   to   October 2008     Company Name    City  ,   State    Rangeland Management Specialist GS-0454-09       I conducted the rangeland inventory in conjunction with the Natural Resource Conservation Services, this required the identification of plants and ecological sites. I digitized range data which included scanning appoximatley 100 aerial photos which contained the similarity index. The calculation of Animal Unit Months (AUMs) and determining stocking rates was required using ArcGIS. Involved in conversion of IRMS and TAAMs this required me to encode AUMs, rental rates, tracts and legal descriptions for the Range Units. Wrote conservation plans to meet goals and objectives for the range program. I was responsible for monitoring several range units determining use and trend. I was responsible for asssisting the general public for general information or creating maps. I updated and created maps for approximatley 43 range units using ArcGIS 10. I worked on conservation projects with other local government agencies and permittees.
Supervisor: Ramon Nation, Deputy Superintendent(307) 332-7810        August 2005   to   June 2006     Company Name    City  ,   State    Range Technician GS-0455-06       Compliance and monitoring of the range units on the Northern Cheyenne Reservation. Required to count and identify brands when cattle and/or horses are in trespass or in violation of Range Units. GPS, inspect and monitor fencline (range unit boundaries) and the Tongue River Pipeline Project. Assist the public and agency staff in land status questions and map request. I was responsible for creating maps for range units. I was assigned Natural Resource Conservation Service liason, assisting in managment plans with area ranchers. Assist range manager in calculating AUMs and determine surplus AUMs for leases.   Supervisor:  Gabe Morgan  (406) 477-8242        June 2005   to   August 2005     Company Name    City  ,   State    Soil Conservationist GS-458-05       Conducted Approximately 50-60 line transects for various Big Horn County Ranchers. This required identifying, clipping and weighing native grasses, forbs and shrubs within 1 100 ft. transect. After documenting data and taking photo points the data was then entered into the system. This determines the trend and condition of the pasture and range units. The data is then used for Conservation plans and practices once the AUM's and stocking rates were determined.  Supervisor:  Jodi Hastings (406) 665-3442        May 1999   to   September 2003     Company Name    City  ,   State    Natural Resource Specialist (student trainee) GS-454-4       Responsible for conducting compliance checks on Bureau of Land Management (BLM) administered gravel pits. Responsible for writing Environmental Assessment (EA) for Application to Drill (ADP) for oil and gas wells in which I concurred with Natural Resources Specialist. Participated in joint effort with oil company, BLM personnel, and surface landowner to discuss and alternate planning methods for the clean-up and rehabilitation of oil well disaster. Responsible for rehab of abandoned oil wells which included reseeding and erosion control. Participated in Range Improvement Projects such as planning for fencing, pipeline installation, spring development, water catchment pits and possible sites for water wells. Processed Federal Grazing applications, this required assurance of AUM's. Responsible in conducting Rangeland Health Assessments on Federal Grazing permits to needed renewal. This required evaluating and determine the condition of allotments. Duties included identifying plant species, determine plant diversity, vegetative cover and erosion control when needed. Participated in BLM wild horse adoption. Participated in Fire Duties. Other duties include general office work, assisting the general public and other agency personnel when needed.   Supervisor:  Sandra Brooks  (406) 896-5013         Skills    TAAMs, ArcGIS 10.5.1, Trimble Unit, Garmin, ATV, Personal Computer - Microsoft Excel, PowerPoint, Microsoft Word, Write and Read Legal Descriptions, Read and Translate Title Status Reports, Identify plants, forbs and weeds.¬†      General    Are you a U.S. citizen? YesDo you claim Veteran's preferance? ¬†NoWere you ever a Federal Civilian employee? ¬†Yes GS-401-12 step 4 from January 2013 to PresentAre you eligible for reinstatement based on career or career-conditional Federal Status? ¬†Yes‚Äã      Referances     Austin Gillette, Fiduciary Trust Officer - Office of Special Trustee (701) 627-4707¬†  ¬†  Edward Lone Fight, Former Superintendent - Wind River Agency (701) 421-4222  ¬†  Thomas Wells, Retired Deputy Superintendent/Former Supervisor (701) 441-1165     "
AGRICULTURE,"         BATCH RECORD COORDINATOR / DOCUMENT CONTROL         Summary

Throughout my work experience, I have focused on the quality
aspects of business.¬† I am an organized
and responsible individual with good communication skills and experience in the
regulatory industry.      Accomplishments      GMP (21 GFR 111) Trainer of Production staff.  Designed and implemented systems relating to trending measures relating to production statistics.  Designed and implemented compressed air testing for production facilities.  Specimen Processing Trainer Member of the Idea Team at McKay-Dee Hospital Microsoft Office All Internet Research 60 wpm typing speed.        Experience      Company Name    City  ,   State    Batch Record Coordinator / Document Control   02/2015   to   Current       I am responsible for document control involving all aspect of the production batch record and master manufacturing record.  Produce a Batch Record for each order received.  Creates the Master Manufacturing Record for any new products.  This includes all specifications which are defined by the customer and regulatory agencies, i.e.  FDA - GMP (21 CFR 111) and TGA (Therapeutic Goods Administration is the regulatory body for therapeutic goods in Australia.) Makes any modifications necessary to existing Batch Records and ensure that changes are properly approved and documented.  This includes any formulation changes, deviations and change controls to the Master Manufacturing Record.  Maintains other documents and files that relate to the production of Batch Records (Master Formula, Master Manufacturing Record, Finished Product Testing Specifications), and ensure that any changes are properly documented (change controls).  Review any printed material included as part of a finished product to ensure that all claims made on the label are consisted with the formula.  Excellent communication skills and ability to interact with all levels within the company.  Self-starter and comfortable working in a team environment or on individual projects.  Effectively communicates with all areas of the company to maintain accurate records.          Company Name    City  ,   State    Quality Assurance Specialist   09/2013   to   02/2015       I am responsible for systems involving Quality Assurance at Albion facilities.  I oversee and improve the facility's current quality manufacturing functions.  Designed, implemented and update quality trending measures for all of Albion's facilities.  Trending measures include tracking of material yields as well as costs.  Measures are published company wide and I formalize a summary of all data that is presented to the Executive staff.  Designed and implemented a testing program for testing particles, oil, water and microbial levels in the compressed air system according to ISO 8573.  Currently in a Metrology training program.  Upon completion, I will design and implement a program for the inspection, calibration and tracking for all instruments and tools relating to production according to ISO 17025.  Formal NSF / GMP training and have trained employees to the GMP and ISO 9001:2008 standards.  Member of the Material Review Board.  The Board reviews and determines the direction of product disposition and of project planning.  Direct the inspection of products to ensure adherence to established standards of quality.  Prepare, review and organize quality assurance data and documentation.  Write, revise, review and approve standard operating procedures and facility work instructions.  Inspect and audit facility daily.  Formal reviews are published and reviewed with the Production staff.  Write, revise and review master manufacturing records (MMR) and quality control documents to include all batch records pertaining to the production of each lot of material.  Review all batch records for the adherence to the Quality HACCP Plan.  Provided direct involvement with the design and implementation of new procedures relating to in-house projects to further develop and improve manufacturing systems and processes according to GMP (21 CFR 111) and ISO standards.  Excellent communication skills and ability to interact with all levels within the company.  Self-starter and comfortable working in a team environment or on individual projects.  Supervisor: Kory Longhurst (801-725-7348) Okay to contact this Supervisor: Yes.          Company Name    City  ,   State    Specimen Processor   06/2010   to   09/2013       Facilitates laboratory organization and patient care by ordering, preparing and directing testing to appropriate lab / testing.  Trained and mentored new employees.  Responsible for accurately receiving, ordering, processing, labeling and auditing specimens according to established procedure.  Recognize factors that may affect testing outcomes, I take appropriate action to solve problems, and consistently documents solutions according to established protocols.  Trained and maintained appropriate knowledge of all computer systems and test ordering practices insuring all specimens are properly entered in all computer systems.  Effectively communicates specimen collection and handling requirements, providing service to external and internal customers.  Performs and documents quality assurance checks and provide correction/maintenance.  Identify opportunities for continuous process improvement and executes project conception, data collection and implementation.  Performs sterile specimen preparation techniques.  Follows appropriate documentation protocol and properly identify patients and correctly labels samples.  I assist in some testing.  I attended and completed the Specimen Processing School atIHC.  I have many customer service duties in the area from working with the Home Health Nurses, couriers, other department Techs and taking outside calls from other Hospitals, clinics and Physician Offices.  While a Processor at McKay-Dee, I was member of the Idea Team.  I participated, approved and implemented process improvement ideas from all departments within the laboratory.          Company Name    City  ,   State    Claims Processor   05/2001   to   07/2002       Processed
medical claims and assured proper payment in accordance with the benefit plan.
  Provided customer service for plan benefits, provider networks and available
services.   Resolved claim issues for members and providers.           Company Name    City  ,   State    Rural Carrier - TRC   06/2000   to   07/2001

Proficient in all areas of mail
delivery. Numerous duties include, but not limited to: maintaining personal
vehicle for use on the route, sorting and casing mail according to postal regulations.


Maintaining the proper forms and
regulations for special handling mail, bundling mail, loading vehicle, delivery
and collecting of mail and parcels.  Performing any follow up with
customers and always maintaining complete and organized records of delivery.  Maintained a very neat and organized
working area.

          Company Name    City  ,   State    Owner   09/1999   to   07/2012

Extensive experience in Customer
Service relating to online sales and marketing.   Developed detailed ads to
accurately describe a wide range of products from health supplements, cars and
home items.

Worked one-on-one with vendors and wholesalers for the distribution of
products.

           Company Name    City  ,   State    Chemist   06/1997   to   09/1999

Tested environmental samples for
pesticides and herbicides.  Developed and maintained quality assurance measures in relation to the
pesticide enforcement grant required for laboratories.
  Determined the type and extent of testing required to ascertain the quality of
samples submitted for analyses.  Analyzed and interpreted test results in order to assist in the administration
of laws, regulations or specifications relating to the pesticide formulations
or residues found.
  Made final decisions which pertain to the chemical content of individual
samples.
Prepared official reports and may be called upon to testify before the court or
the Commissioner.
Experience using Gas Chromatography and High Performance Liquid Chromatography.

           Company Name    City  ,   State    Customer Service Representative & Claims Processor   04/1996   to   03/1997       Extensive training in processing, analyzing and adjudicating claims.  Performed a complete and detailed follow-up of inquiries from providers, subscribers and departments within Mountain State.  Extensive experience with urgent resolution of problems and research using all available resources, whether the inquiry is received by telephone, correspondence or in person.  Experience using numerous databases and knowledge of ICD-9, CPT and HCPC coding.  Very versatile throughout the workload and able to switch tasks immediately with accuracy and efficiency.          Company Name    City  ,   State    Project Coordinator   10/1992   to   04/1995       Maintained accurate records pertaining to productivity and budgeting.  Generated, researched and developed effective methods for locating people for government, commercial and academic clients.  Researched, investigated and located people using a variety of cost-effective methods to include: searches of national and regional databases, telephone interviews and library searches.  Analyzed, wrote and produced locator reports for clients that fully describe the locations of the people and the methods used to locate them.  Extensive experience with accessing and analyzing credit reports.          Company Name    City  ,   State    Chemist II   05/1990   to   05/1992       Direct work breakdown and scheduling of lab preparation, execution and clean up.  Maintained specific operating procedures that insured the successful prosecution in a court of law.  Performed numerous chemical procedures including TLC, HPLC, ELISA and other testing methods.  Maintained records and accountability of samples, testing equipment and various stages of testing procedures.          Education      Currently Enrolled  :  Accounting   2018     Champlain College  ,   City  ,   State      Currently Enrolled         Bachelor's Degree  :  Chemistry   08/1992     Virginia tech  ,   City  ,   State      B.A. Chemistry         Job Related Training:              Quality Assurance Specialist - NSF / 21 GFR 111
Course completion.

Quality Assurance Specialist - AirCheck Academy, Trace Analytics Corporation -
Course completion for compressed air testing in a food grade facility according
to ISO 8573.

  Specimen Processing School at Intermounatin Health Care from June 2010 through
July 2011.


         Skills     Regulatory Compliance    Document Control  Quality Assurance   Auditor  GMP / ISO 9001 / NSF  Calibration  Medical Coding  Customer Service  Databases & Microsoft Office & Sharepoint   Process improvement  Product Testing  Project planning  Research       "
AGRICULTURE,"         SALES ASSOCIATE       Professional Summary    Creative problem solver offers exceptional analytical, communication and interpersonal skills; extensive Mental Health and I/DD experience; management/supervisory skills and a commitment to proficiency and effectiveness for a progressive, quality-driven organization. HIV Director/Case Manager- 3years (B.R.O.N. CDC) Person Centered Thinking Train-the-Trainer Qualified Professional Experience/ 20 years- (CAP-MR/DD; MH/SA; ICF/MR) CPR-First Aid/Bloodborne - Certified Customer Service experience over 20 years Church Office Manager 3+ years Notary Public Teacher/Lecturer Develop policy and procedures manual for other agencies Music Director 6+ years      Skills          Project management  Strategic planning  Budgeting and finance  Recruitment and talent development  Process improvement  Visionary  Microsoft Office Suite expert  Visionary      Customer relations  Quality control  Personnel management  Customer-oriented  Accounts payable and receivable  Flexible thinker  Complex problem solving  Customer needs assessment  Microsoft Office Suite expert            Work History      Sales Associate     04/2013   to   Current      Company Name   ‚Äì   City  ,   State      Greeted customers in a timely fashion while quickly determining their needs.  Recommended merchandise to customers based on their needs and preferences.  Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.  Responded to customer questions and requests in a prompt and efficient manner.  Contacted other store locations to determine merchandise availability.  Engaged with customers in a sincere and friendly manner.  Completed all cleaning, stocking and organizing tasks in assigned sales area.  Built relationships with customers to increase likelihood of repeat business.  Contributed to team success by exceeding team sales goals by  [number] %.  Contributed to team success by exceeding team sales goals by  [number] %.         Utilization Management Specialist     12/2012   to   Current      Company Name   ‚Äì   City  ,   State      Collected and analyzed data on the effectiveness of programs and projects.  Developed and streamlined systems for monitoring and tracking program effectiveness.  Documented and investigated complaints and potentially fraudulent claims.  Displayed sensitivity to the cultural and linguistic needs of the clients and families served.  Attended monthly staff training sessions.         Case Manager     10/2012   to   11/2012      Company Name   ‚Äì   City  ,   State      Developed treatments and casework programs for an average of  [Number]  patients each month.  Supplied crisis intervention and substance abuse services to patients in the community.  Interviewed and evaluated clients, including conducting safety and risk assessments.  Referred clients to social services agencies.  Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.  Created strategies to meet the needs of mentally and physically disabled students.  Attended monthly staff training sessions.  Documented and investigated complaints and potentially fraudulent claims.         Qualified Professional (QMRP)     11/2011   to   12/2012      Company Name   ‚Äì   City  ,   State      Created strategies to meet the needs of mentally and physically disabled students.  Attended monthly staff training sessions.  Developed treatments and casework programs for an average of  [Number]  patients each month.  Interviewed and evaluated clients, including conducting safety and risk assessments.  Maintained regular contact with clients, including visiting clients' homes.  Investigated suspected cases of child abuse, neglect and exploitation.  Trained in working with patients with Asperger's Syndrome and high functioning Autism.  Supported patients and families in coping with problems resulting from severe illness.         Case Manager     01/2011   to   09/2012      Company Name   ‚Äì   City  ,   State      Developed treatments and casework programs for an average of  [Number]  patients each month.  Interviewed and evaluated clients, including conducting safety and risk assessments.  Referred clients to social services agencies.  Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.  Maintained regular contact with clients, including visiting clients' homes.  Wrote reports and case summaries and compiled work records, including required statistics.  Trained in working with patients with Asperger's Syndrome and high functioning Autism.  Coordinated patient care from pre-admission to post-discharge follow-up.  Supported patients and families in coping with problems resulting from severe illness.         Office Manager     03/2010   to   Current      Company Name   ‚Äì   City  ,   State      Developed company personnel policies, standard operating procedures and employee handbooks.  Developed and facilitated all new-hire orientations.  Conducted employment verifications and investigations.  Built a comprehensive employee recruiting strategy.  Developed and enforced company policy and procedures relating to all phases of human resources activity.  Facilitated the criminal background check process for new hires.  Offered fair and equitable compensation by comparing current salaries with market pay.  Conducted job analysis and job evaluations, resulting in quality job specifications.  Shadowed employees to determine an accurate description of the duties and skills required for each position.         Director/Office Manager     04/2006   to   12/2010      Company Name   ‚Äì   City  ,   State      Directed planning, budgeting, vendor selection and quality assurance efforts.  Recommended process and systems improvements such as ¬†QA/QI.   Defined clear targets and objectives and communicated them to other team members.  Monitored timelines and flagged potential issues to be addressed.  Coordinated design meetings and decisions across  2¬† internal departments and teams.  Collected and analyzed data on the effectiveness of programs and projects.  Followed up on initial screening by visiting clients at their homes.  Developed and streamlined systems for monitoring and tracking program effectiveness.  Designed educational materials used to inform policymakers and community stakeholders.  Wrote summaries, reports and other correspondence regarding community outreach efforts.  Designed client satisfaction surveys, preserving the confidentiality of participants and program information.  Coordinated work groups and outreach activities.         Qualified Professional/Supervisor     04/2003   to   03/2006      Company Name   ‚Äì   City  ,   State      Attended monthly staff training sessions.  Gave one-on-one attention to students, while maintaining overall focus on the entire group.  Created strategies to meet the needs of mentally and physically disabled students.  Communicated nonverbally with children to provide them with comfort, encouragement and positive reinforcement.  Developed treatments and casework programs for an average of  [Number]  patients each month.  Met with  [Number]  patients each day for regular therapeutic interviews.  Supported patients and families in coping with problems resulting from severe illness.  Coordinated patient care from pre-admission to post-discharge follow-up.  Referred patients to psychiatric and medical examinations, as well as to family assessment planning teams.  Trained in working with patients with Asperger's Syndrome and high functioning Autism.         Residence Hall Director- Administrator II     08/2001   to   03/2003      Company Name   ‚Äì   City  ,   State      Politely assisted customers in person and via telephone.  Strengthened company's business by leading implementation of  [project] .  Worked directly with  [departments, clients, management]  to achieve  [result] .  Hired and trained  [number]  of staff.         TFN Project Coordinator     03/2001   to   08/2001      Company Name   ‚Äì   City  ,   State      Directed planning, budgeting, vendor selection and quality assurance efforts.  Supervised the work of  5 community agencies   offering constructive feedback on their work performance.  Defined clear targets and objectives and communicated them to other team members.  Monitored timelines and flagged potential issues to be addressed.  Coordinated design meetings and decisions across  5 community agencies.   Implemented a set of comprehensive tracking processes to monitor Tobacco Free Nebraska performance.  Collaborated with outside agencies in the community¬†to achieve goals.         Case Manager     11/1998   to   03/2001      Company Name   ‚Äì   City  ,   State      Assessed, screened and counseled  [Number]  clients each day.  Collected and analyzed data on the effectiveness of programs and projects.  Followed up on initial screening by visiting clients at their homes.  Educated  [Number]  clients each week on the prevention and treatment of HIV and other STDs.  Developed a user-friendly web-based data system for in-house program staff and outside stakeholders.  Developed and streamlined systems for monitoring and tracking program effectiveness.  Designed educational materials used to inform policymakers and community stakeholders.  Wrote summaries, reports and other correspondence regarding community outreach efforts.  Collected HIV risk assessment data and entered findings in a centralized database.  Designed client satisfaction surveys, preserving the confidentiality of participants and program information.  Coordinated work groups and outreach activities.  Assumed responsibility for the agency in the absence of the director.  Documented and investigated complaints and potentially fraudulent claims.  Educated community members about environmentally-related health issues.  Assessed and responded to individual and community health education needs.           WIC/Medical Clerk     06/1998   to   11/1998      Company Name   ‚Äì   City  ,   State      Answered an average of  [number]  calls per day by addressing customer inquiries, solving problems and providing new product information.  Greeted customers entering the store to ascertain what each customer wanted or needed.  Described product to customers and accurately explained details and care of merchandise.  Politely assisted customers in person and via telephone.  Provided an elevated customer experience to generate a loyal client√®le.  Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.  Served as the main liaison between customers, management and sales team.  Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.  Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.  Directed calls to appropriate individuals and departments.         Education      MBA  :   Business Administration     Current     Bellevue University    -
                          City  ,
                          State              Master of Arts  :   Management     6 2001     Bellevue University    -
                          City  ,
                          State       Management       Bachelor of Science  :   Early Childhood     12 1994     North Carolina A&T State University    -
                          City  ,
                          State       Early Childhood       Certifications          Skills    Accounts Payable, Budgeting, Business Management, Customer Service, finance, Microsoft Access, Excel, Power Point, Microsoft Word, Office Manager, Quick Book, Recruitment, Strategic planning, Typing (45wpm      Additional Information      NC SNAP Certified     "
AGRICULTURE,"         COMMITTEE MEMBER         Executive Profile     Result driven professional with experience in working with local and state government agencies. Organized and skilled in financial management, customer service, conflict resolution, EEO matters, contract negotiation, grant writing, and Homeland Security. Proficient in government, private sector, ordinances, rules, and laws. Exemplary ability to lead teams in cultivating a productive work atmosphere, resource management, and meeting external/internal deadlines. Ambitious professional offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an team player work ethic.       Skill Highlights          Customer Relations  Problem Resolution  Leadership/communication skills  Public Relations      Project Management  Strategic Planning  Contract Negotiations  Performance Analysis            Core Accomplishments      Project Management: ¬†   Initiated the Brothers' Keeper Program which resulted in a multi-year private and government grant funding.    Human Resources: ¬†   Spearheaded new recruitment and training program which increased retention of employees.    Staff Development: ¬†   Launched well-received program of professional development courses for all staff in conjunction with the Commonwealth of Pennsylvania Municipal Police Officers' Training Commission.          Professional Experience      Company Name     January 2016   to   Current     Committee Member   City  ,   State      Works to facilitate citizen participation in the planning and implementation of the Durham Community Development Block Grant Program (CDBG).  Ensures that decent affordable housing an d city services are provided to most vulnerable communities.  Collaborate with local, state, and federal officials to create jobs through the expansion and retention of businesses in Durham.           Company Name     August 2015   to   Current     Correctional Officer   City  ,   State      Supervise inmates in the close custody (death row, lock down, and mental health) housing units, and those segregated for administrative or punitive measures; instruct inmates in housekeeping and sanitation; supervise the issuance of clothing and other personal effects to inmates.  Oversee periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals.  Maintain control and discipline including use of physical restraint and restraining devices; prevent the introduction of contraband into the institution/unit.          Company Name     October 2009   to   April 2013     Sr. Police Officer/Field Training Officer (FTO)    City  ,   State      Assumed first line supervisor duties for a patrol squad in the presence and/or absence of the lieutenant.  Administered and completed performance evaluations; reviewed officers reports and daily activity logs for accuracy, completeness and essential elements.  Patrolled assigned areas on foot and/or by motor vehicle to control traffic, prevent and/or deter crime and to arrest violators.  Issued warnings and/or citations to motor vehicle operators when violations of the Commonwealth of Pennsylvania Motor Vehicle Laws were observed.          Company Name     March 2007   to   July 2011     Program Coordinator/Case Manager   City  ,   State      Maintained confidentiality in compliance with HIPPA laws, while organizing case records and providing assistance to clients with appropriate documentation; worked closely with local and state social services agencies.  Assessed the functional, social, psychological, environmental, and financial needs of all clients.  Structured and managed a cost-effective, comprehensive plan to meet the housing, living, and, social service's needs of the client, and implemented a short- term living plan that would help assist them as they worked towards total independence.          Company Name     December 2005   to   March 2007     Sr. Mental Health Case Manager   City  ,   State      Provided high-quality mental health and educational services to children and adolescents with special learning, social adjustment, dependency and behavioral health needs.          Company Name     February 2002   to   August 2007     Sr. Police Officer/Anti Crimes Unit   City  ,   State      Initiated drug interdiction and organized crime investigations.  Effected many arrests as a result of my investigations of illegal drug organizations, collection of physical and scientific evidence, interviewing confidential informants, and interrogating suspects which led to confessions.          Company Name     November 2004   to   March 2006     Mental Health Technician   City  ,   State      Reviewed patient charts and treatment history for compliance issues with the Joint Commission on Accreditation of Health Care Organizations (JCAHO).  Promoted the maximum cognitive, social, behavior, and emotional development in each patient assigned to me, in the most expedient and efficient manner.          Company Name     April 1990   to   September 1996     Police Officer    City  ,   State      Member of the Tactical Response Unit, which was responsible for making forcible entries to effect the safe execution of warrants.  Served on the Commonwealth of Pennsylvania Office of Attorney General Drug Elimination Task Force.          Company Name     January 1989   to   March 1991     Criminal Investigator

   City  ,   State      Initiated several undercover sales and purchases of United States Food Coupons.  Prepared detailed reports for the United States Attorney for the Eastern District of Pennsylvania for prosecution.  Drafted federal Affidavit's of Probable Cause for the U.S. Attorney of the Eastern District of Pennsylvania.  As a result of my investigations, all of the defendants were found guilty for violating the U.S. Food Stamp Act (7 U.S.C.2024).          Education      North Carolina Central University     2016       Select One  :   Master of Public Administration & Master of Science in Information Science MPA/MIS    City  ,   State        Dual Master's Degree in Public Administration & Information Science (Strategic Information Management).   Coursework: Public Policy Administration, Economic Consequences, Urban Issues in Public Administration, Administrative Law, Principles in Public Administration, American Government, Intergovernmental Relations, Human Resource Management, and Information Systems in Organizations.          Kaplan University     02/2013       B.S. Legal Studies  :   Legal Studies    City  ,   State      GPA:   Dean's List Honors
*The National Society of Collegiate Scholars
*Recipient of Accelerated Scholastic Scholars Scholarship      Kaplan University Accelerated Scholastic Scholars Academic Achievement Award          Charlotte School of Law          City  ,   State        Coursework: Torts Liability 1 & 2, Legal Writing, Lawyer Practicing (LP), Professional Responsibility, Ethics, Civil Procedure Problems in Practice          United States Dept. of Justice      Deoxyribonucleic Acid (DNA) Initiative Training Forensic DNA for Officers of the Court Law 10      Legal Guide for the Forensic Expert   Advanced and Emerging DNA   Techniques and Technologies DNA   Amplification for Forensic Analysts Communication Skills  Report Writing  Courtroom Testimony for Forensic Analysts Crime Scene & DNA   Basics for Forensic Analysts DNA Extraction and Quantization for Forensic Analysts Collecting DNA Evidence at Property Crime Scenes  Federal Bureau of Investigation (FBI), Training Division's Office of Technology, Research, and Curriculum Development (OTRCD): National Intelligence           Awards      Bravery Commendation - 1994, 1995, 2001, 2002  Valor Commendation - 1993, 1994, 2002  Unit Commendation - 1993, 1995         Professional Affiliations      City of Durham Citizens Advisory Committee  American Bar Association (Student Member)   International City/County Management Association (ICMA)   Council on Legal Education Opportunity (C.L.E.O.)   National Conference of State Legislatures   National Association for the Advancement of Colored People (NAACP)   The Most Worshipful Prince Hall Grand Lodge of Maryland and Jurisdiction, Inc.         Skills      Team Leadership   Departmental Operations Leadership  Time Management  Training and Development  Conflict Resolution  Negotiations     "
AGRICULTURE,"         VOLUNTEER FRONT DESK RECEPTIONIST,CANTEEN WORKER       Career Overview      I am a highly enthusiastic,self motivated, skilled and hardworking customer service  oriented professional, seeking a position as a costumer service  representative in your company in order to contribute my organization, problem solving and strong communication skills to ensure customer satisfaction.       Core Strengths           Strong interpersonal skills  Seasoned in conflict resolution  Creative  problem solver  Courteous demeanor  Energetic work attitude         Telecommunication skills  Typing skills (35 words)  multiple phone handling  Computer skills,Word Perfect POS  Familiar with social sites,Twitter,Apps                     Consistently generated additional revenue through skilled sales techniques.  Worked as Museum Attendant,Greeted large crowds of patrons upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.   proficiency in Excel, Microsoft Software.  Volunteered for Red Cross Hurricane Katrina Relief in Baton Rouge,Louisiana,2005 Who's Who Student Excellence, Baltimore City Community College,2004 VIP Math Tutoring program for .  Baton Rouge Public Schools, 2008.        Work Experience      Volunteer Front Desk Receptionist,Canteen worker     Mar 2014   to   Nov 2014      Company Name   -   City  ,   State     Greet visitors and register all blood donors upon entry of building   Answer calls and inquiry of blood drive and provide directions information blood donating areas Check ID of all non donor visitors, monitor security footage.  Assisted in Canteen work by greeting donors after donating blood,engage them in conversation,monitor  for dizziness,fainting,and weakness after donating blood.  Maintained up-to-date knowledge of Red Cross donation policies,rules and regulation when registering new donors         Musician and Choir Director     Apr 2013   to   Sep 2014      Company Name   -   City  ,   State     Direct the choir in the manner of compliments and support the worship agenda for the congregation.  Select appropriate music for Sunday Morning and special religious service that may be called by the Pastor.  Schedule weekly rehearsal for choir in preparation for church performance.  Attend monthly meetings with board members to maximize church and choir membership  Contact.  Supervisor: Y Supervisor's Name: Evie and Dedra Mathews, Supervisor's Phone: 225-344-8930).         Volunteer Security and Museum Greeter     Jan 2010   to   Jul 2012      Company Name   -   City  ,   State     Provide a visual security presence in the galleries of artifact collections and the special exhibit.  Make hourly rounds to ensure the safety and preservation of the art and artifacts.  Monitor entrance of visiting patrons while recording hourly activities in a daily log sheet..  Ensure secure conditions are maintained so as to prevent theft/or damage to art objects.  Other duties are to greet visitors, answer questions and provide information and directions to the different areas of the museum.  Assist in set up of special events Volunteer supervisor, Barbara Moir.         Cotton Breeding Lab Technician     Sep 2006   to   Aug 2007      Company Name   -   City  ,   State     Prepared and sold broad range of customized merchandise to individuals and commercial accounts.  Resolved product issues and shared benefits of new technology.  cotton fiber to repeat the process of treating the seeds.  Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.  Dr J Myers, Supervisor's Phone: 225-578-2110).         Organists Assistant Choir Leader     Jan 2005   to   Jan 2007      Company Name   -   City  ,   State     Assist the main choir director in leading worship music for Sunday services and special services.  Substitute as director for adult and children choir Provide musical accompaniment for choir and congregation.  Conduct choral weekly rehearsals to perform during services.  Collaborate with director to organize and select music for Sundays.  Or special performances, such as Easter and Communion.  Provide church office personnel with appropriate information to include in church bulletin, Contact Supervisor: Yes, Supervisor's Name: Roosevelt Pryor, Supervisor's Phone: 225-343-0065).         Student Anatomy & Physiology Laboratory Technician     Dec 2003   to   Jun 2004      Company Name   -   City  ,   State     Process and prepare  animal tissue sample for student lab  Worked as a team member performing cashier duties, product assistance and cleaning.  Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.  Accurately logged all daily shipping and receiving orders.  samples from animals for class examinations, and laboratory courses Perform routine laboratory tests using written standard testing procedure.  Responsible for routine quality control procedures such as recording temperatures of refrigerators, freezers that stores animal   specimens Clean up after each lab session by washing, and if necessary, sterilizing tools, equipment, and supplies.  Maintaining safety in laboratory area, equipment, supplies, and materials.           Student Chemistry Lab. Technician     Oct 2002   to   Dec 2003      Company Name   -   City  ,   State     Took special orders by professor   to meet the inventory of supplies  Set up and prepare class demonstrations and experiments.  Maintain Inventories, order and receive stocks materials, supplies, and equipment for the classes laboratory use.  Prepare and dispense solutions and chemical materials used for lab classes which include reagents, chemicals, bases, acids and, buffers.  Prepare unknowns for students to analyze.  Issues and maintains records on materials loaned to students, instructors, and other departments; issues and maintains records on lockers     Supervisor's Name: Prof.  Dr.Fikire, Supervisor's Phone: (410)462-6842).         Academic Student Academic Advisor     Sep 2001   to   Aug 2003      Company Name   -   City  ,   State     Interacted with Class instructors to schedule special exams for students  Advise students regarding information, and academic requirements of a specific course program or major.  Assist students in evaluating academic abilities, setting career goals.  Prepare advising materials such as student information, and re.  Light clerical, filing, and entering student data information.  Contact Supervisor: Yes, Supervisor's Name: Joanna Bagg, Supervisor's Phone: (410)462-6024.         Casino Shift Security     Apr 1997   to   Dec 1999      Company Name   -   City  ,   State     Attended local, regional and national trade shows for product development training as defined by the  company   Greet visitors, monitor and guard against illegal activities, theft and vandalism  escort gambling hall money during transport from Gaming pit to scheduled destination.  Follow the guidelines to effectively perform functions of the job.  Respond to emergencies as needed by notifying local police and supervisor.  Record security log on daily activities, coverage of assigned area as well as parking.  Answer incoming calls,direct caller to appropriate persons         Temporary Security Gallery Attendant     Apr 1993   to   Sep 1993      Company Name   -   City  ,   State     Patrol assigned galleries at the beginning and end of shift to maintain for complete inspection of the artifacts, collection on premises.  Report to supervisors of any suspicious activities or medical emergencies.  Greet Patrons and provide general information to visitors about the museum, such as operating hours, special events and exhibits,as well public facilities.  Ensure visitors safe and pleasant experience.  Check exhibits and displays and report if they are any displacement or damage.  Worked also as a team member performing cashier duties, product assistance and cleaning.         Front Desk Security     Mar 1989   to   Jun 1991      Company Name   -   City  ,   State     Front Desk Security  Greet visitors,check ID,have visitors sign in,issue temporary visitor passes and valid parking passes.  Monitoring entrance and, checking visitors, and employee's identification, inspect packages as well as sign for deliveries   Watch for and report irregularities such as fire hazards, leaking pipes and if any Security doors are unlocked.  Patrol areas periodically, examine windows, doors and gates to determine if area is secure Follow guidelines and appropriate procedures as specified in Security Handbook.         Educational Background      Bachelor's Degree  ,   History International Studies    2008     Louisiana State University   -   City  ,   State  ,   US    GPA:   GPA: 3.0    12 Semester Hours History International Studies GPA: 3.0 Analytical Mathematic course that focus on Analyzing differentiation, integration and analytical functions.   Relevant for analyzing and problem solving for Laboratory work.  Geology Science and Lab course on Metric systems, Earth interiors, crustal Formations, Earthquake, and Volcanoes.        Associate Degree  ,   General Studies    2004     Baltimore City Community College   -   City  ,   State  ,   US    GPA:   GPA: 3.2    12 Semester Hours General Studies GPA: 3.2 Relevant Coursework, License and Certifications:    Organic Chemistry Course and Chemistry Laboratory   Statistical Mathematics and Algebra.        Personal Interests          Skills     Customer service, art, clerical, doors, special events, filing, focus, French, L, machinery, director, materials, Mathematics, money, office, windows, personnel,  problem solving, quality control, Read, recording, research, safety, cash handling       Activities      Art, painting,Illustration  Composing and playing music; Piano  Volunteer community events  mentoring and tutoring math to Elementary school students  Interior designing,study architecture,historic homes     "
AGRICULTURE,"         JAMAICA- APICULTURE EXTENSION SPECIALIST         Summary of Skills          Physical Planning and Land Management  Urban and Regional Planning  Land Use Planning  Geographic Information System (GIS)  Strong organizational and planning skills.  Strong leadership qualities with flexibility; Able to work alone, as team member, or as supervisor.  Skilled in communications, both written and verbal.  Document creation and information management. Leadership Activities: Director of Sports - Students Union, University of Technology, Jamaica (2008-2009) University of Technology Student Union Award for Exemplary Service as Director of Sports (2008-2009)              Education      Bachelor of Science  :   Urban and Regional Planning    University of Technology           University of Technology, Jamaica Bachelor of Science (BSc) in Urban and Regional Planning       High School Diploma      Campion College           Campion College, Jamaica High School Diploma        Certificate of Education  :   (GCE), Advanced Level Subjects   Four General Certificate of Education (GCE), Advanced Level Subjects Seven Caribbean Examination Council (CXC) Subjects          Professional Experience      Jamaica- Apiculture Extension Specialist     07/2013   to   Current      Company Name           The assessment and management of government owned apiaries in a region of three parishes  Inspection and monitoring of apiaries owned by both the government and bee keepers  Training and development of bee keepers - how many bee keepers?  The identification of areas for research and liaise between researchers and beekeepers how did you identify these areas and how did this help the business operations or grow business?  Project conceptualization and implementation- preparing project proposals for group submission to enable grants to the beekeeping industry  Supervises and monitors activities on group projects and community groups - what did you do?  Prepare reports on a monthly, quarterly and annual basis outlining all activities carried out for the period         Jamaica- Planning Technician     07/2012   to   08/2012      Company Name           Member of the planning team assigned to the Portmore Development Plan Project. Conducting land use surveys in designated special areas of the development order region.  Serving as team leader - what does leader do?  Composed and submitted weekly progress reports to project supervisor, identifying any anomalies  Acting as a liaison to the community; informing community members as to the nature of the development order project and briefing them on the upcoming community consultations.  Input of land use data into Geographic Information System (GIS).  Generation of land use maps for designated special areas using geographic information system (GIS).         National Environment and Planning Agency, Jamaica- Planning Technician     06/2011   to   12/2011       Conducting land use surveys in designated special areas of the development order region.  Serving as team leader for an assigned team.  Composing and submitting weekly reports to project supervisor on work undertaken each week.  Acting as a liaison to the community; informing community members as to the nature of the development order project and briefing them on the upcoming community consultations.  Input of land use data into Geographic Information System (GIS).  Generation of land use maps for designated special areas using geographic information system (GIS).            01/2011   to   01/2011      Company Name                National Environment and Planning Agency, Jamaica- Planning Technician     06/2010   to   08/2010       Conducting land use surveys in designated special areas of the development order region.  Composing and submitting weekly reports to project supervisor on work undertaken each week.  Acting as a liaison to the community; informing community members as to the nature of the development order project and briefing them on the planned community consultations.            01/2010   to   01/2010      Company Name                Jamaica- Planning Intern     08/2008   to   10/2008      Company Name           Conceptualizing, researching, composing and presenting a proposal for the Conservation of the Historic Buildings in Emancipation Square, Spanish Town, St. Catherine Jamaica.  Recruiting and leading a team of built environment professionals from within the organization to assist with and appraise the different technical aspects of the proposal.  Conducting site visits and land use surveys of the Spanish Historic District; interpreted and presented data collected from such surveys using the Geographic Information System (GIS).  Submitting proposal to the Tourism Enhancement Fund with the major aim being to gain funding for the undertaking of the proposed project. Project gained funding and was implemented. Member of the research team assigned to conduct land verification survey in the Windsor Heights Community of Central Village, St. Catherine. Tasks involved:  Identifying and cataloging land parcels belonging to the UDC.  Recording the location and current land use/land cover of land parcels identified using written and photographic techniques in addition to the Global Positioning Satellite system (GPS). Member of the planning team assigned to the Caymanas Estate Development Project. Tasks involved:  Researching and documenting a number of land use alternatives for the upgrading of the Caymanas Estate Development Plan.  The updating of existing land use and land cover maps within the project areas.  Undertaking mapping using traditional cartographic techniques in addition to the use of the Global Positioning Satellite system (GPS) and the Geographic Information System (GIS).  Undertaking socio-economic and land use surveys; interpreted and presented data collected from such surveys.         National Environment and Planning Agency, Jamaica- Planning Intern     07/2008   to   08/2008       Involved in the compilation of policies for the Kingston & St. Andrew Development Order.  Participating in the data gathering and analysis efforts for the development of the Kingston and St. Andrew Development Order.  Undertaking land use surveys in the development order region.  Using the Geographic Information System (GIS) to update land use surveys.            01/2008   to   01/2008      Company Name                   01/2008   to   01/2008      Company Name                   01/2007   to   01/2007      Company Name                      Memberships and Affiliations    Royal Institute of Chartered Surveyors (RICS) Jamaica Institute of Planners Campion College Alumni Association      Accomplishments    University of Technology Student Union Award for Exemplary Service as Director of Sports (2008-2009)      Certifications    Four General Certificate of Education (GCE), Advanced Level Subjects       Skills    Land Use, Basis, Business Operations, Inspection, Operations, Proposals, Training, Global Positioning, Gps, Geographic Information System, Gis, Survey Technician, Liaison, Award, Excellent Written And Verbal Communication Skills, Land Use Planning, Written And Verbal, Recruiting, Documenting, Mapping, Topo, Progress   "
BPO,"         DIRECTOR OF OPERATIONS, BPO       Executive Summary     Results-Focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.¬†   High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.         Core Competencies          Operations Management  Staff Development  Change Management¬†¬†  Cross-functional Team Management¬†         Complex Problem Solving  Calm under pressure  Computer-Savvy  Skilled negotiator            Experience      Director of Operations, BPO   11/2013   to   04/2015     Company Name   City  ,   State       Responsible for 3 Sales Locations (Over 200 employees) managed team of 200 professional that consisted of hiring, training, and performance management.  Strengthened the client relationship between the client and Concentrix.  Increased Client revenue from 2.2 Million to 3 Million on a monthly basis. Surpassed revenue goals in four consecutive quarters.  Over 6 Basis points improvement in all conversion metrics. Improved every KPI from Close Ratio, Activation per rep, and overall ARPU.¬†  Led the program meetings, strategy, and overall direction on a daily basis.¬†  Revamped new comp plan for reps more geared to Sales performance.  Increased profits by developing, initiating, and managing sales programs on a day to day basis.  P & L responsibility- Increased overall Gross Margin to as high as 32%.¬†          Director of Sales   05/2010   to   11/2013     Company Name   City  ,   State       Responsible for 2 Direct Sales Locations (Over 500 People) hiring, training, and performance management . Consistently ranked #1 site every month in 2010.  Improved every KPI metric from Close Ratio, Activation's, and ARPU. Played and instrumental role in the Direct Sales Strategy from every aspect from Compensation Plans, Training & Quality, and overall direction  Revamped the Sales Integrity team with a new process that helped improve all Quality metrics.  Hired and Trained new Management and mentor them for success.  Presented Sales Analysis to Executive Management regarding Direct Sales Performance.¬†  Led site Management with staff meetings, new strategy, and direction on a Daily basis          General Manager Of Sales Operations   10/2005   to   05/2010     Company Name   City  ,   State       Established a New Sales Team from the ground up. Hiring, training, and performance management on a daily basis. Sales team grew from 50 reps to 300 in the site due to high performance.  Led Supervisors and Managers on a daily basis and implemented that led to increased performance.¬†  Developed and Implemented new business life cycle which included planning, marketing, hiring and training  #1 Sales performing site every week, month, and year from 2006-2010 in every metric¬†  YoY improvement in every Metric.¬† Close rate increased from 19% in 2005 to 32% CR in 2010.¬†¬†  Led the Sales team on a day to day basis with high energy and employee engagement.¬†  Traveled extensively to other call centers in 2009 to initiate same performance model and launch new Direct Sales sites in Phoenix, AZ.  Provided timely feedback to Executive Management regarding Direct Sales performance  Responsible for P & L for 300 sales rep in the site          Sales Supervisor   11/2003   to   10/2005     Company Name   City  ,   State       Led a team of over 14 OB Sales reps  Motivated, trained and developed, and held Sales reps accountable on a daily basis for Sales goals  Ran different department contests to increase motivation and Sales performance.  Handled Sales reps reviews on a annual basis.  Trained and developed reps through call monitoring and one on one meetings.¬†  Successfully promoted 5 Team members to a Supervisor role  let the Outbound Sales department in Sales performance on a daily and weekly basis.¬†          Education and Training        Business Management   2001       Bergen Community College   City  ,   State  ,   USA             Skills    Business Management,
conversion, Client, Customer Satisfaction, Customer Services, customer service
experience, Direct Sales, direction, Executive
Management, focus, forms, hiring, languages, Director, marketing,
meetings, works, Enterprise, Network, performance
management, Quality, , real time, recruiting, Sales, Sales
Analysis, Spanish, Strategy   "
BPO,"         BPO TEAM LEADER       Summary    Seeking to provide top-quality support to ensure a competitive advantage in the global marketplace.      Accomplishments    Recognized for playing an instrumental role in exceeding company expectations for turn around time during 4th quarter at 95% in 4 days.¬†¬† Achieved a strong relationship with agents/sales of company partners in exceeding groups expectation of service, and increased sales relations.      Experience      BPO Team Leader   02/2015   to   02/2017     Company Name   City  ,   State       Managed and motivate BPO Onboarding Team to meet team goals  Auditor of documentation and group implementation.  Interact with PPO Network management, clients, agents and sales  Executed and met project deadlines  Strong sense of urgency; able to resolve escalated issues immediately.  Developed and executed implementation workflow/processes.  Maintain 95% within 4 days TAT for implementation of groups, 5% above agreement with client.  Manage over 3000 clients and brokers.          BPO Implementation Specialist   05/2013   to   02/2015     Company Name   City  ,   State       Infrastructure for O drive and folders.  Developed a more¬†efficient system for emails/BPO Workflow and manual  Enhanced¬†and improved¬†maintenance of agent/group information¬†with DW (Data Warehouse program)   Assistant to Account management team and VP of Administration.       ‚Äã    ‚Äã         Re-pricing Coordinator   06/2009   to   06/2013     Company Name   City  ,   State       Re-pricing of¬†HCFA and UB's claims.¬†¬†  Developed relationships with PPO network management vendors:¬†   Select Health Partners, Encore, Multiplan, Medicare, DHS and Aetna claims.  Correspond with Examiners regarding status of RRT referrals.  Solely responsible for all Aetna claims, 30,000 lives.¬† Implemented workflow and¬†first manual of Aetna process.  Improved and decreased errors with auditing process  Verification of Provider/Facility PPO status.             Administrative Assistant/HR Assistant   04/2004   to   04/2009     Company Name   City  ,   State       EZ-Movers - Long Distance Dispatcher Assistant.  Long Distance scheduling of drivers/trucks.  Administrative paperwork for pickup and delivery.  Data entry of information of customers.  Spreadsheet upkeep of scheduled deliveries.  Interact with customers and drivers in regards to pickups/deliveries and/or payments.  Rainbow Hospice - Receptionist.  Front desk duties.  Incoming and outgoing faxes.  Assist PCM, Clinical secretary, RN, Social workers.  Handle all incoming calls, to both main office and ARK location.  Process all faxes accordingly.  Keep accurate track of overnight calls, and team faxes.  General Administrative duties.  Answering phones.  Processing invoices.  Data entry of all purchase orders, using scanning system, batch invoices and close file.  AS400 used.          Administrative Assistant II/HR Coordinator   08/2002   to   01/2004     Company Name   City  ,   State       Assist management in coordination of organizational administration activities (performance review, cost center updates, customer issues) and within scope of authority, resolve problems and issues independently and proactively.  Responsible for the daily operations of the field office, assuring employees were up to date with pertinent information; work closely with the Office of Building in any issues.  Prepare and process, submit reports, timekeeping and other payroll and business operations processes; train staff or management on timekeeping and other administrative processes.  Expense reports submission.  Review; approve all invoices/billing for process.  Submission of checks for payments.  Utilize SAP program.  Assist management in special projects.  Attend meetings, seminars and record notes or provide information when needed.  Schedule and coordinate meetings, conferences, travel arrangements and maintain group or manager's business calendar.  Manage the process of on-board additions/transfers to staff to assist the manger in ensuring a smooth transition.  Responsible for the day to day coordination and routine administration with LAN activities for field office.  Interface with internal and external contacts regarding business unit administration issues and concerns.  Demonstrate the ability to organize and balance the responsibilities of budget control (travel, supplies, invoice processing).  Excellent interpersonal skills, with the ability to interact with internal/external business partners and staff at all levels.  Excellent organizational skills to prioritize and coordinate multiple tasks.          Education      Producers License  :   Life and Health   2013       Kaplan   City  ,   State               B.A  :   Business Administration   2018       Kaplan University   City  ,   State               Associate of Science  :   Business Administration   1992       Northwestern Business College   City  ,   State       Business Administration          Pastoral Counseling   2014       New Hope Counseling School   City  ,   State               B.A. (nonaccrediated)  :   Ministry and Biblical Studies   2014       International School of Ministry   City  ,   State               Skills     Administrative duties: ¬†¬†Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service,¬†Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos,¬†,¬†Multi-Task Management, Organizational Skills, Prioritization,¬†Scheduling, Service Orientation, Telephone Skills, Time Management, Travel Arrangements,¬† Type¬†85 WPM, Typing, Vendor Management, Documentation auditor.¬† Hospice Assistant, Human Resources assistant.¬†Invoice processing,¬†¬†Order entry,¬†¬†Re-pricing of claims, Receptionist, Recruiting and trainer.¬†   People skills : great¬†enthusiastic people person, advanced problem-solving, great organizational skills.¬†  Computer skills:¬†  MS Office, Data entry, RIMS, SAP, Outlook, Data Warehouse Maintenance, Provider Maintenance Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word.    "
BPO,"         CUSTOMER SERVICES       Summary     Professional in Economics with 7+ years of experience in the financial sector, as administrative assistant, manager, analyst and customer services. Optimizing work methods through the planning and execution of daily activities that correspond to my position. ¬†I have the ability to work in a fast paced environment, successful in maintaining multiple tasks, able to work well individually or with a team, dedicated and focused to achieve the objectives.       Highlights          Leadership  Strategic Planner  Customer relationship      Management Support  Financial Trader  ¬†Analysis            Accomplishments     Improved department efficiency 40% through implementation of strategic workflow and process improvements.    Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.  ‚Äã  ¬†Created new operational planning strategy to drive business development  ‚Äã  Researched, calmed and rapidly resolved client conflicts to mantain customer relationship.             Experience     07/2016   to   11/2016     Customer Services    Company Name   Ôºç   City  ,   State      Support english and spanish incoming call flow  Provide information to new and existing customers to support
their needs and finding a solutions to keep customers satisfied and retain business.   Navigate computer systems to properly conduct the objective of the campaign and locate customer
data or other electronic information, records each call by accurately documenting status and
comments in the platform.         06/2013   to   05/2015     Manager - BPO Analyst    Company Name   Ôºç   City        Lead Team of 15 professionals¬†  Analysis coordinator and risk management for Citibank International.  Record national and international ACH transactions to ¬†reduce risk of fraud and comply the policies and government regulations. ¬†  Create monthly reports to maintain the business
control.  Define strategy and bussines plan to control the volume transactions¬†  Train and suppot ¬†risk personnel during new system implementations ans upgrades         10/2008   to   05/2013     Financial Assistant - Trader    Company Name   Ôºç   City        Support the financial investment area in buying and selling financial assets.  Advise the customer ¬†with their investments to higer returns  Find solutions to customer's necessities through e-mail and phone calls.  Organize electronic files and maintain paper files updates   ¬†Verify details of transactions, including funds received and total account balances.  ¬†Deposite dividend Payments, settle invoices, administer the petty cash to keep the office up to day  provide financial reports and ¬†office
supplies  Open ans assign new Client Accounts.  Keep confidential information.          Education     2014     Bachelor of Science  :   Economics      City    Colombia    Economics            YENI MALDONADO              Languages    Spanish - English - Portuguese      Skills    Attention to detail, Billing, Customer Services, data Analysis, Documentation, e-mail, English, organize files, financial, financial reports, investments, Leadership, meetings, Microsoft office, office, Portuguese, Risk Management, selling, Spanish, Strategic Planning, phone, web page   "
BPO,"         SR. WORKFORCE MANAGER       Summary    Results-oriented Workforce & Relationship Manager with diverse background in management & customer service. Dedicated to providing excellent customer service and making operational and procedural improvements that drive savings.          Experience     12/2014   to   05/2015     Sr. Workforce Manager    Company Name   Ôºç     State      33% reduction of non-productive agent time (+/-600 workforce) Forecasted 14 million yearly contacts within +/- 5% of projection FY16 Q1 savings of $250,000 thru allocating volume on/offshore Reduced hours onshore by 46%; $17 million saved annually Saved $1.14 million annually & 30% performance improvement Launched three T-Mobile stores; net revenues of $600,000 annually Volunteer work and community-wide outreach activities Bluestem   (e-Commerce) -   Workforce Planning Manager          (Pennsylvania)   07/15 - 10/16 Managed onshore team of five (5) workforce & Kronos analysts, seven (7)  Quality Assurance analysts & to ensure optimum deliverables for account management along with two (2) Reporting analysts Supervised real-time team of four (4) at two (2) onshore locations; maintaining intraday allocation to budget to achieve various service level objectives for Sales & Customer Services queues Forecasted 14 million yearly contacts (hitting within +/- 5% of projection), on/offshore, within budgeted target in a 7 by 24 setting to ensure contractual compliance with penalty avoidance Allocated forecasted volume on/offshore to budget; FY16 Q1 savings of $250,000 Reduced non-productive time by 33% thru schedule optimization (+/-600 workforce onshore) Facilitated 14 weekly forecast meetings between clients to keep abreast on impacts to $1 Billion projected forecast Assumed leadership point of contact in absence of executive management Developed & coached team members through departmental cross-training to ensure business continuity Lead creation & revision of (non-existent/outdated) departmental SOPs for Workforce, Kronos & QA to provide consistent guidelines & training materials resulting in a 16% departmental manpower reduction and $100,000 annual savings Modified Hours of Operations that reduced onshore hours by 46%; saving $17 Million annually while boosting employee morale Managed a team of four (4) enterprise schedulers along with six (6) indirect support & real-time staff both on & offshore; 7 by 24 Managed workforce department for Alorica's #1 client (DirecTV) Planned capacity for each respective nine (9) site's operation & training teams to meet client expectations; +/-2,000 workforce Analyzed, monitored and reported on all staffing assumptions (client's call volume, headcount requirements, shrinkage, attrition and handle time goals) and provided recommendations to ensure optimal financial impact to organization Developed detailed staffing plans for each line of business that ensured consistent achievement for each 30-minute interval compliance requirements and adjusted manpower as needed Simulated impact of proposals for client expansion (including opening new sites) and recommended action for staffing Improved workload balance between nine (9) sites thru allocation adjustment of the seven (7) lines of business Directed & maintained weekly best practice client calls for each of the seven (7) lines of business to ensure team had adequate training & resources to succeed within their roles Hosted daily workforce and operations conference call to validate resources, performance & deadlines for deliverables such as meeting contractual KPIs for the seven (7) lines of business eBay Enterprise   (e-Commerce) -   Workforce Specialist (WFM)          (Florida)          11/11 - 12/14 Received ""SPOT AWARD"" from Director of Workforce Planning & Business Intelligence (included bonus) for leadership within my group ""during the most transitional period within the organization.."" - resulting from a 40% departmental manpower reduction Ensured optimum Intraday staffing & performance at 4 onshore locations with +/- 5,000 workforce to drive cost savings in a 7 by 24 setting (no offshore support) Administered real time monitoring as it relates to queues, occupancy, service level, handle time and schedule adherence Interfaced with center management and central operations regarding factors that may impact staffing and service levels while assisting in coordinating business activities to achieve 90% adherence workforce target Prepared, Hosted & Reported WebX daily tele-conference meeting enterprise-wide to review previous day's performance, current & future day's plans, staffing, trends, expected volume & marketing campaigns to ensure readiness for 100+ clients (12 Verticals) Constructed daily impact summaries for service level and performance as it related to real-time account management Reforecasted and managed intraday call volume trends to ensure a more effective and efficient workload along with adjusting intraday workforce requirements based on changing/dynamic forecasts of 20 Million contacts annually Trained new & current Team Members on SOPs using authored materials along with updating current materials Volunteer work (BET) building evacuation/emergency response team and community-wide outreach activities l.         01/2000   to   11/2011     Consultant    Company Name          Supervised operations, project readiness, preparation and implementation for telecommunications and customer service systems for call centers ranging from 15-100+ employees, including monitoring & review of performance metrics & workforce adherence to achieve client expectations Integrated senior management & staff duties of a national customer service & claims management center into existing operations at corporate headquarters saving over $1.14 million a year with a 30% performance improvement Recruited, managed and trained employees & developed and implemented policies & procedures for marketing and customer service strategies to client specification & satisfaction Launched three (3) T-Mobile authorized dealer wireless stores with net revenues of $600,000 annually Managed client accounts and identified business development opportunities (b2b), while maximizing market share with increasing profits and maintaining client retention to promote business continuity and drive cost savings Charrette and event facilitation & planning, including contract negotiations and on & off-site coordination for $1 million+ budgets & campaigns utilizing interactive intelligence while coming under budget Promoted & publicized clientele for arrangement of international venues including speaking engagements, lectures & tours using social media & marketing campaigns to optimize budget.         10/1996   to   01/2000     Intraday Operations Analyst    Company Name          Supervised Intraday Workforce Management Operations staff of 10 at two (2) onshore Centers including scheduling, staffing, recruiting, hiring, training and performance reviews and Q&A to provide optimized support of Center KPIs Chaired weekly team meetings for quality work product for Clientele (Microsoft, HP, Deutsch-Bank, Gateway, Comcast, Symantec.)  including providing premium customer service & technical support Reported daily metrics of Help Desk performance measurements & KPIs of all clientele at multi-sites ranging from 400-1400+ employees including volumes, averages and deviations to promote contractual agreements Leveraged workforce on an Intraday basis and adjusted manpower real-time according to contractual stipulations & current performance, volumes and trends Co-Created & Co-Chaired both Stream's Values Committee and Stream University established for workforce development & lower attrition; still in effect today.          Education          Bachelor of Science  :   Social Science    Portland State University   Ôºç   City  ,   State      Social Science        Skills    account management, b2b, balance, budgets, budget, business development, Business Intelligence, contract negotiations, Clientele, client, clients, Customer Services, customer service, e-Commerce, executive management, senior management, financial, Gateway, Help Desk, HP, hiring, Kronos, leadership, Director, marketing, market, materials, meetings, Enterprise, optimization, performance reviews, policies, proposals, speaking, quality, QA, Quality Assurance, real-time, real time, recruiting, Reporting, Sales, scheduling, specification, staffing, Symantec, technical support, telecommunications, training materials   "
BPO,"         TEAM LEAD SENIOR ANALYST         Professional Summary     MBA in Business Management, Finance & M.S in Information technology Professional Summary: Overall 7+ years of experience in implementing and supporting Information technology operations and multiple business projects for Google Maps, Wipro for client Hewlett Packard. Over 4 years of experience in project management / operations management in leading multiple small scale and large projects by staffing and resource planning, managing metrics, people management, project life cycle. Managing day to day operations and KPI for the project and delivering in specific time frame. Determine and analyze process requirements and develop functional needs for the processes. Worked with cross functional teams for 5 years includes training, technical, quality, metadata, tech-stop and other cross functional teams like business analysts, quality analysts, Worked with other functional leads and senior / quality analysts by proposing various solutions.       Skills          Diploma in Computer Applications NICET Institute  Core Java  Completed Web Designing & MS office package course from APTECH Computers- India  JIRA tool.  SQL.  Microsoft Office, PowerPoint, Excel, Visio & Project.  Seeking for PMP Certification will get certified at the earliest.              Work History      Team Lead Senior Analyst  ,     01/2012
                            to   08/2012     Company Name   ‚Äì   City        Ensured that all the projects and processes are adhered to pre-defined standards.  Acted as a liaison between the senior business managers and various global stake holders.  Recruited 100 + Analysts for the process by suggesting best practices and effective methods.  Captured and documented business requirements and transformed them into functionalities Strategic management, Project Initiation, Planning, Delivering project deliverables in time frame.  Collaborate on system specifications and workflow documents for new projects and/or features and maintains/updates existing specifications and project documents.  Capacity planning staffing and resource allocation as per the requirements.  Possess good written and verbal communication skills for influencing team members stakeholders.  Demonstrated various strategic management leadership skills for executing multiple projects.  Operations / Project Lead for Multiple Projects Cognizant & Global Logic 2012 January 2016 April for Client Google Maps Roles and Responsibilities Daily monitoring of metrics, investigating inefficiencies and improve team processes to meet KPI.  Monitor work flows and conduct quality reviews to ensure high standards in line with project needs.  Liaise with management regarding work flows, industry updates, changes and policy reforms.  Analyzing requirements, client needs and policies by transforming them into business functionalities.  Bridging the gaps in various cross functional teams by documenting various policy and process enhancements with effective communication.  Tracking of various metrics on daily basis for generating weekly metrics reports.  Ability to make sound and wise decisions in projects for solving complex operational problems.  Performing root cause analysis for identifying various problems and providing optimum feasible solutions.  Educating and coaching team members on various policies standards by enhancing competencies.  Monitoring performance of analysts by adding and measuring various performance metrics.  Interpret customer feedback, monitor satisfaction, and help drive programs to improve team performance Analyze metrics and recommend operational flow improvements based upon analysis.  Experience in presenting various complex information and data in a precise and understandable way.  Driving exceptional customer service to the end clients.  Experience in breaking down problems and issues into segments and resolving them by strategy in given timelines.  Demonstrated transparent accountability in various projects throughout the leadership career.  Documenting and defining the scope, time and costs of the project.  Mentoring / Training the newbies and other cross functional teams on various IT products and functional needs and business needs.  Trained over 200+ associates by sharing knowledge on various processes of multiple projects.  Expert in all the project management tools like MS Share point, Visio and very proficient with excel, word, PowerPoint and SQL.  Service and Escalations Ticket management.  Prioritizing issues related to production and resolving them by amicable solutions Proactively tracking bottle necks in the process and resolving them by providing feasible solutions.  Writing SQL queries for updating and checking dashboard metrics to ensure operational efficiency for enhancing KPI.  Ability to work independently with minimal supervision.  Worked with various and different cross functional teams like business and quality analyst's others.         Associate Analyst  ,     01/2011
                            to   08/2012      Designed and developed various Business works projects as part of integration.  Understand existing frameworks and applications.  Determining requirements and translating them to business requirements.  Providing solutions for complex challenges to various cross functional teams.  Highlighting issues pertaining to process and documenting best practices for process enhancement.  Proficient using excel and SQL basic queries for data extraction, analyzation and reporting.         Associate Analyst  ,     02/2009
                            to   11/2009     Company Name          Helping customers by giving feasible solutions related to windows operating systems.  Solving all complex problems pertaining to computer hardware and software.  Troubleshooting all the internet and network cable issues and other computer peripherals.  Suggesting alternate products and pitching for sales.  Achieved CSAT KPI by providing optimum solutions and customer satisfaction.  Resolving customer queries pertaining to H.P products and achieving customer satisfaction.         Data Entry Specialist / Analyst  ,     06/2008
                            to   01/2009      through Kelly services for client Google.  Analyzing data and using various queries to transform the requirements.  Determining process and business requirements.  Transforming process requirements into business logics and functionalities.  Providing good communication to end clients and business leaders.  Documentation of various process to increase operational accuracy and efficiency.  Writing basic SQL queries for data reporting and for other business/ technical functional needs.         Education      Bachelor of Commerce  :   accounting and business management  ,
                              Osmania University   -         accounting and business management GPA: 3.0       Master of Business Administration  :        GPA: 3.4       Master of Science  :   Information Technology  ,
                              Wilmington University Delaware   -         Information Technology GPA: 3.31       Skills    analyst, basic, Business works, cable, Capacity planning, coaching, computer peripherals, computer hardware, Computer Applications, Client, clients, customer satisfaction, customer service, Documentation, Driving, features, frame, functional, Java, leadership, leadership skills, Logic, Mentoring, Excel, Microsoft Office, MS office, windows operating systems, PowerPoint, Share point, word, network, policies, presenting, processes, Project Lead, project management, quality, reporting, sales, sound, SQL, staffing, strategy, Strategic management, supervision, translating, Troubleshooting, verbal communication skills, Visio, Web Designing, wise, workflow, written   "
BPO,"         SENIOR MANAGER           Skill Highlights          Windows / Mac OS, MS office suite, HRMS oracle applications  Training Attended  Year  Title  Location  Organised by  2011  Basic Leadership Skills  Jamshedpur                Professional Experience      Company Name       09/2008         Tata Consultancy Services is India's largest IT and IT outsourcing organization with a global workforce of over 305,000 employees spread across more than 45 countries.  In North America, TCS is headquartered at New Jersey and employs over 30,000 employees.  A seasoned HR professional with over 7 years of HR experience, currently working as the Head of Talent Acquisition and Resource Management Group for BPS North America at Tata Consultancy Services in Cincinnati, Ohio Past experience includes working as the HR Generalist for TCS BPS across various locations like Midland, MI, Cincinnati, OH in the US and Mumbai and Chennai in India.  Expertise in full-cycle recruiting, screening resumes, behavioral based interviewing, and managing the hiring process.  Hands-on experience in recruitment in the IT and IT Services.  Most productive in a fast-paced, high energy, team environment.  Major strengths include building relationships, multi-tasking, time management, adapting to new procedures as business climates change and communication skills.  Work experience of over 3 years in the US Geography as the Head Talent Acquisition and Resource Management Group - BPS North America.  Prior to this I have worked at Satyam BPO at Hyderabad from Mar 2007 to Sep 2008 as the HR Employee Relations Specialist in the HR team for a US based process.  My areas of specialization are Employee relations, Recruitment, Performance Management, Organization Development and Change Management.          Company Name    Senior Manager   03/2007   to   09/2008       Period			Since Sep 2008 Position	Head Talent Acquisition and Resource Management Group - BPS North America Work Location		Midland, Michigan, Cincinnati, Ohio; Mumbai and Chennai, India Key Accomplishments: Proficient in Leadership hiring, focussed headhunting through linkedin.  Successfully completed hiring for a 50 FTE project for a niche skill (Mortgage) in Cincinnati, OH in less than 60 days Successfully completed hiring for a 25 FTE project for a niche skill (Pharma) in Cincinnati, OH in 30 days.  Focussed Analytics hiring for TCS BPS in North America, a first of its kind where associates were hiring to work from client location for A&I domain, 10 critical positions staffed within 45 days.  Enabled deployment and rotation of associates within the US to ensure 98% utilization of resources in BPS North America Responsibilities: Head Talent Acquisition and Resource Management Group - BPS North America Recruitment for Mortgage and Pharma clients in Cincinnati, Ohio and Midland, MI area through various internal and external hiring channels Maintaining hiring budget by ensuring recruitment through vendors is reduced and encouraging internal referrals, web-sourcing and internal movement of associates.  Leadership hiring for TCS BPS Sales and Solutions function, relationship roles Focussed hiring for Analytics and Insights for multiple clients for TCS in North America, closed 10 critical positions within 45 days.  Reduced hiring cost for Niche positions by 30% and Non-Niche positions by 45% in FY 14.  Human Resource Relationship Manager for all BPS associates in the North America Geography.  Ensure adherence to IQMS documentation standard to ensure compliance and represent HR during internal and external audits.  Maintaining Attrition within permissible limits (Early Warning Indicator, Hi-Potential program, stay interviews) Building  Employee Connect through innovative employee engagement and CSR initiatives Handling other employee-related issues including full & final settlements/severance, query resolution, grievance handling Streamlining policies on integrity / disciplinary actions & performance improvement plan Managing employee performance appraisal process end to end and facilitating any disagreements Monitoring bell curve and at the end linking Increment for high performers /exit plan for non-performers.  Provide developmental strategies to the business and performance assessment of employees Adhering to FMLA and FLSA guidelines.  Pilot and Deploy HR Projects across BFSI vertical Drive the Quarterly promotion process Ensure Promotion assessments are completed in time and results circulated to respective stakeholders Drive associate Development plan based on promotion results Drive participation in the Bi-Annual HR Survey [PULSE] in the BFSI vertical.  To ensure participation in various Employer branding survey Design and deploy associate retention plans Identify, deploy and support Green Belt and process improvement projects within HR Employee Relations team Provide inputs in policy and strategic initiatives to the HR Leadership team.          Company Name       03/2007   to   09/2008                03/2007   to   09/2008       Work Location		Hyderabad, India Responsibilities End to end Employee Relations activities Induction of new hire associates to orient them about Satyam BPO Policies and processes Closure of Background check for new hire associates by closing out discrepancies in previous employment check / education check Conducting Employee engagement activities like skip level meetings, one-on-one meetings, town halls, awareness sessions etc to understand employee's expectations and address queries Initiate Disciplinary action as per process for violation of rules or non-adherence to the Code of Conduct Address associate grievances by initiating enquiry, conducting group meetings and submitting findings report along with recommendations Support in carrying out Employee satisfaction surveys and Organization branding surveys Complete Performance Management process by adhering to the timelines, educating associates and managers about how to complete the appraisals.  Interface with the client on a regular basis for audit requirements with regards to associate background check and drug tests.  Roll out of associate incentive plans across business unit for associate retention.          Education      Post Graduate Degree              MS - HRM  :  Human Resources   2007     ICFAI University [Dehradun] , From ICFAI School of HRD  ,   City  ,     India    Human Resources        Bachelor of Science  :  Information Technology Science and Commerce    BSc I.T University of Mumbai Birla college of Arts      India    Information Technology Science and Commerce        Personal Information    I have a valid H1B visa to be employed in the US.      Interests    2012 Investigation Procedures and reporting Edison, NJ TCS and Freeh Group International Additional Details Current Location	Cincinnati, OH Passport Details	Passport # J 9138762 Issued at Thane, India on 04/10/2011 Valid up to 03/10/2021 Visa Details		Visa Type - H1B - Transferable       Skills    Basic, branding, budget, Bi, Change Management, closing, communication skills, client, clients, documentation, Employee Relations, fast, hiring, Human Resource, HR, Leadership, Leadership Skills, Mac OS, Managing, meetings, MS office suite, Windows, 98, multi-tasking, oracle applications, Organization Development, performance appraisal, Performance Management, Policies, process improvement, processes, Promotion, Recruitment, recruiting, Sales, settlements, strategic, survey
Design, time management      Additional Information      I have a valid H1B visa to be employed in the US.  XLRI 2012 Investigation Procedures and reporting Edison, NJ TCS and Freeh Group International Additional Details Current Location	Cincinnati, OH Passport Details	Passport # J 9138762 Issued at Thane, India on 04/10/2011 Valid up to 03/10/2021 Visa Details		Visa Type - H1B - Transferable      "
BPO,"         REALTOR       Professional Summary     Motivated real estate professional with 16 years of experience. Versed in all aspects of real estate, time management, negotiation, conflict resolution, property management, asset and portfolio management and administrative functions.       Core Qualifications         UT Real Estate License            Accredited Buyer Representative           REO and Foreclosures     Traditional Real Estate  Short Sales    Asset Management  Title and Escrow  Leadership  Conflict Management   Negotiation            Experience     10/1999   to   Current     Realtor    Company Name   Ôºç   City  ,   State      Manage the entire process of selling real estate.  Minimized losses on foreclosures through analysis, management, marketing and liquidation of real estate owned properties by clients and investors.  Evaluated economics of the property (including BPO and appraisal analysis) for month-end figures and the best marketing disposition plans.  Prepare listings, sales contracts, counter-offers for negotiation with the banks Negotiated seller's deficiencies to be waived with financial institutions and other's who had a vested monetary interest in the property.  Provided marketing direction to brokers and monitored the performance of outside agents.  Evaluate preforeclosure BPOs and appraisals to assist in bidding and buydown analysis.  Communicate with clients to understand their property needs and preferences.  Negotiate contracts on behalf of clients.  Ensure that the legal formalities are completed prior to closing dates         04/2014   to   12/2015     In-House Realtor    Company Name   Ôºç   City  ,   State      Buyer's Agent for Restore Utah  Successfully negotiated and closed 55 MLS transactions during my one year contract.  Identified long term value in properties.  Prepared documents such as representation contracts, purchase contracts and estimated settlement statements.  Evaluated properties, established values, and developed marketing strategies that maximized sales proceeds & reduce marketing time.  Monitored multiple databases to keep track of all company inventory.         07/2007   to   06/2011     Sr. REO Asset Manager    Company Name   Ôºç   City  ,   State      Effectively managed the marketing of REO assets according to a specific time lines while focusing on lowering loss severity.  Monitored the eviction process & negotiated cash-for-keys with occupants.  Evaluated properties, established values, and developed marketing strategies that maximized sales proceeds & reduce marketing time.  Supervised brokers to ensure that properties were being marketed according to client standards.  Managed third party vendors and obtained bids, overseeing repairs and maintaining properties.  Negotiated contracts based on the best interests of clients.  Met all monthly and quarterly sales goals.         02/2005   to   08/2006     Tax Research Analyst    Company Name   Ôºç   City  ,   State      Produced tax reports for builders and title companies.  Extensive file management and maintenance.  Performed tax research including the research of all 1915 and 1972 Act Bonds including Mello-Roos tax assessments for the state of California Delivered tax reports on time per clients and customer time constraints.         05/2003   to   11/2003     Licensed Title and Escrow Officer    Company Name   Ôºç   City  ,   State      Actively communicated and assisted realtors, mortgage bankers, and loan officers with real estate transactions of all types.  Maintained connections with sellers and buyers, financial institutions, homeowner's associations and other institutions that had vested interest in the properties.  Prorated fees such as real property taxes, per the contract, and prepared the settlement statements and loan documents.  Reviewed documents ensuring all conditions and legal requirements were fulfilled.  Coordinated in-house and outside closings.         08/1999   to   05/2003     Realtor / BPO Specialist / Accredited Buyer's Specialist    Company Name   Ôºç   City  ,   State      Negotiated, facilitated and managed real estate transactions.  Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.  Developed and maintained a list of properties suited to different needs and budgets.  Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.  Negotiated contracts on behalf of clients.  Guided clients from beginning to end of the home buying process in choosing the right property.  Extensive file management and document imaging.  Performed all property evaluations for banks, relocation and asset management companies.          Education     2003     Escrow License  :   Title and Escrow    DW Moore   Ôºç   City  ,   State             1999     Real Estate License  :   Real Estate    Stringham Real Estate School   Ôºç   City  ,   State              Professional Affiliations     National Association of Realtors  Utah Association of Realtors       Skills     Asset Management, Administrative, Client Relations, Computer Proficient, Conflict Management, Contract Negotiation, Digital Photography, File Management, Marketing, Microsoft Office, Organizational Skills, Problem Solving, Property Management, Real Estate and Tax Research, Sales Software: Sales Force, Social Media    "
BPO,"         MANAGER- ADMINISTRATION & FACILITIES           Executive Summary     A motivated administrative professional seeking a position in a challenging environment. Over 8 years experience successfully providing administrative and secretarial support to the operational department. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done.""       Core Qualifications          Compensation/benefits administration  Change management  Inventory control  Staff development  Operations management  Policy/program development  Skilled negotiator  Supervision and training  Computer-savvy  Travel administration      Schedule management  Self-starter  Deadline-oriented  Spreadsheet development            Professional Experience      Manager- Administration & Facilities    January 2007   to   January 2011     Company Name   Ôºç   City        Responsible for managing all the travels & transport related official activities while maintaining the healthy work environment & discipline and handling various company vehicles.  Coordinate for air travel & hotel bookings arrangements and conference hall bookings also travel arrangement of visa for official purpose as per requirement while accountable for boarding & lodging of Management Heads and guests Liaise with vendors for purchase orders, Vendor Reconciliation, invoices & agreements, ensuring timely payments.  SAP knowledge in efficient inventory management and vendor management.  Liaise with various authorities and departments for smooth commercial operations for shipment of good/material between outlets.  Maintain & update the premise lease agreement in liaison with various Government agencies like - Electricity Office, Municipal office, Telecom office etc.  Handle & oversee the Allocation of Workplace, Telecommunication, IT infrastructure & other regular necessities to the employees at the facility Responsible for maintaining hygienic surroundings by efficiently managing various branch operations activities.  Coordinate Housekeeping and Security management services and activities with other departments and assuring that the staff follows established safety regulations in the use of equipment & supplies at all times.  Maintain & control uniform needs for departmental staff.  Requisite all supplies and equipment and maintains adequate inventory levels to provide a clean, safe and comfortable environment Up keep and maintenance of  equipments and machines, scheduling of cleaning shift wise, maintaining the visual appearance and aesthetic d√©cor of the premises, problem resolution, job safety practices etc Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.  Complete Event management for all the meetings and conferences and internal event of the Organization, Accountable for all the utilities & maintenance of office furniture including procurement of office furniture & equipments, various outsourced services like Security Services, Printers, Stationery Suppliers, Electrician, Water Suppliers and Travel Agents etc.          Assistant Manager    January 2006   to   January 2007     Company Name   Ôºç   City        Independently handled the overall functional management for Food and Beverage outlet & implemented strict measures in customer care procedures to optimize guest satisfaction & retention.  Ensured specific control on maintenance of best practices in service and hygiene while liaising with chef for the Menu planning, Menu selection- seasonal and on festivals based on customer reviews.  Responsible for service satisfaction to variety of guests from diverse backgrounds and successful maintenance of international standards and utmost commitment to my work.  Handled guest relationship, planning and executing the operations to ensure quality service, managing guest requests, complaints and feedbacks and displaying cordial attitude towards them for referral & repeat business to enhance profitability; achieved a high guest satisfaction indices score.  Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Successfully established effective systems for record retention by creating database for daily correspondence tracking.          Training & Administration Manager    January 2004   to   January 2006     Company Name   Ôºç   City        Analyzed each department's training needs and developed new training programs based on the analysis.Designed training modules that implemented strategic business practices and organizational behavior training concepts Designed and developed training and development programs based on both the organization's and the individual's needs.  Considered the costs of planned programs and kept within budgets.  Worked in a team to produce programs that were satisfactory to all relevant parties in the organization, such as line managers, accountants and senior managers at board level.  Devised individual learning plans.  Produced training materials for in-house courses.  Assisted in managing the delivery of training and development programs.  Ensured that statutory training requirements were met.  Evaluated training and development programs.  Helped line managers and trainers to solve specific training problems, both on a one-to-one basis and in groups.  Develop the use of alternative learning methods in practice such as coaching, e learning, clinical supervisor, shadowing to support the workforce development benchmark Independently handled the overall functional management for Food and Beverage outlet & implemented strict measures in customer care procedures to optimize guest satisfaction & retention.  Ensured specific control on maintenance of best practices in service and hygiene while liaising with chef for the Menu planning, Menu selection- seasonal and on festivals based on customer reviews Responsible for service satisfaction to variety of guests from diverse backgrounds and successful maintenance of international standards and utmost commitment to my work.  Handled guest relationship, planning and executing the operations to ensure quality service, managing guest requests, complaints and feedbacks and displaying cordial attitude towards them for referral & repeat business to enhance profitability; achieved a high guest satisfaction indices score.  Handling the housekeeping, general maintenance & formulating administrative policies.  Arranging requirements such as transport facility, guest house, etc.  handling out-sourced staff, suppliers, budget, equipment / materials and inventory control.  Designing the Annual Budget which contains the entire expenses in General Admin, Infrastructure, repairs and maintenance for the financial year.  Monitored training costs to maintain the training budget.  Created testing and evaluation procedures.Effectively trained instructors and supervisors on techniques for managing employees.Maintained corporate responsibility by staying up-to-date with laws that affect human resource training programs.  Designed electronic file systems and maintained electronic and paper files.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.          Education      BBM   :   Business Managment  ,   2000    MYSORE UNIVERSITY INDIA   Ôºç   City  ,   State  ,   India     E commerce           Skills     Proven written and oral communication skills   ‚Ä¢ Proficient in managing business correspondence   ‚Ä¢ Ability to organize personal work priorities   ‚Ä¢ Knowledge of filing and updating records   ‚Ä¢ Ability to make travel and accommodation arrangements   ‚Ä¢ Light bookkeeping knowledge   ‚Ä¢ General office procedural knowhow   ‚Ä¢ Ability to work independently and as part of a team   ‚Ä¢ Ability to type at least 35 WPM   ‚Ä¢ Excellent organizational skills   ‚Ä¢ Expert in handling office equipment   ‚Ä¢ Internet savvy with expertise in Microsoft Office    ‚Ä¢ Excellent customer service orientation   ‚Ä¢ Ability to research and analyze data effectively   ‚Ä¢ Exceptional attention to detail and interpersonal skills   ‚Ä¢ Strong ability to use standard business software and applications   ‚Ä¢ Demonstrated ability to remain self motivated at all times   ‚Ä¢ Able to manage stress   ‚Ä¢ Flexible in working hours    "
BPO,"         SR. NETWORK ENGINEER       Summary      Bilingual Network Engineer offering in-depth understanding of IT infrastructure areas, particularly IT Network Design, Implementation & Optimization of Wired & Wireless Network. Detail-oriented self-starter with demonstrated success in initiating, tracking, reporting and closing projects.         Certifications    CCT Data Center, CCNP, CCNA, MCSE, Security +, Network +, A+      Skills       Routers: Cisco 17XX, 18XX, 26XX, 28XX, 37XX, 38XX, 39XX &72XX¬†series & ASR 1K & 9K Series¬†    Switches: Cisco 3550, 3750, 45XX, 65XX series, Nexus ¬†5K, 2K, 7K, 9K    Load Balancer: Cisco CSS, F5¬†Networks¬†    WAN Optimization: Cisco WAAS, PPP Multilink¬†Routing: OSPF, EIGRP, BGP, RIP-2, PBR, Route Filtering, Redistribution,¬†Summarization, Static Routing.¬†    Switching: VLAN, VTP, STP, PVST+, RPVST+, Inter VLAN routing &Multi-¬†Layer Switching, Multicast operations, Layer 3 Switches, Ether channels, Transparent Bridging¬†    LAN: Ethernet, Fast Ethernet, Gigabit Ethernet, FDDI, CDDI, Token¬†Ring, ATM LAN Emulation¬†    WAN: Leased lines 64k - 155Mb (PPP / HDLC), channelized links¬†(E1/T1/E3/T3), Fiber Optic Circuits, Frame Relay, ISDN, and Load Balancing.¬†    Various Features & Services: IOS and Features, HSRP, GLBP, IRDP, NAT, SNMP, SYSLOG,¬†NTP, DHCP, CDP, DNS, TFTP and FTP Management.¬†    IP Telephony: IP Telephony utilizing Cisco routers, FXO/FXS/E&M/T1/ISDN/¬†PRI, Call manager (publisher & subscriber)¬†AAA Architecture: TACACS+, RADIUS, Cisco ACS.¬†    Security / Firewalls: Cisco ASA Firewalls 55XX, IPSEC & SSL VPNs, IPS/IDS, DMZ¬†Setup, CBAC, Cisco NAC, ACL, IOS Firewall features, IOS Setup & Security Features¬†      Juniper: EX 2200, EX 4200, EX 4500, MX-480, M Series, SRX210,¬†SRX240    VPN: Remote VPN & Site to Site VPN, DMVPN    Wireless Site assessment using AirMagnet & Ekahua Adaptors.‚Äã    Installation, configuration and maintenance of Palo Alto Firewalls.¬†  ‚Äã       Work Experience      Sr. Network Engineer     Sep 2014   to   Jul 2017      Company Name   Ôºç   City  ,   State     Implementation of VLANs with InterVLAN communication¬†  Implementation of HSRP,
VRRP and GLBP redundant routing protocols  Configuration of MPLS, BGP
and EIGRP  Installation and
configuration of Layer 3 Switching infrastructure  Installation and
configuration of MPLS WAN routers  Cisco Call Manager and
Unity Connection versions 7.1 and 8.6 administration.  Cisco Call Manager and
Unity Connection operating system upgrades and installation¬†
  TACACS+ configuration and
administration of all network devices using for authentication, authorization
and accounting  Manage incidents, Change
Management and projects with System Center Service Manager  Monitor Active Directory
servers and all Cisco network devices with System Center Operations
Manager   Implementation and
management of Cisco Prime Network Control System for wireless network   Implementation and
management of Cisco Mobility Service Engine for wireless network         Sr. Network Engineer     Nov 2011   to   Aug 2014      Company Name   Ôºç   City  ,   State     Responsible for maintaining network with over
5000 users.¬†
  Experienced with troubleshooting of network
issues in layers 1, 2, and 3.¬†
  Experienced with Vlan assignment, on both Cisco
and Brocade devices. 802.1x and Mab configurations.¬†
  Experienced with troubleshooting issues with
both Cisco and Brocade switches/routers.¬†
  Experienced with trouble shooting Spanning Tree
issues that may occur during and after hours.¬†
  Responsible for setup and install of switches
and routers. Includes Configuration and Hardening for both Cisco and Brocade.¬†
  Responsible for activating user, printer, VTC
ports and troubleshooting link inactivity on a daily basis, as well as issues
with 802.1x, MAB issues, port-channeling, link-aggregation, VTP issues, RSA Key
issues.¬†            Used Knowledge base to find solutions for issues
that arose with customers networks using Pro-series network program running on
Windows Server 2000 and Windows Server 2003 R2.¬†
  Communicated with team members to successfully
keep customer downtime to a minimum.¬†
  Experienced with troubleshooting of network
issues in layers 1, 2, and 3.¬†
  Experienced with Vlan assignment, on both Cisco
and Brocade devices. 802.1x and Mab configurations.¬†   Responsible for setup and install of switches
and routers. Includes Configuration and Hardening for Cisco.          Network Engineer     Feb 2003   to   Aug 2009      Company Name   Ôºç   City  ,   State     Connected switches using trunk links and Ether Channel   Responsible for maintenance and utilization of VLANs, Spanning-tree, HSRP, VTP of the switched multilayer
backbone with catalyst switches    Implemented redundant Load balancing technique with Internet applications for switches and routers.   Support Network Technicians as they require training & support for problem resolution including performing
diagnostics, & configuring network devices
  Used Network Monitoring tool to manage, monitor and troubleshoot the network
  Configured Cisco IOS Feature Set, NAT and Simple Network Management Protocol (SNMP) for Network
Security implementation
  Received inbound calls of technical nature, independently resolved customer complaints, concerns and
inquiries regarding their Internet connection
  Troubleshoot a wide range of technical support issues and connectivity problems such as authentication,
connection speed, e-mail configuration, and loss of synchronization
  Experience in new employee mentoring, training and coaching¬†         Education      MBA  ,   IT   2011     London School of Accountancy & Management   Ôºç   City  ,     United Kingdom          PGDMS  ,   Management   2010     London School of Accountancy & Management   Ôºç   City  ,     UK          Associate of Science  ,   Science   2001     Rizvi College of Arts, Science & Commerce   Ôºç   City  ,   State  ,   India          Personal Information     Authorized to work in the US for
any employer        Place of Birth: Hyderabad, India  Date of Birth: 1st of November, 1982  Present Resident in Birmingham, AL  Sex: Male  Status: Married  Hobbies: International Travel, Driving, Cooking, Movies, Music, Dinning Out.      "
BPO,"         QUALITY ASSURANCE LEAD       Career Overview     Coaching & Development Technical Support Ability to multi-task in a demanding environment Process improvement Administrator of Development Knowledgeable system, with extensive knowledge of the companies internal procedures. I am able to to be Energetic, outgoing and driven to reach company goals.       Core Strengths          Customer Service Professional that possess outstanding communication and organizational skills with emphasis on creating training materials and motivational modules.    Key strengths include implementing standardized policies and procedures; training development and delivery to drive performance improvement for customer service agents.   Has a strong work ethic with the ability to work as a team player or individual in various leadership roles.      Key Strengths  Quality Assurance Monitoring  Customer Experience Life-cycle  Escalations  Training Development & Delivery  Leadership & Management            Accomplishments      Customer Assistance ¬†   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.     Customer Service ¬†   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.    Database Maintenance ¬†   Assisted in the managing of the company database and verified, edited and modified members' information.   Annual Best Leadership Award of the year  Completed Love or Lose communication Leadership course  CLE Training  Award for Leadership Support of the year        Work Experience      Quality Assurance Lead   08/2014   to   07/2015     Company Name   City  ,   State       Monitor a select number of agents per hour, per day, per week deliver feedback within an acceptable time frame Analyze    Mobility Support Departments Created Mobility Support Team quality form, Observations form Implemented program that resulted in Mobility Support quality scores increase by 10% which results in a higher quality expectation percentage Participate and speak in the weekly huddles, which provides continued motivations to all agents Participate in staff meetings and coordination sessions with staff personnel to exchange ideas and information as it relates to call center    Actively facilitate calibrations and monitor the program requirements Assisted in creating recognition programs Created the new quality assurance newsletter on monthly basis which is employee based to motivate and recognize top performers, leadership, management, new hire graduation and team building events Attended CLE (Coaching Leadership Essentials) Training and Development and continue to utilize the new coaching processes Monitor selected agents in multiple departments and contracts bridging the gap of communication within the departments Trained Management on Excel spreadsheets and reporting shortcuts, metric reports, etc.  Cross trained on several different contracts within the call center Contributed in the start-up of new Sprint contract Created Informational Development tips to call center agents Created Coaching tracking spreadsheet to assist in analyzing the agent opportunities Assisted in creating Development Progress plans to assist with process improvement.  Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.  Cross-trained and provided back-up for other customer service representatives when needed.          Manager   11/2010   to   08/2014     Company Name   City  ,   State       Implemented program that resulted in a 15% point increase in agent quality scores Assisted in implementing Customer Experience program that achieved a sustained Net Promoter score of 90% + Project Managed the development and implementation of new dispatch system.   Developed training materials which resulted in improved customer service agent performance Implemented customer compliment initiative which led to an increase in employee moral Project plan creation and implementation Implemented and created operational procedures, practices and materials   Developed quality materials, audit protocol and training modules Conducted successful client tours and presentations, which increased financial bottom line Managed third party vendor relationships on issue escalation and process documentation Supervised in-bound call center consisting of Client Services Representatives as well as departmental leads.  Monitored overall performance, attendance, and training progress for all representatives assigned.  Conducted interviews for entry level openings and technical support positions.  Recipient of company's leadership support achievement award Development and maintained the call center knowledge base system.          Lead Customer Service Agent   03/2010   to   11/2010     Company Name   City  ,   State       Emergency Dispatch Agent Consistent top performer Handled customer escalations for peers as need Assisted in training and development Peer to Peer mentoring program  Promoted to Quality Assurance Department in 6 months of employment Created Culture committee to increase morale Created excel metrics reporting spreadsheets Monitored in-bound and outbound calls Coaching and development  of co-workers.          Technical Customer Service Agent   09/2009   to   03/2010     Company Name   City  ,   State       Troubleshoot setup top boxes Troubleshoot Mac and PC operating issues   Dispatched mobile technicians as required to customer locations Created tracking tickets for issues Maintained a maximum handle time of 12 minutes Data Entry Scheduled new cable and Fios installation.          Senior Service Agent - Assistant Supervisor   05/2005   to   02/2007     Company Name   City  ,   State       Quality assurance monitoring Processed customer prescription claims Verified insurance coverage   Researched escalated customer disputes Mentored new hire training classes Created new standardized procedures and policies for agent accountability.          Educational Background      High School Diploma  :   General   August 2000       Newman Smith High School   City  ,   State               Bachelors of Science and Psychology degree  :   Psychology   2016       University of Phoenix   City  ,   State        Course work is related to the management field with because it is constant face to face interaction with employees and co-workers. By obtaining my degree the related course work helps me to excel in interpersonal development of people that may have opportunities.         Skills     Telecommunication, multi-tasking call center, coaching, contracts, client, customer service, data entry, documentation, financial, insurance, team building, leadership, Mac, materials, meetings, mentoring, Outlook exchange, newsletter, organizational skills, personnel, policies, presentations, process improvement, Quality assurance, re-engineering, reporting, spreadsheets, team player, technical support, Training Development & Delivery, training materials, Troubleshooting,Strong public speaker,Careful and active listener, Professional and friendly, Able to think outside the box    "
BPO,"         IT SUPPORT OFFICER           Executive Profile    Seeking assignments in Hardware Network Servers Technical Support with an organization to deliver results by leveraging strong exposure in IT Operations. Cisco certified Network Associates with nearly 6 year & 3 months of experience in Site & Networking Operations, Installation, Configuration, Technical Support/Troubleshooting, Incident Management as well as Client Servicing. Server 2k3, 2k8 & Ubuntu server configuration, Network Configuration, implementation of DHCP Server, File server, DNS server and Network Monitoring tools. An effective communicator with excellent skills in building relationships Possess, strong analytical, problem solving and organizational abilities. Assembling and disassembling PC, motherboard, hard disk drives, and working with local and network printer, configure cable UTP,STP, coaxial Key Highlights Manage the data server and data security. Successfully performed configuration of NAS Server, AD Server, Child Domain, Cisco Router, Firewalls,  Network Printers, Provided expertise in installation and management of IT infrastructure for Cisco routers, switches, Servers and Thin client, Systems, Network Cables, Network Printers,Softwares etc. Delivered a successful up gradation of Enterprise Domain server from windows 2003 to 2008. Received appreciation from Client's Top Management for providing value addition to the project by automating certain tasks and saving time and resources.       Skill Highlights          Configuration and managing VMware workstation server and creating virtual systems.  Windows XP, Vista, Windows7 and Windows 8  Working in Microsoft office 2003 and 2007.  Working in Kingsoft Office, Libre Office  Working in thunderbird mail, outlook mail PME mail.  Local and external network monitoring.  Computer Hardware Assembling, Dissembling, configuration and maintenance of computers and Troubleshooting of PC and printer's problem.  Other Software  Knowledge of ERP, Time desk , CCTV,  PPC, Tally. ESS and CHS etc.                Professional Experience      IT Support Officer    March 2011   to   August 2015     Company Name                System Administrator    April 2010   to   January 2011     Company Name                Lab Technician Technical Support    April 2009   to   March 2010     Company Name          Comprehensive knowledge of CISCO networking technologies and Protocols.  Handling the network infrastructure LAN/WAN, migration & configuration of network Devices (Routers, Switches, Firewalls etc.).  Skilled in planning and implementing LAN/WAN solutions.  Configuring Routing protocols (RIP, EIGRP.  OSPF, Static and Default Route) Assisting in the design & implementation of the network and troubleshooting.  Troubleshooting Extending high-end technical support on various Servers and ensuring high customer satisfaction levels through prompt redressal of their problems.  Configuring and troubleshooting IP Phones, Network Printers and Virtual Interface (VMWare) related issues.  Assigning user nodes to various devices installed and networked, handle allocation and protection of user rights, as per company's policies.  Configuration and Maintaining LAN installing Active Directory, DNS, DHCP, FTP, TELNET,User profile, Remote Connectivity, Assigning IP Address, Managing Local and Domain User's Account, and sharing Permission, Terminal Services, Trusting, Software Deployment etc.  Configure windows server 2003 and 2008 with Active Directory ,Terminal Server  Group Policy and manage Data server with security.  SAP Basis Client GUI installation.  SAP Online Support System Backup and Recovery DR to HADR Data synchronization Monitoring.  User management Transaction Lock/Unlock User Authorization and Users Role Windows Servers Microsoft active directory services, Server 2003-2008, Configure Domain security policies, Local security policies Configure and manage File server and Share Folders.  Design: DNS and DHCP servers in 2003-2008 Server.  Configure and Manage Users profiles.  share folders and implementing group polices.  Configuration Microsoft Terminal services, RDP, and other remote access tools.          Education      B.A        EIILM University   Ôºç   City                Higher Secondary passed From M.P. Board Bhopal. High School passed From M.P. Board Bhopal. Professional Certifications MCP Microsoft Certified Professional fist paper clear of  administering Windows Server 2012 in June 2013. (ID No. 10171726) CCNA - Cisco Certified  Network Associates in Dec. 2009.  (ID No. 11716258) JCHNP- Jetking Certified Hardware Networking Professional from jetking infotrain limited ,A.B. Road Indore                 M.P   :     2010            Professional Affiliations    National Council For Vocational Training from Neocorp International Ltd  Pithampur in Nov - 2013. Major Attainments Accredited with Best Cricketer Award from Neocorp Internation LTD Inter Tournament in Indore (2014). Personal Vitae Father's name          :          Mr. Govind  Singh Lodhi Date of birth          :          1st Jan 1988.       Personal Information    Marital status          :          Married. Hobbies          :          Playing Cricket Permanent Address  :          Village:-  Jhinna , Post:- Abhana , Disit:- Damoh , (M.P.) Pin Code :- 470662 Declaration I here by declare that whatever information I have given above is correct according to the best of my knowledge.       Languages    English, Hindi.      Skills    Active Directory, Backup, CCNA, CISCO, Cisco Certified, Computer Hardware, Hardware, Client, customer satisfaction, Dec, DHCP, DNS, EIGRP, English, ERP, Firewalls, FTP, GUI, Hindi, IP, LAN, Managing, access, Microsoft Certified Professional, MCP, mail, Microsoft office, Office, outlook, Windows 8, Windows, Windows7, Windows XP, migration, ESS, Network Associates, Network Printers, network and troubleshooting, network, Networking, OSPF, policies, printer, Protocols, RIP, Routers, Routing, SAP, SAP Basis, Servers, Switches, technical support, Phones, TELNET, Terminal Server, Troubleshooting, Vista, WAN, Windows Server      Additional Information      Marital status          :          Married. Hobbies          :          Playing Cricket Permanent Address  :          Village:-  Jhinna , Post:- Abhana , Disit:- Damoh , (M.P.) Pin Code :- 470662 Declaration I here by declare that whatever information I have given above is correct according to the best of my knowledge.      "
BPO,"         TRANSACTION PROCESSING ANALYST           Summary    Dependable individual who brings management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Dedicated person demonstrating effective leadership in all aspects of the job.  Dedicated serviceman focused on applying 6 years of military Multimedia Illustration experience to gain employment in the civilian sector. Exceptionally hard worker well-versed in Adobe CS5, Graphic Design, Excel, Word and Power Point. An individual who is passionate, creative and multi-talented, a hands on professional that has a great attitude and fun to work with.      Accomplishments    Joined the Army Reserve at 17 for a total enlisted term of 8 years. Became assistant manager at Buffalo's SW Cafe after one year of working there.¬† Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.¬†Consistently generated additional revenue through skilled sales techniques. Became Theater manager after 13 months as a security guard.¬† Successfully decreased staff turnover by  10 % in  5  months, by increasing moral.¬† Managed the training for over 200 employees.¬†Initiated new merchandise store inside theater which resulted in increased sales.¬†Served as key contributing member to Leadership team. joined Accenture in 2014 and was given responsibility for advanced analytics reports after 6 months. promoted to financial analyst after 12 months.¬† Led the development of more than  4  new financial reporting methods to measure productivity and efficiency.Increased cost-effectiveness through compliance enforcement and implementation of a new quality control system.           Experience      Company Name     December 2014   to   Current     Transaction processing Analyst   City  ,   State      Provided EVMS support to Control Account
Managers (CAMs) on F100/OME and Power systems financial reports.  Assisted CAMs with planning and development of
Work Breakdown Structure (WBS).  Completed plan Change Requests to
add, de-scope, reprofile future work/budget.  Met with CAMs to review data related to their
projects, particularly Schedule, Performance, Actual data and resulting
variances.  Created Work Release Authorizations (WRAs) for
baseline changes and new activities.

  Created Interdivisional Work Authorizations
(IDWAs) in SAP.   Charge number maintenance.    Supporting monthly EV Metrics to central
engineering, including review of variance explanations, forecasts, and
performance/data updates.    Supported the quarterly manpower planning
process by updating forecast project hours with CAM input and/or proposal hours
in Basis of Estimate (BOE).    Reduced closing time for monthly and quarterly close by implementing new consolidation procedures.    Restructured and analyzed¬† SAP, Business Warehouse, and Winsight ¬†to improve budget reporting.           Company Name     July 2010   to   February 2014     Theatre Manager   City  ,   State      Trained, coached and mentored staff.  Implemented innovative programs to increase employee loyalty and reduce turnover.  Strengthened company's business by leading implementation of fairness and equality for all employees Worked directly with our support office and other managers to achieve objectives.  Created new revenue streams through our in house studio store.  Developed and rolled out new policies.  Exceeded company objectives for the studio store by increasing revenue.          Company Name   March 2008   to   September 2010     Assistant Manager           Trained around 20 of the staff.  Developed and rolled out new policies.  Trained, coached and mentored staff to ensure smooth adoption of new programs or policies.          Company Name   July 2007   to   July 2013     Multimedia Illustrator           Trained in the use of tear gas and explosives.  Served as custodian of classified documents.  Prepared documents for destruction.  Operated and maintained communications equipment.  Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.  Documented and processed classified materials.  Tracked personnel and supplies within the company.  Maintained 100% accountability of all assigned equipment worth more than $20,000.  Planned and briefed personnel on missions.  Constructed and camouflaged infantry positions and equipment to prevent detection.  Translated complex concepts and data into compelling visuals for media outreach.  Designed new on-brand visual elements to effectively convey concepts and messaging.  Maintained consistent use of graphic imagery in materials and other marketing outreach.  Generated new ideas with limited direction and varied internal client needs.  Presented projects to internal clients.  Generated computer graphics and page-layout software, graphic elements and photography.  Edited existing PowerPoint slides to enhance the corporate message.  Generated detailed specs of final designs.  Carefully proofread labels and sales materials prior to printing.  Created aesthetically-pleasing advertisements that complemented the products.  Researched current and emerging art and graphic design technologies.          Education      Art Institute of San Antonio      Bachelor of Arts  :   Media Arts and Animation    City  ,   State      Media Arts and Animation        Sandra Day O'Connor High School      High School Diploma      City  ,   State              Skills    Adobe, advertisements, art, coaching, interpersonal communication, Excellent communication, Creative design, client satisfaction, customer service, Dependable, adaptable learner, Staff training, First Aid, Government security clearance, graphic design, computer graphics, Leadership ability, marketing, organized individual, messaging, Microsoft office, PowerPoint, Weapons training, page-layout, critical thinker, photography, policies, very fast learner, sales, scheduling, tear gas training, Troubleshooting, Honesty, loyalty, integrity, proficient in SAP, EVMS   "
BPO,"         DIVISION OPERATIONS & RISK OVERSIGHT MANAGER       RISK MANGEMENT LEADER     Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration.            Professional Experience      Division Operations & Risk Oversight Manager   03/2014   Ôºç   04/2016     Company Name     City  ,   State       Successfully planned and built a new business model for operations team; successfully streamlining internal processes and mitigating operational and financial risk Developed third party risk management oversight platform consisting of management, awareness and testing exercises Provided oversight of divisional monthly financial management requirements and oversight of budget administration (i.e.  vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) Provided oversight & administration of divisional operational change management tool (PBF/ORR) Provided oversight of vendor SOW Harmonization (Operational Risk Prevention) Provided oversight and governance of divisional procedure documents Regularly provided operational and or strategic planning support to 5 Directors, COS, and VP.          Operations & Risk Oversight Manager   05/2013   Ôºç   03/2014     Company Name     City  ,   State       Planned and built a new business team for the division Provided oversight of Foreclosure Prevention & Outreach (FP&O) Post-Mod Counseling monthly financial management (i.e.  vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) requirements and quality assurance responsibilities Departmental SPOC for risk oversight/awareness and remediation Developed divisional change management tool (PBF/ORR) Developed vendor SOW Harmonization platform Provided oversight and governance of divisional procedure documents Regularly provided strategic planning and operational insight/support to 2 Directors and VP.          Vendor & Compliance Manager   09/2011   Ôºç   05/2013     Company Name     City  ,   State       Regularly reported to departmental Director & partnered with key internal stakeholders Developed FPO's Post Modification Counseling vendor quality assurance program Developed and managed FPO's Post Modification Counseling vendor invoicing platform Managed/completed Foreclosure Prevention & Outreach (FP&O) Post-Mod Counseling monthly financial management requirements (i.e.  vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) Conducted onsite FPO's Post Modification Counseling non-profit/for profit vendor compliance/QA audits Regularly provided strategic planning and operational insight/support to 2 Directors.          BPO Vendor Manager   12/2008   Ôºç   09/2011     Company Name     City  ,   State       Regularly reported to departmental Director, Executive Director & partnered with key internal/external stakeholders Performed Vendor onsite audits (QA/HR/Ops Risk); including domestic and international Managed Vendor performance to SLAs / KPIs, including forecasting to actuals Communicated existing and emerging operational risks to senior leadership and procurement; project managed remediation efforts Provided operational insight in the development/extension of Vendor SOW's Managed operational and executive vendor relations Acted as the first line of defense in vendor incident management Managed direct reporting management level analysts and 4 BPO Vendor Relationships.          Network Operations Manager   04/2008   Ôºç   12/2008     Company Name     City  ,   State       Regularly reported to departmental Director Met/Exceeded KPIs and SLAs Provided oversight of FiOS network provisioning and order fulfillment Provided oversight of network outage management including stakeholder communications Managed first and second step labor union grievance hearings Managed internal/external inbound network support call center (200+Hourly/Union workforce and management level direct reports).          Network Operations Supervisor   03/2006   Ôºç   04/2008     Company Name     City  ,   State       Met/Exceeded national network provisioning and order fulfillment performance metrics Supported FiOS sales channels and regional operations (provisioning fallout and facilities assignment) Participated in FiOS cross-functional teams on network and provisioning system enhancements Managed planned and unplanned network outages Effectively managed labor union relationships Regularly reported to team Manager and department Director.          Network Operations Specialist   09/2005   Ôºç   03/2006     Company Name     City  ,   State       Performed root cause analyses and monitored completion of remediation plans by business owners Provided FiOS quality assurance data and call calibrations for Managers and Directors Performed associate level ticket audits and quality observations for FiOS provisioning and repair/maintenance Collaborated with national/regional operations teams in the development of FiOS provisioning processes and procedures Facilitated associate level FiOS provisioning training Regularly reported to team Manager and department Director.          Education       2011     Villanova University              Certificate         2004   Bachelors of Arts and Applied Science (BAAS)  :  University of North Texas   -   Applied Technology and Performance Improvement    City  ,   State      GPA:   Cum Laude    Cum Laude Applied Technology and Performance Improvement         2002   Certificate in Computer Network Technology Associate (CNTA)  :  Southern University      City  ,   State               2001   Associate of Science  :  Southern University   -   Computer Science    City  ,   State      Computer Science            Associate of General Studies  :    Mathematics            Mathematics        Skills    accruals, budget, call center, change management, Counseling, financial, financial management, forecasting, functional, HR, invoicing, leadership, Director, Mod, network support, Network, processes, procurement, profit, Project Management, quality, quality assurance, QA, reporting, risk management, sales, strategic planning, vendor relations   "
BPO,"         SR. CAMPUS RECRUITER           Summary     Solutions and results driven professional with over 10 years of high volume recruitment experience across multiple disciplines and industries.  Recognized and known for commitment to excellence and delivering high quality service.       Highlights          Full Life-Cycle   Policy Development  Organization and Project Management  Social Media Recruiting  Behavioral Interviews  EEO and OFFC Competent  Profitability Analysis  Skype and Adobe Connect Interviews   Manage and Facilitate University Information Session      Metrics Reporting   SWOT Analysis  CRM Proficient  Pre-screening  Reference and Background  Coaching and Supervision  Virtual Recruitment  Facilitate and Manage Open House Events  80% Peak Season Travel  Recruitment Planning            Experience      Sr. Campus Recruiter    August 2009   to   April 2016     Company Name   Ôºç   City  ,   State      Utilize social media, referrals, marketing materials, university recruitment, information sessions, open house and virtual events for applicant sourcing and pipeline  Create and monitor key metrics for applicant tracking, admissions, and student yield utilizing DMAIC model  Perform cost and profitability analysis and functional cost reporting to support recruitment budget  Managed and maintained an annual budget of $300,000 to $335,000 for recruiting, marketing, awards, events and travel assignments  Write and update recruiting policies as needed  Develop local and regional recruitment and travel for the southeast (NC, SC, VA, WV, FL, TN, GA)           Lead Recruiter (Seasonal)

    March 2015   to   August 2015     Company Name   Ôºç   City  ,   State      Manage full cycle recruiting, hiring, marketing and placement of teachers, Instructional Coaches and Instructional Assistants throughout Charlotte Mecklenburg County ""Read to Achieve"" summer program.   Track metrics related to recruiting (e.g., candidates yielded by each source, time to hire, etc.) to evaluate various strategies and improve hiring efficiency  Lead a team of 3 recruiters and 1 recruiting coordinator           Sr. Recruiter    October 2007   to   March 2009     Company Name   Ôºç   City  ,   State      Managed all phases of recruitment, including defining hiring management needs and posting available positions  Utilized job boards, referrals, 3rd party vendors, advertisements, and open house events for candidate sourcing and pipeline  Supported and managed a monthly 200 requisition load for a multi-level call center environment with a 20-day TTF goal for: Sprint, Sealy, Aetna and  AT&T BU's   Created and monitored key metrics regarding staffing cost/efficiency, TTF, recruiting agency effectiveness and diversity hiring needs utilizing DMAIC model  Conducted interviews, reference and background checks on all job applicants  Maintained and managed a recruiting budget of $7,000 for  brand awareness, travel and events          Employment Specialists    September 2004   to   October 2007     Company Name   Ôºç   City  ,   State      Maintained and supported a workbench of 100-150 requisitions (exempt and non-exempt) within the southeast, and southwest areas of the country with a 30>60>90 TTF goal  Prepared and reviewed background and drug screens and processed offer acceptance  Drafted job descriptions and created new job classifications  Pre-screened job applicants, and coordinated weekly travel itineraries for applicant interviews  Performed employment, background and reference checks  Effectively coach hiring managers on applicant tracking in PeopleSoft          Education      MA   :   Human Resources  ,   2004    Webster University   Ôºç   City  ,   State       Human Resources         BA   :   Education   ,   1997    South Carolina State University   Ôºç   City  ,   State              Technical Skills     Microsoft Office: Word, Outlook, PP, Excel, Vurv, Taleo, Banner, Brass PeopleSoft, HireExpress, SAP & HRIS Policy, and FMP    "
BPO,"         NOC ENGINEER       Summary    To work for professional organization that gives an opportunity for growth and to contribute value based management talent along with the seeking guidance from proficient seniors to help me sharpen my skills. To be a part of the team that works in dynamically challenging environment for growth of the organization and helping in achieving goal congruency. Working as a NOC (Network Operation Center) Engineer in Encore Capital Group. That is a leading BPO in call center technology.
Having Eight plus years of professional experience, I bring forth a unique set of knowledge and skills which include an in-depth understanding of Business Processes and Structured Methodologies, experience in the Customer Service industry, excellent understanding of Offshore Client requirements, professional education and valuable experience gained mostly while working in last couple of organisation.      Highlights        Service Now, Microsoft Lync, MSN.
*VPN: Cisco client, Cisco SSL, Check point Secure client.
*Operating System: XP, Windows 7.
*Office Tools: MS Office 2007 & 2010              Experience      NOC Engineer     Apr 2011   to   Apr 2016      Company Name         Encore capital Group is one of the leading BPO in call centre industry with headquarters located in San Diego, USA.  They were originally a part of Midland credit management which deals in collection of credit card and house tax loan Payments & also have overseas operations in Costa Rica, Warren, ST Cloud, San Antonio, Dallas, Phoenix and so on.  Key Responsibilities and Technical Skill Set: Project:-EOS/NOC NOC is a part of Enterprise operations support that deals with the Infrastructure within USA, UK & India.  Key Responsibilities and Technical Skill Set: Event Management-interpret alerts received via monitoring tools troubleshoot and take necessary remedial actions.  Incident Management- Handling P1 Outage/Interruption.  Taking care of incident management L2 and L3 bridges and drive them to resolution using incident management techniques under ITIL guidelines.  Training new hires in NOC team.  Alert configuration of server and network devices according to their threshold value specified by the concern team.  Monitoring infrastructure devices with the help of various tools like Application Manager, Netflow Analyzer and Solarwinds Orion.  Performing day to day activity which is specific to MCM environment with the help of tools like AS/400, SQL server management Studio and Idera Updating Dashboard, maintaining inventory for all NOC activities.  Keep tracking of all Service Now tickets and their SLA's.  Making shift Roster for all NOC engineers.  Working and updating all the existing and new process documents and NOC day to day activities in Service now Knowledge Management which help the new joiners to understand the job responsibilities of NOC team.  Working on Solarwinds Orion for configuring alarms, Nodes and other network devices.         ServiceDesk Engineer Engineer Level 1 Analyst     Dec 2008   to   Mar 2011      Company Name         supported technical troubleshooting for Desktops and Laptops for customers in both the US and China.  Troubleshooting included all kinds of hardware and software based queries for Win XP, Pro, and Vista.  After 11 months i was promoted to L2 Engineer.  As a Level 2 Support, was responsible to coach Level 1 analysts by taking up technical sessions, making shift roster, engineer's attendance & also making pending call reports on daily basis.  Key Responsibilities and Technical Skill Set: Giving first level support to end users and coordinating with other team for second level support (if required).  Training new hires in the team as per the process and technical documentation furnished during the transition period.  Handling all client escalations for the team in an effective manner.  Critical Documentation, Training and Process Setup/Improvements as well as Customer Interaction.  Creative bent of mind to track and learn new technologies quickly.  Managing VC equipment's for connecting video conference across the domestic sites and also booked VC to connect automatically in Tandberg application.         ServiceDesk Engineer and Floor Engineer     Jul 2008   to   Nov 2008      Company Name         As a member of the ServiceDesk Team Working on Global Helpdesk & Del-IT Mailbox.  Taking care of outages and interruptions-following up with NOC, Server and operations to minimize the outage impact on production.  Deal with all Win 7, XP Pro machines on Network.  Troubleshooting Client Based Applications (like Prolaw, Qlaw, Noble and GUI etc.) Troubleshoot issues related to VPN connectivity.  Providing first level support to end user through remote support (RDP, Microsoft Lync, and teamviewer).  Also working and helping other team members by providing 2nd level support on escalated issues.  Creating and disabling LAN, I series and noble ids for new hires and NLE's.  Create and modify Distribution Lists and Generic mailbox on Microsoft exchange mail server.  Monitoring server performance for latency issues and providing support to end users for resolving latency issues.  Working on internal and US Intranet for uploading and publish the company documents Working on I series application and noble application for group access, ID creation and password resetting.  Working remotely on file server to provide access of specific path or department folder.  As a part of SME team (Tier 2) assisting Level 1 analyst by taking up technical sessions and updating them with current update, new technology and process changed.  As a member of the Floor Support Team Participate in Floor activities in weekend.  Taking care of LAN ports with the help of network team and coordinating with the vendor Managing VC equipment's for connecting video conference.  Daily routine activity while working in morning shift like printer check, VC room check and internet caf√© systems working fine and after end of the shift send the checklist of all activities on global mail id.  Worked as an IT helpdesk at client site Aricent Software Services wherein handled online technical queries of international customers support in all the skills PC (includes win 95, 98, ME, XP) and NT (includes win 2000 and NT.  Key Responsibilities and Technical Skill Set: Logging call related to IT query through Phone or Emails and coordinate with engineers for resolving the same with in the S.L.A.  Giving online support to china & U.S users over MSN through ""Team Viewer"" software.  Also taking care of compliance issue by filing incident and marked the mail to concerned person or department and follow the proper procedure from ticket opening to closing Manage IT inventory (Hardware and Software) and follow up with vendor calls also.            Jan 2007   to   Jul 2008      Company Name         Worked as a Sr.  C.S.A as well as Allocator in an inbound process Xerox.  Where in handled online query of Xerox customers related to their Xerox machine not working and toner booking.  Following up with field engineer to get the update or status of call for any part change and punching the part detail in ORACLE (if required).  Key Responsibilities and Technical Skill Set: Logging call related product query & for toner booking in oracle.  Assigning call to engineer or warehouse and coordinate with engineer for the same.  Punching install report and inventory also handled sales call.         Education      Bachelors of Arts(BA)      Delhi University                Arts 12th Grade PSM Public School Delhi Arts 10th Grade PSM Public School Delhi             Certifications    Diploma (ADCHNP) in Computer Hardware and networking from JETKING, New Delhi.
*CCNA trained from NET-TECH Institute (Janakpuri).
*LEADERSHIP ESSENTIALS CERTIFICATE: A Certification for learning and understanding the various ways and techniques how to manage a team and work in pressure situations at PC Solution.
*ITIL v3 certified. Having good knowledge of incident management.      Personal Information    Father's Name		:	Mr. Vikram Singh Dogra Mother's Name		:	Mrs. Soma Devi Date of Birth		:	January 26, 1985 Gender			:	Male Marital Status		:	Married       Professional Affiliations    Sanjay Dogra PROFESSIONAL SUMMARY OF Sanjay Dogra Name	Sanjay Dogra Address H No 203, Karan Vihar, Kirari extn-II, Nangloi, New Delhi-110086       Interests    Permanent address	:	H No. 203, Karan Vihar, Kirari Extn- II, Nangloi, New Delhi-110086. RECREATIONAL ACTIVITIES 1. Watching Science fiction movies & Action Movies. 2. Interests in Various Sports activities - Cricket & Volley ball. I hereby declare that the statements made in this document are true to the best of my knowledge and belief. Date: Place:          (Sanjay Dogra)       Languages    English, Hindi and Punjabi      Skills    a Level 2, analyst, Arts, AS/400, bridges, C, call centre, CCNA, Cisco, closing, coach, Computer Hardware, Hardware, credit, Client, Desktops, Documentation, Engineer, English, Event Management, filing, GUI, Hindi, ids, maintaining inventory, inventory, ITIL, ITIL v, Knowledge Management, LAN, Laptops, LEADERSHIP, Logging, Managing, access, Microsoft exchange, mail, MS Office, Office, Windows 7, Win, Win 7, win 2000, win 95, 98, NT, MSN, Enterprise, Network, networking, Operating System, ORACLE, printer, Punjabi, sales, San, SLA, SQL server, SSL, tax, technical documentation, Phone, Troubleshoot, Troubleshooting, video, VPN, Vista, VC, Xerox machine      Additional Information      PERSONAL INFORMATION Father's Name		:	Mr. Vikram Singh Dogra Mother's Name		:	Mrs. Soma Devi Date of Birth		:	January 26, 1985 Gender			:	Male Marital Status		:	Married   Permanent address	:	H No. 203, Karan Vihar, Kirari Extn- II, Nangloi, New Delhi-110086. RECREATIONAL ACTIVITIES 1. Watching Science fiction movies & Action Movies. 2. Interests in Various Sports activities - Cricket & Volley ball. I hereby declare that the statements made in this document are true to the best of my knowledge and belief. Date: Place:          (Sanjay Dogra)      "
BPO,"         TEST ANALYST-INTERN/CONTRACTOR       Profile    3+ years of professional experience in Software Testing. Experience in working with Agile Software Development. Strong scripting skills with good expereince in test automation. Expertise in Manual and Automation testing of various web and mobile- based applications. Good programming skills accompanied by excellent analytical and problem solving skills. Hands on experience in preparing Test Plans, Test Cases, Automated Tests and executing the same. Proven experience in testing GIS applications. Experience in working with E-commerce, Banking and Insurance domains. Experience in User Acceptance Testing, System Integration Testing, Performance Testing, Decision Table Testing and Regression Testing. Good experience with developing and maintaining the test documentation. Self motivated with strong passion for delivering quality software. Strong Project Management skills with flexibility and willingness to work on a variety of projects while demonstrating ability to multi-task and prioritize effectively. Excellent verbal and communication skills. Excellent Risk Mangagement skills with proven ability to meet the tight deadlines. ISTQB certified tester. To pursue a challenging career in the field of Software Testing and Quality Assurance and providing the need of the company in the best possible way and enhance my technical, logical and problem solving skills.       Skills          TECHNICAL PROFILE:  Programming Languages: C, C++, C#, Java  Scripting Languages: JavaScript, Windows PowerShell.  Mark Up Language: HTML, XML  Automation tool: Selenium IDE & Web driver, GoogleUIAutomator  Bug Tracking tools: Jira, Buganizer  Office Suite: Microsoft office, Microsoft Project, Open Office  Database: My SQL and SQL server  Operating System: Windows 8,8.1, Linux and OS X  Mobile Operating system: iOS, Android                Professional Experience     August 2014   to   February 2015     Company Name    Test Analyst-Intern/Contractor        Responsibilities:  System testing and functional testing on E-commerce websites. This involves testing it against the functional specification and integration testing the system in case of website is integrated.  Conducting cross browser and cross platform testing on different desktop browsers, Mobile phones and various Tablets.  Analyzing the Requirements provided by client in Functional and Technical requirements specification and Communicating with BA, Developers and Project coordinators.  Writing functional and non-functional requirement test cases based of functional specification.  Performing integration testing in co-ordination with client for the site, which is integrated with external system.  Experience working on both Responsive and Non-responsive websites.  Testing the complicated promotions under support and also testing assess the support issues received from client.  Participating in the daily stand up meeting and also involving in the company meeting towards process improvement. List of Retail Domain Projects:  www.maxshop.com  www.smithandcaugheys.co.nz  www.walkerandhall.co.nz  www.numberoneshoes.co.nz  www.overlandfootware.co.nz         October 2011   to   February 2014     Company Name    Quality Analyst        Project Description: Google Play is a digital distribution platform operated by Google. It serves as the official app store for the Android operating system, allowing users to browse and download application developed with the Android SDK and published through Google. Google Maps is a Google service offering powerful, user-friendly mapping technology and local business information including business locations, contact information and so on. Responsibilities:  Responsible for testing Google Play Store and Google Maps Mobile and Desktop application.  Functional Testing and Integration Testing of various mobile apps on Google Play Store.Install and performed a wide variety of Android-based app reviews on Play Store.  Design test plans and write test cases for new product features to be launched in Play Store and Google Maps.  Report generation after manual execution of the test cases.  Developed Automation test cases using GoogleUIAutomator testing framework.  Performed Google Maps testing on various browsers(Chrome, Firefox, IE and Safari) and Mobile (Andriod and IOS) Devices.  Reviewing the data added by internal team or by external users before going live on to the Google Maps by conducting proper research. Performed ad-hoc testing and did sanity check on the application once the date is live.  Identified, reported and tracked bugs using Buganizer tool(Google internal tool).  Managed and mentored team of 20 people and documented all the team- member's statistics and everyday performance and provided it to my lead; guided the team in the absence of my lead.  Participated in meetings with development teams to discuss and suggest improvements for the software testing process.         September 2010   to   July 2011     Company Name    Test Engineer        Responsibilities:  Understanding of the Business requirement specifications and System requirement specifications.  Clear understanding of the user requirements.  Responsible for preparation of test data and writing Test Cases and executing them.  Responsible for developing the QTP scripts in Expert View for assigned test cases.  Writing functional and non-functional requirement test cases based of functional specification.  Participating in weekly team meetings and suggest improvements in testing process.  Preparation of daily and weekly status reports. USA Environment: Windows XP 2, SQL Server 2005, C# Testing Type: Automation Duration: Feb 2011 to Jun 2011 Description: The purpose of this project is to automate the activities of Insurance Management System i.e., a person or a customer without going to the insurance office manually he is able to see the policy details, policy amounts, policy premium dates, bonus details through online. This system is developed to maintain the database about the entire Insurance Organization details. The main advantage of this system is that customers can access it globally with an authorized User Id and Password and make the payments at any branch and also know their details at any branch. Banking Domain: Project Name: E-Banking System Testing Type: Manual Duration: Sep 2010- Feb 2011 Description: This Banking Software is developed for the wide range of banking spectrum, especially for savings account type customers. As this is a web application, the customers can access the system from anywhere with an authorized User-Id and password. Through this mode of operation the customers can save a lot of time and avoid risks. The user can perform different operations online like applying for checkbook, transfer funds, and view the details of the account.          Education and Training          University of Auckland           Software Engineering  Master of Engineering    University of Auckland Master of Engineering Studies -Software Engineering Key papers include: High Performance Computing, System Security, Project Management and Risk Management.             Jawaharlal Nehru Technological University           Information Technology  Bachelor of Engineering    Jawaharlal Nehru Technological University Bachelor of Engineering-Information Technology           Skills    Testing, Cases, Test Cases, Functional Testing, Integration, Integration Testing, Integrator, Android, Android Sdk, Ios, Mapping, Safari, Software Testing, Statistics, Test Plans, Topo, Writing Functional, Engineer, Test Engineer, Writing Test, Writing Test Cases, Access, C#, Ms Sql Server, Sql, Sql Server, Sql Server 2005, Windows Xp, Process Improvement, Retail, Retail Marketing, System Testing, Acceptance Testing, C++, Documentation, Gis, Html, Java, Javascript, Linux, Microsoft Office, Microsoft Project, Ms Office, Performance Testing, Regression Testing, Scripting, Self Motivated, Software Development, Structured Software, System Integration, User Acceptance, User Acceptance Testing, Windows 8, Xml, Operations, Database, Insurance Management, Payments, B2b Software, High Performance Computing, Project Management, Risk Management, Security, Software Engineering, System Security, Trading   "
BPO,"         BUSINESS ACCOUNT LEAD           Executive Profile     Strong Service  Delivery & Operations Management  experience with significant exposure to the entire value chain with key contributions in Operations framework set-up and service delivery. Onshore account manager for BPO engagements, with the responsibility of overseeing delivery across BPO engagements in multiple delivery locations and various work streams, as well as responsibility for  business development  with new and existing clients within BPO.A diverse career graph with rich experience in  Strategy Planning, Service Delivery, Delivery Management, Business Analysis, & Leadership  15 solid years of experience in Operations and Service Delivery Extensive hands on expertise in  Bid Management, Solution Architect, Transition Expertise  in handling Transition planning and support. Adept at implementing transition project plans according to client and business specifications Achievements in managing Projects resulting in dollar benefits to the company, with  initiatives involving re-engineering of business processes, operations and enterprise applications Excellent analytical, organizational, interpersonal skills, Identification and negotiation for Business and Technology requirements Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.Proven ability to translate Business needs into technology requirements that supports the company's Business objectives, and to successfully manage all phases of Projects from needs analysis and requirements definition to Line of Business, Support Function, implementation, and training Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success         Skill Highlights          Client Relationship Management  Delivery Management  Client engagement structuring and management  Exceptional people skills, internal and external  Account planning and management  Financial management  Sales and solutioning       Account strategy management  Transition Management  Quality management            Core Accomplishments     Revenue Growth: Enabled business growth by creating  a successful solution which helped contract extension of 35M USD and additional upsell of 10M USD in FY'14-15  Delivery Management: Managed the contract with the financial estimated and have exceeded the operating margins year on year. Was promoted as a Business Account Lead due to exceptionable delivery management.  Client Value Creation: Managed multiple lean projects and applied leading industry practices to bring 5M USD positive P&L impact to the client. Process improvement further resulted in revenue increase  for Accenture through increase in productivity  Escalation Management: Established strong relationship with the client during a major escalation and actively participated in claims settlement process which helped in client retentions and improved relationships        Professional Experience      Business Account Lead    February 2014       Company Name   -   City  ,   State      As a Business Account Lead managed both the client relationship for the outsourcing contract and client service management and delivery against the contract.  Activities include managing the P&L of the account, managing the teams, implementing and improving standard processes and tools to drive operational efficiencies, and meeting operational and financial commitments.  Developed and managed the outsourcing delivery contract relationships including transition & service delivery, and ensure smooth and efficient way ensuring minimal escalations by handling issues before those become escalations.  Participated in RFI and RFP responses and enable business case creation for creating a winning solution P&L Responsibilities for the account and ensuring overall profitability.  Responsible for client relationship management Responsible for BPO integration with total ACN Engagement Leadership Responsible for negotiation of change requests to cover scope, timeline and dependency changes Maintain contractual compliance Created opportunities to extend Accenture BPO business in client account in consultation with Client Account Lead Establish formal routines for delivery account reviews with: Client and client account leadership Commercial directors Relevant executives in BPO Sales Team Participate in solution design processes Work in close coordination with sales team to ensure that the commercial offer for particular business is in line with the competitor's offerings.  Participate in the development of standard costing of new services/contracts and sign off on commitment to proposed Service Level Agreement (SLAs) Review and validate specific solution configuration/deal shaping, to ensure delivery capability will achieve client expectations.  Work with delivery leadership to sign-off on the solutions.  Support sales opportunities and validate expected delivery capability.  Key Achievements: Successfully renegotiated a 35 M USD contract extension.  10 M USD sales achieved in last 2 years Overall contract margin targets have been over achieved year on year with no adjustments.          General Manager    March 2011   to   January 2014     Company Name   -   City  ,   State      Program Managing 2 engagements in F&A and Legal BPO Scope for a Nordic and an US client respectively.  The key object of the F&A scope is to perform different activities across towers - P2P, OTC and R2R in which various process are covered like Vendor creation, invoice processing, helpdesk, T&E, Payment, Fixed assets, Reconciliation, Cash allocation, Billing, CCI and so on.  For the legal client we do Data Entry & which includes 5 functions for their foreclosure legal paper service of process business.  The functions are Data Entry, Case Information Gathering, Affidavit Entry, Summons Assignment and Backend Indexing .Managing overall Service Delivery end to end for the 2 engagements with a team size of 250 billable agents with 9 team leaders and 3 Managers.  Managing overall Service Delivery for the 2 critical clients with a team size of 200 billable agents with 5 team leaders and 2 Managers.  Act as single point of contact in each of the Accenture Operations organizations/regions to then cascade information out to their respective geographies and vice versa Identify and coordinate Accenture Operations resources as needed for various stages of the Program.  Ensure the ACN Service Delivery organization is actively looking to optimize process delivery through leveraging solution functionality.  Ensure that the solution will enable the Service Delivery organization to deliver against any commitments in their area.  Provide expert input or access to Accenture Operations SME's on regional impacts and needs.  Manage escalated risks and issues in conjunction with the Program Lead.  Main contact for Client relationship Management and Contract on Delivery related scope Identify and communicate potential impacts of solution changes the service delivery organization for consideration as part of the decision process.  Sign off service acceptance on behalf of the Service Delivery Organization.  Managing the run estimates and budgets for Service Delivery Assessing the Service Delivery Organization impacts and do ability of any proposed or requested solution changes Innovation drive andalso scope increase for the deals part of responsibility Key deliverable of retention for the practice and all activities pertaining to that.  Working with the HR, Capability Development and all other support groups to enable it.  Occasionally support Geo Sales teams in defending the Service proposals Key Achievements: Engagement managed under my leadership was chosen to represent Accenture as the ""Best Performing Outsourcing Deal"" in IAOP forum.  Delivered 7M USD P&L impact benefit to client resulting in 1M USD revenue addition as a part of gain sharing for Accenture Worked directly in the sales process of several BPO RFP responses with a win rate of 70% Engagements under my leadership had the lowest attrition rates.          Operations Lead    March 2010   to   February 2011     Company Name   -   City  ,   State      Project managing the Global Biostatistics and Programming and Document Technology towers in the Clinical Research Team for a US based Pharma client.  The key objective of this Clinical Research team is to collect, monitor and research, assesses and evaluate information from lab tests and subjects on the adverse effects of medications and make the documents submission ready to FDA.  Also Managed the Data Entry and Safety Review towers in the Single Case Processing Team for a US based Pharma client.  The key objective of this Pharmacovigilance process is to collect, monitor and research, assesses and evaluate information from healthcare providers and patients on the adverse effects of medications.  Managing overall Service Delivery for the 2 critical towers with a team size of of 91 billable agents with 5 team leaders and 2 Managers.  Managing overall Service Delivery for the 3 critical towers with a team size of of 91 billable agents with 5 team leaders and 2 Managers.  Key responsibility is to manage the Overall Service Delivery & ensuring SLA Compliance for the Single Case Processing Team, Global Biostatistics and Programming and Document Technology towers strategizing to meet the SLA targets of the process with the Client.  Forecasting hiring requirements and completing the hiring for the process with the line HR.  Planning Quarterly and monthly Target for the Teams in accordance with the Process deliverables.  Bi- annually Performance Appraisals of the Team Leaders and the team members with the Central HR Dept.  Scheduling of trainings for the team members with the various departments as per the business need.  Maintaining healthy client relations to ensure smooth business flow.  Managing and exceeding quality expectations of the Clients and identifying opportunities for process improvements.  Front-ending with the client on all process related issues including capacity management and target setting.  Key Achievements: Involved in setting up of the accuracy framework of the AEP, GBP and DocTech processes.  Designing and functionally implementing the metrics management process resulting in productivity and through put increase.  Restructuring the resource level performance management system and reformatting the individual  level ""Balance Scorecard"" to make the performance evaluation data driven.  Setting up of the ""Incident Management"" process resulting in month on month reduction of client rework of cases.  Solutioned Aggregate Safety Reporting Productivity SLAs.  Setting up people forums resulting in improvement of GES scores and reduction in attrition.  Created the Operation Guide document for the processes.          Assistant Manager/ Manager    August 2006   to   October 2008     Company Name   -   City  ,   State      Managed a team of 72 agents and 5 Team Leaders for a B2B Order to Cash Process along with handling a team of 20 agents and 2 team leaders for who were looking after the Credit Balance Project.  Was responsible for ensuring that the SLA's for Cash and Aging are met and also to ensure that the Cr balance shows month on month reduction.  My responsibility was also to ensure that we maintain a healthy ledger hence conduct housekeeping activity of petty dollars write offs conducted monthly.  To introduce quality rigor in the process and remove areas of concern thus bringing an improvement in the process performance.  Holding team meetings, taking one on one session and sharing the best practices.  Maintaining team statistics leave record, training schedule and preparing the ""performance based"".  Strategizing to meet the SLA targets of the process with the Client.  Forecasting hiring requirements and completing the hiring for the process with the line HR.  Planning Quarterly and monthly Target for the Teams in accordance with the Process deliverables.  Bi- annually Performance Appraisals of the Team Leaders and the team members with the Central HR Dept.  Scheduling of trainings for the team members with the various departments as per the business need.  Client relations to ensure smooth business flow.  Key Achievements: Was given the ""Zen Master"" Award Was given rewards points by Sr.  manager for exceptional performance.  Implemented behavior driven input metrics, which helped in increase of call productivity of 30% within 2 months.  Streamlined the SLA reporting process.  Achieved the highest ever cash collected in the month of December 2009 in the 2 year history of the process.          Team Leader    December 2002   to   July 2006     Company Name   -   City  ,   State      The scope of exercise included answering inbound as well outbound supervisory calls on collection of outstanding checks.  Responsible for the team's performance and it's a part of my goal to ensure that my team's performance is above or at par with the other teams on similar portfolios as well as ensure that the SLA's are met.  Conducting briefing and giving explanations to the client on the process performance on bi-weekly basis.  Had the additional responsibility as a ""process trainer"" in the absence of the dedicated trainer and am also a part of ideas committee to reward any new idea forwarded by associates.  Interacting with the client to discuss the strategy for collections and to raise the monthly invoice.  Weekly scheduling and staffing for Team members.  Monthly Evaluation of Agent Productivity and Planning Rewards and Recognition activities Sharing daily productivity updates with Manager.  Annual appraisals for the Team Members.  Facilitating recruitment and training for the process.  Streamlining the process as per COPC requirement Analyzing CSAT as well as SLA metrics and preparing relevant action plans on a team level.  Key Achievements: Was responsible for transitioning the process Was given the opportunity to do a second Transitioning of the higher delinquency business for the process Was selected to be a part of the transition team and pilot the process Was always been rated with Exceeding Expectation rating   in Quarterly TL Reviews.          Senior Technician    February 2002   to   December 2002     Company Name   -   City  ,   State      Worked for the second largest ISP and software solutions provider in the United States as a Senior Technician.  Provide technical support to incoming calls Provide process training to new hires.  Coaching and mentoring agents.  Maintaining dash board.  Monitoring calls.  Key Achievements: C-SAT scores of 94% in knowledge and 96% in courtesy in 245 surveys was the all time highest across the floor.  Was twice awarded for making maximum smart transfer up sells.  Got a G5 and P4 rating in the appraisal.(5 being the highest).          Process Developer    July 2000   to   September 2001     Company Name   -   City  ,   State      Making outbound collection calls.  Taking escalated calls.  Mentoring and on the floor training of new hires.  Updating dashboard.  Briefing new updates.  Sharing best practices.  Key Achievements: Got promoted in 12 months of joining.  Was awarded the ""star of the month"" award twice.  Had 11 Outstanding and Exceeding Expectation performances out of 13 AES scores.          Education      MBA   :   Finance  ,   2015    Mahatma Gandhi University   -     State  ,   India            Gold Certification   :   Operations MAnagement  ,   2013    ISB & Accenture Joint Program   -   City  ,     India            Diploma   :   Hotel Management  ,   2000    Institute of Hotel Management   -   City  ,     India             High School   :     1997    Bharatiya Vidya Mandir   -   City  ,     India            Interests     Avid follower of Soccer and Cricket, Love cooking and watch movies        Personal Information     Married       Skills     Program Management,Service Management,Client Relationship Management,Sales and Solutioning, Transition Management,Performance Management,Managing P&L     "
BPO,"         GENERAL MANAGER AND BOARD MEMBER       Executive Profile    High performing Customer Relationship Management / BPO executive with proven experience managing high growth/complex operations serving diverse industries to include wireless, technology, insurance, healthcare and consumer services. A change agent with a well-documented history of growing assets and expanding client relationships by setting effective strategic direction, building a platform for consistent operational execution and proactively developing talent, processes and a culture of continuous improvement. Professional Strengths Executive & General Management			* Strategic Planning Operations (Multi-Channel Contact Center, etc.)  	* Business Development P&L Management 					* Account Management Talent and Organizational Development 		* Cross-Functional Leadership Selected Achievements As Senior Vice President of Operations at ASURION, proactively reengineered operations, enabling revenue to grow from $400 million to $2 billion in two years, while improving margins, customer satisfaction and subscriber retention.          Professional Experience     01/2011   to   01/2013     General Manager and Board Member    Company Name   Ôºç   City  ,   State      A client of CMP that provides case intake solutions to the legal industry).  Lead a team of 100 associates in all facets of business operations to include contact center, client services, sales, and financial management.  Proactively implemented a strategic plan and reengineered business operations, resulting in a 100% increase in revenue, and a 51% increase in client retention in less than two years.  After a positive liquidity event at ASURION, chose to leave the corporate environment to have more time to raise my two sons as a single parent and achieve my goal of becoming an entrepreneur).         01/2007   to   Current     Chief Executive Officer    Company Name   Ôºç   City  ,   State      000 independent contractors, and managed a P&L of $250 million.  His expertise includes strategic planning, call center/BPO operations, customer relationship management, business development, account management, and Human Resource Management.  As an entrepreneur, he has started two businesses, helped start two others, and completed dozens of consulting and service brokering engagements for clients.  Clients have included, PEROT Systems (Revenue Cycle Management), MERCK (PBM), EAPC (Behavioral Health) DELL, SONY, Verizon, T-Mobile, Discover, BRIGHTSTAR, TRUSOURCE Labs (Nest/Google), and Citigroup.  Mr.  Thomas currently serves as the Founder and CEO of Contact Management Partners, LLC, an operations consulting and business process outsourcing partner that helps organizations to better acquire, retain and optimize their customer relationships and effectively scale/manage operations.  CMP provides practical, hands on consulting that focuses on ensuring the right strategy, people, process and technology are in place and aligned, to ensure a satisfying customer experience and profitable bottom-line.  Mr.  Thomas is a graduate of the University of South Florida and resides in Franklin, Tennessee with his two sons, Christopher and Michael.         01/2004   to   01/2006     Senior Vice President of Operations and Executive Team Member    Company Name   Ôºç   City  ,   State      2 billion global organization providing insurance and roadside assistance services to the wireless industry).  Reported to the Chief Executive Officer.  Lead the claims processing, customer service, technical support, and roadside assistance groups in all facets of business operations.  3,000 associates located in five locations, a network of 10,000 independent contractors, and a P&L of $250 million.  Clients included Verizon Wireless, T-Mobile, Cingular, and Alltel.  Proactively improved operations and inter-company collaboration resulting in $100 million in additional revenue, cost per claim reduced by 40%, reships by 16% and customer satisfaction scores increased from 84% to 93%.         01/2003   to   01/2004     Vice President of Business Development    Company Name   Ôºç   City  ,   State      Start-up venture founded by the former CEO of Client Logic, providing offshore business process outsourcing services within the APAC region).  Reported to the President and helped create the sales division.  Acquired a Physician Practice Group, establishing the organization within the healthcare marketplace.         01/2002   to   01/2003     Senior Vice President    Company Name   Ôºç   City  ,   State      500 million global provider of BPO services).  Reported to the Chief Operating Officer.  Lead a team of 2,500 associates in four locations, providing customer care, sales, and technical support services.  Managed a P&L of $80 million and supported clients to include; DELL, Sony, Microsoft, EarthLink, and Sears.  Reengineered operations to grow revenue by $11 million and margin by 7%.  Led a global best in class initiative that reduced organizational attrition by 40%.         01/1997   to   01/2001     VP General Manager    Company Name   Ôºç   City  ,   State      A $500 million CRM /e-CRM outsourced solutions provider to the Fortune 500).  Reported to the President/EVP Operations.  Responsible for all facets of business operations to include strategic account management, operations, and business planning.  2,400 associates within two locations and a P&L of $70 million.  Clients included Merck Pharmaceutical, MCI World Communications, JC Penney, TY, Citibank, HBO and Harland.  Implemented operating processes and a sales support presentation that resulted in the Corpus Christi business unit being designated as the organization's ""model"" site to be used for all major prospective client visits and as a learning place for best practices.  Proactively grew a client from $4.5 million to $22 million within 30 months, and another client from $6.5 million to $16 million in under one year.  Produced approximately 29% of the divisions revenue and 35% of gross profit while utilizing 18% of total assets.         01/1994   to   01/1997     Chief Operating Officer and Executive Team Member    Company Name   Ôºç   City  ,   State      A TOP 50 Call Center Outsourcing Company specializing in B2B and B2C sales).  Reported to the Chief Executive Officer.  Lead 300 associates in three locations in providing inside sales services to clients in telecommunications, financial and consumer services.  Functions include account management, HRM, FP&A, and a P&L of $12 million.  Proactively improved quality assurance practices that reduced cancelled sales   from 5% to 1%.  Improved recruiting processes that resulted in 100% of staffing objectives to be met within a labor market with 2% or less unemployment.         01/1993   to   01/1994     Director of Tele    Company Name   Ôºç   City  ,   State      127 million direct marketing division providing home furnishing products).  Reported to the President.  Lead customer service, sales administration, human resources, and vendor relations.  Implemented a total process re-engineering that resulted in improved service levels (55% to 90%) and reduced claim resolution time by over 50%.  Implemented a consultative selling strategy that increased sales by 4.9%.  Developed an inside sales initiative that produced $3 million in new revenue.         01/1986   to   01/1992     Director of Staff Development    Company Name   Ôºç   City  ,   State      1.3 billion direct marketing and electronic retailing organization).  Reported to the CEO of HSC and then the SVP of Human Resources for HSN.  Responsible for all training and development for 7,000 associates and leaders at multiple locations throughout North America.  At the request of senior management, served in a variety of special assignments to include starting the customer service department at Canadian Home Shopping, Union avoidance within a distribution center, and turning around both a travel start-up, and an acquired reservation company.  Proactively developed a program to recruit and train older workers that produced a flexible workforce, increased sales, and reduced labor cost.  HSN received a Business Partnership Award and American Legion Employer of the Year Award.          Education          Bachelor of Arts  :   Pre-Law    University of South Florida                  Skills    account management, a P, B2B, Behavioral Health, business development, business operations, business planning, business process, Call Center, consulting, Contact Management, customer relationship management, CRM, Client, Clients, customer satisfaction, customer service, customer care, DELL, direct marketing, entrepreneur, senior management, financial, financial management, FP&A, gross profit, Human Resource Management, Human Resource, Human Resources, inside sales, insurance, legal, Logic, management consulting, market, network, organizational, process re-engineering, processes, quality assurance, recruiting, selling, sales, sales support, staffing, strategy, strategic, strategic planning, technical support, telecommunications, vendor relations   "
BPO,"         BUYER           Summary    Over 1 year of end to end experience in worldwide Procurement operations
*Over 5 years of end to end experience with Accounts payable and reconciliation
*Great team player with the ability to instill and reinforce confidence, self-esteem and optimistic attitude.
*Organized, Analytic and versatile thinker, effective at developing and implementing creative ideas      Highlights        Proficient in Oracle, SAP ECC 6.0 version, Helios and Sun system version 5, MS-Word, Excel and PowerPoint.            Experience      Buyer    January 2014   to   January 2015     Company Name   Ôºç   City        Global procurement operations- Taking care of end to end worldwide procurement operations irrespective of categories.  Implementation, execution, tracking and documenting the process to keep up with the changes.  Dedicated resource towards categories, that are- Meetings & events, Facilities (low dollar), office supplies.  Low dollar Catalogue purchasing- I work directly and closely with the end users and supplier for low dollar purchase catalogue as well as non-catalogue products.  Requisition reviews and approvals- Critically review the purchase requisitions for my categories and eliminate discrepancies.  To follow and adhere to approval procedure and audit requirements.  Requisition to PO- to manage globally req to PO creation activity for assigned categories.  Single handed support to global buyers in req to PO creation process for pre-approved categories.  Supplier Information- to work with suppliers and end users to set up new suppliers in the vendor maintenance system.  To review the set up forms and seek approvals from the global buyers for set up.  P-Card Payment- taking care of the low dollar as well as high dollar payments on procurement card.  To liaise with the end users, global buyers and supplier to facilitate instant payment on PCard.  Being proactive to ensure payments and authorization letters are shared with suppliers.  Reporting- Generating quarterly dashboards and monthly reports for PO spend and expenditure.  To work upon weekly reports for accounts payable and present the same for management review.  Emails and ad-hoc activity requests- I single handedly manage global procurement email-box to resolve and execute internal client request and queries.  Accounts payable- taking care of EMEA AP P2P activities.  In the role, I have handled invoice and payment queries from end users and suppliers.  Clearing APC Direct Debit and Trial Balance payments.          Senior Executive    January 2013   to   January 2014     Company Name          Handling and Guiding team of Accounts Payable PO & Non Po Vendors Invoice processing, reconciliation and Payments.  Assign daily activities and task to team members.  Analyse reports including process dashboards & team performance reports Motivating associates through effective management, career development & implementation of reporting mechanism.  Consolidating the data and have review with team.  Review and Monitor day to day activities of team.  Take monthly one on one discussion with the team members.  Work with the manager to develop/implement action plans to achieve desired performance levels.  Coming up with process improvement plans and implementing the same.  Handling Amex card and vendor payment process.          Senior Executive    January 2010   to   January 2013     Company Name          Handle end to end AP processing activities Accurate reconciliation of Supplier Statements.  Subject matter expert and contact point between manager and team members.  Handle all regions escalation mail boxes.  Attend weekly conference calls with clients to provide update on the Aged invoices.  Handle escalation calls from business units / vendors.  Attend weekly conference calls with business units to resolve their issues and raise AP team concerns if any.  Trained new joiners who are successful achievers in AP processing.  Process multi-currency invoices with the correct Vat Rate for the respective country.  Handle month end reports which include accruals for the open purchase orders and manual accruals for the non PO invoices.  Ensure that all the fixed assets purchased are capitalized to the correct Business Unit with the correct expense codes.  Trained and handled payments and vendor management activities.  Take appropriate action in case of vendor address and bank details updation.  Involved in sending email communications to the Global Procurement teams to educate them about the legal entity name importance to claim VAT.  Prepare journal entries and book urgent invoices in the systems.  Constantly update the clients with the urgent invoices in order to avoid escalations.  PROJECTS CARRIED IN SUNGARD Automation of Reconciliation.  Project on online Reconciliation payment status.  Successfully bringing the accounts of Dell and HP (Critical vendors) up to date by doing reconciliation.  Handled the project of Readdressing of Invoices to correct legal entity.  Offsite Transition to UK for Cross training of Reconciliation Project and Amend of Invoice process to UAT Application.  Transitioned Utopia, Indexing and Triaging process from the London Office.  Prepared process         documentations for the same and trained the rest of the AP team in India Shared Service Centre.  Successfully handled the Invoice Aging project for UK, South Africa and UAE region.  Prepared Global process documentation for Accruals, end to end activities of AP processing, activities handled by the Problem Solving Team.  Awards in SunGard Received Consistent Performer for Q3.  Received Kudos for doing Reconciliation of Critical Vendor like Dell and HP and bringing their accounts up to dates Received Kudos for handling escalation mail boxes under control and replying within the TAT.          Executive    January 2008   to   January 2010     Company Name   Ôºç   City        Work with Purchasing, Central Receiving, Vendors and Leads to resolve the invoicing discrepancies.  Communicate with Inventory/ Warehouse Receivers on correcting/reconciling Goods Receipt and Invoice Receipt discrepancies.  Processing of invoices and payment.  Interacting directly with the clients, customers, Ingram warehouse and carriers on regular basis through mail, calls and conference calls.  Coming up with process improvement plans and implementing the same.  Leading role in achieving SLA i.e., Bonus.  Awards in Infosys Sport award for delivering the responsibilities on time.  Client Appreciation letter for been a Team Player.  RAMP Award for exemplary performance for maintaining quality.          Education      Master of Business Administration   :   Finance & Human Resource  ,   2008    CMR Institute of Management studies, Bangalore University   Ôºç   City  ,     India    Finance & Human Resource        Bachelor of Commerce   :   Marketing  ,   2006    Narmada college of Science and Commerce, Veer Narmada South Gujarat University   Ôºç   City  ,     India    Marketing        Skills    Accounts payable, Accruals, ad, AP, Automation, Trial Balance, book, Client, clients, Debit, Dell, documentation, email, fixed assets, forms, HP, Indexing, Inventory, Processing of invoices, Invoice processing, invoicing, legal, letters, Meetings, Excel, mail, Office, PowerPoint, MS-Word, Oracle, Problem Solving, process improvement, Procurement, purchase requisitions, Purchasing, quality, Receiving, reconciling, reporting, SAP, Shared Service, SLA i, Sun, Team Player, vendor management   "
BPO,"         ASSOCIATE           Summary    To pursue a challenging career , responsible for being associated with a progressive organization and by keeping up with the latest trends and applying  knowledge and work dynamically towards the growth of the organization.          Experience      Associate    June 2012   to   October 2013     Company Name          Manufacturing of Electrical components Operating Microsoft Dynamics in NAVISION related to planning, purchasing, production & stock management.  Handling of 15 members team including CL's Responsible for maintaining all stocks are safely binned in the appropriate storage locations with identification card.  Preparing and closing the GRN.  Ensuring proper distribution of material & inventory control.  Supervising in updating daily bin card system in store.  Handling manpower and making awareness of in time work.  Store material-keep record & maintain stock control.  To handle receipt & issue activities of all types of material.  Maintain the FIFO & 3C, 5S.  Preparing in the documents in JIT System and following CAPA system.  Monitoring the storage of stocks and ensuring right material stored at right place.  Maintaining FIFO, issues transaction document & location the master part list.  I-Process Services (India) Pvt.  Ltd (Associate of ICICI Bank Ltd) Duration: From October 07 - May12.  Designation: CPA Manager - Credit Operations.  Key Profile: Finacle - Core Banking & Symbols.  Handling in Cash Credit, Overdraft, Bank Guarantee, and Letter of Guarantee & Demand Loan.  Preparing complete set of Loan Agreements Executed with in a stipulated period of time offered by the Bank to its New and Existing Clients.  Preparing of CMA Preparing of CAM-Credit Appraisal Memo Analyzing  Bank Statement like OD, CC, Current account,TL Preparing Post Sanction Documents like CAL, SCMs.  I-Memo Monitoring day to day Account of clients and update it in excels in month wise.  Updating of Processing Fee of Entire South Portfolio Clients & prepare the MIS.  Doing Operational Review for the Clients.  Checking out the Customer's Account Limits of various products.  Finding out the Outstanding Limit, liabilities and Overdue.  Checking out the Tempory overdrawn for each and every Client.  Finding the cheque returns (Inward / Outward).  Seeing the Disbursement details.  Taking out DR report and Due plus reports for the Term Loan Clients.  Taking out the Repayment Schedules for Term Loan Clients.          Admin. Executive    May 2005   to   August 2007     Company Name          Arrangement of felicitation functions for Insurance agents and to the employees.  Coordinating with the Development Officers from various branches.  Coordination of Induction Training and other joining formalities for New Joinee.  Allover support coordination of all departments for smooth functioning.          Manager  - Customer     Company Name          Creating Purchase Orders and Sales Invoices as per the requirement Preparing of Stock Statement on monthly basis Operating TALLY version 9 Creating and putting the journal & payment ledgers in tally VAT filing is done Preparing of MIS as per the organization.          Education      Degree Institution/College/School University/Board Year M.B.A -HR Annamalai University, Chidambaram Annamalai University    :     2008            B.B.A        Madras University   Ôºç   City                Dip   :   Computer Technology  ,   2000    Madras University D.C.Tech   Ôºç   City        Computer Technology        PG Dip   :   Labour Law & Administrative Law  ,   1997    S.S.L.C
I.C.F Silver Jubilee
Matriculation School          Labour Law & Administrative Law        Certifications    Handling of Vendor management      Personal Information    Father's Name 			: C. Gopinathan DOB 				: 27-12-1978 Sex 				: Male. Marital Status 			: Married. Present Address 		: No.16/29, Moorthy Nagar, Villivakkam, Chennai - 600049. Languages Known		: English, Hindi, Tamil and Malayalam. Place:      Chennai									 K. Sanjay       Interests    Sports (Discipline: Athletics) A Lions Club Volunteer. Blood Donor in Apollo Hospital. ACCOLADES: All India Inter University Gold medalist.(Twice). Represented Tamilnadu for Several times and won Laurels to the State. Organized 2 State level Competition in Athletics in Nehru stadium, Chennai. Played Volley Ball in school Level competitions.       Skills    acquisitions, Banking, C, CL, closing, CPA, Credit, Client, Clients, database, filing, HR, Insurance, inventory control, Microsoft Dynamics, MIS, NAVISION, negotiation, problem solving, purchasing, quality, requirement, Sales, stock control, Supervising, Vendor management, wise      Additional Information      EXTRA CURRICULAR ACTIVITIES: Sports (Discipline: Athletics) A Lions Club Volunteer. Blood Donor in Apollo Hospital. ACCOLADES: All India Inter University Gold medalist.(Twice). Represented Tamilnadu for Several times and won Laurels to the State. Organized 2 State level Competition in Athletics in Nehru stadium, Chennai. Played Volley Ball in school Level competitions. PERSONAL DETAILS: Father's Name 			: C. Gopinathan DOB 				: 27-12-1978 Sex 				: Male. Marital Status 			: Married. Present Address 		: No.16/29, Moorthy Nagar, Villivakkam, Chennai - 600049. Languages Known		: English, Hindi, Tamil and Malayalam. Place:      Chennai									 K. Sanjay      "
BPO,"         RISK SPECIALIST       Professional Summary     Sales and operations professional with experience in the wholesale, retail, servicing and loss mitigation in the mortgage banking industry.  Expertise includes cold calling, mortgage processing operations, underwriting quality assurance and developing a refinance and liquidation program for a mortgage servicing company.         Experience     March 2014   to   November 2014     Company Name   City  ,   State     Risk Specialist        Perform duties as integrated partner with Home Loans business leaders to ensure appropriate awareness and execution of risk management process Assist with identifying, designing, and executing the appropriate risk management processes and practices for establishing a well-managed business Responsible for standard risk reporting management, including input/updates for various reports.         August 2010   to   February 2014     Company Name   City  ,   State     Loan Modification Underwriter        Review and analyze borrower documentation to determine income and repayment ability, assess borrower hardship, analyze housing expenses, and determine proper loan resolution.  Work as loan modification underwriter for Chase, BAU, HAMP, Freddie Mac, Fannie Mae and FHA loans  Work as a loan remediation underwriter specializing in post modification auditing and remediation Review the recommended foreclosure prevention alternatives offered to the homeowner to ensure all investor/insurer guidelines were followed Analyze delinquency, perform escrow analysis, analyze modification scenarios and proposals and recommend appropriate loan workout Reviewed default escalations, foreclosure recession reviews and duplicate MHA files  Received 3 awards for outstanding quality and production.         February 2009   to   July 2010     Company Name   City  ,   State     Mortgage Refinance and Liquidations Manager        Manage a pipeline of current qualifying refinance candidates and worked with motivated candidates in an effort to increase credit scores to meet new mortgage guidelines.  Work with the mortgage portfolio managers to develop a loan settlement for each borrower that maintains profitability and yield for the investor and provide a principal reduction for the borrower.  Developed a refinance program for a mortgage servicing company to provide an exit strategy for qualifying refinance candidates in order to increase cash flow for the company and its third party mortgage investors Performed due diligence on each mortgage and created asset sheets that showed the borrower‚Äôs credit, mortgage payment histories, employment, previous appraisal values and current market property values Developed direct mail and phone campaigns to reach qualified borrowers in attempt to originate a new loan for the borrower that would provide a tangible benefit Coordinate the flow of refinance activity and provide Microsoft Excel reports for Prodovis management, 3rd party investors and mortgage portfolio investors.         April 2008   to   January 2009     Company Name   City  ,   State     Account Manager        Recruited physicians through cold and warm sourcing and matched them to open permanent physician opportunities.  Coordinated activities for the physician and client during the interview process until closing.         September 2007   to   April 2008     Company Name   City  ,   State     Account Executive        Originated Conforming, Jumbo, Alta-A and Home Equity loans for mortgage brokers Maintained a monthly funding average between one and two million dollars.         April 2007   to   August 2007     Company Name   City  ,   State     Loan Acquisitions Account Executive        Made cold calls to banks and acquired portfolios of distressed and charged off 1st and 2nd mortgage liens to acquire distressed loan portfolios Worked as the point of contact between banks and due diligence team to solve any problems that occurred during the due diligence process.         July 2004   to   April 2007     Company Name   City  ,   State     Loan Processor/Wholesale Account Executive        Worked as an inside sales associate managing a production team for an outside Michigan sales representative helping to increase monthly production volume from five million to eight million dollars over a nine month period Worked as a mortgage processor on the largest team in the division as a loan processor where monthly production volume increased from 75 million to 110 million dollars over a nine month period.         June 2003   to   July 2004     Company Name   City  ,   State     Retail Mortgage Account Executive        Worked in a sub-prime lending division originating purchase, refinance and home equity mortgage loans Developed a self sourced referral method by utilizing 3rd party collection agencies for new mortgage leads.         November 2002   to   June 2003     Company Name   City  ,   State     Retail Loan Officer        Worked in a sub-prime lending retail office originating purchase, refinance and home equity mortgage loans Highest producer in the office for February 2003.         May 2001   to   July 2002     Company Name   City  ,   State     BPO Support Analyst        Worked as an inside support help desk analyst for Freddie Mac's BPO software Provided phone and email support for BPO appraisers needing assistance uploading BPOs to bpodirect.com.          Education     2004     University of Phoenix (Dallas Campus)   City  ,   State  ,   United States     Masters of Business Administration  :   Business Administration           1998     Texas Tech University   City  ,   State  ,   United States     Bachelor of Science Degree  :   Telecommunications & Marketing     Telecommunications & Marketing           Skills       "
BPO,"         CLAIMS SUBJECT MATTER EXPERT         Professional Summary    Experienced Customer Service Representative with over 10 years of experience
Worked in Healthcare Industry for over 8 years with Humana, Passport and Excellus BCBS of NY
Successfully trained seasonal associates for Open Enrollment and worked as a Client Subject Matter Expert for SHPS, Inc.      Skills          HCPCS Coding Guidelines  Understands anesthesia coding  Insurance and collections procedures  Understands insurance benefits  DRG and PC grouping  Ambulance coding familiarity  Composed and professional demeanor  Research and data analysis  Resourceful and reliable worker  Excellent problem solver  Close attention to detail  Medical terminology expert  Billing and collection procedures expert   ¬†¬†¬† ‚Ä¢Office support (phones, faxing,¬† filing) ¬†¬†¬† ‚Ä¢Excellent verbal communication                   Adept m ulti-tasker   Office support (phones, faxing, filing)    Fast Learner  Records management professional ‚Ä¢ICD-10 (International Classification of Disease Systems) ‚Ä¢Familiar with commercial and private insurance carrier ‚Ä¢Insurance and collections procedures ‚Ä¢DRG and PC grouping ‚Ä¢Understands insurance benefits ‚Ä¢Ambulance coding familiarity ‚Ä¢Composed and professional demeanor ‚Ä¢Research and data analysis ‚Ä¢Excellent problem solver ‚Ä¢Office management professional ‚Ä¢Close attention to detail ‚Ä¢Excellent verbal communication  ‚Äã                   Work History       Claims Subject Matter Expert  ,     09/2016   to   12/2016     Company Name   ‚Äì   City  ,   State          ¬∑       Worked any other special projects assigned by management       ¬∑       Responsible for meeting claims production goal of 200 claims per
day       ¬∑       Processed professional HCFA 1500 ambulance, anesthesia, labs,
office visits etc. professional HCFA 1500       ¬∑       Responsible for claims processing for the Medicaid plans for HMO 7
University Health and HMO 9 AHCSS       ¬∑       Worked as a claims subject matter expert for Banner Health                   Benefit Plan Admin./Client Service Expert  ,     05/2016   to   09/2016     Company Name   ‚Äì   City  ,   State          ¬∑       Responsible for duties in    support o  f all departmental efficiencies
as assigned by management       ¬∑       Scheduled refills per the patients' plan benefit       ¬∑       Keyed orders and sent for fulfillment       ¬∑       Processed RX refills for customers       ¬∑       Assisted with outbound calling to providers, patient and
pharmacies to obtain additional info need to process the RX refill,      ¬∑     Answered incoming calls                 Patient Access Rep I  ,     07/2015   to   03/2016     Company Name   ‚Äì   City  ,   State        ¬∑      Responsible for duties in support of departmental
efficiencies which may include: but not limited to performing scheduling,
registration, patient pre-admission and admission, reception and discharge
functions.      ¬∑        Verify
medical benefits and eligibility with payers and calculate patient liability
collection amounts      ¬∑        Completes
the whole patient financial clearance process; including educating patients on
liability and collection of patient liabilities due.      ¬∑        Completes
all account documentation and enters the correct activity code when required.      ¬∑        ¬†Secures
insurance authorizations for services and updates account accordingly      ¬∑        Performs
payment reconciliation & secured payment entry in adherence to financial
& cash control policies and procedures                           Claims Subject Matter Expert/DST  ,     07/2015   to   07/2015     Company Name   ‚Äì   City  ,   State        ¬∑     Worked as a Claims Examiner for DST Solutions based out of
Delaware     ¬∑     Responsible for processing Commercial and Medicare Plans.     ¬∑     Adjusted backlog claims using the clients claims system for
adjudication     ¬∑     Knowledgeable of Citrix platform for applications.      ¬∑     Utilized Claims Matrix to determine authorization for Delivery,
Well baby Newborn, Inpatient Claims, Nursing Home etc.                          Claims Examiner  ,     07/2014   to   05/2015     Company Name   ‚Äì   City  ,   State        ¬∑     Worked as a Claims Examiner for client Kaiser Permanente Southern
California.     ¬∑     Responsible for data processing incoming Hospital UB's for
Medicare/ KPSA Plan.     ¬∑     Contract interpretation to validate proper payment logic for claim
adjudication.     ¬∑     Identify billing and coding errors and submit documentation to
provider's if necessary for corrected claims forms to be sent in with the
Medicare compliance guidelines.     ¬∑     Adjudicate Replacement, Late charge claims etc. accordingly per
client's guidelines for processing.     ¬∑      Proficient
in Microsoft Word, Excel, Power point, Outlook, Internet Explorer, CMS Pricers,
DRG Calculator, ICD-9, CPT, Basic Office Systems and various web applications                           Claims Subject Matter Expert  ,     05/2013   to   05/2014     Company Name   ‚Äì   City  ,   State       ¬∑     Worked as a contracted claims expert for Excellus BCBS of NY      ¬∑     Responsible for claims processing for the HOME Commercial,
Medicare and Medicaid plans     ¬∑     Processed claims with the HOST side of the plan updating provider
files and credentials to support claims adjustment.     ¬∑     Worked any other special projects as assigned by management.               Provider Claims Service Unit Representative I  ,     03/2008   to   11/2012     Company Name   ‚Äì   City  ,   State       ¬∑        Responsible for immediate responses to
incoming provider calls regarding claims issues.¬†       ¬∑        Process incoming correspondence from
providers on claims issues that need to be resolved for Passport Health
(Medicaid) and Passport Advantage.      ¬∑        Reprocessing claims as identified through
incoming phone calls or submitted by provider relations staff.¬†       ¬∑        Identifying systematic and procedural
issues resulting in claims processing errors and initiating action to resolve
those issues.      ¬∑        Documenting calls, problems, and resolutions
for future reference      ¬∑        Proficient in Microsoft Word, Excel, Power
point, Outlook, Internet Explorer, Facets, IKA Systems, CMS Pricers, DRG
Calculator, ICD-9, CPT, Basic Office Systems and web application      ¬∑     Worked special projects as assigned by management               Benefits Plan Administration/ Eligibility & Enrollment/Client Service Expert  ,     05/2004   to   03/2008     Company Name   ‚Äì   City  ,   State       ¬∑        Answered incoming
calls regarding eligibility, claims processing, and billing inquires.      ¬∑        Administered employee
group benefits for retirees, active, long term disability, and cobra
participants      ¬∑        Resolved Issues
for billing, carrier eligibility, etc.      ¬∑        Organized special
projects such as web inquiry responses, updating accurate information in our
knowledge base customer service tool as assigned by management      ¬∑      Team
lead/ Initiated training for full-time and temporary associates of ongoing call
center and open enrollment.                Customer Service Claims Specialist-Chicago Medicare/ Commercial/ Medicaid  ,     04/2001   to   02/2003     Company Name   ‚Äì   City  ,   State        ¬∑        Supported Chicago
Medicare , Medicaid and Commercial Markets      ¬∑        Received inbound
and outbound calls from insured members, clients, brokers, agents and providers      ¬∑        Mailed any
related correspondence such as enrollment material, forms and brochures to
members.      ¬∑        Processed medical
claims that needed adjustment      ¬∑        Knowledgeable of
DRG, ICD-9, CPT coding             Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.  Accurately documented, researched and resolved customer service issues.  Managed high call volume with tact and professionalism.  Acted professionally and patiently when addressing negative customer feedback.  Resolved service, pricing and technical problems for customers by asking clear and specific questions.  Effectively managed a high-volume of inbound and outbound customer calls.          Claims Examiner  ,     07/2014   to   05/2015     Company Name   ‚Äì   City  ,   State     ¬∑¬† Worked as a Claims Examiner for client Kaiser Permanente Southern California. ¬∑¬†¬†¬†Responsible for data¬†processing incoming¬†Hospital UB's for Medicare/ KPSA Plan. ¬†¬∑¬†¬†¬†Contract interpretation to validate proper payment logic¬†for claim adjudication. ¬∑¬† Identify billing and coding errors and submit documentation to provider's if necessary for corrected claims forms to be sent in with the Medicare compliance guidelines.  ¬∑¬† Adjudicate Replacement Bill Type , Late charge claims etc. accordingly per client's guidelines for processing. Proficient in Microsoft Word , Excel, Power point, Outlook, Internet Explorer, CMS Pricers, DRG Calculator, ICD-9, CPT, Basic Office Systems and variousweb applications¬†¬†  Precisely completed appropriate claims paperwork, documentation and system entry. Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge. Resourcefully used various coding books, procedure manuals and on-line encoders. Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.           Education      Bachelor of Science  :   Psychology  ,   Current     Liberty University   -   City  ,   State    Psychology/ Christian Counseling  Administration ¬†Advocacy  Case Management  Community Relations ¬†Counseling ¬†Mental Health Services Programming       Certification in Medical Coding May 2017  :         Ashworth College   -                Skills    AS400, balance, Basic, benefits, billing, brochures, Calculator, call center, CMS, CPT coding, CPT, credit, client, clients, customer service, forms, ICD-9, Internet Explorer, Team lead, team leader, Microsoft Access, Excel, Office, Outlook, PowerPoint, Power point, Word, Microsoft Word, Police, Coding, sales, phone   "
SALES,"         SALES           Summary     Account Manager focused on maximizing sales by managing all accounts systematically and logically. Believes consistency and dedication build the most successful business partnerships.¬†  ¬†Excel¬† at building a loyal customer base to achieve both short and long-term organization sales goals.        Highlights          Superior communication skills  Cheerful and energetic  Effective team player       Staff training and development  Resolution-oriented  Dependable and reliable            Accomplishments     Responsible for training new employees in all aspects of distribution and sales.   Ensured one hundred percent compliance with all company rules and regulations.   Established new accounts and client interaction.   Monitored sales goals and expectations for multiple brands.   Improved product placement at both on premise and off premise accounts.   Managed quality assurance for all products within distribution.   Maintained files for all individual accounts and products.   Increased sales through effective customer communication.        Experience      Sales    September 2008       Company Name   Ôºç   City  ,   State     Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.   Consistently met and exceeded department expectations for productivity and accuracy levels.   Recommended and helped customers select merchandise based on their needs.   Informed customers about sales and promotions in a friendly and engaging manner.   Answered customers' questions regarding products, prices and availability.   Collaborated with colleagues to exchange selling strategies and marketing information.   Collaborated with members of other departments to complete sales transactions.   Shared product knowledge with customers while making personal recommendations.          City Manager    April 2008   to   September 2008     Company Name   Ôºç   City  ,   State     Successfully managed the activities of 12¬†team members. Developed, implemented and monitored programs to maximize customer satisfaction.   Interviewed, hired and trained new quality customer service representatives.   Addressed negative customer feedback immediately.   Resolved customer questions, issues and complaints.   Coordinated with airport vendors regarding fueling and catering logistics.   Determined flight close-out times and completed and verified flight forms.           Senior Corporate Travel Consultant    September 2017   to   April 2008     Company Name   Ôºç   City  ,   State     Planned travel arrangements for  200  executives and staff.  Received and screened a high volume of internal and external communications, including email and mail.    Collected customer feedback and made process changes to exceed customer satisfaction goals.   Made reasonable procedure exceptions to accommodate unusual customer requests.   Provided accurate and appropriate information in response to customer inquiries.   Addressed customer service inquiries in a timely and accurate fashion.   Built customer loyalty by placing follow-up calls for customers who reported product issues.          Passenger Service Agent    January 1995   to   September 2007     Company Name   Ôºç   City  ,   State      h Communicated with customers daily h Committed to the assistance and support of others while maintaining a cheerful and helpful attitude h Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities h Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.  Possess effective communications skills, and work well with others at all levels h Dealt tactfully and effectively with difficult customers h Experienced in both customer service and supervisory positions h Worked closely with the inflight, flight dispatch, maintenance, and customer service departments through the operations positon to meet the needs of the customers h Experienced in handling emergencies, flight delays, diversions, and other related incidents h Handled incoming and outgoing communications, aircraft flight guards, and initiated overdue actions h Handled time-sensitive freight, general goods, hazardous materials, and government shipments h Successfully completed civil aviation security course conducted by FAA h Assured flight safety during winter operations through deicing certification and training.          Education        Communications      West Virginia State University   Ôºç   City  ,   State                  2002    United States Air Force Air National Guard   Ôºç   City  ,   State      Received Honorable Discharge from service Communications        George Washington High School   Ôºç   City  ,   State      GPA:   Assisted with organizing and participating in various community service projects Involved in several athletics programs    Assisted with organizing and participating in various community service projects Involved in several athletics programs        Skills    Air Force 2, attention to detail, interpersonal and communication, communications skills, Oral Communication, creative problem solving, Customer Relations, customer service, government, innovation, Inspection, Leadership, materials, Problem Solving, Public Safety, Public Speaking, Quality, Safety, sales, supervisory, Supervision, technician   "
SALES,"         SALES       Summary    I am looking for a career position with a company that I can be rewarded by my desire to succeed. ¬†I am a self starter and motivated to do my best. ¬†I am comfortable doing what it takes to create new business and have an excellent history of retaining current business.      Skills      Self Starter  Motivated   Client Relations    Success Driven         Experience      Sales   12/2015   to   Current     Company Name   City  ,   State       Sales of phones, plans, home security and satellite in a retail environment  Meet quotos monthly for add-on orders and upselling  Cross selling customers to switch to our company for other services that they did not come in store for  Assist customers with determining the best products and plan for their needs in fast paced work environment  Maintain customer satisfaction by providing great customer service          Insurance Sales   03/2015   to   12/2015     Company Name   City  ,   State       Insurance sales  Contacted customers to set up in home appointment to offer mortgage, life and final expense protection  Interviewed customers to see determine which Company, plan and amount best fit their needs  Cold call customers that responded to ads          Sales   01/2011   to   03/2015     Company Name   City  ,   State       Provided sales support to retail customers  Increased sales with knowledge of merchandise and sales techniques   Created additional revenue with add on sales of other merchandise  Advanced to management with opening and closing duties and training of new employees          Sales   04/2013   to   06/2015     Company Name   City  ,   State       Roofing sales position  Obtained customers who needed new roofs by cold calling  Created additional sales by asking for referrals          Education and Training      High School Diploma     2010       Edmond North High School   City  ,   State                 Business/Marketing   2012       Oklahoma Christian University   City  ,   State                 Business/Marketing   2011       Harding University   City  ,   State            "
SALES,"         SALES       Summary    Self-motivated individual offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive bookkeeping and clerical knowledge.      Highlights        Accounts receivable professional          Effective time management
          Knowledge of Sap          Excellent managerial techniques
          Expert in customer relations
 ADP, SAP, MICROSOFT WORD, EXCEL, OUTLOOK, QUICKBOOKS            Accomplishments      Reduced the open invoice cycle time from 90 days to 10 days by developing
          new dispute reporting procedures.        Experience     04/2016   to   Current     Sales    Company Name   Ôºç   City  ,   State      Sold Auto, Home , Renters, Motorcycle policies, Cross selling to current and
          new customers.  Followed up with current and old customers to ensure happy with services.         01/2015   to   03/2016     SERVICE ADMIN/BOOKEEPER, RUSH ENTERPRISES    Company Name   Ôºç   City  ,   State      Match and coded all paperwork and invoices for departments.  Assisted managers with hiring procedures, screening of candidates, coordinating interviews.  Assisted with all new hire paperwork such as benefit packages and i9 forms.  Ordered all parts and delivered them as well Handled all month end &
          year end closing audits.  Responsible for the continuing education, training, and certification of new and experienced employees   Filed all invoices and paperwork as needed.  Processed all Peterbilt & Cummins warranty claims Handled all Paccar
          Roadside invoices.  Reconciled vendor statements and checked for accuracy.  Assisted with Month End Close.  Filed daily cash sales summary sheets.  Processed all new hire & drug screen paperwork as needed.       Performed daily reports for four different locations of units in areas.  Contacted several vendors for all units due for service & non payments
          Handled all inventory for two locations and input into SAP system.            12/2014   to   02/2015     INVENTORY CONTROL SPECIALIST    Company Name   Ôºç   City  ,   State      Responsible for ensuring inventory production quality and efficiency levels
          and implementing corrective action as required.  Prepared shipping documents for products scheduled to ship (i.e., Fed Ex,
          UPS).  Monitored inventory and controls to ensure adequate product supply
          levels.  Maintained distribution reports and logs as well as all sales and collections
          for the company.         06/2008   to   11/2014     AGENCY SUPPORT SPECIALIST    Company Name   Ôºç   City  ,   State      Rated all sales quotes including flood, home, and auto, motorcycle, boat,
          & travel trailers through about seven different companies to see what rate
          best fit customer's needs and wants.  Handled all escrowed accounts.  Sold auto, home, commercial policies through Nationwide, Progressive,
          and Hartford to customers depending on there needs.  Performed cold
          calling for internet leads.  Expertise in resolving escalated customer issues.  Handled all commercial auto & business calls for any insured needing a
          certificate of liability or adding additional insured to policy.  Handled all accounts that were escrowed & verified all accounts.          Education     2017     BBA  :   Accounting    University Of Texas of the Permian Basin   Ôºç   City  ,   State  ,   United States    Accounting        Skills    Accounts receivable, ADP, closing, cold
          calling, customer relations, inventory, managerial,EXCEL, mail, office, OUTLOOK, MICROSOFT WORD, Month End Close, policies, quality, QUICKBOOKS, SAFETY, selling, sales, SAP, shipping, time management   "
SALES,"         SALES       Summary     General Sales Manager offering 17-year background in sales and customer service, as well   as leading a cohesive team in consistently achieving aggressive sales goals.       Highlights          Excellent communication skills  Established track record of exceptional sales results  Effective Retail Sales Manager  Exceptional multi-tasker      Compelling leadership skills  Resolution-oriented  Energetic  Excellent time management            Experience     April 2014   to   Current     Company Name   City  ,   State     Sales        Successfully assisted clients in choosing floor covering that was consistent with their preferences and budget.  Described use and operation of merchandise to customers.  Ensured that the project vision and design intent were reflected.  Shared product knowledge with customers while making personal recommendations.  Maintained friendly and professional customer interactions.  Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.  Wrote sales slips and sales contracts.         January 2005   to   June 2013     Company Name   City  ,   State     General Sales Manager        Identify staff vacancies and recruit, interview and select applicants.  Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.  Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.  Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.  Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.  Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.  Analyze training needs to design employee development, language training and health and safety programs.  Manage staff, preparing work schedules and assigning specific duties.  Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.  Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization.  Develop, administer and evaluate applicant tests.  Prepare personnel forecast to project employment needs.  Represent organization at personnel-related hearings and investigations.  Plan and direct activities such as sales promotions, coordinating with other department heads as required.  Review operational records and reports to project sales and determine profitability.  Resolve customer complaints regarding sales and service.  Monitor customer preferences to determine focus of sales efforts.  Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.  Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.  Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.  Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.  Plan store layouts or design displays.         August 1998   to   October 2004     Company Name   City  ,   State     Store Manager        Resolve customer complaints regarding sales and service.  Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.  Review operational records and reports to project sales and determine profitability.  Monitor customer preferences to determine focus of sales efforts.  Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.  Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.  Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand.  Select products or accessories to be displayed at trade or special production shows.  Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.  Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.  Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.  Identify staff vacancies and recruit, interview and select applicants.  Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.  Represent organization at personnel-related hearings and investigations.  Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.  Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.  Prepare and follow budgets for personnel operations.  Prepare personnel forecast to project employment needs.  Develop, administer and evaluate applicant tests.          Education          Louisiana Tech University   City  ,   State       Bachelor of Science  :   Psychology            Skills     accounting, benefits, budgets, Excellent communication, contracts, Resolve customer complaints, employee relations, firing, hiring, inventory, labor relations, market trends, marketing, organizational, personnel, policies, problem solver, processes, promotion, receiving, safety, sales, sales forecasting, shipping, staffing, strategic planning, time management, employee development    "
SALES,"         SALES       Professional Summary     graduated from earle high school in may of 1975 and the enlisted in the united states air force from june 1975 to may 1976 honorable discharge started working in a small lumber co where I became a¬†volunteer firefighter and then EMT on an ambulance for 20 years changed careers in 1994 where I went to work for Methodist hospital as an emt started college in 1995 to get in to nursing school graduated in 2001 with associates of applied science in nursing still working with Methodist now as a nurse started in different areas at university and finally wound up doing surgery went to chest pain in er to get more experience doing cv for a year then went to Methodist north to work in surgery cvor my main interest but also done general orthro and cysto as well in august 2015 I retired from Methodist after 21years service to travel nurse since then after a bad travel assignment I went to st francis Bartlett from dec 2015 to march 2016 but decided to go back traveling with a different company went to baxter regional hospital in mountain home from march 2016 to june 2016 then cox south hospital in springfield mo cut short contract due to my house flooding was out for 7 weeks then went to Missouri university hospital in Columbia mo from sept 2016 to dec 2016       Skill Highlights          Laparasopic procedures familiarity  Medication administration expert  Vascular care understanding  Advanced Cardiac Life Support (ACLS) certification  Computerized charting specialist  Enthusiastic caregiver  IV drug therapy management  Specimen collection/processing proficiency  Sterilization techniques mastery  OR and ER experience              Accomplishments     Collaboration   Collaborated with physicians to plan and implement patient care.  Compliance  Maintained compliance with regulatory standards by [compliance activity] .  Family Support   Educated families about procedures, treatment regimens, prevention and care.Documentation  Documented patient intake information.Patient Care  Ensured quality control through admissions, assessment, treatment and referral for a broad range of patients.  Treated patients suffering from trauma, acute chest pain, respiratory failure and drug overdoses.Documentation            Documented patient information obtained from intake interviews.Custodial Duties  Kept linen and utility areas clean, emptied and cleaned urinals and bedpans, emptied patient dirty linen hampers.  Reporting  Prepared regular charts on patient's health related history, medication restrictions and allergies.OSHA Compliance  Properly disposed of daily biohazard waste in compliance with federal and local regulations.  Patient Education  Educated patients about medical procedure steps, recovery measures and medication instructions.Physician Support  Consistently praised by physicians for efficient assistance in minor surgical procedures and patient handling.Surgical Preparation  Prepared patients for surgery by performing screening tests, evaluating vitals and administering proper medication. Collaboration     Compliance      Family Support      Educated families about procedures, treatment regimens, prevention and care.        Maintained compliance with regulatory standards by  [compliance activity]  .     Collaborated with physicians to plan and implement patient care.              Professional Experience      sales   10/1981   to   07/1994     Company Name   City  ,   State      ware house foreman   ordering materials   operating fork lifts         sales    07/1976   to   10/1981     Company Name   City  ,   State      sales          office clerk   05/1975   to   06/1976     Company Name   City  ,   State      typing duties  leave request  pulling dorm guard duty when necessary         registered nurse\emt   07/1994   to   08/2015     Company Name   City  ,   State     started out as emt then registered nurse        circulator in surgery   12/2015   to   03/2016     Company Name   City  ,   State             Military Experience      office clerk   05/1975   to   06/1976     Company Name   City  ,   State      airman of the month  honorable discharge         Education and Training      Associate of Applied Science     2001       southwest tennessee community college   City  ,   State  ,   usa                  1980       midsouth community college   City  ,   State  ,   usa      emt cert         High School Diploma     1975       earle high school   City  ,   State  ,   usa             Licenses     tennessee license 133714 inactive  arkansas licenseR070029 active  florida license RN9407268 active  BLS 2017  ACLS 2017       Personal Information     birthday:march 10 1956  gender:male  religion:church of christ  martial status:married  number of children:one son two daughters       Skills     started out hand charting but now at north computer charting on cerner.i run the tmr laser in the heart rooms operate the cryo and ablation machine.i operate the veri q machine measuring blood flow the the arteries.operate the laparoscopic equipment in the heart and general side of the OR.start iv's on patients give antibiotics run fluids thru iv pumps. i know how to prep a pt for surgery making sure the saftey of the pt before during and after surgery. i have done moderate sedation of pts call the family during surgery make sure chart is correct and everything is signed before surgery. making sure any blood products are needed    "
SALES,"         SALES         Summary    Enthusiastic, and outgoing Customer Service Associate proficient at building positive relationships with new and existing
customers by offering superior customer service. Skilled in establishing rapport with clients. Self-motivated with exceptional
communication and computer capabilities.      Highlights          Exceptional communication skills  Upselling techniques   Quick learner¬†  Merchandising  Credit card processing  Stocking   Strategic sales knowledge            Skilled problem solver   Proficient in cash management      Cash handling accuracy  Banking and financial services background  Organized  Detail-oriented  Excellent multi-tasker  Display design  Flexible schedule  Proficient in MS Office            Experience      Company Name    City  ,   State    Sales   10/2014   to   09/2015       Greeted customers entering the store to ascertain what each customer wanted or needed.  Described product to customers and accurately explained details and care of merchandise.  Politely assisted customers in person and via telephone.  Answered product questions with up-to-date knowledge of sales and store promotions.  Bagged, boxed or gift-wrapped sold merchandise per customer's request.  Provided ongoing guest service, including giving fashion advice.  Maintained cleanliness and presentation of stock room and production floor.  Built long-term customer relationships and advised customers on purchases and promotions.  Routinely answered customer questions regarding merchandise and pricing.  Asked open-ended questions to assess customer needs.  Designed displays to make the store experience interactive, engaging and reassuring.  Learned, referenced and applied product knowledge information.  Replenished supplies, bags and other materials at each cash wrap.  Folded and arranged garments in attractive displays.  Recommended alternative items if product was out of stock.          Company Name    City  ,   State    Laborer/ Housekeeping   09/2013   to   06/2014       Properly labeled and diluted all cleaning solutions.  Supervised the cleaning, maintenance and care of building and grounds.  Thoroughly scrubbed and cleaned bathroom fixtures and partitions.  Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.  Spot cleaned furniture and carpet.  Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.  Promoted building security by locking doors and checking electrical appliances for safety hazards.  Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.  Scrubbed, top-coated, buffed and varnished hard floors.  Worked here again in 2015.          Company Name    City  ,   State    Cashier   11/2011   to   05/2012       Answered several calls per day by addressing customer inquiries, solving problems and providing new product information.  Greeted customers entering the store to ascertain what each customer wanted or needed.  Politely assisted customers in person and via telephone.  Provided an elevated customer experience to generate a loyal client√®le.  Answered product questions with up-to-date knowledge of sales and store promotions.          Company Name    City  ,   State    Cashier/ Food Preperation/ Tanning   01/2011   to   07/2011       Answered questions regarding the store and its merchandise.  Greeted customers and ascertained customers' needs.  Stocked shelves and supplies and organized displays.  Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods Trained kitchen staff on proper use of equipment, food handling, and portion sizing.  Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices Prepared daily food items, and cooked simple foods and beverages Executed customer transactions, including money, checks and charge accounts.  Counted cash drawers.          Company Name    City  ,   State    Technician   06/2010   to   09/2010       Cared for animals pre-surgery.  Performed routine diagnostic tests.  Helped euthanize sick and injured animals when appropriate.  Cared for animals in both routine and emergency situations.  Weighed and helped preform exams on animals and recorded information in files.  Help Vet on duty with surgeries.  Prepared billing after treatment.          Company Name    City  ,   State    Substitute Secretary / Substitute Teachers aide   08/2009   to   Current       Promoted good behavior by using the positive reinforcement method.  Helped distribute employee notices and mail around the office.  Screened all visitors and directed them to the correct employee or office.  Answered and quickly redirected several calls per day.  Answered and managed incoming and outgoing calls while recording accurate messages.  Maintained a clean reception area, including lounge and associated areas.  Helped with children that needed direct supervision at all times.          Company Name    City  ,   State    Teller   12/2006   to   02/2009       Organized, stocked and maintained the teller window area.  Organized and removed online banking files no longer in use.  Executed customer transactions, including deposits, withdrawals, money orders and checks.  Rapidly and efficiently prepared customer and ATM cash and change orders.  Coordinated daily cash reconciliation at a high-volume location.  Maintained balancing record with a high rate of accuracy.  Handled various accounting transactions.          Company Name    City  ,   State    Customer Service   04/2006   to   12/2006       Office Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.  Refilled and rotated items on shelves to maintain well-stocked inventory.  Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.  Verified all deliveries against invoices and completed shortage and overage reports.  Developed knowledge about products and sales items to answer shoppers' questions.  Maintained up-to-date knowledge of product and service changes.  Solved unresolved customer issues.  Strong leader of customer support staff.  Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.  Created daily and weekly cash reports for accounting management.  Monitored payments due from clients and promptly contacted clients with past due payments.  Executed customer transactions, including deposits, withdrawals, money orders and checks.  Coordinated daily cash reconciliation at a high-volume location.  Handled various accounting transactions.          Company Name    City  ,   State    Housekeeping   05/2012   to   Current        Cleaned rooms to the satisfaction of all clients.        Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.       Cleaned and maintained bathrooms and showers and swept and mopped floors.         Traveled to and from work sites in a timely manner.           Dusted furniture, walls, machines and equipment.             Dusted and mopped all hard surfaces.               Gathered and emptied trash and recycling bins.                 Polished furniture and metal fixtures.                   Managed quality communication, customer support and product representation for each client.                     Worked under strict deadlines and responded to service requests and emergency call-outs.                     Education      High School Diploma     2006     Oak Hill High School  ,   City  ,   State      GPA:   Top 10% of class Graduated with Honors member of National Honor Society treasurer of FCCLA     Top 10% of class   Graduated with Honors  Member of National Honor Society  Treasurer of FCCLA         Skills    ¬†cash management, communication skills, computer literate,customer service   "
SALES,"         SALES       Summary    Over 17 years of sales and operations management experience in specialty and big-box retail and 4 years sales experience in the automotive sector.  Experienced in hiring, training, supervision, and coaching.  Proven skills in operations and human resource management, planning, negotiating, organizing and overseeing projects, and events. Committed to the highest work ethic and attainment of organizational goals and objectives.      Highlights          Excellent interpersonal and coaching skills  Sales leadership development  Performance metrics  Detail-oriented   Procedure development    Employee engagement  Conflict resolution      On-boarding and training  Recruiting  Performance coaching and counseling   Operations management    Human resources management    P&L management   Powerful negotiator              Accomplishments       Drove store ranking from 297 in company to top 10 in less than 6 months of taking over store    Increased year-over-year sales by  60% .    Oversaw multiple stores in the Southeast and worked directly with local management to drive sales and operational success.   Initiated sales and merchandising policies that were adopted company-wide.     Recipient of Best Buy's Top Gun Award multiple times for sales and productivity.       ?            Experience      Sales   07/2015   to   Current     Company Name   City  ,   State        Identified prospective customers using lead generating methods and performing an average of 30 cold calls per day.      Participated in various incentive programs and contests designed to support achievement of production goals.      Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.      Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.     Took daily inbound calls and internet inquiries, faxes, and consumer and business credit applications for assigned accounts and clients.     Consistently met and exceeded department expectations for productivity and accuracy levels.            Sales   08/2012   to   07/2015     Company Name   City  ,   State        Implemented a consultative selling approach with all clients.      Contacted new and existing customers to discuss how their needs could be met with specific products and services.      Quoted prices, credit terms and other bid specifications.     Negotiated prices, terms of sales and service agreements.     Completed  30-60  outbound calls daily, with average conversion rate of  50 %.      Responded to all customer inquiries in a timely manner.     Maintained
exceptionally high CSI scores by offering the highest quality customer service
possible.   Maintained customer
relationships after the sale to generate referrals and repeat business.
  Took role of F&I
manager for a four month period in which I maintained highly accurate paperwork
and an average of $1100 back-end per deal.

Helped develop an Internet Sales Team that worked
internet deals from the initial submittal through the sale and delivery process.   Advanced user of  Xtreme Service Drive  sales management software, generating pipeline and account reports weekly.            Store Manager   08/2011   to   08/2012     Company Name   City  ,   State        Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.      Determined staff promotions and demotions, and terminated employees when necessary.      Completed weekly schedules according to payroll policies.     Maintained daily record of all transactions.     Addressed and corrected sales staff communication issues in a tactful and effective manner.      Opened a new store location and assisted in recruiting and training new staff.             Market Area Manager/Store Manager   03/2008   to   08/2010     Company Name   City  ,   State        Oversaw general operations of 5 stores in the Southeast.      Developed and shared best practices across the company.     Oversaw the development and launch of  multiple product lines.         Recruited, hired and trained new employees for  various stores and store openings             Revamped  in-store sales and merchandising  programs, resulting in a  60 % improvement in  sales .                Mentored, coached and trained  10  team members.                  Identified inefficiencies and made recommendations for process improvements.                    Conducted new employee orientation to foster positive attitude toward organizational objectives.                     Identified staff vacancies and recruited, interviewed and selected applicants.                      Designed floor plan to make the store experience interactive and engaging.                        Trained all new managers on store procedures and policies.                          Worked closely with the district manager to formulate and build the store brand.                            Evaluated return-on-investment and profit-loss projections.                         Store Manager   06/2006   to   03/2008     Company Name   City  ,   State        Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.      Reorganized the sales floor to meet company demands.      Stocked and restocked inventory when shipments were received.     Addressed customer inquiries and resolved complaints.     Completed a series of training sessions to advance from Assistant Manager to Store Manager.      Trained staff to deliver outstanding customer service.      Completed weekly schedules according to payroll policies.      Delivered excellent customer service by greeting and assisting each customer.             Department Manager   04/1997   to   03/2004     Company Name   City  ,   State           Addressed and corrected sales staff communication issues in a tactful and effective manner.           Trained staff to deliver outstanding customer service.        Wrote order supply requests to replenish merchandise.     Completed weekly schedules according to payroll policies.      Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.        Reorganized the sales floor to meet company demands.         Stocked and restocked inventory when shipments were received.    Delivered excellent customer service by greeting and assisting each customer.    Served as mentor to junior team members.        Led trainings for up to  20  employees on a weekly basis.      Planned and led training programs on staff development.      Offered specific training programs to help workers improve  sales ,  merchandising  and  inventory control .        Managed new product and content releases.              Department Manager   01/1993   to   01/1997     Company Name   City  ,   State        Trained staff to deliver outstanding customer service.      Reorganized the sales floor to meet company demands.      Stocked and restocked inventory when shipments were received.     Addressed customer inquiries and resolved complaints.     Delivered excellent customer service by greeting and assisting each customer.            Education      Bachelor of Arts  :   Religion /Psychology   2006       Charleston Southern University   City  ,   State               Skills      Customer Service
  Direct-to-Vendor Buying/Ordering¬†  Internet Sales     Inventory Control¬†    Loss Prevention
    Merchandising  Multi-unit Management


    Negotiating/Closing  On-boarding  Payroll  P&L
       Management   Planning  Receiving
         Recruiting
         Sales
       Coaching and Training


    Sales Management
         Store
       Relocation and Remodeling  Team
       Leadership  Mentoring
         Vendor Relations




     "
SALES,"         SALES       Career Overview     During the course of my career as an IT Professional, I have developed a varied set of I.T. and business related skills.  I hold expert knowledge in applying technology to business processes resulting in a more cost effective and efficient enterprise.  My accomplishments as a major player in the successful pioneering and implementation of the ""Paperless Office"" in 33 local Virginia agencies, created a paradigm shift in the culture of how agencies currently do business.  The experience of being a road warrior leading the day to day ""hands on"" training of the user afforded me a ""real life"" work experience and invaluable insight in user training needs, challenges, acceptance and buy-in.  The knowledge I gained from the users resulted into successful problem solving, change management and implementation outcomes of enterprise management systems. This kind of knowledge and experience cannot be gained in a classroom or from a white paper.  I have a strong ability to quickly capture business rules, policies, procedures, workflow issues, functional requirements and resolve client and technical roadblocks hindering successful implementation.  I maintain a reputation of improving the work environment via technology and delivering a solution that surpasses client expectations. Strong analytical skills used in business and requirements analysis for a variety of industries. Keen problem solving skills allowing rapid assimilation and resolution of complex problems. Ability to anticipate issues, think proactive, and use critical thinking skills to plan stakeholder elicitation sessions. Ability to quickly scope training and implementation requirements of project. Able to excel in fast-paced environments, with aggressive project timeliness. Excellent problem analysis, troubleshooting, and resolution skills. Quick to identify weak links in enterprise implementation and ability to effectively find solutions. Planning Extensive team management experience covering large and small projects. Articulation of concerns in technology project planning to senior management, including the impact, readiness, and buy-in related to human factors. Familiar with general project management practices, including the use of project management software/tools. Demonstrates good organizational and delegation skills and efficient, effective management of one's own and other's time. Communications Skilled in building strong relationships with project stake-holders. Ability to market a project to successfully obtain Stakeholder and user buy-in. Experienced presentation skills. Works well with people. Knows how to listen, inspire, motivate, collaborate, and hold accountable, if necessary. Excellent written and oral communication skills with the ability to communicate appropriately in business and technical situations at all levels in matrix organizations. Articulation of complex issues in technology project planning to senior management, including technology impact, and human factors. Testing Working knowledge of industry standard software testing methodologies, tools, processes, and /practices. Training Results-driven, team-oriented and posses a personable demeanor and positive attitude. Professional, well organized and ability to present training to diverse population. Self-motivated, directed, and devoted. Ability in taking up new theories and concepts as well as responsibilities. Experience in statewide travel. Strong ability to recognize and accommodate various user training levels and challenges. Quickly learn new software and software training tools. Highly effective in scoping overall training needs and the needed resources of enterprise projects. Experience handling technical issues that arise before and during training sessions. Experience in technical writing such as coursework, presentations, user manuals. Technical support professional with IT background. Enjoys troubleshooting to find solutions to difficult training projects, workflow and technical issues.        Qualifications          Windows2000, Windows XP, Windows Vista, Linux, Macintosh. Microsoft Business Tools:  MS Word  Excel  PowerPoint  Visio  Camtasia  Smart-draw  Snag It  Requisite Pro  Windows NT, 2000, XP, Vista, Windows 7, 8, 8.1  Mac PC  Apple I Works  SharePoint   Proficient in AVG, Printers, PC Security systems  MS Office proficiency  Accomplished with mobile devices  Patient and diligent  Troubleshooting proficiency              Technical Skills        Skills    Experience    Total Years    Last Used    Communication Skills,     Exceptional listener and communicator who effectively conveys information verbally and in writing.    40    today    Computer/Technical Literacy    Computer-literate performer with extensive software proficiency covering wide variety of applications.    40    today    Analytical/Research Skills,    Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.    40    today    Flexibility/Adaptability/Managing Multiple tasks    Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.    40    today    Interpersonal Abilities.     Proven relationship-builder with interpersonal skills.     40    today    Leadership/Management Skills.    Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.    40    today    Multicultural Sensitivity/Awareness.    Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.     40    today    Planning/Organizing.    Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.    40    today    Problem-Solving/Reasoning/Creativity.     Innovative problem-solver who can generate workable solutions and resolve complaints.    40    today    Teamwork    Resourceful team player who excels at building trusting relationships with customers and colleagues.    40    today          Accomplishments     My accomplishments as a major player in the successful pioneering and implementation of the ""Paperless Office"" in 33 local Virginia agencies, created a paradigm shift in the culture of how VDSS and DSS agencies currently do business.  ¬†          Suggested a business solution to make a policy and procedure change versus an IT development solution which proved to result in an estimated $1 million (1,000.000.00) savings for the State VDSS IT department.        Work Experience     June 2011   to   Current     Company Name   City  ,   State     Sales             March 2013   to   August 2013     Company Name   City  ,   State     Training Consultant/Business Analyst        Developed DW refresher course and new user curriculum.  Developed new versions of the DW training user manuals.  Served as liaison to user, administrator, developers and program managers, suggesting improvements to existing functionality.  Recognized the need for improvements to VDSS DW's routine training techniques  Communicated the need to update training resources such as the use of curriculum development software (Articulate).  Used Microsoft Business Office Suite products and Snag It,   Conducted all training of Data Warehouse to state and local administrators.         January 2008   to   June 2008     Company Name   City  ,   State     Training Consultant/Business Analyst        Identified and documented functional requirements for the implementation of an enterprise system which incorporated HR, E-Finance, E-Pharmacy, Crisis, Case Management and Reporting.  Developed user readiness surveys, business process models, vendor selection guide and a training implementation plan beyond the assigned project's Statement of Work.  Supported RFP development process.  Liaison between software vendors and stakeholder.         January 2006   to   January 2008     Company Name   City  ,   State     Training Consultant/Business Analyst        Project Lead Trainer for ChildWins (electronic case management project).  Successfully directed all aspects of training as well as solely trained a complex 13 system search application (SPIDeR) to approximately 3000 local and state staff resulting in approximately 85% increase in use of SPIDeR application.  Trained Data Warehouse statewide, (a complex reporting and statistical application), resulting in approximately 80% increase to application usage.  Suggested a business solution to make a policy and procedure change versus an IT development solution which proved to result in an estimated $1 million (1,000.000.00) savings for the State VDSS IT department.  Reduced training expenses by effectively reducing the standard training travel staff of 2 trainers to 1, meeting VDSS training goals and standards.  Developed DW curriculum in several versions to accommodate User needs.  Developed & updated multiple versions of the DW training user manuals.  Represented State VDSS by serving on various local committees.  Served as liaison to user, administrator, developers and program managers, suggesting improvements to existing functionality and training techniques.  Suggested updated training resources such as the use of curriculum development software (Articulate).  Used & excelled in technical writing skills using Microsoft Business Office Suite products, Camtasia, and Snag It, Supported SIT and UAT testing of state applications.  Conducted training of SPIDeR and Data Warehouse to state and local administrators, VDSS Help Desk and program managers in classroom, individual and onsite settings.  Identified and scheduled training locations, environment and timeframe to facilitate successful sessions.  Classroom training developed to accommodate self-guided training for posting to VDSS training website.  Conducted ""Train the Trainer"" sessions statewide supporting  a ""super user"" concept.  Lead ""Super User"" workgroups in training software, hardware installs, troubleshooting, detailed application knowledge, and the handling of business intelligence rules for transition to a state multiple search application.  SPIDeR).  Conducted workshops on topics such as ""Train the Trainer"" and ""Super Users"" for DSS staff.         January 2006   to   January 2008     Company Name   City  ,   State     Training Consultant/Business Analyst        Installation of Electronic Filing System and Reporting software, scanners, printers.  Developed training materials and IT operator manuals.  Trained over 200 employees independently.  Facilitated focus groups consisting of 15 staff members.  Analyzed agency's business processes, documenting requirements and workflow in preparation for installation and training.  Collaborated with various project stake-holders.         January 2001   to   January 2006     Company Name   City  ,   State     Training Director/Business Consultant        Lead business and workflow consultant.  Director of Training for 8 traveling trainers, managing technical and non-technical training projects.  Developed coursework for various learning environments to include classroom, individual, and onsite.  Managed day to day training needs of 33 local DSS agencies and 8 traveling EZ-Filer trainers.  Developed various versions of User's manual to accommodate multiple versions of EZ-Filer software.  Utilized various training techniques to accommodate various user learning levels, medically and physically challenged users.  Road Warrior, 100% travel Major contributor to the development of Long Term Care, Auxiliary Grant and State and Local Hospitalization applications Conceived and modeled the following software functions for EZ-Filer product; Reporting, Case To Do List, Worker Tasks, and Case Summary, making the product more competitive and functional.  Install hardware such as PC's, Scanners, printers, Signature pads, Assisted in company's marketing events Trained Voice Recognition software, Dragon Naturally Speaking 7.0.  Expertise in interpreting Local, State and Federal program policies.  Workflow specialist, created business process for the Medicaid ""Smart Card"" concept.  Maintained inventory control for technical and non-technical supplies for Ez-Filer training staff.          Education and Training     12     Buckingham County High School   City  ,   State  ,   USA     High School Diploma  :   Business            Skills     Business intelligence,   Business process,    Business solution,  ¬†  Project concept to Project Success   Curriculum development,  ¬†  Excellent customer service,    Data Warehouse,  ¬†  Functional,         "
SALES,"         SALES           Summary    Extremely loyal, ambitious and a hard working individual looking to leverage my high level of
customer service skills to excel in a professional sales environment.        Experience      Sales    January 2014       Company Name   Ôºç     State      Care Wear Uniforms          2014 ¬∑Replenish product bins and product racks.  Load/Unload vans a various hospitals.  Set up ""retail"" type stores in said various hospitals.  Inform customers about new product.  Assist customers with their purchases.  Receiving and preparing product, maintaining the Grocery floor and displays, and selling product in support of regional Grocery standards.  Providing courteous, friendly, and efficient customer service ¬∑Give every customer immediate and undivided attention.  Surprise and delight the customers with consistent, delicious food.  Ensure a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products.  Maintain accurate department signage and pricing.  Stock and clean grocery shelves, bulk bins, frozen and dairy case.  Keep Grocery department clean, sweep floors and maintain sweep logs.  Assist with sampling program, keeping sample areas full, clean, and appealing.  Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices.  Operate and sanitize all Grocery equipment in a safe and proper manner.  Road Safety          2013 ¬∑Controls movement of vehicular traffic through construction projects: Discusses traffic routing plans, and type and location of control points with superior.  Distributes traffic control signs and markers along site in designated pattern.  Directs movement of traffic through site, using sign, hand, and flag signals.  Warns construction workers when approaching vehicle fails to heed signals to prevent accident and injury to workers.  Informs drivers of detour routes through construction sites.          Warehouse    January 2012       Company Name   Ôºç   City  ,   State      Memorize System Pavers 30 minute sales presentation ¬∑Visit potential customers at their homes and helped design their dream yards and hard scape ¬∑Provided accurate designs, estimates and payment plans to homeowners on first visit.  Rancho Murieta Community Services District          2012 ¬∑Performs a variety of unskilled and semiskilled labor tasks in the construction and maintenance of water distribution and wastewater collection systems, drainage systems, roads, pipelines and other District facilities ¬∑Works in or around hazardous electrical panels and equipment; assists operations staff as needed ¬∑Reads residential and commercial meters; maintains simple records and logs ¬∑maintains districts open channels and ditch systems.             January 2012       Company Name          Participates in the installation, operation, and repair of sewer mains and appurtenances ¬∑As needed operate light construction equipment, tractors, and easement mowers ¬∑Working under direction, assist CCTV assessment of sanitary sewer main lines and service lines, using mini cam and main line cameras.  Paragon Products-El Dorado Hills          2011 ¬∑Assembly of inverters including soldering capacitors, modifying boards, assembling hardware, hi-pot testing and frequency setting.  Mixing and pouring of epoxy to pot electronics assemblies.  Validate, troubleshoot, and repair pumps using predefined pass/fail criteria ¬∑Installs inverters on pump assemblies ¬∑Record completed serial numbers in Macola database.  Relish Burger Bar-El Dorado Hills          2010 ¬∑Inspect, arrange, and run food in an up-tempo environment ¬∑Assist managers and other staff members in the upkeep of the restaurant ¬∑Interact with customers and ensure customer satisfaction while upselling seasonal and promotional items.  Red Robin          2008 ¬∑Inspect, arrange, and run food in an up-tempo environment ¬∑Assist managers and other staff members in the upkeep of the restaurant ¬∑Interact with customers and ensure customer satisfaction while upselling seasonal and promotional items.          Courtesy Clerk    January 2008       Company Name          maintained a neat and well organized area ¬∑Product orginization and stocked new products as needed ¬∑Responsibile for customer satisfaction.          Education      Bachelor of Science Degree   :   Sport Management  ,   5 2010    Culver Stockton College   Ôºç   City  ,   State      Sport Management        Associates degree   :     5 2007    Sacramento City Community College Stockon College, Sac City College          GPA:   2006 Academic Recognition of Excellence/Deans List-Cumberland University ¬∑CDL Class B w Tanker Endorsement    ACCOLADES ¬∑First Team, Second Team All-Conference: Baseball (Culver 2006 Academic Recognition of Excellence/Deans List-Cumberland University ¬∑CDL Class B w Tanker Endorsement        OSHA Forklift Certified ¬∑ ATSSA Flagger Certified                Skills     Assembly, hardware, customer satisfaction, customer service, database, direction, drivers, electronics, Forklift, Macola, Works, neat, cameras, pricing, Receiving, retail, routing, Safety, selling, sales, soldering, troubleshoot, type, well organized    "
SALES,"         SALES       Professional Summary    I want a challenging occupation where I can allow my innovations to expand with experience immensely.¬† Motivated customer service specialist with over 5¬†years of retail experience in a fast-paced, team-based environment. Expertise in delivering support services and resolving customer complaints. Friendly and hard working associate ready to give it all I have.      Skills          Trusted key holder  Creative problem solver  Exceptional communication skills  MS Windows proficient  Quick learner  Strong client relations  Proficient in cash management  Strategic sales knowledge  Cash flow management  Multi-line phone talent  Team player  Reliable  Goal-oriented  Decisive      Fluent in English  Fluent in Spanish  Calm under pressure  Analytical thinker  PowerPoint presentations  Excellent interpersonal skills  Natural leader  Composed  Crisis communication  Superior verbal and written communication skills  Flexible schedule  Computer-savvy  Organized            Work History      Sales     08/2014   to   Current      Company Name   ‚Äì   City           Described product to customers and accurately explained details and care of merchandise.  Earned management trust by serving as key holder, responsibly opening and closing store.  Politely assisted customers in person and via telephone.  Communicated with vendors regarding back order availability, future inventory and special orders.  Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.  Answered product questions with up-to-date knowledge of sales and store promotions.  Scheduled weekly inventory pickups and deliveries with vendors.  Set up and explained new membership contracts.         Overnight Cashier     02/2014   to   09/2014      Company Name   ‚Äì   City  ,   State      Maintained cleanliness and presentation of stock room and production floor.  Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.  Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.  Scored in top 10% of employees in successful resolution of issues  Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.  Folded and arranged garments in attractive displays.  Learned, referenced and applied product knowledge information.         Seasonal Overnight Stocking     10/2013   to   01/2014      Company Name   ‚Äì   City  ,   State         Loaded truck and properly secured items to prevent damage during transportation.  Demonstrated use and care of merchandise.  Helped customers with questions, problems and complaints in person and via telephone.  Stocked shelves and supplies and organized displays.  Organized store merchandise racks by size, style and color.  Led merchandise selection, pricing, planning and marketing.  Rotated manufacturer products as needed.  Removed damaged, out-of-code, not-in-set and discontinued items from displays.  Loaded and unloaded merchandise using a ladder and pallet jack.  Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.         Customer Service Representative     06/2013   to   06/2014      Company Name   ‚Äì   City  ,   State         Answered an average of  200 ¬†calls per day by addressing customer inquiries, solving problems and providing new information.  Earned management trust by serving as key holder, responsibly opening and closing theater.  Politely assisted customers in person and via telephone.  Assisted customers with food selection, inquiries and order customization requests.  Developed reputation as an efficient service provider with high levels of accuracy.  Designed displays to make the theater experience interactive, engaging and reassuring.         Education      Associate of Arts  :      Current     Miami Dade College    -
                          City  ,
                          State          3.0  GPA  Member of the Supernatural Movement¬†Club  Coursework in Accounting, Finance and Statistics         High School Diploma  :      2013     Miami Senior High School    -
                          City  ,
                          State                 Accomplishments            Customer Service    Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.      Handled guest complaints, maintaining a positive dining experience for all rest.     Monetary Transactions  Handled cash, check, credit and automatic debit card transactions with 100% accuracy.   Telephone Service  Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.          Skills     Customer Service,¬†Bilingual: Spanish & English, financial management, Marketing, Microsoft Word, presenting, Sales,¬† Basic computer knowledge        Additional Information

Customer Service Award from Life 4 Cars Inc.



Employee of the month at Walgreen¬†

   Employee of the month at AMC Theater 24     "
SALES,"         SALES       Summary    OFFICE & CUSTOMER SERVICE EXPERIENCED Reliable Dynamic Responsible Strong Problem Solving Skills Organized Summary Of Qualifications Dedicated and self-motivated individual offering a great background in office environment, with hands-on experience in quality customer service. Able to produce results above client and employer expectation. Excellent communication, organization and time management skills. Strong multi-tasking abilities, needing little or no supervision. Work well both independently and as a contributing member of the team. Proficient in Microsoft Office Suite and the Internet. Enthusiastic Personal Assistant who is a fast learner and can deliver results quickly.Energetic, motivated assistant who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities.Accurate, assertive and adaptable Personal Assistant who can effectively multi-task in challenging situations and meet critical deadlines.Outstanding Personal Assistant driven to provide excellent support to busy business professionals with little guidance. Expert in Excel functions and multi-tasking.       Highlights          Database  Facsimile  Filing  Inventory  Materials  Mail  Money  Office machines  Photocopiers  Pricing and sales  Scanners  Telephones and voice mail.              Experience      Sales      Mar 2015   to   Current      Company Name   Ôºç   City  ,   State     Collected customer feedback and made process changes to exceed customer satisfaction goals.  Made reasonable procedure exceptions to accommodate unusual customer requests.  Provided accurate and appropriate information in response to customer inquiries.  Addressed customer service inquiries in a timely and accurate fashion.  Maintained up-to-date records at all times.  Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.  Provided cross training to 3 staff members.  Recommended and helped customers select merchandise based on their needs.  Exchanged returned merchandise for customers quickly and efficiently.  Confirmed that appropriate changes were made to resolve customers' problems.  Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.  Informed customers about sales and promotions in a friendly and engaging manner.  Processed up to 14 customer sales per day.  Trained new employees on company customer service policies and service level standards.          Sales Consultant     Jan 2014   to   Mar 2015      Company Name   Ôºç   City  ,   State     Communicate with customers, employees, and other individuals to answer questions, receive and distribute money, and address complaints.  Ensure customer satisfaction and receive numerous compliments for my customer service daily.  Stock and clean all supplies, Inform customers of all sales and pricing along with information regarding all products.  Close register.  Stand on feet for long periods of time.  Answered customers' questions and addressed problems and complaints in person and via phone.  Opened and closed the store, which included counting cash drawers and making bank deposits.  Helped customers select products that best fit their personal needs.  Educated customers on product and service offerings.  Kept the showroom clean and maintained neat, orderly product displays.  Built customer confidence by actively listening to their concerns and giving appropriate feedback.  Completed floor replenishment to guarantee size availability and promote customer satisfaction.  Communicated information to customers about product quality, value and style.  Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.  Built and maintained effective relationships with peers and upper management.  Attended team meetings each month to voice concerns and offer constructive feedback to others.         Team Member     Jan 2013   to   Jan 2014      Company Name   Ôºç   City  ,   State     Communicate with customers, employees, and other individuals to answer questions, take orders, and address complaints.  Handle large amounts of cash throughout the day.  Ensure customer satisfaction and receive numerous compliments for my customer service daily.  Do prep work and stock supplies.  Sanitize and keep cleanliness in order.  Close register, and dining area.  Sweep, mop and stock for next shift.  Stand on feet for a long amount of time.         Office Clerk     Jan 2012   to   Jan 2013      Company Name   Ôºç   City  ,   State     Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.  Answer telephones, direct calls, and take messages.  Compile, copy, sort, and file records of office activities, business transactions, and other activities.  Handled incoming and outgoing correspondence, including mail, email and faxes.  Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.  Compute, record and proofread data and other information, such as records.  Maintain and update filing, inventory, mailing, and database systems, either manually or using a compute.  Open, sort, and route incoming mail, and prepare outgoing mail.  Review files, records, and other documents to obtain information to respond to requests.  Deliver messages and run errands.  Inventory and other materials, supplies, and services.  Screened telephone calls and inquiries and directed them as appropriate.  Devised and maintained office systems to efficiently deal with paper flow.  Created expense reports using Microsoft Excel spreadsheets.  Typed documents, updated websites and compiled information for meetings.  Conducted extensive online and phone research.         Education      High School Diploma     2014     Gateway High School   Ôºç   City  ,   State            Languages     Fluent in Spanish			       Skills      Business correspondence  Excellent communication  Customer satisfaction  Customer satisfaction  Customer service  Customer service  Database  Email  Expense reports  Faxes  Facsimile  Filing, Inventory, listening, mailing, Materials, meetings, Microsoft Excel, Mail, Money, office, neat, next, Office machines, Photocopiers, Pricing, quality, Report writing, research, retail, sales, Scanners, Fluent in Spanish, spreadsheets, take messages, team player, telephone, Telephones, phone, phone etiquette, typing speed, voice mail, websites     "
SALES,"         SALES       Summary    OFFICE & CUSTOMER SERVICE EXPERIENCED Reliable Dynamic Responsible Strong Problem Solving Skills Organized Summary Of Qualifications Dedicated and self-motivated individual offering a great background in office environment, with hands-on experience in quality customer service. Able to produce results above client and employer expectation. Excellent communication, organization and time management skills. Strong multi-tasking abilities, needing little or no supervision. Work well both independently and as a contributing member of the team. Proficient in Microsoft Office Suite and the Internet. Enthusiastic Personal Assistant who is a fast learner and can deliver results quickly.Energetic, motivated assistant who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities.Accurate, assertive and adaptable Personal Assistant who can effectively multi-task in challenging situations and meet critical deadlines.Outstanding Personal Assistant driven to provide excellent support to busy business professionals with little guidance. Expert in Excel functions and multi-tasking.       Highlights          Database  Facsimile  Filing  Inventory  Materials  Mail  Money  Office machines  Photocopiers  Pricing and sales  Scanners  Telephones and voice mail.              Experience      Sales      Mar 2015   to   Current      Company Name   Ôºç   City  ,   State    Collected customer feedback and made process changes to exceed customer satisfaction goals.   Made reasonable procedure exceptions to accommodate unusual customer requests.    Provided accurate and appropriate information in response to customer inquiries.    Addressed customer service inquiries in a timely and accurate fashion.    Maintained up-to-date records at all times.    Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.    Provided cross training to 3 staff members.    Recommended and helped customers select merchandise based on their needs.    Exchanged returned merchandise for customers quickly and efficiently.    Confirmed that appropriate changes were made to resolve customers' problems.    Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.    Informed customers about sales and promotions in a friendly and engaging manner.    Processed up to 14 customer sales per day.    Trained new employees on company customer service policies and service level standards.         Sales Consultant     Jan 2014   to   Mar 2015      Company Name   Ôºç   City  ,   State    Communicate with customers, employees, and other individuals to answer questions, receive and distribute money, and address complaints.  Ensure customer satisfaction and receive numerous compliments for my customer service daily.  Stock and clean all supplies, Inform customers of all sales and pricing along with information regarding all products.  Close register.  Stand on feet for long periods of time.  Answered customers' questions and addressed problems and complaints in person and via phone.  Opened and closed the store, which included counting cash drawers and making bank deposits.  Helped customers select products that best fit their personal needs.  Educated customers on product and service offerings.  Kept the showroom clean and maintained neat, orderly product displays.  Built customer confidence by actively listening to their concerns and giving appropriate feedback.  Completed floor replenishment to guarantee size availability and promote customer satisfaction.  Communicated information to customers about product quality, value and style.  Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.  Built and maintained effective relationships with peers and upper management.  Attended team meetings each month to voice concerns and offer constructive feedback to others.        Team Member     Jan 2013   to   Jan 2014      Company Name   Ôºç   City  ,   State    Communicate with customers, employees, and other individuals to answer questions, take orders, and address complaints.  Handle large amounts of cash throughout the day.  Ensure customer satisfaction and receive numerous compliments for my customer service daily.  Do prep work and stock supplies.  Sanitize and keep cleanliness in order.  Close register, and dining area.  Sweep, mop and stock for next shift.  Stand on feet for a long amount of time.        Office Clerk     Jan 2012   to   Jan 2013      Company Name   Ôºç   City  ,   State    Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.  Answer telephones, direct calls, and take messages.  Compile, copy, sort, and file records of office activities, business transactions, and other activities.  Handled incoming and outgoing correspondence, including mail, email and faxes.  Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.  Compute, record and proofread data and other information, such as records.  Maintain and update filing, inventory, mailing, and database systems, either manually or using a compute.  Open, sort, and route incoming mail, and prepare outgoing mail.  Review files, records, and other documents to obtain information to respond to requests.  Deliver messages and run errands.  Inventory andother materials, supplies, and services.  Screened telephone calls and inquiries and directed them as appropriate.  Devised and maintained office systems to efficiently deal with paper flow.  Created expense reports using Microsoft Excel spreadsheets.  Typed documents, updated websites and compiled information for meetings.  Conducted extensive online and phone research.        Education      High School Diploma     2014     Gateway High School   Ôºç   City  ,   State            Languages    Fluent in Spanish				Report writing      Skills    Business correspondence, Excellent communication, customer
satisfaction, Customer satisfaction, customer
service, Customer service, Database, email, expense reports, fast, faxes, Facsimile, Filing, Inventory, listening, mailing, Materials, meetings, Microsoft Excel, Mail, Money, office, neat, next, Office machines, Photocopiers, Pricing, quality, Report writing, research, retail, sales, Scanners, Fluent in Spanish, spreadsheets, take messages, team player, telephone, Telephones, phone, phone etiquette, typing speed, voice mail, websites   "
SALES,"         SALES           Summary     Passionate Marketing Manager leveraging expertise program management, sales enablement, and brand awareness to deliver lucrative results for rapid-growth corporations. Identifies long-term opportunities to produce high-impact ROI and increase customer outreach with cost-centric solutions.        Highlights          Strategic Campaign Management   ‚óèLead Generation  Marketing Communications ‚óè  Partner Programs      Program & Project Management  Sales Enablement  Email, Web, & Print Content  Account Management            Experience      Sales    November 2014   to   Current     Company Name   Ôºç   City  ,   State      Maintaine knowledge of current menu items, ingredients and preparation methods.  Deliver exceptional service by greeting and serving guests in a timely, friendly manner.  Suggest additional items to guests to increase restaurant sales.  Skillfully anticipate and address guests service needs.  Effectively communicate with kitchen staff regarding guest allergies, dietary needs and other special requests.          Marketing Manager (Contract)    April 2012   to   November 2014     Company Name   Ôºç   City  ,   State      ‚óèCreate, deliver, and optimize marketing materials including; data sheets, website, and other collateral. ‚óè   Develop messaging that is supportive of and consistent with marketing strategies. ‚óè   Research competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising while updating and maintaining research database. ‚óè   Deliver social media campaigns via Hubspot to LinkedIn, Twitter, Facebook, Spiceworks and email. ‚óè   Manage event logistics for tradeshows, conferences and sales meetings to meet budget requirements. ‚óè   Proactively work with vendors to process expenditure requests and approvals. ‚óè   Develop marketing communications campaigns and project management of activities. ‚óè   Manage delivery of press releases, media relations content, case studies, white papers, executive bios, corporate newsletter content, and social media content. ‚óè   Created a strategic demand generation plan targeting various industries; Healthcare, Public Safety, Utilities, Retail, Manufacturing, Construction and other market segments.  Developed strategies for digital marketing campaigns including; SEM, Google Ads and Ad-words, content syndication, blogging, webinars and email campaigns to generate opportunities for sales.  Managed marketing automation systems to support campaign execution (Microsoft CRM Dynamics, TreeHouse, and Google Analytics) and measure effectiveness of each campaign to drive ongoing investment decisions. ‚óè   Measured demand generation performance against revenue goals and effectively delivered reporting metrics to marketing and sales leadership to ensure all lead scoring and nurture programs are continually optimized. ‚óè   Collaborate with multiple stakeholders including: Global Managers, Channel Marketing, Marketing Ops, Sales, and Product Marketing to analyze sales objectives, sales qualified leads (SQL) and improve demand creation strategies. ‚óè   Managed team responsible for graphics, analytics, web maintenance, email marketing, lead nurturing, creative services and webinars. ‚óè   Managed and negotiated with all vendors and co-manage a 1.5 million dollar marketing budget for the company.          Outbound Marketing Manager    January 2011   to   March 2012     Company Name   Ôºç   City  ,   State      ‚óèSuccessfully launched Juniper OEM go-to-market (GTM) plans that expanded the end to end solution of Dell's networking portfolio. ‚óè   Created marketing communication plans and implemented procedures to streamline processes to ensure close coordination of parties involved for each product launch, including departments working in silos. ‚óè   Devised a product launch tracking system for specific product lines and administered effective collaboration with core launch team.  Facilitated weekly meetings with Juniper and Dell core staff to ensure smooth flow of communication across all business units by monitoring and reporting delays and issues to senior staff. ‚óè  Executed editorial strategy and content of Dell's Networking Communications, which included newsletters, SharePoint networking collaboration website, product sales training, and internal marketing campaigns.          Marketing Programs Manager    February 2008   to   December 2011     Company Name   Ôºç   City  ,   State      ‚óèPartnered with global managers in executing strategic campaigns and provided sales teams with product messaging and value propositions. ‚óè   Administered channel partner activities including; editorial calendar, web pages, email and quarterly newsletters. ‚óè   Managed all in-house product sales training videos by applying adeptness and experience in Saba LMS and Camtasia VOD system; including all recording, edition, HTML pages and uploading to training site. ‚óè   Efficiently managed events, logistics, invitations, registrations, website, vendors, budgets, surveys, and event metrics. ‚óè   Delivered monthly announcements to more than 5,000 Ericsson employees, partners, and updates to website. ‚óè Developed and implemented automated systems for various databases and logistics that optimized the distribution list from 1,200 to 5,300 within six months while minimizing manual labor and margin of error. ‚óè   Successfully developed and managed a pod-casting program titled ""IP Talk Radio"" that generated company wide attention from all levels of Ericsson and increased website traffic by 65% in one quarter. ‚óè   Built and managed portfolio of marketing initiatives including KPIs, budgeting, campaign tracking and analysis using Salesforce.com and Marketo. ‚óè   Managed online metrics for the internal website and raised awareness by 209% to 5,500 Ericsson employees.          Marketing Consultant    March 2002   to   January 2008     Company Name   Ôºç   City  ,   State      ‚óèManaged internal and external web content, web development, ecommerce payment gateways, and Content Management Systems (CMS) for 80% of my clients. ‚óè   Created strategic marketing plans for go-to-market campaigns, focusing on Google Ad and Adwords. ‚óè   Conducted market analysis to better focus marketing tactics on the proper target market; thus, expanding market awareness and increasing online sales by 35% within three months. ‚óè   Produced various marketing materials for products and services, such as video testimonials, case studies, advertisements, brochures, newsletters, email campaigns, and partner programs.          Program Manager    January 2000   to   January 2002     Company Name   Ôºç   City  ,   State            Affiliate Marketing Manager, Nationwide Territory    January 1998   to   January 2000     Company Name   Ôºç   City  ,   State            Channel Sales Account Manager, North-West Territory    January 1995   to   January 1998     Company Name   Ôºç   City  ,   State            Education      Bachelor of Science   :   Marketing  ,   1994    California State University Northridge   Ôºç   City  ,   State  ,   US            Skills     MS Office Suite (Word, Excel, Outlook, PowerPoint), SharePoint, Visio, LMS, Centra, Digital Marketing, MailChimp, Webtrends, TreeHouse PRM, MS Dynamics, Salesforce.com, Hubspot, Marketo, Vertical Response, Photoshop, Dreamweaver, TeamSite CMS, Citrix, Social Media; LinkedIn, Facebook, and Twitter    "
SALES,"         SALES       Career Focus     Sales and Marketing expertise includes over 15 years in the Atlanta Real Estate Industry with professional awards and multi million dollars in sales volume yearly. As an Independent Contractor, I managed all aspects of sales,marketing, human resources, advertising and tax accountability with one assistant.  I have also been the business manager part time for a local bicycle store a well as working full time building clientele for a major retailer and iconic internationally recognized cosmetics firm.        Skills      Sales,  strong problem solving and team building skills    computer proficient affinity for concise but thorough record keeping  internet and social media saavy, goal oriented with counter business model ready for creative staffing and event idea execution         good interpersonal awareness/ open to persuasive communication  and coaching   awareness of client needs/interests as well as upper ideas for development  and management goals         Professional Experience      Sales    01/2007   Ôºç   08/2015     Company Name     City  ,   State           Savoir Faire and Chanel Atelier Academy Graduate  Macys My Client Award Develop for clientele and marketing strategy to increase staff productivity and volume.  Maintained client log of over 500 contacted through email,text and voice on a weekly basis and by appointment.      Host dynamic social media networking page/website for clients up to the minute information.      Maintain explicit Chanel guidelines for hygiene/ beauty treament and makeup application.Function as Fragrance Ambassador for the line.      Create, schedule and advertise special events and promotions for Chanel product line.      Interface with clients in store regarding their treatment and beauty application.     Our clients include Atanta celebrity and fashion industry names as well as local Vinings , West Cobb and some Buckhead Chanelophites.           Real Estate Sales   01/1997   Ôºç   Current     Company Name     City  ,   State       Atlanta Board of Realtors Million Dollar Club Life Member  Coveted Phoenix Award denoting 10 consecutive years of over one Million per year in sales  Former Jenny Pruitt/Harry Norman Realtor  Top sales producer in office many years for homes in price range of $150,000 - $950,000.  Specialize in single family homes and condominium - new and resale purchases.  Relocation credentials for assisting transfered employees in the sale of their home or purchase of a home if buyer coming into Atlanta.          Chief/Volunteer   01/1990   Ôºç   01/1992     Company Name     City  ,   State       Managed and trained a volunteer force of 30 firefighters within POST certification training guidelines.  Maintained two Fire stations.  Petitioned Mayor and City Council for funding for training and equipment and executed funding events  Worked with insurance companies regarding billing and Arson Investigation training.  I have maintained my Class B license.          Education          Bachelor of Arts  :  Georgia State University               Anthropolgy  Atlanta, Ga, USA   Prehistoric/Historic culturally significant coursework and field study and excavation ¬†under the late Dr. Roy S. Dickens      "
SALES,"         SALES         Professional Summary     Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.   Analyst with extensive experience in Microsoft Office¬†. Proficiencies include  Microsoft Word¬† and  Microsoft Outlook .¬†¬†Can effectively multitask in challenging situations and meet critical deadlines. I'm self-motivated, I work well independently and need little supervision.       Core Qualifications           Excellent comprehension and retention skills  Can work with short deadlines and under pressure  Offering a fresh perspective on Customer service needs.  Computer and technical literacy  Strong organization skills, the ability to plan ahead and always do a thorough job.  Articulate and persuasive to present my ideas to the public  Expert in Creative Problem solving  Education and Professional Placement  Customer needs Assessment  Experience with appointment scheduling       Contract negotiation/review/drafting   Change management¬†  Advertising¬†  Business Development  Marketing  Multi-Task Management¬†  Project Management¬†  Sales¬†  Statement Billings¬†  Weekly Payroll            Experience      Sales  ,   02/2016   to   04/2016    Company Name   -   City  ,   State      Sales of firearms and accessories.¬†   Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.    Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.   Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.   Consistently met and exceeded department expectations for productivity and accuracy levels.   Developed promotional programs to optimize revenue levels.              Co-Owner/Manager  ,   02/2008   to   01/2016    Company Name   -   City  ,   State      Palace Pet Grooming - 40359 Hwy 41 ste #4 Oakhurst Ca.  93644.    I Defined strategies and business plans for  Palace Pet Grooming .  Directed strategic initiatives to achieve a strong business plan that launched an inspired Husband and wife's dream, that created a business model which is still thriving to this day.¬†        Created sales strategies to promote advertising offerings and motivate larger deals.         Completed strategic competitive analysis by assessing strengths and weaknesses of competitors.        Worked effectively in a heavily cross-functional, fast paced environment.         Developed innovative product solutions grounded in clear understanding of customer needs.     Spearheaded the creation of blogs and social media content.     Produced engaging online marketing campaigns.     Led concept development and organized sales and operations resources.           Correctional Officer  ,   01/2003   to   10/2009    Company Name   -   City  ,   State      Maintain security within the institution and oversee the health and safety of staff and prisoners.  Patrol and inspect units, yards, buildings, prisoners, prisoner property and clothing, etc, to ensure the welfare, safety and security.  Maintain surveillance of grounds by foot and from vehicle.  Perform inspections and searches of premises and cells, checking for contraband and compliance with regulations.  Conduct searches of prisoners and visitors.  Observe prisoners directly and indirectly through visual, audio and video monitoring, to ensure the physical safety of prisoners, staff and the public.  Monitor radio transmissions between staff in order to respond immediately to calls for security support as needed.  Provide escort and security for visitors.  Comply with and enforce security procedures for equipment and supplies.  Operate control room, monitor gates, cameras, alarms, and video terminals.  Enforce institutional rules and Standard Operation Procedures (SOP).  Initiate segregation or disciplinary procedures, and perform enforcement activities in compliance with Department Policies.  Explain rules and procedures of the facility to (individual/group) prisoners so they understand the expectations and consequences.  Supervise prisoners to maintain general order in daily activities, work assignments and programming.  Monitor inmate phones, mail , etc.  Apply the appropriate level of force in accordance with policies, ranging from verbal warnings and physical presence through the use of soft and.  hard restraints and in extreme cases deadly force.  Maintain order and discipline in dormitories, shops, work details, and recreational activities; report infractions of rules, handle unruly and violent prisoners using minimum necessary force.  Perform head counts of prisoners and confirm each inmate's identity when conducting a facility count.  Compile data for necessary written incident and other required.  reports.  Stabilize and provide backup in emergency situations for the protection of the public, staff and prisoners in situations such as aggressive behavior, fights, riots or other disruptive behavior, escape attempts, fires, accidents and medical emergencies.          Education      High School Diploma  :  General Studies Automotive Technology  ,  1991    Yosemite High   -   City  ,   State      General Studies Automotive Technology        Universal Technical Institute   -   City  ,   State              Professional Affiliations     1993-2007-In past experience I have had 10 years of combined skill as a commercial truck driver, with everything from local route work as a sanitation engineer, to construction material delivery, to long haul OTR driver.¬†    1994-2004-As well as the above listed, I have had ten years as a Paid Call Firefighter (PCF) for Madera County.¬†In this function one of the many things I learned was the duties of radio dispatch protocol.¬†       Accomplishments     Was instrumental in instituting a new scheduling practice that
streamlined our booking process.¬† Results
of the new scheduling procedure increased our booking appointments from only booking 1 month out, to booking every 4 to 6 weeks for up to 1 to 2 years out. ¬†I developed a new advanced payment option, where the clients can pre-pay onto a debit style card. They can choose the set amount of funds. With this option they get a
percentage discount taken off for booking the year. With these cards
they can reload anytime, and with this creative plan it drastically increased the predictability of the income variables. ¬†¬†        Skills      Event Management and Promotion   Leader  Strong Negotiation Skills  Team Building and Team Leadership      "
SALES,"         SALES           Summary     Adaptable with extensive experience in material handling, inspections, shipping and receiving as well as sales. Focused on continual process improvement and cost reduction.       Highlights          Self Motivated  Problem Solver  Safety-Oriented  Multi-Tasker      Background in shipping and receiving  Accuracy  Excellent communication skills  5+ Years Forklift Experience            Accomplishments     Developed layout and plan sequences to improve operational efficiency.  Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.  Used propane forklift to load trailer at warehouse.  Trained numerous employees in day to day jobs in warehouse environment  Proposed and initiated filing system at McJunkin RedMan Corporation  Established cohesiveness between sales team and warehouse team at McJunkin RedMan Corporation  Supported all of previous employers policies, procedures, and safety rules  Proficient in accuracy and production         Experience      Sales    July 2013   to   October 2015     Company Name   -   City  ,   State      Averaged 50 hours per week/ $21.78 per hour  Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.  Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.  Consistently met and exceeded department expectations for productivity and accuracy levels.  Participated in various incentive programs and contests designed to support achievement of production goals.  Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.          Warehouse Lead Rep/Driver    January 2011   to   July 2013     Company Name   -   City  ,   State      Averaged 50 Hours per week/ $18.00 per hour  Supervised material flow, storage and global order fulfillment.  5+ years of forklift driving experience both stand up and sit down lifts  Maintained accurate stock records and schedules.  Unloaded, picked, staged and loaded products for shipping.  Oversaw special orders and after-hours, urgent shipping jobs.  Reported inventory balances and cycle counts in both the ERP and WMS systems.  Entered data into SIMS to load and manipulate data and to produce reports.  Oversaw warehousing and storage practices and housekeeping.  Transported goods from racks, shelves and vehicles.  Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.  Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.  Worked at a rapid pace to meet tight deadlines.  Verified and recorded the count and condition of cargo received.  Removed pallets, freezer boxes and damaged products from returning trailers.  Banded, wrapped, packaged and cleaned equipment.  Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.  Used propane forklift to load trailer at warehouse.  Loaded flat bed by forklift and hand truck.  Followed proper selection procedures as established by the company.  Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.  Obtained and maintained proper delivery authorization and pickup documentation.  Conducted daily DOT pre-trip inspections according to a set checklist.  Maintained records required for compliance with state and federal regulations.  Interacted with customers and vendors in a friendly and timely manner.  Transported freight from origin to destination in a safe and timely manner.  Checked load accuracy and stability before each trip.          Receiving/ Stocker/ Inventory Assistant    September 2007   to   November 2010     Company Name   -   City  ,   State      Average 50 hours+ weekly/ $13.00 per hour  Verify Orders and ability to interpret instructions, specifications, and work orders  Process inbound shipments and stock them using a forklift quickly and efficiently  In-check truckload shipments using MDS  Apply and evaluate techniques for the identification, of issues concerning the efficiency and effectiveness of quality assurance procedures  Perform procedure and functions that ensure the utilization of proper methods, duties that included conducting audits and inspecting devises  Development and planning, programming and budget execution processes  Provide assistance and advice to resolve complex quality assurance effectiveness problems  Accurately established priorities and general procedures for use in planning daily workload  Present information both orally and in writing  Extensive knowledge of product characteristics and production maintenance or repair methods and processes  Knowledge of standard safety and health practices and established policies and procedures  Interpreting and applying specifications, technical data, regulations, policy, and other guideline materials  Conducted studies, investigations, problem analysis and developing logical and documented recommendation            Truck Loader/Case Pack/ Re-Pack    August 2006   to   September 2007     Company Name   -   City  ,   State      Average 45-50 hours weekly/ $16.00 per hour  Implemented strategic shipping policies to achieve long and short-term sales targets.  Inspected product load for accuracy and safely transported it around the warehouse.  Loaded trucks proficiently and accurately   Cross trained in several different departments  Unloaded, picked, staged and loaded products for shipping.  Transported goods from racks, shelves and vehicles.  Followed proper selection procedures as established by the company.  Worked at a rapid pace to meet tight deadlines.          Education      High School Diploma   :   General  ,   2004    Ardmore High School   -   City  ,   State  ,   USA    GPA:   GPA: 3    General Member of football and basketball teams GPA: 3 University Center of Southern Oklahoma - Ardmore, OK, USAcompleted on semester at this university        Prairie View A&M University          Prairie View, TX, USAcompleted one semester at this university        University of Central Oklahoma          GPA:   GPA: 5    Edmond, OK, USAComplete one full year at this university GPA: 5        Professional Affiliations    YMCA as a volunteer coach for basketball      Skills      Dependable   Learns new job assignments quickly  8+ years of warehouse, shipping, receiving, manufacturing, distribution, and 2+ years of sales experience     "
SALES,"         SALES         Summary    I am clearly a loyal and friendly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the Perishable Meats and seafood industry. I love to learn, and am always up to a challenge whatever the situation. I get along well with others, whilst also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.       Skills        literate, MS Excel,Microsoft Word, AS400.              Experience      Company Name     May 2004   to   August 2007     Sales   City  ,   State      Responsible for sales and marketing Fresh meat products and keeping accounts in balance.  Responsible for resets,new store openings.          Company Name     April 1997   to   May 2004     sales and marketing   City  ,   State      Responsible for ,Package meat products and keeping accounts in.  balance.  Responsible for cost effective advertising.  Lines, Sunnyland Foods, Lykes, Ball.  Park, Tennessee Pride, Foster Farms Corn Dogs, Gwaltney, etc.          Company Name     February 1972   to   March 1996     Key Account Sales Representative   City  ,   State      Promote and market Sunnyland products in Georgia, South Carolina, And Florida.  Received.  company's highest sales award 1974,1978,1983,1985,and 1988.          Education and Training      Management Training Programs at Florida State - Dudley M. Hughes, Macon, Georgia May, 1966 - Jul, 1968) Graduated 2 years of accounting and Bookkeeping,1967,1968 Management Training Programs at Florida State University, Principles and Methods of Persuasive Communications, Effective Human Relations as applied to sales               Skills    accounting, advertising, AS400, balance, Bookkeeping, Computer
literate, Human Relations, Management Training, marketing, market, MS Excel, Microsoft Word, Persuasive, sales   "
SALES,"         SALES           Executive Summary    Twenty years of experience in all aspects of sales/marketing management Focused, goal and profit-oriented. Proven track record of sustainable growth in existing market, and development of business in new markets. Effective organizational, communication, technical, leadership, personnel training/development, and public relations skills. Established reputation for professionalism, taking initiative, productivity, and dependability, attention to detail, teamwork and enthusiasm Motivated and results-driven Consistent high sales achiever. Proficient in use of Microsoft Windows/Office XP, (Word, Excel, PowerPoint) and Internet.         Professional Experience      sales    January 2011   to   Current     Company Name   Ôºç   City  ,   State      Responsible for developing relationships with purchasing agents, engineers, and architects.  Negotiate and secure sales, developing existing accounts and acquiring new account business.  Prospect new customers and call on existing client accounts; provide informative presentations on all products; show catalogs; make recommendations; quote and negotiate prices/payment terms; submit proposals; secure purchase order agreements; and initiate additional sales through telemarketing.          Branch Manager    January 2009   to   January 2011     Company Name   Ôºç   City  ,   State      Develop leads and maintain a viable network of business contacts and prospective clients to consistently meet assigned sales quotas.  Review and analyze policy and procedures with a view toward enhancing sales productivity, efficiency and quality performance.  Developed and implemented strategies to improve branch operations, staff competency and productivity.  Establish relationships, educate, service, maintain and manage approximately 100 accounts.  Trained, motivated, assigned and supervised performance of support staff.  Consistently ranked #1 in sales and gross dollar profitability for the company, and ranked in ""top 2%"" for corporate sales performance.          Sales Representative    January 1997   to   January 2009     Company Name   Ôºç   City  ,   State      Market, promote and develop outside and counter sales of high-end plumbing, electrical and lighting fixtures to architects, commercial contractors/residential builders in the Charleston Trident area.  Setup new client accounts for billing purposes; write and submit orders to manufacturers; coordinate delivery schedules; provide follow-up customer service; and resolve customer billing issues.  Assist walk-in customers with their inquiries/selections, including researching special order requests, setting up new accounts and registering customers' sales purchases and payment transactions.  Participate (team effort) in merchandising visual displays and maintaining 8,000 sq/ft of showroom (point of sale) spaces for kitchen, bath, electrical/plumbing products, including major appliances.  Establish relationships, educate, service, maintain and manage approximately 50-60 accounts.  Receive ongoing training in all phases of business operations, including product lines, marketing and sales techniques, showroom merchandising, customer service and distribution support efforts.  Contributed in developing sales revenue in excess of $20.4 million for 2006 FY, a 29.4%  Consistently ranked #1/#2 in sales and gross dollar profitability for the branch, and ranked in ""top5%"" for corporate sales performance (out of 600+ sales reps, nationwide).          Education      Bachelor of Science   :   Business Administration  ,   1995    The Citadel, The Military College of South Carolina   Ôºç   City  ,   State  ,   US    Bachelor of Science: Business Administration - 1995 The Citadel, The Military College of South Carolina, Charleston, South Carolina          Presentations    Prospect new customers and call on existing client accounts; provide informative presentations on all products; show catalogs; make recommendations; quote and negotiate prices/payment terms; submit proposals; secure purchase order agreements; and initiate additional sales through telemarketing      Skills    Sales, Sales Representative, In Sales, Corporate Sales, Operations, Sales And, Accounts And, Accounts For, And Sales, Billing, Business Operations, Customer Service, Developing Sales, Kitchen, Lighting, Marketing, Merchandising, Million, New Accounts, Of Sale, Plumbing, Point Of Sale, Receptionist, Retail Sales, Sales Of, Sales Purchases, Sales Reps, Sales Revenue, Sales Techniques, Training, Outside Sales, Clients, Leads, Sales Quotas, Buying/procurement, Existing Accounts, New Account, Proposals, Purchasing, Sales Through, Telemarketing, Excel, Marketing Management, Microsoft Windows, Of Sales, Office Xp, Powerpoint, Public Relations, Sales/marketing, Word   "
SALES,"         SALES       Career Focus    Professional, yet laid back top notch sales person and manager offering a 29 year background in sales and customer
service, as well as in-depth understanding of the sales cycle process.      Summary of Skills        Excellent people skills          Corporate buyer background for major automotive Established track record of exceptional sales results       group Recipient of numerous sales awards          Staff training and development Effective Retail Sales Manager          Establishing goals and setting priorities Decisive leader          Consistent work history Powerful negotiator          Customer service experience Compelling leadership skills          Flexible work schedule Exceptional time management skills Exceptional multi- tasker Strong public speaker            Accomplishments      Multiple sales person of month awards Multiple Sales person of year awards Employee of Month Awards Was member of Peninsula Sales and Marketing Was President of Senior Sales Executives Earned membership in Ford Motor Company's 300/500 Masters Club Earned Chrysler Sales Award Ring Tysinger Motor Co.'s Loyalty/Management ring Hall Automotive Corporation's Loyalty /Management ring.        Professional Experience      Sales     May 2011   to   Sep 2013      Company Name   Ôºç   City  ,   State     Top of sales board consistently Monitored multiple databases to keep track of all company inventory.  Transported clients to other company locations to view and select right vehicle for them Increased sales monthly by implementing strategies to develop and expand existing customer base.  Maintained high aftermarket and finance percentages through keeping clients informed and recommending products prior to turn over Assisted sales managers with walk around and product presentation training Assisted sales Managers with vehicle appraisals Helped other sales people learn relationship building and closing skills Chrysler SRT VIPER Certified Participated in company sponsored civic activities: Wounded Warriors"" Crossing of America.org"" US Navy Chiefs ""Selectee"" Program Multiple school and community sport programs Maintained company vehicle Locked door at night when necessary (trusted to open and lock store.         Corporate Buyer/ Wholesale Manager     Mar 2004   to   May 2011      Company Name   Ôºç   City  ,   State     Assigned multiple franchise locations as Wholesale Manager Attended weekly Corporate meetings to discuss store level issues, track store eligibility for purchases, and plan of attack for the week ( Travel needed if any etc..) Followed up with in store meetings with GM'S and Used Car managers to discuss recommended purchases and corporate recommendations Participated in weekly conference calls with Regional GM's, GM's, and Sales managers for updates and training Recommended merchandising and marketing strategies Purchased multiple types of used vehicles for assigned stores Appraised vehicles over the phone as described by sales manager Followed up with physical inspection of all trades for accuracy Controlled wholesale accounts for each assigned store location Trained new and used car managers appraisal techniques Tracked all company locations inventory using multiple databases Followed market trends , market share, and days supply through company databases and various other tracking systems Controlled overage inventory by assessing value and arranging inner company transfers or packaging to an outside source Facilitated inner company transfers store to store for inventory control Established relationships with local wholesalers and other franchise dealers to purchase and dispose of vehicles Traveled weekly to Auto Auctions nationwide to purchase and sell inventory Purchased vehicles online through "" Smart Auction"" and numerous other websites Followed up with Post Sale inspections on all purchases to insure service cost kept at a minimum Arranged transportation and tracked all vehicles transported to and from auctions Turned in weekly purchase updates to Regional GM's Arranged all travel personally Prepared and turned in monthly expense reports Maintained company vehicle.         Sales person/ Sales Manager     Sep 1989   to   Mar 2004      Company Name   Ôºç   City  ,   State          Senior sales executive Wholesale Buyer       Tracked client's through personal and company databases Set personal Milestones and Goals and accomplished them Achieved high sales percentage with consultative, value-focused customer service approach.  Handled Fleet bids for Municipalities, Counties and State.  Quoted prices, credit terms and other bid specifications.  Acquired out of stock vehicles by using dealer exchange techniques Negotiated prices, terms of sales and service agreements.  Prepared , Mailed correspondence, and followed up with clients Executed outbound calls to existing customer base resulting in referrals and increased sales Assisted management with Walk-around and product presentations for training purposes Valeted clients vehicles for service Maintained company vehicle Promoted to Used Car Manager: Hired, trained and maintained sales people Set departmental projections Prepared advertising for local and military newspapers Monitored multiple databases to keep track of all company inventory.  Turned wholesale losses into wholesale profits Increased used car sales by planning and executing training Appraised incoming trade ins Work sales desk with sales people and new car department manager Stocked in all incoming used vehicles, to include pulling ""carfax"" or ""autocheck"" reports Processed all inventory through service and detail departments Established relationships with local wholesalers and other Franchise dealers to purchase stock units and dispose of unwanted inventory Attended Auto Auctions to purchase inventory and dispose of unwanted units Switched to Backed by Dealer Principle as independent wholesaler Helped dealer dispose of and track overage units Bought and sold units for Company through wholesale and Auction sources Bought and sold units to numerous other franchise and independent dealers.         Education      High School Diploma      Wingo High Shool   Ôºç   City  ,   State  ,   USA            Certifications    Dale Carnegie (Public speaking and relationship building) Grant Cardone (Sales and Objections) Ford Motor Company product and sales training (previously certified) Chrysler Corporation product and sales training (previously certified) Invited by previous employer to be one of 500 dealers nationwide to receive "" SRT Viper "" training certified (Completed certification)       Skills    advertising, approach, Army, automotive, closing, credit, client, clients, Customer service experience, customer service, databases, Staff training, expense reports, finance, inspection, inventory, inventory control, leadership skills, marketing strategies, market trends, marketing, market, meetings, merchandising, exchange, Navy, negotiator, newspapers, packaging, Excellent people skills, presentations, public speaker, Public speaking, relationship building, Retail Sales, Sales, sales manager, sales training, seminars, phone, time management, transportation, view, websites   "
SALES,"         SALES       Summary     Focused and dedicated insurance professional motivated to provide superior customer service and drive sales through cold calling, referrals and strategic outside marketing activities.         Highlights          Self-motivated  Driven  Clear and articulate phone manner  Cheerful and energetic  Dependable        Property and casualty products  Exceptional interpersonal skills  Excellent communication skills  Strong sales-closer  Cold calling            Accomplishments     Consistently qualify for sales bonuses by exceeding sales targets by items as well as monetary goals.         Experience      Sales   02/2015   to   12/2015     Company Name   City  ,   State      Exceeded sales goals to 24,000 in one month's time.  Generated new leads weekly.  Contacted new and existing customers to discuss how their needs could be met with specific products and services.  Responded to all customer inquiries in a timely manner.  Retained  policyholders during annual renewal period.  Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.          Cold Calls   10/2014   to   02/2015     Company Name   City  ,   State       Marketing, telemarketing personal and commercial lines.  Generated new leads weekly.          Developed life insurance and commercial insurance leads to meet monthly sales targets.         Receptionist, Telemarketer, Marketing   05/2014   to   10/2014     Company Name   City  ,   State       Implemented a consultative selling approach on all inbound calls.  Acted as a liaison between inside representative with  personal and commercial lines.  Implemented a consultative selling approach on all inbound calls.  Processed applications, payments, corrections, endorsements and cancellations.  Called warm leads each week to expand client base.          Cold Calls   11/2012   to   01/2014     Company Name   City  ,   State      Called hundreds of  warm leads each week to expand client base.           Clerical, Claims Representative, Retention Officer   05/2009   to   11/2011     Company Name   City  ,   State      Implemented a consultative selling approach on all inbound calls.  Promoted client retention through high-quality service and follow through.  Maintained detailed account records and contact logs.  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Maintained the front desk and reception area in a neat and organized fashion.  Served as central point of contact for all outside vendors needing to gain access to the building.  Planned meetings and prepared conference rooms.  Created weekly and monthly reports.  Dispersed incoming mail to correct recipients throughout the office.         Assistant Manager   05/2007   to   08/2009     Company Name   City  ,   State      Delivered excellent customer service by greeting and assisting each customer.  Addressed customer inquiries and resolved complaints.  Stocked and restocked inventory when shipments were received.  Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.  Completed a series of training sessions to advance from Assistant Manager to Store Manager.  Maintained daily record of all transactions.  Trained staff to deliver outstanding customer service.         Teacher   08/2007   to   03/2008     Company Name   City  ,   State      Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.  Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.  Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.  Designed lesson plans focused on age and level-appropriate material.         Teacher   08/2006   to   05/2007     Company Name   City  ,   State      Promoted good behaviors by using the positive reinforcement method.  Established a safe play environment for the children.  Supervised children on field trips to local parks, fire stations and zoos.  Encouraged children to be understanding of others.  Maintained a child-friendly environment with access to outdoor activities.          Teacher   08/2004   to   05/2006     Company Name   City  ,   State      Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.  Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.         Asst. Testing Administrator/Youth Opportunity Asst   09/1998   to   12/2001     Company Name   City  ,   State      Maintained regularly-scheduled office hours to advise and assist students.  Established course websites to make updated handouts and other resources available to students at all times.  Proctored exams of all kinds.  Introduced students to the concepts of college writing.         Education      Bachelors Degree  :   Education   1986       Hyles Anderson College   City  ,   State        Advanced coursework of 18 credit hours toward Master's Degree.         Bachelors Degree  :   Education    Bob Jones University   City  ,   State               Skills     Honest, Reliable, Driven, Enthusiastic people person, Self motivated     "
SALES,"         SALES       Summary    To obtain a position where I can utilize my skills and work in an environment that will enhance my knowledge and career.¬†Great organization and communication skills that will aid in excellent customer service and satisfaction.      Highlights          Bi-lingual¬†  Multi-line system expert  Superior communication skills  Data entry  Claims expert  Install coordinator  Proficient in ordering materials  Payroll        Cheerful and energetic  Effective team player  Superior organization skills  Dependable and reliable  Goal oriented   Self motivated                 Experience      Sales   03/2016   to   Current     Company Name   City  ,   State       Managing job after sale to completion of install  Handling claims  Invoices  Ordering material  Exchanges and returns  Track down custom orders to make sure they arrive on time  Up-selling customers on special materialsManaged wide variety of customer services and administrative tasks to resolve customer issues quickly and efficiently          Install Sales Coordinator   03/2014   to   03/2016     Company Name   City  ,   State       Managing job after sale to completion of install  Handling claims   Invoices   Installer payroll  Ordering material   Exchanges and returns   Track down custom orders to make sure they arrive on time  Up-selling customers on special materials  Managed wide variety of customer services and administrative tasks to resolve customer issues quickly and efficiently          Keyholder/Sales Associate/Copy Center Supervisor   03/2008   to   12/2013     Company Name   City  ,   State       Open/close the store in place of manager.  Handle customer ""issues"" in a professional manner.  Match customers with the absolute best solution to meet their needs.  Complete customer orders in a timely manner.  Manage & help all departments of the store reach an exceed sales budgets & goals.  Train all new associates in correct policy and procedure.  Prepare deposit for previous day of business.          Cashier/ Customer Services   01/2006   to   03/2014     Company Name   City  ,   State       Responsibilities Customer service.  Meet & exceed sales goals.  Help customer find solutions for his/her business or home.  Re-stock and clean front end at the end of shift.          Skills      Bi-lingual  Excellent communication skills  Outstanding people skills  Creative, insightful, innovative, assertive  Leadership- result oriented and goals achiever  Efficient under pressure  Proficient phone skills        Education        Business, Freshman    Truckee Meadows Community College   City  ,   State       Business, Freshman        High School Diploma     2007       West High School   City  ,   State            "
SALES,"         SALES       Summary     When thinking of the timeline of my career, numerous bullet points come to mind.  Whether it be a skill or achievement that I can bring to the table,  there is one common denominator that all of these personal traits fall under: Teamwork.  Regardless of what job I may have had in the past, whether it be music education, recruiting, or sales, understanding that I am  existing within/leading a team allows me to clearly understand the task at hand. Communication is the number one element to a successful team.  A prolonged lack of communication can manifest itself into a negative environment, and it has been my number one priority to make sure everyone involved is on the same page.       Highlights          6+ years of B2B sales experience.  MS Office proficiency  Team building expert  Proven sales track record  Detail-oriented  Sales management      Sales  Purchasing  Quotations  Accounts receivable  Customer service  CAD experience            Accomplishments     Handled the highest volume account for current employer  Developed profitable sales strategy with new product for longtime customer   Project Management ¬†   Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints.         Experience      Sales   01/2007   to   02/2016     Company Name   City  ,   State       Initially hired as warehouse manager.  Oversaw receiving inventory into stock, maintaining stock, as well as pulling and shipping orders as needed.  Primarily used UPS Worldship for ground and LTL packages/pallets.  Promoted to inside sales position in 2010 In charge of DAR's largest contracted customer.  Main responsibilities involve processing large stock orders which pulled inventory from three different locations as well as drop ship orders.  Responsible for replenishing stock as needed.  Large customer service portion involved with this account.  Fielded technical and specification questions through conference calls between our company's customer as well as the end user customer.  Coordinated inspections for return items that were either defective, incorrectly supplied or did not meet the customer's needs.  Purchasing, sales, customer service as well as quotations all fall under the job description of an inside sales representative at DAR since it is a small family owned business.  Strictly defined roles are not a part of this job.  Various situations required different people to take on various responsibilities which is where communication between all stages of an order is pivotal to success.  The quotation process would be the most technical aspect of my time at D.A.R.  Calculating yields on material needed, required amount of labor (what type of labor) as well as the appropriate mark-up for any given product required constant communication between myself and the employees working the fabrication shop.  My greatest feeling of satisfaction came from quoting something never done by the company before and having that turn into an actual order.  Acquired new business for a longtime customer through competitive quotes and quick lead times for orders.  A close attention to inventory management resulted in quick lead times by making sure stock was available for custom items that customer started to purchase.  Every aspect of training for the inside sales position at D.A.R. was on the job. This gives me great confidence to branch out into other industries if so given the chance.          Music Teacher/Camp Counselor   01/2003   to   01/2007     Company Name   City  ,   State       Began as music school receptionist.  Duties included informing and educating people of the school's various musical programs along with scheduling lessons and classes.  Later began to work as a counselor for their Rock Band Camp, where I was responsible for children ages 7-18.  The goal throughout each week was to prepare a diverse set of songs for campers to perform during the camp's end of week concert.  I also taught private drum set lessons to several students during this time.          Drumset Teacher   01/2007   to   01/2008     Company Name   City  ,   State       Students under my instruction saw progress throughout their lesson routine.  Areas of.instruction included jazz, rock, Latin, and classical percussion.          Staffing Coordinator   01/2004   to   01/2006     Company Name   City  ,   State       Conducted interviews and administered drug tests for new applicants.  Matched the skills of on staff workers with the appropriate job that clients needed.  Marketing/advertising through mass mailings and faxes.  Executed payroll duties at the end of pay period.          Education      BA  :   Business Communications   2012       Chestnut Hill College   City  ,   State       GPA:   GPA: 3.40     Business Communications GPA: 3.40 Degree obtained through night course schedule as to allow me to continue working full  time. Extracurricular activities during this time centered around playing drums for Main Line Affair, a local area wedding band which made a point to perform for charitable organizations e.g. Angels Flight East, Light the Night and St Baldrick's.         Select One  :   Audio/Video Recording    Bloomsburg University of PA   City  ,   State  ,   USA      Audio/Video Recording         Skills     advertising, competitive, counselor, clients, customer service, faxes, inside sales, instruction, inventory management, inventory, marketing, payroll,  purchasing, quick, receiving, receptionist, sales, scheduling, shipping, specification.    "
SALES,"         SALES       Summary     Enthusiastic, reliable and well¬≠ organized Office Assistant with solid background in data entry, communication, telephone and customer service skills. Ability to manage daily office functions with a strength in managing multiple projects simultaneously.       Highlights         Professional mature attitude and appearance Professional phone etiquette Excellent communication skills Effective time management, organization, and multi- tasking skills Quick to learn Dependable Ability to work independently and collaboratively Customer service-oriented Detail oriented Ability to work under pressure and meet strict deadlines Multi-line phone proficiency Filing and data archiving Data Entry Familiarity with Microsoft Office, Word, Excel, PowerPoint, Outlook and Quickbooks              Work Experience      Sales     Feb 2008   to   Jun 2014      Company Name   Ôºç   City  ,   State     In this small, family owned business there are a lot of hats to be worn. And with just 4 employees to run this store; a store manager, two salespeople and our jeweler, this is not just a sales job.   I provided courteous and prompt service by greeting & welcoming customers, assisting them in locating what they're looking for and provided excellent after¬≠sales service by sending out thank you letters, birthday & anniversary reminders and follow¬≠up calls to check in and see how everything is going with their purchases.   I keep the behind the scenes of the store running smoothly by ordering all supplies; jewelry boxes, gift bags, watch batteries and all office and shipping supplies. I assisted in ordering new merchandise for the store, picking new styles and creating new styles through our custom jewelry design. I used POS data entry for all sales, customer contact information, research of transaction history and entering all inventory into the store data base. I used Outlook for all email correspondence, Microsoft Word for all documents, Excel spreadsheet for inventory of certain items and QuickBooks for payments. Other office functions included shipping via UPS, FedEx and USPS, scanning of documents, photo documentation for appraisals, making photocopies, sending faxes and filing of paperwork, invoices and all vendor files. Create new vendor files and purge year end to storage for safe keeping. I answered multi¬≠line telephone system, took messages, return calls and transfer appropriate calls to the owner.    ¬†   REASON FOR LEAVING ¬†  Left work to be stay at home baseball mom to teenage son.   With my husband working overseas, the M-SAT 9-7pm hours I worked weren't allowing for necessary time with him for homework and transportation to/from baseball games        Sales / Asst Manager/ Manager/ Sales     Nov 1996   to   Feb 2008      Company Name   Ôºç   City  ,   State    Virginia Beach, VA - Louisville, KY - Waterford, CT - Jacksonville, FL 11/1996 - 02/2008 A Jewelry Sales Associate is responsible for entertaining customers by answering their questions with a respectable manner, giving assistance to the clients by showing the merchandise, describing it and allowing them to try it on. Sales Associates are also responsible for safekeeping afterwards to avoid losses and theft. Responsible for facilitating the customer's payment of cash, credit, or in¬≠house financing when the sale is made. Responsible for visual merchandising, cleaning the displays and store for a more pleasing display of items. Responsible for inventory of all items from daily/nightly counts, receiving/inputting new inventory into computer and put out to stock. Responsible to report any suspicious persons or activity as well as any missing merchandise. As Assistant Manager, I assisted in the management of employees sales, scheduling along with my usual sales requirements. Acted as the manager in his/her absence. Trained and served as a peer coach for new sales associates Helped customers with questions, problems and complaints in person and via telephone. As Store Manager, I was responsible to run a profitable store. My duties were to train/ manage my team, build moral and create a fun but professional working environment. I had to drive my team to keep with the companies expectations. We had quotas to meet & exceed. Time management and extreme organization is a must Managed staff of approximately 6 sales associates and an assistant manager. Counted morning and nighttime cash drawers and made bank deposits daily. Assigned employees to specific duties to best meet the needs of the store. Responsible for weekly recruiting of the mall for new hires. Review all applications weekly, interviewed job candidates and made staffing decisions. Trained and developed new associates on POS system and key sales tactics. Required to attend monthly Management meetings with District Manager to go over stores sales, employees individual performance percentages and staff issues. Responsible to perform employee evaluations/reviews for promotion/ demotion or letting go. Scheduled and led weekly store meetings for all employees. Reordered inventory when it dropped below predetermined levels Conducted store inventories using third party inventory group REGIS and store employees Performed inventory reconciliation to find any missing merchandise and errors in inventory evaluation report Generated repeat business through exceptional customer service and trained my employees to do the same.    REASON FOR LEAVING ¬†  Left from 2003-2006 for move to overseas duty station in Guam.  Left for good in 2/2008 to get out of the big, pushy corporate world and took job with small family owned business for better opportunity.         Accounts Coordinator     Aug 1993   to   Nov 1994      Company Name   Ôºç   City  ,   State     Accounting Coordinator's job is to manage and process all vendor invoices and ensure integrity of all payments for the company. Match invoices and checks. Coordinate with suppliers and maintain records of all payment status Prepare checks to pay subs weekly Posted receipts to appropriate general ledger accounts. Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account. Researched and resolved accounts payable discrepancies. Coded and entered invoices each day into the in-house accounting software. Reconciled vendor statements and handled payment complaints or discrepancies. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Communicate effectively with manager, supervisor, vendors, suppliers, subs and field staff. Managed all incoming calls, transferred to appropriate departments and took messages when needed. Managed daily mail, sorted and delivered to each department.    REASON FOR LEAVING ¬†  Left to be stay at home mom after birth of 3rd child        Bank Teller     Feb 1991   to   Aug 1993      Company Name   Ôºç   City  ,   State     A bank teller is one of the most important profiles in a banking institution, a front line executive, and often the first person who is approached by the customers. Multitasking is a must. Responsibilities include cash/currency handling, check cashing, taking deposits & withdrawals, all with maintained balancing record of 100% accuracy rate. All errors had to be found, corrected and reconciled before end of day. Using good communication and listening skills to provide excellent customer service Rapidly and efficiently prepared customer and ATM cash and change orders at counter as well as busy drive-thru window. Organized, stocked and maintained the teller window area. Processed quarterly Vault and ATM audits with a zero error rate. Collected member loan payments. Sold cashier's checks, traveler's checks and money orders. Answered telephone inquiries on banking products including checking, savings, loans and lines of credit. Maintained friendly and professional customer interactions. Maintains records, sales referrals for accounts as well as spotting scams. Also spent some time as a floating teller which created diversity and confidence traveling to different locations with different customers, new faces to learn and work with.    REASON FOR LEAVING ¬†  I was recruited, offered and accepted better job opportunity with Squires Homes        Education      High School Diploma  ,   General/business studies   1985     Miami Coral Park    Ôºç   City  ,   State  ,   US     1985, Graduated with High School Diploma: general/business studies Miami Coral Park Srn High - Miami, FL         Skills     Sales, Telephone, Inventory, Point Of Sale, Credit, Cash, Customer Service, Receptionist, Retail Sales, Answering, Associate, Clients, Exceed, Merchandising, New Hires, New Sales, POS System, Reconciliation, Recruiting, Sales Associate, Sales Associates, Scheduling, Staffing, The Sale, Time Management, Visual Merchandising, Payments, Invoices, All Sales, Correspondence, Data Entry, Documentation, Excel, Filing, Microsoft Word, Ordering, Outlook, Quickbooks, Sales Service, Scanning, Shipping, Word, Audits, Bank Teller, Change Orders, Loans, Multitasking, Accounting, Accounts Payable, Accounts Receivable, Between Accounts, General Ledger, Incoming Calls, Invoice, Purchase Orders, Archiving, Data Archiving, Detail Oriented, Etiquette, Excellent Communication Skills, Excellent Multi-tasker, Microsoft Office, Ms Office, Multi-line, Multi-line Phone, Office Assistant, Phone Etiquette, Power point    "
SALES,"         SALES           Career Overview     Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs.       Skill Highlights         Time management  Meticulous attention to detail  Microsoft Office proficiency  Invoice processing        Travel administration  Scheduling  Self-starter  Meeting planning            Core Accomplishments      Calendaring ¬†   Planned all meetings and travel for CEO.    Scheduling ¬†   Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.    Process Improvement ¬†   Oversaw implementation of new phone system which resulted in more cost-effective service.    Research ¬†   Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.    Data Organization ¬†   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.    Multitasking ¬†   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.    Administration ¬†   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.    Reporting ¬†   Maintained status reports to provide management with updated information for client projects.    Planning ¬†   Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.  Ensured staff was equipped with all necessary supplies and collateral for long distance travel.   Formally recognized for playing an instrumental role in the implementation of cost savings measures.       Experience      Sales    October 2014   to   Current     Company Name   Ôºç   City  ,   State     Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.         Freelance    January 2014   to   Current     Company Name   Ôºç   City  ,   State     Arranged appropriate travel, visas, agendas, necessary contacts and country information.Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.Wrote and distributed meeting minutes to appropriate individuals.Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.Managed desktop publishing and proposal and memo typing.         Executive Assistant

Executive  Assistant    February 2011   to   July 2013     Company Name   Ôºç   City  ,   State      Sole  assistant  for  Eastern  half  of  North  America Highly  versed  in  linguistics,  strategic  writing  and  language.  Composed marketing  documentation  in  addition  to  territory-wide  email Prepared  and  processed  expense  reports,  enforced  mandatory  budget policies  for  sales  account  managers Simultaneously  managed  calendars  of  numerous  executives Booked  travel,  both  international  &  domestic Managed  facility  logistics,  vendor  maintenance Managed  training  classes  ranging  from  5  to  50  guests  for  McAfee's  New York  City  office Staffed  conferences  held  at  the  Jacob  Javitz  center  in  New  York  City  as well  as  Las  Vegas'  boutique  hotel  The  Venetian Planned  and  attended  quarterly  reviews  in  five  regions  across  North America.  Human  Resources  representative  for  New  York  City;  conceptualized  and placed  into  action  a  uniform  on-  boarding  manual Fully  versed  in  sales  and  operational  data,  forecasting Assisted,  and  more  importantly  was  trusted,  in  details  of  personal  matters.  Designed PowerPoint presentations for monthly divisional meetings with top-level executives.  Scheduled Board of Directors meetings and assisted with meeting materials and agendas.  Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.  Collaborated with other administrative team members, human resources and the finance department on special projects and events.  Provided logistical support to visiting executives in coordination with other Executive Assistants.  Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.  Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.  Investigated issues and problems and drafted responses to urgent requests.  Served as Executive Assistant to the national sales manager, marketing manager and senior product managers.  Initiated and updated yearly dealer agreements and dealer applications.  Approved travel expenses and reimbursement requests.  Arranged appropriate travel, visas, agendas, necessary contacts and country information.          Supervisor    June 2006   to   February 2011     Company Name   Ôºç   City  ,   State      Oversaw  staff  ranging  from  2-10  employees  per  shift Observed  established  trends  to  market  purposefully,  divided  sales  into micro-segments,  in  order  to  increase  RTD  sales Utilized  revenue  data along  with  environmental  factors  as  primary  source  of  research  based  upon direct  contact  with  consumers.          Education      Bachelor's   :   Anthropology      Hunter  College   Ôºç   City  ,   State       Emphasis in Linguistics          Skills     Microsoft Office Suite, Calendaring, Critical Thinking, Travel Arrangements       Additional Information      LINKS       http://www.linkedin.com/in/rachellascalla     "
SALES,"         SALES       Professional Summary    Talented Construction Manager with more than twenty years of success on various projects as an Independent Contractor. Solid experience managing all levels of small to large scale projects.  Extensive experience in the preparation of complete cost estimation. Accomplished in completing project on time at or under budget.  Strong leadership and relationship building skills by providing clear direction and explanation of plans and contract terms. Meticulous work. Proficient at juggling multiple tasks, working under pressure, and take pride in attention to detail. Collaborate successfully with architects, owners and construction staff to complete multi-million dollar projects.         Experience     01/2016   to   Current     Sales    Company Name   Ôºç   City  ,   State      Sell rifles, pistols, shotguns and their accessories.  Provide quality control for state and federal required paperwork.  Provide excellent customer service by identifying customer and company needs.  Provide company maintenance services.  Competently install purchased accessories to customer firearms.         01/1992   to   01/2015     Broadcast Engineer / Construction Project Manager      City  ,   State      Reviewed plans and specs during the schematic design of pre-construction.  Completed tear-down of existing structures and prepared for new construction Coordinated utility service providers according to project schedules.  Obtained building and specialty permits from local jurisdictional agencies.  Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.  Performed regular job site observations to provide direction for all general contractor personnel.  Reported to the immediate supervisors on production and conformance with the contract schedule.  Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.  Worked with construction administration consultants to plan field observations on schedule.  Digitally archived weekly progress and technical ""Knowledge Base"" photographs of all assigned projects.  Prepared and followed through on all required punch lists.  Oversaw the entire building turnover process, while enhancing communication between all construction managem Assisted the operations group with warranty service repairs.  Determined the project schedule, which included the sequence of all construction activities.  Prepared regular interval progress reports.  Offered technical assistance to service providers.  Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions.  Guided and directed third-party inspectors through project construction, commissioning and closeout.  Avoided construction delays by efficiently following through with all site inspections in a timely manner.  Scheduled all contractors and materials deliveries.  Implemented systems to improve process efficiency and reduce the project duration.  Trained and promoted continued education for all onsite crew members.         01/1985   to   01/1992     Plumber    Company Name   Ôºç   City  ,   State      Full time service and repair plumber for residential and commercial sites Developed and implemented a successful contract platform Research and implemented their leak detection unit Built and fostered a strong relationship with the Sacramento area restaurant community Safety Officer for THE Plumbing Company, conducting weekly safety meetings and review Developed and taught plumbing code classes to new and seasoned employees Specialized in replacing restaurant waste-drain vent systems while keeping business open Eliminated risks by correctly identifying potential safety hazards.  Interpreted blueprints to determine locations, quantities and sizes of materials required.  Expanded trade knowledge by networking with colleagues and participating in courses and seminars.  Read blueprints to determine appropriate materials and procedures for each project.  Managed job site hazards by accurately locating biohazards, low-grade radiation and chemicals.  Independently worked on projects, while offering process coordination and cooperation with other teams.  Complied with all local plumbing codes throughout the duration of each project.  Inspected structures to avoid any obstruction and delays throughout the project.  Prepared detailed records of all project tasks from start to finish.  Offered guidance and training to junior team members.          Education     1972     High School Diploma      Somerville High School   Ôºç   City  ,   State             1976     Associate of Arts  :   math and science    Somerset County Collete   Ôºç   City  ,   State      math and science       1978     Bachelor of Arts  :   Broadcast Communication    Geneva College   Ôºç   City  ,   State      Broadcast Communication        Skills    blueprints, Read blueprints, interpersonal & communication, conferences, customer relations, excellent customer service, direction, Hiring, Layout, materials, meetings, networking, new construction, personnel, Plumbing, plumber, improve process, progress, quality, quality control, repairs, Research, Safety, FM, scheduling, seminars, tear, technical assistance, Troubleshooting     "
SALES,"         SALES           Summary    To obtain a challenging position with an organization that offers the opportunity for professional growth and where I can contribute my knowledge and skills to benefit your company.      Experience      Sales    April 2013   to   December 2014     Company Name   Ôºç   City  ,   State     Greet customers in a prompt and professional manner.  This may be in the showroom, outside on the lot or in the service or parts departments.  All customers regardless of their reason for being at the dealership will be greeted and directed to the proper department or staff member.  Assist customers by helping them find a vehicle, test drive and demonstrate the features and benefits of vehicles.  Answer the questions of the customers and assist them in every aspect of buying an automobile.  Negotiate price, terms and conditions and follow the direction of the sales manager on duty.  Escort customers throughout the sales process according to automobile sales system that is in place at the dealership.  Make follow up calls to past or potential customers.  Ask for referrals and repeat business. ¬†      Contacted new and existing customers to discuss how their needs could be met with specific products and services.    Quoted prices, credit terms and other bid specifications.Negotiated prices, terms of sales and service agreements.    Responded to all customer inquiries in a timely manner.          Sales Associate    January 2013   to   April 2013     Company Name   Ôºç   City  ,   State      Greet customers in a prompt and professional manner.  This may be in the showroom, outside on the lot or in the service or parts departments.  All customers regardless of their reason for being at the dealership will be greeted and directed to the proper department or staff member.  Assist customers by helping them find a vehicle, test drive and demonstrate the features and benefits of vehicles.  Answer the questions of the customers and assist them in every aspect of buying an automobile.  Negotiate price, terms and conditions and follow the direction of the sales manager on duty.  Escort customers throughout the sales process according to automobile sales system that is in place at the dealership.  Make follow up calls to past or potential customers.  Ask for referrals and repeat business.          Sales Associate    November 2012   to   January 2013     Company Name   Ôºç   City  ,   State      Greet customers in a prompt and professional manner.  This may be in the showroom, outside on the lot or in the service or parts departments.  All customers regardless of their reason for being at the dealership will be greeted and directed to the proper department or staff member.  Assist customers by helping them find a vehicle, test drive and demonstrate the features and benefits of vehicles.  Answer the questions of the customers and assist them in every aspect of buying an automobile.  Negotiate price, terms and conditions and follow the direction of the sales manager on duty.  Escort customers throughout the sales process according to automobile sales system that is in place at the dealership.  Make follow up calls to past or potential customers.  Ask for referrals and repeat business.          Sales Associate    March 2011   to   October 2012     Company Name   Ôºç   City  ,   State      Greet customers in a prompt and professional manner.  This may be in the showroom, outside on the lot or in the service or parts departments.  All customers regardless of their reason for being at the dealership will be greeted and directed to the proper department or staff member.  Assist customers by helping them find a vehicle, test drive and demonstrate the features and benefits of vehicles.  Answer the questions of the customers and assist them in every aspect of buying an automobile.  Negotiate price, terms and conditions and follow the direction of the sales manager on duty.  Escort customers throughout the sales process according to automobile sales system that is in place at the dealership.  Make follow up calls to past or potential customers.  Ask for referrals and repeat business.          Sales Associate    November 2010   to   March 2011     Company Name   Ôºç   City  ,   State      greet customers in a prompt and professional  manner.  This may be in the showroom, outside on the lot or in the service or parts departments.  All customers regardless of their reason for being at the dealership will be greeted and directed to the proper department or staff member.  Assist customers by helping them find a vehicle, test drive and demonstrate the features and benefits of vehicles.  Answer the questions of the customers and assist them in every aspect of buying an automobile.  Negotiate price, terms and conditions and follow the direction of the sales manager on duty.  Escort customers throughout the sales process according to automobile sales system that is in place at the dealership.  Make follow up calls to past or potential customers.  Ask for referrals and repeat business.          Leasing consultant temp    June 2010   to   October 2011     Company Name   Ôºç   City  ,   State      Assisted in daily operations of an 800 unit apartment community Met with prospective tenants to show apartments Screened rental applicants Prepared lease agreements Collected rents and security deposits Responded to residents' concerns Worked with maintenance staff Prepared work orders.          Leasing consultant    January 2008   to   January 2009     Company Name   Ôºç   City  ,   State      Assisted management in daily operations of a 250 unit apartment community Met with prospective tenants to show apartments Screened rental applicants Prepared lease agreements Collected rents and security deposits Responded to residents' concerns Worked directly with maintenance staff Prepared work orders.          Owner , Manager    January 2005   to   January 2008     Company Name   Ôºç   City  ,   State      Responsible for daily operations of 100 seat restaurant Responsible for hiring/ firing of all employees Maintained daily/ weekly schedules Daily inventory of kitchen and bar supplies Oversaw all catering events Created business plan and marketing strategies Advertised Designed restaurant and menu Built client base.          Education      Diploma   :   Graphics Design  ,   2003    Lansdale School of Business   Ôºç   City  ,   State  ,   US     Graphics Design         Associates Degree   :   Office Operations Management  ,   2005    Lansdale School of Business           Office Operations Management         Pennsylvania Real Estate License   :     2012    Schlicker Kratz R/E Institute          Licensed                  Skills     Ask, benefits, business plan, client, direction, features, firing, hiring, inventory, marketing strategies, Real Estate, sales, sales manager    "
SALES,"         SALES       Summary     Dedicated security enforcement professional with more than  5  years managing security teams and 20 years protecting professional environments. Personable leader who comfortably interacts with people from diverse cultures and backgrounds.        Highlights          CPR and Child CPR Training    Report analysis     Investigative procedures      Interviews and interrogations      Defensive driving training    OSHA training    AED certified    Fire Response            Accomplishments       Upgraded company surveillance system¬†from 28 to 42¬†security cameras inclusive motion detector systems.          Skills    CPR, First Aid, report writing and¬†documentation, leadership.      Experience     10/2015   to   11/2015     Sales    Company Name   -   City  ,   State      Identified prospective customers using lead generating methods and performing an average of 50 cold calls per day.  Participated in various incentive programs and contests designed to support achievement of production goals.  Sold first car immediately after training by personal referral.          01/2015   to   09/2015     Sales    Company Name   -   City  ,   State      Identify customer needs; match needs to Company products and services, and overcome customer objections and resistance.  Meet established performance objectives.         07/2014   to   01/2015     Sales    Company Name   -   City  ,   State      Identify and acquire high quality, long-term, ‚Äúpreferred‚Äù customers to support growth through Costco Road show program participation.  Primary responsibility is to make sales presentations to prospective DSW customers at pre- identified Costco locations.  On occasion similar duties may be performed at other retailers.  Communicate front-line conditions and customer problems to manager; create and maintain contracts, accounting and service documentation and logs as required by manager.  Serve as a Company representative with Costco management to ensure that DS Services of America is represented in a professional manner at all times.  Communicate with store management as needed.  Ensure in store booth set up is completed according to DS Services of America and Costco standards.         06/2014   to   07/2014     Catering Chef    Company Name   -   City  ,   State      Prepared food items such as sandwiches, salads, soups, and beverages         05/2014   to   06/2014     Server    Company Name   -   City  ,   State      Served items requested by customers and processed payment.         10/2011   to   05/2014     Loss Prevention Officer    Company Name   -   City  ,   State      First responder to medical and fie emergencies.  Recommended improvements in security systems and procedures. Supplied internal and external security in a hotel with¬†410 guest rooms.   Reduced general liability claims by 5% through safety audits and training.   Conducted site reviews and security audits and made recommendations to management based on findings.   Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units.   Counseled management on how to cut spending without compromising the safety and security of the company's assets.   Developed and implemented training procedures for all newly hired personnel.          06/2008   to   01/2010     Construction Security Supervisor    Company Name   -   City  ,   State       Managed staff schedules for all shifts and events to minimize overtime costs.      Managed more than  6  security officers for construction of 12 story high-rise building.        Developed and implemented training procedures for all newly hired personnel.         Counseled management on how to cut spending without compromising the safety and security of the company's assets.  Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units.            06/2008   to   06/2009     Security Officer    Company Name   -   City  ,   State       Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises.       Recommended improvements in security systems and procedures.     Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.     Monitored the entire facility using CCTV while simultaneously performing dispatch duties.      Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.            04/2006   to   06/2008     Security Officer    Company Name   -   City  ,   State       Monitored the entire facility using CCTV while simultaneously performing dispatch duties.       Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.           01/2006   to   06/2006     Security Officer    Company Name   -   City  ,   State       Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.        Monitored the entire facility using CCTV while simultaneously performing dispatch duties.            08/2003   to   01/2006     Loss Prevention Officer    Company Name   -   City  ,   State      Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.   Monitored the entire facility using CCTV while simultaneously performing dispatch duties.          02/2003   to   07/2003     Security    Company Name   -   City  ,   State      Monitored the entire facility using CCTV while simultaneously performing dispatch duties.         02/2000   to   02/2003     Room Service Assistant Manager    Company Name   -   City  ,   State      Oversaw delivery of food.  Quality control.  Inventory control.  Scheduling.         01/2000   to   01/2003     Owner    Company Name   -   City  ,   State      Owner of catering business         01/1999   to   01/2000     Line Cook    Company Name   -   City  ,   State      Catering Chef and server for catering and deli.         01/1997   to   01/1999     Line Cook    Company Name   -   City  ,   State      Line cook         04/1996   to   09/1996     Line cook    Company Name   -   City  ,   State      Line cook          Education     1996     Culinary Certificate  :   Culinary    Western Culinary   -   City  ,   State  ,   USA    GPA:   Graduated top 10 in Class of 500.      Graduated top 10 in Class of 500.                Working on Bachelors    San Francisco State   -   City  ,   State  ,   USA     A ttended 9/89 to 6/91. Specialized in History and American Foreign Policy.           1989     Associate of Arts  :   History    Skyline College   -   City  ,   State  ,   USA         "
SALES,"         SALES           Summary      Bilingual Account Executive with over 15yrs of experience   Experienced managing up to 120 Retail Wireless Doors for Corporate Indirect Channel   Over 20yrs of successful sales leadership,highly reliable self-starter; can be counted on to complete assignments without supervision  Consistently achieved high ranked performance in every position held   Highly developed interpersonal, communication and analytical skills    Experienced with Metrics/Market Analysis/Forecasting/Salesforce/SaaS         Highlights          Prospecting and cold calling  Strategic account development  Exceptional customer service skills      Bilingual Spanish  Strong solution driven, problem solving skills  Strong communicator            Accomplishments       Top Sales Producer July 2014 1.8M sold  Over 3M in volume sold within the past 6months  Verizon Top Producer Los Angeles Territory Development 2005/Irvine  Verizon ""Best of the Best"" (West Area) Top 100 Employees 2004/Irvine  Verizon National West Area "" Winners Circle 2003"" /Irvine  Sprint PCS Chicago area Top Producer Sales Excellence Award 2000  Sprint PCS Illinois/Wisconsin Excellence Sales Award 2000  Presidents Club for Sprint PCS Chicago and Los Angeles Markets 2000 and 1999        Experience      Sales    November 2014   to   Current     Company Name   Ôºç   City  ,   State      More than 20years of going above and beyond client expectations, providing sales training for thousands of clients within fortune 500 corporations.  Exceeding sales goals year after year, almost 3M in sales volume in 2014, I am honored and excited to expand my knowledge into the International field in sales.          Sales    July 2013   to   October 2014     Company Name   Ôºç   City  ,   State      Top Producer in July 2014 1.8M in Sales Volume   Earned CIPS certification (Certified International Property Specialist) licensing covering 40 countries to accommodate client needs looking to purchase outside the US or International clients looking to purchase within in the United States.          Sales    March 2011   to   July 2013     Company Name   Ôºç   City  ,   State      Real Estate Investments Portfolio Manager for local, national accounts   Provided training for Real Estate investors, first time home buyers   Provided market analysis, forecast, problem solve, enable a smooth transaction.          Sales    November 2006   to   March 2011     Company Name   Ôºç   City  ,   State      Over 2 million in volume sold within first year   Generate leads and referrals through prospecting, cold calling, networking Provide training for Real Estate investors, first time home buyers,   Provide market analysis, forecast, problem solve, enable a smooth transaction.          Territory Field Representative    August 2009   to   February 2010     Company Name   Ôºç   City  ,   State      Business development, managed a portfolio of up to 120 account doors  Exceeded monthly sales quota objectives by acquiring and managing small to medium sized businesses.  Provided training for businesses, customers enabling a smooth transition to support team and reduced churn.          Indirect Account Field Representative    November 2002   to   October 2006     Company Name   Ôºç   City  ,   State      Corporate Indirect Operations Training and Indirect Account Management Training completed in 2004,2005,2006 Irvine, CA Campus  Business development, sales/product training, metrics/market/competitive analysis, sales, special events, trade shows, generating leads by cold calling, relationship building and networking  Provided training for new accounts, provided problem solving training, retention training and training on reducing churn, enabling a smooth transition to the internal Verizon support team.          Retail Sales Representative    December 1999   to   December 2002     Company Name   Ôºç   City  ,   State      Multiple Awards for Sales Excellence, Customer Service and Top Sales Producer,.  Recommended wireless solutions to new and existing accounts  Provided training to new accounts, new customers including sales training for new employees.          Education      State License   :   Real Estate Sales  ,   2006    Austin Institute of Real Estate   Ôºç   City  ,   State       Business Building, Marketing and Real Estate Sales           General Education/ Communications      Purdue University   Ôºç   City  ,   State       General Education/ Communications           Communications/ Marketing      Long Beach City College   Ôºç   City  ,   State       Communications/ Marketing         Skills     Account Management, Customer Service, Strong Sales Experience, Bilingual        Professional Affiliations     Board of Directors for Family Link Kids Adoption and Foster Care Austin/San Antonio TX (Legacy Ranch)   Board of Champions for Children  GACC (Greater Austin Chamber of Commerce)   YHAPAA (Young Hispanic Professionals Association)   AYREP (Austin Young Real Estate Professionals)   Texas Association of Realtors National Association of Realtors Austin Board of Realtors   Young Execs of Austin Charity Bash/Young Professionals philanthropist organization   Downtown Alliance  Hill Country Outdoors   Las Comadres Para Las Americas Organization     "
SALES,"         SALES ASSOCIATE/GOLF SALES ASSOCIATE           Executive Summary     High-energy and focused Manager with 26 years of Honorable military service. Posses a wealth of experience which was developed by taking on greater postilions of responsibility and restructuring policies and improving upon the organizational goals. Mentoring junior leaders and providing direction for all personnel under my charge. In addition to taking-on and managing new projects with increased demand and responsibility.       Core Qualifications          15 years experience in the field of Operations management in the U.S. Army under various circumstances while deployed to Iraq and Afghanistan, and at various state-side duty stations.  Mentored and developed leadership skills of Iraqi and Afghan medical officers, in order to help them become more self-sufficient in their daily missions.  Developed the staff of various medical clinics in order to elevate the staff performance  Developed and put into effect policies that contributed in obtaining low numbers of complaints by staff and customers alike      Developed budgetary policies in order to reduce daily operating costs, and analyzed contracts for approval recommendation.  Possess12 years of experience in Microsoft Office for Windows and MAC, including preparing and managing spreadsheets, presentations, and various types of documents.  Possess 12 years of experience in Adobe Acrobat/Reader and preparing and editing Portable Document Format (PDF) enabled and formatted documents and converting them to Microsoft Word.   Transport and Shipping of Biomedical Materials Course is IAW the 49 CFR, 42 CFR, 9CFR, 21 CFR, and the USPS Domestic and International Mail Manuals.            Professional Experience      Sales Associate/Golf Sales Associate    April 2006   to   Current     Company Name   Ôºç   City  ,   State     Provide customer service by analyzing and recommending proper equipment and set-up for the golf enthusiast   provides support with apparel and footwear         Equal Opportunity Advisor/Trainer    January 2011   to   January 2014     Company Name   Ôºç   City  ,   State      Served as the principal advisor on the Special Staff and the Personal Staff to the Commanding General of the AMEDDC&S; principal duties included presenting briefings on sensitive issues and providing recommendations.  Providing briefings to the Chief of Staff of the AMEDDC&S.  Supervised 65 subordinate Equal Opportunity Leaders and one Equal Opportunity Advisor within the 32nd Medical Brigade.  Managed the annual budget for the Equal Opportunity program, which consisted of $45,000.  Responsible for over $1.6 million dollars worth of medical equipment and 8 medical evacuation vehicles in addition to managing an operational budget of $20,000 for medical supplies and equipment (2009-2011).  I possess two years and one month experience as a Military Medical Adviser/Trainer on a Military Transition Team in Iraq and Afghanistan.  I was responsible for the planning and coordinating training with US Coalition forces at Camp Taji, Iraq and Wardak Province.          Sales Associate    January 2011   to   January 2012     Company Name   Ôºç   City  ,   State      Four months experience as a Sales Associate at Bed Bath and Beyond at 4022 E 53rd St Davenport, IA 52807.  Provided customer support and assisted customers in the selection of products for purchase.  Additional duties included helping as a cashier during high volume customer periods and merchandising.  Other duties included packaging and shipping merchandise to other stores.  Assisted with the balancing and closing of the registers at the end of the night.          Manager    January 2008   to   January 2010     Company Name   Ôºç   City  ,   State      One year experience as the Military Manager of the Rock Island Arsenal health clinic, Rock Island Arsenal, IL.  Managed the daily operations of the health clinic with primary supervisory duties over 9 government civilian employees and two contract employees.  Responsible for managing the annual clinical budget of $500.00, which was used for ordering office and medical supplies, official temporary duty travel, and training for the maintenance of required licenses and certifications for the clinic physicians and medical staff.  Was responsible for $3.8 million dollars worth of equipment and facilities.  In addition to recommending and overseeing the contracts for services provided to the clinic, such as regulated medical waste removal, radiological equipment services, oxygen delivery systems, and custodial services.          Sales Associate/ Forklift Driver    January 2007   to   January 2007     Company Name   Ôºç   City  ,   State      One year, nine months experience as a Sales Associate at Hechinger's Home Improvement Centers at Fayetteville, NC.  Provided customer support and assisted customers in the selection of products in the Lawn/Garden and Hardware/Tools departments; additional duties included merchandising, restocking inventory, receiving and inventorying truck shipments, sending merchandise to other stores, and using a forklift.  This was a part time employment (1989 -1991).          Cashier    January 2006   to   January 2007     Company Name   Ôºç   City  ,   State      Commercial Retail.  Six months experience as a cashier in addition to helping close the registers in the evening at Bed Bath and Beyond, at 11745 W IH-10, San Antonio, TX 78230.  Additional duties included customer support by providing information on various products and helping customers make a decision on their purchases.  Assisted with the balancing and closing of the registers at the end of the night.          Education      Select One   :   Human Resources  ,   May 2011    Defense Equal Opportunity Institute   Ôºç   City  ,   State  ,   USA     The Alternative Dispute Resolution Mediator course at DEOMI, Patrick Air Force Base.         Bachelor of Business Administration   :   International Business  ,   2015    University of The Incarnate Word   Ôºç   City  ,   State  ,   USA     Graduated with a 3.15 GPA  Deans List, Fall 2013           Human Resources  ,   2012    University of Pennsylvania   Ôºç   City  ,   State  ,   USA     Master Resiliency Trainers Course, Level I - University of Pennsylvania          Affiliations     National Society of Leadership and Success        Certifications     Basic Life Support (BLS) Instructor (CPR)  DOD Certified Alternative Dispute Resolution Mediator  DOD Certified Sexual Assault Advocate:  #PK-6343-3623, Level I  Emergency Medical Technician- Basic Lic: E1843597       Languages    I am fluent in English and Spanish to include reading and writing, with some speaking ability in Italian.      Interests     My hobbies include team sports like ice hockey and individual sports like golf, cycling (held a racing license in Europe and the US), and triathlons. Scheduled to start a Masters degree in Organizational Development and Leadership in August 2015, at the University of The Incarnate Word in San Antonio, Texas.       Additional Information      I was awarded the Military Outstanding Volunteer Service Medal for volunteer work performed with the USO in San Antonio, Texas. Other volunteer work included serving as head coach for a youth ice hockey team and as a mentor at the Phillis Wheatley middle school in the San Antonio public school system.         Skills     Highly effective leader in extreme situations as well as normal conditions. Posses the ability to place the correct personnel with the appropriate skills on a project.   Posses the interpersonal skills required to solve conflict within members of the organization.  Posses 15 years of Multi-unit operations experience with personnel in various circumstances.     "
SALES,"         SALES REPRESENTATIVE; SALES MANAGEMENT       Summary     I am submitting this resume to you because I am interested in the job opening that you have on the business side of AT&T. My name is James Sauders and I have worked in retail sales in some form since I was 14 years old and the last six and a half of those years have been spent working for AT&T in retail. I'm a hard working, loyal and energetic manager and top-rated sales associate with more than 8 years of leading dynamic sales teams in fast-paced markets. I'm always early and if doing the job correctly means traveling to meet individual customers based on their time constraints, then working late is what I'll do. I don't quit until the job is done and I know customer service will be my number one priority along with hitting my goals. I know that I would be an excellent fit for this position and a reliable source of success for your team. Thank you for taking the time to review my information.        Highlights          I have had multiple sales representatives promoted directly from my sales team based on my ability to translate my sales knowledge into positive results for them  I have been consistently at the top of any sales team I've ever been on  While a manager for a technology company I helped us hit 14 straight months of us being in the top 10 stores in the nation out of over 600.  Was given a customer service experience award as a sales rep for being over our customer satisfaction goals with AT&T  I've been given multiple awards for my sales results through various companies  Was selected as 1 out of only 10 total freshman allowed into student government my first year at the University of Louisville  Selected to represent my high school as a member of West KY Teen Leadership Group      Intelligent, self-starter, motivated, a ""think outside the box"" problem solver, extremely competent in sales & sales management, positive and self sufficient  Was selected as number one business student out of 350 students in my graduating class in high school  Was president of both the Student Bank and chapter of FBLA at my high school and a regional FBLA officer  Selected Mr. Future Business Leader of America regionally in 2001  Given full academic scholarship to the University of Louisville  I was selected for the first year of the Retail Manager Development Program with AT&T, and one of only a handful of managers chosen for it  Was invited to attend Nation Young Leaders Conference as a senior in high school  Was invited to first ever Global Young Leaders Conference in Australia  Selected as 1 of 5 attendees out of over 350 to represent group for Mock United Nations Assembly            Experience     October 2009   to   Current     Company Name   City  ,   State     Sales Representative; Sales Management       As a sales representative I was responsible for hitting various sales targets and was ranked number one in my store for the entire, but only year I was a sales rep.  Lead in wired sales, feature & accessory sales and customer service scores  Won an award for being over goal for customer service scores for the year.  Within three months of being hired I was asked to assist in training new sales reps.        May 2007   to   March 2008     Company Name   City  ,   State     Airman/Cryptologic Linguist       As an Airman I was selected out of 52 squad mates to run time scheduling/management/instruction over our entry control procedures  Was selected as Dorm Leader for my flight  Was picked to handle sensitive data transfers/processing information out of over 500 Airman  Was trained in foreign linguistics in both Arabic and Russian before being honorably/medically discharged        June 2004   to   May 2007     Company Name   City  ,   State     Technology Sales Rep/Technology Sales Lead/Technology Sales Manager       As an employee of Circuit City I worked my way up from entry level sales rep to tech sales lead and then tech sales management  Consistently leader in both hitting sales targets, hitting customer service based results and extended warranty sales  Responsibilities included leading knowledge of our products, building value with customers to uncover their needs and sell to our products and services, signing them up for extended warranties as well as installation services, continuing to do these things as tech lead and then tech manager as well as driving my reps to hit those same goals  Assisted in hitting over 14 months straight of being in top ten of company for customer service results  Awarded sales associate of the month over 6 times in the same year, then selected as over sales leader/team player for the year         Education     2005     University of Louisville   City  ,   State  ,   United States     Bachelor of Science  :   Double Major in Political Science/History     Attended the University of Louisville on full academic scholarship   Currently enrolled towards a degree in Organizational Leadership & Learning, with a specialty in leading/training   Plan on moving to MBA/HR Degree after graduation         Military Experience     May 2007   to   March 2008     Company Name   City  ,   State     Airman; United States Air Force     Used time in service to develop leadership & organizational skills  Developed a habit of exceeding/leading in a position by always learning about the skills/responsibilities of the person above me and the person below me in order to keep continuity/consistency in results/duties should we lose a team member  Led & trained other members/airmen in multiple areas  Was tested and selected for proficiency in foreign languages        "
SALES,"         SALES SUPERVISOR - SALES EFFECTIVENESS       Summary     Experienced sales supervisor and recognized training facilitator with over 25 years of sales experience in the Utility Industry. Proven track record of implementing successful sales programs to exceed Team and Company goals.  ‚Äã  ‚Äã       Highlights          Microsoft Dynamics CRM subject matter expert  Chosen¬†to represent Sales as ¬†CRM Product Owner for 2018¬†product¬†upgrade¬†  Certified facilitator - 7 Habits of Highly Effective People  LEED certified (one of three at the time with PNG)  Commercial Sales Person of the Year 2008 (Piedmont Natural Gas)  Excellent communication skills               Self-Motivated and highly driven to succeed  GSA committee member and facilitator for final product implementation  Established track record of exceptional sales results  Experienced Project Management utilizing sales systems  Agile Trained                  Experience      Sales Supervisor - Sales Effectiveness   11/2015   to   Current     Company Name   City  ,   State       Led of virtual team of 6 full time¬†Sales Support Coordinators.   Managed the¬†Partner financing for¬†legacy PNG.¬†  Integrating (in process) Duke Gas Sales¬†with Piedmont Natural gas Sales  Implemented a procedure to aid in Project Management  Implemented additional responsibilities for the team by monitoring and evaluating productivity levels and bandwidth  Developed a 'Welcome Package' to send to all Residential builders   Maintained, updated and developed policies and procedures for the Sales team  Converted all forms, letters and agreements to electronic versions  Developed Sales training materials for the sales reps, supervisors and managers  As the CRM expert, I work closely with the newly created IT group to ensure the health of the product  Currently working on an Integration project as the Product Owner of CRM      ‚Äã            Sales Supervisor   11/2012   to   11/2015     Company Name   City  ,   State       Supervised and monitored the daily activities of ten outside Sales Representatives to ensure all sales and company strategic goals¬†were met and in compliance with company policy.  Mentored, coached, trained and motivated the¬†team in ongoing development  Led the team to be successful in meeting or exceeding¬†team goals   Sought¬†ways to improve work processes and increase skill levels or knowledge of the team.  Self taught the advanced ways to utilize CRM and quickly became the subject matter expert.  Helped build and develop a training manual for new sales representatives for the SouthWest Region, which is being reviewed now for enterprise wide potential use.  Gave¬†presentations to builders, construction managers and superintendents to review the on-line service installation request process, meter placement guidelines and to solicit ways to improve communications.          Commercial Sales Representative   04/2006   to   11/2012     Company Name   City  ,   State       Executed strategies to ensure natural gas growth with both new and existing commercial customers in the Charlotte market.  Networked with business leaders, architects, engineers, contractors and owners to promote the company's products and services.  Recognized for the ability to develop and maintain quality customer and business relationships.  Consistently met or exceeded set territory goals.  Became LEED certified in 2009; one of three employees at the time with the certification.  Was named Commercial Sales Person of the Year in 2008.          Residential Energy Specialist   03/2006   to   04/2006     Company Name   City  ,   State       Systematically and strategically worked in an assigned territory to ensure the use of natural gas in residential homes and developments  Quickly promoted to the Commercial market within the Company.            Industrial Power Representative   07/1986   to   03/1993     Company Name   City  ,   State       Responsible for one half of Mecklenburg County Industrial customers to promote the products and services of the Company.  Identified new opportunities for off-peak shaving, such as Standby Generation, Interruptible Power and time-of-day rates.  Consistently met or exceed assigned goals.  First female, non-engineer to hold this position          Commercial Power Representative   08/1984   to   07/1986     Company Name   City  ,   State       One of three reps covering Mecklenburg County's small to large commercial customers promoting energy management and peak shaving opportunities.  Developed training material and trained employees of the newly formed group in the Call Center to handle commercial customers exclusively.          Residential Rep   01/1983   to   01/1984     Company Name   City  ,   State       Promoted energy management in the Charlotte area  Selected to attend a prestigious Commercial 6 week training course  Active member of the Charlotte Home Builders Association          Regional Training Coordinator and Residential Representative   06/1980   to   03/1983     Company Name   City  ,   State             Regional Training Coordinator   06/1980   to   01/1983     Company Name   City  ,   State       Facilitated three day workshops for all new hires  Identified, developing and facilitated training for the Sales and Business Area Representatives          Education and Training      Bachelor of Arts  :   Psychology    East Carolina University   City  ,   State  ,   USA     Psychology        Computer Skills     S2K (CIS billing), Accounts Payable (CAPS), Microsoft Dynamics CRM, GSA Lite, Microsoft Office Suite, Acrobat Pro, Sales Solution Selling           Activities and Honors     Charlotte Homes Builders Association, past Board Member  Commercial Sales Person of the Year 2008 (Piedmont Natural Gas)  LEED certified 2009    "
SALES,"         SALES MANAGER/ TERRITORY SALES MANAGER           Experience      Sales Manager/ Territory Sales manager   02/2014   to   08/2015     Company Name   City  ,   State       Selling and working with Franchises, Strategic Partners on Mobile Loyalty Platform.  Working with Digital and Advertising Agencies on Reselling ProductSelling Local Clients in the Arkansas Territory on the Mobile Loyalty Platform.          Marketing Executive/Senior Sales Consultant   04/2011   to   01/2014     Company Name   City  ,   State       Aggressively research, develop, and cultivate leads for LivingSocial Deals using a variety of online and offline sourcesMeet and strive to exceed individual monthly, quarterly, and annual sales goalsQualify prospective clients by phone and close deals in-personUse consultative sales skills to assess merchant goals, propose a customized LivingSocial solution, and obtain commitmentManage relationships with established clients and construct proposals and contracts within selling guidelines to develop and maintain a book of businessCommunicate ongoing contacts and sales activities utilizing Salesforce.comProvide ongoing and up-to-date documentation to the operations team and regularly collaborate best deal strategies*1st Ranked MC 2011-North America*2011 Annual Review Rating- 5MVP*Hawaii Whale Winner Circle 2011*VP Many Cole Challenge Badge*Turkey & Gravy Badge*Dasher Badge*Blue Whale Badge*March Madness Badge*Nothing But Net Badge-Attended VIP Event for 1st Qtr, Red Hot Chili Peppers*Rock Star Badge Winner-was among the 12 that was treated to dinner with Tim and Mandy*Multiple 15x15, 20x15 Badges*Accepted in the June Team Triton ClassAttended 2nd QTR VIP Event in Las Vegas, Palms HotelWon Glass 1/2 Full Badge in JulyWhalewinners Circle 2012, Trip to Costa RicaRoadunner Badge Winner for Jan.  Feb, March 2013Quarterly VIP Winnner for 2nd, 3rd and 4th 2013.          Business Manager   06/2008   to   03/2011     Company Name   City  ,   State       Selling online advertising, sponsorships, Contest to stategic accounts and new customers.          Local Sales Manager   10/2004   to   06/2008     Company Name   City  ,   State       Managed 9 Local Account Executives, Team Building, Managed Inventory, Controlled the Paid Programming and Direct Response Accounts, Point person for Internet Sales, Received the New York Times ""Rules of the Road"" Award for Top Performer 2007.          Retail Account Executive/Internet Advertising Manager   08/1998   to   10/2004     Company Name   City  ,   State       Developed new and serviced existing accounts with regards to newspaper design, Implemented marketing plans for individual clients, Worked closely with advertising agencies in relation to cleint needs, Created Internet Sales Department, Developed Internet advertising on newspaper websites.          Senior Buyer   08/2015   to   Current     Company Name   City  ,   State     Remote Senior Buyer--Searing for new and exciting products and reaching out to designers and manufacturers to establish partnerships. ¬†Pitching brand vendors to work with Touch of Modern and establish new relationships. ¬†Managing dozens of accounts while simultaneously continuing to build new ones. ¬†Planning sales events and selecting the final products for sales events. ¬†Neotiating pricing and terms.        Remote Senior Buyer (Fayetteville, AR)   08/2015   to   Current     Company Name   City  ,   State     Searching for new and exciting products and reaching out to designers and maufacturers to establish partnerships. ¬†Pitching brand vendors to work with Touch of Modern and establish new relationships. ¬†Managing dozens of accounts while simultaneously continuing to build new ones. ¬†Planning sales and selecting the final products for slaes events. ¬†negotiating pricing and terms.        Remote Senior Buyer in Fayetteville, AR   08/2015   to   Current     Company Name   City  ,   State     Searching for new and exciting products and reaching out to designers and manufacturers to establish partnerships. ¬†Pitching brand vendors to work with Touch of Modern and establish new relationships. ¬†Managing dozens of accounts while simultaneously continuing to build new ones. ¬†Planning sales and selecting the final products for sales events. ¬†Negotiating pricing and terms.        Remote Senior Buyer in Fayetteville, AR   08/2015   to   Current     Company Name   City  ,   State     Searching for New and exciting products and reaching out to designers and manufacturers to establish partnerships. ¬†Pitching brand vendors to work with Touch of Modern and establish new relationships. ¬†Managing dozens of accounts while simultaneously continuing to build new ones. ¬†Planning sales andselecting the final products for sales events. Negotiating pricing and terms.        Education      MBA      UNIVERSITY OF ARKANSAS   City  ,   State               B.S  :   Business Administration/Marketing    UNIVERSITY OF CENTRAL ARKANSAS   City  ,   State       Business Administration/Marketing        High School Diploma      MANSFIELD HIGH SCHOOL   City  ,   State                 Skills    Advertising, book, Excellent Communication, Computer Knowledge, contracts, Clients, documentation, Innovation, Inventory, Team Building, marketing plans, newspaper, Programming, proposals, research, sales skills, Selling, Sales, Sales Management, Strategic, phone, websites   "
SALES,"         SENIOR SALES ASSISTANT/ SALES SUPPORT             Skills    ads, attention to detail, customer service, data base, inventory, office, presentations, quality control, sales, phones      Experience      Senior Sales Assistant/ Sales Support  ,   01/2006   to   01/2012    Company Name   Ôºç   City  ,   State      Accurately monitored and evaluated ads for specifications and standards compliance.  Provided high standard of service and attention to detail.  Quickly and effectively solve customer challenges.  Maintain quality control/satisfaction records, constantly seeking
    new ways to improve customer service.  Answered multi-line phones.  Maintained inventory of office supplies.  Managed all aspects of daily office operations.  Created and edited memos, correspondence and directory reports for management evaluations and presentations.          Box Office Manager  ,   01/2003   to   01/2006    Company Name   Ôºç   City  ,   State      Managed all aspects of ticket sales.  Maintained data base of all season ticket holders, answered
     multi-line phones, and kept an inventory of all supplies.  Organized volunteers to work in the box office to help with
     ticket sales for concerts.          Education and Training      High School Diploma  :    1985    Northwood High School   Ôºç   City  ,   State             "
SALES,"         PMC/PSM/ SALES MANAGER/ SALES ASSOCIATE         Career Focus       Performance Management Consultant  with more than10 years of experience planning, developing and implementing  behavioral and operationally focused procedures to enable sales and productivity . Currently r esponsible for maximizing performance across
the Corporate-Owned Retail team in the Southwest Territory by working collaboratively with Director of Sales and Area Managers in addressing key issues sales
skills, leadership development, performance improvement, retail operations and
customer engagement for the territory.
I play a critical role in creating an infrastructure that enables sustainable,
measurable improvement in an evolving environment and am constantly working to improve internal
processes and efficiencies within technical systems and behavioral
procedures of our associates.
       Summary of Skills          Ability to clarify the nature of a problem, evaluate alternatives, propose viable solutions and determine the outcome of the various options  Detail oriented and able to present information and ideas clearly and concisely  Able to review different points of view or ideas and make objective judgments; investigates all possible solutions to the problem  Able to draw specific conclusions from a set of general observations or a set of specific facts, able to synthesize ideas and information  Maximized efficiency and team productivity through the development of collaborative quality initiatives    Continually evaluated the organizations' skills and work performance to identify and implement improvements    Results oriented, customer-focused, respected team builder who drives quality and productivity initiatives, and leads teams in business growth through operational excellence.         Ability to translate the company strategy into
specific goals to ensure a focus on delivering results  Strong
ability to quickly understand complex issues and identify priorities  Focus
on key points that can be clearly communicated to all levels of leadership  Maintain
effective cross functional relationship to drive program consistency across
retail, agent, and business channels ¬†








Analyze business and system requirements, mange
development of specifications to create and execute detailed test plans, and
verify bug fixes  Analyzed application, system, and security
errors. Escalated issues to developers and verified fixes



Strong
analytical, time management and problem-solving skills            Professional Experience      Company Name    City  ,   State    PMC/PSM/ Sales Manager/ Sales Associate   05/2010        Responsible for maximizing performance across Corporate-Owned Retail team in the Southwest Territory. Work collaboratively 1:1 with Director of Sales and Area Managers in addressing key issues in operations, key performance indicators, execution of customer engagement, as well as processes and behaviors necessary to achieve expected business results. Play a critical role in creating an infrastructure that enables sustainable, measurable improvement in an evolving environment.¬† Constantly working to improve internal processes and efficiencies within the technical systems and behavioral procedures.  Assessed skill levels of associates in Retail environments and provided feedback to leaders on the effectiveness of ongoing training programs. Suggested program improvements to increase skill levels.¬† Worked with Leaders to develop action plans to address gaps in performance.¬† Facilitated training sessions to refresh knowledge of associates as needed in order to achieve and maintain desired sales goals.¬† Developed reporting metrics and deliver to management as requested.¬† Assisted in establishing standards for performance and monitor against standards, implementing changes when necessary.¬† Developed knowledge of leading edge learning methods, external best practices, applications and tools.  Provide leadership and coaching to retail sales staff on selling skills, company policies and practices, performance management and career development.¬† Drive the achievement of store sales targets which include new customer acquisitions, sale of essentials, and sale of vertical features in a weekly/monthly basis while achieving the highest level of customer satisfaction.¬† Responsible for retail sales scheduling, forecasting and reporting; including but not limited to time reporting, vacation/time off tracking, expense reporting and approvals, schedule development, overtime management, variance reporting and explanations, cash over/short explanations, tracking report, competitive report, etc.         Company Name    City  ,   State    Customer Service Lead   04/2009   to   01/2011      Management position responsible for all aspects of managing a single retail store. Has complete operation liability to achieve sales, service, organization, customer satisfaction and profitability goals for the store in compliance with company procedures. Develops and executes short and long-term plans to achieve goals in support of district/region strategy. Ensures the maintenance of expected operational and merchandising standards. Ensures staff maintains store presentation and supports brand consistency. Provides effective training to staff in the areas of customer service, product knowledge, inventory control and merchandising while offering developmental opportunities. Handles store level loss prevention issues.         Company Name    City  ,   State    Owner   10/2008   to   10/2010      Analyzed business performance against budget and goals  Developed and implemented successful business plans and strategies  Identified market opportunities and plans for effective implementation  Directed sales coverage  Completed monthly, quarterly and annual business reports and financial information  Created comprehensive training programs for all personnel  Oversees sales, inventory, shipping, human resources and other departments of the business         Company Name    City  ,   State    Dispatcher   10/2005   to   10/2008     Provided support to the sales and service teams ensuring all objectives were met. Prepared weekly sales reports for management.Responsible for customer service, including answering customer queries, problem solving and providing information on new products. Tracked inventory and shipping/receiving of product. Received incoming service calls and scheduled and dispatched technicians as needed. Assisted with invoicing customers.Handled customer complaints.        Company Name    City  ,   State    Quality Analyst/Special Projects/Repair Representative   06/2001   to   10/2005      06/2003-10/2005 - Quality Analyst  Audited all orders coming from inside and outside sales offices to ensure customer satisfaction.¬† Exceeded set quota for weekly audits by 200%.¬† Helped create and maintain reporting guidelines for all implemented audits.¬† Revised and formatted definitions to better enable us to accurately audit reps.¬† Able to audit and/or provision on all platforms utilized by Birch Telecom.¬† Created documentation for new processes to distribute throughout the company  09/2002-06/2003 - Install/Special Projects Specialist  Created local service requests to install new Pots lines for existing Birch customers.¬† Statused customers on the progress of their order.¬† Successfully cleared out my queue to prevent the ETTR from running out on install orders by providing good customer service.¬† Exceeded daily quota 90% of days worked.¬† Received 100% on quality audits on 99% of orders graded.¬† Worked all Complex MAC manual orders, ex. Loop to ground, Trunk to Pots.¬† Researched and corrected all service address inconsistencies regarding to new install orders by issuing manual records updates  06/2001-09/2002 - Repair Operations Representative  Received inbound customer repair issues.¬† Used troubleshooting skills and testing system to determine correct fix agents.¬† Worked back office tickets by statusing end users, clearing and closing tickets, and further troubleshooting if necessary.¬† Relayed information to the ILECs pertaining to trouble reports.¬† Took call takeovers in the evenings for irate customers         Skills    Coaching, Consultation, Customer Service, Data Analysis, Leadership, Leadership Development, Mentoring, Enterprise, Performance Management, Process Improvement, Project Management,¬†Sales, Sales Development, Telecommunication, Mircosoft Office including Visio   "
SALES,"         SALES ASSOCIATE         Summary     My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.       Skills          Effective at multitasking  Works well independently and in groups  Excellent Computer skills  Organized      Fast learner  Personable  Customer orientated  Interpersonal communication            Experience      Sales Associate  ,     11/2018   to   Current     Company Name   ‚Äì   City  ,   State      Analyze and properly process product returns  Maintain and organize merchandise to drive sales  Organize shelves to maintain store visual appeal  Engage customers and promote specific merchandise  Maintain records related to sales, returns, and inventory availability  Recommend merchandise to customers based on needs and preferences  Sell various products by demonstrating, explaining unique features, and educating customers on proper handling and care  Answer incoming telephone calls to provide information about products, services, store hours, policies and promotions         Volunteer - Receptionist  ,     09/2018   to   Current     Company Name   ‚Äì   City  ,   State      Meet incoming customers with professional approach and provide friendly, knowledgeable assistance  Keep reception area clean and organized to offer positive first impression to every visitor  Helped set up events  Greet customers, answer general questions, and direct to appropriate locations or personnel         Stylist  ,     07/2018   to   10/2018     Company Name   ‚Äì   City  ,   State      Initiated friendly conversation with each customer to determine level of assistance required  Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement  Handled price checks, merchandise transfers, and fitting room returns to keep store orderly  Greeted each customer and offered to assist them to provide excellent customer service  Followed all company policies, rules, and procedures to promote company goals and ensure safety  Helped customers by answering questions and locating merchandise  Sought opportunities to up-sell and add-on additional merchandise  Rang up sales at registers and bagged merchandise  Prevented store losses by utilizing awareness, attention to detail, and integrity         Assembly Line Worker  ,     06/2016   to   03/2018     Company Name   ‚Äì   City  ,   State      Received and correctly processed both written and verbal instructions  Observed all safety policies and procedures  Utilized established assembly instructions to complete jobs in an efficient and accurate manner  Assisted quality assurance by visually inspecting items and removing defective parts  Worked in a team-based environment to maintain line productivity         Education and Training      Associate of Arts and Science        Wenatchee Valley College   -   City  ,   State     Currently Attending        High School Diploma  :     2017     Eastmont Senior High School   -   City  ,   State             Skills       Self-motivated    Dependable and reliable    Effective at multitasking    Works well independently and in groups    Excellent Computer skills    Organized      Fast learner    Creative    Personable    Internet Savvy    Customer assistance    Interpersonal communication         Work History      Stylist  ,   07/2018   to   10/2018     Company Name   ‚Äì   City  ,   State        Initiated friendly conversation with each customer to determine level of assistance required.      Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.      Handled price checks, merchandise transfers and fitting room returns to keep the store orderly.      Greeted each customer and offered to assist them to provide excellent customer service.      Followed all company policies, rules and procedures to promote company goals and ensure safety.      Helped customers by answering questions and locating merchandise.      Sought opportunities to up-sell and add-on additional merchandise.      Assisted in ringing up sales at registers and bagging merchandise.      Prevented store losses by utilizing awareness, attention to detail and integrity.           Assembly Line Worker  ,   06/2016   to   03/2018     Company Name   ‚Äì   City  ,   State        Built containers and pack parts in accordance with detailed packing specifications.      Received and correctly processed both written and verbal instructions, prints and work orders.      Observed all safety policies and procedures     Utilized established assembly instructions to complete jobs in an efficient and accurate manner.      Assisted quality assurance by visually inspecting items and removing defect parts.      Worked in a team-based environment to maintain line productivity.           Library Volunteer  ,   01/2017   to   06/2017     Company Name   ‚Äì   City  ,   State        Checked in, checked out and renewed library materials.      Located requested books on the shelves and in the library database.      Sorted and shelved donated collections as needed.      Cleaned and organized the shelves and display cases, including the checkout desk.      Welcomed customers into the library and helped them locate items.      Used time efficiently when not serving customers, including cleaning and updating library's website.      Actively pursued personal learning and development opportunities.        "
SALES,"         SALES ASSOCIATE       Summary     Yoga Instructor who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.¬†  Service-focused professional and friendly team player who quickly learns and masters new concepts and skills.¬†Extensive cash handling experience. ¬†         Skills        Microsoft Word, Office, Excel, Power Point, and MindBody software
*Excellent telephone √©tiquette
*Extremely organized with good time management skills
*Works well under pressure.            Experience     01/2017   to   Current     Sales Associate    Company Name   Ôºç   City  ,   State      Greet customers at all points throughout the store.  Maintain constant presence on sales floor to assist customers.  Answer any questions about in store products and seasonal trends.  Communicate current sales and deals in the store to maximize sales.  Provide assistance and customer service in the fitting rooms.  Replenish, fold, hang, and tidy garments throughout the day.  Maintain in-stock and presentable condition assigned areas.  Work with cash register and process transactions in a time efficient manner.  Handle returns of merchandise.  Unload delivery trucks and unpack merchandise Execute reductions, price changes and label merchandise with security tags.         08/2015   to   12/2016     Health Information Specialist    Company Name   Ôºç   City  ,   State      Maintain patient medical records in accordance to NMHI, state and federal regulations.  Organize files, collect data, and analyze the data for errors.  Accurately enter information into various computer programs.  Keep sensitive customer or company information confidential.  Research unnamed/orphan papers to ensure proper patient identification and file in the proper patient medical record.  Mail or fax requested information per HIPAA Guidelines to other facilities and keep log of these records being sent.  Scan and file medical information daily into the EMR and review documents to eliminate duplicates.  Verify and cross-reference information in all Health Information Management systems to ensure document accuracy.  Provide attentiveness to the quality, timeliness, and accuracy of the EMR for patient care, legal, revenue, research, and regulatory needs.  Communicate politely and professionally with other medical facilities, insurance companies, co-workers, management, physicians, patients, and others.         01/2012   to   04/2016     Yoga Instructor    Company Name   Ôºç   City  ,   State      Plan yoga sequences and prepare class content and format appropriate for student level and style/type of yoga class.  Provide a safe environment for students where they feel comfortable to move at their own level and pace throughout class.  Observe students, guide them into the correct poses and correct them for necessary skill improvement.  Offer modifications during classes to accommodate different levels of students.  Promote balance of the body and mind through effective teaching and demonstrations.  Maintain and clean yoga mats, blankets, and other props.  Sub classes for teachers.  Maintain positive relationships with members to encourage continued class attendance.  Provide health & wellness information and address any concerns.  Support the co-creation of a non-judgmental and fun environment to optimize learning.         03/2012   to   05/2013     Front Desk and Office Assistant    Company Name   Ôºç   City  ,   State      Greet and check in students.  Sign students up for classes and enter in students' information.  Provide advice to customers regarding particular products or services.  Advise customers on utilization and care of merchandise.  Assist in display and promotion of merchandise Maintain sales records.  Receive payments for classes and/or yoga merchandise through cash, cheque, and credit card.  Maintain and manage the calendar.  File liability waivers and maintain digital records.  Collect, sort, distribute, or prepare mail and messages for the studio owner.  Help to promote the studio in print and at onsite events.  Perform duties such as cleaning the floors, mats, lobby, and office area.          Education and Training     July 2016     Bachelor of Arts  :   Psychology    The University of New Mexico   Ôºç   City  ,   State  ,   United States    GPA: 3.65 Recipient of the Presidential Scholarship       July 2015       Psychology    VU Amsterdam   Ôºç   City  ,   State  ,   Netherlands    GPA: 3.5       June 2014           UNIVERSITY OF CALIFORNIA          SANTA   Ôºç   City  ,   State      GPA: 3.26 Participant in the National Student Exchange Program        Skills    Organize files, patient care, sales     "
SALES,"         SALES CONSULTANT         Summary    A current sophomore majoring in sociology whom enjoys working
and interacting with people. Technologically savvy, a quick learner, and a strong
work ethic ensures great leadership as well as a great team member. Always
willing to put best effort into work to accomplish goals with a friendly and
positive attitude that contributes to a pleasant work environment.¬†      Experience      Company Name    City  ,   State    Sales Consultant   07/2017   to   08/2017       Processed customer payments with an uplifting and friendly attitude.  Addressed and eliminated customer issues as well as ensured a welcoming and clean environment   Assisted customers with purchases to fulfill targeted company goals           Company Name    City  ,   State    Facilitator   07/2017         Facilitated conversations about Native American history and identity.  Served as a college mentor and advisor for Native American high school students.   Interacted and built relationships with students in week-long programs at various reservations.           Company Name    City  ,   State    Intern   06/2015   to   12/2015       Educated
several native communities on healthcare benefits.  Cooperated
with fellow interns at community-based events to create and execute company goals.¬†   Approached
and interacted with individuals to discuss healthcare options.          Education      High School Diploma     2016     Tse' Yi' Gai High School  ,   City  ,   State  ,   United States      Certifications: Valedictorian  Extracurricular
Involvement: Student Council, Peer Helper, Honor Society, Athletics, Native
American Club¬†   Recipient
of National College Prep Scholar,  Quest
Bridge    ‚Äã         Columbia University  ,   City  ,   State  ,   United States      Graduation expected in May 2020           Leadership      Mentor , Columbia Mentoring Initiative, Sept. 2017-Present¬†   Serve
as a guide and motivator for a first-year Columbia College student in the
Indigenous family group.  Discuss
and create personal, mentorship, and academic goals.  Attend
bonding events with mentee to ensure a healthy mental and physical well-being.    Powwow Chair , Native American Council
at Columbia University, Apr. 2017-Present   Co-President , Native American Heritage Month, Apr. 2017-Dec. 2017   Responsible
for planning and organizing month-long events that represent Native American
identity and also the annual university powwow.¬†   Engage
in weekly meetings to discuss event planning with peers and advisors.¬†   Use
leadership abilities to execute events in a timely and organized manner.        Skills         Critical Thinking  Goal Setting and Implementation  Teamwork Skills  Proficient with MS Word, Excel, and PowerPoint     "
SALES,"         SALES MANAGER       Summary     ¬†  Service focused professional offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.         Experience     June 2014   to   September 2017     Company Name   City  ,   State     Sales Manager        Opening store manager, count and balance safe and tills,¬†   successfully managed the activities of team members in multiple locations, p assionately focus on customers needs, i   mproved service quality and increased sales by developing a strong knowledge of company's products and services, maintain telzon ordering system for store products and customer merchandise, delivery driver, print and complete overstock, maintain MNDR, price changes,¬†   developed rapport with customers by handling difficult issues with diplomacy and tact.           February 2011   to   April 2014     Company Name   City  ,   State     Retail Sales Associate/Pharmacy Clerk       Maintained front end of store, cashier, greet and assisted customers,¬†   served as liaison between customers, store personnel and various store departments,¬†   recommended and helped customers select merchandise based on their needs,¬† informed customers about sales and promotions in a friendly and engaging manner, assisted pharmacist with filling of prescriptions, 3rd party insurance billing, answered phones,¬†     entered new patient profiles and prescriptions into medication input software system.            January 2007   to   December 2010     Company Name   City  ,   State     Pharmacy Assistant /Clerk        Assessed customer needs and responded to questions,¬†   communicated directly with doctors offices via telephone, fax and email,¬†   provided friendly customer service at prescription drop-off and pick-up counters,¬†   worked closely with pharmacists and used medication input software to safely and accurately dispense medication,¬† entered prescription and insurance billing information into patient profiles,¬†    verified patient data and billing information.  ¬†  ¬†          Education and Training          Century Business College   City  ,   State  ,   United States       Business Management            Skills       10-Key by touch    Cash Handling    Creative Problem Solving    Multi-tasking      "
SALES,"         SALES ASSOCIATE       Skills      Motivated Seller ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†¬†  Customer Service Oriented ¬† ¬† ¬† ¬† ¬†¬†  Attention to Detail ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†  Quick Learner ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†¬†  Retains Information with ease ¬† ¬† ¬†  Commitment to Professionalism  Persuasive Communicator  ¬† ¬† ¬†¬†        Summary    Motivated strategic sales professional with three years of experience. Focused, driven and detail oriented with great communication skills. Works well as an independent associate or in a team environment. Looking to join a team of hardworking individuals working towards the same goal.¬†      Experience     10/2015   to   Current     Sales Associate    Company Name   Ôºç   City  ,   State      Helped lead the store to a 15% increase for both years employed.¬†  Approach browsing customers and initiate conversations to determine buying preferences.¬†  Recommend specific styles based on customers footwear needs.  Properly took measurements of the customers foot and inquired about any ailments.¬†  Recommended additional items to increase sales and multiples.  Provided a level of customer service regardless of difficultly level.  Consistently in the top for sales each month and kept 'perfect numbers'.¬†  Maintained contact with regular clients and often requested by name.         12/2014   to   10/2015     Bridal Consultant    Company Name   Ôºç   City  ,   State      Used active listening skills as well as knowledge of merchandise to select dress options for brides, and provide feedback to encourage them to purchase.  Maintained communication post-sale with brides to continue building rapport and ensure optimal customer service.  Consistently delivered 5-10% over monthly plan goals for length of employment.¬†  Knowledgeable in Bridal fashion, specifically with Maggie Sottero, Casablanca Bridal, David Tutera Bridal, The Dessy Collection, Alfred Angelo, Bill Levkoff, Mori Lee.  Accurately measured and sized, brides and bridal party using various designer size charts.  Excelled assisting non-traditional customers.¬†         06/2010   to   12/2014     Waitstaff    Company Name   Ôºç   City  ,   State      Generated top sales ($2000+ per evening) by marketing nightly specials during high volume days (Fridays, Saturdays and Sundays)  Trained new server staff brand operations, restaurant compliance and customer expectations. One of two head trainers.  Successfully promoted additional drink and menu items to guests to increase product sales.  Educated existing employees when new standards were rolled out.  Assured customer happiness through friendly, competent service  Ensure servers have performed end of night duties accurately.          Education and Training     2006     High School Diploma      Stevens High School   Ôºç   City  ,   State  ,   USA                  Business Management     Black Hills State University   Ôºç   City  ,   State  ,   USA         "
SALES,"         SALES REPRESENTATIVE       Summary    Bi-lingual,efficient service teams.          Skills
    Hard working ,Friendly and enthusiastic able to learn new tasks          Customer and Personal
    quickly,represent establishment with friendly, professional matters at          Service
    all times.¬†      Experience      Sales Representative     Oct 2017   to   Oct 2017      Company Name   Ôºç   City  ,   State     Cashier , selling lottery tickets to customers.    Managed the receptionist area, including greeting and responding to information asked.     Doing basic mathematics , adding , subtracting and multiplying.    Handing money and prices.         Front Desk Receptionist     Dec 2015   to   Aug 2016      Company Name   Ôºç   City  ,   State    ‚ùè Greet persons entering establishment and direct them to specific
destinations.  ‚ùè Operate telephone or forward calls, taking messages, or
scheduling reservations.
‚ùè Receive payment and record receipts for services.
‚ùè Hear and resolve complaints from customers.
  ‚ùè Transmit information or documents to customers, using
computer, mail, or facsimile machine.
  ‚ùè Collect, sort, distribute guest mail.
‚ùè Enroll individuals to participate in our hotel rewards program.
‚ùè Calculate and quote rates for hourly,weekly rates.
  ‚ùè Perform duties, such as straightening magazines to maintain
lobby or reception area clean.        Room Service     Dec 2015   to   Aug 2016      Company Name   Ôºç   City  ,   State     Take food orders and relay orders to kitchen staff.  Place food servings on plates or trays.  Examine trays to ensure that they contain required items.  Stock service stations with items such as ice, napkins, or straws.  Remove trays and stack dishes for return to kitchen after meals
          are finished.  Total checks, present them to customers, and accept payment
          for services.¬†Determine where guest would like to eat their meals and help
          them get situated.  Clean or sterilize dishes, equipment.         Team Member     Jan 2015   to   Dec 2015      Company Name   Ôºç   City  ,   State     Train workers in skills such as taking orders, communication,
         Observe and influence guest behavior, communicating and
          interacting with them.  Primarily serve and prepare food for customers
         Cleaning work stations and answering questions about menu
          items, policies, and services.         Education and Training      Associate Of Arts     Mar 2016     Tint School of Makeup & Cosmetology          Grand   Ôºç   City  ,   State     Nail Technician       High School Diploma     Jul 2015     Moises E. Molina High School   Ôºç   City  ,   State            Skills    Critical Thinking, facsimile machine, mail, policies, reception, scheduling, taking messages, Technician, telephone, Time Management   "
SALES,"         SALES ASSOCIATE         Core Strengths          Sales understanding  Multi-tasking ability  Organizational skills.  Customer- and service-oriented  Excellent communication skills  Listening skills      Reliable and punctual  Organized  Flexible schedule            Accomplishments      Customer Interface    Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.   Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Verified that all customers received receipts for purchase.  Received and processed cash and credit payment for in-store purchases.  Described use of operation of merchandise to customers.  Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.  Helped customers over the phone regarding our store policy and store hours  Helped customers over the phone regarding our store merchandise   ‚Äã  ‚Äã  ‚Äã          Work Experience     08/2015   to   Current     Sales Associate    Company Name   Ôºç   City  ,   State      Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.      Excelled in exceeding daily credit card application goals.      Managed quality communication, customer support and product representation for each client.     Served as the company's only bilingual Spanish/English customer service representative.     Assisted customers with store and product complaints.     Processed and issued money orders for customers.     Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.     Organized the store by returning all merchandise to its proper place.     Processed merchandise returns and exchanges.          11/2014   to   03/2015     Team Member    Company Name   Ôºç   City  ,   State      Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.     Worked as a team member performing cashier duties, product assistance and cleaning.    ‚Äã        02/2017   to   Current     Sales Associate    Company Name   Ôºç   City  ,   State      Worked as a team member performing cashier duties, product assistance and cleaning.     Assisted customers with store and product complaints.     Organized the store by returning all merchandise to its proper place.     Processed merchandise returns and exchanges.           Educational Background     2015     High School Diploma      Monroe High School   Ôºç   City  ,   State                  Associate of Science      South Piedmont Community College   Ôºç   City  ,   State  ,   Monroe    Currently enrolled in college.        Interests     Soccer, Working out, Music/Concerts       Skills     Customer service  Customer Satisfaction  Bilingual  Quick Learner  Good interpersonal skills‚Äã  Good communication skills  Works well under pressure  Attention to detail  Collaborative team member    "
SALES,"         SALES ASSOCIATE             Experience     08/2014   to   Current     Sales Associate    Company Name   Ôºç   City  ,   State      Greet customers and ascertain what each customer wants or needs.  Describe merchandise and explain use, operation, and care of merchandise to customers.  Compute sales prices, total purchases and receive and process cash or credit payment.  Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.  Inventory stock and requisition new stock.  Ticket, arrange and display merchandise to promote sales.         09/2013   to   07/2014     Production Intern    Company Name   Ôºç   City  ,   State      Developed and maintained overall production schedules.  Arranged rehearsal space, audition space, production meetings.  Identified and obtained property requirements for the production based on set design and production script.  Worked with production cast to encourage positive performance results.         07/2012   to   08/2012     Fashion Intern    Company Name   Ôºç   City  ,   State      Use traditional or digital cameras, along with a variety of equipment such as tripods, filters, and flash attachments.  Scan photographs into computers for editing, storage, and electronic transmission.  Work closely with photographers, fashion coordinators, directors, producers, stylists, make-up artists, other models, and clients to produce the desired looks, and to finish photo shoots on schedule.  Visit textile showrooms to keep up-to-date on the latest fabrics.         09/2011   to   02/2012     Museum Intern    Company Name   Ôºç   City  ,   State      Describe tour points of interest to group members, and respond to questions.  Provide directions and other pertinent information to visitors.  Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan.  appropriate expeditions, instruction, and commentary.          Education     Dec 2016     Associates      Borough of Manhattan Community College   Ôºç   City  ,   State             Jun 2013     High School Diploma      Talent Unlimited High School   Ôºç   City  ,   State                Skills    photo, credit, clients, customer service, digital cameras, editing, fashion, flash, instruction, Inventory, meetings, policies, Research, sales, set design, script, transmission   "
SALES,"         SALES COORDINATOR       Summary     Dedicated Sales Coordinator with 5+ years experience in the sales environment. Looking to¬†obtain a management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of the company        Summary of Qualifications          Exceptional customer service skills ¬†     Ability to
multi-task, prioritize and manage time effectively ¬†   Detail oriented ¬† ¬† ¬† ¬† ¬† ¬† ¬†    A team player
with high level of dedication       Excellent communication skills  Strong interpersonal skills  Great ¬†verbal and written skills   Social media savvy    Bilingual in  French             Experience      Sales Coordinator     Apr 2017   to   Current      Company Name   Ôºç   City  ,   State     Respond to sales calls and leads.  Work closely with sales managers/directors in regards to upcoming groups and events.  Create and build new leads into ISAC.  Generate new contracts for future groups/events  Conduct site visits of the property when needed.  Generate, edit, publish on company's social media platform  Create and print hotel collaterals  Assist and provide excellent customer service to clients prior, during and post event.         Sales Coordinator     Apr 2014   to   Feb 2017      Company Name   Ôºç   City  ,   State     Assisted sales team with daily administrative duties.  Drafted sales contracts and addendum for future events.  Assisted clients with sales related inquiries via phone and email.  Processed sales invoices and commission.  Ordered office supplies for the department.  Assign new leads to appropriates sales manager based on Market Segment¬†         Lead Concierge     Jun 2012   to   Sep 2014      Company Name   Ôºç   City  ,   State     Delivered superior customer service to residents and guests.  Managed and resolve customer complaints.  Created and manage monthly community calendar.  Supervised and train concierge staff.  Handled resident packages.  Managed resident reservations
.         Education        Social Science/Hospitality   Current     Ashford University                Computer Skilles     Microsoft word, Excel, Powerpoint  ISAC, Dnet, Birchstreet, Bridge/MGS application and reports    "
SALES,"         SALES SPECIALIST           Objective    To
obtain a position in a challenging environment that presents the opportunities
for growth and knowledge; where I can maximize and apply my work ethic, time
management skills, management techniques, quality assurance skills, and
scientific knowledge.      Education      Bachelor of Science   :   Biology  ,   May 2016    University of Houston   Ôºç   City  ,   State       Minor in Health Science          Experience      Sales Specialist    December 2014   to   Current     Company Name   Ôºç   City  ,   State      Processed sales, payments, credits, refunds and exchanges in a high volume environment.  Assisted customers in person/ remotely with IT setup, including data migration and app installation.  Introduce corporate and small businesses to IT repair, device management, and financing services.          Vice President    May 2014   to   Current     Company Name   Ôºç   City  ,   State      Negotiated relationships with sponsors, clients, and external organization on marketing initiatives.  Organized and implemented community events/ fundraisers, with over 500 people in attendance.  Established multiple $1,000 scholarships, while retaining sizable account balance for next administration.¬†          Lab Assistant    September 2013   to   January 2014     Company Name   Ôºç   City  ,   State      Maintained highly detailed records of all procedures, methods, and materials utilized on specimens.  Demonstrated leadership skills while coordinating a diverse team tasked with independent asssignments.  Technical skills manipulating sensitive model organisms, hazardous materials, and fine tuned equipment. ¬†          Qualifications      3 years of experience within Sales, IT, and Consulting¬†¬†  Apple CRM: proprietary CRM software used to organize client information, track leads, and finalize sales  SAP Inventory Management: Software to track product movement, catalog merchandise, and audit for loss¬†   iOSdm Hub & Jamf: device management platform to maintain functionality, and push software updates  Conducted research on model organism, fruit fly ( Drosophila, melanogaster)           Skills          Bilingual (Bangla & English)   Staff mentoring and development   Motivated and self-driven business acumen  Strong customer service experience¬†   Exceeds performance and sales quotas      ¬†Held leadership roles within university/community organizations  Advanced mathematical aptitude  Knowledgeable with computers and other technical skills (Windows/Mac)         "
SALES,"         SALES ASSOCIATE           Experience      Sales Associate   01/2015   to   11/2016     Company Name   City  ,   State       Meet and greet customers, investigate customers needs and hot buttons while building rapport, sell my
company and organization, demonstrate the product, present the product to the customer, trade evaluation
on trade in vehicles, handle and by pass customer objections politely, write up the customer in a professional
manner on a credit application, negotiate and present figures to a customer, deliver their new vehicle to the
customer, follow up for future business or any questions or concerns.          Produce Clerk   01/2013   to   12/2014     Company Name   City  ,   State       Keep work area clean at all times, make sure produce is presentable and fresh, re stock and and always keep
produce full, unloading new shipments of fresh produce off of pallets, keeping a safe and clean back room
environment, and always give great customer service to customers.          Field Worker   01/2012   to   12/2013     Company Name   City  ,   State       Trim and remove leaves of grapes, pick grapes, and also picked blueberries.          Willing to relocate: Anywhere      Languages    2 years), Bilingual (English, Spanish)      Education and Training      Arvin High School
Bakersfield College            Skills    Great
Communication Skills, credit, customer service, Customer
Service, English, Inventory, Negotiation, Pallet Jack, pick, Presentation Skills, rapport, Sales, Spanish, Phones        Additional Information      Willing to relocate: Anywhere
Authorized to work in the US for any employer     "
SALES,"         SALES ASSOCIATE           Experience     04/2016   to   Current     Sales Associate    Company Name   Ôºç   City  ,   State      Help customers with their pet problems and assist them in choosing the right products for their pets.         06/2014   to   08/2014     Office Secretary    Company Name   Ôºç   City  ,   State      Organized a storage area
full of papers and transferred them into the computer for easier access.   Helped
run errands for my co-workers and my boss.         02/2014   to   04/2014     Waitress    Company Name   Ôºç   City  ,   State      Waited on customers and cleaned necessary thing as instructed.  Assisted in the preparation of some dishes.          Education and Training     2017     High School Diploma  :   Communication Arts, Graphic/Advertising Design    Edward R. Murrow High School   Ôºç   City  ,   State        Took various media classes such as graphic design and multimedia design  Am looking into majoring in advertising or graphic design           Languages    I am fluent in two languages; English, Russian. I know basic lines in French and can read some works in French.      Skills      Can use Photoshop and Illustrator.  I can use a computer very well.      "
SALES,"         SALES COORDINATOR       Summary    Current MS of Data Analytics graduate student with exposure to data analysis and modeling
          skills. Seeking evolutionary role in analytics that will allow to adapt and change to company
          and problem solving needs.      Skills          Excellent quantitative skills          Advanced MS Office Suite knowledge  Strong knowledge of R, Excel          Advanced Excel modeling  Excellent research skills          Business systems analysis  Knowledge of statistical analysis and          Superb communication skills      Algorithm development Business Domain, Statistics and Interpretation, Mining, predictive analysis, and coding  Visualization and exploration, Data Analyst, RStudio, Tableau, Data Collection, Machine Learning, C++  ¬†Report Generation            Education and Training      Master of Science  ,   Data Analytics   2018     University of Houston   Ôºç   City  ,   State     Data Analytics       BBA  ,   Finance   2005     University of Houston   Ôºç   City  ,   State     Finance       Finance            Experience      Sales Coordinator     Jul 2016   to   May 2017      Company Name   Ôºç   City  ,   State     Heavy cold calling to new and existing oil and gas, energy, and aerospace clientele to
          increase revenue and market penetration Managed a portfolio of 250 accounts that
          generated 36% of increased proposals in 4 months.  Conducted business to business telephone sales.  Researched sales and contact information for prospects and created reports for business development managers         Inside Sales Representative     Aug 2015   to   Feb 2016      Company Name   Ôºç   City  ,   State     Prioritized daily workflows, including all inbound calls, quotes and sales-related
          inquiries.  Wrote sales contracts for orders obtained and submitted orders for processing.  Achieved 170% of first 90 day quota, earning 2nd highest rookie quarter in 21 year
          company history.  Prioritized daily workflows, including all inbound calls, quotes and sales-related
          inquiries.  Emphasized product features based on analysis of customers' needs.         Inside Sales Representative     Sep 2014   to   May 2015      Company Name   Ôºç   City  ,   State     Developed competitive comparison tables of steel grating pricing, fees, ratings,
          category and product performance to use for account sales calls.  Created sales contacts with on- and off-premise accounts.  Built client relationships by acting as the liaison between the drafting and sales teams.  Consulted with clients after sales and contract signings to resolve problems and provide
          ongoing support.         Recruiter     Feb 2007   to   Oct 2014      Company Name   Ôºç   City  ,   State     Developed creative recruiting strategies that met small to mid-sized broker dealer
          staffing needs.  Managed all aspects of advisor transition cycle, from initial set to on boarding.  Served as link between broker dealer and advisor by handling questions, interpreting
          contracts, and resolving transition issues.  Memberships/Scholarly Societies
          University of Houston- Downtown Analytics Society.         Skills    Business systems analysis, C++, cold calling, communication skills, competitive, contracts, credit, clientele, client, clients, Data Analyst, Data Collection, database, drafting, features, Finance, financial, financial statements, Interpretation, Machine Learning, market, Excel, Money, MS Office Suite, modeling, oil, outside sales, pricing, Coding, proposals, recruiting, research, sales, staffing, statistical analysis, Statistics, Tableau, tables, telephone, underwriter   "
SALES,"         SALES ASSOCIATE         Skills          Teamwork  Problem Solving Skills  Strong Work Values  Leadership Skills  Dependability              Relevant Experience      Customer service oriented
     Upselling
     Opening and closing procedures
     Creative
Accomplishments
     Employee of the Month, Sep 2015.        Experience     03/2016   to   06/2016     Sales Associate    Company Name   Ôºç   City  ,   State      Answered questions regarding the store and its merchandise.  Greeted customers and ascertained customers' needs.  Helped customers with questions, problems and complaints in person and via
   telephone.  Organized racks and shelves to maintain the visual appeal of the store.  Verified that all customers received receipts for purchases.  Developed positive customer relationships through friendly greetings and excellent
   service.  Served as a peer coach for new sales associates.  Created visual marketing and styled window displays.         04/2015   to   11/2015     Cashier/Server    Company Name   Ôºç   City  ,   State      Consistently provided professional, friendly, and engaging service.  Examine plates to ensure that they contain required items.  Load plates with accessories such as eating utensils, napkins, or condiments.  Take food orders and relay orders to kitchen.  Stock service stations with items such as ice, napkins, and straws.  Assist customers by providing information and resolving their complaints.  Greet customers entering the establishment.  Maintain clean and orderly checkout areas and complete other general cleaning
   duties, such as mopping floors and emptying trash cans.  Receive payment by cash, check, credit cards, vouchers, or automatic debits.  Guided guests through menus while demonstrating thorough knowledge of the
   food, beverages and ingredients.         12/2016   to   Current     Key Holder    Company Name   Ôºç   City  ,   State       Displayed pieces in visually appealing manner.       Answered phones with professionalism.       Described merchandise and services to customers.       Answered questions and resolved concerns.       Responded to safety and loss prevention incidents.       Organized in-store promotional events.       Maintained store in clean and neat manner.            Education and Training     Dec 2015     High School Diploma      Derby High School   Ôºç   City  ,   State             September 2016           Eric Fisher Academy   Ôºç   City  ,   State                Skills    coach, Communication Skills, credit, Leadership Skills, marketing, window, Problem Solving Skills, sales, Teamwork, telephone   "
SALES,"         SALES ASSOCIATE       Profile    Highly effective in promoting a positive, productive environment.
Reputation for excellence and high quality service to clients.
Good eye for detail; well organized, skilled in setting priorities.
Resourceful and self-confident; can get the job done, and do it well.
Strong interpersonal and communication skills.
Remain calm and work well under demanding conditions.
Proven record of innovative and effective staff development.
Strong commitment, vision and leadership.      Skill Highlights        Adobe (2 years), Microsoft Office (4 years), Adobe Cloud (2 years), Photoshop (2 years), Data Entry (2
years), Merchandising (3 years) Critical thinker   Detail oriented  Microsoft Word, Excel, PowerPoint  Planning/coordinating  Team leadership             Areas of Expertise      Being able to learn every little thing i can about each department of my job , gaining alot of experience working with people.   Design  Created high-quality Flash designs.     Website Design   Created accent graphics, banner ads, icons, animations and logos using Photoshop and Illustrator.         Work Experience     October 2016   to   Current     Company Name   City  ,   State     Sales Associate         Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.   Improved reliability of supply chain software, systems, database and order processing.   Developed and managed project plans while providing status updates to management.   Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.  Other duties may be assigned.  Smile.  Greet customers and determine how to meet and exceed their expectations.  Develop & Exhibit proficiency in Customer Service, Print and Copy Services, Packaging Services, design
brochures, NCR forms , ECT.  Postal, Shipping, & Freight Services and Computer Skills,.  Receive, sort and place mail in mailbox modules accurately.            Record all sales transactions on Point of Sale and accurately process cash, checks, credit card and
university internal billing transactions.  Print reports as requested.  Pack contents for shipping using established procedures and products.  Deliver mail, overnight letters, parcels and facsimiles to customers.  Operate all software programs including but not limited to Point of Sale, Counter Manifest System,
Mailbox Manager, MS Office and other programs as required.  Receive and process packages for shipping, including lifting and weighing packages on scale, accessing
Manifesting software, generating labels and retrieving packages from customers when requested.  Prepare documents for traces and shipping claims.  Assist in merchandising the center, including: stocking shelves with product, ensuring a clean and
orderly appearance of product, informing manager of inventory levels for re-ordering supplies, being
informed of product specifics (i.e.  warranties, durability claims, pricing, etc.)
Open & Close out of POS to include: reconciliation of cash, checks, credit cards, and all other
transactions accurately and in accordance with company policy and procedure.  Operate printer/copiers, fax machine, binding equipment and all other office machines in a safe,
efficient and productive manner.  Help customers operate those machines they have access to as
Required.         September 2014   to   November 2014     Company Name   City  ,   State     Front Counter Clerk        Multitask, be responsible for my shift.  Accomplishments
I got to put my math skills to work with all the money I have to go through all day long and make sure it's all
correct amounts as well as my paperwork.          Company Name   City  ,   State     Clerk II       Created, organized and maintained files, daily case notes and electronic databases.    Organized office schedules and maintained relationships with necessary agency contacts.    Facilitated cognitive behavioral programs with offenders in a group setting.  Performs routine clerical work.  Work involves compiling and tabulating data; checking documents
for accuracy; transporting documents; and maintaining files.  Works under moderate supervision with
limited latitude for the use of initiative and independent judgment.  II.  ESSENTIAL FUNCTIONS
A.  Sorts, opens, inspects, and scans offender correspondence; and sorts and delivers unit
departmental and offender mail.  B.  Assists in preparing forms related to offender correspondence processing and mail room
operations; maintains records and files; and moves boxes and mail bags.  C.  Answers inquiries regarding routine mail room procedures; and maintains contact with the
United States Postal Service personnel and private mail carriers.  D.  Issues postage and writing materials to indigent offenders and offenders on commissary
restriction; performs data entry and retrieval; and maintains automated data regarding postage
and supplies.          Education     2017     The College Of Health Care Professions   City  ,   State         medical assistant Communication     Coursework in Sociology and Psychology   Coursework in Biology, Clinical Chemistry and Microbiology   Coursework in Anatomy, Physiology and Health Assessments  medical assistant Communication Skills and Typing Skills       2014     Floresville High School   City  ,   State  ,   USA      High School Diploma  :   High School Diploma      Coursework in Marketing, Public Relations and Promotions Management  Coursework in Business, Marketing and Communications    Communications, English and Journalism coursework   Training course in Microsoft Excel and Word.           Skills    Adobe, Photoshop, billing, brochures, C, Cashier, clerical, closing, Communication Skills, credit, Customer Service, Data Entry, designing, fax machine, forms, inspects, inventory levels, letters, materials, Math, Merchandising, access, mail, money I, Microsoft Office, MS Office, Works, Multi-Tasking, multitasking, object-oriented programming, office machines, Packaging, personnel, copiers, POS, pricing, printer, Quick learner, maintaining files, sales, Shipping, supervision, troubleshooting, Typing Skills, weighing    Cash handling    Shipping and receiving   Professional and friendly   Careful and active listener   Multi-tasking  Sales Software: Salesforce.com, TapScan  Public Relations Software: Bacon's Mediasource, Factiva  Desktop Publishing Software: Photoshop, Illustrator, HTML        Additional Information      Willing to relocate: Anywhere     "
SALES,"         SALES ASSOCIATE       Summary    Motivated student seeking entry-level position. Friendly, outgoing and energetic team player with hard-working and driven nature.          Experience     01/2016       Sales Associate    Company Name   Ôºç   City  ,   State      Provided high-quality customer service to optimize customer purchasing and payment process.  Initiated inventory control measures to sustain stock levels, and helped to order new inventories.  Educated customers on available product options to meet and exceed customer service experience.  Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.         01/2014   to   01/2015     Cafe Attendant    Company Name   Ôºç   City  ,   State      Maintained high standards of customer service during high-volume, fast-paced operations.  Consistently provided friendly guest service and heartfelt hospitality.  Promptly and empathetically handled guest concerns and complaints.  Demonstrated integrity and honesty while interacting with guests, team members and managers.  Greeted customers and provided excellent customer service.         01/2013   to   01/2014     Food Prep    Company Name   Ôºç   City  ,   State      Responsible for the production and plating of desserts.  Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.  Helped with preparation, set-up, and service for catering events.  Spoke with patrons to ensure satisfaction with food and service.  Prepared food items.          Education     2016     High School Diploma      Manchester Central High School   Ôºç   City  ,   State                    Sociology and Justice Studies    University of New Hampshire   Ôºç   City  ,   State      Sociology and Justice Studies        Skills    Great communication skills, excellent customer service, customer service experience, Customer service, fast, focus, inventory control, Multi-tasking, purchasing, quality   "
SALES,"         SALES REPRESENTATIVE       Profile    Accomplished and energetic sales representative with a solid history of
achievement in retail. Motivated leader with strong organizational and
prioritization abilities.      Core Qualifications          Fluent in Spanish¬† Enthusiasm    Team player  Organized  Cash handling accuracy  Organized  Time management  Detail-oriented  Excellent multi-tasker  Customer- and service-oriented  Reliable and punctual  Enthusiasm                Professional Experience      Sales representative   12/2014   Ôºç   11/2016     Company Name     City  ,   State       Confer with customers by telephone or in person to provide information
     about products or services, take or enter orders, cancel accounts, or obtain
     details of complaints.  Keep records of customer interactions or transactions, recording details of
     inquiries, complaints, or comments, as well as actions taken.  Review insurance policy terms to determine whether a particular loss is
     covered by insurance.  Determine charges for services requested, collect deposits or payments, or
     arrange for billing.  Resolve customers' service or billing complaints by performing activities
     such as exchanging merchandise, refunding money, or adjusting bills.  Complete contract forms, prepare change of address records, or issue
     service discontinuance orders, using computers.  Solicit sales of new or additional services or products.          Sales representative   09/2013   Ôºç   05/2014     Company Name     City  ,   State       Confer with customers by telephone or in person to provide information
     about products or services, take or enter orders, cancel accounts, or obtain
     details of complaints.  Keep records of customer interactions or transactions, recording details of
     inquiries, complaints, or comments, as well as actions taken.  Review insurance policy terms to determine whether a particular loss is
     covered by insurance.  Determine charges for services requested, collect deposits or payments, or
     arrange for billing.  Resolve customers' service or billing complaints by performing activities
     such as exchanging merchandise, refunding money, or adjusting bills.  Compare disputed merchandise with original requisitions and information
     from invoices and prepare invoices for returned goods.  Solicit sales of new or additional services or products.  Order tests that could determine the causes of product malfunctions.          Cashier   05/2013   Ôºç   11/2014     Company Name     City  ,   State       Receive payment by cash, check, credit cards, vouchers, or automatic
     debits.  Issue receipts, refunds, credits, or change due to customers.  Assist customers by providing information and resolving their complaints.  Count money in cash drawers at the beginning of shifts to ensure that
     amounts are correct and that there is adequate change.  Answer customers' questions, and provide information on procedures or
     policies.  Calculate total payments received during a time period, and reconcile this
     with total sales.  Weigh items sold by weight to determine prices.          Education       Jun 2013   High School Diploma  :  Quest Academy      City  ,   State               2018   Associate of Arts  :  Chabot College   -   Political Science    City  ,   State                    Lan gu ages                      Skills    billing, credit, English, forms, insurance, prepare invoices, Issue receipts, Listening, money, Persuasion, policies, Reading, recording, sales, telephone   "
SALES,"      Z        SALES CONSULTANT         Summary    Highly motivated, competitive, sales consultant seeking opportunity with long-term growth potential through integrity sales success, building relationships and developing the business Performance Skills
*Account Penetration
*Adaptability
*Identify and create new business opportunities
*Brain lab navigation experience
*Demonstrating Products
*Product Launch
*Account Relationships
*Confident clinical expertise          Snap Shot      Sales Consultant   City  ,   State    Company Name  /   Jun 2013   to   Current       Cultivate relationships with surgeons while covering procedures with clinical proficiency and business acumen.  Build and implement sales plan, manage and track customer sales activity and prospective customer initiatives.  Team increased territory sales 12.5% to 3.8 million in 2014, 5% to 4 million in 2015 and 10% to in 2016.  Increase physician volume through PCP events, community outreach programs and  marketing strategies.  Serve as a primary resource to key accounts for full line product support and continued service.  Ability to troubleshoot complex issues with highly creative solutions.  Maintain training in sales skills, new technologies, product features, and competitive product portfolios.  Develop relationships with hospital personnel and key account stakeholders to expedite sales.  Demos and lab training to demonstrate products and surgical techniques.                    Office Intern   City  ,   State    Company Name  /   Oct 2012   to   May 2013       Compiled sales data, generated sales reports for territory managers and profiled prospective surgeons.  Organized and distributed marketing information, product portfolio, audits and sales goals projections.  Organized and participated in training labs for potential surgeon customers.          Server / Bartender   City  ,   State    Company Name  /   May 2010   to   May 2013       Worked full-time while completing bachelor's degree and internship.  Amongst top 5 in sales regularly maintaining $90 plus per person guest average.  Exceptional multi-tasking ability proven to effectively and efficiently service large amounts of business.          Education      B.B.A  :   Business Management Management Information Systems, Business Intelligence    Florida Atlantic University     May 2014       City  ,   State      Business Management Management Information Systems, Business Intelligence        Skills    competitive, features, marketing strategies, marketing, multi-tasking, personnel, sales skills, sales, sales plan, sales reports, surgeon, troubleshoot    "
SALES,"         SALES COORDINATOR       Summary     Looking for a position as an illustrator in a company where my knowledge and skills can be utilize and enhance.       Highlights          Microsoft Word,   Excel,   Photoshop CS6  Internet savvy  Conceptual thinker  Strong leadership abilities   Team player.      Time  Management  Strong design sense  Highly organized and quick learner  Creative and Artistic            Accomplishments     Obtain high position in military to implement certain skill sets to work well with people in everyday life       Experience     03/2016   to   Current     Sales Coordinator     Company Name   Ôºç   City  ,   State    ¬†Able to operate material handling equipment (e.g. hand truck, pallet jack, forklift, etc.). ¬†Tint paint, and match colors when applicable. Operate a computer and communicate via the telephone, although slightly hearing impaired. Poses great customer service skills, including problem solving and handling customer complaints. ¬†Good written and verbal communication skills. ¬†       03/2016   to   Current     Security Guard     Company Name   Ôºç   City  ,   State    Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry..Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.Controls traffic by directing drivers.Completes reports by recording observations, information, occurrences, and surveillance activities.       02/2008   to   02/2016     Maintenance chief    Company Name   Ôºç   City  ,   State      In charge of  the daily Maintenance operation of preventive and corrective services for all of Alameda's/Hawaii Amphibious equipment   Record keeping of twenty 55 horse outboard engines.  Managed 9 people to effectively implement their positions          Education     1 2012       General Education    Santa Rosa Junior College   Ôºç   City  ,   State                  Bachelors  :   Fine Art    Academy of Art University   Ôºç   City  ,   State       Fine Art         Skills      Experience of 4 years in the field of designing as an illustrator  Proven ability to design layouts, logos and web sites  Profound ability to plan, organize and manage the projects  Sound knowledge of the advance technologies and designing techniques  Exceptionally good communication skills        Additional Information      Sea Service Deployment  Marines Corpse Good Conduct Medal    t             NATO Medal - ISAF Afghanistan   Global War on Terrorism   Afghanistan and Campaign National Defense Service Medal.     "
SALES,"         SALES ASSOCIATE       Summary     Outgoing and people-oriented person who effectively develops lasting professional relationships with clients and customers.        Highlights          Quick learner  Outstanding customer service  Business management  Team player      Inventory control familiarity   Strong organizational skills  Active listening skills     Strong leadership skills              Accomplishments    I learned how to communicate with staff as well as customers. I have a very enthusiastic personality and can make the people around me happy and excited.¬† It is my full believe that there is no ""I "" in Team. I would have never been able to achieve all of the wonderful goals by myself it takes a wonderful group of people to achieve the highest goals.      Experience     01/2017   to   Current     Sales Associate    Company Name   Ôºç   City  ,   State    Help customers, run the registers, ¬†throw freight, help with shelf resets, make sure things are clean and organized.¬†       08/2016   to   12/2016     Sales associate/ad's superviser    Company Name   Ôºç   City  ,   State    Key holder, Help with customers needs, run the registers, throw the freight, I also overseen the ordering and set up of all the ads for each month.¬†       05/2014   to   01/2015     Indepentdant Contractor    Company Name   Ôºç   City  ,   State    document reviews, computer skills, also had to learn fast and be self motivated       10/2002   to   04/2015     Manager    Company Name   Ôºç   City  ,   State     Built schedules, set goals, inventory, cash handling, over seen a group of people, customer service, employee services  In the six years I grew the salon with a 150% increase in customer counts as well as 30% sales growth, we meet and overcame several goals including topping the chart for top salon in the state of Utah.  ‚Äã         Education     2000     High School Diploma  :   General    South Summit High School   Ôºç   City  ,   State  ,   Summit           2002       Cosmotology    Heiritage College of Beauty   Ôºç   City  ,   State              Skills     I have has some extended classes in interviewing and hiring of staff as well as Goal setting and the follow through with staff as well as with the store. ¬†Over 15 years of experience with not only the building of a schedule but also the maintaining of one. ¬†  I am very good with encouraging the staff to set high expectations for themselves as well as helping them to achieve the goals. ¬†  I also took a couple of seminars on problem solving in the work place which extended from staffing, schedules, and customers. ¬†    "
SALES,"         SALES REPRESENTATIVE       Professional Summary    Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest
experiences. 1 year experience serving up to 100 dinner guests at an upscale Kickback Jacks restaurant. Customer-
oriented server with excellent interpersonal and communication skills. Food and beverage expert. Recently licensed
in preparation and sale of alcoholic beverages, bar procedures and liquor laws. Focused server, successful at multi-
tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense
of humor during peak hours. Server who brings a strong work ethic, interpersonal skills and customer service
expertise. Fluent in English only.        Experience      Sales Representative   0-1/2017   to   Current     Company Name   City  ,   State      Cold-called prospective customers to build relationship.   Greeted store customers promptly and responded to questions with knowledgeable service.¬† Completed documentation for product and service sales.    Filled out expense reports for accounting.   Maintained productive relationships with existing customers through exceptional follow-up after sales.   Generated high volume of referrals.   Updated database with customer and sales information.   Kept showroom professional and neat at all times.   Delivered products to customers in timely manner.   Established new customer accounts.   Informed management of special sales and service issues.   Evaluated competitors and performed market research.   Achieved at least $5,000¬†monthly sales gross profit.          Server   12/2015   to   05/2016     Company Name   City  ,   State       Consistently provided professional, friendly and engaging service.  Skillfully promoted items on beverage lists and restaurant specials.  Followed all safety and sanitation policies when handling food and beverage to uphold proper health
    standards.  Displayed enthusiasm and knowledge about the restaurant's menu and products.  Routinely supported other areas of the restaurant as requested, including answering telephones and
    completing financial transactions for other staff.  Set dining tables according to type of event and service standards.  Addressed diner complaints with kitchen staff and served replacement menu items promptly.  Quickly recorded transactions in MICROS system to deliver prompt service.  Routinely cleaned work areas, glassware and silverware throughout each shift.  Immediately reported accidents, injuries or unsafe work conditions to manager.  Developed and maintained positive working relationships with others to reach business goals.  Demonstrated genuine hospitality while greeting and establishing rapport with guests.  Guided guests through menus while demonstrating thorough knowledge of the food, beverages and
    ingredients.  Provided friendly and attentive service.          Hostess   08/2015   to   12/2015     Company Name   City  ,   State       Consistently provided professional, friendly and engaging service.  Skillfully promoted items on beverage lists and restaurant specials.  Followed all safety and sanitation policies when handling food and beverage to uphold proper health
    standards.  Assigned patrons to tables suitable for their needs and according to rotation.  Assisted diners with obtaining food from buffet/serving table as needed.  Assisted in maintaining preparation and service areas in a sanitary condition
    Cleaned and organized eating, service, and kitchen areas
    Cleaned and sterilized equipment and facilities
    Cleaned garbage cans with water or steam
    Responsible for the design and preparation of all menu items for private home/office setting.          Cashier / Drive Thru Operator   08/2014   to   01/2015     Company Name   City  ,   State       Maintained high standards of customer service during high-volume, fast-paced operations.  Consistently provided friendly guest service and heartfelt hospitality.  Promptly and empathetically handled guest concerns and complaints.  Demonstrated integrity and honesty while interacting with guests, team members and managers.  Operated the drive-through window and sales register quickly and efficiently.  Greeted customers and provided excellent customer service.  Pleasantly and courteously interacted with customers.  Built loyal clientele through friendly interactions and consistent appreciation.  Prepared fountain drinks and ice cream items.  Prepared all food orders within a 2-3 minute time frame.  Assembled food orders while maintaining appropriate portion control.  Verified that prepared food met all standards for quality and quantity.  Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved
    procedures.          Education      N/A, Current
Varina High School - 7053 Messer Rd, Henrico, VA 23231                    Skills    Cash handling, clientele, excellent customer service, customer service, fast, financial, frame, honest, Meal preparation, MICROS, office, window, policies, problem solver, quality, Quick, rapport, safety, sales, tables, team player, telephones, type, trustworthy.    Sales Software: Salesforce.com, TapScan  Public Relations Software: Bacon's Mediasource, Factiva  Desktop Publishing Software: Photoshop, Illustrator, HTML     "
SALES,"         SALES ASSOCIATE       Summary    Motivated sales associate with 3+ years of sales and customer service experience. Currently enrolled in Suffolk County Community College studying culinary.      Experience     03/2016   to   10/2016     Sales Associate    Company Name   Ôºç   City  ,   State      Interact with customers.  Work the register.  Answer calls.         10/2014   to   03/2016     Sales Associate/Smoothie Maker    Company Name   Ôºç   City  ,   State      Interact with customers.  Organize inventory.  Work the register.         09/2013   to   09/2014     Sales Associate    Company Name   Ôºç   City  ,   State      Organize shelves and racks/inventory.  Work the register.  Answer calls.  Interact with customers.          Education     2015     High School Diploma      High School   Ôºç   City  ,   State                  Suffolk County Community College   Ôºç     State              Skills     - Good at communicating and interacting with customers  - Good time management  -¬†Self-motivation  - Good adaptability    "
SALES,"         SALES DIRECTOR       Summary

To continue my career with an
organization that will utilize my management, supervision and administrative
skills to benefit mutual growth and success. Also, to offer my skills to your
company especially in the field of sales and to
grasp power to enhance my professional skill set in accordance with
organizational objectives.

  ‚Äã       Core Qualifications          Budget & report writing skills  Excellent sales¬†and negotiation skills  The ability to motivate and lead a team  Excellent communication and 'people skills'  Good planning and organizational skills  The ability to work calmly under pressure  Developing sales strategies and setting sales targets  Compiling and analyzing sales figures       Keeping up to date with products and competitors  Sound expertise in sales  Strong presentation skills  Goal-oriented   Strong networking skills  Good judgement   Good decision making               Accomplishments       -Added 35+ businesses to WaveFly powered by JMF Solutions, Inc. since January 2016.    -Developed highly effective sales training strategies as Sales Manager.    -Personally helped grow our company in revenue by 115% in a year and we made the INC 5000 list and magazine.     -Recognized by our city as one of the fastest growing technology companies in revenue and I attributed to that with bringing over $300,000 in revenue in 36 month contracts since January 2016.     -VMware Federal Specialization Certification    -Lenovo Partner Certification     -VMware Academic Specialization Certification         Experience      Sales Director   10/2015   to   Current     Company Name   City  ,   State      JMF Solutions, Inc. is¬†the full service telecommunications firm behind WaveFly Technologies which provides a seamless approach to all of your technology-based services by analyzing your specific needs and creating a custom, cost-efficient solution. My day to day duties included:    Led sales calls with team members to establish sales and customer retention goals.  Negotiated and closed 35+ contracts for companies which included all 36 month contracts. Worked with HOA's and MDU's and closed¬†a 22 unit condo association with a 36 month agreement.  C reated and directed sales team training and development programs.  Shared product knowledge with customers while making personal recommendations.  Maintained friendly and professional customer interactions.  Trained in negotiations and time management. Helped grow our company to show a 115% growth margin over the last year. Also during this time I bid our services through USAC for E-Rate. I worked hand in hand with vendors such as Ingram Micro, CISCO, D&H etc. to work on the right price for us to be a competitive bidder.                 Store Trainer & Key Holder (worked through college)    07/2013   to   12/2015     Company Name   City  ,   State       Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.     Scheduled and directed staff in daily work assignments to maximize productivity.      Efficiently resolved problems or concerns to the satisfaction of all involved parties.       Trained all new staff in front of house and on all menu items food/drinks.           Lead Bartender & Store Trainer (worked through college)   08/2011   to   07/2012     Company Name   City  ,   State       Trained staff of employees for correct facility procedures, safety codes, bar codes, proper recipes and drinking safety.      Increased customer attendance.       Responsible for daily set up.         Received frequent customer compliments for going above and beyond normal duties.            Maintained a professional tone at all times, including during peak rush hours.        ‚Äã         Receptionist    09/2008   to   04/2005     Company Name   City  ,   State       Handled incoming and outgoing correspondence, including mail, email and faxes.      Screened telephone calls and inquiries and directed them as appropriate.      Devised and maintained office systems to efficiently deal with paper flow.     Organized personal and professional calendars and supplied reminders of upcoming meetings and events.     Created expense reports using Microsoft Excel spreadsheets.     Typed documents, updated websites and compiled information for meetings.     Conducted extensive online and phone research.     Attended business meetings and took meeting minutes.    ‚Äã         Education        Nursing   2010       University of Mobile   City  ,   State  ,   USA      I attended University of Mobile program for Center for Adult Programs and Professional Studies Nursing.          Bachelor of Science  :   Leadership & Cultural Studies    2015       University of Mobile   City  ,   State  ,   USA      I have a degree in Leadership & Cultural Studies with a minor in International Business: All 4 years of college I made the Deans List and graduated with a 3.5 GPA. My degree includes studies in philosophy, world politics, religion, and ethics. Emphasizes communication, critical thinking, and interpersonal relations skills. It is designed to build skills necessary for positions in human resources, management, counseling, and other service-oriented positions. The Bachelor of Science in Leadership and Cultural Studies develops proficiency in communication, critical thinking, and interpersonal relations. The emphasis in communication includes composition, the arts, logic, and counseling. Critical thinking involves studies in philosophy, world politics, and religion, as well as ethics, and psychology. Interpersonal preparation adds consideration of world conflict and its resolution, and investigations into traditions of leadership.         Skills        Sales Software: Ubersmith  Desktop Publishing Software: Photoshop, Illustrator, HTML  Cold Calling   Achieving Results  Customer Satisfaction  Building Relationships  Microsoft Office  Microsoft Excel   Planning   Negotiation      "
SALES,"         SALES ASSOCIATE           Summary     Dependable, hard-worker¬†with over  seven  years of experience in ¬†maintenance work.        Skills          Dependable independent worker  Customer service skills  Good at following instructions      Customer service experience  Solid communication skills  Strong work ethic            Experience      Sales Associate    August 2013   to   December 2013     Company Name   Ôºç   City  ,   State
















Responsibilities:

‚Ä®Make the customer happy‚Ä®  Great customer services‚Ä®  Perform
assigned/unassigned tasks Face-front/Organize shelves and bays

Skills Used:   ‚Ä®Good oral/communication skills   Able to lift heavy objects   ALWAYS
put the customer first¬†          Lawn Care Technician    May 2013   to   September 2013     Company Name   Ôºç   City  ,   State
















Responsibilities:

‚Ä®   Lawn Mowing- Edging, Weed whipping, Blowing grass and debris off
pavement and structures,‚Ä®and 20 in. lawn mower was primarily my
responsibilities.   Learned how to use the 36, 42 in. mowers and rider.  Gardening/Landscaping- Maintain gardens by cultivating and weeding,
and mulching.     Snow Plowing-Snow blow/shovel driveways and sidewalks. Salt
afterwards. ‚Ä®Preform tasks quickly with minimal mistakes

Skills Used:   ‚Ä®Learned
how to use plenty of mowing/landscaping equipment (36,42 inch blades, rider
etc.)¬†          Handyman    January 2009   to   July 2016     Company Name   Ôºç   City  ,   State     Handyman Services including-    Window/gutter cleaning  Power washing/staining decks    Power washing houses   Painting Repairing (from little tasks like screens and windows to larger tasks like a basement.)   Snow Plowing.          Education      High School Diploma   :     2011    Avondale High School   Ôºç   City  ,   State                Liberal Arts  ,   2013    Clackamas Community College   Ôºç   City  ,   State      Liberal Arts          Liberal Arts  ,   2016    Oakland Community College   Ôºç   City  ,   State              Personal Information    Hard worker and fast learner. Always able to compete a task on time
and with satisfaction.      Skills    Jack of all trades. Can perform all typesof handiwork and any task necessary.¬†   "
SALES,"         SALES ASSOCIATE       Professional Summary    I am talented individual who will bring my sales talent, fashion sense, and passion for clothing to your company. i have a proven track record of success in sales .i am looking for suitable position with a company that offers there staff superb career opportunities, job enrichment and a supportive work environment.¬†      Core Qualifications          Sales expertise  Accurate money handling  Team player mentality   Reliable and dependable       Goal-oriented  Excellent communication skills  Sales force training  Persuasive communication expertise            Experience      SALES ASSOCIATE     04/2015   to   05/2016      Company Name   City  ,   State      Responsible for actively promoting and selling the company's products to a wide range of customers in a very competitive market place.  Contacting potential customers that have shown an interest in the company's products and then selling to them.  Actively seeking new accounts in a wide variety of locations.  Updating of customer information in paper records and on computer databases.  Handling the complete sales process.  Researching new market and sales opportunities.  Educating clients on the company's products and services.  Converting prospects into active clients.  Keeping in touch with customers via a range of mediums such as phone calls, letters, Email and SMS.  Executing an organized, efficient and structured sales process making outbound sales calls.         Sale/Customer Service Representative     12/2012   to   05/2015      Company Name   City  ,   State      Serviced existing accounts, obtained orders, and established new accounts by planning and organized daily work schedule to call on existing or potential sales outlets and other trade factors.  Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.  Received payment by cash, check, credit cards Issue receipts, refunds, credits, or change due to customers.  Submitted orders by referring to price lists and product literature.  Kept management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.  Monitored competition by gathering current marketplace information on pricing, new products.  Recommend changes in products, service, and policy by evaluating results and competitive developments.  Maximized sales opportunities through outstanding customer service.  Established and maintain good customer relations, with both internal and external customers.  Spent time in the field promoting demonstrating company products.         Sales Associate/ Customer Representative     10/2010   to   02/2011      Company Name   City  ,   State      Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer.  Maintain an awareness of all promotions and advertisements.  Receive payment by cash, check, credit cards Issue receipts, refunds, credits, or change due to customers.         Education      High School Diploma     June 2009     Charles Churn Christian Academy                  Skills    advertisements, calculators, cash registers, competitive, credit, clients, customer relations, customer service, databases, Email, Issue receipts, letters, market, market and sales, pricing, Researching, selling, sales, scanners, SMS, structured, phone   "
SALES,"         SALES ASSOCIATE       Summary    I am an industrious Fashion Business Management undergrad seeking employment with a fashion brand that will utilize my knowledge and skills for a product development position.      Highlights        Proficient in Mac and PC platforms * Microsoft Office Suite * Adobe Creative Suite * Internet Savvy *
Fluent in Albanian            Experience     05/2012   to   Current     Sales Associate    Company Name   Ôºç   City  ,   State      Conduct product knowledge trainings to keep my staff informed of new and/or additional details, and of how and where our merchandise is made   Create product knowledge boards to keep my sales team up-to-date on the most current runway show and season- including creative director Christopher Bailey's inspiration behind the show, photos of each outfit and detailed descriptions of the garments that include fabric content to patterns and colorways.  Visually merchandise in-store displays from adjusting fixtures to dressing mannequins.  Regularly use iPads to manage my client portfolios, keep up-to-date with Burberry news, obtain information on product availability and in-store stock. Liaison with other locations regarding merchandise availability and trainings.  Continuously meet and exceed monthly sales goals.         01/2016   to   04/2016     Technical Design Intern    Company Name   Ôºç   City  ,   State      Communicated with clothing factories daily to discuss garment specification needs as well as status' per garment.  Used Ronlynn Apparel Software (RLM) to update product lifecycle management per each garment- includes tech pack management, revision of product specifications, bill of materials tracking and design history.  Developed and revised Excel spreadsheets in relation to current season garments' manufacturing and completion status'   Revised¬†¬†garment sketches, including¬†construction and detail information.  Attended Fit Meetings where clothing designers and technical designers would discuss garment technicalities that needed modifications.         04/2010   to   06/2011     Sales Associate    Company Name   Ôºç   City  ,   State      Sales associate in a fast paced, highly trafficked retail store.  Regularly managed several responsibilities at once (such as answering phone calls, cashiering, and organizing fitting room lines).  Responsible for managing floor inventory and restocking merchandise.  Regularly managed visual merchandising of  in-store displays during overnight shifts.          Education     May 2016     Bachelor of Science  :   Fashion Merchandising Management    Fashion Institute of Technology, State University of New York          Fashion Merchandising Management        Skills    Proficiency in Microsoft Office Suite, Adobe Creative Suite, Ronlynn Apparel Software, both Mac and PC platforms, social media (including Pinterest, Instagram, Facebook, and Snapchat), internet research   "
SALES,"         SALES ADVISOR       Career Overview    Motivated customer service specialist with over 30 years of retail experience in a fast-paced, team-based
environment.      Core Strengths        Creative problem solver          MS Windows proficient Quick learner          Trusted key holder Exceptional communication skills              Work Experience     01/2011   to   Current     Sales Advisor    Company Name   Ôºç   City  ,   State      Prepare, present, and encourage sales of specific items: food- hot and cold; household items- air freshners, detergents, etc.; and appliances- coffee makers, soda machines, etc.  Have successfully met and exceeded sales' goals.  Have also 'Sold out' of featured products on occasion.  Greeted customers entering the store to ascertain what each customer wanted or needed.  Described product to customers and accurately explained details and care of merchandise.         01/2008   to   01/2009     Cardiac Care Assistant    Company Name   Ôºç   City  ,   State      Performed pacemaker tests over the phone.  Handled over forty calls per day.  Helped patient and/or assisting agent to relax so that test could be conducted properly.  Patients' ages and circumstances varied.  Responsible to give proper instructions so that resulting test was adequate for final review by a doctor.         01/2003   to   01/2005     Analyst    Company Name   Ôºç   City  ,   State      Instituted system to manage subscribers' accounts for receipt of eclectic journals.  Did investigative work to locate publishers for delinquent shipments or missing issues.  Researched subscribers' original orders to verify correct payment sent to and received by publisher.          Educational Background     1974     Bachelors Degree  :   Biology    Dillard University   Ôºç   City  ,   State      Biology        Personal Information    From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive
record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse
backgrounds.
Additional Information Additional Information: From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds.      Additional Information      Personal Information From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds. Additional Information Additional Information: From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds.         Skills    communication skills, Creative problem solver, publisher, MS Windows, Quick learner, sales, phone   "
SALES,"         SALES ASSOCIATE       Professional Profile      Reliable Sales Associate experienced in retail sales, well trained in product placement and merchandising. Extensive experience in inventory management and shipment processing. Knowledgeable of the fashion industry, including current trends. Enthusiastic, trustworthy and fashion-savvy; with proficiency at building positive relationships with new and existing customers by offering superior customer service. I am ¬†proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker, friendly, knowledgeable and persistent team player, always pushing the people around me to do that extra step. Along with retail, I have worked in the culinary field as an important aspect to the restaurant, being rewarded with promotions due to hard work and dedicated time.       Qualifications          ¬†Merchandising  Stocking  Retail Sales  Credit card Transactions  Meeting Sale Goals consistently  Documentation familiarity  Accurate money handling   Sales expertise    Customer oriented¬†     Verbal/written communication      Active listening skills        Upselling  Strong interactive skills  Internet marketing  Social and new media  Point of Sale (POS) system operation  Passion for customer satisfactions  ¬†Cash register familiarity  ¬†Inventory control  Outgoing personality  Team-player mentality¬†            Experience      Sales Associate   01/2016   to   05/2016     Company Name   City  ,   State       Priced merchandise, stocked shelves and took inventory.  Maintained established standards, including window, sales floor and promotional displays.  Operated cash register for cash and credit purchases.  Completed all point of sale opening and closing procedures, including counting contents of the register.  Educate customers of the brand to incite excitement about the company's missions and values.  Cleaned and organized the store   Met incoming customers and provided immediate assistance.     Retrieved alternate items and sizes on request.¬†            Hostess/Server   07/2015   to   01/2016     Company Name   City  ,   State       Greet people  Take orders  Preform side jobs (ex:clean tables)  Answer phones and anywhere else I was needed by staff momentarily.  I was promoted from food runner to hostess and then to a server over the year I've worked there.  Listened to customer needs   Completed purchases with cash, credit and debit payment methods.    Trained new employees  Skillful on promoting food items          Sales Associate   05/2015   to   11/2016     Company Name   City  ,   State        Increased purchase totals by recommending additional items.        Reviewed purchases for fraudulent activities.         Worked flexible schedule to accommodate changing customer levels.     Organized items in visually appealing manner.        Answered incoming telephone calls professionally with knowledgeable responses.          Developed and executed sales promotions.        Provided knowledge on product and service information.     Maintained up-to-date knowledge of customer buying habits.             Crew Member/ Assistant   01/2013   to   07/2015     Company Name   City  ,   State       Organize desks and work areas.  Inventory   Cut lawns, trim hedges, Blower work    Filing work and setting appointments    Using computer programming Excel to input management information     Listened to customer needs and preferences to provide accurate advice.       Answered incoming telephone calls with professional and knowledgeable responses.         Maintained up-to-date knowledge of customer buying habits.               Education      Plantation High school   City  ,   State  ,   USA     Graduate in August of 2016        Affiliations    CPR & AED certified & SERVSAFE certified      Personal Information      I work very efficiently around people, or stressful situations. I am friendly and easy to get along with; I enjoy positive environments and I like to add a positive tone to any surrounding environment. Authorized to work in the US for any employer.  Awarded in ServSafe 2015, passing the National Exam when the exam was provided to culinary students 3&4 at my school. I also participate in the Culinary club from August 2014 to 2016. Along with the Key club from November 2015 to 2016 (Community service club, working most of the time in no profit areas). Also joined a Fashionista from 2014-2016, group which we went to around to organizations donating old clothes and accessories. After my extensive participation and planning I was promoted to President of the Club.        Skills      Cashier,   Filing,   Inventory,   Leadership qualities,   People skills,   Tables,   Team work,   Answering phones,   Good People Skills,   Lead by example mentality   ¬†Meeting Retail Goals efficiently.     "
SALES,"         SALES ASSOCIATE         Summary      Courteous and dependable sales accociate, skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. ¬†       Highlights          65WPM   80-90% Accuracy   10 Key Calculator  Smart Phone and Tablets   Microsoft Windows 95/98/XP/Vista   MAC   Word, Excel, Publisher, Outlook, Internet Browsers (i.e., Internet Explorer, Fire-Fox, Google Chrome, etc.)      Superior communication skills  Dependability  Staff training and development  Superior organization skills  Interpersonal abilities  Initiative and problem-solver            Experience      Company Name    City  ,   State    Sales Associate   01/2015   to   10/2015       Actively acknowledged, greeted and assisted customers in the store.  Provided accurate product information.  Maintained working knowledge of stores policies and procedures.  Met and exceeded sales goals.  Assisted supervisors to identify and resolve issues in the store.  Trained new employees on company customer service policies and service level standards.          Company Name    City  ,   State    Personal Health Care Assistant   03/2011   to   02/2015       Daily job responsibility preformed through out the work shift include Clean, sanitize, and organize.  home to ensure a sterile and healthy environment for my client.  Prepare meals, attend to errands, provide.  transportation to and from health care provider.  Provide assistance with day to day hygienic needs.          Company Name    City  ,   State    Sales Associate/Key Cashier Lead   06/2010   to   01/2011       Daily job responsibility preformed through out the work shift include delegate daily duties for associates, opening and closing money tilts, counting and resetting money podium, evaluating associates performance, auditing tilts, ensuring associates completed daily work duties and tasks, delegating breaks.  Check and ensure associates quality of work is satisfactory and correct. Assisting with replenishing, cleaning, organizing, the store to ensure a functional and efficient operation.  Communicate with customers, associates, and other individuals to address questions or concerns.  Perform basic office duties such as complete and file reports and other paper work, answer and direct telephones calls and relay messages.          Company Name    City  ,   State    Explorer   06/2008   to   03/2011       Answered telephones, directed calls and took messages.  Compiled, copied, sorted, and filed records of office and other activities.  Operated office machines, such as photocopier, scanners, fax, voice mail systems and personal computers.  Computed, recorded, and proofread data and other information, such as records or reports.  Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.  Opened, sorted and routed incoming mail, answered correspondence, and prepared outgoing mail.  Reviewed files, records, and other documents to obtain information to respond to requests.          Education      GED  :  General Education Studies   2011     Del Sol High School  ,   City  ,   State       General Education Studies         Personal Information     AREAS OF STRENGTH: Customer service oriented and able to interface effectively with all levels of administration and staff. Able to organize/prioritize work and take on responsibilities with little supervision. Self-motivated and able to work independently.       Skills      Time management  Leadership  Mathematics  Word processing     "
SALES,"         SALES ASSOCIATE       Career Focus    I am a dedicated, hardworking woman. I am trying to provide for a growing family. I am great with people, and handle myself well in difficult situations. I am looking to eventually go back to school and better my own life as well. As for now I am seeking any type of employment to be able to provide for the daily needs of myself and my children.      Skills      Speaking   Sales and Marketing  Customer and personal Service  Active Listening  Critical Thinking  Reading Comprehension  English Language  Judgement and Decision Making  Social Perceptiveness  Persuasion  Clerical  Coordination  Monitoring  Time Management  Negotiation  Mathematics  Service Oriented  Food Production  Active Learning  Learning Strategies  Instructing  Production and Processing        Education and Training      June 2011    Stanhope Elmore High School   Ôºç   City  ,   State      GED              Work Experience      Sales Associate  ,   11/2015   Ôºç   12/2015    Company Name   Ôºç   City  ,   State      Greet customers and ascertain what each customer wants or needs.  Recommend, select, and help locate or obtain merchandise based on customer needs and desires.  Answer questions regarding the store and its merchandise.  Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.  Place special orders or call other stores to find desired items.  Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.  Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.  Inventory stock and requisition new stock.  Ticket, arrange and display merchandise to promote sales.  Exchange merchandise for customers and accept returns.  Bag or package purchases, and wrap gifts.  Clean shelves, counters, and tables.          Server/Server Assistant  ,   08/2011   Ôºç   01/2012    Company Name   Ôºç   City  ,   State      Check with customers to ensure that they are enjoying their meals and take action to correct any problems.  Collect payments from customers.  Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.  Prepare checks that itemize and total meal costs and sales taxes.  Take orders from patrons for food or beverages.  Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.  Present menus to patrons and answer questions about menu items, making recommendations upon request.  Clean tables or counters after patrons have finished dining.  Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.  Inform customers of daily specials.  Explain how various menu items are prepared, describing ingredients and cooking methods.  Prepare tables for meals, including setting up items such as linens, silverware, and glassware.  Stock service areas with supplies such as coffee, food, tableware, and linens.  Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.  Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.  Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.  Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.  Escort customers to their tables.  Fill salt, pepper, sugar, cream, condiment, and napkin containers.  Garnish and decorate dishes in preparation for serving.  Provide guests with information about local areas, including giving directions.          Sales Associate  ,   01/2011   Ôºç   05/2014    Company Name   Ôºç   City  ,   State      Use computers for various applications, such as database management or word processing.  Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.  Receive payment by cash, check, credit cards, vouchers, or automatic debits.  Issue receipts, refunds, credits, or change due to customers.  Assist customers by providing information and resolving their complaints.  Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.  Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.  Greet customers entering establishments.  Answer customers' questions, and provide information on procedures or policies.  Sell tickets and other items to customers.  Calculate total payments received during a time period, and reconcile this with total sales.  Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.  Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.  Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.  Sort, count, and wrap currency and coins.  Stock shelves, and mark prices on shelves and items.  Request information or assistance using paging systems.  Compute and record totals of transactions.  Compile and maintain non-monetary reports and records.  Offer customers carry-out service at the completion of transactions.  Recommend products to customers, based on customers' needs and interests.  Answer customers' questions about products, prices, availability, product uses, and credit terms.  Train customers' employees to operate and maintain new equipment.  Pack customer purchases in bags or cartons.  Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.  Stamp, attach, or change price tags on merchandise, referring to price list.  Receive, open, unpack and issue sales floor merchandise.  Clean display cases, shelves, and aisles.  Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.       "
SALES,"         SALES TEAM       Executive Summary     Results-focused management professional offering 25 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrates the creativity and savvy that is critical to financial and operational success.       Core Qualifications          Operations management  Staff development  Inventory control  Compensation/benefits administration  Policy/program development  Staff training  Supervision and training  Sound judgment  Computer-savvy  Calm under pressure  Complex problem solving      Microsoft applications  Forecasting  Excellent writing skills  Billing  Attention to detail  Multi-state payroll  Exceptionally organized  Record-keeping  I-9 documentation  Accounts payable            Professional Experience      Sales Team     Nov 2015   to   Feb 2016      Company Name   -   City  ,   State     Delivered unparalleled customer services Greeted and assisted customers; responded to customer inquiries and complaints in a professional and timely manner.  Communicated product knowledge to the customer and recommend merchandise selections.  Trained in visual merchandising and organization.  Monitored sales activities and productivity Ensured register transaction where completed accurately and in accordance with policy.  Excellent communication, verbal, and written skills.  Strong organizational skills and ability to mulit-task in a fast paced environment.         Sales Team     Nov 2015   to   Jan 2016      Company Name   -   City  ,   State     Provided outstanding customer services Maintained displays and store appearance Ensured customer satisfaction at every state of sale.  Opened and Closed store in accordance with Company policies.  Recommended new products and upcoming events.  Extensive sales and customer service experience.  Broad expertise in advertisement and promotion.         Manager     Mar 2009   to   Jan 2015      Company Name   -   City  ,   State     Management Lead and oversaw the implementation of long and short term plans in accordance with strategic plans Ensured expenditures were within the authorized annual budget Implemented operational improvements to enhance quality, production times and reduce costs Decreased production labor hours after implementing a time study of the production line resulting in a cost savings of approximately $20,000 per unit Conducted industry standard study on the cost of services calls and inspection charges resulting in tripled income of services department revenue Implemented an inventory software program to operate with the accounting program to streamline communication with purchasing, inventory, engineering and production departments Experience with Lean Six Sigma Experience supervising large number of employees Advanced experience using Microsoft Office suite and PowerPoint.  Project Management  Communicated effectively with shareholders, employees, Government authorities and stakeholders Managed client expectations by ensuring the highest quality of service Developed, implemented and ensured compliance of safety procedures to meet government guidelines Monitored employee productivity, performance and optimized employee procedures to reduce costs Monitored and maintained operational reports to detect production issues.  Set up and management of over 60 vendor relationships Responsible for delivering projects against agreed scope, budget, schedule and customer expectations Developed production tracking and quality control systems while analyzing production Implemented new product lines through research and development to generate new revenue streams Collaborated with Mine Safety and Health Administration (MSHA), a division of the United States Department of Labor, to ensure the safety and survivability of miners in the event of an incident while underground Received all four of MSHA's approvals in Product, Breathable Air, Harmful Gas Removal, Gas Monitoring and Structural categories General Management Recruited, trained and supervised human resource director, safety manager, engineers, controllers and production manager Created marketing materials, presentation and demonstration products for sales meetings, trade shows and consumer education Managed all day to day facility operations Responsible for payroll oversight and related approvals.         Manager     Feb 2004   to   Jan 2009      Company Name   -   City  ,   State     Developed and operated four assisted living locations Obtained and maintained annual state certifications and supervised all security transportation and monitoring needs Managed day to day facility operations and admissions and coordinated daily services including nursing, dining, housekeeping, activities and maintenance functions Coordinated new resident move-ins and orientation and supported the admission process through tours and follow up calls to inquiries Project Management Monitored budget compliance and financial outcomes including labor and operational expenses and accounts receivable resolution Responsible for payroll oversight and related approvals Oversaw accuracy and thoroughness of all activity documentation within the assisted living facility Kept current on all changes in the industry, particularly regulatory changes as they relate to Assisted Living and Dementia Care General Management Supervised the assisted living staff including caregivers, medication technicians, licensed nurses and activities staff Responsible for recruiting and onboarding of staff and all human resources duties for employees Planned, directed and facilitated marketing events for all facilities Conducted outside sales calls to generate inquiries ACHIEVEMENTS Featured in Space Safety Magazine Integrated lifesaving technologies originally developed to purify air for astronauts into a line of Mine Shield products Integral part of Mine Shields getting recognized as ""New Business of the Year"" Mine Shield tested for and received certification in China under my direction.         Education      High School Diploma     1980     Nelson County High School   -   City  ,   State            Interests    CrossFit, white water rafting, waterboarding and reading        Additional Information      PERSONAL INTERESTS   CrossFit, white water rafting, water boarding and reading        Skills     accounting, accounts receivable, streamline, Assisted Living, budget, Excellent communication, client, customer satisfaction, customer services, customer service experience, direction, documentation, fast, financial, General Management, Government, human resource, human resources, inspection, inventory, director, marketing, marketing materials, meetings, Microsoft Office suite, PowerPoint, nursing, Strong organizational skills, outside sales, payroll, policies, production manager, Project Management, promotion, purchasing, quality, quality control, recruiting, research, Safety, sales, Six Sigma, strategic plans, supervising, trade shows, transportation, visual merchandising, written skills    "
SALES,"         SALES ASSOCIATE       Summary    Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.       Highlights          Cash handling  Detail-oriented  Analytical  Cash flow analysis  Mathematical aptitude  Organized  Time management  Excellent multi-tasker  Strong communication skills  Flexible schedule  Superb sales professional  Excellent communication skills  Supporting international sales team      Excellent negotiating tactics  Business negotiation  Internet savvy  Relationship selling  Reliable and dependable  Cheerful and energetic  Resolution-oriented            Experience     September 2013   to   November 2015     Company Name   City  ,   State     Sales Associate        l Stocked and replenished merchandise according to store merchandising layouts.  l Priced merchandise, stocked shelves and took inventory of supplies.  l Cleaned and organized the store, including the checkout desk and displays.  l Alerted customers to upcoming sales events and promotions.  l Identified potential shoplifters and alerted management.  l Trained 7 new sales associates each quarter.  l Completed all point of sale opening and closing procedures, including counting the contents of the cash register.  l Welcomed customers into the store and helped them locate items.  l Handled all customer relations issues in a gracious manner and in accordance with company policies.  l Educated customers about the brand to incite excitement about the company's mission and values.  l Shared best practices for sales and customer service with other team members to help improve the store's efficiency.  l Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.  l Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.  l Followed merchandising guidelines to present visually appealing displays.  l Mentored new sales associates to contribute to the store's positive culture.  l Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.  l Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.  l Communicated clear expectations and goals to each team member.  l Worked with the management team to implement the proper division of responsibilities.  l Actively pursued personal learning and development opportunities.  l  Strategically scheduled team members to maintain optimal staffing levels at all times.  l Answered customer telephone calls promptly and in an appropriate manner.         March 2013   to   September 2013     Company Name   City  ,   State     Lot Associate        l Operated a cash register for cash, check and credit card transactions with 100% accuracy.  l Stocked and replenished merchandise according to store merchandising layouts.  l Cleaned and organized the store, including the checkout desk and displays.  l Alerted customers to upcoming sales events and promotions.  l Identified potential shoplifters and alerted management.  l Trained 3 new sales associates each quarter.  l Handled all customer relations issues in a gracious manner and in accordance with company policies.  l Welcomed customers into the store and helped them locate items.  l Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.  l Mentored new sales associates to contribute to the store's positive culture.  l Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.         June 2013   to   July 2013     Company Name   City  ,   State     Package Handler        l Loaded and Scanned 400 packages an hour.  l Unloaded 1000 packages an hour.         November 2015   to   January 2016     Company Name   City  ,   State     Pick Pack        Supervised material flow, storage and global order fulfillment.  Unloaded, picked, staged and loaded products for shipping.  Reported inventory balances and cycle counts in both the ERP and WMS systems.  Oversaw warehousing and storage practices and housekeeping.          Education          Manchester Community College   City  ,   State       Associate of Science  :   General Studies    General Studies       2012     Windsor High School   City  ,   State       High School Diploma  :   General Studies    General Studies        Skills     cash register, closing, Computer literate, Credit, customer relations, customer satisfaction, customer service, Employee relations, Fluent in English, inventory, listening, Merchandising, Natural, policies, POS, problem solver, Retail sales, sales, staffing, store merchandising, team player, telephone    "
SALES,"         SALES EXECUTIVE       Summary    SALES EXECUTIVE Results driven, customer centered sales executive with 24 plus years of experience in different industries.  Proven ability to meet sales quotas and deadlines, successfully capitalizing on growth of customer base while maintaining sales integrity and positive morale. Articulate communicator and trusted associate with the ability to connect to a wide variety of customers and prospects.      Highlights          Leadership  Organization & Planning  Sales Presenting  Customer Experience  Customer Retention  Marketing Strategy  Discovering Customer Needs  Coaching & Mentoring  Revenue Generation  Knowledge Of Market  Employee Relations  Forecasting  Relationship Building  Performance Management  Customer Prospecting  Excellent Communicator  Sales Reporting  Networking & Rapport Building                Experience      Sales Executive   12/2013   to   Current     Company Name   City  ,   State       As the main sales person for the company, was in charge of Achieved 7% revenue growth over prior year, generating an 11% increase in profits Analyze current market and consumer trends thru sales data, interpreting the data to vendors, and management in an effort to capitalize on the sales and profit opportunities Full responsibility and management of cost controls, inventory control, budgeting, scheduling and P&L accountability Responsible for recruitment, retention, training, and other HR functions for over 40 employees to ensure quality and standards are executed in conjunction with corporate expectations Daily involvement with inventory accountability system; ensuring accuracy and availability Act as a liaison between numerous vendors to maintain a retail environment that consistently provides our guests with the products they desire and meets sales quotas Execute key marketing and promotional initiatives and strategies to maximize sales and profit margins in alignment with company goals Rated in top 10% of company Customer Service Index scoring of over 550 locations Responsible for maintaining superior operational standards and customer service levels Provide sales leads to our corporate office based on knowledge of key customers, resulting in over 300k additional fuel gallons purchased by these key customers Handle various fuel issues ensuring compliance with EPA standards and inspections.          Store Sales Manager   03/2007   to   11/2011     Company Name   City  ,   State       As the Store Sales Manager I designed and implemented corporate strategy for new business development and contract negotiations for this location.  I utilized various systems to record and analyze sales figures to effectively forecast for future planning.  Proactively managed all HR processes for 15+ team members ensuring policies were aligned with corporate standards.  My strong leadership, and focus led to my promotion from small volume sales store into the largest in the area, the training location for the geographical area, and multi-unit management of two units for a substantial time period.  Achieved 20% revenue growth in 2011 generating annuals sales of $7M Generated at minimum 9% revenue growth year over year (2007 to 2011) Executed merchandising direction of the store while analyzing market trends and competitor data to maximize sales Maintained awareness of market trends in the retail industry, monitoring what local competitors were doing and proactively staying ahead of the competition Handled any escalated customer issues brought to me by my team Managed sales floor merchandising presentation and stock levels Solely responsible for several HR functions including; recruitment, on-boarding, performance management and employee development.          Sports Marketing Intern   08/2005   to   12/2006     Company Name   City  ,   State       As an intern with UNCW's sports marketing department I was able to combine my business acumen and love of college sports into a fulfilling experience.  I worked with a team of individuals to develop and execute several high profile events that are still in existence today.  Assisted in the development of Midnight Madness, the University's largest sporting event Collaborated with other department members to develop and maintain a successful sports loyalty program known as Team Teal Handled promotions and activities at various sporting events Responsible for opening and preparing the Seahawk shop for daily sales and customer satisfaction.          Education      Bachelor of Science  :   Communications   December 1995       East Carolina University    Communications        ServSafe Certified     3/19/2018                   Skills    budgeting, Coaching, contract negotiations, customer satisfaction, Customer Service, direction, Employee Relations, focus, Forecasting, HR, inventory, inventory control, Leadership, analyzing market, Marketing Strategy, market trends, marketing, Market, Mentoring, merchandising, office, Communicator, Networking, new business development, Performance Management, policies, Presenting, processes, profit, promotion, quality, Rapport, recruitment, Relationship Building, retail, Sales, Sales Manager I, Sales Reporting, scheduling, strategy, employee development   "
SALES,"         SALES MANAGER       Professional Summary    Accomplished and energetic¬†with a solid history of achievement in sales.
 Motivated leader with strong organizational and prioritization
abilities. Areas of expertise include Meeting Goals, Negotiation and
Selling to Customer Needs.      Interests    Music Production, Graphic Art and Design and Fitness Training      Skills     ‚Ä¢Computers and Electronics  ‚Ä¢Administration and Management  ‚Ä¢Critical Thinking  ‚Ä¢Negotiation  ‚Ä¢Persuasion  ‚Ä¢Sales and Marketing        Experience     01/2010   to   Current     Sales Manager    Company Name   Ôºç   City  ,   State      Resolve customer complaints regarding sales and service.  Direct and coordinate activities involving sales of manufactured products, services, commodities or other subjects of sale.  Plan and direct staffing, training, and performance evaluations to develop and control sales and service.  Determine price schedules and discount rates.  Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.  Review operational records and reports to project sales and determine profitability.  Direct foreign sales and service outlets of an organization.  Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.  Monitor customer preferences to determine focus of sales efforts.  Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.  Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving and shipping operations.         07/2007   to   03/2010     Emergency Road Service Technician    Company Name   Ôºç   City  ,   State      Identify and inflate tires correctly for the size and ply.  Place wheels on balancing machines to determine counterweights required to balance wheels.  Raise vehicles, using hydraulic jacks.  Remount wheels onto vehicles.  Unbolt wheels from vehicles and remove them, using lug wrenches and other hand and power tools.  Apply rubber cement to buffed tire casings prior to vulcanization process.  Reassemble tires onto wheels.  Drive automobile or service trucks to industrial sites to provide services or respond to emergency calls.  Replace valve stems and remove puncturing objects.  Hammer required counterweights onto rims of wheels.  Inspect tire casings for defects, such as holes or tears.  Glue tire patches over ruptures in tire casings, using rubber cement.  Prepare rims and wheel drums for reassembly by scraping, grinding, or sandblasting.  Assist mechanics and perform other duties as directed.  Inflate inner tubes and immerse them in water to locate leaks.         03/2005   to   09/2007     Wholesale Food Supplier    Company Name   Ôºç   City  ,   State      Sell and keep records of sales for products from truck inventory.  Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations.  Drive vehicles with capacities under three tons to transport materials to and from specified destinations, such as railroad stations, plants, residences, offices, or within industrial yards.  Wrap, weigh, label and price cuts of meat.  Prepare special cuts of meat ordered by customers.  Cut, trim, bone, tie, and grind meats, such as beef, pork, poultry to prepare meat in cooking form.  Total sales, and collect money from customers.  Use knives, cleavers, meat saws, bandsaws, or other equipment to perform meat cutting and trimming.  Cut and trim meat to prepare for packing.  Inspect meat products for defects, bruises or blemishes and remove them along with any excess fat.  Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.  Total sales, and collect money from customers.  Prepare purchase orders, solicit bid proposals, and review requisitions for goods and services.  Analyze price proposals, financial reports, and other data and information to determine reasonable prices.  Purchase the highest quality merchandise at the lowest possible price and in correct amounts.  Study sales records and inventory levels of current stock to develop strategic purchasing programs that facilitate employee access to supplies.  Negotiate prices, discount terms and transportation arrangements for merchandise.  Consult with store or merchandise managers about budgets or goods to be purchased.  Collect money from customers, make change, and record transactions on customer receipts.  Drive trucks to deliver such items as food, medical supplies, or newspapers.  Write customer orders and sales contracts according to company guidelines.  Inform regular customers of new products or services and price changes.  Record sales or delivery information on daily sales or delivery record.  Call on prospective customers to explain company services or to solicit new business.  Listen to and resolve customers' complaints regarding products or services.          Education     2012     High School Diploma  :   General    Pennsauken High School   Ôºç   City  ,   State              Additional Information      Volunteer Activities¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬† Seeds Of Hope - Oct 2013 - present ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†¬† Serve food, beverages, and desserts in lunchrooms,¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬† business or industrial establishments.¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†   Community Service, etc.     "
SALES,"         SALES CLERK         Summary    Conscientious, enthusiastic and outgoing Retail Sales Associate with more than 2 years in the retail industry.
Areas of expertise include sales, building positive customer relations with new and existing customers, and
inventory management. Reliable team player and strong communicator.          Experience      Company Name    City  ,   State    Sales Clerk   10/2013   to   Current       Operated a cash register for cash, check, and credit card transactions with 99 % accuracy.  Stocked and replenished merchandise according to store merchandising layouts.  Priced merchandise, stocked shelves and took inventory of supplies.  Cleaned and organized the store, including the checkout desk and displays.  Alerted customers to upcoming sales events and promotions.  Identified potential shoplifters and alerted management.  Trained 2 new sales associates.  Completed point of sale opening and closing procedures, including counting the contents of the cash register.  Opened and closed the store.  Handled customer relations issues in a gracious manner and in accordance with company policies.  Welcomed customers into the store and helped them locate items.  Shared best practices for sales and customer service with other team members to help improve the store's efficiency.  Used time efficiently when not serving customers.  Resolved customer complaints in a professional manner while prioritizing customer satisfaction.  Verified that customers received receipts for their purchases.  Designed and presented visually appealing displays.  Mentored new sales associates to contribute to the store's positive culture.  Cultivated a customer-focused shopping environment by greeting and responding to customers in a friendly manner.  Actively pursued personal learning and development opportunities related to running a small business.  Communicated clear expectations and goals to each team member.  Assisted owner by strategically scheduling team members to maintain optimal staffing levels at all times.  Supervised and directed merchandise and shipment processing.  Interacted and communicated with vendors and suppliers to resolve inventory, shipping, and product issues and concerns.  Answered customer telephone calls promptly and in an appropriate manner.  Determined customer needs by asking relevant questions and listening actively to the responses.  Preserved a perfect attendance record for 18 months.          Company Name    City  ,   State    Service Deli Clerk   08/2011   to   04/2014       Operated a cash register for cash and credit card transactions with 99 % accuracy.  Stocked and replenished deli items and supplies according to store merchandising layouts.  Cleaned and organized the deli department and equipment according to health department regulations and store policy and procedures.  Alerted customers to current sales and promotions.  Completed all point of sale opening and closing procedures.  Welcomed customers into the store and helped them locate items.  Used time efficiently when not serving customers.  Fostered a positive work environment by consistently treating all team members and customers with respect and consideration.  Cultivated a customer-focused shopping environment by cheerfully greeting and responding to all customers in a friendly manner.  Determined customer needs by asking relevant questions and listening actively to the responses.          Company Name    City  ,   State    Bus Person   02/2011   to   06/2011       Cleared, stocked, and replenished dining room table settings according to restaurant policy.  Cleaned and organized the dining room to make it attractive and appealing to dining patrons.  Completed opening and closing procedures as directed by owner.  Cheerfully greeted patrons in the restaurant.  Used time efficiently when not clearing tables.  Fostered a positive work environment by working together with other team members and servers with respect and consideration.          Company Name    City  ,   State    Concession Cashier   05/2010   to   08/2011       Operated a cash register for cash and credit card transactions with 95 % accuracy.  Stocked and replenished merchandise and food items in concession stands according to store company standards.  Cleaned and organized the concession stand including counters and food service equipment in accordance with health department regulations.  Completed all point of sale opening and closing procedures, including counting the contents of the cash register.  Cheerfully greeted customers and helped them with their orders.  Used time efficiently when not serving customers.  Fostered a positive work environment by working together with other team members with respect and consideration.  Determined customer needs by asking relevant questions and listening actively to the responses.          Education      High School Diploma  :  General Education   2011     National University Academy  ,   City  ,   State      General Education        Riverside City College  ,   City  ,   State                Skills    cash register, cash register, closing, Computer literate, credit, customer relations, customer satisfaction, customer service, Dependable, inventory, listening, Merchandising, Natural, policies, POS, problem solver, Retail sales, sales, scheduling, servers, shipping, staffing, store merchandising, tables, team player, telephone, verbal communication skills, Excellent written   "
SALES,"         SALES ASSOCIATE       Summary     SALES & BUSINESS DEVELOPMENT  Business development professional with 14 + years being successful at acquiring, expanding and managing key health care accounts in the HVAC construction industry. Well versed in building strategic partnerships through persuasion, negotiation and personal presence. Demonstrated passion for building relationships, cultivating partnerships and growing business.       Highlights          Excellent sales techniques  Excellent communicator  New program and promotion implementation  Consultative sales techniques  Cold calling         Adept multi-tasker    CRM system experience  Contract review  Strong proposal writer  Legal implications knowledge               Accomplishments      2005 Georgia Society for Health Care Engineers:  Vendor of the Year   2007 Georgia Society for Hospital Engineers:  Service Excellence Award   2008 Georgia Society for Hospital Engineers:  PJ Wise Award Recipient/Vendor of the Year   2009 Georgia Society for Health Care Engineers:  President's Award for Outstanding Service and Dedication   2010 Georgia Society for Hospital Engineers:  Certificate of Appreciation for Devotion and Commitment   2014 Georgia Society for Hospital Engineers: 50th Year Board Member Recognition.        Experience      Sales Associate     Aug 2012   to   Nov 2015      Company Name   -   City  ,   State     Health care mechanical contracting firm  Specializing in HVAC consultation, design, installation, process heating, cooling and piping.  Contacted new and existing customers to discuss how specific products and services could meet their needs.  Answered customer questions regarding products, prices and availability.  Concentrated on retrofit jobs sold directly to the owner.  Generated new accounts by implementing effective networking and content marketing strategies.  Identified, coordinated and participated in client relationship-building activities and meetings.  Developed a new customer base consisting of four accounts.  Cultivated relationships with key players in the health care industry to create ongoing and mutually beneficial referral systems.         Senior Sales Executive     Jun 2011   to   Jul 2012      Company Name   -   City  ,   State     Building Technologies Division, Siemens Industry, Inc.  Solutions division (new construction) for health care.  Quoting Building Automation Systems to mechanical contractors.  Took off plans and specifications for new construction in the health care market.  Tracked RFPs and bids to quote new business opportunities.  Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.  Marketed and developed key accounts by favorably representing the company at membership and community functions.  Managed budget forecasting, goal setting and performance reporting for all accounts in CRM  Delivered performance updates, quarterly business reviews and planning meetings.         Account Executive     Jun 2009   to   Jun 2011      Company Name   -   City  ,   State     Building Automation Systems; contracting services, factory owned branch operations.  Division of Carrier; a United Technologies Company.  Health care vertical market responsibility.  Developed growth plans by identifying key clients, key targets and priority service lines.  Performed needs assessments, estimates and presentations.  Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.  Generated new sales opportunities through direct and telephone selling and emails.  Marketed and sold an enterprise-wide controls solution.  Optimized current revenue streams by networking for additional business prospects with established clients.  Generated new accounts by implementing effective networking and content marketing strategies.  Targeted new long-term business partner prospects and closed two deals in the hospital industry.         Health Care Facility Specialist     Jan 2001   to   May 2009      Company Name   -   City  ,   State     Devised a technique for introducing the sales concept and the Carrier product line to customers by serving as the product specialist and educator.  Developed a complete marketing program for health care where none previously existed.  Analyzed, fore casted and assigned budgets for conditions in the health care market.  Co-managed the entire sales cycle on health care projects from start to finish by delivering a customized new solution for selling a hospital job.  Managed a current list of health care facilities, owners, administrators, directors, existing equipment and design engineer of record.  Developed and nurtured those relationships.   Maintained competitor's products and services in our region.  Promoted market infiltration of parts, equipment and customer service.  Communication abilities allowed for better interaction with design engineers and getting Carrier specified.    Achieved 100% growth in health care vertical market responsibility.  Creative sales strategy and interpersonal skills resulted in a half a million dollar sale within the first year for the company.  Increased centrifugal chiller sales by 100% by implementing strategies to develop and expand the applied chiller market.         Education      Master of Science  ,   Counseling Psychology    Georgia School of Professional Psychology   -   City  ,   State       Counseling Psychology Intern, My Sister's House, Atlanta Union Mission  Volunteer, Atlanta Regional Psychiatric Hospital         Bachelor of Science  ,   Psychology    Radford University   -   City  ,   State  ,   USA     Psychiatric Intern/ Volunteer, St. Albans Psychiatric Hospital  Coursework in Marketing          Skills      LEED Green Associate  Account Management  Business Development  Computer Proficient on both PC and Mac  CRM Systems  Customer Satisfaction  Marketing  Territory Sales Experience     "
SALES,"         SALES EXECUTIVE       Summary     Sales and Customer Service Professional with proven record of accomplishment growing client list and maintaining existing clients.  Delivered consistent gains in growth, profits and customer satisfaction and retention through expertise in customer relationship management.  Expert troubleshooter, innovative problem-solver.  Proactive in ensuring high levels of client satisfaction. Diverse Sales Experience Selling to Businesses, in Medical and Commercial as well as Selling to Consumers. Exceptional communication and interpersonal skills; talent for quickly establishing rapport, cultivating relationships and building loyalty by becoming a trusted customer resource. Unparalleled commitment to customer retention by providing superior service. Disciplined, Independent, Driven and Motivated Professional with Experience in many industries selling to Buyers at all Levels. Both a Hunter and a Harvester who enjoys prospecting, presenting and closing the sale, as well as client retention and stellar customer service.        Highlights          Grew placements with FFCC Inc. from under a hundred thousand to over two and a half million per month.  The company had five collectors when I accepted the position and they have well over 80 collectors now.  Fees grew from under $20,000.00 per month to over $100,000.00 per month.        Started a new company for Silent Owners in the Tri State area and required another employee to assist with servicing the growing client list and the company was later sold and has been sold 4 other times and is in business with many of the initial clients as State Chemical Company.            Accomplishments     I spoke at a yearly even at Beckfield College for Jenny Clem to students about Accounts Receivable, Billing and Collections.   I was a member of PAHCOM and attended monthly and annual events to represent my company and services as well as attended conferences as a Vendor and Speaker.     Trained new Employees in new territories with FFCC INC.  Was responsible for also helping them canvass their territory to ramp up and build the new client list.     With I C System Inc. in just under 3 years I became ranked the number 3 Representative out of 65 Representatives in the United States.   With Ohio Truck Body I was promoted from Inside Sales Coordinator to Outside Sales Manager within two years of learning the business.   While working for Fyr Fyter Sales and Service I was offered a position to leave the company with a Manager to work for them in a new position with a compensation increase and opportunity for growth and advancement.   With ChangeMed I acquired five of the largest clients for the company within a few months of accepting the position.          Experience      SALES EXECUTIVE   02/2001   to   10/2012     Company Name   City  ,   State       Sold collection services to provide accounts receivable solutions to Physicians in both large and small medical offices, hospitals, and any other businesses extending credit.  My goal each day was to prospect for new profitable clients meet daily, weekly, monthly and yearly goals.  Also responsible for maintaining my existing client base by contacting them on a regular basis explaining and reviewing monthly and yearly reports and asking for additional placements.  My territory placed of $2.5 million each month in placements.  I increased company profits and growth annually and trained Reps in new Territories and Supported them.          Regional Account Manager   10/2012   to   03/2013     Company Name   City  ,   State      Responsible for new territory in Ohio and Kentucky selling toxicology laboratory services to physician practices.  Also, hired, trained and supported staff to place in the practices to work for the laboratory processing specimens.  The company closed and is under investigation for some billing practices.             DISTRICT SALES MANAGER   02/1998   to   02/2001     Company Name   City  ,   State       Selling collection service, accounts receivable solutions, credit reporting, instant credit information, database management, billing service, direct mail service and pre-collect and insurance cure work to Physicians and Medical Facilities.  My territory included half of the state of Ohio and Northern Kentucky, Louisville and Lexington.  I also accepted responsibility for neighboring territories when necessary.  I held a position among the top three during the entire year of 1999.  This accomplishment kept me in the Sales Summit Club for the entire year.  I exceeded all goals and strived to be an asset to the company.  Education and Training Seminars:  Wilson Learning System Sales Training, Zig Ziglar, Motivation Training, Sandler Sales Training, Dale Carnegie, Dare to be Different by Bob Clements International, Inc., How to Master the Art of Selling by Tom Hopkins International, Elemental Selling by Jeffrey Gitomer at Business Marketing Services,  Building Customer Relationships by Waste Management Training Team, and Quality Sales Training by Waste Management Training Team.          Account Manager   04/2012   to   02/2015     Company Name   City  ,   State      Responsible for helping new start up billing company acquire new clients in Southern Ohio and Kentucky.  Sold Allscripts software with meaningful use allowances, sold billing and credentialing services and continued to support the client and their staff.     This company changed their business plan and layed off outside sales team to grow the business by acquiring failing billing companies who were losing their physician clients to hospital and large physician buyouts.         Education      High School Diploma  :   Required and Business   1977       Suncoast    City  ,   State  ,   United States      I was a member of DECA which is Distributive Education Clubs of America and I was able to work a part time job for school credits and business experience.  My positions were managing a golf pro shop of a country club part time and working the late day shift as team leader for a Publix Bakery Department.         Skills     Inside and Outside Sales, Customer Service, Salesforce, Act, and Goldmine CRM, Allscripts Software, Outlook, Practice Fusion Software, Appointment Setting, Cold Calling, Presenting, Closing and Client Retention.  Database management, direct mail, insurance, marketing,  reporting and training and support.    "
SALES,"         SALES ASSOCIATE       Summary    Actively seeking a Full Time position in Technology within an organization utilizing my skillset and innovation to grow in a success driven atmosphere.      Highlights        Win10, 8, 7, Vista, XP, Server 2013, ipad, tablets
Hardware: PC Setup/Configuration/Integration/ Printers, Monitors, Routers, Scanners, Cables
Software:  IE 10,9,MS Suite, Adobe Reader, Firefox, Mozilla, Wi-Fi              Experience      Sales Associate     Nov 2011   to   Current      Company Name   Ôºç   City  ,   State     Interact and assist customers, co-workers, Loss Prevention and Management, take direction from supervisor on assigned tasks and notify upon completion, notify Loss Prevention of suspicious activity and safety hazards, answer phone, provide customer service on sales floor while assisting with recovery.         Materials Handler     Jun 2008   to   Mar 2009      Company Name   Ôºç   City  ,   State     Extract parts from inventory for kits to be assembled on production floor, audits, notify supervisor of completed tasks, data entry, technical support.         Mailroom Clerk     Oct 2007   to   Feb 2008      Company Name   Ôºç   City  ,   State     Process incoming/outgoing mail via electronic processor, distribute interoffice  mail, retrieve files for underwriter department, follow up with supervisor with updates on progress, faxing, copying,.         Warehouse Clerk     Dec 2006   to   Oct 2007      Company Name   Ôºç   City  ,   State     Assist shipping manager prepare outgoing orders, assist supervisor verify incoming supplies from receiving dock and replenish back into inventory, record new inventory counts and follow up with supervisor to keep records accurate, replenish supplies to production floor for assembly, place supply orders via purchasing manager, distribute interoffice mail.         Education      AS  ,   Network Engineering   2017     Moorpark College         Network Engineering       AS  ,   Computer Information Systems   2007     Moorpark College         Computer Information Systems            1994     Simi Valley High School Graduate                Skills    Adobe, Cables, Hardware, copying, customer service, data entry, direction, faxing, IE, inventory, Loss Prevention, mail, Win, Monitors, PC Setup, Printers, progress, purchasing, receiving, Routers, safety, sales, Scanners, shipping, supervisor, technical support, phone, underwriter, Vista   "
SALES,"         SALES REPRESENTATIVE       Summary     Food service worker with fast food, retail and customer service experience. Trained in food safety and handling.  Also have some Sales Representative Skills.          Highlights          Reliable and punctual  Reliable team worker  Cash handling  Comfortable standing for long time periods  Math and language skills  Conversant in Spanish  Restaurant management  Excellent multi-tasker      fast learner  self-motivated  able to work in fast-paced environment  able to count daily bank deposit  able to stay busy and focused while on the job            Experience      Sales Representative     Sep 2015   to   Sep 2015      Company Name   Ôºç   City  ,   State     Keep records of purchases, sales, and requisitions.  Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.  Collaborate with colleagues to exchange information, such as selling strategies or marketing information.  Demonstrate and explain the operation and use of products.  Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.  Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments.  Complete expense reports, sales reports, or other paperwork.  Complete product and development training as required.         Swing Manager     Aug 2012   to   Sep 2015      Company Name   Ôºç   City  ,   State     Made sure Crew Members had designated breaks.  Close and Open store in a timely manner.  Run a shift with the full responsibility that comes with being in charge.  Verify that prepared food meets requirements for quality and quantity.  Up-sold additional menu items, beverages and desserts to increase restaurant profits.  Recorded customer orders and repeated them back in a clear, understandable manner.  Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.  Properly portioned and packaged take-out foods for customers.  Clean food preparation areas, cooking surfaces, and utensils.  Maintain sanitation, health, and safety standards in work areas.  Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.  Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.  Investigate and resolve complaints regarding food quality, service, or accommodations.  Take food and drink orders and receive payment from customers.  Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.  Clean, stock, and restock workstations and display cases.  Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.  Serve orders to customers at windows, counters, or tables.  Count money and make bank deposits.  Investigate and resolve complaints regarding food quality, service, or accommodations.  Store food in designated containers and storage areas to prevent spoilage.  Take and record temperature of food and food storage areas such as refrigerators and freezers.  Remove trash and clean kitchen garbage containers.  Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items.  Operate cash register, handle money, and give correct change.  Prepare and serve a variety of beverages such as coffee, tea, and soft drinks.         Assembler     Apr 2015   to   Jun 2015      Company Name   Ôºç   City  ,   State     Be able to lift at least 30lbs.  Occasionally work under little supervision.  Be fast and efficient in attaching parts.  Inspect, operate, and test completed products to verify functioning, machine capabilities, or conformance to customer specifications.  Rework, repair, or replace damaged parts or assemblies.  Read and interpret assembly blueprints or specifications manuals and plan assembly or building operations.  Shovel, sweep, or otherwise clean work areas.  Maintain stocks of parts.  Lubricate moving parts.  Disassemble defective equipment so that repairs can be made, using hand tools.  Adjust working parts, such as fan belts, contacts, and springs, using hand tools and gauges.         Crew     Sep 2014   to   Nov 2014      Company Name   Ôºç   City  ,   State     Train workers in food preparation, and in service, sanitation, and safety procedures.  Take food and drink orders and receive payment from customers.  Compile and balance cash receipts at the end of the day or shift.  Clean, stock, and restock workstations and display cases.  Perform various financial activities such as cash handling, and deposit preparation.  Wash, cut, and prepare foods designated for cooking.  Supervise and participate in kitchen and dining area cleaning activities.  Estimate ingredients and supplies required to prepare a recipe.  Check identification of customers to verify age requirements for purchase of alcohol.  Resolve customer complaints regarding food service.  Clean bars, work areas, and tables.  Present bills and accept payments.         Education      High School Diploma     Jun 2014     Saint James High School   Ôºç   City  ,   State  ,   United States    Maintained B honor roll.   3.0 GPA  Involved with Music & Music Projects through and out of school.  Member of Latina's Club        Languages     Bilingual, speaks fluent Spanish       Skills     Cash handling, cash register, cooking, resolving customer complaints, delivery, expense reports, fast, hand tools, inspecting, marketing, market meetings, money, repairs, safety, selling, sales, sales reports, fluent Spanish, supervision.    "
SALES,"         D2B SALES       Career Overview     Highly enthusiastic customer service professional with 10 years client interface experience.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.       Core Strengths          Strong organizational skills  Active listening skills  Seasoned in conflict resolution  Sharp problem solver  Courteous demeanor  Energetic work attitude  Customer service expert  Telecommunication skills  Adaptive team player      Opening/closing procedures            Accomplishments      Customer Assistance ¬†   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.     Customer Service ¬†   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.    Sales ¬†   Consistently generated additional revenue through skilled sales techniques.         Work Experience      D2B Sales     May 2015        Company Name   Ôºç   City  ,   State    Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.              Customer Service      Sep 2013        Company Name   Ôºç   City  ,   State     Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Created new processes and systems for increasing customer service satisfaction.         Customer Service Rep     Sep 2013   to   May 2015      Company Name   Ôºç   City  ,   State    Prevented store losses using awareness, attention to detail and integrity.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Accurately logged all daily shipping and receiving orders.Kept abreast of rapidly evolving technology.        Trainer New Hire       Customer Service Specialist     Jan 2000   to   Jan 2006      Company Name   Ôºç   City  ,   State     MS Office power-user with additional          proficiencies in assorted          2001-2010 databases.  Provided telephone, online and face-to-face customer service/support within Awards          high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks and five-star resorts.  Top Performer Award, 2008, 2009 Six-Time Employee of     Pe rformance Re vie w Exce rpts the Month, 2004 to 2006       & the second year in a row, Tracy has been the top performer on my team For Five Service Star          &exceeded her call metrics goals by 15% ...excellent communication, Awards, 2000 to 2004          technical support and troubleshooting skills &       excels in working has independently in a fast-paced environment & become my # 1 trainer of Compute r Skills          new hires & (2000, 2002, 2003&2006 Performance Review, Drakes Janitorial Service.) Word, Excel, PowerPoint, &Tracy exemplifies excellent customer service &   consistently thinks outside Access, Outlook, ACT!, SQL the box and finds creative ways to solve customer problems &     Identifies opportunities to increase customer retention and satisfaction through Mission State me nt          the use of up/cross-selling strategies and excellent communication skills Strive to exceed          &well organized, with the ability to multitask and prioritize workload & customer/ employer          documents in detail all interactions with customers & (2005 Performance expectations by delivering           Handles the demands of a high-volume customer service desk with ease & second-to-none service.  exemplary customer service and complaint handling skills &dedicated and Maintain customer        centricity in all initiatives    &Our guests routinely rave about the above-and-beyond service and and interactions, always          personalized attention they receive from Tracy &     highly resourceful & a putting the customer first.  consummate customer service professional Trained 95 new employees quarterly.         Educational Background      ASSOCIATE OF SCIENCE DEGREE  ,   X-Ray Science   2003     HIGHTECHINSTITU   Ôºç   City  ,   State      Coursework in Business Administration and Organizational DevelopmentCoursework in Business, Marketing and Communications        Skills     ACT!, Call Center, CL, com, excellent communication, excellent customer service, Customer Service, customer      care, customer care, databases, Documentation, fast, Access, Excel, MS Office, Outlook, PowerPoint, 2000, nt, Word, problem solving, relationship building, retail, Selling, Sales Support, SQL, SUPERVISOR, technical support, User Support, telephone, trainer, Troubleshooting, well organized    "
SALES,"         SALES ASSOCIATE       Summary    Serviceoriented employee with 19 year background in Customer Service. Dedicated to making customers happy and aiding in fulfilling their needs, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Willing to go the extra mile and do what it takes to get the task done. Whether it's taking orders via phone or in person. Will take the time and care needed, to make sure the job and task at hand are done right.       Highlights          High customer service standards  Strong organizational skills  Active listening skills  Courteous demeanor  Energetic work attitude  Adaptive team player              Accomplishments      Customer Service ¬†   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.    Sales ¬†   Consistently generated additional revenue through skilled sales techniques.    Product Sales ¬†   Cross-sold services, upgrading customers to different plans and product packages.      Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.         Experience      Sales Associate   11/2008       Company Name   City  ,   State       Answer customers' questions about merchandise and advise customers on merchandise selection.  Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.  Pack customer purchases in bags or cartons.  Take inventory or examine merchandise to identify items to be reordered or replenished.  Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.  Stamp, attach, or change price tags on merchandise, referring to price list.  Receive, open, unpack and issue sales floor merchandise.  Clean display cases, shelves, and aisles.  Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.          Lead Decorator   07/2003   to   09/2014     Company Name   City  ,   State       Oversee activities directly related to making products or providing services.  Train new employees, or oversee those personnel processes.  Determine goods and services to be sold, based on forecasts of customer demand.  Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.  Plan and direct activities such as sales promotions, coordinating with other department heads as required.  Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.  Plan store layouts or design displays.  Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly.  Set oven temperatures and place items into hot ovens for baking.  Combine measured ingredients in bowls of mixing, blending, or cooking machinery.  Measure or weigh flour or other ingredients to prepare batters, doughs, fillings, or icings, using scales or graduated containers.  Roll, knead, cut, or shape dough to form sweet rolls, pie crusts, tarts, cookies, or other products.  Place dough in pans, molds, or on sheets and bake in production ovens or on grills.  Check the quality of raw materials to ensure that standards and specifications are met.  Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.  Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes.  Decorate baked goods, such as cakes or pastries.  Set time and speed controls for mixing machines, blending machines, or steam kettles so that ingredients will be mixed or cooked according to instructions.  Prepare or maintain inventory or production records.  Order or receive supplies or equipment.  Operate slicing or wrapping machines.  Develop new recipes for baked goods.  Work one on one with customers to help fill their needs.  Sit down with customers to design both birthday cakes, anniversary cakes and wedding cakes.          Decorator   04/1996   to   11/2000     Company Name   City  ,   State       Set time and speed controls for mixing machines, blending machines, or steam kettles so that ingredients will be mixed or cooked according to instructions.  Decorate baked goods, such as cakes or pastries.  Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes.  Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.  Customer Service Phones Deliveries.          Education      High School Diploma     May 1999       Coastal Carolina University   City  ,   State               Marine Sciences            High School Diploma      Trinity High School   City  ,   State               Skills    advertising, cash register, color, cooking, Critical Thinking, Customer Service, Decision Making, English, maintain inventory, inventory, Listening, machinery, Marketing, materials, personnel, processes, product-marketing, Speaking, quality, Reading, safety, Sales, tables, Phones, Time Management   "
SALES,"         SALES ASSOCIATE         Summary      Reliable and friendly worker¬†who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.   Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.     High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.           Highlights          Cash handling accuracy  Organized  Time management  Detail-oriented      Excellent multi-tasker  Strong communication skills  Proficient in MS Office  Flexible schedule            Accomplishments      2014-15 ASU Scholastic Award  2010-2014 Westview High School Honor Roll  Proficient in Microsoft Office (Word, Excel, PowerPoint), Valid Driver's License, Food Handler's Card        Experience      Company Name     June 2015   to   Current     Sales Associate   City  ,   State       ‚Ä¢¬†Ensure great customer service by assisting in location, availability and selection of merchandise¬†    ‚Ä¢¬†Maintain store selling floor, fitting rooms, visual displays, presentation and conditions    ‚Ä¢ Assist in daily store recovery, before, during or after store opening hours    ‚Ä¢¬†Promote current sales and promotions to customers, including pricing of merchandise    ‚Ä¢¬†Adhere to company policies, procedures, and loss prevention practices    ‚Ä¢¬†Complete sales transactions and maintain proper accountability at registers    ‚Ä¢¬†Process merchandise returns and exchanges courteously and under company guidelines    ‚Ä¢¬†Support all management, leads and sales team at all times          Company Name     December 2014   to   February 2015     Sandwich Artist   City  ,   State      Provided friendly customer service while doing multiple tasks in a busy and fast-paced environment  Prepared prep and sandwiches  Daily cleaning  Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.  Demonstrates a complete understanding of menu items and explains them to guests accurately.  Uses Point of Sale system/cash register to record the order and compute the amount of the bill.   Collects payment from guests and makes change.  Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.  Prepares food neatly, according to formula, and in a timely manner.  Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.  Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.  Cleans and maintains all areas of the restaurant to promote a clean image.   Understands and adheres to the 3-step method for cleaning.  Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAYÔøΩ¬†Operations Manual.  Maintains a professional appearance and grooming standards as outlined in the SUBWAYÔøΩ¬†Operations Manual.  Performs light paperwork duties as assigned.  Completes University of SUBWAYÔøΩcourses as directed          Company Name     October 2013   to   September 2014     Cashier/Sales Associate   City  ,   State         Folded, straightened, and sorted clothes in Juniors department  Rung up customers and bagged purchases    Smiles and Says Hi!‚Äù¬† Greets all customers and Associates encountered with a smile and encourages others to smile and say hi.¬†   Assists customers in a friendly, courteous manner.  Adheres to the ‚ÄúYes We Can‚Äù policy and efficiently resolves customer's questions and requests.¬†¬†  Supports fellow Associates through Yes We Can actions and behaviors.¬†¬†  Promptly responds to call box/phone pages.Consistently uses the 5 step GREAT program while interacting with customers: Greets Customer, Requests Credit, Explains Email, Asks to complete the Survey and Thanks the Customer.  Solicits, opens and activates Kohl's Charge applications in accordance with Company standards.   Solicits e-mail addresses from customers.¬†   Responds appropriately to POS backup calls and Service Desk calls.   Assists at POS and Customer Service as needed and complies with the Company's ‚Äú2 in-a-line‚Äù standard.  Properly holds merchandise for customers when needed, including returning merchandise not picked up to the sales floor.¬†   Processes rainchecks within Company standards.           Company Name     October 2012   to   September 2014     Sandwich Artist   City  ,   State      Provided friendly customer service while doing multiple tasks in a busy and fast-paced environment  Prepared prep and sandwiches  Daily cleaning  Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.  Demonstrates a complete understanding of menu items and explains them to guests accurately.  Uses Point of Sale system/cash register to record the order and compute the amount of the bill.  Collects payment from guests and makes change.  Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.  ¬† Prepares food neatly, according to formula, and in a timely manner.    Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.    Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.    Cleans and maintains all areas of the restaurant to promote a clean image.    Understands and adheres to the 3-step method for cleaning.    Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAYÔøΩ¬†Operations Manual.    Maintains a professional appearance and grooming standards as outlined in the SUBWAYÔøΩ¬†Operations Manual.    Performs light paperwork duties as assigned.    Completes University of SUBWAYÔøΩcourses as directed           Education      Arizona State University     2018       Bachelor of Arts  :   African American Studies    City  ,   State  ,   United States    08/14-present Arizona State University        Skills    Customer Service, Retail Sales Associate, Cashier,MS Excel,Office, Powerpoint, Word   "
SALES,"         SALES ASSOCIATE             Highlights        Computer Proficiency Client Relations              Experience      Sales Associate    October 2014   to   Current     Company Name   Ôºç   City  ,   State    Responsibilities Assist store management in merchandising the store in accordance with company directed standards. Supervise the sales staff to generate sales through effective sales techniques and approved customer service practices. Maintain current knowledge of the product and how to apply it while servicing the customer. Sell the Merchandise.Assist the Store Manager and Assistant Manager to ensure the store is school and inventory account ready. Supervise the staff in the absence of the Store Manager and Assistant Manage. Assist in the training of sales staff on company policies and procedures and in particular, selling techniques. Ensure staff is well versed in company directed customer service practices. Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control. Maintain security of the store and understand the operations of the store security system. Skills Used Participated in various incentive programs and contests designed to support achievement of production goals. Worked independently and as part of a team to achieve numerous objectives. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Used POS systems to accurately take orders and receive payments.        Sales Associate    March 2014   to   February 2015     Company Name   Ôºç   City  ,   State    Responsibilities Assist store management in merchandising the store in accordance with company directed standards. Supervise the sales staff to generate sales through effective sales techniques and approved customer service practices. Maintain current knowledge of the product and how to apply it while servicing the customer. Sell the Merchandise.Assist the Store Manager and Assistant Manager to ensure the store is school and inventory account ready. Supervise the staff in the absence of the Store Manager and Assistant Manage. Assist in the training of sales staff on company policies and procedures and in particular, selling techniques. Ensure staff is well versed in company directed customer service practices. Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control. Maintain security of the store and understand the operations of the store security system. Skills Used Participated in various incentive programs and contests designed to support achievement of production goals. Worked independently and as part of a team to achieve numerous objectives. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Used POS systems to accurately take orders and receive payments.        Team Member/Cashier    February 2013   to   December 2013     Company Name   Ôºç   City  ,   State    Responsibilities Participated in various incentive programs and contests designed to support achievement of production goals. Worked independently and as part of a team to achieve numerous objectives. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Used POS systems to accurately take orders and receive payments Skills Used Assist store management in merchandising the store in accordance with company directed standards. Supervise the sales staff to generate sales through effective sales techniques and approved customer service practices. Maintain current knowledge of the product and how to apply it while servicing the customer. Sell the Merchandise.Assist the Store Manager and Assistant Manager to ensure the store is school and inventory account ready. Supervise the staff in the absence of the Store Manager and Assistant Manage. Assist in the training of sales staff on company policies and procedures and in particular, selling techniques. Ensure staff is well versed in company directed customer service practices. Comply with all company directed policies and procedures as they relate to the store operations; receiving of merchandise, store opening and closing, cash register transactions, daily cash reconciliation and inventory control. Maintain security of the store and understand the operations of the store security system.        Administrative Assistant/Receptionist    August 2011   to   January 2013     Company Name   Ôºç   City  ,   State    Responsibilities Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Received and screened a high volume of internal and external communications, including email and mail. Skills Used Mathematical aptitude Customer- and service-oriented MS Office proficient POS systems Exceptional customer service Cash handling accuracy Excel spreadsheets Excellent communication skills Understands grammar Flexible schedule        Education      BA   :   Communications  ,   2018    University Of Phoenix   Ôºç   City  ,   State  ,   US    BA in Communications - Marketing And Sales University Of Phoenix - Phoenix, AZ 2014 to 2018        Professional Affiliations    Team Member/Cashier      Presentations    team conferences      Skills    And Sales, Marketing, Sales, Cash, Customer Service, Point Of Sale, Pos, Pos Systems, Receptionist, Retail Sales, Cash Register, Closing, Credit, Effective Sales, Generate Sales, Incentive Programs, Inventory, Inventory Control, Merchandising, Of Sales, Operations, Payments, Reconciliation, Sales Staff, Sales Techniques, Sales Through, Security, Selling Techniques, The Sales, Training, Associate, Sales Associate, Administrative Assistant, Cash Handling, Excel, Excellent Communication Skills, File, File Systems, Front Desk, Greeting, Ms Office, Telephone, Cashier, Client Relations   "
SALES,"         MERCHANDISER, SALES       Summary     [Job Title] equipped with the excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success.       Highlights         ‚ùñ Organizational skills ‚ùñ Marketing, Lead Generation ‚ùñ Strategic & Consultative Selling ‚ùñ Interpersonal and Collaboration skills ‚ùñ B to B sales ‚ùñ       Customer Retention ‚ùñ Account Management ‚ùñ Developing/Expanding Territories ‚ùñ C-Level & Technical Presentations ‚ùñ Project management Excellent sales techniques            Accomplishments      A member since 1996, elected to Executive Board 2009. Took time off to help with the earthquake relief. Organize fundraisers and benefits. Manage and recruit volunteers. Made contacts with significant contributors and corporate relations. Organized to ship containers of medical supplies, food, water and clothes to Haiti  Achieved high honors from Elavon's VP of Sales. Conducted training for North Eastern team on Cold Calling techniques  Awarded for the best ""Pend Percentage"" for October in North East Region  Managed ""Major Accounts"" worth more than $50k in four territories. Reviewed and grew account base by 18% to surpass given objectives. Interviewed and observed potential candidates for employment, mentored new hires. Established new clients to grow profitable territories and meet set objectives, 12 per quarter. Provided clients with a profitable marketing strategy in both print advertisement and internet marketing. Continuously maintained and established solid relationships with clients. Met publication and internet deadlines; achieved 100% of sales quotas. Elected Captain and Speaker of Yorktown/Peekskill county team  Presidential Achievement Award. Ranked 6th (must be in top 10 % of region)        Experience      Merchandiser, Sales   05/2013   to   Current     Company Name   City  ,   State     Southern Wine & Spirits is a family owned sales and distribution organization with a renowned history of consistently delivering impeccable service through our 14,000 employees, covering 35 states. Build relationships with store owners. Strategically place merchandising and marketing materials in stores. Discuss and plan future opportunities for merchandising with management team. Point of contact for sales reps; assisting them in the field. Help sales reps sell their product into stores by booking high-end merchandising materials and locations. Organize warehouse and pallets. Distribute POS, samples, bar kits and racks to appropriate divisions. Build relationship with store owners. Discuss marketing materials with store owners. Notable Accomplishments ‚û¢ Built strong relationships with key accounts ‚û¢ Responsible for opening and closing storage unit. ‚û¢ Implemented an organized system for distributing samples ‚û¢ Booked strategic platform and window displays        ACCOUNT MANAGER   01/2009   to   Current     Company Name   City  ,   State     Forgotten Children of Haiti, established in 1993, is a non-profit organization supporting a pediatric hospital, orphanage and a school. A member since 1996, elected to Executive Board 2009. Took time off to help with the earthquake relief. Organize fundraisers and benefits. Manage and recruit volunteers. Made contacts with significant contributors and corporate relations. Organized to ship containers of medical supplies, food, water and clothes to Haiti. Notable Accomplishments: ‚û¢ Increase donations to $50,000 in 7 months ‚û¢ Spokesman at events, 300+ people. Press Interviews. ‚û¢ Shipped 3 containers of medical supplies, food and water. LA Fitness has over 600 locations and is expanding in New York. It is one of the largest fitness chains in the country offering more amenities than any of its competitors. Established LA Fitness's new club in Yonkers by marketing to business and individuals. Grew the club volume from 0 to over 500 members in 3 months. Promoted to management which included responsibilities in the following areas: reporting club numbers, meeting with club developers, creating marketing strategies, leading sales meetings, one-on-one trainings. Notable Accomplishments ‚û¢ # 1 commissions in the country for 8 pay periods July - November (avg comm.$3,800) ‚û¢ Top 5 commissions in the country from June - January (avg. comm.. $2,800) ‚û¢ Top Sales Counselor June - February, Top closing percentage. (83%) ‚û¢ Rep of the month July to January Top in Sales for all months. Hebrew Hospital Home Continuum of Care is a non-profit, non-sectarian health care organization. It is a comprehensive health care system whose mission is to rehabilitate patients by providing the highest standards of care and individualized treatment. Responsible for expanding the Queens County Territory to a valuable referral source of over 200 accounts. Contracting Doctors and Medical Offices to partner with ""HHH Home Health Network"". Organize and perform sales presentations to Medical groups and Doctors. Prospect and develop relationships to maintain steady referral sources with Doctors and Office Managers through Cold Calls, Networking, and Sales Events. Coordinate Sales Events in collaboration with Sales Representatives. Notable Accomplishments ‚û¢ Exceeded 3 month goal of 30 accounts with over 200 accounts. ‚û¢ Developed Queens Territory; distributed Accounts to new Account Managers. ‚û¢ Generated 30 referrals in first quarter, #1 in referrals for the quarter. ‚û¢ Met 100% of Account penetration goals consistently, top for the territory.        ACCOUNT EXECUTIVE   08/2008   to   09/2010     Company Name   City  ,   State     US Banks partnered with Elavon in 2004. Elavon manages more than 1 million merchants, from small retail merchants to the largest organizations in segments such as hospitality, health care, and the public sector, delivering reliable and secure payment solutions to help businesses succeed. Achieved high honors from Elavon's VP of Sales. Conducted training for North Eastern team on Cold Calling techniques. A leader among peers achieved and surpassed sales quotas & goals; won contests and recognition. Managed five counties totaling 30 banks. Established new clients and maintained strong relationships with Bank Regional President, Managers and staff. Organized and performed presentations to bank personnel during ""Area meetings"". Notable Accomplishments: ‚û¢ Ranked No. 3 among peers ""Stack Ranking for 2009"" in East Region ‚û¢ Top Rep in the month of February (most activations 68) ‚û¢ No. 1 ""Monthly Fees"" for May in North East Region ‚û¢ No. 2 ""Bundles Contest"" for January in North East Region ‚û¢ Awarded for the best ""Pend Percentage"" for October in North East Region        ACCOUNT EXECUTIVE   09/2005   to   08/2008     Company Name   City  ,   State     Yellowbook is the largest independent publishers of yellow pages nationwide. It offers multi-channel marketing solutions tailored to meet the specific needs of clients and the audience they target. Its brand is built on service and integrity with an end goal of delivering the most complete and relevant local business information to consumers. Managed ""Major Accounts"" worth more than $50k in four territories. Reviewed and grew account base by 18% to surpass given objectives. Interviewed and observed potential candidates for employment, mentored new hires. Established new clients to grow profitable territories and meet set objectives, 12 per quarter. Provided clients with a profitable marketing strategy in both print advertisement and internet marketing. Continuously maintained and established solid relationships with clients. Met publication and internet deadlines; achieved 100% of sales quotas. Elected Captain and Speaker of Yorktown/Peekskill county team. Notable Accomplishments: ‚û¢ Presidential Achievement Award. Ranked 6th (must be in top 10 % of region) ‚û¢ No. 2 ""Net Gain"" 2007 (achieving over 100% of quota) ‚û¢ Two time ""Rep of the Month"" (September 2007, February 2006) ‚û¢ Ranked 25th of approximately 200 reps in region, for new business. (53 sales totaling $105k). ‚û¢ Significantly surpassed overall sales quota, three years in a row. ""Quota Buster"" (2006, 2007, 2008) ‚û¢ Promoted within 11 months of hire.        Education      Bachelors of Arts  :   basketball leagues, skiing and exercise programs    Marist College   City  ,   State  ,   US     Marist College, Poughkeepsie, NY Bachelors of Arts ~ COMPETITIVE ACHIEVEMENTS ~ A sports guru and competitor actively involved in basketball leagues, skiing and exercise programs. As a member of the Marist Ski Team competed against schools in Slalom and Giant Slalom events. As well as player on the Marist Rugby Team competed against teams in its region. Competed on the NCC Speech and Debate Team. Traveled to Portland, Oregon, placed NCC in 3rd place nationwide at the Phi-Ro-Pi National Championships and won multiple awards: ‚û¢ Dramatic Interpretation, Bronze of 88 competitors. ‚û¢ Parliamentary Debate, Bronze of 114 teams ‚û¢ Debate Team, Overall Bronze of 109 schools        Languages    French/Spanish      Professional Affiliations    FUNDRAISER AND EVENTS COORDINATOR, EXECUTIVE      Presentations    C-Level & Technical Presentations      Skills    Sales, Benefits, Increase, Pediatric, Marketing, Account Executive, Clients, Of Sales, Sales Quotas, Solutions, Its, Closing, Award, Channel Marketing, Internet Marketing, Major Accounts, Marketing Strategy, New Hires, Overall Sales, Quota, Sales Quota, Yellow Pages, Cold Calling, Million, Retail, Retail Marketing, Training, And Marketing, For Sales, Key Accounts, Merchandising, Owned Sales, Point Of Sale, Pos, Sales And, Sales Reps, Account Manager, Accounts To, Accounts With, And Sales, Coordinate Sales, Networking, New Account, Sales Events, Sales Presentations, Sales Representatives, Territory, With Sales, In Sales, Sales For, Sales Meetings, Senior Sales, Top Sales, Account Management, B To B, B2b, Lead Generation, Project Management   "
SALES,"         OUTBOUND SALES           Career Overview    Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.      Core Strengths          Exceptional communication skills  Microsoft Outlook, Word and Excel  MS Windows proficient  Adherence to high customer service  Skilled in call center operations standards  Adheres to customer service procedures  Customer-focused  Customer service award  Quick learner              Accomplishments      Customer service award  Quick learner        Work Experience      Outbound Sales    June 2009   to   June 2011     Company Name   Ôºç   City  ,   State      Answered an average of [80] calls per day by addressing customer inquiries, solving problems and providing new product information.  Described product to customers and accurately explained details and care of merchandise.  Politely assisted customers via telephone.  Answered product questions with up-to-date knowledge of sales and store promotions.  Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.  Built long-term customer relationships and advised customers on purchases and promotions.  Routinely answered customer questions regarding merchandise and pricing.  Effectively managed a high-volume of inbound and outbound customer calls.  Evaluated consumer reports on a monthly basis.  Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.  Resolved service, pricing and technical problems for customers by asking clear and specific questions.          Receptionist    March 2002   to   December 2003     Company Name   Ôºç   City  ,   State      44314  Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.  Professionally and courteously verified appointment times with patients.  Adeptly managed a multi-line phone system and pleasantly greeted all patients.  Verified patients' eligibility and claims status with insurance agencies.  Prepared patient charts accurately and neatly for the clinic.  Diligently filed and followed up on third party claims.  Coordinated luncheons with Pharmaceutical Representatives.  Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.  Resourcefully used various coding books, procedure manuals and on-line encoders.  Precisely evaluated and verified benefits and eligibility.  Updated patient financial information to guarantee accuracy.  Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.          Provider Rep    May 2003   to   March 2008     Company Name   Ôºç   City  ,   State      Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).  Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.  Prepared patient charts accurately and neatly for the clinic.  Prepared patient charts, pre-admissions and consent forms as necessary.  Researched questions and concerns from providers and provided detailed responses.  Updated patient financial information to guarantee accuracy.  Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.  Participated in facility surveys and inspections made by authorized governmental agencies.  Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident.  Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards. Cole Manage Vision - Twinsburg, 44087, OH  Effectively managed a high-volume of inbound and outbound customer calls.  Accurately documented, researched and resolved customer service issues.  Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.  Managed high call volume with tact and professionalism.          Educational Background      High School Diploma   :   General  ,   1985    North Marion High School          1985 High School Diploma: General North Marion High School - Mannington, 26582, WV        Diploma   :   Paralegal  ,   1992    Webster college   Ôºç   City  ,   State  ,   US    1992 Diploma: Paralegal Webster college - Fairmont, WV          Office Technology  ,   1994    Webster College   Ôºç   City  ,   State  ,   US    1994 Degree: Office Technology Webster College - Fairmont WV        Diploma   :   Medical Office  ,   2007    Brown Mackie College   Ôºç   City  ,   State  ,   US    2007 Diploma: Medical Office Brown Mackie College - Akron, OH        Skills    Pricing, Sales, Inbound And Outbound, Audit, Documentation, Filing, Inspections, Maintenance, Medical Records, Basis, Receptionist, Customer Inquiries, Of Sales, Sales And, Telephone, Benefits, Claims, Coding, Cpt, Icd, Icd-9, Icd9 Coding, Icd-9 Coding, Multi-line, Multi-line Phone, Multi-line Phone System, Phone System, Customer Service, Retail Sales, Award, Call Center Representative, Customer Support, Etiquette, Excel, Microsoft Outlook, Operations, Outlook, Word, Paralegal   "
SALES,"         SALES CLERK         Summary of Skills            OSHA inspections  Exceptional interpersonal skills  New hire orientation  Compensation/payroll  Recruiting  Hiring and retention  Training and development  Regulatory compliance  Personnel records maintenance  Exceptional time management skills  Adaptable            Accomplishments     Implementation   Assisted in implementation of new tracking system that resulted in improved patient care.   Documentation   Ensured charting accuracy through precise documentation.   Training   Trained team of staff nurses in medical office procedures to guarantee consistent quality of care.        Experience     12/2013   to   06/2014     Sales Clerk    Company Name   Ôºç   City  ,   State      Greet customers and ascertain what each customer wants or needs.  Compute sales prices, total purchases and receive and process cash or credit payment.  Answer questions regarding the store and its merchandise.  Prepare merchandise for purchase or rental.  Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.  Inventory stock and requisition new stock.  Ticket, arrange and display merchandise to promote sales.  Exchange merchandise for customers and accept returns.  Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.  Greet customers and ascertain what each customer wants or needs.         05/2006   to   10/2012     Nursing Assistant    Company Name   Ôºç   City  ,   State      Communicate with patients to ascertain feelings or need for assistance or social and emotional support.  Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.  Feed patients or assist patients to eat or drink.  Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.  Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.  Prepare or serve food trays.  Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.  Remind patients to take medications or nutritional supplements.         04/2001   to   07/2008     FRONT DESK MANAGER

FRONT DESK MANAGER    Company Name   Ôºç   City  ,   State      Carefully selected, developed and retained qualified staff, as well as trained [number] new staff annually.  Evaluated patient care procedural changes for effectiveness.  Created annual goals, objectives and budget and made recommendations to reduce costs.  Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.  Assisted in the design and execution of programs that contributed to a [%] growth of the organization in the [year] fiscal year.Conducted probationary and annual performance evaluations of all nursing staff.Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel.Analyzed facility activities and data to properly assess risk management and improve services.Completed daily rounds of the nursing department to verify that all nursing service personnel were performing their work assignments in accordance with acceptable nursing standards.Evaluated nursing notes to confirm that they accurately and completely described care provided and patient responses.Created system-wide communications about service excellence.Effectively served as an advisory resource by providing patient/family experience expertise.Monitored infection control procedures to ensure facility-wide health and safety.Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.Conducted probationary and annual performance evaluations of all nursing staff.Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel.Analyzed facility activities and data to properly assess risk management and improve services.Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.          Education          Diploma      Stone Mountain High   Ôºç   City  ,   State                  Certificate      Georgia Medical   Ôºç   City  ,   State              Skills    administrative, cash registers, clerical, credit, excellent customer service, Inventory, Exchange, money, nursing, organizational skills, reporting, sales, supervision, telephones   "
SALES,"         SALES ASSOCIATE       Professional Summary    Food service worker with fast food, retail and customer service experience. Trained in food safety and handling. Highlights Neat, clean and professional appearance Delivers exceptional customer service Reliable team worker      Skills                    Work History      Sales Associate     08/2013
                                to   01/2014      Company Name   ‚Äì   City  ,
                              State      Computed sales prices, total purchases and processed payments.  Described merchandise and explain operation of merchandise to customers.  Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.  Placed special orders and called other stores to find desired items.  Operated a cash register to process cash, check and credit card transactions.  Guided customers in choosing items that reflected personal style and shape.  Administered all point of sale opening and closing procedures.  Explained information about the quality, value and style of products to Influence customer buying decisions.  Replenished floor stock and processed shipments to ensure product availability for customers.         Barista     02/2013
                                to   07/2013      Company Name   ‚Äì   City  ,
                              State      Took necessary steps to meet customer needs and effectively resolve food or service issues.  Correctly received orders, processed payments and responded appropriately to guest concerns.  Served fresh, hot food with a smile in a timely manner.  Communicated clearly and positively with co-workers and management.  Cut and chopped food items and cooked on a grill or in fryers.  Packaged menu items into bags or trays and placed drink orders into carriers.  Accurately measured ingredients required for specific food items.  Prepared and served beverages such as coffee, tea and fountain drinks.  Mastered Point of Sale (POS) computer system for automated order taking.  Carefully maintained sanitation, health and safety standards in all work areas.  Frequently washed and sanitized hands, food areas and food preparation tools.  Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.  Followed all established restaurant practices and procedures.  Worked well with teammates and openly invited coaching from the management team.  Took initiative to find extra tasks when scheduled duties were completed.  Quickly unloaded product shipments and stocked freezers.  Assisted management with monthly inventory control and weekly stock ordering.  Prepared items according to written or verbal orders, working on several different orders simultaneously.         Crew Member     08/2014
                                to   11/2014      Company Name   ‚Äì   City  ,
                              State      Demonstrated integrity and honesty while interacting with guests, team members and managers.  Operated the drive-through window and sales register quickly and efficiently.  Greeted customers and provided excellent customer service.  Maintained high standards of customer service during high-volume, fast-paced operations.  Prepared fountain drinks and ice cream items.  Prepared all food orders within a 2-3 minute time frame.  Assembled food orders while maintaining appropriate portion control.  Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.  Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.  Handled currency and credit transactions quickly and accurately.  Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.  Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.  Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.  Reported to all shifts wearing a neat, clean and unwrinkled uniform.  Reported to each shift on time and ready to work.  Diligently restocked work stations and display cases.  Cooked and packaged large batches of food that were prepared to order or kept hot until needed.  Prepped items for later use to save staff time during busy hours.         Sales Associate     12/2012
                                to   01/2013      Company Name   ‚Äì   City  ,
                              State      Greeted customers in a timely fashion while quickly determining their needs.  Recommended merchandise to customers based on their needs and preferences.  Responded to customer questions and requests in a prompt and efficient manner.  Completed all cleaning, stocking and organizing tasks in assigned sales area.  Organized racks and shelves to maintain the visual appeal of the store.  Stocked shelves and supplies and organized displays.  Check out purchases         Education      High School Diploma  :      Current     Washtenaw Technical Middle College    -
                          City  ,
                          State       Special program where I finish my last two years of high school and get my associates degree at the the same time.       Skills    cash register, closing, coaching, oral communication, Excellent communication, credit, Inventory control, Listening, MS Office, organizer, policies, POS, quality, safety, sales, tops, Written      Additional Information      Community Service
Springhill Teen Service Teen, 4 weeks of volunteer landscaping
Livingston Human Society
2|42 Community Church, Mission Trip to Native American reservation, working in the children's area     "
SALES,"         SALES MANAGER         Highlights         MS Office proficiency  Microsoft Outlook  Lotus Notes     Team leadership  Exceptional time management  Goal-oriented            Accomplishments     Managed a successful sales team of 12 members who consistently exceeded sales goals an average of 20% each month.   Developed highly effective sales training strategies as Sales Manager of a 12-person team.   Coached a successful sales team that led the store in monthly sales per FTE over 50% of the year.     Mentored two Sales Manager In Training candidates through successful completion of the Manager Assessment Program (MAP).       Experience      Sales Manager     May 2011   to   Current      Company Name   Ôºç   City  ,   State     Lead through developing a commissioned sales team (10+ direct reports, 50+ indirect reports) to achieve sales, ensure efficiency and to be successful in our FY focus areas.  Develop skills and product knowledge of Sales Consultants through training, evaluation, and role play; develop talent into Management roles.  Attract, hire and on-board world-class Sales Professionals who are well prepared to provide exceptional customer service.  Analyze and track sales performance to assigned budget, conversion, compliance, and Sales Consultant staffing/hiring targets.  Responsible for day-to-day oversight with authority to resolve issues that may occur during the execution process.  Respond to potential customer service concerns.  Ensure customers receive the best customer experience and seek out opportunities for self-development.   Built customer confidence by actively listening to their concerns and giving appropriate feedback.  Offered direction and gave constructive feedback to motivate team members.  Held each team member accountable for achieving brand and performance goals.  Built and maintained effective relationships with peers and upper management.  Recruited, hired, developed and retained retail talent for the company.  Addressed customer inquiries and resolved complaints.  Created and directed sales team training and development programs.         Branch Sales Manager     Mar 2006   to   May 2011      Company Name   Ôºç   City  ,   State     Manage the branch staff including hiring, training and development, and performance management.  Coach the branch staff to achieve sales excellence in sales production, product knowledge, customer service, and branch operations to meet or exceed minimum performance standards.  Demonstrate leadership proficiency in sales, service, operations, and management.  Responsible for consistently meeting or exceeding branch sales performance standards.  Manage and motivate staff consistently and fairly.  Develop a sales environment through creative and promotional activities.  Lead the branch by setting a positive example in telemarketing efforts, cross-selling and sales    campaigns.  Demonstrate commitment to consistently deliver positive customer service to achieve customer retention.  Demonstrate enlightened leadership skills designed to motivate and retain employees deemed high potential and high performing.  Oversee loan turnaround times to ensure quality customer service.  Establish professional networks by building a referral base and providing resources to ""centers of influence"" on industry trends and bank products.  Initiate, complete, and maintain customer profiles.  Support customer on-boarding process through follow-up.  Achieve results through managing, motivating and coaching staff in sales and service efforts.  Display professional verbal, written and interpersonal communication skills.  Represent the bank in the community.         Mortgage Consultant     Mar 2004   to   Mar 2006      Company Name   Ôºç   City  ,   State     Utilize referrals and company provided sales leads to sell customers a variety of financial services and products including unsecured personal loans, credit cards and real estate loans.  Work with customers on the phone and in person throughout the credit application and approval process.  Responsible for financial analysis of clients who typically stand above 60% debt ratio and implement debt restructuring to facilitate repayment and reduce debt ratio to 45% or less.  Manage team to plan approach and implement best practices for selling Life, Accident & Health, Involuntary Unemployment insurance and Home and Auto (HAS).  Proven ability to self-source leads and to create profitable business relationships with referral partners.         Education      Bachelor of Business Administration  ,   Computer Information Systems General Business   4 2001     Western Michigan University   Ôºç   City  ,   State      GPA:   with Honors Magna cum laude    Computer Information Systems General Business with Honors Magna cum laude   Recipient of [Scholarship Name] Scholarship         Skills     approach, budget, Coach, coaching, interpersonal communication, COMPUTER KNOWLEDGE, Consultant, conversion, credit, clients, customer service, financial, financial analysis, focus, hiring, insurance, leadership, leadership skills, Lotus Notes, managing, Excel, Microsoft Office, Microsoft Outlook, PowerPoint, Word, networks, performance management, quality, real estate, selling, Sales, staffing, telemarketing, phone, written    "
SALES,"         SALES REPRESENTATIVE       Professional Summary    Experience sales rep with territory management and closing experience. Computer proficient with strong
communication skills. Offering more than 13 years in outside sales, sales operations and marketing. Quality-focused Account Manager, focused on driving sales and maximizing profits. Directs sales teams with enthusiasm. Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products.      Skills          Business development  Organized  Fast learner  Highly dependable  Natural leader  Enthusiastic yet professional demeanor  Organized      Excellent attention to   Customer satisfaction  Account and territory management  Retail sales  detail  Fluent in  Spanish   Computer literate            Work History      Sales Representative      Company Name   -   City  ,   State     12/2012   -   09/2014       Increased sales volume by adding 10 accounts in the territory.  Selected the correct products based on customer needs, product specifications and applicable regulations.  Increased sales volume by adding 10 accounts in the Rio Grande Valley territory.  Negotiated prices, terms of sales and service agreements.  Contacted new and existing customers to discuss how their needs could be met through specific products and services.         Territory Manager      Company Name   -   City  ,   State     04/2012   -   11/2013       ¬†Established new territory for the company, adding special order, stocking dealers.  ¬†Managed portfolio of 30 accounts and $60,000-$90,000 per month in sales.  ¬†Negotiated prices, terms of sales, service agreements. Contacted new and existing customers to discuss how their needs could be met through specific products, services.  ¬†Selected correct products based on customer needs, product specifications.  ¬†Created sales contacts with on- and off-premise accounts.  ¬†Recorded accurate, efficient records in customer database.  ¬†Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.  ¬†Consulted businesses to supply accurate product, service information.  ¬†Met existing customers to review current services and expand sales opportunities.  ¬†Built relationships with customers to promote long term business growth.  Exceeded team sales goals by 30%.  Sales Decora Kitchen Bath & Floors - McAllen, TX l Managed residential and commercial sales.         Sales       Company Name   -   City  ,   State     01/2008   -   09/2010       ¬†Retailed all types of flooring, ceramic & porcelain tile, natural stone, resilient flooring, laminate and hardwood, carpet.  ¬†Coordinated and supervised installations of Floor and counter-tops.  ¬†Project estimating and purchasing.  Attended Surfaces and KBIS trade shows.  ¬†Negotiated prices, terms of sales and service agreements.  ¬†Contacted new and existing customers to discuss how their needs could be met through specific products and services.  ¬†Quoted prices, credit terms and other bid specifications.  ¬†Identified prospective customers by using business directories and following leads from existing clients.  ¬†Wrote sales contracts for orders obtained and submitted orders for processing.  ¬†Selected the correct products based on customer needs, product specifications and applicable regulations.  ¬†Prioritized tasks and projects to meet tight deadlines.         Owner      Company Name   -   City  ,   State     01/2000   -   07/2007       Coordinated residential and commercial sales, along with supervising all installations.  Project estimating and purchasing.  Retailed all types of flooring, ceramic & porcelain tile, natural stone, resilient flooring, laminate, hardwood and carpet.  ¬†Attended Surfaces and Mohawk U trade shows and seminars.  ¬†Negotiated prices, terms of sales and service agreements.  ¬†Contacted new and existing customers to discuss how their needs could be met through specific products and services.  ¬†Quoted prices, credit terms and other bid specifications.  ¬†Wrote sales contracts for orders obtained and submitted orders for processing.  ¬†Selected the correct products based on customer needs, product specifications and applicable regulations.  Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.  Matched purchase orders with invoices and recorded the necessary information.         Education      High School Diploma  :       James Pace High School   -                Continuing education Interior Decorator            Skills    attention to detail, Strong interpersonal skills, contracts, credit, clients, database, Dependable, English, estimating, outlook, natural, negotiator, Persuasive, progress, purchasing, Sales, Sales Management, seminars, Spanish, Strategic, supervising, tops, trade shows   "
SALES,"         SALES ASSOCIATE       Summary      Assertive, outgoing professional with ability to work independently and handle simultaneous projects.  A dependable worker while skilled in problem solving, troubleshooting, great customer service and computer skills.  My computer skills include Microsoft Office/Internet search engines to complete medical terminology and pharmacology verification.  Inside sales department successfully managing multiple sales  associates. Accurate and efficient with orders.  Maintained filing for the inside sales office.          Highlights          Self-directed  Excellent communication skills  Resourceful  Time management       Invoice processing  Advanced clerical knowledge  Pleasant demeanor  Understands grammar            Experience      Sales Associate   01/2005   to   01/2012     Company Name   City  ,   State      Responsible for booking appointments, marketing plan and providing solutions for healthcare         Sales Consultant   11/1996   to   10/2004     Company Name   City  ,   State      Responsible for booking appointments, creating relationships with clients and delivering products for the healthcare market         Sales Department/Data Entry   10/1992   to   07/1994     Company Name   City  ,   State      Provided data entry for invoicing, quoting and general sales reports for multiple sales representatives, filing for the sales department.          Travel Agent   08/1990   to   09/1992     Company Name   City  ,   State      Responsible for booking airline, hotel, car rental and leisure.         Education        Medical Transcription   2013       At-Home-Professions   City  ,     USA             Associate of Arts     1985       St. Gregory's College   City  ,   State  ,   USA               Executive Secretary    Oklahoma State University   City  ,   State  ,   USA            "
SALES,"        JS         SALES REPRESENTATIVE-PSR       Summary     Customer-oriented, strategic-thinking Sales and Management Professional with over 10+ years of experience. Background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive, self-motivated leadership professional with expertise in management and sales. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.       Skills          Relationship selling  Territory sales  Sales closing  Product management and pricing  Product and service knowledge  Post-sales support  Territory growth  Product merchandising      Sales Forecasting  Client account management  Promotional planning  Revenue growth  Team building and leadership  Brand management  Working collaboratively  Organizational and People skills            Experience      Company Name    |    City  ,   State      SALES REPRESENTATIVE-PSR    09/2013   -   Current       Recipient of the High Five Award for meeting sales and customer satisfaction targets; and for sustaining above average relationships between company and the customer.  Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.  Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.  Fostered relationships with customers to expand customer base and retain business.  Kept up-to-date with regional market and industry trends to optimize marketing and sales plans.  Created and implemented store displays, promoting sales and growth.  Demonstrated product features to align with customer needs.  Created successful strategies to develop and expand customer sales.  Contacted new and existing customers to outline benefits of products.  Improved profitability and developed pipeline using multiple marketing channels and sales strategies.  Maximized efficiency and time management by effectively planning and organizing client routes within territory.  Monitored customer order process and addressed customer issues.  Prepared and processed contracts and order forms for new and existing customers.         Company Name    |    City  ,   State      BEVERAGE MANAGER    01/2011   -   04/2015       Developed a well-organized beverage system and directed a highly experienced team consisting of 10 bartenders and approximately 30 servers to provide best hospitality experience to customers.  Prepared appropriate staff schedules according to budgetary guidelines.  Oversaw and maintained stock levels to serve high-quality products consistent with customer requirements.  Demonstrated strong analytical and financial skills while maintaining budget, processing payroll, implementing cost controls, and evaluating income estimates, profit and loss statements, sales and labor flash reports.  Improved staff productivity by conducting training on customer service, company policies, and safety practices.  Created a healthy and secure environment for staff and guests through the enforcement of safety and sanitation standards.  Retained remarkable service standards by hiring highly talented staff for all departments.  Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.  Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.  Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.  Performed restaurant walk-throughs to gauge timeliness and excellent service quality.         Company Name    |    City  ,   State      MERCHANDISER    01/2010   -   05/2013       Supported sales reps in establishing special promotional set-ups and providing compelling presentation of products.  Drove sales and profitability goals by cultivating positive rapport with key store individuals and customers.  Organized engaging front-facing displays to capture customer interest and drive revenue growth.  Arranged items in favorable positions and areas of store to attract customers and optimize sales.  Communicated and coordinated planogram execution with store management.  Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.  Updated seasonal displays such as windows and mannequins to highlight current product lines.  Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.         Company Name    |    City  ,   State      SALES ASSOCIATE    01/2010   -   11/2010       Identified customer requirements and suggested quality cellular devices by utilizing extensive product knowledge.  Arranged sales floor and presented the store in visually appealing manner.  Consistently met sales goals and ensured recurring business by nurturing long-term relationship with customers.  Attained customer confidence by providing interactive, engaging and reassuring store experience.  Maximized customer experience through prompt resolution of complaints or issues.         Education and Training      Morgan State University, Earl G. Graves School of Business   |   City        BS   in   Hospitality & Business Management    05/2011     Completed coursework in Finance, Accounting and Marketing.  The curriculum emphasizes managerial leadership and is designed to develop/prepare students with theoretical and applied business and hospitality knowledge, skills, values and attributes.  Softball Team      "
SALES,"        GM         SALES ASSOCIATE       Summary     Looking for a company to grow with and continue customer relations in the industry I have came to know well and love.  Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering 21 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations.  Demonstrated record of exceeding revenue targets by leveraging communication skills and equipment sales. Results-oriented individual with over 4 years of experience implementing equipment sales to substantially increase store productivity and repeat clientele. Expertise in arranging new merchandise, managing cash registers and independently opening and closing store. Organized, efficient and accustomed to handling crowds of over 50 people during special sales events.  Strong background in Parts Service and warranty. Passionate about retail sales, customer relationship management and merchandising.  Results-oriented Customer Service with exceptional record of accomplishment in exceeding sales, service and performance targets. In-depth understanding of Ag / Lawn and implement products, services and market conditions. High-energy team player ready to leverage abilities to improve sales numbers and company success.       Skills          Familiar with John Deere Ag and Lawn equipment , Massey Ferguson Ag equipment Kubota Ag and lawn equipment, Kioti Ag equipment , Cub Cadet riding and zero turn mowers Vermeer Hay equipment, Tillage equipment , Sitrex , Bush Hog , Servis Rhino , Vicon , Land pride implements , Bad Boy Zero Turns, MTD Products , Hustler Zero Turns, Stihl and Echo products Parts / Service and warranty for each brand whether OEM or aftermarket applications. Tisco, A&I Products, Becknell Wholesale  Created long lasting relationships with customers needing help with their equipment. Communicated with customers to assist them with their parts purchasing , troubleshooting when needed by contacting manufactures explaining the customers failure or questions for a quick resolution.  Handled cash of large amounts with no discrepancies. Prepared deposits and took them to the bank when ever needed.  Inventory control procedures  Team player mentality      Hunter/farmer sales strategies  POS system operation  Listening skills  Reliable and punctual            Experience      Company Name    |    City  ,   State      Sales Associate    08/2016   -    Current        Assisted customers by finding needed Equipment , Ag or lawn items and checking inventory for items at other locations.  Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.  Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.  Sold various products by explaining unique features and educating customers on proper application.  Offered product and service consultations and employed upselling techniques.  Negotiated and closed deals with minimal oversight.  Prepared cash deposits up to $20,000 with zero discrepancies.  Listened to customer needs to identify and recommend optimal Equipment , Parts or Service selections.  Executed 100 outbound calls each week to existing customers, resulting in 45% increase in sales.  Processed orders through each manufactures website and coordinated product deliveries.         Company Name    |    City  ,   State      Equipment Rental Manager    11/2013   -   08/2016       Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.  Collaborated cross-functionally on the proper equipment which led to Customers job to be completed in effective time.  Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.  Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports for storage leasing.  Inputted customer data into company system, safeguarding financial and personal information to avoid breaches.  Executed relations strategies to foster better customer service and promote positive and engaging environment for all.  Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.         Company Name    |    City  ,   State      Parts/Customer Service Sales Representative    01/2010   -   11/2013       Generated more than 15 leads per week and pursued appointment opportunities to convert prospects into new customers.  Assisted customers with their maintenance requirements to keep equipment in proper and top performance.  Filed warranties with manufactures , collected all cost for parts and labor along with any other fees which applied to each repair.  Assisted technicians with any questions on specs or maintenance requirements  Reviewed open repairs and properly followed thru with notating any and all work performed for the customers understanding of any repair completed.  Educated customers on service plans, including upgrades.         Company Name    |    City  ,   State      Parts Salesman    02/2002   -   08/2010       Operated point of sales and parts lookup computer systems.  Opened crates to replenish stocked items in proper aisles.  Researched and identified alternative vendors with better prices to save company $[Amount] over  [Timeframe] .         Education and Training      Conroe High School   |   City  ,   State      High School Diploma      05/1987          Customer Service and Warranty award     Exceeding expectations in equipment rental revenue. Good Customer Service reviews. Filing and following through with warranty claims insuring company to collect all more required to repair equipment covered under warranty. Helped collect multiple locations warrantys old and new.    "
SALES,"       Camryn  Hilliard         Professional Summary     Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.           Skills        Current trend knowledge  Stocking and Replenishing  Merchandising Knowledge  Sales  Exceptional Customer Service  Social perceptiveness  Problem-solving skills  Client Service      Clothing/accessories, minor vetranary and Pandora Jewlery product knowledge  Excellent people skills  Sales expertise  Sales training  Cash Handling  Multi-tasking strength  Cash register operation          Education      University of Scranton    City  ,   State      Expected in   05/2024          Bachelor of Science     :   Psychology And Political Science                  Work History      Company Name   -   Sales Associate   City  ,   State          02/2020   -    Current      Engaged with customers to effectively build rapport and lasting relationships.  Delivered high level of assistance by locating products and checking store system for merchandise at other sites.  Educated customers on promotions to enhance sales.  Completed orders through store provided system system and organized product deliveries to meet customer timetables.  Applied security and loss prevention training toward recognizing risks and reducing store theft.  Maintained customer satisfaction while handling product returns quickly and professionally.  Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.  Provided positive first impressions to welcome existing, new and potential customers.  Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.  Maintained records related to sales, returns and inventory availability.  Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.  Processed product returns and assisted customers with other selections.  Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.  Educated associates on market trends and stayed up-to-date on forecasts and Pandora news.  Tracked stock using company inventory management software.  Prepared merchandise for sales floor by pricing or tagging.  Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.  Maintained organized, presentable merchandise to drive continuous sales.  Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.  Solved customer challenges by offering relevant Jewelry products and services.  Prepared cash deposits up to $500 with zero discrepancies.         Company Name   -   Sales Associate   City  ,   State          08/2019   -   08/2020     Engaged with customers to effectively build rapport and lasting relationships.  Delivered high level of assistance by locating products and checking store system for merchandise at other sites.  Educated customers on promotions to enhance sales.  Developed, marketed and sold full range of clothing products, including Champion and Nike.  Completed orders through Untipro system and organized product deliveries to meet customer timetables.  Applied security and loss prevention training toward recognizing risks and reducing store theft.  Trained and developed new sales team associates in products, selling techniques and company procedures.  Maintained customer satisfaction while handling product returns quickly and professionally.  Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.  Provided positive first impressions to welcome existing, new and potential customers.  Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.  Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.  Educated associates on market trends and stayed up-to-date on forecasts and Pacsun news.  Maintained organized, presentable merchandise to drive continuous sales.         Company Name   -   Veterinary Technician   City  ,   State          09/2018   -   08/2019     Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.  Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.  Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.  Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.  Assisted veterinarian with wound treatment, administration of vaccines and operations.  Assisted Dr. Fanning in performing basic exams and tests such as fecal and blood analysis for all species of patients.  Monitored urine and fecal output, completed weight checks and observed appetite during feeding.  Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.  Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.  Administer medications, vaccines, and treatments as instructed by veterinarian.  Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.  Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.  Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.  Processed new patients and updated client records with key information using hospital provided software.  Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.         Languages      American Sign Language     :            Elementary          American Sign Language     :                    Elementary           "
SALES,"         SALES ASSOCIATE           Summary     Dedicated Sales Associate offering  [Number]  years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Talented  [Job Title]  with strong background in  [Area of expertise] . Passionate about  [Type]  sales, customer relationship management and merchandising. Strategically increase profitability with enhanced displays and appealing ensembles. Focused  [Job Title]  driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Skilled at building strategic partnerships and managing existing relationships. Proven leader with history meeting and exceeding sales objectives.       Skills        Inventory control procedures  Cash handling accuracy  Dispute mediation  Relationship selling  Merchandising knowledge  Sales expertise      Cash register operation  Client account management  Excellent communication skills  Market research and analysis  Product Sales  Retail merchandising expertise          Experience      06/2018   -   10/2019    Sales Associate   ,    Company Name   ,    City  ,   State       Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.  Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.  Surpassed daily sales goals  [Number] % by cross-selling  [Product or Service]  and promoting additional products.  Sold various products by explaining unique features and educating customers on proper application.  Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas  [Number] % or more.  Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.  Offered product and service consultations and employed upselling techniques.  Assisted customers by finding needed  [Type]  items and checking inventory for items at other locations.  Won store sales competition for  [Task] , resulting in  [Result] .  Listened to customer needs to identify and recommend optimal  [Product or Service]  selections.  Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.  Recruited, hired and trained new hires to optimize profitability.  Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.  Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.  Executed  [Number]  outbound calls each week to existing customers, resulting in  [Number] % increase in sales.  Drove sales of company products and services by meeting with customers using strategic and organized approach.         10/2016   -   06/2019    Deli Associate   ,    Company Name   ,    City  ,   State       Received new inventory and rotated stock by dates to keep items fresh and usable.  Cleaned utensils, dishes and glasses for customer use.  Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.  Assessed customer needs, including food allergies and suggested additional menu items as appropriate.  Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.  Created aesthetically pleasing food arrangements for special orders and party trays.  Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.  Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.  Organized ingredients and restocked supplies to prepare for busy periods.         08/2010   -   09/2013    Security Officer   ,    Company Name   ,    City  ,   State       Monitored  [Number]  security cameras and fire, building and alarm systems.  Worked with local and federal law enforcement agents to apprehend suspicious individuals.  Investigated alarms and disturbances to maintain safety.  Provided security presence for over  [Number]  events with  [Number]  attendees.  Surveilled all areas within facility to identify suspicious behavior.  Patrolled and secured industrial and commercial premises to prevent intrusion.  Documented all security-related situations and submitted in-depth reports to  [Job title] .  Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.  Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.  Responded to emergency situations quickly to minimize risk and injury.         Education and Training      01/2006    Associate of Science  ,   Computer Engineering Technology    EDUTEC   ,    City              02/2008      Automotive Mechanics    MechTech Collage   ,    City              Accomplishments        Re-organized something to make it work better.  Identified a problem and solved it.  Come up with a new idea that improved things.  Developed or implemented new procedures or systems.  Worked on special projects.  Received awards.  Been complimented by your supervisor or co-workers.           "
SALES,"         SALES ASSOCIATE         Summary    Reliable and punctual Sales Associate who possesses an excellent work ethic and more than fifteen
years in retail. Areas of expertise include inventory, cash management, and exceptional customer
service. Personable Customer Service Associate dedicated to providing the highest level of customer
service. Outgoing, and efficient with the capacity to multi-task.
High-achieving Sales Associate offering an extensive background in customer service, sales, client
relations and merchandising. Self-directed and self-motivated team player who also works well
independently.      Accomplishments      Consistently exceeded daily sales targets with an average of $1200 in sales
          each day.  Routinely helped as many as 200 customers each day in a high-volume
          retail outlet.  Received 5 ""exceeds expectations"" ratings on performance reviews.        Skills        Cash handling accuracy          Strong communication skills
          Organized          Superb sales professional
          Time management          Flexible schedule
          Detail-oriented          Excellent multi-tasker    Business Administration, Cash handling, Strong communication skills, customer satisfaction, customer service, Detail-oriented, direction, fashion, fast, leadership, listening, market, neat, Organizational, Psychology, purchasing, quality, retail, sales, phone, Time management            Experience      Sales Associate  ,     08/2018   to   03/2019     Company Name   ‚Äì   City  ,   State      Consulted with long-term, new and prospective customers to understand needs and propose ideal merchandise.  Accurately prepared cash deposits up to $6000 with zero discrepancies.  Assisted in managing day-to-day business operations, including selling various retail products by explaining unique features and educating customers on proper application of products.         Warehouse Associate  ,     05/2018   to   07/2018     Company Name   ‚Äì   City  ,   State    Duties included transferring packages and boxes to transport vehicles. Sort packages according to designated areas.       Cashier  ,     08/2017   to   05/2018     Company Name   ‚Äì   City  ,   State    As a cashier my duties included assisting customers with final purchases and operate cash registers and credit/debit card transactions.       Cashier  ,     06/2017   to   11/2017     Company Name   ‚Äì   City  ,   State    As a Cashier my duties included cash handling, credit/debit card payments, assist customers by providing information, ensure a clean and orderly checkout area.       Sales Associate  ,     07/2016   to   11/2016     Company Name   ‚Äì   City  ,   State      Answered customers' questions and addressed problems and complaints
          in person and via phone.  Opened and closed the store, which included counting cash drawers and
          making bank deposits.  Helped customers select products that best fit their personal needs.  Educated customers on product and service offerings.  Offered exceptional customer service to differentiate and promote the
          company brand.  Kept the showroom clean and maintained neat, orderly
          product displays.  Built customer confidence by actively listening to their concerns and giving
          appropriate feedback.  Balanced the needs of multiple customers simultaneously in a fast-paced
          retail environment.  Processed all sales transactions accurately and in a timely fashion.         Sales Associate  ,     02/2014   to   07/2016     Company Name   ‚Äì   City  ,   State      Processed all sales transactions accurately and in a timely fashion.  Built and maintained effective relationships with peers and upper
          management.  Held each team member accountable for achieving brand and
          performance goals.  Offered direction and gave constructive feedback to motivate team
          members.  Communicated store policy violations to the leadership team in a timely
          manner.  Communicated information to customers about product quality, value
          and style.         Sales Associate  ,     10/2009   to   02/2014     Company Name   ‚Äì   City  ,   State      Kept current on market and product trends to effectively answer customer
          questions.  Completed floor replenishment to guarantee size availability and promote
          customer satisfaction.  Built customer confidence by actively listening to their concerns and giving
          appropriate feedback.  Collaborated with customer service team members to give exceptional
          service throughout the entire shopping and purchasing experience.  Offered exceptional customer service to differentiate and promote the
          company brand.  Opened and closed the store, which included counting cash drawers and
          making bank deposits.  Kept the showroom clean and maintained neat, orderly product displays.         Education and Training      Bachelor of Science  :   Community Health  ,   1982     Oregon State University   -   City  ,   State           Coursework in Business and Management
          Coursework in Business, Communications and Organizational Psychology
          Continuing education in Business Administration and Hospitality                Skills    Cash handling accuracy          Strong communication skills
          Organized          Superb sales professional
          Time management          Flexible schedule
          Detail-oriented          Excellent multi-tasker  Business Administration, Cash handling, Strong communication skills, customer satisfaction, customer service, Detail-oriented, direction, fashion, fast, leadership, listening, market, neat, Organizational, Psychology, purchasing, quality, retail, sales, phone, Time management        Work History      Sales Associate  ,   08/2018   to   03/2019     Company Name   ‚Äì   City  ,   State      Consulted with long-term, new and prospective customers to understand needs and propose ideal merchandise.  Accurately prepared cash deposits up to $6000 with zero discrepancies.  Assisted in managing day-to-day business operations, including selling various retail products by explaining unique features and educating customers on proper application of products.         Warehouse Associate  ,   05/2018   to   07/2018     Company Name   ‚Äì   City  ,   State    Duties included transferring packages and boxes to transport vehicles. Sort packages according to designated areas.       Cashier  ,   08/2017   to   05/2018     Company Name   ‚Äì   City  ,   State    As a cashier my duties included assisting customers with final purchases and operate cash registers and credit/debit card transactions.       Cashier  ,   06/2017   to   11/2017     Company Name   ‚Äì   City  ,   State    As a Cashier my duties included cash handling, credit/debit card payments, assist customers by providing information, ensure a clean and orderly checkout area.       Sales Associate  ,   07/2016   to   11/2016     Company Name   ‚Äì   City  ,   State      Answered customers' questions and addressed problems and complaints
          in person and via phone.  Opened and closed the store, which included counting cash drawers and
          making bank deposits.  Helped customers select products that best fit their personal needs.  Educated customers on product and service offerings.  Offered exceptional customer service to differentiate and promote the
          company brand.  Kept the showroom clean and maintained neat, orderly
          product displays.  Built customer confidence by actively listening to their concerns and giving
          appropriate feedback.  Balanced the needs of multiple customers simultaneously in a fast-paced
          retail environment.  Processed all sales transactions accurately and in a timely fashion.         Sales Associate  ,   02/2014   to   07/2016     Company Name   ‚Äì   City  ,   State      Processed all sales transactions accurately and in a timely fashion.  Built and maintained effective relationships with peers and upper
          management.  Held each team member accountable for achieving brand and
          performance goals.  Offered direction and gave constructive feedback to motivate team
          members.  Communicated store policy violations to the leadership team in a timely
          manner.  Communicated information to customers about product quality, value
          and style.         Sales Associate  ,   10/2009   to   02/2014     Company Name   ‚Äì   City  ,   State      Kept current on market and product trends to effectively answer customer
          questions.  Completed floor replenishment to guarantee size availability and promote
          customer satisfaction.  Built customer confidence by actively listening to their concerns and giving
          appropriate feedback.  Collaborated with customer service team members to give exceptional
          service throughout the entire shopping and purchasing experience.  Offered exceptional customer service to differentiate and promote the
          company brand.  Opened and closed the store, which included counting cash drawers and
          making bank deposits.  Kept the showroom clean and maintained neat, orderly product displays.      "
SALES,"         SALES SUPPORT           Experience      SALES SUPPORT    February 2002   to   January 2010     Company Name   Ôºç   City  ,   State      Directed team-centric initiatives to process and release 56,000+ digitally preflight pdfx1a Run of Press /magazine ads totaling $50 million in publications via Associated Press AdSend, B-Linked AdTransit, FTP sites and platforms for Macy's, Inc.  Liaised among production department and Pre-Press teams to ensure color corrections and quality control were maintained, as well as staff at major magazines doing color mark-ups on press runs / approvals for quality control.  Implemented VIO Adsend Web Application to release digital plate Macy's ads to publications, as well as Soft Proofing for both Creative and Production Departments and AdGate Adsend program for releasing ads to publication.  Served as a Stakeholder / Team Member of a Soft Proof Committee responsible for implementation of new Approve V.1.3 Digital Color Approval / Correction System on EIZO monitors.  Led transition team centralizing four 4 / Color Run of Press (ROP) operations divisions into new Macy's, Inc.  Continually aligned costs with planned budget to decrease production expenses 25% every quarter.  Increased processing efficiency 50% decreased errors 75% via a new Adsend Roadmap for Adobe Advertising Cloud team.  Created cost-controlling production schedules to coordinate an increase in Macy's ROP and Magazine Ads.  Contributing to a $200+ million sales increase for Macy's East during a 4th Quarter Holiday Season.          Marketing Project Production Manager, Production Manager    January 2010   to   February 2018     Company Name   Ôºç   City  ,   State      Led and supervised forward-thinking teams in conceptualizing, developing dynamic templates, releasing direct mail, inserts, and outdoor ads to pre-press department and external vendors.  Coordinated final direct mail/SEM ad review meetings with SVP of Marketing Operations to facilitate sales edits, and proofread approved URL/QR Codes/Web ID's.  Managed ad traffic flow to Pre-Press and Blue Line sign offs for creative team, as well as final delivery of print and digital files to external printers via FTP sites.  Performed quality control and color correction mark-ups for completeness and accuracy.  Created InDesign templates for blow-ins/stich-ins, OOH campaigns/Omnichannel platform.  Led negotiation meetings with Creative, Pre-Press, printers, and vendors.  Continually ensured scheduled press run timekeeping within budget by 85%, by providing final roadmaps to printers.  Selected by VP of Marketing & Operations to co-train all newly hired employees because of cross-functional leadership skills.  Played a vital role in achieving $250+ million Direct Mail sales for Fall and Spring Seasons, by creating new proof process.  Receiving Macy's ""Marketing Star of the Year Awards"" from 2013 - 2018 for exemplary job performance managing inserts.  Successfully managing production of new annual Macy's Men's Fashion Book direct mail and SEM campaigns.  Advertising Project, , Color Run of Press/Magazines.          Staging Street Operations Manager    January 1998   to   January 2010     Company Name   Ôºç   City  ,   State            Assistant Production Manager    January 1998   to   January 2002     Company Name   Ôºç   City  ,   State            Marketing Manager    January 2000   to   January 2001     Company Name   Ôºç   City  ,   State            Advertising Manager, Advertising Sales Support    January 1995   to   January 1998     Company Name   Ôºç   City  ,   State            Education      Master of Business Administration   :   Marketing & Project Management      SOUTHERN NEW HAMPSHIRE UNIVERSITY                  Bachelor of Arts   :   History & Political Science (Management & Marketing)      MANHATTANVILLE COLLEGE                  PMP Certificate in Project Management   Certificate in Digital Plate Processing   Certificate in Pre-Press Preparation & Processing   Certificate in Soft Proofing   Certificate in 4 / Color Processing & Correction  Certificate in Social Media Advertising Certificate in Email Marketing   Certificate in (SEO) Search Engine Optimization  Certificate in Google Analytics Search Advertising  Certificate in Branding & Fan Building   Certificate in 3D Printing Workshop  Certificate in Digital Photography Workshop                Summary    QUALIFICATIONS FOR PROJECT MANAGER, MEMBER SUPPORT TOOLS AND PROCESS
 Innovative Leader Committed to Delivering Excellence in Marketing & Advertising and Maximizing Bottom-Line Results.
Highly Accomplished Marketing/Advertising Project Manager with Digital/Print Production Leader, and Ad Manager experience who drives Campaign Development, trends tracking, Consulting, Project Management, and initiatives to align with a company's vision.  Innovative Thought Leader who develops synergistic campaigns for world-class print products/services, cultivating a strong brand image with superior quality. Influential Strategist who Leads Cross-Functional Teams/Processes, Advising on Creative Assets, Ad Manage on SEM Platforms, develops alliances among senior-level decision-makers, top vendors, media companies, and agencies.      Affiliations    American Marketing Association   The Organization of Black Designers   Advertising Production Club of New York
National Black MBA Association   Association for Project Management   Digital Marketing Association   Digital Advertising Alliance
Macy's Thanksgiving Day Parade Committee   Macy's 4th July Fireworks Committee   The Bowery Mission   Henry Street Settlement      Highlights          Vendor Relations	       Project Management/OOH          4/Color Correction Specialization          Team Building / Training / Innovation  Print Production/ Schedules      Creative Team Collaboration	    Process Optimization	     Consulting / Negotiation / Maximization  Strategic Analysis / Planning     Graphic Design / Ad Traffic	 Soft Proofing / Digital Files     Proofreading / Editing / Quality Control  Building Templates         Strategic Planning / Implementation	      Cost Reduction / Avoidance	  Turnaround / Crisis Management  Digital Photo Retouching          Microsoft Office Suite / Adobe Creative Suite / QuarkXPress          ADTransit  / ADSend  / Pre-Press              Skills    Vendor Relations	       Project Management/OOH          4/Color Correction Specialization          Team Building / Training / Innovation
Print Production/ Schedules      Creative Team Collaboration	    Process Optimization	     Consulting / Negotiation / Maximization
Strategic Analysis / Planning     Graphic Design / Ad Traffic	 Soft Proofing / Digital Files     Proofreading / Editing / Quality Control
Building Templates         Strategic Planning / Implementation	      Cost Reduction / Avoidance	  Turnaround / Crisis Management
Digital Photo Retouching          Microsoft Office Suite / Adobe Creative Suite / QuarkXPress          ADTransit  / ADSend  / Pre-Press   "
SALES,"         SALES ASSOCIATE       Summary     Experienced Manager at HyVee Grocery Store with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Self-motivated and dependable while achieving high performance with minimal supervision. ¬†Demonstrated the ability to complete tasks accurately despite interruptions and competing demands.  Detail-oriented and organized Transportation Logistics Coordinator offers comprehensive background in transportation management. Expert in transportation operations, waste prevention and safety compliance.  HyVee ¬†with broad background, including management, customer service and general warehouse operations. Vast experience in all aspects of loading and transporting materials.  Resourceful Hyvee and Retech with 2 years Hyvee and ¬†ReTech 1year in warehouse and inventory management. Specializes in increasing efficiency and accuracy in shipping and receiving operations.  Hyvee and ReTech ¬†trained in supply chain management with extensive knowledge of enterprise deployment systems.  Hardworking  [  specializing in efficient loading of merchandise and on-time deliveries.  Versed in all operational and financial aspects of fleet management, quality control, inventory control and customer service. Successful 16+ year career in shipping and supply chain management.  Dynamic and results-oriented delivery professional specializing in business operations and transportation management. Excels in organized recordkeeping and client relations.  Demonstrated the ability to complete tasks accurately despite interruptions and competing demands.  Experienced ¬†with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.  Self-motivated and dependable while achieving high performance with minimal supervision. ¬†  Creative professional with extensive project experience from concept to development.¬†          Skills          Quick learner  Training and development  Change management  Reports generation and analysis  Time management skills¬†      Operations management  Excellent communication  Excellent communication  Client-focused  Excel in management, maintenance            Experience     03/2007   to   03/2008     Sales Associate    Company Name   Ôºç   City  ,   State     Engage with the store team and customers to provide excellent customer service
‚Ä¢Display a positive attitude and promote teamwork
‚Ä¢Exhibit professionalism in appearance and conduct
‚Ä¢Follow store procedures in running the cash register and take initiative in doing store tasks
‚Ä¢Stock, price, and organize products
‚Ä¢Maintain cleanliness inside and outside of store        06/1998   to   09/2015     Crew Member    Company Name   Ôºç   City  ,   State     ‚Ä¢ Maintain a fast speed of service, especially during rush times¬†  ‚Ä¢ Take orders from customers and input their selections into the restaurant's computer systems¬†  ‚Ä¢ Assemble orders on trays or in bags depending on the type of order ‚Ä¢ Process large orders for events  ‚Ä¢ Count down your till at the end of each shift and deposit money in the safe  ‚Ä¢ Clean your station thoroughly before, during and after each shift¬†  ‚Ä¢ Respond to guest questions, concerns and complaints and make sure they leave satisfied¬†  ‚Ä¢ Follow all restaurant safety and security procedures  ‚Ä¢ Arrive on time for all shifts and stay until shift completion   Followed all company safety standards, including food quality and sanitation procedures.  Vacuumed and cleaned offices and common areas, emptied trash cans and restocked restroom supplies.  Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.  Performed additional tasks to keep the dining room running smoothly.  Used hot water, dish cloths and sanitizing cleaning products to wipe down areas in the kitchen where food had been prepared.  Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.  Greeted guests in a pleasant and courteous manner.  Operated check stand equipment including cash register, scanner and scale.  Prepared the buffet and salad bar for dinner service.  Delegated tasks to team members to optimize productivity.  Emphasized fast, friendly customer service.  Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.  Conducted price checks for cashiers and service clerks.  Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room.  Greeted all customers.  Built attractive holiday and seasonal displays for merchandising program.  Hand-washed dishes and glassware thoroughly.  Sprayed all racked items with hot water to loosen and remove food residue.  Educated guests on daily specials and menu offerings, enabling them to make decisions on appetizers, entrees and desserts.  Maximized table turns and rotated seating for maximum guest satisfaction.  Devised unique events and special promotions to drive sales.  Promoted and endorsed the company to bring in new business.  Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu.  Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu.  17 years merchandising experience.  Fulfilled special order requests, including special occasion cakes and party platters.  Checked out customers and bagged items quickly.  Correctly calculated charges, issued bills and collected payments.  Maintained facility compliant with health codes, sanitation requirements and license regulations.  Ensured that tables were kept neat by clearing away dirty dishes, wiping down tables and refreshing soft drinks and water glasses.  Complied with health and sanitation practices and procedures.  Executed cash transactions quickly and accurately.  Served guests food as soon as it was prepared, which helped to ensure that it was eaten at the proper temperature.  Directed and managed all functions of the dairy, frozen, produce and bakery departments.  Stocked displays with new and transferred merchandise.  Routinely checked menus to verify they were current, clean and wrinkle-free.         04/2009   to   09/2016     Stock Associate/ Stock management    Company Name   Ôºç   City  ,   State      Resolved customer problems by investigating issues, answering questions and building rapport.  Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.  Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.  Offered direction and gave constructive feedback to motivate team members.  Informed customers about all product lines and services offered by the company.  Marked clearance products with updated price tags.  Worked as a team member to provide the highest level of service to customers.  Helped customers select products that best fit their personal needs.  Created strategies to develop and expand existing customer sales, which resulted in a 50% increase in monthly sales.  Kept the showroom clean and maintained neat, orderly product displays.  Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.  Performed assigned projects and completed checklists in an efficient and accurate manner.  Oversaw all daily operations¬†  Received and processed cash and credit payments for in-store purchases.  Described use and operation of merchandise to customers.  Shared product knowledge with customers while making personal recommendations.  Exceeded personal sales goals for 4 quarters in a row.  Communicated information to customers about product quality, value and style.  Placed special merchandise orders for customers.  Opened and closed the store, which included counting cash drawers and making bank deposits.  Recruited, hired, developed and retained retail talent for the company.  Built and maintained effective relationships with peers and upper management.  Educated customers on product and service offerings.  Maintained friendly and professional customer interactions.  Answered customers' questions and addressed problems and complaints in person and via phone.  Completed floor replenishment to guarantee size availability and promote customer satisfaction.  Completed floor replenishment to guarantee size availability and promote customer satisfaction.  Processed shipments and maintained organized stock shelves.  Kept current on market and product trends to effectively answer customer questions.  Held each team member accountable for achieving brand and performance goals.  Built customer confidence by actively listening to their concerns and giving appropriate feedback.  Consulted with customers on the latest styles and trends.  Managed team of 20 employees concentrated in whole store.  Verified that all merchandising standards were maintained on a daily basis.  Offered exceptional customer service to differentiate and promote the company brand.  Communicated store policy violations to the leadership team in a timely manner.  Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.  Exceeded targeted sales goals by 30%.  Delegated work to employees based on shift requirements, individual strengths and unique training.  Processed an average of 15-20 on average per hour transactions each day in a timely manner.  Maintained visually appealing and effective displays for the entire store.  Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.  Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.  Demonstrated that customers come first by serving them with a sense of urgency.  Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.  Kept an eye on building premises for loss prevention and security purposes.  Attended 10 team meetings each month to voice concerns and offer constructive feedback to others.  Processed all sales transactions accurately and in a timely fashion..  Served as liaison between customers, store personnel and various store departments.  Answered customers' questions and addressed problems and complaints in person and via phone.  Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.  Compiled weekly monetary reports and records for store managers.            10/2016   to   10/2017     Hand Packer    Company Name   Ôºç   City  ,   State     ‚Ä¢Safety First. Understand and follow all safety procedures, utilizing appropriate safety equipment at all times. Know and obey all traffic and safety laws/regulations.
‚Ä¢Remove chex, bloods, grade B, dirts and cracks made by the packing process.
‚Ä¢Be responsible for obtaining correct boxes to pack the eggs.
‚Ä¢Pack and label boxes correctly.
‚Ä¢Follow Standard Operating Procedures and Good Manufacturing Practices.
‚Ä¢Responsible for carrying out food safety and quality duties and following the SQF polices/procedures as it relates to their job duties.
‚Ä¢Will report any food safety and quality issues/concerns to their manager and/or quality team.
‚Ä¢Follow all GMP's and food quality and safety guidelines.
‚Ä¢Maintain a safe, clean and organized work area at all times.
‚Ä¢Keeping work area safe and clean, according to HACCP standards.
‚Ä¢Keeping all egg cartons, sleeves/flats, cubes, cases and open pallets clean and free from contamination to ensure the highest food quality and food safety.
‚Ä¢Report any problems to Processing Management.
‚Ä¢Perform all other tasks that are requested by management.        07/2017   to   10/2018     Assembler Tech    Company Name   Ôºç   City  ,   State     Read and interpret drawings, diagrams, blueprints, specifications, schematics, work orders, or reports. ¬†Test product to ensure conformance to specifications. ¬†¬†Set up test apparatus to conduct functional, operational tests to evaluate performance and reliability of prototype or production models. ¬†Review work activities with management. ¬†Perform other duties as assigned by management. Hours are 6-2:30pm Monday- Friday. Overtime often required Must have Mechanical Assembler experience This position is responsible for lay out, build, test, analysis, repair, and modification of production components, equipment, and systems.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is required to frequently stand and/or walk for long periods of time throughout the day. The employee must occasionally lift and/or move up to 50 pounds unassisted. Visual acuity is required by this job when assembling/testing electrical components.         Education and Training     2000     High School Diploma  :   Basic     Fort Dodge High School   Ôºç   City  ,   State  ,   United States     3.0 GPA        2013     Diploma  :   auto body     Iowa Central Community College   Ôºç   City  ,   State  ,   United States     Completed professional development in Auto Collion¬†  Completed continuing education¬†  3.2 GPA         Certifications     Member Institute of Logistics and Transport (MILT)          Experience      Customer Satisfaction
Achieved high customer satisfaction for professional installation of [equipment].  Machine Troubleshooting
Performed effective troubleshooting of [machines/systems] ¬†[Number] per [week/month/year].  Purchasing
Maintained inventory of spare parts inventories and completed purchase requisitions as necessary.  Requisitioned new supplies and equipment.  Completed tear downs of existing structures and prepared for new construction.  Project Management
Used GSupply Solutions ShopTrakker to manage projects.  Quality Control
Identified and moved empty and broken pallets to proper areas.Adhered to quality control procedures and documented quality checks.  Quality Control
Identified and moved empty and broken pallets to proper areas.Adhered to quality control procedures and documented quality checks.  Scheduling
Scheduled and tracked all repairs.Tracked and processed purchase of parts to accounts payable.¬†  Project Planning
Provided project controls, cost estimation, and other business support services to technical line management.  Programming
Programmed general maintenance machinery including lathes and band saws.  Cleaned all construction areas to avoid hazards.  Inventory Control
Restocked and organized items as necessary and as directed.  Operation Monitoring
Watched indicators to make sure machines were working properly.  Quality Control
Identified and moved empty and broken pallets to proper areas.Adhered to quality control procedures and documented quality checks.  Documentation
Reported and documented unsafe conditions, equipment and/or injury.  Product Inspection
Inspected products to ensure highest quality.  Vendor Management:
Saved 8% on supply costs by working closely with suppliers to ensure components met department quality standards.  Machine Set Up
Gave directions to other workers regarding machine set-up and use.   Preventative Maintenance
 Serviced equipment daily, reducing the need annual new equipment, leading to cost savings of $90,000.  Machine Repair
Detected machine malfunctions and problem-solved accordingly.Repaired, maintained and replaced parts on dies.  Equipment Maintenance
Performed routine maintenance on equipment on as-needed basis.  Testing
Inspected and tested machinery and equipment to diagnose machine malfunctions.   Inspection
Inspected electrical systems, equipment, and fixtures to identify safety hazards for replacement or repair.¬†   Crew Management
Interviewed, hired, trained and evaluated team of 25 construction employees.   Safety Audit
Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations.  Maintenance
Reduced equipment downtime by 25% through planned maintenance.  Supervision
Trained contract workers to perform general warehouse duties to company standards.  Blueprint Reading
Read blueprints, work orders, and production schedules to accurately determine job instructions and specifications.   Training
Responsible for providing vision and guidance to a group of 20 construction employees, training them on sufficient project plans and procedures.  Performed heavy labor such as lifthing up to 50 pounds and hauling.   Problem Diagnosis
Used operational knowledge of systems, parts and components to solve problems that arose during assembly.        Highlights          Automated paint mixing  Tools maintenance  Color matching  Dent filling  Estimate preparation  Collision repair  Surface preparation  Customer service skills  Strong work ethic  Construction health and safety  Basic math skills  Labor relations  Construction means and methods  Blueprint reading and interpretation  Power tools  Accurate measurements and estimates  Quality management systems  Production line/assembly line¬†  Safety understanding  Blueprint interpretation  Solid independent worker  Dependable independent worker  Strong interpersonal skills  Deadline driven  Direct labor crew training      Exceptional problem solver  Quality control  Team player  Demolition  Detail-oriented  Customer service experience  Strong communication skills  Strong organizational skills  Leadership  Flexible work schedule  Strategic project planning  Blueprint reading  OSHA Certified  Excellent plan comprehension  Lifting up to 100 lbs  Timely project completion  Hiring and staffing  Good at following instructions  Solid communication skills  OSHA regulatory compliance  English fluency  Manual labor skills  Establishing goals and setting priorities  Managing large crews  High school diploma            Interests      Racing car on the race track  Help my wife  Watching football and baseball.  Work on cars¬†  Spend time with family           Languages     English       Personal Information     Well, I am 37 years old. Born and rasied in Fort Dodge, IA. Also, married to Cassie Short my wife of the 3years. But been with her for 7 years total. Having a baby in April of 2019. My wife and have a dog. He is very hyper dog but a very good protector.¬†            "
SALES,"         SALES ASSOCIATE/MERCHANDISER       Experience      Sales Associate/Merchandiser     Jul 2014   to   Current      Company Name         Investigate and resolved customer inquiries and complaints in a timely and empathetic
          manner.  Run markdown reports, manage store replenishment and analyze buying reports.  Contact customers to follow up on purchases, suggest new merchandise and inform them about
          promotions and upcoming events.  Operate POS system to itemize, open credit accounts and complete an average of 50 customer
          purchases.  Write sales slips and sales contracts.  Plan and coordinate the availability of products for advertising and promotion purposes.  Answer an average of 20 calls per day by addressing customer inquiries, solving problems and
          providing new product information.  Maintain knowledge of current sales and promotions, policies regarding payment and
          exchanges and security practices.  Describe product to customers and accurately explain details and care of merchandise.  Confer with store managers to obtain information about customer needs and preferences.  Monitor and analyze sales records and consumer purchasing trends.  Anticipate consumer buying patterns to create a purchase and inventory plan.  Set and recommend mark-up rates, mark-down rates and selling prices for merchandise.  Complete stock orders and manage inventory levels.  Organize and track departmental receipt flow for new and reorder merchandise.  Partner with sales representatives and managers to coordinate delivery and merchandising
          schedule.  Educate employees on new merchandise during seasonal workshops.         Group Sales Associate     Oct 2003   to   Jan 2008      Company Name         Provided outstanding customer service to existing and potential patrons in order to maximize
          group ticket sales.  Developed new clients by focusing on assigned target markets, with the resulting goal of
          significant increased gross sales.  Produced target market sales analysis reports to track sales trends from year to year.  Provided proactive customer service to donors and patrons interacting via phone, email or in
          person to assist in matters related to ticketing, upcoming events, and membership benefits.  Assisted with organization of prospect lists and coordinating other materials pertinent to
          planning solicitations, cultivation events, and other activities.  Concluded advanced bookings with the box office by preparing all details of group contracts
          through the Tessitura ticketing system.  Followed up with patrons to ensure timely payment and that the client receives tickets and
          materials needed for their performance.  Actively pursued client stewardship opportunities such as hosting clients for dinners,
          performances, and other relationship building initiatives.  Worked with management and various departments to address specific customer service
          requests as needed such as; accessibility accommodations, transportation needs, dining,
          receptions, and tours.         Office Assistant     Sep 1998   to   Oct 2003      Company Name         Managed all day- to -day administrative responsibilities which included; reporting and
          documentation, record keeping, maintaining of files, correspondence, internal/external
          communications.  Planned and developed the conference program, agendas, schedules, sessions, handouts and
          other collateral materials.  Promoted and marketed the conference, created and disseminated brochures, articles, and
          email blast.  Handled administrative details such as registration, payments, and travel/transportation.  Responded to inquiries and ensuring clear communication with speakers, conference
          attendees, and other staff.         Education      Bookkeeping     2018     Stratford Career Institute   Ôºç   City  ,   State  ,   Canada          The Training Source, Inc.       Summary    CLIENT RELATIONS | OFFICE OPERATIONS | Performance-driven administrative professional;
          with over 10 successful years facilitating support services and managing fast-paced office operations. I
          have Strong organizational and communication skills. Advanced understanding of customer needs
          with diligent attention to detail, resulting in superior customer service and high levels of client
          satisfaction.      Highlights          People-oriented          Filing and data archiving  Creative problem solver          Payment processing  Quick learner          MS Windows proficient  Exceptional communication skills          Account reconciliation  50 WPM typing speed          Proofreading              Skills    Account reconciliation, administrative, advertising, benefits, brochures, communication skills, contracts, Creative problem solver, credit, client, clients, customer service, delivery, documentation, email, Filing, inventory, manage inventory levels, mark, market sales, materials, merchandising, Office, MS Windows, Office Automation, Payment processing, policies, POS, promotion, Proofreading, purchasing, Quick learner, record keeping, relationship building, reporting, selling, sales, phone, transportation, typing speed, 50 WPM, workshops, articles   "
SALES,"         SALES REPRESENTATIVE       Summary     Ambitious Yard Manager with more than 15 years of management experience in the Oil and Gas and Transportation Industry. Applies strong analytical and critical thinking skills to solve complex operational problems.       Highlights          Inventory management  Employee development and management  Expense control  Materials accountability  Scheduling  Customer service-oriented  Safe driver  Shipping and receiving      Heavy industrial equipment  Vendor management  Superior negotiation skills  Motivated self-starter  Cost reduction  Current CDL license  Map reading and navigation skills  Heavy hauling            Experience     May 2016   to   July 2018     Company Name   City  ,   State     Sales Representative       Established new customer accounts.   Delivered products to customers in timely manner.   Efficiently addressed issues with customer accounts to ensure quick resolution.   Updated database with customer and sales information.   Completed documentation for product and service sales.   Maintained productive relationships with existing customers through exceptional follow-up after sales.   Informed management of special sales and service issues.   Cold-called prospective customers to build relationship.   Processed all sales transactions accurately and in a timely fashion.   Guaranteed positive customer experiences and resolved all customer complaints.   Confirmed that appropriate changes were made to resolve customers' problems.   Built and maintained effective relationships with peers and upper management.                Answered customers' questions and addressed problems and complaints in person and via phone.   Trained new employees on company customer service policies and service level standards.   Recommended and helped customers select merchandise based on their needs.   Attended local, regional and national trade shows for product development training as defined by territory needs.   Helped customers select products that best fit their personal needs.             November 2015   to   May 2016     Company Name   City  ,   State     Truck Driver       Maintained telephone and radio contact with supervisor to receive delivery instructions.   Checked load accuracy and stability before each trip.   Hooked and unhooked trailers from the tractor and converter dollies.   Recorded expenses and maintained receipts.   Connected air hoses and electrical lines, installed and removed tire chains and manually cranked dolly wheels.   Submitted reports on the condition of the truck at the end of each trip.   Operated a tractor-trailer combination in urban, suburban and rural environments and in all types of weather conditions.   Picked up customer loads in a timely and accurate manner.   Interacted with customers and vendors in a friendly and timely manner.   Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.   Retained valid proof of insurance and registration in vehicle at all times.   Conducted daily DOT pre-trip inspections according to a set checklist.                    June 2015   to   November 2015     Company Name   City  ,   State     Sales Representative       Maintained productive relationships with existing customers through exceptional follow-up after sales.   Established new customer accounts.   Updated database with customer and sales information.   Landed new customer accounts through a consistent combination of perseverance, dedicated cold calling and exceptional service.   Greeted store customers promptly and responded to questions with knowledgeable service.   Generated high volume of referrals.   Delivered products to customers in timely manner.   Cross-sold additional products and services to purchasing customers.   Delivered products to customers in timely manner.   Delivered products to customers in timely manner.   Cold-called prospective customers to build relationship.   Built customer confidence by actively listening to their concerns and giving appropriate feedback.                    February 2015   to   June 2015     Company Name   City  ,   State     Sales, Internet Sales       Led sales calls with team members to establish sales and customer retention goals.Grew number of customers by 100%  in 5 months.Determined merchandise price schedules and discount rates.Monitored customer preferences to determine focus of sales efforts.Maintained friendly and professional customer interactions.Identified prospective customers using lead generating methods and performing an average of 60 plus cold calls per day.Participated in various incentive programs and contests designed to support achievement of production goals.Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.        July 2014   to   August 2014     Company Name   City  ,   State     Project Manager        Dispatched, Assigned workloads, Assigned projects and tasks to employees based on their competencies, scheduled routes and job duties.  Documented daily equipment inspections and submitted daily inspection forms to Manager.  Coached and mentored Supervisors and Dispatchers.  Reviewed and approved all truck repairs and Reviewed and approved all fuel reports.  Bid on jobs, also handled customer orders.  Also went over Drivers logs and DVR's and turned in to Manager.         June 2006   to   July 2014     Company Name   City  ,   State     Yard Manager        Select Energy Services - Cleburne, Texas   Qualified competitive subcontractor bids prior to execution of contracts.  Monitored the safety of all construction activities, making on- site personnel safety the top priority.  Managed the day-to-day tactical and long-term strategic activities within the business.  Reduced and controlled expenses by improving resource allocation.  Reviewed and approved billing invoices and expense reports.  Coached and mentored all Supervisor and Dispatch members by offering constructive feedback and taking interest in their long-term career growth.  Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.  Assigned projects and tasks to employees based on their competencies and specialties.  Assisted the project manager with bidding new jobs and projects.  Reviewed and approved all payroll and fuel reports.  Made and submitted all monthly allocation sheets.  Documented daily equipment inspections and submitted daily inspection forms to Manager.         June 2004   to   June 2006     Company Name   City  ,   State     Supervisor        Reviewed and approved billing invoices and expense reports.  Maintained account plans for top client accounts .Recruited and hired new drivers and operators .Documented daily equipment inspections and submitted daily inspection forms to Manager.  Dispatched trucks, and met with Company Men to get invoices signed.         June 2002   to   June 2004     Company Name   City  ,   State     Forklift and Loader Operator        Maintained operator logs, forms and records in accordance with company policies and DOT Regulations.  Operated equipment safely and efficiently at all times.  Obtained proper signatures as required.  Operated and maintained a forklift and loader in a safe and efficient manner .Executed daily pre-trip and post- trip inspections and documentation in compliance with DOT guidelines and company policies.         June 2000   to   June 2002     Company Name   City  ,   State     Supervisor        Selected the most efficient routes in compliance with delivery instructions and fuel policy.  Presented customers with bills and receipts and collected payments for goods delivered.  Operated heavy equipment, including forklifts, stair climbers and pallet jacks.  Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.  Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.         July 1998   to   June 2000     Company Name   City  ,   State     Supervisor        Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.  Processed shipment documents neatly and efficiently for each load.  Obtained and maintained proper delivery authorization and pickup documentation.  Interacted with customers and vendors in a friendly and timely manner.         May 1997   to   July 1998     Company Name   City  ,   State     Trainer        Processed shipment documents neatly and efficiently for each load.  Obtained and maintained proper delivery authorization and pickup documentation.  Conducted daily DOT pre-trip inspections according to a set checklist .Communicated the duties, compensation, benefits and working conditions to all potential candidates.  Contacted all job applicants to inform them of their application process.          Education     1981     Castleberry   City  ,   State  ,   USA     GED  :   General     General             Castleberry - River Oak, Texas, USA   I also have Commercial Driver Training. Heavy
Equipment Operator Certificate. Forklift Operator Certificate. Operations and Quality
Management coursework. I also have a certificate for attending a Alcohol and Drug
Behavioral awareness class. As well as a CPR and First-Aid class.              Skills    benefits, billing, competitive, contracts, CPR, Client, delivery, Dependable, documentation, Drivers, Equipment Operator, expense reports, First Aid, First-Aid, forklift, forklifts, Forklift Operator, forms, inspection, communicator, payroll, peak, personnel, policies, Procedure development, Quality
Management, Relationship building, repairs, safety, selling, self-starter, strategic, Supervisor   "
SALES,"         SALES ASSOCIATE      ABIGAIL    FULTON       Accomplishments      Demonstrated strong communication skills through extensive work with a diverse population; President of academic and extracurricular organizations, preparing and overseeing the coordination of events, Team captain of collegiate sports, ensuring a positive environment Acquired over 20 new families to join the local swim lessons program.        Demonstrated strong communication skills through extensive work with a diverse population  ¬†President of academic and extracurricular organizations, preparing and overseeing the coordination of events,  ¬†Team captain of collegiate sports, ensuring a positive environment  Acquired over 20 new families to join the local swim lessons program.        Professional Summary     Enthusiastic college student, excited to explore the marketing and social media fields, possessing expertise in personal communications and cultivating human relationships.  Motivated customer service specialist with over 4 years of work experience in a fast-paced, team-based environment, including more than 10 years experience leading a swim and water polo teams.      Enthusiastic college student, excited to explore the marketing and social media fields, possessing expertise in personal communications and cultivating human relationships.  Motivated customer service enthusiast with over 4 years of work experience in a fast-paced, team-based environment, including more than 10 years experience leading a swim and water polo teams.       Skills         Relationship selling Quick learner Resolution-oriented Reliable and dependable Cheerful and energetic Dedicated team player Hard work ethic Strong communication skills   Creative problem solver  Strong client relations  Quick learner  Self-motivated  Strong verbal communication  Conflict resolution  Client assessment and analysis      Extremely organized  Team leadership  Exceptional communication skills                   Creative problem solver  Strong client relations  Quick learner  Conflict resolution  Client assessment and analysis         Team leadership  Exceptional communication skills  Self-motivated  Strong verbal communication            Work History     08/2016   to   12/2016     Sales Associate      Company Name   ‚Äì   City  ,   State      Prepared merchandise for sales floor.  Directed individuals to merchandise locations.  Suggested accessories and complementary purchases.  Accepted and processed returns.  Kept work areas clean and neat at all times.  Provided repeat customers with exceptional care and attention.  Prioritized and accomplished wide range of tasks each shift.  Worked collaboratively in team environment.  Responded to customer concerns with friendly and knowledgeable service.  Educated customers about the brand to incite excitement about the company's mission and values.  Followed up with multiple customers each week to verify that they were satisfied with purchases.  Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.        08/2016   to   12/2016     Sales Associate      Company Name   ‚Äì   City  ,   State     Performed all duties related to retail sales including;   Prepared merchandise for sales floor.  Directed individuals to merchandise locations.  Suggested accessories and complementary purchases.  Accepted and processed returns.  Kept work areas clean and neat at all times.   Maintained positive customer relations in a sales environment by;   Providing repeat customers with exceptional care and attention.  Prioritizing and accomplished wide range of tasks each shift.  Working collaboratively in team environment.  Responding to customer concerns with friendly and knowledgeable service.  Educating customers about the brand to incite excitement about the company's mission and values.  Following up with multiple customers each week to verify that they were satisfied with purchases.  Cultivating a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.        03/2015   to   Current     Swim Instructor      Company Name   ‚Äì   City  ,   State      Cultivated positive relationships with children and adults by interacting with them during one on one and group sessions.¬†  Developed safe and effective exercise programs for swimmers with specific, individual needs.¬†        03/2015   to   Current     Swim Instructor      Company Name   ‚Äì   City  ,   State      to head the start up of a Swim Lesson program for children and adults.  Worked with children.  from age 2 to mature adults, developing professional and personal relationships.        04/2014   to   08/2016     Waiter      Company Name   ‚Äì   City  ,   State      Demonstrated that customers come first by serving them with a sense of urgency.  Worked as a team member to provide.  the highest level of service to customers.  Maintained friendly and professional customer interactions.  Shared product.  knowledge with customers while making personal recommendations.        04/2014   to   Current     Waiter      Company Name   ‚Äì   City  ,   State      Planned and coordinated staff to attend and cater parties.  Interviewed and hired new staff members  Organized and created a working regiment for staff members to follow.¬†  Demonstrated that customers come first by serving them with a sense of urgency.  Worked as a team member to provide the highest level of service to customers.  Maintained friendly and professional customer interactions.        06/2017   to   Current     Customer Service Rep      Company Name   ‚Äì   City  ,   State      Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.  Greeted customers entering the store to ascertain what each customer wanted or needed.  Politely assisted customers in person and via telephone.  Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.  Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.  Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.  Communicated all store initiatives and promotions to customers to generate return business.  Set up and explained new membership contracts.        06/2017   to   Current     Customer Service Rep      Company Name   ‚Äì   City  ,   State      Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.  Greeted customers entering the club to ascertain what each customer wanted or needed.  Politely assisted customers in person and via telephone.  Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.  Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.  Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.  Communicated all club initiatives and promotions to customers to generate return business.  Set up and explained new membership contracts        06/2017   to   Current     Customer Service Rep      Company Name   ‚Äì   City  ,   State      Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.  Greeted customers entering the store to ascertain what each customer wanted or needed.  Earned management trust by serving as key holder, responsibly opening and closing store.  Politely assisted customers in person and via telephone.  Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.  Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.  Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.  Communicated all store initiatives and promotions to customers to generate return business.  Set up and explained new membership contracts.         Education          GED  :       San Francisco State   -   City  ,   State     BUSINESS MARKETING Business, Communications and Organizational Psychology            BACHELORS DEGREE  :   BUSINESS MARKETING Business, Communications and Organizational Psychology    San Francisco State   -   City  ,   State    BUSINESS MARKETING Business, Communications and Organizational Psychology           Coursework in Marketing and Advertising, Business Development training  :            2018     Communications  :   Relationship psychology, Interpersonal communication     American River College   -   City  ,   State      Coursework in communications, contract law and environmental and geographical sciences.¬†  Elected Captain of 2017 Women's water polo team  Elected Captain of 2018 Women's swim team        2018     Communications  :   Communications     American River College   -   City  ,   State      Coursework in communications, contract law and environmental and geographical sciences.¬†  Elected Captain of 2017 Women's water polo team  Elected Captain of 2018 Women's swim team         Skills     Advertising, Business Development, Strong communication skills, dependable, Marketing, Quick learner, sales, active team player       Outside Activities     Proficient at time management as I juggle a full academic course-load and maintain my position as an all american athlete.    "
SALES,"         SALES CONSULTANT       Professional Summary     Customer Follow-up ensured that customers were satisfied with company products and services by doing purchase follow-up calls. Sales consistently generated additional revenue through skilled sales techniques.  Motivated sales professional offering 6 years of progressive retail experience. Highly result oriented and energetic with unsurpassed interpersonal and communication strengths.  Skilled Sales Associate with 6 year track record of success. Maintained professional and calm demeanor under pressure. Thrive in high volume environments where knowledge, composure and interpersonal abilities are keys to success.  Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.  Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude.  Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.  Retail Sales Associate with more than 6 years in the retail industry. Areas of expertise include sales, customer relations and inventory management.       Skills          Career Overview  I am a Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.  Results-driven Customer Services Representative with proved ability to establish rapport with clients. Highly enthusiastic customer service representative with 4+ year's client interface experience.  The Best Parts Of The Jobs I Have Worked Is The Amazing Feeling Of Closing A Big Sale And Making The Customer Feel Comfortable And Confident!  Core Strengths  Inventory control  Customer service  Top sales performer  Strategic sales  Conflict resolution  Credit card processing  Creative problem solver  Consistently meets sales goals  Credit card transactions  Retail sales  Computer literate  Natural leader  Skilled problem solver  Motivated team player      Stocking  Shipment processing  Personable  Employee relations  Merchandising understanding  Product knowledge  Contract preparation  Multi-tasking strength  Customer service focus  Active listening skills  Customer-oriented  Flexible schedule  Professional demeanor  High energy  Relationship building  Interpersonal skills  Upselling techniques  Merchandising  POS systems knowledge            Work History      Sales Consultant      Company Name   ‚Äì   City  ,   State      Left for a better opportunity at Zimmer Brothers.  Identified prospects' needs and developed appropriate responses along with information on products and services that would be suitable.        01/2005   to   01/2008     Sales Consultant      Company Name   ‚Äì   City  ,   State      I worked hard in this high end jewelry store.  I absolutely found my dream job! I studied at GIA I have about 6 certifications Like Diamond Essentials, Diamond and Diamond Grading, Diamond Lab Class, Gem Essentials Also I am an AGS Certified sales associate.  I went back this past December in 9 days I sold 25,000$.  When I was there full time I would have 100,000$ in sales for that month.  I am so passionate about this career and am looking for a bigger company as they are family owned.  I sold Rolex Watches.  Hearts on Fire Diamonds, Lazare Kaplan diamonds, plus much higher end jewelry I Described the products to the customers and accurately explained details and care of merchandise.  I recommended, selected and helped locate and obtain out-of-stock product based on customer requests.  I worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.  I Assisted customers in person and via telephone.  I communicated with vendors regarding back order availability, future inventory and special orders.  Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.  I interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.  I also came up with events for our clients as far as a special showcase of colored Diamonds.  Most Important I love and Value the company and the clients and love the business.  I came back during December 2011 for the holiday season.         Floral Helper      Company Name   ‚Äì   City  ,   State      Sabellicos Greenhouses and flower shop.  Worked as assistant in flower shop, cut clean flowers.  Cleaned buckets delivered, floral sales, Use of dove POS computer system, also did a little floral design; I am familiar with the greens and fillers.  I worked with Garden Roses, sweetheart, spray, Rio, long stem & short stem. I also worked with Aster, Eucalyptus, Bells of Ireland; I also worked with carnations mini carns, the Chrysanthemum family. Mums, spider mums,pompons,peonies,dendrobiums,freeshias,snap dragons, Gerber daisies, Kale Hydranges,Lily's stargazers, pink oriental,asiatic,white oriental & orchids and DE pollinated them.  I worked a couple of weddings, I am familiar with funeral work casket covers oasis hearts & cross cones and grave blankets.        02/2015   to   11/2017     Sales Associate      Company Name   ‚Äì   City  ,   State         I do take extra time whenever I can.  We work with Simon G, Alawand Vahan, Cheri Dori, Dia Dori, Pandora, Charles Garneir and also Charles Krypell.  I do all Insurance appraisals and fair market appraisals the owner checks them and gives a value I estimate weights, stone identifications color and clarity's.  I also take care of our constant contact which has gone from 80-295 in less than a year.  I also introduced the Charles Krypell jewelry line and after a lot of thought the owner took my advice and brought the line in.  I do case displaying pick out advertising sales reporting inventory everything that goes along with having full responsibility for that line.  I also take the time to inspect all jewelry that the customers ask me to clean whichbrings us a lot of money in repairs.  I love what I do its more than just a job to me it's a passion.        11/2016   to   Current     Sales Associate      Company Name   ‚Äì   City  ,   State      Prepared merchandise for sales floor.  Directed individuals to merchandise locations.  Suggested accessories and complementary purchases.  Accepted and processed returns.  Wrote, negotiated and finalized sales contracts.  Kept work areas clean and neat at all times.  Alerted customers to upcoming sales events and promotions.  Shared best practices for sales and customer service with other team members to help improve the store's efficiency.  Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.  Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.  Verified that all customers received receipts for their purchases.  Followed merchandising guidelines to present visually appealing displays.  Mentored new sales associates to contribute to the store's positive culture.  Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.  Communicated clear expectations and goals to each team member.  Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.  Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.  Worked with the management team to implement the proper division of responsibilities.  Strategically scheduled team members to maintain optimal staffing levels at all times.  Supervised and directed all merchandise and shipment processing.  Actively pursued personal learning and development opportunities.  Answered customer telephone calls promptly and in an appropriate manner.  Determined customer needs by asking relevant questions and listening actively to the responses.  Maintained established merchandising standards, including window, sales floor and promotional displays.  Preserved a perfect attendance record for 8 ¬†months.         Education     2004     High school
High School Diploma  :        John Jay   -                Skills    advertising sales, ask, cashier, Closing, color, Excellent communication, Conflict resolution, Creative problem solver, Credit, clientele, client, clients, client relations, customer satisfaction, Customer Services, excellent customer service, Customer Service, Database, inspect, Insurance, inventory, Inventory control, managing, market, Excel, money, pick, POS, Fast learner, rapport, repairs, reporting, retail, sales, shipping, Strategic, telephone, phone, visual  displays      GIA EDUCATION     DIAMOND ESSENTIALS CERTIFICATION  GRADUATE DIAMOND CERTIFICATION  DIAMOND GRADING LAB CERTIFICATION  DIAMOND AND DIAMOND GRADING CERTIFICATION  COLORED STONE ESSENTIALS CERTIFICATION    "
SALES,"         SALES ASSOCIATE/CASHIER       Summary       Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player.      Reliable Sales Associate with strengths in inventory management, training, and customer service. Friendly, knowledgeable and hard-working team player.                  Skills          Sales expertise  Active listening  Verbal/written communication   Team player mentality        Outgoing personality  Time management ability  Enthusiasm            Personal Information    Where I have worked or studied I have always done my best to be efficient and
          excel in anything and everything I've done. I work extremely well with others, I do
          my best to be a leader and not a follower and I try my hardest to be kind and
          respectful to anyone and everyone I come in contact with. I am an exceptional
          writer, I am very detailed oriented and I am great at following directions and
          staying organized. Even on my bad days I know how to keep a smile on my face
          and leave my personal problems at home to give customers a great expirience
          and keep hem coming back for more.      Skills    client, Detail oriented, Team leadership, phone      Experience     09/2017   to   Current     Sales Associate/Cashier    Company Name   Ôºç   City  ,   State       Met incoming customers and provided immediate assistance.      Retrieved alternate items and sizes on request.           Listened to customer needs and preferences to provide accurate advice.             Completed purchases with cash, credit and debit payment methods.               Increased purchase totals by recommending additional items.                 Worked flexible schedule to accommodate changing customer levels.                   Organized items in visually appealing manner.                     Answered incoming telephone calls with professional and¬†        knowledgeable responses.¬†           Maintained up-to-date knowledge of customer buying habits.                    09/2015   to   12/2015     Cashier    Company Name   Ôºç   City  ,   State      I up-sold additional menu items, beverages and desserts to increase restaurant
          profits.  Took necessary steps to meet customer needs and effectively resolve
          food or service issues.  I also recorded customer orders and repeated them back
          in a clear, understandable manner and promptly reported complaints to a
          member of the management team.  I communicated clearly and positively with
          co-workers and management and resolved guest complaints promptly and
          professionally.  I quickly and efficiently processed payments and made accurate
          change.         09/2015   to   12/2015     Company Name   Ôºç   City  ,   State      I up-sold additional menu items, beverages and desserts to increase restaurant
          profits.  Took necessary steps to meet customer needs and effectively resolve
          food or service issues.  I also recorded customer orders and repeated them back
          in a clear, understandable manner and promptly reported complaints to a
          member of the management team.  I communicated clearly and positively with
          co-workers and management and resolved guest complaints promptly and
          professionally.  I quickly and efficiently processed payments and made accurate
          change.          Education and Training     2017     High School Diploma  :   Education    Waynesboro Area Senior High School   Ôºç   City  ,   State  ,   USA    Education     "
SALES,"         SALES ASSOCIATE           Summary    To utilize my business, communication, and human relation skills to further myself in the organization I work for.  Dedicated and focused¬† Legal Support Assistant II ¬†who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.        Skills          Microsoft Office proficiency  Time management  Meticulous attention to detail  Professional and mature  Strong problem solver  Resourceful  Dedicated team player  Strong interpersonal skills  Understands grammar                 Experience         March 2013   to   Current     Company Name         Duties
include: Assisting prosecuting attorneys in the Misdemeanor Unit with cases
including obtaining police reports, blood, EPAS (Evidentiary Preliminary
Alcohol Screening) and PAS (Preliminary Alcohol Screening) results, generate
subpoenas with knowledge of Subpoena Ducas Tacum and personal services, skilled
in running CLETS (Rap Sheets, DMV, FBI, etc.) with the ability to read and
understand the latter, knowledge in ordering suspension packets/DMV records
from the Department of Motor Vehicles and ordering DUI priors from out of
county courts. Clerical duties include entering, updating and closing out cases
in the Case Management System with accuracy and efficiency, filing FTAs
(failure to appear), future dates, and closeout files with in a timely manner.
Ability to run calendars (main, add-on, and in-custodies) from both Genesis and
the Judicial System (Court). Skilled in the answering of phones from the
public, defense attorneys, agencies (police departments, sheriffs, as well as
out of country), prisons, and inner office. Ability to multi-task and solve
problems quickly and proficiently when the need arises. Assist with reception
and discovery, which includes dealing with the public and currency in a timely
manner. Back up for Discovery and updating discovery log
and log outs, Accept Cash or check transactions for Discovery fees, work on
Microsoft Excel and Word. Type felony complaint forms and type misdemeanor
complaint forms. Maintain records by assisting on the following systems:
Case Management System (CMS), Genesis, Judicial Access and organize files. Operate a variety of
standard office equipment. Enter Complaint forms both misdemeanor and felony.
Then Teardown and Prep files for court both misdemeanor and felony. Answer
Phone calls and assist the public, Answer requests, Back-up at Reception Desk,
File Documents, Enter Direct Files and Close out files in CMS. Work the
incoming faxes and deliver to the proper person. Order various forms per
request of the Attorney's.¬†

            July 2012   to   March 2013     Company Name   Ôºç   City  ,   State               September 2007   to   February 2013     Company Name   Ôºç   City  ,   State

Air Force Village West
is a facility that provides military officers a retirement home. We provide
medical care, housing assistant and food services. I work in the Food Service
area, Attend dining tables, Take orders, Stocking, Cashier, Cooking, Working
copy machine, Working on Word and Excel, Scheduling, Time management,
Inventory, Cleaning, Washing, Reading temperatures, Lead, Answering requests,
Maintain records, Operate a variety of standard office equipment, Aid to
residents and Assist our retired personal with any needs they might have.¬†

         Sales Associate    September 2006   to   June 2008     Company Name   Ôºç   City  ,   State    Cashier, Customer
Service, Merchandising, Stocking, Working with money, Inventory, Cleaning.        Personal Information    I have come to love being involved with the organization that I work for, I might add, I also have come to love the people I work with and am glad to say I have made some new friends. I have learned quite a lot working here for about five years, and hope to continue learning more. I enjoyed volunteering for a Special Education Assistance Program for four years. I also enjoy the outdoors, spending time with family and friends.      Skills    Academic, Air Force, Attorney, Back-up, Case Management, Cashier, Clerical, closing, Cooking, Customer Relations, Customer Service, faxes, organize files, filing, Financial, forms, Inventory, Marketing, Merchandising, Access, Microsoft Excel, Excel, money, Office, Word, office equipment, copy machine, police, Problem Solving, Quick, Reading, read, Reception, Maintain records, Retail Sales, Scheduling, tables, phones, Phone, Time management, Type      Education and Training      Bachelor of Arts   :   Sociology  ,   2017    California Baptist University   Ôºç   City  ,   State                Social Behavior  ,   2012    Riverside City College   Ôºç   City  ,   State                Arts  ,   2012    Riverside City College   Ôºç   City  ,   State              High School Diploma   :   General Studies  ,   2008    Martin Luther King High   Ôºç   City  ,   State      General Studies Retail Sales and Marketing-Regional Occupation Program, in which I sold food, handled cash, stocked, took inventory and cleaned.
Spark-Students Participating Academic Recognition for King, a special program to recognize students who did well in their studies.
 K-12        Additional Information      I have come to love being involved with the organization that I work for, I might add, I also have come to love the people I work with and am glad to say I have made some new friends. I have learned quite a lot working here for about five years, and hope to continue learning more.
*        Interests
I enjoyed volunteering for a Special Education Assistance Program for four years. I also enjoy the outdoors, spending time with family and friends.     "
SALES,"         SALES ENGINEER           Summary    I am currently looking to advance my career in a position that offers a greater challenge, and the opportunity to enhance the company's productivity and reputation. With my educational background and the experience which I have gained in my previous position, I can effectively connect with customers, sales team, and the professional services department.      Skills          Strong analytical skills  Excellent communication skills   Strong interpersonal skills  Critical thinker      Data mining  Data quality  Data warehousing   Database management              Experience      Sales Engineer    November 2016   to   May 2017     Company Name   Ôºç   City  ,   State      Deliver insight to clients via Webex about Mirth Solutions, primarily Mirth Connect, appliances and other NextGen Product solutions.  Prepare a sales reports via salesforce by collecting, analyzing, and summarizing sales information and R&D and application trends.  Provide expert level product consultation to align implementation deliverables with client expectations and sales objectives.  Perform current state reviews and future state recommendations to enhance productivity and increase ROI.  Achieved organizational objectives for the development and delivery of complex, multi-product proposals such as quotes, RFP's, and SOW's; to be delivered within timely and accurate manner.  Review all proposals, whether by writing new content, editing technical content, and coaching other team members while ensuring that the proposal was compliant, compelling and aligned to client requirements and business drivers.          EHR Application Specialist    April 2014   to   March 2016     Company Name   Ôºç   City  ,   State      Reviewed and analyzed pre-existing artifacts and associated applications to understand as-is process.  Troubleshoot EHR/EMR case for Hosted clients by locating, reproducing issue, and using SQL Server Management Studio, SQL Statements, SQL Profiler, SQL Tracing.  Communicate with development team regarding the application Defects and Enhancement Request while working with the support team to ensure the team meets goals at all times.  Analyze and independently identify complex problems within the content-based software and/or a stakeholder's data to create requirements.  Exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions in order to determine the most appropriate way to define requirements.  Xaxis, (24/7 Media.          Business Data Analyst    December 2013   to   January 2014     Company Name   Ôºç   City  ,   State      Monitor, Analyzing, and Optimizing campaigns via Open Ad Stream (Ad Server), AppNexus, and Saleforce while being an expert on all areas of the sites and be able to make recommendations on placements based on key categories and clients.  Understand the varied needs of and specific business objectives/goals of Client.  Analyzing and identifying the trends and/or issues within data, and be able to make changes and/or recommendations to optimize.  Perform regular quality checks (QC) of large data sets and large data loads through Oracle.  Extracted, compiled and tracked data, and analyzed data to generate reports using advanced Excel functions to generate spreadsheets and pivot tables.  Manage deliverables and requests for new retailers, items and data coverage.  Data management tasks including receiving retail data from partners, data scrubbing, data loading into OAS application, data attribution and mapping.          Education and Training      B.S   :   Business Administration, Management & Marketing Option  ,   May 2014    The Pennsylvania State University          Business Administration, Management & Marketing Option 3.51 Dean's List (6)          Master of Professional Studies in Data Analytics ‚Äì Business Analytics Option   ,   2018    The Pennsylvania State University    Ôºç   City  ,   State              Master of Professional Studies   :   Data Analytics - Business Analytics Option  ,   Present    The Pennsylvania State University          Data Analytics - Business Analytics Option 3.71          Marketing Assistant  ,   October 2014    I.C.A.P (Indian Cultural Association of Pennsylvania)   Ôºç   City  ,   State      Marketing Assistant Complete event planning by analyzing budgetary constraints
*Gain communication and relationship building skills while interacting with members during event setups
*Market events through social media, while marketing the brand through self-branding        Interests    SASA (South Asian Student Association), Penn State Abington
Vice President / Event Coordinator / Technical analysis          September 2010 - May 2014
*Plan events to increase communication and cultural awareness on campus and in the community
*Participate in strategic planning meetings for the future of the organization and technical analysis of theatrical graphics aspects of events such as designing fliers, brochures, invitations, and profiles.        Languages    Trilingual - English, Hindi, and Guajarati      Technical Qualifications     Communication: Trilingual ‚Äì English, Hindi, and Gujarati  Documentation Tools: Microsoft Office Suite, Enterprise Architect  Project Management: JIRA, Rally Methodologies: SDLC, Agile, and Scrum  Language Familiarity: SQL, CSS, JavaScript, XML, HTML, XHTML, and HTML5  Data BI Tools: Tableau, R, SAS, and Excel  Database Tools: MySQL, Microsoft SQL Server, and Oracle  Network Software: Citric and MS Remote desktop  CRM Applications: Salesforce, and Service Desk Enterprise  Operating Systems: Windows XP/Vista/7/8/, Mac OSX 10, iOS, Android       Additional Information      SASA (South Asian Student Association), Penn State Abington
Vice President / Event Coordinator / Technical analysis          September 2010 - May 2014
*Plan events to increase communication and cultural awareness on campus and in the community
*Participate in strategic planning meetings for the future of the organization and technical analysis of theatrical graphics aspects of events such as designing fliers, brochures, invitations, and profiles.     "
SALES,"         TIMESHARE SALES       Summary     I am extremely confident that my skills, mentorship, education and experience will set me apart from the rest. Many would describe my character as someone who is always dedicated to the project at hand and willing to go the extra mile. I've managed large projects and provided meticulous attention to organizational processes and correct flaws when/if they occur.     I am searching for a lucrative career in Sales as I have embodied the skill to connect with people, ask the right questions and find the need and desire for the product or property. ¬†     Currently living in Brickell and originally from NYC. Searching for a great company where I can contribute exceptional sales, work ethics, creativity and leadership.¬†       Highlights          Sales and marketing  Skilled multi-tasker  Team player  Microsoft Office  Knowledge of leasing and market conditions  Fast learner  Personable  Quality assurance and control  Results-oriented  Contract management  Relationship building   Detail-oriented    Excellent communicator  Member of The National Association of Realtors‚Äã      National account management  Established track record of exceptional sales results  Excellent communication skills  Energetic  Resolution-oriented  Well-versed in contract law  Effective Retail Sales Manager  Social media savvy  Start-up experience  Large cash/check deposits expert  Invoice processing  Highlyprofessional  Proficient in Microsoft Office     Client management  Sales presentations  Tech-savvy  Experienced entrepreneur      First time buyer specialist  Highly professional   Proficient in Microsoft Office    National Association of Realtors             Experience     05/2016   to   Current     Timeshare Sales    Company Name   Ôºç   City  ,   State     Presentation of the Wyndham Vacation Ownership product to pre-qualified potential new owners and guests.     Generated exceptional sales through initializing transactions and utilizing proper closing techniques.     Provided follow up with each new owner to ensure ultimate customer satisfaction.        10/2015   to   Current     REALTOR    Company Name   Ôºç   City  ,   State    	Rent, buy, or sell property for clients. Perform duties, such as study property listings, engaging with prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts.¬†       11/2014   to   Current     FOUNDER/CEO    Company Name   Ôºç   City  ,   State     Start-Up Motor Coach Transportation Company. We provide luxury transportation for Hotel, Stadium and Convention Centers in Miami. Specifically we transfer large groups of 50 people or more to their corporate events, team building outings, sporting events and more.¬†           Managed wide variety of customer service and administrative tasks to to get the business up and running properly with all licenses, insurance, capital and loan programs               Informed customers about sales and promotions in a friendly and engaging manner.           01/2010   to   10/2014     FOUNDER/CEO    Company Name   Ôºç   City  ,   State     Excelled at arranging outrageous, one-of-a-kind experiences such as deep sea Shark Diving, Exotic Car Rentals, Luxury Vacation Home Accommodations, Luxury Yachts, Jet Charters and Events. Created sales pitch for Sales team and lead team from 30 to up to 200 sales per day.¬†    Conduct all PR, Sales and Client Relations. Mentored and trained sales team.¬†        03/2006   to   09/2009     Contracts Project Manager    Company Name   Ôºç   City  ,   State      Site consisted of 86 Whole Ownership Residences (Price Range: $1M - $17M) and 212 Fractional Ownership Residences (Price Point: $100,00 - $550,000 for a 1/12 Interest) Direct supervision of the Contract Supervisor and indirect supervision of the Contracts processing team along with supervision of support to sales and marketing team.  Timely notification to sales executives and follow through on special circumstance, cancellations, defaults.  Effective training of contracts processors regarding procedures, policies and responsibilities of contracts processing personnel, as well as any legal requirements regarding accepted contracts at point of sale.  Enforcement of any procedures established to ensure all contract documents are completed correctly by sales executives.  Provided leadership and supervisory direction to administrative support personnel for sales executives and sales management.  Monitor owner/sales executive assistance quality, procedures and methodology in Quality Assurance Department.  Problem Solving, Account Management, Client Relations, Sales closer, customer service/sales, People Management, Accounting Principals and Practices,.         01/2005   to   03/2006     Contracts Manager    Company Name   Ôºç   City  ,   State      Hired and directed processing team for company's largest conversion project of 848 units Directed team to prepare all condo documents and purchase contracts according to standard.  Liaison between escrow company, bank, appraisers, customer and the developer Planned initiatives and developed workflow for positive results including overall corporate sales One-on-One Consultation with customers regarding their purchase contract.  Unit walkthroughs Provided on-site technical support to server structure due to technical career history.         01/1999   to   11/2004     Project Manager    Company Name   Ôºç   City  ,   State      Negotiated Voice & Data contracts with clients and fortune 500 service providers.  Developed new business procedures and adjusted business plan to reflect effective sales results Hired and developed a technical and sales savvy work force.  Coached and trained employees to follow business procedures.  Responsible for large percent of firm's revenue growth in 2000 - 2001 fiscal year.  Exceptional project management delivering workflow and managing developers with project direction.  Awarded #1 in Sales by NTT/VERIO in 2001.          Education     2000       Business Administration    Pace University   Ôºç   City  ,   State             1996     High School Diploma  :   Marketing    Murry Bergtraum HS for Business Careers   Ôºç   City  ,   State  ,   USA            Languages     English
Fluent  Spanish Beginner       Skills    Sales, Sales Management, Staffing, Workflow, Account Management, Accounting, Administrative Support, Business Plans, Consultation, Contracts, Conversion, Client Relations, Customer Service, Invoicing, leadership, legal, People Management, Managing, Marketing, Marketing Manager, Excel, Policies, Problem Solving, Project Management, Quality, Quality Assurance      Affiliations    Member of The National Association of Realtors   "
SALES,"         SALES ASSOCIATE       Summary      Customer-focused management professional, with successful track record of leading and managing teams . Quality-oriented and proactive in resolving issues with exceptional organizational and communication skills. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.       Skills    billing, billing system, budgets, budget, business management, cold-calling, client, customer service, data analysis, database, facilities
maintenance, financial reports, hiring, information systems, instruction, inventory management, inventory, leadership, lesson plan, logistics, loss prevention, managing, mentoring, merchandising, office, management information systems, networking, operations management, personnel, policies, POS, pricing strategies, progress, project management, quality assurance, receiving, recruiting, retail, risk management, safety, selling, sales, staffing, store merchandising, strategic, supervision, teacher, training programs, vendor relations.      Education and Training      Ph.D.  :   Management Information Systems    Walden Universtiy   City  ,   State               MBA  :   Business Administration   2001       Webster University   City  ,   State               Bachelor of Science  :   Public Relations   1996       University of Florida   City  ,   State               Experience      Sales Associate   02/2016   to   07/2017     Company Name   City  ,   State       Build personal connections with customers styling and style advice.  Create excitement for the brand and the products via fundamental knowledge of the Lucky
Brand.  Apply key selling behavior to connect personal, store and company wide sales goals.  Inform customers about specifics of each product.          Substitute Teacher   01/2016   to   Current     Company Name   City  ,   State       Responsible for providing instruction and managing the classroom environment.  Encourage, monitor and promote student progress.  Follow the lesson plan and outlines by the absent teacher.  Maintain the established routines and procedures for the school and assigned classroom.  Work cooperatively with all student personnel.  Maintain student confidentiality.  Provide a written report on the day's activities at the conclusion of each day for the absent
teacher.          Merchandiser   02/2015   to   02/2016     Company Name   City  ,   State       Weekly merchandising in a four-store territory in the Fort Lauderdale area.  Aid stores in meeting their goals from new item cut ins; resets; surge projections; installations; in store insights; and retail optimization.  Promoted specific
products and services to drive sales.  Maintained special displays.  Updated products counts
and other information for client database.  Ensured that products were properly stocked and rotated.  Established and maintained a friendly and professional relationship with store managers and department managers.          Textile Designer/Web-based Store Owner   11/2011   to   09/2015     Company Name   City  ,   State       Owner and operator of a web-based home goods store  Hand drawn textile prints  Digitally rendered textile prints with Adobe Illustrator  Performed all management, marketing and social media aspects of the business.   ‚Äã  ‚Äã  ‚Äã         Business Management Instructor   01/2008   to   01/2010     Company Name   City  ,   State       Provided student-centered instruction for undergraduate business management courses.  Work independently to continuously build relationships through networking and cold-calling local
businesses to promote student job placement.  Increased and maintained course attendance from 73 % to 87%.  Redesigned course curriculum with an integration of web-based technologies.          Logistics Manager   02/2006   to   02/2008     Company Name   City  ,   State       Managed the logistics and facilities of four retail clothing stores.  Worked with regional management on product placement and strategic operational issues.  Utilized management information systems to analyze and forecast consumer trends, and identify sales opportunities.  Responsible for productivity improvements for the shipment-intake process, product placement,
and price management.  Set, monitored, and provided follow-up on logistics productivity goals, and objectives in order to
increase sales.  Developed recruiting, and staffing goals, objectives, and milestones.  Directed all tasks and activities associated with risk management, store safety, and facilities
maintenance.  Responsible for training new logistics managers on proprietary information systems, Point of
Sale back office system, store merchandising, and logistics.          District Manager   03/2004   to   02/2006     Company Name   City  ,   State       Managed a district of 24 stores in North Carolina and South Carolina.  Created district budget and sales goals based on key performance indicators, data analysis,
and seasonal trends.  Created queries to produce vendor reports to drive district sales goals.  Negotiated with vendors on special promotions and pricing strategies to maximize store gross
profits.  Provided active, directional leadership of store managers, supervisors, and project management
teams.  Scheduled, planned, and forecast district inventories using inventory management systems.  Position Highlights:
Served as the liaison for the company-wide cooler roll program, and web-based POS system.          Performance Manager   09/2003   to   03/2004     Company Name   City  ,   State       Supported the Area Operations Manager with supervision of 20-26 stores in the district.  Ensured that store operations standards were consistently met in areas such as Door-to-Shelf,
store recovery, inventory preparation, data integrity and customer service.  Took appropriate action in instruction, training, and planning to resolve any problematic areas.  Established baseline measures and provided feedback on store-level progress.  Evaluated and measured personnel development and monitored the efficiency and effective-
ness of training programs through follow-up measures.  Evaluated the performance of store managers and store staff in order to enhance process effectiveness and efficiency.  Provided technical and professional coordination and leadership in the execution of daily operational activities.  Assisted operations manager in establishing short and long-term goals, objectives and policies
in the district.  Collaborated with the Area Operations Manager regarding appropriate budget levels for stores
taking into account shrink, program compliance, inventory schedule, effective use of field specialists, and other factors.  Assigned additional projects including hiring at job fairs, and grand opening preparation, training
and mentoring store managers, inventory preparation and supervision, shrink control, and conducting store audits.          Store Manager   03/2003   to   09/2004     Company Name   City  ,   State       Managed a 12,000 square foot store with 10 employees.  Responsibilities included recruiting, hiring and training of all employees.  Supervised store product replenishment, weekly shipment receiving, product merchandising,
department plan-o-gram setting and revisions, vendor relations, and loss prevention.  Increased sales from $1.2 million to $1.7 million in 12 months.  Reduced shrink from 5.2% to 4.6%, during my first year managing the store.  Promoted to Performance Manager in 2004.          Executive Assistant Manager   01/2001   to   01/2003     Company Name   City  ,   State       Managed a multi-department store.  Managed, trained and developed assistant managers in the management trainee program.          Consumer Relations Specialist    Company Name   City  ,   State       Trained medical office staff on the Medicaid billing and information system.  Developed and implemented community training programs for the Medicaid billing system and
process.          Senior Customer Care Specialist    Company Name   City  ,   State       Maintained retention center database and monitored calls for quality assurance.  Developed wireless billing system training program for new associates.       "
SALES,"         SALES ASSOCIATE       Professional Summary    Sales professional offering nearly 4 years experience in sales and sales management in a retail setting. Specializes in men and women's wear, with emphasis in building a solid customer base.      Skill Highlights          High-end fashion knowledge  Superb sales professional   Loss prevention comprehension  Ability to mediate disputes   Listening skills            Reliable and punctual¬†            Compelling leadership skills            Customer service oriented  Cash handling accuracy  Retail merchandising expertise   Excellent communication skills  Energetic  Bilingual in English and Spanish            Achievements      Developed highly effective sales training strategies as Sales Manager.   Lead management team to exceed monthly store sales goal multiple times as Sales Manager.   Earned an achievement in Sales for Management, averaging 20% of the stores sales per month.   Lead several departments as the top salesperson by surpassing periodical goals  Sold high end product & merchandise to elite celebrities and continued service beyond the store.         Experience      Sales Associate     Nov 2016   to   Mar 2017      Company Name   Ôºç   City  ,   State     Described merchandise and services to customers.   Responded to safety and loss prevention incidents.   Organized in-store promotional events.   Maintained store in clean and neat manner.   Completed special client deliveries in person.   Evaluated transactions for suspected fraud.          Sales Associate/Brand Ambassador (TOPMAN)     Feb 2016   to   Nov 2016      Company Name   Ôºç   City  ,   State      Opened credit & debit cards to customers.     Described merchandise and services to customers.        Opened and closed the store, which included counting cash drawers and making bank deposits.          Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.          Maintained department in clean and neat manner       Arranged items in favorable positions and areas of the store for optimal sales.          Consulted with customers on the latest styles and trends.              Sales Manager/Supervisor     Feb 2014   to   Feb 2016      Company Name   Ôºç   City  ,   State     Computed sales prices, total purchases and processed payments.  Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.  Operated a cash register to process cash and credit card transactions.  Guided customers in choosing items that reflected personal style and shape.  Explained information about the quality, value and style of products to Influence customer buying decisions.  Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.  Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.  Shared product knowledge with customers while making personal recommendations.  Maintained friendly and professional customer interactions.  Trained in negotiations and time management.         Visual Merchandiser / Sales Associate     Aug 2013   to   Jan 2014      Company Name   Ôºç   City  ,   State     Designed displays to make the store experience interactive and engaging.  Displayed the appropriate signage for products and sales promotions.  Recommended and helped customers select merchandise based on their needs.  Exchanged returned merchandise for customers quickly and efficiently.  Informed customers about sales and promotions in a friendly and engaging manner.         Sales / Cashier Associate / Stock Person     Mar 2013   to   Aug 2013      Company Name   Ôºç   City  ,   State     Received and processed cash and credit payments for in-store purchases.  Worked as a team member to provide the highest level of service to customers.  Verified that all merchandising standards were maintained on a daily basis.      "
SALES,"         SALES ASSOCIATE       Summary    I have been with IBC for nearly a year, and I am looking forward to continuing my carreer as the Sales Lead for the Moore Branch. I am determined to help my branch continue to grow, and I am excited to continue to develop our Tellers and Sales Associates into outstanding, motivaded, and productive IBC employees. I tried my very best to make sure our customers were satisfied and had a great experience at our dealership.
*Maintained a positive attitude throughout the day, despite any  difficult situations that may have presented themselves.          Experience     10/2015   to   Current     Sales Associate    Company Name   Ôºç   City  ,   State      I am responsible for opening all types of accounts, personal and business, and collecting all the required documentation for those accounts.  I am also responsible for ensuring that all proper documents are signed, scanned, and saved to the appropriate systems.  I perform routine maintenance on all accounts.  I Prepare Consumer and Small Business Loan applications, complete with all supporting documents, and send them to the appropriate Loan Liason.  I prepare Legal Document Review Forms, along with any/all supporting documents, (Death Certificates, Marriage Licenses, Trust Documents, Wills, etc.) and send them to our legal department for review.  After I hear back, I revise/close the account needing legal review.  I often need to determine if an account may need a fraud hold placed on it, and submit the proper paperwork.  I make, answer, and return phone calls, and help customers with whatever they may need.  Issue and deactivate Debit Cards on a daily basis, based on a customer's needs.  I am responsible for our Vault procedures here at our branch.  I help balance, sell, buy, ship money in/out.  Accommplishments:.  I have reached at least Bronze performance every month, often reaching Silver and Gold.  I am responsible for the day to day activity that happens inside the branch.  I received recognition for being a top performer during the second quarter of 2015.  I have helped Moore Branch perform at Bronze, being the only sales associate in the branch, and without even having a manager.  I am able to navigate Precision, Horizon, Outlook, IMS, DX Enterprise, Elan, and any other website or system we use here at IBC.         06/2014   to   12/2014     Assistand/Warranty Administrator    Company Name   Ôºç   City  ,   State      Conduct all payment transactions for the Service Department.  Submit warranty claims.  Send out invoices and bills to third party repair shops.  Receive payments and reimbursements.  Send all service reminders via email.  Complete check out of rental cars.  Scann all records into the database.  Order and deliver lunch for all employees and customers on Saturdays.  Answer all phone calls directed to the service department.  Set up service appointments.  Advise customers when their vehicles were ready for pickup.  Communicated with the mechanics and service advisors frequently in order to help the days run smoothly, and to help accomplish the work needed to be done.         11/2009   to   09/2015     Company Name   Ôºç   City  ,   State      Greet parents with a smile and a warm, inviting attitude.  Direct children to the appropriate place; make sure he/she is happy and comfortable.  Sort through backpacks and homework and notes that have been sent by parents, or paperwork that has been returned to the teachers, and distribute the things where they need to go.  Keep the classroom clean and organized.  Take inventory of the classroom supplies and order more when necessary.  Submit and distribute book orders and fundraiser information.  Type and send all correspondence to parents as needed.  Plan activities for the week.  Make sure to have one on one time with each student every day.  Substitute in the front office as needed: Answer/transfer calls; take messages;take messages; receive money and keep record of it;type newsletters for the school; any other needs that may have to be taken care of.  Accomplishments:.  Learned patience, kindness, and how to stay organized, focused and calm under pressure.  I feel that my greatest accomplishment at FUMC was the positive impact I had on my students and their parents' lives.  There is no better feeling in the world than to know that you have made a positive difference in someone's life.          Education and Training     May 2008     High School Diploma      Madill High School   Ôºç   City  ,   State      Graduated in the top 10% of my class
*Captain of our Drill Team
*President of the High School Show Choir       Jan. 2010       Elementary Education    Ardmore Higher Education Center   Ôºç   City  ,   State      Elementary Education 3.4 Unfortunately did not receive a degree. I withdrew from classes to take care of my grandmother.        Work History            Company Name                Skills    balance, book, database, Debit, documentation, email, Forms, front office, IMS, inventory, Legal, notes, money, Outlook, Enterprise, newsletters, sales, take messages, phone, Type, website      Additional Information      2     "
SALES,"         SALES REP       Summary      Sales Executive  offering outstanding sales presentation, communication, closing skills, ¬†and ¬†team management skills. High-energy, results-oriented leader with an entrepreneurial attitude.   Desires a high-level position in a professional service oriented environment.        Core Accomplishments     Founded The Success Group and grew personal sales to $200,000.00 the first year with a steady growth for the next 5 years.¬†    Initiated ""Program"" sales for area Auto Dealerships in Atlanta to purchase imprinted promotional items in mass with each dealership's name with the brand's logo, saving each dealership by quantity purchasing, and increasing our bottom line significantly.    Negotiated campaigns in conjunction with radio and print advertising to increase service dept.sales ( Ex: Free teddy bears given for Valentines' Day to the ladies who came in for an oil change.)     Partnered with a Non-profit organization increasing our sales to them to over $150,000.00 yearly, helping increase awareness and donations with their donors. Networked within this organization to gain business with other departments.       Experience      Sales Rep   05/2017   to   04/1993     Company Name      Telemarketed to Presidents and CEO's of successful area companies to use our services, averaging 100 calls a week, 13 appointments per wk resulting in 1 sale per wk.  Managed a tickler file to boost sales  Conducted on-air interviews with Presidents, CEOs, Physicians, and their clients for testimonials.          President   12/1998   to   Current     Company Name   City  ,   State      Strengthened company's business by leading implementation of  [project] .    Promotional Advertising Distributor)
Company and Client management expertise including:  Business development, promotional sales, interaction with client, supplier, and employees for excellent customer service, marketing communications, budget management for overall operations.  Used industry knowledge, listening skills, and creativity to match items for clients needs while staying within their budget.  Achieved new business through networking within companies, as well as attending networking events.  Partnered with a Non-profit organization increasing our sales to them to over $150,000.00 yearly, helping increase awareness as well as gifts from their donors.  Networked within this organization as well as others to gain business with other departments.                    Associate Producer   04/1993   to   12/1998     Company Name   City  ,   State      Production company that aired on WSB-TV    Project management expertise including: telemarketing, sales, scheduling productions, purchasing air time, managing overall production of segments.  Interviewed Presidents and CEO's of companies in the Atlanta Business Arena.  Interfaced with the decision makers to quickly determine their needs.  Sold and produced 32 segments a year.  Negotiated a partnership with WSB-TV to include a segment from Inside America  in their Advertising
Packages during the Olympics, resulting in increased revenue for WSB, as well as for Inside America.  Examples of the caliber of companies we profiles:  Emory Healthcare, Kimberly Clark, Alumax, Coca Cola Bottlers of Chattanooga,.             07/1983   to   Current     Company Name   City  ,   State       promotional advertising distributor)
       Set appointments with decision makers, networked within companies to gain more business, reorganized the order process for more efficient customer service and follow up of orders, continued education of the industry by attending trade shows, seminars and studying catalogs.  Purchased existing company with revenue of $60K per year and grew it to $1.5 Million in 5 Years.  Developed programs for large auto dealer with apparel, mugs, and notepads which garnered monthly repeat business.  Designed a program for the Masonry Assoc using caps embroidered ¬†with the Masonry logo and their own company name.  This program resulted in Signature Advertising to become the #1 cap seller in the COUNTRY.  Won the ""Best of Show"" award at the Homebuilders Association Tradeshow.  Recommendations
(client)Melinda Gibson
Top qualities: Great Results, High Integrity, Creative
""Karen became a trusted vendor to me.  I could consistently trust her for quality products, while keeping to my timeline and budget.  She truly went the extra mile for me each time we worked together."" April 29, 2010.          Education and Training      Bachelor of Arts      University of Columbus   City  ,   State               Activities and Honors    Member of asi, (Advertising Specialty Institute)
*Member of Atlanta Promotional Marketing Association
*Member of BNI  (Business Networking Institute)
*Chairmen for 1st Annual Gardens Alive Summer Soiree & Silent Auction benefitting the Justin Time Foundation for Missing Teens & Young Adults
*Elected to the Board of Directors for Pathway East Walk to Emmaus in 2009
*Elected Secretary for the Board of Directors for Pathway East in 2010
*Elected for the Board of Directors for Trafficking in America Task Force  2011 National Winner of Senior Talent at the COG Jubilee in Strings bowed category in 2004, 2005, 2006. ¬†National Runner Up of Senior Talent at COG Jubilee in Piano in 2004.      Skills     People Skills, New Business Development, Sales, Client Management, Customer Service, Management, Marketing Communications, ¬†Networking, Presentations, Team Player      ¬† ¬† ¬† ¬†Customer Testimonial  Melinda Gibson(VP with IN Touch Ministries stated: ¬† ""Karen became a trusted vendor to me. ¬†I could consistently trust her for quality products, while keeping to my timeline and budget.She truly went the extra mile for me each time we worked together."" April 29, 2010.  Others upon request    "
SALES,"         SALES ASSOCIATE           Summary     To
further my career in sales, customer satisfaction and grow¬†in business
development.       Highlights          Bi-lingual¬†  Exceptional customer service skills      Established track record of exceptional sales results    Compelling leadership skills     Trained in business development            Accomplishments
Awarded 4 times best¬†Sales Representative¬†on a row in 2014,Awarded customer services excellence twice in 2014 and¬†Awarded Top Sales Rep for 2015¬†       Experience      Sales Associate    September 2017   to   Current     Company Name   Ôºç   City  ,   State      exceed sales goals by up to 224%¬†by¬†implementing¬†strategic sales tactics  generate new leads by creating professional relationships within the OTF community, as well as business to business and community outreach.¬†    ¬†Going above for my clients as it relates to our member's experience; ensuring that members and potential members have a positive and lasting experience    Assisting the Studio Manager with keeping the team, clients motivated and smiling friendly positive environment¬†  increasing revenue in retail for the studio and exceeding retail goal on a monthly basis  conducting telephone calls, following previous prospects and new joins¬†  Proper on-boarding all OTF clients by utilizing the Client In Take Form, proper hand on ¬†and hand off with coaches      ‚Äã    ‚Äã         Sales Representative     July 2016   to   September 2016     Company Name   Ôºç   City  ,   State        Established
new customer accounts.
  Updated
database with customer and sales information.
  Generated
high volume of referrals.
  Cold-called
prospective customers to build relationship          Residential Sales Specialist    January 2013   to   January 2016     Company Name   Ôºç   City  ,   State      Responsible
of selling TV cable, internet and phone services onsite properties.
  Increase
penetration to 97% on revenue on multiple properties.

¬†

internet and
phone services install.
  Managing VIP
and Major customer's accounts
Upsold
add-on services to existing customers, generating incremental revenue. ¬†
Trained
sales teams on educational products at seminars and special events.
  Worked
closely with company executives to identify new business opportunities,
securing.
Prepared
monthly commissions payroll reports for 10+ sales representatives.
  Answered
customers' questions about products prices, availability, uses and credit
terms.
  Developed
and executed annual sales plans and strategies for Miami and West Palm territory.   Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.            Education      Media Production
Not yet graduated.   :     2004    The Art Institute of Ft. Lauderdale   Ôºç   City  ,   State              High School Diploma   :     2002    Coconut Creek High School   Ôºç   City  ,   State              Academic High School Graduate                  Languages    Fluent in Spanish      Skills    billing, credit, customer service, Experienced in FileMaker, Managing Major Accounts, VIP Customers, Media Production, managing¬†new construction properties, great selling skills, supervisor and exceptional customer services skills.   "
SALES,"         SALES ASSOCIATE         Core Qualifications        Working knowledge of Microsoft Office (Word, PowerPoint, Excel, Outlook, Publisher            Education and Training     May 2016     Bachelor of Science  :   Communications Public Relations Political Science    SALEM STATE UNIVERSITY   Ôºç   City  ,   State      Communications Public Relations Political Science          Work Experience     12/2016   to   Current     Sales Associate    Company Name   Ôºç   City  ,   State      Respond to member inquires via email or phone.  Establish referral programs using OTF sales system.  Sell memberships or upgrades.         08/2016   to   11/2016     Marketing Coordinator    Company Name   Ôºç   City  ,   State      Promote ridesharing programs by hosting events at client locations.  Develop marketing flyers using Publisher.  Manage all aspects of event production.  Support Field Directors in project management.  Manage social media accounts (Facebook, Twitter).          Intern    Company Name   Ôºç   City  ,   State      Helped film the Malden holiday parade using editing skills.  Designed brochures for upcoming events.  Collaborated with members of the Malden neighborhood.          Staff Writer    Company Name   Ôºç   City  ,   State      Student -run campus newspaper.  Researched information for news articles using library and web sources.  Composed and edited informational articles as well as conduct interviews.  Gained knowledge in taking photographs and writing captions and sidebars.         11/2013   to   06/2016     Customer Service/Sales Representative    Company Name   Ôºç   City  ,   State      Help customers resolve billing questions, collect payments, and renew oil contracts.  Answer inbound calls and make outbound calls.  Promote oil as a safer choice.  Train new hires.          Skills    billing, brochures, ¬†client, editing, email, event production, film, marketing, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word,sales,salesforce¬†   "
SALES,"         CENTER SALES         Summary     Results-oriented customer service manager¬†with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.¬†       Highlights          Leadership skills¬†  Team management  Meticulous attention to detail and superb time management skills  Persuasive  Skilled multi-tasker  Scheduling  Deadline-oriented  Focused on customer satisfaction  Conflict resolution techniques  Client relations specialist   Results-oriented        Exceptional motivational skills  Effective agent coaching techniques   Staff development and training   Sound judgment  Computer-savvy  Calm under pressure  Complex problem solving  Process and Productivity improvement  Natural leader  Organized  Unsurpassed work ethic            Experience      Center Sales  ,   11/2016   to   Current    Company Name   Ôºç   City  ,   State     Answering incoming calls and helping customers with reservations, storage payments, or any other questions they have. Identifying prospective customers using lead generating methods and setting up reservations for various pieces of equipment.¬† Field an average of 5 0  customer service calls per day.  Recommend and help customers select merchandise based on their needs.     Serve as liaison between customers, store personnel and various store departments.   Confirm that appropriate changes were made to resolve customers' problems with reservations.¬† Inform customers about sales and promotions in a friendly and engaging manner.  Processed up to 30 customer orders per day.  Track down sources of special products and services to meet customers' special needs.      Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. I deal with some confidential information such as the name on credit cards, the card number and expiration date, storage information, addresses, and emails.¬† Completed documentation for product and service sales.    Update database with customer and sales information.   Establish new customer accounts.  Provide accurate and appropriate information in response to customer inquiries.  Address customer service inquiries in a timely and accurate fashion.  Excelled in exceeding daily goals.  Achieved high sales percentage with consultative, value-focused customer service approach.  Compute accurate sales prices for rental and purchase transactions.  Express appreciation and invite customers to return to the store.¬† Develop¬† a relationship with ¬†new customer prospects or referrals.  Regularly seek out opportunities to up sell and add on additional merchandise.  Communicate all merchandise needs or issues to appropriate supervisors.  Generate leads for new sales through telephone contact with customers.                    Manager on Duty/ Team Lead  ,   03/2011   to   09/2012    Company Name   Ôºç   City  ,   State      ¬†    Developed effective relationships with all call center departments through clear communication.¬† Ran reports and supplied data to fulfill customer report requirements. Ensured that no shift was under or overstaffed by completing daily and weekly staffing schedules according to expected business volumes. Coordinated break and meal periods for staff according to activity levels. Directed employees through their daily routines. Provided leadership to a team during a shift. Motivated staff to deliver better results. Monitored staff performance during a shift and addressed any shortcomings. Mentored and trained new employees. Wrote up shift reports. Made sure that all staff were properly dressed and enforced grooming and appearance standards. Ensured the correct staffing levels for each shift. Completed payroll records and ensured that all staff files were up to date. Being involved in and contributing to team meetings. Making sure that all staff had the basic skills training needed to perform their jobs. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Monitored the daily activities of 10-40¬†customer support team members. Interviewed, hired and trained new quality customer service representatives. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations.‚Äã         Receptionist/ Office Clerk  ,   07/2007   to   09/2008    Company Name   Ôºç   City  ,   State      ¬†    Planned travel arrangements for  15-20 ¬†staff.  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Maintained the front desk and reception area in a neat and organized fashion. ¬† Designed electronic file systems and maintained electronic and paper files.  Made copies, sent faxes and handled all incoming and outgoing correspondence.   Organized files, developed spreadsheets, faxed reports and scanned documents.   ¬†           Receptionist  ,   10/2004   to   08/2005    Company Name   Ôºç   City  ,   State     Received and screened a high volume of internal and external communications, including email and mail.   Managed daily office operations and maintenance of equipment.   Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.   Received and distributed faxes and mail in a timely manner.   Properly routed agreements, contracts and invoices through the signature process.   Organized files, developed spreadsheets, faxed reports and scanned documents.   Posted open positions on company and social media websites.   Made copies, sent faxes and handled all incoming and outgoing correspondence.   Supplied key cards and building access to employees and visitors.   Dispersed incoming mail to correct recipients throughout the office.   Wrote reports and correspondence from dictation and handwritten notes.   Planned meetings and prepared conference rooms.   Served as central point of contact for all outside vendors needing to gain access to the building.   Maintained the front desk and reception area in a neat and organized fashion.   Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.   Designed electronic file systems and maintained electronic and paper files.          Payoff Specialist  ,   12/2001   to   06/2003    Company Name   Ôºç   City  ,   State     Responsible for filling out credit applications for customers interested in refinancing their automobile loans. Answered any questions in reference to the refinancing process. Transferred calls to the appropriate party when needed.   When I worked in the payoff department I had the responsibility of calling financial institutions and getting the payoff amount of the customer's current vehicle loan. Generating reports with the payoff information for the loan officers. Assisting loan officers as needed with overflow calls and any other work they needed done.         child care provider/ manager  ,   06/1998   to   11/2001    Company Name   Ôºç   City  ,   State     I was responsible for the care of children, making their lunches, dropping them off and picking them up from school, planning daily activities and learning time for them, handing out paychecks to employees at the end of the week, making sure parents had their payments in on time, going through the children's folders to make sure all paper work was up to date and filled out correctly, giving tours of the facility to prospective parents, and making sure the facility was clean and locked up at the end of the work day.         Education      High School Diploma  :  general  ,  2000    John F Hodge High   Ôºç   City  ,   State  ,   USA     Coursework in Marketing, Business Management and Communications.¬† Member of ¬†Debate and Speech Clubs.¬† Student government representative.¬† Data Entry Office Assistant Certificate.¬†             Languages    Fluent English reading and writing      Technical Skills and Qualifications    Microsoft Word, Excel, Power Point, Outlook   "
SALES,"         SALES ASSOCIATE         Skill Highlights          Great ability to multi-task  Self-Starter and driven  Extensive customer services and caregiver knowledge  Neat and well organized  Volunteer Work:  Personal care worker and supportive home care  Job duties: Give assistance to people who are sick, injured, mentally or physically disabled, or the elderly and fragile.              Professional Experience     01/2010   to   01/2011     Sales Associate    Company Name   Ôºç   City  ,   State      Assisting customers to the area in the store they needed to go to or need help in.  Putting merchandise in the correct it was assign to.  Assist customers with choices and help them locate them and provide information about the product in question.  Helping customers who don't know English as a second language.  Telephone # 414-764-2474.         03/2014   to   03/2015     Cashier    Company Name   Ôºç   City  ,   State      My duty was to greet all customers entering into the store.  Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks.  Guiding and solving queries of customers.  Providing training and assistance to new joined cashier.  Keep my area neat and organized.  Telephone # 414-304-1024.         05/2016   to   07/2016     Housekeeper    Company Name   Ôºç   City  ,   State      My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel.  Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust.         01/2010   to   01/2011     Sales Associate    Company Name   Ôºç   City  ,   State      Assisting customers to the area in the store they needed to go to or need help in.  Putting merchandise in the correct it was assign to.  Assist customers with choices and help them locate them and provide information about the product in question.  Helping customers who don't know English as a second language.  Telephone # 414-764-2474.         03/2014   to   03/2015     Cashier    Company Name   Ôºç   City  ,   State      My duty was to greet all customers entering into the store.  Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks.  Guiding and solving queries of customers.  Providing training and assistance to new joined cashier.  Keep my area neat and organized.  Telephone # 414-304-1024.         05/2016   to   07/2016     Housekeeper    Company Name   Ôºç   City  ,   State      My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel.  Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust.         01/2010   to   01/2011     Sales Associate    Company Name   Ôºç   City  ,   State      Assisting customers to the area in the store they needed to go to or need help in.  Putting merchandise in the correct it was assign to.  Assist customers with choices and help them locate them and provide information about the product in question.  Helping customers who don't know English as a second language.  Telephone # 414-764-2474.         03/2014   to   03/2015     Cashier    Company Name   Ôºç   City  ,   State      My duty was to greet all customers entering into the store.  Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks.  Guiding and solving queries of customers.  Providing training and assistance to new joined cashier.  Keep my area neat and organized.  Telephone # 414-304-1024.         05/2016   to   07/2016     Housekeeper    Company Name   Ôºç   City  ,   State      My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel.  Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust.         01/2010   to   01/2011     Sales Associate    Company Name   Ôºç   City  ,   State      Assisting customers to the area in the store they needed to go to or need help in.  Putting merchandise in the correct it was assign to.  Assist customers with choices and help them locate them and provide information about the product in question.  Helping customers who don't know English as a second language.  Telephone # 414-764-2474.         03/2014   to   03/2015     Cashier    Company Name   Ôºç   City  ,   State      My duty was to greet all customers entering into the store.  Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks.  Guiding and solving queries of customers.  Providing training and assistance to new joined cashier.  Keep my area neat and organized.  Telephone # 414-304-1024.         05/2016   to   07/2016     Housekeeper    Company Name   Ôºç   City  ,   State      My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel.  Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust.          Education and Training     2013     High School Diploma      Oak Creek High School   Ôºç   City  ,   State                  Telephone # 414-768-6210             2013     High School Diploma      Oak Creek High School   Ôºç   City  ,   State                  Telephone # 414-768-6210             2013     High School Diploma      Oak Creek High School   Ôºç   City  ,   State                  Telephone # 414-768-6210             2013     High School Diploma      Oak Creek High School   Ôºç   City  ,   State                  Telephone # 414-768-6210              Skills    caregiver, cashier, credit, customer services, debit, English, home care, Neat, receiving, Self-Starter, Telephone, well organized   "
SALES,"         SALES AGENT             Core Qualifications          Compliance Policies and Procedures (CSC)  People Soft Query (DynCorp)  Experienced in the use of Deltek Costpoint, PeopleSoft, Oracle and SAP.  Proficient in the use of Microsoft Office software.  Email programs include Outlook and Lotus Notes. Excellent Internet research skills.  NCMA member.              Experience      Sales Agent    September 2016   to   Current     Company Name   Ôºç   City  ,   State      Prepare documents such as representation contracts, purchasing statements, closing agreements, leases and deeds.  Accompany buyers during visits to and inspection of property, advising them on the suitability and value of the homes based on current market conditions.  Evaluate mortgage option helping clients obtain financing at the best rate and terms.  Provide expertise and advice to clients and prepare their home to be competitively priced and sell quickly.          Principal Subcontracts Administrator    July 2012   to   May 2016     Company Name   Ôºç   City  ,   State      Performed comprehensive support for high dollar and visibility government contracts to include involvement in proposal preparation, evaluation, source selection, price analysis and financial reporting.  Reviewed and performed in-depth analysis of supplier proposal responses to ensure the most responsive, responsible subcontractor was selected for award.  Negotiated subcontract terms and provided interpretation and advice to the Program Manager concerning the requirements of the subcontract, to ensure compliance with the FAR and company policy.  As the senior level Administrator in the department, I provided guidance and work leadership to less-experienced Subcontracts Administrators.          Subcontracts Administrator    August 2009   to   July 2012     Company Name   Ôºç   City  ,   State      Responsible for managing cradle-to-grave (Capture to Closeout) procurement process for over forty five (45) major Task Orders, valued at 1 Billion dollars.  Supported the development and execution of over 90 proposal efforts with up to fifteen (15) subcontractors per program.  Procurement activities involved purchasing hardware and software products; construction projects; aircraft maintenance and training programs; associated labor and training projects for simulation technical services
Prepared bids, processed specifications, progress and other reports; advised management of contractual rights and obligations; compile and analyze data, and maintain historical information, while working closely with program managers, project managers, finance and engineering.          Subcontracts Administrator/Buyer    June 2008   to   June 2009     Company Name   Ôºç   City  ,   State      Provided cradle-to-grave administration of assigned subcontracts and task orders with a cumulative value of over 20 million dollars.  Issued and negotiated pre-award agreements (i.e.  teaming and non-disclosure agreements).  Prepared the solicitation documents for complex acquisitions to include statements of work, terms and conditions or flow-down terms and conditions, bid or performance evaluation factors, and other measures incorporated into the Requests for Proposal as may be appropriate for the procurement.  Reviewed customer solicitations, issued subcontractor RFPs and negotiated pricing and terms in order to protect the company's interests and provide a cost savings.  Developed and negotiated all post-award subcontract documents to ensure compliance with Government regulations, prime contract requirements, and company policies.  Issued subcontract or task order modifications as necessary.  Resolved subcontractor payment issues.          Subcontracts Administrator    October 2006   to   May 2007     Company Name   Ôºç   City  ,   State      Conducted proposal preparation, negotiation, administration, and customer contact activities that provide for proper contract acquisition and fulfillment in accordance with company policies, legal requirements, and customer specifications.  Prepared RFPs and bid packages, conducted bidders' conferences, analyzed and evaluated proposals, selected and recommended subcontractors, wrote awards, and administered resulting subcontracts.  Negotiated and coordinated additions, deletions, or modifications as needed.  Developed specifications, work statements, and terms and conditions for the procurement of specialized materials, equipment, and services valued over 20 million dollars.  Participated in the development of subcontract policies and procedures.          Buyer    August 2004   to   October 2006     Company Name   Ôºç   City  ,   State      Conducted procurement actions for various Government programs in accordance with the prime contracts, FAR, DFARS, company policies and CPSR requirements.  Analyzed purchase requisitions; initiated RFQs/RFPs; reviewed bids; selected vendors; negotiated terms, conditions and pricing of materials or services to be procured; issued purchase orders or subcontracts by utilizing Costpoint.  Provided an overall cost savings to the company of over $20,000.  Completed all necessary file documentation to include price analysis, memorandums of negotiation, determination of commerciality, etc.  Tracked vendor delivery of products or services and expedited orders as needed.  Provided support for subcontracting activities with NDAs, Teaming Agreements, Consultant Agreements, Subcontract Modifications and Task Orders.          Associate Buyer    November 2000   to   August 2004     Company Name   Ôºç   City  ,   State      Conducted solicitations for bid from suppliers; tabulated and analyzed bids to secure lowest or best value; developed price analysis, prepared and placed purchase orders; maintained PO files in compliance.  Identified new sources and procured products and services with emphasis on seeking out women and minority suppliers to assist in the achievement of subcontracting goals in accordance with FAR/DFARS.          Education      B.S   :   Management/Psychology  ,   1997    University of Maryland   Ôºç   City  ,   State      Management/Psychology Subcontract Management (JA White & Associates, Inc.)
*Time Management & Organizational Skills (Rockhurst University)          Skills    acquisitions, Business Writing, closing, hardware, conferences, Consultant, contracts, clients, delivery, documentation, Email, finance, financing, financial reporting, Government, Government regulations, inspection, interpretation, leadership, legal, Lotus Notes, managing, market, materials, Microsoft Office software, Outlook, negotiation, Internet research, Oracle, Organizational Skills, PeopleSoft, People Soft, Policies, pricing, prime, Procurement, progress, proposals, Proposal, proposal preparation, purchase requisitions, purchasing, SAP, simulation, Time Management, training programs   "
SALES,"         SALES ASSOCIATE       Summary    My goal is to become associated with a company where i can utilize my skills and gain further experience while
enhancing the company's productivity and reputation.      Experience     12/2014   to   02/2015     Sales Associate    Company Name   Ôºç   City  ,   State      Manage store alone (3rd shift)
Stock items/coolers thoroughly
Clean parking lot
Sweep/mop store.         05/2012   to   09/2012     Dishwasher/cook    Company Name   Ôºç   City  ,   State    Cooked and Cleaned working out of a Hawaiian food cart       01/2010   to   05/2015     Landscaper    Company Name   Ôºç   City  ,   State      Customer service
Worked as Landscaper in Preston's Tree Service from Jan 2010 to May 2015
Role :Concrete/Pavements
Roofing
Yard maintenance
Trim and cut trees
Pressure wash.          Education     2013     Diploma      David Douglas High School          3.0        Skills    Excellent Customer service, Customer service, Works, Fast learner, Roofing   "
SALES,"         SALES MANAGER       Summary    Friendly and enthusiastic with over six years of specialization in hospitality. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Able to work in a fast paced establishment and passionate about exceeding expectations.      Highlights          Client relations specialist  Conflict resolution techniques  Team management  Meticulous attention to detail  Skilled multi-tasker      Deadline-oriented  Management of remote employees  Focused on customer satisfaction  Efficiency  Excellent verbal communication            Accomplishments      Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.     Customer Interface    Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions, and orders.        Experience      Sales Manager   01/2015   Ôºç   07/2015     Company Name     City  ,   State       Active Learning
Social Perceptiveness
Reading Comprehension
Computers and Electronics
Picker Amazon
Obtain merchandise from bins or shelves.  Resolve customer complaints regarding sales and service.          Cashier Zaxbys   09/2014   Ôºç   01/2015        City  ,   State       Receive payment by cash, check, credit cards, vouchers, or automatic debits.  Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.  Monitor customer preferences to determine focus of sales efforts.  Plan parties or other special events and services.  Perform marketing and advertising services.  Assist customers by providing information and resolving their complaints.  Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.  Greet customers entering establishments.  Answer customers' questions, and provide information on procedures or policies.  Sell tickets and other items to customers.  Process merchandise returns and exchanges.  Place merchandise on conveyors leading to wrapping areas.  Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.  Oversee regional and local sales managers and their staffs.  Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.  Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.  Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.  Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.  Issue receipts, refunds, credits, or change due to customers.  Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.  Calculate total payments received during a time period, and reconcile this with total sales.  Receive payment by cash, check, credit cards, vouchers, or.             01/2014   Ôºç   07/2014        City  ,   State                09/2010   Ôºç   01/2014        City  ,   State             Education       May 2012   High School Diploma  :  General Business Ringgold High School      City  ,   State      Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
automatic debits. Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers enteringestablishments.
Answer customers' questions, and provide information on procedures or policies.
Sell tickets and other items to customers.
Process merchandise returns and exchanges.
Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
Sort, count, and wrap currency and coins.
Supervise others and provide on-the-job training.
Stock shelves, and mark prices on shelves and items.
Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Post charges against guests' or patients' accounts.
Keep periodic balance sheets of amounts and numbers of transactions.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Calculate total payments received during a time period, and reconcile this with total sales.
Compute and record totals of transactions.
Compile and maintain non-monetary reports and records.        Skills    advertising, balance sheets, calculators, cash receipts, cash registers, catalog, commodities, credit, Critical Thinking, Resolve customer complaints, Decision Making, Electronics, special events, features, focus, Inspect, Issue receipts, mark, marketing, money, policies, Reading, Read, real estate, Sales, scanners, staffing, tables, telephone   "
SALES,"         SALES ENGINEER       Profile     Write professional summary using keywords for application scanning robots.  Tailor resume to specific advertised position. Paragraph: 26 years of experience in the Engineering and Construction fields (2 - SENTENCES) ; 8 years project management experience | Sustainable design experience from conceptualization to building occupancy | Diverse client profile: Medical, Research & Development, Commercial, Educational and Industrial  (10 plus years (not exact dates or culminating years)  A competent Project Engineer with excellent communication, organisation and
co-ordination skills. Possessing a proven track record of preparing and executing
project plans and programmes, ensuring that work is carried out in accordance
with the companies procedures and clients satisfaction. Able to ensure timely,
safe and cost effective design and implementation during the life cycle of projects
from conception till customer satisfaction.
Currently looking for a suitable Project Engineer or consultant position with a
forward thinking employer.       Skills          Extensive experience of planning, project management, design & client liaison.
   Experience of interpreting specifications and preparing technical proposals.
   Ability to multi-task in a demanding engineering environment.
   A strong track record in delivering projects on time and within budget.       Able to ensure that all H&S procedures are met and maintained.
  Resolving complex technical issues and coming up with fast efficient solutions.
  Ability to assess the financial feasibility and impact of proposed budget items
and also alternatives.               Professional Experience      Sales Engineer     Feb 2014   to   Current      Company Name   Ôºç   City  ,   State     Engineering Sales/Project Management & Estimation.  Develop Proposals and estimates of conceptual designs, project schedules, and budgets from bidding through contractual agreement.  Manage construction from mobilization to owner signoff.  Conduct regular field observations, material/equipment acquisition and personnel allocation.   Ensuring that all engineering work is carried out in accordance withspecifications, statutory requirements, laws, rules, regulations and othercontractual requirements. With due regards to safety, operability andmaintainabilityDuties:   Managing projects from conception, pre-production through to completion.  Providing technical support to the project team and wider regional teams.  Responsible for overseeing the review, initiation and execution of contracts.¬†  Managing project budgets and keeping costs down.  Overseeing the maintenance of projects after completion.  Responsible for the completion of all documentation.  Producing Test Plans and reports.  Prepare contract documentation for procurement services and materials.  Evaluating tenders and providing recommendations.  Carrying out effective client liaison for all projects undertaken.  Liaising with customers on a regular basis to ensure the successful design and manufacture of products to agreed budgets and time frames.          Project Manager/Construction Manager     Jan 2009   to   Jan 2014      Company Name   Ôºç   City  ,   State     Lead/organized client conceptual development of construction projects.  Developed project scope and specifications for mechanical system replacements; mentored staff and managed the overall project execution.  Developed Requests for Proposal (RFP), schedules and budgets; oversee installation to completion.  NOTE ACCOMPLISHMENTS: PROJECT VALUE ON TIME.  ENON FIELD CONVERSION & WATER DAMAGE REMEDIATION; GRACE BAPTIST CHURCH SANCTUARY A/C & BOILER PLANT Use power words like managed, developed, etc.  Also indicate those who reported directly to you such as foreman, subcontractors.         Project manager/Project Engineer     Jan 2002   to   Jan 2009      Company Name   Ôºç   City  ,   State     Developed and MANAGED project scopes, schedules and budgets; mentored staff and managed the overall project execution.  Conduct interdisciplinary coordination with architects, consultants and vendors.  Developed energy audits, master planning and designed mechanical systems including production of preliminary, working drawings and specifications for sustainable projects.  Responsible for work assignments and man-hour expenditures; and acted as the primary interface with the client, contractors, architects, and vendors.  Specific Accomplishments.         Project Manager & Project Engineer      Company Name   Ôºç   City  ,   State     Achieved the first LEED (Leadership in Energy & Environmental Design) - Platinum certification from the Green Building Council for an office renovation.  Performed energy cost analysis of geothermal system for the Friends Center Renovation Project.         Project Engineer     Jan 2001   to   Jan 2002      Company Name   Ôºç   City  ,   State          Project Engineer     Jan 1996   to   Jan 2001      Company Name   Ôºç   City  ,   State          Project Engineer     Jan 1994   to   Jan 1996      Company Name   Ôºç   City  ,   State          Project Designer/Shop Drawing Clerk     Jan 1990   to   Jan 1994      Company Name   Ôºç   City  ,   State          Education and Training      Bachelor of Science  ,   Mechanical Engineering    Lehigh University         Mechanical Engineering       Affiliations    Member: American Society of Heating, Refrigerating and Air Conditioning Engineers (ASHRAE).      Skills    budgets, C, CONVERSION, cost analysis, Council, client, Leadership, mechanical, office, personnel, Platinum, Project Management, Proposals, Proposal, Renovation, RFP, Sales   "
SALES,"         SALES ASSOCIATE         Summary     Accountable Retail Sales Associate demonstrating a high level of ownership and initiative. Possessing 2 years small management experience. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process in any given enviornment.        Highlights          6 years Customer Service Experience   ¬†Intermediate Microsoft Office (Word, Excel, etc.)   ¬†Outstanding communicational and operational skills   ¬†Proven ability to multi-task   ¬†Ambitious, Positive, Enthusiastic   Punctual and Reliable                 Accomplishments      Fulfilled all supervisory duties when / if Store Manager was unable to make it into our store, whilst training a new employee at our store location for 6 months.       Lead sales by example when employees quit or called off, earning myself the sales lead position likewise as attaining the ability to open and closer the store with proven responsibility and punctuality.       Work Experience      Sales Associate  ,   06/2013   to   03/2014    Company Name   Ôºç   City  ,   State      Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining in depth product knowledge and all other aspects of customer service.  Completing daily sales goals and completing corporate set tasks to provide store with better overall numbers   ¬†Concurring sales floor readiness each day by using 7 steps and techniques with each customer   ¬†Completing operational floor tasks in timely fashion such as changing out marked down items and popular clothing wear.          Senior Sales Associate  ,   02/2014   to   06/2014    Company Name   Ôºç   City  ,   State       Worked as a team leader to provide the highest level of service to customers while teaching a team of 6-10 associates better steps and techniques to acquire our sales     Created strategies to develop and expand existing customer sales, which resulted in a 45% increase in monthly sales.         Verified that all merchandising standards were maintained on a daily basis.  .             Retail Sales Representative/Sales Lead  ,   10/2014   to   04/2016    Company Name          Complete monthly sales goals, alongside working with every customer to ensure that both the company and the customer benefit greatly from each time they step into a T - Mobile store   Maintain product knowledge and maintain sales numbers to reach and hit every goal required by company   Provide excellent customer service to each and every customer every time they step foot into a T - Mobile retail store.   Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.            Server  ,   05/2016   to   Current    Company Name   Ôºç   City  ,   State      Maintain self set and supervisory set sales goals whilst providing the utmost and highest of service to each guest¬†  Provide food and beverage suggestions to guest when ordering through pertinent product knowledge and while making personal recommendations.  Engage in conversation with guests providing a very loving atmosphere for their dinner and or lunch          Education          June 2013    Downers Grove North High School          3.1 Some college        Skills        Attentive to small details  Very calm under pressure but not to leisured to resolve the problem  Positive influence¬†  Dependable     "
SALES,"         SALES MANAGER         Summary    Driven sales and marketing professional with strong track record of planning, organizing, generating leads, and building and leading
high performing teams with 4+ years of experience in sales, business development and project management in the trucking and
mining industry. Bilingual and quick learner with an ability to prioritize simultaneous projects, prospect clients and perform well in
a demanding environment. Strong communication, presentation, organizational and problem-solving skills.¬†      Highlights          Research and Analysis   Strategic Marketing   Fluent in Spanish  Customer service  Detailed Oriented      Strategic Sales   Leadership  Business Development   Key Account Management¬†  Market Planning            Experience      Company Name    City      Sales Manager   11/2014   to   01/2016       Extraction and international commercialization of bulk Asphaltite ¬≠ Chile Office (USD3MM est. 2016).  Led Santiago office sales from inception to USD3MM (est.2016) by successfully identifying and securing customers in USA and Latin America.  Formulated detailed sales and profitability forecast for a 5-yr expansion plan successfully achieving goals for the first 18 months.  Improved customer service resulting in 43% increase in repeated sales.          Company Name    City  ,   State    Project Manager   08/2012   to   09/2014       Customized truck body and trailer builder for the mining, electricity distribution, agricultural, sanitation and firefighting sectors integrating equipment from National Crane, Altec, Heil, Mongoose Jetters and others on Mercedes Benz, VW, Freightliners and International truck chassis (USD48MM Sales).  Reorganized quality control and developed new quality assurance resulting in 75% reduction of customer returns with USD700K yearly savings.  Successfully gathered and translated pre-sales and post-sales on the customer base of the various industries into coherent product designs for each client resulting in improved customer satisfaction.  Effectively coordinated work of 40 employees across 5 departments greatly improving internal communications.            Managed projects through all stages resulting in 35% reduction in delivery time and 15% business growth.          Company Name    City  ,   State    Marketing Consultant   11/2011   to   07/2012       Law and Finance private consulting office (USD5MM Annual Sales).  Planed and executed business plans for companies consulting to enter in the Chilean Market by generating a 5-year plan and defining specific sales goals to succeed in the country.  Improved office customer acquisition by 17% and generating USD0.8M in new annual revenue.          Education      Master of Science  :  International Marketing   2016     Hult International Business School  ,   City  ,   State  ,   United States of America      Generated one year business and marketing plan for Edmunds.com with complete support of the company.    Created a one year business and advertising plan for NBC TV interacting with the company daily.          Master of Science  :  Marketing   2012     IEDE Business School  ,   City  ,   State  ,   Chile            Bachelor of Science  :  Business and Management Administration   2011     Andres Bello National University  ,   City  ,   State  ,   Chile            Languages    Fluent in English, Fluid in Spanish, Basic German.      Interests    Hobbies: Musician for 15 years, Basketball player. Technology Analysis      Skills    Office Suite, SQL, Google Products.   "
SALES,"         SALES ASSOCIATE       Summary    Punctual, customer-focused professional focused on exceeding expectations and building customer loyalty. Flexible schedule and
strong communicator who consistently meets and exceeds customer service goals. Reliable team player with an enthusiastic, outgoing
attitude.      Highlights            Interpersonal communication        High customer service standards¬†            Adapt to diverse groups  Excellent people skills   Skilled problem solver  Consistently meets sales goals         ¬†Personable    Motivated team player     Conflict resolution proficiency       Strong problem solving ability         Active listener       Exceptional organizational skills            Experience      Sales Associate   10/2013   to   01/2014     Company Name   City  ,   State       Priced merchandise, stocked shelves and took inventory of supplies.  Alerted customers to upcoming sales events and promotions.  Identified potential shoplifters and alerted management.  Determined customer needs by asking relevant questions and listening actively to the responses.  Answered customer telephone calls promptly and in an appropriate manner.  Followed merchandising guidelines to present visually appealing displays.  Followed merchandising guidelines to present visually appealing displays.  Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.          Childcare Professional   03/2013   to   01/2016        City  ,   State        Carefully monitored children's play activities.¬†      Prepared meals per employers instruction or om my own if instruction was not provided     Disciplined children and recommended other measures to correct behavior.       Incorporated music and art activities to encourage creativity and expression.         Routinely picked children up from school and activities.         Escorted children on outings and trips to local parks and zoos.         Upheld all CPR and¬†  First ¬†Aid   ¬†certifications.             Cashier   10/2011   to   05/2012     Company Name   City  ,   State       Operated a cash register for cash, check and credit card transactions with 100% accuracy.  Cleaned and organized the store, including the checkout desk and displays.  Alerted customers to upcoming sales events and promotions.  Identified potential shoplifters and alerted management.  Completed all point of sale opening and closing procedures, including counting the contents of the cash register.  Handled all customer relations issues in a gracious manner and in accordance with company policies.  Welcomed customers into the store and helped them locate items.  Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.          Education      High School Diploma     2010       Prospect Mountain High School   City  ,   State       Member of History Club, Winter Carnival Planning Committee, Co-Founder of Mr. and Mrs. Prospect Mountain Charity Competition ?
Expanded Functions Dental Assistant Certificate: Dental Assistant          Dental Assisting   2012       New Hampshire Technical Institute   City  ,   State               Skills     Professional and friendly,¬†  Careful and active listener,¬†  Multi-tasking, organizational skills, great telephone and computer communication skills    "
SALES,"         SALES ASSOCITE       Professional Summary    Dedicated to motivated to maintain customer satisfaction and contribute to company success. Skilled and committed to addressing customer concerns with speed, accuracy and professionalism. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.      Core Qualifications          SAP  Active Listening Skills  Certified Forklift Operator  Quick Learner  Strategic thinker*              Experience     10/2016   to   Current     Sales Associte    Company Name   Ôºç   City  ,   State       Received and processed cash and credit payments for in-store purchases.  Placed special merchandise orders for customers.        Shared product knowledge with customers while making personal recommendations.          Worked as a team member to provide the highest level of service to customers.           Maintained friendly and professional customer interactions.           Helped customers apply for the store credit card           Met incoming customers and provided immediate assistance.             Completed purchases with cash, credit and debit payment methods.             Answered incoming telephone calls with professional and knowledgeable responses.            ‚Äã           03/2015   to   10/2016     Warehouse     Company Name   Ôºç   City  ,   State      Ambassador- help train new hires on how to stow items by Amazon standards Stower - Put items on the shelves that need to be put up to be sold to customers or sent to other fulfillment center.  Picker - Pick items from the shelves to be shipped to customers.  Receive- take items from the boxes that they are delivered in and place them in totes to be stowed on the shelves IOL - Inventory in Odd Locations - I hunt for items that has been stowed wrong, or brought in wrong or needs to be put up by stowers.  Destroy- Trained to log in and destroy items that have expired or broken that is not returned to the customer.            Also how to do donations to be given to local organizations that are in need.         10/2014   to   03/2015     Warehouse    Company Name   Ôºç   City  ,   State      Worked for a temporary agency inside of Amazon LLC.  Stower - Put items on the shelves that need to be put up to be sold to customers or sent to other fulfillment centers.  I was also a coach for the temporary agency for 3 month where I coached new hires during peak season (Thanksgiving and Christmas Holidays).  I also give back feedback for quality and productivity and also watch Stowers work to see how they were doing what they could do better, how they were trained and if they had any barriers or problems that they were running into as they were working and then report it back to the supervisor.         08/2014   to   09/2014     Customer Service    Company Name   Ôºç   City  ,   State      Call center for Bank Of America Provided accurate and appropriate information in response to customer inquiries.  Addressed customer service inquiries in a timely and accurate fashion.  Deposit section, answer calls for customer calls concerning their banks accounts.  Making transfers, balance inquires, travel flags, and other inquires that the customer has.         09/2013   to   08/2014     Courier    Company Name   Ôºç   City  ,   State      Pick up and deliver parts state wide for trucks and heavy machinery.         08/2012   to   08/2013     Barn Assistant    Company Name   Ôºç   City  ,   State      I worked with the foals until they were two years old: keeping them social, teaching manners, how to lead, stand, be brushed, clipped and helped them adjust to standing for farrier and vet care.  There are many things that show horses must learn to accept, as they begin their show careers.  I prepared the horses, grooming and braiding for horse shows.  I also transported horses to the vet, other barns and show grounds.         04/2011   to   07/2012     Cashier    Company Name   Ôºç   City  ,   State      Took phone orders and shipped out products to customers.  Assessed customer needs and responded to questions.  Cleaned and straightened work area.  Operated cash register with proficiency.  Provided professional and courteous service at all times.  Greeted customers promptly and responded to questions.  Counted and balanced cashier drawers.         04/2008   to   06/2008     Cycle Counter    Company Name   Ôºç   City  ,   State      Used SAP to preformed cycle counting for inventory control.  I fixed any discrepancies that I found during daily counts in the SAP system.         03/2008   to   04/2011     Assistant Trainer    Company Name   Ôºç   City  ,   State      I helped train and care for AQHA horses for show and sale.  I showed horses for the clients in Florida, Georgia, North and South Carolina at AQHA shows.  I transported horses to vet, show grounds and other barns.  I lived on the premises, and was responsible for checking on the horses day and night.         10/2000   to   12/2007     Procurement Associate    Company Name   Ôºç   City  ,   State      Equipment operator working compaction presses and conveyor furnaces.  Set up new process under the supervision of plant manager.  Shipping and receiving: Shipping clerk: Pulling inventory, packing and shipping product to customers per sales orders.  Receiving clerk: Received shipments from other divisions, check packing lists, entered into SAP and placed in inventory.  Logistic and Procurement: Used SAP software to issue purchase orders for manufacturing supplies.  Issued manufacturing work orders, coordinating with sales department.  Placed orders for product to be bought from different divisions within the corporation to be inventoried or used in manufacturing.         04/1998   to   10/2000     Kennel Worker    Company Name   Ôºç   City  ,   State      Conducted physical exams and other routine health care procedures.  Managed shelter for animals and arranging for adoption or euthanasia of confiscated animals.  Adhered to high standards of safety, cleanliness and professionalism.  Assisted veterinarians in examining animals.  Restrained animals during veterinary procedures.  I worked for two years as a kennel worker and other odd jobs.  Evaluated animals brought in by the control officers and public.          Education     1998     High School Diploma      Lugoff Elgin High SChool   Ôºç   City  ,   State              Skills    agency, balance, Call center, cash register, cashier, coach, clients, customer service, cycle counting, Equipment operator, fashion, Forklift Operator, Inventory, Inventory control, Listening, machinery, Strong organizational skills, peak, Pick, Procurement, quality, Quick Learner, Receiving, safety, sales, SAP, Shipping, Strategic, supervisor, supervision, teaching, phone   "
SALES,"         SALES REPRESENTATIVE       Summary    A customer service representative in the hospitality industry seeking employment with a well-established company to further build my experience in the
hospitality industry, with the skills I've learnt as a medical assistant and also my prior experience in the
service industry. My goal is to ensure positive and safe travels.      Highlights          Cheerful and energetic  Effective team player  Flexible scheduling      Dependable and reliable  Active listening  Verbal/written communication            Experience     06/2016   to   Current     Sales Representative    Company Name   Ôºç   City  ,   State    Compiled reports, such as cash receipts, customer-bill charges, and sales for accounting and management purposes, or supervised clerical workers preparing reports.¬† Dealt tactfully and effectively with difficult customers.¬† Proven performer with demonstrated ability to gain account loyalty and win preferential treatment for products.¬† Wrote proposals and assisted customers in developing an appropriate marketing campaign or program based on individual goals.¬† Researched previous customer advertising to determine viable customers to meet sales quotas and identify potential customers for upcoming special advertising sections.¬† Developed and managed promotional activities aimed at enhancing product awareness.¬† Generated new accounts and built annual revenues.¬† Ensured that distribution, merchandising, and price-point objectives were achieved.           02/2016   to   Current     Bar tender    Company Name   Ôºç   City  ,   State      Analyzed customer requirements for future products.  Dealt tactfully and effectively with difficult customers.  Communicated with customers daily.  Communicated information clearly and accurately.  Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.  Successfully assisted customers in merchandise selection.  Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities.  Trained both new and existing personnel in company customer service protocol.  Developed credibility and confidence with customers.  Analyzed problems and anticipated customers' needs.         04/2014   to   02/2016     Server/bar tender    Company Name   Ôºç   City  ,   State      Analyzed customer requirements for future products.  Greeted customers, answered inquiries, provided information, resolved problems, and handled various administrative activities.  Directed administrative operations for the hectic reception area.  Displayed professionalism and product knowledge, which contributed to an increase in inquiry-to-order capture rate.  Interacted with customers extensively to maintain customer satisfaction.  Originated customized order intake process to meet customers' specific ordering needs, improving delivery performance and optimizing customer satisfaction.  Analyzed customer requirements for future products.  Communicated with customers daily.  Communicated information clearly and accurately.  Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.  Successfully assisted customers in merchandise selection.  Trained both new and existing personnel in company customer service protocol.  Analyzed problems and anticipated customers' needs.         06/2013   to   01/2014     Crew member    Company Name   Ôºç   City  ,   State    Dealt tactfully and effectively with difficult customers.Communicated with customers daily.Communicated information clearly and accurately.Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.Assessed client needs and recommended appropriate products or modifications.Complete knowledge of federal credit card regulations.Successfully assisted customers in merchandise selection.Successfully pacified hostile or antagonistic callers and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the customer's needs with the company's objectives.Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels.¬† Offered management position, but had to resign due to school scheduling.           10/2012   to   03/2013     Care giver    Company Name   Ôºç   City  ,   State    Provided clinical care encompassing both acute and chronic medical conditions and injuries, admissions, discharge summaries, and managing the hypertension clinic. Performed histories and physical examinations. Assessed and managed common patient illnesses. Performed tests and treatments on both pediatric and adult patients including suturing, splinting and gynecological examinations. Discussed cases with physician and other health professionals to prepare comprehensive patient care plan. Providing home care and also running errands.List your most significant achievements. Include accomplishments and skills that directly support your career summary including keywords. Select Sample Phrases for recommendations. Select Expert Advice for best practices            Education     2011     High School Diploma      East Gaston High   Ôºç   City  ,   State  ,   USA           2012       Medical Assistant    King's College   Ôºç   City  ,   State  ,   USA    Completed an accelerated degree program with King's College as a medical assistant taking a year. Maintaining to keep me on the dean's list each semester by completing many courses including Microsoft Word and professionalism courses.         Skills     Work well as a team member or independently. Performed sales, marketing, and market trends research, identified and tested markets, set-up prospect database, developed marketing campaign, and handled follow-up. Rapidly mastered new product data. Performed outstanding customer relationship management, ensuring educated clients, customized products and services and creative, turnkey solutions. Mediation and problem solving skills. Issued return authorizations and processed credits and rebills to resolve shipping discrepancies and invoicing errors. Conducted personalized tours for new employees as part of the orientation program. Promptly answered telephone calls to reflect professional corporate image. Verified quote system data with customer orders to ensure accurate processing. Researched and created vendor records to insure compliance. Developed a thorough understanding of operating cash registers, automatic ticket issue machines, and other computerized equipment within the store. Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.¬†¬†        "
CONSULTANT,"         CONSULTANT       Summary      Human Resource Professional ¬†highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Human Resource Professional¬†  highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements.        Highlights            Budgeting and forecasting     Employee relations  Compensation administration    Affirmative Action compliance  OSHA inspections  Employment law knowledge  Process improvement  Risk management              Accomplishments     Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging.   Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging.        Experience     01/2015   to   Current     Consultant    Company Name   Ôºç   City  ,   State       Reviews federal and state laws to confirm and enforce company compliance.      Wrote ISO 9000-level HR instructions for employee in and out processing.        Works with senior-level management to create fair and consistent HR policies and procedures.          Manages¬†all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.               Career Development Program Director, Community Outreach Volunteer Works closely with members in all aspects of their job search, including preparation of resumes, interview techniques, participating in mock interviews, and job search strategies.  Identifies and connects clients to potential jobs, schools, military or other training programs for participants.  Performs mock interviewing, professional online image consulting and general business competency training.         10/2013   to   12/2014     Compensation and Benefits Specialist    Company Name   Ôºç   City  ,   State      Designed, and introduced the organization's first formal workplace accommodation process and procedure.  Implemented the organization's first results- based wellness incentive campaign-produced over 35% ROI within first year, reduction in absentees, turnover and overall health of the employee population.  Responsible for $3.5 million departmental budget with multiple vendor relationships leading employee resources groups of up to 15 staff members.  Re-engineered multi -faceted HR communication channels and strategy including: web- based solutions; total rewards statements, and on-line enrollment.  Incorporated diversity focus in benefits programs and policies.  Created extensive health management programs to increase engagement and drive down cost with evolution toward outcome based programs.  Developed and implemented overall benefits strategy by adding several employee wellness activities and events at no cost.  Consolidated several medical plans resulting in improved benefit levels, reporting, satisfaction, and a 10.3% reduction in annual expenses.         07/2010   to   10/2013     Commercial Relationship Manager    Company Name   Ôºç   City  ,   State      Responsible for retention, in-group growth, and the sale of new products and services into existing accounts.  Researched departmental systems to improve business process improvement resulting in $300k yearly saving.  Led team in overall sales efforts including small business calls, outbound sales, hosts' sales events and other networking seminars.  Created team -building activities to strengthen and enhance interpersonal communication.  Utilized multiple learning methods and technologies to deliver client training sessions, including in person classroom, virtual classroom, self-study, and phone/conferencing.         07/2006   to   10/2008     Benefits Specialist    Company Name   Ôºç   City  ,   State      Counseled employees and management on leave of absence policies and procedures to ensure employees had all appropriate information including interpretation of multi- state and federal laws, COBRA, FMLA, HIPPA, ADA, etc.  Liaison between the policyholder and The Standard.  Responded to claim and coverage inquires, including verifying appropriate premium administration.  Developed effective relationships with Human Resources, benefits and payroll staff throughout the policyholder's business units to ensure a positive customer experience for the employer and employee.  Participated in the development of the employee module for HR Intranet, which allowed employees to access HR policies and be informed regarding important benefit and policy changes.  Utilized project management skills for implementing on-line employment application and benefits enrollment, and a paperless/scanning filing system.          Education          Master of Arts  :   Human Resource Development    Webster University   Ôºç   City  ,   State      Human Resource Development            Bachelor of Arts  :   Mass Communication    Xavier University   Ôºç   City  ,   State      Mass Communication       2017     MBA  :   Finance    University of Missouri Columbia   Ôºç   City  ,   State              Affiliations     Certified Facilitator-Look Good Feel Better-American Cancer Society  SHRM-KC  Alpha Kappa Alpha Sorority Incorporated-Executive Officer-2014-2015   Publicity-Earned National Award for online, and print content of chapter community service events.   Board of Trustee-St. Paul's Episcopal Day School-Current       Skills    ADA, Benefits, budget, business process improvement, interpersonal communication, consulting, client, clients, Employee Relations, filing, focus, Human Resources, HR, image, interpretation, team -building, Legal Compliance, Director, access, Works, networking, Organizational Development, payroll, policies, project management, reporting, risk management, sales, scanning, seminars, Staffing, strategy, Strategic Planning, phone, training programs, Vendor Management   "
CONSULTANT,"         IT CONSULTANT           Summary      Over Seven years of Software Application Development, Application Support, Testing and Implementation experience with Web based and N-tier Architectures involving all stages of Software Development Life Cycle (SDLC).   Experience in developing Web applications in . SDLC) including requirements, logical and physical architecture modeling, design, development, implementation, and support.   Ability to work in a fast paced, collaborative environment and handle multiple concurrent projects.   Collaborate with partners to understand high-level conceptual flow and develop prototypes to review with business partners.   Functional Domain experience involves HealthCare, Life Sciences and Transportation.   Moved to Application Support team and leading an offshore team in Triaging production related issues since six months   Experience in using Fiddler in Post Production Release Validation for monitoring Web Traffic   Hands on experience in decompiling the code from the DLL's by using dot peek tool   Achieved ""Masters degree in Computer Sciences"" from University of IL, Springfield         Highlights          NET framework ASP.NET, C# .NET, XML, HTML, HTTP, MS SQL Server, Web Services, ADO.NET, Entity Framework and LINQ  Expertise skills in CSS, Java Script, Themes & Skins, User controls, Custom Controls and intrinsic state management functionality in ASP.Net.  Experience in Object Oriented Analysis & Design (OOAD) concepts including Inheritance, Polymorphism & Abstraction.  Expert skills in ASP.NET Web Forms, State Management, Caching features, and Securing ASP.NET Web applications. Technologies	ASP.NET 2.0/3.5/4.0/4.5, Web Services, WCF, MVC 4.0, .NET MVC  Languages	C#.NET, XML, HTML, JavaScript, Core Java, T-SQL  Database Access Methods	ADO.Net, ODBC  Databases 	MS SQL Server 2000/2005/2008/2014, Oracle 9i/10g/11g  Servers	IIS 7 & 7.5  Web Programming 	ASP.NET, Java Script, HTML, CSS, AJAX, JQuery  Version Control Tools	Team Foundation Server , IBM Rational Team Concert, GitHub  Reporting Tools	SSRS, Crystal Reports and Business Objects  IDE	Visual Studio 2005, 2008, 2010, 2012, 2013, 2015  Operating Systems	Windows 98/2000/XP/Vista/7.0/8.0/8.1, MS DOS  Domain Skills	HealthCare, Life Sciences, Transportation  Third Party Tools	Telerik, Bootstrap, JQuery, Kendo UI, Postman Interceptor, Fiddler, dot peek, Remote Desktop Manager              Experience      IT CONSULTANT    July 2014   to   May 2016     Company Name   Ôºç   City  ,   State      Project: Document Generation Services Description: eviCore Healthcare provides evidence-based healthcare solutions in the areas of Radiology, Radiation Therapy,     Cardiology, Lab Management, Oncology, Pain Management and Sleep Management.  Document Generation Services is a platform comprised of over 30 products that range from UI, Web Services, Windows Services, and Database Systems.  The day to day maintenance for this platforms entrails building new database scripts, creating new web services, implementing new customers onto the platform, and enhancing existing products.  The platform is currently utilized by 50+ customers and generated over 12 million documents per year Responsibilities: Develops core line of business application software Works directly with internal consumers to identify requirements for software development Works as a .NET developer to develop updated code for core internal services Works as a SQL developer to update internal business logic Developed grade level reading enhancements to internal web portals (using Flesch-Kincaid Algorithm) Developed plugins for core applications using WCF/MVC Web API Implemented Client Side scripting using JQuery.  Primary developer for internal implementations and enhancements Maintains production stability Monitors production services & servers Works on high priority Bug fixes in Production Participates in production software releases Actively involved in projects to migrate business logic away from database to a web service layer Participated in daily Sprint meetings with Scrum Master.  Recently moved to Application Support Team which is responsible in dealing all kinds of Production issues from all applications in the organization and performing Root cause Analysis & fixing the bugs as per priority Environment: NET3.5, VS.NET2010, LINQ, C#, JSON, ASP.NET, MVC, TFS, SQL Server 2008/2012, IIS6, Restful services, JavaScript, Windows 7, Angular JS, Fiddler, dot Peek, Postman Interceptor.          IT Consultant    January 2010   to   April 2013     Company Name   Ôºç   City  ,   State      Project: COMET Description: Landauer Inc.  is the world leader in personnel radiation monitoring with a third generation proprietary state-of-the-art technology, optically stimulated luminescence (OSL).  Landauer is the leading provider of analytical services to determine personnel exposure to occupational and environmental radiation hazards in the workplace and home.  Comet is an Agresso (ERP) application which is been developed to automate the manual process of Order Entry, Customer Service, Sales, Finance and Laboratory.  Responsibilities: Developed and support above applications in AJAX, C#, JQuery and ASP.net.  Developed web applications Oracle and SQL Server as Data servers.  Developed the web application and all of its components using N-Tier architecture.  Separated logic for Presentation, Business and Data access tiers to accomplish n-tier.  Created complicated web interfaces to facilitate creation of reports.  Created a RESTFUL WCF Service to communicate from .NET front end application to .net service deployed in IIS.  Proficient in Configuration Management, setting up company version policies, build schedules using Team Foundation Server (TFS) 2010, Visual Source Safe (VSS) and IBM Rational Team Concert.  Implemented Data access layer using Entity Framework Database First Technology.  Implemented Client Side scripting using JQuery.  Created and consumed WCF Services for Business Logic.  Wrote C# classes to generate excel and PDF reports.  Heavily used Ajax and Ajax controls in several projects.  Used Generics in C# to accomplish complicated business logic.  Used both Client and Server side session management as a part of the project.  Used Caching to display huge data on the web user interface.  Created classes and core modules in C# for implementing business layer.  Created Database Schema and Objects in SQL Server 2008 R2.  Created SSIS packages for data transformation for data staging.  Used CSS/Themes and Master pages to maintain styling throughout the application.  Environment: C#, ASP.NET, CSS, SQL Server 2012, Oracle 10g, IIS 7.0, JQuery, Kendo UI, ADO.NET, Net Framework, Visual studio 2010/2012, JavaScript, Restful services, TFS, LINQ, Entity Framework.          Software Engineer    August 2008   to   November 2010     Company Name   Ôºç   City  ,   State      CSX Corporation, together with its subsidiaries based in Jacksonville, Fla., is one of the nation's leading transportation suppliers.  The company's rail and intermodal businesses provide rail-based transportation services including traditional rail service and the transport of intermodal containers and trailers.  Overall, the CSX Transportation network encompasses about 21,000 route miles of track in 23 states, the District of Columbia and the Canadian provinces of Ontario and Quebec.  Our transportation network serves some of the largest population centers in the nation.  Nearly two-thirds of Americans live within CSX's service territory.  Responsibilities: Actively participated in gathering requirements, design, and implementation.  Designed and developed web forms using ASP.NET and C#.NET.  Worked on Visual Source Safe for Version controls.  Extensively worked on HTML, DHTML, CSS and Java Script for web forms designing and validations.  Worked on Validation Controls, User Controls, Custom Controls for code reusability, and Web Server controls.  Used AJAX, XAML for providing rich UI.  Designed and developed the database using SQL Server 2005 and wrote SQL Queries, Stored Procedures, Indexes, Triggers and Cursors.  Used ADO.NET and its Objects to communicate the SQL Server 2005 database and to access data and worked with SSIS.  SSIS was used for creating packages and automating them using SQL scheduler.  These packages are used to move data from and into SQL Server from various sources (like Excel & MS Access database) on a scheduled basis.  Wrote Web Services using SOAP in the appropriate scenarios to communicate with other applications.  Created program to Export and Import Datasets to XML file.  Implemented Web Applications like Caching Services to boost performance and Security Services to identify users and prevent unauthorized access.  Used Global.  Sax files to handle Global Events which are fired for different reasons.  Performed Unit Testing for ensuring the reliability of the application development.  Involved in generating management reports on overall status of module using SSRS.  Deployment of the project and the reports are done on the Testing and production servers.  Environment: Visual Studio .NET 2005/2008, C#.NET, ADO.NET, Code Dom, SQL Server 2005, Multithreading, XML, AJAX, XAML, Java script, SQL Server 2005, Excel,  SSIS, Web Services,  SOAP, VSS, Crystal Reports and SSRS.          Education      Master of Science   :   Computer Science  ,   2014    University of Illinois   Ôºç   City  ,   State  ,   USA    Computer Science        Bachelor of Science   :   Computer Science and Engineering  ,   2008    Jawaharlal Nehru Technological University   Ôºç   City  ,   State  ,   India    Computer Science and Engineering        Accomplishments      Experience in .NET security features such as Windows-based & Web-based Authentication, Authorizing users and roles.  Coded and designed User Controls and Custom Controls and implemented input validation using .NET input Validation Controls.  Designed and documented REST APIs, including JSON data formats and API versioning strategy Experience using Source Code Control Systems like Microsoft Team Foundation Server (TFS), IBM Rational Team Concert (RTC) & Microsoft GitHub Worked extensively on various ADO.NET objects to interact with databases such as SQL Connection Object, SQL Command Object, Data Reader, Dataset and Data Adapter.  Expert skills in database design and development, for creating complex database queries, writing Constraints, Indexes, Views, Stored Procedures and Functions using T-SQL in SQL Server 2005/2008/2014  & Oracle.  Successfully followed Test Driven Development (TDD)/ Agile Methodologies.  Source Code Management, Code & Application Documentation, User Guide and Training manuals preparation experience.  Developed system that automates posting of clearing firm financial data to general ledger using Angular JS, SQL Server, HTML Experience in configuration and setup of IIS Application Servers.  Involvement in all stages of System development lifecycle (.        Skills     .NET3.5, .NET, ASP.Net, C#.NET, C# .NET, ASP.NET 2.0, third generation, ADO, Agresso, AJAX, API, application development, art, automate, Business Objects, Cardiology, Client and Server, Configuration Management, Crystal Reports, CSS, Client, Customer Service, Version Control, Databases, Database, designing, Dom, DHTML, ERP, XML, features, Finance, Forms, HTML, HTTP, IBM, IDE, IIS, IIS6, IIS 7, IIS 7.0, Java, JavaScript, Java Script, JQuery, JSON, Logic, meetings, Access, MS Access, C#, Excel, Windows 7, Windows, 2000, Windows 98, Works, Monitors, MS DOS, MVC 4.0, MVC, network, Object Oriented Analysis & Design, OOAD, ODBC, Oncology, Operating Systems, Oracle 9, Oracle, developer, Oracle and SQL, Order Entry, Pain Management, PDF, personnel, policies, Radiology, reading, Reporting, Sales, Scrum, Servers, scripting, scripts, SOAP, software development, Visual Source Safe, MS SQL Server, SQL, SQL Server, Therapy, T-SQL, Transportation, user interface, Validation, Vista, Visual Studio, Web Applications, Web Programming, Web Server       Additional Information      Visa Status:
Having a stamped H-1B Visa     "
CONSULTANT,"           CONSULTANT         Professional Summary    Accomplished seller with marketing and entrepreneurial chops. Proven record of exceeding service standards
and outpacing performance goals. Solid technical background with a focus on B2B SAAS and programmatic
advertising. Motivated, team-oriented and enthusiastic about helping companies grow.      Skills          B2B sales  Network development  Lead prospecting  Interpersonal communication skills  Brand marketing  Business development  Product development  Content creation  Accounting, VC  Advertising, Website  Agency  B2B  Billing  Book  Brand strategy  Budgets  Business development  C      Com  Interpersonal communication  Content  Content creation  Clients  Client  Delivery  Product development  E-commerce  Editorial  Finance  Managing  Marketing  Meetings  Enterprise  Network  Sales  Selling  Staffing  Strategic  Phone  TV            Work History      Consultant  ,     01/2020   to   Current     Company Name    ‚Äì    City  ,   State        Project manage drinkbumpcoffee.com and sheau.com website launches.  Oversee marketing, content creation, and 3rd
party integrations for all three brands.  Prospect and onboard 100+ traditional retailers and D2C e-commerce brands to Sheau within first 3
months through in person meetings, cold emails and phone calls.  Sourced 30+ new relationships with VC's, like-minded brands and affiliates to partner with Sohuis on
content and events.         Senior Account Executive  ,     03/2019   to   01/2020     Company Name    ‚Äì    City  ,   State        Grew $500K book of business by 10% through cross-sell and up-sell opportunities while managing
pipeline of 60+ enterprise brands.  Conducted client QBR's and developed plans with internal teams to grow territory through customized
demo's, mock-ups and strategic partners.  Created new process for documenting sales ""wins"" that was implemented company wide.         Senior Account Executive  ,     04/2018   to   03/2019     Company Name    ‚Äì    City  ,   State        Achieved $224K in new business selling influencer marketing solutions to C-suite executives.  Brought on company's first airline client, which was self-sourced and opened up new revenue channel.  Spearheaded east coast agency business working internally with marketing and finance to develop new
pitch and terms.         Account Director  ,     03/2017   to   04/2018     Company Name    ‚Äì    City  ,   State        Managed $1MM quarterly pipeline selling programmatic advertising solutions to agencies and brands.  Increased sales revenue by 315% over 9 months as team's top seller.  Exceeded quarterly quotas hitting 123% to goal in Q4 2017.         Account Manager  ,     06/2015   to   03/2017     Company Name    ‚Äì    City  ,   State        Supported $3MM average quarterly book of business and consistently contributed to regional
incremental goals earning multiple spot bonuses.  Addressed problems with accounting, billing and service delivery to maintain and enhance client
satisfaction.  Mentored and trained Account Coordinators and Account Managers.         Production Coordinator  ,     07/2014   to   06/2015     Company Name    ‚Äì    City  ,   State        Act as main point of contact for high profile clients and internal teams to develop events, on-site
activations, website builds, design work, brand strategy and editorial content.  Defined project scope including goals, deliverables, schedules, staffing, SOWs, and budgets.         Sales Coordinator  ,     12/2012   to   07/2014     Company Name    ‚Äì    City  ,   State        Supported sales team in selling, managing and executing large scale out-of-home advertising programs.         Assistant Media Planner  ,     10/2011   to   11/2012     Company Name    ‚Äì    City  ,   State        Developed and executed multimillion-dollar digital, TV, print and mobile campaigns for J&J.         Education      BA  :   Rhetoric and Communications  ,   05/2011     University of Richmond   -   City  ,   State    Division 1 Women's Lacrosse, Writing Consultant, Kappa Alpha Theta Member, Global Players Study Abroad for Student Athletes: Competed in Prague and Berlin World Cup
Tournaments and developed club lacrosse clinics in Central Europe       Work History      Consultant  ,   01/2020   to   Current     Company Name   ‚Äì   City  ,   State      Project manage drinkbumpcoffee.com and sheau.com website launches.  Oversee marketing, content creation, and 3rd
party integrations for all three brands.  Prospect and onboard 100+ traditional retailers and D2C e-commerce brands to Sheau within first 3
months through in person meetings, cold emails and phone calls.  Sourced 30+ new relationships with VC's, like-minded brands and affiliates to partner with Sohuis on
content and events.         Senior Account Executive  ,   03/2019   to   01/2020     Company Name   ‚Äì   City  ,   State      Grew $500K book of business by 10% through cross-sell and up-sell opportunities while managing
pipeline of 60+ enterprise brands.  Conducted client QBR's and developed plans with internal teams to grow territory through customized
demo's, mock-ups and strategic partners.  Created new process for documenting sales ""wins"" that was implemented company wide.         Senior Account Executive  ,   04/2018   to   03/2019     Company Name   ‚Äì   City  ,   State      Achieved $224K in new business selling influencer marketing solutions to C-suite executives.  Brought on company's first airline client, which was self-sourced and opened up new revenue channel.  Spearheaded east coast agency business working internally with marketing and finance to develop new
pitch and terms.         Account Director  ,   03/2017   to   04/2018     Company Name   ‚Äì   City  ,   State      Managed $1MM quarterly pipeline selling programmatic advertising solutions to agencies and brands.  Increased sales revenue by 315% over 9 months as team's top seller.  Exceeded quarterly quotas hitting 123% to goal in Q4 2017.         Account Manager  ,   06/2015   to   03/2017     Company Name   ‚Äì   City  ,   State      Supported $3MM average quarterly book of business and consistently contributed to regional
incremental goals earning multiple spot bonuses.  Addressed problems with accounting, billing and service delivery to maintain and enhance client
satisfaction.  Mentored and trained Account Coordinators and Account Managers.         Production Coordinator  ,   07/2014   to   06/2015     Company Name   ‚Äì   City  ,   State      Act as main point of contact for high profile clients and internal teams to develop events, on-site
activations, website builds, design work, brand strategy and editorial content.  Defined project scope including goals, deliverables, schedules, staffing, SOWs, and budgets.         Sales Coordinator  ,   12/2012   to   07/2014     Company Name   ‚Äì   City  ,   State      Supported sales team in selling, managing and executing large scale out-of-home advertising programs.         Assistant Media Planner  ,   10/2011   to   11/2012     Company Name   ‚Äì   City  ,   State      Developed and executed multimillion-dollar digital, TV, print and mobile campaigns for J&J.         Personal Information    INTERESTS
, Lover of the great outdoors and extreme hikes including the Kalalau Trail in Kauai, HI and Wai Rata canyon
in New Zealand. Avid audiobook listener, documentary watcher and true crime enthusiast. Self-proclaimed
chef and creative writing hobbyist.      Skills     B2B sales  NNetwork development  LLead prospecting  IInterpersonal communication skills  BBrand marketing  BBusiness development  PProduct development  CContent creation,  Accounting, advertising, agency, B2B, billing, book, brand strategy, budgets, Business development, C, com, Interpersonal communication, content, Content creation, clients, client, delivery, Product development, e-commerce, editorial, finance, managing, marketing, meetings, enterprise, Network, sales, selling, staffing, strategic, phone, TV, VC, website    "
CONSULTANT,"         CONSULTANT       Professional Summary     High-achieving management professional and effective consultant possessing excellent communication, organizational and analytical capabilities with about 4 years of experience in devising innovative strategies and solutions to resolve complex business challenges. Adept at managing projects, vendors, analyzing organizational operations, and performing customer journey, competitor and gap analysis.      High-achieving management professional and effective consultant with excellent communication, organizational and analytical capabilities and about 4 years of experience in devising innovative strategies and solutions to resolve complex business challenges. Adept at managing projects, vendors, analyzing organizational operations, and performing customer journey, competitor and gap analysis.       Skills          Strategy & Operations  Process Optimization  Digital Transformation      Cross Functional Team Management  Project/Product Management  Agile/Lean Methodologies            Work History      Consultant      Company Name   -   City  ,   State     06/2015   -   Current       American Global Computer Security Software Fortune 500 Company Managed and delivered a project to implement and integrate a new content management platform to create a unified brand experience, support scalability, growth and enhance digital presence for client's business - post acquisition Led cross-functional global teams consisting of technical, business and functional representatives and achieved key milestones on time with quality deliverables Prioritized, escalated and resolved issues with internal and external stakeholders Directly managed 3rd party vendor and offshore teams.  Client: American Consumer Food Products and Services Company Provided recommendations around User Centered Design and ADA compliance for E-Commerce Implementation project Performed Digital Conversion analysis using Google Analytics tool Performed User Acceptance Testing to provide recommendations around usability and functional design Generated process flow diagrams for knowledge transfer during project closure phase.  Eminence and Firm Development Contributions Extensive experience working with senior management and stakeholders to develop client proposals and RFP's Worked with partners to enhance Deloitte Digital's new market offering and business development efforts.         Product Strategy Intern      Company Name   -   City       09/2015   -   12/2015       Led a practicum team at Carnegie Mellon University to understand IBM Bluemix (PaaS), cloud based solution and use business frameworks to perform market, competitor and customer journey analysis Liaised with cross functional teams to assess opportunities in marketplace, determine synergies and align business unit goals with corporate strategy Worked with senior management and stakeholders to develop strategy for to enhance awareness, increase conversion and explore new market opportunities to scale the client's user base.         Assistant Operations Manager      Company Name   -   City       07/2012   -   10/2013       Business Strategy & Vendor Management: Automation of Hub, typical model and replication Reported to Chief Operating Officer to recommend company wide automation strategies and vendor selection Conducted gap analysis, market research, competitor and financial analysis to propose short, mid and long term strategies to the Executive team.  Project Management: RFID Project Member of the core project management team responsible for coordinated of cross-functional teams to achieve project milestones Focused on process improvement and optimization to enhance team productivity Defined the Key Performance Indicator's to evaluate vendors.         Academic Projects      Company Name         08/2014   -   12/2015       Software Product Strategy: Conceptualized and launched Online E-commerce store, developed Product Strategy and Roadmap, and produced Engineering, Financial and Marketing plan Commercialization of IP: Developed Go-to- Market Strategy, Product Roadmap and proposed Business Model to launch CMU's Automatic Speech Recognition Technology and presented to Sand Hill Angel Investors Software Requirement and Interaction Design: Designed a working prototype for the first responders using the human centered user design approach Human Computer interaction: Designed an Apple watch prototype for Porsche customers by accessing contextual interviews, creating personas, generating scenarios and story boards Survivable Social Network on Chip: Performed Object Oriented Analysis and Design along with the estimation, planning, development, measurement and tracking of the software project using the hybrid development approach.         Education      Master of Science  :   Software Management      Carnegie Mellon University   -          2014     Recipient of the Software Management Fellowship for academic excellence at Carnegie Mellon University Selected by Chief Operating Officer to consult on automation strategies for the product offerings [       Master of Science  :   Software Management      Carnegie Mellon University   -          2014      Recipient of the Software Management Fellowship for academic excellence at Carnegie Mellon University, GPA:3.8        MBA  :   International Business      Institute of Technology & Management   -          2012      Distinction - First Class, GPA: 4.0        MBA  :   International Business     International Business Institute of Technology and Management          India GPA: 4.0       Skills    .NET, academic, ADA, Adobe, Apple, approach, Automation, business development, Business Process, Business Strategy, Consulting, content management, Conversion, Client, Data Analysis, E-Commerce, senior management, Financial, financial analysis, functional, Google Analytics, Government, Hub, IBM, International Business, investments, IP, Marketing plan, market research, Market Strategy, marketing, market, MBA, C#, Excel, Microsoft Office Suite, Power Point, Word, Network, Object Oriented Analysis and Design, optimization, policies, process improvement, Project Management, proposals, quality, Requirement, Research, RFP, Scrum, SDLC, Speech, MS SQL, Strategy, Strategy Development, Vendor Management, Vendor
Management, Visio, websites      Business skills:  Business Strategy, Product Strategy, Consulting, Data Analysis, Gap Analysis, Customer Journey Analysis, Competitor Analysis, Market Research, Requirement Gathering,Product Management, Vendor Management   Tools:  Balsamiq, ALM Octane, Agile Manager, Trello, Version One, Microsoft Office Suite, Visio   Methodologies:  Agile, Kanban, Lean, Human Centered design, Design Thinking    "
CONSULTANT,"         CONSULTANT         Summary
PC Technician, Security Analyst, and Security Services - Identity Management



  Solutions-oriented
 with notable success in a broad range of corporate IT initiatives,
while participating in planning and the implementation of policy
 and procedures, set standards for reference and training.¬†


  Create
 and maintain procedures for end users and support staff to increase
productivity and support for the end user.¬†   A track record of increasing
 responsibility
 in network security, systems analysis and IT development.¬†


  Works with IT department staff and management to inform of processes and procedures and training as needed.¬†



  Clearly understands the importance of SLA agreements and standards for all incidents and cases.
        Skills          Microsoft Windows¬Æ operating systems Windows NT, 2000, XP, Vista, and Win7.    iSeries IFS, iSeries Navigator, IBM Tivoli   Administration tools for Windows Server 2003-2008  Networking: TCP/IP, SMS, WSUS, Ethernet, VPN, SecureID  Active Directory Users and Computers   Hyena v.7.3,    Lotus Notes, LAN Manager, Sophos Virus Protection Utilities, WebSense, Norton  Lawson  Surveillix Central Station RSA   Authentication Manager,  Citrix, Remedy, GWI Help Desk    Solutions, Unix Reflection Manager, Putty, Kana IQ Resource Manager, PC  Anywhere, NetOp, Telnet.                Experience      Consultant  ,   06/2012   to   07/2013    Company Name   Ôºç   City  ,   State      Responsible for upgrading and replacing Windows XP PC's to Win7 OS for a +3000 employee company.  Creating and updating asset management for new and to be disposed of equipment.  Working with network team to ensure port closure and security.  Contacting and working with vendors and Project Management for best practices on upgrading machines and hospital equipment.  Senior contact person for Service Desk personnel on procedures and training Inventory and audits of clinics surrounding and hospital for hardware and software and machines to be replaced Creating new procedures for company Service Desk employees and end users to follow after upgrading software installations Installing and configuring new hardware and software for new OS platform Training end users on software hardware changes Creating and editing user accounts in Active Directory Working with network group to ensure port closure for security Contact/support person for Service Desk employees.          Field Services Technician II  ,   01/2011   to   11/2011    Company Name   Ôºç   City  ,   State      Front line support for 10,000 Wal-mart Stores and Sam's Clubs worldwide.  Provide technical support for usability and critical site issues.  Front line support for down store situations working with development and specialty teams to restore connectivity to down ISP and networking equipment.  Front line support for software-hardware related that stores or clubs may encounter.          PC Technician III/Security Analyst  ,   08/1998   to   01/2010    Company Name   Ôºç   City  ,   State      Front line phone support for US and Mexico terminals, connecting remotely to correct PC software issues, installation of software.  Support and monitor the security log management environment and user account administration.  Monitor records and control changes in order to maintain network security.  Collaborate with system engineers and infrastructure team on solutions to mitigate risks and enhance system security.  Develop procedures and facilitate awareness training for management and employees.  Participate defining and implementing overall security strategy, policies and procedures.  Documenting security projects, task planning, research, testing and implementation.  Create and maintain company wide iSeries IFS authorization lists on files and or directories.  Create and maintain user accounts within the company including iSeries IFS authorization lists on files and directories.  Key member of creation and maintenance of 800 Active Directory accounts; iSeries profiles.          Help Desk and PC Technician  ,   08/1990   to   03/1998    Company Name   Ôºç   City  ,   State      Involved in the setup and delivery of leased PC's in the Commodity area.  Provided consultation to users, by solving problems over the telephone or by generating Help Requests.  Provided customer support for Win95 and WinNT 4.0.  Ability to identify and troubleshoot hardware and software.  Install and support hardware and software, including Lotus products, Microsoft products, Client Access and NetSoft , Internet, and AutoCadLT.  Certified with Dell Optiplex, Dell Latitude and Micron Certification.          Education and Training      Associate of Applied Science  :  Computer Systems and Network Technology  ,  October 2000    Vatterott College   Ôºç   City  ,   State      Computer Systems and Network Technology        Skills    a +, Active Directory, asset management, Citrix, hardware, consultation, Client, customer support, delivery, Dell, editing, Ethernet, phone support, Help Desk, IBM, ISP, Inventory, IQ, Lawson, Lotus, Lotus Notes, Micron, Microsoft products, Access, LAN Manager, Win7, 2000, Win95, WinNT 4.0, Windows NT, Windows XP, Navigator, network security, network, Networking, Norton
Ghost, operating systems, OS, PC's, PC
Anywhere, PC software, personnel, policies, Project Management, research, SMS, Sophos, strategy, TCP/IP, technical support, telephone, Telnet, Tivoli, troubleshoot, Unix, upgrading, Utilities, VPN, Vista, Windows Server   "
CONSULTANT,"         CONSULTANT         Core Qualifications          Ganesh Seetharaman is a senior IT infrastructure specialist and Ganesh has just finished an international project for a client and is looking for a role specializing in the Solutions management. He has a Masters in Computer Applications (MCA) and is a seasoned technical specialist providing business infrastructure solutions, services and support, according to defined processes.  His expertise includes,  Project Management  Implementation Specialist	*WebLogic Server Administration  Incident Management  Database administration	*Oracle Cloud operations  People Management  ITIL Service Management  Oracle Enterprise Manager  Operations Management  Change Management	*AWS  Process capability  Technical support for 24X7 systems  Database Administration: Exadata X5-2, X4-2, X3-2, Oracle Database 10g/11g  Middleware Administration: Oracle WebLogic Server 10.3.6, 10.3.5, Oracle Application          server, Oracle Management Server, Primavera  Operating System: Linux, HP-Unix, Solaris, Windows  Database Tools: EM, RAC, RMAN, Data Guard, AWR/ADDM, TKPROF, SQLDeveloper  Other tools: Excel, MS Project, Visio, F5 Bigip, Global Traffic Manager  Testing tools: Win runner, Quick test pro                Professional Experience     07/2016       Company Name        Consultant        Collaborate with Clients, customers to ensure successful implementations which includes.  Implement OEM 12c setup, Apply BP, Plugins, performance monitoring, notification set up.  Install/upgrade/patch Oracle Database, performance tuning.  Install/upgrade/patch Oracle WebLogic servers, deploy applications.         12/2014   -   06/2016     Company Name   Ôºç   City      Project Manager        Led teams across broad technical, financial and business disciplines.  Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.  Mitigated risk factors through careful analysis of financial and statistical data.  Anticipated and managed change effectively in rapidly evolving global business environments.  Defined processes and tools best suited to each project.  Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.  Executed and implemented and managed multiple projects including, Upgrade database from 10g to 11203/11204 Upgrade database/Grid from 11204 to 12c Migrate database from Oracle Virtual Machines to Oracle Exadata Machines Move database from normal filesystem to ASM disk groups Apply database PSU patches, and one off patches to the environment for multiple customers.  Building OEM from scratch to go live  Upgrade Oracle WebLogic from 10.3.5 to 10.3.6 Upgrade Oracle Web Tier from 11.1.1.3 to 11.1.1.6 Apart from managing projects other daily tasks include Managed a team for Enterprise manager cloud control(Cloudem12c) for Oracle Public Cloud that supports and facilitates end to end monitoring solutions for Oracle cloud services.  Manage a global team for Cloudem administration (OEM 11g,12c) Deploy/implement OEM 12c sites from end to end Deploy agents 1000's of agents thru mass deploy Deploy/configure management plugins Troubleshoot Oracle Management server issues Troubleshoot Agent issues and make sure they are healthy and uploading all the time Create IP reports to monitor the health of targets Notification/Alerting setup for target availability issues Upgrade OMS and Agents for every new release Follow up with development on bugs and apply fixes as appropriate Maintain a test bed for testing all fixes Administration of access for users thru roles, privileges Automate EM administration thru command line interface ""EMCLI"" Create plans, work with team to execute the project plan in building new EM sites for Cloudem customers and administer them.  Recruit, work with new team members to bring them on board in quick time Writing technical documents to help team members in executing new projects Provide technical guidance throughout the project life cycle Process development in a continual manner and provide trouble shooting assistance.         02/2005   -   11/2014     Principal systems Consultant        Part of Oracle Public Cloud's Monitoring Solution team - CloudEM Operation's team.  Monitoring included 20000 Database + double the number of Fusion Middleware targets + ZFS targets and making Enterprise Manager the source of truth for any monitoring and inventory storage solution in Oracle Public Cloud.  The CLOUDEM Operations team supports multiple EM sites across all of the oracle fleet.  This is an ever growing portfolio as Oracle is constantly adding new data centers.  When a new site is added it is the job of our team to build out the new EM environments.  Operations team provides the physically installed servers both exadata and exalogic and we go on to build out the Enterprise Manager site.  This includes building grid and database, installing OMS & agents, configuring EM for SSL and SSO and working to set up TAS and SDI provisioning services.  Each of our sites monitor SAAS (Software as a Service) and/or PAAS (Platform as a Service) environments.  Projects varying from building new environments in different data centers, building disaster recovery environments, Oracle management server upgrades (new Releases), database upgrades applying critical bundle patches and updates, ensuring high availability for the customers Installation of Oracle software/databases Upgrade grid, database from 10g to 11203/11204 & 11g to 12c Apply database PSU patches, and one off patches to the environment for every possible database bugs Responsible for Tuning the Oracle Applications Database that run on the UNIX server to achieve optimal performance.  Proficient Knowledge of RAC, Configuration Implemented building 20 different OEM sites in various Oracle Cloud Data Centers Deploy OMS, Upgrade OMS plugins, Applying BP on top of OMS infrastructure Implement backup and recovery procedures using RMAN for Oracle databases and test regularly in conjunction with Operations.  Administer/upgrade/patch Oracle WebLogic servers.         04/2004   -   02/2005     Company Name        Associate Consultant        Installation of Oracle software on Linux boxes Creating tablespaces and database files based on the OFA model.  Managing database security and creating and assigning appropriate roles and privileges as required by the application Administration of Oracle 10g Application Server.  Performance tuning of using Explain Plan, SQL Trace, TKPROF, RDA, and STATSPACK.  Applying Patches for backend Changes Monitoring Backup Schedules.  Provided 24x7 on call production support Database Reorganizations to reduce fragmentations.  Monitoring alert logs, trace files to check Database health and corruption.          Education          MCA, Madurai Kamaraj University University of Madras - RKM Vivekananda College          TRAININGS AND CERTIFICTAIONS Six Sigma Green Belt - certified ITIL V3 Foundation certified Oracle DBA 10g/11g Admin Workshop I and II (OCP) Oracle WebLogic Server/Application Server 11g Administration Oracle 10g/11g RAC DBA Training Exadata and Database Machine Administration Workshop PMP - Project Management Professional Training Pursuing AWS Solution Architect - Associate certification   :   BSc Math    BSc Math        Skills    go live, agile, Architect, ASM, Automate, Backup, budget, c, Change Management, Strong interpersonal skills, excellent communication, Computer Applications, client, Clients, Database Administration, DBA, databases, Database, disaster recovery, financial, inventory, IP, ITIL, Linux, People Management, Managing, access, Excel, MS Project, Windows, Middleware, Enterprise, Operating System, Operations Management, Oracle Applications, Oracle Application          server, Oracle Enterprise Manager, Oracle, Oracle DBA, Oracle Database, organizational skills, People skills, Excellent presentation skills, Primavera, Process development, processes, progress, Project Management, Quick, servers, Six Sigma, Solaris, SQL, SSL, Technical support, Troubleshoot, trouble shooting, troubleshooting, HP-Unix, UNIX, upgrades, Upgrade, Visio, WebLogic, Win runner   "
CONSULTANT,"         CONSULTANT           Professional Summary    Substance Abuse  Counselor  specializing in assessments.¬†  Responsible self-starter who communicates well and is dedicated to improving the well-being of clients.        Skill Highlights          Superior communication skills  Therapeutic expertise  Medicaid familiarity  Psychiatric population familiarity      Solution-focused counseling  Exceptional problem solver  Quality management care team member  Community resources specialist            Accomplishments      Effectively managed caseloads of more than  30  clients at any given time. ¬† Developed and managed hospital based medical detox program. Developed and managed 2 outpatient 822 OASAS licensed programs.  Restructured existing outpatient admissions department increasing admissions by 86 %.       Professional Experience      Consultant    January 2016   to   Current     Company Name   Ôºç   City  ,   State       Provide clinical assessment for substance abusing patients entering treatment.¬†    Efficiently gathered information from families and social services agencies to inform development of treatment plans.    Utilizing clinical guidelines, place patients at an appropriate level of care. Manage patients treatment with insurance companies and unions. Developing a resource referral center model to identify at risk patients at initial point of medical contact. Incorporated HEDIS measures to monitor patients for 1 year post discharge.           Clinical Case Management Specialist    January 2015   to   February 2016     Company Name   Ôºç   City  ,   State       Collaborated closely with treatment team to appropriately coordinate client care services.    Provide case management between manage care organizations, unions and referral sources for patient admission and appropriate levels of care Communicate regularly with criminal justice referral sources, clients and family members to maintain legal mandates.  Obtain insurance authorizations and monitor Level Of Care for all commercially insured patients within the clinic.  Correspond with MCO's to support appeal request and denial of services.  Work with fiscal department to insure compliance with corporate goals.  Facilitate DWI Chemical Dependency Awareness Group to assist patients with abstinence.          Treatment Consultant    June 2013   to   June 2014     Company Name   Ôºç   City  ,   State      Territory Management for Long Island and New York City.  Responsible for developing referral relationships with established area detoxes, outpatient clinics, hospitals and psychiatric facilities.  Marketed residential treatment programs throughout the United States.  Coordinated assessment, verification of patient benefits, transportation and aftercare planning upon discharge.  Supported families through referrals to local treatment programs, legal supportive services and private therapists.  Worked as liaison between the treating facility and all stakeholders.          Regional Service Coordinator    February 2011   to   June 2013     Company Name   Ôºç   City  ,   State      Developed a New York based clinical Assessment Resource Center in Mid-Town Manhattan.  The ARC provided a first point of contact for patients seeking access to treatment.  Identified potential referral sources; establish referral relationships to facilitate assessments and admissions throughout the CRC Health Group/White Deer Run Northeast network.  Responsible for developing and maintaining referral relationships in New York City and Long Island.  Became a resource for insurance companies, EAP's, Unions, Outpatient Clinics and private therapists.  Clients Served: 514 patients engaged for assessments since 2011.  208 Commercially Insured patients admitted for inpatient levels of care, 254 referred to a lower level of care and 52 lost to contact.          Intake Supervisor    September 2009   to   February 2011     Company Name   Ôºç   City  ,   State      Restructured Intake/Assessment department increasing assessment s by 86%.  Increased retention of clients engaged in treatment by 230% YTD 2010.  Second annual increase of face to face interviews with clients and families from 196 in 2009 to 365 in 2010.  Increased Intensive Outpatient Admission census from 94 in 2009 to 208 in 2010.          Education and Training      B.S   :   Community and Human Services  ,   2005    SUNY Empire State College   Ôºç   City  ,   State      Community and Human Services        C.I.T.A. Certified Service Technician Computer literate - can quickly learn new software. Microsoft Office Suite, Outlook, Louts, Salesforce Electronic Medical Records South Oaks Hospital, Institute for Addictions 	Amityville, NY-1992 And Behavioral Studies License:	    New York State Licensed CASAC #6560 Internationally Certified Alcohol & Drug Counselor #116816 Key Words: Admissions, Operations, Counselor, Assessment, Case Management, Program Development, QAPI, Business Processes, EMR.(Avatar). Help Desk, Customer Service. Marketing, Sales.    :   Computer Hardware  ,   1999    Computer Career Center   Ôºç   City  ,   State              Skills    Insurance benefits verification and authorizations, Business Processes,¬† Case Management, Computer literate, Counselor, criminal justice, Clients, Customer Service, Electronic Medical Records, Help Desk, insurance, legal, Marketing, access, Microsoft Office Suite, Outlook, network, assist patients, Program Development, Sales, Technician, Territory Management, transportation, treatment programs.   "
CONSULTANT,"         IT CONSULTANT       Career Overview     Network administration veteran with extensive experience  building, improving, supporting and architecting ASP-type infrastructures.        Qualifications        Windows Server 2000-2012, Active Directory, Windows Desktop O.S. 7 - 10, Exchange Server 2010-2013/VMWare vSphere (ESXI), Amazon Web Services, EC2, S3, CloudFront, Glacier, RDS, MySQL, MS SQL,  Linux Centos 6, Apple IOS, SonicWall, Office365
Software:		MS Office, RDP, Putty, SuccessWare21              Accomplishments      CERTIFICATIONS:.        Work Experience     01/2001   to   01/2015     IT Consultant    Company Name          Implemented and managed IT infrastructure Designed and managed Windows Active Directory Network (Windows NT 4.0, Windows 2000 - 2012 servers); Managed MS Exchange, MS SQL, SuccessWare21, Symantec Backup Exec, Kaspersky Virus Protection servers, and Sonic Firewalls; Managed and supported Tadiran PBX, AEONIX Contact Center, and CSI (VO) Call Accounting servers; Developed and implemented secure remote access solution for sales consultants and field  service technicians; Provided hardware and application support for in-house and field service personnel; Installed, and troubleshoot applications and services on Windows and IOS devices; Network Design and Installation (Windows Networking, Active Directory) Hardware/Software Installation and Configuration Remote Access Solutions, including secure Wireless technologies Email ¬ß Database Development Services Performance Monitoring and Tuning Server Sizing and Capacity Planning Disaster Recovery and Business Contingency Planning Vendor liaison and product selection 24x7 network & application monitoring ¬ß Comprehensive network support agreements.         01/1998   to   01/2001     Sr. Systems Engineer/Project Manager    Company Name               01/1996   to   01/1997     Network Analyst/Director of Operations      City  ,   State      Member of global systems integration team.  Provided field service functions in the maintenance, installation, and deployment of networking and document management solutions for law firms and various other clients in the South Eastern United States.  Responsibilities include project management of server and network installations, upgrades, and conversions, daily monitoring and troubleshooting of servers and networks, Citrix Metaframe 1.8, Citrix Metaframe XP, Citrix Nfuse, and 24 hour on call support.  Researched and defined client/server security architecture and provided technical leadership and coordination for the planning and deployment of Citrix solutions.  Techmatics, In., Next Century Integration Develop and provide WAN and LAN solutions for various clients in Windows NT 3.51, NT 4.0, WFW, and Windows 95 environments.  Including, Install and configure Internet access, remote access, system redundancy solutions that included all levels of RAID, and server mirroring technologies.  Promoted to Director of Operations in December 1996, Washington Region: Supervised five employees: Successfully managed various projects in implementing client/server and Internet solutions for various clients.         01/1992   to   01/1996     Technical Analyst    Company Name          Responsible for the installation, maintenance and operation of all computer related hardware and software.  Work with Technology Supervisor and Personnel Supervisor to maintain consistency with regard to word processing procedures among secretarial and word processing personnel and assist with ongoing training in new procedures.  Support all inter-office telecommunications, electronic mail and Internet services.  Serve as the System Administrator to Windows NT LAN supporting 150 users.  Administer SQL Server and PCDocs databases.  Coordinate with other firm offices regarding telecommunications procedures, and implementation of new technologies.  Interact with vendors in acquisition of new software and hardware.  Member of Morrison & Foerster Networking Taskforce: Provided feasibility study that preceded implementing client/server technology into the Morrison & Foerster environment.  This included costs analysis as well as operation, and management evaluations of NetWare, Banyon Vines, Pathworks and Windows NT; Assisted in the implementation of client/server technology in nationwide offices: System integration and conversion from VAX/VMS, Decnet, 56KB to Windows NT, TCP/IP, Frame Relay Network.          Education and Training          AWS Certified Solutions Architect - Associate Level. January, 2016
UNITEK MCSE BOOTCAMP        City  ,   State             February 2000     Microsoft Certified Professional, Microsoft Certified System Administrator. November, 2003
Interwoven Technologies, Inc. (formally iManage) Chicago, Illinois - iManage Certified System Engineer      Computer Learning Center   Ôºç   City  ,   State             January 1988     Diploma  :   Computer Operations    Computer Operations            Degree      Henderson County Junior College   Ôºç   City  ,   State             May 1985     Associates  :   Science,
Business    Science,
Business        Certifications    AWS Certified Solutions Architect - Associate Level Microsoft Certified Professional (MCP) Microsoft Certified System Administrator (MCSA) Citrix Certified Administrator (CCA), Certified iManage System Engineer (ICSE)       Skills    Accounting, Active Directory, Apple, Architect, Backup Exec, Capacity Planning, Citrix, CCA, Citrix Certified Administrator, Citrix Metaframe, Citrix Metaframe 1.8, client/server, Hardware, conversion, clients, databases, Database Development, Decnet, Disaster Recovery, document management, electronic mail, Email, Engineer, feasibility study, Firewalls, Frame Relay, Internet services, Internet access, LAN, leadership, law, Linux, Director, Access, Microsoft Certified Professional, MCP, Microsoft Certified, MCSE, Exchange Server, MS Exchange, Windows Networking, MS Office, Office, Windows, Windows 2000, 2000, Windows 95, Windows NT, Windows NT 4.0, NT 4.0, MySQL, Network Design and Installation, network support, Network, Networking, networks, Next, NetWare, Operating Systems, Pathworks, PBX, Personnel, project management, RAID, sales, secretarial, servers, Software Installation, MS SQL, SQL Server, Supervisor, Symantec, System Administrator, systems integration, System integration, TCP/IP, telecommunications, troubleshoot, troubleshooting, upgrades, VAX/VMS, WAN, Windows NT 3.51, Windows Server, word processing   "
CONSULTANT,"         CONSULTANT           Professional Profile     Highly motivated and self-driven Systems Analyst with vast experience in various environments and technologies in support of multiple departments across the enterprise.  Expertise in Software Development Lifecycle (SDLC) and Computer Systems Validation (CSV).  Looking for an opportunity to apply and develop strong analytical skills and problem solving techniques.       Qualifications          Documentum DCM and Documentum D2, MS Access, VBA, C, C++, some HTML, Assembly language programming.  Project leadership, strong technical skills, analytical skills, problem-solving skills, organizational skills and communication skills  Systems analyst, general application support, software development, data communications, System administration      Expertise in SDLC on small to large projects  Proficient in SDLC and Computer Systems Validation Requirements and Documentation              Experience      Consultant    January 1999   to   November 2015     Company Name   Ôºç   City  ,   State      Provides consultant expertise in various roles supporting McNeil Consumer Healthcare including but not limited to the following applications: shop floor application, document management application, timekeeper application, business process applications.  Knowledgeable in the SDLC process and GxP, SOX compliant applications.  Most supported applications have been FDA validated applications requiring significant Computer System Validation experience.  Project Leadership roles in several projects including application upgrades.  Provides support to a GxP compliant document management application based on Documentum D2 as well as older Documentum DCM environments.  Support includes detailed analysis of issues including document transformation, printing issues, reporting and general user troubleshooting.  Providing Level 2 Production Application support, attend to user requests through ITSM and emails Monitoring the Support Mailbox during the Support hours Generating Scheduled and Adhoc Reports for Users Daily Consistency Checks to ensure proper functioning of the servers, services and Documentum jobs and other related activities Bug fixing in the application supported that may require Change Requests Providing solutions to minor Enhancements in the Application that requires Change Requests Responsible for Doing Root cause analysis for recurring issues.  Escalating to Level 3 Support/ application Core Team where issue is out of scope of Level 2.  Follow up with different support groups like Windows Team, DBA Team as and when needed Monitoring the Validation Environment to ensure proper functioning.  Monitoring the Training Environment to ensure User Training can run smoothly.  Provides support to SOX compliant payroll application which tracks the hourly wage employees times and reports into the J&J corporate system.  Provides support to multiple Microsoft Access database and applications.  Prior support including designing, developing and testing VBA code in the databases and Excel spreadsheets.  Provided support to FDA-validated manufacturing application that aided the shop floor in reporting activities involved in the manufacturing process as well as creating, managing and reporting on non-conformances.  Involved in various roles and projects to support IT rollouts and upgrades of the Windows operating system.          Consultant    January 1990   to   January 1999     Company Name          Provided consultant expertise to customers in various roles and expertise including but not limited to the following responsibilities: Provided design, development, testing and support for Client/server messaging application to provide the communication between VAX and IBM systems for a large steel company.  Provided design, development, testing and support for and electronic batch record application within a large team consisting of consultants and customer.  Provided relational database expertise on multiple projects for various applications and technologies.  Provided training for several Digital products to customers.  Provided system administration support to several customers.          Systems Programmer    January 1985   to   January 1990     Company Name   Ôºç   City  ,   State      Designed, developed, tested and supported a real-time client/server application to provide messaging.  communications from a VAX/VMS application to an IBM application.  The application tracked the movement if trains.  and locations.  The application was originally written in assembly language and later converted to C.  Provided general system and network administration support.          Education      M.S   :   Computer Science Data Communications  ,   1996    Villanova University   Ôºç   City  ,   State      Computer Science Data Communications        B.A   :   Computer Science  ,   1985    LaSalle University   Ôºç   City  ,   State      Computer Science          Skills     analytical skills, Assembly language, C, C++, Client/server, communication skills, consultant, Data communications, database and applications, DBA, databases, designing, document management, Documentation, Documentum, some HTML, IBM, managing, manufacturing process, messaging, Microsoft Access, MS Access, Excel spreadsheets, Windows operating system, Windows, Windows 2000, Windows XP, network administration, Operating Systems, organizational skills, payroll, programming, Project Leadership, real-time, relational database, reporting, SDLC, servers, System administration, User Training, troubleshooting, upgrades, Validation, VAX, VAX/VMS, Vista, VBA, Windows Server, written    "
CONSULTANT,"         CONSULTANT       Career Focus    To obtain a position in the area of SAP Consulting, utilizing my skills, academic background and past work experience, thus encouraging career advancement with growth of the organization. SYNOPSIS SYNOPSIS 7 years of professional experience with 5 yrs of experience as an SAP Consultant and 2 yrs in Banking and Financial Analysis Working with Infosys Limited, Sunnyvale, CA, USA as a SAP Consultant - SAP FI/CO since Oct 2010 Have been involved in 5 project implementations across various areas in the SAP FI/CO module Prior work experience includes 2 years domain experience in Banking and Financial analysis at Yes Bank Ltd. India, Goldman Sachs, India and Ocwen Financials, India Working in California, USA (since Oct 2012) on a H1B Work Permit         Experience      Consultant   10/2010   to   Current     Company Name   City  ,   State       5 Yrs) Client: Is a leading American multinational corporation headquartered in Cupertino, California, that designs, develops, and sells consumer electronics, mobile devices, computer software, online services and personal computers.  Roles and Responsibilities: Working as a Functional Consultant in the SAP FI/CO Module for the client.  Involved in 5 Project Implementations in the FI/CO Module and presently working as the Module Lead of a 40 member Global FI/CO Support and Maintenance Team.  The typical role as the Functional Consultant in each project broadly involved Requirement Gathering, Preparation of the Design Document, carrying out the configurations and coordination with the ABAP resources, Integration Testing, End User Training and Documentation, Cut Over, Go-live and Post Implementation Support and Production Support Handover.  Project Overview: Payment Consolidation System, a vendor payment automation system which involves multiple customized tools leveraging existing SAP Functionality to enable to automation of a unique and complex business process involving payments to multiple vendors in addition to transmitting key information to frontend systems.  SAP FI-CA (RMCA): Implementation of the FI-CA (RMCA) module implemented by the client for a specific business line involving mass business transactions.  Have been involved in configuration of the system along with integration with the Core SAP Module and other downstream reporting systems (SAP BW / EDW) Revenue Recognition, a process involving customization of existing SAP Functionality to enable calculation and recognition of deferred revenue through creation of relevant Subscription or Service Oriented Contracts, enabling distinct calculations for each of the elaborate mix of product offerings.  Journal Voucher Workflow, a web based utility which enables manual postings of various Accounting Postings Types, enabled with all SAP validations and customized features in addition to scenario based multi level approvals Balance Sheet Reconciliation, a web based utility which helps business users perform period reconciliation of balance sheet accounts to meet internal and statutory requirements after fiscal close.  Production Support and Maintenance, supporting and maintaining the complete SAP FI/CO Landscape.  The scope of work involves but is not limited to key functionalities implemented such as General Ledger, AR/AP, Automatic Payment Program (F110), Asset Accounting, AB-COPA, Special Purpose Ledger, Revenue Recognition, Taxes on Sales / Purchases, Vertex, Treasury, EBS, Collections and Dispute Management, FI-CA (RM-CA), Invoice Cockpit, Lockbox, in addition to various customized utilities and applications.  Module lead of a 40 member Global FI/CO Support and Maintenance Team Co-ordinating with client for providing acceptable solutions to problems, queries raised by client within predefined stringent time limit and providing solution to users.  Corrections and Enhancements made to the configuration settings for different company codes as per the business requirements Involved in Month End , Quarter End and Year End Close acivities which involve monitoring of system and resolving any close critical issues.  Involved in SAP Support Packs and Enhancement Packs implementations Customizing and configuration of various areas of IMG activities including: General Ledger master records, Account receivable/ Accounts Payable, Withholding Tax, House banks, Taxes on sales and purchases, Asset Accounting, Basic setting of Controlling, Cost Center and Profit Center Accounting, Internal orders, Profitability Analysis, Integration of FI with MM and SD.  Creation of G/L Masters, Cash Journals, House banks and Maintaining Field Status Variant and Posting Keys.  Defining Fiscal year variant, Posting periods, Tolerance groups, Document types and number ranges.  Configuring Automatic Payment Program (F110).  Involved in Core user & end user training and preparation of user manuals.  SAP Expertise Have extensive experience in Key SAP FI/CO functionaltities such as General Ledger, AR/AP, Automatic Payment Program (F110), Asset Accounting, AB-COPA, Special Purpose Ledger etc.  Have worked extensively in the FI-CA (RMCA) module implemented by the client for a specific business line involving mass business transactions.  Have been involved in configuration of the system along with integration with the Core SAP Module and other downstream reporting systems (SAP BW / EDW) Worked extensivlely in the Revenue Accounting model.  Enabling deferred revenue accounting for various mix of products Extensive knowlegde of customized web based tools to enable postings in SAP with additional approval route features.  Have been involed in customized tools develeoped leveraging SAP HANA Functionalities Experience in niche functionalities such as Electronic Bank Statements (EBS) and Treasury Experience in various standard and customized FI Reports across functionalties and integration with other SAP modules such as SD, MM and BW Experience in reading and understanding ABAP Code.          Relationship Partner   04/2010   to   10/2010     Company Name   City         Acquisition of Small and Medium Enterprises (SME) clients (with turnover up to INR 2500 Million).  Furnish the clients with end-to-end financial solutions encompassing Financial Markets, Trade and Treasury services, Corporate Finance, Account Services and Term Loans with focus towards Working Capital Requirements (such as Cash Credit Limits, Letter of Credit, Bank Guarantee, Invoice Discounting, Over Draft Limits etc.).  Analysing their financials and rating these clients on financial and non financial risk.  Maintain portfolio quality by proactive account management, Monitoring of account conduct; undertake stock and unit visits etc.          Analyst   11/2007   to   06/2008     Company Name   City         Ensuring all cash and stock transactions in the client accounts are accurate in order to minimize financial risk.  Conducting in-depth analysis of exceptions in the account and timely resolution of the same.  Asset level analysis of funds before the monthly or daily Net Asset Value (NAV) is published.  Preparing consolidated reports for high net worth clients taking into account all the internal and external holdings.          Associate   07/2006   to   07/2007     Company Name   City         Financial Analysis of defaulted loans and approving it for foreclosure.  Initializing and coordinating foreclosure of defaulted loans.  Ensuring timely completion of active foreclosures.              Education      Degree/Certificate
Institute
Year of Passing
Percentage  :   Finance   2010       International Management Institute   City         GPA:   GPA: 3.047    Finance GPA: 3.047             2006       Sri Bhagawan Mahaveer Jain College            Senior Secondary Certificate (ICSE) Baldwin Boys' High School, Bangalore 2001 76.33% AMFI - Mutual Fund (Advisors) Module NSE's Certification in Financial Markets (NCFM)      2003       Sri Bhagawan Mahaveer Jain College    DCM Shriram Consolidated
Ltd. (New Delhi)
Intern        Bachelor of Commerce      Bangalore University            Higher Secondary Certificate              Personal Information    21st September, 1985      Additional Information      ACHIEVEMENTS & AWARDS ACHIEVEMENTS & AWARDS Received the Star Performer Award at Infosys Limited in Aug 2014, a recognition for excellenece in overall performance and client deliverables Received the MFG-SAP Champion Award at Infosys Limited in Q2 FY 2012, a specialized award to recognize excellence in the SAP Area Received Muliple Spot Awards at Infosys Limited , a recognition for excellenece in the designated Project. Consistently received the Best Rating in Performance Appraisal Cycle at Infosys Limited  PERSONAL DETAILS PERSONAL DETAILS Date of Birth: 		21st September, 1985 Sex: 			Male         Skills    ABAP, account management, reconciliation of balance sheet accounts, Accounting, Accounts Payable, Go-live, AP, AR, automation, Balance Sheet, Basic, Business Process, Cash Management, CA, Consultant, consumer electronics, Contracts, Corporate Finance, Credit, Client, clients, Document Management, Documentation, downstream, Estimating, features, financials, Financial, Financial Analysis, focus, Functional, funds, General Ledger, Ledger, Market, Profit, quality, reading, reporting, Requirement, Retail, Revenue Recognition, Sales, SAP BW, SAP FI, SAP, SD, Tax, Taxes, User Training, user manuals, Treasury, unique, utilities, Vertex, Workflow   "
CONSULTANT,"         CONSULTANT       Professional Profile    To obtain a tax accountant position that offers me the opportunity to actively apply the knowledge and skills developed during my 9-year career in an international company.      Qualifications        Microsoft Word, Outlook, OneSource, OneNote, CorpTax, Oracle, PeopleSoft, CCH, BNA
Excel - Pivot Tables, VLookup              Experience     July 2015   to   September 2015     Company Name    City  ,   State    Consultant        Projections and Forecastings Analysis Foreign Source Income Sec 904 Foreign Tax Credit 6166 and W-8BEN Transfer Pricing Assist with the preparation of Forms 5471 and 8858s.  Prepare and ensure accuracy and timeliness of multi-state tax returns for corporations including supporting information and schedules Gather data required to determine taxable income apportionment between the various states Assist in the improvement of procedures within the tax department in order to improve overall efficiency and accuracy.  Assist in tax related projects.         March 2010   to   January 2015     Company Name    City  ,   State    Senior Tax Accountant        Reviewed the U.S.  foreign tax credit and related calculations under Sec.  901, including foreign tax receipts, computing foreign source income under Sec.  904, tracking tax carry forwards and overall foreign loss Reviewed separate and consolidated foreign tax credit for U.S.  income tax return (Form 1118), including sourcing of income and allocation and apportionment of expenses Reviewed separate and consolidated U.S Form 5471 and Form 8858 returns including analysis of accounts, book re-classes and earnings and profits adjustments related to over 70 foreign entities Part of a joint task force with transfer pricing experts that revised the company's cost sharing calculation process including revision of the cost sharing cost pools, documentation, processes and key controls that led to $20M savings to the company and improved efficiency Reviewed quarterly buy-in and cost share calculations including true up adjustments, variance analysis and ensured proper documentation Provided key support functions in the implementation of  OneNote in a paperless initiative which resulted in 80% cost savings, process consistency and eased integration with other business applications Facilitated the effort to develop, update and document processes and procedures which led to standardized and uniform work papers, time savings and improved efficiency Monitored, tracked and served as point of contact for Form 6166 U.S.  Residency Certificate and Form W-8BEN to minimize worldwide taxes imposed on the operations of the company and its foreign subsidiaries leading to increased efficiency and time savings.         August 2005   to   February 2010     Company Name    City  ,   State    Tax Assistant        Prepared the foreign tax credit calculation including sourcing income and deductions Prepared and assisted with corporate tax returns and projects including U.S.  federal, Forms 1118, 5471,8858, dual consolidated loss, U.S.  federal estimated income tax payments and extensions Led efforts to prepare, maintain and improve documentation to support reporting functions performed by the 1118 tax compliance group Developed a tracking system for the maintenance of the Form 6166 which eliminated multiple requests to the IRS and ensured that residency documentation were received timely Prepared Form 5713, international boycott for all affected legal entities and drafted documentation that is used as a training tool for that process Reviewed book/tax difference for the  proforma U.S.  federal return Form 1120 for U.S.  entities with foreign operations.         March 2004   to   May 2005     Company Name    City  ,   State    AR/AP General Cashier        Received checks, made deposits and posted them to corresponding invoices.  Prepared credit and debit memos necessary to adjust customer accounts receivable Paid invoices by verifying transaction information, scheduling and preparing disbursements and obtaining authorization of payment Proven track record in resolving historical accounts receivable issues arising from misapplication, incomplete application or non-application of customer payments Verified general ledger accuracy and prepared monthly accruals and analyzed trial balances Audited cash revenues for all areas of hotel operation, balanced daily cash transactions and ordered daily supply of cash.          Education     May 2005     Webster University   City  ,   State      Finance   M.B.A    Finance       2001     Webster University   City  ,   State      Mathematics   Bachelor of Science    Mathematics       2001     Webster University   City  ,   State      Journalism   Bachelor of Arts    Journalism          Skills    accounts receivable, accruals, book, Credit, debit, documentation, Forms, general ledger, legal, Excel, Outlook, Microsoft Word, Oracle, PeopleSoft, Pivot Tables, Pricing, processes, reporting, scheduling, tax compliance, Tax, taxes, tax returns, variance analysis   "
CONSULTANT,"         CONSULTANT           Summary    Professional, dedicated hard worker. Over 10 years of Customer Service Experience. Self-motivated inside Sales Representative with excellent verbal and written communication skills and strong computer and CRM experience. Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly- motivated teams as well as leading cross functional teams in a fast-paced environment. Enthusiastic, resourceful high school graduate with academic and professional background. Ability to establish priorities and meet challenges head-on. Strong project management skills. Organized, independent worker with strong time-management skills. Excellent at juggling multiple tasks and working under pressure.      Skill Highlights         Adobe Proficient   Windows XP Proficiency   Windows 7 Expertise   Proficient in MS Office   CRM Expertise   Dealersocket Proficiency       l     Inventory control procedures   Employee scheduling   Cash handling accuracy   Strong communication skills   Superb sales professional   Excellent multi-tasker   Time management            Professional Experience      Consultant    June 2015   to   September 2015     Company Name   -   City  ,   State      Help customers select products that best fit their needs.  Complete customer order's professionally & on time.  Advise customers of services & product of the month.  Inform customer of knowledge on ""Survey"" and ""Pack Plus services"".  Pack and Ship customer packages.             Sales    February 2015   to   June 2015     Company Name   -   City  ,   State      Maintained accuracy in calculation discounts, interest and commissions.  Assist customers in finding vehicle which fits their needs and wants.  Inform customer of all features on vehicles, and different trim levels.  Contacted customer per internet request to make appointments and bring them in.  Advise customer of all warranty and service information.          Manager    February 2012   to   January 2015     Company Name   -   City  ,   State      Composed effective accounting reports summarizing accounts payable data.  Balanced monthly general ledger accounts to accurately record cost and month end accruals.  Created daily and weekly cash reports for accounting management.  Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.  Supervised employees with following company polices. Hired and terminated employees.          Sales    March 2011   to   September 2011     Company Name   -   City  ,   State      Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable sales with an 85% success rate.  Consistently hit and exceeded sales goals by 20%.  Assisted Customers in purchasing a vehicle, to fit all needs, at affordable rates.          Customer Service Rep    April 2010   to   February 2011     Company Name   -   City  ,   State      Effectively managed a high-volume of inbound and outbound customer calls.  Addressed and resolved customer product complaints empathetically and professionally.  Defused volatile customer situations calmly and courteously.  Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.  Identified chronic customer issues by creating and maintaining customer complaint log.  Resolved service, pricing and technical problems for customers by asking clear and specific questions.          Customer Service Rep    March 2008   to   May 2009     Company Name   -   City  ,   State      Effectively managed high-volume of inbound and outbound customer calls.  Addressed and resolved customer product complaints empathetically and professionally.  Gathered and verified all required customer information for tracking purposes.  Defused customer situations calmly and courteously.  Identified chronic customer issues by creating and maintaining customer complaint log          Price Team Specialist    April 2007   to   March 2008     Company Name   -   City  ,   State      Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.  Priced merchandise, stocked shelves and took inventory of supplies,cashier.  Handled all customer relations issues in a gracious manner and in accordance with company policies.  Determined customer needs by asking relevant questions and listening actively to the responses.          Swing Manager    August 2005   to   April 2007     Company Name   -   City  ,   State      Interviewed job candidates and made staffing decisions.  Verified cash drawers and made bank deposits.  Assigned employees to specific duties to best meet the needs of the store.  Reordered inventory when it dropped below predetermined levels.  Instructed staff on appropriately handling difficult and complicated sales.  Hired, trained and evaluated personnel in sales and marketing.  Examined merchandise to verify that it was correctly priced and displayed/ Planned budgets and authorized payments and merchandise returns.  Reported to the distract manager regarding all store and staff issues.          Education      High School Diploma   :   General Education  ,   2005    Pine Ridge High School   -   City  ,   State  ,   USA            References     Available upon request.    "
CONSULTANT,"         CONSULTANT           Summary     [job title] with more than [number] years of experience planning, developing and implementing [program or process] .Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.high level of client interaction utilizing my extensive knowledge and experience in the retirement and compensation fields.  Resourceful, Responsible, Results-oriented, Seasoned, Self-directed, Service-driven, Skilled, Strategic, Superior, Talented, Versatile, Well-qualified, Adaptable, Ambitious, Analytical, Articulate, Award-winning, Business-savvy, Client-focused, Committed, Conscientious, Consistent, Creative, Customer-focused, Customer-service focused, Deadline-driven, Deadline-oriented, Dedicated, Dependable, Detail-oriented, Disciplined, Driven, Dynamic, Effective, Energetic, Experience, Expert, Flexible, Focused, Gifted, Hands-on, Hardworking, Highly motivated, High-performing, Innovative, Mature, Meticulous, Motivated, Multi-task-oriented, Organized, Outstanding, Performance driven, Personable, Positive, Pragmatic, Proactive, Productive, Proficient, Reliable, AccomplishedHighly qualified, detail-oriented and hardworking [Job Title] with more than [Number] years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications, website design (HTML), CMS and hosting, networking issues and social media.       Highlights          Cost Benefit Analysis (CBAs)  Account reconciliations  Organized  Unsurpassed work ethic  Results-oriented  skills      Productivity improvement  Microsoft Office Suite expert  Work flow planning  Detail-oriented  Superb time management             Experience      Consultant    January 1997   to   August 2015     Company Name   -   City  ,   State      Planned, designed and implemented retirement and compensation programs of varying size and scope.  Provided technical and consulting services on qualified and non-qualified retirement, compensation and incentive plan issues to clients and other consultants.  Prepared plan documents, amendments, summary plan descriptions and employee meeting materials for retirement, incentive and compensation programs.  Implemented policies and procedures to administer executive compensation programs.  Designed multiple costing, accounting and tax models to assist clients with selection of program alternatives.  Performed various market analyses for clients to determine competitiveness to market in the areas of compensation and benefits.          Primary Administrative Consultant    January 1995   to   January 1997     Company Name   -   City  ,   State      Administered multiple clients' defined contribution retirement plans.  Prepared and filed IRS Form 5500 series reporting Prepared all required plan compliance testing including ADP/ACP testing, top heavy testing, annual additions testing, minimum coverage testing and other required discrimination testing.  Implemented systems to automate multiple job functions.  Consistently exceeded target fee realization ratios on all client relationships.          Treasury Analyst    January 1993   to   January 1995     Company Name   -   City  ,   State      Designed and maintained cash collection and disbursement systems.  Managed short-term cash/debt balances and daily bank relationships.  Managed execution of wire transfers and foreign exchange transactions.  Prepared financial reports and developed spreadsheets and programs for financial modeling and forecasting.  Provided information systems support to treasury department.          Pension Analyst    January 1992   to   January 1993     Company Name   -   City  ,   State      Assisted with the selection and review of plan trustees, investment managers, record keepers and actuaries.  Monitored performance and activity of company's domestic defined benefit and defined contribution pension plans.  Acted as liaison between plan trustee, record keeper, actuary and internal benefits department.  Responded to participant questions on plan investments Completed annual reporting with Internal Revenue Service, Department of Labor, Securities Exchange Commission and Pension Benefit Guarantee Corporation.  Prepared annual board reports on global pension plan performance.          Intern    January 1991   to   January 1992     Company Name   -   City  ,   State      Reconciled trust bank statements to record keeper accounts.  Monitored performance of retirement  plan investment managers.  Prepared and maintained quarterly investment performance reports.  Allocated insurance claims to plant locations.          Education      Master of Business Administration   :   Administration  ,   1995    University of Toledo   -   City  ,   State      GPA:   GPA: 3.4            Bachelor of  Business Administration   :   Finance  ,   1991    University of Toledo   -   City  ,   State      GPA:   GPA: 3.2 Dean's List            Select One   :     1987    St. Ursula Academy   -   City  ,   State      GPA:   GPA: 3.7 Graduated with highest honors and in top 10% of class
*National Honor Society            Skills     accounting, ADP, automate, benefits, consulting, costing, Crystal Report, client, clients, financial modeling, financial reports, forecasting, foreign exchange, Novell GroupWise 5.5, information systems, insurance, Microsoft Internet Explorer, investments, market, materials, Microsoft Access 2000, Microsoft Excel 2000, Exchange, Microsoft Outlook Express, Microsoft PowerPoint 2000, Windows 95, Windows NT, Microsoft Word 2000, Netscape Navigator, Operating Systems, policies, reporting, Securities, spreadsheets, tax, treasury, Writer    "
CONSULTANT,"         CONSULTANT           Professional Summary     AUDIT DIRECTOR Extensive experience in developing and redesigning internal audit departments, domestically and internationally in 19 countries. Results include upgraded internal controls, effective SOX 404 management, strong compliance management and an increase in organizational focus on solid internal controls and risks and Best Practices. Enjoy directing Internal Audit as a personal passion. Strengths include: Extensive Executive Skills          Designer of Audit Programs          SEC Compliance Strong Analytical Skills          Focus on Ethics Management          Prioritize Audits Interact with Auditees          Manage all Types of Audits          Pride in Service        Core Qualifications         SAP, Microsoft Office Suite: MS Word, MS Excel, MS PowerPoint and MS Outlook, Navision and a variety of other corporate specific finance and accounting software involving IBM, HP and Dell operations             Experience      Consultant    January 2009       Company Name   Ôºç   City  ,   State      Provider of internal audit and internal control consulting services to customers across the U.S.  and Canada.  Focus on privately held firms that do not have Internal Audit Departments.  Emphasize quality and creative service.          Director of Internal Audit    January 2008   to   January 2009     Company Name   Ôºç   City  ,   State      Fourth largest producer of carbonated beverages in U.S.  with sales of $600M.  Reported to Board of Directors and Senior Vice President.  Managed Internal Audit Department and conducted financial, compliance and operational audits.  Developed and monitored internal controls across the firm.  Developed new audit programs and policies and procedures which improved internal controls.  Prepared and managed performance measures for Company&risqu√©;s sites.  Interpreted operating results.  Left as the result of a corporate restructuring that affected Internal Audit.          Director of Internal Audit    January 2006   to   January 2008     Company Name   Ôºç   City  ,   State      Large privately-owned installer of residential and commercial insulation with sales of $500M.  Managed department and conducted annual and quarterly risk reviews and audits.  Directed and conducted internal audits at 61 locations and corporate headquarters functions.  Developed new audit report practices and added new positive practices and a Best Practices section to each audit report.  Audited businesses and updated financial reporting when possible.  Reported audit findings to Board.  Departed due to United Subcontractors filing Chapter 11 bankruptcy and elimination of Internal Audit.          Manager of Internal Audit    January 2004   to   January 2006     Company Name   Ôºç   City  ,   State      Global developer and manufacturer of tool solutions with sales of $3B.  Managed Internal Audit.  Reviewed Sarbanes Oxley 404 and served as Sarbanes Oxley liaison to all auditees.  Redesigned risk reviews and developed new audit schedules that suited the revised corporate risk profile.  Developed financial solutions to business challenges.  Created new office environment without expense.  Left as the result of Snap-On issuing a 100% outsourcing to a Big 4 firm and loss of jobs for 10 employees.          Manager of Internal Audit    January 2003   to   January 2004     Company Name   Ôºç   City  ,   State      Manufacturer of paper products with sales of $1B.  Managed internal audits at all U.S.  plants and corporate headquarters.  Redesigned audit reports which provided more clarification of controls, issues and resolutions.  Conducted audits with Sarbanes Oxley 404 reporting in mind.  Improved record keeping and record storage.  Departure allowed me to find an audit position that was closer to my ill Father who lived near Chicago.          Senior Internal Auditor    January 1996   to   January 2003     Company Name   Ôºç   City  ,   State      World&risqu√©;s largest producer of sodium silicate and highway glass spheres.  Privately held since 1831.  600M in sales.  Completed development of a new Internal Audit Department that provided PQ with a well-functioning operation.  Managed Audit Department and conducted audits at 19 foreign subsidiaries and 21 U.S.  plants.  Conducted foreign audits that met all local and international accounting requirements and laws.  Assigned risk levels to all locations.  Worked to implement all SAP computer options as PQ eliminated over 40 self-made computer systems.  Served as key SAP liaison with auditees as Company successfully implemented SAP across the U.S.  Redesigned audit reporting practices and introduced modern internal auditing to a1l 19 foreign locations.  Left due to outsourcing 100% to a large regional accounting firm.          Education      Masters of Business Administration (MBA)   :   Finance      University of North Texas   Ôºç   City  ,   State      GPA:   Graduated with Honors    Finance Graduated with Honors        Bachelors of Business Administration (BBA)   :   Finance      University of Illinois   Ôºç   City  ,   State  ,   USA     Finance         Certified Internal Auditor (CIA), 1994, up to date certification
Certified Fraud Examiner (CFE), in process                Professional Affiliations     Member, Institute of Internal Auditors, 26 years and President of the Philadelphia Chapter. Board of Governors Member at the Philadelphia and Miami Chapters Chair of two Committees of the Philadelphia Chapter, 11 years  Big Brother and Board Member with Big Brothers / Big Sisters, 10 years Treasurer and Board Member, English-Speaking Union, 12 years Member and officer; Rotary International; 2 years MILITARY U.S. AIR FORCE, Strategic Air Command, Finance Department Carswell Air Force Base, Fort Worth, TX Managed 7th Air Wing financial and accounting functions        Skills     accounting, accounting software, audit reports, audit report, audit reporting, consulting, Dell, filing, finance, financial, financial reporting, Focus, HP, IBM, insulation, internal audits, Internal Auditor, Internal Audit, internal auditing, MS Excel, Microsoft Office Suite, office, MS Outlook, MS PowerPoint, MS Word, Navision, developer, policies, PQ, producer, quality, record keeping, reporting, sales, SAP, Sarbanes Oxley    "
CONSULTANT,"         CONSULTANT           Career Overview    Vidya is a Graduate in Computer Science with over 9 years of professional experience in Customer Relationship Management in roles of Solution Architect, Functional Analyst, Process and Implementation Consultant for large customers in Pharmaceutical & Chemical, Consumer and Industry Product, Public Sector Industry in the United States.
Excellent Networking and Communication skills, Client Relationship Management, Expectation Management and People Management are her core strengths along with Customer Relationship Management. Her understanding of industry and processes, ability to connect with different levels of the organizations with equal ease, combined with the integrity and passion, is what she brings to the work place.
Vidya started her career at Adapt One Technologies in Business Consulting, working across different industry sectors. In September, 2010 she moved to Deloitte Consulting LLP in CRM Consultant role in the US, which provided her with a wealth of experience as well as exposure across the entire business application Proposals, consulting and project management disciplines.      Qualifications        Big Machines Configuration
*Siebel Tools 8.1.1.10, Siebel Administration, eScript, VBScript and Java Script
*VB, SQL, MS Excel, Word and Power Point, Access.                Work Experience      Company Name     September 2010   to   March 2015     Consultant   City  ,   State      Client-Healthcare Company who specializes in supplying health information technology solutions Led the development of Oracle CPQ Cloud solution prototype to provide the Sales and Marketing Team a high level understanding of the art-of-the-possible.  Its quality was appreciated and helped us win the next Implementation Phase assignment with the client Reviewed and updated the quality of the functional design documents Increased system transparency by developing business process models and wireframes to aid in the business to technology translation Performed Fit Gap analysis on requirements and Oracle CPQ out-of-the box functionality Client- Large scale CRM Implementation project for a Public sector client located in Canada Developed test strategy and approach to test various module within the Siebel ICM solution Developed the test scripts and executed testing scenarios for Financial Management, Benefit Plans, Activities, Data Warehouse etc modules Supervized and managed the testing effort of 5 consultants and ensured the project was delivered before the deadline Gathered data and prepared daily status report for Project Leadership Client-Leading global Information Technology Company based in US Collaborated with business users in JAD sessions to understand their key business issues, and critical processes, business objective expected from program Documented user requirement pertaining to Approval and Document Output, developed process flows, design document and system workflows to highlight interactions between boundary system Researched and prepared Language and Currency matrix document highlihghting the languages supported by BigMachine application, the quality of which was highly appreciated by the client Client- North America's leading provider of Integrated Environmental solutions Played the role of Siebel SME to the training team, acting as an IT liaison between client's Change Management team and Technical team, providing them with expertise on Siebel Order to Cash solution Appreciated by client for my ability to communicate complex technical issues in a non-technical manner to business users Independently led the effort of setting up and maintaining Siebel Environment from scratch to enable 500 Customer Reps to perform hands on practice during Training Delivery.  Worked closely with various boundary system leads to troubleshoot and find resoultion to technical issues on an ongoing basis Developed Conceptual, Functional Design and Siebel Integration Design documents Client- A volunteer led humanitarian organization that provides emergency assistance, disaster relief and   education inside the United States.  Implemented Siebel Marketing and Siebel eEvents application as part of a single DRMS platform enabling the business to fully realize the benefits of Donor Segmentation and Lifetime Value, Recruitment optimization and Donor and Sponsor Loyalty Programs Gathered reporting business requirement by conducting client meetings Prepared Functional and Technical and Design Document.          Company Name     October 2008   to   September 2010     Siebel Configurator / Developer   City  ,   State      A Japanese pharmaceutical company having office located in Chicago area Worked on requirement analysis, design, coding, unit testing, documentation, maintenance and application support of Siebel 7.8.3 SFA application Managed the Global PC Refresh project ensuring Siebel works well with Windows 7 Deployed the customized Siebel application on new operating system to over 1000 Reps Client: A Japanese pharmaceutical company having office located in New Jersey Developed and configuring Siebel 7.8 ePharma applications.  Worked on gathering requirements, created prototypes, met with various business users including business support, sales and marketing teams to capture business requirements Performed Unit testing, System testing and Performance testing.          Company Name     November 2004   to   August 2007     Analyst   City        Responsible for maintaining critical Client information pertaining to 7 cost centers Work extensively on Crystal Reports to retrieve any kind of information required by client.  Suggest initiatives that can bring time/ hard dollar save.  Analyze and send MIS reports to various teams and department heads across JP Morgan.  Professional Achievements/Trainings Received ""Applause Award"" in 2011 and 2012 for outstanding value to client service in Deloitte.  Have worked on multiple sales pursuits specifically contributing around technical feasibility and estimation.  Salesforce.com Administration Essentials Salesforce.com Force.com Developer.          Education and Training      Welingkar Institute of Management Development and Research     April 2005       Diploma  :   Finance Management Accounting and Finance        India    Finance Management Accounting and Finance        University of Mumbai     May 2004       IT  :   IT        India    IT        Skills    approach, art, benefits, developing business, Change Management, com, CRM, Crystal Reports, Client, Data Warehouse, documentation, Financial Management, Functional, health information technology, ICM, Information Technology, Japanese, Java Script, marketing, meetings, Access, MS Excel, office, Power Point, Windows 7, win, Word, works, MIS, next, operating system, optimization, Oracle, Developer, processes, coding, Project Leadership, quality, Recruitment, reporting, requirement, Sales, scripts, Siebel, Siebel 7.8.3, Siebel 7.8, SQL, strategy, Training Delivery, translation, troubleshoot, VBScript, VB   "
CONSULTANT,"         CONSULTANT       Profile    Around 5 years of experience in Gathering Requirements, design, development, testing and implementing solutions in SAP and mobile. Worked as business analyst in telecom, Utility Industry. Good knowledge of Operations & Maintenance business process. Experienced in SAP EAM using Compatible units, Design and integration of Design with Work orders. Experience in end-to-end process using computable units for GAS and Electric line of business. Experienced in planning and executing scenarios for End-to-End Testing, Documentation and End User Training Performed Configuration for Plant Maintenance module for End to End process in integration with Material Management Module Knowledgeable in Sales and Distribution module. Extensive experience in documenting reporting requirements to development of the same in SAP ECC and BW. Possess the ability to grasp quickly new concepts and apply the same, the skill, which are typical requirements for working in large SAP R/3 implementations. An excellent team player with a deep sense of commitment and strong desire to learn and grow. Strengths include Intellectual Ability, Ability to work under pressure. Excellent Communication, interpersonal, and presentation skills. Good understanding of Software Development Life Cycles and its different phases. Deans Excellence Scholarship and Distinguish Scholar Award at UT Dallas. EXPERTISE 5 years of experience in Information Technology with specialization in Gathering Business Requirements and Quality Assurance and Testing. Configuration for Organizational Units and Master Data in Plant Maintenance. It includes Plants, Work Centers, Functional Locations, Equipment, Installation/Dismantling at Functional Locations, Equipment Hierarchy, Material, Serial Numbers and Serial Number Profile, Maintenance Plans, Measuring Points and Counters, Document Link, Maintenance Processing, Corrective and Preventive Maintenance Notification Types, Objects and Object Information, Catalogs and Catalog Profiles, Integration of Notification to Order, Order Types, Operation List and Activity Types, BOM's, Costing Sheets. Proficient in Testing and Change Management tools like HPQC, QTP, SMC. Planning and Development of Test cases, Test plans, Test scenarios to meet the products business requirements. Experience in ERP applications. Excellent Communication and Documentation skills and End User Training Testing including GUI Testing, Functional Testing, Performance Testing, Positive and Negative Testing, Security Testing, Integration Testing, System Testing, Load Testing, Interface Testing and Regression Testing. Design documents, As-Is & To-Be process and Function Specifications       Skills          Requirements Gathering   Data Analysis  Business Analysis  Testing  Documentation      Configuration  Design  Functional specification            Accomplishments     Requirements Gatherire :  rements and propose solution which align with cureness    Te.sting, Evaluation and Analysis: ¬†   Mastered engineering scureare ess.equirements and propose solution which align with the businessprograms, including [Program Name] and [Program Name].sted equipment to ensure compliance.  Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment.     Received the ""Deans Excellence Scholarship ""‚Äúand ""Distinguish Scholar Award‚Äù  at UT Dallas. ¬†       Professional Experience      Consultant   07/2014   to   06/2015     Company Name   City  ,   State       Projects: ETGIS, Leak Repair, Cathodic Protection.  Requirements gathering and Data analysis.  Perform Mapping of GIS to SAP.  Working with Developers on creating Dashboard for Reporting and Asset Management Perform Interface Testing using SOAPGUI, Functional Testing and UAT.  Data cleansing involving creating, dismantling and reconfiguring Equipment, Function Locations, Maintenance items in critical environment.  Identifying data discrepancies comparing GIS and SAP Data by working with SME's Acting as a single point of contact between business users and testers.  Identified and automated different processes to significantly bring down the time and resources.  Providing technical and functional support in migration of GIS data to SAP.  Working on Conversion requirements specifications and definition of data elements including clarification of the meaning and purpose of SAP fields.  Working closely with Asset Strategists, Mappers, and GIS Engineers to identify the issues and resolving them.  Using LSMW,IBIP to create and update the Equipment's, and Functional Locations.  Responsible for preparing training manuals for End Users.  Using the PAR (Problem Action Resolution), Quality Center tool for defect tracking.  Responsible for preparing Requirements Document and Testing for Enhancements for GAS and Compliance Team.  Configuration for Capacity Planning and Work clearance Management.          Business Analyst   05/2012   to   06/2014     Company Name   City  ,   State       Southern California Gas Involved in the requirement gathering and designed specifications for business process and Interacted with business users to model the requirements for Reporting Participated in JAD, Gap Analysis session.  Configuring Asset Life Cycle Management (CP10, Gas Storage and Riser Inspection  )end to end process using SAP PM module in integration with MM module Generated Maintenance Plans by Region for Preventive Maintenance.  Design Bundling Program for generation of orders by Region, District, Street, Section, Segment and House no.  Design Exception Report to capture certain conditions which requires different process.  Integration of GIS with SAP for design to be sent to SAP.  Good Understanding of Corrective and Preventive Maintenance.  Creation of Data using QTP for training in different environments.  Scheduling through Click schedule and Click Mobile Preparing Functional Specification Involved in planning and preparing Test Plan, Test Cases and Test Scripts based on business requirements in the areas like Notifications, Designs, Work Orders, Equipment's, Functional Locations, Material Reservation, Material Master, Customer Master, Purchase requisition and other financial transactions.  Created test scripts for front end testing using (GUI and Functionality) QTP.  Maintain Requirements matrix in HPQC Managed HP Quality Center for creating, linking and tracking Defects.  Writing and running test scripts in HPQC for different scenarios.  Providing Support after go-live including training users.  Preparing Job Aids for End User Training.  Involved in User Acceptance Testing of Reports and Debugging.  Design and test reports using BEx Analyzer Define the reports for Compliance with Compliance group, Key Performance Indicator, develop data model and worked closely with development team Worked in translating business processes into technical design documents for M&I process.  San Diego Gas Electric Projects: Construction , Planning and Design Facilitated JAD sessions for Electric Field Memo and Riser Inspection (DIMP) Process in SAP Plant Maintenance Module.  Designed and implemented Electric Field Memo to improve Electric Gas and Transmission Field and Office Operations by automating the End to End process.  Designed complex Compatibility Search for Electric field Memo Data Extraction from Legacy system to SAP for Riser Inspection Designed Process Flow and prepared FunctionalSpec Co-ordinated with Developers with Business requirements Define test scenarios for Mobile Application for Riser Inspection Performed End to End Testing of SAP to Mobile Application Provided training to end users Design process for PMLite and mapped custom table with Costing Sheet for Costing to generate letters in form of pdf to be sent to customers.  Testing Adobe Forms for PMLite.          Business Analyst   01/2014   to   06/2014     Company Name   City  ,   State       Gathered requirements for implementing SAP Financial Supply Change Management process.  Participated in Brain Storming sessions for Collections Management Business process.  Defined Test Scenarios and documented Test scripts for End to End Testing Configure Company Segments, Company codes, Collection Groups, Collection Strategies Data Creation for Testing Preparing Job Aids for End User Training.          Business Analyst   09/2010   to   02/2012     Company Name   City  ,   State       Asset Management Life Cycle Responsible for gathering requirements, documentation and testing Worked in translating business processes into technical design documents Worked in creating query transforms  of the ETL process Design and validated reports Co-ordinated with developer for the requirements.  Managed the Change Management Process.  Uploaded scripts into HP Quality Center from Excel Tested Enhancements, Reports, Functionality and Conversions Performed the Shakedown and Ad-hoc testing before UAT Performed the Smoke, White box, Black box testing before actual execution of test cases.  Reported the bugs and communicated with the developers for tracking the defects.  Tracked, reviewed, analyzed bugs using Quality Center.          Consultant   01/2010   to   05/2010     Company Name   City  ,   State       Conducted market research and prepared business plan for exploring new market opportunities.  Involved in requirements gathering, current market trend evaluation, financial evaluation and comparative study.          Education and Training      Master of Science  :   Information Technology Management   2011       University of Texas   City  ,   State  ,   United States     GPA:   GPA: 3.78/4.0     GPA: 3.78/4.0           Skills     Asset Management, business plan, Business process, Capacity Planning, Change Management, Conversion, Costing, Data analysis, Debugging, documentation, ETL,  Forms, Functional, GIS, GUI, HP, Excel, Office, migration, developer, pdf, Design process, processes, QTP, Quality, Reporting, requirement, Requirements gathering, SAP, Scheduling, Scripts, Specification, User Training, training manuals    "
CONSULTANT,"           CONSULTANT       Professional Summary
















Astute
and innovative attorney with strong ability to develop and implement effective litigation case
strategies and write persuasive motions. Proven ability to resolve complex cases in
clients' favor.¬† Meticulous,
conscientious, tenacious, organized, analytical, and able to thrive in dynamic
environments.¬†¬†

        Skills             Court Procedures  Legal Document Preparation  Strong Researcher  Strong Negotiator
















Organization  Communication  Leadership  Team Player  Litigation Management  Detailed-Oriented ¬† ¬† ¬† ¬† ¬†¬†    Due Dilligence  Deposition  Motion Practice¬†  Regulatory Compliance  Risk Management  Strong Writer  Civil Litigation  Quality Assurance  Professional and Personable  Analytical           Work History          Consultant     06/2014   to   Current      Company Name   ‚Äì   City  ,
                              State     Serve as consultant attorney to major Virgin Islands' law firm that represents individuals, classes, and organizations in plaintiff-side civil litigation, involving areas of contracts, commercial transactions, trusts, bankruptcy, personal injury, and discrimination on the basis of race, national origin, sex, disability, and age.‚Äã¬†  Conduct legal research in complex litigation matters.  Draft pleadings, oppositions to motion to dismiss, summary judgment, daubert motions, and appellate briefs.  Conduct discovery.  Interpret laws, rulings and regulations for individuals and businesses.        Special Assistant Corporation Counsel     03/2011   to   05/2014      Company Name   ‚Äì   City  ,
                              State     Served as Special Assistant Corporation Counsel in the Special Federal Litigation Division, a specialized division created to defend the City and its officials in civil rights cases brought exclusively in federal courts pursuant to the United States Constitution and 42 U.S.C. Section 1983, in which misconduct was claimed against the¬†police, District Attorney, correction officer, and the Mayor of the City of New York.  Made frequent appearances in federal courts and managed heavy caseload.  Evaluated cases and negotiated settlements.  Represented clients at settlement conferences and mediations.  Drafted pleadings, memoranda, settlement agreements, motions, interrogatories and requests for production of documents, initial disclosures, joint pre-trial orders, and letters.  Developed and executed investigative strategies.  Conducted discovery, including taking and defending depositions, and prepared cases for trial.  Investigated alleged criminal and constitutional law violations.  Conducted legal research and analysis.  Interviewed clients and witnesses.  Made presentations to division attorneys and supervisors regarding case developments and strategies.  Developed strategies and arguments in preparation for presentation of cases.  Interpreted laws, rulings and regulations for clients.        Attorney     01/2010   to   01/2011      Company Name   ‚Äì   City  ,
                              State     Served as principal attorney in practice primarily focused  ¬†on family and immigration laws.   Counseled clients on a variety of matters including compliance with various regulations and codes.  Conducted factual and legal investigations.  Drafted pleadings and motions.  Filed and argued motions.  Designed discovery plans and conducted discovery.  Developed and successfully implemented case strategies.  Negotiated and drafted settlement and commercial lease agreements.  Represented client at hearings.        Consultant Attorney     12/2005   to   12/2009      Company Name   ‚Äì   City  ,
                              State     Served as Consultant Attorney by Assisting several law firms during ¬†civil litigation, white collar criminal litigation, and SEC and DOJ investigations regarding matters involving allegations of fraud, anti-money laundering violations, and antiitrust violations.    Analyzed financial documentation and communications such risk alerts and
Suspicious Activity Reports (SAR) to identify regulatory risks and whether
company exceeded its risk appetite in violation of company's own
procedures. ¬†  Reviewed transactions and communications for fraud, ¬†illegal wire transfers, suspicious activities,
breach of contract, breach of¬† fiduciary
duties, and regulatory violations. ¬†  Performed second level and quality control review to ensure documentation
was correctly annotated and categorized prior to production to government
regulators, and adverse parties. ‚Ä®   Reviewed and analyzed documents to determine if
method of calculating out-of-network benefits violated ERISA, RICO, the Sherman
Act and state law. ¬† ¬† ¬† ¬†  Conducted due diligence to ensure
merger/acquisition did not violate U.S. antitrust law.

   Conducted legal research, developed case theories, and drafted memoranda.  Assisted in deposition and trial preparation by drafting privilege logs.   Firms:  Jenner & Block; Arkin, Kaplan & Rice; Debevoise & Plimpton.        Education          J.D.  :   Law     May 2005       Fordham University School of Law
                                    -   City  ,
                                      State     GPA:   Fordham Journal of Corporate and Financial Law, Staff Member
*Dean's recognition for successfully representing client in immigration case
*Archibald R. Murray Public Service Award   Fordham Journal of Corporate and Financial Law, Staff Member
*Dean's recognition for successfully representing client in immigration case
*Archibald R. Murray Public Service Award       Fordham Immigration Rights Clinic
                                    -   City  ,
                                      State           The Honorable Cornelius Blackshear
                                    -   City  ,
                                      State           Bachelor of Arts  :   Criminal Justice     May 2000       John Jay College of Criminal Justice
                                    -   City  ,
                                      State     GPA:   Magna Cum Laude Dean's List Recipient
Bar Admissions   Criminal Justice Magna Cum Laude Dean's List Recipient
Bar Admissions    "
CONSULTANT,"         CONSULTANT           Summary     Master's degree in Computer Science with twenty-five years of experience designing, implementing, and maintaining computer programs, architectures, and operating systems. Expert in C, C++, Java, SQL and with web based applications. Over  ten years' experience teaching as adjunct or full time faculty while running a consulting firm.          Highlights          Proficient in HTML  SQL expert  Analytical      Self-starter  JavaScript expert  C, C++, Java expert            Accomplishments      Awarded United States Patent Number 5,758,052 in May 1998 for Network Management Method Using Redundant Control Processors  Awarded United States Patent Number 5,491,791 in February 1996 for System and Method for Remote Workstation Monitoring Within a Distributed Computing Environment  Deans Scholarship at the University of Pittsburgh towards Ph.D. degree, May 1989 - May 1990  Teaching Assistant at the University of Pittsburgh, Operating Systems, August 1989        Experience      Consultant    January 2002   to   Current     Company Name   Ôºç   City  ,   State    Currently running a business doing general programming and web development. The majority of the work is server side programming using either ASP or PHP with SQL. Recent contracts included a PHP project using MySQL for a ticket broker with 1500 websites. Another was doing business analysis programming using SQL Server, C#, .NET, AJAX, and HTML for a global law firm.        Senior Operations Programmer    January 2001   to   January 2002     Company Name   Ôºç   City  ,   State    Operations programmer responsible for programming card access systems. The programming included enhancements to the Casi-Rusco Picture Perfect system. Responsibilities were to write C and SQL code to enhance the capabilities of Picture Perfect. Maintained a Red Hat Linux 7.1 server for development purposes. Wrote PHP code to generate reports from a MySQL database.        Programming Manager & Systems Analyst    November 1999   to   January 2001     Company Name   Ôºç   City  ,   State    Programming manager for a distance learning web based business. Responsibilities included managing the programming department and the programming for a virtual classroom. The classroom was created using Director with parts including ASP, HTML, Flash, Quicktime and VB.        IS Manager    July 1999   to   November 1999     Company Name   Ôºç   City  ,   State    Programming manager for a web based business. Responsibilities included managing programmers and IT professionals and maintaining the front and back ends of an Internet based business. Programming was done in VB, Delphi and JavaScript.        Systems Analyst - Department Manager    November 1998   to   July 1999     Company Name   Ôºç   City  ,   State    Systems Analyst for a large Internet based automated time clock project. Responsibilities included troubleshooting, interface set-ups with other vendors and new account set-ups. Managed the whole department while the director was not available. Languages used in this position were Java, C++, VB, SQL, FoxPro and HTML. Databases used were Oracle and btrieve.        Senior Systems Developer    October 1997   to   October 1998     Company Name   Ôºç   City  ,   State    Software engineer for an inventory control group in a large project. Product was developed in a Windows and a UNIX environment, with the final product to be delivered under UNIX. Code was developed in C using dynamic SQL on an Oracle database. Duties included coordinating with off-shore programmers, unit testing, sub-system testing, development and performance tuning. Tools were written in VB on a Windows system.        Computer Consultant    April 1994   to   September 1997     Company Name   Ôºç   City  ,   State    Developed a Lotus 123 project to manage resources for the project management team. GE Capital Stamford, CT Maintained and enhanced C programs supporting a client/server collections application. Provided 24 hour customer support for the application as well. IBM Corporation Fishkill, NY Maintained previously existing code written in Lotus 123. Oversaw the delivery of code using TCP/IP and worked on IBM's Financial Data Warehouse's Internet pages. Provided general PC customer support to IBM management. IBM Corporation Southbury, CT Designed and implemented an OS/2 DB2/2 interface for all SQL in a VX-REXX application. IBM Corporation Fishkill, NY Designed and implemented an OS/2 Presentation Manager program in C to capture real-time scientific data from an IBM mainframe assembly line producing computer wafers. The data was captured from the serial port of a piece of equipment monitoring wafer qualify. Graphs were then drawn using the OS/2 PM GPI commands. Spent some time learning GPF as a tool for code development. Self-Employed New Hyde Park, NY Designed and implemented modifications to a dBase program to customize it for a client.        Senior Associate Programmer    January 1990   to   March 1994     Company Name   Ôºç   City  ,   State    and Poughkeepsie, NY Systems Test Lead and OS/2 developer for a large OS/2 project written in C to manage the TPF operating system. This included extensive Presentation Manager and Database Manager knowledge. This was a LAN based system and some communications programming was included. Also did some 370 Assembler programming for the TPF operating system. Additional Programming January 1979 - July 1984 Defense Industry Programmed for defense contractors in Virginia, Maryland and New York mostly using the UNIX operating system, with C, Extended Basic and Fortran. This work was mostly classified; some was real-time analysis for submarine warfare. One 2-year project was mapping for the Defense Mapping Agency.        Education      Master of Science   :   Computer Science  ,   1989    University of Pittsburgh          University of Pittsburgh, Master of Science in Computer Science, 1989, GPA: 3.75 Courses included: Compilers, Computer Architecture. Operating Systems, Algorithm Design and Analysis, Computational Geometry, Information Processing, Database Design, Digital Design, Graphics and Microcomputers. Almost all of this work was done using the UNIX operating system.        Bachelor of Arts   :   Computer Science  ,   1978    State University of New York, College at Potsdam          State University of New York, College at Potsdam, Bachelor of Arts in Computer Science, 1978 Studies included: Languages, Top Down Structured Programming, Systems Programming and Operating systems.        Skills    Sql, Html, Asp, Mysql, Php, .net, Ajax, Business Analysis, C#, Contracts, Ms Sql Server, Sql Server, Os/2, Real-time, Database, Unix, Associate, Defense Industry, Fortran, Lan, Mapping, Test Lead, Topo, Tpf, Assembly, Assembly Line, Client/server, Collections, Credit, Customer Support, Db2, Dbase, General Pc, Ibm Mainframe, Mainframe, Project Management, Rexx, Tcp, Tcp/ip, Wafer, Systems Analyst, Oracle, Web Based, Flash, Engineer, Inventory, Inventory Control, Performance Tuning, Software Engineer, System Testing, Testing, Unit Testing, Access, Casi-rusco, Linux, Operations, Red Hat, Btrieve, C++, Databases, Foxpro, Java, New Account, Ups, Adult Learning, Apache, Back End, Clients, Computer Programming, Database Management, Dod, Government Contracting, Instructor, Mentor, Pascal, Patent, Security, Software Development, Structured Software, Systems Analysis, Teaching, Visual Basic, Web Server, Delphi, Javascript, Algorithm, Architecture, Database Design, Digital Design, Systems Programming   "
CONSULTANT,"         CONSULTANT           Career Focus    Analytical and results oriented professional with 2+ years of extensive experience in conducting, analyzing and interpreting customer, competitor and market intelligence across the marketing spectrum on customer segmentations and product categories. Excellent analytical skills and a strong sense of structure and logic. Ability to prepare high quality presentation and spreadsheet models. Passionate about providing high quality, cutting edge research and have an understanding of the complex profile of consumers and how business can tap directly into their habits, aspirations and attitudes Hands on experience working on projects encompassing market analysis, organization structures analysis, competitive benchmarking, financial analysis and other best practice studies across industries. Demonstrated ability to work effectively, both independently and in a team environment, in an atmosphere of multiple projects, shifting priorities, and deadline pressures. A confident and concise communicator with excellent relationship & team management skills. Possess a flexible & detail oriented attitude.       Summary of Skills        Familiar with SPSS software.
   Expert at MS Word, Excel and PowerPoint.
   Proficient in databases such as Gartner, Forrester, Datamonitor, OneSource, Factiva.              Professional Experience      Consultant    April 2012   to   April 2014     Company Name   Ôºç   City        Capgemini Consulting is the strategy and transformation consulting brand of Capgemini Group, with over 3000 business consultants serving clients across 5 continents across verticals) Key Responsibilities: Investigate & understand key business issues across verticals and providing clear, concise and timely analysis & recommendations.  Capable of designing research methods and turn research findings, market data and industry knowledge into actionable insights, providing critical thinking, insightful and forward looking statements that impact client's business.  Played a key role in redesigning the company's product offerings in response to a quickly changing market by researching the market extensively and developing comprehensive product profiles.  Employ a wide range of research tools, including primary and secondary sources alongside quantitative and qualitative consumer and business research.  Liaison directly with internal clients for project requirements and provide continued assistance through a consulting project.  Interact with personnel of multiple departments and at various levels in the organization.  Projects Executed: Strategic Research: Conducted independent in-depth and insightful research using databases and open source as a part of consulting engagement teams in developing strategies that affect businesses of global clientele.  Market Study / Competitor Analysis: Analyzing market size and growth, understanding trends and identifying key competitors and study the dynamic issues and events that affect the industry.  Engagements include leading vendor analysis of the SaaS HCM market, Big Data analytics competitor landscape study for an IT major client, market analysis for a green technology manufacturer, etc.  Conducted a vendor analysis and benchmarking study on social media monitoring tools to identify the effectiveness of each of the tools.  Best Practices Study / Benchmarking of Best Practices: Preparation of in-depth case studies of best-in-class organizations and benchmarking of costs, technologies and best practices across multiple verticals.  Projects include strategic, financial and operational benchmarking for a leading mid-stream Oil & Gas Company, social media benchmarking study for a leading pharma company, identify leading digital practices in wealth management industry etc.  Client Interface: Built client relationships as an advisor in order to solve critical business problems.  Supported client needs in a timely and efficient manner demonstrating a sense of urgency, tenacity, and commitment to quality and excellent client management.          Intern    April 2011   to   June 2011     Company Name   Ôºç   City        Pantaloon Retail is the flagship company of Future Group, India's retail pioneer, serving over 220 million customers across 85 cities and 60 rural locations through retail formats such as Big Bazaar, Central Malls and HomeTown) Customer Experience Management: Designed and implemented a marketing plan which included market research data from surveys, market analysis and revenue forecasts before and after implementation of the plan.  Commercial evaluation of Activations: Implemented sales promotion plans & new store concepts to generate sales for achievement of targets; coordinated the in-store promotional activities for new releases & special products.  Made recommendations on the financial feasibility of these activations and return on investment, based on the findings.  Activations Management: Responsible for planning and managing the activations at Bangalore Central in order to drive sales.          Intern    April 2008   to   June 2008     Company Name   Ôºç   City        The Goldman Sachs is leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and high-net- worth individuals.) Investment Banking Operations: Worked with the team Treasury of Goldman Sachs to understand the key investment banking operations and studied the effectiveness of key investment banking operations.  Recommended a revision of the current threshold amount for inbound and outbound claims (interest claims, market fines and use of funds) resulting in a 58% increase in productivity of treasury team and reducing the total number of claims by 72%.          Education      Master's   :   Business Administration Marketing Management  ,   2012    Christ University      India    Business Administration Marketing Management        Bachelor's   :   Business Management  ,   2010    Christ University      India    Business Management          Additional Information      OTHER ACHIEVEMENTS: Received the 'Rewards and Recognition Award' within one year of service at Capgemini Consulting for outstanding work delivered in the month of April 2013        Skills    Benchmarking, Big Data, business research, Competitor Analysis, concise, Consulting, client management, critical thinking, clientele, Client, clients, databases, designing, financial, funds, Investment Banking, investment management, managing, Analyzing market, market analysis, marketing plan, market
research, Market, Excel, PowerPoint, MS Word, Oil, personnel, promotion, quality, researching, Research, Retail, sales, securities, SPSS, strategy, Strategic, surveys, Treasury, wealth
management   "
CONSULTANT,"         CONSULTANT           Summary      Hard-working, entry-level Office Assistant, looking to apply my education and experience to a job in Administration. Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts.       Highlights          Microsoft Word, Excel, PowerPoint  Detail oriented  Planning/coordinating  Team leadership  Professional demeanor  Customer Service  Customer Satisfaction      Critical thinker  Excellent research skills            Accomplishments             Experience      Company Name     January 2010   to   Current     Consultant   City  ,   State      Promote products.  Plan and execute home parties.  Educate customers about product with demonstration.  Recruit other consultants.  Help customers with individual orders.  Conduct online parties.  Maintain personal Tupperware website.  Leadership and business accounting skills.  Consulted          Company Name     June 2008   to   January 2015     Caregiver   City  ,   State      Assisted with adequate nutrition and fluid intake.  Planned, prepared and served meals and snacks according to prescribed diets.  Provided transportation, assistance and companionship to clients.  Cleaned and organized patients' living quarters.  Performed household tasks such as laundry, dusting, washing dishes and vacuuming.  Positioned residents for comfort and to prevent skin pressure problems.  Assisted with transferring residents in and out of wheelchairs and adaptive equipment.  Provided personal nursing care in pre- and post-operative situations.  Tended to patients with chronic illnesses.  Assisted with ADLs.  Sensitive to the needs of geriatric patients.  Comforted patients and provided them with reassurance and   encouragement.          Company Name     October 2010   to   April 2011     Customer Service Associate   City  ,   State      Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.  Prevented store losses using awareness, attention to detail and integrity.  Cross-trained and provided back-up for other customer service representatives when needed.  Worked as a team member performing cashier duties, product assistance and cleaning.  Expressed appreciation and invited customers to return to the store.  Assisted customers with store and product complaints.  Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.  Recommended, selected and helped locate merchandise based on customer needs and desires.  Communicated all merchandise needs or issues to appropriate supervisors.  Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.  Organized the store by returning all merchandise to its proper place.  Replenished merchandise shelves with items from the stockroom.  Took special orders in person and over the phone to generate [dollar amount] of additional revenue.  Processed merchandise returns and exchanges.          Company Name     March 2006   to   June 2010     Day Care Provider   City  ,   State      Organized activities that developed children's physical, emotional and social growth.  Made nutritious snacks and meals for children.  Established and maintained a safe play environment for the children.  Monitored children's play activities to verify safety and wellness.  Taught children personal care behaviors, including toilet training and feeding.  Stayed current on all toy and child-related recalls and safety warnings.  Continually encouraged children to be understanding and patient with others.  Coordinated field trips to local parks, fire stations and zoos.  Monitored educational progress by keeping detailed individual charts and files.  28 years infant care experience.  Instructed children in health and personal habits including eating, resting and toilet habits.  Carefully supervised children in play area.  Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.  Conducted phone interviews with parents.  Clearly communicated to children in developmentally appropriate way.  Redirected children to encourage safe, positive behaviors.  Created daily lesson plans for activities.  Physically and verbally interacted with children throughout the day.  Used clear communication and professionalism to develop constructive relationships with families.  Used read-aloud time and alphabet games to promote early literacy.  Prepared, served and cleaned up daily meals for children.  Monitored supply and material inventory.  Maintained a safe, clean and constantly supervised play environment.  Sanitized all toys and play areas daily.  Reported health concerns and posted health warnings in case of illness.          Company Name     June 2002   to   February 2006     Seamstress   City  ,   State      Cut fabric, sewed patterns for drapes, upholstery, window treatments.  Carried industrial size bolts of fabric, operated various type of sewing machines.  On occasion supervised department when lead/supervisor was absent, operated a 2 way radio.  Helped achieve company goals by supporting production workers.  Troubleshooted problems with equipment, devices or products.          Company Name     September 2001   to   May 2003     Cook/Server   City  ,   State      Handled raw seafood, prepared and served food for customers using knives, grill, fryer, crockpot, microwave.  Accepted payment from customers and made change as necessary.  Assisted co-workers.  Cleaned and maintained the beverage area, display cases, equipment, and order transaction area  Cleaned and prepared various foods for cooking or serving  Cleaned bars, work areas, and tables  Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash  Executed various kitchen stations and assisted with, meat, fish, saute or pantry  Greeted guests and sat them at tables or in waiting areas  Inspected dining and serving areas to ensure cleanliness and proper setup  Kept drink stations clean and ready for service  Loaded dishwashers and hand-washed items such as pots, pans, knives  Performed dishwasher duties  Performed serving, cleaning, and stocking duties in establishments  Prepared dishes following recipe or verbal instructions  Prepared food items such as sandwiches, salads, soups, and beverages  Stocked supplies in serving stations, cupboards, refrigerators, and salad bars  Stored clean equipment and utensils  Used all food handling standards  Washed, peeled, cut, and seeded fruits and vegetables  Completed closing duties, including restocking items and closing out the cash drawer.  Checked in deliveries and signed off on products received.          Company Name     December 1998   to   April 2002     Nail Technician   City  ,   State      Owned and operated nail salon, performed manicuring/pedicuring services on clients.  Managed all business operations of the nail salon firm such as billing, client contact database, supplies and stock.  Educated clients about their nail care tips between follow up visits.  Responded to customer inquiries in a friendly and professional manner.  Greeted all guests and assisted them with requests and special services.  Showed appreciation to resort guests by thanking them for their business.  Organized salon paperwork and office files.  Monitored and tracked salon product contracts and deliveries.  Worked a flexible schedule to accommodate salon needs.          Education      University of Phoenix     Jun 2014       Associates  :   General Studies Healthcare Administration    City  ,   State       Health Information Administration coursework         Oakridge Sr High   Jun 1982             City  ,   State              Springfield College of Beauty     Dec 1998       Post Secondary Coursework in General studies   Minor in Accounting/Business      City  ,   State       Nail Technician training         Degree      City  ,   State               Lane Community College      High School Diploma/GED  :   General    City  ,   State  ,   US    General        Skills     Cash handling, Shipping and receiving, Professional and friendly, Careful and active listener,Multi-tasking, 10-Key, Active Learning, Calendaring, Customer Needs, Customer Service, Data Entry, Documentation, Email, Filing, Scheduling, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Typing, Microsoft Excel, Microsoft PowerPoint, Microsoft Word,     "
CONSULTANT,"         CONSULTANT       Summary     Resourceful Marketing Manager accomplished in all aspects of program and project management, content/collateral development, web/online marketing, including web development and design, social media, and SEM. Self-starter skilled at analyzing market trends and customer/stakeholder needs to develop and manage highly-effective programs and campaigns.  Team player with strong ability to communicate effectively with technology, and business audiences.        Highlights          Web Marketing  Product Marketing  Event Marketing  Marketing & Corporate Communications       Web & Content Design   Creative/Collateral Design, Development & Management    Japanese Localization            Accomplishments      Organized and co-produced Japan's first large-scale multi-media event Digital Be-In Tokyo 95 collaborating with Verbum Inc. and IDG Japan, and delivered a short keynote at the event in Japan  Translated ‚ÄúLegal Care For Your Software‚Äù by Daniel Remer and ‚ÄúJAWS MAUI‚Äù by Charles Lyon which were successfully published in Japan  Wrote and published articles in publications both in the US and Japan  Increased company revenue by $3 million each through OEM marketing programs and account management at GO and 3Com        Experience      Consultant   06/2001   to   Current     Company Name   City  ,   State       Consulted for firms including Customers Matter, Panasonic USA, VS Technologies, and Uniforce Sales & Engineering.  My services included; Program/Project Management, market research, event manage website design &development, Content/Collateral Development and Management Event Management Public Relations, Japanese Localization and Management. Successfully launched new company website and raised the company's visibility in the market for Uniforce Sales & Engineering by developing architecture, UI, content, and managing the back-end development with an agency.           Business Development Director   03/2012   to   04/2013     Company Name   City  ,   State      Successfully opened company's first operation in the US. Identified, developed and evaluated business development and marketing strategies based on company objectives and market trends.  Successfully raised company visibility, increased sales by 70% with marketing programs and developing new English website, including architecture, content, UI, and PHP pages.         US Business Development Manager   10/2006   to   07/2008     Company Name   City  ,   State      Developed and implemented business development and marketing strategies for Machine Vision products.  Successfully established visibility in the market through events, ads, and updating company website.         Director, North Asia Marketing   10/1999   to   06/2001     Company Name   City  ,   State      Developed, budgeted, and implemented marketing plans for China, Japan, and Korea.  Managed Japanese localization of company website.  Successfully supported all country managers and channel partners in exceeding revenue goals  through these marketing programs.         Consultant   01/1993   to   10/1999     Company Name   City  ,   State      Consulted for firms including Sybase (SAP), Claris (Apple), Fractal Design (Corel), National Semiconductor J, Dun & Bradstreet J, PacBell (AT & T), and Intelligard (EMC). My services included program/project development & management, account management, event management, public relations and corporate communications, collateral design, development and production, and Japanese localization.     Successfully assisted PacBell in rolling out new DSL marketing campaign by setting up telemarketing infrastructure  Successfully launched corporate identityat press events for National Semiconductor Japan  Successfully managed a product launch event for Dun & Bradstreet Japan  Identified and successfully recruited channel partners for Fractal Design  Successfully launched new products in Japan through a variety of events and programs including localization for Sybase           Japan OEM Program Manager   01/1991   to   01/1992     Company Name   City  ,   State      Developed and managed marketing strategies and programs for each OEM prospect. Successfully sold OEM licenses to 3 prospects and increased company revenue by $3 million . Assisted with Japanese localization of presentation and manual.         Japan Marketing Manager, Product Manager   05/1988   to   08/1991     Company Name   City  ,   State      Successfully launched   3+ Open for Macintosh by developing and implementing MRD and integrated marketing plans as Product Manager. Collaborating with Japan Country Manager on Japan Business Development, developed and managed marketing programs for channel partners and OEMs. Successfully assisted Country Manager in selling $3 million OEM license.  Successfully assisted CEO in identifying and recruiting the first CEO for 3COM Japan.            Education      Bachelor  :   Business and English Literature    Aoyama Gakuin University   City  ,     Japan     Business and English Literature        Marketing Principles, Technical Marketing, Market Research, HTML at UC Berkeley Extension, CA
Public Relations, Event Management at San Jose SU Extension, CA
Web Design, Adobe CS, CSS, JavaScript, Business Law, Accounting, at Foothill /De Anza JC, CA
www.mikikos.com                  Skills      Content/Collateral/Web Design with Adobe Creative Suite, HTML, CSS, JavaScript, PHP Client, MS Office  Japanese linguistics and localization with SDL Tool     "
CONSULTANT,"         CONSULTANT       Summary    Transition from an Application Developer and secure a position as a Business Analyst or Technical liaison with a company that can fully utilize my education and experience, while offering upward growth and opportunity.      Skills          Microsoft .Net Visual Basic and C#  Blaze Advisor .net Rules Engine  HTML, JavaScript  Visual Basic 5.0 and C++ programming - Introduction and advanced concepts.                 Experience      Consultant   06/2012   to   Current     Company Name   City  ,   State       Managed/Designed/Developed Market Segment determination rules. Rules Service provided account and policy a market segment values of either Mid-Market or Small-Market areas of underwriting. Determining market segments streamlined Underwriting workflows and allowed processing center to efficiently handle insured accounts.  Managed/Designed/Developed Underwriting rules question service. Real-time access of questions, per entry screen from online quoting system.¬†Service provided agent or support users immediate access to underwriter questions in regards to the specific entry screen user was working with. Rules provided on-line questions and answers for analysis through Nationwide's underwriting binding authority rules.  Managed/Designed/Developed Underwriting Rules based Protocol system which provided underwriter guidance with little or no agent intervention when assessing a policy's insurance risks.  Managed outside consultant's work assignments while providing technical leadership in designing process flows, business object model, .net web service changes and rules engine updates.  Developed rules decision tables, internal methods, functions and .net field translation for rules engine.  Managed/Designed/Developed Single entry System Determination entry rules. Technical lead on the project, single sign on directed user entry into the commercial lines real time quoting system. With less sign on screens, project provided agents and internal users a streamlined process for ease of doing business when initiating a quote.   Practiced Lean AM (Application Maintenance), developing IT maintenance efficiencies within our department. Creating huddle cards with work details, ""Swim Lanes"" for project delivery, and huddle board meetings, allowed our development team to concentrate on quality while removing overhead processing costs.    Managed/Designed/Developed Light Touch Underwriting Account renewal rules.¬†Technical lead on the project.¬†Managed renewal rule code deployments into requested test and production environments. Designed Blaze code for renewal rules by routing certain accounts to underwriting and other processing units. Developed decision tables, SRL code functionality to process account authority rules. Project increased policy renewal flow rates by having less underwriter intervention and routing accounts directly into specific processing units.          Application Staff Specialist   04/1986   to   06/2012     Company Name   City  ,   State       Managed/ Developed FICO rule applications using Templates, Decision tables, Rule Sets, Patterns, while integrating SRL code to provide viable business solutions in developing work flow authority levels to processing units, and pertinent policy information to Underwriters.  Responsible for developing System, Product rule sets which directed system entry and product availability to both internal users and outside insurance agencies. System successfully routed small market agents to use selected products and lines of business for quicker issuance of Harleysville policies. Small Market rule processes created less call center interaction with agents and generated over $300K in small market premiums in one quarter.            Developed/Maintained Web Services for Underwriting Rules Engine. By integrating Commercial lines and Agent Portal data with Blaze (Fair Isaac), rules engine output enhancing Underwriters ability to analyze data in English terms and establish profitable decisions for each policy submitted. Applications consisted of Insurance System/ Product Determination and Underwriting Binding Authority interfaces. Services developed with Visual Studio 2010, C# .Net wrappers integrated XML business objects with Blaze rules software.  Developed windows console application for unit testing FICO rules. Testing Framework allowed user to enter test cases through Excel and create XML file input invoking specific Insurance rules. Application increased Business Analyst productivity by allowing more time for writing business rules and less time correcting defects within integration test phase. Software developed with C#, Visual Studio .Net and Microsoft programmability InterOp.  Researched/Developed Insurance New Business and Endorsement object models for Policy Binding Authority. Arranged planning sessions with Data Modelers, and Business Analyst to develop schemas using Visual Studio XSD and XML structures.  Managed Team Foundation Server deployments for .Net and SQL Database changes. Experienced with Visual Studio TFS source control and Data Backlog Items.  Coordinated group meetings, multiple project production implementations with developers concerning deployment strategies and project implementation dates.  Designed object models, and system determination process flows.  Designed SDLC documentation and deployment procedures for production implementations.  Coded .net web services unit testing and analyzing rules requests with proper rules response validating specific rules processes.  Managed SQL Server Database valid values table, updating and inserting data rows. Table provided data translation from outside vendor to internal values used by Underwriting Rules Engine.  Utilized SQL Server 2008 management system.  Developed Legacy mainframe IT specifications for system enhancements related to Agent Portal initiatives.  Provided IT technical leadership for legacy mainframe, Quality Assurance using SDLC methodology, Architecture design and implementation of CICS web based applications with DB2 relational database interfaces.          Education and Training      Bachelor's Business Administration degree  :   Computer Science    Ursinus College    Computer Science        A.A.S DP  :   Computer/Applied Science    Montgomery County Community College    Computer/Applied Science        Certificate in Computer Programming.      Maxwell Institute, Computer Learning Center            Interests      Exercise and weight training.    Gardening and Recreational Fishing.        Skills    Blaze Advisor .net 6.10.1, Microsoft C# .net 4.5 framework, Developed Technical Specifications, Business object Models in XML, TFS Source Control,¬†HTML, JavaScript, Technical Leadership, Excel, Quality Assurance, Real-time processing, SDLC, SQL Server Management 2014, Visual Basic 5.0, Microsoft Visual Studio 2013 and 2015.   "
CONSULTANT,"         CONSULTANT       Summary     An accomplished and results-driven  MARKETING AND SALES MANAGER AND PROFESSIONAL  with extensive experience in new business development, branding, customer relations, account and people management, training and development, and new, emerging, and traditional media. Leverages practical experience with strong communication skills, working well with all levels of an organization. Possesses a proven track record of turning underperforming business units into profit centers. A creative thinker and reliable producer who drives strategic initiatives from conceptualization through implementation.         Highlights          Business turnarounds   B2B and B2C expertise                      Consistently executes against objectives             Account management          Supervisory management                Excellent presentation skills   Project management  Analytical to ensure successful strategy  Social media  Nimble, highly creative and visionary capabilities            Experience      Consultant   09/2001   to   Current     Company Name   City  ,   State      Founded company and earned profits quickly through cold-calling, client following bringing new ideas and new and emerging media into the mix (e.g. social media, online marketing campaigns). Handled coordination day-to-day company operations, people management, training, strategic planning, marketing strategy development, local, regional, and major account management, development and implementation of specialized marketing programs and strategies, budgeting, vendor procurement, and client relations. Stayed abreast of marketing and advertising trends. Negotiated media buying by saving clients money (e.g. saved one client over $200,000).and maximized clients' financial investment.     Developed and implemented strong online strategies including social media mixed with traditional media for clients marketing efforts. Earned client loyalty and increased revenues by 213%   Created award-winning websites, commercials, print designs and packaging.  Developed series of national public service announcements garnering massive media attention.           Additional Experience     TIME WARNER CABLE MEDIA SALES, Chatsworth, California,  Television Advertising Account Manager,  1998-2001. Hired for new position to expand local and regional business. Learned and executed television media advertising logistics from scratch. Transformed from zero billings to billings that exceeded the performance of all other representatives in less than one year. Generated all clients through cold-calling efforts and educating prospects of value and ease of television advertising. Oversaw production; worked with and managed producers and clients. Earned confidence of clients by defining strategies to ensure proper budget management, setting expectations as well as researching and collecting demographic information for ad campaigns.   LOS ANGELES DAILY NEWS, Los Angeles, California,  Advertising Account Manager , 1996-1998. Sold newspaper advertisements to local accounts through cold calling efforts. Tripled revenue of underperforming territory in first year. Promoted to second underperforming territory and quadrupled revenue in local business. Handled 40 accounts daily, met hourly deadlines, made presentations to clients, and created special sections to insert into paper through creative selling efforts. Participated in layout of ad copy, reviewing proofs with clients, and managing production, art staff, and training other sales reps. Planned advertising campaigns with clients.   DAILY PILOT, Costa Mesa, California,  Advertising Account Manager , 1992-1995. Sold newspaper advertisements to local and regional accounts through cold calling efforts. Increased billing by 619% in three months. Handled 30 accounts daily, met hourly deadlines, made presentations to clients, and created special sections to insert into paper through creative selling efforts. Convinced agencies of national advertisers to advertise in small, local newspaper. Recognized as consistent top performer and broke all sales records. Served as president of public speaking organization, and as ambassador for Costa Mesa Chamber of Commerce.   SOUTH COUNTY NEWS, Mission Viejo, California,  Account Executive , 1991-1992.  Entrusted with growing challenging accounts after several months at company; turned into profit center. Created sections to sell and generated new revenue.          Affiliations     WOMEN IN CABLE TELECOMMUNICATIONS (WICT), Los Angeles, California,  President  , Southern California Chapter, 2003-2004. Managed 20 senior-level entertainment executives on the local chapter's Board of Directors by assigning and delegating responsibilities. Executed several events aligned with organization's mission statement, ""Develop Women Leaders Who Transform Our Industry"". Raised money for the chapter to host events for the 500 members. Developed comprehensive package of sponsorship opportunities; demonstrated great cost-savings to sponsors while securing funds to run chapter. Tripled membership, secured high-value creative sponsorships, and met and exceeded all objectives required by the National Association.    Vice President , Southern California Chapter, 2003. Assisted president in running chapter and securing sponsorship dollars. Helped create and launch formal mentoring program, and served as formal mentor. Secured funds through sponsorships sold to large corporations including Disney, ABC, and Time Warner.    Sponsorship Chair , Southern California Chapter, 1999-2000. Formalized structure for sponsorships, assigned teams to raise money, and secured funds for events.       Education      B.A  :   Marketing   1990       VANGUARD UNIVERSITY   City  ,   State               Professional Development      Public Speaking, Toastmasters, International ¬†   The Networkers, Costa Mesa Chamber of Commerce ¬†   Advertising, Vanguard University ¬†       Publications      Manire Speak , current ongoing blog.   Women in Cable Telecommunications (WICT) , Multichannel News, 2004   University Public Perceptions , study commissioned by Vanguard University, 1990.       Computer Skills     Microsoft Office Excel, Word, PowerPoint; iWork Numbers, Pages, Keynote; QuickTime; QuickBooks; Tweet Adder; Adobe Readers; GoToMeeting; Join.Me; Preview; Skype    "
CONSULTANT,"         CONSULTANT         Professional Summary       Health care Administrative Assistant with 3 years of experience    Experience in the health field for 5+ years    Allocated monthly budget of $1000 for Muslim Students Association's planned activities    Organized fundraising events with the supervision of the Event coordinator at Wing's Program         Skills           Skilled in Microsoft Office Suite, Adobe Premier Suite, SQL Database, and SAS    Planning and development    Strategic decision making    Fluent in English and Urdu, Functional in Spanish        Data Management    Excellent communication skills    Time management    Conflict resolution             Work History      Health Revenue Specialist  ,     02/2019   to   Current     Company Name   ‚Äì   City  ,   State       Developed work plans to meet business priorities and deadlines.    Devised strategies to improve organization efficiency and optimize group management.    Kept detailed records of project progress, discrepancies and other funding.    Understood fee schedule and terms for all contracts which invoices are submitted.    Verifies drugs and services are properly authorized and proper documentation is on file.    Assists training new team members and providing input for the team.     Communication with team members, intake, pharmacy, insurances, and management.    Analyzing trends to solve complex issues.          Administrative Assistant  ,     10/2017   to   12/2018     Company Name   ‚Äì   City  ,   State       Perform clerical tasks such as answering phone calls, filling paperwork, delivering films, and faxing documents to insurers and other healthcare providers.    Communicated with patients, visitors, and staff to ensure that all needs were being met.    Worked extensively with electronic medical records.    Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.    Created PowerPoint presentations for business development purposes.    Monitored premises, screened visitors, updated logs and issued passes to maintain security.          Internship  ,     06/2016   to   08/2016     Company Name   ‚Äì   City  ,   State        Work extensively with organization's electronic medical records to schedule patients, coordinate shifts, provide service to the under insured.      Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.      Shadow physicians and nutritionists regularly.      Organize annual fundraising dinner to sustain free clinic's daily operations.      Answered telephone inquiries from clients, vendors and the public.      Performed tasks such as taking vitals, primary and secondary assessments.           Administrative Assistant  ,     05/2015   to   08/2016     Company Name   ‚Äì   City  ,   State        Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.      Assist the event coordinator with organizing fundraising events and compiled informational packets for potential donors.      Participated in marketing and outreach and other visibility efforts, as requested.           Education      Bachelor of Science  :   Community Health  ,   2017     University Of Illinois At Urbana-Champaign   -   City  ,   State        Elected to Vice President for Pakistani Students Association in 2016      Elected to Fundraising Chair for Muslim Students Association in 2016      Coursework in Health Planning, Health Administration and Health Finances, Health Data Analysis, Macroeconomic Principles, and Healthcare Systems               2018     College Of DuPage   -   City  ,   State        Coursework in Emergency Medical Technician, Statistics and Medical Terminology             Skills      Skilled in Microsoft Office Suite, Adobe Premier Suite, SQL Database, and SAS  Planning and development  Strategic decision making  Fluent in English and Urdu, Functional in Spanish    Data Management  Excellent communication skills  Time management  Conflict resolution        Work History      Consultant  ,   06/2018   to   12/2018     Company Name   ‚Äì   City  ,   State       Developed work plans to meet business priorities and deadlines.    Devised strategies to improve organization efficiency and optimize group management.    Kept detailed records of project progress, discrepancies and other funding.    Supported clients with business analysis, documentation and data modeling.    Collaborated with clients to develop and shape budgets, processes, business intelligence and strategies.          Intern  ,   10/2017   to   05/2018     Company Name   ‚Äì   City  ,   State        Perform clerical tasks such as answering phone calls, filling paperwork, delivering films, and faxing documents to insurers and other healthcare providers.      Communicated with patients, visitors, and staff to ensure that all needs were being met.           Internship  ,   06/2016   to   08/2016     Company Name   ‚Äì   City  ,   State        Work extensively with organization's electronic medical records to schedule patients, coordinate shifts, provide service to the under insured.      Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.      Shadow physicians and nutritionists regularly.      Organize annual fundraising dinner to sustain free clinic's daily operations.      Answered telephone inquiries from clients, vendors and the public.      Performed tasks such as taking vitals, primary and secondary assessments.           Administrative Assistant  ,   05/2015   to   08/2016     Company Name   ‚Äì   City  ,   State        Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.      Assist the event coordinator with organizing fundraising events and compiled informational packets for potential donors.      Participated in marketing and outreach and other visibility efforts, as requested.        "
CONSULTANT,"         CONSULTANT       Summary    USE MY SKILLS TO MEET THE REQUIREMENTS OF THE
		COMPANY I WORK FOR IN ORDER TO COMPLETE THE
		COMPANIES GOALS.      Skills        Excel and Microsoft Office
	         Read Schematics and Blue Prints            Work History            Company Name                  Experience      Company Name   City  ,   State     Consultant      Had Classes for safety and handed out rule books to personnel. Set up programs on their computers help them keep current location of their inventory (Rail Cars). Set up a process for computer personnel to report information on movement of inventory to their Supervisors.¬†        Company Name   City  ,   State     Manager Asst. Bldg. Superintendent,
						Manager of the Demurage and
						Switching Billing, Asst. To
						Clerical Director, Manager Crew              Company Name   City  ,   State     Manager        Prevention of Inter-modal equip-									ment.  Retired) Assembler Chrysler Automotive
	McDonald Aircraft Co.	Long Beach, Calif.	Assembler on DC 8 Aircraft
	General Telephone Co.	Long Beach, Calif.	Central Office Computers Tech.          Education and Training          Tuloso-Midway High School	Corpus Christi Texas            Diploma      San Jacinto College		Pasadena Texas	(60 Semester Hours)
	General Telephone		Long Beach, Calif.	(4 company schools        Personal Information    Non Smoker or Drinker. I am  punctual honest and have a good work ethic.        Skills    Automotive, Consolidations, DC 8, Excel, Microsoft Office, Office, Read, San, Schematics, Telephone      Additional Information      PERSONAL INFORMATION
	Non Smoker or Drinker. I am  punctual honest and have a good work ethic.     "
CONSULTANT,"         CONSULTANT         Education and Training      Master of Health Administration     2015     University of Missouri   Ôºç   City  ,   State            Master of Science  ,   Health Informatics and Bioinformatics   2015     University of Missouri   Ôºç   City  ,   State     Health Informatics and Bioinformatics       Bachelor of Science  ,   Business Administration - Marketing   2011     University of Missouri   Ôºç   City  ,   State     Business Administration - Marketing       Skills          Healthcare Analytics (4 years), Physician Engagement (2 years), Project Management (4 years), Consulting  2 years), Sales (5 years), Marketing Strategy (4 years), Tableau (2 years), Excel (5 years), Excel (5 years),  Public Speaking (5 years), Machine Learning (2 years), Financial Analysis (5 years), Databases (1 year),  SQL (1 year), Business Development (3 years), Business Intelligence (2 years), User Experience Design (2  years)              Experience      Consultant     Jun 2015   to   Current      Company Name   Ôºç   City  ,   State     Inception, design, sales, and implementation of consulting services in over 15 hospitals across the US.  Produce and execute work plans to achieve clinical, operational, and financial improvement initiatives.  Develop rapport with hospital executives, hospital staff, and physicians to foster hi-performance teams.  Analyze financial, patient experience, throughput, and quality data to develop clear strategic actions plans.  Presents clearly and concisely to physicians and executives to persuade and drive change.  Train new analyst and consultants in analytic tools such as MySQL, Excel, Tableau, and Weka.  Assist in the development, design, and sales of propitiatory mobile applications used for physician compliance
and contracting.  The application is currently available on both iOS and Android.  Author white papers and web content which are used for client marketing and client education.         Health Plan Financial Analyst     May 2014   to   May 2015      Company Name   Ôºç   City  ,   State     Created automated pricing tools based on contractual language and multiple drug lists.  Developed predictive models which accurately assessed member risk of year over year PMPM shift.  Queried and built client facing reports using Teradata, Excel, and PowerPoint.  Produced management dashboards with key performance indicators for senior leaders.  Investigated and analyzed Rx trend reports for clients, account teams, and other functional areas.  Compiled and analyzed multisource data to prepare contract adjustment reports.  Collaborated with competitive intelligence department to develop incumbent responsive pricing strategies.  Built customized reports in collaboration with clients to investigate patient Rx utilization.         Business Analyst     Aug 2013   to   May 2014      Company Name   Ôºç   City  ,   State     Developed interactive Business Intelligence dashboards for clients to measure return on investment.  Established new sales strategies and value propositions for the sales team.  Created market impact maps in ArcGIS to assist the strategic expansion of MHC services.  Project owner for Office 365 and SharePoint implementation.  Results included eliminating costs for local file
servers, optimizing file access & auditing capabilities, and promoting collaboration.  Led HIPAA audits that resulted in the implementation of numerous physical and technological safeguards
improving compliance and minimizing the risk of financial exposure.  Designed and distributed patient consent documentation in collaboration with Health Literacy Missouri.  Monitored and audit enterprise master patient index database using InterSystems' HealthShare platform.         Marketing Manager     Jun 2011   to   Aug 2013      Company Name   Ôºç   City  ,   State     Created and developed online marketing strategy with integrated website to improve lead generation and
minimize response time.  Measurable impact included an increase of new unit sales by 35% and being awarded
first place in district growth in 2012.  Leveraged marketing analytics on existing customer database to better align departmental sales promotion
with customer demographics and seasonality demand.  Directly sold major units to customers and consistently awarded for performance in both volume and margin
levels.  Project manager for implementation of customer reward systems software which included a proof of concept,
funding request, installation, training, and post installation ma nagement.  Troubleshoot hardware and software issues in multiple departments.         Accomplishments      Project Management Professional (PMP) - Eligible
GROUPS
Health Information and Management Systems Society (HIMSS)
2013 to Present
HIMSS is a global, cause-based, not-for-profit organization focused on better health through information
technology.  HIMSS leads efforts to optimize health engagements and care outcomes using information
technology.  American College of Healthcare Executives (ACHE)
2014 to Present
American College of Healthcare Executives is an international professional society of more than 40,000
healthcare executives who lead hospitals, healthcare systems and other healthcare organizations.        Willing to relocate: Anywhere      Skills    analyst, auditing, Business Development, Business Intelligence, competitive intelligence, hardware, concept, Consulting, prepare contract, client, clients, Databases, database, documentation, file
servers, financial, Financial Analysis, functional, ma, Machine Learning, Marketing Strategy, marketing, market, access, Excel, Office, PowerPoint, SharePoint, MySQL, enterprise, online marketing, pricing, pricing strategies, Project Management, promotion, Public Speaking, quality, rapport, Sales, SQL, strategy, strategic, Tableau, white papers, Teradata, trend, Troubleshoot, website, web content, Author      Additional Information      Willing to relocate: Anywhere
Authorized to work in the US for any employer  LINKS
https://www.linkedin.com/in/dylanstrecker
AWARDS
Honorary Member of the Upsilon Phi Delta Honor Society for Health Administration
October 2014
The mission of the Upsilon Phi Delta Honor Society is to recognize, reward, and encourage academic
excellence in the study of healthcare management and policy.     "
CONSULTANT,"         CONSULTANT       Summary    Building Design and Construction Manager
Extensive management leadership in successful operations, devising strategies to measurably improve corporate profit. Adept at acquiring, developing and managing building construction projects across a wide range of project types. Expertise in executing the Work while managing staff and accounting. Key skills include Business Development, Building Construction, Estimating, Scheduling, Contracts and Negotiations, Building Design and Project Management.          Experience     01/1996   to   Current     Consultant    Company Name   Ôºç   City  ,   State      Expanded new business opportunities in Texas for Program Management firm.  Developed contacts with Owners and Architects to develop relationships and solicit project possibilities.  Provided Project Management and Cost Consulting Services to Owners and Architects on major Higher Education, K-12, and Healthcare Projects.  Worked with Contractors and Construction Managers to reconcile Estimates, Schedules and Scope Changes.  Advised Owners, Developers, and Lending Institutions in contracting with Architects, Engineers, Constructors and Subcontractors.  Project involvement includes design and construction of educational, healthcare, apartment complexes, retail, hotels, office, and religious facilities.  Range of project construction costs to $250 million.  Identified numerous oversights and construction error on major Austin hotel project.  As a fast-tracked scheduled project, a firm opening date of the hotel was necessary for convention bookings.  Advised Owner on needed corrective measures, realistic costs/ schedules and worked with developer to implement solutions.  Secured design/build projects for Clients with a satisfaction and being hired for their next projects without any competition.  This was affected by thorough cost estimating, scheduling, great project management staff involvement providing up-front information to the client during the process.  Worked with State of Texas Emergency Management on Disaster Relief to coordinate Applicants' efforts with FEMA.  Developed matrix to manage information regarding status of all Non-Profit Organizations.  Advised Applicants on solutions for corrective measures and how to implement them.         01/1986   to   01/2001     Principal    Company Name   Ôºç   City  ,   State      Developed new business.  Procured Design/Build, Competitive Bid, and Negotiated projects.  Recruited all office and project staff.  Managed all estimating, scheduling and operations of projects including healthcare, educational, retail, offices, religious, and technology facilities.  Formulated proposal presentation, contracted with architectural/engineering firm to design/build major project and developed a joint venture partnership to perform the Construction.  Client subsequently had firm build two additional facilities in State.         01/1986   to   01/2006     Principal    Company Name   Ôºç   City  ,   State      Founded a new Architectural firm to address projects for Clients.  Performed numerous projects as design/build contracts.  Designed, documented and developed new projects.  Contracted Engineering support for documentation.  Projects included educational, healthcare, retail, offices, research and technology, and religious facilities.  Designed and documented multiple industry projects for repeat Clients.         01/1984   to   01/1986     Branch Office Manager / Business Development Manager    Company Name   Ôºç   City  ,   State      Launched branch office of major Construction Firm.  Developed new business contacts, and in working with existing clients, expanded additional work on several projects as scope changed in business process.          Education     1965       Architecture    University of Houston   Ôºç   City  ,   State  ,   United States    Architecture             Post-graduate studies in City Planning, University of Houston (Houston, TX)
 Architect, State of Texas License #6624
 Texas Residential Construction Commission Registration #41143              Professional Affiliations    American Institute of Architects
 City of Rollingwood, Texas - Planning & Zoning Commission 1986-1989, Utility Commission 2009-2012, Chairman 2012
 Tarrytown UMC, Co-Chair Building Committee 2001-2004, Board of Trustees 2004, Chairman. 2005
 Volunteer Healthcare Clinic, Board of Directors, 2012-Present      Skills    Architect, business process, Competitive, Consulting, contracts, Client, Clients, design and construction, documentation, Engineering support, estimating, fast, office, next, developer, Profit, Program Management, Project Management, proposal, research, retail, scheduling   "
CONSULTANT,"         CONSULTANT       Professional Profile    Consultant/System Engineer with 6  years in HealthCare IT. Primary focus has been on Linux with a recent emphasis on Regulatory Consulting and Transition of Care. Experienced in training and development of associates along with development of documentation.      Qualifications          Working independently  Training program implementation  Quality control  Process improvement   System testing        Gap analysis  System administration  UNIX system performance monitoring  Technical writing  Unix/Linux environments            Relevant Experience    Created build guides that ultimately led to the automation of many elements of the build process for several teams. ¬†This automation saved my team as well as others, weeks of build time and has allowed for a more standardized process.      Experience      Consultant   08/2015   to   Current     Company Name   City  ,   State       Provides leadership and oversight to engagements so that results are met on time as well as to ensure value is being provided to the client.  Ensures appropriate resources are allocated and maintained to facilitate successful completion of projects, which includes working with Project Managers from all across the Consulting Organization to ensure project alignment.  Multi-tasks the delivery of several project initiatives designed to enhance the services and level of support provided to the client.  Plans and arranges the project deliverables in alignment with the expectations of the client and the business need to ensure that the client will successfully be able to meet Meaningful Use measures.  Conduct on-site client workshops and client summits as needed and determined by the hospital systems.  Manage Provider and hospital data through various tools including DiscernVisualDeveloper, HNAuser, and Bedrock Build hundreds of rules and pools for Direct and Transition of Care for clients.  Create and maintain build guides and team collateral to use for future client and new hire training.  Build guides and workflows were also used to partner with an internal automation team to streamline our processes.  Works with the hospital systems and designated HIM staff on how to maintain systems once we begin to disengage from the product.          SYSTEM ENGINEER - Health Sentry   02/2013   to   08/2015     Company Name   City  ,   State       Backend support on production servers of extracted data on Linux systems including investigation of corrupt data, creating SSH keys, extracting data from client database, managing disk space and troubleshooting.  Front end work on production servers by maintaining OpsJobs and troubleshooting any operation failures.  Often working with the client to teach the ongoing maintenance of the OpsJob.  Effectively communicate project status reports both internally as well as to the client through weekly meetings and calls.  Create various macros and spreadsheets for quality assurance checking Create and run numerous SQL queries.  Manage and monitor the FTP, PHINMS and VPN connections on a daily basis to provide a proactive approach to catching any issues.  Use custom CCL scripts to modify the format of HL7 messages.  Create and provide appropriate workflow documentation for clients to support the system and setup during the testing processes.  Adhere to applicable client access, client notification, and change management policies and procedures.  Work with other Engineers to alleviate problems with data extracts.          SYSTEM ENGINEER   06/2012   to   02/2013     Company Name   City  ,   State       Assist HR teams with designing and implementing solutions Rebuilt a custom tool for Events Planning team using Microsoft Access.  Put together documentation for implemented changes Assist with PeopleSoft, Data Archive Manager, and Taleo resume parsing project Conduct ""fact finding"" meetings with various team members to better understand how the solution would be used.  Held regular meetings to provide updates on the current status of work and to give a timeline of completion.          SYSTEM ENGINEER - Project Implementation   05/2010   to   06/2012     Company Name   City  ,   State       CernerWorks Project Implementation Backend support of servers operating on Linux, AIX, HP-UX, and occasional VMS systems.  Support service pack installation and continued maintenance of solutions, and infrastructure.  Identify where applications are having performance/reliability issues; analyzes and formulate a proposed method to correct issues.  Perform domain replicate/refreshes from a production environment to a non-production environment.  Work through a queue of Service Requests to resolve issues the client reported or that other internal teams encountered.  Worked with other internal architects to resolve more complicated issues.  Manage end user access and privileges including group 0 access, creation of user profiles, and custom lists.  Support the maintenance of specific clients and their servers/application needs including after-hours work.  Build various servers including Websphere, RRD, Chart and Citrix Servers.  Coordinate with client for the testing of environment functionality as well as service pack installs and the subsequent downtimes.  Completed numerous service package installs for non-production clients and for testing partners.  Maintain long-term support and management; troubleshoot and resolve issues daily.          Education      MBA  :   Information Systems   2015       Park University   City  ,   State       Information Systems        Bachelors of Science  :   Business Administration/Management   2015       Park University   City  ,   State       Business Administration/Management        Associates of Applied Science  :   Computer Networking   2010       ITT-Technical Institute   City  ,   State       Computer Networking        Skills    AIX, automation, change management, Citrix, Consulting, client, clients, database, delivery, designing, documentation, FTP, HP-UX, HR, leadership, Linux, macros, managing, meetings, access, Microsoft Access, Works, PeopleSoft, policies, processes, quality assurance, SSH, Servers, scripts, spreadsheets, SQL, troubleshooting, VPN, VMS, Websphere, workflow, workshops   "
CONSULTANT,"         CONSULTANT         Profile     A highly accomplished, skilled and talented Consulting manager with a thorough understanding of the Software development Life Cycle and a proven track record of successfully providing overall direction to project teams and managing client relationship.       Professional Experience      Consultant  ,   01/2001   to   11/2014    Company Name   Ôºç   City  ,   State      Led a data migration project for a client P & C insurance company from a legacy client server insurance system with a relational backend to a n-tiered insurance system which involved the entire gamut of activities from defining requirements, selecting the application tool suite to use for the data migration, performing data mapping and gap analysis, designing the technical approach, performing the necessary business analysis, engaging with the target system vendor technical leads to ensure structural compatibility, developing the transformation, testing the transformation all the way to the upload into the target system, supporting the UAT and creating a deployment plan Led and managed the design, development and implementation of a Billing module of a P & C system to support a change in the lockbox financial institution Served as a Technical Project Manager as well as a vendor relationship manager on a Commercial Lines Expansion Project, a key business initiative of the client company to enable the organization to underwrite business in additional states.  This CL Expansion effort is expected to capture 1.5% of the commercial lines market in each additional state (about $35,000,000) by the end of 2011 Led and managed a cross functional team to successfully migrate existing processes from an in-house personal lines system to a system in a hosted environment Led client efforts to support external IS audit conducted by Ernst & Young Led and managed the design, development and deployment of a print solution using Accelio suite of products (now part of the Adobe suite of products) to replace an existing print sub-system for a P & C Insurance system.  Conducted an internal practice-wide training to prepare other teams to undertake such print solution development efforts for other P & C clients Led and managed the design, development and integration of a custom built compliance software sub-system to help a P & C Insurance system comply with the requirements of the Office of Foreign Assets Control (OFAC) Assisted the IT Director at a client company in migrating their existing legacy system to the POINT IN system.  This was a full service engagement that included, analyzing and determining the hardware requirements for the selected system, negotiating the hardware purchase (saved the client over 40% on the original hardware purchase price), overseeing the hardware installation, developing the UAT plan, overseeing the UAT,  advising and assisting the clients' IT Director on the project.  Conducted an analysis of the popular CRM software packages and presented the findings to the clients' senior management team as part of an effort to facilitate their selection of a CRM package Technically led the design and development of an Imaging prototype system Provided technical leadership in re-designing the Guy Carpenter report to ensure accuracy and better data processing Provided technical leadership for migrating a Commercial lines system to a new payment vendor Provided production support on several client engagements Mentored junior level staff on several system development efforts Provided expertise and oversight in the development of marketing collateral Participated in a technical advisory role in determining the feasibility and the subsequent techno-business analysis of implementing an e-bill presentment module for a personal lines system which involved a lockbox vendor replacement.          Software Engineer  ,   01/2000   to   01/2001    Company Name   Ôºç   City  ,   State      Designed, developed and tested insurance applications.  Maintained existing insurance applications.          Sr. Applications Analyst Programmer  ,   11/1997   to   12/2000    Company Name   Ôºç   City  ,   State      Designed, developed and tested applications using Centura/SQL Windows as the frontend and Oracle as the backend.  Translated business requirements into technical specifications.  Formed a part of the core group on several teams for customizing and deploying the company's base P & C Insurance system Implemented Aviation, Tourism and Garage Liability lines of business for Sul America using Centura as the front end and Oracle as the back end.  Implemented Lead and Asbestos as well as Engineering lines of business for Zurich American using SQL Windows as front end and Oracle as the back end Formed a part of the core group of a successful team that implemented an  insurance/auto-warranty system for General Motors Corporation using Centura Developer for the front-end and Oracle as the back-end Participated in responding to RFP's as an SME Led the conversion of a 16-bit WPC (P&C Insurance) system as a technical advisor to its 32-bit version Mentored junior level staff on application development efforts.          Education      Master's degree  :  Computer Science  ,  2000    University of South Carolina   Ôºç   City  ,   State  ,   USA     Computer Science         Bachelor's degree  :  Physics  ,  1992    Gujarat University   Ôºç   City  ,   State  ,   India     Physics                   Accomplishments      Cross functional leadership and management:  Served as a Technical Project Manager as well as a vendor relationship manager on a Commercial Lines Expansion Project, a key business initiative of the client company that was aimed at capturing 1.5% of the commercial lines market in each state (about $35,000,000) by the end of 2011 Process migration leadership: Led and managed a cross functional team to successfully migrate existing processes from an in-house personal lines system to a system in a hosted environment Application audit support:  Led clients' effort at supporting an external IS application audit conducted by Ernst & Young Leadership in Application Design, Development and Deployment: Technically led and managed the design, development and deployment of a print solution using Accelio suite of products (now part of the Adobe suite of products) to replace an existing print sub-system for a P & C Insurance system.  Leadership in the design, development and deployment of compliance software: Technically led and managed the design, development and integration of a custom built compliance software sub-system to help a P & C Insurance system comply with the requirements of the Office of Foreign Assets Control (OFAC) Leadership in data migration from a client server to an n-tiered system: Led a data migration project from a legacy client server insurance system with a relational backend to a n-tiered insurance system.          Skills     Adobe suite, application development, approach, Assembler, Billing, business analysis, C, Carpenter, CL, client server, hardware, hardware installation, conversion, CRM, client, clients, data migration, data processing, Database, Delphi, designing, senior management, financial, functional, HTML, Imaging, Insurance, Languages, leadership, Director, market, marketing collateral, Access Basic, Office, MS-Office, MS-Project, Windows, Windows 2000, negotiating, Operating Systems, Oracle, Developer, Pascal, processes, Programming, RFP, SQL Server, SQL Windows, UNIX, Visio, Visual Basic    "
CONSULTANT,"         IT CONSULTANT         Professional Summary     Highly qualified Electronics Engineering Technician with training and experience in electrical and mechanical systems. Demonstrated ability to read schematic diagrams and use appropriate test equipment to troubleshoot equipment and manufactured products. Excellent at contributing to team and project success by sharing acquired knowledge and using strong interpersonal communication skills to encourage high-level performance. Proficient in installing, maintaining, calibrating, configuring and troubleshooting. A stellar work ethic with the ability to excel in a fast-paced environment.       Skills          Preventive and reparative maintenance  Troubleshooting  Mechanical systems  Testing  Soldering and wiring  Installation  Hardware diagnostics  Time management      Cost estimation  Operation system software  Microsoft Office  Project Management  Staff management  Advanced critical thinking  Technical support            Work History      IT Consultant  ,     04/2016   to   Current     Company Name   ‚Äì   City  ,   State      Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.  Coordinated with Owner to evaluate and improve software and hardware interfaces.  Documented all software development methodologies in technical manuals to be used by  c ompany employees in future projects.  Inspected equipment and assessed functionality and optimized controls.  Supported Chief Operating Officer with daily operational functions.  Adjusted software parameters to boost performance and incorporate new features for meeting customer needs.  Responded to customer requests via telephone and email and effectively answered questions and inquiries.         Master Technician  ,     11/2017   to   03/2019     Company Name   ‚Äì   City  ,   State      Perform Maintenance and Operating System Checks on Mac and PC Platforms.  Track each repair service performed by maintaining accurate and detailed records using Lightspeed POS System.  Effect repairs to assigned equipment by following established Electrostatic Discharge (ESD) and safety standards and procedures while conducting quality assurance checks on electronic devices.  Services customer product, including receiving/shipping of devices.  Protect company equipment by utilizing proper testing and repair procedures.  Maintain software by installing, configuring and troubleshooting various applications.  Maintain and Diagnose component level repair of various generations of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, and other related peripheral equipment.  Tested various types of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops and other related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments.  Supported technicians in equipment maintenance and repair.  Requisitioned new supplies and equipment.  Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.  Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints.¬†  Used diagnostic and testing processes in collaboration with technicians to identify, define and solve development issues.  Monitored installation and operations to consistently meet rigorous customer requirements.  Coordinated with vendors to identify and procure appropriate equipment necessary for the project.  Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols.  Initiated a project management knowledge study and subsequently standardized project management practices.  Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.  Set up PC and Apple desktops and laptops and all types of mobile devices.  Trained and supported end-users with software, hardware and network standards and use processes.  Provided Tier 1 IT support to non-technical internal users personnel through desk side support services.  Documented all transactions and support interactions in system for future reference and addition to knowledge base.  Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users.  Evaluated and responded to incoming sales leads and requests for technical support assistance.  Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.  Managed customers' expectations of support and technology functionality in order to provide positive user experience.  Provided excellent customer service through communication and interpersonal skills.  Exercised creativity and flexibility to respond quickly and positively to shifting demands, tight deadlines and simultaneous handling of multiple detailed tasks.         General Manager  ,     07/2011   to   11/2017     Company Name          To manage operations of a Papa John's.  Responsible for overall operations
    of the restaurant, which include overseeing the staff, monitoring inventory,
    purchasing equipment and supplies, and ensuring quality customer service
    and compliance with all food and beverage regulations.  Trains, hires, and
    schedules other employees.  Requires a high school diploma or its equivalent
    and 4-6 years of related experience.  Familiar with a variety of the field's
    concepts, practices, and procedures.  Relies on extensive experience and
    judgment to plan and accomplish goals.  Performs a variety of tasks.  Leads
    and directs the work of others.  A wide degree of creativity and spontaneity is
    expected.  Typically reports to top management (District Operator).         Education      Bachelor of Business Administration (B.B.A  :   Business Administration and
    Management, General      University of Mary Hardin-Baylor   -   City  ,   State           Bachelor of Business Administration (B.B.A  :   Business Administration and
    Management      University of Houston   -   City  ,   State           Certifications     Technical Support Fundamentals       Skills      Preventive and reparative maintenance  Troubleshooting  Mechanical systems  Testing  Soldering and wiring  Installation  Hardware diagnostics  Time management    Cost estimation  Power systems  Operation system software  Microsoft PowerPoint  Project Management  Staff management  Advanced critical thinking  Technical support        Work History      Master Technician  ,   11/2017   to   03/2019     Company Name   ‚Äì   City  ,   State      Perform Maintenance and Operating System Checks on Mac and PC Platforms.  Track each repair service performed by maintaining accurate and detailed records using Lightspeed POS System.  Effect repairs to assigned equipment by following established Electrostatic Discharge (ESD) and safety standards and procedures while conducting quality assurance checks on electronic devices.  Services customer product, including receiving/shipping of devices.  Protect company equipment by utilizing proper testing and repair procedures.  Maintain software by installing, configuring and troubleshooting various applications.  Maintain and Diagnose component level repair of various generations of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, and other related peripheral equipment.  Tested various types of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops and other related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments.  Supported technicians in equipment maintenance and repair.  Requisitioned new supplies and equipment.  Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.  Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints.¬†  Used diagnostic and testing processes in collaboration with technicians to identify, define and solve development issues.  Monitored installation and operations to consistently meet rigorous customer requirements.  Coordinated with vendors to identify and procure appropriate equipment necessary for the project.  Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols.  Initiated a project management knowledge study and subsequently standardized project management practices.  Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.  Set up PC and Apple desktops and laptops and all types of mobile devices.  Trained and supported end-users with software, hardware and network standards and use processes.  Provided Tier 1 IT support to non-technical internal users personnel through desk side support services.  Documented all transactions and support interactions in system for future reference and addition to knowledge base.  Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users.  Evaluated and responded to incoming sales leads and requests for technical support assistance.  Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.  Managed customers' expectations of support and technology functionality in order to provide positive user experience.  Provided excellent customer service through communication and interpersonal skills.  Exercised creativity and flexibility to respond quickly and positively to shifting demands, tight deadlines and simultaneous handling of multiple detailed tasks.         General Manager  ,   07/2011   to   11/2017     Company Name          To manage operations of a Papa John's.  Responsible for overall operations
    of the restaurant, which include overseeing the staff, monitoring inventory,
    purchasing equipment and supplies, and ensuring quality customer service
    and compliance with all food and beverage regulations.  Trains, hires, and
    schedules other employees.  Requires a high school diploma or its equivalent
    and 4-6 years of related experience.  Familiar with a variety of the field's
    concepts, practices, and procedures.  Relies on extensive experience and
    judgment to plan and accomplish goals.  Performs a variety of tasks.  Leads
    and directs the work of others.  A wide degree of creativity and spontaneity is
    expected.  Typically reports to top management (District Operator).      "
CONSULTANT,"         CONSULTANT       Professional Summary    Over 15 years of experience in the Non-profit social services sector. Specific target populations: underserved Native American, Latino, youth, adults and families. Passionate about helping others become empowered and self-sufficient through community resources and wrap-around services. Extensive work in the following areas: operational management, case management, grant writing, program development/ management, fundraising, community outreach and direct client services.       Skills        Microsoft Word, Power-point, Excel & Office Project Evaluation Media Relations Employee and Volunteer Training Grant Certification Project Coordination            Work History      CONSULTANT       Assist individuals with ESL (English as a second language) tutoring and preparation for citizenship exam.  Provide event coordination for Golden Boy Promotions (GBP), marketing and outreach in the community and serve as personal assistant for VP of Digital/Marketing ¬≠ Mr.  Scott Tetreault (E: Scott@goldenboypromotions).         Lead Employment Specialist      Company Name   -   City  ,   State     02/2015   -   03/2016       Develop and maintain relationships with community referral sources, such as Department of Rehabilitation (DOR), work source centers, America's Job Exchange and others.  Maintain close contact with clients during job training and placements to resolve problems and evaluate placement adequacy.  Locate barriers to client employment, such as inaccessible work sites, inflexible schedules, and transportation problems, and work with clients to develop strategies for overcoming these barriers.  Participate in job development and placement programs, contacting prospective employers, placing clients in jobs, and evaluating the success of placements.  Collaborate with community agencies to establish facilities and programs for persons with disabilities.  Coordinate recruitment and placement of training program participants.  Provide intake, job placement and retention for clients with disabilities including Veterans in the greater Los Angeles area.         Interim Director/ Program Manager / Grant Writer      Company Name   -   City  ,   State     06/2004   -   01/2015       Assure AIC and its mission (to empower the Albuquerque Urban Native American community and others through provisions of wrap-around services designed to promote wellness, education, self-sufficiency and tradition), programs and services are consistently presented in a strong positive imagery to relevant stakeholders and throughout the community.  Oversees fundraising, planning and implementation, including identifying resource requirements, researching funding sources, establishing strategies to approach funders, submitting proposals and administrating fundraising records and documentation.  1 Oversee, monitor and apply for funding yearly with contracts awarded from the following: NM Indian Affairs Department, NM Department of Health, City of Albuquerque, Navajo Nations and various foundations (Otten, Kellogg, First Nations, etc).  Plan, organize and implement yearly events for the community such as: Summer Solstice, Back to School, Feed the Children, Halloween, Thanksgiving, Christmas and yearly Job/Health Fairs.  Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.  Recruit, interview, and hire or sign up volunteers and staff.  Serve on Community Committees to promote healthy families and children to reduce poverty, unemployment, substance abuse and domestic violence.  Maintain and seek new relations with state Senators, Representatives and other state officials to promote information/ education on AIC and the impact of services upon the Urban Native American community.  Current status in regards to grant funding obtained - approximately $300,000 + in funding awarded by state, city, foundations and the Navajo Nations.         Languages    Bilingual in Spanish      Education      MA  :   Counseling      WEBSTER UNIVERSITY   -          June 2004       Emphasis in Mental Health/Substance Abuse Dual Diagnosis  Emphasis in School Counseling (Elementary Education)  Participated in 2 Clinical Practicums for a total of 700 hours earned with supervision  Completed 48 hours of coursework         Bachelors of Art  :   Psychology & Family Studies      The University of New Mexico   -   City  ,   State     May 2001       Obtained a double major in completed coursework for Psychology & Family Studies  Inducted into ""Psi Chi,"" the National Honor Society in Psychology for scholastic achievements  Actively participated as a student intern (Family Studies coursework requirements) at two different nonprofit organizations  Dean's List (Spring & Fall 2003 - 2004)         Skills    approach, Behavioral Health, Chi, interpersonal communication, contracts, Counseling, client, clients, Department of Health, documentation, English, event coordination, fundraising, marketing, Media Relations, Mental Health, Excel, Exchange, Office, Power-point, Microsoft Word, Project Coordination, proposals, Psychology, public speaking, quality, recruitment, Rehabilitation, researching, Spanish, supervision, transportation, tutoring   "
CONSULTANT,"         CONSULTANT       Experience     09/2016   to   08/2017     CONSULTANT    Company Name   Ôºç   City  ,   State      Supports the planning, organization, development, and direction of overall operation of a $1M Substance Abuse and Mental Health Services Administration grant during its no cost extension.  Provides information, technical assistance and training to ensure the program operates in accordance with current federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as may be directed by the Principal Investigator, to assure that the medically related emotional and social needs of persons receiving substance abuse intervention are met/maintained on an individual basis.  Collaborates to present on ""Alcohol and drug risk patterns of patients screened by advanced practice registered nursing (APRN) students"" at the 13th annual meeting of the International Network on Brief Interventions for Alcohol and Other Drugs, Lausanne, Switzerland.  Ensures program is in compliance with applicable state and federal guidelines and writes final financial and program report for submittal to SAMHSA.         01/2016   to   08/2016     GRANT PROJECT COORDINATOR    Company Name   Ôºç   City  ,   State      Planned, organized, developed and directed overall operation of an alcohol screening, brief intervention and referral to treatment (SBIRT) training and evaluation project for 8 Advance Practice Registered Nurse (APRN) programs in three states using a $1M Substance Abuse and Mental Health Services Administration (SAMHSA)grant.  Served as Project Director by applying knowledge of administrative procedures of budget, procurement, personnel and other administrative functions to ensure project activities were completed on time, within budget, and met their goals.  Worked to ensure the program operated in accordance with current federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as directed by the Principal Investigator, to assure that the medically related emotional and social needs of persons receiving substance abuse intervention were met/maintained on an individual basis.  Supervised team of three employees to locate or collect, organize, enter and analyze 5000+ electronic and paper surveys within three months to evaluate program for no-cost extension eligibility.  Collaborated to resolve web-based training and survey accessibility problems.  Produced, edited and published several SBIRT training videos to sbirtonline.org and YouTube using on-the-job training.         07/2014   to   09/2015     PATIENT ADVOCATE    Company Name   Ôºç   City  ,   State      Planned, organized, developed, and directed Social Services in accordance with current federal, state, and local standards, guidelines and regulations, our established policies and procedures, and as directed by the Administrator, to assure that the medically related emotional and social needs of the Cancer Life Center patients were met/maintained on an individual basis.  Provided health education, case management and support to 300+ patients diagnosed with cancer, their families and care providers resulting in significantly fewer hospitalizations and reduced costs for care amongst supported patients.  Assisted in developing a nationwide model for cancer navigation using guideline-driven cancer management strategies and a $15 million Centers for Medicare and Medicaid Services Innovation Grant.  Guided the work of several staff in resolving problems with reporting weekly progress towards defined goals, reviewing and evaluating statistical reports as well as collaborating with patients and their families to increase patient medication compliance and attendance to scheduled physician appointments.         04/2010   to   04/2014     GRANT ACCOUNTS OFFICER    Company Name   Ôºç   City  ,   State      Planned, directed and implemented program through which $137.6M Department of Housing and Urban Development (HUD) grant was administered to purchase and redevelop 1,246 affordable housing units in five states within three years; defined scope of 300+ projects, tracked project and overall program progress, created and distributed project status reports; reviewed and approved contracts, provided guidance on reporting and payment;  Communicated with local municipalities, small governments and community groups to study environmental health problems and methods of disease prevention, coordinated nationwide environmental health protection programs, and evaluated and improved health education programs.  Created, submitted and processed invoices and expenses totaling $37M, paying close attention to detail.  Coordinated meetings with internal and external staff, collaborated to ensure individual projects were completed on time and within budget.  Attended conferences/meetings and reviewed literature to stay abreast of current knowledge and issues.  Monitored contractor compliance with specified programmatic and federal benchmarks in achieving their goals.  Presented on ""National Environmental Policy Act (NEPA) Part 50: Environmental Hazards Compliance Requirements for HUD Nonprofit Grant Recipients"" to Habitat for Humanity International administrative staff, contractors and developers.  Awarded a Certificate of Appreciation from Habitat for Humanity International.         05/2009   to   09/2009     PROJECT CO-COORDINATOR    Company Name   Ôºç   City  ,   State      Planned, directed and executed the Women, Infant, and Children (WIC) Nutrition and Health Survey in Chicago using a National Institutes of Health grant.  Scheduled and supervised 12 data collectors at six sites.  In so doing, accelerated participant recruitment by identifying and correcting common misinterpretations of survey's purpose, risks, and benefits.  Identified equipment needs, worked with principal investigator to develop data collection/information management system, compiled and delivered data collection packets, and on biweekly basis made purchase requests averaging $100.  Evaluated program activities for compliance with organizational, state and federal guidelines.  Recruited, interviewed, and hired 400 survey participants; recorded contracts and mailed financial incentives totaling more than $2,000.          Education          Doctor of Philosophy  :   Public Health Candidate Community Health Education    Walden University TBD   Ôºç   City  ,   State      Public Health Candidate Community Health Education GPA: 3.3       2009     Master of Public Health  :   Community Health Sciences    University of Illinois at Chicago School of Public Health   Ôºç   City  ,   State      Community Health Sciences Capstone: A Qualitative Assessment of Alzheimer's Disease Services and Programs GPA: 3.4       2007     Bachelor of Arts  :   Sociology Pre-Health Sciences    Loyola University Chicago Loyola University Wellness Center Nursing Services   Ôºç   City  ,   State      Sociology Pre-Health Sciences GPA: 3.3        Summary    Master's degree and more than seven years of experience planning, organizing, developing and directing social service projects. Possesses excellent communication and organization skills, pays attention to details and innately listens, empathizes and responds to patients, families, internal and external partners.
Forward thinking, emotionally intelligent and effective social services coordinator. Supervised team of three employees to locate or collect, organize, enter and analyze 5000+ electronic and paper surveys within three months to evaluate program for no-cost extension eligibility. Communicated progress to leadership and staff at all levels through detailed reports and presentations. Recognized by management for exceptional planning, analysis, writing and leadership skills and promoted to healthcare consultant. Commended by colleagues and management for being flexible, diligent and thorough.      Highlights        Microsoft Office Outlook, Word, Excel, PowerPoint, Publisher, Atlas.ti, SPSS, SAS and Internet            Skills    administrative, administrative functions, attention to detail, benefits, budget, Cancer, case management, conferences, contracts, data collection, direction, disease prevention, environmental health, financial, health education, Innovation, Director, meetings, Mental Health, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, navigation, Network, nursing, organizational, personnel, policies, procurement, progress, receiving, recruitment, reporting, SAS, Social Services, SPSS, surveys, technical assistance   "
CONSULTANT,"         CONSULTANT       Summary    College graduate with interest in insurance claims work. Proven record of success in all endeavors. Strong work ethic and focus on the details. Excited to begin career in investigative work. Searching for an entry level position as an insurance claims adjuster.      Skills          Unix, SQL Server 2005, SQL Server 2008, SQL Server 2008R2, VM-Ware, ODBC, SQL, PL/SQL, Access, MS Office Suite, MS Visio, Oracle 10g, Oracle 11g, SAP Business Objects BI Suite, PeopleSoft, ADP, and cView SAP Business Objects Suite, MS Reporting Suite, MicroStrategy, MS Office Suite, Tableau  Industry Software: SQL Server Studio, EmpCenter, CQCS, DNA, DNA-sme, IMC, eSoms, and cView  Web Design:  Internet Explorer, Netscape Navigator, Chrome, Firefox, JAVA, ASP.NET, and HTML  Operating Systems:  MS Windows Professional/Enterprise/XP/7/8, NT, Novell NetWare  Server Environments:  SQL 2008, SQL 2008R2, SQL 2012, Oracle 11g, Oracle 11g2, and RPG Metadata, SAS, PeopleSoft, ADP, Ceridian Encore, SSRS, SSAS, SSIS, ETL, Access, Excel, Teradata, Crystal Reports, ServiceNow, SharePoint, and Cyberquery              Experience      Consultant   07/2016   to   Current     Company Name   City  ,   State       Top 4 Financial Institution) Create SQL queries, stored procedures, and tables to extract data   Analyze data to create executive team dashboards and daily visualizations   Utilize Excel pivot tables to monitor observations within the Core Finance metadata template¬†  Analyze Core Finance and GBAM Americas feeds for manual spreadsheet remediation   Support data stewards with review of various domain issues with vlookups extractions   Document process improvements to enhance the data integrity   Conduct data reviews to ensure the data quality and reasonability of data feeds supplied to EDM Generated trend reporting to assist with reducing the number of feed gaps   Environment - Access, Excel, SharePoint, SQL Server, Metadata, Teradata, and Adaptive.          Database Analyst   04/2016   to   07/2016     Company Name   City  ,   State       Provided technical support and basic development for computer applications and programs   Documented technical specifications to design or redesign complex projects and applications   Analyzed complex computer application problems to maintain or restore functionality Led the resolution of complex issues or escalated as needed to meet established SLAs   Prepared programming specifications and completed programming tasks to develop basic, and/or assist in the development of moderately complex, computer solutions   Prepared program test data, tests and debugs programs using Waterfall methodologies Updated and completed documentation, procedures and user guides to ensure data quality   Participated in testing and updating the business continuation plan Planned and analyzed highly complex business requirements  Environment - SQL Server, Teradata, Oracle 11g, Oracle Discoverer, MicroStrategy 9.3.1, Metadata, and BMC Remedy.          Senior Business Intelligence Analyst   02/2015   to   04/2016     Company Name   City  ,   State       Developed and enhanced WebI reports and universes through Business Objects Provided technical support to triage database performance and reporting related issues Reviewed and interpret report SQL to determine data source and business logic Conducted report requirement gathering sessions with project business SMEs Compiled report mapping of legacy reports to aid in Change Management communication Quality Assurance tested additional objects in the universe structure to ensure data quality Created functional and technical specifications according to business requirements Conducted unit and system tests with various technical tools including SSAS Collaborate with Business SMEs to develop report testing strategy using Agile methodologies Conducted UAT with Business units and Quality leaders Performed various tasks throughout Software Development Life Cycle (SDLC) Environment - SQL Server, Oracle 11g, Business Objects WebI, Tableau 9.0.1, and ServiceNow.          Reporting Analyst   10/2013   to   02/2015     Company Name   City  ,   State       Reviewed and translated current state Business Object/Crystal Reports/Report Builder/MSRS Reviewed and interpreted report SQL to determine data source and business logic Conducted report requirement gathering sessions with business SMEs and focus groups Developed new or modify reports in MSRS, BIDS, and SQL Server 2008 R2 or 2012 Compiled report mapping of legacy reports to aid in Change Management communication Designed, developed, and implemented new and existing interfaces for ETL processes using SSIS Created Logical and Physical Data Models utilizing ERWIN Developed and implemented data warehouse tables and views with Metadata Created functional and technical specifications according to BRDs Created test plans to validate the adherence to business requirements using HP ALM QC Conducted Unit and System tests with various technical tools including SSAS Collaborated with Business SMEs to develop report testing strategy using Agile methodologies Conducted UAT with the eSOMS Business SMEs to ensure data integrity and quality Environment - ERWIN, eSOMS, SQL Server 2008R2, SQL Server 2012, SQL, SSAS, SSIS, SSRS, SAP BO Crystal Reports, MS Office Suite, MS Visual SourceSafe, MS Visio, and TOAD.          Business Analyst   04/2012   to   09/2013     Company Name   City  ,   State       Collaborated with team members and clients to gather HR/payroll report requirements Created functional and technical specifications according to BRDs Configured screen layouts, dashboards, workflows, and interfaces according to HR specifications Developed and enhanced reports using SAP Business Objects with SQL, PL/SQL, and Oracle Integrated developed HR reports into SQL and Oracle based ERP environments Analyzed query performance and optimization using SSAS and other analytical tools Documented functional specifications and procedural documentation for HR BRDs Developed and enhanced WebI reports and universes through Business Objects Provided technical support to triage database performance and reporting issues Created test plans to validate the adherence to HR business requirements using SQL Conducted Unit and System tests to ensure data integrity with various tools including SSAS Provided technical guidance and direction to peers Designed, developed, and implemented new and existing programs for ETL processes using SSIS Environment - SAP Business Objects BI, Visual Basic, SQL Server 2005, SQL Server 2008R2, SQL Server 2012, VM-Ware, ODBC, SQL, PL/SQL, SSAS, SSIS, SSRS, MS Office Suite, Oracle 10g, Oracle 11g, Oracle 11g2, JavaScript, PeopleSoft, ADP, Kronos, and ETL.          Business Analyst   09/1999   to   12/2011     Company Name   City  ,   State       Interrogated data for domestic and international banks and credit unions including Fifth Third Manipulated large financial datasets and utilized complex queries for data transformations Cross departmental collaboration for software development as subject matter expert (SME) Collaborated with team members and clients to gather and document project requirements Acted as liaison between clients and technical teams to aid in go-live transition Created functional and technical specifications according to BRDs Created Logical and Physical Data Models utilizing ERWIN Developed and enhanced reports using SAP Business Objects with PL/SQL, SQL, and Oracle Generated business reports including matrix, parameter reports, charts, with drill down functions Integrated developed reports into SQL and Oracle based ERP environments Designed and conducted technical knowledge transfer sessions at various client sites.          Education and Training      B.S. Degree  :   Information Management Systems    Wayne State University   City  ,   State       Information Management Systems        A.S. Degree  :   Accounting    Wayne County Community College MCL Distinction   City  ,   State       Accounting        Skills    ASP.NET, Business Objects, Crystal Reports, data warehouse, DNA, JAVA, JavaScript, SharePoint, MicroStrategy 9.3.1, MicroStrategy, Oracle Discoverer, Oracle, PL/SQL, PeopleSoft, pivot tables, SAP, SAS, Software Development, spreadsheet, SQL, SQL Server, Tableau 9.0.1, Tableau, technical support, Teradata, triage, Unix, Visual Basic, Web Design     "
CONSULTANT,"         CONSULTANT       Summary     As a proud Microsoft employee, I'm driven by Customer obsession, Growth Mindset and One Microsoft principles. In every position I've had at Microsoft, my guiding principle has been taking customer feedback and advocating for cross-organizational initiatives to unite the ecosystem to provide the best possible product, services and support experience for our customers. Combining my technical knowledge and experience with my excellent communication, problem solving and strategic planning skills, I have been on the front lines providing dedicated engineering support; delivered and created Services global portfolio offerings;  architected and delivered cloud migration engagements; driven our critical watch-list customers  through Get to Green programs and built proactive outreach scale models to empower the entire Microsoft ecosystem from account teams, support, services and product engineering teams with visibility, awareness, data and actionable guidance to improve customers' Skype for business and O365 experience.         Experience     02/2016   to   Current     Consultant      Enterprise Communications Global Practice), Microsoft
Accepted a position in ECGP, specifically to help develop and expand the ""Get Healthy"" program as well as act as a Solutions Architect for pre-sales, artefact and delivery activities on these engagements.  My key contribution to date has been taking the on premises framework and content and developing the hybrid and Online frameworks and content.  The program will go live at the end of July at which point our focus will be around training global delivery resources.  I have worked on PG escalations with large customers like 3M in their Online ""Get Healthy"" efforts, as well as engaging with customers like Alcoa (SfBOnline), Aon (O365Dedicated), Lubrizol, AllState (on premises) to scope, customize and deliver ""Get Healthy"" offerings
Assisted with AirLift deliveries as well as conducting technical interviews for Consultant and Architect level candidates.         06/2013   to   02/2016     Premier Field Engineer      City  ,   State      DSE workload of at least 1600 hours as well as assisting on many transactional engagements, specifically Risk Assessment as a Service and Office 365 Network Performance assessments for customers like Delta Airlines.  I worked with two dedicated customers, and many transactional customers to analyze performance issues, and assist with getting their environments healthy using RaaS, but primarily ongoing KHI and CQM analysis and SCOM alert tuning, and helping them move to more real-time methods such as StatsMan and Call Quality Dashboard
As part of the AIG O365 team who recently achieved a 40 million dollar O365 deal, I was the Lync DSE on the AIG account for two years and they have just renewed their Lync DSE contract for another two years.  I focused on helping them stabilize their environment and starting to position them for successful hybrid environments as part of their O365 strategy.  I worked as the DSE for multiple other customers helping them transition from IM & P to replacing AT&T conferencing company-wide (with enterprise voice capabilities, analysis and correction of all performance and call quality issues, as well as assisting them with merger/acquisition scenarios and successful consolidation/migration of two Lync environments
Assisted on transactional engagements for Citrix, Carnival Cruise Lines, Florida Hospital, Diebold, Kelloggs Company and provided back up for other PFEs covering Amazon, Visa, Mastercard, Humana, Deloitte, King County and State of Washington.  Volunteered for MySkillsForAfrika, and assisted the Botswana Innovation Hub with their Skype for Business deployment.         01/2009   to   06/2013     Lead Application Engineer    Company Name          Responsible for designing and engineering unified communication solutions.  Lead Lync Application Engineer.  Completed migration from OCS 2007 R2 300 user deployment to on-premise Lync 2010 deployment for 25K user capacity with IM, presence, group chat, federation, PIC, audio-video collaboration and Cisco/Tandberg integration functionality.  Also completed acquisition and integration of Morgan Keegan's Lync 2010 environment.  Designed Lync 2013 architecture and completed Polycom integration with RMX and DMA infrastructure.  Additional responsibilities include mobile device management solutions deign and implementations, including Blackberry, Good, ActiveSync and MobileIron.          Education and Training     1998     Associate degree      University of Stellenbosch and Nelson Mandela Metropolitan University                 1996     Matriculation Certificate      Collegiate Girls High School                 07 / 2018     MCSE  :   Communication    Communication            Microsoft ¬∑ License: F372-7058
MCSA: Office 365 - 07 / 2015 - 07/2018
Microsoft ¬∑ License: 10013480              Skills    go live, Architect, audio, Cisco, Citrix, Consultant, content and developing, content, delivery, designing, Engineer, focus, Hub, Innovation, Office, migration, Enterprise, Network, Quality, real-time, Risk Assessment, sales, strategy, video      Additional Information      MCITP: Lync Server Administrator 2010 - 05 / 2013
Microsoft ¬∑ License: 10013480     "
CONSULTANT,"         CONSULTANT         Highlights           Employee relations     Performance management strategies   Excellent interpersonal and coaching skills    Course Prep for SHRM-SCP (May 2017)       Employee handbook development  Event management  Manager coaching and training  Employee relations  Hiring and retention            Experience      Consultant     Aug 2015   to   Current      Company Name   Ôºç   City  ,   State    Create professional business presentations.  Contacted new and existing customers to discuss how specific services¬†could meet their needs.    Developed innovative business plans and sales strategies for customers. ¬†Rese  arched economic processing factors to determine the best process and sales strategies.   Coordinated and managed major proposal processes from initiation to implementation.  responses.  Formulated a comprehensive business plan complete with clear and actionable sales goals and targets.   Analyzed client requirements, created a business plan and drove strategy development.    Planned and negotiated media buys, including TV, radio, print and digital.          Director     Apr 2012   to   Aug 2014      Company Name   Ôºç   City  ,   State    Carefully selected, developed and retained qualified staff, as well as trained  [number]  new staff annually.   Created annual goals, objectives and budget and made recommendations to reduce costs.   Assisted in the design and execution of programs that contributed to a  [%]  growth of the organization in the  [year]  fiscal year.   Administered, directed and coordinated the activities of the agency.   Served as liaison between management, clinical staff and the community.   Expertly planned, coordinated, organized and directed all operations of the agency.   Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.   Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.   Organized and led weekly personnel meetings with  [number]  team members.   Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.   Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.   Created and implemented the exit and interview program process.   Advised top management on appropriate employee corrective actions.  Ran the bi-weekly payroll process.          Director     Jul 2009   to   Current      Company Name   Ôºç   City  ,   State    Created and implemented the exit and interview program process.    Created and modified job descriptions within all departments.   Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.  Maximized company revenue by  [Action taken] .   Identified key growth opportunities for the business through  [Action taken] .   Managed the day-to-day tactical and long-term strategic activities within the business.   Reduced and controlled expenses by improving resource allocation.   Represented the agency to government, funding and field sources at meetings and conferences.  Addressed program and policy issues, developed best practices and improved service delivery.    Created executive analysis reports highlighting business issues, potential risks and profit opportunities.   Negotiated and reviewed business contracts and financial models with profitability and financial success in mind.   Reviewed federal and state laws to confirm and enforce company compliance.   Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.         Human Resource Manager     Jun 2007   to   Sep 2009      Company Name   Ôºç   City  ,   State    Increased the employee base by  [Number] % to meet changing staffing needs.   Implemented an innovative employee incentive program, which resulted in a  [Number] % increase in staff productivity.   Recruited and interviewed  [Number]  applicants per  [Time period] .   Answered employee questions regarding  [Topic]  and  [Topic]  and resolved any issues.   Advised managers on organizational policy matters and recommend needed changes.  Conducted new employee orientation to foster positive attitude toward organizational objectives.  Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.     Identified staff vacancies and recruited, interviewed and selected applicants.   Directed personnel, training and labor relations activities.         Human Resource Assistant     Jun 2003   to   Sep 2007      Company Name   Ôºç   City  ,   State    Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.   Improved accuracy of payroll journal entries by developing and implementing a payroll reconciliation tool.   Accurately processed data, validation and transmission for weekly, semi-monthly and sale payrolls. Prepared and filed sales and use tax returns, telecommunications tax returns, gross receipts returns, franchise tax returns, annual reports and other miscellaneous filings.          Education        Management    Holmes Community College   Ôºç   City  ,   State            Master of Science  ,   Counseling Education and Education Psychology Psychology    Mississippi State University         Counseling Education and Education Psychology Psychology       Bachelor of Science  ,   Business Administration    College of Business and Professional Studies, Mississippi University for Women         Business Administration       Skills     Revamped the orientation process for all new hires, which was implemented company-wide.  Successfully decreased staff turnover by  [Number] % in  [Number]  months. ¬†P rovided assistance in resume building, training, and career path development. ¬† Reduced employee turnover by 10%.¬† Created  [Number] -week virtual training sessions for a  [Program type]  certification program.        Qualifications            "
CONSULTANT,"         CONSULTANT             Experience     07/2011   -   Current     Company Name   Ôºç   City  ,   State    Consultant        Developed new business for PARS in the governmental retirement plan marketplace while building long-term relationships with school district superintendents and chief business officials.  Exceeded revenue and gross profit goals at IKON as a Major Account Executive, selling over $1 million annually to the University of Vermont.  Executed the highest level of customer interaction specializing in strategic relationship building & solution selling.  MANAGEMENT / As part of the Management team at PARS, assisted in the development of company marketing strategies and future products including national expansion.  As the only Major Account Executive and most experienced sales rep on the local IKON team, I coached and developed incoming sales reps and lead our six person sales team.  Engaged in leadership opportunities for the region including the Six Sigma program, the Business Development Manager apprenticeship, and facilitating Developed new client relationships through face-to-face meetings, conference attendance, telephone calls, and other necessary methods.  Management of the implementation of new plans ensuring that the consulting and administration staff have sufficient information to successfully implement the new plans.  This process includes oversight and review of analysis, marketing materials, presentations, communication material, plan documentation and plan funding.  Consulted with clients to design appropriate and successful retirement plans based on the needs of the client and developed clear plan summary language that communicates the agreed upon plan to the client and PARS staff.  Made presentations to school boards and community college boards to help clearly communicate the benefits of approving moving forward with the PARS program.  Maintained ongoing client relationships to ensure the highest quality of service and determine current and future needs.  Collaborated with marketing staff to provide suggestions and help create updated PARS marketing materials.  Worked closely with senior management to assist in the development of the overall company-wide and focused marketing strategy based on current economic, legislative and demographic developments of the target market and governmental retirement plan field.         01/2007   -   12/2009     Company Name   Ôºç   City  ,   State    Major Account Executive        Dedicated to selected major accounts with the responsibility to increase market share.  Proactively developed new customer contacts, reviewed leads, participated in customers' business communication planning, and successfully worked with or lead diverse teams to formulate account strategy.  Arranged for business analyses of customer's business communication requirements and developed benchmark demonstrations, proposals and value propositions that exceeded customers' requirements resulting in the development of new customers and retention of existing accounts by applying a consultative approach to Fortune 1000 contacts/customers.  Organized and implemented post-sale delivery and implementation of IKON solutions at customer locations.  Acted as primary point of contact for all sales paperwork.  Scheduled, coordinated, and conducted equipment demonstrations.  Maintained working knowledge of applications and features of all lines and models of equipment and products sold.  Promoted products and represented company at off-site customer meetings and trade shows.  Demonstrated leadership with Business Development Manager apprenticeship and Mentorship program.         10/2005   -   12/2013     Company Name   Ôºç   City  ,   State    Chief Financial Officer/Owner        Implemented strategic business objectives to grow startup to a profitable business.  Directed and advised Project Managers on all proposals and contracts including those regarding strategic relationships.  Designed and implemented an annual budget process that supported a 5-year business plan.  Responsibilities included all aspects of financial reporting and accounting, human resources & payroll, taxes, cash management, banking relations, accounts payable, accounts receivable & billing, risk management & insurance.  Exceeded financial objectives by maximizing profits through achievements in finance management, cost reductions, and productivity/efficiency improvements.  Collaborated with managers to hire an effective staff and developed outside partnerships consisting of designers, photographers, engineers, and legal counsel.  Continued on next page.         02/2004   -   01/2007     Company Name   Ôºç   City  ,   State    Account Executive        Established and maintained relationships with prospective customers to improve document management.  Analyzed and evaluated existing document process.  Developed, presented, and implemented customized integrated solutions in a list managed territory.  Prepared and presented sales proposals to current and prospective customers.  Scheduled, coordinated, and conducted equipment demonstrations.  Maintained territory database and prepared various internal paperwork.  Maintained working knowledge of applications and features of all lines and models of equipment and products sold.  Understood various equipment acquisitions methods with emphasis on leasing.  Trained customers on use of equipment for their specific applications.         05/2001   -   12/2003     Company Name   Ôºç   City  ,   State    Analyst        Developed financial models to determine cost and benefit to the agency of implementing tax-qualified pension plans ¬∑  Presented results of analyses to agency's board and key decision makers ¬∑  Advised clients with regards to the analysis, design, implementation, and administration of government pension plans ¬∑  Maintained direct contact with the client to establish excellent communication during the marketing and implementation process ¬∑  Acted as project manager for special consulting projects involving actuarial reporting requirements, pension program evaluation, and plan funding requirements ¬∑  Worked closely with Pacific Life Insurance Company to obtain annuity rates and premiums ¬∑  Responsible for supervising activities of other pension analysts to ensure seamless implementation of programs.          Education     March 2001     UNIVERSITY OF CALIFORNIA, LOS ANGELES          Bachelor of Arts  :   International Economics Italian    International Economics Italian            Coursework includes: Microeconomics, Macroeconomics, Industrial Organization, International Trade Theory, International Finance, Statistics, Accounting, Italian Language & Literature, and two independent research projects.              Certifications    Certified Employee Benefit Specialist (CEBS) designation through the Wharton School of Business California Life Agent License      Languages    Fluent in spoken and written Spanish      Skills    Accounting, accounts payable, accounts receivable, acquisitions, approach, agency, banking, benefits, billing, budget, business communication, Business Development, business plan, cash management, excellent communication, consulting, contracts, client, clients, database, delivery, document management, documentation, senior management, features, Finance, financial, financial reporting, government, gross profit, human resources, Insurance, Italian, leadership, legal, marketing strategies, marketing strategy, marketing, market, marketing materials, meetings, next, page, payroll, presentations, program evaluation, proposals, quality, relationship building, reporting, research, risk management, selling, sales, Six Sigma, Spanish, Statistics, strategy, strategic, supervising, tax, taxes, telephone, trade shows, written   "
CONSULTANT,"         CONSULTANT       Summary    Military veteran and PhD with a breadth of professional experience. Proven expertise in long- and short-term projects with tight deadlines and changing requirements.      Highlights        *Analytical problem solving	*	Superb writer and editor
*Articulate presentation skills	*	Research / Analysis
*Data collection and analysis	*	Effective team leader
 Consulting, Research, Analysis, Qualitative Analysis, Quantitative Analysis, Social Media, Project Management, Media Analysis, Editor, Copy Editing, Data Entry, Drafting, Editorial, Fundraising, Government, Law Enforcement, Personnel Management, Networking, Security, SOP, Public Speaking, Leadership, Policy Analysis            Accomplishments      Part of Marine Security Guard contingent for Sec State Colin Powell in Tashkent, Uzbekistan (Dec.  2001).  Honor graduate, South Dakota Law Enforcement Training 911 Dispatcher class (December 2006).  Publication - CASS 2009: ""Voices: Postgraduate Perspectives on Interdisciplinarity"".        Experience      Consultant      Awareness Building and Donor Relations Uganda Community Farm - Eastern Uganda Pro bono consultancy services for Uganda Community Farm, a ""self-help African action on extreme poverty"" Advise UCF founder on public relations and media relations campaigns Orchestrate strategies to raise UCF's social media footprint and fundraising profile Helped plan and successfully implement UCF's initial fundraising campaign - resulting in seed money to open a demonstration plot for regional farmers and raising UCF's profile enough to garner a partnership with Edinburgh Global Partnerships.  Project Editor PRIME Research UK - Oxford Primary contact and editor for GE Renewable Energy news project Editorial services for client media and news briefs, focusing on commercial and finance projects Research news stories of interest to the client, write concise and relevant abstracts for story groupings, upload data, and build newsletters to high standard with tight deadlines.  Designed and implemented a set of research procedures to provide fast, accurate ad-hoc reports to keep clients aware of changing reporting trends in online media.          Associate Lecturer/PhD Candidate    Company Name          Research student with a topical expertise in security policy, peace building and identity construction in failed states, specifically Afghanistan, with an eye toward understanding the role of historical interactions to contemporary foreign policy and security debates.  Historical and contemporary documentary research/ analysis.  Plan, organize and deliver undergraduate lectures and seminars.  Attend and present papers to seminars, conferences and workshops.  Marine Security Guard.          Company Name          Top Secret Security Clearance [Expired] Provided internal security for personnel, property and classified materials at United States Embassies overseas.  Vigilance regarding potential regional threats as regards extremism, terrorism, governmental instability, unrest and etc.  Successfully organized and hosted two annual Marine Corps Balls, each with a budget of $40,000+ with diplomatic, government, and business involvement.  Responsible for managing Marine Welfare and Recreation fund: organize and oversee diplomatic and community functions.  Prior to acceptance into Marine Security Guard program, served in 0331 MOS (Infantry - Machinegunner) at Guantanamo Bay, Cuba.          Education          Ph.D  :   International Relations    Oxford Brookes University          International Relations       2012     PhD      International Relations in progress - Final Drafting phase
*Awarded John Henry Brookes fees-based scholarship       December 2016     Master of Arts  :   International Studies    Oxford Brookes University          GPA:   Dissertation: Deconstructive Analyses of the Failed State Discourse in its Historical Bases and Contemporary Form(s) and Implications for International Security: the Case of Afghanistan    Dissertation: Deconstructive Analyses of the Failed State Discourse in its Historical Bases and Contemporary Form(s) and Implications for International Security: the Case of Afghanistan International Studies            M.A  :   International Studies (Security focus)    GPA:   Top 5% of class, graduating with distinction honors
*Dissertation title: Toward a Genealogy of the 'Failed State' Discourse    International Studies (Security focus) Top 5% of class, graduating with distinction honors
*Dissertation title: Toward a Genealogy of the 'Failed State' Discourse            Bachelor of Science  :   Political Science & Global Studies    South Dakota State University   Ôºç   City  ,   State  ,   United States    Political Science & Global Studies            B.S  :   Political Science and Global Studies Cultural Geography    Political Science and Global Studies Cultural Geography            Advanced coursework in Cultural Geography, International Relations and Organizations.      GPA:   Scholarship - Dr. John Henrickson Award - Awarded twice for academic achievement in field of Political Science: 2005 - 2007.
*Graduated with Cum Laude honors.    Scholarship - Dr. John Henrickson Award - Awarded twice for academic achievement in field of Political Science: 2005 - 2007.
*Graduated with Cum Laude honors.        Publications    Szarkowski, S. ""Dominant Voice, Dominant Silence: Foucault's Governmentality and the US-Pakistan Relationship"" published in CASS 2009 Conference Proceedings: ""Voices: Postgraduate Perspectives on Interdisciplinarity"". Presented at and published by the University of Aberdeen 2009
Szarkowski, S. ""On the Need for Critical Reflexivity, Or: A One-Eyed King in the Land of the Blind"" Paper Presented at CASS 2011, University of Aberdeen 2011
Szarkowski, S. ""Historical Legacies, Identity Constructions, and Security Policy for Failed States: the Afghanistan Case"" Paper presented to the International Studies Association, San Franciso 2013      Skills    ad, Articulate, budget, concise, conferences, Consulting, Copy Editing, client, clients, Data collection, Data Entry, Drafting, Editor, Editorial, fast, finance, Fundraising, Government, Law Enforcement, Leadership, team leader, managing, materials, media relations, money, MOS, Networking, newsletters, personnel, Personnel Management, Policy Analysis, presentation skills, PRIME, problem solving, progress, Project Management, public relations, Public Speaking, Quantitative Analysis, reporting, Research, Security Clearance, seminars, SOP, stories, workshops, writer   "
CONSULTANT,"         CONSULTANT         Qualifications          I am a senior IT infrastructure specialist and have 7 years of OEM administration and 6 years of DBA administration. I have Masters in Computer Applications (MCA) and a seasoned technical specialist providing business infrastructure solutions, services and support, according to defined processes. With an overall experience spanning 12 years and having worked for Oracle for a period of 11 years, I have a tremendous track record in IT support area for multiple products and applications with a great level of consistency and excellence. My expertise includes,  His expertise includes,  Project Management  Oracle Enterprise Manager  Implementation Specialist	*WebLogic Server Administration  Incident Management  Database administration	*Oracle Cloud operations  People Management  ITIL Service Management  Operations Management  Change Management	*AWS  Process capability  Technical support for 24X7 systems              Technical Skills        Skills    Experience    Total Years    Last Used    Operating System : Linux, HP-Unix, Solaris, Windows    9    12    2016            Work Experience     July 2016       Company Name          Consultant        Collaborate with Clients, customers to ensure successful implementations which includes.  Implement OEM 12c setup, Apply BP, Plugins, performance monitoring, notification set up.  Install/upgrade/patch Oracle Database, performance tuning.  Install/upgrade/patch Oracle WebLogic servers, deploy applications.         December 2014   to   June 2016     Company Name   City       Manager        Managed a team for Enterprise manager cloud control(Cloudem12c) for Oracle Public Cloud that supports and facilitates end to end monitoring solutions for Oracle cloud services.  Manage a global team for Cloudem administration (OEM 11g,12c) Create plans, work with team to execute the project plan in building new EM sites for Cloudem customers and administer them.  Recruit, work with new team members to bring them on board in quick time Writing technical documents to help team members in executing new projects Provide technical guidance throughout the project life cycle Process development in a continual manner and provide trouble shooting assistance.         February 2005   to   November 2014     Principal systems Consultant        Part of Oracle Public Cloud's Monitoring Solution team - CloudEM Operation's team.  Monitoring included 20000 Database + double the number of Fusion Middleware targets + ZFS targets and making Enterprise Manager the source of truth for any monitoring and inventory storage solution in Oracle Public Cloud.  The CLOUDEM Operations team supports multiple EM sites across all of the oracle fleet.  This is an ever growing portfolio as Oracle is constantly adding new data centers.  When a new site is added it is the job of our team to build out the new EM environments.  Operations team provides the physically installed servers both exadata and exalogic and we go on to build out the Enterprise Manager site.  This includes building grid and database, installing OMS & agents, configuring EM for SSL and SSO and working to set up TAS and SDI provisioning services.  Each of our sites monitor SAAS (Software as a Service) and/or PAAS (Platform as a Service) environments.  Projects varying from building new environments in different data centers, building disaster recovery environments, Oracle management server upgrades (new Releases), database upgrades applying critical bundle patches and updates, ensuring high availability for the customers Installation of Oracle software/databases Upgrade grid, database from 10g to 11203/11204 & 11g to 12c Apply database PSU patches, and one off patches to the environment for every possible database bugs Responsible for Tuning the Oracle Applications Database that run on the UNIX server to achieve optimal performance.  Proficient Knowledge of RAC, Configuration Implemented building 20 different OEM sites in various Oracle Cloud Data Centers Deploy OMS, Upgrade OMS plugins, Applying BP on top of OMS infrastructure Implement backup and recovery procedures using RMAN for Oracle databases and test regularly in conjunction with Operations.  Administer/upgrade/patch Oracle WebLogic servers.         April 2004   to   February 2005     Company Name          Associate Consultant        Installation of Oracle software on Linux boxes Creating tablespaces and database files based on the OFA model.  Managing database security and creating and assigning appropriate roles and privileges as required by the application Administration of Oracle 10g Application Server.  Performance tuning of using Explain Plan, SQL Trace, TKPROF, RDA, and STATSPACK.  Applying Patches for backend Changes Monitoring Backup Schedules.  Provided 24x7 on call production support Database Reorganizations to reduce fragmentations.  Monitoring alert logs, trace files to check Database health and corruption.          Education and Training          MCA, Madurai Kamaraj University University of Madras - RKM Vivekananda College            TRAININGS AND CERTIFICTAIONS Six Sigma Green Belt - certified ITIL V3 Foundation certified Oracle DBA 10g/11g Admin Workshop I and II (OCP) Oracle WebLogic Server/Application Server 11g Administration Oracle 10g/11g RAC DBA Training Exadata and Database Machine Administration Workshop PMP - Project Management Professional Training Pursuing AWS Solution Architect - Associate certification   :   BSc Math    BSc Math        Skills    Architect, Backup, c, Change Management, Strong interpersonal skills, excellent communication, Computer Applications, Clients, Database Administration, DBA, databases, Database, disaster recovery, inventory, IT support, ITIL, Linux, People Management, Managing, Excel, MS Project, Windows, Middleware, Enterprise, Operating System, Operations Management, Oracle Applications, Oracle Application          server, Oracle Enterprise Manager, Oracle, Oracle DBA, Oracle Database, organizational skills, People skills, Excellent presentation skills, Primavera, Process development, processes, Project Management, Quick, servers, Six Sigma, Solaris, SQL, SSL, Technical support, trouble shooting, troubleshooting, HP-Unix, UNIX, upgrades, Upgrade, Visio, WebLogic, Win runner   "
CONSULTANT,"         CONSULTANT       Summary     A dynamic public relations professional with 15 years of experience in developing integrated communications and media relations programs that drive executive eminence, thought leadership and brand awareness.       Highlights          Strong background in integrated, multi-channel communications.   Focus on building thought leadership programs that lead to executive and brand eminence.   Background in developing social content and strategies that lead to stakeholder engagement.       Superior media relations skills and a track record of generating positive coverage for clients.    Experience in providing counsel to senior executives.    Excellent writing skills; author of ghost articles, executive speeches, bylines, blogs, video scripts.    Ability to work across teams and geographies.             Technical Skills and Qualifications    Executive Positioning & Communications, Media Relations, Thought Leadership and Content Development, Executive Platform Development, Ghostwriting, Social Strategy, Speakers' Bureau.      Experience      Consultant   02/2016   to   Current     Company Name   City  ,   State       Provide counsel on content strategy, product positioning and messaging, d evelop thought leadership content, co  nduct media and message training.             Senior Vice President   10/2015   to   01/2016     Company Name   City  ,   State       Managed a team of 10 people, was responsible for evaluating, managing and optimizing team performance to drive top-quality client service.          Group Vice President   05/2013   to   10/2015     Company Name   City  ,   State       Led executive eminence and influencer/media relations programs for Deloitte Tax and Audit CEOs, Deloitte LLP Chairman and the Leader of Deloitte Growth Enterprise Services.   Developed strategic thought leadership campaigns that reinforced executives' platforms and business goals.  Developed a brand communications campaign for Deloitte Consulting and led media relations for Deloitte Human Capital and Deloitte Strategy & Operations service lines.   Conceptualized and oversaw all aspects of the development and execution of Deloitte Consulting's inaugural ""Deloitte Business Confidence"" Report, which received coverage in top-tier outlets, including CNBC and Forbes.      Developed a media strategy around Deloitte Consulting's acquisition of Banyan Branch, secured coverage in Ad Age, Ad Exchanger, and the Financial Times.   Successfully sold into the client, Deloitte Growth Enterprise Services, Deloitte's first-ever live-stream broadcast program, which was nominated for SABRE's B2B Professional Services Award in 2015.   Developed bylines, blog posts and social content for executives; secured byline placements in Huffington Post, Forbes, Fast Company, among others.    Provided counsel to clients on social strategy and leveraged social channels to drive deeper engagement with stakeholders; developed Twitter chat strategy and managed chats with Deloitte Human Capital leaders.    Conducted media trainings with senior executives, provided counsel on handling print and broadcast interviews.          Vice President   07/2012   to   05/2013     Company Name   City  ,   State       Led the day-to-day management of the Chase Cards and TIAA-CREF Institute accounts.   Formed strategic sponsored content and thought leadership partnerships.    Managed junior members of the team to ensure timely and high-quality completion of projects.          Global PR Manager   11/2009   to   07/2012     Company Name   City  ,   State        Developed executive eminence platforms for top global executives, including the Global CEO, Global Chief Innovation Officer, Global Financial Advisory Leader, as well as various industry leaders.    Handled media relations efforts for Deloitte's Center for Cross-Border Investment, securing numerous top-tier broadcast interviews with Fox Business News and CNBC for the Center's then-Chairman Robert Kimmitt (Former Deputy Secretary of the Treasury).  Managed external communications for various Deloitte's Global Industry programs; conducted proactive media outreach around Deloitte's Global Economic Outlook, securing coverage in Reuters, The Financial Times, The International New York Times.  Developed executive briefing packages prior to media engagements and participated in executive briefings.   Worked with the regulatory group to develop a global external communications strategy in response to the Audit reform proposals in the European Union.    Worked closely with the Office of the CEO, as well as a global network of PR colleagues, to lead the global launch of a management book co-authored by the then-CEO Jim Quigley; secured coverage in CFO.com, Forbes, CIO Insight, Fast Company and The Financial Times.  Worked with the Chief of Staff to the CEO to develop and disseminate the weekly CEO newsletter.          Vice President   10/2006   to   11/2009     Company Name   City  ,   State       Developed communications programs and strategies and oversaw the implementation of plans.  Received a number of PR industry awards, including PRWeek's Business-to-Business Campaign of the Year 2008 Award, for an executive eminence campaign conducted on behalf of Deloitte's then-chairman Sharon Allen.  Worked with the executive speech writer to the Chairman in developing speeches, bylines and video scripts.  Developed a story idea around the 5th anniversary of Sarbanes Oxley Act and secured a cover story on BusinessWeek, which featured client, Deloitte, prominently.  Established Chief Executive Magazine's CEO Index as a sought-after economic indicator; secured a regular spot on CNBC's Squawk Box for the Magazine's CEO.  Managed projects and programs, account teams, as well as timelines and budgets.          Associate Director   09/2005   to   09/2006     Company Name   City  ,   State       Managed day-to-day communications activities for financial services clients, including TradeWeb and eSpeed.  Led the development and creation of press releases, media pitches, bylines.  Developed and fostered relationships with top-tier and trade media, including The Financial Times, Bloomberg, Wall Street & Technology, Investment News, among others.  Provided investor relations advice to clients and conducted investor perception surveys and analysis.  Participated in new business proposal development and presentations.          Manager   11/2001   to   12/2002     Company Name   City  ,   State       Developed and executed on a corporate communications strategy to reposition the company as a provider of financial technology services and to achieve awareness, buy-in and support for the business change.  Counseled C-level executives on communications strategy and d eveloped speeches, Q&A's, presentations, etc.   Worked with the marketing team, developing a communications strategy for the company's re-branding initiative          Senior Account Executive   01/2001   to   11/2001     Company Name   City  ,   State       Managed day-to-day media relations activities for a mortgage bank in the corporate communications practice; conducted rapid response and generated coverage in publications, such as The Wall Street Journal, CNNMoney, American Banker, among others.          Education      Master of International Affairs     2006       Columbia University - School of International & Public Affairs   City  ,   State       Studied international politics and economics, with a special focus on the European Union        Bachelor of Science  :   Communications   1996       University of Massachusetts   City  ,   State       Minor in Italian; studied abroad in Salamanca, Spain, summer 1995     "
CONSULTANT,"         CONSULTANT           Summary     I consider myself to be a charismatic and persuasive Marketing Manager¬†offering expertise in property management, public speaking, advertising and media relations. My superb writing and speaking skills allows me to communicate effectively with target audiences through strategic brand management and PR campaigns. I am tech-savvy and confident with three years of marketing and public relations experience. Team structure and leadership is very important to me and I thrive in fast-paced environments. My personality is very driven and service-oriented and I enjoy helping others. Within the marketing and advertising position I have held, my motivation to maintain organization has been key in completing deadlines and staying on task.¬†       Highlights          Customer service-focused  Project management  Marketing and sales specialist  Organized and efficient  Exceptional multi-tasker      Motivated team player  Microsoft office  Outlook  Budget creation            Accomplishments     In my time with my current position, I have advanced very quickly and have been recognized for the many goals and achievements that the property has met. I have been nominated at many different times throughout my 3 years in Marketing and led our property to be nominated for Property of the Year. In 2015, our property succeeded with a 3.7% increase in NOI over 2014 and 2016 is predicted to exceed 2015.¬†    I am very experienced with studying the market and making that dependent on optimizing rents. Since 2014, I have aided in helping to increased our property's occupied rent by over $100 and that is continuing to rise.¬†       Experience      Consultant    November 2015   to   Current     Company Name   Ôºç   City  ,   State      Consulting those looking for products  Managing a sales quota each month  Network Marketing          Marketing Manager    October 2013   to   Current     Company Name   Ôºç   City  ,   State      Oversee all marketing efforts for a property of 310 apartment and townhomes  Maintain optimized rents based off of the market  Study and research the market daily to keep up with changes and trends  Reporting weekly and monthly on leasing activity  Supervise a Marketing Associate¬†  Maintaining a presence on social media, paid advertising sources and corporate outreach  Manage advertising budgets up to $50,000  Organize quarterly financial reports  Creating an annual budget  Answering phones/scheduling appointments¬†  Touring prospective residents our community.  Producing and signing legal documents.  Attend to resident needs  MRI software system  Building rapport with prospects and current residents          Nurse Server    June 2013   to   November 2013     Company Name   Ôºç   City  ,   State      Responsible for stocking all equipment that nurses use for their patients.  Understanding the knowledge and difference amongst equipment such as syringes, tubing, gausses, and much more.  Keeping mother carts stocked across the hospital for future shifts and co-workers.  Placing orders for supplies used throughout hospital.          Marketing/Leasing Associate    May 2013   to   September 2013     Company Name   Ôºç   City  ,   State      Responsible for taking phone calls and scheduling appointments.  Greeting residents and tending to their needs.  Taking prospect residents on tours of the property.  Signing leases with new-coming residents.          Serving Staff    April 2011   to   May 2013     Company Name   Ôºç   City  ,   State      Responsible for a team of about 8-10 persons during any given shift.  Responsible for handling money at the end of the night and calculating productivity sales of the restaurant into a computer system at the end of a shift.  Trained new employees that became a part of the front of the house serving team which gave me a chance to implement my leadership skills into the job.  Coordinated along side of managers to put together events held within the restaurant as well as catering jobs; such as weddings and local bridal events.          Head Server    August 2007   to   April 2011     Company Name   Ôºç   City  ,   State      In charge of 5-7 servers during a given shift.  Tended to my own restaurant guests as well as others.  Monitored responsibilities of other servers.  Go-to person without having to involve managers unless necessary.          Education      High School Diploma   :     Jun 2008    Stauton River High School   Ôºç   City  ,   State  ,   United States            Bachelors of Science   :   Health Promotions - Clinical  ,   May 2013    Liberty University   Ôºç   City  ,   State  ,   United States    Health Promotions - Clinical        Interests    Graduated from high school with an Advanced Diploma
*Elected as President of the Fellowship of Christian Athletes (FCA) club Junior and Senior year
*Participated on many athletic teams throughout four years of high school
*Elected as captain of Varsity Softball team      Additional Information      AWARDS AND HONORS Graduated from high school with an Advanced Diploma Elected as President of the Fellowship of Christian Athletes (FCA) club Junior and Sophomore year Participated on many athletic teams throughout four years of high school Elected as captain of Varsity Softball team Liberty University scholarships and grants: Virginia Tuition Assistance Grant, Alumni Scholarship, Academic Scholarship, and Pastoral Scholarship         Skills    Sales, public relations, MRI residental software, budget creation, scheduling appointments, attention to detail, interpersonal, clients, filing, front office, leadership skills, legal documents, Mac and PC, managin, handling money, Microsoft Office, POS system, phone skills, time management   "
CONSULTANT,"         CONSULTANT       Executive Profile     Marketing Executive offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Desires a high-level position in a professional corporate environment.       Skill Highlights          Hubspot/SEO  Marketo  Google Analytics/PPC  Wordpress  Salesforce.com      Project Management  Basecamp  JIRA  MS Project  Trello            Core Accomplishments      Project Management: ¬†   Introduced SCRUM to marketing team, resulting in a 15% increase in productivity.  Created a metrics-based reporting for marketing and sales teams to track all conversions.     Human Resources: ¬†   Spearheaded a new-hire program which increased retention.    Operations Management: ¬†   Initiated geo-local landing page PPC strategy, which resulted in a 35% lift in conversion within a million dollar per month budget.  Handled all SEO strategies related to creating successful advertising for new dealer program and growing affiliate channel 44%.    Staff Development: ¬†   Launched well-received refresher program of professional development courses for all staff.   Created a self assessment and rubric for measuring growth.         Professional Experience      Consultant     Jan 2015   to   Jan 2016      Company Name   -   City  ,   State     Created new revenue streams via LinkedIn and Meetups. Generated new business through inbound lead generation campaign.  Captured local market share with small business clients through a partnership referral program.         VP of Marketing     Oct 2012   to   Jan 2015      Company Name   -   City  ,   State     Spearheaded mega PPC campaign, resulting in a 53% increase in revenue year over year.    Generated new business through SEO and PR campaigns.  Created new revenue streams through cutting unnecessary expenditures of $89,000.  Held accountable for a daily goals of 150 systems, which were often exceeded.  Improved customer experience via Website relaunch with mobile and Ecommerce implementation.  Forecasted, trend analysis, lifecycle/product marketing, promotions, product testing, affiliate and customer base marketing.  Trained sales pods on new product rollouts and provide rebuttals based on product knowledge and competitor intelligence.         Director of Marketing     Jun 2011   to   Sep 2012      Company Name   -   City  ,   State     Generated increased revenue of 45% by acquiring and upselling these clients: Codank Software, Checkpoint Technologies, Security Guard Exchange, Lowes, Mercedes Benz, Toyota, and Bank of America.  Developed and directed strategy for launch of new viral campaign based entirely on a shoestring budget and yielded 1,500 participants.  Instituted project management to allow clients to manage their campaigns effectively, increasing productivity by 15%.  Coordinated corporate events for the Mayor Fox of Charlotte, CBI (non-profit) and other clients.  Negotiated client contracts including: terms and conditions, pricing and services including customized, digital strategies to all clients.          CEO/Client Success  Officer     Jul 2006   to   May 2011      Company Name   -   City  ,   State     Liaised with all clients to ensure 100% satisfaction including first call resolution (98% FCR).  Conducted sales and implemented marketing plans and local PR strategies increasing our impressions by 200%.  Designed and implemented digital marketing projects on time and on budget.  Ensured monthly rent was paid on time and pursued any delinquent payments in a timely manner.         Director of Marketing     Jun 2009   to   Feb 2010      Company Name   -   City  ,   State     Executed hands-on Interactive-Digital, IT, Analytics, SEO, SEM, SMO, Vendor Relations, Analytics and leverage multi-million dollar budgets.  Full redesign/rebrand and Ecomm implementation for Dental, Medical, Veterinary and Special Markets.   Developed SEO friendly, Social Media enriched site for Henry Schein.   Conducted usability, beta & multivariate testing for new site launch.         Interactive Consumer Marketing Manager     Nov 2008   to   Jun 2009      Company Name   -   City  ,   State     Developed and directed strategy for launch of new Optimum Auto product that became #1 in the market place  for the next 11 months after launch.  Solely drove online traffic through PPC and SEO resulting in $4 million in Auto sales in only 3 months.  Branded Optimum Homes campaign  and launched with promotions, blog and multi-media to drive revenue by 60%.   Executed hands-on SEO/SEM/PPC/SMO optimization of all large company sites, email campaigns and analytics for newsletters, Press Releases and Ad placement.         Education      Master's Degree of Arts  ,   English, Business and Multicultural Education    Stony Brook University   -   City  ,   State      GPA:   GPA: 4.0    English, Business and Multicultural Education GPA: 4.0        Six Sigma Black Belt Certified  ,   Project Management    MSI                Bachelor's Degree  ,   English    Hofstra University   -   City  ,   State      English        Languages    Fluent in French and Creole, Proficient in Spanish and Russian      Interests     Golf, volleyball, cooking, and boating.       Publications     Published: August 2009's Search Engine Strategies Magazine (SES) for article entitled, ""SMS vs. WAP""   *Published: Front Page of June 2009's Search Engine Strategies Magazine (SES) for article entitled, ""What is Web 3.0?"" 2 page article on page 28   *Published: Front Page of May 2009's  Search Engine Strategies Magazine (SES) for my article entitled, ""Widget World,"" full page article on page 22 *Business Leader Magazine page 35-Mover and Shakers article bio       Additional Information      HONORS Deans List, Academic Scholarship, Published Poetry, Nominated by the International Society of Poets for Poet of the Year award for 1999, Invited to read poetry and receive an ""International Poet of Merit"" Award Medallion at the ninth annual International Society of Poets Convention and Symposium in Washington, DC.    ACHIEVEMENTS Radio Guest on Business Leader radio; October 2013 Nominated for Charlotte's Leader's Under 40- Class 2, January 2012 WINNER of the Charlotte Triad ""Movers and Shakers Award of 2011,"" presented by Business Leader Magazine. Radio  Asked to be a Guest Speaker at Steve Jobs, MACTECH Conference Nov, 2010.    VOLUNTEER/CHARITY WORK   Assistant Scout Master for Boy Scouts of America, Troop #565, American Heart Association and the Red Cross.   Pay It Forward National campaign with MSU, University of Florida and University of Southern Alabama.    Mentor to young entrepreneurs through MicroMentor.org- May 2015-current.        Skills     Adobe, Agile, SCRUM, analytical skills, social media, SEO, SEM, PR, pricing, product marketing, product testing, optimization, promotions, and writing proposals.    "
CONSULTANT,"         CONSULTANT           Executive Profile    P&L MANUFACTURING/ENGINEERING & SUPPLY CHAIN EXECUTIVE Increasing Revenues  Profitability and EBITDA  Coaching and Leading Teams  Operational Turnarounds Strategic Planning  Creative Solutions  Creating Value  Driving Results Highly accomplished P&L manufacturing executive with a proven track record in leading manufacturing and distribution businesses by utilizing lean tools in the value adding stream.  Turnaround experience. Increasing price/earnings multiples and stockholder value.  Developed and implemented strategic plans. Ability to attract and retain key personnel.  Excellent at coaching and mentoring key personnel in all disciplines.  Knowledgeable of QS 9001, ISO/TS 16949, logistics and new product launches.  SOX compliant. Trained in lean manufacturing by Eliyahu M. Goldratt, author of ""The Goal"". KPI Metrics and measurements driven. Increased company value by $30 million Reduced inventories by 40% Reduced assembly labor by 60% Increased earnings per share by $1.25. Delivered expected results in safety with a company record of 176 days without lost time accidents. Made processes reliable and repeatable to achieve quality standards in single digit PPMs. Achieved a 100% on time delivery with sequence scheduling Managed both union and non-union employees ranging from staffing of 150 to 2,000 personnel. Ability to diagnose performance problems quickly and implement solutions.  Establish targets and goals with accountability measures and apply strong constraint analysis capability with data analysis and business modeling techniques to resolve issues required to achieve results. Also operational turnaround management experience.       Skill Highlights        Ability to attract and retain key personnel.  Excellent at coaching and mentoring key personnel in all disciplines.  Get teams involved by incorporating their ideas.  Promote a culture of strong ownership.  Encourage employees to do their best. MS Windows XP, MS Office XP, (Word, Excel and PowerPoint), Visio, MS Project and MS Outlook. (Proficiency level with is excellent.) - ERP / MRP (JD Edwards, BAAN).              Professional Experience         January 2002   to   Current     Company Name   Ôºç   City  ,   State      Setting and implementing goals with the CEO and committing to delivering positive results until all goals are completed.  A shop floor hands-on approach leading shop floor teams in lean manufacturing and continuous improvements.  Conducted assessment and implementation engagements.  Lean Tools Utilized Toyota Production System	*JIT	*Kaizen Kanban	*5S	*Takt time Poka-Yoke	*SMED	*Heijunka Eight D	*5Y	*DMAIC Theory of Constraints	*Value Stream Mapping	*Work Cell Technology Demand Flow Applications	*Focused Factory	*Flexible Manufacturing Concepts Time-Based Principles	*Synchronous Manufacturing	*Supply Chain Management KPI's	*High Velocity Management	*Standardization Multi-Plant Operations	*Cost Controls Cost Accounting	*A3 Process New Product Launches	*Logistics	*Complex problem solving Examples on value adding contributions are as follows: Implemented lean manufacturing for an automotive stamping and welded assemblies' plant.  Increasing company value by $30,000,000.  Tier I to Ford & GM and Tier II to Johnson Controls, Lear, Shape and others.  Implemented a lean sequence scheduling methodology, reducing inventories by 40%, and reducing operating costs by $1 million, while initiating JIT protocols with steel suppliers.  Lean manufacturing implementation - Increased company value at an automotive  stamping and insert molding plant by $24,000,000 annually.  Implemented JIT and synchronous scheduling resulting in a 40% reduction in inventory, 100% on time deliveries.  Made processes reliable and repeatable to achieve single digit PPMs.  Streamlined packaging processes at an aerospace manufacturer increasing departmental efficiency by 30% increasing capacity by 40%.  Implemented a purchasing strategic sourcing program, reducing material costs by 8%.  Established process improvement program for a major farm equipment and machinery manufacturer, increasing annual throughput by $35,000,000.  Initiated continuous improvement processes for a cellophane manufacturer, increased profits by $9,000,000.  Designed and installed world class manufacturing plants utilizing demand flow and cellular manufacturing, reducing factory labor by 55%.          Consultant    January 2000   to   January 2002     Company Name   Ôºç   City  ,   State      Lean Manufacturing.             January 1987   to   January 2000     Company Name   Ôºç   City  ,   State      As a manufacturing executive of The Wurlitzer Company developed the corporate strategies, and provided the leadership and direction for turnaround to achieve P&L and balance sheet objectives for this manufacturer.  Direct reports include manufacturing, engineering, maintenance, purchasing, scheduling, inventory and all supply chain management functions, logistics, new product launches, engineering, human resources, accounting and quality.  Identified critical success factors and implemented performance improvements teams.  Results of implemented strategies include: Increased earnings per share by $1.25 year over year.  Implemented major process improvements at plants resulting in a 350-employee reduction by installing advanced manufacturing technology, a $13,500,000 savings.  Reduced material costs by $10,000,000 through strategic sourcing and vendor consolidation.  Utilizing lean to make processes reliable and repeatable reduced scrape costs by 80%.  Restructured contract manufacturing facility resulting in a $10,000,000 reduction in operating costs.  Through the use of JIT, reduced inventories by 40%.  Increased production output by 140% by implementing an automotive plant assembly line process for piano assembly operations.  Utilizing manufacturing cell and focused factory concepts at sub-assembly manufacturing and delivering completed sub-assemblies to final assembly line operations Reduced unfavorable manufacturing variances by 91%.          President & CEO    January 1984   to   January 1987     Company Name   Ôºç   City  ,   State      Full profit and loss responsibility for all multi-pant building and industrial multi-products international manufacturing operations consisting of 3 manufacturing plants in the United States, a wholly owned subsidiary in Canada and a joint venture in England.  Made a strategic acquisition, with 400 employees, and integration to expand product line and utilize the same marketing channels and integration into the organization.  Worked with the company's senior management team based in the United States, Canada, and England to establish goals and key performance indicators and driving metrics in an effort to reverse shrinking market share, decrease operating costs, and create positive cash flow.  EBIT increased by 325% and revenues by 285%.          Education      MBA        Fairleigh Dickinson University          GPA:   cum laude    cum laude        BS        University of Richmond.  AA - Valley Forge Military Academy          Mentored by disciples of Eliyahu M. Goldratt in Lean manufacturing        Skills    accounting, approach, automotive, BAAN, balance sheet, cash flow, coaching, continuous improvement, Cost Accounting, direction, driving, ERP, senior management, human resources, inventory, JD Edwards, leadership, TEAM BUILDING, Lean Manufacturing, Logistics, machinery, marketing, market, mentoring, Excel, MS Office, MS Outlook, PowerPoint, MS Project, MS Windows XP, Word, MRP, packaging, personnel, piano, problem solving, processes, process improvement, profit and loss, protocols, purchasing, quality, scheduling, strategic, strategic sourcing, Supply Chain Management, Visio   "
CONSULTANT,"         IT CONSULTANT       Career Overview    Director of Information Technology More than two decades of sound IT leadership in areas including IT strategy and security; systems analysis, architecting, installation, integration and streamlining; software development and management; network design, administration and management; technical support and help desk management and telecommunications management. Proven business leadership skills in strategic planning, consulting, change management, policy development, team leadership and motivation, training and development, project management, process improvement and procedure development. Operationally astute with demonstrated abilities in new business development, needs assessments, proposal development, presentations, contract negotiations, post-sales support and client relationship management. Financially savvy with superior skills in budget planning and forecasting, business forecasting, financial reporting and traditional accounting functions including A/R, A/P, General Ledger and Payroll Management. Recent recipient of B.S. in Information Technology with a Concentration in Cyber Security Technology and completed case studies in Current Homeland Security Issues, Perimeter Defense Techniques, Systems Analysis and Development, System Modeling Theory and Project Management.       Qualifications          Workforce Planning & Scheduling  Contractor Management  Team Leadership & Motivation  Training & Development Business Partnering  Consulting  Vendor Partnering & Management  Budgeting  Payroll Management Business Startup & Growth  Technology Implementations & Upgrades  Network Architect & Administration Network Security      Website Creation & Management  Router & Firewall Configuration & Optimization   Custom Database design  Custom Front-End Systems design   Development Environment Software: C, Microsoft Visual Basic, Visual Studio  Enterprise Resource Planning (ERP) Software: Oracle E-Business Suite, Microsoft Dynamics GP, Sage Pro, MAS90  Object or Component Oriented Development Software: Borland Paradox, C++;   Practical extraction and reporting language:¬† Perl, Python, PHPWeb   Platform Development Software: Hypertext markup language HTML, JavaScript, CSS               Work Experience      IT Consultant   01/2013   to   Current     Company Name      Provide IT consulting and support to clients including Intuit, Washington Home Mortgage, The Library of Virginia and NeighborWorks America Washington Home Mortgage: Recommend efficient use of resources.  Support planning for Office 365 migration; facilitate Cisco UCS reinstall and conversion from T-1 to Verizon Digital Voice.  Library of Virginia: Reviewed domain server installations and processes to improve performance.  Documented systems.  Installed and configured Citrix Provisioning Services.  Configured and integrated Infoblox DNS appliances.  Setup Hyper-V server for image maintenance.  NeighborWorks America: Created network documentation.  Identified areas of inefficiency in help desk processes.  Firewall changes ¬≠ access and NAT rules and firmware upgrades.  DC infrastructure (backbone, UCS/ blade servers, storage, switches, routers, vCenter, VOIP, etc.) optimization and maintenance.  Active Directory maintenance (domain controllers, multiple forests) ¬≠ including resolving issues with replication of DNS and AD info; troubleshooting domain controller issues, DNS management, CISCO ¬≠ ASA, UCS, VOIP phone system / Unified Communications, Data Domain, EMC storage.  Analyzed Cloud services, submitted recommendations for improvement, and identified areas of inefficiency.  Created VMWare Server images and adjusted for performance and stability.          Technical Director/Consultant   01/2010   to   01/2013     Company Name      A firm providing comprehensive technology consulting, IT support and computer networking solutions.  Served as a technical and professional expert across teams, clients, and the information technology spectrum.  Led or served in engagements involving management of VMware ESXi; provision of cloud service support; server and workstation installation and maintenance, SAN installation and maintenance; switch, router, firewall and VoIP support; Windows server installation and upgrades; TCP/IP network design and installation and network security provisioning and management.  Led or participated in System Projects that included: System PCI Compliance check and configuration.  Exchange 2000-2010 upgrades and new installations.  Campus wireless network design and installation.  Cisco VoIP systems design and implementation.  Server installation and consolidation using VMware ESXi and Hyper-V servers.  Windows Terminal Server 2008 and Wyse terminal installations.          Director of Managed Services / IT Manager / Professional Services Engineer   01/1993   to   01/2010       A firm providing comprehensive technology consulting, IT support and computer networking solutions.  Founded and grew the organization from a startup to a respected local consultancy.  Drove all new business development while running all daily back office support functions including finance, accounting, human resource management, and staffing and workforce management.  Took the lead in delivering IT consulting and professional services to Associations, Non-profits, and SMEs across the DC/Metro Area.  Served in roles beyond project manager that included lead programmer and lead developer.  Utilized technologies that included DirectX C++ simulator; MS-SQL 200-2012, MySQL and PHP on Linux and Windows 2003-2012 server platforms, C programs, VB scripts, PowerShell and batch scripting.  Functioned as Chief Architect providing onsite and remote network administration, at a peak of 300+ network nodes among 30 different businesses.  Grew a home business with a handful of clients into a profitable $25,000/ month operation by effectively developing and managing all business development, client engagements and supporting operations.  Established partnerships with major vendors, including HP, Dell, Microsoft (Solution Provider) and Novell (Gold Partner).  Directly managed projects or engagements that included: eCommerce websites creation and installation.  Hyper-V and ESX installations for Windows 2003 and 2008 servers Active Directory, LDAP and email installations across wide area networks.  NetWare networks; integration and NDS conversions to Active Directory networks.  Firewall installations and upgrades.  Cisco routers and switches; VPN networks optimization including site-to-site and client/server.  Voice over IP and PBX installations.  Custom database and web-based front-end systems development for contact management, association membership, statistical analysis, and business management tools.          Communications Specialist    Company Name      Specialist with Law Firm Gibson, Dunn & Crutcher and as IT Manager with CPA Firm Crutchley, Marginot and Tosi.  Provided WAN, LAN and Server Management as well as OS and network installs, upgrades and migrations and systems.  implementations.          Education and Training      Master of Science  :   Computer Science   2016       Georgia Institute of Technology   City  ,   State  ,   USA             Bachelor of Science  :   Information Technology   2014       Strayer University   City  ,   State       GPA:   Summa cum Laude     Concentration in Security   Graduated Summa Cum Laude           ITIL v3 Foundation ¬∑ Security+ ¬∑ Microsoft Certified Professional (MCP) ¬∑ Master Certified Novell Engineer-Security
Cisco Certified Network Associate ¬∑ Cisco Certified Design Associate
Member  :   Information Technology    Project Management Institute    Information Technology          Skills    accounting, Active Directory, AD, Architect, Borland, Budgeting, business development, business management, Business Startup, C, C++, Cisco Certified Network Associate, Certified Novell Engineer, CISCO, Cisco Certified, Cisco routers, Citrix, client/server, computer networking, Consulting, contact management, controller, conversion, CPA, CSS, client, clients, database, Database Design, DC, Dell, documentation, DNS, eCommerce, E-Business, email, ERP, Enterprise Resource Planning, finance, Firewall, help desk, HP, HTML, human resource management, Hypertext markup language, PHP, image, information technology, IT support, ITIL v, JavaScript, LAN, LDAP, Team Leadership, Law, Linux, managing, MAS90, access, Microsoft Certified Professional, MCP, Microsoft Dynamics, Exchange, Office, Windows, 2000, migration, MySQL, NDS, network administration, network design and installation, Network Security, Network, networks, new business development, Novell, NetWare, OS, Optimization, Oracle, developer, Paradox, Payroll, PBX, PCI, peak, Perl, phone system, processes, programmer, Python, reporting, Router, routers, Sage, SAN, Scheduling, servers, scripting, scripts, MS-SQL, staffing, statistical analysis, switches, switch, Systems Design, systems development, T-1, TCP/IP, Terminal Server, troubleshooting, Upgrades, VPN, Microsoft Visual Basic, VB, Visual Studio, Voice over IP, VOIP, Website, websites, WAN, Windows server   "
CONSULTANT,"         IT CONSULTANT       Professional Summary    Support Engineer with Public Trust Clearance and 10 years of Information Technology experience in installing, maintaining, and repairing hardware, software, and networks. Work well independently, or in a group setting providing all facets of server, computer and network support. Fluent in Spanish.      Core Qualifications        Technical Hardware: Windows, Macintosh, IBM, Dell, Toshiba, Sony, HP, Cisco routers, switches, network printers Operating Systems and Networks: Windows 8.1, Windows 8, Windows 7, Vista, Windows XP, 2000, 98, Windows Server 2008, 2003, Linux, TCP/IP, DNS, DHCP, FTP, VPN; OS X Lion and Mavericks Applications /Software Tools: Microsoft Office 2010, 2007 & 2003, Visio, Adobe Acrobat, Photoshop, Lotus Notes, Symantec Ghost, Symantec PC Anywhere, Dameware, McAfee Antivirus, ImageX, Trend, Putty, WebEX, Westlaw, Parallels Desktop, Microsoft Virtual Server 2005, VM Infrastructure Client, Juniper & Cisco VPN Medical Applications: Casetrakker, eClinicalWorks Databases: Access and MySQL Ticketing Systems: Service Manager, Remedy, Heat, Altiris, Jira            Experience     September 2014   to   November 2014     Company Name   City  ,   State     IT Consultant        Developed plan for network management platform for release software upgrades for SevOne customers, to include procedures and scripts for backup, high availability continuity of polling during upgrade, and data stitching upon completion.  Backed up data, restored solutions and data migrations for hardware refresh, cluster migrations and cluster re-alignment projects with customers.  Actively contributed to the consistent improvement in processes and scripts/automation in delivery of services.  Troubleshoot issues on Linux servers, Apache Web Server, MySQL, PHP and automation scripts for SevOne clients.         November 2011   to   September 2014     Company Name   City  ,   State     Systems/Test Engineer        Contractor for U.S. Immigration and Customs Enforcement at Department of Homeland Security.  Provided tier 1-3 technical and application support for 60 headquarters staff and 900 remote medical staff users. 2,000 website users with account creation, updating of accounts and issues with website.  Administered and performed account creation, deletion, permissions and configuration for Medical Applications (Casetrakker and eClinicalWorks) and also related network accounts in Active Directory.  Tested Casetrakker medical software to identify root causes, verify reported problems or validate and verify resolved issues.  Setup user accounts, rights, security, systems and network groups with appropriate system and network privileges. Coordinated action with local ITFO's to resolve issues that required escalated issues.  Performed peripheral and software installations and upgrades on Servers and Desktops including testing of peripheral integration with eClinicalWorks and testing of new eClinicalWorks builds.  Traveled to field sites to as Lead Engineer for deployment, migration and desktop refreshes to new network.  Maintained IT hardware and peripheral inventory storage.  Developed and maintained test cases, create test data and gather results and/or statistics to allow for analysis of issues, leading to satisfactory resolutions.  Run 3rd party tools such as CDS admin to test workstations and Mid-Tier Diagnostics.  Tested and provided technical support to local and Field Case Managers users for medical-related applications; eClinicalWorks, appointment scheduling software, and various databases.  Maintained configuration management, IT procurement and maintenance renewal documentation. Created and updated network diagrams using Microsoft Visio to provide for presentations.  Installed, configured, and supported virtual machines in VMware Vcenter.         August 2008   to   November 2011     Company Name   City  ,   State     Systems Administrator        Provided tier 2 - 3 level support for 400 local end users and 150 remote users.  Performed computer and user account creation, deletion, and configuration in Active Directory.  Hardware installation and maintenance of workstations, servers, and networking equipment.  Imaged computers and laptops using Ghost and ImageX.  Administered Symantec VERITAS Backup Exec to make sure backups are successful and change tapes.  Installed and configured Windows Server 2003 & 2008.  Administer Blackberry Exchange Servers; Reset passwords, wipe blackberry data.  Installed Blackberry software and setup Blackberry phones and IPADS for end users.  Configured and troubleshoot network printers on a LAN. Performed LAN/WAN troubleshooting on any network.  Coordinated new desktop equipment deployment and manage loaner hardware pool.  Created and configured VMs (Virtual Machines) and allocate corresponding system resources as required.  Installed, configured current and future versions of TCP/IP networking and remote access software:VPN, iPASS, Citrix.  Lead and managed small projects locally such as Microsoft 2007 SCCM deployments in a small-scale global environment of 50 users.  Deployed, evaluated and tested new software in production environment. Provided recommendation and if necessary implemented planning and assistance upon testing completion.         January 2008   to   April 2008     Company Name   City  ,   State     Analyst (Contractor)        Resolved application and technical issues for 3,000 customers needing assistance on HopOne Internet Services.  Server hardware up/downgrades for 3,000 servers. Setup user accounts, rights, security, systems and network groups with appropriate system and network privileges.  Server reboots and re/installs for Windows and different versions of Linux such as Fedora, Ubuntu, CentOS, and Red Hat.  Setup cables, server racks, router and switches in the data center.  Utilize a variety of monitoring tools and network element management systems to triage, troubleshoot and remotely repair problems.         October 2007   to   January 2008     Company Name   City  ,   State     Helpdesk Analyst (Contractor)        Responded to telephone calls, email and personnel requests for technical support for Department of Defense.  Troubleshoot desktop, server, LAN/WAN, hardware and software for 2,000 remote users and 80 local users.  Implemented file backups and configured systems and applications.  Dispatched technicians and maintain track of tickets.  Maintained network printers, laptop & desktop computers along with the associated peripherals.         June 2007   to   October 2007     Company Name   City  ,   State     Project Team Lead (Contractor)        Managed, lead, and served as Tier 2 escalation support for 11-15 technicians on a daily bases with hardware/software issues on Windows Server 2003.  Provided Service Level Agreements and technician deliverables to make sure they were met.  Created and posted reports to Access database with information on types on installations, dates, inn codes, technicians, and whether sites were completed or aborted.  support of management initiatives to improve services, add value or reduce cost in line with the business goals.  Resolved local IT support for hardware and software problems, including end user desktops, laptops and blackberry phones.  Troubleshoot and configured network printers and replace maintenance kits.         October 2006   to   June 2007     Company Name   City  ,   State     Data Analyst (Contractor)        Participated in the development of configuration protocols, requirements/design documentation and definition of medicare test cases.  Ensured that project data, data listings/transfer and reports were reviewed and corrected.  Refined Access database reports to extract selected data that is useful for creating a monitoring plan.  Analyzed state process and collaborated with hospital clinical staff to identify business and functional requirements.  Responsible for Tier 1-2 hardware, software and network support to 100 medical staff.  Use database tools (Microsoft Access), programming/scripting languages (SQL), spreadsheets (Excel) and word processing (Word) to run queries for data.         June 2005   to   June 2006     Company Name   City  ,   State     Document Analyst        Built and executed data queries via Access and SQL to identify trends and resolve data issues for Department of Transportation.  Provided accurate and appropriate interpretation of data, applying knowledge to evaluation, analysis and interpretation of data.  Transferred and manipulated existing data to edit current information or proof read new entries in Access database for accuracy.  Deployment, configuration and technical support for desktops and laptops for 100 end users.  Reviewed reports created by consultants as part as the QA process to maintain a 95% or better score.         November 2004   to   May 2005     Company Name   City  ,   State     Contractor        Provided Tier 1 technical support to 300 end users with hardware, software, and application problems.  Installed, upgraded, and maintained desktop and portable computer hardware, software, printers, and peripherals.  Updated and maintained the automated recall information system using Access database.  Handled between 30-40 incoming calls on a daily basis, created tickets and gathered information to resolve or escalate technical issues.          Education          Stratford University   City  ,   State  ,   US     Associate of Applied Science  :   Network Management and Security    Stratford University, Woodbridge, VA Associate of Applied Science in Network Management and Security, Graduated October 2014            Stratford University   City  ,   State  ,   US     Bachelor of Science  :   Information Technology, Network Engineering    Stratford University, Woodbridge, VA Pursuing Bachelor of Science in Information Technology with Concentration in Network Engineering 10/2014 - Present          Presentations    Maintained configuration management, IT procurement and maintenance renewal documentation. Created and updated network diagrams using Microsoft Visio to provide for presentations      Certifications    New Horizons Computer Learning Center, Atlanta, GA CompTia A+ and Network Sunset Learning Center Red Hat System Administration I (RH124)      Languages    Fluent in Spanish.      Skills    Deployment, Maintenance, Active Directory, Testing, Workstations, Access, Technical Support, Printers, Blackberry, Windows Server 2003, Cases, Documentation, Test Cases, Backups, Lan, Lan/wan, Integration, Integrator, Backup Exec, Citrix, Exchange, Ghost, Hardware Installation, Networking, Production Environment, Remote Access, Symantec, Tcp, Tcp/ip, Veritas, Veritas Backup Exec, Vms, Vpn, Wan Troubleshooting, Security, Accounts And, Accounts In, Application Support, Change Management, Configuration Management, Databases, Engineer, Immigration, Inventory, It Procurement, Lead Engineer, Microsoft Visio, Of Accounts, Procurement, Scheduling, Scheduling Software, Statistics, Test Engineer, Visio, Vmware, Database, Sql, Qa, Qa Process, Data Analyst, Design Documentation, Excel, Medicare, Microsoft Access, Ms Access, Scripting, Word, Basis, Incoming Calls, Systems Integration, Acrobat, Adobe Acrobat, Altiris, Cisco, Comptia, Dhcp, Dns, Facets, Ftp, Juniper, Learning Center, Learning Centers, Lotus Notes, Microsoft Office, Microsoft Office 2010, Ms Office, Office 2010, Pc Anywhere, Photoshop, Remedy, Symantec Pc Anywhere, System Administration, Systems Administration, Virtual Machine, Virtual Server, Vm, Westlaw, Windows 7, Windows 8, Windows Server 2008, Windows Xp, Wise, Linux, It Support, Service Level Agreements, Team Lead, Data Center, Red Hat, Router, File, Helpdesk, Telephone, Apache, Clients, Migrations, Mysql, Php, Solutions, Web Server, Associate   "
CONSULTANT,"         CONSULTANT       Executive Profile     Accomplished high-energy Executive Manager with a strong background in manufacturing engineering and  over 25 years of experience with significant accomplishments in turnaround situations, team building, training, strategic planning, P&L oversight and revenue enhancement. Results oriented, consummate professional with excellent interpersonal and communicative skills, outstanding problem solving/troubleshooting abilities, and a proven success record achieving operational excellence. An extremely enthusiastic, self-directed, real change leader possessing  the unique ability to manage multiple projects, make sound and timely decisions and ensure project completion to meet all critical deadlines and budget constraints. Hands on leadership experience interfacing and developing supplier partners, sales, marketing and customers. 		         Skill Highlights          Strategic Planning       Training and Development  Revenue Enhancement    Infrastructure Development          Total Quality Management  Risk and Liability Management    Project Management          Performance/Metrics Management      Supplier Management         HACCP and GMP Certification  Lean Manufacturing    Six-Sigma Champion          Manufacturing Engineering    Quality Systems Design          GFSI SQF Practitioner  Business Process Reengineering              Education      Bachelor of Science  :   Industrial Technology   1992       Southern Illinois University   City  ,   State  ,   USA              Associate of Science  :   Fuel Systems Maintenance   1989       Community College of the US Air Force   City  ,   State  ,   USA             Skills     HACCP Certified  Lean Manufacturing Certified  Six Sigma Certified Champion  Better Process Control Certified       Core Accomplishments       Operations Management  ¬†  ‚Ä¢Utilized Lean/Sigma to reduce setup and changeover times and improve production throughput by 35% at Trifecta Foods  ‚Ä¢Designed, developed and implemented Key Performance Indicators (KPI's) for the entire plant, reducing Lotus Pet Foods labor cost by 37%  ‚Ä¢Constructed, developed and maintained an annual operational budget to more than a 15% savings from plan at Lotus Pet Foods Inc.  ‚Ä¢Improved throughput by 39% over a 4-year period through improved Lean Manufacturing, SPC, training program, plant layout and cell technology implementation, inventory control systems, Quality Systems Program, continuous process improvements and key capital investments, with no increase in staff while at Pacific Fabric Reels Inc.  ‚Ä¢Acknowledged by the United States Air Force as a Titan II ICBM Propellant Transfer System Master Team Chief - responsible for directing and managing the maintenance team and associated budgets and $200 billion of USAF hardware while safely transferring over 1 million gallons of highly toxic missile propellants.    Supplier Management  ¬†  ‚Ä¢Designed, developed and implemented a purchasing and contracting system and procedures, restoring discipline to the purchasing process and eliminating over market value contracts, saving over $500K at Trifecta Foods LLC.  ‚Ä¢Created product specifications for purchasing reducing errors by 98% for in incoming ingredients and goods at Lotus Pet Foods.   ‚Ä¢Fashioned a supplier partnership and score card system for all vendors, increasing supplier on time shipments to 99% at Albanese Confectionery Group.  ‚Ä¢Established a supplier partnership program at Pacific Fabric Reels including creating consignment inventory, lowering costs from each supplier by an average of 5% and created a JIT inventory system, with random cycle counts and increased inventory accuracy to 99%    Quality Enhancement   . ¬†  ‚Ä¢Successfully led 3 Food Manufacturing companies through GFSI SQF Level II Certification designing and developing complete Quality Systems, Quality Policies and Directives, Food Defense Programs, GMP's and HACCP programs.  ‚Ä¢Led the ISO 9001 Registration and Compliance Team, Project Manager of the MRP/ERP Implementation Team and installed a superior Quality Assurance System resulting in ISO Certification at Carleton Technologies.  ‚Ä¢Created, implemented and maintained a complete Quality System resulting in successful ISO 9001 and 14001 Registration while with Pacific Fabric Reels.    Staff Development  ¬†  ‚Ä¢Designed and implemented a world class training programs and Certified Operator Programs at every company for which I have served, resulting in increased efficiencies, reduction in process waste and lower operating costs.  ‚Ä¢Conceived, developed and maintained Standard Operating Procedures for all operations including Quality Control, Sanitation, Supply Chain, Warehouse/Distribution Center and Production/Manufacturing for each company I have served.  ‚Ä¢ Recognized by the United States Air Force as a Titan II and MX (Peacekeeper) ICBM Master Instructor.    Continuous Improvement Management  ¬†  ‚Ä¢Employed engineering and process improvement skills and saved Lotus Pet Foods over $1 Million dollars in equipment upgrades, equipment installations and process improvements.  ‚Ä¢Performed 2 Kaizen Events in 2 separate Departments, which enabled on time shipments to rise to 99.3% division wide and increased overall Quality Shipments to 98.9%. Developed and implemented a written Master Training Plan for all employees in the division and reduced turnover to less than 1% by improving work place morale at Multiwall Packaging.  ‚Ä¢Utilizing Lean and Six Sigma practices, re-engineered and automated all processes resulting in a gross margins of over 35%, overhead indirect spending reduction by 21%, decreased production staff by 60%, doubled production output, reduced scrap ratio to less than 0.5% and improved the on time delivery metric to 100% at Pacific Fabric Reels.  ‚Ä¢Engaged Lean Manufacturing principles and launched Continuous Improvement Teams at SCI which resulted in enhanced sales from $21 million to over $38 million, increasing throughput by 28%, reducing inventory by $3 million and improved gross margins by 12%.  ‚Ä¢Applied Lean/Sigma and TPS manufacturing techniques and hands on management approach lowered labor cost in first 3 months from 31% to 16% and reduced customer quality complaints by 50%. Implemented a complete ISO Quality System at Multiwall packaging.    Risk Management  ¬†  ‚Ä¢Designed, developed and implemented a comprehensive safety program for every company that I have served, greatly mitigating and eliminating recordable industrial injuries and illnesses.        Professional Experience      Consultant   02/2014   to   Current     Company Name   City  ,   State       Perform private consulting services in Operational Management for food and non-food manufacturing companies.          Director of Operations/Director of Quality Assurance   08/2013   to   12/2013     Company Name   City  ,   State       Directed, led and managed all facets of the Plant Operations with P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE ‚Äì MAS200), Inventory Control, Materials Management, Procurement/Purchasing, Supply Chain Management, Traffic/Logistics, Warehouse Order Fulfillment, Human Resources, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Plant Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative SQF Level II and Employee Training.           Plant Manager/Director of Quality Assurance   01/2012   to   08/2013     Company Name   City  ,   State       Directed, led and managed all facets of the Plant Operations with P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE) and Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative and Employee Training          Director of Operations   11/2010   to   11/2011     Company Name   City  ,   State       Directed, led and managed all facets of the Operations Team with P&L oversight including Production Scheduling, MRP/ERP (MAS 200) and Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research and Development, Engineering, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative and Employee Training          Consultant   01/2010   to   03/2010     Company Name   City  ,   State       Hired as a consultant to install a new high speed packaging machine line and robotic packing system and perform an assessment of the company and prepare a report to assist with future growth.           Vice President and General Manager/Director of Quality Assurance   01/2004   to   10/2009     Company Name   City  ,   State       Directed, managed and led all functions and departments of the business with complete P&L ownership. Responsible for Manufacturing, Quality Assurance, Sales and Marketing activities, Project Management, Research and Development, Engineering, Strategic Planning, Policy and Procedure establishment, Mergers and Acquisitions, Forecasting, New Product Introduction (NPI), New Product Development (NPD), and Strategic Planning.          Executive Director of Operations   07/2002   to   10/2003     Company Name   City  ,   State       Directed, led, managed all facets of Manufacturing Operations with P&L oversight including Production Control, Materials Management, Procurement, Traffic/Logistics, Quality Assurance, Shipping/Receiving, IT, Project Management, Human Resources, Engineering, Administration and Training.          Operations Manager   04/2000   to   05/2002     Company Name   City  ,   State       Managed, led and directed all facets of Production, Materials, Administration, Maintenance, Training, Quality Assurance, ISO, Project Management, Shipping/Receiving, Sales, Customer Service, Marketing and Third Party DOT Representative Inspection.            Director of Manufacturing/Plant Manager/Manufacturing Engineer   08/1997   to   01/2000     Company Name   City  ,   State       Directed, managed and led all manufacturing operations including, Production, Warehouse/Distribution, Receiving, Purchasing, Training, Maintenance, Machinists, Project Management, Manufacturing Engineering, Research and Development, Planning/Scheduling and Production Control.          Plant Manager/Manufacturing Engineer/Quality Manager   04/1993   to   07/1997     Company Name   City  ,   State       Directed, managed and led all manufacturing operations with P&L responsibility including Production, Engineering, HR, R&D, Maintenance, Sales, Customer Service, Project Management, Purchasing, Marketing, Logistics and Quality Assurance.          Aircraft Mechanic/Technician   01/1990   to   04/1993     Company Name   City  ,   State       Performed commercial aircraft (MD 80, MD 11) jet engine installations, testing and inspection.          Technical Sergeant - E6   06/1978   to   11/1989     Company Name   City  ,   State       Performed specialized Technical Maintenance for the Titan II and the Peacekeeper - MX Missile Systems. Top Secret Clearance-Inactive.       "
CONSULTANT,"         CONSULTANT       Summary     Friendly and enthusiastic [Job Title] with [Number] years of specialization in [Type of Restaurant]. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.       Highlights          Detail-oriented team player with strong leadership, advising, consulting and problem resolution skills.  Offer valuable experience in sales and customer service, along with prospecting and account retention.      Maintain excellent interpersonal communication, strategic and tactical problem solving skills.  Excellence in Salesforce CRM, Microsoft Dynamics CRM and Microsoft Office suite. Proficient in Adobe suite.            Accomplishments    Dean's List for Academic Honors: Fall 1998 through Summer 2002      Experience     01/2015   -   Current     Company Name   Ôºç   City  ,   State    Consultant        to transform business operations and to achieve business goals through use of DNB tools and CRM integration.  Planned and led meetings with executives, delivered a variety of presentations for numerous initiatives ensuring program alignment with expected targets.  Transformed business operations and contributed over $8M in revenue by FY13Q2 to achieve business goals. Consultant to transform business operations and to achieve business goals.  Design, manage, and deploy complex, high-risk technical customer solutions from conception to production.         01/2011   -   01/2014     Company Name   Ôºç   City  ,   State    Senior Business Consultation Acquisitions        New Business Acquisition and Consulting  Led 24 x 7 operations amongst cross-functional teams. Resolved more than 2,000 network disruptions during our 2012 contract, resulting in decreased impact on customer revenues.  Presented weekly reports to client executives, supported and managed the client relationship across a dynamic, high intensity environment with stringent SLAs while achieving timely implementation, adhering to budget constraints, and generating new business opportunities.  Acquisition of new customers through inbound calls and chats, probing questions and value add of product suite.  Knowledgeable of full product suite from sales and marketing tools to financial services and custom API integration.  Hoover's, DNBi, FR,         01/2010   -   01/2011     Company Name   Ôºç   City  ,   State    Independent Agent        Streamlined team operations and facilitated issue resolution to meet contract compliance metrics.  Marketing AFLAC supplemental insurance products through outside sales and networking to generate accounts.  Accountable for servicing new and existing payroll accounts and policyholders, along with nominating recruits.  Consistently meet new business goals for individual direct accounts, group payroll and employee direct accounts.         01/2009   -   01/2010     Company Name   Ôºç   City  ,   State    Account Executive        Presented over 300 test cases to the State of Connecticut, which established realistic expectations of project deliverables thereby strengthening the customer relationship while also achieving deadlines and exceeding targets.  Sold Search Engine Marketing and Optimization services to businesses through face to face or phone presentations.  Responsible for generating leads, maintaining CRM data, acquiring and servicing new business accounts.  Repeatedly exceeded monthly goals by generating high levels of new clients along with excellent retention rates.         01/2008   -   01/2009     Company Name   Ôºç   City  ,   State    Owner / Publisher        Concurrently planned, executed and deployed 27 critical client projects within a 6-month period while also actively managing 100+ pipeline client projects.  Developed and successfully implemented a Concept to Production Life Cycle management enhancement solution.  Oversee all facets of the publication including client relations, ad design, layout, distribution and pay processing.  Took over entire business and turned around for print within two weeks by preserving and increasing advertisers.  Created awareness in community and grew client base and relationships with thorough account management.         01/2007   -   01/2008     Company Name   Ôºç   City  ,   State    Sales and Marketing Director        Exceeded customer expectations by clarifying project outcomes, summarizing HP's service performance data, and emphasizing benefits of service changes to customer.  Created sales division and generated new clients through consistent, persistent prospecting and networking.  Business consultant accountable for developing and launching small business video and online media division.  Responsible for all aspects of projects, overseeing entire production process, and maintaining client relationships.  API         01/2005   -   01/2008     Company Name   Ôºç   City  ,   State    Account Executive and Media Consultant        Consultative outside sales position requiring organization, self-motivation and time management skills.  Consistently achieved objectives for revenue generation through print, online and search engine advertising sales.  Responsible for prospect generation, along with all aspects of account development and retention.          Education     2002     St. Edward's University   Ôºç   City  ,   State  ,   US    Bachelor of Arts  :   Communications    St. Edward's University, Austin, TX 1998- 2002 Bachelor of Arts Degree in Communications with Specialty in Communication Studies: GPA 3.8        Presentations    Planned and led meetings with executives, delivered a variety of presentations for numerous initiatives ensuring program alignment with expected targets      Skills     Sales, Marketing, Sales And, Operations, And Marketing, Api, Integration, Integrator, Budget, Financial Services, From Sales, Outside Sales, Account Executive, Search Engine, Account Development, Advertising, Advertising Sales, Sales Position, Time Management, Accountable For, Networking, Clients, Crm, Customer Relationship Management, Accounts And, Direct Accounts, Metrics, Payroll, Cases, Leads, Optimization, Search Engine Marketing, Test Cases, Account Management, Client Relations, Facets, Life Cycle, Pipeline, Publisher, Benefits, Business Consultant, Created Sales, Production Process, Prospecting, And Account, Customer Service, Detail-oriented, Dynamics, Dynamics Crm, In Sales, Microsoft Dynamics, Microsoft Dynamics Crm, Microsoft Office, Ms Office, Problem Resolution, Problem Solving, Public Relations, Receptionist, Retail Sales, Team Player, Business Operations, Solutions    "
CONSULTANT,"         CONSULTANT           Summary    Accomplished and highly skilled Controller with a proven ability to impact corporate performance through skillful orchestration of fiscal management and team leadership. Keen ability to influence processes integral to company growth driving operational excellence and achievement of objectives. Expertise in financial statement preparation and analysis, operational management, forecasting, and cost control. Provide strategic value by leveraging current financial administration trends and regulatory guidelines to shape solutions and approaches. Fiscal Administration	Team Leadership Financial Statements	Project Management Strategic Planning	Development and Training Fiscal Report Generation	Regulatory Compliance Cost Analysis	Forecasting       Highlights         Navision* MAS 200 * Platinum * Oracle * Team * MS Office Suite * Peachtree Accounting *    Turbo Tax * ATB General Ledger * QuickBooks Pro * FASB Depreciation for Windows .NetSuite             Experience      Consultant    July 2014   to   Current     Company Name   Ôºç   City  ,   State      Manage monthly general ledger close and prepare financial statements for subsidiary company.  Assist in quarterly financial statements with the control company reviewed by CFO.  Brought up to date all quarterly sales tax reports to various states.  Entrusted to do due diligence on a potential acquisition.  Worked on various project assigned to.          Controller    August 2001   to   May 2014     Company Name   Ôºç   City  ,   State      Highly valued financial controller with full accountability to formulate monthly consolidated financial statements and weekly cash forecasts.  Successfully manage a team of 10 direct reports enveloping accounting and credit and collections operations guiding industry best practices to align with corporate strategy.  Develop and oversee operating budgets by performing in-depth analysis of revenue, cost allocations, and expenditures to ensure optimal cost control.  Strategically balance company growth plans with effective risk management through improved economic management policies and internal controls.  Ensure accuracies in reconciliations, payroll processing, and reporting, keeping abreast of evolving company and industry trends/policies to achieve optimal efficiency.  Entrusted to lead complex projects for senior management team and annual audit engagement procedures.  Routinely partner with banks and financial institutions to prepare monthly borrowing base report.  Carlo De Pinto.          Controller    June 2000   to   August 2001     Company Name   Ôºç   City  ,   State      Led accounting and operations team of 10 professionals while preparing financial statements, sales commission reports, payroll, cost reports, budgets, and financial forecasts.  Collaborated with change management teams to understand impacts of new accounting policies, financial statement initiatives, and non-standard transactions.  Mentored new accountants on operational accounting, expense analysis, company standards, and variance analysis to drive operational excellence.  Managed preparation of 401K and insurance documentation, as well as monthly sales tax filing/reporting encompassing 26 states.  Expedited software implementation project resulting in a seamless transition to new accounting program.  Functioned as a notably respected consultant with proficient coordination of special management projects.          Controller    March 1999   to   May 2000     Company Name   Ôºç   City  ,   State      Built a highly competent team of 6 accounting professionals and maintained full responsibility of monthly and quarterly financial statement preparation for multiple subsidiaries.  Carried out intricate side-by-side comparisons of monthly budgeted figures vs.  actual revenue and expenses, subsequently formulating variance justifications.  Prepared comprehensive year-end budget analysis, monthly account analysis, and intercompany reconciliations.          Senior Accountant    May 1992   to   March 1999     Company Name   Ôºç   City  ,   State      Gained valuable exposure to construction, real estate, insurance, legal, and granite/marble industries while preparing financial reports and managing staff accountant team in tax and audit operations.  Presented and monitored percentage of completion contracts along with pension and profit sharing plans with detailed reporting tools.          Education      Bachelor of Arts   :   Economics Accounting      Montclair State College   Ôºç   City  ,   State      Economics Accounting          Skills    accounting, accountant, balance, budget analysis, budgets, change management, consultant, contracts, controller, cost control, credit, documentation, due diligence, senior management, filing, financial, financial statements, General Ledger, insurance, legal, managing, MS Office Suite, Windows, Navision, Oracle, payroll, payroll processing, Peachtree Accounting, Platinum, policies, profit, QuickBooks Pro, real estate, reporting, risk management, sales, strategy, tax, Turbo Tax, year-end   "
CONSULTANT,"        Qualifications        Microsoft Office Specialist, Symantec Endpoint Protection, Symantec Backup Exec., A+, Network+; Expert use of Service Management software & tools; Ability to learn new skills quickly; Solving complex PC, Network, Software issues; Software distribution automation; Software compliance audit & remediation; IT asset tracking & inventory audit; system security administration; support fortune 500 business users with level 1, 2, and 3 incidents; member of high priority technology project teams; install, move, add, change PC's, Network, and Voice communications; Coordination with critical 3rd party service providers - ACS/Xerox, Cognizant, Avaya, IBM, Verizon, AT&T; Ability to develop detailed technical instructions and processes; Ability to organize during periods of competing priorities; Communicate well with all levels of management; DCJS; AMAG Access Control Systems; Code Blue Systems; Access IT Universal - RS2 Technologies; VMWARE Administrator; Microsoft Office 97, 2000, XP, 2003, 2007, 2010, and 2013 - Proficient with Microsoft Word, Excel, Access, Project, and Visio; Proficient use of Citrix, VMware, Big Fix, Tivoli, Avaya Intuity, Shoretel, Novell, Windows 7, ZENworks, Full Disk Encryption, Cyber Security, JAMF - Casper Suite, Remedy, Service Center, Service Now                Work Experience      IT Consultant   07/2013   Ôºç   Current     Company Name     City  ,   State       Provide customers with strategic guidance in regard to IT technology - defining software, hardware and network requirements, developing agreed solutions and implementing new systems; assist customers with change-management activities, designing, testing, installing and monitoring new systems Independent and objective advice on the use of IT; Windows 7 migrations (XP -> Windows 7); Server rebuilds; Server installs; Laptop and Desktop rebuilds hdd recovery; virus and malware removal; system clean up; WIFI maintenance (installation and removal of WIFI access points); Website design.          End User Computing Architect   12/2009   Ôºç   07/2013     Company Name     City  ,   State       Symantec Endpoint Protection Administrator; BigFix IT Asset & Software; Inventory System Administrator; JAMF Administrator using Casper ; Novell ZENworks Administrator; ServiceNow Implementation; GoToAssist Remote Support Administrator; Laptop and Desktop standard design and implementation; IT Asset Inventory auditing & reporting; Windows XP & Windows 7 PC Operating System Architecture; Windows 7 rollout; Ability and experience in managing vendor relationships; Build and manage capital budget for yearly hardware refresh, 2 - 4 million; HP/Dell/Lenovo Systems; Research and recommend infrastructure and platform tools and technologies; Ensuring architectural products meet future customer needs; 3rd level support for XP/Windows 7 and IOS devices (help desk  field services group  3rd level support); Virus, Malware, Phishing expertise; Active Directory, Maintenance, Password resets, Access; Troubleshooting all platform levels - laptop/desktop, printer, server, vmu, virtual, vmware/citrix.          Information Technology Field Services Specialist   06/2006   Ôºç   12/2009       Migrated 900+ end user computers & networks to new Richmond, VA headquarters; Duties included preparation of equipment, telephony diagnostic, and testing of network devices including server, tape libraries, and switches; Perform weekly on-call rotation, with 24/7 hour response to urgent incidents affecting supported location; Troubleshoot user submitted tickets ITIL, Remedy, Team Track help desk management software packages; Deployed systems to end users as older systems are replaced, PC life cycle management and refresh; Creating/deleting/modifying/configuring users, mailbox, distribution list, and public folders, using Lotus Notes 6.5 and Microsoft Outlook; Assist user in support and installation of software for proprietary and standard hardware configurations; Assist with network connectivity problems involving VPN, LAN, WAN connections; Maintain inventory data, including on-hand stock, disposal, and new equipment orders; Support enterprise mobile devices for corporation, utilizing Blackberry Enterprise Server; Execute mass user relocation and IMAC projects; Service Level Agreement & Incident Report development.          Computer Lab Educator   06/2005   Ôºç   06/2006     Company Name     City  ,   State       Resolve computer lab user incidents; Troubleshoot networking & PC incidents in classrooms and lab; Timely, accurate escalation of critical technology incidents; PC component troubleshooting & replacement (hard drives, CD-ROM, ribbon cables, etc.); Assist students with lab assignments.          Education and Training            AUBURN UNIVERSITY SARGEANT COMMUNITY COLLEGE   -   Management Information Systems Information Systems Technology    City  ,   State      Management Information Systems Information Systems Technology            High School Diploma  :  CENTRAL HIGH SCHOOL      City  ,   State              Personal Information    https://www.linkedin.com/pub/      Skills    A+, Active Directory, auditing, automation, Avaya, Backup Exec, budget, cables, CD-ROM, change-management, Citrix, hardware, Encryption, Dell, designing, hard drives, help desk, HP, IBM, IMAC, Inventory, ITIL, LAN, Lotus Notes 6.5, managing, Access, Excel, Microsoft Office 97, Microsoft Office Specialist, Microsoft Outlook, Windows 7, 2000, Windows XP, Microsoft Word, Enterprise, Network, networking, networks, Novell, Operating System, PC's, printer, processes, reporting, Research, Service Level Agreement, strategic, switches, Symantec, System Administrator, telephony, Tivoli, Troubleshoot, Troubleshooting, Visio, Voice communications, VPN, WAN, Website design, ZENworks      Additional Information      https://www.linkedin.com/pub/  /8/50/41b     "
CONSULTANT,"         CONSULTANT           Profile    Results driven and team oriented reservoir engineer with extensive experience in reservoir management, enhanced oil recovery, reserve evaluation, integrated reservoir modeling, compositional simulation, economic analysis, geomechanics, and project management, looking to utilize his diverse analytical and research skills in a challenging role. Fluent in English and French. Has experience working with professionals of different technical and cultural backgrounds.      Skills          Pressure and rate transient analyses  Decline curve analysis (Fekete Harmony)  Volumetrics and material balance   Economic analysis (ARIES)  Knowledge in SEC reserves estimation concepts  Project management  Reservoir management  History-matching and production forecast  Compositional and black oil simulation      Enhance oil recovery (Waterflooding, CO2 injection, WAG, and polymer flood).    Knowledgeable in unconventional resourse evaluation and modeling of fractured systems.  Good understanding of reservoir geology and depositional system fundamentals  Geochemical modeling  Reservoir geomechanics  Good understanding of log and core analyses            Accomplishments     Strategic development   Contributed in negotiations between operators and CO2 suppliers to evaluate the technical and economic viability of CO2 enhanced recovery in three Illinois Basin oil fields. This will result to potential increase in profit oil by about half a million barrels.   Project Management   By being the Principal investigator for a US Department of Energy project my employer gained an award of $1,000,900.  Demonstrated technical and managerial leadership by putting together a team of geoscientists and engineers to complete projects on time and within budget thus saving client about $2 million in capital and operational cost.  Directed and mentored interns who later landed permanent positions as a result of my efforts.  Trained engineering staff on how to use and troubleshoot Landmark Nexus and Eclipse commercial simulators and so doing increased efficiency of the group by 15%.   Project coordination and outreach   Led a team of three researchers to three universities in Cameroon to donate computers and provide training in ArcGIS, MS Excel and MS Access to geoscience graduate students and staff, in March 2014.   Appointments and awards   Appointed by dean of Graduate School to serve as student representative of the graduate council at the University of South Florida from 2007 to 2009, to advice the dean on general policies and procedures on matters related to graduate education and research.  Received the European Union- Greenhouse-gas Removal Apprenticeship and Student Program (EU- GRASP) post-doctoral research scholarship from 2009 to 2010.        Professional Experience      Consultant    January 2009       Company Name   Ôºç   City  ,   State     Feasibility study of CO2 storage and wastewater disposal i nto the Lawson Formation in Polk County, Florida        Develop a semi-analytical equations to estimate CO2 storage efficiency and pressure changes at the wellbore.    Conduct fluid flow and geochemical simulations of CO2 and municipal wastewater  injection.      Evaluate geomechanical effects of fluid injection into the Lawson formation.           Reservoir Engineer     January 2011   to   November 2014     Company Name   Ôºç   City  ,   State     02/2011‚Äî 09/2012  Investigator   Miscible and immiscible CO2 EOR pilots Fields: Mumford Hills (Clore sandstone) and Sugar Creek (Jackson sandstone). Operator: Gallagher Drilling Inc, Evansville Indiana   Work diligently with geoscience and engineering staff to develop models that reflect geology and reservoir features.  Collect and synthesize input data for compositional simulations.  Calibrate reservoir models to field observations and data.  Estimate reserves and forecast production using both analytical techniques and compositional simulation.  Evaluate the viability of different field development scenarios and new drilling locations.   04/2012‚Äî12/2013  Key personnel  Development of dimensionless performance curves for three of the most prolific oil producing formations in the Illinois Basin (Aux Vases (sandstone), Cypress (sandstone), and Ste. Genevieve (carbonate))  Fields: Clay City, Dale, Johnsonville, Iola, Lawrence, Mill Shoals, Olney, and Zeigler.  Operators: Elysium Energy LLC, Sherman Oil, Farrar Oil Co. Inc., Rex Energy, Gallagher Drilling Inc., etc.     History-match reservoir models to field observations and data.         Design 5-spot patterns of different sizes (20, 40, and 80 acres) for the eight oil fields.  Conduct miscible and immiscible compositional simulations of continuous CO2 and water-alternate-CO2 injection   Generate dimensionless curves from simulation results to evaluate EOR performance for each oil field.    10/2012‚Äî09/2014 Principal Investigator  Depositional environment and storage efficiency Project    Deopositional environments: shelf clastic, shelf carbonates, reef, deltaic, fluvial deltaic, fluvial & alluvial, turbidite, and strandplain.   Define, plan, monitor, and modify project. Evaluate progress using MS Project. (www.CO2sinkefficiency.org)  Work with a team of sedimentary geologists, geostatisticians, engineers, and field operators to develop rigorous geologic and geocellular models of formations having different depositional environments.  Mentor and train reservoir modeling staffs develop skills to conduct compositional simulations.  Develop simulation workflow and manage reservoir modeling tasks.  Design and manage the development of an access database tool used to analyze and interpret simulation results.   Other responsibilities   Provide general reservoir engineering and characterization expertise to other projects   Respond to request from field operators, agencies, and staff.  Lead research tasks in other projects.   Write reports, journal manuscripts and communicate results to management and clients.            Post-Doctoral Research Engineer    November 2009   to   October 2010     Company Name   Ôºç   City       Coupled CO2 EOR-geomechanics simulation study (Aneth Field, Paradox Basin, Utah, Operator: Resolute Natural Resources)   Calculate equation of state using measured crude oil properties.  Upscale reservoir static model using Petrel.  Collect and generate input data for compositional simulations   History-match reservoir model to field data and estimate hydrocarbon reserves.  Conduct coupled flow-geomechanical reservoir simulation of CO2-EOR and storage using Visage.  Analyze simulation results and evaluate changes in reservoir stress and strain    Correlate predicted geomechanical stress changes with bserved microseismicity  Conduct simulation studies to evaluate impact of inflow-control-devices on well injectivity.          Geophysical survey assistant    November 2004   to   July 2005     Company Name   Ôºç   City  ,   State      Line-up cables and place geophones for geophysical surveys  Assist in equipment and personnel transportation to field sites.          Education and Training      Training   :     2014      Landmark Aries training course, June 05, 2014, Houston, Texas.  Practical aspects of CO2 flo0ding, April 13, 2014, SPE 19th Symposium on Improved Oil Recovery, Tulsa, OK.  Reservoir characterization from laboratory to field, April 12, 2014, SPE 19th Symposium on Improved Oil Recovery, Tulsa, OK.          Training   :     2013      Landmark Nexus Basic Reservoir Simulation Course, May 20-22, 2013, Houston Texas.  Landmark Nexus Intermediate Reservoir Simulation Course          Training   :     2012      Kepner-Tregoe Project Management Workshop, July 11-13, 2012, Champaign, Illinois.          Training   :     2011     Evaluating Reservoir Quality, Seal Potential, and Net Pay Course, July 14-15, 2011, Champaign, Illinois.         Ph.D   :   Civil Engineering  ,   2009    University of South Florida   Ôºç   City  ,   State  ,   USA            M.S   :   Petroleum Engineering  ,   2004    Technical University of Denmark   Ôºç   City  ,   State  ,   Denmark            B.S   :   Chemistry  ,   1997    University of Buea   Ôºç   City  ,   State  ,   Cameroon     Minor in Chemical Process Technology         Training         Schlumberger Eclipse, Petrel, VISAGE, and PVTi, on-the-job training, 2010         Affiliations      Society of Petroleum Engineers  American Geophysical Union  University of South Florida Alumni        Computer Skills     Aries, Nexus/VIP, Petrel, Eclipse, VISAGE, Petra, CO2 Prophet, Fekete Harmony, Kinder Morgan CO2 scoping model, Desktop-PVT, TOUGH2 and TOUGHREACT, ArcGis, Envi, C++, Fortran, and UNIX.     "
CONSULTANT,"         CONSULTANT           Executive Profile    As a professional in health care for over 40 years, I have had numerous experiences, clinical and nonclinical, that would be an asset to any organization. I have authored numerous policies and procedures and technical advisor for several books. Working as Paramedic, Nurse, Travel Nurse (ED and Home Health), Manager, Educator, Consultant, Director, Regulator,  and serving on two Board(s) of Directors, I am a people person, and have developed and managed teams of people and achieved many goals.        Core Accomplishments      Readylink Healthcare, Travel Nurse, (2003 and   2005), ED contract- Sarah   Bush Lincoln Healthcare, Mattoon, Illinois.  ED nurse for a busy central Illinois ED, with significant rural trauma and medical services.  Agostini and Associates, Travel Nurse (2004)-ED contract-Mercy Merced Medical Center, Merced, California ED Nurse for a facility serving a highly noncompliant population, resulting in a very high acuity and census.  Provena Covenant Medical Center, Resource/ED Nurse, and (2002-2004) - Resource Nurse for the hospital included: Support services to all hospital departments Performed difficult procedures and skills throughout the facility, including specialized intravenous lines, such as PICCs, etc.  Specializing in the ED ED Staff Nurse.  St.  Margaret Mercy Hospital(s), Nursing Director (2001-2002) -oversight of operations between two hospitals, Hospital operations, rotated  between a 400 and  200 bed  hospital, both with a high census and acuity EDs, ICUs, CCUs, NICUs, PICUs, and a complete Psychiatric facility.  Encountered numerous unique challenges, including the necessity of closing the hospital (bypass) at times due to census and\or acuity, resolving conflicts, and adequate staffing.  ED Nurse, Supervisor, ED Registry, (1976 - 1998) Daley's Ambulance\Co*Med Transport, Director of EMS/Education/Human Resources and National Affairs, (1975 -2001) EMT\Paramedic, then, Director.  Developed respected personnel, education, public relations, and employee health departments.  Established prestigious Specialized Critical Care Transport and Nurse Teams.  Grew company from 150 employees to 1000, and at its peak, 1000 transports per day.  Authored numerous policy and procedures for company.  Established infection control, including the new OSHA regulations.  Developed several customer service initiatives through various CQI programs using a team approach.  Board of Directors (15 years) for the American Ambulance Association (AAA) Board of Directors for the National Registry of EMTs.  Porter Memorial Hospital, EMS Director\Instructor, (1982 - 1985) Oversight of EMS system(s) operations, education (ED and EMS), Paramedic and EMT programs, including Popular and unique continuing education programs.  Oversight of system operations.  Policy and procedures development CQI programs Fire Departments, Crete, Glenwood, and Cornbelt Fire Departments, (intermittent between 1974 and 2005), Firefighter/Paramedic/Diver Career Achievements ED\EMS Consultant Technical Advisor for several  books by D.B.  Petit and Diane Petit Authored numerous  policies and procedures, including regulations American Ambulance Association (AAA) Board of Directors National Registry of Emergency Medical Technicians (NREMT) Board of Directors Excellence Award - Walter Schaefer Award, (AAA), 1999.  Appointed to the Illinois Department of Public Health (IDPH) Regional EMS and Trauma Advisory Committee(s).  Implemented very successful Special Critical Care Transport and Nurse Teams.  Pilot project - evaluating the effectiveness of prehospital personnel providing HBV/PPD vaccinations, with IDPH and the University of Chicago - demonstrated effectiveness.  Designed and implemented numerous policies and procedures, including, Drug Free Workplace (challenged successfully several times), and a respected credentialing process for hiring EMS personnel, even respected by other providers and hospitals.  Negotiated Rule Making for Medicare (AAA) - resulting in a fair fee schedule with increased reimbursements for ambulance providers throughout the nation.        Professional Experience      Company Name   January 1999   to   Current     Consultant           Operations and systems development.  OSHA and regulatory issues.  Startup EMS providers.  HBV\TB vaccinations.  Staffing, and patient care.          Company Name   January 2010   to   Current     Assistant Director           Nursing.  Provided Home Health to patients, specializing in infusion therapy.  Supervision of nursing staff.  Case management.          Company Name   April 2014   to   July 2014     Travel Nurse           Mercy Home Health contract.  Supervised ancillary staff.  Provided home health to patients, throughout the Oklahoma City region.  Illinois Department of Public Health (IDPH) Office of Preparedness and Response, Regional Emergency Medical Services.          Company Name   January 2005   to   January 2009     Coordinator           Working in the regulatory environment, providing oversight for all aspects of Trauma Centers, EMS and Emergency Department (ED), which included:.  Site visits, investigations, conflict resolution, licensing, inspections, reviewing and approving all aspects of EMS and ED.  Disaster Preparedness and Response for Hospitals and EMS.          Education      Governors State University      Masters  :   Health Administration    Health Administration        Valparaiso University     1 1988       BSN              Prairie State College   1 1978         State              Ingalls Memorial Hospital     1 1975       Emergency Medical Technician              Publications/Contributions Technical Advisor for several books-by D.B. Petit and Diane Petit Ambulance Industry Journal, AAA The Insider, JEMS Communication Human Resource Manual, AAA Medicare Documentation Manual, AAA Clinical Standards Manual, AAA Expanded  Scope of Practice Manual, AAA Certifications-current and past Advanced Cardiac Life Support Emergency Communications  RN, Illinois National  Incident  Management  System (NIMS) Basic Trauma Life  Support  (BTLS) Pediatric Advanced Life Support Domestic  Preparedness  Certificate Pediatric Education  for  Prehospital Professionals (PEPP) CPR Certification MTI (Management Training Institute), Texas A & M, AAA Paramedic, 1975 Amateur Radio (Ham Radio) License PADI Open Water Scuba Certification               Work History      Company Name                  Skills    Ambulance, Basic, conflict resolution, CPR, Documentation, Human Resource, Management Training, Office, Nursing, Publications, Radio, Staffing, Supervision, systems development, Technician   "
CONSULTANT,"         CONSULTANT           Career Overview     Macintosh Expert with 20 years in technical and customer support roles. Experience in back-end programming, relational databases and development/maintenance of complex and critical systems. Wireless system design for Point-To-Point networks.       Qualifications          Apple Certified Technical Coordinator  Apple Certified Support Professional  Apple Certified Associate Mac Integration  Apple Certified Help Desk Specialist  Apple Certified Macintosh Technician  Certified Alvarion System Specialist      Technical help desk experience  VOIP/Telecom Installation and Support  Remote systems support  Network asset management  Accomplished with mobile devices            Skills     Apple Support: Apple Workstations, Apple Servers, iPad, iPhone, Mobile Device Management, Apple Remote Desktop, XSAN.  Network Support: Open Directory, TCP/IP, DHCP, DNS, VOIP, VPN, AFP, SMB, FTP, NFS, SAN, HTML, PHP, Alvarion, Ubiquiti.   Software Support: Filemaker Pro, Filemaker Server, MS Office Suite, Adobe Suite, Final Cut Pro, Maya.       Work Experience      Consultant    January 2004   to   October 2014     Company Name   Ôºç   City  ,   State     Worked with clients nationwide to analyze computing and network needs and install appropriate solutions within each organization's budget. Served as database administrator for Filemaker, and Filemaker Server running on various operating systems.Troubleshot and resolved internet connectivity and general software and hardware issues for Macintosh and Windows client and server machines. Installed wired and wireless networks including Point-To-Point wireless and communication towers. Installation and support of various home automation and control systems. Installed and configured network camera systems for on site and remote monitoring. Managed user account and permissions on file servers. Managed calendar, email, file sharing, backup, DHCP, DNS, VPN, FTP and web hosting on various servers. Installed and maintained accounting solutions. Monitored network traffic and systems to ensure uptime. Designed custom database solutions to meet clients needs. Troubleshot routing and switching issues with various wired an wireless networks. Installed network backup systems for clients using disk based and tape libraries. Installed and configured XSAN network.         IT Director    August 2009   to   August 2012     Company Name   Ôºç   City  ,   State     IT director for Organic farm. Network support for mixed network of Macintosh and Windows clients. Wireless Point-to-Point design and installation. Filemaker development and support. Web design with shopping cart installation. Daily maintenance of Macintosh workstations and Servers. Maintained daily backups to RAID system. Troubleshot user permission issues with workstations and storage area. Installed network cabling, managed switches and routers. Network traffic analysis   to improve network performance and reliability. Installed VOIP system allowing inter-office communication while reducing total cost of service. Installed and maintained web based help desk ticketing system to track user support issues and resolutions.         Macintosh Support Specialist    May 2000   to   May 2004     Company Name   Ôºç   City  ,   State     Maintained network of 100+ Macintosh and Windows clients. Software support for creative print, video, and 3D applications. Installed render farm for 3D rendering. Designed and installed Digital Asset Management solution for design teams allowing users network access to digital media. Daily system maintenance for Apple workstations and servers to support Audio/Video/3D clients. Managed and monitored storage usage for video capture. Managed backup and archive system using both disk based and tape libraries. Troubleshot windows desktop and server connection and storage issues. Active Directory integration. Traveled with proposal teams to various locations to provide Audio/Video and network support during presentations. Installed network cable, rack mounted routers, switches, KVM, servers, RAID storage, tape libraries, and Digital Asset Management storage solutions.         Sales / Webmaster    September 1999   to   May 2000     Company Name   Ôºç   City  ,   State     Established and maintained contacts with corporate customers. Designed new company website. Installed new Point Of Sale system. Designed and installed web based shopping cart system. Installed network cables, switches and routers. Troubleshot network connection and wireless network issues. Installed and upgraded workstations and servers. Sales of computer and network systems and software.         Business Center Manager    January 1999   to   December 1999     Company Name   Ôºç   City  ,   State     Created marketing plans. Management of store employees including scheduling, payroll, sales and training. Responsible for the business aspects of sales, including servers, workstations, network software and hardware, network training, network installation. Worked with upper management to create incentive programs for employees. Improved call response time for business center.         General Manager    May 1997   to   December 1998     Company Name   Ôºç   City  ,   State     Designed and installed new Point Of Sale solution. Designed new company website. General accounting and bookkeeping for retail store. Personnel management. Digitized product inventory for use in web promotions and publications. Installed network cabling, switches and routers.         Sales / Purchasing    January 1996   to   April 1997     Company Name   Ôºç   City  ,   State     Identified prospective customers using lead generating methods. Responsible for creating and implementing advertisements and promotions. Developed price catalog and marketing materials for distribution and in house reference. Worked closely with CEO in developing sales strategies. Managed purchasing and receiving of store inventory. Installed network cable, switches and routers.         Education and Training      Bachelor of Science   :   Psychology  ,   1993    Nyack College   Ôºç   City  ,   State       Candidate for Degree      "
CONSULTANT,"         CONSULTANT       Summary     Accomplished Senior Business Systems Analyst with over 10 years of business process, project management, and technology experience for fortune 500 companies.   Recognized success in driving projects of the highest level of complexity, critical business value, and corporate visibility.       Highlights          International Institute Business Analysis (IIBA) Certification - August 2011  MCDST Certification - Microsoft Certified Desktop Support Technician - August 2007  Lean Six Sigma Certification - May 2013      Demonstrated skills in business and systems analysis, project management, process analysis and improvement, data analysis and mining, inventory control, and quality assurance            Experience      Consultant   06/2013   to   Current     Company Name   City  ,   State       Trained internal personnel in process awareness, execution, and documented mission critical processes  Analyzed business process workflows and identified improvement opportunities  Identified control gaps, determined root causes, and ensured appropriate controls were enhanced and / or implemented  Installed and secured Cisco and Netgear routers and triaged internet connectivity issues with POS systems          Senior Business System Analyst   10/2011   to   05/2013     Company Name   City  ,   State       Served as a change case management liaison between Cardinal Health's medical products and pharmaceutical distribution stakeholders and its enterprise IT groups  Provided SME guidance and support to business and functional users on existing and prospective SAP-related business processes  Provided business process analysis and recommended workflow design solutions and informed work teams on process improvement and re-engineering strategies  Updated and maintained documentation on process improvements and process performance  Researched SAP CRM 3.0, CRM7.0 and ECC6.0 system issues and documented opportunities for improvement  Gathered business requirements from business partners for SAP CRM system enhancement and business continuity purposes  Documented UAT Plan for large project and worked with UAT Team to ensure all acceptance criteria for the requirements were included in the UAT task plan  Tracked and reported all system and user acceptance test errors for management and developers  Uploaded and maintained documents in SharePoint for knowledge base and training purposes  Managed SAP CRM6.0 and CRM7.0 skill group, escalation rule changes, service profiles, BP profile and categorization schema changes for maintenance and enhancement  Analyzed business data and applied analytical tools to interpret data Created reports using Business Objects functionalities, including like multiple data providers, prompts, and slice and dice  Ensured testing activities enabled applications to meet business requirements and systems goals  Lead discussions between the development and business teams to capture business requirements, stories, use cases, business flows and acceptance criteria          Senior Lead Consultant / Manager   02/2011   to   10/2011     Company Name   City  ,   State       Provided MS Office 2010 & Windows 7 deployment consulting support to package installation and support application patch updates via SMS and other enterprise deployment tools  Managed team responsible for analysis, definition, specification, development, testing, documentation, and installation of new and existing applications  Led and maximized e-commerce sales that achieved goals and customer satisfaction levels  Analyzed and monitored sales and revenue generation through website traffic  Ensured successful launch, implementation and operations of website  Provided packaging and scripting applications via distributed to desktops and laptops across large, distributed enterprise environment  Provided Tier II / III support of escalated issues, troubleshooting, and documented failed deployments Worked with cross functional teams both internally to IT and with business end-users          IT Technician / Business Analyst   08/2010   to   12/2010     Company Name   City  ,   State       Facilitated and conducted (JAD) Joint Application Design Sessions to determine business requirements by bringing stakeholders and IT Team on a common platform  Provided detailed mapping of current and future state process workflows  Created reports using SQL Server reporting services  Identified and prioritized process and system improvements designed to reduce costs and increase productivity  Coordinated with researched detailed definition of mathematical models for Demand forecast and Optimization models  Replaced current backup/recovery system with an enterprise solution to provide more reliable data for backup/recovery solution to meet enterprise SLA requirements  Documented use-case scenarios and what-if scenarios for mark down process  Worked with Quality Assurance Team to create and execute Unit, System, and User Acceptance Plan and test case scenarios          IS Application Support / Business Analyst   04/2010   to   07/2010     Company Name   City  ,   State       Analyzed current state process for Promotion Item Forecasting and identified opportunities for improvement  Organized information system policies and procedures to meet audit requirements  Prepared statistical sections of protocols, statistical analysis plans, and programming specifications for all phases of study design  Developed Managed Care financial goals specific to each hospital's unique services, costs and market demographics  Developed and maintained professional and business relationships with medical staff, Chambers of Commerce, local employer groups Leveraged Data Stage Tools, including Infosphere DataStage Designer and Infosphere DataStage Director for developing jobs and to view log files for execution errors Implementation and knowledge of HIPAA code sets, ICD-9 and ICD-10 coding  Defined ICD-9 to ICD-10 mapping process using GEMs (General Equivalency Mapping) crosswalk file Interacted with surgeons, doctors and nurses regarding equipment or app crashes in OR  Collaborated with regulatory, clinical, quality assurance, bio-analytical, programmers and data managers in monitoring on-going clinical trials, including database locks and un-blinding  Collaborated with business units to assess impact of business requirements and to reach consensus on alternative solutions when necessary to maintain consistent and flexible architecture  Organized and participated in Scrum meetings with team members          Project Manager / Business Analyst   03/2008   to   06/2009     Company Name   City  ,   State       Served in project manager role to ensure key responsibilities were carried out in accordance with defined expectations  Ensured project deliverables met defined expectations and were completed within the baseline of time scales and budget  Certified Safety, Health & Environmental standards were achieved and all required statutory and regulatory conditions were met  Provided regular and timely reporting of project progress to the sponsors and stakeholders  Proactively managed project issues and risks, mitigating as necessary  Managed changes to the project without unduly affecting the stated objectives and benefits  Established Scrum project management process and assisted team meet sprint and story goals.  Served in business analyst role to identify opportunities for system enhancements to assist in planning and implementation  Facilitated relationships with third party vendors, carriers, and affiliates to meet and improve he SLA time-lines of licensing process  Partnered with procurement team to identify assets and the risks to those assets (risk assessment)  Liaison to ensure contract requests moved through process in timely manner  Monitored batch processing and made corrective actions as required   Reviewed business requirements, system functional requirements, and developed systems specifications  Assisted customers in establishing methods to trade files from partner using Cyclone SFTP or AS2 and performed testing after every installation  Triaged customer issues regarding FTP, trading files, or connection error issues, including EDI Transaction Sets          Business Analyst / Project Manager   02/2006   to   02/2008     Company Name   City  ,   State       Established and managed demand management program for technology organization that improved the optimization and use of IT resources  Provided SME guidance on compliance issues during requirements and testing phases  Established enterprise-wide governance structure for technology demand management program that enabled effective decision-making and management of IT through all stages of planning, delivery, and operations  Responsible for running data profiling reports and developing reports using SQL and DataStage  Worked on all phases of data warehouse development and Product Lifecycle Management, including gathering requirements to testing, implementation, and support  Collaborated with management on changing requirements and business processes in order to disseminate data to more than four different development teams (both internal & external) and identified potential risks on an on-going basis  Led feed-back sessions with stakeholders to solidify business requirements and gain management approval prior to design phase of project          Business Analyst   11/2004   to   12/2005     Company Name   City  ,   State       Provided underwriting experience to interpret the requirements from the business and user community in order to accurately develop OOMC's first automated production underwriting (AUDS) engine  Worked closely with project sponsor to build over 500 test cases to facilitate vendor proof of concept (ILOG/France) prior to vendor selection and contractual engagement  Selected to work hand-in-hand with pricing manager while documenting the Enterprise Pricing Requirements and creating the AUDS message table  Ensured testing activities enabled applications to meet business requirements and systems goals and participated in user acceptance testing prior to Go Live date          Warehouse Dock Specialist / Trainer   01/2000   to   01/2004     Company Name   City  ,   State       Unloaded and loaded trailers with freight and ensured all necessary paperwork was attached to each shipment of freight  Dispatched loaded freight trucks out to yard or for delivery  Trained new dock workers on proper handling of freight and forklift driving  Ensured OSHA regulations was enforced on a continuous basis          Education      Bachelor of Science  :   Network and Communication Management   2005       DeVry University   City  ,   State  ,   USA              Skills     Demonstrated, Hands-On Experience in:  Lean/Agile, SDLC, Waterfall, Agile, ITIL, GAP Analysis, UAT, Business Requirements, Process Improvement, Process Mapping, Demand Management, Resource Management, and Project Management Lifecycle.    "
CONSULTANT,"         CONSULTANT       Summary    Transitioning Military Professional eager to apply acquired skills to serve Aflac and the
          healthcare industry. Creates business partnerships and builds trust with managers and
          employees to create a positive work environment through networking. Driven
          professional who effectively builds loyalty, long-term relationships and promoting the
          company's brand.        Experience     03/2016   to   Current     Consultant    Company Name   Ôºç   City  ,   State      Tracked key dates and deadlines and maintained specific personnel lists.  Screened 104 applicants based on their qualifications and background.  Developed and facilitated job recruitment sessions.  Tracked 28 candidates and pushed for feedback on disqualifications, time-to-fill
          man-power and other variables.  Coordinated meetings, developed meeting content and presented all information to
          potential candidates resulting in the acquisition of 11 contracts.         03/2016   to   Current     First Line Supervisor    Company Name   Ôºç   City  ,   State      Completed and maintained accurate and organized records, documents and reports
          for over 19 diving customers.  Supported the development of diving operations staff to meet competency and
          performance expectations.  Conducted weekly training activities with effective communication and leadership.  Provided coaching, mentoring, and consultation to staff to enhance staff
          development of 23 personnel.         04/2012   to   03/2016     Field Operations Manager    Company Name   Ôºç   City  ,   State      Trained and promoted continued education for all 20 members.  Offered technical assistance to support operations and training.  Conducted routine quality audits to ensure that records and policies adhered to
          specifications and initiated corrective actions.  Performed regular job site observations to provide direction for all diving
          personnel.          Education and Training     2018     Bachelor of Science  :   Health Sciences    Southern New Hampshire University   Ôºç   City  ,   State      Health Sciences        Skills    Business correspondence, coaching, consultation, content, contracts, Customer service, direction, Employee training, Team building, leadership, meetings, mentoring, Natural, personnel, policies, quality, Quality assurance, recruitment, staff
          development, technical assistance     "
CONSULTANT,"         CONSULTANT         Profile    Knowledge of most common operating system
*Superior troubleshooting ability
*Ability to install and configure networks and personal computers
*Excellent customer service skills          Professional Experience      Company Name     January 2008   to   Current     Consultant   City  ,   State      Provide support for laptops, desktops and networks.  Troubleshoot all computer issues both remote and onsite.  Custom build systems based on user specifications.          Company Name     October 2003   to   December 2008     Instructor   City  ,   State      Taught basic and advanced computer classes.  Created appropriate assessments to verify learning.  Classes included:  MS Windows, Office and A+ Certification.          Company Name     September 2003   to   November 2006     Computer Technician   City  ,   State      Travelled throughout the state.  Installed and repaired both hardware and software systems.  Kept on-call hours on both nights and weekends.          Company Name     June 2002   to   August 2003     Computer Technician   City  ,   State      Maintained uptime of computer network and database systems for students and facility.  Ran wiring and cabling for entire network in schools.  Consulted with faculty that had computer issues.          Education      Thomas College     2012       Masters of Education      City  ,   State              Thomas College     2010       Bachelor  :   Computer Information Systems    City  ,   State      Computer Information Systems             2002       CompTIA
A+ Hardware and Software                   2003       MMTC
Net+ Certification              Skills    A+, A+ Certification, basic, cabling, Hardware, database, desktops, laptops, Office, MS Windows, network, networks, Troubleshoot, wiring   "
CONSULTANT,"         CONSULTANT           Career Overview    Ten years of experience with Cerner implementations as a Consultant and Employee. Experience with all phases of implementation from Current State Workflows to Conversion for inpatient and outpatient hospitals/clinics. Skilled in initiating and leading implementations involving rollout of multiple ambulatory clinics within a 1-2 month timeframe. Skilled in implementations for inpatient hospitals. Experience in designing and building multiple components of Powerchart/PowerChart Office/Enhanced View applications to include Inbox/Message Center, Schedule Viewer, Powerorders, Powerplans, Zynx Auto space, Caresets, Charges, Task Lists, Easyscript, MAR, all profiles, Powerforms, Clinical Notes, Powernotes, Dynamic Documentation, Bedrock, Data Collection Worksheet, Change Control process, Workflow process, ePrescribe, and set-up of all reference and privileges. Determine estimate cost for various projects.       Qualifications          COMPUTER SKILLS:  Cerner Applications: PowerChart (Enhanced View), PowerChart Office, CareNet, Clinical Documentation, Surginet Documentation, PowerNote (Document Viewing), Production Support of all Cerner Millennium Applications  Cerner Applications Tools: HNA User, DCPtools, SCD Editor Tool, PowerPlans, PowerOrders, CVNET Tool, Order Management Tools, Announcement Tool, Reference Text Tool, Content Manager Tool, CMT Nomenclature Tool, Charge Viewer, CS Pricing Tool, CEM 500 Tool, Core Code Builder Tool, Explore Menu, Bedrock, Message Center, ePrescribe, Data Collection Spreadsheets, Ops View Scheduler, Pref Main Tool, Priv Tool, PM Launch Tool, Citrix, Reflections  Other Applications/Software: Windows 7, Windows 8, Microsoft Office Applications, Novell, SQL, TCP/IP Protocols, UNIX/AIX, Groupwise              Work Experience      Consultant    November 2006   to   Current     Company Name   Ôºç   City  ,   State      Consultant  Lead a team of analysts for several clients through implementations of Powerchart, Powerchart Office and Enhanced View from current state to conversion that involves 48 ambulatory clinics.  Lead implementation of nursing documentation for inpatient hospitals and outpatient clinics (Powerforms, Powernote, and Clinical Notes (templates), ect).  Lead implementation of Physician documentation for inpatient hospitals and outpatient clinics (Powerforms, Powernote, and Clinical Notes (templates)).  Lead and facilitate meetings with physician's, nurses, and management teams.  Worked on design/build process for CPOE Projects (PowerPlans, Ordersets, Zynex Autospace, etc.)  Worked on design/build for Message Center and ePrescribe  Determine estimated costs for various projects.  Define systems specifications and conduct business specifications walk-thru for Powerchart Office and Enhanced View applications.  Manage and coordinate demonstration sessions for providers and clinical staff on various components within Powerchart, Powerchart Office, and Enhanced View.  Trained hospital IS staff on different functionality within PowerChart  Train end-users on functionality of Powerchart, Powerchart Office, and Enhanced View.  Support end-users in Powerchart, Powerchart Office, and Enhanced View.  Create requirements and functional design documentation for testing (writing test scripts) for code upgrades.  Worked with trainers updating training documentation for end-users.  Analyze, research, and troubleshoot outstanding issues with the application (Production Support).  Completed Change Control process  Worked with Quickbase application  Recommend suggestions to improve process workflows  Assisted client to resolve open production issue with Cerner  Covered on-call for client  Conducted testing (system, regression, & integration) and documenting for upgrades to a higher code level           Consultant    November 2004   to   November 2006     Company Name   Ôºç   City  ,   State      As a consultant I worked with clients who were implementing PowerChart or PowerChart Office as well as other components within total Cerner package or ones that were upgrading to a higher code level. In this role I assisted the clients with all aspects of the design, build, testing, and conversions. Additional responsibilities:  Assisted client to resolve open production issue with Cerner  Performed design and build within PowerChart and PowerChart Office  Conducted testing (system, regression, & integration) and documenting for upgrades to a higher code level.  Completed additional build for nursing and physician documentation.          Systems Analyst    October 2002   to   November 2004     Company Name   Ôºç   City  ,   State      Responsibilities were implementation of the Cerner Millennium PowerChart Office software application using CIM (Cerner Implementation Methodology) on client sites. Assisted the client in all aspects of the design, build and testing for PowerChart Office, and PowerChart applications. This included building and demonstrating the Proof of Concept (10% build), guiding clients thru very specific design consideration with regards to the Electronic Health Record system as well as helping the client to prepare for testing, training, and updating policies and procedures. Additional responsibilities:  Performed clients with analyzing current state of department workflow; developed future state design of department workflow; developed appropriate policies and procedures and managed departmental practices and operations changes.  Preformed database querying and updates using Cerner Command language (based on SQL).  Uploaded/downloaded CSV, XML via pre-build tools.  Troubleshooting PowerChart Office/PowerChart Orders build through various front and back-end tools, as well as working with corporate headquarters to resolve technical issues.  Cycled servers for specific modifications and troubleshooting purposes.  Helped to develop and execute comprehensive test scripts for System unit, integration, and regression testing.  Conducted various training and validation workshops for the client.  Conducted software solution demonstrations. Venena Hutcherson's Resume          Financial/Data Analyst    September 2000   to   October 2002     Company Name   Ôºç   City  ,   State      Lead finance department in performing monthly statistical analyses and provided summary of techniques used. Assisted with monthly QA testing within the Production domain. Trained new hires on various computer software used by the Health Plan.  Assisted data warehouse team on special projects such as: redesigns; reconfiguration; business architect (define rules).  Performed monthly statistical analyses; provided summary of techniques used  Performed QA testing on production data; production loads; monthly loads.  Instrumental in quality testing and validating accuracy of production data  Analyzed claims expense to determine trends and provide key information to senior management, account managers and provider network specialists  Created requirements and functional design documentation, tested cases and scripts, executed test plans  Monitored Health Plan operating performance against benchmarks and world-class standards  Recognized basic financial issues; researched issues; properly weighed theoretical and practical considerations in addressing issues  Responsible for financial reporting; month-end closing and financial analysis  Trainer for educating Health Plan employees on various computer software in a classroom setting          Education and Training      MBA   :   Business      Point Park University   Ôºç   City  ,   State  ,   US      Minor in Information Technology         Bachelor of Arts   :   Business      Point Park University   Ôºç   City  ,   State  ,   US     Minor in Information Technology          Skills     Testing, Cerner, Clients, Documentation, Integration, Integrator, Design Documentation, Test Scripts, Training, Documenting, Change Control, Design/build, Outpatient, Training Documentation, Writing Test, Cim, Database, Millennium, Operations, Regression Testing, Sql, Systems Analyst, Workflow, Xml, Cases, Claims, Class, Closing, Comprehensive Large Array Data Stewardship System, Data Analyst, Data Warehouse, Educating, Finance, Financial Analysis, Financial Reporting, New Hires, Qa, Qa Testing, Test Plans, Aix, Cem, Citrix, Clinical Documentation, Collection, Data Collection, Groupwise, Healthcare, Microsoft Office, Ms Office, Novell, Order Management, Pricing, Rollout, Tcp, Tcp/ip, Unix, Unix/aix, Windows 7, Windows 8    "
CONSULTANT,"         CONSULTANT       Professional Summary    Highly organized Microbiologist successful at managing people and time, with expertise in Molecular Genetic Research, Quality Control System Operations, Cross Functional Leadership, Consulting, Training and Development and Validation of new products and facilities.      Skills          RNA isolation knowledge  Proficient in PCR  In-vivo transcription  Published researcher  Skilled in genotyping  Protein isolation  Southern blotting  Transcription profiling  Equipment maintenance  Statistical analysis  ELISA assay  Expert in design control  ISO 9001 environment  Extraction  Separation and purification techniques  Trained in lab safety  MS Office proficiency  Training proposals  Expert in developing inventory systems  Creative instruction styles and techniques  Certified Training Specialist in Consulting  Project management  Presentations expert  Charismatic public speaker  Skilled in working with special needs adults  Proficient in creating and maintaining schedules  Taught Aseptic technique lessons to over 400 participants  Instructional technologies knowledge  Intuitive people management skills  Assisted in OOS Investigations  Change Control for Quality Systems RDP, NCBI, TIGR, KEGG, OMIM, Entrez, Minitab, PSI-Blast, Tree View, Gen Bank, Pub Med, Gene Pix Pro 5.0 analysis of COGS and CDD  MS Office, MS Outlook, Citrix Sever, FTP clients, LIMS, SAP, Isotrain, and IKAT, VIBES, COGNOS, Word, Power Point, Access, Outlook.              Work History      Consultant     04/2016   to   Current      Company Name   ‚Äì   City  ,   State      As a Consultant, I provide consulting and technical training on proper aseptic techniques and FDA regulatory compliant behavior required while working in an aseptic and/or clean environment.  Clean-room (Aseptic)Gowning Technique Training (ISO 5 - ISO 8)* Clean-room Technique Training (ISO 5 - ISO8) Clean-room (Aseptic)Manufacturing Technique Training (ISO 5 - ISO 8) Environmental Monitoring Technique Training Aseptic Cleaning Technique Training Sterile Gloves Techniques Training Basic Aseptic Technique Training.         Consultant Microbiologist     12/2016   to   05/2017      Company Name   ‚Äì   City  ,   State      Conduct Bio Burden testing, Media Testing, water and clean steam testing for Aseptic GMP Facility Qualification.  Facility Qualification and equipment/process or methods validation MODA (environmental monitoring system) development and uses.  Commissioning Qualification Validation (CQV) activities Lead teams of validation professionals, and provided subject matter expertise in the validation of a variety of utility, facility and process equipment.  Developed project scope statements, estimates and proposals.  Developed policies, programs, and standard operating procedures.  Developed and executed validation of documents/protocols for equipment compliance.  IQ and OQ documentation development and execution of MODA System.  Provide regulatory, quality and compliance solutions for the pharmaceutical, biotech, medical device and other regulated industries.  Develop microbiological monitoring, control and continuous improvement strategies for API and fill-finish manufacturing, fermentation, recovery and purification, and aseptic processing and non-sterile manufacturing.  Design and administer microbiological programs including environmental monitoring, investigations of laboratory and manufacturing microbial excursions and out-of-specification findings, laboratory audits, optimization and management, laboratory and facility design and qualification, cGMP compliance, Pharmacopoeia compliance, barrier isolator design and microbiological validation, microbiology method and protocol development, validation and technology transfer, contact lens care formulation development, manufacturing, stability testing and product release, disinfection, sterilization and the use of biological indicators, cleaning validation, process development, regulatory audit response (e.g., FDA 483 and warning letters), regulatory dossier development support, and Process Analytical Technology (PAT).  Support microbiology and rapid microbiological method suppliers and industry end-users in developing next generation technology platforms, validation and testing plans, financial and return on investment (ROI) strategies, commercialization approaches, and global regulatory and pharmacopoeia compliance.  Act as subject matter expert for microbiology technology companies during due diligence, partnership, collaboration, merger and acquisition activities.  Expert witness for matters related to pharmaceutical microbiology, ophthalmic formulations, contamination control, antimicrobial and preservative effectiveness, sterilization, pharmacopoeia interpretation and compliance, USP microbiology test methods, laboratory and manufacturing GMPs, formulation development and stability, sterile and nonsterile manufacturing, research and development, and product quality.         Corporate Trainer/Lead Aseptic Technique/Behavior Specialist     12/2011   to   12/2015      Company Name   ‚Äì   City  ,   State      Spearheaded expansion and development initiatives in Aseptic Area.  Used role-playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.  Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.  Created an online training program to be used during video training conferences.  Organized training for 25 new employees per week.  Increased performance scores by 80% by developing new employee processes.  Extensively trained new and existing employees.  Planned and delivered account management training to an average of 10 account managers per week.  Reviewed daily metrics of account executives and employees to evaluate their strengths and weaknesses.  Monitored participant workflow and behaviors throughout the training process.  Conducted one-on-one tutoring sessions for new employees.  Administered performance reviews to evaluate each participant's progress.  Clearly communicated objectives for all lessons, units, and projects to all participants.  Used a variety of assessment tools and strategies to improve instruction methods.  Addressed all questions from training program participants.  Created online training courses in Aseptic and Terminally Sterile Area.  Assumed ownership of all training program initiatives.  Align with functional managers on the management of training records to ensure that individual training plans and training records are accurate and up to date in accordance with 21 CFE Part 11 Identified core competencies of assigned functional areas to develop, within the Quality System, short and long-term planning strategies and initiatives in accordance with 21 CFR 820 Assess external service providers and/or site staff training needs and to support the development of eventual training programs for Terminal Sterilization Filling Line.  Participated in research of regulatory issues and dissemination regulatory information to Production, QA, QC, and R&D departments and senior management as required.  Actively, participated in the evaluation of regulatory compliance of documents/ products/ process/ test method changes.  Reviews labeling and labels for compliance with regulatory requirements.  Conducted internal audits.  Lead department initiatives to improve current processes and procedures.         Quality Control - Assistant Scientist     10/2010   to   10/2011      Company Name   ‚Äì   City  ,   State      Executed experimental tasks Obtained and interpret experimental data Conducted TMC, LAL, Micro-ID, TOC, and Purification Test Reviewed and edited protocols and standard operating procedures (SOPs) Maintain regular laboratory and system functions for the group Ensure compliance with cGMP, FDA, and SOPs guidelines and regulations.  Performed tests on water, and the environment to detect harmful microorganisms and to obtain information about sources of pollution and contamination.  Cleaned and maintained laboratory equipment.  Stocked and rotated all prepared growth media.  Performed routine monitoring of cleanroom manufacturing environments Performed micro'ID and organism analysis.  Perform compliance adherence checks to all FDA, GMP regulations Collected and analyzed biological data about relationships between organisms and their environment.  Interpreted research findings and summarized data into reports.  Complied with Good Laboratory Practices and Title 21 CFR Part 11.  Collected and processed specimens for clinical protocols.         Laboratory Manager - Laboratory Technological Assistant/ Research Assistant/Trainer     08/2007   to   06/2009      Company Name   ‚Äì   City  ,   State      Ordered laboratory equipment and supplies.  Operated a genetic analyzer to sequence DNA.  Kept accurate databases of specimens collected and stored in a repository.  Collected and processed specimens for clinical protocols.  Successfully completed transcription profiling experiments.  Complied with Good Laboratory Practices and Title 21 Code of Federal Regulations Part 11.  Scheduled and trained student staff members.  Managed overall laboratory functions.  Investigated the impact of intrinsic target properties on siRNAs pharmaceutical properties.  Extracted DNA and genotype samples using SNP technology.  Interpreted research findings and summarized data into reports.  Collected and analyzed biological data about relationships between organisms and their environment.  Programmed computers to store, process and analyze data.  Maintained laboratory instruments and developed new laboratory equipment.  Interpreted test results and developed nonstandard tests.  Ordered chemicals for analysis and prepared reagents for analysis.  Maintained compliance with DEC and EPA.  Set up standards for sampling analysis and data interpretation using effluent analysis.  Operated wet methods and instrumentation analysis.  Accurately inventoried lab chemicals and supplies.  Monitored and maintained specialized lab equipment (e.g.  Minispec, shared microscope, etc.), laboratory supplies, and materials.  Trained and developed undergraduate research assistants on proper protocol and procedures in the HIV lab.  Conducted one-on-one tutoring sessions for new students.         Microbiology- Laboratory Technician     06/2007   to   09/2008      Company Name   ‚Äì   City  ,   State      Maintained laboratory instruments and developed new laboratory equipment.  Organized lab test solutions, compounds, and reagents.  Routinely calibrated scales to minimize leakage due to calibration errors.  Determined equipment operating efficiency.  Interpreted test results and developed nonstandard tests.  Maintained records for Michigan Department of Health audits.  Ordered chemicals for analysis and prepared reagents for analysis.  Recorded test results using a variety of chemistry-specific software programs.  Operated wet methods and instrumentation analysis.  Accurately inventoried lab chemicals and supplies.  Collaborated with business units for cost model analysis.  Created a rapid screening and testing factory to find acceptable materials.  Steered process development experiments in the lab and support scale-up processes.  Computed taxes owed by applying prescribed rates, laws and regulations.  Complied with Good Laboratory Practices and Title 21 CFR Part 11.         Education      B.S  :   Microbiology     May 2009     Michigan State University    -
                          City  ,
                          State       Microbiology       Skills    21 CFR Part 11, account management, API, aseptic techniques, Aseptic Technique, Basic, calibration, chemistry, Citrix, cleaning validation, COGNOS, conferences, Consultant, consultation, Consulting, continuous improvement, clients, databases, DEC, Department of Health, DNA, documentation, due diligence, ELISA, staff training, Equipment maintenance, senior management, experiments, Filling, financial, focus, FTP, functional, GMP, Good Laboratory Practices, in design, instruction, internal audits, interpretation, inventory, IQ, ISO 5, ISO 8, ISO8, ISO 9001, laboratory equipment, lab test, regulatory compliance, letters, LIMS, people management, materials, Access, MS Office, MS Outlook, Outlook, Power Point, Word, Minitab, next, optimization, OQ, PCR, performance reviews, policies, Presentations, process development, processes, process equipment, progress, Project management, proposals, protocols, public speaker, Quality, QA, research, researcher, safety, SAP, Southern blotting, specification, Statistical analysis, surveys, taxes, technical training, TOC, training programs, Transcription, tutoring, Validation, video, View, workflow   "
CONSULTANT,"         CONSULTANT         Skills          Assessment  Project Management - Consult with clients to gain detailed information used to develop comprehensive  project plans and tasks.  Process Improvements - The ability to devise and implement processes, procedures, systems and  internal controls to strengthen operations and enhance customer satisfaction.  Professional Training and Development - Extensive knowledge of electronic health care software and  its clinical functionality as it relates to clinic workflow including documentation, orders and medications.                Experience     01/2014   to   Current     CONSULTANT    Company Name   Ôºç   City  ,   State      Currently contracted by Community Health Systems (CHS) of Franklin, TN to work with the
       training manager and coordinator to manage training issues and risks associated with projects,
       using standard tools and processes.  Collaborate with the CHS project team to populate and establish training environments for
       training activities.  Apply principles of adult learning theory, group dynamics, group facilitation,
       needs analysis, program design and evaluation and change management into day-to-day practice
       and program offerings.  Provide WebEx sessions as well as on-site training classes where necessary.  Ensure training sessions are consistent with regulatory and clinical workflows.  Work with organizations to solve issues, create value, maximize growth and improve business
       performance.  Assist with follow up evaluations for recommendations on improving usage of the software
       systems in the various clinics and specialties.  Advise clients on how to use information technology to meet their business objectives and
       overcome problems.  Provide strategic guidance regarding technology, IT infrastructures and enabling major business
       processes through enhancements to IT.         01/2006   to   01/2014     PROJECT MANAGER    Company Name   Ôºç   City  ,   State      Provided strategic management and operational oversight of support teams consisting of 6 direct
       reports and 55 technicians on Output Device Service & Support, including budget control;
       production timetable, status reporting, client/project team coordination; and quality assurance.  Designed and deployed several highly successful projects from the ground up managing all
       aspects of the projects including customer support, client services, operations and quality
       assurance.  Ensured monthly Service Level Agreements were met.  Worked to monitor, track and report progress against a project plan to Senior Management.  Accomplished project fielding and deployment on time and within budget.  Was responsible for comprehensive planning of systems fielding, deployment tasks and
       budget.  Created policies and procedures that incorporate day to day activities for all Output
       Device Technicians throughout the Army Corp of Engineers.  Asset Manager and Configuration Item owner of over 12,000 output devices.  Led dedicated and non-dedicated resources to accomplish project fielding/deployment phase.  Promoted teamwork and cooperation to achieve objectives.  Interacted with Internal/External
       Senior Management Client side and Organization Side.  Conducted weekly Integrated Project Team meetings with Output Device Technicians & Support
       Team on Asset Management, Configuration Management Database Processes & Procedures.         01/1999   to   01/2006     PROJECT LEAD    Company Name   Ôºç   City  ,   State      Provided technical support for Central office as well as all site offices, which included Windows
       2000/XP, Windows 2000/2003 server operating systems.  Served as Project Manager for 18-month private branch exchange (PBX) to voice over internet
       protocol (VoIP) conversion project.  Served as the single point of contact for all data and network and communication design
       development, installation, documentation and problem resolution.  Completed maintenance, troubleshooting and documentation of network architectures including:
       Cisco Switches, Routers, Virtual Private Networks (VPNs) and firewalls.  Monitored and administered print, file application and email servers.  Implemented and
       maintained network security and policy.          Education and Training     August 2003     Master of Science  :   Management    Florida Institute of Technology   Ôºç   City  ,   State      Management       May 1992     Bachelor of Science  :   Computer and Information Sciences    Alabama A&M University   Ôºç     State      Computer and Information Sciences          Skills    Army, Asset Management, budget, business
       processes, change management, Community Health, Configuration Management, conversion, Client, clients, customer satisfaction, customer support, Database, documentation, email, Senior Management, firewalls, group facilitation, information technology, managing, meetings, exchange, office, Windows 2000, Windows
       2000, needs analysis, network security, network, Networks, operating systems, PBX, policies, problem resolution, Processes, program design and evaluation, progress, Project Management, project plans, quality assurance, quality
       assurance, reporting, Routers, servers, Service Level Agreements, strategic, strategic management, Cisco Switches, teamwork, technical support, troubleshooting, VoIP, workflow   "
CONSULTANT,"         CONSULTANT       Summary    I am an experienced Program Manager, delivering enterprise-grade on-premises and SaaS products at Microsoft while being customer obsessed.  I was previously an Enterprise Desktop Architect at multiple large companies, both as an employee and in a consulting capacity.  I have a proven track record of positive impact in enterprise desktop management, infrastructure, systems administration, programming and automation, enterprise architecture, and project management.      Highlights          Windows OS  VMware Server/View  IIS  Leadership  System Center Configuration Manager  Enterprise Imaging/OSD/MDT  App-V  Consulting  MSI/Windows Installer  BitLocker Full Disk Encryption  Server 2K8/2k12  Project management  InstallShield AdminStudio  VDI  ASP.NET/VB.NET/C#/VBScript  Microsoft BitLocker Administration and Monitoring  MS SQL Server  App Compat  Spanish  UE-V              Accomplishments      MCTS: Windows 7, Configuration and MCTS: Windows 7
MCTS: Office 2010, Deployment.        Experience      Consultant     Jul 2011   to   Current      Company Name   Ôºç   City  ,   State     responsible for architecting and implementing client solutions for large enterprises.  Won four awards for efforts with enterprises and well as internal work done to promote knowledge sharing (Great People/Great Performance, Knowledge Management Sharing, Community Star, and a Key Talent award) and received the top ranking available.  Drove not only Windows 7 adoption at an 85,000 seat Fortune 100 international financial institution, but the purchase of the Enterprise edition with MDOP and continued to fight for Microsoft share with Bitlocker, ConfigMgr 2012, and App-V.  Founded the Americas Client Solutions Birds of a Feather community initiative, a biweekly call with 40+ consultants providing an open forum for knowledge sharing, instant support, and networking opportunities.  Expanded community to include new college hires and other international communities.  Won multiple awards for knowledge sharing.  Effort included a separate call for Windows 8 First Wave consultants resulting in many successful engagements and a living lessons learned document to be used for overall Windows 8 consultant readiness.  Expanded to include Readiness Groups, a unique and effective way to prepare 90+ consultants internationally for a large new wave of technology, increasing billable utilization amongst all client solutions focused consultants.  Architected and led Windows 7 deployment at a large international financial institution for 85,000 machines.  Programmed a website in VB.NET to aid rapid application rationalization.  Created three global Windows 7 images, including an x86 and x64 version, with multiple languages in MDT 2010/2012 and building a ZTI image using MDT and Configuration Manager 2007 to allow rapid OS uplift.  Packaged 20+ applications as part of image engineering.  Drove application packaging efforts utilizing App-V and MSI (where appropriate), moving towards zero touch.  Developed and managed a virtual UAT test environment to allow remote access for testers to validate their applications which was utilized for thousands of applications.  Architected and implemented MBAM and began migrating from PGP to Bitlocker.  Assisted with image requirements and partnered with other teams to define hardware standards, better define licensing management, improve application and workstation self-service systems and processes.  Drove a security settings review and implementation on both XP and Windows 7 to set security baselines for machines to decrease attack vectors on both platforms.  Created a 3 year Workstation Transformation Roadmap for a large client to streamline processes, improve end to end user experiences, implement Windows 8/Windows to Go/ConfigMgr 2012/App-V/profile management/data backup, and cut costs.  The effort is projected to save over $3 million year over year.  Built a solution that integrates with MDT 2012 to allow direct transfers of user data from machine to machine using USMT, removing the need for intermediary storage.  Solution works for home users needing replacement machines as well and can be done remotely, cutting the time needed to get end users up and running.  Solution in use at many major companies, speeding up OS migrations while cutting costs.  Extended a 5 month engagement with a client to over 2 ¬Ω years.  Sold over $400,000 of additional services business to the client to drive forward the Windows 7 and Workstation Transformation efforts utilizing additional Microsoft resources.         Enterprise Desktop Architect     Jun 2006   to   Jun 2011      Company Name   Ôºç   City  ,   State     Senior member of the Enterprise Client Systems team responsible for Client Architecture.  Architected, implemented, and maintained SMS 2003/SCCM 2007 infrastructure for over 30,000 machines in 22 different hospitals and hundreds of clinics.  Designed the application lifecycle process, including application packaging best practices for MSI repackaging.  Managed the application packaging effort for all of Intermountain Healthcare.  Performed QC on over 400 applications.  Packaged hundreds of applications using InstallShield AdminStudio into MSI format.  Utilized App-V and ThinApp to virtualize applications to prevent application conflicts.  Integrated App-V into SCCM and set up a streaming infrastructure to support VDI efforts in VMware View.  Involved with image creation (custom solution and OSD), patch management (WSUS), inventory, and encryption (EFS/Bitlocker/Safeboot).  Tier 3 support for all hospitals and clinics.  Architected and led the packaging effort for over 250 applications in one year with 5 packagers (2 of which were packaging part time) meeting an aggressive deadline for the opening of Intermountain's largest hospital.  Designed VDI client infrastructure on top of VMware View, including imaging, software delivery, profile management, and group policy for 100+ virtual machines that were being piloted, resulting in a dynamic, efficient, stable, and cost effective computing environment.  Programmed a utility in VB.NET to assist desktop technicians in automatically adding machines to AD groups and SCCM collections for deployment of MSI/App-V based installations, significantly reducing the amount of time needed to deploy applications to groups of machines.  Currently used in over 3 million deployments, saving thousands of man hours and cutting application delivery time to machines from 24 hours down to 10 minutes per deployment.  Created a utility in VB.NET to automate the updating of distribution points, creation of new collections (with appropriate rights), creation of AD groups, and advertisement creation, allowing the Enterprise Client Systems team to quickly respond to new deployment requests.  Packaged hundreds of applications on top of other Enterprise responsibilities.  QC'd 400+ applications, certifying them on 2K, XP, and Win7 in restricted user environments and then deploying them via SCCM to over 30,000 managed machines.  Implemented a virtual test lab in VMware View for sponsor testing and Windows 7 compatibility testing, decreasing application issues in production by 30%.  Architected a Certificate Authority with an offline root, as well as logon scripts and GPO's to encrypt mobile devices using Microsoft EFS to assist in aligning Intermountain with HIPPA and other regulations.  Played a major role in defining IT direction on the Enterprise Desktop Subcommittee (responsible for desktop design), Hardware Subcommittee (responsible for defining hardware standards), and the CMDB Subcommittee (responsible for moving the company more towards ITIL standards).  Programmed a website to track applications, Win7 compatibility, and audit deployments for license compliance.  Assisted in the design, testing, and implementation of the Windows 7 image for Intermountain Healthcare, migrating from a custom imaging solution to OSD in SCCM.  Created custom WMI class in SCCM's MOF file and a script to populate the class on each client for centralized BitLocker reporting via SCCM for compliance purposes.  Utilized USMT and a custom XML file to migrate user settings and data during migration and to new machines during replacement scenarios.            Sep 2005   to   Jun 2006      Company Name   Ôºç   City  ,   State     Analyzed customers' systems and designed implementation strategies to seamlessly integrate the Fresh Market Manager solution into existing systems.  Managed the work of two other employees.  Provided 24 hour tech support for over 15 customers worldwide.  Created scripts to automate testing and installation of Park City Group's products.  Shouldered responsibilities of the Systems Administrator role managing Exchange, Windows 2000/2003 Server, Networking, VPN, and Active Directory.  Automated a time-consuming, complicated, error-prone installation process resulting in faster and more problem free installations, supporting an influx of new customers.  Identified a lack of company knowledge surrounding scalability strategies with Fresh Market Manager and wrote a load testing script to simulate a variable amount of supermarkets simultaneously hitting an Oracle database.  Faced with a short deadline to provide training for a customer in Thailand, developed a five-day course including a hands-on demo using VMware Workstation which resulted in a successful knowledge transfer.  Led technical team in providing pre-sales support, systems analysis, planning, and implementation of Park City Group's products for multiple new customers which resulted in successful execution.  Undertook the role of Systems Administrator for the company on top of other duties after the departure of an employee.  Quickly gained an understanding of various complex systems, documented them, and spent time after hours studying systems where I previously didn't have experience to be able to provide support for them.         ExxonMobil - Senior Systems Technical Analyst     Sep 2002   to   Sep 2005        City  ,   State     Responsible for technical application delivery and infrastructure for over 100,000 desktops worldwide.  Provided Level 3 technical support for engineers and geoscientists around the world.  Supplied task-driven scripts for User Support Engineers and Data Management staff.  Worked with end users to identify application requirements and created and deployed solutions to them.  Managed 3 different teams on the largest IT project at ExxonMobil, repackaging over 5000 applications into MSI format and rolling out XP to 100,000 desktops.  Developed a program to automate SMS deployment which resulted in over $200,000 in annual savings and increased customer satisfaction due to faster application delivery.  Managed the Conflict Resolution team and reduced manpower on team from 5 to 1 through strict process and best practice design, saving over $300,000 in contractor costs during the XP rollout project.  Led a team of 5 employees on the Application Deployment team.  Implemented a Recycle Coordinator Queue to perform root-cause analysis which cut costly application failures in production from 80% to 20% in a matter of 2 months resulting in savings of over $280,000.  Learned Active Directory in 2 weeks and subsequently trained over 75 people on its use.  Repackaged over 60 applications in a year, was assigned the most difficult apps and quickly completed them.  Trained new employees who became solid performers.  Built the Application Stewardship team from the ground up utilizing 10 contractors and 1 employee.  Documented and developed all processes and best practices.  Team exceeded initial goal of completing 1 app every 2 days by completing more than 1 application per day.  Promoted to a new level in just 2 years.  Leveraged existing programming skills to learn Perl.  Produced an SMS script to assist supervisors in recovering license costs when personnel transfers occurred saving thousands of dollars in unused licenses.         Education      BS  ,   Business/MIS    Brigham Young University   Ôºç   City  ,   State     Business/MIS 3.77       Skills    VB.NET, ASP.NET, Active Directory, adding machines, streamline, AD, application packaging, automate, backup, Hardware, Conflict Resolution, consultant, Consulting, Encryption, Client, customer satisfaction, Data Management, delivery, desktops, direction, XML, financial, IIS, image, Imaging, InstallShield, inventory, ITIL, Knowledge Management, Leadership, managing, Market, access, C#, Exchange, Windows OS, Windows 7, Windows 8, Windows, Win7, Windows 2000, 2K, works, migration, MSI, Enterprise, Networking, OS, Oracle database, packaging, Perl, personnel, processes, programming, Project management, reporting, sales support, scripts, script, SMS, Spanish, MS SQL Server, systems analysis, technical support, User Support, tech support, unique, VBScript, View, VPN, website, x86   "
CONSULTANT,"         CONSULTANT         Education and Training     2016     MPH, George Washington University Bangladesh Medical College, University of Dhaka   City         MBBS             2003     Community Medicine, Microbiology, Pathology, Internal Medicine & Psychiatry              Skill Highlights        Microsoft Word, Excel, and Power Point            Professional Experience     October 2015   to   November 2015     Company Name          Consultant        Identified Growth Monitoring and Promotion (GMP) program implementation deficits and suggested   recommendations for improvement Reviewed available project documentation to locate potential program gaps Conducted multiple field visits to four districts in southwest to observe and provide technical input to ongoing child nutrition activities with specific focus on GMP sessions Located gaps in program participation, and data reporting and monitoring Presented research findings at multiple points in time to relevant stakeholders and program officials.         January 2002   to   May 2003     Company Name            Helped organize an initiative to prevent arsenicosis in Jalla, district of Brahminbaria.  Dr.  Rahman helped create public awareness of arsenic poisoning, encouraged people to drink arsenic free water to prevent arsenicosis, and helped organize an arsenic-free water delivery system to meet the community needs in collaboration with community stakeholders.  Helped provide poor residents of Jalla free medical resources.  Dr.  Rahman gathered and distributed medical supplies, and provided physical examinations and consultations in collaboration with another physician.  Public Health Campaign Volunteer, September 1998- May 2003 UNICEF & WHO in Bangladesh Participated in a campaign for creating awareness of ante-natal check-up and educating mothers to be about the importance of breastfeeding after child birth in rural Dhaka.  Dr.  Rahman conducted physical examinations, provided treatment and follow-up services, and disseminated information.  Worked for the Expanded Program on Immunization (EPI), a program aimed at reducing mortality and morbidity from preventable diseases through vaccinations in many rural areas of Bangladesh.  Dr.  Rahman volunteered for five years during her medical studies and administered DPT, MMR, & BCG vaccinations, while speaking to residents and creating awareness.         June 1996   to   September 2003     Company Name            Actively participated in community teaching programs about Eclampsia in rural Bangladesh.  Eclampsia is a common problem due to lack of health awareness, health education, poverty, and superstitious beliefs.  As a result of this campaign, Eclampsia was significantly reduced throughout Bangladesh.  Dr.  Rahman helped educate women about maternal health, provided treatment and follow-up services, and disseminated information.  Worked for a campaign on the use of ORS (Oral Rehydration Solution) to reduce the death rate due to diarrhea followed by severe dehydration in rural Bangladesh.  This campaign resulted in a reduction in the child mortality rate due to diarrhea and severe dehydration significantly.  Dr.  Rahman helped create awareness among the local communities through community engagement, provided educational resources, and helped distribute ORS kits.  Red Crescent Society of Bangladesh Worked on multiple blood donation campaigns in Dhaka.  Dr.  Rahman helped collect blood that was donated, gathered and documented medical history of donors, and provided medical information as requested.  Physician (Family Medicine), with Dr.  Shahina Motalib, Dhaka, Bangladesh, September 2003- May 2005 Dr.  Rahman treated patients, provided physical examinations, consultations, and follow-up services.          Accomplishments      Consulted for a World Bank-JSDF agriculture and nutrition project in Uganda Participated in public health programs organized by Red Crescent Society, UNICEF, WHO, and BMC Organized and conducted community intervention initiatives Worked with a physician for more than two years in the US Practiced for more than two years as physician in Bangladesh.        Professional Affiliations    American Medical Association, Member (AMA)
Registered Physician of Bangladesh Medical and Dental Council (BMDC)      Languages    Bengali(Native), English (Spoken, Written, Read), Hindi (Spoken), Urdu (Spoken)      Skills    Anatomy, Biochemistry, Oral, delivery, Dermatology, documentation, English, Family Medicine, focus, Genetics, GMP, health education, Hindi, Immunization, Immunology, Internal Medicine, Internal-Medicine, Excel, Power Point, Microsoft Word, Molecular Biology, OB/GYN, Ophthalmology, Pathology, Pediatrics, Pharmacology, Physiology, program implementation, Promotion, Psychiatry, Public Health, speaking, Read, reporting, research, SPSS, Surgery, teaching, Urdu, Written   "
CONSULTANT,"         CONSULTANT       Summary    Position in Accounting/Regulatory or banking operations      Highlights        Microsoft Office, Lotus Notes, QuickBooks, ACBS, BCS, OTG, AP, RECON+, FMS (G/L System), REVAL (evaluation of  hedged funding) and Bloomberg.            Accomplishments    I was awarded
Certificate of Recognition for the year 1998 that helped in lifting of the
agreement with Federal Reserve Bank of New York. I was also awarded Certificate
of Appreciation for the year 1999.      Experience      Consultant   01/2013   to   09/2016     Company Name   City  ,   State       Working as consultant and engaged with Transworld Inc, a insurance brokerage and accounting services company.  Preparation of tax returns for customers, handling their audit matters with Internal Revenue Services and NYS tax authorities.  Preparation of sales tax monthly, quarterly and yearly tax returns for clients.  Preparation of accounts, reports and financial statements for their clients.  Provide all accounting services to their customers.          Senior Accountant/Accounting Officer   01/2000   to   01/2013     Company Name   City  ,   State       The New York Branch of Bank Hapoalim represents the banking and¬†  Reviewed Bank's General Ledger and pass necessary entries to correct the G/L.  The main purpose to review the G/L to make ensure bank's books is accurate and reconciled with sub-system.  I was responsible to process month end, quarterly and yearly closing.  Post Journal entries to general ledger system.  Prepared month end accruals and closing/adjusting entries.  Processed and prepared sales and use tax return and commercial rent tax.  Responsible for the preparation of call report.  Process and responsible for tax payment to IRS for tax form 1042, tax form 945(1099) and prepared annual returns for both tax forms.  Assist in special project as directed by the Controller and CFO.  Supervise the bank reconciliation and accounts payable process.  Supervise and ensure accuracy in the prepaid and Fixed Assets records and comply with the Fixed Assets policy.  Balance Sheet reconciliation and Custody reconciliation.  Ensure general ledger booking is in the line with bank accounting policy and principles (GAAP) standards and abides by with regulatory laws.  Obtain securities prices and prepare monthly FAS115 valuation worksheets and accounting entries.  Performed accounting and prepare monthly reports for two of the Bank's subsidiaries using QuickBooks.  Responsible for preparation of Amortization of Premium and Discount reconciliation for Callable CDs Prepared aging analysis of suspense items report and various financial reports for senior management.  Responsible for Assets Swaps accounting, Government bonds/securities, securities available for sale, trading and Non-Trading securities.  Prepared written accounting policies and procedures.  Responsible for maintenance of Chart of Accounts /adding and modifying.  And open new G/L account.  Processed payments/expenditure for vendors, employee expenses, contractors, state and federal government taxes payments.             01/1988   to   01/2000     Company Name   City  ,   State          I was responsible for preparation of regulatory reports, i.e. FR 2900, FR2951, BL 1, BC, BQ, BL (SA), BC (SA), and FFIEC 002 (Call Report by using DPSC Software, Inc.  Package).   I was responsible for preparation of monthly financial statements, and various financial reports for Head Office.  Also responsible for statistical reports, and quarterly reports to Department of Commerce.  Prepared and responsible for month end closing.  Prepared and developed the Compliance procedure and Compliance Manual, detail task checklist use to comply the BSA, FRB Regulations, and US Sanctions in order to satisfy the compliance requirements of the Branch.  Evaluation of existing accounting procedures and implemented changes in order to simplify the accounting procedures.  Prepared and presented monthly variance analysis reports to Senior Management.  Prepared monthly, quarterly written report regarding the BSA, OFAC, US Sanctions and FRB regulation compliance.  Preparation of sales tax and commercial rent tax.  Handling NYS Banking and FRB examiners.          Education      B.S  :   Accounting   1994       YORK COLLEGE CITY UNIVERSITY OF NEW YORK    Accounting and 124 credits completed.  Major subjects are Advance Accounting, Auditing, Business Finance, Business Law and Taxation.        B.S  :   Accounting   1979       UNIVERSIT OF SIND HYDERABAD PAKISTAN    Accounting Major subjects are Accounting, Auditing, Business Law and statistic.        M.A  :   Economics Economics, Statistics and Business Finance   1983       UNIVERSIT OF SIND HYDERABAD PAKISTAN    Economics Economics, Statistics and Business Finance        Work History      Company Name                  Skills    Accounting, accounts payable, accruals, AP, Auditing, Balance Sheet, bank reconciliation, banking, BC, Bloomberg, bonds, Business Law, closing, consultant, Controller, clients, Senior Management, Finance, financial reports, financial statements, Fixed Assets, focus, forms, General Ledger, Government, insurance, Lotus Notes, Microsoft Office, Office, month end closing, policies, QuickBooks, retail, sales, securities, Swaps, tax, taxes, tax returns, valuation, monthly variance analysis, written   "
CONSULTANT,"         CONSULTANT           Summary    HR Professional with nearly 5 years of experience with expertise in HR Operations, Benefits, Employee Relation, HRIS , Payroll, HR Metrics & Employee Database Management.
*An expert communicator & negotiator with strong conflict resolution skills.
*Developing and implementing HR plans and procedures smoothly with little or no guidance.      Highlights          Microsoft Office, Excel  ERP/Platform:	SAP, Oracle (11.x, 12.x)  Reporting:          Excel, Cognos, Oracle BI, Discoverer  Time Keeping:          Kronos, KABA Compensation  Benefits Management  HRIS  Budgetary Planning  Audit & MIS  Legal Compliance  Training  Excel  Advance Excel  SAP  Oracle  Cognos  Oracle  HR Implementation  Requirement Gathering  Process Flows  Testing  Training  Documentation  Recruit-to-Retire Process  Payroll & Benefits  Self Service HR (SSHR)  SAP  HRIS  Payroll Calculation  Benefits Management  Personnel time management & Evaluation  Personal Traits  Great communication skills  Excellent interpersonal skills  Dependable  Cooperative  Quick Learner  Organized  Multitasking  HR Skills  Compensation  Benefits Management  HRIS  Budgetary Planning  Audit & MIS  Legal Compliance  Training  Excel  Advance Excel  SAP  Oracle  Cognos  Oracle  HR Implementation  Requirement Gathering  Process Flows  Testing  Training  Documentation  Recruit-to-Retire Process  Payroll & Benefits  Self Service HR (SSHR)  SAP  HRIS  Payroll Calculation  Benefits Management  Personnel time management & Evaluation  Personal Traits  Great communication skills  Excellent interpersonal skills  Dependable  Cooperative  Quick Learner              Experience         January 2012   to   April 2014     Company Name   -     State      Managed Compensation & Benefits for 1300 employees at L'Oreal India Pvt Ltd which consist brands such as Keratase, Matrix, Kielhs, Lanc√¥me, Maybelline, L'Oreal Paris.  One of my major project in this company where I played a key role was in Oracle HRMS implementation.  Working with my HR team to gather information and providing IT team with requirement documents.  Documenting process flows that will help IT team to understand what the current businesses flows were in the company.  Some of these business flows were L'Oreal's Recruit-to-Retire process, learning management process, iRecruitment process and many more.  Training HR team on Oracle ERP.  Working with IT team to implement complex reports such as HSSE (equivalent OSHA), ERA (equivalent EEO), maternity act, provident fund (equivalent 401k).  Working with IT and HR team in testing reports and integrity of the system.  Another project of which I was a key player was integration of payroll of a newly acquired company.             January 2012   to   April 2014     Company Name   -     State      Managed Compensation & Benefits for 1300 employees at L'Oreal India Pvt Ltd which consist brands such as Keratase, Matrix, Kielhs, Lanc√¥me, Maybelline, L'Oreal Paris.  One of my major project in this company where I played a key role was in Oracle HRMS implementation.  Working with my HR team to gather information and providing IT team with requirement documents.  Documenting process flows that will help IT team to understand what the current businesses flows were in the company.  Some of these business flows were L'Oreal's Recruit-to-Retire process, learning management process, iRecruitment process and many more.  Training HR team on Oracle ERP.  Working with IT team to implement complex reports such as HSSE (equivalent OSHA), ERA (equivalent EEO), maternity act, provident fund (equivalent 401k).  Working with IT and HR team in testing reports and integrity of the system.  Another project of which I was a key player was integration of payroll of a newly acquired company.          Consultant    January 2011   to   January 2012     Company Name          Handled entire employment cycle from onboarding to exit formalities.  Processed monthly Salary & all salary change stemming from merit increases, promotion, incentives and pay adjustment.  Reconciled Payroll account, maintained payroll accuracy and released payment timely as per the deadlines.  Processing mid-year and annual performance review as per the cycle along with payroll.  Handling HR data (Oracle) - Ensuring accurate and timely maintenance of all employee records, including data entry of all new hire and termination transactions and changes to employee records(date tracking).  Updating details like job movement, promotions, employee personal details.  Worked on projects with senior management to create fair HR policies & procedures and ensuring the continuous improvement of efficiencies.  Created and implemented the exit and interview process.  Regular reporting of HR Metrics like New Hire Cost, employee cost, Attrition rate, termination rate, Benefits cost.  Annual Budgeting & Trending for various compensation and benefits packages and ensuring for accurate cost allocation.  Addressing inquiries raised by employee, management and ongoing employee relation issues.  Achievements: Appreciation certificate received from L'Oreal India Pvt Ltd for contribution in successful payroll integration of new brand with L'Oreal India.  Led all HR operation and payroll for 700 employees deputed at Rohini Industrial.  Voltas is India's largest air conditioning company and into electrical and mechanical projects.  Responsibilities: Handling end to end activities from onboarding to exit formalities.  Orientation to new recruits and maintain employee files for record purpose.  Conducted background checks and verify references.  Issuance of Letters - Appointment, confirmation, increment, termination and relieving and experience letter etc.  End user - HRIS (SAP).  Managed payroll and attendance system.  Preparation of reports like headcount, Salary cost and audit.  Processing Full & Final settlement and maintaining MIS of final settlements.  Served as a link between management and employees by handling questions and helping resolve work related problems.  Achievement: I was single point of contact across employment life cycle hence saved companies cost by performing dual responsibility of HR operations and payroll.          Executive, HR & Payroll    January 2008   to   January 2011     Company Name          I was single point of contact as representative for 2000 employees for esteemed clients like Managed phases of recruitment like understanding job vacancies from client, posting job on job boards, screening candidate and taking interviews.  Processing salary of all esteemed clients and submitting the final salary register to accounts as per the time frame and ensuring timely disbursement of salary and expense reimbursement and also taking into account the statutory compliances deductions.  Reconciliation with accounts for payouts released Timely raising salary invoice to clients for payment process.  Preparation of Wage registers, Muster Roll and Leave cards as per the specified Acts.  Maintaining good relations with clients and was having personal meetings with staffers and clients at regular intervals.  Achievements: Appreciation letter received from Lobo Staffing Solutions Pvt.  Ltd for contributing in areas beyond roles and responsibilities and initiative taken for supporting department Managers for completion of work.          Education      Bachelor's Degree   :   Arts - Economics  ,   May-2006    University of Mumbai          Arts - Economics        Bachelor's Degree   :   Arts - Economics  ,   May-2006    University of Mumbai          Arts - Economics        HR Certification Institute
PHR Certification   :     December 2015    Saylor Academy                  HR Certification Institute
PHR Certification   :     December 2015    Saylor Academy                  Human Resource Management Certification   :     2014    Ulyanovsk State University of Russia                  Human Resource Management Certification   :     2014    Ulyanovsk State University of Russia                  Diploma   :   Human Resource  ,   2008    Welingkar Institute of Management      India    Human Resource        Diploma   :   Human Resource  ,   2008    Welingkar Institute of Management      India    Human Resource        MBA   :   Human Resource      Human Resource        MBA   :   Human Resource      Human Resource        Additional Information      I am authorize to work in USA for any employer, I DONT need sponsorship.        Skills    Benefits, Budgeting, BI, Cognos, Great communication skills, Excellent interpersonal skills, continuous improvement, client, clients, data entry, Dependable, Documentation, ERP, senior management, frame, HRIS, Human Resource Management, HR, Kronos, Legal Compliance, Letters, mechanical, meetings, Excel, Microsoft Office, 2000, MIS, Multitasking, Oracle, Payroll, Process
Payroll, Personnel, policies, promotion, Quick Learner, recruitment, reporting, Requirement, SAP, settlements, Staffing, time management   "
CONSULTANT,"         CONSULTANT         Core Qualifications          SKILLS AND ACTIVITIES  Volunteer English Teacher for ""Teach India""; Challenge for Charity; SQL, SPSS, Tableau, MS Excel, Power Point.              Accomplishments      Evert McCabe Fellowship, Rick and Marilyn Wong Scholarship, Business Technology Club Board member  Owned development, testing and maintenance of 4 mission critical Web Services that powered a Web based product that generated over $5M in annual revenue. Won ""Beyond the Call of Duty"" award for outstanding effort        Experience     04/2015   to   04/2015     Consultant    Company Name   Ôºç   City  ,   State      Cloud and mobile services)  Create journey maps and identify touch points for different personas of application developers. Asses the capability maturity of different components within Windows, iOS, and Android development platforms.         01/2015   to   03/2015     New Product Development Consultant    Company Name   Ôºç   City  ,   State    (hyper-converged IT Infrastructure)       06/2014   to   08/2014     Product Marketing Manager Intern, vCloud Air    Company Name   Ôºç   City  ,   State      Identified market size, and target customer segments for a new hyper converged IT infrastructure product. Conducted competitive analysis. Proposed a product for mid-market and a Go-to-Market strategy. VMware Inc., Palo Alto, CA	Summer 2014 Product Marketing Manager Intern, vCloud Air (Infrastructure as a service- IaaS)  Interviewed VMware customers to discover adoption rate of vCloud Air based on use cases. Identified top 10 customer use cases of vCloud Air. Presented specific changes to fine tune targeting and positioning of vCloud Air.  Analyzed win/loss interviews to identify top 8 buying criteria and top 4 ROI drivers used by potential customers to select IaaS vendor. Recommended specific changes to fine tune sales tool-kit.  Developed a content strategy for VMware's IaaS case studies by eliciting buying criteria, and by bench-marking 150 IaaS case studies published by competitors such as AWS, Microsoft Azure, Rackspace, and Google.         01/2014   to   03/2014     MBA Marketing Consultant    Company Name   Ôºç   City  ,   State      Developed a market entry plan for a new network Security Software as a Service (SaaS) product. Conducted market research and competitive analysis to identify opportunity worth $1.6B in network security space.  Proposed and presented acquisition as the market entry route to the executive team. In May, F5 Networks acquired Defense.Net - a cloud based security SaaS provider.         01/2012   to   01/2013     Team Leader    Company Name   Ôºç   City  ,   State      Client: An international chain of convenience stores)  Led an agile product team of 8 consultants to develop and implement 5 core Web Services of customer loyalty software to help the client capture $600M in annual revenue.         01/2007   to   01/2012     Technology & Product Analyst    Company Name   Ôºç   City  ,   State      Client: An American publishing and financial information firm)  Owned development, testing and maintenance of 4 mission critical Web Services that powered a Web based product that generated over $5M in annual revenue. Won ""Beyond the Call of Duty"" award for outstanding effort.  Proposed methods to speed up online financial news search feature of client's Web product and presented to Vice President of Technology, resulting in a project win worth $0.9M for Infosys.  Developed a software to filter out redundant information from enterprise databases, eliminated manual processes and saved $550K per annum for the client. Received highest client satisfaction rating for the project.          Education          Master of Business Administration  :   Business Technology    The Michael G. Foster School of Business, University of Washington   Ôºç   City  ,   State  ,   US    The Michael G. Foster School of Business, University of Washington, Seattle, WA	June 2015 Candidate for Master of Business Administration Evert McCabe Fellowship, Rick and Marilyn Wong Scholarship, Business Technology Club Board member             Bachelor of Engineering  :   Computer Science    Manipal Institute of Technology, Manipal University          Manipal Institute of Technology, Manipal University, Manipal, India	May 2007 Bachelor of Engineering, Computer Science Founder of DISHA - a socio-economic platform for the underprivileged students. Co-founder & first general secretary of RED X - the largest student club of the university.         Professional Affiliations    Evert McCabe Fellowship, Rick and Marilyn Wong Scholarship, Business Technology Club Board member      Skills    Web Services, Award, Databases, Maintenance, Publishing, Satisfaction, Testing, Web Based, It Infrastructure, Excel, Ms Excel, Spss, Sql, Competitive Analysis, Marketing, New Product Development, Product Development, Transmissions, Aws, Buying, Buying/procurement, Cases, Drivers, Iaas, Product Marketing, Roi, Sales, Use Cases, Vmware, Market Research, Mba, Network Security, Saas, Security, Software As A Service, Android, Ios, Red X, Secretary   "
CONSULTANT,"         CONSULTANT           Highlights        TECHNOLOGY SKILLS Visual Basic * HTML * JavaScript * SQL * XML * Python * MVC * FileMaker * PHP * Advanced Excel * SiteCatalyst CORE COMPETENCIES Problem Solving * Relational Databases * Process Reengineering * Customer Relations * Staff Management Startups & Transitional Environments * Systems Integration * Data Migration * Reporting & Automation            Accomplishments    Received Sales Achievement Award for attaining 163% billable hours target with 5/5 customer satisfaction rating      Experience      Company Name    City  ,   State    Consultant   01/2010   to   Current     Publicly traded (ADBE) digital technology company specializing in content creation and online analytics annual sales of $4.4 billion Support simultaneous client consulting engagements by performing product implementations, technical problem solving, and ad hoc client requests for Fortune 500 companies such as Home Depot, Disney and REI. Promoted internally to a non-billable position needed to retain and rebuild relationships with dissatisfied clients in the US and EMEA through problem resolution, both distant and in-person. Participated in product integration team as the product expert for SiteCatalyst and SearchCenter during acquisition integrations. * Received Sales Achievement Award for attaining 163% billable hours target with 5/5 customer satisfaction rating * Designed and coded custom tools for automating and improving client campaign creation, management and deployment resulting in an average 60% increase in campaign management efficiency per client * Increased services revenue by 15% from clients such as Home Depot, Disney and REI by developing tools to increase effective advertising spend * Supported EMEA clients such as General Motors, Daimler and TicketMaster by performing product implementations and training, technical problem solving, and custom client solutions        Company Name    City  ,   State    Controller   01/2008   to   01/2010     Provider of medical coding information annual sales of $12 million acquired by Access Intelligence in 2009 Oversee all financial functions, including audits, monthly financial statement preparation, daily cash flow, debt and equity management, VC reporting, executive reporting, cash and revenue forecasts/budgets. Perform systems management, new system integration and associated data migration. Manage six-person department with two direct reports. * Shortened finance's 15-day month end process to 3 days by automating month end processes. * Decreased G&A cost by 40% annually, and received first deficiency-free audit by automating processes and accounting transactions into daily operations. * Developed new proprietary operational system combining CRM, inventory, financial management, sales, fulfillment, call center tracking, and QuickBooks integration. Cell: 801-910-6500 * Greg@TheVarium.com Professional experience continued        Company Name    City  ,   State    Controller   01/2007   to   01/2008     Provider of electronic medical record management and data repository solutions annual sales of $12 million Managed the financial health of the organization, including audit procedures, billing, credit card management, customer support, month-end close, equity and debt management, budgeting/forecasting, and daily cash management. Regularly utilized Salesforce.com, Oracle, SQL, VBA and Excel to process daily transactions and report daily on the status of company metrics and forecasts for SAAS and enterprise sales. * Increase customer retention by 54% by monitoring customer usage trends to identify and save at-risk customers * Hiring and firing of personnel as company cash flows permitted; customer point of contact for conflict resolution * Enhanced customer relationship management capabilities by implementing Salesforce.com; migrating historical information, and training employees on tool functionalities        Company Name    City  ,   State    Internal Auditor   01/2006   to   01/2007     Publicly traded (ANET) credit card processor annual sales of $40 million acquired by Visa in 2010 Charged with monitoring and testing financial and IT systems, controls, and processes for COSO, SOX, COBIT, and audit compliance. Regularly utilized HTML, ODBC, VBA, XML, and Excel to test and improve system processes. * Increased testing efficiency by identifying and eliminating more than 100 tests through integration and systemization. * Automated customer applications; decreasing sales overhead by 15% per year & correcting $80K in erroneous commissions        Company Name    City  ,   State    Accountant   01/2005   to   01/2006     Broker dealer for 1031/Tenant in Common security exchanges, REITs, stocks, bonds annual sales of $120 million. Calculated weekly commissions and payments; managed AP, AR, and invoicing functions. Regularly utilized SQL, VBA, XML, and Excel to process daily transactions, commissions, and improve system processes. * Automated commission calculation time from 4 days to minutes by integrating existing systems through SQL. * Improved accuracy of customer and broker data by developing an MS Access based system to replace individual spreadsheets.        Company Name    City  ,   State    Regional Manager   01/2003   to   01/2005     Provider of third-party hospital billing recovery solutions Managed HCA and Iasis hospitals in Utah and the surrounding regions, with responsibility for each hospital and its employees, profitability, and billings. Directed 18-person staff with four direct reports. Regularly utilized SQL and Excel to process daily patients, applications and notes in an automated manner. * Increased territory size and enhanced Cardon's reputation with HCA by standardizing the hospital group's data reporting from insurance claims and third-party recoveries. * Improved regional profitability by 45% in eight months by increasing the use of Medicaid and Cobra benefits (identified through off-hours research).        Company Name    City  ,   State    Co-Founder   01/2005   to   Current       National on-site hair and makeup service with local salon, Studio Enizio annual sales of $500K  Secured cash financing, manage daily cash flows, inventory optimizations, payroll, and federal and state tax filings.          Education      Masters in Business Administration  :  Business Administration    Gore School of Business  ,   City  ,   State  ,   US    Masters in Business Administration Gore School of Business Westminster College, Salt Lake City, UT        Bachelors  :  Accounting    David Eccles School of Business  ,   City  ,   State  ,   US    Bachelors in Accounting David Eccles School of Business University of Utah, Salt Lake City, UT        Certifications    CPA      Skills    Annual Sales, Cash, Sales, Sales Of, Inventory, Filings, Payroll, State Tax, Integration, Integrator, Solutions, Increase, Training, Advertising, Award, Campaign Management, Clients, Content Creation, Deployment, Excellent Multitasker, Problem Resolution, Problem Solving, Rebuild, Satisfaction, Simultaneous, Technical Problem Solving, Million, Excel, Audit, Sql, Access, Customer Relationship Management, Forecasts, Billing, Accounting, And Accounting, Audits, Budgets, Coding, Crm, Data Migration, Financial Management, Fulfillment, Medical Coding, Operations, Quickbooks, System Integration, Systems Management, Credit, Credit Card, Xml, Auto Insurance, Benefits, Claims, Cobra, Data Reporting, Hospital Billing, Insurance Claims, Its, Medicaid, Territory, Budgeting, Budgeting/forecasting, Cash Management, Customer Support, Forecasting, Metrics, Oracle, Relationship Management, Saas, Salesforce.com, Software As A Service, Cobit, Html, Odbc, Processor, Sarbanes Oxley, Sarbanes-oxley (sox), Sox, Testing, Accountant, Ap, Ar, Broker Dealer, Invoicing, Ms Access, Payments, Security, Cpa, Customer Relations, Databases, Javascript, Model View Controller, Model-view-controller, Mvc, Php, Python, Systems Integration, Visual Basic   "
CONSULTANT,"         CONSULTANT       Profile

Skilled professional with 15 years of
experience in electrical and quality engineering for numerous engineering

and quality control processes. Expertise in
creating detailed test plans and test cases for optimal quality control.

Solid background in various testing
methodologies for both client-facing and non-client-facing procedures

and products.

       Experience      Customer Relations    ¬†Monitored customer technical related issues  ¬†Maximized operational efficiency by coaching staff on various customer service initiatives  ¬†Improved employee-customer relations by providing
social skills and managerial training to staff.    Analytical Skills    Oversaw quality assurance initiatives to design and implement products and processes for ongoing
projects.  Ensured optimal productivity and quality assurance initiatives by performing routine maintenance on
electrical equipment.  Review statistics and determine areas requiring enhancement, which includes inspecting samples and
formulating improvement policies to meet quality standards.    Organization and Document Management    Managed CAPA's and Risk assessment analysis,¬†failure Mode and Effect analysis, and forensic investigation of     manufacturing and product field failures.¬†¬†  Wrote procedures and established practices
     to develop templates and documentation to improve forensic investigation for
     manufacturing and product field failures.


¬†  Ensured proper documentation of phase deliverables in
Products Design History and Technical Files.           Work History      Consultant   01/2009   to   Current     Company Name   City  ,   State       Conducted product analysis to address products high failure rates, which led to more than 15% decrease¬†in failure rate.   Provided¬†failure analysis, engineering support, forensic investigation, and statistical data analysis.  Provided training to staff in leadership, strategic planning, and organizational management.          Electrical Engineer   03/2007   to   11/2008     Company Name      Provided Systems and Electrical Engineering Support for Government Programs Development.  Supported vehicle hardware and integration, vehicle systems modeling and analysis, and systems requirements.  Provided System Integration Design¬†usining MIL-STD-1553 interface, EIA RS-422 interface design, USB and Ethernet interfaces.  Performed Installation, Testing, and verification of Simulators' Audio Visual Systems.  Developed Vehicle's Software Test Description (STD), Interface Design Description (IDD).  Developed Interface Cable Systems for vehicles.          Principal Electrical Engineer   04/2005   to   11/2006     Company Name      Provided Engineering Support of Dialysis Instruments.  Planned and led project functions.  Provided project management, failure analysis, and forensic investigation of manufacturing and product field failures.  Provided expert advise on¬†the Quality Improvement Team (QIT)   Performed products trend analysis, statistical data analysis calculations of raw data, DFMEAs, and design reviews.  Managed CAPA's and Risk assessment Analysis.  Ensured proper documentation of phase deliverables in Products Design History/Technical Files, Technical Summaries, Technical Manuals.  Wrote Products Test Protocols and Procedures   Conducted Environmental Tests for product reliability.          Systems Engineer   08/2003   to   11/2004     Company Name      Implemented test plans, validation protocols, verified code changes, identified and investigated bugs.  Performed stress tests and assessed product functionality and usability.          Electrical Engineer   10/2001   to   07/2003     Company Name   City  ,   State       Designed power controls distribution and avionics wiring.  Performed Analysis on Voltage Power System control.  Designed and developed electrical test equipments.  Installed and verifiedn¬†Simulators' Audio Visual Systems.          Systems Quality Engineer   10/2000   to   10/2001     Company Name   City  ,   State       Wrote and implemented quality control procedures   Maintained weapon engagement simulation systems.  Provided Technical Support to manufacturing and Quality control for testing and calibration of laser equipments System   Designed and developed electrical test fixtures for optical devices.  Provided Logistical Support and Analysis, Reliability And Maintainability Analysis, Human Factors Analysis.  Conducted product reliability testing using environmental test chambers.  Made technical presentations to customers worldwide, which¬†resulted in several government contracts with US supported Military Contracts with Egypt, Kuwait and Turkey.          Applications Engineer   08/1999   to   09/2000     Company Name   City  ,   State       Improved Character and Graphic LCD displays designs, engineering changes, and customer support, product testing and validation.  Resolved customers' technical issues, which improved¬†company's customer relations.  Resolved customers complaints and concerns.          Project Engineer   07/1995   to   07/1999     Company Name   City  ,   State       Developed test programs, calibration test equipments   Maintained Automated Test Equipments (ATE)   Performed failure mode analysis, yield enhancement, statistical process   Developed and executed test plans, validation protocols, test procedures to support manufacturing lines of medical instruments.          Reliability Engineer   04/1990   to   07/1995     Company Name      Prepared the Company's Quality and reliability Metrics of all products, safety and hazard analysis, failure mode and effect analysis (FMEA), reliability metrics, and system assurance analysis (SAA)   Prepared product complaints information reports, medical device reports (MDR).  Monitored products¬†reliability, maintainability, and availability.  Performed System criticality assessment (SCA) on several products   Analyzed acceptance of incoming material and in-process material, product return information, and product investigations.  Wrote test procedures and maintained the Quality Control database.  Executed and troubleshot Reliability Test plans.  Performed Reliability data analysis and reports distribution.          Education and Training      Bachelor of Science  :   Electrical Engineering Minor in Computer Science   1997       Northeastern University   City  ,   State  ,   USA     Electrical Engineering; Minor in Computer          Organization and Management   2011       Capella University   City  ,   State  ,   USA     Organization and Management        Affiliations     Member, IEEE Computer Society  Member, NEU Alumni Association       Skills     AutoCAD, OrCADD, C, C++,Customer Support, Data Acquisition, Data Analysis, Database, FDA, GMP, Government, Interface Design, Labview, MS Access, MS Excel, MS Power Point, Microsoft Project, Microsoft Visual Basic, Microsoft Windows,¬†MS Word, NT, Organizational leadership, Problem solving, Product Development, Procedure Writing, Programming, Project management, Protocols, Quality Improvement, Quality Control, Risk Assessment, Strategic Planning, System Integration, Technical Support,¬†Presentations    "
CONSULTANT,"         CONSULTANT           Summary     Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 30-year career in the United States Marine Corps.  Effective communicator who quickly masters new roles and technologies to achieve positive results.       Highlights          Strong verbal communication  Extremely organized  Strong Managerial Skills  Attends to detail  Effective writing skills  Top Secret/SCI Security Clearance (Clearable).  Effective team leader  CPR certified  Firearms safety training  Trained in defensive tactics  Intelligence gathering techniques      Training in Emergency response   Able to handle extreme situations            Accomplishments     Effective leader of a period spanning 30 years in the United States Marine Corps. Deployed numerous times to hardship countries to assist in relief efforts as well as combat operations. Completed both my Bachelors and Masters degree's since retirement       Experience      Consultant    October 2013   to   October 2014     Company Name   Ôºç   City  ,   State      Consultant for FSCX (Fort Sill Oklahoma).  Part time).  Assisting other doctrine writers in the efforts of revising all current doctrine, tactics, techniques and procedures manuals, to include ATP 3-09.13 (FM 3-09.13) The Battlefield Coordination Detachment (BCD) and ATP 3-09.43 Fire Support Techniques for The Battalion, utilizing the Army Doctrine 2015 format.          Primary Doctrine Writer    September 2012   to   September 2013     Company Name   Ôºç   City  ,   State      Primary Doctrine Writer for Explosive 	Hazard Operations, Army Techniques Publication (ATP) 3-34.20/Marine Corps 	Reference Publication (MCRP) 3-17.2D.  Keybridge Technologies.  Acted as the primary author for Explosive Hazard Operations, doctrinal publication,  ATP 3-34.20/MCRP 3-17.2D.  Gathered, analyzed, and wrote all information required to re-write an outdated version of FM 3-34.210 (Explosive Hazard Operations).  Possess extensive knowledge on Army and Marine Corps writing and doctrinal procedures.          Military Analyst    September 2011   to   August 2012     Company Name   Ôºç   City  ,   State      Fort Leonard Wood, Mo.  Performing Capability Gap Analysis, Limited Doctrine, Organization, Training, Materiel, Leader Development and Education, and Facilities (DOTMPLF) Assessments and related research in support of the Directorate of Counter Improvised Explosive Device (DCIED).  Extremely knowledgeable on all databases that support the Defeat the Device Line of effort.  Possesses extensive knowledge on all Robotics and Hand Held Detectors currently used by Marines and Soldiers for Dismounted Operations in Afghanistan.  Familiar with all limitations and capabilities for each system.  Material developer with vast knowledge on all systems pertaining to current operations involving the Defeat the Device Working Group Thoroughly knowledgeable with all agencies involved in procuring Material Solutions for the Soldiers and Marines in the current Theater of Operations.  Thoroughly knowledgeable with the Joint Urgent Operational Needs Statements (JUONS) and all other databases that contain information to support the briefs for the DtD Line of Effort.  Extremely familiar with all Aerial Intelligence Surveillance and reconnaissance systems used by US forces through personal experience in combat in Iraq.  Familiar with all material solutions that pertain to Dismounted Operations, and how they are utilized during operations.  Identifying Gaps the Warfighters in Afghanistan through personal combat experience.  Authored/Co-Authored several Concept of Operations (CONOPS) and Techniques, Tactics and Procedures (TTP) for various gear tested for Afghanistan.  Provides extensive research on all material solutions to assist the Warfighter.  Extensive Air and Ground integration experience on the battlefield.  Possess an extreme amount of knowledge involving the entire Combat Arms Environment through personal experiences as a Marine Sergeant Major.  Currently hold a Secret Clearance.          Associate    March 2009   to   August 2011     Company Name   Ôºç   City  ,   State      Fort Leonard Wood, Mo.  Performing Capability Gap Analysis, Limited Doctrine, Organization, Training, Materiel, Leader Development and Education, and Facilities (DOTMPLF) Assessments and related research in support of the Directorate of Counter Improvised Explosive Device (DCIED).  Material developer with vast knowledge on all systems pertaining to current operations involving the Defeat the Device Working Group Extremely familiar with all Aerial Intelligence Surveillance and reconnaissance systems used by US forces.  Identifying Gaps the Warfighters in Iraq and Afghanistan through personal experience.  Authored/Co-Authored several Concept of Operations (CONOPS) and Techniques, Tactics and Procedures (TTP) for various gear tested for Afghanistan.  Provides extensive research on all material solutions to assist the Warfighter.          Associate    March 2008   to   March 2009     Company Name   Ôºç   City  ,   State      Booz Allen Hamilton, Training& Doctrine     	Developer for Maneuver Support Center of Excellence (MSCoE) Directorate of 	Training (MDoT), Fort Leonard wood, MO.  Member of a four person team that produced a much needed Sensitive Site Exploitation Field Manual Subject Matter Expert on Site Exploitation Identified and researched sensitive exploitation concepts, supporting the development of identifying units and agencies involved in the Site Exploitation Doctrine for MSCoE.          Lead Instructor    September 2007   to   March 2008     Company Name   Ôºç   City  ,   State      Instructor for Combat and Advanced       	Search at Combined Explosives Hazard Center, Fort Leonard Wood, MO.  Member of an Eight Man Search Instructor Team.  Instructed several areas of search as it applies to operations in both Iraq and Enduring Freedom.  Provided Instruction on Search Techniques to both Army and Marine units prior to deployments.  Instructed on following areas: Occupied and Unoccupied Buildings, Area, Route, Person, Vehicle and Check Points.          Senior Enlisted Leader    October 2005   to   June 2006     Company Name   Ôºç   City  ,   State      responsible for the mentoring of over 6,000 Marines and Sailors preparing for combat deployments to Iraq and Afghanistan.  Monitored the training of 6 Rotary Wing Squadrons, to ensure tactics were current with both combat theaters of operation.          Command Sergeant Major    May 2003   to   October 2005     Company Name   Ôºç   City  ,   State      15th Marine Expeditionary Unit (Special Operations Capable) MEU (SOC) , First 	Marine Expeditionary Unit,  Camp Pendleton, CA.  Acted as the Senior Enlisted Leader, responsible for the mentoring of over 2,800 Marines and Sailors for combat operations in Iraq.  Developed Tactics Techniques and Procedures to support current engagements in both theaters for Counter Improvised Explosive Device awareness.  Aggressively trained and Instructed Marines and Sailors on all weapons systems organic to the MEU (SOC).  Acted as the Liaison between the Amphibious Ready Group (ARG) and the MEU (SOC) throughout 2 combat deployments.  Oversight of combat operations and relief efforts for Iraqi people in Anbar Province; included IED attacks, deploying dismounted patrols in support of operations and oversight of humanitarian relief.  He was directly involved in the planning and execution phases for combat operations involving over three thousand Marines and Sailors.  Served two tours in Iraq.  Personally directed on site relief operations in response for the Tsunami in Sumatra, Indonesia.  Provided around the clock support to relief effort and coordinated with US, Sumatran, Australian government agencies, as well as Non-Governmental organizations on scene.  Subject matter expert, instructor/writer, firearms instructor, small and large group leader for planning and implementing protective services operations required to maintain military protective services; completed Antiterrorism Evasive Driving Course, given by Gryphon Security Group.  Utilized operational expertise and knowledge of educational and training principles, and techniques to present instruction in: Dismounted Patrols, concepts, organization, and employment of tactics, units and weapons employment, critical operational techniques and specialized physical and technical skills required of protective services detail members.  Utilized military weapons expertise and skill to conduct weapons training.  Acted as the Range Safety Officer while Embarked aboard U.S Navy vessel.  Possess extensive knowledge on the doctrinal writing process for both the Army and the Marine Corps.  Performed duties as an integral member with CEHC for over four years, focusing on Defeat the Device (DtD) LOE, capability gap analysis, and supporting CIED efforts.  Has assessed or analyzed over 40 capability gaps as well as numerous Doctrine, Organization, Training, Materiel, Leadership, Personnel, and Facilities (DOTMLPF) assessments over four years.  Was an integral member of the Search Instructor team at CEHC, instructing both Marines and Soldiers preparing to deploy to Theater for combat operations.  Developed and refined the process for gathering and tracking critical material system requirements and related information as well as the related processes to conduct capability gap analysis that is clearly articulated to the Army CIED leadership.  This effort is by managing the consolidation of all Joint Urgent Operational Needs Statements (JUONS) for the CEHC.  Served on 5 MEU (SOC) deployments and several overseas tours throughout my 30 year career.  Assisted in the planning and execution of military operations, from platoon through Marine Expeditionary Force (MEF) levels, with safety continually in mind.  Performed numerous risk assessments for the safety and welfare of Marines/Sailors and their facilities during peacetime and combat operations.  Has developed an extensive network of contacts throughout the United States Army as well as the United States Marine Corps to assist in the Defeat the Device Working Group.          Education      Master of Arts   :   Business Organizational Security Management  ,   December 19 2014    GPA:   GPA: 3.82    Business Organizational Security Management GPA: 3.82        Military Mobile Protection Course, Gryphon Security Group (60 Hours) 2005 High Risk Personnel Course, Quantico, VA. (60 Hours) 1993 First Sergeants Course, El Toro, CA. (40 Hours) 1993 Advanced Staff Non Commissioned Officers Course (Distinguished Graduate) El Toro, CA (240 Hours) 1992 Marine Air Ground Task Force Intelligence Course (Distinguished Graduate) Navy and Marine Corps Intelligence Training Center, VA (320 Hours) 1991 Imagery Interpretation Course (Distinguished Graduate) Goodfellow Air Force Base, TX, (892 Hours)    :     2005    Naval Gunfire School   Ôºç   City  ,   State       60 Hours)         Masters Degree        Webster University                  BS   :   General Studies Psychology      Columbia College          GPA:   GPA: 3.10    General Studies Psychology GPA: 3.10        Skills     Marine Corps/ Air Force, Army, ATP 3, ATP, C, CA, Concept, Consultant, databases, Driving, government, instruction, Instructor, instructing, Interpretation, Leadership, Machinist, managing, mentoring, weapons, Navy, network, developer, Organizational, Personnel, processes, Publication, research, Robotics, Safety,  Writer    "
CONSULTANT,"         CONSULTANT         Executive Profile     Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration.       Skills      Multiple Facility Management and Oversight  ASC Administrator Mentoring, Training and Development  Revenue Cycle Management  Vendor Negotiations  Budget Creation and Analysis  Diverse Market and Industry Knowledge  Process improvement, QAPI Program Support  Accreditation Preparation   Payer Contracting Negotiations         Core Accomplishments     Created employee education module for ""Customer Service in the ASC Environment""   30 Minute Power Point Presentation for all ASC employee to understand the complexities of the ""Customers"" that are involved in the running of an ASC.  Well received by the staff and recommended to be adopted enterprise wide.  Board of Managers noted a distinct change in employee's demeanor after training module.    Mentored multiple new and prospective Administrators   Trained prospective Administrator's in different aspects of ASC Operations.  Referred to various organizations and reference materials.    Created Revenue Cycle in ASC program to increase collections   Identified the key ""Roles"" required in a successful revenue cycle strategy  Trained all staff members in proper practices in the Business Office  Created Metrics and Goals for staff members to achieve  Successfully collected 100% of goal, sixteen consecutive quarters.        Professional Experience      Consultant  ,   01/1998   to   Current    Company Name   Ôºç   City  ,   State      Owner of healthcare practice management, consulting and recruiting business.  Helped clients establish new practices.  Set up billing systems, charting systems, Human Resource manuals and OSHA manuals.  Set up mini OR, for IVF egg retrievals to be performed.  Provided management to physician offices, provided consultation services to practices regarding, accounts receivable analysis, accounts payable, physician billing, coding, scheduling, billing software, recruitment, computer hardware, and other important aspects to running medical practice.          Director of Surgical Services / ASC Administrator  ,   06/2009   to   11/2012    Company Name   Ôºç   City  ,   State      Marketed facility to prospective surgeons, increasing case volumes 40%.  Reduced expenses including salaries, wages and benefits by 25%.  Worked to increase staff morale by interacting with and participating in all departments.  Participated in investor relations by contacting all on a regular basis.  Created new customer service initiative to be utilized in all departments.  Mentored Materials Manager in areas of business as he prepared for his BA in Business.  Set up new accounting system from scratch after transition from Management Company.  Prepared all financial reports for the center.  Participated in all Board meetings, developed agendas and reports for Board Review and approval.  Worked with new Information Technology Support person to implement new IT policies and procedures after separation from Management Company.  Negotiated agreements with vendors for capital equipment expenditures and supplies.  Maintained great relationships with Vendor's in the field as well as in the credit department.  Mentored other ASC Administrators.  Negotiated on behalf of the Surgery Center one-time letters of agreement in order to perform surgeries on patients that center was not yet contracted with.          Imaging Center Administrator  ,   08/2006   to   03/2008    Company Name   Ôºç   City  ,   State      Negotiated contracts with health plans, subcontracted providers, and Independent Physician Associations (IPA's) to help increase revenues.  Accounting duties including preparing financial statements on a monthly basis reducing costs of CPA.  Implemented new programs to provide incentives to staff based on scan volumes, which resulted in a 25% increase in scans..  Profit & Loss responsibility; reduced expenses by 25% year over year by renegotiating vendor agreements   Helped physician partner's buy-out general partner by providing insight from previous mergers & acquisitions experience  Received ACR accreditation in MRI, CT and Ultrasound departments.          Regional Director  ,   01/2006   to   08/2006    Company Name   Ôºç   City  ,   State      Managed seven exceptionally busy Ophthalmology, Optometry and Optical clinics, staff, employed physicians, technicians and office staff.  Negotiated contracts with subcontracted providers, Independent Physician Associations and health plans. Increasing revenues and reduce expenses.  Developed new aspects of practice in the self-pay and cosmetic areas, which increased profits to the practice.  Developed policies and procedures to be utilized throughout all seven clinics  Established new customer service guidelines for use in the front and back office, reducing the number of patient and referring provider complaints and issues.          Interim Administrator, OR Manager, and Materials manager/ Business Office Manager  ,   07/2000   to   10/2004    Company Name   Ôºç   City  ,   State      Interim Administrator for two, six month engagements,  managing entire ambulatory surgery center, staff and worked with corporate in managing P&L and Balance sheet matters.  Acted as Operating Room manager and Materials Manager for six months, during search for new Nurse Manager, made sure that all resources were allocated for each operating room during surgeries based on schedules.  Managed clinical operations, staff, operating rooms, schedules and all supply ordering.  Converted company from a Limited Partnership with HealthSouth to a Limited Liability Corporation, completely owned by physicians.Including, benefit transition, accounts receivable, accounts payable, etc., without increasing expense to members.   JCAHO accreditation with zero issues.          Education        General Education      Connecticut College   Ôºç   City  ,   State       3.2 GPA         Bachelor of Arts  :  Business Administration      Charter Oak State College           3.4 GPA         Master of Arts  :  Healthcare Administration      Western Connecticut State University           3.2 GPA         Affiliations     ASC Association, CASA, NAPW, MGMA and RBMA   Awarded National Association of Professional Women's VIP Woman of the Year in Healthcare 2013. ¬†       Interests     Certified Open Water Scuba Diver         Additional Information     US Navy- Ombudsman for USS Dace SSN607 (Official Navy Appointment), Nominated by Atlantic Fleet Admiral to be Ombudsman for Atlantic Submarine Fleet.   Navy League- Assisted Navy families when in financial difficulties to obtain financial assistance from multiple available agencies.  Consultant, Thrift Shop Manager   American Red Cross- Trained to be a first responder.    "
CONSULTANT,"         CONSULTANT       Career Overview    A highly motivated techno-functional and business savvy professional desire to obtain a position as IT Manager/ IT Head with strong ISO 27001 2005 Information Security knowledge & Network Administration, which will best utilize my managerial experience while allowing challenges and growth. I am looking for new position that will enhance my skill and give me an ample opportunity for growth. Over 10 years' rich experience and demonstrated expertise in a wide gamut of functions spanning Infrastructure Management, IT Security, Technical Support and System Administration with major Telecom organizations Presently associate with Jaiprakash Associates Limited (Jaypee Group), as Consultant central Data centre Implemented ISO 27001:2005 standards and compliance A keen planner with abilities in managing IT & information security networking operations with focus on profitability and achieving company's mission & strategic direction. Adept in planning, design, installation and configuration of IT networks, maintenance and troubleshooting, network user management on multiple platforms, governed by communication protocols. Comprehensive understanding of networking concepts pertaining to LAN, WAN, security, IT communication, WAN protocols, Networking devices administration and maintenance in multi-platform environments. Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management. Core Competencies IT Infrastructure Development Architect and deploy new IT solutions by conducting project and risk planning sessions with the blended project management team which typically includes both functional specialist and technical team to ensure a high probability of project success. Maintenance of network security appliances, Load balancers, Enterprise Servers and , Operating Systems, Clusters, File Systems, Databases and Applications and Operations Address performance bottlenecks and ensuring maximum system uptime. Manage all the technology related requirements, including technical feasibility study, budget, selection, procurement, up-gradation / migration of hardware, software, database and applications. Designing the Backup Strategy for the sites and ensuring scheduled/unscheduled Backups as per backup plan and restoration. Details of information Security Projects done Deployment & Implementation of clustering module of Barracuda Spam Firewall Deployment & Implementation of SSL VPN for corporate communication             Work Experience      Consultant    Company Name          ISO27001:2005 Information Security Implementation Duration: December'2008 - continuing Responsibility: As an Information Security Analyst, jobs was related to finding GAP Analysis, managing policy & procedure, O/s Hardening, Information Asset Classification, Managing SOA, challenging security issues Deployment & Implementation of Symantec Endpoint Management suite Deployment & Implementation of clustering module of Juniper firewall Deployment & Implementation of clustering module of Radware link proof Load Balancer Networking / Systems Administration Architect/Design Network security Layered for Enterprise Projects which involve Firewall Engineering/Intrusion Detection (IDS)/Intrusion Prevention (IPS) Managing Barracuda Spam Firewall Mail Security solution for corporate user Managing Blue coat Web Content Filtering (Proxy) for remote site & office end user Architect/design Managed Security Service Projects.  Conducting Internal and external Vulnerability Assessment.  Conducting Gap analysis consistently with respect to security operation/risk.  Involved in Technology Integration/acquisition between Enterprise.  Responsible for Group policy deployment for new site Responsible for Enforcement of application & device Control Leading the team of technical professionals during the development stages.  Imparting training to end-users in the post-implementation phase.  Active Directory Administration such as health Monitoring of Directory structure, FSMO Role,  NtFRS, AD Replication , DHCP & DNS EDP/Facilities Management Interact with 60 core sites for sourcing of client security products and solutions and for closure of calls all related to Information & network security , which are supported by them Maintain an Asset database for the company and update at regular intervals.  Track asset movements and ensuring software and hardware assets are within control.  Direct installation of Operating Systems and application software on Windows, deployment of Servers, network, console, power and monitoring the same.  Information Security) Data centre.         06/2004   to   03/2008     Asst Manager    Company Name               07/2002   to   06/2004     System Engineer    Company Name          Hardware & network Support) Vishnuprayag Joshimath in Uttranchal.          Education and Training     1 2001     B.E      Jawaharlal Institute of Technology (J I T)          Computer Science & Engg.	Rajiv Gandhi Proudyogiki Vishawavidhalaya, Bhopal            Cisco Certified Network Associates (CCNA)			2006 Microsoft Certified IT Professional (MCITP) 			2011 Symantec Certified Specialist (SCS)			2011 Certified Ethical Hacker (CEH)								2013 Permanent Address: E-1/1006 Shree Sharanam Apartment Unique Garden off Kanakia Road Near Seveb Eleven Scholastic Mira Road Dist Thane Pin 401107               Interests    Date of Birth 			: 		7th December 1977
Mother Name			:		Pushpa Mahajan      Skills    Active Directory, AD, Analyst, Architect, CCNA, Cisco Certified, clustering, Hardware, client, database, DHCP, DNS, Facilities Management, Firewall, IDS, Information Security, ISO, Managing, Microsoft Certified, Mail, office, Windows, Enterprise, Network Associates, Network security, network Support, network, Networking, Operating Systems, Proxy, Servers, Symantec, Systems Administration, Unique, Web Content      Additional Information      PERSONAL DETAILS
Date of Birth 			: 		7th December 1977
Mother Name			:		Pushpa Mahajan     "
CONSULTANT,"         CONSULTANT       Skills          ¬†Financial aptitude with In-depth knowledge of sourcing vendors for medical supplies¬† ¬†Specifically with purchasing and sale of medical supplies   Critical thinking proficiency & sound decision making abilities in time sensitive situations¬†    Cultural awareness and sensitivity         Extensive experience with Microsoft Office; Word, Excel, Access   Confident public speaker    Relationship and team building skills with emphasizes in conflict resolution¬†                   Experience      Consultant     Jun 2016        Company Name   Ôºç   City  ,   State        Created annual goals, objectives and budget and made recommendations to reduce costs.       Specifically¬†with scheduling¬†and booking of various auctioning¬†events     Reduced overall costs via sponsorship's¬†      Implemented standards and methods to measure the effectiveness of agency activities  .      Sourced and implemented new performance appraisal process.           Assistant Manager / HIPAA Privacy and Security Officer      Jun 2014   to   Jun 2016      Company Name   Ôºç   City  ,   State       Facilitated
an organization-wide change in electronic health record systems.     Analyzed
and summited monthly reports to accounting manager- goal was to demonstrate
that all policies and procedures were appropriated practiced¬†       Performed
end of day accounting and balancing:     Specifically
accounts receivable for; products and services purchase internally, &
documentation of all co-payments received ‚Äì. Averaged $12K-$20K in daily
balances¬†¬†       Conducted
a thorough HIPAA risk assessments:    I dentified
weaknesses within current record systems-ranging from insurance information to
confidential patient information

Successfully
developed new organizational policies and practices to better protect patient
information needed to .¬†¬†              Planning Assistant      Nov 2012   to   Feb 2013      Company Name   Ôºç   City  ,   State       Created an analytical framework for identifying and developing financial growth opportunities .      Kmart and Kohls- I worked both projects simultaneously, both resulted in successful restructuring organization, increased sales resulting in overall revenue growth and new job opportunities     Managed customer service department for the American market     Customers ranged from family owned local markets to national accounts.          Education and Training      Bachelor of Arts  ,    Arts in History   2012     University of Illinois at Chicago   Ôºç   City  ,   State  ,   USA   Graduated Summa Cum Laude 3.99 GPA       Master of Science  ,   Health Administration   2015     University of Washington at Seattle   Ôºç   City  ,   State  ,   USA             "
CONSULTANT,"         CONSULTANT       Summary    Business focused professional with a passion for healthcare and patients. Leverage experience and expertise to help
 businesses execute on their strategic initiatives. Experience in managing experience design and human-centered focused
 projects, strategy planning, logistical planning and execution, strategic change management, corporate communications,
 project management, and learning design. Known for an innate ability to diagnose problems and develop creative
 solutions tailored for each organization. Extensive experience leading teams and developing team members at varying
 levels in their career, as well as being able to work in complex organizations.        Experience     09/2015   to   Current     Consultant    Company Name   Ôºç   City  ,   State      Most significant projects
     ¬ß National Audit Firm - Led an experience design initiative to understand what people do, how they work
         and the systems they use.  Showed leadership where gaps existed and how to close those gaps to increase
         productivity and foster positive working relationships across the organization.  Managed an innovative and
         creative team as we used a user-centric design approach to gain a greater understanding of the major
         audiences represented, and developed a plan to effectively roll out a new service desk to the organization.  Managed client relationship and responsible for final deliverable delivery.  National Healthcare Insurer - Led the corporate communications workstream.  Executed strategic
         communications activities to support of awareness and adoption of the upcoming implementation.  Created
         dynamic communications, thinking outside the box to promote the benefits of the new system in addition
         to the impact to the organization and its customers.  Conducted pulse checks and executive interviews to
         understand level of involvement and stakeholder engagement, making adjustments along the way as needed.  National Healthcare Insurer - Led an organizational change management assessment.  Met with executives
         and managers to understand organizational impacts of the upcoming change.  Provided a research-based
         analysis with recommended activities to support the upcoming multi-year roadmap.  Global Pharmaceutical Organization - Led the change management, communications, and project
         management work streams.  Developed a strategic change strategy coupled with a dynamic communications
         plan to target global audiences at various levels of maturity, including the executive team.  Applied key
         messaging and organizational sponsorship to create awareness of the change and provide employees with
         resources to understand why it was happening and the impact to them and the organization.  Leveraged
         surveys and in person interviews to take a pulse of the change, and made changes based on feedback.         02/2013   to   08/2015     Senior Consultant    Company Name   Ôºç   City  ,   State      Most significant projects.  National Healthcare Provider - PM for Time and Capability Assessment.  Created and executed an activity
          survey for 60+ employees.  Developed and executed a skills assessment for the CFO and direct reports.  Managed the project work plan and supporting activities.  Provided an analytical based recommendation for
          a business partner model transition.  Regional Healthcare Provider - Managed the development and implementation of a strategic change
          management, communications, staffing, and recruitment strategy for a re-organization under the CFO.  Supported the implementation for a Finance Business Partner Model throughout the organization with an
          aggressive transition timeline.  National Pharmacy - Change Management and Communications Site Lead for the Mid-Atlantic States
          during a Pharmacy transformation.  Planning, development, and management of a comprehensive national
          communications strategy across the organization.  Supported the internal communications team with ideas
          C.  Melnick Page 1
         and execution for patient communications.  Quantified training impact and tracked completion for 5k+
         employees.  Supported go-live activities including daily communications to company c-suite, executive
         leadership, and impacted users.  Regional Healthcare Provider - Change Management and Communications lead during an Epic
         implementation spanning 5 locations across a regional health system.  Supported executives, clinical staff,
         and physicians.  Created dynamic communications to promote engagement, awareness, and adoption.  Utilized metrics to understand readiness, impact, and adoption rates.  Organized unique training simulations
         to ensure everyone was ready and prepared for the new system on Day 1.  Global Pharmaceutical Organization - Training lead for global Workday implementation.  Created a training
         strategy capturing the needs of different cultures and maturity within the org.  Partnered with the global
         learning team to translate all materials into 9 languages and created a global train the trainer program that
         was self-sustaining.         03/2010   to   01/2013     HR Development Associate    Company Name   Ôºç   City  ,   State      HR Dashboard - creation and implementation.  Project Manager for a team of 14.  Collaborated with
      corporate communications to develop and execute a communications plan.  Trained nine c-suite executive
      leaders on functionality and features.  Managed executive leadership relationships and acted as a conduit for
      the CHRO's vision of the tool
   ¬ß Applicant Tracking System selection and implementation - Project Manager for a team of 12.  Partnered
      with IT to create the project charter, requirements document, and project budget.  Created project
      organizational chart, risk and governance guidelines and escalation process.  Collaborated with HR, Finance,
      and IT leaders to gain executive approval.  Built and executed the implementation plan and roadmap.  Developed and executed the change management plan.  Partnered with L&D to create a training program.  Coordinated with IT developers to align and map key metrics with the HR Dashboard.  Borderless Forest, a flexible work program - development and implementation.  Created a flexible work
      program pilot.  Worked with c-suite executives and direct reports for buy-in and support.  Led the rollout of
      the pilot and collected feedback to review with the c-suite for overall program approval.  Developed and
      executed a change management and communications plan, collaborating with the communications team.         08/2000   to   12/2007     Director of Business Development and Operations    Company Name   Ôºç   City  ,   State      Business Development - Oversaw restaurant investment expansion from 3 to 90+ locations in three states
        over five years.  Took the business from red to black in less than one year.  Cultivated relationships with chefs,
        venture capitalists and vendors.  Provided expertise in the areas of FOH/BOH flow and design, marketing,
        menu development, staff selection, training, opening night launch and post open follow-up.  Helped guide
        chefs and VCs on the importance of the overall experience of the customer and understanding how to keep
        people coming back, it's more than just the food.  Operations - Ensured all IT, POS systems reported and captured metrics accurately and timely.  Forecasted
        and planned future events to ensure staffing, supplies, equipment and resources were appropriate and cost
        effective.  Managed office operations including ordered supplies, managed relationships with vendors, and
        negotiated new contracts.  Sourced and recruited over 450 employees for company office and restaurant
        division.          Education and Training     2010     Masters of Business Administration  :   Marketing and Organizational Management    Baruch College, Zicklin School of Business   Ôºç   City  ,   State      Marketing and Organizational Management       2000     Bachelor of Science  :   Business Management and Justice Studies    Arizona State University   Ôºç   City  ,   State      Business Management and Justice Studies       2012     Prosci, Change Management Certification             2012     - Human Resource Certification Institute, Professional Human Resources (PHR)              Skills    go-live, approach, benefits, budget, Business Development, c, Change Management, change
          management, contracts, corporate communications, client, delivery, features, Finance, Human Resource, Human Resources, HR, leadership, marketing, materials, messaging, office, organizational, POS, program - development and implementation, project
         management, recruitment, research, staffing, strategy, strategic, surveys, trainer, unique, vision     "
CONSULTANT,"         CONSULTANT       Summary    In-depth knowledge and understanding of numerous software packages and operating systems.
     Skilled in Database Administrator, Network Administration, Web developer. Providing Customer and
     End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent
     communication and presentation capabilities      Experience      Consultant      Mar 2014   to   May 2017      Company Name   Ôºç   City  ,   State     Provided object-oriented design, programming and implementation support to the customer
         Billing system written in Java
         Design database system for e-commerce website with persistence EJB platform
         Prepared test plans and data, and user documentation for customer billing system.  Problem-solved hardware issues with fault -tolerant hard drives.         Database Administrator     Dec 2009   to   Feb 2017      Company Name   Ôºç   City  ,   State   Working with database management systems, determining and storing data. Identify user needs and set up new computer database. Integrate data from outdated systems to new system.       Machinist, CNC Programmer     Jun 2001   to   Dec 2009      Company Name   Ôºç   City  ,   State

Setup fixtures, program CNC
machines for plumbing equipment

       Education and Training      Bachelor of Science  ,   Computer Science/ Information Technology   May 2013     Limestone College   Ôºç   City  ,   State     Computer Science/ Information Technology       Bachelor of Science  ,   Business Administration   Dec. 2011     Limestone College   Ôºç   City  ,   State     Business Administration       Bachelor of Science  ,   Computer Science Software/Programming   Dec. 2011     Limestone College   Ôºç   City  ,   State     Computer Science Software/Programming       Master's degree Information Technology(MIT)      University of Virginia Tech          Present                Skills    API, Billing system, C, C++, Hardware, Database, Dns, e-commerce, Eclipse, EJB, XMl, Ftp, hard drives, Html, Hubs, Ide, Information Technology, Java, JSP, JavaScript, memory, Access, Microsoft Access, C#, Excel, Office, Outlook, PowerPoint, Microsoft Visio Professional, Windows 7, Windows 8, Microsoft Windows XP, MS Word, MySQL, Network, Networks, object-oriented design, Oracle, Peripherals, coding, programming, RAID, Router, Servers, Servlet, Microsoft SQL Server, SQL Server, cisco switches, system design, Tcp/Ip, Team work, user documentation, Uml, Vpn, Microsoft Visual Basic, Visual Studio, website, written, Xhtml   "
CONSULTANT,"         CONSULTANT       Career Overview      More than 6 years of experience in Manufacturing & Distributions environments, including 4 years in Oracle manufacturing and Distributions applications.  Implemented 5 full cycle oracle implementation projects, Experienced in customizing, developing and configuring Oracle Applications in the modules of Supply Chain and Manufacturing.  Implemented Oracle EDI for the Sales Order entry and Warehouse Operations for the customer and Designed custom interfaces for PLM tools to communicate with oracle Item master.  Experience in requirements gathering, gap analysis, business process redesign and mapping, testing and user training, documentation of activities, processes, test scripts and client interaction.  Sound communication skills, result oriented, open to learning new technologies, experience in working under pressure and in fast pace as a team leader and as a team player.  Well - traveled and posses a clear and definitive understanding of the regional business ethics, culture and decorum so as to maintain a harmonious balance.        Skills       Applications : R12 and 11i   Modules : Inventory (INV), Bill of Materials (BOM), Work in Process (WIP), Engineering (ENG), Order Management (OM), Purchasing (PO), Oracle EDI Gateway, Shipping Execution, System Administration, Material Requirement Planning (MRP), iProcurement, Quality(QA), Approval Management (AME), Oracle Endeca.   Tools/Language : Toad, Data Load, Visio, SQL, SQL Developer, MS Office Suite.        Work Experience      Consultant  ,   02/2016   Ôºç   Current    Company Name   Ôºç   City  ,   State      Worked on solution design and setup of Inventory, Work in Process, QA, Purchasing & Order Management as per the client requirements and suggested business process changes.  Implemented Oracle EDI for Sales Order entry,¬†booking¬†and acknowledgment for customer orders received through third party systems.¬†  Implemented Oracle E-Signatures and E-records to maintain Quality data books of every manufactured assembly, reducing gaps and saving costs.  Designed, documented and executed all SCM modules for 3 implementations in North American region.  Resolved functional issues related to Oracle Manufacturing and distribution during implementation.  Prepared training documents and assisted in user training in WIP, OM & PO modules.  Worked on data conversion strategy from legacy systems to Oracle E-business suite R12.          Consultant  ,   08/2013   Ôºç   01/2016    Company Name   Ôºç   City  ,   State      Implemented oracle supply chain modules for a major Oil & Gas manufacturing company in Australia, Canada,¬†China, Romania and UK as part of their global roll out to Oracle.  Simplified their overhaul and repair process by implementing a custom solution that reduces user's time on the system as well as resulting a more organized shop floor.  Implemented Oracle EDI for Sales Order Pick release and shipping transactions based on information received from third party systems in Warehouse.  Worked on data conversion issues from Legacy systems to Oracle.  Developed custom reports for customer facing documents as well as internal documentation.  Enhanced a custom interface between a PLM tool(ePIMS) and oracle.  Documented setups, customizations and training manuals.  Trained users in different regions of the world on all supply chain modules and cMRO.  Implemented Oracle Endeca and worked on client demos for various customers.  Developed best business process blueprint that suits the client's multi industry business by studying their business process in each vertical.          Student Partner  ,   08/2010   Ôºç   07/2013    Company Name   Ôºç   City  ,   State      Brought awareness on latest Microsoft's technologies to more than 5000 students and faculty.  Increased the number of developers on Microsoft store by collaborating with various universities and developer groups.  Designed Lazy chef- A windows store app during the launch of Windows 8.  Pitched a windows app idea that got me to meet and present it to Steve Balmer, CEO of Microsoft then.          Manager  ,   03/2011   Ôºç   08/2013    Company Name   Ôºç   City  ,   State      Built the startup from the scratch to making a revenue of 2 Million rupees an year.  Trained more than 10000 participants in the streams of Robotics, embedded systems and application development.  Worked with Orient Blackswan in making a textbook for students of various universities on presentation skills.          Accomplishments     Leadership   Served as manager for a robotics startup, training more than 10000 participants.  Represented India as a youth ambassador at Seoul, South Korea.   Operational Management   Implemented one of a kind E-Signature process for quality documentation in large scale manufacturing, reducing costs and gaps in process. Generating MM$ business impact.  Transitioned a large group of developers and consumers to Microsoft's products and platform as a microsoft student partner for 3 years.        Education and Training      2013    Andhra University College of Engineering   Ôºç   City  ,   State  ,   India    Bachelor of Technology    Instrumentation Engineering        3.4 ¬†GPA    Started National Service Scheme and was an active member.           Personal Information        Place of Birth: Vijayanagaram, India  Date of Birth: 14th of May, 1992  Present Residence: Houston, Texas  Sex: Male  Status: Single  Hobbies: International Travel, Hiking, Mountaineering.  Languages: English, Telugu and Hindi     "
CONSULTANT,"         CONSULTANT           Executive Profile     Broadcast Management, Media Sales, Radio Station Programming and On-Air Broadcast execution is where my success has been the most dominate.       Skill Highlights          Affiliate Sales Manager  Local Brand Manager  On-Air Personality      Social Media Integrator  Digital Content Developer  Email Marketer            Core Accomplishments     In my career as a media professional, I've achieved notable success as a major market on-air personality, Brand Manager, created and developed several syndicated radio shows, successfully distributed national broadcast products and increased market share for many radio consolidators across the country.       Professional Experience      Consultant    April 2013   to   Current     Company Name   Ôºç   City  ,   State      Our team creates and develops national programming for radio stations across the country  We syndicate and distribute radio shows, imaging packages and media content  Working as a Consultant with local radio stations, national radio shows, major record labels and social media integrators of media          Sr. Director    November 2009   to   February 2014     Company Name   Ôºç   City  ,   State      Directed and coordinated affiliate sales and on-air personnel.   Developed, maintained and coordinated syndicated radio programs.   Developed and managed 24 hour national radio formats.          Operations Director, Brand Manager and On-Air Personality    January 2001   to   November 2009     Company Name   Ôºç   City  ,   State      Executed content delivery for WWDM-FM.  Managed daily operations of WWDM-FM, coordinated promotions for the local sales team and on-air production.  Ranked #1 with Persons both 18-34 and 24-54.          Education      Associate of Arts   :   Mass Communications      Lincoln College   Ôºç   City  ,   State  ,   USA            Skills      Media Consulting and Digital Content Analysis  Syndicated Development and Management  Affiliate Sales Management and Analysis  Radio and Podcasting Brand Management Development  Digital Content Delivery and Music Scheduling   Social Media Integration and SEO Development  Website Development and Consulting Services     "
CONSULTANT,"         CONSULTANT       Objective    Enthusiastic Pharmacist with a variety of experience in community pharmacy including compounding and managerial experience.¬† Enjoys multitasking by working with other healthcare professionals and insurance providers to ensure optimal patient outcomes.¬† Thrives on working in a team environment to provide an efficient and positive patient experience.      Licenses    In good standing with both Texas and Idaho State Boards of Pharmacy and a certified immunizer.      Professional Experience     09/2016   to   Current     Consultant    Company Name   Ôºç   City  ,   State    Experience in ACHC accreditation and compounding product development.¬† Pharmacy workflow solutions and marketing strategies.¬† Insurance billing knowledge including specialty medications, expertise in State Board inspections and license reciprocity process.       02/2016   to   08/2016     Pharmacist in Charge    Company Name   Ôºç   City  ,   State    Set up a newly purchased pharmacy that specialized in non-sterile compounding.¬† Created a logical and efficient system to process prescriptions, compounding, product verification, and shipping arrangements.¬† Developed many compounded medications such as topical analgesics, scar diminishing creams, and a variety of metabolic supplements.¬† Enjoyed managing a team to promote a positive and efficient work environment.       10/2015   to   02/2016     Staff Pharmacist    Company Name   Ôºç   City  ,   State    Gained initial non-sterile compounding experience.¬† Involved with processing, verifying prescriptions, and product verification.¬† Learned record keeping for compounding ingredients, batch and patient specific compounding.¬† Worked to create optimal workflow, product marketing, and develop business.          06/2012   to   10/2015     Staff Pharmacist    Company Name   Ôºç   City  ,   State    Pharmacist with diverse experience within the company.¬† Staffed at a high volume 24 hour store and a clinic store.¬† As staff pharmacist helped to manage operations, participated in drug utilization review and medication therapy management for multiple stores.¬† Promoted immunizations and enjoyed patient interaction and counseling.        Skills      Pharmacy operations  Prescription compounding and dispensing  Inventory control  Non-sterile compounded medication development  Business development   Team building    Patient counseling  Microsoft Office   Intercom Plus  BestRx        Education and Training     2012     Doctor of Pharmacy      University of the Incarnate Word   Ôºç   City  ,   State             2003     Bachelor of Science  :   Economics    Texas A&M University   Ôºç   City  ,   State           "
CONSULTANT,"         CONSULTANT           Professional Overview    Masters of Social Work Performed medical social work services for over 10 years, in multiple environments, providing patients and their families with comprehensive psychosocial assessment, crisis counseling, grief counseling, end of life counseling, assistance with advance directives, code status, community referrals, and other related social service interventions Participated in conflict negotiation, managed care operations and ensuring appropriate and cost effective patient care Received on the job training as a medical and home health social worker through Kaiser Permanente, South San Francisco, CA and Cook County Hospital, Chicago, IL Self motivated, effective communicator, able to work independently, or on a team, and able to perform well in a fast pace, high pressured work atmosphere Professional Summary ___________________________________________________ Advised and consulted with Missouri hospitals and patients, utilizing InterQual, Medicare, Medicaid/MediCal, and Social Security guidelines to assist with reducing the hospital's loss of revenue by 80%, as well as reducing patient's out of pocket cost by 75% Grant writing experience, receiving funding, ranging from $35,000 to over $1,000,000 for services including pre-school and family preservation and reunification services Organized and supervised the activities of over 10 volunteers responsible for mentoring 30 pregnant and parenting teens           Education      Masters of Social Work   :   Community, Organization, Planning, and Administration      University of Southern California   Ôºç   City  ,   State      GPA:   Tommy Trojan award for merits in the School of Social Work    Community, Organization, Planning, and Administration Tommy Trojan award for merits in the School of Social Work        Bachelors of Art   :   Psychology      Loyola Marymount University   Ôºç   City  ,   State      Psychology        CPR Instructor Certification        Garfield Medical Center   Ôºç   City  ,   State                Experience      Consultant    January 1998   to   Current     Company Name   Ôºç   City  ,   State      Provide temporary medical social work services in the states of California, Illinois and Missouri, for hospitals, hospice agencies, home health agencies, adult day health care programs, and psychiatric facilities Assist patients with end of life issues, advanced directives, and placement needs Perform crisis counseling, psychosocial assessments, and care plans Developed a proposal for funding, and received a contract for Los Angeles County Superior Court, as a Probate Investigator, evaluating the needs of elderly and dependent adults Utilized Medicare, MediCal and Social Security guidelines to assist with discharge planning, DME orders, and referrals to community services.          Medical Social Worker    January 2010   to   Current     Company Name   Ôºç   City  ,   State      Provide medical social work services for Kaiser Permanente home health and hospitals.  Complete comprehensive psychosocial assessment.  Provide counseling on functional losses, grief counseling, and assistance with end of life issues.  Educate patients about advance directives, code status, and community referrals.  Document on Clinical Documentation Systems and familiar with using Health Connect system.          Medical Social Worker    January 2006   to   January 2010     Company Name   Ôºç   City  ,   State      Implement temporary medical social work services in various environments, such as hospitals, hospice, adult day health care, home health and psychiatric facilities.  Provide patients and their families with comprehensive psychosocial assessment, care plans, crisis counseling, grief counseling, end of life counseling, assistance with advance directives, code status, community referrals, and other related social service interventions, discharge planning, and case management.  Assess, and initiate discharge planning by providing psychosocial assessments, placements, and counseling to patients, and in acute rehabilitation units.          Clinical Social Worker	 II    January 2004   to   January 2006     Company Name   Ôºç   City  ,   State      Initiated interventions with identified at risk patients and families, admitted in the maternal child units, neonatal intensive care unit, pediatric unit, medical/surgical unit, icu, ccu and the emergency department.  Assist patients with crisis counseling, end of life issues, reports to local authorities, and other related social service interventions.  Assisted the health education department with CPR re-certification for hospital staff.          Skills    case management, counseling, CPR, discharge planning, Documentation, functional, health education, home health, hospice, Instructor, Assist patients, proposal, rehabilitation            Memberships/Scholarly Societies    American Heart Association
California Board of Behavioral Sciences
National Association of Social Workers
YMCA Youth Coach   "
CONSULTANT,"         IT CONSULTANT           Professional Summary    Talented IT professional specializing in leading high-performing and multi-disciplinary teams from product development through successful product launches. Accustomed to managing multiple projects and priorities in fast-paced environments.      Skills          Database design  Excellent problem-solving abilities  Windows and Linux  Website and portal monitoring  Network maintenance  Data backup and retrieval  Product templates  Brand development  PHP  Excellent communication skills  SEO coding and strategy  Website maintenance      Adobe Photoshop  Adobe Illustrator  MailChimp  PowerPoint presentations  Web content  HTML and CSS  Adobe InDesign  Superior verbal and written communication skills  AP, MLA and Chicago Manuals of Style  Natural leader  Self-starter  Desktop and laptop repair  Patient            Work History      IT CONSULTANT  ,   01/2001   to   Current     Company Name   ‚Äì   City  ,   State      IT, management, and marketing consultant providing business solutions, training, and motivation along with design and production for print and web certified with Sage Software and Intuit.  Designed, and customized databases and created software integration solutions.  Developed web and ecommerce sites.  Designed and implemented motivation and training programs and workflow solutions Provided training for IBM, Continental Airlines, American Airlines, Exxon Provided troubleshooting and help desk support Developed search engine marketing and keyword strategy for ecommerce and lead generating websites Performed website analysis including performance metrics.  Established compatibility with third party software products by developing program for modification and integration.  Developed and implemented complex Internet and Intranet applications on multiple platforms.  Coordinated with systems partners to finalize designs and confirm requirements.  Ensured network, system and data availability and integrity through preventative maintenance and upgrades.  Streamlined and enhanced the corporate accounting and operations system.  Designed strategic plan for component development practices to support future projects.  Managed creative projects from concept to completion while managing outside vendors.  Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.  Designed and implemented new server standards for core business services.         LEAD INSTRUCTOR  ,   01/1994   to   01/2001     Company Name   ‚Äì   City  ,   State      Start-up software training firm attained Top-Ten ranking in the Dallas Business Journal Business servicing Fortune 500 and smaller clients.  Developed marketing strategy, training, and certification curricula.  Taught technical modules on programming, project management, graphics, and databases.  Organized and managed Microsoft Office User Specialist training for AT&T Alliance Developed and managed a consulting practice as a strategic company initiative CTO Lead in strategic and operational planning to achieve business goals Achieved and exceeded revenue goals in a changing technology environment Developed and maintained appropriate IT organizational structure to support business Identified opportunities for appropriate cost-effective investment of resources including staffing, purchasing , in-house development Establish department goals, objectives, and operating procedures Taught full curriculum offerings and trained and managed team of instructors Developed training program for AT&T Project lead on development projects Provided consultation, help desk, and troubleshooting Developed training and recruiting for instructors Produced career oriented lectures and presentations PHOTOGRAPHER/DESIGNER Portrait - commercial photography and video for print, web, and broadcast Took on a losing business and dominated market in under three years Offered full services including aerial, industrial, and color lab Built a market for commercial photography where none existed Photoshop expert ENGINEER Analyzed and designed plant workflow to meet company quality and revenue needs Time motion studies to assess mechanics and efficiencies of each operation Calculated piece rate against revenue projections Illustrated manufacturing specification catalog Trained employees on each operation.         AND MANAGEMENT CONSULTANTInstructor and Consultant  ,   09/1992   to   01/1994     Company Name   ‚Äì   City  ,   State      with a proven track record of problem solving, training, and business services for small to Fortune 500 Corporations.  RESULTS ORIENTED  Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.  Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.  Created an online training program to be used during video training conferences.  Selected and assigned instructors to conduct training seminars.  Clearly communicated objectives for all lessons, units and projects to all participants.  Addressed all questions from training program participants.  Worked with an average of  [number]  participants per class.  Taught weekly internal software classes to more than  [number]  new users.  Assumed ownership of all training program initiatives.         Education      Bachelor of Science  :   Information Technology  ,   Current     South University Online   -   City  ,   State     Information Technology Outstanding Achievement Award         Affiliations    Member National Society of Collegiate Scholars Member Dallas Society of Visual Communication American Society of Magazine Photographers International Webmaster's Association Microsoft Partner Global WebSphere Community       Skills    ASP.net, .net, ACT!, Adobe, Acrobat, Photoshop, Apache, Apple, ASP, broadcast, business solutions, catalog, color, consultant, consultation, consulting, credit, Crystal Reports, CSS, clients, databases, document management, ecommerce, ENGINEER, focus, graphics, help desk support, help desk, IBM, IBM WebSphere, InDesign, Javascript, Languages, TEAM BUILDER, Linux, marketing strategy, marketing, market, C#, Microsoft Office User Specialist, Microsoft Office XP, MS Project, Windows 8, Windows, Windows 9.x, MySQL, OS 5, organizational, photography, PHOTOGRAPHER, PhP, presentations, problem solving, programming, Project lead, project management, purchasing, quality, QuarkXPress, QuickBooks, recruiting, Sage, software training, specification, MS SQL Server, staffing, strategy, strategic, structured, training programs, troubleshooting, VBA, VBScript, video, Visio, MS Visual Basic, MS Visual C++, MS Visual Studio, website, websites, web marketing, workflow   "
CONSULTANT,"         CONSULTANT         Summary    Results-oriented California CPA who adapts seamlessly to constantly evolving accounting processes and technology.¬†Capable at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes.¬†      Skills          Complex problem solving  Analytical reasoning  Financial statement analysis  SOX Compliance  Business function consolidation  Process re-engineering  System requirement writing and implementation testing      Outstanding interpersonal and organizational skills  Excellent Oracle skills in all modules  Oracle FSG report writing  Advance Excel and Access proficiency  High adaptability¬†to new technology   Account reconciliation expert   Experienced in revenue recognition            Experience      Company Name    City  ,   State    Consultant   02/2014   to   Current       As a member of the special project team to bring client's offshore accounting function back to the U.S., I traveled overseas to thoroughly learn and understand the complex revenue recognition model and subsequently closed year end and provided training to client's U.S. team. The transition went smoothly and efficiently, and it was completed prior to the original target date.  Engaged in client's divestiture process, responsible for training and transitioning of accounting
          functionality from the client to the buyer, resulting a smooth transition of the sold business unit.  Managed monthly maintenance and changes in Oracle Flexfields and Financial Statement Generator (FSG) to
          ensure that financial reporting was accurate and reflected the up-to-date corporate rollups.  As a member of the Oracle 12 upgrade team, created validation methodologies in order to ensure financial
          reporting integrity.  Served as a key contributor of the client's monthly and quarterly close and consolidation process, managed
          and monitored the database of close tasks and journal entries, coordinated with various accounting groups to
          ensure that each close was smooth and timely.  Assisted the client in the quarterly and annual audit of financial information with external auditors.  Stepped into the role of cost accounting at quarter end with only a few days of notice.  In addition to
          contributing to a successful quarter end, identified the weakness of existing Inventory and Cost Accounting
          process, and recommended solutions and improvements.          Company Name    City  ,   State    Consultant   01/2013   to   01/2014       Responsible for complex monthly revenue recognition, reporting, and trend analysis.  Reviewed contracts to interpret, determine, implement, maintain royalty rate database, calculated and
          performed royalty variance analysis.  Monitored billing and royalty ratio to determine reasonableness and identify billing and royalty miss match,
          which prevented incorrect billing/royalty payments.  Reviewed monthly closing process, recommended improvements, and implemented work flow streamlining.  Identified relevant reports, recommended methodologies, created new journal entries for mid-month close
          due to a client company ownership change, and contributed to the timely completion of the acquisition.  Utilizing my Accounting and IT hybrid experiences, I researched and identified source data of various
          systems, designed and created tools which provided consolidated revenue and expense ratio analysis for the
          management team.          Company Name    City  ,   State    IT Business System Analyst   01/2006   to   01/2012       As an Oracle Application ""customer facing"" resource, I liaised with project managers, enterprise architects,
          business users, and various development teams to review, analyze, evaluate, and approve complex business
          functional requirements.  Partnered with stakeholders to forecast project costs and delivery time to ensure senior management's
          successful prioritization of projects.  Facilitated joint application design sessions with development teams and created ""business requirement
          traceable"" system requirements, test cases, method of procedures, and short interval schedules, resulting in
          efficient and timely delivery of projects.  Coordinated design and system requirement approvals and maintained documents in DOORS system to
          comply with IT SOX requirements.  Actively communicated and participated in problem solving with IT release environment teams during
          development, quality assurance, user acceptance testing, production, and post production warranty periods -
          to achieve efficient transitions of various project phases.  Supervisor of Revenue Accounting and Analysis
         Managed three revenue accounting staff members, from their selection, operation and personal growth
          development.  Conducted one-on-one sessions on a regular basis and performed mid-year and annual reviews.  Ensured timely and accurate reporting of service revenue/ARPU in accordance with various GAAP
          accounting rules, and contributed to the effort of successfully shortening the company's revenue accounting
          closing days from three weeks to four business days.  Worked closely with the financial planning team on revenue trend analysis/forecasting, and the operation
          team on preparation of documentation and development of revenue recognition methods for new products
          and services.  Cooperated with external auditors on quarterly and annual audits, and internal teams on SOX control testing
          and documentation.  Supervised and prepared accurate and timely reports/analysis for all aspects of the financial statements in
          relation to revenue, deferred revenue, cost of revenue, and operation metrics.  Prepared monthly reporting and analysis packages for the management team, and implemented an enhanced
          financial system to streamline revenue reporting.          Company Name    City  ,   State    Corporate Accountant   01/2002   to   01/2006       Performed monthly closing, variance analysis, and reconciliation of complex accounts.  Reviewed account balances/aging trends and provided flux analysis for internal financial reporting,
          forecasting, and external audits.  Participated and contributed account transaction data analysis during the Oracle 11i implementation.  Communicated and cooperated with international and domestic subsidiaries to streamline the closing process.  Prepared monthly fixed asset mass additions, deletions, depreciation, and inter-department asset transfers.  Calculated and recorded monthly foreign exchange gains/losses.  Reviewed and interpreted contracts and related accounting publications to ensure appropriate reporting of
          various expenses.  Documented and implemented accounting control procedures for Sarbanes-Oxley compliance.          Company Name    City  ,   State    Marketing Business Analyst/Accounting Manager   01/2000   to   01/2001       Completed the Cisco/Vovida integration successfully with Cisco Acquisition teams.  Facilitated cross-functional global sales meetings between the field and marketing teams resulting in
          effective communication and timely resolution of major account issues.  2
Renee Chen
          Obtained, consolidated, and analyzed major account information from both the sales and marketing teams on
          a continuing basis resulting in the availability of an up-to-date forecasting of quarterly sales revenues.  Established the Vovida Networks, Inc.  Accounting Department, recruited, trained/managed the staff
          accountant, and implemented internal controls into a rapidly growing start-up environment.  Provided revenue/expense budgeting, forecasting, and reporting.  Cooperated with Cisco acquisition teams on the due diligence process, and closed the acquisition within a
          month after the announcement.          Company Name    City  ,   State    Senior Accountant   01/1999   to   01/2000       Responsible for general ledger analysis, monthly and year-end closing, and project revenue/cost analysis.  Designed and prepared monthly actual/budget comparative financial statements for departmental managers,
          senior executives, and the board of directors.  Responsible for revenue and expense forecasting at both the corporate and departmental level.  Responsible for reviewing and interpreting contracts to implement revenue recognition policies and
          procedures per FASB guidelines.  Facilitated tax returns and annual audits with CPA firms.  Responsible for managing and maintaining the Platinum/FRS financial reporting system.          Company Name    City  ,   State    Associate Tax Analyst   01/1998   to   01/1999       Performed financial statement auditing.  Provided tax research and planning services for a variety of clients.  Prepared complex quarterly and annual federal, state, local, property, and sales/use tax returns for multi-state
          corporate clients.  Assisted clients with their records and provided book-keeping services.          Company Name    City  ,   State    Corporate Tax Analyst   01/1997   to   01/1998       Analyzed a variety of general ledger accounts and interpreted financial information to derive income/losses
          for tax reporting purposes.          Education and Training      Master of Science  :  Accounting/Taxation    San Francisco State University          Accounting/Taxation Extensive course training in the fields of corporate finance, taxation, and business law.        Bachelor of Science  :  Business Administration Accounting    San Francisco State University          Business Administration Accounting        Coursework in accounting, finance, marketing, and information systems.              Skills    Accounting, accountant, Accounts Payable, Accounts Receivable, streamline, application design, auditing, billing, book-keeping, budgeting, budget, business law, business process, Cisco, closing, excellent communication, interpersonal skills, contracts, corporate finance, Cost Accounting, cost analysis, CPA, client, clients, data analysis, database, delivery, documentation, DOORS, due diligence, senior management, external audits, finance, Financial, financial planning, financial
          reporting, financial reporting, financial statements, forecasting, foreign exchange, functional, General Ledger, general ledger accounts, information systems, Inventory, managing, marketing, meetings, enterprise, Networks, Oracle, Oracle Application, Oracle Financials, Oracle Financial, Platinum, policies, problem solving, publications, quality assurance, report
         writing, reporting, requirement, revenue recognition, sales, Sarbanes-Oxley, Supervisor, system analyst, tax, tax research, tax returns, team player, trend, upgrade, validation, variance analysis, year-end      Activities and Honors    California CPA.
        Completed the UC Santa Cruz Certificate of Project and Program Management.
        Coursework in SQL and Relational Database.
          3   "
CONSULTANT,"         CONSULTANT         Summary     Over 20 years experience working with IFC on many sectors - oil and gas, mining, renewable energy and        Skills          Experience with IFC jeopardy projects, portfolio management.¬† ¬†  Experience with several IFC Portfolio Databases.¬†               Experience      Consultant  ,   12/1996   to   Current    Company Name   Ôºç   City        Conducted risk and impairment analyses of IFC's portfolio of loan and equity investments and 	recommended to senior management the specific loss reserves to cover impaired individual investments.  Analyzed financial statements of client companies and coordinated with Investment Officers to validate 	information from IFC files.  Participated in the development of a new loan loss reserve forecasting tool based on loan migration analysis.  Took part in the preparation of the FY97 Loss Reserve Review Paper.  Participated in discussions on the 	status of investee companies with the Investment Departments.  Prepared project status 	reports to external 	auditors.          Policy Analyst  ,   03/1991   to   07/1994    Company Name   Ôºç   City        Managed a team of seven professionals to establish and operate one of the Company's first joint ventures 	with the Austrian partner Berthold & Stempel.  Worked on the introduction of leasing in the hotel and catering divisions of the company.  Worked with Senior Management on the introduction of a new accounting system.          Lecturer  ,   01/1987   to   03/1991    Company Name          Taught a course in Microeconomics.  Participated in a number of  projects on companies' restructuring and regional development issues with 	local enterprises and government agencies.          Languages    Bulgarian and Russian (fluent);  German (working knowledge).      Education and Training      MBA  :  Finance  ,  November 1996    GEORGETOWN UNIVERSITY   Ôºç   City  ,   State      Finance 3.67 Finance Club, Consulting Club.
*	SEED (Students for Eastern European Development) --Fund-raiser.        MS  :  Economics  ,  February 1987    Varna University School of Economics 		       Varna      Bulgaria    Economics 3.85/4.00 Graduated in the top 5%.
*	Gold Medal from the Bulgarian Ministry of Education awarded for academic excellence.        Skills    accounting system, Bulgarian, Consulting, client, Database, equity, Senior Management, Finance, financial statements, forecasting, German, government, investments, migration, Russian (fluent, spread sheet, word processing     "
CONSULTANT,"         IT CONSULTANT           Professional Profile    Accomplished Senior IT Engineer with
demonstrated ability to analyze business requirements and create effective
technical solutions applicable to diverse industries. Serves as strategic
partner to senior management, identifying business requirements, aligning IT
assets with company goals and making key strategic contributions. An experienced Network Engineer with excellent troubleshooting
skills.      Highlights          Over 15 year experience in Design,
installation and management of data and voice network.   Expertise includes: Design, build and maintain Microsoft Windows Servers
including Domain controllers, Exchange, SQL Database and Web servers, Novell
servers and Linux servers; setup and configure virtual servers using
VMWARE/ESXi and Hyper-V.      Academic background includes Bachelor's degree in Electrical Engineering and Master of Information Systems.            Areas of Expertise      Extensive knowledge of computer hardware and software, and networking appliance such as switches, routers and firewalls using Cisco, Meraki, Sonicwall, HP, Dell and Juniper  Design, Install, configure, troubleshoot, and maintain routed LAN, routed WAN, Switched Network, Wireless Network, VPN and remote access thru Citrix or Terminal services.  Design and maintain Microsoft Servers, including Windows NT Server, Windows 2000, Windows 2003 Server, Windows 2008 Server, Windows 2012 Server, Active Directory, WEB Server, Exchange 2000, 2003, 2007, 2010, 2013, Office 365 and SQL 2000, 2005, 2008, 2012, 2014 server.    Design and maintain Novell Network, including Netware 3.0 to 6.5, Border Manager and GroupWise server.  Design and deploy backup systems, including BackupExec, Veeam, Acronis and online backup services such as Datto and Barracuda  Extensive knowledge of computer applications such as Spreadsheets, Accounting and E-mails (Exchange and GroupWise), Office 365, Medical Programs (Practice Management, EHR/EMR, Medical Billing and Coding). Advanced knowledge of MS-Office 2003, 2007, 2010, 2013 including Visio. Expert on endpoint protection such as Anti-Virus/Anti-Malware  Advanced knowledge of regulatory and compliance obligations associated with HIM Operations including coding.        Experience      IT Consultant    November 2011   to   Current     Company Name   Ôºç   City  ,   State      Provides hardware
and software specifications to users based on application and business needs
and anticipated growth, installs new servers, routers, firewall and maintains
the entire infrastructure.
  Recommends
changes to improve systems and network configurations, and determine hardware
or software requirements related to proposed changes.

  Performs
troubleshooting for complex hardware, software and network problems.

  Defines
procedures for monitoring and evaluates, diagnoses, and establishes work plan
to resolve system issues.

  Manages multiple
projects and work as a project leader and as a project team member to help
complete the jobs on time.

  Researches,
evaluates and recommends new and more efficient software and hardware products.

  Maintains and
administers computing environments including computer hardware, systems
software, applications software, and all configurations.

  Manages major upgrades
of systems and/or relocation offices and facilities including assessment of
requirements through to implementation and testing of solutions.¬†   Manages data
backup, availability, and recommends data recovery solutions.¬†          IT Consultant/Analysts/Network Engineer    November 2009   to   October 2011     Company Name          Install and
manage Local Area Network, Servers, firewalls, routers, switches, VPN
connection, Remote access and security components.

  Perform daily
administration functions such as add/change users, check backups, virus
detection, signature updates, intrusion prevention, monitoring, and performance
tuning.

  Deploy, maintain,
upgrade and update VMWare, Microsoft Hyper-V servers.

  Maintain and
update company's websites, Server's firmware, patches and service packs
  Manage backup,
image of servers and workstations and disaster recovery architecture.

  Modify user
accounts, password, content filtering, rights and securities.
  Maintain SQL
databases, create, modify and optimize as necessary to increase productivity.
  Organize and
optimize network directory and file layout for ease of use and management.   Serves as a
technical resource to the HIMS function in other centers throughout the region
if needed.
Performs other duties & accepts responsibility as assigned.
  Provided annual
savings through implementation of automated data system utilizing latest
technologies

  Responsible for
HIM operations involving continuous evaluation and re-engineering of applicable
processes and organizational design based on current and new client needs.
  Ensures the
efficient day-to-day operations of the HIMS departments within a cluster.¬† Establish procedures & practices within
organizational policies & service standards & ensure the prompt
resolution of internal customer & member concerns.   Participates in
the Research, development & implementation of HIMS policies &
procedures, operations & automated systems providing medical information to
client staff & providers.

  Ensure that
company is fully compliant, following proper HIPAA policy, rules, regulations,
guidelines and other standards.

¬∑ ¬† ¬† ¬† ¬†    Forecasts the
hospital's future technical and information needs and various property
improvement projects.¬† Develops and
adheres to annual operating and capital budgets.           IT Consultant/Network Administrator    December 1994   to   September 2009     Company Name          Served as Project Manager for GNC Operations Center and on several central offices build out projects in Los Angeles Counties.  Acted as consultant to senior executives of GNC to accommodate Y2K network deployment.Responsible for effective establishment of strategic relationships that fueled adjacent market growth.  Successfully established relationships with key customers that included Verizon Wireless and others.  Managed functions that provided field engineering, logistics support and system assessment worldwide.  Marketed support products that resulted in increased revenue while positioning organization for further growth.  Effectively led delivery of support programs while increasing sales by17% and building strong customer relationships.Largest growth offshore.  Designs, plans and implements Microsoft and Novell Networks.  Setup and configures Microsoft, Novell and Linux, Citrix, Terminal, WEB and Blackberry Servers   Setup, configure, administer and maintain CISCO, Juniper, Sonicwall and other manufacturer switches, routers and Firewalls.  Implements new technology and network strategies   Managed overall optimum performance of the WAN/LAN and security infrastructure   Performs automation projects.  Managed Healthcare clients, installing and maintaining medical application programs.           Computer SERVICE Engineer    January 1991   to   November 1994     Company Name   Ôºç   City  ,   State      Designs and implements Local Area Network Systems (i.e.  prepares servers, load application programs, configure switches, routers and firewalls).  Setup and maintain multiple and mixed domain networks Troubleshoots network problems, LAN and WAN Handles all servers and networking Technical Support.  Researches escalated problems and provide solutions as necessary.  Setup and configures Backup and disaster recovery Evaluates new systems and checks product quality.  Provides training to new employees.          Education      Master of Science   :   Master of Information Systems      Master of Information Systems        Bachelor of Science   :   Electrical Engineering      Electrical Engineering        Cisco Certified Network Associate (CCNA) Microsoft Certified professional (MCP) Certified Novell Engineer (CNE) Netware 6 Certified Professional Coder (CPC) Certified Professional Coder-Hospital (CPC-H)                 Technical Skills    Accounting, Active Directory, Anti-Virus, automation, Backup, budgets, CCNA, Cisco Certified Network Associate, Certified Novell Engineer, CNE, CISCO, Citrix, computer hardware, Computer networking, computer applications, consultant, consulting, client management, content, client, clients, databases, Database, delivery, Dell, disaster recovery, Firewalls, GroupWise, HP, image, Local Area Network, LAN, layout, Linux, logistics, market, Medical Billing, access, Microsoft Certified professional, MCP, Exchange, Office, MS-Office, SQL 2000, Microsoft Windows, Windows, Windows 2000, 2000, Windows NT Server, Netware 6, network engineering, Network, networking, networks, Novell, Netware 3.0, Novell Networks, Novell Network, Novell servers, organizational design, organizational, policies, positioning, processes, Coding, quality, reengineering, Research, routers, sales, securities, Servers, Spreadsheets, SQL, strategic, switches, Technical Support, telecommunications, troubleshoot, upgrade, VPN, Visio, Web servers, WEB Server, websites, WAN, Y2K   "
CONSULTANT,"         CONSULTANT           Executive Profile     Innovative professional with more than 15 years of experience poised to bring talent and vision to a respected organization that values hard work, dedication, and results.    Demonstrated expertise in launching start-up companies, organizing them for long-term success, and driving continuous growth and prosperity through strategic business plans.   Specialist in developing forecasting models and scenarios, examining strategic performance, spotting market opportunities, identifying business threats, developing creative action plans and corporate strategy.   Proficient in driving revenue growth, increasing sales, slashing costs, attracting new customers, maximizing profits, and achieving corporate objectives and operational excellence.   Uniquely gifted in leading teams, inspiring cross-functional collaboration, and building productive relationships with colleagues, clients, and business partners.        Skill Highlights        Microsoft Office Suite * InDesign * Quickbooks
Experience with SPSS and various CRM, ERP, and Marketing Automation Systems            Professional Experience      Consultant    January 2012   to   May 2016     Company Name   -   City  ,   State     Delivered business planning recommendations to start-up fitness venture as result of being tasked with devising solid best practices and strategy.  Developed financial forecast and operations budget.   Instrumental in creating private label product development, including creating business plans, identifying best-in-kind manufacturers, and zeroing in on potential third party distributors.  Increased revenue by 20% by segmenting local market and developing business plans for identifying potential high-end consumers for services.          President    January 2014   to   January 2015     Company Name   -   City  ,   State     Drove project management, consulting, and back-office services for start-up educational services and products provider.Oversaw operations management of two facilities with total school staff of 80.Directed day-to-day financial, marketing, and logistics functions. Developed comprehensive financial planning tools.   Launched school for 650 students in 30 days from approval.  Increased sales by 100% and slashed operating costs by 15%.  Masterminded business development plans and strategic initiatives to build organic growth.          Marketing Program Manager    January 2010   to   January 2011     Company Name   -   City  ,   State     Spearheaded creation and implementation of marketing campaigns aimed at C-level leadership on behalf of global enterprise software provider.Conducted market intelligence, statistical analysis and modeling to define prospects.Drafted business plans and monitored budgets to ensure ROI was achieved.   Increased sales lead generation by 30% and grew cross sales opportunities by 100%.  Slashed marketing spend by 15% through astute management of vendor relationships and adeptly negotiating contracts and service agreements.  Increased website traffic by improving online content and use of search engine optimization.  Exploited innovative marketing tools, including e-blast, webinars, and targeted trade events.          Director    January 2005   to   January 2009     Company Name   -   City  ,   State     Designed, planned, and coordinated client events for start-up catering business serving high-income consumers and corporate buyers.Addressed unique needs of household management and real estate companies.Meticulously guarded client objectives for budget, profitability, and quality.   Masterminded branching out from traditional catering focus to enter new segment of market.  Orchestrated last-minute wedding reception on 24-hours notice at location 150 miles away.  Built reputation for client satisfaction, focus on quality service, and keen attention to detail.          Deputy Director    January 2000   to   January 2005     Company Name   -   City  ,   State     Developed, prioritized projects, and mentored newly created team of 10 lead analysts for Fortune 500 financial services and insurance company.  Performed comprehensive market analysis and industry research related to strategic corporate initiatives and trends. Analyzed, evaluated, and advised on potential mergers and acquisitions.Exercised $2M P&L and budgetary responsibility.   Grew revenue by 20% over previous year by ensuring adequate goal support.  Slashed travel expenditures by 30% by accelerating group cost reductions.  Key player in opening new offices in Asia by identifying industry trends related to market growth.          Education      Bachelor of Arts   :   International Relations      International Relations        Certificate in Asian Studies        Florida International University   -   City  ,   State              Finance and Economics Program                Certificate in European Studies        London School of Economics   -   City  ,     United Kingdom            Languages    Fluent in Spanish * Proficient in French * Basic Portuguese
Continued.      Skills    attention to detail, Automation, Basic, budgets, budget, business development, developing business, business planning, business plans, C, consulting, content, negotiating contracts, CRM, client, Economics, ERP, Finance, financial, financial planning, focus, French, InDesign, industry research, insurance, leadership, logistics, marketing, market, mergers and acquisitions, back-office, Microsoft Office Suite, modeling, enterprise, operations management, Portuguese, product development, project management, quality, Quickbooks, real estate, reception, sales, search engine optimization, Securities, Fluent in Spanish, SPSS, statistical analysis, strategy, strategic, unique, website   "
CONSULTANT,"         CONSULTANT       Executive Profile    Over 5 years experience in the marijuana industry. Managing and assisting in building up a marijuana business to a multi million dollar, multi company operation. Solid management experience and strong knowledge in operations of Dispensary (Retail), OPC (Grow), and MIP (Manufacturing). CO State industry (Key badge) since 8/2011 (M03625)      Skill Highlights                  Personal and professional integrity          Extensive knowledge of marijuana Staff management and HR experience          strains, marijuana products Staff training and development          Extensive knowledge of extracting and experience          concentrates (especially Co2 Payroll experience          extracting) Operations management experience          Experience operating Co2 extraction (Dispensary, Grow, MIP)          equipment Compliance, licensing knowledge and          METRC and MJFreeway experience all experience          facilities, (Dispensary, Grow, MIP) Marketing skills and experience          Quickbooks and Excel experience            Core Accomplishments      Options Medical Center and Boulder Organic Food Group Pam Michon 720 308 5282 Bookkeeper/ CFO: Options Medical Center and Boulder Organic Food Group Dave Charnick 720 985 3176 Professional Industry Consultant Tyrone Krantz 720 216 4714 Territory Manager: Hemp Temp.        Professional Experience      Consultant     Feb 2015   to   Current      Company Name   Ôºç   City  ,   State     Independent industry operations consultant with private groups.         General Manager     Apr 2014   to   Jan 2015      Company Name   Ôºç   City  ,   State     Managing operations for (MIP) manufacturing, production, grow Hiring, scheduling, training employees Processing company payroll Assisting in setting up new (high end) Co2 extraction equipment Operating, maintaining Co2 extraction equipment Tracking and entering inventory in METRC Collecting, processing, delivering test samples to lab Wholesale orders and transfers of product to other facilities.         Manager     Jul 2010   to   Apr 2014      Company Name   Ôºç   City  ,   State     Managing fast paced medical/recreational dispensary Hiring, scheduling, training employees Tracking inventory in MJFreeway and METRC, running audits Inspecting and pricing products Processing wholesale orders METRC entry for transfers, wholesales, daily sales, packaging Balancing cash drawers Advertising campaigns for marketing products and sales, social media.         Owner/ Holistic Healer     Jan 2001   to   Jun 2010      Company Name   Ôºç   City  ,   State     Managing private practice working with patients one on one in a therapeutic environment using various modalities for pain management and healing.         Education      Bachelor of Science  ,   Nursing    University of North Carolina   Ôºç   City  ,   State     Nursing       Associate of Science  ,   Paramedicine) Paramedic/EMT    Gaston Technical College   Ôºç   City  ,   State     Paramedicine) Paramedic/EMT       Skills    Advertising, consultant, training employees, Staff training, fast, Hiring, HR, Inspecting, inventory, Managing, marketing, Excel, Operations management, packaging, pain management, Payroll, pricing, Quickbooks, sales, scheduling, Staff management   "
CONSULTANT,"         IT CONSULTANT           Professional Summary    Self-motivated, detail oriented Senior Computer/Network Technician with 20 years experience in Oil and Gas corporate network and service environments. Windows Server 2000, 2003, 2008 R2, Cisco, Active directory Administrator and network Administrator with proven troubleshooting and problem resolution skills. Independent worker and valued team contributor with excellent communication, interpersonal and customer service skills. Willing to relocate.      Core Qualifications        GIS, Kingdom, Petra, MS Office 97-2013 Citrix, Market Data. Mitel 3000 & 5000, Cisco CME, Exchange 2010
Networking: Active Directory,Cisco LAN/WAN, DHCP, TCP/IP, ODBC, VPN, Isilon              Accomplishments      NEW HORIZONS COMPUTER LEARNING CENTER, Houston, Texas.  Implementing Microsoft Windows 2000 Professional Server.  Implementing Microsoft Windows 2000 Network Infrastructure.  Administering Microsoft SQL 2000 Server Database.        Experience         January 2014   to   February 2016     Company Name          Technical Anaylst  Network Anaylst for T1 and VSAT network.  Support of applications for pipeline technicians.  Cisco Unified Communicator Manage Cisco VOIP phones.  Work with Datto, Acronis and Symantec backup applications.  Managed licensing and FlexLM for Petra.  Supported user installation and maintenance of Petra database.  Restoration of corrupted projects from SQL database.  Managed all Installation and configuration for network, workstations and laptops.  Gas Control and application management.  Managing applications on 2008R2 server for Accounting and Gas flow.  Active Directory management creation of users and groups and permissions for all corporate users.  Creating solutions for measurement applications for gas pipeline.  Office 365 Administrator to create user mailboxes and distribution groups.  Desktop support for all users in corporation.  Support for SCADA platforms insuring data connection.          IT Consultant    June 2013   to   December 2013     Company Name          for acquisition of Apache shelf properties.  Cordinated network and application replication with Apache Oil & Gas.  Worked with Apache and other 3rd part vendors and contractors to replicate Apache infrastructure for transition to FieldWood Energy.  This was replicating all Apache network, databases applications and voice for offices and Gulf Platforms for a seemless transition.  Worked to replace Cisco phone system.  Wored with vendors to replace application and software license.  SPN Rescources/Dynamic Offshore LLC/SandRidge Energy          4-2007 &ndash; 5-2013          Network Administrator  Managed all Installation and configuration of hardware and software for all workstations and laptops on shore and handled all equipment and communications for offshore platforms.  Terminal server administrator.  Worked with Citrix applications for corporate and external users.  Managed Ision server for G&G applications users for Kingdom software.  Administrator of Dell and HP Servers.  Managed and maintained Osilon server nodes for Geophysical engineers.  Managed AD and created accounts for all users and groups needed for corporation access, email and all network drives.  Managed and was administrator for Mitel 3000 VOIP phones for company.  Managed all 2003 and 2008r2 servers for corporation.  Managed the installation of P&A and Workover jobs and communications offshore.  Built configured and was Administrator for Exchange 2010 on Windows 2008r2 server.  Managed all network communication for offshore platforms with microwave and VSAT connectivity.Managed licensing of all prioritary software and applications for company.  Managed and supported Bez server and Blackberry&rsquo;s and smartphone, IPhone, Samsung.  Support of VPN cisco client.  Superior Energy, HoustonTexas          12-2005 &ndash; 4-2007 System Support Specialist Install and configure hardware and software for XP workstations and laptops and server 2003 on network.  Management of active directory on Server 2003 and remote desktop to support all users throughout region.  Built and managed servers for corporation.  Administrator of Exchange creating users and troubleshooting server issues Administror AD for corporation.  Support of Bez server and Blackberry&rsquo;s.  Support of VPN cisco client.  Sold to Dynamic Offshore got promotion to network administrator of company.          Senior Workstation Technician    January 1997   to   January 2005     Company Name   Ôºç   City  ,   State      Citrix Administrator Managed AD for accounts.  Install and configure hardware and software for workstations and laptops with Windows NT, 2000 or XP on network for energy trading floor with live market feeds, Reuters and Bloomberg market data.  Used Active directory for support of users and groups.  Support network and client/server applications, shared data storage, proprietary software, and Internet applications and troubleshoot hardware and software issues for end-users throughout corporation.          Education      Associate   :   Computer Science Technology  ,   1993    MICROCOMPUTER TECHNOLOGY INSTITUTE   Ôºç   City  ,   State      Computer Science Technology          Skills    Accounting, Active Directory, AD, Apache, backup, Bloomberg, cisco, Citrix, client/server, hardware, client, databases, database, Dell, DHCP, email, energy trading, GIS, HP Servers, Internet applications, LAN, laptops, Managing, Market, access, Exchange, Office, MS Office 97, Windows, 2000, Windows NT, microwave, Communicator, Network Administrator, Network, Networking, ODBC, Oil, phone system, promotion, Reuters, SCADA, servers, SQL, Symantec, T1, TCP/IP, Desktop support, phones, Terminal server, troubleshoot, troubleshooting, VPN, VOIP, WAN   "
CONSULTANT,"         CONSULTANT         Summary     Versatile Management Professional trained in Insurance, Healthcare, Project Management, and Operational Leadership who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of risk management and business administration and an unsurpassed work ethic.       Highlights          B2B sales and service				  Process improvement strategies		  Contract review & management		  Healthcare & Long-term care product expertise		  In-depth knowledge of markets and relationships	t  Claims file management processes		  Medical terminology and coding knowledge	  Insurance fraud expertise  Mergers and acquisitions knowledge        Lean, Agile, Six Sigma, and Project Management (PMP) Coursework  Project development and life cycle management  Business management methodology & procedure development  Business and requirements analysis and workflow planning with quality assurance  Regulatory compliance; SOX and financial audits; HIPPA; Fair Credit Act experience            Experience      Company Name    City  ,   State       07/2014   to   08/2015       Developed and managed annual budget in excess of $6 million while actively seeking ways to eliminate or reduce expenses while exceeding revenue expectations.  Drafted action plans and led meetings with department executives to review project status and proposed changes of initiatives.  Monitored costs, timescales and resources used to achieve reserve accuracy and claims closure projects as well as staffing management and retention projects running simultaneously.  Minimized staff turnover through appropriate selection, orientation, mentoring, training, staff education, communication, appreciation, and development.  Delivered proactive account management by understanding client goals and objectives; implemented strategic relationship management processes; developed and maintained client specific business plans; broadened relationships; managed fiduciary duties; identified opportunities to increase assets and services.  Fully responsible for technical proficiency of the branch work product, to include compliance with client service instructions and performance warranties.  Used various metric driven tools to evaluate performance and identify problem areas in advance of them becoming service issues.  Detailed knowledge of State and Federal Insurance laws; HIPPA; Privacy Act; OSHA; Operations regulations; Affordable Health Care Act; ICD-10 changes; security management; and more.  Oversaw compliance and best practice reporting while demonstrating a thorough understanding of corporate policies and procedures.  Communicated with clients, carriers and brokers in a professional, positive and proactive manner.  Provided exceptional analytical and problem solving skills to all areas of business operations and management.  Ensured consistent execution of client service instructions and performance guarantees.  Provided the skill set and oversight to actively review work of others via file reviews; identified and acted on needed coaching opportunities and positioned subordinates for successful development leading to advancement within the organization.  Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.          Company Name    City  ,   State    Consultant   09/2011   to   07/2014       Translated observational data from contextual investigations, interviews and natural observations into user needs and functional requirements.  Wrote unique text for Retail and Service websites, including general and branded content.  Proofread and reviewed all print and electronic content for correct grammar and adherence to house style.  Developed creative ideas and concepts in partnership with the art director.  Updated company website content including contact information, articles and services.  Reviewed and edited colleagues' written work for grammar, tone, voice and creative quality.          Company Name    City  ,   State    Director of Operations   02/1999   to   10/2013       Initiated programs that standardized employee training and led to increase in customer satisfaction by over 16%.  Regulatory management and compliance; HIPPA, Fair Credit Act, Privacy Act, State and Federal regulatory control for medical and financial services - maintained up to date understanding of laws and regulations and oversaw staff in documentation and management of procedures and processes.  Provided Insurance and Risk Management services to individuals, businesses, and non-profit entities/governments as well as loss control and safety/prevention guidance.  Served as Consultant and Professional Expert to Clients for Medicare Part D; Med Supps; Affordable Care Act; Advantage Plans as well as various other life, health, and annuity plans.  Managed agency budgets and accounts including payable/receivable, invoicing, P&L, and account reconciliations and all accounting functions within the agency.  Managed book roll transfers of business as well as managing the merger and acquisitions of new books of business and agencies and led the process of merger of data, systems, and staff.  Complied with all contractual, governmental, and insurance law requirements as well as profitability management in regards to loss ratios and agency contingency awards.  Designed and implemented streamlined workflow processes and employee manuals for more efficient performance and customer service; led training seminars for all operations.  Maintained client relationships of the property & casualty and life and health book of business.  Underwriting authority with full underwriting responsibilities for property and casualty business.  Pre-evaluated new business, negotiated rates and coverages, reviewed existing book for profitability, implementing preventative actions on accounts with questionable history.  Worked with company personnel to provide required data for reinsurance on larger commercial and agribusiness accounts and on negotiation of rates/amendments to policy language to meet client needs.  Evaluated client insurance needs, reviewed policy forms and ISO language as well as significant work in Professional Liability markets and translating the company specific language and negotiating changes for specific needs.  Responsible for the overall technological direction of the business, which included managing information technology and computer systems.  Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines.  Identified customer needs through market research and analysis.  Designed web and other content, including monthly newsletters and promotional calendars.  Cultivated positive relationships with the community through public relations campaigns.  Developed and implemented interesting and interactive learning mediums to increase understanding of course materials both in health insurance and commercial lines.          Education      Certification  :  Project Management (PMP) & Six Sigma Black Belt     (In Process)         License  :  CA Workers Compensation Claims Adjuster            Certification  :  WCCA, WCCP, AIC, AIC-M Coursework    GPA:   Six Sigma            Diploma  :  Project Management            Diploma  :  Quality Management and Regulatory Compliance/Auditing            Designation/Certification  :  Certified Insurance Counselor (CIC)            License  :  Property and Casualty & Life/Health/Annuities Insurance Agent        State              Bachelors Program  :  Insurance and Risk Management    Indiana State University           Focus In:  Political Science and Criminology         Skills    account management, account reconciliations, accounting, acquisitions, Agile, art director, agency, B2B, book, budgets, budget, Business management, business operations, business plans, coaching, CA, Consultant, content, Contract review, Counselor, Credit, client, Clients, customer satisfaction, customer service, direction, documentation, employee training, file management, financial, financial audits, forms, functional, ICD-10, information technology, Insurance, invoicing, ISO, law, Regulatory compliance, Long-term care, managing, market research and analysis, materials, Medical terminology, meetings, mentoring, Mergers and acquisitions, natural, negotiating, negotiation, newsletters, personnel, policies, problem solving skills, processes, Process improvement, profit, coding, Progress, Project development, Project Management, public relations, quality, quality assurance, relationship management, reporting, requirements analysis, Retail, Risk Management, safety, sales, San, seminars, Six Sigma, staffing, strategic, translating, Underwriting, unique, websites, website content, workflow, written, articles   "
CONSULTANT,"         CONSULTANT           Professional Summary     Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.        Licenses     New York State Department of Health Nursing Home    Nurse Aide Certification Program  ¬†  Original Certification Date: 5/18/2005  Current Expiration Date: 1/31/14  Certification # 342285200505E       Skill Highlights          Understands mobility assistance needs  Charting expertise  Reliable transportation      Trained in grooming and bathing assistance  Calm and level-headed under duress  Medical terminology knowledge            Professional Experience      Consultant    March 2015       Company Name   -   City  ,   State     Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Answered customers' questions and addressed problems and complaints in person and via phone. Built customer confidence by actively listening to their concerns and giving appropriate feedback.          CNA    August 2007   to   July 2013     Company Name   -   City  ,   State      Observed and documented patient status, and reported patient complaints to the nurse. Completed and submitted clinical documentation in accordance with agency guidelines. Collected urine and fecal samples. Assisted with adequate nutrition and fluid intake. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility, activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Documented resident records on daily flow sheets. Assisted with ADLs. Provided patients and families with emotional support.          CNA    June 2005   to   January 2007     Company Name   -   City  ,   State      Assisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.Cleaned and organized patients' living quarters. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Assisted with ADLs. Administered simple range of motion exercises. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Promoted personal and co-worker safety.          Cashier    February 2004   to   August 2005     Company Name   -   City  ,   State      Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Resolved guest complaints promptly and professionally. Quickly and efficiently processed payments and made accurate change. Properly portioned and packaged take-out foods for customers. Carefully maintained sanitation, health and safety standards in all work areas. Cleaned food preparation areas, cooking surfaces, and utensils. Took initiative to find extra tasks when scheduled duties were completed.          Cashier    July 2001   to   March 2003     Company Name   -   City  ,   State      Executed cash transactions quickly and accurately. Greeted all customers. Checked out customers and bagged items.  Quickly Served shoppers in a prompt, courteous and friendly manner. Gave every customer immediate and undivided attention.  Maintained knowledge of current product locations. Consistently received a 100% rate of customer satisfaction.          Cashier    March 1998   to   August 2000     Company Name   -   City  ,   State      Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management.Served orders to customers at windows, counters and tables. Packaged menu items into bags or trays and placed drink orders into carriers.Accurately measured ingredients required for specific food items. Prepared and served beverages such as coffee, tea and fountain drinks. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas.          Education and Training      CNA Certificate: Certified Nursing Assistant   :   GED  ,   2005    Rochester Educational Opportunity Center   -   City  ,   State  ,   United States            Skills      Patient-focused care  Excellent interpersonal skills  Compassionate and trustworthy caregiver  Effectively interacts with patients and families.     "
CONSULTANT,"         CONSULTANT       Career Overview      Experienced self-starter who is highly customer service-oriented, organized and possesses strong time management skills. Qualified Customer Service Rep with 13 years in a detail-oriented customer service and call center environments; offering a record of successful job performance through problem solving and experience developing and implementing innovative solutions.         Core Strengths          Seasoned in conflict resolution  Telephone inquiries specialist  Active listening skills  System checks and troubleshooting  Resourceful   PC expert  Windows XP/Vista   Service solutions expert      Exceptional telephone etiquette  Patient and diligent  Vast technical knowledge  Deadline-oriented            Accomplishments      Customer Assistance ¬†   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.     Customer Service ¬†   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.    Customer Interface ¬†   Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.          Work Experience      Consultant   07/2013   to   08/2015     Company Name   City  ,   State       Accounting Skills Operated computers programmed with accounting software to record, store, and analyze information.  Formally recognized for excellence achieved in financial analysis, budgeting and forecasting when ordering products.  Sales Consistently generated additional revenue through skilled sales techniques.  Product Sales Cross-sold services at a rate of 30%, upgrading customers to different products and product packages.  Market Research Interviewed clients via market research surveys to identify product issues and customer needs.  Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.          Rental Agent   09/2014   to   07/2015     Company Name   City  ,   State      Participated in various incentive programs and contests designed to support achievement of production goals.Opened and assigned new client accounts.Researched and resolved billing and invoice problems.Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.         Cashier   11/2009   to   07/2014     Company Name   City  ,   State       Prevented store losses using awareness, attention to detail and integrity.  Trained 37 new employees quarterly.  Developed highly empathetic client relationships and earned reputation for exceeding sales goals.  Achieved high sales percentage with consultative, value-focused customer service approach.  Cross-trained and provided back-up for other customer service representatives when needed.  Computed accurate sales prices for purchase transactions.  Worked as a team member performing cashier duties, product assistance and cleaning.  Expressed appreciation and invited customers to return to the store.  Managed quality communication, customer support and product representation for each customer.  Worked under strict deadlines and responded to service requests and emergency call-outs.  Promptly responded to general inquiries from members, staff, and customers via mail, e-mail and fax.  Assisted customers with store and product complaints.  Guaranteed positive customer experiences and resolved all customer complaints.  Maintained adequate cash supply in cash drawers in multiple checkout stations.  Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.  Recommended, selected and helped locate merchandise based on customer needs and desires.  Regularly sought opportunities to up sell and add on additional merchandise.  Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.  Organized the store by returning all merchandise to its proper place.  Generated leads for new sales through telephone and email contact with customers.          Customer Service Representative   04/2005   to   01/2009     Company Name   City  ,   State       Resolved customer complaints and concerns with strong verbal and negotiation skills.  Displayed courtesy and strong interpersonal skills with all customer interactions.  Built and maintained successful relationships with service providers, dealers and consumers.  Maintained composure and patience in face of difficult customer situations.  Support customers with online billing and account issues.  Informed customers about issue resolution progress.  Supported customers having data connectivity issues.  Provided thorough support and problem resolution for customers.  Troubleshooter and resolved web application issues escalated from customer support and other departments with a 100% success rate.  Improved reliability of supply chain software, systems, database and order processing.  Expert in using Windows software and Microsoft, Power point, outlook, computer savvy, Fielded an average of 48000 customer service calls per day.  Over 9 years of high call volume call center experience.  13 years customer service experience.  Accounts receivable, helping customer to work through their accounts and explain a detail bill.          Recruiter   11/2004   to   09/2005     Company Name   City  ,   State       Analyzed employment-related data and prepared required reports.  Conducted reference and background checks on all job applicants.  Developed creative recruiting strategies that met anticipated staffing needs.  Communicated the duties, compensation, benefits and working conditions to all potential candidates.  Assisted management with presentations for business reviews and communications meetings.  Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process.  Built social networks to find qualified candidates.  Organized all monthly and quarterly reviews for all associates.  Verified that information in the computer system was up-to-date and accurate.  Eliminated outdated records by sending the records to be scanned.  Compiled statistical information for special reports.  Created monthly reports for records, closed terminated records and completed chart audits.  Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.  Verified and logged in deadlines for responding to daily inquiries.  Developed and created a more effective filing system to accelerate paperwork processing.  Successfully established effective systems for record retention by creating database for daily correspondence tracking.          Administrative Assistant   11/2003   to   04/2004     Company Name   City  ,   State       Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Designed electronic file systems and maintained electronic and paper files.  Served as central point of contact for all outside vendors needing to gain access to the building.  Planned meetings and prepared conference rooms.  Wrote reports and correspondence from dictation and handwritten notes.  Maintained an up-to-date department organizational chart.  Dispersed incoming mail to correct recipients throughout the office.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Organized files, developed spreadsheets, faxed reports and scanned documents.  Received and distributed faxes and mail in a timely manner.  Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.  Updated confidential employee banking information with accuracy and speed.  Maintained accounts receivable documentation electronically and on paper.  Processed bank reconciliations and financial reports to verify practice of proper due diligence.  Handled cash and deposits using the proper accounting procedures and documentation..  Researched and resolved collections and billing disputes with tact and efficiency.          Educational Background      Bachelor's Degree  :   Human Resources   October 2017       University of Phoenix   City  ,   State        Human Resources   Top 3% of class highest GPA.  3 .86 GPA      International Scholar Laureate Scholar    SHRM Atlanta Chapter          Business Analysis coursework Minor in Business, Member of Society of Human Resource Management  :   Business, Marketing and Communications Business Administration and Organizational Development Finance and Business Development    Danville Community College   City  ,   State  ,   United States     GPA:   GPA: 3.86     GPA: 3.86 Business, Marketing and Communications Business Administration and Organizational Development Finance and Business Development         Professional Affiliations     Society of Human Resource Management   International Scholar Laureate Scholar  The National Society of Collegiate Scholars   Mary Kay Consultant       Skills     Advanced mathematical aptitude, Superior communication skills, Cheerful and energetic, Resolution-oriented, Dependable and reliable, Savvy negotiator, Exceptional multi- tasker,Personnel training and development, Excellent interpersonal and coaching skills,  Calm under pressure, Complex problem solving,  Customer relations, Excellent quantitative skills, Critical thinker,  System checks and troubleshooting,  Hardware support and troubleshooting, Mac and PC expert, Resourceful,People-oriented, Excellent time management skills,Collaborative,     "
CONSULTANT,"         CONSULTANT       Summary    Media Planner and Media Buyer roles handled in the adverstising industry with a total work experience of 4+ years. Excellent knowledge in the Media agency analytical tools like TAM (Television Audience Measurement), IRS (Indian Readership Survey), TGI (Target Group Index), and Google Analytics. Excellent knowledge in Microsoft Excel, Powerpoint, Outlook, Project, and Visio. Have used the tools at work place and academic front prudently. Basic and working knowledge in SQL (Structured Query Language), Core Java, HTML, SAP MM module Worked on operating systems like Windows 7, Windows Vista, Windows XP, and Apple OS X. Strong Interpersonal skills, leadership skills, listening skills, quick learner, and team player. Have a delightful and enlightening experience in working with top clients in FMCG, Automobile, Retail, e-commerce etc. Attended several conferences, and training programs with seniors. Highest qualification is MBA in International Business with dual specialization in Marketing and Finance. Currently pursuing Masters in Management Information Systems in the US. Looking forward to switch industry from Marketing to Technological field focused on Database side preferebly.       Highlights          JAVA  Web Technologies  HTML, CSS  Databases  MYSQL  Database Tools  SQL  Analytical and data Retrieving Tools  Google Analytics, TAM, TGI, RAM, IRS  Operating Systems  Windows 7, Windows Vista, Windows XP, and Apple OS X.              Accomplishments      Project Title Hospital Database Management System Course Database Design and Implementation Problem Lack of Centralized Database System, paper records management and lack of communication between functional Department Solution To design a Hospital management system and build the database in SQL Summary The project was related to Relational Database System and after identifying the departments and hospital unit as a whole.  At the designing stage ER and Schema was formulated and in the implementing stage database was built in the most popular RDBMS called MySQL.  Tools used MySQL Project Title Accounts Receivable Application (ARA) Course System Analysis and Design Problem The Company was working on an old legacy IBM mainframe system, which was costly ad inefficient.  Solution Mainframe to distributed Environment Setup Summary new project proposed is to build an Accounts Receivable Application (ARA) which is distributed unlike the rigid and costly IBM Mainframe System.  The Distributed ARA would be using the J2EE Platform, which is platform independent Java environment a Java platform for building, and implementing web based enterprise and application.  Likewise, a disseminated framework will give Flexibility and scalability and cost efficiency.  Methodology Generating System Request, Feasibility analysis, Use cases, Sequence, class, package diagrams, GUI Samples Tools Suggested/Used Ms Visio, Ms Project 2010, Java JDK, Business Objects, MySQL, Red Hat Linux, Web Logic Project Title ERP Implementation for a Regional electrical Utility company Course Enterprise Resourse Planning (ERP) Problem The company functional units are not communicating effectively and hence the overall efficieny is falling down Solution ERP system to make the company integrated across functions Summary Regional electric utility company is planning to implement ERP systems into their organization to make it more robust and integrated.  Methodology In each functional units of organization which is Marketing, HR, Finance, and supply chain, the organizational structure needs to be identified, funcational and inter business processes needed to be identifiied and database needs to be integrated accordingly.  Tools Suggested SAP S&D, MM, FI, and HR Modules.        Experience     03/2014   to   07/2014     Consultant    Company Name          The company was an event management company focused in the sports and fitness field based out  of Bangalore.  Their main client was Google and my role was to plan the events and consult the company on Marketing related processes.  Job Responsibilities Managing Clients event planning budget Design and Implement Event Plans Monitor and control Event plans Consult on Advertising and Marketing activities Manage Reports and presentations Send Weekly and monthly updates Attend Pitch Meetings and presentations.         04/2013   to   11/2013     Account Manager    Company Name          To manage Clients Advertising Budget, Presenting the competition scenario in media perspective, suggesting an appropriate media mix and successfully implementing the plan, doing a post evaluation for the Media plan implemented.  Job Responsibilities Division of work among the team member according to the brief Prepare a Work flow report and assigning responsibilties witn deadline Competition Analysis and Target audience profiling according to the campaign need Seeking approval for first cut pre media plan from the client Regular Team Meetings and client meetings Generating MIS reports and weekly updates New client pitching Maintaining great relationship with media vendors and clients Post Evaluation of the campaign and lessons learned Company Name Group M Role Media Buyer.         12/2011   to   04/2013     Company Name          To manage clients budget and negotiate the cost for the approved media plan and big media properties with the vendors and get the savings for the client Job Responsibilities Division of work among the team member according to the brief Prepare a Work flow report and assigning responsibilties witn deadline Investment profiling for media mix Responsible for first cut media plan Rates for planning Presenting new Media investment oppurtunities to the clients Finalising the Rates for the media plan and provide savings report to the client New client pitching Maintaining great relationship with media vendors and clients Post Evaluation of the campaign and lessons learned Company Name Mudra Role.         06/2010   to   12/2011     Media Planner      To Manage Clients Advertising Budget, Presenting the competition scenario in media perspective, suggesting an appropriate media mix and successfully implementing the plan, doing a post evaluation for the Media plan Job Responsibilities Competition Analysis and Target audience profiling according to the campaign need  Seeking approval for first cut pre media plan from the client  Generating MIS reports and weekly updates  Maintaining great relationship with media vendors and clients  Post Evaluation of the campaign and lessons learned.          Education          Degree                  MBA  :   International Business MIS Management Information Systems    National University          GPA:   GPA: 10/4    International Business GPA: 10/4 MIS Management Information Systems            GITAM University          GPA:   GPA: 6/4    GPA: 6/4 HOBBIES: Singing, Socializing, Working out , and Travelling        Skills    Advertising, Apple, Budget, CSS, client, Clients, Databases, Database, event planning, event management, Google Analytics, HTML, JAVA, Managing, Marketing, Media plan, Meetings, Windows 7, Windows, Windows XP, MIS, MYSQL, new Media, Operating Systems, OS, Presenting, presentations, processes, RAM, Singing, SQL, Vista   "
CONSULTANT,"         CONSULTANT           Summary    7 years of professional IT experience with Masters degree in computer applications; worked mainly with Java (JEE) programming languages. Passionate about Clean code programming skills and Emergent design techniques. Hands on experience with Test-driven development (TDD) and Behavior-driven development (BDD) with test automation scripts to deliver high quality product. Good java performance improvement and reliability experience. Good knowledge to achieve high-availability and Continuous Integration. Good understanding of Relational and NoSQL databases. Experienced with development processes using Agile, Scrum. Well versed with Deutsch culture and traditions, worked with Deutsch clients and colleagues for more than five years and stayed in client location (Berlin, Germany) around for two years. Passed German A1 language certification exam and currently pursuing A2.       Highlights          Java, JEE (Web Services, JSP, Servlet, Struts, JDBC, JMS, MDB, JMX) Spring Ioc, Spring MVC (REST), Spring Security, Spring Remoting, Spring AMQP.  Hibernate,MyBatis, Maven, Mockito, WireMock. JMeter, Gatling, JUnit  RabbitMQ, IBM MqSeries.  Service Oriented Architecture (SOA)  Enterprise Service Bus (OSB), Business Process Execution Language, SoapUI  BPEL), Web services, XML, XSD, XSLT, XPATH, Xquery, SOAP.  Spring MVC - RESTFul services with JSON and XML  Web Servers/Tools  Tomcat - Eclipse/Spring tool suite (STS), Maven Jetty Plugin  Oracle Weblogic 11g - SOA Server - Jdevelopper 11.x  Oracle Weblogic11g - Oracle Service Bus (OSB) (OEPE)  Websphere Application Server -WAS 7.0/WAS 6.0 - RSA(IBM)  Rational Application Developer RAD 6.0(IBM)  Database:  Oracle 11g, JAVADB - DERBY, HSQLDB, MySql  Scripting language  JavaScript, HTML  Version control  Git-Stash, Subversion (SVN)  Other utilities  UML - Enterprise Architect 7.5 (EA) LDAP - Jexplorer, MQExplorer, Atlassian stack- JIRA, Bamboo and Confluence, Puppet  Development Platform /  Operating Systems  Mac OS, Windows 2000/XP/windows7, Linux  Quality Assurance and Robustness  Sonar, performance improvement using JProfiler and VisualVM.  ELK stack and Java melody for API monitoring.                Experience      Company Name     January 2013   to   March 2015     Consultant   City        Project - Identity and access management (IAM) ADP Dealer services provide services to Automotive dealers with the help of various web based application.  Identity and access management provides Authentication, Authorization, user management,user provisioning, Single Sign On (SSO), Federation Services and OAuth to these applications.  Designed & developed RESTFul APIs using Spring framework.  Secured APIs with Oauth2.0 and Basic Authentication protocol.  Implemented RabbitMQ for API Integration thru Spring AMQP and Spring Integration.  Implemented pivotal GemFire (In-Memory database) to achieve high-performance and to handle high load on Authorization service.  Implemented MyBatis as persistence framework for Identity service.  Used Oracle RDBMS as user store, implemented Liquibase for identity and authorization.  Improved meaningful unit test coverage till 90+ %.  Organized QA and Wrote integration test cases and performance test cases using JMeter and Gatling (Scala) respectively.  Used Mockito and WireMock as a mocking framework.  Improved API performance by 200%.  Worked metrics/monitoring tool like ELK (elasticsearch logstash kibana) stack for API Dashboard.  Used CA Siteminder for Authentication and as SSO provider.  Implemented several Java Utilities as a part of innovation which helped team.  Many times Showcased working software to Product management and stack holders.  Enthusiastic about learning new web technologies and train team on it.          Company Name     October 2010   to   December 2012     Senior Associate Software developer   City        T-System GmbH is a software arm of Deutsch Telekom (T.com), it provides vast variety of telecom solutions.  Cognizant and T-Systems are strategic business partners.  Sofia is a telecom provisioning system.  It is developed to provide a management console to manage various element managers like CUCM, Novatec and Cisco Voice Gateway.  Sofia provisioning system gets orders from various external system.  According to order, Sofia provisioning system delegates those orders to respective modules.  Implemented SOAP web services utilising Oracle SOA suite.  Implemented MDS as repository for Schema and WSDL.  Used Jdeveloper to implement Business process execution language (BPEL).  Used Oracle Service Bus (OSB) for service integration.  Implemented various services for IP phones like call waiting, Call Forwarding, Speed Dial and Change PIN.  These services are exposed as XML RESTFul services using OSB.  Worked on Spring MVC application for Sofia UI.  Created Database adapters on top of database Objects in OSB.  Implemented a utility for data synchronization to synch data between various external systems and Sofia database.  Learned completely new technology like OSB and provided training and coaching to the team members.  Project - Business logic Technique (BL-T).          Company Name     October 2007   to   October 2010     Associate   City        BL-T is an OSS system from T-Home to investigate and Reserve DSL connection at the any place in Europe on the basis of parameters like telephone number.  It acts as an intelligent interface between the NorthBound systems and the SouthBound systems.  Implemented services S1, S2, S3, S4 ...  for NorthBound systems.  Each of the above mentioned services are meant to carry out special process in the PreOrder.  The end result of the entire process is a PreOrder to be updated in E2E.  Implemented services integration using (JMS) and MDB in the form of XML messages over IBM MQ Series.  Used XBEAN for message transformation.  Implemented BL-T Admin console using HTML, JSP, JavaScript and Struts Framework.          Education      RGPV University     June 2004       Masters of Computer Applications          India            Vikram University     June 2001       Bachelor of Commerce          India            Languages    Fluent in English and Hindi, Basic German(A1).      Skills    ADP, API, Architect 7.5, Automotive, Basic, Business Process, Cisco, coaching, com, CA, Version control, Database, DSL, Eclipse, Fluent in English, XML, Gateway, German, Hindi, HTML, IBM, IBM MQ Series, IBM MqSeries, innovation, IP, Java, JMS, JSP, JavaScript, JDBC, JSON, LDAP, Linux, logic, Mac OS, Memory, access, windows7, Windows 2000, MVC, MySql, Enterprise, Operating Systems, Oracle, Developer, OSS, Product management, QA, Quality Assurance, RAD 6.0, Oracle RDBMS, Servlet, Scripting, SOAP, strategic, Struts, telecom, telephone, phones, Tomcat, UML, Utilities, Web Servers, Weblogic, Websphere, XSLT   "
CONSULTANT,"         CONSULTANT         Professional Summary     Highly motivated female with over 3years management experience and exceptional people skills, looking to join a growing organization as part of the executive team.        Core Qualifications         Results-oriented  Operations management  Client-focused  Microsoft Office  Computer proficient  Quick learner  File/records maintenance  Reports generation and analysis  Contract negotiation/review/drafting  Financial records and processing  Training and development  Change management  Contract auditing      Account Management, Advertising, Budgeting, Business Development, Client Relations,  Computer Literate, Computer Proficient, Creative Problem Solving,  Customer Needs Assessment, Customer Satisfaction, Customer Service, Domestic and International Experience, Expense Control, Internal Auditing, Lead Development, Marketing,  Multi-Task Management, Product Development, Project Management, Reporting,             Experience      Company Name    City  ,   State     Consultant   05/2014   to   Current        Conducted detailed site analysis  to address project overlapping  which led to timely project completion and cost savings.  Provided onsite training.  Monitored multiple databases to keep track of all company inventory.  Prepared departmental contracts for attorney approval.  Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo and aviation documents.  Successfully led key projects which resulted in [positive outcome].  Planned and executed [project].  Effectively controlled the release of proprietary and confidential information for general client lists.  Organized and coded all documents related to due diligence for acquisitions. .  Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.  Prepared correspondence, accounting and financial documents for analysis.  Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation and K & R documents.  Prepared departmental contracts for attorney approval.  Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.  Prepared routine legal correspondence and memoranda for attorney partners.  Prepared correspondence, accounting and financial documents for analysis.          Company Name    City  ,   State    PETROLOG   09/2012   to   01/2014       Role overview: This role involved proactive implementation of Health, Safety, Environment and Quality activities in support of company's objectives as described in the Corporate and HSEQ policy.  Main Responsibilities: To provide specialist advice in environmental and HSE matters so that Petrolog can demonstrate sound environmental & HSE management, ensure legal compliance and minimise the potential for litigation or damage to company's reputation Ensure compliance with wide range of environmental, safety and quality regulations Manage Petrolog's database for all regulatory permits and related documents Assist in development of HSEQ improvement plans for the office and offshore units Complete and review environmental performance report each month for all Petrologs' assets Frequent site visits to provide environmental support, assist in ISO 14001 verification visits Contributions to in-house training and competency for example, preparation of computer-based training programmes, presentations and the design of hazard identification animations to improve environmental awareness of all personnel.  Attendance and provision of feedback on participation with industry networks, forums Environmental Audit Team.          Company Name    City  ,   State    Environmental Specialist   09/2011   to   09/2012       Act as the environmental representative to business unit regulatory applications and permits Liaised with external consultants with regard to ongoing certification Routine site inspection and site visits to ensure compliance to environmental standards.  Review of industries EIA's and EIS's and environmental authorisations Participate on regional industrial association committee(s) Develop strong working relationship with community relations & company personnel.          Education      Master of Science  :  Oil and Gas Enterprise Management   2015     University of Aberdeen  ,   City  ,   State  ,   UK     Graduated with Distinction, undertook courses in   petroleum economics, project management, geoscience, sustainable development and dissertation on Best Practicable Environmental Option for different energy technologies. Through this course, I developed vast knowledge and business skills needed to analyse and evaluate projects.            Bachelor of Science  :  Environmental Management   2011     Abia State University  ,   City  ,     Nigeria     Four years study majored in environmental management and entrepreneurial development. Course work included remediation techniques, environmental management systems, renewable energy technologies., and dissertation on Environmental impact assessment of a proposed brewery. Graduated with Second class Upper division and CGPA of 4.13/5         Select  One              Interests     Travelling, cooking and dancing       Professional Affiliations     European Energy Institutes       Additional Information      Personal Interest: Travelling, cooking, dancing, singing, and shopping.        Skills    Biology, BSc, Chemistry, Interpersonal, community relations, cost control, clients, database, Drafting, Economics, EIA, English, Environmental Compliance, environmental management, inspection, ISO, legal compliance, litigation, mentoring, Microsoft office, Microsoft Office applications, office, MSc, Enterprise, networks, OIL, personnel, Physics, presentations, Project Management, Quality, Quality Assurance, Report writing, research, Safety, sound, training programmes   "
CONSULTANT,"         CONSULTANT       Career Focus     Business Professional acutely focused on customer service and network building. Promptly develops vital relationships needed to operate and succeed in a sales field. Manager with expertise in delivering support services and resolving customer complaints. Over seven years of experience in Real estate development.  Also a quick study, with an ability to easily grasp and put into application new ideas, concepts, and technologies. Exceptional organizational, communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments.  Proficient in the use of computer applications including MS Word, Excel, PowerPoint and Access, as well as AutoCAD and ACT.        Summary of Skills          Training and development  Employee relations  Compensation administration  Performance management strategies  Human resources audits  Maintains confidentiality  HRMS  National Human Resources Association      Homeowners insurance knowledge  Excellent communicator  Deadline-driven  Marketing and sales specialist  New program and promotion implementation  Procedure development  Human Resources Information Systems (HRIS)            Accomplishments     Experience includes over 1,000 physical property inspections.  Promoted to City Counsel liaison after fifteen months.       Professional Experience      Consultant     May 2011   to   Current      Company Name   Ôºç   City  ,   State    Maintain in-house clients, obtain customer referrals and continuously build relationships.  Recruited and interviewed 30-60 applicants per 30 days.  Customize Benefit plans for individuals and company employees based on their current health and financial needs, family history and budget.  Administer the following benefit programs: Medical, Dental, Life, Accident, Short and Long-Term Disability. Serve clients with supportive service.  Promoted agency products to customers in person, on the telephone and in writing.  Explained premiums owed to policyholders, agents and underwriters.  Advised on Implementation of payroll and tax systems  Recruited and hired international contract workers  Advised managers on organizational policy matters and recommend needed changes.  Query data and generate data for clients  Conducted benefits administration for benefit-eligible employees.  Identified prospective customers using lead generating methods and performing an average of 25 calls per day.  Assisted in the creation of vendor contracts for outside vendors.  Responded to all customer inquiries in a timely manner.  Advised managers on organizational policy matters and recommend needed changes.  link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.         Loan Consultant / Developer     Feb 2009   to   Oct 2014      Company Name   Ôºç   City  ,   State    Adhered to all federal and state compliance guidelines relative to retail mortgage lending.  Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.  Developed close relationships with area realtors and promoted builders to boost referral network.  Assisted senior-level credit officers with complex loan applications.  Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.  Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.  Negotiated contracts and coordinate with lenders, attorneys and inspectors.  Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements.  Performed daily maintenance of the loan applicant database.Planned and executed operational audits of various business areas using risk-based audit methodology.  Delivered informational sales presentations to potential investors to build symbiotic client relationships.  Researched banking guidelines and statutory requirements to stay updated on new laws and applications.   Generated new accounts by implementing effective networking and content marketing strategies.  Organized weekly sales reports for the sales department to track product success.  Managed a project budget of 2.4 million  Defined project deliverables and monitored status of tasks.  Assisted Builders and developers on potential projects on scheduling ,utility assignments and TXDOT issues.  Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.        Process Lead     May 2013   to   Jun 2014      Company Name   Ôºç   City  ,   State    Answered employee questions regarding unionization and attendance issues and resolved any issues.   Provides technical sales support to assure successful customer integration and implementation of established company products consistently exceeding monthly individual and group metrics  Conducted new employee orientation to foster positive attitude toward organizational objectives.   Directed personnel, training and labor relations activities.  Answers customer inquiries concerning system software and applications and provides software development and consultation to prospective users.   Understands, develops and delivers systems/applications solutions to customers business, information, technical and educational needs. Subject Matter Expert for several field applications.   Recommend and implement new methods, techniques, and/or procedures.  Analyzes practices, procedures and data to determine answers to technical issues.   Project lead for various assignments and tasks.   Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it.  Implemented payroll options for temporary and contract employees.  Received company Employee Performance Award after maintaining record sales achievement of 20% growth three months in a row.  Participated in various incentive programs and contests designed to support achievement of production goals.        International Human Resource Manager     Apr 2009   to   Mar 2011      Company Name   Ôºç   City  ,   State    Directed personnel, training and labor relations activities.  Recruited for specific roles within departments based on budget. Facilitated recruitment activity that was global in nature requiring knowledge of different legislation, pay practices, opinion and government policies and procedures  Upsold add-on services to existing customers, generating incremental revenue of 250,000 per year.  Verified and approved all payroll wires and manual check request and administer quarter-end and year-end process which includes auditing the W-2s, review quarter end and year end reports, preparing corrected W-2s, review wage and tax registers, and working with vendor to ensure tax returns are filed correctly   Responsible for assisting with 401K, internal, and external audits and reconciliation of 401k files to the payroll registers   Responsible for maintaining the integrity of personnel data for 500 ‚Äì 4800 employees based on the client and for processing multi-state payrolls (weekly, biweekly and union) via ADP Enterprise  Ensured the processing of all unemployment compensation  Partnered with payroll vendor to ensure the accurate and timely preparation and filing of monthly, quarterly, and annual tax reports.  Coordinated international and domestic employees, including preparation of invitation letters, confirmation of schedule, and managing all logistics of program  Coordinated activities and facilitated timely delivery for payroll, benefits, employee relations, training and development, legal and compliance services  Consulted with clients and evaluated worksite for HR services. Developed, implemented and delivered service plans, capturing clients' objectives.   Facilitated any applicable training programs that have been developed and are required by the business units. Assisted the business units with implementing any training into their specific environment  Prepared and sent out offer letter, employment agreements, benefit information, visa check list, and other on boarding documents for all new hires   Provided accurate information for ERISA reporting.  Verified I-9 documentation at time of hire on receipt from Adviser and maintain accurate records and conducted quarter I-9 reports and annual audits   Worked with HRIS vendor to customize system according to client need(SAP, Ultipro, Ceridian, Pay express)  Consulted with management and staff to identify issues or problems confronting their department and offer suggestions for human resource development or organizational development   Advised managers on organizational policy matters and recommend needed changes.  Reviewed contracts for appropriateness and adherence to internal policies and regulations  Identified staff vacancies and recruited, interviewed and selected applicants.  Processed rehires, transfers, terminations, garnishments and withholdings.  Managed company tax payments for an organization with 32 million in annual revenue.  Worked with HR advisor's and HR representatives on establishing consistent hiring practices.         Real Estate -  Inspector     Aug 2006   to   Apr 2009      Company Name   Ôºç   City  ,   State      Coordinated the enforcement and application of various codes, ordinances and technical specifications to assure conformance with plans  Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups.  Prepared and submitted an annual report on the finances and administrative activities of the city.  Tested soil to determine the adequacy and strength of concrete, asphalt and steel foundations.  Gathered all relevant materials for bid processes and coordinated bidding and contract approval.  Advised the project manager regarding construction material costs and quantity calculations.  Drafted action plans and led meetings with department executives to review project status and proposed changes.  Collaborated with contractors and clients as the on-site engineer for single and multi-family projects  Kept up-to-date, thorough and accurate case files.  Presented on agenda items at 4 meetings per week.  ‚Ä¢Researched and evaluated plans, specifications and drawings ‚Ä¢Performed investigations of prohibited work. Issued citations, correction notices and recommendations ‚Ä¢Ensured that housing expenditures complied and budgets were maintained   ‚Ä¢Worked with the general public, contractors and technical professionals to ensure City Regulations, Policies and Procedures were adhered to an understood   ‚Ä¢Drafted RCA's  Monitored costs, timescales and resources used to achieve department and city dead lines.   ‚Ä¢Developed bid packages and RFI's required for contractors to submit project proposals  Facilitated processing of RFI's, submittal and samples among the general contractor, the owner and the owner's consultants.  Assisted public relations, media relations and crisis communications campaigns.   ‚Ä¢Prepared work and repair specifications and quotes for cost analysis for the construction process  Managed a project budget of 42,000 per single family project and up to 8.5 million per multifamily project.  Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations.  Collaborated with team members to identify and accomplish HUD-program objectives.         Loan Officer     Apr 2006   to   Feb 2009      Company Name   Ôºç   City  ,   State    ‚Ä¢ Processed loan applications including reviewing financial information reported and determining financial status and ability to pay  Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.  Generated 60-80 leads weekly.  Produced 2.4 million in net sales volume during an average month.  ‚Ä¢ Ensured all loan requests were within policy and procedure guideline and were properly prepared, documented and approved   Adhered to all federal and state compliance guidelines relative to retail mortgage lending.  Researched insurance information and flood certificates.  ‚Ä¢ Prepared promissory notes, repayment schedules and support documents as required by federal regulations  ‚Ä¢ Counseled loan applicants and recipients regarding diversity of loans available  ‚Ä¢ Prepared and assisted in the preparation of reports  Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.  Complied with regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.  Reviewed more than 40 financial statements each week.  Built knowledge about latest banking products and services through Home buyer programs, FHA ,VA and down payment assistance  Advanced user of Calyx sales management software, generating pipeline and account reports weekly.        Education      Certification  ,   Human resource   2104     Rice University/ Susan B Glasscock   Ôºç   City  ,   State  ,   USA    Professional in Human Resources (PHR) Certificate        Certification  ,   Mortgage   2003     Champions School of Real Estate   Ôºç   City  ,   State  ,   USA          Bachelor of Science  ,   Civil (Environmental) Engineering   1999     Rutgers University   Ôºç   City  ,   State  ,   USA          Professional Affiliations     SHMR      "
CONSULTANT,"         CONSULTANT               Experience      Consultant    January 2012       Company Name   Ôºç   City  ,   State      Provided programmatic and operational support for audit readiness engagement with the Defense Logistics Agency.  Designed and implemented SOPs for on-boarding security process for 150 new hire contractors.  Transformed difficult client relations into collaborative ones, facilitating smooth program management.  Built resource management system to track and maintain contract requirements and sensitive personnel information.          Enterprise Sales Account Manager    November 2014   to   Current     Company Name   Ôºç   City  ,   State      Work with Director of Enterprise Sales to develop innovative business plans and sales strategies to build the enterprise sales unit from $0.  Leverage relationships with engineering, marketing and customer support through internal training programs.  Collaborate with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.  Actively manage the portfolio of all enterprise accounts totaling  ~$40K of monthly reoccurring revenue.  Developed and implemented standard operating procedures for onboarding all new enterprise accounts.   Coordinate and manage major proposal processes from initiation to implementation.  Increased monthly sales by 20% by implementing strategies to develop and expand existing customer base.  Deliver exceptional account service to strengthen customer loyalty.          Coordinator    January 2014   to   March 2015     Company Name   Ôºç   City  ,   State      Conducted expert meetings with companies needing expertise for coverage and adoption of their device technologies resulting in $30K revenue for the Center.  Planned and executed annual GI Technology Summit's programming, budgeting, agenda, faculty invitations, and logistics such as travel, accommodations, and honorarium for faculty; led to generation of $350K in revenue.  Prepared and managed all contracts, budgets, and invoices related to industry and physician expert relationships.  Supported medical device registries and manage contracts, communications, and invoices with clients.  Planned workshop on ""How to Estimate and Reward True Patient-Centric Value in Innovation"" in conjunction with the FDA to bridge gap between regulators, investigators, device companies, and payers and enhance collaboration leading to better understanding of roles and expectations in support of high-value healthcare.          Legal Assistant    January 2012   to   January 2013     Company Name   Ôºç   City  ,   State      Prepared wills, living trusts, and other estate documents for clients with $1M+ net worth; generated $250K in revenue.  Managed client accounts on My Personal DataSafe software; advised CEO on best practices, issue resolution and user experience to improve performance and reliability of software's technical architecture.          Executive Assistant    January 2005   to   January 2011     Company Name   Ôºç   City  ,   State      Collaborated on a Maryland-Ukraine Business Accelerator proposal designed to facilitate commercialization of innovative ideas from Ukrainian entrepreneurs and act as catalyst for new product development.  Researched, planned and recruited for a seminar involving Russian education organizations around the nation to discuss value of Russian language and education; consequently Mayor Katz granted the days of June 5-12 as the ""Days of Russian Culture"" in city of Gaithersburg, MD.  Advised new business owners and facilitated process of registering their companies with their respective states.  Performed bookkeeping and tax return preparation for domestic and international businesses.  Provided customer support for clients with account issues and resolved discrepancies in their accounting records.  Managed accounts receivable for 1,200 tax clients and collected over $50K in overdue payments.  Collaborated with other administrative team members, human resources and the finance department on special projects and events.Served as a professional representative of the CEO to executive clients, investors and board members.  Served as a liaison between company president and clients regarding client accounts and new business.  Investigated red flags for fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing and insider trading.  Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.          Education      Master of Science   :   Technology Commercialization  ,   May 2015    THE UNIVERSITY OF TEXAS AT AUSTIN, McCombs School of Business   Ôºç   City  ,   State      Technology Commercialization        Bachelor of Arts   :   Anthropology Biology  ,   May 2011    UNIVERSITY OF MARYLAND   Ôºç   City  ,   State      Anthropology Biology        Teaching Assistant for upper level Anthropology courses                Languages    English and Russian      Interests    Designated by the AGA as a 'SharePoint Super User' (2014)
Work Eligibility:  Eligible to work in the United States with no restriction      Additional Information      Designated by the AGA as a 'SharePoint Super User' (2014)
Work Eligibility:  Eligible to work in the United States with no restriction        Skills    accounting, accounts receivable, Agency, bookkeeping, budgeting, budgets, contracts, client, clients, client relations, customer support, English, Innovation, Languages, Logistics, Director, managing, meetings, MS Office, Enterprise, new product development, personnel, program management, programming, proposal, Russian, Russian language, Sales, strategy, Summit, tax, Teaching, Ukrainian, vision   "
CONSULTANT,"         CONSULTANT           Executive Profile     Visionary and genetically upbeat executive with experience managing multiple projects all levels including budgeting    and administration. Focused on employee participation and the well being of each stakeholder.       Skill Highlights          Process Improvements  Financial Analysis  Human Resources      Public Relations  Compliance / Accountability  Writing manuals            Core Accomplishments      Managing businesses: two restaurants with 50 employees, 5 managers and 1.8M in sales.  Managing in transition: dry stack marina operations during a $20M renovation  Managing a crisis: death on business premise and ensuing OSHA investigation that resulted in no liability attributed to the owner because of processes and documentation of workers on premise that I initiated   Managing marketing campaigns: conceived multiple PR campaigns that resulted in local and national  media coverage        Professional Experience      Consultant    January 2005   to   Current     Company Name   Ôºç   City  ,   State     Helping business owners and managers improve profits and the employee experience using ""Lean"" principals and   DiSC Personality Assessment.   Built business on referrals from existing clients: primarily business owners in their first ownership venture.  Helped clients manage time, money and relationships to improve profits and their shareholder's experiences.   Helped transform people's working lives.      Skills Used : diplomacy, consensus building, research, patience, humility, sales, morale building, and public relations.    Achievements : Improved foot traffic by 59%, reduced spending by 1.5%, reduced accounts receivable by 29%, reduced employee frustration and lowered unnecessary employee turnover.          President / General Manager    January 1992   to   January 2005     Company Name   Ôºç   City  ,   State      Casual dining restaurant concept with 2 locations, 50 employees, 1.8M in annual sales.  Conceived, built and operated a restaurant business.  Used principles incorporated at Toyota (Lean Manufacturing) and Coke-a-Cola (DiSC Personality Assessment) to improve profits, operations and the customer experience.  Built strategic marketing partnerships with Sprint, Mini USA and Radiant Systems.  Marketed business through 'Community Service Marketing' through 32 local schools and charities annually.    Skills:  financial management, process development, customer loyalty, strategic partnership development, employee recognition program development, on boarding program creation.   Accomplishments:  Public Relations projects were featured Wall Street Journal, Boston Globe and AJC Improved profits and reduced employee turnover using ""Lean"" principles and DiSC Personality Assessment. Sold business in 2005.         Business Development Manager    January 1991   to   January 1992     Company Name   Ôºç   City  ,   State      Sold bank services to local merchants and businesses  Addressed market verticals by repackaging existing banking products to appeal to specific industry concerns.    Skills : Customer Service Prospecting Sales Relationship maintenance, building Marketing Sales training    Accomplishments : Won 'Accurate' Sales Contest 1992 Best sales of new product for all of southern Manhattan.         Sales Representative    January 1989   to   January 1992     Company Name   Ôºç   City        Outside Sales Representative: managed existing business while growing territory by selling medical X-ray film to new hospitals, doctor's offices and X-ray film dealers dealers.    Skills : Customer Service relationship building entertaining clients and selling.    Accomplishments : Increased territory sales by 600% in first year.  Won company wide advertising idea contest for writing a print advertisement the company later published in a trade magazine.          Education      Certificate   :   Six Sigma: Green Belt  ,   2006    Villanova University   Ôºç   City  ,   State  ,   USA            Bachelor of Arts (BA)   :   History  ,   1987    Iona College   Ôºç   City  ,   State              Certifications      Serve Save Certified   GA Insurance License:Health/Life, P&C   DiSC Personality Assessment (Distributor)  QuickBooks Pro Adviser   High Ropes Course Instructor         Leadership Roles      XLT Atlanta- (http://www.xltatlanta.com) Producer, Volunteer Coordinator (30 Volunteers)  Catholic Charities of Atlanta Leadership Class 2013-14- Participant and fund raiser   Camp Twin Lakes- fund raiser, event coordinator, high ropes course volunteer   Sandy Springs Festival- Road Race chairman  Leadership Sandy Springs- graduate and board member   Chef Skins Game (fundraiser for Boys and Girls' Clubs) board member.   All Saints Catholic Church-Usher, lector, teacher and mentor to Youth Ministers   ""Sandwich Program for the Homeless (for secondary schools)- Creator and presenter   ""How to Get and Keep a Job"" one hour program for high school students creator and presenter         Skills      Applying ""Lean"" Principles to various businesses  Writing manuals, job descriptions, press releases, company news letters  Presenting, public speaking  Grass Roots Marketing  Event / Project Management  Turning chaos into order  Using resources on hand before spending  Social Media marketing  Real Time Marketing     "
CONSULTANT,"         SENIOR CONSULTANT           Experience      Senior Consultant  ,     09/2015   to   Current     Company Name   ‚Äì   City  ,   State      Manage the relationship between CVS Health Med D enrollment operations and EGS (Expert Global Solutions), a.  vendor contracted to process member centric requests and operational processes with 230+ employees.  Engage.  with site directors, operations managers, HR, trainers, workforce consultants, and supervisors to strategically.  resolve workflow and deliverable issues.  Ensure continued service delivery and quality satisfaction from EGS and a successful working relationship between CVS and EGS.  Travel to two main sites bi-monthly during Med D's annual enrollment period to ensure successful training execution.  Set service expectations for each line of business.  Successfully brought up a vendor site with 100+ employees with a 2-month period, including access to all systems, training and escalations.  Raised quality from 70% to an average of 98% by holding the CVS business process owner accountable for providing job aids, updating old work instructions and hosting level 3 meetings between with the CVS BPO, vendor trainers, supervisors and leads to review errors.         Consultant/Systems Consultant  ,     05/2012   to   09/2015     Company Name   ‚Äì   City  ,   State      Produced MedForce Navigation, workflow work instructions, and management reporting capacities via.  Microsoft presentation.  Hosted live meeting trainings (Level 3) with various user groups.  Partnered closely with.  CVS Caremark trainers and new hires with system manuals, by building and maintaining MedForce bins,.  workflow, and scheduled jobs.  Produced cabinets, bins and workflow methods for claims corrected errors with documents routed incorrectly within MedForce.  Developed training materials for one of the major systems used at CVS Health enrollment operations department.  Trained 300+ employees on the system in-person and via level 3, while creating forms and workflow components within the same system.  Installed and maintained the system on all new and existing employee workstations.  Assisted in resolving all escalated requests coming into the MedForce administrative team's mailbox.  Created and helped maintain outgoing member services daily reports.  Assisted in all escalated issues within the Member services scanning team.  Built MedForce forms for claims with workflow bins, while documenting codes.  Conducted data reconciliation of reports and workflow discrepancies.  Developed training agendas and materials specific to various departments.  Consulted with internal business partners on best-in-class strategies for workflow development and metrics reporting.  Assisted with the enrollment recon project, while managing the credit card recon and removal MedForce project.  Managed the submission of change control tickets and UAT testing for MedForce enhancements.  Developed document imaging templates for successful OCR scanning.         Coordinator II /Administrative Assistant  ,     03/2010   to   01/2012     Company Name   ‚Äì   City  ,   State      Provided assistance to managers and supervisors with any administrative requests.  Organized all imaging system.  processors views.  Monitored out-of-compliance tasks.  Maintained outgoing member services daily reports for.  leadership.  Built MedForce Forms for member services with workflow bins and document codes.  Created new hire profiles and views in MedForce quality control of scanning inputs.  Trained all new hires and assumed responsibility for daily Recon spreadsheet processing imports.  Devised daily new member roster loads and manually installed MedForce icons into member services and new hire desktops.  Managed the daily reinstatement processing of imports, the BEQ TRR code processing imports, and the ICE TRR code processing imports.  Maintained 10-day letter and QC reports for corrective action.         Coordinator I /Administrative Assistant  ,     01/2009   to   01/2010     Company Name   ‚Äì   City  ,   State      MedForce Technology Supported the Medicare D Operations incoming member correspondence.  Identified the type of request.  and scanning mail into imaging system for various providers and there corresponding workflow, task type and.  bin.  Processed daily faxes from various email inboxes, identified type of request and imported imaging in.  MedForce.  Created and fulfilled supply requests, while maintaining and scheduling conference rooms.  Coordinated benefits survey processes in accordance with Medicare guidance.  Coordinated and tracked all dis-enrollments, late enrollment penalties, and reinstatement letters in accordance with Medicare guidance.  Delivered audit support for MedicarePart D.  Updated and report to leadership mail counts daily.  Assigned daily tasks into imaging system to coordinators within MedForce.  Executed daily pre-forecast tasks for undeliverable mail and outbound enrollment verification calls in accordance with Medicare guidance.  Maintained email box for coordination of benefits.         Education      High School Diploma        Phoenix College               Summary    Positive and results-focused Consultant with 14+ years' experience in customer service, administrative, and
leadership skills. Adept at building and contributing to an enterprise dedicated in enriching customer
satisfaction. Methodical staff support coach, focusing on the development of peers and employees to ensure
continued success both as a company and leader.      Highlights        MedForce technologies          Written and communication skills Kronos          Project management PeopleSafe          Multi-tasking AS400          Customer service 3270 (MEDS)          Staff training and development Medicare systems: MARx and Ecrs          Process improvement MS Office suite          Vendor relations            Skills    administrative, AS400, benefits, bi, business process, credit, Customer service, CVS, delivery, desktops, email, Staff training, faxes, Forms, HR, imaging, Kronos, leadership, letters, managing, management reporting, materials, meetings, access, mail, MS Office suite, 98, Multi-tasking, Navigation, OCR, processes, Process improvement, processors, Project management, quality, quality control, reporting, scanning, scheduling, spreadsheet, training materials, type, Vendor relations, workflow, Written and communication skills   "
CONSULTANT,"         MANAGING CONSULTANT       Summary    Highly accomplished Management Consultant /
Senior Business Analyst with a verifiable track record of managing complex strategy
projects and exceeding client expectations. Demonstrated skills in business
process management and process redesign, specializing in the end-to-end
business process management lifecycle. Extensive experience in the integration
and implementation of organizational transformational efforts in both the
Public and Financial Services Sectors, designing processes and system
improvements to increase productivity and reduce cost. Strong interpersonal
skills, highly adept at managing broad stakeholder communities and supporting
the development of cohesive strategic visions
across disparate groups.      Skills          Business Process Improvement & Redesign  Agile/Scrum  SDLC  Business Transformation  PMO¬†      Project management  IBM BPM   Blockchain  Robotic Process Automation  Strong analytical skills            Experience      Managing Consultant   11/2003   to   Current     Company Name   City  ,   State        Currently a Managing Consultant in the Customer Engagement & Design practice of IBM Global Business Services, US Federal, with a focus on Cognitive Process Transfomation.  ‚Äã    Notable Projects include:       ‚Äã     Substance Abuse and Mental Health Services Administration (SAMHSA) - Application Development Support    ‚Äã    As the BPM Lead, responsible for the development, maintenance, and delivery of a portfolio of custom applications built on IBM's BPM Cloud platform  These custom BPM applications replaced manual processes, improved efficiencies, and provided audit capabilities across SAMHSA.    Managed several Agile development teams, serving as Scrum Master, leading sprint planning sessions with client product owners, backlog grooming, and sprint reviews/demos, in addition to daily stand up meetings.   ‚Äã  ‚Äã IBM CHQ Office of CIO - Next Generation Tooling Initiative    ‚Äã    Led the design, development, and implementation of a custom BPM 8.5.7 enabled, cloud based, automated solution to facilitate a single trusted source of application to server hosting information across the global IBM enterprise.  Facilitated the documentation and analysis of as-is and to-be deployment processes across multiple IBM Geos.  Solution was awarded best of breed by PwC during compliance review              ‚Äã   Federal Housing Finance Agency (FHFA) - Program Management Support         Led a Project Management Maturity Assessment in order to define the strategy and operationalize project management disciplines required to establish a PMO.  Led the requirements definition phase for the development of a custom program management application, incorporating project health, executive dashboards and reporting.  Facilitated demonstrations of the application to key FHFA executives, including agency CIO and deputy director.   ‚Äã   United States Citizenship and Immigration Services (USCIS) - USCIS Transformation       Served as IBM BPM SME and Requirements Update Team Lead as part of $500 million transformation engagement in which IBM was the solution architect responsible for the successful development and implementation of the Electronic Immigration System (ELIS).  Utilized model driven development, established standards, developed best practices, and delivered processing modeling training across product teams in order to document and implement targeted ""to-be"" state.  Led team responsible for tooling integration, configuration management, and management of multiple requirements baselines.  Managed the integration between multiple IBM Rationale products including ensured integration with related IBM products (e.g. Rational Requisite Pro for requirements gathering and Rationale ClearCase for configuration management),    ‚Äã   United States Department of Agriculture (USDA) - Transformation Strategy    ‚Äã    Leveraged Component Business Modeling methodology to create an IT planning and management platform that is agile and business aligned.  Delivered a target architecture blueprint and transformation roadmap to identify and prioritize specific initiatives and activities to enable CIO to deliver on mission.          Program Manager   08/1998   to   08/2001     Company Name   City  ,   State         Coordinated college recruiting efforts and staffing
efforts within the Information Technology Resource Center (ITRC)  Conducted analysis and managed the business unit's utilization across accounts.          Account Manager   12/1996   to   07/1998     Company Name   City  ,   State         Marketed IT software and services to major educational institutions and healthcare providers.

Responsible for managing customer relationships, sales and related
business development activities.

          Education and Training      MBA  :   Information Technology   2003       University of Maryland, Smith School of Business   City  ,   State  ,   USA             Bachelor of Science  :   Marketing   1996       University of Arizona   City  ,   State  ,   USA             Certifications      Certified IBM Process Analyst - BlueworksLive & IBM BPM 8.5   Certified IBM Blockchain Consultant  Certified IBM Agile Consultant  Certified IBM SOA Associated      "
CONSULTANT,"         STAFF CONSULTANT       Summary    Experienced professional with project management skills and experience in marketing, supply, and financial performance reporting. Experience also includes analyzing data/problems and communicating findings or solutions. Oil and gas and consulting industry experience. Praised by management for always keeping a positive attitude and meeting deadlines. Originally from Oklahoma, and looking to move back if offered the position being discussed.      Skills          Project Management  Financial Planning, Reporting, and Performance  Client Relations  HR/Payroll Systems  Business Analysis and Research Microsoft PowerPoint, Word, and Excel              Experience      Staff Consultant   09/2016   to   09/2017     Company Name   City  ,   State       Provided project management expertise to clients during engagements, as well as project and financial reporting.  Analyzed project performance and communicated updates to key players.  Performed extensive research to best fit client needs.  Provided project management support for the implementation of a new shared services center for a logistics client; resulting in the client's employees were able to more efficiently access and complete HR requests.  Assisted in the development of a multiple location labor market study for an oil and gas industry client.  Provided the client with pros and cons of opening new business in various locations, which allowed the client to make the best location decision.  Supported a payroll implementation for a distribution client operating in the U.S.  and Canada, resulting in easier payroll processing for the client.  Supported the development of HR processes, policies, templates, and a high-level process map for a foreign oil and gas client.  Provided client with a U.S.  based HR employee handbook.          Financial Analyst Intern   05/2015   to   08/2015     Company Name   City  ,   State       Analyzed financial spreadsheets and communicated findings to upper management.  Generated oil well tax spreadsheets and analyzed for refund opportunities.  Focused on sales and severance tax fields.  Worked on refund projects for clients.  Provided clients refunds discovered during the review process.  Gathered information while performing field work at the client site.  Inserted this information in to the spreadsheets to be used in the review process.  Developed and reviewed summary spreadsheets containing well locations and payments.  Spreadsheets were used to track company well location performance and client payments.  This analysis allowed decision makers to better manage well location performance and payments.  Brady E.  Biggs | 918.344.3202 | Bradybiggs918@gmail.com | Page 2
www.linkedin.com/in/brady-biggs-32999993.          VP Philanthropy   01/2015   to   05/2015     Company Name   City  ,   State       Manufactured a product, confirmed the supply was consistently accurate, marketed and sold the product, and donated the earnings to a local charity.  Applied academic preparation with real world business experiences.  Secured a business loan, developed and sold a product, generated revenue, and repaid the loan.  Identified potential philanthropies to donate the company's time and profits.  Volunteered time and profits to selected philanthropies.          Volunteer Leader   08/2014   to   08/2015     Company Name   City  ,   State       Developed key leadership skills and qualities through mentoring middle school aged children.  Donated 150+ hours of service, striving to improve confidence and leadership.  Taught daily to groups of children by applying games, music, and everyday life to help drive the lessons.          Education and Training      Bachelor of Business and Administrative Management (BBA)      The University of Oklahoma   City  ,   State               Activities and Honors    American Management Association
*Independent Petroleum Association of America
*International Federation of Accountants
*National Association of Sales Professionals      Skills    academic, Business Analysis and Research, com, client, clients, Client Relations, financial, Financial Planning, financial reporting, HR, leadership, leadership skills, logistics, market, mentoring, access, Excel, Microsoft PowerPoint, Word, oil, Payroll, payroll processing, policies, processes, Project Management, Reporting, research, sales, Spreadsheets, tax      Additional Information      HONORS/ACTIVITIES
*Charles C. Faranna Scholarship
*Nik Hanig Memorial Scholarship
*Bixby Rotary Club Scholarship
*Broken Arrow Rotary Club Scholarship
*Delta Upsilon Social Fraternity
*Campus Activities Council Volunteer (Relay for Life, Soonerthon, Big Event, Second Chance)     "
CONSULTANT,"         LEASING CONSULTANT       Summary    Microsoft Office (4 years), Sales (4 years), Quickbooks (4 years), Performance Management (2 years),
Accounting (4 years), Market Research (4 years), Marketing Strategy (4 years), Marketing Communications
(4 years), Financial Analysis (4 years), Public Relations (4 years)        Accomplishments      To Whom It May Concern,
My name is Vincent Hall, and I hate the ""One-Size-Fits-All"" approach to business.  When marketing doesn't
feel like marketing, and people organically connect to your message, you've birthed a movement.  Gone are the days of the 1950's where individualism rooted in autonomy allowed one to be labeled as the ""lone
wolf"" and heroically conquer the ""Corporate Ladder"".  Similarly, business entities cannot survive the current
globalized, hyper-competitive market through, what I call, ""Corporate -Isolationism"".  A business, whether a
start-up or an established titan of industry, must always find relevant ways connect and communicate with
its audience.  My interest in business started when my friend's step-father told me ""The only road to success is the one
you build through work and creativity"".  This statement has birthed a passion and drive to not only understand
human behavior in what motivates one to buy, but also the mechanics behind product positioning.  What about
the product makes it appealing.  How can a business increase delivery efficiency.  How does a business drive
up profit margins while driving down production costs?
In conclusion, between my experience in accounting, marketing research, marketing strategy, product
positioning, market communication, and public relations has led me to believe two key things.  First, individual's
desire to buy hinges on the appealing presentation.  It has to be palatable to all five senses within 30 seconds
or less.  Second, the product must serve a customer's need longer than the next fade of products.  In other
words, the product must withstand a competitor's product in offering versatile utility and adaptability options
to every customer.  It is my hope that my communication skills along with my experience in marketing, sales, and accounting will
assist in your company's profitability in product positioning.        Experience     05/2016   to   Current     Leasing Consultant    Company Name   Ôºç   City  ,   State      Greet, assist, and screen prospective clients by collecting demographic information via questionnaire.  Actively listening to concerns of prospective clients in order to offer consultations in regards to product value,
benefits, and functionality.  Follow up with prospective clients within 24 hours with a follow-up call, 72 hours with an email summary of
visit and request for return visit.  Insure all copies of confidential documentation regarding application process such as banking, social security
numbers, and government issued ID's are safely secured within applicant's individual file.  Screen prospective clients according to established company policy and follow up with client within 24 hours
to discuss results.  Create and insure all outstanding contracts have captured time sensitive signatures and initials within 48
hours of approval.  Market business via social media (facebook, instagram, twitter, flyers to vendors, community rotary mixers,
UT/ACC).  Record information legibly and with technical accuracy, proofread for spelling, number and typing errors;
alphabetize, file, and maintain various financial records for AR/AP.  Prepare, reconcile, interpret, and analyze all Preliminary Documentation, A/P, A/R, Liens, Billing, Payroll,
Credit Card purchases for Contract Department.  Ability to work unilaterally between various departments relating to purchasing, contracts, auditor controller,
administration, and human resources.  Follow complex verbal and written instructions while interoperating/translating information with people of
various educational and socioeconomic backgrounds.         07/2015   to   04/2016     Counselor    Company Name   Ôºç   City  ,   State      Assist clients in finding medical, housing, nutritional, educational, and career development county and state
assistance programs
Assisted in demonstrating the benefits of nutritional dieting in regards to psychological and physical health
for differing clientele demographics
Assisted in developing, establishing, and implementing infrastructure necessary to expand citizenry access
to organic food venues within impoverished communities through legislation and subsidized delivery services
from local famers
Assisted clients with medical enrollment and reenrollment procedures, interpreting medical codes, switch
from Medicaid to Public Exchange
Proficient in Microsoft Office Word, Excel, Power and Outlook programs
Demonstrates knowledge of correct spelling, grammatical structure, and arithmetic
Ability to correctly translate all documentation into Spanish.         05/2013   to   07/2015     Finance Consultant    Company Name   Ôºç   City  ,   State      Established business relationships and presence in local Chamber of Commerce, Rotary, and Lion Club(s)
Worked with Small Business Administration Office and commercial lenders to secure loans, credit lines,
and investor capital for business owners
Bank reconciliation, project cost projection presentations, bonding and insurance requirements for
multimillion contracts for city, state and private projects.  Oversight of accounts payable via AR/AP preparing expense, trial balances, and budget analysis reports
using QuickBooks/Quicken in regards to payroll, vendor sales invoices, collections, company loans/liens,
leases, and credit card accounts
Interact and prepared with Accountant with RFP documentation (941's, W-2's, W-3, 940's, 1099) to ensure
IRS monthly, quarterly, and year-end close out deadlines are met
Created project budget proposals for marketing and sales department
Monitored new client - established client retention ratios
Created best practice memorandums for Marketing and Sales Departments
Monitored SEO and SMP conversion ratios for all online marketing vehicles
Conducted market surveys to capture clientele purchasing attitudes
Created marketing plan based on surveys to construct platforms for price elasticity, brand recognition, and
new market product exposure.          Education and Training     April 2017     Associate  :   Business - Marketing      City  ,   State      Business - Marketing       December 2014     Associate  :   Business Administration    College of the Se   Ôºç   City  ,   State      Business Administration          Skills    Accountant, accounts payable, AP, A/P, AR, Bank reconciliation, banking, benefits, Billing, budget analysis, budget, Business Administration, contracts, controller, conversion, Credit, clientele, client, clients, delivery, Documentation, email, financial, government, human resources, insurance, listening, marketing plan, Market, Marketing and Sales, access, Excel, Exchange, Microsoft Office, Office, Outlook, Word, online marketing, Payroll, presentations, proposals, purchasing, QuickBooks, Quicken, RFP, sales, SMP, Spanish, surveys, switch, translating, typing, written, year-end      Additional Information      Kind Regards,
Vincent Hall
Authorized to work in the US for any employer     "
CONSULTANT,"         CONSTRUCTION CONSULTANT       Summary    To secure a project management position with a dynamic organization where I can be contribute to a team and utilize my extensive
leadership experience to develop and grow the business. Held every management position within the organization including: general manger, national corporate trainer, front
      of the house manager, kitchen manager, and bar manager.
      Experience in the organization culminated as a store owner and operator.          Experience     01/2011   to   01/2015     Construction Consultant    Company Name   Ôºç   City  ,   State      Supervised well site and location road construction, equipment procurement, and logistics.  Coordinated facilities construction and well production.  Consulted with project managers, vendors, and other departmental personnel to discuss and formulate estimates and resolve
      job site issues.  Obtained, organized, and analyzed multiple subcontractor quotes across varying trades by specifying materials, identifying
      qualified subcontractors, and negotiating prices.  Supervised well site completions including: well site perforations, well site logging, and well site flow back.  Communicated with both internal and external project stakeholders to troubleshoot issues and determine appropriate
      resolutions.  Coordinated and oversaw all project crews including construction, safety, and electrical.  Identified and documented issues and risks to offer realistic recommendations for alternatives to achieve desired company
      results.  Held and facilitated all daily JSA's.  Consistently worked on multiple projects and issues with the ability to determine the severity of an issue and escalate
      appropriately as needed.         01/2010   to   01/2011     Prospective Owner Operator    Company Name   Ôºç   City  ,   State      Oversaw all front of the house and back of the house hiring and training.  Ensured that front of the house shifts ran smoothly and efficiently while providing thorough and friendly customer service and
      driving sales in a business averaging $100,000 in gross weekly sales.  Managed all front of the house and back of the house inventory control and purchasing.         01/2007   to   01/2010     Assistant General Manager    Company Name   Ôºç   City  ,   State      Wrote and unified entire company wide inventory control system.  Managed daily cash intake, bar and alcohol inventory, building repair and maintenance budgets, and account payable.  Oversaw hiring, training, and scheduling of all sixty front of the house employees.          Education     1990       Business and Civil Engineering    University of Tennessee   Ôºç   City        Business and Civil Engineering Steve Knowles
Kodiak Energy Consulting, LLC - Vice President of Operations        Skills    budgets, budget, Consulting, customer service, driving, fast, hiring, inventory, inventory control, logging, logistics, materials, Microsoft Office Suite, needs assessment, negotiating, personnel, procurement, project management, purchasing, quality assurance, safety, sales, scheduling, self-motivated, managing
suppliers, troubleshoot, verbal communication skills, excellent written   "
CONSULTANT,"         COLOR CONSULTANT       Summary    Adaptable and ambitious administrative professional with 5+ years experience in accounting and finance, real estate, as well as customer service.¬†      Experience     November 2016   to   Current     Company Name   City  ,   State     Color Consultant       Sephora is one of the largest cosmetic retailers world wide. As a Color Consultant my daily responsibilities
include:   Achieving the stores daily sales goal by assisting clients with their product purchases.  Analyzing skin condition and make appropriate product recommendations.  Working as a team with colleagues and participating in weekly competitions/games, themes, etc.  Stocking shelves, supplies, and organizing displays.  Developing positive customer relationships through friendly greetings and excellent service.         June 2012   to   September 2016     Company Name   City  ,   State     Office Manager       McHugh CPA Group is a family owned accounting office located in Atlanta, GA. Microsoft proficency,
meticulous attention to detail, strong problem solving, and customer service were required skills needed as
an Office Manager. Daily responsibilities:   Preperation of tax returns, E-filing, and POA's (Power of Attorney).  Managed accounts payable/recievable.  Oversaw inventory and office supply purchases.  Helped distribute employee notices and mail around the office.  Performed complex general accounting functions, including preperation of journal entries, account analysis,
and balance sheet reconciliations.  Screened applicant resumes and coordinated both phone and in-person interviews.                   March 2011   to   July 2012     Company Name   City  ,   State     Receptionist       ¬†Worked for RE/MAX as an entry level receptionist.¬†Daily responsibilities included:¬†   Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.  Managed office supplies, vendors, organization, and up keep.  Coordinated, scheduled, and arranged meeting and travel calendars, including business and social events.  Opened and properly distributed incoming mail.  Directed guests and routed deliveries and courier services.          Education     May 2010     Norwich Free Academy   City  ,   State       High school              Skills      Excellent communication skills  Articulate and well-spoken  Accurate and detailed  Microsoft Office profiency  Social media knowledge  Team building  Invoice rocessing  Strong client relations     "
CONSULTANT,"         JEWELRY CONSULTANT           Summary    As you will see on my resume, I have the required experience, education, and training you seek in a candidate.  In addition, I am a military spouse and have a vast understanding of government regulations, policies, and procedures.  I am very competent in managing an organizations financial resources and feel I would be an excellent addition to your company.
I would like to thank you for considering my application.  I am very excited at the prospect of working for your team.  I am available to meet with you at your earliest convenience to discuss the position and my resume.  You are welcome to contact me at Excellent customer service, administration, organization, and communications skills
*Ability to multi-task, meet deadlines, work independently, or on a team      Highlights          Microsoft Office Suite;ability to accurately type 40 WPM  Experienced volunteer providing animal care at local shelters; bathed, groomed and temperament tested animals for adoptability              Experience      Jewelry Consultant    September 2014   to   January 2015     Company Name   Ôºç   City  ,   State      Greeted and provided front-line customer service to patrons; assisted with product selection, provided information and made recommendations.  Determined customer needs and prepared proposals/products to complete sales.  Marketed services and bundled packages; met and/or exceeded corporate sales.  Assembled displays and arranged merchandise/accessories as shown in sketches; maintained clean and orderly areas and displays.  Performed security/lost prevention procedures in accordance with corporate policies.  Examined merchandise and ensured pricing/display accuracy and product functionality.          Receptionist and Data Entry Clerk    September 2012   to   March 2014     Company Name   Ôºç   City  ,   State      Provided administrative support to internal and external customers; answered phones, took messages, provided information, and directed individuals/calls to staff members.  Prioritized/scheduled daily work operations; effectively managed time and resources.  Handled personal data and/or records; ensured integrity of customer account information and sustained compliance with confidentiality and Privacy Act standards.  Completely and accurately documented forms and records in accordance with policies.  Maintained contact with clients until confirmed delivery of goods; effectively resolved customer concerns at the lowest managerial level.  Conducted inventories and ensured asset balance and accountability; labeled inventory and ensured appropriate stock levels were maintained to meet customer demand.  Operated a variety of office automation equipment to include multi-line phone system, scanner, copiers, facsimiles, and shredder.          Child Care Provider    July 2011   to   January 2013     Company Name   Ôºç   City  ,   State      Provided direct care to children age's birth through age five in family care setting.  Planned and conducted effective child development programs to meet the physical, social, emotional, and intellectual needs of individual children.  Coordinated age-appropriate play/learning activities aimed at fostering development.  Used appropriate child guidance and care giving techniques; detected early signs of distress and redirected behaviors.  Led and interacted with children in song, games, finger play, and other activities; helped children develop self-help skills such as serving food, zipping jackets, tying shoes, and hand washing.  Prepared snacks and meals using safe food handling procedures and dietary guidelines.  Maintained accountability and safety of children at all times; certified in pediatric, infant, and adult CPR.  Ensured proper maintenance and sanitation of classroom, toys, and equipment.  Experienced working with a variety of personalities and ability levels; skilled at adjusting responses to suit individual needs.  Taught children how to redirect negative behavior through feelings identification, compromise, and communication.          Education      Diploma   :   General Studies  ,   2012    Byron P. Steele II High School   Ôºç   City  ,   State      General Studies        Interests    Otero County Animal Control Shelter, Volunteer, Alamogordo, NM        2014 - 2015
Schertz Animal Shelter, Volunteer, Cibolo, TX          2006 - 2014
Future Farmers of America, Member/Volunteer, Cibolo, TX          2009 - 2012
Thespian Club, Member, Cibolo, TX          2008 - 2011      Skills    administrative support, balance, CPR, clients, customer service, delivery, forms, inventory, managerial, Microsoft Office Suite, office automation, phone system, copiers, policies, pricing, proposals, safety, sales, scanner, phones, type 40 WPM      Additional Information      COMMUNITY INVOLVEMENT:
Otero County Animal Control Shelter, Volunteer, Alamogordo, NM        2014 - 2015
Schertz Animal Shelter, Volunteer, Cibolo, TX          2006 - 2014
Future Farmers of America, Member/Volunteer, Cibolo, TX          2009 - 2012
Thespian Club, Member, Cibolo, TX          2008 - 2011     "
CONSULTANT,"         PRINCIPAL CONSULTANT       Professional Summary    Financial/Business Analyst with over fifteen years of experience in the financial sector. Proven problem solver specializing in operational workflow designing and streamlining. Deliverer of best practices as Subject Matter Expert in Front, Middle, and Back Office workflows. Innovative thinker in identifying and remedying gaps between business processes and technology. Detailed knowledge of traded financial instruments. Challenge taker, goal oriented, highly motivated, and competent self-starter eager to contribute in a dynamic environment. MBA       Experience      Principal Consultant     Apr 2015   to   Current      Company Name   Ôºç   City  ,   State     Conducts presentations, demonstrating best practices, Trade Life Cycle processing, to prospective Capital Markets clients.  Prepares Project Definition that details the scope of work to be done, resources to be deployed, timeframes and benchmarks.  Prepares Gap Analysis outlining deficiencies in current processes and develops Business Specifications that defines a technical solution.  Assesses workflows and recommends alternatives to achieving transparency, efficiency, and a reduction in operational risk for capital market instruments.  Designs accounting schemas, FASB and IFRS compliant, for financial instruments including Fixed Income Securities, Derivatives, FX, Equities, and Commodities.  Provides consulting services, as a subject matter expert (SME), regarding capital market front-to-back processing and financial reporting.         Senior Consultant     Sep 2006   to   Mar 2015      Company Name   Ôºç   City  ,   State     Provided Pre-Sales consulting services in Asia, Europe and the Americas, to traders of Interest Rate Derivatives, Fixed Income, Equity, FX, Commodity, and Credit instruments.  Prepared and delivered presentations demonstrating best practices, Trade Life Cycle processing, to prospective Capital Markets clients for Front Arena (Trading STP solution).  Designed workflows for Capital Market clients and Private Banking.  Developed workflows (Trading, Operations, and Treasury) composing of financial instruments including Fixed Income Securities, Interest Rate Derivatives, FX, Equities, and Commodities.  Provided consulting and development services that address Dodd-Frank trading, settlement and clearing regulations.  Prepared and presented accounting schemata compliant with Financial Accounting Standard Board (FASB) and International Financial Reporting Standards (IFRS), including Hedge Accounting (FAS 133 &157, and AIS 39 & FRS 9).  Led buy-side (Hedge Funds and Alternative Investment prospects) operational presentations from life-cycle processing to Fund Accounting.  Provided business specifications and worked closely with developers, analyzing SQL and Python scripts, to achieve the product requirements.  Achievements: Successfully sold in the Latin American and Asian markets through self-training of the local regulatory requirements in Brazil, Mexico, Hong Kong, and Singapore.  Effectively reengaged with less-than-satisfied clients by redesigning their workflow to match their business processes and re-implementing Front Arena.  Significantly contributed to expanding functional capabilities by working the rapid development team, dramatically reducing the time to market.  Enhanced client satisfaction by successfully modeling financial instruments to achieve the optimum Trading and risk mitigation techniques.         Business Analyst     Oct 2000   to   Aug 2006      Company Name   Ôºç   City  ,   State     Provided Professional Services (implementations) in Asia, Europe, the Middle East and North Americas Provided on/off site consulting services, conducted gap analysis, created functional design and guidance, system test, and implement OPICS (Operations solution).  Managed Treasury Operations and Trading Desk conversion to OPICS for Fixed Income, Equities, Foreign Exchange, Derivatives, and other instrument types.  Provided implementation services to comply with Hedge Accounting (FAS 133 & 157, and IAS 39 & FRS 9).  Achievements: Enhanced client satisfaction by successfully adapted to working environments in Asia, Central and North America and the Middle East.  Completed implementations, by establishing reconciliation/conversion procedures to confirm with accounting requirements.  Resolved a payment issue, $2.5 million, by designing and implementing a test plan, conducting a system walk-through and comprehensive review of results.  Created requirements documentation and gap analysis, at various banks by reviewing traders' operation and recommending appropriate OPICS solutions.         Report Analyst     Feb 1999   to   Oct 2000      Company Name   Ôºç   City  ,   State     Analyzed depository data from domestic and foreign banks that account for 85% of the NY District's money supply.  Supported Open Market Operations (OMO) in forecasting money supply and the Board of Governors (BoG) in implementing monetary policy.  Evaluated new financial products to determine their effect on reporting requirements and money supply.  Achievements: Earned a Presidential Award for a policy adjustment recommendation on the check clearing process that enhances OMO's forecasting ability.  Earned a Performance Plus Award for preparing and delivering segments on Reserve Requirements seminars.  Increased the accuracy of data transmitted to the BoG by creating analytical models that track the flow and trend of depositary data.         Education      MBA  ,   International Finance   1997     St. John's University   Ôºç   City  ,   State  ,   USA   International Finance         Accounting   1983     Long Island University   Ôºç   City  ,   State  ,   USA   Accounting       Skills      Implementation level knowledge of
Front Arena, Adaptiv, Opics.¬† Proficient
in Excel, PowerPoint, Word, Access        "
CONSULTANT,"         COMMUNICATIONS CONSULTANT         Summary     Seasoned  Marketing Communications Professional¬† with a comprehensive background managing highly effective communication campaigns that supported key sales, marketing and stakeholder engagement objectives. Marketing Manager offering a comprehensive background in the development and execution of strategic communication plans to drive member acquisition, retention and reactivation.         Highlights             Brand Management  Budget Accountability  Event Management  Social Media  Advertising  Media relations  Sales promotions  Project management  Self-directed         Digital advertising  Enthusiastic team player  Deadline-driven  Direct marketing campaigns  Account management  Global marketing            Accomplishments      Ran communications and public relations efforts on  [Number]  [Project type]  projects with budgets totaling $ [Amount] .      Major projects include  [Describe marketing projects] .     Increased client's web traffic by  [Number] % by improving and optimizing web content.  Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging.          Experience      Company Name    City  ,   State    Communications Consultant   01/2008   to   01/2015       Managed and developed strategic integrated Teflon¬Æ branded marketing communications for Textiles, Housewares, Licensing and Industrial Businesses to ensure consistency and cost savings while supporting business growth objectives.  Managed a $2.5MM budget for PR, media relations, consumer and industrial brand programs, product launches, print and digital advertising, sales collateral and tradeshow marketing Implemented consumer PR programs and in-store POS materials for DuPont  Stone Care retail line resulting in a national program at Lowes with 14% increase in sales an increase from 26 Floor & D√©cor retail stores to 43 stores Facilitated communications programs for StoneTech¬Æ Professional product line to include development of marketing materials for dealers and distributors, launch of a consumer warranty program sold through contractors, creation of product knowledge training videos and how-to-use videos for entire project line launch of 5 new products to existing product line introduction of new hardscape product line for outdoor masonry contractors and a web based app for ease of shopping Developed digital strategy and led development of social media content for Teflon.com website, Facebook, and targeted email blasts Nominated for two DuPont Marketing & Sales Excellence Awards - Stone Care Breakthrough retail packaging and Teflon¬Æ fabric protector implementation of ""My Life History"" integrated campaign.          Company Name    City  ,   State    NA Communications Manager   01/2004   to   01/2008       Managed and developed marketing communications programs for the Apparel Business, Active Outdoor Market Segment using an integrated approach to create balanced programs for the business to build their respective brands and businesses.  Monitored and facilitated communications programs including tracking of a $5MM NA and $10MM global budget Executed NA communications programs and provided global guidance on implementation of brand strategy Managed Teflon¬Æ Brand Licensing Program and Trademark Usage to hundreds of customers and was the liaison with DuPont for the Teflon¬Æ brand Earned commendations from business managers for communication deliverables that targeted desired audiences and articulated the value of branded products.          Company Name    City  ,   State    Marketing Communications Specialist
Marketing Communications Coordinator   01/1988   to   01/2004       Advanced through a series of promotions and career progression in the marketing communications field.  Developed comprehensive understanding of the printing industry by collaborating with the Printing & Publishing Technical Marketing Organization.  Provided end-use marketing support to marketing representatives; managed global hang tag program, customer trademark usage and customer retail programs.  Networked and built relationships both internally (marketing, technical legal, etc.) and externally (alliance partner and customers) through various programs and projects.          Education      Strategic Leadership Certificate      Goldey-Beacom College  ,   City  ,   State              Bachelor of Science  :  Business Administration Office Management    Business Administration Office Management        Associate of Science      Goldey-Beacom College  ,   City  ,   State              Professional Affiliations    American Marketing Association (AMA) Outdoor Industry Association (OIA) American Association of Textile Chemists and Colorists (AATCC) National Association of Uniform Manufacturers and Distributors (NAUMD) Marble Institute of America (MIA) National Tile Contractor Association (NTCA)       Skills    advertising, approach, brand strategy, Brand Management, Budget, com, content development, content, driving, email, Event Management, Leadership, legal, marketing, Market, Marketing Communications, marketing materials, Marketing & Sales, masonry, materials, media relations, Negotiations, packaging, POS, PR, Public Relations, research, retail, sales, strategy, Strategic, website   "
CONSULTANT,"         LEASING CONSULTANT       Executive Summary      Dedicated leasing consultant, highly skilled in conflict resolution and customer relations.  My main focus is satisfying tenants and maintaining high occupancy rates¬†all while reporting any major issues to property owners and taking the initiative to find workable solutions. I am a q uality-focused Leasing Consultant who genuinely cares about property conditions, resident satisfaction and fulfilling property owner needs.¬†          Education      High School Diploma     June 2010       Bethel High school   City  ,   State       Member of the Drill team
Member of Color guard with BHS marching band
Graduated with the second highest rank in the JROTC program        Bachelor of Arts  :   Psychology   2016       Virginia Wesleyan College   City  ,   State       Major in Psychology, Minor in business,¬† Introduction to Business coursework,¬†  Coursework in Business Management and Administration,¬† Coursework in Organizational Development ,¬† Coursework Accounting            Core Qualifications          Skilled multi-tasker  Team player  Microsoft Office  Knowledge of leasing and market conditions      Decisive  Personable  Fast learner  Fair housing mandates  Flexible schedule            Interests    Volunteered with homeless shelter at Virginia Wesleyan College, Volunteered with neighborhood tutoring at Virginia Wesleyan College, Community Service for CHKD with my class at Virginia Wesleyan College, Volunteered at my church in Hampton, VA (Sixth Mount Zion Baptist Temple), PORTfolio Program.      Skills    ¬†communication skills, computer literate, credit, addressing customer concerns,  People skills: enthusiastic people person, advanced problem-solving, great organizational skills, ¬†quick learner, Retail Sales, sales, team player, telephone, visual displays      Professional Experience      Leasing Consultant   03/2014       Company Name   City  ,   State       Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).  Immediately record all telephone and in-person visits on appropriate reports.  Inspect models and available ""market ready"", communicate related service needs to Property Manager.  Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.  Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.  Update availability report, process applications for approvals.¬† i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval.   Follow up with applicant regarding status.  Ensure apartment is ready for resident to move-in on agreed date.  Immediately follow-up on prospects that did not close and attempt to close sale again.  Secure new resident's signature(s) on appropriate paperwork prior to move-in.  Orient new residents to community.  Gather information about market competition in the area and file.  Filing resident paper work  Completed resident folders and Move-Out Folders          Customer Service Representative (Summer Position)   05/2012   to   08/2012     Company Name   City  ,   State       Family Dollar customer service representatives meet and greet customers, assist in sales, and answer questions about products and services.  ¬†operate cash registers   Answered product questions with up-to-date knowledge of sales and store promotions.   Politely assisted customers in person and via telephone.  Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.          Third Shift Cashier (Summer Position)   05/2010   to   09/2010     Company Name   City  ,   State       Greeted customers entering the store to ascertain what each customer wanted or needed.  Using Point of Sale (POS) system, take customers order in either Drive-thru or at front counter.  Collect payment and give back change as needed.  Repeat customer order for accuracy, assemble customers order, hand order to Customer, thank customer.  Must be able to communicate to production area, any Special requests by customer.  Re-stock condiments and dry products (cups, napkins, utensils) for customer and store use.  Operated a POS system to itemize and complete an average of number customer purchases.          Sales Associate   04/2008   to   06/2010     Company Name   City  ,   State       Provided prompt, accurate, and friendly service to our customers through the achievement of customer service standards.  Scans a customer order and handles the payment transaction.  Followed procedures in handling cash, checks, coupons, gift certificates, food stamps, and WIC vouchers.  Politely assisted customers in person and via telephone.  Answered product questions with up-to-date knowledge of sales and store promotions.  Bagged sold merchandise per customer's request.  Directed calls to appropriate individuals and departments.  Built long-term customer relationships and advised customers on purchases and promotions.          Additional Information     RELEVANT COURSEWORK:    Introduction to Business-as CEO of project team, developed and wrote business plan for ""Soul of The South"". Presented plan orally and in writing to ""Shark Tank"" judges consisting of alumni of VA Wesleyan College and the surrounding community.¬†     Original research project for psychology course:¬†conduct an independent empirical study, prepare a paper on their research, and defend the effort in an oral examination before a committee comprised of the project advisor, one other psychology faculty member, and one faculty member outside of psychology.¬†For my¬†independent study I will be testing the¬†effects of distraction and timing on short term memory. I will be using music in my study to test the impact of auditory distraction on short term memory performance by using word recall.¬†Timing is another independent variable in my experiment. Each¬†participant will have to recall a number of words during a certain time duration while listening to music and while not listening to music.¬† ?     "
CONSULTANT,"         ENGINEERING CONSULTANT           Professional Summary    To deliver value in a professional position in the oil and gas industry that utilizes my attributes and unique skillset. Long standing track record of outperforming management?s goals and milestones while reducing time, costs, and minimizing non-productive time. Incorporate both analytical and creative skills to visualize ideas, and find solutions and proactively avoid problems. In depth understanding of how mechanics and tools can be utilized for optimized functionality, economics, and safety, from experience on marginally productive plays where lowered and predictable costs were a key driver. Meticulous with invoices to ensure costs are accurate and what was agreed upon. Developed in-depth analytical and mechanical problem solving skills through years of field experience, comprehensive discussions with vendors, and learning/listening to those with more experience. Wealth of knowledge about timelines, workflows, costs, effective troubleshooting, and seamlessly integrating field and office personnel into a unified team from righand experience and field engineering experience. Continuously consider HSE and regulatory facets and how to implement them without unduly disturbing operations, when possible.         Accomplishments      Developed Unit?s drilling program in this area.  o	To date, Drilled Unit?s longest lateral (6,891?), fastest GW well (17.54 days spud to TD), and only 8.75.  lateral.  Cleveland Play: o	Developed Unit?s drilling program in this area.  SOHOT Play (Grady County, OK): o	Developed Unit?s drilling program in this area.  o	Drilled Unit?s fastest Medrano well to date (19.35 days spud to TD).  Regularly put in charge of developing the drilling programs in Unit?s new core plays and drilling one-off and two-off wells.  Proficient in Wellview reporting software.  Directed increased expectations and new standardization for reporting requirements in the field and office across drilling, completions, and production groups.  Worked closely with the Wellview Master User to make appropriate changes.  Field Engineer (and continued Drilling and Completions Engineer), Unit Corporation, Tulsa, OK     	Sep 2008 "" Mar 2011 Unit?s field representative (completion/frac consultant) to prepare for frac jobs, flowback, and putting on pipeline to handover to the Production group.  Relief pumped a route in Western Oklahoma for eight months.  Drilling Consultant rotation for twelve months on the same rig I performed Drilling Engineer duties for.  Safely and efficiently P&Ad 80+ wells over including one in the middle (literally) of the Washita River, encompassing all regulatory requirements, bidding and awarding work, overseeing operations, selling/transferring/disposing of reclaimed tubulars and surface equipment, location reclamation, and making good on surface owner relationships Worked with surface owners to access property to stake wells, resolve ROW concerns, and settle surface damages "" liaison between surface owners and Unit?s Landmen.  Designed, bid, and awarded dirt work and confirmed final location was built as expected and suitable for the drilling rig.  Drilling and Completions Engineer, Unit Corporation, Tulsa, OK   		     June 2007 "" Sep 2008 Designed completion procedures for the wells I drilled (perf intervals, acidizing, frac job, etc).  Work closely with Production Foreman to ensure optimal communication between field and office.  Communicate closely with drilling consultants to confirm office and field are on the same page.  When problems occur, drove to rig site to be Unit?s onsite representative.  Worked with team to confirm well was drilled and completed in a manner that maximized benefits to long term project goals.  Intern, Unit Corporation, Tulsa, OK 	  		    Sep 2005 "" June 2007 Handled all regulatory paperwork and ensured compliance for the drilling and completion engineers.  Helped gather preliminary offset data for drilling engineers through a variety of software packages and resources.  Prepared/requested bids for mud programs, cement program, directional, etc.  Confirmed accuracy before passing along to engineers.  Heavily involved in implementing Wellview software across Unit?s drilling department (field and office) and setting up custom reports to match Unit?s reporting requirements.  Wrote training manual for drilling consultants.  Trained Completion and Production Engineers as requested.  Derrickhand, Nabors Drilling, CO          Dec 1999 "" Apr 2003 Calculated/measured mud properties and adjusted chemical additives accordingly.  Repaired, maintained, and supervised mud pumps.  and other solids control equipment operational status.  Assisted driller and tool pusher in daily operations of drilling rig.  Helped coordinate work efforts of three subordinate employees.        Experience      Engineering Consultant    July 2015   to   Current     Company Name   Ôºç   City  ,   State      Fulfilling a variety of engineering needs for clients "" reservoir engineering, acquisitions & divestitures, company/prospect valuations, production engineering, drilling engineering, data compiling and ?clean-up.  services, etc.  o	Using a diverse assortment of software packages "" ARIES, Powertools, Petra, HIS Enerdeq, Drilling Info, Wellview, etc.          Staff Production Engineer    February 2015   to   July 2015     Company Name   Ôºç   City  ,   State      Worked with an older Permian well set riddled with inefficiency issues in the Midland Basin, cleaned up the billing structure and obscure routing issues, and identifying/addressed many HSE issues.  .  Experience with Production Explorer, IHS, PHD Win, and Drilling Info software packages to complete work.  .  Took up an initiative "" which was unsuccessfully addressed in previous years "" to get the field staff up to date with technology and digital record keeping, and made significant progress in jumping some of the hurdles to work together.          Senior Drilling Engineer    March 2011   to   February 2015     Company Name   Ôºç   City  ,   State      Marmaton Play:.  o	Drilled Unit?s longest lateral (9,870?) and fastest well (8.71 days spud to TD) to date.  o	Over the first 18 months, reduced average spud to RR from 30+ days to 13.14 days, DHC from $2.1MM to $1.37MM, and reduced outliers by 68%.  o	Dramatically outperformed offset operators in all metrics "" spud to TD days, DHC, and outliers.          Education      Bachelors   :   Mechanical Engineering      University of Tulsa          Mechanical Engineering          Publications    Horizontal Marmaton Wells in Beaver Co, OK "" Drilling Improvements and Lessons Learned?, AADE National Technology Conference and Exhibition, Cox Convention Center, Oklahoma City, OK, 27 Feb 2013. Lecture. While unsuccessfully seeking leads on a prospective drilling improvement system, two companies very shortly thereafter implementing the exact idea described, with one filing a patent and pursuing commercial development. TRAINING Landmark ARIES Fundamentals. Dustin Simmons Advanced Sucker Rod Lifting for Gas Well Deliquidification. Norman W Hein Jr Marginal Well Commission: Open Hole Log Interpretation. Gary W Batcheller Petroskills: Gas Well Deliquidification. Dr. James F Lea Oil Well Blowout Prevention Systems School, OU, (IADC WellCAP). Glen Wanzer Leadership Essentials. Kurt Webber Halliburton Drill Bits & Services: Drill Bit Technology Seminar. Multiple lecturers K&M Technology: Extended Reach Eng. Design and Implementation Course. Multiple Lecturers Blade Energy Partners: Principles of Tubular Design. Stan Mason PTTC: Completion & Stimulation(s) of Horiz. Wells in Tight and Unconv. Res. Larry K Britt Society of Petroleum Engineers: Drillstring Design. Frank J Schuh Baker Hughes: Drill Bit Technology Seminar. Multiple lecturers Baroid: Drilling Fluids Technology. Multiple lecturers Murchinson Drilling School: Operational Drilling Technology Course. Bill Murchinson       Skills    acquisitions, billing, clients, Explorer, Win, PHD, progress, record keeping, routing   "
CONSULTANT,"         SR. CONSULTANT           Professional Summary     A dedicated, versatile, and results-driven professional with 20+ years of IT experience.  A proven track record with ability to work well with others to achieve common goals, resolve conflicts, and manage external relationships.  Demonstrates leadership skills by a track record of achievements and contributing to a positive work environment while motivating others to accomplish goals themselves.  Highly self-motivated, self-directed, and attentive to detail.  Ability to effectively prioritize and execute tasks in a high-pressure environment.  Extensive experience working in a team-oriented and collaborative environment.  Ability to solve problems with the available information, prioritizing, and making timely decisions.  Outstanding project and program leader; able to coordinate and oversee all phases of project-based efforts.  Strong analytical and decision making skills.       Core Qualifications         Software/Application:  MVS Sysplex Environment, TSO, ISPF, JCL, JES2, SDSF, IMS, DB2, Ops/MVS, REXX, Thruput Manager, Workload Manager, Automate, SYSVIEW, Omegamon, Remedy, Omegaview, CICS, Strobe, RMF, SMS, Unix, Java Scripts, Windows 9x/NT, Microsoft Office Suite (Outlook, Word, Excel, OneNote, Powerpoint, and Project), Unix, SUN, Solaris, SNMP, IBM/AIX, Tivoli, TSM, CA-1, CA-7, Autosys, ESP, CA-DE, Control-M, Control-EM, Zeke, Zebb, Zack, Jobtrac, Scheduler, Candle Monitor Workstation, Robot Scheduler, Netview, XPTR, Java Scripting, TCP/IP     Hardware:  BM Rxx & Zxx Processors, SUN Processor, IBM RS/6000, STK Automated Tape Silos, Hitachi 7700, EMC DASD, AS/400, OS/390, VSM             Experience      Sr. Consultant    June 2015   to   November 2015     Company Name   -   City  ,   State      Part of a team specializing and applying solutions for Workload Automation needs.  Proactively recognized and assessed problematic areas and applied 'best practices' solutions when needed   Created and modified application schedules in the Workload Automation product for the Application Development Team Setup and executed quality testing for all environments   Provided training and documentation to development teams Acted as a liaison between business units           Consultant/Sr. Consultant    September 2004   to   April 2015     Company Name   -   City  ,   State      Part of the Professional Services team both for M/F and Open Systems.  Created, debugged and modified complex job schedules using CA Workload Automation in different platforms.  Focused on meeting deadlines while practicing customer service.  Communicated effectively with all levels of management while providing the progression with the implementation.  Strong analytical background to determine and make the right decision in quick and timely manner.  Experience included a range of initiatives in pre-sales, sales, post-sales, planning, analysis, and implementation of solutions.  Promoted effective coordination as a liaison between with all business units   Effectively instructed training sessions for the customers  Demonstrated documentation skills in processes, test and implementation plans, and training outlines   Utilized CA Services Best Practices to accurately and efficiently implement products within the client environment   Serve as a Subject Matter Expert in the products to help resolve complex and technical issues that came from product implementation and/or product functionality           Data Center Team Lead    April 2000   to   September 2004     Company Name   -   City  ,   State      Managed, coached, mentored, and led a team of direct reports which oversaw the data center operations from the daily batch processing and scheduling, tape librarians, change management, incident ticketing, networking, monitoring and availability of all functional equipment for the Office Depot stores worldwide.  Verified all escalation was handled properly if crisis arose.  Made sure the team was focused on customer satisfaction.  Able to spot trends and applied preventative policies and procedures.  Oversaw the batch cycles which included fulfilling a role to implement projects and enhancing processes   Demonstrated ability to apply IT in solving business problems  Defined and communicated project milestones, service level agreements, and resources   Wrote and issued employee appraisals, setup work schedules, developed daily and weekly reporting, and involved in empowering employees   Accounted for overall system performance (mainframe and AS/400), maximizing resources to enhance batch workload and CPU resources     Accountable for all the networking and POS systems at the Office Depot retail stores           Data Center - Professional/Team Lead    November 1990   to   April 2000     Company Name   -   City  ,   State      Part of the data center operations team which oversaw the daily batch processing and had numerous responsibilities over the years of employment ranging from tape librarian to a successful team lead.  Coordinated a test system to develop a better scheduling and Business Resumption process to eliminate redundant workload Applied the daily Change Management tickets   Acted as a liaison for Allstate International companies to setup daily workload schedules.  In 1997, acted as a consultant with local management, Allstate home office personnel, and Motorclub personnel to migrate all functionality to Illinois Served as a SME (subject matter expert) in DB2, IMS, and other Allstate accountabilities Supported and performed responsibilities for the weekend of IMS and DB2 database backup utilities.  Performed recoveries, image copies, pointer checkers, stacked utilities, timestamp recoveries, etc.  Part of the Business Resumption (BR) team which managed system resources and batch schedules during catastrophic disasters.          Education      Bachelor of Science   :   Computer Information Systems      Wingate University   -   City  ,   State      Computer Information Systems        Actively pursuing PMP and Scrum Master certifications                Skills    IBM/AIX, Application Development, AS/400, Automate, Automation, backup, CA-1, CA-7, Change Management, CICS, CA, Hardware, consultant, CPU, client, customer satisfaction, customer service, DASD, database, documentation, senior management, financial, functional, home office, IBM, DB2, MVS, image, IMS, ISPF, Java Scripts, Java Scripting, JCL, JES2, team lead, letters, librarian, mainframe, managing, meetings, mentor, Excel, Microsoft Office Suite, Office, Outlook, Powerpoint, Windows 9, NT, Word, Netview, networking, Omegamon, OS/390, personnel, policies, POS, processes, Processors, project management, quality, quick, reporting, retail, REXX, IBM RS/6000, sales, scheduling, Scrum, service level agreements, SMS, SNMP, Solaris, SUN, TCP/IP, telecommunication, time management, Tivoli, TSM, TSO, Unix, utilities   "
CONSULTANT,"         FRAGRANCE CONSULTANT         Licenses     Phlebotomy Certification 2014
  Electrocardiogram Certification 2014       Skill Highlights          Accomplished in hematology  Laboratory diagnostic equipment  Sample checking  Quality control procedures   Strong work ethic              Professional Experience      Fragrance Consultant     11/2013   to   12/2013      Company Name   City  ,   State      Greet Clients, Provide knowledgeable service to clients, communicate product knowledge, sales.         Office Manager     06/2007   to   06/2012      Company Name   City  ,   State      Managing sales team.  Organizing daily logs.  Receiving and processing customer requests.  Customer service and sales activities.  Managing and inputting payroll.  Job quality control and monitoring.General assistance/administrative support for the owners of the company.         Customer Service     01/2006   to   04/2007      Company Name   City  ,   State      Customer Service,Trouble Shooting products, Direct Selling, Customer Support, Accounts management.         Education and Training      Certification : Phlebotomy Technician     2014     Arkansas College of Health Careers   City  ,   State  ,   United States           Electrocardiogram Technician     2014           Associate of Arts  :   General Studies   2010     Arkansas College of Health Careers   City  ,   State  ,   United States    General Studies       Pulaski Technical College   City  ,   State  ,   United States           Skills    administrative support, Clients, Customer Service, Customer Support, Detail oriented, Direct Selling, filing, Hematology, Managing, Medical coding, Organizing, payroll, Phlebotomy, processing customer requests, quality control, Receiving, sales, specimen collection, Technician, Trouble Shooting     "
CONSULTANT,"         OWNER/PRINCIPLE CONSULTANT       Executive Profile     Education and project management consultant with a career path that emphasizes strategy and development. Throughout my career, my passion has been supporting high-level influencer's in educational and youth-serving non-profit organizations in both strategic and tactical decision-making. I have worked in high-performance and high impact educational organizations for 15 years. I am an effective motivator and results oriented leader with a passion for excellence and working with diverse individuals. I have superior cross-functional and remote team communication skills, and am committed to follow through on all challenges for ultimate organization success.        Skill Highlights          Project Management   Social Entrepreneurship  Service Quality Improvement  Budgeting  Change Management  Facilitation, Training, and Instructional Design      Hard-worker  Fast Learner  Business and Strategic Planning  Cultural Competency  Knowledge Management Systems Design and Implementation            Core Accomplishments       US Army Veteran. Logistics and Supply Specialist. Honorably Discharged.     Scrum Agile Expert Certified.   Understands Agile philosophy and practices including Scrum, Kanban, DSDM, Crystal, XP, and FDD; Has a working knowledge of the various Agile and Lean project management methodologies; Has ability to compare and choose which methodology would be appropriate in a given situation.     PMP. Application in process.         Professional Experience      Owner/Principle Consultant      May 2013   to   Current      Company Name   Ôºç   City  ,   State     Manages a portfolio of higher education, youth and family-serving non-profit clients.    Provides development, IT strategy and knowledge management systems consultation, advice and implementation.   Provides operational workflow support, project planning, project management, management training, and technical writing of grant proposals, reports, press kits and master economic development plans.         Continuing Education Instructor     Jan 2013   to   Jun 2015      Company Name   Ôºç   City  ,   State     Consistently receives high evaluation ratings by CT State Employees and professional students for personal leadership and productivity courses.  Provides instruction in Traditional and Waterfall Project Management methods.  Uses ADDIE instructional design method to roll out continuing education courses that meet the needs of adult learners.         Project Manager     Jun 2005   to   Nov 2011      Company Name   Ôºç   City  ,   State     Developed and directed 6-year $1.225 million grant program designed to teach library and IT staff at 25 colleges and universities skills consistent with meeting needs of 21st century learners.  Led team of project staff and a consultant to design a sustainable business model for grant partner organization. Conducted business planning activities. Facilitated strategy sessions with high-level directors and influencer's across multiple educational organizations. Developed financial models.   Managed both on location and remote grant project staff. Developed communication plans. Oversaw project team tasks  and schedule. Managed vendors. Implemented dashboard task and resource management system.  Administered, managed and successfully closed grant program budget. Managed estimated versus actual budget. Reviewed and edited budget reports in collaboration with Financial Specialist.  Submitted reports and final deliverables aligned with sponsor requirements.  Developed training program for IT and Library staff in digital preservation tools and techniques.  Traveled to partner institutions to provide workflow support and acquire resources in support of local institutional preservation program implementation.  Designed quality management plan. Reviewed project quality based on plan requirements.         Assistant Librarian to Director of Distributed Learning     Aug 2001   to   Jun 2005      Company Name   Ôºç   City  ,   State     Researched effective delivery models for consultation services, including marketing, production, intellectual property, and service quality evaluation methods in support of DCAPS.  Prepared background reports, summaries, and documentation for Director of Distributed Learning.  Designed and managed 6-week intensive summer youth educational program.         Education      Course  ,   Management Consulting   2008     Cornell University Johnson School of Management   Ôºç   City  ,   State            Course  ,   Financial Accounting   2007     Cornell University Johnson School of Management   Ôºç   City  ,   State            MLIS  ,   Library and Information Science   2001     University of Pittsburgh   Ôºç   City  ,   State             MEd  ,   Education   2000     Northwestern State University   Ôºç   City  ,   State             Bachelor of Arts  ,   Theater   1999     Northwestern State University   Ôºç   City  ,   State            Additional Information      2015 Secretary. Hartford Commission on Art and Cultural Affairs.   2007 FRYE Institute Fellowship. Council on Library and Information Resources/Emory University.   March 2006  Library Journal Mover and Shaker. Recognizes leaders in the library and information science field.   2006 Co-writer and co-designer of successful Rockefeller Foundation  $63,000 Grant program to create an after-school music production studio and educational program for at-risk youth at the Southside Community Center in Ithaca, NY.         Computer Skills      MS Office Suite   MS Project  Adobe CS  SharePoint      "
CONSULTANT,"         WMS CONSULTANT         Objective     Looking for the position of a supply chain consultant, where I can optimize a company's business, by  providing supply chain solutions and building an efficient customer relationship.       Summary of Skills      Strong understanding of supply chain principles with an expertise in warehouse management.   Functional knowledge in the end to end warehouse systems with an experience in Manhattan Associates' Warehouse Systems.  Complete understanding of Inbound, Inventory and Outbound in a Warehouse.   Excellent knowledge in software development life cycle with an emphasis in analysis and testing.  Ability to clearly define and execute test plans and procedures.   Ability to meet deadlines and deliver projects on time.  Strong analytical and problem solving skills.  Hands on experience in troubleshooting computer hardware peripherals.        Work Experience      Company Name    City  ,   State    WMS Consultant   05/2015   to   Current       Created Test Cases for inbound receiving and put-away fields.  Verified ASNs after parsing multiple ASNs using XML format.  Created Inbound and Outbound License Plate Numbers.(iLPN/oLPN).   Configured and Tested System directed and manual put-away.  Configured the inventory to move an item from one active location to the another; one active location to a reserve.  Configured Wave Management, Task Management, Locations, Wave Process Types and Inventory Need Types.  Tested partial shipment and RF receive menu.  Tested the PIX transaction to keep track of Inventory Movement.  Worked on back-end testing of the databases by writing SQL Queries to join the tables, verify the data, etc.     Environment: Manhattan Associates WMOS 2013, SQL Server 11.02  ¬†   Client: Li&Fung(2013) ¬†         Company Name    City  ,   State    Quality Assurance Engineer   11/2014   to   05/2015       Performed necessary software and hardware evaluations as per the client's requirements.  Designed and modified user interfaces to accommodate new verticals.  Assisted engineers by troubleshooting and configuring LANs, switches, routers and firewalls.  Modified and tested prototype using working models for computer simulation.  Documented and reported bugs to the developers.  Ensured that the data from the production server is valid and not redundant.  Worked with other engineering disciplines to evaluate interface between hardware and software and analyze the operational and performance requirements of overall systems.  Worked towards customer satisfaction and overall sales by analyzing and correcting internal software and other customer problems.  Performed site surveys, commissioned and installed hardware equipment at the client's site.          Company Name    City  ,   State    Junior PeopleSoft Developer   06/2014   to   11/2014       Implemented web based applications using Oracle's PeopleSoft technology for internal projects in the company.  Worked on Oracle's PeopleSoft Supply Chain Module (SCM) to implement customer order, inventory and fulfillment management.  Used PeopleTools to develop an order management portal and implemented business logics for the order management system.  Worked on relational databases by querying relevant data and optimizing performance through normalization.  Worked on the eight steps of PeopleSoft application development with emphasis on design and creating page definitions.  Involved in various aspects of software development and generated reports using PeopleSoft's Structured Query Report (SQR).     Environment : Oracle PeopleTools 8.46, Oracle Database Express 11g.         Company Name    City  ,   State    Senior Technology Consultant   01/2012   to   05/2014       Assisted users with hardware and software issues using the university's Lab resources.  Monitored and managed computer labs at the University of Florida.  Assisted Professors in setting up the lab for exams, practical experiments.  Organized and maintained online classroom reservation system.  Enforced lab policies and procedures.  Promoted as a senior technology consultant during the period of work..  Certified as a Technology Consultant by the Academic Technology Labs, University of Florida.          Education      Master of Science  :  Computer Engineering   May 2014     University of Florida  ,   City  ,   State  ,   USA     Received Achievement Award from the College of Engineering, University of Florida for my academic accomplishment.          Bachelor of Technology  :  Information Technology   2011      Anna University  ,   City  ,   State  ,   India     Graduated with First Class Distinction.         Technical Skills      Programming Languages:   Java  Web Technologies:             HTML5, CSS3, Java Script, PHP, JQuery  Development IDE:               Eclipse, Microsoft Visual Studio 2012,                                                                                                       Matlab     Database:                            Microsoft SQL Server R2, Oracle 9i/10g/11g  Testing Tool:                       Microsoft Test Manager  Software Suite:                    Manhattan Associates SCOPE, Oracle's PeopleSoft Supply Chain management(SCM).     "
CONSULTANT,"         PROCESS CONSULTANT           Professional Summary     Experienced operations manager and entrepreneur who built 4.5 million dollar company without start up capital or outside investment. Supremely organized with ability to identify and solve challenges in growth environment, performing at peak when boundaries are in constant state of change. Visionary professional excels at recognition and anticipation, coupling ability to diagnose with skill to execute. Confident negotiator who understands nuances of variables, timing, and leverage in negotiation.    Strength Finders: Analytical/Context/Command/Futuristic/Relator        Key Skills          Negotiations  Strategic thinker  Team building  Driven  Advanced problem solving skills      Operations analysis  Process development and execution  Employee training, support,  and development  Project management            Professional Experience      Process Consultant    January 2014   to   Current     Company Name   Ôºç   City  ,   State      Develop processes that allow company use of business metrics to provide both macro and micro analysis of company performance. Provide structure from which to scale operations, identifying productive and unproductive work activity.  Determine then deploy management practices for small and medium sized business to operate with increased financial clarity and operational efficiency.  Process requires macro understanding of a given business's primary economic driver.  Once identified, modify processes to simplify the execution of that driver.  Full conversion to objective business practices, eliminating management decisions made in a vacuum.  Objective is often met by defining strict data entry process and schedule, returning data faster and more accurately, then requiring all decision making be originated from the most current information available.  Implement and deploy procurement processes to optimize cost savings, ensuring proper leveraging of organizational buying power.          Director of Operations    January 2012   to   January 2014     Company Name   Ôºç   City  ,   State      Converted company culture from subjective management driven by opinion to objective management driven by data.  Streamlined accounting system to be deployed as management tool, thereby changing organizational behavior to respond to financial goals.  Achieved 14% savings in operational costs by applying line item approach to attacking costs, starting from highest cost to lowest.  High to low formula proved cost effective as buying power leverage and ROI were optimized.  Recognized changing business climate required more nimble communications, researched available solutions, negotiated cost effective pricing, then deployed ""cloud"" management of company data and IT processes.  Authored and deployed best practices for hiring of employee and sub contracted labor resources, exposing corporate strength and weakness points in human resource management.   Provided general and accurate understanding of company cash flow needs in a volatile revenue environment.          Founder, President and CEO    January 2002   to   January 2011     Company Name   Ôºç   City  ,   State      Founded company which provided corporate housing services to corporate clients and relocating individuals.  Managed sales volume growth from $52,000 in 2002 to sustained volume of 2,000,000 in 2004, with company revenues reaching $4,500,000 in fiscal 2011.  Managed temp housing procurement for Toyota Motor Manufacturing expansion into Blue Springs, Mississippi.  Demand for apartments far exceeded local supply, requiring swift and creative negotiation to inspect and procure all available apartment space in a condensed time period.  Through complex acquisition of both apartment and hotel supply all team members were placed on the ground on time and in line with cost budget.  Project generated $2.3 million in revenue at targeted gross margin and doubled company apartment inventory.  Expanded and managed operations in Cincinnati, OH and Lexington, KY.  Provided service to customers in other area markets, including Louisville, KY, Columbus OH, and Dayton, OH.  Recognized that gross margins were damaged by ineffective leasing policies, and aggressively adjusted lease procurement practices to decrease leasing costs without compromising sales volume or raising overhead.  The results were dramatically improved margins and company profitability.  Maintained high margins by proactive management of apartment inventory, strategically matching customer demand to available space.  Twice negotiated deals to double company revenue by expanding to out of state markets.  Provided daily operational support to out of market employees, directing activities by intelligent use of market performance data.  Successfully developed co-branding relationships with vendor partners to supply Vesta customers with no cost products in exchange for market exposure.  Recognized in Entrepreneur magazine for fast ""no excuses"" growth.   Consistently sold apartment inventory to industry competitors due to high service standards and effective quality control practices.  Developed and managed highly effective employee base with very low rate of attrition.  Recognized for providing exceptional employee support by employing a ""listen first"" approach.   Navigated through recession by focusing like a laser beam on key company revenue drivers and primary costs.  Company remained cash flow positive by quickly mobilizing in September 2008 to meet fast changing market conditions.  Applied high level cost analysis to company, deploying new procurement processes to secure 11% COGS year over year reduction from 2008 to 2009.  Surveyed for customer feedback, leading the industry by being first to include high speed Internet and flat screen TVs as standard items in all apartments.  The cost was absorbed by increased demand for service.  Notable corporate clients: L-3, Proctor and Gamble, Toyota Motor Manufacturing.          Education      BA   :     1987    University of Wisconsin Green Bay   Ôºç   City  ,   State      GPA:   GPA: 3.47    GPA: 3.47        Languages    German (Professional working proficiency)      Personality      Analyst, idealist, goal setter, personal development, political junkie, CNBC, humor, neat, spontaneous, visual, Apple, forward thinker, bold, confidence, fitness, investments, optimism, cool design, service, travel,  humility, curiosity       "
CONSULTANT,"         MANAGEMENT CONSULTANT       Summary     Human capital manager and operations strategist who works with cross-functional teams to translate organizational values and objectives into actions that drive impacts in local and cross-cultural contexts.       Highlights          Training and development  Personnel records maintenance  New hire orientation  Exceptional interpersonal skills  Innovative  Cross-Cultural Mediation expertise  Consensus building techniques  Process improvement strategies  Multi-site operations  Systems implementation  Flexible  Self-motivated  Market research and analysis  Customer-oriented  Strategic thinker  Schedule management  Problem resolution  Deadline-oriented      Interviewing expertise  Performance management strategies  Manager coaching and training  Event management  Strategic planning  Global and strategic sourcProject management  Leadership/communication skills  Product development  Business operations organization  ing  NegotiationsProcedure development  Analytical  Team building  Cost reduction and containment  Staff motivation  Group behavior and dynamics  Outreach programming specialist  Exceptional problem solver  Articulate and well-spoken  Time management  Meticulous attention to detail  Works well under pressure            Accomplishments      Process Improvement ¬†   Oversaw implementation of new phone system which resulted in more cost-effective service.    Data Organization ¬†   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.    Training ¬†   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.     Project Management: ¬†   Initiated [project] which resulted in [positive outcome].     Human Resources: ¬†   Spearheaded new [program] program which increased retention.    Operations Management: ¬†   Managed [operation].   Handled all functions related to [program].    Staff Development: ¬†   Launched well-received program of professional development courses for all staff.    Mentored and coached employees resulting in a 12% increase in productivity.   Spearheaded an employee engagement program, resulting in a [ ]% decrease in annual employee turnover.Streamlined the branch operations, resulting in a [ ]% reduction in operating budget.Boosted customer satisfaction ratings by [ ]% in under [ ] months.             Experience      Management Consultant   06/2014   to   09/2014     Company Name   City  ,   State      Developed growth plans by identifying key clients, key targets and priority service lines.Generated business development awareness by implementing in-depth sales and marketing training programs.Identified key growth opportunities for the business through [ ].Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.Directed strategic initiatives to achieve [organizational objective].Developed organizational change management strategies.     Identified process boundaries and determined opportunities to automate processes and functions.Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.Conducted activity-based analysis of business processes and made recommendations based on the findings.Documented process flows and developed requirements for functional improvements and enhancements.Tracked, analyzed and interpreted trends in [ ] data.Developed metrics used to determine inefficiencies and areas for improvement.Developed organizational change management strategies.            Engagement and Operations Coordinator   05/2014   to   Current     Company Name   City  ,   State      Directly managed multi-million co-operative budgets supporting global GTM strategy.Identified strategic partnerships and gathered market information to gain a competitive advantage.Generated over $2 million per year in revenues resulting from large-scale direct marketing campaign.Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.Identified ""bottlenecks"" and implemented new and improved processes and policies.Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.Developed metrics used to determine inefficiencies and areas for improvement.Tracked, analyzed and interpreted trends in [ ] data.Documented process flows and developed requirements for functional improvements and enhancements.Conducted activity-based analysis of business processes and made recommendations based on the findings.Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.Elicited stakeholder feedback and input through interviews and surveys.Defined the scope and goal of new projects, including [ ].Coordinated all department functions for team of [ ] employees.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Accountable for [business area] including overall customer satisfaction.Managed team of [number] of professionals.Spearheaded cross-functional initiative to achieve [objective].Strengthened company's business by leading implementation of [project].Created organizational flow charts and career path reports to evaluate employee compensation information.Designed the employee performance evaluation process and merit program.Created and implemented the exit and interview program process.Created and modified job descriptions within all departments.Worked with senior-level management to create fair and consistent HR policies and procedures.Monitored [ ] project budgets each [ ].Monitored project schedules for [ ] projects at a time.Developed and shared best practices across the company, including [ ].Oversaw the development and launch of [ ].Identified inefficiencies and made recommendations for process improvements.Optimized the overall customer experience through [ ].                    President     Current     Company Name   City  ,   State      Accountable for [business area] including overall customer satisfaction.Captured 55%+ market share with new product quickly brought to market.Managed team of [number] of professionals.Spearheaded cross-functional initiative to achieve [objective].Strengthened company's business by leading implementation of [project].Built innovative production processes from scratch for a cutting-edge [ ] product.Formulated a comprehensive business plan complete with clear and actionable sales goals and targets.Hired and trained [ ] new employees, which increased the size of the staff by [ ]%.Tracked and evaluated staff performance, and handled all promotions and terminations.Analyzed client requirements, created a business plan and drove strategy development.Identified key growth opportunities for the business through [ ].Managed the day-to-day tactical and long-term strategic activities within the business.Presented company goals and objectives to new principals.Established knowledge-sharing processes for [ ] associates throughout the organization.Coached and mentored [ ] staff members by offering constructive feedback and taking interest in their long-term career growth.                 Resident Advisor   03/2011   to   05/2012     Company Name   City  ,   State      Facilitated a weekly discussion group about relationship issues for men and women.Pursued ongoing education and training opportunities to further develop professional skills.Cultivated positive relationships with other mental health professionals, programs and associations.Planned and ran [ ], an outreach event targeted at [ ].Communicated with local agencies, schools, churches, courts and employers regarding client involvement and attendance in programs.             Education      Bachelor of Arts  :   Psychology   2014       Biola University   City  ,   State  ,   United States of America      Minor in International Development  Coursework in Business Management         Affiliations     Gates Millennium Scholarship Alumni Network  Biola Provost Advisory Committee      "
CONSULTANT,"         CONSULTANT TO OWNER           Education      Florida International University     1984       Bachelors Degree  :   Hospitality Management    City  ,   State              Executive Experience      Company Name   City  ,   State    Hotel, Restaurant & Marina    PRESIDENT   May 1979   to   October 2010             Skills       BANQUET & CATERING DIRECTOR  ¬†   Put together the menus for different family functions, business meetings, luncheon's and special functions.  Planned and developed our breakfast, lunch and dinner menus, which we utilized for daily operations.  Baked and Cooked all of our menu items on a regular basis and rotating schedule as needed to fill gaps in the schedule.  Instituted a program for the operation and maintenance of all equipment used in daily production of food and beverages.  Implemented an employee incentive program to improve the quality and timely service of all customers on and off premises.  Ensured timely deliveries of lunches and platters for off premise catering and managed vehicle sanitation and safety for drivers and other personnel.     GENERAL MANAGER  ¬†   Responsible for overseeing Scheduling and training of 35 to 40 part and full time employees, that made up the marina, motel and restaurant operations.  Always maintained the highest degree of Customer service to customers and ensure that all employees are following these most basic and very important company standards.  Ensure that we had adequate staff members, and supervisors for each shift and were prepared for any special events, functions and holidays.  Train managers to grow sales and profits by thorough and diligent attention to quality and implementation of accurate cost controls for each department.  Developed a timely response and follow up program for customer complaints, ensuring proper corrective actions were in place to avoid future complaints.  Put together the required business plans and laid out the marketing and operating budget, for the construction loan of the restaurant.     VENDOR & PURCHASING SUPERVISOR  ¬†   Research different vendors and process credit applications necessary to set up accounts with these vendors, to handle the purchases of food, beverage and Equipment.  Prepare and document the paperwork, correspondence and payments, between the Purveyors and Vendors.  Monitor the performance of the different purveyor's we purchase from to ensure we are getting the best price, quality and service, we deserve.  Set up and maintained the Food & Beverage inventory and placed the orders with each Purveyor on a daily and weekly basis.  Managed the physical inventory process on a biweekly basis, and computer input of all relevant documentation, to monitor accurate food & beverage costs.  Maintained the par levels set up for the different food, beverages and supplies utilized throughout the entire operation.  Checked all incoming shipments for accuracy of invoices, bill of laden and various shipping certificates.  Examined goods for quality, quantity and any damages or shortages that may be present with deliveries. Oversight and maintenance of proper storage practices for all types of food and supplies received.     INSURANCE, LICENSE & PERMIT SPECIALIST  ¬†   Set up accounts with the different insurance agencies to procure and manage the Property, Liability, and Workers Comp & Health Insurance for the company.  Filed the paperwork for the application and maintenance of the Business Licenses, ABC License and Health Department Permits required to operate the restaurant and marina.  Worked with the Bookkeeper, Accountant as well as the Local, State and Federal Tax authorities to process the required, weekly, quarterly and annual, tax filings.        Accomplishments      Was an Active member of the Eastern Shore of VA Chamber of Commerce & Tourism Commission for over 25 years.  Committee member and Booth Captain of the Seafood Festival & Harvest Festivals, the two principal annual fundraiser's, for the Chamber.  Helped found the Eastern Shore Chapter of the Virginia Restaurant Association in 1984, which later became the Va. Hospitality & Travel Association, VHTA.  Treasurer of the Eastern Shore Chapter, since it's inception in 1986.  Helped found the Eastern Shore Chapter of the Recreational Fishing Alliance, RFA.  Wachapreague Town Planning Commission Member for eight years.  Helped design and build the 200 seat Island House Restaurant, which opened in the spring of 1979.  I was instrumental in building and maintaining the Island House's reputation, as one of the longest family owned and operated restaurant's, on the Eastern Shore.    Worked closely with many Local, State & National Charities, such as the United Way, Eastern Shore Rural Health, the Food Bank, Lighthouse Ministries, and The Eastern Shore Literacy Commission, to plan and host numerous fundraiser's at the Island House and other locations around the Eastern Shore of Virginia.  Personally catered private Backstage Banquets for Jimmy Buffett, his band and crew, for 25 years, at different concert venues in several states.  Invited by Senator John Warner, to help cater the first Virginia Christmas tree lighting ceremony at the Russell Senate Office Building in Washington D.C., in 2005.         Experience      Company Name     November 2012   to   April 2013     Consultant to Owner   City  ,   State       Duties and Responsibilities;  ¬†  Worked as a Consultant to the owner, management and staff in the startup and operation of the new restaurant and catering facility.   Put together and managed the physical inventory for the food, beverages, paper & chemical and various items needed to operate the restaurant.   Instrumental in Developing a breakdown of the recipes and menu entrees, which I used to input of all relevant documentation, to monitor the food & beverage cost system.   Coordinated, merchandised and played a pivotal role in the setup of the new Coffee, Smoothie and Alcohol Bar, including beverage recipes and glassware to be utilized. Gave advice in the areas of local marketing, merchandising and managing the business, based on my thirty plus years in Hospitality Management.          Company Name     October 2011   to   July 2012     General Manager   City  ,   State       Duties and Responsibilities;  ¬†  Hire and maintain adequate staff to cover daily and weekly store shifts. Responsible for keeping payroll costs in line with budgeted figures. Worked to meet or exceed the monthly sales and expense goals the company had for the Exmore store. In charge of placing bi-weekly orders from the Ace Warehouse as well as orders from certain local vendors of Hardware and Lawn and garden supplies. Responsible for receiving Purchase Orders from all incoming deliveries of  stock from Ace and outside vendors. Attended monthly General manager Meetings at the home office in Fruitland, Maryland, reporting on issues and concerns at the store level.           Company Name     April 2011   to   October 2011     Assistant Manager   City  ,   State       Duties and Responsibilities;  ¬†  In charge of Daly operations during a given Breakfast, Lunch or dinner shift. Oversee employees to ensure that customer service was the best and food service times were kept to a minimum. Work to keep payroll costs in line with budget, while making sure we had adequate staffing for the day and week ahead. Our focus was on consistently great Customer service Experiences, with a eye on McDonald's Corporate service times for drive through and sit down foodservice. Held Weekly meetings with store management, to communicate any issues and comments regarding weekly, monthly and year to date budgeted sales and expense goals.          Summary     Become an integral part of company Team, by applying the skills I've learned from my 30 plus years of managing the Wachapreague Hotel, Marina & Island House Restaurant. A self motivated and goal oriented person who works well with others to plan and coordinate the many aspects of on and off premise catering functions. Utilize my experience to manage daily operations, encourage and direct staff and develop new ideas to improve on existing procedures within the facility.     "
CONSULTANT,"       Pavithra  Shetty           Summary     Customer-oriented Principal Consultant knowledgeable about developing and implementing successful business solutions that drive productivity and growth. Offering expertise in SQL, Data Visualization, Scripting language and more than 6 years of experience in the software industry.       Experience      Principal Consultant   Company Name    |    City  ,   State      |    June 2018   -   Current     Design, Develop, Test and Document Business Intelligence reports:   Gather Business needs to develop interactive dashboards and BI reports.  Work with Data warehouse and other data sources to get data for Data Visualization Using Business Intelligence Tool.  Write SQL Queries and Stored procedures to pull data to Visualization Tool.  Modeling the data to efficiently pull the data for visualization  Design Dashboard and Provide insights to management and departments to make Data driven decisions.  Embed BI reports to Customer Application using .NET Framework, JavaScript. Which uses Web APIs to access BI reports.  Create and Peer review SQL queries for ad hoc data reporting.  Managed junior developer by delivering consistent coaching and constructive feedback.   Design, Develop, Test and Document SQL Queries, Stored Procedures, .NET Codes in order to maintain and add features to Student Information System.   Communicate with clients to gather requirement for new data collection or for change request.  Design a data model and web interface for collecting new data and improve existing system.  Peer review codes to validate correctness and integrity of the system.  Perform Unit test, Integration test and Regression test in Development and QA environment for Build Release.  Follow Agile Methodology for software development using Azure DevOps for better utilization of time and resources.  Create SQL queries for ad hoc data reporting.  Support end users resolving technical issues.         Business Intelligence Developer   Company Name    |    City  ,   State      |    September 2015   -   May 2018     Designing, developing, validating, and documenting SQL queries, graphical reports, dashboards, and data warehouse applications that support the strategic initiatives.   Reviewed project requirements to identify customer expectations and resources needed to meet goals.  Conceived, developed and implemented wide range of BI solutions.  Optimized data gathering processes, analysis procedures and visualization strategies.  Created and oversaw dashboards with QlikView.  Create and maintain SSIS packages using Microsoft Visual Studio. Extract the data from files received through SFTP and upload the data-to-data warehouse in a required form.  Using given technical specs create flat files and send data files to clients using SSIS package. Also, automate maintenance of SQL Server databases and updates.  Analyzed code and corrected errors to optimize output.  Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.  Wrote user manuals and other documentation for roll-out in customer training sessions.  Established and maintained key relationships with business stakeholders to promote future opportunities.  Managed 2 junior developers by delivering consistent coaching and constructive feedback.         College Student   Company Name    |    City  ,   State      |    January 2015   -   May 2016     Most accomplished College Projects:  Predicting Breast Cancer:   Create machine learning model to predict malignant tumors.  Used Python - ""Random Forest Classifier"" to predict malignant tumors in breast tissue.  Here, main idea is building multiple models with different sample and different initial variables from train data set.  Goal is to determine what attributes provide the most information that can be used to predict malignancy.  My model was tested against ‚Äútest data set‚Äù for accuracy and it is 96% successful in predicting whether the tumor is malignant or benign.   Data Mining- Image Classification:   It is the process to categorize images into one of several categories. Classification requires training for each image category.  Constructed Training and Test data for given image data using Java programming.  Constructed the five different classifier models using each training data file.  Tested these classifiers using test data and compared the prediction accuracies among five different classifiers. Achieved 95% accuracy.         Software Engineer   Company Name    |    City  ,   State      |    October 2013   -   January 2014     Develop code in java and document artifacts including unit test plans and ensure that the output is as per the specifications:   Execute tasks with both procedural and OOP development techniques.  Best practices for efficient and easier to maintain code.  Best practices for securing web applications.  Inserting, querying and managing data stored in databases or files.           Skills        SQL Server/MySQL  Data Analysis and Visualization  C#/.NET framework      Python  JavaScript  Azure DevOps          Education       Master of Science  Computer Science    University of Illinois At Springfield   ,    City  ,   State        Completed coursework in Data Science, C# Programming and .NET and Data Mining.  3.95/4.0 GPA          May 2016          Bachelor of Engineering  Information Science    P.A College of Engineering (VTU)   ,    City          ""Best Outgoing Student"" Recipient  Honor Roll 2010-2011          May 2013        "
CONSULTANT,"           MEDIA CONSULTANT         Professional Summary    FILM &MEDIA |PUBLIC SPEAKING &COMMUNICATIONS |PRODUCTION |EDITING |STAFF MANAGEMENT
SUMMARY OF QUALIFICATIONS
 Award-winning multi-media professional with 14+ years of wide-ranging experience in film, television and video production. Self-motivated and
highly reliable; work well both independently and as part of a team. Proven ability to manage multiple projects and deadlines. Tactful and
diplomatic, able to build and develop small and large creative and technical teams. Sophisticated communication skills with strong
troubleshooting capabilities; collaborate well with managers and external partners to effectively develop teams and organize workflows from pre-
to post-production. Seeking an opportunity to leverage my diverse skills and contribute to the success of creative teams.      Skills          MS Word, Excel, Outlook, PowerPoint, Internet  And social media savvy  Editing: Final Cut Seven, Avid, Adobe Premiere  Production scheduling, budgeting, script review & breakdowns:  Movie Magic  Administrative, Scheduling  Adobe Premiere, Script  Arabic, Staffing  Avid, Stories  Budgeting, Time  Content, Management  Clients, Video  Delivery, Video Production  Documentation, Videography      Editing, Workflow  Fluent in English  Film  French  Fundraising  Hebrew  Invoicing  Director  Magic  Marketing  Media production  Excel  Outlook  PowerPoint  MS Word  Negotiations  Communicator  Camera  Photography  Presentations  Pricing  Processes  Public relations  Public speaking  Speaking  Read            Work History      01/2017   to   Current     Company Name   ‚Äì   City  ,   State      As a Partner in a videography and photography production service focused on lifestyle presentations, pitch a range of services to
potential clients.  Maintain effective professional relationships with people from diverse backgrounds: meet with industry
representatives and media partners, liaise with clients.  Negotiate pricing, responsible for product delivery and invoicing.  Create and maintain production schedules and optimize staffing.  Manage day-to-day workflow including video and photography
production.  Define and ensure guidelines, best practices and processes are followed by the team while providing support and expertise.  Obtain necessary licenses and documentation for location shoots.  Identify production-related problems and implement appropriate
solutions.         MEDIA CONSULTANT  ,     01/2010   to   07/2015     Company Name   ‚Äì   City  ,   State      Directed public relations campaigns and developed media plans with the director of a well-known grassroots media production and
distribution organization.  Organized fundraising and public speaking tours.  Directed and Line Produced feature-length film: coordinated staff on set, created and adhered to shooting timetable.  Managed
production staff.  Filmed and translated interviews.  Collaborated with the executive producers on production decisions, fundraising and
marketing.  Set up engagements in the US and Europe and did speaking tour to promote film.         07/2006   to   07/2009     Company Name   ‚Äì   City  ,   State      Communicated with Newsroom Producers and Video Production Managers to plan and develop content strategies.  Consistently met
shooting, editing and production deadlines.  Gathered and shared information quickly and calmly under tight schedules and constantly
changing situations.  Filmed live events and conducted interviews.  Put together news packages.  Edited footage and published content online.  Operated
camera for single- and multiple-camera productions.  Successfully persuaded interviewees to tell personal stories to a regional audience.         Education      MA  :   Film &Media Production  ,   09/2016     New York Film Academy   -   City  ,   State           Work History        01/2017   to   Current     Company Name   ‚Äì   City  ,   State      As a Partner in a videography and photography production service focused on lifestyle presentations, pitch a range of services to
potential clients.  Maintain effective professional relationships with people from diverse backgrounds: meet with industry
representatives and media partners, liaise with clients.  Negotiate pricing, responsible for product delivery and invoicing.  Create and maintain production schedules and optimize staffing.  Manage day-to-day workflow including video and photography
production.  Define and ensure guidelines, best practices and processes are followed by the team while providing support and expertise.  Obtain necessary licenses and documentation for location shoots.  Identify production-related problems and implement appropriate
solutions.         MEDIA CONSULTANT  ,   01/2010   to   07/2015     Company Name   ‚Äì   City  ,   State      Directed public relations campaigns and developed media plans with the director of a well-known grassroots media production and
distribution organization.  Organized fundraising and public speaking tours.  Directed and Line Produced feature-length film: coordinated staff on set, created and adhered to shooting timetable.  Managed
production staff.  Filmed and translated interviews.  Collaborated with the executive producers on production decisions, fundraising and
marketing.  Set up engagements in the US and Europe and did speaking tour to promote film.           07/2006   to   07/2009     Company Name   ‚Äì   City  ,   State      Communicated with Newsroom Producers and Video Production Managers to plan and develop content strategies.  Consistently met
shooting, editing and production deadlines.  Gathered and shared information quickly and calmly under tight schedules and constantly
changing situations.  Filmed live events and conducted interviews.  Put together news packages.  Edited footage and published content online.  Operated
camera for single- and multiple-camera productions.  Successfully persuaded interviewees to tell personal stories to a regional audience.         Languages    Fully fluent in English and Arabic, proficient in
Hebrew and French (read, write and speak)      Skills     MS Word, Excel, Outlook, PowerPoint, Internet  And social media savvy  EEditing: Final Cut Seven, Avid, Adobe Premiere  PProduction scheduling, budgeting, script review & breakdowns:  Movie Magic,  Administrative, Adobe Premiere, Arabic, Avid, budgeting, content, clients, delivery, documentation, Editing, fluent in English, film, French, fundraising, Hebrew, invoicing, director, Magic, marketing, media production, Excel, Outlook, PowerPoint, MS Word, negotiations, communicator, camera, photography, presentations, pricing, processes, public relations, public speaking, speaking, read, scheduling, script, staffing, stories, time  Management, video, Video Production, videography, workflow       Additional Information      FILMFESTIVALS
, United Nations Associations Film Festival (UNAFF)
10th
Al-Jazeera International Film Festival
Kuala Lumpur Film Festival
Harlem International Film Festival
Manhattan Film Festival
NYACK Film Festival
The Yonkers Fest Film Festival (YOFI)
SELECTEDAWARDS
Aloha Accolade Award, Honolulu International Film Festival
Humanity Spirit Award, The World's International Film Festival (TWIFF)
Audience Award, Bellingham Human Rights Film Festival
Audience Selection Award, Uno Port Art Films     "
CONSULTANT,"         BUSINESS CONSULTANT       Professional Summary     IT Business/Sales/Operations position where my experience and technical knowledge can contribute and positively impact strategic improvements. Drive and support change for process improvement, implement technology solutions in fast paced evolving environments. I enjoy interacting with people to solve problems creatively and appreciate working in a diverse environment.           ¬†Technology / OPERATIONS 10+ years working in technical and operations environments supporting engineering, human resources, operations and finance teams. Procure hardware and software, provide quotes, detailed reporting utilizing an Access and CRM/Salesforce databases. Manage projects, timelines and teams to improve quality of methods and presentations to key stakeholders. IT Helpdesk response team - build client and server systems to business specifications, install OS, applications based on department needs, utilize Active Directory to provide updated information to management, deploy hardware, software, troubleshoot and resolve issues on notebooks, desktop and servers. Supporting Microsoft, MAC OS, Android and iPhones. MCSE and Currently enrolled in Apple Training. Track and analyze technical training, developed curriculum, procured software and implemented courses for engineers and management. Prioritized organizational needs, attention to detail within project timelines to exceed business requirements for technical training certifications. Microsoft Office Expert Support strategic initiatives by maintaining servers and systems, on site DR implementation. Utilizing MS Active Directory and iOS MDM to monitor systems and applications, support, troubleshoot and provide appropriate application access to cross functional teams while maintaining system uptime. Management Led the internal IT Team and team of IT consultants to successfully rollout 22 branch Microsoft Exchange migration. Prepared the environment, managed the train the trainer for the business teams and successfully completed the migration within the 6-month timeframe, exceeding the requirements in preparation for the company acquisition. Offered a new position within the new company. Lead and built strong relationships with the business units, program managers, engineering and management to identify technology needs, brain storm solutions, document and implement new processes which defined and exceeded management operational goals and KPIs. Direct Sales teams to position products and services which would drive margin improvements. Provide weekly cost/benefit analysis reports which lead to 94% increase in complete responses for RFQ's/RFP's and SOWs. Sales 6+ years Field Sales providing Mobility, Data Center, Networking, Cloud, Security, and Professional services and solutions to Enterprise customers. Understand the customer needs, goals and KPI's and their IT environment to be able to provide the appropriate technology solution, or alternative solution to solve problems. Partner with subject matter experts to deliver web-based solutions to C-level executives, IT teams and procurement. Build and establish solid relationships with customers to understand their current technical environment, growth initiatives and end goals to better provide services and solutions which solve immediate challenges and a path to meeting their end goals. Provide technical presentations, manage product life cycles, partner with OEMs and distribution channels to exceed customer satisfaction from order to fulfillment. Consistently build pipeline to meet and exceed 3X goals, forecast monthly/quarterly revenues and margin. Customer focused, oversee the technical team in execution of services and results, meeting and exceeding customers KPI's and business goals. Power user with Microsoft Dynamics CRM and Salesforce. Utilizing research engines and web tools understand the competition, search for new accounts with projects that align with our solutions and services to call. Document all activities within CRM/Salesforce. Communication Interpersonal and cross-functional communication skills, effective presentations, ability to multi-task and prioritize, time management. Creative, confident, always learning and flexible in understanding needs and working with diverse teams. Ability to share technical information with non-technical teams where they can relate and understand in a non-condescending, positive and learning environment.       Skills          Complex data transformations  Data operations abilities  Ability to validate data  Exceptional interpersonal communication  Project development  Goal attainment  Organized  Operations management      Project management  Conflict resolution  Efficient multi-tasker  Deadline-oriented  Relationship building  Coaching and mentoring  Customer service  Verbal and written communication            Work History     01/2018   to   Current     business Consultant       Discuss customer requirements, analyze business practices, recommend appropriate business models, recommend process improvement, research and review financial systems, interview candidates, create business plan, implement business plans, assist customer in projects needing improvement and resolve client issues.        02/2016   to   12/2017     Field Account Executive      Company Name          8 a.m.  5 P.M.  oncall 24 x 7) New Account Development.  identify prospects, documenting information on environment and current partners, cold calling, establish and build relationships to develop business solutions for the datacenter, cloud, security, mobility solutions and professional services.  Exceed customer satisfaction with consistent focus and communications to my customers building long term credibility, Customer First.  On target 2017, 2016 103% margin goals.  power user with Microsoft Dynamics CRM, certified Cisco Business Value Analyst, MCSE, VMWare Solutions Professional Won and signed Professional Services contract with the largest retail customer in the Northeast.  Represented the Northeast Sales Team at Diversity Events.  Participated in numerous events and activities held by the GNEMSDC.        06/2011   to   05/2015     commercial account executive      Company Name          8 a.m.  5 P.M.  oncall 24 x 7).  Established solid relationships, maintained and defended existing customers while identifying, qualifying, building, closing net new business.  Consistently meeting and exceeding the annual Sales Quota of $21M+- FY11 - 105%, FY12 - 145%, FY13 127%, FY14 136% - Awarded Sales Warrior FY14 increasing margin overall by selling better products with higher margin retention.  Saleforce.com power user, building reports, extracting data, daily pipeline updates and weekly forecasting utilizing Salesforce and knowledge from customer meetings.        06/2005   to   06/2011     business operations analyst      Company Name          8 a.m.  5 p.m.  Operations Support to the Northeast and Southeast Sales teams, assist teams in building revenues exceeding $4B annually while maintaining healthy margin, monitoring revenues to meet business goals.  Compile and deliver weekly reports to Sales Management, identifying key areas and issues of focus, products generating highest margin/revenues and overall success compared to other regions in the U.S.  Provide products, services and technical configurations to Request for Pricing (RFP) and Response for Quotes (RFQ) for customers throughout the eastern U.S.  Implementing and maintaining sales leadership strategy by consistently working on improving margin with positioning key products.  Assist in influencing business growth in areas specific to product and solutions to exceed customer needs.  Liaison between Sales, Product Management, GBU's, Engineering, participating in meetings and calls to discuss technical updates, product releases, issues and roadblocks with potential solutions.  Present highlights and key information to the sales teams at weekly meetings.  Strategic focus to increase product penetration, utilizing product changes and refresh solutions while maintaining customer satisfaction and building a get-well plan for recovery of margin and revenue in those accounts and areas that did not meet sales management expectations.  sales Operations - Excellence coach |Compaq computer corporation | October 2002 - june 2005 8 a.m.  5 p.m.  Promoted from Inside Sales Executive after 4 months supporting enterprise accounts which exceed $500M in mobility sales to coach and develop inside sales teams and their supervisors utilizing recorded calls, product sales and department performance reports.  Developed team members for compliancy, call quality, accuracy of information and productivity.  Improved outbound sales calls performance by 137% increase in sales performance over a 6-month period.  Evaluated the Inside Sales process, accessibility of information needed while cold calling, resulting in streamlining Inside Sales teams access to resources, manuals, product information and promotions on a second display.  Positive results in providing customers with immediate responses and information resulted in higher sales, confidence in Inside Sales teams and overall satisfaction and performance.  This initiated a new monthly sales incentive program which monitored and captured the tools and resources used in the successful sales process.  Utilize CRM and Access database results to provide analytics and statistics for data center calls, build and create reports, spreadsheets, charts and present to management weekly, identify areas of improvement for sales performance, establish programs to meet new requirements and train individuals/teams on how to meet/exceed new criteria for call center success.  director of information technology | metrowest bank | may 2001 - october 2002 8 a.m.  5 p.m.  oncall 24 x 7) Reporting into the VP of Operations, managed and lead the IT infrastructure team on daily and strategic IT initiatives and business process re-engineering.  Managed the migration of 22 branches from Lotus Notes to Microsoft Exchange in preparation for the bank to be acquired.  Collaboratively met with and worked with the functional departments implementing technology to streamline and consolidate time consuming processes, including outsourcing a legacy manual check process, which resulted in no downtime or delay in check distribution.  systems software engineer | compaq computer company | June 1995 - May 2001 8 a.m.  5 p.m.  oncall 24 x 7) Helpdesk/technical support for Multivendor Systems Engineering.  Built/configured hardware, install software, troubleshoot, maintain driver updates and perform system backups.  Work on desktops, laptops, workstations, servers.  Utilized Microsoft System Center Management Tools, Ghost, manage the Exchange Server for the MSE Team.  Acquired Microsoft Certified Systems Engineer digital equipment corporation | operations manager information security 8 a.m.  5 p.m.  Managed, maintained the Access data base to capture, monitor, report potential security issues on client machines, set security parameters within the engineering organization.  Weekly reports/updates to management to determine potential breech.  U.S.  travel to train groups within the company on compliance, identify areas of concern and information critical to protect.         Skills    streamline, Analyst, develop business, business plan, business plans, business process re-engineering, call center, charts, Cisco, closing, coach, cold calling, com, Compaq, hardware, CRM, client, customer satisfaction, data base, desktops, financial, focus, forecasting, functional, Ghost, information security 8, information technology, Inside Sales, IT Support, laptops, leadership, Lotus Notes, director, meetings, Access, Access database, Microsoft Certified Systems Engineer, MCSE, Microsoft Dynamics, Exchange Server, Microsoft Exchange, migration, enterprise, positioning, Pricing, processes, process improvement, Product Management, quality, Reporting, research, retail, RFP, selling, Sales, sales management, servers, software engineer, install software, spreadsheets, statistics, strategy, Strategic, Systems Engineering, technical support, troubleshoot      Education          Degree  :                 Google IT Support Certificate - currently enrolled via Coursera  :            May 2018     AS  :   Computer Information Systems     Mount Wachusett Community College   -         Computer Information Systems           BS  :   Business Management    Lesley University   -         Business Management           AS  :   Business Administration    Mount Wachusett Community College   -         Business Administration    "
CONSULTANT,"         CONSULTANT ACCOUNT       Summary    This letter is to express my interest in your          . I believe that my skills and qualifications make me a viable candidate for this opportunity. Below is a brief summary of my skill set for your consideration. I am confident that my experience and professional dedication will enable me to provide your organization with the skills you expect from your staff. I look forward to meeting you. I can be contacted at 404      Skills          PROFESSIONAL SUMMARY  Experienced, results oriented Customer Service Supervisor with a proven record of achieving business goals and objectives. Adept at communicating with all levels of management, sales, and internal departments to coordinate overall customer experience efforts. Demonstrate success implementing and executing key projects.  Leadership (14 years)  Process Improvement  Proven Project Management Skills (1 year)  Strategic Account Planning  Manage Cross Functional Teams  Strong Analytical Skills  Customer Experience/Retention  Excellent Negotiation Skills              Experience      Consultant Account   12/2014   to   Current     Company Name      Responsible for strategic and tactical execution of project management initiatives that support the account management workgroup.  Define project scope, goals and deliverables that support business goals in collaboration with leadership and key stakeholders.  Drive online portal utilization strategies and approaches to increase business automation.  Launched a Core Team to the promote business automation - up 20 points (Q1 44% - Q2 64%) Drive and evaluate best practices and determine approaches for customer relationships.  Driving record breaking results for Customer Loyalty Index (South #1 at 9.73%) and a record breaking survey score for the South's Net Promoter Score of 83% Drive and evaluate ways to minimize churn, to protect Verizon's customer base Audit and Certify action plan initiative that will drive the desired results Collaborate with field partners to drive opportunities and penetration into VES accounts Proactively conduct analysis to identify root causes and data trends across key account management metrics.  Verizon Business & Government Customer Operations Supervisor Account Management (Global Enterprise Advisors.             09/2013   to   12/2014     Company Name   City  ,   State       Define, develop and implement strategic account plans encompassing AR reduction, business automation utilization, monthly audits and proactive servicing.  Led Self-Serve Execution team for the South Area (Initiative) Communicate with customers, management and internal departments to coordinate account projects as outlined in strategic account plan.  Delivered strong engagement at the account level and was able to overcome substantial opportunities with inherited relationships;  88%  Customer Relationship Survey  1H2014  - Top Supervisor Team Net Promoter Score of 87% 2H2014 Professional experience continued Novella Walton Phone: 404-556-7261   Email: Novella.Walton@VerizonWireless.com          Page 2 of  2 Lead and direct forward thinking Global Enterprise Advisor team in servicing fortune 100 customers.  Assisting Sales to renew existing contracts, introducing new services via migrations.  Strong 2Q Leadership Net Promoter Score improvement, from 69% to 100%  June and July Manage and provide sales and services for 15 key enterprise contracts representing an $8-10 million revenue base.          Supervisor Account   05/2011   to   09/2013     Company Name      Provide support to internal and external customers through equipment order processing and account maintenance transactions for National, Major, and SMB Accounts.  Partnering with the Business Sales Channel to service our customers, assist with escalations, and handle large research requests as required.  The focus is to complete all requests sent through Workflow Manager with accuracy and in a timely manner ensuring commitment times to our customers are maintained.  This role will provide online support as needed and will answer all account, equipment ordering, and My BIZ/VEC related questions.          National Account Business Service Center Supervisor   03/2005   to   05/2011     Company Name   City  ,   State       Responsible for working with peers to provide alternative to successfully increase quality and productivity measures.  Implemented strategies to reduce churn to <>  Offer alternatives scripting to increase customer satisfaction and net promoter scores.  Interface with training to identify training needs and assign to SMEs (subject matter experts).  Monitor and track phone team's performance through intraday reporting and systems.  Evaluate individual performance through daily interactions, audits, monitoring and feedback.          Education and Training      Bachelor of Arts  :   Communications   1984       Mercer University   City  ,   State       Communications        Skills    Account Management, Process Improvement, Sales        Additional Information      Awards and Recognitions 2006 Top Team Award (August and October) Ranked  #1 of  17 Supervisory Teams 2006 4th Quarter Leader 2009 Winner's Circle Award (Alltel Migration) Projects Strategic Churn Reduction Team Center Champion for the release and implementation of  OneSource S.E.L.F (Supervisor Enrichment Leadership Fundamentals) Alltel Migration Project NSA Account Team Supervisor          June 2004 - Mar 2005 Consumer Support / CMA Supervisor          May 2000 - June 2004      "
CONSULTANT,"         PRINCIPAL CONSULTANT       Summary    Supply
Chain and Logistics & management professional with traditional supply chain and transformation experience. Developed & supported evaluation of key process
functions such as strategy & business planning, category management,
strategic sourcing, contractor lifecycle management, vendor risk management,
SRM, purchase to pay and spend analytics. Managed strategy execution,
organizational redesign, strategic cost reduction and utilized technology as
an enabler for Supply Chain effectiveness.

¬†      Skills          Organization  Planning & Prioritizing  Flexible Thinker  Not a destroyer of value              Experience     06/2013   to   Current     Principal Consultant    Company Name   Ôºç   City  ,   State     ¬∑¬†¬†¬†¬†¬†¬†¬†
Provide consulting
services to clients on supply chain transformation initiatives, including
developing integrated, target operating models for large procurement
organizations.

¬∑¬†¬†¬†¬†¬†¬†¬†
Help
support the evaluation of key process functions such as strategy, business
development, category management and vendor management.

Provide investment
recovery services which includes brokering used gas processing equipment of all
types such as cryogenic, amine systems, high pressure separators and
refrigeration systems.         06/2006   to   09/2013     Strategic Sourcing Manager    Company Name   Ôºç   City  ,   State      Monitor performance of suppliers and apply appropriate methodology to ensure expected contractual outcomes.  Establish governance, processes, escalation and controls to ensure well managed and healthy partnerships.  Investigate and propose solutions to remedy supplier non-performance situations.  Assess and anticipate changing business requirements and recommend changes to supply chain processes, tools and systems.  Build comprehensive category strategies utilizing market intelligence, demand management, sustainability, supplier diversity, quality, and total cost of ownership and align it to stakeholder goals and strategies.  Drive value through demand management utilizing spend analytics.  Prepares and oversee the execution of short and long term supplier diversity strategies, objectives, and action plans.  Drive contract utilization with effective implementation plans, metrics and reporting.  Facilitate critical quarterly business reviews, bringing key suppliers together to drive joint feedback and continuous improvement activities for each assigned category of management.  Develop and measure benchmarks on cost utilization of assigned categories employing industry best practices.  Manage the supplier base by contracting new suppliers as needed and working to strengthen current supplier relationships.  Build and employ stakeholder mapping to manage stakeholders and build relationships.  Identify non-compliance to contracts, conduct root cause analysis, and resolve issues.  Create and apply market intelligence for key commodities to drive category strategies and communicate with stakeholders.  Develop and deliver supplier rationalization targets to reduce supplier base.  Build comprehensive cost models to drive better understanding and results with supplier negotiations.  Analyze and report sourcing results to senior staff.  Deliver cost savings and compliance with corporate goals.  Collaborate with legal staff to review and enhance the contract process.  Develop and mentor staff to support company growth.  Responsible for direct management of the team including budgets, staffing issues, resource allocation and vendor relationships.  Conduct employee performance reviews, coaching and mentoring and career development.  Promotes work force diversity and employee safety.         12/1981   to   06/2000     Transportation/Logistics Planner    Company Name   Ôºç   City  ,   State      Coordinated the logistics tasks of material from suppliers in the U.S.  to Saudi Arabia.  Ensured that all project material was received and properly packed.  Ensured that all project material shipped was delivered to various job customer job sites on time Facilitated various delivery methods including rail, boat, ground or air transportation using the provider's software systems to manage material tracking and assist with planning and scheduling.  Assisted in obtaining necessary transportation permits for inbound and outbound cargo, as required to facilitate timely logistics processing.  Coded, and prepared proper paperwork for method of shipment.  Ensured that materials were shipped in the most timely and efficient manner according to document processes.  Planned the transportation route and payload, selecting the mode of transportation, tendering the order for transportation, and tracking the shipment from pick up through delivery, while maintaining cost compliance, freight savings, and adherence to service and contractual requirements.  Consolidated fragmented loads to achieve freight savings while complying with service and contractual requirements.  Initiated overcharge/undercharge freight bill claims with carriers and tracked reconciliation of the same per regulatory standards, Prepared and updated daily and monthly logistics schedules to assure deliveries, coordinating material deliveries suppliers and customers Provided internal and external reports as required.  Negotiated all contracts with freight carriers including barge, airlines, container, and foreign ports.  Conducted staff meetings, Managed all special projects.  Knowledge of international freight transactions, customer requirements & commercial shipping terms enabled a role as Global Oil Spill coordinator.  Assisted in the administration of supply agreements for rail, barge, and truck carriers.  Ensured compliance with all state, federal, environmental, safety, and hazardous waste regulations.  1 | Page.          Investment Recovery Manager      City  ,   State      Optimized return on investment of surplus, obsolete or idle equipment through reuse, trade or sell on the world market via: Management of global investment recovery and asset rationalization strategies.  Managed a company-wide program for the identification and redeployment equipment.  Developed and managed processes for bid auctions, private or negotiated sales for divestiture of surplus equipment.  Performed bid evaluations and recommendations for awarding contracts.  Developed methodology and standards to calculate or quickly determine: Fair market value Rationalization options Asset evaluation Business cases to optimize the financial return on the disposition of company assets Department performance metrics and industry ""best practices"".  Developed and managed relationships with third party vendors to minimize costs associated with rebuilding, repairing, or disposing of surplus assets.  Developed procedures to protect company's surplus equipment for compliance with Sarbanes Oxley and internal audit requirements regarding the sale and transfer of surplus assets.  Tracked all costs associated with the identification, tracking and redeployment of all surplus or idle equipment.  Managed surplus equipment database ensuring data integrity and accuracy of asset transfers sales revenue.          Education and Training          Bachelors  :   Business Management    LeTourneau University   Ôºç     State      Business Management            Houston Graduate School of Theology, Houston- M-Divinity & Homiletics Communications              Skills    business development, business planning, hazardous waste, internal audit, logistics, mentoring, procurement, repairing, risk management, sales, Sarbanes Oxley, scheduling, strategic sourcing, supplier management, vendor management      Activities and Honors    Expert in Human Capital Management Consultancy Development Strategic Partnerships
*Entrepreneurial Leadership, Project Management AND Business Development
*Executive Training and Development Workshop/Seminar Design and Facilitation Revenue Enhancement   "
CONSULTANT,"         LEASING CONSULTANT       Summary    To attain a position with a client and team oriented business that promotes my customer service aptitude while expanding company-wide knowledge to meet office oriented goals.      Experience      Leasing Consultant     Jan 2016   to   Current      Company Name   Ôºç   City  ,   State     ¬† Associated with the
leasing of vacant units in the property to help ensure a high occupancy rate
and assisting in customer service, and resident retention of current residents.

    ¬† Assist in daily
inspections and upkeep models and target units, ensuring they are presentable
and ready to show to prospective residents.

¬∑¬†¬†¬†¬†¬† Perform duties
associated with the rental of apartments, deal closing for renewals, and
off-site marketing.    Process rental
applications and complete related forms, verify all information in rental
applications. Obtain and review applicants credit report for review and final
approval of the Resident Manager.
    ¬† ¬† Record traffic sheets,
guest cards, and/or daily reports updated of leasing activity such as
inquiries, appointments, rentals, intent to vacate notices, move-ins, and
move-outs.    ¬† ¬†Assist in maintaining
required inventories for community supplies and equipment.    ¬† ¬† Assist in maintaining
up-to-date and accurate reports and completing all reports as requested by
Resident Manager and/or Corporate Office.    ¬† ¬†Collect and handle rents
and deposits. Prepares rent receipts.
    ¬† ¬†Handle resident concerns
in the absence of Resident Manager or Assistant Manager.

    ¬† ¬†Project a professional
image by meeting all Company Standards.

¬†

¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†

         Leasing Specialist     Jan 2014   to   Jan 2016      Company Name   Ôºç   City  ,   State     Interviews prospective tenants and records information to ascertain needs and qualifications.  Tours prospects to vacant/model apartments, discusses size and layout of rooms, available amenities, such as swimming pool and saunas, location of shopping centers, services available, and terms of lease.  Conducts outreach marketing on a weekly basis including outreach to shopping centers, stores, and other businesses within the local area.  Enters all traffic (walk-ins, emails, phone calls, leads) into Yardi as well as follow up on all inquiries regarding current and future unit availability.  Completes lease form or agreement and collects rental deposit.  Inspects condition of units prior to move-in to ensure they are clean of debris and meet company standards.  Enter work orders and submit service requests to maintenance personnel for follow up and completion.  Compiles listings of available rental property.  Composes and posts vacancy advertisements on Craigslist at least 4 daily.         Leasing Specialist     Jan 2011   to   Jan 2014      Company Name   Ôºç   City  ,   State     Greet prospects and qualify by covering all criteria
(Ask questions; utilize completed guest cards, etc.).  Immediately record all telephone and in-person visits on appropriate reports.  File own guest cards and maintain according to established procedures.  Inspect models and available ""market ready"" communicate related service needs to Property Manager.  Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating.  Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing.  Update availability report, process applications for approvals.  i.e., credit check, rental history, etc.) Submit application for final approval.  Follow up with applicant regarding status.  Ensure apartment is ready for resident to move-in on agreed date.  Immediately follow-up on prospects that did not close and attempt to close sale again.  Secure new resident signature(s) on appropriate paperwork prior to move-in.  Assist in monitoring renewals.  Distribute and follow-up on renewal notices.  Monitor advertising effectiveness.  Gather information about market competition in the area and file.  Assist in the implementation of company marketing plans as needed.  Represent the company in a professional manner at all the times.         Sales Associate/ Cashier     Jan 2010   to   Jan 2011      Company Name   Ôºç   City  ,   State     Ensure customer service in the #1 priority.  Effectively supervise that sales floor to ensure customer/ associate awareness of all times.  Understand and create awareness of the factors to impact sales volume.  Maintain contact with all clients to ensure high levels of Clients Satisfaction.  Demonstrate ability to interact and cooperate with all company employees.  Build trust, value others, communicate effectively, drive execution, foster innovation, focus in the customer, collaborate with others, solve problems creatively and demonstrate high integrity.  Maintain professional internal and external relationships that meet company core values.  Proactively establish and maintain effective working team relationships with all support departments.         Leasing Consultant      Jun 2016   to   Current      Company Name   Ôºç   City  ,   State
















¬∑¬†¬†¬†¬†¬† Associated with the
leasing of vacant units in the property to help ensure a high occupancy rate
and assisting in customer service, and resident retention of current residents.

¬∑ ¬† ¬† ¬†Assist in daily
inspections and upkeep models and target units, ensuring they are presentable
and ready to show to prospective residents.

¬∑¬†¬†¬†¬†¬† Perform duties
associated with the rental of apartments, deal closing for renewals, and
off-site marketing.

  ¬∑¬†¬†¬†¬†¬† Process rental
applications and complete related forms, verify all information in rental
applications. Obtain and review applicants credit report for review and final
approval of the Resident Manager.

¬∑¬†¬†¬†¬†¬† Record traffic sheets,
guest cards, and/or daily reports updated of leasing activity such as
inquiries, appointments, rentals, intent to vacate notices, move-ins, and
move-outs.

¬∑¬†¬†¬†¬†¬† Assist in maintaining
required inventories for community supplies and equipment.

  ¬∑¬†¬†¬†¬†¬† Assist in maintaining
up-to-date and accurate reports and completing all reports as requested by
Resident Manager and/or Corporate Office.

¬∑¬†¬†¬†¬†¬† Collect and handle rents
and deposits. Prepares rent receipts.

¬∑¬†¬†¬†¬†¬† Handle resident concerns
in the absence of Resident Manager or Assistant Manager.

¬∑¬†¬†¬†¬†¬† Project a professional
image by meeting all Company Standards. ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†¬†        Education and Training      Associate of Arts  ,   Tourism, Convention, and Event Planner   Current     College of Southern Nevada   Ôºç   City  ,   State            Languages      English (Read, Write, Speak)
              Spanish (Read, Write, Speak)        Computer Skills
















Microsoft
Word ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†   Microsoft
Power Point

¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†   Microsoft
Excel

¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†   Windows
Vista

¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†   Windows
7

¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†   Yardi
Voyager

¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†   Real
Page

¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†   On-Site

¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†   MRI

¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†   Adobe
Photoshop     "
CONSULTANT,"         MARKETING CONSULTANT           Summary     Value Creator, Marketing Executive: ¬†Versatile strategic leader with over 15 years in corporate marketing, business development, and account management for Fortune 1000, niche, and start-up companies. Success in healthcare, technology, automotive, retail, and consumer-packaged goods. Proven ability to grow revenues and brand loyalty in B2C and B2B markets with innovative campaigns and targeted marketing programs.¬† Contributor to team leader with experience over million-dollar budgets. Entrepreneur mindset creative and analytical skills for measurable impact. BBA in Marketing and MBA in Management.      Skills          Strategic Planning  Forecasting, Budgets, & P & L  Brand & Product Management  Channel Strategies  Lead Generation  Account Management  Complex Selling  Software & Technology  Manufacturing   Sourcing  Sales Enablement      Business Competitive Analysis  Market Research  New Product Development  Packaging  Creative/Design  Content & Communications  Social Media & Digital   Events   Project Management, Vendor Management  CRM & Automation Apps  Call Center & Telemarketing            Experience      Marketing Consultant    May 2011   to   Current     Company Name   Ôºç   City  ,   State      Marketing services and consulting working with diverse companies in healthcare and technology.  Client roles
vary as Consultant, Contractor, and Employee in marketing leadership and managing all areas of the marketing function and
resources.  Experience focuses in corporate, startups and individuals seeking to thrive including:.          Marketing Director/Consultant    April 2015   to   December 2016     Company Name   Ôºç   City  ,   State      Increased profits by 60% in one year through restructure of business line.  A B2B technology & healthcare solutions provider and VAR for GE Imaging reporting to matrix executive leadership Oversaw marketing for three divisions to support revenue pipeline across diverse vertical markets.   Key
focus in targeting independent hospitals, clinics, physicians with bundled implementation, software, and managed IT.  Develop marketing function and oversee telemarketing team campaigns.  Lead facilitator of GE Imaging IT marketing plan including demand generation, brand development, and marketing communication initiatives; utilizing Salesforce, Autotask, WordPress, and Project management practices.  Developed content for digital and traditional including presentations, customer stories, video, blog, emails, and website.  Managed multiple events across vertical markets in business and healthcare supporting reseller channel strategies and new brand and product packaging, establishing launch programs, brand standards, calendar, and action plans.          Sr. Director, Marketing    June 2014   to   December 2015     Company Name   Ôºç   City  ,   State     A B2B healthcare informatics solutions for Employers and Payers; reporting to President/Cofounder (company sold) Developed brand and UX experience for two new technology platforms: functionality, design, and positioning: $6M target.   Oversee communications, brand standards, and proposals for consulting services, and diagnostic reports coordinating team.  Created weekly blog strategy: establish calendar, targets, and authors to drive leads, SEO, and content.  Manage public relations including media, press releases, and distribution to target industry contacts.  Initiated email campaigns, webinars, and social media entry to build brand via targeted campaigns for lead generation and other content including whitepapers.  Initiated CRM evaluation and selection to build-out system for contacts, leads tracking, and email integration.  Developed rebranding plan to establish primary and secondary brands for current and new products including competitive analysis, positioning, market research, testing, naming, product roadmap, segmentation, and identity creation.  Developed 2015 marketing plan, calendar & budget to generate  $1M in organic growth across the largest 750 plan sponsors.  Manage more than 45 branded events including sponsorship and exhibits working with the national and regional industry groups, AHIP, AMCP, World at Work, SALGBA and other national industry organizations reaching health plans and sponsors.  Developed new brand website strategy w/ engagement tools, content, and rebranding launching in 6 weeks.          Marketing Director/Consultant    January 2013   to   May 2014     Company Name   Ôºç   City  ,   State     National leader in hospital revenue cycle solutions; reported to President (company-wide cost reductions).   Launched new brand/solution with identify creation, brand standards, outbound messages, events, websites, and campaigns to market to transition customer base and build >$1M in new revenue, YR1.  Developed annual marketing plan/budget for hospital markets with PR, >20 new events, and sponsorships working with HFMA, AAHAM, & NAHAM at the local/regional/national levels.  Managed vendors & reduce spend over $50K.  Led market position to generate >$50M in qualified funnel of 2014 revenue; tracking  400% in organic sales and 75% referral.  Injected culture for optimism with brand revamp, Peer Review award, and an external focus on communications, creative tools.  Rebuilt corporate and patient-facing websites, Facebook, and LinkedIn tracking metrics and content for SEO & SEM to manage MRA voice and offset competitors' inroads.  Revamped patient communications to present positioning of patient advocacy with letters, portal, call center, and POS.  Developed first annual Customer Satisfaction Survey achieving 30% participation and delivery to >200 hospital leaders.          Director of Marketing & Executive Team Member    May 2011   to   January 2013     Company Name   Ôºç   City  ,   State     A B2B healthcare IT & RCM start-up for physicians/medical groups; company folded after two years; reported to CEO Targeted physicians in 28 states/35 specialties converting customers for EHR licenses and revenue cycle management services.   ‚ÄãDeveloped new software launch for revenue cycle including brand strategy, digital promotion, user events, and PR:  $1M YR1.  Facilitated over 25 trade show events per year supporting national, regional and community initiatives.  Rebranded practice management software and services transitioning over 300 independent practices to new solution.  Established new US lead-gen team for US including CRM, market data, reporting and talent for 25% of revenue pipeline.  Launched new website design and related communication strategies; developed advertising, trade events and public relations.  Built a social media strategy including key sites, blog, ad words, PPC, SEO, and content development to build leads and traffic.  Established marketing intelligence function across 300,000  physicians; defined key targets by specialties and campaigns for each; analyzed engagement, pipeline, and market trends using CRM, research, and satisfaction studies.  Managed a team of 10 including lead-gen specialists and outsourced vendors;  member of the Executive team.          Director of Marketing & Executive Team Member    November 2008   to   May 2011     Company Name   Ôºç   City  ,   State     Aftermarket auto parts distributor/retailer, $2B for B2B/B2C; reported to General Manager/Corporate VP (recruited by new startup  31% sales increase and >$48M in 2010.   Managed more than 100 trade and association events across North America.  Relaunched brand with new positioning strategy leveraging market research and equity with entirely new website, ad campaign, and e-marketing vehicles.  Stabilized sales to a $37M for 2009.  Managed customer relationships working with national retailers and traditional distribution channels to service DIY & DIFM markets supporting over 14,000 store locations in North America; created unique marketing support for US and Canada.  Initiated a business review and strategic plan for the largest retail customer (3,400 locations) for market tests, licensing evaluation and new product expansion worth $5M in sales for 2010.  Grew business 42% versus 2009.  Managed and contributed as executive staff member and reestablished market and sales focus, channel strategies and momentum for new sales organization.  Annual budget of >$2M spend with >25 branded customer promotion programs.          Channel Marketing Manager    April 2006   to   September 2008     Company Name   Ôºç   City  ,   State     A $150M retail business of $2B FKI Industries; FKI sold to Melrose and liquidated; reported to VP of Marketing (company divested).   Strategically managed >$20M in customer merchandising, in-line product and promotion programs for retail national accounts.  Created $5M new brand, Designer Collection program to retailers and e-tailors: new products, packaging, promotions, Internet advertising, and merchandising.  Led project management, China sourcing, and store rollout.  Created new Hickory Hardware brand customer programs including innovative merchandising, lifestyle graphics and messaging, website consumer tools, and packaging upgrades for Menards, Home Depot, Lowe's, CH Briggs: >$50M.  Established new corporate New Product Development process and tracking; reduced NPD schedules by 30%.  Established and led Lowe's marketing team, hiring resources, setting process, and leading monthly service and product and marketing programs for top customer: $20M annually;  11% in 2007.  Managed agencies and vendors to upgrade quality of marketing in strategy, branding graphics, messaging, and communications; achieved first consumer ad campaign including consumer print, HGTV sponsorship, and on-line market place.  Conducted market research projects among Pros and DIY consumers to establish branding message & channel differentiation strategies for various products resulting in packaging, promotions, and new web strategy.          Sr. Marketing Manager & Consultant    September 2004   to   April 2006     Company Name   Ôºç   City  ,   State     Start-up B2B company in speed clinical trial enrollment, reporting to COO while consulting to area small businesses.¬†   Created start-up marketing and led implementation for brand, sales, channel partners, and marketing with $1M pipeline.  Generated $400K in closed contracts in first six months and a $1.2M pipeline targeting pharma, research, and physicians.          Strategic Market Manager    April 1999   to   September 2004     Company Name   Ôºç   City  ,   State      Annual sales: $350M A B2B technology services, data, and software division of Reed Elsevier; reported to General Manager/Vice President Responsible for Brand/Product Mgt., Customer Service, Business Development, and Renewal revenues of $2.1M annually.  Generated business development revenues of $300K annually through reseller agreements.  Directed database software relaunch with emphasis on brand/product repositioning and outsourcing services,  18% growth.  Developed annual marketing plans including direct mail, advertising, tradeshows, public relations, product, and sales strategy.  Led website redesign and brand relaunch, offering and integrated marketing to multiple target audiences/industry segments.  Led acquisition and merger opportunities evaluating market position, financial performance, due diligence and initial interest.          Senior Product Manager    August 1996   to   November 1997     Company Name   Ôºç   City  ,   State      Annual sales:  $120M A design leader & marketer of gift-wrap, bags, and accessories to retail channels All Occasion Gift Wrap and Accessories.  Created revenue of $30M programs for warehouse clubs, mass merchants, and dollar chains.  Defined premium gift wrap line and positioning, created brand identity, and launched new product; $1M new business.  Grew revenues through private label programs in varying distribution channels; incremental $2M sales.  Created three new licensing programs, worked with licensors, creative, and operations resources to develop positioning and product design; launched to field with sell materials, displays, and trade advertising.  Led development of merchandising systems including permanent fixtures, promotional displays, and in-store signage.  Conducted quantitative research to evaluate 200 seasonal designs, select sku's, and create positioning and market materials.          Brand Manager    October 1990   to   July 1996     Company Name   Ôºç   City  ,   State     Annual sales:  $400M for Berol business, promoted to Sharpie Brand Manager: >$150M sales; Accessories, Art, Writing Products Manager $7OM sales;¬†Product Manager: Berol Writing/Office Products: $18M sales; Asst. Product Manager: Art/Writing Products $80M sales.   Managed $3M brand marketing budget on annual basis and tracked monthly; delivered multi-business plans on budget.   Identified and analyzed P & L objectives, cost requirements, market pricing, and business opportunities.  Redefined core brand, created positioning, redesigned products, and launched to market. Increased sales  27%.  Generated new distribution in five top retailers: $2M incremental sales via national communications campaign to build sales.  Branded import line, set quality standards, and implemented marketing for redefined target segment. Reversed 10% decline.  Created intriguing print campaigns for national market with limited budget and timing; $500K budget for teen product line.  Conducted quantitative research to evaluate 200 seasonal designs, select sku's, and create positioning and market materials.  Identified national tie-in partners to reduce print campaign costs, increase reach, and capture multiple audiences.  Managed advertising/P.R. agencies and budgets; set objectives, approved media plans, and conducted reviews.  Initiated and delivered $150K 3-phase direct mail campaign target to segmented art consumers involving national tie-in partners, product sampling, incentives, and communication reaching 80% of the national market.  Supervised brand team; managed priorities, development, and marketing projects with daily and annual assignments.          Education and Training        Inbound Marketing  ,   2017    Hubspot Academy   Ôºç   City  ,   State                Strategy Facilitation Certification  ,   2010    Leadership Strategies Group   Ôºç   City  ,   State              Master of Business Administration   :   Management      Belmont University   Ôºç   City  ,   State      Management Completed degree while keeping full-time career position          Marketing      University of Kentucky   Ôºç   City  ,   State      Earned 75% of expenses, Senior Woman of the Year Finalist, Who's Who        Professional Development      Courses: Branding and Identity Development, Internet Marketing, Customer
Centric Selling, Web Site Design & Marketing, How to Manage People, Dale Carnegie Leadership Course,
Creating Effective Promotions, Leadership Development, Driving Innovation,
Advanced in Microsoft Office Suite, Writing Effective Copy, Leading Teams &
Diverse Personalities, P & G Leadership Writing    Technology: Microsoft Office Suite
2013: Word, Excel, PowerPoint, Publisher, Project; Constant Contact and Emma; Survey Monkey; Salesforce,
Dynamics; knowledge of Hubspot, Hootsuite, Eloqua, Marketo, InDesign, Photoshop, Illustrator, HTML, and Software Life Cycle & Project Management programs.     "
DIGITAL-MEDIA,"         DIGITAL MEDIA BUYER         Professional Summary     Versatile digital marketer¬†bringing        Highlights          Pay Per Click (PPC)  Google Adwords   Google Analytics  Content Marketing  Social Media Marketing - Facebook, LinkedIn, Instagram    ROI Reports   MS Office - Excel, Word, Powerpoint, Outlook  PPC Bid Management  Lead Generation   Mobile Marketing  Video Marketing      SproutSocial  Hootsuite  Marin Software  Drupal  WordPress  HTML  Optimizely  Landing Page Management  A/B Testing  Multivariate Testing  Content Writing  Blogging            Experience      Company Name    City  ,   State    Digital Media Buyer   03/2016   to   Current       Oversees and co-manages PPC campaigns across multiple search engine platforms for three beauty school directory websites.  Creates, implements, and manages all organic social profiles and paid social campaigns (Facebook, Instagram, Twitter, Pinterest, etc.) strategies for beauty school directory websites.  Organizes and creates monthly blog and photo content for social profiles and blog site.  Partners with Creative Director to create original content and to promote new brand across social platforms.  Successfully increased brand awareness on Instagram and increased follower growth by over 400% within the first month of managing social account.  Attends online and local marketing seminars to actively keep up with industry changes and trends.          Company Name    City  ,   State    Digital Media Buyer   11/2014   to   03/2016       Managed over 10 different education clients' paid social media and paid search accounts across multiple platforms.  Effectively budgeted and managed over $500,000 per month in client money to implement throughout search and social campaigns.  Consistently hit client lead goals and CPI goals each month with each client's given budget.  Created and delivered paid social and paid search strategy performance reports for clients and senior management.  Communicated directly with client services team and clients regarding account management and performance.          Company Name    City  ,   State    Sales Associate   06/2014   to   10/2015       Created and managed social media accounts across multiple platforms.  Helped increase brand awareness and advertised product promotions to current customers.          Education      Bachelor of Arts  :  Communication Business    University of Missouri  ,   City  ,   State      Communication Business        Skills    account management, photo, budget, content, CPI, Creative Director, client, clients, Drupal, senior management, HTML, Internet Marketing, managing, marketing, Excel, money, MSOffice, Outlook, PowerPoint, Word, Page, seminars, strategy, websites, Content Writing   "
DIGITAL-MEDIA,"         DIGITAL MEDIA INTERN       Summary    Competent and reliable professional seeking an internship or co-op position that will allow me to apply my education
and enthusiasm in a professional, mutually beneficial, growth-oriented business environment.      Experience     01/2017   to   Current     Digital Media Intern    Company Name   Ôºç   City  ,   State      Researched and implemented the use of immersive technology like Oculus Rift, HTC Vive and Samsumg VR in Florida International University's Virtual Reality Lab  Collaborated in the production and post-production of 360 video content  Published an article on an inter-displinary play focused on Sea Level Rise for FIU's Inspicio Magazine         09/2015   to   06/2016     Marketing assistant    Company Name   Ôºç   City  ,   State      Assisted Product Managers with the launch of new products
      Participated in weekly customer briefings and team meetings¬†  Supported the marketing team in advertising new products through Social Media
      Gained useful knowledge on financial statements and how they are leveraged by the finance team to enhance
    daily business operations.         08/2014   to   12/2014     Project Engineer Assistant    Company Name   Ôºç   City  ,   State      Assisted project engineer, accounting, and superintending staff with daily duties
       Collaborated with construction observation, staking, and administration duties         12/2013   to   06/2015     Sales Associate    Company Name   Ôºç   City  ,   State      Ensure high levels of customer satisfaction while maintaining excellent sales service
    Assess customers' needs and provide assistance and information on product features          Education and Training     Spring: 2018     Bachelor of Science  :   Digital Media Communications    Florida International University   Ôºç   City  ,   State      GPA: 3.2        Languages    Fluent in English and Spanish (writing and speaking)      Skills    Proficient in Adobe Photoshop and Adobe Premiere   "
DIGITAL-MEDIA,"         DIGITAL MEDIA PRODUCER       Summary    Experienced and innovative Digital Media Producer with expertise in video production, as videographer, sound recordist, editor and post-production artist. Able work autonomously or collaborate with a team to produce highest quality production standards. Passion for¬†constantly learning, developing and sharing new video skills with colleagues.      Highlights          Advanced Shooting Skills  Experienced with Video Cameras and DSLRs  Advanced Editing Skills using Adobe Premiere Pro  Expertise in Sound Recording and Sound Mixing  Ability to Bring Stories to Life with Visuals & Music  Experienced Aerial Imaging Drone Pilot  Experience with Teaching Students      Experience Directing On-camera Talent  Able to Work on Multiple Projects Simultaneously¬†  Able to Collaborate with a Team, or Lead a Project     Able to Create Animated Titles and VFX    Proficient with Adobe Photoshop & Illustrator    Excellent Communication & Writing Skills             Experience      Digital Media Producer   05/2010   to   Current     Company Name   City  ,   State     Produced video and audio content to the highest quality production standards to promote clients' objectives, and bring their stories to life, including content for corporate applications, web sites, education,¬†commercials, and other applications. Maintained awareness of developing technologies and best practices for media production; interacted with clients, providing excellent customer service. Maintained library of digital assets.        Teaching Assistant / Computer Lab Technician   09/2009   to   05/2010     Company Name   City  ,   State     Assisting Professor Philip Palombo, served as teaching assistant for a freshman class in video production and editing; Led discussions, screened relevant videos, and hands-on assisted them in the lab. Also served as the Computer Lab Tech during that time, troubleshooting problematic computers and software in use.        Education      Master of Arts  :   Digital Media Production/Communications   2010       Rhode Island College   City  ,   State  ,   USA     Completed Graduate Program for Media Studies, with a concentration in Digital Media Production/Art. This included video theory, video production, as well as animation and video art classes.¬†          Animation & Adobe After Effects   2010       Independent Study with Mentor   City  ,   State  ,   USA     Private mentorship in independent study of animation and Adobe After Effects with Dennis Hlinsky of the Rhode Island School of Design.          Advanced Video Editing   2009       Apple - NYC   City  ,   State  ,   USA     Week long training course for Apple's Final Cut Pro 7 Editing Software that taught concepts beyond basic editing, such as compositing, color correction, and video compression.¬†        Continuing Education  :   Video Production & Technology   2008       Rule Boston Camera   City  ,   State  ,   USA     Regular attendant monthly at Rule Boston Camera Learning Labs, staying abreast of current video technology and media production best practices since 2008.        Accomplishments      Served as sound recordist and DIT for the video series, ""Visions For the Future"", at Harvard University Law School. This profound series, featuring Professor Roberto Unger,¬†was acquired by the New York Times, for its permanent archive. A portion is viewable here: ¬†https://www.youtube.com/watch?v=BP7GIoysuTs‚Äã¬†¬†    ¬†    Produced a video presentation of the ""Sixth Annual Catwalk to Campground Dinner and Fashion Show Fundraising Event"", a major fundraising event¬†for The Autism Project, raising over $200,000. Planned, shot, directed crew of 4 and on-camera talent, with interviews of special guests, including Miss Olivia Culpo, Miss Rhode Island USA, who would be crowned Miss Universe later that year. Created message of ""Autism Awareness"" education within the entertainment. Supervised and collaborated with post-production team in editing, color correction, special effects, music and DVD authorship and distribution. Received multiple awards, including ""Best DVD for Autism Awareness 2012"".    ¬† ¬†  ¬†   Initiated an after-school Video Production Program for middle school and high school students in Scituate, Rhode Island. Instructed students on video production techniques including camera, lighting, sound mixing and editing. Supported students' objectives assisting them in developing their own stories and bringing them to the screen.       Additional Skills      Drawing & Storyboarding    Explaining complex topics in simple terms  Problem Solving & Troubleshooting  Directing On-Camera Talent  Sound Design, Recording, Remixing & Sweetening  Musical Scoring  Video Format Conversions and Codecs  Communicating with Others  Writing, Spelling, Grammar, Punctuation  Public Speaking  Voice Overs  Available for International Travel    "
DIGITAL-MEDIA,"         DIGITAL MEDIA MANAGER       Professional Overview     Talented media planner offering exceptional strengths in executing paid digital media campaigns and ensuring content is delivered to the right audience segments. Detail-oriented and highly organized with track record of exceeding clients expected key performance metrics by constantly analyzing results and implementing digital media best practices.¬†       Skills      Google Search, Display, Mobile, Video Campaigns.¬†  Google Analytics measurement, Report & Tracking.¬†  Facebook Business Manager, Ads Manager & Power Editor.¬†  Creative & Professional Copy writing.¬†        Professional Experience     11/2015   to   Current     Digital Media Manager    Company Name   Ôºç   City  ,   State      Responsible for executing all paid media campaigns across digital platforms including Google, Facebook and Instagram.¬†  Delivered monthly client reports analyzing the overall effectiveness of paid media campaigns.¬†  Perform ad-hoc assignments as needed including market research and uncovering relevant data to drive campaign success.¬†  Continuously demonstrated ability to maintain and adhere to client budget while meeting expected KPI's.¬†         04/2015   to   10/2015     Business Manager    Company Name   Ôºç   City  ,   State      Responsible for introducing Fetch Rewards mobile application to Puerto Rico market to analyze adoption rate.¬†  Implemented and installed first successful hardware at POS lanes in Selectos Los Prados.¬†  Executed digital & guerilla marketing strategy to increase users and demonstrated ability to run a succesful pilot program.¬†  Trained store employees, managers & executives on the use of mobile application.¬†         08/2014   to   04/2015     Account Executive & Digital Media Manager    Company Name   Ôºç   City  ,   State      Handled multiple client accounts for Search in 3D including account management, digital adverstising budgets & monthly reports.¬†  Effectively created english & spanish copy for clients social feeds including but not limited to facebook & instagram.¬†  Demonstrated ability to work individually on assigned tasks and as a team player creating new campaign ideas & proposals.¬†          Education     2012     Bachelor of Science  :   Finance & Entrepreneurship    Northeastern University   Ôºç   City  ,   State  ,   USA         "
DIGITAL-MEDIA,"         DIGITAL MEDIA SALES CONSULTANT       Summary     Dedicated and highly seasoned advertising employee with over 19 years of inside and outside newspaper sales experience in both the print and digital realms. My goal is to be an asset to The Augusta Chronicle and to utilize my abilities and experience to further my personal growth.       Highlights          Excellent communication skills  Detail oriented  Excellent organizational skills  Great follow through  Relationship building  Solution focused      New Business Development  Cold Calling  Skilled at understanding customers' needs and building campaigns focused on those needs            Accomplishments     Circle of Excellence, 2010 - The Augusta Chronicle  Advertising Salesperson of the Month, September 2010 - The Augusta Chronicle  Advertising Salesperson of the Month, January 2005 - The Savannah Morning News  Employee of the Month, March 2003- The Savannah Morning News  Advertising Employee of First Quarter 2000- The Fayetteville Observer       Experience      Digital Media Sales Consultant     Mar 2012   to   Current      Company Name   Ôºç   City  ,   State     Responsible for working alongside all advertising personnel to grow digital sales and serve as a source of reference for all members of the advertising staff.  Work with advertising sales representatives to build proposals for businesses and present solutions to companies for advertising needs.  Prepare and analyze needs analysis to build customized proposals.  Overcome customer objections.  Run, analyze, and explain advertising reports.         Recruitment Advertising Representative     Jan 2011   to   Feb 2012      Company Name   Ôºç   City  ,   State     Service assigned and unassigned transient and monthly recruitment calls.  Focus on the up-selling of monster.com products and Top Jobs.  Utilize Ranger Data to complete callbacks.  Sell accounts into job fairs.  Establish new monthly recruitment accounts and contracts.  Handle incoming Online Ads.  Promote special pages and sections.  Quote current recruitment and national rates.         Automotive Multi-media Account Executive     Jan 2007   to   Jan 2011      Company Name   Ôºç   City  ,   State     Service assigned and unassigned transient and monthly automotive dealers.  Focus on building new ad campaigns and up-sell online products to direct traffic to the customers' lot.  Pull monthly reports and handle monthly projections.  Quote current automotive rates.         Recruitment Advertising Representative     Jan 2005   to   Jan 2007      Company Name   Ôºç   City  ,   State     Service assigned and unassigned transient and monthly recruitment calls.  Focus on the up-selling of career builder.com and Top Jobs.  Utilize Ranger Data to complete callbacks.  Sell accounts into Fall & Spring Job Fairs.  Establish new monthly recruitment accounts and contracts.  Handle all incoming Classified Plus Ads, Place Ads and Ad Order Entry Ads and distribute them to recruitment and private party team members.  Promote special pages and sections.  Quote current recruitment and national rates.         Classified Private Party Rep     Jan 2001   to   Jan 2005      Company Name   Ôºç   City  ,   State     Service assigned, unassigned, transient and commercial sales calls.  Promote special pages and sections.  Quote current classified rates.  Cold calling.  Help with weddings and obituaries as needed.  Fill in for sales supervisor as needed.         Special Occasions Representative     Jan 2000   to   Jan 2001      Company Name   Ôºç   City  ,   State     Service assigned, unassigned, and transient sales calls.  Promote special pages and sections.  Quote current classified rates.  Cold calling.  Typing and answering all wedding announcements and questions, special occasion announcements and assist in typing obituaries as needed.         Classified Commercial Representative     Jan 1997   to   Jan 2000      Company Name   Ôºç   City  ,   State     Service assigned, unassigned, transient and commercial sales calls.  Establish new monthly accounts and contracts.  Promote special pages and sections.  Quote current classified rates.  Cold calling.  Complete appropriate reports and billings.         Classified Private Party Rep     Jan 1995   to   Jan 1997      Company Name   Ôºç   City  ,   State     Service assigned, unassigned, and transient sales calls.  Promote Special pages and sections.  Quote current classified rates.  Cold calling.  Complete appropriate reports and billings.         Education        Marketing    Augusta State University   Ôºç   City  ,   State      1994-1997        Bachelors of Science  ,   Psychology   2012     University of Phoenix   Ôºç   City  ,   State      Psychology        Master of Science  ,    Counseling and Clinical Psychology    Troy University   Ôºç   City  ,   State      Expected graduation: 2016        Additional Information     Additional Skill-Building Training:   Landy Chase Value-Based Selling- The Augusta Chronicle,   2010 Franklin Covey- The Savannah Morning News,   2005 Telephone Selling- The Savannah Morning News,   2003 Customer Service Training- The Savannah Morning News,   2003 Telephone Selling- The Savannah Morning News,   2002 Advertising Legal Issues Training Class- The Augusta Chronicle,   2001 CARE (Communication Actions that Result in Effectiveness)- The Fayetteville Observer,   1999 Customer Service (Telephone Manners that Win)- The Fayetteville Observer,   1998 Selling from the Heart- The Augusta Chronicle,   1997 Relationship Strategies- The Augusta Chronicle,   1997 Exceptional Customer Service- The Augusta Chronicle,   1997 Telephone Skills Workshop- The Augusta Chronicle   Personal:  Active in animal rescue organizations        Skills     Ad Building, Ad Order Entry,  Advertising, Advertising sales, Automotive advertising, Billing, Cold calling, Contract negotiation, Customer Service, Digital advertising, Needs analysis, Proposal Generation, Recruitment advertising, Telephone Skills.    "
DIGITAL-MEDIA,"         DIGITAL MEDIA CONSULTANT       Summary     Dynamic and results-driven Outside Sales and Territory Manager with over 15 years of successful new business development, competitive market share expansion, and customer relationship development. Creative,goal oriented and motivated team leader who develops strong working relationships,adapts well to a changing environment and provides clear direction.       Highlights           Successful Sales & Revenue Generation   Leadership & Team Building   Experienced Account Management   Effective Presentation Skills       Operations Management   Training/Instruction   Client Relations/Customer Service Development   Adapt at Creating & Executing Strategies             Accomplishments      2004,05, President's Club award recipient.   2013 Top five Digital Solutions Media Consultant while working at the NY Daily News.   Started a successful magazine publishing company in 2004 with distribution spanning as far as Japan. Generated $500,000 in advertising revenue.       Experience      Digital Media Consultant   11/2012   to   09/2014     Company Name   City  ,   State      Achieved monthly sales goals through vigorous marketing and selling of the NY Daily News Digital Solution products to small to mid-sized businesses. Maintained a daily 20-25 face-to-face cold call regimen to setup appointments with perspective clients in the NYC, Northern NJ areas. Provided clients with multi-service solutions based on their insight and marketing needs.    Presented and created custom presentations outlining details and benefits based each client's marketing needs and goals.  Developed and implemented innovative marketing strategies to reach sales goals.  Strong knowledge of the Internet as a sales & marketing tool and the use of social media.  Successfully managed all campaign execution according to the client's program goals.  Manage existing client relationships and while continuously looking for ways to grow revenue across team accounts.   Drove weekly pipeline development through qualified daily meetings in the field with key clients and decision makers.           Owner / Sales & Marketing Director   06/2003   to   07/2011     Company Name   City  ,   State      Responsible for the overall profitability of A.N.S. Multi-Media, Inc. and setting the publication's overall direction (including editorial, marketing,  circulation and advertising sales); determined the target market, and production modes. Planned, organized, directed and controlled the resources for producing the publication, including setting the budget, allocating and controlling costs. Successfully increased the magazines production from 5000 copies to 60,000 copies being sold quarterly in the first 12 months of production.    ‚Ä¢Responsible for building an advertising base from 0 to 125 clients with    clients such as Harley-Davidson, and Aprilla Motorsports achieving annual gross sales of $250,000 in advertising revenue.  ‚Ä¢Developed the Urban Biker brand through traditional, non-tradition marketing such as social media, the Urban Biker website, sponsorships, and promotional materials.  ‚Ä¢Directed the development of advertising sales support and marketing materials; such as media kits, email blast, and weekly newsletters.  ‚Ä¢Created all promotional programs to help meet sales objectives and grow the business.   ‚Ä¢Managed a staff of 3 graphic designers, 6 freelance writers and photographers, and a full-time sales staff of 2 account managers.           Major Accounts Manager   05/2007   to   06/2010     Company Name   City  ,   State      Developed and managed the hotel vertical market for Simplex Grinnell in the northern New Jersey area. Responsible for increasing the hotel vertical market in Northern NJ. by 25%. Achieved goals through  marketing, and selling life safety products to new clients, while up selling to existing account base, while maintaining an ambitious 25+ call per day schedule.    Conducted custom presentations new and existing clients that covered their safety needs, the benefits, new products.  Sold test & inspection services for life safety systems, along with fire alarm monitoring, and security monitoring services.  Provide solutions to customers needs regarding security and life safety.  Surveyed customers' business and analyzed customers' requirements to recommend proper test & inspection services to meet NFPA codes and customers' needs.  Compiled lists of prospective customers for use as sales leads based on information from business directories and other sources.  Effectively presented the Simplex Grinnell product line and services.           Sales Manager   09/2002   to   05/2007     Company Name   City  ,   State      Responsible for training and managing 10 Whole Sale Account Managers in the Parsippany, NJ office. Ensured that all account managers had new and up to date marketing materials and loan rates weekly.Scheduled all trainings for new account managers and provided supervision as needed with each account manager. Responsible Developing new territories and growing the account base by daily face to face calling, and promoting the benefits of Wachovia Bank loan programs.    Conducted presentations, and training on all loan products to new and seasoned mortgage loan officers.  Conducted weekly sales meetings and training ensuring that all were working up company standards. Provided coaching to those who were lacking in sales numbers.  Established sales objectives by creating a sales plans and quota for account representatives in support of regional objectives.  Wrote, designed and produced weekly marketing material.  Responsible for directing and managing the sales activities of the branch increased loan sales by 30% in the first 6 months.  Reviewed loan agreements to ensure that they were complete and accurate according to policy.  Conferred with underwriters to aid in resolving mortgage application problems.  Responsible for the performance and development of all the Account Managers.           Territory Sales Manager   01/1997   to   09/2002     Company Name   City  ,   State      Responsible for leading a team of six drivers and six pre-sales agents covering South Carolina and northern Georgia. Responsible for ensuring that all of the Edy's Product lines were delivered customers.   Managed over 500+ accounts with coverage area in two states while being tasked with developing independent opportunities that lead to the territory increasing by 25%. Led the team by example to promote a winning attitude, the culture of Edy's, and teamwork.    Increased annual sales and profit goals through efficient management and satisfaction of customer needs within assigned territory in two states.  Oversaw daily operations of the front line sales team on the grocery side of the business with annual sales of $10 Million.  Managed all reset schedules, interviewing, hiring, and training of all front line sales staff.  Communicated daily with all team members of assigned territory (sales reps, drivers and warehouse) to ensure customer satisfaction and timely delivery of all products was being meet.  Handled all customer request including providing promotion items, flavor samples, removal of out of dated products and in store Developed all assigned accounts relative to sales volume, market share, product distribution, space allocation, and customer service.          Education      MBA  :   Business Management   Present       New Jersey Institute of Technology   City  ,   State  ,   United States       Relevant Course Work:  Organizational Behavior, Economics, Accounting          Bachelor's Degree  :   Marketing   2002       University of South Carolina   City  ,   State  ,   United States       Concentration:  Sport & Hospitality Marketing         Skills     Leadership, Team Building, Contract Negotiation, Vendor Relations, Customer Satisfaction, Sales Force proficient, Comfortable working with all Windows applications, Effective Sales Training    "
DIGITAL-MEDIA,"         BUSINESS DEVELOPMENT & DIGITAL MEDIA MARKETING SPECIALIST         Summary    A self-starter and dynamic professional with over nine years of sales, marketing and customer service experience. Key strengths include critical thinking, creativity in developing new sales strategies, resourceful problem solving and the ability to maximize resources. Outstanding oral and written skills with demonstrated success in building relationships with co-workers, management, external partners and customers. Bilingual communication skills in: Portuguese native language) and English (business level).         Accomplishments       Awarded ‚ÄúThe Best Therapeutic Nutritional Representative of Brazil‚Äù for contributions to  [Name of Project] .  Top Performance award for the best Therapeutic Nutritional Representative of Brazil in 2010 - Abbott Nutrition    Award for developing a marketing and distribution plan for Home Care service - Abbott Nutrition       Experience      Company Name    City  ,   State    Business Development & Digital Media Marketing Specialist   08/2014   to   Current       Responsible for selecting qualified Brazilian organizations and top executives to be featured within Business Review Brazil and Supply Chain Digital magazines.  Research up and coming companies that could benefit from international exposure, minimum of $100MM valuation.  Follow up on generated leads, qualify companies, conduct preliminary interviews, request photos and other needed media, all with the goal of quick closure to pass on to editorial team; leading to $200k in revenue in 2015.  Responsible for researching and finding own leads through internet/database/networking.  Project management of digital footprint; take responsibility and ownership for development of list generation and customer portfolio.  Have a proactive approach in developing customer portfolio in line with company requirements Undertake marketing research for project management.  Manage, maintain and update personal business social media sites.          Company Name    City      Marketing & Social Media Intern   04/2014         Developed a Retail Account Map in Google Maps Engine Pro to assist the company with retail activation and management.  The map provided better visual and information content of all the company's dealers locations within the U.S.  This included all detailed information of sales and budget of each product category, as well as all competitors' dealers locations.  Effectively used Hootsuite to follow and monitor standup paddle and surf athletes on their social media networks.  Provided important information and updates to leverage athletes' participation and provide content for social media and website marketing.  Created a master events calendar spreadsheet with all standup paddle events worldwide for the 2014 season.          Company Name    City      Sales Representative   12/2008   to   07/2013       Effectively managed the most important accounts in Minas Gerais state and the distributor network.  Identified and prospected hospital accounts to execute strategic sales initiatives that resulted in exceeding the established sales goals.  Successfully negotiated to close business with the hospital accounts, which were consistent with the sales and margin goals of the organization.  Utilized promotional materials and clinical studies to effectively communicate the clinical and scientific benefits of Abbott Nutrition products to targeted healthcare professionals.  Organized meetings and speaker programs, in order to deliver content to health care professionals in topics related to clinical nutrition, products and Abbott Nutrition expertise.  Participated in national and regional medical conventions and exhibits.  Achieved the Top Performance award for the best Therapeutic Nutritional Representative in 2010.  Received an award for developing a marketing and distribution plan for Home Care in Abbott Nutrition, resulting in a 40% increase in sales in 2 months.  The plan was then expanded throughout Brazil, in 2012.          Company Name    City      Sales Supervisor   07/2007   to   12/2008       Supervised, directed and motivated five sales representatives in order to achieve the overall corporate sales objectives.  Recruited, selected and trained sales representatives.          Education      Master of Business Administration  :  Marketing   September 2017     San Diego University for Integrative Students  ,   City  ,   State  ,   USA    Marketing        Professional Certificate in Business Management  :  Marketing   2014     Marketing        Executive Management Certificate  :  Strategic Management & Marketing   2013     UC San Diego Extension  ,   City  ,   State  ,   USA    Strategic Management & Marketing        MBA  :  Business Administration   2010     University of La Verne  ,   City  ,   State  ,   USA    Business Administration        Fundacao Getulio Vargas, Belo Horizonte, MG, Brazil     2008             GANEP, Belo Horizonte, MG, Brazil     2007             Unicentro Newton Paiva, Belo Horizonte, MG, Brazil              Skills    approach, benefits, budget, Business Management, content, database, editorial, Executive Management, Home Care, marketing research, marketing, meetings, network, networking, networks, Project management, promotional materials, speaker, quick, researching, Research, Retail, sales, scientific, spreadsheet, strategic, Supply Chain, valuation, website   "
DIGITAL-MEDIA,"         VP DIGITAL MEDIA SERVICES AND CONTENT DISTRIBUTION       Professional Summary    ""A cross-functional product, operations & technology leader executing at the intersection of media, multi channel distribution, IT Services, and the consumer.""
Transformation & Leadership-      Skills                    Work History     01/2009   to   01/2010     VP Digital Media Services And Content Distribution      Company Name   ‚Äì   City  ,   State      Led SaaS file based workflow post production, editing, packaging, distribution, and content servicing P&L for clients including Sony Pictures Entertainment, Paramount Pictures, Warner Bros., and Walt Disney Studios.  Completed 800 Terabyte Infrastructure and workflow process design across encoding, transcoding, delivery platforms to facilitate library migration to HD content.  Facilitated customer content launches for sell thru platforms Apple Germany, Apple France, Xbox, Playstation Networks, Amazon, and other distribution channels including ATT Mobile and DirecTV.        01/2008   to   Current     Independent Contractor      Company Name   ‚Äì   City  ,   State      Led The Walt Disney Interactive Media Group Technical Operations Shared Services Organization from internet startup to ""Commercial Grade"" Internet Infrastructure, Platform, and Engineering Services provider fueling 3X audience growth (85 million Unique visitors a month) and revenue from global product (Fantasy Games, Toontown MMRPG, Disney Broadband, ESPN Motion, Disney Stores, ), Mobile MVNO service, and Ecommerce offerings from ESPN.com, Disney.com, ABCNEWS.com, ABC.com, Disneyworld.com, and DisneyStores.com.  Strategic Planning/Execution- Delivered Playboy's integrated ""Digital Content Factory"" launching video download offering, affiliate model for audience growth on Playboy.com, and scalable content production/post-production, distribution services establishing a lead position in ""Omni Channel"" media consumption across  (Print, DVD, Online, Broadcast, Mobile, and Location Based Entertainment).  Innovation- Launched ESPN Motion infrastructure, a pioneer product, in ad supported rich media delivery.  Established global ""Best in Class"" multi channel customer contact center, network, and IT services infrastructure during hyper growth stage of Capital One Financial Corporation powering scale from 700 employees to 22,000 and 3 million account holders to 30 million across multiple continents.  Operational Efficiency/Effectiveness- Re-negotiated network, application software, maintenance support agreements, standardized, virtualized, and consolidated infrastructure and environmental footprint to slash bottom line IT costs by over 30%.  Leveraged and implemented ITIL best practices framework, open source technologies, process re-engineering, program/project management methodologies, increasing availability metrics to 99.99% while maintaining flat FTE counts.  Team Building and Collaboration- Established global product development and support model for video download subscription business across engineering, product development, Q/A, technical operations, marketing, and finance in Japan, the UK, and the US.  Maintained retention levels (less than 6%) through clear mission, matching right resources with right roles, progressive job families, succession planning, rewards/recognition programs, and cross training.  Built communication triads (Business, Operations, IT) facilitating prioritization across 60 geographic locations and establishing program/project management methodologies improving on time delivery by 20%.  Provide IT and Operational Leadership services and guidance to businesses challenged with scalability, flexibility alignment, and growth.  Developed a speaker forum ""Business Hack Japan"" for the Japanese media community, (designers, gaming companies, web services, CGI artists, and film production/distribution).  Landed a contract with JETRO (Japan External Trade Org.) to publish paper on US Digital distribution landscape.        01/2005   to   01/2007     Senior Vice President/ Chief Information Officer      Company Name   ‚Äì   City  ,   State      Developed and led rich media product/technology strategy and support for the Online, Broadcast, Mobile, Publishing, DVD Distribution, and licensing business models including, content creation, content management, content distribution, billing systems architecture, business intelligence, and enterprise back office systems.  Launched Internet delivered VOD subscription based product line with over 2000 titles and re-launched   Playboy.com with Web 2.0 features with payback in 8 months.  Established enterprise asset/content management system to capture and catalog over 50 yrs of image, text, and video content across the enterprise to enable ad supported lifestyle product offering, video subscription services, and affiliate traffic generation to Playboy.com Integrated two business acquisitions into the corporate infrastructure in 6 months.  Established consolidated hosting strategy and enterprise bandwidth agreements realizing 30% reduction in infrastructure costs.        01/2002   to   01/2005     Vice President Technical Operations      Company Name   ‚Äì   City  ,   State      Built shared services organization supporting subscription based products, multi player gaming solutions, advertising business models, travel, and retail commerce for all Disney business verticals in the b to c online channel and Disney/ESPN Mobile MVNO services.  Captained the design, implementation, and support infrastructure delivering 30+ billion page views per year and 85+ million unique visitors a month at ESPN.com, ABCNEWS.com, and Disney.com.  Reduced operating costs by 20% through system/network contract renegotiations, and implementation of audit and control procedures for capital expenditures.  Improved operational stability, reliability, and availability through the implementation of IT Service Management framework including best practices in change management, incident management, and configuration management achieving 80% first call incident resolution.  Completed data center expansion efforts to accommodate 5 year growth projections of 100% increase in capacity for rich media products and content delivery for global product launches.        01/2000   to   01/2002     Vice President of Operations      Company Name   ‚Äì   City  ,   State      Directed design and implementation of all business plans with scalable, operational support strategy (customer care, provisioning, purchasing, sales, back office) for this start-up company, providing fully managed web hosting and managed security services.  Acquired and managed major accounts through top-level presentations with CXO's.  Secured commitments for additional funding after debt-for-equity restructuring and reduction in monthly cash flow initiatives were completed.  Achieved 100% on-time delivery rating for customer solutions and 80% first-call resolution on all customer requests.  Completed multi-phased approach to sales automation and service management business processes through implementation of Siebel's Mid Market CRM suite resulting in end to end customer lifecycle tracking.  Achieved service-level availability of 99.99% and reduced server build time from 2 days to 6 hours.        01/1994   to   01/2000     Director of E-Business Infrastructure/ Network Operations Manager/ Telecom Manager      Company Name   ‚Äì   City  ,   State      Developed and implemented strategic plans and nationwide tactical support strategy with service-level management for all desktop applications, data and voice networks, call center infrastructure including ICR/VRU, inbound/outbound predictive dialing, and PBX/ACD.  Managed a $26 million budget within 4% of plan across an internal customer base of 20,000 associates supporting over 22 million external customers.  Established online financial services brand through account acquisition and servicing including a shopping portal, online auto loan approval, loyalty card, and coupons.  Negotiated outsourcing arrangements with external development resources and infrastructure providers for shopping portal (www.capitaloneplace.com) achieving readiness for shopping season.  Improved staff-to-desktop ratios by 50%, while reducing work order completion times by 20% and monthly trouble ticket to platform ratios by 23% through restructuring including the establishment of regional support teams, centralizing help desk functions, configuration standards (desktop and server build templates), and a quality assurance/metrics/audit function.  Participated in IT charge-back modeling project selecting Network Operations as prototype group to bill back business unit customers.  Established management principles through Sportsmind executive leadership development program, geared to provide a common language, linguistic behaviors, tools, and competencies to manage through day-to-day projects, conversations and problems.  Co-led an operational imperative to build a standardized project management office producing a formal process for approval, budgeting, and tracking of every project Achieved availability metrics of 99.99% through intelligent inbound/outbound predictive call routing infrastructure supporting over 110 million calls annually, reaching payback in 10 months and  improving right party contacts by over 25%.        01/1990   to   01/1994     Manager of MIS      Company Name   ‚Äì   City  ,   State           Education     1998     MBA  :        Virginia Commonwealth University   -   City  ,   State               B.S  :   Business Admin. - Management Landmark Forum    Franklin Pierce University Univ. of Virginia Darden School Change Mgt   -   City  ,   State     GPA:   Magna cum Laude   Business Admin. - Management Magna cum Laude Landmark Forum       Skills    ACD, acquisitions, ABC, ad, advertising, Apple, approach, automation, billing systems, Broadband, Broadcast, budgeting, budget, business intelligence, business plans, business processes, c, call center, cash flow, catalog, CGI, change management, com, configuration management, content, content management, content creation, CRM, clients, customer care, delivery, product development, DVD, Ecommerce, editing, equity, features, film production, finance, Financial, help desk, image, Innovation, ITIL, Japanese, Team Building, Leadership, leadership development, marketing, Market, office, 2000, migration, modeling, enterprise, Network, Networks, packaging, page, PBX, presentations, process re-engineering, process design, producing, project management, speaker, purchasing, quality assurance, retail, routing, sales, Siebel, strategy, strategic plans, Strategic Planning, Unique, video, web hosting, workflow   "
DIGITAL-MEDIA,"         MONITOR TECH           Summary     Knowledge of modern office methods and procedures, filing, telephone techniques, and office equipment. Ability to speak clearly and concisely. Ability to perform duties with speed and accuracy without immediate and constant supervision. Ability to use good judgment in recognizing scope of authority. Ability to learn, interpret and apply office practices and procedures. Ability to establish and maintain good working relationships with co-workers and the general public. Ability to perform duties under critical deadlines       Accomplishments      Quick learner  Reports generation and analysis  Computer proficient  Microsoft Office        Experience      Company Name     January 2014   to   Current     Monitor Tech    City  ,   State     Document or otherwise report observations of patient behavior, complaints or physical symptoms to nurses.         Company Name     March 2007   to   December 2013     Health Unit Clerk   City  ,   State      Answer telephones and direct calls to appropriate staff.  Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.  Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.  Receive and route messages or documents, such as laboratory results, to appropriate staff.  Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.  Retrieve patient medical records for physicians, technicians, or other medical personnel.  Release information to persons or agencies according to regulations.  Process patient admission or discharge documents.  Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software.  Transcribe medical reports.          Company Name     May 1999   to   March 2008     P.B.X. Operator   City  ,   State      Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.  Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.  Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.  Monitor alarm systems to ensure that secure conditions are maintained.  Contact security staff members when necessary, using radio-telephones.  Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.  Interrupt busy lines if an emergency warrants.  Route emergency calls appropriately.          Company Name     January 2006   to   February 2007     Warehouse Supervisor   City  ,   State      Keep records of employees' attendance and hours worked.  Confer with other supervisors to coordinate operations and activities within or between departments.  Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fabricators.          Company Name     January 2004   to   December 2005     Warehouse Shipping and Receiving    City  ,   State      Warehouse Shipping and Receiving  Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.  Prepare invoices, shipping documents, and contracts.  Receive and respond to customer complaints.  Verify customer and order information for correctness, checking it against previously obtained information as necessary.  Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.  Inspect outgoing work for compliance with customers' specifications.          Company Name     January 2002   to   December 2003     Front Office Receptionist   City  ,   State      Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.  Answer telephones, direct calls, and take messages.  Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.  Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.  Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.  Complete and mail bills, contracts, policies, invoices, or checks.          Education      High School Diploma      City  ,   State  ,   US    Flint, MI, US High School Diploma Flint Central High Flint, MI High School Diploma, Jun 1985        Skills     Telephones, Invoices, Greeting, Incoming Calls, Security, Switchboards,  Clerk, Medical Records,MS  Word, Office, Billing, Shipping, Shipping And Receiving, Database Systems, Filing, Incoming Mail, Inventory, Receptionist, Adp, Clients, Jms, Microsoft Office, Office Assistant, Office Management Skills.    "
DIGITAL-MEDIA,"         SPRINT ISP MANAGEMENT TO THE VENDOR             Qualifications          Windows 95-XP-Windows 7/8.8,1/10  Windows NT/2000/2003/2008/2012  Red Hat (limited)  Ubuntu (limited) VIRTUALIZATION TECHNOLOGY:  ESX/ESXi 3.5-5.5  MS Hyperv 2005-2008 SECURITY SYSTEMS/LOAD BALANCERS:  Brocade SSL Load Balancer  F5 BigIP AFT/LTM Load Balancer  SSL Cert Management - 230 Sites  Watchguard                  Work Experience      Sprint ISP Management to the vendor    May 2014   to   Current     Company Name          Performed System Administration for clients in KCMO/KS - worked on project to move critical Servers to Data Center without interruption. Worked with team to resolve issues and moved over a weekend.  Started training and project on Azure and AWS project to move production servers and services to cloud services. Worked on cost analysis to procure a complete change over from physical to cloud environment.  Moved complete office infrastructure to new office. Designed network infrastructure. Worked with major ISPs (ATT/TWC) to provide internet and managed services. Setup wireless infrastructure. Put in PBX Grandstream system and worked with providers to move from Analog to Fiber with DID's for PBX installation.  Restructured backup process to include Dell Appassure - configured to backup 22 VM Windows server, including 2 SQL and 2 Microsoft Exchange Servers  Completed P2V project using ESXi 5.5 with Essentials licensing. Converted 22 servers  Configured Orion Solar Winds to monitor and report on all network devices utilizing several monitoring processes.  Worked with vendor to cut over all remote locations from ATT/Sprint ISP Management to the vendor. This took the work load off of IT and allowed an outsourced company to monitor and manage 21 remote offices.  Technologies: SonicWall/Cisco ASA Firewall, Windows Server 03-12/Pertino Networks  ESXi 4.1-5.5, Exchange 2007/2013, IIS Servers, Dell Switches, Dell Servers, AppAssure, Azure/AWS  Implemented Pertino, EMC VNX 5300, VNXe 3200          Systems Engineer    January 2013   to   May 2014     Company Name   Ôºç   City  ,   State      Moved to contract role after company sold  Relocated company production network from MainMark DataCenter to Layered Tech ATC.  Built new infrastructure - Cisco UCS B200 5 Blade Server/VMWARE ESXi 5.1 Enterprise, EMC VNX 5300 SAN/Fibre Channel technology-10gb/Fabric Connectors/Cisco 4500 Switches  Moved all SSL Certs from outdated Brokade Load Balancers to F5 BigIP LTM  Configured Orion Solar Winds to monitor and report on all network devices utilizing several monitoring processes.  Redesigned new ESXi 5.1 installation to utilize HA/DFS/Vmotion - configured access via Fibre Channel protocol for 10gb connection to SAN.  Technologies: F5, Cisco ASA Firewall, Cisco UCS Blade Server, EMC San, Windows Server 03-12  ESXi 4.1-5.5, SolarWinds, Exchange 2003/2010/2013, IIS Servers, Dell Switches, Dell Servers, Trilead VMX, VEEAM, Unitrends          IT Director    September 2007   to   January 2013     Company Name   Ôºç   City  ,   State      Performs hardware, software and network upgrades for company - Installed Server MS Windows 2003 Enterprise Edition based network - Upgraded to 2008 R2.  Responsible for implementing and maintaining system security and configurations of 32 company servers while providing IT support, to include planning, software and hardware configuration to a staff of 90 end-users.  Implements overall worksite infrastructure using ESXi Virtualization - Went from a 4 server shop to 32 - all but 3 are VM's.  Analyzes information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems.  Technologies: Watchguard Firewall, Cisco Switches, Dell Switches, HP Switches, HP Servers, Windows Server 2003/2008, ESX 3.5 - ESXi 5.1, Exchange 2003/2010 DAG, IIS Servers, Trilead VMX, VEEAM, Unitrends          Kansas State Government contractor    January 2001   to   January 2007     Company Name   Ôºç   City  ,   State    66062 913.710.7339        Education and Training      BS   :   Business Management      Ottawa University   Ôºç   City  ,   State  ,   US    Ottawa University ~ Overland Park, KS Campus Currently pursuing a BS in IT, Minor in Business Management        Certifications      CCNA CCDA  MSCE  VMWARE ESXi technologies  Watchguard Firewall Technologies  Exchange 5.5-2010  OS/2/Netware/DOS Lan Manager (Many years of exposure to networks)  Windows Server NT, 2000, 2003, 2008  Office 95, 97, 2000, 2003, 2007, 2010  F5 BigIP AFM/LTM Installation/Administration  EMC VNX SAN Technologies - Training/Experience on new 5300/Unisphere/VNXe 3100 Unisphere/AX4-5i/Navisphere  Experience with iSCSI, SMB  Cisco UCS Blade Server technologies  Supporting 10gb Fabric Connect technologies for UCS/SAN/VMWARE deployment  Backup/DR Applications and Business Continuity programs TECHNOLOGY  Cisco Router - Cisco Catalyst Switch - Switching Technologies (Layer 2,3) - Ethernet, FastEthernet, GigEthernet,  HP/Dell/Cisco Managed Switches - Cisco Switching (latest is 4500)  Watchguard XSeries  F5 BigIP LTM/ASM  DHCP  TCP/IP  DNS  SSL Cert Mgmt  Wireless B/G/AC Gb        Skills    Cisco, Exchange, Firewall, Iis, Internet Information Services, It Support, Layout For, Microsoft Windows, R2, Sap, Security, System Security, Virtualization, Windows 2003, Windows Server 2003, Cisco Asa, Emc, Emc Vnx, Orion, Vnx, Access, Atc, Dfs, Engineer, Fibre Channel, Marketing, San, Solarwinds, Ssl, Storage Area Network, Systems Engineer, Vmware, Analog, Aws, Clients, Cost Analysis, Data Center, Emc Vnxe, Isp, Microsoft Exchange, Pbx, Sql, System Administration, Systems Administration, Training, Virtual Machine, Vm, Vnxe, Wireless, Ac, Brocade, Business Continuity, Catalyst, Ccna, Deployment, Dhcp, Dns, Dos, Emc Navisphere, Ethernet, Iscsi, Lan, Lan Manager, Layer 2, Navisphere, Netware, Os/2, Red Hat, Router, Switching, Tcp, Tcp/ip, Windows 7, Windows 95, Business Management   "
DIGITAL-MEDIA,"         SOCIAL ENGAGE SALES       Summary    My Current role represents Komli's entire social media business across Thailand. I take Komli's social offerings to brand and performance advertisers as well the regional/local agencies. This is involve going to market with social advertising options across Facebook, Twitter and other social partnerships that Komli brings to market. It also involves demonstrating the use of Komli's technology offerings across social and how they benefit customers in the long run. I am not only be directly responsible for the team's targets, growth, retention etc. but would also be involved in delivering platform demonstrations to agencies and clients, signing long-term tech and advertising contracts, organizing and executing trainings and orientation for clients. Key success metrics are hitting the quarterly target, retaining existing clients, ensuring personal and professional growth of their direct teams, regional reporting and management      Highlights         Skills:    Presenting and speaking¬† Educating and training     ¬†Platform and operational expertise     Sales and marketing     Social Media understanding     Setting and achieving targets     Pipeline and sales planning     Account management and support       Leadership   Mentoring   Team-work   Business planning   Sales   Relationship building   Management   Communication   Proactive approach   Problem solving             Experience      Social Engage Sales    01/2015   to   Current     Company Name   City  ,   State      The¬†Technical¬†Account Manager directly manages a portfolio of clients that are using the social media ads management platform.¬†¬†The key metric for success is the amount of media spend in the system and other softer metrics like number of features used and success on the KPI's the client is trying to achieve from the platform.¬†¬†The Account Manager will play an integral role in recommending and implementing strategies for meeting client goals. This individual will drive renewals and retention. This position is responsible for customer on-boarding, implementation, account growth,¬†technical¬†support and account success.¬†¬†¬†¬†¬†       Key Responsibilities:Conduct the one month orientation training sessionsProvide the service levels for clients documented on the service level agreements¬†Daily account and customer relationship management and provide technical support for all assigned clients ¬†¬†Assist in product trainings and perform Quarterly Business reviews as needed ¬†Act as a liaison between internal teams to ensure customers' needs are being met ¬†¬†Understand customer usage and provide best practices support to encourage that the platform is being used to the optimum ¬†Reviews client accounts and other reports to determine needs/priorities for clients and engage in regular proactive service management discussions ¬†Enhance client relationships ¬†through ¬†extensive knowledge of ¬†client's marketing goals and through personal and face-to-face interactions ¬†Identify and communicate up-sell opportunity within each account ¬†¬†Deliver satisfied customer relationships that result in references, case studies, and ¬†renewals¬†Get client feedback to advise on the product road map ¬†Communicate consistently with customers throughout the contract lifecycle, escalating important issues where needed ¬†¬†         Senior Sales Manager   01/2014   to   12/2014     Company Name   City  ,   State      Vserv.mobi ( Singapore limited)-Follow the process as outlined ¬†by VP (Vikas Gulati).   Weekly reports and detailed pipelines to be updated on weekly basis.  List of accounts / agencies to be managed .  Weekly Review Call-Managing Unilever , OMD and the rest of local account from regional and Thailand perspective-Follow the process outlined by VP and will do weekly pipeline to give clear status on allccounts‚Ä¶  Need to make sure that the company revenue on track to hit brand business towards US$200K as outlined AOP numbers .          Sales lead   08/2011   to   01/2014     Company Name   City         1.Vserv.mobi ( Singapore limited) Follow the process as outlined below by VP.  Weekly reports and detailed pipelines to be updated on google docs on weekly basis.  List of accounts / agencies to be managed.  Weekly Review Call Managing Unilever , OMD and the rest of local account from regional and Thailand perspective Follow the process outlined by VP and will do weekly pipeline to give clear status on all accounts..  Need to make sure that the company revenue on track to hit brand business towards US$ 200K as outlined AOP numbers.  Develop and cultivate leads for the sales pipeline Assess potential business deals, negotiate favorable terms, and gain commitment Generate sales leads through personal, professional & external networks Present, negotiate and sell Online Media's products to prospective agency and direct clients, typically pitching to executives, media planners and marketing managers Establish, develop and maintain business and social relationships with current and potential clients Participate in promotional events such as trade shows and seminars Work with other members of the regional team to anticipate and respond to a variety of business needs.          Business Development Consultant   01/2011   to   07/2011     Company Name   City         Identify & qualify new software opportunitiesfor Oracle - Consult with C-level executives to determine their business issues & Engage with Oracle team provide the best engineered solutions.  Cooperate with Account Managers & Partners to close projects - Create Account plans to ensure the Target achievemen - Contribute to revenue generation for database license business - Build and maintain effective customer & partner relationships - Promote Oracle technology product through events, webcasts and phone calls - Host events for Oracle Thailand Technology team.          Education      BBA  :   Marketing Management   2011       Assumption university   City  ,   State  ,   Thailand     Marketing Management        High School Diploma      Assumtion University    Bangkok, Bangkok, thailand        Matt-Sci, 2006 Hadyai vittayalai school - Hadyai, Songkla, Thailand                  Skills    agency, C, clients, database, Managing, marketing, networks, Oracle, sales, seminars, phone, trade shows   "
DIGITAL-MEDIA,"         LEAD ARTIST       Summary    I'm a fast-learning and enthusiastic animator seeking professional experience. I have over 7 years of formal art training, both digital and traditional. I'm skilled at design and character animation.      Software Skills     Animation: Toon Boom Harmony, TV Paint, Adobe Flash  Illustration: Adobe Photoshop, Adobe Illustrator, Aseprite, Paintool SAI, Gimp  Post-Production: Adobe After-Effects, Adobe Premiere, Final Cut Pro       Experience     02/2017   -   Current     Company Name   Ôºç   City  ,   State    Lead Artist       Design custom D&D character sprites, ""party"" and menu screens, and backgrounds fitting 8-bit video game aesthetics for an upcoming Dungeons and Dragons YouTube series.         06/2016   -   08/2016     Company Name   Ôºç   City  ,   State    Digital Arts Assistant Instructor      Assisted in teaching digital art, film, photography, minecraft-modding, coding, and animation to kids ages 5-18.       05/2015   -   08/2015     Company Name   Ôºç   City  ,   State    Canvassing Manager      Gathered donations for the ACLU's proposed Employment Non-Discrimination Act for the protection of LGBT+ people in the workplace.        Education     2018     Loyola Marymount University   Ôºç   City  ,   State  ,   United States    Bachelor of Arts  :   Animation      Created two 5-minute animated short films with peers  Designed and programmed two games  Working knowledge of industry-standard animation programs   ‚Äã        2014     Da Vinci Design High School   Ôºç   City  ,   State  ,   United States    High School Diploma  :   Art & Design      Project based learning  Published a small comic book with peers  Presented designs to Karten Design  Placed first with my team in the Junior Qualcomm Tricorder X-Prize Design competition       "
DIGITAL-MEDIA,"         PROGRAMMATIC MEDIA SUPERVISOR           Work History            Company Name                Experience     04/2017   to   Current     Programmatic Media Supervisor    Company Name   Ôºç   City  ,   State      Directly oversee a group of Programmatic Associates & Managers on their day to day responsibilities across 5 major pieces of agency business
Drive senior Media staff to innovate and automate their media plans through the self-service team
Formulate proposals for new client opportunities involving data driven audience buying and remarketing
Create and foster relationships with tech providers, data companies and inventory sources throughout the programmatic landscape.         04/2016   to   03/2017     Manager    Company Name   Ôºç   City  ,   State      Execute, manage, and optimize online media campaigns for agency clients through Demand Side Platforms
Evaluate data fields from multiple sources to highlight key performance indicators
Offer consultative support to media teams surrounding programmatic buying.         08/2015   to   04/2016     Media Planner    Company Name   Ôºç   City  ,   State      Act as day to day Account Manager for a set of clients cumulating over 10MM in media budget
Develop innovative online and offline media recommendations that align with the brands business goals
Train Assistant Planners on the basics of account management, media planning and industry best practices
Own and manage status meetings in regard to paid media programs with client and vendor partners.         02/2015   to   08/2015     Digital Media Strategist    Company Name   Ôºç   City  ,   State      Communicate rationale and reasoning behind integrating digital media such as Programmatic Display, SEM, Online Video, Mobile and Social into the overall media recommendation
Direct Activation Team on media plan strategy while overseeing the buying process from initial RFP to final reconciliation of vendor invoices.         12/2013   to   02/2015     Digital Media Analyst    Company Name   Ôºç   City  ,   State      Appointed as Digital Point of Contact for several key accounts involving heavy online CPA & ROI strategies
Manage client deliverables for creative, tracking and payment
Implement tagging strategy, build dashboard reports and set KPI's to gauge success of digital campaigns
through data analysis.         02/2013   to   12/2013     Development Assistant    Company Name   Ôºç   City  ,   State      Worked with Research team to handle requests from across the agency requiring research analysis software such as comScore, Nielsen, Scarborough and MRI
Transitioned onto Account Team to work on National and Regional Direct Response clients.          Education and Training     May 2010     BA  :   Broadcasting & Mass Media    TEMPLE UNIVERSITY : SCHOOL OF COMMUNICATIONS AND THEATRE   Ôºç   City  ,   State      Broadcasting & Mass Media        Skills    account management, agency, automate, budget, CPA, client, clients, data analysis, inventory, media plans, media plan, media planning, meetings, proposals, Research, RFP, strategy, Video     "
DIGITAL-MEDIA,"         DIRECTOR IT CLIENT SERVICES FILMS & OPERATIONS AND TECHNICAL SERVICES WEST COAST       Executive Profile    I have over 20 years of experience in Information Technology spanning from Entertainment, Internet, Healthcare, Automotive, and Banking Industries.  I managed staff in each of these industries doing everything from budgeting, staffing, planning, and installations and managing day-to-day operations.  I coordinated and setup infrastructure in house and remote events.  I have done M&A of major companies such as ESPN, ABC Family, Touchstone Television and most recently DreamWorks Animations.  Good with analytic and financial skill.  I have a Master of Science in Computer Information Systems and I am ITIL certified.      Core Competencies          Highly motivated visionary with excellent
organizational leadership skill.  Highly analytical and detail-oriented.  Team oriented and ability to work well
under pressure.  Strong interpersonal and communication
(written and verbal) skill.  Ability to establish priorities, developed
timelines, and determine accountabilities.


      Self-motivated, flexible, hands-on approach
and able to work in a fast paced environment.  Exceptional knowledge of service and
application delivery, as well as successful service level agreements  Able to work independently with little or
no supervision.  Demonstrated ability to collaborate and
problem solve with executives and department managers.  Strong presentation and communication skill           Core Accomplishments      Director of IT Services (Operation CIO) and
first ever head of NFL Network IT department since its inception and national
launch in late 2003.¬† I reported directly
President and CEO Steve Bornstein.  Built NFL Network from the ground up which
included the creation and execution of: architecture of the data center, Voice
over IP (VoIP) company telephony system, Video Conference systems, key
architect of NFL Network IT infrastructure, in charge of vendor contract
negotiation and management, established OEM procurement agreements for hardware
and software assets.  I oversaw and managed all aspects of NFL
Network's studio and remote shows technical operations, managed IT staff in
charge of production and infrastructure support.¬† This level of 24/7 support was essential for NFL
Network's more than 2500 hours of live studio programming that includes NFL
Total Access, NFL GameDay Morning, NFL GameDay Final, Around the League Live
and Path to the Draft.  Of the original 100 million dollars
investment by NFL Network, 1 million dollars was used in the creation of the IT
infrastructures, asset procurement, and establishment of a data center.¬† I was a key architect in the creation of the
NFL Network, which is now producing over 1 billion dollar in annual
subscription revenue.  I created and oversaw deployment of a new
company-wide inventory asset tracking system for TV Production.¬† Led to a $2 million cost avoidance per year.  I initiated and implemented new TV Pilot
desktop and laptop deployment process that saved the company $78,000 annually.

¬∑¬†¬†¬†¬†¬†¬† Spearheaded and implemented employee
performance metrics system, which were used to create monthly, quarterly and
annual reports for the CIO, CFO and management.  Built out Post Production, Edit bays, media
asset management at NFL as well as NBCUniversal.  Implemented video encoding process for on
demand delivery

¬∑¬†¬†¬†¬†¬†¬† Completed RFPs and ERP, Vendor Management.  Coordinated and installed Infrastructure
and Operations for 12 consecutive Super Bowls.

         Professional Experience     10/2015   to   11/2016     Director IT Client Services Films & Operations and Technical Services West Coast    Company Name   Ôºç   City  ,   State
















Responsible for overseeing the
team that provides technical support for West
Coast Operations & Technical Services as well as Universal Pictures clients
both domestically and abroad.¬† This
included communications and support for end
users, their applications, and their computing devices.¬† As Director of client services I manage and
oversee 1 director, 3 team managers, 6 team leads, 4 team coordinators and 27 technical
supports analysts across the country and Canada.¬† Worked to integrate DreamWorks desktop and
laptops equipment as part of a 3.8 billion dollar acquisition.¬† Oversaw Broadcast team as well as postproduction.¬† Worked with digital rights and content
distributions.

          04/2014   to   10/2015     Director IT Client Services NBC Entertainment and TV Production    Company Name   Ôºç   City  ,   State      Responsible for overseeing the team that provides technical support for NBC Entertainments, NBC Distribution, Universal Cable Productions and Universal TV Productions clients domestically and abroad, as well as communications with, end users for their computing devices and the applications that run on those devices.  I created an inventory control system to better track our assets as well as global naming convention for company assets.    Manage business-aligned client services team, which included technical lead, team coordinator, and data analysts.   Maintain solid business relationships with vendors, and original equipment manufacturers (OEMs), and internal chain of command.  Communicated and provided bi-weekly update and monthly reports regarding overall health of client services support along with status of planned infrastructure changes, which would affect our end user experience.  Identified, documented, and maintained list of department leaders & key business contacts with the application and infrastructure leaders of the company.  Maintain solid application, infrastructure, client services, and corporate relationships.  Attended application staff meetings and function as a dotted-line report for all responsibilities.  Provided application leader with updates regarding key issues and workplace changes.  Coordinated business communication with application and infrastructure projects and corporate initiatives with leadership and chain of command.  Coordinated project responsibilities with infrastructure liaison and made decisions of project assignment and of ownership of each project.  Investigated and communicated any adverse impacts to our infrastructure and systems due to upgrades or implementation of system changes.  Coordinated and managed infrastructure and system-wide changes through workplace technology team (HW/SW upgrades), security team (PC patches), enterprise services team (email/identity management), and core computer team (mostly network/file related).  Communicated on a frequent basis system health and any system maintenance down time to client services team, business users, application leader and infrastructures leader.  Managed high priority issues and escalations with multiple user impact until problem ticket were closed and resolution communicated to stakeholders.  Manage overall health of the queue by re-shuffling resources where/when needed and intervened/reassigned tickets missing SLA's to technical lead.  Oversaw and initiated workplace related projects with CS team including PC/Mac refreshes, upgrades, and maintenance.  Microsoft office migrations, upgrades to Windows 10, etc.  Provided technical training plan and coordinated on-site courses for all CS Analysts and technical leads.  Monitored metrics including ticket service levels and customer satisfaction surveys.  Created inventory control program for the company assets.  Over saw workplace technology for TV Production
Director IT Services         10/2003   to   05/2014     Director IT Services (Operation CIO)    Company Name   Ôºç   City  ,   State      I was brought in from Disney as the first IT person for NFL Network when we started this company from the ground up.  I reported directly to the CEO.  I built and ran the company as department head for over 10 years.  Built IT infrastructure and continued making improvements and technological advancements to what NFL Network is today.  Built out TV studio, which consisted of multiple control rooms and sound stages.  Setup Post Production facility and workflow.  Managed and operate within departmental Capital (CAPEX) and Operational (OPEX) budget parameters.  Implemented encoding process and infrastructure.  Implemented media management
I supported all facets of the 24/7 operations for NFL Network and NFL Digital Media, which included nfl.com, all 32 team sites, and NFL Fantasy football.  Operations were located in Culver City with multiple remote sites across the country, which included LAN/WAN, computer servers, telecommunications systems (Cisco VoIP Telephone), desktop computers, laptop computers, disaster recovery systems, productions and remote operations system and infrastructure.  We were responsible for creating identification (ID) badges for staff and vetted personnel, security access to restricted areas and facilities, set up digital video recording (DVR) Security Camera systems throughout the facilities.  I worked on IT budget, procurement, and contracts for both production facilities in Culver City and all remote facilities across the country.  We were the first major media production facility to use virtual private network (VPN) Devices and voice over internet protocol (VoIP) over our various devices.  I was key and integral part of building from the ground up and in charge of the information and data systems infrastructure of the NFL Network and NFL.com.  We built infrastructure that can support engineering as well as business needs.  I co-chaired Business Continuity and Resilience Services (BCRS) project for NFL as a whole.         03/1997   to   09/2003     Senior Technical Advisor Executive Support System Implementation    Company Name   Ôºç   City  ,   State      I reported directly to the CIO.  I started out as temporary helpdesk analyst; I was hired on full time and was promoted from Helpdesk Analyst to Analyst to Lead Analyst to Supervisor to Manager.  When ABC moved from Century City to Burbank, I was promoted to Manager of Executives Support for Disney/ABC and eventually became Senior Technical Advisor for ABC TV.  As a Manager of Executive Support I oversaw 13 systems support analysts plus independent contractor for both East and West Coast to support executives of Disney, ABC Television, ESPN and Touchstone as well as productions on a 24x7 schedule.  Coordinate the over all system support process to ensure that all executives and productions computers function properly, and personally provide services to top key executives of the corporation.  Proactively researched, implemented and supported leading edge solutions to ensure that Disney/ABC executives are on the cutting edge of technologies.  I was involved in procuring and providing Personal Digital Assistants (PDs) and Blackberries cell phones to Disney executives with login scripts.  Lead efforts in diagnosing, resolving, and maintaining hardware, software, operating system, network, and backup recovery services for the enterprise.  I established standard operating procedures (SOP) and corporate policies for use throughout the company.  Interacted with clients and provided client surveys to ensure system support team provided quality services.  I had open communication with other departments such as Local Area Networks (LAN) services, telecommunications department, and emails support group to resolve any system support issues our personnel may be experiencing.  I communicated directly to CIO on all operations and implementation personnel.  I oversaw corporate purchasing and asset management, which included software, hardware and computer equipment rentals.  Prepare monthly system support activity and progress report for both East and West Coast.  Prepare departmental budget as well as long range planning.  When Disney acquired Touchstone, I was there to facilitate the integration between the two companies and transition Touchstone personnel to Century City facility.  I spearheaded the migration of Touchstone's Macintosh (""Mac"") systems with PCs systems for business reasons.  Touchstone had 43 concurrent pilot Mac systems running and 1,000 rental computers being used in studio prior to the migration effort.  We supported all the various Mac systems during migration effort until end user was fully migrated to PC based machines.  I was an integral part in planning, preparing, and designing the information systems infrastructure for the ABC building when Disney relocated 400 ABC network employees from New York and Century City site to Burbank.  I also was key integrator of ESPN, BVTV, and BVTV International into our corporate network.  The ABC Building housed 1,000 employees.  I was on the committee when Disney Consolidated 160,000 employees and hundreds of domains globally into 7 corporate domains in Active Directory.  I was also present acquisition of ABC Family by Disney.  I was an active member and technical consultant in the planning, integration, and migration of ABC Family TV from Saban building in Westwood to the ABC Building in Burbank.          Education     2005     Master of Science  :   Computer Information Systems    University of Phoenix   Ôºç   City  ,   State  ,   USA    Computer Information Systems       1989     Bachelor of Science  :   Electrical and Electronics Engineer    California State Polytechnic University   Ôºç   City  ,   State  ,   USA    Electrical and Electronics Engineer            Information Technology Infrastructure Library (ITIL) Foundation Certified
Implementing Cisco Unified Communications Manager, Part 1 8.0
Supporting Windows Exchange Server 2000 Enterprise Edition      CommVault Backup
Corporate Management Training:
*Operational Management
*Conflict Management
*Preventing Workplace Violence
*Diversity and Inclusion
*Code of Conduct
*Preventing Workplace Harassment
*Protecting Creative Content
*Protecting Company Information        Skills    Apple, Dell, IBM, HP, Lenovo, Microsoft, AirWatch
Network Management, TCP/IP, LAN/WAN, DNS, DAS, Remote Network, Multi-Site Infrastructure, Architecture, IPSEC VPN, Site-to-Site, WiFi Network, IPTV
Active Directory, Microsoft Exchange, Unified Communications, Group Policies
Disaster Recovery (DR), Business Continuity, Data Centers Built and Operations
24x7 Helpdesk, Desktop Support, Operations, Telecom
Software Development Life Cycle (SDLC), MS SQL, My SQL, MS Access, Share Point
Internet, Intranet
Strong analytical skills, Key Performance Indicator (KPI), Metrics, SLA
Vendor Management, Vendor Contracts negotiations, Procurement, Software licensing
Capital and Operating Budget, ROI, Fiscal, Long Range Planning
IT Compliance, IT Security, Cyber Security
Recruitment, Retention, People Management, Leadership, Team development, Training   "
DIGITAL-MEDIA,"         IMPLEMENTATION CONSULTANT       Summary    Results-oriented digital marketing professional with a background in project management and digital advertising. Experienced with various email platforms (Salesforce Marketing Cloud, Adobe Campaign) dedicated to driving customer satisfaction through highly-customized email software implementations. Works closely with other members of the internal project team and external client teams. Leads client calls to uncover solution requirements, writes and presents requirements documentation to the client, configures and presents the software configuration to the client, and trains clients to enable them on Salesforce Marketing Cloud and its various components.      Skills        InDesign, Quark XPress, Acrobat, Photoshop, Illustrator, Freehand, Pagemaker, Microsoft Word, Publisher, Excel, Power Point, Pitstop, Quite a Box of Tricks, Fetch and Asura.            Experience     11/2013   to   Current     implementation consultant    Company Name          Certified trainer in Salesforce Marketing Cloud, experienced in training external client teams on various components of Salesforce Marketing Cloud, either virtually or in person.  Knowledgeable in Salesforce Marketing Cloud components including Email Studio, Marketing Cloud Connect integration, MobileConnect, Journey Builder, Contact Builder and Advertising and Social Studio.  Familiar with Salesforce.com basics.  Familiar with coding SQL to write queries for Salesforce Marketing Cloud solutions.  documentation
Experienced in writing requirements documentation and crafting technical solutions and designing flow diagrams for clients to achieve their email marketing campaign requirements utilizing Microsoft Word, Visio and Excel.  Keeps record of project requirement changes by updating the requirements documentation throughout the project.  Provides test plans to the client for UAT to assist them in testing the configured solution.  English major who enjoys writing in any form.  Leadership
Leads client calls to effectively keep projects moving forward while minimizing scope creep and managing client expectations, and keeping the client team focused on the current SOW.  software implementations and web technologies/technical abilities
Aptitude for software trouble shooting
Experienced in web technologies and coding HTML, CSS and SQL
Familiar with WordPress and Dot Net Nuke frameworks
Familiarity with relational data and data management Consults with new and existing clients to implement solutions and perform initial configurations for their Salesforce Marketing Cloud or Adobe Campaign email software and campaign solutions, with specialization in Salesforce Marketing Cloud.  Leads consultative engagements which include discovery calls and solution walk throughs with the client's marketing focused business teams to define, implement or review the configuration of their technical and business-related communication needs.  Crafts project documentation which details the client's unique business requirements and email software solution configurations, which include data segmentation and various automations aimed at automating and creating complex client configuration solutions.  Provides quality assurance via solution testing and the creation and execution of configuration test plans.  Provides client support during go live phase of the project, and performs ongoing support based on SOW requirements.  As a certified trainer in Salesforce Marketing Cloud, conducts virtual or onsite training for clients on the email platform or various applications within the Salesforce Marketing Cloud platform.  Experienced with various applications and integrations in SFMC, including Email Studio, Marketing Cloud Connect, Journey Builder, Contact Builder, Salesforce.com, and Advertising and Social Studio.  Identifies project risks and issues and presents alternatives to the internal team or the client team to alleviate or resolve them.  digital media program manager |
indico | july 2012 to november 2013.  Promoted to Digital Media Program Manager for Indico, where I planned, executed, and finalized projects according to strict deadlines and within budget for NACS Media Solutions and its subsequent name change of indiCo.  This included coordinating resources such as team members and third-party contractors or consultants in order to deliver programs according to plan for the Print on Demand network.  Assisted in finalizing contracts and negotiated project deliverables and timelines with stakeholders and vendors.  Responsible for defining project objectives, success metrics, and overseeing quality control throughout each project's life cycle with the goal of creating a sustainable
profitable business model.  Managed the Grow Custom initiative and co-created a marketing, messaging and sponsorship package for the initiative.  Contributed to the writing, layout, and content of the Guide to Custom, the Grow Custom initiative's informational piece, which has sold more than 2,000 copies to NACS members.  Sold sponsorships, ads and advertorials to vendors and publishers, and worked with sponsors to ensure that content and ads were received by deadline and transmitted to creative personnel in a timely manner to facilitate creation of the digital and print pieces.  Coordinated and performed some technical processes required for implementation related to the ingestion, testing, format revision, distribution and output of print-on-demand and digital files contributed to the NMS and indiCo network, and contributed to development of the digital and print-on-demand interface tools that support file access and distribution.  Created content around the Print on Demand and Grow Custom initiatives on the NACS Media Solutions website and Facebook site, and maintained the NACS Media Solutions company website using Dot Net Nuke.  Updated and maintained other company websites for various NACS divisions using HTML, CSS and Dot Net Nuke.         01/2011   to   06/2012     digital media specialist |
nacs media solutions      Managed the Print on Demand project and implemented the technical processes related to print-on-demand and digital files for NACS Media Solutions.  Contributed to the development of the digital and print-on-demand interface tools, workflows and processes that support file access and distribution.  Preflighted and corrected book files to ensure optimal print quality.  Worked with outside vendors to build a print on demand network for NACS Media Solutions, supplied requirements for the network and worked with vendors from contract phase to completion to create a viable Print on Demand (POD) network.  Received a promotion in June of 2012.  digital support specialist |
the plain dealer |.         01/1998   to   12/2008       Responsible for processing, preflighting, color correcting, image enhancing and ensuring that sizes, colors, images and content of advertisements sent into the Digital Department via outside customers and agencies printed correctly.  Ensured that final reproduction of advertisements was optimal and that everything in the ad displayed as the customer intended.  Worked well in a high-pressure, fast-paced environment with daily deadlines.  Solely responsible for processing and file transmission of various commercial inserts, gang prints, spadeas, Comics and other direct mail pieces to various printers.          Education and Training     2010     Completed coursework for certifications in Web Design/Development: Web Design/Development,                  Polaris online - http://www.polaris.com
*Studied web design and HTML, CSS, and SQL             1992     Bachelor of Arts  :   English    The University of Akron   Ôºç   City  ,   State      English       1992     Bachelor of Arts  :   Political Science    The University of Akron   Ôºç   City  ,   State      Political Science        Interests    March 31, 2016 to present - License 5672023
*Salesforce Marketing Cloud Consultant Certification
*July 18, 2017 to present - License 17482983
*Salesforce certification verification site:  http://certification.salesforce.com/verification?&fullname=Veronica%20Gancov
*Studying for PMP certification        Skills    Dot Net, Acrobat, Adobe, go live, Photoshop, ad, advertisements, ads, Advertising, Pagemaker, book, budget, color, com, concise, content, contracts, CSS, client, clients, client relations, customer service skills, client support, data management, designing, desktop publishing, direct mail, documentation, Email, English, fast, Fetch, Freehand, HTML, http, Illustrator, image, InDesign, layout, Leadership, managing, marketing, messaging, access, Excel, Power Point, Publisher, Microsoft Word, Works, network, NMS, personnel, presenting, various printers, processes, coding, project management, promotion, quality, quality assurance, quality control, Quark XPress, requirement, SQL, trainer, transmission, trouble shooting, troubleshooting, unique, Visio, web design, Web Design/Development, website, websites      Additional Information      March 31, 2016 to present - License 5672023
*Salesforce Marketing Cloud Consultant Certification
*July 18, 2017 to present - License 17482983
*Salesforce certification verification site:  http://certification.salesforce.com/verification?&fullname=Veronica%20Gancov
*Studying for PMP certification     "
DIGITAL-MEDIA,"         DIRECTOR         Professional Summary          Skills          PPC  Digital Media Planning  DSP  Behavioral Targeting  Comscore  SimilarWeb  Kenshoo  MS Excel, PPT  Agile Marketing  Ads, Portuguese  Advertising, Presentations  Agile, Quality  Agency, Quality control  Auditing, Reporting  Branding, Sales  Budget, Bilingual  BI, Spanish  Capital Markets, Strategy      Clients, Strategic  Client  Data analysis  Designing  DSP  Direction  English  Fast  Features  Financial  French  Innovation  Investments  Leadership  Marketing  Market  Media Planning  Meetings  MS Excel  Modeling  Next  Optimization            Work History      Director  ,     07/2017   to   05/2021     Company Name              With over 12 years' experience in performance
marketing (PPC), Search Engine Marketing, Social, Local and Programmatic
media.  The experience I gained in portfolio management reflects in obtaining the
best results for my customers, allocating their investments accordingly for better
returns in the digital marketing world.  I enjoy working in fast-paced environments
and find that the dynamism in digital marketing fulfills that completely., Vendor for Microsoft Digital Advertising.  Part of a global team of 8 people all remote.  Built audience clusters based on behavioral targeting for Brazilian,
Mexican, Canadian, and US markets.  Utilized data analysis tools to optimize performance and improve CTRs.  Project revenue in Brazil grew from $50k to over $500k and grew to over
$3mm in the second year.  Assisted in quality control for other team members.         Digital Media Solutions Executive Director  ,     01/2016   to   07/2017     Company Name    ‚Äì    City  ,   State        Led a team of 8 specialists in search, social, mobile, display, programmatic
and local ads bringing innovation and new digital opportunities to Blinks,
focusing on Branding and Performance.  Responsible for growing media spend across all channels.  During this
period media spend grew over 100% (+300mm).  Established procedures and best practices for Digital media planning and
execution ensuring efficiency in all stages of the customers' journey.  Created and established the Blinks Media Mix Modeling.  Provided strategic insight across many digital channels to the account
teams.  Implemented auditing and technical evaluations to improve quality in
campaign execution and optimization.  Created and delivered training to new hires and weekly training for
company employees covering all areas of digital media.  Built and maintained strong partnerships with media channels providing
opportunities to implement betas, first-to-market cases and assist in
developing new products.  Assisted Sales team with data and cases when elaborating presentations
for RFPs.  Provided insights to BI and DevOps for the development of in-house
dashboards and media management tool.  Invited to test the beta for the Facebook Blueprint Certification.  Coordinated Digital Days for clients.  Member and partner of senior executive leadership and actively
participated in designing the path and direction of the company.  Awarded Bing Agency of the Year award (September 2017).         Account Director  ,     01/2014   to   12/2015      Managed portfolio of largest clients at Blinks including global accounts
(+R$6mm/month) Led a team of 8 analysts that provided media strategy and
activation of branding and performance campaigns.  Clients included
Netshoes, ACCOR, AIG and OLX.  Cross channel reporting, analysis, and weekly wrap-ups with team and
clients.  Oversaw budget allocation and prioritization for campaigns.  Elaborated campaigns with clients and channel partners to develop first-to-
market cases with excellent results and benchmark examples.  Created best practices such as AB Testing, Black Friday checklists,
documenting learnings, creatives analysis.  Reduced CPL by 300% for one account in less than 6 months.  Maintained customer's ROI whilst increasing investment from 300k to 600k.  Tripled lead generation whilst reducing CPL by 150%.  Invited to become an executive partner at Blinks.         Account Manager  ,     12/2010   to   12/2013      Managed portfolio of large and SMB accounts, +- 30 accounts and led a
team of 6 analysts.  Responsible for the strategy and execution of PPC campaigns.  Defined strategy and KPIs based on client objectives and goals.  Held monthly meetings with the clients to go over results and next steps.         Behavior Targeting Specialist  ,     01/2008   to   01/2013     Company Name    ‚Äì    City  ,   State             Senior Investment Specialist  ,     01/1999   to   03/2003     Company Name    ‚Äì    City  ,   State        Managed portfolio of high net worth accounts (+U$ 1 million) including
Latam customers.  Provided trading assistance in various financial products.  Reviewed client portfolios advising them on investment solutions
conforming to their objectives.  Educated clients on usage of trading platforms and software.         Equity Trading Liaison  ,     07/1997   to   01/1999      Capital Markets & Trading - Operations Liaison between exchanges and
account reps resolving trade disputes.  Reduced risk to firm by resolving disputes in a timely manner mitigating
losses.  Managed downtime operations.  Led team of 20+ helpers to input trades
manually into the system when downtimes occurred.  Agility and
accuracy were key features.         Floor Broker  ,     01/1995   to   01/1997     Company Name    ‚Äì    City  ,   State        CBOE broker trading stocks such as KO, HON and BAC.  Executed orders from various brokerage houses, evaluating market
volatility and order flow for best executions.         Education      WPP Mini MBA  :   Business Strategy  ,   04/2017           B.S  :   Business Administration  ,   05/1994     Boston College   -   City  ,   State           Certifications    CERTIFICATIONS Google AdWords Certified
Google Analytics Certified
Facebook Certified Planning Professional.      Languages    English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish   "
DIGITAL-MEDIA,"         OWNER/PRESIDENT           Professional Profile    A seasoned marketing professional who delivers results in alignment with strategic business plans by developing and executing marketing campaigns as well as managing external agencies.      Qualifications             Strategic marketing planning  Results measurement  Strategic development  Experiential customer events  Plan execution  NASCAR sponsorship  Video production      Execution of Webinars  Product positioning  Brand developmentIntegrated marketing communications  Account relations  Tactical planning            Relevant Experience     Oversaw campaign that exceeded annual goals and increased brand relevance with consumers/       Experience      Owner/President    January 2013   to   Current     Company Name          Freelance communications and digital content creation for corporate and independent businesses.  Development and production of video content for internet and social media.          Strategic Marketing Manager    January 2010   to   January 2012       Formulated, directed and coordinated marketing activities to promote products and services Maximized marketing budget and coordinated media buys.  Provided oversight of PR and trade show activity.  Created strategies to stretch marketing and promotional budgets while improving brand impact in the marketplace.  Adjusted marketing mix and implemented an improved integrated strategy.  Took ownership of and executed an experiential NASCAR marketing program that raised awareness for one of our brands and increased pull-through rate for the product resulting in a 15% increase in production volume and sales and $3 million of total branded TV exposure as estimated by Joyce Julius.  This program also resulted in strengthening a relationship with a major customer.  Reduced shipping and set-up costs for trade show properties by $3000 per event by refreshing tradeshow properties and displays.  Developed impactful displays designed and engineered to be lighter and easier to transport to shows.  Cost savings of $50,000 over the entire trade show season.  Developed and refined an iPad App designed and implemented to standardize sales materials and presentations.  This provided customer facing brand consistency and product specification accuracy.  It improved the process of creating sales presentations and eliminated redundancy making sales staff more efficient and productive.          Product Marketing and Brand Manager    January 2003   to   January 2010       Managed and coordinated marketing and branding activities, created communications materials Created an engine brand for the commercial vehicle market.  Developed strategy, positioning, naming and graphic elements along with brand standards and guidelines.  This allowed the company to focus marketing and advertising efforts to meet brand objectives as well as optimizing budgets.  Produced an award winning documentary video from conception to completion to depict the company's 75-year history.  Finished product was an integral part of an internal and external communications campaign to illustrate product evolution leading up to a new product launch.  The project required extensive historic research and fact checking.  Hands-on production saved $75,000 in cost.  Developed and executed an integrated brand launch in partnership with a Country Music Association event in Nashville.  Combined an on-site product experience with a premium distribution and interactive web site.  Billboard Magazine recognized the sponsorship for extraordinary innovation.  Developed and implemented a PR and communications campaign that increased consumer interaction and loyalty to a company brand and Integrated customer events with website interaction.  Project was completed on time and on budget.  Managed internal corporate events that included planning, logistics and vendor management for Board of Directors meetings, Wall Street analyst gatherings, and Annual Dealer Meetings This reduced production costs 50% resulting in $1 million annual savings.          Executive producer    January 1999   to   January 2012     Company Name   Ôºç   City  ,   State      Manufacturer, marketer and distributor of trucks and engines (Fortune 200 Company.          Education      BA   :   Communications  ,   2005    Benedictine University   Ôºç   City  ,   State      Communications Magna Cum Laude        Accredited Certificate, Computer Graphic Design, International Academy of Design and Technology, Chicago, IL   :     1996            Affiliations    Member, American Marketing Association      Skills    advertising, analyst, agency, Brand development, Branding, budgets, budget, content, content creation, equity, focus, Freelance, Graphic Design, graphic, innovation, logistics, managing, marketing, market, marketing communications, materials, Meetings, positioning, presentations, PR, research, sales, shipping, specification, strategy, Strategic development, Strategic marketing, TV, vendor management, video, Video production, web site, website      Additional Information      Awards Chicago BMA ""Tower Award"" / Websites over $50,000 / MaxxForce.com  2007 Chicago chapter Business Marketing Association ""Tower Award"" / Logo Design / MaxxForce Diesel Power logo   2007 PCC ""Silver Trumpet"" / Marketing Communications / Ford Power Stroke Diesel CREW Club program   2004 (The PCC Golden/Silver Trumpet award recognizes distinguished achievement for excellence in planning, creativity, and execution in public relations and related communications.) Publicity Club of Chicago ""Golden Trumpet"" / Marketing Communications / Navistar ""The Dieselization of America"" public relations campaign   2002      "
DIGITAL-MEDIA,"         SUBSTITUTE TEACHER       Summary      Enthusiastic artists who loves both traditional art and digital art! ¬†Before moving to Richmond I spent two years working as a digital media specialist, creating¬† brochures , video and physical colleges. ¬†Currently I'm working as a substitute for Chesterfield County Schools, my¬† favorite ¬†subject of course being art. ¬†         Highlights          Traditional fine art skills    Creative and artistic    Flexible creative approach    Strong design sense      Superb attention to detail  Time management  Traditional and digital photography  Photo enhancing            Relevant Professional Experience      Substitute Teacher     Oct 2015   to   Current      Company Name   Ôºç   City  ,   State     Work in schools across Chesterfield County in a verity of subjects and grades. ¬†My favorites subjects to teach are Art, Library and History.  Following the teachers lesson plans I lead the students through activities, providing guidance and additional explanations where needed.  Comfortable with unexpected school situations. ¬†I'm quick on my feet and calm which I believe is the key to keeping students calm.         Digital Media Specialist and Administrative Assistant     Jul 2013   to   Jun 2015      Company Name   Ôºç   City  ,   State     Met and worked with grieving families to create personalized memorial packages for their loved one.  I used a variety of programs including Photoshop, Illustrator, InDesign, Publisher and funeral stationary software.  Created large collage boards for every family who provided us with photos. ¬†It was not abnormal to create 15 or more boards a week.  I provided support to community outreach programs; small college boards for hospice patients, billboards for charity events and designing pamphlets or other printed materials for special events including Cape Fear's Purple Heart dinner.  Was in charge of teaching coworkers how to use new software as well as troubleshooting computer and printer problems for the office.         Summer Counselor     Jun 2009   to   Sep 2009      Company Name   Ôºç   City  ,   State     Helped to plan and execute activities.  Dealt with minor cuts and scrapes as well as defusing tempers before fights could start and writing up incident reports after accidents or fights occurred.  This job included conflict resolution, working with children whose parent(s) were in the military and a handful that have a parent overseas, as well as working with handicap/special needs children.         Additional Experience      Room Attendant      Mar 2012   to   Jul 2013      Company Name   Ôºç   City  ,   State          Seasonal Shoe Associate     Nov 2011   to   Feb 2012      Company Name   Ôºç   City  ,   State          Shoe Associate     Oct 2009   to   Nov 2011      Company Name   Ôºç   City  ,   State          Education      Bachelor of Arts  ,   Dual Major: Art and Visual Technology & Anthropology   2009     George Mason University   Ôºç   City  ,   State      Started off as an Anthropology major with a minor in photography but soon found I loved my art classes just as much. ¬†At first glance they seem unrelated but both deal with people and expressing the human condition. While one does it through studying actions and artifacts to better understand different cultures and time periods, the other deals with feelings and views shown through art. They are different but together they are a good combination for a more rounded point of view. ¬† Course work included animation, digital as well as traditional black and white photography, web design, oil panting, sculpture, print media, art history, childhood psychology,¬†  ¬†ancient civilizations and modern culture.           Internship   2007     Gov Trends   Ôºç   City  ,   State       Maintained several politicians' personal websites, transferred data from previous websites to newly designed websites as well as updating live sites news feeds.  Did analysis of key words used to increase traffic to websites using Google AdWords.Used pertinent data retrieved to verify if key words were contributing to increasing traffic to websites or not.  Compiled results and presented solutions in reports for the clients.  Created email lists of possible potential clients.I also did minor design projects such as letter heads and logos.Worked with clients' staff to ensure they were trained on how to maintain new sites after all the data had been transferred and organized.           Advanced Degree   2004     West Springfield High School   Ôºç   City  ,   State              Internship   2004     Fairfax Archaeology   Ôºç   City  ,   State       Compiled information about artifacts from previous digs as well as properly labeling them and storing them in bags to prepare them for storage.  In the field work included measuring and marking test pits, shifting through dirt, digging test pits and keeping field data         Skills      Traditional Art Media: Black and White Photography, Oil Painting, Sculpture, Print Media  Digital Art Programs: Photoshop, Illustrator, InDesign  Digital Animation: Maya, Flash, After Effects     "
DIGITAL-MEDIA,"         PUBLIC RELATIONS INTERN       Summary    Public relations and digital media intern with more than 5 years of experience working for leading agencies Weber Shadwick, Golin Harris and Latina PR
*Strong experience working across multiple cross-office teams based in different continents
*Versatile professional with successful track record in tech, B2B, social impact and consumer product
*Strong experience working with Hootsuite., Sprout, and TrackMaven      Skills          Salesforce, Adobe Package (InDesign, Illustrator, Photoshop), MS Office (Word, Excel, Powerpoint, Keynote), Cloud based calendars  Diverse multicultural background: dual citizenship American and Brazilian, educated in the San Francisco Bay Area and in Switzerland. ,Salesforce, Adobe Package (InDesign, Illustrator, Photoshop), MS Office (Word, Excel, Powerpoint, Keynote              Experience      Public Relations Intern   08/2017   to   09/2017     Company Name   City  ,   State       Media Relations
-    UN Global Compact in house management during UNGA week, 09/18-22
-   During UNGA week, September 18-22 managed media coverage and relations with media outlets such as - Bloomberg, with Robin Blumenthal, The Economist with Matthew Hoffman, and Reuters with Laura Colby.  Worked in house at UN Global Compact, with assistance of Public Relations agency, Golin Harris.  Managed email, press releases, and agenda during UNGA week for head of communications of the UN Global Compact,     Toby Usnik
-   Creative process of tags, pictures, hashtags, and topics for Twitter during UNGA week, was trending topic for three consecutive days in New York City.  Inside UN building during day of speakers such as; Al Gore, Prime Minister Shinzo Abe; worked in coordination with UN
security clearance for reporters, photographers, videographers, and managed camera positioning, and media green room.  Managed media overview with details about UNGA media interview schedule, and overview of event.             07/2017   to   Current     Company Name   City  ,   State       Digital Marketing
-   Manage social media platforms, including- Twitter, Instagram, and Facebook using social media optimization software such as; Hootsuite., Sprout, and TrackMaven.  Using html.  code and Peer Space software for website upkeep, including but limited to: client purchases, room and event booking, customer relations, and scheduling.  Planned intimate and unique Airbnb Experiences, and mini concerts, twice a month, and event space logistics-   Extremely detailed oriented for member booking calendar for cowering part of the business.  Detail and experience using
Google Calendar and Evernote for events in art gallery part of co-work space.          Marketing Intern   10/2017   to   04/2017     Company Name   City  ,   State       Digital Marketing
-  Researched cross border e-commerce solutions between Asia and the Americas, and how ToLocal could act as a facilitator of back end ERP (enterprise resource product) between the three continents.  Used Sales Force Connect Data, a customer relations management website, to produce memos on potential e-commerce business solutions for clients between Asia and the Americas.  Used Hootsuite, Sprout, and Stemdefining strategies to maximize clickthrough rate (CTR), increase reach, add followers, and promote engagement on ToLocal's social media platforms including Facebook, Instagram, and Twitter
Weber Shandwick.          Digital Media Intern   06/2017   to   12/2017     Company Name   City  ,   State       Part of social media team for Napster South America, Honda South America; Responsible for generating content for social media platforms.  Generated data to track trends related to Honda's brand on social media using metrics including but not limited to retweets, likes, and  comments.  Kept daily mailing lists in order to have interactions and relation such as retweets, likes, responses with key industry digital influencers in LaTam
- Increased Honda's social media platforms and increased client exposure and followers.  Managed the consumer research for Napster.  Had weekly mailing list upkeep.          Education and Training           2019       University of San Francisco Media    3.4        Bachelors of Fine Arts     2019       Communication University of San Francisco   City  ,   State               High School Diploma     2013       American School of Recife   City  ,     Brazil                  2012       IMG Academy   City  ,   State                    2009       The American School of Leysin   City  ,     Switzerland             Languages    Native speaker of English and Portuguese, fluent in Spanish and conversational French. fluent in Portuguese, English, Spanish, and conversational French      Skills    Adobe, Photoshop, ad, art, agency, basic, Bloomberg, business processes, business solutions, concept, consulting, content, cooking, client, clients, customer relations, e-commerce, email, English, ERP, conversational French, html, Illustrator, InDesign, logistics, mailing, managing, marketing, market, Media Relations, Excel, MS Office, Powerpoint, Word, enterprise, newsletters, optimization, camera, Portuguese, positioning, press releases, PR, Prime Minister, coding, promotion, Public Relations, speaker, recording, research, Reuters, Sales, San, scheduling, security clearance, social media platforms, fluent in Spanish, Spanish, strategic, teamwork, unique, video, website, web content   "
DIGITAL-MEDIA,"         OPERATIONS TECHNICIAN       Summary    To obtain and solidify a career-oriented position, learn valuable skills and processes, and contribute the best of my abilities for the goals, objectives, and growth of the organization.      Highlights          OSHA CERTIFIED (Alliance Safety Council 2014)
	*	Experienced with the following software: Visio, StudioOne, ProTools, Ableton Live, Zbrush, Corel Painter, Alchemy, Adobe Photoshop, Adobe Illustrator, Adobe DreamWeaver, Adobe Premiere / Cool Edit Pro, Excel, Access Database among others.              Experience     April 2014   to   Current     Company Name    City  ,   State    Operations Technician        Become familiar with new projects and their respective layouts and strategize the          best course of action in advising clients in staging materials and working stations for the highest efficiency.  Maintain good working relations with plant personnel by exhibiting a high quality of expertise as expected by each individual plants set of rules in order for a quality representation of the company.  Properly training on use of equipment as specified by product manufacturers to ensure efficient equipment life.  Ensuring jobs are properly prepared for by identifying inventory needs as well as visually inspection, ensuring equipment testing up to date.  Taking personal ownership in tasks and exhibiting pride on completed tasks and ensuring that I am always in a position to learn in order to grow as an asset to the company.         July 2011   to   November 2014     Company Name    City  ,   State    Store Manager        Maintain an orderly and efficient work environment by delegating tasks to employees based on individual skill sets.  Provide a high level of customer relations through product knowledge, product placement efficiency, and superior customer service.  Maintain status quo on product supply through daily inventory and bulk ordering.  Oversee daily deliveries and enforce mandatory scheduled rotating of products.  Hire and train new employees.         May 2010   to   July 2011     Company Name    City  ,   State    Certified Quality Assurance Agent        Troubleshoot and test parameters of computer games to ensure desired intended design functions throughout in accordance with the intent of the game and title.  Data entry using databases, requiring knowledge of Access (query, etc.).  Work long, diligent hours as a title approaches the estimated release date.  Credited on end game credits on three major game titles (Tiger Woods PGA Tour 2012, EA Sports' MMA, NHL '12.         January 2009   to   May 2010     Company Name    City  ,   State    Department Manager        Maintain high quality customer service  (answering questions, suggesting available options, and providing 'full-serve' service).  Complete tasks assigned by management in a timely and thorough manner.  Maintain a sanitary, and customer friendly work environment.  Ensure proper opening and closing of the department.  Work with other employees to meet desired production goals.         January 2006   to   January 2009     Company Name    City  ,   State    Industrial Wallpaper Hanger/Painter        Quality Wall Covering: [self-employed],  Baton Rouge and surrounding area Identify expectations of individual contractors and formulate a design and work strategy to meet the desired goals.  Provide detailed measuring and cutting of high-value material to ensure efficient project costs.  Maintain quality, highly trained installation of commercial vinyl wall covering in a multitude of variation (intricate patterning, 30+ foot murals, hotels, etc.).  Operate industrial machinery such as paste-machines, forklifts, and elevator tower transport.  Maintain a healthy work relationships with other tradesmen working in the same area through arranging situation-specific allotted working times for each.  This includes experience gained in plant work (in administrative buildings) which required site-specific training for each.          Education     2014     Baton Rouge Community College   City  ,   State  ,   United States    Applied Science Entertainment Technology / Audio Engineering       FALL 2013 Internship: PreSonus Audio - Baton Rouge Sales Department, Warehouse Department, Event Planning. Inputting and receiving international and domestic orders through NaVision software.  Contact with clientele regarding shipment and billing of orders. Loading, unloading, and installation of equipment at various trade shows. Applied Science Entertainment Technology / Audio Engineering       2014     Central High School   City  ,   State  ,   United States    General Studies   High School Diploma    GPA:   Recipient of Robert C. Byrd Scholarship. GPA: 3.65 Dean's List Standing)    Art A.P. award, Scholarship to Art Institute of Chicago.        Skills    Adobe DreamWeaver, Adobe Illustrator, Adobe Photoshop, Adobe Premiere, Audio, billing, closing, Cool Edit Pro, Corel, customer relations, customer service, Data entry, databases, Event Planning, forklifts, inspection, inventory, machinery, materials, Access, Access Database, Excel, NaVision, Painter, personnel, ProTools, Quality, receiving, repairing, Safety, Sales, strategy, trade shows, Troubleshooting.   "
DIGITAL-MEDIA,"         EDITORIAL ASSISTANT       Summary    Focused Journalist successful in developing feature articles, short stories, editorial pieces and broadcast
scripts. Strong technical command of the English language and familiarity with a wide range of writing
styles. Committed to maintaining journalistic excellence and integrity.      Skills      Proficient with video editing software: Final Cut Pro and Edius.   Desktop Publishing Software: Photoshop, Illustrator, HTML  Photojournalism and videography   Copy editing and proofreading  Managing skills: advanced problem-solving, great organizational skills.         Experience      Editorial Assistant   08/2017       Company Name   City  ,   State       Head of submissions department.  Act as the first point of contact for author's questions, concerns ect. during the submission process.   Update and maintain company's database.  Review samples to determine if suitable for publication.           Production Assistant   01/2017   to   08/2017     Company Name   City  ,   State       Provided video production and digitization services to faculty, staff, and departments at The University of Tennessee.          Intern   01/2016   to   06/2016     Company Name   City  ,   State       Contributed articles and photos to Sydney local magazine Peninsula and Northshore Living.            Intern Reporter   08/2015   to   12/2015     Company Name   City  ,   State       Captured visual content and edited general assignment stories to be shown on air.   Gathered and verified factual information regarding stories through interviews, observation and research.          Columnist   08/2013   to   12/2016     Company Name   City  ,   State       Published weekly op-ed in school newspaper titled School of Sarcasm.   Topics covered campus life.   Received highest readership for three consecutive years.          Freelance Writer   08/2014   to   Current     Company Name   City  ,   State       Wrote unique articles for Wojdylo media, pertaining to social media advancements.          Deejay   01/2014   to   06/2014     Company Name   City  ,   State       Presented local news on campus public radio.  Organized playlists for radio and announced song titles.          Education and Training      Bachelor of Science  :   Journalism   2017       The University of Tennessee   City  ,   State










						Bachelor of Science in Communication and Information with a major in
Journalism and Electronic Media and a minor in English.






          Activities and Honors    Selected to participate in College of
Communication and Information Global
Scholars Study Abroad Program in Sydney, Australia for
Spring 2016.   "
DIGITAL-MEDIA,"         SR. LEAVE OF ADMINISTRATIVE SPECIALIST       Professional Summary    HR Coordinator who brings¬† 10  years developing efficient payroll and benefits processes within corporate human resources settings. Adept at learning new industry laws and standards, as well as incorporating relevant best practices into new planning and coordination.      Skills          Benefits and payroll coordination  Superb interpersonal skills  Detail-oriented  Background checks  Time management  Exit interviews      Staff recruiting and retention  ADP  Fluent in  English   HRIS Lawson            Work History      Sr. Leave of Administrative Specialist     06/2013   to   Current      Company Name   ‚Äì   City  ,   State      Extensive knowledge of Section 125 cafeteria plans, FMLA, COBRA, ERISA and HIPAA regulations.  Responsible to analyze and coordinate FMLA, STD, LTD, Military, Personal Leaves and Worker's Compensation.  Makes determinations and takes appropriate actions(s) based on state and federal regulations.  Supervise Benefits administration team.  ADA administration and compliance.  Coordinate with employees, managers, HR Partners, and TPA's, to resolve complex leave of absence questions.  Train management on proper leave of absence procedures.  Review and document the Leave of Absence process for all locations.  Represent organization at personnel-related hearings and investigations.  Works closely with Safety Manager and Employee Relations Managers to implement preventative measures to reduce WC claims.  Also acts as liaison between team and risk management in communicating changes/developments with TPA's.  Prepares reports and statistics for lost time and absence trends.         Human Resources Specialist     11/2012   to   06/2013      Company Name   ‚Äì   City  ,   State      Conducted employment verifications and investigations.  Facilitated the criminal background check process for new hires.  Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.  Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.  Shadowed employees to determine an accurate description of the duties and skills required for each position.  Handled understaffing, disputes, terminating employees and administering disciplinary procedures.         Benefits Administrator     05/2012   to   11/2012      Company Name   ‚Äì   City  ,   State      Responsible for directing and planning the day-to-day operations of group benefit programs (group health, dental, vision, long-term disability, worker's compensation, life insurance, supplemental insurances, Health Savings Plan, 401(k) plan and retirement plan).  Investigated new benefit programs, improve existing programs, supervise and monitor benefit administration.  Ensured that all invoices from Vendors are prepared and submitted accurately to Accounting.  Coordinated annual open enrollment.         Leave of Absence Consultant     02/2012   to   05/2012      Company Name   ‚Äì   City  ,   State      Coordinated the administration of disability and leave programs.  Advised employees on eligibility, provisions, and other matters related to disability and leave programs.  Consulted with and advise employees, managers and occasionally HR Managers on eligibility, provisions, and other matters related to disability and leave.  Assisted in the preparation and maintenance of employee leave communications.  Recommended new and/or improved benefit plan processes and/or cost-saving measures.         Senior Benefits Analyst     05/2011   to   11/2011      Company Name   ‚Äì   City  ,   State      Provided innovative solutions that evolve our benefit offering and strategy Delivered annual financial and plan reporting inclusive of return on investment (ROI), metrics and measures, demographic and plan analytics Analyzed, evaluate and present proposed business initiatives and/or issues.  Develop recommendations or solutions that support the business Translated customer needs into effective, valuable solutions and communicate solutions to the business.  Ensured effective and efficient operations of our plans Provided communication, training and support to stakeholders Managed vendor partners to ensure the best in class products, programs and service Ensured compliance with all local, State and Federal regulations.         Corporate Human Resources Coordinator     10/2006   to   05/2011      Company Name   ‚Äì   City  ,   State      Maintained human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases and tracking leave time.  Administered and counseled with employees on leaves of absence, FMLA, STD/LTD, Workers Compensation to include documentation, reporting, pay and communication to employee/manager.  Liaison with TPA managing COBRA enrollments.  Assisted in preparation of employee separation notices and related documentation Provide communication, training and support to stakeholders Organized and administered various special projects for the human resource department such as policies, new hire booklets, compiling data for audits.  Handled Tuition Reimbursement approval.  Immigration process using the E-Verify program.  Conducted Exit interviews.         Human Resources Benefit Representative     10/2003   to   10/2006      Company Name   ‚Äì   City  ,   State      Managed daily entries for new hires, status changes, terminations, health benefits and welfare benefits.  Resolved escalated health benefit issues that derived from the Human Resources Service Center.  Conducted monthly audits from carrier's invoices and resolving discrepancies.  Liaison with TPA managing COBRA enrollments.  Managed hiring, enrollment, and orientation for staff members, physicians, fellows, residents and nurses.  Conducted new hire orientation and annual enrollment with the benefit's team.         Education      Master of Science  :      Current     Penn State University    -
                          City  ,
                          State       Human Resources and Employment Relations       B.S  :   Human Resources Management     12 2012     Capella University    -
                                   Human Resources Management       Certifications    FMLA Specialist Certification - HR Certification -  September 2014      Affiliations    Benefits and Compensation  Certification - Cornell University - November 2006
Affiliations
Society for Human Resource Management (SHRM)
CEB Human Resources Network      Skills    Accounting, ADA, ADP, benefits, Benefits administration, clarify, directing, documentation, Employee Relations, financial, hiring, HRIS, human resource, Human Resources, HR, insurance, Lawson, managing, Works, PeopleSoft, personnel, policies, processes, recording, reporting, risk management, Safety, SAP, statistics, strategy, vendor management, vision   "
DIGITAL-MEDIA,"           25LIVE FUNCTIONAL ADMINISTRATOR/SUPERVISOR OF I.T. HELP DESK         Professional Summary    Experienced R25/ 25Live ¬†Administrator¬† committed to maintaining cutting edge technical skills and up-to-date industry knowledge.      Skills          Excellent communication skills  System upgrades  Excellent problem-solving abilities  Microsoft MSCA/MCSE Certified  Excellent problem-solving abilities  Excellent diagnostic skills  Enterprise technologies              Work History      25Live Functional Administrator/Supervisor of I.T. Help Desk    ,     10/2007
                            to   Current     Company Name   ‚Äì   City  ,
                          State    Communicate with
and identify the needs of Resource 25 usage for staff members within
the University. Set boundaries for Web
Viewers and Users. Respond to space
requests. As the
University's appointed Resource 25
Administrator, all information
on Resource 25 must be kept current by deleting
space/creating new space ¬†. ¬†Run
weekly reports giving key information as to the events occurring on campus and the Sports Complex. E-mail to members of the events Committee. Take leadership role
at the Events meeting
which precedes ¬†the events meeting. ¬†Run weekly reports¬† on Sports
Complex activities
and e-mail to Village of ¬†Lisle. ¬† Develop, review and implement policies and procedures for the Resource 25 space
reservation process. ¬† ¬† Other
Functions: ¬† Keep
current and communicate with IT on the need for Resource 25 upgrades and research and identify the need for
efficiencies such as the Resource 25 and
PeopleSoft interface. ¬†Train authorized Benedictine staff members
to use Resource 25 at the User level. ¬†Maintain/update Resource
25 web site. ¬† Assist areas within
the Office
of
Operations during summer/vacation period.  Handle/answer inbound requests from customers.¬† Answer phones professionally. Answer Service
Desk requests and tickets in a timely manner.¬†
Use questioning and listening skills that support effective telephone
communication. Support and provide superior service to customers via various
communication media. Resolve customer support related issues and provide
customer with proper resolution, via troubleshooting techniques. Deliver prompt
and accurate assistance, with the highest levels of quality service and
professionalism.¬† Research required
information using available resources.

Transfer requests with
specific/complex inquiries to appropriate department or person. ¬†Use an effective approach to handle special telephone tasks like call
transfers, taking messages, call backs, holds, interruptions, and unintentional
disconnects. Recognize, document and alert the supervisor of trends in the
customer requests. Suggest process improvements for the department. Retain and
execute proficient knowledge of daily processes and procedures. Assist with CSR
training. Assist fellow CSRs with challenging situations. Mentor CSRs. Act as
go-to point person for the department. Act as a Team Lead in the absence of the
Service Desk Team Lead on an as needed basis. Perform CSR responsibilities based on Benedictine University's mission,
vision, direction and business objectives. Reinforce company and department
policies, processes, and procedures. Assist with special projects and other
duties as assigned. Ability to work successfully as part of a team.           Supervisor Public Safety/ Digital Media Tech   ,     09/2003
                            to   06/2006     Company Name   ‚Äì   City  ,
                          State      Make frequent patrols, by foot and vehicle, of designated campus areas to watch for unusual or suspicious activities and hazardous situations.¬†Report situations to dispatcher and/or supervisor.Respond to a variety of situations and incidents; including, but not limited to: burglaries, thefts, assaults, sexual assaults, robberies, accidents, medical emergencies, fire alarms, etc.¬†Take positive action on complaints/calls for assistance received from faculty, staff, students, visitors and others.Detain offenders taken into custody until Chicago Police Department is on scene.¬†Notify Chicago Police on all incidents viewed on public or private property in the area surrounding campus.¬† May be required to testify in court.Respond to a variety of complaints/calls received from residents who live in the immediate campus area.Control access to unauthorized areas.¬†Question suspicious persons as to their purpose for being in a specific location.Screen outsiders or visitors to campus and campus buildings.¬†Check, lock and open University buildings and classrooms for regular classes as well as room rentals in the academic buildings.¬†Check office areas for suspicious activities.¬†Open offices, upon request by occupant, and secure offices when found open and unattended.Write incident reports when action is taken by a Public Safety Officer.¬†Notify Chicago Police on all major incidents/crimes.¬†     Oversees the use of various media equipment, including video, film, photographic and
audio equipment. May oversee or operate highly technical or complex equipment, such
as multi-media and computer projection equipment. ¬†May assist in training, scheduling, and distributing work of other staff, members, students,
casuals and temporary workers. ¬†Provides information and advice to a diverse University public on technically complex
matters. Responds skillfully to a high volume of customer questions and complaints. ¬†May consult with clients in the planning of media production projects or events, and in
developing budgets. ¬†May be responsible for quality control aspects of media production. ¬†May coordinate equipment installation, maintenance and repair needs. ¬†May troubleshoot and perform minor maintenance on equipment and systems. ¬†May make recommendations for equipment purchases, system design, and facility
utilization. Performs related job duties as required.
Typical Requirements
Education: High school graduate or equivalent plus technical school (or equivalent), w         Legislative Aide  ,     02/1999
                            to   08/2003     Company Name   ‚Äì   City  ,
                          State        Assisted City of Chicago Alderman in successfully fulfilling their public obligations by providing support services in the areas of administration, communication, research and public relations.  Prepared bills, memos, circulars and other official documents as and when required Wrote press releases and speeches on behalf of the Alderman Managed press conferences and other meetings Maintained digital records of the legislation and filed theoriginal documents for future Planned Alderman's schedule and organized the necessary meetings according to priority Coordinated with other employees and departments Made transport arrangements for official tours          Education      Bachelor of Arts  :   Social Science   ,
                          2015     Benedictine University    -   City  ,
                              State      Top  15 % of class  Emphasis in  [Name of Emphasis]   Emphasis in  Social Science   Top  [Number] % of class         Certifications      Microsoft Certified Professional (MCP)     "
DIGITAL-MEDIA,"         SALES REPRESENTATIVE         Highlights        Business Tools: SAAS, Microsoft Access, Excel, Word, Power Point, InDesign, Adobe Photoshop, Salesforce, Quicken              Experience     03/2014   to   Current     Sales Representative    Company Name   Ôºç   City  ,   State      Responsible for the day-to-day relationship management of over 40 unique clients regarding planning, production, marketing, sales and distribution of Josten's yearbook program.  Key priorities include maintaining current account volume of over 700k and developing new business from potential prospects.  Project manage the life cycle of customers yearbook program, including idea generation, production deadlines, marketing campaigns, pricing structures, budget responsibilities, shipping schedules, sales goals and distribution.  Utilize salesforce to log customer communication and update targeted new business pipeline.  Develop partnerships and grow Josten's market share by leading effectively as the trusted main point of contact with school administration, school organizations, teachers, students, coaches and parents.  Support school missions by implementing educational programs surrounding school pride, anti-bullying, student-teacher recognition and commitments to achievement.  Doubled new account volume growth YoY when compared to previous rep performance in same timeframe.  Currently at 50% to goal for 2017 new business.         08/2012   to   03/2014     Digital Media Sales Representative    Company Name   Ôºç   City  ,   State      Responsible for the day-to-day relationship management of over 60 unique clients regarding online advertising for our dealer partners.  Key priorities include servicing current accounts and developing new business from potential prospects.  Convert prospective dealer principals to clients by selling Cars.com online ad packages/ancillary products.  Analyze and consult dealer principals on best way to allocate their advertising budget through a competitive SEO/paid search/traditional print/broadcast media analyses to identify opportunity.  Coach dealerships on best practices during sales interactions Conducted monthly marketing reviews with dealer partners on audience conversion rates.  Consulted with dealer partners on best practices to improve click through rates.  Negotiated largest individual sale to date for Cars.com Philadelphia (May 2013).  Presidents Club-Exceeded 2013 sales goal by 228% Awarded Top Digital Media Representative for new volume growth(2013) Awarded Top Cars 360 net unit sales certificate of Achievement (2013).         08/2011   to   08/2012     Senior Sales Coordinator    Company Name   Ôºç   City  ,   State      Responsible for the day-to-day relationship management of over 20 unique clients regarding polypropylene accounts.  Key priorities include management of daily communication between supply chain, account managers, transportation, accounting, and compliance departments solving a wide variety of ad-hoc requests.  Appointment by upper management to handle ""Strategic National Accounts"" - the largest and most profitable Braskem accounts requiring an elevated and special course of interaction and attention.  Critical analysis of customer purchase orders, ensuring accuracy and alignment with forecasting of client's previously projected needs as well as adjusting future forecasts.  Forecasting client requirements, such as production schedules, future customer POs, and inventory reports.  Analyzing the data and providing recommended solutions to the client on a month-to-month basis.  Developed a bi-monthly account analysis model showcasing customers forecasts against orders booked, validating variances to ensure accurate forecasting.  Based on the value recognized by Braskem, this is has been adopted companywide for Braskem NA.  Lead analyst in creation of prospecting survey for Braskem's in National Plastics Exposition 2012.         06/2010   to   08/2011     Sales and Marketing Assistant    Company Name   Ôºç   City  ,   State      Create marketing materials for home sales and assist with open house showings.  Assist in the preparation of comparative marketing analysis to obtain new clients.  Increase client base by developing relationships with current clients through various online media outlets.  Staff new construction sites and assist in developing marketing for new homes.          Education     May 2010     Bachelor of Science  :   Marketing International Business    SMEAL College of Business, Pennsylvania State University   Ôºç   City  ,   State  ,   Spain    GPA:   GPA:3.5 Dean's List Member of Alpha Lambda Delta, Honors Academic Club (April 2007 - May 2009)    Marketing International Business        Skills    accounting, Adobe Photoshop, ad, advertising, analyst, broadcast, budget, bi, Coach, com, competitive, conversion, client, clients, educational programs, Forecasting, InDesign, inventory, marketing analysis, marketing, market, marketing materials, Microsoft Access, Excel, Power Point, Word, new construction, POs, pricing, Quicken, relationship management, selling, sales, shipping, Strategic, supply chain, teacher, transportation, unique      Additional Information      AMCC Academia All-Conference Award (Fall 2006 and 2007)
*Captain of Penn State Altoona Women's Soccer Team (Fall 2007)     "
DIGITAL-MEDIA,"         VIDEOGRAPHER       Professional Profile    Creative individual seeking an Associate Editor position
with American Greetings to utilize writing and editing skills to create
innovative and trend-driven products.      Qualifications          Designed and wrote content for materials geared
towards various audiences in print and/or digital form - newsletters, blogs,
scripts, feature articles, advertisements, speeches, brochures, and
presentations

    I mplemented digital marketing strategies across
social media platforms  Skilled reporter and editor      In-depth knowledge of video production: editing
techniques, video equipment and tools
  Implemented leadership, training and supervision
for department interns  Developed creative marketing presentations to
improve engagement

            Experience     03/2015   to   Current     Videographer    Company Name   Ôºç   City  ,   State      Worked in collaboration with clients and production staff to produce a variety of video products, including both live events and video packages.  Conducted field-based video production, which involved interacting with clients and operating all portable video and audio equipment.         06/2014   to   Current     Digital Media Specialist    Company Name   Ôºç   City  ,   State      Responsible for creating content for new website and app called LCExplorer.com.  Created and implemented a digital marketing plan that increased LC Explorer's user base to 10,000 monthly active users in six months.  Wrote blog posts to promote the website and app.  Managed Facebook, Twitter, and Instagram to effectively drive brand awareness, engagement, and traffic to website.  Developed and implemented an email marketing campaign for both LC Explorer and Emerge's web services.  Produced, edited and acted as on-camera talent for instructional videos that were used for customer support, orientation and training.  Created series of web videos to highlight successes of local businesses.  Managed a team of interns to help produce content for LC Explorer.  Communicated with clients to manage and update the business directory on LCExplorer.com.  Planned and coordinated events to launch various Emerge Inc.  services.  Wrote, edited, and posted press releases to LorainCounty.com.         10/2013   to   04/2014     Reporter    Company Name   Ôºç   City  ,   State      Researched and wrote investigative news stories that were published in the Akron Beacon Journal, the Youngstown Vindicator, and TheNewsOutlet.org.  Conducted interviews for the purpose of writing, producing, and recording radio pieces to accompany the print media.         07/2013       Promotions Intern    Company Name   Ôºç   City  ,   State      Maintained social media accounts throughout summer to highlight the success of the organization's alumni and increase membership.  Filmed and edited videos to promote annual fundraiser and posted to social media sites.  Created and maintained blog to feature the successes of the organization's interns.  Wrote stories for newsletter.  Promoted annual fundraiser using social media and video advertisements.         10/2012   to   04/2013     Program Producer    Company Name   Ôºç   City  ,   State      Created and produced a news and entertainment program for Z-TV and WVPX titled ""Lights, Camera, Akron!""  Responsible for all aspects of program production including selecting content, directing live-to-tape studio sessions, and editing packages.  Scheduled and conducted guest interviews.  Developed and implemented social media strategy to promote program and engage student audience.  Facilitated team meetings to develop ideas and organize production.  Communicated with WVPX Channel 23 to ensure program was delivered in a timely manner for their regularly scheduled broadcast.         07/2012       Production Intern    Company Name   Ôºç   City  ,   State      Worked on the live, daily entertainment program, ""New Day Cleveland.""  Served as production assistant on location shoots.  Wrote and uploaded articles to station's website and social media sites.  Acted as floor director, operated teleprompter, and assisted in the control room with producers and technical director.  Engaged in creative planning sessions with producers and training sessions with technical crew members.  Scheduled guests and did post-show follow-up with viewers regarding program content.         01/2010   to   01/2013     Social Media and Content Specialist    Company Name   Ôºç   City  ,   State      Produced, edited and acted as on-camera talent for instructional videos that were used for customer support, orientation and training.  Managed day to day social media activities for Emerge Inc.  and LorainCounty.com.  Responsible for comment moderation, consumer interaction, and diffusing any online issues.  Produced promotional videos to showcase local companies on LorainCounty.com.          Education     May 10, 2014     Bachelor of Arts  :   Journalism, Media Production, and Radio/TV    THE UNIVERSITY OF AKRON   Ôºç   City  ,   State      GPA:   GPA: 3.988/4    Journalism, Media Production, and Radio/TV GPA: 3.988/4          Skills    advertisements, ads, audio, broadcast, com, content, clients, customer support, directing, editing skills, editing, editor, email, feature articles, Explorer, director, marketing plan, marketing strategies, marketing, meetings, newsletters, newsletter, Camera, presentations, press releases, print media, producing, radio, recording, reporter, scripts, social media platforms, stories, strategy, TV, trade shows, video, video production, website, articles      Additional Information      ACHIEVEMENTS Graduated Summa Cum Laude Two-time Emmy Nominated Producer for ""Lights, Camera, Akron!,"" 2013 & 2014 Top 10 Honors College Graduating Senior Ohio Association of Broadcasters Scholarship Recipient National Academy of Television Arts and Sciences Scholarship Recipient John S. Knight Scholarship Recipient Emerging Leaders Program Residence Hall Program Board Member National Society of Leadership of Success Dean's List (2010-2014) Academic Scholarship Recipient High School Valedictorian      "
DIGITAL-MEDIA,"         JR PUBLISHER MANAGER       Summary    Media Buying and Optimization Since September 2011 I've started to work at advertising companies. At the beginning of my experience, I did telemarketing activities that allowed me to promote and sell business' projects to potential and faithful customers. I began the major work experience at a multinational corporation (in Milan). This gave me several concepts and procedures to plan client's digital advertising campaigns. Customers I worked with were: Calvin Klein, 20th Century Fox, Luxottica, Paypal, Indesit, Panasonic, Pernod Ricard, Burberry, Fastweb, Allianz. I worked as Digital Manager's assistant. In January 2014 I started to work at an Affiliation Marketing Agency. I scheduled email marketing campaigns relating to several industries: finance, insurance, telco, travel, date, general products and services. I was in charge of the following campaigns: Edenred, Poinx, Utet, Compara Meglio, Photobox, etc. I'm cheerful and determined person. Also I'm inquiring person and I like knowing the news. I'm able to manage my work in orderly and precise way; I'm able to work in stressed situations and I respect fixed deadlines. Career Objectives       Highlights          Driving license:		B  Key skills:  Telemarketing  Web Marketing (Display advertising, DEM)  Knowledge of Microsoft and Office applications  Good knowledge about these advertising software: NetBox, AdRelevance, Nielsen Audiweb, Amnet platform  Good familiarity with devices (mobile, tablet)  Competitive analysis  Strategies and performance analysis              Experience      JR Publisher Manager     Jan 2014   to   Mar 2014      Company Name         Company Website: http://www.clickpoint.com/it/ Clickpoint is a Digital Marketing Company that supports clients in getting the most from their online campaigns in terms of Return on Investment.  Key responsibilities: Planning Direct Email Marketing campaigns Managing relationships with publishers in order to: define online campaigns pipelines; give suggestions about the best campaigns suitable for the reference database; define remuneration models Managing DEM campaigns on targeted databases (on behalf on advertisers) Monitoring and controlling DEM's previews: sending the kit with details campaign; reception previews; customer approvals Marketing analysis about clients' performances Campaigns' optimization.         JR Digital Media Planner     Nov 2011   to   Nov 2013      Company Name         Company Website: http://www.aegismedia.com/ Aegis Media is a multinational media agency that helps clients build consumer relationships by communicating their products and brands effectively.  Its services include communications strategy through digital creative execution, media planning and buying, mobile applications, SEO, brand tracking and marketing analytics.  Key responsibilities: Planning advertising campaigns on desktop and devices (mobile and tablet) Setting and data-mining of competition data (target/product) Drafting proposals to plan the advertising spaces and budget allocation Elaboration of media plans Purchasing and booking adv spaces with relative documentation Processing sheets of materials' technical specification for creative agencies Verifying the adv banner accuracy Constant check on campaigns in progress Sending planned format screenshots to the customers in order to certify the online Arranging a final report and a Post Evaluation (learnings and builds for future campaigns) Setting and proposing strategies for pre-campaign phases Analysis and optimization of internal processes or client.         Business developer     Oct 2011   to   Nov 2011       ART STUDIO 3 s.n.c.  Milan (ITALY) Company Website: http://www.artstudiotre.it/ Art Studio 3 is an Integrated Marketing Communication Agency.  It offer several services: creation/restyling of corporate image or product concept; artwork and copywriting; graphic design of logos and brands; creations of advertising pages, brochures, catalogues, in-store elements, etc.; photographic services; public relations; studies of packaging and merchandising; video productions and graphic animations; production of tv, radio and multimedia commercial contents; conception and preparation of stands and show-rooms; design of fashion collections.  Key responsibilities: Acquisition of potential clients through the promotion of new creative projects Telemarketing activities to keeping the faithful customers Preparing and sending presentations to the clients Customers portfolio management.         assistant of bank clerks     Jun 2006   to   Jul 2006      Company Name         Banca Popolare di Milano).  Company Website: http://www.bpm.it/it-com.html Key responsibilities:.  Assistance to the heads of financial transactions (buying and selling government securities, bonds, mutual funds, etc.).  Acquisition of knowledge about the roles and working dynamics within the financial department.         Education      Master  ,   Digital & Social Media Marketing   May 2014     underway 	Digital-Coach Institute         Digital & Social Media Marketing       Diploma  ,   Accounting, Commercial and Coder   June 2007    Accounting, Commercial and Coder       ECDL European Computer Driving Licence Certificate     June 2007           Istituto Tecnico Commerciale G. Maggiolini - Milan (ITALY) Occupational skills covered: Economics, Mathematics, Computer Science Qualifications December 2013		Waystage 3 Certificate - English Language      June 2007           Degree  ,   Advertising and Public Relations   July 2011    Advertising and Public Relations       DIGITAL: SEO, SEM & Display Advertising, Web Analytics; E-Commerce, Mobile & Social Commerce, Email Marketing, Facebook Marketing; Inbound Marketing & Lead Generation, Online & Offline Strategies integration            Languages    Italian
Languages:		Italian (mother tongue)
			English (intermediate)
			Spanish (moderate)      Interests    Gym, Skiing, Travel, Dance      Personal Information    Skype:			ale.deiulii
Date of Birth:  		2 August 1988      Additional Information      Skype:			ale.deiulii
Date of Birth:  		2 August 1988  Personal Interests
Interests:	Gym, Skiing, Travel, Dance        Skills    Acquisitions, Advertising, advertising (copy, ART, art direction, Agency, bonds, Branding, brochures, budget, c, Driving license, com, Competitive analysis, concept, copywriting, corporate communications, client, clients, data-mining, databases, database, documentation, Drafting, Driving, E-Commerce, Economics, Email, English, fashion, fast, financial, funds, government, graphic design, graphic, html, http, image, Italian, logos, Managing, Marketing analysis, market research, marketing, Marketing Communication, materials, Mathematics, media planning and buying, media plans, merchandising, Office applications, multimedia, optimization, packaging, performance analysis, presentations, PR, processes, progress, promotion, proposals, Public relations, Purchasing, radio, reception, Recruitment, selling, securities, Spanish, specification, speech, statistics, strategy, Telemarketing, tv, Video, Website, Web Marketing, written   "
DIGITAL-MEDIA,"         SOFTWARE ENGINEER           Summary     Accomplished development professional with over ten years of experience in integrating IT Operations processes with sustainable customized applications to promote team performance and efficiency gains. An apt student in programming and markup languages matching multiple technologies together to best enhance and complement IT Service Management and Project Management best practices and deliver consistent, quality solutions in the fast-paced, evolving environment of technology.       Highlights          Languages: HTML, JavaScript, CSS, Perl, XML, XSLT, JSON, PHP, mySQL, VBScript   Frameworks: AngularJS, Bootstrap  Certifications: ITIL Foundation, Service-Now Application Developer      Applications/Platforms: Service-Now, Salesforce, Confluence, JIRA, Rally, Gomez, SiteScope, Keynote, Omniture, Urchin, Request Tracker            Accomplishments      Launched Incident Management, Problem Management and Change Management tied to a centralized Configuration Management Database, leveraging Service-Now and Web Services integrations to synchronize and orchestrate information across multiple tools (e.g. Confluence and a proprietary, custom .NET application)  Leveraged Web Services to implement a dashboard framework for data mashups that compares ITSM metrics with business key performance indicators (KPIs) from several tools, such as Service-Now, Omniture, Gomez, and an internal data warehouse, to inform incident root cause  Successfully integrated IT Procurement workflows in the Service-Now Service Catalog module including integration points with Excel reports, data exports for Oracle Ebiz, and complex approval email notifications and workflows  Coded and implemented a custom interim Web-based CRM tool to share and track customer information and trouble tickets while researching and reviewing full-featured third-party CRM rivals        Experience      Software Engineer    September 2012   to   Current     Company Name   Ôºç   City  ,   State     Digital Media Solutions (VDMS) is a branch of Verizon concentrating on new products primarily focused on the Internet video lifecycle from content perparation to display on all current and emerging platforms.  It acquired Edgecast Networks, a content delivery network, in 2014.   Customize the Service-Now platform using server-side and client-side JavaScript to complement the release of Incident, Problem, and Change management processes and policies  Utilize Jelly scripting, and the AngularJS and Bootstrap framework to produce automated management reports with custom UI and navigational features.  Architect the Configuration Management Database (CMDB) to complement Service Operations processes, identifying known errors and driving down Incident resolution times.  Integrate Confluence, JIRA, Service-Now, Active Directory, Bitbucket, and Git to synchronize data between both development and operations, utilizing both native configurations and extended capabilities via web services.          Technical Project Manager    January 2010   to   September 2012     Company Name   Ôºç   City  ,   State     Edmunds.com is a premier online resource for automotive information for consumers, leveraging cutting-edge technology and tools to deliver just-in-time, relevant content for car shoppers and enthusiasts.    Lead a team building out Continuous Integration and Continuous Delivery efforts utilizing Maven, Jenkins, Chef, Cloudstack, an Selenium to build, deploy, and test in an automated fashion.  Apply best practices in Agile SCRUM software development, lean manufacturing concepts, and lean startup principles to the IT Operations group to ensure support and maintenance projects are completed in a consistent and predictable manner.  Foster a DevOps community within the organization by creating and promoting a framework that encourages early and frequent communication between development and operations in launching services, from resource provisioning through service architecture and Service Level Agreement (SLA) definitions          Automation and Integration Engineer    January 2008   to   January 2010     Company Name   Ôºç   City  ,   State      Extend the capabilities of the Service-Now application, including the development and implementation of the Service Catalog module in Service-Now, adding a corporate training calendar and tracking module, and improving Service Support workflows through business rules.   Develop and maintain a data visualization (LAMP) application to inform management decisions and technical decisions through event correlation from multiple tools, such as Service-Now, Gomez, and Omniture.          Reports Engineer    January 2005   to   January 2008     Company Name   Ôºç   City  ,   State      Program reports in the Request Tracker application and later in Service-Now, including automated data imports to other applications such as Excel, Confluence and MySQL databases.          Client Manager    January 2003   to   January 2005     Company Name   Ôºç   City  ,   State     IVT is a provider of enterprise-scale software for rich media applications, including live webcasting for corporate communications and on-demand streaming video learning tools to Fortune 500 companies.    Assess client business objectives and recommend suitable solutions within the allotted budget and time considerations, leveraging the power of video synchronized to animations, slides, text transcripts with interactive chat and polling components to the ideal level.   Supervise and engage in the development, execution, and testing of client projects to ensure on time delivery within the client's demands and constraints.   Manage client requests for enhancement (RFEs) to our products and generate functional specifications based on requirements, analysis and system design.          Senior Production Associate    August 2000   to   January 2003     Company Name   Ôºç   City  ,   State      Employ programming knowledge (JavaScript, XML, XSL) to extend the power of IVT's proprietary software solution to meet client business objectives and needs.   Responsible for the development, testing and deployment of a custom CRM web application to track client history, sales development, and trouble tickets.  Assist the production staff in generating client assets and optimizing assets for web delivery.   Design and develop webcast interfaces that are consistent with client color palettes.          Graphics Production Intern    December 1999   to   April 2000     Company Name   Ôºç   City  ,   State     The online division of a major motion picture production house, Centropolis Interactive developed a loyal following for their online magazines aimed at science fiction and independent movie enthusiasts.    Develop and implement procedures for automated bulk image processing and optimization, including batch functions in Photoshop for image watermarking for high-traffic, content rich websites.          Market Research Intern    May 1999   to   September 1999     Company Name   Ôºç   City  ,   State     A leading firm for real estate services, since acquired by Fidelity National Financial to become the nation's largest title insurance company.    Utilized Visual Basic for Applications to create sophisticated macros, formatting and sorting raw data from several different sources to streamline leads research practices.          Education      B.A.   :   Economics, American Literature  ,   2000    University of California   Ôºç   City  ,   State  ,   US    B.A., Economics, Minor: American Literature, 2000 University of California, Los Angeles (UCLA) GPA: 3.5        Skills    Architecture, Automotive, Best Practices, Lean Manufacturing, Maintenance, Operations, Premier, Project Manager, Provisioning, Service Level Agreement, Software Development, Structured Software, Engineer, Testing, Training, Databases, Excel, Mysql, Solutions, Associate, Data Visualization, Integration, Integrator, Visualization, Budget, Corporate Communications, Streaming, Crm, Customer Relationship Management, Deployment, Javascript, Sales, Trouble Tickets, Xml, Xsl, Marketing, Image Processing, Optimization, Photoshop, Leads, Market Research, Real Estate, Sorting, Title Insurance, Visual Basic, Visual Basic For Applications, Data Warehouse, Html, Information Technology Infrastructure Library, It Procurement, Itil, Metrics, Oracle, Perl, Php, Procurement, Project Management, Technology Infrastructure, Vbscript, Web Based, Web Services, Web-based, Xslt   "
DIGITAL-MEDIA,"         SENIOR MARKETING MANAGER       Executive Profile    Savvy Marketer with over 12 years of experience helping sales teams fill their funnel with high quality leads. My ability to take a growth hacking approach to lead generation has helped me¬†lead teams to exceed objectives within every aspect of the customer lifecycle. My passion for marketing is centered around customer
acquisition, brand awareness and nurturing growth through business development & strategic partnerships.      Skill Highlights          Partner Marketing  Paid Social  eCommerce  Paid Search  Email Marketing  Branding      Analytics  B2B & B2C  CRO  Content Marketing  Lead Generation  SEO            Core Accomplishments      Senior Marketing Manager    Developed Customer Segmentation Persona's by leveraging historic sales data.¬†  Grew Online Subscriptions 30%, while revenue grew 43% (Q1 & Q2 vs. Q3 & Q4)         Professional Experience      Senior Marketing Manager     May 2016   to   Current      Company Name   Ôºç   City  ,   State     Improved Organic Traffic by over 40% by applying best practices & launching Content Marketing strategies  Grew Online Subscriptions 50%, while revenue grew 43% (Q1 & Q2 vs. Q3 & Q4)  Improved eMail Marketing open rates by 37%, and click through rates by 117% through A/B testing and established departmental best practices  Grew OEM Partner Marketplace downloads by 4x by applying App Store Optimization best practices  Developed Paid Search strategy that resulted in YOY MQL's Growth 2016 (Q3 330%, Q4 617%), and 2017 Q1 112%.                    Digital Marketing Consultant     Sep 2014   to   Apr 2016      Company Name   Ôºç   City  ,   State        Discovered growth opportunities through data analytics and optimization  Developed Program Roadmap for Clients Marketing Campaigns.  Developed & Managed B2B Lead Generation Campaigns across multiple marketing channels   Worked Closely with Clients marketing vendor on Re-launches and Optimization Implementation.         Digital Media Manager     Oct 2008   to   Aug 2014      Company Name   Ôºç   City  ,   State     Worked closely with Product, Sales & Marketing on all new Product Releases   Managed a team of 9 Account Managers   Decreased Advertiser churn rate by 37% through optimization best practices   Developed Quarterly Strategic Plans to address Sales goals Managed and drove team to generate $16 Million in Ad Revenue.          SEO Manager     Sep 2007   to   Jul 2008      Company Name   Ôºç   City  ,   State     Developed Digital Marketing Strategic Plan for Playphone & its Partners   Generated over $12 Million in Revenue (100k mobile subscribers)¬†  Partner revenue increased by 37%   Managed Analytics for SEM, SEO & Mobile channel.         Campaign Manager     Feb 2005   to   Sep 2007      Company Name   Ôºç   City  ,   State     Manage In-House SEM Budget of $5MM Annually.  Developed A/B & Multivariate UX testing across SEM & SEO Channels.  Managed over $1M in Publisher Revenue.         SEO Associate     Jun 2004   to   Feb 2005      Company Name   Ôºç   City  ,   State     Developed & Executed Link Building Strategies.  Increased DVD Movie Channel Traffic by 60%.  Developed SEO Strategy to be applied to all editorial content.         Communications Intern     Oct 2003   to   May 2004      Company Name   Ôºç   City  ,   State     Content Marketing.   Email Marketing.  Press Release Development.         Education      Masters of Business Administration     2015     Saint Mary's College of California   Ôºç   City  ,   State            Bachelor of Science  ,   Public Relations   2004     San Jose State University   Ôºç   City  ,   State     Public Relations       Skills    Marketing Automation, Strategic Partnership, Business Development, Analytics, Management   "
DIGITAL-MEDIA,"         TECHNICAL PROJECT MANAGER       Summary     I am a PMP certified marketing, technical, and research project manager. I currently work as a technical and research project manager at PMA Media Group. I have led projects that include: ¬†   User Research/Testing and Product Planning  UX Design and Graphics Design  Web Development and Technical Software Creation  Online Campaigns (Marketing Strategy and Asset Creation)  SEO, Analytics, and other data points.   ‚ÄãI have a current Project Management Professional certificate and am working towards my Agile Project Management certificate and my IIBA Business Analyst certification.    I have not just lead projects, I am also experienced in production in the following areas:   Front end web-development  UX and Graphics Design for Web sites  SEO and Keyword Research  Analytics for web, social, and email        Skills          Project Management (Including Agile Methodologies)  2.5 Years of WorkFront Experience (As well as JIRA, Trello, Slack, and others)  ‚ÄãJavascript, PhP, Html/Css, VBA, Multiple libraries (Jquery, Angular, etc.)  Marketing Strategy for audience definition and strategy to tactics mapping      Microsoft Office, with high proficiency in Microsoft Excel  Adobe Analytics Implementation and Measurement Proficiency  ¬†Capable of writing User Research scripts and Testing plans  Conducting Focus groups, usability tests, surveys, and other testing methods.            Work Experience      Technical Project Manager     May 2017   to   Current      Company Name   Ôºç   City  ,   State    Lead all technical projects for PMA Media Group and it's AU credit card division. This includes both internal and client facing technical solution creation--From finance department tools creation to client facing web services creation.¬†    I have also started to help PMA Media implement a scrum process for all technical development, with an agile approach to user discovery.        Project Manager - Digital Marketing/Web     Aug 2014   to   May 2017      Company Name   Ôºç   City  ,   State    Lead projects that included:   Web Development and Website Content Creation  User Research/Analytics/Testing/SEO  UX Design and Graphics Design  Campaign Marketing Strategy and Asset Creation   This included the management of the creation of many of FamillySearch.org's campaigns; including Pioneer campaign, Meet my Grandma, Freedmen's Bureau and more.        Digital Media Analyst     Jan 2014   to   Jul 2014      Company Name   Ôºç   City  ,   State    Worked with clients to determine Business Requirements and KPIs for their digital products. We would create measurement strategies for their websites, apps, email campaigns, and social channels. This was mostly done in Adobe Analytics, ClickTale, and Localytics, but sometimes in Google Analytics as well.    This included both report creation as well as code implementation.        Content Publisher and Front End Developer     Sep 2013   to   Jan 2014      Company Name   Ôºç   City  ,   State   Working with clients and an in house content management system, I would create web pages with some custom style. I would also collaborate on marketing strategy behind each page being created.       Language Technical Writer     Mar 2013   to   Sep 2013      Company Name   Ôºç   City  ,   State   I translated Finnish language bank documents to English and created simple web pages out of them using HTML/CSS and some JavaScript.       Accomplishments    Project Management Professional Certification - March 2016      Project Highlights       RootsTech.org: ¬†https://www.rootstech.org/ (Project Management, Marketing Strategy, Agile Based Sprint Workflow)   ‚ÄãFreedmen's Bureau Campaign: ¬†http://www.discoverfreedmen.org/ (Project Management, Marketing Strategy)   Multiple Sections on Lds.org and FamilySearch.org: ¬†https://www.lds.org/?lang=eng,¬†https://familysearch.org/     "
DIGITAL-MEDIA,"         DIRECTOR OF NEW BUSINESS DEVELOPMENT       Executive Profile      B2B & B2C MARKETING & SALES | STRATEGIC BUSINESS DEVELOPMENT | INTEGRATED MARKETING  ¬†  Energetic, accomplished Sales and Marketing professional with a track record of helping organizations grow revenue and increase market share, executing on leading-edge integrated marketing strategies. Insatiable focus on client management and growth. Experience spans across businesses such as software technology, automotive, non-profit, general merchandise, consumer goods, and health care. Regarded for the ability to drive processes; develop and motivate teams; and work well under pressure to manage and meet multiple project deadlines on schedule and under budget. Articulate presenter with outstanding interpersonal skills, adept at persuasion, power, and influence.        Core Competencies         ‚Ä¢¬†  Strategic Sales & Market Planning  ‚Ä¢¬†  Lead Generation/Conversion  ‚Ä¢   Client Relationship Management  ‚Ä¢   Superior Client Servicing  ‚Ä¢   Creative Strategy  ‚Ä¢   Digital Advertising       Integrated Marketing  Sales & Business Development  Team Leadership  Vendor Relations  Superior Negotiator  Mobile Marketing            Core Accomplishments       Sales  ¬†  Increased pipeline opportunities 200%  Surpassed sales goals by 25%     Client Interface  ¬†  Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development       Professional Experience      Director of New Business Development    Company Name   Ôºç   City  ,   State      Motivate and lead the activities of the existing sales organization, and take charge of introducing i.Predictus to new clients.  Manage overall governance of website, including defining and executing overall strategy, digital campaigns, coordinate improved infrastructure and operations.  Define long-term yearly strategic goals.  Identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions.  Provide direction to marketing staff to enhance communication strategies/product messaging.  Maintain capabilities decks and manage library of solutions and case studies.  Participate in educational opportunities and professional organizations.  Created strategies to grow customer base which resulted in a 15% increase in monthly sales.         07/2013   to   08/2014     Digital Media Account Executive    Company Name   Ôºç   City  ,   State      Provided the highest level of customer service and expanded revenue opportunities in existing customers by maximizing the benefits of the products and services offered by AutoTrader.com and KBB.com.  Responsible for over $500,000 in annual revenue.  Generated and expanded relationships with assigned partners and prospects to maximize revenue opportunities.  Consulted with partners to determine their business needs and offer the best utilization of the products and services offered.  Prioritized assigned customer list to focus on revenue potential.  Established business plan for assigned territory.  Negotiated prices, terms of sales and service agreements.  Exceeded team sales goals by 25%.         01/2010   to   01/2013     Director of Marketing    Company Name   Ôºç   City  ,   State      Conceptualized, planned, and executed marketing and sales strategies aligned with company vision and brand.  Researched and analyzed consumer and market profiles; leveraged results to identify unmet needs and opportunities.  Oversaw print, online, direct mail advertising efforts; lead vendor negotiations and ensured quality results.  Prepared sales proposals and called on real estate management companies and affiliates.  Established violations department generating more than $450,000 in annual revenue.         01/2008   to   01/2011     Creative Director    Company Name   Ôºç   City  ,   State      Created integrated strategies across digital, print, direct mail, and OOH advertising.  Established and managed budgets; continually reviewed processes to identify cost savings and improvements.  Managed relationships with vendors; negotiated contracts and service agreements.  Clients included Scout Recruiting Group, Marketsmith, Inc., Media Advisors Group, Radio Shack, SpecialTee Designs, Promotrim International, Suite Salon and Day Spa, The Indus3, Exquisite Salon, 19thCenturyOnly.com and Body Connections Spa.         01/2006   to   01/2008     Director of Marketing and Sales    Company Name   Ôºç   City  ,   State     Established marketing and business development strategies.  Led budget planning and management.  Oversaw campaign development and management, association events, trade- show exhibits, and collateral production.  Completed numerous client-focused projects encompassing marketing research, competitive intelligence, new product launch, and marketing communications.  Development and retention of client relationships through thought leadership and integrated marketing strategies.  Clients included Takeda, USG, Direct Marketing Association, Conde Nast, Phillips Publishing, National Geographic, Nielsen Business Media, and Marvel Publishing.          01/1993   to   01/2005     Creative Director    Company Name   Ôºç   City  ,   State      Led creative design from initial concept through production for print and digital; supervised and mentored design team.  Delivered presentations to secure client buy-in.  Oversaw print and digital media buying.  Participated in educational opportunities and professional organizations.  Supported diverse clients such as Pottery Barn, Pottery Barn Kids, Children's Wear Digest, Children's Better Health Institute, Harvard Health Publications, BMG, COACH, J.Crew, Cook's Illustrated, Crate and Barrel, Godiva, Playboy Enterprises, Victoria's Secret, Weider Publications, and Williams-Sonoma.          Education          Bachelor of Fine Arts      PARSONS/THE NEW SCHOOL   Ôºç   City  ,   State                  Associate of Arts  :   Business    UNION COUNTY COLLEGE   Ôºç   City  ,   State              Technical Skills     Adobe Creative Suite, InDesign, Photoshop, Illustrator, Word, Excel, PowerPoint, Salesforce, Visio    "
DIGITAL-MEDIA,"         CO-CEO, THE ""JILL-OF-ALL-TRADES""        Willing to relocate closer to the company.       Summary     Hands-on Producer effective at bringing projects from a concept to a reality. Expert in personnel and project management with a passion for overseeing an entire production of a great idea morphing it into a great, inspiring and entertaining film, short, or music video.        Summary of Skills     Freelance media production crew member with both on-set and office experience. Extensive experience DSLR's & lighting equipment.    Talented at creating, producing, supervising and budgeting a diverse range of network and independent productions. Detail-orientated and committed to creating high-quality finished products.   Skilled editor with a background in Final Cut Pro 7/X and Adobe Software. Experienced in development, production and post-production with a strong sense of grasping visual aesthetics.   Excels at relationship-building organization and making sound judgment under pressure and within tight deadlines.       Production Experience     09/2013   to   Current     Co-CEO, The ""Jill-of-all-Trades""    Company Name   -   City  ,   State      Create budget forms, call sheets, production schedules, find/hire human and material resources, the liaison between production team and client, conduct research for project, department and company, rent/buy production gear and equipment to ensure high-quality shoots.  Produce, Edit, Direct, Write and Film digital media content for website, includes Movies, Music Videos, Short-Films, etc.  Updates Social Media pages such as YouTube, Facebook, Instagram, and Twitter.  Take online courses to better the company such as ""Branding & Growing A Following through Social Media"".  Create unique and inspirational concept videos to brand to target audience (13-35years old).  Create and manage the D.R.E.A.M website: www.dreamprods.com  Make unique and colorful graphics for website and social media outlets via Photoshop or Illustrator ¬∑     Organize and produce events, films, shoots, workshops and art showcases, such as D.R.E.A.M theWORKSHOOT Series ¬∑     Brand D.R.E.A.M's message and purpose as a company ¬∑     Create a business plan, finding investors, clients, and corporate client√®le.  The liaison to anyone and any company who wants to connect with D.R.E.A.M.  Train incoming interns and employees         08/2015   to   08/2015     AC & Crew Member    Company Name   -   City  ,   State      Collaborated with team leadership and other key stakeholders on key editing and production decisions.  Operator Canon EOS Camera to capture Music Video.  Give artistic and visual perspective to capture cinematic purpose and storytelling.  Location scouting and storyboarding.  Drafted film budgets and monitored expenditures.  Set up equipment for production day; lights, camera, music, etc.         08/2014   to   08/2014     Production Crew Member (Contract-Hire)    Company Name   -   City  ,   State      Answering and directing phone calls.  Picking up and dropping off equipment, payroll documentation, lunch, etc.  Maintaining office, craft service, office supplies, assisting the wardrobe crew, the A.D, and Producer.  Distributing NDA's and ensuring signature of production crew members.  Assistant with the breakdown of the set.  Apart of clean up crew.         09/2013   to   08/2014     Multimedia Intern    Company Name   -   City  ,   State      Film, direct and edit events on campus; Commencements, Conferences, Open House, Convocations, etc.  Assist, direct, edit or produce student projects/films/shorts.  Scriptwriter and Script Reviser for student films, personal films and off-campus productions Develop pre-productions; storyboards, budget forms, casting calls, and production meetings.  The active 1st Production Assistant; organize schedule, delegate work to crewmembers, etc.  Assist the MSU Spokesman Newspaper with Media Journalist needs.  Manage rental equipment from the DMC.  Create digital media for multiple departments on campus.  Assist with live taping with MSU's Bear TV.         08/2013   to   02/2014     Intern    Company Name   -   City  ,   State      Location scouting for MFIC's Interviews.  Transcribe Interviews for MFIC.  Assistant Editor on ""Real Marylanders Reel Jobs"".  Gather information on Maryland current film market.  Arrange and consolidate workloads to meet deadlines; stress the importance of teamwork.         01/2014   to   01/2014     Production Assistant (Temp-Hire)    Company Name   -   City  ,   State      Handled performance contracts, talent release forms, minor release forms and confidential audition results.  Registered potential contestant(s) along with family and friends.  File production contracts in Production Office.  Load and unload production equipment.  Direct traffic and answer questions for 2,000+ contestants.  Helped head producers maintain, direct and organize contestants into in audition room.         01/2013   to   09/2013     Production Intern    Company Name   -   City  ,   State      Support the development and production of SpiceRack Productions Inc.  Help create and design website.  Conduct script breakdown and contribute to script/treatment changes.  Research topics for proposals; help organize show, funding and equipment for producers and talent.  Manage and direct SpiceRack's social media network such as Twitter, Facebook, Tumblr, Instagram, etc.  Accompany staff and crew on remote shoots when possible.  Assist producers as assigned.          Education     2014     Bachelor of Fine Arts  :   Film/TV Production & ScreenWriting    Morgan State University   -   City  ,   State  ,   USA    GPA:   GPA: 3.7     GPA: 3.7  Magna Cum Laude Honors Graduate        2008     High School Diploma      Colony High School   -   City  ,   State              Languages     Beginner in Spanish and Chinese (Mandarin).       Skills     -Mac and PC User.   -Experienced with Canon EOS and other DSLR camera operating systems ¬†      -Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook and Publisher), Adobe (Photoshop, Premiere, Illustrator, and Lightroom) and expert in Final Cut Pro X.     -Expert in Social Media Outlets: Twitter, Facebook, Vimeo, Instagram, LinkedIn, Pinterest, WordPress, Tumblr, Blogger, Snapchat, Vine, IndieGogo and KickStarted. Marketing Skills, creative strategies, social campaigns, etc.within platforms.     "
DIGITAL-MEDIA,"         COMMUNICATIONS SPECIALIST       Professional Summary    Five years of experience in Communications & Social Media, with a strong visual sense and creativity, excellent writing skills, and the ability to organize and manage teams and projects. Familiar and skilled with MS Office and Adobe Creative Suite 6; able to learn new programs.        Skills    Adobe Creative Suite 6, Microsoft Office, Windows applications, Multimedia production, Public relations, Media relations, Social media managing, Exceptional listener, Analytical/Research skill, Computer/Technical literacy, Flexibility/Adaptability/Managing multiple priorities, Leadership/Management skills, Multicultural Sensitivity/Awareness, Problem-Solving, Reasoning, Creativity, Teamwork.      Experience     05/2014   to   05/2016     Communications Specialist    Company Name   Ôºç   City  ,   State      Created and managed several different social media outlets; including Facebook, Flickr, Google Plus, Hootsuite, Instagram, Pinterest and Twitter.  Successfully grew the company's online media presence by more than %600.  Organized, presented, and initiated a PR plan for Kind 10K.  Filmed, edited, and uploaded several videos.  Led groups for food processing, composting, and packaging.         01/2014   to   01/2016     Multimedia Production Coordinator    Company Name   Ôºç   City  ,   State      Multimedia production and slideshow utilizing Mac and Windows applications.  Configure pictures/videos for proper slideshow presentation.  In depth knowledge of Microsoft Office and Microsoft Office for Mac.  Created several projects using PowerPoint and Excel applications.  Design, built, maintain, and setup server with multi-operating system.  Provide service and support to staff/students with computer issues during production events.         01/2014   to   12/2015     Graphics & Photojournalism    Company Name   Ôºç   City  ,   State      Managed and worked with Adobe Creative Suite 6; including Adobe Bridge, Dreamweaver, Illustrator, InDesign, Photoshop, and Premiere Pro.  Created several designs for Montreat College, as well as a portfolio of photojournalistic photos.         08/2013   to   01/2016     Digital Media Production & Film Production    Company Name   Ôºç   City  ,   State      Filmed several short movies as well as how to correctly film shots.  Learned how to storyboard, setup actors, scripts, and shot locations.  Have an understanding of iMovie, Final Cut Pro, Windows Movie Maker.  Created several recruitment videos for high school football players.         04/2013   to   08/2014     Editor of Whetstone (College Newspaper)    Company Name   Ôºç   City  ,   State      Managed a team of 4 to 7 reporters, 2 to 3 copy editors, and layout designer.  Worked closely with copy editors and layout designer to resolve layout issues, and grammatical errors.  Planned, coordinated, and implemented meetings and due dates.  Personally wrote several articles; including sports, business, and breaking news.  Collaborated with the President of the college, SGA (Student Government Association), and other colleges.  Setup and manage social media accounts; including WordPress, Twitter, Facebook, and Instagram.         08/2012   to   12/2014     Business Manager of Whetstone (College Newspaper)    Company Name   Ôºç   City  ,   State      Achieved numerous advertisements for Whetstone.  Money managed and took care of receipts and bills.          Education     May 2016     Bachelor of Science  :   Communication Journalism    Montreat College   Ôºç   City  ,   State             "
DIGITAL-MEDIA,"         SENIOR DIRECTOR, PRODUCT MANAGEMENT       Career Overview    For twenty years, I've done product management, product marketing, and business development in organizations from early stage start-up to large, publicly traded companies. Common in every role at every company is finding success through a laser-like focus on the business needs of customers. With over a decade of online media experience, I remain fascinated by the intersection of media creation, distribution, consumption, and monetization. The revolution is still in the early stages, and increasing consumer control over what they watch and listen to will have broad-ranging impact over who makes money in this ecosystem, and how. Planning and building the enabling technologies is what I love.       Qualifications          Strong analytical skills  Excellent problem solving¬†skills  Knowledge of streaming video platforms      Customer Needs and Requirements Management  Shipping quality software on time              Work Experience      Senior Director, Product Management     Aug 2013   to   Current      Company Name   Ôºç   City  ,   State    ReverbNation is the leading online platform for independent musicians, where emerging¬† Artists build their careers through online marketing tools and industry opportunities.    Led team of product managers, designers, and QA testers ¬†  Managed, designed, and released first-ever mobile responsive version of the product¬†  Conducted extensive user testing on multiple iterations¬†  Analyzed key performance indicators to drive new opportunities and identify product problems         VP,  Digital Media Solutions     Jul 2012   to   Jul 2013      Company Name   Ôºç   City  ,   State     Brightcove (NASDAQ: BCOV) makes the leading Online Video Platform, powering the internet video efforts of major media companies, marketers, enterprises, and institutions.  Delivering over a billion videos a month, Brightcove's mission is to publish and distribute the world's professional media.  As VP of Media Solutions, I developed and executed upon a strategic vision aimed specifically at delivering solutions for media companies across all verticals: cable and broadcast networks, TV operators, film studios, music labels, newspapers, magazines, and pure digital properties.  Developed media segmentation and marketing map to define target market, buyer personas, prospect needs, and core messaging.  Created industry-specific solutions combining partner technologies, Brightcove services, and core product to address requirements as varied as mobile advertising, live ad insertion, and connected TV apps.  Worked closely with CTO and VP of Product to research and prioritize product and partner features.  Collaborated with senior sales to develop winning pitches and proposals.  Consulted with customers to evaluate current practices and advise on areas of technical and business improvement.  Designed and executed industry event presence including solution messaging, product demos, and presentations.  Authored white papers, blog posts, contributed articles, and industry presentations.  Crafted media strategy track for the company's annual user conference, Brightcove PLAY, including presenting and moderating relevant sessions.         Director, Technology Partnerships     Jan 2009   to   Jun 2012      Company Name   Ôºç   City  ,   State     As creator of the dominant Online Video Platform, Brightcove's value to customers is intertwined with the ability for other technologies to build on top of it.  Working with various internal stakeholders and a small team, I created and implemented Brightcove's Technology Partner program, which currently boasts over 200 participants across more than a dozen categories.  Designed, built, and implemented Brightcove's Technology Partner program.  Recruited more than 60 partners across eight categories for program launch.  Developed legal, business, and technical framework for managing partnerships.  Negotiated strategic partner deals to drive customer value, partner value, and revenue to Brightcove.  Implemented processes for partner onboarding, management, and prioritization.  Introduced key partners into customer accounts to solve specific business needs.         Director, Ad Products     Oct 2006   to   Dec 2008      Company Name   Ôºç   City  ,   State     I joined Brightcove to bring discipline to the product development and release process and to run all aspects of Brightcove's video advertising ecosystem, from product features to industry partnerships to our nascent video ad network.  Designed, specified, and prioritized all advertising-related features for development team to build.  Conducted customer visits, interviews, and usability studies for feature development and prioritization.  Introduced Scrum as a development framework, leading to a more reliable and repeatable software release schedule.  Collaborated with sales, account management, customer support, and other stakeholders to establish product priorities and communicate product status.  Developed technical partnerships and business relationships with more than a dozen leading companies in the online ad industry.  Co-authored the IAB's Digital Video Overview and VAST specification documents; Digital Video committee member.  Built and managed a network of several hundred long-tail video publishers.  Managed all ad inventory and ad buys from agencies and networks; built and executed a publisher payment process.         Vice President, Product     Apr 2006   to   Oct 2006      Company Name   Ôºç   City  ,   State     eDataSource is an email analytics firm, providing competitive intelligence for brand marketers, ad agencies, email service providers, and affiliate marketers.  I joined the company as part of an angel investment round to run the product team and develop market presence.  Developed a brand identity for the company, used in web marketing, email marketing, trade shows, and conferences.  Conducted dozens of research interviews with customers and prospects to identify and prioritize new features.  Worked closely with the small development team to turn customer needs into deliverable products.  Investigated, identified, and implemented process changes to improve manual labor efficiency by more than 300%.         Director of Products     Mar 2003   to   Apr 2006      Company Name   Ôºç   City  ,   State    Viewpoint created digital marketing technologies, including a rich media ad server used advertisers and agencies worldwide. The company was acquired by DG Fast Channel in 2008.  As Product Director, I was responsible for defining product direction and positioning, writing specifications, setting development priorities, and leading the development teams.¬† Also under my purview were training, support, and documentation.    Brought to market Viewpoint's first commercial software product, a SaaS platform for rich media advertising development and deployment.  Created standard ad format templates and operationalized building, testing, and deploying ads.  Managed a team of more than 20 product managers, designers, developers, QA engineers, and technical writers.  Successfully integrated the Unicast team and products, delivering a new combined product within months of the acquisition.  Evaluated and selected third party vendors for ad serving redundancy and scalability.  Migrated development from a √íwaterfall√ì process that delivered one release every nine months to an agile process using Scrum, releasing three significant updates within the first five months.  Built a support escalation process to address internal support needs in addition to client SLAs.  Maintained technical and business relationships with key partners, including AOL, Adobe, and DoubleClick.         Director, Product Marketing     Jan 2000   to   Feb 2003      Company Name   Ôºç   City  ,   State    As Marketing Director, responsibilities spanned all aspects of product success, including product and market definition, value proposition, pricing, lead generation and tracking, event management, communications, and press/public relations.   Required working closely with every functional division, including Sales, Engineering, Production, Legal, Finance, and the Executive team.  Managed a staff of seven and a budget of approximately $5 million.  Developed Viewpoint's first suite of advertising products, formats, and specifications.  Successfully deployed first online advertising campaigns using Viewpoint technology.  Managed technical, marketing, and sales relationships with Viewpoint's largest client, AOL, to develop new advertising products, implement promotional programs, and present solutions to AOL sales teams and clients.  Built solutions for high-profile clients and agencies, including AOL, Coca Cola, American Express, NBC, Kellogg's, Norelco, Digitas, StarcomIP, BBDO, and Tribal DDB.         Product Manager     Sep 1997   to   Jan 2000      Company Name   Ôºç   City  ,   State    Softimage, acquired by Microsoft in 1994 and then sold to Avid in 1998, created award- winning professional 3D animation software for the film, broadcast, and games industries.   Designed and implemented a strategy for a mature product facing many new competitors, including price restructuring, strategic third party relationships, direct mail campaigns, and redefined product position.  Crafted product demonstrations in conjunction with field sales and demo artists.  Wrote and edited copy for brochures, press releases, web content, reseller sales guides, trade shows, and all internal and external product-oriented communications.  Worked closely with R&D to prioritize features and drive the development schedule to many successful, on-time releases.  Coordinated cross-departmental efforts for two major product releases, including engineering, quality assurance, documentation, packaging and manufacturing, order administration, marketing communications, and public relations.         Director, 3D Products     Jan 1991   to   Jun 1997      Company Name   Ôºç   City  ,   State    Specular created one of the first professional Mac-and Windows-based 3D modeling, animation, and rendering systems used by broadcasters, special effects houses, and graphic artists worldwide.   Specular grew to about 40 people and $12 million in annual revenue before being acquired by a larger competitor.  As the seventh employee of this cutting-edge startup, I was involved with developing nearly every aspect of the company, including building teams and processes for technical support and customer service, quality assurance, product management, product marketing, and marketing communications.         Education and Training        International Affairs    New School University   Ôºç   City  ,   State     Course work toward a degree in International Affairs       Bachelor of Arts  ,   Behavioral Sciences   2003     Concordia College   Ôºç   City  ,   State      GPA:   Summa Cum Laude GPA: 4.0   Behavioral Sciences, Summa Cum Laude, GPA: 4.0         Computer Science and Computer Graphics and Animation    Hampshire College   Ôºç   City  ,   State     Concentration in Computer Science and Computer Graphics and Animation       Skills     Digital Video, Online Advertising, ¬†    "
DIGITAL-MEDIA,"         CHIEF SYSTEM ARCHITECT, SVP SYSTEM INTEGRATION           Executive Profile     Over 25 years technical experience with software, hardware , manufacturing, OEM, product development, project management integration, professional in many different industries: software, hardware, hybrid systems, storage and backup systems, media delivery systems, AV systems, semiconductor, advertising, IPTV/OTT, broadcast systems, commercial and industrial video systems, post production systems, security systems, contract manufacturing, OEM manufacturing, and TV design and manufacturing.     My vast experience in different vertical markets, and different product types allows me to have the ability to work within any  industry and be extremely effective for virtually any type of product, service, or system on a global scale. Executive, director and manger for many prominent technology companies has given me a unique and deeply diversified background. All of this culminates into one of the most extensive technical and business development related backgrounds for any marketplace, service or product type.    Along with the experience, comes long-standing relationships with  top executives and key decision makers within the Fortune 500 companies, enterprise companies, Telco/CSP/Mobile service providers/operators, cable and satellite operators, advertising agencies, International Governments, Government Ministries (communication, broadcast, and mobile), education, healthcare, research,  entertainment , aerospace, and technology companies on a global scale. My work has resulted in the generation of billions in revenue across my career.     Technical Experience: ¬†   I have been designing and deploying medium to large scale digital media delivery systems/networks for the past 20 years from private companies to countrywide Government driven deployments. I have held titles such as CDO (Chief Digital Officer), CSO (Chief Strategy Officer), and CTO.  I have, 20+ years experience in designing, architecting, integrating, deploying and managing a wide variety of software, hardware, SaaS and Cloud systems as well as various hybrid solutions.  I have extensive product manufacturing, SKD, contract manufacturing, product design and management, project management, as well as implementing developer programs on a global scale. Expert knowledge in both hardware and software based solutions, as well as end-to-end fully integrated solutions. Industry recognized expert in system architecture and design, including cloud based systems, as well as storage and backup systems. I have built technical teams on a global scale for system integration, field technical support, technical support, and professional services. All of my experience is very HANDS ON experience. I have a tremendous, unmatched passion for it, and I am always hands on in every system I design. I stay extremely current on all new technology, even new technology that has not been introduced into the market yet. An added benefit to living in Silicon Valley       Skill Highlights          Project timeline management  Product development  Video Integration expert  Troubleshooting proficiency  Patient and diligent  Vast technical knowledge  Network asset management  Project management  Strong collaborative skills  Capacity and scalability planning  Optimizing and performance tuning  Testing  Excellent problem solving skills  Customer needs assessment  Extensive knowledge of streaming video platforms      Vast technical knowledge  Patient and diligent  Troubleshooting proficiency  Encoding expert  Digital content delivery system expert  IPTV/OTT expert  Broadcast Systems expert  Storage systems expert  Media Server expert  DHCP/DNS Ethernet and Firewall proficient  Accomplished with mobile devices  3 screen delivery expert  Hardware and Software systems for content creation, contribution and distribution expert  content management system            Core Accomplishments      Designed and deployed some of the largest IPTV and OTT systems worldwide  personally designed and deployed many major countrywide broadcast system internationally  Considered one of the foremost experts in video/digital media based delivery systems  7 Time Emmy Award winner 4 for technological achievement        Professional Experience      Chief System Architect, SVP System Integration     June 2009   to   Current     Company Name   Ôºç   City  ,   State      SVP System Integration, and Chief System Architect,.  Hardware systems for digital media delivery.  Responsibilities included building of all international integration, and technical support organizations.  I personally handled all significant RFP responses for all major projects.  Helped the company transition from a box seller into a solution selling organization, adding a full global system integration team.  As Chief System Architect, I design all IPTV, Cable, OTT, DVB-T/T2, DVB-S/S2/DTH, MPLS, Mobile TV, Cloud Video and associated backup system on a global basis.  My technical expertise creates an environment of confidence with my clients as they know I truly understand their needs and requirements.  I oversee the design, deployment, and cut-over/handover of these systems to the clients worldwide.  Many of these systems are nationwide deployments.  I opened 17 offices globally for system integration and support.  Further responsibilities, milestones and accomplishments upon request, as I am still an employee of Telairity.          Chief System Architect, Digital Media and Entertainment Group    March 2009   to   June 2011     Company Name   Ôºç   City  ,   State      Responsible to chart the course and drive the company's global DME (Digital Media and Entertainment) practice to enterprise clients  (Fortune 100-500), CSP (Telcos), and other related vertical markets specific to digital media strategies and solutions.  Responsible for all system designs, product designs, system architecture,  and the ultimate deployment of large scale IPTV/, OTT, and other related digital media based system with such clients as Alcatel, Cisco, Scientific Atlanta, Yahoo, QUALCOMM, NTT and many others.          CTO    January 2007   to   September 2009     Company Name   Ôºç   City  ,  State      One of the original 4 founders who started ZillionTV.  As acting CTO, designed the entire IPTV/VOD/MobileTV delivery architecture, interactivity, motion based UI, advertising system, plus innovative customer features such as getting paid to watch TV, with industry unique and patented advertising program, system functionality and services.  Awarded 5 patents and 7 pending on all of the above technology.  Executed global developer program, and evangelization strategy for mobile TV (IOS, Android, etc).  Additionally, directly under me were sales, strategic partnerships, business development, ad sales, Telco/CSP network operator contracting, and content acquisition and ingest.  Company was sold.          EVP Operations, and EVP/GM of Engineering, Television Design Center.    January 2004   to   January 2007     Company Name   Ôºç   City  ,   State      EVP Operations, and EVP/GM of Engineering, Television Design Center.  As EVP, Established China engineering, manufacturing, operations, of the world's largest TV design and integration engineering center in ShenZhen China.  I established from scratch an entire operation in China for the design, engineering and manufacturing of LCD Televisions and other related business and consumer display and playback devices.  Additionally, I was responsible for all manufacturing,  project and product management, design, design engineering, new technology development,  operations, technical support and integration/engineering technical services for Japan and Korea consumer electronics companies.  Representing and managing global CE brands for the design and manufacturing and sale of LCD TVs, HDTVs, CE devices, and various vertical multimedia markets.  Managed a global team over 500 people including sales, engineers, project and program managers, QA, manufacturing, manufacturing support, and technical support services.  CE brands/enterprise clients represented included:  Samsung , LG, Sony, Matsushita, Mitsubishi, Sharp, Sanyo, Panasonic, Posdata, Rifatron, Hitachi, Hyundai and many others for TV, Monitors, digital displays, IFE, Security, DVRs and HD large format, LED display technology.  Established and built both manufacturing management, and engineering teams for the leading CE manufacturers, OEM manufacturers and contract manufacturers in China.  Customers included TCL/TTE, Konka, HiSense, Jizhou, Skyworth, Lenovo, UT Starcom, Haier, Great Wall, Innolux, TPV, YDF, Xoceco, SVA, Founder, and many other Tier 1, 2 , and 3 manufacturers.  Won significant engineering contracts with companies such as: Thales In-Flight entertainment systems, Samsung, Celestica, Alphameric, Vestel, Beko, and Grundig, Hyundai, Sony, Samsung, LG, Matsushita, Sharp, Sanyo, and Hitachi for TV, specialized monitor, and many other consumer and industrial electronic products.          EVP Worldwide System Integration and Professional Services.    January 2003   to   January 2004     Company Name   Ôºç   City  ,   State      EVP Worldwide System Integration and Professional Services.  MPEG4-H.264 End-to-Platform.  Created global integration, deployment and field support operations for large enterprise clients, CSPs, digital media companies, and the Chinese Government.  Primary engineering efforts for DG2L encoders, Set Top Boxes and content creation tools and solutions for IPTV, education, healthcare online and Digital Cinema.  Responsible for a new revenue base of $75M in both product and managed services.  Managed a global team of sales engineers, and project managers.  Established MPEG4 developer operations with global staff to evangelize MPEG across all delivery methods (Cable, Terrestrial, Satelitte and Mobile), and technical support offices in China, Japan and India.  Closed the Largest IPTV contract in China with SARFT, China Telecom, and China Netcom.          VP Global Professional Services, Integration and Technical Services    January 2000   to   January 2003     Company Name   Ôºç   City  ,   State      IVAST specializes in end-to-end, interactive content delivery systems utilizing MPEG-4 and H.264 solutions, for content creation, delivery and playback over IP, QAM, DVB, Wireless, Mobile, and Satellite to multiple playback devices.  Responsibility included product development, field engineering, system engineering, and managed services.  Managed a global team of sales engineers, program and project managers, and  global developer network including worldwide evangalists and developers.  Built the entire global extended sales support department including: field engineering  operations, technical support, and professional services engineering departments.  Established the system integration department for large scale enterprise SIs such as  EDS, IBM Global and Accenture.  Closed revenue generating professional services contracts with such strategic clients as: Philips, Sony, Samsung, Yahoo, Pioneer, Panasonic, Intel, NIST, Matsushita, Fuji/Xerox, Cisco, @Home Japan, NTT Comm., NTT East, China Telecom, China Unicom, NHK, Teleman, Daikin, Hunan Government, Charter Communications, Kao Cosmetics, Dai Nippon Printing (DNP), Dentsu International, Shobi University, B & H, Dazzle, Broadfield, China Education TV, Sony, Beijing Dawning Computer, NASA, Belo, PAX, and Turner Broadcasting, to name a few.  Created technology integration teams responsible for integration of core IP technology, SDK's and development platform for Mobile Phones, Set Top Boxes, Content Creation Tools, and Encoding devices.  Clients include: Philips, Sharp, Toshiba, Sony, Daikin, Savaje, Nokia, and CTC.  Negotiated and closed revenue generating integration contracts which enabled DSP and CE hardware manufacturer to embed iVAST MPEG-4 technology into devices/chipsets.  Customers included: Texas Instruments, Philips, Tut Systems, I-Basic, Advanced Communications, Roxus Technology, DG2L, Samsung, Sony, Fuji/Xerox, VideoTele, Savaje Technology, Equator, LSI Logic, Sharp, Toshiba, SeaChange, and Onewave.  Responsible for professional services and integration with such clients as Turner Broadcasting, Fox, MTV, Discovery Channel, Cox, Disney, HBO, Warner Brothers, and Sony Entertainment.  In 2 years, opened 4 offices in China, and 1 in Japan.  Built the most comprehensive System Integrator channel with the 36 top SI's, in Asia Pacific, South America, India, Australia, and Europe for content creation, VOD, live broadcasting, IPTV, Cable, distance and e-Learning, Core IP integration and wireless delivery of rich media content, resulting in over 60% of iVAST revenue annually.  Closed professional services and integration contracts with the largest SI's in Asia Pacific including: Itochu/CTC, Hwacom, ID technology, Comtech, Sobey, Dayang, Double Advanced, Bluewave, Daikin,ShenZhen Ricom, Lian Dian Digital, Truetech, MinYoung Media, Hunan Enjoy, Onewave Technology, Ouija Technology, Telelynx, Oriental Telemedia, Instec and Cisco to name a few.          Vice President System integration and Professional Services    January 1998   to   January 2000     Company Name   Ôºç   City  ,   State       Hired to establish Streaming21 as the world leader in streaming media delivery systems.  Specializing in media delivery systems for both Live and on demand content using MPEG-1, 2.  4, H.264, MP3, WMT and VCD, and associated back up and storage systems.  Chartered with establishing and growing a solid professional services revenue foundation, and strong strategic technology partners for Streaming21's carrier class, streaming media architecture.  Closed strategic partner contracts and agreements with the following companies: Avid Technology, HP, Compaq, Dell, EDS, IBM Global, Ciprico, EMC, EDS, ADC, Kabira, Digital Fairway, Inktomi, Virage, Arista, Upperstream, Optibase, Viewcast, Futuretel, GDC, Todd VNM, ISTS, Accucom, Ariscom, Data Direct, Fantastic, Network Engines, Stellar One, Motorola, Proton, Philips, Sony, Neon Technology, Elastic Networks, ST3, and Acer.  Closed integration and professional services agreement with close friend James Cameron for his return to the Titanic project for $18M.  Established a rapid response engineering team for sales, addressing immediate client needs outside the scope of existing core technology.  As a direct result, we were able to close an additional 25% of pipeline projects by implementing features and integration on a far shorter timeline.  Formed and managed the Solutions Group.  The sole responsibility of the solutions group was to interface directly with our strategic partners to provide collaborative integration, design and implementation of complex, end-to-end, customer required solutions.  This became a sizable profit center within S21.          Director of Digital Media Technology    January 1997   to   January 1999     Company Name   Ôºç   City  ,   State      Hardware and software storage solutions.  Hired to develop new vertical market storage solutions with Hammer's technology, and establish Hammer as a dominant, defacto force in the entertainment industry marketplace.  Through the use of personal entertainment industry contacts and associates, secured and personally acquired and maintained the following new client base for Hammer: Disney Television Animation Worldwide, Disney Feature Animation, Disney On-line, Walt Disney Imagineering, Disney Ideas, Lightpoint Entertainment, FullSail, Dreamquest Images, Lucas Film, Lucas Digital, Lucas Arts, Skywalker Sound, JAK Films, DreamWorks, Industrial Light and Magic, Pixar, Digital Domain, CNN, PDI, Sony, HBO, Universal, Nickelodeon, MTV, Toon City, Metropolis Digital, Square USA, MCI, NBC, WB, Fox Animation Studios, Martha Stewart Living Studios, Buena Vista Home Entertainment, MCA Home Entertainment, Lockheed Martin, Manex Group, Associated Press, A.G.  Edwards, NYU Tisch School for Film and Video, Bloomberg, USC, Lawrence Livermore Labs, and Toyota, to name a few.  Given on screen film credit by George Lucas for Star Wars, Episode I.  As a net result of my professional services group we obtained a global Disney standardization deployment, making it the largest individual sales in Hammer's history $45M.  Started theFibre Channel SAN division which became the most profitable and highest revenue generating Division of Hammer Storage Solutions.  Instrumental in the acquisition of Hammer by Bell Micro.          Director of Technology, Creative Media Arts Division    January 1996   to   January 1997     Company Name   Ôºç   City  ,   State      Hired to implement and design a new storage and backup division for Andataco targeted at the entertainment industry as a new vertical marketplace.  Successfully designed and established Andataco as a solid storage solution provider in the motion picture, video, animation, non-linear editing, graphics and audio industries.  Responsible for designing a training and education program for an elite group of sales people, in order to gain immediate market penetration and high visibility in the Motion picture, Special effects, Animation, and Post Production industries.  Utilizing extensive experience and knowledge of the Motion Picture, Post Production, and Video industries, successfully trained and maintained a highly skilled engineering  staff that developed high speed, high availability RAID subsystems solutions into the entertainment vertical target market.  Responsible for the re-design of Andataco's ESP storage product to ensure its success within the Motion picture/Entertainment Industry.  Handled all) MRD's and all other associated tasks necessary for the successful penetration within the entertainment vertical marketplace.          CEO Creative Director    January 1994   to   January 1996     Company Name   Ôºç   City  ,   State      Directed and managed entire crew and staff for Post Production of low-medium budget motion pictures, high end animated commercials and music videos.  As VP of Post Production my responsibilities included:  Full creative responsibilities from start to finish of all client, ad agency and motion picture related projects.  Designed and maintained state of the art, all digital post production facility.  Grew the company from $19 million annual revenue to $98 million a year in revenue in just 2.5 years.  Received 1 Emmy award and 2 Clio awards for documentary and commercial spots.          Vice President    January 1991   to   January 1994     Company Name   Ôºç   City  ,   State      Lambert specialized in producing independent films, distributing niche market documentaries, and hard to find topic related short form Feature Films.  We established worldwide distribution of both Lambert produced films and major motion picture company libraries to niche markets.  Established, maintained and managed the business relationship between Lambert Industries, Universal Studios, Warner Brothers, and 20th Century Fox.  As a direct result of my efforts, Lambert Industries went from a $12.5 Million in revenue per year to $46 Million.  Lambert's success ultimately resulted in Lambert being acquired at a substantial profit.  Personally responsible for all project development, budgeting, and contracts, domestic distribution, foreign distribution, broadcast rights and sales, foreign distribution, cable rights and sales.  Ancillary rights and contracts.  Packaging of new project development, script approval, agency contracting, completion bonds and project funding.  Designed, implemented, hired, equipped, and maintained, broadcast edit facility.  Built a pure digital, multimedia and pre-press in-house graphics department.  Duties included creating 60 plus pages full color catalogs four times a year.          President/CEO    January 1987   to   January 1991     Company Name   Ôºç   City  ,   State      Created a marketplace within the travel industry by producing national commercials, marketing tapes, and finally end user videos of tourist on tour, cruise ships, and exotic specialized vacations.  The response and explosive growth of Travel Video Media led to the development of the worlds first all digital post product facility and the 2rd largest post production facility worldwide.  Additionally, TVM Creating over 100,000 unique video productions per week, making it the largest content creation facility in the world.  Took the company from start up with 3 people to 250 employees and $175M in revenue per year in 3 years.  Responsible for the studio engineering architecture, design and system integration including the first Sony D-1 Digital technology along with Abekas, Quantel, and Ultimatte Technology.  Created the first all digital post production environment that ultimately resulted in 3 Emmy Awards for technological achievement.  As a direct result of the national exposure, we procured and maintained many high profile accounts for post production including but not limited to: MTV, HBO, Disney, Universal, Paramount and Twentieth Century Fox.  Additionally Produced, provided and contracted cable and broadcast rights to travel related programming.  Negotiated and sold the company to Disney Studios, Orlando Florida.  I retired, or so I thought.          Producer/Director    January 1985   to   January 1987     Company Name   Ôºç   City  ,   State      In house producer and director for regional, national, and international broadcast ad campaigns.  Produced and directed over 25 commercials in two years winning 3 Clio awards for national spots.  Worked directly with the clients and commercial production companies to produce cohesive and creative national broadcast ad campaigns.          Executive Associate Producer Producer    January 1982   to   January 1985     Company Name   Ôºç   City  ,   State      Worked directly with and for Bob Evans on several major motion pictures in a business development capacity.  Duties included:.  Feature film packaging.  Cast and crew development.  Negotiated major studio distribution agreements foreign and domestic.  Negotiated all contracts for ancillary rights, and financing, budgeting, new project development, talent agency and union negotiations.          First AD, Director    January 1980   to   January 1982     Company Name   Ôºç   City  ,   State      Started out as a first assistant director for Greenbriar Productions the non-union production arm of N.  Lee Lacy Associates commercial production company.  At the time N.  Lee Lacy Associates was the largest commercial production in the world, with offices globally.  After 7 months acquired union status, and within 14 months became a staff director.  Won a Clio award for United Airlines national spot while directing for N.  Lee Lacy Associates.  As a director my responsibilities included creative interaction between clients, largest national ad agencies, cast, crews, and post production facilities.          Education      BA   :   Communication       Boston University   Ôºç   City  ,   State       Communication          Skills     advertising, animation, Arts, ad agency, audio, Avid, backup, broadcast, Broadcasting, broadcast systems, budgeting, business development, Cable TV, catalogs, China,  Hardware, consumer electronics, content, Content Creation, content delivery, contracts, Clients, delivery, encoders, decoders, transmitters, Multiplexers, gateways, modulators, satellites, LCD TV, LED TV, OLED TV, system design, product development, DSP, directing, edit, editing, 3D animation, features, Film, feature films, graphics, Intel, IPTV,  director, managing, marketing, MPEG2, MPEG4, MP3, H.264, HEVC, 2K, 4K, Monitors, Motorola, MP3, multimedia, negotiations, enterprise, Networks, non-linear editing, developer, Packaging, pre-press, Press, product management, project management, producing, producer, programming, project development, QA, RAID, RFP, sales support, technical support, system integration, SAN,  script, Sound, strategy, strategic, streaming media, system architecture, System Architect, system engineering, system integration, Telecom, Phones, TV, Mobile, mobile TV, Television, 3 screen delivery, OTT, Video, Video systems, video system design, video system management, broadcast systems, broadcast system management, NMS, EMS, CSP       Additional Information       7 Time Emmy Award winner, 7 Time Clio Award Winner and Active Father of 5 ...need I say more?     "
DIGITAL-MEDIA,"         VICE-PRESIDENT DATA AND MARKETING TECHNOLOGY       Professional Summary     I help media companies succeed with digital products and customer experiences. My passion is helping people and organizations transform, grow, and thrive with a unique mix of strategy, marketing, product, and technology leadership. This expertise has been developed over twenty years spent building successful digital businesses and products - across the world.       Skills          Team leadership  Budgeting and finance  Process implementation  Project management      Staff development  Strong verbal communication  Extremely organized            Work History     04/2017   to   Current     Vice-President Data and Marketing Technology      Company Name   ‚Äì   City  ,   State      Driving evolution of the firm into a data-driven marketing company, leading the design and delivery of data-driven products, services, strategies, and platforms.  Setting the strategy and direction for a newly formed Data Division while hitting ambitious growth targets.  Leadership of in-house startup Orchestrate, which is a marketing funnel automation and lead nurturing platform for B2B markets that capitalizes on content marketing.  Leading full life cycle product development for data & data-driven products, including market research, positioning, processes, and technology.  Acting as product owner for data and martech across all platforms in our Agile processes.  Ensuring compliance with data privacy legislation functioning as Data Protection Officer.        03/2011   to   03/2017     Vice-President Digital Media      Company Name   ‚Äì   City  ,   State      Responsible for shaping and executing product vision and strategy and driving digital business transformation.  Led product management, digital marketing, and digital strategy.  Responsible for 35 reports, budget of $5 million, 100+ web sites, 80+ mobile apps, matrix P&L owner for $25+ million digital business.  Led product development, market research, digital strategy, internal digital consulting, web production, online marketing, video production, and directory management.  Founded and co-led an in-house business startup at the junction of marketing technology, machine learning, and data.  Led extensive market research and co-wrote business plan.  Key contributor to the company's strategic plan known as Vision 2020.  Led digital sales to 10x increase over a five-year period, grew traffic 4x.  Drove CMS implementation projects to move 100 web sites to new CMS.        11/2007   to   03/2011     Director of Product Management      Company Name   ‚Äì   City  ,   State      In this role, I built a world-class product management organization focused on customer-driven innovation.  Designed and implemented a new product development process which improved strategic alignment and sped the flow of new products through the pipeline, as well as leveraging innovation across all divisions.  Grew digital sales 60% and web traffic 50% the first full year in position, with strong >50% annual growth the following two years.  Led digital product sales growth of 10x in eight years.  Developed key metrics to drive the strategic and tactical goals and managed a product portfolio across multiple vertical markets.  Drove implementation of agile product development processes that improved quality & results.        01/2005   to   10/2007     Global Process Expert; Senior Manager CRM      Company Name   ‚Äì   City  ,   State      Drove major initiatives for database marketing, CRM, market sensing, data quality, and lead management resulting in significant sales growth and strategic advantage.  Led sales process initiative to integrate a new division of 500 salespeople that resulted in significant business improvement and sales increases.  Responsible for driving positive change and measurable improvement of marketing and sales processes in North America, including implementation across 1,100 salespeople and multiple IT systems.  Owned customer data and related processes, led improvements in data gathering, creation, and sourcing processes resulting in achievement of Hilti's top rating globally in data quality.        03/2002   to   12/2004     Global E-Business Channel Manager      Company Name   ‚Äì   City  ,   State          07/2001   to   08/2002     Global E-Business Implementation Manager      Company Name   ‚Äì   City  ,   State      Global product owner for e-commerce, led global product development, marketing, and implementation for 15 major e-commerce web sites as well as e-procurement.  Achieved 2004 revenue target of 50 million CHF and drove annual growth exceeding 300% annually for three straight years.  Developed and implemented e-business project portfolio process that identified, prioritized, and measured business opportunities, resulting in 25% reduced average project delivery time and increased ROI.  Increased customer retention rate 40% and conversion rates over 30% by developing and executing online personalized marketing, grew traffic by 100% via SEO efforts.        01/1999   to   06/2001     E-Products Marketing Manager      Company Name   ‚Äì   City  ,   State      Spearheaded market research, design, requirements, prototyping, and implementation of company's first & second generation e-commerce sites, established and managed ten-person e-commerce department.  Awarded Hilti North America's Leadership Award for exemplifying the company's leadership principles.        01/1997   to   12/1998     Sales Manager      Company Name   ‚Äì   City  ,   State      Led sales team of ten salespeople, achieved President's Club in 2 consecutive years.        05/1993   to   12/1996     Inside Sales Representative      Company Name   ‚Äì   City  ,   State           Skills    Agile, automation, B2B, budget, business plan, business startup, CMS, consulting, content, conversion, CRM, database marketing, delivery, direction, Driving, e-commerce, e-business, full life cycle, innovation, Leadership, machine learning, market research, marketing, market, marketing and sales, new product development, online marketing, positioning, processes, procurement, product development, product management, prototyping, quality, sales, strategy, strategic, unique, video production, vision, web sites, web production      Education     May 2001     Master of Business Administration  :   Marketing     OKLAHOMA STATE UNIVERSITY   -   City  ,   State     Marketing       December 1997     Bachelor of Business Administration  :   Finance     NORTHEASTERN STATE UNIVERSITY   -   City  ,   State     Finance     "
DIGITAL-MEDIA,"         CONTRACT SENIOR ASSOCIATE MEDIA PLANNER AT SAPIENTNITRO       Summary    To obtain a mid-level leadership position in media that will utilize my strong analytical, negotiation and creative- thinking skills.      Experience      Contract Senior Associate Media Planner at SapientNitro   07/2014   -   Current     Company Name     City  ,   State       Clients: KPMG, Citizens Bank, The Institutes, Moven ¬†   Involved in all aspects media planning and buying process, from client briefing to post buy reporting Provide POVs for new vendors and opportunities Compile RFPs for potential partners and negotiate media costs.  Secure media placements and issue approved vendors IOs Create strategic and tactical media recommendations with traditional and online components Analyze campaign reporting and provide clients with optimizations Assist media finance team in vendor payment and client billing Lead status updates calls with clients, present media recommendations and POVs.          Freelance Sales Planner   04/2014   -   05/2014     Company Name     City  ,   State       Served as primary POC for Major Projects brought in by Ad Sales Team.  Created media plans and PPT decks for incoming RFPs and meetings for Ad Sales Team.  Coordinated with multiple departments within the Ziff Davis Organization; ensuring programs have all necessary requirements to launch timely and effectively.  Managed client and agency expectations, creative approvals, project timelines, and asset allotment for Ziff Davis programs and projects.  Managed the expectations of Ad Sales, Operations, Sales Development, Tech, Finance, and Editorial, to guarantee internal protocols and workflows are met with each program.  Worked with Editorial staff to coordinate Ad Sales and Editorial Programs.  Brainstormed with Marketing team to create innovative ideas for the Ziff Davis organization and prospective advertisers.          Freelance Associate Media Planner, Digital   01/2014   -   02/2014     Company Name     City  ,   State       Clients: WEtv, Sundance TV, FUSE, Nuvo TV, 20th Century TV ¬†   RFPed potential vendors for upcoming campaigns.  Reviewed vendor proposals, negotiated plan, and assisted with putting together campaign recommendations for clients.  Created and updated buy sheets for client approval.  Entered all media buys into Strata, and sent/received signed IOs from vendors.  Coordinated digital production of custom assets with vendor, client, and creative agencies.  Created t-sheets for Ad Ops team, and send out tags to approved vendors.  Met with potential new partners to learn about capabilities and ad opportunities.  Provided campaign reporting for currently running campaigns, and in-depth post reporting using Dart DFA and Excel.          Studio Manager   08/2013   -   01/2014     Company Name     City  ,   State       Opened job numbers and created estimates for new jobs.  Scheduled and attended all pre-shoot meetings, noting any changes or requests.  Set up and broke down shoots for visiting client, assisting with any needs during the day.  Revised and sent out estimates and payments to vendors and clients.  Assisted food stylist, prop stylist, and photographer during shoot prep, shoot, and post shoot by running errands, and anything else needed.          Digital Sales Planner   07/2013   -   08/2013     Company Name     City  ,   State       Assisted Director of Sales Development and Account Executives in assembling customized marketing plans for incoming RFPs from agencies and clients to meet their advertising objectives.  Helped in managing key relationships with agency personnel and clients.  Worked with Account Executives to ensure a smooth transition from pre-sale responsible to post-sale and campaign activation.  Entered and managed sales inventory through Dart DFP, and created and/or revised insertion orders for agencies and clients.  Key liaison between digital production, ad ops, and project managers to ensure delivery of strategic and successful media programs with optimal CTRs, and other key digital metrics.          Contract Marketing Coordinator at Verison FiOS   04/2013   -   05/2013     Company Name     City  ,   State       Provided support for 16 Account Managers and two Regional  Account Mangers.  Pulled and analyzed multiple daily sales reports through VZaI.  Created new reports at the request of Account Managers and Regional Account Managers.  Managed six street team employees for fieldwork events and event reporting.          Freelance Digital Media/Traffic Coordinator at Prudential   02/2013   -   03/2013     Company Name     City  ,   State       Entered new campaigns into MediaVisor and MediaOcean to create IOs for publishers and traffic sheets for creative departments.  Provided monthly campaign report and analysis using Dart DFA.  Cost audited all media spend of the previous months activity for finance department.  Point person for Aventa, trafficking company, and assisted with any issues or questions about current and upcoming campaigns.          Freelance Assistant Digital Media Planner At Neo@Ogilvy   12/2012   -   01/2013     Company Name     City  ,   State       Clients: Caesar's Entertainment ¬†   Assisted with submitting and processing media invoices through ASPEN.  Maintained vendor relationships and monitored delivery of active campaigns.  Generated and analyzed all campaign reports to determine media spend and performance against respective metrics, in addition to presenting results and insights directly to the client.  Assisted in RFP and media negotiations, and issues insertion orders to publishers using DDS.  Created media recommendations and media flowcharts for upcoming campaigns.          Integrated Junior Media Associate   11/2011   -   11/2012     Company Name     City  ,   State       Client: Samsung; Enterprise and Consumer Business and Telecom ¬†   Samsung Developed strategy for traditional and interactive media, and tactical interactive media recommendation for new products launches, and other key products under the Enterprise (B2B) and Consumer Business Divisions for Samsung US.  Lead weekly status calls with the client, creative agencies and other partners for 9+ campaigns.  Activated digital executions from RFPs to post-buy reports, using MediaOcean and Dart DFA.  Analysis and present bi-monthly campaign reporting with optimization recommendations.  Utilize industry tools such as IMS, Comscore, and Tardiis to develop campaign recommendations, as well as weekly presentations of industry trade articles.  Provide POVs on new partners and opportunities for the client Accomplishments Completed Starcom Mediavest Group Flight Basics training course.          Education       Present   Certification  :  eCornell   -   Marketing Strategy             Seven-course online marketing certificate with MBA-level strategic marketing training.          December 2010   Bachelors of Arts  :  Seton Hall University   -   Communications    City  ,   State      GPA:   GPA: 3.4     Emphasis in Public Relations  Marketing, Public Relations and Journalism coursework   Member of PRSSA, Member of Alpha Phi Sorority: Director of Marketing, 2008-2009 and Vice President of Marketing, 2009-2010         Skills      M edia Planning/Buying Softward: MediaOcean, DDS, MediaVisor, Aspen, Strata, Dart DFA and DFP   Research Software: IMS Clear Decisions (MRI), comScore, Adviews, Snapshot, SRDS, eMarketer  Other Software: Salesforce, Central Desktop VZaI, Hyperion, Lotus Notes, Mircsoft Office Suite, Google Drive and Docs, Box, QuarkXPress  Mac/PC Platform proficient      "
DIGITAL-MEDIA,"         EXEC DIRECTOR OF SALES, CONSULTANT, STRATEGIST           Executive Profile     10+ year proven track record in Digital, Mobile, and Social, Business Development & Sales Leadership experience, working with top tier clients and agencies in revenue generation, sales team management, across Retail, CPG, QSR, Electronics, Entertainment, among other verticals, leading sales teams to exceeding quota and new market expansion       Skill Highlights          Business development leader  Sales team management  Revenue and market expansion  Self-motivated      Leadership/communication skills  Negotiations expert  Market research and analysis  Customer-oriented            Core Accomplishments      Sales    Management and Leadership  : ¬†   Built and managed sales teams to over $25MM in annual quota achievement  Business Development leadership in     Business Development Expertise  : ¬†   Spearheaded programs which increased revenues 150% YoY and successfully expanded into new markets and territories         Professional Experience      Exec Director of Sales, Consultant, Strategist      Current     Company Name   Ôºç   City  ,   State      Work with clients and agencies to build and implement in-market strategies and extend revenue streams across digital, mobile, and social messaging channels   Drive revenue across Retail, CPG, e-Commerce, Technology, and Entertainment clients   Manage and Develop go-to-market strategies and positioning to achieve optimal goals   Build Mobile + Social Planning, Marketing & Messaging Strategies via Multi-Platform and Omni-Channel execution, also to be executed digitally via live on-the-ground events   Develop and Strengthen Strategic Partnerships across disciplines and tech partner organizations.          Advisor, Strategy, Business Development, & Sales and Media / Marketing Strategist.      Current     Company Name   Ôºç   City  ,   State      Drive Business Development and Strategy through sourcing new client relationships.  Develop holistic digital and media strategy through execution, across Mobile / Digital companies developing solutions for expansion and new marketplace penetration endeavors.  Manage and Develop go-to-market strategies and positioning to achieve optimal goals.          Sales Team Management, Regional Sales Manager     Company Name   Ôºç   City  ,   State      Manage a sales of 10 selling Cross-Screen Digital Technology & RM Solutions across PC, Mobile, Video, Social, Advanced Dynamic Ad Serving, Creative Services.  Manage over $25MM in annual revenue across the Eastern Region, forecasting budgets, managing to goal across the team, and through individual account leadership and oversight.  Deliver 115% to goal and drive revenue through Media and Creative Agencies + Client Direct.  Develop key strategic partnerships across disciplines, platforms, and selling verticals.          VP, Senior Director of Mobile Sales and Strategy     Company Name   Ôºç   City  ,   State      Manage sales efforts and lead team of account and campaign sales management   Develop and Report revenue growth to C-Level management, directly to the President, and also to the CEO of the organization   Lead all Mobile and Tablet Strategic Executions and manage entire Sales process with Agencies, Clients, Publishers, and Networks - both end clients and media partners   Manage and solidify top partnerships with agencies for Mobile Ad Serving and Rich Media   Develop large book of agency/client business and grow revenues 150% annually YOY          Senior Director of Sales, Mobile Solutions Specialist     Company Name   Ôºç   City  ,   State      Present sponsorship sales offerings, Manage and execute deals with top agencies: Mediavest, Mediacom, Mindshare (Joule), Carat, Media Contacts (Mobext), Ogilvy, BBDO, Mullen.  Lead the conceptualization & implementation of multiplatform campaigns and strategic initiatives for key partners, including VH1, Bose, IKEA, Slim Jim, Ford, Coke, Six Flags.  Work closely with creative development, marketing, sales, and operations to increase campaign success and optimize for performance.  Build cross-platform revenue forecasting, create campaign management platform featuring brand sponsorship and integration offerings across multiple disciplines.          Manager, Eastern Sales and Business Development     Company Name   Ôºç   City  ,   State      Build & develop sales territory of top agencies and brands, increase revenues for digital content organization, exceeding sales goals at 110%   Develop integrated programs and campaign executions with top tier brands, manage entire sales processes  Successfully closed integrated deals including Walmart, P&G, Nestle, Aquapod, HP   Produce and enhance actionable marketing material and product collateral for external industry consumption, present to agencies and clients to ensure successful sell-through.          Cross-Platform Digital Media Advertising Sales      Company Name   Ôºç   City  ,   State      Work with agencies and clients in advertising across all MTVU online properties and develop agency & client relationships, in conjunction with Cable partners   Build sponsorship packages across both digital integrations and television offerings, develop compelling visual collateral, incorporating analytics, campaign reporting   Create and deliver strategic sales plans to secure digital deals across multiple key verticals   Strategize with upper management and agency buyers on fostering/growing top accounts   Manage cross-functionally across all departments, driving TV platforms & all digital sites          Commercial Producer, Production Manger     Company Name   Ôºç   City  ,   State      Work with top Madison Avenue Ad Agency to Produce TV Commercial Animatics to be produced as live on-air commercials for Fortune 500 companies.  Manage entire production process throughout commercial shoots, securing crews and production staff, vendors, and all aspects of pre- and physical production.          Education      MBA   :   Management and Media Communications Management, Finance  ,   2012    Fordham University Graduate School of Business          GPA:   GPA: 3.9     GPA: 3.9         BS   :   Media Communications and Film Production/Direction  ,   1999    Syracuse University, S.I. Newhouse School of Public Communications          GPA:   GPA: 3.8     GPA: 3.8   Media Communications and Film Production/Direction         Skills     Sales Management,   Business Development and Strategy, Client and Agency Focus, Creative Development, e-Commerce, Forecasting, Leadership, Managing, Marketing, Messaging, Positioning, Process Driven, Reporting and Analytics       "
DIGITAL-MEDIA,"         DIRECTOR OF DONOR RELATIONS       Professional Summary     Dynamic leader, with outstanding experience in major gifts, fundraising, event management, donor relations, government and community relations, public relations and marketing, board management and development, and strategic planning. ¬†Adept at motivating and leading staff and promoting an entrepreneurial spirit that thrives through discipline and pragmatic thinking.       Skills          Strong verbal communication  Budgeting and finance  Project management  Process implementation      Extremely organized  Client assessment and analysis  Team leadership  Self-motivated            Work History     03/2016   to   Current     Director of Donor Relations      Company Name   ‚Äì   City  ,   State      Montclair State University's office of Advancement is tasked with raising funds to further the University's commitment to educate a diverse community of learners through alumni and friends of the University.  Responsible for three direct reports as well as a $1.2 million dollar fundraising budget.  Responsibilities include:  designing, implementing and coordinating an institution-wide comprehensive donor relations and stewardship program that consistently engages and appropriately promotes donors at all levels as well as managing key fundraising events.  Accomplishments: Managed and achieved 100% of Annual Golf Outing goal by engaging more sponsors and reducing costs through collateral cost reduction.  Managed and Achieved 133% of Annual Scholarship Dinner goal, this was done by engaging vendors as sponsors and managing the budget more efficiently, as well as implementing new ways to recognize sponsors.  Implemented efficiencies to manage acknowledgement policies and procedures across the Division and University that were essential for a comprehensive donor relations program.  Designed, documented, and implemented a systematic and integrated donor relations program that encompassed donor cultivation and recognition events, endowed position installations, and building naming dedications.  Responsible for devising and using consistent, accurate, and appropriate information-sharing mechanisms for stewarding prospects and donors.        09/2014   to   03/2016     Director of Development      Company Name   ‚Äì   City  ,   State      As a Roman Catholic, college preparatory school under the auspices of the Archdiocese of Newark, IHA is committed to graduating savvy, critical thinkers who are confident, independent women are prepared for their futures.  Responsible for $1.2 million dollar department fundraising budget, including participation in budgeting process and monitoring of revenue and expenses.  Managed annual fund, capital campaign, scholarship, marketing initiatives, and stewardship programs and established metrics for review.  Accomplishments: Modernized IHA's external brand recognition, to include new admissions materials, development materials, stewardship report and brand guide.  Manage a staff of 2, who are responsible for donor recognition, acknowledgement process as well as prospect research.  Reengineered annual fund program, increasing net revenue by 45% Designed and implemented long-term advancement plan, including strategies related to the cultivation, solicitation, acknowledgement and ongoing stewardship of individual, corporate and foundation donors and campaigns for capital projects.  Outfitted new STEM classrooms with grant donations from Konica Minolta Achieved 100% of annual capital campaign goal for FY15 Instituted Alumnae giving program, as well as Reunion Giving amongst classes, achieved over 100% of initial goal.  Manage a portfolio of 250+ major gift prospects and have achieved 100%+ of FY15 goal on target to achieve FY16 goals.        10/2013   to   09/2014     Donor Relations Manager      Company Name   ‚Äì   City  ,   State      Saint Peter's University's office of Advancement is tasked with raising funds to further the University's Jesuit Catholic identity and commitment to educate a diverse community of learners through alumni and friends of the University.  Responsible for $250,000 individual fundraising budget, including participation in budgeting process and monitoring of revenue and expenses.  Managed scholarship reporting, capital campaign, and event programs and established metrics for review.  Oversaw all aspects of donor stewardship, scholarship endowment, portfolio of 100+ prospects and management of the Board of Regents.  Accomplishments: Increased Board of Regents participation within the following priorities: Regents Symposium, Sponsorships, Scholarships, Mentorship, and Internship opportunities.  Liaised with Office of Admissions on their behalf.  Managed a major gifts portfolio of 100+ and achieved 100% of 2014/2015 individual, corporate and foundation goals.  Developed a system to customize relationship management for leadership-level donors, with particular oversight of the University's ""Top 25"" VIP donors.  Work with LGOs to ensure these donors receive appropriate levels of stewardship reporting, recognition and guidance with respect to their interactions with the University.  Managed all donor scholarships, to include tracking of all funds and awards made, donor communication and reporting.  Transformed Scholarship process as it pertains to all stakeholders to include: Donors, Advancement, Finance, Financial Aid and Admissions.  Provided new opportunities for donors to meet scholarship recipients.  Managed the pledge process for the $60 million dollar Student Center imitative.  Bergen County representative for the University at all key opportunities within the region.  Responsible for supervising, creating, executing and overseeing a comprehensive donor acknowledgement, reporting and recognition program, including advising on complex and carefully orchestrated events and programs for the University's donors.        11/2010   to   10/2013     Annual Fund and Special Events Manager      Company Name   ‚Äì   City  ,   State      Englewood Hospital and Medical Center Foundation raises private funds to further the Medical Center's vision to become the regional leader in providing state-of-the-art compassionate care in a humanistic environment.  Responsible for overseeing all elements of $2.5 million Annual Fund.  Accomplishments: Increased corporate and community sponsorship's of all signature events by 45%.  Managed a major gifts portfolio of 100+ and achieved 100% of 2012 & 2103 individual, corporate and foundation goals.
Transformed 13 year-old Breast Cancer Walk.  Increased net revenue by 75% in one year.  Established Foundation's first Business Partner Program as well as Physician Partners Program which offered a new revenue stream to augment the Annual Fund.  Manage Annual Fund's donor programs: Leadership Society ($1,000+ individual donors); Business Partner Program and the Physician Partners as well as Caduceus Society; achieved 100% of goal in 2012 and will do so again in 2013.  Achieved 100% of goal for all 2012 and 2013 events, while staying within expense budget.  Manage key volunteer committees for all signature events.
Implemented annual $3.2 million advertising program  Accomplishments: Provided leadership to key service line representatives, developing dynamic advertising programs to promote hospital and develop new business.
Managed vendors and established metrics for review on all campaigns.  Negotiated 25 free bus sides/tails for EHMC Foundation to advertise Walk for Awareness Breast Cancer Walk Recipient of 2012 Aster and Jersey Awards for Bariatric and Maternity Ad Campaigns.        04/2010   to   11/2010     Special Events & Annual Fund Manager Marketing Communications Specialist      Company Name   ‚Äì   City  ,   State         For 100 years, the American Cancer Society has worked relentlessly to save lives and create a world with less cancer and more birthdays.  Together with millions of our supporters worldwide, we help people stay well, help people get well, find cures, and fight back against cancer.        03/2009   to   04/2010     Director of Special Events      Company Name   ‚Äì   City  ,   State      Managed all annual events within in the North Jersey Region to include Golf Classic, Gala, and Making Strides against Breast Cancer Walk.  Achieved 100% of all goals while staying within expense budget.  I was the first MSABC Walk Director to achieve goal in 6 years, I did this mainly by engaging two additional key sponsors, but more importantly by adding eleven additional ""Pacesetters"" who raise a minimum of $5K each.  Accomplishments: Transformed Making Strides Against Breast Cancer Walk achieving goal of $546,000.  I was the first individual to achieve goal for this event in 6 years.  Recruited two new board members who were instrumental in revitalizing Golf Committee.  Managed small team of direct reports and volunteers.  Established new metrics for review.  Oasis is dedicated to feeding and clothing needy women and children and to offering them educational resources and skills to obtain meaningful employment and to break the cycle of poverty.        01/2006   to   03/2009     Director of Fund Development      Company Name   ‚Äì   City  ,   State      Responsible for $1.5 million fundraising budget, including participation in budgeting process and monitoring of revenue and expenses.  Managed annual fund, capital campaign and event programs and established metrics for review.  Accomplishments: Achieved ""Charity Navigator, 4 Star Status"" during my tenure.  Modernized Oasis's external brand recognition, to include a new website, a dynamic new social networking presence and many significant press placements including Fox News Channel, New York 1, The Star Ledger, The Record and USA Today.  Closed $500K budget gap through strategic board initiatives.  Achieved 100% of goal on all signature events.  Reengineered direct mail program, increasing net revenue by 25% Established first volunteer special events committee Designed and implemented long-term fund development plan, including strategies related to the cultivation, solicitation, acknowledgement and ongoing stewardship of individual, corporate and foundation donors and campaigns for capital projects.  is a total process approach company and provides the finest marketing support solutions to clients in the forefront of their industries.        11/1997   to   10/2004     Senior Marketing Communications Manager      Company Name   ‚Äì   City  ,   State      Developed and managed all aspects of client portfolio, to include sales, marketing, branding, trade shows, public relations, web, etc.  Accomplishments: Increased sales portfolio by 75% Achieved sales goals annually Awarded Customer Service Award in 2008 and 2009 Managed and implemented new branding, marketing communications and trade show/event initiatives for existing clientele.  Sony is a diversified global company at the forefront of technological innovation and entertainment.  Sony Electronics is   the sales and marketing arms of Sony's global electronics business.  It is a leading provider of audio/video electronics and information technology products for the consumer and professional markets.        01/2002   to   09/2002     Digital Media Specialist, Senior Marketing Communications Specialist, Senior Market Analyst      Company Name   ‚Äì   City  ,   State      Implemented online product launches into the B2B & B2C market while executing updates specific to each product line.  Responsible for general production and tradeshow coordination of booth, events, premium items and collateral for multiple business units and managed advertising budgets.  Received Award for the production of the first CDR for largest tradeshow, NAB, which contained all broadcast product collateral.  Managed internal sales award program and ensured confidentiality on highly sensitive information, as well as manage all updates to the programs' website.  Community Hospital committed to being a leader in the community in offering quality healthcare with a commitment to caring.  Corporate Relations, Sales Representative Liaison to physicians, community leaders, government and corporate leaders to secure and gain market share.  Accomplishments: Increased business by 35% in first quarter of 2002 by marketing the services of the hospital to doctor's offices and corporate clients Negotiated all sales contracts with customers at senior management level, and increased profitability by 22%.  Raised funds for health care initiatives and education through corporate solicitation.  Achieved 100% of gross goal for ""Women of the New Millennium"" program as well as the annual gala & golf outing.         Affiliations    Board Member of Julia's Butterfly Foundation, Wyckoff, NJ      Education          B.A  :   Political Science    Montclair State University   -   City  ,   State    Political Science       Skills    Raisers Edge, Donor Perfect, Microsoft Office, Publisher, Adobe Creative Suite: PhotoshopCS3, DreamWeaverCS3, Adobe Writer, HTML, CorelPainter,  SAP, Access   "
DIGITAL-MEDIA,"         DIGITAL PRODUCER       Summary     Personable  Project Manager ¬†successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members.        Highlights          Budgeting and forecasting  Process improvement  Contract management  Relationship building  Microsoft Office Suite expert  Project development and lifecycle  Superb time management skills  Detail-oriented      Sound judgment  Organized and efficient  Proficient in Adobe Creative Suite  Decisive problem solver  Exceptional multi-tasker  Deadline-driven  Special events planning            Experience     08/2015   to   Current     Digital Producer    Company Name   Ôºç   City  ,   State       Managed a project budget of $300,000.      Drafted action plans and led meetings with internal teams and clients to review project status and proposed changes.         Monitored team progress and enforced deadlines for up to four projects at once.       Defined project deliverables and monitored status of tasks.            10/2014   to   08/2015     Producer    Company Name   Ôºç   City  ,   State      Managed all event logistics from conception to completion  Ensured program objectives and strategies are met and all events are produced to the      highest quality  Maintained and expanded vendor relationships and negotiated contracts, pricing and services  Collaborated with agency departments in all project stages to develop creative solutions to meet clients' needs  Managed budgets with integrity and transparency at all times         02/2013   to   10/2014     Associate Producer    Company Name   Ôºç   City  ,   State      Managed and executed smaller scale events with 2-3 staff.  Served as a liaison between vendors, staff and clients regarding event details.  Provided production support on-site during events.  Anticipated project needs to meet deadlines.         09/2011   to   02/2013     Production Coordinator    Company Name   Ôºç   City  ,   State      Researched and gathered information in planning phase for the execution of events.  Coordinated and attended site visits.  Tracked invoices and created check requests.         06/2011   to   09/2011     Production Intern    Company Name   Ôºç   City  ,   State            Education     May 2011     Bachelor of Science  :   Business Administration and Computer Information Systems    Lewis University   Ôºç   City  ,   State      Business Administration and Computer Information Systems        Skills        Project Management Tools: Workamajig, Basecamp, DoneDone  Desktop Publishing Software: Photoshop, Illustrator, HTML     "
DIGITAL-MEDIA,"         DIGITAL CONSULTANT         Summary    I am seeking a position to continue my growth in strategic leadership position in the mobile.   Continue to drive and design complex new products/services and enhancements that lead the financial industry.  Constantly ask myself and others, ""What if?""      Skills          Strong analytical skills  Strong collaborative skills   Mobile application development      Market Research and Analysis  Product Development and Launch  Strategic Alliances            Experience      Digital Consultant  ,   11/2013   to   Current    Company Name   Ôºç   City  ,   State      Business Innovator that lead our team to deliver  CEO Mobile Extension for Apple Watch within 4 weeks using only BAU funds.  Developed and lead PoT for AI modeling for specific financial use cases.  Lead the Apple Watch team to develop and deliver Apple Watch and Mobile Bio Metrics Demos at AFP.  Partnering with Risk Authentication team to launch Biometrics for iOS and Android.  Lead product team for Mobile Token for strong auth apps and identity with 25% product penetration within one month with <2% calls="""" into="""">   Leading efforts for 3D Touch (quick links) for iOS.  Partnering with UxR, UX, CIA, CWI, TM Product team on diverse Mobile efforts: redesign (break points for mobile, tablet) for Fraud Manager, International ACH, Internal Wires, Apple Watch, Remember Me, Mobile Deposit, and Soft Token.  Lead for Remember Me functionality for mobile apps.  Participated in second ever User Centered Design at Wells Fargo.  Championing these ideals with team members by creating a Push Notifications design ideation for Mobile.  Lead for PNS efforts.  Marketing liaison for Mobile team.  Created a program with service team that increased channel first time sign-ons by 45% in 3 months.  Created Mobile marketing videos for CCER, Mobile Deposit, and Mobile app.  Mobile team lead for ACH, DTD, and Wires- all payment apps Launched Android App for CEO Mobile Mobile lead for the redesign efforts for DTD and Wires Mobile lead for ACH Int'l- bring FXOL exchange to flow Customer Service liaison for mobile team to ensure feedback and issue resolutions is incorporated into roadmap Lead and conducted EMCS/Kofax PoC for Image Auto Capture for Mobile Deposit.  Lead the effort to bring in vendors to explore co-browsing, text to chat, and video to Wells Fargo.            Presented findings and use cases to senior leadership, received funding to LiveLook PoT in 2016.  Lead for redesign effort for Fraud Manager Mobile bring three unique yet similar products under one product.  Mobile Production channel Management.          Product Manager  ,   05/2011   to   11/2013    Company Name   Ôºç   City  ,   State      Development, enhancements, and process review for TOP Image Deposit, Smart Decision, and Deposit Maintenance.  Created new customer facing Fraud Analysis report- Patent pending Created new AR Check POC- Patent pending Created new internet product TOP Image Deposit from ground up.  Gap assessment and fulfillment for 430 converting 3rd party customers.  Develop customer facing user reference guides, technical requirements, and install guides.  Create TOP Image Deposit customer facing and Sales Demo Maintain Product blog Creating Business and Project lifecycle documents (BRDs, Business Cases, etc) Cross functional support and collaboration for internal partners: Sales, Technical Product Consulting, Service, Implementation, Operations Crossed trained on team member products: Desktop Deposit, RDC Vendor relations, contract reviews and scorecards Management of Code Remediation - 3rd party engagement for code review, vendor deployment of code remediation and testing cycle.          Project Manager  ,   08/2006   to   05/2011    Company Name   Ôºç   City  ,   State      Act as a liaison and advocate for TMS Client Delivery with other business units and technical teams by planning, conducting and documenting the analysis of complex business needs for implementation and service initiatives.  Reviewing BRDs, FSDs, and Test Plans.  Support the ongoing evaluation of Implementation and Service work flows, procedures, process and customer experience to ensure we are most effectively serving our customers and fulfill the cross organization business needs.  Develop Data Entry guides, Implementation Process guides, Client Walk Through guides, System Validation guides, Client Service process and procedure, develop and deliver internal communication.  Use Share Point/Info Source to post documentation and distribute communication.  TMS Client Delivery lead for CEO Portal, WellsTAX, DDA, Branch Depository and Desktop Deposit, secondary for CEO Mobile Map strategies for customer implementation and servicing to present project initiatives to senior service and implementation management.  Provide classroom training as well as present on TIPPs and QA calls to all of service and implementation Onsite Migration Escalation Team for TMS Client Delivery for all conversion events.  Provide subject matter expertise for conversion issue effecting customer and detail service support and implementations plans to mitigate customer impacts.          Learning Development Consultant  ,   01/2003   to   05/2006    Company Name   Ôºç   City  ,   State      Evaluate employee performance based on product knowledge, systems use, business process, customer service skills; identify sales opportunities and referrals, and coach team members Develop and facilitate programs for New Hire, New Products, Business Processes and enhancements using the following tools: Power Point, Net Meeting, EKOD, Virtual Classroom Design, create and maintain content for (e)Quality, Best Practices Websites Track employee performance, create monthly reports, analyze department performance based on JD Powers, client feedback, department criteria, and identify and present opportunities for growth to upper management Create ""road shows"", web content, and recognition programs to promote and brand (e)Quality, increase program awareness and manager & team buy-in Interim Project Manger for the Pilot team.  Since 2003) Implement new products, establish timelines, coordinate and provide updates at meetings across department lines, streamline business process based on feedback from clients and Business partners.  Evaluate and document client and technical feedback for pilot products and services for presentation to Product Support, Product Development, Internet Solutions, eDC and CEO Solutions.  My latest Project CEO DTD and CARLAR acted as one of two leads.          Client Service Consultant  ,   01/2001   to   01/2003    Company Name   Ôºç   City  ,   State      Provided support for Wells Fargo products and services as well as right fit resolutions for complex issues to external and internal clients Document and analyze client business process Preparing and presenting Service and Product Reviews for high value clients, Relationship team, and management as cross-sell and growth opportunities Account analysis and Customer profiling Maintaining a portfolio of 30 high value clients for compliance, position, documentation, exceptions, overdraft, accounting etc Train new staff.          Education and Training      BA  :  Theater Arts Philosophy  ,  1995    California State University   Ôºç     State      Theater Arts Philosophy        Certificate Program in Fund Raising, PR  :    2003    University of California   Ôºç   City                Skills    streamline, Business Processes, business process, Share Point, Product Development, Sales, Validation, Vendor relations      Additional Information      Interests and activities	Founding member of the Innovation Zone formally known as Wells Fargo Best Practices. Holder of three patents for Wells Fargo. Volunteer for Prospect Theater Project. Service Excellence award for 2005 for CEO DTD pilot.  Team Excellence Award Q2 2011 for work with TOP. Stellar Award for contribution to Wachovia merger.       "
DIGITAL-MEDIA,"         GLOBAL DIGITAL SERVICING ~ DIGITAL ONBOARDING COORDINATOR (CONTRACTOR)         Professional Summary     New Media & Digital Music/Film & TV experienced professional with strong transitional skills while providing an effective multi-tasking work ethic. Bring leadership skills by consistently incorporating new ideas to keep ahead in this fast-paced quickly evolving, Digital Music Industry.       Professional Experience      Company Name    City  ,   State    Content Operations ~ Content Distribution Specialist   03/2016   to   01/2017       Managed external client/partner relationships and their digital content while insuring timely delivery of digital assets (i.e: Audio/Video, subtitles, and dubbing) per technical spec to distribute globally   Analyzed delivery & trend metrics to identify and troubleshoot systematic issues while ensuring timely and quality asset deliveries   Maintained highly-aligned with internal cross-functional teams, including but not limited to, content acquisitions, finance, localization, QC, encoding, engineering, product, and marketing to facilitate all partner/client needs   Assisted in improving and scaling systematic workflows, processes and tools while curating the digital catalog of assets for the best customer experience           Company Name    City  ,   State    Global Content Licensing & Catalog ~ Global Reporting Manager   06/2014   to   01/2016       Manager & Lead in Global Reporting finances, revenue & activity metrics for Music Labels, Publishers, Licensor's & External Partnerships  Managed, Maintained and Conceptualized procedural & contractual requirements for Labels & Publishers Technical Specifications  Liaison for internal Legal & Licensing/Finance/Engineering/Product teams to facilitate all external music label & partnership reporting related requirements & request  Primary subject matter expert for Reporting leading initiatives in new business partnerships, products services, technical & systematic enhancements          Company Name    City  ,   State    New Media Solutions ~ Sr. Digital Account Manager   01/2011   to   06/2012       Managed the distribution and maintenance of digital content (audio, video, mobile) for over 20 digital service providers which involved developing client relationships and facilitating all requests, system troubleshooting and reporting data  Project managed newly integrated digital systems while analyzing business needs, gathered user requirements, and conceptualizing system analysis based on reporting data   Proficient in internal digital systems by creating and extracting customized reports on data based on distribution management, sales/revenue analysis, and partner troubleshooting research¬†  Designated and oversaw day-to-day workload for account coordinators insuring data reporting is up-to-date, creating and facilitating new processes and assuring assistance in researching/tracking client requests          Company Name    City  ,   State    Global Digital Operations ~ Global Account Manager                                              06/2008   to   01/2011       Liaison between music recording labels & digital service providers in distribution and monitoring of digital content (audio/video/mobile) i.e.¬†RED Distribution, Nashville Records; i.e.¬†iTunes, Rhapsody, Napster, Microsoft/Zune, eMusic etc.  Administered requirements & user acceptance testing through complex data analysis for internal digital reporting systems   Defined policies and product requirements based on client relationships and needs in offering digital systematic support to clients & partners based on digital innovative products and services¬†          Company Name    City  ,   State    VH1 Production Management ~ Production Management Associate   01/2007   to   06/2008       Coordinated numerous production shoots (on-site and office based tasks) for upcoming television broadcast show.¬†i.e. VH1 series, 60min all access specials, VH1 documentaries  Managed & organized pre and post-production budget for various television broadcasts' by balancing expenses and cost through excel and internal accounting systems and services ¬†  Directed the logistics for on-site production shoots; coordinated schedules, obtained necessary legal documents, hired staff and gathered supplies          Education and Training        Additional Course Training ~ Project Management   2012     AMA Executive Conference Center  ,   City  ,   State  ,   USA     Coursework in Improving Your Project Management Skills: The Basics for Success          Bachelor of Arts  :  Communication ~ Media Management   2007     State University of New York at New Paltz  ,   City  ,   State  ,   USA     Recipient of Education Opportunity Program Scholarship         Languages     Fluent speaker, reader and writer in Spanish       Technical Skills     ~ Mac OS/OS X systems  ~ Technical Software: Salesforce software- (CRM & Jobscience); GitHub; FileZilla; Text Wrangler;¬†SAP Business Objects;¬†Adobe Acrobat; Tableau; Micro strategy; Jira; Zendesk  ~ Proficient in Word, Outlook, Excel, PowerPoint, Access & SharePoint¬†    "
DIGITAL-MEDIA,"         SOCIAL MEDIA EVALUATOR       Summary    Extensive Management Experience with Supervisory, Sales, and
Training focus. Possess strong ability to achieve sales goals and quality
customer service as well as skilled in performing all administrative duties.
Working knowledge of Property Management, Tax Credit, Marketing, Collections,
and Leasing policies and regulations gained through work experience and
education.¬†      Skills          Microsoft Outlook  Microsoft Word  Windows 10  Excel  PowerPoint  Multi-line phone system,              Experience     08/2015   to   Current     Social Media Evaluator    Company Name   Ôºç   City  ,   State      Daily social media activity (including but not limited to: Facebook, Twitter, Instagram, Pinterest, etc)
Avid interest in working with social media.  Ability to follow instructions and work independently with effective time management skills.  Excellent troubleshooting, communication and problem-solving skills.  Strong expressive writing skills.  Ability to articulate in written and verbal English.  Uses Microsoft Windows (Vista or above) or MAC operating system with outstanding performance.  Advanced aptitude for installing applications, and troubleshooting and addressing software issues with limited support.         04/2014   to   08/2015     Rental Sales Agent    Company Name   Ôºç   City  ,   State      Carry out duties in accordance with Avis policies and procedures.  Responsible for selling optional products to ensure customer satisfaction and company productivity.  Customer support to include directions, maps, and local area information.  Maintained rental parameters and ensuring customer understanding of rates and service charges.  Updating of rental agreement files with notification to clients of overdue rental agreements and facilitate return dates and process rental extensions.  Operation of multi-line telephone to assist client's issues, and customer support.Ensuring accuracy on all rental agreements, preparation of rental contract with all necessary details, and completion of any car exchange requests in computer system.         10/2008   to   04/2014     Escalations Management    Company Name   Ôºç   City  ,   State      Customer service supervisor-Develop staff of 20 plus associates.  Carry out supervisory duties in accordance with Sprint's policies and procedures.  Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; disciplining and rewarding employees; addressing complaints and resolving issues.  Monitor performance for annual reviews.  Mange aggressive sales driven environment to ensure profit for business and bonuses for staff.         05/2006   to   10/2008     Floor Supervisor    Company Name   Ôºç   City  ,   State      lead daily operations for all personnel in the department
Enforce company policies and procedures, train and develop support staff
Conduct weekly meetings with team lead staff members demonstrate and intense
focus on customer service and individual accountability to upkeep stability amongst production within the department strategically approach projects, conducting thorough research of production, call volume, personnel etc.  to implement relevant protocols to enhance performance results mentor and guide the support staff in efforts to support and supersede department minimums and expectations Introduce goals outlined by senior directors and managements, and delegate responsibilities in support of various projects
Review team metrics within the department, discuss additional counseling options for improvements as necessary Enforce overall integrity and moral of the department, and promote invaluable customer service.          Education and Training          Thomas Nelson Community College   Ôºç   City  ,   State              Skills    approach, articulate, Avid, counseling, client, clients, customer satisfaction, Customer service, Customer support, directing, training employees, English, focus, hiring, team lead, MAC, meetings, mentor, Excel, exchange, Microsoft Outlook, PowerPoint, Microsoft Windows, Windows, Microsoft Word, multi-line telephone, operating system, personnel, phone system, policies, problem-solving skills, profit, protocols, research, selling, sales, supervisor, supervisory, time management, troubleshooting, Vista, written, writing skills   "
DIGITAL-MEDIA,"         SOCIAL MEDIA MARKETING MANAGER         Summary     Recent graduate with excellent research, time management, and problem solving skills. Ability to function at a high level in a fast-paced environment. Passionate about travel and international education.¬†       Highlights           Deadline-driven     Critical thinker     Detail oriented   Able to work independently and as a member of a team         Organizational planning     Exceptional multi-tasker     Decisive problem solver      Interpersonal, oral, and written communication skills              Experience      Company Name    City  ,   State    Social Media Marketing Manager   06/2015   to   Current        Identify, develop, implement and evaluate social media marketing strategies based on knowledge of company objectives and market trends.    Analyze performance of all social media marketing programs to identify the best opportunities for optimization.    Work effectively in a heavily cross-functional, fast paced environment.     Manage, in total, 30 accounts.¬†              Company Name    City  ,   State    Social Media Marketing Intern   02/2015   to   06/2015        Identified, developed, implemented and evaluated social media marketing strategies based on knowledge of company objectives and market trends.    Managed, in total, six accounts.¬†            Company Name    City  ,   State    Intern   09/2014   to   12/2014       Spearheaded customer correspondence via social media outlets, i.e.¬† Instagram, Facebook, Trip Advisor.     Analyzed performance of all social media marketing programs to identify the best opportunities for optimization.      Compiled comprehensive lists describing service offerings.    Updated company website to include access for Spanish-speaking customers.            Education      Bachelor of Arts  :  International Studies   May 2016     North Carolina State University  ,   City  ,   State  ,   USA      Concentration in European Studies and e mphasis on Italian Studies¬†   Member of Pi Beta Phi Fraternity for Women, Recruitment and Philanthropy Committees  Member of National Society of Leadership and Success  Literary Tutor with Helping
Early Literacy with Practice Strategies (HELPS) Program¬†  Sigma Rho Chi: Sorority Recruitment Counselor  Member of International Business Club               December 2014     Institute for the International Education of Students (IES Abroad)  ,   City  ,   State  ,   Italy       Semester Study Abroad           Languages    Limited working proficiency of Italian language. Elementary proficiency of Spanish language.      Skills      Excellent customer service skills  High ability to perform under stressful circumstances   Exceptional organizational skills     Effective problem-solving skills      "
DIGITAL-MEDIA,"         DIRECTOR, MEDIA STRATEGY       Summary    Seasoned media and marketing professional with 9 years of experience working on a blue chip client (MillerCoors) in an extremely competitive category. Possessing a strong bias for action and thriving as part of a team atmosphere I have developed a reputation for being results oriented and excellent execution. I am a collaborative leader that has managed and influenced cross-functional partners and advertising agencies while becoming an expert in the multicultural millennial target. I've developed integrated media strategies through paid, owned and earned media including digital, TV, print, outdoor, radio and other unique channels. It is my goal to continue growth and expertise in media by leading teams/brands to measurable success.¬†      Core Strengths          Integrated media planning and strategy¬†  Team leadership and development  Total video strategy¬†  Digital strategy¬†  Multi-platform content solutions  Competitive research and analysis      Client leadership  Cross-agency collaboration  Media stewardship  Project execution  Consumer insights and research  Media mix development and ROI analysis            Experience      Director, Media Strategy   10/2015   to   Current     Company Name   City  ,   State      - Oversaw development and execution of media plans rooted in strategic consumer insights, media fundamentals and modeling analytics designed to drive business growth for Miller Lite & Miller High Life  - Continued progression of leadership skills beyond the MillerCoors team to across the entire agency sharing strategy best practices, award winning work and contributing on mutiple new business pitches  - Developed in-depth analysis exploring optimal audience reach & frequency benchmarks leading purchase occasion  - Revamped social media targeting strategy in an effort to drive better short-term sales and better overall digital ROI  - Achieved greater understanding of the programmatic digital landscape and how best to approach for the MillerCoors portfolio         Associate Director, Media Strategy   02/2013   to   09/2015     Company Name   City  ,   State      - Led cross-platform media strategy and execution for the re-launch of Miller Lite's re-branding in 2014, highlighted by the Original Lite Can, resulting in 15% increase in units and the first quarter of growth in 7 years  - Expanded marketing knowledge across consumer touch-points by serving on cross-agency leadership team for the largest brand launch in MillerCoors history, Miller Fortune  - Strategic media lead behind Miller Lite's impactful cross-platform summer media plan which contributed to Miller Lite being the most socially talked about beer brand during the key selling season  - Was nominated and voted by agency colleagues and MillerCoors client as finalist for the Leadership award as part of the 2014 Media Agency Recognition Program - 1 of 3 agency finalists  - Continued professional development in completing key training courses:  Advanced Presentation Skills ,  Managing Millennials  &  Essentials of Digital Marketing ¬†(on-going weekly education series)         Supervisor, Media Strategy   06/2012   to   01/2013     Company Name   City  ,   State      - Improved management and delegation skills while overseeing growth of multiple junior level employees  - Elevated presentation and client communication skills serving as the single point lead for the Premium Light brands during a time of transition to a new agency for MillerCoors  - Completed strategic business focused media POVs to drive sales including a local radio ""piggyback"" execution targeting on-premise under performance as well as a NFL ""always on"" strategy         Media Supervisor   09/2011   to   05/2012     Company Name   City  ,   State      - Took a larger role in cross platform planning contributing to digital media recommendation and completed agency digital media training program¬†  - Led training of planners and associates across key planning tools and processes to generate efficiency as well as team growth         Field Media Planner   01/2011   to   08/2011     Company Name   City  ,   State      - Broadened media professional skill set serving as the planning and execution lead for all local media (TV, radio, OOH, digital & print) for all MillerCoors brands across 40+ markets inthe Southeast region ¬†  - Leveraged strong interpersonal skills and conducted all day to day communication across 6 field marketing manager clients  - Led development of 2012 media trends presentation which was subsequently presented to 20+ clients         Media Planner   12/2008   to   12/2010     Company Name   City  ,   State      - Led intricate portfolio management and allocation strategy of MillerCoors $80MM NFL TV budget as well as in depth competitive tracking  - Influential member of Emerging Media Team which provided turn-key and customized media solutions to MillerCoors in the growing digital space         Assistant Media Planner   06/2007   to   11/2008     Company Name   City  ,   State      - Served as core support staff that helped to expand DFCB media business to acquire Coors local planning followed by MillerCoors business  - Developed econometric modeling strategy to inform dollar and TRP allocation versus the competition ¬†   - Mastered planning, research and budget tracking tools         Education      Bachelor of Arts  :   Journalism - Strategic Communications Marketing   May 2007       University of Missouri   City  ,   State  ,   United States     Business Minor - emphasis in Marketing        Media Toolbox     Nielsen Clear Decisions (MRI & Scarborough)  Competitive Spending Tools - Ad*Views, Kantar, Comscore   Media reach & frequency tools - proprietary & Comscore   Proprietary audience measurement platform  Media Tools planning software  Econometric Modeling Analysis  ?    "
DIGITAL-MEDIA,"         MEDIA WEATHER FORECASTER           Summary     Skilled weather forecaster with experience in the media network. Familiar with SmartMET system to make short and medium range forecasts at any spatial scale.       Highlights          Communication skills  Adaptability  Common software application knowledge  Demonstrated organizational/planning skills        ability to improvise  good performance under difficult situations  team work experience  reliable            Accomplishments      Served on a meteorological office for 6 years and as a weather office team leader for 3 years.    Completed advanced research of Severe Local Storms and  Weather forecast evaluation.   Secured feature article in Cuban Meteorlogical Magazine.  Represented Cuban Weather Service in workshops and training courses in United States and China.   Attended postgraduated courses.  Participated in conferences and meetings as speaker.  Produced over 3 or 4 TV and Radio broadcasts each week for 4 straight years.  Interviewed on  Television  and spoke about weather forecasts, warnings an  hazards.          Experience      Media Weather Forecaster    March 2010   to   November 2014     Company Name   Ôºç   City        Presented local weather news and feature reports in the public radio style on both local and national weather news programs.  Introduced fresh and new angles on previously-reported material to update and inform the audience.  Combined video, audio and graphics to effectively convey each report and forecast.  Effectively explained the hazards and vulnerabilities that the people could expect and confront in some dangerous weather conditions.          Superior Specialist in Meteorology    September 2008   to   November 2014     Company Name   Ôºç   City        Created technical and research documents such as: daily and weekly forecasts, discussions and warnings.  Analyzed the meteorological conditions affecting peoples life and economic features.  Assisted in developing scientific analysis software.  Conducted research in Severe Local Storms and Weather forecast evaluation, specifically dangerous meteorological systems.  Developed effective working relations with groups, individuals, agencies and the public.   Supervised technical and professional staff.  Guaranteed all data met stringent quality control standards.  Trained new personnel and interns on office functions.  Maintained a high rate of accuracy over a 85 % in daily forecast evaluation.             September 2008   to   November 2014             Education      Bachelor degree   :   Meteorology  ,   2008    Institute of Technology and Applied Sciences    Ôºç   City  ,     Cuba      Diplomat Course ‚ÄúEvaluation of Ecological and Climatic Risks and Environmental Impact‚Äù University of Alicante, Spain - INSTEC, Cuba. 190h, 09/2006-05/2007.  Earned First place, General Meteorology Commission in the  Students Scientific Forum, Winner of ‚ÄúBenito Vi√±es S. J‚Äù Prize that its granted by the Cuban Meteorological Society, for students category, 2007.   Attended conferences and conventions as speaker from 2003 till 2008.  Graduated with honors and 6.13 GPA.  Continuing education in Meteorology Postgraduate courses.          Affiliations     ‚Ä¢Cuban Meteorological Society from 2004 till 2014.        Personal Information      Place of Birth: Havana  Date of Birth: 28th of January, 1986  Sex: Female  Status: Single         Publications     ‚Ä¢Y. Mart√≠nez,  G. Acosta: ‚ÄúThunderstorms in Pinar del R√≠o province‚Äù, Memories of the III Cuban Congress of Meteorology. Electronic Edition, 2005. ISBN: 959-7160-31-5.      ‚Ä¢Y. Mart√≠nez , G. Acosta: ‚ÄúSinoptic configurations that are favorable for tornadoes in the western region‚Äù, Memories of the IV Cuban Congress of Meteorology. Electronic Edition, 2007. ISBN: 978-959-7167-12-9.        ‚Ä¢Y. Mart√≠nez, M. Carnesoltas, A. Mart√≠nez, N. Quintana, M. Sierra, G. Aguilar, G. Acosta: ‚ÄúHailstorms in Camag√ºey province‚Äù, Memories of the Tropic Convention 2008. Electronic Edition, 2008. ISBN: 978-959-282-079-1.      ‚Ä¢Y. Mart√≠nez, G. Aguilar, M. Carnesoltas: ‚ÄúTermodinamic conditions asociated to hailstorms‚Äù, Memories of the V Cuban Congress of Meteorology. Electronic Edition, 2009. ISBN: 978-959-7167-20-4.      ‚Ä¢Y. Mart√≠nez: ‚ÄúTermodinamic conditions asociated to hailstorms in Camag√ºey‚Äù. Cuban Journal of Meteorology, Vol.17, No.2, 2011. ISBN: 0-864-151-1.      ‚Ä¢Y. Mart√≠nez, G. Aguilar, M. Carnesoltas: ‚ÄúHailstorms and its relationships with wet bulb 0 0C isotherm‚Äù. Cuban Journal of Meteorology, Vol.17, No.2, 2011. ISBN: 0-864-151-1.      ‚Ä¢Y. Mart√≠nez: ‚ÄúA evaluation proposal of Cold fronts arrive at short and medium range‚Äù, Memories of the VII Cuban Congress of Meteorology. Electronic Edition, 2013.          Languages    Spanish, English      Skills     People Skills: enthusiastic people person, advanced problem-solving, great organizational skills.  Weahter Forecast: SmartMET work station, Statistical Analysis Software, Numerical models analysis, Observational Data Analysis, Satellite and Radar workstation.     "
DIGITAL-MEDIA,"         MEDIA ADMINISTRATOR           Professional Summary     Articulate Executive Assistant driven to succeed and bring value to any task. Strategic planning and client relationship management expert. Creative professional with extensive project experience from concept to development. Talents include customer service, excellent listening skills and communication skills.       Core Qualifications         Proficiency in  Word, Excel, Power Point, Lotus Notes/Outlook; Concur and Arriba - Internet   Dedicated leader with a collaborative approach and result-driven focus       Excel in leading teams and working independently   Proactive and Results-oriented   Recognized for eliminating errors and inconsistencies            Experience      Company Name     September 2014   to   Current     Media Administrator   City  ,   State      Review client accounts; manage budgets and monthly invoices.  Request and process credits; communicate successfully with negotiators.  Monitor multiple databases to keep track of discrepancies: clear in a timely manner; follow client guidelines.  Successfully led key projects which resulted in completion before deadline.          Company Name     January 2013   to   September 2014     Customer Liaison Level I Department of Ophthalmology    City  ,   State      Answer inbound calls from patients and providers demonstrating Montefiore Excellence; schedule medical and diagnostic testing appointments, register new patients.  Contribute to team effort by accomplishing related goals; excelled in quality scores.  Effectively controlled the release of proprietary and confidential information for general patient lists.  Manage multiple projects, competent in conflict resolution.  Adhere to strict HIPAA compliance.          Company Name     August 2012   to   November 2012     Executive Assistant   City  ,   State      Provided assistance for Director of Medical House Calls Program preparing for Joint Commission Review; compilation of data and research.  Successfully led special projects; reviewed patient satisfaction surveys, files and assisted administrative staff to meet deadlines.          Company Name     April 2012   to   June 2012     Executive Assistant   City  ,   State      Provided organizational support for Provost and administrative staff. Assigned to create spreadsheets for special projects, organized budget allocations for reconciling, reviewed student appeals and status.  Prepared correspondence, accounting and financial documents for analysis.  Responded to student requests and directed to appropriate persons, departments and resources.          Company Name     October 2010   to   November 2011     Licensed Health Insurance Agent Customer Care Specialist   City  ,   State      Received inbound calls for Humana Health Insurance Medicare Part C & D members.  Identified billing and claims issues related to drug copay, deductibles, premiums and drug coverage; performed Rx calculations. Advised members of their out of pocket costs in coverage gaps.  Adhered to HIPAA regulations, performed plan changes and enrollments for Medicare Advantage members during Annual Enrollment Period.  Retrieved and updated customer information within various company databases; responded to member inquiries; resolved and/or reprocessed.          Company Name     May 2006   to   January 2010     Administrative Assistant   City  ,   State      Provided exceptional administrative support to C level executives including managing director,director and vice president in investment banking consumer foods department.  Recommended   while a contract employee by vice chairman  to provide  administrative support for senior vice president and CFO for late phone coverage.    Managed calendars and screened telephone calls for managing director, director and vice president, scheduled conference calls for interdepartmental meetings; acted as department gatekeeper.  Prepared domestic and international travel itineraries including ground transportation.  Prepared accommodations international guest clients confirming passport and visa requirements; liaised well with airlines and client offices to verify all relevant details.  Created and processed expense reports for corporate charges in timely manner; confirmed accuracy and resolved personal charges.  Set up high level breakfast and lunches and catering for guest clients, negotiated off site locations and confirmed budget with business director, planned specialty menus and coordinated activities for visitors.  Reconciled purchasing orders for office supplies and expedited payments.  Classified information and filed all sensitive documents in compliance with security procedures.          Education      Briarcliffe College      Associate of Arts  :   Paralegal Studies    City  ,   State  ,   USA     Completed 57 credits towards Associates of Arts Degree         Professional Affiliations     Member, Alumni Association Dress for Success Worldwide (2012-Present) Association of Professional Women's Group, Ambassador, Mentor   Member, Alumni Association Henry Street Settlement (2012-Present)  Job Essentials Training (JET)   Board Member, Community Action Plan for Emergency Preparedness 2014 - Present       Interests     Writer - Preparing for publication 2015  Volunteer - Community activities - Community Harvest       Skills     Administrative support, conflict resolution, meetings, Outlook      "
DIGITAL-MEDIA,"         DIGITAL MARKETING MANAGER         Core Qualifications          Window XP, Vista, 7.  Program languages: Lisp, HTML, SQL, Macros (VBA).  Software Products/Tools: Microsoft Word, Excel (Pivot table, Vlookup, etc.), Access, PowerPoint,  Sharepoint, Salesforce, Google Analytics, IBM Coremetrics and  Microstrategy, Infoview, Basecamp, Youtube and Facebook Analytics,  Sitespect, SEO (working knowledge). Others: Statistic, Behavioral Psychology.              Experience      Digital Marketing Manager   08/2012   to   01/2016     Company Name   City  ,   State       Grew the combined SEM, display, retargeting and affiliate marketing channel by 15% in membership this past year.  Hence an increase of $20 million in life time value.  Launched acquisition and brand awareness marketing campaigns with marketing partners Affiliate, Retargeting, SEM Adwords, Facebook, etc.) that were segmented by market.  Optimized campaigns across different channels by changing/adding keywords, creative, ad grouping, dna/cities, ad copies, bids, landing pages, etc.  to lower CPA and increase ROI.  Collaborated with pricing and creative team and marketing partners to create/replace creative that reflect marketing strategies.  Worked with marketing partners to understand & compete with competitors' marketing strategies.  Maintained budgets and negotiated prices/bonuses with new/existing marketing partners.  Exported data from different marketing partners system.  Used advance Excel to dissect data and create dashboards to highlight marketing campaigns (CPA, CPC, CPM).  Used PowerPoint to present KPI, ROI and recommendations to internal teams, executives and marketing partners.  Managed an associate to maintain and optimize campaigns across different channels.  Created A/B and multivariate tests with Sitespect to find landing page/channel/messaging that generate the highest conversion rate.  Consequently increase conversion rate by 10%.  Analyzed web & marketing performance metrics such as CTR, Conversion Rate, purchase funnel conversion rate, LTV, etc.  with IBM Coremetric and Google Analytics.          Affiliate Marketing Manager   04/2009   to   07/2012     Company Name   City  ,   State       Managed and monitored daily affiliate performance.  Also optimized campaigns often by changing creative, landing pages, offers, etc.  As a result generated 10% increase in revenue.  Negotiated with affiliate networks for optimal cost: base on CPC, CPM, CPA.  Used SiteCatalyst, Omniture to generate daily and weekly reporting & analysis to internal team and external partners.  Researched and built partnerships with new affiliates with high levels of relevant traffic.  Worked with creative team to design creative that is relevant to current events and seasons.  Managed A/B and multivariate tests to find the highest converting landing pages.  Analyzed historic performance with advance Microsoft Excel (Pivot table and Vlookup) Developed new business models such as up selling, redesigning creative and pop ups.  Collaborated with technical teams to resolve reporting, creative or application issues.          Business Intelligent Analyst   07/2006   to   04/2009     Company Name   City  ,   State       Worked with multiple teams to increase call by 18% and revenue by 10% in past years.  Used SQL to mine data from multiple databases and tables.  Also gathered data from Salesforce.  Built ad hoc report with Business Object - Infoview to highlight metrics: impressions, searches, clicks, CTR, revenue, etc.  Created a dashboard that collects raw data live without the delay of applying business rules Designed A/B testing to highlight the effects of product enhancements or replacements.  Analyzed the results of A/B testing with advance Excel (Pivot table, Vlookup, etc) and present KPI and forecast to team members and management in PowerPoint.  Identified enhancements in existing online products to increase search relevancy and customer experience, as result increase in click through rate (CTR) & more revenue.          Loan Processor/Analyst   07/2004   to   06/2006     Company Name   City  ,   State       Validated and verified loan application information.  Compared application information to Database.  Analyzed supporting documentation on Automated Underwriting System.  Reviewed loan application package for completeness and accuracy.  Reconciled application information against system input, comparing individual data.  Calculated and analyzed debt to income ratio (i.e.  employment, tax returns, etc.).  Also funds to close (i.e.  verification of deposits, gift money, etc).  Coordinated rigorously with customers, boarding, processing, underwriting, closing, appraisal and escrow teams to close loans.          Education      Bachelor  :   Cognitive Science Computational Modeling   May 2004       University of California   City         Cognitive Science Computational Modeling          Skills    ad, budgets, closing, Conversion, CPA, databases, Database, dna, documentation, funds, Google Analytics, HTML, IBM, Lisp, Macros, marketing strategies, marketing, market, messaging, Access, Microsoft Excel, Excel, money, PowerPoint, Sharepoint, Window, Microsoft Word, Microstrategy, networks, Operating systems, page, Pivot table, pricing, Psychology, reporting, selling, SQL, tables, tax returns, Underwriting, Vista, VBA   "
DIGITAL-MEDIA,"         SENIOR DIGITAL PRODUCER/MULTIMEDIA SPECIALIST           Summary     Seasoned digital journalist with 17 years of experience in digital communications to include marketing initiatives, email campaigns, event planning, web content management, social media strategy, database management, writing, editing and digital video production. Experienced Logistics expert and Post 9/11 veteran with over 20 years of leadership experience in the United States Air Force Reserve.        Highlights          Photography/digital video background  Experience with Final Cut Pro and Adobe Creative Cloud - non-linear editing  Content curation and SEO expert  Copyediting and proofreading  Graphic design  CSS, XML, HTML, js  Brand communications  Data visualization  Social media      Effective team leader  Supply and logistics planning  Project management    Ground and air transportation  Global logistics  Strategic planner  Project development and work flow planning  Cargo tracking  Secret security clearance  Training and development            Accomplishments     Redeployed over 10,000 Air Force personnel and 50,000 short tons of cargo out of Iraq in support of Operation New Dawn and Afghanistan in support of Operation Enduring Freedom to include coordinating the redeployment of the last military unit in Iraq (combat truckers) and Defense Logistics Agency personnel as well as personnel swap-outs at the US Embassy in Baghdad. Received the Meritorious Service Medal for these accomplishments.        Experience      Senior Digital Producer/Multimedia Specialist    November 1998   to   February 2016     Company Name   -   City  ,   State      Created, curated and managed the digital content for 24 community news websites and special niche pages/sites under the umbrella of www.thisweeknews.com and columbusparent.com  Produces digital video projects for both news and sports stories from concept to delivery.  Produced award-winning digital video projects and special series with multiple installments.  Serves as community manager for ThisWeek's various Social Media outlets/channels on YouTube, Facebook, Twitter, Pinterest, Instagram and blogs.  Performs data analysis/metrics via Adobe Omniture/Chartbeat and Google Analytics  Served as project manager for multiple CMS platform conversions and site redesigns over the past 8 years from planning, development, design, QA through to launch and production.  Optimizes news and sports content  with outside links, maps, slideshows, multimedia presentations and video for SEO and TOS.  Works closely with news editors and managers to achieve daily digital goals.  Produces digital content to optimize the user experience by being attentive to live web metrics and user experience best practices.  Enhances the news content with outside links, maps and slideshows.  Builds out special sections and site features to enhance coverage and increase user engagement.  Works with sales department to create niche sites, contests, polls and other initiatives that require web/print content integration/enhancement.  Works with news staff to plan, structure, report, edit and write news and information content to include the facilitation of print content to web and vice versa.  Coordinates with news editorial and technical staff to facilitate the migration of multimedia content to new media platforms, including video, audio, still photos and graphics.          NCOIC Logistics Readiness Flights, (MSgt.)     February 1988   to   July 2013     Company Name   -   City  ,   State      Deployed as the Logistics Plans Superintendent for the 386 Air Expeditionary Wing, Ali Al Salem AB from December 2011 to June 2012.  Redeployed over 10,000 Air Force personnel and 50,000 short tons of cargo out of Iraq in support of Operation New Dawn and Afghanistan in support of Operation Enduring Freedom.  Served as facility manager for a 8,000 square-foot passenger terminal and supervised eight Airmen on two shifts to provide 24/7 combat support operations.  Analyzed war plans on a regular basis to determine Air Expeditionary Force (AEF) taskings.  Monitored mobility equipment status to ensure deployment readiness.  Developed and supervised preparation of logistics annexes for operations plans and orders, programming plans, and general support, contingency, and exercise plans.  Monitored and resolved logistics limiting factors.  Prepared, evaluated, and supervised all aspects of deployment planning, dispersal, sustainment, recovery, reconstitution, exercises, and logistics support procedures.  Conducted installation surveys to determine support capability.  Coordinated the publishing, distributing, maintaining, and implementing of base support plans.  Identified limiting factors, shortfalls, and alternate support methods to enhance supportability of transiting and bed-down forces.  Analyzed and recommended requirements for forward movement of forces to support theater commanders.  Integrated redeployment planning actions with functional area representatives.  Monitored preparation, negotiation, coordination, and maintenance of support agreements.  Prepared, compiled, coordinated, published, distributed, maintained, and implemented deployment guidance.  Prepared for and supervises deployments and redeployments.  Monitored deploying personnel and equipment products.  Designed lesson plans, conducted OJT training and tracked formal skill-level training for five logistics planners in the LGRDX workcenter.          Digital content editor    July 2004   to   December 2011     Company Name   -   City  ,   State      Columbus Audubon Board of Trustees.  Editor of the joint Grange Insurance Audubon Center/Columbus Audubon bi-monthly newsletter, the Song Sparrow.  Editor and content manager of Columbus Audubon's Web site www.columbusaudubon.org.  Social Media manager for Columbus Audubon's Facebook, Twitter and blogs.          Education      Bachelor of Arts   :   Journalism  ,   September 1994    The Ohio State University School of Journalism   -   City  ,   State       Marketing, Public Relations and Journalism coursework  Coursework in Business, Communications and Advertising  Commercial Photography coursework         Professional Affiliations     Air Force Sergeants Association, Veterans of Foreign Wars, Iraq and Afghanistan Veterans of America, Team RWB Columbus, Disabled American Veterans, Wounded Warrior Project Alumni, Society of Professional Journalists, Cleveland Press Association, Local Media Association, Former member of PRSA and PRSSA.       Awards      First place for best online use of multimedia, for the Heroin Hits Home series, Cleveland Press Association Annual Awards, June 2015.   United States Air Force Meritorious Service Medal, June 2013.   United States Global War on Terrorism Expeditionary Medal, June 2012.   United States Global War on Terrorism Service Medal, June 2012.  United States Air Force Expeditionary Service Ribbon with gold border for serving in a designated combat zone, June 2012.   United States Air Force Commendation Medal, October 2009.   Song Sparrow Award for Outstanding Volunteer Service in Conservation, Columbus Audubon 2009   Best Group-Owned Weekly Newspaper Web Site in Ohio, Ohio News Association, February 2012. (ThisWeek team award)   United States Air Force Achievement Medal, March 1998.         Skills     Social media, digital video and multimedia, content curation,  digital strategy, web metrics and SEO optimization, digital engagement, community engagement, public relations,        "
DIGITAL-MEDIA,"         SR DIGITAL ANALYTICS MANAGER         Summary      Mindful innovator with a proven track record in delivering digital analytics solutions to configure fundamentally sound framework for multiple websites  Precisely isolate business needs and develop valuable solutions to drive accuracy and ROI efficiency  Lead day-to-day, direct-to-consumer operations to ensure excellence while seamlessly collaborating with creative, merchandising, and marketing teams  Well versed in the relationship between front-end, back-end and business intelligence systems  Results-oriented manager who thrives in a fast-paced and competitive environment        Highlights          Digital insights and analytics (Adobe experience cloud, Google analytics, Looker)  Date visualization (Tableau and Chartio)  Conversion rate optimization (Qubit and Adobe target)  Email marketing and marketing automation (Responsys and SFMC; Movable Ink and Liveclicker)  CRM and loyalty (Relate and Custora)  Tag manager GTM and DTM      Competitive and Trend Analytics (EDITED)  Financial and inventory planning expert (SAS and JDA)  Strong strategic thinker and ability to formulate business strategy; move effortlessly from analytics to development of strategy  Solid project management skills with a focus on timely and quality deliverable  Strong familiarity with statistical concepts and methods            Experience      Company Name    City  ,   State    Sr Digital Analytics Manager   01/2017   to   Current       Conceptualize and manage dashboards for multiple websites and marketing channel performance to develop strategy and campaign optimization  Ambitiously optimize individual marketing channels (Paid, Social, and Email) based on users' entry (landing) page, reducing overall bounce rate by 24% and increasing ROI by 13%  Seamlessly launch predictive landing page for paid search increasing conversion by 34% vs. non-predictive  Execute churn prevention program with personalized Email and layer Social lookalike audiences; annual incremental revenue of $519K and lift in revenue per user of +16%  Methodically implement predictive segmentation (Persona and Affinity) increase overall revenue per Email by 14% and unique click rate by 18%  Pragmatically modernize enterprise digital analytics architecture based on best practices; making analytics accessible to other cross-functional teams  Meticulously maintained SDR for Adobe analytics, AI, loyalty, and OMS; accelerate data migration to Salesforce (Demandware and ExactTarget)  Enthusiastically train new hires in digital space, reporting and vendor dashboards¬†  Intellectually construct presentations with complex analytical findings, and deliver a finished product that is clear, concise, ‚Äúdigestible‚Äù and focused on key drivers for Senior Leadership  Technical Analytics ‚Äì good working knowledge of SQL, HTML, JavaScript, and jQuery          Company Name    City  ,   State    Web/Business Analytics Manager - eCommerce   03/2014   to   12/2016       Delivered profound analytics solutions to journey managers, merchandisers and marketing operations groups; as well as provide recommendations for areas of optimization  Relentlessly release exploration and refinement A/B testing to optimize HP, PLP, PDP, and friction-less checkout increase conversion by +14% to 22% and cart conversion by +12% in Mobile and 8% in Desktop  Precisely manage rules engine, modifiers, and algorithm manipulation with AI personalized platform for website and Email; resulting in $6.6m in recommendation revenue  Managed special projects and ad hoc reporting including testing and business case scenario development  Evaluated strategic site redesign (mobile first u/x approach) to improve brand messaging, engage new users, and improve conversion; resulted in 13% increase in revenue, 4% increase in visit duration, 12% increase in conversion and 16% decrease in bounce rate  Identified, developed and evaluated competitive analysis through Web-scraping in terms of product range, price, marketing initiatives, customer offerings, and chatter trends  Planned and managed weekly strategy for marketing channels (SEO, SEM, Direct, Email); drive top and bottom funnel tactics with segmentation list growth, loyalty, and CLV  Built, managed and executed eCommerce assortment plans, recommended investment strategies and units for an accurate flow forecast to help maximize GMROI and mitigate inventory liability  Assisted in tag management services and user acceptance testing in order to maintain integrity across multiple sources of data          Company Name    City  ,   State    Strategic Manager - eCommerce Toys and Seasonal Dept   07/2011   to   02/2014       Strategise with marketing and merchant group to establish a cohesive brand messaging within key brands to improve consideration and overall assortment  Synchronized implementation of inventory plan for all 3 Divisions involving 10 inventory managers to ensure optimal flow to our 3rd party online facility  Optimized SKU productivity and increased sales for eCommerce by $17.6m a growth of 93% over LY; utilizing multi-channel retail to drive sales  Actionable intelligence of customer journey to make necessary adjustments to improve conversion rate and customer experience.  Collaborated with cross-functional teams to improve marketing exposure and inventory position, providing seamless shopping experience.  Orchestrated strategic partnership with cross-functional teams for seasonal peaks.          Company Name    City  ,   State    Sr Inventory Manager - Toys   08/2009   to   06/2011       Responsible for financial planning of sales, markdowns, gross margin, inventory, and receipts for 900 import and domestic SKUs (working with 70 vendors) with annual revenue of $170m in 1250 Kmart stores and Sears toys in 650 stores  Utilized NPD reports (market pulse and market map) to focus on growth categories based on market share and trend  Developed trend file for Toys division resulting in reduced inventory liability by $18.2m          Company Name    City  ,   State    Inventory Manager - Apparel   02/2008   to   08/2009             Company Name    City  ,   State    Sr Inventory Analyst - Furniture and Lamps   12/2005   to   01/2008             Company Name    City  ,   State    Supply Chain Management   03/2002   to   09/2005             Company Name    City  ,   State    Logistics Readiness Officer   02/1999   to   01/2002             Education      B.S  :  Business Management    Arizona State University                  Skills      Digital insights and analytics (Adobe Experience Cloud, Google Analytics, and Looker)  Conversion rate optimization; a/b testing (Qubit and Adobe Target)  Email marketing & marketing automation (Responsys and SFMC)  Salesforce Marketing Cloud (Social Studio)  Marketing strategy  Data visualization (Tableau and Chartio)  Tagging & attribution (GTM and DTM)  SQL     "
DIGITAL-MEDIA,"         DIGITAL PROJECT MANAGER         Skills        Strong quantitative and qualitative problem solving skills. Excellence in digital marketing including Facebook, Twitter, Google+, and LinkedIn.            Experience     02/2017   to   Current     Digital Project Manager    Company Name   Ôºç   City  ,   State      Responsible for managing digital projects and bringing teams together to make things happen.  Leading, empowering, facilitating and communicating.  Used data from marketing analysis and reporting to drive sales and business development goals.  Organize and oversee all promotional activities, including major events with operating budgets up to $20,000.  Created a cradle to grave marketing approach that began with initial marketing outreach and ends with data tracking and analytics.  Created metrics to evaluate: Who is visiting 6 Salon in digital and in social media spaces, what marketing channels are driving customers, which customers are best driving revenue, and what is the lifetime value of a customer.         05/2015   to   02/2017     Marketing Associate    Company Name   Ôºç   City  ,   State      Develop comprehensive marketing strategy for 6 Salon based on corporate goals and objectives.  Daily management of social media platforms, as well as real time analytics of performance goals.  Perform primary research activities, and evaluate market opportunity based on secondary research.  ACCOMPLISHMENTS.  Developed and executed social media strategies, which has increased our online presence by 400%.  Used data from marketing analysis and reporting to drive sales and business development goals.  Organize and oversee all promotional activities, including major events with operating budgets up to $20,000.  Created a cradle to grave marketing approach that began with initial marketing outreach and ends with data tracking and analytics.  Created metrics to evaluate: Who is visiting 6 Salon in digital and in social media spaces, what marketing channels are driving customers, which customers are best driving revenue, and what is the lifetime value of a customer.         05/2012   to   Current     Director    Company Name   Ôºç   City  ,   State      Develop comprehensive marketing strategy for 6 Salon based on corporate goals and objectives.  Daily management of social media platforms, as well as real time analytics of performance goals.  Perform primary research activities, and evaluate market opportunity based on secondary research.  ACCOMPLISHMENTS.  Developed and executed social media strategies, which has increased our online presence by 400%.  Used data from marketing analysis and reporting to drive sales and business development goals.  Organize and oversee all promotional activities, including major events with operating budgets up to $20,000.  Created a cradle to grave marketing approach that began with initial marketing outreach and ends with data tracking and analytics.  Created metrics to evaluate: Who is visiting 6 Salon in digital and in social media spaces, what marketing channels are driving customers, which customers are best driving revenue, and what is the lifetime value of a customer.         08/2004   to   Current     Stylist / Product Sales    Company Name   Ôºç   City  ,   State      Create and maintain a loyal customer base.  Use both creative styling techniques to expand the reputation and reach of 6 Salon.  Drive new product sales to existing customers, while growing marketshare for 6
        Salon.  ACCOMPLISHMENTS.  Ranked #1 out of 45 sales representatives for promotion and sales of high end hair products.  Established a loyal customer base in a saturated marketplace, leading to client referrals, and increased marketshare.  Created an efficient supply chain within 6 Salon to manage clients, existing inventory, and the procurement of new inventory.  Recognized for having the highest client retention rate at 52%.         05/2011   to   09/2011     Lead Intern    Company Name   Ôºç   City  ,   State      Marketing and Research
Responsibilities: Henkel is a $20 Billion USD corporation in the Aerospace, Automotive, Industrial, and Cosmetics markets.  Their brands include: Dial Soap, Loctite, Purex, Schwarzkopf, and Got2B.  Responsible for marketing and PR activities in the Cosmetics Division.  ACCOMPLISHMENTS.  Cross-functional team lead on an innovative new product launch.  Utilized secondary research to gain insights regarding product performance needs.  Managed design development of packaged products.  Managed consumer events from planning to public relations.  Worked on the design and production of sales collateral and marketing materials.  Analysis of competitive and house brand marketing data focusing on the ""Got To Be"" Product line.  Earned promotion to become head intern for the Vice President of Marketing.          Education and Training     2014     Bachelor of Science  :   Marketing and Business Management    Oakland University          Marketing and Business Management          Skills    approach, Automotive, brand marketing, budgets, business development, competitive, client, clients, driving, functional, inventory, team lead, managing, marketing analysis, Marketing and Research, marketing strategy, marketing, market, marketing materials, PR, problem solving skills, procurement, promotion, public relations, real time, reporting, research, sales, Soap, social media platforms, supply chain   "
DIGITAL-MEDIA,"         DIGITAL CONTENT EDITOR       Summary    I
am a devoted writer and editor inspired to tell stories. With solid experience
in print and digital magazine, corporate communications and project
management, I have traversed the fields of journalism to help me grow as
storyteller, communicator and leader. Combining these skills with my life
experiences, I strive to give people a voice. This goal became clearer to me
after working for international magazine the last three years.      Experience      Digital Content Editor   01/2017   to   Current     Company Name   City  ,   State      I manage the Toastmaster magazine's online edition since overseeing the launch of the web-based version in October 2016.   I generate supplemental and interactive content through photos, videos and links.  Drive readership to the online magazine (Increased web traffic 94% since launch of online edition).  Collaborate with Marketing to promote content through social media channels.  Assign articles/manage freelancer writers.  Write features, Q&As and member profiles.  Edit and proof both print and online articles and internal company documents.  Curate extra content from member submissions for print and online.  Track progress through Google Analytics to ensure SEO is effective.  Collaborate with IT department on future release improvements.          Proofreader/Editorial Coordinator   12/2014   to   01/2017     Company Name   City  ,   State      I coordinated the production schedule of the magazine for the first two years of my employment before being promoted.   Managed incoming content and submissions from members.  Wrote feature articles, Q&As and member profiles.  Proofed, fact checked and edited stories.  Managed a team of freelance writers and freelance editors.  Coordinated payment of authors.  Scheduled and led department meetings.  Managed the company's internal editorial review process.  Created digital magazine content for the digital app.  Answered magazine-related questions from members around the world.          Event Manager/Freelance Journalist   06/2014   to   12/2015     Company Name   City  ,   State      As Event Manager, I assisted the Director of Sales
with the facilities' events as well the marketing and communications, which I
continued remotely as a freelance journalist.   Completed website updates through Wordpress ¬†   Designed monthly ads for the local chamber
newsletter¬†  Wrote a monthly blog for the website ¬† ¬† ¬† ¬† ¬†   Produced information packet for clients ¬† ¬† ¬† ¬†   Handled marketing campaign for the annual bridal
show  Designed, wrote copy and sent email campaigns
through PerfectWeddingGuide.com ¬† ¬† ¬† ¬† ¬†   Planned, marketed and attended monthly open
houses for prospective sales           Communications Specialist   07/2012   to   01/2014     Company Name   City  ,   State       Wrote and edited national press releases, designed flyers and brochures.  Designed and created content for sponsorship materials with professional sports teams.  Managed internal employee communications through the company newsletter that I started.  Promoted to project manager to track progress of projects.  Handled day-to-day communications inquiries.  Filtered all incoming marketing requests from employees.  Created materials and content for the HR department and other internal committees.  Distributed internal and external company emails through Outlook and ExactTarget.  Planned and successfully executed the company meetings, picnic, holiday party, incentive trips, national sales meetings and more¬†          Communication Assistant   07/2010   to   07/2012     Company Name   City  ,   State       Writer and photographer, working on both internal and external publications; two print and one digital.  The audience reached from employees to other cooperatives and businesses locally and nationwide.  Wrote hard news, feature, breaking news, press releases, covering special events and two to three-part series on industry topics.  I also represented the company by traveling all over southern Indiana to its 18 member cooperatives.          NewspaperReporter   06/2009   to   08/2009     Company Name   City  ,   State       Selected by the Hoosier State Press Association in 2009 for the Eugene S. Pulliam award  Placed with The Shelbyville News where I worked for 10 weeks as a feature writer, photographer, copy editor and news reporter  Acquired over 40 published clips          Education and Training      Bachelor of Arts  :   Journalism   12/2009       INDIANA UNIVERSITY   City  ,   State               Activities and Honors    First Place, Award of Excellence for Best Feature Story (National Rural Electric Cooperative Association (NRECA) Spotlight on Excellence), 2012
First Place, Online/Electronic Newsletter (Cooperative Communications Association (CCA) Communications Contest), 2012
Second Place, Award of Merit for Best External Newspaper/Magazine (National Rural Electric Cooperative Association (NRECA) Spotlight on Excellence), 2012
Eugene S. Pulliam Internship Award (Hoosier State Press Association (HSPA), 2009      Additional Skills     AP Style, Sitecore web management, Google Analytics, MOZ Pro, social media sites such as Facebook, Twitter, LinkedIn, YouTube and Instagram, Skype for Business    "
DIGITAL-MEDIA,"         DIGITAL M&E RESEARCH INTERN             Skills        Microsoft Office Suite; Venture Capital Financial Model
Interests: Entrepreneurship, Mentoring, Education, Basketball, Strength Training, Venture Capital            Interests    Penn Summer Abroad, Scholar of Environmental Studies, in Rotterdam & Berlin          June 2015 - June 2015
¬∑ Engaged in a lecture series about water management and the Energiewende which fortified the immersion into the culture of
    environmental sustainability in Rotterdam and Berlin for two weeks
¬∑ Culminated in a presentation on strategic plan to implement water management and Energiewende tactics to USA
National Dominican Student Conference, Officer of Logistics and Finances          Sept. 2014 - Mar. 2015
¬∑ Managed and balanced the conference's $26,000+ budget. Individually raised $3,800+ for the conference from external
    sources and internal sources; like KIPP Through College, Greenfield Intercultural Center, PennKIPP
¬∑ Coordinated and executed three-day conference for 390 university students throughout the US
¬∑ Designed and organized a Dominican Linguistics workshop by inviting prestigious BYU Professor Alba and Dr. Ferreira
CAMPUS INVOLVEMENT
Grupo Quisqueyano (Dominican Student Association), Officer of Finances          Dec. 2014    - Dec. 2016
¬∑ Administrated a budget of $800, and funding for the student organization
Dana How Scholar Program, Active Mentor          Sept. 2013    - Sept. 2016
¬∑ Volunteer to mentor and educate West Philadelphia high school students in order to get them ready for college
Big Brother Big Sister, Big Brother          Sept. 2015    - Sept. 2016
¬∑ Serve as a positive role model and friend for children in West Philadelphia in an on-going one to one relationship
MoneyThink, Active Mentor          Sept. 2015   - Sept. 2016
¬∑ Structured personal finance lesson plans to fit the need of Philadelphia high school students in order to allow them    to teach them
    about being financially more independent      Experience      Digital M&E Research Intern    May 2016   to   August 2016     Company Name   Ôºç   City  ,   State      Refined quantitative and qualitative data in order to optimize business products for individual project managers.  Evaluated Big Data to generate fundamental frameworks being utilized to normalize product data across all entertainment brands.             September 2015   to   December 2015     Company Name   Ôºç   City  ,   State      Developed a five-year growth strategy to utilize for the next potential funding round of the growth firm.  Generated a 50-page report that included contacting 700 colleges receiving a response rate of 11%.          Business Development Intern    May 2015   to   August 2015     Company Name   Ôºç   City  ,   State      Analyzed daily and monthly partnership costs in order to determine day to day changes on cost structure of partnerships.  Proposed and presented 5 new key partnerships that will be pivotal for the transition phase into TheStreet, Inc.'s Financial
    Content Network 2.0
Banco del Austro, Loans & Credit Card Intern, Cuenca, Ecuador          July 2014 - Aug.  2014.  Implemented statistical analysis of data using Excel, focusing on customer and bank databases such as credit card
    purchases, POS system, customer information, and customer complaints.  Completed and filed paper work for loan department.          Education and Training      Bachelor of Science   :   Economics Management      The Wharton School, University of Pennsylvania   Ôºç   City  ,   State      Economics 3.45 3.06 Management        Corporate Finance, Merger and Acquisitions, Consulting to Growth Companies, Management, Venture
   Capital Finance, Entrepreneurship, Wharton Industry Exploration Program: San Francisco & Tech Sector
¬∑ Awards: New York Times Scholar, selected as one of eight students (out of 800) for prestigious NY Times full scholarship                Languages    Fluent in Spanish        Skills    Acquisitions, Big Data, Consulting, Content, Corporate Finance, Credit, databases, Finance, Financial, Java, Mentoring, Excel, Microsoft Office Suite, Network 2.0, next, page, POS, receiving, San, Fluent in Spanish, statistical analysis, strategy, Venture Capital, Venture
   Capital      Additional Information      LEADERSHIP AND EXTRACURRICULARS
Penn Summer Abroad, Scholar of Environmental Studies, in Rotterdam & Berlin          June 2015 - June 2015
¬∑ Engaged in a lecture series about water management and the Energiewende which fortified the immersion into the culture of
    environmental sustainability in Rotterdam and Berlin for two weeks
¬∑ Culminated in a presentation on strategic plan to implement water management and Energiewende tactics to USA
National Dominican Student Conference, Officer of Logistics and Finances          Sept. 2014 - Mar. 2015
¬∑ Managed and balanced the conference's $26,000+ budget. Individually raised $3,800+ for the conference from external
    sources and internal sources; like KIPP Through College, Greenfield Intercultural Center, PennKIPP
¬∑ Coordinated and executed three-day conference for 390 university students throughout the US
¬∑ Designed and organized a Dominican Linguistics workshop by inviting prestigious BYU Professor Alba and Dr. Ferreira
CAMPUS INVOLVEMENT
Grupo Quisqueyano (Dominican Student Association), Officer of Finances          Dec. 2014    - Dec. 2016
¬∑ Administrated a budget of $800, and funding for the student organization
Dana How Scholar Program, Active Mentor          Sept. 2013    - Sept. 2016
¬∑ Volunteer to mentor and educate West Philadelphia high school students in order to get them ready for college
Big Brother Big Sister, Big Brother          Sept. 2015    - Sept. 2016
¬∑ Serve as a positive role model and friend for children in West Philadelphia in an on-going one to one relationship
MoneyThink, Active Mentor          Sept. 2015   - Sept. 2016
¬∑ Structured personal finance lesson plans to fit the need of Philadelphia high school students in order to allow them    to teach them
    about being financially more independent     "
DIGITAL-MEDIA,"         DIGITAL MARKETING COORDINATOR         Skills          PROFESSIONAL SUMMARY  Digital Marketing Coordinator skilled in leveraging the power of blogs, online communities and social media platforms to increase brand awareness and boost brand loyalty. SEO optimization expert adept at creating highly-targeted web content that drives inbound traffic.  CORE QUALIFICATIONS  Strategic media placement  Creative content  Media relations  Special events planning  5+ years customer service & sales experience.  WordPress  Google Analytics & AdWords Certified  Adobe Photoshop  Budget planning  Reports generation and analysis  SEO & SEM              Experience      Digital Marketing Coordinator   12/2016   to   Current        City  ,   State       Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.  Managed all social media programs, including online reputation, blogs, and social networking.  Planned and managed monthly budgets.  Developed marketing strategies and campaigns each month.  Maintained and updated websites.  Increased following by over 400%.          Sales & Customer Service Representative   02/2015   to   02/2016     Company Name   City  ,   State       Described use and operation of merchandise to customers.  Received and
processed cash and credit payments for in-store purchases.  Exceeded targeted
sales goals by 30%.  Placed special merchandise orders for customers.  Shared
product knowledge with customers while making personal recommendations.  Worked as a team member to provide the highest level of service to
customers.             03/2011   to   01/2013     Company Name   City  ,   State       Achieved high sales percentage with consultative, value-focused customer service approach.  Earned ""Top Seller"" for four consecutive times.  Worked as a team member performing cashier duties, product assistance and cleaning.  Expressed appreciation and invited customers to return to the store.          Education and Training      Bachelor of Arts  :   Communications Cinema Arts. Communications, English and Journalism   2016       Vanguard University   City  ,   State  ,   USA     Communications Cinema Arts. Communications, English and Journalism        Advanced coursework in Public Relations. Wrote and proofread many articles, press-releases, and scripts. Produced several student-films.          Best film 2015 Academic Achievement Award.          Skills    Adobe Photoshop, approach, Budget planning, budgets, cashier, content, credit, customer service, Special events, Google Analytics, marketing strategies, market trends, Marketing, media placement, Media relations, networking, optimization, press-releases, Public Relations, sales experience, sales, scripts, social media platforms, Strategic, web content, websites, articles   "
DIGITAL-MEDIA,"         DIGITAL MARKETING MANAGER           Summary    Creative manager with a proven record of driving revenue gains and brand awareness through digital marketing and social media. For example - increased website traffic an average 43% across 15 clients via email nurturing, social media campaigns, and strategic landing pages.      Highlights         Microsoft Office Suite; Adobe Creative Suite; IBM Marketing Cloud, Google Analytics, Act-On ¬†    Social Media: LinkedIn, Facebook, Twitter, Google+, Pinterest, Wordpress, Instagram, YouTube HTML, CSS, JavaScript, PHP, SEO, Keywords           Experience      Digital Marketing Manager    November 2016   to   Current     Company Name   Ôºç   City  ,   State      Acquired to strategize, build, and manage cross-channel marketing campaigns to enhance client's retention and growth, as well as internal lead generation.  Develop and monitor end-to-end digital marketing campaigns using the integrated IBM Marketing Cloud automation platform.  Build strategic microsites, landing pages, and automated email programs utilizing customized datasets based on each client's target audience and/or current client base.          Data Analyst    February 2016   to   November 2016     Company Name   Ôºç   City  ,   State      Hired to manage and strategize target market data structuring and reporting for all clients around the world, current and prospective, to enhance their lead generation platform.  Configured custom data sets of 10,000 to 20 million records, and detailed analytical reports utilizing MySQL and the Social123 virtual platform.          Data Director/Digital Strategist    November 2014   to   October 2015     Company Name   Ôºç   City  ,   State      Initially hired to manage email nurturing and LinkedIn marketing campaigns for seven clients of various industries and target markets.  Quickly introduced strategic management to data structuring for new and prospective clients to enhance lead generation.  Managed data budget of $500,000 over all sources to enhance target market for 80 clients through email nurturing and digital marketing campaigns.  Increased lead generation and ROI through targeted email campaigns, including $10,000 of added contracts in one month for one client.  Grew LinkedIn connections by engaging likeminded groups and target audience, building a strong industry network, and distributing valuable content.  Partnered with Act-On to improve interface efficiency and productivity.  Produced custom graphic materials (Photoshop) and landing pages (HTML & Vidyard) to increase brand recognition, open rates, and clickthrough responses.  Developed strategic reporting platform in Microsoft Excel to closely monitor cumulative information from Google Analytics and Act-On Dashboard.          Administrator    February 2011   to   November 2014     Company Name   Ôºç   City  ,   State      Recruited as human resources advisor and technology expert.  Challenged to create consistent, modernized reporting and operations for 25 hotels around the country.  Improved annual budgeting for all properties by developing comprehensive formulas and strategies within Microsoft Excel.  Created distinct brand strategies with grand opening events and charitable donations, through the use of print ads, website updates, and digital campaigns.  Enhanced hotel productivity through implementation of upgraded computers, PMS software, and IP credit card processors.          Marketing Specialist    October 2010   to   January 2011     Company Name   Ôºç   City  ,   State      Acquired to assist the business development operations by managing design of catalogs, websites, social media channels, product photography, and tradeshow presence.  Established a new public image for the product line and developed catalogs, e-commerce website, advertisements, fliers, newsletters, and internal press releases.  Enhanced tradeshow presence and brand awareness by designing custom booth graphics and organizing charitable marketing relations.  Increased YouTube subscribers by 20% with website clickthroughs and social media sharing.          Marketing Specialist & Senior Account Manager    November 2006   to   September 2010     Company Name   Ôºç   City  ,   State      Initially hired to create graphic projects and build websites for local businesses, before quickly being promoted to a managerial role overseeing the marketing and sales operations.  Developed brand identity for internal divisions and area businesses, produced tailored websites, digital advertisements, press releases, email campaigns, and SEO and content management.  Increased annual revenue by 40% through development of custom integrated e-commerce site, tradeshow attendance, and outsourced services to local ad agencies, thus transforming the marketing department from a cost center to a revenue producer.  Improved efficiency by as much as 300% after reengineering processes, writing detailed manuals for clients, and retraining team members.  Finished project months ahead of schedule as a result.  Generated partnerships with AmericInn International and US Navy/Air Force Gateway.  Reformed target outreach with first processes of social media campaigns via YouTube and Twitter, recording and photographing product uses.  Designed custom interface for hotel franchises to increase property and brand awareness.          Education      Bachelor of Arts   :   Graphic and Web Design  ,   2006    Upper Iowa University          Graphic and Web Design 3.8 graduated 'Cum Laude'        Personal Information    Hard-working, reliable, dedicated, adaptable, creative, innovative, technologically savvy, and quick to learn new skills. Learn more at https://www.linkedin.com/in/teralynnmyers.      Skills    Adobe Creative Suite, Photoshop, ad, advertisements, ads, Air Force, automation, brand identity, budgeting, budget, business development, catalogs, content, content management, contracts, Creative Writing, credit, CSS, client, clients, designing, e-commerce, email, Gateway, Google Analytics, Graphic Design, graphics, graphic, HTML, human resources, PHP, IBM, image, IP, JavaScript, managerial, managing, Marketing Strategy, marketing, market, marketing and sales, materials, Media Relations, Microsoft Excel, Microsoft Office Suite, MySQL, Navy, network, newsletters, organizing, Photography, press releases, processes, processors, producer, Project Management, recording, reengineering, reporting, strategic, strategic management, Web Programming, Website Development, website, websites      Additional Information      Personal traits: Hard-working, reliable, dedicated, adaptable, creative, innovative, technologically savvy, and quick to learn new skills. Learn more at https://www.linkedin.com/in/teralynnmyers.     "
DIGITAL-MEDIA,"         SENIOR DIGITAL MARKETING SPECIALIST       Summary    Digital marketing professional experienced in SEO, PPC and account management. Knowledgeable about conversion rate optimization, content marketing, analytics and proficient in wide variety of SEO/PPC tools.      Highlights          Excellent written and verbal¬†communicator  Superb time management skills   Cross-functional team¬†leadership     Focused and driven         Skilled multi-tasker           Results-oriented  Deadline-driven  Self-directed ¬†  Detail-oriented ¬†  Customer service-oriented  Quick learner  Self-motivated professional      Microsoft Office Suite¬†  Desktop publishing software¬†  Graphics editing software  Web analytics software¬†  Project management software¬†  Social media management tools¬†  User experience (UX) design principles,   Content management systems (CMS)  HTML and CSS knowledge¬†          Account management   Digital Marketing  Search Engine Optimization  Search Engine Marketing           Experience     03/2015   to   Current     Senior Digital Marketing Specialist    Company Name   Ôºç   City  ,   State           01/2014   to   11/2014     Senior SEO Specialist    Company Name   Ôºç   City  ,   State      Applied ethical SEO best practices when performing tasks such as keyword research, competitive analysis, content optimization, Meta tag creation, alt tag creation and social media optimization.  Analyzed, reviewed and implemented changes to improve organic search and page rank of client B2C websites.  Claimed business listings and provided location data syndication to data aggregators.  Implemented website migrations, 301 redirects, sitemaps, robots.txt file, and fixed 404 errors.  Digital Copywriter Developed grammatically sound, benefit driven and search engine friendly content for global client B2C websites.  Produced unique and engaging content marketing pieces for cross-channel partners that featured or supported LiveEdit's SaaS product and service offerings.  Created and maintained online product user guides for the Aurora by LiveEdit CMS interface, and best practices documentation to guide internal implementation.  Managed and maintained the organization's website and social media accounts (Google +, LinkedIn, Facebook, Twitter) by linking relevant information together and adding photos and graphics as appropriate to keep visually appealing and engaging.         06/2013   to   02/2014     Lead Project Manager    Company Name   Ôºç   City  ,   State      Managed and mentored a team of Project Managers.  Set and continually managed project expectations with clients, delegated tasks and responsibilities to appropriate team members.  Coordinated production trafficking from start to finish, including: client onboarding, the development and distribution of project information, design, integration, content entry, SEO, quality assurance, training and launch.         01/2013   to   06/2013     Digital Copywriter (Contractor)    Company Name   Ôºç   City  ,   State      Developed grammatically sound, benefit driven and search engine friendly content for LiveEdit's global client B2C websites.  Produced unique and engaging content marketing pieces for cross-channel partners that featured or supported LiveEdit's product and service offerings.  Created and maintained online product user guides for the Aurora by LiveEdit CMS interface, and best practices documentation to guide internal implementation.         06/2009   to   05/2012     Communications and Membership Coordinator    Company Name   Ôºç   City  ,   State      Wrote copy, edited, designed, and distributed news releases, print and electronic newsletters and educational outreach materials on a variety of water related issues.  Managed and maintained the organization's website and social media accounts (LinkedIn, Facebook, Twitter) by linking relevant information together and adding photos and graphics as appropriate to keep visually appealing andengaging.  Managed donor database and electronic list serv by maintaining accurate records of donors, their gift histories and electronic subscription preferences.  Managed all special event and tradeshow promotion, operations, expenses and logistics including volunteer management, logistics, sponsorships, event budgets and analytics/tracking of event ROI.         06/2009   to   06/2009     Marketing Assistant    Company Name   Ôºç   City  ,   State     Established effective working relationships with clients, government officials and media representatives.     Managed internal communications, including production and management of print and electronic newsletters.  Identified and qualified new candidate leads through prospecting, cold calling, networking, referrals, targeted emails and direct mail.  Coordinated administrative processes associated with recruiting/hiring, including resume reviews, scheduling interviews, processing correspondence, documenting candidate activity, coordinating new hire activities, handling confidential material, and facilitating required background screens.  Supported agency managers with calendar management, tracking of recruiting budget, maintaining filing systems, answering and screening phone calls.          Education     2002     Bachelor of Science  :   Mass Communications     St. Cloud State University   Ôºç   City  ,   State              Certifications     Google Adwords Certified Professional - Valid through February 2017  Google Analytics Individual Qualification - Valid through September 2016  ‚Äã        Skills      Independent self-starter with analytical and statistical skills; Passion for data-driven decision making  Strong organization and time management skills; Handles multiple projects and details simultaneously  Excellent oral and written communication skills; Communicates and collaborates cross-functionally  Possesses an unquenchable thirst for learning and an insatiable hunger for self-improvement     "
DIGITAL-MEDIA,"         DIGITAL CLIENT LEAD             Experience     05/2014   to   Current     Digital Client Lead    Company Name   Ôºç   City  ,   State      Client: ExxonMobil Responsibility: Play an important role in a technology centric account; spearheading strategy and project leadership in ExxonMobil's Next Gen Global Web development efforts Lead a team that consists of UX, Search, Analytics, Technology, Creative and PM to establish Client's business goals into measurable end-products through requirement gathering and collaborations with EM's key players Deliver Agency POVs, present subject matter solutions based on learning from the analytics, consumer insights, and technology trends to help with Client's decision making process Champion US PVL/CVL sites post-launch operational efforts, including content management and updates, overall optimizations and technical implementations Manage EM's User Database Marketing efforts, craft short term/long term email marketing communication strategy and development plans in partnership with the planning team Responsible for budget tracking - annual vs.  project based estimates, work completed to-date, vendor invoices, billing to-date and year-end accrues Projects: ExxonMobil's Next Generation Web Developments (US, Russia, China), User Database Marketing; Search (On-Site Search, SEO), Analytics, Site Content Management.         04/2014   to   05/2014     Digital Account Director    Company Name   Ôºç   City  ,   State      Managed digital strategy, creative and production process in partnership with a traditional account team Contributed in the 2015 digital planning effort - a $3 million integrated proposal across web, social, CRM, digital media, PR Consulted the Restasis web analytics and reporting process; proposed a web optimization plan in an effort to create a more effective user conversion path to elevate the overall conversation rates Helped with recruiting subject matter experts to expand Agency's digital capabilities Contributed in company's overall growth; facilitated a RFP process; presented in a new business pitch Projects: Website Development and Optimization (Desktop, Tablet, Mobile); rEVO iPad App; Omniture Reporting; Google Analytics; Webmaster Tool; SEO; Paid Search; Banners; Emails.         06/2012   to   04/2014     Digital Account Supervisor    Company Name   Ôºç   City  ,   State      Led and managed the wide network of Land Rover online businesses, integrated marketing campaigns, and various digital projects; made quick and precise decisions based on data that positively reflected the business outcome Acted as a hybrid between account and digital producer with solid understanding of technical environment to lead conversations with the developers; strong understanding of current and emerging web development technologies, front-end and back-end technologies, social media, APIs and CMS to communicate technical needs throughout an organization Responsible for Client relationship building; owner of communications between all partners (Global and Regional) Contributed in establishing the US online business as an international pilot market; liaison with the UK Client team on various assignments related to brand, product and tech on daily basis Participated in research and strategy exploratory; developed brand creative briefs; project managed all digital related project from end-to-end; monitored the analytics and optimized the experience based on metric results Developed project scope for upcoming fiscal year that included new, existing and buzz-worthy work Supervised and trained the Account Executives; ensured quality of work from all layers before it leaves the Agency Projects: Range Rover Sport - ""Race The Sun"" Integrated Digital Campaign: Rich Mobile Experience (Vehicle Configuration, Interior 360 View, Mobile Game); Immersive Interactive Film Mobile Apps: Trail Less Traveled Range Rover App; Land Rover Owner's App; In-Control Car Integration Digital Media: In-Market Dynamic Banners; Media Partnerships; Rich Desktop/Mobile Banners Websites Development and Maintenance: Global Desktop Site (responsive); Tier 1 Mobile Sites; Tier 2 regional Dealer Sites (responsive); Micro-Sites; Vehicle Configurators; Site Tagging; Site Retargeting; Inventory Search Tools; Database Management; Lead Form Creations and Lead Optimizations; CMS - SDL Tridion.         02/2010   to   01/2012     Integrated Account Supervisor    Company Name   Ôºç   City  ,   State      Kohl's; Nasdaq (US, Global); Verizon; Novartis - Reclast Responsibility: Strategically led and managed multi-million dollar campaigns from end-to-end; helped a major retail Client successfully integrated the digital efforts with the traditional work stream Presented constant digital support and expertise; actively contributed key market insights, trends and solutions Maintained Client contact and demonstrated a true partnership by offering strategic input throughout the process Accountable for Client budget, agency quality of work; managed creative process and executions Developed and presented in-depth reporting and comprehensive campaign analyses on a quarterly basis Supervised junior account staff and conducted performance reviews to ensure they are on track to advance Projects: Social Media (Facebook): Engagement Apps, Games, Contest, Sweepstakes Campaign integration: TV, Radio, Print, Micro-sites, Rich Media Banners, Web Videos.         12/2007   to   01/2010     Digital Account Executive    Company Name   Ôºç   City  ,   State      J&J CPG - Neutrogena, Aveeno; J&J Rx - Remicade; ExxonMobil Novartis OTC - Benefiber, Prevacid; CibaVision (US, Global) - Dailies; Medicis - Restylane Responsibilities: Developed campaign strategies and recommendations using emerging technology and social media platforms to achieve various Client marketing goals Managed all account functions, creative process that ensured complete work accuracy Presented ideas in Client discussions, translated Agency perspectives which added value in client's businesses Acted as key contact to Clients, partner Agencies, and vendors and fostered strong relationships with all parties Developed project Scope Of Work, creative brief, timelines and managed production budgets Projects: Digital Experiences: Mobile App; Augmented Reality; Touchscreen eDetail (Interactive HCP VisAid) Social Media (Facebook): Engagement Ads,  Fan Pages, Apps, Promotions, Contests, Videos Other Digital Projects: US and Global specific Websites, Banners, TV Ads, Print,), emails, CRM.         10/2006   to   12/2007     Integrated Account Executive    Company Name   Ôºç   City  ,   State      Worked as an integrated account lead between digital and CRM; provided constant support to team and Clients Developed market insights and competitive analysis that lead to the great creative ideas and strategies Participated in the initiation, presentation, and completion of all projects Managed the communications between the team and the Clients, partnered Agencies and vendors on daily basis Developed project estimates and managed budgets and forecast with a high degree of accuracy Projects: Websites (Branded & unbranded), Banners, CRM, Emails, Direct Mail, SEO, Print Ads,  Posters, FSI, DRTV.          Education     September 2006     BBA  :   Marketing Advertising    Pace University   Ôºç     State      GPA:   GPA: 3.54/4.0    Marketing Advertising GPA: 3.54/4.0        Skills    Ads, Agency, Banners, billing, budgets, budget, CMS, competitive analysis, Content Management, conversion, CRM, Client, Clients, Database Management, Database Marketing, decision making, Direct Mail, email, Film, Google Analytics, UX, Inventory, marketing, Market, marketing communication, network, Next, Optimization, performance reviews, Posters, PR, producer, project leadership, proposal, quality, quick, Radio, Reality, recruiting, relationship building, reporting, requirement, research, retail, RFP, social media platforms, strategy, strategic, strategy and development, Sun, TV, View, Website Development, Web development, Websites, Webmaster, year-end   "
DIGITAL-MEDIA,"         DIRECTOR, GLOBAL DIGITAL MARKETING       Executive Profile     Results oriented leader with extensive B-B marketing and technical experience leading global cross-functional teams delivering innovation,  and profitable measurable results while fostering a collaborative team focused culture. Passionate in championing creation of digital and content marketing strategies and practices. Proven record of success in influencing and driving change while delivering business results in unexpected and cutting edge ways.       Skill Highlights         Cross-media demand generation  Digital, Social and new media  Strategy and competitive  planning  Analytics  LSS Green Belt certified  Event  and workshop strategy    Value proposition creation  Product marketing  Content marketing strategies  Channel marketing and expansion  Industry marketing  Agile Development and Marketing             Professional Experience      Director, Global Digital Marketing   01/2014   to   Current     Company Name   City  ,   State       Global leader for web marketing strategy and operations for www.xerox.com including leading digital marketing strategy and integration, web site content marketing strategy, traffic analysis and optimization, SEO, translations, social media integration, marketing automation / online demand generation and voice of customer validation.  Own development of first ever web content marketing strategy to support launch of new dynamic, relevant/personalized and responsive corporate site.  Develop and execute demand generation strategies to position corporate website as center of inbound marketing including integration of Marketo and leveraging features of marketing automation across the marketing and communications community.  Manage team of 12 full time professionals and agency partners.  Significant day-to-day management of global projects, with ongoing prioritization and internal partner and executive engagement.  Boosted website traffic by 8% by integrating social media.          Manager, Interactive Marketing   04/2013   to   12/2013     Company Name   City  ,   State       Led global strategy for  technology business on www.xerox.com including web site content delivery, traffic analysis and optimization, web marketing strategy and integration, ratings and reviews, and demand generation with online forms and campaigns.  Drove new page design for a strategic company business with a 50% increase in traffic.  Managed team of five along with budget           Manager, Marketing Communications   03/2011   to   04/2013     Company Name   City  ,   State       Developed worldwide marketing communications supporting high end printing business including cross media direct marketing campaigns resulting in ROI of 10. Proofed and approved production drafts of promotional materials.  Earned LSS Green Belt Certification developing new value proposition for business.  Led strategy and marcom execution for events and thought leadership workshops.  Managed project deadlines and monitored milestones through completion stage.  Ensured agency marketing expenses were inline with established budget of $1M.  Worked closely with internal partners to identify needs and challenges to provide solutions-oriented campaign.          Manager, Packaging Industry Marketing   01/2009   to   03/2011     Company Name   City  ,   State       Created global marketing strategy for entering new market along with targeted communications.  Delivered marketing programs and sales tools enabling the field with accelerated go to market timeline.  Designed and led implementation of customer events and executive presentations  Negotiated contracts with industry consultants to support credibility with prospects.  Met program objectives for new business penetration.          Manager, Applications Marketing   01/2007   to   01/2009     Company Name   City  ,   State       Implemented new go to market strategy with responsibility for management of cross functional teams totaling 50+ members.  Delivered sales training, marketing collateral and customer application tools for worldwide use in four months and presented at customer meetings.  90% + positive rating of program and delivery by sales to enable new and additional revenue.  Managed $1M budget.          Healthcare & Retail Industry Marketing Manager   02/2005   to   01/2007     Company Name   City  ,   State       Developed content and supported roll-out of industry training worldwide, industry sales and customer tools, and customer workshops.  Resulted in 2.2% install growth in Healthcare and 6% in Retail along with a 44% increase in color installs for each sector.          Finance & Accounting Services Marketing Manager   01/2003   to   02/2005     Company Name   City  ,   State       Marketed business process services exceeding lead generation and sales goals.  Led development of sales training, marketing materials and account profiling.  Managed overall marketing department budget along with HR responsibility for two employees.          Solutions Marketing Manager   06/2001   to   01/2003     Company Name   City  ,   State       Negotiated requirements for development of solution offerings targeted for financial services and healthcare clients.  Exceeded goals with solution being #1 in revenue and installs for 2001 and 2002 for financial services and healthcare industry team.          Internet Marketing Manager   11/2000   to   06/2001     Company Name   City  ,   State       Led development of internet marketing strategies for accounts working with web development team.  Delivered proposals to accounts and managed implementation of marketing strategies.          Retail Sales Account Manager   07/2000   to   11/2000     Company Name   City  ,   State       Negotiated pricing, marketing development funds and product placements at retail and internet accounts.          Retail Multi-function Product Marketing Manager   08/1998   to   07/2000     Company Name   City  ,   State       Global responsibility for concept development and timely execution of fax based multi-function for retail and small to medium sized business channels.  Managed all product collateral development including packaging and point of sale materials.  Negotiated product features and look and feel with OEM supplier, set pricing and launch guidelines, and developed and delivered training worldwide.  Lead member of core team tasked with developing next generation inkjet strategy and implementation plans.          Color Services Launch Manager   03/1997   to   08/1998     Company Name   City  ,   State       Successfully launched color document services marketing program to US services sales representatives.  Resulted in 237% profit growth for 1997.  Developed measurement process to track growth of color services.  Managed all color training events for services sales reps and delivered training to new sales reps.          Customer Interface Engineer for Color Products   03/1995   to   03/1997     Company Name   City  ,   State       Managed creation and global execution of customer documentation, translations, customer training materials, product user interface dialogues and product look and feel.  Delivered marketing image quality samples, collateral input, demo script writing, product demos,.  Created and presented product training to color sales specialists and product overviews for customers.          Network Engineer   05/1987   to   03/1995     Company Name   City  ,   State       Managed two engineering teams and established internal transfer pricing for network services and negotiated pricing contracts with telecommunications and hardware suppliers.  Led customer requirement gathering, business case justification and implementation of first digital and internal network at Xerox resulting in $550k annual savings, increased speed, reliability and level of service.          Education      MBA  :   Executive Development    University of Rochester - William E. Simon School of BusinessAdministration   City  ,   State               Bachelor of Science  :   Electrical Engineering    Boston University   City  ,   State               Interests     Recreational sports and fitness  Reading and travel  Fairport Soccer Club - Team Manager   Fairport High School Girls Soccer and Girls Lacrosse - Booster club member       Additional Information      ADDITIONAL INFORMATION
Fairport Soccer Club - Team Manager
Fairport High School Girls Soccer and Girls Lacrosse - Booster club member        Skills       "
DIGITAL-MEDIA,"         DIRECTOR OF DIGITAL INNOVATION AND STRATEGY           Executive Profile      Cost-conscious, reliable project manager offering a proven history of success supervising, planning, and managing one or more multifaceted digital projects with multiple deliverables, complex dependencies and budgetary restrictions  Senior Digital Marketing professional with extensive experience and ability to drive strategic initiatives in the areas of business growth, leadership and organization effectiveness.   Ambitious Strategy and Innovation Director¬†who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.      Experienced professional in the following areas: Project Management, Change Management, Process Development & Redesign, Strategic New Initiatives, and Deployment of Various Web Based Tools        Skill Highlights






					Digital Media Operations     Project Management     Negotiations Management
Business Development     Team Leadership    Product Development       Budget Management ¬†   Strategic and Analytical Thinking    Business Planning¬†    Professional Communications    Business Intelligence    Benchmarks and Timelines¬†             Core Accomplishments      As
a digital director, I successfully led and managed centralization of resources
and projects and standardized all reporting, campaign management, and
development across all properties in Philadelphia, New Jersey, Florida,
Alabama, and Western Pennsylvania. I worked directly with the CEO and VP of
digital in developing project plans, managing timeline, and work streams.
Provided status updates to senior management and board of directors ensuring
team met benchmarks in a timely manner






					Promoted to position by successfully executing business development projects as Director
of Online Operations.¬†


		        Professional Experience      Company Name     June 2012   to   Current     Director of Digital Innovation and Strategy   City  ,   State      Maximize productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top management  Draft and distribute project objectives and tasks to various in house and outsourced teams  Assess project issues and identify solutions to meet productivity, quality and customer goals   Manage resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects    Guarantee the attainment of key milestones by proactively tracking metrics and project outputs      Mitigated risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects     Create new strategic initiatives, product development, marketing intelligence, planning and implementation for all digital media properties     Management of products, services, experiences, platforms and tools from concept to execution     Established and help create Company visions for digital product changes and additions; define requirements of the various products to meet market demands ¬∑     Create statistical models based on digital product performance     Set guidelines and specifications cross-functionally with designers software development engineers, digital media directors, and external partners to guarantee a smooth and efficient project and product delivery     Establish shared vision across company by building consensus on priorities leading to strategy and project specific execution.           Company Name     March 2010   to   March 2011     Director of Ad and Online Operations   City  ,   State      Created, maintained and presented regular (weekly, monthly, and quarterly) campaign status and metric reports as well as develop ad-hoc reports to support strategic planning and fact based analysis.  Contributed to the monthly and quarterly revenue recognition process by assuring that all impressions are correctly reported and communicated to clients.  Enforced - through functional groups - productivity, quality and process requirements in ¬†accordance with real company needs.      Acted as liaison with external parties on matters relating to the procurement of services for the company\'s products.   Reviewed and managed solutions to inventory problems, resolved under-delivering campaigns, works with Editorial and/or other teams to optimize advertising   Used Web-Analytics platforms such as Omniture and Web-Trends to prepare various analytical reports ¬†  Configured and set up campaigns on various exchanges such as Google AdX, Bust Backplane, Open X, and Six Apart  Implemented impression verification and research pixels for view through analysis.          Company Name     September 2006   to   June 2012     Director of Online Operations   City  ,   State      Project Managed centralization of Content Management System and standardized all interactive ad campaigns and traffic reporting across all properties in Philadelphia, New Jersey, and WesternPennsylvania.  Developed the project plan and managed the project work streams.  Provided status updates to leadership and ensured project team completed on tasks in a timely manner  Managed relationships with third party sales agents and networks including fulfillment of RFPs and rate negotiation   Project Managed Omniture Site Catalyst and Google Analytics integration throughout all sites and generated various reports to study user behavior while on web-site   Provided Analytical Analysis and Recommendations for all Micro Sites   Worked with Executive Management to Create Actionable Analytics Reporting and Customized Dashboards for Internal Staff ¬†  Project Leader for transition to Google DFP ad serving Platform, Guided newspaper and television stations sites through conversion to new ad serving platform   Managed and executed SEO/SEM for niche sites internally, Average annual budget of $500,000   Managed and execute internal search engine marketing efforts for all sites, working with local managers to define goals and set budgets     Manager of Online Operation Team, Supervised Five Marketing Assistants and Webmaster     Performed all competitive analysis for each local market     Managed up to 10 individuals directly when Optimizing Operations in Western PA    Lead selected business development efforts for interactive media focusing on developing a business plan for the launch of a local email marketing business in each of our respective markets.           Company Name     May 2005   to   August 2006     Marketing Consultant   City  ,   State      Researched and Developed relevant Business Plan for future expansion  Conducted research on competitors and studied and replicated their successful online marketing campaigns   Assisted in creating internal product database that included real time inventory updates as well as displayed statistics on most popular sellers   Provided technical support for website and uploaded new data to site daily as well as replicate changes and additions on demand          Company Name     April 2005   to   September 2005     Intern   City  ,   State      Created various Marketing pieces for DMA seminars and conferences ¬∑ Identified major causes of client data discrepancies and offered methods to resolve problems.  Developed and implemented a benefits data audit process to ensure data integrity.  Profiled and collaboratively filtered client data based on requested parameters.          Company Name     May 2002   to   June 2004     Senior Support Analyst   City  ,   State      Collaborated with IT Team, vendors, and support providers to research and resolve client and operations team hardware and software support issues   Supported the accurate setup of user specific network, Internet, hardware, and software settings on all desktop systems and servers by coordinating efforts with Senior Management   Worked with System Engineers to diagnose and support network connections from the desktop to the server level   Used Novell NetWare Administrator and Windows 2000 User Manager for Domains to create ID\'s for new users on site and remotely as well as granting rights to specific files and folders.          Company Name     January 2001   to   August 2001     Information Systems Intern   City  ,   State      Assisted and trained users on how to use Microsoft Outlook and other office components   Troubleshooted employee queries through helpdesk   Configured Network Servers and deployed remote installations of various Software Programs.          Education      Long Island University College of Management     May 2006       MBA  :   Marketing    City  ,   State      Marketing        Hofstra University Frank G. Zarb School of Business     December 2001       Bachelors of Business Administration  :   Management Information Systems    City  ,   State      Management Information Systems        Languages    Fluent in English and practical knowledge of Spanish and Hindi      Skills       Microsoft Access,¬†Excel, Power Point, Word and Visio.NET, C++, FoxPro,Microsoft Windows, Apple OSX, Dream Weaver, Photoshop, Lotus Notes, Corel,Omniture Site Catalyst, Web-Trends, Google AnalyticsGoogle DFP, Open Ad StreamWordpress, DrupalNetworking,Domain Registration, Web-Site Administration     "
DIGITAL-MEDIA,"         DIRECTOR OF SOCIAL MEDIA MARKETING       Executive Profile     A marketing professional and seasoned leader with over 20 years of entertainment industry experience and passion that includes social media strategy, brand marketing, advertising, and promotions.        Professional Experience     10/2011   to   Current     Director of Social Media Marketing    Company Name   Ôºç   City  ,   State      Responsible for all social media strategy, budgets, promotion, & execution integration into Brand Marketing 360 plans for all USA Network, the #1 Cable Network for the last 8 years, including Suits, Royal Pains, Graceland, White Collar, Chrisley Knows Best, Covert Affairs, Rush, Satisfaction, Sirens and Modern Family (syndicated).  Ideate and generate monetized strategic social media campaigns and on-air branded social integrations for Sales clients such as Lexus, BMW, Fandango, Microsoft, Dunkin' Donuts, Colgate, and Coppertone.   Work across internal departments including Development, Press, On-Air, Creative, and Programming as well as show talent, writers and executive producers on creative social activations and live events such as Fan Appreciation Days, TCA, Golden Globes, Emmys and Comic Con.  Manage and lead five social agencies of record with oversight on community management, strategic executions, reporting, promotional campaigns and creative micro-content direction.  Strengthen strategic direction that has achieved social community growth of 31% year to date achieving over 7.7 billion impressions with over 22.5 million fans across 112 communities on Facebook, Twitter, Youtube, Instagram, Tumblr, Pinterest, Vine, Snapchat and Giphy.  Developed the Psych Slumber Party, an all night marathon to promote the return of Season 7, which captured 22 trending topics, and ratings that surpassed the prior four week time period avg by double digits in all demos.  Strategic direction leading USA to be one of the most social cable entertainment networks collecting 3.5MM tweets in 2Q14, significantly greater than core competitors TBS (+213%) and FX (+287%).  Directed strategic social campaign for Suits, USA's #1 series, turning it into the #1 most social USA Network show with 2.4MM Facebook fans (+46% over the finale of Season 3) and 1.3MM Twitter followers (+52% over the Season 3 finale).         09/2010   to   09/2011     Director of Digital & Interactive Marketing    Company Name   Ôºç   City  ,   State      Directed the Digital Marketing department of ten employees in all aspects of strategy, planning and execution for History, Lifetime, Warner Brothers and Scott Rudin Productions.  Accountable for budget creation, strategic planning proposals and client reports.  Spearheaded online and social strategy in addition to creative production of Tony Award campaigns for nominated shows such as The Book of Mormon (Winner of 9 Tony Awards) and Jerusalem (winner of 1 Tony Award).  Created fully integrated social media campaigns, live fan events and creative app executions across Facebook, Twitter, and Foursquare, to drive ticket sales for Broadway productions and boost tune-in awareness for History Channel & Lifetime.         04/2004   to   08/2010     Director of Marketing    Company Name   Ôºç   City  ,   State      Planned, developed and executed comprehensive, strategic, integrated digital marketing campaigns that included social media, promotions, publicity, and content distribution for clients such as USA Network, History Channel, A&E, Warner Brothers Films, Starz, AMC, Netflix, Atari, Nikon, Clorox, and Best Buy.  Developed and launched the original social profiles on Facebook, Youtube and Twitter for USA Network, History, and A&E acquiring over 3 million fans in 2 yrs for USA and over 1 million for History and A&E.  Expanded History Channel's reach and brand awareness on Foursquare for U.S. and U.K. campaign 'America: The Story of Us', winner of OMMA Award for Best In-App Mobile Marketing & Advertising.  Worked in conjunction with USA Publicity on execution of set visits with journalists and influencers in addition to live consumer events such as Comic Con.         01/1999   to   01/2003     Brand Manager    Company Name   Ôºç   City  ,   State      Developed marketing strategy for theme park attractions and product launches such as Shrek 4D, The Mummy, Hulk, Jurassic Park the Ride, The Cat in the Hat and Halloween Horror Nights.  Worked across corporate divisions of Features, TV, Home Video, Music, and Publishing to create and implement cross-promotional marketing opportunities for properties such as 2 Fast 2 Furious, Van Helsing, Jurassic Park, Buffy the Vampire Slayer, Nickelodeon and Animal Planet.  Spearheaded the successful launch of marketing campaigns and led cross functional teams on events such as Millennium Dance Party, Halloween Horror Nights, Rock the Universe and Way Cool Winterland, a seasonal event that achieved one of the highest incremental attendances ever of 30%.  Managed and oversaw control of all aspects of event planning and media/promotional placement with P&L budgets ranging from $50 thousand up to $3 million.  Conceived and launched online promotions, advertising, and guerrilla marketing campaigns for projects such as Gay Days Hollywood, Festival Universal and Ultimate Marvel Mania.          Education     2003     Bachelor of Science  :   Business Management with Marketing Emphasis    University of Phoenix                 1995       Film & TV Production    Columbia College               "
DIGITAL-MEDIA,"         SOCIAL MEDIA COORDINATOR           Skills          Microsoft Word  Excel  Powerpoint  Photoshop  Illustrator  Facebook  Instagram  Twitter  Qualitative and Quantitative Analysis  Public Speaking              Experience      Company Name    City  ,   State    Social Media Coordinator   06/2017   to   12/2017       Created content and strategized social media posts/ advertisements for Facebook, Instagram, and Yelp accounts.  Promoted new products with weekly posts of both local and and world class wines/ beers.  curated content based on insights such as audiences reached, and peak times of day/ week.          Company Name    City  ,   State    Bartender   10/2017         Organized and Inducted wine tastings for both private and corporate events held in store Communicated with concierge services from surrounding hotels on a weekly basis Exhibited a vast knowledge of wine and beer varietals to better assist customers with their purchases.  Smart Car Brand Ambassador Informed the SF community about the 2018 all electric Smart Car Worked with coordinators to set up a pop up for Smart Car promotion with an eco friendly theme Prompted interested individuals in the market for a Smart Car to test drive the vehicle with me Curated a social media campaign to advertise the pop up event.          Company Name    City  ,   State    Shift Lead   09/2016   to   09/2017       Brought employee training attainment from 44% to 100% in three months, surpassing the district stores.  Wrote weekly schedules bases off of projected sales.  Assisted in developing promotional plans to reach sales goals.  Certified as a.          Company Name    City  ,   State    Office Assistant   01/2018   to   01/2018       Entered data using Excel.  Organized files.  Answered phone calls.          Skills    Photoshop, employee training, Public Speaking, Quantitative Analysis, sales       "
DIGITAL-MEDIA,"         SOCIAL MEDIA CONTENT CREATOR       Summary     Communications expert who specializes in social media marketing. Extensive background in Customer Service,public relation, and social media internships.O utstanding team player, creative thinker, hardworking, self-motivated, and driven to succeed with excellent problem-solving skills.¬†      Highlights          ¬†Final Cut Pro   adept at all social media   Media relations training   Exceptional writing skills      Deadline-driven  Media relations training  Microsoft Office Suite            Accomplishments     Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging on numerous social media accounts . As well as orchestrated fashion show and vendor booth for ¬†girls conference that increased 50% in sale profit .¬†       Experience      Social Media Content Creator   04/2016   Ôºç   Current     Company Name     City  ,   State       Key contributor to an on-line fashion brand that  provide creativity and relevant content for developing media campaigns to promote product and reach high level client base.  Liaison for social media representatives to solicit their support in promoting merchandise ensuring brand recognition.  Public Relations representative responsible for putting on community outreach event targeted to young women as well  Assists in coordination and promotion of special events.          Junior  Publicist   10/2015   Ôºç   01/2016     Company Name     City  ,   State       Primary assistant in preparing press kits and media release that designed and maintained current media publicity for clients such as (Facebook, Twitter, Instagram, Tumblr, Pinterest).  Develops pitches for different clients as well brainstorm different campaign ideas.          Public Relation member   01/2015   Ôºç   05/2015     Company Name     City  ,   State       Assisted with broaden the company to new clients, assembled social media calendar, manage social media accounts by creating  exciting content.  Track market trends to make sure the company maintained its competitive advantage.  Found innovative   ideas to  attract new clients and  Initiated several marketing strategies and techniques to increased revenue.          Intern/Student Worker   03/2012   Ôºç   05/2015     Company Name              Provided program assistance and connect with listeners and promote contests.  Represented the station in a positive, lively manner.  Increased membership with a delivery of a well-executed membership campaign.          Education          BA  :  Prairie View A&M University   -   Mass Communication    City  ,   State      Mass Communication        Skills    ¬†competitive, content, creativity, client, clients, customer service, Data Entry, delivery, special events, fashion, features, ¬†marketing plans, marketing strategies, market trends, marketing, Microsoft Office, Windows, press kits, promotion, Public Relations, publicity, visual merchandising   "
DIGITAL-MEDIA,"         IT & MEDIA ADMINISTRATOR       Summary    Experienced IT Administrator with a keen eye for innovative solutions and 15 years of experience in troubleshooting, managing and ensuring that networks and systems run at optimum capacity.      Highlights          Windows, Apple, Linux and Cisco IOS  Network upgrades; CISCO router management  Technical specifications creation  Website creation and maintenance  Excellent problem-solving abilities  Outstanding communication skills  Exceptional diagnostic skills  Graphic design              Accomplishments     I functioned as a member of the problem resolution and enterprise service desk teams handling over 22,000 employees regarding software, hardware and networking usage and configuration via telephone, email and ticket tracking software (Level 1, Level 2 and Level 3 support), representing over 50,000 computers and devices (desktops, laptops, printers) and a diverse group of end users, chiefly executive personnel.  I drafted a proposal for a new training department to save the company $3.4 million.  I maintained a total shrink (cycle counts, misc. adjustments, and year end inventory) of less than 1.10% of merchandise revenue by ensuring company's policies were strictly adhered to, information was accurate, and reports were properly worked.       Experience      IT & Media Administrator     Jan 2006   to   Current      Company Name   Ôºç   City  ,   State     Boosted website traffic by creating an integrated social media strategy, including a successful SEO and link-building campaign to increase the website's credibility and drive traffic Created effective messaging using language, graphics and marketing collateral Installed software, modified and repaired hardware and resolved technical issues Provided base level IT support to non-technical personnel within the business Identified and solved technical issues with a variety of diagnostic tools Remained up-to-date on the latest technologies and solutions applicable to company products.  Reviewed technical documentation and procedures.         Local Technology Coordinator     Jan 2012   to   Jan 2014      Company Name   Ôºç   City  ,   State     Set up, configured and supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, and network configurations Troubleshot network performance issues, printer issues, user account issues and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed.         IT Trainer     Jan 2012   to   Jan 2012      Company Name   Ôºç   City  ,   State     Trained employees for upgrade from Office 2003 to Office 2010.  Provided base level IT support to non-technical personnel within the business.  Followed up with clients to ensure optimal customer satisfaction.  Utilized software and tools to identify and solve technical issues (Windows XP, Windows 7, Altiris Remote Control, Footprints, Citirx, LMS).         POS Product Support Specialist     Jan 2011   to   Jan 2012      Company Name   Ôºç   City  ,   State     Installed POS pharmacy software, modified and repaired hardware and resolved technical issues.  Provided base level IT support to non-technical personnel within the business utilizing a variety of software and tools ( Unix (SCO), MySQL, Footprints, Join.Me, Kaseya).  Managed call flow and responded to technical support needs of customers.  Resolved product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.         Local Technology Coordinator     Jan 2009   to   Jan 2011      Company Name   Ôºç   City  ,   State     Set up, configured and supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, and network configurations Troubleshot network performance issues, printer issues, user account issues, and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed.         Computer Networking & Administration Instructor     Jan 2009   to   Jan 2011      Company Name   Ôºç   City  ,   State     Taught courses leading students towards a MCSE/MCITP certification, from approved curriculum, and developed daily lesson plans to include instructional aids Participated in school retention initiatives by providing regular, accurate and timely feedback to students and the school concerning academics, behavior, attendance, and more Motivated students to actively participate in all aspects of the educational process Completed professional development and in-service activities in accordance with college standards Maintained expertise in subject area and recommended improvements in curriculum design.         Network Administrator     Jan 2008   to   Jan 2008      Company Name   Ôºç   City  ,   State     Set up, configured and supported internal and/or external networks (including wireless), Windows environment Developed and maintained all systems, applications and security and network configurations Troubleshot network performance issues, printer issues, user account issues, and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed.         IT Support Specialist     Jan 2007   to   Jan 2007      Company Name   Ôºç   City  ,   State     Performed a variety of duties in support of a computer, and/or client server unit, Windows environment.  Installed software, modified and repaired hardware and resolved technical issues; setup classroom and lab environments.  Functioned as a member of the problem resolution and enterprise service desk teams, handling over 22,000 employees regarding software, hardware and networking usage and configuration via telephone, email and Remedy ticket tracking and support software, representing over 50,000 computers and devices and a diverse group of end users, chiefly executive personnel.         POS Support Analyst     Jan 2005   to   Jan 2007      Company Name   Ôºç   City  ,   State     Functioned as a member of the Help Desk team handling over 1500 franchise stores and over 600 corporate stores regarding POS software and hardware usage and configuration as well as networking via telephone and HEAT ticket tracking and support software (Level 1, Level 2 & Level 3), representing over 20,000 computers and peripheral devices (printers, modems, caller ID boxes) and a diverse group of end users.  Diagnosed system problems and contacted vendors for service and/or replacement.  Managed various areas of support including broadband connectivity and Windows/POS installation, configuration, and upgrade issues and supported all network and dial up configurations.  Troubleshot, researched, diagnosed, documented, and resolved technical issues with a superior degree of technical knowledge and experience; utilized a variety of tools for troubleshooting, including Remote Desktop, Terminal Server, Enterprise Manager and Query Analyzer.         Education      Network Systems Admin Professional Program     7/2015     New Horizons   Ôºç   City  ,   State      Completed courses in the Network System Professional program at New Horizons Computer Learning Center to earn CompTIA Net+, Microsoft MCSA, Cisco CCNP & CCNA certifications (certs in progress)        Bachelor of Science  ,   Technical Management    DeVry University          GPA:   Magna Cum Laude GPA: 3.8    Graduated Magna Cum Laude GPA: 3.8        Skills    Active Directory, Apple, broadband, CISCO router, Cisco IOS, client server, communication skills, hardware, Network Systems, curriculum design, clients, customer satisfaction, email, Graphic design, graphics, Help Desk, HP, IT support, lesson plans, Linux, marketing collateral, Medisoft, messaging, MCSE, Office, Windows 7, Windows, Windows XP, modems, MySQL, Enterprise, Network, networking, networks, personnel, cameras, POS, printer, printers, problem resolution, problem-solving, SCO, strategy, switches, technical support, user support and training, technical documentation, telephone, Terminal Server, troubleshooting, Unix, upgrades, upgrade, Website   "
DIGITAL-MEDIA,"         MEDIA SPECIALIST II       Professional Summary     I want to continue to embark on a progressive career path, building successful public relations and communications programs and have continued success in implementing media relations plans designed to expand market awareness. I develop communications strategies that build key relationships with stakeholders and constituents and create innovative initiatives, that foster and create strategic partnerships and alliances.       Core Qualifications          Organization Image Control  Public Relation Initiatives  Information Dissemination       Social Media Management  Media  Production (Adobe)   Communications            Experience     05/2014   to   Current     Media Specialist II    Company Name   Ôºç   City  ,   State      As Media Specialists II I develop and implement public information programs to inform the citizenry of activities, programs, services, and objectives of the San Bernardino Probation Department.   I maintain and develop content for the department's website and assist with media requests.  I also develop and implement electronic and social media policy and practice.   This position requires that I create and prepare media for public presentations, and evaluate the effectiveness and coverage of public information activities and outreach.  I design, coordinate and direct promotional projects; and serve as the department's lead photographer and videographer.          01/2008   to   07/2015     Owner/Operator    Company Name   Ôºç   City  ,   State      (officialnxp.com) is a freelance marketing and media production firm.  I coordinate a group of independent freelance production professionals to provide television production, marketing materials, event coordination and web media modules.  As owner my main duties include marketing research, message customization, and media production.  Under this company I also freelance as a camera tech for ESPN and Fox Sports South.         01/2008   to   01/2010     Assistant Program Director    Company Name   Ôºç   City  ,   State      As assistant program director I coordinate all the local public access channel programming.  This includes scheduling programs to run, writing and producing original programming, marketing the channel to the citizens of Pitt County and soliciting and organizing local producers in the creation of programming.         01/2002   to   01/2008     Public Information Officer    Company Name   Ôºç   City  ,   State      As Public Information Officer (PIO) I served as a communications liaison between the media, county staff, Government officials and citizens in order to facilitate the timely dissemination of information about programs, services, and activities.  The office was also responsible for maintaining and operating the local PEG Access Channel Pitt-TV.  As PIO I was responsible for creating, editing and scheduling all programming for the Governmental and Education portions of the channel.  The office coordinates press coverage for all major functions of the County and managed special event planning.  Public Information produced County publications for staff and the community including videos, newsletters, brochures, a calendar of events, and an annual report.  I also served as content manager of www.pittcountync.com.  I managed the administrative functions of the office, which included the administration of a $200,000 annual budget.         01/2001   to   01/2002     Communications Specialist    Company Name   Ôºç   City  ,   State      Increased visibility of County services by developing and producing video, radio, and web programming that enhanced the vehicles by which information was disseminated.  Coordinated the redesign of the County web site.  I developed an internship program for college students that focused on media development within the communications field.  Created the first interactive employee electronic newsletter.         01/1999   to   01/2001     Associate Producer / Videographer    Company Name   Ôºç   City  ,   State      I organized story schedule for 6 p.m.  and 11 p.m.  newscasts and write story scripts for newscasts and website.  I also produced video for special projects and promotions.          Education     1999     Bachelor of Science (BS)  :   Mass Communications Marketing/Public Relations    East Carolina University   Ôºç   City  ,   State      Mass Communications Marketing/Public Relations       1997     Associate of Art and Science (AAS)  :   Pre-Liberal Arts Computer Science    Pitt Community College   Ôºç   City  ,   State      Pre-Liberal Arts Computer Science        Professional Affiliations     Capio (California Public Information Officers)        Interests     My interest and activities are grounded within the creation of audio and visual arts, such as photography, videography, and graphic arts.       Additional Information      Interests
My interest and activities are grounded within the creation of audio and visual arts, such as photography, videography, and graphic arts.        Skills     Administrative  Management functions, Website Management, Image Control, Governmental Relations, Public Information, Media Production, Marketing, Publication Design, event planning, Cable Television Franchise Coordinator       "
DIGITAL-MEDIA,"         MEDIA / ADVERTISING COORDINATOR       Summary     Knowledgeable and driven Copywriter and Communications professional offering expertise in writing, public speaking, advertising, vendor and print media relations. Superb writer and editor who communicates effectively with target audiences through strategic communication techniques, brand management and through Social Media Platforms.       Highlights          ‚Ä¢ ¬†      Customer service-focused    Relationship building expert    Copywriter and copyediting    Project management    Exceptional writer    MotivaExcellent communicator    Strong proposal writer    New program and promotion implementation    Team player    Decisive problem solver    Deadline-driven    Event Planning & Coordination       Customer service-focused  Relationship building expert  Copywriter and copyediting  Project management  Exceptional writer  MotivaExcellent communicator  Strong proposal writer  New program and promotion implementation  Team player  Decisive problem solver  Deadline-driven  Event Planning & Coordination            Accomplishments     ‚Ä¢  Secured feature article in North Dallas Gazette.  ‚Ä¢Interviewed in the Kenexa RPO COE Video       Experience     March 2012   to   Current     Company Name   City  ,   State     Media / Advertising Coordinator       ‚Ä¢Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Proofread and reviewed all print and electronic content for correct grammar and adherence to house style. Revised campaigns in response to feedback from the creative director, account team and clients.  Reviewed and edited colleagues' written work for grammar, tone, voice and creative quality. Communicated with designers, graphic producers, video editors and videographers to create cohesive company voice.  Developed copy and concepts for packaging, in-store collateral, video scripts, digital storytelling, print advertising, seasonal collections, shows, events and promotions.  ‚Ä¢Monitor and audit job postings and advertising placements to follow internal compliance requirements Manage and troubleshoot any issues arising while recruitment campaigns are in progress Maintain relationships with clients, advertisers, third-party vendors, and internal departments Work with account executives to determine client needs and budget Managing the production of digital and print communication materials including sourcing, managing, and maintaining vendor relationships.  ‚Ä¢Coordinate trainings, trade shows, and interview events Track advertising budget and coordinates with the accounting department for invoice issues Copywriter creatively contributing to Ad copy to encourage candidate traffic to meet client's need.  ‚Ä¢Proofread copy and obtain management approval for all content for all job postings, job fair advertisement.  ‚Ä¢Ensures the style and content is in harmony to the hiring goals, in addition to the company's brand.  ‚Ä¢Responsible for social media engagement initiatives to maximize social networking for our client's account.        June 2010   to   March 2012     Company Name   City  ,   State     Senior Coordinator        Responsible for launching new accounts and administrating interview processes that resulted in candidate interviews and offers Acted as a liaison to clients, HR business partners, staffing consultants, recruiters, talent acquisition team and the Candidate Care Center Team.  Conducted candidate reference checks Responsible for launching new accounts and administrating interview scheduling Worked independently on accounts with minimal supervision with interview scheduling and offers.  Detail Oriented in scheduling travel and interviews for candidates Led the Call Center roll-out training class.  Led and contributed to the Mission Statement Committee for the Kenexa Candidate Care Center Represented the Candidate Care Center in prospective client interviews Led and participated in Kenexa Career Fairs (UTD and Kenexa-Frisco office).         September 2008   to   February 2009     Company Name   City  ,   State     Human Resources Administrator        Provided professional employee communication while supporting HR generalist and managers with performance management  and improvement tracking through Microsoft Excel spreadsheet Maintained proper processing and maintenance of employee files and records retention Set up employee orientation, development, and training logistics and recordkeeping Communicated quality customer service and problem resolution in the administration and organization of training and staff meetings, employee training classes and workshops Modified HR administrative payroll policies and procedures, payroll distribution Assisted HR generalists with termination processing, exit interviews and job postings Provided contributions approved by Human Resources manager to local community organizations, events and charity services 7-11 Corporation (Corporate Retail.         September 2008   to   February 2009     Company Name   City  ,   State     Materials Management Assistant        Corresponded with domestic and international vendors and distributors in efforts to aggressively monitor the timely delivery of products.  Generated and manipulated daily, weekly and monthly Microsoft Excel spreadsheet reports of financial logistics.  Generated and verified purchase orders and assisted with inventory management.  Produced and reconciled invoices with accounts receivable and payable departments during close out and for month end reports.         June 2006   to   January 2008     Company Name   City  ,   State     Merchandise Business Associate        Processed new items and current product introduction for distribution throughout National and Canadian stores to meet specific time deadlines.  Worked to ensure that new and existing product were accurately processed in system to meet needs of the retail stores and for the production of sales and inventory results Met weekly with distributor representatives to communicate monthly and weekly goals of  new and re-introduction items that need to be set up in system Corresponded with field consultants with pricing issues and new product developments Maintained the MBS TEAM Daily Kickoff newsletter Coordinated monthly team building events Authorship If Dr.  Martin Luther King Jr., Were Alive Today, What Would His Dream Be.  2009 Working With Class""- 2011 Continuous Learning Presentations Working with Class, Kenexa Corporation, 2011 Diversity in the Workplace, Kenexa Corporation, 2011 Building Relationships,  Kenexa Corporation, 2010 Account Introduction, Kenexa Corporation, 2010.          Education     May, 2009     Collin County Community College     State       Associates of Arts             March, 2017     Southern New Hampshire University     State       Bachelors of Arts  :   Communications / Public  Relations            Skills     accounting, accounts receivable, administrative, Adobe, advertising, Ad copy, AS400, budget, BI, Business Objects, Call Center, content, Copywriter, client, clients, customer service, delivery, Detail Oriented, financial, hiring, Human Resources, HR, inventory management, inventory, team building, logistics, Lotus Notes, Managing, materials, meetings, Microsoft Excel, Microsoft Office Suite, office, Outlook, networking, newsletter, Oracle, payroll, performance management, policies, Presentations, pricing, problem resolution, processes, progress, quality, QuickBooks, recruitment, Retail, Retek, sales, SAP, scheduling, spreadsheet, staffing, supervision, trade shows, employee training, troubleshoot, Vantive, workshops    "
DIGITAL-MEDIA,"         MEDIA ACTIVITIES SPECIALIST       Summary     Multi-Tasking				Media Relations		Results-oriented   Strategic Initiatives			Event Planning		        Writer & Editor   Manager/Supervisor 		Flexibility			         Adaptable       Highlights          Greatly improved media coverage of press conferences and other events on campus  Increased the frequency of newspaper, radio and television interviews featuring Chattanooga State administrators, faculty and staff  Hosted popular television show that focused on campus and community events (1997-2004)      Commissioned by local State Representative to produce a historical documentary on African American in the Tennessee Legislature from Reconstruction to Modern Times (2004)  Created on-site Spanish language classes for Emergency Room personnel in local hospitals when Spanish speaking population began to expand in the area (1995)            Accomplishments     Led Chattanooga State to receive  National Awards, the   Bronze Paragon Award  in  2012  from the National Council for Marketing and Public Relations (NCMPR) for  Degrees That Work 1 & 2  in the Radio/Advertisement/PSA Series category   Silver Paragon Award  in  2011  from NCMPR for  The Power of Achievement  in the Electronic Viewbook category   Wrote and produced   2010  NCMPR District level winners,  Online Orientation  in the Online Services category won the   Gold Medallion ;  The Early College Video  in theCollege Promotional Video category won the  Silver Medallion ; the five commercial series, Thanks , won the  Bronze Medallion  in the Video Advertisement/PSA Series category       Experience     09/2013   to   Current     Media Activities Specialist    Company Name   Ôºç   City  ,   State      Organize major campus events by overseeing security, media services, food services, and marketing.  Notable speakers in the past have included Neil de Grasse Tyson, host of Cosmos: A Spacetime Odyssey, and theoretical physicist, Dr.Michio Kaku.  Assisting academic departments with minor events such as conferences and speakers that require smaller venues.  Create videos for various departments on campus for academic and recruitment purposes.         03/1996   to   08/2013     Marketing Coordinator      Engaged in strategic planning with deans and department heads to increase enrollment  and public awareness of new academic programs   Utilized focus groups, surveys, and other market research and analysis tools to develop strategy   Supported branding via press releases, copy for radio and TV ads, extensive website content and print ads, brochures, fliers, posters, and billboards  Managed advertising budget for print and electronic media up to $500,000.  Proofed and edited materials for publication    Supervised staff of seven comprised of three graphic artists, three web designers, and the office manager   Recruited and mentored students who represented the college at special events   Wrote scripts and recruited talent for the College's radio and television commercials   Worked with local production companies to create commercials for TV and radio   Developed scripts for recruitment and instructional videos for various academic departments   Produced a series of ""How To"" videos to guide students through the registration process for the Student Services department   Commissioned by local state representative to produce a historical documentary on African Americans in the Tennessee Legislature   Increased media presence at press conferences and other campus events   Hosted television show that focused on campus and community events on cable channel dedicated to education  Increased the frequency of newspaper, radio and television interviews featuring administrators, faculty, and staff members  Designated as the contact for area journalists and served as spokesperson when needed.         03/1994   to   03/1996     Continuing Education Coordinator      Created personal interest classes that appealed to and met the needs of the community.  Recruited instructors, organized schedule, and marketed courses.  Organized first Spanish language classes for ER personnel in local hospitals.          Skills     academic, ads, advertising, banners, brochures, budget, conferences, special events, market research, marketing, materials, newspaper, office manager, personnel, press, press releases, publication, radio, recruitment, scripts,  strategy, strategic planning, television, website content       Professional Affiliations     National Council for Marketing and Public Relations (NCMPR)   Tennessee College Public Relations Association (TCPRA)  Lookout Chapter of the Public Relations Society of America American (PRSA)  Advertising Federation Chattanooga (Ad Fed)  Tennessee Screenwriters Association        Education     1994     Master of Arts  :   Radio, Television & Motion Pictures    University of North Carolina   Ôºç   City  ,  State       Radio, Television & Motion Pictures  Writers Guild of America Internship,  Star Trek: Deep Space 9 , Paramount Pictures, Los Angeles California, Summer 1993        1975     Bachelor of Arts  :   Human Services    University of Tennessee   Ôºç   City  ,   State       Human Services  M ortar Board Senior Citation, Academic Achievement Award; Academic Council; AASLF Outstanding Senior Award; Cheerleader; Campus Entertainment Board; Experiment in International Living trip to Italy Summer of 1973; Operation Crossroads to Africa travel to six West African nations during the summer of 1972; Resident Assistant 1975            Interests     Writers Guild Board of Directors (2011-2012)   Sanctified Sisters Performing Ministry, Executive Director and Founder Howard High School, Class of 1971, President and Reunion Chairperson 2001-2011)  Murray Hills Neighborhood Association Board (2009-2011)   Hillcrest Elementary School PTA, President (2009-2010)   Moccasin Bend Council of the Girl Scouts of America, Leader,       Brownie Troop 875 (2007-2009)     "
DIGITAL-MEDIA,"         VICE PRESIDENT, DIRECTOR OF CLIENT SERVICES, DIGITAL       Summary    Creative, hands-on Marketing professional with experience across industries including Consumer Packaged Goods, Human Resources, Financial Services and Information Technology. Able to communicate effectively as a liaison between creative, technical and business personnel. Demonstrated success in solving communication and technical problems through creative solutions. Recognized for streamlining processes and fostering teamwork. Expertise includes: Brand Management Copywriting Interactive Marketing Web Design Collateral Development Business Development Project Management Client Relations Special Events Planning      Highlights          Account management  Direct marketing campaigns  Mobile marketing  Superior writer and editor  Cross-functional team leadership      Customer service-oriented  Digital advertising  Project management  Go-to-market strategy development  Competitive analysis            Experience      Vice President, Director of Client Services, Digital     Oct 2005   to   Current      Company Name   Ôºç   City  ,   State    Increased revenue by [Number]% through product improvements.  Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.  Spearheaded the creation of blogs and social media content.  Evaluated return-on-investment and profit-loss projections.  Collaborated with marketing and communications teams on standardization, design and production of marketing materials.  Promoted brand awareness through SEO optimization and attractive web design.  Wrote creative and engaging briefs for internal and external agencies.         Account Manager     Jan 2004   to   Current      Company Name   Ôºç   City  ,   State   Facilitated multiple marketing and promotional engagements for CPG clients. Evaluated performance of online campaigns and optimized effectiveness. Formed relationships with and ensured the appropriate participation and satisfaction of key client stakeholders. Clients included Cadbury Adams, Church & Dwight, Manischewitz and Johnson and Johnson. Managed aspects of a major national campaign involving radio, print, concert tours and Internet extensions for Dentyne in conjunction with Clear Channel Entertainment. Coordinated development of interactive media and print advertisements including FSIs. Established website performance benchmarks, dashboards and methodologies for usability testing and trend analysis. Supported Yahoo and AOL online campaigns which contributed to a 300% increase in traffic to the brand website. Identified and created strategic partnerships for Internet-based promotions, offline events and sweepstakes.       Account Manager       Oct 2005      Company Name   Ôºç   City  ,   State    Facilitated multiple marketing and promotional engagements for CPG  clients. Evaluated performance of online campaigns and optimized  effectiveness. Formed relationships with, and ensured the appropriate  participation and satisfaction of key client stakeholders. Clients  included Cadbury Adams, Church & Dwight, Manischewitz and Johnson and  Johnson.   ‚Ä¢ Managed aspects of a major national campaign involving radio,  print, concert tours and internet extensions for Dentyne in conjunction  with Clear Channel Entertainment.  ‚Ä¢ Coordinated development of interactive media and print  advertisements including FSI's.  ‚Ä¢ Established website performance benchmarks, dashboards and  methodologies for usability testing and trend analysis.  ‚Ä¢ Supported Yahoo and AOL online campaigns which contributed to  a 300% increase in traffic to the brand website.  ‚Ä¢ Identified and created strategic partnerships for internet  based promotions, offline events and sweepstakes.        Director of Marketing / Content Manager     Jan 2001   to   Jan 2004      Company Name   Ôºç   City  ,   State    Conceived, implemented and maintained the company's web strategy. Developed targeted collateral for the sales team. Expanded brand recognition through Internet, media and mailing campaigns. Formulated effective responses to emerging competitive challenges such as customer consolidation and increasing use of web-based technologies. Researched and responded to RFPs, which established dialogue between the company and potential clients. Designed and delivered company website, copy and logo and standardized the company ""look and feel"" across marketing initiatives. Developed prototype web portal application as a marketing tool.        Technical Marketing Manager     Jan 1998   to   Jan 2001      Company Name   Ôºç   City  ,   State   Managed all collateral for the Financial Services business unit via the Intranet. Customized web-based solutions to support marketing initiatives. Assisted other business units in developing their information management processes. Worked with team to develop Point Of View documents central to differentiating the company in the marketplace. Built and maintained web-based reference tool using HTML, Active Server Pages, VBscript, Javascript and CSS. Reduced e-mail ""spamming"" and improved effectiveness of organizational communication channels through developing and implementing web-based newsletters. Coordinated strategic project initiatives across offices and teams. Modeled a process for tracking, updating and utilizing client reference-ability data.       Education      BA  ,   Communication    Rutgers University   Ôºç   City  ,   State  ,   US   BA in Communication, Rutgers University, New Brunswick, NJ, December 1997 ORGANIZATIONAL MEMBERSHIPS Founding Father of Alpha Kappa Lambda Fraternity, Rutgers University, Gamma Gamma Chapter       Accomplishments    Creative, hands-on Marketing professional with experience across industries including Consumer Packaged Goods, Human Resources, Financial Services and Information Technology. Able to communicate effectively as a liaison between creative, technical and business personnel. Demonstrated success in solving communication and technical problems through creative solutions. Recognized for streamlining processes and fostering teamwork. Expertise includes      Affiliations    Founding Father of Alpha Kappa Lambda Fraternity, Rutgers University, Gamma Gamma Chapter      Skills    Marketing, Clients, Account Manager, Increase, Interactive Media, Promotional, Satisfaction, Testing, Usability, Usability Test, Usability Testing, Web Based, Web-based, Prototype, Prototypes, Sales, Sales Team, The Sales, Web Portal, Active Server Pages, Css, Financial Services, Html, Intranet, Javascript, Organizational Communication, Solutions, Technical Marketing, Vbscript, Brand Management, Business Development, Client Relations, Copywriting, Human Resources, Liaison, Project Management, Web Design   "
DIGITAL-MEDIA,"         SOCIAL MEDIA COORDINATOR       Summary    To secure a position within an organization where I will be able to apply the extensive skills and abilities that I have acquired through my education and work experience in the advertising, marketing and social media fields.      Highlights          well-versed on social media channels (paid and organic) trends, content development, and community engagement¬†      Account management  Client relationship   Google analytics  Direct mail campaigns  Fluent in  Spanish¬†             Experience     10/2016   to   02/2017     Social Media Coordinator    Company Name   Ôºç   City  ,   State     Managed new product and content releases.   Creates and schedules weekly content for client's professional social media accounts  Utilize applications such as Canva, Sendible, basecamp, Google+, Cyfe and more¬†  Manages and¬†measures clients social media accounts for follower analysis, reach, and growth.  Prepared detailed marketing forecasts on a monthly basis.  Design, administer and launch email marketing campaigns using MailChimp.¬†  Worked effectively in a heavily cross-functional, fast-paced environment.         09/2015   to   Current     Sales Associate    Company Name   Ôºç   City  ,   State      Suggest key looks and incorporates the latest trends and current promotions based on the customer's individual style.  Assist store in meeting and exceeding daily sales goals Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom   Partner with management on performing stock transfers, damage outs, and shipment receiving   Comply with operational standards, to include following safety policies and proper censoring of merchandise.¬†         06/2015   to   08/2015     Marketing Sales Intern    Company Name   Ôºç   City  ,   State      Maintained Launch Trampoline Park social media accounts including Twitter, Facebook & Instagram  Promote summer events thought their social media  Vendor outreach regarding the summer program         01/2015   to   05/2015     Events Coordinator    Company Name   Ôºç   City  ,   State      Vendor outreach providing detailed information on the event   Contacting businesses for raffles and sponsorship   Tracking In-kind gifts   Event coordination and set up   Management of volunteer activities such as shoreline cleanups.          Education     2016     Bachelor of Arts  :   Communications (Advertising)    Rhode Island College   Ôºç   City  ,   State  ,   United States     Minor
in Marketing  Communication Club member    Honor
Society of the National Communication Association     Dean List         Languages     Bilingual ¬†  (English / Spanish)       Skills       Excellent
use of Word, Excel and PowerPoint     iMovie,  ¬†Photoshop, MS Publisher, and Final Cut Pro     Advance Knowledge of social networks and social media tools, Facebook, Instagram, Twitter, Pinterest,
YouTube and Snapchat, sendible, cyfe, basecamp and more. ¬†  Strong writing skills  Research abilities  Strong Organization and planning skills  Confidentiality     "
DIGITAL-MEDIA,"         PAID MEDIA SPECIALIST       Summary    Enthusiastic employee with a record of high quality work, excellent interpersonal skills, and a strong work ethic. I am seeking a career with a company that values hard work, open communication, and offers opportunities for growth   and personal improvement.        Accomplishments      Angie's List Developing Professionals Network    March 2014-Present.  Promote career development and employee culture through educational and social events.        Experience     08/2016   to   Current     Paid Media Specialist    Company Name   Ôºç   City  ,   State      Collaborate with agency partners and marketing leadership to execute Angie's List offline advertising strategy.  Responsible for planning and implementing 2017 offline media plan of ~$14M, which accounts for 57% of marketing's membership sales goals.  Manage relationship with radio partners, TV media agency of record, and other offline media contacts.  Work closely with online marketing team and digital agency partner to align media plans between online and offline tactics, focusing on advanced TV and OLV.         04/2015   to   07/2016     Coordinator    Company Name   Ôºç   City  ,   State      Supported the marketing leadership team, acting as a liaison across seven marketing channels and among several agency partnerships.  Coordinated and executed formal RFP process for digital, creative, and media agency searches that resulted in media buys greater than $50M.  Organized quarterly marketing summits with marketing leadership and agency partner teams.  Managed monthly marketing department wide meetings for 11 teams, consisting of ~65 employees.  Point person for contract management process, and implemented any new software and processes for marketing department, including SharePoint and Procure-to-Pay system.  Angie's List top 20% performer Q3 & Q4 2015.         06/2013   to   04/2015     Member Care Trainer    Company Name   Ôºç   City  ,   State      Constructed training plan to roll out new CRM software to Member Care department managers and approximately 300 Member Care team members.  Designed and implemented a modular new hire training program for the Member Care department comprised of six cross functional teams.  Successfully on boarded and prepared approximately 300 new employees for various positions including membership sales, customer care, and member retention.  Angie's List top 10% performer (2014), top 20% performer (Q4 2013 & Q3 2014).         06/2012   to   06/2013     Member Services Representative    Company Name   Ôºç   City  ,   State      Provided exceptional customer service answering inbound phone calls from members.  Documented member feedback on hiring experiences with service companies.          Education     May 2012     Bachelor of Science  :   Management Marketing Communications    Purdue University   Ôºç   City  ,   State      Management Marketing Communications        Work History            Company Name                Skills    advertising, agency, contract management, CRM, customer service, customer care, functional, hiring, leadership, marketing, media plans, media plan, meetings, SharePoint, online marketing, processes, radio, RFP, sales, strategy, phone, TV   "
DIGITAL-MEDIA,"         SOCIAL MEDIA COORDINATOR         Highlights          Microsoft Office (e.g. Word, Excel and Power point)  Intermediate knowledge of Photoshop  Intermediate Knowledge of WordPress  Proficient knowledge of social media platforms (e.g. Facebook, Instagram, Twitter, Polyvore)  Proficient in e-ClinicalWorks software, QuickBooks, and Multichannel Order Manager              Experience      Social Media Coordinator     Sep 2015   to   Current      Company Name   Ôºç   City  ,   State     Proposing creative strategy in collaboration with marketing director
         Adding 45 quality boards on Pinterest and resulting in 47% follower growth
         Posting on Twitter and Instagram at least once a day
         Keeping track of social media trends and competition via Alexa Rank and Google Analytics
         Creating relevant contests to grow brand recognition and excitement.         Social Media Intern     Nov 2014   to   Feb 2015      Company Name   Ôºç   City  ,   State     Website and social media optimization
         Monitoring and posting on blogs, forums, and social networks
         Online outreach and promotion using Facebook, Twitter, Instagram and email marketing.         Bookkeeper     Sep 2013   to   Dec 2015      Company Name   Ôºç   City  ,   State     Inputting vouchers, invoices, checks, account statements, reports, and other records
       Managing charges and refunds
       Recording business transactions and key daily worksheets to the general ledger system.         Medical Record Clerk     Jan 2008   to   Jan 2013      Company Name   Ôºç   City  ,   State     Transferring patients' data into DOH website
        Reviewing 500+ records for completeness, accuracy, and compliance with regulations on a monthly
          basis
        preparing quarterly reports.         Education        Public Affairs Communication    Baruch College - CUNY   Ôºç   City  ,   State     Public Affairs Communication       Interests    Moma PS1 Warm Up Series 2015 and 2016
       New York Cares 2011
       Mehr NGO      Skills    Photoshop, creative strategy, DOH, email, general ledger, Google Analytics, director, Managing, marketing, Excel, Microsoft Office, Power point, Word, networks, optimization, promotion, quality, QuickBooks, Recording, social media platforms, Website      Additional Information      Volunteer Jobs
       Moma PS1 Warm Up Series 2015 and 2016
       New York Cares 2011
       Mehr NGO     "
DIGITAL-MEDIA,"         MEDIA SERVICES COORDINATOR       Summary    Life-long San Antonio resident, dedicated and technically skilled professional with a diverse background, strong people skills, team player, highly organized, excellent collaboration and communication skills, ability to multi-task and adapt well to change. Excellent in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.      Highlights         Proficient in Microsoft Office applications, Quick Books Pro, Google Tools/Apps for Education, Type 70 WPM, 10-Key by touch with accuracy, HTML5, CSS, Basic PHP, Adobe Creative Cloud, Techsmith Relay, Camtasia, Snag-it, Web Research skills, Web 2.0 tools, Video-Web conference skills,     Mass deployment and configuration of iOS device skills, Clear understanding of Project cost, Excellent Customer Service skills, Strong Analytical, Collaboration, Communication, Written, Organizational, and Multi-tasking skills.            Accomplishments     Led the development of inventory control metric system.  Decreased the number of issues in an electronic classroom by developing metric system of technology issues.       Experience      Media Services Coordinator     01/2009   to   Current      Company Name   City  ,   State     Responsible for all accounting and financial functions, AP, AR, PR, GL/bank reconciliations and month-end closing, prepare financial reports, track travel, purchase departmental supplies, upkeep of office equipment * Assists Director in budget planning based on asset tracking and depreciation of capital equipment * Responsible for the tracking of a number of expense accounts for construction projects, supply and expenses, grants and one time initiative budgets * Responsible for reviewing and processing contractor draws in a timely manner ensuring all services and supplies have been rendered * Purchaser for all AV classroom technology equipment * Monitor and troubleshoot AV technology classroom issues at a tier II level, dispatch technicians as needed * Responsible for the upkeep of helpdesk ticketing systems * Assist the Director and Audio Visual Classroom Technology Design/Project Manager in various special projects as well as provide technical support for video conferences, webinars and various other multi-media services * Assist in the management of technology in newly designed and commissioned classrooms; deploying tablet touch controls and similar multi-media equipment * Serve as the Lynda.com Campus Administrator, prepares monthly statistical reports for VP, CITO and Director * Coordinate all AV equipment delivery set ups for TU community events and visiting group events * Responsible for hiring and managing the evening supervisor as well as student workers, process payroll in a timely manner, approve vacation / sick leave, coordinate staff schedules and training * Lead social media journalist for the CLT; coordinate departmental tours, new student / faculty orientations * Responsible for the upkeep of AV inventory, demonstration of AV equipment for checkout, upkeep of 3D printer, provide technical training and support for the 3D printer        Credit Manager / Billing Coordinator     01/2006   to   01/2009      Company Name   City  ,   State     Responsible for accounts receivables and month end closing duties * Responsible for all Group Billing of accounts generating over 300K in revenue / Customized Invoicing * Responsible for all Credit card transactions and handling disputes * Responsible for all aspects of direct billing, credit references, and collections and other city ledger accounts * Conduct monthly credit committee meetings, prepare monthly write-off report * Assist Controller and Assistant Controller in developing, implementing financial/office policies * Work closely with Sales, Catering Managers to ensure all client billing requests are met * Responsible for implementing / managing new technology and trouble shoot common accounting issues        Developer     01/1998   to   01/2006      Company Name   City  ,   State    Office Manager / Leasing Manager * Office Manager and Leasing Manager for Property Management Firm * Responsible for all accounting and financial functions, AP, AR, PR, GL/bank reconciliations and month-end closing * Assistant Project Manager for construction of newly developed properties, monitor jobsite procured material and receiving and warehousing functions ensuring materials are purchased in accordance with project technical specifications * Manage subcontractor administration, review and execute contractor draws and change orders * Oversee the administrative systems/operations of the office, including interviewing, hiring and managing staff, implementing / managing new technology * Prepare and review of all trusts, power of attorneys, leases, title commitments, and other miscellaneous mortgage loan and real estate legal documents * Monitor and maintain all employee personnel files, including payroll * Maintain good customer relationship with tenants, coordinated property tours of commercial and residential properties. First point of contact to handle tenant inquires and complaints * Responsible for rent rolls, pay or vacate notices, lease renewals, rent increase notices, market rate analysis * Heavy calendar scheduling, events and meeting coordination, and travel arrangements for owner       Education      Associate of Applied Science  :   Digital Media    Northwest Vista College           2012-Present	Northwest Vista College | Associate of Applied Science, Concentration in Digital Media       Presentations     International Programs Presentation - to assist international students with various skills such as payroll deposits, obtaining Social Security card, obtaining campus employment, etc.        Skills     Accounting, Reconciliations, Closing Procedures, AP, AR, Bank Reconciliations, GL, Payroll, Project Manager, Public Relations, Property Management, Scheduling, Travel Arrangements, Budget, Correspondence, Billing, Credit, Credit Card Reconciliations, , Change Orders, Interviewing, Leasing, Office Manager, Helpdesk ticketing system and reporting, Inventory, Process Payroll, Purchaser, Technical Support, Training, Customer Service,  Excellent Customer Service Skills, Highly Organized, Microsoft Office, Ms Office, Quick Books Pro, Receptionist, Team Player, Typing, Very Organized    "
DIGITAL-MEDIA,"         SOCIAL MEDIA ANALYST         Professional Summary     Positive and upbeat Customer Service Specialist bringing 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.       Skills          Social media platforms  Complaint resolution  Creative problem solving  Medical terminology knowledge  Account management  Computer proficient  Good listening skills  Customer relationship management      Sales proficiency  Knowledge of credit disputes  Career planning  Closing techniques  Spanish translation  Interviewing  Up-selling  Record keeping and reporting            Work History      Social Media Analyst   ,     10/2018   to   Current     Company Name   ‚Äì   City  ,   State     ‚Ä¢ Assist our community and help resolve inquiries accurately with empathy and on time ‚Ä¢Investigate and resolve issues that are reported on social media such.
‚Ä¢Identify inefficiencies in workflow's and suggest solutions  ‚Ä¢ Recognize trends and patterns, and escalate issues outside the companies policy
‚Ä¢ Review the reported content within agreed turnaround times and standards of quality
‚Ä¢ Top 10% for Quarter 1&2
‚Ä¢High Accuracy
‚Ä¢ Display a strong bias to doing what's right for our community in support of leading social media objectives  ‚Ä¢ Gather, analyze and utilize relevant data to develop ways to improve the overall user experience        Sr. Career Services Advisor  ,     02/2016   to   06/2018     Company Name   ‚Äì   City  ,   State     ‚Ä¢ Assists students and graduates in securing employment in their field of training.  ‚Ä¢ Build effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities and to promote the school's qualified students, graduates and alumni.
‚Ä¢ Provides career coaching, including interviewing techniques and other job search skills training to students and alumni.  ‚Ä¢ Top 10% in the department.  ‚Ä¢ Team collaborations and meetings to identify areas of opportunity in making sure graduate is successful after finding work in their field of study
‚Ä¢ Completes telephone interviews and e-mail correspondence to prospective employers to determine their employment needs.  ‚Ä¢ Puts in tasks through system (ZOHO) to provide graduates with resources (Uber, interview attire, academic coaching etc.).        Customer Relations Controller  ,     04/2015   to   02/2016     Company Name   ‚Äì   City  ,   State     ‚Ä¢ Responsible for all disputes that come from credit card companies, airlines and consolidator's  ‚Ä¢ Recovered 2,000$ to 10,000 dollars monthly from previous and current dispute cases
‚Ä¢ Investigated reason for dispute. Reached out to clients to attain more information on their disputes
‚Ä¢ Built dispute packets with all information of customer's reservation made on Webjet.com and prepared paper work explaining all the information I've complied to fight dispute
‚Ä¢ Reviewed numerous amounts of reservations that were made on our site the night before just to make sure that the ticket/s being issued to customer were not fraudulent
‚Ä¢ Looked closely for IP address, billing address, area code, name, credit card information, departure city and destination along with when tickets were purchased. Investigated heavily that reservations being made were real reservations. I utilized social media to determine if the client has been to any of the cities or countries listed on the reservation to help solve the dispute
‚Ä¢ Worked in World Span to review reservations ticketed and Amadeus (Airline programs)
‚Ä¢ Received emails everyday by customers that book on our site. I was in charge of creating a separate cue that I worked out of to respond to client inquiries
‚Ä¢ Handled all escalated calls when client requested a supervisor
‚Ä¢ Created arbitration letters for court when it's been proven that the money is owed to us
‚Ä¢ Reached out to airline to ask for waiver to regain any money back before submitting dispute to Credit Card Company        IS Escalations Supervisor  ,     12/2014   to   02/2015     Company Name   ‚Äì   City  ,   State     ‚Ä¢ Explained status of dispute (case) as well as provide information we need to continue dispute process.
‚Ä¢ Checked with Visa when cases got to pre-arbitration  ‚Ä¢ Closed out cases
‚Ä¢ Sent letters and faxes pertaining to dispute cases.
‚Ä¢ Researched cases older than 120 days.
‚Ä¢ Wrote off amounts after review and consideration.
‚Ä¢ Followed up with customers who request supervisor phone call.        Disputes Coordinator  ,     06/2013   to   12/2014     Company Name   ‚Äì   City  ,   State     ‚Ä¢ Assisted customers with any account related questions.
‚Ä¢ 3-way conferencing merchants to help resolve before going into a dispute.
‚Ä¢ Researched into different situations for customers and category their disputes in a program called ""Chordiant""
‚Ä¢ Followed Up with customers to make sure previous situation has been taken care of, one call resolution
‚Ä¢ Reviewed documentation that needs to be submitted to build a stronger case on their dispute, set proper
‚Ä¢ Researched information on merchants to get subscriptions canceled for customers.
‚Ä¢ Worked with my supervisor and go over strategies that help engage associates with the work they do on a daily.
‚Ä¢ Attended ‚ÄúWOW"" call sessions where I assist with determining which agents have performed above and beyond.
‚Ä¢ Implemented tips to assist with lowering average handle time.
‚Ä¢ Received award ‚ÄúROAR"" for being top 5% of the department.
‚Ä¢ Participated in focus groups and brain storm on what needs to be improved and what should continue.
‚Ä¢ Assisted with process improvement, help change different functions agents do daily by reviewing the information already provided to us the simplify it to make the customer experience smooth.        Customer Service Representative  ,     07/2012   to   06/2013     Company Name   ‚Äì   City  ,   State        Answered constant flow of customer calls      Responded to customer requests for products, services and company information      Consulted with outside parties to resolve discrepancies and create effective solutions      Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns      Provided primary customer support to internal and external customers in fast-paced environment      Compiled customer feedback and recommended service delivery improvements to management           Education      High School Diploma        Sickles High School   -   City  ,   State             Skills      Social media platforms  Complaint resolution  Creative problem solving  Medical terminology knowledge  Account management  Computer proficient  Good listening skills  Customer relationship management    Sales proficiency  Knowledge of credit disputes  Career planning  Closing techniques  Spanish translation  Interviewing  Up-selling  Record keeping and reporting        Work History      Social Media Analyst   ,   10/2018   to   Current     Company Name   ‚Äì   City  ,   State     ‚Ä¢ Assist our community and help resolve inquiries accurately with empathy and on time ‚Ä¢Investigate and resolve issues that are reported on social media such.
‚Ä¢Identify inefficiencies in workflow's and suggest solutions  ‚Ä¢ Recognize trends and patterns, and escalate issues outside the companies policy
‚Ä¢ Review the reported content within agreed turnaround times and standards of quality
‚Ä¢ Top 10% for Quarter 1&2
‚Ä¢High Accuracy
‚Ä¢ Display a strong bias to doing what's right for our community in support of leading social media objectives  ‚Ä¢ Gather, analyze and utilize relevant data to develop ways to improve the overall user experience        Sr. Career Services Advisor  ,   02/2016   to   06/2018     Company Name   ‚Äì   City  ,   State     ‚Ä¢ Assists students and graduates in securing employment in their field of training.  ‚Ä¢ Build effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities and to promote the school's qualified students, graduates and alumni.
‚Ä¢ Provides career coaching, including interviewing techniques and other job search skills training to students and alumni.  ‚Ä¢ Top 10% in the department.  ‚Ä¢ Team collaborations and meetings to identify areas of opportunity in making sure graduate is successful after finding work in their field of study
‚Ä¢ Completes telephone interviews and e-mail correspondence to prospective employers to determine their employment needs.  ‚Ä¢ Puts in tasks through system (ZOHO) to provide graduates with resources (Uber, interview attire, academic coaching etc.).        Customer Relations Controller  ,   04/2015   to   02/2016     Company Name   ‚Äì   City  ,   State     ‚Ä¢ Responsible for all disputes that come from credit card companies, airlines and consolidator's  ‚Ä¢ Recovered 2,000$ to 10,000 dollars monthly from previous and current dispute cases
‚Ä¢ Investigated reason for dispute. Reached out to clients to attain more information on their disputes
‚Ä¢ Built dispute packets with all information of customer's reservation made on Webjet.com and prepared paper work explaining all the information I've complied to fight dispute
‚Ä¢ Reviewed numerous amounts of reservations that were made on our site the night before just to make sure that the ticket/s being issued to customer were not fraudulent
‚Ä¢ Looked closely for IP address, billing address, area code, name, credit card information, departure city and destination along with when tickets were purchased. Investigated heavily that reservations beingmade were real reservations. I utilized social media to determine if the client has been to any of the cities or countries listed on the reservation to help solve the dispute
‚Ä¢ Worked in World Span to review reservations ticketed and Amadeus (Airline programs)
‚Ä¢ Received emails everyday by customers that book on our site. I was in charge of creating a separate cue that I worked out of to respond to client inquiries
‚Ä¢ Handled all escalated calls when client requested a supervisor
‚Ä¢ Created arbitration letters for court when it's been proven that the money is owed to us
‚Ä¢ Reached out to airline to ask for waiver to regain any money back before submitting dispute to Credit Card Company        IS Escalations Supervisor  ,   12/2014   to   02/2015     Company Name   ‚Äì   City  ,   State     ‚Ä¢ Explained status of dispute (case) as well as provide information we need to continue dispute process.
‚Ä¢ Checked with Visa when cases got to pre-arbitration  ‚Ä¢ Closed out cases
‚Ä¢ Sent letters and faxes pertaining to dispute cases.
‚Ä¢ Researched cases older than 120 days.
‚Ä¢ Wrote off amounts after review and consideration.
‚Ä¢ Followed up with customers who request supervisor phone call.        Disputes Coordinator  ,   06/2013   to   12/2014     Company Name   ‚Äì   City  ,   State     ‚Ä¢ Assisted customers with any account related questions.
‚Ä¢ 3-way conferencing merchants to help resolve before going into a dispute.
‚Ä¢ Researched into different situations for customers and category their disputes in a program called ""Chordiant""
‚Ä¢ Followed Up with customers to make sure previous situation has been taken care of, one call resolution
‚Ä¢ Reviewed documentation that needs to be submitted to build a stronger case on their dispute, set proper
‚Ä¢ Researched information on merchants to get subscriptions canceled for customers.
‚Ä¢ Worked with my supervisor and go over strategies that help engage associates with the work they do on a daily.
‚Ä¢ Attended ‚ÄúWOW"" call sessions where I assist with determining which agents have performed above and beyond.
‚Ä¢ Implemented tips to assist with lowering average handle time.
‚Ä¢ Received award ‚ÄúROAR"" for being top 5% of the department.
‚Ä¢ Participated in focus groups and brain storm on what needs to be improved and what should continue.
‚Ä¢ Assisted with process improvement, help change different functions agents do daily by reviewing the information already provided to us the simplify it to make the customer experience smooth.        Customer Service Representative  ,   07/2012   to   06/2013     Company Name   ‚Äì   City  ,   State        Answered constant flow of customer calls      Responded to customer requests for products, services and company information      Consulted with outside parties to resolve discrepancies and create effective solutions      Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns      Provided primary customer support to internal and external customers in fast-paced environment      Compiled customer feedback and recommended service delivery improvements to management        "
DIGITAL-MEDIA,"         MEDIA SUPPORT SPECIALIST       Professional Summary     I've been working in the Technical Support field for the last 4+ years honing my professional skills as well as applying a personality that has lead me to work directly with senior level clients.¬†     This has involved traveling across the country installing hardware/software; as well as training/supporting clients in a high stress environment in the television broadcast/automotive industries.     I am not just looking for a specific position, but a company that promotes internal growth, rewards hard work, and is a place people are happy to work at.       Skills    Active Directory, Automotive, computer hardware, hardware, client, clients, data management, DC, documentation, DNS, network cabling, XML, features, file management, forms, FTP, Inspect, inventory, IP, Journalism, JSON, LAN, Law, notes, Managerial, meetings, Merchandising, Excel, Microsoft Office programs, office, Outlook, Powerpoint, Word, migration, network support, network, networking, Proof reading, Public Speaking, quality assurance, Recording, Research, sales, software developers, Strategy, supervision, System Administration, telephone, phone, Troubleshoot, web server, WAN      Skills          Team liaison  Conflict resolution  Data management  Client Facing Personality¬†  Network Setup  Hardware/Software Troubleshooting  HelpDesk Support      Client assessment and analysis  Emergency Support  Root Cause Analysis  Strong verbal communication  Self-motivated            Work History      Media Support Specialist      Company Name         02/2017   -   05/2018       Daily Tasks Inspect, configure, and deploy new and upgraded personal computer equipment according to defined plans.  Travel to client locations across the country for training on products and installation of media hardware.  Respond to end-user calls and promptly apply proper operation of equipment and software.  Install, set up, repair, and replace network computer hardware/software.  Troubleshoot network solutions including, LAN/WAN connections, TCI/IP communications, DNS configurations.  Minor experience with Active Directory, System Administration.  Perform network cabling installation, testing & configurations using networking testing equipment and termination tools.  Collaborate with other computer and network support staff to solve complex computer and connectivity problems.  Maintain and enforce various forms of IT documentation, including software licensing, HW inventory and more.  Worked as a liaison between development team and sales to cater products to clients/end users.  Provided quality assurance on software and implemented changes based on user habits and feedback.  Documented and tracked analytics of software usage to create profiles on customers to better engage current/future clients.  Minor experience with formatting and creating web technologies such as JSON/XML.  Accomplishments Worked with client feedback and software developers to implement new features that became standard in all future software releases.  Developed new methods of acquiring hardware to reduce costs by half.  Launched our products in some of the largest metro markets in the United States (NYC, DC, Philadelphia ect).  Migrated documentation from a previous administrations web server to our updated hosting service.  Redline Automotive Merchandising.         Technical Support Specialist       Daily Tasks Compose and develop routine detailed internet listings using web based software Maintaining accurate and detailed contact records with clients Ability to establish priorities, work independently, and proceed with objectives without supervision Establishes communications on a regular basis with company manager and/or staff and clients Answer telephone calls and emails, review all messages, and return phone calls in a timely manner Manages inventory systems for clients data Training new employees on daily tasks, concepts and the automotive industry Reviewing others work to meet company standards and to meet goals.  Go-to contact for large scale clients Acted as liaison between developers and clients Experience with FTP communication and functions.  Accomplishments Assisted with the migration of our previous data management system to a newly developed system.  Recruited and trained staffs that have since been promoted to Managerial/ Tier 2 positions.  Reshaped the training tools to accommodate the remote workforce.         Intern      Company Name         02/2013   -   05/2013       Daily Tasks Daily office tasks, including file management, labeling, setting appointments and meetings Active use of Microsoft Office programs including Word/Excel/Powerpoint/Outlook Use of research skills pertaining to legislation, grant opportunities, best management practices Recording of minutes/notes during various internal/external meetings Proof reading of various documents for inconsistencies and errors Development of comprehensible summaries and reports Accomplishments Participation in the development of the DCNR's 2014 Outdoor Recreation Plan Published thesis on Motivating the Youth to Recreation Outdoors.         Education      BA  :   Political Science      Indiana University of Pennsylvania   -   City  ,   State     2013      - Honors: Graduated Cum Laude 2013 / Dean's list for the Fall 2012 / Spring 2013 semesters
- GPA: 3.39
- Coursework: International Law / Legislative Process / Journalism & Mass Media / American Foreign Policy / Research Methods in Political Sci / State & Local Political System / Political Systems-Mil Strategy / Public Speaking / Judicial Process / Fund of Military Science / Comp Govt II: Non-West Pol Systems   Thesis: ¬†Motivating the Youth to Recreate Outdoors         Accomplishments      Worked with client feedback and software developers to implement new features that became standard in all future software releases.  Developed new methods of acquiring hardware to reduce costs by 30%  Launched products in some of the largest metro markets in the United States (NYC, DC, Philadelphia ect).  Assisted with the migration of our previous data management system to a newly developed system.  Recruited and trained staffs that have since been promoted to Managerial/ Tier 2 positions.  Reshaped the training tools to accommodate a remote workforce.     "
DIGITAL-MEDIA,"         SOCIAL MEDIA MANAGER         Summary    Seeking an employment position in the Marketing or Public Relations field.       Highlights          I am able to work very well with other people, as part of a team or otherwise, in an external and/or internal work environment.  I am very organized and can multi-task with ease.  I am able to take direction easily, but I am also not afraid to ask for help if needed.  I am a strong communicator and pride myself on my ability to speak and write well.  I am very familiar with most computer office programs including all Microsoft programs.  I work well under pressure and consider myself to be an effective problem solver, promoter and liaison.  I pride myself on being able to develop and nurture relationships, existing and new, with clients, patients, and/or team members on a daily basis.              Experience      Social Media Manager  ,   06/2014   to   Current    Company Name   Ôºç   City  ,   State      Running Title history on Lease holders and their properties  Entering data to be used in official Abstracts  Managing personal relationships with clients by writing ""Thank You"" letters and keeping them informed with weekly email updates  Assisting with daily office duties such as filing, organizing, and updating company/clientele information  Creating and maintaining Social Media profiles (Facebook, Twitter, Instagram) for the Candidate  Creating and implementing strategic plans for Social Media posts to try and broaden our outreach (i.e. posting relative articles on social or political issues in our community and asking followers for their feedback, posting pictures of every fundraiser, appearance or social event that the campaign/candidate has held or attended, engaging followers in conversation on the campaign page to learn about their concerns and hopes for the future of our community and how Andr√© Comeaux can help make them a reality)  Helping plan campaign fundraisers and events for the Lafayette community ‚ó¶ Examples: * Planned and implemented a ""Meet the Candidate"" social gathering at a local restaurant for current students and recent graduates to come together and discover ways they can volunteer for the campaign, raise money, meet Andr√© Comeaux and learn about his objectives * Helped plan and implement several fundraisers for both the Lafayette and Baton Rouge community which gave supporters the opportunity to volunteer their time and money to help fund the campaign * Helped design the website, campaign ""push card"" and campaign t-shirt          Marketing Intern  ,   01/2014   to   05/2014    Company Name   Ôºç   City  ,   State      Creating and posting numerous Social Media posts on various outlets (Facebook, Twitter, Instagram, Constant Contact) to engage followers and encourage attendance to events  Designing and sending out weekly, sometimes daily e-Blasts (via Constant Contact) to ticket holders and the general public about upcoming events, getting involved with volunteering, etc.  Volunteering for Art Walks in Downtown Lafayette & various concerts, taking pictures at certain events and fundraisers, and assisting the Marketing Director with different tasks on a daily basis such as organizing and designing promotional pieces including flyers, postcards and the Center's website          Sports Intern  ,   09/2013   to   02/2014    Company Name   Ôºç   City  ,   State      Assisting the Sports Director with filming high school football games  Recording names, numbers and scores of each game  Cutting film and reviewing/editing the script for the teleprompter for the Sports Director before he went on-air          Nanny/Caregiver  ,   01/2012   to   02/2014    Company Name   Ôºç   City  ,   State      Basic caregiver for three small children for 4-6 hours everyday  Provided discipline according to their ages (5, 10, and 13) and, in accordance with their parents' guidelines, gave them everyday chores and responsibilities to accomplish i.e. getting their homework done right after school and in a timely manner, cleaning their rooms, dressing themselves for extra-curricular activities, etc.          Sales Associate  ,   05/2011   to   12/2012    Company Name   Ôºç   City  ,   State      Greeting and assisting customers on the main floor  Working the register  Re-stocking shelves and taking inventory on a weekly basis and major inventory over the summer  Wrapping gifts  Creating flyers and postcards to help advertise monthly sales or discounts  Designing various window displays          Education      Bachelor's  :  Public Relations, Business      University of Louisiana at Lafayette   Ôºç   City  ,   State  ,   US    University of Louisiana at Lafayette, Lafayette LA Public Relations/Liberal Arts, May 2014 Bachelor's degree in Public Relations with a minor in Business         Accomplishments    As part of one of my last core Communications classes at The University of Louisiana at Lafayette, better known as Campaigns 490, students were divided into 5 teams of 5 to create a campaign for a specific client, the ULL Communication Department. The proposal was to increase recruitment numbers by 20% in the next year. Each member of the team had a unique job and mine was Editor, which entailed reviewing, proofreading, and finalizing the group's final written reports and social media sites. After a semester of gathering and analyzing research, developing a campaign based on objectives, creating a new branded image and evaluating the plan for the department, the Department of Communication chose our campaign as the winning group proposal      Professional Affiliations    THE ANDR√â COMEAUX CAMPAIGN , Lafayette, LA      Skills    Associate, Basis, Greeting, Inventory, Monthly Sales, Sales, Sales Associate, Sales Or, Stocking, Marketing, Posting, Clients, Filing, Increase, Liaison, Problem Solver, Proofreading, Recruitment, Very Organized, Games, Promotional, Public Relations   "
DIGITAL-MEDIA,"         SENIOR MANAGER, DIGITAL MARKETING       Summary    Experienced digital marketer equal parts analytical and creative thinker with a passion for disruptive technologies, data, and storytelling. Six years of experience with retail market leaders in CRM, email marketing, mobile marketing, social media, analytics, and digital advertising. Open and clear communicator with demonstrated abilities to setting a strategic vision with disciplined execution.      Experience      Senior Manager, Digital Marketing   09/2017   to   Current     Company Name   City  ,   State       Responsible for creating and executing monthly retail calendar including product, promotional, and marketing strategies to meet sales plans and drive growth¬†  Lead the development and ongoing optimization of channel strategies including email marketing, mobile marketing, paid media, and social media to increase customer engagement and LTV  Own customer and site level analytics working cross-functionally to optimize channel performance, as well as, inform product development, content creation and customer acquisition strategies   Plan and manage budgets in excess of $5M¬†that drive incremental ROI against business objectives    Manage, mentor and develop a social media coordinator to drive engagement, follower growth, and site traffic            Digital Marketing Manager, Customer Retention   07/2016   to   09/2017     Company Name   City  ,   State       Created Customer Lifecycle Program generating a $256K annual lift amongst Active and At Risk
customers







Won back Lapsed customers through targeted promotional messaging at a 18% conversion rate¬†  Piloted social advertising segmentation strategy driving a positive lift at a 551% Return on Ad Spend (ROAS)  Overhauled affiliate strategy increasing ROAS 26%, revenue 4%, and brand mentions 480%          Online Marketing Specialist   07/2015   to   07/2016     Company Name   City  ,   State       Created over 400 US online marketing activities annually increasing related selling 21% YOY and 38% to plan   Analyzed and optimized traffic across all online channels on a weekly basis  Managed SEM budget to drive traffic and conversion based on forecasted selling  Launched and led affiliate advertising pilot with 35% revenue growth  Acquired over 35K emails per week through advertising, and in-store SMS program          Global Digital Advertising & Analytics Coordinator   07/2012   to   07/2015     Company Name   City  ,   State       Identified key drivers of brand health using Boolean data logic via social listening analytics software¬†  Increased brand mentions on social media 45% through brand ambassador programs  Awarded top mobile advertising campaigns of 2015 by Mobile Marketer for virtual eyewear try on  Planned digital, mobile, and social advertising exceeding time spent and CTR industry benchmarks 300%           Education and Training      Bachelor of Science  :   Business Administration   2012       University of Southern California   City  ,   State       Concentrations in Marketing and Entrepreneurship        Skills







Analytics Software: Google Analytics, Omniture, Looker, Adobe Social, Netbase, Simon Data  Email Service Provider: Bronto, Apsis     "
DIGITAL-MEDIA,"         DIGITAL MARKETING SPECIALIST       Summary     Digital marketing professional experienced in sales, marketing and account management. Google AdWords and Analytics certified with skills including PPC/SEM, lead generation, analytics, SEO, social media, landing page optimization, and creative work. Out-of-the-box creative problem solver, capable of meeting deadlines under pressure. Detail oriented with exceptional communication skills (verbal/written).        Skills      Digital Marketing Strategy¬†  Search Engine Marketing  Search Engine Optimization  Social Media Marketing           Experience     06/2017   to   Current     Digital Marketing Specialist    Company Name   Ôºç   City  ,   State      Maintain clients' online presence, and ensuring that their products and services are effectively communicated to their target audiences.  Optimize advertising spending by implementing proper Adwords account structures, negative keywords, and A/B split testing.  Use Google Analytics data to modify site content, achieve goals, and reach KPI's, including CPC, CTR, quality score, and ROI.  Familiar with SEO strategies like competitive keyword research, domain authority analysis, and link building.         02/2016   to   07/2017     Store Manager    Company Name   Ôºç   City  ,   State      Supervises and motivate team members to meet daily high standards of cleanliness, efficiency, and customer service at all times.  Manage work schedules within established budgets for optimal store coverage.  Monitor sales and labor cost issues daily with a goal to maximize profitability without sacrificing customer service.         09/2013   to   11/2015     Sales Representative    Company Name   Ôºç   City  ,   State      Responsible for customer support, orders, and quotations via phone, fax, email, and person-to-person interaction.  Meets and/or exceeds sales and profit goals by following up on sales leads, monitoring market trends and growing the positive reputation of the company.          Education and Training     2016           Mt. San Antonio College   Ôºç   City  ,   State             2017       Digital Marketing    Career Blueprint   Ôºç   City  ,   State           "
DIGITAL-MEDIA,"         CHIEF DIGITAL OFFICER       Summary     I am a highly motivated and versatile digital
strategist, storyteller and creative enabler.¬†I've built and led teams within communications and marketing agencies focusing on Digital Strategy, Content Marketing and Influencer Engagement. Working closely with varied teams, internal and external, to devise the best audience modeling, CPG, B2C / B2B strategies, SEO/SEM, creative development,
          production cycles, digital media, applications and mobile innovation geared to
          drive results.   https://about.me/broadbandito           Career Goal      Providing strategic guidance and execution support of core digital activity for a portfolio of Henkel brands. ¬†Specifically,¬†Senior Digital Marketing Manager - 170000NU        Experience     02/2015   to   12/2016     CHIEF DIGITAL OFFICER    Company Name   Ôºç   City  ,   State      Built internal digital practice and capabilities, client digital strategies ¬†and creative execution to reach
consumers, locally and globally, in the cluttered digital, mobile and social arena  Focused on overall digital growth strategy for the agency. Developed and managed the execution of multi-channel digital strategies for existing
          client base and new business efforts  Tripled digital revenue in 12 months to $6 million, annually  Clients of Note: Revlon, Elizabeth Arden, Remington, Allergan, Galderma¬†         02/2012   to   02/2015     VICE PRESIDENT DIGITAL STRATEGY, Dentsu Aegis    Company Name   Ôºç   City  ,   State      Formulate content marketing strategies and
direction for client base and new business efforts  Deliver strategy, manage client and vendor relations, employee
engagement and B2C / B2B programs  Created and managed digital presence in Arkansas and NYC and Chicago, as well as mentoring in digital / social across
3 offices ¬†  Agency digital revenue growth from $250k to over $1million, annually  Clients of note: Walmart, P&G, Hilton Hotels, Cracker Barrel         02/2010   to   02/2012     SENIOR VICE PRESIDENT - Digital    Company Name   Ôºç   City  ,   State      Identified opportunities for
     growth in marketing efforts via digital channels & social media
     strategy, engagement and execution  Deliver client presentations,
branding opportunities, prototype development and evaluation of digital assets, distribution and audience identification  Developed
& implemented digital platforms, social plans & content marketing
efforts.


 Built digital/creative
     capabilities for overall agency through staffing, new
     offerings & streamlined production methods
 Educated agency in WOM marketing,
     digital and social environment and opportunities.
  Developed
extensive pricing guidelines for agency services. (vended and internal)¬†












Doubled overall digital revenue for the firm in
first year of expansion   Clients of Note: Disney, T-Mobile, General Mills, Burger King         02/2005   to   02/2010     SENIOR VICE PRESIDENT, Digital Content    Company Name   Ôºç   City  ,   State      Oversaw strategy and execution for social media engagement efforts, content creation and distribution   Pioneered emerging digital platforms for wide array of client and new business endeavors   Managed a $6+ million dollar
     P&L with staff in LA, Seattle, Chicago and New York  Worked closely with analytics and
     research vendors to develop and deliver desired results  Assisted business development opportunities and added to agency thought
     leadership and mentoring¬†  Clients of note: Starbucks, Ebay, Unilever, Pepsico, Microsoft          NOTABLE CAREER ACHIEVEMENTS      CNN  - EMMY and Cable Ace awarded Journalist 1989/96   CNN.com  - Original member of launch team CNN.com¬†   WIRED  +  MSNBC  Created Internet/TV programming 1996/97   DIRECTV  +  TECHTV  Pioneered interactive television 1997/98          Education     1987     Bachelor of Science  :   Journalism    UCM   Ôºç   City  ,   State  ,   USA            Additional Information      BS degree in related field and 10-15 + years experience  B2C / B2B marketing focused in digital sector across multiple activities (e.g. media, search, social media, e-commerce)  Content development, distribution, SEO/SEM  Understanding of traditional media channels (TV, Print, OOH)  Understanding of media planning (e.g., CPM, reach/frequency, etc.)  Ability to manage/mentor junior team members  Understanding of digital shopper marketing, CRM/data-driven marketing,¬†audience modeling/targeting, research and analytics      "
DIGITAL-MEDIA,"         DIGITAL MERCHANDISING ANALYST       Summary    Bring six years of experience across Marketing, Merchandising, Finance and Retail to help build strong cross-functional working relationships in order to enhance the profit and reach of Digital Marketing and Social Media to consumers.      Experience      Digital Merchandising Analyst     09/2014   to   Current      Company Name   City  ,   State      Report on sales trends and observations
 to influence merchandising decisions.   Apply search term reporting and
SEO ranking results to improve overall website experience through
navigation, category levels and product detail pages (PDPs)  Manage seasonal campaigns and ensure they are executed across email, social, affiliate,
indirect retailers, and verabradley.com  Executes all omni-channel
promotions on verabradley.com.   Manages the Digital Product Content
Coordinator to oversee all onsite search, SEO execution, navigation,
product attributes and search reporting         Digital Merchandising Coordinator     08/2013   to   09/2014      Company Name   City  ,   State      Managed data spreadsheets for product
pricing, product and sku level data/attributes, and taxonomy.   Coordinated product descriptions and
photography requests for each season's launch.   Supported affiliate channels, email marketing and creative team on product recommendations and photography   Merchandised and analyzed web product performance and identified action items¬†
          Payroll Coordinator     05/2012   to   08/2013      Company Name   City  ,   State      Managed time keeping system, worked directly with all managers on system or timecard issues
  Assisted and processed biweekly payrolls for various pay cycles  Trained 200 people on time keeping system and implementation of new modules
  Implemented 5 different systems for conversion, upgrading, and improvement
  Led training of managers and employees on new systems requirements and capabilities.         Education and Training        MBA: Marketing and Management   March 2017     Indiana Tech   City  ,   State      GPA: 3.8        Bachelor of Science  :   Business Management & Accounting   May 2010     Huntington University   City  ,   State      GPA: 3.35       Skills      Vendor Relations: Invodo (product videos), BloomReach
(Merchandising Analytics), LoopCommerce (Gift Now), Olapic (UGC),
Certona (Suggested Selling Tool), Amazon (Amazon A+ Pages).  Website Platforms: OCP (Site Manager), ATG (Oracle), Endeca  Professional Skills: Email Marketing, Merchandising, Retail Marketing, Product Analysis, Social Media Marketing, Management, Digital Marketing, Styling, Excel, Project Management, Campaign Management.    ‚Äã    "
DIGITAL-MEDIA,"         DIGITAL ADVERTISING OPERATIONS INTERN           Skills          Customer support, multitasking, general computer repair skills  Skills & Other Organization Involvement  Adobe Creative Suites, Photoshop, InDesign, Microsoft office, Google Docs  Proficient in social media (Facebook, Twitter, Tumblr, Instagram, etc.)  Extensive Art History knowledge and Studio Art  Fluent in ASL (American Sign Language)                Experience      City  ,   State    Digital Advertising Operations Intern   05/2016   to   08/2016       Assisted Digital Advertising Operations Manager with daily tasks including pulling metrics (open, sent and click through rates, total impressions, etc.), launching ads, coordinating finished ads with clients, creating and scheduling newsletters and promotional / travel / food emails, posting blogs, adjusting copy, making corrections as needed to site content, including directories; also, completed an outline for a video series for D Magazine with other interns
Skills/Knowledge Acquired: Double Click for Publishers, Google Analytics, WordPress, Live Intent, and Hubspot.          Company Name    City  ,   State       08/2014   to   01/2014       Assisted students with computer needs, both desktops and laptops (basic support and repairs), checked students in and out, monitored students to ensure safety and rule compliance, restocked printing supplies, performed basic printer repairs as needed, ensured clean and organized facilities.          Company Name    City  ,   State       10/2012   to   12/2015       Supported and served customers in the tasting room, handled purchase transactions receiving both cash and credit card payments, organized wine inventory and related merchandise, updated wine club members on upcoming events, restrictions and changes to memberships, prepared and restocked tasting room to ensure quality service, opened / closed facilities including indoor tasting room, outdoor pavilion and grounds, cash register set up and end of day balancing
Skills Acquired:  Customer relationship management and confidence in dealing with people, money management, multitasking, organization, inventory management and basic computer skills.          Company Name    City  ,   State    Supervisor / Key holder   10/2010   to   Current       Supervise day to day activities of two largescale college bookstores that provides service to the University of Texas at Dallas community and area community colleges.  Manage textbook rentals, purchases and buybacks, coordinate book orders from wholesalers and publishers, handle escalated issues from third party sellers, coordinate scholarship eligibility with schools for both ordering and payment (academic and disability), perform collection calls for leased books and report uncollected funds to collection agencies, assist in spirit wear selection and ordering, designing marketing campaigns and inventory, responsible for opening and closing the stores
Skills acquired:  People management / supervisory skills, customer service, communication, time management, collections, vendor management / relationships, inventory management.          Education and Training      Bachelor of Science  :  Journalism and Mass Communication Advertising Art and Design   December 2015     Texas State University          Journalism and Mass Communication Advertising Art and Design        General Advertising course work including:  Advertising and Media Sales, AD Copy Layout 1 & 2, Media Planning, Visual Communication, Writing for Mass Media, Media Law and Ethics, Advertising Campaigns, and Advertising Media Sales; Art History and Studio Art including Digital Studio, Painting, 2-D Art, and Drawing              Interests    Participated in One Club Advertising Boot Camp at GSD&M May 2015 (mentor program); built mock creative campaign for Popeye's Chicken
*Student Association for Campus Activities member
*Texas State Ad Club Member - networking program
*Participated in Competitive Soccer for 10 years      Skills    academic, Adobe, Photoshop, ads, Advertising, AD Copy, American Sign Language, Art, basic, book, cash register, closing, computer repair, basic computer skills, content, credit, Customer relationship management, clients, customer service, Customer support, designing, desktops, funds, Google Analytics, Drawing, InDesign, inventory management, inventory, laptops, Layout 1, Law, People management, marketing, Media Planning, money, Microsoft office, multitasking, newsletters, Painting, printer, quality, receiving, repairs, safety, Sales, scheduling, supervisory skills, time management, vendor management, video      Additional Information      Participated in One Club Advertising Boot Camp at GSD&M May 2015 (mentor program); built mock creative campaign for Popeye's Chicken
*Student Association for Campus Activities member
*Texas State Ad Club Member - networking program
*Participated in Competitive Soccer for 10 years     "
DIGITAL-MEDIA,"         SENIOR DIGITAL MARKETING ANALYST       Summary    Highly analytical and process-oriented data analyst with in-depth knowledge of
marketing project management, data manipulation and visualization. Furnish insights, analytics and business intelligence to advance opportunity identification, process reengineering and corporate growth.
Core Qualifications
Market Segmentation
Business Intelligence
Reporting
Regression Analysis
Business Analysis
Dashboard generation
Data Mining
Data Modeling
Statistical Analysis
Data Experiments
Project Management
Process Improvement      Highlights        Power user of MS Excel, Power BI, Power Query, Power Pivot, Qlikview Desktop, Minitab, Tableau, Google Analytics, JIRA, Salesforce, TSQL, SQL, HTML, PHP, JavaScript, MS Access, MS Visio, MS Project.
In progress - R, Python.              Experience     07/2016   to   Current     Senior Digital Marketing Analyst    Company Name   Ôºç   City  ,   State      Design and build dashboards to help analyze, monitor and visualize key performance metrics.  ADD skills, accomplishment style.  Interpret data, extract trends and identify insights or opportunities for product decisions.  Design and monitor end-user reporting tools and systems, ensuring reports are accurate and up-to-date.  Work with internal stakeholders and teams across the company.  Accomplishment:.  A 30% increase in revenue by segmenting, resulting in an incremental $2M profit.         02/2014   to   03/2016     Web Analyst    Company Name   Ôºç   City  ,   State      Extracted, transformed and loaded (ETL) customer data using code that was
    Developed.  using SQL.  Built dashboards to monitor and control marketing efforts.  Helped identify and repair datasets that are incomplete, inconsistent, or require
    cleaning.  Handled internal customer data inquiries, data investigations, or other information
    requests from project teams.  Helped investigate and understand available data sources on the market to solve
    customer site content challenges.  Accomplishment:.  A 20% optimization in marketing cost by re-allocating $2M budget to profitable areas.         06/2002   to   08/2005     Web Developer    Company Name   Ôºç   City        Developed customized web solutions using PHP, HTML, and JavaScript for clients.  Created database structures, relationships, and data types in MySQL and MS
    Access.  Accomplishment:.  Increase of 22% in sales by increasing overall visitor traffic by over 400K.          Education          Masters of Business Administration             2013     MBA      University of Redlands                 2011     Bachelor of Sciences      University of Hamburg                 2007     College - Berufsschule City Nord,              Languages    English, German, Hindi, Punjabi      Skills    budget, BI, content, clients, database, English, ETL, German, Google Analytics, Hindi, HTML, PHP, JavaScript, marketing, market, MS
    Access, MS Access, MS Excel, MS Project, Minitab, MySQL, optimization, profit, progress, Punjabi, Python, reporting, sales, SQL, Tableau, TSQL, Visio   "
DIGITAL-MEDIA,"         DIGITAL MARKETING SPECIALIST             Highlights          Strong Digital Marketing experience using Social Media platforms  Proficient in the following programs, tools, and applications:  Slack, Google Analytics, AdWords, Site Catalyst / Omniture / Adobe Analytics, Microsoft Excel and Word / Apple Pages and Numbers, Adobe Creative (Photoshop, Lightroom, Illustrator) Final Cut Pro, Avid, Mail Chimp, Constant Contact, Work Zone, Mind Jet, Salesforce, GitLab, GitHub, CVS, WordPress, Dreamweaver                    Experience      Company Name     January 2014   to   Current     Digital Marketing Specialist   City  ,   State      Strategic Management: Use expertise to interpret e-commerce merchant objectives, data insights, and digital marketing requirements into digital plans.  Push thinking on customer/merchant projects and integrate search marketing into broader digital marketing channel performance for more advanced acquisition and lead generation initiatives.  Applies analytic and technical skills to problem solve and iterate campaigns.  Observes and follows e-commerce and technology trends and resources as they emerge into the marketplace.  Analyzes and interprets raw data points to uncover new business opportunities.  Interprets charts, spreadsheets and presentations to create marketing opportunities.  Identifies needs and opportunities and develops action plans to address.  Able to think strategically and tactically.  Developers appropriate project plans and timelines, coordinates and negotiates project plans with other team members and departments.  Ensures project completion, accuracy and frequently updating senior management of project progression.  Digital Operations: Identifies process improvements across planning and account management with the goal to optimize business operations.  Working independently with minimum supervision, demonstrates digital expertise by guiding the users on best practices and teaching them how to leverage systems functionalities in effort to introduce business efficiencies.  Designs content, architecture, and layout to facilitate a responsive site and ensuring the site is optimized and is cross-platform and cross-browser compatible from customer feedback / experience and subject matter experts (SMEs).  Possesses strong organizational and time management skills, driving tasks to completion.  Develops the demand generation strategy and manages the marketing programs that drive demand for cross border products.  Digital Agility: Excels in a collaborative environment by coming up with ideas, and contributing to the conversation with quick-thinking and solutions.  Builds solid, effective working relationship with others.  Facilitates and participates in group interactions by adding to brainstorming and building on ideas.  Relates to individuals and nurtures talent is central to effectively working together.  Constructively works under stress and pressure when faced with high workloads and deadlines.  Able to adjust readily to change and adapt as needed.  Ability to express ideas clearly and convey necessary information and interacts effectively with all levels of management.  Maintains a positive attitude in the face of criticism, rejection, or failure.  Service as the market intelligence expert on the cross border audience and competition.  And a sense of humor helps make collaboration more fun.  Provides subject matter expertise for usability and FedEx.com style guide adherence across all websites and web applications.  Email Marketing & Automation: Codes and manages email marketing and marketing automation programs including set-up, scheduling, testing, tagging and deployment of one-time, recurring, and triggered campaigns.  Troubleshoots technical issues related to integration, templates, list segmentation, lead scoring and grading and other aspects of marketing automation execution, as required.  Recognizes and attends to important details with accuracy and efficiency.  Tools and Programs: Bronto Software, Dreamweaver, Sublime Text.  Search Engine Marketing:  Perform keyword research and use for on-page search engine optimization (SEO).  Research and analyze competitors and develop and implement link-building strategies.  Collaborate with development teams to ensure PPC and SEO best practices are followed.  Perform analysis and SEO strategy on site keywords, conversions, performance, traffic, and target goals to improve conversion rates.  Tools and Programs: Adobe Analytics (Omniture / Site Catalyst), Google Analytics, ObservePoint, New Relic and Google AdWords.  Digital PR:  Identifies opportunities for digital marketing and PR efforts highlighting editorial, product, and brand stories.  Creating content marketing initiatives to strategic alliance with merchants for global efforts.  Great networking skills and confidence to coordinate with key business stakeholders.  Go-To-Market and Sales:  Creates collateral for sales force, go-to-market messaging, positioning, and competitive differentiation.  Develops sales tools to support the selling process.  Plans the launch of new products and releases, product version updates, and managers the cross-functional implementation of the plan across teams.  Analysis & Insights: Conduct reporting and detailed analyses to understand performance of marketing, user experience, and content.  Evaluate campaign progress for bottom-line impact, ROI, and customer insights that lead to optimization recommendations for iterative improvements.  Monitor speed and applications to increase digital user experience (DUX) with tools and professional practices such as ObservePoint, A/B Testing, Usertesting.com, New Relic.  Manage website updates and site skeleton along with maintaining brand continuity throughout all digital web pages with analytic tools and customer interaction such as Adobe Analytics (Omniture / Site Catalyst), Dreamweaver (HTML), Parallel, Tortoise, New Relic, Adobe Experience Manager (AEM), Sketch.  Previously used CMS Wordpress.  Analyze campaign and sales data to enable informed marketing decisions.  Assimilates research data from a variety of sources, analyze, and recommend appropriate courses of action to take.  Analyzes and resolves complex issues and problems in a sound and timely fashion.  Able to prepare / analyze appropriate reports and other business correspondence.          Company Name     January 2014       Marketing and Innovative Partnership Manager   City  ,   State      Created resources and educated teachers, prospective students, and parents the value of the opportunities, exposure, experience, and high tech education Ringling College provides for their students and alumni to help advance their careers.  Gathered and analyzed data on competitor activity; and on student demographics, and preferences.  Designed surveys and opinion polls of incoming and current students.  Produced multimedia presentations combining still images, sound, text, video and animations for award show.          Company Name     January 2013   to   January 2014     Marketing Director   City  ,   State      Proposed and implemented new procedure to pricing tiers for sponsorship that increased involvement by 5% from previous years.  Conceived and executed marketing strategies and programs to increase the profitability of new and existing products and services.  Planned, directed, and implemented Sarasota Film Festival's marketing communication activities.  Created a marketing plan for the 2014 Festival increasing Box Office Opening Sales by a record breaking 16%.  Overall event and film sales increased by 18% from previous year.  Relied on extensive experience and judgment to plan and accomplish goals.  Communicated consistent messages across print, radio, TV, and digital media.  Produced, or acted as liaison with companies that produced, advertising, and marketing collateral.          Company Name   January 2009   to   January 2014     Marketing Consultant and Creative Manager           Consulted small businesses on how to improve their own SEO.  Managed website, SEO, keywords and implemented the social media, and digital marketing strategies ranking Ashley Photography the top searchable photographer in the Caribbean.  Built WordPress blogs and coding including website design, developing, and executing site and redesigns.  Developed and maintained a comprehensive social media strategy that defined how social media marketing techniques will be applied to increase visibility and traffic across all brands and products.  Lead the development of organization - wide social media management standards, policies and rules of engagement for social media.  Customized, edited, and created digital image art for clients.          Education      University of Florida      Bachelor of Science              Certified Professional Photographer (CPP)
FedEx ""Rising Star"" for teamwork              Skills    account management, Adobe, Dreamweaver, Photoshop, advertising, Apple, art, Automation, Avid, business correspondence, business operations, charts, CMS, com, competitive, content, conversion, clients, CVS, driving, e-commerce, editorial, Email, senior management, fashion, Film, Final Cut Pro, functional, Google Analytics, HTML, Illustrator, image, layout, Dreamweaver
3, marketing plan, marketing strategies, marketing, market, marketing collateral, marketing communication, Market and Sales, messaging, Microsoft Excel, Mail, Office, Word, works, multimedia presentations, networking, optimization, organizational, page, Photography, Photographer, policies, positioning, presentations, PR, pricing, coding, progress, project plans, express, quick, radio, reporting, Research, selling, Sales, scheduling, search engine optimization, Social Media platforms, sound, spreadsheets, stories, strategy, strategic, Strategic Management, supervision, surveys, teaching, teamwork, TV, time management, video, web applications, website design, website, websites, web pages   "
DIGITAL-MEDIA,"         DIGITAL MARKETING ASSOCIATE       Summary    Dynamic and highly enthusiastic individual with keen business acumen seeking a position in Marketing and Advertising to apply advanced customer service skills and uncommon creative mindset to bring a positive initiative to your business operations and an upward curve to your company revenue growth Skilled marketing professional focused on exceeding revenue goals, driving high-volume new user acquisition, and growing subscription-based businesses Well versed in all aspects of marketing campaigns from concept development to execution and launch Highly organized individual with strong knowledge of business organization and processes as well as management techniques who constantly strives for self-development and education welcoming every opportunity to expand intellectual, cultural, and professional horizons Highly competitive team player and multitasker seeking to positively contribute to overall team performance and the achievement of all established corporate objectives Efficient communicator with an uncommon ability to relate to people and provide excellent customer service Responsible professional with strong analytical skills and a proven ability to produce a range of solutions as well as work under stress still delivering good results Account Management Brand Development Sales Promotion	Multi-Media Marketing Campaign Planning & Execution CRM & Profit Maximization	Strategic Media Placement Market Analysis Customer Service	Advertising       Experience     05/2016   to   11/2016     Digital Marketing Associate    Company Name   Ôºç   City  ,   State      PatientPop is one of the top 20 fastest growing startups in Los Angeles and is the first growth-focused platform that accelerates new patients growth by automating practice marketing and eliminating the need for dedicated marketing resources.  Optimize web presence and visibility of healthcare professionals.  Create, oversee and audit social media pages, health directory profiles, Google Analytics, Call tracking, etc.  Assist in fostering retention of healthcare professionals current client base and draw new client base.         02/2013   to   08/2013     Account Manager    Company Name          Performed a whole range of an online marketing account manager's duties while serving The Beauty Box, a multi-brand of a major beauty company in the Brazilian market, Botic√°rio Group, which was created to compete with Sephora group.  Responsible for tracking all social media platforms and campaigns including Facebook page, Blog, e-commerce, Instagram and Twitter.  Coordinated job scheduling, approval, and creation of online campaigns and key visuals or messages.  Noted by senior management for efficient management of client-agency relations.         05/2011   to   Current     Account Manager    Company Name          Accountable for managing accounts for Transitions Lenses, Unidas Car Rental, Berlitz Language School, and Climatempo.com.br Operated as a lead point of contact for any and all matters specific to my clients, thus building and maintaining strong and long-lasting customer relationships Attended meetings with clients as well as created briefings for other employees Formulated strategies and passed proposals to senior managers Contributed to campaign development as well as monitored and chased work progress.            Personal Information    PERSONAL SUMMARY      Skills    Advertising, agency, com, draw, client, clients, e-commerce, senior management, Google Analytics, managing, marketing, market, meetings, online marketing, page, progress, proposals, scheduling, social media platforms      Additional Information      PERSONAL SUMMARY     "
DIGITAL-MEDIA,"         DIGITAL PREMEDIA SPECIALIST       Summary     Highly creative and multi-talented Graphic Designer with more than  ten  years in print packaging design, advertising, marketing and brand development.        Highlights          Adobe Creative Suite (Photoshop, Illustrator, InDesign, Dreamweaver, Fireworks & Flash, Acrobat & Distiller)  Esko Automation Engine Print Workflow Management System  Word processing, presentation tools within the Microsoft Office Suite of applications (Word, Excel, Access, PowerPoint)  Familiar with commercial printing for four color and spot printing processes and pre-press file preparation fundamentals such as design, preflight, proofing, typesetting, ink densities, color separation, color calibration, trapping, screen angle application, cutbacks etc.  Digital photography , image manipulation and color correction for different formats (tiff, jpeg, eps, png etc) for screen or print output.  Project tracking, collaboration and document control and management software such as SAP, Lotus Notes and SharePoint.  Ability to troubleshoot hardware/software problems in a Mac/Windows environment.  Network management: Setting up, creating and assigning user accounts. Maintaining file hierarchy and updating digital asset database on server.              Experience     05/2015   to   Current     DIGITAL PREMEDIA SPECIALIST    Company Name          Utilizing Graphics production software to develop press ready files in a commercial printing environment for a company that specializes in digital, lithographic (offset) and flexographic printing, with a daily output of over 30 million label impressions on different substrates for the nation's foremost consumer packaged goods brands including private labels, manufacturer and store branded packaging.  Conducting preflight checks on inbound customer files to establish if they meet Gamse's minimum standards for reproduction, government regulations and brand and manufacturer guidelines.  Planning and guiding customer press check tours within the plant to insure that all project components are in place and that all issues that may arise on press are taken care of in a timely manner.  Working in collaboration with business leadership to facilitate the needs of our customers and vendors by educating them on Gamse's capabilities, while helping to identify the most suitable printing methods for their projects.  Collaborating with press room staff  to improve on customer deliverables and finding ways to reduce wastage of materials during production, researching and testing alternative substrates and overall process improvement by better documenting key issues and lessons learned on individual projects while maintaining superior product quality at reduced cost to the company.  Maintaining digital asset and mechanical artwork database and working to harmonize the numerous print workflows by reducing and/or eliminating redundancies within the system.         03/2014   to   03/2015     TRANSLATION & LOCALIZATION SPECIALIST    Company Name          Products, Equipment & Services Working with a team of Graphics and Labeling Specialists, Technical Writers and Software Developers, to facilitate the translation of training publications, including user's manuals, medical reagents package inserts and medical instrumentation software localization for BD's Label Design and Development department for the European, Middle Eastern, Asian and African markets which comprise of a total of over 30 different languages.  Managing a $2 million plus translation and software localization budget for BD's Label Design and Development department and insuring projects are delivered on time and within estimated cost.  Working with outside translation and print vendors to find more lean and cost effective ways of submitting projects, translation resource management and submission of deliverables at project closeout.  Training new hires and contractors on best practices for creating multilingual documents.  Leading a team effort geared towards modernizing and improving departmental workflow, project management and electronic asset management systems at Becton Dickinson.         10/2006   to   03/2014     Company Name          Preparing customer art files for consumer food packaging and disposable foodservice products to Solo Cup's commercial print specifications for paper, plastic and foam substrates using in a high volume graphics department with an annual output of 15,000 - 20,000 projects.  Developing simplified template die lines using information derived from complex package engineering drawings.  Providing creative expertise to Solo Cup's Marketing department on point of sale retail advertising and packaging projects for national brands like Wal-Mart, Target, Wendy's, Starbucks and Pepsi Co.  among others.  Performing preflight check on inbound customer art files and proofreading outbound artwork.  Lead Graphics liaison and technical lead  in charge of implementing the Pepsi Co.  disposable cup global technical standards for Solo Cup Company print production plants.  Heading the team charged with process improvement through training, developing and growing a comprehensive digital and online Standard Operating Procedures resource database.         11/2003   to   10/2006     Company Name   Ôºç   City  ,   State      Helped establish Antwerpen's in-house advertising and marketing department that was responsible for conceptualizing print and electronic ad campaigns for Antwerpen Automotive Group's eleven brands, as part of a multi-million dollar, local and regional advertising initiative.  Helped formulate marketing strategies for targeted advertising by monitoring weekly retail sales.  Assisted in creating print proposals and electronic presentations targeted towards major automakers for new business initiatives.  Oversaw web team tasked with updating franchise websites and adding modern features such as an online shopping assistant and improving visibility through Search Engine Optimization.  Pioneered team responsible for design, development and integration of all corporate and brand identity projects for Antwerpen Automotive Group and popularizing the hugely successful 'Jack Says Yes' campaign and the annual Antwerpen Hyundai 1000 Challenge, geared towards selling 1,000 Hyundai vehicles in 30 days.  Coordinated advertising projects with freelance designers, commercial printers, media houses and vendors.          Education          Bachelor of Arts  :   Graphic Design/Advertising    Mimar Sinan University   Ôºç   City    Turkey    Graphic Design/Advertising        Accomplishments      Project Management Professional Training: Traditional and AGILE.  A DAY IN THE LIFE"" Baltimore Design Conference - Founder/Committee Member.  Certified Internet Webmaster HTML, CSS, and JavaScript, FTP, web server administration and networking fundamentals.        Languages    Fluent written & verbal Turkish and Swahili.      Skills    Adobe Creative Suite, Acrobat, Dreamweaver, Photoshop, ad, advertising, art, asset management, Automation, Automotive, brand identity, budget, calibration, color, hardware, database, Digital photography, features, Fireworks, Flash, freelance, government regulations, Graphics, Illustrator, image, InDesign, ink, Lotus Notes, Mac, Managing, marketing strategies, marketing, materials, mechanical, Access, Excel, Microsoft Office Suite, PowerPoint, SharePoint, Windows, Word, Network management, packaging, pre-press, presentations, press, print production, printers, processes, process improvement, Project Management, proofing, proofreading, proposals, publications, quality, researching, retail, retail sales, selling 1, Sales, SAP, Search Engine Optimization, Software Developers, translation, troubleshoot, Turkish, typesetting, websites, Word processing, Workflow, written   "
DIGITAL-MEDIA,"         DIGITAL STRATEGY MANAGER         Professional Profile      Results-oriented Digital Strategist¬†  with¬† experience ¬†creating strategic alliances between internal and external stakeholders to effectively align with, and support key digital business initiatives. Visionary and strategic thinker with solid experience managing all levels of multiple projects including budgeting and planning.         Qualifications          User-centered design¬†  Project management  Paid search  Search engine optimization      Social media marketing¬†  Website measurement and analysis  Strong communication skills  Critical thinking            Relevant Experience        Leadership: ¬†Served as key contributing member to Senior Leadership team.    Design & Strategy: ¬†Implemented digital strategy by managing¬†the design, development, and content curation for a digital library branch to expand the services offered to patrons.    User Experience & Content Quality: ¬†Rolled out website governance guiding the management of digital assets.     Research & Insights: ¬†Created website and mobile app analytics dashboard to measure traffic and usage, and assess areas for improvement.     Online Marketing: ¬†Managed ad spend of over $200k to consistently increase click through rates and online sales.     Project Management: ¬†Managed project goals, timeline, tasks, and budget to launch¬†3 website redesigns, 1 new website, and a mobile iOS application in a span of 18 months.¬†         Experience      Company Name    City  ,   State    Digital Strategy Manager   01/2015   to   Current        Accountable for the Library system's digital strategy and digital assets¬†including overseeing the management of 7 websites and an iOS mobile application.      Managed team of 2¬†of web professionals and multiple interdepartmental teams of Librarians, administrators, and Executive Leadership.      Worked collaboratively with vendors to keep projects on task, on time, and under budget.       Spearheaded cross-functional project to achieve a 12% decrease in website bounce rate and an 18% increase in engaged website visits.      Strengthened organization brand by leading a project to develop a custom iOS mobile application integrating with internal systems and a responsive website.    Directed the strategic initiative to launch the new summer program website including management of design creatives, user experience, testing and content curation.    Served as mentor to junior team members.           Company Name    City  ,   State    Web Services Manager   11/2011   to   12/2014         Managed team of 4 Webmasters and 44 content contributors across the organization.      Defined strategy and key performance indicators for public facing and internal websites.      Directed strategic initiatives to achieve and enforce website standards and governance model.      Identified strategic digital goals and measured performance against targets.      Built financial model for new business unit, including the management of a $450k yearly budget.     Served on the City/County Web Governance Board, Public Information Senior Leadership team, and Extended Information Services and Technology Senior Leadership team.            Company Name    City  ,   State    Web Metrics Analyst   02/2008   to   10/2011       Developed metrics used to determine inefficiencies and areas for improvement across 65 business units within the Global Small and Medium Business division.¬†  Tracked, analyzed and interpreted trends in website usage and engagement data.  Conducted analysis of business unit website and social media traffic data, to make design and marketing recommendations based on findings.  Drafted monthly lead and revenue reports and forecasts.  Conducted root cause analysis and presented findings and recommendations to executives and other stakeholders.  Collaborated with cross-functional teams to implement a migration from the Surfaid Analytics tool to the Unica NetInsight Analytics platform.          Company Name    City  ,   State    Website Administrator   07/2006   to   02/2008       Updated and managed existing website properties.  Translated abstract requirements into concrete user workflows and interactive designs.  Drove the alignment of business requirements, user-centered design methodology and technology factors to create successful UX designs.  Solicited feedback and validation from business and technical team stakeholders.  Conducted in-person and online user trainings to assist employees and external committee members with managing community content.  Designed and delivered mission critical change request tool using Microsoft SharePoint to ensure the highest levels of availability and performance.          Company Name    City  ,   State    Internet Marketing Manager   12/2005   to   07/2006       Developed website content, meta descriptions and page titles in support of SEO strategies.  Directed comprehensive PPC campaigns for external clients in order to increase brand awareness and boost rates of organic and paid click-through.  Planned and managed ad spend budgets in excess of $200k.  Analyzed performance of all marketing programs to identify the best opportunities for optimization.  Completed strategic competitive analysis by assessing strengths and weaknesses of competitors.  Created usability reports outlining the pitfalls that contribute to decreased leads and conversions.  Designed wireframes identifying recommendations for website improvement.  Conducted root cause analysis on isolated issues and presented findings to clients and other stakeholders.          Education      Master of Science  :  Technology Management   2010     University of Maryland, University College  ,   City  ,   State  ,   USA      Coursework in E-Commerce          Bachelor of Arts  :  Information Systems and Management   2004     Wayne State University  ,   City  ,   State  ,   USA     Coursework in Website Management          Skills       Website Design & Development:¬† HTML5, CSS3, PHP, Drupal, WordPress, InvisionApp, Adobe PhotoShop, Adobe Fireworks, Microsoft SharePoint   Online Marketing: ¬†Google Adwords, Yahoo AdCenter, Facebook Ads, Twitter Ads   Website Measurement & Analysis:¬† Google Analytics, Google Tag Manager, Mouseflow, Unica NetInsights, Coremetrics     "
DIGITAL-MEDIA,"         DIGITAL PRODUCTION MANAGER       Professional Summary    Creative
professional with extensive project experience from concept to development.
Experienced manager with strong leadership and relationship-building skills.
Over 20 years managerial experience. Looking to join a company that will
creatively challenge and provide growth opportunities.      Core Qualifications          Strong verbal communication  Computer proficient  Conflict resolution  Quick learner  Proficiency in Adobe Creative Suite, Microsoft  Extremely organized   Office products      Excel in employee development  Team Leadership  Process implementation  Skilled Operator, iGen4, Various Digital Printing Solutions and Equipment  Proficiency in Various forms of Bindery             Experience      Digital Production Manager   10/2012   to   Current     Company Name   City  ,   State        Responsible for all aspects of Digital Production for a Premium printing/ graphic design company      Delivering the highest quality production while meeting all client directed deadlines      Provided onsite training.      Successfully led key projects which resulted in increase in productivity and reduction in labor expenditures.      Worked directly with client sales, art and bindery departments to meet client deadlines.      Monitored multiple databases to keep track of Equipment and House Stock inventory levels.¬†           Director of Production   05/2005   to   06/2012     Company Name   City  ,   State       Supervision: Supervised team of ten Document Specialists   Project Development: Collaborated with team of Document Specialists in the completion of various printing, copy, and design projects.  Documentation: Wrote and edited documents to keep staff informed on policies and procedures.  Creative Problem Solving: Resolved production issues through quality control and team member development.  Process Improvement: Created new departmental procedures.  Assessed organizational training needs.  Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.  Reporting: Documented and resolved production issues with quality control.  Computer Proficiency: Used Microsoft Excel to develop inventory tracking spreadsheets.  Responsible for all aspects of Production for a Premium business to business printing/ graphic design company.  Delivering the highest quality production while meeting all client directed deadlines.  Provided onsite training.  Developed new process for employee evaluation which resulted in marked performance improvements.  Initiated procedures and maintained quality standards which resulted in 14% revenue growth.  Successfully led key projects which resulted in increase in productivity and reduction in labor expenditures.  Worked directly with client sales and service departments to meet client deadlines.  Supported Vice President of Production with daily operational functions at the Buffalo location.  Monitored multiple databases to keep track of all location inventory.          Assistant Store Manager   01/2001   to   01/2004     Company Name   City  ,   State       Responsible for all aspects of managing a retail pharmacy including inventory¬† management, financial management, goal setting, and employee development¬†   Successful completion of ""Phase One"" management training course.          Business Sales Specialist   01/2000   to   01/2001     Company Name   City  ,   State       Responsible for negotiating sale transactions with perspective small business customers in relation to all their telecommunication needs including local and long distance, toll free, multiple line and location networking, data referrals and web hosting.  Familiar with various ordering and billing systems such as BAC, DBMP, WATS OP, ON, OON and others.  Meeting monthly sales quotas Finished highest score of 99.5% on training classes.          Merchandise Manager   01/1999   to   01/2000     Company Name   City  ,   State       Responsible for all aspects of managing a retail clothing store   Successful completion¬† of moduled management training program.           Store Manager, District Trainer   01/1996   to   01/2000     Company Name   City  ,   State       Responsible for all aspects of managing a retail sporting goods store  Winner of three¬† consecutive sales performance contests resulting in 10% annual growth.           Education      Bachelor of Science  :   Communications Video Production   1997       State University of New York   City  ,   State       Communications Video Production        Associate of Arts and Sciences     1994       Onondaga Community College   City  ,   State               Regents Diploma     1992       Thomas J. Corcoran High School   City  ,   State               Skills    billing systems, Creative
Problem Solving, client, databases, Documentation, financial management, goal setting, graphic design, inventory
management, inventory, managing, management training, Microsoft Excel, negotiating, networking, organizational, policies, Process
Improvement, Project Development, quality, quality control, Reporting, retail, Safety, sales, spreadsheets, Supervision, telecom, employee development, web hosting   "
DIGITAL-MEDIA,"         DIRECTOR OF DIGITAL TRANSFORMATION       Executive Profile     Digital and print media professional  and consultant with a strong vision to develop new projects and specialist in business development. Strong management skills and leading teams. Result oriented. Passionate and experienced in product and audience development, analytic tools, emerging technologies and their applications in the media industry. Social media and content strategist. Bilingual.       Skill Highlights          Journalism  Editorial  Leadership  New Media    Digital Media  Business Development  Audience Development  Strategic Planning  Product Management  Social Media  Online Journalism  Mobile    Advertising    Marketing  Digital Marketing  Media Strategy      Editorial  Writing  Editing  Storytelling  Multimedia Storytelling  Content Strategy  Content Management  SEO  Organizational Skills  Consultant  Digital Analytics  Staff Development  Blogging  Media Relations            Core Accomplishments      Journalist, columnist, executive editor, media business executive and  consultant specialized in digital and new media with almost 30 years of experience working in more than one hundred media companies in Spain, Argentina, Brazil, Chile, Mexico and other Latin American and European countries.  Focused in business development and revenue strategies.  Specialized in new media (digital, social, audiovisual), business development, newsroom organization and media management.  With extensive experience in the transformation of legacy media (especially newspapers and television) in digital and multimedia brands, and in the launching of new digital media.  Winner of several prizes and distinctions: Society for News Design (SND) for works in print and web and 14 gold Jos√© Mart√≠ Awards of the National Association of Hispanic Publications (NAHP), between them best newspaper (El Diario, NY and La Opinion, LA) and best weekly newspaper (La Raza, Chicago).  Chosen as one of the most influencial Spanish journalists on Internet, according to El Mundo newspaper.  Journalism professor in several universities, Master in Journalism and frequent speaker in professional media events, conferences and workshops (WAN-IFRA, INMA and others).  Co-author of several books about journalism and digital media.        Professional Experience     January 1999   to   January 2006     Company Name          Director of Digital Transformation        ImpreMedia Vicepresident of Content, in charge of digital and print operations of the company.  ImpreMedia is the leading Hispanic news and information company in the U.S.  in online and print.  Twenty-three percent (23%) of U.S.  Hispanic adults use an impreMedia network product in a given month, drawing 9.5 million unique visitors per month.  ImpreMedia publishes products in 15 U.S.  Hispanic markets that reach 3.6 million print product readers monthly.  Its leading publications include La Opini√≥n in Los Angeles and El Diario La Prensa in New York.  Its online properties include:  www.impremedia.com; www.laopinion.com; www.eldiariony.com; www.laraza.com; www.laprensa.com; www.laopiniondelabahia.com; www.rumbotx.com; quieromasfutbol.com; and paratimujer.us.  Currently managing as Senior Consultant the digital transition of La Naci√≥n (Buenos Aires, Argentina), one of the main news media in Argentina and the Impremedia's shareholder to a new business and organization based more on digital and video than in print.  CEO and owner of Mediathink Consultores (2007-2013), an international media consultancy and research company specialized in news media: new digital and business projects and how to change the legacy companies to a digital environment.  With experience in projects and works in more than one hundred media organizations and twenty countries in Europe and Latin America.  Main clients: Vocento, Agencia Efe, Grupo Planeta, Ministerio de Sanidad e Igualdad, La Voz de Galicia, The Cocktail and others (Spain); Grupo Clar√≠n, La Naci√≥n, La Voz del Interior (Argentina); El Mercurio (Chile); El Comercio (Per√∫); O Globo, Correio Braziliense (Brazil); GFR Media (Puerto Rico); La Prensa Gr√°fica (El Salvador) and others.  Associated Director and board trustee of Fundaci√≥n Instituto para la Innovaci√≥n Period√≠stica 2IP, a professional and academic organization of innovation and entrepreneurship in journalism and media.  Chairman of the Experts Committee in New Business Models for Journalism.  Founder and Executive Editor of ADN.es (2007), one of the first innovative news social media websites in Spain (Madrid, Grupo Planeta).  Newsroom Reorganization, Contents and Digital Media of 12 newspapers, local television and radio for the main regional and local media group in Spain.         January 1996   to   January 1999     Company Name          CEO and General Manager        consultants in news media, content, product, business development, newsroom organization and design.  Managing Editor of Diario 16 (Madrid, 1995-97), a national newspaper and digital news media.         January 1992   to   January 1995     Managing Editor and Art Director of El Peri√≥dico de Catalunya Executive Editor        of the El Peri√≥dico de Catalunya¬¥s special edition during Olympic Games in Barcelona, 1992.  Founder, Art Director and Managing Editor in El Sol, a Spanish national newspaper (Madrid, 1990-92).  Reporter in the business newspaper Cinco D√≠as (Madrid, 1989) and the local newspaper El Ideal Gallego (A Coru√±a, Spain).  Career in Tech Companies Business and Technology consultant in Classora http://en.classora.com/ an innovative company working in semantic intelligence, web 3.0 and artificial intelligence applied to digital media.  Founding partner and shareholder of the digital marketing company Incuentra.com, now nlocal.es (Spain) and nlocal.mx (Mexico) after the sale of company to Plenum Media Group.          Education     1989     Newspaper El Pa√≠s-Universidad Aut√≥noma de Madrid       Spain     Master in Journalism (MA)             1987     Navarra University       Spain     Bachelor's Degree (BA)  :   Journalism    Journalism        Skills    academic, Art Director, artificial intelligence, business development, com, Consultant, content, clients, Editor, drawing 9.5, http, innovation, Journalism, Latin, Director, Managing, marketing, 97, works, network, newspaper, newspapers, publications, radio, Reporter, research, Spanish, television, unique, video, websites   "
DIGITAL-MEDIA,"         DIGITAL PROJECT MANAGER         Highlights        HTML, CSS, MS Office, Magento, Simparel, Active Collab, AS400, Visuality Pro
- Familiar with Google Analytics, Photoshop, Axure and FTP systems
- Managed integrations with: KWI, Blue Cherry, Avalara, Smart Focus, Exact Target, Quiet Logistics, Bergen Logistics, Pay Pal, Authorize.net and International Checkout              Experience      DIGITAL PROJECT MANAGER   01/2015   to   Current     Company Name   City  ,   State       Liaison between the Creative Marketing Studio and E-commerce divisions, reporting directly to the Studio Director.  Route all creative assets for Tommy.com including bi-weekly site refreshes, blog posts and global campaign initiatives Serve as the main point of contact from the creative teams for third party agencies and other internal departments on special site projects, paid digital advertising projects as well as requests from wholesale and company stores Manage day-to-day priorities for a team of designers and in-house developer Established an efficient work flow processes and spearheading the alignment of the US and global creative teams.          E-COMMERCE PROJECT MANAGER   01/2013   to   01/2015     Company Name   City  ,   State       Managed the day-to-day business, functional and technical enhancements of e-commerce platforms for multiple fashion brands, spanning from product management to third party integrations.  Spearheaded all projects and work cross functionally with designers, developers and third party agencies, to drive innovation and best practice, meeting business goals on time and on budget.  Operational responsibilities included product uploads, product merchandising, content management, generating and analyzing reports, and interacting with logistics and fulfillment centers as well as third party vendors Managed site builds, redesigns, and added functionality and features; liaised with clients, designers and developers on all projects to ensure project requirements and goals are thoroughly and accurately translated to all parties Spearheaded multiple integrations with ERP and POS systems, payment gateways, email service providers and tax compliance vendors Worked closely with marketing and design teams to help create assets for content marketing campaigns Headed all client meetings and coordinate multiple tasks and project deadlines using project tracking tools; adjust schedules based on new inquiries and fluctuating needs.          ACCOUNT EXECUTIVE   01/2012   to   01/2013     Company Name   City  ,   State       Developed and implemented business strategies for a new dress brand, reporting directly to the President.  Held responsible for specialty account business and grew the account base by 50% in one year, generating over $500,000+ in additional sales.  Operational and logistical responsibility for the company including order management, coordinating with the finance team and communicating delivery changes to accounts.  Merchandised deliveries with the design team and provided design direction based on sales analysis.  Represented the brand at all regional markets and managed regional reps in Dallas, Atlanta, Las Vegas and NYC.          ACCOUNT EXECUTIVE   01/2008   to   01/2012     Company Name   City  ,   State       Managed the specialty store business with annual volume of $3.5 million, reporting directly to the President of Sales and CEO.  Grew account base by 25%, generating $230,000 + in additional sales yearly.  Consistently exceeded seasonal goals by 15-30%.  Contributed to $4 million + in European private label sales.  Analyzed sales against plan and year-over-year, reporting feedback to the President of Sales, Creative Director and CEO Represented the company at trade shows and regional markets in NYC, Las Vegas and Dallas; consistently exceeded show goals by 35-40% Presented new collections and best sellers to private label buyers, selected prints and fabrics to match their storyboards, communicated their needs to the fabric research and development team as well as the print design team to ensure we maximized all possibilities for sales success.          SALES ASSOCIATE   01/2007   to   01/2008     Company Name   City  ,   State       Assisted in marketing, selling and internal operations across a portfolio of licensed and private label eyewear brands including David Yurman, Cole Haan, Betsey Johnson, Leiber Eyewear, Cache and Ann Taylor.  Opened 20 new specialty accounts resulting in $100,000+ in additional sales.          Education      GENERAL ASSEMBLY
Front-End Web Development      UNIVERSITY OF KENTUCKY            BBA  :   Marketing Fashion Merchandising    MARIST COLLEGE    Marketing Fashion Merchandising        Skills    .net, Photoshop, advertising, AS400, budget, bi, business strategies, com, content, content management, Creative Director, CSS, client, clients, delivery, direction, E-commerce, email, ERP, Fashion, features, finance, Focus, FTP, functional, gateways, Google Analytics, HTML, innovation, Logistics, Director, marketing, meetings, merchandising, MS Office, developer, order management, Pal, POS, print design, processes, product management, reporting, research, selling, Sales, sales analysis, tax compliance, trade shows, Web Development   "
DIGITAL-MEDIA,"         DIGITAL MARKETING DIRECTOR           Summary    With a background in Marketing and Event production, I extend my passion for exploiting new ways to enhance communication and networking actions to manage business processes more effectively, and engaging in active dialogues with global clients. International Marketing development and Event production is my preference for hiring. While working in a multi cultural environments, I believe diversity has a great impact on a company's growth and success. I am interested in joining a company where I can contribute in a variety of ways leveraging my background within innovation tech, entrepreneurship funding  as well as my first-hand experiences working  producing  events for the benefit of networking. The degree was designed to give a broad knowledge of the functional areas of a company, and their interconnection, while also allowing for specialization in a particular area. Experienced a variety of ""core subjects and allowing me to specialize in administration as the selective specific academic area. The degree also developed my practical managerial skills, communication skills and business decision-making capability. Excelled in classes with practical experience, in the form of case projects, presentations, industrial visits, and interaction with experts from the industry.
Volunteer work(  events)
Ambassador for a Danish networking event called DABGO. Its a Danish networking group focused on all the sharing the social aspects of life  and the business functionalities. Local can connect and network once a month. The group attracted Silicon Valley residents with the average of 30 participants.  This event takes place in 30 countries worldwide, on the exact same day, yet once a year I produced the overall event far all our 200 ambassadors.      Highlights        Excellent Microsoft Office skills, QuickBooks, Navision, Rejs Ud (Danish government software), basic HTML, Keynote, CSS suite, Coding and Web design              Experience      Digital Marketing Director    January 2014   to   January 2015     Company Name          event software) and Danish American Chamber of Commerce Northern CA (Non-profit Implementing new communications strategies  web analytics for their Event software Reconstructed Web-site content, SEO & SEM* optimization with Social media integration between Facebook / Linkedin /  Twitter using metrics and analytics.  Developed and designed Media presentations such as PowerPoint, and pitching VCs Product development Production partner and promotional events in collaboration with our partner Salesforce( Dreamforce).  Structured Sales Processes focused on Lead gen and Enterprise companies Increased web traffic Executed new social media and viral markets to extend the old markets and capture new and untapped markets.  Marketing and Event planner for  Danish American Chamber of Northern California  events, attracting 80-100 attendees.          Program Office Manager    January 2013   to   January 2014     Company Name          Provided a number of strategic and tactical assistance for Danish high Tech companies, affiliated investor meetings, strategic partnerships, marketing communications, support and networking   events affiliated with Silicon Valley companies.  In addition to strategic network planning.  I provided the following functions: Collaborated and supported SCALEit.US projects for Danish startups seeking funding and expansion opportunities in Silicon Valley, finding clients and leads.  Supported budgets, logistics and produced events for the international programs.  Delivered clients and leads for consultants while expanding our communications networks through international VC events Developed logistic program planning for VC meetings for delegations visiting Silicon Valley.  While budgeting with international currencies.  Responsible representative for Danish virtual incubators( in Denmark) as well as in house incubators at the center.  Maintaining office flow, daily support to the directors while representing our services.  Human Resource functions; establishing processes for recruiting, office development and programs for staff growth Focused project marketing communications, social media promotions and Web based content, with reports updates and essential leads for new clients.  Aliquam dapibus.          Consulate Officer    January 2013   to   January 2014     Company Name          Danish representative authority on the East coast for Danish passports, Visas and legal immigration issues on behalf of 400 Danish citizens Communicating with US authorities, background checks and PET investigation research.  Government of Foreign Affairs of Denmark.  Project development of Workers group for Dual citizenship in Denmark, creating awareness, Social media communication, helped reestablishing Danish law reclaiming lost citizenship for Danes abroad Assisted and supported the Danish founded SCALEit.US startup program with event planning in collaboration with  the Swedish Innovation Center, Norway House , Silicon Vikings  while handling the budget.  Translator & Product Tester, Apple HQ.             January 2010   to   January 2012       Lead Danish Translation support, testing software on various platforms for product release.  Worked with Worldserver, Z-pro and iCloud onsite HQ and offsite.  Supported projects feedback and communication, meeting Lead Danish Translation support, testing software on various platforms for new product releases.  Reviewed of highly technical content, ensuring internal linguistic standards are met.          Education      MBA   :   Social Innovation      San Francisco State University          Social Innovation Still in progress: Educational goal is to focus on the processes of innovation, collaboration management and design thinking to address social problems and opportunities. Become tomorrows facilitator for International entrepreneurs. Project Management, UC Berkeley	   2014-2015 Innovation Project Management Dealing with Projects a wide variety of fields including high tech, marketing, information technology, international trade, life science industries, government and Innovation. Focusing on a highly qualified extensive projects with develop hands-on problem-solving techniques, keeping budget and time management as key factors.         BFA   :   Photography  ,   1 2008    BFA Photography Minor HR, San Francisco State University          Photography a minor in Human Resources. Extensive philosophy classes studying human behavior. Core creative arts classes with studies in social media and small business startups development and entrepreneurship.        BA   :   Business Administration  ,   1 1998    Copenhagen Business school          Business Administration        Skills    Apple, arts, budgeting, budgets, budget, CA, content, CSS, clients, Danish, Product development, event planning, Event planner, focus, Government, basic HTML, Human Resource, Human Resources, information technology, Innovation, law, legal, logistics, marketing, marketing communications, meetings, Microsoft Office, office, PowerPoint, Navision, Enterprise, network, networking, networks, optimization, philosophy, presentations, problem-solving, Processes, profit, program planning, Coding, progress, Project development, Project Management, QuickBooks, recruiting, research, Sales, strategic, Structured, Swedish, time management, Translation, Translator, VC, Web-site content, Web design   "
DIGITAL-MEDIA,"         DIGITAL MARKETING MANAGER       Summary    10 years of experience with both agency and client side experience. Strong written & presentation skills, creative & strategic thinking, and analytical skills with the ability to operate at both the strategic and tactical levels. Along with excellent time-management and project-management skills, relationship building, team management, market research and consistency in tune with latest market trends.      Highlights        Mac and PC; Microsoft Windows and Vista; Microsoft Office; Smartpath, Project Tracker, SharePoint, JIRA, Tempo, Google Analytics, SearchMart, Search Light, Kenshoo, SEOMoz, Google Adwords, AdRoll            Experience      Digital Marketing Manager   11/2012   to   Current     Company Name   City  ,   State       Responsible for planning, optimizing, implementing and analyzing natural and paid search engine marketing activities; aligning top-to-bottom management of our pay-per-click (PPC) and search engine optimization (SEO) activities.  Manage a team of 5 employees.  Develop and maximize the sales funnel process from audience to acquisition to grow revenue.  Drive sustainable revenue growth trajectory and ensures positive return on investment while keeping an eye on managing above and below the line performance goals Execute integrated marketing plans to build brand awareness and acquire new customers using digital marketing.  Help drive overall Content Marketing strategy for Lead Gen Programs.  Influence Social Media Marketing Strategies to help generate ROI through all channels.  Measure, test and optimize acquisition campaigns to drive new revenue, ensure acceptable ROI, conversion and lifetime value metrics.  Responsible for all budget management associated with SEM.  Manages all relationships with external vendors.  Provide digital marketing thought leadership to organization.  Stay current on research and emerging trends - clearly communicating an impact of changes and new developments.  Develop and facilitate training sessions to grow knowledge across SEO, PPC and Digital Marketing Develop best practice guides around SEM.  Develop and implement process guidelines across Global Marketing Organization.          Digital Marketing Manager   02/2012   to   11/2012     Company Name   City  ,   State       Primary owner of strategic planning, development and execution of critical marketing programs including but not limited to SEO,  PPC, Email, Content Marketing programs.  Responsible for developing the overall email strategy that best meets the business needs; this includes email frequency, email address management, email subject lines and coordination of various tests as identified by the segmentation and media teams.  Testing includes offers, customer segmentation, creative and messaging.  Conduct research and analysis to prioritize all initiatives based on opportunity and business priority alignment.  Increase traffic, revenue and business acquisition through paid and natural search.  Owns all relationships with external vendors Lead internal cross-functional team and external vendor partners in completing project activities on-time and within budget.  Oversees invoicing for all vendors Collaborate with key functional areas to evaluate performance and provide recommendations Manages 4 direct reports to facilitate timely completion of projects.  Prepare and communicate both regular and ad hoc reporting on online marketing performance.  Independently works with business stakeholders to identify KPIs, develop dashboard or scorecard reports and interprets metrics to deliver sounds, data driven recommendations.  Provide opportunities for associates to take ownership of initiatives and coach to successful completion.          Sr. Marketing Manager   06/2011   to   02/2012     Company Name   City  ,   State       SEO Project Management Clients: Procter and Gamble (Crest, Crest Pro-Health, Crest Complete, Dawn and Cascade Create a detailed project plan and marketing strategy in alignment with brand and search campaign goals and objectives Ensure the successful execution of key plan deliverables in accordance with deadlines, scope, account hours and budget Work in conjunction with external agency partners to coordinate execution and timing of plan milestones Initiate and manage campaign tasks and deliverables in accordance with the project plan, deadlines, resource availability & scope Manage day-to-day operational aspects of accounts, as well as client/external agency interactions Collaborate with external partner agencies and stakeholders to ensure unified goals, plans and timing Document key performance metrics to monitor campaign Monitor campaign hours, resources and scope to ensure work is within budget Identify activities that may lie beyond the scope of the campaign and escalate to the appropriate internal stakeholders Develop plan and process documentation to monitor progress of the campaign Build strong, positive relationships with external agency contacts and internal team members Foster the exchange of ideas, takeaways and best practices throughout the project management team and agency Manage 4 project managers (on my brands) and Project Management department interns and evaluate performance quarterly.          Sr. Marketing Manager   09/2010   to   06/2011     Company Name   City  ,   State       e-Marketing and Creative Services Clients: Human Recourses, Recruiting and Trainingas well as own and manage WSM (Web Search Marketing Solely manage the Web Search Marketing (SEO) project - involving 18 separate product groups - encompassing over 3000 pages on the MathWorks website.  Includes developing new plan, process and schedules to kick project off from scratch.  Oversee all creative initiatives for Human Resources, Recruiting and Training.  lead project for Career Page redesign) Manage email program - careers and newsletters.  Successfully develop strategic strategies and project plans/schedules.  Actively analyze competitive companies in order to improve understanding of customer needs and expectations.  Prepare and lead weekly status meetings.  Work with internal clients on yearly planning and budgeting.          Sr. Program Manager   04/2010   to   09/2010     Company Name   City  ,   State       National Association of Realtors, National Pen, Newsweek and HouseLogic.com Organizes, plans, and works cross-functionally with clients' marketing & technology teams as well as internal e-Dialog teams to deliver on clients' expectations, developing email strategies, detailed project specifications and providing end-to-end project management.  Work to grow and develop the clients' overall email program through industry best practices, privacy and legal requirements, identifying efficiencies and improving relevancy Participate in development of strategy discussions, client presentations, marketing and tactical plans Provide weekly/monthly reports and insights on program performance by proactively monitoring email campaigns and competitive market information to make effective tactical recommendations and campaign adjustments Manage monthly client billing, overall budget and forecasting Member of the Process Task Force for Professional Services.          Sr. Account Executive   06/2006   to   04/2010     Company Name   City  ,   State       Staples own in-house agency Technology (Easy Tech), Copy & Print, Field Marketing (strategic markets/new markets/VIP events), All Digital initiative (Online-Interactive).          Account Executive   11/2005   to   06/2006     Company Name   City  ,   State       GE, Workscape, Life Line and Beth Israel Deaconess Medical Center.          Branch Marketing Manager   05/2005   to   11/2005     Company Name   City  ,   State             Education      BS  :   Business Administration Marketing Psychology   5 2005       Framingham State College   City  ,   State       Business Administration Marketing Psychology        Creative Concepts/Advance Creative Concepts courses completed through the Ad Club as well as Effective Speaking/Advanced Effective Speaking courses and Strategic Writing
Certifications
Google Analytics Individual Certification, Google AdWords Certification, Google Analytics Fundamentals Certification, Google Partner Member                  Skills    Ad, agency, billing, budget management, budgeting, budget, coach, com, competitive, Content, conversion, Crest, client, Clients, Dialog, documentation, Email, forecasting, functional, Human Resources, invoicing, leadership, legal, Mac, managing, Marketing Strategies, marketing plans, Marketing strategy, marketing, market, meetings, messaging, exchange, Microsoft Office, Microsoft Windows, works, natural, newsletters, online marketing, Page, Pen, presentations, progress, Project Management, project plans, Speaking, Recruiting, reporting, research, sales, search engine optimization, strategy, Strategic, strategic planning, Vista, website   "
DIGITAL-MEDIA,"         DIGITAL MARKETING INTERN       Education     2015     Bachelor of Arts  :   Psychology, Corporate Strategy    Vanderbilt University   Ôºç   City  ,   State        Cumulative Grade Point Average: 3.4  Major Grade Point Average: 3.6          Summary     Hardworking, passionate Vanderbilt student intending to obtain Fall on-campus employment to both grow and excel in all endeavors.       Experience     06/2013   to   08/2013     Digital Marketing Intern    Company Name   Ôºç   City  ,   State      Executing and overseeing corporate digital marketing campaign through various platforms including company Twitter and Linkedin pages.  Updating company web media using Sitecore Web Content Management system.  Working with corporate marketing consultants to determine appropriate customized programs and strategies for various web-based market segments.         12/2012   to   05/2013     Student Fundraising Ambassador    Company Name   Ôºç   City  ,   State      Updated contact information, provided institutional affairs updates, and stewarded University fundraising efforts of alumni and constituents of Vanderbilt  Inspired new supporters to contribute funds, while maintaining relationships and encouraging increased support with existing contributors.  Made risk analyses and balanced cost-time data to focus efforts on most appropriate fundraising activities.         12/2011   to   05/2013     Tutor    Company Name   Ôºç   City  ,   State      Provided student-athletes with academic assistance.  Submitted detailed reports of each individual tutoring session.  Updated Counselor and Tutor Coordinator on progress over time.         04/2011   to   11/2012     Advertising & Public Relations Intern    Company Name   Ôºç   City  ,   State      Executed brand endorsement, talent discovery, and talent relations duties.  Orchestrated promotional and vendor agreements with various entities including music groups, festival hosts, and supplement wholesalers and websites.  Wrote and distributed advertisement and press material to third party media outlets.  Developed various promotional and advertisement campaigns through company social media and web-based entities.         06/2012   to   08/2012     Marketing Intern    Company Name   Ôºç   City  ,   State      Utilized Microsoft Customer Relationship Management system to establish a database of current and potential clients.  Performed routine teleconferences with clients to discover needs and delivered summaries to manager.  Worked under direction of management and C.E.O. to reach out to potential clients and develop interest in company services.         04/2012   to   08/2012     Journalist    Company Name   Ôºç   City  ,   State      Wrote articles and daily blog posts for internet news source withover 300,000 unique monthly readers.  Implemented articles to social media sites like Facebook, Twitter, and Foursquare to increase viewership through concise ""Post Blasts"".         05/2011   to   08/2011     Data Analysis & Administrative Intern    Company Name   Ôºç   City  ,   State      Assisted company chair with administrative activities including data entry and analysis.  Performed accounting duties including composing expense reports and suggesting fund allocation.  Sustained contact with property owners about building activity and relayed information to company chair.         05/2008   to   08/2011     Sales & Marketing Associate    Company Name   Ôºç   City  ,   State      Sold billiard tables and accessories and provided advice and consultations on product inquiries.  Built and retained direct relationships with clients and affiliates to ensure satisfaction.  Provided significant direction for developing company website including layout, organization system, and transition to e-commerce services.  Implemented company social media presence and directed various other web-based promotional campaigns.         03/2009   to   05/2010     Volunteer    Company Name   Ôºç   City  ,   State      Taught special needs children how to play various sports and other recreational activities.          Technical Skills      General  Software Proficiency: Microsoft Office, Microsoft Works, Microsoft Customer Relationship Management System, Microsoft Publisher    Creative Design and Media Proficiency: Adobe Photoshop, Adobe Illustrator, Pro Tools  Web Proficiency: Wordpress, Sitecore Content Management System, Hootsuite  Certifications: Hootsuite        Accomplishments      1st Place Marketing Campaign ""The Next Chapter"" in Vanderbilt University Managerial Studies Department ""Parnassus Marketing"" Competition  Illinois State Scholar  Prairie State Achievement Award  Won ""Battle of the Bands"" competition for Chicagoland high school musicians 2009, 2010  Hold school record for Northside College Preparatory High School Track & Field events: ""Middle Distance Medley"" 2010, ""Throwers Relay"" 2010     "
DIGITAL-MEDIA,"         GLOBAL SR. MANAGER, PAID MEDIA         Professional Summary     I am a digital and product marketing professional with 13 years of experience, helping businesses increase their brand presence, engage with their customers and generate revenue throughout the customer lifecycle. My success comes from understanding and speaking to customer needs, creating compelling programs and pushing the boundaries of today's innovative marketing platforms to drive measurable results.       Core Qualifications          Digital Marketing  Social Media Marketing  Lead Generation  Brand Managemen  Online Advertising  Search Engine Marketing       Product Marketing  Strategic & Tactical Planning  Storytelling  Content Creation   Product Messaging  Mobile Marketing            Experience      Company Name    City  ,   State    Global Sr. Manager, Paid Media   04/2014         Pioneers Rackspace's paid marketing initiatives to drive lead generation and eCommerce conversion through customer engagement   Develops strategy for enterprise, mid-market and SMB marketing plans to ensure digital programs contribute to business growth Manages annual budgets of $6M across six differentiated business units   Collaborates with Creative, eCommerce and Brand teams to ensure a consistent story is told throughout the user experience   Provides business insights to internal clients to realize cross-channel efficiencies and optimization.          Company Name    City  ,   State    Director of Digital Marketing   01/2013   to   11/2013       Led HP Autonomy's search engine marketing, online advertising, blog and social media content and marketing strategy  Worked directly with HP Autonomy business units to conceptualize content and messaging and integrate this into lead generating digital campaigns to promote product pushes   Created and oversaw blogging platform recognized as the consistent top performer of all HP Software blogs, with over 35 contributing authors   Managed HP Autonomy's social profile, increasing social awareness by 50% and digital lead generation by 75% for HP Autonomy within three months through aggressive content creation and promotion           Company Name    City  ,   State    Director of Product Marketing   06/2011   to   01/2013       Worked closely with C-level management to set product vision, messaging and market positioning for Autonomy's Promote suite of technologies  Raised portfolio awareness by creating and managing divisional strategic marketing implementation plans across all marketing channels and devices for company's customer experience management , mobile, and eCommerce solutions  Conducted educational and promotional speaking engagements, videos, whitepapers and sales collateral for Autonomy's marketing optimization platform, generating over 500 sales leads in one quarter   Devised and created high level marketing collateral, including case studies, sales presentations, white papers, and strategic marketing briefs, targeting C-level executives          Company Name    City  ,   State    Account Director   06/2010   to   05/2011       Managed a $5.5M marketing budget, developing and executing marketing strategies and budget planning for major telecommunications company  Worked directly with client to create multi-channel e-commerce marketing programs to drive bottom-line results and increase brand loyalty  Managed large-scale mobile and website redesign project to raise customer engagement and adoption  Developed business strategies that increased product awareness and brand image over website and mobile platforms          Company Name    City  ,   State    Sr. Marketing Manager   01/2008   to   05/2010       Managed all marketing content creation and marketing initiatives for North American market while working with global team to ensure synergies  Developed content and executed strategic plans against budget, managing successful project from inception to completion  Controlled overall company image and messaging across all marketing collateral in print, interactive, social media and electronic formats  Increased brand visibility in North American market by 60% in one year through on and offline marketing campaigns -- including SEO/SEM, mobile, social media, website, events, and print          Company Name    City  ,   State    Account Manager/Director   10/2006   to   11/2007       Developed and executed against interactive marketing plans and initiatives for client's six CPG brands  Conducted competitive and industry analysis to make informed recommendations to key stakeholders  Improved structure for measuring and reporting campaign performance against ROI, resulting in 75% increase in tracking of KPIs          Company Name    City  ,   State    Interactive Account Supervisor   02/2005   to   10/2006       Identified and scoped interactive opportunities across all agency accounts, including brand, lead generation and e-commerce  Developed, trained and enriched agency's interactive department for account management, media and production functions  Worked with Business Development team to increase interactive projects by 150%          Company Name    City  ,   State    Sr. Account Manager   09/2003   to   01/2005       Promoted and ensured consistent brand messaging through all interactive channels  Developed strategic retail business and interactive marketing plan for client's penetration into growing market segments  Conducted and analyzed interactive research and competitive information to advise on brand strategy, increasing brand presence in online sector          Company Name    City  ,   State    New Media Manager   12/2000   to   09/2003       Directed strategic online marketing branding efforts for the Telecommunications, Media & Entertainment and High Tech website segments  Created targeted interactive campaigns for select clients, increasing loyalty by 75% in three-month timeframe  Implemented online business processes to increase new business leads by 110% in one year          Education      Masters of Business Administration  :  International Marketing    Georgia State University  ,   City  ,   State  ,   USA     International Marketing         Bachelors of Science  :  Dietetics    University of Maryland  ,   City  ,   State      Dietetics        Skills     account management, advertising, agency, brand strategy, branding, budget planning, budgets, budget, Business Development, business processes, business strategies, C, competitive, content, content creation, conversion, client, clients, e-commerce, e-commerce marketing, eCommerce, HP, image, industry analysis, Director, managing, marketing plan, marketing plans, market positioning, marketing strategies, marketing strategy, marketing, market, marketing collateral, messaging, enterprise, online marketing, optimization, presentations, Product Marketing, promotion, speaking, reporting, research, retail, sales, strategy, strategic, strategic marketing, strategic plans, white papers, telecommunications, vision, website    "
DIGITAL-MEDIA,"         INTERIM SENIOR DIGITAL MARKETING STRATEGY MANAGER       Summary     I am a digital marketing and strategist specializing in lead generation through content strategy, digital campaign optimization, and marketing on digital and social media platforms.       Highlights          Dependable  Direct marketing campaigns  Mobile marketing  Excellent written and verbal communicator  Deadline-driven  Enthusiastic team player  Market segmentation  Advertising  Self-directed  Problem solving      Leveraging third-party analysis  Cross-functional team leadership  Decisive  Competitive analysis  Go-to-market strategy development  Project management  Creative and Innovative            Accomplishments     Developed social media strategy  Increased leads through social media engagement and marketing by %% over XXX time.   Implemented social media management software  Managed Radian 6       Experience      Interim Senior Digital Marketing Strategy Manager     08/2015   to   01/2016      Company Name   City  ,   State      Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.  Collaborated with advertising and promotion managers to promote products and services.  Managed new product and content releases.  Promoted brand awareness through SEO optimization and attractive web design.  Wrote creative and engaging briefs for internal and external agencies.  Worked effectively in a heavily cross-functional, fast paced environment.  Managed, mentored and developed a team of [Number] product managers.  Spearheaded the creation of blogs and social media content.  Managed all company customer engagement campaigns.  Manage team of eight content coordinators, writers and social media managers   Oversee social media management   Develop digital content strategy   Responsible for analytics and content reporting including SEO and social media   Generate leads through content marketing, social media advertising and PPC   Lead nurturing campaigns and email communications/ lead generations.         Owner     07/2010   to   08/2015      Company Name   City  ,   State      Developed digital strategies that support organization's business goals and objectives   Spearheaded the creation of blogs and social media content.Managed, mentored and developed a team of [Number] product managers.Produced engaging online marketing campaigns.Planned and managed budgets in excess of $100,000.  Communicated with designers, graphic producers, video editors and videographers to create cohesive company voice.  Content development including blogs, email newsletters, presentations and video   Led social media initiatives for hospitals and service lines  Managed Site Core content development for a major website migration  Community manager for social media platforms (Facebook, Twitter, Pinterest, Google +)   Blog for consumer and B to B audiences  Wrote e-newsletters   Responsible for search engine optimization, marketing and pay-per-click campaign management.         Co-owner/ founder     08/2010   to   01/2016      Company Name   City  ,   State      Co-founder of networking events company specializing in social media for women   Host Twitter parties, created branded campaigns, manage email marketing   Work with brands such as UPS, Google, Logitech, Zagat, Frito Lay  Planned and managed budgets in excess of $[Amount].Evaluated return-on-investment and profit-loss projections.Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.  Manage social media accounts for brands   Operate franchises in Chicago, New Jersey and Atlanta.         Writer     10/2008   to   01/2016      Company Name   City  ,   State      Features staff writer for monthly, local magazine.  Wrote unique text for SJ Magazine, including general and branded content.         Manager     02/2010   to   07/2010      Company Name   City  ,   State      Developed strategy and implemented first social media marketing initiatives.  Content manager for Virtua.org, VirtuaWoman.org and VirtuaBaby.org.  Produced presentations for senior leadership and internal communications  Led staff and external agencies to develop products and promotions, analyze sales, manage trade shows, purchase media, provide creative services, and conduct PR.  Led a cross-functional team through the product development lifecycle and strategic planning functions for a new release of [Type] product, generating over [$] in sales.         Manager     01/2008   to   02/2010      Company Name   City  ,   State      Editor and writer for award-winning publications, The Virtua Voice and HealthSavvy.  Managed freelance and staff writers.  Developed and managed internal communications, events and campaigns.  Managed internal web-based demand generation campaigns by collaborating with internal channels to ensure brand consistency and best practices.Conducted market research to rationalize category and segment opportunities.          Senior Marketing Specialist     05/2006   to   01/2008      Company Name   City  ,   State      Editor and writer for award-winning internal publication, The Virtua Voice.  Developed and managed external and internal communications.  Produced annual employee and patient satisfaction videos.  Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies.         Marketing Specialist     09/2005   to   05/2006      Company Name   City  ,   State      Produced marketing and patient education materials.  Wrote and produced monthly e-newsletters and service line newsletters.         Writer/Producer     10/2003   to   09/2005      Company Name   City  ,   State      Wrote, produced and edited promotional campaigns for television and the web.  Collaborated with designers, photojournalists and reporters for promotional content.  Supervised a team of [Number] editors, associate producers and production assistants on a wide range of projects.  Coordinated post-production for [Number] different shows per [Time period].  Set up equipment for broadcasts and promotions at station remotes.Wrote and produced short-form content, sizzle reels and image spots.Wrote, produced and cut concepts and spots for show launches, current shows and advertiser-sponsored campaigns.Led concept development, graphics, storytelling and delivery of segment ideas.Collaborated with team leadership and other key stakeholders on key editing and production decisions.         Associate Producer     01/2000   to   10/2003      Company Name   City  ,   State      Wrote, produced and directed promotional campaigns for brands.  Collaborated with videographers, editors, designers and talent for production.  Collaborated with team leadership and other key stakeholders on key editing and production decisions.Produced [Number] television and digital news segments each [Time period].Led concept development, graphics, storytelling and delivery of segment ideas.Wrote, produced and cut concepts and spots for show launches, current shows and advertiser-sponsored campaigns.         Education      Bachelor of Science  :   Telecommunications and Speech   May 2000     Kutztown University   City  ,   State  ,   USA     GPA:   Cum Laude    Cum Laude        Skills     Photoshop * Video editing software including AVID, Final Cut Pro and Apple iMovie * Content development and strategy * Content management systems including Blogger, Sitecore and Wordpress * Copywriting and editing * Email campaigns * Google analytics * Apple/Mac platforms and applications * Microsoft Office Suite * SEO * PPC campaigns * SalesForce * Radian 6 and other social media Listening tools * Social media platforms and engagement consoles * Video content development including scriptwriting and storyboarding *    "
DIGITAL-MEDIA,"         DIGITAL ADVERTISING CONSULTANT         Experience      Digital Advertising Consultant  ,     07/2013
                            to
                          12/2017     Company Name   ‚Äì   City
                            ,
                          State       Responsible for negotiation and execution of programmatic and direct buys and handle the day- to-day campaign operations across multiple DSPs and other partners.    Responsible for accessing company's digital strategy and recommend tactics to achieve platform  efficiencies and brand awareness.    Develop performance KPI Expectations for company's strategic objectives.    Executed A/B testing for client strategy to report and recommend best performing variables.    Promoted and demonstrated the value of Search Engine Marketing (PPC), Display Advertising,  Social Media, Mobile Advertising, and website solutions to generate new business within the  organization's niche market.    Analyzed and implemented various digital marketing tools to develop well-rounded strategy for  the organization.    Maintained all ad campaigns and ensured appropriate reports and delivery rates.    Worked with web development team to implement tracking pixels.    Be the main point of entry for  all internal and external tracking pixel placements.          Sales Engineer  ,     03/2008
                            to
                          04/2010     Company Name   ‚Äì   City
                            ,
                          State       Provided pre-sales technical assistance and on-line product education of SaaS ad serving  management software AdJuggler.    Created and presented training courses on relevant and proper ad operations workflow for 80+  publisher and marketer clients in the B2B and B2C business.    Implemented direct, programmatic, and remnant campaigns using several DSPs, created QA  processes, and solved delivery and discrepancy issues.    Implemented 1st and 3rd party creative assets for campaign including: static images, JavaScript  tags, HTML tags, Flash files, Videos, Text links and E-mail Newsletters.    Supported ad fulfillment operations including daily reporting, media plan maintenance, contract  management, client support, and client media plan implementation.    Prepared technical presentations to effectively communicated AdJuggler's value proposition  within a highly competitive ad serving platforms market.    Coordinated the design, development, and maintenance of specialized Ad-Serving platform  software tailored to client's strategy and workflow.    Evaluated, tested and integrated vendor partners for data targeting, verification, and  maintenance.    Each vendor was evaluated on features, service, price, and other metrics to  determine integration suitability with AdJuggler Ad Server Platform.    Worked with 3rd  party rich media and video platforms (Vindico, MediaMind, Pointroll,  EyeWonder, Brightcove) regarding tracking requirements and implementation.    In addition to  maintaining  vendor relationships to facilitate efficient integration of 3rd party media assets with  AdJuggler Ad Server.    Provided on-going training and support for members of the sales team, including client on- boarding, Request For Proposal and Insertion Order.    Provided customer training and implementation assistance on online ad serving and  management software.    Worked with clients to define campaign requirements, including KPI and performance  benchmarks to ensure satisfactory ROI.    Maintained product road maps and feature specifications in addition to managing product  releases timelines of major product builds and custom development requests.    Drive operational efficiency through the design, creation, and maintenance of an extensive  technical documentation and reference material regarding AdJuggler Ad Server platform as well  as ad operations processes.    Produced In-platform contextual instructional video modules for the AdJuggler Ad Server  platform.    Solicited and incorporate feedback from Beta User and Clients of the Ad Server Platform to  improve workflow with the UI/UX design of the Ad Server.          Client Data Analyst  ,     06/2007
                            to
                          03/2008     Company Name   ‚Äì   City
                            ,
                          State       Provided on-line customer support for leading software's, RoboForm Pro, RoboForm2Go and  Goodsync, through web based customer support application.    Assisted Customers with downloading, activation, and technical issues via telephone.    Handled organization computerized shipping and receiving of goods.    Performed verification of on-line purchase, authentication of credit card as well as other  payment methods.          Education      Bachelors of Science  :   Computer Science Eastern Shore
                            ,
                          May 2007     University of Maryland        Computer Science Eastern Shore       Summary    7+ years of experience in strategic planning, programmatic advertising, campaign  management, performance optimization, and inventory forecasting.   Experience in programmatic advertising with proficiency in ad serving, DSP, SSP, DMP, Ad  Exchange, and Ad Network platforms.    Experience in leveraging all facets of advertising operations including but not limited to  campaign management, advertising application management and detailed campaign  analysis.    Proficient in the use of various reporting tools and advertising platforms.   Extremely passionate and knowledgeable about digital media.      Highlights        DoubleClick (DFP-Certified, DCM & DBM) as well as an understanding of  programmatic advertising delivery processes, including but not limited to Ad Exchanges, Demand and  Supply Side platforms, RTB, and prevailing industry standards (VAST,  VPAID, MRAID, IAB etc.) ¬∑   Applications: Proficient in Basic SQL, JavaScript, and HTML5/CSS            Skills    Ad, Advertising, B2B, Basic, competitive, contract  management, credit, CSS, client, Clients, customer support, client support, DBM, delivery, E-mail, features, Flash, UX, HTML, HTML5, JavaScript, managing, marketing, market, media plan, publisher, negotiation, Newsletters, presentations, processes, Proposal, QA, receiving, reporting, sales, Servers, shipping, SQL, strategy, strategic, technical assistance, technical documentation, telephone, video, web development, website, workflow   "
DIGITAL-MEDIA,"         DIGITAL COMMUNICATIONS SPECIALIST       Summary    Digital communications professional with over 10 years of experience seeking a new opportunity where I am able to use and expand my experience in writing and editing, online marketing, social media strategy and management, blogging, and web content management.      Skills          Solid knowledge of AP Style  Excellent knowledge of use of Microsoft Office - Excel, Word, PowerPoint, Outlook  508 compliance  Website content management with OpenSource platforms¬†  Proficient use of mass marketing systems      Proficient use of Google Analytics  Proficient use of Hootsuite Sprout Social to maintain social media networks  Technical writing background with experience writing for national publications  Basic knowledge of Adobe Acrobat Pro, Photoshop, and Illustrator            Experience      Digital Communications Specialist   12/2015   to   Current     Company Name   City  ,   State       Develop, write and execute communication plans for projects of all scale.  Manage social media accounts (Facebook, LinkedIn, Twitter and YouTube) for the Social Security Administration's Ticket to Work program.  Utilize Sprout Social to schedule and manage social media posts and activity.  Coordinate closely with the Information Technology (Systems) department and client to write about complex subject matter.  Ensure accessibility of PDFs and compliance with standards established by Section 508 of the Rehabilitation Act of 1973.  Develop, coordinate and implement content for all communication channels.  Edit and develop content so it is optimized for website publication.  Coordinate closely with managers project-wide to ensure delivery of website content, publications, and training materials and courses.          Communications Specialist   08/2012   to   12/2015     Company Name   City  ,   State       Ensured consistence and accuracy in internal and external communications.   Edited and revised all marketing content to guarantee the highest quality of writing.    Created and edited content for the organization's annual report.       Developed and implemented communication strategies and information programs.     Created and carried out social media strategy and oversee implementation of national social media campaigns.  Worked with Subject Matter Experts to develop messaging and content.  Developed, wrote and edited proposals, marketing and communications plans, marketing materials and website content.          Reporter   06/2008   to   08/2012     Company Name   City  ,   State       Wrote for Accounting & Compliance Alert, a daily online newsletter focused on the accounting profession.  Edited and proofread articles.  Covered Congress, specifically the House Financial Services Committee and Senate Banking Committee.  Wrote about tax law, regulations and issues impacting investors and public companies.          Reporter   06/2006   to   06/2008     Company Name   City  ,   State       Wrote articles covering commercial real estate in a real-time news environment.  Wrote daily for eNewsletter.  Standardized press releases for publication.  Promoted to the position of Reporter II in June 2007, after taking on more challenging assignments, writing daily and monthly columns, and tackling a wider array of subject matter.          Education and Training      B.A  :   Communication   May 2006       George Mason University   City  ,   State       Communication        Skills    Adobe Acrobat, Photoshop, develop content, Content management, Google Analytics, marketing manager, marketing materials, newsletter, press releases, Rehabilitation, tax law, Technical writing, training materials   "
DIGITAL-MEDIA,"         DIGITAL MARKETING ACCOUNT MANAGER           Experience     11/2014   to   06/2017     Digital Marketing Account Manager    Company Name   Ôºç   City  ,   State      Creative, analytical, problem solver responsible for developing, implementing and executing strategic marketing plans.  Ensure that marketing services are delivered efficiently and effectively, yielding positive ROI.  Manage the day-to-day of on- projects, collaborating with team and clients, ensuring all projects meet deadlines.  Create, manage, design, and implement email campaigns, ensuring they align with strategy, branding and goals.  Manage email lists, segmenting for campaigns, and created an ongoing schedule of content.  Designed presentations, documents, marketing collateral and print, ensuring brand consistency.  Created annual editorial calendars based on clients' expectations and adapting strategies as needed.  Facilitate weekly client calls to discuss upcoming deliverables, website metrics and site analytics.  Created annual editorial calendars based on clients' expectations and adapting strategies as needed.  Project manage entire campaigns adhering to the editorial calendar for content creation, dates, and channels.         11/2014   to   07/2015     Marketing & Website Manager    Company Name   Ôºç   City  ,   State      Developed and implemented, and coordinated marketing strategies across all marketing channels.  Enhance the brands online visibility to engage with potential customers, gain customer acquisition, and increase brand awareness.  Plan and create content calendar with design and copy for website, advertising, and marketing collateral.  Responsible for all aspects of campaigns including development, design, launch.  Designed high quality, creative content to be used for print and online for visibility and brand recognition.  Implemented an ecommerce platform and shopping cart to generate web sales.  Optimized website for search engine performance to drive website traffic, and increase online visibility.  Strategized and implemented a marketing plan ensuring all plans were aligned across all platforms.  Create style guides, brand guidelines and standards assure that the brand is handled consistently.         08/2014   to   Current     Digital Marketing & Branding Consultant    Company Name   Ôºç   City  ,   State      Assist a variety of clients to meet business objectives by building brand awareness, strengthening online presence and improving the marketing strategy using comprehensive tactics.  Provide clients with insights regarding promotions, branding, and strategies for marketing success.  Provide clients with the implementation of marketing strategies.  Develop, design and manage all digital marketing campaigns.  Design and implement strategies to drive online traffic.  Review new and innovative strategies to ensure the clients are at the forefront of digital marketing.  Provide support and guidance with marketing, strategy development and implementation.         08/2012   to   06/2014     Teacher's Assistant    Company Name   Ôºç   City  ,   State      Provide support for teacher, allowing maximum time for planning and teaching.  Worked alongside teacher to create and provide students with a positive, well-organized, functional classroom for maximized instructional time.  Assist the teacher with implementing the daily curriculum and management of the classroom.  Supported lead teacher in creating a successful learning environment.  Reinforce lessons by reviewing with student's one-on-one or in small groups.  Attend all staff trainings, in-services and workshops.  Treated confidential information about students and staff in a professional and ethical manner.  Established and maintained a cooperative, supportive and effective relationship with all personnel.          Education and Training     12/2010     Bachelor of Arts  :   Elementary Education    University of North Florida          Elementary Education       07/2007     Associates In Arts  :   Elementary Education    Florida Community College of Jacksonville          Elementary Education        Skills    Adobe Creative Suite, advertising, Automation, branding, content, content creation, Customer Relationship Management, client, clients, ecommerce, editorial, E-mail, email, functional, marketing plan, Marketing Planning, marketing strategies, Marketing Strategy, marketing, marketing collateral, personnel, presentations, problem solver, Project Management, quality, sales, strategy, strategy development, strategic marketing, teacher, teaching, website, well-organized, workshops      Activities and Honors    Strategic and creative marketing professional with experience in project management, strategy, creative design and email marketing used to generate brand awareness and revenue using a variety of marketing channels designed to attract and keep customer relationships.
*Expertise in multiple digital marketing disciplines, including inbound, affiliate, content, and email marketing
*Excellent project and time management skills with ability to multitask, prioritize tasks and meet deadlines
*Well-developed interpersonal skills allowing the ability to communicate effectively and strengthen relationships
CAREER OBJECTIVE
Seeking a full-time marketing position at an organization where I contribute my experience and expertise in the fields of marketing, creative design, analytics, to work collaboratively as a member of a team as well as independently to achieve company goals and promote growth.   "
DIGITAL-MEDIA,"         DIGITAL MARKETING MANAGER       Career Focus    Digital Marketing Manager Accomplished professional in digital marketing, digital project management, content management and migration, SEO, social media and web analytics. Identify, manage and implement web based solutions for a variety of online initiatives including multi-national/multi-lingual website development. Act as the technical lead in digital marketing decisions with the keen ability to keep projects moving forward in the face of obstacles. Effective vetting of technical specifications, industry research, vendor selection and management of internal and external resources. A strong ability to build rapport with peers and influence others along with building relationships with key decision makers. Manage offshore teams and responsible for re-engineering processes and implementing agile development methodologies. Core Strengths Web Marketing Strategy Development Web Analytics and Analysis Vendor & Contractor Management Project Management Team Building and Education E-Mail Marketing Business Needs Analysis Technical Proficiency Competitive Analysis Search Engine Optimization (SEO) External Agency Management Performance Management Search Engine Marketing (SEM) Cross-Functional Team Collaboration Resource Allocation Social Media Web Marketing Best Practices Content Management System Analysis       Summary of Skills          Web Graphic Design, Web User Interface Design, Multimedia Content Development, Coordination, Project Management, Web Savvy, Layout Skills and Internet Presence  SEO Optimization, SEM, Social Media, Analytics, Link Building Strategy, Keyword Research  MS Office, Adobe Photoshop, Dreamweaver, Illustrator, Flash and Acrobat  Google Analytics, Siteimprove, WebTrends, Websidestory, Netsight  HTML, XML, CSS and extensive experience with several CMS systems.  Knowledge of JavaScript, Jquery, PHP and Ajax.  MS Project and Visio (basic)   Global marketing      Media relations              Professional Experience      DIGITAL MARKETING MANAGER   12/2008   to   Current     Company Name   City  ,   State       Coordinate and congruently oversee diverse projects and responsibilities, which involve:  Research and industry knowledge and prioritization, content, design, informative architecture, user requirements, user experiences and site flow.  Conceptualized, designed and instituted a website uplift.  Directs and disperses a $1M budget, entailing:  Scope, define, estimate and manage budgets for digital projects, including websites, search engine marketing and social media campaigns.  Function as Art Director of visual and digital content surrounding external websites.  Support the company objectives and promote branding, as well as consult stakeholders on the development of web content.  Lay out clearly defined expectations for the development team, along with receiving them also.  Communicate technical concepts to non-technical staff in a clear and concise manner.  Innovatively promote unique opportunities between the web and other venues.  Manage and allocate workflow through layoffs, train and lead virtual website team overseas, and additionally supervise staff work performance, including:  Recruiting, hiring and training, and oversee career development activities.  Utilize Search Engine Optimization (SEO) and social media to develop new business.  Perform evaluations of websites, research, deck preparation, in-person pitches and education to staff on SEM best practices.          ONLINE MARKETING COORDINATOR   09/2006   to   12/2008     Company Name   City  ,   State       Designed a real-time application to retrieve lawyer bios across 38 different offices.  This process eliminated duplicate repositories and saved duplicated efforts.  Managed Internet profiles for over 2K lawyers, which were domestic and internationally located.  Gathered and posted web articles, press releases, events, graphics and video content.  Organized, oversaw and implemented strategic plans for a successful online alumni website, including:  Tracking timelines, deliverables and presentation of project results.  Created graphics and online pages that were user friendly to support web and e-mail campaigns.  Successfully evaluated on behalf of client alerts:  email metrics, including delivery, open, and, clicks, and conversion rates.  Determined performance optimization and made recommendations for web data and user behaviors.          ELECTRONIC MARKETING SPECIALIST   05/2004   to   09/2006     Company Name   City  ,   State       Supervised daily website maintenance.  Ensured aesthetic consistency while servicing 250K key industrial decision makers.  Incorporated cost-saving technologies and saved the company $20K.  Managed and enhanced automating processes and tapped into in house technical expertise.  Responsible for and maintained a strict adherence to a $200K budget.  Recruited, evaluated, hired and supervised outside vendors.  Planned projects and uphold expected outcomes according to schedule, as well as kept up on issues and brought about swift and efficient resolutions.  Co-created graphical elements and PDF's, along with other traditional and Internet avenues.  Redesigned and implemented highly effective email marketing campaigns to assist in driving traffic and increase online sales revenue to ensure corporate goals were met.  Fostered positive open relationships with the sales force and upper management to mitigate concerns and promote successful online advertising programs, such as:  Banner and text ads, video advertising and online surveys.  Created and maintained marketing collateral; media timelines, stat sheets, sales guides and Web reports.          Education      BACHELORS OF SCIENCE  :   Web and Graphic Design    Liberty University New York University, CLE Mac Learning Center   City  ,   State       MANAGEMENT SKILLS FOR NEW SUPERVISORS:  American Management Association, CLE Web and Graphic Design          Skills    Acrobat, Adobe Photoshop, ads, advertising, Art Director, basic, branding, budgets, budget, CMS, concise, content, Content Development, conversion, CSS, client, delivery, Dreamweaver, driving, e-mail, email, Flash, graphics, hiring, HTML, Illustrator, JavaScript, Layout, MANAGEMENT SKILLS, marketing, marketing collateral, MS Office, MS Project, 2K, Multimedia, Optimization, PDF, PHP, press releases, processes, Project Management, real-time, receiving, Recruiting, Research, sales, Search Engine Optimization, Strategy, strategic plans, swift, unique, User Interface Design, video, Visio, Web Graphic Design, website, web content, websites, WebTrends, workflow, articles, XML   "
DIGITAL-MEDIA,"         DIGITAL STRATEGY CONSULTANT           Summary    To further my career in the insurance industry.      Highlights        (Hootsuite, Buffer, Twitter, Facebook, Instagram, SnapChat, Pinterest), E-mail marketing campaigns (Mailchimp, Salesforce), Public Speaking, Microsoft Office (Excel, Outlook, PowerPoint, Word), Adobe Creative Suite (After Effects, Dreamweaver, Illustrator, InDesign, Photoshop), Marketing Plan Development, Analytical and Creative Thinking, Special Events Planning, Natural Leader, Excellent Communication Skills, Self-Starter            Accomplishments      2005-2010 As a campus student leader I was involved in many extracurricular activities on campus while also excelling scholastically.  Some of these extracurricular activities include: Student Government Association (Executive Five Council), Royal Court, Campus Mentoring Program, Campus Tours Operator, Athletic Promotions Intern, Student Welcome Days Leader, Activities & Events Board, and Omega Psi Phi.  Charter Property & Casualty Insurance Underwriter Courses 2011-2013 CPCU 500 - Foundations of Risk Management & Insurance CPCU 520 - Insurance Operations, Regulation, and Statutory Accounting Achievements & Volunteering Honors Delaware State University - Mr.  Sophomore, Mr.  Omega Psi Phi, Deans List Honda Financial Services - Northeast Region's #1 collector ACE Group Insurance - $580,448 in bound premium with $187,191 of that being ACE's Advantage new product rollout CRS Volunteering Warren T Jackson Elementary School - Marketing / Digital Design Instructor Big Brothers Big Sisters Hugs Foundation.        Experience      Digital Strategy Consultant    January 2015   to   Current     Company Name          Help to define & implement a metric, ROI-driven organic growth marketing strategy through use of real-time business intelligence and content marketing strategies Direct targeted marketing efforts that introduced new products and promoted product visibility Execute e-mail marketing programs Research emerging trends in digital media, marketing, advertising, and social media Website design, development & optimization.          Director of Marketing    January 2013   to   January 2015     Company Name          Was responsible for the overall management of internal and external marketing efforts through various mediums as required for all of InSpire Enterprise, LLC InSpire Magazine, InSpire Us Foundation, ILEAD Institute, InSpire Attire, Be-EnCouraged Talk TV, InSpire Film.  Supervised 10-15 staff members, including offering feedback and enforcing deadlines.  Traveled nationally to meet with potential employees & interns and deliver clear company messages.  Created high-quality marketing strategy documentation, including product marketing briefs, FAQs and overall marketing plan.          Foreign Casualty Production Underwriter    January 2011   to   January 2013     Company Name          Served in a dual functional role while participating in ACE's Early Career Development / Trainee program by processing multinational service requests, and assisting experienced underwriters.  Analyze hundreds of risks by underwriting comprehensive international new business and renewal package policies including general liability, property, cargo, foreign voluntary worker's comp, auto, kidnap and ransom, and accidental death & dismemberment.  Conducted a offsite broker meetings each month to market ACE's insurance products while also making sales calls to brokers, participating in monthly production meetings, conducting market research and cross selling activities.  Heavily contributed to our regional premium goal with $580,448 in bound premium.          Education      BS   :   Business Management, Marketing      Delaware State University          Business Management, Marketing        Skills    Adobe Creative Suite, After Effects, Dreamweaver, Photoshop, advertising, business intelligence, Excellent Communication, content, Creative Thinking, documentation, E-mail, Special Events, Film, functional, Illustrator, InDesign, insurance, marketing plan, Marketing Plan Development, market research, marketing strategies, marketing strategy, marketing, market, meetings, Excel, Microsoft Office, Outlook, PowerPoint, Word, Natural, Enterprise, optimization, policies, product marketing, Public Speaking, quality, real-time, Research, selling, sales, Self-Starter, TV, Underwriting, Website design   "
AUTOMOBILE,"         AUTOMOBILE TRANSPORTER       Professional Summary     Dedicated, responsible Class A driver  with a clean driver's license. Self-motivated and customer-focused.Exceptional leader talented at leadership, communication, and management skills. Excellent team player with over 20 years of experience in the military and trucking industry.Talented Mechanist Tech with more than 8 years of experience developing and executing maintenance programs. Excellent troubleshooting skills. Areas of expertise include mechanics, technology, and management.          Key Skills          Quality control  OSHA regulatory compliance  Dependable independent worker  Clean D.O.T.  Good at following instructions      Solid communication skills  Strong organizational skills  Strong work ethic  Team player  Timely project completion            Work Experience     05/2014   -   Current     Company Name   Ôºç   City  ,   State    Automobile Transporter        Conducted daily DOT pre-trip inspections according to a set checklist.  Hooked and unhooked trailers from the tractor.  Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.  Perform emergency repairs including service hydraulic system.  Maintain accurate records such as vehicle logs, records of cargo and billing statements in accordance with regulations.  Obeyed traffic laws and followed established traffic and transportation procedures  Transported freight from origin to destination in a safe and timely manner.         09/2009   -   05/2014     Company Name   Ôºç   City  ,   State    Driver/Car Hauler        Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.  Conducted daily DOT pre-trip inspections according to a set checklist.  Maintained records required for compliance with state and federal regulations.  Interacted with customers and vendors in a friendly and timely manner.  Transported freight from origin to destination in a safe and timely manner.  Checked load accuracy and stability before each trip.  Picked up customer loads in a timely and accurate manner.  Maintained telephone and radio contact with supervisor to receive delivery instructions.  Conducted emergency roadside repairs, including changing tires, replacing light bulbs and installing fuses and tire chains.  Recorded expenses and maintained receipts.         02/2006   -   09/2009     Company Name   Ôºç   City  ,   State    Independent Contractor         Facilitated successful internal and external audits through sound and thorough documentation.  Composed effective accounting reports summarizing accounts payable data.  Posted receipts to appropriate general ledger accounts.  Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.  Balanced monthly general ledger accounts to accurately record cost and month end accruals.  Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.  Process accounts payable for 3 employees.  Entered financial data into the company accounting database to be verified and reconciled.  Tracked financial progress by creating quarterly and yearly balance sheets.  Streamlined bookkeeping procedures to increase efficiency and productivity.  Developed monthly, quarterly and annual profit and loss statements and balance sheets.  Performed periodic budgeting/modeling to project monthly cash requirements.  Drove car transporter, applying knowledge of commercial driving regulations in order to assure prompt delivery to dealerships.  Verified the contents of inventory to match bill of lading forms.  Maintain driver log.         10/2004   -   02/2006     Company Name   Ôºç   City  ,   State    Driver/Car Hauler        Transport automobiles from manufacturing plant to the dealership.  Worker directly with training, departments, co-signees, and management to achieve on prompt deliveries new and pre-owned vehicles.  Perform emergency repairs including service hydraulic system.  Maintain accurate records such as vehicle logs, records of cargo and billing statements in accordance with regulations.  Obeyed traffic laws and followed established traffic and transportation procedures.  Trained New drivers.         08/2003   -   10/2004     Company Name   Ôºç   City  ,   State    Driver/Car Hauler        Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.  Obtained and maintained proper delivery authorization and pickup documentation.  Conducted daily DOT pre-trip inspections according to a set checklist.  Loaded and unloaded trailers with mechanical freight handling equipment.  Delivered personal Vehicles to homes and places of business within established time frames.  Interacted with customers and vendors in a friendly and timely manner.         09/2000   -   05/2003     Company Name   Ôºç   City  ,   State    Driver        Safely loaded and unloaded deliveries according to size of load and content description.  Transported deliveries locally and over the road.  Managed discrepancy documentation for incoming shipments.  Submitted all delivery documentation in a timely manner.  Maintained a daily, legible DOT log book and submitted corresponding documents.  Completed basic maintenance such as minor repairs to keep vehicle neat and running properly.  Reported all accidents, damage and malfunctions involving company equipment to management.  Inspected the truck for defects and safe operating condition before, during and after trips.  Established and maintained excellent customer relationships.  Answered customer questions regarding delivery promptly and accurately.  Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions.         04/1992   -   09/2000     Company Name   Ôºç   City  ,   State    Aviation Machinist Mate        Supervised the creation and validation of anti-terrorism plans on all ships.  Developed and led training programs in preparation for combat.  Operated and maintained communications equipment.  Documented and processed classified materials.  Recommended retransmission equipment employment based on capabilities of the equipment and the mission requirements.  Guided and coordinated unit's force protection programs to meet fleet requirements.  Planned and briefed personnel on missions.  Established and commanded field communication operations.  Routinely checked measuring equipment to resolve testing problems.  Monitored production operations for compliance with specifications and promptly reported defects.  Discarded and rejected products, materials and equipment that did not meet specifications.  Worked within flight operations to maintain a culture of safety with efficient procedures.  Prepared and filed flight plans both domestic and international, utilizing all available resources and aircraft capabilities for maximum efficiency.  Ensured that all aircraft operational matters were within manufacturers, FAA and company limits including fuel loading, weight and balance and performance measures.  Coordinated communication between air traffic control and maintenance personnel.  Performed and supervised airfield management activities.  Monitored gauges, warning devices and control panels to verify aircraft performance and to regulate engine speed.  Calculated the aircraft weight and balance, performance and fuel requirements.  Assisted with the Safety Risk Management (SRM) process.  Announced and demonstrated safety and emergency procedures.          Specialized Training     2000     Road Master Truck driving  School   Ôºç   City  ,   State  ,   United States      Truck Driving    GPA:   GPA: 3.7     Class A CDL License             Road Master Truck Driving School  City  ,   State      Class ""A"" Commercial Driver License (CDL)        Credentials     TWIC card    "
AUTOMOBILE,"         AUTOMOBILE SERVICE MANAGER       Summary    Attentive Automobile Service Manager with comprehensive knowledge of the automobile industry. Adept at providing an
optimal level of customer support that includes speedy resolutions to customer service issues. Specialize in managing an
able staff to meet customer expectations.          Experience     05/2013   to   Current     Automobile Service Manager    Company Name   Ôºç   City  ,   State      Ensured that warranty specifications were upheld when work was performed Managed vehicle repair requests and regular service appointments Maintained inventory of replacement parts and prepared purchase orders Prepared shop displays of auto parts Inspected vehicle repairs Provided regular employee evaluations Ensured compliance with shop standards.         06/2011   to   05/2013     Automobile Service Manager    Company Name   Ôºç   City  ,   State      Clearly defined employee responsibilities and tracked performance.  Assisted with initial diagnostics and supervised vehicle work.  Ensured that customer and employee areas were kept clean and organized.  Managed service requests and prepared a database listing such requests.  Ensured timely completion of vehicle services.  Coordinated with sales team to prepare marketing strategies.          Education and Training     2011     Bachelor's Degree  :   Automotive Technology    University of California   Ôºç   City  ,   State      Automotive Technology       2014     Associate's Degree  :   Business Management    University of California   Ôºç   City  ,   State      Business Management Want more? Check out our other examples.          See More Examples        Skills    vehicle repairs, database, inventory, marketing strategies, sales   "
AUTOMOBILE,"         DATASTAGE ETL DEVELOPER       Summary     I have 6 years of ETL experience and extensive experience in business and system analysis across multiple platforms using the full software development life cycle. I have worked in the role of Data Warehouse Specialist,ETL Datastage developer and Production Support Analyst requiring subject matter expertise when dealing with mainframe sources with COBOL/ASCII File structure ,Distributed sources (RDBMS) and handling business intelligence data with DB2, Netezza, Oracle, SQL Server and Hadoop Hive Data Warehouses . ¬†I have worked on developing and supporting major Banking Credit card conversion and Member Debt solutions project for Unites Services Automobile Association. These projects involved Requirement analysis, Risk assessment and management, Data planning and driving, Process Implementation, Team management, Project tracking, Customer interaction, Release Management, Defect tracking, Deliverable and Warranty support. Over this period, I have established an exemplary record of providing successful system support and delivering business value for mid-level to large business intelligence applications. I have demonstrated excellent leadership skills in handling multiple offshore, nearshore project assignments with multiple resources and have delivered all requirements on time.       Skills      Expertise in IBM Datastage (8.5,9.1 and 11.5 versions) to perform ETL & ELT operations on data  Proficiency in Unix Shell Scripting  Proficiency in writing and debugging ¬†complex SQL  Informatica ETL Support experience (Version 9.1)  Hands on experience on IBM DB2 /Netezza/ SQL Server/Oracle  Data archival into IBM BIGINSIGHTS with HIVE tables  Experience in Control-M Scheduling Tool        Accomplishments      IBM Certified Solution Developer-InfoSphere Datastagev8.5¬†  IBM Certified Solution Developer-InfoSphere Datastage v9.1¬†  Certified in Oracle Database 11g: SQL Fundamentals I.        Experience      DATASTAGE ETL DEVELOPER     Jan 2016   to   Current      Company Name   Ôºç   City  ,   State     MEMBER DEBT SOLUTIONS PROJECT    Project
involved the conversion of un-scalable SQL sandbox data into scalable Netezza
Collections data capable of doing large scale analytics.¬†   Developed Datastage Jobs to load Collections data from multiple sources Aspect,CACS,Strata,FICO,Fidelity and FDR to the respective Dimensions and Fact tables with required business transformations.          Involved in all phases of SDLC, created detailed Analysis-Design documents with source to target mappings.  Developed and maintained accurate project documentation and data model diagrams to provide management with proper understanding of organizational needs.  Prepared technical data flow proposals for enhancements and integration of existing third-party data.Communicated with business users and project management to get business requirements and translate to ETL/ELT specifications.  Provided technical support to both business team and user departments for all projects.  Handled¬†multiple offshore,
nearshore resources during the project and delivered all requirements on time.   ‚Äã‚Äã   BIGINSIGHTS DATA ARCHIVAL    As a part of raw data archival I had worked in a project developing a framework to load all raw files into foundation layer. Coding was done on Unix Shell Scripting. All data were loaded into foundation layer with a BIGSQL compatible Hive tables built on top of it.The Hadoop data is read through Hive query language and is being used for discovery purpose.   ‚Äã   DATASTAGE 11.5 MIGRATION PROJECT¬†    ¬†Worked on migrating Datastage jobs from InfoSphere Information Server, Version 9.1 to¬†InfoSphere Information Server, Version 11.5. My primary task was to gather migration requirements, design topology/playbook, test jobs in QA server ver 11.5 and production implementation/support.         DATASTAGE ETL DEVELOPER     Feb 2013   to   Jan 2016      Company Name   Ôºç   City  ,   State         CREDIT CARD CONVERSION PROJECT

Large project
to integrate the single entity credit cards to dual entity credit cards. This
migration enabled a cross-border portfolio view for all credit card applications
and enabled maintaining same plastic number across history for analytics usage.   Developed Datastage jobs to do ETL transformations with the requirement provided and load respective Dimensions and Fact tables.  Lead Offshore team throughout the project and created detailed and accurate project documentation.  Application SME (subject matter expertise) to the project implementation from offshore.        INFORMATICA TO DATASTAGE ETL CONVERSION    Migrated 180  mappings from Informatica ETL tool to Datastage tool as part of ETL conversion project. Analysed each Informatica workflow/mapping and converted it to Datastage jobs with Industry standards. Performed test case scenario/production implementation and support.        DATAWAREHOUSE MIGRATION TO IBM NETEZZA    Migrated over 100 TB of Data to IBM Netezza platform from multiple DB2/SQL and Oracle warehouses. Involved in Requirement gathering,Table design, ETL Design/testing and implementation.        DATASTAGE SERVER MIGRATION PROJECT    Worked on migrating 1000+ Datastage jobs from InfoSphere Information Server, Version 8.1 to¬†InfoSphere Information Server, Versions 8.5 and 9.1 over the years.         PRODUCTION SUPPORT ANALYST     Jan 2012   to   Feb 2013      Company Name   Ôºç   City  ,   State     DATA MANAGEMENT RETURN TO SERVICE    The primary objective of the project is to maintain Extract Transform Load (ETL) portfolio of projects at enterprise level.In a production support role, provided quick problem resolution to daily, weekly, and monthly processing cycles executing in Datastage/Informatica. Over this period, I have established an exemplary record of providing successful system support and delivering business value for mid-level to large business intelligence applications. ¬†Also worked on Service Requests developing ETL Datastage jobs for small business requirements.          Education and Training        BACHELOR OF TECHNOLOGY   2011     ANNA UNIVERSITY   Ôºç   City  ,   State  ,   INDIA            BUSINESS INTELLIGENCE TRAINING   2011     TATA CONSULTANCY SERVICES   Ôºç   City  ,   State  ,   INDIA     SEPTEMBER 2011 - DECEMBER 2011¬†   This course provides an overview that gives business and information technology professionals the confidence to dive right into their business intelligence and data warehousing activities. Hands-On training provided on ETL tools Informatica/Datastage and¬†data warehousing environment for 90 days.          DATASTAGE TRAINING   2012     GREENS TECHNOLOGIES   Ôºç   City  ,   State  ,   INDIA   This course is designed to introduce ETL developers to Datastage Development, Data Warehousing and Data Modeling training's with real-world ETL process implementations.       Activities and Honors    DISTINGUISHED ACHIEVER AWARD- TATA CONSULTANCY SERVICES [FEB 2015]   "
AUTOMOBILE,"             POLICY SERVICE SPECIALIST III       Professional Summary    Seeking the position of Claims Representative I, where my skills, experience, and assistance can be utilized for the success of the Enterprise and MRM strategy. Summary of Qualifications	Proven effectiveness to negotiate and resolve complaints on an escalated level Knowledge of call center management applications, industry standards/requirements, workforce management software, service quality assurance programs, and industry best practices. Professional verbal and written communication skills Able to motivate a group of employees towards a desired result Knowledge of Human Resources (wage and hour, labor law)	Proficient in Microsoft Suite Strong leadership skills Succeed in fast paced, results driven atmosphere Excellent organizational, time management, and multi-tasking skills Self-motivated and able to work well with frequently-shifting priorities Expert knowledge in DMV, Automotive,  CA, TX,  and NM insurance, and Claims Reporting Proficient in Portal Insurance operating systems: PRIME, HUON, Claims Portal, and PEPSC      Skills         ¬∑ Proven
effectiveness to ¬†¬†negotiate and resolve¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† complaints on an escalated ¬†¬†level

¬†    ¬∑ Professional
verbal and written ¬† communication skills    ¬∑

¬†Excellent organizational, time ¬†¬†management, and multi-¬†¬† tasking skills¬†¬†¬†




















¬∑¬†Strong
leadership skills


















¬∑ Customer service oriented  ¬∑ Proficient
in Portal Insurance ¬† ¬† ¬†¬†operating systems: PRIME, ¬† ¬† ¬†¬†HUON, Claims Portal, and ¬†¬†PEPSC¬†


















¬∑ Self-motivated
and able to ¬† ¬†¬†work well with frequently- ¬† ¬† shifting priorities




















¬∑

¬∑ Proficient in Microsoft Suite¬†




















¬∑ Succeed
in fast paced, results ¬†¬†driven atmosphere          Work History      Policy Service Specialist III     November 2006   to   June 2010      Company Name   -   City  ,   State      Provide World Class member service in a high volume call center.  Continued education in Membership, California auto, collector car, home, assigned risk, and umbrella insurance, Texas and New Mexico auto, home, and umbrella insurance allowed me to service a multitude of members across three states.  Assist supervisors with call monitoring and peer coaching.         Co-Owner/Manager     August 2005   to   September 2006      Company Name   -   City  ,   State      Managed a staff of seven barbers and beauticians.  Duties included interviewing, license verification, and hiring.  Advertised and promoted of the salon through multiple mediums.  Built relationships with clients in an effort to gain loyalty.         Supervisor of the Call Center and the Travel Production Center     May 2012   to   December 2013      Company Name   -   City  ,   State      Collaboratively provide coaching and development to ensure continual education and enrichment while maintaining or enhancing self-esteem.  Foster an understanding of immediate service issues to maintain total member satisfaction.  Communicate with team members through individual and group meetings, encouraging employees to support business culture, embrace changes, as well as current policies, procedures, objectives and goals.  Create an environment conducive to high employee satisfaction, development/growth, and retention while maintaining respect and dignity for all.  Empower agents in how to handle and resolve elevated member service issues.  Managed a maximum of twenty-one agents at a time - coaching and developing Acquired the Travel Production Center (TPC) - currently developing a taskforce from TPC, the MSC, and Marketing to implement permanent process improvements in all areas.  Proactively identify improvement opportunities in agent performance and recommendations to obstacles in the overall member interaction.  Analysis of root cause factors driving member experience via monitoring for compliance of internal processes and procedures.  Analyzing the effectiveness of call activity and behaviors, and interpreting the ""voice of the member."" Accomplishments         dfyaerh     January 2005   to   January 2006      Company Name   -   City  ,   State       Communicate and interact with insureds, banks,
mortgagees, and lien holders. ¬†    Explain benefits, effects of changes, and
coverages in layman terms. ¬† ¬† ¬† ¬† ¬†¬†     Re-underwrite policies in compliance with
underwriting guidelines and to prevent premium leakage.    Review policy contract with insureds.  Answer insured questions regarding deductibles.         Education      Los Angeles Harbor College     1 2004     City  ,   State     Diploma  :   Education	Child Development/Psychology         Education	Child Development/Psychology       San Pedro Senior High School     1 1999     City  ,   State           Certifications          Licenses    Personal Lines Broker-Agent      Skills    calibration, Call Center, Coaching, CA, clients, driving, Focus, hiring, insurance, Marketing, meetings, MSC, policies, processes, Quality   "
AUTOMOBILE,"         CLAIMS SERVICE MANGER       Professional Summary    Service-oriented  manager ¬†who delivers high quality customer service by accurately assessing client needs and recommending the most useful policies and products. ¬†Excellent investigation and attention to detail skills.¬†      Skills          Property insurance  Report development  Critical thinking  Project planning  Types  [Number]  WPM              Work History     05/2014   to   Current     Claims Service Manger      Company Name   ‚Äì   City  ,   State             11/2005   to   10/2008     Associate Claims Adjuster      Company Name   ‚Äì   City  ,   State          04/2012   to   05/2014     Casualty Auto Adjuster II      Company Name   ‚Äì   City  ,   State      Investigates, evaluates, negotiates and adjusts moderately complex auto claims presented by or against our insured to confirm coverage, Determine legal liability and equitably settle/defend in compliance with all state regulatory requirements.  Works under limited supervision to Perform work assignments and problem resolution.  Recognizes life events, understands member's needs and provides advice in order to Deliver appropriate solutions to members.  Accomplishments Provides AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third-party customers.  Adjusts moderately complex auto claims.  Severity of claims includes soft tissue losses involving neck injury, back injury, and PIP/Med Pay.  Acquires and applies intermediate knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, and USAA claim handling process and procedures.  Collaborates with team members to resolve issues and to identify appropriate issues for escalation.  Partners and/or directs vendors and internal business partners to facilitate claims resolution.  Contributes to business goals, performance metrics and effectively uses tools & technology.  Supports workload surges and/or Catastrophe Operations as needed to include working significant overtime during designated CATs.  USAA Internal Catastrophe Unit- Property Hurricane Katrina Hurricane Irene Super Storm Sandy.        08/2004   to   09/2004     Auto Adjuster      Company Name   ‚Äì   City  ,   State      Investigate, adjust and settle, complex  auto, mobile home, boat, and motorcycle claims Maintained diary management for field inspections Completed inspection appointments within the CAT database Triaged damage for proper handling Schedule tow appointments and salvage appointments for customers Issued payments for proper closing Set up hard files for proper documentation and storing.        07/2001   to   12/2004     Claim Representative      Company Name   ‚Äì   City  ,   State      Investigate, adjust, and pay claims in a call center environment.  Consistently provide and demonstrate superior customer service.  Handle and process calls in a detailed and accurate manner.  Complete coverage investigations to ensure proper coverage and limits applied Interpret policy information to provide coverage for glass damage Take recorded statements Adjust and determine liability Negotiate with glass shops and vendors in order to obtain a fair and reasonable price.        04/2001   to   10/2008     Associate Claims Adjuster-Settle Loss      Company Name   ‚Äì   City  ,   State          12/2004   to   05/2005     Immediate Response Unit Representative      Company Name   ‚Äì   City  ,   State           Education     Current     Master of Science  :   Criminal Justice     Sul Ross State University   -   City  ,   State          1 2011     BA  :   Criminal Justice Sociology     Our Lady of the Lake University   -          Criminal Justice Sociology Minor in  Sociology         1 1998            Eagle Pass High School   -         Courses include: Criminal Law, Criminal Investigations, Theories of Criminal Justice, Corrections,
Crimes against Children and Adults, Tort and Liabiity      2011     Bachelor of Arts  :   Criminal Justice     Our Lady of the Lake University   -   City  ,   State          2011     Internship  :   Medical Death Investigations     Bexar County Medical Examiners Office   -   City  ,   State    Assisted the on-duty Bexar County Medical Investigator with the collection of information pertaining to scene investigations, interview of witnesses, physicians, police officers and relatives Scene photographs and intake photographs for morgue check-in or out Evidence collection from scene investigations Log and count medications Office duties that include faxing medical records, police reports, answering telephones and delivering reports to the Medical Examiner.United Services Automobile Association Auto Claim Adjuster II- 1st Party Injury.       Affiliations    Student Associate Member of the Association of Certified Fraud Examiners.      Certifications     TX Casualty and Property License      Skills    C, call center, closing, contracts, CPT coding, Criminal Justice, customer service, database, documentation, email, fax, faxing, insurance, ISO, Law, Legal, Lexis Nexis, Medical billing, Access, Excel, mail, Office, outlook express, PowerPoint, Works, police, problem resolution, processes, fluent in Spanish, supervision, telephones, phone      Additional Information      ""John's outstanding client focus has led our USA Bank branch to outperform others and surpass annual profit goals."" - Henry Adams, Financial Manager, USA Bank     "
AUTOMOBILE,"         DEPUTY PRINCIPAL         Executive Profile     Results-oriented and resourceful education professional with proven ability to effectively develop and implement educational strategies, policy and practices that improve student learning outcomes and benefit all stakeholders. Strengths in strategic planning, policy development, budget management, process evaluation, program development and grant management. Excellent at building relationships and managing by influence. Comprehensive analytical, strategic thinking and rapid problem-solving skills. Proven leader, approachable teacher and accountable team player. Tech savvy, highly proficient with Microsoft Office Suite and website development tools. Certified Lean Six Sigma Black Belt.        Core Competencies          Online Staff Training  Employee Management  Instructional Strategies  Conflict Resolution  Performance Evaluation  Behavioral Management      Project management  Leadership/communication skills  Human resources  Employee relations  Customer-oriented            Professional Experience      Company Name    City  ,   State    Deputy Principal   06/2013   to   Current       Direct the organization, management, and daily operations of assigned campus 371 students; 35 staff members.  Hire, supervise and evaluate all campus professional, administrative, and support staff.  Ensure compliance with federal and state laws, State board of Education rules, and board policy.  Prepare and submit the school budget and monitor expenditures according to administrative policies.  Develop and implement information systems to track progress on campus performance objectives and academic excellence indicators.  Establish and maintain a program of discipline that is supportive of the instructional program.  Conduct conferences about student and school issues with parents, students, and teachers.  Compile, maintain, and file all physical and computerized reports, records, and other documents required including accurate and timely   reports of maximum attendance to requisition textbooks.  Establish and maintain positive relationships with members of the community and ensure their continued involvement and support.  Demonstrate professional, ethical, and responsible behavior.  Serve as a role model for all campus staff.  Perform other duties as assigned.           Company Name    City  ,   State    Director of School Improvement    06/2013   to   06/2014       Monitored district and campus progress in meeting and exceeding the standards of the accountability systems.  Coordinated with special programs and departments to assure that all aspects of the accountability system are met.  Coordinated assessment development and administration with departments and campus staff.  Coordinated the completion and analysis of district assessments.  Aligned federal and state accountability programs with district instructional program.  Staff Development Directed, guided, and trained personnel at the district level and in all elementary, middle, and high school campuses in the analysis of assessment data, which includes local, state and national exams.  Met regularly with campus leadership teams, district specialists, and directors to provide current information on the accountability systems.  Provide campus leadership teams, district specialists and directors information on all assessments.  Developed and implemented staff development activities/plans and training programs for targeted personnel, district wide and campus wide in the areas of state and federal accountability requirements.  Kept informed of and comply with state, district, and school regulations and policies.  Compiled, maintained, and filed all physical and computerized reports, records, and other documents required.  Ensured campuses are provided operational flexibility and effectively implemented of all components of the school improvement process.  Monitored the progress of improvement plans.  Attended campus leadership meetings regularly or coordinate the work of other district personnel *who are responsible for attending campus leadership meetings.          Company Name    City  ,   State    Fraud Analyst   06/2012   to   11/2013       Analyzed suspicious activity on customers' accounts, identifying fraudulent charges and research account history for activity that may be lined to similar activity in other accounts.  Monitored and analyzed fraud parameters and fraud prevention reports, reducing future loss by recommending solutions.  Prepared charts and diagrams to assist in problem analysis.  Reviewed and research daily reports to identify suspicious/fraudulent activity across all delivery channels (i.e. ATM, Debt, Credit Card, and On-line Banking).   Identified high-risk transactions and respond timely to mitigate potential losses by placing holds, restricting accounts, and recommend account closures.   Periodicly reviewed and testing of Card Service Reports and Fraud Detective software to ensure effectiveness in identifying suspicious/fraudulent activity.   Responded and analyzed plastic card compromise alerts to assess the risk exposure, provide a recommendation to management, and timely execution of a block and reissue process.   Maintained a working knowledge of the Falcon Fraud Neural Network   Protected the confidentiality of all financial data relating to USAA Bank operations and its members.   Reconciled and summarized fraud losses and operational metrics, communicating results to other departments and management.  Completed database for Suspicious Activity Report (SAR) referrals.  Analyzed and evaluates existing or proposed system parameters, formulating strategies and specifications for fraud software applications          Company Name    City  ,   State    Coordinator of College & Career Readiness   08/2009   to   06/2013       Oversaw Career & Technical Education related grant administration and reporting.  Project managed Career & Technical Education related district improvement projects.  Developed and facilitated curriculum, instruction and assessment support and professional development for all Career & Technical teachers.   Assisted Career & Technical Education Teachers with data analysis, planning and student goal setting.  Worked collaboratively with the Director for Career & Technical Education to plan, implement, and evaluate department instructional goals.   Maintained knowledge of Performance Based Monitoring & Analysis System (PBMAS) guidelines to ensure district compliance.   Integrated current research and effective instructional practices in campus support activities.   Modeled the use of data to drive instructional decisions, including the use of the District Data Management System.  Designed and implement an ongoing evaluation process focused on improving performance of Career & Technical Education programs that provide services to students with disabilities per Texas Education Agency (TEA).           Company Name    City  ,   State    Web Support Specialist   06/2007   to   06/2012       Assisted members on troubleshooting USAA.com website for banking,financial,investment,insurance and other COSA areas of need.  Documents, tests, implements and maintains web pages and multimedia design using appropriate web publishing, editing and graphics applications.  Implements design standards and styles that ensure a high level of design and coding efficiency consistent with current standards, laws, and trends.  Serves as a client contact regarding web site maintenance and enhancements.  Investigates web site issues and coordinates resolutions.  Monitors and reports web statistics and makes recommendations to managers to improve visibility and usability of web site.                Maintains technical expertise in web design tools and acts as technical resource for software in field of expertise.           Company Name    City  ,   State    Enterprise Business Operations Specialist   07/2005   to   06/2007       Assisted members with inquires regarding their checking, savings, credit card, certificate of deposit, and loan accounts.  Assisted members with Telephone Bill Pay and Web Bill Pay inquiries including enrollment, making payments, account maintenance and researching payments.  Serviced Consumer and Home Equity Loans including payments and extensions.  Helped members setup their accounts to download into Microsoft Money and Quicken, and also paying bills through that software.  Processed and provided instructions for official check request, transferring funds, credit card cash advances, ordering ATM cards, wire transfers and PIN.  Processed payments for internal accounts.  Registered members for USAA.com and assisted members with level II issues within the web site.  Assisted members with PIN resets for the website and voice response system.  Assisted members signing up for Electronic Document Delivery and how to navigate through the system.  Answered questions fellow co-workers may have had in E-Commerce as a Hot-line Representative.          Company Name    City  ,   State    Deposit Sales and Services Specialist   10/2001   to   07/2005       Counseled members on bank products and services via telephone, identifying their needs and servicing existing accounts.  Logged end of the month wire transfer tapes.   Assisted members with preparation for deployment.   Verified signature cards for new accounts and changes on existing accounts.  Answered questions co-workers may have had in Deposit Sales & Service as a Hot-line Representative.  Opened and established new accounts.  Researched financial inquiries to meet the customers banking needs.  Disputed withdrawals on accounts.  Processed wire transfers, cashiers checks, official checks, transferring funds and credit card cash advances.  Volunteered to help Consumer Lending and Home Equity Servicing during a system.          Company Name    City  ,   State    Human Resource Manager   01/1998   to   09/2001       Researched and evaluated management practices in the construction industry, training and development programs, leadership principles and employee relations.  Managed human resource activities for direct reports in regards to: recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning.   Coordinated and facilitated, OSHA training, for new and current employees and, instructed classes to ensure employees stay in compliance with state and federal regulations.  Maintained the work structure by updating job requirements and job descriptions for all positions.  Maintained organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.  Prepared employees for assignments by establishing and conducting orientation and training programs.  Maintained a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.  Ensured planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.  Maintained employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.  Ensured legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.  Maintained management guidelines by preparing, updating, and recommending human resource policies and procedures.  Maintained historical human resource records by designing a filing and retrieval system; keeping past and current records.  Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.  Completed human resource operational requirements by scheduling and assigning employees; following up on work results.  Maintained human resource staff by recruiting, selecting, orienting, and training employees.  Maintained human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.  Contributed to team effort by accomplishing related results as needed.          Education      Mid-Management Principal Certification  :  Leadership   2013     Lamar University  ,   City  ,   State  ,   USA            Master Certficate in Six Sigma  :  Leadership   2008     Villanova University  ,   City  ,   State  ,   USA            Certificate of Achievement in Lean Six Sigma Black Belt  :  Leadership   2008     Villanova University  ,   City  ,   State  ,   USA            Certification of Achievement in Lean Six Sigma  :  Leadership   2007     Villanova  ,   City  ,   State  ,   USA            Master of Arts  :  Organizational Management   2003     University of Phoenix  ,   City  ,   State  ,   USA            Teacher Certification  :  Education   2002     Southwest Texas State University  ,   City  ,   State  ,   USA            Bachelor of Science  :  Health Care & Business Administration   2001     Wayland Baptist University  ,   City  ,   State  ,   USA            Computer Skills     Dreamweaver, Illustrator, Photoshop, Acrobat Pro, Photoshop Elements, Final Cut Pro, MS office, Mac OSX, Mac IOS    "
AUTOMOBILE,"         TECHNICAL EDUCATIONS LANGUAGES       Summary    QA-QC Lead in Subsea 7 (EPC Contractor) & working for Major Clients such as TOTAL / TECHNIP / Exxon / ADMA-OPCO (Abu Dhabi National oil Company Group) Supplier Quality control lead in Various Automotive industries (Valeo, Leoni, Continental) & working for Major Clients such as Renault, Peugeot, BMW, etc. Very Good experience in Project Management over all phases (design / Procurement / Onshore / offshore) from the ""start-up through completion"" of the Work. Very Good Experience with QC Activities on Procurement stage of various vendors (Buoyancy Foam, Connectors, clamps, structures, Valves, Flanges, pipelines, etc) Project Manager / QA_QC Lead 10 years relevant experience in Oil & Gas/ Automotive Industries with Quality Management Background       Highlights        Windows 9X/NT/XP, MS Office, MS Outlook, MS project, Pascal, Catia v5              Experience      TECHNICAL EDUCATIONS LANGUAGES            Supplier Quality Manager Liaison Engineer CONTINENTAL  Automobile   10/2009   to   04/2010       PDCA, AMDEC, 8D analysis, Six Sigma method, KANBAN, Supplier quality Management, Quality Auditing, 5S, ISO9001, ASME, API, ASTM.  From Mar.  2014 till now: Bureau Veritas Abu Dhabi (UAE) Project Manager of Umm Lulu project (ADMA-OPCO): Project Manager of Zakum Electrification project (ADMA-OPCO) Managing several oil & Gas Projects for ADMA-OPCO (Abu Dhabi National oil Company Group): Installation of wellhead towers, infield pipelines & super complex.  In charge of the duties of organizing, planning, work assignment, cost control and scheduling the ""start-up through completion"" of all activities (structural, Decks, rigid/flexible pipelines, jacket installations, risers, etc.).  Key responsibilities are: Preparation of Technical Offer (method of statement, contract organization structure, etc...) Preparation of Commercial Offer (price structure, cost / time / resources / profit estimation, price conditions / technical and contractual qualifications, etc.) Preparation Contract Execution Plan and co-ordination procedures as per client specification.  Development / customization of necessary contract management tools.  Identify all resources and support (human, physical, financial) required to achieve the project Objective.  Responsible of selection / recruitment process (Select CV, perform interview, propose offer Package) for candidates suitable for working on the Project.  Expediting of contract tasks including mobilization of personnel and sub-contracting Communication with the Client and other parties.  Brings to the contract the required resources as well as the tools necessary to follow the Contract schedule, cost / profit as well as quality on the contracts way to a successful Completion.  Coordinating the activities of all engineers/surveyors (Welding, Civil, Structural, Piping, Rotating Equipment, Painting & Coating, Electrical & Instrumentation, etc.) assigned at site.  Full management of Onshore / offshore assigned on the project (more than 25 Engineers) Full knowledge of the project's technical issues and its status.  Directs and controls the work at site by contractors working directly for BV.  Monitoring & Evaluation of Site Inspectors, and provide necessary plans for improvements.  Provide Monthly Reports to Clients, for TPI involvement, concerns & recommendations Follow up / monitoring of project schedule and cost / Contract invoicing.  From Sept.  2010 till Mar.2014: Subsea7 France SA Project Lead QA-QC Engineer for Erha North project (EXXON) Project QA-QC Engineer for Clov project (Total) Project QA-QC Engineer for Block 15 project (EXXON) Management of QC activities for packages: Buoyancy Foam, Connectors including forged pieces, clamps, pup pieces, structures in Sub Vendors, Subsea Valves and Forged Flanges Flexible pipeline installation, Anodes, Rigid items (wellhead tower, jackets, Subsea Guiding Frame etc.) Key responsibilities are: Participate in the critically assessment rating at the request of the Project Quality Manager.  Conduct the Pre-Production Meetings (PPM) and to facilitate the start of production Review / approve the Suppliers ITPs & control procedures defined in the SDR Nominate / Manage qualified inspectors for the implementation of the surveillance on-site Supervise by performing QC visits during manufacturing process if needed.  Review / approve the Inspection Reports, identify any problems and keep the project and departmental staff informed of progress.  Work with the Project Quality Manager and the HSEQ Department on the appointment and co-ordination of Project QC Inspectors (Ensure our inspectors adhere to all Subsea 7 safety on site) Process NCR's raised during inspections and keep the project and departmental staff informed of progress.  Verify all Technical Queries and NCRs are closed prior to organising the Release.  Participate in performance evaluation of suppliers / yards as requested.  Review and approve final documentation (MRB compilation) Ensure Lessons Learned and improvements are identified and reported during project execution.  Coordinates all related communication with local departments Participation in component reviews Technical Data maintenance on numerical platform (Liaison Person Rights) Preparation of the local sourcing committee in agreement with commodity management Maintain communication between locations in charge to validate electronic components.          Supplier Quality Control Engineer   01/2009   to   09/2009     Company Name      Management of 15 suppliers Panel Taking part in suppliers selection phase: writing of validation plan listing Leoni requirements Technical and industrial validation of the bought components Monitoring of the homologation of specific components: from conception to realization of initial samples.  Taking part in qualification audits of specific components at Leoni suppliers Quality validation of the productiveness solutions identified by Leoni family purchasers.  Feb.  to Dec.  2008: Supplier Quality Management Engineer, CONTINENTAL Automobile Ensuring and monitoring of pcb's Quality on continental's supplier in China Monitoring of notifications, incidents and Quality alert on continental production site Management of defective parts (using 8D method to resolve failures) Implement containment actions on production site according defects found Regular visits on continental's supplier in China to check /follow corrective action implemented Take part on validation modification of process/parts proposed by suppliers Oct.  2007 to Jan.  2008: Purchasing Engineer, VALEO Engine cooling Buyer of Machine producing automotive radiators Order all parts needed to assembly the machine Management of orders based on Delivery time of parts and assembly machine priority Implement effective organization for incoming inspection of parts Change defective parts detected and negotiate the shortest delivery time with suppliers March to Sep.  2007: Supplier Quality control (Trainee), VALEO Connective Systems Management of 25 suppliers Panel (responsible of homologation of 66 components) Creation of organizational tools to ensure an efficient homologation step for components bought Creation of a new procedure able to identify the defects and transmit useful information about quality components received in Valeo plant Taking part in qualification audits of specific components at Valeo suppliers Jan 2005.  to Jul.  2006: Validation Engineer, VISTEON Interiors Systems Taking part in products validation phase of Panels for PSA customer Contribution at the following-up activity / Scheduling and management of testing requirements Improvement of interface tools Customer / Project / Manufactory / Laboratory Logistics / parts traceability/Compilation / results analysis / customer reporting Basketball (former junior player in the international Tunisian team), Football, Music SIROT Olivier C:\Users\Boulkhled\Documents\CV_Y.Hammi_Nov2015-2-with-logos.doc	page 6 of 5.          Consulting Engineer   10/2007   to   09/2009     Company Name            Education      Ecole Nationale arts & m√©tiers¬ª, Paris (France)
2006: 	Material Science Engineer Diploma; √âcole Polytechnique de LILLE 	(France)     2003       Material Science General University            Diploma     2001       Scientific High School            Master's Degree                  Diploma      Paris XI University       France             Certifications    2013: 	CSWIP - Visual Welding Inspector Level 1; Rotherham (UK)
2012: 	IRCA Certificate for Quality Management Auditor; Paris (France)      Languages    French: Fluent          English: Fluent          Arabic: Fluent        Personal Information    Date of Birth: 	August 17, 1982 (33 Years Old)
Nationality:	French
Adress:          Beach Tower / Reem Island / Abu Dhabi      Additional Information      Date of Birth: 	August 17, 1982 (33 Years Old)
Nationality:	French
Adress:          Beach Tower / Reem Island / Abu Dhabi        Skills    API, Arabic, arts, Auditing, automotive, C, Catia v, contract management, contracts, cost control, Client, Clients, Dec, Delivery, documentation, Engineer, Fluent          English, financial, Frame, French, Inspection, Inspector, invoicing, ISO9001, Logistics, logos, Managing, manufacturing process, Material Science, Meetings, MS Office, MS Outlook, MS project, Windows 9, NT, Oct, oil, organizing, organizational, page 6, Painting, Pascal, personnel, producing, profit, progress, Project Lead, Purchasing, Quality, Quality Management, QA, Quality control, recruitment, reporting, safety, Scheduling, Six Sigma, specification, suppliers selection, Systems
Management, Validation, Veritas, Welding   "
AUTOMOBILE,"         DIRECTOR       Executive Profile    Forward thinker with expertise in marketing, partner acquisition, contract negotiation, communications, project management, collaboration and consensus building, combined with a Master's Degree in Business Administration.          Professional Experience     02/1999   to   Current     DIRECTOR    Company Name   Ôºç   City  ,   State      Currently lead key discounts initiatives involving technology, branding, marketing, strategy development and the evaluation of new member benefit programs: Collaborate with clubs to ensure consensus on partner marketing, branding, technology efforts, contract negotiations and partner acquisition Actively lead club work teams including the Discounts Task Force, the Member Data Capture Team, the Member Offer Database group and the Discounts and Rewards Re-Branding Team.  Develop and present topics to the Discounts Sub-Committee Led club discussions that resulted in an unprecedented association-wide promotional commitment for discount partners Led staff efforts for the timely and successful evaluation and selection of vendors for the discounts technology solution Oversee the development of multi-channel program marketing materials for club use, including social media and other digital programs Provided thought leadership for the creation of a new system that provides analytics and insights on partner performance and marketing exposure Led sales acquisition efforts that resulted in the addition of numerous key brands to the Show Your Card & Save program, including New York & Company, Target.com, DIRECTV, Dell, Circuit City and Best Buy Successfully negotiated new partner contracts and launched new programs including AAA Prescription Savings, Target.com, Shell gasoline program, Payless, UPS and Travel Money programs.         09/1997   to   02/1999     INTERNET DEVELOPMENT PROJECT MANAGER    Company Name   Ôºç   City  ,   State      Promoted to position.  Managed overall Internet project and technical development of AAA.com functionality for online travel bookings, routings, travel material requests and TourBook look-up.  Managed staff of four developers and directed the work of Internet designers, content editors and technical writers in other departments.  Delivered enhanced national web site application on time for testing Conducted focus groups to determine site usability and design effectiveness Oversaw RFP process for selection of national Internet Service Provider Evaluated internet costs and developed recommendations for club pricing Collaborated with business lines to develop specific approaches for integrating and deploying the Internet as a service delivery channel.         04/1996   to   09/1997     ELECTRONIC PUBLISHING MANAGER    Company Name   Ôºç   City  ,   State      Responsible for all aspects of America Online (AOL) project and interim internet project (AAA.com).  Major accomplishments included: Managed the accelerated creative and technical development of AAA.com, using all in-house technical and publishing resources Built strong working relationships with Internet Development Committee members Managed development of TourBook, zip code, AAA offices and dues, and Approved Auto Repair database search functionality Created content and promotional programs for both online sites including two successful online contests which doubled site visits during promotional period Initiated development of a secure web site allowing credit card transactions and a more streamlined method of receiving online membership applications.         07/1991   to   03/1996     MARKETING / PRODUCT DEVELOPMENT MANAGER    Company Name   Ôºç   City  ,   State      Performed various marketing and project management functions within Publishing area.  Provided financial/market feasibility analysis for potential business opportunities including an electronic travel kiosk and a multi-media venture.  Became Marketing Manager for the Publishing Division in January 1993.  Developed club travel store program, a direct-to-member publications sales test, club marketing programs for retail publications.  Served 18 months as program manager for AAA's World Cup soccer national sponsorship.  Oversaw club promotions, AAA product development, retail distribution and premium product sales/development to sponsors.         07/1990   to   06/1991     VICE PRESIDENT BRANCH ADMINISTRATOR    Company Name   Ôºç   City  ,   State      Managed operations for seven branches with 45 employees and $184 million in deposits.  Developed and managed a successful plan to maintain existing customer base during period of government intervention.         10/1986   to   06/1990     VICEPRESIDENT    Company Name   Ôºç   City  ,   State      Given statewide marketing responsibility in January 1990  for 36-branch institution.  Previously directed these functions for the bank's 20-office Daytona region.  Managed a $750,000 marketing budget with a staff of six.  Developed and implemented innovative and cost efficient marketing plans to promote bank products and services.  Directed several successful multimedia campaigns including one which attracted $20 million in deposits in 90 days.  Launched business development program that generated $14 million in sales in three months.  Program focused on prospect development, formalized sales reporting, sales tracking, follow-up, incentives and recognition.  Established and managed an eight-person outbound telemarketing department that generated $2 million deposits during the first four months.         01/1984   to   09/1986     BUSINESS DEVELOPMENT REPRESENTATIVE    Company Name   Ôºç   City  ,   State      Created Newcomer Program and designed to attract business from people moving to the area.  Managed all sales efforts, which generated $20 million in deposits in the first five years.  Promoted to Vice President, Regional Marketing Manager as a result.         01/1981   to   01/1984     NEWSPAPER REPORTER    Company Name   Ôºç   City  ,   State      Covered city government, general news and feature stories.  Promoted to business writer and reported on financial topics while studying for MBA.          Education     1984     MASTER'S DEGREE  :   BUSINESS ADMINISTRATION    Stetson University   Ôºç   City  ,   State      BUSINESS ADMINISTRATION       1981     BACHELOR OF SCIENCE DEGREE  :   Journalism and Business    Florida Southern College   Ôºç   City  ,   State      Journalism and Business        Skills    America Online, AOL, Auto Repair, Branding, budget, business development, com, content, contract negotiations, contracts, credit, Database, delivery, Dell, financial, focus, government, Internet Development, Internet Service Provider, leadership, marketing plans, marketing, market, Marketing Manager, marketing materials, MBA, Money, office, multimedia, multi-media, pricing, product development, project management, publications, receiving, retail, RFP, sales, sales/development, sales reporting, Shell, stories, strategy development, telemarketing, web site, writer, zip   "
AUTOMOBILE,"         CONTACT CENTER SPECIALIST       Summary    Accomplished and dedicated Customer Service and Administrative professional with over 10 years' experience in the non-profit, finance and healthcare fields. Proven track record of building rapport and establishing lasting relationships with clients and patients. Reliable, trustworthy and driven, with strong time management organizational abilities.      Highlights          Healthcare  Finance  Policy/account changes  Service-oriented      Empathetic listener  Energetic work attitude  Client relations development  Proactive problem solver            Accomplishments     Attained Top Performer at the GW Medical Faculty Associates status many times in the areas of call volume, attendance and punctuality, call answering time and personal accommodations from patients and clients.¬†  ‚Äã  Exceeded the National Automobile Dealers Association incoming rollover goals by increasing company's assets in rollovers by 55%.  ¬†          Experience     12/2015   to   12/2016     Contact Center Specialist    Company Name   Ôºç   City  ,   State      Provided stellar customer service in all aspects of scheduling, including making, canceling, and rescheduling appointments based on appointment guidelines by department.  Answered high-volume patient and provider calls (average 90 - 160 calls daily) in a proficient and exemplary manner.  Processed requests submitted by clinical staff and team members in all applicable systems.   Reviewed chart documents thoroughly and accurately to determine needs of patients.¬†  Managed calls in an organized manner, including trouble shooting issues and actively problem solving.  Successfully tested the implementation of guided scheduling for the Department of Medicine Specialties.¬†  Assisted with management with various projects as assigned.¬†         05/2011   to   11/2013     Plan Information Call Center Manager    Company Name   Ôºç   City  ,   State      Managed day-to-day operations of Call Center including training staff, management of daily tasks and special projects and department scheduling.  Promoted client retention through exemplary customer service skills including onboarding new and conversion clients as well as serving as point of contact for existing clients.  Supported and provided superior service to high volume call center via phones, e-mails and faxes as a receiver and caller; vectoring of incoming calls to receive more sensitive and complicated client issues.  Provided telephone and web-based client training for plan administrators on new policies, procedures, and regulations.  Assisted the Plan Information and Senior Specialists with more difficult phone call inquiries; responsible for training new Plan Information and Senior Specialists.  Proactively managed incoming rollovers into NADART from the first lead to successful acquisition of assets.  Other positions held within association: Senior Plan Information Specialist and Compliance Analyst           11/2006   to   05/2011     Plan Administration Specialist    Company Name   Ôºç   City  ,   State      Administered all aspects of NADART plans including preparing, verifying and posting employee and employer contributions, earnings and fees.  Communicated effectively with Plan Administrators to train on daily processing activities.  Assist with all inquiries by Plan Administrators over the phone and respond to all written correspondence.  Processed account reversals, commonly controlled transfers, affiliated transfers and evaluate and process rehired employees.  Provided administrative support assistance, i.e.  letters, reports, mailings, copies, proofreading, etc.  Used a comprehensive understanding of company policies, procedures, and operations in order to perform a variety of administrative duties.          Education     September 2017     A.S. Degree  :   Business Administration    Southern New Hampshire University          Business Administration National Honor Society/Leadership and Success, Sigma Alpha Pi       April 2017     Currently working toward an Career Certificate in Medical Terminology      Penn Foster Career School                  Skills    10 key calculator, administrative duties, administrative support, Call Center, conversion, clients, customer service skills, documentation, faxes, letters, Medical Terminology, MS Office Suite, Word, Excel, PowerPoint, Outlook, multi-line telephone phone System, problem solving, proofreading, scanners, scheduling, trouble shooting, vectoring, web browsing, Xerox copiers   "
AUTOMOBILE,"         RECRUITER         Career Overview     Mature and professional administrative assistant with over 8 years of experience  seeking an employment opportunity where my skills and versatility        Core Strengths          Microsoft Office proficiency  Telecommunication skills  Telephone inquiries specialist  Customer service expert  Strong work ethic  Good written communication  Self-directed          Excellent communication skills  Persuasive communication expertise  Goal-oriented   Professional and mature  Meticulous attention to detail             Accomplishments      Customer Interface ¬†   Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.     Market Research ¬†   Interviewed clients via market research surveys to identify product issues and customer needs.     Product Sales ¬†   Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.     Multi-tasking ¬†   Cashiered with two cash registers at once in tandem to maximize customer flow.         Work Experience      Company Name    City  ,   State    Recruiter   02/2012         Communicated the duties, compensation, benefits and working conditions to all potential candidates  Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process.  Maintained an accurate candidate tracking system.  .Contacted all job applicants to inform them of their application status.          Company Name    City  ,   State    pastry decorator   10/2014   to   02/2015       Diligently completed all assigned tasks, working overtime as needed.  Documentation Ensured charting accuracy through precise documentation.  Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.   Prepared ingredients to make different icing.  Maintained a steady, quick pace to beautifully decorate thousands of pastries a week.  Requires organizational skills, time management and attention to details.          Company Name    City  ,   State    Catering associate and specialty chef   10/2012   to   04/2013       I assisted customers, mainly large businesses, in the planning of the menu of the event.  Required excellent communication skills, sales and superb customer service.  I prepared all the desserts for the restaurant every morning as well as all the different party platters for the appropriate number of guests at the event  Cleaned and prepared various foods for cooking or serving  Managed preparation and presentation of the desserts for all catered events.  .Checked the quantity and quality of received products          Company Name    City  ,   State    Automobile Salesperson   01/2008   to   01/2009       Participated in various incentive programs and contests designed to support achievement of production goals.  Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.          Company Name    City  ,   State    Personal Banker   04/2006   to   12/2006       Developed highly empathetic client relationships and earned reputation for exceeding sales goals.  Cross-trained and provided back-up for other customer service representatives when needed.Maintained up-to-date knowledge of bank products and services.  Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day  .Participated in various incentive programs and contests designed to support achievement of production goals.  Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.          Company Name    City  ,   State    Administrative Assistant and Medical Transcriptionist   08/1998   to   06/2002       Wrote reports and correspondence from dictation and handwritten notes.Made copies, sent faxes and handled all incoming and outgoing correspondence  .Dispersed incoming mail to correct recipients throughout the office.Maintained the front desk and reception area in a neat and organized fashion.Designed electronic file systems and maintained electronic and paper files   .Recorded and filed patient data and medical records  .Strictly followed all federal and state guidelines for release of information   .Wrote clear and detailed clinical phone messages for physicians   Retrieved physician correspondence from dictation service and made edits when necessary.         Educational Background      High School Diploma  :  English   1987     Pilgrim High School  ,   City  ,   State  ,   USA    English          General Studies    University of RI  ,   City  ,   State  ,   USA     General Studies           Mathematics and English Literature    Collin County Community College  ,   City  ,   State  ,   USA     Mathematics and English Literature         Skills     Professional and friendly.Careful and active listener, with strong interpersonal skills and excellent communication. Multi-tasking, neat, organizational skills, problem solver, quick, reception, sales, Self-starter, tandem, Telecommunication, phone, time management.   More than proficient with all Microsoft programs.     "
AUTOMOBILE,"         GENERAL LIABILITY CLAIM REPRESENTATIVE       Summary    Claims Representative who is highly motivated,
success driven with several years experience in the insurance industry.¬†      Skills          Claims file management processes  Litigation resolution  Strong interpersonal and communication skills  Self-directed  Team player  Critical thinker              Experience     01/2008   to   02/2013     General Liability Claim Representative    Company Name   Ôºç   City  ,   State      Recognized for continued outstanding customer service - nominated for In-Synch Award
Successfully determine coverage and communicate with insured based on application of policy information, facts and allegations of each case.  Aggressively investigate, evaluate, reserve, and negotiate assigned claims in accordance with Best Practices.  Organize workflow to maintain efficiency and productivity.  Recognized for successfully indentifying resources for activities required to properly investigate claims involving Subrogation, Risk Control, and fraud.  Effectively manage litigated claims.  Maintain accounts with business partners to ensure and sustain quality results.         07/2005   to   01/2008     Auto Claims Unit Manager    Company Name   Ôºç   City  ,   State      Monitor the performance of a team of eight automobile claim representatives, using the tools and techniques available, and implement plans to improve performance timely and effectively.  Communicate expectations and hold unit meetings.  Organize workflow to maintain efficiency and productivity.  Coach and develop technically and professionally in order to improve business results, and maintain positive morale in the office.  Proactively understand, plan and communicate the objectives and philosophy of the company, unit goals, expectations and changes in workflows.  Ability to analyze team results independently, create, and implement appropriate action plans in order to achieve needed results.         01/2004   to   07/2005     Automobile Liability Claims Representative    Company Name   Ôºç   City  ,   State      Determine coverage.  Supervise the investigation of automobile accidents over the telephone and on site to determine liability.  Direct auto claims representatives to pay property damage claims once liability has been determined adverse.  Managed uninsured/underinsured motorist property/injury claims.  Manage reported claims to special investigations and completed reports as to the outcome of these investigations.  Awarded at home work privileges due to superior time management skills.  Supervise litigated claims with support of company legal counsel.         07/2000   to   01/2004     Senior General Liability Claims Representative    Company Name   Ôºç   City  ,   State      Directly responsible for investigating general liability claims, such as slip and falls, municipality claims involving wrongful death allegations.  Required to work closely with clients to complete the investigation of claims, determine liability, and evaluate settlements.  Required to understand services offered to assist in outside sales presentations.  In conjunction with Risk Management General Counsel supervised litigated claims.  Managed multimillion dollar settlements in conjunction with Risk Management partners
      and Defense Counsel.          Education and Training          B.S  :   Journalism    Southern Illinois University   Ôºç   City  ,   State      Journalism        Skills    Coverage analysis, Customer service, presentations, litigation management, claim investigations and time management.¬†   "
AUTOMOBILE,"         PROPOSAL COORDINATOR           Experience      Proposal Coordinator   03/2013   to   07/2014     Company Name   City  ,   State       Prepare, coordinate, manage and revise maintenance and modification proposals for the Regional Sales Managers for the domestic and international network of Bombardier Aircraft Services facilities.  Coordinate scheduling with Bombardier Aircraft Services facility planning and Special Programs out of Montreal.  Solicit requests for quote for paint and interior repairs and modifications with internal BAS departments and external vendors.          Regional Sales Manager   10/2007   to   03/2013     Company Name   City  ,   State       Manage, assist and maintain Bombardier wide-body and narrow-body aircraft operators in Texas and surrounding states.  Operator management includes maintenance scheduling; maintenance proposals; presentation and negotiations of proposals, schedule and terms & conditions.  Assist operators with AOG; Scheduled and unscheduled maintenance events; Invoicing, parts and warranty issues; Airframe and avionic modifications; Interiors and Paint and AD/Service Bulletin compliance.  Maintain and build operator relationships through Amazing Customer Experience program, face-to-face visits and exceptional customer service and support.  In 2012, I was the Top Regional Sales Manager in Sales, Customer Satisfaction and Proposal Satisfaction categories.          Senior MRO Sales Manager   10/2005   to   06/2007     Company Name   City  ,   State       Perform sales and marketing of aircraft heavy maintenance, modifications, structural & composite component repair, and line maintenance to the Cargo, Charter, Commercial and Regional Aviation industries in the domestic and international markets.  Prepared, proposed and negotiated aircraft heavy maintenance, structural & composite component repair and line maintenance proposals and contracts.          Senior APU Product Line Representative   10/2005   to   05/2006     Company Name   City  ,   State       Perform day-to-day operations management of the APU Product Line in the Chromalloy Power Services facility.  Accountable for Profit & Loss.  Provided on-site aftermarket sales and marketing and engine overhaul management.  Performed all purchasing functions including: Customer and vendor RFQ's; Customer and vendor pricing negotiations; Vendor search and selection and Purchase order execution.  Other duties include FAA/EASA conformance and quality functions; Customer satisfaction and on-time delivery; Repair order and warranty administration and Contract management and administration.          President/ General Manager   04/1999   to   10/2005     Company Name   City  ,   State       Manage all accounting, corporate, financial, FAA/EASA conformance and shop management functions of a FAA/EASA approved engine and engine component repair, overhaul and modification shop.  Serviced the Airline, Cargo, Charter, Corporate and General Aviation industries in the US and International markets.  Managed 14 direct office and shop personnel.  Accountable for Profit & Loss, budget adherence, schedule adherence and customer satisfaction.  Diversified company into multi-faceted aviation services provider.          Regional Sales Manager   05/1997   to   04/1999     Company Name   City  ,   State       Perform aftermarket aircraft parts, avionics and engine component sales and marketing, customer service and support and new customer development in the Cargo, Charter, Commercial, Corporate and Regional Aviation industries.  Prepared, proposed and negotiated all aircraft and engine component RFQ requirements.  Coordinated proposal efforts with estimating, engineering, planning, production control and contracts.  Primary account responsibilities were Northwest Airlines, Sun Country Airlines, Champion Air, Mesaba Airlines, Midwest Airlines and Skyway Airlines.          Manager   07/1994   to   01/1997     Company Name   City  ,   State       Perform aircraft heavy maintenance sales, marketing, customer relations, new customer development, forecasting and account management in the Cargo, Charter, Commercial, Corporate and Regional Aviation industries.  Prepared, proposed and negotiated aircraft maintenance, aging aircraft maintenance, avionics upgrades and paint proposals.  Coordinated proposal efforts with estimating, engineering, production control and contracts.  Primary account responsibilities were Polar Air Cargo, Evergreen Airlines, Sun Country Airlines, United Airlines, Hawaiian Airlines, Mahalo Air and Champion Air.          Sales Engineer   06/1989   to   08/1993     Company Name   City  ,   State       Perform OEM linear and rotary electro-mechanical actuation systems sales and marketing, account management, customer service and support and program management in the Aerospace, Aviation and DOD industries.  Prepared, proposed and negotiated sales and contract requirements.  Coordinated proposal efforts with estimating, engineering, production control.  Managed new and existing programs from R & D through production.  Primary account responsibilities were Allied Signal Aerospace, Allied Signal Engine Aerospace, Beechcraft, Boeing Helicopter, Cessna, GE Aerospace, GE Engine, Grumman Corporation, Gulfstream Aerospace Corporation, Honeywell, Lockheed-Martin, Magnavox Corporation, McDonnell Douglas Helicopter Corporation, Raytheon, Scientific Atlanta, Sikorsky Corporation, Sundstrand Corporation and Woodward Governor.  Expanded sales in the Southwest region from $0 to $2.3 million.          Automobile Mechanic   10/1985   to   08/1988     Company Name   City  ,   State       Performed minor and major automobile maintenance services on 100 through 500 Series Mercedes Benz automobiles.          Aircraft Maintenance Supervisor   10/1984   to   10/1985     Company Name   City  ,   State       Managed all general aviation aircraft maintenance, management and purchasing functions for a FAA approved Fixed Based Operation on a 110 aircraft based airport.  Accountable for Profit & Loss.  Managed 4 direct employees.  Managed and performed 25 Hour, 50 Hour, 100 Hour and Annual maintenance inspections, engine repair and general maintenance.  Performed all purchasing functions including: Customer and vendor RFQ's; Customer and vendor pricing and negotiations; Vendor search and selection and Purchase order execution.  Aircraft serviced include: Aero Commander, Beechcraft, Cessna, Grumman, Piper and Pitts customer and rental aircraft.          Education      Bachelor of Science      Lewis University								Airframe & Powerplant License            Aviation Maintenance and Management                  Skills    account management, accounting, AD, automobiles, budget, Contract management and administration, contracts, customer relations, Customer Satisfaction, customer service, delivery, estimating, financial, forecasting, Invoicing, Lockheed-Martin, marketing, mechanical, office, negotiations, network, operations management, Paint, personnel, pricing, Profit, program management, proposals, Proposal, purchasing, quality, repairs, Sales, Sales Manager, scheduling, Scientific, Sun, upgrades   "
AUTOMOBILE,"         LEGAL ASSISTANT       Summary     Dedicated and focused  Administrative Assistant¬† who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.        Highlights          Fluent in Spanish   Microsoft Office proficiency    Excel spreadsheets  Meticulous attention to detail      Results-oriented  Self-directed  Time management  Strong problem solver            Accomplishments      processes.  Served as sole assistant to 4 attorneys in all phases of litigation.  Awarded ""The Best Performer of the Month"" for the month of April 2015.  Awarded ""Perfect Attendance"" for the year of 2016.        Experience      Legal Assistant    Company Name   Ôºç   City  ,   State      Schedule meetings, mediations, hearing dates and depositions.  Review reports by witnesses and police.  Assist attorneys in preparing for trials and court proceedings.  Draft deposition and trial subpoenas.  Draft/file pleadings and motions.          Legal Assistant    Company Name   Ôºç   City  ,   State      Compose and revise legal documents for attorneys.  Upload executed documents to LPS.  Coordinate hearings with opposing counsel.  Set and confirm hearings with judicial assistants.  Prepare/file notices, motions and correspondence.  Track and maintain busy attorney schedules.         07/2014   to   11/2016     Paralegal    Company Name   Ôºç   City  ,   State      Manage all administrative tasks for three senior partners.  Compose and revise legal documents for attorneys.  Ensure legal documents are processed and handled in a timely and efficient manner in order to comply with
appropriate regulations and deadlines.  Perform whatever is necessary to get the job done to provide the firm's clients with excellent service and
performance.          Education          DIPLOMA      American Senior High School   Ôºç   City  ,   State             2008
2015     ASSOCIATE OF ARTS  :   LEGAL STUDIES    Keiser University   Ôºç   City  ,   State      LEGAL STUDIES        Skills    administrative, Attention to detail, attorney, clients, legal documents, meetings, MS Office, police, research, Fluent in Spanish   "
AUTOMOBILE,"         CO-MANAGER           Summary    Seeking a management position that utilizes my strong experience and skills to achieve an organization's sales and profit goals Well-organized, detail-oriented individual who manages a high volume workload within a deadline driven environment Expertise in establishing priorities and coordinating work assignments to control and maximize productivity Skilled at working harmoniously with associates and resolving minor personnel problems Experience in staff performance evaluation and the creation/implementation of procedural changes to improve the quality of the workforce Outstanding customer service skills with focus on achieving top levels of customer satisfaction Skilled in use of MS Word, MS Excel, MS Power Point; bilingual in French and Creole           Work History      Company Name                Experience      Co-Manager    November 2011   to   January 2016     Company Name   -   City  ,   State      120 Employees -$800,000 Weekly Sales Volume Compile and interpret reports ensuring maximum profits are achieved  Seek high selling merchandise to feature on endcaps   Analyze revenue weekly to forecast expenditures and staffing needs     Supervise proper scanning of outs, make changes to the on-hands and replenish merchandise   Search and reduce shrink, look for opportunities to capture markdowns, ensure store is in line with company initiatives    Hire, train, supervise and terminate hourly associates; develop plans to assist in achievement of maximum performance;  monitor and give constructive feedback in a timely manner; provide learning opportunities through guidance and support; set clear expectations creating timelines and performance metrics     Require associates to adhere with customer service initiatives that create a pleasant shopping experience for customers by having daily meetings, ""coaching by walking"" and computer-based training   Drive community awareness programs by participating and supporting community events, i.e. soup kitchens, cancer walks, Children's Miracle Network   Enforce safety standards relating to accidents and STFs; OSHA compliance, work with Ecolab and Kay Chemical to prevent hazards or compliance issues.          Assistant Manager    May 2011   to   November 2011     Company Name   -   City  ,   State      300 Employees -$1,500,000 .00 Weekly Sales Volume Managed direct reports, delegated and monitored against a pre-determined deadline and measure of quality  Hired, trained, developed and appraised subordinates Budgeted and forecasted, minimize shrinkage and achieved sales and target goals Monitored and controlled expenses in several divisions  Ensured customer satisfaction and retention Analyzed the market and competitions and building strategy to ensure profitability  Implemented bench marking process on merchandise and instock level.          Small Business Sales Consultant    February 2008   to   April 2011     Company Name   -   City  ,   State      20 Employees  $100,000 Weekly Sales Volume Consulted with customers to recommend and sell variety of AT&T products and services to meet customers' needs Provided customers with a positive sales and service experience Interacted with multiple online systems while speaking with customers Met sales quotas and service objectives in a fast-paced call center environment.          Team Leader / Service Delivery Coordinator / Supervisor    June 2005   to   January 2008     Company Name   -   City  ,   State      108 Employees -$325,000 Weekly Sales Volume Began as CSR; promoted to Team Leader of Roadside Assistance Division during crucial evening shift Provided guidance and direction to all Member Service Counselors, real-time management of the call center floor, and frequently interacted with Dispatch and AAA members on service-related issues Handled escalated inquiries from members Interacted with Dispatch to resolve inaccurate information taken by Counselors or other issues Served as Shift Leader in absence of evening supervision Coached call takers on call quality issues as they arose; performed new hire training on operating system Handled customer inquiries, complaints, billing questions and payment services.          Customer Service Representative    January 2001   to   June 2006     Company Name   -   City  ,   State      Performed light typing and clerical duties and heavy volume of phone calls.  Assisted customers with their renewal application process.          Shift Leader    August 2002   to   November 2003     Company Name   -   City  ,   State      Supervised inventory, verified quantity and quality of products received.  Interfaced directly with customers to provide assistance and resolve problems.  Assigned identification numbers and recorded items processed; performed all paperwork.          Customer Service Team Leader    June 2001   to   August 2002     Company Name   -   City  ,   State      23 Employees Supervised all daily functions of store activity to ensure customer satisfaction Performed daily safety and temperature audits adhering to standards set by health board Interacted with customers on a daily basis; transferred monetary transactions for the business Generated weekly reports of profits and loss within the business.          Shift Manager    September 2000   to   May 2001     Company Name   -   City  ,   State      12 Employees Handled inventory and controlled cash Maintained a safe work environment for all co-workers Managed shift by instruction Ordered products for store and customer sales Closed store and performed necessary duties.          Education        Liberal Arts      Kean University          Liberal Arts        High School Diploma        Hamilton High West                  Skills    billing, call center, cancer, clerical, coaching, customer satisfaction, customer service, direction, fast, instruction, inventory, Team Leader, market, meetings, Network, operating system, speaking, quality, real-time, safety, selling, Sales, scanning, staffing, strategy, supervision, phone, typing   "
AUTOMOBILE,"         ACCOUNTANT       Summary    Experienced accounting professional with proficient, analytical and problem solving
abilities. Results oriented and flexible in a rapidly changing environment.      Skills        Microsoft Office
Outlook            Accomplishments      C?Math.max(0,d+c):c:0;c.        Experience     03/2015   to   07/2017     Accountant    Company Name   Ôºç   City  ,   State      Processed daily corporate customer payments using CDK and Rental payments using TSD.  Ran monthly customer statements.  Responded to and followed up on customer inquiries.  Processed daily cash journal entries.  Responsible for running monthly aging reports for the accounts payable department and
stores.         10/2004   to   04/2015     Accountant    Company Name   Ôºç   City  ,   State      Processed and paid state, city and county tax returns.  Processed yearly property tax returns.  Researched and responded to customer and the sales department inquiries.  Ran monthly customer statements.  Reconciled balance sheet accounts.  Processed monthly journal entries using Agate a specialized software.  Helped with month-end and year-end closings.  Created various requested excel reports.         05/2000   to   04/2004     Accounting Manager    Company Name   Ôºç   City  ,   State      Supervised one staff accountant.  Responsible for the timely balancing of two accounting systems.  Managed the reconciliation of all balance sheet accounts.  Processed and paid the monthly state, county and city tax returns.  Accountable for the accounts payable area.  Developed and maintained various Excel spreadsheets.  Implemented and oversaw system enhancements.         02/1989   to   04/2000     Accountant    Company Name   Ôºç   City  ,   State      Processed monthly financial statements.  Reconciled all balance sheet accounts.  Processed and paid monthly state, county and city tax returns.  Researched and responded to customer inquiries regarding monthly statements.  Implemented and tested accounting system conversion.          Education and Training          Associate of Applied Science      Normandale Community College   Ôºç   City  ,   State                Skills    accountant, accounting systems, accounting system, accounts payable, balance sheet, conversion, financial statements, Excel spreadsheets, excel, Microsoft Office, Outlook, sales, tax returns, year-end   "
AUTOMOBILE,"         TAX EXAMINING CLERK           Summary     Driven claim specialist bringing 10 years experience in the field of insurance with an emphasis on automobile claims.Trained in all aspects of insurance property and liability claims. Employs high-level negotiation skills in resolving claims to the satisfaction of all involved parties. Analytical thinker and innovative problem solver.         Highlights          Property and liability claims adjusting  Thorough in critical thinking  Analyze problems and develop favorable solutions  Time management and organization       Proficient in math, computer skills and Excel, Word and Access programs  Effective interpersonal, listening and communication skills  Multi-task and prioritize   Pacify irate people            Experience      Company Name     January 2013   to   June 2015     Tax Examining Clerk   City  ,   State      Adjust tax liability on1040X amended returns.  Take corrective actions to process and close a case, such as adjusting taxpayer's account, penalties or credits, and computing tax liability.  Research pertinent tax data through IDRS, databases, accounting records and available relevant systems.  Assign case referrals requiring further examination per the tax code.  Recognize indications of tax fraud.  Process statute and potential statute cases, and ensure that all statutes are correct.  Recognize problem areas with reference material and offer solutions.  Maintain a fully successfully level processing over 11.2 documents per hour with virtually a 100% accuracy rate.          Company Name     September 1997   to   December 2010     Business Owner/Manager   City  ,   State      Managed the operational activities of a dairy distribution business.  Maximized company revenue by creating databases and spreadsheets to improve inventory control and cost-and-risk analysis.  Maintained account plans for 100 customer accounts.  Improved communication efficiency as primary liaison for customers and vendors.  Maintained high levels of customer satisfaction through offering after-hour deliveries and preserving positive customer rapport.  Identified key growth opportunities for the business through expansion of our product line and delivery area.  Leveraged knowledge of customers and market trends to successfully market our suppliers' products.  Coordinated Customer and Vendor orders.   Prepared procedural material for employees.   Wrote correspondence for business proposals and collection.   Renegotiated payment terms with dozens of suppliers.  Verified details of transactions, including funds received and total account balances.  Calculated figures such as discounts and credits.  Suggested process improvements to secure prompt and regular receipts for the company.  Deposited third party checks, as well as monthly reserve transfers.  Researched and resolved billing and invoice problems.  Scheduled deliveries.  Conducted month-end balance sheet reviews and reconciled any variances.  Communicated with customers via phone, email and in person to obtain payments on outstanding accounts.          Company Name     September 1990   to   February 2000     Claim Specialist   City  ,   State      Process first and third-party auto liability and property damage claims in accordance with laws, regulations and policies.  Reduced loss ratios through fair and prompt processing of claims.  Identified and collected evidence and determined its value to a specific claim.  Interviewed claimants, witnesses, medical and vehicle specialists,  and law enforcement to determine pertinent claim information.  Gathered detailed information and completed field investigations.  Coordinated with attorneys and testified at criminal proceedings.  Conducted claim and estimate re-inspections.  Analyzed repair estimates.  Obtained all necessary information to complete proper evaluation of property and injury claims.  Contacted injured parties and legal representatives to negotiate final settlements for claims.  Communicated with insured and claimants to explain computations.  Interpret policy and explain appropriate coverages to insureds and claimants.  Offer company solutions to improve claim closures.  Evaluate and negotiate total losses and Bodily Injury claims.  Access available resources via the computer and/or storage files.  Inspect property to determine damages.  Recognize potential subrogation and prepare files accordingly.  Trained and mentored 3 new members of the claim staff.          Company Name     January 1986   to   January 1988     Customer Service Representative   City  ,   State      Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Maintained electronic and paper files.  Wrote reports and correspondence from dictation and handwritten notes.  Dispersed incoming mail to correct recipients throughout the office.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Managed daily office operations and maintenance of equipment.  Verified that information in the computer system was up-to-date and accurate.Answered customers' questions and addressed problems and complaints in person and via phone.  Helped customers select products that best fit their personal needs.  Educated customers on product and service offerings.  Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.  Built and maintained effective relationships with peers and upper management.  Cashiering.  Research and resolve customer problems.  Programmed and repaired pagers.  Processed shipments and maintained organized stock shelves.  Computed sales prices, total purchases and processed payments.  Wrote reports and correspondence from dictation and handwritten notes.          Experience     Investigated and resolved claims using uncover and supply necessary facts to resolve the claim. Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims.        Chronology      Company Name            Tax Examining Clerk   City  ,   State            Education      California State University of San Bernardino      Bachelor of Science Degree  :   Computer Science    City  ,   State  ,   San Bernardino    GPA:   GPA: 3.13     Computer Science GPA: 3.13         Skills    accounting, Accounts Payable and Receivable, Cashiering, CA, CPT, Data entry, databases, ICD-9, Inspect, Inventory Control, Access, Microsoft Access, Excel, policies, profit, programming, proposals, Reconciling, maintain files, Research, sales, San, Scheduling, tax, telephone   "
AUTOMOBILE,"         ORGANIZATION DEVELOPMENT CONSULTANT       Executive Profile    Proven business leader with extensive consulting experience.  Award winning Executive Coach with over 15 years of experience as an internal and external Organization Development Consultant.  Pragmatic, critical and creative thinker who works with leaders to meet business challenges while increasing individual and organizational development. Exceptional ability to identify obstacles and implement processes that achieve targeted results.          Professional Experience     January 2006   to   Current     Company Name    City  ,   State    ORGANIZATION DEVELOPMENT CONSULTANT        Consulted with the CA Public Utility Commission (PUC) Executive Director and Senior Team to design and deliver an initiative to engage 800 employees in organization wide culture change.  Work included interviewing executive staff, designing and facilitating meetings, coaching executive staff.  The cultural shift from hierarchical to participative enabled the PUC to compete in the de-regulated environment.  Designed and delivered, with a team of four consultants, an initiative to provide Appreciative Inquiry as an innovative method to improve all aspects of service delivery to county residents.  The initiative culminated in a one-day conference for 400 Sacramento County employees in order to practice new skills.  Project teams established to lead the implementation of Appreciative Inquiry throughout the organization.  Co-authored County of Sacramento, Book of Success.  Facilitated, with a team of 40 colleagues, controversial group discussions for NYC Citizen's Budget Commission planning session attended by 600 participants.  Issues successfully prioritized which set the stage for Commissioner's use in decision making for upcoming budget.  Designed and implemented an innovative 8-week job search training program which increased placement by 20% for training organization.         January 2004   to   January 2006     Company Name    City  ,   State    STAFF LIAISON        Established the County's first youth center by forging alliances between internal and external stakeholders.  Improved performance of literacy program staff to manage more caseloads and increase client participation by providing leadership and coaching.  Transformed governance committee, in jeopardy of losing funding, into a successful operational team that met deadline and was awarded funding.         January 2000   to   January 2001     Company Name    City  ,   State    ORGANIZATION DEVELOPMENT CONSULTANT        Developed and led the organization's first Corporate Education Department by integrating and aligning four autonomous, underperforming district offices resulting in improved training services to 6,000 person organization.  Managers reported transfer of training to staff dramatically improved customer service.  Improved delivery of training and increased use of training services throughout the organization by managing staff of 21 training professionals and instituting performance standards, assessment processes and peer coaching.  Increased quality of customer service by 45% through coaching cross-functional team to develop the dysfunctional culture to one that valued collaboration and rewarded teamwork.         January 1995   to   January 2000     Company Name    City  ,   State    ORGANIZATION DEVELOPMENT CONSULTANT        Coached CEO of bio tech start-up to change leadership style from controlling to collaborative resulting in the successful restructure of his executive team.  Developed a culture of involvement and responsibility resulting in FDA deadlines met and IPO successfully secured by consulting to senior leadership team and direct reports.  Increased leadership capabilities of Senior Team by coaching and consulting to Executive Team.  Team development included improved decision-making, strategic thinking and systems thinking resulting in reduced conflict throughout the organization and increased retention of leadership team members.         January 1981   to   January 1993     Company Name    City  ,   State    CO-FOUNDER/VICE PRESIDENT        Increased sales from $20,000 to $1.2 million in five years.  Managed 15-20 remodeling projects annually for award-winning Design/Build residential remodeling business.          Education          Professional School of Psychology             Certified Executive Coach                JFK University     State      Management - Organizational Change and Leadership  Master of Arts    Management - Organizational Change and Leadership            Ramapo College of New Jersey           Sociology  Bachelor of Arts    Sociology        Work History            Company Name            Skills    Book, Budget, Coach, coaching, CA, consulting, client, customer service, decision-making, decision making, delivery, designing, functional, leadership, Team development, Director, managing, meetings, processes, quality, sales, strategic thinking, systems thinking, teamwork      Additional Information      AWARDS & CERTIFICATIONS
Received 3 Excellence Awards in recognition of leadership initiative for healthcare executives.
Awarded the ""Contractor of the Year Award"" and the ""BIG 50"" Award for co-owned company.
B/Coach Systems LLC, Coach2 Training Program        Professional Affiliations    National Organization Development Network (ODN)
New Jersey Organizational Development (NJOD)
Northern New Jersey American Society for Training & Development (ATD)   "
AUTOMOBILE,"         CUSTOMER SERVICE REPRESENTATIVE         Summary    A dependable, quality-focused specialist seeking an opportunity that offers a variety of challenges and responsibilities that would allow myself to contribute towards an organization while improving my leadership and technical skills. Exceptional talent for accuracy analyzing, projecting conflict and resolving issues. Continually providing input or solutions in problem solving on operational issues or procedures and perform administrative follow-up.      Skills          Able to demonstrate exceptional communication
skills, able to maintain effective and efficient communication within a team
environment.   Skillful initiation in organizing and
coordinating team meetings to manage and planned performance adherence.   Exceptional talent for accuracy analyzing,
projecting conflict and resolving issues. Continually providing input or
solutions in problem solving on operational issues or procedures and perform
administrative follow-up.

      Strong leader with
proven development abilities, capable of clearly presenting ideas, plans and
strategies to all levels of management.   Solid background in setting priorities and
deadlines, adjusting the flow and sequencing of the work to meet team needs.

            Experience      Company Name    City  ,   State    Customer Service Representative   10/2016   to   Current       Respond to and resolve customer service inquiries and issues by identifying the topic and type assistance the caller needs such as benefits, eligibility, claims, financial spending accounts and correspondence.  Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider.  Intervene with care providers (doctor's office) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed.  Assist customers in navigating through the self-service website and other UnitedHealth Group websites and encourage to be more self-sufficient.  Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.  Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.          Company Name    City  ,   State    Customer Service Representative   09/2014   to   02/2016       Served as first level contact for basic and routine customer service inquiries from new, current and prospective customers, shareholders, policy owners, agents and their staff Processed and/or route transactions, requests and inquiries following established procedures and resources Communicated with customers and team members to obtain required information and/or forms Trained and coach new team members Functioned as a resource to team members for review of potential process improvements Worked on committees regarding customer service, sales, policies, procedures and company events.          Company Name    City  ,   State    Juvenile Supervision Officer III   09/2011   to   01/2014       Provided day to day direct supervision to youths in a 24-hour detention facility in a manner that ensures the health, safety and welfare of each youth while following departmental policies, procedures, and standards Directed individual as well as group counseling to all youths; while increasing their personal awareness of responsibilities, choices, growth, and alternative lifestyle changes Made critically sound judgments and decisions during crisis and potentially dangerous situations; thoroughly document all actions taken, inform superiors, and debrief the plan of action with staff to ensure effective results Utilized graduated sanctions, and discipline youths by enforcing the rules of the facility as needed Applied de-escalation skills and handle with care techniques Conducted inspections, rounds and drills which include room checks and physical searches of youth.          Company Name    City  ,   State    Business Wireless Care Supervisor   05/2005   to   10/2009       Led and assisted a diverse team of twelve that was responsible for supporting the design, engineering and implementation of complex integrated product/network solutions.  Supervised and monitored the team's work flow to ensure an adequate work balance; reassigned resources where necessary to meet project deadlines in a timely manner.  Participated in hiring, termination, performance and salary reviews.  Contributed in weekly conference calls to discuss team goals and present new information used to improve customer service.          Education and Training      Masters of Science  :  Public Safety/Emergency Management   December 2017     Capella University  ,   City  ,   State      Public Safety/Emergency Management        Relevant Courses 	Collaboration, Communication, and Case Analysis for Master's Learners, Introduction to Research Methodology, Public Safety Ethnic and Cultural Awareness, Foundations of Emergency Management, Public Safety Leadership, Coordinating a Modern Emergency Management Program, Comprehensive Emergency Management: Response and Recovery, The Science Behind National Incident Management Systems, Comprehensive Emergency Management: Mitigation and Preparedness, Critical Infrastructure and Cyber Security, Integrative Project for Public Safety Learners              Bachelor of Arts & Science  :  Criminal Justice   August 2010     Florida A & M University  ,   City  ,   State      Criminal Justice Relevant Courses 	Introduction to Criminal Justice; Statistics in Criminal Justice; Theories in Criminal Behavior; Cases in Corrections; Research Methods in Criminal Justice; Police and Society; Race, Class and Justice; Penology; Contemporary Issues in Corrections; American Court System; Women and Crime; Social Problems        Skills    Criminal Justice, Public Safety, sales, scheduling     "
AUTOMOBILE,"         DATA ANALYST       Professional Summary    Industrial and Systems Engineering graduate, certified Base SAS Programmer and a Lean Six Sigma Green Belt with strong
background in statistics, mathematics and logical problem solving looking for a dynamic opportunity in data driven fields of
analytics and statistical modeling.      Core Qualifications        Data Science Tools: R, Base SAS, Python (Numpy, Pandas, Matplotlib, Scikit- learn), SPSS, Minitab, MATLAB, Apache Spark, SQL,
MS Excel, MS Visio, Tableau MySQL, Oracle Database, Microsoft Access
Key Competencies: Data Extraction, Data Wrangling, Data Analysis, Data Visualization, Regression Analysis (Linear, Logistic and
Multinomial), Time Series Analysis, Association Rule Mining, Monte Carlo Simulation, Optimization, Random Forests            Experience     07/2016   to   Current     Data Analyst    Company Name   Ôºç     State           09/2015   to   05/2016     Student Manager    Company Name   Ôºç     State      Undertook a leadership and advisory role in training newcomers to hone their culinary and behavioral skills.  PROJECTS Classification of Customers for Credit Card Company          Jan 2016 ¬≠ May 2016 Performed a logistic regression on a credit card company dataset to classify clients as credible and non-credible.  Extracted crucial factors to simplify the classification model using exploratory factor analysis.  Developed and validated a model to classify the future customers and aid decision-making.  Simulation Analysis of Adding a Second Parking Ticket Booth at a Mall          Aug 2015 ¬≠ Dec 2015 Assessed distribution and trends of incoming customer patterns performing statistical analysis on MATLAB and ExpertFit.  Additional booth modeled using Arena reduced average waiting time per customer from 6.2 minutes to 1.8 minutes.  Statistical Analysis of Defects in Clutch Plate Manufacturing - A Six Sigma Study          Jan 2015 ¬≠ May 2015 The DMAIC methodology (Define, Measure, Analyze, Improve and Control) was implemented to understand the cause of the defects and data was statistically analyzed with the help of control charts using Minitab.         06/2013   to   07/2013     Intern    Company Name          Identified the areas in the assembly line of a light commercial vehicle where more operations could be housed.  Developed a detailed model of improved layout to accommodate more operations using AutoCAD to improve the space utilization by 300%.          consultant      a self-storage company to classify the customers as 'worthy' and 'not worthy' based on their activity on the company website using the Random Forest algorithm.  Built the model in R and model deployment using Python.  Currently building a reservation model for Public Storage to forecast if the customer would reserve the storage or not.          Education     Aug 2016     Masters of Science  :   Industrial and Systems Engineering    Binghamton University, State University of New York          Industrial and Systems Engineering 3.51/4.00       May 2014     Bachelors of Engineering  :   Mechanical Engineering    Osmania University          Mechanical Engineering 3.33/4.00          Skills    Apache, AutoCAD, charts, Credit, clients, Data Analysis, Data Visualization, Databases, Dec, decision-making, layout, leadership, MATLAB, Microsoft Access, MS Excel, Minitab, MySQL, Optimization, Oracle Database, Python, SAS, Simulation, Six Sigma, SPSS, SQL, Statistical Analysis, Tableau, Visio, website   "
AUTOMOBILE,"         CLINICAL AND DATA OPERATIONS SUPPORT ANALYST         Summary     Creative and Innovative professional driven to launch a career in teaching. Brings valuable experience from the legal and clinical research fields.         Summary of Skills         Excellent research skills  Detail oriented  Meticulous attention to detail  Excel spreadsheets  Strong problem solver  Human resource laws knowledge  Data collection and analysis  Analytical thinker  Creative problem solver  Performance metrics specialist  Strong work ethic  Good written communication  Exceptional communication skills  Strong presentation skills  Strong research skills         Microsoft Word, Excel, PowerPoint  Database management  Strong communicator  Report analysis  Employee training and developmentBusiness process improvement  Professional and mature  Articulate and well-spoken  Strong problem solver  Works well under pressure            Accomplishments      Bachelor of Arts in Criminal Justice, Emphasis in Legal Studies, Cum Laude, 3.63 GPA  May 1999. Member of the Golden Key National Honor Society  Associates Degree in Liberal Arts, 4.0 GPA. Member of Phi Theta Kappa International Honor Society, Member of the Golden Key National Honor Society  4.0 GPA, Member of the Phi Theta Kappa International Honor Society        Experience      Company Name     December 2012   to   Current     Clinical and Data Operations Support Analyst           Home-based Support the development and delivery of key performance indicators and metrics and the provision of them on a monthly basis.  Create dashboards using Oracle Business Intelligence Tools  Create reports using Oracle Answers to produce monthly metrics.  Build eRoom databases for tracking critical document package reviews. Responsible for exporting databases and providing monthly dashboard analysis.  Provide support for reviews of financial and operational performance through the provision and analysis of data from ICON's systems.  Work closely with the Global Director, Study Start Up Leads to support global consistency, focus and development across the SSU Lead function.             March 2008   to   February 2013     Executive Management Assistant           Design presentation Tools using Excel and Powerpoint. Modify tools based on sponsor needs. Conduct training sessions globally on how to use tools and present data. Executive Management Assistant- 03/08 to 02/13  Created multiple databases across many eRooms for the purposes of tracking, analyzing and reporting quality issues, governance compliance, sponsor feedback, audit findings and responses.  Responsible for pulling data from CTMS and Planview via Business Objects and OMR, analyzing and presenting results to Sr. Mgmt.  Assist with report generation and preparation for Sponsor audits.  Liaise with multiple departments such as accounts payable to resolve employee, team compliance issues.  Trained and assisted employees on various company applications, expense reports and all Microsoft Office applications.  Worked with Report Developers to create ad hoc reporting to meet the needs of Sr. Mgmt  Prepared on a regular basis a suite of metrics via bar graphs and PowerPoint presentations for Sponsor Quality Management and Joint Operations Committee meetings.  Deployed surveys and compile data in eRoom database.  Responsible for tracking promotion eligibility of all US Clinical Operation employees, obtaining recommendations, notifying management of finalized promotions and salary increases.          Company Name     May 2006   to   September 2007     Executive Associate, General Counsel, Labor & Employment                 Company Name     September 2007   to   March 2008     Sr. Administrative Support Associate, General Counsel   City  ,   State      Managed a high-volume workload within a deadline-driven environment.  Identified process improvement opportunities and implemented changes to gain operational efficiencies within department.  Developed and maintained complex spreadsheets. Maintained data sources for departmental records and management information reporting.  Provided information in support of complex requests for department projects, programs and events.  Handled all aspects in planning and carrying out regular training events for client education.  Supported development and modification of presentations.  Collected data and generated management information reports and graphics.  Provided comprehensive support services and routine analysis to unit.  Assisted in various types of departmental project, including companywide initiatives. ‚ó¶ Using Microsoft SharePoint created department website for posting secured self-service resources for client use and to facilitate collaboration on documents and projects. ‚ó¶ Responsible for maintaining,monitoring and updating site content and security groups.          Education      The University of Texas at San Antonio     1999       Bachelor of Arts  :   Criminal Justice, Legal Studies    City  ,   State  ,   US    The University of Texas at San Antonio, 1996-1999 Bachelor of Arts in Criminal Justice, Emphasis in Legal Studies, Cum Laude, 3.63 GPA,        Southwest Texas Junior College     1996       Associates  :   Liberal Arts    Southwest Texas Junior College, Texas, 1995-1996 Associates Degree in Liberal Arts, 4.0 GPA. Member of Phi Theta Kappa International Honor Society, Member of the Golden Key National Honor Society.        Cape Fear Community College   1995             City  ,   State  ,   US    Cape Fear Community College, Wilmington, North Carolina, 1994-1995 4.0 GPA, Member of the Phi Theta Kappa International Honor Society.        Certifications    Certified Microsoft Office Specialist - Microsoft Office Word 2003 Certified Microsoft Office Specialist - Microsoft Office PowerPoint 2003 Certified Microsoft Office Specialist - Microsoft Office Excel 2003 Certified Microsoft Office Specialist - Microsoft Office Outlook 2003      Affiliations    UNITED AUTOMOBILE SERVICES ASSOCIATION (USAA)      Presentations    Prepared on a regular basis a suite of metrics via bar graphs and PowerPoint presentations for Sponsor Quality Management and Joint Operations Committee meetings      Skills    Basis, Databases, Metrics, Operations, Training, Accounts Payable, Audit, Audits, Database, Excel, Governance, Microsoft Office, Ms Office, Planview, Powerpoint, Business Intelligence, Leads, Oracle, Associate, Administrative Support, Data Sources, Microsoft Sharepoint, Posting, Process Improvement, Security, Sharepoint, Excel 2003, Microsoft Excel, Outlook, Outlook 2003, Microsoft Powerpoint, Powerpoint 2003, Word, Word 2003   "
AUTOMOBILE,"         AGENCY SALES RESOURCES       Summary    Seeking to secure a position with a well established company that prides in the growth of its employees. With
the ability to showcase versatile knowledge in auxiliary mechanic I hope to build a lasting partnership with
whom I gain employment.      Skills          2011 - 2012 2014  Regular care coordinator  Perform household task and run errands  Perform personal care activities; hygiene, ambulation, eating, dressing, toileting and shaving  Talk and give company to clients and participate in resident activities  Take and record vital signs  Assist with moving to Bath, bed, and wheelchairs  Take care of pets  Nurse Assistant/Caregiver  Medical Case Management - Fort Worth, TX - 2009 to 2011  Maintain and set up patient rooms  Perform preventive maintenance on emergency equipment  Assist with patient and family education  Assist R.N. and L.V.N with sterile and non-sterile dressing changes  CPR Qualified  Answer multi-line phone, operate fax and copy machine  Prioritize patient daily care according to acuity and scheduled patient procedures Conduct analysis and recommend suitable solutions to real time performance issues (4 years), Handle  inbound calls and provide one-call resolution to problems reported (2 years), Responded to client calls and  provided instructions for troubleshooting (2 years), Provided technical and analytical support at the call  center (1 year), Proficient in MS Excel, word and various database management applications  Proven ability  to learn and operate software applications quickly (8 years), Analytics (1 year), Problem Resolution (Less  than 1 year)              Accomplishments      February 2014 to February 2017
Program: Non Lethal Weapons training to include; OC Certification, Baton Employment, and Close Range
Subject Control (CRSC) Techniques
ADDITIONAL INFORMATION
The machinist deals with a series of different operations associated with machining work.  It requires good
training and skills to handle these tasks and hence, while writing a resume cover letter for the machinist position,
you have to highlight your skills and expertise in handling advanced machines and technology, your keen
interest in learning new technological inputs, professional experience etc.        Experience      Agency Sales Resources     Jan 2017   to   Current      Company Name   Ôºç   City  ,   State     Agency Sales Resources - Provide support to State Farm agents and their staff, and to other State Farm
associates .  Providing a remarkable customer experience.  Communicating with customers in a courteous manner using approved scripts via phone or written
correspondence
Provide accurate and timely customer service to external and internal customers, Provide centralized service
to field leaders and agents.  Answer inbound calls, determine purpose of caller and distribute to appropriate personnel.  Proficient in Microsoft Word, Excel, Outlook,.         Personal Care Assistant     Jan 2017   to   Current      Company Name   Ôºç   City  ,   State     Assist patients with daily activities, feeding, and personal hygiene.  Administration of medications,
companionship.         Captioning Agent     Jun 2016   to   Dec 2016      Company Name   Ôºç   City  ,   State     Caption Telecommunications connections, IVR, Web Communications for the Deaf and Hearing Impaired.  Customer Service Representative, Troubleshooting technical problems; create problem reports.  Ability to multi-task to accomplish workload efficiently using analytical skills.  Ability to maintain accuracy and
production standards.  Technical and Oral communication skills.  Problem solving skills.  Attention to detail and accuracy.         Waitress/Cashier/Hostess     Jan 2016   to   May 2016      Company Name   Ôºç   City  ,   State     Operate a cash register including cash transactions, checks, charges.  Greet customers in a timely, professional and engaging manner.  Follow through on all customer questions and requests.  Answer the telephone using the appropriate greeting.  Observe customers and check identification for proof-of-age; deny sale of alcohol to underage or intoxicated
customers.  Maintain check-out area: fill register supplies, bags; wipe counter tops.  Handle customer issues that may arise.  Take food and drink orders.  Meet and greet customers.  Operate cash register and receive payment from customer in cash or credit card.  Provide excellent customer care.  Responsible for the cleanliness and organization of assigned food venue.  Promote positive guest relations.         Education and Training      BA  ,   Psychology ABA   2018     Kaplan University         Psychology ABA       A.A.S  ,   Business Administration General Pre   2017     Navarro College         Business Administration General Pre       JST  ,   Mechanical Machinist Mechanical Engineering   2014     Vincennes University MM A School   Ôºç   City  ,   State     Mechanical Machinist Mechanical Engineering         General Studies   November 2012     Cedar Valley Community College         General Studies       Personal Information    Service Country: United States
Branch: U.S NavyRank: E-3        Willing to relocate: Anywhere      Skills    analytical skills, Agency, Attention to detail, call
center, Call Center, Caregiver, Case Management, cash register, Interpersonal communication, Oral communication, CA, CPR, credit, client, clients, customer services, Customer Service, customer care, database management, doors, equipment operation, fax, hoists, HOME CARE, IVR, Listening, notes, Machinist, maintenance schedule, materials, mechanical, MS Excel, Excel, Outlook, word, Microsoft Word, Navy, Naval, Assist patients, personnel, copy machine, Problem Resolution, Problem solving skills, quality, Quality assurance, quick, real time, repairing, Sales, San, schematics, self-motivated, scripts, Telecommunications, telephone, phone, toileting, tops, Troubleshooting, Verbal Communication Skills, record vital signs, written      Additional Information      Willing to relocate: Anywhere
Authorized to work in the US for any employer  MILITARY SERVICE
Service Country: United States
Branch: U.S Navy
Rank: E-3
November 2011 to September 2014
AWARDS
Community of Heros
March 2016
CERTIFICATIONS/LICENSES
Certificate Of Contamination     "
AUTOMOBILE,"         STUDENT ATTORNEY - CRIMINAL DEFENSE       Summary     Recent law school graduate, excited to begin my new career, offering skill in innovative problem solving and finding unique theories, ideas and solutions to create effectual case arguments. Works aggressively to achieve continued success.¬†  Dedicated insurance professional with more than 13 years of experience investigating and processing complex automobile insurance claims. Excels in analyzing damages, causes, interpreting policies and negotiating payment solutions. Effectively managed multiple high priority projects Takes pride in providing exemplary customer service.       Highlights          Claims file management processes  Litigation management   Strong interpersonal and communication skills¬†    Exceptional negotiator       Experience negotiating health insurance liens  Subrogation knowledge  Strong insurance defense/personal injury background  Professional and personable            Accomplishments      Earned opportunity to apply for an internship with a Professor who is
a sitting U.S. District Magistrate Judge due to receiving one of the
highest
grades in his Advanced Legal Writing class.  Recommended to apply for a law clerk position with the Court of Criminal Appeals.¬†  Awarded highest file quality score for the region as a first year team leader.  Nominated and selected among thousands of employees to travel to Corporate Headquarters and meet with the CEO and Head of Claims to understand company culture and process as acknowledgment for contributions to my region.  Held position as one of 6 Claims Specialist Leads in Texas Consistently performed at a high meets to exceeds level in all areas to include file quality, accuracy, efficiency and work environment Selected by supervisor to assist with file closures; resolve complex claim-processing issues; participate in commercial reserves analysis; monitor claim status in a mentor capacity to other teammates.        Experience      Student Attorney - Criminal Defense     Aug 2015   to   May 2016      Company Name   Ôºç   City  ,   State      Offered extensive case status explanations to each client.   Advised clients of their rights.     Explained the legal process to each client and answered questions to help ease concerns.     Conducted legal research and facts investigation for case litigation.     Drafted necessary motions relevant to each case.     Interviewed witnesses/Crime scene reconstruction    Worked on a high profile writ for habeas corpus  Negotiated plea deals with prosecutor               Claims Specialist Lead     Jan 2008   to   Jul 2015      Company Name   Ôºç   City  ,   State     Managed files in litigation and worked closely with defense counsel to develop strategy to bring cases to resolution.  Attended, negotiated and resolved close to 100 features in mediation.  Handled serious and complex claims by investigating, analyzing, and determining the extent of liability concerning loss of damages through attempts to affect fair settlement with claimants and insureds.  Mentored new members of the claim staff.  Entrusted with $75,000 in settlement authority.         Team Leader     Aug 2004   to   Jan 2006      Company Name   Ôºç   City  ,   State     Responsible for overseeing daily administration of claims work flow for my assigned team.  Supervised, coached, and developed team to ensure quality outcomes and superior customer service.  Monitored claims to ensure file quality is compliant with established standards.  Maintained accountability for team performance.  Mentored team members to Casualty promotion Explored alternatives to find innovative ways to leverage opportunities for team to improve quality of work/life balance.         Claims Trainee     Oct 2002   to   Aug 2004      Company Name         Mastered basic claims handling in a high demand atmosphere.  Property Damage Assessor- Estimated vehicle damages, managed preferred repair shops, informed customers.  of the repair process, repair quality assurance Casualty Adjuster- Completed detailed review of medical records/ bills, negotiated settlements with attorneys, monitored files for possible lawsuit potential.         Education      J.D.  ,   Law   2016     St. Mary's University   Ôºç   City  ,   State        Coursework in Criminal Justice¬†     Legal License Pending November 2016         Bachelor of Arts  ,   English Literature   2000     Texas A&M University - College   Ôºç   City  ,   State  ,   USA   English Literature       Training           Risk Management¬†and Insurance coursework   Extensive training in auto insurance terminology/ processes (parts, repair and medical procedures)  Texas and other state's regulations   Customer Service Delivery   Commercial Specific Issues         Skills     Interpersonal and communication,¬† Customer service, File management, Insurance, Legal Research & Writing, Litigation, Mediation, Medical record review, High level claim evaluation, Commercial needs, ¬†Negotiation, Processes, Quality assurance, Risk Management, Settlements, Strategy     "
AUTOMOBILE,"         OFFICE SUPPORT COORDINATOR       Summary     Highly qualified, detail-oriented and hardworking office manager with more than 12 years of experience. Proficient in research, writing, case management and client relations. Self-starter with strong problem solving and organizational abilities. Demonstrated ability to handle difficult situation with tact. Skilled in analyzing a task and breaking it down into manageable pieces. Team player with exceptional communication and interpersonal skills.        Highlights          Time management  Strong problem solver  Resourceful  Mail management  Schedule management       Meticulous attention to detail  Results-oriented  Self-directed  Report development  Self-starter            Accomplishments      General ¬†    Coordinated all department functions for team of 10+ employees.  Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.  Successfully planned and executed corporate meetings, lunches and special events for groups of 15+ employees.     Training ¬†   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.     Employee Management ¬†   Liaised with HR department to establish employee benefits, training, payroll and termination procedures.     Administration ¬†   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.     Customer Service ¬†   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.     Multitasking ¬†   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.     Research ¬†   Investigated and analyzed client complaints to identify and resolve issues.         Experience     September 2013   to   January 2015     Company Name   City  ,   State     Office Support Coordinator        Provided a courteous, professional contact for the site.  Referred calls to appropriate agencies.  Accurately completed tracking of work processed for used by Case Management staff and provided support to the Case Management Director(s).  Created forms in user-friendly formats and assisted leadership with the Support Intensity Scale, *Referrals and Long Term Home Health processes as requested.  Coordinated meetings and meeting arrangements.  This included scheduling, room set up and facilitation assistance as requested.  Planned, arranged, and coordinated community projects, team development and other activities as needed.  Prepared Check Requests following Finance Department policies, procedures, and deadlines.  Ensured proper coding so that funds are taken from appropriate accounts.  Assisted with and completed internal file reviews, set-up and archiving.  Remained knowledgeable and current of DDD Rules and *Regulations, Program Quality Standards, expectations and best practices including CCMS, Benefits Utilization System BUS), etc.         April 2013   to   August 2013     Company Name   City  ,   State     Financial Foundation Associate / Seasonal        Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.  Processed applications, payments, corrections, endorsements and cancellations.  Promoted agency products to customers on the telephone.  Presented and clearly explained insurance policy options to clients based on their needs and goals.  Promoted client retention through high-quality service and follow through.  Presented account proposals in a professional and timely manner.         August 2011   to   April 2013     Company Name   City  ,   State     Human Resource Assistant / Administrative Assistant III        Answered employee questions regarding employment records  and resolved any issues.  Advised managers on organizational policy matters and recommend needed changes.  Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.  Verified employment and accountable of establishment and preparation of new-hire paperwork.  Entered, modified, and proofread data in PeopleSoft and BackOffice.         January 2013   to   March 2013     Company Name   City  ,   State     ABA Therapist        Applied Behavioral Analysis to help clients improve their fuctionality         May 2010   to   August 2010     Company Name   City  ,   State     Data Entry Clerk        Verified that information in the computer system was up-to-date and accurate.  Identified and resolved system and account issues.  Requested pricing from vendors and created offers for clients.           November 2006   to   March 2010     Company Name   City  ,   State     Office Management Specialist / Office Administrator         Executed accounts receivable reporting enhancements and reconciliation procedures.  Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Addressed and resolved non-routine, complex and unexpected variances.  Provided reliable and timely project by project expense, capitalization, amortization and spend data for all departments.  Efficiently implemented short-term tracking factoring in possible long-term tracking strategies.  Coordinated all department functions for team of 10 employees.  Maintained detailed administrative and procedural processes to improve accuracy and efficiency.  Verified and logged in deadlines for responding to daily inquiries.  Supervised and trained admitting, billing and collection staff.  Created databases and spreadsheets to improve inventory management and reporting accuracy.  Implemented updated online collection procedures for payment, increasing on-time payments by [Number]%.Implemented updated online collection procedures for payment, increasing on-time payments by 98 %.  Managed incoming and outgoing calls for busy Internet website.Improved communication efficiency as primary liaison between departments and clients.          Education     2012     University of Colorado Colorado Springs   City  ,   State  ,   El Paso     Bachelor  :   Psychology     BA in Psychology  3.87 GPA / Graduated Magna Cum Laude         2006     State Vocational School III Bamberg / Germany   City  ,   State  ,   Germany     III Bamberg

Vocational Field Economics + Administration, Health (2003-2006)

Graf-Stauffenberg-Business School Bamberg

Business Certificate  :   Administratin/ Business/ Health     Major in Business Administration  Minor in Health and Employment Law  Coursework includes Economics  Coursework includes Organizational Behavior  Coursework includes English          Languages    Bilingual in English and German      Interests     Committed to community service. Extensive volunteer history includes being a Court Appointed Special Advocate for abused and neglected children and collecting experience as a Neonatal Hearing Screen Volunteer at St. Francis / Penrose in postpartum wing and Neonatal Intensive Care Unit.       Skills     Case Management  Excellent Customer Service    "
AUTOMOBILE,"         SR BUSINESS SYSTEMS ANALYST       Career Overview    Motivated and customer-oriented Systems Analyst with strong Analytical and technical skills.      Qualifications          Strong analytical skills  Project management  Strong collaborative skills  Document management  Problem analysis and resolution      Test planning and execution  Requirements gathering  Systems development  Systems implementation   Systems integration            Technical Skills      PeopleSoft HCM & Portal, PeopleTools, PeopleSoft Query  SQL, Oracle, Microsoft SQL Server   SharePoint, Windows NT, Windows 2003, Terminal Server  MS Office - Excel, Word, PowerPoint, Project, Publisher, Visio and Access  Rational Tool (SDT, RQM, Clear Case) , Document Management Systems(PDM & Documentum)  Kronos Workforce Central (WFC), Kronos Connect, ADP         Work Experience      SR BUSINESS SYSTEMS ANALYST   12/2004   to   Current     Company Name   City  ,   State       Working with several large applications like PeopleSoft(7.5, 8.3 and 8.9 versions), Kronos, ADP PCPW (v.4 and v.5), Nextrak  Working with several relational database applications  Providing Support to specified customer base for HR IS applications in a timely, courteous and professional manner.  Interacting with interfacing applications for ADP and PeopleSoft  Working with business owners to elicit, define and maintain business requirements and transforming them into technical solutions.  Responsible for developing and execution of test plans to ensure customer requirements are being met.  Facilitating the resolution of large, complex production system problems by performing initial triage for severity and business impact of application failures.   Acting as a liaison for HRIS application owners/Centers of excellence and Vendor managing these applications.  Responsible for coordinating and overseeing implementation of various solutions for system change requests and defects in accordance to the vendor change request process.  Partnered and consulted with HR COEs and BPO to complete the change control process and presented business requirements for approval. Also reviewed technical specifications to ensure all requirements submitted were being met.  Ensuring that SLAs and Quality Compliance across all applicable applications.  Responsible for identifying and review of downstream impacts across ongoing BSC initiatives.  Supporting security processes and policies for BSC i.e. data privacy, SOX, Audit etc..  Acting as an Internal Liaison for interfacing applications.   Leading department small to medium projects in accordance to the guidelines of the Global System Methodology(GSM) standards.  Prepared and presented project status updates to various stake holder including core team members and project leadership or sponsors.  Communicates user requirements to development teams.  Data Analysis and reporting   HRIS lead for several acquisition project including requirements gathering and integration into core HRIS systems. In addition provided support to interfacing application to ensure their integration was successful too.  Partnered with IS and HR to develop and enhance tools that are being leveraged in future acquisitions.  Mentoring/Coaching other Analysts to enhance team performance and ensure success in projects and areas of support.          BUSINESS SYSTEMS ANALYST I/II   01/2003   to   12/2004     Company Name   City  ,   State       Lead BA for the ADP, Kronos and Nextrak applications.  Provided technical support for several de-centralized ADP Applications and Databases.  Responsible for Level I and II technical issues  Responsible for escalation and issue management with the ADP and Payroll Vendors.  Tracked and monitored problems to insure a timely resolution.  Prepared and maintained documentation pertaining to Systems operation and user documentation.     Identifies, researches and resolves areas of improvement by working with the users, operations and development team.   Involved in various projects of Application development and events from kickoff to product going live.          HRIS CUSTOMER SERVICE SPECIALIST/ HRIS SPECIALIST   01/2001   to   01/2003     Company Name   City  ,   State       Responsible for the delivery of technical and functional HR, Payroll and intranet applications support and services to the BSC internal customers i.e. PeopleSoft, ADP, Webhire, Kronos, etc.  Tracked and monitored problems to the Support Center to insure a timely resolution.  Prepared and maintained documentation pertaining to Systems operation and user documentation.     Identified, researched and resolved areas of improvement by working with the users, operations and development team.   Involved in various projects of Application development and events from kickoff to product going live.          EDI COORDINATOR   09/1999   to   01/2001     Company Name   City  ,   State       Established and furthered Trading Partner relationships with customers, third party networks and other business units by working with them to implement and expand EDI.  Identified and resolved day-to-day system/interface issues which impacted customer satisfaction.  Performed EDI Project Management.  Identified and implemented process improvement efforts within the EDI structure and customer order management, including system interface and process improvements.  Provided technical and procedure resources developing new EDI transactions, customer reporting and performance measurements.  Responsible for the review and analysis of the implementation guides both from Boston Scientific and the customers.  Prepared documentation to support Trading Partner mapping, implementation and audit purposes.  Responsible for the research and maintenance of the database structure, common business practices and operational procedures to identify areas of potential EDI system incompatibility.          CUSTOMER SERVICE REPRESENTATIVE   11/1998   to   09/1999     Company Name   City  ,   State       Interfaced with customers, company sales staff, and via telephone and electronic media to process customer orders and handled a variety of pre-sales or post sales service functions.  Responded to requests for company product information and refered sales leads to sales staff.  Resolved customer problems and answered inquiries by calling within the organization to related departments.  Responsible for setting up orders for special product lines for customers and sales groups.  Trained and coached  new hires in the customer service department           CALL RECEIVER/CUSTOMER SERVICE   01/1998   to   11/1998     Company Name   City  ,   State       Handled emergency road service requests, courteously and completely complying with AAA's Five Diamond Service Standards.  Resolved and handled problem calls using AAA's Five Diamond Advanced Plus Service Standards.  Assisted members with after hour trip route requests and travel information.  Recommended additional AAA products and services with increased sales to the southern New England area.  Operate computer to enter customer inquiries and correct data when needed using Windows 95.  Assist the supervisor with training new employees in customer service department.          Education and Training      Bachelor of Science  :   Management Information Systems   2000       Northeastern University   City  ,   State  ,   USA             Associate of Science  :   Computer Scientific   1998       Quincy College   City  ,   State            "
AUTOMOBILE,"         ADJUSTER           Experience      Adjuster  ,     07/2018   to   Current     Company Name   ‚Äì   City  ,   State      Manage, Investigate, evaluate and negotiate moderate to high exposure, complex coverage and liability claims resulting from automobile accidents.  Communicate with insureds, claimants, witnesses, police and other parties in order to gather information regarding coverage and liability.  Negotiate and settle bodily injury claims directly with insured's and claimants on first call.  Making sure correct reserves are opened for each exposure.  Evaluate medical records, demand packages on injury claims to determine valuation of each claim using Mitchell Decision Point and Claims IQ.  Negotiate settlement of injury claims with attorneys within the first 60 days.  Identify fraud indicators for special investigation referral.  Recognize recovery opportunities in regards to subrogation and salvage.         10/2016   to   06/2018     Company Name   ‚Äì   City  ,   State      Investigate, evaluate and negotiate moderate to high exposures, complex coverage and liability claims resulting from automobile accidents.  Recognize excess exposures and effectively communicate verbally and in writing to all parties.  Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service.  Negotiate and settle bodily injury claims directly with insured's and claimants on first call.  Making sure correct reserves are opened for each exposure.  Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue payments.  Identify and refer suspicious claims to a Special Investigation Unit.  Recognize recovery opportunities in regards to subrogation and salvage.         07/2015   to   10/2016     Company Name   ‚Äì   City  ,   State      Investigate, evaluate, negotiate and settle 1st and 3rd party homeowners property claims ranging from low to high complexity.  Managed third party vendors for temporary housing, handling claims in compliance with various state guidelines.  Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service.  Facilitated services of local police departments and vendors to assist insured with coordination of emergency benefits and services.  Recognized and Processed claims as needed for subrogation.         10/2006   to   06/2015     Company Name   ‚Äì   City  ,   State      Investigate, evaluate and negotiate moderate to high exposures, multi vehicle, disputed/undisputed liability claims.  Interact effectively with customers, lawyers, medical providers, insurance agents and other public personnel involved in the claims process.  Document claims files accurately and promptly while maintain company metric goals.  Provide excellent customer service while delivering difficult conversations.  Mentoring less experienced adjusters and assisting in their training and development.         Work History      Adjuster  ,   07/2018   to   Current     Company Name   ‚Äì   City  ,   State      Manage, Investigate, evaluate and negotiate moderate to high exposure, complex coverage and liability claims resulting from automobile accidents.  Communicate with insureds, claimants, witnesses, police and other parties in order to gather information regarding coverage and liability.  Negotiate and settle bodily injury claims directly with insured's and claimants on first call.  Making sure correct reserves are opened for each exposure.  Evaluate medical records, demand packages on injury claims to determine valuation of each claim using Mitchell Decision Point and Claims IQ.  Negotiate settlement of injury claims with attorneys within the first 60 days.  Identify fraud indicators for special investigation referral.  Recognize recovery opportunities in regards to subrogation and salvage.           10/2016   to   06/2018     Company Name   ‚Äì   City  ,   State      Investigate, evaluate and negotiate moderate to high exposures, complex coverage and liability claims resulting from automobile accidents.  Recognize excess exposures and effectively communicate verbally and in writing to all parties.  Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service.  Negotiate and settle bodily injury claims directly with insured's and claimants on first call.  Making sure correct reserves are opened for each exposure.  Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue payments.  Identify and refer suspicious claims to a Special Investigation Unit.  Recognize recovery opportunities in regards to subrogation and salvage.           07/2015   to   10/2016     Company Name   ‚Äì   City  ,   State      Investigate, evaluate, negotiate and settle 1st and 3rd party homeowners property claims ranging from low to high complexity.  Managed third party vendors for temporary housing, handling claims in compliance with various state guidelines.  Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service.  Facilitated services of local police departments and vendors to assist insured with coordination of emergency benefits and services.  Recognized and Processed claims as needed for subrogation.           10/2006   to   06/2015     Company Name   ‚Äì   City  ,   State      Investigate, evaluate and negotiate moderate to high exposures, multi vehicle, disputed/undisputed liability claims.  Interact effectively with customers, lawyers, medical providers, insurance agents and other public personnel involved in the claims process.  Document claims files accurately and promptly while maintain company metric goals.  Provide excellent customer service while delivering difficult conversations.  Mentoring less experienced adjusters and assisting in their training and development.         Education      High School Diploma        John F. Kennedy High School               Summary     Insurance Claims Adjuster with 12 year background in the auto and homeowners insurance industry.
Looking to build a long term career with a dynamic company that allows opportunity for career growth.  Designated Home State All-Lines Adjuster's License  Team- Orientated candidate who is able to provide assistance where needed to complete tasks.  Communicate effectively with the ability to adjust to the audience as necessary.  Licensed property and casualty adjuster with multiple licenses for several states.       Highlights          Benefits  Excellent customer service  Customer service  Insurance  IQ  Mentoring  Personnel  Police      Settlements  Phone  Valuation  Written  Negotiation skills  Time management  Data analysis  Personable            Skills     Benefits, excellent customer service, customer service, insurance, IQ, mentoring, personnel, police, settlements, phone, valuation, written    "
AUTOMOBILE,"         SECRETARY II       Summary    Energetic management professional with over seven years of experience in high-level executive support and accounting roles. Organized and dedicated professional who excels at prioritizing and completing multiple tasks simultaneously and following through to achieve all project goals.      Experience      Secretary II     Dec 2014   to   Jun 2016      Company Name   Ôºç   City  ,   State     Served as the primary support channel to five sales executive in the Albuquerque East,.  Albuquerque West, Santa Fe/Southern Colorado, Central Utah, and Northern Utah territories.  Created and maintained computer- and paper-based filing and organization systems for records and reports.  Maintained 100% adherence to budget/finance goals, approved travel expenses, and reimbursement requests.         Director of Operations     Oct 2007   to   Aug 2014      Company Name   Ôºç   City  ,   State     Implemented complete accounting system transisition from Peachtree for Manufacturing to Quickbooks Pro which increased revenue at year end due to better tracking of expenses and income.  Direct manager of a staff of 3-15 employees Supervised all aspects of day-to-day business in the Dallas, TX office from employees to all operations while coordinating reports, budgets, and information with the satellite Houston, TX office.  Developed policies and procedures responsible for trimming down operating budgets by eliminating excess spending and inventory mismanagement and boosting productivity.  Managed production schedules and order status reports for a network of over 30 franchise stores Point of contact for all escalated order related issues of customer service via phone call, email, and website correspondence.  Assisted in the design, implementation, and launch of four websites directed at positioning the company on the worldwide web to help compete in the industry.  Managed all new product development and launch.  Served as primary point of contact for the design and functionality of a custom proprietary inventory management software which boosted revenue by identifying unaccounted for inventory and missed sales opportunities.         Marketing Director/Executive Assistant     Jan 2003   to   Oct 2007      Company Name   Ôºç   City  ,   State     Responsible for implementing an online marketing strategy that helped increase property listings by 42%.  Monitored all areas of the media to make sure that our real estate agent's present marketing strategies were ahead of customer and client demands.  Maintained all IT operations including any updates and demands from purchasing new equipment like desktops and laptops to maintaining existing equipment from software updates to decommissioning obsolete equipment and disposal.         Telco Engineer/Upper Tier Escalations     Jan 2002   to   Jan 2003      Company Name   Ôºç   City  ,   State     Consistently maintained 92% timely completion on all circuit install escalations.  Utilized provisioning/implementation skills and background to aid in field completion scenarios to maintain a 90% close ratio of all pending escalation orders.         Associate  Relocation Consultant/Property Management Coordinator     Jan 2001   to   Jan 2002      Company Name   Ôºç   City  ,   State     Maintained a portfolio of over 75 residential properties placed into property management for employees working abroad by Ericsson Electronics and acted as the sole point of contact for all property management clients.  Associate to the Head of Ericsson Electronics relocation contract team using high multitasking to ensure all client/customer issues completed to 100% satisfaction.  Implemented a new reporting system and computer database assuring all pertinent information is captured, as well as maintained and assured complete and accurate file and renter information for all properties managed and sold.         Assistant Community Sales Associate     May 1998   to   Sep 2001      Company Name   Ôºç   City  ,   State     Communicated recommendations to the builder of home phase construction.  Created and maintained customer files and implemented a computer tracking system for status updates.  Demonstrated homes, assisted with the selection of floor plans and options while resolving customer service related issues.  Maintained or exceeded 100% adherence to new home sales goals.         Education      Associate of Arts  ,   Business Management   2010     University of Phoenix   Ôºç   City  ,   State  ,   USA   3.69 GPA       Skills    Account Management, Accounts Payable/Receivable, Adobe, Bookkeeping, Customer Service, Database management, Expense Reports, Hiring and Human Resources, Inventory Management and Control, Marketing Strategies, Meeting Planning, New product development, Office Management, Online marketing, Peachtree Accounting, Policies and Procedures, Property Management, Purchasing, Quickbooks Pro, Real Estate, Production Scheduling   "
AUTOMOBILE,"         CUSTOMER SERVICE REPRESENTATIVE           Core Strengths          Active listening skills  Strong organizational skills  Top sales performer  Adaptive team player      Seasoned in conflict resolution  Energetic work attitude  Store maintenance ability  Telephone inquiries specialist  Customer service expert            Career Overview     Highly enthusiastic customer service professional with 10 year client interface   experience.Dedicated Customer Service Representative motivated to maintain customer   satisfaction and contribute to company success. Customer advocate          Excellent communication skills Conflict resolution proficiency        Inventory control Devoted to data integrity          Cash handling accuracy Strong problem solving ability         Banking and financial services Strong communication skills          background Detail-oriented       Accomplishments      Customer service expert Strong organizational skills Markdown/promotional procedures banking and financial services background Seasoned in conflict resolution Detail-oriented Strong communication skills.  Accomplishments Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.  Sales Consistently generated additional revenue through skilled sales techniques.  Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.  Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.  Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow.        Work Experience      Customer Service Representative    March 2011   to   Current     Company Name   Ôºç   City  ,   State      Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Excelled in exceeding daily credit card application goals.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance .Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.          Administrative Assistant    January 2009   to   Current     Company Name   Ôºç   City  ,   State      Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Drafted meeting agendas, supplied advance materials and executed follow- up for meetings and team conferences.Designed electronic file systems and maintained electronic and paper files.Handled all media and public relations inquiries.Planned meetings and prepared conference rooms.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondenceOrganized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports and presentations.Received and distributed faxes and mail in a timely manner.          Licensed Insurance Agent    March 2007   to   December 2007     Company Name   Ôºç   City  ,   State      Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Promoted agency products to customers in person, on the telephone and in writing.Prepared necessary paperwork to process insurance sales and renewals.Followed up with potential clients regarding on line information requests.Developed life insurance and commercial insurance leads to meet monthly sales targets.Finalized and maintained all types of personal lines insurance policies within the agency.Promoted client retention through high-quality service and follow through.          Personal Banker    April 2006   to   March 2007     Company Name   Ôºç   City  ,   State      Established new customer accounts including checking, savings, lines of credit and loans.Balanced daily cash deposits and bank vault inventory with a zero error rate.Supplied tellers with coin and currency as needed.Maintained a Researched beneficial investment opportunities and made recommendations to senior management.30% client retention rate by suggesting strategic investment plans based on fixed income and equity investing report evaluations.Delivered prompt, accurate and excellent customer service.          Senior Financial Representative    March 2003   to   March 2006     Company Name   Ôºç   City  ,   State      Opened new customer accounts, including checking, savings and lines of credit.Processed sales referrals and promoted bank services and products, resulting in 30% branch sales increase.Balanced daily cash deposits and bank vault inventory with a zero error rate.Prepared daily branch Roslyn Savings Bank invoices.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Examined checks for identification and endorsement.Entered member transaction data into the on line banking software.Maintained confidentiality of bank records and client information.          Credit Card Specialist    February 2000   to   August 2003     Company Name   Ôºç   City  ,   State      Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.Formulated and enforced Service Center policies, procedures and quality assurance measures.Properly directed inbound calls in phone queues to improve call flow.Developed effective relationships with all call center departments through clear communication.Demonstrated mastery of customer service call script within specified time frames.Collected customer feedback and made process changes to exceed customer satisfaction goals.          Member Services Representative / Dispatcher    July 1997   to   March 2000     Company Name   Ôºç   City  ,   State      Evaluated service locations and made scheduling adjustments to maximize efficiency.Oversaw service stations and drivers to maintain scheduling for the day-to-day service calls needed for tow transportation.  Negotiated contracts with outside providers to handle calls not designated to their location.  Provided accurate and appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported service and product issues.          Bank Teller    March 1995   to   February 1996     Company Name   Ôºç   City  ,   State      Processed sales referrals and promoted bank services and products, resulting in 25Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Adhered to Citi-banks security and audit procedures.25% branch sales increase.Maintained confidentiality of bank records and client information.Directed specific questions to appropriate branch personnel.Delivered prompt, accurate and excellent customer service.          Educational Background      BA   :   Sociology  ,   2016    SUNY Old Westbury College   Ôºç   City  ,   State  ,   United States    Sociology        Skills    agency, attention to detail, back-up, banking, call center, call center, daily cash deposits, cashier, conferences, contracts, credit, client, clients, customer satisfaction, excellent customer service, excellent customer service, customer service, drivers, equity, senior management, fashion, faxes, financial, fixed income, insurance, insurance sales, inventory, materials, meetings, mail, office, personnel, policies, presentations, knowledge of store, public relations, quality, quality assurance, receptionist, retail, sales, scheduling, script, shipping, spreadsheets, strategic, telephone, phone, transportation   "
AUTOMOBILE,"        Highlights          Prog. Languages:          C (5+ yrs), Python (3+ yrs), Java (3+ yrs), MATLAB (Simulink) (5+ yrs), R (2 yrs), Processing (2yrs), SQL(4+ yrs), PLC(2 yrs)  Doc. Editing:          Word/PPT/Excel, Pages/Numbers/Keynote, LATEX  Mechanical Design:          AutoCAD (6 yrs), Solidworks (5+ yrs)  Mechanical Skills:          MakerBot 3D print, Laser cut, Mill, Drill, Lathe Machine.  Statistics Softwares:        STATA, SPSS  Database Softwares:          SQL Server (4 yrs), Navicat (2 yrs)  Operating Systems:          Windows 7/10, OS X              Experience      Company Name     June 2016   to   Current     R&D Product Development Engineer   City        Design and build a tail-sitter VTOL(vertical take off and landing) UAV(unmanned aerial vehicle) which.  takes off and lands vertically and travels horizontally.  Main duties include but not limit to aerodynamics.  modeling, UAV control system design, mechanical manufacturing, simulation and tuning/experiments.          Company Name     May 2015   to   February 2016     Research assistant   City        Research assistant for Wharton School environment economics projects on Europe Emission Trading.  System (EU ETC).  Main duties include large scale data collecting, cleaning, merging, database.  construction and data analysis, etc.  Completed with skills ranging from Java, python, Navicat SQLite.  database software) and STATA (data analyzing software).          Company Name     August 2013   to   September 2013     Mechanical Technician   City        Check, report on reducer components, automobile chassis producing, processing and assembly line.  Trained in mechanical manufacturing fundamentals in industrial production of automobiles.  Mechatronics & Robotics: Experienced in designing and building Mechatronic systems and Robots, including self-balanced vehicle and autonomous hockey-playing robots (more info: www.robockey.com), etc.  Familiar with embedded system, especially Arduino micro-controller.  Highly efficient in C and assembly language programming on autonomous systems.  Solid knowledge and practices in Robotics and Kinematics.  Participate in projects on planning robot trajectory of PUMA 260 robot arm long-exposure light painting and Haptic Rendering and Motion Control with the Phantom Robot.  Mechanical Engineering Experienced in mechanical CAD softwares(6 yrs).  Undergraduate thesis focuses on ""Mechanical Design of a Flexible-Assembly-System(FAS) for tubes"" which is fully designed and analyzed in AutoCAD and Solidworks.  UAV & Quadrotor: Solid knowledge on quadrotor dynamics, motion planning, graph search, trajectory planning.  Hands-on projects on Dynamic Modeling, Control and Simulation of an Autonomous Quadrotor, including simulation, 3D Path Planning against obstacles using Dijkstra and A* algorithms, Trajectory Generation and Control and Lab Experiments with KMel.  Plenty amount of practices on implement Kalman Filter, Extended Kalman Filter on real system with uncertainty.  Computer Vision: Study on camera model, projective geometry, optical flow and RANSAC (Random Sample Consensus) in scene analysis and automated cartography.  Projects on vision based robot pose (position, row/pitch/yaw angles) estimation; velocity estimation based on optical flow; implementing Error State Kalman Filter to eliminate real system noise.  Control System Study on Feedback Control systems including Laplace transformation, transform function, block diagram, PID control, Bode Plot, Root Locus, Frequency Response and Stability Robustness.  Research on Ping-Pong ball position control by PIXY camera and smart transporting project of avoiding multi-vehicles crash involving study on ""string stability"".  Machine Learning Experienced in Supervised Learning (Regression, Decision Tree, Neural Networks, KNN, SVM, Na√Øve Bayes Classifiers), Unsupervised Learning (Clustering, PCA, Matrix Factorization), etc.  Trained a learning model combining Logistic Regression (LASSO), Linear SVM, intersection kernel SVM and Adaboost to predict tweeter users' gender by their tweets, profiles and graphic information.  Programming Efficient on Python and Java with a variety of hand-on projects involving exercises of data structure, algorithms, GUI.  Good programming habits including unit test, test driven development (TDD).  5+ years of expertise in C language and Matlab with projects about simulations, analysis and tool- making in mathematic, mechanical and electrical areas.          Education      University of Pennsylvania, School of Eng. and Applied Science     Aug, 2014       Master of Science  :   Mech. Eng. & Applied Mechanics Jun    City  ,   State      Mech. Eng. & Applied Mechanics Jun        Harbin Institute of Technology (HIT)     2010       Bachelor of Science  :   Mechanical Design and Automation          Sep Aug    City  ,     China    Mechanical Design and Automation          SepAug        Languages    English, Chinese        Additional Information      COMPETITIONS & AWARDS:
Honor Mention Prize (30%),        MCM: The Mathematical Contest in Modeling          2011
Regional Second Prize,          China Undergraduate Mathematical Contest in Modeling          2012
4th Place, Robockey,          Hockey-playing Robot competition at Upenn          2015        Skills    3D, assembly language, AutoCAD, automobiles, C, C language, CAD, Chinese, Clustering, com, controller, data analysis, Database, database software, designing, economics, Editing, embedded system, English, Experiments, GUI, graphic, Java, Laser, Lathe, Machine Learning, MATLAB, Mechanical, Mechanical
  Design, Mechanical Design, Mechanical Engineering, Excel, Windows 7, Word, Mill, Modeling, Networks, Neural, Operating Systems, OS, painting, camera, PLC, predict, producing, Programming, Python, Rendering, Research, Robotics, Simulation, Solidworks, SPSS, SQL, SQL Server, STATA, Statistics, system design, Trading
 System, vision   "
AUTOMOBILE,"         IT MANAGER       Summary     IT Product Manager bringing  13  years in IT project management. Skilled in installation, configuration, migration and implementation of server platforms.        Highlights          Enterprise platforms  Consumer software specialist  Project tracking  Hardware and software upgrade planning  Product requirements documentation      Certified Information Security Manager  Self-directed  Budgeting and resource management  End-to-end product lifecycles  Collaborative            Accomplishments     Reduced the incidence of IT issues by 95% globally by leading a testing initiative improvement program.        Experience     10/2003   to   Current     IT Manager    Company Name   Ôºç   City  ,   State      Systems Administrator		40 Hrs/Week Administer Windows 2003 Server, Windows 2003 Exchange server, R6000 IBM UNIX Server.  Administered Nortel Meridian PBX Phone System add/removing accounts.  Provided hardware and software support for internal & remote users.  Configured and monitor network security (watch guard firewall) Troubleshooting network and printer connectivity issues, install network cabling, and phone jacks.  Purchase company equipment (computers, printer, and telephones).  Design training manuals for new user orientation.         04/2000   to   07/2002     System Support Technician    Company Name   Ôºç   City  ,   State      Troubleshoot connectivity and circuit errors on AT&T Frame Relay / ATM network.  Processed customer services order, interacting with field technician, and managing corporate accounts.  Build private network connections from AT&T domestic office to remote locations internationally.  Providing product support and training for remote field technicians.  Test and configured bilateral switches & routers over ATM/Frame Relay Platforms.         04/2000   to   02/2002     Network Support Specialist    Company Name   Ôºç   City  ,   State      Open and track problem tickets to resolution Provided Second level propriety application/system support to internal and external customers.  Monitor server performance for network connectivity.  Install and configure software upgrades, PC, and Laptop support.  Maintain, monitor, and complete all service documentation for account performance.  Participate with management in defining, developing, and executing plans to accomplish support objectives.         06/1999   to   10/1999     Network Support Technician    Company Name   Ôºç   City  ,   State      Provided system support for Windows NT workstation which included system upgrades, configuration changes, and remote desktop support.  Provided user training on software applications Microsoft Office suites 95-2000, and Lotus Suites97.  Managed and tested Ghost images to be used as standard loads for all newly deployed platforms.         05/1999   to   06/1999     System Support Technician    Company Name   Ôºç   City  ,   State      40 Hrs/Week Install, configure, and support for Win 95/98 clients on Novell 5.0 & NT 2000 platforms using ghost software to perform system rebuild on all systems throughout the network Upgraded and installed desktop, laptops, and server with ram, hard drives, network interface cards, video cards and CD ROMs Configure remote access to company LAN by external users, which required the installation and configuration of modems, remote access software, and client Intranet service Novell GroupWise.  Provide analysis of network structure and offer suggestion to increase system performance for maximum network efficiency.         08/1996   to   04/1999     System Administrator Consultant    Company Name   Ôºç   City  ,   State      Provide training and support for various software applications to increase user productivity and network efficiency.  Administer domain accounts and resolved network security issues.  Upgraded and installed desktop, laptops, and server with ram, hard drives, network interface cards, video cards and CD ROMs Upgraded workstation and servers to Windows NT workstation/ server, and configured printer servers Configured and troubleshot LAN Ethernet10baseT and token ring environment Provided tier 3 helpdesk support for 120 users via email and phone support on Microsoft products office suites, and MS Exchange services Performed troubleshooting for network and printer connectivity issues Provide analysis of network structure and offer suggestion to increase system performance for maximum network efficiency.  Supported six network servers and 120 clients.          Education     February 2002     Bachelors of Science      Devry University   Ôºç   City  ,   State      GPA:   GPA: 3.2 / 4.0    GPA: 3.2 / 4.0        Skills    10baseT, ATM, ATM network, CD ROMs, hardware, client, clients, customer services, documentation, email, Ethernet, network cabling, firewall, Frame Relay, Ghost, Novell GroupWise, hard drives, phone support, IBM, LAN, laptops, Lotus Suites, managing, Meridian, Microsoft products, access, Exchange server, MS Exchange, office, Microsoft Office suites, 97, Windows, 2000, Win 95, 98, Windows NT workstation, NT, modems, network interface cards, network security, network servers, network, Nortel, Novell 5.0, office suites, PBX, Phone System, printer, ram, routers, servers, switches, software support, desktop support, user training, technician, telephones, phone, token ring, training manuals, Troubleshoot, Troubleshooting, UNIX, upgrades, video cards   "
AUTOMOBILE,"         RECREATION ACTIVITY COORDINATOR       Summary     To secure a position related to the personal care of clients hair, skin, and nails, and continue my education at the post secondary  level towards additional certifications and /or an advance degree.       Highlights          Licensed Cosmetologist  Strong communication skills  Make-up application  Bridal makeup specialist  Self-motivated  Sales background  Outstanding client care  Superior attention to detail      Hair coloring temporary semi permanent and permanent   Styling Techniques  Infection control sanitation procedures  Facial waxing  permanent waving chemical relaxing  shaping hair with shears razors clippers            Accomplishments     Consistently received positive performance reviews from guests on online rating sites.       Experience      Recreation activity coordinator    03/2013   to   Current     Company Name   City  ,   State      Applied the positive reinforcement method to redirect negative behaviors.Assisted 10Helped prepare daily lesson plans for activities and lessons.Encouraged students to be understanding of and helpful to others.Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interacted with students throughout the day to keep them engaged.Wrote daily and weekly lesson plans.Implemented club rec and teen warehouseAdministered minor first aid to injured students. programs to encourage student participation. children per station during small group learning periods.         Billing & coding intern student   11/2011   to   12/2011     Company Name   City  ,   State       Greeted clients and data entry.Thoroughly investigated past due invoices and minimized number of unpaid accounts.Recorded and filed patient data and medical records.Strictly followed all federal and state guidelines for release of information.Wrote clear and detailed clinical phone messages for physicians.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Scheduled patient appointments.          Guidance Counselor   02/2006   to   02/2013     Company Name   City  ,   State       Assisting in the schools guidance program by providing individual and/or small group instruction.  Maintaining manual and computerized records.  Assisting school staff with pupils' discipline problems.  Assisting with classroom instructional learning and development.          Retail customer service    06/2010   to   03/2013     Company Name   City  ,   State       Retail Customer Service: Assisting throughout the store with answering the phone and resolving customer complaints, cash handling and balancing.  Assisting with displays and processing damaged merchandise.   Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Offered exceptional customer service to differentiate and promote the company brand.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.         Sales Representative   06/2006   to   10/2006     Company Name   City  ,   State       Responded to inquiries with genuine interest and concern.  Accurately completed rental contracts and found acceptable resolutions to customer's problems or complaints.  Identified and properly completed any computer entries and or paperwork required for rental returns.          Call Service Counselor   06/2006   to   01/2007     Company Name   City  ,   State       Worked in a call center responding to membership questions about services and products offered.  Dispatched tow service to stranded members.  Verified membership, fees and services covered under membership.  Upgraded membership and services for towing, auto and boat insurance.          Flight Attendant   04/2000   to   06/2006     Company Name   City  ,   State       Customer Service Ticket Agent:   Excellent decision making skills with a positive attitude.  Communication skills with the ability to deliver onboard announcement in a professional manner.  Provided leadership, direction and assisted in the performance of all safety and passenger services.          Education      licensed   :   Hair and skin, nails   2014       American Academy of cosmetology   City  ,   State  ,   USA             CPR Certified, MEDCIN Certificate,  HIPAA Certificate, Microsoft Excel & Word Certificate,  MEDISOFT Certificate

Grossmont Health Occupations Center Santee, CA - 2007 Certificate of Completion  :   medical Billing and coding   2011       UEI College, Medical Billing and Coding   City  ,   State               Additional Information      AWARDS & CERTIFICATES
Certificate of appreciation SDUSD 2006 through 2011 Perfect Attendance and Honor Roll UEI 2011 with 4.0 GPA Customer Service Excellence Northwest Airlines 2003        Skills     call center, cash handling, Communication skills, CA, contracts, CPR Certified, resolving customer complaints, clients, Customer Service, data entry, decision making, direction, instruction, insurance, leadership, MEDISOFT, Microsoft Excel, Word, Retail, safety, phone    "
AUTOMOBILE,"         CUSTOMER RELATIONS SPECIALIST           Summary     To obtain a position with a company that offers the chance for me to utilize my call center and customer service skills to the best of my ability. As well as an opportunity for advancement and a competitive salary. I am a highly personable Call Center Representative with experience in Customer Service, Collections, and Call Center Operations.       Accomplishments     Reached monthly sales goals on several occasions.       Experience      Customer Relations Specialist     January 2015   to   Current     Company Name   Ôºç   City  ,   State      Provide Honda clients a resource to register concerns, complaints, and request for assistance as outlined in the owner's manual; ensure best possible outcome.   Respond to Client questions and concerns and provide solutions whenever possible in a professional, helpful, knowledgeable and timely manner.    Accurately capture and document client information to support Voice of the Client for executive reporting and program improvement.          Customer Service Representative I    April 2014   to   October 2014     Company Name   Ôºç   City  ,   State      This Customer Service position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues.  Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.          Customer Service Representative    August 2013   to   January 2014     Company Name   Ôºç   City  ,   State      Received and made outbound calls regarding title loans.  Assisted customers with making payments, provided payoff quotes, granted extensions and due date changes.  Explained the loan contract and how simple interest loans work to customers.  Provided excellent customer service.          Call Center Representative    May 2012   to   August 2013     Company Name   Ôºç   City  ,   State      Responded to high volume of inbound/outbound calls while providing customers with accurate account information.  Process payments, transfer calls to the proper department, document each account accurately and in a timely matter.  Provided excellent customer service.          Customer Service Representative    December 2010   to   March 2012     Company Name   Ôºç   City  ,   State      Received inbound calls from customers with DirecTV satellite service and assist them with setting up orders to move their service to a new location/address.  Assisted customers with paying their bills, account changes, tech support, billing questions, and provide general information about DirecTV.  Upsold products and services to customer's that were eligible to upgrade.          Dispatcher    March 2010   to   December 2010     Company Name   Ôºç   City  ,   State      Dispatched service calls to internal/external service contractors for Starbucks Coffee Company in regards to servicing there coffee machines when they break down or are not operational.  Answered incoming calls from technicians, checking them in/out on service calls, approving site limit increases and following up with Starbucks store managers to verify if the work has been completed and the issue is resolved.  Other duties include customer service and data entry.          Customer Care Rep    February 2009   to   January 2010     Company Name   Ôºç   City  ,   State      Received a high volume of incoming phone calls and responded to inquiries in a manner which meets high quality, productivity and other performance standards.  Sell and upgrade company core products in accordance with company requirements and customer needs, save customers from disconnecting services whenever possible.  Provided information regarding products and services, billing, repair, collections and respond to other types of inquiries, Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.  Informed supervision/management of all unresolved complaints, Attempt to troubleshoot customers service problems and schedule field service calls when necessary, schedule customer appointments in accordance with established procedures and document customer transactions accurately in ACSR.          Teller    April 2007   to   February 2008     Company Name   Ôºç   City  ,   State      Under direct supervision, processes customer transactions within established guidelines.  Identifies and makes sales referrals, recommends alternate channels, cross-sells bank services and products for Wells Fargo partners, provides excellent customer service.  Other duties may have included safe deposit, merchant/vault, ATM processing, bonds and coupons, foreign currency and night drop.          Service Specialist    August 2005   to   March 2007     Company Name   Ôºç   City  ,   State      I was responsible for assisting stranded motorist in need of roadside assistance in a fast paced call center environment, responding to 200-300 calls on an average daily bases.  Talk time was not to last any longer than 2-3 minutes Also responding to incoming member requests for emergency road service, which includes accurately recording of the event, effectively resolving member concerns and appropriately setting member expectations in accordance with their membership benefits.  Other duties included selling memberships to new members.          Skills     Type 50 wpm, MS word, dispatching, data entry, customer service, cashiering, sales, call center and excel.       Education      High School Diploma   :   General Studies      Crenshaw High School   Ôºç   City  ,   State       General Studies      "
AUTOMOBILE,"         SOFTWARE SUPPORT SPECIALIST           Professional Summary     Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.       Skill Highlights          Strong organizational skills  Energetic work attitude  Telephone inquiries specialist  Customer service expert      Telecommunication skills  Adaptive team player  Active listening skills  Sharp problem solver            Work Experience      Software Support Specialist     Company Name   Ôºç   City  ,   State      Evaluated system potential by testing compatibility of new programs with existing programs.  Maximized use of software by training users; interpreting instructions; answering questions.  Maintained system capability by testing computer components.  Assisted customer with installation of software and hardware.          Financial Foundations Associate     Company Name   Ôºç   City  ,   State      Acquired and applies developing knowledge of products, services, and processes.  Recognized life events, understands member's needs and provides advice in order to deliver appropriate solutions to the member.  Handled basic billing inquiries focusing on ""One & Done"" philosophy.  Specific product knowledge includes Auto, Home, Renters, and Valuable Personal Property.  Assisted members with their online account.          Admission Representative     Company Name   Ôºç   City  ,   State      Execute high volume of outbound phone calls.  Contacted students with computer issues.  Completed interview process with each prospective.  Follow-up regularly with student until start of classes.          Associate     Company Name   Ôºç   City  ,   State      Handled inbound telephone inquiries from retirement plan participants.  Responded to client's requested for account maintenance and balance information.  Processed financial transactions.  Offered appropriate products and services.  Provided appropriate education regarding a participant's retirement plan.  Wells Fargo Equity Direct - Customer Service Advocate Responded to complaints from customers regarding banking and financial products.  Communicated with other departments to resolve customer issues.  Monitored all customer inquiries and complaints and assist in effective resolution of same.  Coordinated with customer and ensure optimal level of customer services.  Prepared records and monitor results of customer and associate departments.  Ensured optimal level of customer services.          Business Development Representative     Company Name   Ôºç   City  ,   State      Developed a sales training guide used during the training period for newly hired agents.  Excellent oral and written communication skills.  Successful development and maintenance of positive customer relationships.  Experienced database management and web content development.  Responsible for annual range of $1-3M in net new business.          Branch Manager     Company Name   Ôºç   City  ,   State      Trained administrative personnel and managers in loss prevention.  Took measures for building precaution like alarm management and camera.  Provide necessary training to loss prevention personnel.  Completed weekly payroll using the ADP payroll services.  Accomplished the recruiting and staffing as required by the client.  Took measures for equipment cost reduction and control audits.          Security Police Superintendent     Company Name   Ôºç   City  ,   State      Supervised the Security Forces at Cheyenne Mountain AFS (NORAD).  Supervised and trained all Information/Industrial Security Inspector for NORAD.  Responsible for monitoring all emergency response exercise at NORAD.  Ensured the safety of all base weapons, property and personnel from hostile forces.  Directed vehicle and pedestrian traffic on base.  Leads and organizes Security Police operations.  Enforced standards of conduct, discipline, and adherence to laws and directives.  Carried out Security Police on-scene commander function.  Oversaw and evaluated unit performance.  Developed Security Police plans, policies, procedures, and instructions.  Assessed installation or deployed location vulnerabilities.  Established programs, plans, and policies to protect Air Force combat capabilities.  Developed orientation and education programs for information security.  Developed and managed force protection and antiterrorism programs and training.          Education and Training      Bachelor of Science   :   Business Administration  ,   2015    Regis University   Ôºç   City  ,   State  ,   USA     Business Administration         Skills     administrative, ADP payroll, Air Force, balance, banking, basic, billing, Excellent oral, hardware, cost reduction, client, customer services, Customer Service, database management, Equity, financial, information security, loss prevention, weapons, payroll, personnel, philosophy, camera, Police, policies, processes, recruiting, safety, sales training, staffing, telephone, phone, web content development, written communication skills    "
AUTOMOBILE,"         CENTRALIZED ADMINISTRATIVE SUPPORT       Summary     Determined and proactive¬†A dministrative Specialist ¬†who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment.        Skills           Advanced MS Office Suite knowledge  (Excel, Word, Outlook, PowerPoint)  Strong aptitude for Microsoft Excel including macros and pivot tables.Excellent Critical Thinking, Decision Making and Communication Skills  Responsible time manager    Meeting planning             Self-directed      Meticulous attention to detail        Understands grammar¬†         Resourceful       Strong problem solver                Experience      Centralized Administrative Support     Mar 2016   to   Current      Company Name   Ôºç   City  ,   State     Scheduling appointments, maintaining calendars, managing email Arrange travel and lodging reservations Arrange meetings to include: communication preparation, equipment, etc.  Order supplies and equipment for leaders Follow protocol in handling confidential and sensitive information Run dashboard summary reports for Sales Leader (e.g., territory data reports) Complete Marketplace Compliance process for field marketing promotions for Sales Leader.         Data Entry Clerk     Oct 2015   to   Dec 2015      Company Name   Ôºç   City  ,   State       Verified that information in the computer system was up-to-date and accurate.       Identified and resolved system and account issues.¬†¬†      Used
great attention to details skills to provide quick and accurate labor for a
long-term assignment        Maintained
data entry requirements by following data program techniques and procedures.               Tutor Counselor     Jun 2015   to   Jul 2015      Company Name   Ôºç   City  ,   State      Used great attention to details skills to provide quick and accurate labor for a long-term assignment¬†     Maintained data entry requirements by following data program techniques and procedures.       Created timeline and goals to complete assignments                Verified that information in the computer system was up-to-date and accurate.                    Executive Assistant/Special Events     Aug 2006   to   May 2015      Company Name   Ôºç   City  ,   State         Responsible
for direct customer service, worksite direction, food preparation and serving,
and creative direction for a catering company servicing a diverse clientele and
broad range of events with high guest counts (including mayoral inaugurations,
class and family reunions, weddings, retirement parties, etc.)          Executive
assistance: Worked closely with business owner by managing events calendars,
handle scheduling/ booking, directing team in owner's absence, addressing
customer concerns, tracking employees hours, etc.      Worksite
assistance: Assisted in the setup of special event locations, loading and
unloading equipment and supplies, establishing food stations and
‚Äúbehind-the-scenes‚Äù prep areas, and setting up guest areas and tables.             Education and Training        Health Education and General Science   2015     Jackson State University   Ôºç   City  ,   State     Health Education and General Science       Skills     Software: Salesforce.com, Desktop Publishing Software: Photoshop, Illustrator, Scheduling appointments, Addressing customer concerns, special events, sales, arranging travel, and¬†tutoring           Interests     Community service, Networking organization events       Activities and Honors      2015
Magna cum laude graduate,    Dean's
List Scholar,     Phi
Kappa Phi Honor Society,        Golden Key
International Honour Society                   "
AUTOMOBILE,"         SERVICES ENGINEER           Summary    Seeking a challenging and exciting job in a growth oriented industry were my potential for hard work and skills will be fully utilized        Experience      Services Engineer    January 2007   to   January 2010     Company Name          Electrical items, for LEGRAND, HAVELLS, INDO ASIAN, From 2010 to march 2013 Job Function - Working as the Head General Goods COSCHARIS Group, 1-7 COSCHARIS Street.  P.O.  Box 71268, Lagos (Nigeria) Ph: +234-8123177630 COSCHARIS Group is the He started as a Technical for TVS Motorbikes.  was later moved to head our General Goods Division.  Our General Goods Division handles Motorbikes, air conditioners, television, the importation, Sales, distribution, servicing & repairs of motorcycles, air conditioners, television Presently, I am working as their SERVICE CENTRE MANAGER.  My job involves regular check up of the brand NEW BIKES before they are delivered to Customers.  I also attend to each and every Bike which comes for Repair.  Preparing the Job-Card according the need of the CUSTOMER and according to condition Of the Bike are carried out systematically under my Supervision.  Since I am The In charge of Workshop, all the Repairs, Replacement of Spares, fixing of Parts, lathe work, vulcanizing work, electrical work, wiring work, etc are in consultation with me.  I do the certification of work done in Workshop.  I also estimate the cost involved for Repairs, genuine Spares, accident vehicles estimation of restructuring, etc.  I also give the Annual requirements of Spares Needed for Workshop, Spares Shops and regular Free Services as accepted by the Company for the New Bikes are Conducted as per the norms and conditions laid by TVS MOTORS CO., of India.  Nirma International (U) LTD, Plot: 8,Bombo Road.  P.O.  Box 6401, Kampala Uganda (East Africa) Ph: +256 714 124142 NIRMA INTERNATIONAL (U) LTD is the Authorized Dealers for TVS Motorbikes in Uganda, East Africa.  They have extended their operations in Rwanda & Burundi.  They have a full fledged Workshop, Service Centre, Sales Offices with Beautiful Showrooms with qualified people to handle each.          their SERVICE CENTRE MANAGER    January 1994   to   January 2007     Company Name          My job then involved regular check up of the brand new bikes before they are delivered to Customers.  I also attend to each and every Bike which comes for Repair, Preparing the Job-Card according to the need of the customers and the Bike conditions are carried out systematically under my Supervision and since I am in charge of workshop, all the Repairs, Replacement of Spares, fixing of parts, lathe work, vulcanizing work, electrical work, wiring work, etc are under my supervision.  I do the certification of work done in Workshop.  I also estimate the cost involved for Repairs, genuine Spares, accident vehicles and estimation for restructuring, etc.  I also give the Annual requirements of Spare parts needed for Workshop, Regular Free Services as accepted by the Company for the New Bikes are Conducted as per the norms and conditions laid by TVS MOTORS CO., of India.  Zen Motors.  127/10.Bull Temple Road, Kempegowda Nagar, Bangalore: - 560019.  Ph: 080 26678266 / 080 26678229 The Well Known Brand of TWO-WHEELERS in INDIA, viz.          Services Engineer    January 1990   to   January 1994     Company Name          As the Service Engineer, I worked in the Service Department of the Company looking after the Services before and after the Sales of TVS Company Motorbikes.  Looked after the Sales of TVS Motorbikes in addition to Services.  Besides, I was looking after the Spares of TVS Motorbikes.  080 26540474.  Bharath Automobile Agency is the Authorized Dealer / Sales & Service Agency of the Well Known Brand of TWO-WHEELERS in INDIA, viz.          Customer Relations Officer     Company Name          Looked after the Sales & Services of TVS Motorcycles.  Besides I was.  In charge of Clients Bikes Services before and after Sales.  Looked after.  All the Complaints and handled all the problem associated with the Bike.  Clients compliance was my asset.          Education      Data Entry - Six Month Course   :     1995    KARANATAKA INFOTEK (Regd   Ôºç   City  ,     India    PUC 2Nd year        Diploma   :   Computer Applications  ,   2002    F. B. INTERNATIONAL Computer School   Ôºç     State   ,   India   Computer Applications        Personal Information    Name			:	Anand Father Name 	:  	Chikkegowdappa Date of Birth	:	23.06.1975 Age			:	37 Years Marital Status	:	Married       Interests    ANAND.C
# 35,11TH cross road
Kurubarahalli road, Muneshwara layout
Laggere, Bangalore-560058      Languages    English, Hindi, Kannada, Tamil, Luganda (African Language spoken in Uganda)      Skills    Agency, consultation, Clients, Data Entry, Engineer, English, Hindi, lathe, Repairs, Sales, Supervision, television, wiring      Additional Information      CURRICULAM  VITAE ANAND.C 35,11TH cross road Kurubarahalli road, Muneshwara layout Laggere, Bangalore-560058   Personal Details : Name			:	Anand Father Name 	:  	Chikkegowdappa Date of Birth	:	23.06.1975 Age			:	37 Years Marital Status	:	Married   Passport No		:	F 3905156
I, CHIKKEGOWDAPPA ANAND, hereby confirm that all the above details are true and to the best of my knowledge.
Date   : - 02-05-2014
Place: - Bangalore (INDIA)							    [ANAND.C]     "
AUTOMOBILE,"         SENIOR SPECIAL INVESTIGATOR           Summary     To work within a successful Special Investigation Unit and work effectively with others. I worked as a Sworn Police Officer for 10 years and have been employed as a Sr. Special Investigator or Manager within the insurance industry for 30 years.  When working with the insurance companies, I have been in the Special Investigation Unit combating fraud and investigating questionable claims.  When a claim is determined to be fraudulent or have elements of fraud, I have filed numerous cases with the State's DOI Fraud Bureau and the appropriate counties District Attorney's Office. I have also conducted numerous training sessions with the Insurance industry on how to recognize the 'red flags' of insurance fraud.       Highlights          Insurance fraud expertise  Database management  Strong interpersonal and communication skills  Property claims  Workers' compensation claims  Report writing      Team player  Interviewing techniques  Decisive  Critical thinker            Accomplishments     Earned a Certified Insurance Fraud Investigator (CIFI) from the International Association of Special Investigation Units (IASIU)   Earned a Senior Claims Law Associate Degree   Earned a Senior Fraud Claims Specialist Degree       Experience      Senior Special Investigator    March 2004   to   September 2014     Company Name   Ôºç   City  ,   State      Sr. Special Investigator in the SIU.  In this position I conduct complex possible fraudulent insurance claims investigations for the Specialty Group of Great American.  These claims are within their Workers Comp Unit, Liability Unit, Property Claims, Agriculture Claims, Equine Claims and Tractor-Trailer claims units.  I am the sole investigator in their Western SIU Office, handling questionable insurance claims within the 14 Western States.  After the investigation has determined fraudulent activity, it is referred to the different states Dept of Insurance, Fraud Units and the Counties District Attorney's office for further investigation.          Sr. Special Investigator    January 2003   to   March 2004     Company Name   Ôºç   City  ,   State      In this position I also conducted investigations into suspicious insurance claims relating to Bodily Injury Accidents, First Party Auto Theft, Burglary, Vandalism, Property theft and etc.  I also referred to the CA DOI upon completion.          Sr. Special Investigator    January 2002   to   January 2003     Company Name   Ôºç   City  ,   State      Same job description as above.  I also would monitor out of the area investigations by Private Investigation Companies on Unitrin Insurance products.          Sr. Special Investigator    January 1994   to   January 2001     Company Name   Ôºç   City  ,   State      I conducted complex insurance fraud investigations for USAA in the Orange County/Los Angeles Office.  Same job description as the above companies.          Supervising SIU Investigator    January 1987   to   January 1993     Company Name   Ôºç   City  ,   State      I was in charge of 3 & 4 different offices of the Special Investigation Unit for Continental Insurance.  These offices were in Costa Mesa, CA, Pleasanton, CA, Tucson, AZ and Honolulu, HI.  This included the supervision of 4-5 different investigators along with support staff.          Investigator    January 1983   to   January 1986     Company Name   Ôºç   City  ,   State      Conducted investigations of possible insurance fraud for several different carriers.  These investigations were completed just as the insurance industry was finding fraud in their claims system was a problem.          Police Officer, Sr. Police Officer & Traffic    January 1973   to   January 1982     Company Name   Ôºç   City  ,   State      Normal Police duties.  Worked Patrol, Special Investigations Unit, Traffic Division on a motorcycle.          Deputy Sheriff    January 1972   to   January 1973     Company Name   Ôºç   City  ,   State      In the Sheriff's Academy, Biscailuz Center Jail and Main County Jail.          Education      Associate Degree   :   Criminology  ,   1972    Long Beach Comm. College   Ôºç   City  ,   State       Criminology         Bachelor's Degree   :   Management  ,   1977    Univ. of Redlands   Ôºç   City  ,   State       Management         International Association of Credit Card Fraud Training 1996:			International Association of Auto Theft Training 1997, 2001: 		California Conference of Arson Investigators Seminar 2004:			Vehicle Fires, Cause and Recovery 2010:			Midwest Cargo Theft Training Event 2011:			Basic Arson Investigation and Prosecution Training    :     73    Los Angeles Sheriff's Academy          93, '94, '95, '05, '08:  IASIU International training        Certified Insurance Fraud Investigator (CIFI) International Assoc. of SIU
	Senior Claims Law Associate Degree, (SCLA) American Educational Institute
	Fraud Claims Law Specialist, (FCLS) American Educational Institute
	California Peace Officer Standard in Training: Basic, Intermediate & Advanced                Skills     Attorney, Basic, CA, Credit, Insurance, Law, Office, Police, supervision    "
AUTOMOBILE,"         SENIOR ARCHITECT - MDM           Professional Profile     Seasoned MDM Architect with more than 11+ years in the IT industry. Creative thinker who creates visually appealing, exciting and inspiring designs. Extensive experience in software development, leading, MDM solutions architecture and managing projects in the field of Master Data Management in wide span of industry domains. Strong working experience in MDM development project, operational support management, end to end project execution using TIBCO MDM, TIBCO EMS, Business Works, Business Events, Smart Mapper , Core Java on Windows and UNIX platform. Working as Senior Architect: managed and executed from architecture to final go-live of the projects with size varying from 2 to 35 Analysts, developers and leads. Strong analytical skills and aptitude for trouble shooting. Possess excellent communication skills with a pleasing personality. Executed end to end architecture/design/implementation of MDM projects at Knology Atlanta GA, Wachovia Corp (AKA Wells Fargo), Charlotte NC, Merck Inc. Whitehouse Station NJ, Nielsen Schaumburg IL and Oldsmar FL, UHG Singapore, RAC WA Perth Australia, Kohl's Milwaukee WI, M&T Bank Buffalo NY, JetBlue Long Island NY, Covance Princeton NJ, SunGard Dallas TX, Whataburger San Antonio TX, SunGard Financial, Dallas TX. Past hands on experience in J2EE, Struts framework, XML, JMS. Wide and extensive hands on experience in data model  designs for MDM solutions in the following industry domains: Financial and Banking, Market Research, Insurance, Pharmaceuticals, Retail Business. 10+ Years of experience in managing/mentoring and leading team along with Technical Architecture for MDM solutions.   ¬†  ¬†       Skill Highlights          Architecture Design Tool: MS Vizio professional, Magic Draw.  MDM Tools: TIBCO MDM  Data De-Duping: TIBCO Patterns  Operating systems: Windows XP Professional/ NT 4.0 / 95 , UNIX 3.01  Database: Oracle 11.x (PL/SQL SQL Loader), SQL Server  Web/App servers: Apache Tomcat, Web Logic, JBOSS  Languages & Tools: TIBCO EMS 7.x/8.x,TIBCO Business Events, TIBCO Business Studio, J2EE, JavaScript, HTML/XML, XSL, XSLT, CSS, DTD, ANT, Remedy, TOAD, SQL Navigator.  Development Environments	(IDEs): TIBCO Active Matrix, Rational XDE 2003, Eclipse               Employment History      December 2009 to Till Date:  Senior Architect  -  TIBCO Software   Oct 2004 to November 2009:  Associate -  Senior Architect Cognizant Technology Solutions US Corp   Oct 2003 to September 2009:  Software Engineer  -  UshaComm India Pvt Limited          Professional Experience      Senior Architect - MDM    May 2014   to   Current     Company Name   Ôºç   City  ,   State      SunGard is one of the world's leading software and technology services companies, with annual revenue of about $2.8 billion. SunGard provides software and processing solutions for financial services, education and the public sector. SunGard serves approximately 16,000 customers in more than 100 countries and has more than 13,000 employees.    Activities Performed: ¬†   MDM Implementation Landscape  Technical/Functional Design for MDM implementation along with Data Quality/de-duplication  Architecture to integrate TIBCO MDM with System for inbound data stream to MDM and outbound synchronization to downstream systems.  MDM Infrastructure Landscape planning and architecture  Complete Architecture for Vendor and Customer MDM  Manage the Resource Planning for Complete MDM implementation for Customer and Vendor  End-to-End MDM development/delivery management.  Daily status/scrum with team members on project progress  Managing Clients expectations from MDM point of view.    ------------------------------------------------------------------------------------------------------------------------------------------------         Senior Architect -  MDM    November 2013       Company Name   Ôºç   City  ,   State      JetBlue Airways Corporation (NASDAQ: JBLU), often stylized as JetBlue, is an American low-cost airline. The company is headquartered in the Long Island City neighborhood of the New York City borough of Queens. Its main base is John F. Kennedy International Airport, also in Queens, and maintains a corporate office in Cottonwood Heights, Utah.The airline mainly serves destinations in the United States, along with flights to the Caribbean, The Bahamas, Bermuda, Barbados, Colombia, Costa Rica, the Dominican Republic, Jamaica, Mexico, Peru, and Puerto Rico. As of October 2013, JetBlue serves 84 destinations in 24 states and 12 countries in the Caribbean, South America, and Latin America.    Activities Performed: ¬†   MDM Architecture Overview  Design workflows for MDM along with Data Quality  TIBCO MDM installation overview    -----------------------------------------------------------------------------------------------------------------------------------------------         Senior Architect - MDM    July 2013   to   March 2014     Company Name   Ôºç   City  ,   State      The M&T Bank Corporation is an American commercial bank that was founded in 1856 in western New York State, and today remains headquartered in Buffalo at One M&T Plaza. The parent company, M&T Bank Corporation, had $81 billion in assets as of June 30, 2012, and is one of the twenty largest commercial bank holding companies in the U.S., with over 750 branches located in New York, Maryland, Pennsylvania, Virginia, Washington, D.C., West Virginia, Delaware, New Jersey, and Central Florida.    Activities Performed:    Manage/Lead the MDM team of 10 members to achieve the goals of the project and help them implement MDM workflows and rulebases in efficient way.  Architect and Engineer the complex workflows in MDM achieve the complex requirements for Party and Accounts data in AML.  Designed the workflows and business rules to achieve the business requirements for AML.  MDM Infrastructure sizing, installation planning and implementation.    -----------------------------------------------------------------------------------------------------------------------------------------------         Senior Architect - MDM    December 2013   to   January 2014     Company Name   Ôºç   City  ,   State      Covance Inc. with headquarters in Princeton, New Jersey, is a contract research organization (CRO) providing drug development and animal testing services. According to its website, it is one of the largest companies of its kind in the world, with annual revenues of over $2 billion, and over 11,000 employees in more than 60 countries. It claims to provide the world's largest central laboratory network. It became a publicly traded company after being spun off by Corning Incorporated in 1996.In 2011 it was listed as one of the top 100 employers by the Diversity Employers Magazine.    Activities Performed: ¬†   MDM Architecture Overview  Design and Showcase MDM workflow for Parameterized Data Quality  Design parameterized weighted Data Quality workflows in TIBCO MDM    -----------------------------------------------------------------------------------------------------------------------------------------------         MDM Architect    April 2012   to   May 2013     Company Name   Ôºç   City  ,   State      Kohl's Corporation (NYSE: KSS) is an American department store chain headquartered in the Milwaukee suburb of Menomonee Falls, Wisconsin, operating as of September 2011, 1,089 stores in 49 states. In 1998, it entered the S&P 500 list, and is also listed in the Fortune 500 (#135 in 2010). The chain was the 20th-largest retailer in the United States in 2011 in terms of revenue. Here at Kohl's, we are implementing MDM extensively. Currently Product MDM is being implemented. I Architecture/led/developed the MDM efforts at Kohl's.    Activities Performed:  ¬†       Manage/Lead the MDM team to achieve the goals of the project and help them implement MDM workflows and rulebases in efficient way.    Architect and Engineer the complex workflows in MDM achieve the goal of Product MDM.    Worked on complex workflows and rulebases in MDM to achieve the requirements in best possible way.    TIBCO MDM installation planning and implementation.      -----------------------------------------------------------------------------------------------------------------------------------------------          Senior Architect    August 2011   to   March 2012     Company Name   Ôºç   City  ,   State      RAC offers a wide range of motoring and allied services including vehicle breakdown and towing assistance, general insurance products, technical advice, touring and travel services, personal loans, finance and investment products, and driver training. RAC is also an important advocate for Western Australian motorists, representing them on such issues as road and vehicle safety, fuel pricing, road funding, transport planning, energy and the environment. Single View Of membership is a project initiated with a goal to provide a single view of all the members of RAC Western Australia. It is a master data management project which will persist and manage the golden copy of members data currently stored in multiple legacy systems.    Activities Performed: ¬†   Analyze the data (with huge volume) and perform an effective data migration from legacy systems to SVoM repositories.  Perform effective data matching and come up with de-duplication of data using TIBCO Matching Engine.  Merging the data by fragmenting data into three categories: Auto Merge, Manual Merge and Unique Records based on the matching results from TIBCO Matching Engine.  Data prepared after de-duplication will have to be loaded in TIBCO CIM MDM repositories with relationships.  Lead the TIBCO CIM MDM team to achieve the goals of the project.  Architect and Engineer the complex workflows in CIM achieve the goal of Single View of membership Project.    -----------------------------------------------------------------------------------------------------------------------------------------------         Architect - MDM    December 2009   to   July 2011     Company Name   Ôºç   City  ,   State      As a global leader in measurement and information, Nielsen believe providing their clients a precise understanding of the consumer is the key to making the right decisions -- decisions that can lead to profitable growth. Nielsen is always innovating to keep pace with emerging market trends and the increasingly diverse, demanding and connected consumer. After nearly a century, Nielsen is more focused and skilled than ever at providing the complete view of what consumers watch and buy through powerful insights that clarify the relationship between content and commerce. Whether their clients are in media, consumer packaged goods, telecom or advertising, their expansive data and measurement capabilities provide market context and confidence through their long history of innovation and integrity.    Activities Performed: ¬†   Worked with Business Analyst and Users to create Mapping documents and Specification documents   Architecture and design of TIBCO MDM Integration with TIBCO BW.  Performance tuning  and optimization of TIBCO MDM in Production environments  Designed TIBCO MDM rule bases and workflows to implement the Business requirements.  TIBCO MDM solutions architecture design for NSOS  Design for TIBCO EMS usage with MDM for seamless synchronization.  TIBCO MDM and TIBCO EMS Administration.  Designed common interface template, global error handling and auditing processes for all the TIBCO application interfaces.  Designed Output maps for the different system to access the data from MDM.  TIBCO MDM Integration with outlook and other applications running in conjunction with NSOS program to synchronize Master Data.   Helped teams to come up with test cases for  integration testing with various systems across the organization.   Configured Oracle 11G that supports TIBCO MDM in back end  Documentation and  Knowledge transfer to CIM users  Worked  on TIBCO MDM installations in DEV, QA, UAT and Production.  Monitor and fix issues ongoing in batches running on Informatica Power Center.  Operation Support Design    -----------------------------------------------------------------------------------------------------------------------------------------------         Operations Engineer and Lead    April 2008   to   November 2009     Company Name   Ôºç   City  ,   State      Merck has data in SAP and legacy system, TIBCO CIM is a key component of the solution to manage SAP and legacy system data translation. TIBCO CIM is the master data management tool that will be the central repository and utility to manage the data mappings that will now have the latest and most correct version of the information. Each system can have the Custom Output that allow them the flexibility to define which attribute they want to add what names to use for those attributes. Informatica PowerCenter is being used for publication and subscription of data. TIBCO BW suite (BW, Designer, EMS, and Adaptor) is being used for enterprise application integration.    Activities Performed:  ¬†       Worked with Business Analyst and Users to create Mapping documents and Specification documents     Integrated Smart Mapper  with TIBCO CIM    Performance tuning  and optimization of TIBCO CIM application in Production environment    Designed and implemented TIBCO CIM rule bases and workflows to implement the Business requirements.    TIBCO EMS configuration and administration     TIBCO CIM Administration.    Designed Output Maps, Synchronization Profiles in TIBCO MDM to synchronize data with external systems.    TIBCO CIM integration with other applications including email notifications.     Developed integration and Unit Test Cases     Configured Oracle to supports TIBCO CIM in back end    Documented Operational usage of TIBCO CIM implementation and  Educated business users    Installed TIBCO CIM 6.2 in DEV,UAT and Production    Design and  Architecture  of the TIBCO CIM Implementation    Upgraded TIBCO CIM 6.2  to CIM 7.0     Monitor and fix issues coming in batches running on Informatica PowerCenter.    Support  TIBCO Middleware issues related to TIBCO MDM      -----------------------------------------------------------------------------------------------------------------------------------------------          Senior System Analyst    August 2006   to   March 2008     Company Name   Ôºç   City  ,   State      Wachovia Corporate Investment Banking (CIB) Wing implemented CIM to create of golden copy of client data. CIM will be integrated with data feeds from various sources such as D&B (ER&C, Worldbase), CrossWalk and DeaLogic.  Data from these multiple sources will be consolidated into one repository within CIM that will now have the latest and the most correct version of the information.    Activities Performed: ¬†   Analysis and Design of TIBCO CIM workflows for data feeds from ER&C, Worldbase, Alacra  Tested all workflows and rulebases implemented  Analysis of defects and fixed critical bugs in firefighting mode.  Implemented top-down architecture for importing the client data from the market vendor data to Wachovia data stores.  Assisted development team and TIBCO engineering to customize TIBCO CIM components to achieve the business requirements for the Financial Sector.  Design/develop/maintain Ant scripts to build and deploy the TIBCO CIM environment with JBOSS and TICBO EMS.  Developed the shell scripts to backup the daily data after being loaded into TIBCO CIM and send out email confirmations after the jobs were run.  Developed  workflow and rulebases documentation to transfer the process to Wachovia Production support group.  Shadow support with the Production support team and trained on the Autosys batch.  Worked on Enterprise Application Integration using TIBCO BW Suite to integrate different applications running on different platforms and supported the business using TIBCO BW.    -----------------------------------------------------------------------------------------------------------------------------------------------         System Analyst    January 2006   to   July 2006     Company Name   Ôºç   City  ,   State      The Owner Hub & Notes phases of the TiGR project will provide a centralized location for storing and viewing the Owner information and notations on the Owner and accounts information. The application will provide abilities to capture, update, view and de-activate Owner's Identity, Contact, Preferences, Owner-Owner relationship, Owner-Account relationship, Owner-Account Portfolio and notes information. We will perform the analysis, design, development and testing of the Owner Hub application and provide support for user acceptance testing and deployment of the application. Ability to allow field representatives to send requests to add or update existing Professionals in the system.    Activities Performed:         Co-ordination with Onsite ‚Äì offshore teams.    Based on Design specifications, developed Struts framework based application to achieve business requirements.    Configured Weblogic App Server for design time and run time application.    Implemented Classification Module in Development region.     Implemented standard Error handling and reporting functions.    Implementation of development artifacts and deployment in QA region.    Developed test cases for String testing and unit testing       -----------------------------------------------------------------------------------------------------------------------------------------------          System Analyst    October 2005   to   December 2005     Company Name   Ôºç   City  ,   State      The project aims to develop a solution for maintaining Customer data in a single repository. Targeted at the Healthcare segment, Customer Master & IDB - Millennium is the system that will be used to enhance and maintain the quality of the Professionals data.  The primary areas of focus of this data surround HCP master data, address and specialty.  The solution will also have features for sales team to customer alignment    Activities Performed:         Analysis and Design of the Requirement to fit into multitier architecture.     Development of classification modules using Struts Framework    Unit testing and Integration testing    UAT Support    Performed Onsite-Offshore Co-ordination      -----------------------------------------------------------------------------------------------------------------------------------------------          System Analyst    April 2005   to   October 2005     Company Name   Ôºç   City  ,   State      Enterprise Customer Master is a demo for prospective client. The task is to develop a Ready-to-Use solution for maintaining Customer data in a single repository. Targeted at the Healthcare segment, ECM is the system that will be used to enhance and maintain the quality of the Professionals data. The primary areas of focus of this data surround HCP master data, address and specialty. The solution will also have features for sales team to customer alignment, analysis, development, data administration and maintenance.    Activities Performed:  ¬†       Involved in design and documentation of various process flows for services     Used Apache Tomcat as server for developing the web based application.    Involved in configuration of different environments like development, testing and production    Involved in setting up development servers and test server for configuration management.      Worked with team to setup Configuration Management Plan.    Developed maintenance guides for the ECM application.    Developed Test Plans for the ECM application.      -----------------------------------------------------------------------------------------------------------------------------------------------          System Analyst    November 2004   to   March 2005     Company Name   Ôºç   City  ,   State      The WEX-ONLINE system was designed to control the expenditure of the drivers belonging to an account by issuing charge cards. This system has various workflows for managing the driver and card creation and maintenance processes. It was integrated with Siebel, which acted as the CRM repository.     Activities Performed:  ¬†       Transformed business process specifications into technical specifications through analysis     Design the Web application flow based on MVC architecture using Jakarta-Struts Framework    Develop Model and Action classes for the application developing in Struts framework.    Used JSP and servlets to develop front end for the Web tools    Developed EJBs (Session beans)    Developed various processes for processing HTTP and FTP activities.    Xpath Configurations for various requirement in application.    Developed JDBC based connectivity in the applications.               Education      Masters   :   Computer Applications      Visva Bharati University   Ôºç   City  ,   State  ,   India            Bachelor of Science   :   Physics, Chemistry, Maths      Ranchi University   Ôºç   City  ,   State  ,   India             Skills      Skills Used :   IDE/Tools: TIBCO MDM 8.3.2, CIM 7.2.1, CIM, CIM 7.0, CIM6.2, TIBCO DQ, TIBCO Patterns, TIBCO Business Events 5.1, TIBCO EMS 8.3, TIBCO Business Studio 3.5, TIBCO MDM Studio 4.0, Eclipse,Rational Rose, Magic Draw, MS Vizio. SQL Navigator, TOAD   Framework/Concepts:  Master Data Management ,  MDM Solutions Architecture , Project Management, Configuration Management, System Integration , J2EE , Struts   Application/Web Server: JBoss, Weblogic, Apache Tomcat   Languages/Tools: Core Java, JavaScript,  JDBC , PL/SQL, Shell Script,SQL Loader, XSL/XSLT   OS: Windows NT, NT 4.0, Windows XP,  Unix   Database: Oracle, SQL Server   Hands on experience in  data De-duping with Data Matching and Merging using TIBCO Patterns and Data Analysis/Data Cleansing/Standardizing with TIBCO Data Quality Tools,TIBCO trained proffessional in TIBCO Business Events 5.1, TIBCO EMS 8.2  administration,  Solutions Architecture by TIBCO Educations.    "
CHEF,"         CHEF       Career Focus     I am a nursing student who has recently obtained my CNA license in this state.  I worked as a GNA in the UK and it has been a passion ever since.  I am confident that I would make a wonderful candidate for this position.  From  he beginning of taking my prerequisite classes for Nursing School.  I have ebb driven yet still personable.  My record shows me to muti-task oriented.   I have the experience of always having with and caring deeply for people.  While my grades have always been exceptional, my clinical experience was accomplished.  I do not want to sound arrogant - I am truly confident that with my strong work ethic, an willingness to learn, I would surely be an asset to the St.Joseph's Medical team.  I think you for your time.       Summary of Skills          Understands mobility assistance needs  Charting expertise  Understands medical procedures  Trained in grooming and bathing assistance  General housekeeping ability       Trained in catheter change and preparation  Calm and level-headed under duress  Quick problem solver  Valid [state] driver's license  Reliable transportation  Medical terminology knowledge            Experience     March 2007   to   December 2008     Company Name    City  ,   State    Chef        Extensive knowledge of all aspects of the food industry as well as the natural foods industry.  I have a degree in Culinary arts and Chef in a fine dining establishment - I have an attention to   .         January 2005   to   January 2007     Company Name    City  ,   State    CNA/GNA within Assisted living fascility       Observed and documented patient status and reported patient complaints to the case manager.  Read and recorded temperature, pulse and respiration.  Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.  Completed and submitted clinical documentation in accordance with agency guidelines.  Prepared patient rooms prior to their arrival.  Collected urine and fecal samples.  Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.  Assisted with adequate nutrition and fluid intake.  Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.  Provided transportation, assistance and companionship to clients.  Cleaned and organized patients' living quarters.  Positioned residents for comfort and to prevent skin pressure problems.  Assisted with transferring residents in and out of wheelchairs and adaptive equipment.  Kept facility stocked with necessary supplies, equipment and instruments.  Provided personal nursing care in pre- and post-operative situations.  Performed routine tests such as urine dip stick, vision and hearing tests.  Tended to patients with chronic illnesses.  Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion.  Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.  Recognized and reported abnormalities and/or changes in  patients' health status to nursing staff.  Assisted with ADLs.  Provided patients and families with emotional support.Exhibited compassionate care and communication with regard to issues of death and dying.  Sensitive to the needs of geriatric patients.  Administered simple range of motion exercises.  Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.  Promoted personal and co-worker safety.  Participated in the maintenance of safe conditions within the facility and other related areas.  Maintained a clean, orderly and well-stocked environment.         February 1998   to   December 2004     Company Name    City  ,   State    Office Manager        Point of contact for all contacts  Sales for commercial grounds maintenance company  All office operations          Experience     Positioned residents for comfort and to prevent skin pressure problems.  Read and recorded temperature, pulse and respiration.  Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs, and heat-lamp stimulation.  Completed and submitted clinical documentation in accordance with agency guidelines.  Prepared patient rooms prior to their arrival.Provided pre- and post-operative care.  Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.  Helped patients move in and out of beds, baths, wheelchairs and automobiles.  Cooked appetizing and satisfying meals and snacks.  Scheduled and accompanied clients to medical appointments.  Followed safe lifting techniques and individual resident lifting instructions.  Maintained sanitary conditions in residents' and program rooms.  Transported patients to other areas of the hospital in wheelchairs and gurneys.  Assisted in cleansing enemas, catheterization and bladder irrigations.  Assisted patients with ambulation and crutch walking.  Provided pre- and post-operative nursing care.  Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.  Tended to patients with chronic illnesses.  Tended to patients with chronic illnesses.  Assisted nurses with cleaning rectal tube, G-tube, J-tube and regular catheter insertion.  Charted information about residents such as mood changes, mobility activity, eating percentages and daily inputs and outputs.  Recognized and reported abnormalities and/or changes in the patients' health status to nursing staff.  Documented resident records on daily flow sheets.Collects patient specimens and data, including vital signs, input/output and other necessary measurements.Provided patients and families with emotional support.Compassionate care and communication in dealing with issues of death and dying.Displayed sensitivity to the needs of geriatric patients.Administered and guided patients through simple range of motion exercises.  Comforted patients and provided them with reassurance and encouragement.  Promoted continuity of care by communicating patients' status to family members and other caregivers.  Promoted personal and co-worker safety.  Promoted personal and co-worker safety.  Participated in the maintenance of safe conditions within the facility and other related areas.Responded appropriately to the physical, emotional and developmental needs of patients.          Work History     June 2011   to   August 2014     Company Name    City  ,   State    Private Chef            Education and Coursework          Baltimore International College   City  ,   State  ,   USA    Culinary Arts  AA degree     Culinary Arts   GPA 4.0   Coursework in GEN ED - plus CULINARY Arts  Deans list every year  Coursework in Anatomy, Physiology and Health Assessments[Name] Academic Achievement Award         Interests    Currently a nursing student at CCBC.
		Community Involvement	Volunteered over the years for various local and international groups including Moveable Feast, United Way, as well as a church group that involved volunteering in the Dominican Republic for 9 months.        Additional Information      Currently a nursing student at CCBC.   		Community Involvement	Volunteered over the years for various local and international groups including Moveable Feast, United Way, as well as a church group that involved volunteering in the Dominican Republic for 9 months.   I took care of sick children in the Subsaharan conditions of Haiti and the DR.       Skills     arts, clients, customer service, office, natural, Sales    "
CHEF,"         CHEF           Summary     Customer-oriented fast food worker with deep experience with POS systems, food preparation and safety regulations. I am highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately.Adaptable warehouse picker with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction. I am also familiar with all aspects of logistics, shipping and receiving and general warehouse operations.       Highlights                Fast learner Friendly Communication Skills Computer Skills Customer Service Skills Leadership Skills Organizational Skills Research and Planning Skills Interpersonal Skills Safety-oriented Neat, clean and professional appearance Comfortable standing for long time periods Shipping and receiving skills Reliable and punctual                 Accomplishments     Obtaining Raises at previous Jobs and working in different departments within the company. Obtained my high school diploma. Attending and completing various college courses.       Experience      CHEF    December 2015   to   Current     Company Name   -   City  ,   State     Served fresh, hot food with a smile in a timely manner. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers.         Warehouse Picker/Stocker    April 2015   to   August 2015     Company Name   -   City  ,   State      Maintained accurate stock records and schedules.  Selected products for specific routes according to pick sheets.  Supervised material flow, storage and global order fulfillment.  Unloaded, picked, staged and loaded products for shipping.            Crew member    March 2013   to   December 2013     Company Name   -   City  ,   State      Dairy Queen - Gainesville, Florida.  I've done everything from opening the store with one other co worker at 8 am in the morning to closing the store at 11 pm.  almost every night.  I've also worked several double shifts throughout my time there.  My experience is generally cashier & line cook   customer service based.  Daily cleaning duties          Education      Associate of Science   :   Medical Coder and Billing  ,   2015    Santa Fe College   -   City  ,   State  ,   United States of America     Medical Coder and Billing. Health Information Management.  3.7 GPA. Earning my certification.         High School Diploma   :   General  ,   2011    Buchholz High School   -   City  ,   State  ,   Alachua     Obtained my High school diploma in 2011.         Skills     Warehouse worker, Cashier, Line Cook, Closing, Communication Skills, Interpersonal Skills, Customer Service Skills, Leadership Skills, Organizational Skills, Fast learner, Research, Very Friendly, Adaptable.    "
CHEF,"         CHEF           Career Overview     Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.       Core Strengths          Strong organizational skills  Active listening skills  Sharp problem solver  Energetic work attitude  Inventory control familiarity  Customer service expert              Accomplishments      Customer Interface ¬†   Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.          Work Experience      Company Name     September 2013   to   January 2016     Chef   City  ,   State      Responsible for the preparation of 2 daily snacks and lunch for 150 children.  Required to create a balanced menu along with catering to child specific medical and religious restrictions.  Continuously maintained above par menu and stayed within an established budget.  Highly organized, time sensitive and creative.          Company Name     August 2005   to   Current     Sales Associate   City  ,   State      Assisting Customers in the purchases.  POP inputting.  Creating an overall experience to create returning customer base.  Customer service, product knowledge and computer skills.          Company Name     May 2003   to   April 2005     Assistant Food and Beverage Manager   City  ,   State      Worked a liaison between membership and management to ensure all requirement where meet for a satisfying experience at a golf/tennis/pool facility.  Was continuously asked to manage private and company events due to hard work and commitment to excellence.  Ordered beverages to maintain sufficient stock, scheduled staff, and  excellent customer service.          Educational Background      MCLA     1984       Bachelors  :   Business    City  ,   State      GPA:   Summa Cum Laude    Business Summa Cum Laude        Skills       "
CHEF,"         CHEF       Summary     Experienced catering chef skilled in preparing large volumes of food quickly and efficiently. Knowledge of international cuisine. Seeking a position at a restaurant where I can call it 'home'       Highlights                      Experience     05/2009   to   Current     Chef    Company Name   Ôºç   City  ,   State      Manage daily kitchen operations including inventory, purchasing, and scheduling Ensure proper food handling methods are observed Assist kitchen staff in producing food for catering Systematically control food quality and costs Develop new menu items to enhance catering and retail food service revenue and productivity goals.         06/2000   to   05/2009     Catering Chef    Company Name   Ôºç   City  ,   State      Effectively managed and produced food for catered events Enforced appropriate work-flow and quality controls for food quality Conducted daily inventory and ordering Assisted catering staff in setup and delivery Managed catering schedule and logistics.         01/1990   to   06/2000     Line Cook    Company Name   Ôºç   City  ,   State      Set up and prep work for all food items.  Prepared various daily lunch special items.  Assisted in producing food for catered events.  Conducted daily food inventory and ordering.            Languages          Skills    delivery, Detail oriented, English, inventory, Inventory Management, logistics, producing, purchasing, quality, retail, scheduling, Spanish, work-flow   "
CHEF,"        RM     Roxanne    Mejia       Summary     Motivating Chef competent in keeping kitchen staff on task and handling high-volume work. Knowledgeable about sourcing ingredients, maintaining budgets and maximizing customer satisfaction. Works with General Manager to analyze food costs and forecast business trends to make menu recommendations to meet company goals.       Skills          Portion and cost control  Waste control  Budgeting and cost control  Food preparation techniques  Purchasing      Kitchen equipment and tools  Verbal and written communication  Dish preparation  Cleaning and sanitizing methods            Experience      Company Name    |    City  ,   State      Chef    11/2020   -   Current       Cleaned, sanitized and maintained food storage, preparation and serving areas.  Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food  Monitored quality, presentation and quantities of plated food across line.  Trained kitchen workers on culinary techniques.  Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.  Assessed inventory levels and placed orders to replenish goods before supplies depleted.  Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.  Checked stock deliveries for safety, quality and quantity.  Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.  Collaborated with department staff to prepare food items in accordance with recipes and established standards.  Supervised preparation of specialty items and customer requests to verify accuracy in production.  Oversaw hiring, training and development of kitchen employees.  Assigned specific duties to employees to maintain productive operation of kitchen and food service.  Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.  Managed kitchen staff team and assigned various stages of food production.  Reduced food costs by estimating purchasing needs and buying through approved suppliers.  Supervised cooks and kitchen staff, providing direction in preparing specialty items and ethnic cuisine.         Company Name    |    City  ,   State      Sous Chef    03/2017   -   11/2020       Maintained highest food quality standards regarding food inventory procedures, food storage and rotation.  Trained kitchen workers on culinary techniques.  Assisted head chef with scheduling, training and professional development for team.  Supervised all kitchen food preparation in demanding, high-volume environment.  Performed as head chef as needed to maintain team productivity and restaurant quality.  Conducted daily line checks, food reviews and taste tests to make improvements and correct deficiencies.  Plated food according to restaurant artistic guidelines to promote attractive presentation.  Assessed inventory levels and placed orders to replenish goods before supplies depleted.  Helped staff adhere to tough restaurant requirements through practical discipline and motivation.  Directed staff in restaurant kitchen and field to maintain department objectives, standards, guidelines and budget.  Oversaw kitchen employee scheduling to meet all coverage needs and avoid wasted labor.  Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight.  Assisted with interviewing, hiring and training kitchen personnel.  Conducted frequent line checks to keep food at proper temperatures in holding zones.  Built strong vendor relationships to bring in top ingredients at optimal prices.  Streamlined kitchen processes to shorten wait times and serve additional guests.  Managed shift of 25-30 staff, including cooks, bakers, dishwashers and front of house team members.  Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.  Liaised closely with kitchen and other departments, including front-of-house personnel.  Improved performance of team members resulting in high-quality meals produced daily.         Company Name    |    City  ,   State      Anthonys @ Point Defiance    06/2013   -   07/2016       Operated fryers and grills according to instructions to maintain safety and food quality.  Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.  Kept stations stocked and ready for use to maximize productivity.  Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.  Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.  Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.  Set up and performed initial prep work for food items such as soups, sauces and salads.  Maintained consistent quality and high accuracy when preparing identical dishes every day.  Grilled and deep fried various foods from meats to potatoes.  Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.  Assisted in preparation of menu items ranging from burgers to sandwiches.  Washed and peeled ingredients to prepare for different meals and recipes.  Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.  Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.  Recorded and reported status of various ingredient stock levels to notify manager to reorder products.  Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.  Cooked multiple orders simultaneously during busy periods.  Supervised cooks and kitchen staff, providing direction in preparing specialty items and ethnic cuisine.  Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.  Developed process to accurately track food costs more efficiently, saving in food waste.         Education and Training      Curtis Senior High School   |   City  ,   State      High School Diploma      06/2004       "
CHEF,"         CHEF       Executive Profile    Accomplished personal chef, committed to culinary excellence, quality ingredients and personalized service
seeking to add his extensive culinary skill and knowledge of nutrition and health to best serve the needs of every
person he cooks for.      Skill Highlights          Classically trained chef proficient in all facets of food production  Attention to detail, cleanliness and diligence to prevent any possibility of cross contamination  Extensive knowledge of nutrition and various specialty diets  Proven ability to manage daily culinary operations for multiple households with changing needs and demands      Expertise with various forms of protocol and table service appropriate to a multitude of settings  Able to shop and manage acquisition of specialty foods and foods which are maximally nutrient dense  Communicates effectively, and values discretion and privacy  Wine and liquor inventory and management            Professional Experience     10/2004   to   07/2016     Chef    Company Name   Ôºç   City  ,   State      Maintained daily culinary operations of multiple local properties, cooking for private client and multiple guests in multiple homes. Utilized in-depth knowledge of nutrition & communicated with healthcare professionals to optimize nutrition for desired health outcomes. Acquired and utilized extensive knowledge of medicinal herbs & their uses. Engaged in broad study of and customization of specialty diets. Created private label specialty products including mustards, hot sauces, chutneys, barbeque sauces, chili, mead, sauerkraut, kimchi and various other lacto-fermented products. Cooked for celebrities, executives, investors, & heads of state among others; Understand need for discretion and privacy. Oversaw domestic & international food production. Acquired wild & foraged foods. Hired, fired & trained staff at multiple international estates. Conducted extensive parties and charitable events; managed all facets of culinary event logistics. Maintained food service and provisions for private aircraft. Understand, taught & trained protocol & etiquette to various estate and event staffs. Managed relationships with vendors, negotiated prices of ingredients and equipment. Conducted wine & liquor inventory management¬†   ‚Äã‚Äã        10/2004   to   Current     Chef Consultant    Company Name   Ôºç   City  ,   State      Nutrition, diet & recipe planning including for cancer patients, cardiac patients, and people with chronic diseases including Hepatitis C, Crohn's, & Hashimoto's. Taught diet, nutrition & cooking classes and smart consumer classes. Taught cooking and food science classes to children. Assisted with planning and creation of multiple community and school gardens. Trained area chefs on utilization of seasonal and regional produce in cuisine.¬†     ‚Äã        07/2003   to   10/2004     Banquet Chef    Company Name   Ôºç   City  ,   State      Served on opening team for $800 million hotel; responsibilities included trouble-shooting culinary work flow, equipment needs, permitting & inspections, internal audits of health and safety, assessments of ingredients to minimize production waste and control inventory Sourced ingredients, specializing in fresh and local Developed vegetarian banquet menu to be used corporate wide Oversaw volume cooking; largest banquet included service for 2,500 Specialized in logistics with broad project management skills; developed comprehensive time management for events, sourced ingredients, assembled culinary teams, developed banquet and event menus, served as liaison to front of the house on events, worked to trouble shoot procedures to ensure food quality for large volume cooking Managed diverse multicultural staff to function as cohesive team serving under intense deadline pressure situations Developed and implemented HACCP, or hazard analysis of critical control points.       ‚Äã        06/2002   to   06/2003     Executive Sous Chef    Company Name   Ôºç   City  ,   State      Designed and implemented seasonal banquet menus. Transformed kitchen culture from one of pre-packaged food to scratch cooking. Designed menu which changed 60% daily in order to utilize the best local seasonal foods available. Created relationships between local farms and the restaurant. Created and prepared extensive pastry and dessert selections.   ‚Äã‚Äã        06/2001   to   06/2002     Shepherd/Caretaker    Company Name   Ôºç   City  ,   State      Shepherd of 160 Montadale sheep, included: all care of animals, pasture management and animal husbandry Marketing and sales of all lambs production Management of organic market garden Harvest and preparation of foraged foods Care Taker of 207 acre island in Lake Champlain, responsible for maintenance of all watercraft equipment, and buildings.   ‚Äã‚Äã        06/1999   to   11/1999     Externship    Company Name   Ôºç   City  ,   State      Operated wood-fired kitchen equipment including oven, grill and spit.  Produced Italian charcuterie, including fresh and fermented cures as well as cooked.  Worked with daily changing menu, utilizing seasonal regional ingredients.          Education          Associate of Arts  :   Culinary Arts    Culinary Institute of America   Ôºç   City  ,   State      Leader of Chef's Collaborative, Catered events including Spotlight on Hudson Valley cuisine              Food anthropology and Charcuterie    Study in Spain          Worked with accomplished chefs learning traditional cooking techniques, Spanish charcuterie, historical context and high end presentation.              Nutrition Dietetics    West Virginia Wesleyan   Ôºç   City  ,   State  ,   USA    3 years studying nutrition dietetics. ¬†Won awards for public speaking and community education for nutrition. ¬†Taught nutrition to children and families in area head start programs        Skills    Flexible temperament, able to accomodate changes of plans and special requests smoothly. Proficient cooking for specialty diets including various allergy and food sensitivities,¬†gluten free, vegan, raw, paleo, specific carbohydrate diet (SCD), Gut and Psychology Diet (GAPS), Kosher, Halal, & Heritage diets. Proven ability to manage daily demands of planning menus, shopping and preparing meals for multiple households with changing plans and schedules. ¬†Professional, respectful communication skills, eager to learn and able to teach.   "
CHEF,"         CHEF       Summary    Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor.¬†An experienced supervisor and trainer; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals.      Experience     07/2009   to   07/2014     Chef    Company Name   Ôºç   City  ,   State      Prepared food items consistently and in compliance with recipes, portioning, cooking and waste
     control guidelines.  Led shifts while personally preparing food items and executing requests based on required
     specifications.         06/2014   to   08/2014     Laborer    Company Name   Ôºç   City  ,   State      Loaded and unloaded building materials used for construction.  Manually carried roofing materials up ladders.  Consistently assumed additional responsibilities and worked extended hours to meet project
     deadlines.         06/2015   to   08/2016     Laborer & Crew Manager    Company Name   Ôºç   City  ,   State      Handled scheduling for crewman and arrival times for clients  Maintained a safe work environment for crewmen  Led crews of up to four people and partnered on crews up to eight          Education and Training          High School Diploma  :   General Education    New London High School   Ôºç   City  ,   State                    IT - Management    University of Wisconsin - Stout   Ôºç   City  ,   State  ,   USA    I attended UW - Stout for two years before I was financial unable to continue schooling here. While I mostly took general education classes, I did have a few computer science and management courses.              IT - Computer Support Specialist    Fox Valley Technical College   Ôºç   City  ,   State  ,   USA    I currently attend Fox Valley Tech and aim to achieve an associates degree to start. I have been enrolled here for a whole year to this point.        Skills     Team Player, Physically active, Out-going, Willingness to learn, Shows Initiative       "
CHEF,"         CHEF       Summary    Experienced catering chef skilled in preparing large volumes of food quickly and efficiently. Highly skilled in
international cuisine. Seeking a position at a restaurant where I can call it 'home'          Experience      Chef     May 2009   to   Current      Company Name   Ôºç   City  ,   State     Manage daily kitchen operations including inventory, purchasing, and scheduling Ensure proper food handling methods are observed Assist kitchen staff in producing food for catering Systematically control food quality and costs Develop new menu items to enhance catering and retail food service revenue and productivity goals.         Catering Chef     Jun 2000   to   May 2009      Company Name   Ôºç   City  ,   State     Effectively managed and produced food for catered events Enforced appropriate work-flow and quality controls for food quality Conducted daily inventory and ordering Assisted catering staff in setup and delivery Managed catering schedule and logistics.         Line Cook     Jan 1990   to   Jun 2000      Company Name   Ôºç   City  ,   State     Set up and prep work for all food items.  Prepared various daily lunch special items.  Assisted in producing food for catered events.  Conducted daily food inventory and ordering.           Skills    delivery, Detail oriented, English, inventory, Inventory Management, logistics, producing, purchasing, quality, retail, scheduling, Spanish, work-flow   "
CHEF,"         CHEF       Summary      Quality-focused and efficient Cook adept at preparing and plating food in high energy, fast-paced kitchens.  Line Cook with 2 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently.  Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment.        Highlights          ServSafe certified  Focused and disciplined  High volume production capability  Well-tuned palette      Focus on portion and cost control  Bilingual (English/Spanish)             Accomplishments     Successfully managed a kitchen staff of 7 employees during high volume dinner services for more than 350 diners each night.       Experience      Chef   02/2014   to   10/2014     Company Name   City  ,   State       Reduced food costs by fifteen percent by expertly estimating purchasing needs and buying through approved suppliers.  Provided courteous and informative customer service in an open kitchen format.  Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.  Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.  Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.  Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.  Followed proper food handling methods and maintained correct temperature of all food products.  Established and maintained open, collaborative relationships with the kitchen team.  Consistently produced exceptional menu items that regularly garnered diners' praise.  Quickly and courteously resolved all guest problems and complaints.  Prepared healthy, enjoyable breakfasts and dinners for diners.  Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.  Enforced appropriate work-flow and quality controls for food quality and temperature.  Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.  Set up and performed initial prep work for food items such as soups, sauces and salads.  Prepared for each shift by placing a clean cutting board and utensil bath at workstation.  Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly.  Displayed a positive and friendly attitude towards customers and fellow team members.  Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods.  Prepared a variety of local and seasonal specialties which contributed to a 9 % boost in sales during the summer months.  Correctly and safely operated all kitchen equipment in accordance with set guidelines.  Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly.  Actively participated in staff meetings and operated as an effective management team leader.  Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.  Built and fostered a team environment  Expert in final plate preparation with authentic presentation.          Prep Cook   08/2013   to   12/2013     Company Name   City  ,   State       Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.  Followed proper food handling methods and maintained correct temperature of all food products.  Set up and performed initial prep work for food items such as soups, sauces and salads.  Prepared for each shift by placing a clean cutting board and utensil bath at workstation.  Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods.  Persistently strove for continual improvement and worked cooperatively as a team member.  Correctly and safely operated all kitchen equipment in accordance with set guidelines.          Cook   02/2013   to   06/2013     Company Name   City  ,   State       Provided courteous and informative customer service in an open kitchen format.  Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.  Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.  Followed proper food handling methods and maintained correct temperature of all food products.  Established and maintained open, collaborative relationships with the kitchen team.  Consistently produced exceptional menu items that regularly garnered diners' praise.  Prepared healthy, enjoyable lunches and dinners for diners.  Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.  Set up and performed initial prep work for food items such as soups, sauces and salads.  Prepared for each shift by placing a clean cutting board and utensil bath at workstation.  Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly.  Displayed a positive and friendly attitude towards customers and fellow team members.  Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods.  Persistently strove for continual improvement and worked cooperatively as a team member.  Correctly and safely operated all kitchen equipment in accordance with set guidelines.  Expert in final plate preparation with authentic presentation.          Cook   06/2012   to   12/2012     Company Name   City  ,   State       Season and cook food according to recipes or personal judgment and experience.  Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.  Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.  Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption.  Substitute for or assist other cooks during emergencies or rush periods.  Prepare relishes and hors d'oeuvres.  Bake breads, rolls, cakes, and pastries.  Bake, roast, broil, and steam meats, fish, vegetables, and other foods.  Turn or stir foods to ensure even cooking.  Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.  Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.          Prep Cook   09/2011   to   11/2011     Company Name   City  ,   State       Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.  Portion, arrange, and garnish food, and serve food to waiters or patrons.  Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption.  Prepare relishes and hors d'oeuvres.          Cook   05/2011   to   11/2011     Company Name   City  ,   State       Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.  Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.  Turn or stir foods to ensure even cooking.  Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.  Portion, arrange, and garnish food, and serve food to waiters or patrons.  Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.  Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption.  Substitute for or assist other cooks during emergencies or rush periods.          Education      Associate of Applied Science  :   Culinary Arts   2013       Hudson County Community College   City  ,   State  ,   United States      Culinary Arts    Learned basic and advanced cooking techniques.  Classes in Restaurant and Facility Operations  Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine  Nutrition courses          Skills      Exceptional knife skills  Excellent communication skills  Working well as a team member     "
CHEF,"         CHEF       Credentials     National Registry of Food Safety Professionals Certified Food Safety Manager  National Registry of Food Safety Professionals Test Administrator/Proctor       Education and Training      High School Diploma     Jun 1991     Newington High School   Ôºç   City  ,   State            Summary    Passionate Chef with broad background in various culinary styles and positions. A natural leader with excellent interpersonal communication skills and the ability to get things done overcoming any obstacles.¬†      Accomplishments     Voted Best Restaurant 2013  Multiple ""Best Of"" accolades       Experience      Chef     Oct 2016   to   Current      Company Name   Ôºç   City  ,   State      ¬†All aspects of an independently operated Hospital kitchen including staffing, payroll, menus, inventory/ordering, P&L, employee training and discipline, cleaning and equipment maintenance.      Monitor p&l and food and labor costs to maximize budget and minimize waste.      Interview, hire and train new staff.      Oversee Dietetic Techs and work closely with dietitians to ensure that all specialized diets were adhered to as well as creating flavorful recipes to enhance the taste and presentation while adhering to specific dietary needs.    Handle all cash deposits and maintain statistical reports to monitor trends and account for all money.    Reduced food costs¬†by expertly estimating purchasing needs and buying through approved suppliers.   Provided courteous and informative customer service in an open kitchen format.   Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.   Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.     Implemented and supported company initiatives and programs.   Effectively managed and assisted kitchen staff in producing food for banquets, catered events and cafeteria areas.  Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.                    Followed proper food handling methods and maintained correct temperature of all food products.   Established and maintained open, collaborative relationships with the kitchen team.   Consistently produced exceptional menu items that regularly garnered diners' praise.   Quickly and courteously resolved all guest problems and complaints.   Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.   Regularly developed new recipes in accordance with consumer tastes, nutritional needs,  and budgetary considerations.   Enforced appropriate work-flow and quality controls for food quality and temperature.   Developed strategies to enhance catering and retail food service revenue and productivity goals.   Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.   Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly.   Displayed a positive and friendly attitude towards customers and fellow team members.   Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods.   Consistently emphasized food quality and specialized   Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly.   Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.  Built and fostered a team environment    techniques.                           Conduct staff meetings and resolve service, product and personnel issues.            Ensure that all federal, state and local safe food handling guidelines are met.            Inspect all areas of kitchen to maintain a clean and sanitary environment. Scheduled and monitored time off for 50 plus employees.            increased cafeteria sales by 25% and maintain sales by creatively preparing new and healthy entrees.            ‚Äã                           Chef Supervisor     Aug 2015   to   Oct 2016      Company Name   Ôºç   City  ,   State     Check the quality of raw or cooked food products to ensure that standards are met.  Monitor sanitation practices to ensure that employees follow standards and regulations.  Check the quantity and quality of received products.  Order or requisition food or other supplies needed to ensure efficient operation.  Supervise or coordinate activities of cooks or workers engaged in food preparation.  Inspect supplies, equipment, or work areas to ensure conformance to established standards.  Determine how food should be presented and create decorative food displays.            Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food.  Collaborate with other personnel to plan and develop recipes or menus, taking into account such factors
as seasonal availability of ingredients or the likely number of customers.  Prepare and cook foods of all types, either on a regular basis or for special guests or functions.  Demonstrate new cooking techniques or equipment to staff.  Record production or operational data on specified forms.  Preparing specialized menus for children with dietary needs and requirements.  Clean and inspect galley equipment, kitchen appliances, and work areas to ensure cleanliness and
functional operation.  Apportion and serve food to facility residents, employees, or patrons.  Cook foodstuffs according to menus, special dietary or nutritional restrictions, or numbers of portions to
be served.  Clean, cut, and cook meat, fish, or poultry.  Compile and maintain records of food use and expenditures.  Direct activities of one or more workers who assist in preparing and serving meals.  Bake breads, rolls, and other pastries.  Train new employees.  Take inventory of supplies and equipment.  Plan menus that are varied, nutritionally balanced, and appetizing, taking advantage of foods in season
and local availability.         Executive Chef/Owner/GM     Aug 2012   to   Aug 2015      Company Name   Ôºç   City  ,   State     Monitor compliance with health and fire regulations regarding food preparation and serving, and building
maintenance in lodging and dining facilities.

					Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that
food is prepared and presented in an acceptable manner.

					Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or accommodations.



































					Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

					Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality
and quantity.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are
authorized and budgeted.

					Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service.
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and
drinks when necessary.

					Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability,
popularity, and costs.

					Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.

					Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate
employee performance in dining and lodging facilities.

					Order and purchase equipment and supplies.

					Review work procedures and operational problems to determine ways to improve service, performance, or
safety.
Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at
job fairs.

					Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste
removal and pest control.

					Record the number, type, and cost of items sold to determine which items may be unpopular or less
profitable.

					Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu
items.
Monitor employee and patron activities to ensure liquor regulations are obeyed.
Greet guests, escort them to their seats, and present them with menus and wine lists.

					Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate
details of arrangements with clients.

					Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or
requisitioned.

					Create specialty dishes and develop recipes to be used in dining facilities.

					Establish and enforce nutritional standards for dining establishments based on accepted industry
standards.

					Take dining reservations.
Check the quality of raw or cooked food products to ensure that standards are met.
Monitor sanitation practices to ensure that employees follow standards and regulations.
Check the quantity and quality of received products.
Order or requisition food or other supplies needed to ensure efficient operation.
Supervise or coordinate activities of cooks or workers engaged in food preparation.




































					Inspect supplies, equipment, or work areas to ensure conformance to established standards.
Determine how food should be presented and create decorative food displays.
Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food.
Estimate amounts and costs of required supplies, such as food and ingredients.

					Collaborate with other personnel to plan and develop recipes or menus, taking into account such factors
as seasonal availability of ingredients or the likely number of customers.
Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs.
Prepare and cook foods of all types, either on a regular basis or for special guests or functions.
Determine production schedules and staff requirements necessary to ensure timely delivery of services.
Recruit and hire staff, such as cooks and other kitchen workers.

					Meet with customers to discuss menus for special occasions, such as weddings, parties, or banquets.
Demonstrate new cooking techniques or equipment to staff.
Meet with sales representatives to negotiate prices or order supplies.
Arrange for equipment purchases or repairs.

					Record production or operational data on specified forms.

					Plan, direct, or supervise the food preparation or cooking activities of multiple kitchens or restaurants in
an establishment such as a restaurant chain, hospital, or hotel.         Restaurant / Kitchen & Bar Manager     Aug 2009   to   Aug 2012      Company Name   Ôºç   City  ,   State






					Check identification of customers to verify age requirements for purchase of alcohol.

					Balance cash receipts.

					Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as
persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
Serve wine, and bottled or draft beer.

					Take beverage orders from serving staff or directly from patrons.
Clean bars, work areas, and tables.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Slice and pit fruit for garnishing drinks.
Ask customers who become loud and obnoxious to leave, or physically remove them.
Arrange bottles and glasses to make attractive displays.
Plan, organize, and control the operations of a cocktail lounge or bar.
Order or requisition liquors and supplies.
Supervise the work of bar staff and other bartenders.
Clean glasses, utensils, and bar equipment.
Collect money for drinks served.
Plan bar menus.
Create drink recipes.
Serve snacks or food items to customers seated at the bar.
Prepare appetizers such as pickles, cheese, and cold meats.










































					Monitor compliance with health and fire regulations regarding food preparation and serving, and building
maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that
food is prepared and presented in an acceptable manner.

					Count money and make bank deposits.

					Investigate and resolve complaints regarding food quality, service, or accommodations.

					Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

					Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality
and quantity.

					Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are
authorized and budgeted.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.

					Establish standards for personnel performance and customer service.

					Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and
drinks when necessary.

					Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability,
popularity, and costs.

					Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.

					Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate
employee performance in dining and lodging facilities.

					Order and purchase equipment and supplies.

					Review work procedures and operational problems to determine ways to improve service, performance, or
safety.

					Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at
job fairs.
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste
removal and pest control.

					Record the number, type, and cost of items sold to determine which items may be unpopular or less
profitable.

					Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu
items.

					Monitor employee and patron activities to ensure liquor regulations are obeyed.
Greet guests, escort them to their seats, and present them with menus and wine lists.

					Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate
details of arrangements with clients.

					Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or
requisitioned.

					Create specialty dishes and develop recipes to be used in dining facilities.
Establish and enforce nutritional standards for dining establishments based on accepted industry
standards.

					Take dining reservations.



































					Coordinate promotions from venders and promote/advertise to incr¬†


		identification of customers to verify age requirements for purchase of alcohol.

					Balance cash receipts.

					Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as
persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
Serve wine, and bottled or draft beer.

					Take beverage orders from serving staff or directly from patrons.
Clean bars, work areas, and tables.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Slice and pit fruit for garnishing drinks.
Ask customers who become loud and obnoxious to leave, or physically remove them.
Arrange bottles and glasses to make attractive displays.
Plan, organize, and control the operations of a cocktail lounge or bar.
Order or requisition liquors and supplies.
Supervise the work of bar staff and other bartenders.
Clean glasses, utensils, and bar equipment.
Collect money for drinks served.
Plan bar menus.
Create drink recipes.
Serve snacks or food items to customers seated at the bar.
Prepare appetizers such as pickles, cheese, and cold meats.










































					Monitor compliance with health and fire regulations regarding food preparation and serving, and building
maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that
food is prepared and presented in an acceptable manner.

					Count money and make bank deposits.

					Investigate and resolve complaints regarding food quality, service, or accommodations.

					Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

					Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality
and quantity.

					Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are
authorized and budgeted.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.

					Establish standards for personnel performance and customer service.

					Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and
drinks when necessary.

					Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability,
popularity, and costs.

					Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.

					Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate
employee performance in dining and lodging facilities.

					Order and purchase equipment and supplies.

					Review work procedures and operational problems to determine ways to improve service, performance, or
safety.

					Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at
job fairs.
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste
removal and pest control.

					Record the number, type, and cost of items sold to determine which items may be unpopular or less
profitable.

					Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu
items.

					Monitor employee and patron activities to ensure liquor regulations are obeyed.
Greet guests, escort them to their seats, and present them with menus and wine lists.

					Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate
details of arrangements with clients.

					Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or
requisitioned.

					Create specialty dishes and develop recipes to be used in dining facilities.
Establish and enforce nutritional standards for dining establishments based on accepted industry
standards.

					Take dining reservations.



































					Coordinate promotions from venders and promote/advertise to increase business.¬†


		identification of customers to verify age requirements for purchase of alcohol.

					Balance cash receipts.

					Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as
persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
Serve wine, and bottled or draft beer.

					Take beverage orders from serving staff or directly from patrons.
Clean bars, work areas, and tables.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Slice and pit fruit for garnishing drinks.
Ask customers who become loud and obnoxious to leave, or physically remove them.
Arrange bottles and glasses to make attractive displays.
Plan, organize, and control the operations of a cocktail lounge or bar.
Order or requisition liquors and supplies.
Supervise the work of bar staff and other bartenders.
Clean glasses, utensils, and bar equipment.
Collect money for drinks served.
Plan bar menus.
Create drink recipes.
Serve snacks or food items to customers seated at the bar.
Prepare appetizers such as pickles, cheese, and cold meats.










































					Monitor compliance with health and fire regulations regarding food preparation and serving, and building
maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that
food is prepared and presented in an acceptable manner.

					Count money and make bank deposits.

					Investigate and resolve complaints regarding food quality, service, or accommodations.

					Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

					Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality
and quantity.

					Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are
authorized and budgeted.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.

					Establish standards for personnel performance and customer service.

					Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and
drinks when necessary.

					Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability,
popularity, and costs.

					Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.

					Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate
employee performance in dining and lodging facilities.

					Order and purchase equipment and supplies.

					Review work procedures and operational problems to determine ways to improve service, performance, or
safety.

					Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at
job fairs.
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste
removal and pest control.

					Record the number, type, and cost of items sold to determine which items may be unpopular or less
profitable.

					Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu
items.

					Monitor employee and patron activities to ensure liquor regulations are obeyed.
Greet guests, escort them to their seats, and present them with menus and wine lists.

					Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate
details of arrangements with clients.

					Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or
requisitioned.

					Create specialty dishes and develop recipes to be used in dining facilities.
Establish and enforce nutritional standards for dining establishments based on accepted industry
standards.

					Take dining reservations.



































					Coordinate promotions from venders and promote/advertise to increase business.¬†


		identification of customers to verify age requirements for purchase of alcohol.

					Balance cash receipts.

					Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as
persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
Serve wine, and bottled or draft beer.

					Take beverage orders from serving staff or directly from patrons.
Clean bars, work areas, and tables.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Slice and pit fruit for garnishing drinks.
Ask customers who become loud and obnoxious to leave, or physically remove them.
Arrange bottles and glasses to make attractive displays.
Plan, organize, and control the operations of a cocktail lounge or bar.
Order or requisition liquors and supplies.
Supervise the work of bar staff and other bartenders.
Clean glasses, utensils, and bar equipment.
Collect money for drinks served.
Plan bar menus.
Create drink recipes.
Serve snacks or food items to customers seated at the bar.
Prepare appetizers such as pickles, cheese, and cold meats.










































					Monitor compliance with health and fire regulations regarding food preparation and serving, and building
maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that
food is prepared and presented in an acceptable manner.

					Count money and make bank deposits.

					Investigate and resolve complaints regarding food quality, service, or accommodations.

					Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

					Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality
and quantity.

					Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are
authorized and budgeted.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.

					Establish standards for personnel performance and customer service.

					Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and
drinks when necessary.

					Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability,
popularity, and costs.

					Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.

					Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate
employee performance in dining and lodging facilities.

					Order and purchase equipment and supplies.

					Review work procedures and operational problems to determine ways to improve service, performance, or
safety.

					Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at
job fairs.
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste
removal and pest control.

					Record the number, type, and cost of items sold to determine which items may be unpopular or less
profitable.

					Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu
items.

					Monitor employee and patron activities to ensure liquor regulations are obeyed.
Greet guests, escort them to their seats, and present them with menus and wine lists.

					Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate
details of arrangements with clients.

					Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or
requisitioned.

					Create specialty dishes and develop recipes to be used in dining facilities.
Establish and enforce nutritional standards for dining establishments based on accepted industry
standards.

					Take dining reservations.



































					Coordinate promotions from venders and promote/advertise to increase business.¬†


		identification of customers to verify age requirements for purchase of alcohol.

					Balance cash receipts.

					Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as
persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
Serve wine, and bottled or draft beer.

					Take beverage orders from serving staff or directly from patrons.
Clean bars, work areas, and tables.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Slice and pit fruit for garnishing drinks.
Ask customers who become loud and obnoxious to leave, or physically remove them.
Arrange bottles and glasses to make attractive displays.
Plan, organize, and control the operations of a cocktail lounge or bar.
Order or requisition liquors and supplies.
Supervise the work of bar staff and other bartenders.
Clean glasses, utensils, and bar equipment.
Collect money for drinks served.
Plan bar menus.
Create drink recipes.
Serve snacks or food items to customers seated at the bar.
Prepare appetizers such as pickles, cheese, and cold meats.










































					Monitor compliance with health and fire regulations regarding food preparation and serving, and building
maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that
food is prepared and presented in an acceptable manner.

					Count money and make bank deposits.

					Investigate and resolve complaints regarding food quality, service, or accommodations.

					Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

					Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality
and quantity.

					Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are
authorized and budgeted.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.

					Establish standards for personnel performance and customer service.

					Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and
drinks when necessary.

					Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability,
popularity, and costs.

					Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.

					Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate
employee performance in dining and lodging facilities.

					Order and purchase e"
uipment and supplies.,
,
"					Review work procedures and operational problems to determine ways to improve service", performance
safety.,
,
"					Assess staffing needs", and recruit staff using methods such as newspaper advertisements or attendance at
job fairs.,
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste
removal and pest control.,
,
"					Record the number", type
profitable.,
,
"					Review menus and analyze recipes to determine labor and overhead costs", and assign prices to menu
items.,
,
"					Monitor employee and patron activities to ensure liquor regulations are obeyed.",
Greet guests, escort them to their seats
,
"					Schedule use of facilities or catering services for events such as banquets or receptions", and negotiate
details of arrangements with clients.,
,
"					Estimate food", liquor
requisitioned.,
,
"					Create specialty dishes and develop recipes to be used in dining facilities.",
Establish and enforce nutritional standards for dining establishments based on accepted industry,
standards.,
,
"					Take dining reservations.",
,
"				",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"		",
"		",
"			",
"				",
"					Coordinate promotions from venders and promote/advertise to increase business.¬†",
"				",
"			",
"		identification of customers to verify age requirements for purchase of alcohol.Balance cash receipts.",
,
"					Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as",
persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Stock bar with beer, wine
Serve wine, and bottled or draft beer.
,
"					Take beverage orders from serving staff or directly from patrons.",
Clean bars, work areas
Mix ingredients, such as liquor
Slice and pit fruit for garnishing drinks.,
Ask customers who become loud and obnoxious to leave, or physically remove them.
Arrange bottles and glasses to make attractive displays.,
Plan, organize
Order or requisition liquors and supplies.,
Supervise the work of bar staff and other bartenders.,
Clean glasses, utensils
Collect money for drinks served.,
Plan bar menus.,
Create drink recipes.,
Serve snacks or food items to customers seated at the bar.,
Prepare appetizers such as pickles, cheese
,
"				",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"		",
"		",
"			",
"				",
"					Monitor compliance with health and fire regulations regarding food preparation and serving", and building
maintenance in lodging and dining facilities.,
Monitor food preparation methods, portion sizes
food is prepared and presented in an acceptable manner.,
,
"					Count money and make bank deposits.",
,
"					Investigate and resolve complaints regarding food quality", service
,
"					Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.",
,
"					Schedule and receive food and beverage deliveries", checking delivery contents to verify product quality
and quantity.,
,
"					Monitor budgets and payroll records", and review financial transactions to ensure that expenditures are
authorized and budgeted.,
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.,
,
"					Establish standards for personnel performance and customer service.",
,
"					Perform some food preparation or service tasks such as cooking", clearing tables
drinks when necessary.,
,
"					Plan menus and food utilization based on anticipated number of guests", nutritional value
popularity, and costs.
,
"					Keep records required by government agencies regarding sanitation", and food subsidies when appropriate.
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.,
,
"					Organize and direct worker training programs", resolve personnel problems
employee performance in dining and lodging facilities.,
,
"					Order and purchase equipment and supplies.",
,
"					Review work procedures and operational problems to determine ways to improve service", performance
safety.,
,
"					Assess staffing needs", and recruit staff using methods such as newspaper advertisements or attendance at
job fairs.,
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste
removal and pest control.,
,
"					Record the number", type
profitable.,
,
"					Review menus and analyze recipes to determine labor and overhead costs", and assign prices to menu
items.,
,
"					Monitor employee and patron activities to ensure liquor regulations are obeyed.",
Greet guests, escort them to their seats
,
"					Schedule use of facilities or catering services for events such as banquets or receptions", and negotiate
details of arrangements with clients.,
,
"					Estimate food", liquor
requisitioned.,
,
"					Create specialty dishes and develop recipes to be used in dining facilities.",
Establish and enforce nutritional standards for dining establishments based on accepted industry,
standards.,
,
"					Take dining reservations.",
,
"				",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"			",
"		",
"		",
"			",
"				",
"					Coordinate promotions from venders and promote/advertise to increase business.¬†",
"				",
"			",
"		       """,
CHEF,"         CHEF       Summary    I have been in the restaurant business for 25+ years. ¬†I have worked long
term (8+ years) for quite a few establishments. I am a hardworking chef, with a passion for food.
I have years of experience with every position in the back of the house.
Preparing soups, sauces, breaking down fish, meat and poultry are just a few things that I am very familiar with.      Experience     08/2015   to   Current     Chef    Company Name   Ôºç   City  ,   State    Line chef in high volume restaurant. ¬†Able to cook and plate up to 90+ lunches unassisted on a daily basis.       01/2015   to   08/2015     Chef    Company Name   Ôºç   City  ,   State    Helped friends out during a quiet time by cooking on the line at this seasonal country club.       04/2004   to   01/2015     Chef/Owner    Company Name   Ôºç   City  ,   State      Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.  Prepared all foods including soups & sauces.  Strong commitment to quality, service and cost control.  Prepared food items consistently and in compliance with recipes, portioning and cooking.  Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.  Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.  Planned lunch, dinner and bar menus, as well as special menus for in-house.  Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.         05/1995   to   03/2004     Chef/Manager    Company Name   Ôºç   City  ,   State      Managed all inventory, cost control, sanitation, menu development, training and recruitment.  Prepared all soups and sauces.  Butchering skills utilized.  Ordered all food and beverage for on premise.  Scheduled all back of house staff.  Led shifts while personally preparing and executing food items for diners.  Accepted all deliveries to the kitchen and front of the house.  Able to keep up with multiple tasks in this face paced environment.  Knowledge of Health and Safety regulations required by the state of Vermont.          Education          High School Diploma      Brentwood High School   Ôºç   City  ,   State              Skills     - Safe handling of all commercial food service equipment   - Able to follow recipes, instructions and guidelines   - Meticulously attentive to quality and detail of all food preparations   - Familiar with POS data entry   - Able to calculate food cost   - Familiar with all aspects of the back of the house   - Experienced with broiling, braising, saut√©, grilling and baking   - Able to multitask in a fast paced environment   - Knowledge of state health and safety codes including labeling, dating and ¬† ¬† rotating   - Able to keep to budget concerning labor and food cost    "
CHEF,"         CHEF         Summary     Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.        Highlights          Strong creative vision  Management skills  Strong communication skills  Adaptable  Creative  Team player      Accurate money handling  Verbal/written communication  Hard-working Inventory control    Sound judgment  Computer-savvy  Calm under pressure  Complex problem solving            Experience      Company Name     April 2015   to   Current     Chef   City  ,   State      Cooking and Prepping food for guests Daily inventory assignments providing friendly customer service Accomplishments being a proactive team player, and being able to be willing to see a problem through to the end.          Company Name     October 2011   to   August 2013     head cashier   City  ,   State    my responsibilities were to provide ¬†customer service to the customers. and handling daily money counts. also to provide change to other cashier        Company Name     March 2010   to   December 2011     Head Cashier   City  ,   State    provide a comfortable environment for customers , knowledge of movies and videos. maintain inventory counts of merchandise and other product, daily cash counts¬†        Education      High School for Environmental Studies     2008       High School Diploma      City  ,   State              Kingsborough Community College      Liberal Arts    City  ,   State              Personal Information    Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Always eager to learn and achieve new goals and overcome different tasks Core Strengths Sharp problem solver Active listening skills Strong organizational skills Energetic work attitude Courteous demeanor Adaptive team player Willing to relocate: Anywhere       Skills    balance, Cashier, Cooking, customer service, delivery, Forklift Operator, inventory, market, Microsoft Excel, Microsoft Word, natural, oil, organization skills, problem solving, shipping, team player, video editing, well organized, visual effects, adobe premiere   "
CHEF,"         CHEF           Professional Summary    To obtain a position within an environment that offers a challenge and the capability to gain more knowledge about the company. To be given the opportunity to grow within the company and the chance to progress in my career. Once a job is obtained within a specific organization, to have the ability to help the company advance productively and efficiently.          Professional Experience      Company Name     August 2007   to   September 2009     Chef   City  ,   State      Prepped food for catered events such as; weddings, parties and business luncheons.  Set-up tables and chairs for banquet and dining space.  Executed banquet style and plated lunches and dinner.          Company Name     October 2007   to   September 2009     Chef/Assistant Manager   City  ,   State      Prep and cook for lunch service Catered business lunches for CEO of the Museum Manage daily sales reports Train new personnel, both front and back of the house Track weekly food cost.          Company Name     October 2006   to   October 2007     Cook   City  ,   State      Prep for dinner service.  Prep and cook for banquet parties of 50 or more clients.  Line cook during dinner service.  Bake desserts for both the restaurant and banquet services.          Company Name     April 2004   to   August 2005     Cashier   City  ,   State      Process customer transactions.  Help customers apply for Sears credit cards.  Process customer return of merchandise.  Sort, fold, put away unwanted merchandise.          Education and Training      Grantham University
Online College     Present       Associates  :   Applied Science-Medical Billing and Coding    Applied Science-Medical Billing and Coding        California Culinary Academy     March 2006       Certification in Baking and Pastry      City  ,   State              Walla Walla High School     June 2005       High School Diploma      City  ,   State              Skills    credit, clients, personnel, sales reports, tables   "
CHEF,"         EXECUTIVE CHEF       Summary    To obtain a challenging position where experience as an Executive
          Chef and a food handlers license will be utilized. And experience
          working for multiple James Beard Award winners Alfred Portale and
          Paul Bartolotta.
Core Qualifications
          Executive Chef          Menu Developing
          Chef de Cuisine          Schedule,Food &Labor
          Executive Sous Chef         Inventory &Ordering
          Sous Chef          Microsoft Excel &Word        Experience     08/2016   to   02/2017     Executive Chef    Company Name   Ôºç   City  ,   State      Developed brunch, lunch, dinner and event menus
          Supervised, coordinated and participated in cooking activities and
          prep
          Instructed cooking personnel in fine points of following recipes
          Structured and maintained accurate payroll, scheduling, food
          costing, inventory and ordering.         09/2015   to   08/2016     Executive Chef    Company Name   Ôºç   City  ,   State      Developed brunch, dinner and event menus
          Supervised, coordinated and participated in cooking activities and
          prep
          Instructed cooking personnel in fine points of following recipes
          Structured and maintained accurate payroll, scheduling, food
          costing, inventory and ordering.         05/2013   to   08/2015     Head line cook    Company Name   Ôºç   City  ,   State      Carved and cooked meats, poultry, game and meats
          Cleaned, cut and ground meats, poultry, game and seafood
          Particapated in cooking and prep with CDC and line cooks
          Maintained a clean and safe work environment.          Education and Training          High School Diploma  :   Liberal Arts    Gibraltar High School   Ôºç     State  ,   USA    math, reading, science, art and social science Liberal Arts            Loyola University of Chicago   Ôºç   City  ,   State  ,   USA    Art, civilization and language
          Alliance Francaise  Paris, France        Skills    Art, cooking, costing, inventory, math, payroll, personnel, reading, scheduling, Structured     "
CHEF,"         MAIN CHEF       Professional Summary              Lead emergency department training officer at NMH in Chicago      Core Qualifications          Professional Summary - Food service professional with 6 plus years of restaurant experience adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Highly proactive customer service specialist. Driven, dedicated, and hardworking individual offering focused leadership and operational knowledge.  Service-orientated  Inventory control and record keeping  Dynamic, Friendly restaurant host  Natural leader  Food service background  Strong work ethic  Passion for customer satisfaction  Conflict resolution techniques              Experience      Main Chef    Company Name   Ôºç   City  ,   State      Responsible for the well being and security of the client, staff, site, and/or property.  Led and directed team members on effective methods, operations and procedures.Maintained a safe working and guest environment to reduce the risk of injury andaccidents.  Carefully trained and supervised staff.Promoted high levels of excellent customer service daily.  Insured accurate reports were produced and standards always met.Promoted positivity and professionalism daily.  Organized special events in the restaurant, including receptions, promotions andcorporate luncheons.  Clearly and promptly communicated pertinent information to staff, such as largereservations or last minute menu changes.  Interacted positively with customers while promoting restaurant facilities andservices.  Correctly calculated inventory and ordered appropriate supplies.Carefully trained new employees and supervised staff in back of house and dinningarea.  Recognized and formally acknowledged outstanding staff performance to boostcompany morale and productivity.  Actively participated in ongoing customer service programs to build sales andrapport in the community.  Promoted a positive atmosphere and went above and beyond to guarantee eachcustomer received exceptional food and service.  Led and directed team members on effective methods, operations and procedures.  Maintained a safe working and guest environment to reduce the risk of injury andaccidents.  Quickly identified problem situations and skillfully resolved incidents.          Assistant General Manager    Company Name   Ôºç   City  ,   State      Ensures high customer service is kept steady and promotes a positive environment for employee as well as customer.  Responsible for the daily outcome for the restaurant.  Ensures goals are met at a timely and respectable manner.  Ensures proper documentation of daily activities as well as miscellaneous expenses are properly handled.  Responsible for the interview and hiring processes for the company.  Promotes a ""can do"" attitude in all employees and drives them for successes.  Follows proper protocol to maintain a safe and orderly working environment.  Provides a helpful learning environment for potential promotion.          Main prep, Cook    Company Name   Ôºç   City  ,   State      Prepared food items consistently and in compliance with recipes, portioning,cooking and waste control guidelines.  Verified proper portion sizes and consistently attained high food quality standards.Instructed new staff in proper food preparation, food storage, use of kitchenequipment and utensils, sanitation and safety issues.  Actively involved in cost control, sanitation, menu development, training,recruitment, private dining and catering.  Regularly interacted with guests to obtain feedback on product quality and servicelevels.  Achieved and exceeded performance, budget and team goals.  Maintained smooth and timely operations in preparation and delivery of meals andkitchen sanitation.  Inspected kitchens to observe food preparation quality and service, food appearanceand cleanliness of production and service areas.  Properly labeled and stored all raw food ingredients including produce, meat, fish,poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator,freezer or cooler.  Changed and sanitized all cutting boards, benches and surfaces when beginning anew task to avoid cross-contamination.  Cooked and served food and meals in accordance with planned menus, diet plans,recipes, portions, temperature control procedures and facility policies.Practiced safe food handling procedures at all times.          Education          Associate of Applied Science                  EMT/Paramedic
Malcolm X College - Chicago, IL
EMT/Paramedic
Paramedic and Emergency Responder coursework, Hands-on coursework in Disaster and Emergency Management, EMT-I Certificate class series, Coursework in Human Anatomy and Physiology                Skills     Conflict resolution, cost control, excellent customer service,customer service specialist, documentation,Inventory control, leadership, team leader, safety.  Fast learner, goal driven, MicroSoft office proficient     "
CHEF,"         BANQUET CHEF       Professional Summary     To whom it may concern: Please accept this letter as my application for the position of executive chef. I am an ambitious and well rounded chef who is able to lead from the front by setting, following and delivering the highest culinary standards. I possess a passion for excellence, and always strive hard to im- prove standards and guest satisfaction. My goal as executive chef is to provide the club members with an experience that exceeds there expectations. I believe that is accomplished by using the highest quality food product keeping within the food budget and assembling the best possible culinary brigade to meet the members needs. I standardize my recipes to maintain consistency and always demonstrate what is ex- pected for each dish concerning portion size, proper cooking techniques, and presentation. My management style is fair, firm, and friendly but with high expectations, also I consider my self to be proactive in running the kitchen. I delegate people according to their strengths, but rotate them seasonally to different stations to help them in their professional development and increas- ing flexibility in the kitchen staff. I train the wait staff on the menu by letting them sample the menu items, and listen to their feed back. I am flexible with special dietary requests from members. I am glad to make adjustments for health conscious members, or those with specific dietary needs. I am visible to the members in the dinning room so that I am able to receive their feed back on the menu. Over the years I had the pleasure of working with some of the best chefs in the country which has enabled me to have a board knowledge of different types of cuisines and keeping up with trends.       Skills                    Work History      Banquet Chef     Sep 2016   -   Current      Company Name     City  ,   State       The Country Club at Mirasol is a three-time member of the prestigious group of Platinum Clubs of Ameri- ca, a certified Audubon Cooperative Sanctuary, and has been recognized as a Distinguished Emerald Club by club industry publication The BoardRoom Magazine.  My responsibilities are all banquets, member functions, and theme events and also working with the chef on creating new and exiting menus to keep membership excited about club events.  I supervise a team of 12 that produces half of the food and beverage revenue which is 6 million.         Executive Sous Chef     Aug 2014   -   Sep 2016      Company Name     City  ,   State       The Club is recognized as a ""Platinum Club"" one of the top 10 private club communities in the United.  States.  The club has 1300 members and three restaurants and banquet facility.  Food and beverage sales.  is 5 million a year.  I contribute with the executive chef in maintaining the Clubs platinum level status.  Candle Light Inn: Catonsville Maryland.         Owner, Executive Chef General Manager     Jan 1996   -   Jan 2013      Company Name            Candle Light Inn is a 200 seat white table cloth restaurant that features modern traditional cuisine and a.  staff of 50 employees ¬∑ Coordinate planning, budgeting, and purchasing for all the food operations within the restaurant.  Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food.  Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs.  Recruit and hire staff including line chefs, kitchen staff, servers, hostesses, and managers.         Sous Chef     Jan 1990   -   Jan 1996      Company Name            Oversaw a staff of 100 kitchen personnel and maintained 5 star menu dishes and service Plan, direct, and supervise the food preparation and cooking activities of multiple kitchens of a large hotel.  Instruct cooks and other workers in the preparation, cooking, garnishing, and presentation of food.  Over the years I have had the pleasure of working with some of the best chefs in America, all of whom have played a significant role in my development as a chef.  My mentors include Peter Timmins CMC, Hartmunt Handke CMC, John Johnstone, CMC, Lawrence McFadden CMC, Keith Coughenour CEC, Alex Darvish, CEC and Richard Rosendale, CMC.         Personal Information    A meeting is an excellent opportunity for us to have a detailed and candid discussion about the benefits that I can bring to the Country Club. Look forward to hearing from you in the near future to discuss how I can become an integral part of your team. Warm regards Marco Lombardini       Education      Servsafe certified  :      1990      Baltimore Culinary College     City  ,   State     Graduated with honors in restaurant and hotel management -
       The Greenbrier Apprenticeship Program: White Sulphur Springs, West Virginia
       Graduated with a gold medal in cold food display and a silver medal in hot food
       competition -              ACF Executive Certified Chef  :      2012                   Sous Vide workshop  :      2014            , teacher was Richard Rosendale C.M.C
       Certified Master Chef prep class  :      2014            , teacher was Richard Rosendale C.M.C  :      2016            Skills    ACF, budgeting, C, ca, cooking, features, personnel, Platinum, publication, purchasing, Safety, sales, servers, supervisory, teacher      Additional Information      A meeting is an excellent opportunity for us to have a detailed and candid discussion about the benefits that I can bring to the Country Club. Look forward to hearing from you in the near future to discuss how I can become an integral part of your team. Warm regards Marco Lombardini      "
CHEF,"         HEAD CHEF       Summary    Chef Energetic culinary professional with a blend of creativity, passion for food and
          exceptional cooking skills. Works well as a dynamic leader in high-pressure settings.
          Expert in managing kitchen staff and preparing foods at reduced cost without
          compromising quality and taste.

          Beautiful presentation of food
          Institutional and batch cooking
          Strong attention to safe food handling
          procedures
          Extensive catering background.      Highlights          Strong butchery skills  Contemporary sauce work  High volume production capability  Focus on portion and cost control      Well-tuned palette  Inventory management familiarity  ServSafe certified            Experience     04/2016   to   Current     Head Chef    Company Name   Ôºç   City  ,   State        Identify opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.  Regularly develop new recipes in accordance with consumer tastes, nutritional needs,  and budgetary considerations.  Consistently produce exceptional menu items that regularly garnered diners' praise.  Ensure smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.  Follow proper food handling methods and maintained correct temperature of all food products.          05/2006   to   01/2016     Executive Chef/Director    Company Name   Ôºç   City  ,   State      Working chef in charge of food costing and liquor.  In charge of all food and beverage ordering and inventory controls.  planning for 110 person restaurant plus on-site pavilion hosting banquets and
          weddings for up to 275 guests - plated, or 325 guests - buffet.  Also provide service for gazebo snack bar and directly in charge of training all
          kitchen staff and front of the house staff on site.  Frequently coordinate multiple parties in various locations of the premises at
          overlapping times.  Working closely with ownership on lowering cost and increasing profit.  Training for front of the house waitstaff and bar on up selling.  Responsible for 35 weddings and 60 other on site food related events a year.  Developed menus, pricing and special food offerings to increase revenue and
          customer satisfaction.  Instructed new staff in proper food preparation, food storage, use of kitchen
          equipment and utensils, sanitation and safety issues.  Actively involved in cost control, sanitation, menu development, training,
          recruitment, private dining and catering.  Regularly interacted with guests to obtain feedback on product quality and service
          levels.  Achieved and exceeded performance, budget and team goals.         03/2004   to   10/2005     Sous Chef    Company Name   Ôºç   City  ,   State      Working chef in charge of labor and food cost projections, menu design, training,
          promotional ideas, recipe design, ordering, quality control and portion control for
          120 person restaurant.  Verified proper portion sizes and consistently attained high food quality standards.  Instructed new staff in proper food preparation, food storage, use of kitchen
          equipment and utensils, sanitation and safety issues.  Positively engaged with customers, offering menu information, providing
          suggestions and showing genuine appreciation for their business.         02/2003   to   12/2003     Kitchen Manager    Company Name   Ôºç   City  ,   State      In charge of labor and sales projections, food costing, administration, inventory and
          ordering.  Active line cook and prep cook when necessary.  Helped manage quality control and actively participates in corporate wide meetings
          to enhance the productivity of the restaurant.  Enhanced and maintained the central standardized recipe and ingredient repository,
          including nutritional and cost information.  Inspected kitchens to observe food preparation quality and service, food appearance
          and cleanliness of production and service areas.  Ensured all staff understood expectations and parameters of kitchen goals and daily
          kitchen work.         02/2002   to   02/2003     Executive Chef    Company Name   Ôºç   City  ,   State      In charge of labor and sales projections, food costing, administration, scheduling,
          inventory and ordering.  Took on line responsibilities (working chef) when necessary and managed quality
          control.  Included planningand execution of special events and banquets up to 500 people
          in-house.  Ensured all staff understood expectations and parameters of kitchen goals and daily
          kitchen work.  Instructed new staff in proper food preparation, food storage, use of kitchen
          equipment and utensils, sanitation and safety issues.          Education     March, 2002     Associate of Arts  :   Culinary    Florida Culinary Institute   Ôºç   City  ,   State      Culinary Arts with honors.            Culinary Arts Certificate              Skills    Arts, budget, cost control, costing, customer satisfaction, special events, inventory, meetings, pricing, profit, quality, quality
          control, quality control, recruitment, safety, selling, sales, scheduling   "
CHEF,"         PAMPERED CHEF       Summary      Adept at organizing and facilitating management and team building training programs as well as staff and customer appreciation activities that have created exceptional team camaraderie, customer loyalty, and company growth!  An award-winning and recognized salesperson and Corporate trainer.  Organized, fun, and driven!  Effective at using efficient techniques in both sales and training while focusing on the needs of the team members, the corporation, and the customer. ¬†  Dependable, resourceful, approachable, liked, and hands-on!        Highlights           21  years of sales, corporate training, and team building with  Pampered Chef , a Berkshire-Hathaway Company.  Proficient in organizing group events and staff training activities with clear objectives and outcome goals.¬†  Experienced in creating and presenting training workshops to groups from 1 to 3,000 in product knowledge, sales techniques, customer service, smart business practices, and team building.¬†  Featured consultant on Pampered Chef's 2014 nationwide Training DVD.  Enthusiastic, approachable, and easy-to-learn from.      Consistent Excellence Awards achiever (Top 1.5%) in sales, team production, and recruiting.  Featured on several corporate-sponsored (and produce) literature pieces as a sales and training expert in the industry.  Utilize Creative Training Techniques and business games to create a fun, learning-centered environment.  My live cooking shows and workshop presentations were selected and made available on our corporate website's  Online Training  Center.    Committee's served: Consultant Awards & Incentives Committee, Product Development Committee, and Recipe Advisory Committee             Experience     02/1995   to   Current     Pampered Chef      City  ,   State     I continually, and successfully, organize and coordinate regional customer appreciation and employee training events. ¬†I develop training materials to help team members maintain and improve their business practices and job skills. ¬† I regularly train team members in person or virtually to become a marketing, selling, recruiting, and product-line expert!¬†  I have extensive experience training employee's one-on-one to groups of 3,000. ¬†  I can organize thoughts logically and explain concepts clearly and with a clear focus. ¬†I am well-spoken with a demeanor that attracts participation among the group. ¬†I have a proven track record that my training's are well received and ultimately income-producing for both them and the company. ¬†  I am generous with team and individual praise; I recognize what the company wants to see repeated.   This is a leader  ¬†practice I feel I've mastered.¬†  Creating team camaraderie and a positive work culture is something I excel at; which always leads to company loyalty and increased production.             06/1992   to   06/1995     Chief Concierge, Team Leader    Company Name   Ôºç   City  ,   State    Our goal, as a Concierge, was to create a positive, service-oriented, classy, and FUN environment for the guests of our 875-room property! My goal was to make sure each guest felt right at home, as if they WERE home. It was important that the solution to each and every guest request or challenge was perceived as truly  easy¬† to make happen. ¬†I encouraged my team to bring ""the  Wow ! factor"" to life; to (ideally) hear every guest reply with a ""Wow!"" when they heard that their request had been completed! ¬†It truly was an entertaining, outside-of-the-box-thinking, creative solution seeking job!       01/1988   to   06/2003     Founder/Public Relations/Lead Instructor    Company Name   Ôºç   City  ,   State    Raised in an entrepreneurial family, I opened my own dance and tumbling school at 18. I researched prime location options, formulated a vision and successful business plan that I implemented on my own. ¬†Thirty students quickly skyrocketed to hundreds (both youth and adults). ¬†My ability to interact with my clients in a courteous and positive manner secured their loyalty and patronage. This business venture put me thru college and made me a substantial income. ¬†At 28, when ready to retire from teaching, I marketed and ""sold"" my clientele to another local dance school for a truly substantial profit.        Education     1992     Bachelor of Arts  :   Athletic Training/Sports Medicine    San Diego State University   Ôºç   City  ,   State  ,   USA     Athletic Training/Sports Medicine  San Diego State - San Diego, CA, San Diego I completed a 5-year internship working with the university's athletes and graduated with outstanding grades in the field of Sports Medicine and Athletic Training. ¬†        1990       General Education    Grossmont College   Ôºç   City  ,   State  ,   USA           1989       Fire Science/Emergency Medical Technician (EMT)    Miramar Community College   Ôºç   City  ,   State  ,   USA    Living in a rural community, residents were dependent on our volunteer fire department for all medical and fire emergencies until other paid departments could arrive. After watching my grandmother pass away because no one in our family was capable of providing CPR, I realized I needed to step up and joined our local Volunteer Fire Department. I completed EMT training at Miramar College, and then a 12-week National Fire Academy, where I was one of only 4 women to pass. ¬†It was truly the most physically challenging endeavor I've ever completed, but certainly one I am incredibly proud of! ¬†I served as a volunteer Firefighter/EMT on the San Diego Rural Fire Department for 4 years.        Accomplishments      Manage a successful sales team of 150 consultants who consistently achieve monthly corporate incentives.  Am consistently among Pampered Chef's elite 1.5% in sales, recruiting, and organization growth.  Have earned the  Pampered Chef's  Premiere Level Incentive Trip for 21 consecutive years; earned strictly thru personal sales, personal recruiting, and team production. These achievers represent the top 2% of the Company.  Recently achieved $1.5 Million in Career  Personal  Sales.  Lead a team, who over the course of 20 years, has sold nearly $10 Million in Pampered Chef product.¬†  Was presented with Pampered Chef's  Hospitality Award  for graciously welcoming local consultants (whose immediate upline live out of state) to join us at our teams' training events.  At 16, I auditioned and was selected to tour the United States with a National Dance Academy; performing for, and teaching dance to thousands of dancers in 33 cities nationwide. ¬†4,000 auditioned. 35 were selected. ¬†I executed my own fundraising activities and solicited local organizations to raise the required $5,000 for travel and housing expenses.  At 18, I launched my own dance & tumbling school. I operated this successful business for 10 years, when I chose to ""sell"" my clientele to another local dance studio.  At 19, I completed, and graduated from, the National Fire Academy in San Diego, CA.  Was 1 of 7 to be awarded my high school's ""Valiant V"". Selected by the school staff, this award recognizes above-and-beyond participation and service to both the high school and community.        Skills      Enthusiastic people person  Strong public speaking skills  Motivational and inspirational  Goal-setting, goal-achieving  Great organizational skills  Creative training techniques  Group instruction  Learning strategies  Writing  Team building  Problem solving  Group and one-on-one coaching  Curriculum development  Encouraging group participation  Implementing team incentives  ‚ÄãSelf-driven  Creating performance motivation  High level of professionalism     "
CHEF,"         EXECUTIVE CHEF           Executive Profile     Seeking an opportunity to showcase my Talent, Education and Abilities as a Chef where my vast experience and demanding work ethic will be effectively utilized. Strong and diverse experience in the HOSPITALITY INDUSTRY, including: l  Multi-unit Experience. RESTAURANT, CATERING, AND HOTEL EXPIERIENCE ONSITE AND OFFSITE CATERING FRENCH, ITALIAN, ASIAN, AMERICAN, and SPANISH CUISINES MENU/SPECIALS DEVELOPMENT KITCHEN MANAGEMENT EVENT COORDINATING DINING ROOM DESIGN AND FLOW POS SYSTEM KNOWLEDGE MARKETING AND ADVERTISING CUSTOMER RELATIONS COSTING INVENTORY CONTROL and ORDERING SAFETY AND SANITATION EMPLOYEE MANUALS TRAINING AND SCHEDULING TROUBLESHOOTING and PROBLEM-SOLVING SERVE SAFE CERTIFIED        Skill Highlights        *		Skilled and experienced managing food production for high-volume restaurants, Luxury Hotel, and large-event catering for 500+ people while coordinating the activities of 10+ kitchen employees.
*		Computer-literate in Word, Excel, PowerPoint, Photoshop; Internet skills.              Professional Experience      Executive Chef    February 2015   to   Current     Company Name   Ôºç   City  ,   State      Small Restaurant and wine bar, 40-60 seat.  Lunch and dinner.  Dinner menu specializes in small plates and I changed the menu every month based on season and availability of products, Also provide 2-5 specials every night.  Won culinary completions for sweet and savory categories at 2 local food and wine festival.  I have had 2 VC Star news articles/reviews and numerous blogs and magazine write-ups.  Also was featured on Eye on LA ABC as an up and coming Ventura County Restaurant with Great Food.          Executive Chef    June 2014   to   February 2015     Company Name   Ôºç   City  ,   State      Developed small bar menu, purchased all food products, set up Kitchen equipment and flow, hired and trained all BOH staff, operate large private events.  Work with owner of labor and food cost.  A continuation of Blush Restaurant and Lounge Kitchen.          Executive Chef & General Manager    July 2013   to   February 2015     Company Name   Ôºç   City  ,   State      100+ seat restaurant with large lounge area, catering for events of 500+ people.  Responsible for all food production, staffing, training, hiring, terminating, organization, purchasing for the Kitchen.  Reported weekly Inventory and tracked purchase, Sales, and labor on a weekly basis.  Provided catering for the Granada Theater as well as Marque Events.  Open Brunch, Lunch, and Dinner.  Created weekly specials as well as new menus and holiday menus.  Took Over as Event Coordinator and General Manager.  Trained FOH Staff and Organized all events and daily duties.  Successfully ran multiple parties ranging from 20 people to 400 people.          Sous Chef    April 2012   to   February 2013     Company Name   Ôºç   City  ,   State      Five star luxury Hotel with restaurants Stonehouse & Plow and angel.  2012 Travel and Leisure World's Best Hotels number 6.  Create seasonal menus, daily soups and specials.  Instructed FOH in daily meetings about menu changes and specials, trained and managed BOH daily in every position and job.  Execute the expo position while serving 41 rooms and two restaurants.          Culinary Arts Instructor    July 2012   to   September 2012     Company Name   Ôºç   City  ,   State      Instructed 1st and 2nd period classes at local high school.  Teaching basic knowledge, safety and entering the hospitality job market.          Executive Chef    September 2010   to   February 2012     Company Name   Ôºç   City  ,   State      Managed and operated two popular restaurants/Bars.  Staffed, trained and organized two full service kitchens while creating and costing the menu.  Purchased and stocked kitchen as well as bar when needed.  Daily guest interactions making sure we are doing the best possible job.          Executive Sous Chef    March 2010   to   September 2010     Company Name   Ôºç   City  ,   State      Working directly with Executive Chef and Owner creating seasonal, local, farmers market oriented cuisine with an emphasis on ""In House"" made.  Supervised multiple trips to markets and farms, outsourced specialty food items, and created multiple daily specials.          Executive Chef    March 2009   to   February 2010     Company Name   Ôºç   City  ,   State      Created the menu for a small wine oriented bistro.  Trained and hired staff to execute new menu, keep organized and clean.  Worked directly with owner on design and flow, specials, and greeting guest.          Sous Chef/Head of Preparation    July 2008   to   January 2009     Company Name   Ôºç   City  ,   State      Responsible for managing food production, catering small and large events (500+ attendees), overseeing a team of 10+ employees, serving as onsite chef, creating, preparing, and plating meals; cleaning and Ordering products.  Evaluated and trained new employees.          Line Cook    March 2008   to   July 2008     Company Name   Ôºç   City  ,   State      Introduced weekly specials and menu items for 30-seat French fine dining/.  catering restaurant.  Prepared and plated hot line dishes, salads and desserts.          Chefs Assistant/Line Cook    May 2007   to   March 2008     Company Name   Ôºç   City  ,   State      Developed employee manuals for 200-seat caf√© serving three meals daily.  Opened kitchen and delicatessen.  Handled inventory control and deli customer relations.          Line Cook    December 2005   to   January 2007     Company Name   Ôºç   City  ,   State            Waiter/Pastry    July 1999   to   August 2003     Company Name   Ôºç   City  ,   State            Education      Bachelor of Science degree   :   Culinary Management  ,   2006    ART INSTITUTE OF CALIFORNIA   Ôºç   City  ,   State      Culinary Management        Skills    ABC, Photoshop, basic, Computer-literate, Ventura, costing, customer relations, French, General Manager, hiring, Internet skills, Inventory, inventory control, managing, market, meetings, Excel, PowerPoint, Word, purchasing, safety, Sales, staffing, Teaching, VC, articles   "
CHEF,"         EXECUTIVE CHEF       Summary     Outgoing [Job Title] offering extensive knowledge of hospitality etiquette, food preparation and superior customer service.Food service professional and culinary arts student seeking a position in an elegant fine dining establishment. Extensive knowledge of high-end ingredients and food and wine pairings.Restaurant professional with [Number] years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders.Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.Efficient [Job Title] with strong interpersonal and coaching skills. Prior work in busy hotels and find-dining restaurants.Server bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with knowledge of [Cuisine type] cuisine.Friendly and courteous server with five years' work in a bar and restaurant setting. Proficient knowledge of food, wine and spirits. Seeking a position in an upscale restaurant, resort or country club.High energy, outgoing hostess with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background.       Highlights         MS Office Suite, POS Touch, Windows 7, Outlook and Excel spreadsheets as well as the internet     Highly responsible and reliable  Point of Sale (POS) system operation  Works well under pressure  Exceptional interpersonal skills  Extensive hospitality background  [state name] Food Handlers card  [state name] Food Handlers card  [state name] Food Handlers card  Trained in liquor, wine and food service  Food and beverage specialist  In-depth food and wine knowledge  Mathematical aptitude  Food ingredients expert  Master of sales techniques  Food safety understanding            Accomplishments      Over 12 years of experience in managing food operations as an Executive Kitchen Manager / Executive Chef in High Volume Restaurants Strong troubleshooting abilities to identify problems and implement appropriate solutions for kitchen or quality related issues Expert in managing new restaurant openings:  hire and train employees, enhance employee customer service skills, order food & equipment, oversee Grand Opening activities and align standards with the FOH-BOH operation teams Strong time management, organizational skills and multi-tasking ability.  Excellent interpersonal skills; relate well with vendors, staff, management and people from diverse backgrounds Culinary Certified in food preparation and presentation.  Created menus featuring various cuisines including Italian, Southern, American and Mexican Cuisines.  Outstanding leadership skills proven through earned awards and employee relationships.  Sound communicator with the ability to supervise, train and develop staff effectively.        Experience      Executive Chef   01/2007   to   02/2016     Company Name   City  ,   State       Catering Expert specializing in special events catering for clients such as the Walt Disney Company, Universal, CBS and ABC Studios, The Huntington Library and Gardens, Nestle USA, Wolfgang Puck and Valencia Country Club.  Consulting Chef Food E-Commerce service: Jewel City Bowl, The Waffle, Saddle Ranch, Waffle Fusion restaurant.          Woodland Hills    Company Name      Responsible for managing culinary operations: recipe preparation and presentation, food consumption estimation, food purchase requisitioning.  Responsible to ensure food items are prepared according to standards of quality, consistency and time lines.  Maintain sanitation procedures and organization of work area adhering to all OSHA regulations.  Maintain food storage, receiving, rotating & stocking as par levels dictate.  Manage catered boardroom events, create and prepare quality culinary specials for exclusive occasions Manage both food and non-food inventories:  implement inventory control system, institute standardized product rotation system Develop daily work and production schedules Direct BOH P&L responsibility - decreased food costs through various initiatives to meet company's budget standards Assist GM in negotiating new contracts with beverage and equipment vendors Consistently provided high quality customer service and satisfaction ensuring a hospitable and first-class dining experience.  Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests.Answered questions about menu selections and made recommendations when requested.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages.Managed closing duties, including restocking items and reconciliation of the cash drawer.Skillfully anticipated and addressed guests' service needs.Consistently adhered to quality expectations and standards.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Checked in deliveries and signed off on products received.Prepared the buffet and salad bar for dinner service.Continually kept carpets and floor clear of debris.Maintained neat and attractive bakery food cases.Maintained a professional tone of voice and words at all times, including during peak rush hours.Politely answered phones promptly and recorded and confirmed reservations.Greeted guests and communicated about wait time.Guided guests through the dining rooms and provided needed assistance.Routinely checked menus to verify they were current, clean and wrinkle-free.Welcomed and acknowledge all guests in a friendly, service-oriented manner.Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.Sprayed all racked items with hot water to loosen and remove food residue.Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room.Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations.          Executive Kitchen Managers   01/2000   to   01/2007     Company Name   City  ,   State       BJ's Chicago Brewery Restaurant, Woodland Hills Collaborate with General Manager on all restaurant operations: manage customer service & wait staff, supervise daily opening / closing activities, manage food and labor costs.  Responsible for staff scheduling, creation of daily prep lists for BOH, keeping kitchen on par with health code.  Monitor food budgets and administered cost controls Implement standardized product rotation system for all food and non-food product inventories Collaborate with area GM to facilitate the opening of new stores including training, marketing and merchandising of restaurant services Direct facility maintenance and emphasize clean, fun and hospitable dining facilities adhering to industrial health and safety standards Develop employee customer service skills, conduct productivity enhancements and performance evaluations Consistently achieved bonuses for meeting and exceeding sales & cost controls quotas.          Executive Kitchen Managers   01/1983   to   01/1999     Company Name   City  ,   State       Responsible for the BOH operations: hired, trained and supervised kitchen staff, managed budgets, negotiate vendors contracts and prepared food according to quality standards Accountable for monthly and annual budgets including action plans to drive sales by consistent high quality food and service standards Manage 38 employees and inspected work performance as well as safety and hygiene, in compliance with government regulations Prepare daily production sheets, ensure stocking of all stations, certify adherence to recipe & portion servings Accurately estimate food consumption and the requisition of supplies resulting in reduced cost Working with GM, assisted in the Grand Opening of eight new restaurants Negotiated contracts with vendors, administered the receiving of goods ensuring accuracy and freshness Developed work schedules, trained incoming staff and mentored employees to assume leadership roles.          Education      Bachelor Degree  :   Marketing   1984       GEORGIA INSTITUTE OF TECHNOLOGY   City  ,   State  ,   fulton      MarketingCoursework in Business Management and OperationsCoursework in Culinary Management and Food and Beverage Operations Management         CERTIFIED FOOD HANDLER
*Thorough Knowledge of HACCP Regulations      ATLANTA CULINARY TECHNICAL SCHOOL   City  ,   State               Skills     ABC, budgets, budget, closing, Computer literate, Consulting, contracts, clients, customer service, customer service skills, E-Commerce, special events, facility maintenance, General Manager, government regulations, health and safety standards, inventory control, leadership, managing, marketing, merchandising, Excel spreadsheets, MS Office Suite, Outlook, Windows 7, negotiating, POS, quality, receiving, restaurant operations, safety, sales, scheduling    "
CHEF,"         HEAD CHEF         Summary     Mature college student.  Interested in part time work in areas such as retail, health services, security, information technology, and food services. The past six years I have been involved in a men's mentor group named BoyzN2Men.  As a high school student I started as one of the entry level attendees and worked my way to one of the top officers of the core.  The program has taught me the importance of responsibility, accountability, integrity of character and other virtues of life that will help me in the work place.      During my high school senior year I was actively involved with the student government association (SGA). I was the secretary of arms, highly reliable and very attentive during my time as the active secretary.   Also have experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures.        Highlights         Microsoft Word, Excel and PowerPoint   *Proficient with Internet and Adobe Software   Reliable and punctual   Neat, clean and professional appearance      Engaging personality  Excellent multi-tasker  Restaurant management  Math and language skills  Comfortable standing for long time periods            Experience      Company Name    City  ,   State    Head Chef   07/2012   to   11/2015       Promptly reported complaints to a member of the management team.  Up-sold additional menu items, beverages and desserts to increase restaurant profits.  Communicated clearly and positively with co-workers and management.  Served fresh, hot food with a smile in a timely manner.  Cut and chopped food items and cooked on a grill or in fryers.          Company Name    City  ,   State    Manager   07/2010         Worked on a Building campaign and domestic tasks.  Recorded customer orders and repeated them back in a clear, understandable manner.  Took necessary steps to meet customer needs and effectively resolve service issues.          Company Name    City  ,   State       01/2010   to   01/2011       Worked directly with customers and employees Attending to front desk and answering calls Engaging in invigorating task in the workplace Rock Creek Sports Club January 2012 Floor Management Assisted Managers Clean, Replaced tiles Marketing i.e.  create/distribute marketing tools to attract customers Maintain floor equipment.          Education      Graduate     2012     Watkins Mills High School  ,   City  ,   State        Academic Achievement Award         Bachelor of Science  :  Computer Science   2014     University of Maryland College Park            Attended Towson University (2014)         Interests    BoyzN2Men Youth Leader, 2009 - 2011
*Basketball Team
*Very active Community Member      Additional Information      Activities
*BoyzN2Men Youth Leader, 2009 - 2011
*Basketball Team
*Very active Community Member        Skills     Adobe Software, Instruction, marketing, Marketing i, math, Excel, PowerPoint, Microsoft Word, Works, Communicator    "
CHEF,"         EXECUTIVE CHEF       Summary     Executive chef and certified chef for more than 8 years. Expertly trained in classic French cuisine at Le Cordon Bleu, and specializes in Caribbean, Mediterranean, Indian, Central American cuisine. Currently looking t o obtain a position in the Hospitality field that provides opportunities for continued growth and development, and to utilize my current knowledge and skills to continuously improve operational quality and efficiency.          Highlights          ServSafe certified  High volume production capability  Focus on portion and cost control  Inventory management familiarity       Sous vide technique  Strategic organizational skills  Attention to detail  Dependable             Accomplishments     Received Core 4 award  Received CFE award  Number one account for monthly retention meetings   FMPP  CC       Experience     02/2014   to   Current     Executive Chef    Company Name   Ôºç   City  ,   State      Acting manager of staff of 50+ employees   Continuously improving the menus for seasonal, sustainable, and local products available  Purchasing/ managing inventory for daily menus, produce, special catering and monthly promotions  Training staff, and overseeing kitchen, utility and food service workers   Maintain a budget of 2.5M, food cost of 32%, plate cost of $2.32  Responsible for special functions from 10-2000 plus   Responsible for BOH/FOH supervisors, sous chef, unit manager, admin  Responsible for supplying food to 940 students, 2000 meals, 24 hours a day  Implemented and supported company initiatives and programs  Effectively manage and assist kitchen staff in producing food for banquets, catered events and member dining areas  Followed proper food handling methods and maintained correct temperature of all food products  Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports  Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations         04/2013   to   11/2013     R&D Executive Chef    Company Name   Ôºç   City  ,   State      Responsible for creating and testing recipes   Shooting new plate designs for the retail and marketing team to disperse to accounts, websites, billboards and training tools  Creating programs to test at new accounts world wide involving food trends ( gluten free,vegan, local, sustainable, grass fed etc.)  Designing new menus to cater to the CEO, CFO, Presidents, etc. as well as new manager hires in the office during weekly training  Communicating directly with dietitians to match health standards of the company while being innovative and healthy simultaneously  Traveling to accounts out of state to help with food cost and budgeting, and training  Ensured a smooth kitchen operation by overseeing daily product inventory, purchasing and receiving  Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction  Attend meetings to acquire new vendors to be approved for the company         09/2011   to   04/2013     Head Chef    Company Name   Ôºç   City  ,   State      Acting manager of staff of 100 employees   Continuously improving the standards of CHOA  Control purchasing of produce, special catering, monthly promotions and managing inventory   Maintain a budget of 5.5M and food cost of 36%   Responsible for special functions from 10-2000 plus   Responsible for Caf√©/Retail sales up to 1,500-1,800 covers per day Responsible for supplying food to 256 patient beds every meal period  Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws  Implemented and supported company initiatives and programs         09/2010   to   09/2011     Sous Chef    Company Name   Ôºç   City  ,   State      Acting manager of staff of 70 employees   Controlled purchasing of food, beverage, equipment, tableware, and expendables   Maintain a budget of 1.5M   Responsible for special functions from 10-200 plus  Responsible for 3 venues of 900 covers per day  Actively participated in staff meetings and operated as an effective management team leader  Regularly developed new recipes in accordance with consumer tastes, nutritional needs,  and budgetary considerations.          Education          Associate of Occupational Science Degree  :   Culinary   Le Cordon Bleu College of Culinary Arts Atlanta   Ôºç   City  ,   State  ,   United States     Nutrition courses  Coursework in Pastry Arts  Classes in Restaurant and Facility Operations          Skills     Controlling budget, designing menus, organizational inventory skills, management, marketing, conducting meetings, public speaking, trainer, Microsoft (Office, Excel, Publisher, Powerpoint), purchasing, retail sales    "
CHEF,"         STORE CHEF       Executive Profile    Restaurant Professional Executive Chef /Sous Chef /Chef Manager Position
 Proponent Leader in Healthy Cuisine and Passionate Food - Service.
 Star 4 Diamond Resorts Hotels Spa Country Club
 Customer Service / Team Educator / Multi - Unit Manager.      Skill Highlights          Leadership/communication skills  Budgeting expertise   Employee relations      Human resources  New product delivery  Negotiations expert            Core Accomplishments      dining clients Kroger's Supermarket Nutritional menu development and recipe analysis for improved health results for long-term stay guests Developed chef training programs teaching healthy cooking techniques, health-promoting ingredient selection and how to build the foundations of a healthy lifestyle 1 of 7 Image Options.        Professional Experience     April 2014   to   Current     Store Chef        Duties including menu development one on one consultation with customer designing menus, as well as work scheduling, complete budget for bistro food outlet.  On and off campus Catering.  Successful menu development and execution for clientele, resulting in 20% business increase over 6 month prior emphasis on  - light fare highlighting locally grown ingredients and regional flavors.  Implement staff training program, including task competency indexing for increased labor efficiency, flavor development cooking techniques and food presentation concepts.  Inventory handling, management and rotation in accordance with HACCP, food cost controls and food quality standards.         July 2013   to   January 2014     Company Name    Executive Chef        Delivers strong operational performance by executing against Sodexo and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service.  Drives customer satisfaction, and maintains client relationships through rounding.  Ensures compliance to food safety, sanitation, and overall workplace safety standards.  Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Food Service Supervisors and/or front line staff regarding food presentation, quality, cost control and food safety and sanitation.  Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines.  Responsible for managing the process of purchasing, receiving, scheduling, inventory control and managing food production activities in compliance with Sodexo food production systems.  Assist in menu planning, pre-costing and post-costing.         May 2005   to   January 2013     Company Name    City  ,   State    Executive Chef/ Food service Manager        Premium menu design, recipe development culinary education for kitchen staff out lining events, live cooking demonstrations.  Pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff.  Successful design and implementation of menu, that promotes conscious cuisine standards, in culinary.  Help development nutritional standards all food outlets.  High positive guest feedback surveys and 65% sales increase over 5-year period.  Implemented purchasing protocol and procedures, resulting in securing competitive pricing from purveyors.  Aggressively fought waste and promoted cross-utilization to consistently maintain food cost below budget of 27% by 1 - 2.5 percentage points.  Positive write-ups from Kindred Magazine  and Tucson  newspapers  for Outstanding, clean kitchen outlets by, Arizona health department.  Development, and enforcement of Standards and Procedures Handbook for service and production, resulting in consistent standard task execution by team members and 20% reduction of labor costs over 5-year period since implementing program.  Budget development with financial benchmarking experience and contingency planning for preventing business and profit loss, daily metrics analysis with financial team, including revenue-labor cost and guest satisfaction management.         November 2001   to   April 2005     Company Name    City  ,   State    Executive Sous Chef        Successful assist in direction of $1.5 million renovation of dining facilities and kitchens, including four  restaurant, Culinary Learning Center, bistro, retail space and stations buffet.  Budget development and forecasting with focus on lean management through staff cross training and shifting manpower across Food and Beverage areas according to business requirements.          Education     1991     Sullivan College and the National Center for Hospitality   City  ,   State      Culinary Arts Management   Associate Degree    Culinary Arts Management              Diploma                  Professional Cook
Honors in: Educational Foundation - National Restaurant Association Certification
Serve Safe Certification            Interests    Chefs Collaborative Member
Alumni Association of Sullivan University
Spotlight      Personal Information    Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print       Additional Information      Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Gourmet Magazine ( 1996) Traveler top ten Spas (1997) Miraval Resort ( 1997) Bon Appetit  Best of the year (1997) Food & Wine ( 1997) Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print         Skills    agency, benchmarking, Budget development, budget, competitive, Concept, consultant, consultation, cooking, cost control, clientele, client, customer satisfaction, designing, direction, Event planning, financial, focus, forecasting, indexing, Inventory, inventory control, management skills, managing, materials, newspapers, pricing, profit, public speaker, purchasing, quality, receiving, Retail, safety, sales, scheduling, staff training   "
CHEF,"         STORE CHEF           Summary    Restaurant Professional Executive Chef /Sous Chef /Chef Manager Position Proponent Leader in Healthy Cuisine and Passionate Food - Service. 4 Star 4 Diamond Resorts Hotels Spa Country Club Customer Service / Team Educator / Multi - Unit Manager. Menu and recipe development Writing and implementing operational standards and procedures Event planning and execution Labor management, purchasing and inventory controls, cost management, budget formulation, P & L management and forecasting Increasing efficiency through innovative and decisive ways while ensuring a high level of guest satisfaction Multi-unit management skills Concept creation and menu enhancement incorporating trending foods and flavors resulting in 15% up to 20% average annual sales increase across all venues Development and execution of standards and procedures resulting in improved labor performance and decreased labor cost of 4% annually and 20% over 5 year period Experienced public speaker on subjects ranging from food and cooking to healthy lifestyle tips and practices for multiple audiences, including corporate, college students, elementary school children and senior citizens Creating and implementing health-promoting food service programs for corporate dining clients Kroger's Supermarket Nutritional menu development and recipe analysis for improved health results for long-term stay guests Developed chef training programs teaching healthy cooking techniques, health-promoting ingredient selection and how to build the foundations of a healthy lifestyle       Highlights          ServSafe certified  Strong butchery skills  Contemporary sauce work  Focused and disciplined  High volume production capability  Focus on portion and cost control  Inventory management familiarity  Featured in [publication name]    Featured in  Travel and Leisure's  ‚ÄúTop 10 Restaurants in [city]‚Äù              Experience      Store Chef    April 2014   to   Current       Duties including menu development one on one consultation with customer designing menus, as well as work scheduling, complete budget for bistro food outlet.  On and off campus Catering.  Successful menu development and execution for clientele, resulting in 20% business increase over 6 month prior emphasis on  - light fare highlighting locally grown ingredients and regional flavors.  Implement staff training program, including task competency indexing for increased labor efficiency, flavor development cooking techniques and food presentation concepts.  Inventory handling, management and rotation in accordance with HACCP, food cost controls and food quality standards.          Executive Chef    July 2013   to   January 2014     Company Name          Delivers strong operational performance by executing against Sodexo and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service.  Drives customer satisfaction, and maintains client relationships through rounding.  Ensures compliance to food safety, sanitation, and overall workplace safety standards.  Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Food Service Supervisors and/or front line staff regarding food presentation, quality, cost control and food safety and sanitation.  Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines.  Responsible for managing the process of purchasing, receiving, scheduling, inventory control and managing food production activities in compliance with Sodexo food production systems.  Assist in menu planning, pre-costing and post-costing.          Executive Chef/ Food service Manager    May 2005   to   January 2013     Company Name   Ôºç   City  ,   State      Premium menu design, recipe development culinary education for kitchen staff out lining events, live cooking demonstrations.  Pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff.  Successful design and implementation of menu, that promotes conscious cuisine standards, in culinary.  Help development nutritional standards all food outlets.  High positive guest feedback surveys and 65% sales increase over 5-year period.  Implemented purchasing protocol and procedures, resulting in securing competitive pricing from purveyors.  Aggressively fought waste and promoted cross-utilization to consistently maintain food cost below budget of 27% by 1 - 2.5 percentage points.  Positive write-ups from Kindred Magazine  and Tucson  newspapers  for Outstanding, clean kitchen outlets by, Arizona health department.  Development, and enforcement of Standards and Procedures Handbook for service and production, resulting in consistent standard task execution by team members and 20% reduction of labor costs over 5-year period since implementing program.  Budget development with financial benchmarking experience and contingency planning for preventing business and profit loss, daily metrics analysis with financial team, including revenue-labor cost and guest satisfaction management.          Executive Sous Chef    November 2001   to   April 2005     Company Name   Ôºç   City  ,   State      Successful assist in direction of $1.5 million renovation of dining facilities and kitchens, including four  restaurant, Culinary Learning Center, bistro, retail space and stations buffet.  Budget development and forecasting with focus on lean management through staff cross training and shifting manpower across Food and Beverage areas according to business requirements.          Education      Associate Degree   :   Culinary Arts Management  ,   1991    Sullivan College and the National Center for Hospitality   Ôºç   City  ,   State      Culinary Arts Management        Diploma                Professional Cook
Honors in: Educational Foundation - National Restaurant Association Certification
Serve Safe Certification                Accomplishments      3 of 7 Image Options Premium catering services and event planning.  Menu design, recipe development.  Culinary education, team-building events, live cooking demonstrations, food and wine pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff.  Successful design and implementation of menu ,that promotes  conscious  and cuisine standards, in culinary.  Help development nutritional standards all food outlets.  high positive guest feedback surveys and 45% sales increase over 3-year period.        Interests    Chefs Collaborative Member
Alumni Association of Sullivan University
Spotlight      Personal Information    Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print       Additional Information      Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Gourmet Magazine ( 1996) Traveler top ten Spas (1997) Miraval Resort ( 1997) Bon Appetit  Best of the year (1997) Food & Wine ( 1997) Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print         Skills    agency, benchmarking, Budget development, budget, competitive, consultant, consultation, cooking, cost control, clientele, client, customer satisfaction, designing, direction, financial, focus, forecasting, indexing, Inventory, inventory control, managing, materials, newspapers, pricing, profit, purchasing, quality, receiving, retail, safety, sales, scheduling, staff training   "
CHEF,"         EXECUTIVE CHEF       Executive Profile    Award winning executive chef with comprehensive experience in kitchen, banquets, and a-la-carte operations, for hotels, resorts and restaurants. Culinary innovator known for producing top quality, creative products contributing to revenue growth. Proven ability to lead successful multi-outlets, fine dining and high volume operations. Expertise Multi-Outlet/High Volume Operations		* Budgeting/P&L Management Staff Training/Leadership/Supervision		* Sanitation and Quality Control Creative Menu Development & Research	* Service & Marketing Experience Price Structuring and Cost Containment		* Inventory/Purchasing Team Building					* Guest Relations       Skill Highlights          Leadership/communication skills  Product development  Menu Development  New product delivery  Budgeting expertise  Employee relations  Self-motivated  Customer-oriented      Staff Training  Staff Retention  Team Building  Staff Motivation  Cost Controlling             Core Accomplishments      Project Management: ¬†   Initiated Inventory control system, FoodTrac which resulted in cost savings     Human Resources: ¬†   Spearheaded new CIA Culinary Training program which increased retention.     Operations Management: ¬†   Managed Food Safety Program.   Handled all functions related to Food and Beverage.            Professional Experience      Executive Chef   06/2003   to   01/2015     Company Name   City  ,   State       559.935.0717 Flagship Restaurant to promote Harris Ranch Agricultural products; Food and Beverage Revenue 13 million, 500,000 plus guest per year.  Concept: ""Gate to Plate and Farm to Table"" Seasonal Menu Changes based off local farm product and new beef items.  Three Restaurants, Banquet Facility, and Off Site Cater-Out.  Created new revenue streams through Culinary Classes for the public.  Accountable for culinary department including overall customer satisfaction.  Supervised 90 culinary individuals included 5 sous chefs, 8 supervisors, purchasing department and line staff.  7th busiest independently owned restaurant in California and the 67th busiest independently owned restaurant in United States.  Promoted Harris Ranch by means of television appearances, supermarkets, Sunset magazine, food shows, cooking classes and culinary schools.  Played a key role in entertaining current and future clients from HRBC, ""Choose Your Own Steak"" and tour of the restaurant.  Introduced and implemented Food Trac, inventory control system.  Produce annual budget and supplied detailed information for Cap X along with ROI justifications.  Hotel Complex consisted of: Gas Station, Subway Franchise, Air Strip, RV Park and Hotel.  Harris Ranch Entities: Harris Ranch Beef Company, Harris Ranch Feed Lot, Harris Ranch Farm (Fruits, nuts and vegetables), Wine Vineyards, and Horse Division.           Kitchen Manager   01/2001   to   01/2003     Company Name   City  ,   State       High-end retirement community, up to 300 guest, and was the model for future properties.  Developed new seasonal menus based off local farm product for healthy alternatives.  Two Restaurants, Banquet Facility, and Off Site Cater-Out.  Promoted Love Management Communities by means of television appearances, newspaper, resort magazine, food shows, cooking classes and Chamber of Commerce.  Played a key role in entertaining current and future clients Produce annual budget and supplied detailed information for Cap X along with ROI justifications.          Executive Chef   06/1997   to   07/2001     Company Name   City  ,   State       Flagship to promote Harris Ranch Agricultural products; Food and Beverage Revenue 13 million, 500,000 plus guest per year.  Concept: ""Gate to Plate and Farm to Table"" Seasonal Menu Changes based off local farm product and new beef items.  Three Restaurants, Banquet Facility, and Off Site Cater-Out.  Supervised 90 culinary individuals included 6 sous chefs, 8 supervisors, purchasing department and line staff.  Promoted Harris Ranch Beef by means of television appearances, supermarkets, Sunset magazine, food shows, cooking classes and culinary schools.  Played a key role in entertaining current and future clients from HRBC, ""Choose Your Own Steak"" and tour of the restaurant.  Worked closely with Harris Ranch Beef Company on cuttings, beef specs, new product lines, aging of primal cuts, developing and test new pre-cooked items.  Introduced and implemented Food Trac, inventory control system.  Produce annual budget and supplied detailed information for Cap X along with ROI justifications.  Hotel Complex consisted of: Gas Station, Subway Franchise, Air Strip, RV Park and Hotel.  Harris Ranch Entities: Harris Ranch Beef Company, Harris Ranch Feed Lot, Harris Ranch Farm (Fruits, nuts and vegetables), Wine Vineyards, and Horse Division.          Executive Chef   01/1995   to   01/1997     Company Name   City  ,   State       Was hired on to promote their 100 Year Anniversary.  One of the first resort hotels on the west coast of Florida.  Four Restaurants, Banquet Facilities, Golf Course and a Yacht.  Researched and promoted 100 year anniversary, ice cream social, Hormel, Coleman Mustard, Quaker Oats, menus from years ago, and old newspaper articles.  Supervised 60 culinary individuals included 3 sous chefs, 2 supervisors, purchasing department and line staff.  Food and Beverage Revenue 7.5 million Red Lion Inn and Hotels: Fess Parker Resort, Santa Barbara California, Red Lion Inn at Quay Vancouver Washington, Red Lion Janzen Beach, Portland Oregon Worked closely with the corporate office, high volume in banquets and restaurant revenues.          Executive Chef   01/1985   to   01/1994     Company Name   City  ,   State       very high-end destination, and was first class.  Introduced and implemented 6 new conceptual concepts in Hotels and Restaurants Company wide.  Would evaluate Red Lion properties for to ensure all guidelines were being followed.  Red Lion Janzen Beach, largest banquet facility south of Seattle and north of San Francisco.  Notable: Nike's International Sales meeting and National Women in Action Conference Was awarded the POP and PIP programs 6 years in a row.  Red Lion Inn at the Quay Main Concept: Seafood Restaurant, Pacific Sea Foods number 1 customer in the Pacific Northwest.  Casa Marina, Key West Florida.          Executive Sous Chef   01/1983   to   01/1985     Company Name   City  ,   State             Executive Banquet Chef   01/1981   to   01/1983     Company Name   City  ,   State             Education      Associate of Arts  :   Culinary Arts   1982       Saint Augustine Culinary School   City  ,   State                  City                 Skills     budget, Concept, cooking, clients, International Sales, inventory control, office, newspaper, purchasing, San, television, articles    "
CHEF,"         EXECUTIVE CHEF       Summary     Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience.  Skilled in menu planning using seasonal ingredients and a passion with cooking from scratch.  Skilled in staff training and development.  Previously managed more than 20 employees and organized small and large scaled events, including weddings and banquets.  Highly dedicated in career growth.       Highlights          ServSafe certified  Quick problem solver  Strong work ethic  Results oriented  Skillful menu development  Kitchen management  Food Standards enforcement  Experience with catering and events  General knowledge of computer software       High level of aesthetic and culinary execution  Honest, trustworthy and punctual  Knowledge of assigned diets  Knowledge of inventory practices  Management and leadership experience  Strong client-interaction skills  Strong time management skills  Works well as a part of a team  Energetic, friendly and enthusiastic            Accomplishments      Developed popular daily specials with locally sourced ingredients.  Instructed chefs in the preparation, cooking, garnishing and presentation of food.  Planned and prepared food for parties, holiday meals, luncheons, special functions, and other events.  Featured in Plate Magazine  Guest Chef at the Northern New England Home and Garden Show Meet the Chef Series  Taught Cooking Matters Classes       Experience     09/2007   to   02/2015     Executive Chef    Company Name   Ôºç   City  ,   State      2007  rounds chef 2009 promoted to sous chef 2011 promoted to executive chef Meets all timelines for menus and ordering.  Create a farm to table culture in the caf√© at Saint Joseph's College by utilizing the college's farms produce and livestock as well as creating business relationships with local farms, artisans, and other family owned companies Create weekly menus based on seasonality Takes over the ownership of the kitchen.  Hires, trains, and supervises the daily conduct of the Chefs and Sous Chefs.  Prices all menu and catering items, specifying portion and prep quantities while adhering to food, and sustainability guidelines.  Maintains and monitors kitchen payroll in conjunction with business forecasts and the budget.  Ensures that food cost meets budgetary goals each week in all operations by establishing purchasing specifications, product storage and usage requirements and waste control procedures.  Reviews catering portions and pricing quarterly, suggesting changes and monitoring waste from events Catered special events for the board of the college, weddings, and other events from 10-1200 people Uses a variety of high quality food items that are creatively well prepared, presented and flavorful in a cost effective manner in the Caf√©s and catering.  Works with management team to ensure that all display, catering and caf√© service and culinary set up meet specific account standards.  Prepares a well balanced menu that meets the cultural and dietary needs of the Caf√© guests.  Meets and exceeds the expectations of the customer's perceived value.  Knowledge of multi ethnic cuisines Knowledge of gluten free, vegan, and other allergen restrictive preparations.         06/2006   to   01/2008     Line Chef    Company Name   Ôºç   City  ,   State      Prep food for the kitchen Create Specials for the dinner and lunch menu Cooking food for large banquets including weddings and other functions up to 300 people In charge of training new cooks Cook breakfast, lunch, and dinner Clean the kitchen in detail Gained knowledge of building each dish from scratch.         07/2005   to   10/2006     Line Cook    Company Name   Ôºç   City  ,   State      Prep food for the line Cook everything from appetizers to fried food, to the main dishes In charge of creating my own specials every day In charge of closing the restaurant Clean the kitchen in detail In charge of training new cooks Developed strong multi-tasking skills by working alone in a busy kitchen.         10/2004   to   04/2005     Line Cook    Company Name   Ôºç   City  ,   State      Prepped food for line.  Cooked appetizers, soups, sandwiches, and all fried foods.  Detail cleaned the kitchen.  Developed strong communication skills by working in a high pace kitchen environment.          Education     2004     Associate of Arts  :   Culinary Arts    Southern Maine Community College   Ôºç   City  ,   State       Culinary Arts         Skills     Strong communication skills, special events,  multi-tasking, pricing, purchasing, quality, devoted to sustainability, allergen awareness, multi-ethnic cuisines       Professional Affiliations     Member of American Culinary Federation Member of Share Our Strength Taught Cooking Matters Classes Featured in Plate Online Magazine Guest Chef at the Northern New England Home and Garden Show Member of Farm to Institution New England     "
CHEF,"         BISTRO CHEF       Career Overview     A result-oriented client's service professional with over 28 Years of experience in client relations. Encompasses the ability to establish and build positive relationships with clients and all level of coworker, or management building strong relations through effective communications.       Core Strengths          Customer and Client relations  Bookkeeping and Accounting  Inventory control  Scheduling of Personnel      Problem solving  Strategic Planning  Strong oral Communications            Accomplishments      Certified to go above and beyond, and providing quality and outstanding customer service.  Customer recognition for outstanding and consistent customer support.  Selected to learn new computer programs, and then train others.        Work Experience      Bistro Chef   01/2014   to   Current     Company Name   City  ,   State       Responsibilities include taking customer orders, addressing customer inquires, opening and closing of establishment, preparing food, inventory control, problem solving, and cash register operation.          Customer Service Rep   01/2011   to   01/2013     Company Name   City  ,   State       Responded to customer inquiries at a fast pace call center.  Maintained records, processing payments to include set up of payment arrangements.  Assisted customers by explaining detailed billing formats, and troubleshooting customer's equipment.  Reported outages in affected areas and re-laid information to customers.          Kitchen Manager   01/2010   to   01/2011     Company Name   City  ,   State       Responsible for customer orders as well as customer inquiries, opening and closing of establishment, Maintaining records and placing inventory orders.  Food handling, preparation, safety and storage.  Filling Online, fax orders, and processing of promotional complementary orders.          DSP   01/2009   to   01/2010     Company Name   City  ,   State       Responsible for working with Mentally and Physically disabled people, in a home based setting.  Duties are as follows: Assisting individuals with their daily needs, administering of medications, maintaining staff logs, and reports, scheduling Dr. appointments for patient care, and safeguarded consumers well-being.          Store Manager   01/2008   to   01/2009     Company Name   City  ,   State       Daily procedures included opening and closing of establishment.  Preparing reports for corporate HQ, updated and maintained file records, ordered supplies, handled customers phone inquiries in a timely manner.  Processed loans through verifying customers credit report with the utmost regard to their privacy.  This included placing calls to payroll and H.R. departments to verify employment, bankruptcy reports, and bank account information.  To include accountable for large sums of monies, blank checks, handled armored car pick-ups, and deposited funds into bank accounts.          Internal Auditor   01/2004   to   01/2008     Company Name   City  ,   State       Maintained and updated records on a daily basis, recalculated figures and insured that formulas were entered correctly.  Audited all Electronic Activity entered by Pre-Bill, URT and Start Up department inputted into the (RBMS) Retail Business Management System for management verification.          Customer Service Representative   01/2000   to   01/2002     Company Name   City  ,   State       Assisting customer inquiries in fast pace environment.  Maintained records by entering or tracing orders in progress.  Assisted customers with extensive product knowledge, Handled shipping and receiving orders.  Conducted training of newly hired employees, operating of register for customer checkout, conducted inventory control which included pulling and processing of orders, pricing of items, and stocking the store shelves.          Specialist/Customer Service Representative   01/1997   to   01/2000     Company Name   City  ,   State       Professionally assisted all client inquiries at a fast pace call center.  Maintained records, entered and traced orders in progress, assisted technicians with T1 and T3 equipment problems.  Explained details to customers on existing orders.  Conducted training for newly hired personnel.  Tracked nationwide outages and re-laid information to clients, technicians, and management.          Assistant Manager   01/1993   to   01/1996     Company Name   City  ,   State       Responsible for customer and employee relations.  Opening and closing of establishment, preparing food, hiring and firing of personnel, bookkeeping and accounting, inventory control, scheduling of personnel, problem solving and accountability of finances.          Counter Manager for Ulima 2 Cosmetics.   01/1992   to   01/1993     Company Name   City  ,   State       Answered customer questions and concerns, advised clientele of products with extensive product knowledge.   Solved problems, maintained record of customer's product orders, handled inventory control, and register operations.          Educational Background      Diploma  :   Cosmetology, Photography   1990       SZ Delfter Str.   City  ,   State  ,   Germany             Diploma  :   Biology, Mythology, Computer Science   1987       SZ Hermannsburg   City  ,   State  ,   Germany             High School Diploma     1986       SZ Hermannsburg   City  ,   State  ,   Germany             Associate of Arts  :   Arts, Archeology    KCTCS   City  ,   State  ,   United States of America             Skills     Computer experience include: Windows NT, Windows 95, Vista, Windows 7, Windows 8, Microsoft Office, Microsoft Word, Excel, Word Perfect, Power Point, Outlook 2013, Android, RBMS, AS400, SMS800.    "
CHEF,"         EXECUTIVE CHEF         Professional Summary    Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings.¬† A career that includes everything from small fast casual to high end dining and catering.      Skills        Creativity in menu planning and presentation Knowledgeable in Heart Healthy Cooking Safe and Healthy work atmospher HACCP Serv-Safe Certified Customer Service Focuses Passionate about cooking Forward Thinking  Highly organized Excellent communicator Delegates Effectively Motivational Good sense of humor Team builder and Self-motivated Accounting, Budgeting, Forecasting, and P&L Proficient in MS Office including Word, Excel, Powerpoint, and Outlook. Implements effective systems          Work History      Executive Chef  ,   03/2014   to   Current     Company Name   ‚Äì   City  ,   State      Accountable for every aspect of all Food and Beverage budgets.  Responsible for ordering all china, glass, silverware, and all smallwares.  Responsible for all kitchen training including recipe use, grill, saut√©, fry, steam, garde manger, knife handling, equipment use, and Safety and Sanitation (Serv-Safe Certified).  Monitored all ordering of food, constant developing of vendor relations, quality control on all food products, managed systems including daily check lists, cooler/freezer logs, HACCP logs, schedules, and weekly safety meetings with initial and continual employee training.  Nearly all food produced in house to include pastries, bread, salad dressings, etc.  Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.  Managed kitchen staff of six by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.         Food Production Coordinator  ,   02/2013   to   03/2014     Company Name   ‚Äì   City  ,   State      Minimized expenses by utilizing production logs, correct patient counts, and well-trained staff.  Helped to redesign current cafeteria line and menu to include customer based concepts and ideas.  Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.  Verified proper portion sizes and consistently attained high food quality standards.  Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.  Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.         Executive Chef  ,   08/2009   to   09/2010     Company Name   ‚Äì   City  ,   State      Manage all food production facilities to include a fine dining restaurant, bar and grill, banquets and conference kitchen, deli/coffee/pasty shop, family dining facility, beverage carts (food aspect only), and two concessions outlets on two golf courses.  Accountable for every aspect of all Food and Beverage budgets.  Responsible for ordering all china, glass, silverware, and all smallwares.  Manage a staff of up to 40ppl including an executive sous-chef, 2 sous chefs, externs and hourly staff.  Responsible for all kitchen training including recipe use, grill, saut√©, fry, steam, garde manger, knife handling, equipment use, and Safety and Sanitation (Serv-Safe Certified).  Monitored all ordering of food, constant developing of vendor relations, quality control on all food products, managed systems including daily check lists, cooler/freezer logs, HACCP logs, schedules, and weekly safety meetings with initial and continual employee training.  Nearly all food produced in house to include pastries, salad dressings, stocks, etc.  as well as breaking down steaks from primal cuts and whole fish and seafood.  Regularly interacted with guests to obtain feedback on product quality and service levels.  Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.         Executive Chef & General Manager of Food Venues  ,   12/2005   to   07/2009     Company Name   ‚Äì   City  ,   State      Manage 11 facilities ranging from fine dining, to deli/coffee shop and a commissary/warehouse as well as banquets (mainly weddings (approximately 35 + every summer) and events ranging in size from 25 to 600 ppl) to include writing, developing, costing, and implementing menus.  Accountable for every aspect of all Food and Beverage budgets.  Accountable for ordering all china, glassware, silver, small wares, and kitchen equipment (and orchestrating its installation).  Manage a staff of over 100ppl including a unit executive chef, sous chefs, up to 17 managers, externs and hourly staff.  Responsible for all kitchen training including recipe use, grill, saut√©, fry, steam, garde manger, knife handling, equipment use, and Safety and Sanitation (Serv-Safe Certified).  Monitored all ordering of food, developed vendor relations, quality control on all food products, managed systems including daily check lists, cooler/freezer logs, HACCP logs, schedules, and weekly safety meetings with initial and continual employee training.  Responsible for recruiting team members.  Developed and implemented current externship program.         Executive Sous Chef  ,   01/2004   to   07/2005     Company Name   ‚Äì   City  ,   State      Completely redesigned and wrote the recipes for the current menu.  Implemented a new safety and sanitation program including cooler/freezer logs, temperature logs, and HACCP logs in a facility where they had lapsed.  Responsible for costing menus, inventory control, banquet functions, ordering, scheduling 12 employees, hiring,  team member motivation, and instrumental in bringing in new business into the hotel by offering ice sculpting and specialty menus.  Developed specialty menus for chef's tables and other special events (i.e.  Holiday events).  Taught cooking classes and did food demonstrations for select groups.  Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.  Maintained updated knowledge of local competition and restaurant industry trends.         Sous Chef  ,   03/2003   to   12/2003     Company Name   ‚Äì   City  ,   State      Developed tools such as prep lists and temperature logs to benefit employee organization.  Responsible for employee scheduling and accountability to include up to 30 individuals.  Established par levels and maintained proper food cost through purchasing and purveyor relations.  Interacted with other managers and key employees to ensure adequate coverage, quality food and excellent service.  Verified proper portion sizes and consistently attained high food quality standards.  Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.         Executive Chef  ,   10/2000   to   12/2002     Company Name   ‚Äì   City  ,   State      Prepared annual budget by forecasting financial goals through cost controls and labor management to bring food costs down by 5 points within first three months.  Created, developed and implemented an upscale cafeteria managing up to 5 free-standing properties including banquet and fine dining facilities.  Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.  Verified proper portion sizes and consistently attained high food quality standards.  Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.  Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.  Regularly interacted with guests to obtain feedback on product quality and service levels.         Culinary Supervisor  ,   09/1999   to   09/2000     Company Name   ‚Äì   City  ,   State      Assisted in developing menu creations and work assignments for kitchen staff for the restaurant, McGrath's, and banquet facilities.  Scheduled and directed the culinary team to exceed industry standards to perform at optimum performance in creativity, preparation, cleanliness, and customer service.  Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.  Verified freshness of products upon delivery.  Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions.  Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.         Assistant General Manager  ,   06/1998   to   08/1999     Company Name   ‚Äì   City  ,   State      Improved food cost by 6 % within 6 months.  Responsible for all ordering and inventory controls.  Developed a higher level of quality fare while maintaining food costs by negotiating with purveyors.  Led shifts while personally preparing food items and executing requests based on required specifications.  Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.  Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.         Specialty Chef  ,   03/1996   to   08/1999     Company Name   ‚Äì   City  ,   State      Redesigned menus implementing marketing strategies to broaden customer base and expanding guest service to the highest levels.  Continually striving to meet and exceed industry safety standards, inventory control, profit margin, and customer service expectations through diligent and thorough training of culinary team.  Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.  Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.  Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.         Asst. Kitchen Manager  ,   07/1994   to   03/1996     Company Name   ‚Äì   City  ,   State      Developed daily specials including entrees, soups, and appetizers.  Directed culinary team in daily activities such as prep, mise en place, food safety, and plate presentation.  Practiced safe food handling procedures at all times.  Verified freshness of products upon delivery.  Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.         Education      Associate of Science  :   Culinary Arts  ,   2012     National Institute for Culinary Arts at Mountain State University   -   City  ,   State           Recieved TIPS Certification  :   Alcohol Awareness  ,   2003     Health Communications Inc   -   City  ,   State           Completed hospitality courses.  :   Club Management, Food Safety, Nutrition  ,   2001     Technical Vocational Institute   -   City  ,   State           Attained Serv-Safe Certification.  Have maintained Serv-Safe certification since  :     1 1995     Chippewa Valley Technical College   -   City  ,   State           Accomplishments      Annual Scovie Awards.¬† Participated as a judge grading food entries from across the world for national and world recognition.  2003-2005          Thermador (On Behalf Of Freed Appliance Distributors)          Tempe, AZ.¬† Demonstrated cooking techniques in a professional show kitchen located in The Great Outdoors (Chandler, AZ).¬† Took raw food product and instructed groups of customers on how to prepare various items using sponsored equipment.¬† Eventually allowing the customers to sample the finished product.        Affiliations    2005-Present   	American Culinary Federation  and World Association of Chefs Societies        Charleston, WV
Active Member      Skills    Accounting, Budgeting, budgets, budget, Cooking, Creativity, Customer Service, special events, financial, Forecasting, hiring, inventory, inventory control, Leadership, Team Builder, managing, marketing strategies, marketing, meetings, Excel, Outlook, PowerPoint, MS Word, negotiating, Communicator, profit, purchasing, quality, quality control, recruiting, Safety, scheduling, Self Motivated, tables, employee training, vendor relations   "
CHEF,"         OPERATIONAL CHEF           Professional Summary       [job title]  with more than  [number]  years of experience planning, developing and implementing  [program or process]  .  Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.  Talented  [job title]  with a strong background in  [area] . Portfolio available at  [URL] .                   [Job Title]  with background as  [Job Title 1]  and  [Job Title 2]  looking to join a growing entrepreneurial organization as part of the Executive team.             Core Qualifications          Results-oriented  Operations management  Client-focused  Excel in  [areas of expertise]    Financial records and processing   Contract negotiation/review/drafting     Proficiency in  [area]   Quick learner  Computer proficient  Reports generation and analysis  Contract auditing  Training and development  Change management  Change management            Personal Information        Place of Birth: Sheffield, UK  Date of Birth: 3rd of September, 1970  Present Resident in Berlin, Germany  Sex: Female  Status: Married with 1 child (age 4)  Hobbies: International Travel, Hiking, Tennis        Experience      Operational Chef     January 1999   to   January 2015     Company Name   Ôºç   City  ,   State      Managed receipt, inventory, and storage of $121.8M in unit serialized equipment assets to include principal items from intermediate supply sources using Oracle data base systems.  Supervised the accountability of all weapons and weapon systems in support of exercises and key deployments totaling $89M; additionally, tracked all serial numbers through the embarkation process.  Managed and oversaw the comptroller fiscal year operational budgets for 115 unit offices and briefed the Commanding Officer on ""End of Year,"" 2012, 2013, and 2014 spending obligations in the total amount of $27.2M.  Supervised the quarterly inventories with all corresponding units to ensure accurate record managment was being conducted according to published regulation accountability and attained a 99.89% during corporate inspections.  Developed an effective and time efficient disposal plan for unserviceable equipment and saved the government an excess of $1.4M in reusable supplies from the Defense Reutilization Management Office(DRMO).  Served as the Authorizing Official for the Government Commercial Purchase Card (GCPC) program for all supply related open purchases and government contracts totaling $1.3M.  Managed various Supply Distribution Warehouses in 10 different military bases both CONUS and OCONUS and supervised numerous military personnel ensuring that supply tracking and deliveries were effectively being delivered within the customer timeline request.  Served as Battalion Equal Opportunity Representative and conducted 7 annual training, 5 new join classes, and BITS training for 254 personnel in the battalion.  Coordinated the transfer process of temporary loaned and unit owned equipment for numerous combat, field and disaster relief exercises.  Coordinated the supply logistics chain distribution of over 20,000 items valued at $42M to support and facilitate deployment programs.  Ensured equipment and parts were received and receipted in a timely manner in accordance with GPN guidelines which provided effective supply support.  Served as the Equal Opportunity Representative conducting 12 annual training classes Managed the timely completion of three DoD direct Statement of Budgetary Resources (SBR) Audit samplings of over 8.2 million of financial transactions for multiple appropriations for the SMU.  Corrected 506 erroneous fiscal year records ,consisting of 800 single document transactions totaling over $375K in adjustments.  Supervised the execution of weekly supply, warehouse and embarkation training.  Classroom instruction ranged from basic safety to material handling procedures, resulting in 400 classroom hours.  Mentored and advised over 700 United States Marines on leadership, education, life, and combat skills, building confidence in their personal and professional careers, setting future goals.  Served as the BN SACO, supervising 4 Command Directed urinalysis and counseled 10 Marines in Substance Abuse aftercare program Effectively executed 2nd/3rd Qtr Budget of 194K for FY 10,obligating at 99.2%, ensuring all fiscal budget requirements were attained.  Coordinated and supervised upgrades of 35 facilities with the new ""Marine Corps Recruiting"" concept and inspected each location following OSHA regulation, reporting discrepancies to Army Corps of Engineers.  Coordinated and supervised Statewide"" pool function of over 500 participants and their families.  Ensured that all logistical support and safety was effectively executed.  Supervised district requirement of serviceability of 78 RS vehicles totaling 152K, and ensuring vehicle driver training and safety was conducted, lowering driving accidents in FY10.  Maintained service of 147 local telephone/86 cellular lines.  During district inspection, fiscal, supply, logistics and telephone sections were found ""mission capable"" with noteworthy accomplishment.  Drafted military and nonmilitary correspondence.  Developed and led training programs in preparation for combat.  Wrote office job descriptions and directives.          Education      Back          Save & Next TERMS & CONDITIONS   PRIVACY POLICY      FEEDBACK         CONTACT US
POWERED BY          ¬© 2016, LiveCareer, Ltd. All rights reserved.                Skills    Army, basic, budgets, Budget, concept, contracts, data base, driving, financial, Government, inspection, instruction, inventory, leadership, logistics, managment, Office, weapons, Next, Oracle, personnel, Recruiting, reporting, requirement, safety, supervising 4, telephone, training programs, upgrades, urinalysis      Additional Information      CHOOSE TEMPLATE    BUILD YOUR RESUME   FINALIZE        DOWNLOAD
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CHEF,"         EXECUTIVE CHEF         Summary     Motivated Executive Chef with 22 years of culinary expertise. ¬†Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record. ¬†Last 4 years were spent actively participating and designing kitchens and restaurants in a 167 million dollars hotel expansion, while still managing and maintaining a fiscally responsible operation. ¬†The Waterfront Beach resort is recognized by guests and peers as a premier culinary location in Orange County.       Experience      Executive Chef  ,     12/2003   to   Current     Company Name   ‚Äì   City  ,   State      Managed kitchen and stewarding staff team of 67 and assigned various stages of food production and event management.  designed, managed and created menus for 3 restaurants (offshore 9, Boardwalk and newly opened Henry's), 2 pool pantries and 1 market (Riptide and Surf Hero).  Managed, designed menus and cooked for over 51,000 square feet of meeting space.  Maintained labor at under 11% to promote long-term business profitability.  Purchased ingredients and managed inventory from a variety of vendors which allowed for a hotel wide food costs of 26%.  Worked closely on a daily basis with sales and catering to create dynamic cost effective food selections for small banquets and large events for up to 1000 people.  Experimented new dish creations by incorporating customer recommendations and feedback.  Created recipes, incorporating various techniques, to build flavor and unique visual appeal.  Adjusted seasonal plans to source local ingredients and aligned special dishes to complement area events.  Worked with vendors to locate optimal recipe ingredients at cost-effective rates.  Utilized local, fresh food products to support local economies and showcase community support.  Produced or amended menus and item selections in conjunction with food and beverage team  Performed financial analysis and recommended effective methods to cut costs.  Initiated software based inventory control system to manage inventory and analyze food cost.  Coordinated and executed menu planning, recipe development and daily restaurant operations.  Monitored quality, presentation and proper quantities of plated food across line.  Created new menu items, managed food expenses and supervised quality to ensure adherence to standards.  Oversaw hiring and development of kitchen employees as well as trained numerous kitchen personnel from ground up to take on challenging stations such as Sous-Chef and Chef de Cuisine.  Continually aware of dramatic changes to kitchens, including Health Department Standards and customer requests for healthier food options.  Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.         Restaurant Chef / Executive Sous-Chef  ,     08/2008   to   08/2013     Company Name   ‚Äì   City  ,   State      Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.  Created exceptional menu items executed with precision to regularly garner diner praise.  Supervised staff of 30, providing direction in preparing specialty items, including banquets, restaurant and employee dining room. ¬†  Developed innovative California driven ¬†menus with over 30 offerings.  Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.  Kept stations stocked and ready for use to maximize productivity.  Estimated staffing needs and adjusted hourly schedules to match demand patterns, budget and local labor laws.  Set up and performed initial prep work for food items such as soups, sauces and salads.  Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.  Prepared more than 500 dishes per day in fast-paced all scratch kitchen environment while maintaining high customer satisfaction rate.  Maintained consistent quality and high accuracy when preparing identical dishes every day.  Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.  Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.  Enforced proper sanitation practices to prevent spoiling or contamination of foods.  Verified kitchen staff followed all recipes and portion serving guidelines correctly.  Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.  Placed orders for food supplies weekly with understanding of kitchen's budget.  Ensured that the kitchen was always clean, orderly and well-maintained in an effort to avoid mishaps.  Trained and supervised all culinary personnel for $3.5 million annual revenue-grossing restaurant.  Used an array of different cooking techniques in dish creation and educated the kitchen staff in these methods.         Lead Cook / Chef de Cuisine  ,     12/2003   to   08/2008     Company Name   ‚Äì   City  ,   State      Managed budget, labor and direct operating expenses for restaurant, banquet and a market operation.  Tracked kitchen's inventory and ordered new food and supplies when needed.  Considered seasonal product pricing and availability in development of promotional dishes and menu selections.  Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.  Adjusted seasonal plans to source local ingredients and aligned special dishes to complement area events.  Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.  Monitored quality, presentation and proper quantities of plated food across line.  Developed recipes and menus to meet consumer demand and align with culinary trends.  Prepared  mise en place  every day to promote efficient preparation of signature dishes.         Line Prep Cook  ,     12/1999   to   12/2003     Company Name   ‚Äì   City  ,   State      Kept stations stocked and ready for use to maximize productivity.  Arranged sauces and supplementary garnishes to place in allocated stations.  Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.  Maintained consistent quality and high accuracy when preparing identical dishes every day.  Prepared more than 300 dishes per day in fast-paced Classic French cooking ¬†environment while maintaining high customer satisfaction rate.  Used measuring items, knives and other kitchen tools to properly prepare food resources.  Rotated stock items and ingredients to maintain efficiency and freshness.  Executed proper techniques when preparing menu item ingredients.  Cooked food following specific measurements and recipes.  Improved overall kitchen efficiency through consistency , leading to numerous promotions.         Skills          Customer service oriented  Banquets and catering  Resource Management  Food preparation techniques  Food and beverage pairing  Budgeting and cost control  Dish preparation  Detail-oriented  Purchasing  Inventory control  Portion and cost control      Food inspection  Time management  Strong communication skills  Inventory monitoring  High-volume dining  Outstanding cleanliness  Organizational skills  Trained in food safety guidelines  Problem solving  Flexible schedule            Education and Training      Bachelor of Arts  :   Culinary arts   ,   1996     ITHQ, Institue d'hotelerie du Quebec   -   City  ,   State             Skills      Customer service oriented  Banquets and catering  Resource Management  Food preparation techniques  Food and beverage pairing  Budgeting and cost control  Dish preparation  Detail-oriented  Purchasing  Inventory control  Portion and cost control    Food inspection  Time management  Strong communication skills  Inventory monitoring  High-volume dining  Outstanding cleanliness  Organizational skills  Trained in food safety guidelines  Problem solving  Flexible schedule        Work History      Executive Chef  ,   12/2003   to   Current     Company Name   ‚Äì   City  ,   State      Managed kitchen and stewarding staff team of 67 and assigned various stages of food production and event management.  designed, managed and created menus for 3 restaurants (offshore 9, Boardwalk and newly opened Henry's), 2 pool pantries and 1 market (Riptide and Surf Hero).  Managed, designed menus and cooked for over 51,000 square feet of meeting space.  Maintained labor at under 11% to promote long-term business profitability.  Purchased ingredients and managed inventory from a variety of vendors which allowed for a hotel wide food costs of 26%.  Worked closely on a daily basis with sales and catering to create dynamic cost effective food selections for small banquets and large events for up to 1000 people.  Experimented new dish creations by incorporating customer recommendations and feedback.  Created recipes, incorporating various techniques, to build flavor and unique visual appeal.  Adjusted seasonal plans to source local ingredients and aligned special dishes to complement area events.  Worked with vendors to locate optimal recipe ingredients at cost-effective rates.  Utilized local, fresh food products to support local economies and showcase community support.  Produced or amended menus and item selections in conjunction with food and beverage team  Performed financial analysis and recommended effective methods to cut costs.  Initiated software based inventory control system to manage inventory and analyze food cost.  Coordinated and executed menu planning, recipe development and daily restaurant operations.  Monitored quality, presentation and proper quantities of plated food across line.  Created new menu items, managed food expenses and supervised quality to ensure adherence to standards.  Oversaw hiring and development of kitchen employees as well as trained numerous kitchen personnel from ground up to take on challenging stations such as Sous-Chef and Chef de Cuisine.  Continually aware of dramatic changes to kitchens, including Health Department Standards and customer requests for healthier food options.  Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.         Restaurant Chef / Executive Sous-Chef  ,   08/2008   to   08/2013     Company Name   ‚Äì   City  ,   State      Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.  Created exceptional menu items executed with precision to regularly garner diner praise.  Supervised staff of 30, providing direction in preparing specialty items, including banquets, restaurant and employee dining room. ¬†  Developed innovative California driven ¬†menus with over 30 offerings.  Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.  Kept stations stocked and ready for use to maximize productivity.  Estimated staffing needs and adjusted hourly schedules to match demand patterns, budget and local labor laws.  Set up and performed initial prep work for food items such as soups, sauces and salads.  Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.  Prepared more than 500 dishes per day in fast-paced all scratch kitchen environment while maintaining high customer satisfaction rate.  Maintained consistent quality and high accuracy when preparing identical dishes every day.  Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.  Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.  Enforced proper sanitation practices to prevent spoiling or contamination of foods.  Verified kitchen staff followed all recipes and portion serving guidelines correctly.  Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.  Placed orders for food supplies weekly with understanding of kitchen's budget.  Ensured that the kitchen was always clean, orderly and well-maintained in an effort to avoid mishaps.  Trained and supervised all culinary personnel for $3.5 million annual revenue-grossing restaurant.  Used an array of different cooking techniques in dish creation and educated the kitchen staff in these methods.         Lead Cook / Chef de Cuisine  ,   12/2003   to   08/2008     Company Name   ‚Äì   City  ,   State      Managed budget, labor and direct operating expenses for restaurant, banquet anda market operation.  Tracked kitchen's inventory and ordered new food and supplies when needed.  Considered seasonal product pricing and availability in development of promotional dishes and menu selections.  Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.  Adjusted seasonal plans to source local ingredients and aligned special dishes to complement area events.  Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.  Monitored quality, presentation and proper quantities of plated food across line.  Developed recipes and menus to meet consumer demand and align with culinary trends.  Prepared  mise en place  every day to promote efficient preparation of signature dishes.         Line Prep Cook  ,   12/1999   to   12/2003     Company Name   ‚Äì   City  ,   State      Kept stations stocked and ready for use to maximize productivity.  Arranged sauces and supplementary garnishes to place in allocated stations.  Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.  Maintained consistent quality and high accuracy when preparing identical dishes every day.  Prepared more than 300 dishes per day in fast-paced Classic French cooking ¬†environment while maintaining high customer satisfaction rate.  Used measuring items, knives and other kitchen tools to properly prepare food resources.  Rotated stock items and ingredients to maintain efficiency and freshness.  Executed proper techniques when preparing menu item ingredients.  Cooked food following specific measurements and recipes.  Improved overall kitchen efficiency through consistency , leading to numerous promotions.      "
CHEF,"         CHEF ASSISTANT         Core Qualifications        MS Word (advance), MS Excel (intermediate), PowerPoint (intermediate), Mac OS            Education and Training     May 2017     Bachelor of Science  :   Hospitality and Tourism Management    Uni versity of Massachusetts   Ôºç   City  ,   State      Hospitality and Tourism Management 3.99 4.0 Dean's List: All Semesters          Work Experience     09/2016   to   Current     Chef Assistant    Company Name   Ôºç   City  ,   State      Ensure cleanliness of kitchen work stations and operate dish washing machinery.  Assist chef in preparation and plating of meals for lunch and dinner services of up to 75 guests.  Arrange the banquet area according to expected guest flow and type of event.  Welcome customers and monitor flow between
        front and back-of-the-house operations.  Manage team of 10-15 students and delegate preparation tasks to ensure a smooth lunch/dinner service
Cape Cod B aseball League          Bourne, MA.  Public Relations Intern: Bourne Braves          May- September (14' and 15').  Managed social media presence on Twitter, Instagram and Facebook for the Bourne Braves - Created ""Player Spotlights"".  Administered primary source of team funding- overseeing donation collections and raffle programs.  Coordinated volunteers for CCBL All-Star Game to maximize merchandise sales and food and beverage output for
        approximately 10,000 attendees.         05/2016   to   01/2017     Property Operations Intern    Company Name   Ôºç   City  ,   State      Inspect apartment homes on the market to assess whether company standards are being met, and communicate issues to the
        maintenance team, including follow up.  Conduct weekly audits of parking, storage, and guest logs for a community with 407 apartments.  Display an extremely high level of customer service handling daily resident concerns, service requests, questions etc.  Independently organized resident events and maintained their budgets and marketing.  Created the first ever ""Puppy Pow
        Wow"" for 52 resident dogs we had on property, which included contacting community businesses and securing sponsorships.  Also worked extensively with Roche Brothers for the catering of a 600 person end-of-summer cook out.         05/2012   to   01/2016     Sales Associate    Company Name   Ôºç   City  ,   State      Contributed to Wrentham's store being placed first in the district for sales associate credit card enrollments.          Certifications    CVENT Certified, TIPS Certified.      Interests    Delta Sigma Pi (Professional B usiness Fraternity)          March 2015-Present
     ¬∑ Participate in recruiting, fundraising, community service and professional events (March of Dimes ""March for Babies"",
        ""Zumbathon"" for Wounded Warrior Project, PopTab Fundraising for Ronald McDonald House)
     ¬∑ Reinforce my professional skills through training and development opportunities, grow through various leadership platforms,
        and contribute to the community through service work
HTM Career Day Board          October 2015-Present
   ¬∑ Served on the HTM Career Day planning board as the Facilities Director- monitoring the flow of the event floor and
     company satisfaction. Handled all company requests on the day of the event
   ¬∑ Collaborated with the Career Day committee to fundraise and market Career Day. This included weekly organizational
     meetings
Eta Sigma Delta Honor Society          Fall 2015-Present
     ¬∑ Selected to the only premier International Hospitality Management Honor Society (Chapter of Distinction 2015)
     ¬∑ Serves as a means of uniting outstanding students for campus activities, fundraisers, and volunt eer programs (""Not Bread
        Alone"" Soup kitchen)      Skills    budgets, credit, customer service, Inspect, MA, machinery, Mac OS, marketing, market, MS Excel, PowerPoint, MS Word, Public Relations, sales, type      Additional Information      HONORS AND ACTIVITIES
Delta Sigma Pi (Professional B usiness Fraternity)          March 2015-Present
     ¬∑ Participate in recruiting, fundraising, community service and professional events (March of Dimes ""March for Babies"",
        ""Zumbathon"" for Wounded Warrior Project, PopTab Fundraising for Ronald McDonald House)¬∑ Reinforce my professional skills through training and development opportunities, grow through various leadership platforms,
        and contribute to the community through service work
HTM Career Day Board          October 2015-Present
   ¬∑ Served on the HTM Career Day planning board as the Facilities Director- monitoring the flow of the event floor and
     company satisfaction. Handled all company requests on the day of the event
   ¬∑ Collaborated with the Career Day committee to fundraise and market Career Day. This included weekly organizational
     meetings
Eta Sigma Delta Honor Society          Fall 2015-Present
     ¬∑ Selected to the only premier International Hospitality Management Honor Society (Chapter of Distinction 2015)
     ¬∑ Serves as a means of uniting outstanding students for campus activities, fundraisers, and volunt eer programs (""Not Bread
        Alone"" Soup kitchen)     "
CHEF,"         HEAD CHEF       Summary     I am currently a student focused on earning a B.A. in Computer Science ¬†and becoming an Android app developer. My goal is to develop technical skills to develop and manage investment activities in the international markets.       Areas of Expertise         I have experience with Android Studio, Java, XML, Android SDK, Google APIs, databases, Jsoup, Firebase, and Material Design. I am¬†currently developing¬†my own app for Google Playstore and Amazon app market.¬†    I have experience using HTML, CSS, Javascript, and Bootstrap, Photoshop, and Paint.net.           Experience     02/2013   to   02/2014     Company Name   Ôºç   City  ,   State      Responsible for customer service at the sushi bar, preparing quality authentic entr√©es and appetizers,
manage and utilize luxury imported products conservatively to minimize shrinkage and maintain
overhead.  Responsible for training new employees and maintaining safety and efficiency behind sushi
bar.         02/2008   to   03/2015     Head Chef    Company Name   Ôºç   City  ,   State      Prepare entr√©es in timely fashion, maintain efficiency and safety in work environment.  Support and
train new employees in kitchen.  Maintain cleanliness in the kitchen and sushi bar.         01/2005   to   01/2006     Ramp Agent    Company Name          Responsible for guiding aircraft traffic, baggage handling, maintaining security on ramp, removal of
hazardous debris, customer support, cabin maintenance, operating Ground Support Equipment such as
tugs, forklifts, and belt loaders.  Responsible for delivery of high priority air-freight to cargo in timely
fashion.          Education          Associate of Science  :   Finance    Midlands Technical College   Ôºç     State  ,   Columbia    Finance            Associate of Science  :   Mathematical Economics    Miami Dade College   Ôºç   City  ,   State             2017     Associate of Science  :   Computer Science    University of North Georgia   Ôºç   City  ,   State              Skills     Accounting,¬†customer service,¬†airfreight delivery, retail, operating airport vehicles to tug aircraft and luggage, maintaining safety in highly secure areas of airport terminal, inventory, managing, preparing quality entrees¬†and beverages.       Activities and Honors     I am involved in an¬†import-export business my family and I have prepared trading agricultural goods from¬†Iran to the United States.¬†    "
CHEF,"         CO-OWNER/EXECUTIVE CHEF       Career Focus    Performance driven administrative professional with extensive experience in purchasing and operations in support of top organizational objectives. Fourteen years' experience in purchasing, including project management of multi-sites with a diversified background in the food service industry, purchasing and construction. Intellectual as well as innovative and skilled at executing multi-projects in the most cost effective, time efficient, safe & quality producing manner. Recognized for the application of impressive research and forecasting skills that discover untapped profits and elusive resources.      Summary of Skills         Operations
Streamlining    Strategic planning    Forecasting    Process development¬†    Product management      Budget Management¬†




¬† Customer Service




   Client Relations  Vendor Administration¬†  Vendor Negotiations  Account Management  Creative Problem Solving¬†            Accomplishments     Earned ‚ÄúTop Performer‚Äù award in  2016        Professional Experience      Co-owner/Executive Chef     03/2010   to   01/2017      Company Name   City  ,   State      Successfully manage a caf√© style restaurant, increasing sales through quality food, exceptional service and value.  Plan menus, estimate food and beverage costs, purchase and maintain adequate inventory to meet needs.  Assist in creating innovative marketing campaigns to increase visibility of the restaurant.  Assist in hiring, training, directing and scheduling of employees.  Manage financial areas including budgeting, cost control, payroll and general accounting.  Keep abreast of all state and federal laws and regulations.  Approved externship site to develop students to work within foodservice industry.         Receiving Clerk/Purchasing Coordinator Director of Purchasing     02/2009   to   Current      Company Name   City  ,   State      Maintained an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customer service.  Build and maintain classroom recipes and create daily production templates within Food-Trak database to maintain production standards as set forth in corporate curriculum.  Formulate supplier inventory and pricing database for LCB-Dallas utilizing the new BirchStreet ordering system.  Create database production templates to procure weekly food orders to meet departmental needs.  Continuously price-check various items available and received through multiple Avendra suppliers to ensure accurate and best pricing for like products.  Determined recurring business needs and maintained necessary inventory levels.   Monitored weekly, monthly and quarterly achievement goals.  Divide food order accordingly to ensure complete and accurate deliveries per curriculum from multiple suppliers that guarantee adequate stock and optimal product freshness to meet student and special event production requirements.  Receive, inspect and temperature check all deliveries; refuse any bad product, then date and stock items according to FIFO system.  Organize storeroom and fill requisitions for classrooms following proper ServSafe food safety guidelines.  Maintain appropriate receiving records within the database and excel that allow for quick independent cross referencing of purchase orders, departmental performance, and optimal cost accounting.  Ensure all student supplies such as uniforms, textbooks and toolkits are managed month to month and are distributed accurately to provide accountability with minimal variance.  Maintain adequate inventory to fulfill distribution requirements during and between each start.  Conduct monthly inventory of all procurement stock.  Build and maintain Vendor relationships.  Provide exceptional service to students and co-workers.  Listen and respond to customer requests or problems in a timely manner.  Analyze and prioritize issues while maintaining focus on solving problems.  Identify and implement new solutions to resolve problems successfully in a timely manner.  Maintain a high standard of performance and accountability for timely completion of work assignments.  Accept increasing levels of responsibility and perform additional assignments after expected work is completed.  Develop and implement clear plans to accomplish specific objectives while prioritizing and making adjustments on the fly when needed to assure that activities and objectives are performed in alignment with critical needs and
goals of department and curriculum.         Catastrophe Insurance Claims Adjuster     01/2004   to   01/2009      Company Name     State      Outsourced through various insurance companies during catastrophe situations.  Handled approximately 100-200 claims directly with the insured.  This involves the ability to deal with people in high stress and anxiety situations using time management skills efficiently.         Education      Bachelor of Arts  :   Culinary Management   September, 2012     LE CORDON BLEU COLLEGE OF CULINARY ARTS   City  ,   State      Culinary Management       Skills     Food-Trak¬†:¬†BirchStreet
:¬†Word¬†: Excel¬†¬†    "
CHEF,"         HEAD CHEF           Professional Summary    Culinary professional seeking employment in a professional kitchen
to utilize education and further experience. 4+ years&rsquo; experience, dedicated, and passionate worker determined to help contribute as a member of the culinary staff.        Experience      Head Chef    September 2014   to   January 2016     Company Name   Ôºç     State      Developed menus, took monthly inventory, made weekly kitchen schedule, responsible for all ordering.          Line Cook    May 2011   to   September 2014     Company Name   Ôºç   City  ,   State            Intern    February 2011   to   April 2011       Worked as part of a team preparing ingredients and dishes to be served at a reputable restaurant.          Education      Associate of Applied Science Degree   :   Culinary Arts  ,   04/2011    Robert Morris University &ndash; Illinois   Ôºç   City  ,   State      Culinary Arts        Food Service Sanitation  ServSafe  ServSafe Certification                Made the Deans List on 4 separate occasions Developed a 5-course beer pairing dinner with Buckle Down Brewery        Robert Morris University   Ôºç   City  ,   State      GPA:   GPA: 3.87    Student          3/2011-5/2011  Assisted the Associate Dean of Culinary Arts in developing the menu for the University&rsquo;s restaurant, Eyrie. GPA: 3.87        Skills    Arts, inventory     "
CHEF,"         SOUS CHEF       Summary     Current General Manager of Jersey Mike's in Boca Park. I strive to make every business I'm employed by succeed beyond expectations. Since becoming GM, over the past 15 months, I have increased sales by over 30%.    Bartender with more than 4 years experience in a nightclub bar setting. Driven to provide guests with exceptional service and genuine hospitality.    I'm also a talented Sous chef 7 of the 11 years of cooking. Started at the beginning of college, at the bottom as a dishwasher. Quickly moved up ranks until I was managing my own lunches, my own staff members under me, and enjoyed since. Successful at consistently delivering the highest quality food and service. I go the extra mile for any employer I work for.       Highlights         - ServSafe certified            - TAM Card          - Food Handler's Card            - Knife skills A+   - Operations Management       -Business development  - P & L management  -Complex problem solver  -  Staff development / training            Accomplishments       Business Development:  Successfully grew current business by increasing sales of Jersey Mike's over 30% since becoming the General Manager 14 months ago.         3rd place - 2013 NC Fire on the Rock - Team Canyons Cross-state competition of chefs/sous' from different restaurants on a cook off containing secret North Carolina local ingredients. We had 8 hours to complete a 4 course meal enough for 150 guests. This was a great personal experience.    I have worked full-time since I was 14.5 years old. Throughout college, I worked 40 hours weekly in the kitchen not including the 20 hours average per week I would also bartend. I am an extremely hard worker and will get any job done. Working for world renown Executive Chefs really inspired me to become as focused and determined as I am.         Experience      Sous chef   06/2012   to   08/2013     Company Name   City  ,   State       Carried out responsibilities of opening daily, preparing soup de jours (daily/bidaily), prepared unique lunch specials as well as overseen operations to ensure productivity and success.   Worked under Julius Kalman who was recently the Executive Chef of the Crown Plaza in San Antonio.  He mainly worked nights and let me do my own ordering/recipes for lunch specials.  His contact info is listed in references.  I worked for this employer for a period of 4 years while in college also. I'm loyal to my employers and they all understand my hard work ethic; I've never been fired in my life and I take pride in that.   Worked a 2 month notice both times of employment with this location.  Reason for leaving was because I was moving to Las Vegas, NV.          Sous chef, Bartender   01/2010   to   03/2012     Company Name   City  ,   State       Worked 40 hours weekly in the kitchen as well as 20 hours weekly behind the bar.  Ensured daily activites were being upheld, had responsiblity over staff, food specials, etc.  I worked the bar on busy nights and occasional day shifts on weekends.  This was the most popular college bar in town with Thursday-Sunday being very busy. Noisy, busy, high-paced environment in which I excel in.   I absolutely loved it! Reason for leaving was I was moving to Melbourne, Australia!.          Kitchen, Bartender   05/2006   to   12/2009     Company Name   City  ,   State       Best Sports Bar in town with everything from wing night, trivia night, dart league competition, college night, and private parties.  Best experience of my college as networking goes, becoming more social as I started bartending here. I enjoyed every second of it.  Also work 40 hours kitchen weekly and 20-30 behind the bar weekly! Never had any problems staff wise or work-related.  Reason for leaving was to work at Char in fine dining and tune-in my cooking skills.          Sous Chef   12/2003   to   05/2006     Company Name   City  ,   State      -Started as a dishwasher; quickly moved up ranks until eventually running my own shifts as Sous chef. This job included making daily specials, managing staff members under me, schedule making, inventory control, vendor ordering and time management.   -The Kitchen Manager, Vernon, was leaving to become the General Manager of operations at Geno's Sports Lounge and offered me a job to assist him.         Education      Bachelor of Science  :   Business Administration   2008       Appalachian State University   City  ,   State  ,   USA      Bachelor of Science Business Administration : I have 20 semester hours left upon completion of my BSBA w minor in Criminal Justice. My goal was to transfer out of state to a more accredited University with the least expense. Looking to finish at UNLV when time permits.         High School Diploma  :   General   2003       Hibriten High School   City  ,   State  ,   USA      General Studies         Skills     Leadership Skills  Communication Skills  Customer Relations  Operations Management    "
CHEF,"         ASSISTANT CHEF         Professional Summary    I am seeking a competitive and challenging environment where I can serve your organization and establish a career for myself. I want to excel in this field with hard work, perseverance and dedication.      Education and Training      Bachelor's Degree  :  Healthcare Administration   Jan 2016     NEW ENGLAND COLLEGE  ,   City  ,   State      GPA:   Graduated Magna Cum Laude    Healthcare Administration Graduated Magna Cum Laude        Associate's Degree  :  Culinary Arts   Sep 2005     ART INSTITUTE OF WASHINGTON  ,   City  ,   State      Culinary Arts        Skill Highlights          Personal and professional integrity  Relationship and team building  Proven patience and self-discipline  Effectively influences others              Professional Experience      Company Name    City  ,   State    Assistant Chef   01/2012   to   06/2014       Led and trained workers of 4 in food preparation, service, sanitation, and safety procedures.  Resolved customer complaints regarding food service.  Purchased or requisitioned supplies and equipment needed to ensure quality and timely delivery of services.  Observed and evaluated workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.  Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.  Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.  Assigned duties, responsibilities, and work stations to 4 employees in accordance with work requirements.  Conducted meetings and collaborated with other personnel to plan menus, serving arrangements, and related details.          Company Name    City  ,   State    SBA-Kitchen   07/2010   to   05/2014       Check the quality of raw or cooked food products to ensure that standards are met.  Prepare and cook foods of all types, either on a regular basis or for special guests or functions.  Assists Executive Chef and Sous Chefs with preparing food for Presidential functions. Assists Chefs with preparing meals for the first family.  Follow recipes and presentation specification as set by the White House staff and Executive Chef.          Company Name    City  ,   State    Restaurant Cook   08/2008   to   06/2009       Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.  Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.  Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.  Portion, arrange, and garnish food, and serve food to waiters or patrons.  Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.  Consult with supervisory staff to plan menus, taking into consideration factors such as costs and special event needs.          Company Name    City  ,   State    Cook   08/2005   to   06/2008       Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.  Substitute for or assist other cooks during emergencies or rush periods.  Carve and trim meats such as beef, veal, ham, pork, and lamb for hot or cold service, or for sandwiches.  Take and record temperature of food and food storage areas such as refrigerators and freezers.  Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.          Company Name    City  ,   State    Accounts Receivable   10/2003   to   08/2005       Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.  Operate computers programmed with accounting software to record, store, and analyze information.  Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.  Receive, record, and bank cash, checks, and vouchers.  Comply with federal, state, and company policies, procedures, and regulations.  Code documents according to company procedures.  Match order forms with invoices, and record the necessary information.  Perform general office duties such as filing, answering telephones, and handling routine correspondence.  Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.  Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.          Company Name    City  ,   State    Administrative Assistant   03/2002   to   10/2003       Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.  Set up and maintain paper and electronic filing systems for records, correspondence, and other material.  Locate and attach appropriate files to incoming correspondence requiring replies.  Open, read, route, and distribute incoming mail or other materials and answer routine letters.  Make copies of correspondence or other printed material.  Mail newsletters, promotional material, or other information.          Skills     Exceptional listener and communicator who can convey information verbally and in writing. Computer-literate with extensive knowledge, covering applications of word processing, spreadsheets and e-mail. Resourceful team player, which excels at building and trusting relationships with customers and colleagues. Problem-solver who can generate workable situations and resolve complaints.    "
CHEF,"         EXECUTIVE CHEF       Executive Profile     More than twenty years of progressively responsible experience as a dynamic, resourceful and skilled Executive Chef with a proven success record in both fine dining and catering. Associate of Occupational Studies in Culinary Arts from The Culinary Institute of America. Supervised a staff of 40 to prepare as many as 5,000 meals per day. Highly organized; initiated and coordinated all pastry production for four restaurants and a catering company. Very professional; experienced in developing new food concepts and applications        Skill Highlights          Multi-operation hospitality management  High degree of drive and determination  Proven leadership skills       Special dietary needs expert  Adaptable  Staff development talent             Core Accomplishments     Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food.Created and explored new cuisines. Milwaukee Journal Sentinel Carol Deptolla's Top 30 Restaurants of 2011.       Professional Experience      Executive Chef   11/2014   to   Current     Company Name   City  ,   State       Effectively plan and develop menus for the club considering factors such as product availability, food and service cost, marketing conditions and business volume.  Ensure the correct preparation and presentation of a consistent level for all food items prepared through production and demonstration.  Full accountability and responsibility for all Caf√©/Kitchen operational functions. Additional roles in Ordering, Receiving, Inventory and Loss Prevention.   Developed Scratch Pastry Program to produce and distribute from Bristlecones's kitchen to sister clubs.          Premium Club Chef   01/2014   to   11/2014     Company Name   City  ,   State       Directly responsible for food and labor costs, menu development, recipe creation and standardization of recipe production to ensure consistency.  Promote positive public relations with guests.  Oversaw three fine dining kitchen operations and all aspects of food production to ensure high quality food standards are met on a daily basis.  Change menus daily for two outlets and pastry menu for each home stand.  Responsible for all non-game day catered events and some game day events.  Extensive travel to other DNC venues to aid in support in playoffs and championship games for baseball and football.          Executive Pastry Chef   03/2013   to   01/2014     Company Name   City  ,   State       Ensure brand quality, consistency and adherence to standards.  Developed sratch menu and implement new items for game stands.  Ensure that all pastries are consistently prepared and served according to the restaurants', outlets', and banquet facility portioning, and serving standards.  Extensive travel to other DNC venues to aid in support in playoffs and championship games for baseball and football.          Executive Pastry Chef   06/2012   to   03/2013     Company Name   City  ,   State       Ordered and controlled inventory.  Developed  scratch menu and implement daily specials.  Introduced new and modified existing recipes.  Responsible for all pastry and savory baked goods food costing.          Executive Chef   10/2009   to   09/2011     Company Name   City  ,   State       In this organic vegetarian restaurant I have created seasonal menus with a heavy emphasis on vegan, gluten-free and living food items.  Responsible for all pastry production for in- house and retail sale.  Develop own methods and recipes to create tasty vegetarian/vegan cuisine.  Supervised and evaluated staff, implemented budgets, fore casted trends and negotiated prices with vendors.  Developed and held monthly cooking classes for the public.          Executive Chef   09/2001   to   09/2003     Company Name   City  ,   State       Created all menus, oversaw all savory and sweet food production and kitchen staff, ordered and controlled food inventory.  Trained all kitchen staff and adhered to company budgets.  Developed and held cooking, baking and candy making classes for the public.          Executive Chef   06/1998   to   08/2001     Company Name   City  ,   State       Ordered and controlled inventory.  Developed  weekly menus and implemented daily specials.  Introduced new and modified existing recipes.  Worked on all baked goods for retail sale, which included wedding cakes, candies, savory pastries and other baked goods.          Executive Pastry Chef   04/1991   to   05/1995     Company Name   City  ,   State       Initially set up and coordinated all pastry department operations for the company managing four restaurants and a catering company on Pier 39.  Supervised and evaluated staff, implemented budgets, forecasted trends and negotiated prices with vendors.  Interacted with health inspectors and other regulators.  Ordered and maintained inventory.  Oversaw the distribution of product from central location.          Education      Associate of Occupational Studies  :   Culinary Arts   1991       The Culinary Institute of America   City  ,   State       Culinary Arts        Skills     Budgets, Cooking, Costing, Inventory, Managing, Public   Relations, Quality, Retail    "
CHEF,"         ASSISTANT CHEF         Highlights        Microsoft Word, Excel, PowerPoint, and Access              Experience         May 2015   to   Current      Company Name   Ôºç   City  ,   State          Assistant Chef     Oct 2008   to   Nov 2011       Developed and prepared meals.  Coordinated with manager and supervised kitchen staff.  Communicated with clients to fulfill their needs.         Financial Aid Office Assistant     Jun 2013   to   Jun 2015      Company Name   Ôºç   City  ,   State     Developed excel projects for budgeting, calculating student needs, etc.  Evaluated and processed numerous documents daily.  Performed data entry.  Consulted with students and assisted with financial aid documents.         Education      Bachelor of Science  ,   Finance							   CPA Eligible Business   June 2017     Portland State University   Ôºç   City  ,   State      GPA:   GPA: 3.84 GPA: 3.66   Finance							   CPA Eligible GPA: 3.84 GPA: 3.66 Business       Associate of Science     December 2014     Portland Community College   Ôºç   City  ,   State      GPA:   GPA: 3.89 President's List   GPA: 3.89 President's List       Languages    Fluent in English and
Spanish, conversational French      Skills    budgeting, clients, data entry, Fluent in English, financial, conversational French, Access, Excel, PowerPoint, Microsoft Word, Spanish   "
CHEF,"         MANAGER/PIZZA CHEF       Summary       Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste.¬†    Skilled Pizza Chef with exceptional knowledge of baking times, methods, temperatures and flavors. Understands proper function and maintenance of all pizza utensils and equipment.   Pizza Chef¬†possessing an innate skill in creating exceptional menu items. Leads productive working environments.    Motivated Pizza Chef¬†¬†offering over 30¬†years experience in the food industry. Focused on high standards for taste and quality, while maintaining profitable margins. Superior communication and leadership skills.    Flexible person¬†who excels in a fast-paced environment looking for a position with growth opportunities.    Outgoing and¬†familiar with cash and food handling procedures. Possesses strong communication and time management skills.    Meticulous and¬†excellent at juggling multiple tasks and working under pressure. Broad industry experience.    Experienced and¬†professional with strong leadership and relationship-building skills.       Highlights          Quick problem solver  Thrives in fast-paced environment  Committed team player  Courteous, professional demeanor      Able to work in continuously-standing position    Prefer to work nights and weekends  Assumes 100% responsibility for quality of products            Experience      Manager/Pizza chef   01/1989   Ôºç   04/2007     Company Name     City  ,   State       Made gourmet Pizza, neapolitan pizza, pan pizza, sicilian stromboli, calzone, insideout pizza, bolibuns, garlic knots, Helped with fryer and grill when needed.  Inventoried and restocked items throughout day.  Developed and maintained positive working relationships with others to reach business goals.  Routinely cleaned work areas, glassware and silverware throughout each shift.  Skillfully promoted items on beverage lists and restaurant specials.  Developed and maintained positive working relationships with others to reach business goals.  Inventoried and restocked items throughout day.  Verified cash drawer against the day's receipts.  Restocked, refilled condiments, organized pantry area and swept and mopped floors.  Assertively upsold beverages, appetizers and desserts.  Assisted co-workers whenever possible.  Operated all kitchen equipment adeptly.  Stocked and maintained cleanliness of stations.          Cashier   05/2008   Ôºç   02/2013     Company Name     City  ,   State       Cashier,hogies and steaks.* Consistently provided professional, friendly and engaging service.  Skillfully promoted items.  Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.  Demonstrated genuine hospitality while greeting and establishing rapport with guests.  Provided friendly and attentive service.  Verified cash drawer against the day's receipts.  Maintained complete knowledge of restaurant menu.  Assisted with guest inquiries, take-out orders and restaurant cleanliness.  Operated all kitchen equipment adeptly.  Routinely removed trash and debris from restaurant.  Stocked and maintained cleanliness of stations.             01/1985   Ôºç   Current       House painter Painted surfaces using brushes, spray guns and paint rollers.  Applied putty, wood filler, spackling and caulks to prep uneven surfaces.  Mixed and matched paints according to customer specifications.  Applied primer, paints, varnishes and lacquers to walls and surfaces.  Protected all surfaces with drop cloths prior to and during painting.  Applied exterior caulking to building joints and seams.  Performed flat glass repairs and minor structural repairs to concrete and wood decks, window trim, windows and door casings.  Minimized disruption of client space and thoroughly cleaned up after the completion of each job.  Taped around windows and fixtures prior to painting walls.  Painted indoor areas such as hallways, bathrooms and lobbies.  Cleaned and properly stored all paint equipment and supplies at the end of each work day.  Bid on projects, prepped the sites and completed the projects in line with customer specifications.  Cleaned the exterior of buildings using a motorized power washer.  Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.  Climbed scaffolding, staging, ladders and planks to reach work area surfaces.  Worked a flexible schedule, including some holidays and weekends, depending on the shifting needs of each project.  Selected the proper amount and type of thinners and accelerant to be used for each specific job.  Applied paint with cloth, brush, sponge and fingers to create special effects.  Completed tear-down of existing structures and prepared for new construction.  Accurately estimated time and materials costs for projects.  Requisitioned new supplies and equipment.  Cleared drains and downspouts and cleaned gutters.  Loaded and unloaded building materials used for construction.  Set ladders, scaffolds and hoists in place for taking supplies to roofs.  Sprayed walls with waterproof compound.  Blended paints and correctly matched colors.  Installed waterworks.          Education       1986   High School Diploma  :  South Philadelphia High School      City  ,   State              Skills       Quick problem solver  Thrives in fast-paced environment  Committed team player  Courteous, professional demeanor   Able to work in continuously-standing position¬†  ¬†Prefer¬†to work nights and weekends  Assumes 100% responsibility for quality of products    "
CHEF,"         SOUS CHEF       Work Experience      Sous Chef     Jul 2010        Company Name   Ôºç   City  ,   State     Assisted cooks in the preparation of green salads, fruit salads and pasta salads.  Worked the saut√© and fry stations.  Plated and distributed completed dishes to waiters.  Improved the accuracy of filled orders by changing the procedure of sharing tickets.  Took inventory and placed orders, assisted in the food and beverage operations.         Front Desk Agent      Company Name   Ôºç   City  ,   State     Assisted the Property Coordinator with daily tasks and worked on hotel computer programming systems Worked with HR department to control staffing and perform employee performance evaluations.  Handled property functions on daily basis to ensure best performance and persistent upgrading in customer service, employee proficiency, performance, marketing, property ambience and income.  Handled room reservation Adjusted auditing reports Received and send telephone messages and facsimiles.         Front Desk Manager     Jan 2013   to   Jan 2014      Company Name   Ôºç   City  ,   State     Process guest registration including calculation and collection of payment Conduct night audit as assigned Processed all financial transactions including the verification and processing of credit card transactions in accordance with company policies and procedures and complete shift reports Maintain room status inventory Respond to guest inquires and request regarding hotel services, reservations, local attractions, directions, etc.  Efficient in several software systems PBX and OPERA Perform work duties in accordance with safety and security policies and procedures Guest Service Recovery- Night Audit IHG Rewards Gold Level Rewards Champion Kept track of all enrollments for reward members Maintained excellence according to IHG's standards for monthly enrollments Completed several IHG Rewards Compliance training seminars.         Baquet- Front desk     Jan 2010   to   Jan 2013      Company Name   Ôºç   City  ,   State     Assisted with administration work, contracts, contract changes, certificates.  Prepared access cards, ordered products.  Selected the right candidates for the company's needs.  Became familiar with various laws such as ADA, FMLA, and Workers Compensation.         Front Desk Agent     Jan 2011   to   Jan 2012      Company Name   Ôºç   City  ,   State     Accomplished appointment scheduling, data entry and revenue management, met sales goals.  Interact with customers on a daily basis via face to face or multi-line phone Prep Cook (Banquet Upheld Department of Health policies by maintaining a sanitary and pleasant dining environment Prepared meals to customer satisfaction and performed inventory management.         Shift Supervisor/ Host     Jun 2007   to   Dec 2007      Company Name   Ôºç   City  ,   State     In charge of all hosts/ hostesses during my time as shift supervisor, responsible for the front of the house.  Checked time sheets to ensure employees were clocking out properly, trained new employees on POS system.  Perform work duties in accordance with regulations such as OSHA, HAZCOM, and Blood Borne Illnesses.         Career Overview      A highly- motivated, productive and customer-focused team player with strong communication, interpersonal, organizational, time management, analytical and problem solving skills. Reliable and dedicated with the ability to grasp and apply new procedures quickly; organize and prioritize tasks to meet deadlines and adapt readily to new challenges.        Core Strengths          Promoting hotel facilities Customer service Hospitality  Supervising  Resolving guest disputes  Project Management  Marketing  Experienced in multiple reservation systems  Strong influencing & communication skills.      In-depth knowledge of the hotel, hospitality, leisure and service sector.  Able to identify, understand and give priority to urgent issues.  Working long hours, under pressure and tight deadlines.  Accounting  Revenue Management            Accomplishments     Hilton Garden Inn Opening Team Member   Woodbridge, Virginia        Educational Background      Master's  ,   Business Administration   2015     Stratford University   Ôºç   City  ,   State      GPA:   GPA: 3.8 Magna Cum Lade   Business Administration GPA: 3.8 Magna Cum Lade       Bachelors of Arts  ,   Hospitality Management   2013     Stratford University   Ôºç   City  ,   State  ,   USA    Hospitality Management        Associate of Applied Science  ,   Advanced Culinary Arts   2010     Stratford   Ôºç   City  ,   State  ,   USA    Advanced Culinary Arts (C.C.)        Certifications and Trainings        City  ,   State      TIPS certified  CPR-AED Certified  Certified Food Handler, State of Virginia   Food Management Professional, State of Virginia  IHG Training   OnQ Training  Certified Culinarian 2010        Skills     ADA compliance, auditing, computer programming, contracts, CPR, credit, customer satisfaction, customer   service, data entry, Department of Health, financial, HR, inventory management, Cost accounting, marketing, access, PBX, policies, POS, safety, sales, scheduling, seminars, staffing, supervisor,     "
CHEF,"         EXECUTIVE CHEF       Professional Summary     Executive Chef ¬†with  20 ¬†years of experience cooking in American, Mexican, Asian, French and Seafood¬†environments. Prior work as prep cook, line chef, and sous chef.  Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings.  Bilingual Chef¬†with  20¬† years in cooking, hiring and training staff, creating schedules and managing labor costs.   Executive Chef possessing an innate skill in creating exceptional menu items. Leads productive working environments that attract top-notch talent.        Skills           American/French classic¬† cooking technique  Beautiful presentation of food   Mexican/American¬† cuisine expert  Effective planner  Extensive catering background  Food presentation talent      Employed at  CAMPEON , featured in  Village Voice ""Critics' Picks"" column.  Employed at  LOLITA/REDLULU , featured in  The New York Times¬† Critics' Picks"" column. Two Stars            Work History      Executive Chef     12/2013
                                to   08/2014      Company Name   ‚Äì   City  ,
                              State      Assisted the owner to create a new sports bar/restaurant concept.  Developed recipes and plate presentations.  Responsible for the ordering and choosing Chinaware, small wares, silverware and glassware.  Created Menus, prep lists for each station and delegated duties to each member of the HOH.  Coordinated activities concerning food preparation, kitchen, and storage areas.  Monitored food production areas for safety and sanitation practices and procedures.  Set up production cycles, ensures proper inventory levels were available.  Hands on execution of the line; directing kitchen employees with food production.  Conducted proper pre-meals and other educational seminars with front of the house employees.  Purchased food items and various products for the operation of the restaurant.  Reduced food costs by  28 ¬†percent by using seasonal ingredients, setting standards for portion size and minimizing waste.  Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.  Maintained updated knowledge of local competition and restaurant industry trends.  Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.  Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.  Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.  Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.  Achieved and exceeded performance, budget and team goals.  Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.  Created and managed budgets for operations and capital equipment.  Prepared operational reports and analyses and made appropriate recommendations about progress and negative trends.  Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.  Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.         Executive Sous Chef     10/2012
                                to   11/2013      Company Name   ‚Äì   City  ,
                              State         Responsible for receiving purchases, checked schedules and opening of the kitchen restaurant.  Catered large corporate events, fashion/restaurant weeks and the holiday season.  Responsible for maintaining cleanliness and order in the absence of the executive chef.  Conducted proper pre-meals and other educational seminars with front of the house employees.  Responsible for running the restaurant when the Executive chef went on vacation.  Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.  Promptly reported any maintenance and repair issues throughout our service log.  Expertly managed 40¬†staff and maintained appropriate staffing levels throughout shifts.         Executive Chef     05/2009
                                to   08/2012      Company Name   ‚Äì   City  ,
                              State      Created charts for cleaning efficiency, food and labor controls.  Created detail recipes and standards for menus and specials.  Managed BOH operations at both restaurants in Connecticut.  Reduced food costs by  28 ¬†percent by using seasonal ingredients, setting standards for portion size and minimizing waste.  Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.  Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.  Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.  Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.  Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.  Practiced safe food handling procedures at all times.  Successfully reduced the restaurant's annual food and labor costs by  [number]  % through proper budgeting, scheduling and management of inventory.         Working Chef     01/2007
                                to   01/2009      Company Name   ‚Äì   City  ,
                              State      An exclusive 100-seat nightclub serving a French/American modern global Tapas menu.  Developed new menu design, recipes and plate presentations.  Overhauled food and labor controls for better efficiency.  Responsible for food and beverage inventory, purchases and controls.  Verified proper portion sizes and consistently attained high food quality standards.  Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.  Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.         Lead Line Cook/Sous Chef     01/1992
                                to   01/2007      Company Name   ‚Äì   City  ,
                              State         Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.  Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.  Verified proper portion sizes and consistently attained high food quality standards.  Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.  Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.  Led shifts while personally preparing food items and executing requests based on required specifications.  Achieved and exceeded performance, budget and team goals.  Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.  Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.  Practiced safe food handling procedures at all times.         Education      Bachelor of Arts  :   Philosophy     2001     City College of New York    -
                          City  ,
                          State        Philosophy Member of Philosophy¬†Club  Received half¬†Scholarship for a Master Degree.         Certifications    NYC Qualifying Certificate in Food Protection # 07-06676
Serv-Safe Certification # 6561937      Skills    Budgeting, charts, concept, Cooking, directing, English, Special Events, fashion, French, Inventory, Optimization, Organizing, policies, presentations, speaker, Purchasing, quality, Receiving, Safety, Scheduling, seminars, Spanish      Additional Information      PRESS
http://blogs.villagevoice.com/forkintheroad/2014/06/campeon_a_championship_caliber_sports_bar_arrives_in_flatiron.php
http://www.nytimes.com/2012/01/08/nyregion/red-lulu-cocina-in-south-norwalk-review.html?_r=2&partner=rssnyt&emc=rss&
http://www.nytimes.com/2010/08/15/nyregion/15dinect.html     "
CHEF,"         EXECUTIVE CHEF         Professional Summary    To join an organization that will allow me to apply my experience and knowledge.      Skills                    Work History      Executive Chef  ,     01/2008
                            to   Current     Company Name   ‚Äì   City  ,
                          State      Prepare daily meal preparation for 500 & 4000 man ""Work Force Camps"" in remote locations with 4 daily meals and transportable lunches.  Provision & Prepare meals for Commercial Fishing crews of 250 Individuals.  Develop and cost menu items for targeted food cost.  Establish & maintain purveyor relationships.  Negotiate property, equipment leases and sales.  Oversee Food & Beverage operations for multiple site locations to include administration of weekly purchasing budget.  Establish par/prep standards, i.e.  FIFO, label and dating foods.  Perform/Train staff in all ""line"" positions & FOH/BOH functions as required.  Interview, hire, train & review employees as necessary.  Maintain consistent interviewing and hiring practices.  Develop and create all banquet/catering menus.  Plan all private and special events.  Maintain consistent HACCP, Serve-Safe and Alcohol Service standards and relative documentation wherever required.  Direct Supervision of 25-50 Employees.  Oversee all Retail operations.  Recipe Design/Menu Engineering.  Manage procurement & Logistics for all outlets Retail & Hospitality Maintain High level of Customer Service Business Plan Development Location Evaluation Management Services Menu Design & Layout Restaurant & Brewery Design Equipment Purchasing Design Consultation Restaurant Systems and Policies Author employee standards manual.  Create and facilitate all staff training manuals and related position testing.  Budgeting & Financial Controls Develop/implement all marketing & advertising strategies.  Analyze and implement necessary changes to improve guest service or staff efficiency.  Sales Floor Merchandising/Planograms.  Recipe Development/Menu Engineering.         Operations  ,     01/1997
                            to   01/2000     Company Name   ‚Äì   City  ,
                          State      Corporate Menu Development, Costing, and Procurement/Logistics for Remote Camps Contract Negotiations for Food Brokerage and Shipping.  Planning and preparing daily meals for passengers and crew.  Vendor Relationships and price negotiations.  Solid relationships with Culinary Unions.  Responsible for safe and organized operation of galley.  Organized and planned galley tours for onboard passengers.  Positive and consistent interaction with passengers.  Serve-Safe CFPM, HACCP USDA/FDA, Alaska, Washington, Oregon Certified Food Handler.  Budget forecasting for all individual restaurant entities to include food, labor and beverage and diverse costs based upon specific operations.  Operational adherence for Franchisee of 2 QSR and other Fast Food operations to include corporate oversight of Food, Labor and Controllable Costs.  QSR 18-21%  Full Service 30-32% & Overall labor costs) Responsible for ordering & inventory control.  Oversee complete Food & Beverage Operations of multiple full service restaurants.  Manage the production of 175-400 covers nightly with 5-8m in annual sales.  Supervision of 475 Seasonal & Fulltime Staff with multiple locations.  Training all FOH to include Wine & Beverage service and relative food pairings.  Training of all BOH to include Food Handling, Safe Practices, FIFO and Kitchen Systems and recipe/plating adherence.  Recipe Design/Menu Engineering Corporate Chef Of 10 Vessel Organization SALES/MARKETING Sales, Merchandising and delivery of high quality varietal wines, foods and beverages.  Customer Service Training for Sales Staff Overall vineyard management of 37 acres.  Product Sales Forecasting and Ordering Trends.  Sales Staff Training & Merchandising.  Develop Strategic Sales and Marketing Plan.  Co-host weekly radio show.  Responsible for performance reviews of all Sales & Culinary Staff.  Oversee Weekly Sales Meetings & Supervision of 15 Sales Staff.  Store Set/Re-Set According To Plan-O-Gram.  Implement and Develop Key Performance indicators for all staff, both Sales and Culinary Divisions.  Create & Develop Sales Incentive Programs Primary Organizer for Community & Catering/Banquet Events.  Implement Bi-Annual Sales Retreats.  Route Sales.  The above listed experience was the parent company of Food Service Associates)Castile Trucking,  The Shanghai Caf√©, Tai-Tung, Four-Seas, Alaska Sightseeing Cruise West,  Chili's of Westminster, Wendy's Of The Rockies,  The Gallery Restaurant & Lounge (2 Locations) The Quality Hotel Tacoma Dome, Crown Pacific Inn, Ernst Home Centers , Paul's Grocery,  Mt Baker Vineyards & The Hungry Halibut Restaurant & Lounge.         01/1986
                            to   01/2008           Education      M.S  :   Hospitality Management  ,
                              Wing Luke University, Shanghai Province, Peoples Republic of China   -         Hospitality Management       B.P.S  :   Culinary Management  ,
                             Culinary Management       Accomplishments      U.S.  Naval Culinary Training, USNTC, San Diego, Ca.  USS Esteem MSO-438,   Member of US.  Naval Culinary Team  1977-1980 Internship-Victor Rossellini, Owner, Rossellini's 410, Seattle, Washington Internship-Trotter's Restaurant, Chicago, Illinois LICENSES/AFFILIATIONS American Culinary Federation # 234185 C.E.C.  SERVE SAFE #7361161,  HACCP, USDA/FDA,  Alaska, Washington and Oregon Food Handler's Card TIPS/TAMS Certification,  National Restaurant Assoc, Pro-Start Mentor/Coach NSTC Certification, First-Aid, CPR & AED, TWIC, FAA Security Clearance and Merchant Mariner's Documents- United States Coast Guard.        Skills    advertising, Budgeting, Budget, Bi, Business Plan Development, Consultation, Contract Negotiations, Customer Service, Customer Service Training, delivery, documentation, special events, Fast, Financial, forecasting, hiring, inventory control, Layout, Logistics, Marketing Plan, marketing, Meetings, Merchandising, negotiations, Organizer, performance reviews, Policies, Procurement, Purchasing, Quality, radio, Retail, SALES, Sales Forecasting, Shipping, Staff Training, Strategic, Supervision, Author   "
CHEF,"         EXECUTIVE CHEF           Summary     Executive Chef with a two year culinary degree and one year experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently.  Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment.       Highlights          Combat Life Saver Course, Camp Parks, Ca 11/29/2007   Department of Defense Certified Mediator Course, Fort Riley, Ks 05/25/2007 Contractor Representative Course, Fort Gillem, Ga 01/12/2007   Department of the Army Inspector General Course, Fort Belvoir, Va 09/30/2005 Advanced Non-Commissioned Officers Course, US Army, Fort Leonard Wood, Mo 06/28/2005   Small Group Instructor Training Course, US Army NCO Academy, Fort Dix, NJ 11/22/2002 Observer Controller Trainer Course, Camp Shelby, Ms. 09/27/2002 Drill Sergeant School, US Army NCO Academy, Fort Leonard Wood, Mo 10/12/1995   Marine Corp Non-Resident Leadership Course, Fort Leonard Wood, Mo 02/17/1995 Instructor Training Course, US Army, Fort Knox, Ky 04/15/1994       High volume production capability  Focus on portion and cost control  Focused and disciplined  Inventory management familiarity            Accomplishments     Finalist in the Downtown Meridian Earth Bounty Chopped Completion Contest.  Two time President's List for Honor Recognition  Successfully managed a kitchen staff of 12 employees during high volume. breakfast, lunch, and dinner services for more than 175 diners each day.       Experience      Executive Chef    January 2014   to   October 2014     Company Name   Ôºç   City  ,   State      Responsible in planning all aspects of dietary operations, including setting priorities and job assignments for a one hundred and twenty person assisted health care facility to include seventy five staff members.  Managed dietary budget to include labor cost, forecasting, and ordering.  Responsible for the quality and appearance of food, the morale of the staff.  Developed positive relationships on behalf of company with residents, families, and state and local government officials.          Associate Pastor    March 2013   to   Current     Company Name   Ôºç   City  ,   State      Assist Senior Pastor as the church's Outreach Minister by mentoring and counseling members of the church and community who have or is continuing to struggle with drugs and alcohol.  Prepared when called upon to preach sermons and assume leadership role when the Senior Pastor is away.  Responsible for preparing Wednesday Evening Meals for up to seventy five church members.          Warehouse Worker/Delivery Driver    July 2011   to   October 2012     Company Name   Ôºç   City  ,   State      Assisted Warehouse Manager and Shop Manager with the loading and off loading of equipment and logistics off of large trucks.  Was often called upon to transport trucks to various locations throughout the country.          Safety Director/Office Manager    August 2010   to   June 2011     Company Name   Ôºç   City  ,   State      Responsible for ensuring the safe practice of truck drivers, mechanics, and oilfield workers throughout East Central Mississippi and West Alabama.Coordinates and implements a training program in occupational and environmental safety.  Responsible for the quality assurance inspections of equipment and personnel before, during, and after operations.  Responds to accidents and recommends changes to policies and procedures when necessary.          Master Sergeant    January 1983   to   July 2010     Company Name   Ôºç   City  ,   State      Passed on to others, who are in leadership positions instruction and guidance in effort to enhance unit effectiveness based on own experiences.  Assisted the Commanding General in determining the state of discipline, morale and readiness throughout the 311th command which consists of over 6,300 service members on four different base camps in Kuwait.  Conducted Inspector General Inquiries, along with high profiled investigations and inspections.  Received and analyzed complaints from Soldiers and Government Civilian Employees, then ran reports and data to determine possible violation of military or federal law, or policies set by the appropriate commanders then assisted the Command IG in making recommendations for action.          Senior Instructor and Course Manager    November 2002   to   October 2005     Company Name   Ôºç   City  ,   State      for the Primary Leadership Development Course, responsible for the health, welfare, morale, training, and administration of over 900 Soldiers annually.          Education      Observer Controller Trainer Course, Camp Shelby, Ms. 09/27/2002 Drill Sergeant School, US Army NCO Academy, Fort Leonard Wood, Mo 10/12/1995
Marine Corp Non-Resident Leadership Course, Fort Leonard Wood, Mo 02/17/1995 Instructor Training Course   :     4 1994    US Army                  Basic Non-Commissioned Officer Course, Fort Leonard Wood, Mo 05/01/1992 Primary Leadership Development Course, US Army, Fort Knox, Ky

03/11/1988 Quarry Machine Operator Course, US Army, Fort Leonard Wood, Mo 11/24/1987

Combat Bridge Builder Training, Fort Leonard Wood, Mo   :     3 1984      City  ,   State              Ministry/Leadership   :   Ministry  ,   2010    Vanguard University of Southern Cal   Ôºç   City  ,   State              Culinary Arts Degree   :   Culinary  ,   12 2014    Meridian Community CollegeMeridianMS   Ôºç   City  ,   State       Intern Program with hands on Experience: 20 Hours Baking and Pastry 10 Hours Food Handling 10 Hours Production 10 Hours Dishwashing/Stewarding 20 Hours Garde Manger (Cold Food Production) 60 Hours Hot Line (Grill, Saute, Fry, Food Production) 10 Hours Management/Leadership Observation  Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine         Small Group Instructor Training Course   :     12 2002    US Army NCO Academy   Ôºç   City  ,   State              Skills    Army, Basic, budget, Ca, Controller, counseling, drivers, forecasting, Government, instruction, Instructor, Leadership, Leadership Development, law, local government, logistics, mentoring, personnel, policies, quality, quality assurance, safety, Trainer   "
CHEF,"         SUSHI CHEF       Executive Profile    14 years experience in high end restaurants with a background in French, Japanese and Peruvian Cuisine.¬†Expertise in all facets of kitchen management, including Food cost Percentage, labor cost budgeting, scheduling, menu developing and strategic planning.¬†        Professional Experience     May 2005   to   November 2011     Company Name   City  ,   State     Sushi Chef      In charge of daily operation in the sushi bar, quality control, monthly inventory, menu developing, scheduling for 10 employees.¬†       November 2011   to   January 2015     Company Name   City  ,   State     Executive Sous Chef      In charge of daily operations, menu developing, Monthly inventory, scheduling for 50 people,       January 2016   to   Current     Company Name   City  ,   State     Corporate Chef      In Charge of daily operations of all restaurants, Menu developing, Scheduling for 90 people, Food Cost Percentage, Labor Cost control, Hiring, Monthly Inventory.        Education     2006     Le Cordon Bleu    City  ,   State  ,   usa     Associate of Arts  :   culinary arts          "
CHEF,"         SOUS CHEF         Summary    Reliable, high-performing, individual with 5+ yrs providing excellent service in the restaurant and cooking industry. Seeking new opportunities within the  industry to expand my knowledge, provide challenges, and include room to grow. Over a year of experience baking unique and delicious pastries, cakes, and pies. Capable of adapting to regional tastes and various diets. Continuing education includes a range of certifications for handling food, catering style, slope work, and food plating. Admirable experience in preparation and presentation of cold foods. Exemplary knowledge of food hygiene in concordance with proper food handling regulations.¬†Skilled in knife techniques including, but not limited to, chopping, dicing, cutting, and carving. Able to evaluate and comprehend cooking documents including manuals and recipes. ¬†Excellent team-building and conflict resolution skills.      Experience      Company Name    City  ,   State    Sous Chef   03/2017   to   Current     Works with the executive chef to produce diversified menus in accordance with the restaurant's policy and vision. Produces high quality dishes that follow up the established menu and
clients' requirements. Helps plan the food design in order to create a perfect match between the dish's aspect and its taste. Helps train the auxiliary kitchen staff in order to provide best results in
minimum time and using at the maximum the available resources. Maintains order and discipline in the kitchen during working hours. Ensures the hygiene and food safety standards are met in all stages
of food preparation.        Company Name    City  ,   State    Garm Chef   05/2016   to   Current     Prepare cold food items for a kitchen, such as salads, sandwiches, amuse, soups, cheese plates, charcuterie and desserts. Follow day to day recipes of new and existing dishes while finding ways to help improve day to day operation of the position. Maintain a clean and organized work environment.        Company Name    City  ,   State    Lead Cook   10/2014   to   05/2016     Exhibited thorough knowledge of foods, beverages, and supervisory duties¬†as Lead Cook while directing operations in kitchen. Responsible for 5 associate cooks during shift. Performed kitchen walk-through to gauge preparedness, freshness of food, and cleanliness of work areas. ¬†Oversaw the preparation and service of all food including, but not limited to, storage of kitchen equipment, maintaining kitchen sanitation, and safety standards.        Company Name    City  ,   State    Front Desk   04/2012   to   06/2013      Greeted guests in a timely manner. Managed registration process by checking identification and ensured accuracy of provided credentials. Handled check-ins and checkouts. Operated hotel switchboard, took calls, and provided information. Answered inquiries regarding the hotel services, charges, and dining facilities. Balanced cash at the end of each shift and generated accounting reports.           Education        Culinary Arts    Expect to pursue                    Graphic design    University of Alaska Anchorage  ,   City  ,   State  ,   United States    Completed one year of general requirement classes before deciding to pursue other ventures.        HS Diploma     2004     Seward High School  ,   City  ,   State  ,   United States            Skills    Excellent leadership qualities, passion for culinary arts, excellent customer service skills, enthusiastic people person, self-driven, dedicated.   "
CHEF,"         EXECUTIVE CHEF         Summary     Over 29 years experience in front and back of house. ¬†Seeking a Management position. Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste. Executive Chef with 4 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently.¬†            Highlights          Kitchen, Bar, & Dining Room
Operations

Integrated Inventory Control

  Promotions & Up-selling

  Budgeting / Profit & Loss
  Management

Safety & Sanitation Compliance   Innovative Menu Planning  Vendor Management & Negotiation      Strategic Kitchen
Planning   Budget Management Culinary   Staff Training and Development   Menu Management   Team Building and Leadership¬†  Outstanding¬†Guest Relations             Experience      Company Name    City  ,   State    Executive Chef   08/2010   to   08/2014       Innovative menu development and planning.  Food and labor cost control.  Food presentation and preparation.  Managed special events.  Purchasing and inventory management.  One on one customer relations with clientele.  Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.  Training and developing employees.          Company Name    City  ,   State    Kitchen Manager   08/2009   to   07/2010       Recommended measures for improving work procedures and workers performance.  Created work schedules and organized employee time sheets.  Assign duties, responsibilities, and work stations to employees in accordance to with work requirements.  Performed various financial activities such as cash handling, deposits and payroll.  Observe and evaluate workers and work procedures to insure quality and standards.  Complete disciplinary write-ups and performance reports.          Company Name    City  ,   State    Sous Chef   08/2007   to   09/2009       Help train, develop and grow kitchen staff.  Planning, preparing and direction food operations in kitchen and outgoing catering orders.  Making sure all kitchen staff works to the highest culinary standards.  Checking quality and quantity of food received from suppliers.  Giving both positive and negative feedback to staff on a daily basis.  Making sure that all in house kitchen and catering policies were implemented.  Training and developing employees.          Company Name    City  ,   State    Lead Expeditor/Customer Service Rep   04/2005   to   08/2008       Delivering catering orders to surrounding airports.  Customer service.  Data entry using Quick books.  Packaging and labeling orders for outgoing deliveries.  Shopping for special requests throughout San Diego Area for an elite clientele.  Training and developing Employees.  Skills: Consistently working to high standards, Gain in-depth familiarity with any kitchen's operations,
Serve Safe Management Certified, Knowledge of different styles of cooking, Resolving personal conflicts
between staff members.  Constantly working hard to achieve personal goals and objectives. Process improvement
analysis and implementation.          Education        Restaurant/Hotel Management    2017     Penn Foster                    Management Serve Safe Certified   2015       City                Skills    Consistently working to high standards, Gain in-depth familiarity with any kitchen's operations, Serve Safe Management Certified, Knowledge of different styles of cooking, Resolving personal conflicts between staff members, Constantly working hard to achieve personal goals and objectives, Process improvementanalysis and implementation   "
CHEF,"         EXECUTIVE CHEF       Summary    Motivated professional with exceptional skills as both chef and manager. Over ten years of experience in the restaurant industry. Exceptional leadership and interpersonal skills. Proven ability to succeed in a high-pressure, challenging environment while maintaining a calm demeanor. Expertise in a variety of different cuisines and cooking techniques.      Highlights          Food Safety and Sanitation  Sous vide technique  Staff Training and Development  Menu Development¬†      Batch Cooking  Ordering & Receiving  Labor & Food Cost Control            Experience     04/2014   to   08/2016     Executive Chef    Company Name   Ôºç   City  ,   State      Co-ordinated and executed meals for various corporate clients; from parties ranging from 20 to 500 guests.¬†  Implemented new cooking techniques and organizational protocols to lower food and labor cost.  Managed daily kitchen operations; identified and provided solutions for any problem areas.  Developed new menus in accordance with guests dietary needs and restrictions; vegan/vegetarian, gluten-free, etc.         06/2012   to   04/2014     Chef/General Manager    Company Name   Ôºç   City  ,   State      Developed food and beverage menu for a new fast-casual restaurant.  Created¬†standardized recipes to maintain quality control.¬†  Handled all hiring, training, scheduling and payroll.   Provided courteous and informative customer service in an open kitchen format.         06/2009   to   06/2012     Chef de Cuisine    Company Name   Ôºç   City  ,   State      Worked with executive chef to develop and execute a daily-changing menu in a fine-dining establishment.  Tasted and smelled all prepared dishes, and observed color, texture and garnishes.¬†  Initiated and maintained relationships with local farmers and ranchers to bring guests the highest quality ingredients while maintaining appropriate food and labor costs.          Education     2003     Bachelor of Arts  :   International Development with a minor in Spanish and Anthropology    University of Oregon   Ôºç   City  ,   State  ,   United States            Skills        Commitment to Quality  Well-tuned Palate  Communication  Fluent in Spanish  Team Building  Food Science  Software: Shopkeep, Excel, Caterease      "
CHEF,"         SUSHI CHEF           Experience      Sushi Chef  ,     05/2018   to   04/2019     Company Name   ‚Äì   City  ,   State      Working for SnowFox sushi inside a King Soopers.  Chef responsibilities include making rolls in the
morning for the rest of the day, prepping all the roll ingredients in the afternoon for the next days
morning shift, and putting away the order when it arrives.         Evening Cook/Breakfast Cook  ,     04/2016   to   01/2017     Company Name   ‚Äì   City  ,   State      Worked at The Winslow as an evening cook three nights a week and two mornings a week working
as the morning cook.  Cooper R.  Snook is the head supervisor of the kitchen who I thoroughly enjoy
working with and who taught me a lot of what I know now.         Cook  ,     07/2014   to   12/2015     Company Name   ‚Äì   City  ,   State      This was the job that I thoroughly enjoyed and learned a lot about myself as an individual and I
captured my work ethic.  My beginning duties included but were not limited to delivery orders.  I
excelled with this venture and by my end date I held the title of Assistant Manager.         Cook  ,     05/2014   to   07/2014     Company Name   ‚Äì   City  ,   State      A beginner job out of high school that I enjoyed and am glad I had the opportunity to work here.  It was
a face paced job that challenged me in many aspects of the food industry.  Health and safety with food
were very important factors for the tasks at hand.  Learning and applying health department codes
were a challenge, but I feel I gained knowledge about different avenues of this business.         Receptionist  ,     08/2012   to   05/2014     Company Name   ‚Äì   City  ,   State      I was awarded the opportunity to be employed at Poudre High School for my first job.  I was an
assistant receptionist to the front office.  I benefited from this position in many ways.  I was learned how
to interact with very diverse group of individuals.  My duties included assisting parents, students, staff
and outside visitors with any information or direction that was needed.  I benefited from the position in
many ways, however the most important was learning to be a professional under pressure.         Work History      Sushi Chef  ,   05/2018   to   04/2019     Company Name   ‚Äì   City  ,   State      Working for SnowFox sushi inside a King Soopers.  Chef responsibilities include making rolls in the
morning for the rest of the day, prepping all the roll ingredients in the afternoon for the next days
morning shift, and putting away the order when it arrives.         Evening Cook/Breakfast Cook  ,   04/2016   to   01/2017     Company Name   ‚Äì   City  ,   State      Worked at The Winslow as an evening cook three nights a week and two mornings a week working
as the morning cook.  Cooper R.  Snook is the head supervisor of the kitchen who I thoroughly enjoy
working with and who taught me a lot of what I know now.         Cook  ,   07/2014   to   12/2015     Company Name   ‚Äì   City  ,   State      This was the job that I thoroughly enjoyed and learned a lot about myself as an individual and I
captured my work ethic.  My beginning duties included but were not limited to delivery orders.  I
excelled with this venture and by my end date I held the title of Assistant Manager.         Cook  ,   05/2014   to   07/2014     Company Name   ‚Äì   City  ,   State      A beginner job out of high school that I enjoyed and am glad I had the opportunity to work here.  It was
a face paced job that challenged me in many aspects of the food industry.  Health and safety with food
were very important factors for the tasks at hand.  Learning and applying health department codes
were a challenge, but I feel I gained knowledge about different avenues of this business.         Receptionist  ,   08/2012   to   05/2014     Company Name   ‚Äì   City  ,   State      I was awarded the opportunity to be employed at Poudre High School for my first job.  I was an
assistant receptionist to the front office.  I benefited from this position in many ways.  I was learned how
to interact with very diverse group of individuals.  My duties included assisting parents, students, staff
and outside visitors with any information or direction that was needed.  I benefited from the position in
many ways, however the most important was learning to be a professional under pressure.         Education      High school diploma        Poudre High School               CIS  :   Computer Information Systems      Front Range Community College   -   City  ,   State           Summary    My name is Evan Elias, I have recently made the important decision about my career. Computers are
going fast and the world of computers is expanding to all the corners of the earth. I want to be part of
this ever-evolving staple of humanity. I also want to be able to cook and provide for people who cannot
do it themselves and be a contributor to technology in my course of life. I have taken many classes on
programming and taught myself about the IT aspect of computers. I am very strong in math and I like
to solve problems. I have taken many cooking classes and have worked in every position in a kitchen.      Highlights          I am very good under pressure from the experiences in the restaurant industry. I am very good with  Technology whether it be solving a simple internet bug or it being a big list of coding.      Assistant Manager  Delivery  Direction  Front office  Next  CODING  Receptionist  Safety  Supervisor            Skills     Assistant Manager, delivery, direction, front office, next, CODING, receptionist, safety, supervisor    "
CHEF,"         ROOM CHEF           Summary    Motivated, personable professional with broad range of food and beverage experience, as well as experience with some of the world's leading hotel management companies in customer service and guest relations. Very quick learner and great when performing alone or with a team. Flexible and versatile, very organized, and eager to anticipate challenges at a higher level.      Highlights          Sous vide technique  Contemporary sauce work  Food handlers card  Focused and disciplined  High volume production capability  Well-tuned palette  Focus on portion and cost control  Inventory management familiarity      Scheduling proficiencyStandard operating procedures  Problem resolution  Deadline-oriented  Microsoft Office  Spreadsheet development  Employee training and development  Safety-oriented  Superior communication skills  Team player  Conflict resolution  Skilled multi-tasker  Excellent judgment  Adaptable  Organized  Fast learner  Staff training and development  Data management  POS systems  Scheduling            Accomplishments     Nominated/Awarded Group Leader at The Culinary Institute of America       Experience      Room Chef    May 2014   to   September 2015     Company Name   Ôºç   City  ,   State      Responsible for the daily operations of kitchens for both casual dining restaurant and fine dining steakhouse, as well as management of the steakhouse front of house operations.  Experience includes scheduling, payroll, and overall management of 20+ employees, training and development, creating seasonal menus, inventories, purchasing and receiving and assisting in the organization and delegation for large functions and special events.  Through costing and menu changes, reduced food cost percentage in both restaurants by 10%.  Slashed the time required to conduct monthly inventories for all food and beverage outlets by completely redesigning the structure and organization of inventory sheets and data input sheets.          Line Cook    July 2012   to   May 2014     Company Name   Ôºç   City  ,   State      Responsible for both pantry/garde manger and saut√© stations, assisted in daily prep and production of all menu items, as well as preparation and execution of high-volume functions.  Worked with a small, tight-knit team and a constantly changing menu (rotated monthly), which allowed for more freedom of creativity and involvement in menu development.  Multiple ideas for popular nightly specials were added to the permanent monthly menus.          Room Dining Server    July 2011   to   July 2012     Company Name   Ôºç   City  ,   State      Delivered meals to guest rooms, providing full tableside service to guests for all meal periods.  Set tables per order, assisted in plating and presentation; assisted guests with all requests pertaining to food and beverage as well as other hotel departments and amenities.  Assisted pastry kitchen and garde manger stations in preparing items for amenities.  Performed departmental tasks such as conducting monthly inventories, daily requisitions, and participation in a regimented daily cleaning and organization schedule.  Utilizing pairing knowledge gained from studies for the Court of Master Sommeliers when speaking with guests, increased overall sales of wine for In Room Dining by 20%.          Patisserie Attendant / In Room Dining Order Taker    January 2010   to   July 2011     Company Name   Ôºç   City  ,   State      Patisserie - Responsible for all daily business operations including arranging and serving freshly-made desserts and pastries, coffee and espresso beverages, having very broad knowledge of the ingredients and execution of all products, storing and holding perishables in accordance with health code, including FIFO and temperature logging, sanitation and cleanliness standards, and recording inventory, purchasing and receiving orders.  In Room Dining - Answered guest and in-house calls pertaining to in room dining orders, as well as expedited orders, working closely with the kitchen, setting tables, arranging and expediting the delivery of daily hotel welcome amenities as well as many in-house conferences and functions.  In Room Dining - Streamlined processes regarding amenities, communications to those on future shifts, and redevelopment of printed restaurant menus for both MoZen and Pierre Gagnaire's Twist.          Cafe Barista    November 2008   to   November 2009     Company Name   Ôºç   City  ,   State      Created specialty coffee and espresso drinks, as well as a variety of hot and cold sandwiches, desserts and pastries.  Experience and daily tasks included keeping daily inventories, practicing standard food safety procedures, and maintaining a safe, clean and sanitary work environment.          Commis / Extern    September 2007   to   January 2008     Company Name   Ôºç   City  ,   State      Assisted in daily prep and production of all menu items.  Participated in preparation and execution of high-volume functions.  Trailed and trained in all kitchen areas, such as the hot line, raw bar, garde manger, purchasing and receiving.  Professional Achievements Court of Master Sommeliers - Introductory Sommelier Certificate 2013 Acadiana Culinary Classic - assisted Chef Jeremy Conner of Village Caf√©, winning one gold medal and three bronze medals in multiple dish categories 2014 Soiree Royale Culinary Competition - 2nd place winner in meat category.          Education      Associate of Science   :   Culinary Arts  ,   2008    The Culinary Institute of America   Ôºç   City  ,   State  ,   US     Coursework in Hospitality and Tourism ManagementHotel and Restaurant Administration coursework  Voted Group Leader of graduating class.         Personal Information          Additional Information          Skills     Business operations  Costing  Creativity  Special events  Food safety  Inventory  Payroll  Purchasing/receiving  Scheduling    "
CHEF,"         EXECUTIVE CHEF           Summary    I bring with me culinary creativity, strong leadership foundation and hard work. I have over twenty years experience in
many fascists of the restaurant business that I bring with me. I would be an asset to anyones team. I'm a very skilled and
resourceful chef that leads by example.          Experience      Executive Chef    March 2012   to   April 2015     Company Name   Ôºç   City  ,   State      Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations.  Interviewed and hired all back of the house employees Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.  Effectively managed and assisted kitchen staff in producing food for banquets, catered events, large sporting events and comedy shows.  Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.  Displayed a positive and friendly attitude towards customers and fellow team members.  Assisted in kitchen design.  Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns and budget.  Quarterly menu testing of all staff Consistently produced exceptional menu items that regularly garnered diners' praise.          Executive Chef    January 2011   to   February 2012     Company Name   Ôºç   City  ,   State      Created menus for all outlets including breakfast, lunch, dinner and a bar menu.  Provided courteous and informative customer service in an open kitchen format.  Displayed a positive and friendly attitude towards customers and fellow team members, and club members Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.  Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.  Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.  Established and maintained open, collaborative relationships with the kitchen team.  Conducted 2nd interview and hired all back of the house staff.  Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget.  Over saw sous chef work and responsibilities.          Lead line cook    October 2009   to   January 2011     Company Name   Ôºç   City  ,   State      Station worked responsible for ticket times and coordinating the flow of the food as well as the grill and broiler.  Cutting whole fresh fish, and trimming filet's Set up and performed initial prep work for food items such as soups, sauces and salads.  Prepared for each shift by placing a clean cutting board and utensil bath at workstation.  Correctly and safely operated all kitchen equipment in accordance with set guidelines.  Assisted with production of food for banquets, catered events.          Sous chef    January 2010   to   October 2010     Company Name   Ôºç   City  ,   State      Worked all of stations in the kitchen and trained all new hires.  Recreate the chef specials.  Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.  Collaborated closely with the Chef and or GM to conduct staff meetings and resolve service, product and personnel issues.  Implemented and supported company initiatives and programs.  Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.  Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.  Established and maintained open, collaborative relationships with the kitchen team.  Set up and performed initial prep work for food items such as soups, sauces and salads.  Prepared for each shift by placing a clean cutting board and utensil bath at workstation.  Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.          Lead chef    February 2007   to   September 2009     Company Name   Ôºç   City  ,   State      Implemented and supported company initiatives and programs of Chappy's L.A.Kitchen Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.  Consistently kept a clean and safe environment by adhering to all of Chappy's standards.  Followed proper food handling methods and maintained correct temperature of all food products.  Established and maintained open, collaborative relationships with the kitchen team and wait staff.  Consistently produced exceptional menu items that regularly garnered diners' praise.  Set up and performed initial prep work for food items such as soups, sauces and salads.  Prepared for each shift by placing a clean cutting board and utensil bath at workstation.  Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.          Education      DIPLOMA   :   CULINARY ARTS  ,   1998    Pinellas Technical Education Center   Ôºç   City  ,   State      CULINARY ARTS Florida Restaurant Association Achievement Award Top 1% of class        Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine                GENERAL COURSES   :     1997    Johnson & Wales University   Ôºç   City  ,   State      American and Continental cuisine, stocks and sauces, baking and pastries, and dining room essentials.        Gibbs High School   Ôºç   City  ,   State      General education courses studied. Attended four years of R.O.T.C. leadership training.        Interests    Being a good member of anyone's team includes taking ownership and performing at their best to get the job done.
   Ownership is leadership, and I bring that with me as well as creativity, enthusiasm, hard work, and a great attitude.      Additional Information      WHY WOULD I BE A GREAT ADDITION
   Being a good member of anyone's team includes taking ownership and performing at their best to get the job done.
   Ownership is leadership, and I bring that with me as well as creativity, enthusiasm, hard work, and a great attitude.        Skills    Attention to detail, budget, C, color, cost control, customer service, Focus, inventory, leadership skills, leadership training, Director, meetings, personnel, POS, producing, purchasing, Fast learner, receiving, safety, staffing   "
CHEF,"         SOUS CHEF       Summary     I am a highly skilled Sous Chef . I started at the Hilton Barbados as a commis 1 and has been promoted to Demi Chef de Partie, Chef de partie and Senior Chef de Partie. I am now at the rank of Sous Chef .I have a passion for the Culinary Arts and believe in team engagement . I am a hard working pro active Sous Chef who is very dependable . I am quality focused ,resourceful and I am seeking to use my skills and talent to add to the operation . I am ready and qualified for the next challenge . I keep up to date with Culinary trends to help improve the dining experience for the guests . I have experience working in fast pace kitchens and producing results.       Highlights          Strong Management Skills   Focused and disciplined   Focused on cost control and working within budget  Supervisor of the year 2010,2011  Trainer of the year 2012  Team leader managing 65 chefs and stewards  Menu Writing and costing  Skills trainer  Create opportunities to increase revenue , decrease Kitchen expenses and Maximize productivity with out compromising guest satisfaction       Past Chairman of the Blue Energy Committee  Manage  monthly budgets especially payroll   Teaches sushi class   Mentor and conduct all job skills checklist for new hires  Capable of high volume production worked banquets up to 1800  Perfect attendance 2005,2006,2007,2009,2010,2011,2012,2013,2014  Nominated employee of the month on 2 occasions at Hilton Barbados            Experience      Sous Chef     10/2013   to   Current      Company Name            I am the opening chef and closing chef.  The hotel consists of 350 rooms and 3 restaurants.  My goal is to add to the operation and maintain all standards in a sanitary environment.  I ensure that the breakfast- doing up to 511covers when in two locations, lunch doing up to 113 in the Ala Carte and 250 with special buffets, beach bar doing up to 385 covers, dinner Buffets - Specialty nights e.g.  Pasta Night, Seafood Night, Beach Barbeque     fine dining restaurant doing up to 80 and any banquets  and room service during this time are done according to the Hilton standard when on either the morning or evening shift.  I do the Expediting on the range and ensure food is sent to the guest according to Hilton Standard.  I am a skills trainer and train all new team members with a job skills check list.  I prepare all Temperature logs, fridge temperatures, HR Audit etc.  for Quality & Assurance audit.  I conduct all daily briefings and also do refresher training with team members.  I write the rosters for approximately 65 chefs including casuals where the budget must be kept for the payroll.  I help facilitate any off property functions and also assist in menu writing.  I do the costings once the menus are written.  I have worked and facilitated many banquet events with numbers ranging to 1800persons.  I facilitate  food Airline orders   I am responsible for nominating an employee of the month.  I am well rounded in any area of the Kitchen Department.  I love to be hands on and assist my team at all times which creates team engagement.            09/2003   to   02/2005      Company Name            Fairmont Royal Pavilion - General cook - nominated employee of the month - 2003-2005 - Responsible for Breakfast ,lunch , dinner A La Carte Service , interacted with guest on the Action stations            12/2002   to   09/2003      Company Name           Perfect attendance.  General Cook - responsible for breakfast , lunch ,dinner and room service A la Carte . Assisting with Buffets          Education      Certificate  :   Management Techniques for Senior  Chefs   2011     University of Birmingham       Barbados     Course was done through the Barbados Hospitality Institute         Certificate  :   Counseling  Skills for Managers   2010     Enlightening Achievement CEO Particia Healy        Barbados           Certificate  :   Baking and Hot Breads   2010     Culinary Institute of America   City  ,   State  ,   United States of America            Certificate  :   Asian Cuisine    2009     Culinary Institute of America      State  ,   United States of America           Certificate  :   Soups, Stocks and Sauces    2008     Culinary Instiute Of America      State  ,   United States of America            Certificate   :   Small Dishes , Big Flavors from the Gardemanger    2007     Culinary Institute of America      State  ,   United States of America           Certificate  :   Sushi   2007     Hilton Barbados Resort       Barbados     Beginners ,Intermediate and advanced Sushi - Chef John Amayo - Venezuela         Distinction in Supervisory mangement     2005     Caribbean Training Institute            Diploma -Supervisory Management with a Distinction         Associate of Applied Science  :   Applied Science- Culinary Arts   2002     Barbados Hospitality Institute       Barbados      Associate Degree of Applied Science- Culinary Arts        High School Diploma     2000     Barbados Hospitality Institute - Barbados Alexandra Secondary School       Barbados      Caribbean examination council - 7 certificates at grades 1 and 2 - All General   Art - Grade 1  Food & Nutrition - Grade 1  Home management- Grade 1  Principles of Business - Grade 2  Office Procedures - Grade 2  English language - Grade 2  English Literature - Grade 2         Personal Information     Marital Status: Married - (Uses Maiden Name)   Date of Birth: 15th September, 1983   Sex: Female   Children: Nil         Additional Information       Scholarship Winner 2007-Caribbean Hotel  & Tourism Association Education Foundation,  Caribbean Hotel  & Tourism Association Education Foundation-2008 Scholarship winner   2009-Caribbean Hotel  & Tourism Association Education Foundation    Acting Junior Sous Chef for the months of October - November 2009    Scholarship winner 2010-Caribbean Hotel  & Tourism Association Education Foundation          Skills      Advanced Sushi skills   Very Organized  Creating Team Engagement   Understanding Client Needs  Controlling the Bottom Line  Can multi task well       "
CHEF,"         SOUS CHEF           Summary    To bring my positive attitude, strong work ethic and strong team attitude to a new career opportunity.      Highlights          Adaptive team player  Customer service expert  Strong organizational skills      Deadline-driven  Focused and driven  Positive attitude            Accomplishments      Supported all kitchen operations when chef was absent.   Assisted in maintaining preparation and service areas in a sanitary condition.   Received 4‚Äúexceeds expectations‚Äù ratings on performance reviews.   Recognized by peers and management for going above and beyond normal job functions.           Work Experience      Sous Chef    March 2013   to   Current     Company Name   Ôºç   City  ,   State     Assisted co-workers.  Checked the quantity and quality of received products  Cleaned and prepared various foods for cooking or serving  Trained staff of14emp for correct facility procedures, safety codes, proper recipes and plating techniques.  Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen.  Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food  Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events  Prepared a variety of foods according to customers' orders or supervisors' instructions  Prepared dishes following recipe or verbal instructions  Stocked and rotated products, stocked supplies, and paper goods in a timely basis  Stocked supplies in serving stations, cupboards, refrigerators, and salad bars  Supervised and coordinated activities of cooks and workers engaged in food preparation  Used all food handling standards  Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment  Cleaned, cut, and cooked meat, fish, or poultry  Complied with scheduled kitchen sanitation and ensured all standards and practices were met  Cooked food properly and in a timely fashion, using safety precautions  Oversaw kitchen employee operations to ensure production levels and service standards were maintained  Packaged take-out foods and served food to customers          General Manager    March 2009   to   February 2013     Company Name   Ôºç   City  ,   State     Accepted payment from customers and made change as necessary.Assisted co-workers.  Checked the quantity and quality of received products  Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash  Managed morning rush of over [Number] customers daily with efficient, levelheaded customer service.  Adhered to recipe and presentation standards for specialty coffee drinks.  Managed 14 team members, including scheduling, training and conflict resolution.  Updated menu with daily offerings and specials, using personalized artistic touches.  Correctly followed all health, safety and sanitation guidelines.  Greeted and connected with every customer, recommending drinks and pastries.Maintained the highest standards of conduct and service.  Maintained calm demeanor during high-volume periods and special events.          Customer service/call center    March 2008   to   February 2009     Company Name   Ôºç   City  ,   State      I provided members and medical providers outstanding customer service on simple and complex medical and dental issues.  Provided member benefits to medical and dental providers according to coverage purchased by the member.  Helped members understand explanation of medical and dental benefits.  Arraigned managed care in complex medical cases.  I am knowledgeable in insurance coding and terminology; Dean Vaughn Medical Terminology; ICD-9 codes; CPT, and 1500 forms.  I properly documented each member and provider call on a complex mainframe.  Maintained good phone standards established by department head and performed other duties as assigned.          Customer Service Rep    May 2007   to   March 2008     Company Name   Ôºç   City  ,   State      I answered inbound donor telephone calls, placed outbound donor telephone calls to schedule donors, and discussed various issues related to making appointments for donors, maintained customers account using a complex mainframe computer system, other duties as assigned.          Cook/Baker    September 1999   to   May 2007     Company Name   Ôºç   City  ,   State      I performed daily food preparation and adhering to strict food safety standards.  Keeping records updated in the HACCP Program, operated a cash register system, adhered to strict cleanliness standards and keeping work area very well organized.  Helped load and unload food delivery trucks.  I completed food preparation tasks on a strict time schedule.  I adhered to high cleaning and sanitation standards of food utensils.  Made calculations of food needs based off past and current demands.  I preplanned and prepared work for next day's menu.  I worked overtime on weekend functions as requested.  I assisted the Director and Head Cook in their daily tasks.          Dog Grooming Assistant    April 1993   to   December 2000     Company Name   Ôºç   City  ,   State            Swing/Assistant Manager    March 1993   to   September 1999     Company Name   Ôºç   City  ,   State      My responsibilities included managing a profitable shift without supervision, managing the people, product and equipment.  Accepted payment from customers and made change as necessary.Assisted co-workers.Checked the quantity and quality of received products  Cleaned and prepared various foods for cooking or serving  Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers  Kept drink stations clean and ready for service  Performed serving, cleaning, and stocking duties in establishments  Portioned and wrapped food          Education      General Equivalency Diploma (GED)   :     Spring 1989    Des Moines Community College   Ôºç   City  ,   State              Serve Food Safe Certification   :     August 2000    Urbandale Community Schools   Ôºç   City  ,   State      Dean Vaughn Medical Terminology
Principal Financial Group        Skills    benefits, cash register, CPT, customer service, delivery, Financial, forms, ICD-9, insurance, Director, mainframe, managing, Medical Terminology, next, coding, safety, supervision, telephone, phone, well organized   "
CHEF,"         LINE CHEF           Summary     cook with 16 years of experience cooking in various environments. Prior work as prep cook, line chef, and sous chef. Motivated offering over years experience in the food industry. Focused on high standards for taste and quality, while maintaining profitable margins. Superior communication and leadership skills. I am very personable. I love working hands on with people and have worked in various field with customers and ensuring their satisfaction of their product.  Line Cook with years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently.  Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment.        Highlights         Strong attention to safe food handling procedures attention to detail Hospitality and service industry background ability to receive critique fast learner fast paced environment is ideal ability to delegate strong people person strong communication skills open minded .Focused and disciplined.High volume production capability  Focus on portion and cost control       High volume production capability  Well-tuned palette  Focus on portion and cost control  Inventory management familiarity            Experience      line chef    April 2013   to   December 2013     Company Name   Ôºç   City  ,   State     Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Maintained updated knowledge of local competition and restaurant industry trends. Led shifts while personally preparing food items and executing requests based on required specifications. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Practiced safe food handling procedures at all times. Promptly reported any maintenance and repair issues to Executive Chef. Baked consistent quality items by accurately mixing, dividing, shaping and proofing. Verified freshness of products upon delivery. Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.         meat cutter    August 2014   to   January 2015     Company Name   Ôºç   City  ,   State     Cut and prepare meat as needed for recipes in a high volume manner.  Ground fresh pork and beef. Cut steaks and roast. prepared seafood. preped everything that was meat or chicken or fish to be cooked accordingly by steamers.  Implemented and supported company initiatives and programs.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Followed proper food handling methods and maintained correct temperature of all food products.Established and maintained open, collaborative relationships with the kitchen team.Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.Enforced appropriate work-flow and quality controls for food quality and temperature.Prepared for each shift by placing a clean cutting board and utensil bath at workstation.Displayed a positive and friendly attitude towards customers and fellow team members.Validated weights and pricing with a scale printer machine.Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods.Prepared a variety of local and seasonal specialties which contributed to a [number] % boost in sales during the summer months.         Sales Associate    February 2005   to   September 2005     Company Name   Ôºç   City  ,   State    my responsibilities were included but not limited to helping the customer obtain the automobile that was best suited for their lifestyle needs, and financial obligation. I ensured customer satisfaction and comfortably during what can be a stressful time.        assistant manager    January 2003   to   October 2003     Company Name   Ôºç   City  ,   State    Expertly managed number staff and maintained appropriate staffing levels throughout shifts. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Reduced food costs by number percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Maintained updated knowledge of local competition and restaurant industry trends. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.        3rd key manager    April 2002   to   August 2002     Company Name   Ôºç   City  ,   State     As a third key manager my responsibilities included opening the store and closing the store, cash deposits, cahier, stocking products, ensuring our display was appealing to the customers eye and over all customer satisfaction.         front desk associate    March 2002   to   December 2002     Company Name   Ôºç   City  ,   State    As a front desk associate my duties and responsibilities were included but not limited to answering phones taking reservations. Ensuring the customers stay was satisfactory and comfortable and if it wasn't that it was rectified as soon as possible. I also checked around for other similar hotels and motels for their price rates and would try to adjust ours accordingly.        front desk associate    May 2001   to   October 2001     Company Name   Ôºç   City  ,   State    As a front desk associate my min responsibility but not only one was to ensure that the customers needs were met and had a comfortable and enjoyable stay if not then to ensure that they had what they needed for it to be so. I also took reservations and called to confirm as well.        grill cook    April 2001   to   October 2001     Company Name   Ôºç   City  ,   State     Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Regularly interacted with guests to obtain feedback on product quality and service levels. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination. Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. cashier when not cooking         front desk associate/ housekeeping    January 2014   to   August 2014     Company Name   Ôºç   City  ,   State     Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Trained multiple new employees quarterly. Excelled in exceeding daily credit card application goals.Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.Balanced all rebates and other miscellaneous charges.Recommended top dining and entertainment options for guests in the Zanesville area.Delivered requested items to guests' rooms.Served as public relations representative for the hotel.Greeted all guests in a courteous and professional manner.Monitored the appearance and performance of the front desk staff.Fostered strong working relationships with all hotel departments.Hand dusted and wiped clean office furniture, fixtures and window sills.Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.Swept and damp-mopped private stairways and hallways.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Dusted ceiling air conditioning diffusers and ventilation systems.Emptied and cleaned all waste receptacles.Cleaned and returned vacant rooms to occupant-ready status.Supplied guests with extra towels and toiletries when requested.Replenished guest supplies and amenities.Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.Stocked room attendant carts with supplies.Removed trash and dirty linens from room attendant carts.Swept and vacuumed floors, hallways and stairwells.Delivered special request items such as cribs to guest rooms.Cleaned rooms to the satisfaction of all clients.         Education      Associate of Applied Science   :   business, Hospitality Management      Liberty University          Associate of Applied Science: business managment Liberty University - on line Coursework in Hospitality Management is my main goal and I will start these classes winter quarter        Associate of Arts   :   criminal justice/paralegal      Associate of Arts: criminal justice/paralegal Kaplan - online GED: Ged - state        Skills     Cooking, Kitchen, Sanitation, Contamination, Operations, Chef, Executive Chef, Maintenance, Mixing, Associate, Front Desk, Satisfaction, Coaching, Recruiting, Scheduling, Staffing, Training, Answering, Answering Phones, Sales, Sales Associate, Cashier, Fast Learner, Food Industry, Leadership Skills, Strong Communication Skills, Cash, Cash Deposits, Closing, Stocking, Paralegal    "
CHEF,"         SUSHI CHEF           Core Strengths          Highly responsible and reliable  Extensive hospitality background  Exceptional interpersonal skills  Works well under pressure       Food safety understanding  Master of sales techniques  Mathematical aptitude  Upbeat, outgoing and positive            Accomplishments      ServSafe Certified   Food Preparation  Maintained daily cleanliness of broiler and fryers.  Answered telephone calls and responded to inquiries.  Assigned patrons to tables suitable for their needs and according to rotation  Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.  Cleaned and organized eating, service and kitchen areas.  Seasoned and cooked food according to recipes or personal judgment and experience.        Experience      Company Name    City  ,   State    Sushi Chef   10/2014   to   Current       Working at Wasabi's Downtown entailed the same tasks a sushi chef as Sushi Time, only I am now second chef instead of head chef. I feel like I am again coming to the point where I would like a new opportunity to start from the bottom as I have done in the past at Sushi Time and The 5 Spot.         Company Name    City  ,   State    Dishwasher/ Line Cook   04/2014   to   10/2014      Working at The 5 Spot was a really awesome experience for me. It provided some of the more conventional style kitchen and line cook experience that I had not so much been exposed to at Sushi Time. I also started off at the dishwashing position here. Although I was only there for a short period of time, the exposure to this type of kitchen environment was something that I had been missing in my culinary experience. It also posed a challenge for me since I have been mostly making sushi for the better part of the last few years. The 5 Spot was a highly fast-paced neighborhood kitchen. So, you had to be quick all around and good knife skills are a must. I really enjoyed the challenge of once again having to start all over from the bottom and work my way back up. I ended up leaving The 5 Spot due to constant management changes and an offer to work for my old boss again.         Company Name    City  ,   State    Host, Server, Dishwasher, Cook   03/2008   to   03/2014      Sushi Time Towa is the first restaurant i have worked for. I have been employed by Sushi Time for six years where I started at the very bottom and worked my way to the top. I have worked as a host and as a server which consisted of me greeting customers, helping them to their seats, grabbing their drinks and orders and doing my best to give them the utmost service and keep a smile on their face. I worked as a host/server for about a year, so most of my time has really been spent working in the kitchen and making sushi. In order for me to work my way up through the ranks to sushi, I started at the very bottom in the dish pit. This consisted of me washing all dishes, pots, pans, and silverware. I was also required to prep meats and veggies. Having started at the dish/prep position, these tasks really helped me build a strong work ethic and develop great knife skills as well. I then moved over to cooking which consisted of still participating with prep work, but also cooking and frying all orders. Prep consisted of cutting chicken, beef, shrimp, squid, and all types of veggies. I have been doing sushi now for 3 years. That is, Monday-Saturday 10-10, give or take a few hours. I have had random days off here and there and some holidays, but for the most part 12 hours a day, 6 days a week. I have developed such a passion for food and seeing a smile on a person's face when they bite into the food and love it. I love being in an environment conducive for success and working hard while loving what I do. Being a sushi chef at Sushi Time consists of a wide range of tasks. I've received serve safe managerial training, so I am in charge of making sure everything is clean and up to code. I'm also in charge of going over inventory; ranging from paper/plastics, to all meats and veggies, also drinks and alcohol. This task also means I must handle all ordering trough the different distributors and vendors we may use. My job requires me on a daily basis to: cook and marinate rice, cut and prepare fish for the day, making sushi-rolls, nigiri, sashimi, platters etc. Im also required to assist customers sitting at the sushi bar with any inquiries or concerns they may have. Over the course of the 6 years i have been employed by Towa, I have gained so much. Ive matured so much through this job and sushi really has become such a passion of mine. I am a really hard worker who is also fun to work with, who is merely seeking a new opportunity to further my skill set and continue doing what i love. I have a positive attitude and a willingness to learn. And I have no problem adjusting to any style or training. I will work any days/nights or weekends and holidays if necessary.         Educational Background      Associate of Applied Science  :  Electrical-Computer Engineering   2012     Savannah Technical College  ,   City  ,   State  ,   United States             GED  :  General Education    Wayne County Highschool  ,   City  ,   State  ,   United States     Wayne County High school Grades 9-11 Glynn Adult Literacy program-GED         Skills       "
CHEF,"             CO-OWNER/MANAGER/ CHEF       Professional Summary    Thank you in advance for allowing me to respond to this amazing opportunity. Creative, motivated and relationship-oriented individual who enjoys empowering others to reach personal and business goals. Works well in an environment that emphasizes creativity, autonomy, and decision-making. Possesses the ability to organize, plan and execute ideas from conception to completion.  Utilizes a unique blend of strengths from artistic to communicative to fulfill any position, powerfully.
Organizations
Communities for All Ages - a non-profit, Weed & Seed initiative that provides intergenerational strategies for community building. Resulting in expanded social networks, increased civic engagement and leadership among multiple generations. This organization allowed for me to learn the art of alliance building.  We chose those alliances that possessed strong leadership practices. I am a part of a mentorship program through this organization. Proactive media and communications professional with  [Number]  years in internal and external communications, social media, blogging and editorial media relations. Strategic Marketing and Communications Consultant with a firm grasp of corporate messaging and branding. Possesses a strong work ethic, as well as exceptional writing, editing and research skills. Strategic Marketing and Communications Consultant with a firm grasp of corporate messaging and branding. Possesses a strong work ethic, as well as exceptional writing, editing and research skills.  [Job Title]  with strengths in special events and promotion planning. Frequently attends marketing seminars and conducts outside research to stay current with market trends and consumer needs.      Skills                    Work History      Co-Owner/Manager/ Chef     April 2008   to   Current      Company Name   -   City  ,   State      Managed all aspects of operation in a restaurant specializing in homemade, delicatessen and bistro cuisine.  Created all menu and invented signature specialty items fresh, daily.  Ordered all produce, meat and beverage products.  Maintained healthy, working relationships with food and beverage suppliers.  Coordinated all in-house catering events.  Staffed, scheduled and trained all restaurant personnel.  Accounting:  business sales tax, payroll, accounts receivable/payable, P & L.  Maintained outstanding Coconino County Health Department and Flagstaff Fire Department approval ratings throughout entire business ownership.  Assumed charitable sponsorships yearly for many community organizations and Flagstaff schools and Northern Arizona University.  Instructed cooking classes for private groups by appointment.  Recognized by Yelp as a top-rated Flagstaff eating destination for breakfast and lunch.  AmigosNAZ, Bilingual Magazine Featuring News - present, Northern AZ.  Arts & Entertainment:  Contributing eporter The Noise, Monthly Arts & Entertainment Publication Freelance Columnist: Business Profiles.         Executive Assistant/Office Manager     April 2008   to   August 2008      Company Name   -   City  ,   State      Manage all office operations in a criminal law firm.  Prepare and draft legal documents for Justice, Municipal and Superior Courts, opposing counsel and other specialized groups.  Coordinate all travel arrangements for all business conferences.  Handle necessary scheduling for appointments, hearings, telephonic conferencing and defendant/witness interviewing.  Organize, disseminate, and archive case discovery information.  Research case information, access public records via legal library and Internet.  Maintain regular correspondence between Public Defenders' Offices in Coconino and Yavapai Counties.  Release press information regarding higher profile cases.  Troubleshoot problems involving the actual mechanics of the business.  Handle and document all financial transactions:  billing and receiving.  Interview potential clients through initial intake reporting.         Owner/ Interior Designer     June 2004   to   December 2007      Company Name   -   City  ,   State      Managed all aspects of a Mexican Import & Antiques Gallery.  Ordered all inventory through various suppliers located in the southwestern U.S., Mexico, Central and South America, archived artisan files, as well as customer listings and desired inventory requests.  Accounting:  business sales tax, inventory, accounts receivable/payable.  Created all marketing and promotional advertising for mixed media.  Provided interior design ideas with unique imported merchandise:  furniture accessories and textiles, offered in-home consultation and design layout.  Assumed Charitable/Voluntary sponsorships for many Latino and community organizations.  Organized 'live' demonstrations with artists represented in the store.         Owner/Manager/Head Chef     June 1991   to   April 2008      Company Name   -   City  ,   State      Managed all aspects of operation in a restaurant specializing in homemade New Mexican cuisine.  Created all menu items and invented signature specialty items fresh, daily.  Ordered all produce, meat and beverage products.  Maintained healthy, working relationships with over a dozen suppliers.  Organized and scheduled all in-house catering events.  Staffed, scheduled and trained all restaurant personnel.  Accounting:  business sales tax, payroll, accounts receivable/payable, P & L.  Maintained outstanding Coconino County Health Department approval ratings throughout entire business ownership.  Maintained approved environment regulated by Flagstaff Fire Department and Arizona State Liquor Departments.  Assumed charitable sponsorships yearly for many community organizations and Flagstaff schools and Northern Arizona University.  Instructed cooking classes for private groups by appointment.         Human Resources Recruiter &
Training Coordinator      Company Name   -   City  ,   State      Responsible for hiring and training for an Inc.  500 marketing research firm for radio and television all levels of administration, and telecommunications center; over 250 employees.  Created and developed copy for standard operating procedures manual provided for all telephone interviewing staff, updated company policy manuals.  Presented at citywide job fairs to recruit marketing, administrative and executive staff.  Provided oral presentation/instruction on the various methods and levels of telephonic research interviewing.  Supervised designated telephonic research groups randomly to assure quality control and training comprehension.  Coordinate all company functions:  entertainment and holiday events.  Created incentive programs for Strategic staff.  Coordinate travel arrangements and reserve conference/hotel centers for large focus groups regarding format changes and or demographic changes:  oral presentation and instruction, in various client cities.  Reviewed and interpreted data/findings on certain undisclosed projects to provide oral explanation and in-depth analysis to upper level researchers.         Investigative News Reporter/Producer/Classical Music Announcer     January 1984   to   December 1988      Company Name   -   City  ,   State      88.7 FM Classical Music Announcer, Broadcast Journalist Responsible for on-air classical music announcing, including but not limited to: researching composers, musicians, titles, and information and fielding all calls from listeners wanting music/program information.  Production of public service and Northern Arizona University promotional announcements, maintaining shift logs, documenting promos, emergency broadcast testing and programming satellite feeds.  Assisted in organizing, scheduling and soliciting meals for volunteers during fall and spring membership pledge drives.  Investigated, created copy and produced stories for air.  Produced and co-produced 'local' stories for National Public Radio, Minnesota Public Radio and Alaska Public Radio.  Stringer' reporter for Associated Press and United Press International wire feeds.         Education      Northern Arizona University     1987            Bachelor of Science  :   Communications Broadcast Journalism           Telecommunications Emphasis Broadcast Journalism Political Science Minor in  [Name of minor]  Political Science Member of  [Club Name]  Club  Recipient of  [Scholarship Name]  Scholarship  Continuing education in  [Topic]          Skills    PC, IMAC, Windows XP, Vista, Microsoft Office Suite, Adobe, Amicus Attorney, Internet resourcing, Social media:  Facebook, Twitter, Instagram, PowerPoint, POS, QuickBooks.      Additional Information      I would like to continue the tradition of advocacy and commitment to youth through your GeoFORCE program.  I find your Coordinator opportunity to be incredibly fresh, motivating and inevitably- rewarding.  Please review my resume at your leisure.  It would be an honor to be part of your program and even more of an honor to work with your kids.
Thank you again for your consideration.  I look forward to an interview at your convenience.
Sincerely,  The Good Neighbor Coalition and Southside Community Association - In partnering with the residents, merchants, Councilmen, Mayor of Flagstaff, Flagstaff Police Department, the NAU Police, Residence Life, Greek societies-We drew recognition and promotion of multicultural enrichment through these partnerships, education and proactive leadership through the coordination of outreach efforts.   Through combined efforts with Murdoch Community Center, Americorp, and the Flagstaff Public School District, we have kept our youth engaged in the renaissance of several of the city's ""blighted"" areas. Friends of Flagstaff Future- Board of Directors, an organization founded to help the city of Flagstaff thrive through responsible growth and environmental sustainability.  F-cubed as the group is known also partners with Lowell Observatory for a series of educational events bringing astronomical sciences to the public.  Learning under the stars. Theatrikos Theater Company Doris Harper- White Community Playhouse- Board of Directors a leading arts organization in Northern Arizona, offering high-quality live theatrical productions and educational opportunities, utilizing a diverse base of talent which represents and reflects the community at large. Through diligent  fundraising we were able to expand youth workshops  and bring comedy, music and other  creative  repertoire to the community. Flagstaff Nuestras Ra√≠ces, which is dedicated to promoting and preserving Hispanic culture and history through events, gatherings, the performing, visual arts and sciences. The organization draws on the Arizona Hispanic family stories, history, traditions and talents as tools for cultural transmission.  Through my affiliation with this organization I have learned much in the way of humility, perseverance and loyalty to my heritage and to Latino youth.   Arizona Broadcasters Association Scholarship, Arizona Press Club Scholarship, College of Creative and Communication Arts /Telecommunications Scholarships, SPJ-SDX; Society of Professional Journalist-Sigma Delta Chi, AE RHO; Professional Honorary Broadcasters Fraternity, Honorary Student Delegate Telecommunications Faculty Board.     "
CHEF,"         EXECUTIVE CHEF         Professional Summary    I have honed my professional craft by working in New York City (most recently Gastro Arte and Oxford Kitchen Fort Greene Brooklyn), Hoboken, Oaxaca Mexico, as well as presiding over two top rated, highly coveted award winning well known extremely high volume Knowles family restaurants and hotel in New Jersey in which my skills were perfected and completed in all aspects of running award winning restaurants. With this comes a proven track record and an excellent reputation .After my time at the Highlawn, I was given the reigns of their sister restaurant The Manor as the Chef D' Cuisine because of my work ethic, dedication to my staff and my craft. With the opportunity to run my own establishment, I was brought on to open gastro pubs such as Sixty Park next door to the PAC Center and the Tap House Grill. I opened these establishments as upscale casual and rustic comfort food with banquet and catering on site to excellent reviews and a steady following. I am also heavily involved as a lead chef consultant for creating successful menus and kitchen designs to open such restaurants as Halcyon and Montclair Station in Montclair NJ and Bistro Seven Three in Bernardsville. I stand by my food with simple and colorful plate designs with bold flavors and my ability to train and inspire my staff with my progressive and lead by example philosophy. With me you will get a loyal hardworking chef with a love of our industry. I take my craft seriously bringing no ego just passion, pride and ambition number. I am available to interview at your earliest convenience if you believe I meet your standards.      Skills          Beautiful presentation of food  Strong attention to safe food handling procedures  Effective planner              Work History      Executive Chef  ,   01/2013   to   Current     Company Name   ‚Äì   City  ,   State      Designed and purchased entire kitchen Created all menus and menu design, brunch included Hired all staff/created employee handbooks and set pars Personally trained staff of 15 to open kitchen within 10 days of hiring Implemented my complete opening manual for restaurant Brought on all vendors( mostly local) Introduced sanitation guidelines/ day dots/ FIFO/ Auto Chlor systems Complete from scratch kitchen including duck egg pastas and ramen 25% food cost to start Received very well by community and reviews have been excellent.  Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.  Verified proper portion sizes and consistently attained high food quality standards.  Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.  Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.  Prepared operational reports and analyses and made appropriate recommendations about progress and negative trends.  Created and managed budgets for operations and capital equipment.  Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information.  Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.  Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.  Achieved and exceeded performance, budget and team goals.  Regularly interacted with guests to obtain feedback on product quality and service levels.  Led shifts while personally preparing food items and executing requests based on required specifications.  Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.         chef de cuisine  ,   01/2012   to   01/2013     Company Name   ‚Äì   City  ,   State      HEAD CHEF 65k Ran all daily operations for the BOH Retrained staff/made kitchen efficient/ complete from scratch( sauces stocks, pastas, desserts) Raised check averages/  control of food cost Staffing/ ordering and purchasing Developed all menus including desserts for the holiday season as well as our many parties ranging from 40- 100 people per event Average covers 180- 250 nightly/ brunch Sat-Sun 100-250 Taphouse Grille, Wayne, NJ EXECUTIVE CHEF 62 k Redesigned failing and outdated menu/ complete from scratch kitchen Retrained staff/made kitchen efficient/ Raised check averages/ regained control of food cost Staffing ,training, scheduling of staff ordering and purchasing Incorporated our 25 craft beer list into our food Implemented proper food handling and storage to save money Average covers 180-250 nightly Increased profits 16% to an annual gross of $800,000.         chef de cuuisine  ,   01/2010   to   01/2012     Company Name   ‚Äì   City  ,   State      CHEF D'CUISINE 55k Succeeded with the challenge of taking control and revamping the menu and retraining my cooks to a high level of quality in one year.  Profits of 2-3million solely a la carte not including banquets and weddings 2 stars NY Times/ 3 stars Star Ledger Responsible for 12-15 kitchen employees including banquet personnel and wait staff (training, quality control, motivation, problem solving).  Ordering foods and supplies for entire restaurant which includes bar, banquet, and a la carte kitchen.  Scheduling, menu development and food costs and waste control maintained accurately using excel spreadsheets.  Working closely with purveyors to ensure best possible prices to keep an accurate food cost.  Developed better techniques and recipes for the Banquet department to produce superior food and improve service times.  Responsible for weekly chef tasting menus, holiday menus and numerous private a la carte functions being held in addition to nightly service.  Believes in training FOH in all aspects of the kitchen (menu, prices, procedures) to better suit the expectations of customers.  Received high marks from health inspectors for cleanliness, proper labeling, storage of food items and temperature control.         BANQUET CHEF/SPECIAL EVENTS LEADER  ,   01/2006   to   01/2008     Company Name   ‚Äì   City  ,   State      Learned the trade of saucier.  Worked many events with Chef's from around the country for the James Beard Awards plating for over 1,000 guests per event.  Trained in high volume production of foods, soups and stocks and proper cooling, storing and handling of said products.         EXECUTIVE CHEF  ,         Company Name   ‚Äì   City  ,   State      Annual profits 800,000-1million Created menu lunch/dinner/brunch/craft beer list Hired all employees/trained/scheduling Handled all purchasing and ordering for restaurant Received high marks from health inspectors for cleanliness, proper labeling, storage of food items and temperature control.  All foods and staff were ready and trained in 5 days before opening Upscale casual concept opened to great reviews.         executive sous chef  ,         Company Name   ‚Äì   City  ,   State      EXECUTIVE SOUS CHEF/MASTER SAUCIER 48k Responsible for maintaining a 24-25% food cost by teaching how to keep inventory properly and manage waste with better prep procedures.  Annual gross 5-6 million Training staff of 10-15, ordering, scheduling including banquet department.  All sauces, stocks, soups were prepared by myself daily.  Excellent skills cleaning and portioning all meats and fish Mastered all stations on the hot line/salads Maintained the highest quality of food while inviting the pressure of a high volume kitchen (250- 300 guests per night.) Instilled and managed closely all daily prep lists and solely responsible for holiday prep and menus.  400-750 guests for a la carte holidays) EXCELLENT NY TIMES/ 4 STARS STAR LEDGER Proudly presided over James Beard Award Dinner for Executive Chef Mitchell Althoz(also of highly recognized Jocelyn in Maplewood NJ).         Education      Graduate  :         Passaic Valley High School   -   City  ,   State           Graduate  :         Institute Culinary of Education   -   City  ,   State           Serve Safe Certified
NYFC/ DOH  Certified  :               Skills    concept, DOH, hiring, inventory, Ledger, excel spreadsheets, money, personnel, problem solving, purchasing, quality, quality control, Sat, Scheduling, Staffing, Sun, teaching, employee handbooks   "
CHEF,"         EXECUTIVE CHEF       Professional Summary        Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings.      Skills              Strong attention to safe food handling procedures  Chef at  The Cork Tree , awarded best restaurant in  West Ways Magazine¬†   Employed at  Bing Crosby's , featured in ¬†Desert Sum Magazine¬† ""Chefs Surprise"" column August 2008      Beautiful presentation of food  Food presentation talent  Hospitality and service industry background  Food presentation talent            Work History          Executive Chef     05/2012   to   Current      Company Name   ‚Äì   City  ,
                              State      www.thecorktree.com.  Modern California and Mediterranean Cuisine.   Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.    Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.  Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.  Regularly interacted with guests to obtain feedback on product quality and service levels.  Reduced food costs by using seasonal ingredients, setting standards for portion size and minimizing waste.         Head Chef     01/2011   to   05/2012      Company Name   ‚Äì   City  ,
                              State      Was head chef for this fine dining steakhouse, helped designed kitchen, created all menus, hired all kitchen staff, set up all accounts for the kitchen.  Did all meat and fish portioning, made all sauces, worked the grill and line at service.  Planned dinner and bar menus, as well as special menus for in-house special events and catering.         Sous Chef     01/2010   to   01/2011      Company Name   ‚Äì   City  ,
                              State      website: www.smoketreeranch.com (American Cuisine).  Daily menu charge of entrees and appetizer, banquet's up to 500 ppl.  Prep and serve all lunch and dinner items.  butchering, soups, stocks and sauces.  150 to 300 covers per day.  Led shifts while personally preparing food items and executing requests based on required specifications.  Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.         Executive Chef     01/2006   to   01/2010      Company Name   ‚Äì   City  ,
                              State      High volume fine dining restaurant, team leader, training of kitchen and wait staff for all new menu items and daily specials.  In charge of Menu development, budgeting, invoice tracking, ordering, food and labor cost, scheduling, banquets.  6.5  Million in yearly sales.  Verified proper portion sizes and consistently attained high food quality standards.  Achieved and exceeded performance, budget and team goals.         Chef/Owner     01/2005   to   01/2006      Company Name   ‚Äì   City  ,
                              State      European and Mediterranean Cuisine).  Owner of a 45-seat restaurant, responsibilities included: Front of House Management, all beverage ordering, banking, menu development, set up all accounts, set up all license's that where needed to run the business, Budgeting, Accounting, hiring and training of all staff.         Executive Chef     01/2002   to   01/2005      Company Name   ‚Äì   City  ,
                              State      Kaiser Grill and the Chop House Steak House.  Worked at 2 locations Kaiser Grill in Palm Springs and The Chop House in Palm Desert.  Was in charge of 2 very busy restaurants.  Butchering of all protein items.  Inventory, ordering, food and labor cost, scheduling and Daily Specials 4 million in yearly sales.         Executive Chef     01/1997   to   01/2002      Company Name   ‚Äì   City  ,
                              State      American and Asian Cuisine.  Maintaining a food coast of 29.5 %, Weekly Inventory, ordering, labor cost, Daily Specials and Banquets.  4.5 million in store revenue.  Assisted in the opening of three restaurants as a training chef, was the Chef of 2 busy stores.  4 million in food sales.  Promptly reported any maintenance and repair issues to Corporate Executive Chef.         Sous Chef     01/1993   to   01/1997      Company Name   ‚Äì   City  ,
                              State      Italian Cuisine) www.ifornaio.com.  Managed a large open Kitchen's in fine dining in Italian cuisine.  Scheduling, food cost, inventory and labor cost.  Was part of opening team for the Las Vegas restaurant in New York New York Hotel and Casino, Successfully open two properties for Il Fornaio 1993 Pasadena, CA and 1996 in Las Vegas, NV 14 million in sales.         Education          Associate of Arts  :   Culinary Arts, Chef Training and Restaurant Management      1 1983       Los Angeles Trade Technical College
                                    -   City  ,
                                      State           Chef Discovers Contemporary Flavors - Culinary Institute of America
                                    -                Skills        Accounting, banking, Budgeting, com, CA, hiring, Inventory, Italian, team leader, sales, Scheduling, website      Additional Information          AWARDS USA Honor Society 2009/2010 Biltmore Who's Who Award 2008/09/10 Achievement Profession Certificate of Merit¬†  Chefs de Cuisine Assn. of California Best European Restaurant 2005/2006 Award      "
CHEF,"         EXECUTIVE CHEF       Professional Summary     Talented Executive Chef with twenty five years experience developing menus and working as head chef/owner of mobile catering business, fast food Cajun and Classical Seafood/Cajun/Creole Family restaurant.Twenty five years professional experience as a dynamic, resourceful and skilled Executive Head Chef with a proved success record in both fine dining and catering.Highly skilled chef with proved ability to produce quality menu items under tight deadlines.       Core Qualifications                   Food and beverage handling expert    Italian cuisine expertise Skillful kitchen staff trainer    Ethnic foods preparation Capable concession stands manager     Food cost control specialist French cuisine talent    Food cost analysis expert American cuisine expert          International culinary skills Ability to handle fast-paced          Back of house operations environment  as well as front of house understanding Ability to handle/resolve problems          Kitchen productivity Successful kitchen staff supervisor          Strong customer relationship builder Cash handling          Plate presentation skills Special dietary needs expert          Proficiency in inventory and ordering Food handling knowledge          Proved leadership skills Food production quality knowledge          Reliable, punctual and committed to High level of cleanly kitchen          customer service maintenance          Staff scheduling knowledge Interviewing and training ability          Sensitive to cultural diversity Knowledge of basic food preparation          Strong restaurant serving experience Knowledge of products and          Team-oriented selections          Willing to work under pressure Menu development skills          Written and oral communication skills Open Table experience          Good personal hygiene Proved success in up-selling          Works well under pressure Basic knife skills          Preparation of various food items Consistently complies with polices          Uses proper sanitation practices and procedures          Able to work in a fast paced Banquet operations and off-site          environment catering expert          Able to work with hands continuously             Experience     December 1987       Company Name   City  ,   State     Executive Chef        Operations Management: Food Preparation Responsible for coordination of up to 12 servers in restaurant with capacity of 200.  Baked, roasted, broiled, and steamed meats, fish, vegetables and other foods.  Estimated amounts and costs of required supplies, such as food and ingredients.  Helped with preparation, set-up, and service for catering events.  Performed all transactions in a cordial, efficient and professional manner.  Prepared food items.  Cleaned and inspected galley equipment, kitchen appliances, and work areas.  Spoke with patrons to ensure satisfaction with food and service.  Trained new employees.  Trained kitchen staff on proper use of equipment, food handling and portion sizing.  Responsible for the design and preparation of all menu items for private home/office setting.  Supervised kitchen staff of 10 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down.  Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies.  Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.  Managed kitchen operations for high grossing, fast-paced fair concession kitchen.  Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.  Managed preparation and presentation of the desserts for all catered events.  Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant.  Hired and trained staff of 12 food preparation employees.  Oversaw 10 cooks and a Sous Chef as part of overall back of the house operations.  Managed food and produce receiving process with 100% accuracy.  Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen Developed popular daily specials with personally sourced ingredients for broiler and saut√© stations.  Responsible for daily set up of five stations.  Developed popular daily specials with personally sourced ingredients for broiler and saut√© stations.  Ensured minimal product shrink and coordinated secondary usage of product Executed various kitchen stations and assisted with, meat, fish, saut√© or pantry Informed patrons of establishment specialties and features Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Loaded dishwashers and hand-washed items such as pots, pans, knives Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events Specialized in preparing fancy dishes and/or food for special diets Stocked and rotated products, stocked supplies, and paper goods in a timely basis Supervised and coordinated activities of cooks and workers engaged in food preparation Used all food handling standards Collaborated with other personnel to plan and develop recipes and menus Compiled and maintained records of food use and expenditures Cooked food properly and in a timely fashion, using safety precautions Cooked the exact number of items ordered by each customer, working on several different orders simultaneously Created and explored new cuisines Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food Ensured consistent high quality of plate presentation Ensured first-in-first-out system with all ingredients labeled and stored properly Maintained contact with kitchen staff, management, serving staff, and customers Maintained system of control for storage temperatures and proper functioning of kitchen equipment Oversaw kitchen employee operations to ensure production levels and service standards were maintained Seasoned and cooked food according to recipes or personal judgment and experience Suggested additional items to customers, as appropriate, to increase restaurant sales.  Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.  Consistently adhered to quality expectations and standards.  Delivered an exceptional dining experience with friendly, fast service.  Completed closing duties, including restocking items and closing out the cash drawer.  Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.  Effectively used items in stock to decrease waste and profit loss.  Correctly calculated charges, issued bills and collected payments.  Checked in deliveries and signed off on products received.  Received frequent customer compliments for going above and beyond normal duties.          Education     2011     Le Cordon Bleu Culinary School   City  ,   State  ,   USA     Associate of Arts  :   Culinary Arts Hospitality and Restaurant Management     Le Cordon Bleu Culinary Arts Hospitality and Restaurant Management Specialized in all aspects of culinary cuisine         Professional Affiliations     Member, Small Business Association (2005 - present)  Member, USPCA   United States Private Chef Association          Skills     allergies, Basic, Cash handling, closing, oral communication, cooking, cost analysis, cost control, customer service, fashion, fast, features, inventory,  leadership skills, office, Works, Operations Management, personnel, presentation skills, profit, quality, receiving, safety, safety codes, selling, sales, scheduling, servers, supervisor, trainer, Health Department certified    "
CHEF,"         SOUS CHEF       Executive Profile     I am an eager, professional and committed Chef, who is passionate about  great food and whom when working in a kitchen always maintain my finger on the pulse of the heart of establishment.  I am committed in developing my personal and culinary abilities to the fullest extent.  I have vast long termed experience in cooking high quality breakfast, lunch, and evening meals, while driving food values forward.  I am now seeking a suitable position with a company that offers a truly unique environment to work in along with excellent career development opportunities.        Core Accomplishments     Enhanced customer satisfaction level up to 60% by demonstrating fine culinary and management skills in the kitchen and dining area.  Created signature main course dishes and a dessert that are on the menu till date.  Reduced order service time by 30%, through effective order and synchronization in implementation of timely prep exercises at the main course work stations.       Professional Experience     May 2015   to   February 2016     Company Name   City  ,   State     Sous Chef        ‚Ä¢ Mentoring, training and supporting junior chefs.  ‚Ä¢ Prepared and cooked, nutritious and well balanced meals for patrons. ‚Ä¢ Managed basic preparation of food together with  Head Chef.  ‚Ä¢ Created and decided design of menus with careful management of the quantities of food to be cooked and size of portions to be executed.  ‚Ä¢ Created dishes for patrons with special dietary or cultural needs.  ‚Ä¢ Supervised kitchen staff to maintain safety, ensuring personnel always wore appropriate clothing and head wear in accordance with the relevant guidelines.  ‚Ä¢ Supervised back of the house staff on their daily tasks, created and maintained staff scheduling optimizing in house personnel ensuring and satisfying cost efficiencies.   ‚Ä¢ Negotiating with sales representatives on the price of orders and supplies.  ‚Ä¢ Hotline management.  ‚Ä¢ Created menus by producing taste samplers presented to owners satisfaction which were implemented as part of our daily menu specials.         October 2006   to   February 2016     Company Name   City  ,   State     Sous Chef/First Cook        In charge of product and produce purchasing.  Responsible for maintaining and inspecting kitchen produce as well as ""walk-in"" ensuring the quality and integrity of food supply ensuring optimal cleanliness.  Mentoring, training and supporting junior chefs, cooks and other back of the house personnel.  Instructing in the proper perceiving and cooking techniques.  Managed all action stations while maintaining high standards as well as ensuring food quality.  Maintained OSHA and safety regulations.  Monitored food preparation methods, portion sizes, garnishing and presentation of food ensuring food was prepared and presented in an optimal pristine manner.  Created and maintained food and equipment inventories and reliable records.  Established standards for personnel performance and customer service satisfaction.  Created and planned menus and food utilization based on the anticipated number of guests, nutritional values, palatability, popularity, and costs efficiencies.  Maintained records required by law and local government agencies regarding sanitation, and food subsidies as appropriate.  Created ""test taste menus"" by creating food samples for tasting and smelling to ensure palatability and flavor conformity.  Reviewed work procedures and operational issues to determine ways to improve service, performance, and or safety.  Created specialty dishes and developed recipes which were later  used used and placed on permanent menus in dining facilities.         July 2003   to   November 2006     Company Name   City  ,   State     Chef/ Cook 2         Menu sampling and setting recipe amendments for special events and catering alongside of Executive Chef.  Order Synchronization and maintenance of inventory control ensuring cost and stock management.  Customer Service satisfaction intake.  Hygiene assurance by food inspection withing the guidelines of health and infection control.  Hospitality training and mentoring of new personnel.  Responsible for maintaining daily breakfast and lunch specials by running assigned stations.         June 1999   to   February 2002     Company Name   City  ,   State     Line Cook         Assisted management in all manners of running and preserving integrity of the ""hot line"".  Managed and maintained mise en place stations.  Responsible with assisting Executive Chef in creating daily specials and menus.  Responsible for proper food preparation and running work station  while maintaining optimal line flow.           Education     1999     NEW YORK RESTAURANT SCHOOL   City  ,   State  ,   USA     Associate of Applied Science  :   Culinary Arts     GPA:   GPA: 8     Completed and graduated with a 3.8 GPA in Associates degree to applied science of Culinary Arts.  Held an internship at the New Jersey performing arts center. Newark, N.J.         Skills     Culinary attributes  ‚Ä¢ Strong desire to instill good practice and procedures in those working with you.  ‚Ä¢ Mentoring, training and supporting junior chefs.  ‚Ä¢ Ability to bring creative and commercially viable new lines to the market before any competitors do.  ‚Ä¢ Physically fit and able to lift heavy goods and stand for long periods of time.  ‚Ä¢ Able to communicate well with both superiors and subordinates.  ‚Ä¢ Can accurately estimate food and labor costs.  ‚Ä¢ Enforcing strict health and hygiene standards in the cooking & food preparation area.  ‚Ä¢ Assisting head chef in the basic and full preparation of food.  ‚Ä¢ Management of meal preparations by properly overseeing the quantities of foods to be cooked and the size of portions to be served.  ‚Ä¢ Creating dishes for clients with special dietary or cultural needs.  ‚Ä¢ Management of health and OSHA regulations by making sure that kitchen staff always wore appropriate clothing and head wear in  accordance with the relevant state and local law guidelines.  ‚Ä¢ Negotiating price and productivity of supplies with sales representatives upon purchase orders.  ‚Ä¢ Maintaining the correct level of fresh, frozen and dried foods in the ""walk-in"" as well as store room.          "
CHEF,"         EXECUTIVE CHEF         Summary     Talented executive chef with 22 years of experience running a quality kitchen. Train and manage kitchen personnel and coordinate all related culinary activities, including estimating food consumption and purchasing food, selecting and developing recipes, standardizing recipes for consistent quality, establishing presentation and quality standards, and ensuring proper safety and sanitation in the kitchen. Recognized as an effective leader with strong strategic planning, communication, and staff management skills.       Highlights         Extensive butchery knowledge and skills  High volume production capability  Focused and disciplined      Bilingual (English/Spanish)   Focus on portion and cost control  ServSafe certified ¬†              Accomplishments     Cooked at the James Beard House   Participated at The Food and Wine Classic in Aspen, Colorado  Cooked for the Les Amis d'Escoffier Society   Featured in numerous local papers   Completed Beef 101 at Texas A&M   Successfully managed a kitchen staff of 40+ employees during high volume dinner services for more than 500 diners each night.       Experience      Company Name    City  ,   State    Executive Chef   07/2014   to   Current       Manage the daily operations of a restaurant with a staff of 35 that generates $5 million per year in revenue.    Supervise training new hires and retraining existing staff on food presentation techniques.   Oversee staff schedules and quality control.   Regulate inventory controls, food cost (32%) labor cost (8%) and kitchen sanitation.   Ensure excellence in guest satisfaction through effective training of staff.          Company Name    City  ,   State    Executive Chef   12/2013   to   05/2014       Opened a new operation with a staff of 50.   Maintained a labor cost of 8.5% and food cost of 33%.   Implemented a training schedule for all new kitchen staff.   Met with sales representatives in order to negotiate prices and order supplies.   Managed smallwares ordering for opening a 9,000 square foot restaurant.   Butchered all steaks in a steakhouse that serves prime, grass-fed and Angus steaks.   Implemented a training schedule so that broiler chefs are knowledgeable about different cuts and grades of meat.          Company Name    City  ,   State    Executive Chef   08/2012   to   12/2013       Changed all dining room and banquet menus.   Assisted in overseeing multiple operations of the Breckenridge-Wynkoop Company.   Maintained a food cost of 27%.   Scheduled a staff of 50 people on a weekly basis while managing a labor cost of 8%.   Increased banquet sales from $750,000 to  $1.5 million within 1 year.   Improved the overall standard of the Breckenridge-Wynkoop brand.   Created a training schedule for banquet staff to be able to handle increase in business.          Company Name    City  ,   State    Executive Chef   11/2011   to   08/2012       Developed all menus: Lunch, Brunch, Happy Hour and Dinner.  Trained and retrained kitchen staff on all menu items new and pre existing.   Ordered and inventoried for entire operation: bar, front of the house and kitchen.   Scheduled staff hours and assigned all duties.   Prepared and cooked foods of all types, either on a regular basis or for special guests or functions.          Company Name    City  ,   State    Executive Sous Chef   10/2006   to   11/2011       Determined how food should be presented and created decorative food displays.   Met with sales representatives in order to negotiate prices and order supplies for a high-end steakhouse that averaged $12 million per year in revenue.   Managed a staff of 60.   Maintained a food cost of 33% and labor at 9%.   Demonstrated new cooking techniques and equipment to staff.   Collaborated with other personnel to plan and develop recipes and menus, taking into account such factors as seasonal availability of ingredients and the likely number of customers.   Met with customers to discuss menus for special occasions such as weddings, parties and banquets.   Monitored sanitation practices to ensure that employees follow standards and regulations.   Ordered or requisitioned food and other supplies needed to ensure efficient operation.   Estimated amounts and costs of required supplies, such as food and ingredients.   Inspected supplies, equipment and work areas to ensure conformance to established standards.   Recruited and hired staff, including cooks and other kitchen workers.   Instructed cooks and other workers in the preparation, cooking, garnishing and presentation of food.   Supervised and coordinated activities of cooks and workers engaged in food preparation.          Education      Associate of Arts  :  Culinary Arts    Sullivan University  ,   City  ,   State  ,   United States     Classes in Restaurant and Facility Operations  Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine         Indiana University  ,   City  ,   State  ,   United States            Skills     Microsoft Excel   Five years of experience with R.S.I.  Proficient in MenuLink and ShiftNote    "
CHEF,"         CHEF MANAGER       Professional Summary     Food Production Management ‚Äì K12 Chef Management Experience ‚Äì National School Lunch Program Oversight ‚Äì Food Safety Champion ‚Äì Culinary Innovation ‚Äì Proven Team Leader ‚Äì Creative Recipe Presentations ‚Äì Training & Development ‚Äì Contract Management- Inventory and ordering management‚Äì Procurement Analysis ‚Äì Auditing Management ‚Äì Waste management skills ‚Äì Food Cost & Labor Management ‚Äì Strong Catering abilities ‚Äì Restaurant Management skills ‚Äì Team Player ‚Äì Excellent communication skills ‚Äì MS Office Proficient ‚Äì Budgeting & Invoice competencies ‚Äì Food Allergy/medical condition trained ‚Äì Quick Books ‚Äì Quicken‚Äì Newton POS‚Äì Cater Trax knowledgeable ‚Äì Menu Software Proficient waste management savvy- La ethics trained       Skills          Food spoilage prevention  Kitchen Management  Menu planning  Recruiting and Hiring  Cooking skills  Supply ordering  Budgeting  Food plating and presentation  Signature dish creation  Forecasting and planning      Baking and broiling skills  Recipes and menu planning  Sanitation guidelines  Workflow Optimization  Food inventories  Performance assessments  Adaptability  Cultural awareness  Written Communication            Work History      Chef Manager     08/2020   to    Current       Company Name    ‚Äì    City  ,   State        Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.  Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.  Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.  Scheduled and received food and beverage deliveries, adhering to food cost and budget.  Pitched in to work line during busy periods or in place of sick employees.  Maintained high food quality standards by checking delivery contents to verify product quality and quantity.  Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.  Properly handled and stored food to eliminate illness and prevent cross-contamination.  Collaborated with Lusher Elementary in production or modification of menus and selections.         Chef Manager     08/2019   to   03/2020      Company Name    ‚Äì    City  ,   State        Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.  Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.  Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.  Recruited and hired employees to build effective culinary team for $1.5 million annual revenue-producing restaurant in New Orleans.  Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.  Evaluated inventory levels on weekly basis and placed orders to restock Cooler and Dry items before supplies ran out.  Prepared meals from scratch using authentic, popular recipes to generate repeat business.  Averaged a  $.98 food production cost  while feeding over two thousand children  Achieved  83% participation rate (enrollment), including breakfast and snack meals   Managed  USDA/DOD funds  Experienced with Union workers and union practices         General Manager of Operations     01/2017   to   07/2017      Company Name    ‚Äì    City  ,   State        Created, managed and executed business plan and communicated company vision and objectives to motivate teams.  Improved productivity while reducing staffing and operational costs by 7.5%.   Recruited, interviewed, hired, and developed  team members  that exemplify company culture and values. Conduct performance appraisals, coaching, counseling, motivating, and recognition activities to retain and develop the store team.  Advanced productivity KPIs by leading trainings on procedures and safety practices.   Closed store without incurring lease penalties and in excellent standing with building management.          Operations Manager     01/2010   to   11/2016      Company Name    ‚Äì    City  ,   State        Devised, deployed and monitored processes to boost long-term business success and increase profit levels.  Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.  Reduced average contract expenses by 16% through aggressive negotiations with vendors.  Effectively grew business and  manage sales revenues in excess of $450,000 annually.    Worked closely with team to help business   win several awards   ‚Äî Small Business of the Year (Gambit magazine), King Cake of the Year (2015, NOLA.com), Best of the Rest (2016, Youth Leadership Council), and others  Documented safety action plans, quality initiatives, and team performances.         Education      Associate of Arts  :   Pastry Arts     05/2009     University of New Orleans    -
                          City                Bachelor of Science  :   Business Management     05/2005     Northwestern State University of Louisiana    -
                          City  ,
                          State         Graduated with 3.1 GPA  Graduated in Top 17% of Class  Minored in Marketing         Certifications      Certified Servsafe, Expiration 2024  Member of the American Institute of Culinary Professionals 2019  Culinary Innovation of America Jr Board member     "
CHEF,"         EXECUTIVE CHEF       Professional Summary     A Dynamic and accomplished catering and food service professional with prior work in social and corporate markets. Notable successes in large scale event planning, food production, food preparation and menu development. Currently seeking a management position in food service.       Skills          Conflict Resolution  Leadership Skills  Staff Training  Premier Ordering  FMS(Food Management Systems)  Hospitality Suite  Payroll and scheduling  ServSafe Certification  High energy  Vendor relations Sysco/U.S Foods      Performance assessments  Menu planning  Problem-solving  Strong work ethic            Work History      Executive Chef     06/2016   to   Current      Company Name   ‚Äì   City  ,   State      Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.  Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.  Incorporated customer feedback in the experimentation and creation of new signature dishes.  Monitored linework processes to ensure consistency in quality, quantity, and presentation.  Generated employee schedules, work assignments and determined appropriate compensation rates.  Ensured personnel safety, kitchen sanitation and proper food handling or storage.  Planned promotional menu additions based on seasonal pricing and product availability.         Executive Chef     01/2015   to   03/2016      Company Name   ‚Äì   City  ,   State      Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly.  Actively participated in staff meetings and operated as an effective management team leader.  Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.  Worked with nutritionist and doctors to develop proper meals for patients with special needs.  Responsible for weekly cleaning schedule and submitting cleaning reports to management.  Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.         Executive Chef     08/2012   to   01/2015      Company Name   ‚Äì   City  ,   State      Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.  Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.  Established and maintained open, collaborative relationships with the kitchen team.  Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.  Enforced appropriate work-flow and quality controls for food quality and temperature.  Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly.  Responsible for managing food production for a high volume $15 million account.         Sous Chef/Interim Executive Chef     01/2009   to   08/2012      Company Name   ‚Äì   City  ,   State      Inspected dining and serving area to ensure cleanliness and proper set up.  Instructed cooks and other staff in the preparation, cooking, garnishing and presentation of food.  Responsible for managing food production for a high volume $3 million account.  Responsible for managing employees in the BOH and the FOH daily.  Experience managing branded retail locations.  Responsible for keeping up with inventory levels & ordering products in compliance.  Assisted with training other accounts in the area with the new FMS system.  Developed menus, pricing, and special food offerings to increase revenue and customer satisfaction.  Effectively managed a kitchen staff for banquets, catered events.         Kitchen Supervisor     06/2005   to   06/2009      Company Name   ‚Äì   City  ,   State      Delivered quality service by providing a warm and welcoming environment.  Maintained clean dining room, lobby and service areas at all times.  Ensured compliance with relevant regulatory employment rules and standards.  Updated daily logs, computer tracking systems and other relevant documentation.  Operated all kitchen equipment adeptly.  Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.         Kitchen Manager     06/2005   to   08/2008      Company Name   ‚Äì   City  ,   State      Responsible for the ordering of food and service products.  Created and implemented a HACCAP program for food safety.  Created and implemented an inventory program to assist restaurant with ordering organization.  Managed food production and managed kitchen staff.  Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.         Security Police/E4 Senior Airman     05/2000   to   10/2005      Company Name   ‚Äì   City  ,   State      Commanded operations post, including personnel, weapons and equipment.  Coordinated training schedules and filed crucial administrative paperwork.  Led military police teams in support of battlefield operations.         Certifications    ServeSafe Certified          Focus on portion and cost control Knowledge of Food Service Management          Focused and disciplined Conflict Resolution techniques          Knowledge in Premier Ordering Assisted with training & roll out of FMS 4.0 Featured in Entertaining with Sodexo Mediterranean Culinary Creations Kitchen staff training      Education      Associate of Arts  :   Culinary Arts     2005     Savannah Technical University    -
                          City  ,
                          State         Majored in Culinary Arts  Minored in Sanitation  Graduated with 3.5 GPA  Graduated in Top 10% of Class         Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine  :      2002     United States Air Force    -
                          City  ,
                          State        Security Police/Culinary Course work in leadership skills. Emphasis training with Military Police.        Skills    administrative, Premier, Conflict Resolution, cooking, cost control, customer satisfaction, Staff Training, Focus, food safety, Inventory, inventory levels, leadership, Leadership Skills, team leader, Director, managing, Market, meetings, weapons, personnel, Police, pricing, producing, purchasing, quality, receiving, retail, safety, work-flow      Additional Information      Accomplishments Contest Winner in the 2011 Entertaining Mediterranean with Sodexo New Recipes Contest. Catered The 2013 Kentucky Derby Two time Legendary Service Award Winner First to receive a double gold score on National Food Service Audits for two years straight.     "
CHEF,"         EXECUTIVE CHEF           Summary















Accomplished Chef with seasoned culinary and management experience in fine dining, high volume catering, and executive campus-wide restaurant oversight. Background in providing exceptional territorial leadership while directing restaurants, cafes, and catering operations simultaneously. Significant architect role in profit growth through comprehensive improvements in quality, productivity, efficiency, and customer service by not only upgraded training and inspiring a management team, but by also making the personal initiative to bring the same management inspiration to every member of kitchen and serving staff. Sincere passion and high quality in all results of work produced. Demonstrated expertise in:    Purchasing & Inventory Management  Food/Beverage & Labor Cost Controls  Innovative Menu Development & Planning  Budget Administration and Direct Proper Fiduciary Responsibility    Quality Assurance Control  Special Events Management  Customer Service & Guest Relations  New Facilities Start-Up Development/Planning/Execution         Accomplishments     Created new Caf√© menu and managed it's launch menu with new Caf√© operations by a retrained staff¬†resulting in an increase in sales by 60% that consistently grows more than 8 months later to present time.    Restructured training processes for new hires and updated training of current employees for a more effective, energetic, and pleasant customer service team that improved customer attendance by 18%.¬†       Experience      Executive Chef    February 2014       Company Name         Coordinated and oversaw all kitchen and Caf√© activities at different locations on campus to ensure successful service to over 180 residents a day. Direct access and responsibility for entire dining services $() budget. Developed menus and kitchen planning, while hiring and training a staff averaging at () employees during slower and peak seasons. Catered multiple large events simultaneously while keeping regular dinner shifts organized and efficient. Specifically took initiative to increase safety and sanitary procedures. Held monthly meetings with residents to present updates and demonstrations on dining services procedures and event/menu planning while communicating ideas/suggestions from residents.¬† Offered specific training programs to help employees maintain and improve job skills.¬† Monitored training costs and created budget reports for management.¬†                    Delivered Results:            Developed a cohesive team between front and back of house and reduced amount of turnover.      ¬†Lowered food & produce costs by (%) while increasing quality through while implementing a new line of products through extensive experience and prior relationships with specific choice vendors.¬†    Improved standard operating procedures for the kitchens of all food service operations and implemented new safety, sanitary, and organizational standards in all storage areas that increased inspection scores.    Successfully implemented Hydration program for all residents.         Chef De Cuisine / Riderwood Village    November 2005   to   April 2013       City  ,   State      Responsible for managing budgets, preparing schedules for back of the house and culinary staff, and creating new and exciting menus while complying with recipe procedures. Managed inventory, and part stock orders. Steadily led team to maintain storing organization and sanitation standards. Developed and enriched exceptional employees by teaching classes to improve their current position and prepare for promotion. Purchased food and beverage, tableware, small ware and kitchen equipment. Successfully attained a growing profit after direct development and oversight of opening a new coffee shop and hot carry out. Participated on the designing stage of floor plans, and full ownership of menu planning. Chosen to cook for and represent company at annual Maryland Crabfest at Sandy Point Park on the Chesapeake in 2014()       Delivered Results:      Brought company plaque prizes for 1st place in Vegetable Crab Soup, and 2nd place for Cream of Crab Soup two years in a row.    Increased overall restaurant revenue through openings of hot carry out and coffee shop enough to update equipment and employee uniforms while still yielding a significant end profit after improvements.¬†    Received notice as healthiest restaurant on campus out of three other large restaurants.¬†  ‚Äã              Head Chef    August 2001   to   November 2005     Company Name   Ôºç   City  ,   State      Responsible for all culinary operations Preparing schedules Purchasing of food & beverage & small wares Responsible for managing food budgets Maintain a high standard for the quality of food Created menus in participation with management Follow and maintain sanitation standards Maintaining high motivation in the staff members in collaboration with management.       Direct Results:    Increased efficiency of serving already high volume customer presence and was able to increase customer presence even more through better restaurant recognition in food quality.¬†         Head Chef    February 1985   to   July 2001     Company Name   Ôºç   City        Directed the daily operation of the restaurant by insuring high quality of every product Preparing daily specials Preparing high volume lunches and weekend dinners Catering special events for local offices.  Weekly and monthly inventory Participated in local food competitions Created menus and recipe's Responsible for hiring culinary staff.          Education          2012     Frontline Culinary Certificate    AACC¬†  ‚Äã  2 semesters    2012-2013         Frontline Leadership Certificate -   :     2010            ServSafe Instructor & Proctor
ServSafe Certified                Skills     fiduciary, event/floor planning, Leadership, sales, teaching      ¬†Skills  __________  Communication  Critical thinking  Organizational  Coaching  Interpersonal  Listening and Understanding  Logistical  Detail Oriented  Computer  Public Speaking      "
CHEF,"         CHEF INSTRUCTOR       Professional Summary     Pastry chef/baker/cake decorator with 5 year history creating beautiful specialty cakes for events. Wide range of skills includes custom breads, cookies, pies and tarts. Highly organized and supportive team player. Abundant knowledge in seasonality of ingredients as well as a passion for local, sustainable and organic ingredients. Plans and executes menu development, budget analysis, equipment, food preparation and execution, and ordering. Hardworking, on time, self-motivated individual with a proven record of responsibility and ability to problem solve. Equally effective working independently as well as in a team effort. Works well with a wide range of people at all levels; comfortable leading, collaborating or training. Organized and detail-oriented with ability to view situations and challenges in a positive way and propose solutions to streamline operations. Passionate about creating unique, delicious pastries using extensive knowledge of baking sciences and flavor combinations.       Experience     04/2016   to   Current     Chef Instructor    Company Name   Ôºç   City  ,   State      Teaching classes to small and large groups.   Honing current culinary skills and sharing knowledge, methods and technique with students.¬†  Creating lesson plans and menus         02/2016   to   Current     Sales Representative    Company Name   Ôºç   City  ,   State      Traveling the New Jersey, Pennsylvania and Delaware areas selling cake and pastries for a wholesale bakery.  Learning the art of sales  Honing communication and sales skills as well as conversational ability and product knowledge   ‚Äã        03/2015   to   01/2016     Assistant Pastry Chef    Company Name   Ôºç   City  ,   State      Helped lead a small team of bakers   Decorated cakes, cupcakes and a variety of other pastries for daily display case. Created different flavor combinations and seasonal goods to make an ever changing menu  Created menu items for highly popular and Napa renown Boon Fly Cafe   Helped carry out banquets by creating attractive dessert and bread displays for up to 500 people  Managed daily production of breads including Brioche, burger buns, focaccia, sourdough baguettes, rye bread, carraway seed, multigrain, parker house rolls, pizza dough and biscuits.  Placed produce/dry good orders, requisitioned and other admin duties.         08/2014   to   03/2015     Event/Pastry Chef    Company Name   Ôºç   City  ,   State      Communicates effectively with management as well as co workers.  Leads the team to successful parties and banquets.  Works production for the line when necessary.  Team player systematically tastes and smells all prepared dishes, and observes color, texture and garnishes.  Implements and supports company initiatives and programs.  Consistently keeps a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.  Prepares a variety of breads, pastries, desserts, cookies as well as savory items for events ranging between 15 and 100 people.           08/2012   to   08/2014     Assistant Pastry Chef    Company Name   Ôºç   City  ,   State      Managed and directed a team of three pastry line cooks to include; overseeing that daily responsibilities, health and safety standards are sustained.  Effectively coordinated with management and kitchen staff during service to guarantee successful lunch and dinner shifts.Prepared a variety of breads, sauces, garnishes and pastries on a daily basis needed for service.  Helped to facilitate kitchen cleanliness and sanitation as well as communicating well with co- workers in English and Spanish.  Procured supplies, foods, and equipment for pastry department.  Assisted with the initial restaurant opening and pastry department development.  Spearheaded research and development to include reviewing and analyzing data on meals served, food consumed, food costs, supplies and labor along with providing reports and recommendations based on results.  Sought new methods, products and procedures for improving the food service operation.  Was responsible for ordering/ checking in all orders as well as conducting inventory and costing recipes.  Established and maintained open, collaborative relationships with the kitchen team.  Quickly and courteously resolved all guest problems and complaints.         08/2007   to   01/2012     Banquet Chef    Company Name   Ôºç   City  ,   State      Managed a team of kitchen support that successfully organized and executed banquet events.  Assisted in ordering, menu planning, and calculating charges for special dinners and banquet events.  Prepped and executed professional banquets for guest ranging between 15-1,000 customers.  Ordered and requisitioned food on a daily basis for banquets and large parties.  Interacted with guests and members while leading live food action stations.  Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.  Enforced appropriate work-flow and quality controls for food quality and temperature.  Persistently strove for continual improvement and worked cooperatively as a team member.  Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods.         05/2006   to   08/2007     Baker/Cake Decorator/Retail     Company Name   Ôºç   City  ,   State      Processed bakery orders for customers and directed cake delivery.  Organized and refilled the bakery case with appropriate inventory based off of current sales.  Creatively decorated cakes, cupcakes, tarts and pastries as well as special order items.  Managed the Retail Bakery accounts by balancing the register on a nightly basis.  Prepared bakery and specialty products such as bagels, breads and pastries.          Education     2007     Associate of Arts  :   Culinary and Pastry Arts    Illinois Institute of Art   Ôºç   City  ,   State       Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine, Recipe and Menu Planning        2005     High School Diploma      Chesterton High School   Ôºç   City  ,   State       Culinary Arts Vocational Senior year.         Skills     Photoshop, arts, budgeting, costing, desktop publishing, English, health and safety standards, Illustrator, inventory, microsoft word, quality, research, restaurant operations, Retail, Safety, sales, some Spanish, supervision, team player, time-management, work-flow, written communication    "
CHEF,"         HEAD CHEF       Summary    To contribute my work ethic and experience to a kitchen team within a company that fosters growth.        Experience     01/2016   to   01/2016     Head Chef    Company Name   -   City  ,   State      Running kitchen operations Menu management Prepping, cooking, and plating Safety and sanitation Hiring and termination Budget control Training employees Communicating with food venders Food orders.         09/2013   to   01/2014     Kitchen Manager/ Chef    Company Name   -   City  ,   State      Running day to day operations.  Menu management.  Prepping, cooking, and plating.  Maintaining health and safety standards for all employees.         02/2013   to   05/2013     Line Cook/ Garde Manger    Company Name   -   City  ,   State      Alternating stations as needed/ saut√© and grill Practicing F.I.F.O.  to ensure food quality was high and spoilage cost were low Followed company recipes to create dishes according to customer orders Maintained sanitation, health, and safety standards in work areas Prepping stations for next day during shift downtime Expediting tickets Helping source local ingredients to keep dishes seasonal Closing Kitchen.         01/2011   to   01/2012     Garde Manger / Line Cook    Company Name   -   City  ,   State      Alternating stations as needed Practicing F.I.F.O.  to ensure food quality was high and spoilage cost were low Followed company recipes to create dishes according to customer orders Maintained sanitation, health, and safety standards in work areas Prepping stations for next day during shift downtime Practicing time management for ticket call Helping create dishes and appetizers for events Remaining attentive to multiple dishes at once during peak hours, ensuring that dishes were complete in a timely manner and with high quality.         01/2009   to   01/2009     Garde Manger    Company Name   -   City  ,   State      Followed company recipes to create dishes according to customer orders.  Maintained sanitation, health, and safety standards in work areas.  Significantly contributed to the service of the team by creating salads, appetizers, desserts, sauces, dumplings, fish, fry station, and preparing produce.  Remaining attentive to multiple dishes at once during peak hours, ensuring that dishes were complete in a timely manner and with high quality.         01/2008   to   01/2009     Prep Chef / Line Cook    Company Name   -   City  ,   State      Washed, cut, and prepared foods designated for cooking.  Operated high-volume equipment such as grills, deep fryers, griddles, ovens, and stovetops.  Assisted kitchen staff with various tasks such as inventory, food portioning, and dishwashing.  Portioned and wrapped the food and placed it directly on plates for service.         01/2007   to   01/2008     Cashier / Clerk    Company Name   -   City  ,   State      Received and processed cash, check, credit cards, vouchers, and automatic debit payments.  Issued receipts, refunds, credits, and change due to customers.  Greeted customers entering the establishment and handled all customer's concerns.         01/2007   to   01/2007     Sheet Metal Fabricator    Company Name   -   City  ,   State      Performed fabrication, assembly, soldering, welding, electrical, isolation, and blueprinting of refrigeration and cooling systems for yachts.  Utilized hand and power tools such as shielded metal and gas metal arc welding equipment.  Operated metal shaping, straightening, and bending machines, such as brakes and shears.         01/2006   to   01/2006     Welder / Fabricator    Company Name   -   City  ,   State      Performed fabrication, electrical, welding, mechanical, painting, and wheel system assembly.  Preheated work pieces prior to welding or bending, using torches or heating furnaces.  Cut, contoured, and beveled metal plates and structural shapes to dimensions as specified by blueprints, work orders, and templates, using powered saws, hand shears, or chipping knives.         01/2001   to   01/2005     Allied Trade Noncommissioned Officer in Charge    Company Name   -   City  ,   State      Demonstrated expertise as a machinist, mechanic, tool maker, and welder.  Coordinated and trained welding, range, and safety courses.  Ensured the safety of officers and soldiers by ensuring procedures were adhered to properly.  Responsible for inventory of all shop tools and maintenance of equipment.          Education     2012       Culinary Arts    Orange Coast College   -   City  ,   State      Culinary Arts       2009     Bachelors  :   Culinary Arts and Hospitality    The International Cooking Schools of the Art Institute   -   City  ,   State      Culinary Arts and Hospitality Concepts and Theory; Safety and Sanitation; Introduction to Cooking; Purchasing and Product Identification; Nutrition; American Regional Cuisine; Garde Manger; Classical European Cuisine; Introduction to Pastry; Menu Management        Skills    blueprints, Budget, Closing, Cooking, credit, debit, dimensions, Training employees, health and safety standards, Hiring, inventory, machinist, mechanical, mechanic, next, painting, peak, power tools, Purchasing, quality, Safety, soldering, time management, welder, welding   "
CHEF,"         EXECUTIVE CHEF       Executive Profile     An executive chef offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude.       Skill Highlights          Brand Development  Butchery  Cost Control  Farmer Relationships  Mentor and Development of Culinary Talent      Recipe Research and Development  Ingredient Procurement            Core Accomplishments      Launched Over 5 hotel/resort openings or re-development concepts  2015 Food Network ‚ÄúBeat Bobby Flay‚Äù Winner  2013- Developed Hotels first Vegetable Urban Garden System  2013- Developed Hotels first Apiary for honey bees  2013 Member on Marriott Food & Beverage Council, Southwest  2012 Leader of the Year, Renaissance Phoenix Downtown Hotel  2006 Winner of the Marriott International ‚ÄúRising Star Chef‚Äù Award  2006 Winner of Arizona ‚ÄúYoung Chef de Rottisuer‚Äù competition  2006 2nd Place at the West Coast ‚ÄúYoung Chef de Rottisuer‚Äù competition  2005, 2006 & 2010 Marriott Stock award for ‚ÄúSpecial Achievement‚Äù  2005 Nominated ‚ÄúRising Star Chef‚Äù for Marriott International   Guest Chef Of Holland America 2004-2015         Professional Experience      Executive Chef     Aug 2014   to   Apr 2015      Company Name   -   City  ,   State     Responsible for new opening hotel, assisted in development of all  F&B concepts in this Boutique Hotel.  Hire and train all culinary associates Create all recipes and plate costing. Build Culinary PR for the new property Operate PnL statements to align with projected budget Work hands on with all culinary team for training and consistency of food quality.         Executive Chef     Oct 2013   to   Aug 2014      Company Name   -   City  ,   State     Responsible for new opening, development and implementing F&B Concepts for this luxury Boutique Hotel Hottest Hotel to open in KC Hire and train all F&B associates Deliver World Class Luxury experience of food & beverage Build Culinary PR for the new property Modern Mediterranean Cuisine with seasonal inspiration using Midwest artisan farmers High-end and volume, banquet and catering events forecasted 8 million F&B in the first year.         Executive Chef     Jan 2012   to   Oct 2013      Company Name   -   City  ,   State     (Marriott Intl.) Responsible for opening, development and implementing all Brand initiatives for this full service 527 room hotel B&F Strategy, Breakfast Program,  R Life Events Conversion Union hotel to Renaissance Brand Green zone ES results with Converted Property Current #1 in Renaissance Brand Event Service Developed and Opened Renaissance's premiere Elite Lounge #1 in Brand for Lounge Improved Food Cost by 1 point to Budget Member of Southwest Food Beverage Council for the Americas.         Executive Sous Chef     Jan 2010   to   Jan 2012      Company Name   -   City  ,   State     AAA Five- Diamond Resort  Responsible for all culinary outlets in the Resort to include BLT Steak (Celebrity Chef Laurent Tourondel),  Rita's Kitchen, Sprouts, Hoppin Jacks, R-Bar, Golf Grill and Banquet Kitchen Combined F&B revenue of $22 mill annual Manage a total of 9 Managers/Supervisors and 100 associates Improved employee engagement score from 61% to 83% average or green zone for culinary Maintain Guest Satisfaction Score in all F&B areas to be number 1-2 in Brand.  Improved ESS score to #1 Hotel in the Brand for 2010 Assigned property Coach for ""BLT"" Training roll out, Arizona market Responsible for all Quality Assurance Standards.         Senior Sous Chef     Nov 2002   to   Jan 2010      Company Name   -   City  ,   State     Responsible for the development and implementation of all standard operating procedures for the food and beverage, in opening the hotel Combined F&B revenue of $58 million annual Responsible in creating seasonal menus Developed Chef Garden to procure our own organic seasonal fruits & vegetables.  Developed Chefs tasting table and interactive cooking Demo wine room for site visits, wine dinners and specialty events.  Created and Executed Hands on Cooking Class for guest and catering events.         Sous Chef     Mar 2002    to   Oct 2002     Company Name   -   City  ,   State     Hands on training of all  culinary team in fine dining, Contemporary American Cuisine Responsible for daily ordering with local farmers and purveyors Creating new menu ideas and working as Chef Tournat Work in multiple outlets Executing brunch, prix fixe menus, wine dinner and private parties for 25-100 people.         PM Sous Chef     Mar 2001   to   Mar 2002      Company Name   -   City  ,   State     AAA Mobile,  Five Diamond  Resort and Spa  Terrace, Windows on the Green & Mary Elaine's  Responsible for scheduling, creating daily features, new menu selections.  Purchasing and inventory of a wide variety of beef, game, seafood.  Working with local purveyors and farmers.         Apprenticeship     Nov 2000   to   Feb 2001      Company Name   -   City  ,   State     Four  Star French restaurant celebrity Chef Daniel Boulud.  Worked directly with executive Chef Alex Lee.  Executed daily specials and sauces using the freshest ingredients and Nuevo French techniques.  Worked stations as needed, prep, cook, and plate throughout dinner service.         Lead  Line Cook     Feb 1998   to   Feb 1999      Company Name   -   City  ,   State      Work all stations. saut√©, fish and grill stations throughout dinner service Responsible for daily specials Menu costing for all Seasonal Changes. Butchery and Ordering         Education      Associate of Arts  ,   Culinary Arts   Feb 2001     California Culinary Academy   -   City  ,   State            High School Diploma  ,   Culinary Arts   Feb 1999     Metro Tech    -   City  ,   State  ,   Maricopa          Mentorship  ,   Tourism   1999     Phoenix Convention & Visitors bureau   -   City  ,   State  ,   maricopa    one year mentorship in tourism         Skills     Budgeting, Gastronomic Technique, Development Coaching, Costing, Inventory, Associate Engagement, Networking, Purchasing, Quality Assurance, Scheduling, Excel, Word, Adobe    "
CHEF,"         CHEF OWNER       Executive Profile     A combination of specialized training and professional experience results in excellent qualifications as an EXECUTIVE CHEF, SOUS CHEF AND CHEF.  Highly skilled in a variety of cuisines, including: Italian, Peruvian, Mexican and Fusion.  Possess outstanding interpersonal, communication and training skills.  Excel in creating quality cuisine within budgetary cost controls.  Flexible, with the ability to achieve in both first-class fine dining and high volume operations.  Develop and motive a highly productive team.  Received professional training from five Certified Master       Skill Highlights          Small business development  Leadership/communication skills  Product development  Business operations organization  Budgeting expertise  Negotiations expert  Employee relations  Self-motivated  Customer-oriented       Fluent in [spanishCommunicates effectively  Event planning  Listening skills  Exceptional multi-tasker  Hospitality expertise             Core Accomplishments     Reduced number of guest complaints by <80> percent.    Successfully managed a kitchen staff of 40+ employees during high volume dinner services for more than 500 diners each night.Expanded [menu items] line to includeIncreased sales by 50% by rolling out a revamped social media marketing initiative., which nearly doubled sales in one year.        Professional Experience     01/2010   -   09/2012     Company Name   Ôºç   City  ,   State    Chef Owner        Management of all financial and personnel records.  Recruit, interview and train staff while ensuring health and safety standards.  Development of marketing strategy responsible for doubling the sales in one year.  Received over 300 outstanding reviews on Yelp.com.         01/2007   -   01/2009     Company Name   Ôºç   City  ,   State    DIRECTOR OF CULINARY ARTS        Train and manage kitchen personnel, supervise/coordinate all related culinary activities; estimate          consumption and requisition or purchase food; select and develop recipes; standardize production recipes to ensure consistent quality; establish presentation technique and quality standards; plan and price menus; ensure proper equipment operation/maintenance; and ensure proper safety and sanitation in kitchen; oversee special catering events; and offer culinary instruction and/or demonstrate culinary techniques; responsibility for hiring, discipline, performance reviews and initiating pay increases.         12/2003   -   12/2006     Company Name   Ôºç   City  ,   State    Execute Sous Chef        Oversaw all aspects relating to culinary operations including kitchen supply and inventory, maintaining government regulations, and monitoring customer satisfaction.  Menu development as well as food preparation.  Food and Nutrition Department.  Oversaw all procedures and development with Executive Chef menus and     recipes, including Special VIP Events.  Oversees 3,000 meals at day, full service cafeteria and all catering events.         11/2001   -   12/2003     Company Name   Ôºç   City  ,   State    Food Service Director        Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored facility and took appropriate action to ensure food quality and service standards were consistently met.           Education     1994     Los Angeles Culinary Instituted   Ôºç   City  ,   State  ,   u.s.a    Associate of Arts  :   Culinary Arts     Courses in Hospitality and Restaurant Management         Additional Information      Open to Negotiation     "
CHEF,"         CHEF DE CUISINE       Executive Profile    My culinary background started with a simple cooking class in high school that grew into a love for all things food. ¬†I went to Le Cordon Bleu culinary school where I developed a solid foundation in french cuisine, techniques and flavours. After graduating I spent the winter in southern Italy training under Michelin star Chef Richard Titi. This cultivated my passion for pasta, which has continued ever since. Most recently I have been running the kitchen for Chef Scott Howard at Citizen in Beverly Hills. ¬†      Skill Highlights          Focused and disciplined   ServSafe certified    Focus on portion and cost control   Excellent multi-tasker        High volume production capability  Well-tuned palette  hand made pastas  Staff management            Professional Experience     04/2016   to   Current     Chef De Cuisine    Company Name          Developed seasonal menu   Maintained quality of food while constantly keeping a low food cost   In charge of inventory/ordering   Responsible for hiring and firing of employees¬†  Trained all new employees to uphold our standards         09/2014   to   04/2016     Chef de Cuisine     Company Name          Assisted in seasonal menu development.  In charge of inventory/ordering.  Fabricating proteins.  Handmade pastas daily.         01/2014   to   09/2014     Sous Chef    Company Name          Ran lunch service and Worked all stations for dinner in busy 300-400-person restaurant.  In charge of inventory and ordering.  Responsible for fabricating all proteins          Education     2/2010     Associate of Occupational Studies Degree  :   Le Cordon Bleu Culinary Arts    Le Cordon Bleu College of Culinary Arts Pasadena CA.          Le Cordon Bleu Culinary Arts        References     Mateo Rogers - Executive Chef The Hatch Rotisserie (559) 836-0455  Scott Howard - Executive Chef Citizen Beverly hills (415) 246-8542  Laurie Sisneros - Owner of Spaghettini restaurant group (562) 307-3111  ‚Äã      "
CHEF,"         PASTRY SOUS CHEF       Summary     Service oriented professional looking for opportunities in pastry arts.  Seeking to advance development of skills and learn more aspects of pastry arts and confections.  Diploma from the Le Cordon Bleu program and vast experience utilizing business degree in a corporate environment.         Highlights         Key competencies include customer relations, organization, product knowledge, attention to detail, team building and positive attitude.       Microsoft Office products, including Word, Excel. Project, Power Point and Outlook.            Experience     11/2014   to   Current     Pastry Sous Chef     Company Name   Ôºç   City  ,   State      Organize and run all aspects of the pastry kitchen including weekly inventory and ordering, Supervise team of four pastry employees; two pastry cooks and two baker assistants.  Train on department procedures and new menu desserts.  Instruct team on daily sanitation and cleaning of walk ins and freezer.  Create and design desserts for restaurant menu, in room dining menu and banquet menus.  Create desserts for special dietary needs of guests such as vegetarian, vegan and gluten free.  Create special menus for holiday banquets and special requests.  Attend meetings such as daily BEO, morning focus and weekly OPS representing culinary team.  Meet with F&B manager, General Manager and Hotel Manager to discuss current desserts, weekly VIP guests and special requests for the hotel in general.  Review daily banquet prep lists with pastry team and assign tasks as needed.         08/2012   to   11/2014     Pastry Cook II    Company Name   Ôºç   City  ,   State      Prepare all aspects of pastry production for restaurant, in room dining and banquets.  Including hot line, holiday banquet buffets, weddings, daily amenities and special requests.  Contribute to restaurant dessert menu with suggestions for changes to existing desserts and new desserts.  Assist with banquet plating for main courses as well as dessert course.  Communicate with Pastry Supervisor concerning pastry shoppe needs and issues.  Review daily banquet prep lists for the week and assign tasks as needed.         07/2010   to   08/2012     Pastry Cook II/Chocolatier    Company Name   Ôºç   City  ,   State      Chocolatier for all resort nightly turn down chocolates, miscellaneous bonbons and all chocolate d√©cor used in presentation of pastries, desserts and cakes from the pastry shoppe.  Utilized Montage recipes and developed unique flavors.  Average number of chocolates produced per week is 4000.  Trained new pastry cook III's when they started with basic cookies and brownies and casual restaurant production work as well as overall departmental procedures.  Assisted with inventory lists for ordering ingredients for the shoppe when pastry chefs were not available.  Attended daily Banquet and Event meetings when supervisors not available.  Note any changes to daily events and report back to pastry shoppe.  Assist with off-site events for large audience and assist supervision of new employees at events when chef is occupied.  Attended bonbon class at Valrhona Chocolate institute in Tain l'Hermitage, France.         06/2009   to   07/2010     Pastry Cook III    Company Name   Ôºç   City  ,   State      Prepare all aspects of the production of desserts, confections, ice creams, sorbets, and fancy pastries, for the   various restaurants, banquets and in room dining venues.  Communicate with the Asst Pastry Chef and Executive Pastry Chef regarding menu items and other issues in the kitchen.  Created the birthday\comp cake for casual bar and grille restaurant and everyday main restaurant.  Assisted in plated desserts for banquets and weddings Worked the pastry hot line for holidays and to cover shifts when needed          01/2002   to   05/2011     Last Chance/One Warm Night    Company Name   Ôºç   City  ,   State      daily meals and Green Room support for a series of on-line webisodes for a cast of 75.          02/1996   to   02/2009     Senior Business Analyst    Company Name   Ôºç   City  ,   State      Responsible for improving the quality of internally developed and third party applications used by Retirement Customer Services associates for mutual fund investment systems.  Provided leadership in the development of utilizing an application for work distribution that resulted in an increased efficiency in account processing.  Primary responsibilities include working with the users for requirements gathering, application testing and training.  Create requirements and test plans.  Work closely with other Analysts to monitor progression of projects and manage the release.  Work closely with Project Managers and external system contacts.  Liaison role between IT department and Customer Service.          Education     2005     Diploma  :   Patisserie and Baking Program    California School of Culinary Arts          GPA:   Graduated President's List in the Le Cordon Bleu programs for Pastry Arts    Patisserie and Baking Program Graduated President's List in the Le Cordon Bleu programs for Pastry Arts       1993     Bachelor of Arts  :   Economics    Wheaton College   Ôºç   City  ,   State      GPA:   Cum Laude- Dean's List    Economics Cum Laude- Dean's List        Skills    basic, interpersonal, Excellent oral, Customer Services, Customer Service, focus, General Manager, inventory, leadership, meetings, Excel, Microsoft Office products, Power Point, Word, organizational, problem solving skills, quality, requirements gathering, Supervisor, supervision, unique, written communication skills   "
CHEF,"    Summary    Sous Chef, Lead Cook and Supervisor with¬†4 years experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment.      Highlights          Food Cost   ServSafe certified    Bilingual  Rational Degree    Inventory management familiarity    Focus on portion and cost control      Sous vide technique  Strong butchery skills  Food handlers card  Focused and disciplined  High volume production capability  Well-tuned palette            Accomplishments     Successfully managed a kitchen staff.            CHEF DE PARTIE         Experience      Company Name    City  ,   State    Chef de Partie    01/2016   to   Current       Reduced food costs by expertly estimating purchasing needs and buying through approved suppliers.  Consistently produced exceptional menu items that regularly garnered diners' praise.          Company Name    City  ,   State    Sous Chef   05/2015   to   01/2016       Provided courteous and informative customer service in an open kitchen format.   Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.            Company Name    City  ,   State    Chef de Partie   04/2014   to   05/2015      Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.          Company Name    City  ,   State    Lead Cook    07/2013   to   04/2014       Followed proper food handling methods and maintained correct temperature of all food products.      Established and maintained open, collaborative relationships with the kitchen team.             Education      GED  :  Culinary Arts   2012     Culinary Arts California  ,   City  ,   State  ,   USA    Culinary Arts        High School Diploma        City  ,   State  ,   USA            Languages    English/Spanish      Skills    Cost control, Customer service, Bilingual   "
CHEF,"         EXECUTIVE CHEF /CHEF MANAGER           Experience      Executive Chef /Chef Manager  ,     01/2014   to   01/2019     Company Name   ‚Äì   City  ,   State      Developed restaurant concept, menu, and recipes and oversaw daily restaurant operations for 100% gluten free corporate style cafe.  Created daily specials and rotating prepared food selections based on seasonal availability and customer demand.  Hired and managed all back of house staff and front of house staff.  Ensured personnel safety, kitchen sanitation and proper food handling and storage.  Purchased food and cultivated strong vendor relationships.  Coordinated and organized all restaurant inventory.  Planned and executed catered events.  Considered seasonal product pricing and availability in development of promotional dishes and menu selections.  Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.  Assured customer satisfaction in front of house.  Financial management including food cost & labor.         Chef /Banquet Chef  ,     01/2006   to   01/2014     Company Name   ‚Äì   City  ,   State      Prepared various a la carte menu items and seasonal specialties for 150 + seat country club.  Planned, organized, and oversaw food preparation of all banquet and catering events including weddings and golf tournaments for 75 - 275 people.  Ensured and maintained five-star quality of food preparation from planning, purchasing, preparing, to plating.  Interacted with Club members when preparing food at remote locations such as outside grilling, pasta nights, clam bakes, etc.  Planned promotional menu additions based on seasonal pricing and product availability.  Supply ordering and inventory.  Hired, trained, scheduled and managed kitchen staff of 8-12.  Monitored line processes to maintain consistency in quality, quantity and presentation.         Chef/Kitchen Manager  ,     01/2005   to   01/2006     Company Name   ‚Äì   City  ,   State      Managed all aspects of kitchen in accordance with goals, objectives and culture set forth by company.  Managed kitchen staff team and assigned various stages of food production.  Monitored quality, presentation and quantities of plated food across line.  Assessed inventory levels every week and placed orders to replenish goods before supplies depleted.  Monitored kitchen area and staff to ensure overall safety and proper food handling techniques
Twenty Water Street - Executive Sous Chef.         01/1995   to   01/2005       City  ,   State      Prepared and presented menu items and daily specials for 200 seat fine dining restaurant, 40 seat tavern, and seasonal waterfront deck, plus banquet and catering functions.  Managed kitchen staff team of 10-15 and assigned various stages of food production.  Responsible for daily food purchasing and receiving, menu planning, inventory control, and food costing.  Oversaw hiring, training and development of kitchen employees.  Produced or amended menus and item selections in conjunction with Executive Chef.         Work History      Executive Chef /Chef Manager  ,   01/2014   to   01/2019     Company Name   ‚Äì   City  ,   State      Developed restaurant concept, menu, and recipes and oversaw daily restaurant operations for 100% gluten free corporate style cafe.  Created daily specials and rotating prepared food selections based on seasonal availability and customer demand.  Hired and managed all back of house staff and front of house staff.  Ensured personnel safety, kitchen sanitation and proper food handling and storage.  Purchased food and cultivated strong vendor relationships.  Coordinated and organized all restaurant inventory.  Planned and executed catered events.  Considered seasonal product pricing and availability in development of promotional dishes and menu selections.  Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.  Assured customer satisfaction in front of house.  Financial management including food cost & labor.         Chef /Banquet Chef  ,   01/2006   to   01/2014     Company Name   ‚Äì   City  ,   State      Prepared various a la carte menu items and seasonal specialties for 150 + seat country club.  Planned, organized, and oversaw food preparation of all banquet and catering events including weddings and golf tournaments for 75 - 275 people.  Ensured and maintained five-star quality of food preparation from planning, purchasing, preparing, to plating.  Interacted with Club members when preparing food at remote locations such as outside grilling, pasta nights, clam bakes, etc.  Planned promotional menu additions based on seasonal pricing and product availability.  Supply ordering and inventory.  Hired, trained, scheduled and managed kitchen staff of 8-12.  Monitored line processes to maintain consistency in quality, quantity and presentation.         Chef/Kitchen Manager  ,   01/2005   to   01/2006     Company Name   ‚Äì   City  ,   State      Managed all aspects of kitchen in accordance with goals, objectives and culture set forth by company.  Managed kitchen staff team and assigned various stages of food production.  Monitored quality, presentation and quantities of plated food across line.  Assessed inventory levels every week and placed orders to replenish goods before supplies depleted.  Monitored kitchen area and staff to ensure overall safety and proper food handling techniques
Twenty Water Street - Executive Sous Chef.           01/1995   to   01/2005       City  ,   State      Prepared and presented menu items and daily specials for 200 seat fine dining restaurant, 40 seat tavern, and seasonal waterfront deck, plus banquet and catering functions.  Managed kitchen staff team of 10-15 and assigned various stages of food production.  Responsible for daily food purchasing and receiving, menu planning, inventory control, and food costing.  Oversaw hiring, training and development of kitchen employees.  Produced or amended menus and item selections in conjunction with Executive Chef.         Education      Associate of Science  :   Culinary Arts      Johnson & Wales University   -   City  ,   State           Summary    Skilled, creative, dedicated Executive Chef/Chef Manager with extensive culinary experience and knowledge in varied dining concepts and a large range of cuisines. Focused and efficient with a strong knowledge in food safety and sanitation guidelines. Adept at food purchasing, inventory and controlling food cost. Talented kitchen leader and team motivator successful at maintaining staff focus, efficiency and productivity.      Certifications    Certified Food Safety Manager
National Registry of Food Safety Professionals      Highlights          Hands on knowledge of all phases of food preparation from casual to fine dining and catering  Food & Labor Cost Control  Banquet and catering menu planning, development, and service  Recipe development and standardization  Gluten Free food preparation  Certified Food Safety Manager  Food procurement, inventory and inventory control  Knowledge of P & L accountability  Kitchen equipment maintenance and repair  Customer service orientated  Employee hiring & training      Computer proficiency  Concept  Cost Control  Costing  Customer satisfaction  Customer service  Equipment maintenance and repair  Financial management  Food Safety  Forth  Hiring  Inventory levels  Inventory  Inventory control  Personnel  Pricing  Processes  Procurement  Purchasing  Quality  Receiving  Restaurant operations  Safety            Skills     Hands on knowledge of all phases of food preparation from casual to fine dining and catering  Food & Labor Cost Control  Banquet and catering menu planning, development, and service  Recipe development and standardization  Gluten Free food preparation  Certified Food Safety Manager  Food procurement, inventory and inventory control  Knowledge of P & L accountability  Kitchen equipment maintenance and repair  Customer service orientated  Employee hiring & training  Computer proficiency,  Concept, Cost Control, costing, customer satisfaction, Customer service, equipment maintenance and repair, Financial management, Food Safety, forth, hiring, inventory levels, inventory, inventory control, personnel, pricing, processes, procurement, purchasing, quality, receiving, restaurant operations, safety    "
CHEF,"         DFW PERSONAL CHEF         Experience      DFW Personal Chef      City  ,   State      Devise and execute growth plans entailing market penetration and expansion, product development and diversification,.  new customer acquisition and targeted marketing campaigns.  Formulate and administer policies and practices to.  maximize profit margins and minimize operating expenses.  Lead and mentor 27 team members.  Achievements Analyzed sales data, eliminated unpopular/unprofitable items, streamlined an expansive menu and introduced healthier recipe options, generating an additional $606000 in annual revenue Launched a Facebook boosted posts targeted marketing campaign, saving 30% in cost per lead compared to google display ads, and producing 12 points uplift in brand awareness and 10 points uplift in purchase intent Renegotiated existing food purchasing contracts with strategic vendors, slashing food cost by 15% Cultivated partnership with new shipping carrier, negotiated favorable pricing, reducing shipping cost by 20% Established an in-house payroll processing system, trimming administrative outsourcing cost by 18% Deployed an inventory management software, avoiding overstocking/understocking and decreasing food waste and spoilage by 81% Directed all employees to undergo rigorous sanitation and food safety training programs, maintained a sanitary safety grade of 99 by the Fort Worth Consumer Health Division for 10 consecutive years Enhanced customer confidence in food quality, sidestepping food wholesalers and sourcing directly from farmers and producers, procuring organic produce, non GMO ingredients and antibiotics free meats and poultry.         Senior Executive  ,     07/2008   to   Current           Senior Tax Specialist  ,     01/2015   to   04/2017     Company Name   ‚Äì   City  ,   State      Prepared complex State and Federal tax returns for individuals, trusts, partnerships, corporations, charities and foreign.  tax clients.  Collaborated and advised taxpayers with IRS inquiries and notices.  Participated in networking and business.  development activities on behalf of H&R Block.  Achievements Completed 1000+ hours in IRS accredited training courses, accomplished third highest seniority position Examined clients prior tax returns, amended over 60 returns and recovered taxpayers in excess of $80000 in overlooked and unclaimed deductions and credits Exceeded up-sell goals by 40%, ranked first district-wide in attached product sales revenue Gained a 98% client recommendation score and a 96% retention rate by providing personalized and client centric service, outperformed 57 co-workers in Net Promotor Score (NPS) Earned H&R Block Academy's highest test scores, 100 on midterm and 98 on final Mentored and trained first year associates, inspected each prepared return for accuracy and completeness, delivered support, corrective actions and administered practice returns to improve skill and knowledge Rewarded with numerous recognition awards by Regional, District and store Managers for rapid ascension, continuous education, exceptional client care and outpacing sales benchmarks three years in a row Won Henry W.  Bloch Excellence in Client Service Award.         Manager  ,     05/2002   to   06/2008     Company Name   ‚Äì   City  ,   State      Managed Steak and Ale's #1 Texas location in revenue generation ($3.93 million annually).  Supervised all staff hiring,.  onboarding, training, retention initiatives, performance appreciation and disciplinary actions.  Designed and applied.  revenue generating and cost saving strategies.  Achievements Expanded high margin menu items, offered daily specials, added new happy hour promotions and coached servers in up-selling techniques, revenue growing measures achieved an average check increase of 14% Reduced labor cost, renegotiated lease terms, minimized inventory waste, installed energy efficient equipment and instructed staff to multitask, cost cutting measures achieved 16% decrease in overhead expenses Spearheaded a customer loyalty program, fostered patrons retention and contributed 77% in repeat business Committed to elevate customer experience by ensuring cheerful greetings, adequate staffing, order accuracy, prompt service and solution based complaints resolution, location averaged a 90% score in customer satisfaction metrics, YOY Managed 39 team members, surpassed all performance goals and retained lowest employee turnover rate, YOY Orchestrated a customer feedback report card, valuable comments steered improvements to service speed, staff performance and food quality Awarded with Manager of the Year Award, five straight years.         Education      Bachelor of Science  :   Business Management      Saint Joseph University        Business Management Magna Cum Laude       Summary    Operations Management - Growth Strategies - Data & Financial Analysis Award winning, analytical and data driven decision making manager with 15 years experience in business management and astute understanding of accounting, taxation, marketing, sales and administrative procedures. Adept at implementing and executing operational strategies, addressing complex challenges and leading team members to continuous successes. Diligent in scrutinizing profit and loss statements, fostering the financial health of the company and maintaining a holistic view of operations while also focusing on the granular details       Languages    English, French and Arabic      Highlights        Microsoft Word, Excel (spreadsheets, pivot tables, formulas, formatting), PowerPoint, Access, Outlook Google Data Analytics, Search Engine Optimization (SEO) and Web Metrics Social media tools Hootsuite and Hashtagify Cloud Management and Security Salesforce Customer Relationship Management QuickBooks 42 CPE Credits, Mastering QuickBooks level 3 Certified            Skills    administrative, ads, Arabic, business
development, contracts, Customer Relationship Management, Client, clients, customer satisfaction, energy efficient, English, food safety, French, hiring, inventory management, inventory, marketing, market, mentor, Access, Excel (spreadsheets, Outlook, PowerPoint, 98, Microsoft Word, networking, payroll processing, pivot tables, policies, pricing, product development, producing, profit, purchasing, quality, QuickBooks, safety, selling, sales, Search Engine Optimization, servers, shipping, staffing, strategic, tax, tax returns, training programs   "
CHEF,"         SENIOR SOUS CHEF       Summary    Chef with nine years of culinary experience and¬†eleven total years of hotel experience. Skilled in leading and
Raised banquet quality of food at the Renaissance Grand in St.Louis 39 points in a 6 month period
Executed planned events such as Nola goes pink, Essence Fest and also New Orleans Food and Wine Festival motivating a team and consistently meeting my GSS quality of food goals.      Highlights          Trained in Sous Vide cooking  Menu development   Talent development       Atlas   Experience working Carpedia   Modernist cooking knowledge             Accomplishments      2014 silver medal winner in New Orleans Wine and Food Experience
  Raised the AES from a 50(previous leadership) to an 82 at the New Orleans Marriott
  Manager of the Quarter Nominee Fourth Quarter 2014
  Cooked for Marriott Board of Governors   Improved the food quality of food score 6 points at the JW Marriott  Pilot Hotel¬†for Chef's Market/ Fresh Bites¬†        Experience     04/2016   to   Current     Senior Sous Chef    Company Name   Ôºç   City  ,   State      Oversee three different outlets   Improved Restaurant Quality of Food by 6 points in 2 years   Developed menus for breakfast, lunch and dinner  Achieved 87 for Associate Engagement Survey during my leadership  Worked extremely close with Carpedia( consulting firm)  Currently managing 3 managers and over 60 associates   15.6 million in food sales for 2016            04/2015   to   04/2016     Sous Chef    Company Name   Ôºç   City  ,   State      ¬†Oversaw the pm culinary operations   Improved quality of food scores by 3 points during first year on the job  Trained and developed new Assistant Sous Chef and lead cook  Assisted the Chef in achieving not only GSS goal but also financial           Assistant Sous Chef    Company Name   Ôºç   City  ,   State      Made schedules
Scored an 82 on the AES survey
bridged the gap between am and pm
attended WIG sessions
won silver medal in the NOWFE competition
menu development.         12/2014   to   04/2015     Kitchen Supervisor     Company Name   Ôºç   City  ,   State      Oversaw the am shift   Part of a renovation(M Club)  Did scheduling and ordering for the hotel restaurant          02/2014   to   12/2014     Banquet Cook 2( Lead Cook)    Company Name   Ôºç   City  ,   State      Attended daily BEO meetings  Prepped and fired functions for upwards of 1500 guests  Prepared tastings for VIP clients   Delegated prep lists and daily cleaning lists to the team             Education     2005     GED  :   General    SWIC   Ôºç   City  ,   State  ,   United States            Skills        Highly Focused and Driven   High Volume Production Capability  High Profile Events   Reliable      "
CHEF,"         SENIOR BANQUET CHEF       Professional Summary    Dynamic Executive Chef with a broad spectrum of international experience in all facets of the hotel and restaurant operation, and an established track record in Food &Beverage Management & extensive knowledge in food & beverage management and culinary arts. Trained and educated in Europe with expert knowledge of Traditional French, Italian and American cuisines. A passionate Leader with a vision for outstanding customer service and team achievement, and driven by the financial and operational success of the organization.      Skills          Business operations expertise  Inventory control and record keeping  Trained in performance and wage reviews      Natural leader  Service-oriented  Strong work ethic              Work History      Senior Banquet Chef     03/2014
                                to   Current      Company Name   ‚Äì   City  ,
                              State      The W-Atlanta Midtown is a flag-ship property with 466 modern luxury guest rooms, 4 outlets including a farm to the table restaurant concept, 24-hour room service operation and full service luxury spa.  Leader in charge of the entire Banquet and Garde Manger kitchen operations with over 40.000 sq.  feet  of banquet and meeting space, 3 kitchens, and a skyline wedding venue.  Manage and direct a team of 8 cooks, 5 banquet attendants, 2 stewarding supervisors and 8 stewards.  Successfully managed the conversion of the Jean Georges Spice Market, intoTrace Restaurant concept.  Direct and coordinate all administrative duties and purchasing for the Culinary Department.  Increased the GSI (guest satisfaction index) to a solid 4.67 ratio for the Banquet/Catering department.  Custom created all menus and directed themed events for top ranking accounts and clientele.  Improved food cost from 26% to a YTD foodcost of 24.1% by effectively managing production and accurately conducting purchasing methods and applying cost saving procedures.  Strongly improved in house food production, and improving labor productivity below budget.  Achieved a 97.6 point Steritech food safety score, and a 98 point score for the county health department.         Executive Chef     04/2012
                                to   02/2014      Company Name   ‚Äì   City  ,
                              State      The Emory Conference Center Hotel has 325 luxury guest rooms, 5 outlets including, a 250 seat restaurant, Club Lounge, room service, bowling lanes & Pub, and the Houston Mill House wedding venue.  Directly Responsible for all culinary and banquets operations with over 40,000 sq.  feet of meeting space.  Leading and managing a team of 30 employees including a supervisory/management team of 5 people.  All financials for a growing property grossing 8-10 million in revenue from the Food & Beverage   Department.  i.e.  food costing, forecasting & flow-through for Revenue, labor, expenses, purchasing, etc).  Created and maintained impeccable food preparation, visual aesthetic, and quality standards in all areas of the operation.  Obtained excellent Unifocus scores for guest satisfaction ranging from 90-96% overall.  Participated and contributed as a major decision maker for the F&B department in the ongoing improvement process and culinary program.  Training & Development with direct F&B Management Training team.  Achieved food cost and labor cost under budget and maintained excellent health inspection scores.         Executive Sous Chef     08/2010
                                to   04/2012      Company Name   ‚Äì   City  ,
                              State      The Loews Atlanta hotel has 414 luxury suites, a 120 seat Southern themed restaurant & bar, and spa.  Directly responsible for managing and overseeing multiple outlets including a 120 seat restaurant, 24 hour room service, and over 37,000 sq.  feet of meeting space including an 11,000 sq foot ballroom.  35 employees including a supervisory/management team of 5 people.  Successfully coordinated and managed all banquet and catering functions, financials and administrate duties for a high volume property grossing 12-14 million from the Food & Beverage Department.  Effectively hired, trained and developed a high performance culinary and stewarding team while maintaining all Loews Brand Standards and improved operating procedures.  Maintained and improved all budgetary guidelines and increased guest satisfaction to number 1 in the Loews Corporation for the Culinary Department.  Achieved outstanding health inspection scores throughout the year, and obtained an excellent employee survey record for the Culinary Department.         Executive Sous Chef/Interim Head Chef     10/2007
                                to   08/2010      Company Name   ‚Äì   City  ,
                              State      The Intercontinental Hotel features 422 luxury guest rooms, a 24-hour restaurant concept and room service, a luxury club lounge and themed bar, and 32,000 sq.  foot of meeting space with a 12,000sq.  feet ballroom that can accommodate 850 for seated dinners and 1,500 theater style or reception setting.  Responsible for overall operation of Culinary Department in this 4 star, 5 diamond corporate flagship hotel for the Intercontinental Hotel Group.  Improved food cost to 25% to a budget of 28.2% and maintained variables and labor cost within budgets at all times, and was strong contributor to both quality and profit for ownership.  Directly responsible for all F&B outlets including the 24 hour French Bistro concept (Fine Dining), XO cognac Bar & Lounge, Room Service & Spa Dining, and Banquet and Catering Operations.  Directly responsible for over 50 employees (Including the Leadership).  Successfully operated as interim Executive Chef during transition from ownership, and effectively managed this process as well as the Culinary Department, all financials, and high profile corporate events for IHG.         Banquet Chef Winery Chef     03/2006
                                to   10/2007      Company Name   ‚Äì   City  ,
                              State      The Hotel Features 277 luxurious guest rooms, 6 Food and Beverage venues, Pool Bar and Golf Grill & full service spa.  The Winery features a 120 seat Bistro, a fine dining prix fix restaurant, a Viking Cooking Studio and various Banquet venues.  Responsible for all aspects of the Culinary Department with the direct emphasis on Banquets and Catering operations and  overseeing 6 F&B outlets.  Manager in charge in the absence of the Executive Chef.  Manage and oversee the entire culinary team of over 40 employees including 4 Sous Chefs.  Responsible for coordination of administrative duties, purchasing, menu planning and development & all out-door facilities.  Promoted to Winery Chef in 2007.         Education      Bachelors Degree  :   Culinary Arts and Hospitality Management Nutrition and Restaurant Techniques     1 1998     RIVB Culinary Institute    -
                          City         Culinary Arts and Hospitality Management Nutrition and Restaurant Techniques         Business Administration     1 1992     Mavo College    -
                          City     Business Administration       Certifications    Serv-Safe Manager Certified





 Certified
in Managing a multi-cultural diverse workforce

¬†      Skills    administrative, budgets, budget, concept, conversion, Cooking, clientele, Delphi, Dutch, Employee Relations, English, Features, financials, forecasting, French, German, Internet Literate, Leadership, Managing, Management Training, Market, Excel, Office, 97, Outlook, Windows 98, 98, NT, Word, Mill, profit, purchasing, quality, reception, Recruitment, safety, Spanish, supervisory   "
CHEF,"         EX√âCUTIVE BANQUETTE SOUS CHEF       Professional Summary    Interested in: permanent full time, specialized in banquettes operations such as big and small events, ceremony's, massive functions, banquettes designs.  High skilled baking, pastry's, roasting, cooking, grilling, cold larder etc, garnishing, tasting, customer service. Experienced on all sections, all type of venues, cuisines, food service. Over 14 years of experience in the hospitality industry. Major experience in events, functions, catering, weddings, conventions, corporate occasions etc. Accomplished Chef with strong combination of culinary experience and management skills. Experience in high pressure kitchen environment, ensuring that the standards of hygiene are maintained & improved where possible. Ensuring excellent standard of food consistency. Demonstrated continuous commitment to reducing food & labour costs. Trained employees in food preparation procedures in line with high end establishment standards. A fast learner, flexible, highly motivated, capable of operating independently or as a willing and supportive member of a team. Get the job done. Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste. Motivated  banquette sous chef offering over  13  years experience in the food industry. Focused on high standards for taste and quality, while maintaining profitable margins. Superior communication and leadership skills.      Skills          Beautiful presentation of food  Institutional and batch cooking  Cake decorating expertise  Strong attention to safe food handling procedures   [Mediterranean ]  cuisine expert  Effective planner  Extensive catering background  Food presentation talent  Hospitality and service industry background  Menu marketing expertise  Special events planning  Staff training  Skilled waitstaff  Catering  Inventory management systems  Courteous and helpful  Hotel operations and management  Event planning and coordination  POS systems  Hospitality background  Five-star hotel experience  Resort experience  Food and beverage services  Natural leader  Team building  Skilled negotiator              Work History      ex√©cutive Banquette sous chef      01/2012
                                to   06/2014      Company Name   ‚Äì   City  ,
                              State      Reduced food costs by  18  percent by using seasonal ingredients, setting standards for portion size and minimizing waste.  Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.  Verified proper portion sizes and consistently attained high food quality standards.  Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.  Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.  Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.  Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.  Achieved and exceeded performance, budget and team goals.  Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.  Promptly reported any maintenance and repair issues to Executive Chef.  Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions.  Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries.  Verified freshness of products upon delivery.         Head-chef     01/2008
                                to   01/2012      Company Name   ‚Äì   City  ,
                              State      Moulin Noir European bistro Running a busy caf√© / bistro / restaurant.  Catering.  Serving over 600 meals daily.  Reducing costs for the business.  Comprehensive knowledge of food and catering trends  Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.  Verified freshness of products upon delivery.  Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.  Reduced food costs by  15  percent by using seasonal ingredients, setting standards for portion size and minimizing waste.  Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.  Verified proper portion sizes and consistently attained high food quality standards.  Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.  Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.  Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.  Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.  Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.  Led shifts while personally preparing food items and executing requests based on required specifications.  Regularly interacted with guests to obtain feedback on product quality and service levels.  Achieved and exceeded performance, budget and team goals.  Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.  Created and managed budgets for operations and capital equipment.  Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information.  Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.  Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.  Decorated and merchandised quality bakery goods.  Ordered and received bakery products and supplies.  Properly wrapped, boxed, and weighed bakery department products.  Practiced safe food handling procedures at all times.         sous Chef     01/2006
                                to   02/2008      Company Name   ‚Äì   City  ,
                              State      Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions.  Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.  Successfully reduced the restaurant's annual food and labor costs by  27  % through proper budgeting, scheduling and management of inventory.  Verified freshness of products upon delivery.  Expertly managed  43  staff and maintained appropriate staffing levels throughout shifts.  Comprehensive knowledge of food and catering trends  Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.  Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.  Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.         Executive chef                 Education      Diploma  :      2009     academia international     -
                          City  ,
                          State         Culinary Arts Certificate  Coursework in Culinary and Restaurant Management  Coursework in Hospitality Management  Food Services Technology classes  Basic Vocational Certificate: Bakery Assistant  Basic Vocational Certificate: Lead Baker  Basic Vocational Certificate: First Cook  Coursework in Professional Cooking and Baking  Coursework in Hotel Management and Restaurant Food Service  Coursework in Hotel Administration  Coursework in Business Administration and Management  Culinary Arts coursework  Hotel and Restaurant Administration coursework  Coursework in Sales and Marketing Management   Food Systems Management coursework  Certified Nutrition Consultant  Personal Training certificate  Advanced coursework in Food Systems Management  Extensively trained in Pediatric Feeding and Nutrition         Hospitality Management, hotels, tourism and food services. specialization in commercial cookery, Academia International Melbourne, Australia. certificate 4 & 5. OH&S Short course in - Food Garnishing  -Specialty Knives Banquet interior design, major in business and private conventions. Responsible service of alcohol Australia certificate (RSA)   :      1 2004     Shalon Secondary College    -
                          City                Skills    Fluent in English, Hebrew, interior design, Languages, letters, organizing, speaker, quality, requirement, strategy, trainer, written      Additional Information      Schedule Create and implement menus Liaise with suppliers Work within budgeted guidelines Select, train and motivate the kitchen brigade Ensure profitability Oversee all aspects of food preparation and production in the outlets  An innovative and logical thinker, with a sharp cooking mind Excellent interpersonal and communication skills, complementing the ability to build relationships across cultural boundaries Good organizational and time management skills, able to prioritize multiple tasks and meet deadlines Ambitious and focused with a 'can do' attitude, and a strong work ethic Interests Swimming, tennis, gym, travel, cooking & exploring new cuisines Music & writing      "
CHEF,"         CHEF INSTRUCTOR PROFESSOR       Summary     Dynamic, resourceful and skilled Teacher Instructor, Business Owner and Chef with years of experience.Problem Solver, Strategic Planning, Risk Management, Service Quality Improvement, Staff Training, Staff-Retention Programs, Team Building, Team Leadership, Takes immediate action if problems arise, Motivator, Problem Resolution, Employee Scheduling, Event Management and Promotion, Expense Control, High level of work Standards, Adjust Priorities Quickly, Understands and motivates employees and customers by analyzing and understanding and making them feel valued and understood. Culinary Instructor teaching within a college level for nine consecutive years. Highly respected.         Highlights          Excellent Leadership   Partners well with Others   Proved Ability To Plan, Organize, and Manage Business  Human Resources Leadership  Community Outreach  Operations Start-Up and Analytical Skills for Improvement  Organizational Restructure and Change  Amazing Work Ethic        Great Motivator  Builds Great Teams to Achieve Superior Results  Organized  Team Leadership  Microsoft Office Tools  Staff Development, Motivation and Training Programs  Event Management and Promotion  Performance and Cost             Experience      Chef Instructor Professor   10/2006   to   08/2015     Company Name   City  ,   State      Culinary Science, Food Service, Food Safety and Sanitation & Customer Service Skills, Lecture/Lab Class to students in both credit and noncredit programs. Instruct and supervise students in volume food preparation for breakfast, lunch, or dinner service in the cafeteria, professional industrial kitchen. Lecture on related topics dealing with food preparation, proper tools, sanitation, and kitchen operations. In addition to normal teaching responsibilities, this position requires the management of: ordering food products, analyzing food costs, portion control, menu planning, merchandising, kitchen sanitation, kitchen maintenance. Enjoy working with college students that have diverse academic, socioeconomic, cultural, sexual orientations, disabilities, and ethnic backgrounds. Emphasized the importance of students ability to build positive relationships and building trust in a team environment. Wrote and implemented a culinary team to feed homeless on Charlestons streets. Extremely high work ethics set and standards expected from self and staff and students.          Pastry Chef/Manager   01/1995   to   01/1997     Company Name   City  ,   State      Patissier and Boulangar (baking and pastry chef), and was promoted to Garde Manger, adding to her responsibilities, the preparation of cold foods, salads, appetizers, pates, and other charcuterie items.She was quickly promoted to Chef De Cuisine. Coexisting moved to mother property-Heritage Inn- Sun City, Arizona. Assistant Director of Kitchen/Dining Room Manager for a long term care and skilled nursing facility.  Quality control of all foods and beverage served to residents, guests and employees, direction and facilitation of safety, sanitation and maintenance programs for employees of the community. Hiring and training of personnel for front and back of the house. Accountability for all line expectations, plating presentations, as well as all chef positions. Execution of resident and facility specialty functions from menu planning and implementation.         Education      Bachelor of Science  :   Business Management   2012       The Art Institute of Pittsburgh   City  ,   State  ,   USA             Associate of Applied Science  :   Culinary Arts   1998       The Art Institute of Phoenix   City  ,   State  ,   USA      Valedictorian, Outstanding Culinary Achievement Award, Presidents Honor Roll, 3.8 G.P.A.         Personal Information     I grew up on a farm in a small town of Superior, Pennsylvania. My early influences were all centered on food. My grandparents grew and sold their own vegetables and meats.   Dennis Turkey Farm  was known for its customer satisfaction and ‚Äòclean farm' practices. I learned about environmental stewardship from grandparents that farmed holistically. I fondly remember working with Grandpa Dennis, plucking turkey feathers and processing chickens to fill the latest orders.Inside the farmhouse, I sat wide eyed watching my grandmother make what seemed like magic in her big wooden bowl filling the orders for our family restaurant called  Glisans .I credit my grandmother for instilling within me the passion for savory and baking and using all of the chef senses! I have worked practically all of my life in some form within the hospitality world. I am very creative, positive, warm, personable with strong attention to detail and management skills. I pride myselfon quality of work with a strong work ethic. I pride myself on high customer satisfaction and client retention. I am a true leader and a fantastic administrator and teacher.        Additional Information     1998-2000-Carter and Carter P.C.-Owned and operated a small catering establishment with my ex-husband. Primarily catering to church, government and homeless shelters.   Carter and Carter P.C. Owned a Real Estate group which I spearheaded with my husband.   1995-96 -The Wigwam Resort- A Five Star fine dining establishment Banquet Server and Room Attendant, responsible for plating presentations and delivery to in-house clients.  Chef de Partie.  Pre-1995 - Dennis Turkey Farm, Glisan Restaurant ‚ÄìEmployed in the family-owned business as Pastry Chef and Sales Processor .       Skills     Influential, Problem Solver, Strategic Planning, Risk Management, Service Quality Improvement, Staff Training, Staff-Retention Programs, Team Building, Team Leadership, Takes immediate action if Problems arise, Motivator, Problem Resolution, Employee Scheduling, Event Management and Promotion, Expense Control, High level of work Standards, Adjust Priorities Quickly,Understands and motivates employees and customers by analyzing and understanding and making them feel valued and understood. Environmental Stewardship.Serv Safe Manager. Culinary Science and Lecture. All hospitality responsibilities including: Quality control of all foods and beverage, Direction and facilitation of safety, Sanitation and Maintenance programs, Hiring and training of personnel for F.O.H. and B.O.H. Accountability for all time line expectations and procedures. Created and implemented grading rubrics. HAACP and food flow.     "
CHEF,"         EXECUTIVE CHEF III         Summary    Experienced and well rounded Executive Chef. Creative, innovative, and ambitious. Classically trained in Le Cordon Bleu French Cuisine in Scottsdale, Arizona. Highly skilled in all cooking methods and ethnic cuisines.      Competencies          Expert proficiency in  PC and Mac Programs  Expert Understanding of HACCP and State Sanitation Standards   Focused and disciplined     Well Versed Palate        ServSafe certified  Food handlers card  High volume production capability  Expert Understanding of Food and Labor Control Measures            Experience      Company Name    City  ,   State    Executive Chef III   01/2016   to   08/2016        Reduced food costs by  7  percent by expertly estimating purchasing needs and buying through approved suppliers.       Provided courteous and informative customer service in an open kitchen format.    Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.   Implemented and supported company initiatives and programs.     Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.       Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.             Company Name    City  ,   State    Presence   03/2014   to   01/2016             Company Name    City  ,   State    Regional Executive Chef   03/2014   to   01/2016        Quickly and courteously resolved all guest problems and complaints.      Enforced appropriate work-flow and quality controls for food quality and temperature.      Developed strategies to enhance catering and retail food service revenue and productivity goals.    Validated weights and pricing with a scale printer machine.     Prepared a variety of local and seasonal specialties which contributed to a  15  % boost in sales during the summer months.     Reduced food costs by  6  percent by expertly estimating purchasing needs and buying through approved suppliers.       Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.       Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.     Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.                Company Name    City  ,   State    Garde Manger/Production Manager   11/2012   to   03/2014        Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.      Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.      Implemented and supported company initiatives and programs.     Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.     Followed proper food handling methods and maintained correct temperature of all food products.     Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.     Actively participated in staff meetings and operated as an effective management team leader.            Company Name    City  ,   State    Owner   11/2011   to   10/2012        Built and fostered a team environment      Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.      Displayed a positive and friendly attitude towards customers and fellow team members.            Company Name    City  ,   State    Sous Chef   10/2009   to   07/2011        Expert in final plate preparation with authentic presentation.      Built and fostered a team environment      Correctly and safely operated all kitchen equipment in accordance with set guidelines.     Persistently strove for continual improvement and worked cooperatively as a team member.     Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods.     Displayed a positive and friendly attitude towards customers and fellow team members.     Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly.     Set up and performed initial prep work for food items such as soups, sauces and salads.     Developed strategies to enhance catering and retail food service revenue and productivity goals.            Company Name    City  ,   State    Sous Chef   04/2009   to   09/2009        Set up and performed initial prep work for food items such as soups, sauces and salads.     Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.     Developed strategies to enhance catering and retail food service revenue and productivity goals.     Prepared healthy, enjoyable breakfasts and dinners for diners.     Quickly and courteously resolved all guest problems and complaints.     Established and maintained open, collaborative relationships with the kitchen team.       Followed proper food handling methods and maintained correct temperature of all food products.       Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.       Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.             Education and Training      Associate of Arts  :  Le Cordon Bleu Culinary Arts Culinary Arts   2008     Scottsdale Culinary Institute  ,   City  ,   State      Le Cordon Bleu Culinary Arts Culinary Arts        Skills    Administrative duties, Cash Handling, direction, HR, Inventory, Mac, Purchasing, Record Keeping, Retail   "
CHEF,"         SENIOR EXECUTIVE CHEF           Summary     Utilize my extensive experience in the food service industry and to contribute my skills and knowledge in a management position with an industry leader.           Experience      Senior Executive Chef    January 2012   to   Current     Company Name   Ôºç   City  ,   State      Manage and provide leadership and culinary training to 23 direct reports Worked under budgeted costs through effective menu planning Received gold scores in sanitation, safety and compliance audits Demonstrated hands-on leadership skills in training and staff development Implemented branded foods marketing program for retail Introduced the use of sustainable products, local produce and farmers markets Created special per diem menus for conference center increasing catering sale.          Executive Corporate Chef    January 2008   to   January 2012     Company Name   Ôºç   City  ,   State      Collaborated with Corporate RD/RN in creating and implementing upscale guest dining room and room service menus.  Led culinary team in the implementation and support of corporate strategies in the opening of new properties and special events.  Developed workplace safety and sanitation training schedule for culinary associates and dining room servers.  Received Top percentile in silver chair training and state health department audits.          Executive Chef / Event Consultant    January 2004   to   January 2008     Company Name   Ôºç   City  ,   State      Laison to the Chicago Board of Realtors in consulting and planning of special events Planned private parties and fundraisers for various government organizations and dignitaries Created catering menus targeting specific lifestyle demographics Hired, trained and counseled culinary and server staff of 25 Initiated program with vendors on wine tastings and culinary workshops.          Executive Chef / GM    January 1995   to   January 2003     Company Name   Ôºç   City  ,   State      Managed caf√© and conference center with staff of 12 culinary associates.  Worked with editors and publishers of various magazines for the foodservice and hospitality industry.  Test Kitchen for culinary content in R&I magazine.  Conducted culinary seminars and product cuttings with vendors.          Executive Chef / Assistant Manager    January 1993   to   January 1995     Company Name   Ôºç   City  ,   State      Managed Chicago style food court, utilizing local vendors (Vienna Beef, Connie's Pizza, Diana's Bananas, Poppies Dough, etc).  Catered functions and special events for NBC, it's affiliates and building tenants.  Appeared regularly on ""Coffee Cam"" with NBC morning news  Opened lobby Kiosk with grab and go concept and barrista station increasing outside sales.          Executive Sous Chef / Production Manager    January 1988   to   January 1993     Company Name   Ôºç   City  ,   State      Performed all essential duties as lead chef in the executive dining rooms and conference center.  Monitored Q & A of both ingredients and finished products.  Led culinary team in the opening of new cafeteria food court with varied ethnic theme cuisine concept stations.          Education      Associate of Arts   :   Culinary Arts  ,   1985    Washburne TradeSchool   Ôºç   City  ,   State  ,   United States            Culinary Institute of America Hyde Park   Ôºç   City  ,   State  ,   United States            Associate of Arts        Illinois Benedictine University   Ôºç   City  ,   State  ,   United States            Culinary Institute of America Greystone   Ôºç   City  ,   State              Skills     compliance audits, concept, consulting, content, special events, fame, government, leadership, leadership skills, marketing, outside sales, retail, safety, seminars, servers, staff development, workshops    "
CHEF,"         PASTRY CHEF /SERVER           Summary     My main goal is to ensure that procedures are followed for seating and serving guests.  Make sure that all staff act in a way that promotes guest satisfaction and handle any issues or complaints.  It will be my pleasure to design and implement training for servers, bussers, hosts, baristas, and bartenders:L this training will involve raining on menu items, as well as ""shadowing"" other servers to learn the restaurant's procedures and standards.  additionally, I will work side by side with the kitchen manage rand team to assist with the restaurant's cost controls by helping develop systems to manage product waste, labor costs, and breakage.  Also I will oversee the facility upkeep, ensuring that the front of house areas are clean and meet restaurant standards while arranging that repairs are made in a timely manner and I will facilities maintenances needed.       Highlights          Strong organizational skills  Active listening skills  Seasoned in conflict resolution  Sharp problem solver  Energetic work attitude  Inventory control familiarity      Courteous demeanor  Top sales performer  Customer service expert  Adaptive team player  Opening/closing procedures            Accomplishments      Customer Service ¬†   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.     Customer Assistance ¬†   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.     Computed Data Reports ¬†   Provided required weekly, monthly and quarterly reports listing sales figures and client track records.         Experience      Pastry Chef /Server    May 2014   to   September 2015     Company Name   -   City  ,   State     Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.Consistently produced exceptional menu items that regularly garnered diners' praise.         Line Cook    March 2013   to   March 2014     Company Name   -   City  ,   State     Regularly developed new recipes in accordance with consumer tastes, nutritional needs,  and budgetary considerations.Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.         Dishwasher    April 2012   to   November 2012     Company Name   -   City  ,   State     Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.  Maintained system of control for storage temperatures and proper functioning of kitchen equipment          Customer Service Rep    September 2012   to   December 2012     Company Name   -   City  ,   State     Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.         Catering Assistant/Server    January 2007   to   January 2008     Company Name   -   City  ,   State      Accepted payment from customers and made change as necessary.Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beveragesCleaned bars, work areas, and tablesAssisted diners with seating as needed          Customer Service Representative    March 2004   to   November 2007     Company Name   -   City  ,   State      Assigned as point person to plan event logistics for trade show resulting in over $250,000 in revenue.  Effectively cross trained in processing freight, vendor relations, administrative support, event set up/break down and logistics planning.          Shift Manager    January 2001   to   January 2003     Company Name   -   City  ,   State      Promoted within 1 month to shift manager supervising 20+ employees.  Managed daily restaurant operations, created staff schedules, tracked/reviewed inventory, cross trained staff, closed out cash drawer, ran sales reports.  Volunteer Experience:.  Southwest Behavioral Health- Provided approximately 50 meals daily for Homeless Outreach Program Completed 16 week training on serving the practical or emotional needs of victims following traumatic events victim's rights, support during the criminal investigation, information and referral to community resources.          COMMUNITY KITCHEN STUDENT     Company Name   -   City  ,   State      Selected to participate in foodservice training program   Developed knife skills   Exposure to all aspects of kitchen operations  Maintained all food and non-food storage areas including walk in and reach in coolers, walk in freezer, pantry, and paper room   Provided on-site catering events  Ensured quality control standards   Completed Professional Cooking curriculum  Properly received food supply and ensured product safety  Assisted Chef Instructor with crew supervision and all aspects of production  Collaborated with students and instructors to develop menus   Learned proper cooking techniques for all Leading Sauces  Experienced in all cooking methods Southwest Behavioral Health- Provided approximately 50 meals daily for Homeless Outreach Program.          Education      Associate of Science Degree   :   Social Science Studies Administrative Justice Studies  ,   2012    Mesa Community College   -   City  ,   State      Social Science Studies Administrative Justice Studies        St. Mary's Food Bank Alliance- Community Kitchen                  Certifications    National Restaurant Association ServSafe Manager Certification
Maricopa County Food Handlers Card
Adult CPR & First Aid
Fire Safety Certification      Skills     Administrative Assistant, administrative support, Behavioral Health, Conflict Resolution, Cooking, CPR, Customer Service, special events, First Aid, Goal Setting, Instructor, inventory, Team Development, logistics, Marketing, Excel, Microsoft Office, Payment Processing, quality control, Reporting, restaurant operations, Safety, selling, Sales, sales reports, supervising, supervision, Type, Vendor Relations, Workshops    "
CHEF,"         FOOD PREP CHEF       Skills       Highly skilled in cooking and preparing a variety of cuisines    Inborn ability to explore new cooking avenues    Thorough understanding of sanitation needs of the kitchen    Operate kitchen equipment such as ovens and grills for cooking purposes    Maintain knowledge of all recipes so that the Head Chef's place can be filled in effectively in case of absenteeism         Summary       Exceptional culinary insight.    Knowledge of standard food preparation    Ability to work in a high volume environment    Chef in preparing exceptional meals    Motivated food serving professional with 5+ years food and beverage experience in casual and fine dining.          Highlights           Kitchen productivity    Basic knife skills    Uses proper sanitation practices    Able to regularly lift/move up to 25-50 lbs    Preparation of various food items    Good personal hygiene    Team-oriented    Well groomed    High level of cleanly kitchen maintenance    Team-oriented        Sandwich preparation experience    Knowledge of basic food preparation    Food handling knowledge    Italian cuisine    American cuisine     Ethnic foods preparation    Plate presentation skills    Banquet operations and off-site catering expert             Accomplishments       Serve Safe 2015     Seasoned and cooked food according to recipes or personal judgment and experience.    Ensured consistent high quality of plate presentation.     Maintained contact with kitchen staff, management, serving staff and customers.    Baked, roasted, broiled, and steamed meats, fish, vegetables and other foods.    Supported all kitchen operations when chef was absent.         Experience     09/2010   -   04/2011     Company Name   Ôºç   City  ,   State    Food Prep Chef         Followed all established restaurant practices and procedures.    Carefully maintained sanitation, health and safety standards in all work areas.    Prepared items according to written or verbal orders, working on several different orders simultaneously.          06/2011   -   11/2012     Company Name   Ôºç   City  ,   State    Cook        Followed all established restaurant practices and procedures.   Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.    Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.     Cut and chopped food items and cooked on a grill or in fryers.          12/2012   -   03/2013     Company Name   Ôºç   City  ,   State    Cook         Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.    Took necessary steps to meet customer needs and effectively resolve food or service issues.     Served fresh, hot food with a smile in a timely manner.     Accurately measured ingredients required for specific food items.    Followed all established restaurant practices and procedures.          02/2013   -   06/2013     Company Name   Ôºç   City  ,   State    Cook          Assisted co-workers.     Cooked food properly and in a timely fashion, using safety precautions    Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment     Cleaned and prepared various foods for cooking or serving          06/2014   -   11/2014     Company Name   Ôºç   City  ,   State    Chef         Developed strategies to enhance catering and retail food service revenue and productivity goals.    Prepared healthy, enjoyable breakfasts and dinners for diners.    Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.    Effectively used items in stock to decrease waste and profit loss.    Ensured consistent high quality of plate presentation    Seasoned and cooked food according to recipes or personal judgment and experience    Created and explored new cuisines    Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food    Cooked food properly and in a timely fashion, using safety precautions    Used all food handling standards          01/2014   -   12/2014     Company Name   Ôºç   City  ,   State    Food Service Cook /Temp         Assisted co-workers.    Performed kitchen maintenance for a private facility.    Responsible for daily set up of five stations.     Stocked and rotated products, stocked supplies, and paper goods in a timely basis    Stored clean equipment and utensils    Supervised and coordinated activities of cooks and workers engaged in food preparation    Used all food handling standards    Cleaned, cut, and cooked meat, fish, or poultry    Complied with scheduled kitchen sanitation and ensured all standards and practices were met    Cooked food properly and in a timely fashion, using safety precautions          01/2015   -   05/2015     Company Name   Ôºç   City  ,   State    Line Cook          Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly.     Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.    Communicated clearly and positively with co-workers and management.    Worked well with teammates and openly invited coaching from the management team.    Followed all established restaurant practices and procedures.           Education     2011     William M Davies Career & Tech   Ôºç   City  ,   State  ,   USA    High School Diploma  :   Culinary/ Auto Body       Courses in Hospitality and Restaurant Management    Classes in Restaurant and Facility Operations     Basic Vocational : Prep Cook    Courses in: Food Preparation, Kitchen Management,Patisserie and Confectionery, International Cuisine        "
CHEF,"         MANAGER AND EXECUTIVE CHEF           Profile     Results oriented manager who thrives in fast-paced, competitive environments is seeking position offering opportunities for new professional and personal challenge. Self starter with a positive, can-do attitude who is driven to learn and succeed.       Areas of Expertise          Inventory control  Expense control  Supervision and training  Strong presentation skills  Sound judgment  Computer-savvy  Process improvement  Team building  Staff motivator  Business recovery and sustainability  Conflict resolution  Media marketing  Cost reduction  Budget allocation      Diverse management experience  Natural leadership  Staff training  Supervision and training  Skilled negotiator  Calm under pressure  Complex problem solving  Inventory control  Adaptable  Exceptional time management skills  Operations Start up  Performance evaluations  Employee Scheduling            Professional Experience      Manager and Executive Chef    October 2014   to   Current     Company Name   Ôºç   City  ,   State      Continually monitor all Rochester University Fraternity house kitchens and take appropriate action to ensure food quality, service standards, policies, and sanitation standards are consistently met.  Assign tasks and oversee the direction of employees to ensure compliance with food safety procedures and quality control guidelines.  Performed kitchen walk-throughs to gauge timeliness, performance and excellent service quality.  Monitor budgets of all Rochester University Chefs on campus  Manage and approve all inventories and budgets related to all culinary areas on campus  Manage, plan, and oversee all culinary campus events  Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.  Designated by Rochester University to be primary competitor to represent Rochester University in all culinary competitions          Sous Chef    October 2013   to   June 2014     Company Name   Ôºç   City  ,   State      Approved  procurement requests for banquet products  Managed and updated day to day database of personal and existing recipes  Budgeted food orders and products to maximize company profitability  Maintained standards and responsible for all kitchen operations, banquet events and buffet lines  Responsible for daily set up of all stations          General Manager/Executive Chef    September 2012   to   October 2013     Company Name   Ôºç   City  ,   State      Advanced 30 year family owned non- profitable restaurant to  lucrative, thriving business now known as  ""Local's Favorite""  Personally acknowledged in the local Sun News, Myrtle Beach Tourist magazine, culinary and tourist websites as ""Top 100 Myrtle Beach Chefs""  in over 3,000 existing restaurants  Designed, created, and implemented new restaurant and catering menus consisting of self-created recipes   Scheduled and managed all catering events   Reviewed and approved all food and beverage billing invoices and expense reports  Monitored, budgeted inventory and expenses   Managed  day-to-day tactical and long-term strategic activities   Scheduled and directed staff to maximize productivity  Identified key growth opportunities through implementation of promotional events  Hired and trained staff of over 20 for food and beverage preparation and approved payroll  Reduced total operating costs while utilizing online tools such as Quicken   Coached and mentored 25 employees and staff members by offering constructive feedback and taking interest in their career growth          Chef De Cuisine and Sous Chef    December 2010   to   September 2012     Company Name   Ôºç   City  ,   State      Successfully and simultaneously worked with Owner and Executive Chef Ernest Bledsoe to successfully manage both restaurants  Recruited and hired 20 new staff for each restaurant  Inventoried, compiled and maintained records of food use and expenditures  Ensured minimal product shrinkage and secondary use of products to avoid waste  Managed food and produce receiving process with 100% accuracy.  Led and motivated all restaurant personnel to be successful   Trained new staff on cleaning and preparing various foods for cooking and serving  Created special menu items and event menus   Planned and prepared food for parties, holiday meals, special functions, and other social events  Instructed other cooks in the preparation, cooking, garnishing, and presentation of food          Sous Chef    April 2010   to   December 2010     Company Name   Ôºç   City  ,   State      Performed in a high volume kitchen under Executive Chef Frank Lee   Supervised, coached and trained kitchen personnel, prep cooks and line cooks in the preparation, cooking, garnishing, and presentation of food.  Executed various kitchen stations including meat, fish, grilling and saute while preparing fine dishes and special diet entrees  Often switched between positions as Sous Chef to any other necessary Chef position mid shift to support changing needs of kitchen and staff  Supervised and coordinated activities of cooks and workers engaged in food preparation  Placed daily food orders          Kitchen Manager    July 2008   to   April 2010     Company Name   Ôºç   City  ,   State      Scheduled kitchen and service staff   Monitored safety, sanitation, and food preparation   Inventoried food, supplies, liquor, beer and wine on daily basis   Revised and organized kitchen procedures to optimize work flow           Internship for Associate Degree in Culinary Arts    January 2008   to   June 2008     Company Name   Ôºç   City  ,   State      Skilled and proficient at all stations including prepping, saut√©ing, grilling before end of internship  Served an average cover count of 300+ per night  Obtained firsthand experience with international, European, and French Cuisine   Interned during the 5th year of winning Charlotte Restaurant of the Year          Education      Associate Degree   :   Applied Food Science and Culinary Arts/Food and Beverage Management    ,   May 2008    Johnson & Wales University   Ôºç   City  ,   State  ,            GPA 3.4    GPA:   GPA: 3.4            Certification   :   Food Safety and Sanitation   ,   2008    Johnson and Wales   Ôºç   City  ,   State              Certification   :   National Beverage Service and Bartending  ,   2008    Johnson and Wales   Ôºç   City  ,   State              Affiliations     Future Business Leaders of America Scholarship  Federal Work Study Program Award  Johnson and Wales Achievement Scholarship       Skills     Budgeting, Multi-Business Operations Management, New Business Development, Profit Generation, Food Safety, Quality Management, Customer Relations, Vendor Negotiations, Vendor Partnerships, Time and Resource Optimization, Inventory Control and Management, Weekly Payroll, Policies, Safety, Work Flow     "
CHEF,"         FOOD PREPARATION WORKERS/GRILL CHEF       Summary     Outgoing Gourmet Chef offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Restaurant professional with 21 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders.       Highlights          Team Building and Project management, Cross Functional Team Leadership,  Proficient in food preparation and cooking Crew Leader,Team Player, Gourmet Chef  Pastry Chef, Gourmet Cuisines, Baker  Proficient in food preparation and cooking  Food Service  Sous Chef, Pastry Chef, Line Cook, Prep  Executive Chef, Sous Chef, Pastry Cook  Hospitality & Culinary Management (9 years 6 months)  MENU DEVELOPEMENT (7 years 9 months)  Restaurant Management/Food Service (10 years 9 months)  Grill Cook, Deep Fryer, Beverage Designer  Food & Beverage Service  Restaurant Management/Hospitality  Prep Cook and Serving On Line  Microsoft Word and Excel/ General Business  MCP Microsoft Windows 2000 Certified Professional  business and professional  Hospitality, Tourisim, Culinary Arts  Team Building and Project management  Cross Functional Team Leadership  text __additionalInfo  BeKnown  Terms of Service -  Privacy Policy -  Security -  Feedback   Highly responsible and reliable  Works well under pressure  Extensive hospitality background  Safe-Serv Food and beverage specialist  Serv-Safe Food safety understanding   Food Handlers Card              Accomplishments      June 2010 Top Of My Class In Original Preparation! Food Service Specialist Le Cordon Blue Culinary College June 2007 Gourmet Cuisine Chef@Your Service ServSafe Food Protection Manager McFatter Technical College September 2006 Certificate Of Diploma/Completion Of Training Internship.  Professional Memberships/Awards National Restaurant Association United Workers & Commercial Foods Gourmet Chefs Of America GOURMET CHEF OF THE YEAR-2008.            Awarded ""Outstanding Employee"" in 2010       Experience     August 2013   to   August 2014     Company Name   City  ,   State     Food Preparation Workers/GRILL CHEF        Food & Beverage Serving CONNECT Summary GOURMET @YOUR SERVICE: When YOU Want The Best, Don't YOU Settle For Nothing Less~! On Call 24/7 365 days per Year.  YOU Won't Be Disappointed! Experience Other.         July 2013   to   June 2014     Company Name   City  ,   State     Pastry Chef        Prepare All Foods For The Line Cook/Sous Chef For Cooking.  Serve Finished Meals On Front Line.  Dishwasher, Etc.  Skills: Food & Beverage Service, Restaurant Management/Hospitality, Prep Cook and Serving On Line Gourmet.         March 2010   to   May 2013     Company Name   City  ,   State     Grill Chef        3 years 2 months) * Aventura, Florida Prepared All Line Foods & Desserts In A Timely Fashion Per Customer Request.  Skills: Pastry Chef, Gourmet Cuisines, Baker, Hospitality & Culinary Management, MENU DEVELOPEMENT, Restaurant Management/Food Service Master.         April 2001   to   August 2010     Company Name   City  ,   State     Grill Master        9 years 4 months) * Hallandale Beach, Florida.  Grill All Steaks To Perfection Per Customer Orders & Special Requests.  Skills: Grill Cook, Deep Fryer, Beverage Designer.         February 2008   to   October 2009     Company Name   City  ,   State     Prep Chef        1 years 8 months) * Davie, Florida.  Sales Vendor, Team Sales Flyers, Display Menu Development/Specials.  Skills: Proficient in food preparation and cooking, Hospitality & Culinary Management,.  MENU DEVELOPEMENT, Restaurant Management/Food Service.         September 1995   to   December 2000     Company Name   City  ,   State     Crew Leader and Kitchen Manager       Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Answered questions about menu selections and made recommendations when requested.         Education     2010     Johnson & Wales University   City  ,   State  ,   United States     Associate of Arts  :   Culinary Arts, Hospitality Administration and Management     Culinary Arts, Hospitality Administration and Management        2007     Le Cordon Blue Culinary College   City  ,   State  ,   USA     Associate Degree  :   Hospitality Administration and Management, Culinary Arts, Restaurant and Food Services

Management     Hospitality Administration and Management, Culinary Arts, Restaurant and Food Services   Management        2006     Mcfatter Technical College   City  ,   State  ,   USA     Certification

Commercial Foods, Culinary Arts Management, Gourmet Cooking & Seafood Preparation  :   Culinary Arts/Hospitality     Commercial Foods and Pastry's / Wine & Spirits.        1977     Richard J. Daley College   City  ,   State  ,   USA     Associate Degree  :   Business and Managerial Economics, Restaurant and Food Services Management, Hospitality

Administration and Management     Business and Managerial Economics, Restaurant and Food Services Management, Hospitality   Administration and Management Test Scores   * Culinary Arts/Hospitality : 4.0         Additional Information      American Red Cross Volunteer Of The Year~2005.                                 *Bell Ringer/Salvation Army @ Fort Lauderdale, Florida. 2006.                *Guest Speaker/ American Cancer Society -2007.                                            Skills     Arts, Cooking, Fashion, Functional, Team Building, Team Leadership, MCP, Excel, Microsoft Windows 2000, Microsoft Word, Project management, Restaurant Management, Sales, Team Player    "
CHEF,"         PREMIUM CLUB CHEF       Executive Profile     Creative, desire for perfection, dedication to the profession and the art while at the same time effectively balance profitability.Twenty three years professional experience as a dynamic, resourceful and skilled Chef with a proven success record in many dynamic venues and assignments.       Skill Highlights          Food cost control specialist  Special dietary needs expert  Proven leadership skills      Skillful kitchen staff trainer  International culinary skills  Strong customer relationship builder            Core Accomplishments     Consistently stayed under monthly controllable expense budget. Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies. Drove food costs down by 23% by effectively improving inventory procedures and reducing spoilage levels. Created and explored new cuisines. Oversaw kitchen employee operations to ensure production levels and service standards were maintained.       Professional Experience      Premium Club Chef   01/2014   to   Current     Company Name   City  ,   State       Directly responsible for food and labor costs, menu development, recipe creation and standardization of recipe production to ensure consistency.  Promote positive public relations with guests.  Oversee a fine dining venue that seats 300 offering an ala carte menu and a daily Chef's Table, an all-inclusive area with guest seating of 240 and a daily Chef's Table, a fast casual venue that seats 140, as well as the pastry department which supplies scratch made pastries for club level and all suites.  Change menus daily for each outlet and pastry menu for each home stand.  Responsible for all non-game day catered events and in-park game day events.  Travel to other venues assisting in high profile events and play-off games.  Oversaw 40 cooks and 2 Sous Chefs as part of overall back of the house operations.           Pastry Chef   03/2013   to   01/2014     Company Name   City  ,   State       Ensure brand quality, consistency and adherence to standards.  Designed kitchen and set up pastry department operations.  Developed menu and implement new items for home stands.  Ensure that all pastries are consistently prepared and served according to the restaurants', outlets', and banquet facility portioning, and serving standards.  Hired and trained staff of 9 to correct facility procedures, safety codes, proper recipes and baking techniques.  Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed.          Pastry Chef   06/2012   to   03/2013     Company Name   City  ,   State       Ordered and controlled inventory.  Developed menu and implement daily specials.  Introduced new and modified existing recipes.  Responsible for all pastry and savory baked goods food costing.  Consistently adhered to quality expectations and standards.  Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events.          Executive Chef   10/2009   to   09/2011     Company Name   City  ,   State       In this organic vegetarian restaurant I have created seasonal menus with a heavy emphasis on vegan, gluten-free and living food items.  Responsible for all pastry production for in- house and retail sale.  Developed own methods and recipes to create tasty vegetarian/vegan cuisine.  Developed variety of menu items catering to customers with food allergies and diet restrictions.  Supervised and evaluated staff, implemented budgets, fore casted trends and negotiated prices with vendors.  Held monthly cooking classes for the public.          Executive Chef   09/2001   to   09/2003     Company Name   City  ,   State       Created all menus, oversaw all savory and sweet food production and kitchen staff.  Ordered and controlled food inventory.  Oversaw 30 cooks and 2 Sous Chefs as part of overall back of the house operations.  Hired and trained all kitchen staff and adhered to company budgets.  Developed and held cooking, baking and candy making classes for the public.          Executive Chef   06/1998   to   08/2001     Company Name   City  ,   State       Ordered and controlled inventory.  Developed weekly menus and implemented daily specials.  Introduced new and modified existing recipes.  Worked on all baked goods for retail sale which included wedding cakes, candies, savory pastries and other baked goods.  Consistently adhered to quality expectations and standards.  Hired and trained staff of 19 food preparation employees.          Executive Pastry Chef   04/1991   to   05/1995     Company Name   City  ,   State       Initially set up and coordinated all pastry department operations for the company managing four restaurants and a catering company on Pier 39.  Supervised and evaluated staff, implemented budgets, fore casted trends and negotiated prices with vendors.  Interacted with health inspectors and other regulators.  Ordered and maintained inventory.  Oversaw the distribution of product from central location.          Education      Associate of Occupational Studies  :   Culinary Arts    1991       The Culinary Institute of America   City  ,   State        Culinary Arts         Skills     budgets, inventory, sophisticated seasonal menus, public relations, quality,   motivated leader    "
CHEF,"           PERSONAL/ PRIVATE CHEF         Professional Summary     EXECUTIVE CHEF __________________________________________ With more than 29 years of expertise at the forefront of restaurant operations and menu development, I bring an innovative approach to restaurant's, catered events and hospitality services ‚Äì one that focuses on cost-effectiveness in food and labor, with quality to deliver impactful and exceptional cuisine. My background includes Mexican, Italian, Japanese, American, and fusion of all those cuisines, with broad experience in line management, staffing, new restaurant development and menu planning. Fine dining, scratch kitchens, Catering onsite and offsite 100-20000 people at any given time, retail food outlets, concessions and QSR's       Skills          Kitchen Design & Workflows  Operations Management  Product Costing / Cost Control  Innovative Menu Development  Team Building & Leadership  Quality & Customer Service  New Restaurant Openings 7  Revenue Growth / P&L  Performance Management  IMenuPro  Aloha  Microsoft Office Suite  Solomon  Quest  ETeac  Eventmaster  Caterease  Food plating and presentation  Forecasting and planning  Kitchen equipment operation and maintenance  Operations management      Business process, Negotiation, Unique  Com, Operations Management  CA, Optimization  Cooking, Performance Management  Cost Control, Personnel  Clients, Processes  Client, Purchasing  Customer Service, Quality  DC, Quality control  Direction, Quality management  English, Quest  Financial management, Reception  Focus, Recruitment  Greek, Research  Italian, Retail  Kronos, Sales  Team Building, Scheduling  Recipes and menu planning  Payroll and scheduling  Menu planning            Work History      Personal/ Private Chef  ,     01/2019   to   Current     Company Name   ‚Äì   City  ,   State      Traveling around the LA and Orange County cooking for parties of 2 to 50.  Plated, buffet, family style or food stations, plus more.  Sourcing wild and sustainable meats, fish, and poultry.  With organic produce, to produce a memorable event.         Executive Chef  ,     07/2018   to   01/2019     Company Name   ‚Äì   City  ,   State      My goals and direction needed for this 5-million-dollar operation was to bring high quality, innovative, whimsical comfort food that's interactive for the client/guest experience, bringing contemporary California-Italian fusion cuisine, with an emphasis on local farms and businesses using sustainable meats and seafood.  Lounge, Caf√©, Grill and Banquets are the revenue streams for this property.  Also drove dramatic cost saving of labor and food cost, currently trending at 34% food cost and 9% labor cost Selected Achievements:.  Completely revamped menu, brought in fresh ingredients and new ideas, changed menu seasonally.         Executive Chef/ Director of Culinary  ,     01/2015   to   03/2018     Company Name   ‚Äì   City  ,   State      My focus for this 26-million-dollar operation was to bring high quality, innovative food so clients and customers feel like they are not in a convention center atmosphere.  Whimsical comfort food that's interactive for the client experience, bringing contemporary California Cuisine, with an emphasis on local farms and businesses with sustainable meats and seafood.  Over saw 100+ employees and 6 chefs daily.  Execution of catering, concessions and offsite functions from 200-20000 people.  Drove dramatic cost savings and optimization, including running a food cost of 20% and a labor cost of 8% of gross food sales only.  Revitalized the menu to bring a fresh approach to our branding mantra, chef inspired and culinary driven, creation and implementation of 2 new catering menus, as well as multiple tailored menus to client specifications.         Education      AOS  :   Culinary Arts & Hospitality Management  ,   1997     California Culinary Academy   -   City  ,   State           High School Diploma  :     1993     Mary Star of the Sea High School   -   City  ,   State           Skills      Kitchen Design & Workflows  Operations Management  Product Costing / Cost Control  Innovative Menu Development  Team Building & Leadership  Quality & Customer Service  New Restaurant Openings 7  Revenue Growth / P&L  Performance Management  IMenuPro  Aloha  Microsoft Office Suite  Solomon  Quest  ETeac  Eventmaster  Caterease  Food plating and presentation  Forecasting and planning  Kitchen equipment operation and maintenance  Operations management    Business process, Negotiation, Unique  Com, Operations Management  CA, Optimization  Cooking, Performance Management  Cost Control, Personnel  Clients, Processes  Client, Purchasing  Customer Service, Quality  DC, Quality control  Direction, Quality management  English, Quest  Financial management, Reception  Focus, Recruitment  Greek, Research  Italian, Retail  Kronos, Sales  Team Building, Scheduling  Recipes and menu planning  Payroll and scheduling  Menu planning        Work History      Personal/ Private Chef  ,   01/2019   to   Current     Company Name   ‚Äì   City  ,   State      Traveling around the LA and Orange County cooking for parties of 2 to 50.  Plated, buffet, family style or food stations, plus more.  Sourcing wild and sustainable meats, fish, and poultry.  With organic produce, to produce a memorable event.         Executive Chef  ,   07/2018   to   01/2019     Company Name   ‚Äì   City  ,   State      My goals and direction needed for this 5-million-dollar operation was to bring high quality, innovative, whimsical comfort food that's interactive for the client/guest experience, bringing contemporary California-Italian fusion cuisine, with an emphasis on local farms and businesses using sustainable meats and seafood.  Lounge, Caf√©, Grill and Banquets are the revenue streams for this property.  Also drove dramatic cost saving of labor and food cost, currently trending at 34% food cost and 9% labor cost Selected Achievements:.  Completely revamped menu, brought in fresh ingredients and new ideas, changed menu seasonally.         Executive Chef/ Director of Culinary  ,   01/2015   to   03/2018     Company Name   ‚Äì   City  ,   State      My focus for this 26-million-dollar operation was to bring high quality, innovative food so clients and customers feel like they are not in a convention center atmosphere.  Whimsical comfort food that's interactive for the client experience, bringing contemporary California Cuisine, with an emphasis on local farms and businesses with sustainable meats and seafood.  Over saw 100+ employees and 6 chefs daily.  Execution of catering, concessions and offsite functions from 200-20000 people.  Drove dramatic cost savings and optimization, including running a food cost of 20% and a labor cost of 8% of gross food sales only.  Revitalized the menu to bring a fresh approach to our branding mantra, chef inspired and culinary driven, creation and implementation of 2 new catering menus, as well as multipletailored menus to client specifications.      "
CHEF,"         CHEF AND RESTAURANT MANAGER         Summary     Chef with¬†15 years of¬†highly recognized¬†¬†work in catering and restaurant management in 4 star hotels and leading restaurants. Specializes in creating menus that attract and retain customers for events and parties. Looking for a challenging role in culinary management.       Highlights                Focus on portion and cost control         High volume production capability           Orchestrated a successful profit and loss statement                 Inventory management control                   ServSafe certified                  Utilized systems to successful cost        Cross training ability        Successfully implemented front and back of the house training and guideline program¬†           Food   cost   control specialist               Skillful kitchen staff trainer                       Accomplishments      Successfully managed a kitchen staff of 15  employees during high volume dinner services for more than125
covers each night.  Also have extensive knowledge of catering both on and off-site productions.     Managed front and back of the house with team members    Grossed over 20k per week in food and Beverage sales         Experience      Company Name    City  ,   State    Chef and Restaurant Manager   12/2007   to   01/2017           Up-sold additional menu items, beverages and desserts to increase restaurant profits.  Up-sold additional menu items, beverages and desserts to increase restaurant profits.  Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.        Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly.     Consistently emphasized food quality and specialized baking techniques.        Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.          Highly Skilled¬†in final plate preparation with authentic presentation.               Consistently emphasized food quality and specialized cooking techniques.¬†               Company Name    City  ,   State    Chef and Restaurant Manager   12/2007   to   01/2018       Up-sold additional menu items, beverages and desserts to increase restaurant profits. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.    Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly.    Consistently emphasized food quality and specialized baking techniques.    Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.    Highly Skilled in final plate preparation with authentic presentation.    Consistently emphasized food quality and specialized cooking techniques.¬†   Increased sales by 17% over a two-year period.  Prepared correspondence, accounting and financial documents for analysis.         Company Name    City  ,   State    Chef and Sous Chef    02/2001   to   09/2006      Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.  Provided courteous and informative customer service in an open kitchen format.  Implemented and supported company initiatives and programs.  Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.  Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.  Established and maintained open, collaborative relationships with the kitchen team.  Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.  Prepared healthy, enjoyable breakfasts and dinners for guests and VIP's         Company Name    City  ,   State    Chef and Sous Chef    02/2001   to   09/2006       Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.  Provided
courteous and informative customer service in an open kitchen format.  Implemented and supported company
initiatives and programs.  Effectively managed and assisted kitchen staff in producing food for banquets,
catered events and member dining areas.  Ensured smooth kitchen operation by overseeing daily product
inventory, purchasing and receiving.  Established and maintained open, collaborative relationships with the
kitchen team.  Conducted daily inspections and maintained food sanitation and kitchen equipment safety
reports.  Prepared healthy, enjoyable breakfasts and dinners for guests and VIP's          Education      Associate of Arts  :  Specalized Culinary Techonolgy   2002     Pennsylvania Culinary Institute   ,   City  ,   State  ,   USA          Attendance¬†Achievement Award        Top  10 % of class            Bachelor of Science  :  Business   98     Salem International  ,   City  ,   State  ,   USA    Business        Skills      Account Management  Project Management  Computer Proficient     "
CHEF,"         EXECUTIVE SOUS CHEF       Summary    Dynamic, resourceful and skilled Executive Head Chef with 25 years of success in fine dining, casual dining and catering.      Skills          Staff development and training  Inventory control  ServSafe certified          Operations management  Follows propers SOP's of all organizations  Focused and disciplined            Cross-functional team management  High volume production capability¬†  Well-tuned palette            Supervision and training  Focus on portion and cost control¬†  Bilingual (English/Spanish)  Featured in The Carroll County Times              Core Accomplishments      Successfully managed two kitchen staffs of 40 employees during high volume dinner services for more than 250 diners each
night.        Experience      Executive Sous Chef     Dec 2016   to   Current      Company Name   Ôºç   City  ,   State        Taste all prepared dishes, and observed color, texture and garnishes.  Adhere to staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.  Implemented and support companies SOPs.  Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.  Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.  Followed proper food handling methods and maintained correct temperature of all food production.  Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.  Followed proper food handling methods and maintained correct temperature of all food products  Enforced appropriate work-flow and quality controls for food quality and temperature.  Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.         Executive Chef     Jan 2012   to   Dec 2016      Company Name   Ôºç   City  ,   State     Reduced food costs by 2% by expertly estimating purchasing needs and buying through approved suppliers.  Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.  Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and
      local labor laws.  Implemented and supported company initiatives and programs.  Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining
      areas.  Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety
      requirements.  Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.  Followed proper food handling methods and maintained correct temperature of all food products.  Consistently produced exceptional menu items that regularly garnered diners' praise.  Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.  Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary
      considerations.  Enforced appropriate work-flow and quality controls for food quality and temperature.  Developed strategies to enhance catering and retail food service revenue and productivity goals.  Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.  Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly.  Correctly and safely operated all kitchen equipment in accordance with set guidelines.  Actively participated in staff meetings and operated as an effective management team leader.  Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity
      without compromising guest satisfaction.  Built and fostered a team environment
      Expert in final plate preparation with authentic presentation.         Executive Chef     Apr 2005        Company Name   Ôºç   City  ,   State     Reduced food costs by 2% percent by expertly estimating purchasing needs and buying through approved suppliers.  Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and
      local labor laws.  Implemented and supported company initiatives and programs.  Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining
      areas.  Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety
      requirements.  Followed proper food handling methods and maintained correct temperature of all food production.  Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.  Followed proper
      food handling methods and maintained correct temperature of all food products.  Consistently produced exceptional menu items that regularly garnered diners' praise.  Prepared healthy, enjoyable breakfasts and dinners for diners.  Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.  Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary
      considerations.  Developed strategies to enhance catering and retail food service revenue and productivity goals.  Enforced appropriate work-flow and quality controls for food quality and temperature.  Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.         Education and Training      Bachelor of Arts  ,   CULINARY ARTS   2001    CULINARY ARTS       BIC        City  ,   State  ,   United States   Classes in Restaurant and Facility Operations       Coursework in Pastry Arts
      Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine
      Nutrition courses            Skills    Arts, budget, color, cost control, Staff training, English, estimating, Focus, functional, Inventory management, inventory, Inventory control, team leader, meetings, negotiator, Operations management, problem solving, producing, program development, purchasing, quality, receiving, retail, safety, Spanish, Staff development, staffing, Supervision, team management, work-flow   "
CHEF,"         SENIOR EXECUTIVE CHEF           Executive Profile    To seek employment as a Executive Chef where I can offer my skills and experience      Skill Highlights               Self-motivated Training and developing of Staff. Core Accomplishments
Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity.            Core Accomplishments      Staff Development:   Launched well-received program of professional development courses for all staff.    Mentored and coached employees resulting in a 12% increase in productivity.         Professional Experience      Senior Executive Chef    May 2015   to   Current     Company Name   -   City  ,   State      Reduced food costs by¬† 12%  percent by expertly estimating purchasing needs and buying through approved suppliers.      Provided courteous and informative customer service in an open kitchen format.        Consistently produced exceptional menu items that regularly garnered diners' praise.         Prepared healthy, enjoyable breakfasts and dinners for diners.            Prepared a variety of local and seasonal specialties which contributed to a¬† 10  % boost in sales during the summer months.          Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.       Implemented and supported company initiatives and programs.       Consistently kept a clean and safe environment by adhering to all federal,       state and local sanitation and safety requirements.        Followed proper food handling methods and maintained correct temperature of all food products.         Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.          Built and fostered a team environment              Executive Chef Retail    May 2013   to   May 2015     Company Name   -   City  ,   State     Manage and Oversee Culinary Team to Include.   Patient Food and Nourishments for 11867. Bed Acute Care Facility  6 Separate Retail Revenues Grossing Over 8 Million in Annual Revenue  Works with 1199 Union  Delegates and Leads a Team of 6 Salary Associates and 82 FTE'S and Managed Volume of 22.7 million   Reduced food costs by¬† 9%  percent by expertly estimating purchasing needs and buying through approved suppliers.     Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.     Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.     Followed proper food handling methods and maintained correct temperature of all food products.     Established and maintained open, collaborative relationships with the kitchen team.     Consistently produced exceptional menu items that regularly garnered diners' praise.     Prepared healthy, enjoyable breakfasts and dinners for diners.           Executive Chef    January 2009   to   May 2014     Company Name   -   City  ,   State     Population at 180-2,000 Population at 175-1,600 Responsible for Caf√© at Both Units Also Catering for private functions conferences team of 28 hourly associates.   Reduced food costs by¬† 7%  percent by expertly estimating purchasing needs and buying through approved suppliers.     Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.     Implemented and supported company initiatives and programs.     Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.     Followed proper food handling methods and maintained correct temperature of all food products.           Restaurant Chef/Retail Chef    June 2006   to   January 2009     Company Name   -   City  ,   State      Managed kitchen operations for high grossing, fast-paced fair concession kitchen.  Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.  Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant.  Oversaw 72 cooks and¬†4 Sous Chefs as part of overall back of the house operations.  Executed various kitchen stations and assisted with, meat, fish, saute or pantry  Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food                Complied withscheduled kitchen sanitation and ensured all standards and practices were met  Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food                  Staff Restaurant and Retail Chef    June 1994   to   June 2006     Company Name   -   City  ,   State      Reduced food costs by¬† 12%  percent by expertly estimating purchasing needs and buying through approved suppliers.      Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.       Implemented and supported company initiatives and programs.       Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.       Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.       Followed proper food handling methods and maintained correct temperature of all food products.       Established and maintained open, collaborative relationships with the kitchen team.       Consistently produced exceptional menu items that regularly garnered diners' praise.       Quickly and courteously resolved all guest problems and complaints.  Quickly and courteously resolved all guest problems and complaints.  Quickly and courteously resolved all guest problems and complaints.           Regularly developed new recipes in accordance with consumer tastes, nutritional needs,  and budgetary considerations.           Enforced appropriate work-flow and quality controls for food quality and temperature.           Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly.           Displayed a positive and friendly attitude towards customers and fellow team members.          ?            Education      GED        John Jay    -   City  ,   State  ,   New York    National Guard 1984        Languages     Bilingual Spanish/English        Skills    Acute Care, Conferences, Leadership, Profit and Loss, Retail Sales, Self-motivated, Staff Development and Motivation, Team Leadership and Team Building.   "
CHEF,"         OWNER, PERSONAL CHEF             Areas of Expertise          CAREER FOCUS: ENVIRONMENTAL SCIENTIST  Accomplished sales and marketing professional with Bachelor of Science Degree in Biology and Master of Business Administration Degree.  Professional background in Environmental Science and Research and Development industry.  Eight years' experience growing and building successful home-based Personal Chef Business.  Expert qualifications in identifying and capturing market opportunities to accelerate expansion, increase revenues and build client base.   Areas of expertise include:  Marketing & Business Development  Client Relationship Management  Budgeting and General Accounting  Creative sales strategies  Resolving client concerns  Pricing and sales analysis  Strong follow-up  Post-sale customer support  Proactive marketing concepts              Professional Experience      Owner, Personal Chef    January 2006   to   January 2014     Company Name   Ôºç   City  ,   State      Established successful marketing and sales strategies including implementation of Gourmet-to-Go sales counter at local supermarket Acquired 20 new clients within first year of business and continued growth throughout remainder of ownership Managed entire selling cycle, acquisition of new clients, needs assessment, bid proposal and pricing, to negotiations, sales closing and follow up.  Planned, coordinated and executed events for up to 125 people Accomplishments Winner of local Blue Water Area Chamber of Commerce ""Freshwater Flavors Award"" during first year of business Business by Referral Team Facilitator for Blue Water Chamber of Commerce.          Environmental Scientist    January 2001   to   January 2006     Company Name   Ôºç   City  ,   State      Performance of Phase I and Phase II Environmental Site Assessments, National Environmental Policy Act Reviews and Real Estate Transaction Screens throughout Midwest Interpretation of analytical results, development of corrective actions and presentation of findings in formal reports Performance of Hazardous Material Surveys including comprehensive asbestos, lead based paint and mold investigations and evaluations for industrial, residential, and commercial facilities throughout Michigan Performed industrial hygiene sampling and indoor air quality investigations Conducted on-site field quality controls including soil and groundwater monitoring Responsible for maintenance of several client accounts including daily and weekly project management Because of unique detail orientation, chosen to act as liaison with Verizon and Sprint regarding environmental statues, regulations, training and applications.          Education      Master of Business Administration   :     May 2003    University of Michigan   Ôºç   City  ,   State              Gained knowledge of marketing and sales principles through courses in Marketing Management, Principles of Finance and Strategic Management courses
*Strengthened communication and persuasive skills through active participation in Communication in Organization and Human Resource Management courses        GPA:   GPA: 6.8/8.0    GPA: 6.8/8.0        Bachelor of Science   :   Biology  ,   May 1999    Wayne State University   Ôºç   City  ,   State      Biology Gained knowledge of healthcare topics through courses in Physiology, Chemistry, Microbiology, Genetics and Neurobiology          Accomplishments      Certified Hazardous Materials Manager (2004- 2010) Accredited Asbestos Building Inspector - Michigan (2003- 2006) OSHA 29 CFR 191.120 40-hour Hazardous Waste Training and subsequent 8-hour refresher courses (2002-2006) Accomplishments Introduced new company-wide National Environmental Policy Act report template Chosen to represent company as marketing liaison with Commercial Real Estate Women (CREW) including Annual Golf Outing Co-Chairperson (2005) Product Development Technician Intertape Polymer Group, Marysville, Michigan					1999-2001 Performed ASTM testing methods and utilized ISO standards for all product development phases including standard and end-use performance testing of products Performed quality control functions including testing and development of work instructions for laboratory use Worked with Environmental Health and Safety Coordinator to address safety issues presented by laboratory employees.  Accomplishments Updated and revised Chemical Hygiene Plan for Research and Development department Optometric Technician Shores & Associates, Port Huron, Michigan						1997-1999 Managed daily operations of small optometric physician's office.  Carried out scheduling, filing, supply ordering, inventory control and customer service.  Obtained patient vital signs and performed initial diagnostic testing prior to Optometrist exam.  Telemetry Technician Mercy Hospital, Marysville, Michigan						1993-1995 Performed Cardiac Telemetry monitoring Assisted nurses with obtainment of vital signs and basic patient care.        Interests    Port Huron Area School District Visionary Team Member (2014) Volunteer Coach YMCA BlueWater Half Marathon (2013) Thomas Edison Elementary PTA Co-President (2013-2014) Thomas Edison Elementary PTA Board Member (2011-2013) Sparrow Hospital Emergency Room Volunteer (1993)       Additional Information      COMMUNITY SERVICE Port Huron Area School District Visionary Team Member (2014) Volunteer Coach YMCA BlueWater Half Marathon (2013) Thomas Edison Elementary PTA Co-President (2013-2014) Thomas Edison Elementary PTA Board Member (2011-2013) Sparrow Hospital Emergency Room Volunteer (1993)         Skills    General Accounting, Biology, Budgeting, Business Administration, Business Development, Chemistry, closing, Client, clients, customer support, ENVIRONMENTAL SCIENTIST, Environmental Science, Finance, FOCUS, Genetics, Human Resource Management, Interpretation, marketing, market, Marketing Management, marketing and sales, needs assessment, negotiations, paint, persuasive, Physiology, Pricing, project management, proposal, quality, Real Estate, Relationship Management, Research, selling, sales, sales analysis, Strategic Management, Surveys, unique   "
CHEF,"         GENERAL MANAGER / EXECUTIVE CHEF       Summary     Dedicated leader with over 15-year track record as an organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities. ¬†          Highlights          Report writing  Computer proficiency  Service-minded  Human resource knowledge  Ability to prioritize      Motivational leadership style  Inventory control  Professional demeanor  Self-directed  Time management ability            Accomplishments      Scheduling ¬†   Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.    Process Improvement ¬†   Oversaw implementation of new phone system which resulted in more cost-effective service.    Research ¬†   Investigated and analyzed client complaints to identify and resolve issues.    Administration ¬†   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.    Training ¬†   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.    Payroll Assistance ¬†   Assisted with payroll preparation and entered data into cumulative payroll document.          Experience     June 2014   to   October 2015     Company Name    City  ,   State    General Manager / Executive Chef        Coordinated all department functions for restaurant staff.  Updated employee paperwork and time records.  Liaised directly with customers to meet needs and maintain satisfaction.  Maintained detailed administrative and procedural processes to improve accuracy and efficiency.  Achieved notable successes in cost control, revenue generation and marketing effectiveness.         May 2013   to   May 2014     Company Name    City  ,   State    Sales Consultant        Met incoming customers and provided immediate assistance.  Listened to customer needs and preferences to provide accurate advice.  Solicited referrals from satisfied clients.  Answered incoming telephone calls with professional and knowledgeable responses.  Provided expert product and service information.         September 2012   to   April 2013     Company Name    City  ,   State    Sales Consultant / Service Technician        Cold-called prospective customers to build relationship.  Filled out expense reports for accounting.Updated database with customer and sales information.  Established new customer accounts.Evaluated competitors and performed market research.  Worked as technician cleaning up after different biological hazards including crime scene cleanup, flooding, and fire restoration.         June 2012   to   August 2012     Company Name    City  ,   State    Forklift Driver        Transported construction and scaffolding materials for a turnaraound in a chemical plant with large forklift  Transported employees around job site using passenger vehicles, trucks and vans.  Maintained strict adherence to safety protocols required by client.         April 2011   to   May 2012     Company Name    City  ,   State    Operations Manager        Oversaw the development and launch of customer database  Boosted company efficiency through technology upgrades and process improvements.  Optimized the overall customer experience through establishing procedures for handling issues over the phone.  Identified inefficiencies and made recommendations for process improvements.         November 2009   to   March 2012     Company Name    City  ,   State    General Manager and Trainer for New Restaurant Openings        Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.  Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.  Optimized profits by controlling food, beverage and labor costs on a daily basis.  Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.         March 2009   to   October 2009     Company Name    City  ,   State    Swing Manager        Scheduled and directed staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.          Education     1988     GED   City  ,   State  ,   United States       GED     I grew up in Guadalajara, Mexico and attended home school taught by my mother.  I later received my GED. I also have the following training.  Basic Vocational Certificate: Restaurant Operations  Basic Vocational Certificate: Culinary Management  Coursework in Business, Restaurant and Hotel Management  .         Interests       Cooking, computers, sailing, golf, travel, working, and family.        Additional Information       I am fluent in Spanish.  I believe that hard work, integrity, honesty, and diligence will help me succeed in meeting my goals and adding value to the company I work for.        Skills     Advertising, Automobiles, Consultant, Customer Relations, Data Management, Financial Planning, Food safety, Hiring, Inventory Control, Inventory Management, Managing, marketing, materials, Network design, Network, New Construction, Payroll, Performance Appraisals, Personnel, Policies, Project Management, Restaurant Operations, Retail, Safety, Sales, Spanish Speaking, Supervision, Telecommunications. Equipment Operations and Maintenance.    "
CHEF,"         KITCHEN UTILITY WORKER/EVENING WEEKEND CHEF       Professional Summary     Fast-learning recent CNA graduate , fast-paced, enthusiastic about working in a hospital , adult family home, and/or retirement home. I have 4+ years experience taking care of mentally ill, dementia, Alzheimer, schizophrenic, hospice and end of life care patients. I focus a lot on patient care and needs to make sure my client is comfortable at all times.           Licenses     Fundamentals of Caregiving  First Aid and CPR   Dementia Training  Mental health Training  Nurse delegations   CNA License       Skill Highlights          Understands mobility assistance needs  Charting expertise  Understands medical procedures  Trained in grooming and bathing assistance  Documentation procedures expert  Trained in catheter change and preparation   Quick problem solver      Patient positioning understanding  Chart preparation/filing aptness  Body mechanics competency  Alphabetical/numerical filing mastery  Adept in oxygen machine maintenance  Feeding assistance specialist  Enthusiastic caregiver  General housekeeping ability            Professional Experience     April 2012   to   January 2013     Company Name   City  ,   State     Kitchen Utility Worker/Evening weekend chef         Planned, prepared and served meals and snacks according to prescribed diets. Maintained a clean, orderly and well-stocked environment.Participated in the maintenance of safe conditions within the facility and other related areas.Promoted personal and co-worker safety.         January 2013   to   April 2013     Company Name   City  ,   State     Caregiver/PCA        Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Collected urine and fecal samples. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Documented resident records on daily flow sheets.Assisted with ADLs. Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Comforted patients and provided them with reassurance and encouragement. Promoted personal and co-worker safety.         April 2013   to   Current     Company Name   City  ,   State     Caregiver       Maintained a clean, orderly and well-stocked environment. Participated in the maintenance of safe conditions within the facility and other related areas. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Sensitive to the needs of geriatric patients. Exhibited compassionate care and communication with regard to issues of death and dying. Provided patients and families with emotional support. Assisted with ADLs. Documented resident records on daily flow sheets. Recognized and reported abnormalities and/or changes in  patients' health status to nursing staff. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Tended to patients with chronic illnesses. Provided personal nursing care in pre- and post-operative situations. Kept facility stocked with necessary supplies, equipment and instruments. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Positioned residents for comfort and to prevent skin pressure problems. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Cleaned and organized patients' living quarters. Provided transportation, assistance and companionship to clients. Planned, prepared and served meals and snacks according to prescribed diets. Assisted with adequate nutrition and fluid intake. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Collected urine and fecal samples. Completed and submitted clinical documentation in accordance with agency guidelines. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration.        April 2014   to   August 2014     Company Name   City  ,   State     Attendant Counselor        I work with Developmentally Disabled Adults with all ADL's and activities. Preparing meals and cleaning, and assisting with all personal care. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Planned, prepared and served meals and snacks according to prescribed diets. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Assisted with ADLs.         April 2015   to   October 2015     Company Name   City  ,   State     Med Tech        Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.Promoted personal and co-worker safety.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment.Provided patients and families with emotional support.Recognized and reported abnormalities and/or changes in  patients' health status to nursing staff.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Tended to patients with chronic illnesses.Assisted with adequate nutrition and fluid intake.Collected urine and fecal samples.Read and recorded temperature, pulse and respiration.Observed and documented patient status and reported patient complaints to the case manager.         October 2015       Company Name   City  ,   State     Caregiver       Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Completed and submitted clinical documentation in accordance with agency guidelines.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Facilitated games and other activities to engage clients.Kept facility stocked with necessary supplies, equipment and instruments.Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.Recognized and reported abnormalities and/or changes in  patients' health status to nursing staff.Assisted with ADLs.Provided patients and families with emotional support.Comforted patients and provided them with reassurance and encouragement.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment.         Education and Training     2012     Orting High School   City  ,   State       High School Diploma              Skills     Patient-focused care  Compassionate and trustworthy caregiver  Detail-oriented  Effectively interacts with patients and families.  Hospice care provider  Preparation of healthy meals and snacks  Catheter preparation and change  Charting and record keeping    "
CHEF,"    Summary      I am a kitchen manager with six years in BOH operations. Demonstrated team leadership with excellent staff management skills.I am also a Motivated chef with 5+ years experience in fast-paced restaurant kitchens. looking to work for a company were I can put  my talent and skill  to good use I am a hands on manager and very well respected amongst my employees or staff members nothing has very been giving to me and i work very hard to earn every title, or promotion i,ve ever held . I give 110% always focus on my goal to give my every best to all i do. and not afraid to start from the bottom as a line cook or sous chef and work my way up to the top . with a good respectable company        Hard working food service professional            KITCHEN MANAGER / CATERING AND EVENTS CHEF         Highlights          ServSafe certified  High volume production capability  Focused and disciplined  Well-tuned palette  Focus on portion and cost control  Inventory management familiarity  Bilingual (English/spanish  Chef at sun tower hotel on Fort Lauderdale Beach  Cash handling  Reliable and punctual  Reliable team worker  Neat, clean and professional appearance  Comfortable standing for long time periods  Delivers exceptional customer service  Commercial deep fryer and slicer operation  Proven leader   American cuisine expert  Willing to work under pressure      Excellent multi-tasker  Culinary knowledge  Fluent in spanish  Restaurant management   Ethnic foods preparation  Food cost control specialist  Successful kitchen staff supervisor  Interviewing and training ability  Non-smoker  Plate presentation skills  Proficiency in inventory and ordering  Reliable, punctual and committed to customer service            Experience      Company Name    City  ,   State    kitchen Manager / Catering and events chef   07/2011   to   01/2014      Apportioned and served food to facility residents, employees, or patrons.  Checked the quantity and quality of received products  Cleaned and prepared various foods for cooking or serving  Managed kitchen operations for high grossing, fast-paced fair concession kitchen.  Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.  Trained staff of twenty three employees for correct facility procedures, safety codes, proper recipes and plating techniques.  Examined trays to ensure that they contained required items  Inspected dining and serving areas to ensure cleanliness and proper setup  Managed preparation and presentation of the desserts for all catered events.Oversaw 8cooks and 17 staff members as part of overall back of the house operations.  oversaw the meal on wheels operation for saint luice county            Company Name    City  ,   State    Kitchen manager / Executive chef   01/2008   to   06/2011      Checked in deliveries and signed off on products received.  Performed tableside food preparation including carving meats, boning fish and fowl and preparing flaming dishes.  Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.  Effectively used items in stock to decrease waste and profit loss.  Seasoned and cooked food according to recipes or personal judgment and experience  Ensured first-in-first-out system with all ingredients labeled and stored properly  Oversaw kitchen employee operations to ensure production levels and service standards were maintained  Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.         Company Name    City  ,   State    Executive chef   02/2005   to   02/2008      Delivered an exceptional dining experience with friendly, fast service.  Consistently adhered to quality expectations and standards.  Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.  Regularly checked on guests' satisfaction.  Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.  Answered questions about menu selections and made recommendations when requested.  Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.  Served meals and snacks to employing families and their guests  Served residents and guests during meal times with speed and efficiency  Responded to resident or guest complaints regarding food or service  Provided guests with menus  Prepared special diet foods, salads, desserts, and other nourishments         Company Name    City  ,   State    Lead line cook   02/2001   to   01/2005      Served fresh, hot food with a smile in a timely manner.  Communicated clearly and positively with co-workers and management.  Cut and chopped food items and cooked on a grill or in fryers.  Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.  Accurately measured ingredients required for specific food items.  Carefully maintained sanitation, health and safety standards in all work areas.  Prepared the buffet and salad bar for dinner service.  Checked in deliveries and signed off on products received.  Delivered an exceptional dining experience with friendly, fast service.         Accomplishments     Recognized by peers and management for going above and beyond normal job functions.  Successfully managed a kitchen staff of 40+ employees during high volume dinner services for more than 500 diners each night  .Communicated with kitchen staff, dietitians and doctors to assure compliance with complex and frequently changing dietary needs of clients  Baked, roasted, broiled, and steamed meats, fish, vegetables and other foods.  Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.  Cleaned and inspected galley equipment, kitchen appliances, and work areas.  Cleaned and sterilized equipment and facilities.  Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.  Executed daily production lists and goals.  Helped with preparation, set-up, and service for catering events.  Planned menus according to employers' needs and diet restrictions.  Prepared food items..       Education      GED  :  Culinary arts   1996     Lyndon B Johnson   ,   City  ,   State  ,   USA     graduated with my GED and my culinary certificate as a station cook          Associate of Applied Science  :  Culinary arts   1999     Lincoln college  ,   City  ,   State  ,   USA     Graduated in top 5 of class  Courses in Hospitality and Restaurant Management  Basic Vocational Certificate: Prep Cook  Nutrition courses  Classes in Restaurant and Facility Operations  Coursework in Food and Beverage Operations  serve safe management          Certifications     Serve safe  AA in applied science  Station cook certificate   Four dietary certificate       Languages     Bilingual Spanish/English/ 1/3 creole        Skills     Grill cook specialist  Fry cook specialist  Saucier   Soups /salads specialist  Inventory specialist  Menu and catering planner  Waste management specialist  Sautee and broiler specialist  Event planner  Expert in preparing  daily specials   Scheduling  Profit  and lost specialist  Team player   Excellent customer service  Training of employee      "
CHEF,"         A LA CARTE CHEF/ CHEF DE CUISINE         Summary    A professional cook with 10+ years of combined on the job work training and experience, with a background in managerial and non-managerial positions from high quality restaurants and organizations, with a firm foundation built on the respect and execution of proper cooking techniques, and the importance of always being able to learn and grow as a professional.      Highlights          Focused and disciplined  High volume production capability  Focus on portion and cost control  Inventory management familiarity      Sous vide technique  Effective Communicator  Organizational Skils  Task Oriented            Experience      Company Name    City  ,   State    A La Carte Chef/ Chef De Cuisine   10/2015   to   Current       Supervise 10 cooks across two kitchens  Encourage and Motivate Staff Members to uphold quality standards in keeping with club traditions and expectations  Planning and Preparation of three seasonal menus  Creating nightly specials revolving around seasonality using as many local ingredients as possible  Contemporary and trendy cuisine, with respect to traditions and favourites of the club and its members  Effectively expedites a la carte service¬†  Management of protein, perishable, and dry goods inventory with a focus on utilisation and cost effectiveness  100- 200 Covers Nightly¬†          Company Name    City  ,   State    Sous Chef   04/2015   to   Current       Effectively Managing a kitchen team of 12 cooks and stewards over two kitchens on property  Tasked with the preparation and execution of special event menus    Planning and executing a daily changing dinner menu   Strong focus on locality of ingredients   Responsible for an extensive running inventory of fresh proteins  Training new cooks and team members to understand quality standards and proper cooking techniques.  75-175 covers nightly          Company Name    City  ,   State    Lead Expeditor   02/2014   to   02/2015       The Masters Golf Tournament  Terrace Kitchen  High Pressure Environment   Time Management   Stress Management   Effective Planning and Organisational Skills.  800-1100 covers in 3 hours          Company Name       12/2009   to   05/2014       Merion Cricket Club, Haverford, PA, Junior Sous Chef  Viking Culinary Center, Haverford, PA, Chef/Instructor  Cloud Catering and Events, NYC, NY, Cook  The Black Rat, Winchester, England, Stage  Craigie on Main, Cambridge, MA, Stage  Four Seasons Resort: Aviara, Carlsbad, CA, Intern          Education           2009     Culinary Institute of America  ,   City  ,   State        Bachelors of Professional Studies ,  Culinary Arts and Restaurant Management . Assisted with numerous  school-sponsored catering events  for up to 450 people. Member of the Inter-collegiate  soccer team  four years, serving as  captain  one year. Kitchen assistant for saturday morning, 15 person Adult Education classes. Residence Assistant, 2 1/2 years         Skills    Interpersonal Skills, cooking, critical thinking, dependability focused, human relations, inventory, listening skills, time and personnel management skills, stress management, supervision, teaching, leadership, enthusiasm, passion for cooking, problem solving   "
CHEF,"         LEAD CHEF & FOOD TRUCK MANAGER       Summary     At the Culinary Institute of America, I was taught and mentored by an expert team of world renowned chefs and professors
with outstanding industry and education credentials. I gained extensive exposure and experience through the advanced culinary
curriculum that is only offered at CIA. My education went beyond memorizing and executing foods, cooking techniques and
recipes - I learned how to analyze foods, how to adapt them, and most important ... how to get creative with them. I am well
trained in both classic and contemporary culinary methods and techniques and developed a strong understanding of how to
prepare a wide variety of global cuisines, as well as, wine & beer pairing.    I have had the opportunity to work with famed Chef
Larry Forgione ""The Godfather of American Cuisine"" (father of Iron Chef Marc Forgione) Learning the true practice of
sourcing local ingredients into the restaurant known as farm-to-table cooking.
I gained extensive hands-on experience in CIA professional kitchens and bakeshops, and in their award-winning student-staffed
restaurants (including the American Bounty Restaurant, and Ristorante Caterina de' Medici, St. Andrews Restaurant). I gained
both back-of-the-house and front-of-the-house experience under the guidance of the expert faculty and through a 5 month
externship at Walt Disney World's 3rd signature premier restaurant ""Artist Point"" in Orlando, Florida at the Wilderness Lodge in
Magic Kingdom. Additionally, I gained solid professional experience at Cattail Creek Country club in Maryland, running the private
catering businesses.       Highlights          Focused and disciplined  High volume production capability  Contemporary sauce work  Well-tuned palette      Sense of urgency  ‚ÄãProblem Solver   ServSafe certified              Accomplishments      Recipient of 2011 Glenelg High School Principal's Award for Exemplary Achievements (Only 13 graduates out of a class of 300 received this distinction).   Lead member of Glenelg High School's Culinary Team (ProStart Curriculum). Achieved 3rd Place, 3rd Place, then 1st Place finish in the annual ProStart Competition.  Successfully managed the culinary kitchens at the Culinary Institute Of America  Successfully worked my way up quickly through all stations at the Artist Point Resort in Walt Disney World, serving 300-700 covers each night with a cohesive team.  Successfully branched out on my own, traveling to Napa CA to continue pursuing my Personal Chef goals.¬†        Experience     05/2015   to   Current     Lead Chef & Food Truck Manager    Company Name   Ôºç   City  ,   State     Helped make a concept become a reality and currently working to become a brand.¬†    Working under a talented former French Laundry Executive Chef, and a team of passionate individuals.¬†        10/2012   to   02/2013     Executive Chef    Company Name   Ôºç   City  ,   State      Worked multiple stations (including pantry, fish, middle sauce and grill).  Made significant contributions to assist kitchen to
  successfully serve thousands of dining guests during the busy 2012 Thanksgiving & Christmas Holiday season.  Gained
  invaluable experience is a fine dining, high production kitchen (average 200-300 covers normally; 500-700 during holidays,
  40+ hours/wk)
     Developed and maintained positive working relationships with others to reach business goals.  Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.  Consistently provided professional, friendly and engaging service.  Provided friendly and attentive service.         05/2010   to   Current     Chef, Owner    Company Name   Ôºç   City  ,   State      Chef Aaron LeRoi Hodge - Various Locations From Maryland to New York to California (www.ChefAaronLeRoi.com) - specializes in Healthy Cuisine and Personal Fit Meals.  Preparing 50-100 meals weekly for customers at various types of gyms.  Rotating healthy weekly menu choices; fresh local ingredients; focused on catering real, naturally ingredients, that can
     improve health and promote good eating habits.  Full Personal Chef Services w/ a wide variety of meals from 10 - 50 guests         05/2010   to   02/2012     Culinary Apprentice under Executive Chef    Company Name   Ôºç   City  ,   State      Food preparation, cooking, carving, grilling, food plating and serving for buffets.  30 hours/week
     Consistently provided professional, friendly and engaging service.  Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.  Displayed enthusiasm and knowledge about the restaurant's menu and products.          Education     2011     High School Diploma  :   Culinary Arts Academy Culinary Arts    Glenelg High School   Ôºç   City  ,   State      Culinary Arts Academy Culinary Arts       2012     L'Academie de Cuisine  :   Culinary Arts    Howard County Community College   Ôºç   City  ,   State      Culinary Arts       2014     Bachelor of Arts  :   Culinary Arts & Culinary Arts Management    The Culinary Institute of America   Ôºç   City  ,   State              Skills      Knowledge of the personal chef/private catering business  Maintain great quality of food¬†  Fast and capable of handling large projects¬†     "
CHEF,"         LECTURER, CHEF INSTRUCTOR, RESEARCHER, AND RECRUITER       Professional Profile     A goal-driven food service manager, dietitian, and culinary professional specializing in quick paced, high-volume operations, team building, and systems improvement eager to offer 15+ years experience towards maximizing productivity and profitability.         Highlights          6 years dynamic LLUH training and employment  Multi-unit manager 2,000-20,000 daily meals  National and international director to 100 employees and 500+ independent contractors      Extensive experience managing audits  Excellent communicator  Adept computer skills  Recipe modification specialist  Zero-based budget management             Accomplishments        Experienced Operations Director   :  Executive management of 500 national and international sales agent, grew portfolio from start up to 12 million monthly processing volume.    Experienced food service manager:   CBS Studios multi-unit, single-unit manager for Marriott concepts (including Bob's Big Boy and Alley's Restaurants), and Burger King.    Participation Driven:   Grew participation at CBS Studios by expanding audience services, increasing ready-made, and redesigned customer flow to increase speed of service.    Compliance Committed:   Provided menu compliance and policies for all food allergies at CHOC Hospital and Casa Colina Hospital  and drew upon best practices, as well as emerging evidence.    Recipe Modification Specialist:    Established compliant menus and recipes for kidney patients at Kaiser Hospital to include culturally relevant options.    Farmer Focused:   Connected the Cal Poly harvest through Taste of the Farm Store by providing student opportunities for nutritional education and cooking demonstrations. Supported locally grown by incorporating Rialto farmer Adams Acres to Rialto Unified School District    Dedicated Professional:   Regularly attend conferences to include Childhood Obesity Conference, California Dietetics Conference, Foods and Nutrition Conference & Expo, and Experimental Biology.    Professional Memberships   :   The Academy of Nutrition and Dietetics, California Dietetics Association, Inland District Dietetic Association, School Nutrition Services Dietetic Practice Group and School Nutrition Association         Professional Experience     01/2013   to   Current     Lecturer, Chef Instructor, Researcher, and Recruiter    Company Name   Ôºç   City  ,   State      Created sustainable clinical nutrition resources for patient care.  Provided engaging lectures integrating nutrition and foods earning the highest peer evaluation.  Integrated Affordable Health Care Act clinical impacts and resources throughout lecture series.  Provided dynamic cooking shows for LLUH audiences of 20-500 compliant to protocol         02/2012   to   Current     Professor Biology and Nutrition Department    Company Name   Ôºç   City  ,   State      Constructed a dynamic nutrition curriculum/syllabus consistent with department standards.  Tailored unique classroom activities to enhance comprehension, and participation, as well as foster communication.  Created fluid and engaging classroom instruction centered around cutting-edge presentations authored to support the assigned textbook, current evidence-based practices, and guidelines.         09/2010   to   Current     Nutrition/Chef Consultant    Company Name   Ôºç     State       Claremont USD  :    Crafted signature recipes from the edible gardens and presented the recipes at the open house to the press, parents, and children.  Provided nutritional instruction to the teachers grades 6-12 to support the wellness policies.  Authored nutrition services newsletter distributed campus wide.     Rialto USD:     Selected to teach K-12 teachers project-based learning over a 3 year continuum for the fields of nutrition, foods, and health.  Integrated leading edge science and technology, such as crowd mapping, windshield survey, and farm to table.  Resulted in five unique lesson plans and above average reviews.  Collaborating with the City of Rialto, Healthy Rialto, and RUSD staff to bring GIS mapping to the district for mutual benefit.     Fontana USD:     Created high-energy, televised food demonstration to increase salad bar participation for grand opening.  Uniquely crafted carrot smoothies resulted in nearly 100% participation of the salad bar.     San Bernardino City USD:     Partnered with SACHS Clinic to provide cooking classes at Victoria Elementary to bilingual audience.  Coordinated fluid and engaging evening of instruction, which resulted in participation of parents and students.  Created culturally relevant recipes with nutrient-rich profiles.         06/2006   to   08/2009     Chef Instructor/Nutritionist    Company Name   Ôºç   City  ,   State      Created interactive curricula uniquely tailored for children ages 4-16 to include farm-to-table cooking.  Synchronized specialty programs that accommodated all food allergies, ensuring accessibility to all.  Restructured banquet services for 300+ Performance Night visitors.          Education     2011     Master of Public Health  :   Nutrition    Loma Linda University   Ôºç   City  ,   State  ,   92354           2009     Bachelor of Science  :   Human Nutrition    California State Polytechnic University   Ôºç   City               2006     Associate of Science  :   Culinary Arts    Le Cordon Bleu   Ôºç   City  ,   State              Credentials and Certificates     Registered Dietitian #1023289  ServSafe Management  #11458213       Additional Information        Community Connector:   Founded the largest community-based public safety organization that is well regarded throughout the region and recognized by Senator Carol Liu 2014 ""Women Mean Business"" award and Chief of Police Paul Cooper and City of Claremont 2013 ""Community Hero""  LA County Fair award.     "
CHEF,"         EVENT LEAD / PREP COOK / ASSISTANT PASTRY CHEF       Summary     Talented cook with a diverse culinary background encompassing family style meals, restaurant management, and on site catering. Successful history of motivating kitchen personnel to maintain high performance standards and excellence.       Experience      Event Lead / Prep Cook / Assistant Pastry Chef     Jan 2015   to   Dec 2016      Company Name   -   City  ,   State    As an Event Lead I  was expected to deliver an eating experience that reflected the integrity and reputation of the company I was employed by. In doing so I was responsible for managing an event team of up to 40 people at times. This included but was not limited to delegating responsibilities, managing break and leave times, loading/delivering, and training new employees.  As a Prep Cook I prepared food, desserts, and drinks according to recipes and specifications from the executive chef. I also cooled, stored, and labeled according to industry and health code standards. At I was able to have creative input during menu planning.  As the Assistant Pastry Chef I was responsible for completing a daily prep list  (ie. cakes, cookies, breads, pastries, and candies etc.) according to chef specifications and recipes while utilizing various baking methods and equipment. I was also in charge of training and assisting two other bakers in their daily prep. Also facilitating meeting regarding performance. After my Exec Pastry Chef left I was then responsible for scheduling, making  prep lists, ordering from various vendors, attending weekly BEO meetings, menu planning and wedding cake deliveries.        Line Cook     May 2014   to   Dec 2015      Company Name   -   City  ,   State     Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.  Verified proper portion sizes and consistently attained high food quality standards.  Maintained updated knowledge of local competition and restaurant industry trends.  Led shifts while personally preparing food items and executing requests based on required specifications.  Regularly interacted with guests to obtain feedback on product quality and service levels.  Achieved and exceeded performance, budget and team goals.  Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.  Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.  Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.  Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.  Practiced safe food handling procedures at all times.  Verified freshness of products upon delivery.  Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.         Line Cook     May 2014   to   Oct 2014      Company Name   -   City  ,   State     Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.  Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.  Verified proper portion sizes and consistently attained high food quality standards.  Maintained updated knowledge of local competition and restaurant industry trends.  Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.  Led shifts while personally preparing food items and executing requests based on required specifications.  Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.  Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.  Practiced safe food handling procedures at all times.  Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions.  Verified freshness of products upon delivery.  Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.         Baker     Dec 2013   to   May 2014      Company Name   -   City  ,   State     Mixed dough, scaled breads and performed all baking duties.  Baked consistent quality items by accurately mixing, dividing, shaping and proofing.  Operated bread slicers, proofers, ovens, and packaging machines capable of producing bread in copious amounts in minimal time.  These tasks required one to be able to be on their feet for 8 continuous hours and at temperatures often times exceeding 100 degrees.  Properly wrapped, boxed, and weighed bakery department products.  Achieved and exceeded performance, budget and team goals.         Sous Chef     Jan 2010   to   Nov 2013      Company Name   -   City  ,   State     Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.  Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.  Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.  Maintained updated knowledge of local competition and restaurant industry trends.  Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.  Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.  Led shifts while personally preparing food items and executing requests based on required specifications.  Regularly interacted with guests to obtain feedback on product quality and service levels.  Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information.  Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions.         Education      High School Diploma      Thomas Edison Senior High School   -   City  ,   State            San Joaquin Delta Community College   -   City  ,   State            Skills     Attention to detail, budget, cooking, baking, customer satisfaction, delivery, special events, hiring, packaging, policies, pricing, producing, proofing, quality, recruiting, safety, scheduling, and supervising.     "
CHEF,"           Ashanique    Gray         Summary     Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.       Skills          Mental health assessments  Behavior modification  Conflict mediation  Data analysis and reporting  Loading unloading trailers      Machine operations  Team lead  Communication skills  Structured value is a must  Cleansiness and professionalism            Experience      Express Employment Professionals      City  ,   State      Company Name  /   Jan 2014   to   May 2021      While working for this company i worked for fedex in halethorpe Md, Amazon, Dap, and Goetes candy company   Employed skills in crisis intervention to help resolve difficult situations.  Improved profit margins by streamlining operations and workflow.  Defined strategies and created a plan to achieve ambitious operational objectives.  Motivated and encouraged team members to communicate more openly and constructively with each other.  Resolved interpersonal conflicts by listening, finding common ground and building relationships.  Demonstrated leadership by making improvements to work processes and helping to train others.  Palletizing work order packages, and operating power jack machine to store away orders  Scan  Sort  Training on the job          First Team Staffing      City  ,   State      Company Name  /   Mar 2013   to   Aug 2020       Authored error-free formal and informal business correspondence.  Provided insight regarding job duties to optimize productivity.  Supported executive decision-making by reporting on metrics and recommending actionable improvements.  Diminished obstacles and saved time, spearheading special projects through effective emergency resolution.  Trailer load Outbound exbound  Scanning  Shrink wrapping  Machine operations  Team lead training individuals that needed strength in some business areas  Pick and pack production  Scanning, shipping, and receiving data entry  I have worked on many different warehouse plantations due to temp agencys work availability          Server, Waiter. Team Lead     City  ,   State      Company Name  /   Sep 2013   to   Dec 2016       Provided exceptional service to more than 200 customers per day at La Fontaine Bleu establishment.  Server  Busser  Cook  Cook prep  Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.  Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.  Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.  Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.  Collaborated with host, bus person and cook to serve up food and beverage options.  Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.  Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.  Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.  Carried appetizer and drink trays around  [Type]  events, maneuvering around guests and furniture without spilling.  Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.  Prepared salads, appetizers and set up garnish stations to assist kitchen staff.  Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.  Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.  Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.  Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.  Educated guests on meals during wedding and birthday events, answering questions and bringing special orders.  Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.          Education and Training      High School Diploma      Chesapeake High School     Jun 2012     City          Completed continuing education in Human Services Social Worker for bachelors degree  Currently a student in college  I am an A and B student with a few college credits  3.5 Gpa Level          Some College (No Degree)  :   Human Services Social Worker    CCBC Essex Campus       City         I am working towards my bachelors degree I have a few credits  Serving society is very important to me         Accomplishments      Consistently maintained high customer satisfaction ratings.  Led team to achieve improvements on work productions, earning recognition from upper management and financial reward.        I have trained and lead many individuals of all ages as well as mentoring and being therapuetic to all employees and business demands      I believe in working as a team efficiently and productively. All jobs must be done on a timely and organized matter.      "
CHEF,"         BARTENDER / SERVER TRAINER / BANQUET EVENT CAPTAIN         Summary     Seeking a position with a company dedicated to growth, as well as; acknowledgment of extraordinary efforts/achievements. I am a results driven individual with a professional work ethic and verifiable sales and sales management experience. I possess excellent interpersonal, communication and relationship-building skills; can listen attentively, communicate persuasively and follow through diligently. I consider myself a leader, striving to achieve continuous success in all facets of business, sales, and management; while simultaneously providing the means for my team to also reach exponential success.       Highlights          Leadership / Business Development  Hard-Worker  Customer Acquisition  Referral/Repeat Business Generation      Public Speaking  Objection Handling  Consultative Sales  Team Player  Bilingual            Accomplishments      Received Deans List or Presidents List every Academic Semester  Achieved highest sales promotion in the company within 9 months, in two new territories  Awarded to Vector Marketing's ""President's Club"" in both the Spring & Summer Campaign of 2012 (see letter or recommendation)  Trained in negotiation and time management  Increased customer attendance on slowest days at the Bar by providing fast, friendly, and memorable service  Named ""Employee of the Month"" on multiple occasions  Field trained new hires, offering a model of successful performance  Conducted interviews for over 110 applicants  Collaborated with the Branch Manager to recruit and train a sales force ranked #1 Branch Office for ‚Äú2nd Summer Conference Sales Push‚Äù (Out of roughly 75 Offices)   Attended 10+ professional conferences/divisional meetings as a sales representative with members of the corporate staff        Experience      Company Name    City  ,   State    Bartender / Server Trainer / Banquet Event Captain   02/2013   to   Current       Interacting with guests, fellow workers and supervisors in a polite, considerate, and welcoming manner to make sure all guests have a perfect bar experience  Trained and prepared new staff members to uphold the standards of a fine dining restaurant, and provide guidance throughout their trial of employment.    Uphold company standards by executing steps of service flawlessly to maximize level of hospitality for guests and profitability for the company.   Supervise service teams for private events by assigning responsibilities among staff members, organizing staff to properly follow BEO guidelines, ensuring the setup of the venue, and streamlining communication between guests, servers, and chefs.   Facilitate company changes by soliciting coworker feedback, opening communication with management to improve standards of accountability for staff members, and positively influencing private event standards to increase guests' satisfaction.   Additional responsibilities: Handling customer payments, Maintaining an accurate cash drawer, Assisting co-workers, Distributing servers' money earned, Attempting to limit problems and liability related to a guest's excessive drinking, Minimizing waste to control cost, and managing inventory.          Company Name    City  ,   State    Assistant Sales Manager   04/2012   to   02/2013       Office administration work in addition to upholding the structure of advertising and recruiting   Consistently assisted in   19 hour training seminars    and personally directed sales team  development  programs  Assisted in conducting a demographic study of new potential territories and selecting an office location to lease   Conducted  90 minute interviews for 110+ qualified applicants ,  and was granted the ultimate decision in terms of their employment  Assisted in developing and implementing advertising strategies in a multitude of media forms including   direct mail, web, newspaper, posters, and in-hand cards/flyers   Working in coordination with local colleges in attempts to help  students find summer work  Assisted in hiring and training all sales staff for new Branch Office location  Consulted  15-30  representatives on a weekly basis instilling the importance of time management and goal setting; serving as a coach for representatives with little to no experience  Led sales calls with team members to establish sales and customer retention goals  Assisted in analyzing weekly sales and developing strategies to increase office performance through weekly staff meetings  Generated monthly and annual sales reports  Monitored customer preferences to determine focus of sales efforts  Collaborated with the Branch Manager to recruit and train a sales force ranked   #1 Branch Office  for ""2nd Summer Conference Sales Push"" (Out of roughly 75 Offices)  Assisted Branch Manager in leading office to sell over   $110k  for the Summer Campaign; surpassing the previous years by   157%   Consistently sold CUTCO Cutlery around Assistant Manager duties and stood as a positive influence for sales representatives by continuing to conduct Field Training          Company Name    City  ,   State    Sales Representative / Field Sales Manager   09/2011   to   02/2013       Operate as an independent contractor selling   CUTCO  high-quality cutlery and culinary products, directly to customers on a one-on-one, in-home, professional appointment basis  I took part in helping Vector Marketing sell over  $250 Million   worth of  CUTCO  nationwide   Handled everything directly from initial contact to the close of the sale in addition to follow-up appointments for servicing  Emphasized product features based on analysis of customers' needs  Collaborated with colleagues to exchange selling strategies and marketing information  Scheduled an average of   20+ appointments   during sales pushes  Shared product knowledge with customers while making personal recommendations  Developed own customer referral base by averaging   10-15 personal recommendations   per appointment  Recognized for ability to quickly establish rapport with customers, in turn; building a residual recommendation base  Obtained invitation to  Presidents Club   two consecutive campaigns  Achieved highest Sales Promotion in the company    (Personal Career Sales = $30,000+)   within 9 months while working in two completely new territories  Field trained new representatives, offering a model of successful performance   Attended 10+ professional conferences and divisional meetings all around the East Coast with members of the corporate staff  Over  $450  Average Order -  80%  Closing Ratio - Career  CUTCO  Sales exceeded  $43,000           Company Name    City  ,   State    Food Runner / Server   04/2010   to   08/2011       I held this position while still attending George Mason High School. Many of my responsibilities are already listed above; However, a detailed elaboration on my duties as a ""Food Runner / Server"" is available upon request.          Education      Bachelor of Science  :  Neuroscience    Northern Virginia Community College  ,   City  ,   State  ,   USA    GPA:   GPA: 3.9     Transfer Program for George Mason University - Currently Enrolled    GPA: 3.9   40 Credits Completed  Dean's List or President's List every semester  Have taken and passed multiple Computer Competency courses which included learning and mastering the functions of     Microsoft Word, PowerPoint, Excel, Access, Publisher and OneNote   Also completed a course on   Web Design           Bachelor of Science  :  Biology / Psychology    Saint Petersburg College  ,   City  ,   State  ,   USA    GPA:   GPA: 4.0     Transfer Program for University of Florida - 2012    GPA: 4.0   Dean's List every semester  Coursework in Communications and Psychology  Voluntarism:  Study Group Leader   for Psychology Department          High School Diploma  :  General with IB Studies    George Mason High School  ,   City  ,   State  ,   USA      Class of 2011  Concentration in Math and Science  Completed   IB Math Studies  (Awarded 3 College Credits)  Completed and received prefect score in  IB Spanish IV  (Awarded 7 College Credits)          Interests      I am a fan of good food and wine; I am always trying new restaurants all over town  Some other activities I enjoy are Hiking, Racquetball, Snowboarding, Horseback Riding, and visiting with friends and family.  I love traveling because I see it as the easiest way to seek growth as an individual  I have been fortunate enough to have experienced Canada, China, Thailand, Peru, Argentina, Chile, Spain, and Germany; Ideally this list will continue to grow        Languages      Bilingual  English / Spanish    Fluent reading and writing        Skills      Other Skills Include: Public Speaking, Leadership, Team Building, Establishing Good Rapport, Time Management, Self Motivation, Problem Solving, Ability To Analyze Sales As Well As Guest Satisfaction, and Ability To Work Well With Others        Additional Information      Attached are two letters of recommendations  Multiple references are available upon request     "
CHEF,"         TUTOR       Professional Summary    Self-motivated and detail oriented individual with comprehensive training in ICD-10-CM/PCS, CPT and HCPCS II coding.¬†Focused individual who has demonstrated ability to work well independently while actively coordinating with other team members. Seeking medical coding position.      Education and Training     July 2016     Career Step Professional Medical Coding and Billing Program        City  ,   State      Certificate of Graduation with Honors
*Inpatient and Outpatient coding
*Medical Terminology
*Anatomy & Pathophysiology        Professional Affiliations     American Academy of Professional Coders (AAPC) -Member			CPC-A (7/23/2016)
American Health Information Management Association (AHIMA)-Member        Professional Experience     01/2013   to   01/2015     Tutor    Company Name          Tutored homeschool students in weekly high school prep courses.  Researched, planned and facilitated studies in Latin, Debate, Literature, Composition, Algebra, Science, Geography and History.  Provided parent mentoring and support.         01/2011   to   Current     Office Manager    Company Name          Tracked financial transactions.  Monitored accounts receivable, accounts payable.  Negotiated with vendors and customers.  Produced profit and loss statements.         01/2008   to   01/2014     Independent Sales Consultant    Company Name          Presented product demonstrations.  Communicated with hosts and customers and provided product support.  Recruited and mentored new consultants.  Won numerous sales and recruiting level recognitions and promotions.          Skills     computer systems, organized, self starter, grammar, communicates well  ‚Äã    "
CHEF,"         PROJECT MANAGER AND PHOTOGRAPHER       Summary     Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs.Highly focused and results-oriented office professional who successfully supports complex, deadline-driven operations. Customer-oriented and computer-savvy.       Highlights         Microsoft Office proficiency  Articulate and well-spoken  Flexible  Social media knowledge  Appointment setting  Customer service-oriented  Mail management  Meeting planning  Executive presentation development  Business correspondence  Scheduling    Excel spreadsheets  Professional and mature  Strong problem solver  Works well under pressure  Administrative support specialist  Self-starter  Skilled and talented photographer.  Types 50+ words per minute           Accomplishments      Customer Service ¬†  Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.   Administration ¬†  Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.   Reporting ¬†  Maintained status reports to provide management with updated information for client projects.   Training ¬†  Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.       Experience     April 2007   to   January 2016     Company Name   City  ,   State     Project Manager and Photographer       7.7 years).  Professionally trained through the military.  Over 15+ years of experience with digital photography.  Project manager and freelance photographer.  Event photographer for weddings, bridal showers, prom and graduation photos.  Scheduled events, planned and coordinated venues as well as bookkeeping and for all events.  Digitally manipulated images to improve quality as well as add artistic touch.  Excellent customer service and quality.  Provided customers with digital photography of events.  100% customer satisfaction.        November 2012   to   January 2014     Company Name   City  ,   State     Independent Consultant       Market and sell high quality kitchen tools and accessories through in-home demonstrations, booths at trade shows, and fundraiser programs.  Provided excellent marketing, sales, demonstrations, order entry, shipping, receiving and customer service.  Maintained inventory, accounting and data entry for small business.        October 2008   to   April 2010     Company Name   City  ,   State     Tax Preparer       Provided timely and accurate tax preparation and advice for individuals, families and businesses.  Perform e-filing tasks as per schedule  Addressed complex tax issues and tax deduction problems of clients.   Assist clients about legal issues, tax amendments and payment plans.   Interviewed clients and prepared taxes to achieve the most accurate and thorough results for maximum refunds using current tax laws.  Achieved 100% customer satisfaction and client retention utilizing company guided client relations techniques.        July 1988   to   July 2008     Company Name          Intelligence Analyst       Honorable discharge after 20 years as a Naval intelligence analyst.  Compared, correlated and disseminated valuable intelligence information to executive level directors via expedited resources during global crisis like 9/11, Haitian earthquake, and the Malaysian tsunami.  Lived overseas in Italy as an operational intelligence analyst providing analysis and administrative assistance at an executive level.  While serving on two aircraft carriers responsible for providing near real time intelligence to executives as well as fighter pilots.  As the Independent Duty Intelligence Officer onboard a naval destroyer, obligations included providing intelligence, administrative support at an executive level, while working independently.  Leading Petty Officer of a division of 30 junior enlisted sailors while stationed onboard the USS John C.Stennis from September 1, 2000 - October 31, 2003.  Head of Intelligence Collection team (""SNOOPY team"") of 20 non intelligence trained personnel onboard the USS Mustin from 2002-2005, including providing all intelligence preparation and education for team members.         Education     2013     Old dominion UNIVERSITY   City  ,   State  ,   US     Bachelors of Art  :   History     History Major with Minors in French, Geography and Secondary Education.   Achievements/Organizations:   *Inducted into Pi Delta Phi Spring 2013(Collegiate French National Honor Society).   *Received the 2013 Emerging Leaders Award from Gamma Sigma Sigma National Service Sorority.  *President of Eta Rho Chapter of Gamma Sigma Sigma National Service Sorority, Inc., Member of French Club, Community Service Officer of ODU Student Veterans Association, and Member of Baptist Campus Ministries         Languages    Able to speak, read, and write French      Interests     Associations:  Junior League Of Hampton Roads   -Chair for the Junior League of Hampton Roads Touch a Truck Committee from June 2015 to Present. Leading a team of 20 women to plan the annual Touch a Truck fundraising event for the Junior League of Hampton Roads for 2016.  -Co-Chair for the Junior League of Hampton Roads Touch a Truck Committee from January 2015-May 2015. Helped lead a team of 20 to plan and execute a large fundraising event for the Junior League which drew a crowd over 2200 and raised over $20,000.  Gamma Sigma Sigma National Service Sorority   -Active Alumni member at large since 201 ¬†      -Sorority President of the Eta Rho Chapter of Gamma Sigma Sigma from Fall 2011-Fall 2012.     -Sorority Service Vice President from Spring 2010 ‚Äì Fall 2011.     Student Veterans of America:    -Alumni member 2013 ¬†        -Community Service Chair 2012-2013         Additional Information     Security Clearance: Inactive TS/SCI Clearance. (DONCAF completed 2008).   Volunteer youth soccer coach for Virginia rush from October 2006 until October 2014.  Coached children on the development of soccer skills as well as team work. Coached U13, U8, and U6 co-ed teams. Volunteer TOPSoccer buddy since 2011, Volunteer TOPSoccer buddy since 2011, aiding children with disabilities to play soccer.   1000+ documented volunteer hours since 2010, continues to volunteer regularly in local community.       Skills     Customer Service, Internet Research, Time Management    "
CHEF,"         INTERN             Highlights        Microsoft Office and Stata programs            Experience      Intern    June 2014   to   August 2014     Company Name   -   City        Assisted lawyers in their cases paperwork and legal documents.  Transcribed court notes and minutes,.  managed schedules.  Attended to local courts with lawyers to evaluate legal proceedings.  Hoet, Pelaez, Castillo y Linares Law Firm.          Intern    May 2013   to   August 2013       City        Organized documentation for legal filings and procedures for lawyers and their cases.  Collaborated with.  several of the associates by going to local courts and following their assigned cases.             May 2015   to   August 2015     Company Name   -   City  ,   State      Performed deli servings, event organization, inventory control, and new staff training.          Accomplishments      Active member of the Latin American Association at Boston University (LatAm)          2015-Present Basic Training of the Israeli Army          Sept 2013-Dec 2013 Leadership Camp in Israel          Aug 2012 Models of the United Nations          2013 Community Service Experiences          2012-2013.        Education        Economics and Political Science  ,   2014 Present    Boston University          GPA:   GPA: 3.3    Economics and Political Science GPA: 3.3        High School Diploma   :     July 2013    Colegio Moral y Luces   -   City  ,     Venezuela    GPA:   GPA: 16.18/20    GPA: 16.18/20        Languages    Spanish (Native), English (fluent) and Hebrew (basic)      Interests    Piano playing
Sports: High School's varsity team player and captain of the soccer team. FRATELSA sport club player
Mathematics Olympics: Represented school at National Math Olympics for 5 years      Additional Information      Music: Piano playing
Sports: High School's varsity team player and captain of the soccer team. FRATELSA sport club player
Mathematics Olympics: Represented school at National Math Olympics for 5 years        Skills    basic)
Computer Skills, documentation, staff training, English, Hebrew, inventory control, Law, legal, legal documents, notes, Microsoft Office, Spanish, Stata   "
CHEF,"         FOOD SERVER       Professional Summary     Hardworking professional with a history of exceeding expectations and delivering quantifiable results. Known for boosting company morale by fostering interdepartmental communication.       Skills     Cash handling, Professional and friendly,  Careful and active listener, Data Entry.       Education and Training     May 1982     McEachern HS   City  ,   State       High School Diploma  :   Business     Business             Community Service
Volunteer, Girl Scouts 2012-2013              Work Experience     August 2013   to   May 2015     Company Name   City  ,   State     Food Server        Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.  Clean or sterilize dishes, kitchen utensils, equipment, or facilities.  Served over 300 students daily.  Load trays with accessories such as eating utensils, napkins, or condiments.  Stock service stations with items such as ice, napkins, or straws.  Remove trays and stack dishes for return to kitchen after meals are finished.  Prepare food items, such as sandwiches, salads   Food preparation or serving techniques to ensure that proper procedures are followed.         August 2007   to   May 2011     Company Name   City  ,   State     Subsitute Pre K Teacher        Order or obtain materials needed for classes.  Provide extra assistance to students with special needs, such as non-English- speaking students or those with physical and mental disabilities.  Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.  Enforce administration policies and rules governing students.  Discuss assigned duties with classroom teachers to coordinate instructional efforts.  Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.  Maintain computers in classrooms and laboratories and assist students with hardware and software use.         October 1985   to   February 1999     Company Name   City  ,   State     Loan Processor        Encode and cancel checks, using bank machines.  Compare previously prepared bank statements with canceled checks and reconcile discrepancies.  Match statements with batches of canceled checks by account numbers.  Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.  Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems.  Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.  Examine, evaluate, or process loan applications.  Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.          Certifications     Serv Safe Certification    "
CHEF,"         LEAD COOK (COOK III)       Summary     Charles Hundley has well over nine years of overall cooking and kitchen experience. Four years of lead cook experience. Three years as a certified trainer. He has gained various amounts of knowledge in the culinary industry and has taken his career to many different levels throughout his cooking career, though he only has minimal school training Charles has learned from various top of the line chefs including the top three chefs of The Norwegian Cruise Line's Pride Of America Executive Chef Frank D. Chef David Lilllis, and Chef Alan) These great chefs have taught Charles various skills in the kitchen including learning of the mother sauces, knife skills, and even new kitchen terminology. Charles Has also worked with Iron Chef Michael Symon on a couple different occasions and has learned various techniques with smoking meats, using herbs and spices, as well as manage cooking time and work different items all at once. WIth an Associates degree in Business Management and a strong understanding of business concepts, Charles can combine the knowledge of business management and culinary to become a very outstanding chef, and has done so thus far in his career in the culinary field. Able to deliver quality dishes in a timely matter. Superior culinary art skills and techniques. Willingness to learn while retaining a positive attitude, and ability to understand guests want and needs. Charles has the drive, passion, and heart to be a great chef. Core Qualifications Knowledge of Mother Sauces, Produce orders, Knife Skills, Menu organization, Kitchen Management skills, Employee management, Scheduling management, very fast learner. Learned new skills and knowledge with each company I worked for, and learned how to better serve our guests wants and needs therefore I would base most of my menus off that.        Experience      Lead Cook (Cook III)   06/2012   to   Current     Company Name   City  ,   State       Prep menu for the day service.  Help all our cooks in my area with dinner setup.  Delegate all our breaks throughout the shift.  Assist our Sous Chefs and Executive Chef with running dinner service.  Maintain cleanliness throughout each shift.  Positive interactions with all guests throughout service Started out as a prep cook and moved to Cook Lead/Cook III within six months.          Cook Lead   11/2009   to   05/2012     Company Name   City  ,   State       Prep our menu for each shift.  Make sure we cook all the food for each station to operate in time for service.  Manage our assigned station making sure we are stocked with the proper items throughout each shift Work with the Sous Chefs, and Executive Sous chefs, and cooks to run shifts smoothly.  Abide by the USPH Standards Galley Steward (305) 436-400 (Ronald Strode.          Assistant Cook   09/2008   to   11/2009     Company Name   City  ,   State       Make sure our assigned kitchen has the proper cook-ware each shift Responsible for the cleanliness of our assigned station as well as kitchen we are working at Provide our cooks and chefs with clean and sanitized equipment throughout each shift Responsible for knowing what chemicals we are working with and all safety procedures that accompany them.  Abide by the USPH Standards Promoted after my second contract with the cruise ship.          Lead Cook   04/2007   to   09/2008     Company Name   City  ,   State       Put in product orders for the Restaurant.  Set the kitchen schedules.  Monitored our cooks while they prepped for the day.  Hired new cooks.  Conducted monthly restaurant inspections.  Worked as the window man on busy nights (Call out order times, and completed plates with garnishes, as well as double checked recipes before servers took them to our guest) Maintained menu items and the recipes.          Lead Cook/Kitchen Trainer Kitchen Manager   07/2006   to   09/2008     Company Name   City  ,   State       Cook and Prepare meals for our guest.  Responsible to train all new kitchen cooks and dishwashers.  Keep control of the night shifts in the kitchen.  Train new kitchen employees at the 4 locations around Cleveland (Strongsville, Westlake, Downtown Cleveland, And Beachwood OH) Discuss and review our cook assistants with our sous chef and Kitchen manager and General Manager I started out as a prep cook in the back learning the menu for about two months then moved up to line cook for six months before I became a Lead Cook.          Education      Associate of Arts  :   Business Management   2007       Lakeland Community College   City  ,   State  ,   USA      Business Management         High School Diploma  :   High school   2005       Charles F Brush High School   City  ,   State  ,   USA      I also Attended Beechwood High school my junior and senior years of high school as part of the Vocational program where I studied Culinary Arts.         Personal Information     Lakeland College Kirtland, OH, United States Although it is not a degree for the culinary field, I have been able to apply this degree to my career and it has helped me along in my career obtain various management positions within the culinary field, which I have excelled in in my nine plus years of this profession. My goal is to one day become an executive chef and I feel at this point I will reach it one day soon. Cooking has become a strong passion of mine to where cooking jobs do not feel like jobs anymore, its more like a fun way to live my life day to day able to wake up excited to go learn new cooking skills and make people excited about visiting our restaurant, well which ever one I am working in at the time. High School Diploma: Culinary Arts (Vocational School at Beechwood High School) 2005 Charles F Brush          Lyndhurst, OH, United States While attending Brush High School (My high School) I also attended Beechwood High School from my Junior year (11th Grade) to my senior Year (12th Grade) to study culinary arts where we learned the basics of cooking. I was interested in how to become a cook and how to make various dishes so I would e able to cook meals for my family at home. During high school, although I was in the Culinary Arts program, at the time it did not keep my interest, so when I graduated I got into the Business management field, while attending college I began working as a dishwasher at Houlihans and was intrigued again by working in the kitchen, so much that I was able to be promoted to prep cook and from there I started my Culinary Career. Each year they have it here in Cleveland, and if I am Available, I work at our annual Air show as a cook vendor if there is an opportunity for me. I also like to volunteer to cook for the homeless at our Cleveland Food Bank, during the holidays which I have not been able to do recently, but I do love being able to put smiles on everyone during the holidays with exceptional and delightful meals.        Skills      Kitchen Management  Knife SKills  Mother Sauce Knowledgeable  Ability to Adapt to any situation  Leadership skills  Employee Development   Fast Pace and efficient      "
CHEF,"         TABLE GAMES DEALER           Summary    Throughout the years, I've been trained to give only the best service and customer care. It is not only about doing the job right, but to make sure the customer is satisfied with their experience. I've progressed from a cashier, to a waitress, to my most recent employment as a blackjack dealer, giving me a total of three years experience in customer care. However, My skills are not limited to this description, so I'm sure I'll be the perfect fit for any position available.       Highlights         Typing speed of 98 WPM, PowerPoint, Word, Access, Excel, Photoshop; Trained to deal: Blackjack, UltimateTexas Hold'em and Three Card Poker. Customer service experience and course training.      Cash handling  Reliable team worker  Neat, clean and professional appearance  Comfortable standing for long time periods  Math and language skills  Delivers exceptional customer service  Engaging personality  Excellent multi-tasker            Experience      Table Games Dealer    November 2012   to   June 2014     Company Name   Ôºç   City  ,   State      Educated customers on game rules and mathematical probabilities of various wagers.  Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests.  Took and paid bets and retrieved cards.  Inspected cards and equipment to be used in games to verify proper functioning.  Processed customer transactions involving cash, and casino chips.  Calculated change for currency, chips, vouchers and checks.  Provided excellent customer service for up to (6) players at the same time, including their guests.          Server/Hostess/Cashier    April 2010   to   May 2011     Company Name   Ôºç   City  ,   State      Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Facilitated prompt and accurate seating and service of all guests.  Managed closing duties, including restocking items and reconciliation of the cash drawer.  Consistently adhered to quality expectations and standards.   Skillfully anticipated and addressed guests' service needs. Delivered exceptional, friendly and fast service. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.  Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.  Correctly calculated charges, issued bills and collected payments.  Continually kept carpets and floor clear of debris. Regularly cleaned host stand and buffet area.  Maintained a professional tone of voice and words at all times, including during peak rush hours.  Actively complied with all health department regulations and rectified issues immediately.  Operated and maintained cleaning equipment and tools, including the dishwasher, and hand/table wash stations.  Transported all dirty tableware from dining room to dishwashing area for proper cleaning.  Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.  Stocked and maintained silverware, linen and condiments.  Provided high quality service.          Server/Waiter    February 2009   to   January 2010     Company Name   Ôºç   City  ,   State      Delivered exceptional service by greeting and serving customers in a timely, friendly manner..  Consistently adhered to quality expectations and standards.  Delivered exceptional, friendly and fast service.  Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.  Prepared the buffet and salad bar for dinner service.  Continually kept carpets and floor clear of debris.  Maintained a professional tone of voice and words at all times, including during peak rush hours.  Facilitated prompt and accurate seating and service of all guests.  Regularly cleaned host stand and buffet area.  Transported all dirty tableware from dining room to dishwashing area for proper cleaning.  Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.  Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.  Stocked and maintained silverware, linen and condiments.          Education      High School Diploma   :     August 2012    Arkansas City High School   Ôºç   City  ,   State      GPA:   Awarded a certificate and special edition of the Webster's New College Dictionary by the Kansas Honors Program of the KU Alumni Association for graduating in the top 10% of my class. Presidential Scholarship January 2012 Awarded Presidential Scholarship to Cowley County Community College for academic excellence.       Presidential Academic Achievement Award, all four years. (2009-2012)  Awarded a certificate and special edition of the Webster's New College Dictionary by the Kansas Honors Program of the KU Alumni Association for graduating in the top 10% of my class.  Awarded Presidential Scholarship to Cowley County Community College (Jan 2012) for academic excellence.   3.927 GPA  Coursework in Spanish (3 years), Calculus, and Chemistry.  Member of Debate and Forensics Club (2 years)          Some Associates   :   Psychology      Cowley County Community College   Ôºç   City  ,   State        3.75 GPA  Coursework in Ethics, Computer Applications, Statistics, Psychology and Developmental Psychology          Skills      Typing speed of 98 WPM, Word, Photoshop, Excel, Access, PowerPoint, Multi-tasking and organizational training  Completed course training in customer service and confrontation at First Council Casino Hotel     "
CHEF,"         TRAINING & DEVELOPMENT SPECIALIST/HR         Summary    Seeking to obtain a position within Human Resource Management where my acquired skills in Employee Engagement and Training & Development will be challenged and acknowledged in a direction where I can be committed to personal, professional, and community growth. Extensive experience in Human Resource Management, Training & Development, Employment Engagement, Temporary Services and Talent Acquisition. With proven leadership abilities that includes professional, interpersonal communication, presentations, and training.  Strong project management skills working cooperatively with cross functional groups demonstrating a commitment to team successes with a winning mentality.  Proficient user of Microsoft suite, HRIS, and Learning management data systems.          Experience      Training & Development Specialist/HR  ,   09/2013   to   Current    Company Name   Ôºç   City  ,   State      Responsible for organizational development.  Developed and managed programs; Career Path (apprenticeship program), Education Reimbursement, Employee Suggestion, Professional (salaried)development, New Hire Orientation, New Hire Luncheon, and Shares for Cares.          Workforce Development and Human Resource Manager  ,   08/2006   to   01/2012    Company Name   Ôºç   City  ,   State      Developed recruitment relationships within the non-profit community Delivered world-class customer service/client relations; identified client needs and opportunities for success through established WFD program in Kent Co.  Ensure successful hire-in of the client through positive relationships, employment training and coaching/counseling feedback.  Maintained dependable results with placement in non-profit community to commit to retention expectations of program.  Successfully placed within 18 months, over 800 temporary associates in full time long-term positions through non-profit organizations including Michigan Works, Goodwill and GRCC exceeding program requirements.  Successful placement of individuals in re-entry programs with barriers and obstacles of employment.  Maintained workers comp/disability placement, issued and maintained benefits selection and wellness program Responsible for hiring decisions, employee retention, processing of new hire documentation, and employee training.  Responsible for the day-to-day management of a temporary workforce for a specific client as an established Human Resource Manager.          Advanced Director  ,   07/2000   to   01/2007    Company Name   Ôºç   City  ,   State      Top Sales/Advanced Director with national recognition from the Direct Sales Association National recruiter responsible for Customer Service and Sales training Motivational speaker and presenter at Pampered Chef's National Meetings Designed, developed, and executed local and regional Customer Service, Sales, and Training seminars.  Interfaced with regional and local Top Performers for training and recruiting development.          Merchandise Manager/Human Resource Manager  ,   09/1991   to   03/1996    Company Name   Ôºç   City  ,   State      Responsible for the development of sporting apparel initiatives from conception and design (selection of fabric, stitching, and artwork), to sample development and merchandise/marketing feasibility to production approval and commercialization.  Facilitated marketing strategic sales meetings, developed marketing plans, and presented seasonal product purchasing plans to Nike, Kmart, Meijer, and Target.  Analyzed store consumer and market trends to predict inventory needs, established product specific reorder points for inventory management Managed budgets associated with new product development and initiatives Managed 15 data entry / order specialists and merchandise management assistants Excellent customer service skills utilizing new and innovative solutions to maximize potential with the customers Maintained compliance with sport licensing agreements.          Education      Bachelor of Arts  :  Business Management/Human Resource Management  ,  1 2015    University of Phoenix   Ôºç   City  ,   State      Business Management/Human Resource Management Annual Compliance Training; Predictable Performance Systems Compliance training for legal and ethical responsibilities Diversity in the Workplace Ethics in Management Social aspects of management in the workforce           Personal Information    Motivated and energetic with a contagious positive attitude Polished professional written and verbal communication skills Creative and strategic thinker Dependable, loyal and responsible Knowledgeable with a desire for continual, life-long learning       Skills    benefits, budgets, coaching, counseling, client, client relations, Excellent customer service, Customer Service, data entry, dependable, Direct Sales, documentation, hiring, Human Resource, inventory management, inventory, legal, Director, marketing plans, marketing, market, Meetings, Works, Motivational speaker, new product development, organizational development, predict, presenter, profit, purchasing, recruiting, recruitment, recruiter, Sales, Sales training, seminars, strategic, employee training      Additional Information      PERSONAL QUALITIES Motivated and energetic with a contagious positive attitude Polished professional written and verbal communication skills Creative and strategic thinker Dependable, loyal and responsible Knowledgeable with a desire for continual, life-long learning      "
CHEF,"         BUSINESS MANAGER         Experience      Business Manager  ,     07/2008   to   Current     Company Name   ‚Äì   City  ,   State      Devise and execute growth strategies entailing market penetration and expansion, product development and diversification,.  new customer acquisition and targeted marketing campaigns.  Formulate and administer policies and procedures to increase.  profit margins and decrease operations expenses.  Manage and guide 18 team members  Achievements  Analyzed  sales  reports  and  streamlined  an  expansive  menu;  eliminated  unpopular/unprofitable  items  and  introduced  healthier recipe options, generating $146000 in annual revenue   Launched an expedited shipping option for meal kits delivery service, boosting revenue by 22%   Renegotiated existing contracts and terms with strategic vendors, slashing food costs by 11%  Integrated a new payroll system, trimming administrative outsourcing costs by 24%   Deployed an inventory management software, avoiding overstocking and minimizing food waste and spoilage by 81%  Mandated all employees to undergo a rigorous sanitation and food safety training programs, maintained for 10 straight  years a sanitary safety inspection score of 100 by the Fort Worth Consumer Health Division   Improved  food  quality  and  freshness,  sidestepping  food wholesaler  and  sourcing  directly  from  farmers  and  producers,  procuring 100 % organic produce, non GMO ingredients and antibiotics and hormone free meats and poultry.         Manager  ,     05/2002   to   06/2008     Company Name   ‚Äì   City  ,   State      Managed  Steak  and  Ale's  #1  Texas  location  in  profit  and  revenue  generation  ($3.53  million  annually).  Supervised  all  staff.  hiring, onboarding, training, retention initiatives, performance appreciation and disciplinary action  Achievements  Added high margin menu items, offered daily specials, introduced new happy hour promotions and coached servers in  upselling techniques, revenue generating measures achieved an average check increase of 9%  Reevaluated  labor  cost,  reduced  waste  and  theft,  renegotiated  lease  terms,  installed  energy  efficient  equipment  and  instructed staff to multitask, cost cutting measures achieved 12% decrease in overhead expenses  Spearheaded a customer loyalty program that fostered retention and generated 73% in repeat business  Committed  to elevate  customer  experience  by  ensuring cheerful  greetings,  adequate  staffing,  order  accuracy, prompt,  courteous service and solution based complaints resolution, location ranked first in customer satisfaction metrics YOY  Led 39 staff members, managerial competency resulted in the lowest employee turnover rate from 2003 to 2008  Orchestrated and implemented a customer feedback report card, patron's comments steered improvements to service  speed, staff performance and food quality  Honored with Manager of the Year Award; five consecutive years.         Senior Tax Specialist  ,     01/2015   to   04/2017     Company Name   ‚Äì   City  ,   State      Prepared and filed over 500 State and Federal tax returns for individuals, businesses, and charities.  Collaborated and advised.  taxpayer with notice correspondence management, audit preparation and representation.  Trained and mentored first year.  tax associates  Achievements  Earned H&R Block Academy's highestever test scores, a perfect 100 on the midterm and a 98 on the final  Outpaced upsell goals by 40%; ranked first districtwide for attached product sales revenue  Gained a 98% client recommendation score and a 96% retention rate by providing personalized and clientcentric service  Completed 1000+ hours in IRS accredited training courses, accomplished the third highest tax preparer seniority position  within H&R Block  Awarded with numerous acknowledgments and awards from Reginal and District Managers for rapid ascension, extensive  training, exceptional client care and exceeding sales goals two years in a row  Recipient of the prestigious Henry W.  Bloch Excellence in Client Service Award.         Education      Bachelor of Science  :   Business Management      Saint Joseph University        Business Management Magna Cum Laude       Summary    Analytical  and  solutionsoriented  manager  with  15  years  experience  in  business  management  and astute  understanding  of  accounting,  taxes,  marketing,  sales  and  administrative  procedures.  Adept  at implementing  and  executing  operational  strategies,  addressing  complex  challenges  and  leading  team members  to  continuous  successes.  Proficient  at  managing  profit  and  loss  statements,  fostering  the financial health of the company and maintaining a holistic view of operations while also focusing on the granular details       Languages    English, Arabic, and French, written and spoken      Highlights        Microsoft Word, Excel (spreadsheets, pivot tables, formulas, formatting), PowerPoint, Access, Outlook and Google Docs   Google Data Analytics, Search Engine Optimization (SEO) and Web Metrics  Social media tools such as Hootsuite, Hashtagify and TweetDeck  Cloud Management and Security   Salesforce Customer Relationship Management  QuickBooks, 14 CPE Credits: Mastering QuickBooks            Skills    administrative, Arabic, contracts, Customer Relationship Management, Client, customer satisfaction, delivery, energy  efficient, English, food safety, French, hiring, inspection, inventory management, managerial, marketing, market, Access, Excel (spreadsheets, Outlook, PowerPoint, 98, Microsoft Word, payroll, pivot tables, policies, product development, profit, quality, QuickBooks, safety, sales, sales  reports, Search Engine Optimization, servers, shipping, staffing, strategic, tax, tax preparer, tax returns, training programs, written   "
CHEF,"         MATERIAL LOGISTICS SPECIALIST           Career Overview    Vacancy Identification Number (VIN: 1192501) Claims Assistant (Intake  Specialist), GS05/07.
Over 10 years of Administration and Logistics Specialist experience. Comprehensive knowledge and hands-on experience in all aspects of supply: shipping/receiving customer service and safety management. Specialized in organizing supplies, records, and accountability/inventory forms.   Skilled in logistics automation systems and data entry. Created and presented administrative documents using Microsoft Power point, Excel and Word.        Professional Experience      Material Logistics Specialist    April 2000   to   Current       American Airlines						S: Phil Simpson Hanger 1, 21st Street				   		P: 972.425.3350 May contact DFW Int'l Airport, Texas 75261					40 hrs/w, $48,000/yr Duties:  Responsible for receiving, requisitioning, shipping, warehousing, storing, dispersing and recording parts, equipment and supplies.  Experience in inventory, records keeping, and machinery equipment operations.  Stores a wide variety of tools, jigs, fixtures, equipment and materials and issues them upon request to authorized personnel; upon receipt of replacement items or return of issued items, checks against appropriate requisition form for discrepancies by such operations as counting items, examining items visually and manually for defects or wear.  Corrects routine errors in forms and refers others to supervisor; bins items in serviceable condition, sort's non-serviceable items into salvage or scrap.  Bins according to their condition; makes minor repairs.  Maintains inventory within established specifications and in serviceable condition by following the appropriate procedure to exchange a broken tool, to request repairs, or to requisition additional supplies; reports overdue items and shortages to supervisor.          Equipment & Supply Supervisor    June 1999   to   April 2000     Company Name          33rd Street					   	P: 972.574.0612 May contact Dallas, Texas 75261						40 hrs/w, $50,000/yr Duties: Responsible for all aspects of airport catering functions, to include assisting in the selection and professional development of new management and non-management employees.  Develop and coordinate all work schedules for approximately one hundred (100) employee work groups and directed work through three Duty Managers.  Monitors the accuracy of delivery of all scheduled flight meals.          FEDEX Ground    March 1998   to   June 1999     Company Name          4901 Village Creek Road					P: 817.561.3050 May contact Fort Worth, Texas 76119					40 hrs/w, $55,000/yr Duties:  Responsible for the courteous and efficient pick-up and delivery of customer mail and packages.  Maintain in a friendly, efficient and reliable manner with all customers.  Develop proper use of the hand-held scanning/package tracking devices.  Ensured all customer information was entered into FedEx systems accurately.  Manage and react to day-to-day operational requirements in a professional and timely manner.  Establish goals and achieve departmental results, holding self and others accountable for those results.          Business Administrator    July 1978   to   September 1998     Company Name          55 hrs./w, $50,000/yr.  Coordinated daily administrative activities and directly supervised 10 to 15 clerical personnel Trained and evaluated the job performance of all personnel assigned within this department Established work standards, assigned and scheduled workflow, delegated work to subordinate managers and supervisors, and reviewed work completion Conducted monthly individual and group counseling session with involuntary and resistant clients Provided client counseling evaluations to upper management Trained employees on software programs: Word Perfect, Microsoft Word, Excel, Power Point and Sabre System.          Education and Training      Certificate of Achievement - Business Administration, CTU, Santa Ana, CA
08/10 Certificate of Achievement - Operations Management, CTU, Santa Ana, CA   :     5 2014            Bachelor of Science   :   Business Administration  ,   3 2014    California Coast University   Ôºç   City  ,   State      Business Administration        High School Diploma   :     1 1    Lake Providence High School   Ôºç   City  ,   State              Personal Information    Citizenship: US		Veterans Preference: VRA / 30%      Skills    administrative, Business Administration, clerical, CA, counseling, client, clients, delivery, forms, inventory, machinery, materials, Excel, exchange, mail, Power Point, Microsoft Word, Monitors, Operations Management, personnel, pick, receiving, recording, repairs, Sabre, scanning, shipping, supervisor, warehousing, Word Perfect, workflow      Additional Information      Citizenship: US		Veterans Preference: VRA / 30%  Honors, Awards
08/98 Veterans Preference Awards (Expeditionary Medal, National Defense Service Medal, Navy Achievement Medals.)
Other Information
I certify that I can type 40+ words per minute and that the information within this resume is accurate.     "
CHEF,"         CUSTOMER SERVICE REP         Professional Summary     I am currently seeking a full-time position, in an environment that will be a greater challenge for me. I'm also aiming to learning new skills or using my own skills, to help me better myself in the real world and will allow opportunities for advancement. I am an accomplished and motivated individual with a solid background in AutoCAD design, layout, and design for products. But I also have experience in Customer Service Representative and Administration with over 8 years of experience in telephone and in-person customer services, including sales, tech support, customer care, active listening and problem solving in a fast-paced, team-based, deadline-driven environment. Detail driven with outstanding communication skills and proven success interfacing with both customers and team members. Call Center Representative versed in customer support in high Call volume environments. Superior computer skills and telephone etiquette.       Skills          AutoCAD ¬†  AutoCAD Civil 3D¬†  Civil Engineering Basics¬†  Adobe Illustrator¬†  3Ds Max Design¬†  AutoCAD Inventor Pro¬†  Revit  Architectural knowledge  Ability to Work Under Pressure  Teamwork      Decision-making strength  Deadline-oriented  Customer service  Critical thinking  MS Windows proficient  Creative problem solver  Quick learner  Strategic sales knowledge  Multi-line phone talent  Self-motivated  Strong verbal communication  Risk management processes and analysis            Work History      Customer Service Rep  ,     08/2016   to   02/2018     Company Name   ‚Äì   City  ,   State      Supported management in assuring floor agents completed tasks correctly¬†  Described product and pricing to customers and accurately explained details and care of merchandise.  Answered product questions with up-to-date knowledge of sales and company promotions.  Scored in top 10% of employees in successful resolution of issues  Ensured superior customer experience by addressing customer concerns or complaints, demonstrating empathy and resolving problems on the spot, professionally.  Maintained cleanliness and presentation of stock room and production floor.  Directed calls to appropriate individuals and departments.  Achieved sales goals and service performance requirements with new customer and existing sales.  Asked open-ended questions to assess customer needs.  Learned, referenced and applied product knowledge information.  Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.  Set up and explained new membership contracts.  Effectively managed a high-volume of inbound and outbound customer calls.  Answered a constant flow of customer calls that was giving to agents daily in a call center environment.  Defused volatile customer situations calmly and courteously.  Developed all process controls and metrics for daily management of the Call Center.         Crew Member  ,     02/2014   to   08/2016     Company Name   ‚Äì   City  ,   State      Create burritos, and have fun doing it.  Greeted customers and provided excellent customer service.  Providing friendly, quality customer service to each Chipotle customer.  Excellent time management skills and ability to work in high pressure situations.  Worked on the line, cash, and fax area.  Completing hot food preparation assignment accurately, neatly, and in a timely fashion.  Cleaning equipment, preparing food throughout the day as needed, anticipating and reacting to customer volume.  Following Chipotle sanitation standards including washing cookware and utensils throughout the day.  Assembled food orders while maintaining appropriate portion control.  Followed food safety procedures according to company policies and health and sanitation regulations.  Reported to each shift on time and ready to work.         Billing, Office Assistant  ,     09/2012   to   11/2012     Company Name   ‚Äì   City  ,   State      Checked patient data including insurance, demographic and health history to ensure all information was current.  Maintain logs for all transactions that occur in a day.  Maintained accurate records of patient care, condition, progress and concerns.  Scheduled and accompanied clients to medical appointments.  Maintained a clean, healthy and safe environment.  Performed clerical duties, such as word processing, data entry, answering phones and filing.  Correctly coded and billed medical claims for various hospital and nursing facilities.  Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.  Scheduled, rescheduled and handled cancelled appointments for patients using desktop calendar software.  Greeted each patient pleasantly and provided the desk sheet for sign-in.  Adhered to strict HIPAA guidelines at all times according to company policy. Maintained strict patient and physician confidentiality.  Answered the phone by the second ring and greeted callers enthusiastically on a multi -line phone system.  Verified patients' eligibility and claims status with insurance agencies by submitted electronic/paper claims documentation for timely filing.  Managed collections claims for unpaid bills against the estates of debtors.  Responded to correspondence, posted and adjusted payments from insurance companies.  Identified and resolved patient billing and payment issues.         Customer Services, Billing and Server  ,     01/2006   to   06/2010     Company Name   ‚Äì   City  ,   State      Consistently provided professional, friendly and engaging service.  Helping the chef get ready for service by preparing food.  Cleaning the kitchen, including washing kitchen appliances, work surfaces, floors and walls.  Transports all materials to and from the event area, following all health and safety qualifications for food and serving ware.  Sets up, decorates, and prepares serving and dining areas according to specific directions and layout plans established by the catering manager.  Prepares food in an attractive and appetizing way according to the caterer's directions and serves the food with appositive and courteous demeanor.  Breaks down serving and dining areas.  Cleans and sanitizes all equipment, utensils, dining ware, linens, serving ware, and work areas.  Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.  Selected and ordered d√©cor and event materials.  Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.  Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.         Education      Computer Aided Drafting and Design (CADD) Associate Degree  :   Computer Drafting and Design  ,   March 2015     ITT-TECHNICAL INSTITUTE   -          Computer Drafting and Design          Pre-Medicine  ,       RANDOLPH-MACON COLLEGE   -          Pre-Medicine        Advance Diploma  :     June 2010     LEE-DAVIS HIGH SCHOOL   -                Additional Skills     Adobe Illustrator 3, AutoCAD, Civil Engineering, cooking, Cleaning equipment, Revit    "
CHEF,"         ADMINISTRATIVE ASSISTANT         Career Overview     I would like the opportunity to enhance your department with my experience, skills, and knowledge.      * Over 1.5 years as an assistant in the medical field.     * Over 6 years in customer service and sales.     * Medical Billing and Coding Associates Degree completed in December 2012.       Skill Highlights          Microsoft Office (Access, Excel, Outlook, PowerPoint, Word)  Quickbooks 2012  Medisoft ¬≠ Electronic Medical Records: Practice Management Software  Eyefinity ¬≠ OfficeMate: Practice Management Software  Eyefinity ¬≠ ExamWRITER: Electronic Health Record Software                Professional Experience      Company Name     June 2012   to   June 2013     Administrative Assistant   City  ,   State      Assist with creating all documents and a bookkeeping/accounting system.  Payroll and Bookkeeping.  Tax preparation for accountants.  Answer phones in a professional manner and take messages.  Schedule Meetings.  Post job openings and screen candidates.  Completely run the office by myself.          Company Name     February 2012   to   Current     Independent Consultant   City  ,   State      Market and sell high quality kitchen tools and accessories through in-home demonstrations, booths at trade shows and fundraiser programs.  Create and publish monthly newsletters for customers and other consultants.  Help plan, lead, and execute monthly kitchen consultant meetings and potential consultant workshops.          Company Name     May 2008   to   October 2009     Paraoptometric Technician   City  ,   State      Answered phones, greeted patients, and scheduled patients, called in prescriptions to pharmacies, and set up patient referrals to other doctors.  Gathered and recorded patient history.  Performed pre-examination tests using techniques, procedures and equipment as instructed.  Assisted optometrists conducting and recording patient examinations.          Company Name     October 2007   to   March 2008     Sales and Service Specialist   City  ,   State      Accepted phone orders for flower arrangements.  Represented items for 10 different companies.  Reconciled customer issues.  Accepted payments for orders.  Issues credit when necessary.  Answered customer questions.          Company Name     March 2007   to   May 2007     Shift Lead / Assistant Manager   City  ,   State      Took and ordered inventory.  Operated cash register.  Prepared food following customers' specifications.  Reconciled income and prepared and made bank deposits.  Trained and scheduled employees and began interviewing employees when store closed.  Assisted General Manager.          Company Name     March 2006   to   September 2007     Sales Associate   City  ,   State      Answered questions regarding the store and its merchandise.  Bagged / packaged purchases.  Maintained a clean and safe work environment.  Faced and cleaned shelves, counters, and tables.  Computed sales prices and received cash or credit payment.  Described merchandise and explained use, operation, and care of merchandise to customers.  Greeted customers and ascertained what each customer wanted or needed.  Helped customers try on or fit merchandise.  Inventoried stock and requisitioned new stock.  Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.  Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers.  Placed special orders or called other stores to find desired items.  Recommended, selected, and helped locate or obtain merchandise based on customer needs.  Arranged and displayed merchandise to promote sales.  Maintained awareness to ensure safety and to prevent theft.          Company Name     February 2006   to   March 2006     Customer Service Rep   City  ,   State      Answered phone calls for RCA Electronics.  Performed troubleshooting duties for customers.  Logged information into computerized system.  Looked up and cross referenced information in order to assist customers in an accurate manner.          Company Name     August 2004   to   August 2005     Secretary   City  ,   State      Answered phone calls in a professional manner.  Greeted customers.  Completed shop tickets.  Operated office machinery.  Accepted payments and wrote receipts.  Performed payroll and bookkeeping functions.  Used a computer.  Set up a website and listed cars for sale on the Internet.  Completed paperwork for titling/retitling (title transfers).          Education      Cowley County Community College      Associates of Applied Science  :   Medical Billing and Coding    City  ,   State      Medical Billing and Coding        Medical Office Support--College Certificate              Cowley County Community College      High School Diploma      City  ,   State              Stillwater High School          City  ,   State              Certifications    Certified Paraoptometric (expires 11/2012)
  Safety Training includes: HazCom, Bloodborne Pathogens and Lifting      Skills    accounting, Bookkeeping, cash register, cash registers, consultant, credit, Electronics, General Manager, inventory, machinery, Market, Medisoft, Meetings, Access, Excel, money, Microsoft Office, Office, Outlook, PowerPoint, Word, newsletters, Payroll, policies, quality, Quickbooks, recording, Safety, sales, tables, Tax preparation, phones, phone, Answer phones, trade shows, troubleshooting, website, workshops   "
CHEF,"         EXECUTIVE CHEF/ FOOD SERVICE DIRECTOR       Executive Profile           As a Chef, I have been exploring my passion for food and developing clean, healthy cooking techniques for over 30 years.This is done by executing successful operations strategies, decreasing staff turnover and developing winning menus according to consumer preferences. Proven front and back of house operations experience with an excellent track record in budgeting, decreasing costs while expanding business operations. Recognized as a highly effective leader with strong strategic planning, communication and staff management skills. This has been proven as a food service director and an executive chef.       Skill Highlights          Leadership with great communication skills  Budgeting and analysis expertise  Expense control expert  Food and labor cost expert      Diverse industry/market Knowledge  Vendor negotiations  Excellent customer/employee communications  Profit generation            Core Accomplishments      Purchased & initiated a struggling catering company into a very successful catering company and 100 seat restaurant. Increased sales and marketing by 22% from previous year.  Mediated vendor relations to decrease food cost by 7% in 2007 annually.  Launched ongoing well-received program mentored by the Health Department and ServSafe. To include sanitation, food safety and hygiene.  Delegated gourmet dinners for 4 up to parties of 600 with 100% customer satisfaction..  Effectively managed restaurant kitchen, food service director leadership and catering in large volume.         Professional Experience      Executive Chef/ Food Service Director   02/2008   Ôºç   Current     Company Name     City  ,   State       Provides all phases of the hiring disciplinary actions and termination of employees.  Trains staff in the functions of the food service duties.  Supervising staff engaged in the preparation and serving of fresh wholesome foods to residents three times daily and special functions/events.  Maintaining the cleanliness of food service areas and equipment.  Inspecting of the entire kitchen and three dining rooms.  Successfully honing in on all budgetary & financial records for the food service area.  Performed work schedules and evaluating the work performance of staff.  Supervise and maintaining menus and recipes with recommendations of the Dietitian as appropriate.  Excellent negotiating and purchasing all Food Service products, including equipment.  Maintaining updated records in accordance with federal and state regulations.   ServSafe Certification in accordance with the state of Florida Food Management guidelines.  Attained average food cost of 26.8%.          President/Owner/Executive Chef   12/2005   Ôºç   04/2008     Company Name     City  ,   State        Effectively ran and oversaw the daily cafe operations and coordinated and planned events for large catering parties.  Responsible for all hiring, disciplinary actions and termination of all employees.  Take charge attitude in the kitchen on a daily basis as well as a hands-on manager style at all times.  Trained all staff in the functions of the food service duties.  Supervised staff engaged in the preparation and serving of fresh wholesome foods to clients for catering jobs and in the caf√©.  Cleanliness and safety of food service areas and equipment.  Maintains all budgetary & financial records for the food service area.  Prepares work schedules and evaluates work performance of staff.  Creates menus and recipes for daily caf√© menu and 10- 600 guests catering events.  Negotiates and purchases all food service products, including equipment.  Maintains ServSafe Certification in accordance with the state and federal laws.          Food Services Director/Executive Chef   02/2001   Ôºç   01/2006     Company Name     City  ,   State       Provides all phases of the hiring disciplinary actions and termination of employees.  Trains staff in the functions of the food service duties.  Supervising staff engaged in the preparation and serving of fresh wholesome foods to residents three times daily and special functions/events.  Maintaining the cleanliness of food service areas and equipment.  Inspecting of the entire kitchen and three dining rooms.  Successfully honing in on all budgetary & financial records for the food service area.  Performed work schedules and evaluating the work performance of staff.  Supervise and maintaining menus and recipes with recommendations of the Dietitian as appropriate.  Excellent negotiating and purchasing all Food Service products, including equipment.  Maintaining updated records in accordance with federal and state regulations.   ServSafe Certification in accordance with the state of Florida Food Management guidelines.  Attained average food cost of 26.8% at this time. Labor cost varies from kitchen to kitchen and kept labor cost under the company average of 28% to 26.8%.          Head Chef   10/1979   Ôºç   01/2001     Company Name     City  ,   State      Successfully climbed the ladder from cook, toassistant chef to head chef.         Education       1998   Associate of Arts  :  The Academy   -   Occupational Studies Culinary Arts    City  ,   State  ,   USA             1996   General Education Diploma (GED)  :  The Life Skills Center      City  ,   State  ,   USA                LICENSES  :                            NRA ProMgt Certifications in the following areas: Sanitation, Professional Baking, Nutrition, Professional Service, Professional Cooking, Supervisory Development, Hospitality Management and Cost Control. CEU for Sanitation and Hygiene May 2014 CPR Certification. ServSafe Certification in accordance with the state of Florida Food Management guidelines   :                        Professional Affiliations     Member of the American Culinary Federation.   References available upon request.    "
CHEF,"         HEALTH CARE ADMINISTRATOR               Interests    As a hobby, creating memorable events for military functions, wedding and party planning. Developed training program for 2 and 3 session cake decorating classes for both adults and children.
Love to camp, Kayak and travel.      Experience      Health Care Administrator    April 2015   to   May 2017     Company Name   Ôºç   City  ,   State            Executive Director    April 2013   to   April 2015     Company Name   Ôºç   City  ,   State            Community Relations Director    March 2012   to   April 2013     Company Name   Ôºç   City  ,   State      Meets and exceeds occupancy and revenue goals as a result of the development and implementation of an effective sales and marketing campaign as well as proper utilization of customer oriented internal systems.  Community has increased occupancy to full capacity - resulting in community exceeding projected year over year revenue growth.  Have developed and maintained relationships by making sales calls outside the community to medical, insurance, legal and financial professionals, hospital discharge planners and social workers, skilled nursing facilities, home health, hospice and clery.  Advised and educated them on current availability and programs for a successful partnership.  Developed creative marketing strategies to differentiate community from the competition on a limited budget including creative outreach programs and events.  Have provided regional Marketing support to increase sales/move-ins for sister communitite on stretch assignements as requested by Regional Director.  Served on six member South-East Regional Events Committee developing innovative monthly marketing strategies to be utilized system wide.          Licensed Insurance Agent    January 2006   to   January 2013     Company Name   Ôºç   City  ,   State      2-20 and 2-15 Licensure).          Patient Relations Coordinator    January 2001   to   January 2006     Company Name   Ôºç   City  ,   State      Present and sell Property and Casualty and Life and Health Insurance for a diverse customer base.  Consistently meet and exceed personal and agency weekly sales goal.  Provide exceptional customer service experience to generate long term, loyal customers, thereby creating a continual referral base.  Present various related Medicare products to Senior Citizens and their families, through probing, determine needs of client the introduce features and benefits most suitable to their specific needs.  Develop and foster a relationship of teamwork with each client for a win-win outcome.  Market products outside office environment, use creativity allowing for opportunities that may have been missed by others.  Fashion and promote special events targeting specific markets including senior citizens and middle income families.  Develop and grow business establishing synergistic relationships with like-minded professionals.          Advanced Sales Director    January 1994   to   January 2000     Company Name   Ôºç   City  ,   State      Independently coordinate customer service training program for Health First, Inc.; developed system to schedule and train associates in and extensive multi-disciplinary seven week training course; developed special events including customer service awards and department meetings.  Developed on-going follow-up training events.  Worked with Directors and Manager to balance quality training time with minimal employee downtime.  Trained over 2400 associates over a four year period.)  Work closely with Health First Administration to communicate customer satisfaction goals for employees.  Served as consultant to and liaison with and between departments by encouraging interdepartmental cooperation.  Developed and implemented process, training and activities to improve patient flow through the facilities.  Worked with external consultants to provide information and expertise.  Internal consultant on a variety of subjects as they relate to the patient experience including but not limited to: Process Improvements, Patient Amenities, Marketing Material, Proper WorkAttire, Associate Recognition, Signage.  Departmental support throughout the facilities including: Emergent Room support, Out-Patient Surgery, Hurricane Response Teams and others as needed.  Respond to and address customer complaints and assist the patients, their families and staff to ultimately ensure a positive patient experience.  Provided Customer Service Training programs to Health First Directors and Managers outside the hospital (Home Health, Hospice, Business Office, Health First Health Plans) as a consultant after I left the organization.          Show franchise     Company Name   Ôºç   City  ,   State      Started business as one of the first independent consultants in Tennessee.  Developed process/program  without ever attending a show or having one modeled for me.  Developed passionate demonstration to not only present products in an entertaining, informative, interactive forum to showcase product as needs-based but also to appeal to others as a business that is fun, fulfilling and could be easily duplicated.  Developed downline team of 42 consultants across multiple states in a pre-internet time.  Developed training programs and new letters for a very diverse team for monthly training meetings in person as well as via phone conference for those out of state.  Consultants were motivated by different personal goals (paycheck, obtaining products, desire to develop own business, etc.) therefore adjusted training based on different needs and personality types.  Provided encouragement and support for those new to business.  Provided inspiration to develop different sales strategies in a new market.  Developed advertising campaigns and flyer/mailings.  Introduced The Pampered Chef.          Education and Training      Bachelor of Science   :   Risk and Benefits Management  ,   1985    The University of Alabama                  Skills    advertising, agency, balance, benefits, budget, consultant, creativity, address customer complaints, client, customer satisfaction, customer service experience, customer service, Customer Service Training, special events, Fashion, features, financial, Home Health, Hospice, inspiration, Insurance, legal, letters, Director, marketing strategies, marketing, Market, Marketing Material, meetings, Office, win, nursing, patient flow, quality, sales, Surgery, teamwork, phone, training programs      Additional Information      Personal Catering Business: As a hobby, creating memorable events for military functions, wedding and party planning. Developed training program for 2 and 3 session cake decorating classes for both adults and children.
Love to camp, Kayak and travel.       "
CHEF,"         CATEGORY BRAND MANAGER       Summary    A creative marketing professional with 20 years demonstrated experience in project management, marketing communications, sales support, strategy, research, and product development.  Multi-faceted background includes food manufacturing, consumer packaged goods (CPG), furniture manufacturing and construction industry.  An effective problem-solver with expertise in managing multiple projects that require both a creative and analytical skill set. Category Management
Data Analytics
Document Management
P&L Management	   Employee Communication
   Market Analysis
   Product Launch
   Cross-Functional Team Leadership	   Project Management
   Marketing Support
   Product Management
Website Management          Experience      Category Brand Manager     Jan 2016        Company Name   Ôºç   City  ,   State     Achieved 17% annual sales growth in power tool accessory category and  4% margin improvement vs prior year due to implementation of new marketing, merchandising, pricing strategy, and product training materials.  Package redesign project contributed to 24% performance increase vs.  prior year in Wal-Mart, an 11% increase in points of distribution vs.  prior year, and a projected 12% finish ahead of plan for fiscal 2012.  Grew Baking/Cooking nut category sales by 6% in a flat commodity business.  Grew Facebook fans from 500 to 30,000 in a 6 month period.  Developed and launched three new trail mix snack items which brought incremental sales of $1 million in a 12 month period.  Achieved 32% reduction in unsalables at Wal-Mart with introduction of new merchandising vehicle.  Managed Dry Roast jar transition from a carton to a tray resulting in total savings of $16,000 a year, in addition to new distribution.  Managed product lines worth $4.5 million in sales, specifically the storage and pantry ware categories.  Assisted in the design and development of 80 new SKUs, and management of 600 existing SKUs for Food and Tools categories totaling $33 million in sales.         Product Manager     Jan 2012   to   Jan 2016      Company Name   Ôºç   City  ,   State     An American company that produces connectors, tools, and supplies for the electrical and telecom industries.  Responsible for managing over 15 product categories, with annual sales in excess of $35M, providing product line management including category strategy, new product development, product training, promotional planning, and market analysis.  Strategy development - Developed and executed category strategy across key product lines including competitive analysis, opportunity gaps, and pricing and channel strategies.  Product quality and performance - Managed a strategic supplier transition achieving a 9% cost reduction with a 20% performance improvement.  Merchandising Management - Designed new merchandising vehicles to support customer conversions and incremental sales opportunities.  Project Management - Managed multiple projects including sku rationalization and 80/20 analysis, package redesigns, product field testing, customer line reviews and catalog and website management.  Product training - Developed and conducted extensive product training for new distributors, customers, sales and customer service.  Forecasting - Conducted complete analysis of category sales history vs demand to determine optimum reorder points and inventory levels to reduce backlogs and ensure efficient turns and inventory value.         Marketing Manager and Brand Manager     Jan 2008   to   Jan 2012      Company Name   Ôºç   City  ,   State     A snack food leader internationally known for the Fisher¬Æ nuts brand; annual sales nearing $600 million Responsible for managing multiple product lines, providing complete product line management including executing brand strategy, new product development, select trade and consumer strategies.  Product Launches - Developed and launched 25 new product SKUs in the baking nut line featuring new innovative packaging to the category; executed project strategy, goals, priorities and long-term plans for the branded business, most notably the Baking/Cooking Nut line that generates $75 million in revenue.  Additional successful product launches in key areas including snack nuts category, and the Food Service and Export sales channels.  Project Management - Managed multiple projects from start to finish, including product launches, creative executions, customer projects, pricing and Profit & Loss Statements; designed product development tracking tool to manage multiple project timelines.  Marketing Support - Developed and executed marketing support initiatives including promotions, displays, couponing, website management, and media placement including radio, FSIs, and advertising.  Partnership - Worked closely with sales to understand key account strategies and develop consumer plans aligned with corporate strategies; interfaced with cross-functional teams: Creative Services, Sales, Procurement, Accounting, Operations, Research & Development, Quality Assurance, and Customer Service to manage marketing projects and new products.  Sales Data Analytics - Utilized and interpreted proprietary sales data, as well as Mintel and Nielsen data to develop product, consumer, and sales strategies.  Website Management - Successfully managed and executed website re-launch including SEO improvements, social media integration and on-line recipe strategy.  Promotions - Successfully designed, coordinated and launched ""in & out"" promotional programs which require extensive cross-functional team coordination under tight timelines.  Package Development - Responsible for managing packaging process including integrating equipment specifications, nutritional labeling requirements, material procurement and package and graphic design.  Employee Communication - Researched and developed a Best Practices Brand and Customer Study highlighting resource conservation initiatives in the marketplace.  Served on the Resource Conservation Team, communicating/ coordinating resource conservation corporate events under the EPA's Energy Star Partner of the Year was awarded.         Associate Category Manager     Jan 2007   to   Jan 2008      Company Name   Ôºç   City  ,   State     The largest direct seller of high-quality kitchen tools serving 12 million customers worldwide Responsible for managing products within tableware and kitchen textiles categories, developing and executing category strategies.  Category Management Presentations - Presented category strategies and product updates to internal customers and senior project team.  Market Analysis - Conducted market and competitive product research consisting of analysis of competitive product assortments in the retail environment, trends, pricing, materials, and features and benefits.  Document Management - Managed technical drawings and produced documents for archival of product specifications, vendor contracts, and production quality comparison.  Cross Functional Team Leadership - Worked closely with external departments, including Quality, Engineering, Sourcing, Legal, Packaging, Marketing, Creative Services.  Creative Concept Development - Creative product ideation and development including managing the procurement and engineering teams through launch.  Training -  Developed and presented product and sales training for sales consultants and internal staff.         Associate Product Manager     Jan 1997   to   Jan 2003      Company Name   Ôºç   City  ,   State     Wilton is the leading food crafting company in the industry and is in the number one position in cake decorating, bake ware and tea kettles with $94 million in sales revenue.  Responsible for managing strategic growth of Storage and Pantry ware product lines including new and existing products totaling $4.5 million in sales.  Promoted from Assistant Product Manager.  Product Launch - Product line sales improved 50% in storage category and 130% in the pantry ware categories following the new product introduction.  Category Management - Conducted market trend research including analysis of competitive product assortments, brand positioning, and packaging; analyzed sales, market, and distribution data used in customer presentations and management reviews.  Trade Show Planning - Execution of trade show strategy, merchandising, and planograms; collaborated on trade show collateral, displays and product placement.         Marketing Coordinator     Jan 1995   to   Jan 1997      Company Name   Ôºç   City  ,   State     Turner is a national general builder and construction management firm with operations primarily in the commercial sector.  With $8 billion in annual construction volume, they rank first or second in the industry's major market segments.  Responsible for all RFP submissions and marketing support functions within the Chicago office.  Proposal Management - Responsible for extensive sales proposal process and final submission including writing, coordination of time lines, project scope, engineer submittals and research of relevant company experience under strict deadlines.  Key Market Knowledge - Developed knowledge in multiple key markets including Municipal, Food & Beverage, Pharmaceutical, Correctional Facility and Entertainment market segments.  Researched relevant market information, experience, and project specifications within each client's industry.  Marketing Support - Created general marketing pieces including advertisements, press releases, brochures, and project description sheets.         Marketing Communications Coordinator     Jan 1993   to   Jan 1995      Company Name   Ôºç   City  ,   State     Bretford is a leading manufacturer of office furniture, fixtures & equipment.  Responsible for evaluating and developing all customer product line reviews, as well as producing and managing all marketing communications materials used to drive sales revenue.         Education and Training      Six Sigma Green Belt Training, Chicago Deming Assoc.-Six Sigma Masters Program, Naperville, IL,     2012           Graduate Level Courses, Marketing, Illinois Institute of Technology, Chicago, IL,     1997           B.A  ,   Organizational/Corporate Communications Journalism   1992     Northern IL University   Ôºç   City  ,   State     Organizational/Corporate Communications Journalism American Management Association, 2016 and 2017; Communicating Up, Down and Across the Organization; Critical Thinking; Fundamental Sales Techniques, Project Management Success, The Power of Persuasion       Skills    SharePoint
   BPC and SAP
   Microsoft Suite:
	Word, Excel, PowerPoint,
	Microsoft Access
	Microsoft Project
   Microsoft Dynamics	Seminars/Classes:
   Social Media Marketing
   Facebook for Business
   Project Management
   Profitability Simulation
   Nielsen Syndicated Data Analysis
   Power Presentations
   Technical Writing   "
CHEF,"         HOUSEKEEPER           Professional Summary     Dependable and trustworthy Housekeeper who works well with others and believes in working hard to satisfy each customer. Dedicated and energetic housekeeping professional who works well in fast-paced, high-pressure environments. Reliable and responsible with a positive attitude.       Skill Highlights          Customer-oriented  Organized  Self-directed      Hardworking  Exceptional time management  Decision making skills            Work Experience      Company Name     January 2014   to   Current     Housekeeper   City  ,   State      General housekeeping responsibilities: kitchen, bathroom cleaning, hand dust office furniture, vacuum, mop floors, trash removal, patio cleaning, recycling.  I am able to clean and maintain this home every two weeks.  Have always had a great communicating relationship, flexible schedule for Sajeda.  I believe working hard, achieving the tasks at hand, and being kind and friendly have resulted in a great relationship.  816-500-2786.          Company Name     January 2014   to   Current     Housekeeper   City  ,   State      General housekeeping responsibilities: kitchen, bathroom cleaning, polish furniture, dusting,dishes, vacuum, mop floors,  wash, dry, fold, put away laundry and linens, ironing, make beds, organizing, cabinet cleaning, refrigerator, oven cleaning,  recycling. empty trash bins.  Each task Stephanie has asked of me I was able to complete within the time needed.  As a result of hard work and thorough cleaning, I have earned Stephanie's trust and confidence to clean and care for her home each week.  571-236-0017          Company Name     October 2013   to   Current     Housekeeper   City  ,   State      General housekeeping responsibilities: kitchen, bathroom cleaning, hand dust office furniture,  change lines, making beds, wash,dry fold.laundry, vacuum, mop floors, patio cleaning   oven, refrigerator cleaning, recycling, dishes, ironing, pet clean up. I enjoy pleasing customers with my attentiveness to their needs, the Schwarz family looks forward to me caring for and maintaining their home.  918-346-5788          Company Name     April 2012   to   Current     Housekeeper/Caregiver   City  ,   State     General Housekeeping responsibilities: kitchen, bathroom cleaning, vacuum, mop floors,  changing linens, make bed, wash,dry,fold, put away laundry, polish furniture, empty trash  bins.,  pet clean up, organize. Other responsibilities are drive to appointments, run errands, grocery shopping. With the dedication I have given to Ms. Saft, she has the ability to rely on me to meet her needs.  561-266-3238         Company Name     April 2012   to   Current     Housekeeper   City  ,   State      I work in many private homes.  My responsibilities vary from home to home depending on the clients needs and desires.  In most homes I do the general housekeeping duties such as kitchen, bathroom cleaning, dusting, vacuum, mop floors, window washing, patio cleaning, empty trash bins.  Other responsibilities include linen changing, make beds, laundry wash, dry, fold, put away, ironing, organize, refrigerator, oven cleaning, dishes, recycling, pet clean up.  Many of my customers live in Boca Raton, Delray Beach, Boynton Beach.  I also have clients in Wellington, Singer Island and Green acres.  After several months of caring for my clients homes I have won their trust in me to ensure their satisfaction in a well maintained home.  As a result of this relationship they have allowed me to bring another great cleaner into this business.  They are pleased and grateful for the hard work we give to them and refer us to their friends and neighbors.  My goal is to care and clean the customers home to their satisfaction as well as my own, I believe I meet that goal daily.          Company Name     May 2013   to   Current     Housekeeper   City  ,   State     General housekeeping responsibilities: kitchen, bathroom cleaning, polish furniture, dusting, window washing, vacuum, mop floors, empty trash bins. Trust, dedication and thorough caring for this home has given me the opportunity to be a valued asset.  561-712-7880         Company Name     November 2012   to   April 2013     Housekeeper   City  ,   State      My responsibilities: going into private homes at a scheduled day and time to clean and maintain the residence.  General housecleaning of bathrooms, kitchens, dusting, vacuuming, patio cleaning, window washing, empty waste baskets, mopping of floors, make beds.  I worked as a two man team, listening to my boss and achieving the results she had expected from me.  Accomplishing the duties needed for each individual home resulted in more referrals for business and many satisfied, happy customers.          Company Name     June 2010   to   October 2011     Breakfast Chef   City  ,   State      position responsibilities: opening the hotel restaurant, preparing, cooking breakfast food to order to be served for that day, create menu items to be served as specials for the morning, relate to wait staff and other kitchen helpers of such specials,ingredients and prices.  Inform them of when to open the doors for business.  Cleaned and shut down all kitchen equipment after the shift and cleaned and sanitized all work areas.  As a result of great communication with wait staff and other employees the breakfast shifts were able to run smoothly, successfully and had grown 25% in sales in the first season I worked there.  My goal was to satisfy the customers, my co workers and my boss.  I was liked by all, they enjoyed the food and sent many compliments to the chef!.          Company Name     December 1996   to   September 2009     Owner/Chef   City  ,   State      Owned and operated a small breakfast/lunch diner in Maine my responsibilities:.  purchased, prepared and cooked food to order.  Oversaw all staff to be friendly and polite to customers.  Created and explored new menu items and specialty items.  Maintained all equipment to be in safe and functional working order.  Ensured consistent high quality of plate presentation.  Also handled all management duties, purchases, payroll, scheduling, paying bills, hiring, firing.  As a result of many years of hard work, doing my best, I achieved many satisfied customers who returned on an everyday basis as well as out of state vacationers that came back year after year.          Education and Training      Wiscasset High      1985       High School Diploma  :   Business    City  ,   State  ,   USA       I graduated high school, didn't expand my education through school but had a lot of hands on training. I learned all my cooking skills through watching a Chef and listening to what he said. As I grew in the industry my cooking skills became more fine tuned. I challenged myself to create new menu ideas and searched for more ways to be a better Chef.   Housekeeping for me started when I was young, I learned to clean the kitchen, bathroom, dust, dishes, laundry and iron. I have worked in private homes, commercial businesses, and for myself.                    \\\\         Personal Information      Place of Birth: Lowell, Massachusetts  Date of Birth: 8th of April, 1967  Present Resident in Lake Worth, Florida  Sex: Female  Status: Single  Hobbies: Travel, Beach, Exercise, movies,          Skills     Honest  Dedicated  Dependable       Additional Information      I believe being kind and friendly is the best way to go through life. I enjoy spending time with my family, friends and having fun. I have a huge desire to learn new things and look at life as an adventure.     "
CHEF,"         ACCOUNT DIRECTOR         Summary    Dedicated professional with experience necessary in food and beverage for excellent guest service. Seeking to deliver great service and great food while maintaining the financial responsibility and core standards of any operation.      Highlights          Certified Executive Chef  Certification in Nutrition  Certified in Human Resource Management and Supervision      American Culinary Federation Member  Certification in Professional cooking theories  Graduate of the Culinary Academy of South Dakota            Experience      Company Name    City  ,   State    Account Director   06/2013   to   Current         Responsible for entire food service operation and maintaining good Client relations for the company.  Duties include as Account Director, Meeting and exceeding budgetary requirements for the company while meeting clients' needs out lined in contracted agreement.  Maintaining sanitation to State Regulations.  Responsible for all Employee HR management at a unit level.  Assist in Company district with Training other management team members in budgetary compliance and proper ordering procedures to ensure maximum profit margins are reached.  Assist and support area with catering functions as needed.          Company Name    City  ,   State    Executive Chef   09/2012   to   05/2013       Responsible for all culinary operations under the Food and Beverage Director in a high end retirement community.  Primarily responsible for all production, including off site catering including venues up to several hundreds of guests.   Supervised a team of 32, and ensure all employees maintained sanitation guidelines to ensure efficient, safe, and sanitary food production, preparation, and presentation.  Duties also include menu development, inventory control, purchasing, and cost control projects, training, sanitation, and personnel management to include hiring, counseling, coaching and developing.          Company Name    City  ,   State    Executive Sous Chef   05/2010   to   09/2012       Assisted with all culinary operations under the Executive Chef at the largest hospital in the Memphis area.  Primarily responsible for all production for Caf√© and Patient Service.also a high volume Doctors lounge.  Supervise a team of 20, and ensure all employees adhere to all HACCP and Joint Commission sanitation guidelines to ensure efficient, safe, and sanitary food production, preparation, and presentation.  Duties also include assisting with menu development, inventory, ordering and purchasing, food cost control projects, training, sanitation, and personnel management to include hiring, counseling, coaching and developing.          Company Name    City  ,   State    Sous Chef   09/2007   to   05/2010       Assisted with all hospital catering and menu development and implementation.  Assisted in training all cooks while insuring all employees adhere to all HACCP and Joint Commission sanitation guidelines to ensure efficient, safe, and sanitary food production, preparation and presentation.  Duties also include assisting with menu development, inventory, ordering and purchasing, food cost controls, training, and sanitation.          Company Name    City  ,   State    Line Chef   01/2006         Preparation of all menu items in a fine dining restaurant and convention center located near the Cascade Mountains.  Assisted in the fabrication and creation of all lunch and dinner entreesas well as assisting the chef for all catered functions in the banquet hall.  Responsible for the creation of all homemade soups as well as executed weekly menu changes.  Participated in weekly learning sessions with executive chef to expand knowledge of local farm to table cuisine, including wine pairing.          Company Name    City  ,   State    Line Chef   01/2005         Opened and setup kitchen for daily operation.  Preparation of all menu items including creation of various soups and lunchtime specials.  Prepped all necessary items for dinner and late night menus.  Trained all new employees on each station for proper service performance.  Executed all menu items for lunch and dinner as well as maintained overall sanitation of service line.          Company Name    City  ,   State    Line Chef   01/2004         Assisted in grand opening.  Demonstrated all cooking methods in a Fine dinning Model.  Fluent in sanitation and kitchen safety.  Complete set up and breakdown of entire kitchen.  Prepped all foods needed for following service.          Company Name    City  ,   State    Sous Chef   01/2003         Hired from intern to Line Chef to Sous Chef in three months.  Became primary leader of all culinary operation in absence of Executive Chef.  Responsible for instructing culinary staff in daily operations, including station assignment, and facilitation of pre shift meetings.  Direct liaison between kitchen operation, management team, and front of house members.  Maintain inventory for daily production of food.  Oversee operation, insuring quality control, proper sanitation and HACCP guidelines.  Extensive knowledge of all recipes and SOP's.  Assist in creative development of weekly specials and meals for guest with special dietary needs.          Company Name    City  ,   State    Line Chef   01/2002         Worked as line chef while in culinary school.  Responsible for evening preparation of entrees and restocking of the service line for the following dinner service.          Company Name    City  ,   State    Line Chef   07/2002         Assisted new ownership in implementing and upscale dinning program as well as build a foundation for catering events.  Preparation of all menu items including creation of various soups and lunchtime specials.  Prepped all necessary items for dinner and late night menus.  Trained all new employees on each station for proper service performance.  Executed all menu items for both lunch and dinner as well as maintain overall sanitation of service line.          Company Name    City  ,   State    Line Chef, Prep Chef   01/2000   to   01/2002       Assisted with grand opening of the restaurant.  Promoted to assistant kitchen manager within four months.  Knowledge of all kitchen stations and their functionality.  Demonstrated all cooking methods.  Fluent in sanitation and kitchen safety.  Complete set up and breakdown of entire kitchen.  Prepped all foods needed for following services.          Skills    coaching, cooking, cost control, counseling, clients, Client relations, creative development, hiring, HR, Human Resources Management, instructing, inventory, inventory control, Director, meetings, personnel management, profit, purchasing, quality control, safety, SOP, Supervision      Education      Diploma  :  Culinary Arts   1 2003     Culinary Academy of South Dakota  ,   City  ,   State      Culinary Arts     "
CHEF,"         OWNER/CHEF       Summary     Chef with 6 years of critically acclaimed work preparing delicious, healthy dishes in multiple restaurants as well as starting own business. Specializes in preparing menus that attract and retain customers. Looking for a challenging role in culinary management.  Line Cook with 15 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently.  Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment.       Highlights          Sous vide technique  Strong butchery skills  Contemporary sauce work  ServSafe certified  Food handler  Focused and disciplined      Focus on portion and cost control  Inventory management familiarity  High volume production capability            Accomplishments     2015 ""BEST CUSTOMER SERVICE AWARD"" FROM THE TASTE DORCHESTER        Experience      Owner/Chef     08/2012   to   08/2015      Company Name   City  ,   State      Opened and closed the store, which included counting cash drawers and making bank deposits.  Answered customers' questions and addressed problems and complaints in person and via phone.  Maintained visually appealing and effective displays for the entire shop.  Educated customers on product and service offerings.  Oversaw all daily operations.  Built customer confidence by actively listening to their concerns and giving appropriate feedback.  Offered direction and gave constructive feedback to motivate employees.  Providing prompt, efficient and friendly service to the customers Anticipating customer needs and catering to the same competently Maintaining high sanitary standards in the kitchen and serving area Managing catering services depending upon the pertinence of the event Informing management about the areas where the service could be improved Responsible for the maintenance of the food items and equipment Storing reusable items carefully.         Chef     10/2011   to   06/2012      Company Name   City  ,   State      Make sure a team of 10 is following food preparation, recipe adherence Performing duties for food preparation as required by the guidelines Be able to cook for the high school's if the chef call out Serve food in quantities that meet requirements Accepts responsibility for stocking shelves and general cleaning Maintains required forms and records as assigned by manager.         Chef     04/2009   to   02/2010      Company Name   City  ,   State      Caf√© Main Supervises team 8 Supervises ordering, purchasing, receiving, and inventory Supervises sanitation and cleaning Trains employees Participates in menu development, recipe testing, and evaluation Maintains records and computer input Maintains food costs, safe handling and preparation standard.         First-Cook     08/2008   to   05/2009      Company Name   City  ,   State      Responsible for all subsistence from the time they are received until consumed Conduct quality assurance evaluation of food preparation and finished products Training and supervising the cooks, Ensure that only the highest quality products are served Close the kitchen & ensure that the kitchen is left in good working condition Make sure lunch get out on time and dinner Cook & prepare according to daily menu Cook for 700 to 1000 kids & catering functions.         Sous Chef     03/2008   to   08/2008      Company Name   City  ,   State      Elegant catering Company that been around for thirty Years, that cater to fine-dine and small parties.  Over sees catering events for off-premise upscale jobs Supervises and participates in the production, with my team Communication, and recommend discipline as appropriate Manage cooks & wait staff, kitchen stewards Train, develop, empower, coach and counsel, resolve problems.         Cook/Pastry-Cook     10/2007  to   03/2008      Company Name   City  ,   State      Fine dining Mediterranean cuisine restaurant, with some Italy influent.  Externship with Todd English world renowned chef Set up station according to restaurant guidelines Prepares all food items as directed in a sanitary and timely manner Follows recipes, portion controls, and presentation specifications as set by the restaurant Restock all items as needed throughout shift Clean and maintain station in practicing good safety, sanitation, organizational skills Perform additional responsibilities, although not detailed, as requested by the Chef, Sous Chef or Kitchen Manager at any time Responsible for make specialties pasta sauce, stocks & soups.         Education      Associate of Occupational Science     6/2008     Le Cordon Blue College of Arts   City  ,   State             Certificate          ServSafe, Allergen
Computer Skill       Microsoft word, Power Point, and Excel            Skills      Enforcing strict health and hygiene standards in the cooking & food preparation area. Strong desire to instill good practice and procedures in those working with you. Physically fit and able to lift heavy goods and stand for long periods of time.    "
CHEF,"         KINDERGARTEN TEACHER         Professional Summary       Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.        High-performing Administrative Assistant with extensive experience working with a diverse client base and delivering results.                 Core Qualifications          Microsoft Office:   Word, PowerPoint, Excel, Outlook   Inspiration Software   Publisher Software  Quick learner/Adaptable  Strong Typing Skills  Lifelong learner  Proofreading/Grammar       Strong interpersonal skills  Resourceful & adaptable  Professional and mature  Self-starter/self-directed  Results-oriented  Flexible & adaptable  Time management  Meticulous attention to detail            Experience      Company Name    City  ,   State    KINDERGARTEN TEACHER   09/2013   to   Current       Create engaging and inquiry based¬†lesson plans in accordance with District-wide curriculum units following¬†Common Core standards for Kindergarten. Differentiate instruction according to students' ability and skill level. Work with a diverse student population including English Language Learner (ELL) students, and non-English speaking students. Delegate tasks to teacher assistants and volunteers. Establish positive relationships with students, parents, and fellow teachers as well as collaborate to plan and schedule lessons promoting learning and student engagement.¬† Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.     Received an Award from the Boys & Girls Club of Nashua;      2014-2015 TEACHER OF THE YEAR AWARD FOR KINDERGARTEN           Company Name    City  ,   State    K-5 LITERACY & MATH INTERVENTIONIST   09/2008   to   09/2013       ¬†Provided daily small group literacy and math intervention services¬†using researched based programs¬†for students, K-5,¬†who are at risk of failing to meet district and state standards.¬†Communicated effectively, students'¬†progress or needs¬†and established positive relationships with students, parents, specialists,¬†and fellow teachers from various grade levels.           Company Name    City  ,   State    STUDENT TEACHER/SUBSTITUTE TEACHER   09/2006   to   06/2008       *Student Teacher for Grades 2 and 4. Substitute Teacher for grades K-12 and High School Substitute Teacher at Hollis/Brookline High School.          Company Name    City  ,   State    DIRECTOR, INDEPENDENT CONTRACTOR FOR PAMPERED CHEF   01/2000   to   04/2003      Successfully operated a home-based direct-sales business by marketing kitchen tools through in-home cooking demonstrations achieving top personal sales and top recruiter as well as three all expense paid trips for two.         Company Name    City  ,   State    PHARMACY TECHNICIAN   01/1993   to   10/1996      Assisted in preparation and filling of prescriptions requiring 100% accuracy.         Company Name    City  ,   State    Owned & Operated IN-HOME DAYCARE   03/1990   to   01/1995             Company Name    City  ,   State    ACCOUNTANT I   01/1987   to   03/1990      Responsible for entire billing cycle of various government contracts all requiring 100% accuracy.         Company Name    City  ,   State    ACCOUNTANT ASSISTANT   01/1985   to   01/1987      Responsible for entire billing cycle.         Company Name    City  ,   State    ADMINISTRATIVE CLERK   01/1984   to   01/1985      Proposal preparation, audit support and material reconciliation.         Company Name    City  ,   State    SECRETARY I   01/1982   to   01/1984      Provide secretarial support for ten administrators and program manager.         Education      MASTERS OF EDUCATION IN  :  ELEMENTARY EDUCATION   2008     Rivier University  ,   City  ,   State  ,   USA       ‚Äã NH Elementary Educator Certificate K-8 (1811 ) Current through  6/2017 ;  PRAXIS I & II¬†  April 2006, Sept. 2007         BACHELOR OF SCIENCE  :  BUSINESS MANAGEMENT   1987     Rivier University  ,   City  ,   State  ,   USA            ASSOCIATE OF SCIENCE  :  ADMINISTRATIVE SECRETARIAL MANAGEMENT   1982     Nashua Community College  ,   City  ,   State  ,   USA            Non-Degree Program  :  INTEL MATH I & II   2012     Plymouth University/UNH Manchester  ,   City  ,   State  ,   USA    ¬†Earned 6 Graduate Credits, 80 hours of Content-intensive professional development and learning strategies regarding K-8 core mathematic concepts.        Professional Affiliations      NASHUA GARDEN CLUB,¬†¬† 2004-Present    MEDIC ALERT COMMUNITY AMBASSADOR,¬†¬† 2005-2010    ¬†¬†¬†¬†‚ÄãOrganized & distributed MedicAlert collateral to surrounding medical¬†community.   CHARLOTTE AVENUE ELEMENTARY SCHOOL CLASSROOM & PTO VOLUNTEER¬† 1996-2008   ¬†Room mom,¬†Reading & math groups,¬†chaperone,¬†baker, Hospitality & Garden Club, Ski & Chess Club       Skills     Computer proficiency, organizational skills, multi-tasking, customer service, Proofreading, Prioritization, Secretarial skills, time management,¬†accounting, direct sales, data collecting, marketing, recruiting, proposal preparation,¬†education,¬†cooking, baking, and¬†I can teach a non-English speaking person to speak, read¬†and write in¬†English.¬†   Computer Skills: Microsoft Office Suite:Word, Excel,¬†PowerPoint, Outlook; Inspiration Software¬†&¬†Publisher. Open to learning new software.    "
CHEF,"         SUBSTITUTE PARA PROFESSIONAL       Summary    ¬†Professional with management experience and exceptional people skills. Versed in  Relationship ¬†Management and Human Resource Management. Desires a challenging role as an Administrator in a busy and productive environment.      Highlights          Operations management  Excel in process development and implementation  Reports generation and analysis  Training and development  Project management      Proficiency in Human Resource Management  Relationship management   File/records maintenance   Event planning and scheduling  Microsoft Office            Accomplishments      Named Employee of the Year at PLP Composite Technologies Inc. for performance above and beyond in executing dedication, problem resolution, communication and relationship management during a business crisis.    Recognized in monthly Pampered Chef publication as consultant nationally achieving third highest sales for a single show.        Experience      Substitute Para Professional     Current     Company Name   City  ,   State       Assist
classroom teachers Pre-School - Grade 8. ¬†Guide students in reading, writing, math,
science and computer¬†technology in small groups and one
on one.¬† Present in the classroom to
partner with teacher in
presenting and reviewing lessons.¬† Accompany students in transitioning to
Unified Arts classrooms.           Founder / Creative Director   03/2005   to   Current     Company Name   City  ,   State       On site event photography and private photo sessions. Coordinate and shoot photographs for sports leagues. Create custom slideshow productions using various forms of video and print media, still photos, and music. Create custom video presentations using client's existing video footage. Personally consult with client to obtain background and detail on a production's subject to create an accurate and personal portrayal with the productions story. Create an expand a returning group of clientele. Design and implement marketing and advertising campaigns. Photographically document school classes and teams for duration of school year and season, respectively  and prepare slideshow production keepsake.          Project Manager   05/2010   to   02/2014     Company Name   City  ,   State       Create project plans for new clients. Coordinate the journey of clients through the compliance process. Primarily responsible for maintaining client relationships. Specifically focused on supporting clients with all their questions and requirements regarding investment adviser compliance, investment adviser registration and investment adviser obligations under SEC regulations. Track and interact with Investment Advisory professional designation organizations.¬† Sales opportunity tracking , proposal and contract preparation, ¬†prepare and send materials at monthly, quarterly and annual intervals. Track replies and submissions to identify appropriate registrations or trigger for new tasks. Respond to client inquiries and perform follow up. Manage Annual Renewals and Account User Certification programs as required. Create agendas and participate in weekly Project Review.¬†Meetings Communicate with state securities divisions on registration requirements Performed Human Resource functions coordinating insurance programs, ¬†lead redesign project of company website researching and working with designers.¬†           Private Family Care   09/2009   to   Current     Company Name   City  ,   State      ¬†Ongoing Periodic Services    Sep 2009 - June 2010-  Daily one on one infant and child care in private home setting.          Manufacturer's Representative   02/2006   to   10/2011     Company Name   City  ,   State       Create and support a nationwide network of clientele. Represent national flag and flagpole manufacturers Interface with manufacturer's nationwide. Perform Accounts Receivable and Payable functions .Design and implement marketing and advertising campaigns.Visit customers and installation location sites.          Kitchen Consultant   07/2003   to   05/2006     Company Name   City  ,   State       Operated independent business conducting in home kitchen shows demonstrating products, recipes, cooking techniques and quick tips. Attracted customers to become a host and hold a show, created and expanded a network of clientele. Prepared and executed promotional mailings to customers and fundraising groups and executed local advertising campaigns. Performed customer care follow-up with customers a period of time after products are delivered.          US Business Development Manager   03/2002   to   12/2004     Company Name   City  ,   State             Customer Relations Manager / Sales Administrator   07/1995   to   02/2001     Company Name   City  ,   State       Responsible for developing US based network of dealers, manufacturer's representatives and distributors. Acted as primary contact for Formenta's and PLP's base of national dealer, manufacturer's representative, and distributor network. Received and processed orders, providing first level technical support when required. Coordinated shipping and production arrangements as well as maintained freight company relationships. Monitored inventory and ordered restocking shipments to US based satellite warehouses. Generated and analyzed periodic sales reports, processed and qualified new dealer inquiries, generated standard and customized flagpole quotes. Consulted with manufacturing plant on technical matters, customer feedback and product development. Established and maintained promotional and collateral material budget. Developed and managed the preparation, ordering, and distribution of sales materials. Participated in sales calls and trade shows, ¬†administered trade show arrangements , coordinated and directed trade show follow-up. Participated in the development and implementation of marketing objectives and sales strategies. Established policies and procedures pertaining to customer service and organizing internal operations. Interviewed, trained, and supervised employees.          Education      Certificate in Human Resources Management      Feb 2015       Bryant University   City  ,   State               General Courses      U Mass Dartmouth   City  ,   State                 Marketing and Management and Human Resource Courses    Bristol Community College   City  ,   State       Fisher Junior College          Mass Communications    Emerson College   City  ,   State               Skills     Relationship Management, Human Resources Management, Adaptable,¬†Advertising, Budgets, Contract and Proposal Preparation, Customer Service, Form Creation, Instruction, Inventory, Marketing, Materials Development, Meeting and Event Planning, Travel Arrangements, Policies, Presentations, Product Development, Process Development, Project Plans, Research Gathering, Trade Shows,¬† Account Management, Accounts Payable/Receivable, Business Development, Client Relations,¬†Computer Proficient, Creative Problem Solving, Domestic and International Experience, Marketing,¬†  Project Management, Training and Development, Benefits Administration     "
CHEF,"         EXECUTIVE CHEF-PARTNER           Summary    Proven abilities in fine dining restaurants, catering, corporate dining and provisioning. Well versed in cost control, P & L analysis, menu production, design, sanitation, purchasing and receiving, as well as, all duties concerning a restaurant's day to day operation.¬†      Highlights          ServSafe Certified FoodManager  ServSafe Liquor Certified  13CT Caterer Liquor Licensee  Florida State Gaming Commission Licensee               Experience      Executive Chef-Partner    July 2014   to   Current     Company Name   Ôºç   City  ,   State      Daily supervision of BOH team members.  Weekly supervision of FOH operations-customer service, point of sales, management, staffing, and financials for 1.5M annual sales revenue.  Reduced food costs by  9% ¬†by expertly estimating purchasing needs and buying through approved suppliers.  Implemented portioning systems throughout all areas of the kitchen.  Retrained staff in proper recipe and sanitation (H.A.C.C.P) adherence.¬†   Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.           Catering Manager/Executive Chef    March 2014   to   July 2014     Company Name   Ôºç   City  ,   State      Plan and execute all off site catering and events for catering department¬†  Obtain new clients and track sales.  Event planning of all sizes at all stages.  Menu planning and execution from prep to production.          Executive Chef    August 2013   to   March 2014     Company Name   Ôºç   City  ,   State      R & D of foods, plan menus and production for new concept company with intent to expand national.  Gourmet office lunches, packaged meals, vegan solutions  Commissary kitchen development, staffing and cost projections  Catering logistics for large office functions.           Executive  Buffet Chef    December 2011   to   August 2013     Company Name   Ôºç   City  ,   State      Supervisor of 65 team members of cooks, 30 stewards and 3 sous chefs.  Successful record of meeting and exceeding target budget food cost and P&L quarterly goals for annual sales of¬†15 million.  Created daily menus to feed an average of 1700 people.  Oversaw banquets and off premise events and provided support for¬† concert venues and casino's employee commissary.   Responsible for ordering, scheduling, and hiring of all staff members, stock and par control.          President/Executive Chef    March 2004   to   December 2011     Company Name   Ôºç   City  ,   State      Owner & chef of gourmet catering company servicing corporate, weddings, and event planning.  Personal touch catering for small, intimate parties to large scale venues.  Exclusive needs clients and Miami productions craft services.  Upscale catering-yacht provisioning business.  Duties included operational supervisor, client management, catering menu development, financials, Yachting clientele liaison, and party planning, for events up to 2000 guests.  Status:  Sold Business.  Highlights: ¬†Fort Lauderdale International Boat Show Caterer, Boys and Girls Club of Broward County Yacht Hop, and Rybovitch Mega Yaucht Marina Caterer and Provisioner.          Sous-Chef/Banquet Chef    October 1997   to   December 1998     Company Name   Ôºç   City  ,   State      Opening management for Chef David Burke in the first of 6 new steakhouse openings for The New York Restaurant Group.   Trained new personnel in S & W'S technique of restaurant operation (as well as Chef Burke's recipes).   Skilled in butchering of meats as well as maintaining the largest dry aging operation in Miami.   Responsible for handling all banquets from prep to production for parties up to 200 guests.           Sous Chef    January 1997   to   November 2003     Company Name   Ôºç   City  ,   State      Hired as opening kitchen manager for an upscale venture for Chef Mark Militello.  Achieved a 5 diamond award within 4 months of operation, and received numerous awards including a James Beard Foundation invitation to cook at the Beard House.  Responsibilities included personnel management, ordering and receiving of all foods and equipment, daily menu special, and training of new personnel.          Sous-Chef    February 1993   to   November 1996     Company Name   Ôºç   City  ,   State      Worked with Chef David Burke in one of the most famous restaurants in N.Y.C during the mid-1990's.  Promoted to Sous-Chef and traveled with him to help with other restaurant openings out of state.  Chef Burke was a mentor to me and helped me to develop my palate and style of cooking, which still reflects my work today.  Assisted with recipe development for his first book ""Cooking with David Burke"".          Education      Associate of Science   :   Culinary Arts  ,   1991    The Culinary Institute Of America   Ôºç   City  ,   State                Business administration  ,   1987    Kingsborough Community College Abraham Lincoln High School   Ôºç   City        Business administration        Skills      Well versed in POS usage, Microsoft, Aloha and Cateredge.¬†  Excellent communication skills, and the ability to work well either alone or as part of a team.  Multi-tasking abilities and great decision making skills.  Very detail oriented in providing exceptional food and ensuring that all guests expectations are met and exceeded.¬†        Additional Information      A complete listing of all references,  awards, and accolades will be furnished upon request.
Thank you for your consideration.     "
CHEF,"         LINE CHEF/EXPEDITER       Summary    Chef with 12 years of experience cooking in high pace restaurant environments. Prior work as prep cook, line chef, and sous chef. Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings.      Highlights          Focused and disciplined  High volume production capability  Well-tuned palette      Focus on portion and cost control  Inventory management familiarity  Bilingual (English/[other language])            Experience      Line Chef/Expediter    04/2013   to   Current     Company Name   City  ,   State       Led shifts while personally preparing food items and executing requests based on required specifications.  Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.  Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.  Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.  Regularly interacted with guests to obtain feedback on product quality and service levels.  Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.          Kitchen Manager   09/2012   to   03/2013     Company Name   City  ,   State       Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.  Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.          Line Chef   07/2010   to   05/2012     Company Name   City  ,   State       Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.  Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.          Line Chef   07/2007   to   04/2010     Company Name   City  ,   State       Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.  Reduced food costs by 2% percent by using seasonal ingredients, setting standards for portion size and minimizing waste.  Maintained updated knowledge of local competition and restaurant industry trends.  Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.          Line Chef   04/2008   to   12/2008     Company Name   City  ,   State       Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.  Reduced food costs by 10% percent by using seasonal ingredients, setting standards for portion size and minimizing waste.  Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary.  Verified proper portion sizes and consistently attained high food quality standards.  Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.  Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.  Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.  Practiced safe food handling procedures at all times.          Line Chef   03/2005   to   12/2007     Company Name   City  ,   State       Led shifts while personally preparing food items and executing requests based on required specifications.  Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.  Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.  Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.  Regularly interacted with guests to obtain feedback on product quality and service levels.  Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.          Line Chef/Dishwasher   11/2000   to   02/2007     Company Name   City  ,   State       Verona restaurant 1821 Hickory ave.  Harahan, la.  line chef, dishwasher.  Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.  Verified proper portion sizes and consistently attained high food quality standards.          Education      High School Diploma     2004       East Jefferson High School   City  ,   State  ,   United States             Associate of Arts  :   Coursework in Culinary and Restaurant Management   2006       Houston University   City  ,   State  ,   United States             Associate of Arts  :   Coursework in Hospitality Management   2007       Delgado Community College    City  ,   State  ,   United States      Culinary Arts Certificate         Skills     coaching, cooking, counseling, customer satisfaction, delivery, hiring, pricing, quality, recruiting, safety, scheduling, supervising    "
FINANCE,"         FINANCE           Professional Summary    A versatile, highly motivated, adaptable, and responsible accounting graduate. Possessing highly analytical skill and ability to manage and complete projects to the highest standards. Now wish to transition solid background in accounting and finance towards business and property consultancy, which is a challenging position that will enable me to capitalise my own knowledge and work experience.      Skills          Superior time management  Customer relations  Self-motivated professional  Excellent communication skills  Strong interpersonal skills      Multilingual in¬† English and Indonesian Languange   Proficient in  Ms. Office

Critical thinking    Attention to detail    Creative thinker    Excellent managerial techniques

              Work History      Finance  ,   07/2013   to   Current     Company Name   ‚Äì   City  ,   State      Proposed and achieved cost savings by reducing expenses on the company.  Forecasted operating costs for scheduled projects by strategizing with other departments.  Analyzed budgets, financial reports and projections for accurate reporting of financial standing.  Worked with management at the project level to ensure expense plans are achieved.  Worked with managers to develop annual expense plan goals.  Collected and reported monthly expense variances and explanations.  Performed periodic budgeting/modeling to project monthly cash requirements.  Calculated commissions for sales stores.  Responsible for petty cash and bank transactions.         Junior Auditor  ,   02/2012   to   06/2012     Company Name   ‚Äì   City  ,   State      Analyzed and reviewed cost reports and communicated final results to clients.  Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks.  Gathered data for internal audits through interviews, financial research and downloads.  Articulated audit findings, risks and detailed recommendations to upper management.  Met with clients to identify and assess business controls, risks, process gaps and work flow inefficiencies.         Education      S.E  :   Accounting  ,   2013     Kwik Kian Gie School of Business   -   City  ,   State           High School Diploma  :     2008     Don Bosco 2 Senior High School   -   City  ,   State           Certifications    Instansi / Perusahaan	: Wall Street Institute Posisi	: SPO ( Sales Promotion Officer) / SPG Penghasilan Terakhir	: Job Deskripsi 	: Menawarkan kursus inggris 2. Tahun 	: 2012 Instansi / Perusahaan	: KAP A.K Rahman Posisi	: Junior Auditor (Magang) Penghasilan Terakhir	: - Job Deskripsi 	: Membantu membuat dan memeriksa laporan keuangan klien 3. Tahun 	: 2013 - Sekarang Instansi / Perusahaan	: PT. Mitra Manunggal Mahardika Posisi	: Finance Penghasilan Terakhir	: Rp 4.500.000         Skills    c, English, Finance, Access, Excel, Word, Promotion, Sales      Additional Information      Jenis Kelamin / Gender 	:	Perempuan Tanggal dan Tempat Kelahiran/ Date and place of Birth	:   	Jakarta, 24 Desember 1989 Status Marital / Marital Status	:	Belum Menikah Warga Negara / Nationality	:	WNI Agama / Religion	:	Katolik Tinggi dan Berat Badan/  	:	161cm/56kg Height and Weight Hobi/Hobby 	: 	Boxing, Yoga, Jogging, Travelling Preferensi Pekerjaan / Job Preference Bidang Pekerjaan yang diminati	:       -Akuntansi/Finance/Auditor/Marketing Career Interest	        -Available position Riwayat Pendidikan dan Pelatihan /Educational and Professional Qualification Jenjang Pendidikan      "
FINANCE,"         FINANCE           Summary     Finance focal driven to improve morale, decrease turnover and improve productivity. Background in leadership development, training, and strategic thinking.       Highlights          Exceptional interpersonal skills  Employee relations  Training and development  Data analysis      Predictive planning  Public speaking  Budget planning            Experience      Finance    July 2008   to   October 2015     Company Name   Ôºç   City  ,   State     Held various Finance and Project Management related roles including:    Integrated Scheduling  Contracts  Business Partner   Advised managers on program specific matters and recommend needed changes.  Developed metrics to reduce risk.  Directed personnel training activities.  Served as a link between management and employees by handling questions, interpreting and executing program requirements, and helping resolve work-related problems.         Adjunct Professor    August 2013   to   Current     Company Name   Ôºç   City  ,   State      Conducted adult learner leadership courses to foster positive attitude toward organizational leadership.  Presented leadership and human behavior material.  Coordinated material to meet student needs and goals.          Human Resource Generalist Intern    July 2014   to   March 2015     Company Name   Ôºç   City  ,   State      Served as a link between management and employees by handling questions and helping resolve work-related problems.  Advised managers on organizational policy matters and recommend needed changes.  Directed job description development to maximize maneuverability of personnel.          Education      Doctor of Philosophy   :   Organizational Leadership  ,   2013    The Chicago School of Professional Psychology   Ôºç   City  ,   State       Organizational Leadership Dissertation: The Workplace Impact of Baby Boomers and Millennials Work/Life Balance Perceptions on their Attitudes and Behaviors - Successfully defended March 1, 2013          Master of Arts   :   Industrial Organizational Psychology  ,   2008    The Chicago School of Professional Psychology   Ôºç   City  ,   State              Bachelor of Science   :   Psychology  ,   2006    Belmont University   Ôºç   City  ,   State               Affiliations     Boeing St. Louis Leadership Association - Board of Directors   Connections to Success - Tribute Committee 		   Boeing Parents Network Co-Lead 2015	   Boeing Hispanic Employee Network (BHEN)		   Boeing Women in Leadership Service Committee       Interests     Leadership development - continuing education.  Coordinating volunteer efforts within work teams.  Mentoring.       Additional Information      Leadership Workshop - Living Lord Lutheran Church - November 2014, Lake St. Louis, MO   Successful Defense of Dissertation - The Chicago School of Professional Psychology - March 2013   Lead for Boeing University Relations Team - September 2009 - September 2012   Lead for Boeing Integrated Scheduling Special Project - Baseline Planning Efforts         Skills     Project management  Customer satisfaction  Mentoring    "
FINANCE,"         FINANCE MANAGER
 FINANCE MANAGER       Executive Profile    Financial Manager focused on fostering trust and cultivating partnerships based on accountability and transparency.¬† Analytical CPA skilled in financial and managerial accounting practices and procedures.        Skill Highlights          Public and private accounting  Income statement certified audits  Knowledge of GAAP guidelines      Contract negotiation  Forward-thinking mindset  Strong initiative  Resourcefulness            Core Accomplishments     Formally recognized for excellence achieved in financial analysis, budgeting, and   forecasting. Reduced office expenses by finding smarter solutions for vendors, suppliers,¬†and services.       Professional Experience     January 2012   to   January 2012     Finance Manager
 Finance Manager        OPG GroupOhioHealth is a nationally recognized healthcare system of 21,000 associates, physicians andvolunteers, 17 hospitals, 20 health and surgery centers, home-health providers, medical equipmentand health service suppliers throughout a 41 county area.  Facilitated monthly financial reporting and prepared monthly GAAP financial statements for two physician enterprises.  Led the modeling, planning and execution of all financial processes.  Analyzed complex regulation and policy documents that directly impacted budgetary and financial matters.  Created detailed financial models and analytical tools to facilitate variance analysis.  Collaborated extensively with auditors during preliminary and year-end audit processes.  Prepared Form 990 IRS return and Ohio State unclaimed funds reporting.  Developed and implemented efficient accounting, financial and operational systems for OhioHealth Marion Area Physicians LLC and Healthworks LLC physician enterprises.  Process improvement and re-engineering of accounting procedures for net patient revenue accruals derived from EPIC electronic health records system; the physician practices business segments' implemented the first go-live system wide.  Committee Chair for the Business Development and Acquisitions and the Training Policies and procedures Committees.  Develop and implement the OhioHealth Physician Group's virtual electronic On-Boarding Training Tool.         January 2003   to   January 2004       State    Supervising Auditor        PWC is a multinational professional service firm with offices in 776 cities and employs over180,000 people.Delivered quality service to top tier clients within the PWC Assurance and Business AdvisoryServices (ABAS) practice; this included supervising annual and financial risk assessment,planning, and analytical procedures.Assignments included large, high profile companies including the following: higher education(Columbia University), charities, foundations, social services organizations, with asset valueranging from $4,000,000,000 to $15,000,000,000.Key responsibilities included a development of risk assessments and audit plans, supervisedengagements and staff of 3-5 direct reports Fostered relationships with clients January 1999 toLoeb & TroperJanuary 2003New York Supervising Senior AuditorLoeb & Troper is a top 20 regional firm that specializes in audit, tax and consulting needs of healthcare, not-for-profit and special needs organizations.  Prepare consolidated financial statements and corresponding footnotes for NonprofitHealthcare industries.Supervised preparation of financial statement for: GAS (yellow-book), pension, OMB CircularA-133 compliance, and cost report, client size range from small ($1,000,000) to large($4,000,000,000) social services and health care organizationsCultivated management skills, including the ability to work with executive leadership team,developed staff (2-4 direct reports per project) managed (8-10) annual engagements frombudgets to billing, to completion, nurture client/firm relationships Develop audit findings andrecommendations regarding, internal control, and compliance regulations.Researched state and local IRS- related issues and accounting FASB, not-for-profit and  health care industry reporting; and disclose requirementsConverted audit work papers into electronic worksheets which lead to firm-wide usewith  30% reduction in audit documentation.Participate in the campus recruitment program; interviewed candidates for entry-levelpositions.          Company Name    City  ,   State    Internal Auditor        Planned and executed operational audits of various business units using risk-based audit methodology.  Assist with the system development education and roll out Business Associate Agreement Policy.Develop recommendations for improvement and present reports to management; perform follow-up review on the status of implementation of recommendations: maintain workingrelationships with all levels of management across the organization.Tested the design and effectiveness of internal controls by completing walk-throughs ofcomplex business processes.Analyzed patient revenue and account receivable control procedures; including AR reservemodeling process and the calculation of net patient revenue.Recruited, retained and developed staff.  January 2006 toNew 42nd Street Inc.January 2012.          Financial Controller        The New 42nd Street, Inc.  is the organization created by the city and the State of New York that oversees the redevelopment of seven historic theaters on 42nd Street with an annual operating budget of 13,000,000.  The organization operates two of the seven theaters itself; The Victory Theater and Duke on 42nd Street Facilitated financial reporting and stewardship over this entertainment/real- estate organization's assets ($50,000,000) Managed accounting operations, accounting close, account reporting and reconciliations.Prepared organization's GAAP financial statements  and Prepared financial andregulatory reports required by GAAP, laws, regulations or boards of directors Managed yearly financial audit process and relations with external auditor and served as backup for VP of Finance with human resources and benefits administration Managed a staff of three management, weekly deposits, payroll, AR, AP, inventory, credit card reconciliation, bank reconciliations, other balance sheet reconciliations, budget support, quarter end close process, and IRS compliance.Planned, organized and directed the day-to-day finance department and quarterly and annual reporting process for government grants, and city contract compliance reporting.Enforced internal controls over general ledger processing and IRS compliance, andadvanced comprehensive written accounting procedures.Directly supervised finance staff of three direct reports including selection, training, andcoaching, responsible for performance evaluation, promotions, and disciplinary actions.Mentored and coached finance apprentices as a part of organization-wide apprenticesprogram.  Worked with management to document and offset unexpected expense and varified and identified opportunities to enhance interdepartmental communication Served as project manager for the accounting system (Financial Edge) conversion, and streamlined the quarter closing process- to improve efficiency and effectiveness for allfinancial reporting requirements.Designed and worked with IT to develop general ledger interface with the general ledger(Financial Edge) during the company-wide system conversion and implementation of theTessitura Enterprise ticketing (patron information system.Served as project manager for payroll integration resulting in increased accuracy andaccountability within the processing workflow.  As a result, processing time decreased by 50%.  January 2004 toColumbia UniversityJanuary 2006New York Internal AuditorColumbia University is a private Ivy League research university with ($13,000,000,000) in assets andover 31,922 employees.  Evaluated and contributed to the plan for improved risk management, control, and governanceprocesses within Columbia University.Performed complex operational and financial audits to ensure compliance with legalrequirements and consistency with strategic plans Specialized in NCAA and Ivy Leaguecompliance audit, and fraud investigations: coordinated with Public Safety, General Counsel,and Human Resources.Assisted management with establishing standard operating procedures, as well assetting up adequate governance processes that effectively preserve values, set goals, monitoractivity and performance, and define measures of accountability.Coordinated audit projects with external auditors, PricewaterhouseCoopers.Lead meetings with key finance executives and audit team.          Education          Keller Graduate School of ManagementBusiness Administration MBABusiness Administration
Queens College, City University of New YorkAccounting B.AAccounting             Certified Public Accountant (New York) License Chartered Global Management AccountantAmerican Institute of Certified Public Accountant 1            Skills    accounting, Accountant, accounting system, accruals, Acquisitions, go-live, AP, AR, backup, balance sheet, bank reconciliations, benefits administration, billing, book, budgeting, budgets, budget, Business Development, business processes, cash management, closing, coaching, compliance audits, compliance audit, compliance reporting, consulting, conversion, Certified Public Accountant 1, Certified Public Accountant, credit, client, clients, documentation, Edge, electronic health records, external auditor, Finance, Financial, financial analysis, financial audits, financial audit, financial reporting, financial reporting requirements, Financial Statements, preparation of financial statement, funds, general ledger, government, grants, health care industry, home-health, HRIS, Human Resources, Internal Auditor, inventory, leadership, legal, Director, management skills, meetings, Excel, office, Microsoft Word, Modeling, Enterprise, payroll, payroll processing, Policies, presenting, processes, Process improvement, profit, Public Safety, quality, real-estate, recruitment, re-engineering, reporting, research, risk assessment, risk management, social services, strategic plans, Supervising, surgery, tax, variance analysis, workflow, written, year-end   "
FINANCE,"         FINANCE ANALYST       Summary     Strategic and analytical finance professional with 4+ years of success in financial reporting, analysis and project management.        Skills          Analytical skills¬†  Variance analysis  Complex problem solving  Financial modeling      Self-motivated professional  MS Office Suite  Interpersonal skills  Leadership skills            Accomplishments      PHI SIGMA SIGMA SORORITY
CALIFORNIA STATE UNIVERSITY
October 2006 - June 2010.  Monitor event activities to ensure compliance with applicable rules and satisfaction of participants, and resolution of any problems that arise.  Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.  Analyzed, revised and worked with budgets.  President 2007-2008.  Community service: Relay for life, American Heart walk, Linus Project, Phi Sigma Sigma Foundation.  Hold regular meetings.  Leadership training 2 years.  STATE FARM ACTIVITIES COMMITTEE
 June 2012 - January 2013.  Monitor event activities to ensure compliance with applicable rules and satisfaction of participants, and resolution of any problems that arise.  Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.  Analyzed, revised and worked with budgets.  Hold regular meetings.        Experience      Finance Analyst     Nov 2013   to   Current      Company Name   Ôºç   City  ,   State      Executed and reported variance and gap analysis.¬†    Monitored and analyzed Key Performance Indicators (KPI) and financial ratios.     Tracked, analyzed and interpreted trends in  [Data type]  data.¬†     Analyzed pricing and sales for all business products.       Developed financial analysis reports and presentations by applying acquired financial principles.     Analyzed businesses of varying sizes to determine the financial impact of potential investments.       Manipulated data using pivot tables, pivot charts and macros        Evaluated return-on-investment and profit-loss projections.         Planned and managed budgets in excess of $ [Amount] .       Created sales strategies to promote advertising offerings and motivate larger deals.         Completed strategic competitive analysis by assessing strengths and weaknesses of competitors.         Managed trade on new product releases.         Worked effectively in a heavily cross-functional, fast paced environment.           Researched and resolved billing and invoice problems.           Created training manuals for our trade system. Led team training.           Provided a high level support to sales representatives and customers.             Recommended changes to existing methods to increase the accuracy and efficiency of our ROI.¬†               Generated and distributed weekly reports.                 Lead on and off-site support across multiple time zones.                  Claim Representative     Feb 2011   to   Oct 2013      Company Name   Ôºç   City  ,   State     Examine claims forms and other records to determine insurance coverage.  Investigate and assess damage to property and review property damage estimates.  Interview or correspond with claimants, witnesses, police, or other relevant parties to determine claim settlement, denial, or review.  Review police reports and physical property damage to determine the extent of liability.  Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.  Analyze information gathered by investigation, and report findings and recommendations.  Refer questionable claims to investigator or claims adjuster for investigation or settlement.  Collect evidence to support contested claims in court.  Examine titles to property to determine validity and act as company agent in transactions with property owners.  Evaluate practicality of repair as opposed to payment of market value of vehicle before accident.  Determine salvage value on total-loss vehicle.  Arrange to have damage appraised by another appraiser to resolve disagreement with shop on repair cost.  Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.         Intern     Aug 2010   to   Oct 2010      Company Name   Ôºç   City  ,   State     Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person and to discuss any existing coverage.  Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.  Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.  Calculate premiums and establish payment method.  Contact underwriter and submit forms to obtain binder coverage.  Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.  Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.  Customize insurance programs to suit individual customers, often covering a variety of risks.         Education and Training      Bachelor of Science  ,   Business Administration Finance   June 2010     CALIFORNIA STATE UNIVERSITY OF BAKERSFIELD   Ôºç   City  ,   State     Business Administration Finance       Phi Sigma Sigma Sorority            Skills    binder, clientele, clients, features, financial, forms, insurance, litigation, marketing strategies, market, meetings, networking, police, policies, recording, seminars, settlements, Sigma, technical assistance, underwriter   "
FINANCE,"         FINANCE     CONSULTANT         Summary    Strategic and analytical finance professional with 10+ years of success in reporting and analytics, financial planning & analysis, project management, technology, payments, vendor management, and treasury.      Highlights          Financial modeling                   Experience      Company Name     February 2016   to   Current     Finance     Consultant   City  ,   State      Prepares monthly payment reporting and analytics dashboard for senior management.  Ad hoc reporting from data warehouses utilizing Teradata SQL and Oracle Business Intelligence Enterprise.  Data analysis and tracking leveraging Access databases and Excel pivot tables, charts and VBA/macros.  Supports M&A/divestitures and new product launches.  Provides analysis to assist negotiations with credit card companies and payment processors.          Company Name     April 2009   to   February 2016     Senior Financial Analyst   City  ,   State      Finance liaison for indirect sales channel.  Provided financial reporting and analysis to Sales and Marketing, covering 282 agents at 5,744 locations.  Developed credit review processes in preparation of iPhone launches.  Active stakeholder on behalf of FP&A for multiple initiatives.  Provided insightful recommendations for a broad range of decision-making requirements.  Participated in the development of business cases for projects.  Developed and implemented B2B payment acceptance strategy, including optimization of commercial credit cards.  Generated annual credit card interchange savings of $3.9M+ through various programs.  Presented strategy and performance tracking to senior management.  System administrator and project manager for ReconNET reconciliation & journalization system.  Was responsible for keeping system support costs and new development expenses in line with budget.  Supported Sarbanes Oxley testing, internal/external audits and month end close.  Temporary assignment as Finance Manager to oversee launch of Softcard mobile wallet payment processing in trial markets.          Company Name     February 2007   to   April 2009     Retail Analyst   City  ,   State      Prepared and distributed weekly/monthly aging reports for executive management.  Partnered with fraud, audit and compliance teams to identify and address risk management concerns.  Reconciled sales vs.  deposits for ~90 retail locations on a daily basis.  Investigated and reported significant variances.          Company Name     May 2005   to   February 2007     Treasury Assistant   City  ,   State      Processed journal entries and assisted with other month end close duties.  Led recovery of lost revenue associated with returned check payments.          Education      STEVENS INSTITUTE OF TECHNOLOGY     2014       Master of Technology Management  :   Management of Technology    City  ,   State      Management of Technology        SETON HALL UNIVERSITY     2005       Bachelor of Science  :   Business Administration Finance    City  ,   State      Business Administration Finance        Skills    Ad, B2B, budget, Business Intelligence, charts, credit, Data analysis, data warehouses, databases, decision-making, executive management, senior management, external audits, Finance, FP&A, financial reporting, macros, Marketing, Access, Excel, month end close, negotiations, Enterprise, optimization, Oracle, payment processing, pivot tables, processes, processors, reporting, retail, risk management, Sales, Sarbanes Oxley, SQL, strategy, System administrator, Teradata, VBA   "
FINANCE,"         FINANCE MANAGER       Summary     Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.        Highlights          Operations Management  Customer Relations  Purchasing & Procurement  Fleet Management  Budgeting & Forecasting  Audits  Logistics  Accounting  P&L Management  Business Development  Quality Assurance & Control  Collection Management  Proficient in MS Excel, MS Access, MS Project, Quicken, MS PowerPoint, Inoviswork, SAP, Oracle ERP, Kronos              Accomplishments            Increased output by  32 % through  reorganization of locations to maximize efficiency.      Reduced staff turnover by 45% in one year by implementing several well-received team and morale-building programs.    Qualified location for 2 million dollar remodel by increasing sales 30% through retraining of sales team   Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.     Boosted customer satisfaction ratings by  40 % in under¬† 4  months.          Experience     03/2016   to   Current     Finance Manager    Company Name   Ôºç   City  ,   State      Partner with Product Management and Purchasing Team in determining financial impact due to product cost reductions, new product roll out, etc.   Performed financial statement audits of security broker dealers for purposes of SEC/FINRA purposes.     Completed monthly, quarterly and annual bank reconciliations for 11 small companies.    As appropriate, based on findings make proposal for operational changes (policy, procedures, processes, etc.) Fulfill responsibilities under OHSAS 18001, understand and fully support OHSAS 18001 system.         02/2013   to   03/2016     District Manager    Company Name   Ôºç   City  ,   State      Determine the hiring needs of the store, interview prospects, and bring on board store associates that will work courteously, efficiently, and effectively to meet the store's operational goals.   Developed and managed annual operating budgets for 4 locations in the division.      Recruited, hired and trained¬† 20  new employees for¬†District¬†Management¬†and  Store Management           Ensure operational policies and procedures are adhered to by all store personnel.         06/2010   to   11/2012     Operations  Manager    Company Name   Ôºç   City  ,   State      Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes and enhanced management reporting   Organize and intensify efficiency support services by ameliorating functions and coordinating communication between businesses and support functions   Perform a meaningful role in long-term planning and establishment initiatives aimed at operational distinction   Supervise overall planning systems, financial management and control Organizing the budget of the company in collaboration with the director.         06/2001   to   06/2010     General Manager    Company Name   Ôºç   City  ,   State      Increased profits by 20% in first year, resulting in one of the best possible ROI's.  Cut cost of goods sold by 13% by negotiating lower freight rates and increasing standards of product quality.  Identified need for comprehensive business management solutions.  Developed training program for new employees that company implemented nation wide.          Education      2008     Bachelor of Arts  :   Political Science    Grand Valley State University   Ôºç   City  ,   State             2012     J.D.  :   Criminal Law    Duke University Law School   Ôºç   City  ,   State              Skills    Accounting, Budgeting, budgets, budget, Business Development, business management, business processes, business solutions, Customer Relations, ERP, financial, financial management and control, Forecasting, hiring, inventory, Kronos, Logistics, director, management reporting, MS Access, MS Excel, MS PowerPoint, MS Project, negotiating, Operations Management, Oracle, Organizing, personnel, policies, processes, Procurement, Product Management, progress, proposal, Purchasing, quality, Quality Assurance, Quicken, sales, SAP   "
FINANCE,"         FINANCE DIRECTOR       Summary    Remarkably astute and analytical professional with over 12 years of hands-on experience in diverse accounting and finance management, human resources, facilities administration, and policy interpretation and implementation. Versatile with excellent ability to work independently or as part of a team. Highly skilled in financial and accounting analyses, combined with strong organizational, communication, and leadership abilities.         Experience     01/2012   to   06/2016     Finance Director    Company Name   Ôºç   City  ,   State      Administer 137 million in federal funding to over 15K low income families in Miami Dade County Create monthly executive reporting package identifying key drivers & metrics of forecasted performance against budget & prior forecasts.  Participates with Senior Management to establish economic objectives & policies for the company Oversees internal, external & regulatory audit processes Direct the development & implementation of the corporate annual operating plan & monthly forecasts & initiatives Accounting and Tax Develop, assess, and maintain, and update as appropriate, general accounting systems, policies, and procedures to ensure that proper information is reported in accordance with IRS and US GAAP.  Liaison with external auditors, Develop and support financial reporting internal controls, Responsible for the submission of accurate and timely data for financial reporting purposes to Senior Management and headquarters.  Responsible for the treasury of North American companies including cash planning and reporting to Senior Management and Headquarters.  Accountable for the maintenance and administration of the general accounting systems, including upkeep of the general ledger.  Accountable for all day-to-day financial activities within the Hub, including payables, bank transfers etc.  Ensure filing for all applicable income, property, sales and use tax returns for the US and Canada (Federal and Provincial taxes).  Support audits for all tax matters (external, internal and tax audits).  Coordinates the work of the external and internal auditors and supports the work of the tax consultants Updates the tax model and calculates the tax accruals.  Ensures the timely and accurate filing for sales taxes and the filing for income taxes.  Leading Accounting & Finance Team: Utilizes interpersonal & communication skills to lead, influence, & encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example Provide excellent leadership by assigning team members & other departments managers' clear accountability backed by appropriate authority.  Leverage strong functional leadership & communication skills to influence the executive team, & own team.  Payroll Preparation and Administration Oversee all payroll functions to ensure that employees are paid in a timely and accurate manner Process and submit statutory and benefits remittances on time Collaborates with Human Resources in identifying retirement and benefit programs and negotiating rates with benefit brokers.  Ensures compliance to Affordable Care Act reporting requirements Maintaining Financial Goals: Ensure P&L are documented accurately & timely Develops & support achievement of performance goals, budget goals, team goals Lead continuous improvements of measuring & reporting of receivable Procurement Lead the company's procurement and vendor management strategies in support of current requirements and company growth.  Assures a formalized approach to the treatment of suppliers with respect to competitive bidding, not to exceed pricing, optional pricing for follow-on quantities, price reductions for subsequent lots, liquidated damages and long-term contracts.  Assures documentation standards are established and followed for correspondence between procurement and suppliers in the form of negotiation files, memorandums to file, trip reports and significant verbal communications with suppliers.         01/2008   to   01/2012     Corporate Controller    Company Name   Ôºç   City  ,   State      Financial Management / Oversight: Responsible for all accounts, ledgers, and reporting systems to make sure they are in compliance with appropriate GAAP standards and regulatory requirements Ensure that trial balance accounts are reconciled with the proper support schedules and related documents are complete and properly filed Consistently analyze financial data and present financial reports in an accurate and timely manner Participate as a member of the Finance department team in the annual budgeting and planning process Support the CFO in engaging the board's audit and finance committees around issues and trends in financial operating models and delivery Cash Management: Manage the process of daily depositing of funds from both contracts and sales Monitor cash position and ensure wires to the field and to selected vendors are done timely Constantly analyze cash flow position and perform monthly organizational cash flow forecasting Compliance/Processes: Provide oversight to all compliance activities within the Finance department Review global policies and processes in an ongoing manner to maintain best practices Participate in the review and any amendments to the existing Finance Policies and Procedures Provide leadership, proper planning, and management during the annual federal telecommunication and all other global audits, including those for non US offices.  Supervision: Provide oversight to global team to ensure collaboration and communication are consistent Provide supervision and mentorship to the finance/accounting team Build the capacity of the team and constantly provide support and training to increase productivity and job satisfaction of the team Complete evaluations in a timely manner and follow up accordingly.  This can include Performance Improvement Plans or recommendations for promotions, etc.  Work with team for setting ongoing overarching goals.         03/2003   to   12/2007     SR Tax Analyst    Company Name   Ôºç   City  ,   State      Review and correct Trust Returns (1041), Corporate Returns (1065), and apply CT K-1 to non-residents tax payers.  Receive over 200 calls daily from tax payers, and help resolve related tax issues.  Review and make adjustments on income tax bill for refund accounts.          Education     2004     BA  :   Business    Eastern CT State University          Business       2007     MST/Taxation      University of Hartford                  Skills    Accounting, general accounting, accruals, approach, trial balance, benefits, budgeting, budget, cash flow, analyze cash flow, Cash Management, interpersonal & communication, communication skills, competitive, contracts, decision making, delivery, documentation, drivers, Senior Management, filing, Finance, Financial, analyze financial data, Financial Management, financial reports, financial reporting, forecasting, functional, funds, general ledger, Hub, Human Resources, leadership, negotiating, negotiation, organizational, payables, Payroll, Policies, pricing, Processes, Procurement, reporting, sales, sound, Supervision, Tax, taxes, tax returns, telecommunication, treasury, vendor management   "
FINANCE,"         FINANCE DIRECTOR         Summary     Finance Director with experience in strategic planning, budgeting and accounting.       Highlights         Data trending  Motivated Professional  Process implementation       Process implementation  Staff leadership and development           Experience      Company Name     May 2012   to   Current     Finance Director   City  ,   State      Implemented new Accounting procedures within Quickbooks.    Prepare company payroll and submit to ADP bimonthly.  Work daily with Microsoft Excel in creating worksheets when needed.  Prepare monthly Payroll Financial Statements for the Corporation.  Review Financial Statements within Quickbooks.  Work Directly with HR Director, Standards Compliance Coordinator, Treasurer and CEO.          Company Name     July 2011   to   May 2012     Systems Manager   City  ,   State      Process all Medicaid Claims as well as billing errors, denials and payments.  Entered new Medicaid patient Enrollment papers into Medical Program Daily.  Analyze patient accounts daily for errors.  Assist Financial Director daily with various tasks.  Process and post Medicaid billing daily.  Developed work with data entry including: Customer and Patient Satisfaction, Clinical Monthly Packets as well as the Employee Census.          Company Name     June 2008   to   March 2010     Staff Accountant   City  ,   State      Analyzed financial and accounting records  Used Accounting and Auditing Sox procedures to evaluate information and review compliances  Conducted payroll audits and inventory counts  Assisted with internal audits  Applied cash deposits against accounts receivables daily  Reviewed Journal Entries and monthly Landowner Statements to pass Sox compliance          Education      YOUNGSTOWN STATE UNIVERSITY     2008       Bachelor of Science  :   Business Administration    City  ,   State  ,   US            Skills     ‚Ä¢Microsoft Excel -- Intermediate skill level  ‚Ä¢Microsoft Acess -- Basic skill level  ‚Ä¢Quickbooks -- 3 years experience  ‚Ä¢ADP Payroll System -- 3 years experience      "
FINANCE,"         FINANCE MANAGER         Summary     Flexible Financial Manager with the ability to multi-task, meet deadlines, communicate effectively, develop and motivate staff, general accounting and  financial reporting for private and public companies.         Highlights          Excellent analytical, communication and organizational skills.  Demonstrate initiative, responsibility and follow through for ""owned work""  Strong attention to detail with the ability to multi-task.  Self-directed critical thinker.  Experience in SOX compliance and controls.      Knowledge of business insurance.  Experience  in Sales and Use taxes, Payroll taxes and 1099 reporting.  Knowledge of GAAP, STAT, GASB, FAS60, FAS97, and FAS133 reporting.  Protects organization's value by keeping information confidential.             Experience      Company Name     December 2007   to   Current     Finance Manager   City  ,   State     ‚Ä¢Prepare monthly and quarterly analytics for income statement, balance sheet, budget to actual variances, and earnings by source.  ‚Ä¢Review and sign off on GAAP and Statutory journal entries into PeopleSoft general ledger.  ‚Ä¢Prepare GAAP to Statutory reconciliation by product and write commentary for variances.  ‚Ä¢Prepare quarterly and annual Statutory reporting package by entity financial information, for senior management.  ‚Ä¢Prepare quarterly financial analysis and Ad-hoc reports for BOLI & COLI products (Bank Owned and Company Owned Life Insurance)  ‚Ä¢Draft commentary for MD&A (Management Discussion & Analysis) for controller's business segment and provide supporting work papers for certain disclosures.  ‚Ä¢Act as a liaison and assist internal and external auditors in the planning and execution of quarterly and annual audits, including the resolution of accounting and auditing issues.  ‚Ä¢Assist in technical accounting research, including evaluating accounting and financial implications of complex transactions and writing white papers supporting conclusions.  ‚Ä¢Ensure compliance with SOX regulations over internal controls.   ‚Ä¢Liaison with other departments including CFO, Valuations and Product management to provide accurate and timely data analysis.  ‚Ä¢Manage and support analysts, including the completion of performance reviews, adequate training and knowledge of accounting rules, company systems and the overall business performance.  ‚Ä¢Implemented process improvements for EBS (Earnings by Source) and Statutory reporting reducing closing time by two days.  ‚Ä¢Conducted detailed reconciliation on Policy loans for the State of Connecticut insurance audit.  ‚Ä¢Reviewed, and streamline FAS 97 journal entry process, reducing closing time by a day.          Company Name     February 2002   to   December 2007     Accounting Manager   City  ,   State     ‚Ä¢Led monthly and year end close process, account analysis and financial statement reconciliations.  ‚Ä¢Assisted CFO in group consolidation, monthly variance analysis and operational reporting.  ‚Ä¢Reconciled inter-company, bank and credit card accounts.  ‚Ä¢Maintained fixed assets schedule and applied monthly depreciation expense.   ‚Ä¢Prepared journal entries for monthly accruals and re-classes.  ‚Ä¢Prepared annual schedules for external audits including the resolution of accounting and auditing issues.  ‚Ä¢Responsible for cash management, including monitoring sweep account activity, direct deposits, lock- box and inter-company transactions.  ‚Ä¢Negotiated annual merchant discount rates with credit card companies.   ‚Ä¢Prepared commission reports; approved T&E and weekly A/P selection.   ‚Ä¢Prepared and filed 1099s reports to Internal Revenue Service.  ‚Ä¢Provided oversight and general direction to accounting staff (A/P, A/R, Billing, collections and payroll) including recruiting, training and staff performance.  ‚Ä¢Served as liaison with bank and Insurance contacts, participated in FP&A meetings to help safeguard business objectives.  ‚Ä¢Reviewed terms of building and automobile leases, and allocate expense to the appropriate entity.  ‚Ä¢Identified and applied technology related improvements to streamline business processes.  ‚Ä¢Participated in MAS90 financial software implementation, evaluation and conversion and signed-of on completion.  ‚Ä¢Streamlined the banking process to increase cash flow for domestic and overseas business.          Company Name     April 1995   to   February 2002     Accounting Supervisor   City  ,   State     ‚Ä¢Prepare weekly and bi-weekly in-house payroll for 300+ employees.  ‚Ä¢Prepared and Reconciled benefits plan reports and registered company for multi-state tax.  ‚Ä¢ Prepared and filed weekly and bi-weekly federal and state payroll taxes.  ‚Ä¢ Supervised a staff of six (A/P, A/R, Billing, Payroll, Collections and Human Resources).  ‚Ä¢ Reconciled and analyzed income statement and balance sheet accounts.  ‚Ä¢ Reconciled bank and Inter-company accounts; and prepare and post journal entries.  ‚Ä¢ Prepared weekly cash forecast and wire vendor payments.  ‚Ä¢ Maintained fixed assets seclude and post expense.  ‚Ä¢ System administrator, for Mas90/200 including, monthly module closing.  ‚Ä¢ Coordinated quarterly audits with company's external auditors. Resolve and follow-up with accounting or auditing issues.           Education      Rutgers University     2013       Master of Science  :   Accounting    City  ,   State  ,   United States     Anticipated graduation date: May 2013         Kean University      Bachelor of Science  :   Accounting    City  ,   State  ,   United States            Computer Skills     ACCPAC Plus, ADP, Aggreso, Business Works,  Cognos Power Play, Fixed Assets Sage Best Software, Hyperion, Future Proof, Jantek, Lotus Notes, Oracle, Mas90/Mas200 Sage Software, Peachtree, PeopleSoft, Quick Books, Real World, and Microsoft office products.    "
FINANCE,"         FINANCE OFFICER       Summary    Profile: An experience Accountant and data base worker who has developed a strong accounting background working with Data Base and Accounting packages for over four years. Team oriented individual with good interpersonal skill and a demonstrated ability to accurately evaluate customer requirement and complete related tasks / project which satisfy or exceed customer requirement on time. . I have the ability to create conducive atmosphere with colleagues at work. Keen, presentable and goal getter, effective team member, trust worthy, reliable and well organize team player. Confident working alone and with senior authorities, creative and enjoys using own initiatives. Flexible and can adapt to work in wide range of tasks. I have the ability to work within tight schedules and outside official hours.       Highlights          Analytical reasoning  Compliance testing knowledge  Financial statement analysis      Account reconciliation expert  Financial planner  Effective time management            Accomplishments      Achieved 25% cost reduction by eliminating redundant processes.      Formally recognized for excellence achieved in financial analysis, budgeting and forecasting.           Experience     April 2014   to   January 2016     Company Name    City      Finance Officer          Develop internal control
     policies, guidelines, and procedures for activities such as budget
     administration, cash and credit management, and accounting.    Coordinate and direct the
     financial planning, budgeting, procurement, or investment activities of
     all or part of an organization.    Maintain current knowledge of organizational
     policies and procedures, federal and state policies and directives, and
     current accounting standards.    Receive cash and checks and
     make deposits.    Advise management on short-term
     and long-term financial objectives, policies, and actions.    Prepare or direct preparation
     of financial statements, business activity reports, financial position
     forecasts, annual budgets, or reports required by regulatory agencies.    Evaluate needs for procurement
     of funds and investment of surpluses and make appropriate recommendations.    Provide direction and
     assistance to other organizational units regarding accounting and
     budgeting policies and procedures and efficient control and utilization of
     financial resources.    Analyze the financial details
     of past, present, and expected operations to identify development
     opportunities and areas where improvement is needed.    Supervise employees performing
     financial reporting, accounting, billing, collections, payroll, and
     budgeting duties.    Compute, withhold, and account
     for all payroll deductions.              April 2013   to   October 2013     Company Name    City      Administrative/Finance Officer           Supervising
and monitoring the sheet from haulage work at London Mining          Perform payroll functions, such as maintaining timekeeping
information and processing       and submitting payroll.      Collect and
deposit money into accounts, disburse funds from cash accounts to pay       bills or invoices, keep records of collections and
disbursements, and ensure accounts   are balanced.       Manage Sage
Accounting software in relation to all the company activities.            Income and Expenditure data inputting and analysis.i.e
customer invoices, supplier       invoices, credit card payments, and inputting all cost
into their various overheads               April 2013   to   October 2013     Company Name    City      Data Entry Supervisor           Reporting to
the Senior Supervisor on the Data Collected during surveys      Supervising
the the output of colleagues to ensure the work is done orderly and on        time.        Responsible
for the coding of different information gathered from surveys      Analysing
the authencity of the report to make sure it truthful and accurate for sending
to   various donors                September 2012   to   April 2013     Company Name    City      Compliance and Internal Controlls Officer           Daily
reconciliation for four(4) Banks international bank accounts          Weekly
report on all activities in the bank      Monthly cash
count at our branches      Preparing of
customer transaction report      Comply with
applicable Money Laundering Prevention Procedures and, in particular, report
any   suspicious activity to the
Unit Money Laundering Prevention Officer and Line Manager.       Adhere to
policies including escalation and compliance requirements, and follow any other
relevant   internal controls and procedures as they
relate to process, products, policies and regulations.        Weekly review
of all KYC document and ensure they are authentic         Ensuring
that account opening packages are have information submitted by customers         Collect
and analyze data to detect deficient controls, duplicated effort, extravagance,     fraud,
or non-compliance with laws, regulations, and management policies.      Examine
records and interview workers to ensure recording of transactions and         compliance
with laws and regulations.          Daily
reconciliation for four(4) Banks international bank accounts          Weekly
report on all activities in the bank      Monthly cash
count at our branches      Preparing of
customer transaction report      Comply with
applicable Money Laundering Prevention Procedures and, in particular, report
any   suspicious activity to the
Unit Money Laundering Prevention Officer and Line Manager.       Adhere to
policies including escalation and compliance requirements, and follow any other
relevant   internal controls and procedures as they
relate to process, products, policies and regulations.        Weekly review
of all KYC document and ensure they are authentic         Ensuring
that account opening packages are have information submitted by customers         Collect
and analyze data to detect deficient controls, duplicated effort, extravagance,     fraud,
or non-compliance with laws, regulations, and management policies.      Examine
records and interview workers to ensure recording of transactions and         compliance
with laws and regulations.                                Education     2013     Fourah Bay College   City  ,   State  ,   Sierra Leone    Accounting and Finance   Bachelor of Science    GPA:   Graduated with honors.    Honours in Accounting and Finance	Apr Graduated with honors.        Interests    Volunteer, Lunch Box .
Treasurer/sectary, Student Government and I was also a very active member of student sports club.      Skills      Customer and Personal Service     Administration and Management        Active Listening     Judgment and Decision Making           Time Management     Quality Control Analysis           Computers and Electronics     Clerical            Additional Information      Volunteer, Lunch Box .
Treasurer/sectary, Student Government.     "
FINANCE,"         AVP, FINANCE       Summary     Accounting professional with extensive experience financial and managerial accounting practices and procedures. Detail oriented with strong organizational skills; diligent and hardworking with proven ability to handle multiple projects simultaneously and prioritize efficiently while meeting deadlines. Ability to identify problems and recommend feasible solutions.       Highlights          Accounting Software -JD Edwards, Quick books, and Great Plains,    Microsoft Excel  Account reconciliations  Budget analysis  Analytical reasoning  General and tax accounting  Auditing methodology      Journal Entries & General Ledge  Strong Administrative, and Organizational Skills  Reporting and Documentation  Planning and Scheduling  corporate Governance, Risk & Ethics  Effective Time Management and Communication Skills  Public and private accounting            Accomplishments     Conducted detailed technical and analytical review of cost and proposed measures to trim costs related to outsourcing work and other major projects. This initiative resulted in a significant cost reduction.   Established policies and procedures for a division who was not in compliance with the firms goals.         Experience      AVP, Finance   02/2015   to   Current     Company Name   City  ,   State       Managed accounting operations, accounting close, account reporting and reconciliations for Research Sales & Trading Division  Provided reliable and timely project by project expense, capitalization, amortization for our Market Research Healthcare Division.  Reviewed accountant√Üs book entries to ensure accuracy of the G/L.  Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.Worked with management to document and offset unusual expense variances in their respective areas.            Senior Accountant   10/2010   to   06/2015     Company Name   City  ,   State       Work with Project Managers to ensure accurate and timely invoicing   Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.  Managing banks accounts including making remote deposits Schedule appropriate collection reminders and follow-up past-due receivables   Recording of AP and issuing payment to vendors Recognizing all expenses at project completion and making accruals as necessary Booking all prepaid expenses Monthly preparation of bank reconciliations Preparation and analysis of Financial Statements Recording deferred revenue and recognizing revenue at project completion   Perform month-end closing Maintain weekly cash flow management   Working on AD HOC reports Working with external entities   Preparing the ground work for external auditors General Ledger Accounting in JD Edwards.          Senior Accountant   06/2009   to   10/2010     Company Name   City  ,   State       Work with Project Managers to ensure accurate and timely invoicing   Managing banks accounts including making remote deposits   Schedule appropriate collection reminders and follow-up past-due receivables   Recording of AP and issuing payment to vendors   Recognizing all expenses at project completion and making accruals as necessary   Booking all prepaid expenses   Monthly preparation of bank reconciliations   Preparation and analysis of Financial Statements Recording deferred revenue and recognizing revenue at project completion   Perform month-end closing   Maintain weekly cash flow management   Working on AD HOC reports Working with external entities   Preparing the ground work for external auditors General Ledger Accounting in Quickbooks.          Accountant   05/2006   to   03/2009     Company Name   City  ,   State       Executed accounts receivable reporting enhancements and reconciliation procedures.  Manage monthly bank reconciliations           Performed account reconciliations and general ledger entries       Managed A/P and A/R, as well as weekly and monthly billing  Prepared weekly payroll and payroll taxes    Communicated extensively with employees, customers, and bank representatives  Bank deposits and application of payments to A/R accounts  Maintained weekly cash flow management  Prepared financial reports as required  Negotiated and enforced collections to ensure the clearance of outstanding accounts          Accountant   08/2005   to   05/2006     Company Name   City  ,   State       Monthly preparation of bank reconciliations   Invoiced customers   Updated chart of accounts Monthly preparation of AR statements   Recorded cash receipts and applied against invoices   Hands-on Journal Entries   General Ledger Accounting  in Great Plains.          Accountemps Salaried Professional Service  - Accountant   08/2005   to   05/2006     Company Name   City  ,   State       Monthly preparation of bank reconciliations   Preparation of A/R invoices   Bank deposits and application of payments to AR accounts   Updated daily cash, check register statistics, and bank reports in spreadsheet   Hands-on Journal Entries General Ledger Accounting in Great Plains.           Accountant   08/2005   to   05/2006     Company Name   City  ,   State       Monthly preparation of bank reconciliations   Responsible for Accounts Payable from entering invoices through cutting checks   Updated chart of accounts for new vendors   Use of Property Management system Timberline to enter, terminate and renew leases Deposited checks received from clients and tenants   Prepared monthly reports including Statement Cash Receipts and Disbursement,   Statement of Operating Cost, Expense Distribution summary, Aged Receivables, Accounts Payable Check Register, Cash Report Activity Prepared annual budgets for various housing companies Competent in use of Timberline Accounting Software.          Tax Specialist   12/2003   to   04/2010     Company Name   City  ,   State       Prepared Individual tax returns including Schedules A, B, C, D, and E  Correction and transmission of returns rejected by the IRS and amendment of prior years tax returns  Prepared the end of day journals          Education      Bachelor of Accounting      Cameron University   City  ,   State               Skills      Account reconciliations,                                       Accounting Software,   Bank reconciliations,,   Budgets,  Financial reports,   Analysis of Financial Statements,   Variance analysis  General Ledger Accounting,  JD Edwards, Quickbooks , Excel  Payroll       "
FINANCE,"         FINANCE SPECIALIST       Summary     To work in a professional environment and to provide the skills, knowledge and experience I possess to assistant in the success of any and all challenges and endeavors presented to me. Seasoned Financial Specialist with 20+ years experience managing accounting needs across multiple platforms. Advanced technical knowledge, including Quickbooks and Excel.       Highlights          QuickBooks software; Creative Solutions Accounting software; Microsoft Outlook, Microsoft Word and Excel;  DacEasy Accounting Software  Paragon and Real Fast Forms (real estate software programs)  Evolv CS Electronic Record Keeping System   Notary Public      CONFIDENTIALITY in every aspect of the word.  Excellent communication skills. Ability to recognize people's voices and faces and address them personally.  Self motivated and work without supervision.  Great organizational skills and ability to prioritize.  Ethical approach to finance  Goal-oriented  Reliable            Experience      FINANCE SPECIALIST   11/2010   to   Current     Company Name   City  ,   State      INITIALLY HIRED AS ACCOUNTS PAYABLE SPECIALIST, PROMOTED NOVEMBER 2012. ESSENTIAL FUNCTIONS INCLUDE ASSURE THE TIMELY AND ACCURATE PREPARATION AND COMPLETION OF PAYROLL FUNCTIONS IN CONJUNCTION WITH HUMAN RESOURCES, PREPARE AND POST MONTHLY JOURNAL ENTRIES TO THE GL. TRACK ACCOUNTING FOR STATE CONTRACT FUNDS. PREPARE MONTHLY AND QUARTERLY STATE REPORTS. ASSURE INPUT OF THE DAILY RECEIPTS AND RECONCILIATION. ASSURE ACCURATE RECORD KEEPING OF FIXED ASSET PURCHASES. RESPONSIBLE FOR OVERSEEING THE INVENTORY CONTROL PROCESS FOR THE AGENCY. ASSURE ACCURATE MONTHLY COMPLETION OF ALL REPORTS FOR THE ANNUAL AUDIT PROCESS. PREPARE AND PROCESS VOUCHERS FOR CITY/COUNTY FUNDING ACCOUNTS RECEIVABLE AND MAINTAIN SPREADSHEETS OF TRANACTIONS. BACKUP FOR ACCOUNTS PAYBALE SPECIALIST AND  ACCOUNTS RECEIVABLE SPECIALIST. SERVE AS THE PRIMARY TRAINER FOR THE FINANCE FUNCTION OF THE CLINICAL RECORDS SYSTEMS. MANY MORE FUNCTIONS AS REQURED BY THE EXECUTIVE DIRECTOR AND HUMAN RESOURCES MANAGER.         BOOKKEEPER   10/2008   to   02/2010     Company Name   City  ,   State      FULL CHARGE BOOKKEEPING FOR SEVERAL COMPANIES ., (I.E. ACCOUNTS PAYABLE AND RECEIVABLE, ALL FUNCTIONS OF PAYROLL INCLUDING ALL IRS REPORTING, DEPOSITING FUNDS THAT ALSO INCLUDED KEEPING AND CODING DEPOSITS, BANK RECONCILIATIONS, ANY AND ALL SECRETARIAL DUTIES I.E. ANSWERING PHONES, TYPING, FILING ETC.         OFFICE MANAGER, BOOKKEEPER   08/2008   to   10/2008     Company Name   City  ,   State      FULL CHARGE BOOKKEEPING. (I.E. ACCOUNTS PAYABLE AND RECEIVABLE, ALL FUNCTIONS OF PAYROLL INCLUDING ALL IRS REPORTING, DEPOSITING FUNDS, ANY AND ALL SECRETARIAL DUTIES I.E. ANSWERING PHONES, TYPING, FILING ETC., INVENTORY OF ALL CHEMICALS         TITLE AND ESCROW AGENT   08/2007   to   05/2008     Company Name   City  ,   State      TITLE AGENT DUTIES include research and data entry for compilation of a Listing/Title Commitment. Entering data on FAST software system, any and all secretarial duties i.e. answering phones, typing, filing etc., entering and verifying batched data from the courthouse of recorded documents. ESCROW AGENT DUTIES include communication between all parties involved in the process of escrow, preparing HUD1 Settlement Statements, ordering deeds and finishing all loan docs.         FULL CHARGE BOOKKEEPER/REAL ESTATE SALEPERSON   03/1995   to   07/2007     Company Name   City  ,   State      Full charge bookkeeping for several LLC ventures, (i.e. accounts payable and receivable, all functions of payroll including all IRS reporting, depositing funds that also included keeping track of mineral checks and coding deposits as gross revenue less taxes, bank reconciliations, any and all secretarial duties i.e. answering phones, typing, filing etc., creating ads for real estate listings focusing great attention to RESPA guidelines, photography for ads, entering listings to the MLS system, writing real estate contracts and keeping up with all due diligence dates making sure all are abided by with follow-up actions through the entire transaction until closing, overseeing and representing East Slope Properties in all closings at the Title Company. Renew license plates for vehicles, receive monies from county residents for taxes, answer phones, filing, some typing, reconciling funds and transactions.         Education        Accounting   1990       BARNES BUSINESS COLLEGE   City  ,   State  ,   US      BARNES BUSINESS COLLEGE	YEARS ATTENDED (1988-1990) Accounting Denver, Colorado           Computer programming   1987       PARKS JUNIOR COLLEGE   City  ,   State  ,   US     PARKS JUNIOR COLLEGE	YEARS ATTENDED (1985-1987) Computer programming Denver, Colorado        High School Diploma     1985       BUFFALO HIGH SCHOOL   City  ,   State  ,   US     BUFFALO HIGH SCHOOL	YEARS ATTENDED (1981-1985) High School Diploma Buffalo, Wyoming        Skills     Preparation of monthly data for submission to CPA for Financial Statement Preparation. Accounts Payable which includes vouchering, verifying coding applied to vouchers by other offices within the company, entering bills and paying them, Accounts Receivable, Full charge Bookkeeping, Payroll, Bank Reconciliations, Coding, Trial Balance Account Reconciliations, Office Manager, Marketing, Real Estate Contracts, Data Entry, Escrow, Organizational Skills, Inventory    "
FINANCE,"         FINANCE CONTROLLER           Summary    Hands on Controller with over 12 years of experience in financial accounting and management, acknowledged for sound decision-making abilities, analytical skills, business acuity and problem solving skills.  Strategic, methodical and reliable, enjoy the challenge of resolving long term issues, and influencing positive bottom line outcomes.  Enjoy opportunities to think outside the box deriving new solutions to old problems through strategic information gathering, data collection and comprehensive scrutiny.  Persuasive and concise communicator; experienced in dealing with all levels of management and coaching subordinates for greater productivity and success.      Highlights          Financial statement analysis  Account reconciliation expert  Budget forecasting expertise  Complex problem solving      Effective time management  Excellent managerial techniques  Strong organizational skills  Flexible team player            Accomplishments      Successfully led globalization of accounting operations resulting in streamlined processes and reduction in month end close cycle.  Designed process and led¬†implementation team of automated¬†invoice and credit memo approval workflow tool.  Implemented monthly operational financial review process resulting in more effective P&L management.  Responsible for¬†preparing¬†division balance sheet and delivered monthly Executive Balance Sheet¬†review to Division¬†CFO and business stakeholders.¬†        Experience      Finance Controller    July 2014   to   Current     Company Name   -   City  ,   State      Manage large scale revenue cycle contracts in day to day operational finance & accounting activities including budgeting/forecasting, revenue recognition and financial reporting.  Reviewed and refined operational accounting procedures.  Investigated and resolved capex vs opex discrepancies resulting in a $500k opex adjustment.  Developed processes for review and approval of company capital investments.          Division Controller    November 2008   to   July 2014     Company Name   -   City  ,   State      Managed accounting operations for¬†a¬†$700M IT Services Division, including monthly close, revenue recognition, billing and¬†BS reconciliation  Perform and direct periodic financial analysis, reporting & forecasting   Provide financial decision support to region and account leaders; produce monthly report decks, review and analyze financial variances and provide accounting guidance   Streamlined monthly close process to automate revenue recognition and reduce manual entries   Developed a new¬†process for mapping pricing models on newly signed contracts to provide  project level financial proformas   Supported Oracle system integration, developing post go live training for Global Teams & conversion GL reconciliation.  Developed balance sheet reconciliation and review process to ensure GAAP compliance and cleaner P&L's.          Corporate Controller    February 2002   to   May 2008     Company Name   -   City  ,   State      Managed all aspects of accounting operations and financial reporting for a $45 million hardwood flooring wholesale distribution company with locations in the U.S., Malaysia and Europe,   Developed the accounting and financial infrastructure post-acquisition including the selection/implementation of an ERP system, recruiting staff and establishing accounting policies and procedures.  Automated the foreign consolidation process reducing the monthly close from 15 days to 9.  Improved cash flow decreasing DSO from 96 days to 42 days by securing Letters of Credit for all import customer sales and implementing an EDI billing system with ""Big Box"" accounts.  Developed key metric reporting and profitability analysis and presented findings to the executive committee to provide guidance on strategic business decisions.  Studied and collected information to determine standard and actual costs of engineered flooring manufacturing including raw material purchases, inventory, and labor.  Evaluated actual manufacturing costs and prepared periodic reports comparing standard costs to actual production costs.  Proven experience delivering clean audits by implementing strong processes and policies leading to the completion of five clean annual financial audits.          Senior Accounting Consultant    August 2001   to   January 2002     Company Name   -   City  ,   State      Post acquisition integration of vendors and purchasing processes.  Prepared service line profitability analysis and analyzed variable costs and vendor performance and identified ""critical to quality"" points (CTQ's) Developed processes for transitioning data from legacy system to Oracle to ensure timely reporting to Corporate.  Reviewed accounting policies and ensured compliance and integration with established GAAP.  Streamlined procurement process through the re-distribution of workflow processes, automating purchase orders and reducing headcount.  Selected to serve on the international integration team, travelling to Switzerland in support of acquisition integration of sister company, tasked with FAS 52 analysis, foreign consolidation process and tax reporting requirements.  Sales tax compliance analysis - software selection and implementation.          Senior Business Analyst    October 2000   to   August 2001     Company Name   -   City  ,   State      Planned and directed the analysis of Industry ""Best Practices"" to improve financial operations Evaluated and maintained GAAP compliance for reporting Responsible for preparing department budget and P&L Analyzed company's inventory assets resulting in a $14 M obsolescence reduction plan proposal Responsible for overseeing AP, Purchasing and Inventory functions and supervising month end close process ensuring accuracy of data and reporting deadlines were met.  Oversaw the automated subledger reconciliation and accrual entries for over 5000 journal entry lines.  Designed and maintained Oracle financial reports in support of inventory analysis.  Developed accounting and operations processes for Oracle supply chain implementation, analyzing current processes and proposing efficiency improvements.  Ad hoc analysis and reporting for division controllers.          Finance Director Education and Client Support Services    October 1996   to   August 2000     Company Name   -   City  ,   State      Directed the development of financial software training programs, delivered content and mentored consulting staff, reporting directly to the CFO.  Served as integration expert for Platinum SQL (EPICOR)¬†accounting system, providing critical system support to clients and service partners.  Developed content for job-costing software training manuals, customized for OEM integrations to PeopleSoft, SAGE, SAP and Platinum SQL.  Managed and developed OEM partner relationships Design and development team member of GAAP compliant OEM software integrations and custom solutions including Platinum, Oracle, PeopleSoft and SAP Consistently met and maintained revenue goals of  $500,000 annually.          Senior Financial Analyst     Company Name   -   City  ,   State      Analyzed accounting processes, resolved system processing issues System consolidations and budgeting process Managed project deliverables, including development of project plans, budgets and staffing for ERP financial systems imp  lementations across varied industries.  Designed and implemented customized daily processing procedures for AR, GL, AP and Inventory functions.  Developed reconciliation methods for reconciling receivables and payables.  Researched ISO compliance issues Financial Analyst (Platinum Software) Performed gap/fit analysis and developed custom business accounting solutions Supported clients with day to day accounting processes including GL, Payables and receivables account reconciliations Financial statement preparation, sales forecasting and SEC reporting Installed client server ERP systems and configured financial software modules (GL, AP, AR, PO and INV).          Education      MBA   :   Accounting  ,   May 1994    Hawaii Pacific University   -   City  ,   State  ,   USA    Accounting        Bachelor of Science   :   Business Administration  ,   May 1993    Hawaii Pacific University   -   City  ,   State      GPA:   Cum Laude            Skills      ERP Implemenations  Peoplesoft, NVision, Oracle 11i, Essbase tools, Epicor  Assurenet & Blackline
¬†   Intercompany Accounting  Balance Sheet Consolidations  Purchase Accounting     "
FINANCE,"         FINANCE OFFICER       Professional Summary    Bilingual self-starter with broad customer service background. Skilled in developing relationships and providing exceptional individualized service. As well as an enthusiastic, resourceful recent graduate with academic and professional background. Ability to establish priorities and meet challenges head-on.      Skills        ‚Ä¢ Excellent attention to details


















‚Ä¢ Fluent in Spanish  ‚Ä¢ Excellent
driving skills ¬†  ‚Ä¢ Excellent skills in¬†Microsoft
Outlook, Word, Excel and PowerPoint¬†          Work History     11/2014   to   Current     Finance officer      Company Name   ‚Äì   City  ,   State      Monitor the financial system of Grant Answers by using Turbo Cash and Microsoft Excel.  Assist with the arrangement of the budget.  Prepare income statements and balance sheets.  Maintained integrity of general ledger, including the chart of accounts.  Optimized and managed research and development spending through collaboration with key business leaders.        04/2014   to   Current     Teller      Company Name   ‚Äì   City  ,   State


















‚Ä¢¬†¬†¬†¬†¬†¬†
Process customer transactions while
engaging in conversation in order to provide pleasing customer service and to detect
possible fraud

‚Ä¢¬†¬†¬†¬†¬†¬†
Inform customers about our products that
may suit their needs as well as cross-sell bank products and
services

 ‚Ä¢¬†¬†¬†¬†¬†¬†
Manage the bank's vault to verify
balances ‚Ä¢¬†¬†¬†¬†¬†¬†
Resolve discrepancies in accounts while
assuring comfort to our customers
 ¬†‚Ä¢¬†¬†¬†¬†¬†¬†
Hold a weekly meeting with the branch
manager in order to learn more about our products and enhance my performance ¬†‚Ä¢¬†¬†¬†¬†¬†¬†
Attend corporate events        10/2012   to   11/2013     Sales Associate      Company Name   ‚Äì   City  ,   State          04/2012   to   10/2012     Sales Associate      Company Name   ‚Äì   City  ,   State      Trained and supervised seasonal employees on job function, company's policies/procedures.  Determined customers' needs by interacting with them and provided suggestions and alternatives.  Helped customers with questions, problems and complaints in person and via telephone.  Organized racks and shelves to maintain the visual appeal of the store.  Stocked and replenished merchandise according to store merchandising layouts.  Educated customers about the brand to incite excitement about the company's mission and values.  Shared best practices for sales and customer service with other team members to help improve the store's efficiency.        09/2011   to   11/2013     Secretary/Senator      Company Name   ‚Äì   City  ,   State


















Provided
administrative and executive services in order to make sure everything operated
smoothly for the senators and the executive board by managing the
calendar/agenda, by preparing reports and spreadsheets.

 ‚Ä¢¬†¬†¬†¬†¬†¬†
¬≠Spoke on behalf of the student body and interacted
with many students in order to make decisions that will benefit the majority
 ‚Ä¢¬†¬†¬†¬†¬†¬†
¬≠Announced updates that have been made to
senators, faculty and staff through Microsoft Outlook

 ‚Ä¢¬†¬†¬†¬†¬†¬†
Used Microsoft Word to record and
distribute minutes of Executive board and senate meetings
 ‚Ä¢¬†¬†¬†¬†¬†¬†
Created charts and power points with
Microsoft Excel and Microsoft PowerPoint to organize and update meetings,
committee reports,¬≠ and organize budgets¬†      07/2011   to   07/2012     Sales Associate      Company Name   ‚Äì   City  ,   State      Utilized effective interpersonal skills to meet the needs of customers.  Processed shipment deliveries and restocked clothing and accessories.  Organized, displayed and processed thorough knowledge regarding the merchandised offered for sale.        01/2010   to   01/2013     Volunteer      Company Name   ‚Äì   City  ,   State      Committed to community services with free financial literacy seminars to improve low income communities by educating teenagers and homeless parents.  Volunteered at soup kitchens, community clean up and at schools.        10/2008   to   Current     Volunteer      Company Name   ‚Äì   City  ,   State      Participate in various activities helping children by painting elementary schools for motivation and writing letters to Santa Claus during the holiday season.         Education     May 2014     Bachelor of Arts  :   Economics Political Science and Spanish     Lehman College   -   City  ,   State


















Bachelor
of Arts in Economics, Minor: Political Science and Spanish Related Courses: Labor Economics, Econometrics, Managerial Economics, International Economics, Intermediate Microeconomics, Intermediate Macroeconomics, Principles of Management, Calculus, and Statistics

¬† ¬† ¬† ¬†      2 2012     40 hour Flight Attendant program (included FAA approved CRM course)
Aerodynamics, Meteorology, Regulations, Aircraft Systems, Passenger Handling through Five Phases of Flight, First Aid, Passengers Requiring Special Treatment  :        ACADEMICS OF FLIGHT   -   City  ,   State


















40 hour Flight Attendant program (included FAA approved CRM course)

Aerodynamics, Meteorology, Regulations,
Aircraft Systems, Passenger Handling through Five Phases of Flight, First Aid,
Passengers Requiring Special Treatment





       Skills    administrative, balance sheets, budgets, budget, charts, interpersonal skills, CRM, customer service, driving, Economics, financial, First Aid, letters, Managerial, managing, meetings, Microsoft Excel, Excel, Microsoft Outlook, Microsoft PowerPoint, PowerPoint, Word, Microsoft Word, painting, policies, seminars, Fluent in Spanish, spreadsheets, Statistics      Additional Information      ATHLETIC ACTIVITIES
Soccer/Volleyball/Track Club/ Lehman College Swimming team     "
FINANCE,"         FINANCE MANAGER           Summary    To obtain challenging assignments in Finance/ Banking/ Accounts  with an organization of repute.        Accomplishments      Banking: 	Rich experience in in the areas of Banking Operations, Cash Management, Treasury Management, Credit Administration, Trade Finance, Forex operations, Risk Management, ALM, KYC, Client Servicing and Team Management.  Finance:	Funds Management, Budgeting and Forecasting, Cash flow , Internal controls, Audit, MIS reports, Finalization of Accounts, Credit facilities, Letter of credits and Financial Analysis Accounts:	Account Receivables, Accounts payable, Maintenance of  proper books of accounts in Tally/ERP platforms, Finalization of Accounts Community Management:	Community Management, Maintenance of Asset register, Escrow accounts, Trust Accounts, Facility Management, Legal Compliance and Purchases Management.  Administration: 	Proficient in day to day Office administrtion, HR functions and Owners Association administrative functions.        Experience      Finance Manager    March 2012   to   May 2013     Company Name   Ôºç   City        Provided strategic and tactical leadership in Finance/Accounting and Auditing of communities under the management of the company.  Analyzing and interpreting financial results and forecasts (variance analysis, P&L impact) Providing key business and financial guidance to the organization (budgeting and forecasting) Responsible for the Finance management of the company by providing necessary frame work for the funds management, Accounts management and internal administration of the company.  Interact with financial institutions, Government departments, and service providers.  Preparation of various MIS statements, HR management and guidelines for internal audits of the company.  Active role in the Community management by providing necessary financial inputs for day-to-day administration of Owners Associations.  Monitoring of Revenue, Purchases and other expenditures.  Maintenance of Escrow accounts, Trust accounts, Budget management and conducting of monthly Board meet and AGA.          Finance Manager    May 2008   to   December 2011     Company Name   Ôºç   City        Brought in to lead Finance/Accounts management of the company.  Represent the company and negotiate with Banks/financial institutions for credit facilities/ Bank Guarantees, Letter of credits etc.  Analyzing Cash flow, Budgeting and Forecasting of funds position, MIS reporting, Annual audit, monitoring of receivables and Payables.  Monthly reconciliation of Accounts.  Implementation and migration of financial data to new accounting software INFOS ERP.  Day-to-day administration of the company including compliance of labor ministry guidelines.  HR, Pay roll and staff welfare administration.  Implementation of WPS (Wage protection system) as per the guidelines of UAE Government.  Monitoring of purchase (internal as well as projects) and finalization of credit terms.          Manager    December 1993   to   May 2008     Company Name   Ôºç   City  ,   State      Worked as the Dealer and Funds Manager of the Bank for 6 years; managed a portfolio of INR 18 billion Evaluate various investment avenues for managing the bank's investment portfolio, especially in fixed income securities, equity shares, mutual funds and bonds.  Funds Management and Liquidity management of the bank.  Risk Management of the investment portfolio of the Bank Managing the CRR (cash Reserve Ratio) and SLR (Statutory Liquidity Ratio) of the bank.  Credit Management Accountable for appraisal of retail and corporate advances, both working capital and term loans Managing the review and renewals of all credit related files at Head Office and branch level.  Monitoring of different types of personal loans, Mortgages (housing loans), Vehicle loan and Educational loans.  General Banking operations: Administration of the branch, effective cash management, funds transfers.  Monitoring of assets and liabilities of the bank at branch level.  Adhering to KYC and AML norms stipulated by the central bank.  Maintain good Customer Relationships.  Retail Marketing of bank's and 3rd party insurance products to enhance profitability of the bank Create awareness among the customers regarding various financial derivatives and trading options Trade Finance/Foreign Exchange transactions Handling of trade finance transactions, such as Purchase, negotiation & collection of export bills based on UCPDC Import bills collection, issue of letter of credits Purchase and issue of travelers' cheques, foreign currency, Funds transfers, TTs etc.  ECGC & RBI  compliance.          Education      M.B.M   :   Bank Management      Alagappa University   Ôºç   City  ,   State      Bank Management        B.Sc        University of Kerala                  Proficiency in computer application software MS word, Excel, Power point and outlook express Training / Certifications Risk Management  (Conducted by Reserve Bank's Bankers' training College, Mumbai) Derivatives in Treasury Management (Conducted by National Institute of Bank Mngmnt, Pune) Certification in Owners Association Management by DREI, UAE                 Personal Information    US (Michigan state)
Visa status	: Green card holder      Skills    Accounting, accounting software, Auditing, Banking, bonds, Budget management, Budgeting, Cash flow, cash management, Credit, Derivatives, equity, ERP, Finance, financial, fixed income, Forecasting, Foreign Exchange, frame, Funds, Government, HR, insurance, leadership, Managing, Marketing, Excel, Office, outlook express, Power point, MS word, migration, MIS, negotiation, Payables, reporting, Retail, Risk Management, securities, strategic, Treasury      Additional Information      Driving License: US (Michigan state)
Visa status	: Green card holder     "
FINANCE,"         FINANCE OFFICER         Professional Summary    To attain a full-time position in the accounting and finance field where I can utilize the concepts I have learned and the experience I have gained to add value to the company. 25 years of work experience. Fields of expertise include government accounting, auditing and budget management.
Assigned as Finance Officer and Acting Bureau of Internal Revenue Representative for 8 ¬Ω years at the Philippine Consulate General, San Francisco. Succeeded in increasing BIR income tax collections by 500%.
17 years with the Philippine Department of Tourism as an Administrative and Finance Officer. Responsible for finance & budget management.
Outstanding organization skills and excellent communication skills. Detail oriented and dependable team player.      Skills                    Work History      Finance Officer  ,     01/1997
                            to   04/2014     Company Name   ‚Äì   City  ,
                          State      Managed working funds of the office.  Maintained general ledger of the office.  Reconciled sub-ledgers to general ledger account.  Reviewed financial status to ensure there are no discrepancies.  Prepared monthly financial statements such as reports of disbursement, liquidation report and bank reconciliation.  Prepared annual budget analysis and proposal.  Prepared bi-monthly payroll to four staff.  Reviewed and processed accounts payables.  Assisted internal auditors during audits.  Researched accounting and audit issues and complied accordingly with generally accepted accounting principles.  Maintained and regularly updated inventory of promotional materials.  Handled maintenance and procurement of office equipment and office supplies.  Processed personnel records consisting of computation of leave credits, submission of daily time records, and leave of absences.  Attended various travel shows to promote the Philippines as one of the best tourism destination in Asia.  Handled logistics during big events such as finding the right venue, caterers, performers, sound system among others.  Organized familiarization tours targeting mainstream tour operators in raising awareness that the Philippines is a great tourism destination.         Tourism Assistant  ,     01/1994
                            to   01/1997     Company Name   ‚Äì   City  ,
                          State      Handled accounting and financial reports.  Entertained visitors of the Tourism Director.  Answered phone inquiries and mailed brochures and promotional materials they requested.  Processed personnel record consisting of computation of leave credits.  Assisted on various functions of the office when needed.         Finance Officer and Acting BIR Representative  ,     06/1985
                            to   12/1993     Company Name   ‚Äì   City  ,
                          State      Managed Consulate funds averaging $600,000 per month.  Transferred funds among other foreign offices averaging $50,000 per transaction.  Coordinated activities for fiscal agents (Bureau of Internal Revenue, Department of Foreign Affairs and Commission on Audit) who visited San Francisco.  Dealt with local banks and other Finance Officers within San Francisco in particular and the whole USA in general.  Handled accounts payable.  Prepared monthly financial report such as disbursements, status of working funds and bank reconciliation.  Prepared annual reports such as budget proposal, comparative report of collection, statement of income, statement of expense and statement of working funds.  Checked and receipted daily collections and prepared daily deposits.  Prepared bi-monthly payroll for 40 staff.         Account Examiner  ,     01/1980
                            to   01/1985     Company Name   ‚Äì   City        Examined financial reports of Foreign Service posts such as New York, Stockholm, Pakistan and San Francisco.  Prepared reports of disbursements and collections of the above-mentioned posts.  Liquidated cash advances of assistant secretaries and ambassadors.  Acted as Finance Officer of UNGA (United Nations General Assembly) and UNCLOS (United Nations Law of the Sea).  Entertained phone inquiries.         Education      Completed US Individual Income Tax Course by H& R Block
1982 - Passed, Philippine CPA Board Exam  :     1 1994           Bachelor of Science  :   Commerce Accounting  ,
                          1 1975     University of Batangas (formerly Western Philippine Colleges)   -   City      Commerce Accounting           1 1     Junior Philippine Institute of Accountants   -                Affiliations    Philippine Institute of Certified Public Accountants
Government Association of Certified Public Accountants
2      Skills    accounting, accounts payable, accounts payables, Assembly, bank reconciliation, brochures, budget analysis, budget, bi, CPA, Finance, financial, financial statements, funds, general ledger, inventory, Law, logistics, Director, Excel, Microsoft Office, office, Power point, Publisher, Word, office equipment, payroll, personnel, procurement, promotional materials, proposal, QuickBooks, San, sound, Tax, phone, annual reports   "
FINANCE,"         FINANCE MANAGER           Executive Profile     Financial Lead with company oversight, committed to strategic management and quality performance.  Partner with organization leaders to effectively align with and support key initiatives.  Builds and retains high performance teams by hiring, developing and motivating skilled professionals.       Skill Highlights          Business development  Performance management  Customer-oriented  Team Training and Development         Highly Analytical   Budgeting and forecasting expertise    Accounting and Finance Lead  Leadership/communication skills              Professional Experience      Finance Manager    September 2013   to   Current     Company Name   Ôºç   City  ,   State      Financial and accounting lead for the division responsible for P&L performance, achieving EBTIA  and working capital targets.  Partner with executive team driving strategic growth and initiatives.  Customer MDA negotiations, margin schedules and profit models.  Monitors divisional SOX compliance, month end procedures and gap closure performance.   Manages and supports the inventory control team, accounting clerk staff, contract coordinators, and IT.          Senior Administrator    October 2011   to   September 2013     Company Name   Ôºç   City  ,   State      In this role, the Senior Administrator is responsible for internal accounting and human resource functions.  Review G/L and distribute P&L reports for USA headquarters and South East Asia (SEA) distribution center.  Prepares budgets and forecasts at departmental and executive level Supervise administrative and customer service staff ensuring daily operations and production department standards are maintained Implemented control procedures; training decision makers on key ratios and operating activities.  Developed and maintains interactive sales reporting and analysis system.  Database is used by marketing, sales managers and operational department Evaluate inventory levels and monitor COGS.  Ensures raw material price fluctuations are inline with product pricing Negotiate vendor contracts and research alternative cost saving programs Review aging reports and oversee collection efforts.  Maintains sufficient cash flow and minimal bad debt Established a solid human resource position.  Implemented necessary policies, ensuring company compliance with state and federal regulations Performs the full gamut of human resource tasks from hiring to termination.          Director of Accounting    February 2007   to   June 2011     Company Name   Ôºç   City  ,   State      As Director of Accounting, primary role is to monitor control systems and management reporting, ensuring accurate and timely preparation of financial statements.  Supervised and monitored accounting staff's daily club financial activity for efficient business performance:  A/P, A/R, Payroll, G/L Analysis, Inventory, cash and bank reconciliation Reconcile and assemble period end balance sheet packages Monitored and created monthly inventory analysis for four inventory accounts.  Establish and maintain internal controls according to GAAP, SOX and for annual audits Prepared weekly financials; maintained budgets, prepared forecasts for club and department heads Filed monthly and annual tax documents Processed new hires and terminations; performed all human resource functions Trained Director of Accountants at nearby affiliate clubs.          Accounting & Benefits Manager    June 2006   to   February 2007     Company Name   Ôºç   City  ,   State      Performed accounting support for three company locations: accounts payable, accounts receivable, financial statement preparation for executive staff, financial/variance analysis, and budgets for future projections Managed medical billing collections, deposit and reviewed reports through medical billing system Provided reconciliation for six bank accounts; administered company's FSA employee accounts Set-up and monitored budgets for departmental managers; developed and provided training for ""cost conscious"" approach Identified, wrote and implemented an employee Exit Interview Process; evaluated termination reasons, and prepared reports and data for appropriate retention methods; reviewed and created company policies for time and attendance.          Education      Bachelor of Science   :   Business Administration Human Resource Management      Western International University          GPA:   Cum Laude     Cum Laude         Accounting Certificate         George Mason University           Accounting Honors Society 2010         Skills     Accounting, accounts payable, accounts receivable, administrative, A/P, approach, balance sheet, bank reconciliation, budgets, cash flow, contracts, customer service, Database, financials, financial, financial statement preparation, preparation of financial statements, FSA, hiring, Human Resource Management, human resource, Inventory, inventory levels, inventory control, Director, management reporting, marketing, medical billing, Payroll, performance management, policies, pricing, product management, reporting, research, sales, sales reporting, tax, variance analysis    "
FINANCE,"         FINANCE MANAGER       Accomplishments      Transfer Pricing and Tax seminars, domestic and international, conducted by E & Y and KPMG IFRS, conducted by Institute of Chartered Accountants of Pakistan (ICAP) Balanced Score Card- A tool for strategy execution, conducted by ICAP Sukuk- the most rapidly growing and widely accepted Islamic structure, conducted by ICAP Making Strategy Happen- an intensive immersion into the world of Strategy Execution, conducted by MIH Training Academy, a division of Naseba and certified by Institute of Leadership & Management.        Professional Summary     Corporate finance executive and CPA offering 16 years of experience with the wealth of strategic and operational knowledge. Wide-ranging cross financing experience in auditing & assurance, financial and advisory services with big 4 professional firms (Deloitte & Touch√©), lead IPO and M&A transactions. Strong expertise in public reporting (through Capital Market Authority), capital market transactions, strategic negotiations and international business.
Proven ability in managing and motivating teams of loyal and productive employees. Excellent leader with a track record of problem solving, and consistently drives bottom-line performance, efficiency, process and profit improvements and enhanced internal controls. Attained well-recognized results as a key advisor to the CEO, member of the senior executive team of a public listed company.       Affiliations     Bachelor of Science (B.Sc.) from University of the Punjab, Pakistan Member of Institute of Certified Public Accountants of Pakistan Certified Public Accountant (CPA), Membership No. M647 Fellow Member of Chartered Institute of Cost and Management Accountants of Nigeria Cost and Management Accountant (FCMA), Membership No. 509 Associate Member of Saudi Organization of Certified Public Accountants Certified Public Accountant (CPA), Membership No. 3664 Associate Member of Association of Certified Public Accountants - UK Chartered Accountant - Intermediate (CA, Intermediate-Pakistan)       Skills          Strategic Financial Planning  Risk Management & Performance Analysis  Investment Management  Budgeting, Forecasting and Analysis  External Audit & Actuarial Work Finalization  Accounting & Auditing  Corporate/Operational Finance  Treasury  Taxation  Regulatory compliance      Mergers & Acquisition  Financial Reporting and Executive Presentation  Financial modeling capability  IFRS proficiency  US GAAP principles  Expert in GAAP and statutory reporting  MS Office Suite  Auditing proficiency  ERP (Enterprise Resource Planning) software  Internal control management            Work History      Finance Manager     03/2017
                                to   Current      Company Name   ‚Äì   City  ,
                              State      Performed Financial Due Diligence of the business acquired by the entity. Prepared financial projections and did investment appraisal.¬†  Arranged financing from the bank to finance the business acquisition.¬†  Prepared and presented strategic planning to management for approval.¬†  Provide leadership role in all aspects of the company's financial operations and manage treasury function, present production and financial reports under local GAAP to the management and ensure tax compliance, arrange insurance cover for business and employees.¬†  Designed, got approved, implemented and monitored internal controls. Prepared Break-even Analysis, formulated salary structure, prepared, monitored and adjusted financial budget.¬†  Oversaw preparation, and analyze monthly financial reports for management and Board of Directors, quarterly reports and financial reports for Board meetings.  Collected and reported monthly expense variances and explanations.  Computed taxes owed by applying prescribed rates, laws and regulations.         Chief Financial Officer, CFO     10/2011
                                to   09/2016      Company Name   ‚Äì   City  ,
                              State      Developed strategies for sustainable value creation, supported senior management in decision making, managed assets-liabilities mismatch risk and ensured relevant and useful internal and external reporting.  Led the accounting and financial function, improved the financial performance through recommendation and implementation of various measures.  Broad scope of authority included executive guidance for all.  Established strong system of financial reporting that ensure adequacy of Technical Reserves even contesting external actuary's recommended Reserves directly improved the bottom line.  Successfully negotiated the Reinsurance Contracts on favorable terms and single handedly arranged a new reinsurance cover.  Key contributions: Headed the Share Capital raise of the Company by $ 60 million through Rights Issue.  Led the implementation team in successfully implementing ERP System and replacing in-house standalone modules.  Reengineered the Accounts and Finance Function by segmenting into Accounts Receivable, Accounts Payable, Treasury and GL sections and streamlined the reporting hierarchy and introduced the accounting and control procedures for capital expenditure.  Co-orchestrated the transformation of the company from its multi-million dollar loss position to a net income of 2.0% in first two years then up to 7.1% in next two years by making a thorough analysis of the portfolio and developing monthly reports, putting in place controls.  Developed a new analysis tool using MS Excel advanced features that was used company-wide to measure financial performance at each of 13 retail locations and for each product on a monthly, quarterly and annual basis.  Achieved significant cost savings where General & Administrative expenses reduced to 11% from 17% of revenue by reviewing along-with HR manager the job descriptions and consolidating wherever applicable and eliminating redundant positions.  Developed the management reporting system, through which recommended to the head of technical to revisit the prices of a particular product which were done and that resulted in increase of sales volume of the product by almost 2 times while keeping the loss ratio on lower side and yielding higher profit in absolute terms.  Achieved savings of $ 1.6 million per year by creating a tax-efficient cross-border reinsurance structure.  Established 'Collection Unit' that improved the receivable turnover from 1.58 to 3.16 times and reduced the provision for doubtful debts by $ 2.53 million that impacted the bottom line positively.  Created boardroom multimedia presentations including video and text- sync'd depositions for enhanced understanding.  Developed new process for employee evaluation which resulted in marked performance improvements.         Manager Audit     01/2007
                                to   09/2011      Company Name   ‚Äì   City  ,
                              State      Project management of a number of significant audit engagements, often multi-disciplinary and multi-jurisdictional to ensure market reporting timetables were met whilst ensuring client service standards were maintained.  Professional engagements ¬†often involved the management of complex audit teams, resolution of technical accounting issues under IFRSs & local GAAP and liaising with senior client management and group audit teams.  Achieved the Employee of the year award for the year 2010 by managing one of the biggest portfolios of clients contributing good amount of revenue to the firm's income while maintaining high quality work.  Contributed to the growth of revenue of the Firm by introducing new clients and agreeing on additional services with existing clients i.e. during the course of audit convinced the client for tax consultancy services as well.  Managed the referral jobs for multinational clients where audited the financial statements prepared under US GAAP and other cross border GAAP.  Performed Financial Due Diligence and Valuation in connection with Mergers & Acquisitions and IPOs Served a diversified client base of international public companies including insurance, investment partnerships, manufacturers, contractors, construction, petrochemicals and retailers.  Managed and carried out agreed upon procedure assignment on internal controls, product pricing and forensic assignment.  Identified and recommended improvements related to key operational and control issues for presentation to top management and audit committees¬†  Conducted training on International Financial Reporting Standards and International Auditing Standards.         Assistant Manager     08/2006
                                to   12/2006      Company Name   ‚Äì   City  ,
                              State           Senior Auditor     06/2002
                                to   05/2006      Company Name   ‚Äì   City  ,
                              State           Skills    Accounting, Accounts Payable, Accounts Receivable, Acquisitions, Administrative, Ad, Auditing, Budgeting, budget, client management, Contracts, Contract Negotiation, Corporate finance, CPA, client, clients, clients i, decision making, Due Diligence, ERP, senior management, features, Finance, financing, Financial, financial operations, Financial Planning, financial reports, Financial Reporting, financial statements, Forecasting, GL, HR, insurance, international business, Investment Management, leadership, managing, management reporting, Market, meetings, Mergers, MS Excel, negotiations, next, PAGE 2, Performance Analysis, pricing, problem solving, profit, Project management, quality, reporting, retail, Risk Management, sales, Strategic, strategic planning, tax compliance, tax, Treasury, Valuation      Education      Bachelor of Science  :   Mathematics     1997     University of the Punjab    -
                          City                Certified Public Accountant -CPA  :   Accounts, Audit and Finance     2012     Institute of Certified Public Accountants    -
                          City                Certifications     Fellow Member of Chartered Institute of Cost and Management Accountants    "
FINANCE,"         FINANCE MANAGER       Summary    Identified fraud of $75,000, and during litigations testified as an expert witness in 2004 Puerto Rico Superior Court, client won the case and recovered $50,000.
*Saved $42,000 on claims of two employees on an audit performed in the Government Development Bank of Puerto Rico
*Well-earned reputation as a hard-working, quick-learning, and organized team player.      Skills          Budget Control & Administration  Account Reconciliations  Financial Statement Reporting and Analysis  General Ledger Accounting  Data Compilation  Journal Entries  Payroll  Taxes Return Analysis (Puerto Rico and US)  Auditing  Ad-Hoc Reporting¬†                   Experience     07/2015   to   05/2017     Finance Manager    Company Name   Ôºç   City  ,   State      Managed and oversees the Finance Department of a charter airline which generated up to $4.2 million in gross revenues.  Responsible for accounts payable, ADP payroll processing, multiple bank reconciliations, maintain general ledger, financial reporting and analysis, ad-hoc reporting, budget, cash management, handle monthly and year end accounting process; ensure accuracy and integrity of accounts.  Coordinated and analyzed fiscal budgeting systems to initiate effective controls and policies.  Assured state and federal compliance of revenue, expenditure, and position control documents while maintaining internal control safeguards.  Achieved accurate budgetary reviews and forecasts to develop projections for executive management oversight.  Reviews and approves all reimbursements, manages petty cash fund and all bank accounts.  Prepared financial statements in accordance with Generally Accepted Accounting Principles (GAAP).  Maintained pertinent records on fixed assets inventory system.  Reconfigured systems and resolved accounting errors, ensured accurate and efficient accounting processes and internal control policies.  Coordinated with Planning Department on preparations and processes of annual operating budgets and documentation in aviation industry.  Reports directly to CEO.         04/2012   to   06/2015     Staff Accountant    Company Name   Ôºç   City  ,   State      Provided professional tax services to ensure accurate financial statements and tax compliance.  Prepared and compiled financial information by preparing entries to general ledger accounts detailing assets, liabilities, and capital.  Summarized balance sheets, profit and loss statements to project company financial position.         05/2000   to   12/2015     Accountant    Company Name   Ôºç   City  ,   State      Managed overall operations and provided accounting and tax services to small/medium-sized businesses.  Provided business management consulting.  Handled accounting system setup and training, bookkeeping, account reconciliations and general ledger processing.  payroll processing, and financial statements preparation, Provided individual, partnership, and corporate tax return preparation services.  Built from start-up with zero clients to 47 clients and $150,000 annually in revenues.  Ensured accurate and consistent accounting process to provide solutions for maintaining and improving an organization's financial conditions.  Devised and set up accounting systems in QuickBooks, Peachtree and other software applications.  Prepared reports, forms, and manuals for accounting and bookkeeping to ensure proper data maintenance.  Computed taxes owned and prepared applicable tax returns statements further ensuring the compliance with payment and tax requirements.  Maintained records of government agencies and represented clients before taxing authorities.  Increased the effectiveness of controls, accuracy of financial records, and efficiency of operations, resulting in lowering their tax liabilities and increased refunds.  Streamlined operations by standardizing and organizing accounting procedures.  Ensured the conformance and procedural standards by examining and analyzing the financial documents.  Resolved client issues, reconfigured systems, revised and resolved accounting errors.  Prepared budgets and forecasts, review of budgets vs.  actual to ensure accuracy.  Provided advice on the financial conditions by analyzing the business operations, costs, revenues, obligations, and other financial commitments.  Recommended solutions to various financial problems by surveying operations according to the accounting needs.         08/1993   to   05/2000     Auditor / Manager    Company Name   Ôºç   City  ,   State      In Charge of accounting accounts from diverse industries such as retail, property management, and real estate, and specializing in construction industry          09/1991   to   02/1993     Staff Accountant    Company Name   Ôºç   City  ,   State      Performed general accounting functions, including the preparation and review of financial analysis and reports.          Education and Training     Dec 1992     Bachelor degree  :   Business Administration, Accounting    Pontifical Catholic University of Puerto Rico   Ôºç   City  ,   State      Business Administration, Accounting        Activities and Honors    National Association of Tax Professionals (NATP)      Languages    Bilingual Spanish and English      Skills    Account Reconciliations, Accounting, general accounting, accounting systems, accounting system, accounts payable, ADP, ADP payroll, Ad, Auditing, balance sheets, bank reconciliations, bookkeeping, budgeting, budgets, Budget, business management, business operations, cash management, consulting, client, clients, documentation, English, executive management, Finance, Financial, financial modeling, financial reporting, financial analysis and reports, financial statements, Fixed Assets, forms, general ledger, General Ledger Accounting, general ledger accounts, Government, inventory, macros, MS Excel, Microsoft Office, Outlook, Power Point, Word, organizing, Payroll, payroll processing, Peachtree, pivot tables, policies, PR, processes, profit and loss statements, QuickBooks, Quicken, reporting, Bilingual Spanish, tax compliance, Tax, Taxes, tax return preparation, tax returns   "
FINANCE,"         FINANCE DIRECTOR       Summary    Seasoned professional accountant with extensive experience in financial accounting in both private and public sector entities.¬† Recruited to multiple positions to restructure/reorganize/revitalize non-performing teams.¬†      Skills    Accounting, General Accounting,¬† Acquisitions, Budgeting, Controller, Cost Analysis and Analytical Reporting, Credit, Facilities Management, Finance, Financial Reporting, Forecasting, Governmental Accounting, Human Resource, inventory, Leadership, Negotiations, Processes, Sarbanes-Oxley      Experience     02/2012   to   Current     Finance Director    Company Name   Ôºç   City  ,   State      Responsible for Accounting & Finance functions including management of IT outsourcing vendor for $20 million government entity.  Moved IT function to outsourced vendor vs. full-time employee, saving $34,000 in salary plus benefits and pension costs.  Developed monthly financial reporting to all department heads & elected officials, budgeting processing, account reconciliations.  Compile audit workpapers and manage audit process with external audit firm.  Audit adjustments reduced from historic trend of 100 adjustments to 3 in audit most recently completed FY'16.  Support County Negotiations Committee in union negotiations for FOP and AFSCME contracts with cost analysis and competitive salary and benefit information.  Analyzed pension plans and educated County Board on interest cost of ECO plan. As a result, Board increased pension levy pension and plan funding increased from 80% to 93%, 53% to 85% and 0% to 94% during this period. Interest savings to Iroquois County taxpayers during this period is $245,000.         01/2009   to   01/2012     Director of Finance & Human Resources    Company Name   Ôºç   City  ,   State      First Human Resource & Accounting professional hired by 19 year old fitness equipment sales & repair company.  Developed standard monthly financial reporting, budgeting and forecasting processes, account reconciliations.  Compiled and coordinated tax return with external CPA.  Implemented processes and procedures for numerous activities including, but not limited to, Travel & Expense Policy, Credit & Collection Policy, Sales Order Process, Warranty & Customer Concessions Policy.  Implementation of Ava Tax Sales Tax software.  Developed job descriptions and bench-marked current wages for all positions.         01/2007   to   01/2010     Owner/Manager    Company Name   Ôºç   City  ,   State      Business Closed April, 2010.         01/2005   to   01/2007     Controller    Company Name   Ôºç   City  ,   State      World-wide corporate controller for $150 million software development company.  Reorganized accounting department to meet the needs of dramatically increasing company, including four acquisitions in one year.  Led and directed 14 member team including all accounting functions, state and federal tax returns, sales tax for 49 states, monthly financial statements for venture capitalist  owners and bank reporting as required by debt covenants.  Wrote several position papers for software accounting treatment, reviewed by Ernst & Young software team in Silicon Valley, CA.         02/1999   to   02/2005     Accounting Manager    Company Name   Ôºç   City  ,   State      Manage team of 30 professional and clerical level accounting team members to meet corporate, SEC and IRS reporting requirements.  Progressive responsibility from $400 million System Products and seven employees to responsibility of $3.5 billion Controls Division and 30 employees.  Developed non-performing team into Chairman's Award winning department in five years.  Division was not meeting corporate reporting requirements including monthly, quarterly and annual deadlines, intercompany account imbalances and other corporate measurements for timeliness and accuracy.  Coached, counseled, mentored team to win Chairman's Award in 2003 for integration of $1.5 billion Integrated Facilities Management Division.  Reduced Divisional Intercompany imbalance from over $1 Million per month to less than $10,000 within 12 months.  Developed Sarbanes-Oxley audit processes for General Accounting and Financial Reporting one year in advance of implementation deadline.  Processes utilized by Ernst & Young-Milwaukee for other publicly traded customers.  Reduced divisional close reporting for Services US division of 540 branches from five days to two days.         02/1995   to   02/1999     Accounting Manager    Company Name   Ôºç   City  ,   State      Progressive responsibility from Staff Accountant to Manager of $50 million division to final responsibility of $400 Million GB Electrical Division before being recruited by Johnson Controls.  Plant Controller from 1996-1998 for two San Diego acquisitions, requiring all acquisition accounting, development of standard costs for all inventory items, physical inventories, monthly reporting.         01/1990   to   01/1995     Accounting Clerk    Company Name   Ôºç   City  ,   State            Education and Training     November, 1995     Bachelors of Arts  :   Accounting    Mount Mary College   Ôºç   City  ,   State      Accounting            Central of Clifton High School   Ôºç   City  ,   State                  Misc. On-going Training/Development           Steven Covey's Seven Highly Effective Habits¬†¬†¬†   Social Styles 2 Day Class  Ken Blanchard's Situational Leadership¬†¬†¬†   Annual GAAP updates via local Ernst & Young offices  Annual Governmental GAAP Updates   McGladrey Fraud Prevention Strategies - August, 2013  Annual FASB/GASB updates      "
FINANCE,"         FINANCE MANAGER       Summary     Eclectic individual with 10+ years operations, finance and account management experience in small agency / start-up environments. Possess strong knowledge of and interest in digital marketing, broadcast media and communications.¬†       Experience      Finance Manager     Mar 2015   to   Current      Company Name   Ôºç   City  ,   State     Responsible for all AP/AR functions, monthly bank reconciliations, and financial reporting including cash management and forecasting.   Manage company payroll and administer employee benefits.  Collaborate with Project Managers on budgets/actuals for project-level metrics.  Responsible for year-end reporting in collaboration with CPA.         Project Manager     Jun 2014   to   Dec 2014      Company Name   Ôºç   City  ,   State     Developed project proposals, estimates and timelines for a full suite of branding, marketing, messaging, and design services for both print and web.  Performed press-checks and reviewed proofs to ensure quality color reproduction.  Reviewed all work for typographical, grammar, spelling, and layout errors.  Sought competitive bids for print and negotiated rates with vendors.  Identified, developed and evaluated marketing strategies based on knowledge of client objectives and market trends.  Collaborated with marketing and communications teams on standardization, design and production of marketing materials.  Analyzed performance of all marketing programs to identify the best opportunities for optimization.  Promoted brand awareness through SEO/SEM campaigns and attractive web design.         Bookkeeper     Apr 2014   to   Jun 2014      Company Name   Ôºç   City  ,   State     Processed bank reconciliations and financial reports to verify practice of proper due diligence.  Maintained accounts receivable documentation electronically and on paper.  Researched and resolved collections and billing disputes.         Operations Manager     Nov 2011   to   Apr 2014      Company Name   Ôºç   City  ,   State     Reconciled 11 corporate bank accounts retroactively to establish Quickbooks as a reliable and accurate representation of financial position.¬†  Streamlined and executed all Human Resources processes including benefits implementation and administration, recruiting, payroll.¬†  Produced seasonal promotional materials, from copy to design, leading to increased customer engagement and revenue.    Coordinated and collaborated with advertising operations team on weekly email marketing communications; updated website regularly to feature new deals and discounts as per vendor advertising contracts.  Coordinated all social, professional, and team-building events.         Service Administrator     Jan 2008   to   Jun 2011      Company Name   Ôºç   City  ,   State     Served as liaison between clients and in-house service technicians regarding repairs, orders, and technical inquiries.  Offered production support to clients to ensure camera packages were complete and ready for shoots.  Staged and photographed high-end camera packages for sale on company website.  Coordinated special events and orchestrated training classes on specialized camera systems for clients.         Office Manager     Oct 2006   to   Dec 2007      Company Name   Ôºç   City  ,   State     Provided customer service and managed daily office operations of this design company focused on custom graphics- based fashion and home accessories.  Developed long-term relationships with vendors and clients to help grow the overall business.  Processed orders for multiple sales outlets including retail website, wholesale showrooms, department stores and boutiques.  Maintained product inventory and supply management.         Education        Long-Form Improv    Washington Improv Theater   Ôºç   City  ,   State     Currently a Level 4 Student in their 5-level curriculum.¬†       Bachelor of Arts  ,   Audio Arts & Acoustics   2002     Columbia College Chicago   Ôºç   City  ,   State            General Studies  ,   Human Development & Family Studies   1999     University of Illinois   Ôºç   City  ,   State            Skills     Quickbooks. Workamajig. MS Office Suite. InDesign. Photoshop. Concrete5 CMS. ¬†Google Analytics. GoogleDocs. Intervals. SEO/SEM. Social media. Digital and film photography. Proficient in both Mac and PC environments.¬†    "
FINANCE,"         DIRECTOR, FINANCE           Executive Profile     Visionary leader able to drive a culture of excellence throughout the organization, focused on consistently exceeding expectations through innovation, collaboration, and teamwork. ¬†Demonstrated ability to thrive within fluid business environments including fast-paced, high-growth periods, as well as cost-containment and cost-cutting cycles. ¬†  Ambitious¬†Director¬†who creates strategic alliances with organization leaders to effectively align and support key business initiatives. Ability to build and retains high performance teams by hiring, developing and motivating skilled professionals.       Skill Highlights             Corporate Consolidations  Complex Change Management	  Financial Planning and Analysis   Mergers and Acquisitions¬†         Project Management  System Integration¬†  Business Process Re-engineering  Strategic and Operational Planning¬†            Achievements     ¬†Project Management:   Successfully launched over 200 projects for Finance in FY14 and FY15 respectively  Implemented Finance PMO to manage project lifecycle, and capital budget of $45M  Drove operational efficiencies for Stock Administration decreasing processing time by 70%  Delivered $13M enterprise solution for transacting, managing and
reporting in the Treasury areas of Cash Operations, Investments and Foreign
Exchange & Currency Option Management     Acquisition Integration:
















Designed, developed and implemented change
management strategies that included tools and processes capable of scaling across
large, complex acquisitions  Drove Change Management strategies for both Tandberg and Starent Networks acquisitions  Launched integration principles for integrating newly acquired
companies ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†     Corporate Controller's Office:?   Pioneered strategy for Web 2.0/Collaboration
technologies, improving collaboration across global Finance teams by creation of
tools such as MyCloseSpace, and Process Central

??  Guided highly skilled team to
support the transition of over 60,000 employees from Ariba Procurement tool to
the Oracle iProcurement tool, resulting in a 95% training and adoption rate           Professional Experience      Director, Finance    January 2010   to   Current     Company Name   -   City  ,   State      Manage high performing global team of 48 professionals to deliver system projects for Finance, Treasury Operations, Stock, Payroll, O2C, R2R, P2P, Tax, and Technical Accounting  Streamlined capital planning process and implemented CFO reports to account for $45M in capital expenditures  Delivered 215 projects for Finance in FY15  Developed and directed strategy for realigning organization to support projects globally¬†  Initiated complete training curriculum for staff resulting in high retainment          Senior Manager, Acquisition Integration    January 2008   to   January 2010     Company Name   -   City  ,   State      Defined and implemented Governance model for integrations   Formulation of  project methodology, structure, and tools that enabled non-project managers to manage integrations   Creation of a cross-functional team responsible for defining and developing repeatable communications process for large scale acquisitions   Led Employee Enablement work-stream, responsible for organizational alignment, on-boarding of acquired employees, and migration of sites   Developed and executed processes that streamlined acquisition announcement communications to both internal and external audiences   Provided leadership and guidance to the Project Management Office to ensure people, process, and system changes were managed according to project methodology          Senior Manager, Finance    January 2003   to   January 2008     Company Name   -   City  ,   State      Directed all aspects of Change Management, Program/Project Management, and Chief of Staff activities for the Global Corporate Controllers Office while partnering with executives to ensure strategic alignment  Managed team of 33 employees  Defined and implemented legal entity strategy for Finance   Led and implemented change management strategy that led to the successful adoption of the Finance and Accounting Shared Services outsourcing model   Managed budget in excess of $4M   Key contributor to Expense Management Leadership Team that reduced Cisco\'s operating expenses in excess of $250M   Provided thought leadership that streamlined processes creating tools and templates to enable project teams to move quickly and seamlessly through large complex projects   Implemented first curriculum based training for the global Corporate Controllers Office   Centralized Sourcing and Contracting across Cisco by providing strategy, governance, leadership and project management to Spend Management Organization          Program Manager, Finance    January 2001   to   January 2003     Company Name   -   City  ,   State      Implemented marketing solutions for the U.S. Public Sector sales team  Developed strategic partnerships with third party application vendors to enable end-to-end solutions  Created materials to enhance Cisco\'s penetration of the public sector market, including print collateral, CDs, Web sites, seminars, trade shows, and events with an annual budget of $1M  Responsible forthe launch of an IP telephony marketing campaign, generating $12M in revenue  Developed and implemented channel partner training for the IP Video Surveillance program, generating $15M in revenue  Successfully implemented internal tools US-wide to capture new program revenue          Manager, Finance    January 1998   to   January 2001     Company Name   -   City  ,   State      Managed Operations team of 5 employees¬†  Drove operational excellence by launching tools to scale to business volumes, and support sales teams  Provided direction and leadership to project managers implementing new and existing systems   Responsible for the roll out of automated sales reporting tool to more than 150 users  Increased efficiency of the POS claiming process by 50%  Managed 2-Tier distributor relationships in relation to POS ($4B in sales out) and inventory, as well as day-to-day operations   Implemented daily POS reporting for greater visibility, including executive level reporting  Led integration of acquired sales teams into Cisco          Senior Financial Analyst, Finance    January 1996   to   January 1998     Company Name   -   City  ,   State      Responsible for consolidations, managing division budgets, and business partnering  Oversaw Asia/Pacific P&L consolidations   Developed and managed monthly and quarterly performance packages  Partnered with country controllers for budgeting and forecasting  Automated expense-tracking and forecasting   Oversaw annual planning, outlooks, and quarterly financial results for the Internet Mail Group   Managed annual budgets in excess of $13M.          Competitive Pricing Analyst, Finance    January 1993   to   January 1996     Company Name   -   City  ,   State            Cost Schedule Analyst    January 1990   to   January 1992     Company Name   -   City  ,   State            Education      Certified Project Manager   :   Project Management  ,   2014    Stanford University   -   City  ,   State  ,   USA            Bachelor of Science   :   Business Administration/Finance      San Jose State University          Business Administration/Finance        Skills     P&L Management, Project Management, Communications, Leadership, Finance Operations, Tax, P2P, O2C, Compensation Services, Financial analysis, acquisition integration, budgeting, Change Management, forecasting, Process re-engineering    "
FINANCE,"         FINANCE ANALYST       Summary    Obtain a job as an Executive in your Company to provide financial expertise, 9 years of BPO Finance expertise, strong critical thinking skills, computer skills, and to contribute to the success of the business      Highlights          STRENGTHS:  Achievement Oriented with Excellent Communication  People Management Skills  Team Worker.  Ability to Manage Change with ease  Adaptability to Flexible Working Hours.  Excellent Negotiation and Analysis Skills  Quick learner with high energy level  Willing to work hard.  Eager to take responsibilities and challenges.  Operating system       		 :  Windows  Financial Accounting Packages          :  Tally Accounting Package  6.3 & 7.2 (A-Grade)                Experience     January 2009   to   May 2016     Company Name          Finance Analyst        Connecting with onshore business for review of AUC balance and updating the status of the WBSE's Scheduling Monthly with call with onshore business and Finance / Business leads to update the status of the over expenditure Leading team with regular catch up meeting and allocating the WBS creation request equally and conducting monthly connect Metrics discussion Playing a key role as a SPOC for my team in case of any Adhoc request and Statutory reporting.  OBJECTIVE OF THE PROCESS: Creation of AFE (Authority for Expenditure) Maintaining WIP balance Performing Statutory Report (A202 (US Tax), Capex Spent Report, Flux Report etc) Focal from Capital & Assets for Divestment activities Performing Asset Capitalization, Write off Taking up Audit queries from PWC local audit Connecting team meeting on daily basis and allocating works based on volumes Performing internal audit testing for legal entity Being a Control operator for Exploration Balance Sheet Review.  Capex Reporting submission to the Manage close team.  This will provide the total spent for the year.         June 2007   to   January 2009     Company Name          Process Associate        Project name        :          Home Depot Responsibilities: FA deals with asset capitalization, asset transfer, asset disposal, asset cost adjustment and CIP account reconciliation.  Also perform asset depreciation during month end.  AP team makes the payments to the vendor for the items purchased.  AP make a JE and coded to asset capitalization in progress (CIP) account.  Upon receive the AP JE.  FA look for back up records like Invoice copies & Capitalization Expenditure Request # (CER#).  Based on the FA policy we have categorized the assets based on the invoice description given.  Asset category can be major & minor category based on company policy it differs.  Upload the FA additions to the system.  If the branch is not able to provide adequate back up records (invoice copy & CER#) we can reclass it as expense based on company policy.  Also perform FA transfer from one branch to another branch based on the request which branch has submitted to us.  Also perform FA disposal from the respective branch based on the request which branch has submitted to us.  Cost adjustment: If any sales tax was not paid in the invoice copy.  Later AP made separate payment for Sales Tax alone.  We can adjust the Sales Tax amount to the existing asset in the system.  Depreciation: Most of the company performs STL depreciation.  At the end we have to reconcile our FA CIP account of all the activities which you had performed during last month.  I had been a top performer for many times for giving 100% Accuracy got 100C award.  Business Excellent award by client Home Depot Supply Got Star of the month from Raman Chennai BPO head TCS for this quarter in TOWNHALL.         April 2006   to   May 2007     Company Name          Process Associate        Involved in MI Consolidation & MI Audit Involved in Query Solving.  Cross-skilled in Different processes Consistent High Quality performance with good productivity.  Involved in Training of New team members.  Completed the Lean Training.  Achievements Had been a top performer in the whole floor for doing maximum number of cases, I reached the ""Last Attributable Reference"" message, which blocks the clients software and got Siemens best Performer award.          Education     2006     B.L.I.S
Madras University            B.com      Year of Passing       2005     Madras University                         2002     Higher Secondary School
St. John Higher Secondary School                  Secondary school leaving certificate       2000     St. John Higher Secondary School                          Personal Information    Name			: 	T. Catherine Mercy Father's Name		: 	S. Thomas Permanent Address	:  	Plots No: 70-A, Velan Nagar, Valasaravakkam, Chennai - 600 087 Date of Birth 		: 	28th Dec 1984 Passport		        :          Yes Gender			:	Female Nationality 		: 	Indian Languages Known 	: 	Tamil & English. Marital Status		:	Married       Skills    account reconciliation, Accounting, AP, balance, Balance Sheet, C, Excellent Communication, client, clients, Finance, Financial Accounting, internal audit, legal, People Management, Windows, works, Negotiation, Operating system, processes, progress, Quality, Quick learner, reporting, Sales, Scheduling, Siemens, Tax      Additional Information      PERSONAL DETAILS: Name			: 	T. Catherine Mercy Father's Name		: 	S. Thomas Permanent Address	:  	Plots No: 70-A, Velan Nagar, Valasaravakkam, Chennai - 600 087 Date of Birth 		: 	28th Dec 1984 Passport		        :          Yes Gender			:	Female Nationality 		: 	Indian Languages Known 	: 	Tamil & English. Marital Status		:	Married DECLARATION: I hereby declare that all the above information furnishes by me is true and correct. Yours Truly, Catherine Mercy      "
FINANCE,"         FINANCE MANAGER       Executive Profile    To work in an organization where I can put in best of my efforts, which proves to be beneficial for the organization, gives opportunities for professional and personal growth. Looking forward to work on a long term assignments in a corporate environment, where I will get exposed to different working conditions, there by excelling and enhancing my skills along with benefiting the organization to reach greater heights.          Professional Experience         01/2010   to   01/2014       Presently working as Finance Manager at Moevenpick Hotel Sukhumvit 15 Bangkok.  Worked for Ramada Hotel and Suites Bangkok, Wyndham group 1st managed hotel in Asia as a Finance Manager.             01/2008               Finance Manager   01/2006   to   01/2007             Deputy Manager   01/1980   to   01/2005     Company Name      4 Star Hotel), Visakhapatnam, managing all the activities of Finance Department and also handled the administration.  MIS & Budgets: Preparing Management Information statements and submitting to Management.  Preparing Budgets for the coming Years.  Preparing statements and required statistical information for the Board of Directors Meeting.  Monitoring the expenses with budget, submit to the management variance report with Budget.  Monitoring the inventories, purchases.  Obtaining competitive market price on periodical basis.  Liaison with Sales and Marketing department for Average daily rate from various market segments.  Preparing Month end report and financial reports for monthly Management meeting.  Monitoring the property insurance and relevant insurance matter.  Submitting periodical statements to the Financial Institutions.  Looking after the total financial matters of the Organization.  Cash Flow control Controlling Food cost and Beverage cost.  Minimizing the expenditure and maximizing the profit without affecting the quality of service.  ACCOUNTING    : Maintaining   Cash,   Bank    Books,    General Ledger, Journal, Sundry Creditors   Ledger, Sundry Debtors Ledger, Stores Purchase Journal, Cash Transactions, Subsidiary Ledgers, Preparing of Trial Balance, Profit & Loss Account.  Preparing of Balance Sheet after providing outstanding Liabilities, prepaid Expenses, etc., Preparing of Interest Schedules AUDIT: Updating of Books of accounts and preparation of Statements for the conduct of Internal Audit and   Statutory Audits, Audit Finalization, Preparation of Schedules, Bank   reconciliation Statement, preparation of Depreciation Statement, Assets Register, Preparation of Foreign Exchange Statements for submission to Bank.  Liaising with Auditors.  TAXES: VAT, Withholding Tax: Input and Output VAT and making payment to Revenue department.  Payroll Tax: Making recovery from salaries and arranging for payment.  Income Tax: Preparing the computation Statement and making tax payments accordingly.  PERSONNEL: Social Security: Making   recovery from employee's salary, arranging   for   Social Security payment.  Associates Medical insurance.  COMPUTERS: Presently working on computerized accounting system.  Computer training    in    DATA   PRO     COMPUTERS (MSDOS, LOTUS, WORDSTAR, UNIX, DBASE, Having knowledge in INFORMIX 4GL Programmes.  OTHERS: Besides  the  above  work routine, I am  also  looking  after  any liaison  work  with  the  outside  agencies,  entrusted  by   the Management.          Education      Bachelor of Commerce     1980       Andhra University            Post Graduate Diploma  :   Financial Management   2001       Annamalai University    Financial Management Major Field of study - Accountancy Computer Educations Diploma from Data Pro computers, Visakhapatnam. Accounting Package - Comanche, IDS, Tally 4.5, Touch Key, and Sun. MS-OFFICE from Datapro Computers , Visakhapatnam         Personal Information    Name				:	Y.JOHN DIVAKAR Father's Name & 		:	Late Y.KRUPA RAO Date of Birth			:	09-04-1959. Nationality			:	Indian Marital Status			:	Married Passport Number		:	J 1995772 Date of Expiry	: 03-01-2021. Address for Communication	:	87, Soi 12 Siam Mansion 12 D1. Sukhumvit,Klongtoey Bangkok 10110. Hobbies			:	Reading Books and magazines, listening Music. Strengths			:	i. Good communication skills ii. Good leadership skills & self -initiative. iii. Aptitude for learning things quickly. iv. Ability to work under pressure Salary Expected		:	Negotiable DECLARATION I hereby affirm that the information in this document is accurate and true to the best of my knowledge. Date	:       Additional Information      Personal Information Name				:	Y.JOHN DIVAKAR Father's Name & 		:	Late Y.KRUPA RAO Date of Birth			:	09-04-1959. Nationality			:	Indian Marital Status			:	Married Passport Number		:	J 1995772 Date of Expiry	: 03-01-2021. Address for Communication	:	87, Soi 12 Siam Mansion 12 D1. Sukhumvit,Klongtoey Bangkok 10110. Hobbies			:	Reading Books and magazines, listening Music. Strengths			:	i. Good communication skills ii. Good leadership skills & self -initiative. iii. Aptitude for learning things quickly. iv. Ability to work under pressure Salary Expected		:	Negotiable DECLARATION I hereby affirm that the information in this document is accurate and true to the best of my knowledge. Date	: 1st  September 2015 Place	: Bangkok			   			 Y. JOHN DIVAKAR.         Skills    ACCOUNTING, Accountancy, computerized accounting, Trial Balance, Balance Sheet, Bank   reconciliation, Budgets, Budget, Cash Flow, competitive, Computer training, DBASE, Finance, Financial, financial reports, Foreign Exchange, General Ledger, IDS, INFORMIX 4GL, insurance, Internal Audit, Ledger, LOTUS, managing, market, Marketing, MS-OFFICE, MIS, MSDOS, Payroll, PERSONNEL, Profit, quality, Sales, Sun, Tax, TAXES, UNIX, WORDSTAR   "
FINANCE,"         FINANCE SPECIALIST       Summary     Highly motivated and results-oriented professional with two years of experience in high-pressure finance and accounting environments. Innovative and adaptive thinker who constantly seeks to improve efficiencies and profitability       Highlights          Variance analysis  Financial modeling  Superior time management  Account reconciliation       Advanced Excel  Salesforce  Board Report preparation  10-Q and 10-K             Accomplishments       Reduced cost of processing payments in accounts payables by 95% from approximately $1.00 per check to $0.05 per payment   Team leader for new development process, Purchase Loan Accounting, and implementation of supporting SaaS, Evolv. Added $300,000 to monthly income, or approximately 43% of EBT.        Experience     09/2014   to   Current     Finance Specialist    Company Name   -   City  ,   State      Added detail-oriented, results-driven, and efficient mindset to Finance team of five.  Accounts payable, prepaid expenses, and fixed assets.  Acquisition of Riverside Bank in December 2014 that increased total assets from $550 million to $850 million.  Purchase Loan Accounting - M&A process that generated an additional 40% of monthly income:  On the job learning opportunity that greatly improved troubleshooting and problem solving skills.  Team leader in the implementation and use of software from Primatics Financial (Evolv).  Coordinated with consultants, Primatics Financial staff, and coworkers to meet all project deadlines.  Wrote procedures for monthly processing of Purchase Accounting and how to use the software.  Responsible for the calculation of the fair value of the Acquired Loan Portfolio for regulatory reporting.  10-Q and 10-K proofing, editing, and updating of financial tables led to the development of a strong ability to interpret key business performance metrics.  SNL Implementation: team leader in use of SNL web-based software (SaaS) that resulted in a live feed of general ledger data to be analyzed and transformed to a reportable format without reliance on Access databases.  Investment activity  General ledger and bank account reconciliations.         04/2014   to   08/2014     Deposit Operations Associate    Company Name   -   City  ,   State      Four month bid with Deposit Operations department to gain an introduction to banking.  Daily activities: Items processing, ACH file verification, and incoming/outgoing wire operations.  General ledger reconciliations.  Wrote and updated procedures.         09/2012   to   05/2013     Accounting Associate    Company Name   -   City  ,   State      Accounts payable / receivable process  Worked independently to set up an automated 1099 process in accounting system, Inacct.  Interacted with IRS representatives and researched regulations in regards to 1099-INT/MISC requirements.  Reconciled lending bank account and booked principal and interest for loans receivable.  Used Salesforce (core software) to upload lending activity to Intacct (financial software).  Booked realized and unrealized FX gains, losses and hedging adjustments.  Revaluated principal outstanding in foreign currencies due to monthly exchange rate fluctuations.  Worked closely with Controller to produce financial statements through accounting software (Intacct) and not excel.  Ensured consistency and accuracy of data relayed across multiple departments         07/2012   to   08/2012     Community Consultant    Company Name          Volunteered in Guatemala to help a Microfinance organization improve community outreach.  Performed marketing and sales campaigns with local entrepreneurs in rural communities.  Empowered individuals by providing access to vital and affordable products (i.e. glasses, water filters, and solar products)   Managed team of eight to conduct sales and market research for solar products in urban and rural areas.  Translated qualitative data into quantitative data in excel and used a PowerPoint presentation to present our findings.          Education     05/12     Bachelor's of Science  :   Finance    Bentley University   -   City  ,   State      GPA:   GPA: 3.33 Dean's List, Spring 2009, Dean's List Fall 2010, President's List Fall 2011     Major GPA: 3.33    Academic Achievements: Dean's List, Spring 2009, Dean's List Fall 2010, President's List Fall 2011             Select One  :   International Business    Universidad de Navarra   -   City  ,   State  ,   Spain     Study Abroad Program  08/2010-06/2011   Challenged personal boundaries by immersing myself in the Spanish culture for an academic year.   Embraced the opportunity to build new relationships by participating in a program where I knew no colleagues prior.          Languages     Advanced Spanish       Interests    Carpentry, globalization, international economics, sailing, social and economic development, sports, and technology.      Skills      accounting software, accounts payable, banking, databases, fixed assets, prepaid expenses, marketing and sales, Access, Excel, Microsoft Office Suite, PowerPoint, ORACLE, Peachtree,     "
FINANCE,"         FINANCE MANAGER           Professional Summary    To attain a responsible position in an organization of repute where I can utilize my accounting expertise to prepare fair and accurate financial documents for the organization.      Core Qualifications        Well versed with Windows Operating System, Microsoft Office, Internet Operations, Oracle ERP, SAP & Tally
Date :          Signature :            Experience      Finance Manager    January 2012       Company Name   Ôºç   City        RICOH India Ltd is 73.6% Owned subsidiary company of Japan base RICOH Co.  Ltd.  They are basically deals with manufacturing and installing office automation equipment like multifunctional printer, copier, fax etc.  They have 14 branches and 230 dealers in all over India.  with average sales revenue 10 billion.  New Delhi/NCR  as a Senior Finance Executive( from 20th Sept'12 to 16th Feb'15) Key Responsibility: Budgeting & forecasting as well as critical point analysis.  IRR & NPV Calculation for project valuation Using Treasury management tools vide Fund flow, Cash Flow and change in working capital statement.  All debtors management (Region wise) .Finalisation Of Accounts (Northern region), customer dealing.  Calculation Of dealer commission and employee commission Audit Scheduling and document preparation.  Balance Sheet and Profit & loss statement analysis for raising the short term bank loan Operating Expenses as well as Capital Expenditure controlling.  Revenue recognisation for prepare the profit & loss, Inter branch reconciliation.  Prepare rolling Budget to set expectation from monthly operating performance.  Prepare the collection register for controlling the Debt and collection.  PPT presentation for MIS reporting.  Maintain the Assets Register and calculate the depreciation on monthly basis.  Bank Guarantee and letter of credit preparation (For foreign Remittance) and also require supervising the team for Government liaison.  Supervise the entire Finance Team (6 +4 Person) of North Region as well as corporate budgetary Team.  Kochi   as a Branch (from 18th Feb'15) Key Responsibility: Finalisation Of Accounts (Branch), customer dealing.  Debt Management and aging analysis for the Branch Calculation Of dealer commission and employee commission Audit Scheduling and document preparation.  Branch Operating Expenses controlling.  Revenue recognisation for prepare the profit & loss, Inter branch reconciliation.  Prepare rolling Budget to set expectation from monthly operating performance.  Prepare the collection register for controlling the Debt and collection.  PPT presentation for MIS reporting.  Maintain the Assets Register and calculate the depreciation on monthly basis.  Credit Controlling, taking care of collection as well as controlling the entire branch finance Operation.             February 2008   to   September 2012     Company Name          Kolkata & Hyderabad | Finance Executive Erstwhile Coates of India Limited established in 1937, DIC India Limited is a subsidiary of Japan based Dainippon Ink & Chemicals.  DIC India along with its subsidiaries sells and produces printing inks.  The products include black ink, print finish ink, offset ink, screen and liquid printing inks.  It also produces synthetic resins, polyurethane lamination adhesives, press room chemicals & rubber blankets.  A wide array of UV lacquers is marketed under the Viocure brand name.  Key Responsibilities: All debtors management (Region wise) .Finalisation Of Accounts (Eastern region), customer dealing.  Budgetary control and critical point analysis with control.  Fund flow , cash flow & working capital statement analysis.  All kinds of MIS reporting related with accounts i.e.  Liquidity Analysis, working capital consumption statement, cash flow analysis, bank reconciliation statement, monthly Liability statement, monthly expenditure statement, monthly collection statement etc.; Prepare the monthly as well as weekly financial report.  Raising the short term bank loan for immediate funding.  Supervise the Govt liaison with various tax department.  Bill of Exchange preparation, insurance claim, fallow-up with other region for sales tax related issue and other accounting issue, Bank Guarantee and Export documentation preparation, creditors bills processing; Service Tax, Central Excise, PF, ESI Etc.          Kolkata | Finance Officer    May 2006   to   January 2008     Company Name          A leading manufacturer of flameproof equipment in the country.  This company having a joint venture with SAIT Mining of France is engaged in manufacturing of Transwitch Unit, NFLP Starter, Halogen Bulbs widely used in Mining Sector.  The company has installed vast and exhaustive range of the flameproof mining equipment in the Indian coal mines.  These range from Lighting transformers, drill panels, field switches, to boltless gate end boxes.  Over 3000 flameproof air circuit breakers are in operation on an all India basis.  Functional Role: Finalisation Of Accounts, Debtors and Creditors Management, Cash Flow Statement, Central Sales Tax as well as Vat tax return submission, sales tax assessment, Way Bill, C form, E1 form, Provident Fund, ESI, Central Excise, Bank Guarantee, Letter Of Credit,  BRS  Etc.          Kolkata | Account Assistant    April 2004   to   April 2006     Company Name          A city based garments manufacturing firm.  Functional Role: Finalisation of Accounts.          Education      Bachelor of Commerce   :     2004    Calcutta University   Ôºç   City                  Accomplishments      Current Organization		: RICOH India Limited Current Designation		: Branch Finance Manager Current Location			: Kochi Software Use          : Advance ERP Total Experience			: 9 years Highest Qualification		: Bachelor of Commerce [Honors] Notice Period			: 30 Days Date of Birth			: 2 April 1983 Phone				: 09643890956 (NCR).        Skills    accounting, approach, balance, Balance Sheet, bank reconciliation, Banking, bookkeeping, book keeping, Budgeting, Budget, C, cash flow analysis, Cash Flow, Cash Flow Statement, Excellent communication, Cost Analysis, Credit, documentation, ERP, fax, Finance, Financing, financial, financial and accounting, Financial Management, financial report, forecasting, Foreign Exchange, Functional, Government, Ink, insurance, leadership skills, Lighting, Exchange, Microsoft Office, office, Windows Operating System, MIS, Multitasking, negotiation, office automation, Oracle, organizational skills, copier, Excellent presentation skills, press, pricing, printer, Profit, reporting, Sales, SAP, Scheduling, supervising, switches, Tax, time management, transformers, Treasury, UV, valuation, wise   "
FINANCE,"         FINANCE MANAGER       Summary    Outgoing Sales Manager offering superb customer service proficiency and passion for exceeding sales goals. Results-oriented professional, specializing in the sale of Automobiles while providing the necessary financing packages to potential customers. Strong customer skills and the ability to handle task with accuracy and efficiency with a unique ability to relate to diverse clients and close high-dollar sales. Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition. Results-focused management professional offering 20 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Highlights Supervision and training          Excellent communication skills Skilled negotiator          Established track record of exceptional sales Cross-functional team management          results Sound judgment          Energetic Calm under pressure          Resolution-oriented Effective Retail Sales Manager       Highlights                      Personal Information    Insurance License for the state of Louisiana. Skills Automobile Financing. Negotiating Goal Se ing Customer Service Creative Problem Solving SalesTrainer Selling Closing Developing and Implementing Processes       Skills    automobiles, charts, credit, customer satisfaction, customer service, Finance, financing, financial, focus, graphs, negotiations, profit, sales, Sales and Management, seminars, strategic, time management, employee training      Additional Information      Recently acquired Life, Accident and Health Insurance License, along with my Property and Casualty Insurance License for the state of Louisiana. Skills Automobile Financing. Negotiating Goal Se ing Customer Service Creative Problem Solving SalesTrainer Selling Closing Developing and Implementing Processes         Experience     December 2013       Company Name   City  ,   State     Finance Manager        March 2014 As the Finance manager I submi ed loan applications to banks to obtain financing for customers along with completing all the necessary bank and state documents necessary for the purchase of automobiles.  I was responsible for the sale of Warranty and maintenance products to customers that made there purchase and ownership of new and used cars worry free and cost effective while adding to my departments bo om line.  My responsibilities also consisted of creating good customer relationships designed to grow future business.  Monitored customer preferences to determine focus of sales efforts.  Trained in negotiations and time management.         November 2012       Company Name   City  ,   State     Finance Manager        December 2013 My responsibilities consisted of securing bank loans for the purchase of new and used automobiles.  Completing all necessary documents required by the lending institutions along with all state required paperwork for the purchase of automobiles.  The sales of aftermarket warranty and maintenance products that added to the bo om line of my department.  Initiated programs that standardized employee training and led to an increase in customer satisfaction.  Managed team of up to 18 professionals.         March 2010       Company Name   City  ,   State     Finance Manager        November 2012Responsibilities included securing loans for the purchase of new and used automobiles, along with completing all necessary sate and bank documents necessary for the purchase of automobiles.  I was responsible for the sale of aftermarket warranty and maintenance products to dealership customers, which generated additional income to my departments bo om line.  Educated customers on the variety of loan products and available credit options.  Managed team of 10 professionals.  Directed strategic initiatives to achieve monthly increases in income for my department.  Initiated program that standardized employee training and led to increase in customer satisfaction by 15%.         March 2009       Company Name   City  ,   State     Sales Manager        August 2012Managed team of 10 of professionals.  Directed strategic initiatives to achieve dealership sales objectives Increased profits by developing, initiating, and implementing training designed to grow and develop a knowledgeable and competent sales team.  Initiated programs that standardized employee training and led to an increase in customer satisfaction and increased sales performance.  Hired and trained all sales staff for new store location.  Monitored customer preferences to determine focus of sales efforts.  Maintained friendly and professional customer interactions.         March 2003       Company Name   City  ,   State     Business Manager        March 2009My responsibilities consisted of submi ing loan applications to lending institutions to secure financing for the purchase of new and used automobiles.  The sale of aftermarket warranties and maintenance products to dealership customers.  Generate additional profit from securing financing for customers and from the sale of aftermarket products to dealership customers.  Created and directed sales team training and development programs.  Maintained friendly and professional customer interactions.  Received superior customer service satisfaction scores for 12 consecutive quarters.  Created charts and graphs to illustrate daily, monthly and annual financial reports.  Developed promotional programs to optimize revenue levels.          Education     1 1977     Southern University          Baton Rouge     State  ,   USA     Bachelor of Arts  :   Music    Music            Bachelor of Arts degree  :   Music    Music Completed Dale Carnegie Sales and Management Training. A ended numerous self funded training seminars to aid in my career development.     "
FINANCE,"         FINANCE CONTROLLER       Summary    Established goals and objectives, developed policies and procedures, recruited and trained staff,  initiated and enhanced automated systems. Turned around ""problem areas"". Ensures compliance with and knowledge of  governmental regulations and requirements. Defined and closely monitored short-and long-term goals and objectives for all departments.  Excels at interacting with broad populations including senior management, staff, patients, and external auditors. Highly versatile, quickly masters' new roles, responsibilities, technologies, and environments. Initiate and spearheaded  a  special  project resulting in measurable revenue growth; diffuses  difficult  situations  with tact  and  ease.      Skills          Leadership/communication skills  Product development   Budgeting expertise      Self-motivated¬†         Project management  Small business development  Client account management   Customer-oriented             Skills    Account reconciliation, accounting, administrative, budget preparation, budget, closing, commercial lending, contract negotiations, contracts, Credit, client, delivery, Department of Health, direction, financing, financial, financial controls, financial operation, financial statements, forecasting, funds, general ledger, grants, Human Resources, HR, Director, managing, Mental Health, Office, outlook, organizational, payroll, P.C., personnel, quality, quality assurance, quality control, reporting, research, supervisor, tax planning, annual reports, year-end.      Education      Bachelor of Science     1996       New york institute of technology   City  ,   State  ,   USA             MBA  :   Finance   1998       New york institute of technology   City  ,   State  ,   USA             Experience      Finance Controller   08/2010   to   09/2017     Company Name   City  ,   State       ¬†¬† Managed team 100 professionals.     ÔøΩ Oversees accounting and financial activities¬†     ÔøΩ Managed all general ledger activity, reporting systems, GAAP standardsÔøΩ     ¬† M  onitored timely and accurate monthly, quarterly and year-end closing process    ÔøΩ Prepared company forecasts and budget    ÔøΩ¬†Coordinated, monitored, and supported taxation requirements in compliance with and knowledge of governmental regulations and requirements    ÔøΩ¬†Managed and tracked the revenue of invested assets to ensure compliance with company policies and investment guidelines.           Administrator   10/2008   to   09/2017     Company Name   City  ,   State       Manage the 32-person Corporate Practice Group which specializes in the taxation and tax planning for corporations and sole proprietor-ships.  Wrote comprehensive practice manual for payroll taxation practice.  Analyzes financial statements of major corporations, large domestic and investment companies and broker/dealers to evaluate credit quality for commercial lending decisions.  Prepare Credit Approval Summaries on client's financial position in light of current economic conditions and future business outlook.  Direct and implementation of financial operation, budget preparation and administration, audit, taxation,  monthly closing of books of record, account reconciliation, and journal entry adjustments.  Prepares monthly, quarterly, and annual reports summarizing and forecasting business activities and financial position on income and expenses.  Develops  financial statements, analyzes business trends and daily operating costs.          Manager of Finance   02/1997   to   12/2006     Company Name   City  ,   State       Improved collections through the development of receivables performance measurement system to which project supervisor are held accountable.  Upgraded the accounting department including personnel, job descriptions and financial controls to meet the requirements of a growing organization.  Assisted external auditors in performing year-end audits.  Monitored, reviewed and evaluated budget projections, grants / budget vs. actual day-to-day expenses, and provided advice on budgetary opportunities to address anticipated / projected shortfalls on an ongoing basis.  Provided quality assurance audits to maintain process quality control plans.  Assisted management in the development of long-term strategies and organizational implementation plans.  Acted as lead on monthly budget   projections and related research activities.  Researched, developed, and implemented budgetary strategies designed to effectively and efficiently accomplish the hospital's mission.  Worked as hospital  / department liaison between the National Institute of Health (NIH), New York State Office of  Mental Health (NYSOMH), New York City Department of Health and Mental Hygiene (NYCDMH),  and private funded research contracts, training grants (NIH) T32 research related specific purpose funds.          Controller   02/1990   to   12/1996     Company Name   City  ,   State       Established line of credit used in financing working capital requirements.  Implemented departmental budget vs.¬†  actual reporting system.  Consolidated branch accounting operations resulting in staff reduction.  Improved P.C.-based general ledger and Account Payable software to improve reporting.  Submitted monthly financial statements to Board of Director (BOD).  Supervised four (4) direct and fifteen (15) indirect reports.  Served as point of contact while managing key relationship with New York City Department of Health and Mental Hygiene (NYCDMH), banks, hospitals, universities, and other establishments to support service contract delivery and administration.  Assumed additional responsibilities as needed, including oversight of Human Resources (HR), front desk, administrative staff, and IT functions.  Presided over facility expansion and acquisition projects with direction of financial and budget forecasting and analysis, cost approval, contract negotiations, and associated functions.       "
FINANCE,"         FINANCE MANAGER       Summary    Confident and sales-oriented Finance Manager with over three year experience and track record of sales success.
*Exceptional professional selling skills enhanced by leadership and refined by a formal education and specialized sales-related training.
*Incomparable customer service and unique interpersonal skills.
*Excellent team player and can work independently with little direction, resourceful and high energy personality.
*Highly flexible and adaptable to dynamic needs, effective problem solver, facilitator.
*Proficient with ADP, Reynolds & Reynolds, UCS and DealerTrack          Experience     11/2003   to   05/2004     Finance Manager    Company Name   Ôºç   City  ,   State      Demonstrated continuous growth and achievements within the automotive industry.  Solid business insight with the ability to ascertain needs for customers to increase profits.  Tracked and disbursed all loans in a timely manner, communicated full contract disclosures, and accurately controlled paperwork flow.  Maintained a strong working relationship with all lenders for four franchises.         02/2002   to   10/2002     Finance Manager    Company Name   Ôºç   City  ,   State      Developed a strong rapport with customers to ensure satisfaction.  Identified needs of customers to proactively sell products to meet their needs and exceed Florida quotas.  Excellent rapport building, skillful presentation, and effective closing skills.  Extensive professional training in the areas of sales, relationship building and leadership.         03/2001   to   02/2002     Finance Manager    Company Name   Ôºç   City  ,   State      Efficiently analyzed all personal lines of credit to determine acceptability.  Provided and/or coordinated full loan service functions for customers.  Ability to work productively with all levels of the organization to add value and consistently contribute to the team.         04/2000   to   03/2001     Senior Credit Representative    Company Name   Ôºç   City  ,   State      Demonstrated strong project management skills through competent management of 26 sales centers' accounts in the Florida Division.  Implemented a process improvement system to assist in reconciliations.  Prepared customer billing and developed reports weekly for upper management.          Education     1999     Bachelors of Business Administrations  :   Accounting    MERCER UNIVERSITY   Ôºç   City  ,   State      Accounting        Skills    automotive, billing, closing, credit, leadership, process improvement, project management, rapport, relationship building, sales      Additional Information      Personal and professional references available upon request     "
FINANCE,"         FINANCE MANAGER         Summary    Detailed oriented Finance Manager who is adapt at meeting dealership and customer expectations. A proven top producer track record of at least 15 years in the automotive and F&I department. Consistently exceed monthly goals by dealership. Top producer in all past dealership employment, while maintaining CSI scores above company standards. Excel at accurately and timely funding of both paper contracts and Econtracting. Well trained in menu selling of vehicle service contracts, maintenance, and aftermarket products. Compliant Skilled at tracking customer balances, approving loan applications, and verifying customer information. Specialize in establishing productive relationships with customers seeking finance options. ¬†Looking forward to harnessing all existing skills and aligning it with a company that has long term success and upward mobility.      Highlights          Solid knowledge of financing procedures and credit options within the auto industry           Ability to offer a variety of financing options to customers  Adapt at effectively supervising smaller and larger staffs      Ability to establish and maintain an updated customer database  Proficient at working well independently and in a team environment  Extensive internal and external communication and organizational skills            Accomplishments      Top Finance manager of the year for the past 2 years.  2002 salesman of the year 2003 Closer of the year, was presented with a Rolex watch  Top producer from salesman to sales manager (can provide numbers for your review)  Averaging $2,000 gross profit per unit sold  Hit all mandatory penetrations every month.        Experience      Finance Manager  ,   08/2012   to   Current    Company Name   Ôºç   City  ,   State      Develop loan packages for lenders and maintain accuracy in all paperwork   Analyze credit reports, verify customer employment, financial data and fiscal statements   Offer vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products, extended warranties, complete explanation of manufacturer and dealership service procedures and policies  Seek new lending institutions and maintain good working relationships to secure competitive interest rates and financing programs   Maintain profitability of the finance department while controlling expenses and maintain an excellent customer satisfaction rating             Submit paperwork to and obtain approval from finance sources on all finance deals   Work with Sales Manager to secure a reasonable profit from every sale   Check all paperwork for correct title, lien information, taxes, etc.  Establish and meet monthly objectives   Verify insurance with customers agents, obtain deposits, verify trade payoffs   Negotiate with financial institutions to get deals financed and funded   Prepare and submit DMV documentation   Proficient use of auto dealer software such as KarPower, DealerClick, Reynolds & Reynolds   Handle cash, checks and credit card payments for in house financing as well as daily transactions   Understand and comply with federal, state and local regulations that affect new and used-vehicle and finance departments preformed administrative functions such as handling phones, filing, faxing copying and data entry   Prepare contracts and Warranty forms Facilitated DMV Paperwork   Products sold included alarms, lojack, warranties, maintenance Contracts, fuel savers etc.  Familiar with loan structures, rates, and bank programs.          FINANCE DIRECTOR/SALES MANAGER  ,   09/2006   to   07/2012    Company Name   Ôºç   City  ,   State      Top nationwide numbers on both the sales desk and in finance.  Established and maintained monthly forecasted income, penetration levels, and customer satisfaction index (CSI) scores   Oversaw dealership's customer loan origination and approval process while maintaining strong relationships with prime and subprime lenders   Generated monthly, quarterly, and year end reports   Ensured that all dealership processes and procedures were followed   Analyzed credit reports, verify customer employment, financial data and fiscal statements   Offered vehicle financing and insurance to customers and provided them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies   Maintained profitability of the finance department while controlling expenses and maintain an excellent customer satisfaction rating   Established and maintained good working relationships with several finance sources, factory and otherwise   Submitted paperwork to and obtain approval from finance sources on all finance deals   Checked all paperwork for correct title, lien information, taxes, etc.  Established and met monthly objectives   Verified insurance with customers agents, obtained deposits, verified trade payoffs   Negotiated with financial institutions to get deals financed and funded Prepared and submitted DMV documentation  Proficient use of auto dealer software such as KarPower, DealerClick, Reynolds & Reynolds  Understood and complied with federal, state and local regulations that affect new and used-vehicle and finance departments   Familiar with loan structures, rates, and bank programs.  Managed finance department  ¬†Responsible for dealership being contractually and legally compliant   Worked directly with the Manufacturer to insure compliance training was implemented   Compliance with all DMV contract law   Implementing and training finance staff while maintaining an incredible profit center for the dealership.          Sales Manager  ,   05/2001   to   09/2006    Company Name   Ôºç   City  ,   State      High volume dealership selling 250-300 cars a month.  Managed a team of 6-8 salesman, motivated, trained, and set goals.  Forecasted goals and objectives for the department and strived to meet them   Established recommended sales and profit objectives   Established personal income goals that were consistent with dealership standards of productivity, and devised a strategy to meet those goals   Stayed abreast of incoming inventory, features, accessories, etc., and how they benefit customer   Attended managers meetings and training as requested   Reviewed and analyzed actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively   Knowledge of all federal, state and local laws which govern retail auto sales   Interacted with all departments to realize customer satisfaction goals   Recruited, hired,managed, and monitored the performance of all vehicle sales employees   Supervised the efforts of a salesperson to enhance the image and customer satisfaction ratings of the dealership   Monitored and analyzed salespeople's performances   Assisted salespeople closing deals   Communicated with salespeople to ensure that dealership policies and procedures a were understood and followed   Maintained a timely owner follow-up system              Owner/CEO  ,   07/1995   to   05/2001    Company Name   Ôºç   City  ,   State      Founded and successfully developed a mid-level nutritional internet business   Marketing and Advertising  Performed accounting functions; accounts payable, accounts receivable, invoicing, monthly account reconciliation, and bank deposits   Web-Site Development   Handled all bill collections and credit inquiries Arranged and conducted staff meetings   Managed all employees and staff Domestic & International Shipping/Packaging   Responsible for maintenance of equipment and company vehicles.          Skills    Career minded personality with expertise in sales and management.¬† Strong communication and customer service skills. Experience in creating a positive sale environment.¬† Finance Director experience, strong attention to detail and follow up skills.¬† Administrative duties, preparing contracts, account reconciliation, accounts payable/receivable, credit, e-commerce, invoicing, marketing, windows applications, organizational skills, public relations, web-site development, web marketing.      Education        Business/Marketing Business/Marketing Business Administration  ,  1985    Coeur d'Alene High School           Business/Marketing Business/Marketing Business Administration           Business Administration Business/Accounting  ,  1987    North Idaho College           ¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬† Business Administration Business/Accounting           Business/Accounting      Trend Business College           Business/Accounting Graduated with Honors      "
FINANCE,"         FINANCE MANAGER         Summary     Efficient, dedicated, hard-working Financial Manager skilled at consistently meeting strict deadlines, paying high attention to detail and effectiveness when reporting to senior management. Extensive experience in budgeting, forecasting, strategic planning and analysis.       Experience      Company Name     March 2003   to   Current     Finance Manager   City  ,   State      Serving as a business and financial advisor to a portfolio of ten trade show teams by working closely with Senior Management, Industry Vice Presidents, and Sales Directors,  as well as the Operations, Registration, Marketing, and Conference departments   Prepare detailed show budgets, monthly financial forecasts, strategic plan projections, and financial analysis of the P&L's for ten trade shows.¬† Manage these tasks effectively to complete on a timely basis, and within strict deadlines   Analyze show revenue and expenses versus budget/forecast and provide analysis on variances.¬† Review general ledger accounts, prepare journal entries and support schedules as needed to discuss findings with show management   Perform due diligence for potential business acquisitions, and then prepare and present the financial models to Senior Management   Assist Show Management with decisions relating to exhibit space, advertising and media product pricing, as well as customer package creation and pricing   Review and approve all purchase orders, vendor invoices, and expense reports relating to shows and ensure all documents are in accordance with company policies   Monitor sales and marketing results against established milestones and expense commitments relating to new show launches   Review key business contracts related to events and provide guidance and information on financial and non-financial matters to event teams   Manage onsite trade show financial needs which includes establishing banking requirements, preparing and reconciling financial documents onsite, and training and supervising cashiers and temporary help at the show   Partner with and maintain professional relationships with key association and business partners within trade show events   Created and implemented financial reports which detail customer packages sold by show teams.¬† These reports are mainly used by Finance, Sales and Operations teams   Redesigned and streamlined the Show Set Up Process that is used by Finance, Accounting, and Sales departments   Monitor accounts receivable and assist collections and sales with determining collectability   Collaborate with Reed Exhibitions France on cross border events held in the U.S.¬† Provide financial support on these events and assist with onsite
event needs   Assist in the interviewing process for new team members, as
well as help train new staff accountants and finance managers within the
 department   Streamlined and automated Interim and Year-End audit process
 for the finance and accounting departments which made it more effecient for the auditors to review reconciliations and financials          Company Name     June 2000   to   June 2001     Portfolio Administrator   City  ,   State      Managed, tracked and ensured the integrity of financial data for over 70 portfolio companies Communicated and interfaced with CEO, CFO, COO of the portfolio companies and discussed quarterly financial updates, stock splits, fundraising and cash flow   Project manager for the company's quarterly meetings which entailed the maintenance and updating of information on the financial performance and the business status of the portfolio companies   Analyzed financial statements and created reports for management which were used to formulate future investment strategies Primary liaison between all levels of management of the portfolio companies and the private equity division of Bowman Capital.          Company Name     October 1998   to   June 2000     Staff Accountant   City  ,   State      Prepared monthly, quarterly and yearly financial statements for consolidation process, which included the balance sheet, profit and loss statement and cash flow statement.  Assisted in streamlining and automating our consolidation and reporting process using the Peoplesoft system.  Performed monthly financial statement analysis and account reconciliation's and developed and presented conclusions to management.  Assisted Investor Relations by providing financial information to support sales press releases.          Company Name     October 1996   to   October 1998     Advanced Staff Auditor   City  ,   State      Performed financial statement audits for high-tech, food and beverage, financial services, health care, manufacturing and telecommunication clients.  Identified accounting issues, utilized technical knowledge, research skills and analytical abilities to determine proper accounting treatment and ensure compliance with GAAP.  Analyzed internal control procedures to determine audit risk and to assist clients in strengthening their control procedures.  Provided suggestion to management for improving their internal operations.  Used strong organizational skills, detailed documentation and computer proficiency to record the procedures, results and conclusions of testwork.          Education      University of Massachusetts -Amherst, MA     1996       BBA  :   Accounting     Graduated Cum Laude  Overall GPA: 3.3          Skills      Financial statement analysis, budgeting, forecasting, strategic planning, financial modeling, strong communication, interpersonal and organizational skills   Computer skills in the following areas:¬† Microsoft Access, Excel, MicroSoft Office, Microsoft Outlook, Powerpoint, Microsoft Word, Onyx, PeopleSoft, Citrix     "
FINANCE,"         FINANCE MANAGER           Summary     Flexible Accountant who adapts seamlessly to constantly evolving accounting processes and technology. Adept at budget forecasting, financial reporting, Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes.       Highlights          Financial statement analysis  Analytical reasoning  Strength in regulatory reporting  Account reconciliation expert  Complex problem solving      Effective time management  Excellent managerial techniques  Strong organizational skills  Superior research skills  Flexible team player            Accomplishments     Reviewed processes and identified inadequate.          Experience      Finance Manager    May 2008   to   Current     Company Name   -   City  ,   State      Supervision of Accounting employees including hiring, coaching, training and completing employee evaluations in a timely manner.  Develop and generate daily, monthly, quarterly and year end processes and preparation of financial statements and related management reports.  Coordination and management of daily cash transfers.  Maintain general ledger accounts in balance with sub-ledgers.  Approve all A/P expenditures and G/L adjustments.  Analyze and review expenditures compared to budget.  Maintain accounting control procedures.  Communicate with staff and members efficiently and timely.  Assist Internal and external auditors in completing audits.  Improve, redesign and re-engineer existing accounting systems.  Team Member of Security Committee and Business Continuity 		Committee.  Received over 20 awards for going above and beyond and saving the Credit Union money.          Financial Analyst II    November 2000   to   April 2008     Company Name   -   City  ,   State      Produced financial information for billing and reporting for Federal, State and County contracts.  Performed general ledger reconciliation and prepare any correcting entries.  Reconciliation of 35 bank accounts from multiple banking entities.  Tracked and reconciled Long and Short Term Debt.  Liaison to program management with respect to financial information, contract compliance and budgetary matters.  Reviewed and monitored the preparation of audit schedules for any required Agency audits.  Assisted the Director of Finance in developing budgets and with budgetary analysis.  Improved, redesigned and re-engineered existing accounting systems.  Coordinated conversion of new computer software and hardware.  Member of the Internal Loan Committee providing review and approval of Micro Business Loans.  Responsible for the daily operation and supervision of the A/P Department.  Named Employee of the Month.          Corporate Accountant    August 1998   to   October 2000     Company Name   -   City  ,   State      Developed and monitored operating and capital budgets.  Managed and reviewed all functions regarding financial statement preparation.  Provided analysis, produced reports and developed specialized reports for management.  Managed, reviewed and approved A/P and A/R.  Performed all general ledger reconciliation.  Assisted H/R Director with P/R transactions and functions.  Provided work direction and review to less experienced associates.  Improved, redesigned and re-engineered existing accounting systems.  Coordinated conversion of new computer software and hardware.  Provided support and assistance to Corporate Controller.  Named Employee of the Month.          Resort Revenue Manager    July 1991   to   August 1998     Company Name   -   City  ,   State      Managed revenue department which audited 10 restaurants, Adult and Kids Ski Schools, 8 retail outlets, The Crested Butte Marriott Hotel (252 suites ), The Sheraton at Crested Butte (300 rooms) and various vacation rental properties.  Responsible for hiring, training and disciplining up to 20 associates.  Responsible for the security and accurate processing of large sums of currency and credit cards from multiple resort operations exceeding $250,000 daily.  Ensured timely and accurate bank account reconciliation for various corporate entities between multiple banking organizations.  Coordinated the transfer of funds among multiple bank accounts.  Managed, reviewed and approved high volume of A/P and A/R transactions and inter-company allocations.  Managed and reviewed all functions regarding financial statement preparation.  Prepared audit work papers for corporate auditors.  Provided support and assistance to Controller.  Assisted with conversion of new computer software and hardware.  Member of Wage Committee, Leadership Committee and the Software Design Committee.  Received awards for Associate of the Week, Team of the Week, Team of the Month and Special Project of the Month.  EQUIPMENT/SKILLS Computer Literate.  Solid working knowledge of accounting/auditing principles and procedures.          Education      Accounting Associate Degree        Barnes Business College                  Skills    account reconciliation, Accounting, accounting systems, A/P, Agency, auditing, balance, banking, billing, budgets, budget, coaching, hardware, Computer Literate, contracts, Controller, conversion, Credit, direction, engineer, Finance, financial, financial statement preparation, preparation of financial statements, funds, general ledger, general ledger accounts, hiring, Leadership, Director, money, processes, program management, reporting, retail, Software Design, Supervision   "
FINANCE,"         FINANCE MANAGER           Highlights          Essbase  PeopleSoft  Tableau  Access  Excel  Hyperion              Experience      Company Name     July 2014   to   Current     Finance Manager   City  ,   State      Develop financial models for Professional Lab Services (PLS) management team and assists in the preparation of business cases for new lab management deals.  Reviews deal models and underlying assumptions to ensure effective financial decisions are being made.  Spearheads monthly actual to budget financial analysis and capital expenditure review for managed labs.  Leads an investigation team that audits deals that are not meeting financial expectations and presents findings with provides recommended solutions to senior leadership.  Streamlined and standardized monthly financial reporting for all existing managed labs.  Presents quarterly financial results and outlook to General Manager, PLS and regional senior leadership.  Established deal tracking mechanism to track financial performance compared to the deal model.  Coordinates with business partners to build annual budgets and quarterly forecasts for existing managed labs and projects future revenue/OM growth.  Reviews business cases for incremental capital expenditure requests for existing managed labs.  Develops PLS department annual cost budget and reviews with General Manager, PLS and Senior Finance Leaders.          Company Name     June 2012   to   July 2014     Senior Financial Analyst   City  ,   State      Partnered with the region's Operational Leadership Team and provided financial support to each function by reviewing functional P&L results, FTE/productivity trends, invigorate cost savings, and addressing ad hoc requests.  Performed monthly P&L trend analysis for a $1.5 Billion region, ensuring the accuracy of the financial statements and communicated key drivers of variances to budget to the Regional Finance Director.  Review journal entries and reconciliations prepared by Centralized Accounting to ensure accuracy.  Built and automated budget/forecasting models to ensure accurate and efficient updates to forecasts.  Lead the headcount and Salaries, Wages, and Benefits forecasting for a region of 5,000 employees and conducted a monthly review with the region's Operational Leadership Team.  Budgeted, forecasted, and monitored the region's monthly supplies expense, including analyzing overall cost per requisition, client supply cost per requisition, and allergen volume trends.  Forecasted and budgeted monthly operating expenses including Automobile, Shuttle, Rent, Telecommunications, Utilities, and Depreciation.  Prepared the daily specimen volume report for the region, including forecasting volume cycling and analyzing trends.  Spearheaded the region's cost of testing update initiative and communicated results to the Regional Finance Director and Corporate Pricing.  Budgeted, forecasted, and monitored the region's capital spending.  Regional Fixed Asset subject matter expert, coordinating the addition, transfer, and disposal of assets.  Developed and implemented new processes to improve internal controls and gain efficiencies.  Supported the Regional Finance Director and process owners during Internal Audits and SOX testing.  Indirectly managed/mentored one individual.          Company Name     November 2010   to   June 2012     Senior Auditor - Internal Audit   City  ,   State      In-charged and performed audits of domestic and international business units.  Supervised 2-5 Staff and Senior Auditors, provided on the job training, established time frames for task completion, and communicated key objectives and goals.  Headed Foreign Corrupt Practices Act (FCPA) auditing for the company consisting of interviews with international Business Unit senior management and testing procedures.  Worked with Legal Counsel on remediation of control deficiencies and FCPA policy violations identified.  Conducted audit planning, including risk assessment, scoping, budgeting resource needs, assigning work areas, and scheduling audit timing.  Updated audit work programs to better address potential risks within business processes.  Wrote internal audit reports, rated the audit findings based on risk, determined the report opinion based on audit findings, and provided management with an effective recommendation.  Implemented the use of data analytic procedures, increasing the efficiency and effectiveness of audits.  Managed one direct report, ensuring successful career development.          Company Name     August 2008   to   November 2010     Senior Auditor   City  ,   State      Performed financial audits of SEC corporations and governmental entities.          Education           May 2008       Bachelor of Science  :   Business Administration    GPA:   GPA: 3.95    Business Administration GPA: 3.95 Seton Hall Varsity Swim Team: NCAA Division I, Big East Conference        Seton Hall University     December 2009       MS  :   Professional Accounting    City  ,   State      GPA:   GPA: 3.94    Professional Accounting GPA: 3.94        Skills    Accounting, ad, auditing, Benefits, budgeting, budgets, budget, business processes, client, drivers, Essbase, senior management, Finance, financial, financial analysis, financial audits, Develop financial models, financial reporting, financial statements, forecasting, functional, General Manager, Hyperion, Internal Audits, internal audit, international Business, Leadership, Legal, Director, Access, Excel, outlook, PeopleSoft, Pricing, processes, risk assessment, SOX testing, scheduling, Tableau, Telecommunications, trend, Utilities   "
FINANCE,"         FINANCE DIRECTOR       Summary     Marketing Manager accomplished in all aspects of campaign development, including copywriting and editing, list selection, email, social media marketing and production. Excited to grow with a company that is innovative, groundbreaking and revolutionary in the fields of journalism and social media.        Education     2015     Bachelor of Arts  :   Journalism    Southern Illinois University    Ôºç   City  ,   State  ,   US           2012     Associate of Arts  :   Creative Writing    Lincoln College   Ôºç   City  ,   State  ,   US            Leadership Experience       Advocate , Sisters Interacting Successfully                        August '12 -'14   Center of Inclusive Excellence, Southern Illinois University  ¬†    Mentor minority freshman women through their first year at the University  Create programming that would aid in the esteem and retention of SIS participants   Liaison between first year students and resources on campus.      Vice President , Blacks Interested in Business                August  '13 - '14   College of Business, Southern Illinois University     Managed the progress of committee chairs, while maintaining positive professional relationships with other organizations on campus.  Serve as contact personal for the Minority Student Leadership Council.  Speaker of the House during service events  Created events that expanded beyond the College of Business into the Communications Department.      ¬†   Finance Director , Minority Student Leadership Council       October '12   Southern Illinois University     Liaison between Blacks Interested in Business and the Council.   Created fundraising events to sponsor annual conference  Allocated the councils finances to different committees for a productive annual conference  Ensured financial responsibilities were being met on a weekly basis.   Advocated for the council for funding from the university , raised $2000.     ¬†   Fundraising Director , Blacks INterested in Business          August    '12   College of Business, Southern Illinois University     Created Black Businessmen Banquet, that honored minority entrepreneurs from Carbondale, IL.  Hosted product sales of merchandise for the organization.  Created the 5 Points Program, which awarded finances to other organizations on campus that accomplished the 5 major points of B.I.B without hesitation.         Experience     10/2012       Finance Director     Company Name   Ôºç   City  ,   State      Liaison between Blacks Interested in Business and the Council.   Created fundraising events to sponsor annual conference  Allocated the councils finances to different committees for a productive annual conference  Ensured financial responsibilities were being met on a weekly basis.   Advocated for the council for funding from the university , raised $2000.         08/2012   to   Current     Advocate     Company Name   Ôºç   City  ,   State      Mentor minority freshman women through their first year at the University  Create programming that would aid in the esteem and retention of SIS participants   Liaison between first year students and resources on campus.            08/2013   to   01/2014     Vice President     Company Name   Ôºç   City  ,   State       Managed the progress of committee chairs, while maintaining positive professional relationships with other organizations on campus.  Serve as contact personal for the Minority Student Leadership Council.  Speaker of the House during service events  Created events that expanded beyond the College of Business into the Communications Department.          Skills     Creative Writing   Public Speaking  Social Media Savvy   Event Planning    "
FINANCE,"         FINANCE OFFICER         Professional Summary    To attain a full-time position in the accounting and finance field where I can utilize the concepts I have learned and the experience I have gained to add value to the company. 25 years of work experience. Fields of expertise include government accounting, auditing and budget management.
Assigned as Finance Officer and Acting Bureau of Internal Revenue Representative for 8 ¬Ω years at the Philippine Consulate General, San Francisco. Succeeded in increasing BIR income tax collections by 500%.
17 years with the Philippine Department of Tourism as an Administrative and Finance Officer. Responsible for finance & budget management.
Outstanding organization skills and excellent communication skills. Detail oriented and dependable team player.      Skills                    Work History      Finance Officer  ,     01/1997
                            to   04/2014     Company Name   ‚Äì   City  ,
                          State      Managed working funds of the office.  Maintained general ledger of the office.  Reconciled sub-ledgers to general ledger account.  Reviewed financial status to ensure there are no discrepancies.  Prepared monthly financial statements such as reports of disbursement, liquidation report and bank reconciliation.  Prepared annual budget analysis and proposal.  Prepared bi-monthly payroll to four staff.  Reviewed and processed accounts payables.  Assisted internal auditors during audits.  Researched accounting and audit issues and complied accordingly with generally accepted accounting principles.  Maintained and regularly updated inventory of promotional materials.  Handled maintenance and procurement of office equipment and office supplies.  Processed personnel records consisting of computation of leave credits, submission of daily time records, and leave of absences.  Attended various travel shows to promote the Philippines as one of the best tourism destination in Asia.  Handled logistics during big events such as finding the right venue, caterers, performers, sound system among others.  Organized familiarization tours targeting mainstream tour operators in raising awareness that the Philippines is a great tourism destination.         Tourism Assistant  ,     01/1994
                            to   01/1997     Company Name   ‚Äì   City  ,
                          State      Handled accounting and financial reports.  Entertained visitors of the Tourism Director.  Answered phone inquiries and mailed brochures and promotional materials they requested.  Processed personnel record consisting of computation of leave credits.  Assisted on various functions of the office when needed.         Finance Officer and Acting BIR Representative  ,     06/1985
                            to   12/1993     Company Name   ‚Äì   City  ,
                          State      Managed Consulate funds averaging $600,000 per month.  Transferred funds among other foreign offices averaging $50,000 per transaction.  Coordinated activities for fiscal agents (Bureau of Internal Revenue, Department of Foreign Affairs and Commission on Audit) who visited San Francisco.  Dealt with local banks and other Finance Officers within San Francisco in particular and the whole USA in general.  Handled accounts payable.  Prepared monthly financial report such as disbursements, status of working funds and bank reconciliation.  Prepared annual reports such as budget proposal, comparative report of collection, statement of income, statement of expense and statement of working funds.  Checked and receipted daily collections and prepared daily deposits.  Prepared bi-monthly payroll for 40 staff.         Account Examiner  ,     01/1980
                            to   01/1985     Company Name   ‚Äì   City        Examined financial reports of Foreign Service posts such as New York, Stockholm, Pakistan and San Francisco.  Prepared reports of disbursements and collections of the above-mentioned posts.  Liquidated cash advances of assistant secretaries and ambassadors.  Acted as Finance Officer of UNGA (United Nations General Assembly) and UNCLOS (United Nations Law of the Sea).  Entertained phone inquiries.         Education      Completed US Individual Income Tax Course by H& R Block
1982 - Passed, Philippine CPA Board Exam  :     1 1994           Bachelor of Science  :   Commerce Accounting  ,
                          1 1975     University of Batangas (formerly Western Philippine Colleges)   -   City      Commerce Accounting           1 1     Junior Philippine Institute of Accountants   -                Affiliations    Philippine Institute of Certified Public Accountants
Government Association of Certified Public Accountants
2      Skills    accounting, accounts payable, accounts payables, Assembly, bank reconciliation, brochures, budget analysis, budget, bi, CPA, Finance, financial, financial statements, funds, general ledger, inventory, Law, logistics, Director, Excel, Microsoft Office, office, Power point, Publisher, Word, office equipment, payroll, personnel, procurement, promotional materials, proposal, QuickBooks, San, sound, Tax, phone, annual reports   "
FINANCE,"         FINANCE SPECIALIST       Summary    To be able to join an organization where I can utilize my proficiency with accounting principles, along with a flair for accuracy towards performing my duties.        Experience      Finance Specialist     Nov 2014   to   Jan 2015      Company Name         One of the nation's largest owners and managers of high-quality residential housing representing a diverse mix of multifamily, military and student communities.  Salary: USD15 per hour          Hours: 40 hours per week
During the short term I have worked with Balfour Beatty, I have done the processing of vendor invoices, processing of monthly rental payments, handling of the petty cash fund, reviewing and checking of the BAH Reconciliation of outgoing residents prepared by the Resident Specialist; assists outgoing residents in their out processing - such as booking their pre-inspection and inspection dates; assists prospective and existing residents with their inquiries in person or on the phone; fetching the office's mails and distributing the same; collection of rental due from the military residents that did not opt for allocation in their pay slips; processing of credit card payments of civilian residents.         Financial Accountant     May 2008   to   Sep 2011      Company Name         A part of Leighton Asia, which is a member of the CIMIC Group - one of the world's leading international contractors and the world's largest contract miner.  Salary: PHP63,000 monthly (USD1,260)
          Hours: 40-44 hours per week
As the company's Financial Accountant, I worked directly under the Finance and Administration Manager.  I was delegated various tasks relating to general accounting and financial reporting.  On the general accounting side, I supervise the input of financial data on the company's books.  Every end of the month, I oversee the closing of the books, making sure that all events that happened during the month are complete and accurate.  I manage the billings to our clients and follow through so that collection is made on time to ensure that the Company has the appropriate funds to settle the payables with subcontractors and other suppliers, salaries of the employees, and other expenses.  On the financial reporting, I prepare detailed reports with supporting schedules such as 15-month expenditure budget with estimates and variations analysis, cash flows, Financial Packages and various management reports as are required by the head office.  All of these are part of the monthly, quarterly and annual reporting packages that the Finance Manager uses during the monthly management meetings held at the Hong Kong Head Office.  At every end of the Company's fiscal year, I prepare the Company's Financial Statements and Tax Returns and submit the same on time to the Securities and Exchange Commission and the Bureau of Internal Revenue.  I am also the direct contact of the Company's external auditors in all of their queries and needs during the course of their audit of the Financial Statements.  The experience I gained from SGV & Co.  has made me confident in fulfilling this scope of my work.  Other responsibilities I had were safekeeping of the petty cash fund, important contracts and high value checks; maintaining files of project contracts, quarterly balance sheets and income statements; assisting in the internal audit of the Head Office; assisting in the procurement of PCAB (Philippine Contractors Accreditation Board) License - licensing of construction contractors; assisted in the audit conducted by the Bureau of Internal Revenue.  During my time with the Company, I was consistently recognized for my ability to work under pressure and meet deadlines.  I was able to cut down overtime work of the Accounting Department because of the efficiency of the workbooks I have developed that helped me in finalizing reports and analysis while maintaining the essence of the structures of the reports required by the Hong Kong Head Office.  I always met my deadlines but have worked with accuracy, completeness and integrity all the time.         Associate Auditor     Nov 2006   to   May 2008      Company Name         Established in 1946 and became a member practice of Ernst & Young Global Limited on June 6, 2002.  SGV & Co.  is the Philippines' largest multidisciplinary professional services firm while Ernst and Young (EY) is a global leader in assurance, tax, transaction and advisory services.  PHP19,500 monthly (USD390)
          Hours: 40-60 hours per week
After passing the Philippine CPA Licensure Examination on October 2006, I started working with SGV & Co.  It has equipped me with flexibility to work with a wide range of professionals through my interaction with the clients' employees in different industries.  I have participated in the financial audit of various companies where I have utilized my ability to work under pressure and meet deadlines accordingly.  I have worked as an individual on some clients and as part of a group on other clients.  In one of my individual tasks, I was able to isolate a management error in the way the Company has presented one of their major accounts and was able to formulate a solution to adjust the account and avoid future errors.  This has enabled my Senior to trust that I can work diligently and as a consequence I was assigned one of the group's largest client.  I have also observed different year-end inventory count procedures conducted by various clients to ensure the accuracy of the inventory that they report in their Financial Statements.  Sicangco, Menor, Villanueva & Co., CPAs
One of the largest and trusted accounting and auditing firms in the province of Pampanga in the Philippines.         Audit Staff     Apr 2005   to   Jun 2005       Daily allowance of PHP50
          Hours: 40 hours per week
During my senior year in college, I have undergone on-the-job training for audit.  I have assisted in the financial audit, review and evaluation of systems of control and other related professional services of various companies.         Education and Training      Bachelor of Science  ,   Accountancy Philippines   2006     Holy Angel University         Accountancy Cum Laude Philippines       Skills    Accounting, general accounting, auditing, balance sheets, billings, budget, closing, contracts, CPA, credit, client, clients, Finance, Financial, Financial Accountant, financial audit, financial reporting, prepare the Company's Financial Statements, Financial Statements, funds, PHP, inspection, internal audit, inventory, meetings, Exchange, Office, payables, procurement, quality, maintaining files, reporting, Securities, tax, Tax Returns, phone, year-end     "
FINANCE,"         FINANCE ASSISTANT       Professional Summary    Customer Service Rep/Administrative Assistant with  6 years of experience in a sensitive corporate environment. Outgoing and detail-oriented, Proficient at building and maintaining personal and professional relationships. Associate's Degree in English.      Experience      Finance Assistant   09/2016   to   08/2017     Company Name   City  ,   State      Responsible for overseeing and organizing customer files. Maintained confidential customer and company information. Established strong relationships with our accounting, sales, and managers. Packaged customer contracts with all required documents to go out to different lenders for financing. Maintained strong relationships with lender representatives.         CSR   04/2016   to   09/2016     Company Name   City  ,   State     Responsible for making sure that the applicant was verified and met all requirements to be approved for the loan, all information on applications were correct. Made bank deposits daily. Maintained adequate cash supply in cash drawers in multiple checkout stations. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Accurately logged all daily activity with customers who were due, and over due.        Title Clerk   10/2015   to   02/2016     Company Name   City  ,   State     Processed car deals, verified costs including reconditioning and equipment add-ons. Managed all information regarding motor vehicle registration including legal and state-required documents. Responsible for preparing all tax, title documents and payoff checks for new vehicles and trade-ins. Posted vehicle sales and purchases.¬†Cut checks for vehicle purchases from auction dealers and customer referrals. Created spreadsheets to log all vehicle purchases. ‚ÄãProcessed all aftermarket vehicle add ons.        Cashier/Receptionist   07/2014   to   08/2017     Company Name   City  ,   State     Managed the receptionist area, including greeting visitors and responding to busy multi-line telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Constant entering of data into database while maintaining all other duties. Receiving money, receipting, customer service and all other basic secretarial duties.        Cashier/CSR   11/2010   to   04/2014     Company Name   City  ,   State      Effectively completed procedures involving receiving, marking, and checking in merchandise.Issued receipts, refunds, credits, or changed due to customers.Assisted Managers in the day-to-day running of the store in line with Corporate Sales procedures.          Skills    Accounting, administrative, ADP, automobiles, Balance, cash deposits, cash handling, clerical, Closing, draw, financing, financial, funds, inventory, legal, legal documents, Logging, managing, marketing, Excel, Microsoft Office, Outlook, PowerPoint, Word, NSF, processing payments, printer, purchasing, reading, repairs, retail, sales, sales reports, spreadsheet, tax, telephone, telephones, year-end      Education      Associate of Arts  :   English   Spring 2014       South Suburban College         "
FINANCE,"         FINANCE DIRECTOR         Experience      Finance Director   04/2014   to   Current     Company Name   City  ,   State       Merck Global Capital Investment Planning & Reporting.  Responsible for the forecasting, planning and reporting of Merck Capital Investments (2014 Budget = $1.7B) in support of all divisional areas.  Harmonize and streamline capital project tracking and approval procedures.  Led a total team of 12 professionals, having both Finance and Engineering backgrounds.          Finance Director   01/2013   to   03/2014     Company Name   City  ,   State       Americas & Merck Consumer Care Mfg Operations Responsible for the development of budgets, forecasts, long range plans, inventory & capital reporting for all manufacturing plants in North America (gross spend of ~$1B), and for my first 3 months, Latin America Oversaw a '14 budget that delivered 10% labor & overhead standard cost productivity Developed a clear, highly collaborative budget COGS review process with MCC Finance to ensure transparency and integrity in the MCC-specific productivity handoff.  Led a total team of 18 professionals, spanning the US, Puerto Rico and Canada.          Associate Finance Director   04/2011   to   12/2012     Company Name   City  ,   State       Biologics Product Lifecycle & Sourcing / BMSC Oversaw the development of the annual budget, quarterly forecasts (total consolidated budget = $165M) for the Biologics Commercialization area, which focuses on bringing product mfg processes from the lab scale to commercial production scale; analyze financial variances & performance trends and communicate issues to the VP, Biologics Mfg and Exec Director, BMSC.  Provide financial & economic analysis to support strategic decisions for Merck's biologics programs, including production siting analysis (i.e.  make vs buy), capital expenditures, market entrance strategies and cost reduction initiatives Regularly collaborate with and influence colleagues from multiple areas including Supply Chain Management, Procurement, Marketing, and Tax to deliver beneficial recommendations to Merck Sr.  Leadership Serve as the primary Merck financial liaison for a key contract manufacturing relationship Lead and develop a staff of 1 Sr.  Financial Analyst.          Finance Manager   02/2008   to   03/2011     Company Name   City  ,   State       Merck Manufacturing Division (MMD) Planning, Reporting & Analysis Oversaw the development of the MMD annual budget, quarterly forecasts (total consolidated budget = $10B, having $2B direct P&L impact); analyze financial variances & performance trends and communicate divisional issues to the President, Merck Manufacturing and his direct reports.  Established process and tools required for the MMD 5-yr long range operating plan.  Process focused on major business initiatives/drivers and can easily be scaled to incorporate more or less level of detail as needed Managed the annual budgeting and quarterly forecasting for MMD's Restructuring program; reviewed performance & variances with Corporate Finance management & external auditors, processed quarterly accelerated depreciation for assets totaling over $200M across multiple sites Created method to calculate manufacturing variances requiring capitalization on a global basis (impacting over 20+ sites); established variance tracking & control mechanism to ensure balance sheet accuracy and support non-current inventory reporting Served as primary point of contact with Corporate and other Merck divisions; addressed ad-hoc requests regarding audit, statutory & management financial reporting and other business needs Temporarily assumed responsibility for the MMD HQ Finance team as a result of an unexpected 4-month medical leave for the Director, MMD HQ Finance, leading a team of 2 analysts.          Finance Manager   05/2007   to   02/2008     Company Name   City  ,   State       Implemented standard financial reporting processes & procedures for the Merck Manufacturing Division.  Provided regional financial support to the North American & Latin American plants (~15 sites) for the annual budget and quarterly forecasts; prepared performance summaries and variance analyses for the Senior VP, North & Latin American Operations.  Coordinated the worldwide 2008 budgeting cycle for the Merck Manufacturing Division, including the  establishment of universal calendars, templates, guidance communications.  Supervised staff of 3 analysts.          Senior Financial Analyst   04/2006   to   04/2007     Company Name   City  ,   State       Sales & Marketing Prepared the annual budgets and numerous scenario analyses for the Cordis Neurovascular US Sales & WW Marketing groups: ~$20MM in spending.  Performed budget variance analyses to understand drivers of spending change Analyzed price-volume mix impact on sales performance, as well as royalties, sales force commissions, product pricing for potential contracts and sales reserves Simplified methodology for managing co-promotion activities with another Cordis franchise while providing adequate commissions to sales force Automated headcount reporting tools using Excel macros.          Senior Financial Analyst   06/2004   to   03/2006     Company Name   City  ,   State       Prepared the annual budgets for the West Point Quality Organization (WPQO) and Vaccine Tech & Engineering group (VTE): ~$100MM in combined spending.  Revised monthly financial forecasts based on changes in business drivers, performed variance analysis & presented financial performance metrics to WPQO and VTE Vice-Presidents and their direct reports monthly.  Implemented new Excel-based models to streamline the monthly forecast and annual budget data collection process.  Developed an Excel-based headcount reporting model for the WPQO to simplify efforts to meet corporate requirements.  Financial liaison for Six Sigma project team to determine lab supply efficiencies.  Served on Finance Recruiting teams to identify talent at the 2004 and 2005 National Black MBA Conferences.          Senior Internal Auditor   07/2002   to   06/2004     Company Name   City  ,   State       Evaluated the adequacy and effectiveness of Merck's internal control environment through identifying significant business risks and conducting detailed testing of critical business processes.  Supervised audit teams during 3-week fieldwork engagements, and prepared written reports of audit findings and recommendations for senior management.  Completed 11 audit assignments as the Auditor-in-Charge.  Recognized and shared best practices for improvement throughout Merck's worldwide operations.  Participated in audits of international subsidiaries, divisional entities, corporate, and third parties.  Developed audit recommendations and implementation plans in collaboration with entity management teams and Client Audit Directors in order to mitigate potential risks.  Worked with domestic departments and international subsidiaries to enhance their internal control documentation to assure Sarbanes-Oxley compliance.          Education      Master of Business Administration  :   Finance   May 2002       UNIVERSITY OF MARYLAND - COLLEGE PARK
Robert H. Smith School of Business    GPA:   GPA: 3.73    Finance GPA: 3.73        Bachelor of Arts  :   Chemistry Mathematics and Chinese   May 1998       NEW YORK UNIVERSITY    GPA:   GPA: 3.93 UNCF - Merck Undergraduate Science Research Scholarship for Minorities    GPA: 3.93 Chemistry Mathematics and Chinese UNCF - Merck Undergraduate Science Research Scholarship for Minorities        Skills    streamline, ad, balance sheet, Basic, budgeting, budgets, Budget, business processes, capital expenditures, Cognos, Conferences, contracts, Corporate Finance, cost reduction, Client, data collection, documentation, drivers, economic analysis, Essbase, senior management, Finance, Financial, Financial Analyst, financial forecasts, financial reporting, forecasting, Hyperion, inventory, Investments, JD Edwards, Latin, Leadership, Lotus Notes, Director, macros, managing, Mfg, market, Marketing, MBA, Access, Excel, Microsoft Office Suite, PowerPoint, Win98, Word, pricing, processes, Procurement, promotion, Quality, Recruiting, reporting, Sales, SAP, Sarbanes-Oxley, Six Sigma, Spanish, strategic, Supply Chain Management, Tax, Vaccine, variance analysis, Vista, written   "
FINANCE,"         FINANCE COORDINATOR       Summary    To acquire a position that will grant me the opportunity to contribute to the efficient operation of a firm and earn advancement through my job performance.      Highlights         Accounting systems assessment  Account reconciliations  Budget analysis  General and tax accounting   Accounts receivable professional  Fiscal budgeting knowledge  Invoice coding familiarity  Strong communication skills  General ledger accounting skills  Multi-state payroll  ADP  Federal and state tax regulations  Record-keeping  I-9 documentation  Accounts payable  Internal controls  Microsoft applications  Billing  Independent worker  Time management  Attention to detail  Exceptionally organized  Relationship building      Reliable  Excellent communication skills  Bilingual in [Spanish]  Flexible  Excellent time management skills            Accomplishments       Accounting Skills ¬†   Operated computers programmed with accounting software to record, store, and analyze information.     General Ledger Accounts ¬†   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.          Experience     06/2010   to   Current     Finance Coordinator    Company Name          Responsible for the preparation of bi-weekly payroll including retirement plans, termination, union dues as well as resolving insurance issues and deductions for 30+ employees using the Paychex system.  Maintained and entered time-keeping data for collected bi-weekly timesheets into Paychex Time and Labor system with particular focus on processing exempt & non-exempt hours, personal, vacation & sick leave.  Applied knowledge of applicable laws as related to the payroll process, including garnishment regulations, and state tax regulations. Reviewed payroll reports for accuracy prior to distribution of pay checks.  Maintained an accounts payable turnover rate of 30 days or less.  General ledger posting.  Prepared bank reconciliation.  State and City Funding Monthly Expense Reports.         09/2007   to   03/2010      Accountant    Company Name   Ôºç   City  ,   State      Responsible for the preparation of bi-weekly payroll including retirement plans, termination, as well as resolving insurance issues and deductions for 175 employees using the ADP TotalSource and ADP PC.  Maintain and enter time-keeping data for collected bi-weekly timesheets into ADP EZ Labor Management system with particular focus on processing exempt & non-exempt hours, personal, vacation & sick leave.  Apply knowledge of applicable laws as related to the payroll process, including garnishment regulations, and state tax regulations.  Review payroll reports for accuracy prior to distribution of pay checks.         04/1994   to   10/2006     Senior Accountant    Company Name   Ôºç   City        Responsible for the preparation of bi-weekly payroll including retirement plans, termination, union dues as well as resolving insurance issues and deductions for 550+ employees using the ADP system.  Maintained and entered time-keeping data for collected bi-weekly timesheets into ADP system with particular focus on processing exempt & non-exempt hours, personal, vacation & sick leave.  Applied knowledge of applicable laws as related to the payroll process, including garnishment regulations, and state tax regulations.  Reviewed payroll reports for accuracy prior to distribution of pay checks.  Interacted with employees and management on payroll related projects and inquiries including reporting of employee leave of absence, unemployment, fund allocations, payroll account reconciliation, disability and worker's compensation on a monthly and quarterly basis.  Maintained and monitored all government contracts, grants and restricted contributions to ensure all reporting requirements are met on a timely basis and review on-going budgetary discrepancies with program directors.  Prepared annual audit schedules, budgets and various financial analyses as needed.  Maintained an accounts payable turnover rate of 30 days or less.  General ledger posting.  Prepared bank reconciliation.  Successfully managed over ten state and city contracts, including preparing monthly expenditure reports, budget modifications, and year end closeouts.  Maintained account receivable analysis reports.          Education     2008     GED  :   HS Equivalence Diploma    HS for Humanities   Ôºç   City  ,   State       ‚àí High School Equivalence Diploma, HS for Humanities             Certificate  :    Principles of Accounting    Lehman College   Ôºç   City  ,   State       ‚àíContinuing Education, Lehman College ‚àí Computer Leadership and Vocational Educational Program, Alianza Dominicana Inc. ‚àí Medical Billing and Coding Netcom Information Technology         Certifications    Medical Billing      Languages    Bilingual (Spanish/English).      Skills     Payroll, State Tax, Accounts Payable, Bank Reconciliation, General Ledger, Posting, Reconciliation, Accountant, Account Receivable, Account Reconciliation,  Accounting, Billing Audit, Basis, Budget, Budgets, Compensation, Contracts, Disability, Government Contracts, Leave Of Absence, Payroll Account, Payroll Account Reconciliation, Finance,  Excel, Microsoft Windows Xp, Ms Excel, Ms Word, Outlook, Quickbooks, Quickbooks Pro, FUND EZ, Paychex, ADP, Medical Invoicing.       "
FINANCE,"         FINANCE SPECIALIST         Summary     Strategic Finance & Accounting Professional with experience in extensive contracts analytics, financial statement reporting, budget optimization and customer service. Financial skill set attributes of keen attention to line itemization, deadline committed, and a dedicated business partner to internal and external customers to ensure optimal organizational objectives are met.        Highlights          Credit & Accounts Payables/Receivables Management  Pricing and Cost Reduction Strategies  Finance & Procurement  Forecasting (Volume & Dead Net Gross Profit)        P&L Reporting  Trade Spend & Marketing Budgets  Contract Management & Risk Analysis  Financial & Business Planning Analysis            Career Accomplishments      Formally recognized by National Account Executives for excellence  in financial analysis, budgeting, forecasting, and customer service.  Achieved 10% pricing submission reduction, by eliminating pricing resubmissions & creating departmental Pricing Authorization Training Guide.  Reduced system liability through identification of checkbook percentages of volume conversions.  Created a checkbook Reconciliation process & training guide.  Reduced invoice processing down to 10 days.  Pilot for customer mass data uploads.  Territory Divestiture Collaboration process & restated volume file creation.         Experience      Company Name     June 2013   to   February 2015     Finance Specialist    City  ,   State     Forecasting Business Partner providing key business insights and recommendations to influence key stake holders based upon sales performance and variance research on actual versus forecast volume (12M cases), funding, and dead net gross profit ($58M) to National Account Executives.  Assisted in annual business planning with the Planning Revenue Growth Management (PRGM) department for National Retail Sales Drug /Value channel customers.   Managed $87.6M Trade Spend & Cooperative Trade Marketing annual budget for Drug/Value supply chain customers  Reconciled invoices and post audits to 1010 Scan Data by package level reducing trade spend checkbook variances to scanned units by 10% in 18 month period.  Customer facing experience (Rite Aid, Dollar Tree, Freds, Variety Stores, Big Lots, Aldi).  Managed Checkbook Accruals and Spends entries for Trade Fund and Marketing Funding.  Monthly Bottler Pricing analysis to identify discrepancies of Accrual rates, Dead Net Sales Income (DNNSI), and Volumes of Package/Brand Categories.  Summarized and interpreted key business indicators and provided recommendations to Executive Leadership and Non-Financial managers that facilitated timely and impactful business decisions on forecasting and financial statement reporting gaps.  Prepared Regional and National month end checkbook to accounts payable reconciliation and Ad Hoc reporting (P&L, Rolling estimates, and overspend projections on planned promotional activities).  Assisted in departmental key productivity initiatives such as implementation of a standardize forecast model, developed a checkbook reconciliation process, and discovered volume conversion percentages driving checkbook reporting accuracy variances.  Submitted National retail account supply chain Pricing (PAT) and performed weekly Sarbanes Oxley (Sox) compliance reviews.           Company Name     September 2011   to   June 2013     CMA Analyst   City  ,   State     Provided customer reconciliation process ensuring financial statement representation for Key Accounts (Publix, Winn Dixie, Costco, Boyers, Weis, Louisiana Cold Drink Market Unit).   Process Monthly rebate and NRS post invoice accrual payment processing ($6 million)  Communicate with internal National Sales Executives, BU Finance, A/R and Funding (General Ledger) on customer accounting and currency accuracy for P&L   National Retail Sales Key accounts portfolio research and Fundamental analysis for P&L retroactivity impact   Sarbanes Oxley (SOX), SEC Regulations, and Ernst and Young monthly compliance  Weekly Micro Strategy (IWR), Accrual/Payment Analysis (AVP), and Contract Liability Analysis reporting  Manage Off Invoice Accrual Post deduction validation, auditing, and reconciliation   Approve Rebate payments for A/P funding   Trade-spend and trade promotions reconciliation          Company Name     September 2010   to   September 2011     Credit Representative II   City  ,   State     Managed credit approved proxy terms and accounts receivables, delivering due diligence and risk analysis on Philly Coke bottler merger acquisition accounts.   Communicated objectives with internal and external clients to resolve A/R inquiries on cash applications.  Supply Chain Financial Risk analysis of day sales outstanding (DSO) and compliance of credit limit proxy terms.  Financial portfolio revenue performance achieved (97 percentile) within one year.  Researched Market share optimization, profit maximization, and bad debt mitigation.  Performed A/R month end close reporting.  Sarbanes Oxley (SOX) policy execution.          Company Name     June 2009   to   September 2010     Credit Representative I - Contractor   City  ,   State     Provided accounts receivables analysis and requested credit status changes on Subway West business unit key accounts ($3M).   Key Account Liaison between internal and external customers.  Performed A/R account reconciliations, improving the month end receivables ratio 83% within 10 month period by increasing reoccurring ACH payments by 47%.  Negotiated payment arrangements with external customers to remain in compliance with net proxy terms extended, coordinating with credit investigations department.  Managed month end account closing process.  A/R risk analysis based upon customer payment trends and Dunn and Bragg Street credit report.  Utilized SAP to itemize customer outlet invoices by date range and worked with cash application department to resolve cash misapplications.  Vendor invoice coding.          Company Name     November 2007   to   December 2008     A/R Manager   City  ,   State     Managed accounts payable and account receivable reconciliations.   Administered Business to Business and commercial receivables.  Ran Client liquidation reports.  Supervised, trained, and mentored staff.          Company Name     July 2007   to   October 2007     Accounts Receivables   City  ,   State     Reconciled financial receivable transactions resolving accounts discrepancies by collecting, analyzing, and summarizing debtor account information and payment trends.   Negotiated and collected of third party A/R accounts.  Processed Payments and settlements.  Maintained financial historical records by filing/attaching accounting documents in financial software database.          Company Name     August 2004   to   July 2007     Department Manager - A/R Unit and Collections   City  ,   State     A/R Unit and Collections Managed daily operations and strategic objectives exceeding monthly corporate office expectations on departmental branch goals set.  Supported Director of operations, supervised collection floor activities, built dialer campaigns, provided timely client receivable budget information, and accurately reported client account standings.   Lead, managed, and mentored / coached collection department (15 direct reports) through appraising job performance contributions, formal setting and side by side on floor training.  Maintained bank card data, record management, accounting ledgers.  Verified approved all credit card and check payments received by A/R representatives.  Provided Market share analysis and stair step reporting to corporate office.  Processed Payroll (ADP), Yearly reviews, Scheduled, Hired, and Disciplined employees.          Education      University of Phoenix      Masters of Business Administration      City  ,   State              Florida Agricultural and Mechanical University      Bachelor of Science  :   Public Management - Human Resources    City  ,   State      Public Management - Human Resources        Technical Skills      SAP  Micro Strategy (IWR)  Microsoft Office Suite     "
FINANCE,"         FINANCE MANAGER           Summary    preparing annual budgets, monitoring key accounts and credit control. Having the ability to handle complex assignments effectively & possessing the confidence to work as part of a team or independently. Abdul Majeed is presently looking for a suitable opportunity position with a forward thinking company where he can excel, deliver & achieve his potential. MBA -Finance with 20 years' experience in the field of accounts & finance. Expertise in spearheading corporate and financial planning initiatives in Commercial Operation, Accounts & Finance, Auditing & Taxation, MIS, Exports Management and export document negotiation. Expertise in designing and implementing systems to achieve financial discipline and improve the overall efficiency of the organization. Strong analytical skills Good relationship management & negotiation skills in liaising with Banks, other financial institutions and various regulatory authorities. Well versed with SAP, Oracle Business Suite 11i and Tally.           Experience      Finance Manager    February 2001   to   September 2014       Determining financial objectives.  Designing & implementing systems, policies & procedures to facilitate internal financial control.  Preparing Annual Budget and forecasting trends.  Developing reports for top management summarizing the business financial position in areas of income, expenses, capital usage and cash flows, and coordinate the preparation of strategic plans, budgets and financial forecast.  Developing and updating accounting, finance and management policies and procedures.  Effective Cash Flow Management Monitoring budgets and comparing them with actual cost and revenues related to production, marketing and capital.  Coordinating the preparation, maintenance and filing of projected P&L Account, Bills Discounting and Balance Sheet as required by bank authorities and other financial institutions.  Coordinate the preparation of Financial Statements, Financial Reports for internal usage.  Getting control accounts reconciled and sorting out the discrepancies Liaison with business related organizations such as Banks, and preparing budget cum systemizing departmental work.  Handling local Bank of queries for export/import matters and carrying out all correspondence with the bank Remitting foreign currency for import advance & other expenses like traveling, consultancy, advertising and project export.  Negotiating with the banks for export documentation requirement.  Opening LC for inland and foreign party, bank guarantee for the import.  Processing of Purchase Bills of Raw Material, Asset & Passing Bills of expenses from various departments Implementing training courses for new recruits At Fama Trading Company          Riyadh, K.S.A Prepare and submit the group's monthly financial results, budget and quarterly rolling forecasts and complete the reporting requirements to the parent company Perform detailed account analysis and corporate month-end processing and reporting Maintain the general ledger, ensuring compliance with Saudi Arabian Standards Review the monthly Business Activity Statements and review all monthly balance sheet reconciliations Monitor stock levels and perform inventory reconciliations Supervise the annual audits (internal and external) Review and make decisions on credit limits of new and existing customers Review and authorize the weekly accounts payable run Improve existing processes and streamline workflows Managed the corporate finance tasks including all financial, management and statutory accounting and reporting Prepared and interpreted the actual monthly financial statements, forecasts, budgets and 5-year plans and reviewed the balance sheet reconciliations Managed intercompany processes and monitored KPIs Prepared documentation to assist with preparing legislative and statutory returns, including Zakat, Prepared statutory reporting and liaised with auditors on the year-end audit Supervised back office operations including management of staff Managed, reviewed, evaluated, selected and implemented group consolidation and group OLAP applications Maintained and administered the corporate financial accounting system (Oracle Financials) Prepared, maintained and developed the corporate section of group policies and procedures Prepared the monthly payroll and all related employees, Prepared reports summarizing the forecast company business activity and financial position.  Determined depreciation rates to apply to capital assets Supervised employees in the Finance and Administration Department and was responsible for the overall direction, coordination and evaluation of this unit Coordinated the preparation of year-end statutory accounts and tax return Established and maintained relations with banks and other financial institutions Prepared reports required by regulatory agencies and arranged for audits of company accounts.          Chief Accountant    January 1997   to   January 1999       At Global Suhaimi Company          Dammam, Saudi Arabia Responsible of overall financial and accounting function of the company including Annual Budgets, Cash flow, Designed and Implemented internal control and financial policies, Preparation of office procedures including the assigning of duties and responsibilities of all the staff in accounts Department.  Responsibilities: Supervised day to day activities of the Finance Department for the Company.  Prepared monthly provisions and closing of Accounts & also to prepare MIS reports Prepared and reviewing of financial statements, budget, forecast, monthly business performance, revenue collections, bank reconciliation and sales analysis, etc.  Processed payrolls on time, transfer and reconcile payments to payroll and ledgers.  Maintained of Fixed Assets register, preparation of Fixed Assets schedule and depreciation schedule monthly.  Controlled and supervise all the activities of accounts department Prepared of various daily MIS report for management decision making & Payroll Daily preparation of bank reconciliation Daily reconciliation of credit card collection Direct dealings with the bank Dealings with the credit card dispute problems Aging the customer account and follow up for timely payment Prepared of cash flow & Payment Schedules Salary preparation and processing to bank Handling the daily operations and maintenance of accounts All customers /payable account reconciliation and maintain the accounts Finalization of Accounts Dealings with the external auditors Weekly reports for the follow up for Receivables with clients and do the necessary arrangements to collect the payments on time, preparing payments for the suppliers on time, etc.  Supervised the accountants on the daily financial transactions, ensuring all general ledger, accounts payable / receivables, accruals, prepayments, current assets, accrued income and correctly booked and Co.  policies / procedures are operating effectively.  Supervise/Manage Accounting staff Generating and preparing Financial Statement Prepared Budget Posting and directing accounts transactions Prepared Annual Zakat declaration Advanced Financial Reports Finalized Company Medical insurance policies contract.  Prepared of financial polices & Internal control Verification all accounting entries Prepared of Balance Sheet Prepared of Trial Balance Follow up L/C up to define cost of each item's Financial and sales report.  Supervised the inventory control.  Dealing with Banks.          Accountant    May 1992   to   September 1996     Company Name   Ôºç   City        Maintained basic accounts, book keeping Reconciliation of Bank statements Ledger entries, journal entries Customer relations Invoice entries and cross checking Prepared and analyzed financial statements Making Cheques for parties Maintained Ledger for Sales, purchase Making Vouchers & Entries in Computer Cash Handling & Preparation of Day Book.          Education      Master's degree                M.B.A   :   Finance      Brooklyn Park University          Finance Location: Pennsylvania United States of America        Certifications    Urdu        Level: Expert
Hindi       Level: Expert
Arabic     Level: Intermediate
English   Level: Expert      Personal Information    Birth Date: 22 April 1970 (Age: 44) Gender: Male Nationality: India Residence Country: Riyadh, Saudi Arabia Visa Status: Residency Visa (Transferable) Marital Status: Married Number of Dependents: 3 Driving License Issued From: Saudi Arabia       Skills    account reconciliation, Accounting, accounts payable, accruals, streamline, advertising, Arabic, balance sheet, Trial Balance, bank reconciliation, basic, book keeping, Book, Budgets, Budget, C, Cash Flow, Cash Handling, closing, corporate finance, credit, clients, Customer relations, decision making, Designing, directing, direction, documentation, English, filing, Finance, Financial, financial and accounting, financial accounting, Financial Statements, Fixed Assets, forecasting, general ledger, Hindi, insurance, inventory, inventory control, Ledger, marketing, office, MIS, Negotiating, OLAP, Oracle Financials, Payroll, policies, processes, reporting, requirement, Sales, sales analysis, statutory accounts, strategic plans, tax, Urdu, year-end      Additional Information      Personal Information Birth Date: 22 April 1970 (Age: 44)   Gender: Male   Nationality: India Residence   Country: Riyadh, Saudi Arabia   Visa Status: Residency Visa (Transferable)   Marital Status: Married   Number of Dependents: 3   Driving License Issued From: Saudi Arabia         Professional Affiliations     Arab Accreditation Council      Membership/Role: BPU 2013-11-36453   Member since: November 2013    "
FINANCE,"         FINANCE MANAGER           Summary    Assist an organization that can benefit from my extensive experience in Accounting, training auditing, contract bid preparation and negotiations. Over forty years experience in accounting including Controllerships, Accounts Payable, Payroll, Government Contracting, Auditing, Cost Accounting, Budgeting, and Subgrant Contracting. Organizations I have worked for include Manufacturing and Service Companies such as, Sandia National Laboratory, State of Nevada WIC Program and Office of Navajo Economics (ONEO).  Performed many special projects, included preparation of budgets, preparation of Cost Accounting Systems including Cost Accounting System Disclosing Statements, CAS cost impact statements. Assigned liaison with DCAA, DCMA and CDCMA, costing system reviews, evaluation of cost proposals, and defective pricing reviews.        Accomplishments      Hexcel Corporation representative to Aerospace Industries Association (AIA) Cost Principles Committee.  Worked with the AIA Committee in recommending a rewrite of 48CFR15 to refine the definition and determination of commercial pricing provisions.  The committee recommendations are now part of the current regulations.  Developed computer models, using Excel, to provide plant bidding models and corporate home office allocations to plants.  Train Government Contracting Plant Controllers in contract accounting and bid processing.  American Legion Fernley Post 37 Adjutant for 3 years.        Experience      Finance Manager    April 2004   to   June 2011     Company Name   Ôºç   City  ,   State      Responsible for development/monitoring program budgets; Plan and organize program accounting, review and evaluate costing reports, budget status, leases, contracts, and sub grants to identify problems/trends.  Train state accounting staff in auditing of sub grants costing methods.          Owner    March 2001   to   August 2004     Company Name   Ôºç   City  ,   State      Auditing of Alameda County Fair Food Vendors conformance to contact terms.  Audit included Cash sales reporting and use of undercover shoppers.  Reporting included reporting daily sales volume and undercover shopper's findings to Fair Management on over 50 vendors.  Sales reports used in determining vendor's final space rental based on Sales Volume.          Director    January 1988   to   January 2001     Company Name   Ôºç   City  ,   State      Responsibilities included review of Government contract proposals including supportability of direct cost rates and cost accumulation methods for eight plants.  Company negotiation representative to DCAA, CACO, DCMA and Prime contractors in defending contract costing methodologies.  Hexcel's Chief Financial Officer representative to plants regarding Government contracting and costing issues.  Prior to assuming Director position, I Served two years as manager of contract accounting and proposal preparation on B2 Bomber material manufacturing contracts, three years as manager of corporate home office allocations to divisions and was assigned additional duties as manager of company accounts payable and payroll systems with a staff of eight employees.  Resolved $8 million of accounts receivable issues related to sales of B2 Bomber material to Northrop Corporation.          Senior and Special Projects Auditor    January 1979   to   January 1987     Company Name   Ôºç   City  ,   State      Performed contractor cost proposal reviews on bids related to materials, service and construction contracts being awarded by REECO under Operations and Maintenance (O&M) contract with Department of Energy (DOE).  Performed various operational audits, special project audits and trained junior audit staff members.  Assigned as Managing Auditor and negotiator for Construction change orders at the Tonopah Stealth Fighter Training base  After completion of construction assigned operation audits supervisor.  Operational audits included Salvage Sale Operations, food-purchasing procedures, housing operations.  Assigned as REECO liaison to USAF Office Special Investigations (OSI) and DOE-Inspector General on investigations of Hot Line fraud assertions on Tonopah Fighter Training Base.          Controller    January 1978   to   January 1979     Company Name   Ôºç   City  ,   State      Performed all controller functions for this privately owned fire company that contracted with several major cities and counties in Arizona and Tennessee.  Staff included four accounting personnel for accounts payable, payroll, accounts receivable and general accounting.          Controller    January 1976   to   January 1977     Company Name   Ôºç   City  ,   State      Approved by two CPA firms to the ONEO Board to assume Controllers function.  Responsibilities included supervision of a computerized Fund Accounting system, streamlining accounting functions and training of reservation residences in operation of the computerized system in accordance with GAAP.  Reduced accounting/computer staff from thirty-four to twenty-six employees.  Decreased annual audit fee by over 40% by having staff prepare audit schedules.          Education      Bachelor of Science   :   Accounting  ,   1966    University of Albuquerque   Ôºç   City  ,   State      GPA:   Graduated Cum Laude    Accounting Graduated Cum Laude        Skills    Accounting, general accounting, accounts payable, accounts receivable, Auditing, budgets, budget, contracts, controller, CPA, Financial, Government, grants, home office, Director, Managing, materials, Office, negotiation, negotiator, OSI, payroll, personnel, Prime, proposals, proposal, proposal preparation, purchasing, reporting, Sales, supervisor, supervision      Professional Affiliations    American Legion Department of Nevada Children & Youth Chairman. Developed and implemented Hear Today-Learn Tomorrow program for American Legion Children and Youth Program that supports families help obtain hearing aids for hearing impaired children. Nevada American Legion representative to National Children & Youth Committee. Memberships American Legion Department of Nevada Hear Today-Learn Tomorrow Program Chairman. Associate member of American Bar Association (ABA)until 2002.    "
FINANCE,"         FINANCE DIRECTOR       Executive Profile    Dedicated and accomplished Finance Professional with extensive experience in FINANCIAL MANAGEMENT & BUDGETING seeks a management position where I can further enhance the achievement of an organization's objectives and targets. Experience in diverse industries includes financial services, retail, distribution, FORTUNE 500 and BIG 4 companies.      Skill Highlights        Microsoft Office software (Excel, Word, PowerPoint and Access).  Experience with accounting and financial reporting systems including Oracle, JD Edwards and Hyperion.              Professional Experience      Finance Director  ,   01/2013   Ôºç   Current    Company Name   Ôºç   City  ,   State      Reports directly to the Vice President of Finance and supports the CFO organization with financial and strategic insight.  Partners with and supports the SVP of Product & Marketing in the implementation of new product initiatives to the marketplace.  Finance representative within the Executive Business Review Committee who provides value-added insight to senior management through financial modeling and analysis.  Finance point person that collaborates with and supports the SVP of Sales and his team.  Led the design and implementation of a more comprehensive incentive compensation plan that improved sales compensation effectiveness and minimized potential liability exposure to the company.  Updates, analyzes and distributes key monthly financial metrics and reporting to business partners.  Assists in the development of the annual budget and forecast process.  Completes ad-hoc analytic requests as designated by the CFO and the VP of Finance to support senior management decision making.  Develops, mentors and trains the Financial Analyst within the team.          Finance Manager  ,   01/2008   Ôºç   12/2012    Company Name   Ôºç   City  ,   State      Concord & Paypoint) Prepared and managed the annual budget, forecast and strategic long term plan process for the Concord & Paypoint divisions with revenue of $225M.  Administered and managed the National Sales compensation plans in a timely and efficient manner in order to accurately pay commissions totaling $4M annually.  National Sales representative on the PASO (Product Reporting & Sales Compensation Overhaul) project whose goal was to automate First Data's commission system.  Reported to and supported the Vice President of Finance with financial direction.  Developed and distributed monthly, quarterly and annual financial reporting to senior management.  Responsible for all aspects of the month-end and year-end financial close process.          Finance Manager  ,   04/2005   Ôºç   01/2008    Company Name   Ôºç   City  ,   State      Cross Sales) Developed and managed the annual budget and forecast process for the Cross Sales division with revenue of $57M.  Implemented process improvements including streamlining operations which positively impacted the bottom line by $1M.  Supervised staff both directly and indirectly and provided leadership and direction to teams in the New York, Florida and Maryland facilities.  Reported to the Senior Director of Finance and supported the Senior Vice President of Sales with a sales force of 300 sales reps.          Senior Financial Analyst  ,   04/2000   Ôºç   04/2005    Company Name   Ôºç   City  ,   State      Prepared annual budget for the Medical Products division with revenue of $550M.  Responsible for all aspects of month and year end financial close.  Recipient of numerous Q inside the O (Quality inside Olympus) awards.          Financial Analyst  ,   01/1997   Ôºç   04/2000    Company Name   Ôºç   City  ,   State      Prepared annual budgets for the Medical and Industrial Products divisions with combined revenue of $380M.  Designed and distributed budget vs.  actual reporting for 40+ department heads which enabled.  improved monitoring and control of their respective budgets.  Trained, supervised, and evaluated staff.          Financial Analyst  ,   03/1995   Ôºç   01/1997    Company Name   Ôºç   City  ,   State      Prepared annual budget with revenue of $55M.  Updated and distributed monthly partner's financial summary report.  Maintenance of resume/skill/qualification database for a professional staff of	 200, which assisted in developing future client proposals.          Financial Analyst  ,   10/1992   Ôºç   03/1995    Company Name   Ôºç   City  ,   State      Prepared annual budget with revenue of $41M.  Maintained payroll for 300 employees.  Experience with ADP payroll systems.  Trained, supervised, and evaluated staff.          Budget Analyst  ,   12/1990   Ôºç   10/1992    Company Name   Ôºç   City  ,   State      Public Relations & Special Production) Prepared annual expense budget totaling $6M for 47 Macy's Northeast stores including several high profile events (i.e.  the Thanksgiving Day Parade and the 4th of July Fireworks Show).  Responsible for carrying out contractual obligations including the preparation and disbursement of appearance fees to various members of the Sports Entertainment Industry (MLB, NFL and NBA).  Trained, supervised, and evaluated staff.          Education      1 1989    Hofstra University   Ôºç   City  ,   State      Bachelor of Arts    Economics    Economics        Skills    accounting, ADP payroll, ad, automate, budgets, budget, client, database, decision making, direction, senior
management, senior management, Finance, financial, Financial Analyst, financial modeling, financial reporting, Fireworks, Hyperion, JD Edwards, leadership, Director, Marketing, Access, Excel, Microsoft Office software, PowerPoint, Word, Oracle, payroll, proposals, Public Relations, Quality, reporting, Sales, strategic, year-end   "
FINANCE,"         FINANCE MANAGER         Summary     Pro-active, results-oriented, deadline driven with broad experience in all aspects of accounting and financial management.  Solid planning and organizational skills in coordinating all aspects of each project from inception through completion.  Sees the big picture and plans appropriate strategies to achieve results.  Well disciplined with proven ability to manage multiple assignments efficiently under extreme pressure while meeting tight deadline schedules.  Strong team builder and facilitator, creates an atmosphere that encourages individual growth among accounting professionals while maximizing their potential and production.  Ascertains needs and goals, streamlines existing operations, envisions new concepts and looks for areas of improvement while following through with development and direction.  Clearly and effectively communicates direction, commits people to action with timelines, and transforms complex information into easily understood formats.        Highlights         SAP, Dynamics AX, AS400, SBT, IFRS, JD Edwards, MAS90, Great Plains and Quickbooks.  Access, SAS and SQL.  MS Office including Excel 2010, 2007 and 2003.  UltiPro, ADP, Report Smith, E-Time Heavy, TimeSaver, EZLabor and EasyPay.     Comprehensive experience in Organizational Re-Engineering  Inventory Control/Purchasing  Reporting/Process  Improvement Financial   Management/Analysis   Quarterly/Year-End Audit   Budget & Forecasting   Preparation/Administration   General Accounting/HR/Payroll   Staff Management   Business Analysis   GAAP/JSOX/ISO/SOX            Experience      Finance Manager  ,   12/2011   to   05/2014    Company Name   Ôºç   City  ,   State      Provide financial reports for three plants in the region.  Manage day to day operations to include overseeing all accounting functions, procurement, annual budget forecast, payroll and complying with SOX.  Work with corporate HR in regards to plant personnel and suggest personnel changes in the plant along with other necessary changes to create a corporate environment from the prior family owned company feel.  Manage all aspects of Supply Chain Developed and implemented purchasing, operations, logistics and production systems Manage vendor and supplier contracts Introduced Lean Manufacturing practices Manage billing and HR functions.          Accounting Manager  ,   12/2008   to   07/2011    Company Name   Ôºç   City  ,   State      Overall authority for the global intercompany operations of the organization, budget preparation and administration, audit, accounting, monthly closing of books, account reconciliation, and journal entry adjustments.  Prepared monthly, quarterly and annual reports summarizing the business activities.  Developed trend and balance sheet analysis; accounts receivable and aging reports.  Maintained audit reports to ensure a smooth quarterly and year-end audit.  Supervised and lead support staff of up to 4.  Created new global policies to help streamline the inter-company reconciliation process.  Introduced monthly team meetings to enhance team environment, review projects and provide training.  Recommended a cross-training project to include written documentation of all processes.          Corporate Controller  ,   03/2008   to   12/2008    Company Name   Ôºç   City  ,   State      Restructured the accounting department to create a strong team of 6 rect reports to handle an SAP implementation and go live.  Challenged to lead a 20 year old manufacturing company away from old habits and into an updated more controlled accounting environment.  Implemented internal controls in areas of required purchase orders with authorized approvals, travel and expense review with limits, including D&B checks for setting customer credit limits, creating reorder points to avoid excessive inventory on hand, paying within terms for a discount and working with purchasing to get price discounts from vendors.  Responsible for the financial reporting of three plants combined average 80 million in sales annually.  Business process owner for SAP software implementation.  Headed the quarterly bank audit.          Cost Accountant  ,   01/2007   to   01/2008    Company Name   Ôºç   City  ,   State      Managed all financials for printing company and reported directly to controller in another state.  Prepared analysis, month-end financials and other reports as requested by corporate.  Reviewed variances and explained variances to plant managers.  Provided daily support to plant management team including analyzing data to initiate improvements and cost savings.  Prepared monthly management meeting slides showing variances and margins which needed to be discussed.  Established internal controls to achieve compliance with Sarbanes Oxley.  Assisted in the monthly and yearly forecasting process including the creation of the budget.  Implemented inventory and asset review to insure accurate and complete accounting data for job costs and overhead.          Supply Specialist  ,   01/1999   to   01/2007    Company Name   Ôºç   City  ,   State      Maintained accurate inventory for over 180 line items.  Helped prepare over $500,000 worth of equipment and supplies from de-commissioned ships for warehouse turn-in.          Education      Bachelor of Science  :  Accounting  ,  2006    University of Phoenix   Ôºç   City  ,   State               Master of Business Administration  :  Business  ,  2010    UNIVERSITY OF PHOENIX   Ôºç   City  ,   State              Also attended Wright State University, Sinclair Community College and Columbus State prior to finishing BA                Skills     account reconciliation, accounting, accounts receivable, go live, streamline, ADP, AS400, BA, balance sheet, billing, budget preparation, budget, Business process, closing, contracts, controller, credit, documentation, financials, financial, financial reporting, forecasting, Great Plains, HR, inventory, JD Edwards, logistics, MAS90, meetings, Access, Excel, MS Office, payroll, personnel, policies, processes, procurement, purchasing, Quickbooks, sales, SAP, Sarbanes Oxley, SAS, SBT, SQL, Supply Chain, trend, written, annual reports, year-end    "
FINANCE,"         FINANCE MANAGER       Summary    Top
performing Individual with
a consistent track record of surpassing sales goals and meeting
objections. Extensive sales experience in the retail and customer
service industry specializing in auto sales. An innovative manager ¬†who has lead a cohesive sales team in consistently achieving aggressive stretch goals with¬†unique abilities in making decisions and problem solving.       Highlights          Excellent Communication  Contracts and Negotiations  Cross-Cultural Sales Background¬†      ¬†Marketing  Leadership & Management  Bi-lingual            Accomplishments     Exceeded Sales goals by  40 % on a monthly basis, which led to promotion to Finance Manager in 4¬†months.  Managed a successful sales team of  12  members who consistently exceeded sales goals by  20% ¬†each month.         Experience      Finance Manager   11/2010   to   01/2015     Company Name   City  ,   State       Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.  Develops buyers by maintaining rapport with previous customers; suggesting trade- ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.  Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers autos.  Continuously seeking new lending institutions and maintained good working relationships to secure competitive interest rates and financing programs.          Finance Manager   11/2015   to   08/2016     Company Name   City  ,   State      Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. H  ands-on negotiations with clients.   Secured loans for customers         Finance Manager   02/2015   to   08/2015     Company Name   City  ,   State       Responsible for maintaining good working relationships with lenders to secure competitive interest rates and financing programs.  Offering vehicle financing to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies.  Processing financing and leasing deals accurately and securing approval through financial sources to secure approval and through the proper federal, state and corporate channels.          CNA   01/2003   to   07/2010     Company Name   City  ,   State       Performed patient care in a long term, geriatric care Hospice and terminally ill care of.  patients and family Daily care of 13 bed unit Bathing and care of patients.  Charted and.  documented activities as well as working in teams with doctors, and.  ancillary personnel.          Education      Certificate  :   Finance & Automotive Insurance   2014       UDS   City  ,   State               Skills    automobiles, Bi, competitive, contracts, features, financing, financial, Hospice, inspecting, Leadership, Marketing, negotiating, Negotiation, Bathing, patient care, personnel, policies, rapport, Sales   "
FINANCE,"         FINANCE OFFICER           Summary    Competent and reliable professional, committed to excellence with proven team leading and team building skills, who sees challenges as an opportunity to grow and develop.  Ability to lead a team of people from diverse backgrounds, by communicating clear goals and objectives, and understanding and resolving the needs of the team to ensure that targets are met. Responsible, analytical, results oriented, effective, efficient and flexible work attitude which aims to achieve and surpass set goals. Highly confidential, honest, pro-active individual who operates with integrity in all aspects of life, possessing expertise in Accounting, Supervisory Management and Training skills.      Highlights          ACCPAC accounting skills  Analytical reasoning  Budget analysis  Account reconciliations              Accomplishments     Liaised with the BPI Team in investigating and understanding the nature of most of the errors on the Savings & IP Schedules thus enabling me to clear most of the items   Successfully streamlined daily reconciliations in order to identify reconciling items & errors and clear them in a timely manner  Achieved set targets and contributed to the overall attainment of the department and company's goalsTrained staff regarding standard operating procedures  Resolved differences between team members and ensured an atmosphere of unity and respect  Maintained dialog with customers in order to promote the company's sales & to develop a good rapport with the customers  Organize and streamlined the routine procedures for the sales representatives  Ensured that both monthly & annual Returns prepared and submitted a timely manner       Experience      Finance Officer    May 2011   to   January 2016     Company Name   Ôºç   City  ,   State      G/L Reporting & Preparation of Audit Schedules Daily General Ledger postings and accounting journals for: Investigated and put together Savings & Interest Payable Reconciliations to show the aggregate net savings and liabilities position of the organization year to date Staff Loans & Statutory Deductions Investment Accounting Compiled, analyzed and prepared Interest Income, and Price Volume Budget Analysis       to assist the Budget Analyst in gaining a comprehensive depiction of the actual interest   derived from investments on a monthly and year to date basis in comparison to the     budgeted figures Gathered information for Accretion & Amortization Schedules to determine bonds that are tax exempted Accomplishments Liaised with the BPI Team in investigating and understanding the nature of most of the errors on the Savings & IP Schedules thus enabling me to clear most of the items Successfully streamlined daily reconciliations in order to identify reconciling items & errors and clear them in a timely manner.          Payroll Assistant    November 2010   to   December 2010     Company Name   Ôºç   City  ,   State      Preparation of Bank reconciliations.  Accomplishments.  Ensured that bank reconciliations were prepared in a timely manner and outstanding items were effectively researched and cleared promptly.          Accounts Officer    January 2007   to   January 2009     Company Name   Ôºç   City  ,   State      Daily General Ledger postings and accounting journals for bank reconciliations Analyzing and implementing procedures to resolve unreconciled items on assigned bank accounts Prepared scheduled reports with Cash Flow Statements Accomplishments Achieved set targets and contributed to the overall attainment of the department and company's goals.          Supervisor & Senior Accounts Clerk    January 1997   to   January 2007     Company Name   Ôºç   City  ,   State      Supervised a staff of eleven persons.  Regular scheduled inventory updates and reconciliations each month Prepared Payroll for weekly and monthly staff using Turbo Pay software Daily scheduled directives for inventory to deliver island wide Accomplishments Trained staff regarding standard operating procedures Resolved differences between team members and ensured an atmosphere of unity and respect Maintained dialogue with customers in order to promote the company's sales & to develop a good rapport with the customers Organize and streamlined the routine procedures for the sales representatives Ensured that both monthly & annual Returns prepared and submitted a timely manner.          Education      Bachelor of Science Degree   :   Business Administration Finance  ,   2009    Northern Caribbean University   Ôºç   City  ,     JAMAICA     Business Administration Finance         Certificate of Management Studies

St. Hugh's High School

Sixth form Business Certificate   :     2002    University of the West Indies   Ôºç   City  ,     JAMAICA W.I.            Interests    Reading        Additional Information      Reading        Skills     Bank reconciliations, Analysis, bonds, Budget Analysis, Cash Flow, General Ledger, inventory, investments, Interest Payable & Savings, Payroll,  Schedules, Sales, Customer Service    "
FINANCE,"         MANAGER, FINANCE       Summary     Strategic and analytical finance and accounting professional with 15 years + experience of success in financial analysis, budget preparation and financial reporting. Very detail oriented and experienced in grant management, general ledger reconciliation, management and team- building skills.         Highlights          Budget Preparation  Variance analysis      Forecasting & Cash Flow Analysis   Financial reporting   Superior time management      Management & Supervision  Proficient in Prophix    General ledger accounting aptitude           Certified Public Finance Officer            Accomplishments     Budgeting   Extensive experience with preparing, analyzing and reporting for various types of budgets.  Subject matter expert for the development and installation of new budgeting software, Prophix.    Auditing   Experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations.    Accounting Skills   Reconcile various general ledger accounts, explain variances and prepare reports for review with departments on a monthly basis.         Experience      Manager, Finance     Dec 2007   to   Current      Company Name   Ôºç   City  ,   State     Prepare and analyze annual operating budget schedules for all business units   Prepare monthly cash flow reports and analysis of data   Perform monthly reconciliations on various general ledger accounts   Manage the cash management, banking and treasury functions  Manage debt management and compliance  Monitors for compliance with EMMA, bond covenants and bond requirements  Conduct training for the operating budget software   Serve as Financial Advisor for budget data   Maintain Prophix database of operating budget and account line item details   Supervise, train and appraise Staff Accountant and Financial Analyst  Monitor and evaluate federal grants and spending of grant allocations in excess of $15 million dollars annually   Manages and coordinates the Passenger Facility Charge Program  Preparation of Single Audit - Schedule of Federal Awards on an annual basis   Prepare annual reporting for DEA receipts and expenditures to Department of Justice   Maintained database of Capital Projects and Expenditures  Prepared payroll and benefit budgets   Prepared commercial paper schedules and entries as required to record monthly transaction entries and perform fee analysis  Prepared and analyzed airline variable calculations         Capital Funds Accountant     May 1999   to   Dec 2007      Company Name   Ôºç   City  ,   State     Prepared quarterly reports for the Federal Aviation Administration  Reviewed all capital invoices for correct account number, cost element codes, business unit and grant approvals   Ensured accuracy of compliance of prevailing wage laws by contractors and subcontractors   Monitored the collection and disbursement of Passenger Facility Charges   Provided monthly and quarterly reports to Senior Management  Reviewed change order requests for completeness and accuracy  Oversaw the accounting of retainage and interest for capital contracts   Performed the account function for bonds, PFC's and grants and reconciled to the general ledger on a monthly basis   Evaluated deferred revenues for advance grants and prepared entries to recognize income as appropriate   Completed DEA processing, reconciliations and reporting for Task Force and Airport Funds   Maintained proficiency in the understanding of single audit and assisted in assurance of Authority compliance  Facilitator of the CORE team in 2006   Created various spreadsheets to ensure compliance of prevailing wage         Senior Financial Analyst     Oct 1997   to   Mar 1999      Company Name   Ôºç   City  ,   State     Prepared financial information for annual reports, semi-annual reports and prospectuses   Compiled and analyzed total return information on a monthly basis  Reviewed propriety of invoices and expense authorizations for all fund expenses  Ensured expenses were paid in a timely manner by accounts payable   Acted as a liaison between audit firms and mutual fund clients  Provided various information to governmental regulatory agencies  Performed expense analysis for Fund Group and document explanations of variances   Obtained information and prepared proforma's for clients   Trained new analysts on job duties and responsibilities   Prepared the quarterly books distributed to each Fund's Board of Directors   Created and analyzed expense accruals for each portfolio of the Fund Group   Performed any value-added services required by the clients or internal departments         Chargeback Analyst     Jun 1995   to   Oct 1997      Company Name   Ôºç   City  ,   State     Maintained largest vendor with weekly sales of $1.2 million+  Reduced Cardinal exposure for resubmissions from 120 days+ to 60 days   Acted as a liaison between internal departments and vendors  Collected unpaid balances through vendor resubmission and phone calls   Analyzed detail and summary agings   Communicated and resolved various issues with vendors  Researched various issues for reconciliation purposes   Trained new employees on chargeback analysis and reconciliation         Education      Bachelor of Science  ,   Business Administration Accounting and Finance    The Ohio State University   Ôºç   City  ,   State     Business Administration Accounting and Finance       Skills     Budgeting, Analysis, Management, Cash Flow, Prophix Software Administrator     "
FINANCE,"         FINANCE SUPERVISOR       Summary    Able to adapt and flexible enough to help manage changing priorities and maintain a high standard of work and accuracy in spite of changes. Reliable resource and highly valued team member within my department by providing assistance to managers, co-workers, FPDPs, interns and taking ownership of my responsibilities in order to meet deadlines and team goals. Ability to demonstrate and develop supervisor skills to work with FPDPs coming through the program to develop skills needed for commercial BU roles in the future. Strong team player who has developed a strong reputation and earned the trust and respect of those around me. Open to new and different approaches, embracing new requirements and incorporating them into my work, while making sure all information is flowing and reported properly. Along with quickly learning new skills to adapt. Ability to indentify and resolve problems to make sure data is accurate, complete and communicated properly. To contribute strong background in finance and my drive for excellence and success to the Abbott Nutrition organization           Experience      Finance Supervisor   05/2012   to   Current     Company Name   City  ,   State       Develop and consolidate Adult Institutional financial plans/forecasts (including annual plan, LRP, monthly LBE and S&OP) for the Adult business unit to present for senior management review.  Pull and analyze market and share data by Institutional segments in Tableau system.  Budget and report total Institutional AP&G spend.  Complete monthly analysis of E&O for Adult Institutional products.  Supervise and mange one employee within the Finance Professional Development Program rotation.  Develop and consolidate Adult Institutional financial plans/forecasts (including annual plan, LRP, monthly LBE and S&OP) for the TN business unit to present for senior management review.  Budget and report total Institutional AP&G spend.  Complete monthly analysis of E&O for Adult Institutional products.  Consolidator for Therapeutic Nutrition Business Unit  Develop and consolidate financial plans/forecasts (including annual plans/updates, monthly S&OP, LRP's, and LBE's) for the business unit to present for senior management review  Develop and consolidate the financial package of monthly business results for senior management review  Prepare annual plans/updates, LRP's and LBE's for our marketing departments and other AP&G budgets and conduct monthly meetings with directors/managers/budget owners to review  Consolidate and submit month end close financial information for our business unit's results, provide necessary commentary and variance research  Coordinate, calculate and track royalty expenses  Participate in Sox Testing as needed, in 2009 completed testing of Financial Reporting department  Products Operating Administrator: complete month-end transfers of sales and margin statistics by sku level  Prepare Investment Package analysis of balance sheet and provide commentary on monthly basis  Monitor and reconcile inter-company accounts with Corporate  Reconcile general ledger daily and investigate and address potential problems before month-end close  Prepare swell allowance accrual analysis  Assist in Daily Sales processes and other team requirements as needed  Compile and submit Federal and State Tax Packages  Participate in Sox Testing, including testing plant inventory processes and procedures          Senior Mutual Fund Accountant   08/2004   to   11/2005     Company Name   City  ,   State       Promoted to senior level in October 2005  Prepare and analyze financial statements and shareholder reports  Prepare and analyze fund expenses, expense accruals and review total returns  Prepare marketing products for distribution to shareholders  Prepare regulatory filings and board materials  Assist management with special projects  Participate in Mentor Program to train new associates at BISYS  Enter all mutual fund transactions and trades to a fund on a daily basis  Distribute fund data to internal and external business partners  Calculate daily market value of portfolio holdings and net asset value  Complete month-end reporting requirements  Interact with external bank custodians and investment advisors on fund administration          Accounting/Finance Internship   06/2002   to   03/2003     Company Name   City  ,   State       Intern in Accounting Department at headquarters of Westfield Bank  Perform daily accounting routine, completed reconcilements, commercial loan audits and budgets Systems Experience and Proficiencies  Microsoft Office/Outlook, Lotus Notes, SAP, HOST Analytics and Tableau Software  SAP and HOST Analytics subject matter expert for Abbott Finance organization          Education      Bachelor of Arts  :   Business Administration, Alliance, OH    Mount Union College    Bachelor of Arts in Business Administration, Finance Concentration, Mount Union College, Alliance, OH         Professional Affiliations    Bachelor of Arts in Business Administration, Finance Concentration, Mount Union College, Alliance, OH      Skills    Financial Analyst, Budget, Forecasts, Sarbanes Oxley, Sarbanes-oxley (sox), Sox, Testing, Marketing, Budgets, Finance, Financial Reporting, Month End Close, Therapeutic, Basis, Accounts With, Balance Sheet, Daily Sales, General Ledger, Inventory, Of Sales, Sales, Sales And, State Tax, Statistics, Filings, Financial Statements, Mentor, Accountant, Mutual Fund, Accounting, Audits, Commercial Loan, Daily Accounting, Lotus Notes, Microsoft Office, Ms Office, Outlook, Reconcilements, Sap, Subject Matter Expert, Tableau Software, Team Player   "
FINANCE,"         FINANCE ASSISTANT       Professional Summary    College graduate offers strong technical skills and ability to learn concepts quickly.
Proven ability to manage multiple assignments while meeting tight deadlines.
Experience in data analysis, economic forecasting, advanced problem solving, collaborative research and presentation skills, customer service.      Skills                    Work History      Finance Assistant     06/2013   to   09/2013      Company Name   ‚Äì   City  ,   State      Prepare financial statements, maintain accurate records in a database, generate reports and present data.  Enter revenue and expense transactions and prepare expense reports.  Prepare and file financial statements such as balance sheets and income statements.  Complete purchase orders and customer invoices.  Calculate sales taxes and make bank deposits.         Catering Specialist     01/2012   to   06/2012      Company Name   ‚Äì   City  ,   State      McAlister's Deli - Corpus Christi, TX 					5/7/12 - 1/2/13.  Duties included: sandwich making, order organization, order preparation and order delivery.  Maintained food handler certification.  Technician (full-time, spring semester) Managed a 350-client route.  Responsibilities included analyzing lawn, developing treatment programs to address each lawn's specific problems, monitoring lawn status, evaluating its progress during every visit and adjusting custom treatment program.         Customer service representative/driver/food line     02/2009   to   11/2011      Company Name   ‚Äì   City  ,   State      Entered customer orders, prepared pizza dough and toppings, made pizzas and delivered customer orders safely within company time requirements.         Education      Bachelor of Arts  :   History     8 2014     Texas A&M University Corpus Christi    -
                                GPA:   Recipient of Rising Star Scholarship Academic Achievement Award, Texas A&M   History Recipient of Rising Star Scholarship Academic Achievement Award, Texas A&M       Lone Star Community College    -
                          City  ,
                          State          Diploma  :      1 2008     Jersey Village High School    -
                          City  ,
                          State              Skills    balance sheets, client, database, delivery, financial statements, funds, Excel, PowerPoint, Microsoft Word, progress, QuickBooks, sales, taxes, Technician   "
FINANCE,"         FINANCE ACCOUNTANT       Summary    Staff Accountant proficient flexible who adapts seamlessly to constantly evolving accounting
processes and technology.  Adept at budget forecasting, financial reporting and successful at
managing multiple projects. Consistently meeting deadlines under pressure. Extensive knowledge of
Accounting  Software and processes.      Highlights          Accounting operations professional      Compliance testing knowledge  Managerial aptitude    Account reconciliation expert  Ethical approach to finance    Accounts receivable  General ledger accounting skills    Accounts payable  Financial statement analysis    Invoice coding familiarity  Analytical reasoning  Intuit Quick Books specialist  Payroll  Budget forecasting expertise              Accomplishments      Formally recognized for excellence achieved in financial analysis, budgeting and
forecasting.  Operated computers programmed with accounting software to record, store, and analyze information.   General Ledger Accounts
Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts
payable, accrued expenses and line of credit transactions.  Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations.  Researched and resolved billing problems that had been previously missed.  Increased compliance for the cash management department by aiding in internal and external audits.        Experience      Finance Accountant   05/2012       Company Name   City  ,   State       Monitored new trends and technologies as they applied to audit areas for 23 funds.  Worked on collaborated extensively with auditors during preliminary and year-end audit processes for 23 funds.  Managed accounting operations for a total of 28 funds, accounting close, account reporting and reconciliations.  Received 86 statements, to record, and¬†cash, checks, and over 16,985 vouchers as well as reconciled records of bank transactions.  Performed debit, credit and total of 196 accounts on computer spreadsheets/databases, using specialized
accounting software.  Systematically prepared documents and assembled financial statements for independent auditors.¬†  Guided firm reconciliation, annuity funds, pension funds, annual reporting, and
management of investments.  Aligned all financial activity with the regulations of the GAAP.¬†  Updated investment records upon funding of investments.  Updated confidential employee banking information with accuracy.  Maintained accounts receivable for all 23 funds with¬†documentation electronically and on paper.  Processed 189 journal entries, 68 online transfers and 2,398 payments.          Staff Accountant   01/2011   to   03/2012     Company Name     State       Guided firm reconciliation, payroll, annual bonus, pension funds, annual reporting, and management
of investments.  Investigated and resolved discrepancies in monthly bank accounts while under tight
          deadlines.  Revised and streamlined inefficient work procedures with automation software.  Reduced
time and costs and increased efficiency by introducing new accounting procedures.  Verified details
of transactions, including funds received and total account balances.  Coded the general ledger and
processed vendor invoice payments.          Accountant   05/2005   to   09/2010     Company Name     State       Tracked all capital spending against approved capital requests.  Thoroughly reviewed financial
statements.  Verified details of transactions, including funds received and total account balances.  Coded the general ledger and processed vendor invoice payments.  Coordinated approval processes of
all accounts payable invoices.  Rectified escalated accounts payable issues from employees and
vendors.  Conducted month-end balance sheet reviews and reconciled any variances.  Processed bank
reconciliations and financial reports to verify practice of proper due diligence.  Maintained accounts
receivable documentation electronically and on paper.  Issued 5 paychecks and over 200 vendors and
suppliers on a weekly basis.          Corporate Accountant   02/1998   to   11/2004     Company Name   City  ,   State       Maintained detailed administrative and procedural processes to improve accuracy and
efficiency.  Verified and logged in deadlines for responding to daily inquiries.  Coordinated meetings
with other department managers.  Supervised and trained billing and collection staff.          Education      Associate of Arts  :   Business Business Management   1978       Midwest Business College   City  ,   State  ,   USA     Business Business Management Continuing education courses focusing on the Major Changes
within the Accounting Standards. Advanced Financial Accounting, Revenue Recognition, and Specialized Industry GAAP        Skills    Account reconciliation, Accounting, accounting software, Accounts payable, Accounts receivable, accounts
receivable, administrative, approach, automation, balance sheet, bank
reconciliations, billing, Budget, credit, databases, debit, documentation, due diligence, finance, Financial Accounting, financial reports, financial
statements, Financial statement analysis, forecasting, funds, general ledger, General ledger accounting, investments, Managerial, meetings, Payroll, processes, coding, Quick Books, reporting, Revenue Recognition, spreadsheets, year-end   "
FINANCE,"         FINANCE MANAGER           Summary    Highly organized and detail-focused Accounting Technician with an exceptional track record of accurately handling financial reporting in deadline-oriented environments. Skilled in recording transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness of data. Expertise in developing and delivering monthly, quarterly, and annual financial statements within tight deadlines. Proficiency in managing accounts payable and accounts receivable, generating invoices and monthly statements for clients. Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.       Highlights          Microsoft Word, Microsoft Excel, Financial Edge and QuickBooks and able to learn proprietary systems/applications quickly and easily.  Skill Proficiencies  Quarterly Reports  Accounts Payable/Receivable 	*Budget Preparation  Process Improvement	*Financial Statements  Reconciliation                Experience      Finance Manager    November 2009   to   October 2015     Company Name   -   City  ,   State      Prepare schedules and consolidate information for annual budget planning.  Prepare financial statements with budget and actual comparisons using Financial Edge.  Compiles and prepares ongoing cash flow forecasting and needs analysis.  Prepare items and schedules for annual compliance and financial audits.  Prepares account and bank reconciliations.  Obtain bids and proposals as applicable for capital equipment, fixed assets, and services.  Maintain fixed assets files.  Manage credit card assignment and limits.  Prepare and manage job descriptions, orientation and departure paper.  Process background checks for staff and board members.  Maintain personnel files for all employees.  Act as liaison with payroll service to process bi-weekly payroll and maintain paid time off records.             Accounting Technician    October 2006   to   July 2009     Company Name   -   City        Performed double-entry accrual accounting work in order to maintain a combination of journals and ledgers.  Examined, verified, and analyzed a variety of documents including purchase orders, vouchers, payrolls, and property records.  Determined the mathematical correctness, validity, and clerical accuracy of the documents.  Resolved disagreements by contacting vendor, prepared documents with supporting backup, coded documents, and posted to appropriate ledger or journal.  Maintained records to track expenditures for over 30 building projects to ensure budget is not exceeded.  Verified accuracy of over 200 general ledger accounts each month.  Produced and reviewed financial reports.  Excelled within a fast-paced environment, continually taking on increased levels of responsibility.          Owner/Bookkeeper    January 2006   to   July 2006     Company Name   -   City  ,   State      Provided full-charge bookkeeping service to small business owners.  Managed all financial transactions, posted debits and credits, produced financial statements, and recorded all transactions with strict attention to details.  Managed accounts payables, accounts receivables, journal entries, 1099 forms, and tax preparation.  Reconciled and balanced accounts.  Generated monthly statements and invoices for customers.  Prepared financial summaries using Microsoft Excel detailing companies' financial status.  Generated bank deposits, verified and balanced receipts.  Researched and resolved billing and collections disputes.  Served as liaison with Certified Public Accountants.  Assisted clients with administrative duties.  Provided notary services.          Office Manager    April 2003   to   December 2005     Company Name   -   City  ,   State      Established and maintained filing system.  Procured office equipment and supplies.  Served as liaison with subcontractors, vendors, attorneys, accountants, and government agencies.  Maintained excellent customer relations and develop customer rapport.  Diplomatically resolved customers' complaints.  Managed project files to track expenditure and projected completion using Microsoft Project.  Prepared bids for construction projects.  Maintained account payables and account receivables.  Reconciled bank statements and ledger accounts.  Created financial reports using QuickBooks.          Education      Bachelor's Degree   :   Business Administration  ,   1989    University of Central Oklahoma   -   City  ,   State      Business Administration        Skills    accounting, accounts payables, accounts receivables, Accounts Payable, accrual, administrative duties, backup, bank reconciliations, billing, bookkeeping, budget planning, Budget Preparation, budget, bi, cash flow, clerical, credit, clients, customer relations, double-entry, Edge, fast, filing, Financial, financial audits, financial reports, Financial Statements, Prepare financial statements, fixed assets, forecasting, forms, general ledger accounts, government, ledger, Microsoft Excel, Microsoft Project, Microsoft Word, needs analysis, office equipment, payables, payroll, personnel, Process Improvement, proposals, QuickBooks, rapport, tax preparation   "
FINANCE,"         FINANCE MANAGER       Summary    Ability to communicate effectively to customers, management and staff. Establish rapport with clients from diverse socio-economic and ethnic backgrounds. Ability to deal with crisis in a calm, professional manner.      Highlights          Team leadership  Accomplished in relationship selling  Friendly and cheerful  Approachable  Proven sales track record  Goal-oriented  Exceptional time management  Adept at closing sales  Sales management                Experience      Finance Manager   01/2013   Ôºç   03/2016     Company Name     City  ,   State       Lasco Ford.  As the lead finance manager my responsibilities were numerous.  My primary responsibility is to represent the dealership and abide by all the legal and ethical guidelines set forth under Federal Law.  I aslo present all available products to 100% of the purchasing customers 100% of the time.I explain all the benefits unique to each available product.  I am responsible for gathering all the appropriate documentation required from each lending institution for each individual customer.  I ensure all CITs are funded within set guidelines by the dealership.  I have build lasting and ethical relationships with my Buyers and Organizational Representatives.  I have been professionally trained in Menu Selling by Gerry Gould AAGI.  I am also part of additional Finance Manager formats such as Finance Showroom.  New Car Sales.  Al Serra Buick/GMC.  I assisted customers with their New vehicle purchase/Lease with excellent counseling and product knowledge.  I maintained a Customer Survey Index CSI of 100% (4.0) in the Buick, Cadillac, Chevrolet and GMC divisions.  Along with the 4.0 customer CSI I also was current with all the General Motors training available for the complete GM 2012-2013 product Line-Up.  I had complete working knowledge of all General Motors programs needed to maximize customer Rebate offers, as well as the ability to construct deals that maximize profits for the dealership.  I was 2nd in the entire dealership for F& I penetration at $1050 per/copy.   Answered customers' questions regarding products, prices and availability.Emphasized product features based on analysis of customers' needs.Maintained friendly and professional customer interactions.         Assistant Sales Manager/Sales   01/2007   Ôºç   01/2009     Company Name     City  ,   State       LaFontaine Auto Group.  I assisted customers with the purchase/lease of a new or pre-owned vehicle, by maintaining the knowledge of the current purchase/lease options offered by the manufacture.  I maintained the best product knowledge of the entire product line.  I also assisted the New/Used Car Manager with the daily activities of the both departments to include lot and inventory management, deal structure and closing .  I held the most certifications of all the sales associates.  I completed all courses available from Lead Management, Commercial Vehicle sales, Leaf Vehicle Sales Leader, and all product knowledge training.  New/Used Sales Consultant.  General RV.  I assisted customers with the purchase of the perfect Recreational Vehicle for their family.  Extreme product knowledge was required due to a multiple line inventory, and floor plan availability.  I was consistently in the top 10 of the sales force with volume and  gross production.          Assistant Used Car Manager/Sales   01/2000   Ôºç   01/2005     Company Name     City  ,   State       Bill Fox Chevrolet.  I assisted customers with their vehicle purchase/lease.  Through excellent counseling and product knowledge.  I also assisted the Used Car Manager with the daily activities of the Used Car Department.  I was consistently awarded ""The legion of Leaders"" award from General Motors for my ongoing excellent CSI marks and product training.          Used Car Manager   01/1998   Ôºç   01/2000     Company Name     City  ,   State       Used Car Manager.  Expressway Ford.  I managed the used car inventory to include; appraisal's, auction purchases and sales, wholesale, deal desking, ongoing sales training, and the daily responsibilities of a Used Car Manager.  Under my management gross per unit was improved from less the $800 per copy to more than $2000 per copy.  I trained my sales staff though greater knowledge of the sales process and the entire product line, also their income was substantially increased.  The implementation of my management processes and procedures  was recognized  by the Ford Motor Company's Regional Sales Director by his acknowledgment of the dealerships stunning success.          General Sales Manager   01/1996   Ôºç   01/1998     Company Name     City  ,   State       I was responsible for the inventory of both locations with a total of approximately 200 units.  I also maintained the daily functions of the store such as personnel scheduling, deal desking, finance submissions, advertising in print and media form, floor plan management, and much more.  Under my management the owner's were able to open a second location due to the increase in our gross per/unit profit.  I also implemented many policy and procedures to enhance the capabilities of the stores performance.          Sales/Assistant Used Car Manager   01/1991   Ôºç   01/1996     Company Name     City  ,   State       New/Used Car Sales Professional/ Assistant Used Car Manager.  Albert Chevrolet.  I assisted customers with their vehicle purchase/lease needs through excellent counseling and continued knowledge of current rebate availability as well as product knowledge to ensure the customers best selection of a vehicle.  I also assisted the Used Car Manager with the daily activities of the Used Car Department.  I was awarded  ""The Legion of Leaders"" from General Motors for  volume sales, high customer satisfaction, and completion of all General Motors product knowledge training and sales training material.          Munitions Systems Specialist   01/1985   Ôºç   01/1988     Company Name     City  ,   State       Munition Systems Specialist: I assembled, disassembled and maintained non-nuclear tactical weaponry.          Education          Medical Engineering / Business Management 2 yrs. Baker College
Professional Meetings
*      AAGI Finance Management Course
*     Several motivational skill building seminars and Work-shops.  :        City  ,   State              Interests     Legion of Leaders, Nissan Certified, United States Air Force    *    Honorable discharge from the United States Air Force   *     My activities always include my family. We like to camp, cannoe,     hunt and plan great vacations       Additional Information      Honors & Activities   *       Legion of Leaders, Nissan Certified, United States Air Force    *   Honorablele discharge from theUnited States Air Force   *     My activities always include my family. We like to camp, cannoe,     hunt and plan great vacations        Skills     advertising, benefits, Business Management 2, closing, Consultant, counseling, customer relations, customer satisfaction, documentation, Finance, floor plan, forth, GMC, inventory management, inventory, Law, legal, Director, Meetings, 2000, personnel, problem solving, processes, purchasing, Selling, Sales, sales training, scheduling, seminars, phone skills, unique, Work-shops    "
FINANCE,"         FINANCE MANAGER           Executive Profile     Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.       Skill Highlights          Extensive knowledlge of Real Estate programs  Management  Experience, Multitasking   Extensive Customer Service and Problem Solving Experience      Proficient in  Quick Books, Act, and Microsoft Outlook. Microsoft Office   Project management.             Professional Experience      Finance Manager    June 2015   to   Current     Company Name   -   City  ,   State     Manage all finances through Quick Books , Budget planning, reconciliation of all accounts,  accounts receivables and payables.           National Sales Director and National Rehab Supervisor    September 2013   to   July 2015     Company Name   -   City  ,   State      Supervised and coordinate evictions with eviction attorneys to faciltated cash for keys negotiations and/or sheriff lock outs and supervise and coordinated Rehab of investment properties nationally by gathering, reviewing all bids for work orders and construction bids.  Coordinated with agents nationally on purchases and sales of investment holdings.  Review and negotiate all listing and purchase contracts as outlined by investors Advise investors on current property activity and prob!ems that occurred and their resolution.  Maintain national pool of real estate agent through interviewing, hiring and discharge process.  Review and process all accounts payable from vendors before sending to accounting with appropriate paperwork.  Acted as office manage of the Lake Arrowhead branch, processing payroll, keeping up office supplies and maintaining office machines and maintaining service accounts.          Executive Vice President    September 2000   to   July 2013     Company Name   -   City  ,   State      Oversaw daily office operations for staff of 3 employees.  Prepared and distributed payroll for staff of 3 direct reports.  Composed and drafted all outgoing correspondence and reports for directors Maintained website and weekly newsletter.  Oversaw inventory and office supply purchases.  Complied annual recommendations for next fiscal year budgets.  Processed accounts receivable and accounts payable.   Negotiated with vendors to order and maintain inventory of office supplies.  Managed hundreds of accounts receivable accounts for local, State and National dues.  Coordinated all travel arrangements, flights, hotels, transportation meeting registrations and course registrations for Directors attending State and National meetings Created expense reports, budgets and filing systems.  Frequently used word processing, spreadsheet, database and presentation software.  Reconciled and processed expense reports for 12 internal and field personnel.  Coordinated vendor demonstrations and assisted in the contract negotiations of industry programs and tools Distributed company-wide announcements, booked conference rooms and coordinated catering for monthly member development forum and annual installation.  Researched, proposed and implemented vendor services to decrease costs to organization.  Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.  Processed and facilitated all pro standards complains and grievance hearings Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.          Human Resourses Executive Assistant    April 1999   to   September 2000     Company Name   -   City  ,   State      Led a comprehensive safety training for 23 staff members.  Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.  Developed and facilitated all new-hire orientations.  Conducted employment verifications and investigations.  Facilitated the criminal background check process for new hires.  Managed all aspects of leave administration, including employee notifications, disability programs and health benefits.  Processed workers  ompensation and unemployment claims.  Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.  Processed payroll and maintain employee payroll benefits database.          Admissions Office Executive Assistant    May 1998   to   April 1999     Company Name   -   City  ,   State      Managed and facilitated new student orientation.  Maintained transcripts for all students and teachers certification records Assisted financial aide department Assisted the career counseling department Tracked department expenses and supplies Orchestrated all aspects of graduation ceremonies.          Education      High School Diploma   :     1979    Lakewood Sr. High School   -   City  ,   State              Licensed Real Estate Agent

Certified Pro Standards Administrator

Served on 8 years on product development advisory board                Skills    accounting, accounts payable, accounts receivable, Attention to detail, benefits, Budget development, budgets, Strong interpersonal skills, contract negotiations, contracts, counseling, Critical thinking, database, product development, filing, financial, hiring, inventory, team building, meetings, office, negotiations, newsletter, office machines, organizational, payroll, personnel, presentation development, QuickBooks, Real Estate, safety, sales, spreadsheet, staff development, Time management, transportation, travel arrangements, website, word processing   "
FINANCE,"         FINANCE DIRECTOR           Professional Summary     Results oriented, dependable and motivated professional with 15 years of various experience in the field of accounting, payroll, tax, procurement and administration. Desires a challenging role in business processes.       Core Qualifications          General and Tax Accounting  Account reconciliation  Budget forecasting expertise  Financial statement analysis  Compensation and benefits administration  System implementation  Inventory systems  Poilcy/program development  Certified Public Accountant (Philippines)  Proficiency in Oracle Financials, Microsoft Office, Microsoft Dynamics, Peach Tree Accounting.        Strong organizational skills  Analytical skills  Flexible team player  Staff development  Supervision and training  Problem resolution  Schedule management  Strategic  Good listener  Customer relationship  Service Orientation             Experience      Finance Director    June 2003   to   January 2014     Company Name   Ôºç   City  ,   State      Manage all aspects of accounting operations, overseeing day to day transactions related to general ledger, accounts payable, accounts receivable, fixed assets, cash accounts, payroll and purchasing.  Reviews financial statements.  Reviews results of operations and ensures proper reporting to program head to understand revenue and cost drivers and define appropriate reports for monitoring improvement.  Prepares project pricing and budget.  Develops financial models for comparative analysis of vendor proposals, compensation package, client pricing and budget proposals.  Manages cash flow.  Signs checks based on assigned approval authority.  Manage the maintenance and creation of corporate accounting, payroll and purchasing policies.  Ensuring that all records are maintained in accordance with GAAP and IFASB.  Handles external audits and regulatory exams.  Reviews and approves payroll.  Regularly reviews template of employee contracts and benefits to ensure that it is updated based on approved compensation package and labor requirements.  Assisted in job grading projects.  Reviews and approves purchase orders based on assigned approval authority, recommends approval of capital improvements and purchases recommending board approval.  Develops team members by setting objectives, providing performance reviews and coaching.  Monitors team adherence to department scheduled reports and deliverables and control procedures.  Manage external relationship with banks, auditors, lawyers, vendors/service providers and government representatives.  Assisted in due diligence for company acquisitions.  Handled implementation of accounting system.  Reviews contracts with vendors and ensures coverage of all discussed clauses.  Acts as the Corporate Secretary signing the minutes of Board of Directors meetings.          Finance Officer    October 2000   to   May 2013     Company Name   Ôºç   City  ,   State      Prepares financial statement of regional headquarters.  Consolidates financial statement of companies and reports to the higher management.  Reviews financial statement and schedules of operating company.  Provides variance analysis against approved budget.  Manage cash flow and projection.  Oversee preparation of client invoices and supporting documentation.  Ensure compliance of billings with contractual terms.  Ensures timely payment to vendors.  Preparation of tax schedules, returns, information and other regulatory reports.  Prepares payroll and tax documents of higher management.  Reviews regular payroll and tax documentation.  Maintains regular review of accounting policies, ensures proper implementation and creation of new policies in case of need.  Handles performance review and coaching of the accounting team and payroll teams.  Regularly coordinates with other departments on support required from the accounting team.  Maintains relationship with banks, government agencies, clients and service providers.  Handles coordination with auditors, lawyers and consultants on regular audits and legal matters.          Accounting Staff    January 1999   to   October 2000     Company Name   Ôºç   City  ,   State      Prepare invoices and follow-up on payments.  Prepare payments to vendors.  Prepare tax returns and other regulatory reports Process payroll.  Handles bank transactions.  Handles bookkeeping and preparation of financial statements and schedules.          Education      Bachelor of Science   :   Accountancy  ,   1997    Miriam College Foundation Inc   Ôºç   City  ,   State  ,   Philippines     Accountancy         Professional Affiliations     Philippine Institute of Certified Public Accountants (PIPCA), member 2000 - Present       Skills     Accounting, accounting system, accounts payable, accounts receivable, acquisitions, benefits, billings, bookkeeping, budget, cash flow, coaching, contracts, corporate accounting, client, clients, documentation, drivers, due diligence, external audits, financial, develops financial models, financial statements, prepares financial statement, fixed assets, general ledger, government reports, prepare invoices, legal, meetings, Microsoft Dynamics, Microsoft Office, Monitors, Oracle Financials, payroll, Peach Tree, performance reviews, policies, pricing, proposals, purchasing, variance analysis, budgets, managing cash flow,     "
FINANCE,"         FINANCE ASSISTANT           Summary    Accurate, Alert, Ambitious, Analytical, Articulate, Efficient, Dependable, Responsible, People-Oriented, Honest, Independent and Hardworking. Integrity, Competence, Honesty, Growth, Family, Decisiveness, Stability and Leadership      Accomplishments    Awards	:Most Improved Employee for the Year Year	:2008 Company: MBS Accounting Services cc Awards	:Emerald Award for hard work and Dedication to my work Year	:2010, (first quarter) Company: Anglo American GSS (EMEA) Accounting Services Awards	:Amber Award for hard work and Dedication to my work Year	:2010, (last quarter) Company: Anglo American GSS (EMEA) Accounting Services Personal Strengths & Profile      Professional Experience      Finance Assistant    January 2015   to   December 2015     Company Name   Ôºç   City  ,   State      Receive purchase request forms, Processing & Issuing of purchase orders to suppliers, Send through the Purchase orders to Suppliers, Submit Supplier Invoices for payment, Follow up on delivery (goods received vouchers - GRV's), Corresponding with suppliers to get Tax Invoices for payment, Processing quotations & invoices on system, Submit all transactions & documents to line manager for approval Daily follow up on outstanding Invoices, Submitting supplier forms to line manager Maintaining Asset Register, Reconciliations per creditor Ensure that we receive Statements from Suppliers, Print proof of payments Send Proof of payments to Suppliers, To ensure there is enough funds available for the invoices that has to be paid.  Monitoring the Funds Available, Assisting with the Audit information Monthly processing/capturing of payroll Debtors: Receipt of invoice request forms, Request line manager to create customers on system Ensuring allocations are correct, Processing sales order on system Forward original invoice to the requestor, Corresponding with Commercial Venture staff regarding payments Outstanding debtor follow up - weekly, Handover of outstanding debt Liaising with Attorneys, Monthly debtor reconciliations Cash Management: Capture payments on FNB Business banking (Daily), Capture payments on Nedbank Business banking (Daily) Ensure that there are two signatories to approve payments, Weekly bank reconciliations.  Nedbank Procurement & Credit Cards: Ensure reminder of slips are send out on a weekly basis, Nedbank bank statements distributed to collect all slips Allocate slips to the correct account, Receive slips for all procurement & credit cards Compile all slips on statements, Process on Pastel Cashbook Processing Journals, Ensure Recon for Statements is signed off by the 15th of each month.  Ad hoc Tasks: Answer the Telephones/Take messages, Creating New Files when needed Filling, Assisting other Staff with Office Administration, Monthly reconciliations of all sub-systems Financial Statements: Prepare financial statements of all University of Johannesburg companies on CaseWare.  35 companies).  Fixed Asset Management       Reason for looking:  This is a temporary contract for 6 months          Management Accountant    August 2013   to   January 2015     Company Name   Ôºç   City  ,   State      General Ledger System Management, Perform Month-end Procedures to finalise accounts, Produce Monthly Budget Variance Report, Perform Month-end Reconciliations for all Balance Sheet Accounts, Prepare Monthly Management Reports and Distribute to Management, Participate in Budgeting and Forecasting processes, Participate in 3 Year Plan Process, Assist in the preparation and running of the Audit, Prepare Annual Tax Returns, Monthly expenses analysis compared to the budget, Calculate monthly incentives for store staff, Allocate expense lines to all stores, Liaise with store managers in case of over spending, Managing rental expenses, making sure that all landlords are paid each month, Invoicing to MTN, Cell C, Vodacom and other cellular providers for monthly cellular income, Following up on all unpaid invoices, Management of all credit cards and petrol cards,   Calculating of margin and making sure it agrees to merchandise and cellular department KPIs.        Reason for leaving : Had to raise my son until he is at least 1 year.          Senior Accounts Assistant    September 2009   to   August 2013     Company Name   Ôºç   City  ,   State      Transitioning Fixed Assets duties of all business units within the Anglo American Group into a Global Shared Service environment, Managing the Fixed Asset Registers of the Anglo American group, from calculating Depreciation, posting and reconciling it.  Disposing of Assets and all other transactions that involve fixed assets.  Analysing depreciation.  I also help with project management at Anglo Coal.        Reason for leaving : Looking for exposure in other Accounting fields and growth in my career.          Trainee Accountant - SAICA Trainee    September 2007   to   September 2009     Company Name   Ôºç   City  ,   State      Cashbooks, VAT returns, Manual IRP5's, IT3 (a)'s and IT14's, EMP501's, Bank Reconciliation,.  Finalizing VAT, Advising Clients, Preparing the Financial statements,.  Debtors Reconciliation, Creditors Recon, Fixed Asset Register.        Reason for leaving : Looking for better opportunities and growth.          Education and Professional Training      National Diploma   :   Internal Auditing  ,   2005    Walter Sisulu University of Technology   Ôºç   City  ,   State  ,   South Africa    Internal Auditing        Matric   :   Standard 10  ,   2000    Thubalethu Senior Secondary School   Ôºç   City  ,   State  ,   South Africa            B com   :   Internal Auditing      University of South Africa   Ôºç   City  ,   State  ,   South Africa    Not complete, 8 modules in 3rd year are still outstanding.        Languages      English  IsiXhosa  IsiZulu  SeSotho        Personal Information      ID¬†Details: 8209030804081    Family and marital status: Married   Nationality: South African   Date of Birth - 1982-09-03         Skills    Accounting, General Accounting, Accountant, Articulate, Balance, Balance Sheet, bank reconciliations, Bank Reconciliation, banking, Bookkeeping, Budgeting, Budgets, Budget, C, CaseWare, Cash Management, Com, Credit, creditor, Clients, delivery, Dependable, English, Filling, Finance, Financial Management, Financial Statements, Prepare financial statements, Fixed Asset Register, Fixed Assets, Forecasting, forms, Funds, General Ledger, Hyperion, Invoicing, Leadership, Managing, Excel, Outlook, PowerPoint, Word, Office Administration, Organizing, Problem Solving, processes, process
Management, project management, reconciling, Reporting, Retail, SAP, Shared Service, Statistics, Take messages, Tax, Tax Returns, Team Player, Telephones, Type, VAT Returns   "
FINANCE,"         FINANCE COORDINATOR         Highlights        Microsoft Excel, Word, Access, PowerPoint, MS Outlook, SAP, Marketing Funds System, Siebel, AS400/Mainframe, Baan ERP, SharePoint, Salesforce.com, SAP CRM              Experience     05/2014   -   Current     Company Name   Ôºç   City  ,   State    Finance Coordinator        SUMMARY	Dedicated accounting and finance professional with proficient analytical, budget processing, supporting and researching experience that includes general ledger reconciliation, data management and analysis, auditing, accounts payable and accounts receivables.  Successful at managing multiple assignments while meeting tight deadlines.  Adept at building productive, cross-functional team relationships, and leveraging these relationships to gain cooperation in resolving issues.         02/2012   -   05/2014     Company Name   Ôºç   City  ,   State    Master Data Specialist        Accurately created customer master data records and sales hierarchies in SAP.  Served as subject matter expert on Warehouse Direct (WD) accounts, addressing escalated issues and answering questions from the business regarding WD processes.  Involved in SharePoint project which reduced the WD account create and change work flow process time by half.         12/2008   -   02/2012     Company Name   Ôºç   City  ,   State    Financial Analyst        Worked closely with pharmaceutical client CFO and controller generating reports and reconciliations to assist in cash flow forecasting.  Performed reconciliations utilizing Excel techniques including V-lookups and pivot tables.  Consistently managed and completed month end close process within five business days.  Processed client approved write-offs, accruals, journal entries and posted transactions to the general ledger.  Assisted account analysts in collection of past due open accounts receivables.  Participated in the recommendation, development, testing and implementation of department automated AR Reconciliation tool, which significantly reduced the manual matching work performed by the department Financial Analysts.  Received several recognition awards for commitment to teamwork, initiative, process improvements and customer service.         08/2006   -   07/2008     Company Name   Ôºç   City  ,   State    Financial Analyst        Maintained and accurately loaded multi-million dollar marketing budgets and forecasts into the Marketing Funds sub-ledger.  Supported brand marketing managers by providing analysis and weekly reporting on marketing spend actual results versus forecast in SAP and Marketing Funds.  Met quarterly with brand managers to ensure activity based spend was in-line with forecasted budget.  Assisted finance manager with period end and yearly close functions.  Documented and tracked all forecast changes between brands and programs in the Marketing Funds system and Access database; quarterly reconciling budget dollars within the two systems.  Assumed lead role for reporting inventory status to brand managers and assisting in the resale of overstock items; analysis - researched variances.  Coordinated annual Accrual process.  Audited payment requests in excess of 75k for correct general ledger coding and adherence to GAAP guidelines.         02/2000   -   08/2006     Company Name   Ôºç   City  ,   State    Trade Promotion Specialist        Accounting Pre-audited and processed trade marketing and bottler coop reimbursements to conform to GAAP guidelines.  Analyzed and adjusted trade budgets to actual to facilitate year-end close process.  Prepared period and year-end close journal entries for multiple general ledger and cost center combinations.  Created customized reconciliation forms and reports, using Excel techniques including macros, V-lookups, and pivot tables.  Led and executed department training; trained new hires on Marketing Funds System, SAP and reconciling procedures.  Participated in the development, testing and documenting of department reconciling tool.  Oversaw department records retention/retrieval system; received ""What Outstanding Work"" (WOW) award for initiative and independent effort.  Received ""Shooting Star"" award for individual contribution to team's overall successful accomplishments.          Education     2016     Columbia Southern University  City  ,   State      B.S  :   Business Administration/Finance    Business Administration/Finance        Skills    Accounting, accounts payable, accounts receivables, accruals, Accrual, AR, AS400, auditing, Baan, brand marketing, budgets, budget, cash flow, com, controller, CRM, client, customer service, data management and analysis, drivers, ERP, finance, Financial, forecasting, forms, functional, Funds, general ledger, inventory, ledger, macros, Mainframe, managing, marketing, Access, Access database, Microsoft Excel, Excel, MS Outlook, PowerPoint, SharePoint, Word, month end close process, pivot tables, processes, coding, promotion, reconciling, reporting, researching, sales, SAP, Siebel, simulation, Six Sigma, teamwork, year-end   "
FINANCE,"         FINANCE MANAGER       Summary     Skilled Finance Leader experienced in budgeting, strategic planning, product analysis, cost allocation, sales plan design and adminstration.       Highlights          Strategic planning  CPA (Inactive License)  Significant Budget/forecasting experience with a focus on process improvement  Experienced Essbase User  Strong Excel Skills              Accomplishments      Developed product report and pricing framework driving decisions regarding minimum pricing and product margins   Partnered with Human Resources and Business Leaders to redesign sales plans to reduce sales cost and improving alignment with sales activity   Streamlined finance support with improved consistency and service levels while reducing staff        Experience      Finance Manager   10/2007   to   Current     Company Name   City  ,   State       Manage forecasting, outlook, reporting and sales compensation process for Structured Product Services Group of Corporate Trust. Asset classes supported includes residential and commercial mortgage products as well as auto, student loans, life insurance and other asset classes  Identify and support process improvements to streamline reporting, simplify and improve forecast models and enhance metrics for productivity to support strategic business decisions  Develop pricing, cost and allocation models for existing products and new business opportunities providing financial data for strategic growth initiatives and pricing modifications  Support business objectives related to expense reduction goals  Manage team of 6-7 Consultants including staff that is located remotely with significant focus on skill development          Finance Manager/Director   12/2005   to   10/2007     Company Name   City  ,   State       Managed team responsible for the weekly 90 day cash forecasting process during time of significant market/liquidity stress. Responsibilities included setting calendar, producing executive and summary reports with commentary, actual to forecast variance and model maintenance  Recommended adjustments to 90 day cash forecast along with risks and opportunities to cash needs  Completed ad hoc reporting requests for Treasury and Senior Management  Coordinated review of balance sheet forecast          Finance Manager/Senior Analyst   04/2003   to   12/2005     Company Name   City  ,   State       Completed monthly and quarterly forecasts and annual operating plan and reporting for the $45 billion residential mortgage financing portfolio  Coordinated pre-close and close process for portfolio  Developed portfolio and deal level yield analytics including net interest margin, provision expense and operating expense as well as rate/volume attribution for forecast and actuals for residential mortgage portfolio  Created and/or enhanced management reporting package of forecast and actual business results  Communicated forecast and actual results to both Finance and Business Management  Led project to develop and implement a new Essbase forecast model for the residential securitization portfolio accounted for as a financing accounting transaction  Implemented additional forecast process controls to improve accuracy and enhance coordination various groups          Financial Consultant   05/2002   to   04/2003     Company Name   City  ,   State       Tracked indicative pricing and secondary fixed rate spread levels for Corporate debt issuance and peer group  Analyzed maturity risk, basis risk and repricing characteristics of debt portfolio  Analyzed consolidated liquidity and balance sheet trends for funding purposes          Finance Manager   04/2001   to   05/2002     Company Name   City  ,   State       Directed early estimate, month-end close, variance analysis, budgeting and forecasting processes  Developedand implemented new internal expense allocation methodology  Managed Analysts that supported the Employee Benefits Support Group  Integrated the daily finance support of Institutional Trust acquisitions          Senior/Lead Analyst   02/1998   to   04/2001     Company Name   City  ,   State       Directed final finance integration of 22 Employee Benefit offices/states  Identified issues, implemented policy changes and conducted training for the general ledger conversion  Led department automation project for financial reporting and development of budget model  Implemented new Trust Operations cost allocation methodology and actual versus plan volume tracking  Led financial tracking for the merger of Norwest/Wells Fargo Trust Operations Groups  Identified and implemented changes to allocation model for un-invested cash balances  Managed analysts that provided daily finance support          Education      B.S.  :   Accounting B.S    Bemidji State University    Bemidji State University May 1992 Accounting B.S. GPA 3.9        MBA  :   Finance & Strategic Management    Carlson School of Management, University of Minnesota    Carlson School of Management, University of Minnesota July 2001 MBA - Finance & Strategic Management GPA 3.9        Certifications    CPA RFC      Skills    Finance, Forecasting, Loans, Mortgage, Pricing, And Sales, Annuities, Compensation, Life Insurance, Metrics, Outlook, Process Improvements, Sales, Sales Compensation, Cash, Budget, Cash Balances, Financial Reporting, General Ledger, Integration, Integrator, Operations, Training, Trust Operations, Balance Sheet, Accounting, Business Management, Essbase, Forecasts, Process Controls, Residential Mortgage, Securitization, Adjustments, Cash Forecasting, Maintenance, Benefits, Budgeting, Employee Benefits, Variance Analysis, Basis, Cpa, Excel, Process Improvement, Strategic Planning, Mba   "
FINANCE,"         GLOBAL FINANCE ACCOUNTANT       Summary    Honest, reliable, dependable, hardworking, quick learner, enthusiastic, motivated individual with strong work ethics, who is results driven, detail oriented, and well organized with a fervent desire to learn and be part of a professional team which offers continued opportunities for professional and personal growth.      Skills        Excellent people and self-management techniques, Excellent Client or Business partner relations, Excellent Written and Oral communication abilities, Excellent problem-solving skills, File maintenance, Experience using Windows 98, 2000, 2007, 2010, 2013, Power Point, MS Outlook, MS Word, Bolt, MAC, Millennium, Internet, SAP 7.5, Sabre, Great Plains, Lawson HRIS, CSG, ProAlpha, Quick Books, Centricity, AS400, Oracle R11, Oracle R12, MAS 90, Kofax, Excel. Knowledge of Financial Management and human resource, SOX compliant procedures and ISO900.            Experience      Global Finance Accountant     Oct 2016   to   Current      Company Name   Ôºç   City  ,   State     Process and Analyze invoices and expense reports to ensure appropriate approvals in accordance with CGE Expenditure Authorization Guidelines.  Ensures accuracy of tax calculations for all invoice payments and accrues additional tax expense and payable during the posting process.  Communicate with business partners and external vendors on invoice inquiries and other expense related activities.  Apply company, cost center, general ledger (GL), and other required coding for financial information system entries to ensure accuracy of posting entries and accrual reporting.  Compile and prepare standard reports for review by other associates and managers in accordance with accounting standards and company policies.  Create, prepare and distribute weekly proposals to the team.  Researched discrepancies and updated accounts with accurate information.  Resolved reconciliation discrepancies in a timely manner.  Ensure that company financial systems are robust, compliant and support current activities and future growth.  Reconciled all Balance Sheet accounts monthly.  Review the Financial Statements monthly to ensure accuracy.  Managed company policies regarding capital requirements, debt, taxation, equity, disposals and acquisitions, as appropriate.  Established a high level of credibility and manage strong working relationships with external parties including vendors and advisors prepare for financial audit and coordinate the audit process.  collect and analyze financial information to recommend or develop efficient use of resources and procedures, provide strategic recommendations and maintain solutions to business and financial problems.         Financial Analyst / Accounts Payable     Jul 2013   to   Jan 2016      Company Name   Ôºç   City  ,   State     Process external invoices in R11/ R12 (Oracle) for multiple entities, domestic and foreign, within established service level commitments.  Ensure processing of payments of invoices, refunds and expenses is in compliance with established key controls.  Provide strong customer service, support and demonstrate initiative in preventing invoice issues.  Research, and resolve invoice and payment issues with external vendors.  Assist in documentation and implementation of a global Accounts Payable function.  Train internal and external customers/ new employees on policy and procedures.  Provide assistance, support and develop strong communications for the internal/ external business units
Assist management with projects as necessary for the Finance organization.  Communicated with various partners, including Corporate and Regional FP&A and counterparts and Finance Business Partners.  Assist with internal and external SOX audits.  Handled reconciliation of monthly statements Complete and review of account reconciliations.as a part of month end closing procedure.  Responsible for the day- to-day general ledger accounting and financial reporting and analysis for assigned functional areas.  Research and resolve Business Units inquiries for assigned functional areas.  Provide financial tracking and maintenance support to Project Managers.  Partnered and collaborated with Business Units from several regions to help deliver on various objectives including fiscal year annual operating planning.  Built strong knowledge of Visa's business through constant communication with the Business units from several different regions.  Ensured financial data accuracy, integrity and consistency of information as well as organized documentation of results and data sources used.  Support production of monthly reports including performing accurate variance analysis and outlining contributing factors.         Financial Operations Analyst     Jun 2011   to   Jun 2013      Company Name   Ôºç   City  ,   State     Team player responsible for processing over 385,000 invoices annually.  Handled reconciliation of monthly statements.  Documented completion and review of account reconciliations.as a part of month end closing procedure.  Audited merchandise invoices against internal purchase orders per SOX compliance.  Responsible for overseeing the review of the daily settlement process to ensure that net cash settlements are complete, accurate, and posted in a timely manner.  Reviewed vendor processes and transactions to ensure they are being performed accurately.  Participated in SOX complaint projects.  Processed and maintained accounting records for business units/sub-regional offices to ensure a high quality of accounting accuracy, timeliness of reporting and compliance to corporate policies per GAAP and SOX requirements.  Handled and disputed chargebacks.  Maintained lists of accounts receivable and payable.  Updated vendor files and file numbers.  Print and distributed monthly financial reports.  Partnered and collaborated with Business Units from several regions to help deliver on various objectives including fiscal year annual operating plan.  Utilized business understanding to perform financial and statistical.  Documented completion and review of account reconciliations.         AP Manager / Accountant      Company Name   Ôºç   City  ,   State     I          1/16-10/16.  Partner with Controller to monitor weekly cash flow and prioritize payables.  Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses.  Lead integration and plan for all post-acquisition functions as it relates to accounts payable.  Accountable for the ongoing analysis of process constraints, target costing projects, margin analysis, and tracing costs back to underlying activities.  Coordinate and manage all payables-related audit requests.  Uphold SOX and internal control standards by documenting and maintaining standard operating procedures.  Manage accounting functions including maintenance of general ledger, accounts payable, accounts receivable, and project accounting; ensures accuracy and timeliness.  Manages monthly closing of financial records and posting of month end information; ensures accuracy of financial statements.  Survey operations to ascertain accounting needs and recommend, develop, and maintain solutions to business and financial problem.  Acts as a liaison between the company, government and external accountants to meet information needs and to ensure that proper information is maintained for historical purposes.  Selects and hire employees for the Accounting/ Finance team.  Trains and evaluates employees to enhance their performance, development, and work product.  Addresses performance issues and makes recommendations for personnel actions.  Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.  Prepares and recommends operating and personnel budgets for approval.  Reconcile central travel account statements in the IExpense application.  Audit card program reconciliations; ghost purchasing card reconciliations; and auditing expense report violations in the IExpense applications.  Provide knowledge of policies and procedures, supporting cardholders and general employee based on.  Travel and Entertainment related items and Purchasing Card related items.         Education and Training      M.B.A  ,   Accounting   12/2016    Accounting Volunteer
San Antonio Food Bank          6/17- Current
Austin Humane Society       Skills    account reconciliations, Accounting, accounts payable, accounts receivable, accrual, acquisitions, AS400, auditing, Balance Sheet, budgets, business operations, cash flow, closing, Oral communication, Controller, costing, Client, customer service, documentation, equity, expense reports, Finance, financial, analyze financial information, financial audit, Financial Management, FP&A, financial reports, financial reporting, Financial Statements, functional, general ledger, general ledger accounting, ghost, GL, government, Great Plains, HRIS, human resource, ISO, Lawson, MAC, MAS 90, Excel, MS Outlook, Power Point, 2000, Windows 98, MS Word, Millennium, month end closing, Office Management, Oracle, payables, personnel, policies, problem-solving skills, processes, coding, proposals, Purchasing, quality, Quick Books, File maintenance, reporting, Research, Sabre, San, SAP 7.5, SOX compliance, settlements, strategic, tax, Team player, variance analysis, Excellent Written     "
FINANCE,"         FINANCE AND SALES CONSULTANT           Professional Summary     Finance and Sales with management training experience and exceptional people skills. Versed in strategic leadership roles and responsible for training small groups of new hires. Desires a challenging role as your Finance and Insurance Manager.        Core Qualifications          Over 15 years of supreme Customer Service.  Real Estate and Vehicle Sales.  Training and Mentoring several Sales Consultants  Trained in Management Roles.  Finance expert       94% finance approval rate.  85% closing rates.  100% Up sells on products and services.             Experience      Finance and Sales Consultant    January 2015   to   January 2016     Company Name   -   City  ,   State      Direct contact for customers Looking to Finance their Newly purchased vehicles.  Having a strong ability to discuss Finance decisions and making tailored recommendations for the best offer that fits their situation.  In direct contact, when needed, with our different lenders to assist in closing.  Planned and executed a class of four New Hires Training them in the art of Sales and Finance and later Training and mentoring another while maintaining my average Sales and finance records.  Held daily meetings with New hires discussing opportunities within Sales and Finance Scheduled meetings with Co-workers to come up with plans to better themselves with the company and working together to enhance their successes.  In the process of being trained in Management When needed would act as Assistant Sales Manager helping Sales Consultants with selling and explaining finance decisions and to Customers to assist in closing the sale.  Point of contact when customers Enter and Exit the store.  Explaining how our facility operates.  Adding and deleting Customers on our wait lists and putting them at ease with our wait times.  Making Observations for our Sales associates to maintain good enthusiasm and excitement within their job descriptions.  Recommending down payments and other forms of collateral to assist in selling the offer having the knowledge of the different banks that will work with challenged credit and what advice to give to better allow the customer to understand their situation.  Maintaining an average of 85% Closing rate.  Documented Extended Service Plan up sells of 100% for a straight 2 Months and counting.  The ability to hold a 75% up sell ratio on ""Gap Insurance"".          Sales Associate    October 2013   to   January 2015     Company Name   -   City  ,   State      Identifying each vehicle to tailor to the Customers needs and wants.  Monitored prep of vehicles and their timely delivery.  Working Directly with Management to ensure vehicle is sold.  Answering email leads and answering the phone to assist in developing Car Sales.  Increased sales by 20% over a two-year period.  Large customer referral base with exceptional Repeat Customers.  Maintained an average of 15 cars a month.  Working with Co-workers to ensure great Customer Service.  Having the ability to counsel Customers in their decisions to purchase.          Real Estate Agent    September 2013   to   December 2014     Company Name   -   City  ,   State     Sellers Agent -    Advertising and Marketing Own Real Estate Business under a Broker Name  Creating a large Client base From Networking and constant Calls and Mailings  Listing homes on The M.L.S and other Real Estate based advertisements.  Holding a 30 day close rate for 2 years in row.  Negotiating with other Buyers Agents in the Sale of my Clients Home.  Discussing pricing with my client that is in their best interest.  Hold ‚ÄúOpen Houses‚Äù and accepting offers from potential Buyers.  Present on the Day of closing with my client and making sure all Title work is complete.  Assisting Investors in Listing their homes for Sale or Rent.    Buyers Agent-   Making cold calls to Clients in our database to persuade in becoming their Agent.  Discussing Finance opportunities and know what banks will work with their current situation.  Counseling Clients on the best price of their home and how to maintain their mortgage payments.  Searching for homes that fit the Clients needs and wants and budget.  Making appointments to show homes and becoming very knowledgeable of them.  Staying organized to ensure better Customer service.  Having great relationships with Loan officers and Bankers to ensure great deals for my Clients as needed.          Education      Associate of Science   :   Business Management  ,   2012    Prince George's Community College   -   City  ,   State       Deans list awards and recognitions.          Real Estate Agent Licensure   :   Real Estate Sales  ,   2011    Long and Foster Continuing Education   -   City  ,   State       MAR- Maryland Associations of Realtors  PAR- Prince George's County Realtor  REALTOR  NAR- National Associations of Realtors  PMA-Property Management Association         Professional Affiliations          Skills     Advertising, Making appointments, art, Closing, Counseling, Credit, Clients, Customer Service, Databases, Email, Filing, Finance, forms, Insurance, Marketing, meetings, mentoring, Negotiating, Networking, pricing, Real Estate, Selling, Sales Manager.    "
FINANCE,"         DIRECTOR FINANCE PROJECTS           Summary     Organized results-oriented finance professional with a tangible track record of consistently delivering exceptional financial modeling and analytic support. Proved success of managing day-to-day business activities of financial analytic systems and teams, supporting M&A activity, managing large-scale projects, developing, implementing and auditing business process flows, and ensuring the accurate disclosure of financial facts. Experienced leader, working across the organization to create compelling analysis with the goal of influencing improved business performance.       Highlights          Financial system assessment and implementation  Business process improvement  Buy & sell side due diligence  In-depth knowledge of SAP  Purchase accounting       Analytical support  Forecasting and planning  Advanced Excel modeling  Project management  Impairment analysis  Lease accounting            Accomplishments      Member of the Sell side team, responsible for the Financial Analytic modeling and support of the Confidential Information Memorandum, Financial Model and Due Diligence process resulting in a $2.3 Billion sale of IMG to WME and Silver Lake Partners completed May 2014 ¬†   Developed documentation and analytics for the European Union, Turkey, and United States Anti-Trust fillings related to the sale of IMG to WME.   Provided analytic support of purchase accounting, goodwill and intangibles post sale (WME|IMG)   Implemented Statutory Ledgers, 26 Countries (SAP)   Configured and implemented Fixed Assets (SAP) 12 legal entities   Implemented SAP Budget and Planning (MS 7.5)       Experience      Director Finance Projects    January 2015   to   Current     Company Name   -   City  ,   State     Responsible for the strategic design, implementation, integration and accessibility of resources enabling effective and reliable data analytics and business intelligence across the Enterprise. Responsible for deploying efficient approaches to the processing of financial data across the various teams within the Finance Division. Additional responsibilities include appropriate source identification, building of data extraction methods, design and maintenance of data reconciliations and data modeling tools, as well as overall financial reporting & analysis support. Key principles applied: innovation, automation, accuracy, continuous improvement and the generation of additional capacity within the Finance Division.         Manager of Business Analytics    January 2012   to   January 2015     Company Name   -   City  ,   State     Developed and supported methods and studies to determine the effectiveness of business plans, policies and procedures in a $1.2 Billion multinational environment. Supported, Consolidated and Reported the Quarterly and three year rolling Financial Forecast of 250+ users Worldwide. Analyzed financial information to determine the information constituted an accurate and adequate disclosure of facts. Supported Business Unit requests for special projects related to Financial Forecasting and Analysis Developed and Supported forecasting methods for currency exposure and currency hedging activity. Maintained the integrity of the Financial Forecasting system.          Assistant Finance Director - Corporate Services    May 2008   to   January 2012     Company Name   -   City  ,   State     Assistant Finance Director of Service Centers Worldwide, overseeing the monthly finance activities related to Corporate activity. Performed month end close, reporting and analysis activities of 80+ worldwide locations, $150M annual budget. Developed lease accounting policies and procedures. Developed and Administrated  the Capital Expenditure planning and reporting process.         SVP Financial Planning & Analysis    January 2003   to   May 2008     Company Name   -   City  ,   State     Developed Portfolio Valuations utilizing Discounted Cash Flow Models,  Econometric Modeling and Risk Simulations Developed quantitative risk and return models Responsible for  identifying and pricing acquisitions for private equity Responsible for buy side valuation analysis Responsible for  due diligence Responsible for projections and budgets Worked with Low Income Housing and Historic Tax  Credits.         Education      Bachelor of Arts   :   Economics/Geography      University Of Cincinnati   -   City  ,   State              MBA   :   Finance      Bowling Green State University   -   City  ,   State       Teaching Assistant Statistics/Economics                         Skills     SAP, Business Warehouse, Business Planning and Consolidation, Business Objects, SAS, Crystal Reporting,  acquisitions, automotive, budgets, budget, Business Objects, Business Planning, business plans, Cash Flow, content, Controller, draw, cost accounting, Crystal, documentation, Due Diligence, Economics, Electronic Data Interchange, equity, finance, Financial, Analyze financial information, Financial Forecasting, Financial Planning and Analysis, forecasting, Modeling, month end close, policies, pricing, reporting, SAP, SAS, Statistics, Tax, Teaching, valuation       "
FINANCE,"         FINANCE AND OPERATIONS MANAGER           Experience      Finance and Operations Manager  ,     07/2017   to   Current     Company Name   ‚Äì   City  ,   State      Brought on board to centralize progress in district.  Task with overseeing designated managers that monitor employee productivity, timely scheduling and provide updated trainings.  Institute policies, goals, objectives and procedures.  Challenge to construct and maintain effective cash flow monitoring system, review financial statements, audit sales commission and activity reports.  Analyze performance data to measure productivity and steer continuous improvement initiatives with emphasis on recognizing cost streams and reducing expenses.  Authorize various software platforms for employees.  Oversee inventory management, purchasing, and distribution.  Realign internal processes with introduction of inventory recording systems for the district.  Allocate monthly budget and create tentative forecast for proceeding month.         Financial Analyst  ,     07/2013   to   07/2014     Company Name          Selected to examine accounting records to compile financial information and reconcile reports.  Incorporated detailed research to process journal entries and author financial reports.  Proactively developed process analysis while maintaining clear open lines of communication with leadership.  Scrutinized current and past financial data, trends and performance, to champion financial improvements.         FINANCIAL IMPACT     Boosted overall sales from $4M annually in 2017 to $6.7M in 2019 using direct actions to drive uptick in both revenue and number of locations for two consecutive years.  Introduced sales auditing and cost auditing re-alignment by incorporating advanced Excel and RQ software which drastically decreased process from 2 - 3 weeks to 3 - 4 days and allotted for detection of variations up to $20K - $30K than before re-alignment.  Took ownership of growth strategy by increasing number of locations under direct management going from 3 locations to 6 locations.  Introduced simple budget forecasts to better examine spending patterns during the month versus at end of month.  Forecasts and delegation restructuring allowed ability to cut cost from $600K per month down to $400K per month.  Swayed upper management to create portal where all transactions could be automatically audited each day allowing team to monitor or investigate all cash audits and sales audits in one centralized location., Switched out multiple vendors-wholesale distributers-process to direct to manufacture program which reduced suppliers thus saving costs on routine operations of business.  Realigned budget forecast to accurately monitor entire allocated budget.  Devised new system to assign accounts to every consumer which significantly increased collection receivables.         Work History      Finance and Operations Manager  ,   07/2017   to   Current     Company Name   ‚Äì   City  ,   State      Brought on board to centralize progress in district.  Task with overseeing designated managers that monitor employee productivity, timely scheduling and provide updated trainings.  Institute policies, goals, objectives and procedures.  Challenge to construct and maintain effective cash flow monitoring system, review financial statements, audit sales commission and activity reports.  Analyze performance data to measure productivity and steer continuous improvement initiatives with emphasis on recognizing cost streams and reducing expenses.  Authorize various software platforms for employees.  Oversee inventory management, purchasing, and distribution.  Realign internal processes with introduction of inventory recording systems for the district.  Allocate monthly budget and create tentative forecast for proceeding month.         FINANCIAL IMPACT  ,          Boosted overall sales from $4M annually in 2017 to $6.7M in 2019 using direct actions to drive uptick in both revenue and number of locations for two consecutive years.  Introduced sales auditing and cost auditing re-alignment by incorporating advanced Excel and RQ software which drastically decreased process from 2 - 3 weeks to 3 - 4 days and allotted for detection of variations up to $20K - $30K than before re-alignment.  Took ownership of growth strategy by increasing number of locations under direct management going from 3 locations to 6 locations.  Introduced simple budget forecasts to better examine spending patterns during the month versus at end of month.  Forecasts and delegation restructuring allowed ability to cut cost from $600K per month down to $400K per month.  Swayed upper management to create portal where all transactions could be automatically audited each day allowing team to monitor or investigate all cash audits and sales audits in one centralized location., Switched out multiple vendors-wholesale distributers-process to direct to manufacture program which reduced suppliers thus saving costs on routine operations of business.  Realigned budget forecast to accurately monitor entire allocated budget.  Devised new system to assign accounts to every consumer which significantly increased collection receivables.         Financial Analyst  ,   07/2013   to   07/2014     Company Name          Selected to examine accounting records to compile financial information and reconcile reports.  Incorporated detailed research to process journal entries and author financial reports.  Proactively developed process analysis while maintaining clear open lines of communication with leadership.  Scrutinized current and past financial data, trends and performance, to champion financial improvements.         Education      Master of Business Administration (MBA)        Johnson and Wales University   -   City  ,   State           Bachelor's In Business Administration (BBA)  :   Finance      Kathmandu University   -   City             Summary    FINANCIAL OPERATIONS ANALYST
Excels at Financial Performance through Analysis, Reporting, and Value-Added Improvements
Driven, customer-centric, revenue-focused Analyst with H1B status uniquely qualified in identifying challenges and developing collaborative solutions for financial sectors. Highly attuned with reducing cost expenditures and exceeding expectations. Developed expertise navigating financial management pipelines like accounting, reporting, internal controls, budgeting, analysis and performance management. Demonstrated command of communicating complex financial information to non-financial audiences.      Certifications    Core Competencies
Finance | Operations Management | Data Analysis | Reporting | Auditing
Policies & Procedures | Continuous Improvement| Financial Modeling | Communication      Highlights          Microsoft Office Suite | Various CRM Systems | Omni | SalesForce | QuickBooks | SLACK  Accounting  Auditing  Budget  Cash flow  Continuous Improvement  CRM  Data Analysis  Finance  Financial  Financial Modeling  Financial reports  Financial statements  Inventory management      Inventory  Leadership  Excel  Microsoft Office Suite  Operations Management  Policies  Process analysis  Processes  Progress  Purchasing  QuickBooks  Recording  Reporting  Research  Sales  Scheduling  Strategy  Author            Skills     Microsoft Office Suite | Various CRM Systems | Omni | SalesForce | QuickBooks | SLACK,  Accounting, Auditing, budget, cash flow, Continuous Improvement, CRM, Data Analysis, Finance, financial, Financial Modeling, financial reports, financial statements, inventory management, inventory, leadership, Excel, Microsoft Office Suite, Operations Management, Policies, process analysis, processes, progress, purchasing, QuickBooks, recording, Reporting, research, sales, scheduling, strategy, author    "
FINANCE,"         DIRECTOR OF FINANCE         Summary    Senior Finance leader with 12+ years of professional experience heavily focused in financial analytics and accounting practices. Professional presence with a solid work ethic and customer service oriented. Team player who is comfortable working with all levels of management and staff. Creative problem solver who provides and implements cost effective solutions and continuously looking for way to create efficiencies and drive business profitability. Detail oriented with advanced skills in all Microsoft office applications.      Highlights           Strong experience in both short and long term financial planning¬†     Polished communication skills and comfortable working with all levels of management driving motivation and success with human capital      Proficient in creating and tracking key performance indicators to drive business¬†  Experienced in ERP/System conversions and transitions from legacy systems¬†    Creation of financial reporting and modeling to communicate manufacturing cost goals and targets            Experience      Company Name    City  ,   State    DIRECTOR OF FINANCE   07/2011   to   Current             Company Name    City  ,   State    DIRECTOR OF FINANCE   07/2011   to   Current       Facilitated and led team during month-end close processes, invoicing, journal entries and account reconciliations.  Created executive analysis reports highlighting business issues, potential risks and profit opportunities.  Created detailed financial models and analytical tools to facilitate variance analysis.  Managed $250K+ annual expense budgets across logistics finance organization   Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals  Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments  Support reporting and analytics such as KPI's, metrics, financial reports and creating & improving dashboards  Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution  Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals  Perform ad-hoc reporting and analysis as required to support the business and its leaders  Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached  Streamlined spending analysis to a more accurate, efficient and automated process  Designed and created weekly and monthly spending reports  Executed and reported variance and gap analysis   Created monthly PowerPoint presentations illustrating business performance and goals                     Company Name    City  ,   State    DIRECTOR OF FINANCE   07/2011   to   Current       Facilitated and led team during month-end close processes, invoicing, journal entries and account reconciliations.  Created executive analysis reports highlighting business issues, potential risks and profit opportunities.  Created detailed financial models and analytical tools to facilitate variance analysis.  Managed $250M+ annual expense budgets across logistics finance organization  Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins  Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals  Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments  Support reporting and analytics such as KPI's, metrics, financial reports and creating & improving dashboards  Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution  Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals  Perform ad-hoc reporting and analysis as required to support the business and its leaders  Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached  Streamlined spending analysis to a more accurate, efficient and automated process  Designed and created weekly and monthly spending reports  Executed and reported variance and gap analysis   Created monthly PowerPoint presentations illustrating business performance and goals           Company Name    City  ,   State    DIRECTOR OF FINANCE   07/2011   to   Current       Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations.  Created executive analysis reports highlighting business issues, potential risks and profit opportunities.  Created detailed financial models and analytical tools to facilitate variance analysis.  Managed $250M+ annual expense budgets across logistics finance organization  Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins  Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals  Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments  Support reporting and analytics such as KPI's, metrics, financial reports and creating & improving dashboards  Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution  Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals  Perform ad-hoc reporting and analysis as required to support the business and its leaders  Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached  Streamlined spending analysis to a more accurate, efficient and automated process  Designed and created weekly and monthly spending reports  Executed and reported variance and gap analysis             Created monthly PowerPoint presentations illustrating business performance and goals           Company Name    City  ,   State    DIRECTOR OF FINANCE   07/2011   to   Current       Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations.  Created executive analysis reports highlighting business issues, potential risks and profit opportunities.  Created detailed financial models and analytical tools to facilitate variance analysis.  Managed $250M+ annual expense budgets across logistics finance organization  Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins  Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals  Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments  Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution  Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals  Perform ad-hoc reporting and analysis as required to support the business and its leaders  Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached  Streamlined spending analysis to a more accurate, efficient and automated process  Designed and created weekly and monthly spending reports            Executed and reported variance and gap analysis   Created monthly PowerPoint presentations illustrating business performance and goals           Company Name    City  ,   State    DIRECTOR OF FINANCE   07/2011   to   Current       Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations.  Created executive analysis reports highlighting business issues, potential risks and profit opportunities.  Created detailed financial models and analytical tools to facilitate variance analysis.  Managed $250M+ annual expense budgets across logistics finance organization  Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins  Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals  Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments  Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution  Standard costing experience and budgeting across manufacturing function.   Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals  Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached   Streamlined spending analysis to create more accurate, efficient and automated processes  Participated in large ERP system transitions and new implementations in finance organization  Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered.  Participating in quarterly and annual audits with both internal and external partners.          Company Name    City  ,   State    DIRECTOR OF FINANCE   07/2011   to   Current       Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations.  Created executive analysis reports highlighting business issues, potential risks and profit opportunities.  Created detailed financial models and analytical tools to facilitate variance analysis.  Managed $250M+ annual expense budgets across logistics finance organization  Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins  Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals  Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments  Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution  Standard costing experience and budgeting across manufacturing functions.   Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals  Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached   Streamlined spending analysis to create more accurate, efficient and automated processes  Participated in large ERP system transitions and new implementations in finance organization  Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered.            Participating in quarterly and annual audits with both internal and external partners.          Company Name    City  ,   State    DIRECTOR OF FINANCE   07/2011   to   Current       Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations.  Created executive analysis reports highlighting business issues, potential risks and profit opportunities.  Created detailed financial models and analytical tools to facilitate variance analysis.  Managed $250M+ annual expense budgets across logistics finance organization  Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins  Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals  Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments  Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution  Standard costing experience and budgeting across manufacturing functions.   Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals  Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached   Streamlined spending analysis to create more accurate, efficient and automated processes  Participated in large ERP system transitions and new implementations in finance organization  Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered.  Participating in quarterly and annual audits with both internal and external partners.  Created and presented pro forma statements and ""what if"" analysis to exective leadership          Company Name    City  ,   State    DIRECTOR OF FINANCE   07/2011   to   Current       Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations  Created executive analysis reports highlighting business issues, potential risks and profit opportunities  Created detailed financial models and analytical tools to facilitate variance analysis  Managed $250M+ annual expense budgets across logistics finance organization  Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins  Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals  Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments  Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution  Standard costing experience and budgeting across manufacturing functions   Perform analysis, financial planning and provide recommendations to senior management to achieve strategic goals  Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached   Streamlined spending analysis to create more accurate, efficient and automated processes  Participated in large ERP system transitions and new implementations in finance organization  Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered  Participating in quarterly and annual audits with both internal and external partners            Created and presented pro forma statements and ""what if"" analysis to exective leadership          Company Name    City  ,   State    DIRECTOR OF FINANCE   07/2011   to   Current       Facilitated and led logistics finance team during month-end close processes, including invoicing, journal entries, accrual obligations and account reconciliations  Created executive analysis reports highlighting business issues, potential risks and profit opportunities  Created detailed financial models and analytical tools to facilitate variance analysis  Managed $250M+ annual expense budgets across logistics finance organization  Responsible for $350M sales business unit P&L management including revenue, cost of goods, SG&A, and profit margins  Providing guidance for monthly forecast process and giving strategic financial leadership to the business on achieving goals  Analyze financial, operational, and accounting data for the development of reports to be delivered to various business segments  Provide metrics and KPI's that improve the key drivers of operations and enable effective management, decision-making and execution  Standard costing experience and budgeting across manufacturing functions  Recap and analyze business results versus plan and forecast on a weekly, monthly, quarterly and ad-hoc basis to ensure goals are reached   Streamlined spending analysis to create more accurate, efficient and automated processes  Participated in large ERP system transitions and new implementations in finance organization  Worked closely across all business functions to create strong relationship and partnerships and ensuring communication across the company and knowledge of all downstream/upstream processes are considered  Participating in quarterly and annual audits with both internal and external partners            Created and presented pro forma statements and ""what if"" analysis to exective leadership          Company Name    City  ,   State    FINANCIAL ANALYST/PROJECT MANAGER   04/2007   to   06/2011       Monthly P&L management, including Financial and operations analysis for profitability comparisons, risk management, and expense management.  Develop and maintain comprehensive and summarized reporting package to monitor the performance each month in all critical areas - sales, gross margin, expenses, inventory, productivity, etc.  SuperUser of Data Warehouse and reporting systems (Oracle, OBIEE, EssBase, Business Objects) Developed consolidated reporting for EOA (Lens and Lab divisions) for senior executives.  Produce pro-forma/trend analysis using, forecast, budget, and history to identify threats and opportunities.  Develop a business partner relationship by providing them with the means to understand their sales, margin, and expenses while offering recommendations for ways to improve their business.  Budget/Forecasting development and management using input from top management and operations.  Prepare management presentations to be reviewed at Executive Board meetings.  Master System User of Budgeting and Planning Application (SAP/Business Objects) to provide support for all business units using this software (140 users) Support the VP of Finance Business Analysis on special projects for system and business process re-engineering, cost reduction, and systems enhancements (ACE) Coordination point for consolidated reporting in the Commercial Sales Business Initiate projects to achieve improvements in identified areas Six Sigma/Lean Management Certified.          Company Name    City  ,   State    OPERATIONS SUPERVISOR   10/2006   to   04/2007       Create and prepare training documentation (handouts, training guides, test cases) and presentation material to be available for new hires.  Strategic planning and forecasting to assist in new cost reduction projects/programs.  Develop program and system mapping exercises for database conversion Prepare as Subject Matter Expert for assigned project Responsible for the integration of an internal corporate treasury security tracking program from Boston  office to Dallas.          Company Name    City  ,   State    PRICING ANALYST   10/2005   to   10/2006       Research and analyze domestic and foreign securities Prepare daily and monthly security reports via our pricing vendors Work closely with Accounting Department to ensure timely and accurate reporting to our clients regarding their investment portfolios Management of various corporate retirement accounts,  reporting on a monthly and daily basis Prepare daily and monthly pricing variance reports for specific accounts.          Education      MBA  :  FINANCE   2006     University of North Texas  ,   City  ,   State              Bachelor of Science  :  ACCOUNTING   2003     Southeastern Oklahoma State University  ,   City  ,   State       Participated in the VITA program  Accounting Club Member¬†         Skills    Accounting, Budgeting and Planning, Business Analysis, Business process re-engineering, Cost reduction analysis, Finance Reporting, Financial Statements, Forecasting, Inventory reconciliations, Manufacturing Costing analysis, Oracle, Payroll, Risk management, Sales, System conversions/Implementations, SAP, Six Sigma, Strategic planning, Tax returns, Trend analysis   "
FINANCE,"         OPERATIONS AND FINANCE MANAGER       Summary    Communication Skills - Proven ability to produce formal written reports with the subheadings of Table of Contents, Executive Summary, Statement of Purpose, Observations, Conclusions and Recommendations.  Like reading a chapter in a textbook Possess well-developed skills with interpersonal customer relations, e-mails, group presentations
*Analytic Abilities - Expert level proficiency using Microsoft Office applications Excel, Word, Access, Power Point, Visio. Proven understanding of relational database concepts, Microsoft Outlook.  Microsoft Certified SQL Sequel Server, VBA coding. Creating, administering and modifying complex reporting applications to provide vital reporting functions to middle, senior and executive management
*Professional Job Experience
*Collections / Supervisory - Over eleven years experience Manager of Collections and Enforcement Branches supervising and managing two branches, with eleven employees, of the of the Oklahoma Turnpike Authority regarding incoming and outgoing collection calls and collection issues.  Semi Annual performance appraisals. Performing RFP bids for Third Party Collections.  Pursuing insurance claims for damages to Turnpike Property.
*Credit / Business Analysis - Over eleven years banking experience in evaluating, administering and approving loans and other complex financial & accounting analysis.  As member of Loan Review Team for five years I was rep for Senior Loan Committee, participated and led reviews of correspondent banks and lending divisions, examining and analyzing financial statements, tax returns and collateral documentation. Two years of my banking experience working was with the Credit Administration department. My computer skills, especially with database applications, enabled me to manage and monitor large volumes of important financial data such as exceptions to policy, adequacy of loan loss reserves, compliance with loan agreements and adequacy of collateral coverage, to name a few. Four years was spent analyzing, administering and approving both direct and indirect loans within my retail loan approval authority.
*Budget & Forecasting - Two years experience in Federal Institution administering, evaluating and reporting compliance with a $700 million labor budget. Reported monthly, in writing and in person Q&A to department management, Senior Management and base Commander (yikes).
*Self Employed -        Experience      Operations and Finance Manager   03/2014   to   Current     Company Name   City  ,   State       Responsible for Successful Deployment of ScoopDog project.  Coordinate activities between manufacturing, design and sales/fulfillment functions.  Create and maintain Facebook, Business Facebook, Kickstarter and Website applications.  Produce pricing studies, projections and support for analysis.  Manage Financial, Accounting and Legal advisors.          Financial Analyst   06/2012   to   05/2013     Company Name   City  ,   State       Compile Year End Financial Statements.  Check Writing Authority.  Create inventory system for office assets -  depreciation schedules.  Balance and maintain cash accounts.  Interface for government regulatory agencies.          Labor Budget Analyst   11/2010   to   06/2012     Company Name   City  ,   State       Successfully collected, analyzed and advised senior management in writing, regarding compliance with $700 million labor budget of the different divisions at Tinker Air Force Base in Midwest City, Okla.  Report to management in monthly meetings and answer concerns regarding trends in labor costs and their compliance with budgetary guidelines.  Successfully demonstrated research skills using Microsoft Office (Excel, Access, Word) to provide formal written reports to management including Table of Contents, Footnotes, Executive Summary etc.  Participate in departmental budgeting process
PIKEPASS Call Center.          Manager of Collections and Enforcement   04/1999   to   11/2010     Company Name   City  ,   State       Supervised operations and personnel of both OTA Enforcement Branch and Collections Branch - completed semiannual performance appraisals, hiring, firing etc.  Reduced escalated calls by 50% by  coaching employees regarding technique and style for negotiating collections issues with incoming and outgoing calls in accordance with OTA policy.  Received and resolved escalated calls daily from patrons regarding collection issues.  Successfully demonstrated research skills using Microsoft Office (Excel, Access, Word) to provide formal written reports to management including Table of Contents, Footnotes, Executive Summary etc.  Standardized department policy by creating training and orientation presentations with Microsoft PowerPoint applications.  Slashed abandoned call rate by more than 60% by evaluating workflow of call center, analyzing problem areas and making recommendations to management.  Revolutionized RFP bidding process by creating and implementing technique that assigned relative numerical values to individual bids for services from Third Party Collection Agency.          Assistant Administrator   09/1986   to   02/1999     Company Name   City  ,   State       Credit Underwriter, Indirect Underwriter, Credit Admin, Loan Review.  Produce and monitor annual budget process with Supervisor.  Evaluated and classified multi-million dollar Commercial and Retail Loan Portfolios based on analysis of financial statements, tax returns and collateral appraisals - reported results to Board of Directors.  Approved/Rejected installment loan requests within established loan authority.  Responsible for all business loans for the retail team Served as representative of Loan Review Team to Senior Loan Committee regarding classification of commercial loans exceeding $1 Million.  Analyzed processes and created computer applications used to replace manual operations.  Successfully gathered information, articulated recommendations - proven research skills using Microsoft Office (Excel, Access, Word) Provided research and formal written reports to management.  Monitored adequacy of Loan Loss Reserves, reported status monthly to Board of Directors.  Maintained list of Exceptions to Policy and reported status monthly to Board of Directors.          Education and Training      MBA      UNIVERSITY of OKLAHOMA   City  ,   State               Master of Business Administration  :   Business Administration, Finance        Business Administration, Finance        BBA                  Bachelor of Business Administration  :   Management        Management        OKLAHOMA BANKERS ASSOCIATION, Oklahoma City
Loan Documentation Seminar
Intermediate Banking School                  Personal Information    OKLAHOMA TRANSPORTATION AUTHORITY, Customer Service Award
BANC ONE, Retail Employee of the Quarter      Skills    Accounting, Air Force, Agency, Balance, Banking, budgeting, budget, Call Center, coaching, commercial loans, computer applications, Credit, senior management, Financial, Financial Statements, analysis of financial statements, firing, government, hiring, inventory, Legal, Loan Documentation, meetings, Access, Excel, Microsoft Office, office, Microsoft PowerPoint, Word, negotiating, performance appraisals, personnel, presentations, pricing, processes, research, Retail, RFP, sales, Supervisor, tax returns, Underwriter, Website, workflow, written        Additional Information      AWARDS and RECOGNITIONS
OKLAHOMA TRANSPORTATION AUTHORITY, Customer Service Award
BANC ONE, Retail Employee of the Quarter     "
FINANCE,"         OPERATIONS FINANCE DIRECTOR       Summary     Skilled financial professional with over twenty years of financial services industry and fifteen years of practical management experience.Highly detail-oriented and organized. Areas of expertise include conflict management, customer service, marketing and client interface. Advanced training in risk assessments, management controls and audit planning.  ‚Äã  ‚Äã       Highlights          Customer service  Schedule management   Project management¬†    Strategic and financial planning expert     Mergers and acquisitions knowledge       Negotiations, risk mitigation¬†         Exceptional customer service skills           Microsoft Office proficiency  Proficient in Concur, Workday, Kronos  Excel spreadsheets/SQL  SOX, DOJ, Audit experience  Cost reduction and containment  Staff leadership and development  Superior organization skills            Accomplishments      Reduced capital spending by 35 % per year as the leader of a cross-functional trading floor teams in San Francisco and New York.  Head of Business Continuity for NYSE-SF and NYSE-NY.  Recognized for achieving flawless audit scores from both NYSE Regulation, Securities and Exchange Commission and FINRA.  Authored and published trading floor rule filings for NYSE- SF and NYSE-Amex- 2008-2013.  Launched the Amex Trading Floor-NY in 2008-2009, hired all trading floor staff.  Authored all trading floor employee procedures, manuals, and company policies for both NYSE-SF and NYSE-Amex.  In charge of streamlining staffing levels for three mergers 2005-2010.  Started NYSE Annual Community Volunteer Program 2010.        Experience      Operations Finance Director     Jan 2016   to   Current      Company Name   Ôºç   City  ,   State    Planned and executed operational audits of various business areas using risk-based audit methodology.  Created executive analysis reports highlighting business issues, potential risks and profit opportunities.¬†Developed and implemented efficient accounting, financial and operational systems.¬†Generated new accounts by implementing effective networking and content marketing strategies.¬†Reviewed new customer orders and requests and manually entered data Systematically prepared documents and assembled financial statements for independent auditors i nto a centralized database.       Managing Director - Head Of Trading Floor Operations     Feb 2009   to   Oct 2015      Company Name   Ôºç   City       Supervised and managed all daily operational trading floor activities, all trading floor staff and all trading floor broker operations on the San Francisco trading floor¬†  Worked with FINRA Floor staff to enforce trading floor rules  Responsible for enforcement of trading floor rules and regulation for open out-cry trading.  Developed strategy for internal and external regulatory examinations, collaborated with internal and external audit and market compliance.  Created organizational flow charts and career path reports to evaluate employee compensation information.  Designed the employee performance evaluation process and merit program.  Wrote all employee company policies and procedures for the trading floor.  Increased the employee base to meet changing staffing needs.  Implemented an innovative employee incentive and training program.  Handled exchange customer error account for San Francisco¬†         SR. Director - Options Trading Services and Operations     Oct 2007   to   Feb 2009      Company Name   Ôºç   City  ,   State     Stationed in New York for the launch and merger between the NYSE and the American Stock Exchange.  Implemented and authored all company policies and procedures for the trading floor.  Recruited and interviewed 70 applicants per one year period.  Reviewed federal and state laws to confirm and enforce company compliance.  Wrote all employee performance evaluation reviews and recommended merit increases.  Implemented an employee bonus program.  Maintained all of the departments procedures and written documentation for both NYSE SF and NYSE Amex NY.         Director -Manager -Options Trading Services     May 1992   to   Oct 2007      Company Name   Ôºç   City       Managed trading floor staff and all trading floor procedures.  Oversaw all facilities and maintenance of the entire options department.  Developed and managed quarterly operating budgets for the entire San Francisco Trading Floor and Options department.¬†  Analyzed employment-related data and prepared required reports.  Collected and analyzed data to evaluate operational issues and make process improvement recommendations.Communicated the duties, compensation, benefits and working conditions to all potential candidates.  Defined strategy and business plans for entire SF-options trading floor.  Rolled out new front end proprietary software for all trading firms.  Traded customer orders in a fast paced open-out-cry environment.  Oversaw scheduling for the day-to-day activities of assigned trading pit.         Education      Associate of Arts  ,   History    Diablo Valley College   Ôºç   City  ,   State  ,   USA   Pursued BA in Finance¬†         Economics / Spanish    Los Medanos Collage   Ôºç   City  ,   State  ,   USA          Languages     Spanish- Fluent reading/writing/professional level       Certifications     Certified Trading Floor Broker Certificate - NYSE-REG  MBCI ( Member Business Continuity Institute) 2009-2015  Computer Information Systems Certificate-Project Management-DVC  Spanish Foreign Language Certificate-LMC  Published Regulatory Bulletins for NYSE-Arca Equities- 2010-2013 SEC (Rules 6.00-6.47(e)       Skills     Benefits, budgets, business planning, monthly, quarterly billing, flow charts, conflict resolution, database, documentation, hiring, HR generalist, inventory control, legal research, Microsoft Office, SQL, operations management.        "
FINANCE,"         SENIOR FINANCE ASSISTANT       Summary    To obtain a position where I can be an asset to the company, along with development of new skills.      Highlights          4 years experience with Query, Access, Excel, Control D, Lotus Notes, Oracle, Peoplesoft, Billing online system    Thrives under pressure      Excellent time management skills        Analytical       ¬†  ¬†     Customer-oriented  Basic understanding of Quicken   ¬†Computer proficient     Critical thinking       Financial statement analysis                Accomplishments     Assisted in the centralization of accounting to the Bloomington-Normal corporate office.   ¬†  When multiple co-workers were out of the office I covered all of the PZ01 forms that came into the mail box processing over 99% of them and keeping the team from falling behind on them for that day receiving an ""On the Spot"" award for my accomplishment.   ¬†  I hold the record for the most Premium Fund Account reviews to be done in 1 day on my team completing 16 reviews in 1 day while still maintaining a quality score of 97%.   ¬†  Came up with multiple ideas to make processes on our team more efficient for example sometimes we would get questions about what review materials we have received and what we still need from agents and we would have to go pull the file and locate it in the file room every time but instead I suggested we all get read only access to the tool we use to check in materials to be able to see on demand what they are missing and what we still need so no longer did we need to go track down files to complete this task.         Experience     07/2012   to   06/2016     Senior Finance Assistant    Company Name   -   City  ,   State     I worked on two different teams during my employment at State Farm, one was Suspense and the other was Premium Fund Account Review.  ¬†    Suspense: (2012-2014)      Processed credit card refunds.  Processed PZ01 forms that would be requested mainly from the fire division to change policy information.  Worked Control D listings to clear items that didn't match off via journal entries in Oracle.   Worked Agent returns where retired or working agents owed State Farm money and we had to set up payment plans or collect on that money and then clear the listing.   Worked employee returns where employees would write bad checks at company stores or mail rooms for stamps or postage and we would have to contact those employees and collect from them.   Took phone calls and provided remarkable customer service to everyone that called in with a question and went out of my way to try to provide an answer to each caller even if it wasn't in my expertise I would try to get them to someone directly to get there question answered instead of just transferring them along as I try my best to make every call remarkable.   Had to complete ""FARs"" (Financial account reconciliations) on a monthly basis to make sure all the accounts you were responsible for balanced out at the end of every month via lotus notes program.      Premium Fund Account Review: (2014-2016)     Worked material check in where you would need to collect mail as well as faxes and check in the materials received from agents into the system and then file there folders to be reviewed.   Processed agent premium fund account reviews on a daily basis for compliance problems and making sure everything they did in the office was done correctly and timely.   Analyzed bank statements, quicken bank registers and reconciliations as well as manual copies, reviewed history of altered money reports and deposit to activity ratios to make sure everything matched up and that there was no money missing.   Made sure nobody was stealing in the agent offices and if there were any discrepancies informed the agent about them.¬†  Assisted agents in finding or fixing reconciliation errors or balancing issues.   Took phone calls on a daily basis providing remarkable customer service.           07/2011   to   07/2012     Associate in Financial Shared Services for State Farm    Company Name   -   City  ,   State      Got placed on the Suspense Team processing emails and completing credit card refunds for customers throughout the united states for all agents when they needed a refund and sent through a refund request form.     ?        05/2007   to   07/2011     Laborer/Book Keeper/Apprentice    Company Name   -   City  ,   State      Schedule installs for customers.  Assist plumber in installing product.  Clean & restock the work vans regularly.  Do the accounts receivable and payable in the office.  Finish invoices and mail them out to customers.         05/2006   to   08/2006     Laborer/Yard Worker    Company Name   -   City  ,   State      Anything asked of me by the Yard Supervisor.  Running heavy machinery/implements to complete certain tasks.  Random labor intensive tasks such as shoveling/raking/digging.         05/2004   to   08/2007     Floor Installer    Company Name   -   City  ,   State      Clean and load truck with product.  Remove old product from the floor.  Install new product on to the floor.  Be as clean, organized, and courteous as can be on each and every job.          Education     2009     High School Diploma      Bloomington High School   -   City  ,   State             2010       General Studies    Heartland Community College   -   City  ,   State      ?1 Year of college completed              Fundamentals of Accounting Course completed through State Farm          Skills     - Fast Learner  - Organizational Skills  - Very efficient minded  - Problem Solver  - Fast Learner  - Very Adaptable  - Team Oriented     "
FINANCE,"         CONTRACTS AND FINANCE OFFICER       Professional Profile     Contracts and Finance Officer   Exceptional Payroll Administrator with a background in finance seeks to provide administrative, accounting and payroll support to an energetic human resources or finance department.   Detail-oriented, efficient and organized Contract and Finance Officer with extensive background in community-based organizations seeks to bring strong work ethic and engaging interpersonal communication to a vibrant nonprofit company.     Offer expertise in European Development Fund (EDF) Payment and Contract procedures, financial management and accounting procedures and a keen business sense that combine to deliver sustainable results in Project Management .         Qualifications          Financial Management  Project Cycle Management  Accounting Procedures  Payment/Contract Procedures  Budget Support  EDF Procedures  Productivity Improvement  Quality Control  Filing/Archiving/Documentation  Administration       Record-keeping  Independent worker  Time management  Attention to detail            Microsoft applications        Programme Management           Programme Estimates/Grant     TOMPRO/TOMFED/TOMON Financial Accounting Software for EDF projects and programs  Certificate in Filing, Archiving & Documentation  Project Cycle Management ¬†              Relevant Experience     Transitioned bookkeeping function from external to in-house to increase efficiency and lower cost   Simplified payroll processing procedure to increase department productivity by 20 %.   Worked with human resources to develop streamlined way to track paid time off.       Experience      Contracts and Finance Officer   12/2008   to   08/2014     Company Name   City         Ensure accuracy and completeness of all payments, recovery and related financial dossiers at both the incoming and outgoing stage.  Processing payment dossiers for efficient implementation of EDF Projects.  Liaise with the European Commission Delegation (ECD) Projects and partners on all matters relating to the financial aspects of EDF resources including payments, recoveries and procedures.  Maintain control cards and other financial and accounting records necessary for the management of EDF resources.  Update guarantee records and bring up guarantee and action dates.  Initiate and advise on project/programme closures and de-commitments.  Check for correctness of all tenders, contracts, riders and programme estimates.  Verify and validate all payment dossiers for compliance with EDF rules and regulations.  Keep up-to-date EDF rules and regulations and disseminate to users.  Participate in tender evaluation activities.  Co-managed Support Project Draw up programme estimates and tender documents Prepare salary vouchers and circulate pay slips Maintain Assets Register Assist in organizing and  coordinating seminars, workshops and  EDF training for staff and partners Update Accounting software ( TOMFED, TOMON) National Authorising Office - Freetown, Sierra Leone.   Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.   Determined proper handling of financial transactions and approved transactions within designated limits.   Distributed expenditure, encumbrances, receipts and receivables according to schedules.   Audited contracts, orders and vouchers.  Prepared purchase orders and expense reports.Managed accounts payable for an organization of 30  personnel.  Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls   .Improved accuracy of payroll journal entries by developing and implementing a payroll reconciliation tool.         Intern/Trainee - Finance   06/2007   to   12/2008     Company Name   City         Provided assistance and support on EDF Contractual, Procurement and Financial Management.  Assisted with the preparation of tender documents and launching of tenders.  Assisted with updating the provider database with all the rules and regulations applicable to the management of EDF.  Assisted with the establishing a database on regional and local service providers.  Prepared payment orders.  Review and initiation of payment dossiers.          Intern   09/2005   to   12/2005     Company Name      Reviewed pay slips for accuracy.  Prepared stock stack cards.  Responsible for Inventory and Stock control.  Assisted in Procurement procedures.  Prepared and reviewed payment vouchers.  Data entry, archiving and filing.          Education      Master of Business Administration (MBA)  :   Finance, Marketing, Operations Management , Economics and Business Law   May 2014       University of Phoenix Online Campus   City  ,   State  ,   United States of America             BSc  :   Financial Services   July 2005       Institute of Public Administration & Management (IPAM) University of Sierra Leone   City  ,   State  ,   Sierra Leone      Financial Services         Affiliations     Member of the Springs of Joy Advisory Committee Executive Member of the Welfare and Humanitarian Ministry, Public Relations Officer, New Life Ministries International Member of the Greeters Department, New Life Ministries International Member of the Women's Department, New Life Ministries International Member of the Eros and Commoners Club, Institute of Public Administration and Management- University of Sierra Leone   Member of Saint Joseph's Secondary School Band - Drum Major        Skills      Accounting, Accounting software, Budget, Contractual Procedures,  Data Entry, Database, Documentation, Filing, Financial Accounting, Financial Reporting, Financial Management, Grants, Inventory Control, Access, Excel, Office, Power Point, Publisher, Microsoft Word, Organizing, Procurement, Quality Control Stock, Control,  Preparation of Tender Documents,  Organize Workshops, Seminars and Trainings     "
FINANCE,"         DIRECTOR FINANCE AND FP&A           Executive Profile    I'm a senior finance leader who thrives when working closely with the executive team in removing obstacles to directing the company beyond targeted growth. Early in my career I learned the value of looking beyond how things are currently done in order to continually search for how we can do things better. Working in cooperation with senior leadership throughout the organization, my finance teams are built with this focus and the results are enhanced analytics and dynamic reporting tools.      Skill Highlights          * Leadership  Forecasting    Accounting  Financial Analysis / Reporting   Strategic Financial Planning Operations Management  Data Development  Process Improvement  Functional Integration  Budget Creation  Tool / System Development  Team Building / Management  System Integrations  Cost Control  Mergers & Acquisitions  Project Management  Turnarounds/Restructurings  International Hyperion Essbase * Hyperion Enterprise  Hyperion Retrieve  MS Access  MS Excel  MS PowerPoint  MS Word  FileMaker  Minitab  Storm  WordPerfect  4D  FAS 1000  Strategen  AccPac  BOSS  Business Objects  Daly & Wolcott  Great Plain Dynamics  Lawson  MacPac  OneGlobe  Oracle *  PeopleSoft  QuickBooks  SAP  Magnitude  TMS  nSIMMS  Monarch  Razorsight  Sage  SQL  Strategen      Small business development  Project management  Leadership/communication skills  Business operations organization  Budgeting expertise  Self-motivated  Customer-oriented           Professional Experience      Director Finance and FP&A     Company Name   Ôºç   City  ,   State      A.T.  Cross has a 169 year tradition of crafting fine writing instruments, A private equity firm held $120M global company, I was brought on board by the prior CFO to create a dynamic finance function as the company transitioned through two acquisitions.  Major Achievements: In my first three months at A.T.  Cross I developed an enhanced global budget tool that delivered budget on time and at the product sku level utilizing advanced MS Access.  Over my first nine months at A.T.  Cross I mapped five independent ERP systems and improved the consolidation process from a five week to a five day close.  Constrained by systems and with no capital investment required, I created robust modeling and reporting tool utilizing advanced MS Excel and MS Access skills allowing for detailed analysis at the transaction level that previously had not existed postponing a $7M capital expense over the next three years Prior to planned implementation of SalesForce, I am working closely with sales leadership to develop KPI reporting dashboard and lead tracking tool to drive revenue growth while saving $200K.  Co-leading supply chain review initiative including evaluation and improvement of supply chain and working capital KPI.  Creating modeling tools in co-led effort to review and improve product costing practices.          Senior Finance Consultant     Company Name   Ôºç   City  ,   State      Engaged with four companies over this period ranging from Granite City Electric a small, family-owned company to Staples, Sun Life Financial and Saint Gobain; I was brought in to hold interim senior finance roles and work closely with the executive teams through periods of transition.  Major Achievements:.  Even with robust ERP systems in place at Staples, the need to bridge various stand-alone systems was identified and I created an inventory database to track existing store assets while enabling real-time ""what-if"" analysis and cost planning related to proposed changes improving efficiency and predictive capabilities.  With multiple global ERP systems in place at Saint Gobain, the executive team was looking for a dynamic and robust ""one-stop"", menu-driven reporting tool that I created utilizing Business Objects, advanced Excel and VBA increasing analytical capabilities and key metric analysis.          Senior Finance Director     Company Name   Ôºç   City  ,   State      A provider of tailored, high capacity communications services, A private equity firm held company bought by Lightower Fiber Networks in 2012 for $2B, I was brought in to develop and lead the finance team and work with the executive team through the acquisitions of Con Ed Solution's (2007) and by RCN Communications (2008).  Major Achievements:.  Balancing the push and pull between sales efforts and maintaining margins was the focus of the Request for Proposal (RfP) tracking and analysis tool I developed to manage the contract review and approval process.  Integrating two processes performed using MS Excel and monitored individually, I created and linked a sales pricing database with a cost identification database to foster improved sales decisions by bringing finance, sales and technical operations together in a formalized review.  Telecommunications expenses represent 40% of total operating expenses at Sidera.  Ensuring the accurate tracking and timely payment of these customer impacting costs are crucial.  I created a circuit inventory tracking database to facilitate accurate cost analysis and reporting which resulted in a zero network outage rate over the subsequent two year period with $100K of estimated annual savings in penalties and fees.          Global Engagement & Mobility Solutions Manager     Company Name   Ôºç   City  ,   State            Worldwide Director of Finance    January 2005   to   January 2006     Company Name   Ôºç   City  ,   State      a publicly traded global $3.5BM company providing management and technology consulting services to large companies and governmental institutions.  I built and led finance function supporting deployment of more than 4,000 consulting resources across international borders to serve global clients, driving compliance with international immigration, income and social tax laws.  Major Achievements:.  Facing substantial fines, penalties and the possible discontinuation of operations I worked with external tax advisors, immigration providers, the International, Regional and Country Controllers, the Corporate Tax Department, Legal, the Payroll Department and my finance team to lead the process design behind the accounting related to 31 subsidiary countries.  The result was a tracking database and accounting tool saving millions in fines, penalties and lost revenues.  A publicly traded $1.3 billion global enterprise networking and security solutions with manufacturing plants in China and Mexico, Working closely with the Corporate Executive and Ireland manufacturing teams I led the accounting and finance operations for the Supply Chain Operations' six activity centers that served four 3Com regions.          Director of Finance    January 1997   to   January 2005     Company Name   Ôºç   City  ,   State      A $1B comprehensive provider of wireless communications and software solutions to the healthcare, government, large enterprise and emergency response sectors, Originally hired as an Assistant Controller, I experienced substantial professional growth achieving three promotions culminating in overseeing the global finance team including accounting, financial reporting and analysis while working closely with the Executive management team.  Major Achievements:.  Working with the Engineering and Technical Operations teams I created lease and licensing database solutions in order to maintain FCC regulatory compliance saving the company $1.2M in penalties and fines.  Through acquisition the company was operating 13 individual billing systems and the ability of senior management to make timely business decisions was hampered by a slow consolidation's process.  With the focus on closing the books and producing standard reporting, meaningful analysis was an after-thought.  In order to provide the leadership team with better tools I established a database solution mapping each individual billing system to my data warehouse with an export into Lawson that allowed for a timely and accurate close in less than five days.          Education      Master of Business Administration   :   Finance  ,   2016    University of Massachusetts   Ôºç   City  ,   State      Finance        Bachelor of Science   :   Accounting      Michigan State University   Ôºç   City  ,   State      Accounting        Skills    3Com, 4D, Accounting, AccPac, Acquisitions, billing system, billing systems, Budget, Business Objects, closing, consulting, contract review, Controller, cost analysis, Cost Control, costing, clients, data warehouse, database, driving, equity, ERP, Essbase, Excel and VBA, Executive management, senior management, FileMaker, finance, Financial, Financial Planning, financial reporting, Financial Analysis / Reporting, focus, Forecasting, Functional, government, Hyperion, inventory, Lawson, Team Building, Leadership, Legal, regulatory compliance, Mergers, MS Access, MS Excel, MS PowerPoint, MS Word, Minitab, modeling, Monarch, Enterprise, network, networking, Networks, next, Operations Management, Oracle, Payroll, PeopleSoft, pricing, process design, processes, Process Improvement, improve product, producing, Project Management, Proposal, QuickBooks, real-time, reporting, RfP, Sage, sales, SAP, SQL, Strategic, Sun, Supply Chain, tax laws, Tax, Telecommunications, WordPerfect   "
FINANCE,"         DIRECTOR OF FINANCE       Summary     Seasoned Certified Management Accountant and financial leader with deep and broad health care industry experience in forecasting, financial planning and analysis, operations, reporting, and strategic planning       Highlights          CMA License #43352      Strategic and financial planning expert            Experience      Director of Finance   07/2002   to   Current     Company Name   City  ,   State       Financial planning and analysis leadership and support for Consumer Service, Claims, Global Operations, Appeals and Grievances, Business Solutions Services, and Payment Integrity organizations with overall annual SG&A expense of approximately $825M and 14,000 FTE   Financial oversight of onshore and offshore vendor relationships with an annual budget of approximately $120M   Partnered with Operations Leadership to reduce operating expense by $40M in 2014   Serving as the finance lead on two operational excellence and optimization projects driving anticipated savings of $39M in 2015  Served as the finance lead on the consolidation of the Medicare and Retirement Customer Service organization, with an annual budget of $120M, into Benefit Operations   Served as the finance lead on the creation of the Payment Integrity organization with an annual budget of approximately $28M and 170 FTE Served as the finance lead on the integration of an acquired service organization with a total annual budget of $3.5M and 90 FTE   Served as the finance lead for the creation and expansion of the in-sourcing of Rx Pharmacy Customer Service calls in Benefit Operations   Served as the finance lead on the merging of the Dental and Vision Customer Service and Claim functions into Benefit Operations, a $40M and 600 FTE consolidation   Drove savings of approximately $100k within my team as a result of realized staffing efficiencies Manage a team of six financial analysts          Director of Finance - UHC M&R   01/2006   to   01/2011     Company Name   City  ,   State       Financial oversight for various Operations organizations across nine internal sites and seven vendor locations with an overall annual budget of approximately $175M   Financial oversight of vendor relationships with an annual budget of approximately $45M   Successfully reduced actual operating expense in the service centers by $24M as a result of increased efficiencies, capital benefits, and the elimination of unnecessary spend  Participated as the Finance subject matter expert related to the integration of an acquired customer service organization with total annual budget of approximately $29M   Served as the Finance functional lead on the consolidation of three customer service departments within the company, resulting in efficiencies of approximately $6M   Financial oversight and cost benefit analysis responsibility for Capital Projects in excess of $5M annually   Participated as a Finance subject matter expert related to the acquisition of new business totaling $20B   Completed a comprehensive review of all staff within the service centers and identified available efficiencies, resulting in savings of approximately $60,000 annually   Designed and implemented standardized, automated reporting capabilities resulting in savings of $70,000 annually   Completed a cost benefit analysis demonstrating the implementation of IVR technology equated to $650,000 in annual savings   Completed a cost benefit analysis demonstrating that outsourcing appropriate call volume equated to reducing cost $3.4M annually  Completed a cost benefit analysis demonstrating that utilizing a service center site in a low cost area equated to reducing cost $2.0M annually Created and implemented long term forecasting and capacity planning models for the service centers which receive approximately 6,000,000 calls annually  Managed a team of two analysts          Manager - Operations Support and Planning   03/2004   to   01/2006     Company Name   City  ,   State       Received a special, performance based mid-year merit increase  Recognized as the top employee within the department, which consisted of 25 employees   Led a team of 6 Senior Business Analysts   Developed partnerships with other departments, including Finance, Training, Sales, and Account and Product Management to improve forecast accuracy to 97%   Created and oversaw short and long term staffing models and capacity planning documents in the call center, all clinical operations, and all non-clinical support staff   Completed presentations to the Executive Leadership Team around key call center metrics   Led a project implementing advanced capacity planning software which resulted in optimized hiring of staff   Partnered with IT and led a project to create a data warehouse for call and desktop data which led to enhanced and standardized reporting   Created ""Critical Thinking and Analysis"" documents which are currently part of the standard training curriculum   Designed and implemented Operational reporting for both intake agents and clinical case managers which led to improved performance and reduction in cost   Completed all Executive Level Operational reporting   Provided recommendations to Executive Leadership on staffing strategy, workload planning, future reporting capabilities, and future client locations and workload   Determined the service center location for all new client implementation   Tracked seating and real estate across 18 sites and projected future seating needs based on anticipated growth   Assisted other business segments in determining staffing needs, improving forecasting accuracy, and report creation, design, implementation, and production          Lead Business Analyst   07/2002   to   03/2004     Company Name   City  ,   State       Received the performance based ""Employee of the Quarter"" and ""Employee of the Year"" awards   Created and updated short and long term staffing models and capacity planning documents in the call center, all clinical operations, and all non-clinical support staff   Created and maintained a short term scheduling tool used to build schedules within the call center to optimize business performance  Participated on a project consolidating 12 call centers into two accounting for overall savings of $5M annually   Built and completed all monthly Executive Reports   Developed partnerships with other departments, including Finance, Training, Sales, and Account and Product Management to improve forecast accuracy to 97%          Senior Business Analyst   02/2001   to   07/2002     Company Name   City  ,   State             Senior Business Analyst   10/1999   to   02/2001     Company Name   City  ,   State             Education      AAS  :   Accounting    Hennepin Technical Community College   City  ,   State               MS  :   Economics    Florida State University   City  ,   State               BA  :   Economics    Franklin and Marshall College   City  ,   State               Interests    Hennepin Technical Community College Accounting Advisory Board Member      Skills     Financial planning and analysis, budgeting, reporting, strategic planning, forecasting, operations    "
FINANCE,"         PHD CANDIDATE IN FINANCE       Summary     Self driven and highly motivated with several years of experience in Quantitative Research including quantitative modeling, econometric analysis, statistical analysis, model development, large data analysis. My work, both in Finance and Engineering has been based on the development, application, and testing of quantitative models. Excellent analytical/critical thinking and problem solving skills. Strong written and oral communication.         Highlights         Proficient in R, SAS, SQL, C++, Fortran, VBA   Advanced Modeling Skills  Project Management Experience  Critical Thinking Skills  Complex Problem Solving Skills  Superior Research Skills  Excellent Written and Oral Communication  Self-motivated Professional             Experience      PhD Candidate in Finance   08/2010   to   Current     Company Name   City  ,   State      Conduct research in Finance, specifically asset pricing and econometric modeling. Current work includes: 1) Do tax revenues Reduce Agency Costs and Increase Hospital Efficiency? Empirical Evidence from Washington State - conducted using Maximum Entropy Econometrics, 2) Return Distributions under GARCH Process with Sentiment Measures 3) Market Sentiment and its Effects on Stock Returns 4) A State-Space Model for Investor Sentiment and 5) Herding in Option Pricing Models ‚Äì A State Space Approach.          Visiting Instructor in Finance   09/2013   to   08/2014     Company Name   City  ,   State      Taught MBA and Undergraduate Classes in Investments, Financial Markets and Institutions, Bank Financial Management, Introduction to Financial Management         Visiting Asst. Professor in Finance   08/2008   to   06/2010     Company Name   City  ,   State      Taught MBA and Undergraduate Classes in Financial Modeling, Strategic Business Problem Solving, Working Capital Management         Research Assistant Professor   01/2001   to   02/2006     Company Name   City  ,   State      Principal Investigator on projects for the development of mathematical models for life prediction of Nuclear Waste containers for the Yucca Mountain Nuclear Waste Repository (sponsored by DOE). Taught classes in engineering to graduate and undergraduate students.          Research Scientist   10/1999   to   12/2000     Company Name   City  ,   State      Worked on the development of mathematical models for life prediction of turbine engines blades for US Air Force fighter jets.           Education      Ph.D.  :   Materials Science and Engineering   6 1999       Georgia Institute of Technology (Georgia Tech)   City  ,   State  ,   USA             B. Tech.  :   Metallurgical Engineering   6 1992       IIT Bombay   City  ,     India             Ph.D.  :   Finance   2015       University of Connecticut    City  ,   State  ,   USA             MBA  :   Finance   12 2007       Gonzaga University   City  ,   State  ,   USA             M.S.  :   Ceramic Engineering   12 1995       Georgia Institute of Technology (Georgia Tech)   City  ,   State  ,   USA             Sample Publications     1) Namjoshi Shantanu, McPherson Matthew Q, and Friesner Dan, Do tax revenues Reduce Agency Costs and Increase Hospital Efficiency? Empirical Evidence from Washington State, Global Business and Finance Review, Vol 17, Issue 2, Fall 2012, pp 137-160  2) S. A. Namjoshi and K. Hickman, The Impact of Morningstar Five-Star Ratings, Journal of the Academy of Finance, Summer 2010  3) Namjoshi Shantanu, Market Sentiment and its Effects on Stock Returns, 2nd International Conference on Emerging Trends in Finance & Accounting, August 9-10, 2013, SDM Institute for Management Development, Mysore, India.  4) Namjoshi Shantanu, Return Distributions under GARCH Process with Sentiment Measures, 2014 MBAA International Conference, Chicago IL, March 2014   5) Namjoshi Shantanu, A State-Space Model for Investor Sentiment, In Progress   6) Namjoshi Shantanu, Herding in Option Pricing Models ‚Äì A State Space Approach, In Progress   7) K.S. Raja, S. A. Namjoshi, and M. Misra, Improved Corrosion Resistance of Ni-22Cr-13Mo-4W Alloy by Surface Nanocrystallization Materials Letters, 59 (2005) 570-574.  8) S. Mall, S.A. Namjoshi, and W.J. Porter, Effects of Microstructure on Fretting Fatigue Crack Initiation Behavior of Ti-6Al-4V, Materials Science and Engineering A 383 (2004) 334‚Äì340     9) Namjoshi S. & Mall S., Fretting behavior of Ti-6Al-4V under combined high cycle and low cycle fatigue loading, The International Journal of Fatigue 23 (2001) S455-S461.  10) Namjoshi S.A., Thadhani N.N., Modeling The Reaction Synthesis Of Shock-Densified Titanium-Silicon Powder Mixture Compacts, Metallurgical and Materials Transactions B, vol. 31B, no. 2, pp. 307-316B, Apr. 2000.  11) Royal T.E., Namjoshi S.A., Thadhani N.N., Mechanistic Processes Influencing Shock-Chemistry in Powder Mixtures of the Ti-Si, Ti-Al, and Ti-B Systems, Metallurgical and Materials Transactions A, vol. 27A, no. 7, pp. 1761-1771, July 1996       Accomplishments     Academic Advisor:   Graduated: 1 PhD. student (2005), 1 M.S. student (2004)   Patents:  - J. C. Lacombe, K. S. Raja, S. A. Namjoshi, M. Misra et al., ‚ÄúMethods for Fabrication of Porous Metal Templates and Growth of Carbon Nanotubes and Utilization Thereof,‚Äù US 20050276743 A1  - K. Paramguru, K. S. Raja, S. A. Namjoshi, M. Misra, ‚ÄúMethod of Forming Nanoporous Surfaces and Coating Bioceramic on the Nanoporous Surfaces,‚Äù patent application pending, May 2004.    "
FINANCE,"         SALES / FINANCE MANAGER       Summary    Looking out for a position as administration assistance with a reputed firm where I could use my core competencies and knowledge for the mutual growth and benefit. A civil engineer / projects manager with more than 10 years of vast experience in management, planning, designing, bidding and implementation of civil construction projects of buildings, Roads, hydraulic structures, solid waste transfer stations, waste water treatment plants, concrete paving, security projects and etc.
Enthusiastic and hardworking professional with experience of travelling to project sites around the country including remote environments with limited communications or logistical support. Possess a great record of accomplishment of contributing to continued business improvement processes and meeting the projects objectives.  Professionally committed to delivering high quality engineering and environmental services. Experience of working on infrastructure, utilities, and structural and highways projects.
3 years experience in administration, customer services, Auto finance and used cars selling with one of the best car dealership in Forest lane, Garland. Excellent experience of doing business with United Auto Credit, Westlake and Lobel.      Highlights        Operating Systems:  Windows, Mac OS X
Software:  Microsoft Office, AutoCAD, Photoshop, PDF professional, MS Outlook.              Experience      Sales / Finance Manager     Sep 2011   to   Sep 2014      Company Name   Ôºç   City  ,   State     Determining annual unit and gross-profit plans by implementing marketing strategies and analyzing trends and results.  Establishing sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.  Implementing sales programs by developing field sales action plans.  Maintaining sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.  Establishing and adjusting selling prices by monitoring car costs, competition, and supply and demand.  Contributing to team efforts by accomplishing related results as needed.  Manage the international sales.  Collecting payments follow with customers, customer services.  USACE/ CONTRACTOR (ALBASHIQ GROUP constructions and trading)          MOSUL, NINEVEH, IRAQ.         Projects Manager     Sep 2005   to   Sep 2011      Company Name         http://www.albashiqbird.com.  Estimating activities of project bids then performing the job perfectly depend on the bid and perfect specifications.  Defining the projects objective and developing plans to accomplish the objectives.  Work in order to define the specific objective of the projects.  Including members of the project team in the plan development phase.  Organizing function for involves identifying and securing necessary resources, determining tasks that must be completed, assigning the tasks, delegating authority, and motivating team members to work together on the project.  Determining what tasks must be completed.  Motivating members of the project team to work together in order to complete the goal.  Tracking progress and comparing it with planned progress.  Solve problems and get the project back on track.  Responsible for guiding employees in achieving the goals and ambitions of the company.  Ensuring that all processes and practices are working in a proper manner.  Discussing with other members of the top management and devise any specific goals, which are to be accomplished within a certain time period.  Overseeing all processes and pay minute attention to monthly or quarterly functioning of each individual practices.  Doing well experience and efficiency for handling the operations of individual practices in a company.  Training, guiding and assisting the newly hired process employees, regarding handling daily processes and employee performance.  Conducting presentations to the higher management pertaining to business, marketing, and advertising strategies, and all other necessary aspects of the company processes.  Communicating with clients and attracting new projects to the company for execution and finalization.  Ensuring that every individual department is giving their best possible outputs, and recommending and devising any new policies that are likely to prove beneficial to the goodwill of the company.  Conducting quarterly, semiannual and yearly general meetings for presenting the profits, gains and achievements of the company.  AL-MAHER GROUP constructions and trading)          MOSUL, NINEVEH, IRAQ.         Projects Manager     Nov 2002   to   Aug 2005       http://www.almaher-iraq.com.  Managing the tasks is performed to the fullest of the efficiency.  Planning out an organizational structure to bring out ease and flow in the tasks.  Suggesting new policies and modifications in order to reform the nature of work.  Developing good relations with my colleagues and motivate them to do well by appreciating their good performances.  Participating in meetings, discussions, projects site visits workshops and hearings.  Preparing bids and proposals for the prospective clients to expand business operations.  Provide full information to the accounts departments and auditors and assist them in case of difficulty.  Determining the resources required for the purpose of production.  Preparing status reports and presenting them to the higher managing authorities for scrutinizing.  Delivering the performance with better success rates.  Keeping in touch with the clients who have assigned the project to my company and make them aware of the status of the work finished.  Leading my team and bring out the best in them.  Responsible for developing a good dialog and communication with the team member for the success of the project.  Estimating activities of project bids then perform the job perfectly depend on the bid and perfect specifications.  Establishing easy communication between the employees and the higher authority.  Solving problems for my team members.  Team building, which is defined by success.  Accomplishing project objectives and the outcome (success) of the projects.         Site Engineer     Jun 2000   to   Oct 2002      Company Name   Ôºç   City       Studying each project at the onset and draft an outline of items that may need attention.  One of my first duties was studying the work plan submitted by the contactor and suggesting any modifications to the supervisor Engineer.  Supervising the works on site in accordance with the contract requirements and using the template and procedure established by government.  Supervising the works in accordance with the drawings, technical specifications and bills of quantities.  Ensuring the correct implementation of the works according to technical specifications, to designs and quality of materials.  Preparing list of materials for which the procedures for acceptance will be done.  Preparing list of tests that may be required and following these tests to be carried out and approved.  Checking and testing of completed works before a contractor covers them.  Checking and ensuring that the site is arranged as per the site management plan and that all measures are taken for site safety and the safety of the third parties in the vicinity of the site.  Ensuring that health and safety measures are adopted and followed to the full extent and prepare weekly report.  Suggesting and instructing additional safety measures if needed.  Studying and verifying quantities of works done and provide a report to contractor.  Providing an assessment of any variation to contractor for approval.  Assist in the preparation of provisional acceptance and snag list.  Maintain a filing system for all site memos and instructions, measured quantities of work and materials on site, reports and other documents and correspondence pertaining to the construction activities.  Coordinating the site meetings with the Contractor.         Education      Bachelor of Science  ,   Civil Engineering   6 1997     Mosul University   Ôºç   City  ,     Iraq   Civil Engineering Both degrees already equivalent to US degrees.       Master of Science  ,   Civil Engineering   11 1999     Mosul University   Ôºç   City  ,     Iraq   Civil Engineering       Languages    Bilingual: English/ Arabic.      Skills    Photoshop, advertising, Arabic, AutoCAD, business operations, com, clients, customer services, dialog, Engineer, English, Estimating, filing, forecasting, government, gross-profit, http, instructing, international sales, Languages, Team building, Mac OS, Managing, marketing strategies, marketing, materials, meetings, Microsoft Office, MS Outlook, Windows, works, Operating Systems, Organizing, organizational, PDF, plan development, policies, presenting, presentations, processes, profit, progress, proposals, quality, safety, selling, sales, supervisor, Supervising, workshops   "
FINANCE,"         PROGRAMME FINANCE ASSOCIATE       Professional Summary    Seeking a position where I can demonstrate my skills and contribute to an organization that offers professional growth. Being  productive and add value to the organisation  through my knowledge and previous experiences Overview Certified project manager with two years experience in managing projects according to PRINCE2 methodology. Civil engineering background. Two years experience in events organization (workshops, conferences and awareness campaigns). Highly motivated in team and individual tasks, hard working and productive worker under pressure. Practical experience of dealing with governmental and official entities. Outstanding communication skills with fluency in three languages. Good knowledge of international and development practices. Management and administrative professional. People oriented with strong leadership abilities. Excellent negotiation skills.       Skills                    Work History     06/2012   to   Current     Programme Finance Associate      Company Name   ‚Äì   City  ,   State      Ensured administration and implementation of programme/operations strategies, adapts processes and procedures focusing on achievement of the following results: Full compliance with UN/UNDP rules and regulations and other relevant policies on financial recording/reporting system and follow-up on audit recommendations; Implementation of effective internal controls, proper functioning of a client-oriented financial resources management system.  Provision of inputs for implementation of cost-saving and reduction strategies in consultation with the office management.  Preparation of cost sharing, trust fund agreements, follow up on contributions within the CO resource mobilization efforts.  Ensures proper tracking of donor reporting and ensure with program/projects concerned that reporting is on time.  2.  Provided effective support to management of the CO programme, administration of budgets and functioning of the optimal cost-recovery system focusing on achievement of the following results: Presentation of information for formulation of country programme work plans, budgets, proposals on implementation arrangements and execution modalities.  Entry of data of new grants into Atlas in the form of Annual Work Plans (AWPs), monitoring of their status.  Provision of guidance to the executing agencies on routine implementation of projects, tracking use of financial resources.  Accuracy verification of Combined Delivery Reports.  Provision of information for the audit of NIM/DIM projects, tracks implementation of audit recommendations.  Support the preparation of the Integrated Work Plan for the country office, under the supervision of the Deputy Country Director.  Ensuring that the project tree is properly set up in Atlas, with projects linked to the correct outcomes Tracking of overall office indicators and delivery figures.  Tracking and detailed reporting on mobilized resources.  Ensure that GMS rates are properly charged to development projects.  Provides in puts in the preparation of cost-recovery bills in Atlas for the services provided by, elaboration and implementation of the income tracking system and follow up on cost recovery.  3.  Provided accounting and administrative support to the Programme Finance Unit focusing on achievement of the following results: Timely corrective actions on erroneous data in Atlas.  Processing of GLJE's if required.  Presentation of thoroughly researched information for planning of financial resources of The CO, reports containing analysis of the financial situation.  4.  Ensured facilitation of knowledge building and knowledge sharing in the CO focusing on achievement of the following results: Systematic gaining and sharing of knowledge and experience related to programme management.  Organization of training for the office staff on programme/operations related issues, including program/project related Atlas training.  Synthesis of lessons learned and best practices in programme finance.  Sound contributions to knowledge networks and communities of practice.        10/2008   to   05/2012     Programme Assistant      Company Name          Tasks and responsibilities        10/2007   to   03/2008     Teacher      Company Name          Teaching Italian Language as a foreign language.        01/1999   to   01/2002     Office manager and secretary       Tasks and responsibilities:.  Office management, organization and documentation.  Overseeing financial duties, including payrolls, budgets and spending.         Education     12 2008     BSc. Civil Engineering, Al-Fateh University, Tripoli - Libya (1997 - 2001)  &  University of Tripoli, Tripoli - Libya (2005 - 2006) Projects In Controlled Environments (PRINCE2) Foundation, UNDP training, Tripoli - December 2009 Enterprise Risk Management, UNDP training, Tripoli - January 2009 HIV & AID, UNDP training, Tripoli - January 2009 Ethics Train, UNDP training, Tripoli - December 2008 The Gender Journey: Thinking Outside the Box, UNDP training, Tripoli - January 2009 UN Programme On The Prevention Of Harassment, Sexual Harassment and Abuse Of Authority, UNDP training, Tripoli - January 2009 Basic and advanced security in the field, UNDP training, Tripoli   :              Skills    accounting, administrative support, Arabic, Basic, BSc, budgeting, budgets, budget, consultation, client, Delivery, documentation, English, Finance, Financial, grants, interpretation, Italian, Languages, Director,MS Office, office, outlook, Enterprise, networks, Office management, policies, PRINCE2, processes, progress, project management, proposals, quality control, recording, recruitment, reporting, research, Risk Management, Sound, supervision, Teaching, translating, translation      Additional Information      Date of Birth: 5 November 1978
Marital status: Married
Nationality: Libyan     "
FINANCE,"         FINANCE MANAGER/ OPERATIONS MANAGER           Career Overview     To obtain a full time position in Management Information Systems with emphasis on business analysis where I can demonstrate excellent leadership, business and team work skills to produce effective results.          Qualifications          Technical help desk experience  Strong analytical skills  Strong collaborative skills  Document management  Excellent problem solving skills  Strong Communication Skills  Customer needs assessment  Requirements Analysis  Requirements Gathering      C++  Java  CICS  Windows Networks  W-LAN  Technical Support  Switches, Bridges  Software Development Life Cycle   Systems Applications  Systems Development  Systems Implementation  Systems Integration  PC DOS  Personal Computers  Problem Analysis and Resolution   Process Improvements  Product Life Cycle Management   Product Management  Product Research  Project Quality Control  QA   Quality and Productivity Improvement             Technical Skills        Skills    Experience    Total Years    Last Used                          Accomplishments      IT Training ¬†   Successfully trained 25 employees to use new operating system.    Network Security ¬†   Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links.  Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment.    Network Support ¬†   Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.  Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.          Work Experience      Finance Manager/ Operations Manager    July 2004   to   Current     Company Name   Ôºç   City  ,   State      Oversees all aspects of the organization's quality or business improvement efforts, such as developing and administrating the program, training and coaching employees, and facilitating change throughout the organization.  Responsible for establishing strategic plans, policies, and procedures at all levels so quality improvement efforts will meet or exceed internal and external customers' needs and expectations.  Implemented a new sales-tracking POS system to replace a manual form writing process to increase efficiency. Provided employee training for POS system.  Recruited, hired, trained, developed, and directed retail sales teams for two retail Wireless Nation dealer stores.  Oversaw client relations, new account development, and customer service.  Supervised administrative functions, inventory, cash flow, merchandising, and operations. Generated monthly and annual sales reports.  Conducted ongoing staff development and personal growth planning for employees.  Doubled annual sales by developing innovative and effective marketing programs. Created a team spirit within the stores that resulted in increased sales, long-term employees, and customer satisfaction.  Achieved 150% of quota and grew number of customers by 200%  within the first year as Sales Manager.  Led sales calls with team members to establish sales and customer retention goals. Determined merchandise price schedules and discount rates. Monitored customer preferences to determine focus of sales efforts.  Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions.  Negotiated and closed contracts with Fortune 500 companies, including Sprint Wireless, T-mobile and AT&T.          Computer Information Systems Specialist II    September 1999   to   July 2004     Company Name   Ôºç   City  ,   State      Administered the installation, configuration and continued maintenance of network equipment including servers, storage devices, routers, hubs, switches, and printers.  Troubleshoots and resolves network connectivity and network related hardware/software problems. Processed an average of 20-30 inbound and outbound technical support calls.  Reviews new hardware and software specifications and recommends products for procurement.  Install, configure, and optimize network communication hardware and client software. Referred difficult issues to upper management while maintaining positive rapport with customer.  Create users, assigns privileges, and provides ongoing user support. Researched issues on various computer systems and databases to resolve complaints and answer inquiries.  Respond to connectivity related help desk requests. Maintained composure and patience in face of difficult customer situations.  Runs backup and recovery operations.  Provides support and assistance to staff. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions.  Completes archiving of network data and completes appropriate documentation.  Collaborates with teachers and coordinators to assess and evaluate educational software to project future needs. Built and maintained successful relationships with service providers, dealers and consumers.          Education and Training      Masterof Science   :   Information Systems   ,   2016    Bowie State University   Ôºç   City  ,   State       4 .0 GPA            Bachelor of Science   :   Information Systems  ,   2001    University of Maryland, University College   Ôºç   City  ,   State       Coursework in Software Engineering and Hardware Systems  Coursework in Distributed Computing, Networks and Databases         Skills     administrative, backup, cash flow, coaching, hardware, client, client relations, customer satisfaction, customer service, documentation, help desk, hubs, inventory, marketing, merchandising, network, policies, POS, printers, procurement, quality, quality improvement, retail, retail sales, routers, sales, servers, staff development, strategic plans, switches, user support, employee training    "
FINANCE,"         DEALERSHIP FINANCE MANAGER         Experience      Dealership Finance Manager  ,     03/2011
                            to   Current     Company Name   ‚Äì   City  ,
                          State      Oversaw credit department staff.  Maintained ongoing communications with clients.  Worked to resolve credit and financing issues.  Identified new business prospects.  Developed strategies with sales managers.  Established credit and financing policies and procedures.  Reviewed and approved loan applications in a timely manner.         Dealership Finance Manager  ,     11/2006
                            to   03/2011     Company Name   ‚Äì   City  ,
                          State      Processed credit and loan applications.  Prepared and analyzed credit reports.  Evaluated contracts and loan agreements.  Maintained customer database.         Dealership Finance Manager  ,     02/2003
                            to   11/2006     Company Name   ‚Äì   City  ,
                          State      Reviewed credit and loan applications.  Prepared monthly and quarterly financial reports.  Negotiated financing and credit terms with customers.  Ensured compliance with all applicable financial regulations.         Education      Associate's Degree  :   Accounting  ,
                          2002     University of California   -   City  ,
                              State    Accounting       Bachelor of Science  :   Finance  ,
                          2005     University of California   -   City  ,
                              State    Finance Want more? Check out our other examples.   See More Examples       Summary    Seasoned Dealership Finance Manager with a sound knowledge of the auto industry. Adept at evaluating credit requests
preparing and analyzing financial reports and preparing loan agreements. Specialize in quickly dealing with customer
credit and financing issues in a timely courteous manner.
Core Qualifications
¬∑ Extensive understanding of credit and financing issues
¬∑ Comprehensive knowledge of credit and loan evaluation procedures
¬∑ Sound understanding of generally accepted accounting principles
¬∑ Ability to motivate staff and increase productivity
¬∑ Proficient in the use of MS Office applications including Excel and MS Word
¬∑ Adept at preparing financial reports and statements and analysis reports
¬∑ Solid problem solving and communications skills      Skills    contracts, credit, clients, database, financing, financial, financial reports, policies, sales   "
FINANCE,"         SECRETARY - FINANCE DIVISION       Summary     An energetic, skillful and dedicated Administrative Assistant offering versatile office management, planning and detailed skills. Able to provide extensive experience of administrative support, organization, time management and confidentiality for executive-level staff of daily operations and functions. Ambitious and goal-oriented individual looking to obtain a position at a successful company which offers opportunities for professional growth.       Highlights          Customer service oriented  Microsoft Office proficient  Detail-oriented  Professional phone etiquette      Social media knowledge   Flexible and team player  Type 80 wpm          Time management     Appointment and meeting planning      Works well under pressure      Manage work flow of an office  Professional, self-starter  Articulate   Excellent interpersonal skills  Creative  Strong communicator  Accounting, invoice processing experience  Payroll  Knowledge of proper grammar            Accomplishments     - Additional training and seminars to increase knowledge  - CERT trained and certified  - EOC backup for public information office  - Disaster Preparedness Academy attendee  - Creation of various tools to increase effective communication and efficiency (a couple versions of desk diaries, emergency go kits, marketing weekly)       Experience     08/2014   -   Current     Company Name   Ôºç   City  ,   State    Secretary - Finance Division       Began job-sharing between the Finance and Communications & Marketing divisions in August of 2014. Duties within the Finance division include, but are not limited to:    manage records retention for department  professionally respond to daily phone calls  filing, organizing  edit and proofread documents and marketing collateral  creating various types of documents such as letters, memorandums, invoices, vouchers, etc  create and manage committee meeting agendas (Finance and Investment Advisory Committees) using AgendaQuick   handle and manage all Massage Establishment permits in Brea.  create Desk Diary and Influential Communicator's list  assist Finance Manager with Lease Revenue and Water Bonds, Recognized Obligation Payments Schedule (ROPS), and other deadline oriented projects  provide support to other divisions such as Purchasing, Information Technology and Human Resources while maintaining privacy   supervise Volunteen annually         08/2014   -   Current     Company Name   Ôºç   City  ,   State    Secretary - Communications & Marketing Division       Maintain same job duties as the beginning of my career with the Communications and Marketing division, but in the half amount of time which include, but not limited to:     tracking all jobs through department   filing, organizing  editing and proofing of documents and marketing collateral  open, read, and write answers to routine letters  prepare and distribute payroll for staff  oversee inventory and office supply purchases  manage supervisor's calendar and coordinate team meetings.  create and design PowerPoint presentations for special meetings with and for top-level executives.  provide various reports on request regularly and correspond with clients as well as co-workers  community outreach. Gathered and analyzed data on community needs and interests.  coordinate employee luncheons, celebrations and special annual events  maintained up-to-date and accurate program files and records.  develop and send out 'Marketing Weekly' via email in an effort to keep division informed on comings and goings   press releases  social media         02/2007   -   08/2014     Company Name   Ôºç   City  ,   State    Secretary - Communications & Marketing Division        manage work flow of office  work with city council and executives on various events including city council meetings  professionally respond to multiple daily phone calls regarding a wide range of subjects  revised Desk Diary  press releases, flyers, etc  social media  create presentations for meetings  City Plaque Inventory  created C&M Weekly concept for efficiency  maintain Influential Communicator's list  company credit cards  create Emergency go kits  community outreach  maintain equipment inventory  Department Coordinator, Weight Room Rehabilitation, Employee ACCOMPLISHMENTS Formally recognized by the Brea City Mayor for playing an instrumental role in the succession of his term.  Asked to serve on the City of Brea's Safety Committee to work together on providing a safe work environment for employees.          Education     2017     Grand Canyon University   Ôºç   City  ,   State  ,   USA    Master of Science  :   Psychology     Mental Health and Well Being        2016     Grand Canyon University   Ôºç   City  ,   State  ,   US    Bachelor of Science  :   Education     Educational Studies        1992     Cypress Community College   Ôºç   City  ,   State  ,   90630    Associate of Science  :   General Education                GED                          Skills      Extensive customer service  Ability to manage work flow of office  Microsoft Office proficient  Edit and proofread department documents and marketing collateral  Works well independently   Filing, organizing  Letters, documents, invoices, press releases, spreadsheets   Meeting planning  Create power point presentations for executives  Effective communicator, self-starter  Purchasing  Team player  Time management     "
FINANCE,"         DIRECTOR, FINANCE OPERATIONS           Executive Profile     Motivated executive professional with 20 years of progressive experience in Publishing and Non-Profit environments, including extensive experience in project management,  budgeting and financial administration.  Consistently achieved optimal utilization of developing, delivering, and managing operations through process improvement planning, program coordination, and cultivation of strong business relationships. Possess an established track record of creating and implementing programs and long-term business strategies aimed at company growth.High-energy, results-oriented leader that continues to be a ambitiously collaborating team player who creates strategic alliances with organization leaders to effectively align with and support key business initiatives.        Skill Highlights          Project management  Budgeting expertise (Capital and Operating)  Risk Management  Analytical Skills  Time Management  Leadership/communication skills        Negotiations expert  Employee relations  Self-motivated  Customer-oriented  Team Building  Team Leadership             Core Accomplishments       Project Management:  ¬†  Eliminated excel budgeting with an the addition of ABM software solution that streamlined data collection      and automated reporting functionality.  Launched an on-line service that allowed our camp programs register through our website verses a manual              excel tracking schedule.  Launched Audubon's first corporate T&E credit card programLaunched  Audubon's first procurement card program. Led the process in launching Audubon's first on-line invoicing solution. Each of the last 4 bullets reduced transaction processing by 33%.    Financial Reporting   : ¬†  Streamline as well as automate financial reporting through aligning our budget and accounting financial reporting to management. Played a lead role in Instituting a change in coding that expanded our reporting beyond location tracking to align with our projects outlined in our strategic plan.    Operations Management:  ¬†  Spearheaded the creation of a team known as field solutions which would become the liaison of the home       office and 100 plus offices around the country. Our focus, primarily  financial support, also handled everything from fund raising to human resource concerns.       Professional Experience      Company Name     August 2015   to   Current     Director, Finance Operations   City  ,   State     After many years of successfully managing the budget/forecast process of a 100 million dollar national multi-state non-profit, I was asked to lead the areas of gift processing, banking and risk management areas. These segments of our national institution were fragmented and in much need of leadership.    Gift Processing - led the charge to streamline the overall process from switching our banking relationship to a financial institution that best suited our needs; working with our new caging partner and our technology area to implement a check processing application across our network in an effort to create a more efficient work flow.   Risk Management - working with the risk manager, we streamlined our allocation process through the creation of an insurance portal. This application created a clearer view of what each department head was incurring in each segment of insurance. We also were successful for in aligning our insurance policies on our fiscal year cycle.  Banking - Our focus has been on consolidating our banking relationships. The role out of an online invoicing system and the set up of a procurement card program allowed us to close 35 bank accounts around the country.               Company Name     October 2009   to   July 2015     Director of Business Management and Field Solutions   City  ,   State      Team leader of 3 professionals whose goal was to be the liaison between the programs and the central office. The focus was preliminary financial, however, we assisted in HR, Legal and Technology concerns as well.  Led the budget process from kickoff, preparation, review process to presentation to our board.  Created clear and precise financial reports for program leaders and management to assist in making sound business decisions. Reports ranging from cash flow to restricted and reserves funding. These new reports are examples of what I created to assist managers with decision making toward there programs.           Company Name     May 2003   to   October 2009     Director of Budgets   City  ,   State      Overhauled the the operating and capital budget process by implementing a more formal structured process which aligned with the mission of the organization . With 463 local Chapters, 22 state offices and 44 Audubon Centers across the country, My role was to lead the entire process from the initial kick off to the creation of consolidating reporting package which led to our presentation for approval from our the National board.   Once the budget was approved, turned focus to assisting with year end process to ensure programs achieved there forecast for the current fiscal year.  After year end was complete, prepared the first of two required forecasts that Audubon requires in each fiscal year.  I led the process of transforming our excel based budget process to an automated seamless solution known as ABM (The Advanced Budget Module) which integrated with our financial edge accounting package. This enhanced our ability to track, consolidate and report our budgets and forecasts.          Company Name     January 2000   to   May 2003     Budget Manager   City  ,   State      Promoted to Audubon's first Budget Directors position.   Oversaw the capital and budget process  Led the conversion of Audubon's annual budget to a monthly budget tracking schedule which led to better cash management for the individual program and the organization as a whole          Company Name     July 1999   to   January 2000     Business Manager   City  ,   State      As Business Manager of Audubon magazine, my role was to manage all financial aspect of the publication and membership program. The magazine and membership budget represented 1/3 of Audubon's total operating budget.   In FY00, in working with the publisher, the forecast for ad sales was weak. We took evasive measures, to reduce costs from manufacturing to staffing which offset the shortfall in ad sales.          Company Name     February 1997   to   July 1999     Senior Financial Analyst   City  ,   State      Jobson Medical Information, LLC operates as a healthcare publishing and communications company.      It produces a range of publications, educational programs and materials, live events, symposium and Web sites that reach, teach, and influence healthcare professionals every month. I was responsible for the entire budget process, for each product. When I joined Jobson, the budget was 30 million, when I left it was 60 million. Through acquisitions and start ups, the company grew rapidly in the almost 5 years of my tenure.          Company Name     August 1995   to   February 1997     Financial Analyst   City  ,   State     Promoted to financial analyst in which I worked with the operations manager to prepare the company's annual budget         Company Name     November 1994   to   August 1995     Billing Coordinator   City  ,   State      Join Audubon as a billing coordinator for the Optical division. Quick learner and implementor of satisfying changes to processing; prompted the by first promotion with Jobson, just 10 months into my tenure.          Company Name     February 1991   to   October 1994     Accounting Clerk   City  ,   State      While working in a bond counsel law firm on wall street. I initially was the backup to each segment of the department ranging from accounts payable and receivables, cash management and payroll;eventually the lead to accounts receivables, cash management as well as the system administrator to there IBM main frame solution.          Education      Wagner College      Finance    City  ,   State  ,   USA     Completed several courses in an MBA program         Bernard M. Baruch College, CUNY      BBA  :   Operations Management    City  ,   State  ,   USA     Minor in Accounting         Skills      Interpersonal:  ¬†   Excellent time management, organization and multi-tasking skills  Take charge individual  No one's fault attitude - we are one team     Technology: ¬†   Microsoft office suite proficient  Blackbaud financial software's  Powerplan Budget/Forecasting solutions  Datatel financial solutions  Media Services Group (Magazine) software     "
FINANCE,"         SENIOR DIRECTOR OF FINANCE       Professional Summary     High-performing Senior Director of Finance with management experience, and exceptional people skills. Versed in strategic planning, financial analysis and project management.        Experience      Senior Director of Finance     May 2012   to   Feb 2016      Company Name   Ôºç   City  ,   State     Manage a team that is responsible for timely and accurate reporting for Commercial Accounts ($3.5BN) and Middle Market ($7BN) monthly and quarterly production results, including preparing Sr. Leadership for Investor Days, Earnings Releases, and Shareholder Meetings.  Lead a variety of projects including the coordination and consolidation of the annual plan, the annual field compensation process, as well as being the finance representative on a long-term strategic operating model project.  Drive CFO and Sr. Leadership directed projects in order to support evolving business needs including the development of an audit estimation process across Middle Market, implemented a new profitability measure which allowed detailed segmentation of the Middle Market book of business, and managed the re-alignment of the geographical footprint of our business (over 3,000 people across the country) to better drive results and synergy across business units.  Utilize exceptional analytical and communication skills across multiple levels of the organization, with an ability to understand the details as well as find and summarize key findings.         Director of Strategic Initiatives     Jun 2009   to   May 2012      Company Name   Ôºç   City  ,   State     Developed strategy, identified priorities, and established business cases across and within the businesses to enable the successful delivery of strategic activities and investments.  Projects included re-designing underwriting documentation across Business Insurance, developing solutions to improve regulatory pricing documentation across Business Insurance, and streamlining the staff and process for Global Underwriting business.  Worked with leaders to develop solutions to change the business model and the operating model by determining ways to re-tool, re-align, re-organize, or create efficiencies in current activities.  Provided continuous support to senior management on planning, execution, market-specific needs, and challenges by providing fact-based decision support, and clear and concise messaging through meetings and presentations.         Process Improvement Engineer     Jul 2006   to   Jun 2009      Company Name   Ôºç   City  ,   State     Completed a Liquid Petroleum Gas market study for National Programs and identified 10 new states in which they should expand their business, equal to an estimated $12 million dollars in premium.  Conducted an Account Manager job-assessment for Northland Insurance with the end goal of establishing metrics to measure the performance of 18 Account Managers on a monthly basis.  This study included interviewing, studying workloads and process time, and ultimately working with Management to develop performance measure metrics.  Assisted business areas with improving their operational performance by working through the process engineering methodology which consists of: project planning, core data collection, process documentation, preliminary data analysis, the development of recommendations, and final report presentation.  Managed an Architects & Engineers process improvement project focused on finding opportunities to simplify the A & E's work environment.  This was accomplished through a division of labor comparison between 17 employees and another business unit, an assessment of streamlining opportunities along with an identification of work that can be performed outside the office.  Managed an Employee Relations process improvement project where I interviewed, created process workflow documents, and identified over 80 process improvement opportunities that were built into their 2008 business plan.  1st Rotation: Home Office Assistant Regional Financial Officer for Domestic Companies Provided financial and strategic planning analytical support to the Domestic Financial Officers in the Domestic Finance Teams for Travelers of Florida, Travelers of New Jersey and Premier.  Visited these field offices at least once a month, and acted as the liaison between the Domestic Companies and the Home Office.         Education      Bachelor of Science  ,   Economics and Finance   May 2006     Bentley College          GPA:   GPA: 3.7 GPA: 3.68 Magna Cum Laude, Honors Program, President's List, Dean's List, Finance National Honors Society   Economics and Finance GPA: 3.7 GPA: 3.68 Magna Cum Laude, Honors Program, President's List, Dean's List, Finance National Honors Society       MBA     2012     University of Connecticut Graduate School          GPA:   GPA: 3.8   GPA: 3.8         Skills    Premier, streamline, book, business plan, communication skills, concise, data analysis, data collection, decision support, delivery, designing, documentation, Employee Relations, senior management, Finance, Financial, Home Office, Insurance, investments, Leadership, Market, Meetings, messaging, Access, Excel, office, Power Point, presentations, pricing, process engineering, process improvement, project planning, reporting, strategy, strategic, strategic planning, Underwriting, Visio, Workbench, workflow      Core Qualifications         Excel, Power Point, Access, Visio     TM1, SNL, AM Best        "
FINANCE,"         DIRECTOR OF FINANCE           Professional Summary    Progressive financial and managerial experience in not-for-profit and for-profit organizations. Primary financial contact with Board of Directors presenting financial and statistical reports to members with varying degrees of financial knowledge. Accountable for financial management of $15M not-for-profit health center with responsibility of financial reporting, investment reporting, budget preparation in collaboration with Senior Management, staff supervision and coaching, and financial systems. Comprehensive expertise with non-profit organizations with multiple programs and cost centers.  Experienced with fund accounting and reporting requirements based on government regulations, contractual language, and donor restrictions.  Preparation and explanation of net assets summarized by unrestricted, temporarily restricted, and permanently restricted.  Prepare reporting and summarization of ongoing Capital Campaign. Extensive experience with relevant financial software applications including conversions and upgrades.  Currently working with Blackbaud Financial Edge and Raiser's Edge.       Skills    Accounting, computerized accounting, general accounting, accounts payable, accounts receivable, trial balance, banking, benefits, billing, budgets, Budget, Cancer, cash management, closing, coaching, contracts, Client, customer service, decision making, documentation, Senior Management, filing, Finance, Financial, financial analysis, financial audits, financial statements, Prepare financial statements, funds, general ledger, grants, Human Resource, Insurance, interpretation, investments, legal, Director, meetings, mentoring, Excel, Microsoft Office, Office, negotiating, operating system, payroll, payroll processing, performance analysis, Personnel, personnel management, policies, Primary Care, profit, project management, QuickBooks, reconciling, reporting, securities, staffing, strategic, Strategic Planning, supervising, tax returns, treasury, valuation, vision      Core Qualifications        Proficient with various computerized accounting software, Microsoft Office, and investment software.  .            Experience      DIRECTOR OF FINANCE    January 2012   to   Current     Company Name   Ôºç   City  ,   State      Prepare financial statements for presentation to the Treasurer of the Board of Directors, Finance Committee, and senior staff.  Liaison to external auditors.  Prepare and analyze audit schedules.  Review of audited financial statements and 990 Information return for accuracy and reconciliation to the trial balance.  Responsible for reporting of endowment activity and reconciling of investment manager statements and general ledger.  Maintain reports to include earnings and expense documentation related to board designated, temporarily, and permanently restricted funds in accordance with donor restrictions.  Prepare reports as needed for the Investment Committee of the Board of Directors.  Prepare and analyze general ledger, including cost centers, in compliance with Federal, State and grant funding requirements.  Complete fiscal reports required for grant funding contracts.  Preparation and analysis of annual budget, working closely with Senior Management and department directors, for presentation to the Executive and Finance Committees of the Board of Directors.  Responsible for the Human Resource function for the Society, including payroll and benefits, as well as compliance with Federal and State Labor Department rulings.  Supervise Finance Office including training and mentoring of entry level staff.  Monitor Personnel and Finance Office policies and procedures.          CHIEF FINANCIAL OFFICER    January 2009   to   January 2012     Company Name   Ôºç   City  ,   State      Prepared and analyzed the financial statements for monthly presentation to Senior Management, the Finance Committee of the Board of Directors, and the Board of Directors.  Monitored overall financial compliance and reporting with Federal, State, Local agencies.  Created and explained various models for annual operating and capital budgets based on changing scenarios from Federal, State, Local and private donors.  Coordination of budget details with Senior Managers.  Presented budget for approval by the Board of Directors.  Created State of New Hampshire budget for funding for Primary Care and Breast and Cervical Cancer Program.  Responsible for completion and reporting of State Work Plan.  Key point person for all audits including A133 audit, State of New Hampshire and City of Manchester HUD technical visits.  As a member of Senior Management, reporting directly to the President/CEO, assisted with the development of annual goals, objectives and long-term planning, as well as the general administration of the Center.  Created and submitted grant requests and grant reports for Federal ARRA and Earmark grants using the Federal Electronic Handbook and other Federal portals.  Completed calculations and requests for Federal drawdowns using Federal portal.  Responsible for the development, implementation and monitoring of all financial systems, records and controls encompassing patient receivables, accounts payable, general accounting, grants and contracts, and payroll.  Provided financial analysis and participated in decision making of insurance coverage, fringe benefits, and compensation plans.  Supervised, trained, and coached patient account staff and accounting staff.  Created and reviewed financial internal control policies especially for cash, patient eligibility for discounts, and Federal, State and City program income limits.  Negotiated and monitored all insurance policies, including malpractice, property, and workers compensation.  Responsible for cash management and banking authorization.          DIRECTOR OF FINANCE    January 2007   to   January 2009     Company Name   Ôºç   City  ,   State      Prepared and analyzed general ledger, including cost centers, in compliance with Federal, State and grant funding requirements.  Prepared financial statements for presentation to the Finance Committee of the Board of Directors.  Completed fiscal reports required for grant funding contracts including DHHS and HUD.  Coordinated all financial audits, including State audit.  Prepared and analyzed audit schedules.  Liaison to external auditors Preparation and analysis of budget components for DHHS.  Supervised Business Office and Accounting staff in this newly combined position of Director of Finance, including coaching, training, and reorganization.  Responsible for supervising the billing process with both electronic and paper claims, with Medicaid, Medicare, and managed care insurance companies.  Reviewed accounts receivable aging including approval of adjustments and write offs.  Review and approval of Client Fee Assessment and financial assistance discounts.  Member of the Managed Care Insurance Team responsible for negotiating rates and contracts.  Also responsible for resolution to billing issues and contract interpretation.          TREASURY/INVESTMENT ANALYST    January 2007       Company Name   Ôºç   City  ,   State      Prepared monthly endowment investment performance and allocation report for Investment Committee and Chief Financial Officer using BNY Mellon Analytical Solutions and Excel worksheets.  Reconciled custodial statements to general ledger and investment manager statements.  In accordance with Investment Committee directives, worked with BNY Mellon to set up new investment accounts for custody and performance analysis.  Assisted with the preparation of 990T and accompanying schedules including reportable transactions and foreign entities.  Reviewed for filing the planned giving tax returns including 5227, 1041A and 1099Rs.  Initiated the compilation of procedures and monthly closing checklists.  Performed various treasury functions including wire transfers and check signing.          DIRECTOR OF FINANCE AND ADMINISTRATION    January 2000   to   January 2007     Company Name   Ôºç   City  ,   State      Provided financial analysis of investments of $72M including the reconciliation of trust operating system to investment managers, valuation of common investment funds, and reconciliation of customer accounts.  Responsible for the daily operation of SunGard Charlotte system.  Prepared and analyzed monthly, consolidated financial statements that included investment servicing and not-for-profit components of the Foundation.  As senior management, worked with the Executive Committee, President, and Director of Development to coordinate and implement the mission of the organization.  Key contact person for the Budget and Audit Committee and a member of the Investment Committee.  As part of the Strategic Planning Task Force, collaborated with Board members to create the Foundation's mission, vision, and strategic plan.  Developed operational budget for approval by the Board of Directors and reported explanation for variances on a monthly basis.  Supervised and coached the Operations Team and Loan Officers to work as a cohesive unit that provided attentive customer service to church trustees.  Facilitated weekly departmental meetings.  Improved the overall accuracy of the reporting process by documenting and monitoring procedures, creating and implementing internal controls, and improving the investment reconciliation process.  Decreased monthly closing process by 14 days.  Coordinated interdepartmental projects from inception to implementation to assessment, using project management tools.  Supervised teams to identify the goals of the project, the tasks to be performed, and the resources needed.  Responsible for the treasury function of the Foundation.  Monitored bank cash and provided funds management including securities brokerage services.  Established and maintained wire transfer, ACH and electronic transfer process.  Coordinated the audit process and was liaison to external auditors.  Prepared required schedule for the auditors as well as the consolidated financial statements and footnotes.  Prepared tax returns for charitable remainderman unitrusts and pooled income fund and IRS Form 1099R for gift annuitants.  Provided personnel management including legal issues, benefit reporting and staffing.  Researched, negotiated, and implemented fringe benefit programs.  Performed payroll processing using QuickBooks.          Education      Masters   :   Business Administration      SOUTHERN NEW HAMPSHIRE UNIVERSITY (New Hampshire College Graduate School of Business)          Business Administration        B.S   :   Office Administration Accounting      SOUTHERN NEW HAMPSHIRE UNIVERSITY (New Hampshire College)          GPA:   with Honors    with Honors Office Administration Accounting          Work History      Company Name             "
FINANCE,"         BUDGET FINANCE SPECIALIST SENIOR           Summary      Dynamic finance professional with a strong background in all aspects of accounting and financial management. Successful at managing multiple assignments while meeting tight deadlines.       Highlights           Financial analysis   Complex problem solving  Financial reporting expert  Account reconciliation  Self-motivated professional  Revenue/Expenses management  UFARS        Superior time management  PeopleSoft expert  Bookkeeping  SAP/MS Office Suite (Excel)  Budgeting expert  Business process improvement  School Finances            Accomplishments       Promoted to senior role with added responsibility of managing 3-person team of Budget/Finance Specialists and 1 Senior Account Clerk  Successfully managed aging invoices by reducing the number of invoices from 900 invoices to less than 200 in the work flow within 2 days  Improved cost efficiency of School Districts travel system   Awarded 5-Star Customer Service by recognizing outstanding customer service that ‚Äúgoes above and beyond normal duties‚Äù, acknowledging consistent dedication in support of clients and colleagues  Successfully trained account clerks and secretaries in using SAP        Experience      Company Name     October 2007   to   Current     Budget Finance Specialist Senior   City  ,   State      Co-supervise and co-lead activities for a team of 3 Budget Finance Specialists and 1 Account Clerk Cadre.  Responsible for training any new team members, giving work direction to all team members, lead the team during fiscal budgeting process, ensure fiscal responsibility throughout key areas of organization by reviewing and strengthening efficiencies in financial controls, conducting budget analysis and strategic planning to aid in daily business decisions.  Train and advice school officials and administrators on use of public funds and donations to ensure compliance and transparency.  Create financial reports and documents to guide and complete the annual budgeting process for upcoming school year and support organizational objectives.  Manage 144 funded project accounts (Donations) which generate nearly $12.5 million in revenue annually.  Responsible in creating accounts, managing both revenue and expenses, carry over any unspent money from one year to the next, and communicating the appropriate use of funding to the recipients.  Manage financial record for 25 schools-provide financial analysis, financial planning and budget oversight to principals in order to effectively make daily operation and annual budgeting decisions.  Train clerks and principals on the appropriate usage of public funds, financial management system SAP, and UFARS coding  Oversee position control and resolve questions on budget and other financial and technical transactions   Work closely with Human Resources regarding positions, salary and confidential employee information   Work closely with Procurement on approving and or preparing requisitions to PO and Accounts Payable on resolving payment processing issues   Improved cost efficiency of School District's travel system by ensuring accuracy of budget coding, budget availability and authorization.          Company Name     July 2006   to   October 2007     Accounting Specialist III   City  ,   State      Responsible for daily accounting transactions in the Trust Fee Unit including processing payments sent by trust clients.  Diligently monitored accounts and worked closely with internal team members and external stakeholders to reduce account delinquency and by utilizing quick and decisive analytical thinking and extensive research.  Produced daily business transactions and monthly financial reports and analysis to upper management for audit and to aid in crucial daily banking operations.  Awarded 5-Star Customer Service Award in 2007-recognized outstanding customer service that ""goes above and beyond normal duties"", acknowledged consistent dedication in support of clients and colleagues.          Company Name     September 2005   to   July 2006     Loan Analyst/Customer Service Representative   City  ,   State      Reviewed and analyzed financial documents and loan applications for home loans.  Verified compliance with federal requirements and ensured conformity to Wells Fargo Funding and investor requirements.  Conducted extensive research to support loan decisions and resolved complex issues.  Developed ""in house"" expertise for above-average knowledge of tax penalties and other ""fine print"" liabilities that were crucial to proper loan administration.  Regarded as thorough and courteous professional by peers and clients, known for consistent delivery of high-level customer support particularly through challenging loan applications.          Education         2015         Supervisor Training    City  ,   State              University of Wisconsin     2005       Bachelor of Science  :   Business Administration-Finance    City  ,   State       Business Administration-Finance         Skills       Accounting: Financial Audit, General ledger, AP, Purchasing, Quickbook  Finance: Budgeting & forecasting, financial analysis & planning, revenue/expenses management, financial control, process improvement, technical presentations  People skills: Customer service oriented, result-oriented and goal driven, attention to detail, flexible, self-motivated, problem solver, team player, dependable, initiative, dedicated, honest, passionate, multi-task        "
FINANCE,"         FINANCE DIRECTOR AND TREASURER         Professional Summary          Skills          Exceptional interpersonal communication  Effective leader  Project management  Financial management      Fiscal budgeting  Customer service-oriented  Team building  Human resources management            Work History      Finance Director and Treasurer  ,   09/1998   to   09/2008     Company Name   ‚Äì   City  ,   State      Supervise all units in the Finance Department including revenue, budget, purchasing, general ledger accounting, accounts payable and receivable, payroll and utility billing.  Direct the treasury functions for the City and South County Regional Wastewater Authority (SCRWA), including the preparation and review of periodic investment reports and the oversight of the City's investment portfolio.  Performed qualitative and quantitative analysis of alternatives for addressing the City's unfunded pension liability.  Review of retroactive payroll calculations for fire, safety and exempt personnel.  Coordinate the financial audit.  Direct the preparation and comprehensive review of the annual City financial report, SCRWA financial report and the Transportation Development Act report.  Review of routine and one-time journal entries, while concluding whether the accounting used was in accordance with governmental accounting standards.  Search for potential grants for all departments.  Preparation of several operating budgets.  Assist in the management and maintenance of public facility and pass-through bonds.  Partnered successfully with  [departments, clients]  to produce  [positive outcome] .  Initiated rollout of new enterprise software solution for sales reporting.  Trained, coached and mentored staff to ensure smooth adoption of new program.         Financial Services Officer/Budget Officer  ,   10/1997   to   09/1998     Company Name   ‚Äì   City  ,   State      Management of fiscal duties, provision of complex staff assistance to esponsible for all SEC and external financial reporting for Calpine Corporation.  Extensive direct experience with the SEC, including correspondences and conference calls with the Division of Corporation Finance, the Office of the Chief Accountant and the Division of Enforcement.  Designed, implemented and managed the Sarbanes-Oxley program for the Company's SEC reporting, including controls documentation and coordination with internal and external auditors.  Lead role in public filings of senior notes, convertible debt, zero-coupon debentures, lease obligation bonds and equity.  Total deal experience of approximately $20 billion.  Author and file Forms 10-K, 10-Q, 8-K and related 1934 Act forms.  Ensure compliance with international filing requirements.  Review stand-alone financial statements for subsidiaries, including an SEC registrant.  Assist management in preparing for quarterly analyst calls with comprehensive financial and operating information.  Draft quarterly earnings releases and review power point presentations for analyst call presentations.  Calculation of earnings per share and other key financial measures on a monthly basis.  Support Investor Relations and Public Relations in answering financial questions from institutional and retail investors and the media.  Research sensitive accounting issues and provide technical support to corporate accounting group and to regional controllers.  Frequent interface with Legal, Human Resources, Financial Planning and Analysis and Treasury/Compliance.  Primary contact with external auditors for comfort letters for securities offerings.  Management of accounting for interest rate swaps under SFAS 133.  Responsible for ensuring consistency of application of capitalized interest under SFAS 34.  Responsible for Stock Administration.         Senior Auditor  ,   01/1997   to   03/2000     Company Name   ‚Äì   City  ,   State      Client base included         Education      MBA  :   Business  ,   2001     California Polytechnic    -   City  ,   State     GPA:   Summa Cum Laude            Certified Public Accountant, California
California Society of Municipal Financial Officers Member
Finance Committee, South Valley Community Church- Gilroy, CA
Treasurer, Las Madres - Gilroy, CA  :               Bachelor of Science  :   Accounting  ,   2000     California Polytechnic   -   City  ,   State           Skills    accounting, Accountant, accounts payable, analyst, approach, billing, bonds, budgets, budget, CA, hardware, Certified Public Accountant, Client, documentation, equity, filing, Finance, Financial, Financial Planning and Analysis, financial reporting, financial statements, Forms, general ledger, grants, Human Resources, Investor Relations, Legal, letters, notes, mergers and acquisitions, Office, power point, payroll, personnel, presentations, Public Relations, purchasing, quantitative analysis, reporting, Research, retail, safety, Sarbanes-Oxley, securities, swaps, technical support, Transportation, Treasury, venture capital, Author   "
FINANCE,"         VP OF FINANCE       Executive Profile     Ambitious Chief Executive Officer who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.       Skill Highlights          Small business development  Project management  Leadership/communication skills  Self-motivated      Product development  Product line expansion  Business operations organization  Business operations organization            Core Accomplishments      Increased sales by [Number]% by rolling out a revamped social media marketing initiative.  Increased annual revenue from $[Amount] to $[Amount] in just [Number] years.  Grew business from [Number] employees to [Number] employees in [Number] years.  Garnered more than [Number] excellent performance reviews and testimonials from clients.        Professional Experience      VP of Finance   01/2014   to   Current     Company Name   City  ,   State       Direct the accounting, finance and administrative functions of this newly formed hospitality management company currently overseeing 8 hotels.  Delegate with all aspect of monthly forecasting and budget planning for $16M in annual revenues Facilitate Tax Credits & other related incentives for new hotel development with mixed-use developers Assist President of the company to build a experienced hospitality executive team to further relationship with exclusive brands such as Hilton, Marriott and Starwood Hotels Establish new relationships with experienced personnel for efficiency, to increase revenue by 20% per hotel Propose feasibility report to alter strategic initiatives to assist newly acquire assets and distressed assets Reduce average payable liability by $1.2M annually by analyzing exceptions in the procure-to-pay payment process.          Managing Partner   06/2012   to   12/2013     Company Name   City  ,   State       Managed all departments of the newly $5M built hotel on Lake Texoma.  Established a business strategy for the ramp up period to optimize revenue to 90% of initial projections.  Achieved $1M (76%) in revenue during the first fiscal based on initial projection of a Tier 3 market.  Hired and trained 15 new employees of day-to-day 24/7 operation and managed payroll to maximize profitability.  Developed new relationship with local business, chamber of commerce, and city officials to help promote tourism within the area.  Established strategic rate levels to accommodate different business segments (Corporate, Leisure &Walk-ins) Executed a market plan to create awareness within 30 miles radius to reach casino visitors in nearby city Improved guest satisfaction scores to meet brand standard and achieve 3 star rating with AAA.          VP of Finance / Controller   05/2010   to   10/2012     Company Name   City  ,   State       Direct the accounting, financial planning and analysis, information technology and risk management functions of this $250M privately-held quick service franchise restaurant enterprise with over 200 stores.  Utilized financial tools for accounting procedures to understand the business for improvements resulting in new cash management increasing revenue by 27% and reallocation of support resources Eliminated company liability by 65% by using the GAAP freeing up cash flow to invest in infrastructure and brand Implemented a new cloud base technology platform to reduce technology cost by 75% with new vendor partnership Defined the Which Wich business model with ROI and profit maximization to ensure franchisee are setup for success Proposed new strategies and ideas to increase sales that can facilitate extra growth for the company allowing a international expansion plans.          Director of Business Operations   04/2005   to   12/2009     Company Name   City  ,   State       Managed all operational activities of a single hotel location.  Established a pricing strategy which gave a competitive advantage over other competitors increasing portfolio revenue by 31% over a span of 3 years Decreased operating expenses by 17% through using resources efficiently and eliminating non-resourceful positions in the staff Expanded sales and marketing efforts to reach a greater demand in the market place Reached a 99.7% customer satisfaction rating by providing additional amenities and services through the hotel Achieved a 95% average occupancy annually for 3 consecutive years.          Education      MBA  :   Project, Engineering & Business Management    University of Dallas   City  ,   State               Bachelor of Science  :   Finance, Accounting & Information Management    University of Texas at Dallas   City  ,   State               Skills     accounting, administrative, budget planning, business strategy, cash flow, cash management, competitive, customer satisfaction, finance, financial, financial planning and analysis, forecasting, information technology, marketing, market, enterprise, payroll, personnel, pricing, profit, quick, risk management, sales, strategy, strategic, Tax    "
FINANCE,"         FINANCE OFFICE ASSOCIATE       Professional Summary      Detail-oriented, diligent and accuracy-driven individual with a B.sc in accounting and Ms./MBA degree in finance. In the past years, gained vast experience/skills in office operations with top-notch handling of office communications, logistics and records. In the banking and accounting industry, focused on balancing customer needs and relations while ensuring bank security regulatory requirements and protection protocols.        Skills          Communication skills, written & verbal  Office administration (phones, faxing, filing)  Spreadsheet development & management  Microsoft Office Suite  Customer service      Analytical & problem solving  Organizational and follow up skills  Multi tasking & Time management  Invoice Processing- Oracle EBS  Reconciliation            Work History     04/2021   to    Current      Finance Office Associate      Company Name    ‚Äì    City  ,   State        Prepared meeting materials and took clear notes to distribute to stakeholders.  Collaborated inter-departmentally to assist with workflow and gather reports and data for Assistant Finance Director.  Managed over 30 vendors and reconciled invoices when necessary.  Restocked supplies and placed purchase orders to maintain adequate stock levels.  Developed and maintained spreadsheets in Excel to track and chart information such as Call center reports and Employee Payroll deductions.  Coordinated efficient calendars for Account Receivable manager and section heads by factoring in schedule availability and load limitations.  Processed invoices and expenses using Oracle EBS to facilitate on-time payment and pass along to Account Payables.  Maintained staff directory and company policy handbook for human resources department.  Completed clerical tasks such as filing, copying and distributing mail.  Arranged rapid office equipment repair and maintenance with vendors.        08/2019   to   12/2020     DEAN'S ASSIOCIATE      Company Name    ‚Äì    City  ,   State         Performed clerical duties, maintain files, and organize documents, photocopy.    Provided accurate information in person or by telephone to students, staff, and public applying knowledge of University programs, policies, and procedures.    Processes various documents; reviews for accuracy and completion; obtains all necessary signatures; routes to appropriate personnel.    Requisitioned supplies, printing, maintenance, equipment, and other services    Operates information systems to produce conventional and unconventional correspondence, reports, and forms.    Decreased office expenditure by 20% by implementing needed controls on stock/supplies and standardizing ordering procedures    Maintains confidentiality in all matters pertaining to the University.    Resolved interpersonal conflicts by listening, finding common ground and building relationships.         01/2017   to   03/2018     ASSISTANT CASH OFFICER      Company Name    ‚Äì    City  ,   State         Prepared financial reports relating to invoicing bills, account payables and receivables.    Reconcile invoices and identify discrepancies.    Obtained documents, clearances, certificates, and approvals from other departments to ensure proper documentation.    Managed over 50 customer requests via telephone and email per day.    Prioritize and manage own workflow to ensure quality and efficiency (i.e. meet deadlines; be flexible in adjusting to changing work priorities)    Strong knowledge and understanding of cash management products, credit process and pricing philosophy    Demonstrates innovative approaches to business development and meeting client needs    Managed high priority and confidential correspondences (e-mails and phone calls)    Sense of urgency when appropriate with a strong commitment to business ethics and audit requirements         07/2015   to   10/2015     COMMERCIAL BANK INTERN      Company Name    ‚Äì    City  ,   State         Open and maintain customer accounts by recording information.    Identifying and assessing customers' needs to achieve satisfaction.    Managing incoming calls and customer service inquires.    Used company's accounting software to verify customer identity before withdrawals were made.    Assisted with inter-branch bank reconciliations at the end of each month.    Assisted the accounting department in the preparation of documents for audit.    Process standard teller transactions for customers including servicing client accounts, cashing checks, balancing cash drawers and correcting discrepancies.    Developed research reports and gained experience within the bank's finance, credit risk, commercial lending, consumer lending, mortgage lending, operations, and strategy departments.    Engaged colleagues as an efficient branch operational team, balanced daily work, and studied monthly financials.    Performed teller functions in accordance with established bank policies, procedures and regulations.          Education     12/2020     Master of Science  :   Finance     Webster University   -   City  ,   State          12/2020     MBA       Webster University   -   City  ,   State          07/2016     Bachelor of Science Accounting  :   Accounting And Finance     Afe Babalola University   -   City             Certifications      ORGANIZATION A.S.A ‚Äì African Students Association Webster University (October 2018 ‚Äì Present) Position ‚Äì member    ATSWA- Accounting Technician Scheme West Africa (July 2015- present) Position -member    Certificate in Leadership development ‚Äì African Leadership Development (April 2017)    ICAN-Institute of Chartered Accountants of Nigeria (2018)     "
FINANCE,"         DIRECTOR OF FINANCE         Skills          Leadership/communication skills  Business operations organization  Budgeting expertise  Administrative Skills  Account Management       Project management  Product development  Client account management  Self-motivated  Customer-oriented            Work History      Company Name               Company Name               Experience      Director of Finance     Jan 2017   to   Current      Company Name   Ôºç   City  ,   State     I am responsible for the direction of the Finance Division of HSC Shared Services.  I currently supervise a team of three supervisors and six accountants.         Unit Business Manager - Intermediate     Oct 2011   to   Feb 2017      Company Name   Ôºç   City  ,   State     responsible for managing the business operations of the department, coordinating the flow of information within the office, facility cores and throughout the membership.  acted as office manager, coordinating the work of secretarial and clerical support staff and liaison with other University departments, including Personnel, Affirmative Action, Payroll, Purchasing, and Physical Plant.  maintained expenditures, prepared financial records, operating budgets and approved payments.            I interviewed, hired, trained, and directed clerical support staff.  I worked directly in the development of grant and contract proposals.         Unit Business Manager     Apr 2010   to   Sep 2010      Company Name   Ôºç   City  ,   State     I processed payroll records, maintained employee leave records, entered purchase requisitions for equipment and supplies, and reallocated procurement card expenditures.  I arranged travel itineraries for the Center Director as well as for guest speakers, Internal and External Advisory Board members and small grant awardees.  I prepared reimbursements and honorarium payments, agendas and minutes for various Center meetings, provided tier one computer technology support, maintained software and hardware records, composed routine correspondence and formatted manuscripts and publications in accordance with the editors preferred style.         Program Assistant Senior     Oct 2007   to   Apr 2010      Company Name   Ôºç   City  ,   State     I assisted the Center Director by arranging meetings, booking travel, submitting travel reimbursements, coordinating his calendar, answering telephone calls, composing routine correspondence and formatting manuscripts and publications in accordance with the editors preferred style.  I provided support to the Center by processing hourly payroll records, maintaining employee leave records, entering purchase requisitions for equipment and supplies, reallocating procurement card expenditures, opening/sorting mail, copying materials, answering/routing telephone calls, arranging travel itineraries for guest speakers, preparing reimbursements and honorarium payments, preparing agendas and  minutes for various Center meetings, providing tier one computer technology support, maintaining software and hardware records, and other duties as required by the staff and/or Center members.         Service Delivery Coordinator     Jan 2006   to   Jan 2007      Company Name   Ôºç   City  ,   State     I was originally hired in the Centralized Order Entry (COE) department entering new orders or changes to the existing business customer's internetand telephone services.  I was also responsible for training new employees to that department.  When the company reorganized, the COE department dissolved.  I transferred to the billing department.  In the billing department, I worked directly with the customers to answer their questions and/or to resolve their complaints.         Teacher/Teacher's Aid     Jan 2004   to   Jan 2007      Company Name   Ôºç   City  ,   State     Telephone:  (814) 274-4877.  I taught Microsoft Office products, such as Excel, Word, Access, Outlook, and Windows, Wilton Cake Decorating and other Adult Education Classes.         Secretary/Owner     Jan 2000   to   Jan 2008      Company Name   Ôºç   City  ,   State     I was responsible for receiving and tracking all accounts receivable, accounts payable, all financial reports and taxes using Quick Books Computer Software.  I was also responsible for contracting for necessary services and repairs, customer relations, and all managerial paperwork aspects of this business.         Owner/Operator     Jan 1997   to   Jan 2004      Company Name   Ôºç   City  ,   State     I was responsible for all aspects of the daily operations of this business.  I set up the computer system and maintained all records on Quick Books software.  I was also responsible for ordering, maintaining and merchandising inventory, deposits, customer relations, employee scheduling, payroll, all financial aspects including financial reports and taxes.         Secretary/State Network Liaison     Jan 1996   to   Jan 1997      Company Name   Ôºç   City  ,   State     I was responsible for secretarial duties including docketing court cases, filing, receiving telephone calls, client correspondence and client relations.  I was appointed liaison for setting up the county- wide computers for their new state wide computer system.         Secretary     Jan 1991   to   Jan 1996      Company Name   Ôºç   City  ,   State     I was responsible for ordering and maintaining all inventory supply levels, tracking employee benefit time, scheduling business appointments, receiving telephone calls, issuing personnel reports, and general secretarial duties.         Executive Secretary     Jan 1990   to   Jan 1991      Company Name   Ôºç   City  ,   State     I was responsible for all billing and tracking of accounts receivable, scheduling business appointments, setting up and maintaining all office computers, all office correspondence, designing and implementing all promotional materials, microfilming and maintaining organization of all office documents, payroll and accounts payable functions.         Education and Training      Basic Business Courses, Accounting I & II, French I & II, College Prep English     June 1988     Liberty High School   Ôºç   City  ,   State            Computer Technology and Accounting     September 1990     West Virginia Business College                  Organizational Leadership & learning Leadership & Organizational Development   May 2017     University of Louisville         Organizational Leadership & learning Leadership & Organizational Development - Cum Laude       Master's Degree  ,   Higher Education Administration   2018     University of Louisville         Higher Education Administration       Skills    Accounting I, Accounting, accounts payable, accounts receivable, Basic, billing, budgets, business operations, clerical, hardware, copying, client, client relations, customer relations, designing, direction, English, filing, Finance, financial, financial reports, French I, inventory, Director, sorting mail, managerial, managing, materials, meetings, merchandising, Access, Excel, office, Microsoft Office products, Outlook, Windows, Word, office manager, Order Entry, Payroll, Personnel, procurement, promotional materials, proposals, publications, purchase requisitions, Purchasing, Quick Books, receiving, repairs, routing, scheduling, secretarial, taxes, Telephone, arranging travel     "
FINANCE,"         SENIOR FINANCE MANAGER           Summary    Highly driven finance professional with over 8 years of progressive experience in the advertising and entertainment industry.  Extremely proficient with managing month-end, quarter-end, and year-end deadlines.      Highlights          Staff management/development  Balance sheet reconciliations  Process improvement  Managing audit requests  Financial reporting  Cash flow analysis  Budget development  Excellent research and financial analysis abilities Microsoft Excel, Microsoft Word, and Microsoft PowerPoint. Experience with SAP R3/BW, Maconomy, Business Objects, JD Edwards                Experience      Senior Finance Manager    January 2015   to   January 2016     Company Name          Supervise the media finance, production, client finance, accounts payable and accounts receivable departments.  Manage the monthly accounting close and consolidation of monthly reports.  Manage the monthly accounting close efficiently and accurately.  Prepare monthly financial statements (Balance Sheet, P&L, Cash Flow) & variance analysis for the company.  Analyze intercompany transactions and oversee monthly reconciliations.  Provide weekly cash flow projections to CFO and manage cash balances with Dir.  of Treasury.  Manage internal and external audits, ensure good and effective internal controls are in place.  Assist in establishing accounting and operational policies/procedures as well as consistent reporting for each department.  Assist in leading the implementation of Maconomy system across the office which includes training and streamlining policies.  Review and post all entities' journal entries ensuring completeness and accuracy.  Ensure that all monthly balance sheet reconciliations are completed and any reconciling items are addressed and resolved.  Coordinate and serve as primary contact with Company's external auditors, ensuring that accounting transactions are complete and accurate prior to external audits.  Manage internal and external audits, ensure good and effective internal controls are in place.  Provide timely reporting to department heads and upper management.          Ogilvy Public Relations- Client Finance Manager    January 2015   to   January 2015       Manage the billing function for the West region.  Prepare and provide weekly revenue trending analysis to account teams.  Prepare monthly staff utilization/projections reports to senior account leads.  Assist account teams with new vendor set-up, vendor invoice processing, and purchase order set-up.  Primary point of contact for all A/P inquiries.  Conduct timesheet audits and follow up with staff on the submitting and approving of weekly timesheets.  Provide ad hoc reports and analysis to account and finance teams.          Senior Financial Analyst    January 2012   to   January 2015     Company Name          Validated and approved forecast rate assumptions provided by global procurement team.  Prepared weekly market commodity report.  Validated market rates used by manufacturing plants.  Prepared and analyzed monthly zinc actuals report.  Analyzed month-end results against quarterly and yearly forecasts.  Prepared presentation decks for forecast meetings.  Prepared ad hoc reports as requested by senior managers and executive teams.          Senior Financial Analyst    January 2008   to   January 2012     Company Name          Performed revenue analysis, cost analysis, and utilization analysis on a monthly basis and provide reports to Finance Director and CFO.  Analyzed financial results against the forecast and prior year results to measure current performance.  Reported monthly and year to date figures to the corporate office.  Prepared journal entries and schedules for monthly close.  Processed invoices, expense reports, and review purchase orders to ensure that all are in line with corporate policies.  Processed and manage inter-company invoices and billings.  Prepared and reconciled accrual and deferral schedules on a monthly basis.  Managed and implemented internal controls within the different departments of the agency.  Supported annual audit process by preparing necessary schedules.          Education      Masters of Business Administration   :   Auditing & Fraud Examination  ,   December 2011    Argosy University   Ôºç   City  ,   State      Auditing & Fraud Examination        Fraud Examination: Theories and Methods, Fraud Auditing and Financial Analysis, Internal Auditing and Control Management,     Legal Aspects of Fraud, Investigation, and Expert Testimony                Bachelor of Science   :   Corporate Finance & Advertising and Promotion Strategy  ,   May 2006    University of Southern California   Ôºç   City  ,   State      Corporate Finance & Advertising and Promotion Strategy          Skills    accounting, accounts payable, accounts receivable, accrual, ad, A/P, agency, Auditing, Balance sheet, billing, billings, Budget development, Business Objects, Cash flow analysis, Cash Flow, cash flow projections, cost analysis, client, expense reports, external audits, Finance, financial, Financial Analysis, Financial reporting, financial statements, Internal Auditing, invoice processing, JD Edwards, Legal, Director, Managing, market, meetings, Microsoft Excel, office, Microsoft PowerPoint, Microsoft Word, policies, Process improvement, procurement, reconciling, reporting, research, SAP R3, Staff management/development, Treasury, variance analysis   "
FINANCE,"         FINANCE BUSINESS PARTNER       Summary     Strategic and analytical finance professional with 6+ years of success in financial planning and analysis.   Highly motivated  Finance Business Partner ¬†who thrives in dynamic environments. Excellent financial reporting, budget forecasting and and relationship-building skills.       Highlights        SAP Business Intelligence, Business Planning Consolidation, Capital IQ, Thomson ONE, Bloomberg, Microsoft Office, Host Analytics            Accomplishments     Led the implementation of new financial planning tool, Integrated Planning, to allow for more efficient and accurate planning¬†       Experience     06/2015   to   Current     Finance Business Partner    Company Name   Ôºç   City  ,   State      Led and managed team in providing strategic insights into Americas DTC (ecommerce and retail) and eyewear product business lines, increasing visibility to the business and building models that analyzed potential growth opportunities and their financial impact, such as:.  Cannibalization and margin impact of opening up distribution to new wholesale customers,.  Analyzing the economics of licensing one of the company's product lines.  Online loyalty program contribution models.  Off-price liquidation strategy determining a tiered sell-off prioritization, with consideration of brand dilution, that resulted in incremental margin dollars.  Worked directly with GM of Americas and VP of Retail to develop 5-year retail long range strategic plan, building out pro formas and capital expenditure requirements for four different store concepts that served as guidelines for real estate selection and store builds; Highlighted operational efficiencies that would allow the channel to build out a sustainable growth model.  Led finance function in designing and building integrated planning solution in SAP Business Intelligence, working cross-functionally with IT team, to meet time-sensitive deadline; Added planning capabilities, such as relevant reference data and push-down capability, increasing efficiency of planning process and input of final forecast data into financial planning system; Emphasized region, channel and product profitability, the first time the company was given that level of visibility; As knowledge expert, trained FP&A team on how to effectively use tool and documented entire financial planning process.  Helped in the re-design of monthly financial reporting package, providing timely and consistent insight into the business to Board of Directors and Leadership team through improved visibility into sales, margin, SG&A and profitability of business units along with three statement (P/L, balance sheet and cash flow) snapshots; Helped drive monthly close from 10 to 5 days, working collaboratively with accounting team to tighten up AP and accrual processes through adoption of finance calendar.  Performed detailed and change-inducing ad-hoc analysis, including proactively undertaking a comprehensive data-driven material ID project, which analyzed entire footwear line by width and depth which resulted in decision whether consolidate and tighten the product line; Integrated data from multiple financial and information systems to improve organizational decision-making, including margin analysis to calculate profitability of new and existing product lines, resulting in increased focus on core product by providing visibility of non-productive product lines.         06/2012   to   06/2015     Financial Analyst      Worked collaboratively with budget managers to plan annual budgets, quarterly and rolling forecasts for Americas DTC sales channels and back office functions, building out full projected profit/loss statements with dilution factors; assisted in calculation/projection of consolidated income statement and validated accuracy and reasonableness of forecasts.  Established strong working relationships with budget managers, meeting monthly to present profit/loss statements and budget versus actual analysis to review results, identify potential risks, opportunities and potential cost savings measures in order to effectively manage resources across the organization.  Contributed to key aspects of leveraged buyout of TOMS to Bain Capital, including due diligence of historical financials and building out detailed centralized sales database.         01/2012   to   06/2012     Analyst    Company Name   Ôºç   City  ,   State      Performed closed shop analysis for 55 U.S.  malls in Westfield portfolio and analyzed leasing revenue and costs for recenetly vacated spots and new tenants moving in.         06/2011   to   10/2011     Analyst    Company Name   Ôºç   City  ,   State      Performed research and analysis on various industries and markets and compiled data into publication format for delivery to over 40,000 firm clients, including C-level executives, financial professionals and industry analysts.          Education          University of Southern California   Ôºç   City  ,   State             May 2010     Bachelor of Science  :   Business Administration Finance    Marshall School of Business          Business Administration Finance        Interests    Alpha Kappa Psi Professional Fraternity, Nutrition/Health, Sports, Traveling, Reading      Skills    accounting, accrual, ad, AP, balance sheet, Bloomberg, budgets, budget, Business Intelligence, Business Planning, C, cash flow, clients, database, decision-making, delivery, designing, due diligence, ecommerce, economics, finance, financials, financial, financial planning, FP&A, financial reporting, focus, information systems, IQ, Leadership, Microsoft Office, office, organizational, processes, profit, publication, real estate, research, Retail, sales, SAP, strategy, strategic      Additional Information      Activities and Interests: Alpha Kappa Psi Professional Fraternity, Nutrition/Health, Sports, Traveling, Reading     "
FINANCE,"         DIRECTOR OF FINANCE       Summary    Program Manager / PMO Director Dynamic, versatile, hands-on Program Manager who leads teams to design and implement successful IT projects that align business and IT objectives and deliver rapid results Project Management | Strategic Planning | PMO Management Energetic, trusted, and detail-oriented Senior Program Manager and strategic solutions provider with outstanding project management and conflict management skills. Hand-picked by executive team to turn around underperforming programs; accomplished leader known and respected for leading successful change in projects and building credibility with executive teams and staff. Solutions driver who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects. Directs PMO teams to develop high-quality programs that solve business problems and provide tangible results for enterprise-level financial systems and legacy workflow systems. Conflict Management      Turnaround Operations          Staffing & Resource Management Risk & Issue Management  Financial Modeling & Analysis          Agile & Waterfall Methodologies Cost/Benefit Analysis    Change Management          Stakeholder Management        Accomplishments      SENIOR FINANCIAL ANALYST / IT PROJECT / PROGRAM CONSULTANT Business Case Management | Sarbanes-Oxley | Process Improvement Directed IT financial planning and analysis for a $120-million department--developed business cases, mitigated risks, and managed forecasting, operations, and budgets.  Led all IT audits for Sarbanes-Oxley documentation and testing, as well process improvement initiatives.  Improved Project Management processes through the implementation of a new business case template--enhanced project visibility to determine project status for Executive decision-making.  Increased financial planning process effectiveness by 35% through the development and implementation of a capital budget cycle that ensured the accuracy and data integrity of all financial transactions.  FINANCIAL MANAGEMENT ROLES: Children Toys, Inc.  2005) Directed global planning and analysis for a real estate and IT portfolio of $550-million that included capital investments and post-spending analysis.  Minolta Corporation (2004) Managed budgets, forecasting, and business case modeling initiatives for North American operations; improved 120 business processes that boosted productivity levels by 40% in only five months.  Light Technologies, Inc.; Sprain, NJ (1995--2003) MANAGER, PROGRAM MANAGEMENT Multibillion-Dollar Budgets | Program Management | Cost Savings Managed all IT planning, forecasting, and business case management for the largest division at Light Technologies--a $5-billion department; directed multibillion-dollar budgets, reporting, investment analysis, metrics development, and software implementation.  Captured $70-million in cost savings per year through implementation of a reverse logistics programs--reverse engineered the entire supply chain and reduced inefficiencies.  Led initiatives for business cases of more than 350 projects within 80 programs ranging from manufacturing, IT services, to wireless strategy.  Pioneered vision and implementation of a new IT financial analysis and internal project tracking process for four large IT departments including Business Communication Services IT, Manufacturing IT, and Services IT.  Managed projects with varying levels of complexity and identified and mitigated potential risks; developed requirements, managed change control, and tracked schedules and cost performance while ensuring project activities aligned with business objectives.  Early Career: Manager of Planning and Analysis, Phone Global Corporation.        Experience         Jan 2007   to   Jan 2010      Company Name   Ôºç   City  ,   State     Led multi-functional technology teams and key contributor and mentor for a PMO office with up to 80 resources; managed development of innovative software systems and applications.  Directed all services, resources, and project plans for major scalable enterprise solutions supporting $1.2-billion with unique ability to drive transformational change in both business and technology leadership roles.  Provided business analysis for projects of up to $150-million that included requirements, success criteria, milestones, Key Performance indicators (KPIs), and Work Breakdown Structures.         DIRECTOR OF FINANCE     Jan 2011   to   Current      Company Name   Ôºç   City  ,   State     PMO Start-Up | Contract Management | PMO Management Trusted Financial Executive with CFO- and CIO-level responsibilities; adds transparency to IT and financial operations while adapting financial strategy to organizational goals.  Program Manager over all IT projects--manage workloads, define deliverables, hire and mentor resources, conduct performance reviews, and ensure compliance with established PMO processes.  Direct business forecasting and financial analysis activities and identify opportunities and risks along with action plans to ensure attainment of financial goals.  Spearheaded the development of the first-ever Program Management Office; defined project management processes, including those related to requirements management, change control, and user acceptance testing.  Captured 60% savings in projects costs in only five months--reengineered project plan and renegotiated contracts with new vendors; enhanced quality assurance and maintained timelines.  Reengineered vendor policy to enhance quality assurance and to identify risks and issues at earlier stages during the project; manage contracts for all IT vendors including website development, hosting, IT operations, and IT applications development.         VP     Jan 2010   to   Jan 2012      Company Name   Ôºç   City  ,   State     Off-Shore Project Management | Multimillion-Dollar Budgets | Global PMO Staff Top-performing Program Manager consistently sought out to reengineer troubled projects.  Managed PMO staff in a matrix reporting structure consisting of 44 Global Project Managers and a department budget of $15-million.  Managed all projects, budgets, and strategic analysis for all programs.  Prescribed solutions that provided quick ROI for maximum revenue productivity, service optimization, and system flexibility.  Directed programs with up to 70 infrastructure and application projects--implemented vendor and financial strategies that improved project planning and reduced costs by 60% in only five months.         Education      Master of Business Administration  ,   Business Economics/Finance    State University   Ôºç   City  ,   State     Business Economics/Finance       Bachelor of Science  ,   Finance/Accounting    Hoboken State University   Ôºç   City  ,   State     Finance/Accounting       Skills    Budgets, budget, business analysis, contracts, Contract Management, Financial, forecasting and financial, financial operations, functional, leadership, mentor, Office, enterprise, optimization, organizational, performance reviews, processes, Program Management, Project Management, project planning, project plans, quality assurance, quick, reporting, strategy, strategic analysis, unique, website development   "
FINANCE,"         SENIOR STUDENT FINANCE SPECIALIST           Summary     A dedicated and focused business professional with 12 years of extensive experience in analyzing and researching data to find solutions to issues.  An expert in investigation and critical thinking, a very well detail oriented individual who is adaptive to change, and building relationships with teams and managers. I am currently seeking for a career where my skills and abilities can be useful to the company as well as to challenge my growth.           Experience      Senior Student Finance Specialist    January 2010   to   Current     Company Name   Ôºç   City  ,   State      SUMMARY	I am a dedicated and focused business professional with 12 years of extensive experience in analyzing and researching data to find solutions to issues.  I am an expert in investigation and critical thinking, a very well detail oriented individual who is adaptive to change, and building relationships with teams and managers.  I am currently seeking for a career where my skills and abilities can be useful to the company as well as to challenge my growth.  Evaluates students' Financial Aid's compliance with schools' regulations and control.  Assessments include: ISIR and c-code evaluation, Loans and Grants eligibility, grades and attendance reviews, and QA on other miscellaneous documents such as Proof of HS graduation.  Responsible for performing daily Title IV and Tuition Refund calculations.  Maintains the students' general ledger by assuring all the Academic Years are balanced.  Main adviser of students' credit balances assisting other teams and departments.  Processes National Student Loan Database (NSLDS), Student Status Confirmation Reports (SSCR) and submit accurate reports on time, thus keeping them in compliance.  Emphasis on time management to meet month end and quarter end deadlines.  Supports interdepartmental teams regarding any issues with out of school students.  Ample use of Microsoft Excel - vlookups, pivottables, formulas, creating simple macros, etc.  Promoted from Student Accounts Processor in which responsibilities included all postings to the ledger (Financial Aid funding, credit card refunds and ACH returns, and reapplications of payments in CampusVue, reviewed Agency Sponsors, and sent out wires to Higher One.) Takes on projects when needed, as well as works on weekends during month/quarter end.          Invoicing Associate    January 2008   to   January 2010     Company Name   Ôºç   City  ,   State      Researched and assigned the correct identifiers for each customers based on their regions.  Performed updates and movements of customers based on their regions.  Utilized independent decision making skills on each assignment with the use of diverse software, and computer applications.  i.e.  TCAM, Execustar, SAM, SAART Web, CIAM, and Q Messenger).  Resolved issues concerning accounts that are in the wrong channels for the Sales Operation Lead.  Retained database by determining customer's legal corporate structures and hierarchies.  Created procedures for TCAM usage for new hires and for future references.          Adjustments Associate    January 2007   to   January 2008     Company Name   Ôºç   City  ,   State      Investigated and adjusted Item Processing Center's bank teller errors based on their regions.  Processed requests on items posting twice, missing items, source of receipt, listed not enclosed, photo and original items, encoding errors, and missing cash letter items.  Validated all of Bank of America's adjustments to Banco Popular by debiting or crediting appropriate accounts.  Performed debits from accounts that engaged in fraudulent cashing of Social Security checks and created Protest Letters for the customers.  Attended telephone inquiries on pending credits and cases from both internal and external customers along with correspondent banks.  Processed several charge-off items that are past due deadlines in order to accurately debit or credit affiliated banks.             January 2003   to   January 2007     Company Name   Ôºç   City  ,   State      Proof Processor promoted to Teller Processed customer's transactions, performed bank by mail and night drop deposits.  Balanced the ATM, coin vault, cash vault, and other monetary instruments (Travelers checks, Money order and Official checks) daily.  Answered to customer's inquiries or questions and attended telephone calls from customer services for further assistance.  Reviewed teller transactions, corrected the errors, and balanced the accounts in question.  Entered checks and corrected rejected items from the proof processing machine and manually looking up the check in question and typing its amount.  Performed the entire end of the night duties such as balancing accounts and adding the totals for other affiliated banks to be mailed out to La Salle or Federal Banks.  Assigned the role to audit co-workers and assume supervisory position on weekend because of a proven track record of dependability Created training procedures for the Item Processing Department for First American Bank, and other banks that were also processed by FAB.          Education      Bachelor's Degree   :   Business Administration  ,   December 2006    University of Illinois at Chicago   Ôºç   City  ,   State      Business Administration        Master's Degree   :   Business Administration Accounting  ,   April 2012    American Intercontinental University Online   Ôºç   City  ,   State      Business Administration Accounting        Skills    Academic, photo, Agency, ATM, c, computer applications, credit, critical thinking, customer services, Database, debit, decision making, detail oriented, Financial, general ledger, Grants, ledger, legal, Letters, macros, Microsoft Excel, mail, Money, works, Processes, QA, researching, Sales, supervisory, telephone, time management, typing   "
FINANCE,"         DIRECTOR OF FINANCE         Executive Profile     Ambitious¬† Finance Director ¬†who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.        Skill Highlights          Strategic Planning  Budgeting / Forecasting  Leadership¬†  Financial Planning and Analysis      Expense Control  P&L / Balance Sheet Management  Cost Reductions  Matrix Management            Core Accomplishments      Achieved stretch targets for a turn-around business in EBIT, Cash Flow and Cost Out  Created, developed and trained FP&A Department  Analyzed channel profitability to optimize pricing and mix strategies        Professional Experience      Company Name    City  ,   State    Director of Finance   02/2014   to   Current       Oversee multiple departments responsible for Global FP&A, Productivity Tracking, R&D Analysis, Warranty, Pricing and Consumer Division Financial Reporting.  Lead Canadian¬†Finance Group¬†responsible for¬†P&L, Balance Sheet, Reporting, Pricing and F/X.  Implemented improved cost-out reporting highlighting areas of concern and achieved global stretch targets in 2014.  Teamed¬†with Sales and Marketing to achieve 2014 stretch targets in EBIT and Cash Flow through Channel Reporting, Contribution Margin Analysis, Inventory Control and Cost Vigilance.  Oversee Annual Budget, Strategic Plan and Forecast for Consumer Division.  Reorganized US and Canada reporting teams to achieve maximum performance and support multiple functions more effectively while reducing overall staff.          Company Name    City  ,   State    Financial Planning and Analysis Manager   10/2011   to   02/2014



























Oversaw month-end
and period-end closing, management reporting, forecast and budgeting analysis
and reporting.¬† Created and standardized
a month-end package used by executive management with analysis of month,
quarter and YTD results compared to prior year and Budget.  Managed a team of
up to 3 individuals responsible for tracking and analyzing cost center spending
in the areas of purchasing/procurement, warehouse, logistics, marketing and
administrative expense.¬†   Loaded Annual
Budget and Quarterly Forecasts in corporate consolidation system (TRAHQ) for US
Sales Company and US Operations facilities.¬†
  Drove
results through development of standard KPI metrics, annual goal setting
and results tracking  Created a
Profitability by Channel report using activity based costing to help management
and sales channels see the full impact of our major customers and dealer
channels including specific margin, specific costs and allocated costs.¬†           Company Name    City  ,   State    Accounting Supervisor   11/2010   to   10/2011

Oversaw Month-end
Close for 5 Sales Channels with Trade Revenues of $550M Annually and
Intercompany Revenue of $225M Annually.¬†
Implemented 2 day Financial Close (down from 3 day) by working with IT
to automate Journal Entries / Reports and creating an Access Database to assist
in speed of financial analysis and standard Journal Entries.  Hired and
supervised Senior GL Accountant to assist in Month-end close, work on special
projects and help enforce internal and quality control processes.  Created Month-end
and Quarter End reports for management and loaded monthly forecasts in Hyperion
Reporting System.¬†   Oversaw Balance
Sheet Reconciliations and managed US Accruals for Aircare (Warranty) Program,
Promotions, Other Credits and COGS clearing account.¬†   Drove process
improvements, efficiencies and profitability through working with cross
functional teams including IT, Operations, Warranty and Order Management.¬†          Company Name    City  ,   State    Senior Productivity Analyst   03/2008   to   10/2010

Coordinated
Material Productivity reporting with Finance and Sourcing departments in 23
plants and distribution centers globally and conducted monthly Commodity
Reviews with sector management.¬† This
included reporting on Actuals, establishing Forecasts and conducting Cross
Functional Reviews with Finance and Sourcing.  Worked with a
Cross-Functional Multi-Sector Team as our Sector financial representative in
Windchill Migration (Productivity Reporting System) by establishing financial guidelines, testing the system, training Super Users and coordinating training plan.¬†   Reported Sector Productivity and Material Inflation for $2 Billion Costs including Pipeline Productivity Charts, Commodity Spend,
Productivity and Inflation Reports, Waterfalls and Restructure Savings.¬†





Participated in Operations 2009, 2010 and 2011
Standard Setting and AOP Goal Setting for ITS Sector.¬† Responsible for commodity analysis, PPV and
L&OH Productivity Goal Setting.          Company Name    City  ,   State    Audit Consultant   03/2007   to   03/2008


Learned audit
processes and control procedures through working on Internal Control Reviews,
Oracle Implementation Reviews and Physical Inventory Exemptions.

Received
multi-culture and cross-sector experience by conducting audits for multiple
locations and sectors including United States,
China and Mexico.

Conducted
Sarbanes-Oxley Management Testing and Test Rationalization to improve SOX
reliability and timeliness.
Passed all 4 CPA
Exams and received North Carolina CPA License while working full time during Audit
Rotation.

          Company Name    City  ,   State    Financial Analyst / Senior GL Account   03/2006   to   03/2007

Worked with
Financial Analyst and management on 2007 Annual Operating Plan for Enterprise
Services, as well as helped create the allocation model for the 2007 bill-outs
to the Sectors.  Performed month-end
variance analysis of actual-to-forecast, actual-to-budget, and Year-over-Year
variances, as well as ad-hoc and trend analysis as needed.  Created monthly recurring entries and amortization schedules, entered month-end
and year-end closing entries, and performed reconciliations.¬† Responsible to oversee and analyze cost
center spend and expense allocation.          Company Name    City  ,   State    Cost Accountant   06/2005   to   03/2006

Learned Inventory
control procedures including tag control, observation and reconciliation during
the Annual Physical Inventory and led inventory counts at 2 off-site
warehouses.
  Developed an
understanding of GL and forecasts while doing month-end close responsibilities
including Sales & Use Tax computation, Inventory Reconciliation and ad-hoc
reporting and analysis.

Learned about costing parts such as raw material, WIP
and Finished goods while working with cost accounting team to set 2006
standards for inventory made in the U.S.
and Europe          Company Name    City  ,   State    Sales Manager   01/2002   to   06/2003

Developed
leadership skills as a sales manager and agent for a fortune 500 Insurance
Company.  Trained new
agents and ran a successful sales team of 2-3 Sales Associates.



          Education      Masters of Accountancy  :  Accounting   2005     UNC-Charlotte  ,   City  ,   State  ,   USA            Bachelor of Science  :  Psychology and Statistics   1999     James Madison University  ,   City  ,   State  ,   USA                    Certified Public Accountant              Skills    Excel, Access, PowerPoint, SAP,¬†Oracle, MFG Pro, Hyperion, Khalix, TRAHQ   "
FINANCE,"         VP FINANCE & IS&T           Executive Profile     Enterprising Finance Executive who creates strategic alliances with Senior Executives to identify and   execute key business initiatives. Builds and retains high performance teams by enlisting, developing and   motivating skilled professionals. Extensive experience in Financial Management and Controllership areas.   Adept in both Business Process and systems to allow for utilizing technology to achieve business goals.       Skill Highlights          Project management  Leadership/communication skills  Product development      Business operations organization  Budgeting expertise  Self-motivated            Core Accomplishments      Developed the CFO Advisory Service's Quality Close Product and presented at KPMG Quality Close Training Sessions.  Assisted in the authoring of white papers on the topic of the financial close and the changing economic environment brought on by Sarbanes-Oxley legislation.  Proficient in SOX 404 Policies and compliance requirements AFFILIATIONS God's Love We Deliver Argyle Executive Forum Finance Executives International.        Professional Experience      VP Finance & IS&T    January 2012   to   Current     Company Name   Ôºç   City  ,   State      Created the business case and system design; currently the Project Manager for a worldwide single instance SAP ERP Implementation project; 13 largest revenue producing countries over 3 years.  Eleven countries are live across Europe; USA and Canada going live April 1, 2015.  Project will result in $4M per year in savings.  Nine additional Latin America countries now planned for Year 4.  Developed the governance and support models and processes for the new single instance SAP ERP system Created a Program Management Organization for all key Finance and Management Information Projects resulting in greater communication, strategizing, synchronization and risk management.  Created single instance for USA and Canada logistics and supply chain processes in conjunction with SAP ERP Project resulting in cost savings of over $500K per year.  Developed the RFP and created the vendor selection process for a European Budget and Procurement system to handle Recording, Marketing and Overhead.  Redefined the implementation approach to get the project back on track after 1 year.  System is now deployed in 8 countries with additional countries targeted for next 2 years.          VP Global Digital and US Sales    January 2009   to   January 2011     Company Name   Ôºç   City  ,   State      Built the Business Case and successfully managed the implementation of a new Business Intelligence Platform (Business Objects) for Sales and Marketing Analytics and KPI Reporting for 6 US Label Groups.  Tool gives US Labels the ability to see the influence Social Media data has on sales on a daily basis.  Created the Business Case and acted as Project Manager to migrate the integrating Sony Music and BMG Music Supply Chain and Logistics organizations into a new system (SAP Materials Management).  Responsible for business process harmonization and institution of best practices around Product Setup (BOM), Inventory Purchasing, MRP, DRP, Inventory Management, Inventory Sales and Inventory Accounting.  Project allowed for decommissioning of the two old environments as well as reduction in personnel via one system and streamlined processes.  Developed both the Operational and Back-office processes for a new direct to consumer business commercializing Sony Music's Artist website platform.          VP Finance    January 2005   to   January 2008     Company Name   Ôºç   City  ,   State      Led various Music Label integration initiatives triggered by the merger of Sony Music and BMG Music.  to achieve better practices and cost savings of over $1M annually in IT Support and Data Hosting in.  addition to business process improvements.  Projects also facilitated the ability to outsource back-office.  functions which generated over $2M per year in cost savings.  Standardization, best practice and system harmonization for six label groups for the two largest spend areas, Marketing and Recording (two separate projects, applications, organizations) Project Manager to build an Artist Project P&L System for 6 label groups; also shared US approach and design that led to the design and implementation of Sony Music UK's Project P&L system.  Project Manager for a successful initiative to reduce the time to close and consolidate monthly quarterly and annually from eight to three days.          Manager    January 2001   to   January 2005     Company Name   Ôºç   City  ,   State      Collaborated with others to create an incubator practice, CFO Advisory Services, and turned it into a national practice with over $100M in annual revenue.  This was done by creating new service offerings centered on finance transformation through organizational, process and system improvements.  Main focus was on providing advisory services to companies in the following industries: Financial Services, Media, Entertainment, Utilities and Manufacturing.  Clients included Disney, Sony, Bertelsmann Media, WWE, JP Morgan Chase, Comerica Bank, Duke Energy, United Rentals,.          Corporate Controller    January 1994   to   January 2001     Company Name   Ôºç   City  ,   State            Corporate Controller    January 1990   to   January 1994     Company Name   Ôºç   City  ,   State      Served as Corporate Controller for an international consulting company for 6 years.  Prior to that was Corporate Controller for 5 years for a Salvage and Appraisal firm that provided services to Commercial and Self-Insureds experiencing catastrophe losses.  Responsible for all FP&A functions as well as Corporate Tax Returns.  In both instances, managed the selection and implementation of Financial Management Systems.          Education      B.S   :   Finance      The University of Maryland at College Park           Finance         Skills     Business Process Re-engineering  Finance Transformation  Project Management  Finance and IT Strategy  Team and Resource Cultivation    "
FINANCE,"         DIRECTOR OF FINANCE         Professional Summary    Senior financial hospitality executive with over twenty years of managerial expertise, a proven and passionate leader in achieving goals.  Big picture focus on the essentials to a profitable operation:  Customer Service Excellence, Cultivating Employee Loyalty, and Financial Accountability with the owners' interest as priority.      Skills          Financial reporting  US GAAP principles  Fiscal budgeting  Cash flow analysis      Individual tax returns  Federal/State tax preparation  PeopleSoft and Essbase  Customer relations            Work History      Director of Finance  ,     03/2012   to   Current     Company Name   ‚Äì   City  ,   State      Prepare monthly financial statements, forecasts, and annual budgets.  Work in properties with annual revenues up to $39M.  Full responsibility of balance sheet and general ledger.  Member of the Executive Team providing financial direction.  Yield management strategy and group business analysis.  Lead financial and operations reviews with managers.  Educate newer managers on how to read and interpret financial statements as it relates to their responsibilities.  Establish and maintain all internal controls, obtaining best audit review.  Recruit, train, and mentor personnel.  Currently supervising a staff of 20 associates.  Negotiate contract with third party and hotel partners.  Responsible for hotel's local area network and all I.T. related duties.  Due-diligence reporting for financing and acquisition.  Preparing any special reports, statements, and other items as requested.  Special Projects Increased cash flow with aggressive receivable collections.  Reduce departmental and overhead expenses by proper allocation of duties and negotiations with vendor to reduce cost.         Director of Finance  ,     08/2009   to   02/2012     Company Name   ‚Äì   City  ,   State      ¬†Prepare monthly financial statements, forecasts, and annual budgets.Work in properties with annual revenues up to $100M.  Full responsibility of balance sheet and general ledger.Member of the Executive Team providing financial direction.  Yield management strategy and group business analysis.  Lead financial and operations reviews with managers.  Educate newer managers on how to read and interpret financial statements as it relates to their responsibilities.  Establish and maintain all internal controls, obtaining best audit review.  Recruit, train, and mentor personnel. Currently supervising a staff of 27 associates.  Negotiate contract with third party and hotel partners.  Responsible for hotel's local area network and all I.T. related duties.         Financial Analyst  ,     04/2005   to   08/2009     Company Name   ‚Äì   City  ,   State      Responsible for area forecasting/budgeting program for forty eight properties in the US and Caribbean.    Helped created the forecasting and budgeting program for LXR.  Assist as Director of Finance were required when a position became open.  Responsible for reporting STAR information for complete company.  Convert hotels purchase into the LXR system in various properties purchase by the company.  Close and assist in the sales of various hotel including golf course operations.  Work closely with Senior Vice President and President of finance providing critical information of operation and cost.         Director of Finance  ,     01/1990   to   02/2005     Company Name   ‚Äì   City        Prepare monthly financial statements, forecasts, and annual budgets.  Work in properties with annual revenues ranging from $20MM up to $39M.  Full responsibility of balance sheet and general ledger.  Member of the Executive Team providing financial direction.  Yield management strategy and group business analysis.  Lead financial and operations reviews with managers.  Educate newer managers on how to read and interpret financial statements as it relates to their responsibilities.  Establish and maintain all internal controls, obtaining best audit review.  Recruit, train, and mentor personnel.Currently supervising a staff ranging from 5 to 17 associates.  Negotiate contract with third party and hotel partners.  Responsible for hotel's local area network and all I.T. related duties.  Preparing any special reports, statements, and other items as requested.  Special Projects Increased cash flow with aggressive receivable collections.  Reduce departmental and overhead expenses by proper allocation of duties and negotiations with vendor to reduce cost.  Properties worked; Marriott Casa Marina, Marriott Sawgrass, Marriott Boca Raton, Holiday Inn Madeira Beach, Holiday Inn Key West, Marriott Portugal, Sheraton Arlington, and several other properties.         Education      Associate of Arts  :   Finance  ,       MDCC   -   City  ,   State    Finance       Florida Atlantic University   -   City  ,   State           Skills    Accounting, balance sheet, budgets, budget, business analysis, cash flow, conversion, direction, Due-diligence, financing, financial, financial statements, general ledger, local area network, mentor, Back-Office, negotiations, personnel, POS, profit, read, reporting, strategy, supervising   "
FINANCE,"         FINANCE BUSINESS PARTNER           Summary     Finance Business Partner adept at effectively managing financial needs of various Corporate functions including auditing, and providing analytics of periodic performance results. Areas of expertise include budgeting, forecasting, allocations, cost reductions, project management and fostering client relationships.       Highlights          Strategic and financial planning expert  SOX Compliance  Oracle ERP (Enterprise Resource Planning), and Hyperion Planning software  Financial planning and forecasting, Data analysis      Customer relations  Data trending and Projections             Accomplishments     Increased cost-effectiveness by (XX)% through compliance enforcement and implementation of a rigorous quality control system.       Experience      Finance Business Partner    November 2009   to   Current     Company Name   Ôºç   City  ,   State      Responsible for financial planning of 5 - 6 corporate functions (Center of Excellence), including budgeting, forecasting, variance analysis, reporting with relevant analytics.  Monthly financial review and recommend cost management.      Responsible for completing financial and business reviews of various Hertz operations including the following: Sarbanes Oxley (SOX), NA Treasury and Financial Operations - Evaluated control effectiveness over Treasury Operations (cash management) and Financial Operations (Investments, debt leveraging, and derivative transactions).  Coordinated reviews with PricewaterHouseCoopers (PwC) to ensure accurate Financial Reporting.  HERC Fleet Operations - Evaluated the efficiency and adequacy of internal controls over HERC fleet operations (depreciation, equipment disposal, maintenance, product support and warranty) within the corporation's equipment rental division.  Sarbanes Oxley (SOX) Corporate Tax Audit - Verified control effectiveness over the 2006 Hertz Tax Provision calculations (Deferred Income Taxes, Effective Tax Rate (EFT), and Tax Provision).  Hertz Annual Bonus Audit - Verified the accuracy of 2004, 2005, and 2006 Hertz Annual Bonus Awards in accordance with bonus plan specifications approved by the Compensation Committee for the various Hertz Divisions.  Hertz Claims Management - Reviewed effectiveness and adequacy of internal controls over Hertz Claims Processes.  Evaluated workers compensation claims administered by Third Party Administrators (TPA), and ensured adherence to Federal and State regulations.  Licensee/Franchise Audits: International Franchise Audits - Reviewed the operations and revenue reported by the following licensee.  Audited two licensees with operations in Yucatan and Sonora States of Mexico, (Nov 2006), which resulted in a $500K and $100K assessment respectively.  Audited the Costa Rica Licensee (Sept 2005), resulted in an assessment of $81K.             January 2003       Company Name   Ôºç   City  ,   State      Analyzed historical data (transactions) to determined transaction rate that maximizes process flow at the store checkouts (point of sales).  Identified lack of excess capacity at store checkouts points and under utilization of existing labor force (improper scheduling procedures).  Recommended a pull scheduling system to replace the generic scheduling procedure and training of employees to perform multifunctional roles that created dependable excess capacity.  Increased cost efficiency, projected at $1.5M per annum.             September 2004   to   October 2004     Company Name          Review operations of the South Capital U-Haul location to identify inefficiencies and recommend process improvement to increase profitability.  Defined, measured and analyzed customer needs to enhance operational controls at the location.          Manager    January 1998   to   January 2000       Analyzed and introduced a financial profitability model that realized a 15% revenue growth from capitalizing on the spill over effect of competitor's promotion.  Reorganized departmental structure and introduced electronic scan receiving procedures, which increased labor productivity and technological efficiency by 50%.  This saved the company $3000 per week in payroll expense.  Reduced inventory holding cost and doubled truck deliveries, eliminated excess storage charges incurred from truck deliveries, and enhance company's just-in-time ordering process.          Education      Cultural Exchange Program   :     7 1996    MONTCLAIR STATE UNIVERSITY   Ôºç   City  ,   State  ,   United State            Master of Business Administration   :   Finance and Operations  ,   5 2004    GEORGETOWN UNIVERSITY, The Robert McDonough School of Business   Ôºç   City  ,   State       Finance and Operations (MBA)         Bachelor of Science   :   Statistics  ,   4 1996    UNIVERSITY OF GHANA   Ôºç   City  ,   State  ,   Ghana     Statistical Analysis and Mathematical theory         Skills     Budgeting, Cost management, Financial Reporting & Analytics, Investments and return on investment (ROI, NPV, and EVA), Process improvement,  Sarbanes Oxley, Scheduling, SOX - Tax footnotes, Inventory Management, Receiving, sales,        "
FINANCE,"         FINANCE OPERATIONS/ SUPERVISOR MANAGER         Professional Summary     Looking for a position as Manager in a company that provides an open environment with many opportunities for continuous growth.I am highly motivated achiever who is recognized for combining program excellence, integrity, and innovation with best practices and disciplined attention to achieving immediate and long-term goals and objectives       Core Qualifications         Microsoft Office 2010 Window XP (Word, Power Point, Excel, Access), Vista, People Soft, Ensemble, Vantive/Newt, Agent Works, Web Client, TotalView/IEX, Internet Explorer, 1SourceCenter Connect,ICare , Call Support Tools. Amdocs, Exony &Cisco systems ,10-key by touch:     Strong leadership skills  Exceptional at resolving complex problems  Excellent communication skills both verbal and written  Good at presentations and conducting trainings for employees  Energetic, creative, and great ability to motivate others  Great interpersonal skills and the ability to resolve customer complaints and internal conflicts  Time-management and multi-tasking skills            Experience      Company Name    City  ,   State    Finance Operations/ Supervisor Manager   09/1999   to   02/2012             Company Name    City  ,   State    Customer Relations Manager    03/2012   to   Current       Supervise and manage the daily operations of employees.  Successfully led key projects which resulted in employee of the month.Monitor employee performance to ensure goals and objectives are met and/or exceed and that quality control techniques are utilized by each employee.  Responsible for customer satisfaction and the implementation performance and service standards related to Sprint Nextel Direct Service.  Prepare daily reports of key milestones as management tool to ensure that performance levels for each employee are properly documented for use during the mid-year and annual evaluations.  Ensure new hires are familiar with the day to day administrative operations of the organization and have all the necessary tools to perform daily tasks efficiently and effectively.  Field questions when necessary.  Counsel employees on defining career and work related goals and objectives.  Advise employees when necessary of opportunities and/or training that would enhance career opportunities at the company.  Knowledge of principles and processes for providing good customer and personal service.  Developed yearly and monthly team building actives for employees and upper management.  Responsible for tracking customer claim information in system database and negotiating resolution of complaints that can be handled on the local level.  Processed complaints resulted in 95% resolution to the satisfaction of both the customer and the company.  Assist customers with routine requests, questions, and concerns regarding various store policies and their accounts.  Research billing inquiries to ensure customers receive the best service possible.  Work in conjunction with upper management/ director to identify performance gaps and develop departmental budget and controls in the operations.  Provide written and verbal feedback regarding work results.  Develop and implement processes and/or operational improvements to enhance efficiency and effectiveness of the  operations.  Ensure that productivity meets or exceed service and quality standards.  Successfully developed and implemented several creative employee incentives for processing regional, government and corporate collections and establishing new accounts.  Successfully refined and implemented new projects focused on aiding the Center in processing collections more efficiently and effectively closing gaps in process.  Prepare daily reports of collection and customer care receipt transactions and disbursements.  Reconcile daily accounts payable, accounts receivable and cash receipt transactions in general ledger.  Ensure that all monetary transactions are properly documented.  Review and monitor reports as required (i.e., daily time sheets, budgets, etc.).  Interface with other business units to ensure timely completion of work.  Outstanding interpersonal, motivational and presentation Driving business decisions.  Can think strategically in order to create a vision and set company direction.  Generating innovative ideas that are cost-effective ensuring profitability to the company.  Implementing change in the work process to optimize productivity.  Presenting the monthly performance in the monthly review meetings.  Ensuring that the employees adhere to the company's rules and are in sync with the company's mission and value.  Delegating tasks to the subordinates.  Negotiate and manage agreements through business contract process.  Managing client relationships to build a reputation for excellent service and generate repeat business Informed the customers about the advantages and ease of use of credit cards the company offers.          Education      Early CHildhood education/ computer Science.

1996 Certificate in Early Childhood Education  :  Early Childhood Education    1995     Community C COLLEGE OF DENVER  ,   City  ,   State  ,   USA            Certificate in Early Childhood Education  :  Early Childhood Education   1996     EMILY GRIFFITH OPPORTUNITY SCHOOL  ,   City  ,   State  ,   USA            Diploma  :  General Studies    1993     GEORGE WASHINGTON HIGH SCHOOL  ,   City  ,   State  ,   USA    GPA:   Rewards and recognition 2004-2006 Circle of Excellence Recipient 2012 Crown Perks winner 2013 Crown Perks winner 2014 Pinnacle Perks winner             Professional Affiliations     Owner of Nonprofit organization  Co Founder& Executive Director of Lug- N - Nuts Car Club  Member of Colorado Low-rider Alliance       Skills     10-key by touch, accounts payable, accounts receivable, administrative, billing, budgets, budget, Cisco, closing, interpersonal, credit, Client, customer satisfaction, customer care, database, direction, Driving, general ledger, government, Internet Explorer, team building, director, Managing, meetings, Access, Excel, Microsoft Office, Power Point, Window, Word, Works, negotiating, People Soft, policies, Presenting, processes, quality, quality control, Research, Vantive, vision, Vista, written    "
FINANCE,"         VICE PRESIDENT, CORPORATE FINANCE       Summary     Accomplished¬†healthcare¬† finance executive with a demonstrated ability to deliver mission-critical results in complex and rapidly changing environments.        Skills          Balance Sheet Risk Management  Contract Negotiations  Treasury Management      Technical US GAAP Accounting Proficient  Board Communications  Multi-disciplinary Team Lead            Experience      Vice President, Corporate Finance   10/2015   to   Current     Company Name   City  ,   State      Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax and treasury services to the health system and its components, including acute-care hospitals, a post-acute care facility, the faculty physician group, multiple benefit plans and various for-profit and not-for-profit joint ventures.¬†   Served as staff of the¬†Audit and Compliance Committee of the Board responsible for the¬†governance of the committee  Served as the staff for the Investment Committee of the Board responsible for the¬†governance of the Committee  Managed the¬†external audit of the consolidated financial statements of the organization, its components, and its employee benefit plans  Managed¬†the tax structure, tax compliance filings, monitoring of tax exempt status and compliance with IRC 501r requirements for hospitals  Led and created offering statements for multiple tax exempt bond financings, achieving over $15 million in economics savings on¬† refinancing of existing debt  Led $41 million new market tax credit financing for the construction of a new Neurosciences Institute facility  Led bond ratings presentations for 5 successful continuous upgrades over the 5 years  Managed the debt¬†compliance of the enterprise and obligated group reporting  Directed ongoing risk mitigation efforts of the defined-benefit pension plan obligation, including plan design changes leading the freeze of al participants and additional funding, including a $50 million funding in September 2016  Led the successful selection of and change of outsourced Chief Investment Officer and complete turnover of $400 million investment portfolio  Responsible for¬†various external¬†vendor relationships including audit, tax,¬†actuarial, banking, merchant processing,¬†custodial, investments,¬†and bond holder¬†relationships and the ongoing evaluation and requests for proposal of such services   ‚Äã         Vice President/Controller   04/2012   to   09/2015     Company Name   City  ,   State      Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax and treasury services to the health system and its components, including acute-care hospitals, a post-acute care facility, the faculty physician group, multiple benefit plans and various for-profit and not-for-profit joint ventures.   Successfully led a series of tax restructurings of entities within the health system in conjunction with in-house general counsel to streamline the structure of the health system and create efficiencies in the administration and compliance filings with the IRS.  Led and created offering statements for multiple new money¬†tax exempt bond financings.  Led the due diligence and accounting of the acquisition of the faculty practice plan assets and clinical operations.  Led ongoing integration efforts with the faculty practice plan to streamline finance operations, simplify debt structure, centralize treasury services, and ensure consistency and timeliness of financial information  Expanded the bench strength of the Corporate Finance team by re-establishing the role of Corporate Controller and creating capacity for the Vice President, Corporate Finance role to assist the CFO in strategic operations          Corporate Controller   12/2006   to   04/2012     Company Name   City  ,   State      Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing,¬†tax and treasury services to the health system and its components, including¬†several acute-care hospitals, a post-acute care facility,¬†multiple benefit plans and various for-profit and not-for-profit joint ventures.¬†    Successfully aided in negotiations of¬†financial terms¬†resulting from multiple financial settlement agreements surrounding departures of multiple hospitals from the joint operating agreement governance structure of the health system during 2007 - 2010.  Successfully negotiated and managed multiple transition service agreements for multiple hospitals spanning¬†three months to¬†three years resulting from the departure of hospitals from the health system joint operating agreement during 2007 -2010.  Managed the successful accounting and external audits of the health system during the financial and organizational restructuring of the health system.  Managed and reorganized the corporate finance team various times throughout the¬†restructuring¬†of the health system.  Managed multiple liability payoffs of the health system¬†including tax exempt debt payoffs, pension spin-offs, and medical malpractice liability run-outs during the financial restructuring of the health system.  Actively participated in the reorganization of the health system¬†and affiliation with its academic sponsor in relation to appropriate accounting treatment and led the tax restructuring of the health system.  Acted as lead staff for the inaugural tax exempt debt issue and rating process by external agencies for the restructured legal entity in 2010.  Managed the accounting and financial reporting over the new construction and operations of a large community hospital.          Audit Professional   08/1997   to   12/2006     Company Name   City  ,   State      Responsible for various¬†financial audits for retail, manufacturing,   investment management, academic medical centers, healthcare, higher education and non-profit entities.¬† Also responsible for multiple due diligence assessments in the mergers¬†and acquisition consulting practice of the firm.¬†¬†Trained staff nationally in audit methodologies, accounting guidance and audit software at continuing education seminars.   Prepared and reviewed financial statements of both private and public companies, including multi-location consolidations.  Researched accounting issues and concluded on proper accounting treatments and disclosures.  Performed and supervised projects assessing internal control reliability and effectiveness, including companies subject to the Sarbanes-Oxley Act.  Acted as lead senior¬†in a large multi-national restatement audit surrounding proper lease accounting.  Acted as lead manager in large multi-state restatement audit undergoing a significant SEC investigation.  Supervised and evaluated audit staff ranging from one to twenty-five individuals.  Participated in national committees to design and create audit programs for not-for-profit and higher education industries.  Prepared and coordinated audit budgets, forecasts and billings.  Actively participated in recruitment efforts and interviews of potential hires enrolled in nationally identified strategic business schools.  Presented in continuing education seminars with local business groups and  university accounting cirriculum.          Education and Training      Bachelor of Science  :   Accountancy   1997       Miami University   City  ,   State        Economics Minor   Cum laude         Credentials     CPA, State of Ohio License #42088 ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† Dec 2003 to Dec 2017  CGMA, American Institute of Certified Public Accountants ¬† ¬† ¬† ¬† ¬† ¬† ¬†¬† Dec 2014  FHFMA, Healthcare Financial Management Association ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†¬† April 2013  CHFP,¬†Healthcare Financial Management Association ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†¬† April 2013       Activities and Honors     Uptown Consortium, Cincinnati,¬†Audit Committee Member 2017  Uptown Consortium, Cincinnati,¬†Finance Committee Member 2008 - 2017  Uptown Consortium, Cincinnati,¬†Executive Committee Member 2016- 2017¬†  Healthcare Financial Management Association, National Large System Controller Council¬†  Healthcare Financial Management Association, Southwest Ohio Chapter, Board Director 2010  Healthcare Financial Management Association, Southwest Ohio Chapter,Treasurer, 2011- 2012  American Institute of Certified Public Accountants¬†  Ohio Society of Certified Public Accountants  Speaker for Healthcare Financial Management Association and American Healthcare Lawyers Association  ‚Äã  ¬†  ‚Äã    "
FINANCE,"         DIRECTOR OF FINANCE       Executive Profile     Dynamic, results-oriented Controller with over 25 years of experience, demonstrating expertise in financial reporting and analysis. Strong track record in creating and implementing internal controls, to reduce the risk of fraud, exposure and loss. Created SOD to increase efficiency and set standards for compliance within the finance department. Applied testing processes and procedures to improve financial operations. Hands on Manager who is effective at creating a team environment. Proficient plus in all aspects of General Ledger, BS and P&L financial reporting. Well versed in treasury management and reporting across numerous industries as well as internal and external audits and regulatory compliance.       Skill Highlights         Financial Management  Financial Reporting and Analysis  Maintain/Update General Ledger   Treasury Management  ‚óèProcess Improvement & Finance Controls‚óè Implementation  Sarbannes-Oxley Compliance  GL Account reconciliations  Sales Commission Analysis  Sales D&A analysis  Inventory Reconciliation   Customer relations  Payroll Management ‚óè  Staff Training & Management  ‚óèAccounts Payable & Receivable   Fixed Asset Management ‚óè  State Reporting incl. Sales Tax Filings        Oracle Financials ‚óè‚óè   QuickBooks  Asset Keeper  Discovery Payroll  Excel 2013   ADP-Etime    Kronos   PeopleSoft  Excel  2013  MSOffice              Core Accomplishments     Developed financial controls that successfully scaled as the company grew in annual revenues. Hired and trained a defined accounting department and established SOD to reduce risk of fraud and exposure.   Successfully managed annual audits in which no material weakness were noted by auditors. Assisted in accelerating month end closing processes to the 5th business day of every month. Provided timely and accurate financial reports on operating entities. Negotiated discount terms with Vendors not currently offering. Recaptured 100K+ of lost D&A costs and created/reclassed accounts for better analysis and financial reporting for sales team. Worked with plant manager and department heads to create Purchase order template and approval controls to reduce lost time and money. Worked in creating AR processes to ensure timely collection of all accounts falling into the 30 day and over buckets.         Professional Experience     December 2014   to   Current     Company Name    City  ,   State    Director of Finance       Providing effective financial leadership by developing and implementing efficient accounting controls, segregation of duties and defined roles within the accounting department. Enable strategic  foresight into the business by modeling, planning and executing  financial processes. Reduce risk, exposure and loss, specifically with D&A by establishing cost effective ways to track and measure financial impact. Providing knowledgeable and accurate financial reporting to management. Execute accounts receivable reporting enhancements for timely collections. Ensure firm account reconciliations as well as continually  addressing and resolving unexpected variances. Complete monthly bank reconciliations. Assist CFO with daily sales reporting and analysis.        June 2004   to   December 2014     Company Name    City  ,   State    Assistant Controller/Accounting Manager       Manage all accounting operations, financial close, financial reporting and reconciliations. Prepare, review and present accurate financial statements at each month end. Provide firm reconciliations, including general ledger, treasury and payroll. Manage treasury accounts and cash flow. Key player in automating otherwise manual processes. Established and assurance of Sarbanes-Oxley compliance for accounting functions. Comply with federal, state and company policies and regulations, including filing of all annual reports, franchise taxes and foreign tax filing. Manage successful quarterly and annual internal/external audits with no material weaknesses.  Hire/train/evaluate 13+ accounting staff.         January 1992   to   January 2004     Company Name    City  ,   State    Controller       Managed accounting operations, financial close, account reporting and monthly reconciliations. Prepared accurate consolidated financial statements pertaining to cash receipts, expenditures and profit and loss at each month end. Managed annual external audits. Directed corporate accounting system conversion into AccPac Plus accounting platform. Completed monthly bank reconciliations for multiple bank accounts, with no discrepancies. Maintained fixed assets, calculated and recorded monthly depreciation and amortization. Managed general ledger for five companies. Reconciled 12M+ inventory. Managed all facets of Payroll for 80+ employees including filing of all payroll taxes, quarterly and annually. Prepared W-2's and 1099's annually         Education     2000     Colorado State University   City  ,   State  ,   US       Bachelor of Arts     2002, Colorado State University Fort Collins, CO, USA   Bachelor of Arts   1995, Front Range Community College, Fort Collins, CO    Associates in Accounting         Skills     Corporate Accounting, Accounting Operations, Audits, Cash, Filing, Financial Statements, General Ledger Reconciliations,  Payroll and  PR Reconciliations, Accounts Payable,  Bank Reconciliations,  Asset Mgmt, Fixed Assets, Inventory Reconcilations, Journal Entry Maintenance,  Financial Reporting,  Sarbanes-oxley,  Adp Payroll System, Asset Management, Excel, Finance, Financial Analysis, Financial Operations, Kronos, Oracle, Oracle Financials, Peoplesoft, Process Improvement, Quickbooks, Regulatory Compliance, Sales analysis, Sales Tax, , Staff Training, Testing, Training, Treasury Management    "
FINANCE,"         SPECIAL FINANCE MANAGER           Summary    Seeking the position of Commercial Underwriter II where I may employ my expertise in Special Finance Management, Cost & Risk Analysis (LTV & DTI), Structured Negotiations, and Audit Controls. Providing the company with the highest level of strategic services and profitability.      Highlights          Strong management skills in strategic planning, organizational re-engineering, budget analysis, process, productivity, and quality improvement.  Talented in leading and developing business opportunities and marketing strategies to maximize profitability.               Accomplishments    Phi Beta Kappa Honor Society      Experience      Company Name     December 2011   to   February 2014     Special Finance Manager   City  ,   State      Managed and directed overall special finance administration and operation of automobile dealership.  Achieved an average 202 sales per month (126 new cars) 57% rise in overall sales within the first 3 months.  Re-engineered management methods which streamlined operations and increased sales.  Conducted ongoing analyzes to evaluate the efficiency, quality and productivity of operations.  Increased dealerships rating to #1 Dealer in the district and #1 in sales in the North East Texas Region; which significantly increased overall profitability for the company.  Developed and implemented employee relations programs to increase morale, productivity and efficiency.  Encouraged and supported a team-like work environment.  After taking over special finance management position, increased the SSI (sales satisfaction index) from the mid 80's to 96%.  Worked extensively with media personnel to coordinate advertising for print and radio.  Developed, directed and monitored comprehensive communications and advertising programs through implementation of various media designed to achieve desired results.  Organized, coordinated and implemented company's advertising and marketing strategies into everyday operations.  Set up and arranged special activities and events to promote the company and its services.  Managed and administered a $25,000 monthly advertising budget.          Company Name     July 2007   to   December 2011     Dealer Relationships Manager (DRM)   City  ,   State      July 2007 - December 2011 Marketing and sales of the companies underwriting guidelines and programs in specific markets of Chrysler Dodge Jeep RAM dealerships.  Securing financial lending opportunities for Chrysler Financial Corporation in the areas of retail finance, wholesale/floor planning finance, and leasing.  Managed dealer accounts, assisted in the loan process, acted as a liaison between dealerships and the corporate offices.  Maintained account management software, produced month end reports.  Provided training on all Chrysler Financial programs and initiatives.  Managed dealer accounts through physical visits, phone calls, emails, faxes and follow up.  Coordinated and assisted Funding and Credit with the loan process.  Conducted sales and finance presentations to demonstrate use of company products.  Maintained complete confidentiality of all dealerships and Chrysler Financial Corporation.          Company Name     June 2001   to   May 2007     Senior LBM Manager   City  ,   State      Responsible for timely and accurate billing for strategic contracted customers with revenue in excess of $10 million per month.  Researched and resolved complex customer inquiries and issues.  Developed business process and billing procedures for the Large Business Market Billing department.  Trained and informed Billing Team on system modifications and procedural updates.  Key player in creating new processes and systems during deregulation of the Texas electrical market.  Knowledgeable in the rules and regulations of the Texas deregulated energy market including ERCOT processes, Electronic Data Interchange (EDI) transactions and Public Utilities Commission regulations.  Conducted quantitative analysis of information affecting investment programs of public or private institutions.  Market price analysis of indexed priced electricity in the commodities exchange arena.  Lead Auditor and process writer for ISO 9001 compliance.          Company Name     November 1995   to   May 2001     Senior Market Analyst EES   City  ,   State      Managed, analyzed, and administered a multi-million dollar budget for operating expenditures in the energy services large business and trade market.  Responsible for financial performance analysis, risk analysis, business planning for investor relations, conducting quantitative analysis of information affecting investment programs of public and private investors and institutions based on the NYMEX and current Houston Ship Channel price.  Analyzed budget variances and initiated appropriate guidelines to more aggressively control expenditures and increase profitability.  Established budget and risk guidelines to operate more efficiently to increase profitability for investors and the company as a whole.          Education       STEPHEN F AUSTIN STATE UNIVERSITY      BBA  :   General Business, Business Administration    City  ,   State  ,   US    STEPHEN F AUSTIN STATE UNIVERSITY Nacogdoches, TX BBA General Business, Business Administratio Expected Graduation: August 2015         TRINITY VALLEY COMMUNITY COLLEGE      Associate of Arts      City  ,   State  ,   US    TRINITY VALLEY COMMUNITY COLLEGE Palestine, TX Associate of Arts May 2011 GPA: 3.91 top 10% class Phi Beta Kappa Honor Society     "
FINANCE,"         TRADE FINANCE OFFICER           Career Focus    9 yrs Banking¬†      Summary of Skills          Trade Finance Operations  Customer Service  Branch Banking¬†                Accomplishments     Awarded Best Tele-caller for 3 times in a row in HSBC

¬∑¬†¬†¬†¬†¬†¬†¬†¬†
Rated excellent performer in yearly appraisal at HSBC          Professional Experience      Company Name     August 2007   to   January 2011     Trade Finance Officer   City  ,   State      ¬†¬†Payments of documents presented under L/C.¬†  Booking & paying off of Collection documents.¬†  ¬†Delivery Order Issuance for documents under L/C or Collection.¬†  Advance & Direct payment under RBI regulations.¬†  ¬†Resolving all client query regarding import payments, Letter of
Credit, Collection bills  Bill presentation under L/C & collections   ¬†Ensure transactions are processed with the TAT

¬∑ ¬† ¬† ¬† ¬†   Bill Of Entry follow up          Company Name     August 2005   to   July 2007     Fund Transfer Investigation Officer   City  ,   State      Working as an Officer in Fund Transfer Investigations for Abn Amro Bank -Netherland Investigate Fund Transfer related cases and bring them to closure in a timely manner   Specializing in specific types of cases and handling queries related to Bank and clients   Gaining more knowledge on Swift Messaging and International Fund Transfer   Actively working on projects on increasing efficiency ratio by decreasing rejects and avoiding re-opens   Escalate cases if they do not get resolved within specific time   Meet the targets set¬†           Company Name     October 2003   to   August 2005     Credit Card Collection Officer   City  ,   State      ¬†Responsible for collecting overdue payments from customers defaulting for more than 60 days and above after due date.  Responsible for quick resolution of accounts to get delinquency down on the card base.  Ensured quick & sound resolution to issues & problems in a way that effectively reflect business requirements.  Mentoring new staff on systems and honing their calling skills Worked on Cacs , Dialer system and Hub.          Company Name     August 2001   to   September 2003     Customer-service executive   City  ,   State      Responsible for understanding and resolving problems raised by customers and provide better services.  Responsible to also for cross selling of additional cards and loan to increase the card base   Worked on CCMS system          Education      UC San Diego (UCSD) Extension     2015       Certification  :   Business Management    City  ,   State  ,   United States             Mumbai University     2000       Bachelors of Commerce   :   Accounting     City  ,   State  ,   India              Personal Information     ¬†Date of Birth: ¬†28th of January, ¬†1980  Place Of Birth: KGF, India  Sex: Female  Marital Status: ¬†Married   Hobbies: Travel, Hiking       Languages    English,Hindi,Tamil      Skills    Client Relations,¬†Customer Satisfaction, Customer Service,Credit and Collections,Marketing,Global Trade Services,¬†Computer Proficient     "
FINANCE,"         FINANCE AND ACCOUNTING SPECIALIST           Experience      Finance And Accounting Specialist  ,     11/2005
                            to
                          11/2017     Company Name   ‚Äì   City
                            ,
                          State      Collaborated extensively with auditors during preliminary and year-end audit processes.  Reconciled financial accounts using Innoprise software.  Assisted in the implementation of Innoprise and Water software.  Managed all payments processing, invoicing and collections tasks.  Processed invoice payments and recorded information in account database.  Increased customer satisfaction by greeting visitors promptly and professionally.  Improved communication efficiency as primary liaison between departments, clients and vendors.  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.         Buyer  ,     07/1996
                            to
                          02/2005     Company Name   ‚Äì   City
                            ,
                          State      Worked closely with managers to plan buys.  Directed transportation initiatives to maximize efficiency.  Performed detailed reviewed of high and low performing products.  Recommended optimal suppliers after qualifying vendors and evaluating proposals.  Negotiated favorable contracts and determined lowest possible cost, factoring in quality and reliability, by analyzing data.         Administrative Assistant  ,     03/1990
                            to
                          05/1995     Company Name   ‚Äì   City
                            ,
                          State      Planned travel arrangements, meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Wrote reports and correspondence from dictation and handwritten notes.  Dispersed incoming mail to correct recipients throughout the office.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Organized files, developed spreadsheets, faxed reports.  Created weekly and monthly reports and presentations.  Managed the day-to-day calendar for the company's senior director.  Properly routed agreements, contracts and invoices through the signature process.  executives and staff.  Received and screened a high volume of internal and external communications.  Managed daily office operations and maintenance of equipment.         Executive Administrative Assistant  ,     11/1979
                            to
                          06/1985     Company Name   ‚Äì   City
                            ,
                          State      Scheduled Board of Directors meetings and assisted with meeting materials and agendas.  Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.  Collaborated with other administrative team members, human resources and the finance department on special projects and events.  Wrote and distributed meeting minutes to appropriate individuals.         Software Tester  ,     06/1985
                            to
                          11/1989     Company Name   ‚Äì   City
                            ,
                          State      Prepared and presented technical proposals for clients.  Troubleshooter and resolved web application issues escalated from customer support and other departments with a 100% success rate.  Assisted in the monitoring and reporting on websites traffic and performance.  Developed application framework that served as the cornerstone for a highly successful thin-client web applications strategy.  Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.  Designed complex interfaces to support third party systems.         Booking Clerk  ,     07/1972
                            to
                          10/1979     Company Name   ‚Äì   City
                            ,
                          State      Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.         Education      Associate of Science  :   Accounting Business      Lake Michigan College   -   City
                            ,
                          State    Accounting GPA: 25 Business       Associate of Applied Science  :   Computer Science Accounting      Milwaukee Area Technical College   -   City
                            ,
                          State    Computer Science Accounting GPA: 75       Associate of Arts  :   Material Management      Houston Community College   -   City
                            ,
                          State    Material Management GPA: 00       Summary    Diligent Office Administrative Assistant possessing 25 years of hands-on experience in performing front office duties. A
creative problem-solver with outstanding critical thinking abilities. Adept at filing expense reports, managing calendars, and
scheduling meetings. Capable of taking the initiative to help others.      Highlights        AR/AP          Customer service orientation Billing and coding          Microsoft Office Time management          Excel spreadsheets Cash deposit preparation          Scheduling and calendar management Resolving discrepancies          Microsoft Word Invoicing and billing          Microsoft Excel            Skills    administrative, AP, AR, Billing, conferences, contracts, client, clients, customer satisfaction, Customer service, customer support, database, dictation, senior management, faxes, finance, financial, human resources, Invoicing, notes, director, materials, meetings, Excel spreadsheets, Microsoft Excel, mail, Microsoft Office, office, Microsoft Word, presentations, processes, coding, proposals, quality, receptionist, reporting, Scheduling, spreadsheets, strategy, telephone, Time management, transportation, travel arrangements, upgrades, web applications, websites, year-end   "
FINANCE,"         DIRECTOR OF FINANCE         Accomplishments      SENIOR FINANCIAL ANALYST / IT PROJECT / PROGRAM CONSULTANT Business Case Management | Sarbanes-Oxley | Process Improvement Directed IT financial planning and analysis for a $120-million department√¢‚Ç¨‚Äùdeveloped business cases, mitigated risks, and managed forecasting, operations, and budgets.  Led all IT audits for Sarbanes-Oxley documentation and testing, as well process improvement initiatives.  Improved Project Management processes through the implementation of a new business case template√¢‚Ç¨‚Äùenhanced project visibility to determine project status for Executive decision-making.  Increased financial planning process effectiveness by 35% through the development and implementation of a capital budget cycle that ensured the accuracy and data integrity of all financial transactions.  FINANCIAL MANAGEMENT ROLES: Children Toys, Inc.  2005) Directed global planning and analysis for a real estate and IT portfolio of $550-million that included capital investments and post-spending analysis.  Minolta Corporation (2004) Managed budgets, forecasting, and business case modeling initiatives for North American operations; improved 120 business processes that boosted productivity levels by 40% in only five months.  Light Technologies, Inc.; Sprain, NJ (1995√¢‚Ç¨‚Äù2003) MANAGER, PROGRAM MANAGEMENT Multibillion-Dollar Budgets | Program Management | Cost Savings Managed all IT planning, forecasting, and business case management for the largest division at Light Technologies√¢‚Ç¨‚Äùa $5-billion department; directed multibillion-dollar budgets, reporting, investment analysis, metrics development, and software implementation.  Captured $70-million in cost savings per year through implementation of a reverse logistics programs√¢‚Ç¨‚Äùreverse engineered the entire supply chain and reduced inefficiencies.  Led initiatives for business cases of more than 350 projects within 80 programs ranging from manufacturing, IT services, to wireless strategy.  Pioneered vision and implementation of a new IT financial analysis and internal project tracking process for four large IT departments including Business Communication Services IT, Manufacturing IT, and Services IT.  Managed projects with varying levels of complexity and identified and mitigated potential risks; developed requirements, managed change control, and tracked schedules and cost performance while ensuring project activities aligned with business objectives.  Early Career: Manager of Planning and Analysis, Phone Global Corporation.        Professional Summary    Program Manager / PMO Director Dynamic, versatile, hands-on Program Manager who leads teams to design and implement successful IT projects that align business and IT objectives and deliver rapid results Project Management | Strategic Planning | PMO Management Energetic, trusted, and detail-oriented Senior Program Manager and strategic solutions provider with outstanding project management and conflict management skills. Hand-picked by executive team to turn around underperforming programs; accomplished leader known and respected for leading successful change in projects and building credibility with executive teams and staff. Solutions driver who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects. Directs PMO teams to develop high-quality programs that solve business problems and provide tangible results for enterprise-level financial systems and legacy workflow systems. Conflict Management √¢‚Ñ¢¬¶ Turnaround Operations √¢‚Ñ¢¬¶ Staffing & Resource Management Risk & Issue Management √¢‚Ñ¢¬¶ Financial Modeling & Analysis √¢‚Ñ¢¬¶ Agile & Waterfall Methodologies Cost/Benefit Analysis √¢‚Ñ¢¬¶ Change Management √¢‚Ñ¢¬¶ Stakeholder Management         Work History      01/2007       Company Name   ‚Äì   City  ,
                          State      Led multi-functional technology teams and key contributor and mentor for a PMO office with up to 80 resources; managed development of innovative software systems and applications.  Directed all services, resources, and project plans for major scalable enterprise solutions supporting $1.2-billion with unique ability to drive transformational change in both business and technology leadership roles.  Provided business analysis for projects of up to $150-million that included requirements, success criteria, milestones, Key Performance indicators (KPIs), and Work Breakdown Structures.         DIRECTOR OF FINANCE  ,     01/2011
                            to   Current     Company Name   ‚Äì   City  ,
                          State      PMO Start-Up | Contract Management | PMO Management Trusted Financial Executive with CFO- and CIO-level responsibilities; adds transparency to IT and financial operations while adapting financial strategy to organizational goals.  Program Manager over all IT projects√¢‚Ç¨‚Äùmanage workloads, define deliverables, hire and mentor resources, conduct performance reviews, and ensure compliance with established PMO processes.  Direct business forecasting and financial analysis activities and identify opportunities and risks along with action plans to ensure attainment of financial goals.  Spearheaded the development of the first-ever Program Management Office; defined project management processes, including those related to requirements management, change control, and user acceptance testing.  Captured 60% savings in projects costs in only five months√¢‚Ç¨‚Äùreengineered project plan and renegotiated contracts with new vendors; enhanced quality assurance and maintained timelines.  Reengineered vendor policy to enhance quality assurance and to identify risks and issues at earlier stages during the project; manage contracts for all IT vendors including website development, hosting, IT operations, and IT applications development.         VP  ,     01/2010
                            to   01/2012     Company Name   ‚Äì   City  ,
                          State      Off-Shore Project Management | Multimillion-Dollar Budgets | Global PMO Staff Top-performing Program Manager consistently sought out to reengineer troubled projects.  Managed PMO staff in a matrix reporting structure consisting of 44 Global Project Managers and a department budget of $15-million.  Managed all projects, budgets, and strategic analysis for all programs.  Prescribed solutions that provided quick ROI for maximum revenue productivity, service optimization, and system flexibility.  Directed programs with up to 70 infrastructure and application projects√¢‚Ç¨‚Äùimplemented vendor and financial strategies that improved project planning and reduced costs by 60% in only five months.         Education      Master of Business Administration  :   Business Economics/Finance  ,
                              State University   -   City  ,
                              State    Business Economics/Finance       Bachelor of Science  :   Finance/Accounting  ,
                              Hoboken State University   -   City  ,
                              State    Finance/Accounting       Certifications    Project Management Professional (PMP) ~ Certified Information Systems Auditor (CISA)
Lean Six Sigma Green Belt (LSSGB) Professional ~ ITIL V.8 (Basis) Certified
Certified Financial Planner (CFP)      Skills    budget, Budgets, business analysis, CISA, contracts, Contract Management, Financial, financial analysis, forecasting, functional, Information Systems, ITIL V, leadership, mentor, Office, enterprise, optimization, organizational, performance reviews, processes, Program Management, Project Management, project plans, project planning, quality assurance, quick, reporting, Six Sigma, strategy, strategic analysis, unique, website development   "
FINANCE,"         MANAGER OF FINANCE           Summary    Experienced Certified Public Accountant (CPA) with extensive financial and audit experience.  I have a proven track record to improve monthly financial close processes; analyze financial results for areas of opportunity; and audit financial activities to identify potential financial misstatements and internal control weaknesses.    Strengths include:
*Financial analysis & reporting	*Financial management
*Budget preparation & management	*Revenue management
*Highly organized & detail-oriented	*Strong interpersonal skills          Experience      Manager of Finance    January 2016   to   Current     Company Name   Ôºç   City  ,   State      Prepare and manage an annual operating budget of $55 million gross revenue and annual capital budget of $500,000.  Oversee financial operations for annual expenses totaling $45 million.  Oversee the daily billing and collection activities with 9 employees for annual patient days of 250,000.  Prepare and consolidate Hospice monthly financial results and input into the Lawson general ledger system for consolidation with the financial results of the TriHealth organization.  Analyze financial operations to identify opportunities to increase revenue and reduce cost.  Provide financial updates to senior management, Hospice Board of Trustees and the Hospice Finance Committee.  Provide financial guidance & leadership to 10 individual unit managers.          Business Director II    January 2010   to   January 2015     Company Name   Ôºç   City  ,   State      Prepared and managed annual operating budget of $161 million gross revenue and 226 FTEs for Neonatal Intensive Care Unit (NICU) along with $3.3 million gross revenue and 16 FTEs for 3 other departments.  Managed expenses totaling approximately $20 million.  Monitored NICU monthly productivity metrics.  Prepared and managed capital budget totaling $700,000.  Analyzed and monitored monthly financial performance and evaluate variances.  Managed physician professional fee billing for  approximately 125,000 charges totaling approximately $113 million for 13 regional hospitals.  Reduced physician professional fee charge entry to billing days from 11 to 5 business days.          Director of Finance    January 2007   to   January 2009     Company Name   Ôºç   City  ,   State      Reduced monthly financial closing process from 13 to 8 business days.  Managed daily operations of the Finance Department with 6 employees, and assisted with managing all financial operations of the hospital.  Assisted with preparation of the annual operating budget for a 180 bed hospital with gross patient revenue totaling approximately $375 million.  Facilitated external audit activities for 2 years with no significant findings.  Implemented the Lawson general ledger system.          Assistant CFO    January 2006   to   January 2007     Company Name   Ôºç   City  ,   State      Prepared monthly journal entries; reviewed monthly financial results for accuracy and validity; and prepared monthly financial schedules for submission to Corporate Office.  Worked closely with hospital managers to prepare annual operating and capital budgets for 150 bed hospital with gross revenue totaling approximately $1.4 billion.  Assisted the CFO in managing the daily operations of the Finance Department and the hospital.  Facilitated completion of external & internal audits and developed processes to correct audit issues.          Director of Decision Support & Controller of Emory    January 1999   to   January 2001     Company Name   Ôºç   City  ,   State      Coordinated the hospital monthly financial close activities.  Managed daily operations of the Accounting Department including direction to the staff to ensure department and hospital goals were met.  Assisted in analysis and maintenance of hospital staffing levels and productivity.  Assisted the CFO in managing the day to day financial operations of the hospital.  Assisted with annual operating and capital budget processes.  Maintained accuracy and integrity of the Alliance for Decision Support System, a fully-integrated cost accounting and managed care contract modeling system for 6 hospitals.  Utilizing the decision support system, performed financial analysis of hospital operations for 6 hospitals including detailed cost information, managed care contract information, physician profiling, and utilization analyzes.          Director     Company Name   Ôºç   City  ,   State      Office Instrumental in  planning, coordinating and implementing  Sarbanes-Oxley, Section 404 test strategy for hospital level processes for approximately 180 hospitals.  Managed annual audit plan and processes related to areas of Payroll Service Centers and Physician Services.  Created reports of audit results and communicated audit issues to company management.  Oversaw hospital financial audits and evaluated the audit supervisor's performance.          Manager     Company Name   Ôºç   City  ,   State      Office Supervised and directed the daily progress of audits by managing staff performance
Discussed audit issues and findings with audit engagement team and hospital management
Presented audit findings and recommendations to hospital senior management
Reviewed audit memoranda and working papers for technical accuracy and completeness
Prepared and conducted performance evaluations for staff assigned to audit engagements
Prepared engagement memoranda, working papers, and summary audit reports
Previous Employment History Available Upon Request.          Education      Bachelor of Science   :   Accounting      University of South Carolina   Ôºç   City  ,   State      Accounting        Certified Public Accountant (CPA)
State of South Carolina
3                  Skills    Accounting, audit reports, billing, budgets, budget, closing, cost accounting, Certified Public Accountant, CPA, Decision Support, direction, senior management, Finance, financial, financial analysis, financial audits, financial operations, general ledger, Hospice, internal audits, Lawson, leadership, managing, Office, modeling, monthly financial close, Payroll, processes, progress, Sarbanes-Oxley, staffing, strategy, supervisor   "
FINANCE,"         DIRECTOR OF FINANCE           Professional Summary    Seeking a position in financial/general accounting. Highly meticulous and reliable Finance Director with an outstanding client service record. Adept multitasker able to handle a number of cash management projects with professionalism and accuracy. Strong research skills in optimizing current and efficient cash management team operation.      Experience      Director of Finance    May 2016   to   Current     Company Name   Ôºç   City  ,   State      Manages the day to day accounting department, including hands on monthly close, commission reports, financial statements.  Manages financial tasks, budgeting and overall accounting of the company.  Develop and implement short and long-term financial strategies and tactics in alignment with the company's business plan and strategic initiatives.  Develop and monitor policies and procedures within generally accepted accounting principles and corporate guidelines to ensure sufficient cash flow, reduced operating cost, and increased revenues.  Forecast, monitor performance and prepare analytical information and management reports to enable effective decision making by the CEO.  Manage and develop clear and precise financial records, analyze financial statement while ensuring the integrity of all financials, and maintain internal control.  Manages monthly and yearly closing responsibilities including system closing, journal entry preparation and inventory reconciliation.  Prepare and review all documentation required to meet reporting deadlines.  Provide financial reports and analysis to Executive Staff.  Serve as primary liaison to outside CPA firm for assurance and income tax preparation services.          Sr. Operations Analyst-Fund Accounting    September 2015   to   April 2016     Company Name   Ôºç   City  ,   State      Process funds' trade activity and communicate with the funds' investment manager on a daily basis.  Prepares and review position and cash reconciliations between investment manager and custodians utilizing internal  and third party custody platforms.  Resolve cash and position reconciling items on a timely basis.  Evaluate confirms and trades for settlements.  Prepares Cash and Portfolio Reconciliations for equities and fixed income.  Performs daily and monthly analysis  and quarterly reporting for institutional investors.  Communicates daily with custodians and prime brokers to resolve trading, operational and accounting issues.  Prepares financial statement for the funds and participate in other Ad Hoc projects as needed.          Financial Analyst-General Accounting    October 2013   to   September 2015     Company Name   Ôºç   City  ,   State      Prepares month-end, quarter-end, year-end account analysis and reconciliation, including reconciliation of bank statements to the finance ledger.  Prepares financial reports by utilizing accounting and support systems within the scope of established controls and procedures to research and prove account balances.  Maintains and reconciles general ledger, subsidiary ledger and DDA accounts.  Performs a variety of routine accounting functions in accordance with United States Generally Accepted Accounting Principles and Sarbanes Oxley Act.  Prepares financial statement reconciliation report, by analyzing general ledger activity and propose appropriate adjusting entries.  Assists with audits by providing supporting records and documentation.  Prepares, reviews and verifies the accuracy of journal entries and accounting classifications assigned to various records.  Reconciles intercompany and all balance sheet accounts on a monthly basis and report on variances.  Assists in the documentation of processes and establishment of internal controls.  I do evaluate the effectiveness and efficiency of business processes, procedures and accounting assumptions on an ongoing basis.  Leads and participate in various finance ad hoc projects as needed (SAP/eLedger transition).‚Äã          Tax Analyst    June 2011   to   August 2011     Company Name   Ôºç   City  ,   State      Trained in preparation of Federal tax provisions and related financial statements disclosures.  Trained in preparation of Federal excise tax calculations.  Experienced in reconciliation of detailed realized gain/loss reports.  Experienced in PFIC mark to market adjustment computation using Passive Foreign Investment Company(PFIC) identification procedures.          Team Lead- Sr. Research/Financial Analyst    June 2007   to   September 2012     Company Name   Ôºç   City  ,   State      Helped clients understand their historical transaction statements.  Analyzed and explained transactional transcripts, i.e.general ledger to financial advisors to assist their clients.  Researched cost basis for shareholders and CPAs to help in preparation of tax returns.  Processed corrections, adjustments or complex transactions for clients, i.e.monetary adjustments, non-monetary, account maintenance, and monetary distributions.  Researched retirement accounts for shareholders to enable them make contributory/distributor decisions.  Recorded and managed data within appropriate timelines.  Gathered, analyzed, and presented data to resolve client escalation issues.  Worked closely with the legal department to resolve legal issues; such as investment fraud and subpoenas.  Assisted department manager with implementation of quality control procedures.  Communicated with clients to resolve any problems on a regular basis.          Investor Services Specialist    October 2001   to   June 2007     Company Name   Ôºç   City  ,   State      Reviewed market quotes for acceptable fluctuation, reasonableness and accuracy.  Responsible for quality control of financial transactions.  Performed data entry to generate shareholder reports.  Regularly communicated with clients to assist them with their retirement accounts.  Assisted in quality control processes which include: monitoring status of reconciling and fee bill processing, assuring written policies and procedures are consistently applied and identifying areas where additional training is needed.  Utilized a variety of databases and applications to complete shareholders request.  Results oriented and hands on skill in research and analysis, business operations and customer/client support.          Education      MBA   :   Accounting  ,   2011    Johnson & Wales University   Ôºç   City  ,   State       Accounting         Bachelor of Science   :   Accounting  ,   2009    Johnson & Wales University   Ôºç   City  ,   State      Accounting        Skills     Accurate, Bloomberg, DTCC, PACE, Asset Arena, Essbase, Great Plains, Hyperion, ELedger/SAP, Access, Excel, Word, PowerPoint, Oracle, QuickBooks, fiscal budgeting knowledge and financial reporting.    "
FINANCE,"         FINANCE & ADMIN MANAGER       Summary     A self-motivated person with a dynamic personality and have more than eight (8) years of working experience in the fields of management, finance, administration, advisor, translator, and tutor. Worked with reputable international organizations for the last 5 years in different positions. Have an excellent command of Dari, Persian & Pashto languages, as well as good understanding and knowledge of English, Russian, Arabic & Urdu language.       Achievements      Fulbright Scholarship Program ‚Äì The University of Akron August 2015 - present    Full scholarship to complete Master's degree    American Scholarship Program ‚Äì American University of Central Asia August 2007 ‚Äì June 2011    Full scholarship to complete a four-year Bachelor's degree        Work Experience      Finance & Admin Manager   10/2011   to   07/2015     Company Name   City  ,   State        Identified staff vacancies and recruited, interviewed and selected applicants.    Conducted new employee orientation to foster positive attitude toward organizational objectives.       Advised managers on organizational policy matters and recommend needed changes.¬†   Prepared contract- subsidies, financial agreements, suppliers, services, consultancies;  Prepared program budget planning;  Maintained¬†  of accurate cash records;     Ensure  that all procurement is completed in according with financial policies & procedures;     Prepared  monthly reconciliation of cash, financial monitoring, ¬†accounting and financial plans     Measurement Result:    Obtained favorable settlements in over 85% of cases  Supervised a team over¬†15 employees.   ‚Äã         Advisor & Interpeter/Translator   06/2011   to   09/2011     Company Name   City  ,   State       Translated conversations from Dari to English and vice verse;  Organized trip & meetings;  Traveled around Mazar Districts;  Interviewed with women;  Observed the women situation in rural area Preparing report for fundraising      Measurement Result:    Obtained favorable settlements in over 90% of cases          Intern   06/2010   to   08/2010     Company Name   City  ,   State       Worked in Credit Banking department  Worked in Accounting department  Maintained records and account for the bank transaction  Reported monthly financial statements  Prepared daily reconciliation of customer accounts¬†          Assistant- Voluntarily   01/2009   to   03/2011     Company Name   City  ,   State       Communicated with national and international stuff  Organized trip  Held the responsibility of finance issue¬†  Made arrangements for official meetings, conferences, and other events.    Measurement Result:    Obtained favorable settlements in over 80%¬†          Totur    07/2004   to   01/2005     Company Name   City  ,   State       Applied the required teaching methods for students          Training Received      Training on Introduction to GIZ financial administration From 30 Oct 2011 to 3 Nov 2011   Financial Administration, procurement, O&R regulation and internal control From 27 Jan 2012 to 3 Feb 2012  Financial Administration and O&R on 27 June 2012  Time management and communication on 2-3 June 2013  Qualification on anti-corruption on 1 July 2013  Communication and team building on 1-2 Sept 2013  IPO-Information Portal Online of the Risk Management on 10 Sept 2012  Financial Management and WINPACCS Cost Control on 11- 16 Oct 2012  Capacity WORKS Training on 23-27 June¬†        Education      MBA  :   Business Administration, Conentration on Managment   2017       University of Akron   City  ,   State  ,   USA             BBA  :   Business Administration- Concentration on Finance, Banking & Investment    2011       American University of Central Asia   City  ,     Kyrgyzstan             Language Skills    Dari, Persian, Pashto, English, Russian, Arabic, Urdu      Computer Skills    Operating
Systems MS-DOS, Windows (98, 2000, XP, Vista, 7), Office Suite MS Word, MS
Excel, MS PowerPoint, MS

Access, MS Publisher, MS FrontPage,
Networking Linksys Routers & wirelessBroadband, Web Designing

HTML/DHTML,
FrontPage, Adobe Photoshop, Adobe Photoshop

¬†   "
FINANCE,"         ASSISTANT DIRECTOR OF FINANCE       Professional Overview    Skilled accounting professioanl      Skill Highlights          Budgeting and forecasting  Analytical skills  Organizational skills¬†  Self-motivated professional¬†      Team leadership  Hyperion  Oracle  CPA            Professional Experience     05/2013   to   Current     Assistant Director of Finance    Company Name   Ôºç   City  ,   State      Assist in oversight of the month end close for the Select Managed hotels and the Genpact team, including validation of the payroll journal and other areas.  Review and assist hotel General Managers with preparation of annual budgets.  Manage the relationship with the owner of 10 of our managed hotels, including reporting, forecasting and month end close related questions.  Responsible for monthly and quarterly reconciliations.  Main point of contact for Select Hotel Hyperion needs from the other Assistant Directors of Finance, the Select RVPs, the HSS team and the General Managers.  Build reports and tools to help the General Managers in their duties.  Created reports to roll up data for review by the Director of Finance and other Assistant Directors of Finance.  Streamlined monthly Health and Welfare journal entries booked for the Full Service hotels our team oversees.  Assisted in the preparation of documents in the sale of 50+ hotels.  Provided feedback and performed testing in Phase I and Phase II of the change in our financial systems.  Participated in training of our General Managers upon the rollout of the new financial systems.         09/2010   to   05/2013     Planning and Analysis Manager    Company Name   Ôºç   City  ,   State      Maintained and updated a Daily Revenue report for the Select Managed and Franchised hotels.  Created a weekly and monthly roll up of Smith Travel data for all North America Full Service and Select Service hotels.  Loaded monthly Full Service and Select Service Franchise actuals data during month end to Hyperion.  Reviewed financials during month end for Select Service Managed hotels.  Prepared annual budget for the Full Service and Select Service Franchise hotels.  Assisted in review and preparation of the Select Service Managed hotel budgets.  Converted data for 22 acquired hotels to be formatted and loaded into our systems.  Provided support for Select Operations teams: F&B, Rooms, Revenue Management, Sales.  Created analytical reports for Select Operations for their use.  Prepared monthly/quarterly owner reporting packages.         06/2008   to   09/2010     Senior Analyst    Company Name   Ôºç   City  ,   State      Assisted in preparation of the Corporate Management Review package.  Prepared monthly Balance Sheet and P&L analysis¬†on the Lodging Segment for the Consolidations team.  Assisted in training sessions, data gathering, data input and budget review with the corporate department heads of the Business Unit during the annual budget process.  Reviewed Management Agreements for new hotels to identify possible financial impacts that would need to be accounted for.  Worked closely with the Corporate Accounting team to manage the close and review of monthly financials.  Worked with RVPs on finalizing pre-opening budgets and spend on Full Service hotels.         01/2006   to   07/2008     Senior Consolidations Accountant    Company Name   Ôºç   City  ,   State      Consolidations contact person for regional offices that head operations in EAME, ASPAC and Latin America.  Responsible for the coordination and clean up of the international entities' consolidations processes.  Coordinate the project of setting up over twenty international entities' ledgers to automatically feed into the Hyperion.  Prepare various stand-alone financial statements and related footnotes for individual hotels and companies.  Assist in the preparation and review of the quarterly and year-end financial statements.         05/2003   to   01/2006     General Ledger Accountant    Company Name   Ôºç   City  ,   State      Responsible for monthly billings to all Domestic hotels for various expenses paid by the parent company.  Reconcile outstanding unbilled balances and coordinate with appropriate individuals for the preparation of hotel allocations of the expenses paid on their behalf.  Complete monthly reconciliations and wires for various benefits accounts for all North America hotels as well as the Corporate Office.  Responsible for allocating costs and expenses to all departments and affiliates that benefit from the shared office functions of the Human Resources, Financial Systems Support, Dining Room and Computer Information Systems departments.  Accumulate the data and set up the cost allocation drivers of department headcount and department square footage to allocate the shared office functions' costs and expenses.          Education     Jun. 2002     Bachelor of Science  :   Accounting    DePaul University   Ôºç   City  ,   State              Skills    Balance Sheet analysis, Budgeting, Forecasting, Hyperion, Excel,¬†PowerPoint, Word, Oracle   "
FINANCE,"         AN ACCOUNT CUM FINANCE MANAGER       Summary     I am team-oriented Accountant  prepares clear, comprehensive financial reports for executive-level management.I did work as an Account Manager in India for private sector company and also worked in financial sector only.  Right now, I am looking for an entry level position based on my study in the United states.        Highlights          From 1st March, 2016  Key Skills  Familiar with a vast array of Finance activities and management skills. Knowledge of basic computer knowledge like MS Office, Word and Power point.  Accounts & Auditing  General Administration  Basic Computer  Costing  Knowledge, Tally 7.2 & 9 and ERP      Analytical reasoning  Financial statement analysis  Strength in regulatory reporting  Compliance testing knowledge  Understands foreign tax reporting  Budget forecasting expertise  Account reconciliation expert  Financial planner  Complex problem solving  Effective time management  Excellent managerial techniques  General ledger accounting  Expert in customer relations  Superior research skills  Advanced computer proficiency (PC and Mac)            Accomplishments      Accounting Skills ¬†   Operated computers programmed with accounting software to record, store, and analyze information.      General Ledger Accounts ¬†   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.    I also have a vast knowledge of Taxation laws and policies.           Experience      An Account Cum Finance Manager  ,   05/2010   Ôºç   05/2014    Company Name   Ôºç   City  ,   State      Gujarat Education Board.  Grand Project Investment Pattern of Investor on Diversification of Portfolio Management in recession Period Jan to March, 2009 Summer Training 1)TITLE: - ""Inventory Management"" To know the Inventory level in manufacturing     company 4)DURATION:- Two Months     May to July 2008 Projects Job experience I did work at RB Cars Pvt.  Ltd.  As an Account Cum Finance Manager since Last  4 Years  and 1 Months Business	: Maruti Suzuki Authorised Dealer Trading and Services.  Duration	: Since June 2010.  Handling all kinds of Account and Finance Activities.  Maintain two types of Accounts like Norms as per Income Tax and Maruti Suzuki India Ltd.  I am also take a part to take a decision with Top Management Long term planning for fund for doing business.  Prepare Documentation which required for TA and Inventory funding and Doing bargaining with financial institution for Interest rate on borrowing for same business.  Responsible for Vat assessment, and prepare provisional balancesheet.  Other works doing which were done in Previous Company as per my previous Job profile.  Handle all kinds of Tax Related activities like Service Tax, Tds, Vat, Income Tax etc.  Issue of C forms and activities related to 402 and 403 forms.  Also filing Return of Service Tax, TDS and Vat.  Maintain a stock and made a statement for cash credit purpose in bank.  Job experience 1 year and 7 months in ""Ratnaveer Stainless Products Pvt Ltd"" as a Post of an Account and Finance Executive.  Business	: Exporter & Manufacturer of Stainless steel washer & fasteners.  Duration	: Since August 2008.          Account cum Finance Executive  ,   01/2008   Ôºç   04/2010    Company Name   Ôºç   City  ,   State            Account cum Finance Executive  ,   01/2008   Ôºç   04/2010    Company Name   Ôºç   City  ,   State            Account & Finance Executive          General Ledger scrutiny.  Looking after Purchase bills, checking and verification of bills.  Looking after sales, Preparing sales report on daily basis.  Checking and Verification of supplier, contractors and transporter bills.  Checking and verification of Expenditure bills.  Maintain Daily Stock.  Booking of Foreign inward Remittance and Buyer's Credit Payment Doing Audit on Monthly Basis.  Basic Finance Knowledge related to LC and Export Packing credit Limit.  Knowledge of Bank Guarantee and Buyer's credit.  Knowledge related to Forward contract.  Monthly payment of service tax, Tds and vat.  Prepare Direct and Indirect expenses statement for costing.  Management Accounting Preparing liabilities statements for provision of expenses.  Make Credit & Debit note.  Scrutiny of debtor's outstanding balance.  Preparing of Bank Reconciliation Statement Preparing of Monthly, Quarterly, and Yearly Sales Tax Return.  Preparing of Quarterly TDS Return.  Issue of TDS Certificate.  Done Forex Entry on daily basis.  Issue and Collect ""C"" form.  Finalization of Accounts/ Audit Assisting my senior while finalization of accounts and in preparing Profit & Loss accounts and Balance Sheet.  Hobbies Playing  cricket, Traveling Languages English Hindi Gujarati Achievements/ Extracurricular activities: From the summer project I have learned that how to actual processes are doing in the    manufacturing company and how to maintain a strong relationship with seniors and sub-ordinate in the corporate sector.  From the Grand project I have concluded that the thumb rule is shown the relation between risk and age is dependent to each other.  I have also got so many certificates, Medals and Cash prizes in Sports and Education at my college as well as school level.          Education      March  2015    Devry University          M.S    Accounting    Accounting        U.S.A)          Pursuing
  April    2013          Certified Public Accountant (CPA)(Part Time)              May     2009    ICFAI University Gujarat University          Master of Business Administration (MBA)    Finance    Finance        April    2007    Gujarat University          Bachelor Of Commerce (B. Com)              March  2004    Gujarat Higher Secondary Education Board          HSC    Commerce    Commerce          Personal Information    Citizenship : Indian * Date of birth : 13th  October 1986 Contact e-mail : patelsujaym54@yahoo.com Permanent Address 12, Girdhar Nagar Society, At & Po. & Ta. - Savli, Dist. : Vadodara- 391770, Gujarat, INDIA Profile       Additional Information      Citizenship : Indian * Date of birth : 13th  October 1986 Contact e-mail : patelsujaym54@yahoo.com Permanent Address 12, Girdhar Nagar Society, At & Po. & Ta. - Savli, Dist. : Vadodara- 391770, Gujarat, INDIA Profile   Handle all organization Activities Related to my Field        Skills     Accounting, Auditing, balance, Balance Sheet, Bank Reconciliation, Basic, C, computer knowledge, Costing, Certified Public Accountant, CPA, Credit, Debit, Documentation, English, ERP, filing, Finance, financial, Forex, forms, General Ledger, Hindi, Inventory, Inventory Management, management skills, MS Office, works, Problem solving, processes, Profit, quick, Sales, Tax, TDS    "
FINANCE,"         FINANCE / OFFICE MANAGER       Summary     Dedicated Finance Manager and Office Admin who leverages initiative and resourcefulness to deliver excellence in meeting business objectives.        Highlights          Intuit QuickBooks specialist  Accounting operations professional   Fiscal budgeting knowledge    Accounts receivable and payable  Expert in customer relations  professional      Exceptional time management skills  Skilled multi-tasker  Microsoft Office proficiency  Excellent communication skills  Computer-savvy  Customer service-oriented            Accomplishments    Power Words: Proposed, Researched,
Created, Streamlined, Represented, Recommended, Identified, Established,
 Improved, Trained, Resolved, Monitored, Prepared, Integrated, Advised,
Won, Increased, Documented, Recorded, Initiated, Managed, Reduced,
Solved, Consulted, Guided, Developed, Ensured      Skills    accounting, accountant, accounts payable, accounts receivable, Administrative, administrative functions, Adobe Illustrator, Photoshop, ADP Payroll, advertising, AP, AR, Art, agency, benefits, billing, Bookkeeping, Bookkeeper, brochures, brochure, budget, business cards, business correspondence, cash flow, consultant, contracts, cost accounting, Creative Writing, client, Clients, excellent customer service, Database, Desktop Publishing, edit, FileMaker Pro, filing, financial, financial management, financial operations, financial reports, FSA, general ledger, Grant Writing, Graphic Design, instruction, insurance, interior design, inventory, logistics, managing, marketing, marketing materials, materials, Excel spreadsheets, Excel, office, MYOB, office equipment, Paralegal, payroll, profit, project management, purchasing, QuarkXPress, QuickBooks, QuickBooks Pro, research, scheduling, shipping, spreadsheets, spreadsheet, tax, taxes, tax preparation, Make travel arrangements, vendor relations, website, written, year-end      Experience      Finance / Office Manager  ,   01/2008   Ôºç   Current    Company Name   Ôºç   City  ,   State      Manage day-to-day financial operations, month and year end accounting, AR and AP for two companies.  Established process for professional services project accounts receivable, collections, and accounts payable bookkeeping systems which created a monthly cash flow that was not previously available.  Manage complex financial spreadsheets and grant accounting details.  Prepare payroll, insurance benefits and FSA records.  Submit payroll reports to Paychex and post to QuickBooks 2015.  Administer benefits and coordinate with insurance carriers to renew agreements.  Established and maintain a complex filing system.  Coordinate purchasing, maintenance and repair of office equipment, plus maintain office supplies inventory.  Make travel arrangements for conference registration, airline, hotel and rental car reservations.  Coordinate in and outbound shipping of booth /materials for tradeshows.  Proofread written materials, edit and recommend changes for marketing and professional services documents.  Administrative and financial manager for the nonprofit Protected Harvest Certification Program application process, including creating new set of books for 2009 accounting going forward.  Developed and nurture excellent grower relations and training on the online self-assessment system.  Integral member of team that re-built the Protected Harvest website.          Bookkeeper  ,   01/2005   Ôºç   01/2008    Company Name   Ôºç   City  ,   State      Bookkeeping for six company entities, including AP, AR and ADP payroll and journal entry posting to QuickBooks, bank deposits and reconciliations, vendor 1099s, end-of-year books submittal to accountant, and professional liability insurance applications.  Converted MYOB accounting program for five company entities to QuickBooks Pro for January 2006 start date.  Set-up an additional company in 2008.  Utilized ADP Payroll Service for up to 20 employees.  Obtained various state tax agency accounts nationwide.  Created Excel spreadsheets to analyze multi-company financial data, workers' compensation SCIF reports and audits.  Database updates in FileMaker Pro, plus occasional resume and contract work for the recruiters.  Created spreadsheets to track reservation schedules for two vacation rental properties, including online payments, contracts, client communication, keys, and cleaning schedule - for owners' rental property.          Bookkeeper / Office Manager  ,   01/1999   Ôºç   01/2003    Company Name   Ôºç   City  ,   State      Bookkeeping using QuickBooks Pro for payroll and taxes, AP and AR, general ledger maintenance, billing, project cost accounting and managing variable budget to $1.5 million.  Managed insurance administration, wrote correspondence, and produced architectural specifications.  Set up all administrative office systems and files for new Aspen office, plus financial management, including payroll, of the Telluride office.  Bookkeeping for five company entities on QuickBooks Pro.  Produced marketing materials.  Created annual client/financial project report.  Maintained excellent client, consultant and vendor relations.          Project / Purchasing Manager  ,   01/1997   Ôºç   01/1999    Company Name   Ôºç   City  ,   State      Managed the purchasing process for interior design projects, including resourceful coordination of national shipments for local interior installations.  Developed and implemented effective project management system in Excel for tracking purchases, shipment dates and project costs.  Successful Liaison at all levels of client, consultant and vendor relations.          Founder / Principal  ,   01/1996   Ôºç   01/2009    Company Name   Ôºç   City  ,   State      Founded and successfully managed a small bookkeeping and graphic design service company.  Delivered a range of services including bookkeeping, administrative and office assistance, research and writing, travel, presentation materials, business cards, flyers, brochures and chapbooks.  Clients included not-for-profit, foundations, architects, alternative health care practitioners, and consumer product companies.  Bookkeeper for the Santa Cruz Art League www.scal.org.          Learning Resource Center Technician  ,   01/1993   Ôºç   01/1995    Company Name   Ôºç   City  ,   State      Managed accounts payable and developed data spreadsheet to track budget.  Provided excellent customer service, and computer database instruction on information retrieval, research, and inter-library loan services, plus maintained vendor relations, library supplies, and selected books for collection development.  Wrote procedures manual for ordering and cataloging new books.  Hired and supervised student employees.  Advertised and marketed the 1994 Colorado Mountain Writers Workshop, a five-day, accredited intensive course in creative writing.  Created and produced the CMWW brochure, flyers, and advertising.  Coordinated faculty and seminar scheduling.  Directed all administrative functions and logistics for faculty and participants.          Bookkeeper / Office Manager  ,   01/1987   Ôºç   01/1993    Company Name   Ôºç   City  ,   State      Managed office operations and financial administration.  Initiated computer equipment purchases.  Computerized all phases of accounting and architectural specifications.  Developed Excel templates for billing, project costs, payroll, general ledger and financial reports.  Managed $400K-5OOK budget, payroll and taxes, W-2s/1099s, AP and AR, billing procedures, business correspondence, year-end income tax preparation, and project analyses.          Education        Metropolitan State College   Ôºç   City  ,   State      Bachelor of Arts    Psychology - Sociology                Graduate Level Studies              California State University   Ôºç   City  ,   State          Counseling Master's Candidate              Community College of Denver   Ôºç   City  ,   State      Small Business Bookkeeping: QuickBooks Pro. Colorado Mountain College (CMC), Aspen, CO
Desktop Publishing: QuarkXPress, Photoshop, Adobe Illustrator. CMC, Aspen, CO
Creative Writing, Graphic Design, Grant Writing, CMC, Glenwood Springs, CO
Paralegal Certification Courses: 30 Hours.           "
FINANCE,"         SR. FINANCE MANAGER       Summary     Finance professional with a successful track record of driving the financial planning cycle and transforming strategic goals into operational plans. Demonstrated ability to build strong financial models, improve processes and drive business results. Self-starter and creative problem solver. Passionate about building a collaborative environment and empowering people.        Experience      Sr. Finance Manager     Jan 2015   to   Sep 2015      Company Name   -   City  ,   State     Served as Global FP&A lead to VP of Finance in all planning related questions and communication with Corp FP&A. Led the Annual Global Field Quota plan setting process ($6B) including product hierarchy update, definition and communication of content requirements. Conducted in-depth analysis and provided recommendations to GMs, COO and CFO for meeting the company's strategic goals in terms of growth and profitability.   Led the Customer Operations Expense Planning process of $2B and re-allocated budget in accordance with top line changes. Successfully incorporated the sales commissions model by creating a unified data structure and input requirements. Achieved synergies and visibility for the team.   Led the Monthly Close, Forecast and Management Reporting processes and provided guidance and support to local Field FP&A teams. Drove and implemented an accelerated Monthly close process by 3 business days, that provided early visibility into final results and streamlined the decision making process for adjusting entries. Achieved <0.5% variance="""" to="""" forecast="""" in="""" q1'15="""" and="""" q2'15.="""" recognized="""" as="""" best="""" performing="""" fp&a="""" individual="""" and="""" received="""" the="""" cfo="""" gold="""" standard="""" award="""" q1'15="""">  ""in recognition of Role Modeling of Execution and Passion in Being Exceptional at the Fundamentals"" .   Managed the hiring and on-boarding process of two reports in headquarters and three individuals on other teams in Bulgaria. Developed a transition plan of reporting activities to offshore teams in order to scale operations.          Finance Manager     Jul 2013   to   Dec 2014      Company Name   -   City  ,   State     Developed an Expense Planning model for Customer Operations budget allocation of $2B. Established a global calendar and share point that drove better communication and collaboration across teams. Received Spot Award in Oct'14 and Excellence Award in Dec'14.   Created and established a standard Financial dashboard for Customer Operations to highlight performance and outline improvement areas. Provided recommendations to senior management for prioritizing investments, mitigating risk areas and improving performance.   Created and established a standard weekly Headcount dashboard for Customer Operations (8000+ employees) that streamlined the reporting process, drove timely hiring decisions, cost efficiencies and alignment with Corp FP&A needs.    Led the Field FP&A team in systems related projects such as Hyperion Planning/Essbase and Coupa implementations. Coordinated the team during the testing phase and provided consolidated feedback to systems team.   Initiated new events policy that helped streamline the criteria for revenue and expense recognition resulting in accelerated accrual submission, acurate reporting and better collaboration.           Sr. Financial Analyst     Jul 2012   to   Jul 2013      Company Name   -   City  ,   State     Finance Business Partner to the VP of WW Operations and VP of Strategy and Enablement and providing strategic financial support. Prepared and presented the monthly forecast, annual plan and mid-year plan update. Developed a Financial dashboard with KPIs for Quarterly Business Reviews to highlight performance and areas of improvement. Outlined action plans, owners and tracked execution.   Analyzed headcount direct costs and helped realize savings of $1.75M annually by shifting roles to offshore locations. Proposed and achieved other cost savings of $1.25M annually through contract renegotiation and prioritizing of activities.   Developed a Programs spend dashboard to track budget utilization, calculate monthly accruals and perform Actual to Budget variance analysis.          Sr. Financial Analyst     Mar 2010   to   Jul 2012      Company Name   -   City  ,   State     Direct report to a Sr. Director of Finance. Developed a monthly Forecast process and Annual Plan for Americas Field Sales (1,500+ employees). Prepared a KPI dashboard for Quarterly business reviews. Analyzed results and provided senior leadership with recommendations for improvement.   Developed and maintained a Headcount dashboard for weekly, monthly and quarterly reviews with senior leadership and recruiting team that helped track, forecast and analyze headcount changes and cost impact.    Implemented a new cost center structure to align the new segments, verticals and regions for management reporting purposes. Transitioned and maintained all legacy cost centers. Received MVP H2'11 award.          Expert Strategy Controlling     Jul 2006   to   Mar 2010      Company Name   -   City  ,   State     Prepared the 5-year Business Plan and Annual Operating Plan. Participated in portfolio review meetings and analyzed inputs for optimized product strategy. Incorporated external market analysis in business plan proposal and developed set of strategic goals and recommendations.   Prepared the Quarterly Forecast and Monthly Management Reports for CFO area and Actual to Budget variance analysis. Developed a fleet management analysis which resulted in a fuel efficiency program with annual savings of 0.5M EUR.Prepared Logistics outsourcing scenarios as part of restructuring plan and achieved annual savings of 1.25M EUR.   Participated in a 6-month rotational program in Marketing Controlling area and prepared Business Cases and ROI analysis.          Internship in Sales Channels Controlling Department     Apr 2004   to   Mar 2006      Company Name   -   City  ,   State     Prepared analysis, evaluation and review of sales activities with Partner sales team.  Responsible for preparing and presenting the quarterly commissions forecast, calculation of the monthly accruals and participated in audit reviews at year end. Performed Actual to Budget variance analysis and summarized results for management review.          Internship in Quality Management Systems Department     Dec 2001   to   Mar 2004      Company Name   -   City  ,   State     Implemented quality management systems and issued DIN ISO certification to eight mid-sized manufacturing companies. Deliverables included introductory presentations, training and process documentation.         Internship in Office Management     Jun 2000   to   Nov 2001      Company Name   -   City  ,   State     Responsible for managing the business correspondence, preparing sales agreements and providing customer accounting support.         Education      Master of Science  ,   Business Administration   May 2006     Technical University   -   City  ,     Germany    Principal Subjects: Financial Controlling, Marketing, Management and Tax        Languages     Fluent in English, German, Bulgarian (native).       Skills     Hyperion Planing, Essbase, SAP R/3, Oracle 11, SAP BPC, Business Objects, Sharepoint, MS Office.    "
FINANCE,"         SENIOR EXECUTIVE - FINANCE       Profile    To be part of an Esteemed Organization, that gives immense opportunities for growth and innovation thereby rendering satisfaction to self and to the employer by way of performance. Should see myself in a responsible position with massive work efficiency, which will increase the image of the organization. Aim for effective growth to strengthen the work location and work group in order to have maximum progress. Have a wonderful 6.5 years experience with corporate environment Sharp analytical ability and quick grasping capabilities Working as per given timelines for month end and year end activities Ability to understand the core issues and identifying the weak areas with a view to improve upon the same Have excellent organizational and management skills Effective communication skills       Skill Highlights          ERP Packages SAP ECC 6.0   Tally. ERP9  Operating System: Windows 95/ 98/ 2000/ NT/ XP	  Office Tools :MS Word, MS Excel, MS Power Point   Office 2000/2002/XP/2003              Accomplishments       Being a part of Accounts Payable team, streamlined the procedure and process of Custom duty, Air/Ocean Freight and clearing charges payments  Developed format for On Due and Overdue payments list, which is required for on time payments to creditors.  Awarded for resolving the overdue issues of major suppliers and making their account in current.  Constant appreciations from CFO and GM for ensuring prompt payments by clearing all the outstanding payment issues.  Appreciation from the functional head for assisting them in resolving the issues of the critical suppliers and ensuring prompt payments.  Developed payment tracker for on time vendor payments to Foreign and Local vendors  Developed GL guidelines and circulated to regional offices  Developed Manual BRS format to simplify month end close activities  Mass Upload JV to simplify month end close activities.        Experience            Senior Executive - Finance     08/2008   to   09/2015      Company Name           Resolving payment issues and ensures timely payment to the vendors (Including Local and foreign vendors)   Assisting all regional accountants for AP/GL/GR/IR related issues   Posting of all the admin related invoices like Rent, Electricity and Office Maintenance with cost centre allocation   Posting of import related invoices with Pan India business area   Acting as a single point of contact for related party payments and reconciliations   Working on GR/IR report and following up with the procurement and commercial team for non-receipt of invoice copies and resolving PO issues   General Ledger guidelines to be create and review on quarterly basis   Updating Forex rates in SAP based on RBI Website   GRIR Analysis and GRIR reporting and Clearing excess GRIR   To prepare for A1 for outward remittances with Invoice ,Original BOE, BL with all the supporting and submit to bank for making payment   Booking of customs duty, EDD and freight clearing invoices thru MIRO and normal booking   Booking of all the purchase related and statutory related invoices Sundry Creditors ageing analysis and submit the report to functional head   Posting of special GL entries like Down payment, Employee advance and Imprest Supplier advances ,down payment reconciliation and submit the report to functional head   Preparing Bank reconciliation statements   To account all petty cash expenses on daily basis and Prepare monthly petty cash statement for top up   Processing final settlement payments to resigned employees   Co-ordination and support to internal and external auditors for audit requirements          Accounts Executive     07/2005   to   07/2008      Company Name           Handling Petty cash on daily basis   Preparation of journal vouchers and commission statement   General ledger Reconciliation   Sundry debtors and creditors Analysis   Preparation Bank reconciliation statement on month wise   Inter Branch reconciliations   Monitoring branch Accounts   Maintain Fixed Asset register   Making vendor payments Preparation of  all kinds of MIS Reports   Internal audit to branches   Cash flow and fund flow preparation   Making Journal entries TDS, Service Tax, ESI & P F.  Monthly Book close activities   Receipts Vs Payment Analysis          Education      M.B.A  :   Finance    Manonmaniam Sundaranar University           Finance       Bachelor of Commerce            Master of Business Administration            B.com      Kamaraj College of Arts and science affiliated to Manonmaniam Sundaranar University                  Languages    English, Tamil, Arabic (Read & Write)      Personal Information    Age and Date of Birth      : 35 Years  - 24.05.1980
*Marital Status         	: Married      Additional Information      Personal Profile
*Age and Date of Birth      : 35 Years  - 24.05.1980
*Marital Status         	: Married  Nationality	     	  : Indian Passport Number 	  : L9870873 Declaration The above furnished information is true and correct to the best of my knowledge and belief. Place:									Yours Faithfully Date:									S.Mohamed Mohideen         Skills    Accounts receivables, Accounts Payable, AP, Arabic, Bank reconciliation, Book, Cash flow, English, ERP, ERP 9, Finance, Fixed Asset register, Forex, functional, General Ledger, GL, HR, Internal audit, logistics, MS Excel, Office, Office 2000, MS Power Point, 2000, Windows 95, 98, NT, MS Word, MIS, month end close, Operating System, payables, Procurement, Express, Read, reporting, Sales, SAP, Tax, TDS, Website, wise   "
FINANCE,"         ACTING FINANCE MANAGER         Summary     Innovative Accountant proficient in extracting financial data from various reporting systems and suggesting key operational changes.   Accommodating  [Job Title]  who effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude.  An accountant and analyst with more than 8-years, proven experience spanning over oil and gas services, manufacturing, and trading business. The experience is not limited to Financial & Management reporting, IFRS and US GAAP, Working Capital management, Cost control and reduction measures, Internal Controls, ERP system implementation and development(Oracle, Hyperion, and Quick Books), Statutory compliance, Payroll & inventory management, Business insight and support decision making, Planning, budgeting, forecasting, Capex control, Leadership and team management, dealing with banks, internal/external auditors & business lawyers, advising management on financial strategy, Commercial proposals and evaluation, risks coverage, Negotiating contract, dealing with client, Setting up new KPIs/Standards and measuring performance, due diligence, implementation of corporate policies and governance. Key Professional Skills Financial Reporting & Analysis (IFRS and US GAAP). Budgeting, Planning (Short, Medium and Long Term). System Development & Cost Controls. Project/Commercial evaluation. Prepare Activity Based Cost analysis for new and existing business venture. Internal Controls & Financial Audits. Controllership of Accounting Operations. Team Leadership & resource management. Bench Marking/Setting KPIs & Performance Measurement. ERP, MS Office, Power point, and advance Excel. Seeking a growth oriented career in accounting, finance, analysis, and planning where my professional knowledge, skills and experience can be effectively utilized.      Highlights           Analytical reasoning  Computer Skills * Advanced in MS Excel, Access, Word and Power point. * SAP financial accounting. * Oracle financials and Hyperion reporting. * Experienced in using Synapse, Citrix database, QuickBooks pro and QuickBooks Premier. * Warehouse Management System, On Base, Mainframe, and Ultriva (Inventory maintenance software). Seminars, Trainings & Workshops Attended:  Oracle Financial, Hyperion planning/consolidation.  CPE - certificates, for Rolling Forecast, Leadership in new age of Finance, and Delegation skills.  ABC Costing.  Certified in advance MS Excel.  ISO Quality Standards (OSHA).  First Aid & Safety.  Defensive Driving.       Analytical reasoning  Financial statement analysis  Budget forecasting expertise  Account reconciliation expert  Effective time management  Strong organizational skills  General ledger accounting            Accomplishments    Achieved  [number] % cost reduction by eliminating redundant processes. Formally recognized for excellence achieved in financial analysis, budgeting and forecasting.      Experience      Acting Finance Manager  ,   01/2011   to   Current    Company Name          Saudi Arabia, Bahrain, and Jordan. 2011-To - Present A multinational group involved in Drilling, Petro Chemicals, Well Services, Engineering, Mining, & Exploration/Production worldwide for Oil & Gas Sector. Working as Chief Accountant and reporting to General Manager, responsible for the following functions: Accounting Operation:  Prepare and analyze monthly, quarterly, and annual financial reports with executive summary.  Prepare consolidated financials, and comparative analytical reviews for all entities.  Monitor cash flow and report cash management report on weekly basis.  Maintain integrity of general ledger, including the chart of accounts.  Manage accounts payable, including daily invoice processing, and resolve payment discrepancies.  Monitor accounts receivables and developed strategies to improve AR turnover ratios.  Reconcile and analyze all ledger and balance sheet accounts, including bank reconciliations.  Review, investigate and correct errors and inconsistencies in financial entries, documents and reports.  Maintain fixed assets accounts and depreciation schedule.  Review month-end inventory, physical stock counts and variations.  Execute month end closing procedures and journal entries, including accruals, and prepaid accounts.  L/Cs, Bank Guarantees, arranging facilities for the various group companies.  Review Zakat/Sales Tax and withholding taxation.  Liaison with internal, external auditors, banks, and business lawyers.  Supervise the staff for effective and timely reporting.  Develop and maintain internal controls and concrete document management.  Review vendors' agreements, and track supplier pre-determine performance measures.  Ensure and validated inter-company transactions.  Develop Adhoc reports as require by the management. Accounting Analysis and Planning:  Perform cost analysis and evaluate profit margins of each business units.  Monitor performance and efficiency of the company.  Follow up on cost tracking, monitor and control correct cost allocation and proper recognition thereto.  Prepare budgets for short term and long term planning.  Prepare forecasting and comparative analysis to achieve financial goals.  Prepare costing model for new business, and Tender analysis for cost and profit evaluation.  Prepare comprehensive Activity Based Cost Analysis.  Conduct evaluations for cost reduction opportunities.  Ensure corrective actions are taken in view of analysis.  Participate in strategic planning, and formulating long-term business plans.  Generate monthly KPIs report, and assisted management in improving existing business standards. Major Achievements  Reduced cost by 400K USD over period of 2 years.  Won contract worth USD 500 Mn contract from ARAMCO, in 2014.  Developed internal reports to monitor & control the operating cost.  Brought receivables down from 120 to 65 days.  Implemented inventory management in ERP-Oracle Financials 12i.  Designed reports to have visibility of P&L to each unit level.  Determined basis for allocation of overhead cost to various cost centers and automated this in ERP.  Placed new KPIs, benchmarks & standardize cost to control/ improve.  Prepared 3, 5 and 7 years financial plans.  Worked as an Acting Finance Manager in absence of the Finance Manager, for a year. Other Special Assignments:  Involved in liquation process of MB-Jordan operation, and interacted with the client (British Petroleum, BP).  Compliance of Taxes and other regulatory requirements of government.  Demobilization of all assets from Jordan.          accountant  ,   01/2009   to   01/2011    Company Name          IN, USA 2009 - To - 2011 A corporation involved in trading business of supplying oil & gas and consumer products. Worked as an accountant, reporting to General Manager, with following responsibilities:  Posted daily sales and generate sales reports for month end closings.  Prepared cash deposit details and reconciled with bank.  Reviewed and approved all retail invoices, and posted all expenses.  Prepared detailed monthly inventory schedules, on average cost basis reconcile inventory account in systems to the general ledger.  Verified time card sheets and processed payroll, on weekly basis.  Prepared AR and AP aging analysis, and closely monitored cash flows.  Developed internal controls to secure all assets and inventory.  Reconciled all GL accounts and executed monthly financial accounts.  Generated and structured chart of accounts and all other templates required in Quick books premier.  Prepared sales tax returns on monthly basis.  Implemented Quick Books Premier and prepared customized chart of accounts and financial reporting.          Inventory and Supply Chain analyst  ,   01/2007   to   01/2009    Company Name          IN, USA 2007 -To- 2009 A diversified multinational HVAC industry involved in manufacturing, engineering, supply energy efficient technologies and innovative products and services for heating air conditioning systems and oil & gas sectors. Worked as Inventory and Supply Chain analyst, reported to Purchase Manager.  Coordinated and managed flow of materials into, through and out of the manufacturing process.  Solved inventory issues in cross-functional and multicultural environment.  Prepared forecast analysis of more than USD 10 million of inventory.  Adopted strategies to improve material flow and cost reduction.  Managed inventory turnover to inventory supply level.  Posted all transactions into the system.  Prepare month end adjustments and entered into the system.  Reviewed manufacturing production goals.  Assisted management in launching pilot projects.  Analyzed variance reports on month end.  Executed audit plans for all supplier agreements, ensuring contract compliance.  Tracked supplier performance metrics relative to KPIs.  Provided ad hoc analysis and special projects as required.  Involved in conducting physical inventory to maintain 100% accuracy. Other Special Assignments:  Worked with buyers in transition of suppliers, and prepared comparison forecasted reports with actual production.  Generated budgeted and forecasted reports for a pilot project of ISD compressors.  Evaluated Inventory of more than one million dollar, and reduced inventory cost by 200K.          Education      Bachelor of Science  :  Business, Accounting and Finance      Kelley School of Business, Indiana University          Bachelor of Science in Business Major: Accounting and Finance Graduated: August, 2010 Kelley School of Business, Indiana University, IN, USA        Certifications    CMA Certified in advance MS Excel.       Skills    Inventory, Accountant, Accounts And, Ar, Basis, Cash, Cost Reduction, General Ledger, Internal Controls, Of Accounts, Sales, Sales Tax, Accounting, Finance, Accounting Analysis, Accounts Payable, Accounts Receivables, Balance Sheet, Bank Reconciliations, Budgets, Business Plans, Cash Management, Closing, Concrete, Cost Analysis, Cost Tracking, Document Management, Employee Resource Group, Enterprise Resource Planning, Erp, Exploration, Financial Reports, Financials, Fixed Assets, Forecasting, Invoice, Journal, Liaison, Manage Accounts, Oracle, Oracle Financials, Petroleum, Receivables, Reconciliations, Strategic Planning, Taxation, Ap, Brand Marketing, Closings, Consumer Products, Daily Sales, Financial Reporting, Generate Sales, Gl, Invoices, Payroll, Premier, Prepared Sales, Quick Books, Quickbooks, Retail, Retail Marketing, Sales And, Sales Reports, Tax Returns, Trading, Ad Hoc Analysis, Adjustments, Air Conditioning, Audit, Compressors, Hvac, Manufacturing Process, Material Flow, Metrics, Million, Supply Chain, Access, Accounting Operations, Audits, Budgeting, Citrix, Cma, Cost Control, Cost Controls, Database, Due Diligence, Excel, Financial Accounting, Financial Audits, Gaap, Governance, Hyperion, Iso, Mainframe, Maintenance, Management Accounting, Ms Excel, Ms Office, Operations, Proposals, Quickbooks Pro, Sap, System Development, Team Management, Warehouse Management, Warehouse Management System, Word, Accounting And Finance   "
FINANCE,"         STUDENT FINANCE CONSULTANT           Summary    Customer service oriented individual with relevant work experience and integrity looking to further my career within the accounting industry. Over four years of work experience within student finance. Excellent communication skills including listening, telephone, written, and interpersonal. In-depth knowledge of financial aid/ financial analyst/ account management policies and procedures. Experience working with internal and external auditors in auditing, accounting, and regulatory compliance projects.
CORE STRENGTHS * Strong ability to communicate, explain and convince          *Careful attention to detail and data entry skills *Math and analytical skills          *Knowledge of basic accounting and auditing principles * Billing/ invoicing/ account reconciliation          *Intermediate level computer skills      Accomplishments       Bringing the student default rate down at the OmniTech Institute by confirming and updating contact information for every active student before they become inactive    Researched and resolved billing problems that had previously been missed.   ********** audits    Maintained accurate student account files and spreadsheets without error         Experience      Student Finance Consultant    July 2014   to   Current     Company Name   Ôºç   City  ,   State      Provided information, advice and assistance regarding the various types of financial aid available to students.  Analyzed student applications and determined eligibility for financial aid.  Performs duties in the areas of compliance, reconciliation, professional judgment and satisfactory academic progress Collect documents , manage, and maintain accurate student files without error Performed heavy customer contact regarding past due or delinquent account balances.  Prepare billing statements and informed current and former students of their financial obligations and options outside of title IV Audit student files and resolve concerns and discrepancies for matters related to assigned financial accounts.  Responsible for managing multiple tasks in a time-sensitive work environment Faxing, filing, data entry, and scanning.          Financial Aid Reporting Analyst    June 2013   to   June 2014     Company Name   Ôºç   City  ,   State      Conduct research and analysis of student financial data refunding both title IV and non- title IV overpayments and ineligible funds.  Accurately forecast and assess financial need(s) of students to ensure financial assistance meets their education goals.  Plan, monitor, and review student progress of course completion, evaluating results and financial aid eligibility Review financial aid and/or loan applications according to institution guidelines to minimize in correct funding Team work with school and home office administrators to ensure student credit balances are resolved accurately and efficiently Consistently demonstrate a general knowledge of company guidelines, processes, practices, and procedures.          Financial Aid Officer/Student Accounts    September 2009   to   November 2012     Company Name   Ôºç   City  ,   State      Provided information, advice and assistance regarding the various types of financial aid available to students.  Analyzed student applications and determined eligibility for financial aid.  Managed large paperwork caseloads, complete, manage, and maintain completed accurate student files without error Followed students through until graduation or inactive student status to ensure financial aid eligibity Informed current and former students of their financial obligations and options outside of title IV Teamwork with internal and external auditors in auditing, accounting, and regulatory compliance projects Prepare billing statements and informed current and former students of their financial obligations and options outside of title IV Prepare and process payment transactions Faxing, filing, data entry, and scanning.          Assistant Store Manager    August 2007   to   September 2009     Company Name   Ôºç   City  ,   State      Assisted the store manager in daily operation of the store (occasionally assuming store responsibility in his absence) Managed and maintained a full staff of sales floor, stock room, and overnight associates Ensured the provision of customer service on the sales floor Training, scheduling, interviews, payroll Cash handling, bank deposits, cash drawer management.          Front Desk Receptionist    January 2007   to   August 2007     Company Name   Ôºç   City  ,   State      Greet guests and patrons as they arrive Handle guest check-ins and check-outs appropriately Operate hotel switchboard, take calls and provide information and transfer calls Provide guests with room keys and call for bellboys Provide guests with directions around the hotel Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Professional work references available upon request.          Education      Microsoft Office Suite Course Completion Certificate   :     2015    Atlanta Metropolitan College                  Bachelors of Arts   :   Communications  ,   2006    Clark Atlanta University          Communications        Skills     academic, accounting, auditing, Balance, billing, Cash handling, credit, customer service, data entry, Faxing, filing, financial, funds, home office, managing, Microsoft Office Suite, next, payroll, processes, progress, research, sales, scanning, scheduling, switchboard, Teamwork, Team work    "
FINANCE,"         CORPORATE DIRECTOR OF FINANCE           Summary    Profit-focused Director of Finance, an expert in cost reduction, forecasting and budgeting. Highly effective at encouraging outstanding performance from team members and colleagues. Skills Budgeting and financial management	Superior time management Lean implementation		Exceptionally organized Advanced financial analysis			MS Excel expert         Experience      Corporate Director of Finance    April 2014   to   Current     Company Name   Ôºç   City  ,   State      Manage yearly budget process for Great Wolf Resorts.  Oversee quarterly production of board book which is distributed to executive committee and owners.  Analyze budgets, financial reports and projections for accurate reporting of financial standing.  Proposed and achieved cost savings by reducing labor and operating expenses.  Train and develop a group of analysts.  Assumed ownership of forecasting and strategic planning.  Developed annual budgets in collaboration with eleven properties and executive teams.  Identified and investigated variances to financial plans and forecasts by interpreting financial results.  Managed an annual budget that grew 22.9% in 2 years.  Forecast operating costs for projects by strategizing with VP of Finance, Regional Vice Presidents and Chief Operating Officer.  Hold two monthly calls with property director teams and Regional Vice President to review 30-60-90 day forecast and review previous month's P&L.  Managing team implementing a new budget and forecasting system.          Senior Manager of Finance    June 2013   to   April 2014     Company Name   Ôºç   City  ,   State      Implemented labor management system.  Manage financial analysts.  Created labor metrics to compare lodges and a dashboard to be published weekly to ensure lodges were operating efficiently and in a profitable manner.  Hold two monthly calls with property director team and Regional Vice President to review 30-60-90 day forecast and review previous month's P&L.          Senior Manager    November 2011   to   June 2013     Company Name   Ôºç   City  ,   State      Created a Key-Performance-Indicator Dictionary for expenses.  Wrote and taught 'Business Basics' with Manager of Training in an effort to improve each property's business acumen.  Worked with finance to create new forecast templates.  Hold two monthly calls with each property's director team and Regional Vice President to review 30-60-90 day forecast and previous month's P&L statements.          Operations Analyst    March 2008   to   November 2011     Company Name   Ôºç   City  ,   State      Implemented and ran monthly calls to review P&L's of each lodge with Regional VP, Corporate Director of Retail, Corporate Director of Food and Beverage, General Manager, and Director of Finance for each lodge.  Created pro formas for potential new companies or business ventures and worked with Vice President of Development to ensure new companies would be run in a profitable manner.  Implemented monthly reviews with new companies.  Reviewed financial statement of companies we were looking to acquire and made suggestions on ways to improve their profitability if we acquired company.  Created a Profit and Loss Statement for our Call Center along with a Forecast Income Statement and a 30-60-90.  Also put into place monthly P&L Review with call center and forward looking reviews of forecast to ensure that we were being as efficient as possible.  Reported and summarized information to CEO to be used in earnings Quarterly Earnings Call and Board Meetings.  Worked with our Marketing firms and provided them with information and made suggestions on media placement in each DMA, looked at booking trends.  Worked with Corporate Directors of each Department to develop addhoc reports when needed.          Budget and Reporting Analyst    February 2007   to   March 2008     Company Name   Ôºç   City  ,   State      Promoted to Budget and Reporting Analyst, a newly created position.  Worked with our Business Intelligence System, Datavision, to create a new way to budget and forecast.  Maintained Excel based forecasting templates and Income Statements.  Changed forecast and budget templates to help Directors of Finance at each Resort save 5-10 hours a month when forecasting.  Worked with each lodge General Manager and Director of Finance during budget season.  Put into place process of budget reviews between Regional Vice Presidents and General Managers of each lodge.  Worked with Corporate Director of Spa to develop and present a new way to pay Spa Technicians that would save each lodge 10% on wages and produce higher productivity.          Staff Accountant    May 2006   to   January 2007     Company Name   Ôºç   City  ,   State      Record inter-company journal entries, participate in monthly close process, track activity in balance sheet accounts and perform monthly bank reconciliations.  Interact with companies with whom GWR has joint ventures with to ensure accurate financials.  Worked as a team to start Dictionary of Expense Accounts.  Took on a more active role in monitoring of fixed assets.             August 2004   to   May 2006     Company Name   Ôºç   City  ,   State      Enter payments into system, cut checks communicate with vendors, and review weekly aging.  Cut five hours of work per week through better organization of Accounts payable.  Identified areas of opportunity for savings and helped follow through on procedures to keep spending under.  control.          General Manager    August 2002   to   July 2004     Company Name   Ôºç   City  ,   State      Promoted to Regent Street McDonalds to improve its rating of F to an A.  In August 2002 Regent Street McDonalds had decreasing sales; its yearly net sales were $1.65 million.  In August 2003 its sales had an increase of 8%; by July 2004 it had another sales increase of 3%.  Supervised 40 new crewmembers and new nine managers.  Over saw hiring, training, and firing of employees.  Did annual reviews on all managers and supervised crewmembers' review.  Prepared yearly budgets, these budgets were reviewed and updated monthly.          Education      MBA   :   Accounting  ,   1 2009    Lakeland College   Ôºç   City  ,   State      Accounting        Bachelor's Degree   :   Accounting      Upper Iowa University   Ôºç   City  ,   State      Accounting        Skills    Accounts payable, Analyst, balance sheet, bank reconciliations, book, budgets, Budget, Business Intelligence, Call Center, Finance, financials, financial, firing, fixed assets, forecasting, General Manager, hiring, Director, Managing, Marketing, media
placement, Meetings, Excel, Profit and Loss, reporting, Retail, sales, strategic planning   "
FINANCE,"         HUMAN RESOURCE/ FINANCE ANALYST           Summary    Human Resource Professional:  Seeking a challenging position that will allow me to grow professionally, which requires me to utilize my strong educational, organization, and excellent interpersonal skills.      Highlights        Microsoft Office Suite (PeopleSoft, Outlook,Word, Excel, Power Point, Publisher).              Experience      Human Resource/ Finance Analyst    June 2013   to   Current     Company Name   Ôºç   City  ,   State      Provide support to Columbia University community by providing excellent customer service via telephone, email and the self-service system.   Responsible for resolving customer/ employees problems related to Human Resources, Payroll Labor Accounting transactions, Data, JACS and RAPS applications and Finance.  Utilize a variety of systems such as PeopleSoft HCM and other programs used throughout the university.  Answer calls in a professional matter, resolving them directly or redirecting them to appropriate department.   Responsible of researching and resolving client request and logging all calls in a web incident form. Follow-up with incidents not immediately resolved.   Work with HRPC, Payroll Operations, Payroll Labor Accounting, Accounts Payable, Vendor Management, and Purchasing among other departments to resolve incidents, recommend solutions and process any changes.  Serve as a resource for HRPC staff providing guidance and assistance when appropriate.  Provide accurate trending data; representing the university factually and professionally.  Knowledgeable of Columbia University's Human Resource policies, Hiring and recruiting, Workplace notices, Labor Laws, and other essential information.           Human Resource Supervisor/Hiring Specialist     June 2011   to   April 2013     Company Name   Ôºç   City  ,   State      Responsible for supervising a group of over 120 employees and clients.   Responsible for recruitment of employees, contractors, per-diem and interns.   Responsible for employee development, employee evaluations and relations.   Conducted all orientation trainings for new employees and meetings.  Composed and distributed all relevant employee memorandums. Appraised productivity, handled employee grievances or complaints, and disciplined employees.   Coordinated background screenings on all potential employees, per diem and contractors.  Complied with state, federal and local employment legislation laws.   Coordinated the placement of client with Targeted Case Manager (based on agency guidelines).  Worked closely with staffing agencies throughout Osceola and Orange County.   Maintained accurate client files and personnel files. Processed and filed documentation accurately and in real time.   Provided accurate trending data; represented the company factually and professionally in facility audits, etc.   Handled the duties of accounts payable, accounts receivable, and duties of payroll department. Processed all Medicaid and HMO Billing.  Oversaw and tracked the company benefits plans and researched new benefit plans.  Assisted with administrative duties as directed by the Director.           Case Manager/ Counselor    June 2009   to   June 2011     Company Name   Ôºç   City  ,   State      In charge of 80+ cases for women and families in the homeless  shelter system.  In charge of interviewing clients and doing their admission assessment.  Worked closely with housing and employment specialists in helping clients obtain employment and permanent housing.  Worked with various staffing agencies for client recruitment (NY Staffing, Access Staffing, Work Force 1 etc).   Conducted all Employment Training and employment workshops.  Worked with Dress to Success to help clients dress properly for job interviews.    Responsible of overseeing specific investigative cases, particularly those with ACS cases or Domestic Violence.  Provided immediate crisis response services on call 24/7  Provided crisis avoidance management and training.   Interpret legal documents; wrote reports, reference letters and professional correspondence for clients.             Education      Masters   :   Human Resource Management  ,   2015    DeVry University   Ôºç   City  ,   State       Human Resource Management         Bachelor of Arts   :   Spanish Communications  ,   2009    Le Moyne College   Ôºç   City  ,   State       Spanish Communications         Keller Graduate Management School                Languages    Fluent in both Spanish and English      Skills    academic, Accounting, accounts payable, accounts receivable, administrative, arts, agency, benefits, Billing, clerical, conflict resolution, counseling, client, clients, excellent customer service, database, documentation, e-mail, email, employee relations, English, Human Resource, Human Resources, legal, Director, Excel, exchange, Microsoft Office Suite, Outlook, Power Point, Publisher, Word, Payroll, PeopleSoft, personnel, policies, progress, quality, real time, recruitment, researching, Spanish, supervision, telephone, phone, employee development, typing, workflow   "
FINANCE,"         SENIOR MANAGER -NATIONAL SALES FINANCE           Executive Profile     Ambitious [Job Title] who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.       Skill Highlights         Skills Office software: MS Word, Excel, PowerPoint, Access Systems: Solar, Business Objects, PC Links General Ledger, FCI, FC Links, FEC, CORE, SAM               Professional Experience      Senior Manager -National Sales Finance    April 2005   to   Current     Company Name   Ôºç   City  ,   State      Manage Consulting Services Group Money Manager reconciliations.  Control National Sales revenue & expense accruals and deferral.  Manage Litigation reserves and Legal accruals.  Supervise month end close, balance sheet reconciliations, variance analysis and audit requests. Coordination of projects and production issues with FA Compensation Information Technology  Organization & implementation of new product within FA Compensation Dept.  Redefined & improved SOX controls and implemented self assessment of these controls  Administer all FA Compensation security entitlements  Manage Financial Advisor Trainee Compensation   Managed team of 3 of professionals.         Vice President-Wealth Management Controllers    January 2010   to   Current     Company Name   Ôºç   City  ,   State     Strengthened company's controls by managing the implementation of introducing broker to single broker dealer.         Senior FC Compensation Specialist    October 1997   to   March 2005     Company Name   Ôºç   City  ,   State      Review Amortization entries processed for Special Compensation & Deferred Compensation Programs  Balance sheet review and sign-off for Special Compensation loans & Deferred Compensation awards  Prepare Department Sarbanes Oxley control document and associated Risk Controls Assessment matrix  Team project leader in the conversion of Compensation feeds to new People-soft platform Maintain general ledger payroll accounting department mapping table  Work with Payroll Systems Support Team on service requests for any GL system modifications  Establish, delete, and change name of GL accounts within the payroll accounting monitor centers  Benchmark analysis of GL Accounts for payroll and tax accounting monitor centers  Contribute to ongoing development of a web based system for tracking Special Compensation Loans  Generate payroll feeds for special compensation income, taxes and inputted interest updates  Analyze and review monthly and semi-monthly payroll feeds to the general ledger  Monthly analysis of fringe calculation and eligible earnings for SB, Citibank, and Associates First  Coordinated and produced audit schedules for internal and outside auditors  Analysis of quarterly CAP dividend payments for all legal entities and posting entries to retained earnings  Prepare daily trial balance reports for review and analysis of GL accounts for Payroll accounting  Review all balance sheet schedules prepared by the Payroll Accounting Group  Daily review of margin activity for various accounts and the feed to the general ledger  Responsible for all P&L inquiries related to payroll feeds Monitored Front End Control (FEC) of Product Area feeders sent to the CORE commission system  Communicated back to Product Areas on rejected and warned transactions for analysis and review  Worked with Product Areas on development and maintenance of FEC feeders  Prepared monthly control book reports and distributed to RFCC Mgmt, SB Controllers, and PCG admin.  CORE commission system maintenance for blotters, departments, regions, FC numbers and GL accounts  Reviewed and tested system enhancements/changes resulting from PCG commission policy changes  Reconciliation of payable account for Citibank Private Bank gross production  Supported FC Compensation Specialists with Business Objects and commission system related inquiries Daily trade review of prior business day's activity to ensure compliance with retail commission policy  Processed account overrides and FC number overrides as approved by PCG Administration  Reviewed and input various gross journal, net adjustments and Sales Assistant arrangements  Ran adhoc business object queries for research to inquiries received from SB branch offices          Intermediate Accountant - Account Executive Compensation Dept    May 1989   to   September 1997     Company Name   Ôºç   City  ,   State      Generated and analyzed gross commission revenue reports for senior management  Was responsible for calculation of Branch Manager Incentive Compensation (MIC)  Monthly analysis of general ledger entries to identify and resolve variances from preceding months  Administered the organization of a complete procedures manual for the department          Education      Business Administration   :   Accounting      Pace University   Ôºç   City  ,   State  ,   US    Pace University, New York, NY Majored in Accounting / GPA: 3.60 Degree: Business Administration, Dec '98 Series 7 and Series 63         Certifications    Series 7 and Series 63      Skills    Compensation, Sales, Balance Sheet, General Ledger, Audit, National Sales, Account Executive, Accountant, Executive Compensation, Litigation, Month End Close, Reconciliations, Sales Revenue, Variance Analysis, Gl, Sarbanes Oxley, Sarbanes-oxley (sox), Loans, Adjustments, And Sales, Arrangements, Journal, Retail, Retail Marketing, Sales Assistant, Accounting, Account For, Front End, Maintenance, Reconciliation, Finance, Security, Sox, Accounts And, Accounts For, Mapping, Payments, Payroll, Payroll Accounting, Posting, Systems Support, Tax Accounting, Topo, Web Based, Deferred Compensation, Access, Excel, Ms Word, Powerpoint, Word, Series 6, Series 7   "
FINANCE,"         HEAD OF ACCOUNTS AND FINANCE           Summary     Flexible Accountant who adapts seamlessly to constantly evolving accounting processes and technology. Adept at budget forecasting, financial reporting and corporate tax planning.       Highlights          Financial statement analysis  Understands foreign tax reporting  Budget forecasting expertise  Adobe software proficiency  Effective time management  General ledger accounting  Flexible team player  Cash-flow report generation  Public and private accounting  Cost accounting  General and tax accounting  Account reconciliations  Proficient in Microsoft Office  Knowledge of Sage  Proficient in SAP  ERP (Enterprise Resource Planning) software  QuickBooks              Accomplishments      Payroll Assistance ¬†   Assisted with payroll preparation and entered data into cumulative payroll document.     Reporting    Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity    Employee Management ¬†   Liaised with HR department to establish employee benefits, training, payroll and termination procedures    Accounting Skills ¬†   Operated computers programmed with accounting software to record, store, and analyze information.     General Ledger Accounts ¬†   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.    Increased compliance for the cash management department by aiding in internal and external audits.  Researched and resolved billing problems that had been previously missed.       Experience      Company Name     October 2013   to   Current     Head of Accounts and Finance   City  ,   State      Basic Function: ¬†    ¬†   I'm always accountable for the accounting operations of the company, to include the production of monthly financial reports, maintenance of an adequate system of accounting records, and a comprehensive set of controls and budgets designed to mitigate risk, enhance the accuracy of the company's reported financial results, and ensure that reported results comply with generally accepted accounting principles or international financial reporting standards.    Principal Accountabilities:  ¬†    ¬†   Management ¬†   Maintain a documented system of accounting policies and procedures  Manage outsourced functions  Oversee the operations of the accounting department, including the design of an organizational structure adequate for achieving the department's goals and objectives  Oversee the accounting operations of branches (Freetown, Kenema, Kono and Kailahun) especially their control systems, transaction-processing operations, and policies and procedures.  Mitigating risk for cash handling from Bank to Rural areas disbursing centers  Handling project finances, reporting and accountability within the company  Maintain company's PPE register and disposal     Transactions ¬†   Ensure that accounts payable are paid in a timely manner  Ensure that all reasonable discounts are taken on accounts payable  Ensure that accounts receivable are collected promptly  Process payroll in a timely manner  Ensure that periodic bank reconciliations are completed  Ensure that required debt payments are made on a timely basis  Maintain the chart of accounts  Maintain an orderly accounting filing system  Maintain a system of controls over accounting transactions  Processing commission to agents (VCs) and second payment (Premium) to farmers is done proportional to the weight of coco procured in that month     Reporting: ¬†   Issue timely and complete monthly financial statements  Ensure the upload of monthly financial reports to SAP accounting software is done in timely  Lead and Coordinate the preparation of the corporate annual report  Recommend benchmarks against which to measure the performance of company operations  Calculate and issue financial and operating metrics  Manage the production of the annual budget and forecasts  Calculate variances from the budget and report significant issues to management  Provide for a system of management cost reports purposely for cost control by the project managers and other stakeholders.  Provide financial analysis as needed, in particular for capital investments, pricing decisions and company performance     Compliance: ¬†   Coordinate the provision of information to external auditors for the annual audit  Coordinate the provision of information to Government revenue authorities in regard to past financial statement  Monitor debt levels and compliance with debt covenants  Comply with local, state, and federal government reporting requirements and tax filings  Coordinate the provision of information to other stakeholders who finances the implementation of the projects within the company like AECF, IFAD, and Social Projects.      Certification (Rainforest Alliance, IMO control) :    Participating with operation department for improving infrastructure of field activities   Crop traceability from smallholder farmers to overseas customers  Crop flow from smallholder farmers to the point of sale  Crop Grower lists/farmer lists  Farmer data spreadsheets (no. of coco trees per hector, contracts)    Establishing new buying posts (BPs)  Establishing Geo-traceability of farms  Establishing a binding agreement with those (agents-village coordinators            Company Name     December 2010   to   October 2013     Senior Accountant   City  ,   State      Duties and Responsibilities    Working with Pivot tables to coffee & cocoa books from different branches  Reporting program expenses and budget in form of TTs requests to abroad directors  Manage financial matters and procedures in project implementation  Preparing payment requests/vouchers and cheques for payment  Preparing weekly reports on the trend of the debt levels with banks.  Preparing weekly fund sheet Report (a detailed cash flow).  Preparing, Posting and Reconciling Main Books in the system.  Preparing the schedules for the two companies of all sales (both direct export and local sales).  Preparing, reconciling and posting to the system, monthly payroll, payroll journals and statutory computations and remitting of SDL, NSSF, PAYE, W/Tax.  Preparation of monthly Bank (for HO & Branches) and Intercompany reconciliation statements and posting all those variances to the syste  Exchange rate controlling when dealing with foreign currencies against functional currency  Making thoroughness and tightly monitoring of the Receivables from debtors by telephone, email, and some time by physical appearance.  Participating in all preparatory andreviews of the final accounts  Responding to External & internal auditors during auditing and as well as to TRA queries regarding to the companies past accounts submitted.  Stock Valuation, Physical Stock verification and Movement of stock  Calculations of VC, and Agents Commissions plus premiums and District Levies           Company Name     June 2009   to   December 2010     Accountant   City  ,   State      Duties and responsibilities: ¬†    Maintaining staff imprest records and retirement (IOU issued & IOU retired) as well as staff loans & Salary Advance register  Reconciliation of Circulation debtors, Advertisement debtors, Suppliers and Petty cash ledgers  Monthly reconciliation of Bank Statements with the Bank books in the systems and preparing Banks reconciliation Reports and investigating and resolves any un-reconciled differences  Monthly VAT computations and filing returns to TRA   Maintaining fixed Assets Register, Manage depreciation from Fixed Assets register by setting up depreciating schedule, register the acquired Assets and post depreciation.  Preparing Monthly Sales Performance Report for Upcountry and Local Representatives  Transfer of cash & cheque from main cash / receipts control account to pettycash and banks in Tally and Pastel  Preparing, verifying, processing and issuing expense vouchers and posting to the systems  Daily Freight charges of newspapers to upcountry representatives  Upcountry monthly Retainers fees  Weekly correspondence fees  Advertisement commissions  Data entry of advertisement transactions in Tally & Pastel                             Advertisement invoices (sales invoices)                            -Advertisement receipts (sales receipts)                            -Circulation receipts (sales receipts)                            -Credit note from circulation debtors          Company Name     August 2008   to   June 2009     Trainee   City  ,   State      Duties and Responsibilities: ¬†    Prepare payments  Prepare regular reports on revenue, expenditure and tax returns;  maintain and reconcile the direct debits accounts in the systems;  Prepare invoice and bills;  Prepare bank reconciliation statements;  Disburse cash and cheque payments;  Post transactions in a computerized accounting system;  Reconcile debtors and creditors records          Education      Tanzania Institute Of Accountancy     2012       Post Graduate Diploma in Accountancy  :   Accounting    City  ,   State  ,   Tanzania            Institute Of Finance Management     2008       Advanced Diploma in Accountancy  :   Accountancy    City  ,     Tanzania     Accountancy         Minaki High School     2001       Advanced Certificate of Secondary Education  :   Science    City  ,     Tanzania             Tosamaganga Secondary School     1998       Certificate of Secondary Education  :   Science and Arts    City  ,     Tanzania            Interests     Gardening Trees       Languages     Swahili   English       Skills      Project Reporting   Accounts payables & receivables,   Auditing, Data entry,   Internet  Exchange rate control,   Microsoft Proficiency: Word, Spreadsheets, Outlook, Power Point   Payroll processing,   Accounting software: Quick Books, Sage Pastel, SAP ERP, TAS Books, TALLY,   Research  Account reconciling  Financial Reporting  Management Accounting  GAAP  IFRS  Forecast Vs Actuals for weekly and monthwise         Additional Information       Volunteering Experience      Trainer at Mabibo Teaching Center -  Assist those who don't have entry criterion as a requirement for joining high school level    "
FINANCE,"         SENIOR ACCOUNTANT / FINANCE CONTROLLER       Summary                    Aim to work for a progressive organization in a growth oriented position that gives enough scope to sharpen my skill accordingly to the latest demands at the same time to work towards the growth of the organization and To seek challenging avenues where, my knowledge and experience matches with the organization's growth and to continue for the achievement of organizational goals with the betterment career prospects.       Highlights          MS-Word, MS-Excel.  Windows.  Internet  Software & Hardware  tally  peach tree  manual accounting  leadeship       Well knowledge in Complete ERP system ,  Working closely with the Accounting modules as per business rules.   Ample to knowledge on basic computer applications use full in the day-to-day office administration  Created and maintained an efficient communication system within the assigned department, and across other departments.  Well knowledge in various accounting software's             Accomplishments      Title                           :   a study on working capital management   Client                          :   ULCCS Private Limited (45 Days Duration 2012)  Description                : The project entitled ‚ÄúA Study on working capital management‚Äù is a study of various aspects related to the company and its peer groups,which includes the fund holding statement, income statement, balance sheet and key financial ratios. A variance analysis is been done to know the financial performance of the company.       Experience            Senior Accountant / Finance Controller     Nov 2013   to   Aug 2015      Company Name         Responsible in the safeguard of the company's revenue by ensuring that products and services and well marketed to our existing clients Covered all type of concerned duties include data entry Bank reconciliation, debtors and creditors reconciliation Keep the company documents and data as confidential Handling petty cash book Managing accounts receivables and payables Review of accounts and statements periodically Maintaining payroll Invoicing LC Preparation and Invoice Factoring and Payroll administration with salary for employees,in tally & excel.         Internal Auditor     Feb 2010   to   Jul 2011      Company Name         Performs administrative clerical duties Ensures adequate monitoring of supplies and all materials required, and ensured their proper inventory Responsible in the safeguard of the company's revenue by ensuring that products and services and well marketed to our existing clients Ensure suppliers and other parties are paid on time Covered all type of concerned duties include data entry Bank reconciliation, debtors and creditors reconciliation Review of accounts and statements periodically Maintaining payroll Keep the company documents and data as confidential Handling petty cash book Maintenance of accounts file, ensuring accuracy and completeness Managing accounts receivables and payables Co-ordinate with banks.         Assistant accounts clerck/Document Controller     Jan 2008   to   Jan 2010      Company Name   Ôºç     State     In charge in the recording filling personal data of every staffs in the Bank Maintenance of accounts file, ensuring accuracy and completeness Managing all type of files Handling petty cash book Covered all type of concerned duties include data entry Bank reconciliation, debtors and creditors reconciliation Review of accounts and statements periodically Prepared supporting documentation for auditing whenever customers or auditors required.         Education      M.COM ( Master of commerce)  ,   commerce   2013     madras university    Ôºç   City  ,   State  ,   india    affiliated to madras university 2013,chennai,india.(distance education),and specialised into commerece.        MBA  ,   finance & marketting   2013     karpagam university college   Ôºç   City  ,   State  ,   India    successfully completed 2011-2013 the batch,specialized into finanace and marketting.        B.com(Bachelor of commerce)  ,   commerce   2010     calicut university   Ôºç   City  ,   State  ,   India    specialized into commerece.        Accounting software's Certifications  ,   proffessional accounting   2009     IPA   Ôºç   City  ,   State  ,   INDIA    GPA:   GPA: 7.2    GPA: 7.2        MBA            Certifications      Diploma in Business Proffessional Programmer ('O'level)  ¬†  Duration          :1 Year   Platform		: windows  Under		: Certified by Doeacc society Govt  Of India- Business professional      programmer('O'level) (Under AICTE-DIT Scheme) Description 	: The objective of the course was programming the computers and solving problems.    Title                 :Microsoft Office  ¬†  Duration		: 6 Month   Platform		: windows   Description 	: Completed Office automation including ms-office and excel     Title:  Professional accounting   Duration 	: 6 Months  Platform 	: windows   Accounting practice : Practical Accounting - Certified by CPA (in IPA vatakara).  ¬†  Description : Complete Manipulation of accounting softwares and manual accounting .        Languages    English, Malayalam,hindi and Tamil,
(Read &Write)          : 	English, Arabic, Hindi, and Malayalam.      Personal Information     Date of Birth: 14-05-1987  Marital Status                                  :Engaged.  Permanent Address                       : Rabiyas house,                                                           Vatakara-beach (PO),                                                           kozhikode, kerala-676506.  Nationality                                     :Indian.  Languages Known:  (Speak)                                          : English, Malayalam,hindi and Tamil,   (Read &Write)                                : English, Arabic, Hindi, and Malayalam.  Current Location                           : Doha Qatar  Driving Licence                             : Indian  Passport No                                  : J1888069.  Visa status                                     : yearly work visit  Qatari Id No                                   : 28735642209         Additional Information      Highly Committed & Positive attitude  Self Confident and Dedicated   Diligent worker   Result oriented in given time  Adaptable to any environment  Carries Valid indian Driving Licence  Ability to face challenging responsibilities.  Strong positive attitude and quick adaptability and flexibility with work.  Self-starter and seeks new challenges and responsibilities.  Ability to work both independently and as part of a team with professionals at all levels        Skills      Academic,   Accounting,   Accounting software,   accounts receivables,   administrative,   auditing, balance sheet,   Bank reconciliation, basic,   book, clerical,   Hardware,   computer applications,clients,   data entry, documentation,   ERP, ERP 9, filling,   financial,   inventory,   Invoicing, Managing, materials,   MS-Excel, excel,   ms-office, Microsoft Office,   Windows, MS-Word, office administration,   Office automation, payables, Payroll,   PEACH TREE, Peachtree, Programmer, programming, Read, recording, Scheme, type, variance analysis     "
FINANCE,"         FINANCE MANAGER / PLANT CONTROLLER       Summary     Ten years experience with high-volume manufacturers, demonstrating leadership and strong project management execution skills. Instrumental in reducing labor and overhead $2.5 million and contributing to operational goals and business profit.  Strengths include financial reporting, forecasting, budgeting process and internal control.       Highlights          A highly motivated and educated, goal and success orientated individual with over ten years of professional work experience within the US and China, of which eight years are with Reckitt Benckiser (Fortune #160) and Regal Beloit (Fortune #713)  Profound knowledge of management accounting, cost, inventory accounting, and familiarity with General Accepted Accounting Principles (GAAP)  Strong organizational, analytical and interpersonal skills with keen attention to detail and   Played a key role in the core management team and expanded roles supporting IT and supply chain functions         Strategic and financial planning expert  Business performance improvement  Knowledge of GAAP guidelines and SOX Compliance  Certified Public Accountant (CPA)  Oracle / JDE /Global Shop  Proficient in Microsoft Office  Thrives under pressure  Solution-oriented  Staff leadership and development  Goal Focusing/motivation   Flexibility and adaptability: Adapt to the changes             Accomplishments     Cost Reduction   Established and coordinated a robust plan for the control of operations including period financial results and variance analysis, expense budgets, cost standards, together with necessary controls and procedures to effectuate the plan both short and long term, drove $2.5M annual savings on both labor and variable overhead.   Gross Margin Improvement    Improved margin accuracy, and drove gross margin 3.6% year-over-year increase   Provided accurate variance analysis to sourcing team, operation teams for variance and spending control  Analyzed gross margin by customer, gave valuable feedback to  sales team for strategic planning and margin improvement    Inventory Control   Lead annual physical inventory, identified discrepancies, decreased finished goods inventory cycle count by over 50%.  Coordinate with material team with inventory control and assisted the plant reaching lower days inventory outstanding (DIO)   Team Contributions   Expanded roles and provided support in IT, supply chain functions  Work under pressure with limited resource and time   Provided valuable insight and support important decisions to senior managers   Leadership: truly respected the peer, provided guidance to achieve the goals and stepped in where they needed support.         Experience      Finance Manager / Plant Controller     Nov 2013   to   Current      Company Name   Ôºç   City  ,   State     Replaced prior CFO prior to Regal acquisition.  Led key initiatives and re-established the credibility of finance team, and played a key role in the management team.  Improved margin accuracy, and drove gross margin 3.6% year-over-year increase (COGS reduction);   Led obsolete inventory review and drove significant reduction; also assisted sourcing team improved DIO reduction   Provided reliable and timely project by project expense, capitalization, amortization and spending data for all departments.  Prepared monthly and quarterly forecast, as well as annual operations planning, including top line sales, capital expenditure, variable cost projects (4-6% year over year reduction), SG&A and business three year long range planning.  Improved finance closing process and shorted closing duration by 1-2 days and closed 7 gaps and added 5 control procedures to ensure monthly financial reporting accuracy  Provided accurate and timely reports to mechanical finance group   Expanded roles and provided support in IT, supply chain functions          Plant Controller     Jan 2011   to   Dec 2013      Company Name   Ôºç   City  ,   State     Manage financial and accounting functions for the manufacturing plant generating annual external sales $65M and internal sales $35M. Accountability extends to financial reporting, products profit and operating expense analysis, capital project planning, and inventory control.  Established and coordinated a robust plan for the control of operations including period financial results and variance analysis and explanations, expense budgets, cost standards, together with necessary controls and procedures to effectuate the plan both short and long term.  Prepared monthly financial reviews and submitted financial reports, on a timely and accurate basis.  Strived continually to improve financial reporting, forecasting and budgeting process, and standardized work. Lead HVAC operation finance team to create standard operating procedures (SOP) and job instruction breakdown (JIBs) on annual budgeting process.   Continuous improvement and the pursuit of ""work faster and smarter"" are some of the core values to Springfield finance team.    Selected Contributions: ‚àí  ¬†   Communicated the opportunities and threats from forecast and assisted the management team making decision and taking actions, so the plant achieve $7.8 M operating margin, 3% higher than annual operating plan. ‚àí   Analyzed and supported the plant manager to execute one shift platform in the plant, which drove $2.5M annual savings.  Lead annual physical inventory, identified discrepancies, decreased finished goods inventory cycle count by over 50%.  Ensure the internal control at the plant level is operating effectively and accounting department is in compliance with corporate initiatives and accounting standards (US GAAP). ‚àí   Worked with engineering manager on variable cost productivity projects and led financial analysis to achieve $2.8M savings vs OP plan $2.1M.         Senior Financial Analyst     Jan 2007   to   Jan 2011      Company Name   Ôºç   City  ,   State     Tracked and provided business leaders North America inventory reports of all plants and logistics centers  Assisted the plant controller with $100M operational budget planning, including labor, variable overhead and fixed overhead. Lead cost allocation project for annual standard cost roll up.  Ensured implementation of company cycle count policy - monthly meetings with operations on adjustments, audits of counts on a quarterly basis, monthly tracking and validation of count program, and quarterly audit of finished goods inventory.  Selected Contributions: ‚àí Closed, maintained and reconciled the plant general ledger ‚àí Analyzed variances on the monthly basis and tracked variances against forecast and reported deviations and gaps to the management team ‚àí Coordinated with engineering manger to conduct fixed assets audit and accelerated calculation. ‚àí Conducted post audit review on capital spending projects. ‚àí Oversaw the monthly closing process and report the plant performance and identified possible cost saving opportunities         Marketing Manager     Jan 1998   to   Jan 2000      Company Name   Ôºç   City       Shanghai, China  Attained sales of 1.3 million US dollars in year 1999 and helped company establishing and growing profitable business  Developed strategic marketing planning, created new markets and expanded customers base  Led the projects from initiating relationship with customer, developed the project with IT team through the end of project completion.         Education      Master of Accountancy  ,   Accountancy   2011     Missouri State University         Certified Public Accountant Green Belt Trained in Lean Six Sigma (2011) Master of Accountancy - Missouri State University       B.S.  ,   Accounting    Missouri State University         B.S., Accounting - Missouri State University         International Finance and Accounting, Business    Amsterdam Business School         International Finance and Accounting Studies - Amsterdam Business School, Holland       B.S.  ,   English    Shanghai International Studies University   Ôºç   City  ,     CN   B.S., English - Shanghai International Studies University, Shanghai, China       Certifications    Certified Public Accountant      Skills      Budgeting, Forecasting,  Financial Analysis, Financial Reporting,    Cost Accounting, Variance Analysis, Cost Reduction, Standard and Actual Costing, GAAP, Hyperion  Continuous Improvement, Inventory Control, Six Sigma trained  Certified Public Accountant  Results-Oriented Mindset, work under pressure, accountability, adaptability, team player, energized and motivated, excellent interpersonal and communication skills.      "
FINANCE,"         FINANCE CUSTOMER CARE REP LEAD         Summary     Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and the ability to communicate with individuals at all levels.       Highlights          Microsoft Office 2010  Microsoft Project 2007  Sage Timberline Accounting  Yardi Voyager  Microsoft Office 2010 Suite  Sage Timberline Office  Yardi Voyager  Payroll expertise       Fair housing mandates  Knowledge of leasing and market conditions  Multi-family property management  Strong organizational skills  Sharp problem solver  Training manual contributor  Dedicated to process improvement            Accomplishments     Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives.       Experience      Finance Customer Care Rep Lead  ,   05/2012   to   Current    Company Name   Ôºç   City  ,   State     Created new processes and systems for increasing customer service satisfaction.  Developed highly empathetic client relationships and earned reputation for exceeding customer expectations.  Cross-trained and provided back-up for other customer service representatives when needed.  Resolved customer/vendor issues timely and accurately   Worked under strict deadlines and responded to customer/vendor requests with in 24 hour SLA.  Interacted with vendor to follow-up on payment statuses and expedited resolution of payment issues.  Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.  Processed credit card payments for customers.  Created training materials to be used by new hires and as cross training aids for other members of the Finance team.         Payroll and AR Manager  ,   05/2010   to   01/2012    Company Name   Ôºç   City  ,   State      Manually process all time cards into the payroll system and clarify any errors for approximately 250+ employees as well as manage payroll of 40 salaried employees.  Submit certified payroll to clients verifying all federal guidelines are followed.  Executed accounts receivable reporting enhancements and reconciliation procedures.  Helped implement biometric time card system.  Prepare all monthly AIA construction billings and special clients forms based on work performed and send to client.  Make collection calls on all billings submitted and project payment dates.  Prepare and update monthly collections report and daily cash collections for Senior Management.  Attend all pre-construction meetings for verification of accounting contact information, billing forms, and tax exemption status/certificates.  Process weekly payroll, payroll taxes, 401K payments using Sage Timberline Accounting software.  Deposited third party checks.          Assistant Site Manager  ,   06/2009   to   01/2010    Company Name   Ôºç   City  ,   State      Interviewed prospective tenants and recorded information regarding certain needs and qualifications.  Executed daily operations of multiple rental properties.  Prepared lease and rental agreements for lessees and collected specified rents and other fees.  Arranged for alterations, maintenance, upkeep and reconditioning of property.  Prepared and coordinate marketing via various websites.  Managed  accounts payable and account receivable functions for multiple properties Prepared, edited and distributed letters, memos and inquiry responses.  Coordinated the completion of a federal physical inspection which obtained a 99 out of a possible 100 points.  Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.  Collected and kept careful records of rental payments.  Handled customer complaints personally to verify they were properly handled.  Reviewed completed applications and assessed household information against file history and program regulations.  Conducted annual re-examination appointments and housekeeping inspections.          Property Manager  ,   10/2006   to   06/2009    Company Name   Ôºç   City  ,   State      Executed daily operations of a 440 unit apartment and townhouse community.  Supervised 9 employees, scheduled work hours, resolved conflicts, and determined salaries.  Handled all legal proceedings with eviction of tenants.  Maintained accounting and budgetary controls for the site.  Managed and maintained filing system, ensuring compliance with HUD and IRS.  Directed preparation of financial statements and reported on status of properties, including occupancy rates and lease expiration dates.  Worked very closely with the local housing authority.  Trained new employees on the Yardi system.          Program Specialist III  ,   10/2004   to   10/2006    Company Name   Ôºç   City  ,   State      Managed program to ensure that implementation and prescribed activities were carried out in accordance with specified objectives.  Assisted in making travel arrangements for diverse conferences and educational opportunities.  Researched, compiled, and analyzed data for several projects.  Successfully managed a 20-person team who deployed various out reach programs to a targeted community.  Created and prepared program reports, expense reports and presentations.  Structured and maintained a diverse advisory board.  Controlled expenditures in accordance with budget allocations.  Reviewed reports and records of activities to ensure progress was being accomplished toward specified program objective.  Maintained data base with confidential information.          Administrative Assistant  ,   01/2003   to   10/2004    Company Name   Ôºç   City  ,   State      Managed calendar, scheduled meetings, arranged and facilitated presentations for organizations.  Served as Administrative contact for clients and external associates.  Created and maintained data base for contacts as well as mailing lists.          Community Manager  ,   01/2000   to   01/2003    Company Name   Ôºç   City  ,   State      Coordinated the completion of a $4.3 million property renovation with a 90% occupancy rate.  Hired and trained new employees in Section 42,8 and 236 housing laws Completed critical first year files of a 176 unit section 42 program.  Worked as a floating manager on a number of section 42 properties.  Supervised 14 employees, scheduled work hours, resolved conflicts, and determined salaries.  Collected and kept careful records of rental payments.  Oversaw budgeting process for 3 assigned properties.  Monitored and documented all income, including delinquencies.  Managed all day-to-day activities involving tenants, subcontractors and property management.  Compiled and conveyed all operational and financial data to the regional manager.          Education      Bachelors  :  Business and Finance      DeVry University   Ôºç   City  ,   State       Coursework in Business Management and Finance         Skills     Accounting, Accounting software, accounts payable, Administrative, AIA, billing, billings, budget, clarify, conferences, client, clients, data base, Senior Management, filing, financial statements, forms, legal, letters, marketing, meetings, Microsoft Office, Office, Microsoft Project, payroll, presentations, progress, Sage, Structured, tax, taxes, Timberline, travel arrangements, websites    "
FINANCE,"         FINANCE AND OPERATIONS MANAGER         Executive Profile     Results-driven, efficiency-conscious International Business Management Executive with extensive experience including financial management, organizational development, business development and team building within diverse industries. Skilled in planning, coordinating and executing successful strategic business and financial  programs, with track record of improving operational stability, efficiency, and profitability. In-depth knowledge of a diverse array of core financial and business processes, with demonstrated capacity to successfully improve bottom-line profitability, and further corporate objectives. Collaborate with senior stakeholders to effectively prioritize activities and achieve defined objectives, translating business requirements into solutions to achieve corporate performance goals and targets.       Skill Highlights          Organizational Development  Business Development and Expansion in Domestic and International Markets  Global Business Expertise  Financial and Strategic Planning and Execution  Contracts Management  Risk Management  Staff Development and Management       Multimillion-dollar P&L Management   Budget and Forecasting Development and Management  Policy and Process Development and Implementation  Financial Reporting and Analysis  Performance Management/Project Accounting  Maintain Service Relationships            Professional Experience      Finance and Operations Manager  ,   03/2015   to   09/2016    Company Name   Ôºç   City  ,   State     A senior business partner participating in the development of the strategic direction, leadership, management and growth of the organization. Key accomplishments include:   Led the 2016 strategic planning process (Oct 2015) resulting in a detailed 2016 delivery plan for all departments with a 3yr outlook.  Developed a timely and accurate financial and operations reporting package to management highlighting business issues, potential risks and profit opportunities.  Developed budget and forecasting models and metrics (including rates, utilization and global cash management analysis)  Recommended innovative alternatives to generate revenue and reduce unnecessary costs resulting in revised business and contract negotiation practices.  Negotiated and reviewed business contracts with profitability and financial success in mind resulting in accelerated AR collections and increased cash opportunities.  Ensure company and individual compliance in all countries where performing work (visas, statutory and tax filings).  Researched and implemented a robust 401K plan for US employees resulting in a 35% savings over previous plan.          Chief Financial Officer  ,   03/2000   to   05/2014    Company Name   Ôºç   City  ,   State     An executive business partner participating in the strategic leadership, management and growth of the company spanning over 14 years. Initially leading the company's turnaround initiative to growing the business from $8M with offices in two countries to over $80M with offices, registrations and personnel in over 25 countries. Grew the Finance and Accounting function from 4 people in two countries to a fully international function with global staffing in three regions supporting the world-wide organization. As a member of the executive leadership and management teams since 2001 participated in the creation and implementation of the company's corporate strategy and policies. Key accomplishments Include:   Executive Leadership:    Served as key contributing member to Leadership and Executive teams¬†  Strategic planning partner  Led and managed the M&A activity for company (3 in total with the final resulting in a company acquisition).  Served as company Secretary/Treasurer   Served on the Board of Directors    Business Development:    Led company financial turnaround initiative   Successfully grew business by 24% year over year (including 51% in 2011, 31% in 2012, and 16% in 2013)  Led the international expansion process resulting in 8 offices and 25 country registrations around the globe  Multinational/Multi-currency/Multi Business Unit ERP Implementation    Financial Management:     Multimillion-dollar global P&L management   Managed international finance function with multiple business unit reporting and analysis including heavy foreign exchange and multi-currency aspects  Led and managed annual strategic global planning process  Led annual budgeting and forecasting process and on-going management  Managed 8 annual global financial audits and reviews, and complex tax preparation in multiple jurisdictions  Created policy and procedures for best practices     Legal and Commercial:    Responsible for creating and defining global company architecture  Negotiated and finalized all company contracts including client contracts, product agreements, service agreements, software license agreements, nondisclosure agreements and vendor agreements.  Led and managed the Broader Ownership program to grow and diversify ownership base    Risk Management:    Implemented a global commercial risk program  Responsible for global commercial insurance coverage and renewal process  Effective negotiations resulting in holding cost constant for 3 years in a row in a high revenue growth environment    People Management:     Multinational staff recruitment, development and management in three regions supporting the world-wide organization   Created and managed the legal/contracts department and staff  Managed multicultural dynamics remotely for global staff  Assessed departmental training needs to establish core competencies and set consistent skill sets for global accounting and finance staff          Controller  ,   09/1997   to   03/2000    Company Name   Ôºç   City  ,   State     Led and managed the full Accounting and Finance function including all aspects of reporting, analysis, budgeting and project accounting and management; as well as risk management, human resource management, company policy development and management. Evaluated ROI on key business programs. Led the evaluation, analysis and implementation of new accounting system.         Controller  ,   08/1988   to   09/1997    Company Name   Ôºç   City  ,   State     Managed the full Accounting and Finance function including all aspects of reporting, analysis, budgeting and project accounting and management. Negotiated and reviewed business contracts and financial models with profitability and financial success in mind. Led the modeling, planning and execution of all financial processes. Created detailed financial models and analytical tools to facilitate variance analysis. Implemented effective risk management program, human resource development and management including company retirement program, company policy development and management, and administrative management. Evaluated, analyzed and implemented new accounting software system.         Education      BBA  :  Finance and Accounting      St Edwards University   Ôºç   City  ,   State  ,   USA            Technology Skills     MS Office, MS Project, Visio, Microsoft Dynamics GP, Epicor, QuickBooks, Salesforce, Projector PSA    "
FINANCE,"         FINANCE PROJECT COORDINATOR           Summary     Accommodating Project Coordinator who effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude. Areas of strength include professionalism, high level organizational skills, detail oriented, multi-tasking capabilities, self-directed resourceful learner and ability to adapt easily to change.        Highlights         Financial statement analysis  Account reconciliation expert  General ledger accounting  Strength in regulatory reporting  Self-directed      Adobe software proficiency  Effective time management  Strong organizational skills  Superior research skills  Flexible team player  Advanced computer proficiency (PC)            Accomplishments       Process Improvement ¬†   Oversaw implementation of cash applications system which resulted in more cost-effective service.  Increased office organization with the implementation of an improved cash management and accounting system.     Research ¬†   Investigated and analyzed operational processes to identify and resolve bottlenecks within internal operations.    Data Organization ¬†   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions for CFO and ownership.   Maintain status reports to provide management with updated information for client projects and contracted accounts.    Training ¬†   Successfully trained Accounts Receivables & Adjudication departments on accounting software (Sage Accpac 300 ERP) and associated databases, policies and procedures while focusing on minimizing errors and generating superior results.         Experience      Company Name     July 2012   to   Current     Finance Project Coordinator   City  ,   State     Monitor regulatory activity to maintain compliance with health care records and document management laws. Implement electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.         Company Name     February 2012   to   June 2012     MD Verification Division-Temp Contract Position   City  ,   State     Verification of medical prescriptions for accuracy with medical offices and pharmacists.  Use of telephone etiquette, data entry, and daily goal-oriented objectives.          Company Name     January 2011   to   February 2012     Compound Pharmacy Technician   City  ,   State     Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques. Receive written prescription or refill requests and verify that information is complete and accurate. Pre-package bulk medicines, fill bottles with prescribed medications, and type and affix labels. Mix pharmaceutical preparations, according to written prescriptions. Compound and dispense medications as prescribed by doctors, by calculating, weighing, measuring, and mixing ingredients.         Company Name     March 2006   to   June 2009     Quality Control Specialist -Compliance Coordinator   City  ,   State     Reviewed and monitored mortgage loan files for completeness and accuracy. (~100 files monthly)   Helped to transition company from paper to electronic storage by scanning and logging hard copies to file.   Data entry of new and set to close file submissions.  Held quarterly update meetings on company policy & procedures.  Trained newly hired processors on databases and procedures.   Assisted with company policy and procedure manual; coordinated with FDIC representative with internal company policies associated with the Fair Lending Act.          Education      Liberty University     2014       Bachelor of Science  :   Business Administration    City  ,   State  ,   US     Minor in Biblical Studies  Deans List  Academic Achievement Award (2013)  Coursework in Human Resources, Community and Public Health, Non-Profit Management, Strategic Planning & Management, Advanced Computer Applications, Economics, Organizational Behavior, Marketing, and theological studies.          Skills      Proficient in Microsoft Office Suite Applications [Windows,Word,Excel,PowerPoint,Outlook]   MS Office Cloud experience [Drive, Office 360]  Reporting - (excel based) forecasting, trending, administration.  Excellent in interpersonal, verbal and written communication skills.  Work with outside vendors and peers to complete projects in alignment with company financial goals.   Manage daily activities and workload of AR financial department for company Controller.   Ability to conduct monthly and quarterly meetings to discuss department goals and objectives.  Strong Organizational skills, juggling multiple tasks and handling stressful situations.   Extremely resourceful; there's always a solution to a given situation.  Desktop Publishing Software: Photoshop, Wordpress, HTML (<>      "
FINANCE,"         FINANCE AND OPERATIONS MANAGER           Summary    Dedicated to accurate, automated and systematized flow of information Analytical accounting and bookkeeping professional with 12 years of bookkeeping experience in preparation, analysis, and reporting of financial performance.  Proven professional focused on enhanced productivity, automation and financial control.  Consistently exceed challenging business objectives. Demonstrated ability to provide comprehensive support for executive-level staff. Proven track record of accurately completing research and reporting to management. Adept at developing and maintaining detailed pricing strategies (profit margin and cost analysis), forecasting, budgeting and inventory management. Noted efficiency in collections and maintaining current status of aging reports. Highly focused and organized in supporting complex, deadline driven operations; efficient and effective in multi-task situations. Able to prioritize and achieve organizational objectives. Collaborated with CPA's and C-Level Management.       Highlights         Microsoft Office System, QuickBooks, Microsoft Windows operating system, and Salesforce.  Payroll services include:  Trax, ADP, Accuchex, Sure Payroll, Wells Fargo and Intuit.  Participate in Intuit's Continuing Research Program conducting case studies with QuickBooks software.      Public and private accounting  Cost accounting  Budget analysis  Account reconciliations  Cash-flow report generation            Accomplishments      Accounting Skills ¬†   Operated computers programmed with accounting software to record, store, and analyze information.     Auditing ¬†   Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations (A-133).     General Ledger Accounts ¬†   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.          Experience      Finance and Operations Manager    May 2010   to   December 2014     Company Name   Ôºç   City  ,   State      Served as the primary financial support to the Executive Director managing a $1.2-1.7 million budget for a non-profit organization specializing in early literacy for underserved children.  Prepared monthly financial statements, sales tax and payroll records.  Maintained Accounts Receivable, Accounts Payable records and conducted reconciliations for both credit cards and bank statements.  Audited and reconciled three years of financial data left unresolved from previous accountant.  Reconstructed organizations records for all five bay area regions.  Compiled all supporting documentation in preparation for IRS audit and 990 Tax Filing.  Responsible for placing all orders to vendors; forecasting; developed strong vendor relations.  Implemented fund accounting to track all Restricted Funds in both QuickBooks and in Excel.  Kept track of approximately 75 Restricted Grants and released funds when necessary.  Collaborated with five Regional Managers on Grant Obligations.  Updated and revised the Chart of Accounts.  Bookkeeping Services - Various Bay Area locations.   Executed accounts receivable reporting enhancements and reconciliation procedures.Managed accounting operations, accounting close, account reporting and reconciliations.Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Prepared financial and regulatory reports required by laws, regulations or boards of directors.Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.         Full Charge Bookkeeper    January 2003   to   Current     Company Name   Ôºç   City  ,   State      Managed accounting operations, accounting close, account reporting and reconciliations.Evaluated accounting requirements during discovery meetings with potential clientsPerformed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Performed field audits on wide variety of clientele using Quick Books System          Senior Buyer	/ Accounting Assistant    January 1987   to   January 2003     Company Name   Ôºç   City  ,   State      Served as high-level support to General Manager/Production Manager of manufacturer of packaging products and corrugated displays with over $12 million in annual revenue.  Performed a variety of key vendor relations functions, such as, pricing strategies, improved communication skills, and enhanced quality.  Developed spreadsheets to improve and inform quality and initiated quarterly supplier meetings.  Prepared meeting agendas and carefully monitor all action items.  Reduced inventory by 55% through negotiations with our suppliers.  Maintained packaging inventory that resulted in a cost savings of 20% overall.  Created extensive Excel forecasting analysis spreadsheets.  Coordinated and managed vendor meetings and internal quality improvement teams (ISO 9000 Purchasing Leader).  Developed presentations and created Excel graphs and reports for meetings.  Coordinated and organized the company picnics and special events.          Education      BS/BA   :   Business Administration  ,   1994    University of Phoenix   Ôºç   City  ,   State  ,   USA     Business Administration         Bachelor's Degree                  Skills     Accounts Payable, Accounts Receivable, ADP, Bookkeeping, budgets, budget, communication skills, credit, clientele, clients, documentation, special events, Filing, financials, financial, financial statements, forecasting, Funds, General Manager, Grants, graphs, inventory, ISO 9000, Director, managing, meetings, Excel, Microsoft Office, Microsoft Windows, negotiations, operating system, packaging, Payroll, presentations, pricing, Production Manager, profit, Purchasing, quality, quality improvement, QuickBooks, Research, sales, spreadsheets, Tax, vendor relations    "
FINANCE,"         MANAGER OF FINANCE         Professional Summary    Highly motivated individual with demonstrated proficiency in listening to clients needs, and formulating the tactical plan to achieve the best results for all parties involved. Constantly explores new and challenging opportunities to further elevate client loyalty and boost revenues.  Known for honesty, integrity and a genuine passion for setting and achieving goals for self, while helping others attain theirs. Superior interpersonal dynamics interface seamlessly with others from all levels, backgrounds and cultures. Respected for maintaining a professional and positive demeanor. Career Achievements Quickly recognized financial instability within the company. Immediately identified the cause and formulated a plan that successfully resulted in the avoidance of bankruptcy which showed the stability needed to acquire an additional million dollars from investors. Finance and Operations Director for a multi million dollar premium finance company as well as agent within the parent company, simultaneously. Developed professional partnerships through interpersonal skills, integrity and honesty. Successfully obtained licenses through the state of North Carolina allowing me to become an Insurance agent for Property and Casualty for home and auto. Developed and streamlined a system of ""checks and balances"" to ensure proper resolution of financial situations, resulting in a 95% return of premium after cancellation. Trained 27 agents on standard operations and ethical practices to ensure professional service that proved successful in the overall growth and financial stability of the company. Qualification Highlights Intermediate level profiency with Microsoft Office, Advanced with FinanceMaster and Jenesis software, both Financial and Client support databases. Outstanding ability to multi-task while working two separate software programs, provide technical support for both programs and maintain a website with ease, still providing excellent customer service to Clients on the phone and in the office. Reputed as a competent trouble shooter. Clients were confident that issues would be thoroughly investigated and resolved. Recognized as expert in client networking, as well as building and fostering long-term business relationships. Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills. Strengthened the reputation of Insurance Payment Center and Johnson Insurance Management for quality personal service to increase referrals.      Skills                    Work History      Manager of Finance  ,     01/2008
                            to   01/2012     Company Name   ‚Äì   City  ,
                          State      Developing crucial business relations for the success of the company.  Balancing relationships between clients and company's.  Provide technical and website support for clients, agents and company's.  Maintenance of 5000 active accounts, as well as 300 accounts currently in collections.  Assisted with accounts payable/receivable.  Utilized and maintained two client databases, websites.  Responsible for processing notices and invoices.  Currently process more than $75,000 in customer payments weekly plus an additional $20,000 in company refunds, and process $40,000 in financing for new accounts, assuring that customers are in good credit standing with IPC.  Collecting on more then 40% of bad debts weekly, which is up 95% since taking over the Director of Financing Position.  Provide financing for more then 27 agents which work in 9 offices spread throughout North Carolina.  Daily, weekly and monthly balancing of 5000 accounts and verification of funds received and delivered from all 9 agencies.  Personally communicated with 17 different insurance companies, assuring them that polices and procedures are followed and in conjunction with ours.  Consistently work with state regulations to make sure that laws pertaining to customer relations and national guidelines responsible for ethical insurance transactions are practiced daily to assure the correct treatment of clients.  Daily managing of the office and client services to nullify conflict when dealing with accounts and past due payments or cancelled accounts.  Developed client memos dealing with increases in payments, collections, and contract errors.  Wrote policies and procedures pertaining to the daily operations for financing and the proper process on how to collect bad debt effectively for agents to follow.  Trained a trusted agent within the parent company on the rules and regulations for financing to assure a secondary set of checks and balances was in place.         Insurance Agent  ,     01/2009
                            to   01/2011     Company Name   ‚Äì   City  ,
                          State      Writing insurance policy's for home and auto coverage.  Liaison for clients and 17 insurance companies.  Processing claims and new business applications.  Training new agents on state and federal regulations.  Provided accountability and corrections for agent errors company wide.  Highly recognized by companies as support to troubleshoot and correct complicated agent errors and sought by clients for further explanation of their insurance policies.  Ability to maintain multiple accounts simultaneously assuring good standing and proper support.  On a monthly basis, created more than 80 new accounts resulting in an increase of more than $40,000 of revenue.  Owner requested my assistance to build new relations and rebuild current client relations due to lack of customer service from previous agents.         Grocery Manager  ,     01/2007
                            to   01/2008     Company Name   ‚Äì   City  ,
                          State      Ensure excellence in customer service, Review of operating and financial reports to determine the status of the store relative to budgeted sales, expenses and payroll.  Associate management and development, Associate training and evaluations.  Responsible for Ordering, Maintaining inventory, developed and implemented plans of action to reduce overhead expenses and loss, Merchandising to ensure an increase in profits and conducted formal ""store walks"" to ensure optimum store conditions, product quality, freshness, availability while completing documentation in accordance with Foodlions standard practice guidelines.         Manager  ,     01/2004
                            to   01/2007     Company Name   ‚Äì   City  ,
                          State      Ensured a high level of customer service through staff development, increasing employee morale and retention, leading my staff of 30 by example.  Scheduling and financial review.  Monitored compliance with health and fire regulations regarding food preparation, serving and building maintenance.  Organized and directed staff training, resolved personnel issues, hired new staff, and evaluated employee performance.  Monitored food preparation, size of portions, garnishing and presentation of food to ensure food is prepared and presented to highest quality and satisfaction.  Investigated and resolved complaints regarding food quality and service.  Assisted with planning menus and food preparations based on anticipated number of guests, palatability, popularity, and costs.  Assisted with creating specialty dishes for daily specials.  Kept records required by government agencies regarding sanitation and food subsidies where indicated.  Bartending, coordinating special events for large parties and catering.         Education      Bachelor of Science  :   Organizational Management  ,
                          1 2016     Charleston Southern University   -   City  ,
                              State    Organizational Management Currently enrolled in the CAPs online program
North Carolina license, Casualty Insurance       North Carolina license, Property Insurance	2009 Charlotte, NC Certification, Store management and operations	2007 Foodlion Management 	Wadesboro, NC Certification, Restaurant management and Operations	2004 Jocks and Jills Sports restaurant	 Charlotte, NC Associate of Science   :     1 2009       City  ,
                              State           Information Technology
Certification, Medical Assistant	1995  :         South Piedmont Community College   -   City  ,
                              State           American Career College   -   City  ,
                              State     GPA:   with top honors.   with top honors. South Carolina license, property and casualty	2011       Accomplishments      Non resident licenses	Charleston, SC Affiliations North Carolina Department of Insurance North Carolina Chamber of Commerce Association of Agents in North Carolina South Carolina Department of Insurance So we need to fix the way the name is laid out We need to refine the verbiage.  Set all words to past tense.  cant use currently you aren't doing it now) Bullet information Keep info direct and forget words that embellish or leave to interpretation.        Skills    accounts payable, credit, client, clients, client relations, customer relations, customer service, databases, documentation, special events, Financing, financial, funds, government, Information Technology, Insurance, inventory, Director, managing, Merchandising, office, payroll, personnel, policies, quality, sales, Scheduling, staff development, staff training, troubleshoot, website, websites   "
APPAREL,"         APPAREL ASSOCIATE       Summary    An organized, detail-oriented, and conscientious self starter, able to learn and adapt quickly to new skills, also able to strategized and prioritize effectively to accomplish multiple tasks and stay calm under pressure,      Skills          Adaptability  Strong work ethic  Time management  Self-confidence  Handling pressure  Creativity  Communication  Team work  Motivation      Cash register  Typing  Basic computer skills  Customer Assistance            Skills    Cashier, Customer Assistance, Sales, Stock      Experience      Apparel Associate     Aug 2017   to   Current      Company Name   Ôºç   City  ,   State   Stocking and Zoning apparel and housewares merchandise       Recruiting Assistant     Oct 2016   to   May 2016      Company Name   Ôºç   City  ,   State   Sealing/Mailing off letters to football recruits, Making prints or copies of Letters and/or paperwork, Signing recruits and families in for game day       Cashier/Stocker     Dec 2015   to   Sep 2017      Company Name   Ôºç   City  ,   State     ¬†Assisting customers in finding what they need, recovering sales floor and keeping the store clean and organize so the shoppers can have a better and easier shopping experience. Make customer purchases and/or returns         Cashier/Sales Associate     May 2014   to   Aug 2015      Company Name   Ôºç   City  ,   State     Assisting customers in finding what they need, recovering sales floor and keeping the store clean and organize so the shoppers can have a better and easier shopping experience. Make customer purchases and/or returns          Education and Training        Business Adminstration   2018     South Louisiana Community College   Ôºç   City  ,   State              Business Administration    University of Louisiana-Lafayette   Ôºç   City  ,   State                 2014     Salmen High School   Ôºç   City  ,   State            Activities and Honors    21st Century Summer Camp years 2012-2014   "
APPAREL,"         APPAREL SALES ASSOCIATE/CASHIER       Summary    Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning. Disciplined warehouse professional knowledgeable about material load capabilities, site analysis and general logistics. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.       Skills         Excellent planner and coordinator          Microsoft Excel certified Works well under pressure          Conference planning Pleasant demeanor          Multi-line phone proficiency Appointment setting          Invoice processing Microsoft Word          Team building Microsoft Visio          Atlas Microsoft PowerPoint          Adobe X Pro SmartPlant Materials          MMIS System 1 & 2 Microsoft Outlook          Phoenix Deadline-driven          OSHA standards                Experience     10/2017   to   12/2017     Apparel Sales Associate/Cashier    Company Name   Ôºç   City  ,   State      Greeted customers in a timely fashion while quickly determining their needs.  Recommended merchandise to customers based on their needs and preferences.  Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.  Responded to customer questions and requests in a prompt and efficient manner.  Engaged with customers in a sincere and friendly manner.  Contacted other store locations to determine merchandise availability.  Prioritized helping customers over completing other routine tasks in the store.  Contributed to team success by exceeding team sales goals by 30%.  Completed all cleaning, stocking and organizing tasks in assigned sales area.         08/2017   to   Current     Administrative Specialist I    Company Name   Ôºç   City  ,   State      Close providers complaints   Re-export Claims   Check eligibility for Medicaid for participants   Claim adjustments   Processing contracts for new In-home care providers   Provider Compliance Submitting new waivers for In-Home care providers.  Recoupments for Providers         08/2011   to   06/2012     Custodian    Company Name   Ôºç   City  ,   State    Maintaining housekeeping at V.C Summers Units 2&3 site.       06/2011   to   07/2017     Field/ Administrative Assistant    Company Name   Ôºç   City  ,   State      Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.  Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.  Ordered and distributed office supplies while adhering to a fixed office budget.  Opened and properly distributed incoming mail.  Maintaining materials while imported and exported.  Placing material off hold while communicating with QC (Quality Control).  Obtain overtime approvals Creating SRR's (Stores Requisitions Reports) material out of the warehouse.  Creating paperwork for production in the field.  Creating tags for material.  Obtain supervisory approval of time card discrepancies.  Building spreadsheets for production.  Maintaining craftsmen training records.  Registering craftsmen for hands-on tests.  Assisting (Human Resource Department) with craftsmen confidential paperwork.  Maintaining electronic and hard copy filing system.  Maintain office supplies Prepare and modify documents including correspondence, reports, drafts, memos and emails.  Manage Calendar for Managing Director.  Perform Data Entry and scan documents.  Process and issue annual W-2 forms to employees.  Print and distribute time sheets to craftsmen.  Collect and summarize timekeeping information.  Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time.  Maintaining housekeeping at the V.C Summers Units 2 & 3 site.         01/2010   to   08/2011     Warehouse Associate    Company Name   Ôºç   City  ,   State      Assisted machine operators with finished pieces.  Collated components for assembly.  Responsible for achieving production requirements.  Maximized sales by shipping on time and accurately.  Trained staff on material handling processes to reduce shipping times.  Achieved a 50% on-time shipment rate.  Redirected shipments en route in response to customer requests.  Loaded products weighing up to 25 pounds onto trailers for delivery.  Moved freight, stock and other materials to and from storage and production areas and loading docks.  Received, stored and shipped goods and materials.  Tagged all inbound merchandise with receiving date.  Stacked and transported all overstock to storage areas.  Swept floors and stored equipment at the end of each shift.  Loaded and unloaded ship cargo.  Used item Numbers to properly stock warehouse.  Recorded Numbers of units handled and moved using daily production sheets and work tickets.  Attached identifying tags to containers.         04/2018       Inventory Specialist    Company Name   Ôºç   City  ,   State        Organized and coded all documents related to due diligence for acquisitions.  Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.        Monitored multiple databases to keep track of all company inventory.     Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.       ‚Äã     ‚Äã          Education and Training     2009     High School Diploma      Fairfield Central High School   Ôºç   City  ,   State                  BA  :   Applied Behavioral Science Sociology    Ashford University Clinton Campus   Ôºç   City  ,   State      Applied Behavioral Science Sociology        Skills    Adobe, Appointment setting, Database management, Employee training, Filing, Home care, Instructional Design, Invoice processing, logistics, Sales experience, sales, spreadsheets, Spreadsheet, weighing and SAP Production System.      Activities and Honors     Member of: The Instructural Design at Ashford University and The Psychology club.  ‚Äã  ‚Äã    "
APPAREL,"         APPAREL DEVELOPER SPECIALIZED       Professional Summary    Innovate apparel development and create new ideas that improve performance, quality and lead apparel
development industry standards. Collaborate with business counterparts to drive operation
process improvements to maximize development efficiencies and optimize growth potential
and profitability.      Skills           Organized     Detailed     Problem Solver     Creative    Proficient in Adobe CS5  Flex PLM  Excel       Collaborative     Innovative     Driven     Efficient     Powerpoint   MS Office            Work History      Apparel Developer Specialized     Jan 2014   -   Current      Company Name     City  ,   State       Establish new fast track business model for JR fashion business across all product categories in the juniors market.  Work with cross functional leadership to establish new source needs.  Set up and onboard new suppliers as needed with Nordstrom product requirements.  Create tools to gain speed in development process while also maintaining critical product testing and Nordstrom requirements.  Lead weekly status meetings with upper management to overview process, tracking, potential concerns to ensure speed project was successful Step in to support technical woven development projects covering outerwear, denim, soft dressing.  Guided team on new approaches of working including costing tools, streamlining meetings and optimizing new systems already set in place.  Work with vendors when any issues arise as needed to steer projects back on course.  Sourcing areas include United States, China, India, Nicaragua and Columbia.         Manager Development Apparel     Jan 2006   -   Jan 2014      Company Name     City  ,   State       Manager Apparel Development Technical apparel developer snowboarding outerwear, base layers, women's swim, board shorts, denim, woven shirts, t-shirts and sweatshirts, graphics, printing, knits, technical performance basketball, track jackets, women's fashion knits tops and bottoms, fashion original garments.  Build tech packs and communicate daily with factories to execute technical product assortments.  Collaborate with design and marketing up front to provide up front costing analysis in design phase to ensure product is right first time and eliminate added sample rounds and improve delivery time to customers.¬†  Reduced labor rates on product by 10% increasing profit¬†  Update workmanship sketches, material call outs and technical images in illustrator format on tech packs to the factory¬†  Visit factories to conduct workshops to improve process and reduce steps to improve development time for better response to promo needs.¬†  Innovate on process where not set to create standard operation process for wider audience to reference and allow category growth as needed for promo business unit expansion.¬†  Work with athletes on wear testing trials to gain information for product improvements.¬†  Coordinate and manage fit sessions with all necessary cross functions to review styles and execute needs.  Directly work with suppliers and manufacturers to gain in depth technical knowledge and utilize information as needed on developments ¬†  Lead costing, improvements and technical quality standards to ensure all end results are captured¬†  Provide input from development for calendar set up on a new business unit with business solutions along with representation from marketing, design, materials, planning, costing quality, and sourcing to make sure timelines were accurate so buy ready would be met and it did!¬†  Selected to work on multiple high profile short timeline projects with limited process and guidance to delivery excellent results including Olympics, All Star, Jeremy Scott¬†  Conduct weekly cross functional meetings to allow for better communication and share information with cross functions on updates that pertain to the greater team¬†  Mentor new team members by implementing a new business unit manual and teaching development tasks¬†  Test product at multiple stages in development and communicate results with marketing to show potential risks and suggestions to alleviate risk for production¬†  Team focused and always willing to take on extra tasks as needed  Sourcing and work in the following regions Thailand, China, Indonesia, Turkey, US, India, Bangladesh, Nicaragua.         Product Developer Production Assistant     Jan 2003   -   Jan 2005      Company Name     City  ,   State       Plan and purchase blanks and finished goods for private label needs.  Update and track OTB reporting to ensure all product needs are met for store needs to meet sales requirements.  Work with sourcing agents to develop new board shorts, prints, fleece, polo's, t- shirts, woven shirts and woven shorts Send out tech packs including specs, color standards, material needs, graphics and all product needs Manage fit sessions from first prototype on sample size extended to size sets and document final graded specs for factory and production documents Conduct all quality testing needs in development from color tests, wash testing and wear testing where needed Work with Screen-printing and embroidery technicians to ensure blank product passes embellishment testing needs Set up concept surf shop on Maui.  Buying from selected surf brands covering jr.  men's, women's, accessories, surfboards and skateboards.  Selected from stock blank suppliers to produce private label program and ensure margins were met Sku volume buyer 700 est.  volume 25 million annually.         Consultant     Jan 2003        Company Name     City  ,   State       Work with local shop owner of Roxy store to improve assortment and set up OTB program.  Review floor set up and improve merchandising.  Set up immediate buy strategy to improve stock deficiencies and work to reduce assortment on slow sellers to improve turn time.  .         Men's Surf Buyer and Product Developer     Jan 1999   -   Jan 2003      Company Name     City  ,   State       Buyer, Product Apparel Men's Surf Track and maintain stock to sales, gross margin reporting, location sales for 7 retail stores Exceed sales each month Manage slow selling merchandise through sell backs, discounts, merchandise transfers and exit strategies while maintaining margin requirements.  Merchandise stores each week with store visits Buy from vendors keeping assortment fresh and in demand to maintain sales each month, vendor selection included Quiksilver, Billabong, Hurley, Volcom, Ripcurl, Lost, Split and selected local surf brands Set up monthly promotions to drive business with partnership from brands to provide incentive to customers while driving up selected brands monthly buy Plan OTB seasonally as well as manage chase orders Attend trade shows for action sports Establish and build good vendor relationships Sku volume buyer 700 est.  volume 1.5 million annually Develop private label board shorts, cargo shorts, aloha shirts with sourcing agents Work with surfers to develop ultimate board shorts including testing materials, seam placements, fit and thread and stitches Shop marketplace to research trends and spot opportunity to grow business Work closely with store managers to watch stock to sales by region and have quick reactions to store need transfers as well as visit stores to maximize merchandising potentials.         Buyer     Jan 1997   -   Jan 1999      Company Name     City  ,   State       Business planning for Home d√©cor department ¬∑ Merchandise seasonal Christmas floor set up for 11 stores, communicate to all stores weekly ¬∑ Observe sales weekly to see where items need replenishment and flag slow sellers that need help in moving goods.  Attend trade shows for home goods to review and work with suppliers on best assortment and opportunities to gain margin through incentive programs ¬∑ Work with store managers to learn about store needs and areas to improve ¬∑ Determine advertising stories, and plan volumes for upcoming advertisements ¬∑ Enter markdowns, maintain reporting needs ¬∑ Sku volume buyer 1000 est.  volume 5 million annually.         Assistant Buyer     Jan 1996   -   Jan 1997      Company Name     City  ,   State       Clerical to buying departments Update reporting for buyers of women's, coats, cosmetics Work on claims for vendors on returned merchandise Visit stores Merchandise floors to improve sale opportunities based off reporting's Sku volume buyer 1600 (covering women's apparel, cosmetics) 7 million annually.         Education      Bachelor of Arts  :   Sociology     1996      University of Oregon     City              Skills    adobe, advertisements, advertising, Business planning, business solutions, Clerical, color, concept, delivery, driving, fashion, fast, functional, graphics, Illustrator, leadership, marketing, market, materials, meetings, Mentor, merchandising, excel, word, developer, paint, PLM, profit, quality, quick, reporting, research, retail, RMS, selling, sales, stories, strategy, teaching, tops, trade shows, workshops      Additional Information      Interests:
Snowboarding, surfing, yoga, skiing, hiking, running, exploring new areas to travel and
finding new art     "
APPAREL,"         APPAREL PRODUCTION MANAGER       Executive Profile    Creative Apparel Production Manager adept at product development design change and cost tracking to adhere to
budgetary guidelines. Proficient in the use of design software to further expedite project completions. Specialize in
applying creative approaches to design while managing daily production staff activities.          Professional Experience     August 2013   to   Current     Company Name   City  ,   State     Apparel Production Manager        Set production schedules and established production specifications.  Checked finished apparel for size accuracy.  Performed fabric tests to ensure quality compliance.  Oversaw daily facility activities.  Ensured that all facility maintenance procedures were followed.         February 2009   to   August 2013        City  ,   State     Apparel Production Manager        Reviewed production sketches.  Periodically updated production specifications.  Set team objectives.  Addressed quality control issues.         September 2006   to   November 2008     Company Name   City  ,   State     Apparel Production Manager        Reviewed equipment performance reports.  Maintained contact with clients to ensure timely fulfillment of orders.  Prepared purchase orders invoices and budget reports.  Routinely inspected staff work areas.         May 2005   to   September 2006     Company Name   City  ,   State     Apparel Production Manager        Coordinated with other offices to ensure consistency in apparel production.  Set monthly production quotas and tracked production in real-time.  Oversaw inventory of fabric and related supplies.  Prepared sales samples per client requests.          Education     2005     University of California   City  ,   State       Bachelor of Science  :   Applied Management    Applied Management       2009     University of California   City  ,   State       Bachelor of Science  :   Business Administration    Business Administration Want more? Check out our other examples.   See More Examples        Skills    Adobe Photoshop, budget, client, clients, design software, facility maintenance, inventory, multitasking, product design, quality, quality assurance, quality control, real-time, sales   "
APPAREL,"         APPAREL ZONE SUPERVISOR           Summary    Expert retail sales professional offering 4+ years experience in multiple retail settings. Focused on exceeding sales
goals. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible
schedule and strong communication skills.      Highlights          Cash handling accuracy  Inventory control procedures  Excellent multi-tasker  Strong communication skills      Employee scheduling  Loss prevention  Organized  Detail-oriented  Flexible schedule            Experience      Apparel Zone Supervisor    December 2016   to   Current     Company Name   Ôºç   City  ,   State       Answered customers' questions and addressed problems and complaints in person and via phone.     Opened and closed the store, which included counting cash drawers and making bank deposits.     Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.    Key holder/zone supervisor responsible for monitoring floor, manager approvals, money handling responsibilities,
2nd and 3rd checks on E4473 documents, responsible for all area not just my own including camping, firearms, footwear,
fishing, archery.  Closing duties/opening duties, setting AD and checking for accuracy, assisting customers in all areas,
web ordering, properly processing truck deliveries, actively learning about products.  Operating cash register with 100%
accuracy.  Maintaining cleanliness of entire store.          Consumer Electronics Sales Lead, Merchandising Supervisor    December 2014   to   December 2016     Company Name   Ôºç   City  ,   State      Operated a cash register for cash, check and credit card transactions with 100% accuracy.            Completed all point of
    sale opening and closing procedures, including counting the contents of the cash register.Verified that all
    customers received receipts for their purchases.  Handled all customer relations issues in a gracious manner and in accordance with company policies.Welcomed
    customers into the store and helped them locate items.Shared best practices for sales and customer service with
    other team members to help improve the stores efficiency.Resolved all customer complaints in a professional
    manner while prioritizing customer satisfaction.Followed merchandising guidelines to present visually
    appealing displays.Maintained established merchandising standards, including window, sales floor and
    promotionaldisplays.Answered customer telephone calls promptly and in an appropriate manner.Determined
    customer needs by asking relevant questions and listening actively to the responses.Strategically scheduled
    team members to maintain optimal staffing levels at all times.Actively pursued personal learning and
    development opportunities.Communicated clear expectations and goals to each team member.          Manager    January 2014   to   December 2014     Company Name   Ôºç   City  ,   State      Completed all point of sale opening and closing procedures, including counting the contents of the cash
    register.Verified that all customers received receipts for their purchases.Cultivated a customer-focused shopping
    environment by greeting and responding to all customers in a
    friendly manner.  Determined customer needs by asking relevant questions and listening actively to the responses.Maintained
    established merchandising standards, including window, sales floor and promotional displays. Preserved a
    perfect attendance record for 11 months.  Maintained established merchandising standards, including window, sales floor and promotional displays.  Strategically scheduled team members to maintain optimal staffing levels at all times.  Supervised and directed all merchandise and shipment processing.Actively pursued personal learning and
    development opportunities.Followed merchandising guidelines to present visually appealing displays.  Mentored new sales associates to contribute to the store's positive culture.          Sales Consultant    December 2013   to   January 2014     Company Name   Ôºç   City  ,   State      Completed all point of sale opening and closing procedures, including counting the contents of the cash
    register.Operated a cash register for cash, check and credit card transactions with 100% accuracy.Priced
    merchandise, stocked shelves and took inventory of supplies.  Cleaned and organized the store, including the checkout desk and displays.Alerted customers to upcoming
    sales events and promotions.Welcomed customers into the store and helped them locate items.Educated
    customers about the brand to incite excitement about the company\'s mission and values.Used time efficiently
    when not serving customers, including cleaning and dusting displays.Worked with the management team to
    implement the proper division of responsibilities.Answered customer telephone calls promptly and in an
    appropriate manner.Determined customer needs by asking relevant questions and listening actively to the
    responses.          Education      High School Diploma   :     2009    Penn Foster   Ôºç   City  ,   State      Graduated with 3.6 GPA        Skills    setting AD with 100% accuracy, cash
    register, Computer literate, Credit, customer relations, customer satisfaction, customer service, inventory, listening, Merchandising, POS, problem solver, selling, sales, staffing, supervisor, team player, telephone skills   "
APPAREL,"         FINE APPAREL DEPARTMENT MANAGER       Summary     Results driven General Manager with strong interpersonal skills with extensive luxury retail sales experience, focused on client development and retention. Success has no excuses.       Accomplishments      Increased gross revenues at Max Mara Northbrook by 76%  Promoted to Store Manager after 12 months in the Assistant Manager position  Promoted to Assistant Manager after 6 months in the Stylist position  Profitably sold Sans Pareil Inc.  Turned a $2000 investment into 1.8 million dollar business within 5 years of inception        Experience     11/2013   to   Current     Fine Apparel Department Manager    Company Name   Ôºç   City  ,   State      Manage, drive a high volume multi vendor business to achieve goals  Strategically plan business to meet sales goals, talent development  Provide leadership, team building to store, sales staff in driving sales, service, profitability  Provide team with tools,  training of company values, core focus of brand imaging   Retain, motivate, coach, train an elite sales team in the art of client√®le  Motivate, lead by example in the standards of excellence   Work in tandem with buying office to meet business needs, maximize opportunities in market  Develop, maintain strong vendor relations to drive sales and meet sales goals  Oversee merchandise opportunities, set merchandise standards, evaluate merchandise performance, adjust to meet business needs  Oversee the selling process, providing leadership, motivation to store team, achieving sales, volume goals  Establish, maintain high performance service standards to enhance customer experience, actively seek input from customers to ensure consistent adherence to service standards  Actively train, develop, coach the team to achieve goals, while modeling sales focused behaviors, skills development that utilizes the available tools   Proactive in managing performance, ensuring that the store team clearly understand their roles, are focused on achieving goals  Oversee stylists development, empower the sales force to achieve selling goals through product knowledge, coaching, performance feedback  Attract, retain key associates by becoming/maintaining the employer of choice in local market  In constant pursuit of top talent in surrounding market to optimize staffing opportunities          01/2011   to   10/2013     General Manager    Company Name   Ôºç   City  ,   State      Consecutively increased business by 16% year one and 10% year two, by training, developing sales staff in the art of client outreach and retainment ¬†   Developed, implemented a standardized  process for client development performance, growth and increasing client retention  Established, maintain strong rapport with community to increase brand awareness  Train, maintain the standards of excellence set by brand  Provide leadership, team building to the store associates , driving sales, high caliber service, profitability  Provide store team with tools, coaching required to meet brand filter service standards  Focus on sales, profitability; establish, maintain customer focused standards, set work pace, deliver store goals  Provide vision, motivation to achieve goal  Groom for succession, empower to excel  Create, maintain high performance team and environment  Attract, retain key associates in local market         01/2010   to   01/2011     Assistant Manager    Company Name   Ôºç   City  ,   State       In partnership with management, increase YTD sales by 16%    Managed and successfully groomed all stylist in the art of client outreach resulting in double digit growth    Oversee the selling process, providing leadership and motivation to store management team, associates in achieving sales and volume goals  Establish, maintains high performance service standards, to enhance the customer experience, actively seek input from customers to ensure consistent adherence to service standards  Actively train, develop, coaches the team to achieve goals, while modeling sales focused behaviors, skills development that utilizes the available tools   Manage, evaluate performance, ensuring that the store team clearly understand their roles, are focused on achieving goals  Develop, retain direct reports, ensuring their readiness for increased responsibility and providing a bench of internal talent to fill open positions  Oversee stylist development, empower the sales force to achieve selling goals through product knowledge, coaching,  performance feedback  Maintain knowledge of top talent in the market place,  proactive  recruitment to fill open positions         06/2009   to   01/2010     Stylist    Company Name   Ôºç   City  ,   State       Developed and a maintained a strong client book which increased store revenue by 12% in 6 months YDT   Maintained, developed loyal clients, exponentially increased client spend  Developed, maintained a strong relationship with management, team members  Demonstrated strong operational skills (managing stock rotations, transfers, and inventory)  Top sales person in MaxMara Northbrook  Promoted to Key holder in 2 months          06/1992   to   03/2007     Owner/ Designer/ Wholesaler/ High End Children's Apparel    Company Name   Ôºç   City  ,   State       Turned a $2000 investment into a 1.8 million dollar business within 5 years of inception   Concurrently operated 2 retail locations, manufacturing facility   Successfully maintained, developed a loyal client following with exponential growth   Designed, produced, wholesaled a private label collection with margins of 70% and higher  Managed a staff of 48  Hired, trained staff to meet the business needs  Developed and maintained strong vendor relations  Recognized, introduced new designers into the market  Recruited and maintained a loyal and highly motivated staff with a turnover of 10% or less  Developed, maintained strong ties in the community by  partnering in charity activities   Sold business profitably in 2007           Education          Bachelor of Arts  :   Graphic Arts/ Business    Loyola University   Ôºç   City  ,   State       Minor Business/Jewelry design  Fluent in English and Spanish         Skills      Microsoft Excel, Word, Power Point  Trend analysis  Ability to quickly adapt to changing markets  Established track record of customer focused sales growth  Ability to deliver results against goals build effective, motivated teams, foster teamwork, and demonstrate sound business judgment  20+ years related management experience  Business Acumen  Building Effective Teams  Customer Focus  Developing Direct Reports and Others  Drive for Results  Interpersonal Savvy  Managing and Measuring Work  Managing Vision and Purpose  Motivating Others  Problem Solving  Ability to Asses People  Consistently striving for excellence     "
APPAREL,"         SPECIALIST FOR WOMEN'S & CHILDREN'S APPAREL           Summary     Area / Merchandising Manager with 15 year background in management, hiring, developing and merchandising. Highly detail-oriented and organized. Areas of expertise include conflict management, employee recruitment, staff development & training.        Highlights         Have great leadership skills. Works well with people.  Team player, with excellent leadership skills.  Fast learner & driven.              Experience      Specialist for Women's & Children's apparel    July 2015   to   Current     Company Name   Ôºç   City  ,   State      Provide Customer service thru out the store.  Merchandises and fills in store, according to corporates standards, thru overnights and early shifts.   Promotes promotions and makes sure customers are well aware able to generate sales.¬†  Help Manage store with heavy traffic which volumes of over 45 million a year.  provide LP awareness with a store carrying popular expensive brand name shoes.           Merchandising Executive/ Area Executive    November 2005   to   April 2015     Company Name   Ôºç   City  ,   State      Opened & staffed teams for New stores in New Florida market.  Opened stores from beginning process of nothing being in  buildings to setting up entire store in less than two weeks time.  Interviewed, hired & trained new employees.  Resolved customer complaints regarding sales and service in stores.  Managed staff, preparing work schedules and assigning specific duties. Trained managers in preparing weekly schedules to cover all aspects of store.  Visited stores to make sure they Implemented policies, goals, objectives and procedures.  Trained cashiers, authorizers and all managers in cash management duties and running registers.  Cash handling experience from making deposits, making drops daily and counting various amounts of money.  Dealt with Brinks in making sure pick ups where sent in without any Discrepancies. Placed change orders to be able to have change in the stores.  Maintained database such as balance sheets, and deposit slips on daily basis to accurately have accounted monies for each store.  Over saw opening and closing of each store in Florida area.  Over saw managers where prioritizing and delegating all assigned goals and task on a daily basis successfully.  Dealt with tasks like transfers and markdowns in each individual store as requested per corporate.  Worked with ADP System for scheduling and payroll. Received shipments into computer based system to put into store inventories, and also had to print and place price tag tickets into each box received.  Trained receivers and managers to receive our merchandise.  Resolved any issues with receiving in stores not to affect  company's inventory and make necessary adjustments.  Loss prevention:  Identify potential for loss and develop strategies to eliminate it. Perform loss prevention interviews to investigate internal theft in stores.  Perform loss prevention interviews to provide promotions of various needs in stores.  Trained store associates from sales associates to managers in the stores to prevent loss in stores and to be more aware in LP.  Held store meetings to implement any changes or tasks in  company.  Maintain database such as bag check logs, found censor counts, and censor machine logs to be aware of areas that need to be covered.  Performed cash audits of the store safes and made sure there are no discrepancies. Worked with ADT security alarms when alarms went off.  Set up alarm codes for all managers with keys.  Trained and worked with store security to help elevate LP in the stores.  Merchandising:Opened and set ups merchandise for each store.  Worked with various fixtures and display set ups to achieve appeal of stores.  Worked on various size wall standards from sizes of four feet walls (2 section walls) to 16 feet walls (8 section walls).  Worked on full body and half body mannequins to display merchandise to create full appeal, using accessories, jewelry, shoes, purses and whatever created and completed the outfits to make the most impact to sell.  Created lay out of the stores to have a variety of merchandise out and reach different customers.  Sectioned store from walls to floor set ups to go with each theme within the store.  Worked with managers and store level merchandisers to achieve appealing look of store and to be able to have the store stocked and kept full.  Trained managers and merchandisers in all aspects of merchandising to keep appeal and fullness of the store.  Worked with heavy merchandise amounts ranging from 60 boxes to 130 boxes daily on a Monday thru Friday work week.  Worked on different departments in the store to keep all departments stocked.  Worked on departments such as accessories, lingerie, swim wear, casual merchandise, dressy merchandise, active wear and shoes.  Worked in woman's clothing store ranging from casual wear, business wear, dressy wear, active wear, swim wear, and lingerie.  Worked in department breakdowns such as: accessories which consist on jewelry, sunglasses, belts, purses, wallets, make up and various other items.  Worked in shoe departments where areas ranged from shoe rooms to non boxed shoes that had to be placed thru the store.  Helped buyers pick hot items for accessories, swim wear and shoes, where I was asked to go to the shoe shows in New York to pick out shoes for the Florida stores.  Display mannequins with the most trendy looks from head to toe & where customers bought the whole package.  Worked in store volumes ranging from 50,000 to 120,000 a week.  Experience in fast turn overs in wall and floor set ups due to items selling very quickly and had to be ready to replace merchandise right way.  Prepared floor plans weekly for store was always fresh and full.  Took photographs weekly of wall set ups and displays.Instructed stores on themes used for displaying on mannequins and stores windows.  Have experience and a great eye to know what's in fashion and what sells, which is a plus.          General manager    September 2001   to   November 2005     Company Name   Ôºç   City  ,   State      Oversaw the business which included sales and ordering product.  Placed weekly orders ranging from 60,000 to 259,000 in product.  Oversaw the books and accountspayable.  Met with product executives to make sure product was to quality.  Dealt with customer issues and concerns.  Managed 8 route drivers and made sure they serviced their stores weekly and biweekly as needed.  Over saw that sale drivers where continuously opening new accounts.  Oversaw warehouse was stocked and kept organized and maintained.  Took care that orders where shipped out of our Chicago Warehouse.  Visited plant to make sure product was according to our standards and of great quality.  Oversaw vehicles where up to date with codes and all necessary city requirements.  Dealt with dealerships to renew and buy new vehicles.  Kept database records of sales per week, month and year.  Worked with an accountant to put all monies in place.          Education      Associate of Applied Science   :   Graphic Arts      ROBERT MORRIS COLLEGE   Ôºç   City  ,   State  ,   USA            Select  One                Languages     Fluent in English & Spanish       Personal Information     Always willing to learn more and welcome opportunity to improve myself. Energetic and love to work. Trained in reading behaviors knowing when people are being honest or dishonest. Fast thinker with great common sense. Fast paced. Has a good sense in people and is really good in hiring and developing great people.       Skills     Accounts payable, ADP, balance sheets, Cash handling, cash management, closing, Resolve customer complaints, database, direction, drivers, English, fashion, fast, floor plans, inventory, leadership skills, Loss prevention, loss prevention, meetings, Merchandising, money, windows, Works, payroll, pick, policies, quality, Fast learner, receiving, retail, selling, sales, scheduling, Spanish, Store manager, Team player.    "
APPAREL,"         OWNER SENIOR GRAPHIC DESIGNER / UX DESIGNER / APP DEVELOPER          LINKSLINKSLINKSLINKSLINKS    dLINKSLINKSLINKSLINKSLINKSLINKS    LINKSLINKSLINKSLINKS         Professional Summary    ¬†Multi-talented  [Job Title]  skilled in several artistic mediums, including  [Medium]  and  [Medium] . Seasoned  [Job Title]  who specializes in print and environmental graphics.  Graphic Designer who multi-tasks and manages time well in fiercely competitive, fast-paced environments. Graphic Artist motivated to work on all projects collaboratively with the design team from conception through to final production.      Skills           Excellent communication skills    Complex problem solving   Print advertising  Web site advertising  Website design expert  Complex problem solving  Superb eye for detail  Proficient in Adobe CS6  Website and electronic marketing  Print advertisements      CSS expertise  SMS deployment  Proficient in photograph restoration  Customized template design  Excellent leader  Advanced graphic design            Work History      Owner Senior Graphic Designer / UX Designer / App Developer     01/2010
                                to   Current      Company Name   ‚Äì   City  ,
                              State      Enhance CSS, HTML, PHP codes for the frontend and backend of e-commerce store ¬∑ Create graphics for silkscreen and direct to garment (DTG) printing ¬∑ Work with programmers to design online-tool to enable users to personalize their own designs, and provide access to quality on-demand printing services.  Translated complex concepts and data into compelling visuals for media outreach.  Designed new on-brand visual elements to effectively convey concepts and messaging.  Maintained consistent use of graphic imagery in materials and other marketing outreach.         Senior Graphic Designer     10/2006
                                to   06/2007      Company Name   ‚Äì   City  ,
                              State      Designed original graphics for private label top and bottom sleepwear ¬∑ Created licensed art for toddler and boys, including Warner Bros., Disney, and Hasbro ¬∑ Researched and shopped stores for new concepts and printing treatments.  Tech packs.         Senior Graphic Designer     01/2006
                                to   09/2006      Company Name   ‚Äì   City  ,
                              State      Designed girls (tweens) graphics for multiple applications including appliqu√©s, embroideries, patches & silkscreens.  Created cads, line sheets, tech packs, lables & hangtags ¬∑ Worked with designer to develop & illustrate new fashion styles for production & sales ¬∑ Shopped stores & researched a variety of trend resources to develop new graphics for girls.  Designed new on-brand visual elements to effectively convey concepts and messaging.  Maintained consistent use of graphic imagery in materials and other marketing outreach.         Graphic Designer /Graphic Artist     06/2002
                                to   02/2005      Company Name   ‚Äì   City  ,
                              State      Worked with Designers to create new art concepts for screen tees, embroideries, appliqu√©s for boys and girls jackets, knit tops, bottoms, and jeans ¬∑ Created Licensed art for boys/girls, including Superman and Batman ¬∑ Worked with screen printers, researched and develop new techniques printing each season ¬∑ Shopped stores and provided input for graphic trends.  Designed new on-brand visual elements to effectively convey concepts and messaging.  Maintained consistent use of graphic imagery in materials and other marketing outreach.  Formatted text and graphics for blog posts, newsletters and other materials.         Graphic Designer     10/1998
                                to   02/2002      Company Name   ‚Äì   City  ,
                              State      Designed graphics for boys and girls screen tees, embroideries & appliqu√©sz ¬∑ Conceptualized & illustrated for packaging, labels & hangtags ¬∑ Sourced & supervised for offset & digital printing ¬∑ Design licensed and private label art for boys tops and allover prints for bottoms.  Translated complex concepts and data into compelling visuals for media outreach.  Designed new on-brand visual elements to effectively convey concepts and messaging.  Maintained consistent use of graphic imagery in materials and other marketing outreach.         Education      Bachelor of Arts  :      5 2012     Hebert H. Lehman College    -
                          City  ,
                          State        Psychology Fine Arts Art Design coursework  Sketching, Drawing, sculpture, painting  Advanced Illustration coursework  Industrial psychology  experimental psychology¬†  Social psychology¬†  Statistics         Certificate in Field Production  :             -
                          City  ,
                          State         Student government representative         Graphic Specialist Certificate  :           The Mac Learning Center    -
                          City  ,
                          State         CNC Operator Basic Vocational Certificate  Coursework in Sheet Metal Drafting and Mathematics  Graphic and Digital Design Certificate         Certificate in Pattern Making and Fashion Design  :           Mayor Fashion Institute    -
                          City  ,
                          State         Pattern making¬†  Sewing  Sketching         Certificates in Fashion and Commercial Photography Abiezer (Victor) Mota 1630 Research Ave  :             -
                          City  ,
                          State         Coursework in Sheet Metal Drafting and Mathematics  Quality Technology Certificate  CNC Operator Basic Vocational Certificate         Online Portfolio: http://victormotanyc.wix.com/abiezer-mota Mobile: 917-773-6397  :             -
                          City  ,
                          State              Accomplishments      Awarded by  [School Name]  for increasing class art budget.  Employee Recognition Award Nominee in  [Year] .  Honorary volunteer Graphic Designer for  [Foundation Name]  in  [Year] .   [Show name]  design challenge finalist in  [Year] .        Certifications    zzxzX XZ xz ZX zx x ax asXC axc x SADCsdc  dsCdscDC  DC  DC      Skills    3D Max, ActionScript, Adobe, Photoshop, Artist, art, Book, com, Corel Draw, CSS, Dreamweaver, e-commerce, Fashion, Final Cut
Pro, Flash, Graphic Designer, graphics, Graphic, UX, HTML, http, Illustrator, InDesign, Journalist, Director, Maya, access, Excel, Microsoft Office
Suite, PowerPoint, Word, Developer, packaging, Photography, PHP, printers, quality, Quark Express, Research, sales, Technician, tops, trend, Videographer   "
APPAREL,"         CASHIER           Professional Summary     Results-oriented, strategic sales professional with two years in the Retail industry. Cashier who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly team member who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.       Core Qualifications         Cash handling accuracy  Mathematical aptitude  Organized  Time management  Detail-oriented      Excellent multi-tasker  Strong communication skills  Flexible schedule  Proficient in MS Office            Experience      Cashier    October 2014   to   Current     Company Name   Ôºç   City  ,   State      Receive payment by cash, check, credit cards, vouchers, or automatic debits.  Issue receipts, refunds, credits, or change due to customers.  Assist customers by providing information and resolving their complaints.  Establish or identify prices of goods, services or admission, and tabulate bills using 	calculators, cash registers, or optical price scanners.  Greet customers entering establishments.  Answer customers' questions, and provide information on procedures or policies.  Process merchandise returns and exchanges.  Maintain clean and orderly checkout areas and complete other general cleaning duties, 	such as mopping floors and emptying trash cans.  Stock shelves, and mark prices on shelves and items.  Count money in cash drawers at the beginning of shifts to ensure that amounts are 	correct and that there is adequate change.  Calculate total payments received during a time period, and reconcile this with total sales.  Monitor checkout stations to ensure that they have adequate cash available and that they 	are staffed appropriately.  Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging 	and carrying out customers' items.  Sort, count, and wrap currency and coins.  Compute and record totals of transactions.  Compile and maintain non-monetary reports and records.  Weigh items sold by weight to determine prices.  Cash checks for customers.          Inbound/Return    June 2014   to   September 2014     Company Name   Ôºç   City  ,   State     Changed equipment over to new product.Maintained proper stock levels on a line.Helped achieve company goals by supporting production workers.         Cashier    February 2014   to   June 2014     Company Name   Ôºç   City  ,   State      Receive payment by cash, check, credit cards, vouchers, or automatic debits.  Issue receipts, refunds, credits, or change due to customers.  Assist customers by providing information and resolving their complaints.  Establish or identify prices of goods, services or admission, and tabulate bills using 	calculators, cash registers, or optical price scanners.  Greet customers entering establishments.  Answer customers' questions, and provide information on procedures or policies.  Process merchandise returns and exchanges.  Maintain clean and orderly checkout areas and complete other general cleaning duties, 	such as mopping floors and emptying trash cans.  Stock shelves, and mark prices on shelves and items.  Count money in cash drawers at the beginning of shifts to ensure that amounts are 	correct and that there is adequate change.  Calculate total payments received during a time period, and reconcile this with total sales.  Monitor checkout stations to ensure that they have adequate cash available and that they 	are staffed appropriately.  Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging 	and carrying out customers' items.  Sort, count, and wrap currency and coins.  Compute and record totals of transactions.  Compile and maintain non-monetary reports and records.  Weigh items sold by weight to determine prices.  Cash checks for customers.          Apparel Associate    January 2014   to   February 2014     Company Name   Ôºç   City  ,   State      Greet customers and ascertain what each customer wants or needs.  Describe merchandise and explain use, operation, and care of merchandise to customers.  Recommend, select, and help locate or obtain merchandise based on customer needs and 	desires.  Compute sales prices, total purchases and receive and process cash or credit payment.  Answer questions regarding the store and its merchandise.  Maintain knowledge of current sales and promotions, policies regarding payment and 	exchanges, and security practices.  Maintain records related to sales.  Watch for and recognize security risks and thefts, and know how to prevent or handle 	these situations.  Inventory stock and requisition new stock.  Help customers try on or fit merchandise.  Clean shelves, counters, and tables.  Exchange merchandise for customers and accept returns.  Open and close cash registers, performing tasks such as counting money, separating 	charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.          Apparel Associate    October 2013   to   December 2013     Company Name   Ôºç   City  ,   State      Greet customers and ascertain what each customer wants or needs.  Describe merchandise and explain use, operation, and care of merchandise to customers.  Recommend, select, and help locate or obtain merchandise based on customer needs and 	desires.  Compute sales prices, total purchases and receive and process cash or credit payment.  Answer questions regarding the store and its merchandise.  Maintain knowledge of current sales and promotions, policies regarding payment and 	exchanges, and security practices.  Maintain records related to sales.  Watch for and recognize security risks and thefts, and know how to prevent or handle 	these situations.  Inventory stock and requisition new stock.  Help customers try on or fit merchandise.  Clean shelves, counters, and tables.  Exchange merchandise for customers and accept returns.  Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.          Cashier    August 2012   to   August 2013     Company Name   Ôºç   City  ,   State      Receive payment by cash, check, credit cards, vouchers, or automatic debits.  Issue receipts, refunds, credits, or change due to customers.  Assist customers by providing information and resolving their complaints.  Establish or identify prices of goods, services or admission, and tabulate bills using 	calculators, cash registers, or optical price scanners.  Greet customers entering establishments.  Answer customers' questions, and provide information on procedures or policies.  Process merchandise returns and exchanges.  Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.  Stock shelves, and mark prices on shelves and items.  Count money in cash drawers at the beginning of shifts to ensure that amounts are 	correct and that there is adequate change.  Calculate total payments received during a time period, and reconcile this with total sales.  Monitor checkout stations to ensure that they have adequate cash available and that they 	are staffed appropriately.  Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.  Sort, count, and wrap currency and coins.  Compute and record totals of transactions.  Compile and maintain non-monetary reports and records.  Weigh items sold by weight to determine prices.  Cash checks for customers.          Education      High School Diploma   :     5 2013    Henry County High School   Ôºç   City  ,   State  ,   United States     Member of FFA, FCA, Pep Club, and mentoring children from one of the public elementary schools         Skills      Calculators   Cash registers  Credit, debit, checks and money  Inventory  Sales, scanners, tables     "
APPAREL,"         CASHIER       Summary     Responsible Kennel Attendant who remains clearheaded in the face of emotionally demanding jobs. Effectively soothes and manages difficult animals.Has Experience With Caring for Dogs of all ages and Has had training at Animal shelter for behavior and Kennel Responsibility's.       Highlights          Arts and crafts aptitude  Conflict resolution techniques  Calm and patient  Creative arts talent      Training in food handling preparation  Active listener  Positive and cheerful  Creative arts talent  Conversant in  korean             Experience     December 2015   to   February 2016     Company Name   City  ,   State     Cashier       Assessed customer needs and responded to questions.   Cleaned and straightened work area.   Issued receipts for purchases and gifts.   Bagged merchandise by following standard procedures.   Organized register supplies.         September 2015       Company Name   City  ,   State     Apparel        Described use and operation of merchandise to customers.  Received and processed cash and credit payments for in-store purchases.  Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.  to         Apparel.         January 2013   to   August 2015     Company Name   City  ,   State     Care-giver       Read stories to the children and taught them painting, drawing and crafts.   Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.  Carefully monitored children's play activities.    Offered detailed daily reports that outlined each child's activities.   Incorporated music and art activities to encourage creativity and expression.          Education     2017     Chandler gilbert community college   City  ,   State  ,   USA     Associate of Arts  :   Early Childhood Education/English second language    Currently Finishing up First year of college, Majoring in¬†Early Childhood Education/English second language       2015     Adult Education school   City  ,   State  ,   USA     GED  :   High school    Graduated 2015        Skills     Problem Solving  Adaptability   Collaboration    Strong Work Ethic    Time Management    Critical Thinking    Self-Confidence    Handling Pressure    Leadership    Creativity     "
APPAREL,"         STYLIST       Objective    An internship opportunity under the Marketing Director of AKIRA Chicago, where I can demonstrate my knowledge of market trends and customer needs to help create innovative and effective marketing strategies.      Education      BBA  ,   Marketing   2019     DePaul University   Ôºç   City  ,   State       GPA: 3.0¬†    Minor:¬† Statistics    Coursework: Accounting 101, Economics 105, Professional Business Writing, Business Ethics        Accomplishments      AKIRA Chicago, Sales    Consistently in the top 20 rank of stylists in the company for excellent sale stats    American Apparel, Sales    1st Place in Chicago District Sales Contest  Avg. 40-55% of End of Say sales when working‚Äã‚Äã        Work Experience      Stylist     Apr 2015   to   Current      Company Name   Ôºç   City  ,   State     Pulled entire wardrobes for clients, styling them from head to toe in our merchandise  Built a strong client base that remained loyal to myself and the brand  Made clients and customers feel welcome through excellent customer service  Upsell and suggest items to customers in order to exceed personal KPI stats ($80 per transaction, 3.0 units per transaction, $300 an hour)  Created and hosted client shopping events for my loyal customer base to increase the the store's end of day sales by 15%         Keyholder     Nov 2014   to   Apr 2015      Company Name   Ôºç   City  ,   State     Promoted a work environment that is positive, customer-service oriented, and compliant with established company policies and procedures  Monitored the activities of the store employees to maximize efficiency and respond to customers' needs in a timely fashion   Supervised sales floor ensuring key selling zones are covered  Cashier duties  Opened and closed the store         Sales Associate     Feb 2014   to   Nov 2014      Company Name   Ôºç   City  ,   State     Greet and develop rapport with customers  Provide product information regarding features, trends, and styles of merchandise  Assisted customers and made suggestions based on knowledge of merchandise and customer  Maintained neat and organized merchandise through straightening, hanging, sizing, and merchandising         Volunteer Work       Pre-Health Volunteer, Illinois Advocate Masonic Health Center, 2013     Provided companionship for patients and support for families in surgery lounge and critical care waiting areas  Greeted visitors at points of entry as well as escorted and directed visitors as necessary  Assisted visitors at information desk with various inquiries, answered incoming calls, and provided wheelchair assistance        Skills      Enthusiastic, friendly, and personable  Advanced problem-solving  Highly adaptable  Bilingual: English and Spanish  Effective communication skills  Works well within a team, as well as individually  Working knowledge of HTML 5 and CSS  Intermediate knowledge in Microsoft Word, PowerPoint, and Excel     "
APPAREL,"         BRAND MANAGER       Summary    Brand manager with a strong merchandising background. Experience in business development, sales and marketing. Understands and excels at analytical and creative thinking.      Highlights          Excellent time management skills  Strong communicator      Entrepreneurial thinker¬†  ?Self-motivated  Goal-oriented            Experience     07/2015   to   Current     Brand Manager    Company Name          Leads in the analysis and development of merchandising strategies across all categories with a focus on sales, gross margin, conversion, customer retention and acquisition  Develops and manages relationships with top level accounts while establishing new and cultivating existing business accounts  Partners with Merchandise Planning on all forecast changes and margin challenges to achieve financial targets  Collaborates with e-commerce and marketing teams to ensure that on-site and email promotions reflect merchandising and brand strategies  Secures and builds strategic brand partnerships          11/2013   to   06/2015     Associate Omni Buyer, Men's Nautica Sportswear    Company Name   -   City  ,   State      Developed annual financial plans at the classification and vendor level  Strategized custom assortments to meet sales and margin plan  Identified product and trend opportunities within classifications  Strategized key items and promotions; negotiated product availability, distribution and pricing to maximize profits and margin         07/2012   to   10/2013     Assistant Buyer, Men's Dress & Casual Pants    Company Name   -   City  ,   State      Assisted buyer in monthly forecasting at vendor and department level  Tracked and managed receipt flow process  Communicated with vendor partners for newness and timely deliveries  Planned and coordinated weekly marketing events for all categories         10/2010   to   06/2012     Assistant Planner, Women's Shoes    Company Name   -   City  ,   State      Determined and executed replenishment allocation strategies to maintain healthy stock levels for over 500 individual stores  Worked with vendors on securing additional inventory to drive sales          Education     2010     Bachelor of Arts  :   Strategic Communications    Elon University   -   City  ,   State              Skills      Microsoft Excel  Microsoft PowerPoint  Microsoft Word      ?    "
APPAREL,"         LEAD MAINTENANCE MECHANIC         Summary    Lead Maintenance Mechanic with 7+ years experience specializing conveyor equipment, sortation systems,      Skills          Electrical Maintenance skills including AC Motors, sensors, and controls.  Mechanical skills focused primarily on the repair and maintaining of conveyor and sortation systems.  ¬†Specialized focus in working with Crisplant S2000 series tilt tray sorters.  Strong communication both written and verbal.      Experience in basic facilities maintenance.  Experienced in spare parts inventory, and ordering.  ¬†Basic Understanding of Ethernet networks and the TCP/IP protocol stack.  Proven track record of on the job skill advancement.            Experience      Company Name    City  ,   State    Lead Maintenance Mechanic   06/2016   to   Current      In addition to previous duties as a Maintenance Mechanic¬†   Supervised a team of four Mechanics.  Provided onsite technical guidance, and skill development to maintenance team.  Planned and executed¬†the preventative maintenance program on various conveyor systems.¬†  Coordinated with various levels of management across the distribution center with regards to equipment service and availability.  Oversaw and performed various facility maintenance duties.  Handled all parts purchasing and coordinated with vendors regarding lead times and availability.‚Äã  Continued to work hands on with all equipment.  Served as primary point of contact for technical issues requiring outside vendor assistance.  Served as onsite IT contact for issues regarding connectivity.¬†  Implemented CCTV as an an IP solution, installing and configuring Hikivision servers in an enterprise network.¬†  Developed and implemented equipment preventative maintenance program, primarily utilizing the MS office suite. Maintained data and accountability pertaining to the program.          Company Name    City  ,   State    Maintenance Mechanic   06/2014   to   06/2016       Performed preventative maintenance on mechanical systems, primarily conveyors.  Performed Unscheduled, and emergency repairs on mechanical systems.  Replaced Gearboxes, reducers, sprockets, chains, and most mechanical drive components.  Modified mechanical systems where possible to improve equipment reliability and availability. Including specification of alternative parts, and maintenance methodology.  Made basic hardware modifications to control systems, specified replacements for obsolete motor control components.¬†  Performed AC Motor replacement.  Performed troubleshooting, replacement, and repair of various motor, and control components including: Photo Electric Switches, Encoders, Tachometers, Inductive Proximity Sensors, Limit Switches, Emergency Stop Hardware, Speed Control (VFD), PC Back Planes, Solenoids, Float Switches, Pressure Switches, Motor Starters, Motor Overloads, Branch Circuit Protection.  Worked extensively on Belt Conveyors, Live Rollers.¬†          Specialized in the repair and Maintenance of an S2000 series Crisplant Tilt Tray Sortation System.  Installed pallet racking systems per engineering drawings.¬†  Operated with minimal supervision.               Company Name    City  ,   State    Maintenance Technician   06/2013   to   06/2014       Maintained various mechanical systems, primarily conveyors.  Maintained various electrical systems, primarily on conveyor systems.  Maintained, and repaired industrial battery chargers.  Maintained industrial batteries.  Performed various facilities maintenance duties as needed. Maintaining high bay lighting, egress lighting, exterior lighting etc.  Installed various CCTV components, cabling.  Installed Ethernet cabling.¬†¬†          Company Name    City  ,   State    Maintenance Helper   06/2011   to   06/2013       Assisted mechanics with preventative maintenance on conveyor systems.  Assisted mechanics with electrical installations and repairs.  Performed basic facilities maintenance.  Assisted with the assembly, and repair of warehouse racking systems.  Performed maintenance on a fleet industrial batteries.¬†          Company Name    City  ,   State    Warehouse Associate   01/2010   to   06/2011       Perform general warehouse duties pertaining to open stock.  Use of RF handheld scanner.  Picking  Packing          Education and Training      H.S     2004     West Deptford High  ,   City  ,   State                Lock Out/ Tag Out   2016     J. J. Keller & Associates, Inc.  ,   City  ,   State  ,   United States    Last renewed 12/19/2016          Personal Protective Equipment   2016     J. J. Keller & Associates, Inc.  ,   City  ,   State  ,   United States    Last renewed¬†9/26/2016          Electrical Safety: Training for Unqualified Employees   2016     J. J. Keller & Associates, Inc.  ,   City  ,   State  ,   United States              Fall Protection: Workplace Safety   2016     J. J. Keller & Associates, Inc.  ,   City  ,   State  ,   United States    Last renew¬†9/14/2016          Welding Safety   2015     J. J. Keller & Associates, Inc.  ,   City  ,   State  ,   United States    Last renewed¬†12/16/2015          Machine Guard Safety   2015     J. J. Keller & Associates, Inc.  ,   City  ,   State  ,   United States    Last renew 12/15/2015        Technical Skills     Experienced in the mechanical and electrical maintenance, and repair of conveyor systems. Specifically experienced in the following products.   Buschman Unisort IV  Buschman Unisort X  Buschman Accuglide, Accuglide Plus  Various V-belt Powered Live Roller Conveyors  Various Belt on slider bed systems  Various Belt on roller systems  Stewart-Glappat Extendable Truck Unloaders(Adjust-o-veyor)  Crisplant S2000 Tilt Tray Sorters.  FKI Logistics Line-Shaft driven Live Rollers.‚Äã¬†  Tech King Operations CHAMP Control Systems.  Buschman BOSS2 Realtime Controls.  Crisplant S2000 Control System.   ¬†  Heavy focus on troubleshooting carton sortation systems. Both electrical, and mechanical. To a lesser extent network connectivity and server administration.  ‚Äã  Experience leading a maintenance team across multiple shifts.  ¬†   Ability to operate most powered industrial equipment, including forklifts, order pickers, aerial work platforms (skyjacks), and boom trucks.  ¬†  Experienced in the troubleshooting and repair of conveyor motor control systems.  ¬†  Experienced with the installation and configuration of Variable Frequency Drives.  ¬†  Functional knowledge of Ethernet networking and the TCP/IP stack.  ¬†  Reads and understands most types of electrical and mechanical drawings.      "
APPAREL,"         SUBSTITUTE TEACHER           Summary    Seeking an Administrative position where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company, which will require me to apply my knowledge to assist the company in the accomplishment of its goals and develop excellent work environment. Extensive background in HR generalist affairs, including experience in recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation Highly knowledgeable in HR policies development and legal compliance Ability to balance the books and handle finances in a responsible manner Effectively developed team building programs, including writing personal manuals, corporate policies, job descriptions and management reports Bilingual: Fluent in Spanish and English           Experience      Substitute Teacher    December 2014   to   May 2015     Company Name   Ôºç   City  ,   State      Prepare classwork based on lesson plans established by the primary teacher.  Demonstrate versatility in methods of instruction by understanding the lesson development plan.  Demonstrate and understanding of adopting school cultural practices by observing teachers and adapting quickly to work environment.  Ability to manage time with teachers and students within the adopting school schedule.  Frequently substituted teachers for ESL/ESOL, Spanish (elementary level) and special education classes.  Managed to be selected as a paraprofessional for students with special needs.  Genesis tcm corp., orlando, fl.          Human Resources Manager    January 2014   to   July 2014       Prepared and handled assignments for employees by establishing and conducting orientation and training program.  Maintained work structure by updating job requirements and job descriptions for all positions.  Created and updated comprehensive employee recruiting strategies to supplement staffing and attract talented candidates.  Audited workplace; ensured employee and management policies and procedures were followed.  Controlling cost and ensuring that they do not exceed budgets.  Updated key human resources metrics, including turnover and termination, using reporting tools on the HRMS database.          Store Manager    December 2010   to   July 2014     Company Name   Ôºç   City  ,   State      Managed and administered the entire store which included Human Resources, payroll, budget and planning.  Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans, FMLA, FSA, PTO, HIPAA and Work Compensation benefits.  Responsible for interviewing new employees and facilitated new hire orientation.  Direct personnel, training and labor relations activities.  Identifying vacancies, post open job; screen and match applicant with open positions, background and reference checks.  Providing leadership, management, coaching, monitoring a direction to the employees to achieve targets.  Maintaining the personal file of the employees updated and keeps tracking of record attendance.  Responding to letters, emails and general correspondence.  Providing clerical and administrative support to staff of the Human Resources department.  Handling employee's full and final settlement, exit interviews process.  Responsible for preparing and developing Loss Prevention meetings.  special assignments Xthepanie the club & restaurant, san juan, pr.          General Manager and Partner    May 2002   to   January 2004       Responsible for daily operation and restructuring of tasks throughout the day.  Assisting with day-to-day HR related questions.  Provided leadership, direction and new strategies process to staff through hands on operational management.  Recruited, hired, trained and retained high quality select employees.  Developed new strategies to control inventory and reduce inventory shortages.  Planned special events and parties in accordance to the company policies and the client's needs.  Coordinated meeting with new clients and vendors to ensure that the daily tasks are on schedule.  Managed and set operating budget, followed-up on daily operating numbers.          Education      The Real Estate Institute (TREI)   Ôºç   City  ,   State      Sales Associate FREC 1 Pre- Licensing, Sep 8, 2015        B.B.A   :   Management  ,   May 2014    University of Turabo (UT) SUAGM   Ôºç   City  ,   State      Management        B.A   :   Journalism  ,   May 2003    Universidad Del Sagrado Coraz√≥n (USC)   Ôºç   City  ,   State      Journalism Type Personal Name
Type Personal Name        Skills    administrative support, benefits, budget and planning, budgets, budget, clerical, coaching, client, clients, database, direction, special events, FSA, Human Resources, HR, instruction, inventory, labor relations, leadership, lesson plans, letters, Loss Prevention, meetings, payroll, personnel, policies, pr, quality, recruiting, reporting, Sales, san, Spanish, staffing, teacher, Type   "
APPAREL,"         CASHIER         Professional Profile     Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organizational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing business revenue and decreasing shrinkage while exceeding sales and productivity objectives.       Qualifications          Customer service mindset  Sales proficiency  Receive return merchandise   Excellent verbal communication  Enthusiasm  Cheerfulness  Efficiency  Professional appearance      Mathematical strengths    Strong organizational skills  Active listening skills  Seasoned in conflict resolution  Energetic work attitude  Inventory control familiarity  Fashion knowledge  Opening/closing procedures            Experience      Company Name    City  ,   State    Cashier   08/2011   to   12/2014       Receive payment by cash or credit cards.  Issue receipts, refunds, credits, or change due to customers.  Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.   Cleaned and straightened work area.   Assessed customer needs and responded to questions.   Issued receipts for purchases and gifts.   Worked with customer service to resolve issues.   Rotated stock to maintain freshness.  Operated cash register with proficiency.   Worked overtime shifts during busy periods.          Company Name    City  ,   State    Cashier   02/2014   to   04/2014       Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.  Greet customers entering establishments.  Receive payment by cash, credit cards.   Operated cash register with proficiency.   Worked with customer service to resolve issues.   Organized register supplies.          Company Name    City  ,   State    Front Desk    04/2014   to   06/2014       Responsible for performing manicurist and pedicurist duties.  Provided customer service support to assist customers with their individual needs.  Worked with customer service to resolve issues.  Issued receipts for purchases and gifts.   Cleaned and straightened work area.          Company Name    City  ,   State    Apparel    12/2014   to   07/2015       Described merchandise and explain operation of merchandise to customers.    Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.  Placed special orders and called other stores to find desired items.  Recommended merchandise based on customer needs.  Operated a cash register to process cash, check and credit card transactions.  Guided customers in choosing items that reflected personal style and shape.  Administered all point of sale opening and closing procedures.  Explained information about the quality, value and style of products to Influence customer buying decisions.  Replenished floor stock and processed shipments to ensure product availability for customers.          Company Name    City  ,   State    Grocery    07/2015   to   11/2015       Executed cash transactions quickly and accurately.   Greeted all customers.  Handled products and equipment in accordance with safety and sanitation guidelines.  Directed and managed all functions of the dairy, frozen, produce and bakery departments.  Conducted price checks for cashiers and service clerks.  Built attractive holiday and seasonal displays for merchandising program.  Checked out customers and bagged items quickly.  Organized and positioned product cases in produce warehouse and walk-in cooler.  Sliced, served and packaged specialty meats, salads and cheeses.  Broke down heavy pallet loads of cases, boxes and bags.  Arranged and stocked department displays.  Emphasized fast, friendly customer service.  Gave every customer immediate and undivided attention.          Company Name    City  ,   State    Cashier    11/2015   to   Current       Assessed customer needs and responded to questions.  Cleaned and straightened work area.  Issued receipts for purchases and gifts.  Bagged merchandise by following standard procedures.  Organized register supplies.  Worked with customer service to resolve issues.  Unboxed new merchandise.  Worked overtime shifts during busy periods.  Designed displays to make the store experience interactive and engaging.  Displayed the appropriate signage for products and sales promotions.  Arranged items in favorable positions and areas of the store for optimal sales.          Education      High School Diploma     2015     Northeast High School  ,   City  ,   State  ,   USA      Student government representative  Top 40% of class    Held Class officer all four years    Captain of  varsity soccer and volleyball    National Honor Society    Student Government chair member    Key club representative           Associate of Arts  :  Guidance    2018     Broward College   ,   City  ,   State  ,   USA            Skills      Cash handling  Professional and friendly  Careful and active listener  Strong public speaker  Multi-tasking  Well-Organized      "
APPAREL,"         IT COMPLIANCE AUDITOR       Career Overview     I offer 15 years' experience in various areas of the Information Technology Field. Including five years experience installing, configuring, and troubleshooting computer software and hardware problems. Five years of experience managing software licenses/compliance, coordinating purchases of major projects and volume license contract negotiations.   Five years of experience as an IT Compliance Auditor in which I executed PCI\SOX Audits and provided corporate governance.        Qualifications          Certified Software Manager (CSM) (SIIA)  Certified Information Security Auditor  ISACA, License 1191038 Current  MCP-Windows 2000 MCP ID 2797345  2000 Server Administration  Network Infrastructure  AFFILIATIONS  Information Systems Audit and Control Association (ISACA)  Software Information Industry Association (SIIA)                  Work Experience      IT Compliance Auditor   01/2010   to   Current     Company Name   City  ,   State       Provide value-added control assurance/governance as it relates to security, e-commerce and industry compliance requirements and controls.  Liaise with Information Technology and Operations areas to proactively assess security policy compliance and monitor risk Coordinate external/3rd party auditors, including PCI DSS, SAS 70, Record Retention, and Business Process Improvement reviews Manage internal IT audit engagements including: system platform audits, PCI Compliance Readiness reviews, IT Risk Assessments, change management, and business process control assurance Manage security control assessments of Payment Systems for merchant boarding and settlement of funds.  Coordinate and perform compliance audits in accordance to the information protection, data asset and threat provisions under the Sarbanes-Oxley Acts.  Coordinate with Incident Response teams for post-event diagnosis, investigation and documentation.  Evaluate information protection governance framework against ITIL, FFIEC, and COBIT best practices.  Provide effective project(audit) guidance and leadership to team members and management as it relates to data security and industry compliance Assisted to implement policies on information asset protection, operating system platform security, network security, and acceptable computing resource use Coordinated with the business organizations to ensure the implementation of proper controls and maximum security with a minimum impact to functionality or purpose Performed information security risk assessments and compliance audits for information security processes regarding AS/400,AIX , Windows Evaluated AS/400 system security values, UNIX system security files, RACF SETROPTS parameters, Windows user and workstation policy settings, firewall rule-set parameters, and router configuration files.  Evaluated network vulnerability, malware, and port uses Monitored compliance with the organization's information security policies and procedures among employees, contractors, alliances, and other third parties.  Assisted in the creation of the roles and responsibilities matrix for SAP user profiles and authorities based on functional groupings Performed the IT audit portion of the internal audit department Annual Plan.  Execute those audits, activities, projects, and special services to fulfill Annual Plan commitments.  Performed hands-on analysis of multi-platform and application security.  Ensure all IT policy and procedures are documented and updated according to regulatory standards, deadlines are met, approvals obtained, guidelines followed, repository usage understood, and repository / system of record up-to-date as defined by the IT Governance program Interfaces with internal and external requestors as an escalated point and reviews IT artifacts for completeness and satisfaction for the delivery of quality services regarding important issues / priorities, and deadline-sensitive information.          MIS Technology & Procurement Analyst   06/2005   to   Current     Company Name   City  ,   State       Incorporated corporate wide procedure for ordering software so that every order is tied to a license, a purchase order and an install point.  Instituted stricter software installation procedures to help insure only licensed software is installed on a company computer.  Incorporated additional Software Media Control Retired obsolete workstations and software packages by implementing a PC Refresh Program and  Standardizing software titles.  Created a software inventory repository utilizing Microsoft's Share Point Responsible for managing all technology purchases and licensing activities.  Centralized and streamlined the technology purchasing activities across JAG to improve speed, reduce costs, and ensure proper record keeping of all fixed assets and software licensing.  Maintained License Compliance for our International and Domestic offices Created and enforced Security policies, Procurement policies and Compliance policies Configured Triactive discovery tool, performed software metering and other tasks Negotiated million dollar contracts with vendors such as IBM, Microsoft, McAfee, Symantec etc.  Lead contact on a Multi-Million dollar SIIA software Audit in which I saved the company 9.2 million dollars.          PC\LAN Support Specialist   01/2000   to   06/2005     Company Name   City  ,   State       Configured and troubleshot Internet connectivity and network related issues via TCP/IP, DNS, WINS, DHCP, and SMTP on Windows machines Trained new employees on how to install, configure, and troubleshoot customer equipment.  Familiar with trouble ticketing system (Magic) in support of tracking customer problems and corrections.  Serviced, configured, upgraded, and repaired Compaq and HP computer equipment.  Supported Office 97/2000/XP, Outlook 97/98/2000, Adobe Acrobat, Internet Explorer, IBM AS400 Client Access and other end user ""shrink wrap"" applications along with many homegrown applications.  Instructed remote users on how to configure their machines for remote access use, and supported VPN for remote access.  Handled remote access issues such as connectivity, modem, and token authentication issues.  Familiar with HP Print Server Appliances and HP Jet Admin Created required Domain, Email and Novell user accounts KIX scripting Lead tech on Novell migration to Windows servers Managed  Moves/Adds/Changes of  Customers and hardware Worked with Symantec Ghost to perform larger roll outs and create a company-wide standard image Worked with Remote Control Software such as DameWare Utilities and VNC Viewer.  Installed, configured and supported blackberry's Performed file restores and system backups using CA ArcServe.          Education and Training      Certificate of Completion -MSCE Prep Course     2003       New Wave Technology            Associate Degree  :   Networking Technology   2003       Bucks County Community College    Networking Technology        Skills    Adobe Acrobat, AIX, ArcServe, AS/400, AS400, business process, Business Process Improvement, change management, Compaq, CA, hardware, contracts, Client, delivery, DHCP, diagnosis, DNS, documentation, e-commerce, Email, firewall, fixed assets, functional, funds, Ghost, HP, IBM, image, Information Security, Information Systems, Information Technology, Internet connectivity, Internet Explorer, inventory, ITIL, KIX, leadership, Magic, managing, McAfee, Access, MCP, Office 97, Outlook 97, Windows, Windows 2000, 2000, 98, migration, modem, network security, Network, Novell, operating system, PCI, policies, processes, Procurement, purchasing, quality, RACF, record keeping, router, SAP, Sarbanes-Oxley, SAS, servers, scripting, SMTP, software installation, Symantec, TCP/IP, troubleshoot, UNIX system, Utilities, VPN   "
APPAREL,"         FREELANCE PRODUCTION MANAGER - MEN'S & WOMEN'S WOVENS/KNITS           Summary     Creative Development and Production Manager with a strong background in Men's and Women's Wovens, Denim, Knits, and Graphics. Passion to expand upon current skill sets and areas of expertise. Sets and maintains high personal and professional standards. Creative strategic thinker; strong ability to quickly identify, analyze, and resolve challenges to achieve the most effective outcome.       Highlights         Fabric and trim vendor relations  Strong cost negotiation skills  Superior communication skills  WebPDM and PLM    Extensive print knowledge  Wash development  Apparel construction  Experienced in traveling to Asia factories           Experience      Freelance Production Manager - Men's & Women's Wovens/Knits    July 2015   to   Current     Company Name   Ôºç   City  ,   State      Daily overseas communication with multiple factories regarding status of fit, PP, and TOP samples, bulk production issues/deliveries, and business strategies.  Negotiated costing on factory level as well as at customer level to achieve IMU goals for company as well as customer.  Sourced styles with various factories and costed garments before sales meetings; suggested changes to lower costs.  Daily maintenance of data and reports for production matters and provide weekly WIP reports to customers.  Aided in arranging shipments of bulk production based off of factory capability, delivery slides, customers ship windows and vessel dates.  Maintained all on hand inventory records on a daily basis, issue Purchase Orders, and Sales Orders in Sage system.  Managed the costing and negotiation process for 50% of the total business with overseas vendors in Hong Kong, Vietnam, Cambodia, and India to ensure 80% target margin was achieved ¬∑¬†Maintained production calendar and managed wip reports to ensure 100% on time delivery of goods ¬∑¬†Negotiated discounts if vendors were unable to maintain target delivery¬†Monitored all PO's from inception through delivery to ensure accuracy throughout.          Associate Pre-Production Manager - Men's and Women's Graphics    October 2014   to   June 2015     Company Name   Ôºç   City  ,   State      Managed the design and development cycle for 160 styles and 400 skus per season ¬∑     Created reference library and standardized all graphic print techniques to ensure brand aesthetic was met across all vendors  Partnered with Hong Kong counterparts directly with Peru factory to establish new techniques on a seasonal basis ¬∑     Partnered with Design to ensure accurate creation of tech packs and artwork, as well as execution of graphic techniques throughout design cycle ¬∑     Evaluated and negotiated all costing and allocations ¬∑resulting in an 8% overall cost savings     Served on PLM implementation task force.          Associate Product Manager - Men's and Women's Knits and Graphics    December 2012   to   October 2014     Company Name   Ôºç   City  ,   State      Developed, sourced, and placed 80 styles and 200 skus per season on a 4 season basis; emphasizing quality and maintaining mark-on plans ¬∑     Actively facilitated communication between vendors and cross functional teams such as Merchandising, Design, and Technical Design ¬∑     Regularly met with Merchants throughout the line building process to maintain awareness of overall assortment and key items   ¬∑Closely monitored production schedules, purchase orders and delivery schedules ¬∑     Evaluated vendor costing and maintained all costing references for best possible pricing ¬∑resulting in a 4% cost savings from 2013-2014   Tracked and ensured all delivery dates were maintained from proto to sales sample, to bulk          Product Development Associate - Women's Blue Label Denim    July 2011   to   November 2012     Company Name   Ôºç   City  ,   State      Served as liaison between Design, Production, HK/Italy counterparts and directly with Tunisia factory on the development cycle for 20 styles and 30 skus per season on a 6 season basis  ¬∑Partnered with the Design and Fabric teams in the selection of seasonal fabrics and new wash development ¬∑     Partnered with Design and Tech to ensure accurate and timely initial development including: fabric/trim selection and development and label/packaging development ¬∑     Coordinated with Trim/Print teams and external vendors in complex developments including beading, embroideries, hardware, and prints ¬∑     Found creative solutions to design/development issues as they arose and resolved quickly           Product Development Assistant - RRL    April 2008   to   June 2011     Company Name   Ôºç   City  ,   State      Managed development cycle for all Non-Denim Roughwear, Denim & Chambray Shirts, and Woven Headwear for 60 Men's and Women's styles and 80 skus per season on a 4 season basis  Partnered with Design in accurate creation of initial tech packs including: fabric/trim selection, label/screenprint/packaging development, and wash development   Traveled to Asia and worked directly with factories to ensure all initial development was executed correctly¬∑       Served as liaison between Design, Tech, Production, Fabric Manager, Trim Manager, and HK counterparts to ensure that design calendar was maintained, all key dates were hit, and any pending issues were quickly resolved ¬∑           Tracked all showroom samples to ensure on time delivery resulting in successful showroom openings ¬∑        Attended fittings and communicated any issues to HK counterparts.          Administrative Assistant - RRL    April 2006   to   April 2008     Company Name   Ôºç   City  ,   State      Provided administrative support to SVP of RRL Design, VP of RRL Design Operations, and VP of Denim ¬∑       Worked with Accounts Payable and external vendors to ensure timely processing of invoices ¬∑       Maintained Travel and Entertainment, Proto, and office budgets  Coordinated with vendors to assist in the production of RRL's Product Knowledge Guide ¬∑       Contributed to multiple successful showroom openings by tracking sample status and organizing received samples.          Office Manager    May 2004   to   February 2006     Company Name   Ôºç   City  ,   State      Managed day-to-day operations of 45-person office (calendar management, phone support, petty cash, records organization)  Provided administrative support for five executives including: President, COO, and Senior Vice President ¬∑       Provided support for offices in Los Angeles, San Francisco, and Orange County ¬∑          Created and maintained budget for office.          Education      BBA degree   :   Design and Management      Parson's School of Design           Marketing, Public Relations, Advertising, International Business, Entrepreneurship, and Fashion Illustration         Skills     Business Strategies, Budget Maintenance, Costing and Vendor Negotiations  Fabric Development, Trim/Hardware Development, Print Development, Packaging Development  Quality Control, Merchandising, Inventory Management  WebPDM, PLM, Illustrator, Microsoft Office, SAGE, MAC and PC Literate    "
APPAREL,"         SALES CONSULTANT           Summary    Talented sales professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets.        Accomplishments      Golden Eagle Award winner  2011 Golden Eagle Award Winner  Awarded Service Star Award for providing excellent customer service  Trained in business development Proven sales track record  Accomplished in relationship selling Adept at closing sales  MS Office proficiency Iowa territory specialist  North American Monthly Sales MVP        Experience      Sales Consultant    November 2013   to   Current     Company Name   Ôºç   City  ,   State    Proactively manages day-to-day activities and supervision of a team of Customer Service Representatives. Responsible for targeted results in customer retention, route sales, and A/R collection. Answered customers' questions regarding products, prices and availability. Responded to all customer inquiries in a timely manner. Collaborated with members of other departments to complete sales transactions. 2011 Golden Eagle Award Winner March 2011 North America Sales MVP 3-Time 2K Club Member. Proactively sought out new customers and secured new sales for the company. Expanded market share by converting prospective clients into new customers through providing solutions to all of their business needs. Efficiently prospected and landed new customers while securing a strong presence for the company within the assigned area.        Operations Supervisor    November 2008   to   April 2009     Company Name   Ôºç   City  ,   State    Delighted the customer by offering a simple yet superior level of personalized and professional service. Ensured an inviting environment for customers and fellow team members by maintaining a neat and clean store that exemplified the clean, in-stock store priorities. Maintained proper procedures for cash handling and back end processing of merchandise. Led the store's shrink and safety awareness program and advised Store Team Leaders of any unusual activities or unsafe practices. Directed associates and participated in setting store planograms and validated that store merchandising standards, including data integrity were maintained at all times. Monitored operational reports to identify opportunities for improved execution for implementation.        Senior Communications Consultant    February 2006   to   June 2008     Company Name   Ôºç   City  ,   State    Provided immediate supervision to a group of employees, assigning tasks, checking work at periodic intervals and maintaining schedules. Possessed the enthusiasm necessary to motivate a dedicated sales team to meet and exceed sales objective while maintaining a competitive and fun work environment. Responsible for all operations of a Sprint Nextel retail store. Familiar with all aspects of wireless retail including hiring, scheduling, training, marketing, loss prevention, team leadership and keeping up to date with all local competitor services. Primary point of contact for all employees of the retail store as well as the customer requiring extra attention. To achieve sales goals, led team in inside sales, outside events, and outbound marketing. Developed a team approach to problem-solving, encouraged personal development in their employees, and led by example. Responsibilities also included ensuring that all employees are trained and up-to-date on the features and operation of all equipment and accessories. Worked as a member of the management team in a high traffic retail environment. Created outbound sales and marketing presentations for prospective business clients. Awarded Service Star Award for providing excellent customer service. Performed opening and closing retail duties including reconciliation of cash tills.        Education      Bachelor's   :   Marketing      University of Nebraska   Ôºç   City  ,   State  ,   US    Bachelor's Degree, Marketing May 2003 University of Nebraska - Lincoln, Nebraska        B.S.B.A   :   Marketing      B.S.B.A, Marketing        Professional Affiliations    3-Time 2K Club      Presentations    Created outbound sales and marketing presentations for prospective business clients      Skills    Sales, Award, Clients, Marketing, Market Share, Model-view-presenter, Mvp, New Sales, Sales Consultant, Sales For, Solutions, Retail, Retail Marketing, Operations, Cash, Exceed, Inside Sales, Loss Prevention, Problem-solving, Sales Goals, Sales Team, Scheduling, Training, Wireless, Wireless Retail, And Marketing, Closing, Customer Service, Receptionist, Reconciliation, Retail Sales, Sales And, A/r, Collection, Customer Inquiries, Route Sales, Service Center, Business Development, Closing Sales, Monthly Sales, Ms Office, Sales Professional, Sales Targets, Territory, Back End, Cash Handling, Data Integrity, Merchandising   "
APPAREL,"         MANUFACTURING TECHNICIAN OPS COORDINATOR       Professional Summary    To apply my current education to obtain placement in an agency that provides services to clients who are seeking treatment for substance use/abuse, Intimate Partner Violence , and PTSD.          Professional Experience     04/2017   to   01/2015     Company Name          Volunteered at Albuquerque Fashion Week.  I worked in a booth that displayed business like clothes and shoes for homeless women and men to reintegrate them into the workforce.  Walking for Chiari, June 7-9, 2013
    Help organize a charity walk that raised money for individuals living with Chiari.  Master Practicum
Perfectly Imperfect          242 hours
IOP Substance Use/Abuse treatment program using the Matrix modality.  HRT treatment using the Wexler model to treat clients that are referred to the agency for Intimate Partner Violence.  Seeking Safety treatment program that is geared towards working with individuals who are experiencing possible violence, PTSD, and Substance use/abuse.  Worked with clients in a group setting.  Helped clients identify what has led to them being referred to the agency for treatment.  Provided clients with the necessary skills involving relapse prevention.  Worked with clients and family members identifying ways that the user and the family member can work together to rebuild the broken relationship caused by the use/abuse of drugs and alcohol.  Worked with clients while they learn skills that will help them move through the intimate partner violence, PTSD, and substance use/abuse.  Practicum Internship          208 hours
Bernalillo County Department of Substance Abuse Program
Metropolitan Assessment and Treatment Services (Mats) is a program that offers a 3-10 day detox program for individuals who are wanting to detox from alcohol and/or drugs.  Supportive Aftercare Community (SAC) is a 6 month transitional living program that works with individuals who are trying to remain sober.  The program teaches the clients life skills that support sober living.  Milagro is a program that houses pregnant women that are trying to remain sober.  The program teaches the clients life skills and child care education.  Worked in CIU performing vitals and intakes for clients who were preparing to enter Mats Detox.  Provided clients with community resources that offer substance abuse treatment outside of detox.  Shadowed technicians while dispensing client's medications and updating their client files.  Observed the Community Reinforcement Approach group sessions that the LADAC practitioners facilitate in the SAC program.  CYFD Practicum          45 hours
Bernalillo County Department of Substance Abuse Program
Metropolitan Assessment & Treatment Services (MATS).  Shadowed technicians working with clients in the detox facility.  Safety Center.  Shadowed LADAC practitioners while performing intakes, assessments and facilitating group sessions for CCP clients.         01/2001   to   09/2007     Manufacturing Technician Ops Coordinator    Company Name   Ôºç   City  ,   State      Certified Level 2 Ops Coordinator for Wet Etch and Thin Films.  Responsible for communicating area priorities.  Responsible for attending Middle of Shift and End of Shift meetings to discuss the area strengths, weaknesses and tool availability.           12/2015     Company Name          Participated in setting up for the celebration that was held for foster youth, mentors, family, and community members.  Assisted participants in making creative gift boxes.  Albuquerque Turkey Trek, November, 26, 2015
Provided assistance with participant registration.  Ensured that runners received hydration when passing various check points.  Proceeds from this event went to NMCAN.  Building futures and foundations, October 30, 2015
    Helped provide a safe, healthy environment for foster youth to build relationships and memories.  Haven House, March 20-25, 2015
    Participated in clothing drive for women and children who are staying at Haven House.          Certified Level 2 Trainer      Responsible for training new hires and employees from other areas on equipment.  Responsible for maintaining Gas equipment that entailed mechanical adjustments ensuring proper alignments and handing of the wafers.  Performed test procedures on Wet Etch benches to qualify that the correct amount of chemicals was used.  Inspected wafers for any defects and incorrect die yield to make certain that quality product was coming out of the tools.          Education and Training     2015     Bachelors of Social Work      New Mexico Highlands University          4.0 Awarded Honor Roll Certificate for consecutive terms 2014 through            Associates of Arts  :   Child, Youth, and Family Development Social Work    Central New Mexico Community College   Ôºç   City  ,   State      Child, Youth, and Family Development Social Work 3.96 Dean's List for Academic Progress
      Recognition of 3.5 or higher GPA per academic term
      Recognized for all consecutive terms of 2012 through 2014
Phi Theta Kappa Honor Society
    Members are recognized for maintaining a cumulative GPA of 3.5 or higher            Associates of Science  :   Electronic Engineering Technology    ITT Technical Institute   Ôºç   City  ,   State      Electronic Engineering Technology 3.96 National Honor Society Member
    Member of the Honor Society the entire time in school from 1998 to 2000
 Salutatorian
     Recognized for graduating second in my class        Skills    Approach, agency, child care, client, clients, Fashion, futures, mechanical, meetings, money, works, quality, Safety   "
APPAREL,"         KEY HOLDER       Summary    Highly organized efficient in multitasking environments; able to prioritize effectively to accomplish
objectives with creativity, enthusiasm and humor. Resourceful and flexible, able to adapt to changing priorities
and maintain a positive attitude with strong work ethic.      Highlights        Microsoft Outlook, Word and Excel          Skilled trainer MS Office expert          Customer-focused Strong interpersonal skills          Effective workflow management Accomplished manager          Goal-oriented Positive and upbeat              Experience      Key Holder   08/2012   to   Current     Company Name   City  ,   State       Trained all incoming sales team members.  Promptly resolved all customer requests, questions and complaints.  Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.  Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.  Trained staff on operating procedures and company services.  Prepared for opening and closing of the store.          Collections Specialist   02/2010   to   04/2011     Company Name   City  ,   State       Effectively managed a high-volume of inbound and outbound customer calls.  Evaluated and initiated alternatives for resolving account balances.  Responded to customer inquires regarding account status.  Coordinated collection activities for delinquent accounts.  Resolved customer situations calmly and courteously.  Accurately documented, researched and resolved customer service issues.  Met or exceeded service and quality standards every review period.          Sales Associate   07/2008   to   04/2009        City  ,   State       Greeted customers in a timely fashion while quickly determining their needs.  Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.  Contributed to team success by exceeding team sales goals.  Operate cash register and receives payment from customer in cash or debit Participated in physical inventory counts.          Education      Certificate: Current
Temple Real Estate school  :   Marketing   2008       Virginia Union University   City  ,   State       Marketing        Skills    cash register, closing, Strong interpersonal skills, customer service, debit, fashion, inventory, Excel, MS Office, Microsoft Outlook, Word, policies, quality, Real Estate, sales, trainer, workflow   "
APPAREL,"         BRANCH ADMINISTRATOR           Objective     Obtain a challenging position which will demonstrate and highlight my organizational, customer service, communication, and project management skills.       Summary     Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Energetic and reliable Office Manager skilled with working with a diverse group of people. Excellent team-building skills.   Motivated personable business professional with a successful track record in the business and retail field. Quickly master new technologies and skills. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports. Flexible and versatile - able to maintain a sense of humor under pressure. Thrive in deadline-driven environments.        Highlights         Skills Summary ‚óÜ Project Management ‚óÜ Report Preparation ‚óÜ Written Correspondence ‚óÜ General Office Skills ‚óÜ Computer Savvy ‚óÜ Customer Service ‚óÜ Scheduling ‚óÜ Distribution ‚óÜ Communication ‚óÜ Accounting/Bookkeeping ‚óÜ Front-Office Operations ‚óÜ Bi-Lingual Spanish     Microsoft Office proficiency  Excel spreadsheets  Meticulous attention to detail  Strong problem solver  Self-directed  Professional and mature  Resourceful  Dedicated team player  Strong interpersonal skills  Proofreading            Accomplishments     Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of employees.       Experience      Company Name     October 2009   to   Current     Branch Administrator   City  ,   State      Prepare & process complex reports for managers on a daily basis ensuring to meet tight deadlines. ‚óÜ Diagnose and resolve all inquires from customers and closely working with our sales department. ‚óÜ Invoicing on a timely matter for three branches. Processing service orders daily. ‚óÜ ‚óÜ          Company Name     August 2005   to   July 2009     BILLER/CUSTOMER SERVICE REPRESENTATIVE    City  ,   State      Accounts payable and receivable as well as account reconciliation.  Invoiced all incoming receipts on a timely basis. Process all incoming customer phone orders.    Management of all appointments and delivery schedules on calendar.    Managed drivers schedules and dispatching assuring they are checked in and accessible.         Company Name     September 2002   to   July 2005     LOGISTICS & CUSTOMER SERVICE COORDINATOR   City  ,   State     ‚óÜOversee front-office operations and provide impeccable customer service. Key contact for all vendor requirement assurance.  Sales liaison to ensure shipments were executed in timely manner and while assuring quality control. Reviewed all contracts and proposals. Management of all meeting and event logistics and planning.  Transmissions of all EDI documents and order processing.  Accounting:  Invoicing  Creation/maintenance of excel spreadsheets for budgeting and inventory purposes.  Chargeback's  Inventory Management  Shipping Management:  Assurance of delivery deadlines.Received and distributed faxes and mail in a timely manner.Properly routed agreements, contracts and invoices through the signature process.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Verification of vendor specification compliance.  Responsible for generating style's and color codes in style master  Oversaw call center operations and staff.  Highest level of care for resolving customer inquiries/complaints.  Expense reporting and tracking for CSC as well as inventory controller for all Ralph Lauren Divisions.  Management of all meeting and event logistics and planning          Education      LINCOLN TECHNICAL SCHOOL     2007       Certification on body Mechanics  :   Massage Therapist    City  ,   State  ,   US     LINCOLN TECHNICAL SCHOOL - Edison, NJ Graduated in June 2007 Certified Massage Therapist         HUDSON COUNTY COMMUNITY COLLEGE      High School Diploma  :   Liberal Arts    City  ,   State  ,   US     HUDSON COUNTY COMMUNITY COLLEGE - Jersey City, NJ	1993-1996         Certifications    CSC Certified Massage Therapist      Languages    ‚óÜ Bi-Lingual Spanish      Skills     Customer Service, Receptionist, Retail Sales, Account Reconciliation, Accounts Payable, Customer Service Representative, Dispatching,  Inventory, Logistics, Operations, Accounting, Budgeting, Color Codes, Csc, Customer Inquiries, Customer Service Manager, Edi, Excel, Invoicing, Liaison, Maintenance, Order Processing, Quality Control, Sales, Service Center, Shipping, Transmissions, Accounting/bookkeeping, Bi, Bi-lingual, Bookkeeping, Business Intelligence, Correspondence, Project Management, Retail, Retail Marketing, Scheduling    "
APPAREL,"         BUSINESS OWNER           Summary     Results-driven management professional with extensive experience for large-scale businesses and entrepreneurial endeavors through innovative leadership, market research, and identification of new business opportunities. Recognized as an effective leader with excellent interpersonal and communication abilities. Work well in diverse team settings, handling multiple tasks to meet important deadlines.        Work Experience      Business Owner    February 2002   to   January 2009     Company Name   Ôºç   City  ,   State     Planned, created and executed Women's contemporary clothing store from idea to opening. Managed all functions of store operations. Developed engaging visuals that increased sales while enhancing the consumer experience. Produced novel and unique concepts for merchandise presentation. Established close ties with customers to ensure repeat business.         Apparel Production Coordinator    March 1994   to   April 2001     Company Name   Ôºç   City  ,   State     Generated sketches and tech packs for Missy apparel line. Ensured quality control standards in areas of lab dips, print approvals and strike-offs.  Knowledge of Lab Dip process and procedures. Facilitated daily communications with international and domestic offices.         Business Owner    October 1997   to   February 2000     Company Name   Ôºç   City  ,   State     Planned, created, and executed Women's contemporary clothing store. Developed a private label brand for target customers from initial design through bulk production. Supervised fittings, reviewed samples, and provided fit comments on garment construction. Shopped competition stores regularly to identify opportunities, labels and trends. Built a reputation of credibility and  responsiveness with vendors.         Sweater Production Coordinator    January 1990   to   May 1994     Company Name   Ôºç   City  ,   State     Responsible for research, design, and development of Missy sweater line. Provided design expertise that reflected trends, while focusing on key details that made them work for a broader audience. Communicated with international factories on a daily basis to provide sample comments through all stages of the development process. Created color and seasonal trend analysis, concept ideas, silhouettes, presentation and mood boards.  .         Education      Bachelor of Arts   :   Fine Arts: Painting      University of Colorado   Ôºç   City  ,   State              Associate of Arts   :   Fashion Merchandising      Art Institute of Colorado   Ôºç   City  ,   State           "
APPAREL,"         BOOKSELLER         Professional Profile    Ever since I've been able to work I have, the day I turned 16 I got a job at Wal-Mart and I was with Wal-Mart for about a year and a half. My only reason for leaving my job at Wal-Mart was because I had to get a second job for my co-op class that I had in high school. I did work both jobs for a few months but I had to quit at Wal-Mart because they couldn't work with my other job schedule. While I was an associate at Wal-Mart I did work different departments such as apparel, jewelry, and I worked as a cashier. I currently work at a Childcare to help me pursue my future career in Speech and Language Pathology. I have experience in customer service, and talking to parents and children. I consider myself a very driven hard worker, if I am given a task I complete it to my best ability.       Qualifications          Customer service mindset  Receive return merchandise  Enthusiasm  Professional appearance      Restocking  Cheerfulness  Efficiency              Experience      Bookseller  ,   08/2016   to   Current    Company Name   Ôºç   City  ,   State       Cleaned and straightened work area.       Bagged merchandise by following standard procedures.      Organized register supplies.      Worked with customer service to resolve issues    Unboxed new merchandise.       Rotated stock to maintain freshness.      Operated cash register with proficiency.       Provided professional and courteous service at all times.      Worked overtime shifts during busy periods.             Teacher/ Closer  ,   09/2014   to   Current    Company Name   Ôºç   City  ,   State      During my time at Southside Christian Childcare and Preschool I have learned many things.  From simple things of how to properly sanitize a changing table to having to take care of a child after a bad accident.  I have learned how to better communicate with others, and care for children properly.  Some of my responsibilities as a teacher was to teach the children the things they should be learning according to the curriculum at that age range while also having fun.  My responsibilities as a closer included making sure all rooms were clean and ready for the next day, make sure dishes are done, and most importantly all doors are locked and secure.  Establish and enforce rules for behavior, and procedures for maintaining order.  Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.  Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.  Observe and evaluate children's performance, behavior, social development, and physical health.  Read books to entire classes or to small groups.  Attend to children's basic needs by feeding them, dressing them, and changing their diapers.  Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.  Prepare materials and classrooms for class activities.  Identify children showing signs of emotional, developmental, or health- related problems, and discuss them with supervisors, parents or guardians, and child development specialists.  Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development.  Adapt teaching methods and instructional materials to meet students' varying needs and interests.          Apparel and Jewelry Associate and Cashier  ,   04/2013   to   01/2015    Company Name   Ôºç   City  ,   State      My responsibilities as a apparel associate at Wal-Mart included cleaning up apparel; folding clothes, watching over the fitting rooms, answering the telephone, putting out new merchandise, using handhelds to find out where products are, or if they are in stock.  As a cashier at Wal-Mart my responsibilities included customer service, making sure my register was always clean and ready for my next customer.  While I was in apparel I was also working the Jewelry Counter, my responsibilities included were making sure the cases were locked, making jewelry sales, learning how to put items on lay-a-way, and making sure the count on merchandise was correct.  Greet customers and ascertain what each customer wants or needs.  Describe merchandise and explain use, operation, and care of merchandise to customers.  Recommend, select, and help locate or obtain merchandise based on customer needs and desires.  Answer questions regarding the store and its merchandise.  Compute sales prices, total purchases and receive and process cash or credit payment.  Prepare sales slips or sales contracts.  Help customers try on or fit merchandise.  Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.  Prepare merchandise for purchase or rental.  Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.  Inventory stock and requisition new stock.  Ticket, arrange and display merchandise to promote sales.          Education      High School Diploma  :    Jun 2015    Oldham County High School   Ôºç   City  ,   State  ,   United States              Skills    Cash handling, Cashier, Cash registers, Communication Skills, Customer Service, Speak english and learning ASL, Inventory, Listening, MS Office, Teaching, Time Management   "
APPAREL,"         GENERAL  MANAGER       Summary    company that would offer growth within the organization.  I am easily adaptable, maintain  a high regard for attention to detail, and I bring a strong background in coaching/development  of teams.       I am looking to work for a company that will utilize my talents to the fullest while offering opportunities for growth. I want to work within a partnership that will challenge me to my fullest potential.      Highlights          Retail inventory management  Store opening and closing procedures  Store operations  MS Office proficient      Outstanding communication skills  Exceptional leader  Team-oriented  Recruiting and interviewing            Accomplishments    I have often been depended on for training new managers and staff from different locations within the company I work for. ¬†I am currently working on rewriting the Standard Operation Procedures manual as I am fully knowledgeable of the company's standards and policies. ¬†      Experience      General  Manager   10/2013   to   09/2016     Company Name   City  ,   State      Opened a new store location and assisted in recruiting and training new staff.    Stocked and restocked inventory when shipments were received.    Reorganized the sales floor to meet company demands.   Design and implemented customer satisfaction metrics.   Determined staff promotions and demotions, and terminated employees when necessary.   Completed a series of training sessions to advance from Assistant Manager to Store Manager.   Completed weekly schedules according to payroll policies.   Trained all new managers on store procedures and policies.   Trained staff to deliver outstanding customer service.¬† Analyzed marketing information and translated it into strategic plans.   Contributed to merchandising ideas at team sale meetings.   Worked closely with the district manager to formulate and build the store brand.             General   Manager   05/2010   to   06/2013     Company Name   City  ,   State      Addressed customer inquiries and resolved complaints.   Delivered excellent customer service by greeting and assisting each customer.   Stocked and restocked inventory when shipments were received.   Reorganized the sales floor to meet company demands.   Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.   Completed a series of training sessions to advance from Assistant Manager to Store Manager.   Trained all new managers on store procedures and policies.   Completed weekly schedules according to payroll policies.          General Manager   09/2008   to   07/2010     Company Name   City  ,   State      Delivered excellent customer service by greeting and assisting each customer.   Opened a new store location and assisted in recruiting and training new staff.   Design and implemented customer satisfaction metrics.   Stocked and restocked inventory when shipments were received.   Reorganized the sales floor to meet company demands.   Determined staff promotions and demotions, and terminated employees when necessary.   Completed a series of training sessions to advance from Assistant Manager to Store Manager.   Completed weekly schedules according to payroll policies.   Trained all new managers on store procedures and policies.   Wrote order supply requests to replenish merchandise.   Trained staff to deliver outstanding customer service.   Addressed and corrected sales staff communication issues in a tactful and effective manner.          General Manager   11/2002   to   08/2008     Company Name   City  ,   State      Addressed and corrected sales staff communication issues in a tactful and effective manner.   Analyzed marketing information and translated it into strategic plans.   Trained staff to deliver outstanding customer service.   Wrote order supply requests to replenish merchandise.   Worked closely with the district manager to formulate and build the store brand.   Trained all new managers on store procedures and policies.   Completed weekly schedules according to payroll policies.   Opened a new store location and assisted in recruiting and training new staff.          Apparel Manager   09/1998   to   08/2002     Company Name   City  ,   State      Delivered excellent customer service by greeting and assisting each customer.   Addressed customer inquiries and resolved complaints.   Stocked and restocked inventory when shipments were received.   Reorganized the sales floor to meet company demands.   Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.   Wrote order supply requests to replenish merchandise.   Trained staff to deliver outstanding customer service.   Contributed to merchandising ideas at team sale meetings.          Education      Associate of Science  :   Biology    Florida International University   City  ,   State       Biology        Languages    fluent in Spanish and some Italian      Skills    Coaching, Inventory Control, Italian, MS Windows, Oracle, Payroll, sales, Scheduling, fluent in Spanish, Staff Development, 55 WPM, Visual Merchandising   "
APPAREL,"         COORDINATOR         Career Overview     Committed and detail-oriented administrative professional with exceptional customer service and problem solving skills. Organized and energetic team player with a strong work ethic.       Skill Highlights          Microsoft Word, Excel  Microsoft Power point, Outlook  Spreadsheet development  Employee training and development      Coordination  Deadline-oriented  Creative problem solving  iMs Connexis proficient            Core Accomplishments     Verizon Wireless Winner's Circle for exceeding yearly quotas 2005, 2006  Administrative Office of the Courts Georgia grant recipient 2007, 2008, 2009, 2010, 2011, 2012  Criminal Justice Coordinating Council of Georgia grant recipient 2013, 2014, 2015       Professional Experience      Company Name     July 2003   to   Current     Coordinator   City  ,   State      Hire, train and supervise all interns, part-time and contracted employees  Responsible for allocation, acquisition, and budgeting of monies through grant writing and invoicing   Daily communication with Superior Court Judge/staff regarding compliance matters, court calendars, updates/changes in status, grant information and treatment provider standards  Review and present treatment provider contract to Superior Court Judge and Board of Commissioners Review and present the Department of Behavioral Health and Developmental Disabilities (DBHDD) contracts to Board of Commissioners and submit all qualifications, license and insurance information of treatment providers   Evaluate program through data reporting, grant writing, and other documentation and submit findings with recommendations to the Administrative Office of the Courts and the Criminal Justice Coordinating Council   Liaison between Drug Court/Superior Court Judge, District Attorney's Office, Public Defender's Office, Superior Court Clerk's Office, Carroll County Jail staff, Sheriff's office staff, Carrollton Police Department, and Georgia Department of Corrections Probation Division staff and others   Liaison between DBHDD and Carroll County Board of Commissioners   Referral source to Pathways Community Services Board, Goodwill Industries, Georgia Department of Labor, West Georgia Technical College, local staffing agencies, treatment facilities and half-way houses/others   Responsible for case flow management  Maintain 70+/- clients at any given time   Maintain a fully functional drug testing lab including, but not limited to, ordering all reagents, supplies, sample collections as well as interpret and report results to appropriate agencies  Responsible for building relationships within the community through public relations.          Company Name     May 2003   to   June 2007     Retail Sales Representative   City  ,   State      Responsible for sales and maintenance and yearly sales quotas   Exceeded monthly quotas   Trained and updated employees on computer systems and phone operations   Responsible for all store functions including transactions, audits, and reconciliation of daily receipts   Verified service contracts with customers and advised them of the circumstances of early termination/penalties/overage fees   Evaluated customer billing and propose cost-savings to customer.          Company Name     August 1999   to   February 2003     Sales Manager   City  ,   State      Hire, train, and supervise part-time personnel   Responsible for all accounts receivable and payable   Prepare payroll and legal documents according to federal and state regulations   Maintained appointment calendar of buyers, sales, and shows   Maintained database of clientele and sent notifications of sales and shows   Coordinated Apparel and Gift Mart Shows eight times per year   Assisted in all merchandising of showroom   Responsible for decisions made regarding design and manufacture of apparel.          Education      University of West Georgia      December 1995       B.S  :   Criminal Justice    City  ,   State       Post-graduate courses including Business Administration and Secondary Education           National Drug Court Conference   2012             City  ,   State              National Drug Court Conference   2009             City  ,   State              National Mental Health Court Conference   2009             City  ,   State              National Judicial College   2007         Drug Court Coordinator Training    City  ,   State              State of Georgia Drug Court Conference   2005             City  ,   State       2013, 2014         Work History      Company Name     July 2003   to   Current     Coordinator   City  ,   State            Company Name     May 2003   to   June 2007     Retail Sales Representative   City  ,   State            Company Name     August 1999   to   February 2003     Sales Manager   City  ,   State            Additional Information      Carroll Meth Awareness Coalition, Treasurer, 2009-present  Chapter Adviser, Phi Mu Sorority, University of West Georgia, 2014-present  Community Foundation of West Georgia 20 for 20 donor, 2013-present        Skills     accounts receivable, administrative, billing, budgeting, contracts,  client databases, documentation, grant writing,  invoicing,  payroll, personnel, public relations, reporting, sales, staffing, phone    "
APPAREL,"         PASSENGER SERVICE AGENT       Career Overview     Customer support professional offering versatile communication skills. Proficiency in sales, problem resolution, ticketing experience and strong client management experience. Positive individual, who readily adapts to change, works superbly independently and with others, is experienced overseeing a team and exceeds expectations. Able to juggle multiple priorities and perform in fast settings without compromising quality of service.       Core Strengths          Excellent communication skills.  Highly skilled in interacting with clients and achieving customer satisfaction as well as product sales.  Extensive knowledge of current Airport security rules and regulations.  Highly trained to work autonomously.  Expert knowledge of Airline softwares like Amadeus, Altea, Gaetan, Oscar and some deltamatic.      Excelent knowledge of Computers and technology.  Creative problem solving  Courteous and professional demeanor  Energetic work attitude  Native speaker of Spanish and English, highly proficient is spoken French              Accomplishments     I have received training and direction from many companies and from many Supervisors that i am able to put to use in everyday situations to achieve a successful experience whether it be a business transaction or a simple encounter.       Work Experience      Passenger Service Agent   04/2010   to   Current     Company Name   City  ,   State       I am a lead agent on departure and arrivals of our flights, I am a highly skilled lead agent in flight monitoring as well as an experienced ticket sales agent.  I take the initiative to handle passengers during flight disruptions, i provide superior customer service assistance, from re-booking to holtel vouchers and the goal is always to retain them as a customer and maintain their positive outlook of our company.  I come up with ideas to help my team work smoothly together day to day, having an action plan is key.  I aim to ease the experience of flying for our customers.  I implement company policy, security requirements, check-in baggage, direct passengers to designated areas, provide necessary information and handle massive crowds.  I dissolve potential uncomfortable situations for the client and maintain their satisfaction while still abiding by company regulations.  I handle passengers requiring special assistance (reduced mobility passengers, parents with infants).  As a senior lead agent i shadow and oversee newly trained agents to their roles, great communication is key.          Assistant Buyer   06/2007   to   12/2009     Company Name   City  ,   State       Handled multifaceted clerical tasks (ex. data entry, filing, records management and billing) as the Assistant to the Apparel Buyer of the chain.  Coordinated events, monitored the buyer's weekly schedule, made orders and monitored inventory databases and scheduled/ensured the timely delivery of merchandise.  Oversaw and instructed 2 people to assist me with orders and communicating with the warehouse and directing the vendors through our complex delivery process.  Noted and resolved errors, assisted with suggestions for store distribution based on sales reports, location and statistics.  Interacted with our top vendors at special events and maintained clear lines of communication with multiple departments of our company via email/telephone etc.          Sales Associate Supervisor   07/2005   to   06/2007     Company Name   City  ,   State       Trained and directed new personnel to operate the cash reigisters, scanners, and computers, store re-stocking, floor displays and daily procedures in the stores' fast paced, busy environment.  Balanced cash registers at the end of each persons shift.  Courteously greeted clients and interacted with them, explained sales promotions and encourage special purchases.   Guided cashiers through returns and exchange processes as required.  Opened and closed the store on weekends to relive the manager.  Promoted to corporate office position stated above as Famous Horse Co.          Educational Background      Associate of Science  :   Nursing   2013       Queensborough Community College   City  ,   State        Studied Nursing Education, Human Resources   Studied Psychology & Sociology; Human Behaviors   Studied Business and Computers         High School Diploma  :   Business    2007       Jonh Bowne High School   City  ,   State        Diploma with merits and regents endorsements         Qualifications     Excellent communication skills, Manages and dissolves conflict, Strong organizational skills, Easily adapts to a changing environment, Team player, Clients relations, Can tolerate stress very well, Can contour and transition in any conversation, Strives to maintain quality service levels, Takes criticism and direction well, Positively exudes her presence is a room, Participates well in public speaking, Easily conforms to new regulations and rules, Can communicate professionally with others, Experienced in guiding a team, Motivated to achieve targets set, Appeases the attitude of others positively, Focus on diverse responsibilities    "
APPAREL,"         PR & EVENT MANAGER       Summary    Experienced creative marketing professional who consistently delivers high-quality and results-focused marketing content. In-depth knowledge of social media and PR management with expertise in identifying emerging market trends.        Experience      PR & Event Manager     Jan 2015   to   Current      Company Name   Ôºç   City  ,   State     Coordinate all public relations activities.  Manage social media platforms to engage audiences across traditional and new media.  Research influencers and initiate collaborations.  Develop a marketing communications plan including event strategy, sponsorship budget, and goals.  Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis.  Coordinate details of events such as venue, flyers, sales, entertainment, guestlist, artist booking, sponsorships, etc.         Social Media Consultant     Apr 2017   to   Current      Company Name   Ôºç   City  ,   State     Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification.  Moderate all user-generated content in line with the moderation policy for each community.  Create original content.  Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information.         PR & Social Media Manager     Jan 2013   to   Jan 2017      Company Name   Ôºç   City  ,   State     Develop a follow growth strategy for social media.  ex: 180k followers in 2013 vs 2.2m followers in 2017 on our Instagram) --Manage PR & Social Media Coordinators from 20 international regions and make sure their follower growth rate is constantly increasing.  Manage the brand's Social Media platforms such as Facebook, Twitter, Instagram, Pinterest, Tumblr, Youtube, Viva Radio, Snapchat, etc.) --Develop a marketing communications plan including strategy, goals, budget and tactics & a media relations strategy, seeking high-level placements in print, broadcast and online media.  Research top influencers, competitors, and trends.  Plan and execute events, influencer marketing, celebrity outreach, media monitoring, and product placement for social uses.  Create timely and engaging content optimized for platform used and intended audience.  Scout and photograph influencers and models to feature on social media to create new contents.  Monitor sites for customer service opportunities.  Analyze and report social media actions on a weekly basis for successes and new opportunities.  Create engaging and professional visuals that reflect the brand.  Stay current with PR & social media trends and tools.  Attend networking and educational events.  Review marketing analytics weekly to make informed decisions going forward surrounding social campaigns, influencers, messaging, etc.         Media Specialist     Mar 2017   to   Oct 2017      Company Name   Ôºç   City  ,   State     Develop weekly social & influencer programming across accounts.  Manage local and international account managers to produce all imagery, tags and captions, and make edits as needed for each account and planned post.  Identify tastemakers in the social communities as they relate to the brand and build partnerships with brand advocates, influencers, and other creatives.  Ensure Paid Social campaigns are set-up and properly QA'd.  Curate and grow social images on website, ensuring that page is updated daily with shoppable user generated content.  Ensure that all PR/social content and copy is brand appropriate, accurate and appropriately labeled.  Engage with community and influencers on social channels via liking, commenting, and regramming imagery.  Report on performance and growth on weekly and monthly basis.  Support aligning domestic agencies to create and execute an year-long strategy, including events, to increase brand awareness.  Work to ensure media placements increase sales.         Media Manager     Oct 2017   to   Current      Company Name   Ôºç   City  ,   State     Manage media inquiries and interview requests.  Create content for press releases, byline articles and keynote presentations.  Build relationships with thought leaders to grow industry awareness.  Manager social media accounts with over 6 million followers total.  Work with celebrities and stylists to increase revenue.  Monitor SEO and web traffic metrics.  Communicate with followers, respond to queries in a timely manner and monitor customer reviews.  Stay up-to-date with current technologies and trends in social media, design tools and applications.  Design and implement social media strategy to align with business goals.  Set specific objectives and report on ROI.         Education and Training      Bachelor of Arts  ,   International Studies   2013     Queen's University   Ôºç   City  ,   State  ,   Canada   International Studies       Skills    Adobe, Advertising, benchmarking, competitive research, forecasting, Google Analytics, Marketing research, marketing communications, Photography, press releases, Product marketing, sales, Social Media platforms     "
APPAREL,"        GC         HEAD HOSTESS       Summary     To whom it may concern, my name is Grace Celsi and I would like to share a few of my work-centered skills all while maintaining prestigious grades. Some of my attributes I could bring to your company are as follows: Cheerful head hostess with 4 years helping customers while supporting teammates and managers. Friendly and conversational when welcoming guests whilst accommodating everyone's needs in the workplace. I would consider myself an expert at prioritizing guest needs and stepping in to help all departments during busy hours. Being a responsible and friendly team member makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Being a motivated nanny brings unique understanding of childhood needs and care to in-home environment. Handles diverse child and household priorities by applying strong organizational and multitasking abilities. Highly responsible and diligent with strong communication skills. With a background in taking a role as a sociable waitress, I'm skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.       Skills          Service prioritization  Guest service  Table Bussing  Effective customer upselling  Computer skills  Friendly, positive attitude  Work ethic  Reliable and trustworthy  Team management      Communication  People skills  Customer service  Basic math  High-volume dining  Relationship management  Child psychology knowledge  First aid and CPR certified  Analytical            Experience      Company Name    |    City  ,   State      Head Hostess    03/2018   -    Current        Handled guest complaints and promoted positive dining experience for all restaurant customers by maintaining pleasant attitude in all situations.  Answered customers' questions about hours, seating, current wait time and other information.  Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.  Accommodated guests with children and special needs to promote comfortable dining experience.         Company Name    |    City  ,   State      Apparel Team Lead    03/2019   -   10/2020       Recommended merchandise to customers based on needs and preferences.  Observed customer behaviors to identify security threats and escalate concerns to supervisors.  Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.  Helped customers sign up for loyalty programs and submitted completed paperwork.  Used register system to ring up customer purchases, process payments and issue receipts.  Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.  Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.         Company Name    |    City  ,   State      Waitress    01/2017   -   08/2020       Cleared table and bussed dishes to allow for quick setups.  Stocked server areas with supplies before, during and after shifts.  Maintained accuracy while handling payments, giving change and printing receipts to customers.  Resolved customer concerns with friendly and knowledgeable service.  Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.  Developed strong and lasting resident relationships.         Company Name    |    City  ,   State      Private Nanny    01/2016   -   01/2020       Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.  Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.  Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.  Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.  Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.         Education and Training      Wayne County Community College District   |   City  ,   State      Some College (No Degree)            Riverview Community High School   |   City  ,   State      High School Diploma      Expected in   05/2022          Accomplishments      Cheerleading captain from 2010-2018  Went on to coach little league cheerleading  Was dual enrolled starting sophomore year in high school juggling college and high school courses  On honor roll since kindergarten  Student council president  Most Valuable Player Award in marching band  Youth pastor at my church  Leads in drama performances  Junior year was accepted into Wayne State's teacher education program  Girls leadership club member  Taught 5th grade robotics at Huntington Elementary School        Certifications      Certified in CPR     "
APPAREL,"         SOFTLINES MANAGER           Summary     Experienced Retail Sales Manager, known for hiring and training solid, long-term staff, adept at problem solving, who posses a strong background in Visual Merchandising.         Visual Merchandise Experience      Softlines Manager    March 2011   to   Current     Company Name   Ôºç   City  ,   State      Managed the Sales performance of the Footwear and Apparel associates to meet sales and margin goals.  Implemented game plans in the Apparel and Footwear Departments to maximize sales.  Interviewed, hired, and trained essential staff.  Granted title of ""Store Human Resource Adviser"" to issue appropriate counceling to all store associates.          Apparel Sales Leader    December 2006   to   March 2011     Company Name   Ôºç   City  ,   State      Assisted the store management team with general supervision in the store in accordance with company policies and procedures.  Implemented merchandise presentation standards and signage of the apparel department to meet company standards.  Maximized profits by supporting company standards of selling and customer service.  Educated new staff on merchandising and selling standards of Dick's Sporting Goods.          Nike Brand Coordinator    October 2005   to   December 2006     Company Name   Ôºç   City  ,   State      Encompassed the Nike brand image, ensuring the highest standards of visual presentation at all times.    Introduced new product lines by highlighting features and benefits.  Coached and inspired store associates to maintain the Nike retail presence.  Increased profitability of sales on an average of 4% yearly.          Education      High School Diploma   :   General Studies  ,   2000    Mount Everett Regional High School   Ôºç   City  ,   State  ,   USA            Professional Recognitions      Shrink Defender of the Month   ¬†  August 2008, July 2009, December 2010, February 2011, April 2014  ¬†   Enforcing company policies and procedures to ensure the protection of company assets.        Skills      Master at executing and enhancing Game-plans  Proficient in opening and closing store procedures, including cash office execution.     "
APPAREL,"         PRODUCT PHOTOGRAPHER           Summary     Enthusiastic Photographer committed to delivering promised results and remaining true to a unique artistic vision.        Highlights          Proficiency in  Photography      Results-oriented    Adobe Photoshop  Capture one      Proactive approach to problem solving   Excellent workflow management   Lighting expert               Freelance Work      Second/Associate photographer, assistant,
intern, post possessor





    Weddings,
Mitzvahs, Portraits



















Barrie
Anne Photography ‚Äì Philadelphia, PA





  Jeremy Messler Photography - Cherry Hill NJ

















C
& C Studios ‚Äì Chalfont, PA



      Commercial jobs





    Onestop.com
for The Frye Company

























Barney's
New York and Company

























Too
Fast Apparel ‚Äì www.toofastonline.com





   ‚Äã       Experience      Product Photographer    June 2014   to   Current     Company Name   Ôºç   City  ,   State        Collaborated successfully with a variety of personalities and work styles.       Photograph product for web store.  Retail store and support the live show.          Photographer    May 2013   to   March 2014     Company Name   Ôºç   City  ,   State      E-commerce Photographer.  Photograph product for web store.  Retail and whole sale websites.  Skin retouching, background removal, special effects, color correcting & batch editing.  Photograph editorials.  Catalogs, look books, and banners.  Scheduled models for shoots            Photographer    October 2012   to   May 2013     Company Name   Ôºç   City  ,   State      Editorial and product photographr.  E-commerce and print.   Cropped, manipulated and performed color-balance for final images.            Education      Associate of Science   :   Photography  ,   2012    Antonelli Institute of Art and Photography   Ôºç   City  ,   State      Excelled in course work related to:Fashion Photography and Portraiture         High School Diploma   :     2009    North Penn High School   Ôºç   City  ,   State              Skills        Desktop Publishing Software: Photoshop, Capture One, Lightroom   ‚ÄãStrong Communication Skills  Great with Creative Problem Solving     "
APPAREL,"         DIRECTOR OF ENGINEERING       Executive Profile     Proactive engineer with years of experience and management skills in Operation Management and Industrial Engineering with a passion to increase operational performance and improving customer's satisfaction. With responsibility that have crossed all levels of managerial responsibilities including, but not exclusive, OHSA, EPA and logistic requirements, inventory and WIP control, budgetary generation, which increases my abilities to be proactive in ensuring customer satisfaction. With managerial responsibilities in managing plant operation, engineering departments and developing diverse team members to achieve success. I recently achieved my Masters in Business Administration and presently working on my Six-Sigma certification, which provides me additional skills to pursue my passion. I am an individual with extensive experience in the operational and managerial elements it takes to optimizing a production operation, while control cost and its relationship to financial effect on the organization. Striving to improve operational methodology and operational sequences to reduce product cost. Studying operational ergonomics in efforts to eliminate or control worked relate injuries, business operation and project management in all aspect of an industrial operation. My experience also includes inventory control methods such as JIT, as well as lean manufacturing practices that are required to develop an effective operational continuous improvement process to achieve the desired goals. I excel in the ability of combining diverse backgrounds of different individual into one common direction of accomplishment creating an atmosphere of trust and teamwork.         Skill Highlights          Product development  Product line expansion  Project Management  Budgeting expertise  Quality Management   Distribution Management   Facility Management   MBA        Time Management Studies   Total quality management   Work-flow Planning   Staff Development   Staff Motivation  Expense ControlInventory Control   Labor Cost Controls  Negotiation Skills            Core Accomplishments     Project Management:  ‚Ä¢Implemented a monitoring project reporting project comparing projected project cost to actual project cost with the purpose to provide management information concerning effect on projected margins. This resulted in margins increasing from       3% average to    18%      average.  ‚Ä¢Successful developed  and Implemented an  inventory control  software that reduced yearly expenditures by       $500,000   and on hand inventory by      $750,000    ‚Ä¢ Reorganized  finishing and distribution  operation into a team/group operation, which resulted in decrease in cost by   20% -30%.        Professional Experience      Director of Engineering     Jun 2013   to   Jul 2014      Company Name   Ôºç   City  ,   State     Management of a staff of engineers performing PRE-COST/COSTING function, conducting PRODUCT DEVELOPMENT  Developing and maintaining WORK INSTRUCTION for new & existing product.   Work Inprocess analysis and develop efficient production line set-up for efficient production methods   The Development of the technical data and instruction for a LEAN MANUFACTURING PROCESS and PRACTICES to ensure that manufacturing management has the best information and tools to produce the product in in the most efficiency and profitable manner.  New PRODUCT DEVELOPMENT and interpretation of blue prints and technical data   Recommendation and design of work-aids, machinery and attachment accompanying work flow design to improve the production and assembly process to increase profitability, which is one of my many strong points.  BLUE PRINT and TECHINCAL DATA interpretation, AUTO CAD pattern development.         Costing Manager     Apr 2003   to   Dec 2009      Company Name   Ôºç   City  ,   State     With major responsible was establishing the bill of material structure including direct labor hour calculation from CAD drawing and motion time analysis to determine the different level of cost factors in the manufacturing process.  With extensive experience in the analysis of the production process to determine actual cost I was able to generate monitoring devise to report activity concerning margin fluctuation.  Experience in developing and operating systems to monitoring and establish material with usage of a MRP system.  I also developed project progress reporting comparing projected project cost to actual project cost to monitor and provide management information of progress effect on project margins.  This included electrical components, steel fabricated component, and tooled components based of Cad draws and regulator standards.  Proposed and implemented lean manufacturing techniques and continuous improvement manufacturing concepts training to improve turns and reduce manufacturing cost.  Also imitated a $500,000 interest free loan from the rural development community to provide capital for expansion in production capacity.  As a result the cost control and reporting margins increased from 3% average to 18% average.         Chief Industrial Engineer/ Manager of R&D     Jan 1991   to   Dec 2002      Company Name   Ôºç   City  ,   State      Project installation installation through mechanical, electrical, and OSHA related safety standards.  Manage the supply chain to ensure effective and accurate operation to prevent bottlenecks and production delays.   Product Development to establish equipment requirements for new production and forecasting productive capacity of domestic and international production also including product pre-costing and load analysis.  Negotiating contractual process with suppliers on various raw material and replacement parts for domestic and international operation to ensure projects cost are controlled and maintained and the ongoing performance of the projects result are maintained.  Resovling customer relation issues in product design, and quality for both internal and external customers ensuring customer continued satisfaction.  Managing production process and insure that production line were set up correctly to meet customer delivery specification and production line demands.  Responible for programing of PLC equipment and on various different pieces of equipment, and ensures that Mexico personal was trained to operate equipment.  Warehouse management responible for all function and the logistics on domestic shipping including development of a pick and pack operation for the outlet store operation.  Working with all departments in pinpointing potential problems and determining the best potential solution to the problems, as well as overseeing the implementation of the solution.  Project management on the installation of  quality control, ergonomic issues, personnel training and retraining programs to improve the process reducing operating cost and improve customer satisfaction.  Project Development and installation of inventory system that reduced yearly expenditures by $500,000 and on hand inventory by $750,000.   Re-engineering of a 100,000 square foot finishing and distribution operation into a team/group operation, which resulted in decrease in cost $3,120,000 per year.         Education      Master of Business of Administration Degree  ,   Management   8 2012     University of Phoenix   Ôºç   City  ,   State  ,   United State    GPA:   GPA: 3.7    GPA: 3.7        Bachelor of Business Administration Degree  ,   Management   8 1979     Delta State University   Ôºç   City  ,   State  ,   United States    GPA:   GPA: 3.0     GPA: 3.0  Dean List  Member of Sigma Phi Eplson  Graduate coursework for the SBA         Skills      Lean Manufacturing   MBA  P&L Management  Product Development  Management  Industrial Engineering Skills  Operational Management Skills  Performance Analysis  CAD   MircoSoft Office  Quality Control Management     "
APPAREL,"         PRODUCTION CONTROL / SR. MERCHANDISER       Summary    Seeking fulltime/contract position where I can use my engineering, management background, Operation knowledge, merchandising and analytical skills at the most.      Skills          MS Excel: Pivot table, Hlook up; Vlookup, moderate macros, advanced functions.  Access, MS Word, MS PowerPoint, MS Outlook., SAP              Accomplishments      Taken training on different type of stitching machines like SNLS, DNLS, F-O-A, W/B attaching machine, 5-thread, 3-thread, bar tack, zigzag machine and many more.  Worked in washing dept.  PPC in washing department, and also handling production of washing dept.  with all type of washes like enzyme wash, DV, MV.  Achievements and Extra-Curricular Activities:.  Attended the course on ""Computer aided Textile Design"" By Canada-India Institute Industry Linkage Project at L.D.C.E, Ahmedabad.  Participated in ""LAA Teqnix"" 2006 At L.D.C.E.  Ahmedabad.  Participated in ""LAA Teqnix"" Tex Icon-Smarter 2005 At L.D.C.E.  Ahmedabad.        Experience      Production Control / Sr. Merchandiser     Sep 2009   to   Aug 2011      Company Name         Manufacturer & exporter of home textiles) Managed purchase order, pricing and production planning of assigned customers using SAP.  Implement and control production schedule.  Coordinated with planning team to review and procure materials to achieve manufacturing build requirements for multiple product lines, and worked with manufacturing, planning, and engineering departments to enable purchasing and acquire cost-effective inventories.  Completed data collection and analysis of the company s procurement and supply chain processes, offered recommendations using supply chain tools and performance metrics.  Analyze production and quality control to detect and correct problems.  Negotiated pricing and fabric requirements with international and domestic buyers as well as customers.  Coordinated to buyer for pricing ,approval, production time, shipment.  Evaluate vendor quotes and decide suitable to requirement.  Internally coordinated with sample and mass production team on day to day basis.  Responsible for managing supply using SAP.  Communicate to local vendor for pricing and supply.  Successfully managed approval of fabric and design strike off with different international buyers.  Tracking.  Responsible for monitoring quality of fabric, design, final quality of products and inspection.  Europe Buyer: Metro Poland, Real Poland, Czech Republic, Hungary, Slovak, Real D , Kaeppel , CNC, Real D etc.  Artex Apparels, Gujarat, India- (Manufacturer & exporter of children wear).         Assistant Production Development Manager     Dec 2006   to   Aug 2009       Co-ordinate and follow-up with buyer.  Strong follow up of the purchase orders as per the ""Time & Action Plan"" (Fabric T & A, Production T & A) from sampling to shipment and sending weekly production status.  Prepare cost sheets of and negotiate with buyer.  Control the costing during production.  Execution of production according to planning.  Make sample with more stitching friendly and full field with buyer requirement.  Implement new ideas with cost and time.  Translate ideas from the designer's drawing-board to the factory production line.  Managed fabric inventory.  Give measurement and placement of embroidery, print and laser print on garment.  Buyer: ""International customer""-European company ""ZANNIER"" which has total 27 brands, RNA landmark group.  Domestic customer""- LIFESTYLE, PANTALOON & RELIANCE.         Trainee engineer     Jun 2006   to   Dec 2006      Company Name         Role and Responsibilities:.  Garment training: Received 3 month hardcore training for, stitching of bottom wear PPC, Quality Control sys.         Company Name   Ôºç   City  ,   State     Supply chain planner & Quality control          May 2015- Cont
Role and Responsibilities:
Supplier selection and evaluation.  Manage supplier analysis and selection processes including total cost evaluations.  Evaluate suppliers through performance measurements and develop supplier.  Secures and analyzes quotations, negotiates prices and terms with suppliers, and recommends suppliers with respect to cost, quality and delivery competitiveness for assigned responsibilities.  Communicate to supplier and assists in the resolution of production, design, quality and/or delivery problems.  Planning.  Coordinates the planning of recent schedules and inventory control parameters for the assigned products and services.  Managing inventory at sku level and reconcile every quarterly basis.  Conducting monthly forecasting and weekly stock replenishment guidance for individual products to make sure products are available within expected lead time to customer.  Supply chain management.  Review and finalize purchase order in SAP.  Expedite purchase order to meet delivery date.  Managed procurement business data system input and integrity, and created bills of materials (BOM) and parts and commodities numbers in company supply chain management.  Give final build qty to suppliers and schedule inspection on their facility for improvement and maintain the quality.  Developing quality standards to be followed by vendors.  Map current process and propose improved process for the better quality within our facility.  Issue charge back to supplier if production or sample do not match with approval/standard.  Prepare inspection report for each vendor and discuss with vendors.  Select and set up third party inspection to inspect apparels while they are ready to ship from supplier.         Education and Training      Masters  ,   Engineering Management   May 2016       City  ,   State     Engineering Management       Bachelor of Engineering  ,   Textile Technology   June 2006     LDCE-Gujarat University      India   Textile Technology         Skills    commodities, CNC, costing, Czech, data collection, delivery, forecasting, drawing, inspection, inspect, inventory, inventory control, laser, macros, Managing, materials, Access, MS Excel, MS Outlook, MS PowerPoint, MS Word, Pivot table, pricing, processes, procurement, purchasing, quality, Quality Control, requirement, SAP, Supplier selection, Supply chain, Supply chain management   "
APPAREL,"         FRANCHISE OWNER       Career Focus    Experienced professional with skills in product development, customer service relations, department operations and organizational structure development. Extensive knowledge in hiring, training development and team building/leadership in multiple areas, specifically consumer insights, trend analysis, field research, and product research.      Summary of Skills          Business Management & Development  Strategic & Tactical Planning  Cost Control & Analysis  Quickbooks & Weekly Payroll      Team Building & Leadership  New Business Set up  Personnel Recruiting & Training  Opportunity Identification  Process Improvement & Creation            Relevant Experience     - Expertise in development and execution of marketing strategies  - Experienced in social media and digital marketing  - Proven competency in brand creation and service offerings  - Solid reputation for fiscal responsibility and budget management  - Well versed in payroll management procedures  - Excellent ability to prioritize and effectively complete multiple tasks  - Great communicator with strong interpersonal skills  ‚Äã       Professional Experience     10/2006   to   11/2016     Franchise Owner    Company Name   Ôºç   City  ,   State      Developed and directed all pre-opening marketing activities of the business ensuring brand recognition in the territory and a successful store launch.   Researched market competitors and industry trends to identify potential new products and services.      Developed and implemented yearly marketing strategies including social media, print, tv and digital advertising.   Formulated a comprehensive business plan complete with clear and actionable sales goals and targets.     Developed and implemented all strategies related to the operation of the business including but not limited to marketing, sales, staff development and customer satisfaction.   Monitored sales and service records and investigated discrepancies.      Determined staffing requirements and interviewed, hired and trained new employees.     Tracked and evaluated staff performance, and handled all promotions and terminations.   Created daily, weekly and monthly individual and team goals in order to ensure all of the business' duties were met on a timely manner.  Created an innovative bonus system that helped cut employee turnover rates in half in less than a year.  Prepared and completed bi-weeky payroll accurately and in a timely manner for all employees.   Prepared and filed financial statements such as balance sheets and income statements.     Evaluated cost reduction and program improvement needs by analyzing financial data.       Entered revenue and expense transactions and prepared expense reports.        Provided quarterly updates and expeditiously responded to inquiries from corporate headquarters.¬†            04/2012   to   12/2013     Department Supervisor    Company Name   Ôºç   City  ,   State      Developed and monitored processes to ensure the delivery of consistent high quality and cost efficient service to clients.¬†  Reduced outstanding receivables from $32 Million to $6 Million in less than a 12 month period.   Implemented an imaging program that improved efficiency service to our clients by 60%, saved the company $30,000/year in shipping costs and reduced about 20 hours per week of FTP (full time personnel)  Developed and successfully implemented a new SOP to efficiently convert financial data into a loadable file to reconcile our clients' outstanding receivables saving a total of 40 hours per week of FTP.  Developed and implemented a reporting tool to efficiently track and manage all sensitive data being sent to our off shore facility in Mexico, which contributed to the elimination of 10 hours per week of FTP.  Managed support for 60 clients in the pharmacy financial reconciliation system by developing tools that streamlined their data, allowing upper management and teams to collaborate and identify the current status of the business and where efforts were to be allocated to meet clients' deadlines and deliverables.  Implemented strategies across the teams and reduced turnaround time of processing receivables from 48 hours to under 24 hours without the need of additional human resources.  Key resource of a team project tasked with assisting the company's IT group in the development and implementation of a brand new platform that would allow the company improvement of efficiency by 80%  Specifically, participated in User Acceptance testing for multiple applications on the new platform.         02/2006   to   12/2007     Customer Development Analyst    Company Name   Ôºç   City  ,   State      Responsible for analysis of retail data including sales, inventory levels, sell thru, and other key financial metrics to assist Wal*Mart management in identifying business opportunities, sales trends and micromarketing opportunities.  Identified opportunities, recommended, communicated and executed short/long-term strategies to enhance the business relationship between HBI and Wal*Mart to drive sales growth.  Responsibilities also included developing plans and completing online purchase order inputs so that information is accurately loaded into the Wal*Mart system, and reviewing Wal*Mart files via Retail Link to insure system accuracy prior to shipments.         02/2003   to   02/2005     Merchandising Assistant    Company Name   Ôºç   City  ,   State      Worked in all merchandising activities during the design and production process of the New Ventures line of the Just My Size brand including marketing research, product development and sourcing.  Created and directed an entire line plan that included design, fabrication, style numeration, color and country of origin, which allowed all business units to track product development from start to finish.  Worked directly with the New York design department as well as the technical design team to ensure product development and product delivery on a timely manner.         02/2001   to   02/2003     Exports Specialist    Company Name   Ôºç   City  ,   State      Managed the daily execution of export documentation activities for shipments going to Mexico, Central America and the Caribbean.  Directed, prepared and audited data on all documentation (internal cost, pricing, inventory and purchasing) ensuring compliance with U.S and foreign customs.          Education     2002     Bachelor of Arts  :   International Business    SALEM COLLEGE   Ôºç   City  ,   State      International Business       1997     Advertising Degree      CATHOLIC UNIVERSITY OF MANIZALES   Ôºç   City    Colombia            Languages    Fluent in Spanish and English, conversational Portuguese.      Skills    Advanced Excel and Word.  Intermediate Power Point. Quickbooks   "
APPAREL,"         SR. MANAGER       Summary     Over twenty-five years Management experience in Vendor Compliance, Product Integrity/Quality, Customer Support/Sales and Business Office Management.  I am a results-focused professional with the ability to manage multiple projects and meet deadlines in a fast paced environment.  Specific expertise includes: quality assurance, strategic planning, handling of large customer accounts, office management, vendor billing and invoicing, purchasing and payroll.       Highlights          Exceptional Customer Service Skills  Exceptional time management skills  Adaptable      Business and requirements analysis            Experience     10/2008   to   07/2012     Sr. Manager    Company Name   Ôºç   City  ,   State      Vendor Management and Product Integrity/Quality Responsibilities include:  Partnering with Quality Assurance Team, Sourcing Managers, Buyers, Technical Design and Logistics to ensure packaging and garment labeling meet company requirements.  Worked with vendor base of 200+ to ensure performance standards were in accordance with both FTC and CPSC regulations.  Day-to-day direct communications with vendors and suppliers on all levels and assist with trouble shooting.  Accomplishments: Implemented a new vendor website providing all company policy and procedures as well as educational tools.  Implemented with the QA team a shared audit tracking report and disposition process.  Implemented a Correction and Chargeback Policy for vendor Non-Compliance resulting in savings of $400k annually.         02/2005   to   10/2008     Sr. Manager    Company Name   Ôºç   City  ,   State      Manage the Technical Design Department with a staff of two Managers and six Technical Designers.  Maintained an annual departmental budget, provided daily and weekly productivity stats, streamlined efficiencies and set goals.  Provide further training as needed on systems, guidance, discipline and support to direct reports.  Developed and implemented a Standard Operating Procedure Manual to streamline processes.         09/2000   to   02/2005     Promotional Sales Manager    Company Name   Ôºç   City  ,   State      Responsible for all promotional and up sell programs in an inbound call center.  Programs include add-on sales, coordinates, gift certificates and in-house credit card programs.  Manage and maintain an associate incentive budget of $120,000 annually while increasing sales.  Created and implemented numerous successful associate incentive contests driving promotional sales up in each area.  Trained and interacted live with associates on the floor to promote 'can do' attitude to sell.  Increased efficiency in talk time and sales by providing ""Tips of the Week"" on selling and ""Knowing Your Customer"".         10/1998   to   09/2000     Manager of Customer Sales/Support    Company Name   Ôºç   City  ,   State      Manage an inbound call center handling both sales and support.  Oversee and managed a staff of 9 Supervisors with a total of 300 associates.  Accomplishments: Increased acceptance rate of the private label credit card from 11% in a six-month timeframe through successful training, coaching programs and teamwork.  This resulted in an annual savings of $2.7 million in credit costs.  Increased sales of up sell items by 325% by assisting in implementing a training and coaching program.  After implementation and consistent coaching, sales rose from $1.2 million to over $8 million annually.  Project team member for implementation of a magazine subscriptions program, which resulted in incremental revenue of $360,000 annually.         09/1988   to   09/1998     Customer Sales/Support and Correspondence Supervisor    Company Name   Ôºç   City  ,   State      Supervised a staff of 35-40 associates providing training, cross-training and coaching to ensure associates continue to develop in their roles.  Monitored calls and provided feedback, progressive discipline, documentation and performance reviews.  Provide daily support for senior management to expedite customer service inquiries for timely resolutions.  Envisioned and implemented associate incentive programs to increase productivity and morale.  Created and maintained various statistical/departmental reports.         01/1983   to   01/1988     Executive Assistant    Company Name   Ôºç   City  ,   State      Sr.  Managing Partner/Corporate Law.  Assisted Sr.  Managing Partner with managing the business.  Interviewed prospective personnel; managed monthly client billing and scheduling.          Education          B.S  :   Business Administration    Eastern Nazarene College   Ôºç   City  ,   State      Business Administration            Burdett Business School, Boston, MA - Certified Legal Assistant              Skills    streamline, billing, budget, call center, coaching, credit, client, customer service, documentation, driving, senior management, Law, Legal, Logistics, MA, Managing, packaging, performance reviews, personnel, processes, Quality, QA, Quality Assurance, selling, sales, sales and support, scheduling, teamwork, trouble shooting, Vendor Management, website      Professional Affiliations    Vendor Management Group Retail Industry Professionals Group Taunton Area School to Careers, Inc. ICSA (International Customer Service Association) Lexington's Who's Who NAFE (National Association of Female Executives)    "
APPAREL,"         SENIOR MATERIALS ANALYST       Summary    Requirements for this position include: Bachelor's Degree in Business, Management, or related field Minimum 5 years' directly relevant work or related experience 2 additional years' experience required in lieu of a degree Demonstrated knowledge of product processes Proven experience in strategic and business planning Excellent verbal and written communication skills, including meeting facilitation and presentations Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience Must possess a strong client focused approach to work Effective project and resource management experience with a proactive approach to team specific issues Change agent, ability to adapt and flexible Demonstrate integrity, fairness, respect, openness and honesty which requires courage, initiative and a strong sense of personal responsibility Ability to travel up to 10%       Highlights        Brio / Hyperion, Mapper, MMX, PPS, and PDM; deep knowledge of the Nike Apparel material process and calendars
*Advanced Microsoft Office skills (including Excel, PowerPoint, Outlook, Word, SharePoint) and experienced in learning new technologies as necessary
*Extensive experience with Tableau, SPC, DOE, online survey tools and various statistical programs
*Familiar with manufacturing processes (casting, injection molding, rolling, extruding, forging, and drawing) and physical and mechanical testing (spectrometer, hardness, tensile, compression, fracture, and fatigue testing, x-ray diffraction, several types of microscopes, microscopy and foundry processes)            Accomplishments      Six Sigma Green Belt trained and experience working in a Lean Manufacturing environment Strong verbal and written communication skills; including experience connecting with peers, senior level colleagues, other departments, third party vendors, overseas contacts, and clients, as well as working in a Matrix organization Activities and Interests Member American Society of Quality, 2010 - Present Alpha Phi Alumnae, 2005 - Present Montrose City Council, awarded key to the City of Montrose, 1999 - 2001.        Experience     11/2014   to   Current     Senior Materials Analyst    Company Name   Ôºç   City  ,   State      As our Materials Analyst, you'll analyze, ideate, inform and present to the Materials Leadership team (MLT) data with regards to our materials.  You will be the gate keeper on analysis providing direction and statistics on many aspects including but not limited to - What, where, how much, age etc Your analysis will provide the basis for the core palette framework, the seasonal category fabric line plan and the context for discussion at a cross category level.  You'll support the Material Operations director in planning and tracking key business milestones for the category.  You'll maintain strong connections with category product creation centers and manufacturing offices providing visibility to the MLT on vendor key performance indicator reports.  You'll ensure pricing targets are established to align with and meet the category goals.         04/2010   to   11/2014     Nike, Apparel and Equipment Product Integrity - Quality Analyst      City  ,   State      Work cross-functionally with various Nike teams to maximize the reach and impact of global quality data Part of a core team of 3 people striving to align quality metrics with sales, sourcing, demand planning and manufacturing data to inform supplier sourcing decisions Responsible for identifying, analyzing and reporting  reject rates, poor quality materials, and quantifying aesthetics of materials to provide insight into consumer preference and define product and process improvement projects for a team of 30+ people across the globe Provide Nike supplier base with quality metrics allowing them to focus on the right initiatives to increase their performance and decrease poor quality Connect material, garment, and returns quality data to present a comprehensive product quality lifecycle review Led an initiative project for Product Integrity to acquire, report and align supplier data to effectively move quality data and actions closer to the source base.         08/2007   to   04/2010     Company Name   Ôºç   City  ,   State      Led and participated in Six Sigma continuous improvement and Lean Manufacturing projects to improve processes and product developments using statistical techniques such as Gage R&R, Pareto, Control Charts, T-Test, ANOVA, regression, etc Performed quality reviews of testing and inspections for final validation of aerospace and ballistic aluminum and performed root cause analysis Facilitated and designed experiments for process and product improvements, including a project to improve flatness of all product types which reduced the scrap rate by 75%, saved over $800k per year and maintained Best in Class standards Conducted studies on equipment and analyzed data for product performance correlations Prepared and helped facilitate external ISO, ASTM, NADCAP and internal audits as well as developed and maintained best practices and standard operating procedures.         10/2003   to   07/2007     Project Coordinator    Company Name   Ôºç   City  ,   State      Created contracts and change orders using AIA software for multiple jobs; organized job files and bid files; called subcontractors regarding billing, project bids, and various other issues.          Education     2007     BS  :   Metallurgy and Materials Engineering    Colorado School of Mines   Ôºç     State      Metallurgy and Materials Engineering Focused core classes in manufacturing processes
*Participated in several team projects, one which resulted in a patent for the school
*Held leadership positions in Alpha Phi International Sorority, Mines Activity Council, Associated Students of the Colorado School of Mines and served as an Orientation Leader multiple years        Additional Information      Sports Activities Holiday Half Marathon, 2011 Nike Women's Full Marathon, 2011 Hood to Coast team T.E.A.M., 2011 Fueled by Fine Wine Half Marathon, 2011 Lacamas Lake Half Marathon, 2010 National Breast Cancer Half Marathon, 2010 Coed Kickball and Softball, 2010 - 2011 Spokane Half Marathon, 2009 Bloomsday, 2008 - 2010 Volunteer Nike Materials Library, 2011 - 2013 PBS phone-a-thon, 2010 Advisor for Alpha Phi at Eastern Washington University, 2009 - 2010         Skills    AIA, Alpha, Analyst, billing, Brio, Charts, continuous improvement, contracts, Council, direction, experiments, focus, drawing, Hyperion, internal audits, ISO, Leadership, Lean Manufacturing, director, manufacturing processes, Mapper, Materials, mechanical, Excel, Microsoft Office, Outlook, PowerPoint, SharePoint, Word, PDM, pricing, processes, improve processes, process improvement, quality, reporting, sales, Six Sigma, SPC, statistics, Tableau, validation, x-ray   "
APPAREL,"         SR. FREELANCE DESIGNER/PRODUCT DEVELOPMENT MANAGER       Summary     Product Development Manager/Sr. Designer of Apparel, Packaging, and Graphics.  Responsible for delivering the fashion needs on a wide range of products.  Ability to collaborate with the Product Development team, to execute production.  Create trend/theme boards, color palettes and hand/computer sketch.  Strong understanding of production as well as cost structure and technical packages. Ability to provide clear, accurate, and complete specifications for each style. Area of Expertise: Strong fabric knowledge of Cut n Sew, Woven's, & Sweaters;¬† ¬† ¬† ¬†           Skills        Adobe Creative Suites-Illustrator, Photoshop, Indesign-CC, Microsoft Office- Excel, Word, Power Point, Lotus Notes, Outlook.
CAD- Ned Graphics-Easy Weave, Easy Knit, Coloring and Repeat.  Working knowledge of U4ia and Kaledo.  PDM/PLM.            Experience      Sr. Freelance Designer/Product Development Manager     07/2012   to   Current      Company Name   City  ,   State      Worked cross functionally while building and maintaining relationships with product development departments.    Execute all product details including construction, detail, color, form, style, fit, graphic application, trim, etc.  Worked directly with clients through out all stages of development to production.  Worked with clients in selling and designing the interior of their homes at BALLARD DESIGNS/POTTERY BARN KIDS.  Developed packaging for multiple apparel /footwear companies with TJX/AVERY DENNISON.  Designed graphic design -t-shirts/pet wear with B POSITIVE PROJECT/PETRAGEOUS DESIGNS.   Designed Children's apparel including sleepwear, sweater sets, rompers, dresses for BABY TOGS/BABY FAIR/ZUTANO.                   Sr. Apparel Designer/Product Manager     10/2002   to   06/2012      Company Name   City  ,   State      Managed and developed product development process.  Designed artwork and graphics for specific classifications in apparel focusing on Men's, Ladies, and Children's apparel.¬†  Worked with product teams to build and design garments that fit into a costing structure while providing new and exciting assortments.  Cross functional leader led all teams including merchants, overseas offices, management, and product development to drive accountability and enroll the team in the commitment to meet the business objectives.  Use relevant and appropriate resources to accurately determine, anticipate and validate current and future trends, competition, retail landscape and business drivers.  Grew Children's Sweater business from $100,000 business to a $10,000.000.00 business in 10 years.  Designed 600 unique styles in a 4 month period of time.  Saved 30K on print development by utilizing artwork and prints from all departments.  Monitored production flow in accordance to the company calendar.  Reviewed WIP (work in progress) reports to ensure on time delivery.  Provided accurate sketches including detailed close-ups for technical designs.  Approved Submits including lab dips, knit downs, strike offs, label/packaging, and fit for production.  Trained and mentored team of 3 Designers and 20 Freelance Contractors.         Senior Designer/Product Manager     09/1999   to   10/2002      Company Name   City  ,   State      Merchandised and designed the product line for children's and junior's cut -n- sew, and woven fabrications.  Supervised the sourcing process to achieve the best possible cost throughout the creation process.  Managed sourcing and ordering of fabric yardage, and trim details for specific classifications each season.  Created and utilized PDM to design sketches and specification pages.  Attended all fittings for prototype meetings and production samples.  Responsible for merchandising the Apparel product per delivery.  Partnered with team throughout the development cycle from initial tech pack, print and fabrications to end product.  Responsible for completing all technical line drawings, keeping visual needs up to date, building detailed tech packs.  Present effectively and confidently to all levels of the organization Prepares global price proposals using established tools and guidelines.  Consulted with Buyers and MMC when competitive situations arise.  Traveled to overseas offices in Asia 2-4 times a year to ensure correct fabrication, development, and execution of production was accurate.  Strong organizational, time management, communication and presentation skills.  Managed 2 designers, created and mentored the designer's pathway for growth to be promoted.         Home Textiles Account Manager      Company Name   City  ,   State      Managed development process from design to implementation- home d√©cor, candles, seasonal products, domestics, and home textiles.  Worked with the overseas factories to sample, negotiate price and package the line items for sale.  Worked with buyers in development and offshore sourcing for seasonal programs.  Presented and merchandised plan-o-gram with Buyer for seasonal programs and end caps.  Worked with the designers on creating bedding, and window treatments tocreate a mix and match line.  Responsible for executing key strategies for all projects, while creating mood boards to aid buyers.  Managed a team of 4 Assistants.         Education and Training      Bachelor of Science  :   Textile Design   1992     Syracuse University   City  ,   State             Skills     Product/Brand Development  Trend/Color¬†  Sourcing/Negotiation  Print Repeat/Textile Design  Technical Fit  Knitwear Expert      "
APPAREL,"         CUSTOMER SERVICE MANAGER       Summary    Pleasant and energetic Office Professional with excellent written and oral communication skills
          and knowledge of use of Office Systems Technology including: Microsoft Office Word, Excel,
          and PowerPoint seeking a role of increased responsibility and authority while committed to
          delivering high quality results.      Skills          Microsoft Office proficiency         Self-starter  Meticulous attention to detail       AS/400  Professional and mature          Medical terminology  Resourceful          Proofreading  Dedicated team player          Understands grammar  Strong interpersonal skills          Business writing  Results-oriented          Mail management              Experience     10/2012   to   Current     Customer Service Manager    Company Name   Ôºç   City  ,   State      Promoted to Closing Key Holder after 1 month of employment.  Received a merit raise for strong attention to detail, exemplary customer service and
          team-player attitude.  Received a certificate of appreciation from Tara Hall Home for Boys in recognition of
          my service and support through family services.  Received a certificate from Howard Adult Center for completing a continuing education
          introductory course in computers.  Received a merit raise and certificate for meeting Store Inventory goals with a
          variance of +1.02%.  Overnight winner of the ""[WalMart] Employee of the Month Award September, 2010.  Promoted to Customer Service Manager upon demonstrating exemplary customer
          service and leadership skills October 2012.  Provide Customer service by acknowledging the customer, identifying Customer needs,
          assisting with purchasing decisions, locating merchandise, resolving Customer issues
          and concerns, and promoting products and services, while maintaining a safe shopping
          environment.  Maintain the front-end in accordance with Company policies and procedures by
          properly handling claims and returns, zoning the area, arranging and organizing
          merchandise/supplies, identifying shrink and damages, and ensuring a safe work
          environment.  Operate equipment, such as cash registers and related tools, to process Customer
          purchases using appropriate procedures for different payment types and items sold.  Supervise associates in the area of responsibility by assigning duties, communicating
          goals, providing feedback and follow-up, monitoring performance, teaching and
          supporting Company policies and procedures, ensuring compliance, and participating
       in the hiring, promotion, coaching, teaching, and evaluation of Associates.  Fulfill Customer service requirements by greeting Customers, approving monetary
       transactions, providing support to Associates for completing monetary transactions,
       assisting with Cashier training, balancing Customer traffic across the front-end,
       conducting register audits, maintaining front-end keys, coordinating Cashier meals and
       breaks, and assisting Management with control of front-end.  Execute plans and manage own and others' time so that priorities were met.  Build trusting relationships and work with others to reach goals.  Share clear priorities
       and work practices with others.  Prepare written work that is accurate and complete.  Communicate in a respectful and professional manner.  Enter and locate information on a computer.  Create documents, reports, etc., using a writing instrument (such as a pencil, or pen)
       or computer.  Communicate effectively in person or by using telecommunications equipment.  Present information to small or large groups and individuals.  Employee of the month
       Promoted to management after three years of employment.         05/2009   to   10/2012     Apparel Processor/GM Stocker    Company Name   Ôºç   City  ,   State      Recommended and helped customers select merchandise based on their needs.  Served as liaison between customers, store personnel and various store departments.  Informed customers about sales and promotions in a friendly and engaging manner.  Tracked down sources of special products and services to meet customers' special
    needs.  Trained new employees on company customer service policies and service level
    standards.  Described use and operation of merchandise to customers.  Shared product knowledge with customers while making personal recommendations.  Demonstrated that customers come first by serving them with a sense of urgency.  Worked as a team member to provide the highest level of service to customers.  Maintained friendly and professional customer interactions.  Verified that all merchandising standards were maintained on a daily basis.  Closing Manager Keyholder/ College Bookseller.         06/2004   to   10/2005     ComData    Company Name   Ôºç   City  ,   State      Activate fuel pumps.  Collect cash payments from customers and make change or charge purchases to
     customers' credit cards and provide customers with receipts.  Resolved customer questions, issues, and complaints.  Clean parking areas, restrooms, or equipment and remove trash.  Trained new quality attendants.  Provide customer with information about local roads and/or highways.  Developed a rapport with the customer base by handling difficult and/or complicated
     issues with professionalism.  Provided a high level of product and leadership support to attendants and customers.  Stock shelves and coolers.  Assist with inventory preparation.         05/2004   to   10/2009     Lead Cashier/Attendant    Company Name   Ôºç   City  ,   State      Under minimal or no supervision, performed a variety of shipping/receiving, pricing,
     stocking and other retail sales activities.  Processed and distributed documentation with purchase orders; operated a computer
     and/or cash register; performed customer services such as buybacks, refunds,
     charges, selling and other customer assistance; and performed related work as
     required.  Assisted store manager with ordering adequate merchandise and supplies, maintained
     the store as assigned, and ensured orderliness and cleanliness of inventory and work
     area.  Organized store inventory, while maintaining the accuracy of inventory; updated and
     maintained computer databases of store inventory.  Assisted students, faculty, and other customers to locate books, supplies, and related
     materials; maintained current knowledge of courses and syllabi.  Supervised and trained student assistants and short-term non-continuing employees.  Assisted store manager with the coordination of all syllabi to determine order
     quantities, printing, delivery, pricing, and inventory through Bookstore Text-Aid
     System.  Worked with faculty to inform them of problems with textbooks or syllabi.  Performed complex technical and clerical duties related to purchasing supplies and
     materials, read, wrote, and performed mathematical calculations at a college-level;
      dealt with the public tactfully and courteously; followed oral and written instructions;
      operated a computer, typewriter, cash register and calculator; performed physical
      labor including the ability to lift and carry large amounts of books by hand or with the
      use of equipment; operate hand trucks, dollies, weight scales, postage machines, pallet
      jacks and hand tools; maintain cooperative working relationships; demonstrated
      sensitivity to and respect for a diverse population.  Managed daily office operations and maintenance of equipment.  Created and maintained spreadsheets using advanced Excel functions and calculations to
      develop reports and lists.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Maintained electronic and paper files.  Received and screened a high volume of internal and external communications, including
      email and mail.  Organized files, faxed reports and scanned documents.  Successfully completed ""The Power of WOW"" training course.         04/2003   to   06/2005     Cashier    Company Name   Ôºç   City  ,   State      Assist customers with final purchases
     Use computerized cash registers, conveyor belts, and scanners to ring up customer
     purchases and scan coupons
     Greet each customer in a professional manner with a warm smile addressing them by
     name whenever possible and ensuring customer satisfaction
     Completed transactions in a speedy and accurate manner with an average scan rate of
     97% without errors
     Kept work area clean
     Stock and restock groceries.         05/2001   to   10/2003     Assistant Manager    Company Name   Ôºç   City  ,   State      Prevented store losses using awareness, attention to detail and integrity.  Processed and issued money orders for customers.  Compiled weekly monetary reports and records for store managers.  Maintained adequate cash supply in cash drawers in multiple checkout stations.  Responsible for ringing up customers in a timely manner and guaranteeing a high level
     of customer service.  Communicated all merchandise needs or issues to appropriate supervisors.  Stocked and rotated inventory regularly.  Performed store opening duties, including counting cash drawers and checking all
          equipment for proper functioning.  Organized the store by returning all merchandise to its proper place.  Replenished merchandise shelves with items from the stockroom.  Processed merchandise returns and exchanges.  Accurately logged all daily shipping and receiving orders.  Performed all duties as a Customer Service Representative.  Completed daily banking.  Troubleshooted daily closeout and shift sales analysis.  Developed daily/weekly work schedules.  Finalized time keeping.  Performed the functions of the Store Manager in his/her absence.  Performed other duties as assigned by the Store Manager or Market Manager.  Guided inventory preparation
          Shared product knowledge with customers while making personal recommendations.  Maintained friendly and professional customer interactions.  Trained and directed all customer service representatives assigned to the store.  Provided prompt, courteous resolution to employee and customer issues.  Prepared and transmitted daily bookkeeping, gasoline and invoicing data.  Participated in the hiring process.  Trained new employees on company customer service policies and service level
          standards.  Conducted performance and disciplinary discussions in the Managers absence.  Tracked down sources of special products and services to meet customers' special
          needs.  Informed customers about sales and promotions in a friendly and engaging manner.  Confirmed that appropriate changes were made to resolve customers' problems.          Education and Training     2007     Associate of Arts  :   Office Systems Technology    HORRY GEORGETOWN TECHNICAL COLLEGE   Ôºç   City  ,   State  ,   United States    Office Systems Technology       1991     Office Administration coursework
          Related coursework in Notetaking, Computerized Accounting, Office Communications,
          and Leadership Development.
          Coursework in Administrative Technology with a Concentration in Office Systems &
          Procedures, Information Processing Applications, and Office Spreadsheet Applications.
          Business coursework (Advertising, Internet Skills for the Workplace, and Technical
          Communications).
          Technical Education Certificate, Patient Care Technician      CENTRAL CAROLINA TECHNICAL COLLEGE   Ôºç   City  ,   State  ,   United States            Activities and Honors    Inducted into Phi Theta Kappa Society International Scholastic Order of the Two-Year-
          College in 2005.      Skills    Computerized Accounting, Administrative, Advertising, AS/400, attention to detail, banking, bookkeeping, Business writing, calculator, cash register, Cashier, cash registers, clerical, Closing, coaching, Strong interpersonal skills, oral, credit, make change, customer satisfaction, customer services, customer
          service, Customer Service, customer assistance, databases, delivery, documentation, dollies, email, faxes, hand tools, hand trucks, hiring, Internet Skills, Inventory, invoicing, leadership, leadership skills, Leadership Development, Market, materials, Medical terminology, merchandising, Excel, Mail, money, Microsoft Office, Office, 97, Office Administration, organizing, Patient Care, pen, pencil, personnel, policies, postage machines, pricing, promotion, Proofreading, purchasing, quality, rapport, read, receiving, retail sales, selling, sales, sales analysis, scanners, Self-starter, shipping, spreadsheets, Spreadsheet, Store Manager, supervision, teaching, team-player, team player, Technician, telecommunications, typewriter, written   "
APPAREL,"       CREATIVE DIRECTOR & FASHION DESIGNER       Summary     Passionate about the fashion industry, I wish to deploy my skills by working with a dedicated and innovative team of designers and fashion professionals.  Seeking to obtain a challenging position as a fashion designer or creative director in a professional, artistic environment where I can use my 15 years of experience in the fashion field in Argentina to benefit the company and its clients.  My goal is to participate and support in bringing current international fashion trends to the market, developing unique styles, and providing beautiful and practical clothes to the public.       Highlights          Creative thinking  Leadership within team work and management  Organization and order  Communication.      Brand identity development   Design conception  Quality Control  Problem Solving.            Accomplishments      Extensive knowledge of principles and methods for showing, promoting, and selling products or services,  including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.  Extensive knowledge of design techniques, tools, and principles involved in production of precision technical.  Able to come up with unusual or unique ideas about a given topic or situation, and to develop creative ways to solve a problem.  Creative, determined and results-oriented individual with excellent communication and interpersonal skills.  Overseeing the purchase of fabric and other material and equipment required for production and design.  Strong ability to match or detect differences between colors, including shades of color and brightness.        Experience      Creative Director & Fashion Designer     04/2007   to   02/2015      Company Name   City  ,   State      Designed the complete collection with clothing and accessories, creating original and design garments that followed well-established fashion trends.  Directed and coordinated designers team and product developers.  Creative director and head of photoshoot campaign and look-book for 10 years.  Developed the line of colors and material selection.  Conferred with sales and management executives as well as with clients in order to develop design ideas.  Directed, coordinated, drawing, cutting patterns and constructing samples and finished garments.  Identified target markets for designs examining factors such as age, gender and socioeconomic status.  Provided sample sales meeting products to agents and sales representatives and arranged for showings of.  Sample garments at sales meeting and Fashion Shows.  Involved with acquiring new and used clothing and accessory items as needed to complete designs.         Fashion Designer / Consultant / apparel manufacturer     07/2012   to   09/2015      Company Name     State      Offered operations advice and designed lines to present to potential investors.   Development and production of clothing orders.  Consulted on and working with domestic and overseas factories.  Bringing market trends, color, fabric, trim, silhouettes, print and embellishment ideas to the design process.  moodboards  and trend analysis.  Performed fittings and fit approvals.         Fashion Designer     02/2002   to   10/2007      Company Name           Responsible for bringing market trends, color, fabric, trim, silhouettes, print and embellishment ideas to the design process.  moodboards   trend analysis   Responsible for various items/categories within the collection as assigned per season by the Design Director.  Maintain communication with other in-house design teams to ensure continuity with the parent lines and corporate image.  Facilitate and guided the prototype stage of product development.  Shopped  stores for sample   Graphic elaboration of the brand , labels, hangtag.  Special projects for celebrities and exclusives boutiques   Selection of materials, trimmings, accessories   Archive materials management.  Creative oversight for Photoshoot Campaing and lookbook.         Personal Asistance     01/1999   to   12/2002      Company Name           Produced documents, briefing papers, reports and presentations.  Organising and attending meetings and ensuring the manager is well prepared for meetings.         Education      Coursework in  :   SOCIAL MEDIA MARKETING   2016     Fashion Institute of Technology   City               Coursework in  :   FASHION STYLING HOME FASHION BUSINESS   2016     Fashion Institute of Technology   City               Coursework in Associate of Arts:  :   FASHION INDUSTRY PROFILE NYC   2015     Parsons NYC   City               Coursework in Associate of Arts:  :   FABRIC SELECTION AND DESIGN STYLE   2015     Parsons NYC   City               Coursework in  :   MARKETING& TECHNOLOGIE IN FASHIONS BRANDS   2014     Central Saint Martins   City               College  :   DISE√ëADOR DE PRODUCTO E IMAGEN EN INDUMENTARIA   2008     ORT Argentina   City  ,     Arg.           Tecnico Superior  :   EN MARKETING DE MODA   2003     INTI / Emilia Romangna        Argentina           College  :   LICENCIADA EN DISE√ëO TEXTIL E INDUMENTARIA   2002     Universidad de Palermo       Argentina           Languages     - Spanish: Native  / - English: Medium-High /  - Italian: Basic       Computer Skills     Photoshop  / Corel Draw / Illustraitor / Microsoft Office    "
APPAREL,"         JOBS COORDINATOR / ESTIMATOR           Professional Summary     [Job Title] with management experience and exceptional people skills. Versed in [Skill set 1] and [Skill set 2]. Desires a challenging role as a [Job Title].       Core Qualifications        Excellent interpersonal and coaching skills          Motivated Recruiting and selection techniques          Conscientious Proficient communicator          Hiring recommendations            Experience      Jobs Coordinator / Estimator    August 2012   to   October 2014     Company Name   -   City  ,   State      Worked directly with Payless manager's in assigned area's with store operation's, PNL shrink, store maintenance, recruiting store staff member's and planning Competitive Analysis Performed competitive analysis to make recommendations for future Payless company growth.  Assisted in over 130 Payless ShoeSource store opening's and relocation's to create 3 districts in the Carolina's.  Selected by Payless ShoeSource Regional VP to utilize recruiting skill's and store development with the Canadian International expansion team.Promoted to Store Manager after [] months in the Assistant Manager position.  Supervised team of base office store staff and their development.  Devised a successful recruiting plan for new Payless training supervisor's and store manager's.  Awarded ""Top Sales Manager of the Year "".  Awarded "" Best in People Development "" Drafted action plans and led meetings with department executives to review project status and proposed changes.  Collaborated with cross-functional teams to draft project schedules and plans.  Defined project deliverables and monitored status of tasks.  Monitored team progress and enforced deadlines.          District Manager Trainee    July 2012   to   July 2012     Company Name   -   City  ,   State      Successfully managed the activities of team members in multiple locations.          Area Manager    October 2011   to   March 2012     Company Name   -   City  ,   State      Successfully managed the activities of store team members in multiple locations.  Recruited, managed and mentored an average of 4 new customer service representatives per year.  Developed, implemented and monitored programs to maximize customer satisfaction.  Developed and managed annual operating budgets for 4 stores locations in Durham, NC.          Area Manager / Training Supervisor    March 1992   to   August 2010     Company Name   -   City  ,   State      Worked closely with the district manager to formulate and build the store brand.  Contributed to merchandising ideas at team sale meetings.  Addressed and corrected sales staff communication issues in a tactful and effective manner.  Analyzed marketing information and translated it into strategic plans.  Trained staff to deliver outstanding customer service.  Completed weekly schedules according to payroll policies.  Trained all new managers on store procedures and policies.  Fulfilled customer shipping needs using UPS and USPS methods.  Determined staff promotions and demotions, and terminated employees when necessary.  Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.  Reorganized the sales floor's in store's to meet company demands.  Opened 130 new store location and assisted in recruiting and training new staff.  Conducted reference and background checks on all job applicants.  Developed creative recruiting strategies that met anticipated staffing needs.  Communicated the duties, compensation, benefits and working conditions to all potential candidates.  Managed all phases of recruitment, including defining hiring management needs and posting available positions.  Developed reports on employee headcount, monthly HR reports and quarterly training reports.  Created new employee self-evaluation forms that focused on employee performance, competencies, engagement and development.  Assisted management with presentations for business reviews and communications meetings.  Researched and recommended new sources for candidate recruiting.  Recruited for various positions across multiple sites in the Carolina's Va and Canada.  Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process.  Thoroughly explained the employee handbook during new employee orientations.  Maintained an accurate candidate tracking system.  Supplied tools, resources and education to company managers to enhance their skills.  Organized all monthly and quarterly reviews for all associates.  Conducted and required to conduct 2nd interviews in assigned area to determine employment for all new hires for all store location's based on manager's feedback from 1st interview's of various new hires and their store staffing needs.          Office Adminitrator    April 2015   to   July 2015     Company Name   -   City  ,   State     Planned and executed [project].Effectively controlled the release of proprietary and confidential information for general client lists.Prepared correspondence, accounting and financial documents for analysis.  Conducted analysis to address [issue] which led to [positive outcome].Prepared correspondence, accounting and financial documents for analysis.         Education      Associate of Arts   :   Business Administration  ,   1982    Mount Olive College   -   City  ,   State      Business Administration        Professional Affiliations     Member, Small Business Association (2008 - present)       Skills     Assistant Manager, benefits, budgets, cash receipts, coaching, interpersonal, Competitive Analysis, customer satisfaction, customer service, forms, functional, Hiring, HR, inventory, marketing, meetings, merchandising, office, communicator, payroll, policies, presentations, progress, reconciling, Recruiting, recruitment, sales, Sales Manager, shipping, staffing, Store Manager, strategic plans, supervisor      "
APPAREL,"         BUYER/PLANNER           Summary    Detail-oriented, analytical-thinking, trilingual individual, with exceptional problem-solving skills looking to obtain an internship or full-time position that will allow me to utilize my education and work experience while gaining valuable work experience in a team-oriented work environment.      Education and Training      Bachelor of Science   :   Petroleum Engineering  ,   Jul    Texas A&M University   Ôºç   City  ,   State      Petroleum Engineering          [Number]  GPA           Skills          Solid Works, CAD, Matlab and MS Office  Process Implementation              Languages    English, Portuguese, Spanish)      Experience      Buyer/Planner    May 2016   to   Current     Company Name   Ôºç   City  ,   State      Plan and execute forecasting strategies for mass production planning.  Collaborate with cross-functional groups including Engineering, Shipping/Receiving, Purchasing, and Sales.  Negoatiate proposals for potential suppliers, including quantitative and qualitative research.  Obtain documents, clearances, certificates, and approvals from local, state and federal agencies.  Work closely with Production to convert weekly plan into daily work center schedules that manage constraints of manpower, equipment and optimize costs.          Logistics Analyst    February 2015   to   May 2016     Company Name   Ôºç   City  ,   State      Managed ERP system to monitor the status of incoming materials.  Released work orders to the production floor as inventory became available.  Coordinated expedited shipping orders request with Production Manager.  Interacted with cross-functional teams like sales, production, and the executives.  Analyzed incoming requisitions and shortages reports for quality, specification, pricing and delivery requirements.  Translated business needs and priorities into actionable logistics strategies.          Warehouse Executive    February 2011   to   January 2015     Company Name   Ôºç   City  ,   State      Represented the Operations Group in receiving all Inventories from Vendor deliveries.  Participated in joint receiving and inspection of all Shipyard Spare Parts deliveries and liaise closely with the Procurement Team on scheduled deliveries.  Utilized Maximo system to electronically track inventory flow, bin storage, and reconcile inventory.  Ensured Warehouse was kept in a safe and efficient manner with Inventory properly labeled and sorted for easy identification and picking.  Supervised periodic stock-take and conducted investigation for any discrepancies.  Carried out the daily issuance of Tools & Inventory to shipyard personnel base on Inventory requests and Work Orders.  Monitored Stock Levels and reordered Inventory when low.  Ensured Inventory is stored in accordance with best practices and chemical storage complies with GHS Classification.            Skills    CAD, delivery, English, ERP, forecasting, functional, inspection, Inventory, leadership skills, logistics, materials, Matlab, MS Office, personnel, Portuguese, pricing, Procurement, Production Manager, proposals, Purchasing, qualitative research, quality, Fast learner, Receiving, Sales, Shipping, Solid Works, Spanish, specification, Strategy & Planning, Supply Chain   "
APPAREL,"           Rachel    Guardado         Summary     Polished and professional team member skilled at counting money, processing payments and building relationships with patrons. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to important details. Sales expert promotes products and plans to boost store profits. Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.       Skills          Credit and cash transactions  Issue resolution  Scanner operations  Cash register operation  Customer assistance  Staff mentoring  Cash counting machine operations  Product location skills  Heavy lifting  Warehouse operations  Weighing and Measuring      Tagging expertise  Automatic packing equipment  Microsoft Office  Leadership  Front of House Organization  Event Planning  Reservations  Customer Service  Check payment processing  Service prioritization            Experience      Warehouse Picker     City  ,   State      Company Name  /   May 2021   to    Current        Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.  Packaged items with appropriate materials to prevent damage during shipping.  Marked and labeled containers with accurate shipping information to prevent delays.  Assembled cartons, crates and containers.  Utilized pallet jacks to move items to and from different warehouse locations.  Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.  Inspected outgoing shipments to maintain effective quality assurance standards.  Reviewed packing slips and other documentation to properly box requested items for shipment.  Picked products from designated locations using various tools and transferred to appropriate areas for further processing.  Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.  Weighed and measured products and materials to check compliance with specifications and regulations.  I used a website that would keep track of the items that would get shipped off everyday.          Warehouse Employee     City  ,   State      Company Name  /   Feb 2021   to   Apr 2021       Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.  Counted and stocked different types of merchandise to comply with inventory control tag requirements.  Noted current product inventory levels to support completion of order requests and audits.  Packed and labeled merchandise to prepare for loading and shipment to customers.  Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.  Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.  Packed merchandise into boxes and containers to ensure safe shipment.  Arranged items on pallets according to size and weight.  Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.  Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.  Accomplished production goals by working with speed and accuracy.  Utilized pallet jacks to move items to and from different warehouse locations.  Weighed and measured products and materials to check compliance with specifications and regulations.          Sales Associate and Cashier      City  ,   State      Company Name  /   Oct 2020   to   Dec 2020       Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.  Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.  Sold various products by explaining unique features and educating customers on proper application.  Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.  Assisted customers by finding sizes for certain items and if it wasn't available at our store i checked inventory for items at other locations.  Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.  Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.  Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.  Assisted with purchases, locating items and signing up for rewards programs.  Worked closely with front-end staff to assist customers and maintain satisfaction levels.  Monitored sales events, added new merchandise and rang up purchases.  Scanned customer purchases, supporting transactions to streamline sales process.          Host     City  ,   State      Company Name  /   Jul 2020   to   Aug 2020       Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.  Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.  Greeted guests and gathered information to seat groups or place on waitlist.  Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.  Accommodated guests with children and special needs to promote comfortable dining experience.  Monitored dining area to assess server capacity and estimate wait times.  Stayed abreast of server availability and table turnover to make quick decisions about seating locations.          Education and Training      High School Diploma      Clifton High School     Expected in   Jun 2023     City  ,   State              Additional Information     I am fluent in spanish and english.      "
APPAREL,"         COLOUR ANALYST       Summary    Creative , detailed, passionate and technical results driven Senior Color Analyst who excels in a fast paced fashion manufacturing and retail environment, leading product development and revenue growth. Design and color fashion forward, everyday-wearable apparel, swim and active wear that exceed sales goals. Innovative and resolute thinker, color expert who builds strong relationships with cross-functional product design, art design, merchandising, sourcing and manufacturing teams.
AREA OF EXPERTISE:
*Creative and Color analyst for everyday wearable apparel, swim, performance active wear and multi-fabric dyed to match garments.
*Trend analysis and forecast, seasonal color palette creation, denim/woven shade band expertise,  color/dyestuff execution and limitation expertise, trim knowledge and development.      Highlights         Color iQc, PLM, Microsoft office (Word, Excel, PowerPoint and Outlook) and Lotus Notes. Affluent in Adobe Illustrator and Photoshop. Microsoft Office, Outlook, PowerPoint, Excel & Word  Affluent knowledge of Adobe Illustrator             Accomplishments     Providing sole responsibility to Athleta a $565 million brand for all color issues, evaluations, color recommendations for fabrics and create seasonal color palettes across all aspects of the brand (Divisions, Categories, Prints and different fabrics)   Implemented in-store light source (U3500) to primary light source during Athleta color evaluation process and procedures.        Experience     08/2002   to   01/2006     Colour Analyst    Company Name   Ôºç   City  ,   State      Office Choosing the seasonal color palette pantone # (PMS) for design and graphic purposes.  Visual Evaluation of seasonal Color Lab Dip/Bulk Submissions.  Communicating evaluation results with off-shore/domestic Vendors.  Colour Technician & Label /Trims Management Visual Evaluation of seasonal Color Lab Dip/Bulk Submissions Organizing and choosing the seasonal color palette pantone #(PMS) for design and graphic purposes.  Communicating and providing technical assistance to off-shore & domestic vendors.  Managing all color processes and requirements.  Developing new labels, crests & hangtags for the design team.         08/2008   to   06/2015     Senior Color Analyst    Company Name   Ôºç   City  ,   State      Athleta is a $565 Million brand.  Providing sole responsibility for all color issues, evaluations, color recommendations for fabrics and create seasonal color palettes across all aspects of the brand (Divisions, Categories, Prints and different fabrics) Evaluation of seasonal color submissions using instrumental color measurement and visual evaluation.  Provide basic color training to all on-boarding vendors/mills.  Provide Color vision testing and basic color training to all production employees for the Athleta Brand.  Managing and provide color training, support and leadership to my direct report.  Provide Fabric Dye stuff limitations and color recommendations to the Production and Merchandising teams.  Assist in seasonal color trend research and seasonal color palette creation.  Assist production teams in determining shade band approvals for garment shipments.  Provide technical assistance to vendors/mills for color re-formulation and further color matching accuracy by consulting with dye stuff experts.  Distribution of the non-certified color standards (physical and electronic color standards) to the vendors/mills.  Working closely with our certified color service providers (Archroma, CSI & Pantone) to achieve custom color standard development, fabric & dye limitation direction, organization and vendor/mill/supplier distribution.  Find best pantone #(PMS) cross matches for screen prints for seasonal color standards for graphic printing vendors/mills.  Find best YKK & IDEAL zipper tape matches for Designers, GIS Production teams and vendors/mills.  Matching Coats & AE sewing threads for all seasonal color standards.  Discuss with Global Color teams and manage all new initiatives and processes for Gap Inc.  Color Standard Operating Manual.  Monthly maintenance of color equipment, conditioning unit and UV Calibration programs.  Maintain organization of the previous and current seasonal Color standard inventory.  Data entry used for seasonal color reference and records.         08/2008   to   09/2012     Sr. Color Analyst    Company Name   Ôºç   City  ,   State      Evaluation of seasonal colors for Old Navy, Gap, Gap Outlet, Banana Republic and Banana Republic Factory Store using instrumental color measurement and visual evaluation.  Provide basic color training to all on-boarding vendors/mills.  Provide Color vision testing and basic color training to all production employees at GIS Americas.  Provide Global Color & Sr.  Product Integrity teams with quarterly global color metric reports.  Assist GAP & Banana Republic Denim production teams in determining shade band approvals for garment shipments.  Provide technical assistance to vendors/mills for color re-formulation and further color matching accuracy by consulting with dye stuff experts.  Find best pantone #(PMS) cross matches for screen prints for GAP and Banana Republic brand  seasonal color standards for graphic printing vendors/mills.  Gather GAP and Banana Republic brand and outlet color standard requests by providing the physical and electronic color standards to distribute to the vendors/mills.  Cross matching Coats & AE sewing threads for all brands (GAP, Banana Republic and Old Navy) Discuss with Global Color teams and manage all new initiatives and processes for Gap Inc.  Color Standard Operating Manual.  Assist Quality Assurance in their ""In-Store"" color quality by confirming approved dye lots and determining if shaded garments are acceptable within GAP Inc.  tolerances.  Monthly maintance of color equipment, conditioning unit and UV Calibration programs.  Maintain organization of the previous seasonal Color standard inventory.  Data entry used for Global Metrics.         01/2006   to   07/2008     Womens Apparel Color Analyst    Company Name   Ôºç   City  ,   State      Evaluation of seasonal colours for all Sears brands (Nevada, Jessica, Jessica Sport, Tradition, Together, Attitude, La Redoute and Somewhere) using instrumental color measurement and visual evaluation.  Creating Labels/Hang tags & Logos documents for internal distribution.  Communicating with Colour standard Supplier-Archroma (Div.  of Clariant) and Pantone.  Data entry used for Quarterly Metrics.          Education     May 2001     Certificate as Fashion Co-ordination & Stylist		        2002 -2004

Richard Robinson Academy of Fashion Design  :   Fashion    Ryerson University   Ôºç   City  ,   State  ,   Canada           May 2000     Diploma  :   Fashion Designer    Richard Robinson-Academy of Fashion Design   Ôºç   City  ,   State  ,   Canada     Fashion Designer         Certifications     Project Management Courses -ECornell  (affliated with Cornell University) -Jan.2011   	Time Management Course- ECornell  (affliated with Cornell University)        Skills    Adobe Illustrator, Photoshop, basic, Calibration, Color, consulting, Data entry, direction, Fashion, GIS, graphic, inventory, Leadership, Logos, Lotus Notes, Managing, Merchandising, Excel, Microsoft Office, Office, Outlook, PowerPoint, Word, mill, Navy, Organizing, PLM, processes, Project Management, quality, Quality Assurance, research, technical assistance, Technician, threads, Time Management, trend, UV, vision   "
APPAREL,"         FREELANCE DESIGNER         Highlights        * Efficiently lead and coordinated all product development stages. * Research market needs for development of new products, remain up-to-date on emerging trends and competitors. * Engaging presenter and communicator; clearly communicates product features and advantages to management, clients, and vendors. * Skilled in the production of concept sketches, 3D computer models, and product prototypes. Technical Proficiencies MS Office Suite (Word, Excel, PowerPoint), Adobe Photoshop & Illustrator CS, Pro Engineer, Rhino, Alias, Hypershot, Keyshot, Wacom Drawing Tablet, Scanning Software, Digital Cameras, Table Saws, Sanders, Paint Sprayers.              Experience     07/2014   to   Current     Freelance Designer    Company Name   Ôºç   City  ,   State      Completed projects for Dick's Sporting Good, Walmart, Khol's, Cabela's, Magellan, Kryptek, Snap-On, CCA.  Created winter beanies and gloves.  Creating Tech Packs: Specific apparel information on placement, measurements and overall look of garment.  Created women's hoodies, yoga pants and tee shirts.  Created golf polo shirts.  Created designs for promotional baseball caps to be sold at four major airports.         05/2014   to   06/2014     Freelance Designer    Company Name   Ôºç   City  ,   State    Provided designs and sketches for two models of snow ski gloves. The designs were from initial concept through final design stages. The first model is a ski patroller glove where durability and value are paramount. The second model is at the upper end of the range of gloves for skiers and will be a higher performing glove.       09/2012   to   11/2013     Apparel Designer/Developer    Company Name   Ôºç   City  ,   State    Managed designs and development of new apparel lines from initial concept through production confirmation. Emphasis was on delivering projects and related samples according to predetermined timelines. Learned and applied the full scope of product development including Project management, Timeline management, Costing analysis, Fit and Wear testing, Commercializing to production, Material knowledge, Created tech pacs, and Construction methods. Kept informed of and evaluated competitive developments with an eye towards improving the competitiveness of Rocky Brands apparel lines. Communicated daily with the overseas factories and team members on the proto-type and pre-production samples. Participated in Voice of Customer trips which included focus groups, talking with storeowners, working in their stores and talking with their customers. Attended several construction sites and hunting trips to observe experience and further understand the apparel requirements and needs for both workers and hunters. Key Achievements: * Effectively developed several apparel lines that will be introduced in the marketplace. * Worked with fabric suppliers/vendors to learn about materials and their usage. * Created Tech Packs: Specific apparel information on placement, measurements and overall look of garment. * Provided presentation materials and storyboards for new collections. * Created designs, sketches, material specifications, measurement templates, construction detail/ construction sketches, logo/label design trim detail, and color assortments.       05/2010   to   02/2012     Product Designer    Company Name   Ôºç   City  ,   State    Managed multiple concurrent design projects for a leader in silicone-based technology and innovation, working closely with marketing and business development professionals, scientists, and engineering teams. Developed new products to meet market needs. Created concept sketches and 3D computer models and presented to clients. Provided guidance to and managed workloads for college interns. Key Achievements: * Successfully implemented key projects that resulted in building customer awareness of silicone uses. * Created architectural floor plans, developed interior design plans and designed product display cases for new Dow Corning Design Center. Consistently remained ahead of schedule.       01/2007   to   07/2009     Product Designer    Company Name   Ôºç   City  ,   State    Researched design concepts and designed / updated consumer-based products, working in conjunction with marketing, engineering teams and other designers. Prepared concept sketches and 3D computer models; built model prototypes. Delivered presentations to management to present concepts, updates, and product models. Key Achievements: * Developed several products that were introduced in the marketplace.       05/2006   to   09/2006     Website Designer    Company Name   Ôºç   City  ,   State    Completed website development for a local county Water Authority, including layout, content, and graphics.       01/2006   to   02/2006     Product Designer (contract)    Company Name   Ôºç   City  ,   State    Worked with creative team to develop ideas and create concept sketches for new products. Clients included Binney & Smith (Crayola), Fisher Price, and Icuiti.        Education          Bachelor of Fine Arts  :   Industrial Design    College of Creative Studies Detroit   Ôºç   City  ,   State  ,   US    College of Creative Studies Detroit, MI	Degree: Bachelor of Fine Arts in Industrial Design GPA: 3.36              design    Monroe Community College Rochester   Ôºç   City  ,   State  ,   US    Monroe Community College Rochester, NY	Summer Courses GPA: 3.6 Volunteer Experience Mentored a senior at University of Northumbria (London, England) in design of a cordless men's hairdryer with a carry case, providing feedback and professional guidance. Contributed to building children's playground as a volunteer with the Greece Rotary Youth Interact Club.         Certifications    CCA      Professional Affiliations    Volunteer Experience      Presentations    Researched design concepts and designed / updated consumer-based products, working in conjunction with marketing, engineering teams and other designers. Prepared concept sketches and 3D computer models; built model prototypes. Delivered presentations to management to present concepts, updates, and product models      Skills    Product Designer, Marketing, Prototype, Prototypes, Clients, New Products, Business Development, Cases, Interior Design, Collections, Credit, Pacs, Product Development, Project Management, Testing, Transmissions, Voice, Cca, Magellan, Promotional, Adobe Photoshop, Engineer, Excel, Illustration, Illustrator, Ms Office, Photoshop, Powerpoint, Pro Engineer, Scanning, Word, Patroller, Industrial Design   "
APPAREL,"           DESIGN DIRECTOR / SENIOR DESIGNER         Professional Summary     Passionate Design Director with extensive talents in providing clear instructions to team members and supervising budgets to ensure project profitability. A natural leader with more than 10 years' experience leading successful and talented design teams. Seeking a new position as a Senior Designer with a great organization.       Skills          Apparel Design  Adobe Photoshop  Originality  Adobe Illustrator  Garment construction  Superb eye for detail      Ability to effectively plan  Project presentations  Teamwork skills  Pattern making  Illustration  Sketchbook Pro            Work History      Design Director / Senior Designer  ,     10/2016   to   Current     Company Name   ‚Äì   City  ,   State      Developed seasonal merchandise assortment to improve category depth and breadth  Clearly communicated design revisions to all members of fashion design team  Developed seasonal and brand style guides to promote Tiger Schulmann's TSK Pro Shop  Sketched artistic and fresh designs for consideration  Communicated with photographers and stylists to effectively showcase brand  Negotiated with vendors on availability, product specifications, distribution, delivery deadlines and price  Developed seasonal and brand style guides  Supervised several projects simultaneously, maintaining profitability of each and consistently exceeding design expectations  Facilitated new processes within department, alleviating repetition and boosting overall team productivity         Head Designer  ,     06/2015   to   10/2016     Company Name   ‚Äì   City  ,   State      Helped company advance industry standing by creating innovative concept designs.  Supervised design staff through product creation and release.  Clearly communicated design revisions to all members of fashion design team.  Developed seasonal merchandise assortment to improve category depth and breadth.  Worked with technical design and product management to provide accurate and complete design packages.  Designed advertisements, tradeshow banners and signage from concept through completion.         Head Designer  ,     02/2014   to   11/2015     Company Name   ‚Äì   City  ,   State      Implemented process improvements to increase team effectiveness and reduce repetitive tasks.  Juggled multiple projects simultaneously, never losing strategic vision and always maintaining focus.  Planned and oversaw photography shoots and retouching, consistently completing tasks within budget.  Trained team of 3 designers , delegating tasks and offering insight to help meet tight deadlines.  Created storyboards, 3D models, animation and visual effects to meet design goals.         Head Designer  ,     08/2008   to   07/2014     Company Name   ‚Äì   City  ,   State      Implemented process improvements to increase team effectiveness and reduce repetitive tasks.  Juggled multiple projects simultaneously, never losing strategic vision and always maintaining focus.  Carefully prepared all design layouts into prepress files for offset, web and digital printing.  Contributed to creative process through original ideas and inspiration.  Presented projects to internal clients.  Generated detailed specs of final designs.  Collaborated with vendors to ensure style consistency with other marketing materials.         Freelance Senior Designer And Consultant  ,     06/2004   to   10/2006     Company Name   ‚Äì   City  ,   State      Sketched artistic and fresh designs for consideration.  Designed new on-brand visual elements to effectively convey concepts and messaging.  Led aesthetic vision and creation of new fashion products.  Provided high quality results in timely manner.  Developed seasonal merchandise assortment to improve category depth and breadth.  Generated detailed specs of final designs.         Freelance Senior Designer  ,     12/2003   to   06/2004     Company Name   ‚Äì   City  ,   State      Designed collection for 2004 fashion show  Worked with directly with Sean Combs to resolve design and fitting problems for Show.  Supervised various local factories s in development of show apparel.  Fitted models for runway.         Designer  ,     09/2002   to   12/2003     Company Name   ‚Äì   City  ,   State      Researched current and forecast colors and design.  Designed proposed garments and traveled to mainland for development.  Resolved client concerns quickly and professionally.  Developed marketing and sales strategies to maximize business success.  Monitored production schedules .         Product Manager / Head Designer  ,     03/2000   to   09/2002     Company Name   ‚Äì   City  ,   State      Managed Mens Apparel product development cycle, including prototyping designs and coordinating mass production.  Developed and implemented favorable pricing structures balancing firm objectives against customer targets.  Directed, develop and design merchandising plan for major licensees such as Ecko Unltd, Azzure denim as well as in house brands.  Worked directly with Marc Ecko on development and managing team of 5.         Associate /Assistant Designer  ,     02/1995   to   04/2000     Company Name   ‚Äì   City  ,   State      Developed prototype designs for broad range of products within design portfolio.  Teamed on development of inspiration boards, sample material collections and color selection for upcoming product design.  Highly skilled using hand drawing, Sketch Up and Illustrator to develop concept boards.  Delivered highly innovative concepts under stringent deadlines.  Prepared concept boards and mock ups of form and color.  Prepared and managed presentation walls covering seasonal lines.  Fabricated sample garments for review by senior design staff.         Education      Associate of Science  :   Apparel Design      Fashion Institute of Technology   -   City  ,   State           Accomplishments      Designed Sean John fashion Show 2008 Featured on MTV "" If I were KING""  Designed Sean John fashion Show 2004 which received the CFDA award.  Outerwear design featured in MOMA.  Designed Marc Ecko fashion Show 2002 Outerwear which was showcased in showroom.  Designed Tommy Hilfiger Olympic Ski team outerwear and accessories        Additional Information     Works appeared in WWD daily, DNR news, Source magazine, Timeout, Complex magazine, Detail, Flaunt, Stuff magazine,Vibe, Trace, Teen People, Honey and YM.       Skills      Apparel Design  Adobe Photoshop  Originality  Adobe Illustrator  Garment construction  Superb eye for detail    Ability to effectively plan  Project presentations  Teamwork skills  Pattern making  Illustration  Sketchbook Pro        Work History      Design Director / Senior Designer  ,   10/2016   to   Current     Company Name   ‚Äì   City  ,   State      Developed seasonal merchandise assortment to improve category depth and breadth  Clearly communicated design revisions to all members of fashion design team  Developed seasonal and brand style guides to promote Tiger Schulmann's TSK Pro Shop  Sketched artistic and fresh designs for consideration  Communicated with photographers and stylists to effectively showcase brand  Negotiated with vendors on availability, product specifications, distribution, delivery deadlines and price  Developed seasonal and brand style guides  Supervised several projects simultaneously, maintaining profitability of each and consistently exceeding design expectations  Facilitated new processes within department, alleviating repetition and boosting overall team productivity         Head Designer  ,   06/2015   to   10/2016     Company Name   ‚Äì   City  ,   State      Helped company advance industry standing by creating innovative concept designs.  Supervised design staff through product creation and release.  Clearly communicated design revisions to all members of fashion design team.  Developed seasonal merchandise assortment to improve category depth and breadth.  Worked with technical design and product management to provide accurate and complete design packages.  Designed advertisements, tradeshow banners and signage from concept through completion.         Head Designer  ,   02/2014   to   11/2015     Company Name   ‚Äì   City  ,   State      Implemented process improvements to increase team effectiveness and reduce repetitive tasks.  Juggled multiple projects simultaneously, never losing strategic vision and always maintaining focus.  Planned and oversaw photography shoots and retouching, consistently completing tasks within budget.  Trained team of 3 designers , delegating tasks and offering insight to help meet tight deadlines.  Created storyboards, 3D models, animation and visual effects to meet design goals.         Head Designer  ,   08/2008   to   07/2014     Company Name   ‚Äì   City  ,   State      Implemented process improvements to increase team effectiveness and reduce repetitive tasks.  Juggled multiple projects simultaneously, never losing strategic vision and always maintaining focus.  Carefully prepared all design layouts into prepress files for offset, web and digital printing.  Contributed to creative process through original ideas and inspiration.  Presented projects to internal clients.  Generated detailed specs of final designs.  Collaborated with vendors to ensure style consistency with other marketing materials.         Freelance Senior Designer And Consultant  ,   06/2004   to   10/2006     Company Name   ‚Äì   City  ,   State      Sketched artistic and fresh designs for consideration.  Designed new on-brand visual elements to effectively convey concepts and messaging.  Led aesthetic vision and creation of new fashion products.  Provided high quality results in timely manner.  Developed seasonal merchandise assortment to improve category depth and breadth.  Generated detailed specs of final designs.         Freelance Senior Designer  ,   12/2003   to   06/2004     Company Name   ‚Äì   City  ,   State      Designed collection for 2004 fashion show  Worked with directly with Sean Combs to resolve design and fitting problems for Show.  Supervised various local factories s in development of show apparel.  Fitted models for runway.         Designer  ,   09/2002   to   12/2003     Company Name   ‚Äì   City  ,   State      Researched current and forecast colors and design.  Designed proposed garments and traveled to mainland for development.  Resolved client concerns quickly and professionally.  Developed marketing and sales strategies to maximize business success.  Monitored production schedules .         Product Manager / Head Designer  ,   03/2000   to   09/2002     Company Name   ‚Äì   City  ,   State      Managed Mens Apparel product development cycle, including prototyping designs and coordinating mass production.  Developed and implemented favorable pricing structures balancing firm objectives against customer targets.  Directed, develop and design merchandising plan for major licensees such as Ecko Unltd, Azzure denim as well as in house brands.  Worked directly with Marc Ecko on development and managing team of 5.         Associate /Assistant Designer  ,   02/1995   to   04/2000     Company Name   ‚Äì   City  ,   State      Developed prototype designs for broad range of products within design portfolio.  Teamed on development of inspiration boards, sample material collections and color selection for upcoming product design.  Highly skilled using hand drawing, Sketch Up and Illustrator to develop concept boards.  Delivered highly innovative concepts under stringent deadlines.  Prepared concept boards and mock ups of form and color.  Prepared and managed presentation walls covering seasonal lines.  Fabricated sample garments for review by senior design staff.      "
APPAREL,"         STORE MANAGER           Summary    Energetic and versatile professional seeking to utilize and expand existing retail management skills with a growth oriented company. Professional Sales Manager with experience coordinating a wide range of business activities in fast-paced sales environment Self motivated and experienced in prioritizing projects and achieving results Strong understanding of sales, merchandising and customer service strategies Strong communicator with excellent work ethics and  ability to continuously acquire new skills       Highlights          Established track record of exceptional sales results  Goal-oriented  Staff development/training  Recruiting and interviewing      Energetic  Excellent communication skills  Exceptional multi-tasker  Team-oriented            Accomplishments     Awarded ‚ÄúTop Sales Manager of the Year‚Äù in 2010.  Exceeded Sales Management goals by 10+% on a quarterly basis, which led to promotion to District Sales Manager within 7 months.  Created strategies to grow customer base, which resulted in increased monthly sales.  Managed a successful sales team of 20+ members who consistently exceeded sales goals each month.       Experience      Store Manager    January 2011   to   January 2014     Company Name   Ôºç   City  ,   State      Responsible for all store operations including HR, recruiting, training, sales and customer service Lead team effectively trough period of transition from small to large square footage location with emphasis in maintaining excellent standards and motivate team to achieve KPI goals Develop team trough  coaching to provide superior customer service  to differentiate boutique and attract new customers , continue to build a loyal customer base Use strong merchandising skills to implement visual directions and drive sales Community outreach and fashion shows to achieve KPI and attract new customers J.  Jill The Store          Upscale women's apparel specialty retailer.          Store Manager /Training Store Manager/ District Manager    January 2000   to   January 2010     Company Name   Ôºç   City  ,   State      Effectively lead, motivated  and developed store  teams to strengthen brand  loyalty trough exceptional customer service Facilitated on-going training with team members  to successfully drive sales to achieve  personal and store sales goals Implemented visual merchandising directions and used strong merchandising skills to drive sales Controlled payroll and exceeded  shrinkage goals supporting company Loss Prevention program Accountable and experienced in all HR processes - recruiting, hiring, performance appraisals Coordinated community outreach and supervised quarterly in-store events Contributed in developing of new store manager  training program Training / follow-up of new Store Managers and new store management teams Traveled to new markets across the country to assist with new store openings and training of new staff Victoria's Secret          Upscale women's lingerie specialty retailer.          Shop Director / Regional Trainer    January 1991   to   January 2000     Company Name   Ôºç   City  ,   State      Shop director of ""Must Win"" store with annual volume of $3.5 million+ Provided leadership and direction for staff up to 35+associates including management to achieve ""Must Win"" top  stores in company Focus on training and maintaining excellent customer service skills Motivate team to increase productivity to consistently meet and exceed personal and store goals Major visual merchandising, set up of promotions and bi-annual sales Maintained payroll, Loss Prevention program and monitored expenditures Midwest Regional Trainer for new management in sales, customer service, store operations and visual     merchandising Actively represented stores at conferences and events.          Department Assistant Manager    January 1990   to   January 1991     Company Name   Ôºç   City  ,   State      Coats, Suits, Dresses and Lingerie Responsible for training and developing a staff of 20+ sales associates Increase and achieve sales goals trough developing sales techniques and maintaining superior customer service Supervised department operations and provided direction including visual presentation and standards Developed weekly schedule and managed payroll Coordinated in-store special events.          Education      Bachelors Degree   :   Business Management and Accounting      UVT  College of Economics   Ôºç   City  ,     Romania    Business Management and Accounting Yearly Coaching, Communication, Team Building and Visual Merchandising Seminar
Winner of 1st place ""Take 5""award (most credit cards opened in a year) 2000 trough 2010        Affiliations    Winner of 2005 trough 2008  Best ADS (average dollar sale) highest % increase over LY
Winner of 'Best UPT (unit per transaction) award 2005 trough 2008
Winner of multiple Guest Service Awards      Skills    bi, Coaching, conferences, credit, excellent customer service, customer service, direction, special events, fashion, Focus, hiring, HR, Team Building, leadership, Loss Prevention, director, Merchandising, Win, 2000, payroll, performance appraisals, processes, recruiting, sales, Trainer   "
APPAREL,"         ASSOCIATE MANAGER OF DESIGN          ùêñ: michellehong.squarespace.com               Work History      Company Name  -   Designer     City  ,   State    03/2019   -    Current     ‚Ä¢ Private label cad illustrations for a manufacturer who produces for Stitchfix
‚Ä¢ 19 piece (FW' 19) sweater collection for La Mamba Apparel (Vendor sells to Urban Outfitter and Dillards)
‚Ä¢ 3 month term(about 120 pieces) completing light sweaters, outerwear, tops, dresses, jumpsuit, and bottom designs for Spr/Smr '20 (Cozy Co Apparel- domestic manufacturer)
‚Ä¢ 25 piece in house loungewear cad artist for a manufacturer who caters towards Anthropologie.        Company Name  -   Associate Manager Of Design     City  ,   State    02/2018   -   01/2019     Coordinate partnership between J.O.A and DBA (marketing agency) to help create the last collection for influencer Chriselle Lim.  Lead designer of the Chriselle Lim Collection for Spring 2019 and responsible for merchandising and presentation.  Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.  Work closely with the Creative Director to ensure top quality product and cater design towards client's demands.  Establish relations with the Director of Sales to discuss project feasibility and budget costs.¬†  Managed all aspect of project coordination; including creation of mood boards, sourcing fabrications, and actively involved in fitting sessions with technical team.  Successfully led project scheduling and budgeting to be exclusively sold to Nordstrom, Bloomingdales, and Shopbop.         Company Name  -   Import Designer     City  ,   State    02/2017   -   01/2019          Company Name  -   Associate Designer     City  ,   State    08/2015   -   11/2017          Company Name  -   Assistant Designer     City  ,   State    06/2014   -   08/2015          Company Name  -   Assistant Graphic Designer      City  ,   State    07/2013   -   06/2014            Skills       Computer-Aided Design (CAD)  Product development  Sales and marketing      Project management  Motivated team player  Excellent work ethic         Education      FIDM/Fashion Institute Of Design & Merchandising    City  ,   State    2013    Bachelor's  :   Fashion Design            Accomplishments      Increased J.O.A's revenue in 2019 by 30-40% during the Magic/Project Show and LA Market Week in regards to cohesive team-work with senior designer upon promotion.  Successfully created Chriselle Lim's collaborative 2019 spring collection with J.O.A from start to finish which was exclusively sold to Nordstorm, Shopbop, and Bloomingdales.       "
APPAREL,"         ADMINISTRATIVE ASSISTANT       Summary     Experienced Administrative Assistant with extensive background providing support to college Dean of Student Success, Associate Vice President of Student Affairs and Vice President of Student Affairs. Technically proficient, with experience in using wide range of computer software and systems.  Provided support and counsel on projects requiring confidentiality, independent thinking, and competence. Processed budgetary issues, employee records.  Triaged and managed student needs. Assisted in college wide committees and projects.        Core Qualifications            Microsoft Office Suite  Datatel  Power Campus  BlackBoard  Student Affairs Record System (SARS)  ImageNow   Siemens (Call Center Software)              Professional Experience     07/2013   to   Current     ADMINISTRATIVE ASSISTANT    Company Name   Ôºç   City  ,   State      Responsible for administrative support functions for division Dean.  Maintain schedule and coordinate plans for meetings, including logistical, catering and technical needs.  Provide support services for department faculty.  Supervision/Management Provide oversight for the federal student worker.  Process and approve payroll for staff and student worker.  Budgetary Support Maintain budget for School of Education Undergraduate and Graduate programs.  Process requisitions and purchase orders for all School of Education budget lines.  Maintain accurate accounting records.  Track and manage travel plans and budget.         01/2005   to   01/2011     ADMINISTRATIVE ASSISTANT    Company Name   Ôºç   City  ,   State      Provide administrative support to the Dean of Student Success and Vice President of Student Affairs.  In this capacity, responsible for: Administrative Support Responsible for administrative support functions for senior level college administrator.  Coordinate and prepare all files for discipline and judiciary level actions for both the student and the Judicial Hearing Board.  Maintain schedule and coordinate plans for meetings, including logistical, catering and technical needs.  Develop metrics on student servicing levels.  Provide support services for a professional staff of forty, maintaining balance between student appointments and their academic and college-wide responsibilities in faculty union environment.  Design report templates for efficiency monitoring of student mentoring book loan program.  Monitor Faculty and Cadre hours to ensure budgetary compliance.  Supervision/Management Provide oversight for the Student Success Center front desk staff and student workers.  Participate in training new staff both professional and support.  Assist in creation of front desk service procedures.  Train all new front desk staff and oversee student workers.  Customer Service Effectively communicate with students, parents, staff and faculty in accordance with FERPA (Family Educational Rights Privacy Act) regulations.  Assist with College's call center during peak periods.  Train all new employees on SARS scheduling management system.  JENNIFER BODEK										2 Budgetary Support Provide support to the management of Student Success Center Operating Budget.  Maintain budget for Title III and PECO Minority Male Mentoring Program grant funds as well as other smaller grant funds within Student Affairs.  Process requisitions and purchase orders for all Student Affairs budget lines.  Maintain accurate accounting records for federal grants.  Streamline College's Foundation book loan process to students, resulting in more efficiency.  Technology Support SARS Administrator and Super User (scheduling management system) for Student Affairs; act as software systems contact both inside the college and point of contact for benchmarking information.  Provide support to all Student Affairs staff on projects requiring use of basic office software.         01/1999   to   01/2004     ADMINISTRATIVE ASSISTANT    Company Name   Ôºç   City  ,   State      Assisted with all daily functions of a small family-owned sign shop.  Learned use of CASmate and CASwin software to perform basic sign design.  Assisted with converting all customer information in paper files to business software.  Maintained office and sign production supplies.  Performed multiple facets of customer service, from point of inquiry to billing.  Researched vendors to ensure getting lowest possible costs to maintain competitive pricing.         01/1998   to   01/1999     ADMINISTRATIVE ASSISTANT    Company Name   Ôºç   City  ,   State      Performed all front desk receptionist operations, including answering phones and scheduling appointments.  Organized small office filing system to better match newer insurance reimbursement procedures.  Submitted insurance reimbursement forms for office as well as patients.  Provided customers with reminder calls for routine check up scheduling.  Kept office and waiting area tidy and welcoming to reduce patient tension while waiting.          Education and Training     Spring 2013     Bachelor of Science  :   Business Administration    Albright College   Ôºç   City  ,   State      Business Administration       January 2016     Master of Science             Fall 2006     Associate of Liberal Studies      Montgomery County Community College   Ôºç   City  ,   State                  mc3.edu, 610-819-2070
Rodney Altemose, EdD, Executive Director, Bucks County Community College, Rodney.Altemose@bucks.edu,   215-258-7700 Ext. 7750
Andrea M. Porter, M.L.A., Registrar, School of Design, University of Pennsylvania, anporter@design.upenn.edu, 215-898-6210      Montgomery County Community College          Completed CQI Training; participated in Technology Block Party.
Appointed to committees related to College Hall Renovations for Student Affairs, Institutional Effectiveness and Enrollment Management's One Stop Shop, Auxiliary Services Department, Student Affairs Spirit and multiple Hiring Committees.
WRITTEN REFERENCES AVAILABLE UPON REQUEST
Steady Moono, EdD, Vice President of West Campus              Skills    academic, accounting, Administrative Support, Streamline, balance, basic, benchmarking, billing, book, Budget, call center, competitive, Customer Service, filing, forms, funds, grants, Hiring, imaging, insurance, layout design, Director, meetings, Mentoring, Access, Microsoft Office Suite, office, Microsoft Project, Publisher, payroll, peak, pricing, receptionist, scheduling, Siemens, Supervision, answering phones, Visio, WRITTEN   "
APPAREL,"         ACCOUNT MANAGER/BUSINESS DEVELOPMENT           Experience      Account Manager/Business Development  ,     07/2018   to   07/2019     Company Name   ‚Äì   City  ,   State      Responsible for simplifying diagnostics and improving global health by providing advanced and supporting advanced health care solutions.  Identify, select, and develop distributors and end-users qualified to successfully represent CTK Product both domestically and internationally.  Collaborate with current customers to develop new business and/or to expand existing businesses within the assigned region.  Negotiate pricing agreements that balance the needs of the organization with the needs of the customer as well as monitor and analyze data and market conditions to identify competitive advantages for new and current customers.  Conduct market tours, meeting with end users and distributors to collect market feedback, conduct business planning, make product presentations, troubleshoot and train distributor sales staff.  Representation of CTK Products at International trade shows in Europe and Latin America.  Engage in opportunities and propose effective strategies by performing cost-benefit analysis for positioning CTK products within each market.  Outline and record the market environment and business potential related to CTK products.  Manage distributor quotas and purchase levels of assigned accounts to ensure achievement of assigned CTK sales targets.  Ranked as the #1 Account Executive that finished quarter 2 with a 4% increase for the year.  Reach quarterly sales targets and work with the sales team to develop strategies and implement brand strategies to ensure a consistent marketing message.  Responsible for generating new Research Use Only accounts to enhance the CTK products in the United States.         Laboratory Consumables Sales Representative  ,     07/2017   to   05/2018     Company Name   ‚Äì   City  ,   State      Acquired deep knowledge of IMEB's lab equipment and supplies, service offerings, and business processes.  Managed incoming sales leads which included responding to incoming inquiries that are considered to be non-strategic or transactional accounts within the United States and Latin America.  Used knowledge of the industry and market, specifically customer and competitor trends, to build and grow the new and existing customer base while achieving a defined sales goal.  Developed and implemented a business plan to expand business and maintain a pipeline of opportunities to meet or exceed sales objectives.  Led and participated in presentations at conferences and special projects as required.         National Sales Executive  ,     06/2016   to   07/2017     Company Name   ‚Äì   City  ,   State      Provided and promoted the best quality nursing uniforms as well as selling add- on services such as lab equipment, supplies, patches and embroidery for health care professionals.  Number 1 Sales producer at Dove Professional Apparel for the last 3 years of their sales history.  Developed new clients and business by prospecting, cold calling, attending national conferences and responding to business leads.  Maintained a high level of customer service and increased revenue streams with existing customers as well as leveraged relationships to expand business.  Also monitored and reviewed customer sales activity and made adjustments to processes and strategies as needed.  Made customized presentations to various accounts which included onsite visits, problem solving workshops, administrative follow-ups and master knowledge of the Dove product line and value proposition..         Market Analyst/ Business Development Specialist/ Client Advocate  ,     01/2010   to   06/2016     Company Name   ‚Äì   City  ,   State      Generated sales leads by contacting library staff member's pre-registration industry conference lists, seminars, websites enquiries, client databases and client referrals.  Provided clients with regular account reviews in an effort to elicit open communication with respect to the value of services and upsell additional products and processed long-term agreements contracts.  In charge of reporting, tracking, evaluating a client's progress on their Technology Roadmap, while staying mindful of critical impacts to the client's business needs.  Suggested and implemented creative pricing and payment solutions balancing customer needs and pricing policies.  Worked with multiple business departments (legal, finance, marketing, operations) to develop solutions for growth and development of operational best practices.  Supported the requirements for customer licensing and monitored accounts for compliance issues.         Business Manager/Sales Manager  ,     09/2006   to   03/2009     Company Name   ‚Äì   City  ,   State      Conducted job performance reviews, manage staff and personnel issues, supervised customer service and directly responsible for meeting and exceeding personal and team sales goals as set forth by Store Management.  Managed the orientation and development of all Cosmetic Consultants to ensure increased brand awareness, productivity and sales.  Fully responsible for recruiting and interviewing potential candidates based on hiring criteria.  Organized special events / tradeshows and reached out to outside businesses to increase revenue.  Conducted product demonstrations and presentations.         Work History      Account Manager/Business Development  ,   07/2018   to   07/2019     Company Name   ‚Äì   City  ,   State      Responsible for simplifying diagnostics and improving global health by providing advanced and supporting advanced health care solutions.  Identify, select, and develop distributors and end-users qualified to successfully represent CTK Product both domestically and internationally.  Collaborate with current customers to develop new business and/or to expand existing businesses within the assigned region.  Negotiate pricing agreements that balance the needs of the organization with the needs of the customer as well as monitor and analyze data and market conditions to identify competitive advantages for new and current customers.  Conduct market tours, meeting with end users and distributors to collect market feedback, conduct business planning, make product presentations, troubleshoot and train distributor sales staff.  Representation of CTK Products at International trade shows in Europe and Latin America.  Engage in opportunities and propose effective strategies by performing cost-benefit analysis for positioning CTK products within each market.  Outline and record the market environment and business potential related to CTK products.  Manage distributor quotas and purchase levels of assigned accounts to ensure achievement of assigned CTK sales targets.  Ranked as the #1 Account Executive that finished quarter 2 with a 4% increase for the year.  Reach quarterly sales targets and work with the sales team to develop strategies and implement brand strategies to ensure a consistent marketing message.  Responsible for generating new Research Use Only accounts to enhance the CTK products in the United States.         Laboratory Consumables Sales Representative  ,   07/2017   to   05/2018     Company Name   ‚Äì   City  ,   State      Acquired deep knowledge of IMEB's lab equipment and supplies, service offerings, and business processes.  Managed incoming sales leads which included responding to incoming inquiries that are considered to be non-strategic or transactional accounts within the United States and Latin America.  Used knowledge of the industry and market, specifically customer and competitor trends, to build and grow the new and existing customer base while achieving a defined sales goal.  Developed and implemented a business plan to expand business and maintain a pipeline of opportunities to meet or exceed sales objectives.  Led and participated in presentations at conferences and special projects as required.         National Sales Executive  ,   06/2016   to   07/2017     Company Name   ‚Äì   City  ,   State      Provided and promoted the best quality nursing uniforms as well as selling add- on services such as lab equipment, supplies, patches and embroidery for health care professionals.  Number 1 Sales producer at Dove Professional Apparel for the last 3 years of their sales history.  Developed new clients and business by prospecting, cold calling, attending national conferences and responding to business leads.  Maintained a high level of customer service and increased revenue streams with existing customers as well as leveraged relationships to expand business.  Also monitored and reviewed customer sales activity and made adjustments to processes and strategies as needed.  Made customized presentations to various accounts which included onsite visits, problem solving workshops, administrative follow-ups and master knowledge of the Dove product line and value proposition..         Market Analyst/ Business Development Specialist/ Client Advocate  ,   01/2010   to   06/2016     Company Name   ‚Äì   City  ,   State      Generated sales leads by contacting library staff member's pre-registration industry conference lists, seminars, websites enquiries, client databases and client referrals.  Provided clients with regular account reviews in an effort to elicit open communication with respect to the value of services and upsell additional products and processed long-term agreements contracts.  In charge of reporting, tracking, evaluating a client's progress on their Technology Roadmap, while staying mindful of critical impacts to the client's business needs.  Suggested and implemented creative pricing and payment solutions balancing customer needs and pricing policies.  Worked with multiple business departments (legal, finance, marketing, operations) to develop solutions for growth and development of operational best practices.  Supported the requirements for customer licensing and monitored accounts for compliance issues.         Business Manager/Sales Manager  ,   09/2006   to   03/2009     Company Name   ‚Äì   City  ,   State      Conducted job performance reviews, manage staff and personnel issues, supervised customer service and directly responsible for meeting and exceeding personal and team sales goals as set forth by Store Management.  Managed the orientation and development of all Cosmetic Consultants to ensure increased brand awareness, productivity and sales.  Fully responsible for recruiting and interviewing potential candidates based on hiring criteria.  Organized special events / tradeshows and reached out to outside businesses to increase revenue.  Conducted product demonstrations and presentations.         Education      Bachelor of Science        Florida State University   -   City  ,   State           Summary     To obtain a sales position where my experience, accomplishments, and proficiency will allow me the opportunity for growth.
QUALIFICATIONS:  13 years of consistently exceeding sales goals  13 years of progressive experiencing in managing staff and accounts  13 years of experience on product demonstrations/ presentations  Excellent computer skills: Work, PowerPoint, Excel, proprietary inventory systems Salesforce.com, social media  13 years conducting business to business sales  Fully fluent in Spanish and English  7-13 years coordinating special events and tradeshows       Highlights          Administrative, Store Management  As set, Strategic  Balance, Trade shows  Business plan, Troubleshoot  Business planning, Websites  Business processes, Workshops  Cold calling  Competitive  Conferences  Contracts  Client  Clients  Customer service  Databases  Special events  Finance  Forth      Hiring  Latin  Legal  Marketing  Market  Nursing  Performance reviews  Personnel  Policies  Positioning  Presentations  Pricing  Problem solving  Processes  Producer  Progress  Quality  Recruiting  Reporting  Research  Selling  Sales  Seminars            Skills     Administrative, as set, balance, business plan, business planning, business processes, cold calling, competitive, conferences, contracts, client, clients, customer service, databases, special events, finance, forth, hiring, Latin, legal, marketing, market, nursing, performance reviews, personnel, policies, positioning, presentations, pricing, problem solving, processes, producer, progress, quality, recruiting, reporting, Research, selling, Sales, seminars, Store Management, strategic, trade shows, troubleshoot, websites, workshops       Additional Information      HONORS AND AWARDS:
 , Ranked 6th in the state of FL as the top Sales Representatives for Estee Lauder in 2009 and exceeded sales goals by 15%.
 Maintained excellent client retention rates under 1% at SirsiDynix/EOS International by providing highly accessible service coupled with expert industry knowledge.
 Expanded market share for Dove Professional Apparel by more than 40% of last year's numbers. Re-wrote territory business plan for Estee Lauder and prioritized sales calls, which resulted in 80% goal attainment.     "
APPAREL,"         BUSINESS SOLUTION PROJECT MANAGER         Skills        PLM (PTC and Enovia); SQL; Crystal Reports; Google Analytics; JIRA; HPQC; QlikView; Cognos; Advanced Microsoft Access; Advanced Excel; SAS; Power Point; SharePoint; Visio; MicroStrategy; ASPEN; Microsoft Project; JCL; Jobtrac; TSO; CA7; Tivoli; Maestro; Telnet; FTP; Group1; Unix; Exceed; Citrix/Metaframe; Altiris            Experience      Business Solution Project Manager   01/2011   to   01/2017     Company Name   City  ,   State       Technical and process expert on all web-based marketing systems resolved complex business issues, ad-hoc reporting, and analysis for all departments, such as design, operations, product managers, sourcing, warehouse and international markets consisting of over 700 employees.  Pivotal in the product creation lifecycle to ensure product was retailed to markets on time.  Implemented competitive advantages through quick and easy to use tools and training guides for product creation, e-commerce site management, product lifecycle management (PTC Flex PLM), digital merchandising, asset management and range segmentation application.  Worked with off shore team to implement these changes.  Trained and supported digital merchandising tool to analyze completive purchases.  Distinguished user requests from the underlying true needs and provided options and recommendations on how best implement solutions to drive results.  Used Google Analytics and other homegrown applications to analyze user behavior.  Collaborated with the Regional Store Replenishment Managers to reduce ordering lead times to achieve the target goals by providing store specific ordering data.  Responsible for analyzing business issues that span across the entire supply chain.  Drive impactful decisions through modeling, optimization, varying complexities, benchmarking and vendor score cards.  Improved operational effectiveness and efficiency by driving Speed-To-Market components into the seasonal marketing process framework to reduce warehouse capacity and product liquidations of product.  Followed change management procedures compliance guidelines (SDLM) which includes gathering user requirements, gap and risk analysis, systems landscape as-is and to-be work streams, write and review functional/technical specifications, create and execute system integration (SIT) and user acceptance test scripts (UAT), stress testing, process flowcharts, developed SQL reporting queries, develop training documentation, release notes, cutover/deployment go live activities, IT service ticket management, conduct training sessions.          Lead Data Migration Analyst   01/2008   to   01/2011     Company Name   City  ,   State       Lead systems expert to review all systems and process to be moved over to new infrastructure for entire company.  Played a critical role to move off existing network.  Recruited to lead the migration implementation of SAP 7.0 Accelerated SAP methodology CRM, SD, MM, WM, FI/CO and PLM (Enovia).  Moved all existing platforms to new system landscape.  Reviewed and recommended several software vendors to determine best application to fit the business needs.  Executed data analysis, cleanup, and validation reports utilizing relational databases, SQL, and SAS to migrate to new structure.  Developed and wrote SOP Database and process flowcharts to document as-is and to-be processes.          Quality Assurance Data Analyst   01/2006   to   01/2008     Company Name   City  ,   State       Worked closely with quality engineers for new product launch and inspections.  Reviewed known defects with engineering when developing new product, avoiding costly redesigns.  Ability to understand changes in trends in both company and category performance, and identify and elevated potential issues.  Collected raw data to analyze, interpret, and generated reports and graphs to upper management.  Escalated issues/defects as required, to enforce corrective action.          Senior Forecast Analyst   01/2006   to   01/2006     Company Name   City  ,   State       Responsible for direct marketing research and all levels of sales demand forecasting and identify opportunities where the organizations can become more profitable, and increase revenues.  Determined and executed decisions on forecast quantities per style for production ramp up and authorize tooling molds to ensure objectives are achieved or exceeded.  Prepared key information for monthly forecast and buy meetings.  Analyzed and distributed forecasting information to production groups, sales, production, and costing teams.  Provide Functional Excellence in the area of supply chain data & KPI's.  Send reports on regular basis to team.          Marketing Budget Forecast and Circulation Analyst   01/2002   to   01/2006     Company Name   City  ,   State       Developed technology efficiencies to track and forecast weekly sales, demand expectations, inventory levels and resource planning to generate catalog profitability.  Comprehensive data mining, customer segmentation and statistical analysis to produce catalog mailings.  Analyzed customer performance and target promotions catalog vs.  e-com sales to generate sale profitability.  Forecasted weekly and total program sales by catalog using historical data.  Analyzed click through rates, bounce tracking, abandon rates, and event driven emails to understand user Internet behavior.  Optimized to strengthened Customer File Master and recommend changes to marketing plans to improve the business sales.          Education and Training      Bachelor of Science  :   Information Systems    Northeastern University   City  ,   State       Information Systems        SAS Business Intelligence Client Tools, SAS Training Center New York, NY
Administering Microsoft Windows NT 4.0, New Horizons Training Center Braintree, MA
Fundamentals of Solaris 2, Sun Microsystems      Massasoit Community College   City  ,   State               Introduction to Software Design & Development      Massasoit Community College Boston University Center for Information Technology   City  ,   State       Concepts & Facilities of Emerging Technologies        Skills    asset management, benchmarking, Business Intelligence, Citrix, Cognos, costing, Crystal Reports, data analysis, data mining, Database Management, direct marketing, e-commerce, forecasting, Google Analytics, inventory levels, merchandising, SharePoint, MicroStrategy, relational databases, sales, SAP, SAP 7.0, SAS, Software Design & Development, Solaris 2, SQL, system integration, Tivoli, Unix, validation     "
APPAREL,"         VICE PRESIDENT/OWNER           Summary     A self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships. Senior Loan Officer offering collections, debt consolidation and customer service experience.  Computer-savvy, professional and detail-oriented.Organized Senior Loan Officer who effectively identifies and resolves complex financial issues.Thrives in fast-paced and ever-changing business environments.       Highlights          Customer service-focused  Sales expertise  Collections proficiency  Debt and credit management  Excellent time management  Energetic  Safe Act of 2008 Certification      Financial planning expert  Steward of institutional regulatory compliance  Knowledge of VA, FHA, Conventional and USDA loan processes  Reliable  Excellent communicator            Accomplishments     Received USDA Million dollar producer for the East Tennessee region for several years.  My company also provided home ownership guidance on site for local factories, to help their employees understand the homeownership basics and to get them motivated toward homeownership.         Experience      Vice President/Owner    September 2002       Company Name   -   City  ,   State      License No. 186260   Responsibilities included, but were not limited to, meeting with clients, loan applications, reviewing loan applications to see if they met the criteria for approval, determining the best loan product for the customer, preparing all loan documents for customers signature, processing the customers loan file.  Verifications of employment and verifications of deposit, getting file ready for closing (all aspects of Loan Processing) bookkeeping, filing, answering multiple phone lines, payroll, pre and post-closing audits.  Hiring and training of employees.   Post closing loan follow up to ensure customer satisfaction with our products and services.  Adhered to all federal and state compliance guidelines relative to  mortgage lending.   Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.  Educated customers on the variety of loan products and available credit options (such as VA, FHA, Conventional or USDA)  Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.  Built knowledge about latest banking products and services through Continuing education every year.          Legal Secretary    February 2002   to   September 2002     Company Name   -   City  ,   State      Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.  Organized and maintained law libraries, documents and case files.  Photocopied all correspondence, documents and other printed materials.  Received and disbursed all incoming mail.  Composed and revised legal documents, including letters, depositions and court documents.          Legal Secretary    August 1998   to   June 1999     Company Name   -   City  ,   State      Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.  Processed and distributed invoices to bill clients.  Maintained the schedule for client appointments and court appearances.  Composed and revised legal documents, including letters, depositions and court documents.  Maintained office supplies by checking stocks and placing orders.  Coordinated and scheduled meetings and telephone conferences.  Photocopied all correspondence, documents and other printed materials.  Organized and maintained law libraries, documents and case files.          HUMAN RESOURCES/OFFICE MANAGER    May 1997   to   August 1998     Company Name   -   City  ,   State      Managed all aspects of  production payroll for all 100 employees.    All Clerical Duties, such as but not limited to filing, typing, answering all phone lines, handling employee disputes, shipping, receiving and accounts payable.  Managed and filed any unemployment claims for all employees.           Education      Certificate   :   Mortgage Loan Originator      Capstone Institute, 2008   -   City  ,   State  ,   USA     I have had training for several years in the Mortgage industry.  I have attended several workshops and conferences offered by our lenders to introduce their new products and keep us informed about any upcoming changes.  I also attend continuing education every year offered by the Tennessee National Association of Mortgage Professionals since 2009.         Additional Information     I have successively owned and managed my company for 14 years.  This filled a need in my community as this was the only Mortgage Company there. I am very proud to have been such a big part of our community.        Skills      Calyx Point LOS   Also trained on Encompass LOS Software  Efficient in Microsoft word, PowerPoint and Publisher  Client Bookkeeping Software     "
APPAREL,"         SHIPPER-VAULT BULLION       Summary     Shipping Clerk with broad background, including management, customer service and general warehouse operations. Vast experience in all aspects of loading and transporting materials.       Highlights         Shipping software for UPS,UPS,and Fed Ex. Microsoft outlook,some Exel, some AS400,.RF Guns.Inventory control procedures      Inventory tracking  Scheduling  Shipping and receiving  MS Office proficient  Outstanding communication skills  Retail inventory management  Meticulous attention to detail  Strong problem solver  Strong interpersonal skills  Invoice processing  Filing and data archiving  Order processing  Spreadsheet management            Accomplishments      Customer Service ¬†   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.   Recorded numbers of units handled and moved, using daily production sheets or work tickets.       Experience      Shipper-Vault Bullion   10/2008   Ôºç   07/2015     Company Name     City  ,   State       Shipping high valued amounts of Gold/Silver/Custom Coins shipping to online and other customers.  Packaging product in a accurate manner and ship it USPS or Fed EX.  Correct any discrepancies that may accrue at last quality check points.  Being sure all work areas are organized with stock and clean.  Meeting deadlines for special events for our customers.  Taking on new tasks as they are needed.  Cycle Counts to ensure proper Inventory levels.  Manged Selected products for specific routes according to pick sheets. areas of BSA,AA, and National Park Medallions.Conducted monthly, quarterly and yearly inventories of warehouse stock.          Order Manager   08/2006   Ôºç   10/2008     Company Name     City  ,   State       Organized and located inventory and updated store spreadsheets.Upheld stock levels and proper pricing for multiple product lines.Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.  Printed out all orders from customers and organized them for effective work flow for pullers to assure on time shipments and customer pick ups.   Used 8 HP Printers and maintained as scheduled.  Pull Large account product as to their vendor compliance's.            Retail Shipper    01/2000   Ôºç   08/2006     Company Name     City  ,   State       Reviewed new customer orders and requests and manually entered data into a centralized database.  In TBS Retail Shipping, my responsibility is communication between retail and shipping.  Added responsibilities in invoicing department include learning CMT (Annie) program, numeric filing, Microsoft Outlook, and using a scanner for document entry.  I have learned virtually every aspect of Shipping and TBS Shipping departments for Tommy Bahama.  Reconciled daily inventory in Retail-Excel for 64 Retail Stores.Manually created shipments, assigned carriers and dispatched shipments.  Acted as a liaison between logistics, carriers and customers.  Coordinated returns between origin and interim transportation departments.  Produced bills of lading and updated shipment status information.  Prepared invoices for all customers in the logistics department at the end of every month.          Personal Shopper   01/1998   Ôºç   01/2000     Company Name     City  ,   State       Using RF Gun to puller customer orders with accuracy and pulling the best products for same day deliveries to customers front door or work place.  Handled products and equipment in accordance with safety and sanitation guidelines.Fulfilled special order requests, including special occasion cakes and party platters.  Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.  Organized and positioned product cases in produce warehouse and walk-in cooler.Complied with health and sanitation practices and procedures.  Monitored UPC codes.Managed inventory to achieve targeted levels of product.  Managed a sampling program to introduce customers to new products.Offered product samples, answered questions and suggested products.Consistently received a 100% rate of customer satisfaction.          DISTRIBUTION SPECIALIST    01/1997   Ôºç   01/1998     Company Name     City  ,   State       Responsible for picking orders from invoices, accounting of and fixing any discrepancies as a Quality Assurance Checker.  I Also maintained a great accuracy record.  Preparation of work for shipping (repacking, label & routing merchandise).  I gained organization skills as well as processing skills.          DEPARTMENT SUPERVISOR Oct   01/1995   Ôºç   01/1996     Company Name     City  ,   State       Responsibilities included management of ""Kids Corner"" ""Personal Care"" and.  Organization"" departments, supervising department employees, making schedules,.  merchandising freight, coordinating with Corporate office on merchandising.  and promotional sales, as well as training of new employees.          Education       1989   Diploma  :  Phoenix Sr. High   -   General Studies    City  ,   State  ,   usa    GPA:   at Phoenix High School          1985 Sep - 1989 Jun
Received Deans Award GPA: 3.0     3.5 GPA  Receiver of the Dean's Award         Affiliations      Volunteered at the Edgewood Food Bank 2006-2008        Personal Information     I expect dependability from myself. I seek out responsibility and have excellent work habits. I adapt   to new situations and   tasks easily. Outstanding interpersonal skills allow me to get along well with virtually all of my co-   workers.       Additional Information      PERSONAL CHARACTERISTICS I expect dependability from myself. I seek out responsibility and have excellent work habits. I adapt to new situations and tasks easily. Outstanding interpersonal skills allow me to get along well with virtually all of my co- workers.         Skills      Some AS400, Basic Computer, Fax Machine, Hand Trucks, Inside sales, Keeping Inventory levels Managed, Inventory Control, invoicing, Lotus notes, Merchandising, Exel office, Microsoft Outlook, Windows 7,, Numeric Filing, Organization skills, Packaging, Training New Employees, Supervisor of 12 Employees, Phone Systems, Printers, Quality Assurance, Receiving, Retail Sales, Routing,  Scales, Scanners, Shipping, some UCC knowledge. Preparing Shipping Documents Bills of lading, LTL scheduling.    "
APPAREL,"         SPECIAL INVESTIGATIVE UNIT I           Summary     Energetic and enthusiastic insurance professional motivated to succeed in a fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge in identifying elements of fraud.        Highlights          Claims file management processes  Insurance fraud expertise  Interviewing techniques  Database management  Strong interpersonal and communication skills      Self-directed  Report writing  Analytical  Team player  Critical thinker            Accomplishments     Promoted to Claims Special Investigator within 1 month of initial claims handling.  Audit scores consistently exceeded expectations and successfully maintained the highest audit scores within the Special Investigations Unit.       Experience      Special Investigative Unit I    February 2013   to   February 2015     Company Name   Ôºç   City  ,   State      My primary mission has been to detect, deter and defeat insurance fraud.  Worked closely with management in various departments and assist in making coverage decisions with a focus on thoroughness, quality, cost control and mitigation of future risk.   Conducted interviews, gathered detailed information and completed field investigations.  Developed connections with local fraud bureaus, district attorneys' offices and professional associations.  Worked with house counsel in preparing cases for legal purposes.  Train claims adjusters in identifying fraud and working closely with them in addressing coverage issues and red flags.  Example of typical investigations: theft, fire, vandalism, personal injury protection (first party medical payments), third party bodily injury, rate evasion, material misrepresentation at application, out of state losses and staged losses.  Worked an intense case load in a high pace environment and had to quickly become familiar with policies in the following states: Pennsylvania, New York, Connecticut, Illinois, Texas, South Carolina and Georgia.  Share intelligence with other fraud investigators and entities, including regularly attended conferences and seminars addressing current trends and methods for combating potential fraud.          Field Adjuster II/ Claims Special Investigator    October 2010   to   February 2013     Company Name   Ôºç   City  ,   State      Investigate coverage and liability for personal auto policies. My performance was such that within one month of general claims handling, I was promoted to Claims Special Investigator, given the  responsibility of handling the most sensitive files, often of a suspicious nature.  Reduced loss ratios through fair and prompt processing of claims.  Conducted interviews, gathered detailed information and completed field investigations.  Mentored new members of the claim staff.  Recommended settlement offers and negotiated payment arrangements.  Obtained all necessary information to complete proper evaluation of injury claims.  Drafted statement of loss to summarize damages, payments and underlying policy coverage.  Individually responsible for a high volume of work in an intense, fast paced environment working directly with management in resolving all issues related to the claim.   Manage time and work load between the office and the field.  Investigating residency, employment, automobile history, narratives given by interviewees, inspecting vehicle damage Routinely handling theft, fire, vandalism, questionable losses & other complex files.          Warehouse Manager    August 2009   to   January 2010     Company Name   Ôºç   City  ,   State      Supervised material flow, storage and global order fulfillment.  Oversaw special orders and after-hours, urgent shipping jobs.  Unloaded, picked, staged and loaded products for shipping.  Operated Visual 2000, Fedex Ship Manager and UPS WorldShip shipping systems efficiently and accurately.  Oversaw the completion of highly detailed, custom orders up to bulk product shipping.  Oversaw warehousing and storage practices and housekeeping.  Received incoming shipments and reviewed contents against purchase order for accuracy.  Telemarketing, cold calling new clients and following leads -utilized ms Excel, ms Word, and email.          Operations Manager    July 2006   to   August 2009     Company Name   Ôºç   City  ,   State      Executive position. Key member of operations staff and event planning.  Managed and operated day to day activities of the warehouse and janitorial staff.  Instrumental in event planning by providing supply options that solved logistic and aesthetic issues.  Evaluated operational records and made scheduling adjustments to maximize efficiency.  Created and implemented all of the systems of organization for sending and receiving.   Oversaw special orders and after-hours, urgent shipping jobs.  Unloaded, picked, staged and loaded products for shipping.  Worked independently, had to think quickly on my feet and          constantly solve evolving problems.   Independently pulled and completed work orders with on the fly adjustments.  Routinely planned out my schedule two weeks in advance.  Conducted monthly, quarterly and yearly inventories of warehouse stock.          Education      Continuing Education   :     2012    Kaplan           Continuing education through Infinity Insurance.         Bachelor's degree   :   Fine Arts  ,   2005    Pennsylvania Academy of Fine Arts   Ôºç   City  ,   State       Fine Arts             2001    Hussian School of Art   Ôºç   City  ,   State       Four year commercial art school, transferred after two years to PAFA         High School Diploma   :     1999    Woodstown-Pilesgrove High School   Ôºç   City  ,   State              Additional Achievements     Founder and Owner of Warrior Class LLC  Certified Instructor in Israeli Krav Maga        "
APPAREL,"         PRODUCT SPECIALISTS       Professional Summary    To obtain a Merchandising position within a company to provide a style and culture that exudes ones present mindset of the retail industry. Ultimately to provide an excellent customer experience in order to maximize revenues and market share to receive a healthy return on investment.      Experience     08/2014   to   Current     Product Specialists    Company Name   Ôºç   City  ,   State      Responsibilities for this role include receiving and answering customer inquiries and requests  regarding products, orders, pricing and other services offered and providing operational support for Garmin's consumer electronic products and working with customers to determine which products, accessories and plan of action best serves the customer's individual needs. Other responsibilities include:   Remain current on changes in policies, procedures, and product offerings   Report any and all out-of-line conditions affecting customer satisfaction   Develop and maintain department and company image and philosophy to the public   Become highly knowledgeable in the specifications, capabilities and operation of Garmin products   Answer customer technical inquiries regarding Garmin products via telephone, letters, fax and electronic mail   Monitor, document and report failure trends in Garmin equipment   Identify and recommend improvements in Garmin products, documentation and procedures   Review special circumstances and authorize warranty service when deemed appropriate.         09/2012   to   08/2014     Assistant Manager/Manager    Company Name   Ôºç   City  ,   State      Deliver premium customer service   Driving sales goals to meet and exceed company standards   Training and hiring current and new employees   Implementing company visual merchandising standards   Responsible for paperwork regarding payroll, managing hours, and daily operations Manage employees and set individual goals that allow for personal and growth of business   Work with district manager to implement loss prevention standards through weekly audits and customer awareness.         06/2012   to   09/2012     Apparel Sales Lead    Company Name   Ôºç   City  ,   State      Implementing the merchandise presentation standards and signage of the apparel department to meet company standards and maximize profits   Supporting company standards of selling and customer service   Assisting the store management team with general supervision in the store in accordance with company policies and procedures including opening and closing the store and front end coverage as assigned   Complying with cash office procedures and preparing deposits and balancing cashiers Compliance to loss prevention standards and audit requirements.         07/2010   to   05/2012     Team Scout Coordinator    Company Name   Ôºç   City  ,   State      Set up in store displays, maintain and change out graphics.  Move product to optimize location on floor/shelf.  Refresh product presence to ensure full and neat presentation of available inventory.  Provide in store support around key marketing programs, initiatives and major product launches   Educate retail managers and sales associates on Under Armour in store programs, sales initiatives, product launches and corporate merchandising guidelines   Provide a high level of customer service within Under Armour merchandise areas, the location of which within the store to be based on season, launch and/or event.         09/2009   to   07/2010     Footwear Specialist    Company Name   Ôºç   City  ,   State      Assist customers with footwear needs Knowledge of all types of athletic footwear   Stock and remodel footwear sales floor to company standards weekly based on company initiatives and weekly planner.  Loss Prevention measures taken daily by daily self audits and weekly shakedowns of stockroom   Work closely with management to maximize sales and generate new customers   Provide exceptional customer service needs.         12/2006   to   08/2009     Sales Associate / Assistant Manager    Company Name   Ôºç   City  ,   State      Assist customers with sportswear and equipment needs   Achieve daily sales goals through customer satisfaction   Stock and remodel store sales floor to emphasize new product and in-season sports.  Supervise and train employees on company brand standards through workshops and weekly meetings.  Complete daily and weekend ending paperwork to present business results to district manager.  Handle daily deposits and store reports.          Education     12 2009     Bachelor of Science Hotel and Restaurant Administration 	        Degree  :   Hospitality    University of Central Missouri   Ôºç   City  ,   State      GPA:   GPA: 3.0     GPA: 3.0         Skills     customer satisfaction, customer service, documentation, Driving, electronic mail, fax, graphics, hiring, inventory, letters, Loss Prevention, managing, marketing, meetings, merchandising, office, neat, payroll, philosophy, policies, pricing, receiving, retail, selling, sales, supervision, telephone, workshops    "
APPAREL,"         GROCERY CLERK         Experience      Grocery Clerk  ,     07/2012
                            to
                          05/2014     Company Name   ‚Äì   City
                            ,
                          State      Used pallet jacks and hand trucks to move merchandise to the sales floor for stocking.  Checked product shelves to make sure that they contained proper price labels and handled price changes when requested by the manager.  Pleasantly greeted customers and provided prompt and courteous service at all times.  Maintained a safe, neat and clean working environment at all times.  Built displays and hung signage for products.  Operated various types of equipment including balers, power jacks and slicing machines.  Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to the ""first in, first out"" rule.  Removed trash, swept and mopped floors for a professional appearance.  Received and unloaded new items upon delivery and checked products for damage and order accuracy.  Assisted customers with price checking and finding requested items in the store.  Recommended products to customers to drive sales.         UAV Technician Avionics/Maintenance Technician  ,     05/2014
                            to
                          05/2015     Company Name   ‚Äì   City
                            ,
                          State      Install, remove, inspect, test, maintain and repair systems, components and ancillary equipment.  perform launch, recovery, and other flight line operations at the organizational maintenance.         Box Truck Driver/Technician  ,     06/2015
                            to
                          04/2016     Company Name   ‚Äì   City
                            ,
                          State      Inspected the truck for defects and safe operating condition before, during and after trips.  Established and maintained excellent customer relationships.  Safely loaded and unloaded deliveries according to size of load and content description.  Inspected tires, lights, brakes and gas, oil and water levels.  Reported all accidents, damage and malfunctions involving company equipment to management.  Answered customer questions regarding delivery promptly and accurately.  Used Hand tools to build crates Hang chandeliers and TV's Connect/Disconnect Washers and dryers Set up grandfather clocks.         Picker/Ambassador  ,     04/2016
                            to
                          09/2016     Company Name   ‚Äì   City
                            ,
                          State      Pulled orders in an efficient manner to maintain demanding productivity goals.  Utilized system to receive orders and directions to correct item locations.  Printed labels, packaged boxes and loaded into outbound containers.  Removed items from shelves or storage bins and scanned tags.  Picked products for specific routes according to pick sheets.         Delivery Driver  ,     09/2017
                            to
                          01/2018     Company Name   ‚Äì   City
                            ,
                          State      Communicated customer complaints, requests and feedback to company management.  Contacted customers prior to delivery to confirm and coordinate delivery times.  Routinely answered customer questions regarding merchandise and pricing.  Worked night and weekend shifts during holiday season.  Operated a cash register for cash, check and credit card transactions.         Stower  ,     10/2017
                            to
                          01/2018     Company Name   ‚Äì   City
                            ,
                          State      Filled customer orders with efficiency and accuracy.  Maintained a clean and organized workspace.  Studied company safety procedures and emergency protocols.  Sorted products onto shelves according to type.  Separated damaged items from functional ones before placing them on shelves.  Divided cargo received by account Number and intended location.  Tracked time spent on assignments each day for productivity reporting.         Warehouse Manager/Driver  ,     09/2016
                            to
                          04/2018     Company Name   ‚Äì   City
                            ,
                          State      Trained new staff on job duties, company policies and safety procedures for rapid onboarding.  Provided updates on critical shipments to the corporate departments and customers who requested them.  Implemented and enforced all policies and procedures for the entire logistics department.  Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.  Handled employee conflicts in the most efficient manner and while following all company procedures.  Ensured all warehouse personnel were properly trained and certified on equipment, including forklifts and pallet movers.  Picked up incoming stock and delivered materials to designated locations.  Drafted budgets, monitored warehouse costs and reduced expenses when possible.  Maintained accurate stock records and schedules.  Conducted monthly inventories of materials on the work floor.  Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.  Oversaw hiring and training of new employees Tracked time spent on assignments each day for productivity reporting.         Apparel Clerk/PIC  ,     12/2017
                            to
                          04/2018     Company Name   ‚Äì   City
                            ,
                          State      Engaged with customers in a sincere and friendly manner.  Worked with the management team to implement the proper division of responsibilities.  Completed all point of sale opening and closing procedures, including counting the contents of the cash register.  Actively pursued personal learning and development opportunities.  Cleaned and organized the store, including the checkout desk and displays.  Completed all daily tasks and special assignments with an efficient and quality-driven approach.  Priced merchandise, stocked shelves and took inventory of supplies.  Built relationships with customers to increase likelihood of repeat business.  Assigned work to team members based on company needs, personal strengths and job knowledge.  Verified that all customers received receipts for their purchases.  Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.  Prioritized helping customers over completing other routine tasks in the store.  Followed merchandising guidelines to present visually appealing displays.  Mentored new sales associates to contribute to the store's positive culture.  Maintained established merchandising standards, including window, sales floor and promotional displays.         Steel Worker  ,     04/2018
                            to
                          Current     Company Name   ‚Äì   City
                            ,
                          State      Identified potential jobsite issues and spoke with supervisors to immediately determine effective solutions.  Operated all heavy machinery in the safest manner to avoid injuries and accidents.  Used hand tools to change worn cutting tools.  Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.  Prepared and administered preventative maintenance work orders.  Kept site work safe and in line with budget, schedule and applicable building codes.  Attended monthly safety meetings to ensure machine operation safety.  Inspected machine parts for conformance to product specifications.  Met production goals by maintaining cost effective levels of spare parts inventory.  Responsible for wide variety of duties including, pipe fitting, painting, carpentry, electrical repair, installation, building repair.  Promoted shop safety by working in a safe manner.  Informed supervisors when machines needed major service.  Prepared and cleaned construction sites by removing debris.  Loaded and unloaded building materials used for construction.         Education      High School Diploma  :     2013     Auburn Mountainview High School   -   City
                            ,
                          State           Summary    Collaborative individual well-versed in using heavy machinery on job sites. Physically capable of climbing scaffolding and willing to work any shift necessary. Dedicated worker known for providing daily updates to supervisors and considered a team-oriented player/communicator.      Skills    approach, Backhoe, Bobcat, budgets, budget, building codes, carpentry, cash register, closing, Basic computer skills, content, credit, delivery, Dependable, Driving, forklift, forklifts, functional, Hand tools, hand trucks, hiring, inspect, inventory, logistics, machine operation, machinery, materials, math, meetings, merchandising, window, Works, neat, oil, organizational, painting, personnel, pick, policies, power tools, pricing, protocols, quality, Fast learner, reporting, Safety, sales, team player, TV, type, written communication   "
APPAREL,"         2ND LEVEL ASSISTANT STORE MANAGER, OPERATIONS MANAGER MANAGER, SALES & SERVICES MANAGER       Summary     RETAIL | OPERATIONS | SALES MANAGER Client-driven, quality-focused retail manager with proven track record of top performance      Retail leader with profound and broad expertise in every aspect of store management. Critically evaluates and minimizes operational costs in context of store profitability. Creates and promotes caring customer service program for entire staff. Coaches every employee toward individual goals. Establishes retail environment that encourages positive customer experience and promotes realization of sales targets. Core Knowledge and Skills Retail Merchandising, Recruitment & Retention, Operations Store Planning & Design, Team Leadership, Coaching and Mentoring Profit and Loss, Loss Prevention, Personnel Training and Development       Highlights                      Experience         01/2004   to   01/2009      Company Name   City  ,   State           2nd Level Assistant Store Manager, Operations Manager Manager, Sales & Services Manager     01/2012   to   Current       Managed nearly every aspect of store operations.  Trained and developed store staff in customer service techniques.  Monitored and implemented corporate programs in sales, shipping, and merchandising.  Directed large store team to.  create a sales environment that consistently met expected sales goals and reduced operating costs.  Managed team.  of 25, including hourly employees and specialists.  Entrusted with the most complex customer service issues including personal and commercial purchasing accounts.         Assistant Store Manager     01/2011   to   01/2012      Company Name   City  ,   State      Responsibilities consisted of managing and recording profit loss and key performance indicators, Communicating.  with buying office about classifications and styles for product inventory, and Managing and maintaining all records and documentations including invoices and employee files.         Soft lines Manager, Apparel Lead     01/2009   to   01/2011      Company Name   City  ,   State      Responsibilities consisted of Constructing visual presentations, Managing payroll and training of department associates, and Communicating with vendors and buyers in regards to inventory of product.  Leadership Known throughout career as a hands-on project manager with strong expertise in team management and prioritizing.  Ensured that employees recognized the importance of their contributions to the whole, and demonstrated to each one appreciation for the value that he or she delivered to the store overall.  Developed significant reputation for leadership due to excellent relationships with employees and willingness to lead by example.  Professional experience continued Brenna T.  Walsh page 2 Sales / Profit & Loss Management Motivated staff to create a clean, enjoyable environment with appropriate product availability.  Trained copy center/cashier staff as well as floor staff in superior customer service while maintaining highest levels of understanding of company policies and procedures.  Controlled profit and loss daily; maintained accountability for period-end reporting.  As inventory captain, evaluated inventory and ensured availability of products on shelves; conducted store transfers to ensure products in store; ran daily reports and did audits to better control inventory levels Earned title of special projects captain due to ability to organize and execute large-scale department reorganization, including refits and retrofits for new products.  Customer Service Set the standard for impeccable customer service; trained all staff to excel in the customer experience Turned customer service lapses into positive teachable moments that improved staff perception of need and accountability Targeted and achieved weekly ""customer experience"" metrics goals of 9+/10 ratings.  Personnel Development Coordinated training of each employee with corporate training materials Coached individuals; achieving a promotion rate of ~35% (one to two levels above original position) Worked with vendors to develop product training from product sources Delivered well-executed and helpful annual reviews; developed significant reputation as go-to source for help on review wording, delivery, and execution of employee reviews as well as overall operations of the store.         Education      High School Diploma      Monroe Catholic High School   City  ,   State             Associates Degree  :   Business Management    University of Alaska Fairbanks   City  ,   State      Business Management         Business Management, Present    Florida State College of Jacksonville   City  ,   State      Business Management, Present       Skills    cashier, corporate training, Customer Service, delivery, inventory, Leadership, Managing, materials, merchandising, excel, office, page 2, payroll, Personnel, policies, presentations, Profit, profit and loss, promotion, purchasing, recording, reporting, Sales, shipping, team management   "
APPAREL,"         RESERVATIONS AGENT/FRONT DESK AGENT/GUEST SERVICES AGENT/PBX OPERATOR           Summary    Highly motivated and effective Sales Representative/Administrative Assistant with
extensive experience in
hospitality and office settings. Excel at organization and multi-tasking in fast paced,
dynamic, and fluid
environments. Accomplished in managing and coordinating various tasks and schedules.
Proven successful in
designing and executing community building and fund-raising events and activities. Strong
team member,
capable of leading and motivating others.
Very detail oriented and professionl      Skills          amp; Strengths  Executive & Administrative Support ~ Fluent in English, Farsi, Urdu, and Hindi  Customer Service ~ Telephone & Front Desk Reception  Organization ~ Filing, Database & Records Management  Research ~ Microsoft Office  Lightspeed  Starguest                Experience      Reservations agent/front desk agent/guest services agent/pbx operator    January 2016   to   Current     Company Name   Ôºç   City  ,   State      Generate booking requests and passenger attraction/transportation bookings
Answer and screen customer calls
Explain and sell our transfers and day tours, including up selling services
Process payment and attraction ticketing
Resolve product or service problems
Data entry and inventory accounting
Greet guests and complete the registration process to include, but not limited to,
inputting and retrieving information from the computer, confirmation of guest information
and room rate, selection of rooms, coding electronic keys, promoting marketing programs,
providing a welcome packet and ensuring guest knows location of room and/or has a bell
person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services
are correctly accounted, using the point-of-sale system, handling money, processing credit
and debit cards, accepting and recording various forms of payment, converting foreign
currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room
categories, room rates, packages, promotions, the local area and other general product
knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room
occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and
efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest
satisfaction
Receive, input, retrieve and relay messages to guests.  Answer heavy volume phone calls.  Work closely with Housekeeping, Engineering Department
Assist operations manager and sales department with adminitrative duties.          Customer Service Lead    January 2015   to   January 2016     Company Name   Ôºç   City  ,   State      Welcome and greet customers, modeling a positive customer service spirit while exhibiting
a friendly and helpful attitude
with customers and associates.  Work with the store management team to set expectations
and achieve service standards at
the front of the store through high quality storefront presentation and through
empowering associates to ensure customer
satisfaction.  Provide leadership to Service Associates working at the registers and
coordinate register activities.  Partner with
store management to interview and hire new team members.  Contribute to maintaining a safe
and secure store environment.  Serve as Manager on Duty by providing store leadership during a closing shift.          Sales Representative    January 2013   to   January 2017     Company Name   Ôºç   City  ,   State      Order, maintain, and replenish merchandise apparel at eight (8) high-volume Southern
California retail stores.  Provide
customer service, as needed, to promote product sales and communicate effectively with
clients, other sales representatives,
and the CEO.  Take warehouse inventory and process, label, and sort warehouse shipments.          Human Resources Assistant    January 2012   to   January 2013     Company Name   Ôºç   City  ,   State      Provided administrative and coordinator services within the Human Resources department,
as well as performed
administrative tasks for the accounting and engineering departments.  Additional
responsibilities included answering
phones, updating employee information, maintaining and ordering company supplies, enter
company-wide timesheets,
scheduling meetings, coordinating luncheons and company-wide events, ensuring seamless
employee communication,
conducting security screenings for site entry, and record keeping.  Assigned to provide administrative and coordinator services to CBRE, the facilities
management company for the Edwards
LifeSciences Headquarters.  Coordinated with accounting department for payroll, tracked
and managed time sheets, billing,
invoices, packing slips, and utility bills.  Communicated with vendors for month-end aging
reports and statements.  Handled
heavy volume calls and emails from clients regarding facility needs.  Created work orders,
scheduled events, addressed basic
maintenanceneeds and supply requests.  Communicated with facilities engineers, clients,
and vendors.  Created, activated,
and deactivated facilities access badges, dealt with security, parking, and Human
Resources issues.          Human Resources Assistant    January 2004   to   January 2006     Company Name   Ôºç   City  ,   State      Aided with the oversight of 93 employees and 30 attorneys.  Handled multifaceted clerical
tasks including data entry, records
management, billing and communications.  Supported in the planning and coordination of
Human Resources (HR) activities;
compiled and organized personnel records and confidential employment records.  Assisted
with the administration of day-today
HR operations, departmental developments, HRIS, employee relations, training and
development, benefits, compensation,
executive administration, and recruitment.          Education and Training      Associates Degree        Saddleback Community College   Ôºç   City  ,   State              Legal Administrative Assistant Certificate        South Coast College   Ôºç   City  ,   State                Skills    accounting, administrative, Administrative Assistant, Administrative Support, basic, benefits, billing, clerical, closing, credit, clients, customer
satisfaction, Customer Service, Data entry, Database, debit, employee relations, Fluent in English, facilities
management, Farsi, Filing, forms, Hindi, HRIS, Human
Resources, Human Resources, HR, inventory, leadership, Legal, marketing, meetings, access, money, Microsoft Office, modeling, payroll, personnel, coding, quality, Reception, record keeping, recording, recruitment, Research, retail, selling, sales, scheduling, store management, Telephone, answering
phones, phone, transportation, Urdu   "
APPAREL,"         SHOE DEPT. LEAD SUPERVISOR           Accomplishments      KELLERMEYER BERGENSONS SERVICES, M aumee, OH.  Crew Member, Aug 2012 ¬≠ Oct 2013 Service, clean, or supply restrooms.  Gather and empty trash.  Clean building floors by sweeping, mopping, scrubbing, or vacuuming.  Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.  Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.  Notify managers concerning the need for major repairs or additions to building operating systems.  Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.  Clean laboratory equipment, such as glassware or metal instruments, using solvents, brushes, rags, or power cleaning equipment.  Dust furniture, walls, machines, or equipment.  Clean and polish furniture and fixtures.  2140 n hollywood way #10071   burbank, California, 91510   8183362640   LOV3AT1STSIT3@YAHOO.COM.  KELLERMEYER BERGENSONS SERVICES, M aumee, OH.  Crew Member, Jan 2008 ¬≠ Jul 2009 Service, clean, or supply restrooms.  Gather and empty trash.  Clean building floors by sweeping, mopping, scrubbing, or vacuuming.  Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.  Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.  Notify managers concerning the need for major repairs or additions to building operating systems.  Requisition supplies or equipment needed for cleaning and maintenance        duties.  Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees.  Clean and polish furniture and fixtures.  Dust furniture, walls, machines, or equipment.        Experience     11/2013   to   12/2015     Shoe dept. lead supervisor    Company Name   Ôºç   City  ,   State      Enforce safety and sanitation regulations.  Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fabricators.  Confer with other supervisors to coordinate operations and activities within or between departments.  Plan and establish work schedules, assignments, and production sequences to meet production goals.  Inspect materials, products, or equipment to detect defects or malfunctions.  Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards.  Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.  Interpret specifications, blueprints, job orders, and company policies and procedures for workers.  Keep records of employees' attendance and hours worked.  Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs.  Maintain operations data, such as time, production, and cost records, and prepare management reports of production results.  Determine standards, budgets, production goals, and rates, based on company policies, equipment and labor availability, and workloads.  Confer with management or subordinates to resolve worker problems, complaints, or grievances.  Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency.  Recommend or execute personnel actions, such as hiring, evaluations, and promotions.  Calculate labor and equipment requirements and production specifications, using standard formulas.  Plan and d evelop new products and production processes.         02/2007   to   07/2009     Cashier/Crew leader    Company Name   Ôºç   City  ,   State      Receive payment by cash, check, credit cards, vouchers, or automatic debits.  Issue receipts, refunds, credits, or change due to customers.  Assist customers by providing information and resolving their complaints.  Greet customers entering establishments.  Answer customers' questions, and provide information on procedures or policies.  Sell tickets and other items to customers.  Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.  Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.  Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.  Calculate total payments received during a time period, and reconcile this with total sales.  Supervise others and provide on - the -job training.  Maintain food and equipment inventories, and keep inventory       records.  Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.  Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.         11/2006   to   01/2007     Company Name          Greet customers and ascertain what each customer wants or needs.  Describe merchandise and explain use, operation, and care of merchandise to customers.  Recommend, select, and help locate or obtain merchandise based on customer needs and desires.  Compute sales prices, total purchases and receive and process cash or credit payment.  Answer questions regarding the store and its merchandise.  Prepare sales slips or sales con tracts.  Place special orders or call other stores to find desired items.  Prepare merchandise for purchase or rental.  Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.  Inventory stock and requisition new stock.  Ticket, arrange and display merchandise to promote sales.  Exchange merchandise for customers and accept returns.  2140 n hollywood way #10071   burbank, California, 91510   8183362640   LOV3AT1STSIT3@YAHOO.COM Clean shelves, counters, and tables.  Help customers try on or fit merchandise.  Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.  Bag or package purchases, and wrap gifts.          Education     Jun 2007     High SchoolDiploma          State              Work History            Company Name                Skills    Art, blueprints, budgets, cash registers, charts, COM, Communication skills, Cooking, credit, Customer service, employee training, employee training, hiring, Inspect, Inventory, Issue receipts, Management skills, materials, Exchange, money, personnel, policies, processes, quality, Read, Retail sales, safety, sales, tables, type   "
APPAREL,"         INVENTORY ANALYST\MATERIALS PLANNER       Summary     Industrial Engineer with wide experience in manufacturing, quality, material planning and inventory control.  Reach revenue goals through hard work and process improvement. Expert in MRP II, proficient in MS office and Exact Macola. Bilingual English/Spanish.       Areas of Expertise          Material Planning\MRP   Inventory Accuracy  Manufacturing planning and control.  ERP systems implementation      Firm knowledge of APICS concepts.  Knowledgeable of Lean Manufacturing principles and the Theory of Constraints.  Process improvement            Accomplishments      As Material Planner/Inventory Analyst: Achieved 99% inventory accuracy through weekly cycle counting and process improvement. Eliminated production disruption caused by material shortage.  As Operations Manager: Improved customer service by automating  Quote- Order Entry- Billing process for a small business.  As Project Manager: Reduced implementation time by 50%.        Experience     06/2008   -   08/2013     Company Name   Ôºç   City  ,   State    Inventory Analyst\Materials Planner        Analyzed MRP output and exceptions. Worked with Procurement to expedite and prevent shortages, revised and corrected safety stock levels, audited inventory transactions and posted corrections. Managed sub-contractors.   Implemented weekly cycle counting. Achieved 99% inventory accuracy through BOM analysis and process improvement.  Eliminated material shortage trough in depth analysis of process flow and transactions.  Mentored a comprehensive use of the software (Exact Macola)          11/2005   -   05/2008     Company Name   Ôºç   City  ,   State    Operations Manager        Scheduled Job installation, placed and kept track of purchase orders and productions orders. Kept track of budget vs expenses. Prepared executive reports.  Implemented Quickbooks - Contractor Edition.  Achieved: Improved cost control and project management with Quickbooks.  Achieved: Improved customer service through automation of the Quote - Order Entry - Billing Cycle.         02/1998   -   03/2005     Company Name   Ôºç   City  ,   State    Project Manager / Senior Consultant        Successfully managed numerous software implementations of Exact Macola (ERP), MP2 (maintenance), Goldmine (CRM).  As senior consultant trained customers and automatized operations for medium and large companies.  Achievement: Reduced implementation time to 50%.         03/1994   -   02/1998     Company Name   Ôºç   City  ,   State    Warehouse Manager / Production Manager         Managed logistics and operations in the  Distribution Center.   Setup and launched production lines until fully operative.  Achievements: Implemented the Quality Control System and personnel training. Reached desired efficiency in short time.          Education     1993     Pontificia Universidad Catolica Madre y Maestra   City  ,     Dominican Rep.    Industrial Engineer              Certifications      APICS  Courses: Attended workshops for Master Planning of Resources, Detailed Scheduling and Planning, Execution and Control of Operations, Strategic Management of Resources, certification pending.  Manufacturing Planning and Control, Exact Software, 1998.  Enterprise Resourcing Planning, Exact Software, 1999.  Datastream - MP2 , Certified Consultant , Santo Domingo, D.R. 2002        Technical Skills        Skills    Experience    Total Years    Last Used    Crystal Reports                MS Office                Project Management / MS Project                Quickbooks - Contractor Edition                CRM - Goldmine                   "
APPAREL,"         DIRECTOR OF PRODUCT DEVELOPMENT           Professional Summary    Supervisory experience in the development and production of apparel sportswear. Experience in the management of sourcing, product development, production and technical design teams. Strong understanding of domestic and offshore sourcing. Extensive global travel for sourcing, product development, manufacturing and quality control.¬†      Experience      Director of Product Development    July 2015   to   April 2016     Company Name   -   City  ,   State       Conducted analysis to address  production delays ¬†which led to  on time delivery of product.      Successfully led key projects which resulted in proactive external communication with vendors and agents.    Developed, designed and managed the production of posture and performance apparel for men and woman, ensuring fit and quality of merchandise exceeded company standards.  Hired and managed new product team members.  Managed all aspects of design and development through production, maintaining company timelines.  Worked directly with domestic and offshore factories, ensuring quality and timelines were met to company standards.  Sourced fabric and trims, developed new construction techniques and initiated new concepts for product line.   Monitored multiple databases to keep track of all company inventory.    Managed product development team, maintained WIP report and hired necessary staff as needed.   Planned and executed purchase orders for seasonal product lines.    Worked closely with cross functional teams, maintaining internal communication.  Reported directly to the President of the company          Sourcing Agent    January 2010   to   July 2015     Company Name   -   City  ,   State    Lead an independent consultancy to transpose client's inspirations into a finished,viable collection. Travelled domestically and internationally to source fabrics, trims and factories. ¬†Generated tech packs and worked directly with factories to initiate the development process. ¬†Managed each step of the pre production process, ensuring the quality and fit of the finished goods was achieved to the company standards. ¬†Organized the client's sku plan to ensure the product line was merchandised to meet the buyers specifications. ¬†Created and maintained the BOM to ensure all bottom line costs were included in the finished cost of goods.        Technical Design Manager    January 2008   to   January 2009     Company Name   -   City  ,   State      Managed a team of 22 technical designers/pattern makers, marker makers, graders and sewing department.  Improved production timelines, implemented cost saving construction techniques, and standardized the technical design processes.  Created production standards for internal personal to follow in addition to private accounts and factories.  Developed company manual to standardize the pre production through production process.  Worked with design, imports and sales departments to coordinate timely deliveries of finished goods.  Travelled globally to accounts, vendors and factories to insure the quality and fit of garments was maintained by company standards.  Managed the execution of tech packs to vendors and agents.  Conducted daily correspondence to factories, vendors, and accounts to insure production timelines were on schedule.  Analyzed and evaluated cost effective solutions with QC department to execute timely deliveries of finished goods.  Managed company calendar to maintain delivery schedule.  Reported directly to COO.          Director of Product Development    January 2006   to   January 2007     Company Name   -   City  ,   State      Responsible for the set up and management of the technical design department.  Accomplished company standards for in house departments and offshore factories to follow from the development process to the execution of finished goods.  Managed the design development process from designer sketch handover to bulk production delivery.  Responsible for the purchase of Lectra CAD system, hired a staff of patternmakers, established standards for fit, quality and construction.  Conducted daily correspondences with offshore factories to ensure timely deliveries of finished goods.  Extensive travel to Asia for follow up on the development process to finished goods.  Managed offshore factories from development to the production process to ensure all processes were on track.  Worked with freight forwarders and customs brokers in the production process to ensure all documentation and deliveries were on schedule.  Worked closely with the sales manager to ensure buyers were aware of new fits and changes of upcoming styles.  Developed and implemented vendor manual for all factories to follow in regards to the pre production process, specification system, packaging instructions and shipping guidelines.  Managed the company calendar to ensure all departments were meeting deadlines.  Reported directly to President of company.          Adjunct Faculty    January 2005   to   January 2012     Company Name   -   City  ,   State      Developed an advanced course curriculum for the Fashion Department at Orange Coast College and Long Beach City College.  Facilitate the development of offshore technical packages to include garment knock offs, pattern adjustments, appropriate fit, fabric qualities, package specifications and garment costs.  Students are taught global communications by the use of digital media, Adobe Illustrator, Photoshop, Excel and CAD systems.          Technical Design Manager    January 2002   to   January 2006     Company Name   -   City  ,   State      Responsible for the creation and implementation of the technical design department for the improvement of the fit and quality of the men, junior, swim and toddler lines.  Established and executed company guidelines for domestic and offshore factories to follow in the development of finished goods.  Hired and managed a staff of pattern makers, technical designers, graders, marker makers and sewers.  Established working relationships with offshore and domestic factories.  Created a new specification system and educated managers and manufacturing personnel in its use.  Created fit requirements for factories and production teams to follow.  Worked as a liaison between design, production and sales to ensure fit, quality and timely deliveries of finished product.  Worked with design, merchandising and production teams in trouble shooting cost effective construction techniques.  Managed day-to-day operations of the technical design department, managed the deliveries of offshore production.  Follow through with customs brokers and freight forwarders in regards to on time deliveries of finished goods from offshore factories.  Reported directly to VP Production          Production Manager    January 2000   to   January 2001     Company Name   -   City  ,   State      Managed the domestic and offshore production of women's sportswear and technical skiwear.  Sourced domestic and offshore factories, managed B.O.M., created WIP¬† reports, analyzed product costings and margins; collaborated with customs brokers to insure timely delivery of offshore product.   Ordered production fabric and trims for domestic production.  Maintained working relationships with offshore factories by regularly visiting the factories.  Performed inspections at offshore factories in regards to the efficiency of markers, quality of cutting and overall construction and fit of finished goods.  Worked with sales team to develop product, line plans and skus.  Issued purchase orders, cut tickets and maintained inventories domestically and offshore.  Maintained WIP reports, production schedules and timelines.  Reported directly to President of company.          Education      Bachelor of Arts   :   Clothing and Textiles.  Focus in Fashion Design  ,   2010    California State University   -   City  ,   State  ,   USA            Professional Affiliations     Member, Small Business Association (2008 - present)  Member, Alumni Association         Skills     Adobe Illustrator, Photoshop, Excel, Power Point, Word  Excellent organizational skills. Team player. Works well under pressure.    "
APPAREL,"         ROUTE MANAGER           Summary     To obtaining a position in a company that will allow me to better use my skills and knowledge to advance the performance and profitability of that company. Goal oriented, self-motivated with twenty years of experience as a Supervisor/Manager of personnel, products, and budgets.   Driven to tackle projects that advance the organization and build collaboration/teamwork among peers and subordinates.   Leader of the consistently, number one ranked office for the MasTec Money sales program.   Major strengthens include demonstrated track record of honesty, integrity, and loyalty; sound leadership; excellent communication skills; strong team player; advocate of self-efficacy; attention to detail; highly organized; proficient planner.       Highlights          Operations management  Inventory control  Supervision and training  Procedure development  Analytical  Team building  Multi-site operations  Staff retention      Sound judgment  Calm under pressure  Relationship building  Systems implementation  Troubleshooting and problem solving  Dedicated  Client relationships  Contract management              Accomplishments     Leadership   Served as a Regional Trainer when  C ontinuous  I mprovement  M anagement  S ystem was introduced to the company.     Business Development: ¬†   Successfully grew business by [action].      Project Management: ¬†   Initiated [project] which resulted in [positive outcome].         Experience      Route Manager    January 2002       Company Name   Ôºç   City  ,   State      Built a steady repeat customer base by providing a quality product and exceptional customer service.  Maintained inventory levels along with current product knowledge daily.  Completed daily reconciliations, recorded and made deposits of up to $1500.          Site Manager    January 2007   to   Current     Company Name   Ôºç   City  ,   State      Analyze reporting data to identify areas of opportunity and provide solutions to maximize performance potential and profitability.  Manage daily operations of assigned DMA's to include personnel, overtime, inventory control, work load, usage of resources, cost control, and building and fleet maintenance.  Communicate daily with Business Intelligence and RDO to maintain compliance with performance matrix to include technician schedules, skill packages, and a balanced work load.  Coach, mentor, and direct team members of varying levels of experience in support of departmental objectives.  Evaluate team members, making recommendations for improvement and implementing training as needed.  Ensure adherence to company safety guidelines through education, training, and monitoring of daily in-field performance.          Technician Supervisor    January 2005   to   January 2007     Company Name   Ôºç   City  ,   State      Monitor and manage technician productivity to ensure compliance with MasTec and DirectTV policies and procedures.  Collaborate with Fleet Manager to ensure compliance with MasTec policies and procedures to include motor vehicle, personal injury, and damage claim investigations and associated paperwork.  Communicate daily with multiple leadership teams to ensure proper allocations of time, materials, and resources to accommodate business needs.  Facilitate technician training and development and provide evaluations based on quality inspections and in-field observations to advocate improvement and success.          Lead Technician    January 2002   to   January 2005     Company Name   Ôºç   City  ,   State      Responsible for customer satisfaction, training of employees, inventory control, routing of daily work, and overall teamwork among employees.  Provide satellite installations and service work for DirecTV customers.  Conduct quality control inspections on installations and service work done by all technicians.          Production Manager    January 2000   to   January 2002     Company Name   Ôºç   City  ,   State      Maintained a $1.5 million dollar budget and managed plant operations of 35 employees in seven departments through hiring, firing, payroll, training and developing job skills.  Controlled the processing of 80,000 pounds of merchandise through the plant weekly and managed inventory of garments, equipment, supplies and parts.  Coordinated contracting issues with vendors daily.          Assistant Operations Engineer    January 1998   to   January 2000     Company Name   Ôºç   City  ,   State      Specialized in company wide inventory management and control through the design of computerized stockrooms and assisting in software design upgrades.  Revised departmental infrastructure and individual job functions.  Developed standards of measuring and evaluating job performance and efficiency.  Supervised training and development of employees to maintain stockrooms.  Managed monthly projects averaging $150,000 to include building stockrooms, hiring and monitoring contractors and negotiating with vendors.          Assistant Plant Manager    January 1994   to   January 1998     Company Name   Ôºç   City  ,   State      Managed $5 million plant operations and supervised 40 employees.  Controlled the processing of 100,000 pounds of merchandise through the plant weekly and managed inventory of garments, equipment, supplies and parts.  Served as Safety Committee Chairman, insuring OSHA compliance.  Supervised maintenance employees and maintained wastewater operations within guidelines of state and local regulations.          Education      Associate   :   Applied Science Industrial Management  ,   1 1998    Del Mar College   Ôºç   City  ,   State      Applied Science Industrial Management        Skills     budget, Business Intelligence, Coach, cost control, customer satisfaction, customer service, firing, hiring, inventory, inventory management and control, inventory control, leadership, materials, mentor, negotiating, payroll, personnel, policies, quality, quality control, RDO, reporting, routing, Safety, software design, teamwork, technician, upgrades    "
APPAREL,"         EMBROIDERY MACHINE OPERATOR       Summary    To find employment with a good reputable company with a chance to advance to the best of my
 abilities and job skills.      Skills          Customer Service  Cashier   Pharmacy   Sales Associate      Embroidery machine operator  Sewing machine operator  Telephone/ fax mahcines  Filing/ office skills            Skills     Customer Service:¬†at JC Penney, Goodies, Medisav Pharmacy, Wal-Mart  Pharmacy , and The Pharmacy of¬† Pocola.    Sales Assiocate : at JC Penney, Goodies, Medisav Pharmacy, Wal-Mart   Pharmacy , and The Pharmacy of Pocola.    Office Skills: Telephone, Fax machine, Filing, Copier, Customer Service.  Advanced problem-solving, great people skills, and great organizational  skills.       Experience     01/2014   to   Current     Embroidery machine operator    Company Name   Ôºç   City  ,   State      Embroider shirts, jackets, hats, and others items as needed.  Meet incoming customers and provide immediate assistance.  Completed purchases with cash, credit, and debit payment methods.  Answered incoming telephone calls with professional and knowledgeable repsonses.  Provided expert product and service information.  2001 to 1-28-2014    I was a stay at home mom.            09/1999   to   02/2001     Office Administrator/Pharmacy Technician in training/ Sales Associate    Company Name   Ôºç   City  ,   State       Completed purchases with cash, credit and debit payment methods.  Office worker - in charge of all office duties including computer skills, telephone
 skills, faxing, medical billing, customer account billing, filing, insurance claims, and customer care.  Pharmacy tech trainee- helped fill prescriptions,   Met incoming customers and provided immediate assistance.   and customer service.   Listened to customer needs and preferences to provide accurate advice.      Increased purchase totals by recommending additional items.        Organized items in visually appealing manner.         Answered incoming telephone calls with professional and knowledgeable responses.          Created attractive displays.                       03/1998   to   09/1999     Pharmacy Technician in training/ Sales Associate    Company Name   Ôºç   City  ,   State       Increased purchase totals by recommending additional items.                 Pharmacy Tech trainee- helped filled prescriptions, customer service.  Met incoming customers and provided immediate assistance.     Listened to customer needs and preferences to provide accurate advice.        Completed purchases with cash, credit and debit payment methods.          Answered incoming telephone calls with professional and knowledgeable responses.              02/1996   to   03/1998     Sales associate    Company Name   Ôºç   City  ,   State      Met incoming customers and provided immediate assistance.      Retrieved alternate items and sizes on request.        Listened to customer needs and preferences to provide accurate advice.         Completed purchases with cash, credit and debit payment methods.  Increased purchase totals by recommending additional items.             Organized items in visually appealing manner.              Worked flexible schedule to accommodate changing customer levels.           Answered incoming telephone calls with professional and knowledgeable responses.        ‚Äã          03/1995   to   08/1995     Sales Associate    Company Name   Ôºç   City  ,   State      sales, cash register.   Met incoming customers and provided immediate assistance.     Retrieved alternate items and sizes on request.     Listened to customer needs and preferences to provide accurate advice.     Completed purchases with cash, credit and debit payment methods.     Increased purchase totals by recommending additional items.     Reviewed purchases for fraudulent activities.     Worked flexible schedule to accommodate changing customer levels.     Organized items in visually appealing manner.     Answered incoming telephone calls with professional and knowledgeable responses.     Provided expert product and service information.           06/1994   to   03/1995     Sewing Machine Operator    Company Name   Ôºç   City  ,   State     ¬†Sewing machine operator - Made hunting gear and dog collars for Nite Lite.        10/1992   to   06/1994     Assembly Line Worker    Company Name   Ôºç   City  ,   State      assembly of wood drawers, book cases, roll top desks, and other wood products.         04/1991   to   10/1992     Sewing Macine Operator    Company Name   Ôºç   City  ,   State      worked on a tacking machine making camping stool covers, plus worked where ever needed to
     to fill empty places, as needed.         08/1995   to   02/1996     Sales Floor Associate    Company Name   Ôºç   City  ,   State      Met incoming customers and provided immediate assistance.     Retrieved alternate items and sizes on request.     Listened to customer needs and preferences to provide accurate advice.      Increased purchase totals by recommending additional items.      Worked flexible schedule to accommodate changing customer levels.     Created attractive displays.     Provided expert product and service information.    ‚Äã         Education and Training     1988     High School Diploma      Pocola High School   Ôºç   City  ,   State  ,   LeFlore           "
APPAREL,"         ADMINISTRATIVE ASSISTANT         Professional Summary     Stylist informed by background in art history and design. Dedicated to clear and fruitful communication through delivery of unmatched customer experiences. My interdisciplinary studies in art have taught me to approach my work with a contextualized perspective and ingenuity.       Skills          Graphic design, composition & illustration  Writing & Proficient Typist  Microsoft Office Suite and social media platforms (Instagram, Twitter, Facebook)      Painting, drawing, sculpture & weaving  Yoga & meditation, Certified Yoga Teacher            Work History      Administrative Assistant  ,     04/2020   to   02/2021     Company Name    ‚Äì    City  ,   State       Remotely managed customer service, client scheduling, inventory and monthly profit of product sales.        Personal Assistant to Lead Stylist  ,     10/2018   to   03/2020     Company Name    ‚Äì    City  ,   State        Personal Assistant to a 2 million dollar book, which we grew to 3 million within a year.  Personally managed the stylists business; coordinating client appointments, carrying out pre-appointment pulls, executing special orders, managing internal/external communications, and overseeing issue resolution.  Curated stylist's personal online boutique, Salesfloor, as well as the presentation of product within the stylists personal appointment room. Designed etagere, jewelry display and the stylist's personally requested stock (on Memo pieces).  Processed all sales, allowing the stylist to give undivided attention to clients.  Independently led styling appointments as needed. Coordinated tailoring and personal styling during the alterations process.  Styled full bridal parties, including celebrity clients and a Vogue feature.  Styled ‚ÄúSaks Limitless Clients‚Äù for travels to New York and Milan Fashion week, where they attended runway events. As well as styling for galas and benefits such as the Oscar de la Renta Lake Tahoe Benefit.  Assisted and facilitated private country club MTM Armani Event.  Consistently monitored Stylist's Sales Performance, followed up with strategies to improve performance and successfully maintain a trajectory to meet sales goals.  Organized and styled quarterly fashion events to present latest product arrivals and seasonal trends to Saks management, executives, and stylists.         Front Desk Receptionist, Stylist Assistant     Company Name    ‚Äì    City  ,   State       Client and administrative responsibilities. Balancing cash drawer & end of day batch processing. Personal Assistant to salon owner.        Key Holder, Sales Representative    Company Name    ‚Äì    City  ,   State             Sales Representative     Company Name    ‚Äì    City  ,   State             Education      Bachelor of Arts  :   Fine Arts  ,   2017     School of The Museum of Fine Arts - Boston               High School Diploma  :     2010     Brookline High School               Accomplishments      School of the Museum of Fine Arts, The Graphic Arts Annual Show (2017) Best Illustration, Honorable Mention: ‚ÄúCheck Check‚Äù, Jumpsuit and Newsprint Page Print.        Certifications      Kripalu Center for Yoga and Health, Stockbridge, MA  (2016) 200 Hour Yoga Teacher Certification    "
APPAREL,"         ASSISTANT MANAGER         Highlights        Microsoft Office Suite              Experience     04/2012   to   Current     Assistant Manager    Company Name   Ôºç   City  ,   State      Manage an $8.4 million volume luxury shoe sales floor Recruit, train, develop, and manage a team of 15 to meet and exceed their sales goals Communicate weekly with buying office to maximize our market specific product assortment Successfully plan and execute various events such as product launches, product knowledge trainings, corporate events, client luncheons, charity events, etc.  Fulfill all management responsibilities such as oversee store opening and closing procedures, direct sales floor activities, assist customers, input and prepare sales reports daily, inventory control, etc.         06/2011   to   04/2012     Sales Associate- Designer & Salon Shoes    Company Name   Ôºç   City  ,   State      Competitive drive to succeed in a commission based environment meeting and superseding volume goals Maintained constant client communication and excelled in providing customer service daily Demonstrated in-depth knowledge of product and current market trends to meet customer needs Internship- Designer & Salon Shoes Received top volume performance award Worked closely with many levels of management on various store projects Sales Associate & Key holder Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies Conduct regular audits of store paperwork, including overages/shortages, deposit slips, etc.  and track trends to ensure that cash control procedures are in place and observed Manage and conduct inventories.         12/2010   to   07/2011     Sales Associate & Key    Company Name   Ôºç   City  ,   State      Responsibility of shipping and receiving in all areas to ensure staff adheres to policies and procedures.  Create incentives to drive key business objectives and motivate sales team.         05/2008   to   06/2009     Assistant VP    Company Name   Ôºç   City  ,   State      Managed details of conference calls, travel arrangements and meetings, itineraries, expense reports, sample garments, etc.  Collaborated with buying office concerning availability of product, shipping and delivery dates, and pricing.          Education     2009           Fashion Institute of Design and Merchandising   Ôºç   City  ,   State             2011           San Diego Mesa College   Ôºç   City  ,   State              Languages    Bilingual: English & Spanish      Skills    closing, Competitive, client, customer service, delivery, direct sales, English, expense reports, inventory control, market trends, market, meetings, merchandising, Microsoft Office Suite, office, policies, pricing, receiving, Sales, sales reports, shipping, Spanish, travel arrangements   "
APPAREL,"         ASSISTANT MANAGER           Summary    General Associates with emphasis in Business Admin. and Communications Current 3.0 GPA Volunteer Junior Achievement teacher Grades 1st and 3rd 3 yrs. as a volunteer in special needs classroom Routinely helped as many as 350 customers each day in a high-volume retail Store. Consistently exceeding daily sales targets with an average of $3000 in sales each day. Over 13 years in retail/customer service Has managed over 13 people at one time.           Experience      Assistant Manager    February 2015   to   Current     Company Name   Ôºç   City  ,   State      Closing and opening store and all daily operations.  Loss prevention.  Banking and merchandising.          Assistant Manager    January 2013   to   February 2015     Company Name   Ôºç   City  ,   State      Communicated information to customers about product quality, value and style.  Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.  Completed floor replenishment to guarantee size availability and promote customer satisfaction.          Store Manager    January 2011   to   January 2013     Company Name   Ôºç   City  ,   State      Educated customers on product and service offerings.  Offered exceptional customer service to differentiate and promote the company brand.  Communicated store policy violations to the leadership team in a timely manner.          Swing Manager    January 2008   to   January 2011     Company Name   Ôºç   City  ,   State      Worked hands on with H.S Students in their training and development to manager trainees.  Recruited, hired, developed and retained retail talent for the company.  Held each team member accountable for achieving brand and performance goals.  Offered direction and gave.  constructive feedback to motivate team members.          Education      BA   :   Communications      Siena Height University   Ôºç   City  ,   State      Communications        General Associates   :   General      Lansing Community College   Ôºç   City  ,   State      General        Skills    Banking, Closing, customer satisfaction, customer service, direction, fashion, leadership, Loss prevention, merchandising, quality, retail   "
APPAREL,"         MEN'S SR DESIGNER - FREELANCE         Summary     Innovative and artistic professional with  20+ years in the fashion industry.  Passionate, creative, resourceful, dependable, efficient, strong communication and organizational skills with the ability to troubleshoot problems. Enjoys working in a fast-paced, dynamic environment with the ability to work cross-functionally as well as independently. Laser focus on details and achieving the desired results. Experienced in price negotiations, costing of materials.¬†Proficient in product development, well rou nded Fashion Designer familiar with the complete product creation life cycle, from initial concept to retail sale.           Highlights          Strong creative design skills  Extensive fabric knowledge  Superb attention to detail       Superior communication skills  Vendor relations  Self-motivated professional            Accomplishments      Traveled to Asia and Europe for international trend research and theme inspiration.¬†   Eddie Bauer, Best Product Wins 2013 - Award for Materials Development.           Experience      Company Name     March 2016   to   February 2012     Men's Sr Designer - Freelance   City  ,   State     dddd   dd Drew lines between reference points to produce outlines of graded patterns.  Calculated dimensions and specifications from sales order and entered data in worksheets.  Calculated dimensions and specifications from sales order and entered data in worksheets.     Calculated dimensions and specifications from sales order and entered data in worksheets.  Calculated dimensions and specifications from sales order and entered data in worksheets.   d Demonstrated and presented features and characteristics of clothing by standing, turning and walking.  Demonstrated and presented features and characteristics of clothing by standing, turning and walking.    Demonstrated and presented features and characteristics of clothing by standing, turning and walking.  Demonstrated and presented features and characteristics of clothing by standing, turning and walking.    Demonstrated and presented features and characteristics of clothing by standing, turning and walking.  dd Monitored sales and inventory to recommend appropriate markdown action.  Monitored sales and inventory to recommend appropriate markdown action.    Monitored sales and inventory to recommend appropriate markdown action.  Monitored sales and inventory to recommend appropriate markdown action.    Monitored sales and inventory to recommend appropriate markdown action.            Company Name     June 2015   to   Current     Creative Design Consultant   City  ,   State      Consultant on Women's design, styling and fabric quality and trim selections.  Merchandise seasonal collections.  Work on seasonal color palette.  Research seasonal inspirations for patterns.  Planning seasonal style count and color assortment.          Company Name     July 2012   to   October 2014     Associate Manager - Materials Developer   City  ,   State      Researching, develop and sourcing of fabrics/trims that meet design vision, merchant requirements and Company financial plans.  Provide fabric/trim trend research to design in support of the product development process.  Work directly with Mills during the materials development process.  Manage fabric/trim deadlines and tracking to meet seasonal TACT.  Requesting and coordinating proto sample yardages/trims from the mills to the appropriate vendors.  Work with Product Development and Quality Assurance to review fabric/trim qualities to ensure they meet Eddie Bauer standards and uphold the authenticity and personality of the brand.  Fabric/Trim price negotiating to achieve the best price and IMU.  Partner with Design and PLM's to ensure that appropriate material are selected for the product.          Company Name     March 2010   to   December 2011     Sr Designer - Freelance   City  ,   State     dddd   dd Drew lines between reference points to produce outlines of graded patterns.  Calculated dimensions and specifications from sales order and entered data in worksheets.  Calculated dimensions and specifications from sales order and entered data in worksheets.     Calculated dimensions and specifications from sales order and entered data in worksheets.  Calculated dimensions and specifications from sales order and entered data in worksheets.   d Demonstrated and presented features and characteristics of clothing by standing, turning and walking.  Demonstrated and presented features and characteristics of clothing by standing, turning and walking.    Demonstrated and presented features and characteristics of clothing by standing, turning and walking.  Demonstrated and presented features and characteristics of clothing by standing, turning and walking.    Demonstrated and presented features and characteristics of clothing by standing, turning and walking.  dd Monitored sales and inventory to recommend appropriate markdown action.  Monitored sales and inventory to recommend appropriate markdown action.    Monitored sales and inventory to recommend appropriate markdown action.  Monitored sales and inventory to recommend appropriate markdown action.    Monitored sales and inventory to recommend appropriate markdown action.            Company Name     July 2005   to   November 2009     Men's Sportswear Designer   City  ,   State      Initiated and interpreted new product concepts to meet the needs of our customers, resulting in sales and growth for the company.  Managed design projects and worked with team members to ensure that deadlines are met to reach company goals.  Proposed color palette for assigned category(s) and participate in color process, including defining lab dip needs and color-way development on a style by style basis.  Work as a team member in identifying general color direction on a seasonal basis.  Developed fabrics/created pattern work and trims with our domestic and international vendors.             Company Name     September 2004   to   June 2005     Men's Bottoms & Outerwear Designer   City  ,   State      Responsible for designing and managing the TB Men's Collection Pants and Shorts as well as the Outerwear program each season.  Developed and created technical sketches for the garment styling and construction specifications.  Daily communications between the Hong Kong vendors on development and production issues.  Knowledge in fitting garments.  International travel to Hong Kong to work with the liaison office and fabric/trim vendors.          Company Name     March 2001   to   September 2004     Apparel Product Designer II   City  ,   State      Designed seasonal collections for the Men's and Boy's Sport Athletic Groups (Classic, Retro, Basketball, ILE, Training and Headwear/Accessories) as well as the Two 3 Men's Street Casual Line (Knits,Sweaters,Woven,Denim,Outerwear and Headwear/Accessories).  Domestic and International travel for trend, trim and fabric research.  Involved in Merchandising the seasonal line through styling and color.  Ensured that product was consistent with market trends as well as business strategy.  Interacted closely with merchandising teams to execute seasonal lines accordingly to style counts, gross margin requirements, and retail/catalog merchandising strategies.             Education      Art Institute of Seattle      Associate Degree  :   Fashion Design    City  ,   State      GPA:   Graduated at the top 5% of my class with Honors    Fashion Design Graduated at the top 5% of my class with Honors        University of Washington      Bachelor of Fine Arts  :   Fiber & Textiles    City  ,   State      Fiber & Textiles        Skills       Creative direction, competitive research and market trends, price negotiating,  Materials development, Merchandising, product design and development, Knowledge of Quality Assurance testing.            "
APPAREL,"         CUSTOMER SERVICE SPECIALIST       Summary     Detail-oriented individual with strong technical skills and the ability to learn concepts quickly.  Proficient and adaptable; looking for an opportunity to use my knowledge and experience to assist a customer-service focused company. Versatile student with achieved success in on-campus and on-line classes. CORE STRENGTHS have been utilized in previous jobs that required immediate attention to detail and learning new computer program applications.          Highlights          Meticulous attention to detail  Results-oriented  Self-directed  Time management  Professional and mature  Strong problem solver  Resourceful  Dedicated team player  Strong interpersonal skills  Microsoft Office, Excel, Power Point       Understands grammar  Proofreading  Strong communication skills  Cash handling  Knowledge of income tax procedures  Positive attitude  Strong organizational skills  Active listening skills  Computer proficient            Accomplishments      2010 Co Founder of a non-profit Assist women during and after incarceration  Remodel project of house purchased 03/2011  Manage a transitional house for women   Fundraising   Create budget for operational expenses     May 1986 -  June 2005     Mom to 3 daughters - home schooled my children     2001 - Present   Active volunteer at Tri County Regional Jail   Classes - computer, sewing, craft, self improvement          Skills      Second Language - ASL   Data collection                                    Data entry   Grammar   Proofreading                                                  Multi-Task Management   Reading Comprehension                               10-Key                                                           Grasp new concepts        Experience     08/2014   to   Current     Customer Service Specialist     Company Name   Ôºç   City  ,   State      Provide accurate and appropriate information in response to customer inquiries.    Address customer service inquiries in a timely and accurate fashion.  Demonstrated mastery of customer service call script within specified time frames.    Build customer loyalty by placing follow-up calls for customers who reported product issues.   Verify that information in the computer system was up-to-date and accurate.     Update Insurance policies on homeowners account  Issue premium payments  Request research and follow up to remove or update required insurance coverage and payments  Provide explanation of letters sent to customer regarding hazard, flood, windstorm, and condo master policies  My current position requires operating fourteen computer applications , completing research within data base, updating insurance coverage, issuing payments, and answering customer's concerns in a proficient manner.         06/2005   to   Current     Co Owner    Company Name   Ôºç   City  ,   State      Inspect work sites to measure dimensions, lay out work and estimate materials for each job.  Recommend options to customers for blending, harmonizing and contrasting colors.  Refinish household furniture such as desks, chairs, tables and bookcases.  Coordinate and completed ongoing routine painting of the exterior and interior of the properties.  Cover floors before prepping, priming and painting all surfaces.  Maintain a thorough inventory of paint equipment and supplies.  Repaint entire apartments after residents moved out.  Collaborate with electricians, carpenters and mechanics to complete construction projects.  Determine appropriate color for new and replacement applications during consultation with customers.         10/2012   to   08/2014     Surfacer Sanding - Paint/ Line 2    Company Name   Ôºç   City  ,   State      Assess work for errors or compliance issues and make corrections and modifications when necessary  Clean and finish sub-assemblies or assemblies using hand or power tools  Inspect, sand, and remove defects from automobiles before they enter the paint booth         03/2011   to   07/2012     Cashier/Customer Service    Company Name   Ôºç   City  ,   State      Helped customers select products that best fit their personal needs.  Maintained visually appealing and effective displays for the entire store.  Educated customers on product and service offerings.  Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.  Kept the showroom clean and maintained neat, orderly product displays.  Built customer confidence by actively listening to their concerns and giving appropriate feedback.  Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.  Balanced the needs of multiple customers simultaneously in a fast- paced  retail environment.  Processed shipments and maintained organized stock shelves.  Processed all sales transactions accurately and in a timely fashion.  Unloaded trucks, stocked shelves and carried merchandise out on the floor  for customers.  Marked clearance products with updated price tags.  Worked as a team member performing cashier duties, product assistance and cleaning.         11/1984   to   05/1986     Payroll Clerk    Company Name   Ôºç   City  ,   State      Computed hours and applied to individual client accounts   Processed payroll and employee pay adjustments.  Verified that information in the computer system was up-to-date and accurate.  Processed confidential tax form information.  Assisted with payroll preparation and entered data into cumulative payroll document.  Verified and printed W-2 year end reports         06/1983   to   07/1984     Cash Office / Bookkeeper - Apparel Departments    Company Name   Ôºç   City  ,   State      Handled cash and deposits using the proper accounting procedures and documentation.  Entered weekly sales and customer count sheets for review by management.  Processed payroll and employee pay adjustments.  Maintained up-to-date knowledge of store policies regarding payments,  returns and exchanges.  Cross-trained and provided back-up for other customer service  representatives when needed.  Computed accurate sales prices for purchase transactions.  Worked as a team member performing cashier duties, product assistance and  cleaning.  Expressed appreciation and invited customers to return to the store.  Interacted with customers and retail buyers to follow-up on shipping statuses  and expedited orders.  Assisted customers with store and product complaints.  Compiled weekly monetary reports and records for store managers.  Maintained adequate cash supply in cash drawers in multiple checkout  stations.  Responsible for ringing up customers in a timely manner and guaranteeing  high level of customer service.  Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.  Processed merchandise returns and exchanges.          Education     2015     Associate of Arts  :   Sociology Sociology, Psychology and Communications    Sinclair Community College   Ôºç   City  ,   State      GPA:   Dean's List Academic Achievement Award
The National Society of Leadership and Success    Sociology Sociology, Psychology and Communications Dean's List Academic Achievement Award
The National Society of Leadership and Success     "
APPAREL,"         ASSOCIATE MERCHANT       Summary    Resourceful buyer with over 15 years of developing and implementing sales strategies in multiple product lines. Strengths include vendor negotiation, sourcing consumer products, and promotional planning.¬†      Skills          Contract negotiation  Sales and trend forecasting  Interpersonal ability   Trade shows         Self-directed  Competitive analysis  Pricing strategies   Presentations              Experience      Associate Merchant   06/2015   to   Current     Company Name   City  ,   State       Driving sales by 17% or $936K in 2016 on a $10M+ category.  Evaluated and negotiated supplier contacts to support corporate initiatives.  Managed pricing, orders, and terms through SAP totaling over $60M at cost.  Partnered with Inventory and Demand to achieve the department service goal of 96% to all retail stores.  Lead product and supplier reviews on an annual basis.  Cross collaboration with Marketing to advertise product categories in print, online, and in-store promotions.  Created an onboarding and training curriculum for the Merchandising department.          Buyer   06/2013   to   06/2015     Company Name   City  ,   State       Launched product assortments for RFP/RFQ/RFIs to meet client specific parameters.  Coached the Re-Buyer on inventory management totaling over $30 million at cost.  Developed relationships with existing suppliers and source new vendors for major promotions and client requests.  Negotiated product pricing, payment terms, and rebates with manufacturers.  Analyzed sales data and market trends to present top brands and items to corporate clients.  Forecast initial inventory buys, review orders and ensure timely product deliveries.  Resolve any Account Payable, pricing, or payment issues.          Home & Garden Showplace Product Merchant   02/2011   to   06/2013     Company Name   City  ,   State       Identified new vendors and managed over 300 vendor contracts for over 350 garden centers.  Increased sales by 4% in 2012 to $56 million with extensive vendor/category management and increased retail store communication.  Developed and presented the True Value Gardens program which consisted of more than 380 traditional hardware stores.  Managed the exhibitor and department floor plan for the True Value trade shows.  Created a national marketing insert for live plants for all hardware stores.  Launched a fully functional vendor directory for store use.  Supported retail stores with invoice resolution, customer service, and vendor inquiries.          Seasonal Product Merchant   02/2005   to   03/2011     Company Name   City  ,   State       Developed and managed seasonal categories worth over $65M in sales.  Introduced a good, better, best strategy to Patio Furniture and increased sales to over $16 million dollars with an average of 30% margin.  Revamped and updated the Outdoor Living catalog to showcase a diverse product assortment of patio furniture, grills, and outdoor d√©cor.  Launched a merchandising planning spreadsheet for category analysis, cost optimization, and inventory control.  Managed and executed seasonal category reviews to negotiate programs for import and domestic sourcing.  Created advertising and in-store marketing materials with the Senior Buyer and the Marketing department.  Attended industry trade shows to review textile trends and new product launches.          Associate Buyer   02/2000   to   01/2005     Company Name   City  ,   State       Negotiated new store opening discounts, product selection, and pricing.  Increased sales by 12.1% from 2003 to 2005 by improving merchandise costs.  Developed inventory and sales plans for Patio and Grills.  Created a Grill and Patio assortment guide for retail sales managers.  Designed a rebate center for the Appliance and Seasonal departments.  Created weekly and monthly marketing communication to the stores.          Merchandise Analyst   03/1998   to   03/2000     Company Name   City  ,   State       Allocated product assortments and replenished inventory to over 800 stores.  Formulated monthly and weekly inventory forecasts.  Communicated with vendors regularly to maintain shipping accuracy.  Awarded Buying Team of the Year for Children's Apparel in 1998.  Created an aggressive purchasing plan to completely stock mega stores in large metropolitan areas and specialty areas in Hawaii, Puerto Rico, and Sunbelt locations.  Initiated the review of seasonal collections with buyers to increase awareness of store trends and increase sales opportunities.          Women's Apparel Sales Manager   05/1996   to   03/1998     Company Name   City  ,   State             Management Trainee   07/1995   to   05/1996     Company Name   City  ,   State             Education and Training      B.S  :   Marketing of Textiles and Apparel    University of Illinois at Urbana-Champaign    Marketing of Textiles and Apparel        Skills      Product Development, Marketing, Trade Shows, Customer Service, Forecasting and Trends, Category Management, Negioation, Vendor Management  Microsoft Office Suite, SAP, PeopleSoft  Problem-Solving, Organizational Skills, Time Management, Public Leadership, Communication, Strategic Thinking, Analytical     "
APPAREL,"         SR. MERCHANDISING AUDIENCE LEAD MICROSOFT US ONLINE STORE       Summary     Sr. E-commerce Merchandiser specializing in audience program development and targeted marketing campaigns. Extensive knowledge in omni-channel retail buying, planning, product development and marketing.       Highlights          Business analysis  Online branding  Purchase funnel optimization  Retail marketing      Retail systems  Retail buying  Competitive analysis  Program development            Experience      Sr. Merchandising Audience Lead Microsoft US Online Store     Oct 2012   to   Current      Company Name   -   City  ,   State     Sr. Merchandiser/Audience Marketing Lead for Microsoftstore.com representing a combined annual revenue of $96M   Grew EDU audience revenue +400% YoY within the first year by launching an evergreen offer across multiple categories  Spearheaded business development opportunities, partnering with Microsoft product management groups to create and execute meaningful targeted campaigns resulting in increased brand awareness, customer acquisition, and sales revenue   Drove site optimization through A/B and multivariate testing across site and through purchase funnel increasing conversion, revenue, and improving customer experience    End to end product management: documenting business requirements, presenting to stake-holders, engineering,  UX teams, creative reviews, QA, production and deployment on live site  Category lead for email marketing campaigns, content, targeting, SEO, SEM and internal search term optimization            Merchandiser Women's Direct Apparel     Apr 2007   to   Jul 2010      Company Name   -   City  ,   State     Merchandising/Category Management women's separates apparel in direct catalog and E-commerce divisions  Drove promotional strategies in print catalogs, email campaigns, and online to achieve and exceed sales and margin targets  Partnered with design team to develop a compelling and brand right assortment, managed the sourcing and production process, and negotiated costing  Directed creative content and imagery with multiple creative teams to develop a consistent branded experience across both catalog and online  Utilized Web analytics and customer service feedback to inform changes and increase conversion and revenue for both channels  Successfully managed multiple categories with a combined $70M in revenue and 20K skus annually  Consistently met or exceeded margin and sales goals despite a difficult retail environment  Developed and executed business strategies supported by detailed competitive trend analysis and strong creative brand identity   Created and launched new online denim category on eddiebauer.com with new multi-shot photography feature, enhanced user experience, customer-centric product detail page content,  and recommended product suggestions resulting in a +$8M YoY category comp         Assistant Buyer/Buyer     Aug 2004   to   Apr 2007      Company Name   -   City  ,   State     Launched Endless.com website, Amazon.com's first separate E-commerce brand that exclusively offered a boutique shopping experience for footwear and handbags  Built the retail apparel store from the ground up which included implementing QA policies, detail page and imaging standards, developing receiving/shipping materials, warranty policies, and tools to accommodate the needs of the new category  Developed strong relationships with +110 vendors including: account management, payment terms, costs, returns, damage allowance, free shipping, inventory management, and co-op  Responsible for competitive product and pricing analysis and improving pricing tools to facilitate competitive monitoring as well as determine markdown schedule and liquidation of overstock  Initiated and managed website improvements to facilitate navigation and merchandising to maximize traffic, revenue, and conversion  Forecasted assortment selection and sales plan including unit sales and revenue, margins, and profit across all sub-categories  Experience in multiple category management for Intimate Apparel, Sleepwear, Men's Sportswear, Women's Sportswear, Infant, Swimwear, Outerwear, Handbags, and Women's Footwear  Teamed with the fulfillment center to create and execute receiving and shipping processes for inventory within each new category  Grew apparel into a $10M business within the first year         Assistant Buyer     Jan 2001   to   Jan 2004      Company Name   -   City  ,   State     Experience in buying, managing inventory, and negotiating with vendors  Managed the process to maximize sales and margin objectives through the development and implementation of markdown strategies and inventory flow in reaction to sales trends  Managed sales volume, gross margin, and turnover through control of mark-ups and markdown allowances, sales promotions, vendor returns and shrinkage  Executed division marketing plans and worked closely with advertising to create a meaningful and succinct message through print and radio         Group Sales Manager     Jan 2000   to   Jan 2001      Company Name   -   City  ,   State     Managed women's shoes, watches, and jewelry departments in the downtown flagship Bon Marche store  Successfully managed and motivated over 40 sales associates         Store Manager     Jan 1998   to   Jan 2000      Company Name   -   City  ,   State     Managed a staff of 10 in a leading international retail shoe store Responsible for sales, inventory, staffing, visual, and store maintenance   Consistently exceeded store sales goals and company expectations   Opened the first retail store in the state, including; recruiting, visual set up  Trained six managers and over twenty-five employees         Education      BA  ,   Liberal Studies Society, Ethics, and Human Behavior   2001, 2011     UNIVERSITY OF WASHINGTON   -   City  ,   State      GPA:   Dean's list winter quarter 2000    Dean's list winter quarter 2000        Skills     20+ years in Retail management, buying, marketing, and merchandising  Successful in fostering productive cross-group collaboration  Passionate about creating a customer-centric shopping experience    "
APPAREL,"         SENIOR PRODUCT DEVELOPMENT MANAGER       Summary      PRODUCT DEVELOPMENT, SOURCING AND RETAIL PROFESSIONAL ¬†¬†¬†¬†¬†   ¬†
Respected Retail Professional who leverages expertise in production, negotiation, supplier management, and relationship building skills, to drive and deliver solid business results. Highly adept with working¬† with cross-functional teams and key stakeholders to maximize business opportunities . Strong leadership skills, demonstrated success with managing initiatives of varying scope and sizes, and working collaboratively for optimal results.       Skills            Team Leadership¬†    Global Experience¬†  Project Management
Problem Solving¬†  Budget Management    ¬†     Product Launch¬†   Process Improvement   Innovation   Client Relations  Contract negotiation¬†            Experience      Senior Product Development Manager     Jul 2015   to   Current      Company Name   Ôºç   City  ,   State      ‚Äã Created a robust Product Development Team that interacts with Design and Sales in partnership with the parent company TAL, the world's leading manufacturer   of Men's high quality dress shirts.

Created
structure and organization to build a Product Development team that executes to
strict time & action guidelines.   Developed
¬†Processes and Systems to improve
workload efficiencies and improve timing of deliverables.  Worked
to maintain focus and execution while encouraging innovative thinking and ideas.  Conducted
intensive¬† competitive shopping¬† activities both in store and on line.







Worked across Design
, Sales and External Customers¬† to
deliver over $ 100 million at cost annually.¬†¬†¬†
           Sourcing Senior Manager     Jan 2007   to   Jan 2015      Company Name   Ôºç   City  ,   State     Sourcing Senior Manager (2007 ‚Äì March 2015)

2014
- 2015 Women's Sweaters ¬†¬†$100 million at cost ¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†  2012 - 2014¬†Men's knits¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬† ¬†$120 million at cost


¬†
¬†
2011-¬† 2012 ¬†Mens
& Wo's¬† Sweaters¬†
¬†$100 million at cost  2007-¬†
2010¬†¬† Woven Bottoms¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬† $100
million at cost

¬†

Served as a key member of JCPenney's private label sourcing team.   Leveraged extensive knowledge of cotton
rich products, fabric construction, and garment production, and drove the¬† execution of strategic global sourcing activities,
including vendor and supplier selection, negotiation, quality control, and
critical project management.   Ensured sourcing plans and strategies were aligned
with business objectives to maximize profit and growth margins.

¬†
  Traveled extensively to
maximize business opportunities, evaluated factory capabilities, and visited
apparel operations in Egypt, Bahrain, Bangladesh, India, Vietnam, China and
Hong Kong.

¬†

¬†  Managed key vendor
relationships and collaborated with international buying office, buyers,
designers, and product development teams to procure quality garments that met
buyer costs targets.  Produced cost savings of millions of dollars over multiple programs.         Allocation Manager     Feb 2003   to   Feb 2006      Company Name   Ôºç   City  ,   State     Led and directed a team of allocators across multiple buying offices, and managed the allocation of more than $200M in merchandise to 1100 stores annually.  Drove continuous improvement initiatives, and enhanced operational efficiencies, including special focus on managing inventory in top stores, and implementation of an allocation system, resulting in increased sales and revenue.  Collaborated with buying, merchandising, and marketing teams to determine merchandise allocation to optimize sales performance, and monitored and analyzed sales and demographic data, to drive continuous improvement in sales and profit.         Senior Project Manager Business Operations     Feb 2000   to   Feb 2003      Company Name   Ôºç   City  ,   State     Provided leadership, oversight, and management of multiple key initiatives within various business units, with budgets ranging from $2M to $20M.  Managed overall scope, design, resources, testing, deployment, implementation, and training for a company wide systems launch.  Drove strategy and processes to revolutionize the company's buying operations, leading to improved efficiencies and profitability.  Supported the business operations division and worked with a cross-functional team including buying, planning, IT and allocation, and developed and implemented a company-wide allocation system.  Created¬† training documentation and led the training of 200 newly hired Allocators.         Prior Experience  Sr. Assistant Buyer, Assistant Buyer, Merchandise Manager      Company Name   Ôºç   City  ,   State          Education and Training      Bachelor of Science  ,   Merchandising and Marketing          Activities and Honors      Textile Academy I,II,III Cotton , Inc.¬†¬†  Volunteer : Samaritan Inn of McKinney , Texas¬† Collin County's largest Homeless Shelter  Volunteer : JCP Cares , JCPenney's Volunteer Organization          Skills    Budget Management, Business Operations, Client Relations, Corporate Social Responsibility, Innovation, Inventory, Leadership, Team Leadership,Marketing, Merchandising, Microsoft¬†Office, Negotiation,Problem Solving,Process Improvement, Product Development, Profit, Project Management,¬† Quality control, Sourcing.   "
APPAREL,"         OWNER/ATTORNEY AND MEDIATOR           Executive Profile     As an attorney for over 25 years, I have helped individuals and businesses all over Northern Ohio BUILD FUTURES, primarily in the areas of contracts, divorce mediation, elder care, employment, estates, family law, probate, property law, trusts, & wills.       Skill Highlights          Leadership/communication skills  Human resources  Negotiations expert      Skilled divorce mediator  Estate planning & taxes  Legal research & writing expert            Core Accomplishments     *     Awarded $100,000 from Gund and Cleveland Foundations to initiate Cuyahoga County Juvenile Court's Custody Mediation Program serving diverse, never married parents.       Professional Experience      Owner/Attorney and Mediator    January 2001   to   Current     Company Name   -   City  ,   State      Gather evidence to formulate defense or initiate legal actions, interview clients & witnesses to ascertain the facts of a case.  Analyze evidence and apply relevant laws, regulations, & precedents in order to reach conclusions.  Arrange and conduct depositions & other discovery to obtain information & evidence relevant to  claims.  Determine existence & amount of liability, according to evidence, laws, administrative & judicial precedents.  Evaluate information from documents such as claim applications, birth or death certificates, and physician or employer records.  Interview claimants, agents, or witnesses to obtain information about disputed issues.  Research laws, regulations, policies, or precedent decisions to prepare for hearings.  Recommend acceptance or rejection of compromise settlement offers.  Gather and analyze research data, such as statutes, decisions, legal articles, codes, & documents.  Prepare legal briefs & opinions, and file appeals in state and federal courts of appeal.  Investigate facts & law of cases and search pertinent sources, such as public records, to determine causes of action, and prepare cases.  Analyze the probable outcomes of cases, using knowledge of legal precedents.  Prepare documents and conduct transactions: Appraise and inventory real and personal property for estate planning and probate.  Draft legal documents: such as wills, deeds, mortgages, lease, purchase & settlement agreements.  Probate wills, represent and advise executors & administrators of estates.  Negotiate settlements of civil disputes.  Advise clients concerning business transactions, claims liability,  and various legal rights & obligations.          FOUNDING &  INITIAL DIRECTOR    March 1995   to   June 1996     Company Name   -   City  ,   State      Researched and submitted grant proposals to the Cleveland and Gund Foundations.  Developed forms and procedures to facilitate mediation process.  Recruited and selected initial applicants, conducted trainings, and evaluated results among mediators.  Conducted initial meetings with disputants to outline the mediation process, settled procedural matters such as fees, and determined details such as witness numbers or time requirements.  Conferred with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.  Used mediation techniques to facilitate communication between disputants, furthered parties' understanding of different perspectives, and guided parties toward mutual agreement.  Prepared Mediation Agreements for disputants to sign.          ASSISTANT DIRECTOR OF LAW    March 1986   to   August 1988     Company Name   -   City  ,   State      ADVISED APPOINTING AUTHORITIES IN DEPARTMENTS OF PARKS, RECREATION & PROPERTIES; PUBLIC SERVICES & UTILITIES.  RECEIVED PROCLAMATION DECLARING JUNE 10, 1988, WENDY WILLS DAY, FOR LEGAL SERVICES RENDERED TO THE CITY OF CLEVELAND IN LITIGATION.  Gathered and analyzed research data, such as statutes, decisions, legal articles, codes,  & documents.  Prepared legal briefs and opinions, and filed appeals in state & federal courts of appeal.  Arranged & conducted depositions, requests for production of documents, & other discovery to obtain evidence relevant to claims & litigation.   6-76  TO 7-80	  MANAGER, CLEVELAND, OH   Promoted as Manager, Assistant Manager and Trainee at four (4) progressively larger ladies apparel department stores in Northeast Ohio.  Recruited, interviewed, selected, trained, supervised, corrected, & sometimes fired ladies department employees.  Responsible for receiving, human resources, merchandising, office procedures, operations, & sales in ladies apparel departments.          Manager, Assistant, Manager-in-Training    August 1976   to   August 1980     Company Name   -   City  ,   State            Education      J.D   :   Law, cum laud, rank 11th  ,   1983    Cleveland-Marshall College of Law, Cleve. State Univ   -   City  ,   State      GPA:   cum laud, rank 11th%  Cleve.            diploma with Honors   :   College Prep  ,   1971    Normandy High School, rank 3rd   -   City  ,   State       cum laud in English    Cleveland State Univ., Cleve., OH.   *Over 100 hours mediation training, American Mediation Association  *Annual requirement of 12 hours Continuing Legal Education since 1984.         Publications     ""Mediation:  An Idea Whose Time has Come.""  Kirtland Business Rev., Lakeland Community College, Kirtland, OH.   ""The Ethical Utilization of Paralegals in Ohio,""  Cleveland State Univ., 45 Cleve. State Law Rev. 711, 1997.       Skills     administrative, Assistant Manager, clarify, drafting legal documents, English, forms, grant proposals, human resources, inventory, law, Research & write briefs, opinions, & laws, LITIGATION, management, Mediation, conduct meetings, merchandising, office, operations, policies, real estate, receiving, sales, settlements, UTILITIES, articles    "
APPAREL,"         CO-FOUNDER / SALES & MARKETING COORDINATOR         Core Qualifications        Microsoft Office: Word, Excel, Access, and PowerPoint
*Proficient with Apple OSX and built-in apps such as Keynote
*Advanced knowledge of Google Analytics programing
*Well versed and experienced with Facebook Analytics & Ads            Professional Experience     01/2014   to   Current     Co-Founder / Sales & Marketing Coordinator    Company Name   Ôºç   City  ,   State      Plan, develop, organize, implement, direct and evaluate the fiscal function and performance Develop a reliable cash flow projection process and report, which includes minimum cash threshold to meet operating needs Recruit, train, supervise, and manage the Brand Ambassador program Maintain and develop social media outlets via Instagram, Twitter, SnapChat and Facebook Daily usage and advanced understanding of Google Analytics, & Facebook ads/analytics Purchasing goods and forecasting sales projects for each quarter Enhance and/or develop, implement and enforce policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the business Evaluate the impact of long range planning, introduction of new programs/strategies and regulatory action Improve the budgeting process on a continual basis through education on financial issues impacting budgets Market brand regularly at athletic/fitness events to generate brand awareness and gain market share.         01/2014   to   06/2015     Graduate Assistant    Company Name   Ôºç   City  ,   State      Assist in promoting, supervising and evaluating the RecSports facilities and related operations *     Take place in recruiting, hiring, training, supervising and evaluating student employees Responsible for managing and scheduling a staff of over 100 employees Aid in maintaining accurate fiscal and student payroll records Support in participation statistics, accident reports and assessment research Create and implement marketing plan for various facilities on campus Support in inventory control and maintenance of equipment for all RecSports facilities Purchasing and inventory of checkout equipment and staff uniform Enforce facility policies and procedures consistently to all participants Ensure adherence to departmental safety/risk management procedures Updating facility policies and procedures and review of National Standards on a yearly basis Planning, coordinating and supervising programs and special events in RecSports facilities.         08/2013   to   01/2015     Development Assistant Tennessee Fund    Company Name   Ôºç   City  ,   State      Develop relationship between donors and athletic department Worked game day events for various sports to market Athletic programs Generate opportunities and revenue to enhance athletic department Create marketing campaigns for athletic facilities at The University of Tennessee Solve problems with ticketing and parking disputes by athletic donors Research and enhance productivity within the department.         07/2011   to   08/2013     Assistant Rental Manager    Company Name   Ôºç   City  ,   State      Manage profit-and-loss reports, control expenses, and implement comprehensive business development and marketing plans Weekly marketing and sales call to area accounts Top regional performer in sales, customer service, and generating corporate leads Manage, shape, and develop my employees' careers with the company Responsible for choosing, interviewing and hiring part time staff; while supervising, teaching, evaluating and developing full time employees Decreased costs through reduction in bad debt, decrease in payroll, control of fleet costs, and mitigated unneeded expenses Responsible for over one million dollars in assets Accountable for locating vehicles when find ability and pay ability are lost on a car Managing proper underwriting on rental contracts.         06/2009   to   06/2011     Senior Recreation Leader    Company Name   Ôºç   City  ,   State      Planned and led instructional sport programs for participants enrolled in the program Developed new marketing strategies such as displaying flyers of the programs offered around the community to increase enrollment Accepted a special project focusing on the marketing of the programs and helped develop a new program guide Implemented creative ideas to get children motivated to participate in camp activities such as granting prizes to the children who obey commands throughout the day Instructed adapted recreation programs for special needs individuals Worked in the Community Programs Main Office answering calls, enrolling participants into our programs, and help with the scheduling of office staff members.          Education     May 2015     Master of Science  :   Sport Management    THE UNIVERSITY OF TENNESSEE   Ôºç   City  ,   State      Sport Management            Master's      THE OHIO STATE UNIVERSITY   Ôºç   City  ,   State      Brand Awareness for Startup Companies: Avenues for Building and Sustaining Brand Awareness       June 2011     Bachelor  :   Recreation & Sport Leadership Business Administration/Marketing    Recreation & Sport Leadership Business Administration/Marketing        Work History            Company Name                      Company Name                  Certifications    First Aid/CPR/AED Certified
*First Aid/CPR/AED Instructor Certified      Interests    One year of collegiate football experience at Ohio Northern University (2007-2008)
*Instructed NFL FLAG Football programs through the YMCA (2004-2007)      Skills    Ads, Apple, budgeting, budgets, business development, cash flow, contracts, CPR, customer service, special events, financial, First Aid, forecasting, Google Analytics, hiring, Instructor, inventory, inventory control, Managing, marketing plan, marketing plans, marketing strategies, marketing, Market, marketing and sales, Access, Excel, Microsoft Office, Office, PowerPoint, Word, payroll, policies, profit, Purchasing, recruiting, Research, risk management, safety, sales, scheduling, statistics, supervising, teaching, underwriting      Additional Information      One year of collegiate football experience at Ohio Northern University (2007-2008)
*Instructed NFL FLAG Football programs through the YMCA (2004-2007)     "
APPAREL,"         PRODUCT MARKETING MANAGER       Professional Summary    Seasoned omni-channel professional skilled at collaborating with multiple stakeholders to determine audience interest and develop strategic go-to-market plans that align with the company's business priorities and initiatives.      Core Qualifications          Excellent Communicator   Problem Solver  Highly Organized             Influential Leader  Metrics Savvy¬† ¬†   High Productivity  Collaborative Team Player             Experience     03/2016   to   Current     Product Marketing Manager    Company Name   Ôºç   City  ,   State        Responsible for the execution of¬†new product development and Marketing strategies within¬†Outdoor and Golf categories via global and domestic sourcing partners.   Conduct market research through market competitive analysis, customers¬í needs and trends to identify product gaps and sales opportunities.   Implement marketing plans, including product positioning, marketing strategies, and market strategy insights.   Conduct financial calculations to maintain products¬í profitability and analyze financial reports for the support of strategic recommendations.   Execute copy and images to be included in marketing collateral and briefs the creative team on jobs and photography direction of products.   Develop marketing tactics including annual printed catalog, e-blasts, direct mail, digital marketing, press releases and social media.   Implement Continent level catalog and promotional pricing strategy, analyzing competitive offerings and protecting profitability.   Create presentations for internal and external communication.   Work collaboratively with cross-functional teams to execute recommended solutions that improve the overall category success.          04/2014   to   03/2016     Site Merchandising Manager    Company Name   Ôºç   City  ,   State        Responsible for creating the online assortments, digital promotions, and sales & metrics of all Ashley Home Store product.  Implemented merchandising, product placement and navigation strategies to achieve product volume and financial objectives.  Researched and analyzed consumer behavioral characteristics, Ecommerce trends, and retail landscape to stylistically interpret and react to emerging market conditions.  Worked closely with SEO, Marketing, Content, and Copy to make sure all products are receiving maximum exposure in all channels.  Used Adobe Omniture and Google Analytics to analyze traffic patterns and keep record of customer behavior and shopping patterns.         04/2012   to   04/2014     Assistant Category Manager    Company Name   Ôºç   City  ,   State      Responsible for maintaining assortment responsibility for $32 million dollars in annual sales.  Merchandised and manage storefronts, site branding, and promotional product maintenance.  Strategically planned and achieved overall goals of department- continually measuring to ensure profitability.  Developed long and short term promotional plans relating to trends and marketing opportunities.  Generated and analyzed reports, sales recaps, and presented at meetings.         05/2011   to   04/2012     Assistant Trade Marketing Manager    Company Name   Ôºç   City  ,   State      Responsible for developing annual marketing plans for product categories representing $50 million dollars annually in sales.  Developed all trade marketing materials and communications.  Launched new products and programs as needed at sales meetings.  Developed content and promotional pricing strategy.  Analyzed customer data, segmented accordingly, and targeted with relevant programs.  Created strategic marketing plans to evaluate the product mix and positioning.  Continually improved brand strength and credibility with marketing and promotions.  Created monthly sales reports, PowerPoint presentations, and comparative graphs.         05/2010   to   05/2011     Assistant Buyer    Company Name   Ôºç   City  ,   State      Responsible for buying for $6 million dollars of product: including maintaining margin, demand sales, inventory levels, and marketingof products for the catalog and website.  Continually improved brand strength and credibility with marketing and promotions.  Maintained an ongoing understanding of the target market and competitors.  Launched company Facebook page and maintained Website Blog.         01/2007   to   04/2010     Merchandiser    Company Name   Ôºç   City  ,   State      Responsible for buying responsibility for $25 million dollars worth of business annually.  Strategically marketed all products through the most effective channels possible.  Figured and applied competitive pricing to all products selected.  Created and maintained sales analysis of assigned categories.         08/2003   to   07/2006     Technical Designer    Company Name   Ôºç   City  ,   State      Responsible for the overall design, construction and production approval process of garments: including creating technical drawings in Adobe Illustrator CS, specifications in Web PDM, and communicating all changes with Far East vendors.          Education     2009     MBA  :   Business     University of Phoenix   Ôºç   City  ,   State      Business Administration       2002     Bachelor of Arts  :   Fashion Design    Mount Mary College   Ôºç   City  ,   State             2000       Study Abroad    American Intercontinental University   Ôºç   City    England            Skills    Branding, catalog, communication,¬†competitive, content, Excel, Ecommerce, financial, Google Analytics, graphs, inventory levels, leadership, marketing plans, marketing, market, marketing materials, meetings, merchandising, PowerPoint presentations, negotiator, communicator, navigation, organization, positioning, pricing, pricing strategy, problem solver, research, retail, sales, sales analysis, sales reports, strategic marketing, team player, Website, Word   "
APPAREL,"         CREATIVE DIRECTOR       Professional Summary    Hard working, punctual, dependable, detail oriented, well organized,¬†excellent oral and written communication skills, strong organizational skills¬†*Ability to positively and proactively handle customer concerns and prioritize multiple task in a fast- paced environment .*Ability to work on multiple projects effectively and efficiently, both independently and collaboratively within a team.To obtain a position in a well established company where I can use my experience and skills to provide the best services to the customers and my employer.      Core Qualifications        MS Office Suite (Word/Power Point/Excel/Outlook)            Experience     03/2013   to   Current     Creative Director     Company Name   Ôºç   City  ,   State    PRIMARY RESPONSIBILITIES:Manage creative teams.Approve or reject advertising campaign ideas.Ensure team meets deadlines and stays within budget.Attends photo shoots and supervises production team.Write copy for clients' ads, brochures, TV spots, radio, and other forms of advertising.Research the technical properties of products.Determine what makes products appealing to consumers.Develop unique, new concepts.Oversee production.Conceive, develop and produce effective advertising campaigns.Work with account executives to determine client needs and budget.Ensure campaign stays within budget.Create and present storyboards of ideas.Work with art directors to create ideas.Write clear and persuasive copy for websites, brochures, ads, and other means of advertising.Update digital media with timely content.Perform search engine optimization techniques.Oversee campaigns from production to completion.Revise, edit, and proofread content as needed or directed by client.Respond to feedback in a timely manner.Work within tight deadlines.Monitor and change advertising campaigns to change effectiveness.Check copy for spelling and grammar errors.Work with media planners/buyers and the production department to fully develop the advertising campaign.Research competitors and keep abreast of market trends.       03/2011   to   06/2013     Personal Stylist     Company Name   Ôºç   City  ,   State    Maintain a fashionable professional image and
be a customer service role model

¬∑Consistently seek new fashion and product
knowledge to act as an expert for the customer

¬∑ Search for innovative ways to increase
business through use of Personal Book, store traffic, customer referrals,
website requests and personal networking

¬∑Provide expertise and honest confident feedback
regarding merchandise style and fit

¬∑Wardrobe every customer

¬∑ ¬† ¬† ¬†Use directive selling skills through cross,
team and on-line selling to promote key items, latest trends, new arrivals and
replenishment basics

¬∑Build lasting relationships with customers by
contacting them to follow up on purchases, suggest new merchandise and invite
them to upcoming events

¬∑¬†¬†¬†¬†¬†¬†
Demonstrate leadership in your home based
department while selling throughout the entire store

¬∑ Set and achieve personal daily, monthly,
yearly and special event goals

¬∑Develop an extensive personal clientele

         01/2010   to   03/2011     Sales Professional    Company Name   Ôºç   City  ,   State      Set and achieve personal sales goals while supporting the goals of the team Greet customers in a timely, professional and engaging manner Provide honest and confident feedback to customers regarding merchandise style and fit Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events Consistently seek new fashion and product knowledge to act as an expert for the customer Open new Nordstrom Fashion Rewards accounts as a means of building customer relationships Work as a team player to ensure each customer receives the best service possible Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning.         11/2009   to   12/2009     Sales Professional    Company Name   Ôºç   City  ,   State      Achieve or exceed individual sales plan by utilizing strategic selling skills to   assist customers with purchases.  Build new and existing customers by employing client development outreach and follow-up, as well as provide outstanding service with all customer interactions.         10/2008   to   05/2009     Operations Supervisor    Company Name   Ôºç   City  ,   State      Under limited supervision, provides the same duties as the teller.  Handle compliance of audit operations and regulatory issues.  Workflow scheduling, transaction approval, teller training and/or teller supervision.  Responds to inquires/problems and may handle more complex services/transactions.         11/2007   to   09/2008     Teller    Company Name   Ôºç   City  ,   State      Process customer transactions with no mistakes through patience.  Attention to detail and the ability to follow procedures.  Responsible for maintaining and balancing a cash drawer.  Introduce customers to new products and services and generate leads for other members of the sales team to close.  Every teller has her/his own scorecard with goals.  Greet customers make them feel welcome and also engage customers to learn about their financial needs.         06/2005   to   06/2007     Customer Service Representative /Inside Sales    Company Name   Ôºç   City  ,   State      Indirect contact with customers and sales force.  Receives initial request for sample order, price information and stock availability.  Enter products information into product database, make travel arrangements, monitor inventor, request  stock literature, maintain product database, create & update C of A's MSDS , Specs, scan & link product literature, email documentation to customers, download information from supplier websites,  request & link composition breakdown BSE statements, create NAFTA certificates of origin, update ACT, produce & update PPT presentations,  proofread orders, update & print labels & answer a multi-line switchboard.         06/2005   to   09/2005     MSA Coordinator    Company Name   Ôºç   City  ,   State      Primarily responsible for timely and accurate processing of Medicare.  Set Aside referrals for initial data entry.  Follow-up and follow-through with Claims Examiners, Applicant Attorney's, Defense Attorneys and structured settlement brokers to obtain critical information necessary for processing the referral.         11/2004   to   01/2005     Receptionist Cashier /CSR    Company Name   Ôºç   City  ,   State      Duties included giving proper and timely information to customers.  Answering customer inquiry on products, data entry, QuickBooks filing, copying, faxing, cash handling and customer service.         01/2004   to   06/2006     Telephone Interviewer    Company Name   Ôºç   City  ,   State      Making out going calls to selected people to conduct telephone surveys and interviews  for focus groups.         10/2002   to   11/2007     Bookkeeper    Company Name   Ôºç   City  ,   State      Maintain Bookkeeping for company.          Education     2016     Bachelor of Science  :   Marketing     California University Northridge   Ôºç   City  ,   State              Professional Affiliations     American Marketing Association (AMA)  David Nazarian School of Business¬†       Skills    Attention to detail, scheduling and coordinating,¬†hands-on,Bookkeeping, customer service, data entry, database, documentation, email, Fashion, faxing, filing, financial, focus, merchandising, Excel, Microsoft Office Applications, MS Office Suite, Outlook, Power Point, Word, presentations, QuickBooks, selling, sales, sales plan, scheduling, strategic, structured, supervision, surveys, switchboard, team player, telephone, make travel arrangements, websites, Workflow, composition, operations, marketing, business development, and consulting.¬†   "
APPAREL,"         ASSISTANT BANKING CENTER MANAGER I         Summary    Experienced in Signals analysis, Geo-Spatial analysis, Electronic Warfare analysis, Networks and Threat analysis, and DNR.  Limited knowledge of performing DNI analysis.  Basic knowledge of computer network applications from the World Wide Web, printers, email, and instant messaging.  Knowledge in Local Area Networks as well as Wide Area Networks.  Expert working knowledge and experience with Google Earth, Microsoft Office Suite, various SIGINT Geospatial Analyst/Signal Analysis/SIGDEV collection, identification and analysis processing tools, applications, and databases.  Experienced in analytic research and development techniques along with management of analysis databases, and products.  Excellent oral and written communication skills, regular displays of high levels of professionalism and problem-solving skills.  Bloomberg certified as of 2014.  Highly adaptive to changing environments, a self-starter and people motivator with a broad set of analytical and technical skills.  Proficient in Governmental Health Care programs and regulations; eg. Medicare Advantage.      Highlights        RT-RG suite, Belleview, Metrics, Anchory, Globalreach, SEDB, SIGNAV, NSAnet, Target Profiler, MS Office Suite, ArcMap, ArcGIS, Google Earth, Analyst Notebook, Dishfire, JWICS, Bloomberg, Archtics, Ticketmaster, MarX, Continuum, FACETS, MEDCO, Med Informatics, Care Advance, Verint, Cisco, CITRIX              Experience      Company Name    City  ,   State    Assistant Banking Center Manager I   03/2016   to   Current       Knowledgeable in all aspects of running Retail Banking Center Building Operations; Audit policies and procedures, general management, TEAM building, Comerica Securities, and all Retail Financial Products.  Preparation of internal instructions, operating policies, Standard Operating Procedures (SOPs), and guidelines.  Skilled in assessing Fraudulent Issues; plans and conducts investigations designed to achieve casualty resolution.  Analyzed inspections, or investigations to identify problem area's within retail financial programs.  Mathematical abilities to perform calculations including application of discounts, interest, proportions, mortgage terms, and percentages.  Proficient in the following systems: CISCO, HOGAN, Trio, Elan, Mortgage Referral Tool, Bloomberg, PayPoint, Check Vision, Account Analysis (AAS), and CoStar.  Member and Provider Services.          Company Name    City  ,   State    Member and Provider Services   10/2015   to   03/2016       Certified in the 8 step Ulysses Service Mentor program.  Proficient in the following systems: MACESS, FACETS, CITRIX, MEDCo, CareAdvance, Health Maintenance Organization, Continuum, MarX, Med Informatics, CISCO, and Verint.  Sales and customer service skills used to build and maintain exceptional relationships with Subscribers, Providers, Small Groups, Large Groups, and Governmental programs.  Knowledge of MDCH, NCQA, and MTM/NMIS.  Experienced with the following: Department of Human Services, Center for Medicare and Medicaid Services, and the Health Insurance Marketplace.          Company Name    City  ,   State    Box Office Associate   01/2014   to   07/2015       Proficient in the following systems: Archtics, Ticketmaster, and Michigan Lottery Sales.  Ability to multi-task and provide top level salesmanship.  Directly handled customer complaints and provided problem-solving for a sufficient solution.  Worked at all three locations as a Box Office Associate; Meadowbrook Hall, DTE, and The Palace of Auburn Hills.          Company Name    City  ,   State    Head Sales Associate   05/2013   to   12/2015       Knowledgeable in all aspects of running a small business; payroll, accounts receivable, accounts payable and general leadership.  Increased sales over 10% from 2013 to 2015.  Understanding of general hospital/health care practices and regulations; OSHA.  Skilled with all Microsoft Office Programs.  Experienced in medical field sales pitches and marketing strategies.  Mathematical abilities to perform simple calculations including application of discounts, interest, commissions, proportions, and percentages.          Company Name    City  ,   State    SIGINT Analyst   06/2009   to   03/2010       Assisted in the development of over the air waves analysis between satellite, radio, and conducted pattern analysis to identify known and unknown threats.  Development and exploration of SIGNIT targets used for the research and development of Intelligence reports and product preparation for support to Military, both, Tactical and Strategic.  Expert working knowledge of SIGNIT, to include COMINT, ELINT, and OSINT, as well as ALL-source Analysis and Reporting.  Gained working knowledge of reporting to Captains and above.  Squad leader of 14 entry level soldiers.  Developed and improved IIR's and PIR's for analysis and collection capabilities.  Due to injury, was unable to complete the given contract length.          Company Name    City  ,   State    Aquatics Associate   10/2007   to   04/2009

















 YMCA Certification, Red Cross/Ellis Lifeguard
     Certification, Water Aerobics Certification, CPR/First Aid/AED
     Certification, USA Certified Swim Coach, Swim Instructor Certification.  Increased North Oakland Waves Swim Team membership
     by 47%.  Lead swim instructors and lifeguards in
     monthly CPR/AED/First Aid Training. ¬† ¬† ¬† ¬† ¬†¬†          Education      Bachelor of Science     2008     Oakland University  ,   City  ,   State              Basic Training, Fort Leonard Wood, MO (2009)
Advanced Individual Training (SIGINT Training), Goodfellow AFB, TX     2010                  2016     Cochise College  ,     State              Masters of Business Administration     2016     Oakland University                  Network Plus Certification (     2016             Expected)
Security Plus Certification     2016             Certifications    YMCA Certification, Red Cross/Ellis Lifeguard Certification, Water Aerobics Certification, CPR/First Aid/AED Certification, USA Certified Swim Coach, Swim Instructor Certification.
*Increased North Oakland Waves Swim Team membership by 47%.
*Lead swim instructors and lifeguards in monthly CPR/AED/First Aid Training.
Primary Databases and Software Used      Skills    accounts payable, accounts receivable, Analyst, Banking, Basic, Bloomberg, CISCO, CITRIX, Coach, CPR, customer service skills, Databases, Financial, First Aid, general management, HOGAN, Instructor, Insurance, leadership, TEAM building, marketing strategies, Mentor, all Microsoft, MS Office Suite, Office, Network, payroll, policies, problem-solving, radio, reporting, research, Retail, Sales, Securities, Strategic, Vision   "
APPAREL,"         STORE KEEPER / PRODUCTION CO-ORDINATOR       Summary     To develop and find a place in the industry where I can utilize my skills through serving efficiently and with complete honesty, integrity and hard work for personal and organizational growth.       Highlights          Ms-Office (Excel, Word, Pivot & Vlookup) & Internet applications.            Customer Service Oriented           Merchandising           Production Co-ordination           Store Managing     Inventory tracking  Vendor management  Shipment consolidations planning  Warehouse and fulfillment  Imports and exports  Works well independently            Accomplishments      Credentials Institution/University Year of Completion   B.Com C.K.Thakur College of Arts & Commerce Mumbai University 2008   HSC S.E.S College / Mumbai University 2005   SSC New English School / Mumbai University 2003.        Experience      Store Keeper / Production Co-ordinator   03/2014   to   Current     Company Name   City  ,   State       Designation: Store Keeper / Production  Co-ordinator                                           Key Responsibilities:  Maintained store facilities to ensure smooth functioning - Made arrangements and placed orders for new stock and supplies whenever necessary.  Responsible for upkeep of various appropriate records of materials received.  Received deliveries of ordered items and ensured that all the supplies were in proper order - Stored the supplies and items received in their designated place to avoid time wasted searching for items and general confusion.  Maintained the budget of all the expenditures incurred and presented same to Manager.  Reported to Prod.manager on a regular basis regarding the need/demand of items so that the future orders could be placed  accordingly.  Monitored the functioning of store equipment and reported problems and failures to the supervisor.  To initiate action for stoppage of further purchasing when the stock level approaches the maximum limit.  To check the book balances, with the actual physical stock at frequent intervals by way of internal control over wrong issues, pilferage, etc.  Knowledge of Export, Basic PRO Skills, Portal related to Ministry of Economy & Labour.  Knowledge of generating ASN & Shipment details in portals.          Store Manager   12/2013   to   02/2014     Company Name   City  ,   State       Key Responsibilities:   Head responsibility to attain sales and varied financial targets.  Attain ability to analyze and interpret financial goals or reports along with track individual as well as store results.  Interview, hire and train employees (staff of 3-15) as per company guidelines.  Provide positive work as well as shopping environment embracing diversity plus promote sales.  Maintain effective communication as well as collaborate Area Manager plus home office.  Implement and maintain promotional, operational and visual or merchandise standards plus initiatives Ensure stores along with work areas are utterly clean, secure plus well maintained.  Opened and closed the store, which included counting cash drawers and making bank deposits.  Maintained visually appealing and effective displays for the entire store.  Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience  Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.          Category Management Incharge   07/2012   to   12/2013     Company Name   City  ,   State       Designation : Category Management Incharge- Merchandising Key Responsibilities:   Handling all Front-End & backend operation of the Diamond Category.  Coordinating with all the department (Pre-Inventory, Inventory, Sourcing & Dispatch) as well with stores.  Doing Price updation for all the revised prices of the merchandise for PAN India.  Handling margins & printing tags for the revised prices.  Solving stores related issues, Processing End customer & store orders through OMS.  Working on Data Correction(Audit) for PAN India stores received from store(Memo Sales Report) Laisoning with logistics & accounts for the supportive documents required viz.VAT or Waybill for delivery of  shipment to party add.  Preparing all reports & data related to stores & dispatches.  Working on MIS data stock Vs Sales, Category Vs sales for better implementation of available resources in order to Increase sales.          Team Leader   02/2011   to   07/2012     Company Name   City  ,   State       Leading a team of 2 ATL's & 40 Associates.  Scheduling as per the store requirements Training ATL's followed by Coaching new cashiers & Backroom Associates.  To ensure physical cash balance tallies with the books of accounts on a daily basis Compute and record totals of transactions & tally cash receipts & Vouchers from all the cashiers on a daily basis.  To ensure cash deposit on a daily basis.  Monitoring  of Goods with Proper handling & documentation as well reporting to the H.O.if any discrepancies found.  Handling total backroom process related to Binning, Bin audit & proper maintenance with all required amenities.  Responsible for Purging of warehouse done every month for better sales & for better customer service.  Periodic checking of inventory to ensure that the physical quantities are tallying with books / system.  Use FIFO method for storing and picking the products.  Working on Reports related to receiving's (Warehouse) & also working on daily discrepancies system vs actual.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Marked clearance products with updated price tags.Informed customers about all product lines and services offered by the company.          Sr. Customer Service Executive   08/2008   to   02/2011     Company Name   City  ,   State       Provide customer service by greeting and assisting customers, and responding to customer inquiries  and complaints.  Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in  performing services for customers.  Monitor sales activities to ensure that customers receive satisfactory service and quality goods.  Instruct staff on how to handle difficult and complicated sales.  Train Front End associates and evaluate their performance.  Answer customers' query about New launch and advise customers on Usage plan selection.  Processed all sales transactions accurately and in a timely fashion.          Education      Bachelors of Commerce  :   Commerce   2008       CKT College of Arts,Commerce & Management Studies   City  ,   State  ,   India             High School Diploma  :   Science   2005       SES College of Arts ,Commerce & Science   City  ,   State  ,   India             High School Diploma     2003       New English School   City  ,   State  ,   India             Languages     English,Hindi, Marathi & Tamil       Personal Information      D.O.B:                                                           24-January-1988   Marital status:                                                Single   Nationality:                                                    Indian   Date of issue                                                 11-03-2010    Date of expire                                                10-03-2020    Place of issue                                                MUMBAI   Passport number                                           H 8837359       Additional Information      Interested working as an Jr.Merchandiser where in I can contribute my experience & knowledge for growth of company and an individual as well.  Participated as an N.S.S volunteer for cleanliness awareness.  Very diversified & adaptable with any kind of work provided.  Can work under pressure & complete the work in a timely management.  Managed difficult situation very efficiently & effectively.         Skills      Coaching, customer service, train employees, Internet applications( Excel, Ms-Office, Word, MIS) Inventory, logistics, Merchandising,  purchasing, quality, receiving, reconciling, reporting, Sales, Scheduling,Supervising       "
APPAREL,"         COORDINATING MANAGER       Summary    Administrative Operations: Special events, meeting, and travel logistics; correspondence, file, records, and database management; project administration and executive-level management
*Sales Support: Client service, accounts management, problem trouble-shooting and resolution; contract administration, order review, and shipping management; sales tracking and reporting
*Communications: Business writer, proofreader, and editor; knowledgeable  in medical terminology, policies and standards such as HIPAA
*Financial/Budget Administration: Budget oversight, invoice verification, requisitions, expense tracking; purchasing, supply, and inventory management.      Skills        MS Windows, Word, Excel, PowerPoint, Outlook and MAC, Lexis Nexis, Soarian and MediNotes EMR            Experience      Coordinating Manager   09/2013   to   Current     Company Name   City  ,   State       Manage annual updates of procurement policies, standards procedures and guidelines to reflect changes in the operations including regulations, risks and best practices.  Provide Executive level support to the Executive Director and Deputy Executive Director.  Liaise between all departments and residents to ensure proper communication and reporting practices with complaints.  Manage contracts between the facility and the dialysis centers.  Assist with managing the Quality Assurance / Risk Management Department with Board Reports and quarterly Performance Improvement reports.  Manage the Department of Health (DOH) and Joint Commission (JCAHO) annual survey files as well as the upload for the Plan of Corrections (POC) to the Health Commerce System (HCS).  Oversee Corporate Compliance updates for each department and ensure annual staff training.  Provide technical/administrative support to department heads regarding the data management system.  Serve as head Requisitioner for various departments and provide technical support to staff coordinators for Procurement Suites System.  Serve as a member of the Culture Change Committee.  Create and manage excel data base for Risk Management incidents and fall analysis.  Manage and process agency staff invoices for the Pharmacy and Rehabilitation department.  Assist with managing Human Resource in annual evaluation audits.          Executive Assistant   09/2010   to   06/2011     Company Name   City  ,   State       Provided administrative services to the Executive Director.  Managed all calendar events; schedule all meetings, made travel arrangements and prepared all itineraries.  Acted as a go-between all departments to ensure proper communication and reporting practice.  Maintained and updated all Polices and Procedure documents for various departments.  Conserved general filing system and filed all correspondence.          Program Associate   12/2005   to   07/2009     Company Name   City  ,   State       Housing and Community Development.  Managed, at grantee level, the Housing & Urban Development (HUD) comprehensive housing counseling program, including the annual grant proposal, affiliate contractual process, data collection and entry.  Reviewed grant applications and conducted conference calls with potential sub-grantees.  Analyzed budgets for sub-grantees and communicated results to program directors and CEOs.  Provided technical support to 35 Program Directors in data collection system & program assistance.  Developed standardized work procedures to improve work flow, including E file and database.  Wrote and prepared annual, quarterly, and special reports and contributed to the department in preparation of request for proposal and other correspondence.  Supervised administrative staff in achieving departmental goals and ensured staff compliance with deadlines.  Scheduled and organized internal and external meetings, conferences, luncheons and events.  Updated and maintained calendar; acted as ""right arm"" and ""gatekeeper"" to Senior VP of Housing.  Processed monthly expense reports utilizing spreadsheets.  Heavy calendar management; meeting and conference call coordination and all logistics pertaining to the meetings and conference calls; travel arrangements (domestic and international) and all other travel logistics such as air, ground, and lodging.  Completed on-boarding process for all new hires; entered requisitions and help-desk tickets for systems access requests.  Developed progress tracking tools to assist in affiliate evolvement gain-loss analysis for funding.  Established and maintained files in-house and offsite adhering to all records retention policy and procedures.  Conducted field audits to ensure compliance with federal grant requirements.          Sales Executive   03/1997   to   12/2005     Company Name   City  ,   State       Maintained relationships with existing customers through regular review visits.  Visited potential customers to demonstrate products and gain new markets.  Contacted clients by phone to negotiate terms of an agreement and conclude sales gathering.  Negotiated variations in price, delivery and specifications with buyers.  Researched, analyzed and reported future buying trends back to employer.  Handled all travel arrangements including domestic and international, hotel accommodations and car services for trade shows.          Education and Training      Bachelor of Arts  :   Communications   2004       The College Of New Rochelle   City  ,   State       Communications        8/08-11/08     Dale Carnegie Course - Public Speaking, Effective Communication and Human Relation     May 2004                   Activities and Honors    NYS Notary Public, American Heart Association, Basic Life Support,
PROFESSIONAL MEMBERSHIPS:
Urban League Young Professionals      Skills    administrative, administrative support, agency, budgets, conferences, contracts, counseling, clients, data collection, data management, data base, database, delivery, Department of Health, DOH, dialysis, staff training, expense reports, filing, grant applications, grant proposal, graphs, help-desk, Human Resource, Lexis Nexis, logistics, MAC, Director, managing, meetings, access, Excel, Outlook, PowerPoint, MS Windows, Word, policies, presentations, Procurement, progress, proposal, Public Speaking, Quality Assurance, Rehabilitation, reporting, Risk Management, sales, spreadsheets, technical support, phone, trade shows, travel arrangements   "
APPAREL,"         OFFICE MANAGER         Highlights          Microsoft Office  Social Media Marketing:  Facebook, Instagram & Pinterest  Critical Thinking & Problem Solving Skills  Detailed & Organized  Type 53 words per minute  Written & Verbal Communication  Leadership & Team Development  Project Management                Experience     01/2004   to   10/2016     Office Manager    Company Name   Ôºç   City  ,   State      Career Center.  Verified, edited and approved job postings.  Assisted employers with technical problems and job posting as needed.  Managed main desk including monitoring phone calls, appointments and walk-ins.         07/2000   to   01/2004     Sales Manager/Account Executive    Company Name   Ôºç   City  ,   State      Responsible and handled all specialty and major department stores accounts.  Developed division's sales and marketing plans strategies and goals.  Traveled to high-profile fashion market conventions in Dallas, Atlanta and Las Vegas.         09/1999   to   04/2000     Merchandiser Assistant    Company Name   Ôºç   City  ,   State      Managed company account for Reebok, Inc.  which included men's athletic apparel and Women's Olympic 2000 collection.  Assisted in new initiative for company account Dunk.Net, the Shaq O'Neill Athletic Sport collection.  Coordinated efficiency of Product Information Sheets for garment samples through reviewing accuracy of construction, sketches, trims and specifications.  Performed role as a liaison between Merchandiser and Production Personnel with vendor relations to communicate fabrication timelines and other specific needs for efficient samples productions.         05/1997   to   09/1999     Sales Coordinator    Company Name   Ôºç   City  ,   State      Managed progression of garment sampling (i.e.  counter, production and salespeople sampling) for Misses Sportswear.  Assisted designing of garment accessories such as buttons, yarn and update of line sheets.  Planned and implemented merchandise presentations.         10/1994   to   05/1997     Sales Manager Assistant/Sales Representative    Company Name   Ôºç   City  ,   State      Oversaw department's customer service.  Communication liaison for buying department, identifying market research information.  Organized sales team's meeting, shows and presentations between company and vendors.          Education     04/2018     Bachelor of Science  :   Business Administration    Mount Saint Mary's University   Ôºç   City  ,   State      Business Administration            Associate of Arts Degree  :   Merchandise Marketing    FIDM / Fashion Institute of Design & Merchandising   Ôºç   City  ,   State      Merchandise Marketing        Skills    .Net, Critical Thinking, customer service, designing, fashion, Leadership, Team Development, marketing plans, market research, market, Marketing, Microsoft Office, 2000, Personnel, presentations, Problem Solving Skills, Project Management, sales, phone, Type, vendor relations, Verbal Communication, Written   "
APPAREL,"         KEY HOLDER, SALES PLANNER       Summary    Art Director with strong background in production management. Specializes in sales, fashion marketing and editorial
 film making. Well versed in team building and creative planning. Extensive high-profile brand knowledge.      Experience     03/2016   to   07/2016     Key Holder, Sales Planner    Company Name   Ôºç   City  ,   State      Effectively controlled the release of proprietary and confidential information for general client lists.  Created strategies to develop and expand existing customer sales, which resulted in a 6% increase in monthly sales.  Maintained productive relationships with existing clients through exceptional personal follow-up after sales.  Worked directly with GM, Senior Visual Directors and District Leaders in order to achieve company and sales goals each month.         10/2015   to   Current     Editorial Producer    Company Name   Ôºç   City  ,   State      Worked in direct relation with designer during editorial production to create the look and feel of the brand.  Shot and produced look books for Fall2015/Spring 2016 Directed all styling and outfitting for a production cast of more than 12 actors and actresses.  Collaborated with modeling agencies, stylists, editors and designers to effectively elucidate the Altaf Maaneshia brand during production.         09/2015   to   01/2016     Editorial Director    Company Name   Ôºç   City  ,   State      Carefully maintained over $15,000 worth of brand merchandise.  Carefully maintained over $6,000 worth of production equipment.  Managed campaign and advertising budgets up to $4200.  Co-Produced, Directed and filmed editorial campaigns for FALL/WINTER 2015 merchandise.  Collaborated with brand representatives to guarantee satisfaction with advertisements.  Managed editorial content during post-production for distribution to editors Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups in regards to product.         08/2015   to   Current     Mens Fashion Editor    Company Name   Ôºç   City  ,   State      Wrote unique text for Fashion websites, including general and branded content.  Produced and directed editorial campaigns in response to feedback from the creative director, account teams and clients.  Liaised with production companies, photographers, typographers, designers and printers in order to produce content for publishing.         07/2015   to   Current     Sales Professional    Company Name   Ôºç   City  ,   State      Maintained productive relationships with existing clients through exceptional follow-up after sales.  Maintained up-to-date knowledge of client buying habits.  Identified customer needs through market research and study.  Evaluated competitors and performed market research.  Monitored customer preferences to determine focus of sales efforts.  Increased purchase totals by recommending additional items.  Worked with management to identify trends and developments that might influence sales.         04/2014   to   01/2015     Stylist, Visual Artist and Sales    Company Name   Ôºç   City  ,   State      Manages projects according to time-line and seasonal changes.  Reorganized the sales floor to meepany demands.  Designed displays to make the store experience interactive and engaging.  Updates fashion accessories and samples with client√®le on a seasonal basis.  Researched current and past business performance using online systems and available reports.         03/2012   to   05/2012     Intern, Creative Design Specialist    Company Name   Ôºç   City  ,   State      Organized and maintained accessories and clothing in the shooting area.  Displayed and presented clothing and merchandise for fashion shows.  Planned and organized corporate media and other special events.  Assisted imaging team members with product styling, prep and post production.  Selected and set up motion picture or film cameras and accessories.         01/2012   to   Current     Production Manager, Director    Company Name   Ôºç   City  ,   State      Observe sets or locations for potential problems and to determine filming and lighting requirements.  Supervise and coordinates the work of camera, lighting, design, and sound crew members.  Communicate to actors the approach, characterization, and movement needed for each scene in such a way that rehearsals and takes are minimized.          Education     2016     Bachelor of Science  :   Production Managment    Hunter University   Ôºç   City  ,   State      Communication-Journalism, Media Studies, Film Studies and Creative Writing.       2014     Bachelor of Science  :   International Affairs    University of Ballarat   Ôºç   City  ,   State  ,   Australia     ‚Äã Social Science, Arts and Humanistic Studies, Global Politics and International Relations, Creative Writing and Humanistic Studies (21W)        Skills







						Film and Photography:  Camera operating, film directing, art directing, creative planning, production management,
budgeting skills, non-linear editing, creative writing, product advertising, editorial.







						Production Managing:  Advertising, brand management, Strong interpersonal skills, client contacts, special events,
market research, marketing strategies, merchandising, modeling, selling, trend awareness.¬†



		    "
APPAREL,"         SR. PROJECT MANAGEMENT ASSOCIATE           Professional Profile     Results-oriented Project Administrator with 14+ years' experience in the toy manufacturing industry. Meticulous and collaborative professional with unsurpassed skill at managing diverse needs in deadline-driven environments.        Qualifications         , core competencies and strengths are as follows:   *Ability to communicate effectively with team members and management team.   *Develop and maintain key relationships/partnerships with both domestic and international functional groups and line functions.   *Multi-tasking: Able to handle more than one project simultaneously.Time management ability  Schedule management       Time management ability  Ability to prioritize  Professional demeanor   Schedule management  Problem resolution  Deadline-oriented  Microsoft Office              Experience      Sr. Project Management Associate    November 2010   to   Current     Company Name   -   City  ,   State      Barbie Product Development Manage projects from original concept through final implementation Performs concurrent project management assignments for moderately complex toys and high volume skus relative to product development (planning, costing, and engineering); proactively meets company milestones and deadlines while ensuring projects remain on budget.  Projects with high visibility/key drivers that generates over 2 million dollars in sales annually.  Facilitate weekly team meetings to provide timely project status updates to all cross functional team members.  Travel to the company's China and Indonesia manufacturing plants to track the development/production progress of the Barbie product line.  Utilize Agile software platform to actively track the key milestones in the product lifecycle.          Administrative Assistant    April 2008   to   November 2010     Company Name   -   City  ,   State      Design Assist VP of Design, Director and three Design Managers for the Girls Inc.  Design team with calendar management, setting up meetings and special projects.  Coordinate all aspects of appointments, conference calls and meeting set-up, including (but not limited to): conference room booking and set-up, catering arrangements, preparation of handouts, video/teleconference and AV equipment needs and set-up, and communication of meeting info via e-mail.  Create purchase requisitions and process AP for vendors.  Assist in coordinating special events.  Manage all aspects of extensive domestic and international travel arrangements.  General support for Girls Inc.  Design (ordering office supplies, shipping, etc).  Process expense reports for travel Design VP, Director and Managers.  Prepare and track monthly spending budgets for the department.          Administrative Assistant    May 2007   to   August 2007     Company Name   -   City  ,   State      Assist one Executive and three Senior Client Communications Directors for the Nissan/Infiniti account team.  Coordinate all aspects of appointments, conference calls and meeting set-up, including (but not limited to): conference room booking and set-up, catering arrangements, preparation of handouts, video/teleconference and AV equipment needs and set-up, and communication of meeting info via e-mail.  Primary office-wide point-of-contact for general OMD phone calls.  Coordinator for all external (reps and vendors) office events.  Manage all aspects of extensive domestic and international travel arrangements.  Maintain and update Executive Client Communications Director's files, contacts list and databases.  Process expense reports for travel and in-town expenses for 4 Client Communications Directors.          Intern, Office Manager Assistant    September 2006   to   January 2007     Company Name   -   City  ,   State      Maintain and manage our high end fashion showroom which includes over 400 designer clothing, shoes, and accessories.  Assist fashion stylist as well as celebrity clientele with pulling pieces from our showroom for their respective events.  Prepare Press Release kits.  Maintain and update client database Keep inventory of all items of clothing, shoes, and accessories as they arrive from our designer clientele.  Work on special projects as needed.          Sales Associate    March 2006   to   September 2006     Company Name   -   City  ,   State      Ensure that customers have a rewarding experience that kept them coming back time after time.  Set up visual merchandising displays and change in-store floor plans.  Demonstrate excellent customer service skills, meeting hourly selling and expressed credit goals.  Provide product knowledge to customers and worked as part of a team to meet individual and store objectives.          Project Administrator    October 1999   to   February 2006     Company Name   -   City  ,   State      Barbie Product Development/Samples Administrator Manage all aspects of Mainline Barbie product development from design concept approval through production start.  Point of contact for Orient Plant and Vendor Operations (both US and abroad).  Responsible for the sourcing, purchasing, and determining tooling of accessories and textiles.  Maintain hard cost from Transfer of Product to Final Production Release within 10%, while being able to incorporate design concepts into products ready for manufacture.  Assist the Marketing Team with advertising, commercial shoots, toy fairs, and sales line reviews.  Attend Domestic Toy Fair Shows as a representative for development to trouble shoot for Girls Brands (Barbie, Specialty, Fashions and Accessories).  Also assisted with the set up/tear down for toy fair shows.  Support Worldwide Sales and Marketing by coordinating all premium (handmade) and production samples.  Responsible for shipping highly sensitive, rather expensive prototype samples and documents to domestic/international subsidiaries.  Received awards for Best New Product launch for the 2004 Product Line as well as for Excellent Customer Service.          Education      Bachelor of Science Degree   :   Business Management  ,   05/2010    University of Phoenix          Business Management          Merchandising and Design  ,   9/07    American Intercontinental University   -   City  ,   State      Merchandising and Design          Business Administration Marketing  ,   5/98    California State University   -   City  ,   State      Business Administration Marketing          Skills    advertising, Agile, AP, budgets, budget, concept, costing, credit, clientele, Client, Excellent Customer Service, databases, database, drivers, e-mail, special events, expense reports, fashion, floor plans, functional, inventory, Director, Marketing, meetings, office, Multi-tasking, ordering office supplies, product development (planning, Press, Product Development, progress, project management, purchase requisitions, purchasing, selling, Sales, shipping, tear, phone, travel arrangements, video, visual merchandising   "
APPAREL,"         ASSISTANT STORE MANAGER OF OPERATIONS AND HUMAN RESOURCES         Highlights          SKILLS / STRENGTHS Computer  Peoplesoft, Kronos payroll management system, Microsoft Word, Excel, Access, and PowerPoint, entry level HTML Professional  Excellent communicator, motivator, and decision maker  Strong analytical and problem solving skills  Ability to handle multiple task and lead to completion  Strong public speaker              Accomplishments      Wall Street Journal Award in Economics and Finance2010  Civic Club Scholarship 2008  Kohl's Territory Finalist for Manager in Training competition 2012        Experience      Assistant Store Manager of Operations and Human Resources     May 2014   to   Current      Company Name   Ôºç   City  ,   State     05/2014 to Present 5241 McFarland Drive	Durham NC, 27707 Supervisor: Stacyanne Belsky (stacyanne.belsky@kohls.com) Not Available for Contact	(919) 489-1116 60 hours per week	$48,750/year Assistant Store Manager of Operations and Human Resources (Retail Volume approx 15.5 million) Operations  Manages stores payroll projections, productivity, and controllable expenses in relation to sales trend  Review scheduled vs. workload reports, and directs area supervisors to edit schedules to workload  Oversee truck unload process to ensure company standards are being met  Lead the Replenishment Best Practice Merchandise Location System to maximize efficiency and execution.  Provide general oversight of building and equipment maintenance and upkeep, coordinate local and corporate resources to ensure ongoing and preventative maintenance of interior/exterior is achieved  Oversees efforts to adhere to all building safety requirements  Responsible for the implementation and maintenance of all Company stockroom capacity and organizational guidelines  Responsible for managing and coordinating all store remodeling and repair and maintenance projects  Lead inventory prep planning and ensures inventory execution goal is achieved  Partner with Loss Prevention on all inventory programs Human Resources  Lead the interview and hiring process to maintain proper staffing levels to match workload  Manage associate files to company policy/legal requirements  Lead the Associate annual review process  Coaches and counsels Associates when necessary based on Company productivity goals  Lead the completion and administration of Associate counseling in accordance to Company policies/HR guidelines  Lead associates training administration  Develops and coaches Area Supervisors to promotable levels  Develops programs to drive positive reinforcement and motivation to all Associates  Participated in the recruitment of executive talent at North Carolina State University (NCST)  Selected as peer resource for incoming executives         Assistant Store Manager of Apparel and Accessories     Apr 2012   to   May 2014      Company Name   Ôºç   City  ,   State     04/2012 to 05/2014 1361 Boone Station Drive	Burlington, NC 27215 Supervisor: James Floyd (james.floyd@kohls.com) Available for Contact	(336) 458-6223 60 hours per week	$42,500/year Assistant Store Manager of Apparel and Accessories (Retail Volume approx 7 million)  Analyze business summary reports daily to determine growth opportunities  Partner with HR/OPS ASM to address inventory issues and communicate to corporate partners  Ensure Company merchandise presentation directives and standards are met and maintained  Develop and implement action plans to ensure key business areas outperform LY figures  Operate Kronos payroll management system  Lead store in the following areas: associate development, supervision of merchandise sales areas to ensure execution according to company Best Practice, analysis of business operations, and expense management.  Complete and administer associate counseling documentation / administer associate annual review  Recruit, interview and hire new talent  Competitively walk completion and report to store manager and district manager         Manager in Training (MIT) (Retail Volume approx     Jan 2012   to   Apr 2012      Company Name   Ôºç   City  ,   State     01/2012 to 04/2012 3648 E Franklin Blvd	Gastonia, NC 28056 Supervisor: Susette Vlasich	(704) 824-0091 40 hours per week	$17.50/hour Manager in Training (MIT) (Retail Volume approx 17.5 million)  Lead ""Manager on Duty"" program  Resolve escalated customer concerns  Lead and drive Loyalty Programs (Credit and Email Solicitation) to ensure store goals are achieved  Coach Cashier's on proper soliciting techniques and provide tools for customer engagement  Ensure daily sales floor standards are maintained  Positively influence associate engagement and morale through recognition program  Responsible for merchandising updates and sales growth of Home Decor and Juniors department         Store Management Intern     Jun 2011   to   Jan 2012      Company Name   Ôºç   City  ,   State     06/2011 to 01/2012 3050 Watson Blvd	Warner Robins, GA 31093 Supervisor: Debra Drake (Available for Contact)	(478) 293-7300 40 hours per week	$11.25/hour Store Management Intern (Retail Volume approx 16.5 million)  Assist store management in day-to-day operations  Lead teams in sales floor moves  Partner with dock supervisor in expediting truck freight  Complete and present Capstone Project on store environment and area of opportunity         Vice-President of Community Service Delta Sigma Pi     Aug 2009   to   May 2010      Company Name   Ôºç   City  ,   State     Post Office Box 8065 Statesboro, Georgia 30460 Supervisor: Margaret Pigatt-Lanier (912) 478-5413 40 hours per semester $1,500/stipend Peer Financial Counseling Student Liaison  Educate Students on the following modules: Budgeting, Managing Credit and Debt, Controlling Credit  Train Peer Financial Counselors on Modules to deliver to student organizations/classrooms  Partnered with other student organizations/faculty to set up venues to present PFC Modules  Recruit alumni and business community leaders for career development seminars  Partner with faculty for fundraising events  Raise awareness of organization on campus Coordinate community service activities with the Provincial Community Service Committee  Ensure that chapter meets volunteer requirement set by the central office  Organized campus-wide blood drive         Education      BBA  ,   Economics   2010     Georgia Southern University   Ôºç   City  ,   State  ,   US   Georgia Southern University BBA 2010 Statesboro, GA Major - Economics       Affiliations    Economics Club      Skills    Million, Retail, Retail Marketing, Sales, Operations, Associate, Hr, Inventory, Payroll, Business Operations, Documentation, Kronos, Training, Credit, Equipment Maintenance, Human Resources, Loss Prevention, Maintenance, Recruitment, Staffing, Stockroom, To Sales, Sales Floor, Budgeting, Career Development, Central Office, Financial Aid, Fundraising, Liaison, Pfc, In Sales, Access, Award, Entry Level, Excel, Html, Journal, Microsoft Word, Peoplesoft, Powerpoint, Problem Solving, Territory, Word, And Sales, Customer Engagement, Daily Sales, Merchandising   "
APPAREL,"         OFFICE MANAGER - 40+ HOURS PER WEEK           Professional Summary      Human Recourses/Office Manager with 4-years background in employee management, hiring,¬†computer¬†training and benefits. Highly detail-oriented and organized. Works¬†well¬†in a team setting and alone. Very  self-motivated and results-driven with strong communication, analytical, problem solving, reasoning skills and data entry.¬† Highly enthusiastic and goal oriented.           Licenses       CNA License - NA0010346149       CPR Certification       BLS - Basic Life Support        In process of¬†earning my Electrocardiogram certification through AMCA      In process of earning my Phlebotomy certification through AMCA        ?       Skill Highlights          Hiring and retention  Training and development  Employee relations  New hire orientation   Client relations specialist    Focused on customer satisfaction   Scheduling    Deadline-oriented      Personnel records maintenance  Recruiting  Compensation/payroll   Skilled multi-tasker     One-site, Tenant Tracer, ADP Payroll, QuickBooks, Microsoft Word and Excel¬† software proficiency   Training and development                 Professional Experience      Office Manager - 40+ Hours per week    May 2015   to   November 2016     Company Name   -   City  ,   State       QuickBooks Experience, MS Office, Word, Excel & Internet and database searching¬†. Data entry and work processing skills with a high level of accuracy, and the ability to proofread and verify information. I interacted effectively with the public. Maintained confidentiality of records and all information. Dealt with the Texas Workforce Commission (TWC) and also the Department of Aging and Disability Services (DADS) and NACEES. Signed students for desired classes. Managed front office along with annual reporting and daily customer needs. Responsible for money and bank deposits and answering all calls.¬†Also took payments for the VA, MYCAA and DARS. I was also an assistant instructor for CNA.   Recruited and interviewed applicants for positions available. Managed I9/W2.¬† Advised managers on organizational policy matters and recommend needed changes.  Conducted new employee orientation to foster positive attitude toward organizational objectives.  Identified staff vacancies and recruited, interviewed and selected applicants.  Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.  Developed, implemented and monitored programs to maximize customer satisfaction.                    Leasing Specialist - 40+ Hours per week    January 2014   to   May 2015     Company Name   -   City  ,   State    Worked with operations department for rental inventory. I handled all leasing reports which includes preparing reports to be presented at weekly meetings, greeted prospective residents, answered all calls and inquiries, facilitated resident service requests, handled background check/credit checks, money and bank runs. I handed most move-ins and also bank/corporate audits.         Administrative Assistant/Office Manager - 40+ Hours per week    January 2013   to   September 2013     Company Name   -   City  ,   State     ¬†Managed and helped barista managers with ordering supplies, hiring new employees, termination of employees, out of town trips and opening up new coffee stands. Bi-Weekly payroll using ADP, key holder, daily bank runs, general payables (bills), working close with CEO and president of Baristas Coffee Company Inc. I also helped with reports, acquisitions, leases and sales, reviewing resumes, contacting candidates, screening perspective candidates, interviews and managing some training. I worked daily with excel spreadsheets including creating new spreadsheets.          Barista/Office Manager - 40+ Hours per week    March 2012   to   December 2012     Company Name   -   City  ,   State    Managed 6 employees, interviews, hire and termination. Bi-weekly payroll using ADP payroll System, key holder, daily bank runs and bank deposits, sales and marketing for the coffee stand. Open and closing the stand, weekly supply ordering, create weekly work schedules, train and work with new hires. Serve customers on daily basis with fresh coffee, specials of the day and snack. Created excel spreadsheets to track sales.         Retail Apparel Associate    March 2010   to   March 2012     Company Name   -   City  ,   State    Cashier, merchandising shoes, all apparel from the stock room to the sales floor, worked the truck every other day with new product. Reworked the sales floor for daily presentation. Daily customer service, open and close the store, managed the fitting room/key holder.        Education and Training      License/Certification   :   Electrocardiogam  ,   2016    Elite Nurse Aide Training   -   City  ,   State  ,   USA    March 2016 to present. Currently enrolled        License/Certification   :   Phlebotomy  ,   2016    Elite Nurse Aide Training   -   City  ,   State  ,   USA    March 2016 to present. Currently Enrolled.        License   :   Certified Nurse Aide  ,   2015    Elite Nurse Aide Training   -   City  ,   State  ,   USA            High School Diploma   :   General Studies  ,   2010    Federal Way High School   -   City  ,   State  ,   USA            Personal Information        Place of Birth: Des Moines, WA  Date of Birth:¬†18th of February, 1992  Present Resident in Federal Way, WA  Sex: Female  Status: Married no children  Hobbies: Sports, Movies, Hiking, Working out        Skills       Professional and friendly      Careful and active listener        Strong public speaker          Multi-tasking           Accounts Payable/Receivable           Customer Service          Customer Satisfaction           Patient-focused care              Time management          Detail-oriented      Effectively interacts with patients and families.       Software Knowledge in QuickBooks, One-site, Tenant Tracker, ADP Payroll System, Microsoft Word, Microsoft Excel              ?   Compassionate and trustworthy caregiver      ?          Additional Information     Volunteered with Habitat for Humanity    "
APPAREL,"         DIRECTOR OF PR & SOCIAL MEDIA       Executive Profile     Dynamic and results-driven Senior Public Relations Executive with
over 7 years of experience in impacting brand presence, performance and
profitability internationally. Strategic leader with notable success in
development and execution of public relations, marketing & social
media campaigns. Well-connected individual with an extensive global
network of editors, journalists, stylists, producers, talent agents and
fashion influentials. Well-versed in multiple social media platforms
with a proven track record of establishing social media presence.       Areas of Expertise           Media Relations  Marketing Collateral Development  Market Launches   Strategic Planning & Execution  Internal Communications  Acceleration of Social Media Footprint  Social Media Strategy & Execution        Budgetary Planning  Client Relationship Management  Strategic Partnerships/Alliances  Community Outreach  Crisis Management  Event Planning & Fashion Show Production   Data Analysis            Professional Experience      Director of PR & Social Media   06/2015   to   Current     Company Name   City  ,   State
    Lead the PR & Social Media
    Strategy for the relaunch of dELiA*s, successfully repositioning the
    company as a leading teen brand among its competitors.  Managed critical sponsorship
    opportunities for dELiA*s with Teen Vogue's Back To School Program, 5
    Seconds of Summer Concert Series, BearPaw x dELiA*s free ads on the
    Geoffrey Tron Screen in Times Square.  Secured extensive Press &
    Social Media coverage for dELiA*s November Catalog Cover: Teen wonderchef
    and NY Times Cover Star, Flynn McGarry.  Spearheaded and managed the PR
    & Social Media Campaigns for Alloy Apparel that took critical market
    share and social media footprint from Long Tall Sally as a leader in Tall
    Women's Clothing in 6 months.  Initiated the use of User
    Generated Content (UGC)on each brand's website and paid ads, resulting in
    a substantial increase in positive brand sentiment, brand awareness and
    brand revenue  Increased brand revenue for
    both companies through social media efforts that amounted revenue 5 times bigger than
    the initial investment.  Created a brand ambassador program
    for both companies that included a series of high-profile bloggers,
    influencers and celebrities at no cost for each brand that served as a
    continuous form of income and brand awareness   Collaborated with E-Commerce
    and Marketing to support and drive key promotions organically as
    well as through paid media campaigns   Provided in-depth data analysis
    and social media reporting for each brand  Managed budgets and made best
    use of budgetary funds   Managed an internal team of 3, an external PR agency, an external ad agency, 1 UGC management agency.  Nurtured & cultivated strong
    relationships with Fashion Directors, key Trade, Ad and Finance publications, Fashion Stylists and Bloggers in the contemporary and teen markets.         PR Manager   02/2012   to   06/2015     Company Name   City  ,   State      Primary Press Liaison for Foley+Corinna, Isabella Fiore, Snob Essentials, Charlotte Ronson, L.A.M.B.and NARR.   Managed a staff of 4 employees for the development and execution of global public relations, event planning, marketing and advertising programs in the US and South Korea.  Secured a continuous stream of high-profile celebrity, blogger, fashion influencer, TV, print and web placements for each brand.   Secured strategic partnerships with the CFDA, Faberge's Big Egg Hunt,
Christie's, Studio in A School, Covet Fashion,  Refinery29 Shops,
Celebrity Exotics, Lucky Shops, SpringNYC at no cost for the company.  Seasonally collaborated with Seventh House PR, Factory PR, HL Group, Autumn Communications, Paul  Wilmot Communications during event & fashion show production, West Coast initiatives and celebrity seeding opportunities.  Initiated and lead the Brand Revival initiative for Isabella Fiore.  Managed strategy around the launch of Foley+Corinna, Isabella Fiore and Snob Essentials with HSN.   Played an incremental role Brand Strategy development, Marketing activation and Brand Extension Initiative.   Responsible for all charitable initiatives.  Assisted in the production of the Charlotte Ronson and L.A.M.B. fashion shows and presentations during NYFW.   Served as the official company spokesperson.         Account Executive   07/2011   to   02/2012     Company Name   City  ,   State      Managed 8 client accounts (Jewelry, Accessories, Contemporary Clothing, Handbags, Denim)   Secured numerous high-visibility product placements by maintaining close communications with major celebrity representatives/stylists, top editors, bloggers and high-fashion tastemakers.   Brought in 21 new potential client accounts within a 2-month period    Spearheaded and organizing partnerships/collaborations with charity organizations (Project: Camille Zarsky - Charity Water)   Introduced a dynamic collaboration initiative and celebrity endorsements for up-and-coming designers   Supervised social media activity for 3 client accounts   Spearheaded Shine Media's international service outreach in Paris  Produced a tangible increase in brand awareness and customer demand for each client.         PR & Marketing Coordinator   09/2009   to   02/2010     Company Name   City  ,   State      Handled all communications with press, media, stylists and celebrities.  Researched and secured 12 luxury advertising partners.  Covered shows and conducted interviews with designers during New York Fashion Week (September 2009).  Negotiated new high-profile partnership opportunities.         Public Relations Executive   01/2009   to   07/2011     Company Name   City  ,   State      Managed all client accounts (Ready-to-Wear, Accessories, Lifestyle, Hospitality, Education.   Secured the most magazine covers and celebrity placements in the history
 of the agency (Beyonce, Rihanna, Taylor Swift, Vanessa Hudgens, Kelly
Clarkson, Scarlett Johansson, Paris Hilton, etc.)  Wrote, formatted and disseminated key press materials (press and news releases, fact sheets, bios, newsletters).   In charge of the agency's social media pages, website content updates and email newsletter.   Actively seeked & secured new partnership and sponsorship opportunities (Swarovski, CFDA).   Produced annual reports, new client proposals, new marketing and advertising material for the agency and its clients.   Communicated daily with major national & international publications, newspapers, stylists and bloggers regarding sample requests and media placements.  Fostered relationships and networking opportunities with colleagues, clients and media.  Organized and produced Fashion Week presentations, launch events and press previews for a variety of clients.   Managed the US press for the Inaugural Event of the Burj Khalifa Tower in Dubai.          Public Relations Associate   08/2008   to   10/2008     Company Name   City  ,   State      Assisted in all aspects of preparation and production of eight fashion shows during New York Fashion Week (Mara Hoffman, Alexandre Herchcovitch, Buckler,  Sabyasatchi, Yigal Azrouel, Araks, Jeremy Scott, House of Holland)   Preparation and execution of high-profile events and after-parties during Fashion Week   Created daily and monthly Press Clips   Updated Press, Trade and Media Contact Lists,   Responsible sample trafficking and sample database.          Public Relations & Global Communications Assistant   11/2007   to   05/2008     Company Name   City  ,   State      Played a key role in the communications for the launch of Vera Wang's new advertising campaign in Greece.  Assisted in the production of Vera Wang's Ready-to-Wear and Lavender Label fashion shows during NY fashion week (February 2008).  Responsible for sample trafficking to publications (sending, monitoring and receiving samples).  Created monthly credit reports.         Marketing Intern   11/2007   to   04/2007     Company Name   City  ,   State      Assisted during company presentations to new clients.  Edited press and marketing materials.  Communicated with high-end accounts and delivered brand assets as needed (Barneys, Selfridges, Harvey Nichols, The Mandarin Oriental).  Handled all sample requests.         Education      Master of Science  :   Marketing   9/2006       UNIVERSITY OF BATH   City  ,     United Kingdom             Bachelor of Science  :   International  Economic & Political Studies    9/2005       UNIVERSITY OF MACEDONIA   City  ,     Greece      Minor: Political Studies and Diplomacy   ?   Thesis:  The Phenomenon of Brand Extension of International Luxury Brands    ?    Model of United Nations (MUN)    - General Assembly UN (2014)   - Supreme Court of The Hague (2013)          Languages     Greek - Native,  English  (US Resident) - Fluent (Proficiency of Cambridge, TOEFL),  French  - Fluent (Sorbonne I),  Spanish  - Intermediate (Basico),  Japanese  -Beginner (1 year)      Technical Skills    MAC OS, Microsoft Office, Word, Excel, PowerPoint, Outlook, Photoshop,Cision, Fashion GPS, Social Annex.   "
APPAREL,"         CFO ASSISTANT/EXECUTIVE ADMINISTRATOR/HR MANAGER/CS           Professional Summary    To apply myself in a new and challenging position with a progressive organization for long-term employment. Organized, deadline-oriented, great attention to detail and work well under pressure. I have the ability to multi-task, work in a fast-paced environment and do whatever it takes to get the job done while maintaining a high level of professionalism. Having served as a point person for executive teams, senior management and sales teams make me an asset to any company.      Core Qualifications          MS Outlook, Word, Excel, PowerPoint, QuickBooks Pro, Mas90, Sage200 & AS400  ADP Payroll Software & PC Charge Software, Postal Equipment, EarthLink Hosting, 401K A. Funds Program  Skilled in Adobe Acrobat, Adobe Illustrator, Photoshop  Knowledgeable in database programs such as ACT, Access, and Crystal Reports (MAS90)  Extensive professional experience in client relations              Experience      CFO Assistant/Executive Administrator/HR Manager/CS    June 2007   to   Current     Company Name   Ôºç   City  ,   State      Assisted CFO with quarterly, year-end financial reports, Profits & Loss on projects, A/P & A/R, Credit & Collections, Invoicing & Billing for RLE & NEI, Sales reports, Bank R, Cash Receipts, Credit Card, checks Supported RLE C- Level & NEI Industries, Inc., Superintendent Maintain all insurance requirements including, certificate of insurances, auto, property coverage, worker‚Äôs compensation, and bonds.  Handled all DMV documentation for company vehicles, EZ-Pass, Tickets, violations, claims Establish and Maintain HR related employee functions including payroll process (70 employees, and subcontractors under 1099), recruiting, benefits, employees files, E-verify I-9, salary increases, deduction, garnishments, payroll exception new hire orientation, W-2 withholdings, exercising a high level of confidentiality.  In charge of issue Prevailing wage certified payroll reports, and 1099 forms 401K Third Party Administrator, (Reconciliation of participant account at plan conversion, participant distribution and withholding verification, compliance testing, form 5500 preparation)  IT Administrator, set up emails on Outlook & EarthLink accounts, set up GoToMyPC accounts, Install Scanners and assist with PC troubleshooting General Administrative support, phones, file, fax, mail Provide Internal sales support and customer service for outside reps Assist entering customer‚Äôs proposals Distribute and confirm monthly commission statements.          Controller/Administrative Assistant    May 2005   to   June 2007     Company Name   Ôºç   City  ,   State      Sales orders processing, invoicing, shipments, collections Account Receivable, bank deposits, adjustments, posting checks Account Payable, D & B listing, cash disbursement In charge of petty cash & in-outgoing mail Update inventory and purchases, add customers & new vendors Receptionist duties, data entry and administrative functions.          Office Assistant    April 2006   to   August 2007     Company Name   Ôºç   City  ,   State      Assisted Lawyers, Paralegals with some paperwork Answer phone calls, receptionist duties and administrative functions Updating customer‚Äôs list for the Department of Labor Billing and collecting payment from clients Preparation of files to be sent out to USCIS.          Accounting/Administrative Assistant    January 2005   to   May 2005     Company Name   Ôºç   City  ,   State      Sales orders processing, Check customer‚Äôs credit history.  Prepare customers‚Äô invoices, purchases orders, and cash daily receipts.  Prepare checks, accounts receivables, payables, and monthly reports.  n charge in-outgoing mail and petty cash.          Customer Billing Representative    June 2004   to   April 2006     Company Name   Ôºç   City  ,   State      Follow up with patients and their insurance when payments occur.  Set up payment arrangements; monitoring payments, insurance verification.  Charge patient by credit card, sent out itemized bill from hospital.          Credit Representative    October 2004   to   December 2004     Company Name   Ôºç   City  ,   State      Processed new accounts‚Äô applications and sales approvals.  Researched customers‚Äô account credit history.          Administrative Assistant/Production Supervisor    August 1993   to   January 2000     Company Name   Ôºç   City  ,   State      Accounts Receivables and Payables, data entry and production reports.  Assisted Bookkeeper; prepared time sheets and prepared checks for employees.  Answered phones, prepared invoices, and responsible for outgoing mail.          Education      Associate   :   Applied Science      Applied Science        A.A.S   :   Accounting      Berkeley College   Ôºç   City  ,   State      Accounting        Certification in Computerized Accounting Dover Business College, Paramus NJ
Certification in Human Resources ADP Training          City  ,   State              Certification in Excel II, Essex County College, Newark NJ
Certification in Customer Service and Problem Solving        Essex County College   Ôºç   City  ,   State              Certification in Computerized Executive Secretary IDAT Institute, Lima, Peru                  Accomplishments      Composed employee handbook & assisted standard operating procedures manual Composed Payroll Master Worksheet and 401K Contribution and Deduction Spreadsheet Leader in process improvement initiatives Conducted new hired employee administration trainings Conducted employee training of upgraded accounting software (Sage200).        Interests    Notary Public of Passaic County since 2007
*Member Volunteer of Girls Scout of Northern NJ since 2009      Languages    Fluent in English & Spanish      Skills    Computerized Accounting, Accounts Receivables, administrative functions, Administrative support, Adobe Acrobat, Adobe Illustrator, Photoshop, ADP, ADP Payroll, A/P, AS400, benefits, Billing, bonds, Bookkeeper, C, Cash Receipts, conversion, Credit, Crystal Reports, clients, client relations, Customer Service, data entry, database, documentation, Fluent in English, fax, financial reports, forms, Funds, Human Resources, HR, insurance, inventory, Invoicing, MAS90, Access, Excel, Excel II, mail, MS Outlook, Outlook, PowerPoint, Word, Payables, payroll, PC troubleshooting, Problem Solving, proposals, QuickBooks Pro, Receptionist, recruiting, Sage, Sales, Sales reports, sales support, Scanners, Spanish, phones, phone, year-end      Additional Information      NJ Notary Public of Passaic County since 2007
*Member Volunteer of Girls Scout of Northern NJ since 2009     "
APPAREL,"         MEMBERSHIP SALES REPRESENTATIVE         Professional Profile    Motivated professional with over twenty years of experience in business management and customer service seeking Front Desk Manager position at The Claremont Club. Ability to turn around under-performing departments to create profitable departments by building strong relationships, recruiting talent, training
teams, and establishing and managing processes. Self-starter with positive attitude and strong problem solving skills.      Qualifications          Self-motivated  Strategic and creative thinker  Outgoing and cheerful attitude      Team training and development
  Process improvement  Interpersonal, oral, and written communication skills            Experience      Company Name    City  ,   State    Membership Sales Representative   01/2015   to   Current     Achieve monthly individual and team sales and attrition goals by enrolling prospective members in the club utilizing the Relationship Selling process. Take
the sales process beyond the ‚Äúclose‚Äù and through to the initial on-boarding of a new client. Decrease¬†monthly attrition by providing an enthusiastic level of service to all existing members. Create personal monthly plans outlining specific in-house and community activities to generate new sales. Develop and maintain excel spreadsheets for sales tracking purposes. Support the Club, programs, staff and members.        Company Name    City  ,   State    Health & Wellness Coach   08/2014   to   01/2015     Achieved personal training and fitness non-dues revenue program sales goals. Effectively utilized the Visual Fitness Planner program and features to transition members into personal training clients. Integrated new members to the Club and assured their satisfaction.        Company Name    City  ,   State    General Manager   04/2013   to   06/2014     Grew two women's personal training studios from less than $18,000 average monthly sales to over $30,000 average
monthly sales, and client base from 85 to 135 by implementing a ""Top of Mind"" sales approach. Maximize all Up-front,
Upgrade, and Renewal sales opportunities. Coach each studio team of four personal trainers in all aspects of operational
excellence. Turn clients into ‚Äúraving fans"" by providing a positive, high-energy environment where clients achieve
their weight-loss results through a balanced program of weight training, interval cardio training, nutrition support, and
accountability. Develop communication tools for the organization including monthly Constant Contact newsletters and
in-studio contests and community board. Develop specific and interesting lead generating emails.        Company Name    City  ,   State    Director of Performance Sports   03/2011   to   08/2011     Managed women's and men's performance apparel categories of Running, Fitness, and Soccer with a
sales goal of $21 million. Category expert and spokesperson within apparel team. Defined strategy
and business plan for performance categories. Created and delivered informative presentations and
workshops to sell the product.        Company Name    City  ,   State    Senior Director of Apparel & Accessories Merchandising   03/2008   to   05/2011     Defined and delivered the apparel line in North America. Built strategic alliances with Sales and
International Product that resulted in $50 million in 2010, over 24% sales growth. Traveled to corporate
headquarters in Germany every 6 - 8 weeks to represent North America in strategic planning meetings.
Increased account base by 10% with new product quickly broughtto market. Introduced revolutionary
women's fitness apparel program which increased customer base by 23%. Managed team of three
merchandise managers and one merchandising analyst. Responsible for recruiting and interviewing new
team members for the department. Created and delivered informative presentations and workshops to
sell the product.        Company Name    City  ,   State    Sales Director of New Business   10/2007   to   03/2008     Managed new and emerging business categories across all product classifications. Exceeded sales goal by
20% in first year. Built strong client relationships and provided high value-adding services, resulting in a
15% growth within new business account base. Developed and assigned monthly sales quotas to over 15
national sales managers. Communicated regularly with strategic managers to resolve issues and plan the
business. Launched new categories such as Swimwear, Sailing, and Limited Edition. Created and
delivered informative presentations and workshops to sell the product.        Company Name    City  ,   State    Director of Sales   01/2006   to   10/2007     Managed sales and operations of the Department Store and Lifestyle business segments, resulting in
over $20 million in annual sales. Improved client relationships at the Vice President level, resulting in
an expansion of account base by 60%. Communicated regularly with territory and regional managers for
daily support and strategic planning of accounts. Recruited, interviewed, and hired new sales managers
for department. Created and delivered informative presentations and workshops to sell the product.
Listened attentively to account feedback and worked with product development team to introduce
competitive product offerings.        Company Name    City  ,   State    Trade Channel Manager   10/2002   to   01/2006     Built and managed 30 new accounts and $15 million in sales. Established critical alliance with three
major department store partners within a six-month period. Recognized as PUMA Employee of the Year,
increasing sales level by 200%. Changed and improved department expectations on customer service,
margin analysis, and presentation building. Planned and led training sessions on customer service and
business analysis to promote sales team professional development and sales goal reinforcement.        Education      Bachelor of Arts  :  International Relations   1998     Mount Holyoke College  ,   City  ,   State  ,   USA            Certificate of Portuguese Studies     1997     Universidade de Lisboa  ,   City  ,     Portugal            Technical Skills      Mastery of Microsoft Office (Word, Excel, and PowerPoint)  Strong working knowledge of DataTrak ABC and ClubOs software  Ability to work with several operating systems including Microsoft and Mac OSX  Fluent in spoken Portuguese; proficient in written Portuguese  Knowledge of spoken and written Spanish     "
APPAREL,"         SUPERVISOR           Summary     Results-oriented, strategic sales professional with  thirty  years in the Retail¬†industry.        Highlights          INFOREM, EXCEL, WORD,   Mainframe applications,   Telxon, Lotus Notes ¬†    Training and development      Results-oriented                 Accomplishments     Reduction in Shrink with total store awareness.  Increased Sales with coaching Customer Service awareness.  Achieved Award on Credit card sales with training staff to sell the benefits of the card.  Award and Trip to home office for Outstanding Performance.  Award for Staff of the Month.  ‚Äã  ‚Äã       Experience      Company Name     April 2013   to   Current     Supervisor   City  ,   State      Provide Training and Direct Supervision for all clients.  Demonstrate actual job functions during training process.  Maintain appropriate work standards to the highest degree within the community.  CPR & First Aid cards up to date.  Within three months I supervised my own team on Community Job.  Train all the new hires for Enclave Supervisor position.  Complete the weekly schedule for all Enclave Supervisor's and Enclave clients.  Moved into the Workshop area to train and coach clients too prepare for jobs in our Community.  Train all new Staff in the workshop area to prepare our clients for community jobs.  Staff of the Month award.          Company Name     November 2007   to   March 2013     Store Manager   City  ,   State      Oversee the entire store for Merchandising and Company Standards.  Develop creative plans to increase store sales and decrease loss.	 				 Provide training and development for Assistant Store Managers and Associates.  Manage store expenses and payroll to best address the needs of the business.  Maintain communication with District/Regional Management.  District winner achieved 110% over last year Credit Goals.  Decreased store shrink of 1.44% to .90%.  Increased sales as Assistant Manager over million dollars per last year.          Company Name     April 2006   to   November 2014     Assistant Store Manager Soft lines								 Assistant Manager   City  ,   State      Manager of twenty million dollar Corporate store. ¬† ¬†   Directed team of thirty associates along with seasonal associates including Managerial.¬†  Implemented the team to the Company's new merchandise and visual standards.¬†   Men's department exceeded plan sales and was Number One in the Company. ¬† ¬†¬†    Interfaced with Buyers, Corporate Visual Merchandising Team on a daily basis. ¬† ¬† ¬† ¬† I           Company Name     September 2004   to   April 2006     Department Manager Ladies Apparel							  Manager   City  ,   State      ¬†Manager of five million dollar Ladies Apparel department with 49.6 sq. footage.    Directed team of twenty   associates along with seasonal associates including Managerial personnel.      		 Coordinated Visual Merchandising and Inventory Control.   Recruited associates for the entire store.  	  Exceeded Spring Sales & Credit Goals.          Company Name     April 2001   to   September 2004     Associate Merchandise Planner Home Area   City  ,   State      Create, review and input financial plans by location.  Analyze sales and stock performance, including tracking and analyzing sales and stock by location for department/class/vendor level to maximize trends using online systems to recommend strategies.  Communicate with stores and RMM's on business opportunities, assortment needs, stock levels and    strategies by door to maximize sales and presentation.  Review and validate sales and promotions through adequate location prep and recap results.  Allocate merchandise, recommending orders and assortments by projecting needs and then allocate     orders by store/region.          Company Name     April 1997   to   April 2001     Replenishment Analyst   City  ,   State      Solely overseen adequate core merchandise levels for major retailer with emphasis on intimate	   apparel, men's dress shirts and accessories.  Utilize the Inforem Replenishment System to maximize sales and optimize turn in core merchandise.  Conducted extensive training for buyers and assistant buyers on the Inforem Replenishment System.  Coordinate partnerships with merchants and vendors to identify replenishment opportunities along		    with validating and editing merchandise assortment.  Shop the market quarterly.          Company Name     October 1996   to   April 1997     Linens &Soft Lines Manager   City  ,   State      Directed all activities related to operating my departments.  Coordinated the re-merchandising of the linens department.          Company Name     January 1992   to   October 1996     Store Manager   City  ,   State      Managed one of the largest sites for this upscale lingerie chain (with 120 stores nationally).  Recruited, trained, scheduled and supervised a seasonal staff of forty including managerial personnel.  Successfully maximized sales reduced shrinkage from 3% TO 2%.  I was awarded with a trip for outstanding performance.          Company Name     September 1979   to   January 1992     Soft Lines Manager/Assistant Manager   City  ,   State      Directed a team of 35 associates for all Soft Lines.  Coordinated visual merchandising and inventory control.  Interfaced extensively with buyers, designed and implemented visual merchandising.          Education      Philo High School     1979       High School Diploma      City  ,   State  ,   United States            Muskingum Vocational School   1980         Nurses Aide Certification    City  ,   State  ,   United States            Skills    Assistant Manager, CPR, Credit, Editing Sku's. Financial, P&L. First Aid, Inforem, Inventory Control, Lotus Notes, Mainframe, Managerial, Market, Merchandising, Organization. EXCEL, WORD, Payroll, Personnel, Sales, Supervisor, Supervision. Teaching,Training and Coaching. Customer Service.   "
APPAREL,"         ASSISTANT STORE MANAGER         Core Strengths          Visual retail experience in fashion and design  Experience in store remodel, store reopening, store transition  Stamina to engage in frequent lifting  Ability to interpret a variety of diagrams  Microsoft Office, MS Word, MS PowerPoint, MS Excel, MS Publisher, MS Outlook  Adobe Photoshop, Karat, CAD, Easy Weave, Easy Knit, Color Reduce and Clean  Fashion Illustration, Flat Pattern Design                Work Experience     10/2010   to   Current     Assistant Store Manager    Company Name   Ôºç   City  ,   State      Coached team to increase sales to a 2.4% growth over last year.  Analyzed sales daily to develop daily goals for the store and associates.  Prepared monthly scorecard for TM visit resulting in a average score of 95.  Focused on Bailey's mission to be the friendliest store in the mall increasing store's conversion 25% over last year to 26.6% for the year.  Created training to bring awareness of additional categories.  Lived the core values set by the Bailey's.         10/2010   to   10/2013     Assistant Store Manager    Company Name   Ôºç   City  ,   State      Drives for positive results through effective coaching and reacting to the needs of the business.  Builds and develops high performing teams by setting challenging goals and holding associates accountable.  Consistently maintains and grow a personal base through the use of client books.  Implements the monthly VMG to make sure the store is visually appealing and  help build upts.  Prepare, directs, and participates in weekly management meetings.  Positively and consistently demonstrates a neat, professional, and fashionable image.  Performs all other duties and responsibilities as directed by the SM, DSM, and RSM.         04/2008   to   10/2010     Assistant Store Manager    Company Name   Ôºç   City  ,   State      Ensure Making Women Feel Beautiful is the top priority at all time.  Understands and demonstrates Chico's FAS, Inc Values with both customers and team.  Maintains constant and timely communication with the SM.  Prepares weekly and monthly communication for recap with the SM.  Able to perform all functions in the Guiding Principles for Stores (GPS) and MARS Principles for Stores (MPS).  Encourage and coaches the store associates in developing their retail skills.         02/2007   to   04/2008     Department Manager    Company Name   Ôºç   City  ,   State      Efficiently manage everyday activities including daily maintenance and inter-department projects.  Implement all key impact statements, monthly and seasonal merchandise, according to standards, with primary goal of projecting the store as best in the defined market.  Rotate merchandise to create fresh statements based on sale promotions and new inventory within point of purchase categories.  Schedule associates with corporation set labor hours to ensure all department needs are efficiently met.  Conduct preliminary interviews in absence of Training Supervisor.  Assist with training new associates from performing basic transactions to core recovery standards.  Provide excellent customer in a timely manner often acting on customer dissatisfaction in absence of store manager.  Tracked daily diamond inventory including checking in new diamond and other fine jewelry inventory.         11/2005   to   01/2007     Department Manager    Company Name   Ôºç   City  ,   State           09/2002   to   11/2005     Visual Merchandising Specialist/Retail Sales    Company Name   Ôºç   City  ,   State      Coordinate effective interior displays that are sensitive to customer and market needs, ensuring company fashion trends are implemented.  Implement seasonal set/sell planners with strong focus on wall and aisle statements with critical attention to trends and color direction.  Assist Visual Manager in implementing and executing effective and compelling visual presentation and merchandising of store.  Assist Visual Manager in merchandise changes, planogram layouts, overall maintenance of visual displays in the store.  Update and maintain store visuals according to corporate standards.  Plan floor moves, fixture placement, and other visual display placement, arrange displays and fixtures on the selling floor.  Oversee placement of all merchandise and fixtures in the house wares and children's departments.  Guide customers through the gift registration process based upon their specific wants.          Educational Background     December 2002     Bachelor of Science  :   Textile Products Design    University of North Carolina at Greensboro   Ôºç   City  ,   State      Textile Products Design 3.4        Skills    Adobe Photoshop, basic, CAD, coaching, Color, conversion, client, direction, Fashion, focus, GPS, Illustration, image, inventory, market, MARS, meetings, merchandising, MS Excel, Microsoft Office, MS Outlook, MS PowerPoint, MS Publisher, MS Word, neat, retail, selling, sales, store manager, Supervisor, visual displays, visual display   "
APPAREL,"         DOCUMENT CONTROLLER (CONTRACT POSITION)           Summary    Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an Office Manager, Customer Service Representative, Administrative Assistant and Buyer      Highlights          Office Management  Team Building & Supervision  Staff Development & Training  Policies & Procedures Manuals  Report & Document Preparation  Spreadsheet & Database Creation  Accounts Payable / Receivable  Bookkeeping & Payroll  Records Management  Meeting & Event Planning  Inventory Management  Expense Reduction              Experience      Document Controller (Contract Position)    April 2016   to   May 2016     Company Name   Ôºç   City  ,   State      Administration of the document control system.  Ensure the accuracy of the change orders including but not limited to documentation, revisions, and required approvers.  Examine documents to verify compliance, completeness, and accuracy of data.  Control document database of all documentation that will allow secure document retention and corresponding files.  Perform clerical duties to generate documents as necessary.  Support continuous improvement activities in terms of process and system improvement.  Prepare graphs, charts and presentations using MS programs and other software to support the QA/RA Leadership team.  Contribute to team effort by accomplishing related inquires as needed.  Perform a variety of tasks and duties as may be assigned by Quality Management.          Rental Coordinator    August 2013   to   December 2015     Company Name   Ôºç   City  ,   State      Assist in daily rental operations in accordance with established operating methods, policies, procedures and state / federal regulations.  Assist in management of operating costs, constantly seeking to improve operating methods, safe operations, procedures and results.  Administer rental invoicing processes and reports.  Assist customers with invoicing issues, issuing credits and adjustments when required.  Develop positive, long-term customer service relations.  Coordinate shipment of rental, used and stock equipment.  Maintain records on all rental equipment, monitoring location and condition of all equipment at all branches, both daily and as part of the formal inventories.  Maintain filing system and assist in fielding incoming calls Provide clerical support assisting Rental Manager on Projects, spreadsheets and memos.  Work with all department and employees to insure quality of customer service.          Network Technician Assistant    July 2011   to   July 2012     Company Name   Ôºç   City  ,   State      Install, maintain and repair of voice, data, and video network systems (and other related network technologies).  Install, configure, troubleshoot and repair of data circuits, lines and switches.  Resolve network-related work requests, and may perform a review before a project is started or during a project to ensure adherence to technical specifications and standards.  Implement solutions and follow standard operating procedures, while being able to communicate with customers to discuss alternative technical solutions.  Troubleshoot problems by probing users for information relevant to solving problem based on standard operating procedure or script.          Office Manager    March 2008   to   December 2008     Company Name   Ôºç   City  ,   State      Monitoring of sick staff, personal/vacation leave, punctuality, compliance issues and dress code.  Monitoring of costs/ensuring competitive bids services and office products.  Maintain records dealing with cash receipts, receivables, inventories, and payroll and accounts payables.  Supervise operations, maintenance and other duties.  Prepare all payroll checks using QuickBooks Conduct daily production meetings Distribute mail and arrange travel for staff.  Schedule appointment/meetings and maintain calendar for owner Coordination of mailings for events, fundraisers, etc.          Business Customer Service Representative    December 2003   to   January 2008     Company Name   Ôºç   City  ,   State      Responsible for daily, ongoing interface between customer orders and plant operations.  Overall responsible for maintaining all customer information, assist with new product development, end of programreconciliation's, invoicing, purchasing, and maintaining inventory in internal and external databases.  Oversee daily data entry of production, shipping and receiving in all databases including customers.  Receive and process daily orders, confirm price, communicate directly with customer as necessary.  Process faxes, acknowledgements, and other records relative to ongoing Customer Service coordination with Plant Operations.  Maintain daily ongoing communications with R & D Engineering, Sales, Plant Operations and Customers.          Executive Administrative Assistant    August 2002   to   June 2003     Company Name   Ôºç   City  ,   State      Schedule appointments/meetings and maintain a calendar of events for the Plant Manager.  Process invoices for Accounts Payable, Correspond to suppliers regarding accounting matters.  Coordinate the activities of Document Control, including distribution of controlled documents, maintenance of electronic department directories, tracking and reporting on document review progress and work independently to facilitate group activities.  Provide support for the Quality System during corporate audits, actively participate in department activities.          Facilities Analyst II    May 1997   to   May 1999     Company Name   Ôºç   City  ,   State      Overall responsible for maintaining all customer information, assist with new product development, end of program reconciliation's, invoicing, purchasing, and maintaining inventory in internal and external databases.  Responsible for new program review, maintaining customer requirement master files, BOM set up and maintaining history files.  Responsible for maintaining inventory of and ordering/or releasing components & assist other internal departments.  Responsible for maintaining of Customer P.O.  changes & streamlining with the sales department.  Oversee daily data entry of production, shipping and receiving in all databases including customers.          Education          1997    Kelly Services   Ôºç   City  ,   State      Microsoft Office Suite courseware training        Completed some college courses   :     2007    Hopkinsville Community College   Ôºç   City  ,   State              Skills    accounting, accounts payables, Accounts Payable, Schedule appointments, Bookkeeping, maintain calendar, cash receipts, charts, clerical, competitive, network systems, continuous improvement, Customer Service, data entry, databases, database, Database Creation, documentation, Staff Development & Training, Event Planning, faxes, filing, graphs, maintaining inventory, Inventory Management, Process invoices, invoicing, Team Building, Leadership, meetings, mail, Microsoft Office Suite, office, network, new product development, Office Management, Payroll, Policies, presentations, processes, progress, purchasing, Quality, Quality Management, QA, QuickBooks, receiving, Maintain records, reporting, requirement, Sales, script, shipping, spreadsheets, Spreadsheet, Supervision, switches, arrange travel, Troubleshoot, video   "
APPAREL,"         KEYHOLDER       Summary    Creative, hands-on professional with expertise in art direction and project management,Marketing and special promotions      Highlights          Professional  photoshoot/modeling experience    Fashion Visual Merchandising     Professional runway experience,       Professional standing fashion model    Self taught abstract, visual , mix media artist¬† Professional photo shoot experience      Self-motivated professional            Accomplishments      KNOWLEDGE OF OFFICE PRACTICES AND ITS PROCEDURES, PUBLIC RELATIONS,RULES,POLICIES,PROCEDURE COMPLAINTS AND TRANSACTIONS BEING PROCESSED TYPING/ KEY BOARDING HAS DEMONSTRATED SPENDING EXTENSIVE TIME TROUBLESHOOTING AND ASSISTING CUSTOMERS OVER THE PHONE FOR GREAT CUSTOMER EXPERIENCE PROLIFIC SALES EXPERIENCE IN RETAIL BUSINESS AND PHONE ENVIRONMENT SKILL IN OPERATION OF OFFICE EQUIPMENT,CASH REGISTER E-MAIL, IN-PERSON CONTACTS AND OR BY OTHER MEANS OF INTERNAL AND EXTERNAL CUSTOMERS COLLATE AND CLASSIFY INFORMATION ABOUT DATA REFERRALS UPON REQUEST.        Experience      KEYHOLDER   01/2015   to   Current     Company Name   City  ,   State      -MOD, MANAGER ON DUTIE WHEN MANAGERS ARENT PRESENT  -OPEN AND CLOSING OF STORE  -RUNNING DAILY STORES PERFORMANCE REPORTS  -OPENING DAY AND END OF DAY PAPERWORK  -MANAGEMENT DUTIES, PUSHING ASSOCIATES TO SELL  -BACK STOCK COORDINATOR  -INVENTORY CLOSING  -CASHIER  -SAFE COUNT AND MONEY HANDLING¬†  ‚Äã         CASHIER   09/2014   to   04/2014     Company Name   City  ,   State      -CASHIER  -MAINTAINING COMPLETE KNOWLEDGE OF ALL FOOD AND BEVERAGE ITEMS,PRICES,AND AVAILABILITY.  -EFFECTIVELY WELCOMING EVERY CUSOTMER WHILE PROVIDING GREAT SERVICE  -STORE MERCHANDISING,STOCKING AND ROTATING PRODUCTS  -EFFICIENTLY WORKING THE REGISTER TO COMPLETE MONETARY TRANSACTIONS¬†  -UPON REQUEST RESPONSIBLE FOR COPYNG AND E-MAILING CUSTOMER RECEIPTS¬†         SEASONAL SALES ASSOCIATE   10/2013   to   11/2013     Company Name   City  ,   State      -SEASONAL SALES ASSOCIATE, STORE CUSTOMER GREETER  -MARKETING SPECIAL STORE PROMOTIONS OF WHOLE STORE BUY ONE GET OTHER 50 PERCENT OFF  -RESPONSIBLE FOR COMPLETING ALL ORDERS OVER PHONE  -UPDATING CUSTOMER E-MAIL LIST  -ASSISITING CUSTOMERS THROUGHOUT ¬†THE STORE         SEASONAL SALES ASSOCIATE   10/2013   to   12/2013     Company Name   City  ,   State      -SEASONAL SALES ASSOCIATE  -IN STORE CUSTOMER GREETER  -IN CHARGE OF ASSISTING VISUAL AND FLOOR DISPLAYS TO ENSURE EVERYTHING MEETS STORES STANDARDS  -MARKETING FOR ALL SPECIAL PROMOTIONS  -CASHIER  -ASSISTING CUSTOMERS WITH SHOES,ACCESSORIES,AND BAGS  -CUSTOMER ORDER SHIPMENTS AND INVENTORY         STORE COORDINATOR   02/2010   to   08/2010     Company Name   City  ,   State      -STORE COORDINATOR  -ORGANIZED ALL MANNEQUIN ¬†DISPLAYS¬†   -MANAGED PROJECTS ACCORDING TO TIMELINE AND SEASONAL CHANGES    -VISUAL MERCHANDISING FOR STORE¬†    -IN CHARGE OF OPEN AND CLOSING STORE    -IN CHARGE OF UPDATING AND REPORTING STORE INVENTORY    -UPDATING CLIENTELE LIST    -RESPONSIBLE FOR HELPING CUSTOMERS LIFT HEAVY ITEMS TO THEIR CAR SUCH AS FURNITURE    -ASSISTING ALL CUSTOMERS OVER PHONE          STUDIO COORDINATOR   04/2009   to   09/2009     Company Name   City  ,   State      -STUDIO COORDINATOR  -ORGANIZED INTERIOR DESIGN FOR THE BUILDING  -MARKETING FOR ALL SPECIAL PROMOTIONS  -HEAD OD CLERICAL AND SECRETARY WORK  -STORE VISUAL MERCHANDISER  -MANAGING ALL MANNEQUINS AND JEWELRY DISPLAYS¬†  -RESPONSIBLE FOR CREATING STUDIO EVENTS SUCH AS MAKEUP AND BEAUTY BAR OUTING, GALLERY HOP FASHION GRAND OPENING NIGHT ANY UPCOMING EVENTS  -MAKING APPOINTMENTS  -TAGGING AND PRICING ITEMS  ‚Äã  ‚Äã  -  -         SERVED   01/2008   to   11/2013     Company Name   City  ,   State       IN VARIOUS AREAS OF THE ESTABLISHMENT ENSURING GREAT CUSTOMER EXPERIENCE ALLOWING A PROMOTION TO CERTIFIED TRAINER  IN CHARGE OF INVENTORY, SPECIAL PROMOTIONS,GATHERS NEW INFORMATION FOR NEW EMPLOYEES, GIVES FEEDBACK AND REVIEWS PAPERWORK TO DETERMINE WORKING STATUS.   MANAGED PROJECTS ACCORDING TO TIMELINE AND SEASONAL CHANGES.           DATA ENTRY SPECIALIST   01/2008   to   01/2011     Company Name   City  ,   State       TRANSPORTED VARIOUS PETITIONS AND SERVYS INTO ITS DESIGNATED COUNTY OFFICE CIRCULATED PETITIONS FOR CERTAIN ISSUES IN ORDER TO GET ONTO NOVEMBERS BALLET SUMMITING CIRCULATED PETITIONS INTO THE COMPANIES DATA BASE BEGAN AS A PETITIONER WHILE GETTING PROMOTED INTO A DATA ENTRY SPECIALIST FOR THE QUAL- ITY CONTROL DEPARTMENT ENGAGING QUESTIONNAIRE ASSISTANCE OVER PHONE STUDIO COORDINATOR 4TH AND HIGH HAIR AND FASHION STUDIO          2009 ORGANIZED INTERIOR DESIGN FOR THE BUILDING MARKETING FOR ALL SPECIAL PROMOTIONS WAS THE HEAD OF CLERICAL AND ALL SECRETARY WORK WHILE UPDATING THE CLIENTELE LIST.          Education      ASSOCIATE OF ARTS  :   ASSOCIATE OF ARTS   2010       COLUMBUS STATE COMMUNITY COLLEGE   City  ,   State  ,   USA      MEMBER OF COLUMBUS STATE VOLLEBALL TEAM WHILE GATHERING VOLLEYBALL STATS   COURSEWORK:SCICOLOGY 101,103,104, HUM101-114, CHEM 101-111  GPA:3.6         Skills     CLERICAL, CLIENTELE, DATA ENTRY, DATA BASE, FASHION, INTERIOR DESIGN, INVENTORY, MARKETING, OFFICE, PHONE    "
APPAREL,"         BEAUTY ADVISOR, MAKEUP ARTIST       Summary     I place great importance on working hard and being a reliable person. Therefore an employer can expect high quality performance and punctuality. I consider myself a student in every aspect ¬†of my life, therefore I am driven, and I am optimistic about learning and applying. I am confident that I can use these qualities in any situation to provide excellent results and growth within the business/company I am a part of.       Highlights          Sociable, works well solo and in a team	  Excels at customer service and sales   Works well in fast-paced environment	  Great at prioritizing duties and multitasking      Works best in a creative environment  Excellent adaptability to any given situation  Excels at learning and teaching  Leads by example            Work Experience      Beauty Advisor, Makeup Artist  ,   07/2015   Ôºç   12/2015    Company Name   Ôºç   City  ,   State      Opened 2nd counter in Canada and 1st in Vancouver  Practiced pre-selling and making cold calls¬†  Honed clienteling skills through detailed documentation of clients and follow ups  Networked with businesses outside of the department and utilized social networking platforms to increase regular foot traffic to the counter  Achieved individual and team sales goal for opening date of the counter  Gained Charlotte Tilbury's artistry training          Makeup Artist and Hair Stylist  ,   04/2015   Ôºç   12/2015    Company Name   Ôºç   City  ,   State      Curated makeup and hair looks according to wardrobe and style of photo shoot  Created new concepts with the stylist and photographer for photo shoots¬†  Photos featured on B-Authentique online magazine          Makeup and Hair Artist  ,   03/2015   Ôºç   12/2015    Company Name   Ôºç   City  ,   State      Arrived before call time to set up station  Created makeup and hair appropriate for maternity photoshoot  Touched up hair and makeup when needed          Makeup Artist and Hair Stylist  ,   01/2015   Ôºç   12/2015    Company Name   Ôºç   City  ,   State      Organized photo shoots for magazine submissions  Designed makeup and hair looks according to theme of shoot  Photos published in Surreal Beauty Magazine  Assisted with lighting on location          Beauty Advisor  ,   10/2014   Ôºç   07/2015    Company Name   Ôºç   City  ,   State      Gained professional artistry training at NARS schooling sessions  Learned about product knowledge and specific ingredients  Worked as a team to set and achieve sales goals  Created events for loyal clients   Practiced visual presentation of cosmetics   Documented client information and created interpersonal relationships  Booked appointments and practiced makeup artistry          Freelance Makeup Artist  ,   10/2014   Ôºç   Current    Company Name   Ôºç   City  ,   State      Created contracts and invoices for every client  Created time lines for every wedding preparation  Provided makeup and hair trials for every bride-to-be  Practiced makeup and hair artistry for brides and bridesmaids  Gained professional and personal relationships with clients   Collaborated with other freelancing makeup artists and hair stylists¬†          Makeup Artist, Hair Stylist  ,   09/2014   Ôºç   12/2015    Company Name   Ôºç   City  ,   State      Dance Choreography - Music Video

Producer and Choreographer: MJ Lee. ¬† ¬†""Element""and ""Story of
     Us""


Cocoa Tanning Salon - Nightclub Event

Owner: Kerri Leigh. Provided makeovers for

 Valentines day
     makeover station   Trade for Print - Langara Photography Student

Photographer: Teni Kim. Created face
     charts for different looks, and provided makeup
     and hair service for photoshoot


Blushing Boutique Fashion Show

Makeup Key: Gina Kang. Assisted Key
     Artist in replicating their creation, assisted in
     makeup and hair according to Key's directions, and worked in a
     timely manner  Holt Renfrew Spring/Summer 2016 Fashion Show Makeup Key: Sarah McInnes. Replicated look created by key on the models quickly and efficiently and assisted other makeup artists with application          Host  ,   08/2012   Ôºç   08/2013    Company Name   Ôºç   City  ,   State      Organized noted received onto Microsoft Excel  Mediated communication between the director and the clients  Recorded and copied focus group meetings onto DVD/CD disks to be sent out to affiliated companies  Screened participants to confirm they were applicable for each specific focus group study          Manager  ,   07/2012   Ôºç   09/2014    Company Name   Ôºç   City  ,   State      Maintained food quality consistency  Maintained customer service efficiency and consistency of quality  Managed social networking mediums (Facebook, Twitter, Website)  Opened and closed restaurant  Ordered required stock, maintained stock flow  Responsible for hiring and training new employees           Key holder/Sales Associate  ,   06/2011   Ôºç   12/2011    Company Name   Ôºç   City  ,   State      Practiced organization of clothing items - made sure the floor looked appealing to customers   Made sure customers walked out of the store with what they wanted   Top seller of the month for 3 months in a row   Learned to sell independently and as a team   Learned the importance of being preoccupied with work at all times   Responsible for closing/opening store as a key holder   Practiced inventory process every week          Education      2015    Blanche MacDonald Centre   Ôºç   City  ,   State  ,   Canada    Diploma    Global Makeup Artistry      Bridal Hair and Makeup  Makeup for Fashion  Airbrushing  Makeup and Hair for TV, stage, and film  Art and Tech  Special effects makeup  Makeup for Prosthetics   Digital makeup design          2014    Simon Fraser University   Ôºç   City  ,   State  ,   Canada    Bachelor of Arts    Communications     Bachelor of Arts: Communications 2014         Skills      Key Words: ¬†  Customer Service, Retail Sales, Contracts, Invoices, Managerial, Networking, Training, Excel, Payments, Voice, Point Of Sale, Pos, Pos System, Associate, Closing, Inventory, Sales, Sales Associate, Creative, Multitasking    "
APPAREL,"         ASSISTANT SECRETARY/PARKS & REC DIRECTOR           Summary     Flexible accounting professional who adapts seamlessly to constantly evolving accounting processes and technologies.       Highlights          Public and private accounting  Analytical reasoning  Account reconciliations  Strong communication skills  QuickBooks expert      Budgeting  Payroll  Highly dependable  Self-motivated  Fast Learner            Accomplishments     Initiated the use of a computerized accounting system  Increased office organization by developing a more efficient filing system  Updated excel charts and worksheets to be more efficient       Experience      Assistant Secretary/Parks & Rec Director    September 2014   to   Current     Company Name   Ôºç   City  ,   State      Assist the Secretary with daily accounting duties   Prepare Deposits   Answer Phones and process mail   Interact with the public and Township employees.  Posting of supervisor meeting minutes   Updating of ordinances and resolutions   Create a master plan for the parks & rec department   Monitor the parks for maintenance issues   Maintain the township's social media accounts   Various other duties and special projects as assigned.          Administrative Assistant    July 2009   to   September 2014     Company Name   Ôºç   City  ,   State      Assist the Treasurer with daily accounting duties   Prepare & process payroll for 20+ employees   Entering of cash receipts   Prepare Deposits   Answer Phones and process mail   Responsible for the rental property registration and enforcement process   Assist Code Enforcement Officer with scheduling and issuing of permits   Interact with the public and borough employees.  Posting of council minutes   Updating of ordinances and resolutions   Various other duties and special projects as assigned.          Bookkeeper    June 2008   to   April 2009     Company Name   Ôºç   City  ,   State      Responsible for A/R, A/P, Payroll and Bank Reconciliations   Prepare Deposits   Summarize Daily Sales   Responsible for Collection of Accounts Receivable   Prepare Customer Invoices   Prepare Weekly Cash Flow Report   Prepare Monthly Comparative Financial Statements   Answer Phones   Various other duties and special projects as assigned.          Bookkeeper    December 2007   to   June 2008     Company Name   Ôºç   City  ,   State      Responsible for A/R, A/P, Payroll and Bank Reconciliations   Prepare Daily Deposits   Summarize Daily Sales   Prepare and Calculate Weekly Payroll   Reconciliation of Inter-Company Accounts   Responsible for Collection of Accounts Receivable   Prepare Customer Invoices   Prepare Monthly Comparative Financial Statements   Various other duties and special projects as assigned.          Team Member/Team Leader    February 2006   to   December 2007     Company Name   Ôºç   City  ,   State      Supervise, train and coach sales floor team members   Prepare team member evaluations   Ensure ads and Sales Planners are set on time   Verify that push, pulls, backstocking and zoning are completed timely   Lead sales floor through weekly routine.  Completes weekly brand walk to identify sales floor opportunities   Various other duties and special projects as assigned.          Bookkeeper    January 2007   to   October 2007     Company Name   Ôºç   City  ,   State      Assist in the preparation of quarterly payroll tax returns.  Assist in the preparation of individual and business tax returns.  Record the business activity for certain companies using QuickBooks.  Various other duties and special projects as assigned.          Remarketing Specialist I & II    June 2005   to   January 2007     Company Name   Ôºç   City  ,   State      Assist in the Training of New Remarketing Specialists   Review condition reports to determine units for the retail program.  Request and review estimates from auctions for repairs needed to units   Approve or decline repairs for retail units   Responsible for Reconciliation of Auction and System Inventories  Responsible for remarketing of repossessed autos at the auctions.  Schedule units for sale at the auctions including setting the sale price   Authorize repairs up to $400 on units located at the auctions   Input invoices from the auctions & Transmit sale blocks to the auctions   Reconcile auction blocks with Wells Fargo blocks   Communicate with outside reps, auctions, branches, and the transportation department on a daily basis   Various other duties and special projects as assigned.          Accounting Specialist    May 2001   to   June 2005     Company Name   Ôºç   City  ,   State      Responsible for Reconciliation of General Ledger accounts related to specific branches.  Responsible for reconciliation of Pre-Authorized GL for all branches.  Responsible for specific receivable reconciliations.  Responsible for the preparation of the Contractual Delinquency Report   Assist with the calculation of taxes for Auto Leases   Various other duties and special projects as assigned.          Payroll Administrator    August 2000   to   May 2001     Company Name   Ôºç   City  ,   State      Responsible for weekly payroll (calculating and printing of checks) for about 50 employees.  Processing of car sales invoices including the calculation of salesmen commissions   Posting of cash receipts and the collection of past due accounts  Balancing of cash daily   Various other duties as assigned.          Accounting Specialist    January 1999   to   July 2000     Company Name   Ôºç   City  ,   State      Perform Accounting, Administrative, and Miscellaneous Duties as Assigned by the Assistant Controller   Prepare and Monitor Telephone Logs and Bills   Prepare A & D Billing for Cornerstone, this includes Insurance Billings on Prescribed Forms, Medicaid Billing, and Self Pay Billing  Prepare Client Federal Income Tax Returns   Reconcile All Checking and Savings Accounts of MRSI   Edit and Monitor Genesis Time System on a Daily Basis   Maintain Employee Time Card Files   Update Depreciation Schedule on a Quarterly Basis   Assist in the Preparation of Monthly Waiver Billing, including Reviewing Billing Logs and Calculating Billable Hours.          Accounting Clerk/Teller    August 1996   to   December 1998     Company Name   Ôºç   City  ,   State      Prepare Fed Letter for Return Checks   Reconcile Customer Bank Statements   Chargeback Overdraft Checks to Proper Department   Prepare Collection Items for Customers   Prepare Letters for Overdraft Customers   Close Accounts on Overdraft and Regular Customers  Communicate with Customers by Phone and in Person.          Bookkeeper    March 1994   to   June 1996     Company Name   Ôºç   City  ,   State      Prepare Daily Deposits   Summarize Daily Sales   Reconcile Cash Drawer Daily   Produce Productivity Reports   Prepare Invoices for Payment by Corporate Headquarters   Prepare & Calculate Bi-Weekly Payroll   Prepare for and Complete Month End Paperwork   Print Bi-Monthly Customer Statements   Responsible for Collection of Accounts Receivable   Responsible for Processing Finance Applications and Payments.          Bookkeeper    June 1992   to   March 1996     Company Name   Ôºç   City  ,   State      Analyze Budget and Project Expenses   Provide Cost Analysis on the Purchase of Book Order & Supplies  Maintain General Ledger and Subsidiary Books   Produce Fiscal & Major Publisher Reports from G/L   Reconcile General Ledger with Accounting Histories   Record All Monetary Transactions   Produce Weekly, Monthly and Yearly Financial Reports   Prepare Invoices for Payment by University Accounting   Enter Data and Produce Invoices for Photocopy and Fax Charges  Prepare Student Time Cards and Calculate Monthly Payroll  Maintain Student Payroll Records   Maintain an Inventory System for Office Supplies.          Controller/Office Manager    June 1988   to   April 1992     Company Name   Ôºç   City  ,   State      Calculate and Prepare Payroll for 60 Employees   Installed and Responsible for A/R, A/P, & G/L on Computer   Filing of Quarterly Tax Reports   Produce Weekly, Monthly, and Yearly Financial Reports  Coordinate Year End Audit & Monthly Budget Reports  Responsible for Employee Reviews.          Education      Bachelor of Science   :   Accounting      Susquehanna University   Ôºç   City  ,   State       Accounting         Affiliations     PA Notary  PA State Association of Township Supervisors( PSATS)- taking courses for a graduate certification in the PSATS Municipal Government Academy.       Skills      Proficient in QuickBooks  Budgeting, A/R, A/P, G/L, Bank Reconciliations  Payroll processing including the associated taxes    Fast Learner   Highly Dependable  Excellent analytical and organizational abilities  Self-motivated      "
APPAREL,"         INTERNAL AUDIT MANAGER       Summary     Dedicated auditing professional with the accomplished ability to work independently and as a team member to successfully achieve project goals and objectives.       Highlights          Information System Audit and Control Association (ISACA)  Sarbanes-Oxley  Project risk and controls   Business process review      The Institute of Internal Auditors (IIA)  Risk management expertise  Strong client engagement            Experience      Internal Audit Manager   08/2012   to   Current     Company Name   City  ,   State       Effectively executed complex post-acquisition audits for Software as a Service (SaaS) acquisitions including planning, developing targeted audit scope and delivering impactful and timely audit reports.  Responsible for assessing the audit universe, auditable entities and risk environment for internal clients to align with the annual audit plan.  Liaised with senior leadership to help identify upcoming market trends and manage emerging risk.  Responsible for planning, delivering and managing internal audit for Consumer Services, Healthcare and Automotive business units  (greater than 50% of NA revenue)  Partnered with stakeholders to discuss the accuracy and impact of audit findings, identify root cause and collaboratively develop timely remediation action plans.  Revamped the legacy internal audit report and scope document template to include qualitative and quantitative content.          Manager of Internal Audit   08/2011   to   08/2012     Company Name   City  ,   State       Led the the business risk assessment with internal clients to develop the North America annual audit plan.  Assessed the aged inventory reserve methodology for inventory valued in excess of $55 million resulting in a potential discrepancy in excess of $2 million.          Director, Internal Control   10/2006   to   05/2011     Company Name   City  ,   State       Designed and implemented the Sarbanes-Oxley compliance program company-wide managing 45 control owners and six co-sourced auditors.  Prepared and presented status reports for senior management and the Audit Committee at least quarterly.  Strengthened governance polices, risk based monitoring controls and training which reduced key controls by 35% and compliance costs by 25%.  Re-designed the ITGC compliance program, saving $100,000 annually and enhanced the effectiveness of the control environment, increased process and controls ownership, and accountability.  Led the design and implementation of Oracle's Internal Controls Manager (ICM) and reviewed and validated the the Conference Room Pilot (CRP) and User Acceptance Testing (UAT) results and documentation.  Responsible for standardizing process narratives, flowcharts and key controls documentation for 26 detailed process narratives and 325 key controls.          Director of Corporate Compliance   09/2004   to   10/2006     Company Name   City  ,   State       Developed and executed the annual Enterprise Risk Management assessment to assure the audit plan was effectively calibrated to the organizations key business processes and aligned with the risks by materiality, exposure and priority.  Designed, implemented and managed the Sarbanes-Oxley compliance program for both the domestic and overseas (Hong Kong) office which included walkthroughs, process narratives and key controls.  Led a cross-functional team responsible for documenting key business processes and collaboratively assessed the key controls.  Responsible for conducting testing of in-scope audits, analyzing test results and collaboratively develop a remediation action plan in collaboration with the process owners.          Manager, Senior Living and Properties   03/2003   to   06/2004     Company Name   City  ,   State       Senior Living and Properties.  Developed a business growth strategy, which included the construction of an additional assisted living facility to complement the senior living division, increasing the occupancy rate by 9%.  Negotiated new vendor contracts and payment terms for supplies and services, realizing a 10% discount and improved terms.          Manager of Internal Audit   08/2002   to   03/2003     Company Name   City  ,   State       Performed the supply chain process audit, identified redundancies and reduced store receiving labor by 60%.  Developed labor analysis program to assess warehouse pick time, error rates, local receiving labor resources and cost processes to maximize store effectiveness.          Senior Internal Auditor   05/1999   to   12/2001     Company Name   City  ,   State       Uncovered more than $1 million in overpayments in broker commissions and expenses.  Served as principal auditor of Accounts Payable, Accounts Receivable, Information Technologies.          Senior Analyst/Develop Team Leader   08/1994   to   04/1999     Company Name   City  ,   State       Subsidiary of Atlantic Richfield Company.          Senior Analyst/Development Team Leader   01/1997   to   01/1999     Company Name   City  ,   State       Designed and implemented processes which eliminated redundant processes and instituted improvements in the training and development of personnel resulting in $1.8 million labor savings.  Developed cost analysis and profit implementation programs advising franchisees and corporate-owned facility operators how to increase sales and margins.          Field Supervisor   01/1994   to   01/1997     Company Name   City  ,   State       Developed and executed the South Bay Region sales growth strategy resulting in a 12% net profit increase.  Led the development of the company-wide labor-hours initiative resulting in $1 million in savings the first year.          Education and Credentials      Master of Business Administration     2000       Pepperdine University   City  ,   State               Bachelor of Science  :   Management   1994       Pepperdine University   City  ,   State                           Skills     Accounts Payable, Accounts Receivable, acquisitions, agile, approach, business owner, business process, business processes, CISA, closing, content, contracts, Certified Public Accountant, CPA, product development, documentation, senior management, financial, functional, ICM, Information Systems, Information Technology, inventory, leadership, managing, market, meetings, office, Enterprise, Oracle, personnel, pick, processes, product management, profit, quality, receiving, Risk Management, sales, Sarbanes-Oxley, scheduling, strategy, supply chain    "
APPAREL,"         SOURCING & MERCHANDISING ANALYST       Summary     Sourcing and Merchandising Analyst committed to staying current on market trends and consumer interests. Collaborates with manufacturers to create the best product plans and boost sales revenue.       Highlights          Retail Buying  Purchasing  Inventory Control  Product Development      Sourcing  Negotiating  Detail Oriented  Analyitical            Experience     02/2014   to   Current     SOURCING & MERCHANDISING ANALYST    Company Name   Ôºç   City  ,   State      Shop the market find new products that fill current voids in the product mix   Analyze sales to determine categories to expand or reduce   Set pricing based on margin goals while being mindful of market prices for similar products   Develop new products with vendors as well internal engineering departments based on specifications acquired during research  Source new products from overseas vendors while assuring that our specifications and quality requirements are met   Create marketing plans to present my vision for the products to be shown on the website   Collaborate with several internal departments to assure that we are optimizing our web presence to increase sales   Report on Key Performance Indicators (KPIs) to upper management.         05/2008   to   01/2014     CONTRACTS REPRESENTATIVE II    Company Name   Ôºç   City  ,   State      Managed the contract lifecycle from the Request for Purchase (RFP) through closeout   Negotiated Terms and Conditions(T's & C's) and pricing for contracts   Reviewed and negotiated terms of Non-Disclosure and Teaming Agreements   Audited internal systems for contract compliance   Entered and maintained information in various contracts related systems   Developed compliant proposals with the Project Managers.         08/2005   to   02/2008     ASSOCIATE BUYER - YOUNG ATTITUDE DRESS SHOES    Company Name   Ôºç   City  ,   State      Shopped vendors to select or develop trend appropriate styles, including inline styles, special make ups, and closeouts, for over 250 stores   Negotiated prices to hit IMU and GM goals   Created and maintained Assortment Plans for organization and clear view of seasonal assortment   Collaborated with Planning Department to develop seasonal plans and maintain OTB   Worked closely with Allocation Department to ensure the correct product placement and inventory levels in stores   Monitored warehouse inventory.         06/2003   to   08/2005     ASSISTANT BUYER - SHOES, ACCESSORIES, & JEWELRY    Company Name   Ôºç   City  ,   State       Selected on trend product for placement in various multimedia  Sourced and developed product from overseas vendors  Negotiated pricing and minimums with vendors   Created and maintained budgets and assortment plans based on plans and open to buy   Worked closely with control buyers to maintain inventory levels and take markdowns Handled quality issues and RTV's.         01/2002   to   06/2003     CONTROL BUYER    Company Name   Ôºç   City  ,   State      Prevented backorders with use of sales forecasts and inventory analysis   Established minimum levels to place reorders   Communicated with vendors to place reorders and track deliveries   Maintained and used assortment plans   Placed initial buys and planned items to be carried in future catalogs.         04/2000   to   01/2002     ASSOCIATE BUYER - BETTER DRESSES    Company Name   Ôºç   City  ,   State      Shopped the market frequently to select fashion items for our target customer   Analyzed OTB and class plans, tracked sales and markdowns to meet GM plan   Collaborated with the planning department to develop and implement strategic six month plans   Ensured timely delivery of goods for allocation to stores   Created and entered purchase orders and communicated the information to vendors.         05/1997   to   11/1999     INTERNATIONAL OPERATIONS COORDINATOR    Company Name   Ôºç   City  ,   State      Provided customer service from initial request to product delivery for over 30 international customers   Communicated shipping instructions, developed invoices, interfaced with various warehouses   Worked with the Engineering Department to develop customer specifications   Acted as liaison between several internal departments and the customers   Participated in international trade show.         05/1997   to   05/1998     PURCHASING COORDINATOR    Company Name   Ôºç   City  ,   State      Controlled inventory levels, forecasted and planned production, expedited and tracked deliveries.  Sourced parts from overseas factories and made sure specifications were met.  Coordinated production, assembly and deliveries between several different overseas factories.         02/1997   to   05/1997     ASSISTANT BUYER - INTIMATE APPAREL    Company Name   Ôºç   City  ,   State           07/1996   to   02/1997     MERCHANDISING MANAGER TRAINEE    Company Name   Ôºç   City  ,   State           06/1994   to   06/1996     SALES ASSOCIATE/WRAP DESK COORDINATOR    Company Name   Ôºç   City  ,   State            Education     May 2011     Masters  :   Business Administration    SALVE REGINA UNIVERSITY   Ôºç   City  ,   State              May 1996     BS  :   Textiles, Fashion Merchandising, and Design Business Administration    UNIVERSITY OF RHODE ISLAND   Ôºç   City  ,   State       Minor in Business Administration             MBA              Skills     MS Office, MRP/ERP Systems, PO Systems, Data Warehouses    "
APPAREL,"         INDEPENDENT BEAUTY ADVISOR       Career Overview    To gain an entry-level position in the customer service industry with room for growth and advancement that will lead to a lasting relationship.      Core Strengths          Customer service expert  Energetic work attitude  Courteous demeanor  Sharp problem solver      Top sales performer  Telecommunication skills  Adaptive team player  Strong organizational skills            Work Experience      Independent Beauty Advisor  ,   10/2013   Ôºç   Current    Company Name   Ôºç   City  ,   State      Provide individualized client facials and product profiles  Fill customer beauty product orders  Recruit new potential beauty advisors           Commercial Lines Specialist  ,   01/2013   Ôºç   09/2013    Company Name   Ôºç   City  ,   State      Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.  Processed applications, payments, corrections, endorsements and cancellations.  Followed up with potential clients regarding online information requests.¬†  Finalized and maintained all types of personal lines insurance policies within the agency.  Promoted agency products to customers in person, on the telephone and in writing.  Promoted client retention through high-quality service and follow through.¬†  Presented account proposals in a professional and timely manner.¬†          Customer Service Repsresentative  ,   11/2012   Ôºç   01/2013    Company Name   Ôºç   City  ,   State      Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.  Processed applications, payments, corrections, endorsements and cancellations.  Followed up with potential clients regarding online information requests.¬†  Finalized and maintained all types of personal lines insurance policies within the agency.  Promoted agency products to customers in person, on the telephone and in writing.  Promoted client retention through high-quality service and follow through.¬†  Presented account proposals in a professional and timely manner.¬†          Teller  ,   02/2012   Ôºç   05/2012    Company Name   Ôºç   City  ,   State       Researched banking guidelines and statutory requirements to stay updated on new laws and applications.     Processed an average of  100 ¬†transactions each day in a timely manner.¬†   Helped customers select products that best fit their personal needs.       Opened and closed the store, which included counting cash drawers and making bank deposits.     Informed customers about all product lines and banking services offered by the company.         Processed all transactions accurately and in a timely fashion.             Insurance Agent  ,   02/2012   Ôºç   05/2012    Company Name   Ôºç   City  ,   State       Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.     Processed applications, payments, corrections, endorsements and cancellations.  Followed up with potential clients regarding online information requests.   Finalized and maintained all types of personal lines insurance policies within the agency.        Promoted agency products to customers in person, on the telephone and in writing.    Promoted client retention through high-quality service and follow through.    Presented account proposals in a professional and timely manner.¬†           Customer Service Representative  ,   07/2011   Ôºç   02/2012    Company Name   Ôºç   City  ,   State       Finalized and maintained all types of personal lines insurance policies within the agency.¬†    Followed up with potential clients regarding online information requests.       Presented and clearly explained insurance policy options to clients based on their needs and goals.      Promoted client retention through high-quality service and follow through.             Administrative/Receptionist  ,   02/2011   Ôºç   07/2011    Company Name   Ôºç   City  ,   State      Front desk reception/administration, incoming calls, coordinating client and partner meeting for trust and various other wealth management services.  Processing teller transactions, large cash handling, responsible for balancing a cash drawer daily.   Assistant clients with their account needs and maintenance, processing check orders.          Sales and Customer Service Representative  ,   12/2010   Ôºç   02/2011    Company Name   Ôºç   City  ,   State       Promoted agency products to customers in person, on the telephone and in writing.      Prepared necessary paperwork to process insurance sales and renewals.      Presented and clearly explained insurance policy options to clients based on their needs and goals.      Finalized and maintained all types of personal lines insurance policies within the agency.            New Account Representative/ Teller  ,   12/2009   Ôºç   12/2010    Company Name   Ôºç   City  ,   State      Open new accounts for consumer and business customers to fit their budgetary and banking needs.  Teller activities include cashing checks.  Process deposits and change orders.  Balances cash drawer ensuring accuracy.   Cross sells services and of course, a vast, working knowledge of cashier operation.          Sales and Customer Service Representative  ,   09/2009   Ôºç   12/2009    Company Name   Ôºç   City  ,   State      Promoted agency products to customers in person, on the telephone and in writing.  Prepared necessary paperwork to process insurance sales and renewals.  Presented and clearly explained insurance policy options to clients based on their needs and goals.¬†  Finalized and maintained all types of personal lines insurance policies within the agency.           Substitute Teacher  ,   09/2009   Ôºç   12/2009    Company Name   Ôºç   City  ,   State      Substitute teacher for all Magnolia ISD campuses and grades.          Lead Teller  ,   09/2006   Ôºç   09/2009    Company Name   Ôºç   City  ,   State      Provide great service, help customers succeed, and be a Team leader.  Lead Tellers work in a challenging, fast-paced environment.  Motivating the tellers and others to work efficiently for the customer's satisfaction.  Train and cross-train tellers and other lead tellers.  Assist tellers in their transactions and giving overrides as needed.  Large cash handling for cash drawer, vault and ensuring that all tellers are in balance every day.  Processing transactions for customers to help them manage their finances.  Recommending additional products and services to meet customers' needs.  Referring customers to your Wells Fargo partners.  Manage others to meet daily, monthly, and quarterly sales goals as individuals and as a team.          Sub-contractor  ,   05/2006   Ôºç   09/2006    Company Name   Ôºç   City  ,   State      Warehouse work involving heavy lifting.  Measuring and mixing chemicals and oils to ensure the highest quality product.  Operate large mixers and distributing machines for packaging and shipping orders.          Bakery Lead, ICS associate, Apparel Sales Floor Associate  ,   06/2004   Ôºç   05/2006    Company Name   Ôºç   City  ,   State      Bakery Lead - Supervising others and their work; as well as delegating duties to bakery employees to ensure a clean and productive bakery.  Placing orders to keep shelves well stocked, as well as frying and glazing donuts and cake decorating to fulfill customer orders.  Completed monthly audits and sanitary standards.  Completed monthly inventory reports.  Ensured a well-stocked backroom, built displays, unloaded trucks.  Assisted customers with all of their needs.  Zoned apparel areas.          Educational Background        Lone Star College Montgomery   Ôºç   City  ,   State  ,   USA    Associate of Arts    Business Administration     Coursework in Business Administration and Organizational Development  , degree not completed        Skills     10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Filing, Grammar, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Type 35 WPM, Typing, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills.       Awards       Who's Who Among American High School Students 2000¬†    Outstanding student award: Dean's List Lonestar College Montgomery Campus Fall 2011          Certifications    Casualty and Property P&C Insurance License received 2011   "
APPAREL,"         ADJUNCT INSTRUCTOR, VOLUNTEER CAREER ADVISER       Professional Summary     Administrative professional with extensive experience in academia, sales, customer service in a number of venues.  Highly competent in persuasive customer communication as particularly evidenced in the six years of serving as an on-line sales consultant and business owner. Desires a position in customer service where compelling communication plays a strong role.       Core Qualifications          Results-oriented  Excel in  all areas of customer service  Client-focused  Microsoft Office  Reports generation and analysis      Contract negotiation/review/drafting  Quick learner  Training and development            Experience      Adjunct Instructor, Volunteer Career Adviser     Oct 2013   to   Current      Company Name   Ôºç   City  ,   State     Teach courses on American and International Politics.  Work with career staff to assist undecided and graduating seniors.         Consultant (Company is being dissolved due to declining economy)     Jan 2009   to   Current      Company Name   Ôºç   City  ,   State     Began consultancy as a professional and academic writer specializing in grant writing projects.  Currently completing coursework in the extension program at the University California at Irvine program for certification as an Independent Educational Consultant.         Organizational Culture Advisor, Customer Service Agent (Project work)     Jul 2014   to   Oct 2014      Company Name   Ôºç   City  ,   State     Performed all duties related to the sales and promotion of architectural products.  Worked with Vice-President on conceptualizing new ways in workforce training.         Apparel Associate -Seasonal Position     Jan 2014   to   Jan 2014      Company Name   Ôºç   City  ,   State     Maintained organization of fitting rooms.  Managed return purchases.  Worked the register at times of peak business.         Secretary to the Board of Directors     Oct 2012   to   Oct 2013      Company Name   Ôºç   City  ,   State    Liaison for the Board to ameliorate tensions between parties during the time the Theatre closed.        Director of Education Programs     Oct 2005   to   Jan 2009      Company Name   Ôºç   City  ,   State     Conceptualized and designed a program to retain Millennial and Boomer talent at early career stages and facilitate cross-generational collaboration.  Worked with CEO in development of national marketing strategies and product for Millennial ""at-risk"" students, responsible for assessments and debriefings of key client stakeholders.         Director of Career Services     Jul 2002   to   Oct 2005      Company Name   Ôºç   City  ,   State     Changed career services office to career development/service learning model based on Cognitive Information Processing model (one of only 16 such centers nationwide).  Realized 40% increase in student usage of services and 67% increase in job placement.  Developed a Leadership Fellows Program for national experiential learning opportunities.  Changed curriculum to include course for rising sophomores/transitioning juniors: ""Seminar on Career Development and Professionalism"" combining both theory and extensive praxis Received institutional recognition based on Center achievements.  Personally recognized as one of only 3 departmental directors to achieve highest levels of performance excellence, i.e.  pushing University forward."".         Graduation Auditor/Adjunct Assistant Professor     Oct 2001   to   Apr 2002      Company Name   Ôºç   City  ,   State    Served as assistant registrar in addition to reponsibilities of auditing every senior for suitability to graduate. Also taught courses as  Visiting Assistant Professor.        Adjunct Associate Professor/Academic Advisor     Oct 1996   to   Apr 2001      Company Name   Ôºç   City  ,   State    Taught 6 classes on Organizational Behavior and Politics. Advised over 100 students.        Education      B.A  ,   Middle East Studies   May 1986     Fordham University   Ôºç   City  ,   State  ,   US    GPA:   Summa cum Laude    Summa cum Laude Middle East Studies, Recipient of High departmental honors.        M.A  ,   Political Science   1989     Fordham University   Ôºç   City  ,   State  ,   USA    Graduated with GPA of 4.0.        Professional Affiliations     I have worked with NACE and NAACADA (Academic organizations). I constantly attend either in person (DC) or on-line meetings with a host of organizations that offer professional guidance and advice,       Skills     Academic adviser and analyst. Consultant with strong client focus, grant writing. Leadership skills in several venues, marketing strategies, office skills, sales, published and technical writer.       Additional Information      HONORS AND AWARDS Chapter Member of design team of Top National Award Winning Millennial Emotional Intelligence Assessment Product ""Education-In-Motion,"" HR Executive, 2006 Highest Professionalism,"" University of Charleston, 2002-2003 Outstanding Service Award 2001, New York University New York University Dean's Dissertation Fellowship 4      "
APPAREL,"         CEO / PRESIDENT       Executive Profile     Senior marketing executive experienced in the music, sports and entertainment industry with an ability to build market presence. Track record of accelerating growth by creating and executing integrated marketing and strategic marketing programs that improved visibility, sales, and account base. Product Development Social Media Marketing Strategic Marketing Planning Multi Media Marketing & Advertising - Print, Broadcast, Web / Internet Leadership/Team Building Brand Image Development & Management Promotions & PR Management Vendor & Sponsor Negotiations Market Research & Competitive Analysis        Skill Highlights          Product Development   Social Media Marketing   Strategic Marketing Planning  Multi Media Marketing & Advertising - Print, Broadcast, Web  Leadership/Team Building   Brand Image Development & Management  Promotions & PR Management  Vendor & Sponsor Negotiations  Market Research & Competitive Analysis               Core Accomplishments     Successfully developed products from the ground up to produce substantial revenue growth.  Launched successful marketing initiatives for new clothing lines with first year sales ranging between $1.8 M - $15M in sales   Collaborated and worked with record labels in accomplishing sales of over 100 M album and singles sold  Expert management capabilities include strategic planning, P& L accountability, budgeting and supervision.  Forged innovative partnerships with businesses, sports & music agents through joint-development alliances.  Highly profit-oriented; committed to increasing efficiency, and maximizing the contributions of each employee.  A record of success managing advertisement agencies, sports and music agents to achieve record success with marketing initiatives.   Achieving $10 M in retail sales for Artist ? rapper T.I's Akoo Brand during first year of business       Professional Experience     January 2011   to   Current     Company Name    City  ,   State    CEO / President        A full service branding / marketing consultant company who's goals and objectives are to achieve the highest standards possible in everything that we do.  We are committed to Our goals and priorities which are to offer a service that enable Our clients / brands the best opportunities to increase their business while simultaneously reaching their goals.  We approach all clients projects with a high level of competitive creativity and flair as well as to service Our clients at the highest professional level.         January 2011   to   Current     Company Name    City  ,   State    Creative Director/ Owner        Successfully developed products from the ground up to produce substantial revenue growth.  Launched successful marketing initiatives for new clothing lines & music album releases.  Expert management capabilities include strategic planning, P& L accountability, budgeting and supervision.  Forged innovative partnerships with businesses, sports & music agents through joint-development alliances.  Highly profit-oriented; committed to increasing efficiency, and maximizing the contributions of each employee.  A record of success managing advertisement agencies, sports and music agents to achieve record success with strategic marketing plans and initiatives Responsible for daily operations of company Implemented marketing strategies and special event planning for the clothing line.  Collaborated with marketing / public relations agencies to secure strategic partnerships with artist , record labels etc to secure product placement / endorsement opportunities for brand exposure Managed a national sales team of 8 ( 5 sales representatives 3 sales assistants) Negotiated advertising rates and placed advertising with prime print media outlets, websites and blogs Led all marketing efforts ensuring company consistently surpassed sales goals.  Collaborate with sales to build and execute effective retail marketing plans to build exposure at brick and mortar locations and popular on line retailers Liaison between manufacturing company and factories to insure proper manufacturing and distribution of the brand /product.         April 2009   to   June 2011     Company Name    City  ,   State    Executive Brand Consultant / Brand Manager        Kemistre 8 / Oved Apparel Group Provided marketing / strategic planning for Oved Apparel brand Akademiks , PRPS/PRPS Goods , Parish Nation , Born Fly Co Developed effective social media marketing campaigns for brands by developing partnerships with fashion/lifestyle bloggers , stylist & fashion editors.  Formed strategic partnerships with artist, managers, athletes & trendsetting personalities to secure product placement and/or endorsement opportunities to secure more exposure Collaborated with sales & retail partners to develop effective and strategic retail marketing plans to drive customer and sales traffic Researched & worked with design team on product development and trend analysis in planning collections for brands.         January 2004   to   August 2009     Company Name    City  ,   State    Vice President of Marketing        Provided marketing and business leadership focusing on industry verticals; Delivered immediate impact through successful strategic partnerships and vigorous market development exceeding projected sales of $8M, producing $15M.  Successfully oversaw and increased brand awareness for five brands including Akoo, & Play Cloths Personally secured a clothing deal for AKOO brand with actor and rap star T.I.  projected to produce 10M in sales in first year of business.  Manages the relationship with sports agents, athletes, artists, music and fashion executives to execute successful advertising and media projects.  Played a key role in identifying and developing new relationships and/or partnerships with notable business entities and community leaders.  Credited with being highly successful in accessing and negotiating local and national media opportunities.  Effectively assists sales with product placement recommendations and acquiring key influencer accounts leading to overall sales growth.  Develops tactical marketing plans to support overall system-wide sales plans.  Collaborated with Creative Director on trend analysis for collection.  Researched and worked with production / design team on product development and quality control issues.         January 2001   to   December 2004     Company Name    City  ,   State    Vice President of Marketing        Brand partnerships include famous artist and tastemakers  including MIA, Kid Sister, DJ Clue , JadaKiss ,Keyshia Cole & Allen Iverson , Developed and implemented marketing plans with a staff of 5 to develop brand awareness for the Akademiks Clothing Company which led to becoming the 3rd top selling urban clothing line in its first year.  Explored and followed-up on leads and marketing opportunities in across the country.  Researched and developed Co-op retail marketing programs with retailers nationwide.  Leveraged music, entertainment, and sports relationships to promote the Akademiks brand.  Identified and coordinated with notable fashion stylist to achieve strategic product placement opportunities.  Developed first major ad campaign for an urban collection featuring multi platinum artists JadaKiss, Fabolous, and DJ Clue Instrumental in projected first year sales of $9 million dollars Sponsor For major radio marketing convention The Mix Show Power Summit In South Beach , Miami          February 1998   to   July 2001     Company Name    City  ,   State    East Coast Dir. of Radio Marketing & Promotions        Accountable for securing radio play and exposure for all Interscope artist including JadaKiss, Eminem  Gwen Stefani  50 cent  Critical part the successful album sales of co-venture labels such as Ruff Ryder Ent. Shady Records , Aftermath Records & developing new artist/ label TDE & Kendrick Lamar   Instrumental in the album sales of various Interscope Records artist such as Dr. Dre,BEP ( Black Eyes Peas / Wil. I. AM , Fergie )  Created new revenue streams through co branding opportunities with other Lifestyle Brands.   Planned and implemented marketing and promotional strategies for artists and joint ventures to increase sales.   Increased airplay of Arista artists by creating relationships with Regional Directors of Promotion in each market.   Proposed various actions which lead to improving the health and profitability of the company.   Orchestrated domestic and international promotional radio tours for artists.   Conducted Sales research with retail outlets.   Maintained quarterly departmental budgets, financial statements, and a staff of 20 people.    Developed effective strategic marketing plans that contributed to platinum sales of all Interscope Records Artist  A&R Consulting : Effectively connecting writers and producers with artist and labels        March 1994   to   July 1998     Company Name    City  ,   State    Sr National Director of Marketing        Created innovative business solutions through applying leading-edge marketing plans, leading to record breaking record sales of various artists.  100 Million records sold worldwide) Played a critical part the successful album sales of co-venture labels such as Bad Boy and LaFace.  Spearhead strategic marketing plans to secure radio airplay on major radio outlets and formats  Managed nationwide college radio rep team ( 20 college reps nationwide) to secure exposure for artist at college radio and campuses  Instrumental in the album sales of various Arista artists including Whitney Houston, Tony Braxton, and Usher.  Planned and implemented marketing and promotional strategies for artists and joint ventures to increase sales.  Increased airplay of Arista artists by creating relationships with Regional Directors of Promotion in each market.  Proposed various actions which lead to improving the health and profitability of the company.  Orchestrated domestic and international promotional radio tours for artists.  Conducted Soundscan research with retail outlets.  Maintained quarterly departmental budgets, financial statements, and a staff of 20 people.  Developed effective strategic marketing plans that contributed to one of Arista's most successful years in the labels history ( $ 365 Million in one year ).          Education     1996     Binghamton University   City  ,   State  ,   Broome    Marketing / Business Admin   Bachelor of Science            Skills     advertising, branding / marketing, budgeting, budgets, business solutions, competitive, consultant, creativity, Creative Director, , communications, edge, event planning, fashion, financial statements, leadership, Design ,Director, marketing analysis ,operation management, marketing plans, marketing strategies, marketing, retail marketing , market development, negotiating,  multi media, product development, producing, profit, Promotion, public relations, quality control, radio, research, retail, selling, sales, sales plans, strategic, strategic marketing, social media marketing ,strategic planning, , supervision, trends, websites, event planning ,     "
APPAREL,"         LIGHT INDUSTRIAL MAINTENANCE / RESIDENTIAL           Professional Summary     Skilled Laborer who thrives independently or as a team member. Proactive in creating a safe and productive environment.   Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.       Core Qualifications          Results-oriented  Excel in customer service/sales  Territory Sales Experience  Client Relations  Creative Problem Solving       Project Management  Proficiency in Microsoft software  Computer proficient  Quick learner  Contract negotiation/review/drafting            Experience      Light Industrial maintenance / residential     May 2014   to   Current     Company Name   Ôºç   City  ,   State     Tested machinery, equipment and parts to identify any defects.  Disassembled broken and defective equipment to facilitate repair.  Reassembled equipment after completed repairs.  Assembled and maintained physical structures using hand and power tools.  Operated tools such as hoists and saws.  Routinely inspected machinery and equipment to diagnose malfunctions.  Used hand tools to replace defective equipment parts.  Performed pipe fabrication, installation and fitting according to proper specifications.  Inspected pipes and piping systems to assess their quality and condition.  Hoisted loads using slings, chains, shackles, hooks, cables and other rigging equipment.  Installed and replaced water heaters, drain pipes and water supply lines.  Cut and beveled piping using cutting torches, saws and threading machines.  Performed emergency on-call work hours during the evening, weekends and some holidays.  Installed and inspected new and existing plumbing lines up to 6 inches in diameter.           Operator     March 2014   to   May 2015     Company Name   Ôºç   City  ,   State      Simonton windows - vinyl window manufacturing.  Job description - raw material handling / cutting raw material / automated two point welding / bending vinyl shapes (trapezoid, octagon, hexagon, eyebrow, half-round) / assembly / automated two point corner cleaner.          Extrusion operator    January 2013   to   January 2014     Company Name   Ôºç   City  ,   State     Machine operation and maintenance  Weight and quality checks  Fork truck certified  Raw material handling  Finished product handling         CSR/Delivery/Warehouse    May 2012   to   August 2013     Company Name   Ôºç   City  ,   State      Job description - Dry Van delivery (IN, Ill) / loading & un-loading / customer service and sales / warehouse stocking.          Silicone coater press operation    June 2010   to   January 2011     Company Name   Ôºç   City  ,   State      Job description- Operation of silicon coater press.  Microsoft Excel - responsible for weight and dye checks - minor machine press maintenance - Fork truck.  Adjusted machine feed and speed if machine malfunctioned.  Changed equipment over to new product.  Started machine operations by inserting control instructions into control units.  Inspected finished products for quality and adherence to customer specifications.  Monitored and adjusted production processes or equipment for quality and productivity.  Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance  Worked with managers to implement the company's policies and goals.  Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.  Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.  Started up and shut down processing equipment.  Troubleshooted problems with equipment, devices or products.          Account manager/Csr sales    November 2009   to   May 2010     Company Name   Ôºç   City  ,   State      Software experience - Dashboard, EASE, System X, Express Pay,.  OMS, Atlas, Easy Scripter, Exchange Plus, Explorer.  Sales / residential account manager (southwest area)  Retention          Customer service / Sales representative    January 2006   to   November 2008     Company Name   Ôºç   City  ,   State      Account manager for $100,000.00 customer base.  Excelled in customer service and retention.  Production room and shipping, experience in Excel and Corel software          Director of Events    January 2006   to   January 2008     Company Name   Ôºç   City  ,   State      and Sales / Outside Sales / Community Relations Working with C.V.B.  and Sports Marketing agencies in all locations in accordance with events.  Selling of event sponsorships, including cold calling, and appointment.  Organization of all event activities, including sponsorship sales, merchandising, promotions, staffing, facility, setup and teardown, bracketing and working events.  Scheduling, and determining dates for events.  Planned and executed             Leasing Agent/Real Estate    January 2006   to   January 2008     Company Name   Ôºç   City  ,   State      Real Estate.  Leasing agent /  scheduling appointments for potential renters.  Determining move in / move out dates, collecting rent.  Customer service, general maintenance and upkeep.          Vinyl Window Manufacturing    January 2002   to   January 2006     Company Name   Ôºç   City  ,   State      Single hung assembly line / double hung assembly line / main frame assembly line.  Air tools, two and four point welders, two and four point edge cleaners.  Great teamwork.  Forklift warehouse experience.          Construction /Team crew lead    January 1999   to   January 2001     Company Name   Ôºç   City  ,   State      Roofing experience.  Siding , Framing.  Planned and executed residential roofing and siding jobs .  Built and disassembled scaffolds, bracing and barricades.  Cleaned all construction areas to avoid hazards.  Installed and repaired roofs, flashings and surfaces.  Removed old roofing materials in an efficient manner.  Mentored junior team members, providing guidance on proper techniques and safety.  Continually cleaned work areas and equipment.  Swept and cleaned roofs to prepare them for the application of new roofing materials.  Transported materials, tools and machines to installation sites.  Hoisted tar and roofing materials onto roofs.           Education      High School Diploma   :   General Studies  ,   1996    Terre Haute North   Ôºç   City  ,   State  ,   United States            Some College courses   :   Information Technology      Ivy Tech   Ôºç   City  ,   State  ,   United States     Intro to Microcomputers  Microsoft          Interests    Building custom PC's, softball, electronics, running, sports, carpentry, computer software.      Skills     assembly, cold calling, community relations, Corel software, customer service, delivery, edge, forklift, frame, framing, information technology, Explorer, Marketing, merchandising, Microcomputers, Microsoft Excel, Excel, Exchange, windows, octagon, Operating System, Outside Sales, press, Real Estate, Selling, Sales, Scheduling, shipping, staffing, System X, teamwork, welding    "
APPAREL,"         ENROLLED AGENT / TAX ACCOUNTANT / OFFICE MANAGER           Executive Profile     Dedicated professional with the accomplished ability to work independently and as a team member to successfully achieve project goals and objectives.        Skill Highlights          Enrolled Agent (EA)  Proficient in Microsoft Office  Valued team player  Account reconciliation expert  QuickBooks  UltraTax      Effective time management  Strong organizational skills  Advanced computer proficiency (PC and Mac)  VA Notary Public  Microsoft Office Professional            Core Accomplishments     Employee Management   Liaised with HR department to establish employee benefits, training, payroll and termination procedures.   Accounting Reviews   Conducted detailed technical and analytical review of federal/state corporate, partnership, LLC's, Non-Profit, Gift, and Fidicuary tax returns, and quarterly estimates prepared by associates.        Professional Experience      Enrolled Agent / Tax Accountant / Office Manager    May 2006   to   May 2015     Company Name   Ôºç   City  ,   State      Playing a main role in preparing tax resolution settlement actions for the firm  Reviewing office files to make sure that all the documentation provided are accurate  Analyzing the information to proceed with the tax resolution  Making negotiations before preparing final settlement documentation and amount  Prepares Corporate, Individual, Partnership, Gift, Non-Profit, LLC's, and Fiduciary Tax Returns  Managed accounts payable, accounts receivable, and payroll departments          Compliance Officer/Processing Manager/HR Manager    January 2005   to   May 2006     Company Name   Ôºç   City  ,   State      Compliance files to close out, Closing dept., Process loans and supervise other processors, A/P, A/R, Payroll, and Accounting          Team Coach    July 2003   to   December 2004     Company Name   Ôºç   City  ,   State      Gymnastics instructor          Vice President of Sales / Office Manager / Legal Department    May 2003   to   December 2004     Company Name   Ôºç   City  ,   State      Sales Leads, Signing of Contracts, Meeting with all clients  Sending out sub-contractors on daily        Jobs, payroll, A/P, A/R, manage City contracts, and Small Claims trials          Legal Secretary / Administrative Assistant    November 2002   to   May 2003     Company Name   Ôºç   City  ,   State      Screen calls for potential cases, trained data entry personnel, managed Personal Injury case files from initial intake to demand, prepared demand packages, answered Interrogatories, conducted legal research, accounts receivable, account payable, and payroll          Receptionist / Administrative Assistant    July 2002   to   November 2002     Company Name   Ôºç   City  ,   State      Answered mutable phone lines, typed up subcontracts, proposals  Purchase orders, submittals, transmittals, helped on bids for projects  Mail receivables, mail payables, filing, order quotes          Real Estate Legal Assistant    November 2001   to   July 2002     Company Name   Ôºç   City  ,   State      Post closings, legal assistant  Disbursements, opening & closing files, typing HUD-1's (settlement s tatements) ordering searches, surveys & title binders, getting payoffs   Coordinating with brokers, investors, & loan officers          Administrative Assistant    August 2001   to   November 2001     Company Name   Ôºç   City  ,   State      Working under Divaris Real Estate, Responsible for secretarial advance work, receptionist, and interfaced Extensively with various, prestigious companies such as Advantage Mortgage, Progressive Nursing, Nortel Networks, Mericom, and J.¬† Hoskins Law Office.           Accountant    August 2000   to   August 2001     Company Name   Ôºç   City  ,   State      A/P and¬† A/R and Payroll Clerk: Solely responsible for all bookkeeping, Accounting and executive administrative support for a specialty ship Service contracting firm employing 450 multi-functional tradesmen and Support personnel   Interfaced extensively with various prestigious Contractors such as Coastal Coatings, Bay Metals & Fabrications, States Roofing, NORSHIPCO, and Colonna's Shipyard.          Collections Representative    April 2000   to   August 2000     Company Name   Ôºç   City  ,   State      Called cardholders and collected credit Card debts  Top Performer          Sales Merchandiser    April 2000   to   August 2000     Company Name   Ôºç   City  ,   State      Merchandising and customer service representative at a high-end women's fashions retailer in the renowned MacArthur Center Mall  Top sales merchandiser          Store Manager    January 1997   to   November 1999     Company Name   Ôºç   City  ,   State      Supervising sales associates, opening and closing of management and bank deposits, selection and fall fashion lines, supervision of inventory control and checkout.  Gained Hands-on statistical / financial report experience in generation, bank reconciliation's, and other store office administration functions.  Responsibilities included hiring, training, scheduling, and store, cash ordering of summer merchandising, housekeeping, functions, and customer service.          Assistant Store Manager    April 1996   to   April 2000     Company Name   Ôºç   City  ,   State      In charge of opening and closing store, bank deposits, vendor liaison, replenishment stock ordering, expense monitoring/ control, implementation of new store sets, and modification of known loss reports, training of all cashiers and associates, payroll, cash drawer reconciliation, etc.  Highlights:  Started as a cashier and promoted to service assistant in two months and assistant manager in one year for outstanding performance.  Won various sales and donations awards during tenure.          Education      High School Diploma   :   Business and Marketing  ,   1997    Ocean Lakes High School   Ôºç   City  ,   State      Attended Professional Marketing and Management Seminars          Accounting and Business  ,   2004    University of Phoenix   Ôºç   City  ,   State              Skills    Accountant Management, Client Relations, Computer Proficiency, Organizational Skills      Additional Information      Honor 2nd Place Winner of the DECCA State Marketing Conference Award (1997)
  Active Volunteer in the local community     "
ENGINEERING,"         ENGINEERING TECHNICIAN           Highlights        PC Operating Systems, Microsoft Office, Outlook, Internet              Experience      Company Name    City  ,   State    Engineering Technician   01/2014   to   Current       Analyze documentation to ensure production accuracy.  Use MS Excel and PowerPoint to create presentations and spreadsheets.  Engage engineering to resolve production issues.  Create and maintain production training certifications.  Generate training matrix to determine and eliminate training gaps.  Conduct weekly safety audits to reduce accidents and ensure safe workplace.  Use Oracle to track material transactions, verify vendor and material information, and print transfer orders.  Point of contact for Vendor, OSSR, PM, Buyer, Planner and Manager for many part issues.  Initiate stock purge of suspected discrepant material and coordinate the inspection and disposition of the material.  Manage weekly MRB meetings and provide weekly DMR disposition metrics.  Work with suppliers to resolve issues with parts found on the manufacturing floor.  Effectively manage all DMR/RTS material initiated by test, remotes and build activities.  Support the ""TXZ cover recycle"" effort through SR initiation and material preparation for shipment to Japan.          Company Name    City  ,   State    Consultant   12/2012         Analyzed and determined factors affecting networking needs including hardware and attenuation/interference.  Set up dual network infrastructure utilizing both wired and wireless routers.  Austin Free-Net									Dec 2012.  Assist in the design of deployment server for the distribution of updates to various computer labs.          Company Name    City  ,   State    Engineering Technician   01/2011   to   12/2013       Maintain documentation and records.  Analyze documentation to ensure production accuracy.  Managed incoming product and shipping process.  Assist Manufacturing Engineering team on new product production and quality procedures.  Review production orders and provide updates to ensure production accuracy.          Company Name    City  ,   State    Manufacturing Lead   07/2004   to   12/2010       Analyzed production orders and schedules to ascertain types, quantities and specifications.  Planned production operations, establishing priorities and sequences.  Utilized Microsoft Office to document and update status reports.  Analyzed production reports and resolved operational and manufacturing problems to ensure scheduling needs.  Provided training, supervision and logistics coordination.  Maintain training certification and documentation.  Aligned internal resources to achieve on-time and budget performance objectives.  Analyzed reports and consulted with quality, management, and engineering personnel to solve problems.  Interface with customer to monitor project progress and cost.  Assisted in administration of software database.  Installation of network systems.  Assisted in implementing production software in a high volume manufacturing environment.  Coordinate product transition and support team.          Education        Business Administration   2019     University of Phoenix	Texas          Business Administration        Professional Affiliations    Information Systems Security Association (ISSA)      Skills    budget, hardware, network systems, database, Dec, documentation, inspection, logistics, meetings, MS Excel, Microsoft Office, Outlook, PowerPoint, network, networking, Operating Systems, Oracle, personnel, presentations, progress, quality, Maintain documentation, routers, safety, scheduling, shipping, spreadsheets, supervision   "
ENGINEERING,"         ENGINEERING ASSISTANT       Summary     Knowledgeable Engineering Superintendent well-versed in supporting projects and managing related documentation. First-rate multitasker, problem-solver and organizer with methodical and thorough approach. Proficient in power Points and Word Documents.       Skills          Administrative support  AP  Critical thinking  Doors  Engineer  Senior Management  Forms  Functional  Leadership  Machinery  Navy  Oil  Organizational  Pearl  Personnel  Personnel management  Pick  Problem solving      Progress  Project management  Proposals  Quality assurance  Repairs  Reporting  Requirement  Switches  Time management  Troubles  Technical review  Blueprint understanding  Project support  Document control  Engineering operational functions  SharePoint  Manufacturing systems integration  Team management            Experience     01/2019   to    Current      Engineering Assistant    Company Name    Ôºç    City  ,   State        Annual Salary: 60,468 USD Hours per week: 40+ Series: 0802 Pay Grade: E-7, I'm currently an Engineering professional with 20 years of experience in the Department of Navy.  Continually providing technical expertise to twelve ships stationed throughout the waterfront.  I also provide technical expertise to visiting ships.  I have trained and assisted well over 60 junior and senior enlisted and commissioned officers in problem solving, management and equipment repairs throughout the water front.  I primarily responsible for maintenance and training for the homeported surface ships in Joint Base Pearl Harbor Hickam (JBPHH) Hawaii operational area.  No ship has ever missed a mission requirement while I'm serving in this position and preparing the multiple ships for forward deployed fleet operations.  Also providing administrative support to the family members of our sailors that fall under our command.  I am an Electrical superintendent and responsible for, operating, repairs, and performing organizational and intermediate maintenance on electrical components of integrated bridge control Systems, gas turbine engines, main propulsion machinery, auxiliary equipments, prolusion control systems, assigned electrical and electronic circuitry up to the printed circuit, and alarm and warning circuitry.  Adjust indicating micro switches; determines fuel tank level; dispose of Hazardous Material (HAZMAT); document meter readings; inspects fluid samples; inspect HAZMAT storage areas; maintain air compressors, air systems, alarm and indicating systems, Alarm and Monitoring Systems (AMS), automatic control valves, automatic electronic controls, Auxiliary Control Console (ACC), bell and data logger, blow-in doors, bus transfer switches, cannon plugs, console cooling fan components, console filters, Damage Control Console (DCC), demister pads, detector components, electrically operated valves, Electric Plant Control Console (EPCC), electrical controllers, electrical motors, electrical relays, fuel oil coalesces, fuel oil systems, halon systems, hydraulic systems, indicating relays, intake louver hatches, lever control components, Light Emitting Diode (LED) circuits, and Local Operating Panel (LOP); maintains Gas Turbine (GT) compressor sections, engine components, fuel system components, fuel systems, generators, generators assembly components, inlet and exhaust systems components, lube oil systems, module components, power turbine components, and water wash systems; operates Gas Turbine (GT) engines and generator sets remotely and locally; operates lube oil systems, jacking gears, Local Operating Panels (LOP), lube oil service systems, seawater cooling pumps, main switchboards, waste oil systems; and Ships Control Console (SCC); perform Gas Turbine (GT) engine components functional checks, pre-operational and engine support systems alignment checks, and generator sets pre-operational and support system alignment checks; replaces automatic control valves and frequency regulator components; and tests electrical transformers, equipment vibration sensors and ships service air systems.  Adjusts Auxiliary Control Console (ACC), frequency regulators, Fuel Systems Control Console (FSCC) and voltage regulators; approves repair and quality assurance forms; maintains Controllable Pitch Propeller (CPP), Controllable Reversible Pitch (CRP) systems, converter and inverter components, electronic enclosures, Fuel Systems Control Console (FSCC), indicating micro switches, pre-wired board and print circuit board components, salinity cells, and torsion meters; operates and maintains Propulsion and Auxiliary Control Console (PACC) and Propulsion Control Console (PCC); prepare equipment calibrations schedules and repair quality assurance forms; review automated alarm data logs, engineering and equipment degradations, repair quality assurance forms, and ship-to-shore.  Maintenance progress reports; test and troubleshoot Auxiliary Control Console (ACC), converter and inverter components, and indicating micro switches; test frequency regulators, hydraulic system components, and voltage regulators.  Update Engineer's bell logs; reviews engineering and equipment degradations; provides technical administration, leadership, project management and communications to gas turbine systems technicians.  I support twelve different federal assets throughout the waterfront.  To effectively manage assets and personnel located throughout the waterfront.  I used my highly developed critical thinking skills, personnel management skills, and efficient time management skills.  I have successfully deployed those skills which has aided in my ability to deliver uninterrupted services from the multiple assets allowing the Department of the Navy to utilize each asset at their discretion without delay.  I routinely seek out professional development to continue to hone these skills.  I am proficient at selecting the appropriate means, methods, funding source, and personnel to maintain all assets and early detection of any and all faults that would delay any mission requirements.  I can appropriately pick the correct funding vehicle for future maintenance actions which includes major projects, modernization projects, sustainment projects, and recurring maintenance assignments.  Most of my current work assignments are highly time sensitive due to the continuous operational requirements.  I am fully capable of meeting deadlines, working within rigid timeframes, gauging progress by using quantifiable measures and milestones.  Fully capable of reporting progress to all Senior Management.  I have been tasked with being the subject matter expert when developing modernization project's scope of work.  I am also the subject matter expert for sustainment projects and have assisted in the development of those requests for proposals.         06/2014   to   12/2018     Electrical Superintendent    Company Name    Ôºç    City  ,   State        USS JOHN PAUL JONES DDG 53) Unit 100158 BOX 1 FPO AP 96669-1271 Joint Base Pearl Harbor Hickam, Hawaii United States, Annual Salary: 60,468 USD Hours per week: 40+ Series: 0802 Pay Grade: E-7,  Oversaw master project scheduling, as well as plans for specific materials and work assignments required to complete each job.  Performed with efficiency and quality while installing and repairing electrical projects.  Provided empowering leadership to ensure positive production outcomes and consistent team morale.  Checked compliance and quality of all work performed.  Kept team members and worksites in compliance with safety standards.  Developed improved training protocols in alignment with company goals.  Monitored compliance with local and state codes and job specifications to deliver superior quality.  Resolved production challenge including supply shortages and inclement weather delays.  Initiated updated drawing package to increase manufacturing productivity.  Supported, advised and mentored all levels of personnel.  Followed electrical code manuals to install and repair electrical systems.  Provided technical supervision and support to Instrumentation and Electrical (I&E) supervisors, Instrument and electrical planners, and contract personnel.  Took ownership of electrical crew schedule, developing short- and long-term look-ahead schedules to align with execution plans.         10/2007   to   11/2010     Engineering Assistant    Company Name    Ôºç    City  ,   State        Annual Salary: 45,000 USD Hours per year: 40+ Series: 0802 Pay Grade: E-5 through E-6, USS PORT ROYAL CG 73) FPO AP 96675-1193 Joint Base Pearl Harbor Hickam, Hawaii United States.  Supported, advised and mentored all levels of personnel.  Enforced safety regulations and penalized workers for not following work safety agreements.  Reviewed and monitored cost and man-hour budget for installation process to develop staff facilities, equipment and tool requirement plan.  Functioned as crew leader, overseeing work of lower-level licensed electricians and trade helpers.  Followed electrical code manuals to install and repair electrical systems.  Obtained proper permits to carry out electrical work on facility and construction projects.  Generated highly productive cycle times for labor, equipment and materials, identifying and evaluating job cost reduction strategies.  Provided technical supervision and support to Instrumentation and Electrical (I&E) supervisors, Instrument and electrical planners, and contract personnel.  Took ownership of electrical crew schedule, developing short- and long-term look-ahead schedules to align with execution plans.  Meticulously tested installations to check continuity of circuits, and compatibility and safety of components using test equipment such as ohmmeter, amp meter, voltmeter, and oscilloscope.  Delivered positive reinforcement and constructive criticism for employee work efforts.  Investigated accidents and injuries, preparing reports on findings.  Coordinated efficient maintenance schedules to keep systems running at peak levels.  Researched and provided timely resolution to service discrepancies.  Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.  Established and enforced clear safety policies to protect workers from injury.  Monitored employee work levels and optimized performance with strategic approaches.  Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.         10/2002   to   09/2007     Electrical Apprentice    Company Name    Ôºç    City  ,   State        Annual Salary: 35,000 USD Hours per week: 40+ Series: 0802 Pay Grade: E-1 through E-5.  Listened to directives of senior electrical professionals to complete efficient tasks.  Completed semi-skilled and skilled work under supervision of fully qualified supervisors.  Maintained organization, cleanliness and safety in all work areas.  Gathered required tools and equipment for each task to increase efficiency.  Promoted workplace safety and reported any potential hazards quickly to Work Center Supervisor.  Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function.  Reviewed blueprints and electrical schematics to perform tasks to specifications.  Put in new new electrical components, fixtures and motors.  Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.  Inspected existing wiring to identify problems such as short circuits.  Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs.  Followed all relevant electrical and building codes for each job.  Set up equipment and configured settings for optimal performance.  Demonstrated strong foundation of safety knowledge and implemented industry best practices.  Built controllers and panels to complete system installations.          Education and Training     09/2000     GED      State of Ohio   Ôºç   City               02/2002     MILITARY TRAINING:  :   Identify Basic Engineering    NAVY COURSE: A-651-0118, Engineering Common Core   Ôºç   City               03/2002     NV-1704-0420  :   Basic Propulsion Equipment    NAVY COURSE: A-651-0120, Engineering Mechanical    Ôºç   City               05/2002     NAVY COURSE: A-652-0298,  :   Gas Turbine Mechanical/Electrical A School    NAVY COURSE: A-652-0298, Gas Turbine Mechanical   Ôºç   City               08/2002     NV-1715-1793  :   NAVY COURSE: A-651-0119,    NAVY COURSE: A-651-0119, Engineering Electrical    Ôºç   City               08/2003     A-652-0240, SHIPBD GAGE CAL  :   NAVY TRAINING HISTORY COURSE: A-652-0240)    NAVY COURSE: A-652-0240, SHIPBD GAGE CAL   Ôºç   City               09/2009     NAVY COURSE: A-495-0018,  :   SHIPBOARD FIREFIGHTING    NAVY COURSE: A-495-0018, SHIPBOARD FIREFIGHTING   Ôºç   City               02/2010     NAVY COURSE: A-652-0188,  :   Waste Heat Boilers    NAVY COURSE: A-652-0188, WH BW/FW T&T CERT   Ôºç   City               01/2011     NAVY COURSE: A-012-0077,  :   Class Facilitator     Instructional Delivery Continuum     Ôºç   City               02/2015     NAVY COURSE: G-651-0613,  :   MACHINERY CONTROL SYSTEM    NAVY COURSE: G-651-0613, MACHINERY CONTROL SYSTEM   Ôºç   City               02/2019     NAVY COURSE: J-500-0029,  :   Marine Maintenance And Ship Repair    3-M System Coordinator/Inspector   Ôºç   City             "
ENGINEERING,"         ENGINEERING MANAGER       Profile     Dedicated Engineering Manager with excellent technical, analytical and communication skills demonstrated by over 25 years of experience.       Skills          Windows XP Professional (Word Excel and Outlook) and Internet.       Project management  Process improvement            Accomplishments      Testing, Evaluation and Analysis: ¬†   Tested equipment to ensure compliance.  Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment.    Project Management ¬†   Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints.         Professional Experience      Engineering Manager   11/2010   to   02/2016     Company Name   City  ,   State       Directed the installation, testing, operation, maintenance, and repairs of equipment.  Trained mechanics on standard operating procedures and coordinate preventive maintenance programs.  Responsible for remodeling  projects, making detailed plans to accomplish goals and direct the integration of technical activities.  Worked closely with management, front desk, food & beverage, security, and housekeeping staff  in regards to room and common areas activities and issues.  Responsible for safety, health, fire, and emergency systems to comply with municipal and federal regulations.  Managed numerous projects simultaneously within budgetary restrictions.  Prepared accurate specifications for purchase of materials and equipment for  purchasing department.  Collaborated with the Director of Engineering regarding design parameters for  projects.  Resolved part and assembly discrepancies.          Assistant Superintendent   04/2003   to   10/2010     Company Name   City  ,   State       Responsible for the maintenance and repairs of 600 residential units.  Assisted the Superintendent in maintaining the physical integrity of the building.  Involved in ensuring a safe, secure and comfortable living environment for residents.  Handled the daily building inspections for damages and cleanliness.  Performed electrical and plumbing work as needed.  Conducted preventive maintenance of low-pressure oil boiler and ancillary equipment.  Supervised a staff of nine (doormen and porters) in the evenings.  Repaired or replaced defective equipment, components or wiring of window air conditioning units and 3-tons systems.  Prepared estimates for work orders and request material required to complete jobs.  Ensured that adequate supplies are in stock for emergency repairs and preventive maintenance.  Completed daily reports of work performed, problems, unusual occurrences, materials expended for billing and recordkeeping purposes.          Suite Attendant   12/1994   to   03/2003     Company Name   City  ,   State       Served eighty-nine luxury suites during Knicks, Rangers, concerts, circus and private events.  Acted as the liaison between Madison Square Garden Club Suites Service Department and guests.  Assisted in the coordination of corporate parties.          Assistant Superintendent   10/1990   to   09/2000     Company Name   City  ,   State       Assisted in the maintenance of 47 residential units.  Repaired all physical damages to apartments.  Responsible for conducting all plumbing and electrical wiring.          Education and Training      Type your own     2016       Trade School     Coursework in [Course Name]         Languages    Fluent in Spanish        Skills     Billing, blueprints, carpentry, detail-oriented, electrical wiring, engineer, HVAC, materials, Excel, Outlook, window, Windows XP, Word, Oil, painting, Plumbing, read, repairs, safety, Soldering, Fluent in Spanish, Welding, wiring    "
ENGINEERING,"         ENGINEERING INTERN         Professional Summary     A Computer Science junior at Lynchburg College with the understanding and problem solving to work my way through any situation.  Using the life skills I learned while I attained my Eagle Scout rank, the highest in boy scouts and only given to a very small percentage of scouts.           Experience      Company Name     June 2015   to   August 2015     Engineering Intern           Designed and worked with building information modeling (BIM) in AutoCAD MEP throughout the entire work-cycle under extreme time crunches.  Creating functional ethernet, pneumatic, and electronic controls for a confidential client.  Assisted with installation of a pneumatic controls system for a large and confidential development outside of Charlottesville, VA.  Worked in the field at Indian Head Military Base, MD collecting outfall locations for later analysis and reduction.          Company Name     June 2014   to   August 2014     Engineering Intern           Created and edited AutoCAD drawings for the US State Department, Arlington National Cemetery, and Jefferson Island, MD.  Using Autodesk Inventor, recreated the company's patented Reverse Osmosis Multi Element Module (ROMEM) with a high level of detail, as well as rendering numerous images using Autodesk Showcase.  Researched, Acquired, Built, and Configured an Enterprise Server to replace the firm's antiquated system.  Specifications: Intel Xeon E5-2620 @ 2.0 GHz, Processor MSI X79A-GD45 Plus, Motherboard Windows Server 2012, OS 8x 8 Gb G.Skill Ripjaws Z series 240-pin DDR3, RAM 3x Seagate Barracuda 2 Tb SATA 6.0 Gb/s 3.5"", Internal hard drive Seagate Barracuda 3 Tb SATA 6.0 Gb/s 3.5"", Internal hard drive Cooler Master V8 GTS, CPU cooler Wiring and testing for VAV (Variable Air Velocity) boxes and installation of Intelligent Room Sensors for Sprint, Reston Va.  Researched and acquired numerous technical items to help improve the company's efficiency.  Assisted in acquiring and connecting an Industrial Wireless Network Bridge to connect the company headquarters network to a new remote office building network.          Company Name     July 2012   to   January 2014       Insider responsible for taking customers for orders and resolving problems they had experienced with Papa Johns.  Tossed and made pizzas to the customer's specifications.  Helped manage a small number of employees to create a friendly and efficient working environment.  Software C++ Autodesk Inventor, AutoCAD (2009,12,15,16), 3Ds Max, Python.          Education      Lynchburg College     2017       Data Structures & Analysis in C++ and Python
*Mathematical Theory in Computer Science  :   Computer Science/ Minor Sports Management Micro and Macro Economics    Computer Science/ Minor Sports Management Micro and Macro Economics        Oakton High School     2013       Diploma  :   Engineering/STEM Award    Engineering/STEM Award          Interests    Sports          2011- Present Lynchburg College Club Lacrosse 3x High School Varsity Lacrosse High School Varsity Football Community Service/ Volunteer Virginia 10 mile Walk/Run							 October 2013 Manned Drink station and cheered on runners at half way point Eagle Scout project							   December 2012 This project was what I had planned, managed, and executed to receive my Eagle Scout rank.  My project was a community food drive that involved setting up a collection center, sending out flyers, as well as placing them door-to-door.  The collection of food came to be just around two tons of food for the Community of Faith United Methodist Church. Stop Hunger Now								 	2011 Made packaged meals to send to those in need, sent to Haiti Assistance League of Northern Virginia¬©          2008-2011 Assisted in volunteer work to aid local assault victims by transporting supplies and materials bought or made by the volunteers. Achievements BSA Eagle Scout (BSAs Highest Rank)          March 2009-December 2013       Personal Information    Less than 2% of boys that enter Boy Scouting program achieve the rank of Eagle Scout.  Requirements to obtain the rank include earning at least 21 merit badges, each involving different skills where some may take months to complete.  Also continually demonstrating Scout Spirit through the Boy Scout Oath and Law, service, and leadership. This includes an extensive service project that the Scout plans, organizes, leads, and manages.
*I have received multiple honors and awards in sports.  Ranging from being captain of my lacrosse teams to      Additional Information      HTML Java Programming Activities Sports          2011- Present Lynchburg College Club Lacrosse 3x High School Varsity Lacrosse High School Varsity Football Community Service/ Volunteer Virginia 10 mile Walk/Run							 October 2013 Manned Drink station and cheered on runners at half way point Eagle Scout project							   December 2012 This project was what I had planned, managed, and executed to receive my Eagle Scout rank.  My project was a community food drive that involved setting up a collection center, sending out flyers, as well as placing them door-to-door.  The collection of food came to be just around two tons of food for the Community of Faith United Methodist Church. Stop Hunger Now								 	2011 Made packaged meals to send to those in need, sent to Haiti Assistance League of Northern Virginia¬©          2008-2011 Assisted in volunteer work to aid local assault victims by transporting supplies and materials bought or made by the volunteers. Achievements BSA Eagle Scout (BSAs Highest Rank)          March 2009-December 2013 Less than 2% of boys that enter Boy Scouting program achieve the rank of Eagle Scout.  Requirements to obtain the rank include earning at least 21 merit badges, each involving different skills where some may take months to complete.  Also continually demonstrating Scout Spirit through the Boy Scout Oath and Law, service, and leadership. This includes an extensive service project that the Scout plans, organizes, leads, and manages. I have received multiple honors and awards in sports.  Ranging from being captain of my lacrosse teams to         Skills     Proficiency in C++, AutoCAD, AutoCAD Inventor, Python, Linux, Xcode, Visual Basic, MS Word, MS Powerpoint, Programming in MS Excel    "
ENGINEERING,"         ENGINEERING TECHNICIAN         Summary     To obtain a position in the field of civil engineering technician where I can apply and impart the knowledge I have gained through experience and college, as well as to acquire new insight through experience and application.         Accomplishments      Home Improvement Projects.  Outdoor Sports such as golfing, hunting, and fishing.        Experience      Company Name     August 2007   to   Current     Engineering Technician   City  ,   State      Design/Drafting - Design of various capital improvement projects including reconstruction, patching, HMA resurfacing, sewer lining/repair, durable pavement markings, and sidewalk repair.  Responsibilities include providing an accurate and complete set of plans that are drawn to a city drafting standard.  Drafting software used Microstation and GeoPak.  Storm Water Utility Assessment - Review of development within the city to determine the assessment fee based on the amount of impervious area on the site.  Responsibilities include measurement of impervious area and assessment of fee.  Software used ArcView and Microsoft Access.  Surveying - Surveying duties include TOPO graphic surveys for capital improvement projects and survey of city infrastructure and utilities to provide accurate base map drawings.  Responsibilities include performing surveying computations and processing data.  Surveying equipment used Trimble GPS and Topcon Total Station.  File Maintenance - Maintain accurate base map drawings of subdivisions, right of way parcels, easements, storm sewer, sanitary sewer, fiber optic, and street centerlines.  Responsibilities include adding assets as development progresses and correction of existing assets as survey data is collected.  Software used ArcView and CrateGraph.          Company Name     April 2006   to   August 2007     Senior Engineering Technician   City  ,   State      Surveying duties included TOPO graphic surveys, land surveys, and construction surveys.  Responsibilities include performing surveying computations, processing data, and review of subdivision plats.  Surveying equipment used Ashtec GPS and Trimble 5600 Total Station.  Construction Inspection - Projects I overseen included asphalt resurfacing, street reconstruction, curb reconstruction, storm sewer and sanitary sewer reconstruction and repairs, construction of new subdivisions, and drainage way construction.  Responsibilities included keeping daily records, measuring quantities, insuring compliance with plans and specifications.  Design/Drafting - Design of a street reconstruction project that included street widening, storm sewer reconstruction, sanitary sewer reconstruction, and water main reconstruction.  I have also designed several storm sewer projects.  Responsibilities included performing drainage calculations, sizing storm sewer and sanitary sewer pipe, meeting design criteria and writing specifications for project.  I have also drafted many survey plats and section corner certificates.  Drafting software used AutoCad and Eagle Point.          Company Name     May 1998   to   April 2006     Engineering Technician   City  ,   State      Surveying - Over 7 years of surveying experience including land surveys, TOPO graphic surveys, and construction surveys.  Responsibilities include performing surveying computations, processing data, drafting, and supervision of survey crew.  Surveying equipment used Trimble GPS and Geodimeter total station.  Environmental Sampling - Over 6 years of sampling at 7 different sites.  Responsibilities include sampling of water and soil, maintenance of bioslurp remediation system, and completion of chain of custodies and other required paperwork.  Construction Inspection - Over 3 years of construction inspection experience including bridge, bike trail, street, and airport runway, both asphalt and concrete.  Responsibilities include keeping daily records, measuring quantities, insuring compliance with plans and specifications.  Stream Gauging - Over 2 years of stream gauging on 4 different river basins, including the Iowa, Des Moines, Raccoon, and Cedar rivers.  Drafting - Over 2 years of drafting experience including assisting a lead drafts person on street improvement projects, plat of surveys, and corner certificate drawings.  Drafting software used Microstation.          Education      University of Northern Iowa     May 2004       BS  :   Construction Management    City  ,   State      Construction Management        Hawkeye Community College     May 1998       AAS  :   Civil and Construction Engineering Technology    City  ,   State      Civil and Construction Engineering Technology        Skills    ArcView, AutoCad, Drafting, GPS, graphic, Inspection, Microsoft Access, Microstation, File Maintenance, repairs, supervision, surveys, utilities   "
ENGINEERING,"         TEST ENGINEERING       Profile    I am seeking the challenging position with a technology company that will allow me to apply and enhance my skills of being Test Engineer to their fullest potential. Possessing over 10 years of experience in the electronics manufacturing and test engineering environment can bring high level of responsibility and technical role in your company. In addition, I am eager to contribute my creativity and hard work towards the success of your company and to the growth of the fast developing field.      Areas of Expertise          Digital/Analog and RF Circuits Design Techniques and Troubleshooting, used Agilent E5061B-3L5 LF-RF Network Analyzer for troubleshooting  Proficient with circuit board and microscope soldering skills and rework  Interpret in reading schematic diagram for AC/DC circuits  View Expert CAD Design software operating experience  TEXMAC Flying probe 9000 series program experience  Agilent 83480A Digital Communication Analyzer operating experience  Employment Hands on Computer Skills  Python Scripting for test automation  Solaris 10 OS, Linux Mandrake and Red Hat OS Configuration  SQL Server Configuration  UNIX Script & Shell Programming  Networking Essentials  Networking Cabling Cat5e, Cat6 and Fiber Optic  TCP/IP and OSI Layers Knowledge  Windows XP Pro-Win 7 Mac OS X Leopard  PC Hardware Installation PC Troubleshooting  PC Software Installation Routers and Switches  Cable Modems Experience  Network Subnetting, routing and addressing              Professional Experience      Test Engineering     Feb 2006   to   Current      Company Name   Ôºç   City  ,   State     Perform component debugging on the complex android mobile technology products with Android Debug commands.  Bring up ongoing reliability lab for the android device compliance testing that includes tumble test, drop test, button cycling test, thermal testing and humidity environment testing.  Troubleshoot and perform final root cause failure analysis on the component level for Riverbed Steelhead, Sturgeons, and Interceptors WAN optimization hardware appliances.  Responsible to perform functional test and system level validation, Report directly to the customer's quality engineering department with final failure analysis data results on RMA/FA systems.  Manage RMA returns and process orders.  Perform incoming quality check on the RMA systems.  Upgrade firmware or software if required.  Use test equipment tools Digital/Analog meters, Signal Generators, Oscilloscope Tektronix TDS 3052, Fluke 26III True RMS MM meter to find root cause on the electrical circuits.  TestExpert CAD for signal view.  Directly work with customer's engineers to resolve all test related issues and act as primary technical customer interface.  Prepare and develop test process procedures and disseminate test-engineering standards for developed test systems.  Measure and control test debug WIP.  Stay abreast of technology trends.  Design, develop, maintain test procedures, and tester software for electronic circuit board production.  Support junior technicians with failure analysis, tester debugging, reduction of intermittent failures.  Review test equipment designs, data and RMA issues with customers regularly.  Support backend production floor with BOM breakdown for Intel X-86 server platform, Created Visual Aids.  work instructions for assemblies from frontend to backend.  Properly implement ECO, ECN, Deviations, SPIs and ETN rework on the production floor.  Design barcode labels with loftware design software for assemblies and subassemblies.  Create MES routes for the assemblies and controlled process verification in the MES system.  Bronze Six Sigma certified.  Participate in Lean manufacturing eg.  The 5S's, Kaizen Blitz or Events, QRQC, Workflow Analysis, Layouts & workcell design, Kanban, Simulated continuous flow, De-bottlenecking, Takt Time and other process related improvements, FPY reports for test matrix, Test Debug WIP reports.  Applied Lean Six Sigma methodologies to improve production process.  Work with Test and Manufacturing engineering departments for DFT and developed test programs.  Extensive experience in NPI environment and NPI process improvements, customer's NPI projects portfolio includes McAfee, Riverbed, HP, Silverspring networks, NEC, Cisco, Pocketfinder, Sunpower & Sable networks.  Traveled domestic and overseas to coach diagnostic technicians for new customers and existing customer product lines.         Integration System Engineer     Jul 2005   to   Feb 2006      Company Name   Ôºç   City  ,   State     Responsible to create proposals, design Security Access Control, CCTV Surveillance System and Alarm Systems for Government, Commercial, and Residential customers.  Provided Technical Support to Field Technicians and customers.  Install GPS tracking devices on fleet vehicles.         Lab Technician     Apr 2003   to   Jul 2005      Company Name   Ôºç   City  ,   State     Work directly with the company's Vice President of engineering on the development of alarm verification VIT system.  Support development of new production and R&D engineering department overseas with BOM breakdown, Visual Aids, Schematics improvements and US FCC compliance requirements.  Daily job duties included test and Troubleshoot CCTV Security products.  Performed electrical conformance testing with Agilent 83480A Digital Communication Analyzer.  Introduce new product lines to the customer and marketing department.  Provided Technical Support on all company products on phone and via email.         Test Technician III     Jan 2002   to   Mar 2003      Company Name   Ôºç   City  ,   State     Test and troubleshoot flat touch screens and report daily test reports to engineering department.  Trained new employees to perform task on assembly lines.         Production Test Technician II     Oct 2000   to   Nov 2001      Company Name   Ôºç   City  ,   State     Certified WWOPS Final Analysis Manufactured Training.  Ability to Test and Debugged all SUNFIRE mid and high series servers.  Generate daily work report on failed CPU boards and other components.  Experience in Assembly line, Kitting and pack out.  Assisted Manufacturing Engineers to installed and tested new features on a servers.  Interpret and very familiar with SUN Microsystems technical docs on Netscape interanet.         Test Technician I     Mar 1999   to   Sep 2000      Company Name   Ôºç   City  ,   State     Directly work with Engineers on new customer products for Telecommunication Servers.  Performed test and repaired bad main boards, worked on SMT machines on a production.         Education      BSEE     2016     Northwestern Polyphonic University   Ôºç   City  ,   State            Associate Degree  ,   Physics, Chemistry and Mathematics   2001     D.A.V. College Jalandhar City          GPA:   GPA: 4.0   GPA: 4.0       AAS Degree  ,   Electronics Technology    Heald College School of Technology   Ôºç   City  ,   State     Electronics Technology         Skills    Assembly, automation, Cable Modems, Cabling, CAD, Cat5, Cisco, coach, hardware, CPU, DC, debugging, DFT, Design software, electronics, email, features, functional, Government, GPS, HP, Intel, Linux, Logic Analyzer, Mac OS, marketing, McAfee, MES, Access, Win 7, Windows XP, NEC, Netscape, Network, Networking, Networking Essentials, networks, OS, optimization, Oscilloscope, OSI, PC Hardware Installation, PC Software, PC Troubleshooting, proposals, Python, quality, reading, Red Hat, RMS, Routers, routing, Schematics, Servers, Shell Programming, Script, Scripting, Signal Generators, Six Sigma, Solaris, soldering, SQL Server, SUN Microsystems, Switches, TCP/IP, TDS, Technical Support, Telecommunication, phone, test equipment, Troubleshoot, Troubleshooting, UNIX, Upgrade, validation, View, WAN, Workflow Analysis, X-86   "
ENGINEERING,"         ENGINEERING TECHNICIAN       Professional Summary    Seeking a Position of Engineering Technician. SUMMARY of Qualifications. Fifteen years of R&D lab support. Troubleshoot and debug system to component level. Ten years of test lab setup and test equipment configuration. Over ten years of quality analyst/Inspections. PC board rework (fine pitch and through hole soldering) Test plan and test case development. Validation and regression tests execution and documentation. Complex system troubleshooting. Results-driven and focused Engineering Technician who prioritizes safety, cost-effective solutions and exceeding customer expectations.      Skills          Exceptional time management  Operational analysis  Root cause analysis  Technical plan execution aptitude  Highly dependable  Detail-oriented  Product improvement      Strong leader  Manufacturing process controls  Proficient in SolidWorks  Decisive            Work History     11/2012   to   Current     Engineering Technician      Company Name   ‚Äì   City  ,   State        Completed projects by effectively applying engineering, technical and maintenance procedures.  Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers.  Followed verbal instructions and hand sketches to adapt and modify tooling.  Improved product quality by customizing tools and eliminating variability.  Initiated contact with vendors and built solid working relationships with them.  Followed up on manufacturing and field reports and resolved outstanding problems.        01/2009   to   10/2012     Quality Analyst/Document Control Specialist      Company Name   ‚Äì   City  ,   State        Collaborated with engineers at the new product introduction phase to develop and verify design changes.  Improved product quality by customizing tools and eliminating variability.  Initiated contact with vendors and built solid working relationships with them.  Followed up on manufacturing and field reports and resolved outstanding problems.  Conducted engineering and detailed experimental tests to collect design data and assist in research work.  Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers.  Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.        11/2007   to   01/2009     IT Associate      Company Name   ‚Äì   City  ,   State      Configure and test computer components on windows XP and Vista OS.  Install patches and virus protection software.  Migration of legacy system to latest technology.  Support end users in issue resolution and training.  Report bugs into bug database, track bug progress and verify bug fixes.  Create, modify and execute test cases to qualify releases on multiple servers and platforms.  Set up individual users with common resources i.e. network printers.  Work closely with software, hardware engineers and QA team members to identify bugs, report and resolve technical issues.        04/2003   to   11/2007     Test Technician      Company Name   ‚Äì   City  ,   State      Unit test of individual components.  Work closely with developers to investigate and resolve technical issues.  Setup, Configure and execute system and performance tests.  Qualification and Regression tests Verification of bug fixes/resolution.  Report problems in the bug tracking system.  Compiled data and generated graphs to interpret results and suggest key operational improvements.  Followed verbal instructions and hand sketches to adapt and modify tooling.  Collaborated with engineers at the new product introduction phase to develop and verify design changes.        02/2000   to   04/2003     Computer/Network Instructor      Company Name   ‚Äì   City  ,   State      Build computer networks (exp.  Peer-to-peer, client server) Setup different types of network Protocols and their usage.  Configure, setup and troubleshoot computer networks and related problems.  Maintain computers and components used in the classrooms.  Prepare students for A+ examinations.  Work with students on isolating computer problems¬†by process of elimination.  Troubleshoot¬†complex system to component level.¬†        01/1990   to   02/2000     Network Systems QA Tester      Company Name   ‚Äì   City  ,   State      Define and write system test plans used in the qualification and testing of HP's NetSever line of Products Configure, setup and install Server operating systems and clients OS.  Developed test cases from marketing requirements and functional specification documents.  Plan, configure and setup test bed of clients (Windows environment) and servers which facilitate the validation of HP's Server systems.  Conduct black box testing using manual and automated methods.  Report problems in the bug tracking system and tracked them for resolution.  Analyze problems to identify root cause and documented test status and results.  Work closely with software and hardware engineers in the resolution of problems.         Quality Assurance Technician      Company Name   ‚Äì   City  ,   State      Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.  Reformatted large datasets for use in technical applications.  Compiled data and generated graphs to interpret results and suggest key operational improvements.  Completed projects by effectively applying engineering, technical and maintenance procedures.  Completed projects by effectively applying engineering, technical and maintenance procedures.  Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers.         QA Tester      Company Name   ‚Äì   City  ,   State        Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.  Reformatted large datasets for use in technical applications.  Completed projects by effectively applying engineering, technical and maintenance procedures.  Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers.  Completed projects by effectively applying engineering, technical and maintenance procedures.         Education     1991     Bachelor of Science  :   Electronics Engineering Technology     San Jose State University   -   City  ,   State    Electronics Engineering Technology           A.S  :   Computer Science    Mission College   -   City  ,   State    Computer Science       Skills    A+, client server, hardware, computer networks, Computer sales, clients, database, desktops, Documentation, functional, HP, HP NetServers, Inventory management and Control, laptops, marketing, materials, Windows, windows XP, Migration, network printers, network, NICs, operating systems, OS, progress, Protocols, Purchasing, QA, RAID, repairs, repairing, servers, specification, Technical Support, Troubleshoot, Troubleshooting, Upgrading, usability testing, validation, Vista   "
ENGINEERING,"         ENGINEERING INTERN       Summary    Candidate with  a fifteen months experience in production supervising and manufacturing seeking opportunity in field of Quality, Supply Chain and Manufacturing       Highlights        DMAIC, Failure Modes and Effective Analysis (FMEA),  Kaizen, Lean Manufacturing , 5S, Value Stream Mapping, Root Cause Analysis, PFMEA Quality tools: Statistical Process Control, Process Capability, ANOVA, Gage R & R
Software:  Programmable Logic controls (PLC),  Discrete Control system (DCS),  Microsoft office, Minitab, Pro-E, Working knowledge of Auto-Cad , C++, C, Visual Basics, Process flow diagram             Accomplishments      Manufacturing a 9 Volt battery with minimum  process variability and cost of production          Jan 2014 - April 2014 Designed statistical experiment to derive significant factors in manufacturing a baking soda based 9V battery Analyzed the voltage readings to achieve 9V with little variation possible by adjusting factors and at low cost using ANOVA, Fractional factorial, Central composite design, cost analysis, T-tests, Path of steepest ascent Applied statistical process control tools to check whether the process is in-control Used Capability analysis to compare actual process performance to the performance standards established by customers.  Implementing quality assurance tools like method of steepest ascent, response surface modelling, statistical process control, process capability analysis to achieve the continuous production of consistent output 9V batteries Achieved results with minimum process variability at least possible cost Supply Chain Management and Initiatives at AMUL Diary          Sept 2013 - Dec 2013 Studied and analyzed the Supply Chain of AMUL Diary and suggested improvements in their Supply Chain Management to maximize the profit Analyzed the role of information in the Supply Chain of AMUL diary such as EIAS,GIS,DISK Advantages of E-initiative Suggested financial implications such as improve logistics transportation through integrated Railway system.  Reduced transportation time by choosing the nearer sites in their expansion plans Improved distribution network in retail outlets, supermarkets to increase reach Demand Forecast For Ellicott Food Court, Campus and Dining at University at Buffalo          Sept 2013 - Dec 2013 Suggested improved forecasting techniques to reduce the wastage of food and maximize the profit Implementation of quantitative forecasting techniques over EFC'S subjective forecasting technique  Lean Approach in Manufacturing and Healthcare Industry          Jan  2014 - May2014 Studied and Analyzed the case related to manufacturing industry Toyota Mapped A3 after analyzing the current issues, and suggested improvements and implemented corrective measurements Applied same approach in healthcare industry and brainstormed benefits Identified challenges and suggested methods in streamline current process.        Experience      Engineering Intern      May 2014   to   Aug 2014      Company Name   Ôºç   City  ,   State     Research and Development of new product, Rubber Screen Panels used in mining industries Manufacturing and Production of new product using Injection Molding technique Scheduling and Planning operations Implementation of strategic planning and control Application of Lean manufacturing Efficient handling Injection Molding machine Followed ISO 9001 Community Beer Works, Lean Six Sigma Intern.            Sep 2013   to   Dec 2013        City  ,   State     Applied six sigma tools DMAIC to the transaction process in an organization Reviewed and applied 5S, cause and effect diagram, histogram, Pareto Chart, Value Stream Mapping etc.  Analyzed and Improved process by which more profit can be generated by an organization Suggested use of a portal which reduces the lead time between ordering and receiving in transactional process National Organic Chemicals of India Limited (NOCIL) Rubber Chemical Division.  Navi Mumbai, India.         Production Supervisor      Jul 2011   to   Jul 2012       Supervised production unit known as CBS (n-cyclohexylamine 2- benzothiozole sulpanamide which produced chemical which is further used as accelerator in production of tires by clients such as MRF ( Madras Rubber Factory), Monsento (company in brazil) Handled distillation columns, pressure vessels and valves controlled by PLC and DCS Efficiently maintained distillation columns without any single event of mishandling Followed hazardous operability process (HAZOP) Implementation of failure mode effective analysis (FMEA).         Education      Master of Science   ,   Industrial Engineering    Dec 2014      University at Buffalo, The State University of New York           GPA:   3.35/4.0    3.35/4.0 Industrial Engineering Design and Analysis of Experiments, Supply Chain Modelling and Optimization, Production Planning and Control, Six Sigma Quality, Facility Design, Quality Assurance, Sustainable Manufacturing, Lean Manufacturing, Computer Integrated Manufacturing, Project Management.        Bachelor of Engineering   ,   Chemical Engineering    Aug 2011      University of Mumbai    Ôºç   City  ,     India    Chemical Engineering Instrumentation and Process Control, Reaction Kinetics, Transport Phenomena, Environmental Engineering, Heat Transfer Operations, Mass Transfer Operations, Chemical Engineering Thermodynamics.        Skills    Auto-Cad, C, C++, clients, HAZOP, ISO 9001, Logic, Microsoft office, Works, Minitab, Optimization, PLC, Pro-E, profit, Project Management, Quality, Quality Assurance, receiving, Research, Scheduling, Six Sigma, Statistical Process Control, strategic planning, Supply Chain, Visual Basics,    "
ENGINEERING,"         ENGINEERING ASSISTANT       Summary    Product and Process engineer with more than three years of experience with leading projects on new product development, new model assembly launch,
quality and Toyota production systems. Extensive understanding on process engineering and design and development of automotive systems.      Skills        C, R, Catia, AutoCAD, ANSYS, Microsoft office, Product          Project Management, GD&T, Minitab, Kanban, Kaizen, FMEA. development.          Toyota production systems, APQP, PPAP, 8D, 5 why, KPI's, Reliability SAE Standards, Vehicle ergonomics, DVP&R, QCC, CNC          engineering. Programming            Experience     07/2017   to   08/2017     Engineering Assistant    Company Name   Ôºç   City  ,   State      Developed Delphi's SPQVC (Safety, People, Quality, Volume & Cost) metrics to cut assembly issues by 10%.  Developed APQP, cost estimations and integrated new fuel injectors models in the remanufacturing process line.  Performed PFMEA, root cause analysis and lead cross functional teams to resolve quality downtime issues.  Sustained and monitored lean manufacturing (5S, workplace safety, Kaizen, Single piece flow) and drove continuous improvement.         06/2013   to   06/2016     Engineer    Company Name   Ôºç   City  ,   State      Designed, developed, tested and introduced new product in the manufacturing line.  Developed control plans and schedules to support prototype development, pre production and zero defect production parts launc h.  Studied market forecast, conducted benchmarking and manufacturing cost analysis for new product introduction.  Lead APQP, DVP&R and PPAP development and conducted DFMEA for new product development.  Scheduled and coordinated phases of project (cost, tooling, equipment,) to develop 'World class model line manufacturing' imp lementing (TPS).  Successfully launched new product assembly project worth $100 million adhering to Toyota standards.  Performed design reviews, documented BOM and created assembly process documentations.  Reduced manufacturing costs by 30% by improving SQD (Safety, Quality & Delivery) KPI's metrics.  Performed and ensured quality and reliability of processes and developed validation recovery plans.  Spearheaded cost estimations and closure of non-conformance reports using quality tools (Pareto charts, Fishbone analysis, 8D, 5Why, FMEA).  Developed actions for IPQPR's (In process quality problem reports), SQPR's (Supplier quality problem reports) to present to Japanese quality teams.  Prepared product and process engineering change requests (ECR's) documentations, cost reduction proposals and presented to management.  Developed manufacturing process layout, control plans, work instructions and PFMEA.  Major Projects.  University of Michigan Dearborn Product Development - Designed a manually operated juicer using CATIA V5, prototyped the part using additive manufacturing (3D Printing), used benchmarking, customer surveys, DFMEA and brainstorming methodologies to build its business portfolio using lean canvas.  Occupant package design - Assessing driver requirements like seat track length, head clearance, entrance height, steering wheel height and diameter, accelerator heal point and other important driver's requirement to design a new compact sedan with the help of Anthropometric data and SAEJ1100v005, SAEJ1516v002, SAEJ1517v002 and benchmarking analysis.  Vehicle package analysis and evaluation of cargo compartment - Analyzed vehicle attribute requirements like cost, quality, operation and packaging of cargo compartment by benchmarking three entry level sedans and evaluating the results using ANOVA for customer feedback reliability.  Analysis of driver door interior trim panel using Quality function deployment (QFD) - Evaluated HMI logical layout and packaging of systems in interior trim panel by benchmarking compact sedans, interviewed customers for user experience, used QFD to take suggestions to find area of improvements.  Exterior and mechanical package analysis - Developed interface diagram and interface matrix to represent various functions between components.  Studied vehicle anatomy by decomposing the vehicle into systems, sub-systems, and components.  Vehicle body side aperture spot welding - Conducted detailed analysis of spot welding of BIW, determined robot base and end effector motion and the factors for complete station design using 4M.  Gearbox FMEA - Conducted detailed study on potential failure causes in 6X4 truck gearbox casing failure in fracture using DFMEA and PFMEA.  Implemented DFA and DFM to derive optimal design for ease of assembly and disassembly of gearbox casing.  Design for assembly - Proposed assembly line for plant with 138 stations for volume requirement of 240k vehicles, analyzed the JPH, throughput, bottleneck, labor hours, number of shifts and operators, length of station and line speed.  Six Sigma - Implemented lean six sigma concepts to improve the efficiency of base coat usage at body paint shop by DMAIC methodology.          Education and Training     04/2018     Master of Science  :   Manufacturing Systems Engineering    University of Michigan Dearborn   Ôºç   City  ,   State      Manufacturing Systems Engineering       06/2013     Bachelor of Engineering  :   Mechanical Engineering    Visvesvaraya Technological University          Mechanical Engineering        Skills    anatomy, AutoCAD, benchmarking, CATIA, CNC, cost analysis, ergonomics, lean manufacturing, manufacturing process, Minitab, packaging, process engineering, Product Development, surveys, validation, welding     "
ENGINEERING,"         ENGINEERING TECHNICIAN       Professional Profile    To obtain a challenging career in Electronic Technology field. Extensive experience successfully testing and analyzing complex circuit packs and systems.
*Takes the initiative to take on challenging problems and follows through to their resolution.
*Capable of working independently or as a team player.
*Worked with fiber optics receivers and transmitters since 1999.      Qualifications          Critical Thinking  Effective Multitasking  Deadline Compliance  Works well under pressure  Highly responsible and reliable  ¬†Establishing goals and setting priorities‚Äã  Team player  Initiative to work independent      Experienced in production scheduling  Excellent problem solving skills  Troubleshooting at component level  Schematics reading  Microsoft Office Suite expert              Relevant Experience       Personally managed production activities to guarantee  100 % of orders were shipped on-Time.    Promoted to Team leader within 4 years¬†of employment.    Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.¬†    Tracked daily processing reports with  100 % accuracy.      Cut inventory by more than half and improved on-time delivery to  100 % by reducing the scrap.      Proudly rated by management as a leading performer.¬†Worked with R&D and technical services teams in the execution of experimental and pivotal batches.      Problem Diagnosis    Used operational knowledge of systems, parts and components to solve problems that arose during assembly.            Work Experience      Engineering Technician    12/2014   Ôºç   05/2015     Company Name     City  ,   State       Tested CWB and analyzed to the component level.   Work from complex and detailed manufacturing documentation and/or verbal/written instructions.       Install parts along a moving production line.        Engage in the practical application of engineering science and technology.            Thermal Technician   07/2006   Ôºç   Current     Company Name     City  ,   State        ¬†Leads the Thermal Production Line    Engage in the practical application of¬†engineering science and¬† technology¬†    Analyze and interpret blueprints determine and precise¬†specification    Work from complex and detailed manufacturing documentation and/or verbal/written instructions    Apply basic mathematical skills to solve technical problems¬†    Measure dimensions of products to verify conformance to specifications using measuring instruments such as rulers, calipers, gauges and/or micrometers      Handled, measured and mixed chemicals following prescribed methods and testing requirements     Perform leak checks on vacuum and mechanical assemblies using leak detection systems     Set up and operate¬†production equipment in accordance with current good manufacturing practices and SOPs¬†    Calibrate and¬†Align focal plane arrays,¬†  perform video set-up, function test, verify alignment, electrical alignment, MRT, MRC and final test¬†for¬†Thermal¬†Devices¬†      Prepare operational reports and provide information to supervisors        Recommended corrective actions to minimize rate of product defects    Communicate product and machine failure details to the design team and reliability departments¬†    Maintain repair status in spreadsheets used in the production department quality   review meetings           Technical Support Specialists   02/1992   Ôºç   11/2003     Company Name     City  ,   State        Helped achieve company goals by supporting production workers.      Worked with engineers on troubleshooting issues with the test systems.      Performed testing and troubleshooting of any/all products including printed wiring boards integrated circuits and systems to meet engineering specifications.      Trained peers on analysis processes getting them up to speed.      Performed daily analysis routines using established troubleshooting techniques, developing, and implementing new techniques.      Knowledgeable in the application of advanced electronics theories.      Collaborated and worked with supervisory, engineering and other functional personnel in conducting special studies and proving in new equipment.      Worked with the engineers in starting up the surface mount line.      Worked on the HP test sets.      Troubleshoot field returns using schematics.      Tuned circuit packs to different wavelengths.           Education       2002   Associate of Science  :  Northern Essex   -   Electronic Technology Engineering  computer System      City  ,   State  ,   USA       3.7¬† GPA      Certificate in Microsoft Office         Graduated Deans List¬†            2004   AssocIate Degree   :  Hesser College   -   Paralegal Studies    City  ,   State  ,   United States    GPA:   GPA: 4.0      Coursework in English, Communications and Writing          Legal System training    ¬†of class              Affiliations    Organized a team at Lucent to make the workforce and management work together in order to have better communications, more productive and satisfied workforce.      Skills      Microsoft office Suite (2013)  Reading ¬†Schematics  Troubleshooting   Problem solving    Lean¬†Manufacturing    Inventory   Government ¬†Sell-Offs      "
ENGINEERING,"         ENGINEERING MANAGER       Profile     Dedicated  [job title]  with excellent technical, analytical and communication skills demonstrated by  [number]  years of experience.   Results-driven Mechanical Engineer with solid product engineering and QA experience.        Skills        Microsoft Office, Pro/ENGINEER, Pro/Mechanical, Solid Edge, AutoCAD, Microsoft Navision, Microsoft Project, Moldflow.            Accomplishments      Project Management     Customer Interface     Project Coordination    Provided drafting and project set-up support to the communications staff, creating initial to final drawings for two light rail engineering projects.   Met with customers to help design custom entertainment centers, china cabinets, mantels and kitchen cabinets for residential homes.    Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints.        Professional Experience     October 2013   to   Current     Company Name    City  ,   State    Engineering Manager        Managed the manufacturing and engineering team.  Supported the manufacturing startup in the US, by mentoring and training of production personnel.  Supported the sales team during the project quotation process, by providing technical solutions to client request, lead times and cost estimates for requests.  Supervised the creation of fixture submission packages for client approval.  Designed fixtures for manufacturing.  Plan and execute all manufacturing projects, including the preparation of BOM, procurement of material, preparation of production orders.  Liaised with UL Inspector in ensuring that all lighting fixtures comply with Underwriters Laboratory Standards.  Worked with product development and ETL Intertek to ensure all fixtures are certified per UL Standards.  Created fixture sample kits for sales representatives.         August 2005   to   October 2013     Company Name    City  ,   State    Senior Design Engineer        Collaborated with Architect and Lighting Designer in providing cost effective and environmentally friendly Lighting Solutions for unique Architectural Condition Prepared product concepts and submittal drawings from Lighting Specifications, Ceiling plans and details to support Sales and Marketing as required to meet project timelines Designed Lighting fixtures that met company's quality and cost.  Evaluated and redesigned existing products for lean manufacturing.  Prepared fabrication drawings for manufacturing and vending, including sheet metal design, optic design, material selection and Bills of Material preparation.  Supported Product Management in the preparation of Installation instructions and Specification Sheets Supported manufacturing staff during the fabrication and assembly process Successfully managed cross functional project team in launching new product line Liaised with UL Inspector in ensuring that all lighting fixtures comply with Underwriters Laboratory Standards.         September 2004   to   August 2005     Company Name    City  ,   State    CAD Designer        Analyzed specifications from customer for initial elevator fixture design that will conform to all relevant ASME and Fire Safety Codes.  Revised drawings based on customer corrections and updated information from field surveys.  Check fixture design for required components for full functionality and compliance with ASME, ADA & Local Fire Codes.  Prepared fabrication drawings for manufacturing and assembly.  Prepared Bill of Material for production and special material list for vending.         December 2000   to   September 2004     Company Name    City  ,   State    Design Engineer        Analyzed specifications received from customers for order processing.  Designed lighting fixtures that can be easily manufactured at the lowest possible cost based on the interpretation of the given specifications using CAD software.  Consulted with Lighting Specifiers in relation to the needs of Architects.  Spearheaded the development of new lighting fixtures for unique situations and lighting requirements.  Procured the required raw components/materials for these projects.  Developed prototypes for functional and aesthetic evaluation.  Liaised with the Manufacturing Department during the production process.  Provided technical support in solving problems that arise during manufacturing.  Collaborated with graphics designer in the production of lighting fixture brochures/catalogs and order processing specification forms.  Prepared CAD drawings, photo realistic 3D model and technical specifications for the Graphics Designer.          Education and Training          New Jersey Institute of Technology   City  ,   State      Mechanical Engineering  Master of Science    Mechanical Engineering            University of Guyana   City  ,     Guyana    Mechanical Engineering  Bachelor of Science    Mechanical Engineering          Work History            Company Name                  Company Name            Skills    3D, ADA, photo, Architect, AutoCAD, brochures, CAD, catalogs, client, Edge, ENGINEER, ETL, forms, functional, Graphics, Inspector, interpretation, lean manufacturing, Lighting, Marketing, materials, material selection, Mechanical, mentoring, Microsoft Office, Microsoft Project, Navision, personnel, procurement, product development, Product Management, quality, Safety Codes, Sales, Specification, surveys, technical support, unique   "
ENGINEERING,"         ENGINEERING INTERN       Professional Summary    Petroleum Engineering Graduate and Military Veteran seeking a full-time position in an organization that will allow for professional growth, a long career, and meaningful employment. Over 4 years of operations and management experience and 6 months of Engineering Internship experience working on multi-million dollar projects. Highly-motivated and quick learner. Can perform in fast-paced environments, make sound decisions, and direct and provide personnel with technical guidance. Embraces new challenges.      Core Qualifications          SolidWorks 2005  Electrical drafting  Tube furnaces              Experience     06/2015   to   08/2015     Engineering Intern    Company Name   Ôºç   City  ,   State      Reviewed project instructions and specifications to identify, modify and plan requirements.  Used software applications to simulate working conditions of units and components in order to investigate proposals for improving equipment performance.  Conferred with technicians, submitted reports to engineering department staff, and recommended design changes.  Obtained specified equipment performance by calculating required capacities of proposed systems.  Analyzed equipment performance by reading dials and meters which measure temperature, pressure, volumetric output and input at operating conditions.  Developed safety and operating procedures to be employed by workers who operate pipeline equipment.  Developed total utilization tool for all natural gas compressors maintained by the company.  Developed blow-down sizing tool and purge-time tool for various pipe configurations to be used in pipeline operations.         06/2014   to   08/2014     Field Engineering Intern    Company Name   Ôºç   City  ,   State      Prepared production progress reports for management.  Scheduled the project in logical steps and budgeted time required to meet deadlines.  Conferred with supervisory personnel, owners, contractors, and design professionals to discuss and resolve matters such as work procedures, complaints, and construction problems.  Directed and supervised workers by planning, organizing, and directing activities concerned with the construction of systems.  Operated and maintained personal protective equipment.  Verified that safety equipment was available to employees, and monitored the use of equipment.  Inspected facilities, machinery, and safety equipment to identify and correct potential hazards.         09/2011   to   01/2012     Assistant Service Manager    Company Name   Ôºç   City  ,   State      Provided customer service by greeting and assisting customers and responding to customer inquiries.  Supervised employees who were engaging in sales, inventory-taking, reconciling cash receipts, and performing services for customers.  Monitored sales activities to ensure that customers received satisfactory service and quality goods.  Instructed staff on how to handle difficult and complicated sales.  Examined merchandise to ensure correct prices are displayed and that the product functioned as advertised.  Authorized payments and merchandise returns when problems arised.  Performed work activities of subordinates such as cleaning shelves and organizing displays.  Trained and evaluated personnel in sales and marketing skills, while recommending employees for promotion or termination when appropriate.  Prepared work schedules and kept records of employees' schedules and time cards.         09/2006   to   10/2010     Non-Commissioned Officer    Company Name   Ôºç   City  ,   State      Provided leadership, instruction, training, supervision, and mentoring to a team of 4 to 30 members.  Ensured team readiness through quality control of equipment, risk management assessment, and constant updated training.  Monitored execution of operations involving security, safety, logistics, communication, equipment and personnel tracking.  Performed log keeping of significant events regarding security, safety, operations, communications, and reported to higher level of management when necessary.  Oversaw area of operations by communicating with incoming units, relaying pertinent information, and tracking their progress.  Supervised the administrative operations of a fledgling foreign police force, and provided operational and technical guidance.  Developed into a qualified leader who trained and directed teams while coordinating with supporting units.          Education     May 2016     Bachelor of Science  :   Petroleum Engineering    LOUISIANA STATE UNIVERSITY   Ôºç   City  ,   State      Petroleum Engineering          Interests    THETA CHI FRATERNITY Philanthropy Committee Chairman INTRAMURAL SPORTS Flag Football Soccer       Skills    administrative, cash receipts, customer service, directing, instruction, inventory, leadership, logistics, machinery, marketing, mentoring, natural gas, organizing, personnel, police, progress, promotion, proposals, quality, quality control, reading, reconciling, risk management, safety, sales, supervisory, supervision      Additional Information      EXTRACURRICULAR ACTIVITIES THETA CHI FRATERNITY Philanthropy Committee Chairman INTRAMURAL SPORTS Flag Football Soccer      "
ENGINEERING,"         ENGINEERING SUPERVISOR           Summary     Entrepreneurial, analytical, and detailed oriented manager who, for over 5 years, both directed, and had hands on experience in, all aspects of accounting functions of a small engineering company. A natural disposition for problem solving and attention to detail that has led to a successful 23 year engineering and accounting career. A proven ability to accept and succeed with new challenges and responsibilities. Currently seeking the next career challenge of continuing the path of accounting management in a small to medium-sized company that needs an involved professional with demonstrated leadership experience.       Highlights          CPA candidate (passed in 2013)  Experienced manager  Analytical reasoning  Government contracting experience      Full-cycle accounting   Familiar with multiple accounting packages  Comfortable working with teams of management and line employees            Accomplishments     Built accounting functions, policies, and systems from the ground up of a spin-off/startup firm.  Managed accounting and engineering functions of a small, company from inception to sale.  Passed CPA exam in the state of Maryland.       Experience      Engineering Supervisor    August 2011   to   Current     Company Name   Ôºç   City  ,   State      Assisted Weatherford accounting team with financial integration and wind down of Aither Engineering, Inc.  Supervising company location buyer and troubleshooting issues regarding POs, receiving reports, vendor invoices, and payment vouchers within J.D. Edwards enterprise resource planning (ERP) environment.  Managing a team of 4 direct reporting engineers and other indirect engineering staff across multiple, simultaneous projects and sites.  Serving as a Project Engineer for Tier I (VP level exposure) multi-year product development project involving engineers from 3 company facilities.  Providing both technical and professional oversight and mentoring to less experienced engineers including annual performance and merit reviews.          Vice President    July 2006   to   August 2011     Company Name   Ôºç   City  ,   State      Built accounting system using Quickbooks Pro for small engineering spin-off from the ground up, passing two DCAA financial system audits.  Supervised staff of 7 engineers plus 1 bookkeeper.  Developed accounting policies and procedures for AP processing, AR collections, asset acquisition and disposal, allowed costs, and indirect cost pools.  Participated in and oversaw all components of the accounting cycle including preparing journal entries, bank reconciliations, and financial statements.  Interfaced with and prepared data for both DCAA and investor led auditors.  Managed all federal and state tax filings as well as regulatory and DCAA filings such as annual Incurred Cost Submissions.  Reviewed company billings for both commercial and government customers.  Submitted government vouchers through Wide Area Work Flow system.  Prepared annual operating budgets and proposal budgets and monitored budgets for variances.  Maintained cash flow projections for company President and was responsible for Treasury functions.  Responsible for company HR functions except for company retirement plan.  Contributed to engineering projects and programs involving fiber optic based sensors, semi-active dampers, on blade rotorcraft control, and other technologies.          Assistant Program Manager    July 1995   to   July 2006     Company Name   Ôºç   City  ,   State      Resuscitated, validated, and and took ownership of a critical, company-constructed simulation tool needed in short order for customer driven analysis.  Provided US Navy ballistic missile submarine force level weapon system performance analyses incorporating proposed weapon system programmatic changes.  Developed ballistic missile warhead reentry simulation tool which allowed company to gain new work with key customer.  Wrote technical business proposals and provided engineering assistance on Small Businesses Innovative Research projects, helping grow projects into a self-sustaining business group within the company.  Held top secret clearance.          Project Engineer    January 1992   to   July 1995     Company Name   Ôºç   City  ,   State      Responsibilities grew from co-op student to lead project engineer for a small engineering company focused on developing sensing and actuator technologies for Defense and commercial applications.  Represented company on a multi-company technical team working on a two year Defense Advanced Research Projects Agency (DARPA) competitive contract.  Contributed to various engineering projects including acoustic sensors, acoustic noise cancellation, vibration control, modeling and simulation of pneumatic systems, 6-degree of freedom (DOF) missile simulations, missile control systems, and medical sensors.  Held secret clearance.          Education      Master of Science   :   Accounting and Finance  ,   2012    University of Maryland, University College   Ôºç   City  ,   State              M. Eng   :   Aerospace Engineering  ,   2001    University of Maryland   Ôºç   City  ,   State              Bachelor of Science   :   Aerospace Engineering      University of Maryland   Ôºç   City  ,   State              Affiliations     American Institute of Certified Public Accountants (AICPA)       Skills     Proactive, self-motivated, team player well versed in AP, AR, bank reconciliations, billings, budgets, cash flow projections, government contracting, and financial statements. Experienced with many accounting, technical, and office applications including Quickbooks (expert), Peachtree (proficient), JDE (proficient), Great Plains (trained), LabView, Matlab, Access, Excel, Word.     "
ENGINEERING,"         ENGINEERING INTERN       Summary    looking for an opportunity as an engineer or related position which offers key participation, team-oriented tasks, immediate challenges and career opportunities in a reputed organization which will help me deliver my best and upgrade my skills in engineering and meet the demands of the organization. To utilize my technical skills for achieving the target and developing the best performance in the organization. I would like to implement my innovative ideas, skills and creativity for accomplishing projects.      Skills          Know-your-consumer (KYC)  Statistical process control  Cost reduction and avoidance  Systems Engineering  Systems Engineering management  Software systems engineering  Quality control  Failure analysis  Tools of operations research  MS Office  Auto CAD              Experience     06/2014   to   06/2014     Engineering Intern    Company Name          Develop, evaluate, document, and advance manufacturing methods and processes through Lean techniques and Kaizen Events.  Analyse production layouts, designing and implementing efficiency and quality improvement projects across production lines.  Collaborate with administrative and financial teams to establish viable support of safety standards.  Provide ongoing production support and troubleshooting.  Noticeable Contribution: Prepared report on project status for management, conceptual design as well as process development Monitored production tables, studied industry engineering specifications to obtain knowledge of production methods and techniques.  Directed workers involved in different operations such as: product measurement, inspection and testing activities to ensure quality and reliability.          Engineering Intern    Company Name          Installed, maintained, and operated mining and oil field equipment.  Designed and implemented environmental controls on oil and gas operations.  Presented a paper in the university.  Trained in hydraulic fracturing and acid treatment Noticeable Contribution: I was involved in a multidisciplinary team for reservoir simulation and development.  The responsibilities included: running routine and special core analysis on different reservoir core samples, reservoir characterizations, and reservoir simulation.  This project gave me exposure to the following: refining process working of crude distillation units hydro-cracker unit fluid catalytic cracking unit continuous catalytic reforming unit visbreaker unit isomerisation unit diesel hydro -desulphurisation unit.  Projects: NATURAL AND ESSENTIAL OILS PVT LTD.  Performed the extraction of essential oils from flower called tuberose and convert it to the desired product using an Rota-vapour distillation apparatus, and a full scale quality analysis was carried out in the lab which included the GCMS (gas chromatography mass spectrometer.  Noticeable Contribution: Calculated production accuracy, yield and testing equipment to propose corrective actions.  Employed statistics to analyze manufacturing vs.  requirements and suggest improvements.  Prepared work plans and forecast of production/industrial equipment for management reviews and control.  Monitored and organized workflow schedules according to manufacturing sequences and standard lead time of production operations.          Company Name          Performed extraction using sub-critical Carbon-di-oxide for the extraction of Nutraceuticals where I worked in a team of four under Mr.R.Senthil Kumar ( Professor, Sastra university).  We developed our own process design to extract nutraceuticals in a more efficient way with better purity.  I experienced a research lab first hand and had the opportunity to work in close quarters with eminent people from the industry Noticeable Contributions: Developed accurate, operations-wide measurement standards to increase production, minimize non-value-added time, and reduce cost.  Monitored and analyzed workflow, processes, procedures, and line activities, identifying and resolving bottlenecks to maximize efficiency.  Created cost models to support customer proposals and cost reduction initiatives.  Served on quality assurance team, developing guidelines and procedures to improve standards and performance.  Developed documentation system to ensure accurate, timely updates.          Company Name          This is project involves the isolation of colchicine and theo colchicoside from gloriosa superba seeds and forscolin from coleus tubers and senocide from senna leaves.  Developed the industrial process for its extraction and the process flow diagram on ASPEN workbench.  Noticeable contribution: Ran safety and quality tests, installed upgrades, performed troubleshooting, created new production units.  Used flow charts, graphs, diagrams, reports, and other documentation to monitor and improve the process.  Performed environmental monitoring, handled facility safety and functionality, in accordance with regulations, and in cooperation with quality-control and maintenance engineer teams.  Coordinated the various tasks of system development - Planning, designing, and integration (including formal testing) and oversaw full transition into production.  Created schedules and prepared internal and data-system reports for backup management.  Managed system configuration and its documentation to make sure planning and execution were run efficiently.          Education and Training     current     Master of Science  :   Engineering Management    Oklahoma Christian University   Ôºç   City  ,   State      Engineering Management GPA: 3.6/4       2016     Bachelor of Technology  :   Chemical Engineering    Sastra University, Tanjore Tamil Nadu          Chemical Engineering GPA: 6.97/10        Skills    Auto CAD, Failure analysis, inspection, Lean manufacturing, process control, process design, simulation, system configuration, Systems Engineering     "
ENGINEERING,"         ENGINEERING INTERN       Summary    Automotive Engineer seeking Systems Engineer position at your esteemed organization with scope for career advancement and professional development.      Skills        AutoCAD, Ansys, Cero, CATIA, HyperMesh, DFMEA, MS Office Suite, Fortran, C, MATLAB/Simulink, CNC Programming            Experience         Dec 2016        Company Name         Identified technological changes, key issues, trends, design and refined the vehicle definition.  Illustrated vehicle design and highlighted major interior and exterior dimensions of the vehicle concept.  Presented a technology plan on the above parameters.  Simulation and Analysis of 1-2 Shift Processes of a 6-speed FWD AT, University of Michigan-Dearborn, March 2017.  Established a mathematic model for the transmission-vehicle system consisting of general state variable equation, specific state variable equation for the 1st gear, 1-2 shift process and 2nd gear operation.  Simulated the launch of the vehicle from rest in 1st gear, initiated 1-2 shift at a speed of 15 mph, and 2nd gear operation for 2 seconds with an open torque converter and a fixed throttle position using MATLAB/Simulink.  Reduced torque overshoot by spark retarding, and careful calibration of the oncoming clutch.  Further, torque hole was reduced to maximum extent with help of spark retard.  Modelling of Vehicle cooling system, University of Michigan-Dearborn, November 2016.  Built a Simulink model of vehicle cooling system consisting of four sub models namely, engine operation, air flowrate, coolant flowrate and heat transfer.  Determined coolant flow rate, heat rejection from the engine, and engine outlet coolant temperature for different vehicle speeds by executing the simulation model.  Computational Analysis of Hemispherical Radiating Fin, Visvesvaraya Technological University, April 2015.  Derived heat transfer equations by using two-dimensional conduction equation in spherical coordinates and subjected the same to radiative boundary condition, with constant base temperature.  Solved derived equations using Finite Difference Method and Gauss-Seidel iterations by writing a code in FORTRAN 95.  Determined Heat transfer improvement as a function of thermal conductivity and emissivity, with and without irradiation.  The hemispherical fin starts to radiate heat for thermal conductivity > 3 (W/mK) and absorbs heat for thermal conductivity < 3="""">         Engineering Intern     Jan 2016   to   Jun 2016      Company Name   Ôºç   City       Completed basic and advanced level of training from regional training office of Maruti Suzuki India Limited.  Implemented 5S, Kaizen, Poka-yoke in servicing of automobiles.  Overhauled Engines and Transmissions with assistance of technicians.  Carried out tasks such as inspection and replacement of clutch, common rail, glow plugs, spark plugs, head gaskets, shims, tappets, brake pads, brake shoes, brake fluid, engine oil, coolant, EGR systems, VVT systems, engine filters, fuel filters, wheel bearings.  Gained knowledge in working of CAN Bus systems.  Assisted technicians in cylinder compression test, servicing of inter-coolers, suspension systems, brake systems.  Operated SDT (Suzuki Diagnostic Tool) to inspect, analyze and eliminate errors caused by various sensors and actuators present in different vehicle systems.         Mechanical Engineering Intern     Jul 2014        Company Name   Ôºç   City       The main objective of the internship was to understand the different mechanisms and technical concepts involved in the end to end manufacturing of rail coaches and engines.  The internship helped get a feel of industry environment.  Witnessed various concepts such as welding, sheet metal works, CNC machine working etc.  Benchmarking and Preliminary analysis (Mid-Size SUV), University of Michigan-Dearborn, September 2016.  Collected Customer requirements from surveys, websites, magazine and, blogs.  Conducted a benchmarking study of competitor vehicles with the reference selected vehicle.  Developed preliminary specifications of the target vehicle.  Developed Pugh Diagrams to determine how the target vehicle and benchmarked vehicles compare with the reference vehicle.  QFD, requirement cascade and interface analysis for a selected vehicle system (Instrument Panel), University of Michigan-Dearborn, October 2016.  Determined functional specifications through the application of the Quality Function Deployment (QFD) to a selected vehicle system.  Cascaded vehicle attributes and sub-attributes requirements to vehicle system and its sub-system requirements.  Developed interface diagram and interface matrix for the selected vehicle system included all major sub-systems.  Identified and analyzed major trade-offs considered in designing the selected system to fit and work with other vehicle systems.  Business Plan Development (Mid-Size SUV), University of Michigan-Dearborn, November 2016.  Determined and developed various features, options, unique characteristics of vehicle systems and provided a brief description of the proposed vehicle.  Determined the characteristics of anticipated customers and provided a brief description of market segment.  Determined selling price and sales projection of the proposed vehicle.  Developed Gantt chart and System Engineering 'V' model to show the vehicle program timings and various gateways.  Determined costs, prepared revenue summary table, developed plots of curves containing life-cycle costs and revenues for the vehicle program.  Constructed a benchmarking table that included comparisons done between target vehicle and competitors and risks involved for the addition of new features.         Education and Training      Master of Science  ,   Automotive Systems Engineering   May 2018     University of Michigan   Ôºç   City  ,   State     Automotive Systems Engineering 3.72       Bachelor of Engineering  ,   Mechanical Engineering   June 2015     Visvesvaraya Technological University   Ôºç   City  ,     India   Mechanical Engineering 75.35         Certifications    Product Development, Systems Engineering, Automotive Powertrains, Vehicle Thermal Management, Strength of Materials, Design of Machine Elements, Fluid Mechanics, Heat Transfer, Thermodynamics      Skills    Ansys, AutoCAD, automobiles, Automotive, basic, Benchmarking, Business Plan Development, C, calibration, CATIA, CNC, concept, designing, dimensions, features, FORTRAN, functional, gateways, inspection, inspect, market, Materials, MATLAB, MS Office Suite, office, works, oil, Processes, Product Development, Programming, Quality, requirement, selling, sales, Simulation, surveys, Systems Engineering, System Engineering, transmission, unique, websites, welding      Additional Information      HONORS AND ACTIVITIES
*Presented a technical seminar on ""MOTOR VEHICLE WITH INSERTABLE FOUR WHEEL DRIVE"", Visvesvaraya Technological University.
*Non-Resident Graduate Scholarship Recipient, Fall 2016 and Winter 2017 terms, University of Michigan-Dearborn.
*Top 10 in a class of 140 students at PES Institute of Technology South Campus, Visvesvaraya Technological University.     "
ENGINEERING,"         ENGINEERING INTERN         Summary    To contribute my skills and experience to the further the development of an organization and achieve growth in my professional career path.      Education and Training      Bachelor of Science  :  Civil Engineering   2017     San Diego State University  ,   City  ,   State                Professional Project Manager BootCamp   2008     PMP Institute  ,   City  ,   State                NITC Plumbing/Pipe Fitting Journeyman License   2004     Local 525 Plumbing Apprenticeship Hall  ,   City  ,   State              Associate of Science  :  Airframe Power Plant   2002     Vincennes University/Purdue University ATC  ,   City  ,   State              Experience      Company Name    City  ,   State    Engineering Intern   09/2015   to   Current       Performs complex engineering designs for the preparation of preliminary and final engineering plans.  Aids in creating specifications and cost estimates for the construction and/or improvement of storm drains, streets, sanitary sewers and related structures.  Preforms engineering calculations for hydrology/hydraulic structures, land surveys and highway and street alignments.  Prepares legal descriptions and grant deeds for easements and street right-of-way; participated in right-of-way negotiations and acquisitions; investigated and checked tentative and final subdivision maps for accuracy, design, completeness and conformance to the local sub-division ordinance and the State of Subdivision Map Act.  Helps in the design and coordinate in the construction of improvement projects; reviewed improvement and grading plans for composition and accuracy; provided written and oral information to the public, contractors, developers and other engineers on related issues.  Attends meetings and made presentations to various committees, commissions, professional and community groups; wrote Council agenda statements, reports and correspondence as required; conducted studies related to planning public works facilities.          Company Name    City  ,   State    Preload Supervisor   04/2011   to   09/2015       Managed department resources to ensure maximum output, accuracy, and efficiency at all time for a total of 7 workers.  Directed daily trans load activities to support account objectives for level service, cost management, customer expectations and volume requirements.            Established and promoted a positive, team oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation and continual improvement on all levels.  Implemented employee personal development plans as required to ensure the continuing professional growth of department personnel.  Maintained a responsiblity to ensure that all employees adhere to safety policies and procedure at all times, operating in full compliance with department, station, corporate, OSHA, and WISHA requirements.          Company Name    City  ,   State    Journeyman Plumber/Pipefitter- Commercial   02/2007   to   06/2010       Installed proper plumbing and pipefitting installation on The City Center Project, the largest privately funded jobs in American history costing a total of 9.2 billion dollars and 16,797,000 sq.ft.of mixed-use complex of 76 acres.  Constructed various types of pipe joints for high or low-pressure systems, including threading, brazing, soldering, welding or lead-wiping of joints on The Mandarin Tower, a luxury 5 star hotel, with a total of 56 floors and 392 rooms.  Cut, fit, fabricated, and assembled a wide variety of articles, materials, and devices, including steel, copper, brass, glass, plastic, cast iron, corrosion-resistant pipe, tile, concrete type piping will providing safety first mentality while working on The Aria Resort and Casino, a 4,004 room mega resort that stands a total of 600 ft tall.  Installed fittings, boilers, hangers, anchors, fixtures and guides on The Veer Towers, a twin 37 story, 480-foot residential tower, that houses 337 luxury condominiums.  The Veer Towers lean from 5 degrees from center in opposite directions, which makes it a engineering accomplishment.          Company Name    City  ,   State    Journeyman Plumber/Pipe fitter   04/2004   to   02/2007       Preformed proper installation of plumbing/ pipefitting installation on The Blue Green Club 36 Time Share located on the west side of The Las Vegas Strip, a 7 floor low-rise that was 14.9 million in total cost.  Knowledge of underground, sewer lines, draining system and all phrase of new construction on many small businesses in the greater Las Vegas area.  Constructed various types of pipe joints for high or low-pressure systems, including threading, brazing, soldering, welding or lead-wiping of joints on many Las Vegas Schools.  Cut, fit, fabricated, and assembled a wide variety of articles, materials, and devices, including steel, copper, brass, glass, plastic, cast iron, corrosion-resistant pipe, tile, concrete in makeup.  Installed fittings, boilers, hangers, anchors, fixtures and guides.  Knowledge of underground, trim work and installation of fixtures.  Passed the Nevada state Licensure for Plumbing/Pipefitting.          Company Name    City  ,   State    Helper Plumber   01/2002   to   04/2004       Aided in the installation of underground, 2nd rough and finish trim with the direction of a Journeymen level Plumber    Ability to Soldered/Brazed Copper Piping and installation of Cast Iron,PVC, CPVC, Stainless Steel, Iron Gas Pipe and Galvanized Pipe.¬†          Skills    Proficient in Microsoft Word, Excel, Spreadsheet. ¬†Ability to type in a excess of 50+ WPM with minimal error. ¬†Working knowledge of AutoCad 2015 with 3D rendering and Micro station. ¬†Med-Gas Certified and knowledgable in OSHA 30.   "
ENGINEERING,"      S        ENGINEERING INSTRUCTOR         Summary    Seeking an Internship/Co-op in the field of Electrical/Instrumentation & Control Engineering for Spring & Summer 2017      Highlights          MATLAB, Simulink, Siemens PSS@E, Power World, ETAP, LabVIEW, Multisim, RT-LAB, C++, MS office.  Certificate in Industrial Automation & Control from Apollo Knowledge Institute.    July 2012 - Sept 2012  Skills acquired in PLC programming (Allen Bradley & Siemens PLC), HMI, SCADA, Servo drives, VFD, Hydraulic & Pneumatic control system.              Experience      Engineering Instructor         Company Name   Jun 2016   to   Jul 2016       Instruct and supervise high school students to build engineering projects.  List of projects: http://www.bluestampengineering.com/meet-the-students/palo-alto-16/.          Graduate Teaching Assistant   City  ,   State    Company Name  /   Jun 2015   to   Current       Assist professor in teaching courses Control system, Electrical & Electronic circuits, Computer based industrial power system protection, & Introduction to C++ programming.          Instrumentation & Control Engineer   City      Company Name  /   Oct 2012   to   Dec 2014       Execution experience with DCS (Honeywell Experion PKS (C300 controller)) & ESD systems.  Supervised all Electrical & Instrumentation Installation & Commissioning activities including Control & motor loop check, Panel testing, Field Instrument & Control Valve testing of Shah Gas Development Project, Abu Dhabi, UAE.  Prepared all engineering documents such as Instrument Index, Instrument & Control Valve Datasheets, Cause and Effect drawings, Hook up Drawing, MTO, Material Requisition, Vendor offer evaluation, Technical write up, preparation of control system philosophy, FAT procedure etc.  IEEE, API, ISA, IEC, NEC standards.).          Intern   City  ,   State    Company Name  /   Dec 2011   to   Dec 2011       Interacted &  worked  with  plant  operator and  chief engineer  on  SCADA,  HMI,  PLC,  control panel  wiring,  flow, pressure, level transmitter & control valves.  RESEARCH & PROJECT
Research on ""Dynamic Stability of Grid-Microgrid interconnection system using Fuzzy Logic Controller"".  To design a fuzzy logic controller to limit the switching transients and enable a smooth transition of Microgrid from Islanded mode to Grid-connected mode.  Matlab/Simulink-Simpower system and Opal-RT for simulation)
Project on ""Close loop traffic control system using PLC (Programmable Logic controller)"".  To control the time period of traffic lights based on density of traffic using PLC (used LG PLC for simulation).          Education      Master of Science  :   Electrical Engineering    University of Houston     May 2017       City  ,   State      Electrical Engineering 3.85        Digital   Control  System,  Linear Multivariable Control System,  Smart   Grid   Technology  (Convex Optimization, Unit commitment, Economic dispatch), Industrial Power System Protection, Power System  Analysis.              Bachelor of Technology  :   Instrumentation & Control Engineering    Nirma University     May 2012       City  ,     India    Instrumentation & Control Engineering 3.5        Analog & Digital systems, Control System Design, Power Electronics, Instrumentation System.              Certifications    Certificate in SPI Intools from Smart Brains Engineering Pvt. Ltd.    April 2014 - May 2014
*Skills acquired in SPI Intools, AutoCAD.      Professional Affiliations    IEEE    April 2015 - Present      Skills    API, Apollo, AutoCAD, Automation, C++, C++ programming, com, Controller, Electronics, engineer, engineering projects, FAT, Drawing, http, ISA, LabVIEW, Logic, MATLAB, MS office, NEC, Optimization, philosophy, PLC programming, PLC, RESEARCH, SCADA, Siemens, Siemens PLC, simulation, System Design, System  Analysis, teaching, wiring      Additional Information      AWARDS, ACHIEVEMENTS & PUBLICATION
*12th Annual Graduate Research Conference (GRC 2016, UH), 'Fuzzy controlled VSC of Battery storage system for seamless transition of Microgrid between grid-tied and islanded mode: 1-2'
*Runners up in Robocon 2010, India (International level Robotics event organized by Asia - Pacific Broadcasting Union).
*Graduate Tuition Fellowship, University of Houston          2015 - 2016.      "
ENGINEERING,"         ENGINEERING MANAGER           Summary    To design, develop and manage products in the field of consumer electronics devices, networking protocols, internet applications and connected devices. Vision to create personalized experiences based on machine learning.      Highlights          Linux, Unix, RTOSs - OS 9 & VxWorks,  DOS, MS- Windows,  Socs related to media players and set tops --Broadcom, Intel, STMicro, Sigma Design¬†  Microprocessors/micro controllers -- ARM, MIPS, 8088, 8087, 8031, 8051  Digital and analog hardware   Streaming, playback, Live, VOD, HLS, MP4    HTML5 MSE. EME, Video tag, MHP, OCAP, Blu-ray, BD-J, java security framework. XML    C, C++, Visual C++, Visual Basic, Assembly, Java , J2ME ( CDC, PBP ),  JVM , ODBC, DAVID  JSON RPC, REST and SOAP.  NASC, Linux containers ¬†- LXC  Control theory  Familiarity with machine learning techniques - logistic regression, Neural networks  Familiarity with Machine learning packages Tensorflow, DL4J openCV  Familiarity with CUDA and computer vision  Matlab, Octave     Complete Life cycle development of products of mass deployments¬†  Middleware, applications, Device Drivers, Hardware,multimedia streaming and playback, consumer electronics, cable, industrial and power plant automation.  Advanced knowledge of embedded systems  Interface design and implementation  Advanced knowledge of content protection systems  Architect
consumer electronics products related to multimedia and
networking. Porting embedded web browser based systems.  Agile Development process  Contributing in specification groups.  Managing open source code and associated licensing rules.  Master's thesis in adaptive control, penchant for machine learning  Managing cross functional - cross vendor development, interfacing with customers,Building teams, mentoring team members. Managing offshore teams.¬†           Accomplishments     Instrumental in building first generation Blu-ray players. Led development of BD-J stack, which was one of the most complex piece of software in Blu-ray player.    Led architecture and development of platform software for Nucleus middleware for Seachange, managed large teams spanning multiple projects.  ‚Äã  Helped architect and develop high performance software for set-top platform on a very tight deadline.     Responsible for representing Pioneer technically as a CE industry member in OCAP specification group and suggesting fundamental changes to spec to satisfy needs of CE industries in cable market.        Developed excitation control system for alternators, built complete hardware and software for the product.        Experience      Engineering Manager    November 2010   to   May 2016     Company Name   Ôºç   City  ,   State






Managing
multiple work streams and teams related to platform software
development for set-top boxes.



	Interacting
	with customers, vendors and multiple cross functional groups.


	Managing
	product development and supporting deployment of products.¬†

	Evangelized and led development of new middleware solution for OTT and other
	multimedia playback on set-tops. The middleware is being designed
	for a very responsive user experience, minimum copy transfer of
	buffers along playback/record pipelines, high performance playback
	of multiple contents in several video windows and content security. The middleware was driven by of JSON APIs routed from from a mini web server.

	Led
	a team for developing cutting edge platform software solution for
	set-top box for MSOs.


	The
	software has several features like HTML5 UI with webkit/QT, home
	networking, DVR, content protection, DRM and playback on 2nd screens
	like iPads etc.


	Software is deployed on a Broadcom SoC with Liberty Global in
	Poland and Czech republic. Worked on EOS flavor of this product
	which is going to be deployed in some countries in Europe by end of
	this year. Worked on optimizing the stack for low latency wrt
	resource management and channel changes.


	Also
	worked on leading a team of developers towards development of
	software components for headless gateway product for home networking
	with new Intel Chipsets.¬†The middleware was driven by of JSON APIs routed from from a mini web server.

	Led
	a group towards porting of Comcast RDK platform on ST Micro SoCs for
	set-tops.


	Led
	a group towards porting/development of software for RDK platform for
	RNG150 Comcast platforms.   ‚Äã         Engineering Manager,  Architect    January 2004   to   November 2010     Company Name   Ôºç   City  ,   State








	Worked
	on development of technologies in the field of consumer electronics.


	 Led
	a team of engineers towards development of BD-J stack for Blu-ray
	Players. Wrote initial code for some core modules like file system and
	application management, led the development of other modules for the
	stack - security framework, JMF and Java TV subsystem, interactive
	audio, graphics subsystem (based on AWT, HAVi and DVB extensions)
	and all other BDJ specific modules. Led the efforts on all
	certifications required for BD-J ( JAVA, BD+, BD-J APIs ).   Worked
	on supporting the product in market after shipment.


	  Played
	 critical role in development and architecture of OCAP middleware,
	the technology was later sold to a third party. Contributed to
	specification group for OCAP. Worked on architecture of application
	framework, security framework and file system and some other modules,
	architected and wrote the code for most complex component of OCAP -
	DSM-CC file system.


	Development
	of Advanced Media Player, this media player had a Blu-ray player at
	its core and other network enhanced functionality for video
	playback, music, photo management for local and remote content, this
	had music recommendation features  on client device with the help of
	remote server in cloud. Also worked on architecture for making
	closed and open source code co-exist within the same system. ¬†The media player was modeled as being driven by Restful JSON APIs.           Senior Software Engineer    April 2000   to   January 2004     Company Name   Ôºç   City  ,   State






Worked
 towards development of various technologies related to interactive
TV set-top boxes for different markets.



	DTV4.0
	(Sheep) compact client development for Comcast on PACE Daytona Box
	on GI headend.  Dynamic Internet Protocol Interface (DIPI) client
	for DTV Navigator to support Inband IP data transfer to set-top via
	IPGateway. Various types of IP access options viz Force Tuning,
	Channel tracking were developed. IPGateway development, I worked on
	basic DSM-CC session protocol implementation to provision continuous
	feed sessions for inband pipe with the Scientific Atlanta DNCS
	(Digital Network Control System) and also provisioning Power TV DIPI
	clients on this CFSs.


	 Micro
	1.0 and Micro 2.0 clients featuring Java based TVGuide, VOD, micro
	browser and TVTicker. My responsibility in this was to develop
	Tuner, MPEG Java APIs, porting of VOD client, TVGuide-CA java layer,
	TVGuide integration, enhancement to data service and other
	integration and bug fixes.

	Worked
	on feature of displaying MPEG I/P frames on a dynamically updated
	carousel content from a Liberate server.


	Other
	part of my responsibility in the project was to write glue layer at
	micro JAVA virtual machine for applications using a Multicast File
	System protocol to tune to data/video channels and I/P frames.
           Education      M.Tech   :   Control Systems  ,   1988    Indian Institute of Technology   Ôºç   City  ,     India    Control Systems        B.E   :   Electrical Engineering  ,   87    Devi Ahilya University   Ôºç   City  ,     India    Electrical Engineering        Course   :   Machine learning  ,   2016    Coursera - Stanford      USA            Skills     Lead Development, build teams, mentor, interface with customers and vendors, architect end to end. Develop products in consumer electronics, digital TV, industrial automation, control systems  C, C++, JAVA, JVM, Embedded Linux, LXC, Device Drivers  ¬†Working with Socs, RTOS - OS9, VXWorks  DVB, MPEG, H.264, HLS, MP4  JSON, REST, SOAP, XML,SNMP,TR069  Microcontrollers, hardware  Matlab, Octave  Mathematical modeling.  Integrating content protection systems  Agile Methodologies, Scrum, SDLC, project planning and management, leadership    "
ENGINEERING,"         ENGINEERING COORDINATOR       Summary    I desire to work for a company that provides career advancement opportunities in a friendly environment.  I would like to develop skills that make me proficient in my job and an asset to the company.  I have a varied skill set and enjoy learning new techniques.          Experience      ENGINEERING COORDINATOR     Jul 1996   to   Jul 2016      Company Name   Ôºç   City  ,   State     Proprietary Software License Administrator, Created database for internal and external customer tracking SAP Labor entry and approval for Systems R&D and Destructive Technology Groups SAP IO creation and Purchase requisitions Travel arranger for various group members Purchase Card for general and project supplies Patent meeting organization and award banquet dinners Meeting & Travel scheduling.         FACILITIES TEMP     Nov 1995   to   Jul 1996      Company Name   Ôºç   City  ,   State          FACILITIES ADMINISTRATOR     Oct 1993   to   Nov 1995      Company Name   Ôºç   City  ,   State     Ordered parts and supplies.  Maintained budget plan.  Received several achievement awards.         BULK TELLER     Jan 1990   to   Oct 1992      Company Name   Ôºç   City  ,   State     Vault commercial account teller.  Bulk teller.         Education      Associate of Arts  ,   Administrative Assistance   1990     Oklahoma Jr. College   Ôºç   City  ,   State  ,   United States   GPA: ¬†3.95       Skills     Word    SAP Time Approval  Excel    Travel Arranger  Access Database  Purchase Reqs in SAP   OutLook      IOs in SAP   Pcard purchases  Royalty Agreement Tracking    "
ENGINEERING,"         ENGINEERING TECHNICIAN           Summary     A challenging position in a Manufacturing, Engineering, or Research & Development environment where my overall technical background, along with my leadership and decision making capabilities will be combined to contribute to company goals, enlargement, & productivity.       Highlights          Excellent communication techniques  Lean principles knowledge            Microsoft Excel & Word  Engineering operational functions       Manufacturing systems integration   Assembly drawing  Design instruction creation            Accomplishments      Mastered engineering software programs, including Labview and ERP systems such as Microsoft AX Dynamics  Trained new and current employees for both operating procedures and manufacturing disciplines  Used operational knowledge of systems, parts and components to solve problems that arose during assembly.  Personally managed production activities to guarantee 90 % of orders were shipped on-time.  Contributed to an increase in productivity through improvements in operations, quality, safety and administration.  Promoted to Production Supervisor within 8 years of employment.        Experience      Engineering Technician    April 2015   to   Current     Company Name   Ôºç   City  ,   State       Executing protocols for new system integration   Help design & verify test fixtures are reliable for manufacturing sustainability   Mechanically assemble components to specifications outlined by Engineering   Work on various projects with lab setup, supply ordering, and test execution tasks   Conduct bench testing and analyze data for final report   System Testing verification & analysis Software configuration testing.  Applied engineering principles to develop and operate electrical, mechanical and data processing systems.  Executed root cause analysis to improve yield and reliability.  Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.  Carefully organized, analyzed and prepared technical data reports to ensure proper workflow and productivity.          Sr. Repair Technician    February 2015   to   April 2015     Company Name   Ôºç   City  ,   State      Responsible for reworking incoming PCB boards:.  Troubleshooting component level board testing.  Analyze schematics to prepare failure diagnostics.  Prepare test for either production or rework boards by setting up test station to specification.  Maintained safety by verifying compliance and assuring proper factory testing.          Lead Manufacturing Technician
Production Supervisor    February 2004   to   June 2014     Company Name   Ôºç   City  ,   State      Responsible for the 2nd shift production operations then promoted to Production Supervisor.  Major accomplishments and duties in areas of: Responsible for completing production orders in a timely manner in the AMR department - Axsun Mechanical Robot   Perform ENG tasks as well as prototypes requested by R&D department   Assist with editing and creating ECOs, work instructions, and documentations   Handled the task of Production Equipment maintenance and troubleshooting by using proper  protocols   Develop a working environment to ensure that quality, performance, and consistently are met   Submitted detailed reports or delays to Management and Engineering team on employee  training, daily production goals, equipment failures, and priorities   Implementation of simplified process for all manufacturing operations - acknowledge that processes be broken down into simplified steps, characterizing process definitions and installed graphs and pictures to enhance operator's knowledge of operations  Motivate and sustain commitment to lean manufacturing for all operators   Posses a good knowledge of various assembly line stations with working experience   Re-organized and stabilized the bottlenecks areas that poses threat to company goals   Operated vacuum chamber machinery - lid seal, pick and place   Build optical channel monitors used on optical sensing applications  Align micro-optics using unique signal processing algorithms based on substrate's optical and coating power wavelength and optical signal-to-noise ratio measurements in the C, L, and C+L Band frequency  Familiar with ERP systems - AX Dynamics and 5 S Lean Principles  Supervisory role.          Wafer Fab Technician    September 1999   to   January 2004     Company Name   Ôºç   City  ,   State      Responsible for production output in areas of the front end and testing.  Help support Team Lead on various tasks involving  data entry and maintaining equipments.  Distributed virgin wafers from stock to production to employ wip   Knowledge of operations in Laser Scribe Machinery, Keithly Instruments, and Karl Suss equipments   Manipulated time for the job per machine and scheduled processes accordingly to achieved remarkable time efficiency.  Completed certified training and chemical course   Attended various training workshops as a part of the work and tried applying those principles for production jobs   Worked in weekly rotational shifts with an excellent attendance record.  Worked at the testing room and provided accurate inputs to the machines which produced fine results with minimal rejection ratios.          Assembler/Operator    April 2003   to   September 2003     Company Name   Ôºç   City  ,   State      Responsible for the assembly of fluorescent light displays and maintaining the machines.  Worked at a Press and Punch machine station and Drilling station   Wired and assembled components into sub-assembly configurations   Carried out post inspection duties to ensure quality meets standards   Reported to supervisors about machine downtime and output.          Test Technician    March 2001   to   January 2002     Company Name   Ôºç   City  ,   State      Responsible for the production of prototypes and processes develop by the Engineers.  Tested final product and help to analyze data Recommended solutions on the testing line to improve failure rate   Handled epoxy instruments, dicing machines, and heating ovens   Assisted engineers with process flow and failure analysis.          Education      Diploma   :     1999    East Boston High School   Ôºç   City  ,   State              Skills      Data entry  Employee training  Equipment maintenance  ERP : Microsoft AX Dynamics  Failure analysis  Inspection  Lean manufacturing  Mechanical processes  protocols execution  Supervisory  System integration  Team player  Troubleshooting     "
ENGINEERING,"         ENGINEERING INTERN           Profile     Proficient Entry Level Electrical Engineer with excellent technical, analytical and communication skills. Willing to relocate anywhere in the US.       Skills          Testing | Troubleshooting | Embedded Hardware & Software |Microprocessors | Computer|systems | Hardware & Software design | Digital signal processing | Analog and Digital Filter design| Reading Circuit Schematics| Circuit Design and Analysis | Digital logic | Soldering | Project management|Electronics | Low and High voltage devices | Low voltage power consumption | Power Systems Analysis |Active Noise Cancelling (ANC) | Research and Development | Solar PV systems Design| NationalElectric Code (NEC) | Engineering Ethics| Failure Analysis| Logistics.  Instrumentation: Oscilloscope | Logic analyzer | Multimeters |  Applications: MS Visual Studio | MS Office | MAC OS| Matlab | Simulink | Mathcad | Verilog | Orcad | PSPICE | SolidWorks| AutoCAD | Inventor | PowerWorld | ETAP | HelioScope |  Programming: C++ | C# | C languages.               Accomplishments       IEEE Robot Competition          Systems Design (CAPSTONE)          Spring 2013 - spring 2014  Collaborated with a team of 4 engineering students in the design and implementation of an autonomous robot that has to detect an oil rig on ""fire"", select and transport a specific tool in order to extinguish the fire Lead the mechanical design of the robot; both chassis and robotic arm parts with 3-D printing technology and SolidWorks software.  Acquired experience with the mechanical shop equipment and lab instruments while producing mechanical components and implementing and assembling electrical circuits.  Acquired experience using the product development life cycle and risk assessment.  Gained experience in the integration of the hardware and software subsystems and the testing process of the design.  Competed in the 2014 IEEE Region V robotics competition.  Spectrum Analyzer          Real Time Signal Processing          Fall 2013 Programmed a C6713 DSK board and implemented a digital Spectrum Analyzer.  The program was written using Code Composer studio and the UI was developed in Visual Basics Used the Software development lifecycle to develop the software of the system.  Built the UI using Visual Basics.NET.  Guitar Tuner          Digital Signal Processing          Spring 2013 ¬∑ Engineered a guitar tuner implemented by programming a C6713 DSK board.  Designed analog filters and digital filters to remove noise in an audio file using algorithms developed with Matlab and Simulink.  Laser Project          Computer Systems          Spring 2013 ¬∑ Created a compact computer system that controls and animates letters on a wall.  Implemented the hardware schematics developed in assembly language on a MC68HC11 microprocessor.  Acquired much experience in troubleshooting the system using a logic analyzer and oscilloscope.        Professional Experience      Company Name   July 2015         Conducted a successful research project on innovative use of Active Noise Control (ANC), 3-D Noise Mapping and Passive Noise Control systems as a solution for acoustical noise control issues in fast growing cities.          Company Name   October 2014         Successfully engineered a new transmission line to feed a new load in a city's transmission system using PowerWorld simulation software, and ETAP.  Performed Three-Phase Power Systems circuit analysis of the new system.  Performed cost analysis and allocation for the project.          Company Name   September 2014   to   August 2015     Engineering Intern           Lead AutoCAD Drafting team of 3 in drafting 2D maps of Oil and Gas production sites.  Contributed in building Spill Prevention, Control and Countermeasure (SPCC) plans for Oil and Gas Production Facilities, data entry, and various office duties assigned by my manager.  Enhanced my communication and leadership skills within my team and my manager.          Education and Training      Oklahoma Christian University     August 2015       Master of Science  :   Engineering Electrical Engineering    City  ,   State      Engineering Electrical Engineering        Oklahoma Christian University     April 2014       BSEE      City  ,   State      GPA:   GPA: 3.8    GPA: 3.8        Bachelor of Science  :   Electrical Engineering    Electrical Engineering        Affiliations     IEEE Oklahoma Christian Chapter       Languages    English | French      HONORS & AWARDS       Rwanda Presidential Scholarship  Recognized as one of the top ten students nationally (based on academic merit) to receive a 4-year full ride scholarship at Oklahoma Christian University.        Technical Skills     3-D modeling,AutoCAD, C, C++, Circuit Design, Hardware, cost analysis, data entry, Digital signal processing, Drafting, drafting 2, Electronics, English, Failure Analysis, fast, French, leadership skills, logic, Logic analyzer, Logistics, MAC OS, Mathcad, Matlab, Microprocessors, C#, MS Office, Multimeters, NEC, Orcad, Oscilloscope, Programming, Project management, PSPICE, Research, Schematics, simulation, Software design, Soldering, SolidWorks, systems Design, Power Systems Analysis, , Troubleshooting, Verilog, MS Visual Studio    "
ENGINEERING,"         ENGINEERING ASSISTANT       Career Focus     My full name is Kailie Marie Mahea'lani Graciidis. I am an ambitious 20 year old and also a part-time student at Bellevue College. I have a desire to work in the ocean one day and to also manage my own online company, but have yet to choose the right major(s) towards those goals.        Summary of Skills          Ability to make decisions and solve problems   Ability to work in a team structure   Attention to detail   Balanced    Computer proficient  Dependable   Determined   Educated   Fast learner   Flexible   Friendly      Hardworking  Honest   Issue resolution  Interpersonal skills   Kind   Outgoing   Quick on my feet & with my hands   Reliable  Strong verbal communication   Time management   Very organized & energetic   Computer proficient            Experience     06/2012   to   06/2013     Engineering assistant     Company Name   Ôºç   City  ,   State      At Stanbury Electrical Engineering, we built and repaired chargers for forklifts.  Every two weeks, new shipments came in with new and old chargers that we were to repair and put together before the next shipment came in.  Below are some details on my position at Stanbury Electrical Engineering.  Typed and organized the binders stating everything there is to know about the chargers for meetings with potential buyers.  Patiently and carefully put the ""stickers"" together through the sticker process.  Stickers"" meaning the logo for the chargers.  Then, I lined up the stickers once they were completed and gently put it on the charger itself.  Rendered technical drawings and electrical systems specifications that exceeded company standards.  Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols.  Wrote protocols, qualification documents, test plans and test reports for quality assurance purposes.  Continually improved methods and procedures for processes, measurement, documenting work and techniques.         08/2013   to   11/2013     Receptionist    Company Name   Ôºç   City  ,   State      Receptionist ‚Äì Took calls, wrote down appointments etc.   Cleaned ‚Äì Floors, glass cases, windows, machinery, vacuumed.   Organized makeup/hair display.   Test-dummy for spa-related activities (Facials/nails)          06/2014   to   10/2014     Receptionist    Company Name   Ôºç   City  ,   State      Took calls, wrote down appointments etc.  Cleaned - Floors, glass cases, windows, machinery, vacuumed.  Organized makeup/hair display.  Test-dummy for spa-related activities (Facials/nails)  BigFoot Java (24 hours I took on the role as both a normal Barista (4am-10am, 10am-4pm, 4pm-10pm), as well as the Graveyard Barista (10pm-4am).  Pulled doubles, triples, and once an accidental 24 hour shift.  Made high-quality beverages while also served out Bigfoot merch/food/gum/ and cigarettes.  Quickly and efficiently rang up sales Neatly stocked and organized the merchandise -that included the window display.  Greeted and talked to every customer, made sure they were happy by the end of their visit.  Tried my best to remember each customers drink, so whenever there was a big line, I was able to have their drink ready by the time they made it to the window.  Counted all the supplies in the store every day at the beginning of my shift to ensure nothing was missing or miscounted.  Took Costco orders when they delivered more food/drink supplies.  Covered emergency-shifts when someone was unable to make it in the stand that day.  Trained new Baristas if needed.         01/2015   to   06/2015     Company Name          I was their daytime nanny and date night nanny.  Still, if it works with my schedule and they need an emergency nanny, I'll be there for them.  Started at either 7am or 10am, ended at either 7pm or later if they had a date night.  They have two little boys.  Ryan (age 2) and Nathan (age 5) On the way to work for Kelly, she would drop off Nathan at pre-school.  I would watch/care for Ryan until 11:30, then I got him ready to get in the car to go pick up big brother from school on Bellevue way.  When we got back from picking up Nathan, I would feed them lunch.  Made them dinner.  Made sure they had good hygiene.  They weren't allowed much screen time (television or online games, etc.) so we mostly did critical thinking activities such as reading and writing and art.  Played active games, took them to parks in Seattle, North Bend, Bellevue, and Issaquah.  Put the boys to sleep at night.  Watched over their house & fed their cat when they went on long vacations.  Cleaned up their house every visit.          Education and Coursework     2014     High School Diploma      Mount Si High School   Ôºç   City  ,   State                  Bellevue College - Eastgate Bellevue, WA          Current Freshman                    Skills    art, Attention to detail, Interpersonal skills, critical thinking, Dependable, Electrical Engineering, electrical systems, forklifts, Java, logo, machinery, meetings, windows, window, works, next, pick, processes, protocols, quality, quality assurance, Quick, Fast learner, reading, safety, sales, television, Time management   "
ENGINEERING,"         ENGINEERING MANAGER           Career Overview     A practiced, professional Test Manager with over 20 years of success managing test and validation of next-generation software / hardware technologies across multiple concurrent projects and releases. Delivered effectively to time and budget on a variety of complex, large-scale, multi-platform projects including: complex network framework, IoT (Internet of Things), telecommunication and hosted services, business process tools, automation frameworks. Managed, trained and mentored multi-disciplinary, geographically dispersed teams including, software development, test and validation, planning, QA, configuration management, agile scrum master and product owner.       Qualifications          Product, system and software testing across multiple OS platforms (Windows, Windows Store, Android, iOS, Arduino & Linux) over full product life cycle, including Agile, V-model and Waterfall development methods  Managing multiple on-going projects with geographically dispersed teams, establishing and using sub-contract resources with on and off-shore models  Developing clear test strategies, proven ability to translate functional, non-functional and use case requirements into test plan, scripts and automation with full traceability to requirements  Leading continuous improvement of development, testing and organization processes  Proficient MS Office, Visual Studio, Eclipse and C      ‚Ä¢Scrum master for multiple concurrent scrum teams. Facilitate and organize all scrum ceremonies including the daily stand-up, retrospectives, demos, release planning and backlog grooming meetings. Support the scrum team member to mitigate impediments, resolve conflict.  Tool administration and usage including, Jira, Rally, Clear Quest, Quality Center, ProtexIP, Sub-version, GIT, RTC, Bugzilla, Quality Center, Jenkins, Gerrit and others  Experience in testing software as a service (SaaS) applications  Design performance and stress testing of peer-to-peer / device-to-device network application and cloud XMPP server            Work Experience      Company Name     September 2011   to   Current     Engineering Manager   City  ,   State      Managing and overseeing highly technical, multidisciplinary team of 15+ testers and developers, which were responsible for developing device to device and IoT automation framework, developing 10 different SDKs test tools across 5 different OS platforms (Windows, Windows store, Android, iOS and Linux) and simultaneously testing and validating multiple independent software products for Intel WPRD Wireless Software Services (WSS).  Cultivate partnerships with globally cross companies and teams in managing on-time, successful product (including open source) releases.  Establish and manage fully functional outsourced validation operation in Bangalore, India, leading to significant cost reduction and enabled follow-the-sun testing to reduce the product development cycle and freeing full time employees for higher-value work.  Collaborate with executive management, product owner, sales and marking to provide validation and test estimated for feature or product release Formulate and implement software testing strategies for multiple concurrent projects Designed and supervised the development of cross OS platforms peer-to-peer/device-to- device test automation framework Designed and supervised the development of 10 different SDK test tools using C/C++, C#, Java, and Objective C Defined OIC/IoTivity compliance and certification test cases for open source community Chair bug weekly bug scrub review and prioritization Instrumental in reducing traditional project integration phases from a two weeks to one day by implementing continues integration (CI) automated build and test systems that enabled 100% build acceptance test automation.  Instrumental in setting up Gerrit web based code review, as results the code quality has significantly improved and reduced regression test cycle by 50% Tool administration Rally, Clear quest, Jira and others Volunteered to be the scrum master for multiple scrum teams in additional to fulfilling my job responsibilities Managed and put process in place to ensure the off shore development center become seamless extension of our development team.  Delivered incremental automated feature level testing on multiple projects across different OS platforms for wired and wireless technologies.          Company Name     July 2009   to   September 2011     Director of Quality Assurance   City  ,   State      Responsible for testing Qwarq transport agnostic wireless connectivity framework, the goal was to create new user experience leveraging multiple wireless technologies to make device-to-device connection easy.  Developing clear test strategies, proven ability to translate functional, non-functional and use case requirements into test plan, scripts and automation with full traceability to requirements Establish the quality assurance department for the company Managed, hired and trained test engineers Planning all resources and schedule test activities within and cross companies Worked closely with development, and support to implement and promote quality policies and processes throughout the company Worked closely with multiple PC OEMs simultaneously to understand their quality criteria and ensure the product quality meet or exceed their quality requirements.  Procure Hardware and software for test and development Instrumental in conducted usability tests.          Company Name     November 2006   to   July 2009     Director of Quality Assurance   City  ,   State      Establish the quality assurance department for the company  Planed all resources and schedule test activities while working closely with clients  Worked closely with development, support, marketing and sales directors to implement and promote quality policies and systems throughout the company  Tested Ultra wide band (Wireless USB) PHY, MAC, drivers and applications for both windows and embedded platforms   Tested Bluetopia Bluetooth stack and profiles on different PC and embedded OS platforms  Testing WIFI (802.11a/b/g/N) application including standard, Intel and cisco security supplements   Microsoft WHQL drivers certification for Stonestreet One Ultra wide band, and Bluetooth drivers          Company Name     May 2004   to   November 2006     Quality Assurance Manager   City  ,   State      Manage, mentored and train test engineers who were responsible for testing (SaaS) time and attendance Product   Developed and worked with development team to implement quality process and procedures for the company to improve code quality and stability, as results reduce internal and customer reported defects by over 50%   Manage defect tracking system   Manage test case development and execution following Ceridian CUSP process   Perform defect postmortem on all field reported defects and implement the necessary change to prevent future incidents  Manage testing lab.          Company Name     August 2001   to   February 2003     lead test Engineer   City  ,   State      Create manual and automated test cases, setting up and maintaining test environment for the department, execute functional, regression, stress, and load testing.          Company Name     July 1995   to   December 1999     Lead Test Engineer   City  ,   State      Lead group of quality assurance engineers testing and validating ITU H26X standard based video codecs namely H263 Plus, H263, I263, H261, Indeo 5.x, Automatic Echo Cancellation (AEC) audio codec for Intel videophone.  Scheduling regular bug scrubs sessions with the development team.  During the bug scrubs assigning owners to the new defects, priorities defects to be included in future phase of development.  Scheduling code inspection and design review to find the bug in early stage of software development cycle.          Company Name      Owner / President   City  ,   State      Installed the requested software and tested the compatibility of the new multimedia software and hardware Test and debug multimedia products, such as sound cards, video recorders, video capture cards, CD-ROMs and others Developed functional tests for stress, volume and continuity testing of software and hardware Configured system with various peripheral (scanners, printers, video digitizers) Reproducing bugs the were found during the test and compile all results Write reports and results that were found during the tests.          Education and Training      Webster University     2004       Master of Science  :   Computer Resource Information Management    City  ,   State              Kabul University     1992       Bachelor of Science  :   Computer Science              Skills    audio, automation, C, C++, CD-ROMs, Ceridian, cisco, Hardware, cost reduction, clients, drivers, executive management, Functional, inspection, Intel, Java, Linux, MAC, Managing, marketing and sales, C#, Windows, Windows XP, multimedia, Objective C, OS, policies, printers, processes, product development, quality, quality assurance, quest, sales, scanners, Scheduling, scrum, scripts, software development, software testing, sound cards, sun, test tools, USB, validation, video, Vista   "
ENGINEERING,"         ENGINEERING MANAGER               Experience      Engineering Manager    February 2008   to   Current     Company Name   Ôºç   City  ,   State      Supervisor: Tom Mosca, VP Manufacturing  Manager of tool room, tool service, and punch manufacturing departments  Manager of engineering, drafting, CNC programming, and lean/continuous improvement  Engineering support for supervisors and shop floor with emphasis on problem solving  Research, planning and execution of capital projects  Design and engineering calculations for custom architectural products and fabrications  Cost estimating of fabricating work and architectural projects  Design and develop perforating punch tooling  CNC programming of Whitney punch/plasma  CNC programming of Trumpf press brake  Research and implement new manufacturing processes  Train employees in the operation of new equipment and new manufacturing processes  Lead research and development efforts for high precision products  Assist outside sales with customer visits and technical proposals  Provide technical support to inside customer service and interact with customers  Work with customers and outside tooling vendors to design automotive stamping dies  Support for maintenance and operation of perforating, stamping, and throat presses          Manufacturing Engineer    October 2004   to   February 2008     Company Name   Ôºç   City  ,   State      Supervisor: Dave Rollison, Owner  Cost estimating from customer supplied parts or drawings  Creation of shop floor routing for parts and assemblies  CNC programming of Amada turret presses  Scheduling and supervision of entire shop  Train shop personnel in the operation of CNC equipment  Total customer service from design and estimating to production and delivery  Maintain and repair shop equipment and hand tools  Quality control and part inspections  Maintain, repair, and upgrade turret press tooling  Cost engineering and problem solving to meet customer needs          Manufacturing Engineer    September 2002   to   October 2004     Company Name   Ôºç   City  ,   State      Supervisor: Gary Albright, Owner  Creation of flat patterns from customer supplied drawings  CNC programming of Amada turret presses  CNC programming of Amada FMS line with right angle shear and sorting system  Maintain and repair CNC equipment, powder coating system, and air compressors  Train shop personnel in the operation of CNC equipment  Prepare standard work instructions for all aspects of shop operation  Design and subcontract special tooling for press brakes  Total project management from raw materials to packaging  Subcontract machining, plating, irridite, and silk screening  Maintain steel and aluminum inventory  Estimating of new jobs and customer service  Shop supervision and inspection of parts through the manufacturing process  Time study and cost comparison to quotes  Assist customer with design for manufacturing          Manufacturing Engineer    October 1997   to   September 2002     Company Name   Ôºç   City  ,   State      Supervisor: Chuck Searfoss, General Manager  Creation of flat patterns from customer supplied drawings  CNC programming of Amada and Behrens turret presses  CNC programming of Trumpf automated punching cell  CNC programming of Trumpf laser  Programming of Motoman 2-head robotic welding cell  Creation of shop floor routings for parts and assemblies  Design and build welding fixtures for robotic welding cell  Design and build fixtures for OBI punch presses  Manage all tooling for punch presses and press brakes  Design and order all special tooling for punches and brakes  Research, select, and justify new capital equipment  Train shop personnel in the operation of new equipment  Lead maintenance department in the repair of equipment and tools  Time study and cost analysis of equipment in operation  Work with customers to identify and solve manufacturing problems          Manufacturing Engineer    February 1996   to   September 1997     Company Name   Ôºç   City  ,   State      Supervisor: Jim Nance, General Manager  Creation of flat patterns from customer supplied drawings  CNC programming of Amada turret presses  CNC programming of Amada FMS and automated punching cells  CNC programming of Amada lasers  Creation of shop floor routings for parts and assemblies  Design and order special tooling for punches and brakes  Research and recommend new capital equipment  Assist in the maintenance and repair of equipment and tools  Time study and run time analysis of equipment in operation  Work with customers to identify and solve manufacturing problems          Mechanical Engineer    December 1993   to   January 1996     Company Name   Ôºç   City  ,   State      Supervisor: Bill Higgins, General Manager  Design systems and create approval drawings from customer supplied specifications  Structural steel design and pressure calculations for industrial dust collection  Create detailed shop floor drawings from approved designs  CNC programming of Amada punch/plasma turret press  CNC programming of MG systems plasma table  Redesign, modify, and customize product line of utility truck bodies  Total product support for line of industrial louvers and dampers  Wind and hurricane load calculations on louvers and penthouses  Assist in the design and manufacture of welding fixtures          Designer/Drafter    March 1993   to   December 1993     Company Name   Ôºç   City  ,   State      Supervisor: Dave Whalen  Create detailed part drawings of ice cream hardening machines and conveyors  Create layout and installation drawings of industrial pallet storage systems  Create electrical schematics and control panel drawings for ice cream hardening machines Proficiencies and Training: AutoCAD 2012, Digital Resources DB32 Punch/Plasma, Trumpf Suite Punch/Bend/Laser, Amada Punch/Plasma/Laser, Motoman MRC, MIG/TIG Welding, Syman, Q&A, Made2Manage MS Excel, MS Word, MS Outlook, EncompixDie Setting Training, Lean Manufacturing Training, 5S/Kaizen Event/Kanban Training, A-B PLC Training Notable career projects: Pacific 400 ton stamping press - inspection, purchasing, installation, and startup. Best Buy - design fa√ßade system, canopy, and entry wall element, installed on 60 stores. DENR building in Raleigh NC - design and manufacture sunshades covering entire south face. Hershey Medical Center - design for manufacturing of raised planter weldments. Southern Environmental - punching diffuser plates from Hardox 450. Johnson Controls - design 24' tall exterior column covers for main campus buildings. Kenworth - create manufacturing cell for muffler guards, grills, and grill trim assemblies. Peterbilt - create manufacturing cell for grill trim weldments and assemblies. Lutron Electronics - design for manufacturing of panels, boxes, and enclosures. Ericsson Telecommunications - design for manufacturing stainless steel electronics enclosures. Diebold - design for manufacturing electronics enclosures, light duty ATM cabinets. NCR - set of manufacturing cell for electronics enclosures and circuit board parts. Better Engineering - design for manufacturing of washing cabinets. Playworld Systems - design for manufacturing of playground platforms and stairs. Coolaire Systems - design for manufacturing of industrial air conditioning enclosures. Peavey and Crest Audio - manufacturing of stereo amplifier chassis. Vulcan Hart, ITW, and Wolf Range - manufacturing of stainless steel panels. Vulcan Hart - design of heat exchanger and assembly machine. Fleetwood Motorhomes - robotic welding of chassis trusses and various brackets and panels. Alaska, Keystoker, Leisure Line, and Reading Stove - manufacturing of wood and coal stoves. Trafcon Inc - manufacturing of construction zone light panels. Morrison Truck Bodies - designed crane body with open crane compartment. Airline - designed watertight louver/damper combo with high performance.          Education      B.S.   :   Mechanical Engineering      West Virginia Institute of Technology   Ôºç   City  ,   State  ,   US    West Virginia Institute of Technology Montgomery, West Virginia 25136 Major: Mechanical Engineering Graduation: B.S. December, 1992          Skills    Welding, Automotive, Automotive Cnc, Cnc, Cnc Programming, Shop Floor, Tooling, Amada, Engineer, Maintenance, Customer Service, Estimating, Receptionist, Retail Sales, Manufacturing Engineer, Cost Estimating, Problem Solving, Plasma, Brakes, Stamping, Automotive Stamping, Continuous Improvement, Drafting, Engineering Support, Manufacturing Processes, Outside Sales, Press Brake, Proposals, Sales, Sales With, Stamping Dies, Technical Support, Tool Room, Press Brakes, Laser, Motoman, Robotic, Robotic Welding, Strippit, Turret Press, Cost Analysis, Hand Tools, Inspections, Quality Control, Scheduling, Design For Manufacturing, Inspection, Collection, Flux Core, Load Calculations, Mechanical Engineer, Mechanical/electrical Engineer, Product Support, Steel Design, Structural Steel, Structural Steel Design, Compressors, Inventory, Machining, Manufacturing Process, Packaging, Plating, Powder Coating, Project Management, Shear, Sorting, Total Project Management, Lasers, Air Conditioning, Assembly, Autocad, Autodesk, Buying/procurement, Cabinets, Chassis, Circuit Board, Control Panel, Conveyors, Designer/drafter, Electrical Schematics, Excel, Kaizen, Kanban, Lean Manufacturing, Mig, Ms Excel, Ms Outlook, Ms Word, Ncr, Outlook, Purchasing, Schematics, Stainless Steel, Stamping Press, Telecommunications, Tig Welding, Training, Trusses, Word, Mechanical Engineering   "
ENGINEERING,"         MANAGER ENGINEERING MANUFACTURING SYSTEMS ENGINEERING MANAGER         Summary     Personable Engineering Manager successful at building strong cross sector professional relationships. Manages large and complex projects for the heritage ES now MS sector while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members.          Experience      Company Name    City  ,   State    Manager Engineering Manufacturing Systems Engineering Manager   08/2015         Drafted action plans and led collaboration meetings with functional organization executives to review project status and proposed changes.  Collaborated with cross-functional teams to draft project schedules and plans.  Manage a team of 8 direct Manufacturing Systems Engineering (MSE) leads within the Manufacturing Engineering (ME) organization that are responsible for developing, maintaining, and integrating web tools to be used by manufacturing, engineering, and business systems and processes.  Provide tactical and strategic IT leadership and coordination for Manufacturing System Engineering tools products, processes, applications and technology.  Support the Manufacturing Engineering directorate with IT activities including strategy development, budget and cost management, product and service acquisition and delivery, teaming relationships and communication activities thereby ensuring timely and cost effective delivery and customer satisfaction.          Company Name    City  ,   State    Manager Engineering Process Initiatives Manager   04/2015   to   08/2015       Managed a team of 15 direct and dotted line sector-wide process leads with an operating budget of $5M within the Engineering, Manufacturing, & Logistics (EM&L) Process Initiatives (PI) organization that are responsible for integrating sector-wide engineering and business processes.  Coordinate process efforts across the sector and facilitate collaboration for consistent, compliant and affordable processes consistent with CMMI and ISSO standards.  Governed the sector wide development and migration efforts from SharePoint 2010 to SharePoint 2013 for Engineering, Manufacturing, & Logistics (EM&L).  Efforts include defining scope of work, financial planning, governance, strategic planning and delivery.  Manage all aspects of the project plan for successful phased migrations using distributed resources.  Worked closely with the Enterprise Shared Services team (ESS) to streamline migration plans, communications, and training material for the Electronic Systems (ES) sector for SharePoint 2013.          Company Name    City  ,   State    Manager Engineering Process Manager   04/2014   to   04/2015       Managed a team of six sector-wide process leads with an operating budget of $2M within the Engineering, Manufacturing, & Logistics (EM&L) Process Initiatives (PI) organization who are responsible for integrating sector-wide engineering and business processes.  Coordinate process efforts across the Engineering East organization and facilitate collaboration for consistent, compliant and affordable processes consistent with CMMI and ISSO standards.  Defined and coordinated sector-wide migration efforts for SharePoint 2007 to SharePoint 2010.  Efforts include defining scope of work, financial planning, governance, strategic planning and delivery.  Managed all aspects of the project plan for successful phased migrations using distributed resources.  Directed sector wide implementations of knowledge transfer/sharing projects in SharePoint 2010 to include the Reuse Library, Lessons Learned, and Idea Exchange.  Champion existing projects; moving them forward by encouraging innovation, communication, and adoption; as well as developing teams for new projects.  Developed and administered sector wide training classes for SharePoint 2010.  Delivery includes campus-based and virtually led SharePoint classes containing 15 participants per class.          Company Name    City  ,   State    Business Process Analyst   12/2012   to   04/2014       Planned, monitored, and tracked assigned change request progress for quarterly software development lifecycle release schedules.  Proactively identify and resolve issues, escalate problems, and facilitate cross-team coordination in support of the Medicare Beneficiary Database Suite of Systems (MBDSS), under the direction of the Centers for Medicare and Medicaid Services (CMS) as well as the Social Security Administration (SSA).  Served as a primary resource for interfacing with end users, Information Technology (ITS) staff, and stakeholders to develop and manage requirements for mission-critical systems and business needs.  Articulated written and oral requirements with CMS leaders, subject matter experts, and business partners.  Participated in process improvement development for monitoring program progress, intervention, and problem solving to meet productivity, quality, customer-satisfaction goals, and Northrop Grumman strategic objectives.  Received the October 2013 Northrop Grumman MBDSS Shout Out Award for managing a complex and difficult change request using strong organizational and leadership skills, providing technical support and creative solutions to ensure the work remained on target.          Company Name    City  ,   State    Requirements Manager   04/2011   to   11/2012       Oversaw various IT system development processes to implement the Cultural Knowledge Consortium (CKC) enterprise web based portal solution.  This effort was under the general direction of Army TRADOC G2 with a budget of 3.6mil.  Maintained continuous alignment of the CKC IT project scope with strategic CKC program business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent in support of the organizational mission.  Identified CKC technical and program specific requirements while building credibility, establishing rapport, and maintaining communication with stakeholders at multiple levels, including those external to the organization through the development of the CKC Project Charter, Project Plan and Functional Requirements Documentation.  Presented periodic dashboard reports on the current IT project, future collaboration opportunities and client issues on the CKCs enterprise web based technical solution to Army TRADOC G2 leadership.          Company Name    City  ,   State    Applications Specialist   08/2009   to   02/2011       Delivered IT support for the physician practice management tool Epic.  Managing system conversions, deployment, performance tuning, and monitoring of Epic Summer 2009 from Epic Spring 2007.  Performed organizational business and systems analysis to properly document workflows and execute training plans.  Review documentation for validity/completeness, authored and participated in overall project documentation for Electronic Health Records.  Gathered and assessed needs from internal business units; recommended solutions to resolve issues (e.g., process workflow, printing issues, and access options); and tested functional specifications for Epic.  Worked in partnership with multiple departments, management teams, physicians, and personnel in the use of business and clinical information systems across the organization while incorporating Electronic Health Record technology.          Company Name    City  ,   State    Business Systems Analyst   01/2009   to   08/2009       Managed a multifunctional team of employees who provided short term SDLC analysis, design, coding, and testing for a centrally hosted web solution application for the Norfolk Naval Shipyard while implementing CMMI level 3 best practices.  Served as the Process and Product Quality Assurance Auditor (PPQA) and Metrics Coordinator.  Responsibilities included implementing the PPQA process on the team by developing the audit plan, executing audits, documenting non compliances and following up on open noncompliance actions.  Collaborated with user representatives from public shipyards and NAVSEA 04X sponsor to research solution alternatives, define requirements for the conversion of the NWEPS application to a web based business intelligence application which included Earned Value Management, Strategic Workload Forecasting, Human Resource Management and Quality Performance modules.          Company Name    City  ,   State    Information Architect   08/1996   to   01/2009       Governed focus groups and cross functional project teams to resolve functional and technical processes with the implementation of qualitative and quantitative decision support programs for a managed care organization.  Automated manual processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability.  Through the use and creation of dashboards and ad-hoc reports using MS Access, Excel, and Cognos, data management strategies were implemented that transformed the Medicaid health plan data into actionable information for improving clinical and financial outcomes with significant ROI's.  This process netted an additional $690k in capitation revenue for fiscal year 2009.  Evaluated and supported development, integration, and implementation of automated business intelligence information systems such as Cognos and SAS for Medicaid health plan data through the use of database design, modeling, and management developed streamlined procedures that decreased labor time and eliminated redundancies in data management which generated a cost savings of $6K for Fiscal Year 2009.  Created a process for use by external Medicare auditors that resulted in cost avoidance for Optima Health -Government Programs, which generated a savings between $40K and $125K in 2009 due to internal vendor review and consulting.          Education      Masters of Business Administration  :  Project Management   2011     NOVA SOUTHEASTERN UNIVERSITY DISS, Attending

BRENAU UNIVERSITY  ,   City  ,   State  ,   US     Project Management         Bachelor of Science  :  Management Information Systems   2008     NORFOLK STATE UNIVERSITY  ,   City  ,   State  ,   US     Management Information Systems         Associate of Science  :  Business Administration   2002     TIDEWATER COMMUNITY COLLEGE  ,   City  ,   State  ,   US     Business Administration         Skills     Adobe Captivate, Blackboard, Business Objects, Clarity, Cerner, DOORS, eCHIMP, Eclipsys, EHRs, EPIC, HBOC, MACESS, IDX, I-MAX FACET, HEAT, SQL Server 2005, Cognos, ER/Studio, Mini-tab, Oracle, SAS, SharePoint Foundation 2007/2010, SPSS, and pcAnywhere.   User Level:   Advanced user of the Microsoft Office suite of software packages to include: Excel, Word, One Note, Outlook, Power Point, Project, SharePoint, and Visio.    "
ENGINEERING,"         ENGINEERING SPECIALIST           Professional Profile    Have managed major equipment installations and upgrades, strong troubleshooting ability to resolve electrical & mechanical defects. Experienced w/ voltage up to 480 three phase Extensive knowledge in programming, troubleshooting, and maintaining Allen Bradley PLC 5, Slc 500, Control Logix 5000 PLC systems and DeviceNet. Able to program, troubleshoot, and electrically/mechanically repair Fanuc Robotics using the RJ-3 and R30iA controllers. Able to program, troubleshoot and electrically/mechanically repair ABB S4P and S4P Plus and 5400 robots. Proficient in reading electrical, mechanical, hydraulic, and pneumatic diagrams, schematics, layouts, and technical documentation. Knowledge of various hydraulic and pneumatic systems. Ability to perform minor welding and fabrication. Proficient in Microsoft Word, Excel, and PowerPoint. Have received many Job Improvement awards.      Relevant Experience      Intermediate Programming Allen Bradley PLC 5, Allen Bradley Advanced Programming Allen Bradley PLC 5, Allen Bradley Advanced Maintenance Allen Bradley PLC 5 using RsLogix 5 Software, Allen Bradley Intermediate Programming Allen Bradley SLC 500, Allen Bradley Advanced Programming Allen Bradley SLC 500, Allen Bradley Maintenance and Troubleshooting SLC 500, Allen Bradley Data Highway Plus/ Ethernet/ DH485 Peer to Peer Communications, Allen Bradley DeviceNet Maintenance, Allen Bradley Designing and Configuring a DeviceNet Network using RsNetWorx, Allen Bradley PanelBuilder 32, Allen Bradley Control Logix 5000 Intermediate Programming, Allen Bradley Factory Talk View ME & PanelView + Programming, Fanuc Robotics M16iL ArcMate 120i Robot Disassembly/ Reassembly, Fanuc Robotics Electrical Maintenance with RIA Configured RJ3 Controller, Fanuc Robotics Electrical Maintenance with R30iA Controller using Ipendant, Fanuc Robotics Intermediate TPP Programming, Fanuc Robotics Dispense Tool Operation and Programming, Fanuc Robotics Advanced TPP Programming, Fanuc Robotics Dual Check Safety V7.50 & Newer, ABB S4 Paint Electrical Service, ABB Robotics S4 Paint IPS System, ABB Robotics S4P+ Electrical Service, ABB Robotics 5400 Mechanical Maintenance, ABB Robotics Hardware Calibration and Communication, ABB Robotics S4P Paint Programming, ABB Robotics IRC5P Programming, ABB Robotics IRB 5500 Mechanical Maintenance, ABB Robotics IRC5P Electrical Maintenance, MS Word Fundamentals, Microsoft MS PowerPoint Fundamentals, Microsoft MS Excel Fundamentals, Microsoft MS Excel Advanced, Project Leader Training Honda, Paint Emergency Spill and Response Honda, Spill Prevention, Control, & Countermeasures Honda, Handling of Normal Hazardous Waste Honda, Robotic Safety Principles Honda, ARC Flash Training Honda, Basic Hydraulics/ Pneumatics Honda, Catia, Auto Cad Level 1, Vision Systems (Fanuc 3D iRVision, Cognex, Keyence)        Experience      Engineering Specialist    November 2000   to   Current     Company Name   Ôºç   City  ,   State      Responsible for Project Management of new system installations, Investigation and implementation of new equipment.  Paint Sealant Robot path programming, Fanuc IR Vision system setup and programming, Liberty Reach Vision setup and programming, Robot Operator training, PLC/Controls (PLC 5, SLC 500, Control Logix 5000) programming, HMI programing, and Maintenance support in major critical downtime situations.  Responsible for all aspects of troubleshooting and repair of a wide range of equipment, such as PLC controlled conveyor systems, PLC controlled Robotic systems, PLC controlled Air Handler systems, PLC controlled Oven systems, PLC Controlled Incinerator system, Lighting systems, and PLC controlled Material Delivery systems.  Planned and implemented alterations to ensure safety, to improve operator ergonomics, and to increase machine productivity.          Industrial Electrician    January 1996   to   January 2000     Company Name   Ôºç   City  ,   State      Maintained multiple plants in multiple cities by performing maintenance and repair of power distribution systems, automated and semi-automated equipment, relay control systems, Lighting systems.  Was a first responder to major break downs of any Russell Corporation Plants.          Operator    January 1993   to   January 1995     Company Name   Ôºç   City  ,   State      Operated equipment producing parts for assembly, assembled product, packaged product, and shipped product.  Maintained production equipment and facilities of plant.          Education      Associates Degree   :   Applied Science Electronics Technology  ,   January 1995    Central Alabama Community College   Ôºç   City  ,   State      Applied Science Electronics Technology        High School Diploma   :     January 1992    Talladega High School   Ôºç   City  ,   State              Skills    Delivery, ergonomics, Lighting, Paint, PLC, PLC 5, power distribution, producing, programming, Project Management, Robotic systems, safety, troubleshooting, Vision Systems   "
ENGINEERING,"         ENGINEERING TECHNICIAN           Summary    Work as engineering technician on fault isolation area saving medical devices from electrical failures that could be reworked at site depend the electrical failures. Delivering $1,200 per each device that can be saved at site. Implement new electrical test location that affect yield per site, medical devices and machinery that cost $5k each equipment. Reducing electrical disposition and operator overtime work.         Experience      Engineering Technician    January 2013   to   Current     Company Name   Ôºç   City  ,   State      Work as an Engineering Technician on Fault Isolation area that involves electrical disposition of medical devices that fails on different electrical test on the manufacturing process. Preventive and corrective maintenance of equipment as electrical tester machinery and equipment that are involve on manufacturing process. Develop documentation as IQ, OQ, PQ, IQP, PPQ and others documents to validate new electrical machinery that arrives to the site.  Troubleshoot medical devices that fail daily on electrical process operating customs software developed by the company, power supply, Pico amp meter, source meter, DMM, Digital Phosphor Oscilloscope and custom software.  First article inspection for new fixture that arrive at site.  Installation and Operational Qualification Protocol of 3 new different electrical testers.  Monthly Preventive and corrective maintenance of electrical testers and troubleshooting electronic circuit boards and electronics modules that are part of the equipment.  Daily Production First Pass Yield report of electrical production process and evaluate failures on report to work as soon as possible with the machinery that have a continuous electrical failures that impact daily production targets.  Soldering experience with both through-hole and surface mount technologies, repair cables, connector, and electronic fixture assembly on ESD sensitive environment. Assembling and, wiring new equipment that arrive at site using schematic diagrams.          Instrument Technician    January 2011   to   January 2012     Company Name   Ôºç   City  ,   State      Addecco Service Daily Calibration of instrument used on manufacturing areas that are used for manufacturing process and monitoring temperature and humidity of all rooms were products are develop to ensure good quality products.  Technical work that involved, repair, installation, troubleshooting, loop checking calibration of equipment and process control systems used in manufacturing and analytical labs.  Preventive maintenance work that involves monthly calibration of equipment as PSI gauges, Temperature and Humidity chart recorders, conductivity sensors, torque testers used on packaging area, PH sensor, Flow meter instrument etc  Daily weigh balance calibration used on analytical labs and manufacturing process rooms as Mettler Toledo, Sartorious etc          Project Manager Assistance    January 2005   to   January 2011     Company Name   Ôºç   City  ,   State      Work on projects estimation for electrical mechanical and instrument installations, instrument, electrical and mechanical maintenance for pharmaceutical and biotechnology facilities. Work as intern contractor on Amgen as maintenance technician of Utilities. Electrical and Mechanical Technician:  Preventive and corrective maintenance of pneumatics valves, ball valves, exhausts fans and other instrument as AIT, TE, Speed sensors, Flow Meters, PIT and LIT following GMP's and SOP documents.  Work on installation, troubleshooting and equipment repair following all GMP's and documentation report of all malfunction findings that cause the problem.  Work on the development and executed the implementation and validation protocol of new equipment to ensure it meet all design and specification and site regulation.  Participate in improvements of new corrective and preventive maintenance to get equipment out of risk.          Education      Bachelor of Science   :   Electrical Engineering  ,   2009    POLYTECHNIC UNIVERSITY OF PUERTO RICO          POLYTECHNIC UNIVERSITY OF PUERTO RICO, PR Bachelor of Science in Electrical Engineering, 2009 ~ GPA: 2.50/3.00        Accomplishments    Accomplished, proactive engineer with entry level experience in programming, testing, analysis, and design. Possess extensive educational qualifications with Bachelor degree in Science of Electrical Engineer with a minor in Control System Design. Recognized for strong adherence to safety, ability to work well as team member and leader, and exceptional work ethic. Proven technical, interpersonal communications, and training skills. Core competencies and professional strengths include      Certifications    AIT      Languages    Spanish       Skills    Maintenance, Corrective Maintenance, Documentation, Industrial Machinery, Preventive Maintenance, Sensors, Biotechnology, Electrical Mechanical, Estimation, Hydraulics, Mechanical Technician, Pneumatics, Project Manager, Sop, Manufacturing Process, Apqp, Assembly, Circuit Boards, Dmm, Electrical Test, Esd, First Article Inspection, Inspection, Medical Devices, Oscilloscope, Production Process, Schematic, Soldering, Surface Mount, Test Engineer, Through-hole, Wiring, Calibration, Control Systems, Packaging, Process Control, Sensor, Temperature And Humidity, Control System Design, Electrical Engineer, Engineer, Entry Level, Ieee, Mechanical/electrical Engineer, Proactive, Self Motivated, Testing, Training, Electrical Engineering, Pr, Public Relations   "
ENGINEERING,"         ENGINEERING INTERN         Skills          C++, Python, MATLAB, Git, Bash, R, SQL (basic). Experienced in Linux/Unix and using high performance computing clusters.  Machine Learning Tools and Libraries: Scikit-learn, Pandas, Seaborn, matplotlib, TensorFlow (basic). (I built a XGBoost  model that has 77.5% accuracy in the Kaggle Titanic challenge.)  Computational Fluid Dynamics and Discrete Element Method Codes  CFD-DEM, OpenFOAM, CFD-ACE+¬Æ, Fluent¬Æ, COMSOL¬Æ, LAMMPS, and LIGGGHTS.  Reservoir and Fracture Modeling Tools  CMG¬Æ for reservoir simulation; FracPro¬Æ for fracture simulation and analysis; Saphir for pressure transient analysis.  Experimental and Statistical Methods  SEM, AFM, Confocal Microscopy, Regression analysis, Statistical process control, Design of experiments.              Experience      ENGINEERING INTERN   08/2016   Ôºç   12/2016     Company Name       State       Project: Develop a cavings transport model for optimizing hole-cleaning operations.  Developed a solids transport model for predicting cuttings/cavings bed height during a hole-cleaning operation.  In
    contrast to conventional CFD models that typically take several hours to run, this novel numerical model can obtain
    results within a few minutes, enabling timely optimization of the well circulation schedule.  Investigated the competitive landscape and designed the commercialization plan for the numerical model.  Leveraged the experiences from internal drilling experts and aligned with all stakeholders throughout the development
    process.          ENGINEERING INTERN   05/2016   Ôºç   08/2016        City  ,   State       Project: Optimize diverter pumping schedule for better production performance after well re-stimulation.  Built a simulator to model proppant, diverter, and slurry distribution in a plug-and-perf hydraulic fracturing operation.  Derived a simple proxy model to substitute time-consuming CFD-DEM simulations for predicting diverter transport
    through perforation clusters.  Simulation time drops from 48+ hours to less than 1 sec.  Provided recommendations for pumping schedule design in a fracturing treatment.          PROCESS ENGINEER   04/2012   Ôºç   05/2013     Company Name     City         Improve display yield through statistical modeling, process control, and tool modifications.  Won Qualstar award in Nov.  2012 by completing two specific yield improvement tasks in merely two months, first time
    for QMT-TW to award its engineers after establishment.  Optimized sealing process of interferometric modulator (iMoD) display that led to 52% pre-functional yield increase.  Increased the up time of panel encapsulation station from 73% to 92% by leading two tool-modification projects
    involving a group of 5 equipment engineers and 2 external support engineers from Japan.  PROPPANT/DIVERTER TRANSPORT in HORIZONTAL WELLS, UT Austin          Aug.  2014-present.  Evaluate the efficiency of proppant/diverter transport in perforated horizontal wells under different slurry flow
    conditions using a combined CFD-DEM approach.  Developed a multivariate statistical model to substitute traditional CFD model for predicting proppant transport
    through perforations at various flow conditions.  The computational cost dropped 5 orders of magnitude.  Accurately predicted DAS-measured proppant distribution in a field case with less than 10% error.  Chu-Hsiang Wu          Page 2
DESIGN and SELECTION of GRAVEL PACK and SAND CONTROL SCREENS, UT Austin          Jun.  2013-present.  Develop analytical, DEM, and Monte Carlo models for predicting sand production through gravel packs and sand
    control screens.  Accurately predicted 6 sand production lab-test results obtained from operators with less than 15% error using the
    developed model.  Invented a DEM-based approach for extracting pore throat size distribution of complex packings.  Results show that the
    pore throat sizes within gravel packs are usually between 1/5 to 1/9 of the effective gravel size.  The findings
    correspond remarkably well with previous field observations and enable further optimization of gravel pack designs.             06/2010       Company Name              Designed highly mixing-efficient serpentine channels for biomedical detection.  Devised mixing index to quantify mixing efficiency of two heterogeneous fluids flowing in microfluidic channels.          Interests    SPE translator, Nepal medical assistance group, cofounder of Taiwan Bio-Nano Youth Initiative.
SELECTED PUBLICATIONS
¬∑ Wu, C.-H., Sharma, M. M. 2017. A DEM-based approach for evaluating the pore throat size distribution of a filter
    medium, Powder Technology, ISSN 0032-5910, https://doi.org/10.1016/j.powtec.2017.09.018.
¬∑ Wu, C.-H., Sharma, M. M., Chanpura, R. et al. 2017. Factors Governing the Predicted Performance of Multilayered
    Metal-Mesh Screens. SPE Drilling & Completion. SPE-178955-PA. https://doi.org/10.2118/178955-PA.
¬∑ Wu, C.-H., Sharma, M. M. 2016. Effect of Perforation Geometry and Orientation on Proppant Placement in Perforation
    Clusters in a Horizontal Well. Paper SPE-179117-MS was presented at the SPE Hydraulic Fracturing Technology
    Conference, The Woodlands, TX, USA, 9-11 February 2016.
 Wu, C.-H., Yi, S., Sharma, M. M. 2017. Proppant Distribution Among Multiple Perforation Clusters in a Horizontal
    Wellbore. Paper SPE-184861-MS was presented at the SPE Hydraulic Fracturing Technology Conference, The
    Woodlands, TX, USA, 24-26 January 2017.
¬∑ Mondal, S., Wu, C.-H., Sharma, M. M. et al. 2016. Characterizing, Designing, and Selecting Metal Mesh Screens for
    Standalone-Screen Applications. SPE Drill & Compl 31 (2): 85-94. SPE-170935-PA. http://dx.doi.org/10.2118/170935-PA.
¬∑ Mondal, S., Wu, C.-H., Sharma, M. M. 2016. Coupled CFD-DEM Simulation of Hydrodynamic Bridging at Constrictions.
    Int. J. Multiph. Flow, Vol. 84, pp. 245-263, ISSN 0301-9322, http://dx.doi.org/10.1016/j.ijmultiphaseflow.2016.05.001.
¬∑ Zhang, K., Chanpura, R. A., Mondal, S., Wu, C.-H., Sharma, M. M., Ayoub, J. A., & Parlar, M. 2015. Particle Size      Education and Training       May 2018   Ph.D  :  UT Austin   -   PETROLEUM ENGINEERING Scientific Computation    City  ,   State      PETROLEUM ENGINEERING Scientific Computation Dissertation: Modeling Particulate Flows in Conduits and Porous Media; Supervisor: Mukul M. Sharma 3.9/4.0 Recipient of ConocoPhillips Fellowship (2013), and Jack L. Thurber Memorial Endowed Presidential Scholarship         Jun. 2010   M.S  :  National Taiwan University   -   MECHANICAL ENGINEERING    City  ,     Taiwan    MECHANICAL ENGINEERING Design of a mixing-efficient microfluidic device for bio-medical applications 3.9/4.0         Jun. 2008   B.S  :  National Tsing Hua University   -   POWER MECHANICAL ENGINEERING    City  ,     Taiwan    POWER MECHANICAL ENGINEERING Presidential Award and Scholarship (2006, 2007)        Skills    approach, Bash, basic, C++, competitive, DAS, Design of experiments, functional, lab-test, Linux, Machine Learning, MATLAB, Modeling, novel, optimization, process control, Programming, proxy, Python, Simulation, SQL, Statistical process control, Supervisor, Unix        Additional Information      LEADERSHIP and VOLUNTEER
¬∑ Served as a Second Lieutenant in an artillery company in the Taiwan Army during 2010-2011.
¬∑ Qualstar Award, Qualcomm, 2012 and 2013
¬∑ Qualcomm Know-how Incentive Award, Qualcomm, 2013
¬∑ Technical Editor of SPE Journal, SPE Drilling and Completion, SPE Production and Operations, 2017-present
¬∑ Volunteer experience: SPE translator, Nepal medical assistance group, cofounder of Taiwan Bio-Nano Youth Initiative.
SELECTED PUBLICATIONS
¬∑ Wu, C.-H., Sharma, M. M. 2017. A DEM-based approach for evaluating the pore throat size distribution of a filter
    medium, Powder Technology, ISSN 0032-5910, https://doi.org/10.1016/j.powtec.2017.09.018.
¬∑ Wu, C.-H., Sharma, M. M., Chanpura, R. et al. 2017. Factors Governing the Predicted Performance of Multilayered
    Metal-Mesh Screens. SPE Drilling & Completion. SPE-178955-PA. https://doi.org/10.2118/178955-PA.
¬∑ Wu, C.-H., Sharma, M. M. 2016. Effect of Perforation Geometry and Orientation on Proppant Placement in Perforation
    Clusters in a Horizontal Well. Paper SPE-179117-MS was presented at the SPE Hydraulic Fracturing Technology
    Conference, The Woodlands, TX, USA, 9-11 February 2016.
 Wu, C.-H., Yi, S., Sharma, M. M. 2017. Proppant Distribution Among Multiple Perforation Clusters in a Horizontal
    Wellbore. Paper SPE-184861-MS was presented at the SPE Hydraulic Fracturing Technology Conference, The
    Woodlands, TX, USA, 24-26 January 2017.
¬∑ Mondal, S., Wu, C.-H., Sharma, M. M. et al. 2016. Characterizing, Designing, and Selecting Metal Mesh Screens for
    Standalone-Screen Applications. SPE Drill & Compl 31 (2): 85-94. SPE-170935-PA. http://dx.doi.org/10.2118/170935-PA.
¬∑ Mondal, S., Wu, C.-H., Sharma, M. M. 2016. Coupled CFD-DEM Simulation of Hydrodynamic Bridging at Constrictions.
    Int. J. Multiph. Flow, Vol. 84, pp. 245-263, ISSN 0301-9322, http://dx.doi.org/10.1016/j.ijmultiphaseflow.2016.05.001.
¬∑ Zhang, K., Chanpura, R. A., Mondal, S., Wu, C.-H., Sharma, M. M., Ayoub, J. A., & Parlar, M. 2015. Particle Size
    Distribution Measurement Techniques and Their Relevance or Irrelevance to Sand Control Design. SPE Drill & Compl 30
    (2): 164-174. SPE-168152-PA. http://dx.doi.org/10.2118/168152-PA.     "
ENGINEERING,"         ENGINEERING TECHNOLOGIST       Summary    To obtain a position within an organization that utilizes my skill set to continuously add vale and achieve best-in-class results Skills Profile
More than 10  years of successful experience in data analyzing, administrative and customer service roles with recognized strengths in account maintenance, problem-solving, thoroughness and extreme attention to detail
Efficient in self-motivating, prioritizing, multitasking, meeting deadlines and working in independent capacity or as part of a team
Proficient in Microsoft Office programs, OpenWells, Spotfire, SAP, Concur, QuickBooks and Adobe
Ability to train, motivate and supervise while also being able to delegate to appropriate support roles in a professional and constructive manner
Keen on picking up on new experiences and learning quickly from others about the demands of the job
Skilled at analyzing and assessing data while then presenting it in an efficient and conclusive manner
Excellent coordinating skills, ranging from event planning, logistics coordinating and managing correspondences          Experience      Engineering Technologist     Dec 2016   to   Current      Company Name   Ôºç   City  ,   State          Sr Administrative Assistant/Technologist     Jun 2014   to   Dec 2016      Company Name   Ôºç   City  ,   State          Assistant Office Manager     Mar 2010   to   Dec 2010      Company Name   Ôºç   City  ,   State     Managed Sales team as well as Dispatch Team
Knowledgeable of the many forms of transportation procedures
Responsible for training new employees, supervising and scheduling, along with delegating tasks
Main focus was to build and maintain good relationships with customers and carriers to ensure prosperous business.         Dispatch Assistant     Sep 2007   to   Jan 2010      Company Name   Ôºç   City  ,   State     Job included data entry, scheduling, dispatching, updating websites, phone screening and effective communication with colleagues, customers and drivers
Enable enhancement of communication in multiple forms, on top of time management
Utilized computer programs such as Outlook, Word, Excel, Publisher, PeopleNet and FreightLink.         Bartender     Mar 2006   to   Oct 2009      Company Name   Ôºç   City  ,   State     Primary focus geared towards quick and efficient mixology and customer service to the bar patrons
Managed the bar alone, focusing on maintaining a good atmosphere
Handled cash and credit card sales, along with doing closeouts at the end of each shift
Other duties involved placing orders, checking inventory and bar upkeep.         Education and Training      Bachelor of Science  ,   Sociology Business Management   December 2006     Purdue University   Ôºç   City  ,   State     Sociology Business Management 4 Softball Scholar, Dean's List recipient       Interests    Volunteered in Kenya for Simiyu House organization
Volunteered in Peru for the Peruvian Hearts program      Skills    credit, customer service, data entry, dispatching, drivers, focus, forms, inventory, Excel, Outlook, Publisher, Word, quick, Sales, scheduling, supervising, phone, time management, transportation, websites      Additional Information      Activities
Volunteered in Kenya for Simiyu House organization
Volunteered in Peru for the Peruvian Hearts program     "
ENGINEERING,"         ENGINEERING MANAGER       Profile    Lean manufacturing professional with 20 years experience in lean manufacturing and continuous improvement. Highly skilled in all lean six sigma initiatives.      Skills          Microsoft Office  Visio  Inventor  Lean Manufacturing‚Äã         SPC  FMEA  Minitab  Process improvement            Professional Experience     12/2015   to   08/2016     Engineering Manager    Company Name   Ôºç   City  ,   State      Build the foundation for the engineering department at Airmate Company.  Lead, develop, and mentor a group of engineers on daily tasks, project assignments, and project timelines.  Standardized estimating process improving estimations from -30% to +5%.  Implement engineering change control process.         01/2009   to   12/2015     Process Technician    Company Name   Ôºç   City  ,   State      Lead Lean/Continuous Improvement Projects to develop, standardize, and improve manufacturing processes.  Approve engineering decision on material, dimensional specifications, processes and tolerances.  Validate and verify new product designs.  Participate and lead 3P events.         03/2005   to   01/2009     Quality Engineer Valve Value Stream    Company Name   Ôºç   City  ,   State      Handled all customer complaints and corrective actions.  Proactively visited customers regarding quality or process improvements.  Maintained APQP database which included PFEMA's, Control Plans, Product Profiles and all applicable work instructions.  Performed capability studies on both machines and processes.  Assisted with the development of new products and new processes.         01/2003   to   01/2005     Process Technician Valve Value Stream    Company Name   Ôºç   City  ,   State      Created and maintained value stream maps.  Championed or led kaizen events derived from value stream maps Led multiple material and process cost saving initiatives.  Created and controlled all standardized work including operational instructions and set up instructions.  Assisted Applications and Manufacturing Engineering in new product development and launches.         01/1997   to   01/2003     Value Stream Group Leader    Company Name   Ôºç   City  ,   State      Led 50-70 hourly employees on day to day activities.  Maintained and improved safety, morale, productivity, cost and quality daily.  Led continuous improvement activities in productivity, quality and safety.          Education and Training     2014     Applied Industrial Ergonomics             2014     Lean Certification (Parker Lean Boot Camp I, II, and III)             2013     EPA Certification             2011     AWS Brazing Certification             2007     Six Sigma Academy Greenbelt Training             2004     Duggan and Associates
*Value Stream Mapping             2006     *Mixed Model Value Stream Mapping             2003     Purdue University Poke-a-Yoke Certification      Indiana Tech   Ôºç   City  ,   State              Skills    Continuous Improvement, database, Ergonomics, estimating, manufacturing processes, mentor, new product development, processes, quality, safety, Six Sigma   "
ENGINEERING,"         ENGINEERING ASSOCIATE       Profile    Team-oriented Engineering Associate with over 8 years experience designing, developing, maintaining, and testing
electro-mechanical systems.      Skills          Electro-mechanical design        JMP  Microsoft Visual Basic          Microsoft Excel  Vision system programming          Microsoft power point  Electronic computer systems          Microsoft Visio  Engineering software    Six Sigma 5X methodology  Strong presentation skills    Adaptable  Process improvement    Electrical Troubleshooting Tools  Team player    Ability to read schematics  Mechanical design/implementation    Ability to write and read wiring diagram              Accomplishments      Bronze medal in Skills USA for robotics and automation Statistical Analysis Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department.  Product Improvement Worked with R&D and LOB to modify and improve overall product performance.  Eliminated machine defects through recommendation of machine adjustments.  Testing, Evaluation and Analysis: Tested equipment to ensure compliance.  Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment.  AutoCad Software Utilization Helped produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects.  Presentations Created presentation to IDEXX Technical Review Board for product changes and improvements Produced training power points to train field support Project Management Lead and leadership rolls in multiple 5X projects on multiple instrument Platforms Lead on multiple product changes and obsolesces of products Managed internal and Supplier efforts in product defects and resolutions Keep tight project road maps including schedualing and status updates on projects Customer Interface Meet with customers to help relieve customer dissatisfaction, gain more knowledge of products used in the field, help provide system reliability and performance.  Perform Site servays in reguards with electrical compentency.  New Product Development Lead Product support engineer full X-ray product line Designed and developed and sourced EliteVison Protective cover.        Professional Experience      Engineering Associate   05/2008   to   Current     Company Name   City  ,   State       Started as an instrument Tech on the Manufacturing floor responsible for building and servicing Catalyst DX.  Worked as a stand in technical lead for a few months.  Moved to Catalyst Pilot line in 2011.  Was responsible for lab maintenance, Instrument software testing, validation of new components, and extended instrument field fail triage.  In the fall of 2013 I started working under an Engineer for the Digital Radiography department.  I am responsible for product reliability, product improvement and NPD qualification including writing test protocols, test execution, reporting findings.  Other responsibilities include ESD implementation and testing, lab maintenance and management.  I work with suppliers and customers on a regular basis.  I work in a large cross functional group daily.  I am considered a hardware subject matter expert for all CR and DR instruments at IDEXX.  I am familiar with the software and system integration.  I have had the opportunity to design multiple components and test fixtures from electrical test boxes to metal inspection jugs and composite protective covers.  In addition, I am responsible for all obsolesces and validation testing.  In addition, I train all new personal on equipment and filed servicing systems, including software, mechanical, and electrical AC/ DC troubleshooting.  In this position I oversee work from technicians and interns working on and assisting with various projects.          Electrical Technician and Mechanist   02/2007   to   03/2008     Company Name   City  ,   State       Resolved part and assembly discrepancies.Collaborated with engineers and project managers regarding design parameters for client projects.Designed brackets and custom frame work for automated machines.  Prepared accurate specifications for purchase of materials and equipment for purchasing department.Debugged and troubleshot complex analog, digital, and RF circuits.  Worked with and troubleshooted Programmable Logic Controllers (PLC) and assembly lines to maintain productivity.on the automated machinery at customer sites.  assembled complex electrical circuits both AC and DC.             04/2006   to   08/2009     Company Name   City  ,   State       Worked in multiple departments to provide quality care for patients.  Maintained medical records, worked with families to.  provide quality care.          Education and Training      Associate of Applied Science      SMCC    South   City  ,   State  ,   US     I studied at SMCC in 2007-2008 towards a degree in applied science in the field of electronics.        Drafting and design
YCCC    Wells, ME, US
Studied CAD and Drafting in the Engineering Design Program Currently working with YCCC and USM in Industrial
Management- consideration in electro-mechanical systems  :   mechanical engineering   2015           mechanical engineering          Personal Information    IDEXX Laboratories    Westbrook, ME, US      Skills    CAD, hardware, client, DC, Drafting, electronics, Engineer, Engineering Design, frame, functional, inspection, Logic, machinery, materials, mechanical, Mechanical design, Microsoft Excel, Microsoft power point, Microsoft Visio, PLC, presentation skills, Process improvement, product improvement, programming, Project management, protocols, purchasing, quality, Radiography, read, reporting, Scheduling, schematics, Six Sigma 5, software testing, system integration, Team player, triage, Troubleshooting, validation, Vision, Microsoft Visual Basic, wiring diagram      Additional Information      IDEXX Laboratories    Westbrook, ME, US 4 week long training for Six Sigma 5x technical problem solving methodology GD&T        2015 Tech-ese    Portland , ME, US Geometric Dimension and tolerance week long training High School        2007 Sanford High School    Sanford, Me, US Graduated with Honors Electronics        2007 Sanford Regional Vocational Center    Sanford, ME, US Graduated the Vocational electronics program and was a member of the National Technical Honors Society      "
ENGINEERING,"         ENGINEERING MANAGER           Summary     Mechanical engineer with more than 30 years of progressive experience specializing in economics driven project justification,¬†management and mechanical design. Much of my career has been focused on paper converting equipment and operations developing into roles in maintenance and reliability systems.¬†More recently¬†responsible for facilitating the capital investment portfolio for the Halsey Mill.       Highlights          Project management  Paper converting equipment  Facility and plant modifications         DMF and Project Work Process  Written and verbal communication skills  AutoCAD and Excel               Accomplishments     Start-up of major converting equipment lines with emphasis on long term reliability.¬†  Designed and implemented a mill project work process to improve economic thinking and operational ownership of mill driven projects. This has streamlined the mills approval process for projects.       Experience      Engineering Manager    May 2011   to   Current     Company Name   -   City  ,   State     Responsible for facilitating the capital projects plan and process. This has included developing a process to evaluate projects with stakeholders at determined phase gate challenges and developing engineering talent to work within the expectations of the GP Project Work Process. Transitioned into a working manager with responsibility for managing several projects up to the $4MM range in addition to responsibility for the overall capital portfolio.   Develop clearly written venture summaries to communicate the DMF and economic rationale for projects  Responsible for hiring and developing engineering talent for the organization.          Manager - Maintenance and Reliability    January 2009   to   May 2011     Company Name   -   City  ,   State     Member of the mill leadership team responsible¬†for safe work performance and contract adherence of a 76 person maintenance group. Included the hiring and development of craftsmen and salaried personnel for the maintenance department. Utilized reliability experience to provide focus on mill reliability improvements in the areas of lubrication, precision maintenance work, sustainable
PM
processes, BOMs and procedure based job plans.  Recognized at the time as one of the most effective converting maintenance efforts in the company with lowest maintenance cost per case in the company.           Supervisor Reliability Engineer    November 2005   to   January 2009     Company Name   -   City  ,   State     Led the converting PM program with a¬†focus on developing sustainable results by developing¬†mechanical work standards and a job plan library for converting equipment and¬†implementing them into the CMMS¬†(Passport) to support the PM inspection program, parts rebuild program, and the periodic machine rebuild efforts.  Led RCM efforts to establish a maintenance and reliability plan for new Perini and PCMC equipment and implementing the results into a CMMS. This effort required educating the team on RCM methodology, facilitating the RCM process with a large team and establishing a vision for incorporating the RCM effort into an existing PM program.   System administrator for the Passport CMMS system.  Developed tools to understand and repair PM processes, provided training for PM processes.  Managed Machine shop including supervision of machinists, and managing flow of work through shop.          Process &Tooling Engineer    November 2000   to   November 2005     Company Name   -   City  ,   State     Responsible for developing improvements to a laser patterning lamination process that had been recognized as the¬†least reliable¬†process in¬†the production¬†line. Improvements to the web handling design led¬†to an 80% output improvement to a bottleneck process. Other contributions¬†included developing an SPC strategy that reduced variation and increased reliability. Established the SPC system and provided startup assistance for the line when it transferred to Singapore.  Designed and started up the next generation laser patterning operation for adhesive film successfully bringing the process on line ahead of schedule and exceeding quality specifications.  Led leak testing process improvement efforts, SPC compliance and investigation of correct GR&R practices.   Participating and leading task force efforts to understand quality issues in the factory.  Coordinated adhesive related improvement efforts with teams including scientists, vendor representatives and supply chain personnel.          Converting Plant Engineer    January 1993   to   November 2000     Company Name   -   City  ,   State     Responsible for budgeting, planning, managing capital improvement process in Halsey Mill tissue/towel converting plant. Primary responsibility for construction management, vendor negotiations and installation and startup planning for several $1MM+ installations.  Startup Superintendent for a new technology towel rewinder complex. Provided project management through the installation, training and startup followed by supervision of the operation for a two year period during difficult redesign efforts and until start up issues were resolved.         Senior Converting Analyst    November 1992   to   January 1993     Company Name   -   City  ,   State      Worked with manufacturing sites to develop utilization improvement plans for manufacturing assets.          Development Designer, Mechanical Engineer, Senior Mechanical Engineer    January 1984   to   November 1992     Company Name   -   City  ,   State      Design engineer developing specialized machinery for the paper converting industry.  Developed machinery and equipment layouts for manufacturing facilities, managed CAD installation and developed computer simulation models of complex manufacturing facilities.          Education      Bachelor of Science   :   Mechanical Engineering      University of Idaho - School of Engineering   -   City  ,   State              Skills    budgeting, CAD, construction management, engineer, film,¬†hiring, inspection, laser, machinery, managing, mechanical,¬†negotiations,¬†processes, process improvement, project management, quality, simulation, SPC, strategy, supervision, system administrator   "
ENGINEERING,"         ENGINEERING TECHNICIAN         Summary     An experienced CAD and GIS Technician able to produce detailed drawings and maps which are clear and accurate. I am able to analyze databases and generate custom maps and reports with different tools of the trade. I am always curious to learn new skills and technologies that enhance my productivity in a complex organization. Adaptable to work for long periods and under the most stressed situations without losing focus and patience.       Highlights          Operating Systems: Windows XP/ Vista/7			ArcGIS 9.3.1, 10.0  C#  (Basic)						Telvent ArcFM 9.3.1/10.0.3  Java  (Basic)						ArcGIS extensions  AutoCAD (2008 - 2013)					Arc Toolbox  AutoCAD Map 3D 2008					Enghouse NetWORKS 4.7.1  3D Studio Max 2009					ERDAS Imagine 9.3  Revit 2009						Microsoft Office (Up to 2010)  GeoExplorer 6000 Series GeoXH 				GPS Pathfinder Office Software  Magellan Mobile Mapper 6				Basic Surveying Principles  MS Project						Remote Sensing  Garmin Oregon 550					Adobe CS4 (Photoshop, InDesign, Illustrator)  Google Earth						Google SketchUp (Up to ver. 7)  Clinometer						MicroStation (Basic)  Able to lift, push, pull and carry 40 pounds or more  Languages: Armenian                Experience      Company Name    Engineering Technician   07/2014   to   Current       Updating the map book settings to publish water tiles of atlas map Generating system valve and hydrant data per tile using Crystal Reports Creating Tree GIS database - subtypes, domains, required fields with data types, geo-coding about 38,000 tree addresses Analyzing DB and generating reports per engineer requests Digitizing of Fiber Optics and tube allocation using Telvent fiber manager Creating custom maps for research studies Updating GIS, CAD, and other records based on asbuilts received Cover the front counter answering phone calls and customer walk-ins (when necessary) AutoCAD drafting (street lighting, substations, electrical substructure and wiring, and customer primary services) Perform various queries for street lighting, electrical engineering, and water engineering departments Updated GWP Electric and Water 5 Year CIP Plan Cross training with Electrical Planners - New and updated meter spots Created address geocode and updated xml to set as default Review, reconcile, and post GIS edits to parent version while supervisor is on vacation Linked transformers to customer meter data for transformer load study.          Company Name    Assistant Engineering Technician   11/2013   to   07/2014       Maintained the ArcFM stored display for the Electric viewers and editors Edit of electrical features in a versioned enterprise database Error check and tracing for Phase and Feeder connectivity Consolidated five street light databases into one (GPS, Versioned GIS, AutoCAD/MS Access, Disconnected, and Duplicated) Created custom street light maps for the Street light HPS Conversion Master Plan Updated Customer Service, Substructure, Substation, Street Lighting and Wiring drawings Conversion of paper and scanned images to AutoCAD format Researched new City Fiber routes using GIS Reviewed and fixed any errors for cartographic representation Worked as a team for a two phase Service Point ID mapping for electrical services to the customer side Helped Engineering staff with any GIS related issues Checked off permits for new constructions Updated wall maps at the Utility Operation Center and Howard Substation Updated and plotted 4kV/12kV feeder conversion map for the next three years Worked with ISD-IT to publish web maps.          Company Name    Hourly City Worker   12/2007   to   09/2012       Approved Electrical and Fiber Optic edits to parent version Updates to the GIS manual for work procedures Trained co-workers to use GIS / ArcFM Created data dictionary for GPS collection project of the Street Lights Prepared maps and reports for extension of Fiber Optics Reviewed Plan Checks for GWP Fiber Optics Plotted sectional and primary maps from CAD and GIS Installation of ArcGIS and ArcFM Created and maintained personal geodatabases Assisted in creation of mapping standards and other procedures Updated the 5 Year CIP Plan Mapped/Updated electrical assets within GIS and CADD: Electric Vehicle (EV), Service Drops, Tropos, Ice Bears, Underground/Overhead Distribution lines, Vaults, Pull Boxes, Basemap, Poles, Pedestals Assisted in obtaining bearing and distances for electrical easement deed Digitized electrical and water easements Updated Glendale's Municipal Code Book.          Education      Bachelor of Science  :  Geography Social Sciences   June, 2012     California Polytechnic State University Pomona GIS          GPA:   Pi Gamma Mu    Geography Pi Gamma Mu Social Sciences        Associates Degree  :  Architecture   June, 2009     Glendale Community College          Architecture          Civil Design Technology   December, 2012     Rio Hondo Community College          Civil Design Technology        GCC Certificate, Architectural CAD
GCC Certificate, Architectural Drafting      GPA:   President and Vice President of the American Society of Engineers and Architects Club (ASEA)
	Dean's list    President and Vice President of the American Society of Engineers and Architects Club (ASEA)
	Dean's list        Work History      Company Name            Professional Affiliations    ESRI User Conference, Attended Seminars/Workshops (San Diego, CA)
Basic Data Collection using TerraSync v4.0x Field Software
GPS Data Collection for GIS - Best Practice
ESRI Certificate, Cartographic Design Using ArcGIS 9      Additional Information      2 | Page        Skills    3D, 3D Studio Max, Adobe, Photoshop, Architectural Drafting, AutoCAD, Basic, book, CAD, Conversion, Crystal Reports, Customer Service, data dictionary, databases, database, drafting, Edit, electrical engineering, engineer, xml, features, Fiber Optics, GIS, GPS, HPS, Illustrator, InDesign, Java, Lighting, Mapper 6, MS Access, C#, Microsoft Office, Office, MS Project, 3.1, Windows XP, MicroStation, enterprise, NetWORKS 4.7.1, next, Operating Systems, DB, coding, research, Revit, supervisor, phone, transformers, transformer, Vista, Wiring   "
ENGINEERING,"         ENGINEERING OFFICER       Objective     Looking for opportunities to work in an research environment for creating solutions using digital systems at circuit as well as system level.       Education      Master of Science  :   Electrical Engineering   2017       North Carolina State University   City  ,   State  ,   USA             Bachelor of Engineering  :   Instrumentation and Control Engineering   2013       Netaji Subhas Institute Of Technology   City  ,   State  ,   India      Majored with  78.34 %, First Class With Distinction ¬†  Academic Merit Award 2011-12 and 2012-13         Experience      Engineering Officer   07/2014   to   06/2015     Company Name   City  ,   State      Spearheaded a team of electricians and technicians to carry out preventive maintenance of equipment of LPG bottling plant. Role also entailed procurement of spares and materials and maintain inventory at plant. Major tasks involved:   Maintenance and calibration of equipment such as cylinder gas leak detectors, washer leak detectors, gas analyzers etc.   Upkeep of electrical panels and control systems.  Maintenance of drive units, compressors, LPG pumps etc.   Modified and developed various plant equipments to improve production line throughput.           Operations Officer   06/2013   to   06/2014     Company Name   City  ,   State      Oversaw the operations of LPG bottling plant production activities.    Managed workforce on the production line to give maximum production while maintaining safety standards.  Optimized the production line equipment and maintained regular  calibration checks of equipments like quality check machines to produce hazard free bottled cylinders.           Intern   06/2012   to   07/2012     Company Name   City  ,   State      Engaged in various automation and control system design using Distributed Control Systems and Programmable Logical Controllers. Learned interfacing of instruments with Controllers and their respective communication protocols.  Documented and created a report as a reference manual on the technical details of various systems and instruments which was presented to the company.          Intern   06/2011   to   07/2011     Company Name   City  ,   State      Learned about the various instruments used in different process applications of the petroleum refinery. Knowledge of the use of intrinsically safe devices in hazardous areas and the ratings of equipment as per the hazardous zones. Interfacing of these instruments with Distributed Control Systems and parameters of tuning the PID controllers         Published Work      Research Paper: ¬†  K.P.S. Rana, N. Mittra,  N. Pramanik , P. Dwivedi and P. Mahajan: "" Virtual Instrumentation Approach to Neural Network Based Thermistor Linearization on Field Programmable Gate Array ""; Experimental Techniques  Volume 39, Issue 2, pages 23‚Äì30,   Jan 2013 ¬†  ¬†   Conference Presentation: ¬†  K. P. S. Rana, Vineet Kumar,  Neel Pramanik , Nishant Mitra, Sumit Kumar Shakya: "" Some  Applications of     FPGA in Custom Waveform Generation and Triggering for Metrology "";Conference: 8th International Conference on Advances in Metrology (AdMET), Organised jointly by CSIR-NPL and Metrology Society of India, At New Delhi, India,   Feb 2013 ¬†       Projects      Company Name   City  ,   State         Engineering Officer   12/2014        Programmable Logic Controller (PLC) Based Chain Conveyor Tripping System   Designed a control loop which was interfaced with a Allen Bradely PLC controller to read the current readings of individual drive units and provide appropriate tripping signals as per the motor health.                        Engineering Officer   06/2014        Infrared Sensor based telescopic boom tripping system   IR sensor based intrinsically safe system that detects presence of objects in front of moving machinery and trips them instantly.                        Operations Officer   01/2014        Infrared sensor based automatic hot air sealing machine   Modified old pneumatic based cylinder sealing system to an electro-pneumatic and infrared sensor based sealing system. Improved production line performance by 1000 cylinders/ hour.          Company Name   City  ,   State         Bachelor of Engineering   06/2013        Some Intelligent Controllers for HVAC system   Implementation of various control techniques for power management like PWM, PI control , Fuzzy PI control on FPGA target which was the standalone controller for the HVAC system. Designed and implemented a modern Fractional Order PI controller on target which obtained better results.          Skills       Design Software:  LabVIEW, Synopsys Design Vision, Modelsim, Cadence Virtuoso   Programming Languages:  C/C++, Verilog   Operating Systems:  Windows, Linux, OSX   Equipment:  Oscilloscope, Spectrum Analyzer, Multimeter         Accomplishments      Certificate of Merit in academics, NSIT, 2011-12, 2012-13  Green House Vice Captain, Senior Secondary  Black Belt in Taekwon-do     "
ENGINEERING,"         ENGINEERING TECH         Summary     Dedicated team player with extensive knowledge of electrical engineering concepts and a creative aptitude for new product development.       Highlights          Seasoned Lab Expert : 12 years SEM,EDX, DIB and high precision laboratory skills including X-Ray Analysis, Gas Chromatography equip/techniques, High         Purity Liquid Chromatography equip/techniques, Stress/Strain collection   Expert in multiple lab equipment  including but not limited to MicroPolisher, MicroCleaver, Goniometer, Oscilloscopes, Automated Function Generators, Power Supplys and Multimeters      Software Connoisseur:  Upper level expertise in   C++ , SQL, Verilog , VHDL, MatLab, PSpice, LTSpice, PowerWorld , LabView, Windows 2000/XP, Web Design, MS Office (Excel, Project, PowerPoint and Word), and HTML programming.            Experience      Engineering Tech  ,   09/2008   to   Current    Company Name   Ôºç   City  ,   State      Worked in engineering team running, compiling, developing, and analyzing factory experiments aimed to improve Intel's Far Back End Lithography process.  Used computer and speaking skills to successfully complete and report multiple individual/group tasks related to equipments' performance.(developed automated reports using SQL that displayed factory performance)  Developed procedures for advanced maintenance on semiconductor equipment that would transfer worldwide.(owned best know methods specfication that describes lab procedures and areas best know methods)  Worked to save money and improve performance (saved >$13k in identifying opportunity to reuse reticle boxes)          Manufacturing Technicican  ,   08/2000   to   09/2008    Company Name   Ôºç   City  ,   State     Performed advanced maintenance on high voltage equipment. Work environment included hazardous chemical / gas exposure and mitigation techniques for these exposures.  Responded and communicated with senior engineers on daily positions         Senior Capstone Project  ,   09/2007   to   06/2008    Company Name   Ôºç   City  ,   State      Specified, selected, and implemented a Supervisory Control and Data Acquisition System to gather data from wind generators and a weather station.  Final system used a crossbow mote¬© that acquired generator speed, current output, voltage, wind speed, wind direction, temperature, and sunlight.          Research and Development Associate  ,   05/2000   to   09/2000    Company Name   Ôºç   City  ,   State      Worked in wood products development, team-designing and testing pre-market materials.  Assisted in all phases of product characterization and utilized project documentation defining standards, specifications, plans, prints, schematics and/or other necessary documentation required to achieve defined project goals.          Head Freshmen Basketball Coach  ,   09/1999   to   03/2000    Company Name   Ôºç   City  ,   State      Guided a team of high school boys in developing athletic and social skills. Responsibilities included planning and organizing team meetings, practices and events, and had full social accountability of youths during away trips         Research Assistant  ,   05/1999   to   10/1999    Company Name   Ôºç   City  ,   State      Participated in the implementation of a project to regulate nuisance vegetation using natural biological controls (grass carp).  Responsibilities included  preparing reagents and other media required for daily vegetation study, analyzing and logging vegetative samples in orderly fashion, and recovery of biological controls.          Education      B.S  :  Electrical Engineering  ,  June 2009    Portland State University   Ôºç   City  ,   State      Electrical Engineering        B.S  :  Biology Chemistry  ,  June 2000    Southern Oregon University   Ôºç   City  ,   State      Biology Chemistry        Certifications    First Aid Certified, Blood Borne Pathogen Certified, Automated Electric Defibrillator Certified and CPR certified ('08).
Courses of Note
Applied Reliability, Thermodynamics, Electromagnetism I-II, Power Systems Design I-II, Micro- Electronics I-VI, Solid State Physics, Calculus I - III, Vector Calculus, Differential Equations , Statistics, Physics I-III, Computer Science I, Verilog ,Technical Writing, Digital Design,  SEM , General/Organic/ Bio-Chemistry, Anatomy, Immunology , Ecology , Mammalogy, Evolution, Genetics, Plant Physiology and Entomology.      Interests      Intercollegiate Basketball Participant   Southern Oregon Men's Basketball Team Member ('98 -'00)   Chartered American Cancer Society's Hillsboro Relay for Life ('02)   Arc volunteer of the month (08/02)   Family, fishing, basketball, hiking and computers.        Skills     basic, C++, CPR certified, Data Acquisition, designing, Digital Design, direction, documentation, Electronics I, engineer, fashion, First Aid, HTML programming, Intel, LabView, market, materials, MatLab, Excel, MS Office, PowerPoint, Windows 2000, Word, Multimeters, natural, Oscilloscopes, Physics, Physics I, PSpice, speaking, quality, safety, Supervisory Control and Data Acquisition, schematics, SQL, Statistics, Systems Design I, Technical Writing, Verilog, VHDL, VI, Web Design    "
ENGINEERING,"         ENGINEERING MANAGER         Professional Summary    Electrical Engineer with 20+ years of experience in semiconductors microlithography and strong project management background. Scope of work required extensive background in equipment engineering maintenance and process sustaining. Utilized experience in cross-function activities with other engineering, production and support organization for the completion of start-up semiconductor factory construction and equipment's. Outstanding communication skills in task-milestone reports provided senior level management with clear forecast of project completion. With additional experience in application marketing engineering, led team of business development managers and R&D engineer to grow DUV business for DOW chemical's globally from $ 300k to > $ 20 million in 3 years. Management skills Excellent leadership skills in cross-functional, team-based environment, multi cultural, with the ability to effectively communicate, influence and motivate at all levels of the organization. Strong understanding of financial measurements and goals that can be directly correlated to implementation of plans. Proven ability to analyze statistics and trend data with measured outcomes Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations. Tech-savvy Project Manager versed in all aspects of project management from inception to completion. Excels in recruiting and talent acquisition, as well as process reengineering and improvement. Skilled Operation Manager with solid experience managing all levels of multiple projects including budgeting and administration.      Skills          Exceptional interpersonal communication  Effective leader  Budget development      Budget development  Staff training/development  Consistently meet goals  Efficient multi-tasker  Deadline-oriented            Work History      Engineering Manager  ,     01/2000
                            to   Current     Company Name   ‚Äì   City  ,
                          State      Manage the performance and facilitating the development of direct report Encourage team member engagement by setting challenging goals and communicating line of sight Partnering with global counterparts on process.
  Transfer and technology issues and industry direction Managing Projects to ensure deliverable are completed within the required constraints (schedule, cost, resources,etc) Partnering with equipment and process counterparts, purchasing, facilities , contractors and vendors to buy, install and release of equipment) Maintain flawless execution of area module by on-going coaching junior and Senior engineers, equipment specialists, and technicians in operations, process and equipment Plan and improves standardized production method and objectives to achieve safety, quality, delivery and cost targets.
  Successfully navigate cross-site and cross functional teams through high priority initiative by leveraging effective leadership tactics , managing key relationship and building strong teams to achieve impactful results Designed an effective Quality system visual management tool used by QSM to identify and resolve potential ISO9000 findings prior to certificate audits Chaired multi-site mission based team of integration, process and quality Engineers that developed a containment strategy for an undetectable process defects to alleviate major escape and reliability concern Assure proper staffing, development of staff, training and employee involvement, in appropriate areas.
  Lead plant in continue improvement activities in quality, service and price for all customers.
  Troubleshoots and develops countermeasures for problems of quality , productivity , and employee relations using root-cause problem solving methods Assure safe practices and maintenance of proper conditions and review these practice and procedures and leads activity to lean manufacturing Continuously works to ensure that customer satisfaction targets are achieved.
  Responsible for environmental reporting and compliance.
  Formulate and manage development and implementation of goals, objective, policies and procedure related to Quality Management system.
  Assure that effective operation of document control system and maintenance of relevant records, including efficient execution of change orders and change control Monitor supplier's quality performance and manage problem solving activities.
  Evaluate and disposition discrepant material in conjunction with material management, engineering and operations Manage internal customer/supplier and ISO audits, including closing out finding, creating audit finding reports and determine proper corrective and preventative actions.
  Manage and ensure that all internal and external non-conforming reports are address on timely basis.
  Utilize and develop metrics that provide insight into the performance of Quality System, present report finding and make recommendations for improvement in outcomes.
  Monitor all expenses relating to site operations to ensure these remains with budget limits.
  Ensure that all Staff is fully conversant with safety matters and procedures arising from the site operations to comply with EHS standards.
  Ensure that all preventive maintenance as laid down by equipment manufactures is adhered to by all staff Professionally manages, guides and leads all site staff to ensure that outstanding levels of customer services are maintained at all times Communicates individual and group performance targets and monitors achievement of the same for better site performance.
  Support department in implementation improvements programs Ensure capturing of actual cost in line with implementation costing models on periodic basis.
  Assist in identifying the cost elements as part of cost management team.
  Consolidates the inputs received from corporate departments and other business units to present the company level budgets, plans and rolling forecast.
  Assist in implementation of approved costing model for respective lines of business/products from Group perspective Collate actual cost in line with implemented costing models on a periodic basis.
  Develop and edit maintenance, operating and process spec/procedures Lead team of Engineers to transfer products from development to manufactures Develop process parameters for new products Lead equipment specialist and engineers on equipment qualification and upgrades Lead equipment Engineers and technicians specialist to maintain equipment metrics such as utilization, availability, and cycle time to be equal or above goal (90% availability) Leads improvement projects such as cost reduction, labor reduction, operation, yield improvements, OEE improvements and waste reduction Derive and lead equipment projects for higher throughput, lower chemical cost, part consumption, and maintenance time.
  Lead equipment specialist team on monthly basic to review pass maintenance and trouble shooting performance to identify gaps and techniques so optimizations can be made Apply lean manufacturing principles to identify gaps from operation and maintenance standard procedures and make improvements.
  Collaborate with quality & reliability, integration engineers, and Intel Virtual Factories in Oregon and Arizona for global projects, excursion investigation and provide technical supports for solutions.
  Collaborate with Intel Virtual Facilities in Oregon and Arizona for equipment and process upgrades.
  Performs statistical analysis such as JMP and SPC charts to monitor process, equipment performance, and to identify potential issues so that proactive actions can be taken.
  Collaborate with automation engineers to improve operations and tool utilizations by applying lean manufacturing methods.
  Responsible for ensuring that manufacturing, operation and supply chain management processes are capable of meeting quality, cost and delivery requirements according to the company objectives, to strengthen company values and to better serve customers.
  Responsible for procurement, inventory, production planning, manufacturing, lean manufacturing and machine maintenance.
  Responsible for the strategy, design and implementation of lean and continuous improvement activities.  Strengthened company's business by leading implementation of Chemical consumbtion.  Hired and trained¬† 20 memebrs ¬†of staff.  Implemented innovative programs to increase employee loyalty and reduce turnover.  Developed and rolled out new policies.         Application and Marketing Engineer  ,     01/1989
                            to   06/2000     Company Name   ‚Äì   City  ,
                          State      Collaborated with R&D and Marketing to develop products to meet customer requirements for new business opportunities Coordinated and lead production trials of new and modified products.  Supervise Pilot scale trials when appropriate Drafted internal and customer specs for developed products Assisted Quality Assurance in evaluating and resolving unusual, non-routine customer complaints Provided technical assistance to Manufacturing concerning unusual, non-routine situations collaborated with Purchasing and Manufacturing in the evaluation of new sources of raw materials, and products Evaluate competitive products as needed Lead Engineer on the Engineering Production Team for customer samples Set-up, directed, and trouble shotted batches for new formulations for customer samples (non-routine) Mentored other engineers with respect to routine batch set-up Trouble shotted and solved issues during batch manufacture Assessed process capability Led R&D engineering production team hand offs Redefined system for recording samples results as a routine part of sample manufacturing Created part numbers, Bill of Materials, Productions version, Quality Management forms, and Material Masters for new products Independently designed and performed laboratory experiments using statistically driven design of experiment Assisted in makeup and testing of XP formulations Responsible for performing all accelerated aging testing of new formulations to establish product shelf life Implemented design of experiments to analyze experimental data using JMP statistical software Assisted R&D Managements in the allocation of resources across all development projects authorized by the Performance Materials Strategy Team.  Researched and formulated of LIP silver, Electroless Nickel, Electrolytic Copper, and other various metals Created Sales strategies in tune with market potential by the information backed by market research Prepared Sales Plans for Each Customer Coordinate with the Business Development Team regarding the new product launch and new target customer Responsible for defining and scheduling the delivery of high quality output in line with business requirements and customer priorities Managed the Product Management documentation and generated technical information together into a data package for marketing the new products.         Additional Information      Nationality: US Citizen        Education      B.S  :   Management information system  ,
                          1991     WORCESTER STATE University, MASS   -          GPA:   GPA: 3.1   Management information system GPA: 3.1       B.S  :   Electrical engineering technology  ,
                          5 1987     CENTRAL NEW ENGLAND COLLEGE   -     State     GPA:   GPA: 2.89   Electrical engineering technology GPA: 2.89 Dale Carnegie: Effective Speaking and Human Relation, 1995.       Skills    BASIC, COBOL, FORTRAN, PASCAL, Prolith (Modeling), Power Point, Word, Excel and Lotus Notes,Statistical Analysis: JMP, DOE (design of experiment), PCS, SPC++, six sigma, data view, Crystal ball   "
ENGINEERING,"         ENGINEERING SUPERVISOR       Executive Summary     Dedicated engineer with excellent technical, analytical and communication skills demonstrated by 9 years of experience. Team-oriented Electrical Engineer with over four years experience designing, developing and testing electronic products. Forward-thinking Electrical Engineer with hands-on experience performing quality troubleshooting, electronics system, and plumbing. Perform general repairs on all floor covering, upholstery, welding, and fabrication. Maintain a property wide clean and safe work area. Troubleshoot and repair mechanical equipment ranging from heating, ventilation and air conditioning equipment, fan coils, chillers, pumps, boilers, and cooling towers. Receive and respond to maintenance calls in the hotel and casino from guests and other departments.         Core Qualifications          Training program implementation  Project management  Drilling engineering  Building commissioning experience  A highly motivated and energetic personality.  Ability to take initiative and exhibit flexibility.  Excellent customer service skills.      Interpersonal communication skills  Demonstrated organizational/planning skills  Adaptability  Ability to translate technical specifications   Have interpersonal skills to deal effectively with all business contacts.            Professional Experience      Engineering Supervisor   11/2014   to   Current     Company Name   City  ,   State     Assist management indirect oversight of department daily operation.¬†Ensures effective communication between the Facilities Director and all other supervisors of the Engineering Department.¬†Performs all other duties as assigned by the Facilities Director.¬†Ensures that quality services and controls conform to established standards.¬†Quickly assesses problems or situations and takes the proper corrective action without hesitation, and makes prompt and just decisions.        Engineering Assistance Supervisor   06/2005   to   05/2014     Company Name   City  ,   State      Managed team of 21 of professionals. Utilize reporting tools to analyze and monitor status of project and individual work efforts.  Collaborate with all departments and engineering teams to continuously manage trade-offs between scope, resources and time during the project/task durations. Perform all duties as deemed necessary for the success of the department. Ability to communicate with employees and other Department Heads. Previous experience using industrial hand tools, power tools, testing, and monitoring equipment.         Sky Cap   09/2001   to   05/2005     Company Name   City  ,   State      Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.         Education      High School Diploma     12       El Dorado High School   City  ,   State  ,   USA             Skills     Leadership Development Program                         Hands On Training: Electrical, Pluming, Painting, Full Finish, Wall Paper  Management Training, Team Builder, Outlook Training, Excel Training, Hotsos Training, Stratton Warren ""MMS""      "
ENGINEERING,"         ENGINEERING INTERN         Summary    Motivated Entry Level Civil Engineer with technical knowledge and a quality assurance mindset necessary to conquer unforeseen obstacles. Organized, detail-oriented, and efficient work ethics. Committed to high performance and mastering tasks to better future duties.¬†¬†      Relevant Courses          Materials of Construction  Construction Management  Reinforced Concrete  Structural Steel Design  Survey¬†      Engineering Leadership  Foundation Design  Environmental Engineering  Soil Engineering  Transportation Engineering            Experience      Company Name    City  ,   State    Engineering Intern   05/2017   to   08/2017       Spreadsheets  Estimating  Dealt with Subcontractors/Suppliers  Plan Revisions          Company Name    City  ,   State    Field Engineering Intern   05/2016   to   08/2016       Drill Logs  Time Cards  Drilled Shaft Concrete Pours  Quantities          Company Name    City  ,   State    Field Engineering Intern   05/2015   to   08/2015       Spreadsheets  Concrete  RFI's  Soil Nail Wall Installation          Skills    Bluebeam, Mathcad, Microsoft Word, Excel, Project, Powerpoint, Autocad Civil 3D.      Education and Training      Bachelor of Science  :  Civil Engineering   2018     University of Pittsburgh at Johnstown  ,   City  ,   State      GPA: 3.01        Activities and Honors    Dean's List - 2013   "
ENGINEERING,"         ENGINEERING TECHNICIAN           Summary    Creative and
innovative draftsman, passionate about building designs and advanced
construction solutions.¬† ¬†Seeking
the best opportunity to further enhance present professional experience and
expand knowledge base on architectural designs, while growing with an
organization.      Skills    3D modeling, architectural drafting, AutoCAD, read blueprints, carpentry, Detail oriented, drafting, email, floor plans, frame, 3dsMax, mechanical, messaging, Microsoft Office applications, Multi-tasking, painting, problem solving skills, reading, renovation, Revit, self-motivated, supervisor      Experience      Engineering Technician    July 2015   to   June 2017     Company Name   Ôºç   City  ,   State      creating and finalizing drawings on building plans.  Review projects with design and sealing engineers to find solutions to problems.  Assisting customers in the field via shop calls, email, or instant messaging.  Multi-tasking between various jobs daily.          Material Handler    July 2014   to   December 2014     Company Name   Ôºç   City  ,   State      Received instructions from a supervisor at the beginning of the work shift and was expected to complete the assigned tasks in a certain time frame.  Loaded and unloaded packages in metal containers and trucks.          Laborer    June 2013   to   August 2013     Company Name   Ôºç   City  ,   State      Maintained campus upkeep and appearance.  Repaired, Replaced, and installed signs around campus.          Janitorial/Construction Laborer    June 2010   to   August 2011     Company Name   Ôºç   City  ,   State      Maintained building appearance (including painting, cleaning, lawn care).  Involved in renovation projects (including carpentry work and reading blueprints).  Janitorial work (cleaning exam rooms and offices).          Education and Training      A.A.S   :   Drafting and Design  ,   June 2015    ITT Technical Institute   Ôºç   City  ,   State      Drafting and Design Highest Academic Honors (3.4), Perfect Attendance
*Opportunity Scholarship Core classes in drafting field : 3D modeling, mechanical drafting, BIM, sustainability in design        Additional Information      (WILLING TO RELOCATE)     "
ENGINEERING,"         ENGINEERING ASSISTANT         Summary    Hard working recent graduate intending a part time or full time job to build experience in a
Civil Engineering working environment. Bringing Civil Engineering office and field experience in roadway
design and traffic engineering.      Highlights        Proficient in computer software including MicroStation, GuideSign, AutoCAD, Google Earth Google Documents, MS Excel, MS PowerPoint and MS Word.              Experience      Company Name    City  ,   State    Engineering Assistant   05/2013   to   05/2014       Worked on Virginia Department of Transportation (VDOT) and Fairfax County Department of Transportation roadway projects in Virginia and Washington DC area.  Worked with VDOT, FCDOT and Prime Consultants Engineers to prepare project documents including Plans, Special provisions and Estimates.  Prepared roadway design for I-495 Express Lanes from Route 7 to Jones Branch Connector.  Worked on I-66 and State Route 50 to prepare project plans and contract documents.  Worked on County roads Route 643 and Route 645 in Fairfax County Roads in Fairfax County using VDOT Standard Specification and Project Special Provisions.  Assisted Project Engineers to prepare project roadway design using AutoCAD and MicroStation.  Used Highway Capacity Manual to perform traffic analysis and evaluation of intersections and roadways using Highway Capacity Manual.  Performed peak and off-peak traffic counts at the intersections and roadway for traffic studies.  Designed project traffic signs, striping and marking.  Used FHWA Manual on Uniform Traffic Control Devices (MUTCD) and VDOT Supplement to 2009 MUTCD for the design, application, and placement of Traffic Control Devices (including signs, signals, and pavement markings) along major highways in Virginia and Washington DC areas.  Used engineering software GuideSign to prepare contract documents.  Prepared project estimates for submission used VDOT Standard Specifications and Weighted Average Price to prep Cost and Engineering Estimates.  Designed roadways using VDOT Road Design Manual and FHWA roadway design manual.  Designed guardrails along I-66 and Rt.  50 using Guardrail Installation Training (GRIT) Manual.  Used VDOT 2012 CADD manual to design roadway using MicroStation software.  Used MicroStation and AutoCAD to develop plans for Civil Highway and Traffic Engineering Design.  Performed field survey to gather utilities, drainage and roadway information.  Performed marketing research for contracts and bids for the firm.  Attended project meetings with the Client's and Consulting Engineers.  Prepared meeting minutes for project record and filing.  Attended project status meetings, collaborated with the team members to meet project schedule and project completion within project budget.          Company Name    City  ,   State    Medical Receptionist   07/2014   to   Current       Creates detailed expense reports and requests for capital expenditures.  Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.  Screened all visitors and schedule them for Doctor's visit.  Ordered and distributed office supplies while adhering to a fixed office budget.  Directed guests and routed deliveries and courier services.  Answered and managed incoming and outgoing calls while recording accurate messages.  Greeted numerous visitors, including VIPs, vendors and interview candidates.          Company Name    City  ,   State    Teller   05/2011   to   08/2012       Achieved working knowledge of accounting software packages including MS Excel, MS PowerPoint, MS Word Skilled in verbal and written communication plus strong quantitative and qualitative skills Respected for personal qualities, including accuracy, dependability, efficiency, curiosity, and intelligence resulting in being elected as a leader in school roles Successfully opened and closed bank branch at appropriate times Successfully kept drawer balanced at all times working full time five days a week Dealt with customer care on a daily basis Responsible for handling cash drawers in balance at all times Skilled at interpersonal communications with proven record to build harmonious relationships with diverse audiences.          Company Name    City  ,   State    Engineer Technician IV   12/2015   to   Current      Collaborated with contractors and clients as the on-site engineer for several large public projects.Implemented complex design software and drawing tools to plan and design transportation and hydraulic systems.Advised the project manager regarding construction material costs and quantity calculations.  Carefully organized, analyzed and prepared technical data reports to ensure proper workflow and productivity.Created detailed CAD drawings for the engineering departments.Quickly learned SAP software and used it to receive, stock and expedite parts.Supplied production data to field operators, technicians, engineers and supervisors.         Education      Bachelor of Science  :  Civil Engineer Civil   2014     George Mason University  ,   City  ,   State      GPA:   GPA: 3.82    Civil Engineer GPA: 3.82 Graduated and walked in Spring 2014, one summer class to receive degree in December 2014
 Civil engineering Courses: - Traffic Engineering - Transportation Engineering - Highway Design and Construction - Structural Steel Design - Structural Analysis -   Mechanics of Materials - Civil Engineering Planning and Management - Land Development        Interests    Engineer-In-Training (EIT) Goal is to obtain Professional Engineering license.      Additional Information      LICENSE: Engineer-In-Training (EIT) Goal is to obtain Professional Engineering license.        Skills    accounting software, AutoCAD, balance, budget, capital expenditures, handling cash, Civil Engineering, interpersonal communications, Consulting, contracts, prepare contract, Client, customer care, DC, Design and Construction, Engineering Design, expense reports, filing, marketing research, Materials, meetings, MS Excel, office, MS PowerPoint, MS PowerPoint, MS Word, MicroStation, peak, Prime, project plans, Express, recording, Specification, Transportation, utilities, written communication   "
ENGINEERING,"             ENGINEERING TECHNICIAN       Professional Summary     Engineering Technician specializing in quality control sector. Analytical thinker skilled collecting data and executing product testing procedures with precision and ease. Results-driven and focused Engineering Technician successful at prioritizing safety, promoting cost-effective solutions and exceeding customer expectations. Determined Maintenance Worker with skills performing routine operation checks on work equipment and always exercising safety measures to limit injuries. Hardworking employee with over [2] years of carrying out oral and written instructions effectively and efficiently. Uses constructive criticism to improve skills and job performance. Safety-minded Maintenance Worker tasked with troubleshooting, general plumbing and minor electrical work. Enthusiastic professional promoting excellent attendance record and willing to assist team members in completing assigned tasks. Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly student available for weekend, evening andholiday shifts. Considered hardworking, punctual and driven. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.       Skills        Installation  Strong leader/team leader  Customer service  Cash handling  Self starter  Excellent communication skills      Power and hand tools  Willing to learn  Repair Work Planning  Groundskeeping and Landscaping  Handheld Computers  Pressure Washing      Safety Monitoring and Compliance  Mechanical Repair  Critical Thinking  Facilities Painting and Repair  Heavy Object Lifting  Troubleshooting and Diagnostics          Work History      Engineering Technician   01/2018   to   12/2020     Company Name   ,    City  ,   State       Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.  Followed verbal instructions and hand sketches to adapt and modify tooling.  Applied engineering principles to develop and operate electrical, mechanical and data processing systems.  Performed work according to project schedules and high quality standards.  Collaborated with engineers in new product introduction phases to develop and verify design changes.  Tracked hours and expenses for each project, detailing each action and charge.  Improved product quality by customizing tools and eliminating variability.         Warehouse Worker   01/2016   to   11/2019     Company Name   ,    City  ,   State       Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.  Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.  Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.  Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.  Loaded, unloaded and moved material to and from storage and production areas.  Consistently lifted materials weighing as much as  [Number]  pounds.  Simplified shipping and receiving processes for improved workflow.  Operated company vehicles and heavy equipment with focus on safety and risk management.  Checked packages and merchandise for damage and notified vendors.  Processed incoming shipments upon package receipt by scanning boxes and envelopes and using  [Software]  to update system.  Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.  Wrapped pallets in shrink wrap prior to loading.  Updated daily logs with regular shift activities and incident details.  Recorded information, shortages and discrepancies to keep records current and accurate.  Measured dimensions of finished pieces for conformance to specifications.  Cleaned and maintained warehouse in compliance with OSHA safety standards.  Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.  Identified inadequate materials and faulty equipment and brought to supervisors' attention.  Managed product staging to efficiently transfer items between receiving, storage and shipping locations.  Performed general housekeeping and cleaning tasks, including sweeping, pulling weeds and power washing.  Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.  Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.  Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.  Completed over  [Number]  customer orders each day in warehouse setting.  Operated RF scanners to track merchandise and verify contents of containers.  Moved products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.  Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.  Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.         Customer Service Associate   06/2014   to   07/2016     Company Name   ,    City  ,   State       Developed and actualized customer service initiatives to decrease wait times.  Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.  Provided primary customer support to internal and external customers.  Developed community reputation through commitment to customer satisfaction and strong client relationships.  Maintained accurate and current customer account data with manual forms processing and digital information updates.  Collected customer feedback and made process changes to exceed customer satisfaction goals.  Resolved concerns with products or services to help with retention and drive sales.  Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.  Improved customer satisfaction ratings by addressing issues and fostering timely resolution.  Informed customers about special promotions and provided detailed information for various products.  Recommended products to customers, thoroughly explaining details.  Responded to customer requests for products, services and company information.  Answered customer telephone calls promptly to avoid on-hold wait times.  Cultivated customer loyalty, promoted repeat customers and improved sales.         Education      Schenck Civilian Conservation Center   ,    City  ,   State      GED  ,      08/2017          "
ENGINEERING,"           ENGINEERING MANAGER         Professional Summary    Experienced product development Engineer and manager able to collaborate with cross functional team as well as customers and sales to bring brand new offerings to new markets. Skilled at managing cross functional team for continuous improvements and meeting project deadlines. Offering 6 years of experience in the field.      Skills          Microsoft Office  Microsoft Project  Product development  Quality  Research  Six Sigma Green Belt  Solid Works  Visio  Prioritization  Personnel management  Critical thinking skills  Team management  Analyst, Visio  Agency  Consulting  Cost analysis  Critical thinking  Designing  Dialysis  Direction      Develop drug  Functional  IIa  ISO  Leadership  Market and development  Microsoft Office  Microsoft Project  Personnel management  Design process  Product development  Product management  Quality  Researching  Research  Sales  Six Sigma  Solid Works  Team management  Validation            Work History      Engineering Manager  ,     03/2018   to   Current       City  ,   State      Create and maintain Technical Files per MDR requirements as well as attaining 510k on legacy products.  Assess testing gaps of legacy products and design creep.  Experienced in working with multiple departments.  Experienced in training and leading engineers in order to investigate field complaints, Gap analysis and building Technical files/DHF.  Experienced in leading team of engineers to lead all aspects of design process, including regulatory needs per market and development per design control.  Tasked to create test plan and analysis of existing Class I, II and III products and Testing per latest applicable requirements.  Trained team in conducting project related cost analysis, test gap analysis and researching ISO/EN ISO/ASTM requirements.  Leading companywide EU MDR product transfer and testing on Infusion products, Dialysis products and standalone products.  Provided technical direction on MDR and 510k related projects and initiatives to other engineers and technicians.         Project Engineer II  ,     03/2017   to   03/2018     Company Name   ‚Äì   City  ,   State      Working with product management, Clinical Analyst, sales, and regulatory to determine optimal design inputs for new products.  Completed design transfer and attained 510k on Class IIb device in under year.  Lead cross functional team including consulting agency in order to Develop drug device combination product and research optimal process using DOE in order for mass production.  Leading all aspects of design control from designing on solid works to process validations and V&V Testing.  Analyzing and resolving field failures through investigation and testing.  Experienced in working with international regulatory teams in providing information for foreign registration.  Responsible for gap analysis and test planning in order to create and meet deadline for projects.  Experienced with reviewing and approving validation activities as well as provide support to staff to achieve project milestones.  Experienced working with cross functional teams to complete projects and tasks.         Engineer I  ,     06/2013   to   03/2017     Company Name   ‚Äì   City  ,   State      Worked to bring Drug Device Combination product to mass production.  Completed new Class IIa product and completed project in 10 months.  Completing CAPAs and resolving field failures by research and testing.  Developed new testing methods and designed tooling for new testing.  Experienced in using Injection Molding Machine to Create and Test Prototypes.  Found cheaper and more responsible vendor for MRI related testing.         Education      Bachelor of Science  :   Mechanical Engineering  ,   05/2013     Temple University   -   City  ,   State           Certifications
Management Leadership Certification and Six Sigma Greenbelt certification              Work History      Engineering Manager  ,   03/2018   to   Current       City  ,   State      Create and maintain Technical Files per MDR requirements as well as attaining 510k on legacy products.  Assess testing gaps of legacy products and design creep.  Experienced in working with multiple departments.  Experienced in training and leading engineers in order to investigate field complaints, Gap analysis and building Technical files/DHF.  Experienced in leading team of engineers to lead all aspects of design process, including regulatory needs per market and development per design control.  Tasked to create test plan and analysis of existing Class I, II and III products and Testing per latest applicable requirements.  Trained team in conducting project related cost analysis, test gap analysis and researching ISO/EN ISO/ASTM requirements.  Leading companywide EU MDR product transfer and testing on Infusion products, Dialysis products and standalone products.  Provided technical direction on MDR and 510k related projects and initiatives to other engineers and technicians.         Project Engineer II  ,   03/2017   to   03/2018     Company Name   ‚Äì   City  ,   State      Working with product management, Clinical Analyst, sales, and regulatory to determine optimal design inputs for new products.  Completed design transfer and attained 510k on Class IIb device in under year.  Lead cross functional team including consulting agency in order to Develop drug device combination product and research optimal process using DOE in order for mass production.  Leading all aspects of design control from designing on solid works to process validations and V&V Testing.  Analyzing and resolving field failures through investigation and testing.  Experienced in working with international regulatory teams in providing information for foreign registration.  Responsible for gap analysis and test planning in order to create and meet deadline for projects.  Experienced with reviewing and approving validation activities as well as provide support to staff to achieve project milestones.  Experienced working with cross functional teams to complete projects and tasks.         Engineer I  ,   06/2013   to   03/2017     Company Name   ‚Äì   City  ,   State      Worked to bring Drug Device Combination product to mass production.  Completed new Class IIa product and completed project in 10 months.  Completing CAPAs and resolving field failures by research and testing.  Developed new testing methods and designed tooling for new testing.  Experienced in using Injection Molding Machine to Create and Test Prototypes.  Found cheaper and more responsible vendor for MRI related testing.         Skills     Microsoft Office  Microsoft Project  Product development  Quality  Research  Six Sigma Green Belt  Solid Works  Visio  Prioritization  Personnel management  Critical thinking skills  Team management,  Analyst, agency, consulting, cost analysis, Critical thinking, Designing, Dialysis, direction, Develop drug, functional, IIa, ISO, Leadership, market and development, Microsoft Office, Microsoft Project, Personnel management, design process, Product development, product management, Quality, researching, Research, sales, Six Sigma, Solid Works, Team management, validation, Visio    "
ENGINEERING,"         ENGINEERING INTERN       Personal Summary     Age -22 years ¬†  Permanenet Residency of Australia and New Zealand Citizen   ‚ÄãCurrently Living in Sydney Australia .       Knowledge Base          C/Python  R  STK  CATIA  ANSYS  LaTeX  SolidWorks  Microsoft Office  Microsoft Project                  Academic Background      High School Diploma  ,   MATHEMATICS,PHYSICS,CHEMISTRY,ENGINEERING   2012     NORTMEAD HIGH SCHOOL   Ôºç   City  ,   State  ,   AUSTRALIA

Ranked 1st place in 2
Unit Mathematics, Physics, Chemistry and Engineering Studies

 Ranked 3rd place in
Extension 1 Mathematics and English Advanced
  Received 2nd highest ATAR in school

         Bachelor of Science  ,   BE Bachelor of Engineering (Honours) (Aerospace)   2017     UNIVERSITY OF NEW SOUTH WALES (UNSW)   Ôºç   City  ,   State  ,   AUSTRALIA

Maintained Distinction WAM of 79.42 in
final 2 years of university  Obtained High Distinction and
Distinction results in some of the most advanced 3rd and 4th year subjects in
the engineering faculty such as:- ¬†(Dynamics of Aerospace
Vehicles/Avionics, Finite Element Methods, Aerodynamics, Professional
Engineering and Communication and Thesis using MATLAB programming
)


         Certifications and Credentials

Scrum
Fundamentals Certified  Data
Science Fundamentals Certified  Oracle
SQL Developer   Advanced
SQL: SQL Expert (under progress)







        Experience      Engineering intern     Feb 2017   to   Apr 2017      Company Name   Ôºç   City  ,   State     Achievements.    Collaborated with a team of engineers of different fields with the goal of creating technical solutions for product concerns raised by customers and produced test record documentation containing solutions for customers.  Contacted customers directly to verbally convey test result and explain solution procedure along with the written documentation.  Successfully independently scoped business opportunities through technically analysing possible options and presented information to the company Director.  Independently and autonomously researched FAR regulations to successfully create test record sheets containing correct load values and test methodology for structural load testing on seats in aeromedical transport vehicles.  Quickly learned about production article conformity procedures taught by CASA regulatory authorities and applied knowledge and techniques to autonomously measure articles with appropriate measuring equipment and tools in strict timeframes.  Reported nonconformities and provided recommendations for modifications directly to the design engineer.  Built, tested and verified products through performing functional and qualitative inspections to discover faults and issues in production articles.  Deduced failure modes in items that undergo structural load testing using problem solving skills and analytical skills using Finite Element ANSYS software.  Independently created equipment supports that are integrated on safety barriers through analytical and CAD-assisted design and through construction using mechanical engineering methods, tools and equipment.  Desoldered and soldered electronic components onto circuit boards to rapidly create multiple fully functioning LED lights used in electronic medical equipment.         Sales Representative     May 2016   to   Jan 2017      Company Name   Ôºç   City       Efficiently recorded Sales Orders and Purchase Orders of fire and warning systems, Down lights, electrical fittings and cameras.  Displayed excellent customer service skills and interpersonal skills through communicating with Australian and International customers over the phone to provide information on products and maintaining regular email and phone contact with customers.  Collaborated with the sales manager to provide updates on progress of accounts.  Prepared and followed up on customer quotes, turned leads into appointments.  Provided training for customers to ensure they efficiently clean, correctly use and maintain the company's product and applied a regular follow-up process.  Maximizing every sales enquiry through up-selling to new customers and identifying sales opportunities from basic repairs and maintenance to existing customers and ensuring all email and telephone enquiries are answered within 20 minutes.  Displayed ability to focus in high pressure environments from calmly handling customer complaints.  Showed flexibility through collaborating with the administration team at demanding times to complete administrative tasks and update records.  Demonstrated attention to detail through utilizing time management skills from setting goals, prioritizing tasks and creating schedules to work to strict deadlines.         Tutor      Feb 2016   to   May 2016      Company Name   Ôºç   City  ,   State     Tutored students in one-on-one classes and in group classes using effective teaching techniques to help students ranging from year 1-12 with their difficulties in science, mathematics, physics, chemistry and English.  Provided assistance to students ranging from year 1-12 in fast-paced homework help classes.         Mechanical Design Engineer     Aug 2015   to   Jul 2017      Company Name   Ôºç   City  ,   State     Shared the responsibility of designing a CubeSat as the leader of the mechanical design team for entry into the Canadian Satellite Design Challenge (CSDC) in SolidWorks, which was structurally tested in ANSYS and 3D printed upon completion of design.  Communicated with teams of other fields using JIRA.  Involved in constructing a Mars Rover for entry into the European Rover Challenge (ERC).  Led the mechanical team in designing a Gimbal gyroscopic testbed for a Reaction Wheel System in SolidWorks that was displayed to future students in the form of a 3D printed model.  Trained new members of the mechanical team on using SolidWorks and taught thermal, electrical and structural concepts.         Memberships     BLUEsat (Basic Low Earth Orbit UNSW Experimental Satellite) Group Engineers , Australia      Achievements

Shared
the responsibility of designing a CubeSat as the leader of the mechanical
design team for entry into the Canadian Satellite Design Challenge (CSDC) in
SolidWorks, which was structurally tested in ANSYS and 3D printed upon
completion of design. Communicated with teams of other fields using JIRA  Involved
in constructing a Mars Rover for entry into the European Rover Challenge (ERC)  Led
the mechanical team in designing a Gimbal gyroscopic testbed for a Reaction
Wheel System in SolidWorks that was displayed to future students in the form of
a 3D printed modelTrained new members of the mechanical
team on using SolidWorks and taught thermal, electrical and structural concepts







        Community services       Social Support and Youth Services Volunteer at Karabi community & Development Services, Wentworthville ,Sydney AUSTRALIA
October 2016 and on-going         Achievements     Displayed passion for social service and support through teaching, facilitating and setting up activities and events for the elderly, people with disabilities and children
  Provided assistance in administration and creative work in office
Facilitating and supervising youth in school holiday programs        Personal Interests and Hobbies

Traveling | Tennis
| Hiking | Statistics | CAD & 3D drawing | Aircraft | Spacecraft |
Astronomy

    "
ENGINEERING,"         ENGINEERING MANAGER       Summary    Versatile bilingual Electronics and Instrumentation
Engineer with multi industry experience of + 9 years demonstrated ability to lead
an engineering team, and handle multiple projects from conceptualization through fabrication with high accuracy and in a timely manner.      Highlights          Fluent in Spanish    Strong decision maker   Work well under pressure     Initiative to work independently     EIT  License in process         Autocad and SAP user  Python and Labview training  ASME and OSHA training            Experience     05/2014   to   07/2016     Engineering Manager    Company Name   Ôºç   City  ,   State      ¬†Lead and assigned the activities of the product engineering multidisciplinary team consisting in 5 people, during the EPC project of gas treatment plant Cardon IV and other projects.      Reviewed third party design drawings and MTOs. Tracked all material to be sent to Venezuela for Cardon IV.    Served as Project Manager during proposal and beginning of fabrication of skid mounted pressure vessels for Parnaiba Brazil  Supported other departments with estimation of materials for proposals and creation/codification of a material database in SAP.  Reviewed, and approved P&IDs, Isometrics, fabrication drawings and other engineering documents to be used by in-house manufacturing shop.  Technical support for the manufacturing shop.  Implemented department procedures and forms.   Evaluated performance of supervisees at the end of  year and keep track of vacations/sick days.         03/2012   to   05/2014     Instrumentation Engineer    Company Name   Ôºç   City  ,   State      Served as Project Engineer in the proposal and fabrication of pressure vessels being outsourced and the skid mounted in-house delivered on time and within the budget.  Selected adequate instruments and junction boxes for skid mounted pressure vessel during several projects according to P&ID, datasheets and area clasification   Used AUTOCAD to modify P&ID and to create one-line connection diagrams for junction boxes.  Developed datasheet formats for instruments.         05/2010   to   03/2012     Electrical Engineer/Sustaining Engineer    Company Name   Ôºç   City  ,   State      Oversaw the internal and outsourced manufacturing of  new line of sensors used in pipeline inspection tools(ID Discrimination/Deformation Module and Magnetic Flux Leakage). Provided assembly training and procedures.Continuously evaluated the quality of the sensors and reduction of the assembly time.    Designed PCB using Altium Designer for  a Testing fixture for ID discrimination/deformation sensors   Designed and characterized a power supply for an INS module:including selection of components, prototype, schematics PCB, final test and documentation.  Performed root cause failure and troubleshooting of sensors.   Improved the reliability of Magnetic Flux leakage sensors by modifying PCBs using Altium designer           01/2007   to   05/2010     Electronics Designer Engineer /Manufacturing Engineer    Company Name   Ôºç   City  ,   State      Designed the PCBs of two mosquito control box and a solar powered electronic pesticide.   Collaborated with software engineers¬† to  specify the product , estimated material,  build a prototype , testing and release it to production.  Troubleshoot and repaired PCB manufacturing in-house   Prepared fabrication documentation for manufacturing (BOMs Schematics, procedures assembly operational and testing ).    Served as Project Engineer in proposals for new project (analyzed system requirements, capacity, cost, and customer needs to determine feasibility of project)   Modify PCB schematics and layouts using Cadence and Altium Designer to reduce cost of components or to add new modules/functions.  Designed PCBs Testing Fixtures using AutoCAD          12/2005   to   01/2007     Project Engineer /Electrical Design Engineer    Company Name   Ôºç   City  ,   State      Specified Component, validated product and released fabrication documents as BOM, drawings and technical specification of the Motor and Motor control of the washer machine.  Generated a series of tests (DOEs) based in analysis of the variables that could affect the performance of the washer machine and its FMEA, validating the results of the test by proving statistics and visual analysis of thetests Ensured product complied with UL and ROHs   Converted a wrinkle releaser to ROHs by analysis BOMs and selecting components appropriated.         01/2004   to   12/2005     Professor Assistant and Labview programmer    Company Name   Ôºç   City  ,   State      Provided training of Labview to Engineering Students.  Developed of projects of remote control of testing instruments (Oscilloscope, Signal generator, power supply, multi-meter) using LabView, acquisition cards from Nationals Instruments used by students to take real measurement while doing homework.          Education     2005     Master of Science  :   Electronics Engineering    Instituto Tecnol√≥gico de Monterrey campus Monterrey (ITESM)   Ôºç   City  ,   State  ,   M√©xico           2003     Bachelor of Science  :   Electronics Engineering in Instrumentation and Control     Instituto Tecnologico de Chihuahua   Ôºç   City  ,   State  ,   Mexico            Skills    Great organizational skills. Self-motivated , work well under minimum supervision.Lifelong learner   "
ENGINEERING,"         ENGINEERING SUPERVISOR             Skills        PLC: IEC 61131 (Ladder Logic, Functional Block Diagram, Structured Text, Instruction List. ), Java, C, Visual Basic, VHDL, PSpice, Assembly (Intel, Motorola, TI), Labview.
Software Packages:	AutoCAD, Inventor, Matlab, Microsoft Office, PSIM, Easy Power, Xilinx ISE, Printed Circuit Board CAD (Protel), Siemens Step 7, Wago CoDeSys, Allen Bradley RSLogix, ERP (Alliance, Global Shop, XA, SAP).              Professional Experience      Engineering Supervisor    December 2014   to   Current     Company Name   -   City  ,   State      Leading and supervising engineering staff members as they perform their tasks and participating in budgeting, scheduling, and staff management.  Establishing design standards, specifications, criteria, scheduling and resource-management for products and projects.  Working closely with product line management to serve clients' aftermarket needs.  Recommending and implementing improvements to engineering processes, methods and controls; conferring with management, production and other departments regarding manufacturing capabilities, production schedules, and other considerations to maximize efficiencies.          Electrical Design Engineer    May 2011   to   December 2014     Company Name   -   City  ,   State      Identifying products within line of variable frequency drives, switchboards, generator control cabinets and PLC based control consoles having potential for improvement.  Developing new products used in power systems product-line.  Composing documents outlining the projects design, verification and validation process in accordance with API standards.  Modeling the new/improved products using computer simulation tools in order to confirm specified performance.  New/improved products comprehensive hardware design and complete software integration.  Creating bill of materials, one-line drawings, schematics, layouts and instruction to manufacture prototypes.  Developing test procedures to verify prototypes performance.  Specific Projects: Custom pre-charge circuit for VFD systems with multiple inverters and common rectifier.  24VDC overvoltage relay for protection of 24VDC control devices against overvoltage.  Standalone VFD house for raising derrick mast, test Topdrives and other applications IECEx/ATEX certification of low voltage motors (600V, 1800HP).  Design of new motor testing facility using common DC link VFDs to replace Active Front End Drives.  Commissioning of Siemens VFD lineup.          Project Engineer    October 2008   to   May 2011     Company Name   -   City  ,   State      Designing generator control systems, variable frequency drives, dynamic braking cabinets, switchboards, panel boards, jacking switchgears, PLC based control consoles and remote IO boxes for land and offshore rigs.  Developing bill of materials, block diagrams, electrical one-lines, detailed schematics and interconnection cabling diagrams.* Supervising production process of designed systems.  Composing factory acceptance test procedures for manufactured products and supervising the procedures.  Performing detailed troubleshooting of drilling equipment using computer simulations and by testing equipment on site and in the field.  Traveling to customer site to meet with client, test, troubleshoot and commission the product.  As the project manager, leading the team of onsite manufacturing staff, vendors and subcontractors.  Performing technical studies including center of gravity calculation, motor model, short circuit, breaker coordination, harmonic calculation (IEEE 519), arc flash, fault analysis, voltage drop and power flow study to obtain certifications for designed equipment.  Compiling technical and non-technical reports to describe products.  Specific Projects: Kencana KM-1 tender drilling unit, Kencana Shipyard, Malaysia: VFDs, MCCs, generator controls, panel boards (480V and above) and control consoles.  Friede and Goldman: VFD based jacking switchgears and control console.  Remedial Offshore: VFD lineup, control and IO consoles.  Xtreme Drilling and Coil: standalone VFD lineup, control and IO consoles.  Shengli: Jacking switchgear.          Facility Engineer    August 2006   to   October 2008     Company Name   -   City  ,   State      Power distribution General Responsibilities: Composing proposals, estimates and construction drawings for lighting, low and medium voltage power distribution, grounding and alternative power generation systems.  Responsible for the campus renovations, environmental safety, automation, controls and HVAC needs.  Specific Projects: New testing facilities for several engineering departments.  Renovation of buildings HVAC system.  Conversion of 2.4kV power distribution to 12.5kV.  Golf cart charging station with solar panel roof.          Automation engineer, Intern    January 2005   to   August 2006     Company Name   -   City  ,   State      Design and implementation of microprocessor based monitoring systems for laser spectrometers.          Education and Training      Bachelor of Science   :   Electrical and Computer Engineering  ,   Aug 2006    University of Oklahoma   -   City  ,   State      GPA:   GPA: 3.73 GPA: 3.78    Electrical and Computer Engineering GPA: 3.73 GPA: 3.78          Skills    API, AutoCAD, automation, budgeting, C, cabling, CAD, Conversion, client, clients, DC, Designing, ERP, flash, Functional, hardware design, HP, HVAC, instruction, Intel, Java, Labview, laser, lighting, Logic, materials, Matlab, microprocessor, Microsoft Office, Modeling, Motorola, PLC, Power distribution, power generation, processes, Programming, proposals, Protel, PSpice, Renovation, renovations, safety, SAP, scheduling, schematics, Siemens, simulation, staff management, Step 7, Structured, Supervising, switchgear, tender, troubleshoot, troubleshooting, validation, VHDL, Visual Basic, XA   "
ENGINEERING,"         ENGINEERING SUPERVISOR         Summary    I am a Mechanical Engineer with 8 years of product design experience with an emphasis on non-metallic materials used in oil field-related equipment, as well as a year in HVAC experience.  Proficient in CAD and FEA software, I am also experienced with ISO document control processes and ASTM/API/NORSOK requirements. My leadership skills are exemplified by my dedication, strong work ethic, and ability to motivate colleagues through example. I am seeking a position with an industry-leading manufacturing and design corporation, and I believe my work experience and management skills render me an excellent candidate for this position.      Highlights          Plastics Manufacturing Processes  Process Engineering & QA Management  New product design and development  Proficient in AutoCAD, Bluehill testing software, Solidworks, Algore FEA, Matlab, Microsoft Office	*ISO 9001/AS9100 standards  ASTM Material testing and chemical evaluations of materials  Design and drafting of custom seal solutions  Experience with ProE, Ansys, LabView                Experience      Company Name     June 2010   to   Current     Engineering Supervisor   City  ,   State      33 million global manufacturer and supplier of precision machined plastic and composite components Lead designer of high pressure choke and gate valve seals used widely throughout oil field Upheld quality standards that earned the AccuSeal facility ISO 9001 and AS9100 certification Created material specifications and performed physical property testing of materials to ASTM standards Develop and conducted process qualification for PEEK injection molding and PTFE compression molding processes used at AccuSeal Oversaw NORSOK and API qualification on PEEK and PTFE materials for Accuseal facility Project lead on building and implementation of HPHT testing equipment for AccuSeal.          Company Name     June 2007   to   June 2010     Design Engineer   City  ,   State      200 million global manufacturer and supplier of sealing components Designed and developed new sealing solutions for oil field service ranging from pumps, downhole tools, and subsea equipment using rubber, plastic, and composites materials Preformed material evaluation for chemical and physical compatibility with customer applications Created custom application testing such as compression force, pressure blow downs, cyclic bending and wrote test reports on various seals for customers seals Energy Testing and Balance (Austin, TX) Testing and qualification of Industrially HVAC systems.             August 2006   to   May 2007     Project Engineer           Qualified instillation of HVAC systems in new and renovation academic facilities throughout Texas.  Performed flow calculations using AMD multimeters, vibration measurements, and electrical measurements.  Participated in weekly site meetings with other contractors to review and report open action items, keeping project on schedule.  Delegating work to other contractors ensure timely completion.          Education      University of Texas     5/2006       BS  :   Mechanical Engineering    City  ,   State      Mechanical Engineering        FE-Texas   4/2010                 Skills    academic, Ansys, API, AutoCAD, Balance, drafting, HVAC, ISO 9001, LabView, Manufacturing Processes, materials, Matlab, meetings, Microsoft Office, multimeters, oil, Process Engineering, processes, product design and development, Project lead, quality, QA, renovation, testing software, Solidworks   "
ENGINEERING,"         ENGINEERING MANAGER         Core Qualifications          Executive Decision Maker  Process Design & Improvement  New Product Development  Strategic Planning & Development  Lean & Six Sigma Practitioner  Product Design  Budgetary and Policy Development  Automation Design  Quality Control  Project Management & Execution  Economic Analysis  Ergonomic and Safety Conscious              Professional Experience      Engineering Manager   10/2012   to   03/2014     Company Name   City  ,   State       Boyden, IA October 2012 - March 2014 Manufacturer of agricultural grain handling and sprayer products; and recreational vehicle, trailer, and towing equipment. Engineering Manager Managing design engineering resources responsible for new product development and product improvement efforts, as well as build operations engineering department for process development and improvement implementation.  Led implementation of project management principles for effective new product development project execution.  Led department reorganization, creating cohesive environment among design and manufacturing resources.  Led Future State factory initiative to better align production resources.          Project Manager   05/2011   to   08/2012     Company Name   City  ,   State       Oshkosh, WI May 2011 - August 2012 Military vehicle manufacturer, which includes HEMTT, MATV, LVSR, MTVR, HET, FMTV, and commercial snow product. Project Manager Plan, develop, and execute programs and projects in accordance with strategic objectives and business requirements. Drive for continuous improvement in order to become more profitable through effective resource allocation.  Managed the planning and execution of building expansion and automated wash system implementation ($1.5m).  Managed the transition and installation of assembly process for HEMTT military vehicles ($2.5m).  Led cross-functional team to design, develop, and implement an electronic production control solution ($1m).  Worked with Operations team to ""stand-up"" new military vehicle inspection facility and process. ($2m)          Senior Manufacturing Engineer   01/2010   to   01/2011     Company Name   City  ,   State       Jackson, MN 2010 - 2011 Ag equipment manufacturer, which includes Challenger, RoGator, TerraGator, Massey Ferguson, and Wilmar products. Senior Manufacturing Engineer Improve productivity and on-time delivery by means of improving resource capability, the utilization of Lean and Six Sigma productivity tools, and the development of production methodologies to be integrated into product design.  Led team to improve material review process to effectively address product non-conformance and to reduce WIP.  Led cross-functional team to continue development of tab & slot production methodology.  Worked with team to standardize tooling and improve manufacturing capabilities for more efficient operations.          Senior Manufacturing Engineer   01/2008   to   01/2010     Company Name   City  ,   State       Spencer, IA 2008 - 2010 Company is a diversified industrial manufacturer, which includes the production of hydraulic pumps and motors. Senior Manufacturing Engineer Led process improvement efforts for major core commodities within a hydraulics manufacturing facility. Participated in new product development initiatives to ensure design for manufacturability, cost containment, and effective resource allocation.  Designed and led implementation of machining resource reorganization for increased product velocity and better through-put for key core commodity, which led to a 40% reduction in WIP and a 50% reduction in scrap.  Coordinated efforts between manufacturing and design resources for improved resource capability. TODD KORBITZ korbitzt@hotmail.com  920) 716-6086          Manufacturing Engineer   01/2004   to   01/2008     Company Name   City  ,   State       Emmetsburg, IA 2004 - 2008 Company is a manufacturer of aerial scissor lifts used to elevate personnel to heights of 30+ feet. Manufacturing Engineer Led process improvement and quality control efforts through the implementation of new tooling and automated equipment which increased daily production output from 32 units per day in 2004 to 70 units per day in 2008, and substantially decreased labor requirements.  Designed and managed implementation of robotic welding work-cells, which improved quality with a 70% reduction in rework and improved human resource effectiveness to meet business needs.  Improved tooling and fixturing that led to a 90% reduction in rework efforts due to uneven scissor stacks that ""lean"" when elevated at maximum height.          Education      Master of Business Administration  :   Project & Program Management    KELLER GRADUATE SCHOOL OF MANAGEMENT, DEVRY UNIVERSITY   City  ,   State  ,   US     Master of Business Administration May 2010 Concentration: Project & Program Management GPA: 3.6 KELLER GRADUATE SCHOOL OF MANAGEMENT, DEVRY UNIVERSITY Naperville, IL        Bachelor of Science  :   Political Science, Economics    MINNESOTA STATE UNIVERSITY   City  ,   State  ,   US     Bachelor of Science Degree in Political Science May 2004 Emphasis: Political Philosophy / Minor: Economics GPA: 3.5 MINNESOTA STATE UNIVERSITY Mankato, MN Earned placement on the Dean's List | Served as Student Advisor to the Dean of Social and Behavioral Sciences.           Manufacturing Engineering Technology    NORTHWEST IOWA COMMUNITY COLLEGE   City  ,   State  ,   US     Manufacturing Engineering Technology July 1997 NORTHWEST IOWA COMMUNITY COLLEGE Sheldon, IA 1st Place- Iowa & 4th Place-National Automated Manufacturing Competition| Student Government Senator         Affiliations    Coached (2) FIRST Lego League Robotics Teams, and (1) FIRST Tech Challenge Robotics Team      Accomplishments      Awarded Four Army Achievement Medals  Earned placement on the Dean's List | Served as Student Advisor to the Dean of Social and Behavioral Sciences        Military Experience      Specialist   01/1989   to   01/2007     Company Name          Spencer Community School District, Spencer, IA 2008 - 2011 Board of Trustees / Board President Developed community relationships for more effective resource allocation and district sustainability. Conduct policy/budget development, leadership evaluation, resource analysis, and project prioritization. Led union contract negotiations and improved district financial solvency while not increasing taxes. Led the planning and passage of new Middle school building addition. Led transition of old Middle School building to Community apartments and Senior Center. Spencer Public Library, Spencer, IA 2007 - 2010 Board of Trustees / Board Vice President Set direction for library by advocating, planning, evaluating, and monitoring resources & services. Spencer for STEM, Spencer, IA 2007 - 2011 Co-Founder, Coach, and Mentor Coached (2) FIRST Lego League Robotics Teams, and (1) FIRST Tech Challenge Robotics Team. United States Army / Army National Guard, Retired 1989 - 2007 Fire Direction & Automated Tactical Data Systems Specialist Awarded Four Army Achievement Medals. Member of Task Force 21, tested and made recommendations for 21st century tactical and targeting equipment.         Skills    Engineer, Manufacturing Engineer, Process Improvement, Tooling, Welding, Automated Equipment, Quality Control, Robotic, Robotic Welding, Operations, New Product Development, Product Development, Transmissions, Commodities, Hydraulic Pumps, Hydraulics, Machining, Pumps, Project Management, Design Engineering, Engineering Department, Process Development, Assembly, Assembly Process, Business Requirements, Continuous Improvement, Electronic Production, Inspection, Production Control, Project Manager, Massey Ferguson, Product Design, Six Sigma, Six-sigma, Automation Design, Budget, Contract Negotiations, Ergonomic, Ergonomics, Fanuc, Mentor, Policy Development, Process Design, Robotics, Strategic Planning, Program Management, Industrial/manufacturing, Manufacturing Engineering   "
ENGINEERING,"         SITE ENGINEERING           Career Overview    10+ years total information technology experience both locally and internationally with major information Technology and energy companies. Experience with report all non-conforming parts, materials or drawings to supervisor. With assembly and mechanical experience, resolve assembly problems, troubleshoot malfunctions and defects of final assembly. Report other problems to supervisor to obtain assistance. Build a defect-free servers unit and or sub-assembly. Complete required in-process inspection, repair any defects found. Complete final inspection documentation and test of equipment to insure highest quality for delivery to the end user. Follow all procedures and processes provided by engineering in accordance to assembly of unit. Document quality information as required to support quality process. Experience with identify any defects found are documented and corrected prior to delivery of unit. Experience with Build Quality into all products without exception. Experience with daily/weekly production schedule as determined by scheduler. Deep ability to improvise when needed. Profound ability to work with basic math and algebra. Proven ability to define problems collects data, establish facts, and draw valid conclusions. Excellent attention to detail and uncommon ability to complete essential duties and responsibilities in an efficient and timely manner. Great positive attitude with management and co-workers and remarkable ability to work under stress. Effective communication and interpersonal skills and strong ability to work independently or with co- workers and / or management as directed. Orderly, flexible, cooperative and immense ability to follow instructions. Profound ability to comply with required working hours and be on time and dependable. TECHNICAL SKILLS Manufacturing Quality, Controls and Instrumentation, Equipment Maintenance, Manufacturing Experience, Mechanical Inspection Tools, Problem Solving, Judgment, Job Knowledge, Microsoft Office (Word, Excel, Outlook, Power Point), Inventory Control, Data Entry, Assembler Hard worker and team key player. Like to work with more challenge. High ability for training Mass Storage methods. High leader ship skills. Ability to work with team environment. Ability to fix complex issues (HDD, Cages, and Nodes). Ability to build UPG 3PAR Racks. Ability to work overtime in weekends and holidays. Build different unites (MS.3PAR.SUPERDOM). Ability to develop his skills. Ability to coordinate with test and build team.       Qualifications          HP ProLiant Blade Servers (BL): BL 460, BL 465c, BL 490c  HP ProLiant Tower Servers (ML): ML 310 G5, ML 330 G6, ML 350 G6, ML 370 G6  HP ProLiant Rack Servers (DL): DL 120G6, DL 160G6, DL 165 G7, DL 180/185 G6  3PAR Rack and Servers Assembly:  F200, F400, Storage Systems, T400, T800 Configuration Base, V400, V800 Configuration, EOS 7400/7200.  Drive Type: 300 IT Customer Service - Technical support  Expert  , Excel and Access      10 Years  HP Servers repair  Expert  5 Years  HP Servers Test  Expert  1 Years  Rack build and assembly  Expert  5 Years  Data Entry/Records Management  Expert  5 Years  Mass storage units  Expert  5 Years  MS Word            Technical Skills        Skills    Experience    Total Years    Last Used    TECHNICAL TEST AND WIP AUDITOR    TECHNICAL    10    3            Work Experience         January 2011   to   Current     Company Name   Ôºç   City  ,   State      GB 15K Fiber Channel, 600 GB 15K Fiber Channel, 1TB 3G 7.2 LFF SATA Assembly upgrade 3PAR orders regarding customer configuration (T, F and V Class).  Assembly power cables for 3PAR Racks.  Assembly nodes (power supply, Fans, cables, FCALS, GBIC, and Fiber Cable).  3PAR/EOS WIP Audit: Conducted material inspections in accordance with the specifications for the required materials.  Reduce 3PAR/EOS operator error from 77% to 9%.  Help to design EOS SAS cable label point to point diagram.  Provide SAS cable connection for build station 3.  Working with method team to update and develop standard work for each station.  Prepared inspection quality test plans to ensure all technical specifications are followed.  Organized inspection procedures for quality production standards.  Coordinated quality systems checked and evaluated all performance based on standard ratings.  Monitored all production performance of employees and submitted to the supervisor their weekly performance reports.  Monitored the manufactured product and ensured that it corresponds with the engineering documents and other specifications.             October 2009   to   August 2011     Company Name   Ôºç   City  ,   State      Assembly process includes fitting, mounting, alignment, adjusting, operational testing, repairs, in-depth troubleshooting and diagnosing, and training of other personnel.  Also hand-assemble detonating devices and other explosive products, operate and program semi-automated manufacturing presses and automated powder weighing machines, and maintain and issue safety equipment.  Perform diversified assembly operations to assemble intricate or large apparatus, machines, or equipment to close tolerances and inspection requirements.  Read and interpret drawings to insure proper assembly and functionality of assemblies.  Perform skilled fitting of parts, sub-assemblies and related mechanical units.  Work from complicated assembly drawings and specifications.          Site Engineering    August 2003   to   October 2005     Company Name   Ôºç   City        Experience in crimp, stake, screw, bolt, rivet, weld, cement, press fits, or similar operations Read instructions and follow production drawings Install finished assemblies or subassemblies is cases/cabinets Adjust/trim materials from components Develop the layout, parts fabrication assembly, install and complete checkout operations required for the construction of electrical and electronic assemblies and systems for the purpose of creating or proving engineering design.  Work from sketches, schematics and/or logic diagrams, fabricate and assemble chassis, panels.          Education and Training      Bachelor of Science   :     2002    Military College   Ôºç   City  ,   State  ,   iraq     Bachelor of Military science engineering         Skills     3G 7.2, Assembly, book, c, cables, Cable, cabling, Customer Service, Data Entry, HP, HP Servers, IBM, layout, logic, materials, Mechanical, Access, Excel, MS Word, monitors, MSN, network, personnel, power supply, press, ProLiant, quality, Read, repairs, safety, SAS, schematics, Servers, supervisor, switches, Systems Integration, Technical support, test equipment, troubleshooting, Type, upgrade    "
ENGINEERING,"         ENGINEERING SPECIALIST       Summary     Accomplished, ambitious and influential team leader with 24 years of diverse project management experience spanning the design, manufacturing, operations, logistics, systems engineering and test & evaluation disciplines.  A jack of all trades, out of the box thinker, tackling and resolving the most challenging problems encountered by the organization, by utilizing sound judgment and experience.   Demonstrated ability to manage projects of significant importance to the program while meeting cost, schedule and scope constraints set by stakeholders.         Certifications     Project Management Professional (PMP) - 2011       Highlights          Project Management  Secret Clearance  Risk management  Performance tracking and evaluation  Team building      Project analysis  Leadership mentoring  Business and requirements analysis  Operations management  Decisive leader             Experience      Engineering Specialist   01/2004   to   Current     Company Name   City  ,   State      ‚Ä¢Extensive planning, coordination & systematic execution led to a cost savings of $1M, meeting all contract deliverables during a 1.5 year test program.  ‚Ä¢Bid & proposal lead for the IPT, efforts resulted in convincing customer to add additional scope, increasing contract value by $1.2M.  ‚Ä¢Co-authored & presented multiple professional papers to symposiums, one of which was selected best paper by the Military Sensing Symposium.  ‚Ä¢Project manager on highly visible competitive project with significant influence on future contracts valued in excess of $75M.    ‚Ä¢Considerable experience & knowledge of project management, from small to medium projects ($150K-$49M).  ‚Ä¢Managed program risk for multiple projects, bringing several long term risks to closure through engaged leadership & optimization of dated processes.  ‚Ä¢Experienced in development of business development campaign plans, technology road maps & marketing efforts for large scale programs.  ‚Ä¢Demonstrated ability to work without supervision & manage a distributed workforce to accomplish project deliverables on time & within budget.  ‚Ä¢Led complex modification efforts for combat vehicles which totaled more than $3M per vehicle.  ‚Ä¢Success designing project metrics for various types of projects; tracked & brief these metrics to senior management.  ‚Ä¢Managed contract survivability requirements for ACAT1 program under OSD DOT&E oversight.  ‚Ä¢Designed breakthrough vulnerability reduction technology for GDLS pending patent.  ‚Ä¢Managed over 30 external contractors from initiation to project closeout.  ‚Ä¢Working in an ISO9000 certified organization, experienced with process development & improvement.  ‚Ä¢Conducted briefings on project results to various audiences ranging from corporate executives to general officers covering the appropriate level of detail at each level.  ‚Ä¢Experienced with the security & processes of COMSEC devices, weapons and classified IT resources, over 14 years experience working in a classified environment.              Senior Technical Support Specialist   01/2002   to   01/2004     Company Name   City  ,   State      ‚Ä¢Developed the first platform integrated Battle Damage Assessment & Repair (BDAR) program for the Expeditionary Fighting Vehicle.  ‚Ä¢Able to troubleshoot combat vehicle subsystems & conduct root cause analysis to identify source of failures, writes corrective action proposals to address issues.  ‚Ä¢Authored & validated Battle Damage Assessment and Repair tasks into Interactive Electronic Technical Manual (IETM).  ‚Ä¢Designed platform specific BDAR kits for both operator & maintainer while staying within a stringent weight and monetary budget.  ‚Ä¢Developed a program standard for marking all fluid & electrical lines on combat vehicles to allow for quick recognition and repair on the battle field.  ‚Ä¢Responsible for budgeting, planning, resourcing, & execution of contractor support for BDAR related events, including: armor characterization, ballistic vulnerability testing & full up system live fire.  ‚Ä¢Responsible for contractor deliverables including: Technical Manuals, BDAR kits & training materials.         Tank Platoon Sergeant   07/1991   to   01/2002     Company Name   City  ,   State      ‚Ä¢Tank Platoon Sergeant of 70 soldiers during peacekeeping & combat operations.  ‚Ä¢Graduated in top 10% of class for all professional development courses attended.  ‚Ä¢Identified as one of the top 5% of the Army's tankers by graduating the Abrams Master Gunner School which has a failure rate of 85%.  ‚Ä¢Responsible for the planning, resourcing, and execution of gunnery training, incorporating both simulation and live-fire exercises, for 14 M1A1 tank crews (56 soldiers) in a tank heavy division  ‚Ä¢Maintained & accounted for twelve tactical vehicles, resulting in a 98% operational readiness rate while deployed.   ‚Ä¢Selected as soldier of the month/quarter on three separate instances in a unit of 5000 personnel.         Education      Graduate Certificate  :   Project Management   2010       University of Maryland University College   City  ,   State               MBA  :   Management   2004       Strayer University   City  ,   State               Bachelor of Science  :   Internetworking Technologies   2003       Strayer University   City  ,   State            "
ENGINEERING,"         ENGINEERING ASSISTANT         Profile     R etired Engineering Assistant with 25 years of telecommunications experience, excellent CAD drafting skills and quality clerical abilities.          Skills          Ability to utilize TIRKS, Switch, LFACs, Microstation, ICGS / IDDS, Word, Excel, RequestNet, AARDWOLF, ADTRAN, Microsoft Outlook, CCP, WSAM Image, Lotus Sametime, Fiber Brains, Ringbuilder, Plat Indexes, VENUe, WSAM-DC Fiber, Traffic Control and State Highway database, ASSIST, Workforce Management systems, and office switchphone  Self-taught skills in office party and event planning and decorating                Accomplishments      AutoCad Software Utilization ¬†   Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of engineering work orders.         Professional Experience      Engineering Assistant  ,   08/2006   to   12/2014    Company Name   Ôºç   City  ,   State      Utilized company computers and records to obtain information for the design and distribution of circuit service orders.  Interfaced with other organizations in order to facilitate accurate work order designs.  Used engineering methods, procedures and databases to prepare designs.  Used planning documents, field notes and databases to analyze data and prepare specific estimates, routine work orders and other projects for growth, relief, damaged plant and customer demand.  Endured physical field visits to identify incorrect and unsafe conditions and design corrective plant configurations.  Tracked and monitored construction and other departments , including contractors, to assure timely completion of issued engineering work orders.  Utilized computer drafting tools.  Negotiated, coordinated and communicated engineering matters to include permit applications and rights of way with Verizon personnel, private owners, customers, building contractors, utilities and government agencies.  Completed site visits on foot, occasionally on rough terrain and carrying engineering equipment.  Climbed ladders to enter Controlled Environment Vaults (CEVs), construction sites and potentially dangerous industrial areas.  Wore appropriate Engineering safety equipment, when required.  Performed daily clerical office work and additional duties as required.          Facilities Administrator  ,   09/2000   to   08/2006    Company Name   Ôºç   City  ,   State      Prepared diagrams, schematics, work orders, and maintained records by performing graphic or drafting functions from rough sketches.  Updated and maintained maps, logs, drawings, graphs, charts, land base drawings and schematics that comprise engineering OSP, electronic, copper, conduit and fiber facility records.  Utilized CADD (Computer Assisted Drafting Design), Microstation, and free hand drafting and lettering techniques to prepare and maintain records Maintained accounting records and adjustments.  Performed miscellaneous duties as required.  Actively used the mechanized support systems to update records, evaluate and resolve data errors, prepare cable transfer or rewire sheets, build terminals, facility addresses, cable information and post air pressure devices.  Acted as point of contact for engineering handoffs, facility checks, inquiries, information requests and etc.  Received calls regarding address verification.  Corrected and updated NTAS database to ensure accuracy for download to 911 database.  Updated system to reflect Clear Defective Pairs (CDP) requests.  Operated engineering office equipment.  Occasionally assisted the engineers on field site surveys.  Prepared vouchers Prepared Cost Work Orders and other specialized cost tracking orders for customer billing and administrative purposes.          Special Clerk  ,   10/1995   to   09/2000    Company Name   Ôºç   City  ,   State      Used engineering plats to trace out cable loop makeups.  Performed clerical office duties and other responsibilities as required.  Assisted Planners in updating and tracking cable facility records.  Ran work related office errands within the building.          Maintenance Administrator  ,   08/1992   to   10/1995    Company Name   Ôºç   City  ,   State      Answered customer complaint calls regarding telephone service issues.  Used office computer and database to effectively test and evaluate trouble on customer phone lines in order to determine necessary repair or maintenance as needed.  Volunteered to setup and decorate for office functions and events.  Worked with other departments to resolve repair and maintenance complaints on customer lines.          General Clerk  ,   11/1989   to   08/1992    Company Name   Ôºç   City  ,   State      Handled all office and clerical responsibilities as required.            Education and Training      Food Handler Certificate  :  Food Services  ,  1981    Keystone Job Corps   Ôºç   City  ,   State       ‚Ä¢Completed Foodservice Trade program in record time and at top of the class   ‚Ä¢Completed College Prep program which led to enrollment into West Virginia Institute of Technology          High School Diploma  :    1980    Chopticon High    Ôºç   City  ,   State       Trained and held a Data Entry Clerk position at  Patuxent Naval Air Base under the school Work-Study program         Health Education & Language Arts        West Virginia Institute of Technology   Ôºç   City  ,   State       Completed 2 years of coursework towards a Health Education and Language Arts degree, 1983           ADDITIONAL SKILLS AND QUALIFICATIONS     ‚Ä¢Held clerical Government positions for the CCIR office and the Navy DIP (Deserter Information Point) office located at the Navy Annex in Arllington, VA. Duties included sending location information of AWOL military personnel to military MPs via computer and clerical office work.   ‚Ä¢Held a Government clerk typist position for the O.J.C.S. (Office of the Joint Chief of Staff) office located at the Pentagon. Duties included typing military Awards, Certificates and Recognition letters.   ‚Ä¢Certified Food Handler - 1981   ‚Ä¢Assisted with the seasonal Red Cross Blood Drives at 3901 Calverton Blvd, Beltsville, MD  ¬†             "
ENGINEERING,"         ENGINEERING AIDE         Professional Summary    Resourceful Facilities Tech with solid background in preventative maintenance repair.Talented Facilities Tech with more than 3 years of experience developing and executing maintenance programs. Excellent troubleshooting skills.Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Highlights q   Mechanically-inclined          q   Diagnosis and repair q   Skilled concrete finisher          q   Preventative maintenance q   Dexterous with hand tools          q   Suspension and alignment q   Strong attention to detail          q   Brake systems expertise q   Troubleshooting          q   Brake repair and replacement q   Responsible and reliable          q   Strategic thinker q   Excellent problem solver q   Self-starter q   Decisive q   Critical thinker Accomplishments Machine Troubleshooting q Performed effective troubleshooting of [machines/systems] [number] per [week/month/year]. Repaired broad range of [machines or systems] including, [types of machines or systems] using [tools].Problem Diagnosis q Used operational knowledge of systems, parts and components to solve problems that arose during assembly. Documentation q Reported and documented unsafe conditions, equipment and/or injury. Training q Responsible for providing vision and guidance to a group of 20 construction employees, training them on sufficient project plans and procedures. Equipment Maintenance q Performed routine maintenance on equipment on as-needed basis. Inventory Control q Restocked and organized items as necessary and as directed. Machine Repair q Detected machine malfunctions and problem-solved accordingly. q Repaired, maintained and replaced parts on dies.       Skills                    Work History      Engineering Aide  ,     12/2006
                            to   04/2009     Company Name   ‚Äì   City  ,
                          State      Aided other departments in the development of plans and cost estimates on road, parking lot and drainage projects.Computed load and grade requirements and material stress factors to determine design specifications.Wrote daily detailed reports logging work progress for quality assurance purposes.Completed all repairs and maintenance work to company standards.Planned work and determined appropriate tools and equipment.Took care of facility equipment, grounds, roads and fences.         Service Technician  ,     08/2004
                            to   12/2006     Company Name   ‚Äì   City  ,
                          State      Followed checklists to verify that all important parts were examined.Serviced air conditioning, heating, engine- cooling and electrical systems.Rebuilt faulty assemblies, including steering systems and linkages.Examined vehicles to determine the extent of damage or malfunctions.Specialized in servicing brakes and fuel systems.Communicated with customers regarding vehicle issues and potential repairs.Repaired and replaced belts, hoses and steering systems.Executed all phases of power system tear down and repair.Operated pneumatic tools and air compressors.Removed and replaced tires, shocks, struts and brakes.Contributed to repeat and referral business by using strong customer service and problem solving skills.Repaired and replaced radiators and water pumps.Organized work records and filed reports.Transported customers to and from the shop for the customer service program.         Concrete Finisher  ,     05/1997
                            to   07/2004     Company Name   ‚Äì   City  ,
                          State      Shaped and built roads using large construction equipment.Operated a bulldozer to properly deploy waste products at compactors.Documented daily equipment inspections and submitted daily inspection forms to supervisor.Performed daily maintenance to the machine cab and wheels.Operated equipment safely and efficiently at all times.Serviced and maintained vehicles and heavy equipment.Correctly used aggregate sizes and classifications for all road construction.Listened to warning alarms and responded accordingly.Loaded proper materials while abiding by all safety and legal standards.Obtained proper signatures as required.Monitored various gauges during vehicle operation and investigated and repaired any abnormalities.Operated and maintained a forklift truck in a safe and efficient manner.Retained shop order segregation during yard movement.Set and read grade stakes to construct roads, parking lots, building pads, landfills and sediment ponds.Executed daily pre-trip and post-trip inspections and documentation in compliance with DOT guidelines and company policies.Completed all repairs and maintenance work to company standards.Counted and verified orders picked to ensure accuracy.Planned work and determined appropriate tools and equipment.         05/1989
                            to   06/1996     Company Name          Followed checklists to verify that all important parts were examined.Organized work records and filed reports.         Education      Diploma  :   General Studies  ,
                          1 1986     Maury High School   -     State    General Studies         Industrial Maintenance Industrial Engineering, Production Engineering, Mechanical Engineering and
Engineering Welding Fabrication, Industrial and Tool Manufacturing Technology and
Process Technology  ,
                              Lamar Institute of Technology   -   City  ,
                              State     GPA:   GPA: 4.0   Industrial Maintenance GPA: 4.0 Industrial Engineering, Production Engineering, Mechanical Engineering and
Engineering Welding Fabrication, Industrial and Tool Manufacturing Technology and
Process Technology       Skills    customer
service, customer service, documentation, forklift, forms, legal, materials, policies, problem solving skills, progress, quality assurance, read, repairs, safety, struts, supervisor, tear   "
ENGINEERING,"         DIRECTOR OF ENGINEERING         Summary    Director / Vice President of Operations, Engineering, & Supply Chain
          Industries: Capital Goods Manufacturing, Gaming, & Technology
          Consistent on time product launches during company's largest growth period
          Successful implementations of lean factory methodology
SUMMARY
12 years manufacturing, operations, engineering, GSC, NPI/NPD, project management, ERP systems,
configuration management, data analytics, and business intelligence. Skilled at mixed model, cellular
production, lean factory, data-driven KPI's, for electromechanical manufacturing, with progressive increase in
leadership responsibility and a proven record of culture turnaround and team performance      Highlights          OMNEX, '16  High Performance Leadership Toolkit, '14  Crucial Conversations, VitalSmarts Inc.  12; Microsoft Project  Management Essentials, '11  Microsoft SharePoint Essentials, '10  Technology Skills  AutoCAD, Siemens PLM, SolidWorks PDM  Tableau, PowerBI, Cognos, TM1  MS Access, Project, Visio, SharePoint Designer  JIRA, Confluence  MS Dynamics AX & GP, Epicor  Published Inventor - USPTO #8,684,847, commercialized $1m revenue per year                Experience      Director of Engineering  ,   01/2004   to   01/2016    Company Name   Ôºç   City  ,   State      Capital goods manufacturer, software developer for hospitality & gaming, $1b sales, 3k employees
Major customers: Las Vegas Sands, MGM Resorts, Caesars Entertainment, Wynn Resorts, Boyd Gaming
    '14 - '16     Director of Manufacturing Engineering (Operations Engineering)
    Reported to VP Operations, 3 direct report teams, 15 indirect engineers, analysts and technicians
    Directed all product launches, training, system controls, capital equipment, and product compliance
    Administered strategic planning and management of department P&L, OPEX $5m and CAPEX $2m
    Key Contributions & Accomplishments.  Product Launch output doubled YOY, matching quality & on time delivery, with same resources and
       multiple supplier sites in East Asia and Latin America, achieved through greater process rigor - design
       and process FMEA for past 3 product cycles, and instituted project MIS for global reporting.  Presented
       semi-annually to BoD, ELT, and Investors/Analysts on NPI/NPD strategies and initiatives.  Lean Manufacturing implemented saving $200k (5%) inventory, 15% increase production capacity,
        directing kaizen lead events Operations-wide, redesigning production/warehouse to mixed-model one-
        piece flow, reducing quality defects 95% YOY, all in 1/3 the same space.  Customer Service quality level defects down from 65% to below 1%, developing real-time KPI's with
        continuous feedback loop creating a new standard of service excellence.  Employee Development & engagement increased 20% YOY, by coaching direct reports, mentoring
        people leaders with a system of accountability, independent work ethic, and continuous improvement
    '12 - '14     Senior Manager of Enterprise Resource Planning (Configuration Management)
    Reported to , 6 direct reports, programmed and maintained all ERP system controls
    for company operations, 1 million SKUs, 25k product orders and 50k service orders per year
    Key Contributions & Accomplishments.  Configuration Management expansion tripled product line support realizing additional $50m revenue,
       utilizing 170 dimensions and 180,000 total variables
Cole S.  Grundstedt - Page 2          cole.grundstedt@gmail.com.  1 (702) 353-0976.  Order Fulfillment system streamlined increasing quarterly direct sales 16%.  Doubled output for
        outgoing service orders, merging 2 enterprise systems & eliminating data redundancy.  Business Intelligence forecasting solution developed, reducing inventory carrying costs by 20%,
        increased customer quality by 60%, increased demand visibility 12-fold.  Strategic Planning decision analysis led for global ERP core system migration budget of $10m
    '09 - '12     Manager of New Product (Project Management & NPI/NPD)
    Reported to , 5 direct reports, oversaw project managers liaising with engineering,
    operations, & service departments, timely launch of new product, procedural training, & data distribution
    Key Contributions & Accomplishments.  Program Management partnership with Global Marketing accelerating NPI time-to-market by 70%.  Industrial Engineering CMM program implemented reducing outages by 96%.  Systems Management automation tracking program developed reducing service fulfillment 30%.          Senior New Product Engineer, Manufacturing Engineer, and Project Manager  ,   01/2004   to   01/2009    Company Name   Ôºç   City  ,   State      Supplier quality defects
    driven to 4-year low creating supplier scorecard, qualifying suppliers on 4 continents.  Project managed
    customized product for 3 corporate accounts earning $15m in sales.  Production capacity increased 33%
    by launching cellular production method using one-fifth the space.          Performance Assessment Intern  ,   01/2002   to   01/2003    Company Name   Ôºç   City  ,   State      Data Center Network Engineer) - built & maintained 50 servers, 10
    RAID5 disk arrays & three 20kVA UPS stacks, developing PM schedule for 85% downtime reduction.          Education      Master of Business Administration  :  Finance and Marketing  ,  09    University of Nevada          Finance and Marketing Magna Cum Laude, top 5% of class        Bachelor of Science  :  Industrial and Systems Engineering      University of Southern California   Ôºç   City        Industrial and Systems Engineering 4-time Dean's list        Professional Affiliations    Certified Project Management Professional (PMP)¬Æ, Project Management Institute (PMI) ¬∑ Member  Beta Gamma Sigma
        Business Honor Society ¬∑ Member IEEE Engineering Management Society ¬∑ Member NESA National Eagle Scout Association
Professional training
        DFMA, Design for Manufacturing and Assembly, OMNEX, '16 ¬∑ GD&T, Geometric Dimensioning and Tolerancing,      Skills    AutoCAD, automation, budget, Business Intelligence, CMM, coaching, Cognos, Configuration Management, continuous improvement, Customer Service, decision analysis, delivery, dimensions, direct sales, directing, ERP, Enterprise Resource Planning, forecasting, Global Marketing, Industrial Engineering, inventory, Latin, Leadership, Lean Manufacturing, Director, market, mentoring, MS Access, MS Dynamics, Microsoft Project, Microsoft SharePoint, SharePoint, migration, MIS, enterprise, Network Engineer, PDM, PLM, Program Management, Project Management, quality, RAID5, real-time, reporting, sales, servers, Siemens, software developer, SolidWorks, strategic planning and management, Strategic Planning, Systems Management, Tableau, Employee Development, Visio   "
ENGINEERING,"         SOFTWARE ENGINEERING MANAGER           Summary    Multifaceted technical career with 15+ years' track record of innovation and success.
Accomplished, enthusiastic, and driven Software Engineer with a solid history of effective systems engineering in Client/Server/ Web / Enterprise software and SaaS / SOA development. Well recognized for strong leadership and project management abilities while leading cross-functional teams in fast-paced, competitive work environments.  Willing to multitask on projects in personnel and database management and architecture/design.      Highlights        C#, ASP.NET, MVC, SQL, JavaScript, Java, Web Services, Agile, Scrum, ETL, PHP
Tools:
Visual Studio, SSRS, SSIS, IIS, SharePoint, Eclipse, Apache, Cognos, SQL Server, Oracle              Experience      Software Engineering Manager    August 2011   to   Current     Company Name   Ôºç   City  ,   State      Orchestrate key internal IT developments for large-scale enterprise solutions while managing budgets and capacity planning company-wide.  Cross-train a professional team of 10+ employees on software development using C#, ASP.NET and JavaScript, and SQL.  Foster relationships between competitive organizations in order to coordinate cross-functional software, oversee career guidance/progress, and monitor success ratios.          Senior Software Engineer    April 2008   to   August 2011     Company Name   Ôºç   City  ,   State      Coordinated highly responsive web-based software development using C#, ASP.NET and JavaScript, SQL and Dojo.  Built loyalty and rapport as a result of strong written and verbal communication while overseeing, supporting, and enhancing existing systems and software.  Strategically maintained department and enterprise Cognos reporting systems, along with system architecture/ design.  Troubleshot database and reporting issues.          Senior Software Engineer/Architect    April 2003   to   August 2008     Company Name   Ôºç   City  ,   State      Led teams in full life cycle software development using C#, ASP.NET and JavaScript, SQL as a result of strong expertise in supporting and enhancing existing legacy systems and software.  Assigned to train others and maintain the department and enterprise Crystal reporting systems, along with system architecture and design.  .  Acquired further multi-department exposure as Development Manager at Matrix Bancorp, and Supervisor/ Developer at MCI WorldCom.          Education        Computer Science Information Systems      UNIVERSITY OF LOUISIANA ASHFORD UNIVERSITY   Ôºç   City  ,   State      Computer Science Information Systems        Skills    ASP.NET, Agile, Apache, budgets, capacity planning, Cognos, competitive, Crystal, database, Eclipse, ETL, full life cycle, functional, PHP, IIS, Java, JavaScript, managing, C#, SharePoint, MVC, enterprise, Oracle, Developer, progress, rapport, reporting, Scrum, software development, SQL, SQL Server, Supervisor, system architecture, verbal communication, Visual Studio, written   "
ENGINEERING,"         SELF-SUSTAINING ENGINEERING TECHNICIAN       Summary    Versatile Self Sustaining Engineering Fabrication Technician adept at managing projects and resolving issues as well as hardware troubleshooting. Highly effective at working independently and as part of a team. Recently worked in Diffusion Furnace while making 300mm Wafers. Previously worked in Wet Etch and Plasma Asher while making 200mm and transitioning into the 300mm Wafers. I have an impressive blend of technical expertise and people skills. Committed to providing quality and consistent technical support.         Experience     10/2000   to   Current     Self-Sustaining Engineering Technician    Company Name   Ôºç   City  ,   State      Diffusion Fabrication Technician currently making 300mm wafers.  Lead Operation Trainer.  Run operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.  Rotating Area Coordinator which includes distributing work schedules to other technicians.  Plasma Asher as well as Wet Etch Fabrication Technician making 200mm and then 300mm Wafers.  Lead Level 3 Maintenance Technician and Level 2 Process Technician.  Helped create Level 3 Maintenance training classes to ensure proper training is accomplished.  Former Member of the Fab Emergency Response Team.         08/1999   to   09/1999     Production Technician    Company Name   Ôºç   City  ,   State      Built and tested Ultrasonic Bio microscope and other eye care products from start to finish by inspecting and testing.  circuit boards and building the product.  Involved in the improving and implementing test procedures for all circuit boards.  to insure they run properly.         08/1998   to   08/1999     Electronic Technician    Company Name   Ôºç   City  ,   State      Troubleshooting and repair of 100 modems per night on average.  Helped run other areas of the fabrication line when needed.          Education     2000     Bachelor of Science  :   Electronic Engineering Electronics Engineering Field    ITT Techinical Institute   Ôºç   City  ,   State      GPA:   GPA: 8    Electronic Engineering Electronics Engineering Field        Skills    Excellent communication, inspecting, Team Lead, modems, processes, Scheduling, Technician, Trainer, Troubleshooting   "
ENGINEERING,"         SOFTWARE ENGINEERING MANAGER       Summary    Experienced software engineer, and hands-on engineering manager with 20+ years of product development experience in broadcast media, and 10+ years of experience in leading development teams (20+ engineers), hiring (10+ offers, 40+ interviews), HR personnel procedures, performance reviews, and project transitions.          Experience     09/2009   to   Current     Software Engineering Manager    Company Name   Ôºç   City  ,   State      Visual C++, Windows, STL, OOP, MFC, threads, file maps, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats and standards, codec SDK and integration, MPEG-DASH, API design and documentation.  BCD spinoff as Imagine in 2013) Nexio video servers and applications facilitate collaborative workflow in Nexio LAN with video servers, services and applications running in various nodes.  Media comes from proprietary SAN or generic storage off NAS.  Development and team management, Nexio servers' applications, Playout business unit: Relocated from IL to CA, took on larger role, and video server applications as well.  Led team of 6 from Burbank, team of 8 from Naperville, and team of 8 (indirect report) from Beijing.  Introduced peer reviews, repurposed components, and all 3 teams collaborated as one large team.  Adopted Scrum since 2014 (ScrumMaster), team of 3 to 6 from Burbank; Naperville office closed in 2013.  Team migrated source revision control to Mercurial / Jenkins, 30+ products.  Recipient of ""Reuse Innovation Award"" for IP reuse, major factor to Server business unit turnaround.  Released deliverables for Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Initiated, architected and executed SOA from concept to completion to facilitate decoupled UI clients, 2 web services and 10 services, and selected hands-on projects include: Hercules web service for web player solution based off MPEG-DASH Created C++ engine to process URI, handle sessions, and deliver segmented MP4 atoms (H.264, AAC) Provides dynamic HTML5 player page; JavaScript source based off dash JS.  Supports multiple raster sizes and bit rates; ""ready to go"" and ""just in time"" sessions.  Team helped with providing C# web service framework, CLI bridge layer, and device testing.  Published functional, REST API, and URI specification document.  JSON services on TCP stack using C++ as part of SOA Created API framework classes; multi-threaded server side socket classes.  Created header only JSON parser on top of open source ""rapid json"" for SAX style reader.  Developed new services: Content Manager, Helper, Picon, and Requestor.  Evolved as services: Encoder, GPRX, Helios, MB, Scavenger, and Transcoder.  Guided GPRX, Helper, and Requestor to completion.  Published 10 JSON protocol API documents for 3rd party and in-house use.  Content Manager service for primary-backup workflows Multi-threaded rules based engine to manage media contents between two domains.  Architected and developed new UMID based solution (gen 2) for new workflow needs and scalability.  Scavenger, Transcoder for low-res proxy management Needed solution to improve legacy products, required regular hand holding, remained escalated.  Proposed new approach, teamed up, and successfully wrote two new 24/7 products.  MediaBase DLL, desktop explorer for assets (C++, MFC) Guided to optimize original implementation for 200K IDs to meet storage scalability needs.  Achieved constant UI performance under few milliseconds regardless of user operation.  Proposed to introduce ""dta-handler"" architecture in ftp-server Approach helped to consolidate all media formats as one product build, and scalability.  Team added one converter DLL per media container format for import and export.         11/2005   to   08/2009     Software Engineering Manager    Company Name   Ôºç   City  ,   State      Development and team management, Nexio editing applications: Led team of 8 from Naperville, and team of 8 (indirect report) from Beijing.  Hired, mentored and built core editing team to size of 8, and collaborated with expanded team in Beijing.  Established development process document for consistent procedures and peer code review guidelines.  Team established crash dump analysis procedures to help troubleshoot hard to repeat issues.  Released deliverables for Video Editing Suite 2.5 Proposed architecture and teamed up to develop server integration modules for video broadcast workflows.         08/1997   to   10/2005     Principal Software Engineer    Company Name   Ôºç   City  ,   State      Harris Corporation acquired Leitch) Architected, designed, and implemented fundamental DLL components for evolution of video editing product, and major projects include (C++, Win32, threads, GUI): Interactive playback architecture Media file reader and writer components, scalable decoder and encoder architectures.  Video and audio rendering engines Hardware integration modules, critical part of business success in post-production space.  Interactive picon and waveform drawing components 64-bit and Unicode migration of all modules with over 4 million lines of code.         08/1994   to   07/1997     Software Engineer    Company Name   Ôºç   City  ,   State      DPS acquired Star Media; Leitch acquired DPS in 2000).  Star Media, technology startup, created video editing software Velocity for post-production space, and developed projects include Project media management tools, Render Bank, and video effects.          Education          M.S  :   Computer Science    Illinois Institute of Technology   Ôºç   City  ,   State      Computer Science            B.E  :   Electronics and Communication Engineering    National Institute of Technology   Ôºç   City    India    Electronics and Communication Engineering            Products: http://www.imaginecommunications.com/products/playout/video-servers              Skills    API, Approach, ATL, audio, backup, broadcast, C++, CLI, com, CA, Hardware, concept, Content, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, GUI, http, IDs, Innovation, explorer, IP, JavaScript, json, LAN, MB, C#, MFC, office, Win, Windows, 2000, migration, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++, workflow, writer   "
ENGINEERING,"         SOFTWARE ENGINEERING MANAGER       Summary    Experienced software engineer, and hands-on engineering manager with 20+ years of product development experience in broadcast media, and 10+ years of experience in leading development teams (20+ engineers), hiring (10+ offers, 40+ interviews), HR personnel procedures, performance reviews, and project transitions.          Professional Experience     September 2009   to   Current     Company Name   City  ,   State     Software Engineering Manager        Visual C++, Windows, STL, OOP, MFC, threads, file maps, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats and standards, codec SDK and integration, MPEG-DASH, API design and documentation.  BCD spinoff as Imagine in 2013) Nexio video servers and applications facilitate collaborative workflow in Nexio LAN with video servers, services and applications running in various nodes.  Media comes from proprietary SAN or generic storage off NAS.  Development and team management, Nexio servers' applications, Playout business unit: Relocated from IL to CA, took on larger role, and video server applications as well.  Led team of 6 from Burbank, team of 8 from Naperville, and team of 8 (indirect report) from Beijing.  Introduced peer reviews, repurposed components, and all 3 teams collaborated as one large team.  Adopted Scrum since 2014 (ScrumMaster), team of 3 to 6 from Burbank; Naperville office closed in 2013.  Team migrated source revision control to Mercurial / Jenkins, 30+ products.  Recipient of ""Reuse Innovation Award"" for IP reuse, major factor to Server business unit turnaround.  Released deliverables for Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Initiated, architected and executed SOA from concept to completion to facilitate decoupled UI clients, 2 web services and 10 services, and selected hands-on projects include: Hercules web service for web player solution based off MPEG-DASH Created C++ engine to process URI, handle sessions, and deliver segmented MP4 atoms (H.264, AAC) Provides dynamic HTML5 player page; JavaScript source based off dash JS.  Supports multiple raster sizes and bit rates; ""ready to go"" and ""just in time"" sessions.  Team helped with providing C# web service framework, CLI bridge layer, and device testing.  Published functional, REST API, and URI specification document.  JSON services on TCP stack using C++ as part of SOA Created API framework classes; multi-threaded server side socket classes.  Created header only JSON parser on top of open source ""rapid json"" for SAX style reader.  Developed new services: Content Manager, Helper, Picon, and Requestor.  Evolved as services: Encoder, GPRX, Helios, MB, Scavenger, and Transcoder.  Guided GPRX, Helper, and Requestor to completion.  Published 10 JSON protocol API documents for 3rd party and in-house use.  Content Manager service for primary-backup workflows Multi-threaded rules based engine to manage media contents between two domains.  Architected and developed new UMID based solution (gen 2) for new workflow needs and scalability.  Scavenger, Transcoder for low-res proxy management Needed solution to improve legacy products, required regular hand holding, remained escalated.  Proposed new approach, teamed up, and successfully wrote two new 24/7 products.  MediaBase DLL, desktop explorer for assets (C++, MFC) Guided to optimize original implementation for 200K IDs to meet storage scalability needs.  Achieved constant UI performance under few milliseconds regardless of user operation.  Proposed to introduce ""dta-handler"" architecture in ftp-server Approach helped to consolidate all media formats as one product build, and scalability.  Team added one converter DLL per media container format for import and export.         November 2005   to   August 2009     Company Name   City  ,   State     Software Engineering Manager        Development and team management, Nexio editing applications: Led team of 8 from Naperville, and team of 8 (indirect report) from Beijing.  Hired, mentored and built core editing team to size of 8, and collaborated with expanded team in Beijing.  Established development process document for consistent procedures and peer code review guidelines.  Team established crash dump analysis procedures to help troubleshoot hard to repeat issues.  Released deliverables for Video Editing Suite 2.5 Proposed architecture and teamed up to develop server integration modules for video broadcast workflows.         August 1997   to   October 2005     Company Name   City  ,   State     Principal Software Engineer        Harris Corporation acquired Leitch) Architected, designed, and implemented fundamental DLL components for evolution of video editing product, and major projects include (C++, Win32, threads, GUI): Interactive playback architecture Media file reader and writer components, scalable decoder and encoder architectures.  Video and audio rendering engines Hardware integration modules, critical part of business success in post-production space.  Interactive picon and waveform drawing components 64-bit and Unicode migration of all modules with over 4 million lines of code.         August 1994   to   July 1997     Company Name   City  ,   State     Software Engineer        DPS acquired Star Media; Leitch acquired DPS in 2000).  Star Media, technology startup, created video editing software Velocity for post-production space, and developed projects include Project media management tools, Render Bank, and video effects.          Education and Professional Training          Illinois Institute of Technology   City  ,   State       M.S  :   Computer Science    Computer Science            National Institute of Technology   City  ,     India     B.E  :   Electronics and Communication Engineering    Electronics and Communication Engineering            Products: http://www.imaginecommunications.com/products/playout/video-servers                  Skills    API, Approach, ATL, audio, backup, broadcast, C++, CLI, com, CA, Hardware, concept, Content, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, GUI, http, IDs, Innovation, explorer, IP, JavaScript, json, LAN, MB, C#, MFC, office, Win, Windows, 2000, migration, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++, workflow, writer   "
ENGINEERING,"         SOFTWARE ENGINEERING MANAGER           Summary     Human Resources professional with practical understanding of business needs and extensive experience delivering innovative solutions at the local and regional level. Areas of expertise include conflict management, employee training, employee relations, training, payroll and state and federal laws.       Highlights          Hiring and retention  Training and development  Recruiting  Compensation/payroll  Employee relations  Exceptional interpersonal skills      Compensation administration  Personnel records maintenance  Affirmative Action compliance  New hire orientation  Mediation expertise              Experience      Software Engineering Manager    September 2009   to   Current     Company Name   Ôºç   City  ,   State      Visual C++, Windows, STL, OOP, MFC, threads, file maps, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats and standards, codec SDK and integration, MPEG-DASH, API design and documentation.  BCD spinoff as Imagine in 2013) Nexio video servers and applications facilitate collaborative workflow in Nexio LAN with video servers, services and applications running in various nodes.  Media comes from proprietary SAN or generic storage off NAS.  Development and team management, Nexio servers' applications (30+ products), Playout business unit: Relocated from IL to CA, took on larger role, and video server applications product suite as well.  Led team of 6 from Northridge, team of 8 from Naperville, and team of 8 (indirect report) from Beijing.  Adopted Scrum since 2014, ScrumMaster, team of 3 to 6 from Burbank; Naperville office closed in 2013.  Team migrated source revision control to Mercurial / Jenkins.  Recipient of ""Reuse Innovation Award"" for IP reuse, major factor to Server business unit turnaround.  Released deliverables for Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Initiated, architected and executed SOA from concept to completion to facilitate decoupled clients, 2 web services and 10 services, and selected hands-on projects include: Hercules web service for web player solution based off MPEG-DASH Created C++ engine to process URI, handle sessions, and deliver segmented MP4 atoms (H.264, AAC) Provides dynamic HTML5 player page; JavaScript source based off dash JS.  Supports multiple raster sizes and bit rates; ""ready to go"" and ""just in time"" sessions.  Team helped with providing C# web service framework, CLI bridge layer, and device testing.  Published functional, REST API, and URI specification document.  JSON services on TCP stack using C++ as part of SOA Created API framework classes; multi-threaded server side socket classes.  Created header only JSON parser on top of open source ""rapid json"" for SAX style reader.  Developed new services: Content Manager, Helper, Picon, and Requestor.  Evolved as services: Encoder, GPRX, Helios, MB, Scavenger, and Transcoder.  Guided GPRX, Helper and Requestor to completion.  Published 10 JSON protocol API documents for 3rd party and in-house use.  Content Manager service for primary-backup workflows Rules based engine to manage media contents, and metadata updates between two domains.  Architected and developed new UMID based solution (gen 2) to meet storage scalability needs.  Scavenger, Transcoder for low-res proxy management (C++, Win32, threads, TCP, binary protocol) Needed solution to improve legacy products that required regular hand holding, remained escalated.  Proposed new approach, teamed up, and successfully wrote two new products.  MediaBase DLL, Nexio explorer for assets (C++, MFC) Guided to optimize original implementation for 200K IDs to meet proprietary storage scalability.  Achieved constant UI performance under few milliseconds regardless of user operation.  Proposed to introduce ""dta-handler"" architecture in ftp-server Approach helped to consolidate all media formats as one product build, and scalability.  Team added one converter DLL per media container format for import and export.          Software Engineering Manager    November 2005   to   August 2009     Company Name   Ôºç   City  ,   State      Development and team management, Nexio editing applications: Led team of 8 from Naperville, and team of 8 (indirect report) from Beijing.  Hired, mentored and built core editing team to size of 8, and collaborated with expanded team in Beijing.  Established development process document for consistent procedures and peer code review guidelines.  Team established crash dump analysis procedures to help troubleshoot hard to repeat issues.  Released deliverables for Video Editing Suite 2.5 Proposed architecture, and teamed up to develop server integration modules for video broadcast workflows.          Principal Software Engineer    August 1997   to   October 2005     Company Name   Ôºç   City  ,   State      Harris Corporation acquired Leitch) Architected, designed, and implemented fundamental DLL components for evolution of video editing product, and major projects include (C++, Win32, threads, codec, SDK, GUI): Interactive playback architecture Media file reader and writer components, scalable decoder and encoder architectures.  Video and audio rendering engines Hardware integration modules, critical part of business success in post-production space.  Interactive picon and waveform drawing components 64-bit and Unicode migration of all modules with over 4 million lines of code.          Software Engineer    August 1994   to   July 1997     Company Name   Ôºç   City  ,   State      DPS acquired Star Media; Leitch acquired DPS in 2000).  Star Media, technology startup, created video editing software Velocity for post-production space.  Designed and developed projects include (C++, Windows) Project media management tools, Render Bank, and video effects.          Education      M.S   :   Computer Science      Illinois Institute of Technology   Ôºç   City  ,   State      Computer Science        B.E   :   Electronics and Communication Engineering      National Institute of Technology   Ôºç   City  ,     India    Electronics and Communication Engineering        Products: http://www.imaginecommunications.com/products/playout/video-servers                  Skills    API, Approach, ATL, audio, backup, broadcast, C++, CLI, com, CA, Hardware, concept, Content, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, GUI, http, IDs, Innovation, explorer, IP, JavaScript, json, LAN, MB, C#, MFC, office, Win, Windows, 2000, migration, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++, workflow, writer   "
ENGINEERING,"         SOFTWARE ENGINEERING MANAGER           Professional Profile    20+ years of software product development experience in broadcast media, video servers, editing, large scale applications, and 24/7 services, with emphasis on simple solutions, user experience, and teamwork.
*10+ years of experience in leading software development teams working across locations (      Qualifications        20+ software engineers), team building, hiring (10+ offers, 40+ interviews), HR personnel procedures, mentoring, performance reviews write up, peer reviews, and project transitions.
*Proficient: Visual C++, Windows, STL, OOP, MFC, threads, file maps, memory management, COM, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats and standards, codec SDK and integration, MPEG-DASH, API design and documentation.            Relevant Experience      REST API and URI specification document for Hercules web service.  Reuse Innovation"" award at Harris Corporation for reuse of the core IP from NLE product suite in Nexio server product suite.  The editing IP reuse contributed to the Server business unit turnaround.  Consistent ""role model"" performance review during principal engineer years.  Certified ScrumMaster, Scrum Alliance, Dec 2014 - Dec 2016.  Products: http://www.imaginecommunications.com/products/playout/video-servers.        Experience      Software Engineering Manager    September 2009   to   Current     Company Name   Ôºç   City  ,   State      Limited: C#, HTML5, CSS, JavaScript.  BCD of Harris Corporation spinoff as Imagine in 2013) Nexio video servers and applications facilitate collaborative workflow in Nexio LAN with video servers, services and applications running in various nodes.  Media comes from proprietary SAN or generic storage off NAS.  Development and team management, Nexio servers' applications, Playout business unit: Relocated from IL to CA, took on larger role, and video server applications product suite as well.  Led team of 6 from Northridge, team of 8 from Naperville, and team of 8 (indirect report) from Beijing.  Scrum development methods since 2014, team of 3 to 6 from Burbank; Naperville office closed in 2013.  Team migrated source revision control to Mercurial / Jenkins.  Led SOA initiative from concept to completion, 2 web services, 10 JSON services, and decoupled UI layers.  Released deliverables for Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Major hands-on projects include: Hercules, web service for web player solution, based off MPEG-DASH Hosts player URI, provides REST API, and delivers fragmented MP4 atoms (H.264 video, AAC audio).  Provides HTML5 player page, and JavaScript source based off dash JS.  Supports multiple source types, and ""ready to go"" and ""just in time"" sessions.  C# web service framework API layer bridges with unmanaged C++ engine via managed C++ CLI layer.  Team helped with providing web service framework, CLI layer, and device testing.  JSON services on TCP stack using C++ JSON protocol API framework classes; multi-threaded server side socket classes.  JSON routines, header only parser solution on top of open source ""rapid json"".  JSON protosim, common unit test application for all JSON services.  New services: Content Manager, Helper, Picon, and Requestor.  Evolved as services: Encoder, GPRX, Helios, MB, Scavenger, and Transcoder.  Guided services GPRX, Helper and Requestor to completion.  Content Manager service Rules based engine to manage media contents, and metadata updates between two domains.  Successfully deployed to manage primary-backup workflows, and storage migration needs.  NX-theme DLL, skinning SDK (C++, MFC) Applied selective API detour, Window procedure intercept, and application message queue intercept.  Accomplished consistent look and feel of GUI, and team applied this SDK to multiple GUI products.  Transcoder, Scavenger, applications for low-res proxy creations (C++, threads, TCP, binary protocol) Needed solution to improve legacy products that required regular hand holding.  Teamed up, took new approach, and successfully wrote two new products to manage escalation.  MediaBase DLL, Nexio explorer (C++, MFC) Guided to optimize original implementation for support up to 200K IDs.  Achieved constant UI performance under few milliseconds regardless of user operation.  Initiated to introduce ""dta-handler"" architecture in ftp-server product Approach helped to consolidate all media formats as one product build, and scalability.  Team added one converter DLL per media container format for import and export.          Software Engineering Manager    November 2005   to   August 2009     Company Name   Ôºç   City  ,   State      Development and team management, Nexio editing applications: Led team of 8 from Naperville, and team of 8 (indirect report) from Beijing.  Established software development process document including peer code review guidelines.  Team established crash dump analysis procedures.  Released deliverables for Video Editing Suite 2.5 Major hands-on projects include server integration modules (critical part of product evolution for video broadcast workflows), and make movie architecture.          Principal Software Engineer    August 1994   to   October 2005     Company Name   Ôºç   City  ,   State      Harris Corporation acquired Leitch) Major projects in video editing suite include (C++, Windows): Interactive playback architecture Media file reader components, scalable decoder architecture.  Media file writer components, scalable encoder architecture.  Video rendering engine Audio rendering engine Hardware integration modules, critical part of business success in post-production space.  Interactive picon component Interactive waveform drawing component 64-bit and Unicode migration of all modules with over 4 million lines of code.          Software Engineer    August 1994   to   July 1997     Company Name   Ôºç   City  ,   State      DPS acquired Star Media; Leitch acquired DPS in 2000).  Star Media, technology startup, created video editing software Velocity for post-production space.  Major projects include (C++, Windows) Project media management tools, Render Bank, and video effects.          Education      M.S   :   Computer Science      Illinois Institute of Technology   Ôºç   City  ,   State      GPA:   GPA: 3.9 / 4.0    Computer Science GPA: 3.9 / 4.0        B.E   :   Electronics and Communication Engineering      National Institute of Technology   Ôºç   City  ,     India    GPA:   First Class with Distinction    Electronics and Communication Engineering First Class with Distinction        JSON protocol API documents for all 10 JSON services.                  Skills    API, Approach, ATL, Audio, backup, bridges, broadcast, C++, CLI, COM, CA, Hardware, concept, Content, CSS, documentation, editing, XML, FTP, drawing, GUI, hiring, HTML5, HTTP, HR, IDs, explorer, JavaScript, json, LAN, team building, MB, memory, mentoring, C#, MFC, office, Windows, Window, 2000, migration, NAS, OOP, page, performance reviews, personnel, Proxy, rendering, SAN, Scrum, servers, software development, team management, threads, Video, Video Editing, Visual C++, workflow, writer   "
ENGINEERING,"         ELECTRICAL ENGINEERING LAB TECHNICIAN           Summary    Over 10 years experience in technical support in high speed networking semiconductor, lab network administration, problem resolution, documentation and lab management. Self-driven team player with strengths in communication and developing interpersonal ralationships. Possess excellent planning, organization, time management and decision-making skills. Strategically coordinate and collaborate with cross-functional departments and individual to maximize performance in facilitating goals and attaining operational excellence.      Highlights          Ability to test, collect data, diagnose and trouble shooting skills: system, test boards, eval boards and lab networking.  Knowledge of 1G/10G Ethernet, Framers, Routers, Switches, ATM, PON, PHY, SONET, Digital Home.  Lab management: in charge of systems in lab and procurement of tools needed in lab, including maintain and organize lab networking and test bench setup.  Fimiliar with Windows and Linux OS, MS Office, LabView and others.      Proficient in multimeters, programmable DC power supplies, frequency counters, oscilloscopes, function and signal generators, logic analyzers, digital serial analyzer, network traffic generator/performance analyzer and other specialized test equipment: USTC and Thermonic.  Proficient in schematic capture and PCB layout tools such as PADS, Cadence, ORCAD, Mentor Graphic, View Logic            Experience      Company Name     August 2007   to   October 2014     Electrical Engineering Lab Technician   City  ,   State      Developed and implemented test and troubleshooting procedures for HSIO, Digital Home, Access and Transport products.  Supported products design verification, characterization, and validation.  Successfully managed lab: lab network, PCs and test stations installation.  Evaluation boards testing, troubleshooting, reworking, components purchasing, and assembly vendors interfacing.  ISO 9000 equipment calibration, laboratory procedures and ESD control administration.  Created schematic symbols, captured schematics.  Reviewed schematic, and gave recommendations.  Understood schematic and assembly drawings, Successfully built, assembled, tested, and debugged test fixtures, evaluation and reference boards.  Provided on-going support for modification and de-bugging of design hardware and software products.  Performed PCB rework down to 0402 and 0201 components.          Company Name     January 2002   to   June 2007     Electrical Engineering Lab Technician   City  ,   State      Developed and implemented and troubleshooting procedures procedures for TCP Offload Engines, SONET Framer Products.  Supported products design verification, characterization, and validation.  Successfully managed lab: lab network, PCs and test stations installation.  Evaluation boards testing, troubleshooting, reworking, components purchasing, and assembly vendors interfacing.  ISO 9000 equipment calibration, laboratory procedures and ESD control administration.  Created schematic symbols, captured schematics.  Reviewed schematic, and gave recommendations.  Understood schematic and assembly drawings, Successfully built, assembled, tested, and debugged test fixtures, evaluation and reference boards.  Provided on-going support for modification and de-bugging of design hardware and software products.  Performed PCB rework down to 0402 and 0201 components.          Company Name     April 1995   to   November 2001     Electrical Engineering Technician and PCB Layout Designer   City  ,   State      Developed and implemented and troubleshooting procedures procedures for T1/E1 Framers, Routers, Switches, Ethernet, SONET, ATM Processing Products.  Supported products design verification, characterization, and validation.  Successfully managed lab: lab network, PCs and test stations installation.  Evaluation boards testing, troubleshooting, reworking, components purchasing, and assembly vendors interfacing.  ISO 9000 equipment calibration, laboratory procedures and ESD control administration.  Created schematic symbols, captured schematics.  Reviewed schematic, and gave recommendations.  Understood schematic and assembly drawings, Successfully built, assembled, tested, and debugged test fixtures, evaluation and reference boards.  Provided on-going support for modification and de-bugging of design hardware and software products.  Performed PCB rework down to 0402 and 0201 components.          Education      Solano College      Associate Degree  :   Electronics Engineering Technology      State      Electronics Engineering Technology        Certificate in Quality Assurance Technology from De Anza College, CA.
Certificate in PCB Design from The Copper Connection, CA.              Skills    assembly, ATM, Cadence, calibration, CA, hardware, DC, de-bugging, Ethernet, Graphic, ISO 9000, LabView, layout, Linux OS, Logic, Mentor, Access, MS Office, Windows, multimeters, network, networking, ORCAD, oscilloscopes, power supplies, procurement, purchasing, Quality Assurance, Routers, schematics, signal generators, SONET, Switches, T1, test equipment, trouble shooting, troubleshooting, validation, View   "
ENGINEERING,"         BIOMEDICAL ENGINEERING TECHNICIAN II           Professional Summary     Versatile BMET II highly effective at working independently and as part of a team. Expertise in installation and inspection of medical devices.       Core Qualifications          Microsoft Excel, Project and Visio  Adobe   Engineering standards   OSHA regulations  MS Office proficient  Competency in procedure development  Advanced anatomy knowledge  Advanced knowledge of embedded systems  Vast technical knowledge  Windows XP/Vista  DHCP/DNS Ethernet and Firewall proficient  LAN aptitude  Proficient in AVG, Printers, PC Security systems  Knowledge of manufacturing test methodologies.   Database servers  Local remoter systems support  Proficiency in TCP/IP protocols  Information security  Document management               Excellent communication techniques  Self-starter  Team player  Patient and diligent  Keen eye for detail  Acutely observant  Excellent problem solving skills            Experience      Company Name     June 2008   to   Current     Biomedical Engineering Technician II   City  ,   State      Properly respond to service calls to evaluate, diagnose, perform repair and planned maintenance (PM) on the hospital's biomedical equipment.  Integration of software for network systems such as Philips, Hillrom, and Hugs Infant Security System as well as installs of such systems.  Knowledge of the application and repair of computers and servers and how they interface with medical equipment.  Evaluate biomedical equipment issues, implement appropriate repairs; as assigned, perform planned maintenance (PM), maintain effective customer relations, follow appropriate hospital policies, procedures, hospital protocol and complete necessary documentation.  Follow-up with hospital staff to ensure resolution.  Assist other technicians on basic and complex repairs.  Provide efficient service delivery for all medical devices within assigned areas.  Share the on-call / pager responsibility.  Document all repair actions and submit reports/summaries according to schedule.  Ensure proper care of spares, tools and test equipment and ensure calibration.  Maintain approved parts inventory.  Brings ideas/concerns to supervisor; participates in department decision-making.  Assist senior biomedical equipment technicians or leads with in-service educational programs on equipment use to staff.  Ensure all work orders, vendor service reports, PM activities, purchase orders and other duties are documented in an accurate and timely manner.  Perform electrical safety checks on incoming medical equipment and monitor maintenance and repair records for them also.  Add to or change original components to meet specific or diagnostic requirements.  Maintain, inspect, install devices and system configurations, and oversee the hospital's Hugs infant security system which protects all pediatric / newborn patients from abduction.  Review outcome of preventive maintenance actions and make recommendations to department staff concerning outcomes.  Knowledge of basic anatomy and physiology as applied to the use of biomedical equipment.  Knowledge of color code conventions used in component and wiring marking.  Promoted to one of 3 Lead Techs overseeing Preventive Maintenance (PM) inspections that are due each month throughout various locations in the hospital, in charge of keeping the Supervisor informed on PM statistics, tracking the PM process week by week, and training other techs on PMs.  Ability to lift up to 100 lbs and push a cart up to 250 lbs.  Ability to stand and walk for hours at time.          Company Name     January 2006   to   July 2008     Nutrition Clerk   City  ,   State      Keep a count of patients' carbs intake throughout the day.  Assist nurses in monitoring patients' daily meals to ensure they do not eat any foods restricted on their diet plan; prep and serve supplement drinks to the patients while providing excellent customer service.          Company Name     November 2006   to   June 2008     Manager/Assistant Service Coordinator   City  ,   State      Input, update, upload, and maintain master schedule files for DeVry University Kansas City, MO main campus and other DeVry branches.  Utilize Oracle database to schedule courses for the upcoming term and review student academic records to compare grade progression.  Provide tutoring for DeVry students, schedule the ESC staff as well as perform clerical chores for the academic and registrar office as needed.  Managed a staff of 6-8.          Company Name     June 2006   to   November 2006     Receptionist   City  ,   State      Answered phone calls and greeted customers, assisted staff with special projects, alphabetized and filed paperwork.  Monitored equivalency tests for new students to access knowledge before they enroll and monitored proficiency tests for current students who want to test out of classes.  Cleaned student testing.  area and reception areas; alphabetized student academic files so they could be ready for scanning into the school's electronic records database; received and submitted transcript requests to the Systems Administrator.          Skills       "
ENGINEERING,"         QA ENGINEERING MANAGER           Professional Summary    Seasoned Engineering Manager with ability to build and motivate high-performing engineering team with over 14+ years of experience in cards and payments industry, committed to rapidly and efficiently completing projects by leveraging team-based frameworks to best leverage available engineering talent. Self-motivated, forward thinking mindset, solution-focused, clear communicator, decision maker and problem solver.      Skills          QA Engineering software expertise - Design, Estimate, Execute, Maintain and Document.  Technical communication skills - Bug Triage, reporting, technical reviews, Root cause analysis  Automation tools - Design and Implement  Collaborating with stakeholders - Roadmap, Managing releases, Demos, Risk mitigation planning,      Organization and Time management - resource planning  Leadership - Strategic Planning, Team building, Conflict resolution, Training & Development, mentoring  Behavioral skills - Forward-thinking mindset, Detail-oriented, Multitasking abilities, Flexible & Adaptable            Work History      QA Engineering Manager  ,     01/2016   to    Current      Company Name    ‚Äì    City  ,   State        20+ EMV certs in calendar year with team of 2+ cert Analysts.  Managed fast paced project delivery from QA for time sensitive and key projects for company.  Collis tool (BTT) automation using Python to reduce EMV test cases execution time to 1 week for all brands, thus completing any EMV certification within 3 months.  Design test automation using Katalon to for improved regression test coverage and reduce time to complete release cycles to less than 1 week.  Managed and Implemented spreadsheet based automation, that helped in improved test coverage and reduced production bug by 20% and rollbacks by 80%.  Performed resource and project trade off analysis to meet roadmap schedule, product life-cycle (PLC)/Software Dev Life-cycle (SDLC) and QA requirements, resulting in development of best practice models.  Reviewed project goals and objectives on monthly basis with project manager and design team.  Used critical thinking to break down problems, evaluate solutions and make decisions.  Managed team of 8 employees, overseeing hiring, training, and professional growth of employees.  4 promotions within team including 1 lead and 1 manager.         Software Certification Analyst  ,     04/2015   to   01/2016     Company Name    ‚Äì    City  ,   State        Instrumental in procuring 1st EMV certification within 6 months of joining.  Reduced overall EMV certification timeline from 1+ year to  Automation of EMV Certification and Transaction link application using spreadsheet based input.  Established myself as go to person for any QA issue within QA and Merchant Implementations team.  Created common test/tool strategy to supplement automation for regression and functional testing; reduced time to market.  Instrumental in doing POC on different test management tools (zypher, Jira, QA complete) to identify best suited for company needs(Jira).         Project Lead  ,     09/2005   to   04/2015     Company Name    ‚Äì    City  ,   State        Received core value awards - ‚ÄúSYNERGY‚Äù in 2009 for team building and ‚ÄúSMART‚Äù in 2012 for Individual performances.  Nominated for BRAVO award in First Data (2012 and 2014).  Automation improvement using PERL scripting.  Established involvement of frontend application into Change release management and helped to identify key issues during backend testing.  3 times achiever of ‚Äú0‚Äù issues in support queue as offshore lead.  Planned, executed and promoted total of 10+ releases in calendar year.  Produced quality standards, checklists, report templates and processes for same.  Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.         Education      Master of Computer Applications (MCA)  :   Computer Applications, Software Engineering, Databases, Networking, and Operating Systems  ,   2005     Devi Ahilya University               Bachelors of Science  :   Electronics  ,   2002     Devi Ahilya University   -   City       Micro-processors, Databases, Networking, and Operating Systems        Certifications    Certified Scrum Master (CSM) ‚Äì Certificate code: 1221056, Expires May 2022
Certified Tester Foundation Level (CTFL) - Certificate code: 17-CTFL-02141-USA No Expiry
Agile Scrum Foundation - Certificate code: 2146592, No Expiry
Using Python for Automation ‚Äì LinkedIn, No Expiry
Python: XML, JSON, and the Web ‚Äì LinkedIn, No Expiry
SQL for Testers ‚Äì LinkedIn, No Expiry      Technical Skills     ¬∑  Test Methodologies:  Regression Testing, Black box testing, Sanity testing, boundary analysis, requirement analysis (Static testing), Performance Testing, system integration testing, functional testing, manual testing.  ¬∑  Test Artifacts:  Test Estimation, Test plan, Test coverage, Traceability matrix, bug tracking, automation design, Test scenario engineering  ¬∑  Programming Tools:  Python, Katalon studio, XLS data input, UNIX Shell/PERL scripting, Groovy, REST, JSON, XML, ISO 8583, EMV tags, TCP, HTTP, POSTMAN, curl-siege, Jmeter, COBOL, JCL, CICS, Postman,  ¬∑  Operating Systems:  Unix-AIX, Unix-Solaris, Linux, Windows, IBM-AIX  ¬∑  Virtual Systems:  VMWare, VSphere, Proxmox,  ¬∑  Payment terminals:  VeriFone, Ingenico, Equinox, PAX and Innowi, Key Management, KPI, DUKPT, Key Injection, KEK  ¬∑  Version Control Tools:  Git-bash, Git-stash, Git-lab, TorquiseSVN, SourceTree, VSS  ¬∑  Database and Tools:  Oracle 11g, Oracle 12c, PostgreSQL, MongoDB, PGAdmin 4, SQL Developer, SQL management studio, Toad, DB2  ¬∑  Project Management:  Confluence, Jira, Microsoft Office Suite, Bugzilla, redmine, HP Quality center  ¬∑  Project Management Methodologies: Agile, Scrum, Waterfall, Iterative,  ¬∑  Talent Management tools:  HireRight, iCIMS  ¬∑  POS Systems:  Micros, Restaurant Manager, Symphony, positouch, broadPOS  ¬∑  EMV Systems : BTT (UL), ICCVerify, VCMS, VTS, Astrex, Discover RCT, ATS, MAS, MDFS, ACI-Interchange, ACI-PRM, ACI-ADM, TSYS CertifyNow, FirstData CertPro and more.    "
ENGINEERING,"         DIRECTOR OF ENGINEERING           Experience      Director of Engineering  ,     01/2014   to   01/2016     Company Name          Familiar and complies with the hotels mission and standards in performing
maintenance activities.  Repairs wide variety of kitchen and refrigeration equipment such as walk-in freezers,
industrial-sized steam cookers, refrigerators, ice machines, washers, ovens, dryers,
dishwashers, and water.  Troubleshooting and repair all models of commercial laundry equipment that we
operate.  Has the ability to read & interpret technical information (engineering, mechanical,
electrical).  Maximize maintenance team potential with a balanced focus on operations, guests,
employee, and owner's satisfaction.  Represents the engineering department during the daily HOD morning meetings.  Priorities, plan, schedule assign and supervise the engineering department staff.  Oversee the maintenance tasks, work orders and special projects ensuring timely and
accurate completion.  Respond to guest's maintenance needs promptly and ensure guests receive
professional, efficient prompt and courteous service to hotel standards.  Maintain the physical appearance and operational efficiency of the hotel including
physical.  Mechanical, electrical, plumbing etc.  Installation & maintenance of all equipment related to HVAC, Water treatment, Fire
Safety etc.  Perform daily and weekly property document inspections.  Ensure property, grounds, physical plant, and work areas are maintained to standard
and that all safety equipment and conditions are to code.  Establish and maintain department equipment and supply inventory levels
appropriate to property requirements.  Provide training to staff on supplies, inventory, maintenance and ordering procedures.  Train engineering department staff on correct maintenance procedures and assists in
repairs as needed.  Maintain, monitor, and test hotel's emergency and security systems, features like Fire
Alarm, CCTV, baggage scanners etc.  Double Tree Suites by Hilton, Chief Engineer & Security.  Supervising, consulting on, and troubleshooting complex electrical equipment issues
Determining the cause of control and power system failures and taking the necessary
corrective action.  Install, repair, and maintain electrical and air conduction system.  Supervising and consulting on complex installations and repair projects Monitoring
and evaluating work productivity Monitoring and evaluating equipment operation
and energy efficiency Overseeing other vendors and contractors and serving as their
technical point of contact Monitoring any changes in the National Electric Code and
identifying training requirements for subordinates Supervising subordinate employees -
includes coaching, counseling, training, and evaluating Budget: Estimated
expenditure on staff salaries and allowance, maintenance contracts, training,
purchase of equipment, materials, tools, instrument, and furniture.  Manpower Planning: - Estimating required technical manpower coordinating with
personnel department to recruit additional manpower required.  Drafting, finalizing, and implementing maintenance schedule through system of
complaint registers and work orders.  Processing of bills: - include bills for water, electricity, fuels etc.  Coordinating, supervision and inspecting vacant room.  Record keeping, parts ordering, purchase order, inventory, payroll and job
assignments and dispatch.  Rotate as Manager on duty.         Director of Engineer  ,     01/1993   to   01/2010      Atlantis Paradise Island
Responsible for the day-to-day operations of the engineering, core responsibility of the
leadership and guidance.  Included ten Kitchens, & fourteen Restaurants, select, develop, and retain protected
class employees.  Evaluates safe work practices in job performance reviews.  Maintains the care and use of supplies, equipment, etc., and performs regular
inspections of resident areas and rooms for sanitation, order, safety, and proper
performance of assigned duties.  Performs regular inspections of resident, ancillary, and common areas for sanitation,
order, safety, and comfortable environment.  Assures that engineering staff always follows established safety regulations in the use of
equipment and supplies.  Inspects storage rooms, utility, and janitorial closet, etc., for upkeep and supply
control.  Requisitions all supplies and equipment and maintains adequate inventory levels to
provide a clean, safe, and comfortable environment.  400 hundred guest rooms, painting, carpentry, electrical repair / service, Air
conditions, Locksmith, four pools 3 spas, two commercial laundries service / repair,
purchasing, storeroom supplies, landscaping, sewerage plant service / repair, 8 Boilers
service / repair, 4 chillers service / pm, 4 generator ' service / pm, Engineering budget,
capital budget 5 million dollars, renovate rooms & equipment's, engineering staff
training, safety training with all employee, 8 supervisors, and 55 line staff, all the utility
on Paradise Island include roads repairs, baggage handling systems, runway
maintenance, airfield lights and a 7 cabins yacht.         CurrentChief Engineer  ,     01/2016        Continental Luxury Property Management
Evaluates electrical systems, products, components, applying knowledge of
electricity and materials.  Install, repair, and maintain electrical and air conduction system.  Provide mentorship to maintenance staff by advising on safety procedure.  Develops and maintain positive customer relationship, helping to contribute to
company's star rating.  Evaluate generator load for whole house.         Work History      CurrentChief Engineer  ,   01/2016        Continental Luxury Property Management
Evaluates electrical systems, products, components, applying knowledge of
electricity and materials.  Install, repair, and maintain electrical and air conduction system.  Provide mentorship to maintenance staff by advising on safety procedure.  Develops and maintain positive customer relationship, helping to contribute to
company's star rating.  Evaluate generator load for whole house.         Director of Engineering  ,   01/2014   to   01/2016     Company Name          Familiar and complies with the hotels mission and standards in performing
maintenance activities.  Repairs wide variety of kitchen and refrigeration equipment such as walk-in freezers,
industrial-sized steam cookers, refrigerators, ice machines, washers, ovens, dryers,
dishwashers, and water.  Troubleshooting and repair all models of commercial laundry equipment that we
operate.  Has the ability to read & interpret technical information (engineering, mechanical,
electrical).  Maximize maintenance team potential with a balanced focus on operations, guests,
employee, and owner's satisfaction.  Represents the engineering department during the daily HOD morning meetings.  Priorities, plan, schedule assign and supervise the engineering department staff.  Oversee the maintenance tasks, work orders and special projects ensuring timely and
accurate completion.  Respond to guest's maintenance needs promptly and ensure guests receive
professional, efficient prompt and courteous service to hotel standards.  Maintain the physical appearance and operational efficiency of the hotel including
physical.  Mechanical, electrical, plumbing etc.  Installation & maintenance of all equipment related to HVAC, Water treatment, Fire
Safety etc.  Perform daily and weekly property document inspections.  Ensure property, grounds, physical plant, and work areas are maintained to standard
and that all safety equipment and conditions are to code.  Establish and maintain department equipment and supply inventory levels
appropriate to property requirements.  Provide training to staff on supplies, inventory, maintenance and ordering procedures.  Train engineering department staff on correct maintenance procedures and assists in
repairs as needed.  Maintain, monitor, and test hotel's emergency and security systems, features like Fire
Alarm, CCTV, baggage scanners etc.  Double Tree Suites by Hilton, Chief Engineer & Security.  Supervising, consulting on, and troubleshooting complex electrical equipment issues
Determining the cause of control and power system failures and taking the necessary
corrective action.  Install, repair, and maintain electrical and air conduction system.  Supervising and consulting on complex installations and repair projects Monitoring
and evaluating work productivity Monitoring and evaluating equipment operation
and energy efficiency Overseeing other vendors and contractors and serving as their
technical point of contact Monitoring any changes in the National Electric Code and
identifying training requirements for subordinates Supervising subordinate employees -
includes coaching, counseling, training, and evaluating Budget: Estimated
expenditure on staff salaries and allowance, maintenance contracts, training,
purchase of equipment, materials, tools, instrument, and furniture.  Manpower Planning: - Estimating required technical manpower coordinating with
personnel department to recruit additional manpower required.  Drafting, finalizing, and implementing maintenance schedule through system of
complaint registers and work orders.  Processing of bills: - include bills for water, electricity, fuels etc.  Coordinating, supervision and inspecting vacant room.  Record keeping, parts ordering, purchase order, inventory, payroll and job
assignments and dispatch.  Rotate as Manager on duty.         Director of Engineer  ,   01/1993   to   01/2010      Atlantis Paradise Island
Responsible for the day-to-day operations of the engineering, core responsibility of the
leadership and guidance.  Included ten Kitchens, & fourteen Restaurants, select, develop, and retain protected
class employees.  Evaluates safe work practices in job performance reviews.  Maintains the care and use of supplies, equipment, etc., and performs regular
inspections of resident areas and rooms for sanitation, order, safety, and proper
performance of assigned duties.  Performs regular inspections of resident, ancillary, and common areas for sanitation,
order, safety, and comfortable environment.  Assures that engineering staff always follows established safety regulations in the use of
equipment and supplies.  Inspects storage rooms, utility, and janitorial closet, etc., for upkeep and supply
control.  Requisitions all supplies and equipment and maintains adequate inventory levels to
provide a clean, safe, and comfortable environment.  400 hundred guest rooms, painting, carpentry, electrical repair / service, Air
conditions, Locksmith, four pools 3 spas, two commercial laundries service / repair,
purchasing, storeroom supplies, landscaping, sewerage plant service / repair, 8 Boilers
service / repair, 4 chillers service / pm, 4 generator ' service / pm, Engineering budget,
capital budget 5 million dollars, renovate rooms & equipment's, engineering staff
training, safety training with all employee, 8 supervisors, and 55 line staff, all the utility
on Paradise Island include roads repairs, baggage handling systems, runway
maintenance, airfield lights and a 7 cabins yacht.         Education      Jan 2014Penn Foster school, course Revisions for the:
national Electrical code, loads, Service, and Over current Protection. Mainstream
Engineering Corporation, EPA Section 608 Type Universal Certification. Mold Awareness
& Inspection, Certificate  :     01/1993     Central Piedmont College   -   City  ,   State    Assemble, install, test, and maintain electrical or electronic wiring, equipment,
appliances.
Diagnose malfunctioning systems, apparatus, and components, using test equipment
and hand tools.
Connect wires to circuit breakers, transformers, or other components.
Inspect electrical systems, equipment.       Associate Degree       Course consisted of, electrical, electrical code, commercial & resident wiring, Physics,
calculation, automatic controls, electrical schematic, reading wiring diagrams, reading
blueprint, industrial electronic & electrical, installing generators & sizing, wiring single and 3
phase, havoc troubleshooting, first aid skills, direct & alternating current, communication
skills.       ECM Maintenance, Certificate Orlando FL. Course consisted of Electrical codes update
from the code book, theory, safety standards, understanding fire alarm systems &
installation. Florida Solar Energy School, Cocoa FL Certificate. Course consisted of
Analysis site, designing system & installing. Ashworth College, Norcross GA Certificate       Course consisted of theory, general principles of refrigeration, fundamental factor,
mathematics for technicians, temperature & pressure, refrigeration cycle, Refrigerant
recovery & recycling, troubleshooting refrigerant problemsRitz Carlton Hotel, Training
Management course, CA.Training consisted of customer services skills, listen &
understanding customer, problem-soling skills, leadership skills, communication skills,
maintain calm regardless of customer's attitudes.       Summary    Objective: To successfully implement my communication and engineering skills into a
strong and growing company. Qualification: Self-motivated; able to work independently
and as a team member to meet operational deadlines. Function well in high pressure
atmosphere. Adapt easily to new concepts and responsibilities. Developed interpersonal
skills having dealt with a diversity of professionals and clients
Electrical Resident and Commercial Laundry Equipment
Kitchen Equipment Air Condition
Plumbing Electrical Motor Control
Outstanding Customer Service Troubleshooting & Diagnostics
Electrical & Mechanical Repairs Preventive Maintenance      Interests    Maintenance included Kitchens, & Restaurants, 200 guest rooms, painting, carpentry,
electrical repair / service, Air conditions, Locksmith, 1r pools, commercial laundries
service / repair, purchasing, storeroom supplies, landscaping, sewerage plant service
/ repair, 2 Boilers service / repair, service / pm, 500 amp generator ' service / pm,
Engineering budget, capital budget 150000 dollars, renovate rooms & equipment's,
engineering & housekeeping staff training, safety one kitchen and two restaurants,
one laundry, landscaping, pool, 18 hole Golf Course.      Highlights          Book, Repairs  Budget 5, Safety  Budget, Scanners  Carpentry, Staff  Coaching, Training  Communication skills, Supervision  Communication, Supervising  Skills, Test equipment  CA, Troubleshooting  Consulting, Type  Contracts, Wiring  Counseling  Customer services  Designing  Drafting  Engineer  Estimating  Features      First aid  Focus  Hand tools  HVAC  Inventory  Leadership skills  Leadership  Materials  Mathematics  Mechanical  Meetings  Painting  Payroll  Performance reviews  Personnel  Physics  Plumbing  Property Management  Purchasing  Read  Reading  Record keeping            Skills     Book, budget 5, Budget, carpentry, coaching, communication skills, communication  Skills, CA, consulting, contracts, counseling, customer services, designing, Drafting, Engineer, Estimating, features, first aid, focus, hand tools, HVAC, inventory, leadership skills, leadership, materials, mathematics, Mechanical, meetings, painting, payroll, performance reviews, personnel, Physics, plumbing, Property Management, purchasing, read, reading, Record keeping, Repairs, Safety, scanners, staff  Training, supervision, Supervising, test equipment, Troubleshooting, Type, wiring    "
ENGINEERING,"         ENGINEERING PLANNING MANAGER           Experience      Engineering Planning Manager    May 2015   to   August 2017     Company Name   Ôºç   City  ,   State      Company manufactures ankle monitoring systems.  Maintain inventory.  Maintain Manufacturing Orders issues and receipts.          Senior Manufacturing Project Engineer    May 1996   to   March 2015     Company Name   Ôºç   City  ,   State      Company (OEM and CMS) manufactures PCB's, DH tools and electronics, box builds, etc.  Supervise Planning Departments.  This involved reviewing orders, monitoring shortages and reviewing work order reports for any discrepancies, which resulted in reducing delivery times to the customer.  Coordinate with purchasing for proper scheduling of component parts from drawings and bills of material.  Results were a faster turnaround times to the customer.  Resolve customer issues involving deliveries, both in plant and at the customers' location.  Results were improved customer relations.  Translate customer documentation into our planning system for accurate processing.  Implement a paperless document, and capacity/demand system, that resulted in faster turnaround.  Train employees in MRP software, capacity/demand, and a paperless manufacturing system.  Results were improved product quality and shipment improvements.          Production Planner    June 1995   to   May 1996     Company Name   Ôºç   City  ,   State      Company (OEM) manufactures engine panels and gauges.  Determine labor requirements for meeting production schedule and improving deliveries.  Determine ship dates, order and maintain inventories, and schedule work through the department.  Results were lower inventories and improved deliveries.          Production Manager    July 1994   to   June 1995     Company Name   Ôºç   City  ,   State      Company (OEM) manufactures battery and cell research equipment.  Determine the production schedule and material/ labor requirements.  Responsibilities included planning, purchasing, engineering, production engineering, shipping/receiving, drafting, and developing outside vendors.          Department Supervisor/Planner    December 1992   to   July 1994     Company Name   Ôºç   City  ,   State      Company (OEM) manufactures engine panels and gauges.  Determine labor requirements for production schedule.  Results include lower costs.  Plan ship dates, order and maintain inventories, and schedule work through the department.  Improvements in customers' costs were seen.  Manage order ship dates for customers.  Improved overall shipments.          Production Supervisor    January 1988   to   January 1992     Company Name   Ôºç   City  ,   State      Company (OEM) manufactured pcb's and test equipment.  Supervisor for high volume printed wiring board assemblies.  Plan work schedule for department to improve shipments.  Manage people, and process, to ensure a continuous flow of product through the operation.  Results were faster shipments and improved costs.          Manufacturing Engineer    January 1981   to   January 1988     Company Name   Ôºç   City  ,   State      Company (OEM) manufactures Variable Speed Drives.  Plan products for the division.  Implemented procedures that improved shipments.  Manufacturing engineer for variable speed drives.  Includes testing, assembly of parts, designing BOM's, router's, special instructions and installation.  This help improve manufacturing output.  Liaison between engineering, manufacturing, and field service in resolving, and improving, manufacturing.  Promoted to various positions from inventory control, production control supervisor, and production supervisor.          Education      Bachelor of Business Administration   :     1996    Langston University   Ôºç   City  ,   State      Magna Cum Laude GPA: 3.5        Summary    Seeking a long term position.  Supervise/manage planning departments for 10 years and improvements were seen in production rates and shipments.  Manage/supervise estimating and quoting departments and reduced costs.  Experience in reviewing documentation such as BOM's, routings, SOP's, routings, and change management, which led to reduced costs and improved deliveries.  Implement a demand/capacity system and electronic work instruction system, which led to faster shipments to the customer.  Experience includes ISO, Lean, Six Sigma, and APICS environments.  MRP/ ERP systems include WDS, Syteline, Microsoft Great Plains, and others.      Certifications    SharePoint   (Advanced)	Adobe Acrobat          (Advanced) MRP/ERP    (Advanced)	Altium/Protel          (Intermediate) Excel          (Advanced)	AutoCAD          (User) Word          (Intermediate)	CompliantPro          (Advanced) PowerPoint  (Intermediate)	Shop Floor Control          (Advanced) Access          (User)		Polydyne Quote Software  (Intermediate) Windows      (Advanced)	WDS MRP Software          (Advanced) Outlook        (Advanced)	Syteline MRP Software      (Intermediate) Project	        (Intermediate)	MS Great Plains	     (Intermediate)       Skills    Adobe Acrobat, AutoCAD, CMS, customer relations, delivery, designing, documentation, drafting, electronics, Train employees, ERP, Great Plains, Maintain inventory, inventory control, Manufacturing engineer, Access, Excel, Outlook, PowerPoint, SharePoint, Windows, Word, MRP, Protel, purchasing, quality, receiving, research, router, scheduling, shipping, Supervisor, test equipment, wiring   "
ENGINEERING,"         ENGINEERING BUSINESS UNIT LEADER       Summary    I am seeking a position within a Maintenance/Engineering department. I have completed a Bachelor of Science degree in Engineering Technology with a concentration in Computer Engineering and a minor in Computer Science from Middle Tennessee State University. I feel that I am a great candidate to be employed in technical role due my education and experience with ArcelorMittal and PepsiCo. Course work for my degree included instrumentation controls and engineering economy, which is beneficial for technical manufacturing positions overseeing capital spend. Instrumentation controls class work show the design of electrical, hydraulic and pneumatic systems and other associated equipment that work in relation to one another. Engineering Economy provided me with the concepts of OEE, supply chain, and project cost effectiveness. I was able to use my education and gain experience with ArcelorMittal as an Operations Technician. As an Operations Technician, I was responsible for the OEE of automated weld cells. To ensure productivity, I reviewed faults in PLC programming, Fanuc Robot programming, or mechanically which required my problem solving abilities. I was required to understand CAD drawings and wiring schematics to troubleshoot and install components on the line, in which one has to have great analytical skills to accomplish. In my most recent experience with Frito Lay, I have gained experience through the Project Engineer & Maintenance/Engineering Business Unit Leader positions. The Project Engineer role required me to have excellent verbal and written communication skills. While holding this position I worked extensively with all departments within the facility on their requests to improve safety, quality & efficiencies. I was the technical point of contact between Frito Lay department leaders & vendors/ integrators. This role required my organization and planning skills to be at the highest level for projects to be implemented with minimum distribution to the supply chain. I currently hold the position of Maintenance/Engineering Business Unit Leader.  This role includes maintaining & improving line OEE and doing so within the limitation of a parts, labor and capital budget. My team and I review daily reports by production supervisors to solve issues ranging from an immediate daily fix or prepping the work for the next preventive maintenance schedule.  I am responsible for developing the skills of 34 mechanics, two admins and three shift supervisors by providing feedback on a one to one basis. Also, I am responsible for training mechanics to ensure work was being performed safely by OSHA standards and ensure a quality product was being produced to Frito and Federal/State Regulatory Laws. Frito Lay developed my leadership skills requiring me to engage and develop personnel to meet KPIs. My college career at MTSU, along with my vocation at ArcelorMittal and Frito Lay has provided me with great experience. My experience would make me a great candidate for this position at your facility. Thank you for taking the time to look at my resume and considering my request. Sincerely, Aaron Lovely Engineering Maintenance manager, who is a self-motivated, passionate individual with excellent decision-making skills, is seeking a technical position within an engineering team. Courses for an Engineering Technology degree require the ability to learn electrical and mechanical systems. Successfully put my education to use and expanded my learning in the electrical and mechanical field with my profession at ArcelorMittal and PepsiCo Frito Lay Division. Strengths include communication, team work, problem solving skills, and leadership.         Experience      Engineering Business Unit Leader     Jan 2015   to   Current      Company Name   Ôºç   City  ,   State     Increased OEE performance from 13th rank to 4th in company by developing crewing models and using best practices with computer management maintenance system.  Managed yearly labor budget of $3.1Million and parts budget of $2.4Million successfully achieved a goal of $1 better to plan.  Executed $1.2Million of productivity projects through automation, efficiency improvements & headcount reductions.         Project Engineer     Jan 2013   to   Jan 2015      Company Name         Managed yearly site capital budget of $825 Thousand in site projects of asset improvements.  Awarded Productivity award for successfully installing five robot cells.  Developed teamwork so that projects are completed on schedule.         Operations Technician     Jan 2011   to   Jan 2013        City  ,   State     Contributed to a consistent line OEE of 85%.  Made safety solutions that supported the plant to ""Zero time off due to injury YTD"".  Awarded 86% of possible bonus due to meeting yearly KPIs.         Education and Training      Bachelor of Sciences  ,   Engineering Technology Computer Engineering Computer Science    Middle Tennessee State University   Ôºç   City  ,   State     Engineering Technology Computer Engineering Computer Science AutoCAD, Electrical Circuit Analysis, Programmable Logic Controllers, Electrical Mechanical Systems, Instrumentation and Controls, Industrial Electricity, Engineering Economy, Visual Basics, C++, Technical Grammar       Skills    AutoCAD, C++, Visual Basics     "
ENGINEERING,"         SENIOR ENGINEERING PROGRAM MANAGER         Summary     Accomplished senior program management professional with a successful broad-based career defining and guiding the
implementation of industry best practices, standards, processes, and tools to strengthen organizations and drive
competitive growth. Extensive expertise in leading and delivering cross-functional transformational solutions.
Demonstrated knowledge of project life cycle methodologies with experience in developing and implementing
leading-edge strategies for large-scale enterprise initiatives. Proven ability to navigate complex situations while
prudently mitigating risks, identifying value creation opportunities, and building strategic partners.        Skills









								Program Management  Portfolio   Management  Process Analysis  Solution Design  Enterprise   Software¬†  Systems Integration      Data Management  Product Excellence  Agile Methodology  People Development  Leadership Development  Coaching/Mentoring            Professional Experience      Company Name    City  ,   State    Senior Engineering Program Manager   02/2011   to   04/2017          Accomplishments:   Managed mission critical project initiatives to support the¬†Corporate Finance Organization     Developed strategy and led effort to evaluate the upgrade of the Oracle EBusiness
          Suite of Applications to Release 12. Highly complex ecosystem with over 70 countries, 100 boundary systems, and 3000 customizations    Built and led project team through the assessment and proof of concept required to build business case
          and secure funding for project.  Defined program governance structure and staffed program¬†  Developed several presentations to executive leadership in Finance, Supply Chain, and Engineering to secure buy in and funding        Accomplishments:   Led various initiatives to improve operational effectiveness/efficiencies for a portfolio of over 60 projects    Championed Product Excellence (PE) initiative for the Finance IT organization and drove effort to define, monitor and score PE goals  Partnered with the Finance Business, defined, and implemented a governance processes to manage stakeholder alignment. Defined and managed key system risks¬†  Defined project portfolio metrics for over 60 key projects, drove effort to optimize investments, and aligned initiatives with business priorities   ‚Äã   Accomplishments:     Managed several mission critical product development efforts to support the¬†People Operations Organization (HR)     Managed relationships and collaborated with business owners to develop world class technology solutions in the following process areas: Performance Management, Benefits/Compensation Management, Learning and People Development, and HR Operations  Built a high-performing BI/Data Warehousing team to provide unified reporting solutions to enable HR the ability to gain insights to optimize business goals  Launched a global, custom Total Rewards application to 35 countries and managed the project team¬†  Defined and managed a cross-organizational effort to assess and design a more robust integration architecture for over 60 boundary systems     ‚Äã         Company Name    City  ,   State    Founder/Principal Consultant   03/1998   to   01/2011      Provided consulting services to several Fortune 500 organizations to solve complex challenges, including enterprise systems implementations, process improvements, application development, and release management all within complex, global environments.  Key clients included Google, Cisco, Arbonne International, 24 Hour Fitness, Symantec, Critical Path, Fujitsu Computer Products of America, Etec Systems, and Disney.      Accomplishments:    Managed implementation projects for critical Financial and CRM applications ranging from Oracle, Salesforce, and custom applications.  Planned and managed execution of cross-organizational effort (Business, Engineering, Infrastructure, and Hardware) to relocate over 70 servers supporting key corporate finance business applications  Developed a quality assurance strategy for the implementation of a Customer Advocacy on-line service contract portal to improve company interactions with suppliers, partners, distributors, and customers.  Defined QA strategy and managed execution by 25 leads across multiple functional areas - Quoting, Ordering, Registering, Renewing, and Service Contract Management  Managed the stabilization phase of an ERP implementation for Contracts Processing, Billing, and Member Services for over 300 fitness centers  Developed Oracle training strategy and delivered training to business users on Finance, Manufacturing, and Supply Chain modules          Company Name    City  ,   State    Senior Manager   06/1993   to   03/1998      Provided consulting services to several Fortune 500 organizations to solve complex business challenges, including enterprise systems implementations, process improvements, application development, and release management all within complex, global environments.  Key clients included Disney, Glenayre Electronics, Quantum Corporation, and Western Staff Services.¬†    Accomplishments:    Managed resources, costs, schedules and drove end-to-end delivery of global world-class technology solutions at client organizations  Developed and presented successful proposals for several business development efforts to prospective clients  Coached and mentored consultants for leadership development  Led the Demand Management Center Of Excellence for the Oracle Practice to develop best practices and promote knowledge sharing for client engagements          Adjunct Professor      ¬†Claremont Graduate University, Claremont, CA    Designed and Co-Facilitated a new transdisciplinary course ""The Art & Science of Computational Thinking for Industry"" for Masters and PhD students. ¬†(Fall 2014 - Fall 2016)    ¬†Mount St. Mary's University, Los Angeles, CA    Instructor at Mount St.Mary's University - Taught programming language courses to undergraduate students in the Computer Science Department.This included advanced courses for honor students and introductory programming courses for non-computer science majors. (1987 - 1988)   ‚Äã‚Äã       Education      Ph.D.  :  Computer informations Systems and Technology    Claremont Graduate University  ,   City  ,   State              Master of Science  :  Computer Information Systems and Technology    Claremont Graduate University  ,   City  ,   State              Bachelor of Arts  :  Business Administration    Mount St. Mary's University  ,   City  ,   State           ‚Äã         Certifications      Myers-Briggs Certified Practitioner, Feb 2017  Certified Professional Co-Active Coach, Mar 2017 - Mar 2018             Publications       Doctoral Dissertation : ""An Examination of the Role of IT Governance, Interorganizational Collaborations, and Interorganizational
       Learning in ERP Implementations""   AMCIS Conference Proceedings : ""Examining the Role of IT Governance in the ERP Post-Implementation Phase""   OAUG Conference Proceedings : ""Redesigning the Order Fulfillment Process in Order to Realize the Benefits of an Oracle ERP Implementation        Professional Affiliations       Industry Advisory Board Member, Drucker School of Management - 2015 to Present         "
ENGINEERING,"         FACILITIES ENGINEERING MANAGER       Professional Summary    Provide leadership to developing engineering standards and ensure projects executed meet safety, functional, reliability, budget and schedule goals for capital projects.
     Liaise with upper level management and engineering daily to resolve technical and/or operational issues. Continuous, efficient and reliable operation using selected KPI's. Lead the efforts in specifying and selecting materials and component parts and collaborate with our global organization to select and evaluate vendors, taking advantage of vendor expertise to incorporate into designs, improving quality and reducing costs.
    Manage to continue successful operations throughout the account. Develop a matrix to gather various utility expenditures and work to reduce annual costs. Support key operations and business initiatives for operations, design, and facilities planning. Provide deep technical expertise to the infrastructure group in the following areas: Building operations, Data Center, Capacity Planning, power management, HVAC operation and management, fire/water/smoke detection, power monitoring, preventative and corrective maintenance, asset management, and historic preservation.
Develop site solutions in support of various key infrastructure and business needs. Work to help develop overall solutions for business projects spanning multiple disciplines and departments. Prepare documentation including: engineering designs, inventory asset management, physical view metrics, and performance reporting, to work directly with internal and external Site engineers, to create facilities and site designs for new projects and upgrades. Plan and coordinate the implementation for new projects. Negotiate Pricing directly with vendors and providers. Manage outsource hosting supplier relationship. Take responsibility for capital budgeting, spending, and procurement tracking of all build activities. Project ROI data, and lead cross-organizational teams as needed.        Experience     01/2008   to   Current     Facilities Engineering Manager    Company Name   Ôºç   City  ,   State      Provide engineering and Facility management supervision to the Facilities Organization to ensure continuous operations of facilities related systems including HVAC, Electrical systems, Security Systems, Data Center, Vacuum and others as needed.  Manage and operate within a 20 million annual budget.  Working within the corporate organization and several depts., such as legal, real estate, and procurement, on the development and execution of contracts to ensure 100% compliance within MSA's for ownership and clients.  Ensure a safe and compliant work place, knowledge and adherence to applicable standards and regulations.  Manage daily maintenance and building systems operational activities for the facility.  Ensure maintenance repairs are conducted in a timely manner.  Manage contractors and employees involved in conducting maintenance work.  Manage EHS and Safety Committee to ensure that the facility is a safe work place.  Conduct meetings to review the building environment and conditions periodically to ensure that conditions are compliant with building and fire codes.  Test the function of safety systems periodically, Ensure that all operates in Accordance and Compliance to Requisite Regulating Bodies to include: NFPA, NEC, OSHA, EPA, Corporate, and Divisional procedures.  Provide lead design, project management and technical support for all engineering changes or modifications performed on the building.  Leading and coordinating with internal customers & project teams.  Effectively communicating with site management Formulating strategic project and operating plans and issuing pertinent reports.  Management and coordination of all phases of work including the work of outside consultants, suppliers, and contractors.  Track performance to budget monthly Issue facility operation related purchase orders.  Approve facility related work invoices.  Develop strategic plans for cost reduction and optimization.  Demonstrate excellent project management skills.  Highly computer literate in various database software programs.  Excellent interpersonal and team working skills combined with good written communication skills.  Technical and working knowledge of facility design & safety standards.  OSHA, NFPA, IBC, NEC codes.         07/2007   to   12/2007     Field Engineering Supervisor    Company Name   Ôºç   City  ,   State      Responsible for the overall installation and commissioning of plant production/process machinery and systems.  Duties include installing, troubleshooting, repairing, electrical and PLC, CPU's on monorail systems for the laundry/linen industry..  Experienced with PLC programming and a wide variety of controls and equipment automation.         10/2001   to   05/2007     Chief Plant Engineer    Company Name   Ôºç   City  ,   State            Chief Plant Maintenance Manager      in charge of maintenance, overseeing all plant processes, building, and production equipment.  Responsible for the operation and maintenance of a high pressure steam plant and all auxiliary equipment.  Responsible for the operation and maintenance of an industrial wastewater plant and associated systems.  Project manager during a vital system upgrade that led to an annual savings of over $350,000 per year.  Safety committee leader, directly responsible for the training and implementation of lock-out Tag-out, fork truck safety, and all general plant operations.  Highly experienced with pneumatics, hydraulics, electrical, PLC, automation, HVACR.  Plumbing, welding and fabrication, and mechanical repair.         11/1999   to   08/2001     Nuclear Inspector    Company Name   Ôºç   City  ,   State      Worked in a fabrication and machine shop as a Nuclear Quality Assurance Inspector..  Certified non-destructive testing, such as vacuum and helium leak testing, ultrasonic weld flaw detection, radiography, visual and dimensional inspection..  Directly responsible for the final preparation of all quality documentation.  Documentation standards such as ASME code, Mil spec, and codes governed by the Nuclear Regulatory Commission.  A team leader responsible for the completion of over 30 nuclear waste storage containers currently in use in most power plants.         01/1996   to   10/1999     Submariner    Company Name   Ôºç   City  ,   State      Machinists mate onboard the USS Philadelphia.  Trained as an EMT and firefighter.  Duties included the overall operation and maintenance of various ships systems, such as the Nuclear Power Propulsion system..  The first, in the 30 year history of the ship, to be awarded the Navy Achievement medal as a Jr.  ranking Fireman; medal was awarded for outstanding leadership and knowledge of all the ship's systems.          Education          Professional
Certified Energy Manager
Leed Green associate              Skills    automation, budget, interpersonal, computer literate, contracts, cost reduction, CPU's, clients, database software, Documentation, Electrical systems, Energy Manager, Facility management, HVAC, hydraulics, inspection, Inspector, laundry, leadership, team leader, legal, machinery, mechanical, meetings, MSA, Navy, NEC, optimization, PLC programming, PLC, Plumbing, processes, procurement, project management, quality, Quality Assurance, radiography, real estate, repairs, repairing, Safety, strategic, strategic plans, supervision, technical support, troubleshooting, upgrade, weld, welding, written communication skills     "
ENGINEERING,"         SOFTWARE ENGINEERING ANALYST         Skills        Programming Languages: C, SQL, Python, R, Tableau
   developer
 Tools: HP ALM Quality center, HP QTP, MS office, Trello- Project management tool, Streak CRM.            Accomplishments      Certifications: Coursera Introduction to interactive programming using Python,Rice University; Udemy certified SQL.        Experience     02/2017   to   07/2017     Software Engineering Analyst    Company Name   Ôºç   City  ,   State      Enactus chapter of Thapar University
    Founded project Soul of the clay as the team lead of Enactus to aid the artisans by up skilling them with modern day
       techniques, thereby increasing the income of these artisans by 150%.  Executed project Naritva, where I along with my team implemented a socio-economic business model in order to
       improve women sanitation in rural areas of India with motive to reduce diseases prevalent among rural women.  Executed project Jaivika to bolster farmers by setting up machinery to produce low cost manure from organic waste.  Student Alumni Interaction Cell - Administered alumni relations as a senior member in SAIC and held the responsibility of
   event management in cultural events.         12/2016   to   02/2017     Software Engineering Analyst      Project- Global Site System Services
    Delivered automation tools using HP Quick Test Professional and VB script to achieve 95 percent test coverage and
       increase the efficiency of process by 25 percent.         12/2015   to   11/2016     Associate Software Engineer      Project- Global Site System Services
    Worked as a part of quality assurance team for one of the leading Oil and Gas Company by functional testing in a
       simulation lab to assure the smooth functioning of 300 sites across the globe.  Communicated with a team of business analysts in order to understand the business scenarios and draft test scenarios for
       application testing.          Education and Training     Present           Syracuse University   Ôºç   City  ,   State             June 2015     B.E  :   Chemical Engineering    MS IM
 Thapar University   Ôºç   City    India    Chemical Engineering 6.7/10       May 2011           Delhi Public School          Secured 86.8 percent in Class XII: Mathematics: 96/100, Physics: 81/100, Chemistry: 89/100, English- 91/100        Interests    Econ Club - Coordinated events like Economics quiz, Virtual Stock Market, Life size monopoly in economics festival.        Skills    automation tools, business processes, C, Chemistry, CRM, client, English, event management, functional, HP, image, team lead, machinery, Mathematics, MS office, Oil, developer, Physics, Programming, progress, Project management, Python, QTP, Quick Test Professional, Quality, quality assurance, simulation, SQL, Tableau, VB script      Additional Information      AWARDS AND RECOGNITION
    Accenture Outstanding Performer Award.
    Awarded Certificate of appreciation by Enactus India to bring a change using entrepreneurial action.
    Awarded Certificate of appreciation by Thapar University to organize first economics festival of the University.  Econ Club - Coordinated events like Economics quiz, Virtual Stock Market, Life size monopoly in economics festival.     "
ENGINEERING,"         ENGINEERING PROJECT MANAGER         Summary    Eleven  years of experience in Analog, RF and Mixed Signal Layout Design at module and Chip levels for 180nm, 65nm, 45nm, 28nm TSMC, 14FF Samsung  foundry and 10nm Intel. Experienced in planning, tracking and executing tasks to meet desired deadlines.¬†      Skills          Aware of Analog Layout fundamentals like Device matching, shielding, Isolation, ESD, Latchup, Antenna, EM, DFM  Physical verification layout using tools like K2Ver, Hercules, Caliber, Assura  Used auto routers tools like ICCT, Chip
Assembly router, Aprisa, VSR on various blocks to reduce manual effort      Used post layout parasitic extraction tools  Used ¬†Nucleus (TI internal tool for ESD and Latchup),
SPIRE (TI internal
tool for EMIR analysis), Voltrace (TI internal tool for High voltage ¬†checks   Used data management tools like Synchronicity and IC
manage¬†             Relevant Experience      Current Company: Aricent Inc.  Client:  Intel USA
I am currently being trained in Genesys tool and 10nm Intel flow.  I am working on blocks like LDO to begin with.  Client:  Qualcomm Pvt Ltd India
 WTR-RX/TX SYNTH in 14FF (Samsung foundry) : Duration of project - 6 months
I managed a team of 6 who worked on WTR synth project done in 14FF Samsung foundry.  This is one of the most challenging tasks in my career, as this is the first RF task that I have worked in FF technologies.  To overcome the challenges I have undergone various FinFet related trainings to understand the process and its impact on layout.        Experience      Engineering Project Manager  ,   12/2012   to   06/2017    Company Name          I used Gantt chart to schedule the tasks for each individual.  I also used XL sheet to track the progress and issues on a more micro level.  These sheets certainly helped us to plan the next project much better.  WTR-RX/TX SYNTH in 28nm (TSMC) : Duration of project - 6 months
I lead a team of 4 which supported a project which was being done at Qualcomm USA.  My role in this project was to have regular discussion with US designers to understand their requirements, later communicate these requirements with my team and also track the deliverables.  I also handled some portion of the TOP level layout tasks.  I worked on blocks like HFVCO, Regulator, VCO Buffer and LPF during this project.  I used Gantt chart to schedule the tasks for each individual.  I also used XL sheet to track the progress and issues on a more micro level.  WTR QLNA Daisy Chain 180nm (TSMC) : Duration of project - 0.5 months
For this particular project I had regular discussions with the Packaging team to create the best Daisy Chain structures for a WLP CHIP which I had work on previously.  I also went through the entire process of Tape Out of this CHIP which included uploaded Tapeout related files to the database and reviewing the eJV sent to the FAB.  WTR QLNA Metal Variants Tapeout 180nm (TSMC) : Duration of project - 0.5 months
We needed metal variants for the QLNA chip which I previously worked on.  In design we leave scope for meal options which can be used to study certain features better during testing.  Here I worked on creating four chips with different metal variant options.  I also went through the entire process of Tape Out of this CHIP which included uploaded Tapeout related files to the database and reviewing the eJV sent to the FAB.  WTR QLNA in 180nm (TSMC) : Duration of project - 5 months
This was my first project in 180nm TSMC process.  In this project I mentored one other junior in my team who worked on MBIAS block while I worked in creating the LNA.  WTR RX BBF in 28nm (TSMC/UMC) : Duration of project - 4 months
I lead a team of 4 which supported a project which was being done at Qualcomm USA.  My role in this project was to have regular discussion with US designers to understand their requirements, later communicate these requirements with my team and also track the deliverables using Gantt chart and XL sheet.  I worked on the top level and few sub-blocks of BBF in this project.  WTR FBRX in 28nm (TSMC) : Duration of project - 4 months
This task was about working on FBRX module which was previously done.  There we few issues seen with this blocks performance in post silicon verifications.  My role in this task was to identify the IQ imbalance which caused performance issues and fix them.  I was able to meet the designers requirements in this task and was very much appreciated by him once the task was done.  WTR Low Band Low Noise Amplifier 28nm (TSMC) : Duration of project - 3 months
This is a Low Band LNA which operates between 860 - 900 Mhz frequencies.  Here layout constraints like coupling, inductance and symmetry were taken care while doing layout.  Majorly the input devices to which RF_IN signal were given extra care w.r.t coupling and symmetry.  WTR Mixer, Attenuator in 28nm (TSMC) : Duration of project - 10 months
This is the first project which I worked on in RF domain and I had a wonderful experience working on this project.  The blocks that I worked in this project were for a product chip and hence the amount of learning was tremendous in this project.  The blocks were ready on time with good quality.          Senior Analog Layout Engineer  ,   10/2011   to   12/2012    Company Name                Member of Technical Staff  ,   06/2006   to   09/2011    Company Name                Education and Training      Bachelor of Engineering  :  Electrical and Electronics  ,  2006    Visvesvaraya Technological University   Ôºç   City  ,     India    Electrical and Electronics          Skills    Cadence, Data management, database, debugging, features, IQ, layout, layout design, LINUX, meetings, mentor, Windows, migration, next, Operating Systems, Packaging, progress, project management, quality, Real Time, Router, Routers, Sun-Solaris   "
ENGINEERING,"         ENGINEERING TECHNICIAN II       Summary      My
goal is to become associated with a company where I can utilize my skills and
gain further experience while enhancing the company's productivity and reputation.        Highlights          Excellent communication techniques  Engineering standards expert  Complex problem solver  Advanced critical thinking  Microsoft Excel, Project and Visio  Engineering operational functions  Multidisciplinary exposure  Project management  Advanced engineering knowledge  Troubleshooting specialist  Initiative to work independently¬†      Strategic thinker  Quality inspection professional  Strong collaborative skills  Document management testing   Patient and diligent  MS Office proficiency  Google Documents  5S expert  Safety member¬†  Validation process specialist            Accomplishments     2006 - Global Engineering nominee for Back Side
Transfer/Lamination Technology.  2013 - Nominations, Global Engineering,¬†Gathering Rx laboratory HC data and finding global problem and giving solution for the US Rx labs.  2015¬† -¬† Global Engineering winner for PC Nidek
Tinting lenses to Support Sun Business.  2016 - Global Engineering Winner, Global Water Savings primarily on the Hard Coating Machines.       Experience      Engineering Technician II   02/2012   to   Current     Company Name   City  ,   State        Initiated statistical analysis project that resulted in sound recommendations adopted by entire RX Labs.     Spearheaded documentation of classified reports.     Managed numerous projects simultaneously that helped the company make good sales for the certain products.     Collaborated with engineers and project managers on Water Savings, Photo chromic and Nidek tiniting projects.     Supervision of the photo chromic production.   Maintained and managed network environment including troubleshooting, filing and archiving.     Prepared accurate specifications for photo chromic lenses production .       Developed and organized records and maintenance reports for increased efficiency.      Applied engineering principles to develop and operate Hard Coating and data processing systems.  Executed root cause analysis to improve yield and reliability.¬†¬†¬†¬†  Carefully organized, analyzed and prepared technical data reports to ensure proper workflow and productivity for the Rx labs.  Maintained safety by verifying compliance and assuring proper Global Engineering testing.  Produced and maintained accurate design documentation for HC, spin coat and photo-chromic processes.   Traveling to Rx laboratories inside and outside of US and work and leading in a pilot line environment.  Organizing pilots line activities and setting them up.  Training personnel as required.  Documenting and reporting on pilot line activities.           HMC HC Laboratory Assistant III   02/2005   to   02/2009     Company Name   City  ,   State       Working with engineers to establish coating formulations and processes for the HC Machines and Lamination Machines.  Responsibility for blending procedures, mixing, analyzing, and test coating formations utilizing commercial and R&D chemicals.  Setting up lamination (Back Side Transfer) machines thru the Rx labs.  Training the laboratory staff on the same, and giving technical support to the labs.  Performing and Documenting the industrialization of new products and processes for application of coating on Rx lenses.  Establishing and maintaining lens hard coating processes.  Documenting and reporting on project progress.  Analyzing the chemical properties of hard coatings.  Working Independently.          Hard Coating Technician   10/2003   to   02/2005     Company Name   City  ,   State       Working with the Supervisor, planing ¬†and scheduling the daily operations of the Dip/Dip process.  Insuring the proper training of all assigned personnel according to the latest SOP's and work instructions.  Performing a variety of more complex technical duties relating to the coating machine support; to include titration of all chemicals, machine troubleshooting (both electro-mechanical and chemical).  Planing and scheduling the daily operation of the Dip/Dip process, spin processes.  Communicating with incoming/outgoing tech for any specific problems or upcoming changes.  Performing machine maintenance and troubleshooting at start of shift, verifying that all levels are correct and the system is ready to run.  Maintaining an accurate process log book and make all necessary testings and adjustments and record results in the proper log.          Surfacing lab technician   01/2003   to   02/2003     Company Name   City  ,   State       Handling all types of ¬†lenses that travel through the Surfacing Department while following all applicable procedures in an Optical Laboratory setting.  Blocking of lenses for processing.  Final Inspection overall cosmetic appearance of Rx eye-wear.  Ensuring complete accuracy of specific Rx requirements.          Monogram Operator   06/1999   to   01/2003     Company Name   City  ,   State       Setup, operate and maintain various monogram sawing machines.          Education        ESOL   2010       Saint Petersburg College   City  ,   State  ,   USA       2009-2010 ESOL Program      4.00  GPA            Bachelor of Science  :   Engineering Managment   2020       Arizona State University   City  ,   State  ,   USA       BSE Engineering Management  Working towards my Bachelors degree with the
major GPA as 3.45  Expected to graduate spring
of 2020.          Associate of Science  :   ÔÇßChemical Technician   1993       1989-1993	Chemical and Textile School Sanski Most,YU   City  ,   State  ,   Yugoslavia       	Technician for the Production of Nonmetal and Construction Materials, ¬† ¬†IV Level-Chemical Engineering>   3.1 GPA            Trainings      Training	Certificate of competition, Resource Conservation and Recovery Act (RCRA)   Internal Auditor for engineering group.   Laboratory University Course   Efficient Communication Training   Global Engineering Customer Orientation Training¬†  Project Management Training 14h, How to Capture Customer Requirements & Develop Project Scope        Skills    Calibration, Chemical Engineering technician, documentation, Engineering Management, equipment inventory, inspection, ¬†Maintain inventory, Materials, processes, safety, SOP, staffing, Supervision, technical support, Technician, troubleshooting, validations.      Interests      Playing basketball, cooking, gardening, and spending time
with my children.      "
ENGINEERING,"         MECHANICAL ENGINEERING TUTOR       Summary    Driven and a self-motivated Mechanical Engineer with experience teaching Mechanical Engineering courses to undergraduate students. Seeking opportunities to use those concepts in the field of Construction and Management.      Highlights        Microsoft Office (Word, Excel, Power Point, Outlook), AutoCad,            Experience     September 2014   to   September 2015     Company Name    Mechanical Engineering Tutor        Subjects tutored- Mechanics, Probability and Statistics, MATLAB, Operations Research, Calculus.  Helped students understand the basic concepts of Physics and Calculus.         July 2013   to   April 2014     Company Name    Assistant Professor             August 2011   to   July 2012       Developed coursework and took lectures for 120 undergraduate students.  Subjects taught Heat and Mass Transfer, Strength of Materials.  Mentored a group of 4 undergraduate students for their final year project titled ""Generating Fuel from Algae"".  Faculty In-charge Mechanical Engineering students association (MESA) chapter.  President-Indian Society of Heating, Refrigeration and Air Conditioning Engineers college chapter.         April 2010   to   August 2013     Company Name    Intern        Design Project: Development of Central Chilled water plant system layout for a 45000sq.  ft.  Retail outlet.  Studied the project life cycle management of the System.  Headed the Intern team and presented weekly progress reports to the Lead Design Engineer
Academic Projects:
Analysis of LASER Cladding at IIT Bombay.  Studied the effects of Laser Cladding by Preplaced powder method on mild steel.  Calculated the effects of different parameters affecting the LASER clad.  Reduced the usage of powder by 30% and LASER power by 20%
Banking Database Management System.  Designed a banking database management system for bankers which could calculate the credit score for new customers.  Designed and created a database in MySQL.  Implemented GUI in Excel using VBA
Optimization and Scheduling of Shifts for Police Department.  Determined optimum shift timings for police officers and allocated appropriate shifts.  Analyzed publicly available data from a website.  Developed models for optimizing the availability of police officers.  Used Excel and AMPL for solving these models and scheduling the officers based on each model.          Education     May 2016     Arizona State University           Industrial Engineering   Master of Science    Industrial Engineering 3.15       May 2011     University of Mumbai           Mechanical Engineering   Bachelor of Engineering    Mechanical Engineering 3.9 Sustainable Energy Sources, Project Life Cycle Management, Design of Engineering Experiments, Probability and Statistics, Heat and Mass Transfer          Interests    Volunteer Teacher, Akanksha Foundation, May 2008 - Aug 2013
*Helped students from the underprivileged sections of the society to understand basic concepts of Mathematics
*Coach for their Cricket and Field Hockey teams      Skills    Academic, AutoCad, banking, basic, Calculus, credit, database, Database Management System, Engineer, Experiments, GUI, LASER, layout, Materials, MATLAB, Mechanical Engineering, Excel, Microsoft Office, Outlook, Power Point, Word, MySQL, Optimization, Physics, Police, progress, Research, Retail, Scheduling, Statistics, VBA, website      Additional Information      Activities:
Volunteer Teacher, Akanksha Foundation, May 2008 - Aug 2013
*Helped students from the underprivileged sections of the society to understand basic concepts of Mathematics
*Coach for their Cricket and Field Hockey teams     "
ENGINEERING,"         ENGINEERING PROJECT MANAGER       Summary    Seeking long term employment where my experience, expertise, and education can be used to satisfy the needs of the company, as well as provide opportunity for personal development and career advancement.  Project Coordination is my strongest point and I accept any challenges that I encounter to get the job done.  I offer no less than one hundred percent commitment to my employer, co-workers and my work.  I am definitely a team player but work well on my own with no supervision.  I will bring to your company loyalty, dedication and great work ethics.      Highlights          Effective verbal and written communication and meeting facilitation skills  Proactive and adaptable self-starter  Self Motivated  Ability to prioritize and complete multiple tasks with little supervision  Punctual  Extroverted personality  Willing and available to work outside normal business, including weekends, to meet project deadlines  Proficiency in Microsoft Office:  Word, Excel, Outlook  Knowledge in Microsoft Office: Access, PowerPoint  Minor Accounting              Experience     11/2005   to   07/2008     Engineering Project Manager    Company Name   Ôºç   City  ,   State      Planned, directed and managed designated projects; Ensured that objectives were accompanied in accordance with outlined priorities; Analyzed results of operations to discover more efficient ways to utilize resources; Skilled in securing federal, state and local regulatory land-use approvals, including construction permits through Texas Commission on Environmental Quality (TCEQ); Vast knowledge in dealing with builders, homeowners, HOA's, and bank issues- in addition to diplomatically resolving concerns and complaints; Developed ability to work in fast-paced environment; Ability to follow instructions well and make decisions with no supervision; Assisted Civil Engineer in preparing lot layouts for Residential Development, Master Planned Developments, and International Developments.         08/2003   to   03/2005     Assistant Project Coordinator    Company Name   Ôºç   City  ,   State      Coordinated project submittals to Agencies (CPS, Time Warner, SBC, SAWS, SARA, Bexar County, and Bexar MET:  a) Tracked submittal dates using spreadsheets and Plat Tracking- city website b) Tracked critical time paths as related to review approval periods.  c) Followed up on tardy responses, ascertained source of difficulty, and coordinated resolutions & approvals.  Completed final project packages for approval by Planning Commission/Director of Development Services.  Researched plat related issues:  Preliminary Overall Area Development Plans, Planned Unit Development Plans, Development Rights Permits, and Vested Rights Permits.  Familiarity with the city's website and personnel.         08/2001   to   08/2003     Environmental Secretary    Company Name   Ôºç   City  ,   State      Unit secretary for 13 employees.  Responsibilities included: heavy phone usage, heavy typing, research via the internet, heavy client contact, coordination of meetings, hotel accommodations/rental car service, project file set up, created spreadsheets in excel and access, vast mail-outs, and other special unit requests as delegated.         02/2001   to   08/2001     Purchasing Clerk    Company Name   Ôºç   City  ,   State      Coordination of import and/or export of product for manufacture or sale; including proofing purchase orders and preparing all documentation according to international shipping standards.         02/1999   to   09/1999     Executive Receptionist    Company Name   Ôºç   City  ,   State      Managed front office area.  Answered multi-line telephone system and directed calls; took detailed messages and/or forwarded necessary callers to voicemail.  Booked flights, hotels, rental cars and arranged for corporate pick up at the airport.  Coordinated all company functions to include:  birthday celebrations, parties, awards and ceremonies, and local ticket events.  Collected US Mail, sorted and delivered to personnel.  Typed, faxed, mailed, and emailed office correspondence and performed various office duties.          Education     2/1997     Business Certification      Charter College   Ôºç   City  ,   State      Dean's list 3 quarters)       Present       International Business    San Antonio College   Ôºç   City  ,   State      International Business Member of SIFE (Students in Free Enterprise)        Languages    English (Fluent - Full Knowledge)
Spanish (Knowledge, but taking classes to become more fluent)      Skills    Accounting, c, Civil Engineer, client, documentation, English, fast, front office, Director, meeting facilitation, meetings, Access, Excel, Mail, Microsoft Office, office, Outlook, PowerPoint, Word, multi-line telephone, Enterprise, personnel, pick, proofing, Quality, research, Self Motivated, self-starter, shipping, Spanish, spreadsheets, supervision, phone, typing, website, written communication   "
ENGINEERING,"         MULTI-SKILLED ENGINEERING MANAGER         Qualifications          Microsoft Project  Microsoft Office  Microsoft Visio  IBM Rationale DOORS  Communication/Presentations  Risk Analysis  Process Improvement  CMPro                Experience      Multi-Skilled Engineering Manager     03/2015   to   Current      Company Name   City  ,   State      Graduate of Boeing's GS&S Emerging Leadership Development Program.  Selected to participate in Boeing's Systems Engineering Leadership Program.  Tested and implemented first time quality metrics across Boeing's GS&S division.  Recognized as a Technical Lead Engineer within the Hardware Engineering Integrated Product Team (IPT).  Led a hardware team through the successful development and delivery of multiple F-15 training systems to customers including the United States, Korea, Singapore and Saudi Arabia.  Manage a team of sixteen electrical and mechanical engineers who are responsible for the design and development of high fidelity training devices for the US Navy, Royal Australian Air Force and NASA.  These devices include the P-8A, F-22 and the CST-100 Starliner.  Lead multiple initiatives with a goal of continuous improvement.  These initiatives have included a thirty-five percent reduction in the electrical engineering cost estimating relationship, simplifying the retrofit process, modifying the peer review process, implementing Design To Value and focusing on first time quality.  Work with engineers on my team to aid them in their career development by providing them opportunities with increased responsibility.  Responsible for staffing projects in work and new projects as they are awarded.  Develop project schedules and monitor performance using Earned Value Management (EVM).  Manage communication between multiple teams including systems engineering, procurement, manufacturing and software engineering.         Lead Systems Engineer     08/2008   to   03/2015       Led a multi-functional team in the development of hardware systems to support military, space capsule and commercial flight simulators.  Performed project management tasks such as working with the customer to define the scope of the project, developing project schedules, generating staffing profiles, and monitoring the project with EVM.  Supported technical proposals by defining hardware solutions, developing project schedules, assisting in the creation of a Work Breakdown Structure, producing the Bill of Materials and providing hardware labor estimates.  Served as the technical point of contact for multi-function teams including electrical engineering, mechanical engineering, software engineering, procurement and manufacturing.  Presented technical solutions and project status to senior management and customers.         Lead Electrical Engineer     05/2005   to   08/2008      Company Name   City  ,   State      Led electrical engineering for the design, development, manufacturing and delivery of ten military flight simulators for the US Air Force and two flight simulators for Singapore.  Team was able to complete electrical engineering tasks ahead of schedule and under budget.  Initiated the lean practice of performing hardware checkout in the final phase of manufacturing instead of waiting for manufacturing turnover.  This practice resulted in a schedule savings of three weeks per flight simulator.  Validated electrical engineering drawings met the requirements and were compliant with our drawing standards.  Supervised the installation of numerous flight simulators throughout the United States, United Kingdom and South Korea.         Electrical Engineer     11/2001   to   05/2005       Designed electrical systems to be integrated in military flight simulators.  These systems included AC/DC power distribution, video distribution, control loaders and communication systems.  Designed wire harnesses for military flight simulators.  This effort consisted of specifying the components, wire and connector sizing, and interfaces.  Developed design specifications, schematics and assembly drawings for the manufacturing of military flight simulators.  Played an integral part in the production of the first high fidelity F-15 flight simulator based on an architecture consisting of personal computers.  Initiated the trade study to utilize commercially available uninterruptible power supplies instead of custom designed power distribution systems to provide power to simulators.  Resulted in a cost savings of $150,000 per training facility.         Education      Master of Business Administration (MBA)      Indiana University                  Bachelor of Science  :   Electrical Engineering   Electrical Engineering       BSEE      University of Evansville                  Project Management Graduate Certificate      Villanova University                    Interests    Secret Security Clearance				Youth Sport Coordinator and Coach      Skills    Air Force, budget, Hardware, Conflict Management, continuous improvement, DC, delivery, DOORS, electrical engineering, electrical systems, Engineer, Estimating, senior management, functional, drawing, Hardware Design, IBM, Leadership, Team Leadership, Leadership Development, Materials, mechanical, mechanical engineering, Microsoft Office, Microsoft Project, Microsoft Visio, Navy, peer review, power distribution, power supplies, Presentations, Process Improvement, procurement, producing, Project Management, Project Planning, proposals, quality, Risk Analysis, schematics, Siemens, software engineering, staffing, Systems Engineering, video      Additional Information      ADDITIONAL INFORMATION
	Secret Security Clearance				Youth Sport Coordinator and Coach     "
ENGINEERING,"         ENGINEERING AND QUALITY TECHNICIAN       Career Overview    A highly experienced skilled graduate with Analytics degree with a very good experience in SAS, Web scraping, SQL, Predictive modelling and data visualization. Excellent ability in identifying data requirements for analysis, data cleaning, munging and model building; Ensures the organization uses it effectively to reach profit and growth objectives. Comfortable with data handling, modeling, and coding, and have an appreciation of what makes sense from a business standpoint. More than six years of experience working as a researcher, data analyst, and environmental science and Technology Instructor. Experience in SQL, data warehousing, maintaining, securing and stabilizing data layers and testing to identify data and product defects introduced in the system. Customer segmentation, product positioning and mapping and conjoint analysis Modelling: Design and implement statistical / predictive models and cutting edge algorithms utilizing diverse sources of data to predict Diversified experience with Engineering, Manufacturing, Retailing, Higher Education and IT /Data related companies Fascinated by learning cutting edge technologies, such as; Data Mining and Machine Learning Handled a team of 4 during my 3 years of Tech experience and managed more than 200 students and effectively evaluated the performance of each student and utilize assessment methods to judge overall progress during my teaching experience.       Qualifications          Ability to identify uncovered information from hidden data and convert to a story and communicate effectively through visualization  Modelling using R, SAS, Python using Pandas  Web scraping using Beautiful soup in Python  Databases like Oracle and Microsoft SQL  Experience in ASP.NET 4.5, C#, and HTML,  Statistical software like JMP, SPSS, GIS  Visualization software like Tableau, ggplot (R)  Experience in database design for data warehousing environments.  Modelling using Random Forests, Decision Trees, Boosted Trees, etc.  Modelling using shrinkage methods, including Ridge, LASSO and Elastic Net regression models.  Dimension Reduction using PCA  Outlier analysis, Linear Regression, Clustering techniques, logistic regression                  Work Experience     01/2013   to   01/2016     Engineering and Quality Technician    Company Name   Ôºç   City  ,   State      Planned, performed and conducted semiconductor production process development and engineering designs as well as managed small projects and prepared statements and monitored project schedules.  Identified product defects introduced in data warehouse by performing quality tests using SQL and JMP.  Co-ordinated with scientists, engineers, manager, analysts to understand the impacts due to defects and provided valuable information for product shipping and customer satisfaction.  Managed multiple tasks and accomplished goals efficiently and per schedule with a strong work performance to meet the goals of the department.  Monitored and adjusted semiconductor production process or/and equipment for improving quality and productivity and achieved a 10% higher performance rate for the fiscal year of 2014.  Provided technical support in developing, building and testing prototypes, new products, processes and procedures and provided training and advice to other Engineering technicians.  Applied database management and data analysis methods which helped enhancing production efficiency and reduced costs for the department by 5% in every quarter.         01/2007   to   01/2012     Company Name          Lecturer in Environmental Science and Technology Effectively engaged in course curriculum development, taught courses and engaged in research projects and community services on the areas of Statistics, GIS and natural resource management.  Developed course material that support the goal of the course including design of curriculum and schedule of instructions, provided student with guidance in regards to their grades and progress in the course work and elected as best instructor of the College in 2008.  Established a GIS laboratory facility with other staff members, provided technical support for environmental remediation projects and for legal actions.  Used SQL and SPSS for managing student database and for analysis of data.         01/2004   to   01/2006     Company Name          Assistant Lecturer in Natural resource management Assisted in teaching, researching and developing methods which helps in improving both the university and students' performance.  Highly engaged in curricular and extra-curricular activities and community services.  Established and coordinated nature and environmental protection club in the university.  Developed teaching methodologies and techniques that added to the knowledge base and understanding of resource management by preparing teaching materials, handouts and laboratory manuals.  Engaged in major research projects of resources management which was undertaken in collaboration with Universities, NGOs, and engineering consulting companies.  Served as lead of the college's audiovisual center and arranged workshops, meetings and documented academic resources.          Education and Training     May 2017     Master of Science  :   Analytics    University of New Hampshire      USA    Analytics 4.0/4.0 Currently working on a project on mapping and clustering of student success using clustering, data mining and machine learning predictive modeling techniques for Granite State College (GSC). The objective of this project is identifying factors which will help students become successful in their academic achievements and finding ways to improve students' retention rates.
*Working on UNH hockey team project with a team of 6 people for predicting players' performance.
*Undertaken a summer project on ""Mapping and clustering of Chicago and Seattle city Crime"" and we could successfully classify categories with a 90% accuracy.
Yitayew, Anteneh, Workineh            GRADUATE STUDENT IN   Ôºç   City  ,   State             April 2010     Master of Science  :   Environmental Science and Technology    UNESCO-IHE   Ôºç   City    The Netherlands    Environmental Science and Technology       July 2004     Bachelor of Science  :   Resource Management    Debub University      Ethiopia    Resource Management        Skills    ASP.NET 4.5, academic, Clustering, consulting, curriculum development, customer satisfaction, data analysis, data mining, data warehouse, Databases, database, database design, database management, data warehousing, environmental protection, Environmental Science, GIS, HTML, instructor, Lecturer, legal, machine learning, managing, materials, meetings, C#, Microsoft SQL, modeling, Natural, Oracle, process development and engineering, processes, progress, Python, quality, researching, research, SAS, shipping, SPSS, SQL, Statistics, Tableau, teaching, technical support, workshops   "
ENGINEERING,"         REGIONAL ENGINEERING MANAGER       Engineering Director      Innovative, solution-driven engineering director with over 25 years' experience delivering¬†  high-profile ITS/SCADA projects for the Transportation and Water/Waste Water industries. ¬†Expertise includes; technical solution architecting and cost estimating, mission critical ITS/SCADA system design and delivery, disaster recovery planning, technical program management, and cross-team leadership.    ‚Äã    ‚Äã  Execution and results oriented individual with a passion for
solving business problems with innovative, cutting edge technology solutions that enable clients to achieve and exceed
desired business outcomes.¬†          Accomplishments      Technical manager with 90%+ success rate delivering projects on time and under budget.¬†  Proposed innovative solution that would allow client to consolidate mutliple operations centers and provide for seamless migration without service interruption, which resulted in the company being designation as the ‚Äòhighly
preferred supplier'.   Maximized efficiency and ability to scale by industrializing sales and engineering delivery
methodology and deliverables.¬†  Originated and spear-headed product innovation ideas,
enabling the company to differentiate itself in the ITS/SCADA market.         Expertise     Architecting best practice technical solutions   Technical program management   QA/QM   Client management     Vendor management  Testing and commissioning planning and execution  Team leadership / c ross-team collaboration    Engineering cost estimating    Engineering resource management and forecasting¬†  Process improvement  ‚Äã‚Äã       Professional Experience      Regional Engineering Manager   01/2014   to   Current     Company Name   City  ,   State       Currently directing ITS solution deliveries in Texas, Australia, New Zealand, and Chile.  ‚Äã    Lead systems solution architect responsible for technical proposal write-ups, presentations, and engineering cost estimates, which have resulted in winning bids on projects ranging from $1M to $25M in the Western NA, SA, and Oceania regions.  ‚Äã    Improved engineering resource coordination between project managers and the engineering department, resulting in more proactive resource planning and increased visibility.  ‚Äã  ‚Äã    Implemented targeted, JIT training sessions, which drastically improved work efficiency by minimizing the technical learning curve for new staff deployed on Projects. ¬†    ‚Äã‚Äã              ‚Äã    Recent Projects:     Santiago Chile ITS -   Value: $1M  Currently directing the in-house development of an advanced traffic incident detection algorithm, which will tie-in with a GIS map based incident response system to give the client early warning indication of traffic incidents and congestion spikes.  ‚Äã    CityLink OMCS Upgrade    - Value: $4.5M   Directed an ITS/SCADA system upgrade for a mission critical tunnel/toll-road in Melbourne, Australia. Designed an interactive, smart Motorway GIS map to serve as the primary roadway monitoring and traffic incident response GUI.  ‚Äã    LBJ/NTE Managed Lanes Project    - Value: $25M   Technical manager for an ITS system delivery to monitor and control 40 miles of managed lanes for a greenfield civil works Project in the Dallas/Fort Worth area. ¬† The project deployed¬†the first dynamic tolling roadway in the state of Texas. ¬†The state-of-the-art central command and control center interfaces with several field device sub-systems (electronic information and toll rate signage, traffic detectors, cctv cameras, weather and gas monitoring systems), the Drive-On-Dallas website, and TxDOT's LoneStar & DalTrans systems.  ‚Äã         Engineering Supervisor   01/2011   to   12/2013     Company Name   City  ,   State      Improved engineering department productivity by re-organizing engineering staff activity reporting methods and¬†project resource planning. ‚Äã      Beat out the ‚Äòpreferred supplier' in a major civil project bid, by proposing a more efficient, single integrated technology platform that reduced the overall cost and deployment timeline.        Effective engineering team leadership and QA/QC oversight resulted in delivery of several high profile, challenging ITS/SCADA projects on time and under budget.  ‚Äã   Responsible for engineering estimates and technical write-ups for bid proposals, and provided¬† product demos to prospective clients during sales presentations.     ‚Äã    Major Projects:             Caltrans Devil's Slide Tunnel   ¬†- Value: $7M   Delivered a greenfield PLC/SCADA/ITS system for the monitoring/control of a mile long tunnel north of Half Moon Bay, CA. ¬†Developed an incident response CONOPS, followed by the design and deployment of a life-safety, emergency incident response management GUI. ¬†This IRM GUI allows tunnel Operators to quickly react to a whole range of emergency scenarios that require evacuation of the tunnel and immediate deployment of emergency first responders.      Eastern Distributor Tunnel    - Value: $3.5M. ¬† ¬†Managed ¬†the upgrade of a life-safety ITS/SCADA system for a major tunnel servicing downtown Sydney. ¬†Commissioning included the hot-cutover of existing tunnel/traffic control systems, which was achieved with minimal downtime.  ‚Äã         Senior Engineer   07/2003   to   12/2010     Company Name   City  ,   State             Systems Engineer II   07/1999   to   06/2003     Company Name   City  ,   State             Control Systems Engineer I / II   07/1992   to   06/1999     Company Name   City  ,   State             Associate Systems Engineer   06/1991   to   06/1992     Company Name   City  ,   State        ‚Äã         Education      Bachelor of Science  :   Electrical and Computer Engineering   1990       University of California at Santa Barbara   City  ,   State                   ‚ÄãVarious Project Management/Leadership Courses     "
ENGINEERING,"         THERMAL ENGINEERING INTERN       Summary      Graduating Ph.D. candidate with a research focus on developing large-scale computational models using statistics and machine learning approach. Interested in a career as a computational scientist or quantitative software developer.          Accomplishments      FEM Analysis of 1-D Aluminum Bar with Sinusoidal Body Force Conducted meshing and force analysis on MATLAB.  Correlated the results with ABAQUS.  FEM Heat Transfer Analysis of 2-D Plate with Hole with Thermal Load and Boundary Conditions Conducted meshing and force analysis on MATLAB.  Correlated the results with ABAQUS Finite Element Analysis of 2D beam with Central Hole Conducted meshing and force analysis on MATLAB.  Correlated the results with ABAQUS On the Anthropomorphic Control of Redundant Robot Arms Focused on the design and control of robotic devices that will help and collaborate with humans in every-day life.  Defined anthropomorphism in robot motion and controlling a robot in an anthropomorphic way.  Design and Development of a Two-Wheeled Autonomous Parallel Parking Robot Designed a two-wheeled robot that is coded to run autonomously with the ability to parallel park using Solidworks.  The IR sensor and MCU were used to simulate the ""eyes"" and the ""brain"" of the driver.  Tested in a simple built course to simulate a scenario in which there is an open space for the robot to park inside.  Reusable Delta II Launch Vehicle Conducted design feasibility and alternatives analysis of a completely reusable Delta-II rocket.  Analyzed a variety of different re-entry technologies and engines to accomplish this task.  The business sense of the final designs was analyzed along with the near-term feasibility.  Senior Design Project: High Speed Human Powered Vehicle Designed a high performance human powered vehicle using Solidworks.  Provided the framework technology to help increase the effectiveness of the common bicycle to the point of being more competitive with other forms of ground transportation.  Metalworking Practice Learned the operation of various types of manufacturing machines, including computer numerical control CNC) lathe, milling machine, drilling machine, grinding machine.  Programmed the CNC machine using G code to machine and fabricate some mechanical parts.  Experienced welding, casting, forging, heat treatment, and automotive engine disassembly Electrical Engineering Practice Learned soldering electronic components on circuit boards.  Made a radio and a speaker PUBLICATIONS 1.  Wang, Y., Artemiadis, P., ""Closed-Form Inverse Kinematic Solution for Anthropomorphic Motion in Redundant Robot Arms,"" 2013 Advances in Robotics & Automation.  2.  Wang, Y.,Mignolet, M., ""Reduced Order Modeling for the Dynamic Response Prediction and Design of a Part of a Complex Structure,"" IMAC-XXXIV Conference & Exposition on Structural Dynamics.        Experience         01/2013   to   Current     Company Name   City  ,   State       Research and development of linear and nonlinear models for hypersonic vehicles that takes into account full.  aero/structural/thermal couplings, and predicts fatigue life/damage & health monitoring for specific mission.  profiles.          Thermal Engineering Intern   07/2011   to   08/2011     Company Name   City         Hands-on training at large-scale industrial plants.  Learned about designing and manufacturing of large power generating equipment, including axial compressor, energy recovery turbo-expander, centrifugal compressor, centrifugal blower, large fan, steam turbine, etc.  Studied management mode of enterprise, production and marketing process.  AFRL-University Collaborative Center in Structure Sciences Cooperated with the Air Force Center focusing on the development of affordable and reusable hypersonic vehicles.  Varied research tasks throughout including: developing methodologies to efficiently predict dy- namic response of a ""representative"" panel with nonlinear geometric deformations; modifying structural and thermal models to reflect: (i) the multidisciplinary interactions (ii) the evolution of material properties (iii) the occurrence and evolution of material nonlinearity.          Researcher   01/2011   to   01/2013        City  ,   State       Worked alongside ASU faculty in the research and design of assistive robotic devices which needed efficient.  control strategies.  Varied research tasks throughout including: fabricating an infrared position sensor suit,.  machining mounting plates for a position sensor camera, and MATLAB utilization for data and signal.  processing.          Teacher's Assistant    Company Name   City  ,   State       Assisted instructor in running experimentation laboratory for Internal Combustion Engine (ICE) course.  Oversaw over 90 students and compiled each lab document along with lesson planning and teaching.  Hands.  on experience with assembling, disassembling and testing ICEs.          Education      Doctor of Philosophy  :   Mechanical Engineering   Dec 2016       Arizona State University   City  ,   State       GPA:   GPA: 3.9/4.0    Mechanical Engineering GPA: 3.9/4.0        Master of Science  :   Mechanical Engineering   December 2013       Arizona State University   City  ,   State       GPA:   GPA: 4.0/4.0    Mechanical Engineering GPA: 4.0/4.0          Skills    Air Force, ANSYS, approach, C, CAD, decision-making, designing, experimentation, Experiments, features, FORTRAN, instructor, lesson planning, machining, marketing, Materials, MATLAB, Mechanical Design, Microsoft Office, Modeling, NASTRAN, enterprise, OS, optimization, PATRAN, camera, physics, predict, Process Control, Research, research and design, robotic, Solidworks, Statistical Process Control, teaching   "
ENGINEERING,"         CONSTRUCTION ENGINEERING SUPERVISOR           Summary      Skilled security professional with  20  years providing security services in federal buildings, corporate settings, apartment complexes, retail facilities and construction sites.      Security Officer accomplished in securing and protecting governmental science and technology facilities. Brings techniques gained from a background in law enforcement training.      Protective services professional with strong law enforcement background. Approaches each case with a high level of professionalism, offering each case its proper due diligence.         Highlights           ¬†Department of State Secret Security Clearance       ¬† ¬† ¬† ¬† ¬† ¬†Natural leader  ¬† ¬† ¬† ¬† ¬† Weapons training     First Aid training ( 2016 )   Security personnel training     Windows Vista               Accomplishments      Awarded by management with  several  official commendations for personal achievement and contributions to the team.     Promoted to  Staff Supervisor ¬†after  6  years of employment.           Experience      Construction Engineering Supervisor    January 2012   to   January 2013     Company Name   Ôºç   City  ,   State      Supervised the construction, repair, and utility of buildings, warehouses, and fixed bridges, port facilities, and petroleum pipelines.  Read and interprets construction drawings.  Estimate material, time, labor, and equipment requirements.  Inspects structures and facilities to ensure compliance with specifications.          Combat Engineer    January 2000   to   Current     Company Name   Ôºç   City  ,   State      Detailed understanding of the interrelationships of circuits.  Perform such tasks as making circuit analyzes, and tracing relationships in signal flow.  Use complex test instruments such as high frequency pulse generators, frequency synthesizers, distortion analyzers, and complex computer control equipment.  Reads, interprets, and plots maps, overlays, and photos; develops and uses engineering tools.  Determines limiting slopes, curves, stream velocity, and gap widths.  Assembled structural parts and components to meet requirements for preserving structural integrity and low observable qualities, posted entries and maintained maintenance and inspection records.  Provide the US Army with hands-on and over-the-shoulder radio and communications maintenance training utilizing Aero flex analyzers, Fluke multi-meters, Bird watt meters, Marconi signal generators and BKP frequency counters, Boonton modulation meters and TEK 4ch oscilloscopes.  Assist in developing communication system maintenance management and repair program Advise maintenance personnel on the basic and intermediate maintenance, troubleshooting, repair and service of LMR HF/ VHF communications equipment.          Combat Engineer    January 1992   to   January 2000     Company Name          Detailed understanding of the interrelationships of circuits.  Perform such tasks as making circuit analyzes, and tracing relationships in signal flow.  Use complex test instruments such as high frequency pulse generators, frequency synthesizers, distortion analyzers, and complex computer control equipment.  Reads, interprets, and plots maps, overlays, and photos; develops and uses engineering tools.  Determines limiting slopes, curves, stream velocity, and gap widths.  Assembled structural parts and components to meet requirements for preserving structural integrity and low observable qualities, posted entries and maintained maintenance and inspection records.  Provide the US Army with hands-on and over-the-shoulder radio and communications maintenance training utilizing Aero flex analyzers, Fluke multi-meters, Bird watt meters, Marconi signal generators and BKP frequency counters, Boonton modulation meters and TEK 4ch oscilloscopes.  Assist in developing communication system maintenance management and repair program Advise maintenance personnel on the basic and intermediate maintenance, troubleshooting, repair and service of LMR HF/ VHF communications equipment.          Education      Diploma   :     2001    University of
*Strong Vincent HS   Ôºç   City  ,   State              Intermediate Electronic Principles, Keesler AFB, MS, 2010
*Telephone Central Office Repair, 1987
*HAZMAT Familiarization/Safety Transport, 2007
*Forward Area Alerting Radar Repairer, 1990                Personal Information    Performed and supervised maintenance on manual, semiautomatic, and transportable communication systems. Excellent teaming skills Ability to work independently and without direct supervision Excellent written and verbal communication skills Excellent organizational, administration, and computer skills (Microsoft Office Suite 2010). Able to show past pattern of success in influencing candidates to show interest in an organization. Ability to evaluate process compliance, write/review CA/PA reports, perform root cause analysis and validate quality processes, responses, and plans. Familiarity of ISO 9001:2008 & AS9100       Interests    Active DOD  Secret clearance (12 Jan 2011) and current US passport. (20 Jan 2011) US Army 12B (Combat Engineer), US Army 12H (Construction Engineering Supervisor) 24 years hands-on experience installing hardware and software programs to enable integrated communication systems used to accommodate command, control, and information purposes. Subject Matter Expert (SME) at developing vertical, road, bridges and airfield construction and rigging, bridging, and demolition activities. Experienced with electronic integrated communications, radar and navigational systems. Working knowledge of Forward Area Targeting Systems, Target Alert Data Display Systems, and IFF. Experienced utilizing TMDE equipment to include VOMs, oscilloscopes, AF/ RF generators, transceiver analyzers, frequency counters, FDRs, TDRs, SWR meters and antenna analyzers. Experienced supervising personnel to complete mission. In-depth knowledge of electronic switching systems. Experience with Special Test Equipment - Advanced Diagnostic Interface Tool (ADIT)[Portable Maintenance Aid (PMA-based)], Deployed Automated Test Set (DATS), and BUS Interface Global Monitor and Control (BIGMAC)       Skills    Army, basic, bridges, inspection, Inspects, Marconi, Office, Radar, multi-meters, oscilloscopes, personnel, radio, Read, Safety, signal generators, Telephone, troubleshooting, VHF      Additional Information      SUMMARY Active DOD  Secret clearance (12 Jan 2011) and current US passport. (20 Jan 2011) US Army 12B (Combat Engineer), US Army 12H (Construction Engineering Supervisor) 24 years hands-on experience installing hardware and software programs to enable integrated communication systems used to accommodate command, control, and information purposes. Subject Matter Expert (SME) at developing vertical, road, bridges and airfield construction and rigging, bridging, and demolition activities. Experienced with electronic integrated communications, radar and navigational systems. Working knowledge of Forward Area Targeting Systems, Target Alert Data Display Systems, and IFF. Experienced utilizing TMDE equipment to include VOMs, oscilloscopes, AF/ RF generators, transceiver analyzers, frequency counters, FDRs, TDRs, SWR meters and antenna analyzers. Experienced supervising personnel to complete mission. In-depth knowledge of electronic switching systems. Experience with Special Test Equipment - Advanced Diagnostic Interface Tool (ADIT)[Portable Maintenance Aid (PMA-based)], Deployed Automated Test Set (DATS), and BUS Interface Global Monitor and Control (BIGMAC) Performed and supervised maintenance on manual, semiautomatic, and transportable communication systems. Excellent teaming skills Ability to work independently and without direct supervision Excellent written and verbal communication skills Excellent organizational, administration, and computer skills (Microsoft Office Suite 2010). Able to show past pattern of success in influencing candidates to show interest in an organization. Ability to evaluate process compliance, write/review CA/PA reports, perform root cause analysis and validate quality processes, responses, and plans. Familiarity of ISO 9001:2008 & AS9100C aviation standards and practical experience with Quality Management (QMS) internal audit processes. Experience in inspection of Aerospace Ground equipment AGE/GSE; Hazardous Waste Management programs; tool & FOD industry standards; equipment calibration procedures; general security procedures. Experienced in inspection of Aircraft ground handling/servicing; component removal/replacement; scheduled and unscheduled maintenance; Time Compliance Technical Directives (TCTD) execution. Prepares quality documentation and reports by collecting, analyzing, and summarizing information, and trends including failed process, recalls, corrective actions, and validations. Able to identify and understand non-conformities, procedural breakdowns, and/or program (process) audits.   AWARDS AND ACCOMPLISHMENTS 3) Good Conduct medals 2) Achievement medals 4) Oversees Deployment ribbons F-22 oxygen sensor modification, 2012      "
ENGINEERING,"         INDUSTRIAL ENGINEERING INTERN           Summary     Seeking for full time position where I can apply my technical knowledge & skills for continuous improvement. I have 26 months of experience in Lean Manufacturing, Production Planning and Supply Chain Management. Excellent computer and analytical skills.       Highlights         Application Software: MS Office, Minitab, PowerPoint, Excel, Solid works, AutoCAD, Pro E  Database: MS Access, SAP   Programming:	Java, C, C++, Visual Basic, R, Python             Accomplishments      Quality Control: Implementing of PDCA cycle for improving image quality of smartphone camera, implementing DMAIC cycle for improving quality issues related to cosmetic damages (scratches, bent, dent, etc.) using control charts and z transformation.  Metrics & Measurements: Time study, Process Mapping, JIT, &Work Sampling of Activities.  Intro to Statistics: Data analysis using normal & exponential distribution, simple & multi linear Regression.  Project Management: Project planning, analysis, scheduling using CPM and PERT analysis.  Production & Inventory Control: Develop assembly chart, process flow layout for subway with JIT.  Facility Planning: Designing and planning picking process, rack arrangement, Shipping and receiving locations.  Planning all warehouse process by analyzing previous order quantity records.  Developing new process in warehouse for maximum utilization of assets and meet required shipping demand during peek session.  Underwater Robot: Worked at IIT-Bombay workshop to make an underwater robot.  The robot was assembled using sensors, switches and motors for maneuvering the robot.  Technical Papers Inventory Management and Risk Pooling: Presented how centralized and decentralized distribution system affects safety stock, service level, overhead cost, customer lead time and transportation cost.  Single Minute Exchange of Die concept: Explained how changeovers are not bad and how change over times could be reduced if the changeover process is mapped.        Experience      Industrial Engineering Intern    May 2015   to   January 2016     Company Name   Ôºç   City  ,   State      Conduct Time Study & perform analysis on data to determine hourly production scheduling, non value adding activities, reduce cycle time by 32% & lead time by 48%.  Line balancing to achieve required takt time and reduce work in process (WIP) inventory.  Implement Lean manufacturing such as Kaizen, 5S, documentation of Kanban card process & Continues Improvement to reduce waste, inventory, non-value adding activity to improve productivity.  Developed material picking charts which determines the exact quantity of items to be picked, thereby, enhancing material picking operations.  Scheduling material required for production and manage inventory of raw material.  Writing standard operating procedure (SOP) for various process in entire plant.  Ergonomic designing of work cell to improve efficiency of workers.          Junior Engineer    July 2013   to   June 2014     Company Name   Ôºç   City        Managed assembly line for traction and induction motors at Siemens.  Responsible for supervising 4 Inspectors and 24 team members in the assembly department.  Responsible for generating a production schedule and Process Planning for necessary changes based on customer priority and orders.  Responsible for safety of everyone in the plant and Forecasting risk from data analysis and provide Strategy/planning for Lean Manufacturing Practices within the plant.  Participate in monthly cost team projects, process improvement projects and assign cross-training projects and Kaizen projects to team members.  Manage quality, day to day production, labor efficiency.          Intern    November 2012   to   May 2013     Company Name   Ôºç   City        Developed the inspection process for motor accessories.  Designed tools, gauges and fixture in AutoCAD and /or ProE as required.  Managed the outsourced manufacturing of necessary tools, gauges or fixtures.  Maintain Gauge Calibration database.  Managed the calibration schedule with outside vendors or in-house calibration group.  Worked in PM and QM modules of SAP R/3 to enter or retrieve data.  Awareness of ISO 9001:2008 and ISO 14001(EMS), Integrated Management system (IMS) & Hazard identification and risk awareness (HIRA) documents on shop floor.          Education      Masters of Science   :   Industrial Engineering Production & Inventory management  ,   May 2016    University of Texas   Ôºç   City  ,     United States    GPA:   GPA: 3.5    Industrial Engineering GPA: 3.5 Production & Inventory management        Bachelor of Engineering   :   Production Engineering Manufacturing, Planning and Supply Chain  ,   July 2013    Mumbai University      India    GPA:   GPA: 3.5    Production Engineering GPA: 3.5 Manufacturing, Planning and Supply Chain        Skills    AutoCAD, C, C++, Calibration, charts, data analysis, Database, designing, documentation, Forecasting, IMS, inspection, inventory, ISO, ISO 9001, Java, Lean Manufacturing, MS Access, Excel, MS Office, PowerPoint, Minitab, process improvement, Programming, Python, quality, safety, SAP, SAP R/3, Scheduling, Siemens, Solid works, SOP, Strategy/planning, supervising 4, Visual Basic, reduce waste   "
ENGINEERING,"         ENGINEERING SYSTEMS
INSTALLER           Summary    Seasoned Information Technology professional with over 7 plus years of experience working in various industries. Excellent knowledge on computer hardware, software, peripherals, central processing units, network administration, servers, network routers, Microsoft applications, technology support specialist, Windows OS, Windows Server, Mac OS, Managing, QA testing, client support, and help desk. Also highly experienced in procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals. Excellent communication and interpersonal skills. Professional work ethic, strong attention to detail and an ability to produce top quality results in deadline driven environments.
Objectives
To secure an it specialist, desktop support, network administration, database administrator, technical support specialist or related position with a growing organization where my Microsoft certification, technical aptitude, networking, windows and Mac os, apple and android IOS, web development, application development, Linux, Microsoft applications, managing, testing, client support, help desk, technical support, troubleshooting, and leadership skills,. To benefit those who I work for as well as myself. By combining these synergies, I believe I can be of great value to this company.      Highlights          Microsoft Applications (Word, Excel, PowerPoint, Access, Exchange, InfoPath, Lync, Onenote, Outlook, Project, Publisher, Sharepoint(s), Visual Studios, ETC): Expert  Network Security (not certified/in process): Expert  Networking: Expert  PC hardware and software installation, configuration, and troubleshooting: Expert  Remote Desktop and Help Desk Management software: Expert  Verbal Communication: Expert  Technical Support: Expert  Team Leadership: Expert  Programming Languages: Expert  On-call tech support: Expert  Windows & Mac OS: Expert  Wiring/Wire Spicing: Cat3, Cat5, Cat5e, Coaxial : Expert  Management: Expert  VoIP, TCP/IP, IPSec, ATM, SS7, IPX, DNS, BIND, DHCP, HSRP and LAN/WAN architecture: Expert  Application Development:: Expert  Voice Over IP Telephone: Expert  Inventory Management: Expert                Experience      Engineering Systems
Installer    August 2006   to   January 2013       City  ,   State      Worked with all Microsoft Applications (Word, Excel, PowerPoint, Access, Exchange, InfoPath, Lync, Onenote, Outlook, Project, Publisher, Sharepoint(s), Visual Studios, ETC).  Authored procedure for entering inspection results into the computer database.  Maintain, inspect, tested, and tested computer hardware components as needed.  Installed, configured, upgraded, troubleshoot and repaired applicable software, and hardware.  Forward hardware and software issues to the appropriate level.  Diagnose and resolve hardware/software connectivity issues.  Remote Access into client computers.  New hire and client training.  Installed and configured various software programs.  Worked with Windows Applications (Windows 95, Server (2008, 2012), 2000, ME, XP, Vista, and 7).  Worked with Mac OS and IOS.  User account management.  Responsible for all local/network printers servicing, configuring, repairing.  Software and App Development.  Configured and monitored networks to ensure their performance, health, and reliable operation for fulfilling business objectives and processes.  Troubleshoot as needed Experience working with network routers.  Operated Switches, Cisco ASA firewall, Juniper Net-screen, CheckPoint firewall, Enterasys Dragon IDS/IPS.  Database managing.  Worked alongside a team of technical analysts and other technicians on PC refresh projects throughout the building managed virtual private networks for different clients.  Redesign of the network to keep up with the changing needs of the organization.  Delivered and collaborated on the design, implementation and support of network core routing, switching infrastructure, Remote Access, B2B VPN, and security services for our customers Installed Home automation systems, Home surveillance, and Custom PC's.  Oversaw projects, installations, and customer completes.  Created Project Tickets.  Completed the wiring for Ethernet networks including punch-down blocks/patch panels/CAT 5 & 6.  Installation of test devices (chassis-based call controllers, rack-mounted PCs, etc.) into telecom equipment racks.  Designed and deployed company LANs, WANs, and wireless networks, including servers, routers, switches, and other hardware.  Experience with the cloud.  Performed server and security audits, and Performed system backups & recovery.  Trained help desk in Cisco products, WAN, LAN and troubleshooting through documentation.  Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.  On-call support.  Transferred PCs and printers both internal and external.  Delivered product support for all hardware and software related issues.  Conducted accurate data entry of secure information.  On-site & Off-site 24/7 customer service.  Ability to multi-task while keeping top quality results Receiving and processing NSF checks, credit cards, money orders, and ACH checks.  Ability to work alone, part of a small team, or large tech team which includes DBAs, Sys Admins where communications and collaboration are key.  Provided 1st level/Tier 1 and 2ed level/Tier 2 Helpdesk support for over 3000 internal and global end user.  2+ years in the Human Resources department providing accounting, collaboration, client & customer follow-ups, timecard management, and disputes services.          IT Technician/QA Tester    August 2013   to   September 2014     Company Name   Ôºç   City  ,   State      Worked with almost all Microsoft applications (word, excel, powerpoint, access, exchange, InfoPath, Lync, OneNote, outlook, project, publisher, SharePoint(s), visual studios, etc).  Wrote up reports at the end of shift on progress and any problems that occurred doing shift.  Authored procedure for entering inspection results into the computer database.  Maintain, inspect, and tested computer hardware components & software.  Worked independently, evaluated customer requirements and provided solutions.  Installed, configured, upgraded, troubleshoot, and repaired applicable software, and hardware.  Forward any software or hardware issues to the appropriately level.  Pc, mac, and laptop deployment.  Diagnose and resolve hardware/software connectivity issues.  Diagnose Network issues.  Remote access into client computers.  Project ticket management.  Worked on OS (windows 95, 2000, me, XP, vista, 7, 8, and 8.1) and Windows Server.  Worked on Mac OS and Linux.  Created & unlocked users accounts.  Tested hardware and software in pre-alpha, alpha, beta, and final stages.  Database entry.  Web Development (HTML, HTML5, CSS3, Php, MSQL, Java, Java Script).  Communicated with my team and clients Provided leadership to my team.          Installation/Service Technician    July 2014   to   Current     Company Name          Installed, programmed, serviced, & repaired home security systems, home surveillance systems, & home automation systems.  Wire splicing (coaxial, cat5, cat6, & rj12).  Updating, repairing, replacing, reactivating old alarm systems.  Customer support.  Technical support.  Timecard management.  Inventory management.  Update customer information.  Resolve billing discrepancies.  Receiving and processing NSF checks, credit cards, money orders, & ACH checks.  Customer/New hire training.  Ensured customer inquiries and problem concerns were resolved in a timely matter.  Responsible for company vehicle that was given to me.  Hobbies & Interests Freelancing.  Web & App Development.  Tech Support Microsoft Applications Training.  Network Administration.          Education      CompTia Certification (In Progress) Enrolled A+, Cloud+, Network+ ,Security+, Linux+ ITT Tech Electronics and Communications Engineering Technology & Software Development Baton Rouge , Louisiana Enrolled Enrolled and will                 Graduate   :     2018            BACHELOR DEGREE   :   Electronics and Communications Engineering Technology      Electronics and Communications Engineering Technology        ASSOCIATE DEGREE   :   Software Development      Glen Oaks High School          Software Development        High School Diploma                Microsoft Certification
Baton Rouge   :     May 2013        State              While attending Glen Oaks High, I enrolled into a Computer Hardware, Entry to Software Development, and Microsoft Office Certification Course. These courses improved my knowledge in Computer Hardware and Software Development.
Microsoft Office Certification - Received                Certifications    Expert Organized : Expert Collaboration : Expert Time Card/Management: Expert Accounting: Expert Process Improvements: Advanced Mobile App Development: Expert Analysis: Advanced Network Administration: Advanced Web Development: Advanced PHP, HTML HTML5, Css, Css3, Mysql, java, Php Frameworks, & Jquery:: Advanced Sales: Advanced VPN: Advanced Linux: Intermediate         Skills    A+, account management, Accounting, alpha, Application Development, Microsoft Applications, ATM, automation, B2B, billing, BIND, CAT 5, Cat5, Cisco, Computer Hardware, hardware, credit, Css, CSS3, client, clients, customer service, Customer support, data entry, Database, DHCP, documentation, DNS, Electronics, Ethernet, fax machines, firewall, Help Desk, HTML, HTML5, Human Resources, PHP, IDS, inspection, inspect, Inventory management, IPX, Java, Java Script, Jquery, LANs, LAN, leadership, Team Leadership, Linux, mac, Mac OS, managing, all Microsoft, Access, Excel, Exchange, money, Microsoft Office, Outlook, PowerPoint, Publisher, SharePoint, Windows Applications, Windows, 2000, Windows 95,, Word, MSQL, Mysql, NSF, Network Administration, network printers, Network Security, Network, Networking, networks, OS, PC's, PC hardware, printers, processes, Programming, Progress, quality, Receiving, repairing, routers, routing, Sales, servers, Software Development, software installation, SS7, Switches, TCP/IP, Technical support, Tech Support, Software Support, telecom, Telephone, telephony, Troubleshoot, troubleshooting, Verbal Communication, VPN, Vista, Voice Over IP, VoIP, Web Development, WAN, WANs, Windows Server, Wiring   "
ENGINEERING,"         LIGHTING FIELD ENGINEERING TECHNICIAN       Summary     Engineering Technician with an impressive blend of technical expertise and people skills. Committed to providing quality and consistent technical support.       Highlights          Excellent communication techniques  AutoCAD expert      Microsoft Excel, Project and Visio  Advanced critical thinking            Accomplishments      AutoCad Software Utilization ¬†   Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of multiple commercial projects.      Project Management   Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints.        Experience      Lighting Field Engineering Technician   10/2014   to   01/2016     Company Name   City  ,   State       Supports Tampa Electric Company's lighting system construction and maintenance projects.  Designs the most electrically efficient and cost effective outdoor lighting systems for new and existing residential and commercial customers.  Designs the expansion, relocation or maintenance of existing distribution facilities required to serve the outdoor lighting system.  Serves as the main point of contact to customers, governmental agencies, TEC departments and contractors.  Processes work requests in TEC's work management system (""WMS""), determines customer requirements, completes designs and distribution map maintenance in TEC's geographical interface system (""GIS""), calculates estimates, obtains necessary work permits and coordinates activities with TEC departments and contractors to ensure in the successful scheduling and completion of projects.          Administrative Technical Aide   06/2013   to   10/2014     Company Name   City  ,   State       Assembles all new engineering work packages, consisting of applicable work requests, engineering drawings and maps, and distributes to the appropriate departments.  Processes permit documents as needed and includes in the appropriate packages.  Maintains the central filing system of active and closed work requests.  Serves as the Records Coordinator for the assigned Service Area, following the schedule for records retention and purging.  In WorkPro, routinely enters layout information as indicated for TEC's service entrance for underground residential distribution (URD) services and meters.  Using TEC's geographical information system (GIS), draws proposed URD services and meters, ensuring correct electrical connectivity and owned correctly to their supporting structures.  Process and administer Work Request from various sources.  Assess requirements and assign Work Request to DDT/FE's, U.G.  Coordinators and Service Crews.  Schedule Service Crew work in WorkPro and produce Daily Service Route Sheet.          Administrative Technical Aide   06/2013   to   10/2014     Company Name   City  ,   State       Assembles all new engineering work packages, consisting of applicable work requests, engineering drawings and maps, and distributes to the appropriate departments. Processes permit documents as needed and includes in the appropriate packages.  Maintains the central filing system of active and closed work requests.  Serves as the Records Coordinator for the assigned Service Area, following the schedule for records retention and purging.   In WorkPro, routinely enters layout information as indicated for TEC's service entrance for underground residential distribution (URD) services and meters.   Using TEC's geographical information system (GIS), draws proposed URD services and meters, ensuring correct electrical connectivity and owned correctly to their supporting structures.   Process and administer Work Request from various sources. Assess requirements and assign Work Request to DDT/FE's, U.G. Coordinators and Service Crews.  Schedule Service Crew work in WorkPro and produce Daily Service Route Sheet.  Assist Customer Engineering Representative, Distribution Design Technician, Supervisor,    Line Supervisor, Ops Engineer, Manager and Line Crews in resolving customer issues  utilizing information, databases and systems.  Provides back-up to the Senior Service Area Representative, including kWh billing set-up of meter sets by Operation's Service Crews and CIS Interface, handling of Service Area inquiries from One Source and walk-in customers.          Customer Service Professional   08/2012   to   06/2013     Company Name   City  ,   State       Serve as initial point of contact for both external and internal customers.  Educate customers regarding all aspects of company services.  Responds to all customers' general billing questions, high bills, emergency situations, credit questions, including accounts receivables and collectables and all other inquiries in a professional manner.  Generates service orders for turn-ons, turn-offs, transfers, restores, and meter sets.  Responds to gas emergencies and serves as a liaison between the company, the customer and emergency agencies.  Uses CIS, E-bill, Fetch, and Pragma CAD applications on a daily basis.  Business Cooperative Education Student- Customer Care.          Business Cooperative Education Student- Customer Care   06/2011   to   08/2012     Company Name   City  ,   State       Provide assistance to and back up department Senior Admin Specialist for various duties including payroll, budgeting, forecasts, ordering of supplies and material, organizational structure updating and helping employees with cost center financials.  Provide answers and updates to inquiries sent to the A-team or CI-SF Mailboxes.  Answer general questions from management team pertaining to off phone trends and activities.   Responsible for maintaining agent statistics for Ybor Call Center performance coaches, for 100+ representatives and data entry into the Workforce Management application to provide trending information for the leadership team.  Responsible for ad hoc requests, such as compiling reports for the scheduling and forecasting team.          Education      Bachelors  :   Information Technology   June 2017       University of South Florida   City  ,   State       GPA:   GPA: 3.4     GPA: 3.4         Associates Degree     February 2014       Hillsborough Community College   City  ,   State       GPA:   GPA: 3.7    GPA: 3.7        Principles of Accounting (GPA 3.8)
Microsoft Office Certified Associate			       May 2011      Excel, Power Point, Word and Access     May 2012       Tampa Bay Technical High School            Skills     GIS, lighting designs using Visual Professional, Access, Excel, Microsoft Office, Power Point    "
ENGINEERING,"         PROCESS ENGINEERING TECHNICIAN III               Accomplishments      Pharmacy Exemptee Certificate (Skill Path.  Mountain View, CA); Yellow Belt Process Excellence (ALZA Corp.  Redwood City, CA); Fundamentals of Pharmaceutical cGMPs (ALZA Corp.  Mountain View, CA); HAZMAT Industrial Technician Certificate (ALZA Corp.  Palo Alto, CA); First Site Supervisor (Skill Path.  Sunnyvale, CA); Supervising for Safety (ALZA Corp.  Mountain View, CA); Training the Trainer (ALZA Corp.  Mountain View, CA); How to Be a Better Communicator (Skill Path.  Sunnyvale, CA); ISO 9001 (ALZA Corp.  Redwood City, CA); ISO 14001 (ALZA Corp.  Menlo Park, CA); Excelling at Managing and Supervising (Skill Path.  San Jose, CA); ERT Membership (ALZA Corp.  Palo Alto, CA);.        Professional Experience         January 2007   to   Current     Company Name          Responsible for an engineering/supervisory position to accomodate technical support in a.  poltry production industry site.  management including staffing, ordering equipment cost.  analysis, budget estimation, stablishment of computer based archive and lean production.  program.          Process Engineering Technician III    January 2005   to   January 2006     Company Name   -   City  ,   State      Engineering technician in the process-engineering arm of the Oral Products R&D group at ALZA Corporation; Hands-on experience in key pharmaceutical unit operations including milling, blending, fluid bed granulation, aqueous and solvent-based coating, laser drilling, and drying; Participated in product development activities including scale-up experiments and manufacturing of clinical and registration stability supplies; Participated in early formulation development studies as well as late stage large scale pre-validation lots, Participated in manufacturing clinical batches with strict cGMP compliance; Performed all related tasks including ordering materials, setting-up equipment, preparing and completing documentation; and training operators; Performed in- process and other characterization testing with limited data analysis and presentation; Authored multiple technical protocols and reports; Completed experimental and clinical batches in the commercial manufacturing facility at Vacaville as a part of the satellite R&D group; Assignments involved direct communication and cooperation with quality assurance, formulation, analytical and pilot plant manufacturing groups.          Process Engineer and Manufacturing Staff    January 2001   to   January 2005     Company Name   -   City  ,   State      Assisted in process development and commercial manufacturing of transdermal products;.  Utilized existing and modified equipment in Mixing, Coating /laminating and pouching;.  Revised manufacturing related documentation such as Standard Operational Procedures (SOPs).  and work instructions (WI).          Production lead / Process Operator    June 1999   to   October 1999       Supervised manufacturing group and operated various equipment for producing transdermal contraceptive products in compliance with cGMP regulations, Participated in process development and process excellence projects, Operated multi-coater/dryer lamination machines with various line speed, temperature and air flows; Tasks assigned included general trouble shooting, training associates on equipment operation and proper documentation with strict adherence to cGMP compliance, Managed shift production planning and time management; Participated in process improvement and waste reduction projects resulting in increasing production up to 5% for each production lot; Participated in deviation root cause analysis and technical support, Participated in Process Qualification PQ) and Process Validation (PV) following the related protocols; Participated in Green Belt projects including waste reduction, reduction of production lot turn-around time, and over time reduction; Oil and Natural Gas Research Institute Worked on drilling and production platforms, assignments included analyzing sedimentary layers by shallow coring and determination of geological and chemical structure of the layers, providing technical reports on laboratory results.  Worked on an exploratory drilling site located in mountainous region of northern Anatolia.  Analyzing wastewater and handling hazardous material, providing graphs and related charts.          Skills    biology, budget, charts, Oral, cost
analysis, data analysis, documentation, equipment operation, experiments, graphs, laser, materials, Natural Gas, Oil, PQ, process development, process
development, process-engineering, process improvement, product development, producing, protocols, quality
assurance, Research, staffing, supervisory, technical support, technician, time management, trouble shooting, Validation, waste reduction      Education and Training      Bachelor of Science   :   Petrochemical and Natural Gas Engineering  ,   1999    Istanbul Technical University      Turkey    Petrochemical and Natural Gas Engineering Off Shore Drilling and Production (Submersible Mobil platforms)
Various courses in biology and medical science (towards a degree in medicine)            1994    Bosforous University   -   City  ,     Turkey           "
ENGINEERING,"         ENGINEERING TECHNICIAN III       Summary     Engineering Technician with an extensive troubleshooting, repair, and installation background. Thorough knowledge of Electrical, Mechanical, Pneumatic and computer systems. Self-starter who quickly masters new skills and systems.        Highlights          Extensive Troubleshooting and repair proficiency  Interpretation of schematics, blueprints and drawings  Quick to act on customer service requests/issues  Resolve issues down to the component level  Document work performed through internal database  Proficient in AC/DC motor systems and theory  Electrical Power Generation  Data Acquisition systems  Red-line documents and implement changes   Excellent written and verbal communication      Environmental/ESS Chamber repair  Pneumatic system design/repair and leak detection  Solenoid and valve replacement  Lock out/Tag out, Arc Flash, Live Electrical and ESD certified  Labview software  PC and ESS Monitor repair  Customer service-oriented  Strong safety awareness  Excellent problem solver  Strong attention to detail            Accomplishments     Troubleshot and repaired test equipment for several AOG's (Aircraft on ground) to satisfy customer (Delta Airlines) demands.       Experience      Engineering Technician III   07/2013   to   Current     Company Name   City  ,   State       Responsible for all Test Equipment Maintenance on-site to include Production, Repair & Overhaul, Engineering and Environmental labs.  Responds to test equipment Service requests through the TESR/TPM system.  Works closely with Engineering, Electricians, Facilities, and Metrology to resolve issues.  Areas of responsibility include Electrical Power Generation, Cabin Pressure, Fuel/Advance Controls and Sensors, Electronics, and Environmental Labs.  Troubleshoots down to the component level and resolve root cause.  Troubleshooting/repairing pneumatic pressure and vacuum systems.          Generator Test Technician III   08/1999   to   07/2013     Company Name   City  ,   State       Setup and perform functional acceptance testing of aircraft and ground power generators using manual and automated test equipment in accordance with applicable test procedures. Record test data and accept or reject units through the use of functional test stamps. Responsible for troubleshooting test failures to the component level. Also performs various assembly processes when required. Works with various and specialized test equipment such as volt meters, ohm meters, power meters, dielectric testers, etc. Completes trouble reports and yield tracking logs. Other duties include safety representative and Metrology coordinator for department. E.S.D. certified and meets ISO-9001 standards and requirements.           Unmanned Aerial Vehicle (UAV) Maintenance Technician   02/1998   to   08/1999     Company Name   City  ,   State       Performed airframe and power plant maintenance on forward observing reconnaissance aircraft. Maintained engine proficiency by adjusting valves, ignition points, and performed highly advanced computer aided diagnostic testing. Inspected airframes for structural damage and performed high-tech composite repair procedures using precision sanding and measuring equipment. Skills include electrical safety and explosive ordnance handling.          Electrical Power Generation Equipment Repairer Technician   08/1996   to   08/1999     Company Name      Performed maintenance on mobile utility precise power generation sets, and internal combustion engines. Administered troubleshooting procedures on electronic equipment using wiring schematics and diagrams. Maintained diesel and gasoline engines by adjusting valves, carburetors, ignition points, alternators, regulators, and solenoids. Performed maintenance services such as lubrication, oil change, radiator flushes and repaired small motor generators. Supplied electrical power to numerous field customers.          Education      Certificates     1998            State        ‚Ä¢Certificate, UAV Mechanical Technician course, U.S. Army, Ft. Huachuca, AZ, completed 1998   ‚Ä¢Certificate, UAV Maintenance Technician Common course, U.S. Army, Ft. Huachuca, AZ, completed 1998   ‚Ä¢Certificate, Power Generation Equipment Repairer, U.S. Army, Aberdeen Proving Ground, MD completed 1996   ‚Ä¢Diploma, Pueblo High School, Tucson, AZ, graduated 1996          Bachelor of Science  :   Professional Aeronautics    Embry Riddle Aeronautical University   City  ,   State  ,   U.S      Completed 2 years         Skills     Live Electrical, Arc Flash, Lock-Out/Tag-Out, ESD, functional testing, test equipment repair and operation, troubleshooting, ISO-9001 standards, electrical equipment operation, Mechanical repair, oil servicing, Power Generation, soldering, electrical component repair, safety awareness, schematics, blueprints, drawings, various testing equipment, equipment/wiring installation, solenoid/valves, PC repair, fabrication,  well organized, self motivated, excellent written and verbal communication skills,        "
ENGINEERING,"         SUPPORT ENGINEERING MANAGER         Summary     Successful and motivated IT Escalation Manager possessing extensive knowledge of leading a team of high performance Tier 3 engineers solving complex IT issues and providing excellent service for Fortune 1000 customers.            Experience      Support Engineering Manager  ,   06/2007   to   Current    Company Name          Managed a number of teams with team size of up to 26 engineers at a time in Windows Platforms and System Center, including Setup, Cluster, Performance, SCOM, and Virtualization.  Performed all performance management activities with my direct reports including performance reviews, Connects, promotions, coaching, career development, and terminations.  Business Specialty Lead management role for Platforms Core (Setup, Cluster, Performance), responsible for leading all Core teams to ensure staffing coverage, and to reach and exceed target metrics.  Led weekly meetings with other Core managers to reach target metrics.  Participated in HIPO program for 1 year, obtaining extra leadership training Helped on-board and mentor new managers in Windows Hiring Manager cross site for all of Windows Platforms Cluster, and hired over 70 people cross site in 1 year.  Helped plan Career Fair with Recruiting Participated in College recruiting, as well as recruiting trips to attract minorities.  Participated in MACH hiring days.  Assisted with volunteer efforts, such as Angel Tree, Digi Girlz, and Day of Caring On-boarded Intune product into System Center MSD Cluster, including all project work with PG, Routing, global peers, and management.  Worked with Product Group PM's and Beta to develop support plan for System Center Scenarios for System Center 2012 SP1 and above.  Led and Managed engineers supporting Windows, Cluster, Performance, App-V, VMM, Operations Manager, Orchestrator, and Service Manager.  Collaborated with Azure team to develop support model for MSD private cloud products working in Azure cloud.  Achieved excellent MSPOLL results year over year Active in Toastmasters clubs; achieved highest Toastmasters level - Distinguished Toast Master; Club President; Toastmasters Area Governor, won several speech contests.  Participated and took over project sponsor role from Vince Hampton for MSD LEAN initiative to drive down Days to Close and raise CPE.  FY15 member of CSS Americas Manager Advisory Council representing Windows and MSD Improve work life balance for North America engineers while ensuring weekend and evening coverage for Premier customers.  Led Peace on Earth collaboration project with WFM Staffing, Duty Managers, NA Managers and India Managers to ensure staffing during business hours.  Current MSPoll Lead for new CIS Organization (formerly Windows and System Center) Back-up Know-Me Manager CPE Initiative with Phillips 66 (Dave Parker, TAM), will be similar to Know-Me project.          Support Engineer  ,   12/1997   to   06/2007      Supported a number of products including Outlook, Exchange Server, Microsoft Operations Manager, and Systems Management Server.  Wrote training for Exchange 2000 server while in readiness role for Beta; developed and delivered training for Exchange Management pack for MOM, Global SME for Exchange Management pack for MOM; Advisory team to help customers deploy Exchange 2000 including all phases of planning and deployment.          Network Administrator  ,   03/1997   to   12/1997    Company Name          Head of county school network, responsible for Novell servers in 22 schools across county.  Responsible for network connectivity for Lincoln County School system.  Maintained computers in technology-specialized Lincoln County School of Technology.  Led community-wide effort during which about 50 people built approximately 75 computers in a day to donate to the school system.          Network Technician  ,   01/1993   to   03/1997    Company Name          Responsible for training faculty regarding using the Internet, developed a series of 4 classes on Internet usage and trained CPCC faculty over 6 month period.  Responsible for networking and Internet in campus Library.  Maintained electronic databases; repaired computers, pulled fiber cable; and performed maintenance on Novell servers on campus.          Education      Associate of Science  :  Mechanical Engineering Technology  ,  1993    Central Piedmont Community College          Mechanical Engineering Technology        Associate of Science  :  Manufacturing Engineering Technology  ,  1993    Central Piedmont Community College          Manufacturing Engineering Technology        Bachelor's Degree  :  Business Administration  ,  2011    Montreat College   Ôºç   City  ,   State      Business Administration        Master's Degree  :  Business Administration  ,  2017    Montreat College   Ôºç   City  ,   State      Business Administration        Doctorate of Business Administration degree  :    2017    Capella University                  Additional Information      Awards Delivering Commencement Address at Montreat College graduation for MBA on May 10, 2014. Achieved Distinguished Toastmaster award, the highest award possible for Toastmasters international in February, 2015. Gold Star award for work as hiring manager - strong diversity hiring and identifying top talent resulting in over 70 new hires GPGP (earned while an engineer) for collaboration with high profile customer technical issue         Skills    Premier, Back-up, balance, cable, coaching, Council, CSS, databases, Hiring, Internet usage, leadership training, meetings, mentor, Exchange, Exchange Server, MOM, Outlook, Windows, 2000, network, networking, Novell servers, performance reviews, performance management, Recruiting, Routing, Systems Management Server, speech, Staffing   "
ENGINEERING,"         ENGINEERING SERVICES MANAGER       Executive Profile    A results driven Controls Engineer and Project Manager with over 20 years of experience in manufacturing. Skilled in Industrial Automation and Process Engineering with a strong mechanical design background. Proven ability to lead and motivate high performance teams. History of building systems with improved functionality and productivity, consistently meeting critical requirements.      Skill Highlights          Proficient in process engineering and applying process needs to available technology to improve production availability and uptime.      Proficient in process engineering and applying process needs to available technology to improve production runablility and uptime.              Professional Experience      Engineering Services Manager   02/2013   Ôºç   08/2015     Company Name     City  ,   State       Accountable for maintaining the efficiency and effectiveness of all production manufacturing processes required to manufacture a high quality product in a repeatable and cost effective manner and provide overall customer satisfaction.   Manage  all engineering services with provision of all energy sources. Accountable for all mechanical repairs, design and construction within all departments and the resources engaged in the provision of these services both internal and external.   Support waste water operations by providing advanced troubleshooting on Siemens PLC's. Configured WINCC SCADA system.  Ensure that all expenditures both in supplies and staffing are optimized and maintained within budget.  Developed asset management software to track cost, asset history and work order tracking.  Performed advanced troubleshooting and PLC support for all plant equipment.          Electrical Superintendent   05/2008   Ôºç   02/2013     Company Name     City  ,   State       Primary responsibilities include supervising and coordinating all electrical and instrumentation activities.  Accountable for the proper operation of all automation and controls on production equipment, power distribution systems, plant communications (phones, networks) and security systems.  Managed projects for installation of new equipment, from design concept to installation and start up.  Managed large network of Allen-Bradley PLC's, including ControLogix, CompactLogix and micro controllers with FactoryTalk View ME and SE human machine interfaces.  Managed the installation and startup of several new projects over $1MM: HG Molenaar cooker/cooler, Buscetto steam peeler, Navatta steam peeler, Zilli-Bellini diced tomato filling line.  Perform advanced troubleshooting and PLC support for all plant equipment.  Trained electricians and instrument technicians in advanced VFD troubleshooting and configuration, PLC programming, process control and applicable regulations including NFPA 70E and NEC codes.          Project Manager   05/2005   Ôºç   05/2008     Company Name     City  ,   State       Responsible to review and interpret proposed designs, drawings, and specifications for suitability and initiate revisions where appropriate.  Managed a team of 5 engineers in the design of various machine sections to ensure on-time project completion.  Supervised the mechanical and electrical assembly of equipment to ensure that sections are completed on time and meet customer specs.  Managed cross-functional teams to insure on time installation of equipment at customers facilities.  Coordinated with vendors and other contractors to complete equipment installation.  Developed and administered project budgets and fiscal controls, contracts, and quality control provisions for projects.          Facility Supervisor   04/2004   Ôºç   05/2005     Company Name     City  ,   State       Managed the activities of 6 maintenance personnel.  Accountable for projects involving the construction of new buildings and facilities, also the alteration or modification of existing units.  Performed advanced troubleshooting and repairs on production equipment, such as hydraulic presses, autoclaves and other equipment used in composite molding.  Design, layout and installation of industrial automation used in production equipment.  PLC and HMI programming, primarily Allen-Bradley SLC500 platform.          Maintenance Manager/Safety & Environmental Manager   01/1996   Ôºç   04/2004     Company Name     City  ,   State       Tyco purchased the facility in 2001.  Managed the operations and activities of plant maintenance and engineering personnel.  Accountable for compliance with applicable federal, state and local laws and regulations, securing all required permits, and coordinating with local authorities.  Maintain a proficiency and applied understanding of all aspects of plant engineering including: Electrical systems - Circuit planning, Power distribution, Illumination, Instrumentation and controls, Electrical machinery, Codes and standards.  Mechanical Systems - HVAC, Pumps piping and plumbing, Compressors and compressed air systems, Power transmission, Material handling and storage, Fire protection, Structural design and analysis, Building and life safety codes.  Maintenance - Systems reliability, Understanding drawings and specifications, Maintenance programs and management, Preventive and predictive maintenance practices, Maintenance parts and supplies inventory management, Building and grounds, Housekeeping.  Administration and Supervision - Manpower planning, Personnel development, Labor relations, Project administration and management, Record keeping.  Environmental, Safety and Health management - Noise control, Air quality control, Water quality control, Solid waste handling, Hazardous materials controls, Regulations codes and standards.  Responsible for the installation, programming, maintenance and operation of new material handling control system.  Created custom database and production/accounting programs with Microsoft Access.  Performed advanced troubleshooting on all plant equipment.  Converted antiquated Modicon PLC control system to Allen-Bradley PLC with Wonderware man machine interface(HMI).  Trained plant maintenance personnel on PLC programming, AC/DC drive troubleshooting and advanced electrical controls troubleshooting.          Maintenance Technician   04/1995   Ôºç   12/1995     Company Name     City  ,   State       Performed routine electrical and mechanical maintenance and emergency repairs on automated PLC controlled conveyors, pallet wrappers, burn-in towers and other equipment used in the assembly of Apple computers.  Completed PLC logic changes from verbal or written instruction and maintained logic backups with revision history.          Electrician   08/1991   Ôºç   04/1995     Company Name     City  ,   State       Responsible for repairing and maintaining plastic extrusion equipment in the production of plastic bags and stretch pallet wrap.  Performed process troubleshooting of entire production lines, including programmable logic controllers (PLC's), AC inverters and DC drives, AC and DC motors and all associated control equipment.  Maintained all aspects of plant utilities including chillers, air compressors and power distribution.  Completed electrical installations from blueprints, sketches or verbal instructions with little or no supervision.  Designed and implemented a Computerized Maintenance Management System(CMMS) that allowed for more efficient tracking of maintenance resources and cost.  Helped set up and run a successful predictive/preventive maintenance program that greatly reduced cost of emergency repairs.  Instructed other electricians in maintenance and troubleshooting of AC and DC drives and P.L.C.  programming.          Microwave Communications Technician   02/1987   Ôºç   04/1991     Company Name     City  ,   State       Worked for a rebuild facility doing repairs and overhauls of a wide variety of communications equipment. Primary job was to rebuild microwave communications equipment. Also repaired UHF and VHF radios.   Created a computerized inventory control program that greatly reduced the amount of man-hours required to perform quarterly inventories.          Education       2015   Certificate of Completion  :  AIB - HACCP Online Course   -   Haccp/Food Safety                     2004   Select One  :  Yuba Community College   -   Business Management    City  ,   State       Coursework in Business Management          2003   NEEC Building Operator Certification  :  Butte College   -   Basic Electronics, Drafting    City  ,   State               1985   High School Diploma  :  Elk Creek High School      City  ,   State                  Select One  :  Better Process Control School      City  ,   State  ,   USA                 Level 1  :  NEEC Building Operator                      Skills    accounting, Apple computers, asset management, automation, basic, blueprints, budgets, budget, C, CA, hardware, concept, contracts, client, database, DC, delivery, design and construction, directing, Electrical systems, electronics, equipment installation, filling, Fire protection, Food safety, Hammer, HVAC, instruction, inventory management, inventory control, Labor relations, layout, logic, Logistics, machinery, maintenance schedules, manufacturing processes, materials, Mechanical, Microsoft Access, 2000, Microsoft NT server, Microsoft Windows NT Server, microwave, NEC, network, networks, Novell, Personnel, PLC programming, PLC, plumbing, Power distribution, process control, process engineering, Programming, quality, quality control, radio, Record keeping, repairs, repairing, Safety, safety codes, SCADA, Siemens PLC, staffing, supervising, Supervision, surveys, technical support, phones, transmission, troubleshooting, UHF, utilities, validation, VHF, View, Water quality, Wonderware, written   "
ENGINEERING,"         ENGINEERING TECHNICIAN V             Experience     04/2014   to   07/2015     Engineering Technician V    Company Name   Ôºç   City  ,   State           04/1996   to   07/2015     Engineering Technician V    Company Name   Ôºç   City  ,   State       I have  over 29 years of progressive experience in the electrical, communications, electronics, and telecommunications fields.  As Technical Team Lead, he has led major USCG shipboard communications upgrades or shipboard installations on 225' Seagoing Buoy Tenders (WLB), 175' Coastal Buoy Tenders (WLM), and 87' Coastal Patrol Boats (WPB) to mitigate electromagnetic interference (EMI) on these vessels with VHF transceivers and satellite-based GPS systems.  He team led the implementation of TCTO 2010 which fielded the VHF antenna relocation to the 225' WLB class and 175' WLM class.  He coordinated and was the team leader on the prototype VHF antenna relocation on the 225' WLB class.  He was part of the team that designed and developed Relocation and Replacement of CEMT-4265A antennas on the 87' WPB.  He also coordinated and team lead the VHF relocation tasking on these classes of USCG vessels.  Mr.  Roshto was responsible for the scheduling, planning, and performing field implementation of the EMC-EMI Program Support including USCG/USN RADHAZ/EMI control measures.  He also provided technical leadership in the Topside Maintenance and Dockside Repair program which included USCG/USN HF, VHF and UHF Communications Systems.  Mr.  Roshto has over 10 years' experience supporting Differential Global Positioning System (DGPS) installations, Nationwide Differential Global Positioning System (NDGPS) installations, electronic communication equipment and systems including the DGPS Radio Beacon Transmitters.  His experience includes installation of cables, electrical systems, computer systems, and DGPS radio beacon sites.  He has supervised installation team at various DGPS sites including refurbishment of shelters, upgrade of electrical systems, installation of security monitoring systems, installation of concrete tower foundations, installation of towers, and DGPS related equipment.  Mr.  Roshto also brings both verbal and written communications skills to support understanding of customers' needs and team performance.  As Engineering Technician V, Mr.  Roshto has provided technical team leadership for USCG shipboard VHF antenna upgrades over the past five years.  This has included VHF antenna upgrades, removals, and installations on 225' Seagoing Buoy Tenders (WLB), 175' Coastal Buoy Tenders (WLM), and 87' Coastal Patrol Boats (WPB).  He has been the technical team lead in the upgrade and installation of VHF antennas on eleven 225' WLBs, including USCGC Alder (WLB-216) - Duluth, MN, USCGC Aspen (WLB-208) - San Francisco, CA, USCGC Fir (WLB-213) - Astoria, OR, USCGC Hickory (WLB-212) - Homer, AK, USCGC Kukui (WLB-203) - Honolulu, HI, USCGC Maple (WLB-207) - Sitka, AK, USCGC Oak (WLB-211) - Charleston, SC, USCGC Sequoia (WLB-215) - Santa Rita, Guam, USCGC Spar (WLB-206) - Kodiak, AK, USCGC Sycamore (WLB-209) - Cordova, AK, as well as the prototype installation on the USCGC Walnut (WLB-205) - Honolulu, HI.  Mr.  Roshto's VHF antenna upgrades have involved configuration, pre-installation testing, installation, cabling, connecting, and post-installation testing of CEMT-396-1 antennas and HS-2774-1 antennas VHF antennas for these shipboard upgrades on the 225' WLBs, 175' WLMs, and 87' WPB, with relocations and installation to mitigate electromagnetic interference to these USCG vessels.  For these projects, Mr.  Roshto has been responsible for: Developing technical documentation for Pre-Maintenance Test (PMT) documents, Pre-Installation Test and Check Out (PITCO) documents, Onsite Installation In-Brief ""Visit Books"",  and System Operational Test (SOVT) documents Coordination and scheduling with the USCG C4IT Service Center and the WLB vessel for the on-site shipboard activities Pre-maintenance testing of all antennas and contractor provided equipment Conducting an in-brief with the USCG ship personnel on the planned VHF antenna relocation, removal of old antennas/equipment, installation of new antennas, detailed description of work, and shipboard installation schedule Performing shipboard interface with the GOTR or other C3CEN inspecting activity.  Performing pre-installation walkthrough and site survey onboard USCG vessels Performing onboard Pre-Installation Testing and Checkout (PITCO) and documentation prior to installation activities Removing outdated VHF antennas, HF FAX antennas, AM broadcast antennas, and associated transmission lines, mounts, and sealing all hull penetrations Performing installation and relocation of VHF antennas, as well as installation foundations, antenna mounts, cabling, provided stuffing tube installation, cable mount installation, and connection and termination between antennas and transceiver equipment Performed cable continuity check, cable banding, cable identification tags Coordinating with welder in supporting firewatch roles and ensured quality of welding  and grinding activities Restoring any affected work areas to pre-installation condition, and disturbed surfaces were primed and painted to match the surrounding area Performing System Operational Verification Test (SOVTs) of the installed and relocated equipment, recording SOVT results, ensuring all systems properly operating, and providing documented SOVT results to the USCG personnel, including performing an Electromagnetic Interference Matrix and an Electromagnetic Compatibility Inspection Documenting and recording field support activities performed and equipment changes in OPNAV 4790/CK forms Conducting out-brief with USCG representatives, addressing any issues and findings (site survey, PITCO, SOVT), providing all documentation (including PITCO results, SOVT results, and 4790/CKs) Developing post-installation trip reports and final technical documentation Other USCG support projects supported by Mr.  Roshto have included: Worked on various shore site and shipboard EMC/EMI program support projects including laboratory testing and experimentation.  Supported various USCG installation projects, which required installation of electrical systems at shore and shipboard sites, and installation of computer equipment and associated cables.  Performed overhaul and maintenance of USCG Optical Surveillance (OSS) Systems.  Assisted in the installation of the electronic standardization plan for the USCG 41' Utility Boats.  Served as team leader in the installation of Coast Guard DGPS Radio Beacon transmitter sites.  He coordinated team efforts for the DGPS installations at sites such as Key West, FL, Moriches, NY, Tampa, FL, and other locations.  His duties included fabrication of concrete foundations, shelter installation, electrical system installation, heating, ventilating, and air conditioning (HVAC); equipment installation, and tower/antenna installation.  He installed and maintained electrical, HVAC, and chill water systems.  Installed various types of conduit, cable trays, and cable duct.  He oversaw welding, plumbing, and carpentry in support of installation of DGPS shelters, electrical systems, towers, foundations, and DGPS equipment.  Performed the installation and upgrade of USCG HF sites and in various locations which included the Greater Antilles Section (GANTSEC).  Performed HF Fan Wire Impedance Matching on U.S.  Navy ships.  Assisted in the installation of the Appleton, WA prototype Ground Wave Electrical Network (GWEN) conversion to DGPS and has performed a number of other NDGPS conversions.  Served as team leader on the installation of the PA-Alarm Systems on USCG WLIC Boats.  Performed the equipment installations and system upgrades for the Vessel Traffic Control Systems (VTC) in numerous locations including Houston/Galveston, TX area.  Performed installation and set-up of National Distress System (NDS) equipment in various locations including North Carolina and Florida.  Installed all electrical circuits, video cabling and video display system equipment at numerous Coast Guard Command Centers.  Installed full floor 65 kVA Uninterruptible Power Supply Systems at both Atlantic and Pacific Area Command Centers.  Wired for new electrical system at each site.  Installed new drop ceiling at Pacific Area command center and wired all new lighting system.  Installed and maintained BARCO Video Display systems in many Coast Guard Command Centers and Sectors.         08/1995   to   04/1996     Maintenance Technician    Company Name   Ôºç   City  ,   State      Mr.  Roshto installed electrical systems for various equipment and conveyers.  He participated in set up of facility in preparation for production of automotive seating.  He supervised the maintenance department second shift as production began.  He maintained all electrical and mechanical systems, conveyers and Programmable Logic Controllers used in production process.  He fabricated tools and installed fixtures as needed to aid production.         09/1991   to   08/1995     Installation Technician    Company Name   Ôºç   City  ,   State      Mr.  Roshto installed electrical systems at shore and ship sites.  He installed computer equipment and associated cables.  He installed Joint Operational Tactical Systems and Combat Direction System on ships and at shore facilities.  Mr.  Roshto performed overhaul and maintenance of Optical Surveillance systems.  As team leader, he assisted in the design and installation of Coast Guard DGPS Radio Beacon Transmitter sites.  He performed maintenance and repair of equipment and facilities at various government installations.  He performed sheet metal fabrication and installation.  He installed raised computer floors, walls, and ceilings.  He installed and maintained heating, ventilating, air conditioning, and chilled water systems.  Mr.  Roshto installed various types of conduit, cable trays, and cable duct.  He performed welding, plumbing, and carpentry.         01/1985   to   01/1991     Electrical/Mechanical Foreman    Company Name   Ôºç   City  ,   State      Mr.  Roshto installed various commercial/industrial electrical systems including uninterruptible power supplies, motor generators and switching systems.  He performed installation, troubleshooting, and repair of production equipment and various conveyer systems.  He installed small package sorting systems including interface with existing outbound computer manifesting system.  He assisted in-house personnel at QVC Network, Hills Bros.  Coffee and Allied Colloids, Inc.  with installation and maintenance of equipment and facilities.         01/1983   to   01/1985     Electrical Apprentice    Company Name   Ôºç   City  ,   State      Mr.  Roshto supported commercial, industrial, and residential  electrical installations, and he performed basic troubleshooting.          Education     1988     Diploma      Norview High School          Virginia Apprenticeship Council Electrical Apprenticeship        Additional Information      Location:			Virginia Beach, VA
Security Clearance:			TOP SECRET        Skills    automotive, basic, broadcast, cables, cable, cabling, carpentry, chill, CA, conversion, Council, SC, Direction, documentation, electrical systems, electronics, equipment installation, experimentation, FAX, forms, government, GPS, HVAC, inspecting, Inspection, laboratory testing, leadership, team leadership, Team Lead, team leader, lighting, Logic, Maple, mechanical, Navy, NDS, Network, OSS, personnel, plumbing, Positioning, Power Supply, power supplies, quality, Radio, recording, San, scheduling, sorting, technical documentation, Technician V, telecommunications, transmission, troubleshooting, UHF, upgrades, upgrade, VHF, Video, welder, welding, written communications   "
ENGINEERING,"         SOFTWARE ENGINEERING TEAM LEAD       Profile     I have over 10 years of experience in the field of IT infrastructure consulting and operations. I have worked on various Microsoft technologies such as System Center Suite (SCOM, SCCM, SCVMM), virtualization (Hyper V), Windows 2003/ 2008 Active directory, DNS, DHCP, Windows Clusters, scripting (PowerShell, VBScript), etc. I am currently working for Accenture Technologies. I am currently onsite working for our client in USA since March 2012. I am looking for another opportunity within USA in infrastructure consulting/ Systems Administration that gives me the opportunity to excel in my current skills and paves way for learning new technologies. System Center System Center Operations Manager 2012 - SCOM Currently working on SCOM for over 3 years as technical lead/ SME. Experience in designing, implementing and operating SCOM infrastructure. Experience in developing management packs using VSAE, VMPD, Authoring console.            Professional Experience     July 2008   to   January 2015     Company Name          Software Engineering Team Lead        Joined as part of the Avanade IO capability.  Avanade is a joint venture between Microsoft and Accenture and specializes on Microsoft product solutions.  Project 1: Stanford Hospital and Clinics Tenure: March 2012 Till date I am currently the onshore technical lead and subject matter expert for our monitoring solution called Microsoft System Center Operations Manager (SCOM 2012).  I was part of designing and implementing the SCOM solution for our client.  I am also leading the operations.  Some of the key activities that I have been leading here are: Designing, configuring and operating SCOM.  Expand monitoring to non-trusted domains and cross platform servers.  Management pack tuning and configuration.  Building new management packs using VSAE, VMPD, Authoring Tools Migration/ upgrade of SCOM 2012 RTM to Release 2.  Managing daily operational tasks.  Working on SLA and other reports and dashboards.  Application monitoring/ Synthetic transactions Prior to joining the monitoring team, I was working for their core infrastructure.  My role in the team was to identify flaws and remediate core IO services such as AD, DNS, DHCP, WINS, File/ Print, etc.  I also provided escalation support for critical incidents.  We worked on decommissioning Windows 2003 domain controllers out of the environment.  I also implemented DNS scavenging.  Project 2: This project dealt with planning and deployment of SCCM site systems across geographies.  We were also responsible for software distribution and OSD.  Also we built customer facing artifacts around designing and building SCCM architecture.  Project 3: Performing P2V and V2V migrations to optimize/minimize datacenter footprint This project was the largest implementation of hyper V technology outside US and is also a case study for Microsoft.  I was part of a project that involved consolidating the datacenter of an FMCG giant.  As part of the project we were performing V2V and P2V migrations of the servers in large numbers.  My role in the project was that of SME responsible for handling technical escalations and  getting the migrations done within the specified change window.  Supporting and maintaining the client infrastructure I was working for a US-based client who is a major producer of nuclear power there.  The job mainly related to the remote administration and providing support 24x5.  The client had implemented all the latest Microsoft technologies in their infrastructure.  I have been a part of the project since the transition phase.  I was managing a team of 6 people operating in shifts.  Achievements: I had been promoted twice within the first 2 years of my tenure in the company and had been given ""Contribution Significantly above Peer Group"" rating in the yearly evaluation cycle.         April 2007   to   July 2008     Company Name          IT Analyst             January 2006   to   March 2007     Company Name          Windows Administrator        I was working as part of the messaging and collaboration team.  Job was to administer the internal Windows infrastructure of the company.  Day to day tasks included working on tickets escalated from the 1st line support/Helpdesk, monitoring systems, attending to SCOM alerts, etc.  Monthly tasks included Software Updates Management.  As needed tasks included any emergency or planned change.  Our team was also responsible for active directory operations.         January 2004   to   January 2006     Company Name          Technical Support Engineer        I was responsible for AD maintenance tasks such as account creation, providing access to shared folders, distribution/security groups creation/deletion, replication issues, group policy implementation, etc.  Providing Line 1 support to the internal users of the company in troubleshooting their mail flow issues, outlook, network or password issues.  Handling mailboxes for the internal users of the company, etc.  Also worked on the network routers, bridges and other network devices manufactured by Linksys during my initial days in the company.  Provided technical support to the customers spread across the world in setting up their small office networks.  I was responsible for giving desktop support for a small scale IT infrastructure.  Day to day tasks included troubleshooting issues with outlook, blue screen errors, imaging, etc.          Education          National Institute of Technology(NIT)   City  ,     India     Bachelor of Engineering (B.E              Accomplishments      Also working on System Center Orchestrator.  System Center Configuration Manager 2007 - SCCM Over 4 years' working experience on SCCM.  Experience on designing, implementing the SCCM infrastructure Prepared artifacts such as environment discovery questionnaire, reference architecture, etc.  for the Avanade Capability in India.  Virtualization Hyper V, SCVMM, Datacenter consolidation Worked on datacenter consolidation.  Worked on building and operating Windows 2008 failover clusters.  Have experience on Hyper V, SCVMM.  Core Wintel Services Active Directory, DNS, DHCP, WINS Worked on remediating core wintel services for our client.  Have experience and good understanding on design, deployment, operations of core wintel services such as AD, DNS, DHCP, WINS, etc.  File and Print Services Experience on setting up and operating file and print services.  Worked on file and print clusters in windows 2003.  Scripting Experience on Windows Powershell, VBScript.  Other Skills: I have conducted technical training for new joiners and people from other streams on technologies such as SCCM, AD, HyperV, etc.  within Accenture.  I am a member of empanelled interviewers in my current company and have conducted over 50 interviews.  I have experience in setting up small office/ home office networks in one of my previous organizations.  I have fair understanding on networking protocols and equipment.        Certifications    ITIL v3 Foundations certified.
MCSE
SCCM certified.      Skills    active directory, AD, bridges, client, Designing, DHCP, DNS, imaging, ITIL v, Managing, messaging, access, MCSE, mail, office, outlook, Microsoft technologies, Windows, window, Migration, network, networks, producer, routers, servers, SLA, technical support, desktop support, troubleshooting, upgrade   "
ENGINEERING,"         737 INDUSTRIAL ENGINEERING MANAGER       Professional Summary    Self-motivated, innovative and goal-oriented Industrial Engineer, Project Manager and Team Leader dedicated to boosting company revenue through exceptional leadership and rigorous cost and schedule control techniques. Desires the opportunity to revamp processes and procedures and increase efficiency and product quality.      Skills          Project planning and development  Strategic planning  Lean manufacturing and design  Analytical  Personable      Dedicated team player  Procedure development  Dependable            Work History      737 Industrial Engineering Manager     01/2014   to   Current      Company Name   ‚Äì   City  ,   State      Manage and lead an Industrial Engineering team in support of the 737 Wing Seal, Test, Paint and Systems Installation build processes.  Lead my team in their daily activities such as production scheduling / cycling, managing the shop operating rhythm, and process improvement implementation resulting in over $1.5M in cost savings.  Lead team to track metrics and manage major shop recoveries that impact Final Assembly and/or Delivery Lead team to use Lean tools in order to continuously Root Cause issues/opportunities and drive improvements into the business plan Support 2 manufacturing Senior Managers and Wings Director in several Rate and MAX readiness projects Manage Opportunities and Risks for recurring and nonrecurring statement of work Lead and continue to develop a 4 sustaining Employee Involvement Team that is also 5.0 5S.         Industrial Engineer / Project Manager     09/2008   to   12/2009      Company Name   ‚Äì   City  ,   State      responsible for managing complete Sine Wave Fab-Cell statement of work (including M&PT developmental SOW) and work break-down structure (MS Project) for Fabrication Division Floor Beam developmental project for 787-9 implementation.  Negotiated priorities and schedule in DIE exercises with cross functional team (M&PT, Supplier Mgmt, Program Engineering, Tooling, etc.) Integrated with program to perform risk analysis (Boris, etc.) and then worked to mitigate risks to the program by transferring knowledge and technology for production integration at TAL, India.  Developed/Provided status and metrics to divisional and program executives.  Shared responsibility with Fabrication Estimating to develop cost estimates for division and program.  Fabrication Division focal for Ti-Hybrid Floor Beams FAA cert hardware and allowables.  Integrated with SMA/SDT to develop producible test plans.  As the Fab-Cell - 787 Sine Wave - Shop I.E., Lead Green Rooms to make sure all aspects of production are accounted for.  Material, component procurement, tooling, programming, ME planning, etc.) Analyzed value stream including capabilities and capacity to develop interdivisional forecasts, schedule commitments, critical paths and manufacturing risks to program.  Negotiated with other organizations to utilize equipment/process capabilities necessary to complete Sine Wave Fab-Cell SOW.  Loaded and set the priorities in the shop based on participation in developing strategy with all program stakeholders.  Developed Schedule Mitigation scenarios as part of recovery planning exercises in order to meet high level strategies.  Sole Industrial Engineer responsible for technology transfer to production in India.  Independently developed statistical models and spreadsheets to analyze data on tolerances throughout the product lifecycle to determine that work statement meets program production requirements.  Participated in Design Of Experiments (Using DMAIC) and strategy to obtain the right data and sample size to prove process capabilities/limitations and production readiness.  Analyzed data to define tooling compensation factors for Production tooling.  Participated as a manufacturing producibility representative in a weekly engineering configuration meeting that sets product baseline designs.  Assessed production equipment capacity in relation to takt time as a function of analyzing rate readiness.  Co-lead product marketing strategy for expanding Sine Wave Structure opportunities to future airframe applications.         Industrial Engineer     12/2005   to   09/2008      Company Name   ‚Äì   City  ,   State      responsible for business strategy and special projects utilizing project/people management skills.  Created an integrated system for large package capacity/forecast planning for Boeing's tooling business.  Independently developed and implemented a dynamic Daily Management and Load Chart System.  Developed hands on scheduling tools for production management.  Member of Auburn Site Core metrics and South Site IE Process Council that promotes best practices.  Lean focal for ATS.  AIW certification - Utilized lean projects and ran workshops to enhance customer alignment and engagement ATS metrics and systems focal - Established a shop floor metric package to enable management visibility of actual factory performance.  Developed IE applications for new MES system (Tooling's ERP).         Industrial Engineering Supervisor     07/2010   to   01/2014      Company Name   ‚Äì   City  ,   State      Managed and Led a team of Industrial Engineers in their daily activities (shop capacity planning/scheduling, tooling project management and process improvement implementation) Responsible for managing the Business Plan and resource allocation for the PPMO (Tooling / Equipment Services - 500+ employees) Oversaw the Project Management of the tooling major projects that will (do) allow the site to achieve our rate increases for 35, 38 and 42+ airplanes per month Integrated with the MAX Leadership team to develop an implementation plan on how to incorporate and transition to the MAX using our current facility and platform Led the Lean Steering team and Lean Strategy for the PPMO to identify and implement process improvements throughout the 737 Boeing Production System Participated as a PPMO Leadership Team member to develop the strategy, vision and priorities for the organization side job) BCA Puget Sound IE Skill Team Captain for the Industrial Engineering Puget Sound Central Site - managing and continuously improving the skill acquistion, development and retention processes.         Industrial Engineer / Project Manager     12/2009   to   07/2010      Company Name   ‚Äì   City  ,   State      December 4th, 2009 - July 30th, 2010.  Industrial Engineer / Project Manager for the Core Integration team and Interiors Responsibility Center South Carolina Project.  Responsible for managing all Business and Operation functions including staffing, training, tooling, capital equipment, baseline statement of work, baseline schedules, and program management best practices.  Responsible for leading a team of Interior's project managers to develop integrated implementation plans utilizing standard processes, metrics for executive review, and best practices such as RIO, Change Management, and Financial Planning.  Responsible for managing all opportunities and risks associated with the Implementation of a new Interiors facility in South Carolina.  Led the Interior's project effort all the way from gathering data at initial conception, to making a recommendation on an Independent Sourcing solution, through approvals, and into getting funding authorization in order to release Long Lead Capital.  Work cross functionally with Fabrication and Program Business Operations (formally known as PMO) on Program Directives / Decision Memos.         Education      MBA  :   Business Administration     2008     Seattle University    -
                          City  ,
                          State              Bachelors of Science  :   Industrial Engineering     6 2014     University of Washington    -
                                   Industrial Engineering       Project Management Certification - Stevens Institute    -
                                      Accomplishments      Has led and managed teams of Project Managers and Industrial Engineers Has worked with Employee Involvement/Engagement Teams to improve processes in the office and factory floor.  Accelerated Improvement Workshop Certification Outgoing personality Honest and easy going Quick study and very dependable High sense of personal responsibility.        Skills    Assembly, BCA, Business Operations, Business Plan, business strategy, capacity planning, Change Management, hardware, Council, Delivery, Design Of Experiments, Engineer, ERP, Estimating, Financial Planning, functional, IE, Leadership, Director, people management, Mgmt, managing, product marketing, MAX, MES, MS Project, Paint, process improvement, processes, procurement, production management, program management, programming, Project Management, risk analysis, scheduling, Sound, spreadsheets, staffing, Strategy, TAL, vision, workshops   "
ENGINEERING,"         EQUIPMENT ENGINEERING TECHNICIAN       Professional Summary       Skilled¬†Maintenance Mechanic¬†Technician with superb problem solving and multi-tasking skills. Self-directed and motivated worker. To obtain a position where Teamwork, Integrity and Proffesionalism are a high standard in the Company's Mission Statement. All while engaing in new challenges and learning experiences.      Skills        ¬∑¬†¬†20 years of Material Management experience¬† with State and Federal Government ¬∑ 13 years of Law Enforcement experience with the United States Marine Corps and Army National Guard.  ¬∑¬†Knowledge of mechanical test equipment.  ¬∑ Work from written/verbal instructions, schematics, rough sketches, troubleshooting diagrams, layouts and plans, interpretation and application of technical knowledge and understanding of mechanical theory and principles.  ¬∑ Proficient in the use of PC's, MS¬† office, 10key by touch and Customer Service skills.  ¬∑¬†Forklift and Crane Certified ¬∑¬†Self motivated to Lead and Achieve Company goals with excellence, integrity and efficiency.  ¬∑ NDT Level II ¬†¬∑ Knowledge on mechanical, pneumatic and hydraulic theory and principles¬†¬†          Work History      Equipment Engineering Technician     05/2014
                                to   Current      Company Name   ‚Äì   City  ,
                              State      Responsibility for designing/selecting robotic systems, run simulation, implementation, commission and programming.  Support and assist maintenance team in troubleshooting difficult breakdowns and chronic equipment failures.  Conduct the installation of factory automation and electrical control systems for manufacturing equipment Provide Troubleshooting of electrical systems in plant manufacturing equipment Provide effective direction, coaching, and OJT to fellow employees on shift to boost their skill sets, and help Production achieve their goals.  Plan and organize between shift and weekend work, including verification, for smooth operations.  Assist the Supervisor in developing PMs and procedures for maintaining all of the equipment in the shop.  Provide shift- to-shift communication in order to keep all associates up to speed and working toward the same goals.  Set an example, and ensure that all associates comply with safety regulations and the plant's safety program.  Work with engineers and fellow technicians to resolve technical problems.  Assist in candidate selection as requested.  Maintain departmental records Maintain spare parts inventory.  Identify and order needed parts, maintain tracking system.  Perform other duties as assigned by the Supervisor and Manager.         Mechanical Technician     04/2013
                                to   05/2014      Company Name   ‚Äì   City  ,
                              State      Implement repair services on all production equipment, auxiliary equipment and building equipment using hand tools, testing tools, manual drawings, computer and any other tools necessary to accomplish the task.  Provide reliable, high quality customer support through on-site inspecting, installing, repairing and/or replacing fire alarm equipment as well as conducting preventive maintenance services pertaining to many different manufacturers equipment.  Ensure conveyor belts working effectively         Operating Engineer / Test Technician     11/2007
                                to   06/2012      Company Name   ‚Äì   City  ,
                              State      Operates, repair and maintain Facility/Plant Machinery, Test Equipment, Lubrication and Cooling Systems and High Pressure Systems for NASA unitary Wind Tunnels.  Constructs, modifies, maintains and services wind and propulsion tunnel research facilities used to test models of aircraft components, utilizing knowledge of engineering test methods and procedures.  Installs and aligns mechanical hydraulic and pneumatic test equipment and models on support structures.  Installs instrumentation, thermocouples and pressure taps on model and test equipment.  Inspects test setup and operates equipment to detect and correct malfunctions.  Maintains instrumentation equipment and accessories for pressure valves, icing indicators, drive units, spray units, and pumps.  Confers with engineering and other personnel during testing and modifies model, test support structure, or test equipment as directed.  Inspect, test, and install fire sprinkler systems, standpipe systems, fire pumps, and clean agent systems at various industrial, commercial and institutional facilities in accordance with various codes.  Perform inspections, test and repair/replace fire hoses and fire hydrants.  Generate reports based on inspection findings.         Logistics Coordinator / Sr. Lab technician     10/2006
                                to   11/2007      Company Name   ‚Äì   City  ,
                              State      Coordinates all incoming and outgoing shipments of solar arrays, panels, shipping containers and ground support equipment.  Interfaces with Metrology personnel to ensure calibrated equipment needs are prioritized and maintains inventory of the Section's calibrated equipment.  Supports work in progress, troubleshoots manufacturing problems caused by test equipment.  Coordinates proof loading and non-destructive testing of lifting fixtures and handling equipment.  Maintains inventory of industrial supplies.  Disposes of hazardous materials and coordinates area compliance.  Understands and follows the 20 elements of ISO 9001.         Production Control Analyst     11/2004  to   05/2006      Company Name   ‚Äì   City  ,
                              State      Expedites materials through production processes, coordinates actions with other departments, verifies kit hardware completeness and configuration, requests drawings and materials to be issued from stores.  Resolves aging work orders, generates Non-conforming Material Reports (NCMR's).  Interfaces with process engineers, manufacturing operators and supervisors to control and analyze the movement of production.  Resolves complex constraints for any WIP that may cause schedule delays, problem solve all audit issue on work centers.  Perform internal and external expediting of critical parts and initiate and process scrap tags, and process miscellaneous issue requests.  Extensive use of the Promis software.  Trains new hires in Class 100 clean room protocol and enforces violations.  Procurement of all clean room articles and consumables with outside vendors.  Supervises courier team of 5 to ensure proper transport of company assets from site to site.         Material/Production Planner     07/2001
                                to   02/2004      Company Name   ‚Äì   City  ,
                              State      Expedites materials through production processes, coordinates actions with other departments, verifies kit hardware completeness and configuration, requests drawings and materials to be issued from stores.  Resolves aging work orders, generates Non-conforming Material Reports (NCMR's), and generates shipping packing lists and invoice documents.  Responsible for scheduling, releasing, updating, and closing work orders in a timely manner.  Reports oral and written status of work progress to internal customers.  Interfaces with all Operations functions         Education      General Courses  :           Monterey Peninsula College    -
                          City  ,
                          State              Technical Diploma  :           San Francisco Police Academy    -
                          City  ,
                          State              Accomplishments      Writes DSN's for over shipment, wrong parts, and or no certification.  Completes memo receivers for parts with no PO reference or those returned for repair.  Coordinates efficient flow of materials and analyzes required capacity in processes with involved departments to ensure a smooth and timely operation.  Extensive use in all Microsoft Office applications and the following software: WDS, LSS, CAVS II.        Skills    automation, closing, coaching, oral, hardware, customer support, designing, direction, hand tools, inventory, ISO 9001, Machinery, materials, mechanical, personnel, processes, Procurement, programming, progress, quality, Quality Control, Receiving, repairs, repairing, research, robotic systems, safety, scheduling, shipping, simulation, Supervisor, Test Equipment, Troubleshooting, written, articles   "
ENGINEERING,"         CHEMICAL ENGINEERING INTERN       Objective Statement    To obtain employment as an entry level Chemical Engineer utilizing my current experience and education.      Competencies          Project management  Scheduling tools  ChemCad, OAM, MES and EPI  Structural red-line revisions skills  Advanced written and conversational German      Process piping  Microsoft Office  Quality control  Strong presentation skills  Process improvement            Experience     05/2017   to   Current     Chemical Engineering Intern    Company Name   Ôºç   City  ,   State     Intern at AkzoNobel, assigned to the Columbus,
Mississippi plant working 30-40 hours weekly in the Hydrogen Peroxide division.
Primary duties include observation of the different processes (hydrogenation, oxidation,
extraction, distillation, mixing, and loading of peroxide and its components). Updating
the OAM, MES, and OEE portals daily with information from the chief technician.
Gathering quotes and product specifications for my two assigned projects,
red-lining P&IDs in preparation for changes within the plant, and assisting
with any jobs that my supervisor needs done. Lead any Management of Change
meeting regarding my projects. Projects are as follows:
-Replacing an automatic valve with a control valve on a
condensate tank; adding a differential pressure transmitter to control the tank level; installing an orifice plate in the pipe to control the
flow into the tank. Responsibilities included obtaining bids for mechanical
labor, electrical and instrumentation labor, and DCS configuration and quotes
for instrumentation. The scope of the project was $50,000.

- Installing an RF Capacitance probe on an existing sight
glass on a holding tank; replacing a chemical hose with a 316L stainless steel
pipe and installing a control valve in the pipe to control the interface level
within the sight glass. Responsibilities included obtaining bids for mechanical
labor, electrical and instrumentation labor, and DCS configuration and quotes
for instrumentation. The anticipated scope of this project is $30,000-$50,000.


         07/2016   to   08/2016     Chemical Engineering Summer School (ChESS Vienna)    Company Name   Ôºç   City  ,   State      The focus of the Chemical Engineering Summer school course, ChESS
Vienna, was on practical exploration of unit operations of process engineering
in lab scale and touring various chemical processing facilities in Vienna. Additional goals included developing improved teamwork, presentation, laboratory skills, as well as expanding the student's world view, providing an enriching
educational experience, and improving the global awareness of our students,
and enabling them to be more effective in international settings.           Organizations     Member- American Institute of Chemical Engineers   Brother of Alpha Kappa Psi - Professional Business Fraternity  UA College of Engineering- Peer Mentor             Technical Skills and Qualifications      Monitor and analyze
data from processes and experiments.
    Follow safety
procedures to be employed by workers operating equipment or working in close
proximity to ongoing chemical reactions.
    Improve processes to
separate components of liquids or gases or generate electrical currents, using
controlled chemical processes.
    Troubleshoot problems
with chemical manufacturing processes.
    Evaluate chemical
equipment and processes to identify ways to optimize performance or to ensure
compliance with safety and environmental regulations.    Research engineering
aspects of biological or chemical processes.

    Conduct validation tests of equipment or processes.    Determine causes of
operational problems or failures.
    Evaluate
characteristics of equipment or systems.    Proficient in Microsoft Office, OAM, MES, and EPI.    Working knowledge of SAP, ChemCad, C+, Java.    Advanced written and conversational German.    Intermediate conversational Spanish.   ‚Äã         Education     2018     Bachelor of Science  :   Chemical Engineering    University of Alabama   Ôºç   City  ,   State  ,   USA     Currently enrolled senior at the University of Alabama majoring in Chemical Engineering   Anticipated graduation date: May 2018        2013     High School Diploma  :   International Baccalaureate Program    Fairhope High School   Ôºç   City  ,   State  ,   USA    Graduated May 2013 with IB Diploma.     "
ENGINEERING,"         CORPORATE ENGINEERING SUPPORT TECHNICIAN       Summary    TECHNICAL SUPPORT ENGINEER
Technical Support  Telecom Support  Networking Support  Software/PC/LAN Troubleshooting Accomplished in Technical Support with 4 years of experience troubleshooting and maintaining user applications, workstations, and accounts across multiple platforms (OS X, Linux, Windows, Android, iOS). Updated and written user-facing and IT-facing technical.
*Provides outstanding customer service and a strong ability to communicate technical concepts in a non-technical manner. Known for patience in dealing with frustrated users.      Highlights          Installing, Configuring, Troubleshooting Windows, Linux and OS X  Installing, Configuring, Troubleshooting SoHo Networks  Creating & Updating documentation  Software Installation, configuring, and Troubleshooting  Implementing, Configuring network and End User Security  Mobile device Support  Printer Support  CLI Knowledge  VOIP, Video Chat Support  Critical Thinking with Root Cause Analysis  Encryption  File Structures  Network Protocols  AAA Security Model  Accounts and Group policy  Browser Support  TECHNOLOGY PROFICIENCIES  Operating Systems:  Windows 7-10, Ubuntu 14.04, OS X 10.8-10.11, ChromeOS, iOS9, Android  Applications:  MS Office 2010-2016 (Word, Excel, PowerPoint, Outlook), Google Apps (Drive, Docs, Sheets, Slides, Keep, Forms, Sites), Google Drive Sync Client, Internet Explorer, Firefox, Chrome, Safari, Edge, OpenVPN, Wireshark, Sublime Text, MSRA, Microsoft RDP, OpenSSH, Puppet, SCCM 2012 iOS-MDM  Networking  TCP/IP, DNS, DHCP, LAN/WAN, VPN/Remote Connectivity - OpenVPN, some basic Cisco iOS, Microsoft Virtual PC/Hyper-V, TeamViewer, Terminal Services, Netgear, Linksys, Firewall, Ports, experience in Routing & Switching (OSPF / BGP / VLAN / STP), Strong desire to learn more  Hardware:  Dell, HP, IBM/Lenovo, Apple, Microsoft, desktop, laptops. Android Smartphones tables, and wearables. iPhones and iPads. Printers, Routers, Switches, Modems, Wireless Routers, Video Conferencing equipment (TV, Projectors, Microphones, Speakers)  Security:  Basic knowledge of IPSEC / SSL-VPN / NAT / GRE, some experience with Authentication Protocols (Radius / TACACS), Strong desire to learn more.                Experience      Corporate Engineering Support Technician   01/2015   to   Current     Company Name   City  ,   State       Remote Support more than 120,000 employments.  Supported A wide variety of platforms including Windows, OS X, Linux (Ubuntu 14.04 LTS), ChromeOS.  Installed/uninstalled, configured, and troubleshot end user software (i.e.  SolidWorks, CAD, MSI, exe installers, dpkg binaries, and dmg binaries) and system management software (SCCM and Puppet).  Managed user account access with Active Directory and Google Groups based on Google's security policies.  Change, reset or lock user accounts.  User name changes and setup of account/email aliases for Google, Google X, and Nest.  Collaborate with other IT infrastructure teams (Linux, WinOps, SecOps, and NetOps) to resolve some of the most difficult issues and infrastructure outages.          Help Desk Support Analyst II   06/2012   to   08/2014     Company Name   City  ,   State       Provided Remote call center support for 600 New York Life Insurance agents.  Advised agents on the recommended specifications for now computer equipment based on each agent's needs.  Installed New York Life software along with WinMagic SecureDoc for Windows encryption.  Reset agent port passwords and access to OWA.  Installed and troubleshot end user software (Microsoft Office 2003-2008 including Outlook).  Implemented Security with Windows Firewall, Antivirus software, and browser hardening.  Troubleshot end user issues with windows, Malware, software updates and account creation.  Worked with the New York Life software team to adapt a modern standard for digitally download instead of CD-ROM distribution via mail service for software updates.  Contributed to revamping how new employees are trained and the streaming the information needed to learn the functions of the job.  Pushed for New York Life to standardize what computer hardware and Version of Windows agent should be buying to handle the modern software.  Using Pluralsight.com, I taught myself the basics of Help Desk Support with the CompTIA A+(801/802) training courses.  I learned the Must have knowledge for Network concepts and troubleshooting with the CompTIA Network+(N005) course.  Building on learning the basics for general computer and networking troubleshooting I learned the concepts of security with the CompTIA Security+(SY0-301) course.  CBTNuggets.com.            Certifications    Using CBTNuggets.com, I continued to build my system administration skill with the CompTIA Linux+/LPIC-1 course. I then built my Microsoft Windows Server with the MCSA 410, 411, and 412 course. I updated some of my prior knowledge with the CompTIA Network+(N006) and Security+(SY0-401). Continuing with Networking I am now taking a course for Cisco's CCNA. I am also moving forward with security. I am taking the EC Council Certified Ethical Hacker(v8.0) course. To understand system management better I am learning Bash scripting and Python.      Skills    A+, Active Directory, Antivirus, Apple, Bash, Basic, BGP, CAD, call center, CCNA, CD-ROM, CLI, Cisco iOS, Cisco, com, Hardware, computer hardware, Council, Critical Thinking, Encryption, Client, Dell, DHCP, documentation, DNS, Edge, email, Firewall, Forms, Help Desk Support, HP, IBM, Insurance, Internet Explorer, LAN, laptops, Linux and OS, Linux, access, Excel, mail, Microsoft Office, MS Office, Outlook, PowerPoint, Windows 7, Microsoft Windows, Windows, Word, Modems, MSI, Networking I, Network, Networking, Networks, Operating Systems, OS, OSPF, policies, Printer, Printers, Protocols, Python, Routers, Routing, scripting, Software Installation, SolidWorks, SSL, Switches, system administration, tables, TCP/IP, TV, troubleshooting I, Troubleshooting, Video, Video Conferencing, VPN, VOIP, WAN   "
ENGINEERING,"         MECHANICAL ENGINEERING INTERN         Summary    Highly motivated mechanical engineering student (EIT) interested in pursuing an engaging position in the corporate
setting to implement skills honed through years of engineering background. A dedicated student with problem-solving,
leadership, and communication skills along with the capability to build relationships and work in a team-oriented
environment.      Highlights          Proficient in SolidWorks			Linear Control  AutoCAD	Solid Mechanics  Engineering graphics and design		Microsoft Word  Fluid Mechanics		Microsoft PowerPoint  Thermal Analysis					Project management  Heat Transfer			Time management skills  Statics/Dynamics				Written and verbal communication skills  Material Science  Engineering Probability and Statistics Academic, acrylic, AutoCAD, CAD, concept, Engineer-in-Training, estimating, drawing, graphics and design, Laser,  Material Science, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, design process, progress, Project  management, Reporting, research, robotics, safety, SolidWorks, Statistics, Time management, verbal communication  skills, weighing, Written                Experience      Company Name    City  ,   State    Mechanical Engineering Intern   09/2015   to   Current       Worked with a team of four people in UCSD's MAE 3 class to build a mobile robot.  Evaluated parts of the robot using components such as springs, high-speed motor, and geared motor Analyzed and assessed progress of the project by using a Gantt chart Directed the group in the areas of design process and concept generation Energy Analysis Determined the mobility of the robot by estimating the energy and power transfer that occurs from the motor to the wheels of the robot Calculated the torque on the wheels, friction force of the floor, and other values such as factor of safety and desired time of travel AutoCAD Software Utilization Developed drawings of a clock and archived CAD files and drawing documents Implemented the CAD files into the Lasercamm (Laser Cutter) and produced the designed clock made of acryli Reporting/Grading Worked as an Academic Employee (Grader) for UCSD's MAE 105 class Communicated the graded results to the professor and expressed them through histograms by Microsoft Excel Assist in the assembly and manufacture of prototypes Utilize manufacturing methods, fabrication, and product designs Design and detail prototypes using SolidWorks Research and analyze customer design proposals, specifications, and other data.          Company Name    City  ,   State    Systems Engineering Intern   05/2014   to   03/2015       Responsible for the operations of crystallization robotics and compound management.  Use automated instrumentation to support protein crystallization efforts.  Assist with daily order fulfillment (weighing and transferring research compounds).  Stock solution preparation and rotation.          Education      BACHELOR OF SCIENCE  :  MECHANICAL ENGINEERING    University of California  ,   City  ,   State      MECHANICAL ENGINEERING        Engineer-In-Training (EIT) Certified October 2015              Interests    Teaching Assistant (2011-Current) TA for the kindergarten ministry at Dong Shin Presbyterian Church Supervise about 20 kindergartens every Sunday Discipline them to behave and coordinate activities such as games, birthday parties, and field trips PAL (Partners at Learning) Program (2014) Academic mentoring of third grade students at El Toyon Elementary, an educationally underrepresented area of San Diego Assisted the children with academic support and moral encouragement ADDITIONAL INFORMATION VOLUNTEER Teaching Assistant (2011-Current) TA for the kindergarten ministry at Dong Shin Presbyterian Church Supervise about 20 kindergartens every Sunday Discipline them to behave and coordinate activities such as games, birthday parties, and field trips PAL (Partners at Learning) Program (2014) Academic mentoring of third grade students at El Toyon Elementary, an educationally underrepresented area of San Diego Assisted the children with academic support and moral encouragement         Additional Information      INTERESTS Teaching Assistant (2011-Current) TA for the kindergarten ministry at Dong Shin Presbyterian Church Supervise about 20 kindergartens every Sunday Discipline them to behave and coordinate activities such as games, birthday parties, and field trips PAL (Partners at Learning) Program (2014) Academic mentoring of third grade students at El Toyon Elementary, an educationally underrepresented area of San Diego Assisted the children with academic support and moral encouragement ADDITIONAL INFORMATION VOLUNTEER Teaching Assistant (2011-Current) TA for the kindergarten ministry at Dong Shin Presbyterian Church Supervise about 20 kindergartens every Sunday Discipline them to behave and coordinate activities such as games, birthday parties, and field trips PAL (Partners at Learning) Program (2014) Academic mentoring of third grade students at El Toyon Elementary, an educationally underrepresented area of San Diego Assisted the children with academic support and moral encouragement         Skills    Academic, acrylic, AutoCAD, CAD, concept, Engineer-In-Training, EIT, estimating, drawing, graphics and design, Laser, Material Science, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, design process, progress, Project management, Project
management, proposals, Reporting, Research, robotics, safety, SolidWorks, Statistics, Time management, verbal communication
skills, verbal communication skills, weighing, Written   "
ENGINEERING,"         ENGINEERING MANAGER/QUALITY MANAGER           Profile     Results driven Mechanical Engineer with excellent technical, analytical, and communication skills. A record of positive achievement demonstrated by extensive participation and leadership in Manufacturing Engineering, Engineering Management, and Production Management projects. Additional experience in design, marketing and manufacturing support for fabricated metal products used for polymer filtration, turbine engine gas path seals, aerospace and industrial acoustic treatments, and thermal barrier systems. Four years experience in product design and manufacturing supervision for metallic brush seals used in gas and steam turbine engines. Seven years experience in Design and Manufacturing Engineering of aerospace and industrial acoustic products. Developed process for electrolytic nickel plating and brazing components used for semi-conductor bases. Justified, specified, developed layout and supervised construction of a 20,000 square foot metal working plant used for manufacturing semi-conductor bases. Developed manufacturing process for turbine engine abradable air seals. Justified, specified and supervised installation and start up of machine tools, furnaces, welding equipment, and adhesive bonding equipment used to manufacture turbine engine compressor shrouds and main engine and auxiliary power unit acoustic treatments. Designed proprietary equipment for use in manufacturing porous metal fiber media used in filtration, acoustic, thermal barrier and air seal applications. Oversaw implementation of AS9100 and ISO9001 Quality Management Systems. Managed relocated product distribution activities from New York to Florida.        Areas of Expertise          Project Management  Quality Management System Implementation  Production and Engineering Management  Staff development      Cost reduction  Process development and documentation  Process improvement/simplification  Source evaluation and selection            Professional Experience      Engineering Manager/Quality Manager    May 2000   to   December 2015     Company Name   -   City  ,   State      Design, build, and test acoustic silencers for industrial and aerospace applications.  Provide noise control analysis, recommend materials and noise control solutions.  Provide other technical analysis as needed to support sales and marketing.  Provide sales support for other electrical and mechanical devices distributed by Allied International.  Responsible for all shop and office functions at the DeLand, FL facility.  Responsible for Allied's Quality Management and Quality Control activities.          Manufacturing Engineer Project Engineer, Sales Engineer Product Development Engineer, and Manufacturing Engineering Manager    April 1980   to   May 2000     Company Name   -   City  ,   State      Managed a staff of up to 12 manufacturing engineers and technicians.  Department responsibilities included development and documentation of all manufacturing and inspection processes, vendor selection, product cost estimating, equipment justification, design and installation, tool and fixture design, and facility planning.  Member of the Technetics Quality Council, Material Review Board, and Management Corrective Action Board.  Chairman of the Statistical Process Control Committee.  Supervised development of manufacturing capabilities for machining, welding, brazing, heat treating, metal plating, adhesive bonding, and plasma spraying in compliance with a wide variety of commercial, aerospace, and government requirements.  Worked with equipment and service suppliers to develop new manufacturing processes for brush seals and other new products.  Supervised scheduling and daily activities of employees in the machine shop, seal ring, and brush seal manufacturing cells.  Provided designs and/or provided customers with design assistance for sintered metal fibers used for abradable turbine engine seals, acoustic treatments, thermal barriers, high temperature gaskets, and compliant spacers.  Collected and analyzed data for statistical process control and improvement.  Audited systems and processes for ISO 9000 compliance.  Developed operator and equipment test procedures for special process qualifications.  Justified and supervised installation of in-house CAD/CAM capabilities.  Managed an 18 month Just In Time implementation project with assistance from a team from Arthur Anderson Consultants.  This project was successful in reducing product lead times and work in process inventory by over 25% for stainless steel filter element manufacturing.          Education      Bachelor of Science   :   Mechanical Engineering  ,   1978    Rose-Hulman Institute of Technology   -   City  ,   State  ,   USA     Bachelor of Science in Mechanical Engineering, - Rose-Hulman Institute of Technology. Additional management and business training at Stetson University and Brunswick Corporation.           Skills     Experience with AutoCAD, Microsoft Office, and various ERP systems.  ISO9001 and AS9100 auditing.    "
ENGINEERING,"         ENGINEERING PROJECT MANAGER           Experience      Engineering Project Manager  ,     05/2015   to   07/2017     Company Name   ‚Äì   City  ,   State      Managed various engineering projects from start to finish while cultivating the client relationship and overall sales processes both internally and externally.  Tracked and reported key performance indicators while keeping present with market trends.  Created data automation processes for managing projects.  Processed proposals for new and existing customers with intentional sales tactics.  Increased department sales revenue by 65%; achieved financial objectives by preparing annual department budgets and scheduling expenditures via Microsoft AX/AX7.         Sr. Project Manager  ,     07/2017   to   03/2017     Company Name   ‚Äì   City  ,   State      Managed high volume projects from training to installation of door hardware locks and automation locking systems for various hotel chains; 60 projects on average with use of agile methology discipline and use of Microsoft AX 365.  Handled rotating schedules while delivering projects on time and on budget for the department.  Developed processes that help streamline project milestones; created action plans based on client needs.  Communicated real time project status and changes to clients/upper leadership as needed in accordance with project guidelines and clarity reporting open workbench software.  Leader of special projects from Marriott, Hyatt and Hilton that require more detailed focus; Investigated, analyzes and recommended solutions for client implementation issues.         Sr. Traffic Coordinator Ad Manager  ,     02/2010   to   05/2015     Company Name   ‚Äì   City  ,   State      Responsible for scheduling and ensuring commercial advertisements air on cable networks per client's contract.  Worked with clients and agencies to ensure ad copy and instructions are received and correct copy is ran; Inputs the titles of client advertisements into database and enters the instructions for ad airing.  Maximized billing opportunities by evaluating sold and scheduled inventory and adjusting commercial placement as needed.  Developed technical and systematic procedures to assist in the servicing of clients in addition to identifying problems and recommended solutions as needed.  Reviewed various documents for accuracy, and works with sales to resolve issues with changes or missing information against the initial advertising contract per client; Average client load 25.         Work History      Sr. Project Manager  ,   07/2017   to   03/2017     Company Name   ‚Äì   City  ,   State      Managed high volume projects from training to installation of door hardware locks and automation locking systems for various hotel chains; 60 projects on average with use of agile methology discipline and use of Microsoft AX 365.  Handled rotating schedules while delivering projects on time and on budget for the department.  Developed processes that help streamline project milestones; created action plans based on client needs.  Communicated real time project status and changes to clients/upper leadership as needed in accordance with project guidelines and clarity reporting open workbench software.  Leader of special projects from Marriott, Hyatt and Hilton that require more detailed focus; Investigated, analyzes and recommended solutions for client implementation issues.         Engineering Project Manager  ,   05/2015   to   07/2017     Company Name   ‚Äì   City  ,   State      Managed various engineering projects from start to finish while cultivating the client relationship and overall sales processes both internally and externally.  Tracked and reported key performance indicators while keeping present with market trends.  Created data automation processes for managing projects.  Processed proposals for new and existing customers with intentional sales tactics.  Increased department sales revenue by 65%; achieved financial objectives by preparing annual department budgets and scheduling expenditures via Microsoft AX/AX7.         Sr. Traffic Coordinator Ad Manager  ,   02/2010   to   05/2015     Company Name   ‚Äì   City  ,   State      Responsible for scheduling and ensuring commercial advertisements air on cable networks per client's contract.  Worked with clients and agencies to ensure ad copy and instructions are received and correct copy is ran; Inputs the titles of client advertisements into database and enters the instructions for ad airing.  Maximized billing opportunities by evaluating sold and scheduled inventory and adjusting commercial placement as needed.  Developed technical and systematic procedures to assist in the servicing of clients in addition to identifying problems and recommended solutions as needed.  Reviewed various documents for accuracy, and works with sales to resolve issues with changes or missing information against the initial advertising contract per client; Average client load 25.         Education      Bachelor of Arts  :   Communication  ,   05/2015     Oakland University               Summary    Experienced with multiple years of client relations, leadership, team building, strong analytical skills, managerial and project management knowledge. I seek to join a dynamic firm where my attention to detail and creative professional services can be valuable.      Highlights          Microsoft Office Suite, Dynamic AX, Access, Excel, PowerPoint and Word.  Microsoft Teams.  Experienced with Oracle, PeopleSoft, Sales Force, SAP, Jira, SharePoint and Gantt Chart Scheduler.  Possess strong written and verbal communication skills.  Possess strong knowledge of project management lifecycle.  Streamline, Real time  Ad, Reporting  Advertisements, Sales  Advertising, SAP  Ad copy, Scheduling  Agile, Verbal communication skills  Automation, Workbench      Billing, Written  Budgets  Budget  Cable  Hardware  Client  Clients  Database  Engineering projects  Financial  Focus  Inventory  Leadership  Managing  Market trends  Access  Excel  Microsoft Office Suite  PowerPoint  SharePoint  Word  Works  Networks  Oracle  PeopleSoft  Processes  Project management  Proposals            Skills     Microsoft Office Suite, Dynamic AX, Access, Excel, PowerPoint and Word.  Microsoft Teams.  Experienced with Oracle, PeopleSoft, Sales Force, SAP, Jira, SharePoint and Gantt Chart Scheduler.  Possess strong written and verbal communication skills.  Possess strong knowledge of project management lifecycle.  Streamline, ad, advertisements, advertising, ad copy, agile, automation, billing, budgets, budget, cable, hardware, client, clients, database, engineering projects, financial, focus, inventory, leadership, managing, market trends, Access, Excel, Microsoft Office Suite, PowerPoint, SharePoint, Word, works, networks, Oracle, PeopleSoft, processes, project management, proposals, real time, reporting, Sales, SAP, scheduling, verbal communication skills, workbench, written    "
ENGINEERING,"         PROJECT ADMINISTRATOR 	ENGINEERING       Summary    A consistent team leader with great analytic and interpersonal skills; highly focused in achieving and maintaining excellent customer relationships to assist you in achieving your organizational goals. I have over 10 years progressive experience in Accounting, Property Accounting and Project Administration and have deliver consistent contributions to increased productivity, decreased cost and produced strong revenue gains through teambuilding, self-motivation and development.      Highlights           Flexible team player  Analytical reasoning  Financial statement analysis  Compliance testing knowledge  Strength in regulatory reporting  Budget forecasting expertise  Account reconciliation expert  Adobe software proficiency  Complex problem solving  Strong organizational skills  Expert in customer relations  General ledger accounting  Flexible team player  Advanced computer proficiency (PC and Mac)  Flexible team player  Flexible team player  Flexible team player      Flexible team player  Expert in customer relations  Advanced computer proficiency (PC and Mac)              Experience      Project Administrator 	Engineering     Jan 2007   to   Jan 2009      Company Name   Ôºç   City  ,   State     Direct reporting responsibilities to the Executive Vice President Maintained general ledger, financial statements and other financial reports Analyzed and interpret monthly variances and trends between budgets and actual results in developing projections and forecast Prepared monthly billing base on contracts, project progress report and work-in-progress report Prepared and analyzed quarterly backlog report to forecast revenues and employees productivity Reconciled monthly bank statements and deposit daily cash receipts Used AIA Documents to prepare Prime and Sub-consultant Contracts Audited and approved Sub-contractors invoices for process and payment Assisted Controller with year end audit Monitored Job Cost report to ensure employees are charging to the correct projects Year End CAM Reconciliation for rental properties Prepared monthly invoices for Tenants in compliance to Lease Agreement Process bank deposit and updated accounts receivable.         Project Administrator     Jan 2000   to   Jan 2007      Company Name   Ôºç   City  ,   State     Prepared monthly billings and revenue forecast Prepared financial reports and analyzed variances Prepared office earnings report and distribute to the Officers Prepared rate schedule to be use in contract proposals Prepared project status reports, monitoring costs and charges associate with each project, attend department meetings and advised project managers of project overruns.  Reviewed Consultant invoices and code to the correct project numbers and general ledger accounts Prepared monthly cash flow projection Prepared Standard Forms 295 & 294 reports semiannually for the Government.  Prepared tax reports quarterly or semiannually for several States.  Assisted Controller with year end audits Coordinated with insurance company to provide insurance certificate to clients.         Senior Staff accountant     Jan 1998   to   Jan 2000      Company Name   Ôºç   City  ,   State     Prepared and analyzed financial statements on a monthly basis Reconciled and process employees expense report to American Express charges Reviewed and analyzed General Ledger on a monthly basis Reconciled monthly bank reconciliation Daily cash reconciliation, process bank deposit and updated accounts receivable.         Project Accountant     Jul 2009   to   Current      Company Name   Ôºç   City  ,   State      Aligned all financial activity with the regulations of the GAAP.     Provide weekly cash forecast for the Eastern Region.    Ensure accurate and timely billing for both external and internal customers.    Update¬†project budgets for all projects assign to me.    Calculate and recognize revenue in accordance with US GAP for all projects.    Setup all aspects of¬†new projects which includes budget, contract information and revenue recognition base on contract.    Perform¬†month-end close procedures pertaining to billing, accounts receivable baddebt provisions and contingencies, journal entries and reconciling.    Monthly meeting with the Director of Operation in regards¬† to ¬†project income statement.     ‚Äã         Education      M.B.A  ,   Business Administrator   2005     American Intercontinental University   Ôºç   City  ,   State     Business Administrator       B.A  ,   Accounting   1997     Florida International University   Ôºç   City  ,   State     Accounting       Skills    accounts receivable, AIA, bank reconciliation, billing, billings, budgets, daily cash receipts, cash flow, Consultant, Contracts, Controller, clients, financial, financial reports, financial statements, Forms, General Ledger, general ledger accounts, Government, insurance, meetings, excel, Microsoft office applications, office, PowerPoint, Pivot tables, presentations, Prime, progress, proposals, Express, reporting, spreadsheet, tax, Timberline   "
ENGINEERING,"         SOFTWARE ENGINEERING MANAGER       Summary    Experienced software engineer, and hands-on engineering manager with 20+ years of product development experience in broadcast media, and 10+ years of experience in leading development teams (20+ engineers), hiring (10+ offers, 40+ interviews), HR personnel procedures, performance reviews, and project transitions.          Experience     09/2009   to   Current     Software Engineering Manager    Company Name   Ôºç   City  ,   State      Visual C++, Windows, OOP, STL, WinAPI, MFC, threads, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats and standards, codec SDK, MPEG-DASH, API design and documentation.  BCD spinoff as Imagine in 2013) Nexio video servers and applications run in various nodes of Nexio LAN to facilitate collaborative video broadcast workflows.  Media comes from proprietary SAN or generic storage off NAS.  Development and team management, Nexio servers' applications, Playout business unit: Led team of 22 developers from Burbank (6), Naperville (8), and Beijing (8 indirect), introduced peer reviews, repurposed components, and all 3 teams collaborated as one large team, and leading team of 3 to 6 from Burbank since 2014, adopted Scrum (ScrumMaster), facilities right-sized, and released deliverables for Nexio Software Suite 6.0, 7.0, 8.0 and Global Proxy Suite 2.5, 3.0, 3.5.  Team handles vendor communications for codec level customer issues, and team migrated source revision control to Mercurial, Jenkins, 30+ products.  Published functional, REST API, and URI specification document for Hercules web service, and 10 JSON protocol API documents for 3rd party and in-house use.  Selected hands-on projects include: Service-oriented architecture: Initiated, architected and executed SOA from concept to completion to facilitate centralized web client opportunities, and 24/7 service models, and team delivered 2 web services, 10 services, 5 desktop clients, and 3 web client pages for essential functions including media playback, metadata access, proxy management, and two-domain content management.  Hercules web service for web player solution based off MPEG-DASH: Created complete backend C++ engine to process URI, provide dynamic HTML5 player page, JavaScript source based off dash JS, handle ""ready to go"" and ""just in time"" sources, and deliver segmented MP4 atoms (H.264, AAC), and team helped with providing C# web service framework, CLI bridge layer, and device testing.  JSON services on TCP stack using C++ as part of SOA: Created header only parser on top of ""rapid json"" for SAX style reader, multi-threaded server side API framework classes for request-response and notification methods, developed new services Content Manager, and Picon, evolved Encoder, GPRX, Helios, MB, Scavenger, and Transcoder as services, and guided Helper, and Requestor to completion.  Content manager service for primary-backup workflows: Architected and developed rules-based, dynamic, multi-threaded C++ engine to manage media contents, and metadata updates between two domains.  Scavenger, Transcoder for proxy media: Proposed new method, teamed up, and successfully wrote two new 24/7 products to replace escalated legacy products that required regular hand holding.  MediaBase DLL, desktop explorer: Guided to optimize for 200K IDs to meet storage scalability, and achieved interactive UI performance for all conditions regardless of user operation.  DTA-Handler architecture in ftp-server: Proposed to introduce single handler to help consolidate all formats as one product build, and scalability, and team added one converter DLL per container for import and export.         11/2005   to   08/2009     Software Engineering Manager    Company Name   Ôºç   City  ,   State      Development and team management, Nexio editing applications:.  Hired, mentored and built core editing team to size of 8 from Naperville, collaborated with expanded team in Beijing (8 indirect), teamed up to develop server integration modules for video broadcast workflows, and released deliverables for Video Editing Suite 2.5.  Established development process document for consistent procedures and peer code review guidelines, and team established crash dump analysis procedures to help troubleshoot hard to repeat issues.         08/1997   to   10/2005     Principal Software Engineer    Company Name   Ôºç   City  ,   State      Harris Corporation acquired Leitch) Architected, designed, and implemented fundamental DLL components for evolution of video editing product, and selected major projects include (C++, Win32, threads, codec SDK, driver SDK, MFC): Interactive playback architecture Video and audio rendering engines Scalable decoder and encoder components Hardware integration modules (critical part of business success in post-production space) Interactive picon and waveform drawing components.         08/1994   to   07/1997     Software Engineer    Company Name   Ôºç   City  ,   State      DPS acquired Star Media; Leitch acquired DPS in 2000).  Star Media, technology startup, created video editing software Velocity for post-production space, and developed projects include Project media management tools, Render Bank, and video effects.          Education          M.S  :   Computer Science    Illinois Institute of Technology   Ôºç   City  ,   State      Computer Science            B.E  :   Electronics and Communication Engineering    National Institute of Technology   Ôºç   City    India    Electronics and Communication Engineering        Skills    API, ATL, audio, backup, broadcast, C++, CLI, Hardware, concept, content management, Content, client, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, HTTP, IDs, explorer, JavaScript, json, LAN, MB, access, C#, MFC, Win, Windows, 2000, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++   "
ENGINEERING,"         CLINICAL ENGINEERING MANAGER       Summary     A accomplished clinical engineering manager with more than 12 years of training and experience I lead clinical engineering directives to provide superior customer service and operational efficiency.   I have a proven track record managing the execution of the medical equipment management plan at various health facilities in the West Virginia regional area.  I posses exceptional team building and leadership skills. Customer focused with proven skills in interpersonal relations, negotiation, and written and verbal communications.   Developed and provided informative written reports for administration on regulatory compliance, cost savings, contract administration, strategic planning, and process improvement.  With focus on regulatory compliance of the medical equipment plan I consistently keep updated on requirements from TJC, CMS, NFPA and other governmental agencies, with a proven track record of no written recommendations from regulatory inspections.          Experience      Clinical Engineering Manager   06/1996   to   01/2016     Company Name   City  ,   State      Manager of Clinical Biomedical Service, Inc. Responsible for the medical equipment management plans of hospitals and medical facilities in West Virginia.   Responsible for all company budgets, project estimates, salaries, evaluations, personnel recruitment, hiring, training and dismissal.  Trained and supervised employees in performing electrical safety procedures, repair service and preventive maintenance of medical equipment.  Proficient at medical equipment compliance and risk management by developing and implementing polices according to agency standards like TJC, CHS, NFPA, OHFLAC.  Project manager on new and expanded installations of medical equipment systems at various medical facilities.  Seated member of hospital safety committees to assist in providing recommendations and information on medical equipment management, equipment evaluation and selection, potential safety issues, national safety alerts from manufacturers or federal agencies.          Imaging Service Engineer   06/2012   to   06/2014     Company Name   City  ,   State      Managed repair service and preventive maintenance of over $8 million in different modalities of medical imaging and biomedical equipment at two hospitals in southern West Virginia and eastern Kentucky.   Provided excellent customer relationships through ownership of the accounts, follow-up communication and good technical skills.  Performed installations and managed LAN and WLAN server/workstations on different systems used in the diagnostic monitoring of the patients' physiological parameters.   Installed and maintained the DICOM protocol connections to TCP/IP ports for multiple modalities of medical imaging systems including the RIS and PAC systems at many hospital facilities.         Imaging Service Engineer   08/2007   to   10/2009     Company Name   City  ,   State      Installed and performed repair service and preventive maintenance on over $10 million of CT, MRI and Nuclear Medicine systems in inventory.   Established excellent customer relationships through ownership of the accounts, follow-up communication and good technical skills.   Installed and maintained DICOM protocol connections to TCP/IP ports for multiple modalities of medical imaging systems including the RIS and PAC systems at many hospital facilities.         Biomedical Equipment Technician II    02/1980   to   06/1996     Company Name   City  ,   State      Provided repair service, preventive maintenance and electrical safety for over 250 different modalities of medical equipment, physiological monitoring systems and medical treatment devices.  Coordinated scheduled preventive maintenance work orders to be distributed to the biomedical technicians and developed pm completion reports for management.  Managed server/workstations, LAN and WLAN on different systems used in the diagnostic monitoring of the patients' physiological parameters.          Accomplishments      Managed an independent biomedical service company that serviced 40 hospitals and medical facilities for over 20 years.  Successfully management of supervisors, sales personnel, biomedical equipment technicians and office staff.  Negotiated over $1 million in new service contracts and contract renewals for medical equipment at various medical facilities.  Developed and implemented polices on medical equipment management according to standards and requirements by TJC, CHS, NFPA, OHFLAC for hospital facilities.  Initiated and established a computerized paperless system to perform electrical safety management, repair, performance, and reports for over 7,000 medical devices.  Nominated for CAMC Care Award for reconfiguring a medical device to measure the respiration of premature infants with breathing impairments to help improve recovery time.  Designed and built the first patient sleep study lab in WV.  Found and solved a nation-wide distortion problem in the MRI image scan caused by a contrast injector device.        Education      AAS  :   Electronic Technology     West Virginia State University   City  ,   State                BA  :   Business Management    Marshall University   City  ,   State                Diploma  :   Computer Programming    Center College   City  ,   State               Professional Affiliations     AMSP (Association of Medical Service Provider) member and held position of Secretary   WVBA (WV Biomedical Association) founding member and held position of Secretary   KARC (Kanawha Amateur Radio Club) member, Call Sign: KA8ISQ  ARES/RACES (Amateur Radio Emergency Service/ Radio Amateur Civil Emergency Services) member       Skills     Basic and Advanced Supervision Training Courses, CAMC, Charleston, WV  Certified Biomedical Equipment Technician (CBMET) training at University of St. Louis  Toshiba certified service trained on Aquilion 16, 32 and 64 slice CT's.  Toshiba certified service trained on Vantage 1.5 T 8 channel MRI   Toshiba certified service trained on Siemens E-Cam Nuclear Medicine Camera  Aramark service trained on GE AMX 4 and AMX4+ portable XR unit  Aramark service trained on GE 9600, 9800, 9900 Portable C-Arm   Aramark service trained on GE Precision 500 Radiology and Fluoroscopic image system  Field trained on various other modalities and manufacturers of XR systems  Microsoft Applications, Word, Excel, Publisher, PowerPoint, Access, and Outlook  Foresight Imaging Systems trained on DICOM protocols, imaging conversion to DICOM for RIS/PACS  Skilled in the operation of MS 2000, Windows 7, MySQL, PHP, Apache, UNIX, Linux, Cisco   Skilled in the operation of networks, DSL/Cable, Hubs, Routers, , Cabling, LAN/WAN  Skilled in the operation of workstations and servers, IDE/ SCSI devices, network storage devices    "
ENGINEERING,"         CORPORATE PROCESS/SYSTEMS ENGINEERING MANAGER           Executive Summary     High-energy Engineering Manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills. Results-focused management professional offering 30 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.       Core Qualifications          Lean Manufacturing and Management  Six Sigma tools and methodologies like RCM, FMEA, DMAIC, and PFD.  Restructuring and Reducing Manpower while Improving Efficiency.  Six Sigma Certified  Advanced experience with the following Software: Microsoft Office 2003-2011, Microsoft Visio, 2008-2010, Business Objects, SAP, Apple Lion, Pages, Keynote, Numbers, Microsoft Access 2010, Visual Studio 2008-2010, Microsoft Project, Netbeans, TextPad, SQL Server 2008, PowerSteering, Tango.  Computer Language Experience - HTML, Css, Java, Java Script, C++, VB.NET, ASP.NET  In BSIT degree program, completed C++ classes, Java 1, Java 2, Web Design 1, Web Design 2, Algorithms, Software Engineering Courses.  These classes included creating and building websites, building a C++ Mortgage Calculator, completing a Java GUI and non- GUI mortgage calculator with and without an amortization table.  We were required to utilize and become very comfortable with Netbeans and TextPad software.  Microsoft Project software used to document engineering continuous improvement savings projects until switching to PowerSteering software.  PowerSteering Software Super User-PowerSteering used to track CI Savings, manage reporting and build Dashboards for upper management.      Operations management  Change management  Inventory control  Policy/program development  Supervision and training  Sound judgment  Computer-savvy  Calm under pressure  Complex problem solving  Motivational  Continuous Improvement  Out of the box thinking  Analytical and logical  Strong Leadership skills             Professional Experience      Corporate Process/Systems Engineering Manager    July 2013   to   January 2016     Company Name   Ôºç   City  ,   State      Build engineering processes and be the super user for key software utilized by Engineering Services.  Function as the key technical resource for plant engineering and maintenance personnel by providing significant engineering and maintenance experience and knowledge, while proactively and creatively seeking out, identifying, implementing and documenting cost savings and sustaining favorable customer relations.  Experienced in supply chain, six sigma and lean manufacturing.  As an industry leader I manage all reliability engineers in the Corporate Engineering Services throughout the US and Mexico.  Primary Responsibilities: Perform field skill assessments for engineering services.  Vet performance and bonus recommendations.  Develop, build and rollout engineering CI process standardization.  Maintain key system software and provide super user support.  Provide software training and support to new and existing engineers.  Act as technical liaison for plant operations, maintenance and vendors by providing assistance in identifying opportunities to improve equipment performance and reliability while providing total project management and acting as a liaison between the plant maintenance or engineering staff and outside vendors.  Contribute to the development of projects to maintain infrastructure and improve reliability strategies.  Interact with customer maintenance staff and other material users to identify and develop effective cost saving measures.  Identify and document cost savings and facilitate presentation and approval by the client.  Assist with preventive maintenance programs and identify and optimize spare parts required to support those activities.  Identify, manage, and develop suppliers that will be used at the plant including develops outside suppliers for purchasing, repair, and re-engineering of OEM spare parts in accordance with corporate and site quality policies, directions, and goals as defined.  Identifies and develops effective documentation to measure and analyze inventory levels, lists of materials, purchased parts, equipment and miscellaneous items required to support manufacturing process and production.  Works directly with customer concerning technical issues and ensuring customer relations are maintained and objectives are established and accomplished.          SDI Site Operations Manager    September 2012   to   July 2013     Company Name   Ôºç   City  ,   State      To effectively and efficiently manage client locations for SDI by meeting defined performance goals.  Responsible for managing aspects which include Purchasing, Inventory Control, Human Resource Management, IT, Productivity and Facilities Management.  Goals include: store profitability, customer service levels, inventory turns and accuracy, use of National Suppliers, annual customer/SDI savings, and safety.  Primary Responsibilities: Effectively manage client locations for SDI by meeting defined performance goals for 2 locations.  Responsible for providing supply chain management solutions with respect to maintenance, repairs, managing MRO supplies for industrial and institutional customers.  Responsibilities include: Purchasing, Inventory control, HR Management, IT, Productivity Facilities Management, Continuous Improvement, Financial Reporting and Budget Management for multiple locations.  Goals include: store profitability, customer service levels, Inventory turns and accuracy, use of National Suppliers, annual customer/SDI savings, and safety at my designated sites.          Operations Group Manager    November 1981   to   October 2011     Company Name   Ôºç   City  ,   State      Requirements and Competencies: Solid interpersonal skills and team orientation Comfortable in a Union and Non-Union work environment Strong analytical, technical and problem-solving skills Leadership skills, a comfort level with change, and the ability to lead change is essential and critical to this position Successful in a lean work environment Successful identifying and implementing best practices.  Primary Responsibilities: Direct supervision of multiple high-speed bottle lines, can lines and draught line.  Develop and monitor all critical control points to ensure consistency and quality of products Coordinate and schedule preventative maintenance work Coach employees, enforce safe working practices and maintain records Create a self-directed workforce Suggested reclaiming carbon-filtered water in our brewing process that reduced purchasing and water treatment charges of a 100,000 BBls of water per year, per plant.  Analyzed and restructured the roles and responsibilities of the Draught department employees resulting in reducing manpower on all three shifts, a total of 25%.          Education      B.S   :   Mechanical Engineering  ,   2005    McFord University   Ôºç   City  ,   State  ,   US    GPA:   GPA: 3.6     Major i Mechanical Engineering GPA: 3.6         M.S   :   Electrical Engineering  ,   2010    McFord University   Ôºç   City  ,   State  ,   US    GPA:   GPA: 3.7     Electrical Engineering GPA: 3.7         B.S.I.T   :   Software Engineering  ,   2012    University Of Phoenix College   Ôºç   City  ,   State  ,   US    GPA:   GPA: 3.7     Bachelors of Science in Software Engineering GPA: 3.7         Affiliations     Volunteered with the Red Cross..       Skills     VB.NET, ASP.NET, Apple, Budget Management, Business Objects, C++, Calculator, Coach, interpersonal skills, Continuous Improvement, Css, client, customer relations, customer service, documentation, Facilities Management, Financial Reporting, GUI, HTML, Human Resource Management, HR, Inventory, inventory levels, Inventory Control, Java, Java 1, Java 2, Java Script, Leadership skills, Lean Manufacturing, managing, manufacturing process, materials, Microsoft Access, Microsoft Office, Microsoft Project, Microsoft Visio, Works, personnel, policies, problem-solving skills, processes, project management, Purchasing, quality, maintain records, re-engineering, repairs, reporting, safety, SAP, Six Sigma, Software Engineering, software training, SQL Server, supervision, supply chain, supply chain management, Tango, user support, Visual Studio, water treatment, Web Design 1, Web Design 2, websites.    "
ENGINEERING,"         MINERALOGY ENGINEERING INTERN         Summary     Passionate graduate student in extractive metallurgy with solid industrial experience, a diverse academic background, and strong leadership and relationship-building skills.        Education      Colorado School of Mines     2016       Master of Science  :   Materials and Metallurgical Engineering    City  ,   State  ,   USA     Thesis work comprises of flotation fundamentals including zeta potential, contact angle, adsorption density as well lab scale flotation. Expected graduation date: May 2016          Aalto University   2014         Materials and Metallurgical Science     City  ,     Finland     European Minerals Engineering Course. Studied plant automation, metallurgical plant design, and flotation.         University of Miskolc   2013         Mineral Processing    City  ,     Hungary      European Minerals Engineering Course. Focused on mineral processing including comminution and agglomeration.          Wroclaw University of Technology   2013         Materials and Metallurgical Engineering    City  ,     Poland     European Minerals Engineering Course. Took courses in hydrometallurgy, biometallurgy, pyrometallurgy, and mineral economics.          Colorado School of Mines      2013       Bachelor of Science  :   Materials and Metallurgical Engineering     City  ,   State  ,   USA     Graduated with honors, cum laude.          Experience      Company Name     June 2014   to   September 2014     Mineralogy Engineering Intern   City  ,   State     Working with lab and pilot plant scale project in minerals processing including flotation, magnetic separation, screening.         Company Name     May 2013   to   August 2013     Metallurgical Engineering Intern   City  ,   State      Developed and performed a study on several quality issues for anode production.  Collaborated with operations, technical, and maintenance to ensure implementation of project.  Conducted laboratory work for XRD/XRF measurements of ore.          Company Name     May 2012   to   August 2012     Corrosion and Materials Engineering Intern   City  ,   State      Researched and reviewed differing pipeline coating technologies in the academia realm.  Conducted evaluations for existing commercially available coatings and provided a suggestion for their use.          Company Name     June 2011   to   August 2011     Primary Process Intern   City  ,   State      Provided assistance to technical operations, primary process, quality, and pilot plant.  Developed and performed a study on several quality issues.  Created a report with laboratory results that encompassed a solution to quality problems.  Produced a plan for a new expansion of the plant.          Affiliations     Society of Mining, Metallurgy,and Exploration, Tau Beta Pi Engineering Honor Society, Blue Key Honor Society, Materials Advantage, Alpha Phi, International Intercollegiate Mining Games       Accomplishments      Cumulative GPA - 3.67	cum laude  Involvement Tau Beta Pi Engineering Honor Society  Director of Scholarship 2012        Skills    Metallurgical, Metallurgical Engineering, Fundraising, Mec, Exploration, Metallurgy, Laboratory, Operations, Maintenance, Xrf, Coatings, Corrosion, Materials Engineering, Pipeline   "
ENGINEERING,"         ENGINEERING MANAGER/SENIOR MECHANICAL DESIGNER           Executive Summary    Operations and Manufacturing Engineering Manager with more than 12 years of experience in high-volume global operations, support of automated production equipment and the design, layout and support of custom machinery. Proven record of leading multi-skilled teams to drive projects from pre-development through post-development cycle. Increased operational profitability by enhancing processes. Visionary, forward-looking, and pioneering with a passion for challenging projects. Leadership style is highly results-oriented.
Professional Knowledge and Strengths
* Global Operations Management * Personnel Management * AutoCAD v.14/2008/2010 * Budgeting, Planning, Forecasting * Training & Staff Development* Six Sigma* Vendor Kanban Contracts* Lean Manufacturing* AutoCAD Inventor 2010 * Product Cost Reduction * Team Leadership/Team Building * Bosch/Item Software * New Product Development * Organization/Time Management * ANSI Drawing Standards * Inventory Control/Cycle Counts * Total Quality Management * Mechanical Design * Project Management * Customer Service * MS Office Suite * ROI Analyzes * Safety/Security * Virtual Gibbs        Professional Experience      Engineering Manager/Senior Mechanical Designer    January 2001   to   January 2015     Company Name   Ôºç   City  ,   State      Planned, directed, and coordinated the operations with multiple branches across the globe.  Responsible to formulate company policies and budgets.  Developed long-term approaches that redefined problems/opportunities in anticipation of changing business conditions.  Coordinated and directed projects, making detailed plans to accomplish goals.  Analyzed technology, resource needs, and market demand, to plan and assess the feasibility of projects.  Organized all material purchases, storage and manufacturing for multi-program production.  Created assembly drawings to include bills of materials, detail drawings and manuals for the ""Grid-Lok"" compliant tooling system.  Integrated Airline's valve, cylinder and PLC product line offering into the electro-pneumatic control system.  Utilized AutoCAD 2008/2010 to rapidly integrate automatic complaint tooling modules into a range of existing electronics manufacturing equipment based upon the engineering, vendor and customer input.  Responsible for month end calculations of cost of sales thru spreadsheet analysis.  Year end presentations for future projects, goals and team work with sales managers and distribution networks Recognized for the redesign and improvement of speed, quality .and reliability of several existing product offerings reducing manufacturing costs by 28%.          Plant Manager/Project Manager    January 1997   to   January 2001     Company Name   Ôºç   City  ,   State      Project management of assembly automation system for Medical/Pharmaceutical application with a budget of 120K.  Responsible for long-term or high-profile projects from inception to final product or outcome.  Participated in team reviews and then assigned projects tasks accordingly.  Hired and organized individuals and subcontractors necessary to complete the project while coordinating all schedules.  Ensured that the project moved forward in a timely, cost-effective manner, makes changes and adjustments.  Completed all final inspections and reports for each project Responsible to oversee employees, production and efficiency, while making sure the plant is running smoothly, quickly, efficiently and safely.  Required to monitor the production equipment to make sure that it stays in good working order, and repair or replace the equipment when needed.  Created cost justification and organized the purchase of a full in house machine shop, including 3 CNC's and 5 Bridgeport machines.  Designed, developed and built several assembly stations and sub-systems for the manufacture of magnetic storage devices, connector assembly programs, packaging equipment, mailers and semi-conductors.          Precision Machinist    January 1993   to   January 1997     Company Name   Ôºç   City  ,   State      Completed the set up and operation of a variety of machine tools to produce precision parts and instruments.  Fabricated, modified and repaired mechanical instruments.  Fabricated and modified parts to make or repair machine tools or maintain industrial machines, applying knowledge of mechanics, shop mathematics, metal properties, layout, and machining procedures.  Handled G-Code programming and metalworking on several varieties of CNC machinery.  Organized production control, work recording and measurement systems.          Education      AutoCad   :     2001    Penn State   Ôºç   City  ,   State              General Diploma   :     1991    Faith Christian Academy                    Skills    assembly, AutoCAD, automation, budgets, budget, CNC, electronics, layout, machine tools, machinery, market, materials, mathematics, mechanical, networks, packaging, PLC, policies, presentations, programming, Project management, quality, recording, sales, spreadsheet, team work   "
ENGINEERING,"         DIRECTOR OF ENGINEERING           Summary     Manager/Director - Engineering/Research & Development/Product Development/Design - Versatile and highly competent mechanical engineering professional offering over 10 years experience of product design & development in the manufacturing industry with demonstrated success in on-site technical support, installation & maintenance and systems troubleshooting & testing.    Expertise in project management techniques, implementing engineering changes and performing testing & design changes.  Track record of handling welding, fabrication, material handling and material processing procedures along with managing project budgets.   Possesses technical & engineering skills with the ability to analyze issues, devise continuous process improvements, incorporate initiatives to increase efficiency, streamline operations & decrease overall expenses with minimal resources.   Successfully built the production department from a staff of zero to 20 in approximately 5 weeks and completed a project 20 days early and 15% under budget at Amer Industrial Technologies   Efficiently managed engineering of $30MM+ nuclear safety related project including 10 large stainless steel process tanks at Amer Industrial Technologies  Brought three new products to market through design changes & manufacturing efficiencies and helped reduce manufacturing cost for two of the products by over 30% at Roberts Filter Group   Areas of Expertise:                 Project Engineering & Production Product Design & Product                          Development Testing                 Knowledgeable in Welding & Fabrication, Material Handling &                      Processing Procedures, Project Management & Direction,                     Internal & External Quality Audits, Instrumentation &                       Control, and Project Budgets Multitasking in fast-paced                      environments    Highly Organized and Strong Analytical Abilities   Articulate Oral and Written Communication   Quick Problem Resolution & Decision Making   Client Relationship Management   Continuous Process Improvement and Innovation   Team Building, Training and Development         Experience      Director of Engineering    January 2013   to   Current     Company Name   Ôºç   City  ,   State      Roberts Filter Group is a designer/manufacturer of equipment for municipal water filtration and has approximately 100 employees.  The company has been in business for 125 years.  Responsible for running the engineering department including project engineering, instrumentation & control and product development; overseeing work assignments, attending management meetings, project meetings, product development testing, preparing & reviewing drawings, meeting with clients at job sites and calling customers or vendors.  Major Contributions Brought three new products to market through design changes and manufacturing efficiencies, also helped reduce manufacturing cost for two of the products by over 30%; oversaw installation of two of them and performed field engineering service and troubleshooting Directed a cross-functional engineering department with a staff ranging from 10-20 employees Efficiently oversaw successful delivery of projects totaling over $35MM Strategically planned short and long-term projects for engineering department Managed project budgets to ensure profitable delivery.          Project Engineer/Engineering Manager/Production Director    January 2009   to   January 2013     Company Name   Ôºç   City  ,   State      Amer Industrial Technologies was a custom manufacturer of code tanks and equipment for nuclear and non-nuclear power plants, NASA etc. and had about 30 employees.  Responsible for development of welding (including GTAW, GMAW, FCAW, SAW, and SMAW processes), fabrication, material handling and material processing procedures as well as development of design, document control and general engineering procedures.  Managed project budgets to ensure profitable delivery.  Ensured utilization and adherence of proper procedures and planned the fabrication processes and resources to be used on a daily basis.  Qualified and Certified Lead Auditor.  Major Contributions Built the production depart from from a staff of zero to 20 in about 5 weeks Completed a nuclear safety-related project 20 days early and 15% under budget Provided quotations on quick turn-around projects and maintained production schedules and budgets Effectively oversaw successful early delivery of nuclear and non-nuclear projects totaling over $15MM Directed workflow, supervised & trained engineering & production department personnel with a staff ranging from 10-20 employees; also developed estimates for jobs the company was bidding Created long-term fabrication schedules including resource loading (both personnel and equipment) to meet customer expectations Strategically planned short and long-term projects for production department and engineering department Proactively led development of a Commercial Grade Dedication program in accordance with 10CFR50 Appendix B, ASME NQA-1:2008 (2009 Add.), ASME Section III NCA-3800/4000 Conducted internal quality audits and external vendor quality audits for evaluating vendors for placement on Qualified Suppliers List.  Project Manager on a large fabrication project including 10 large diameter stainless steel process vessels (project value exceeded $30MM).  Supervised designers and other engineers as well as managed a staff of 6-10 employees.  Responsible for maintaining the project schedule, purchasing materials, services and equipment, creating workflow documents including job travelers and weld maps and preparing code calculations.  Major Contributions Developed new standardized drawing and design calculation procedures streamlining the preparation and approval process: Reduced the time required by approximately 30%;reduced the fabrication inefficiencies by streamlining schedules & workflow documentation saving approximately 10% of the overall project budget Directed workflow, supervised and trained engineering and drafting department personnel Managed engineering of $30MM+ nuclear safety related project including 10 large stainless steel process tanks Provided technical oversight for fabrication activities Efficiently reorganized Nuclear and Commercial Quality Programs to exceed current requirements.          Co-Founder    January 2008   to   January 2009     Company Name   Ôºç   City  ,   State            Balance of Plant Engineer    January 2007   to   April 2008     Company Name   Ôºç   City  ,   State            Corporate Thermal Performance Engineer    June 2005   to   January 2007     Company Name   Ôºç   City  ,   State            Fellow    July 2006   to   September 2006     Company Name   Ôºç   City  ,   State      Chosen as 1 of 2 Exelon Nuclear employees and 1 of 5 Americans to attend the World Nuclear University          Intern    June 2002   to   August 2002     Company Name   Ôºç   City  ,   State            Education      MS   :   Mechanical Engineering  ,   2005    Tulane University   Ôºç   City  ,   State       Mechanical Engineering         BS   :   Mechanical Engineering  ,   2003    Tulane University   Ôºç   City  ,   State                 Mechanical Engineering      L'Institut Francais De M√©chanique Avanc√©e (IFMA)   Ôºç   City  ,     France     Semester Abroad Program - Design of Heavy Truck Tires at Michelin Tires         Affiliations      Engineering Intern Certification (Louisiana)  Pursuing Professional Engineering License        Skills    Academic, ANSYS, Autocad, budgets, budget, C Programming, CAD, clients, delivery, product development, documentation, drafting, functional, drawing, Macintosh, market, materials, Math, MATLAB, meetings, Excel, MS Office, PowerPoint, 2000, Windows 95, 98, Word, Operating System, personnel, 35MM, Pro-Engineer, processes, purchasing, Quality, quick, safety, SolidWorks, troubleshooting, Unigraphics, Vista, welding, workflow      Additional Information      Academic Memberships Student Member of the Tulane University Dean's Advisory Board Outstanding Teaching Assistant, Department of Mechanical Engineering; 2003-2004 Tau Beta Pi National Engineering Honor Society Pi Tau Sigma National Mechanical Engineering Honor Society American Society of Mechanical Engineers-Treasurer of Tulane Chapter; 2000-2003 Golden Key Honor Society awards 2002 ASHRAE Outstanding Junior Award for excellence in the field of Thermal Studies and Fluids   2014 IRONMAN Lake Placid Finisher     "
ENGINEERING,"         ENGINEERING TEAM LEAD       Career Overview     Engineering Team Lead with years of experience working at every level and stage of the software development life-cycle. Independently motivated to discover new techniques through self evaluation and improvement. Qualified in coaching individuals and teams on Agile and Scrum principles. Detail-oriented professional with extensive software development experience using a wide variety of languages. Believes success is defined by highest value delivered in shortest amount of time.       Qualifications          Agile coach  Product owner  Team lead  Scrum master      Web application development  UI design  Relational database design            Skills      ASP, C#, VB.NET, SOAP, REST  JQuery, Bootstrap, CSS, HTML5  MSSQL, MYSQL, DTS, SSIS, SSRS  IIS 5, IIS 6  Agile, Scrum, Kanban  Objective C, PHP, Perl        Accomplishments      Designed and prototyped payment processing system for new and legacy applications. Worked closely with product owners and team to ensure project delivery was a success.  Served as agile project manager for multiple application build-outs. Each resulting in long term contracts with clients and new sales.  Coached engineering teams on agile development methodologies in order to bring estimates within 5% of quoted amounts (down from over 100%).  Successfully developed and implemented processes for improving customization delivery and service level agreements.        Work Experience      Engineering Team Lead     Mar 2011   to   Current      Company Name   Ôºç   City  ,   State    Coordinate the product road-map through facilitating planning meetings and preparing feature-sets. Prepare technical architecture proposals for enhancements and integration of existing third party software systems. Design, document and execute engineering procedures, including customization delivery, escalation and technical modernization enhancements. Coach and mentor individuals on principles of software development.        Software Engineer     Nov 2008   to   Apr 2011      Company Name   Ôºç   City  ,   State    Responsible for research, design and development of enhancements to web based applications. Ensure agile software development principles are followed through coaching and mentoring development teams.        Web Developer     Nov 2006   to   Dec 2008      Company Name   Ôºç   City  ,   State    Develop and maintain web-based applications.        Jr. Software Engineer     Dec 2005   to   Dec 2006      Company Name   Ôºç   City  ,   State    Investigate tier 2 level issues. Perform maintenance level development changes.        Education and Training      Associate of Science  ,   Software Engineering   2015     Milwaukee Area Technical College   Ôºç   City  ,   State  ,   US    Working part-time towards an associates under a transfer agreement with MSOE.          Principles of Management   2011     MRA   Ôºç   City  ,   State  ,   US       "
ENGINEERING,"         DIRECTOR OF ENGINEERING           Experience      Director of Engineering  ,     04/2018   to   05/2018     Company Name   ‚Äì   City  ,   State      Calero is a leading provider of Communications Lifecycle Management (CLM) solutions designed to turn communication data into actionable insight by simplifying the management of voice, mobile, and other communications services and assets  In control of two new product development teams and one legacy team working driving future growth  Started the Atlanta Engineering office hiring 12 junior engineers and enabling them to be productive and working on roadmap items in less than 9 months  Built new a new platform enabling the existing marquee software product to be multi-tenant and cloud-enabled  Powering one-click upgrades / migrations, seamless movement across nodes, and unified performance monitoring  60% of all implementations are now deployed on this platform  Created a new product segment for mobility including new mobile-first UI design, e-bonding, self-service responsive portal, unbilled usage tracking, and workflow-enabled device ordering         Sr. Director Software Development  ,     04/2016   to   04/2018     Company Name   ‚Äì   City  ,   State      CLA is an alternative consumer lending providing consumer loans and various financial products  Lead three different development teams focused on different areas of business: consumer lending, merchants, and medical insurance  Responsible for business analysts, quality assurance, database administration, product management, and software development  Moved team to agile scum process: stories, cards, standups, timebox releases, developer estimation, unit testing, release automation  Increased quality and decreased time between releases  Implemented a new single ticketing system across the company  Created a new application with responsive UI for mobile and tablets for healthcare         VP of Engineering and Operations  ,     08/2013   to   04/2016     Company Name   ‚Äì   City  ,   State      Www.pictureu.com PictureU is an innovator in the use of imaging and data capture technologies for experiential marketing and photo concessions  Was responsible for all technology and operations in the organization  Drove team in delivering innovative, quality applications and solutions that meet client requirements, industry standards, and company goals  Built 4 new products from scratch including a 16-camera computer-controlled array and car detecting computer vision  Product manager for new products gathering requirements, defining scope, schedule, wireframing, and story distillation  Hired staff in-house moving all development in-house saving $30K in 4 months  Key member in sales: instrumental in the largest deal in 5 years, 30% under plan, ending 18% over plan by year-end by allowing product customizations, 3 former customers returned  Responsible for customer / technical support, training, shipping, receiving, inventory, QA, software development, and procurement  Kept customer satisfaction ratings in the high 90 percent         CTO  ,     02/2012   to   08/2013     Company Name   ‚Äì   City  ,   State      Www.ticketalternative.com Ticket Alternative provides a wide range of ticketing and box office solutions  TA also prints millions of tickets and sells millions of event wristbands for independent distribution throughout the U.S  And the U.K  Accountable for all technology: hosting, vendors, development team, architecture, and information technology  Built new e-commerce platform on Ruby and Rails utilizing Spree  Hired technology team from scratch  Developed event ticketing & box office system in three months which increased online sales by 45% and total sales by 65%  Designed multi-tenant DIY ticketing and deal platform         Co-Founder and COO  ,     01/2011   to   02/2012     Company Name   ‚Äì   City  ,   State      Www.triplingo.com Mobile and web software company that upgrades trips for business and leisure travelers by making it easy and fun to learn the local language and culture by providing customized content on your smartphone and the web  Managed all operations, participated in all partnerships and sales, raised funding, controlled burn, and provided technical guidance  Launched initial product in 90 days and generated revenue in 14 weeks from the founding  Drove over 45,000 downloads in App Store from launch  Built 14 mobile applications, starting on iOS migrated to Nook and Android, all in 9 months from founding  Created an award-winning product that was featured on the Apple App Store an amazing 6 times         VP of Engineering  ,     01/2009   to   12/2010     Company Name   ‚Äì   City  ,   State      Www.deposco.com Offered on-demand software solutions that reduced cost and complexity while streamlining the company's supply chain and improving service levels, working in diverse industries like banking, Internet retailing, and hospitality  Administered all technology development, hosting, and implementations for existing and new customers  Improved product quality, increasing uptime to ""three nines"" and reducing support calls to 10% of the previous volume  Launched version 2; major features: architectural improvements, rock-solid stability, and improving scalability to support the rapid 300% growth  Migrated development and QA from primarily outsourced team to a total onshore team reducing total costs by boosting productivity         VP Solutions Sales   ,     09/2006   to   12/2008     Company Name   ‚Äì   City  ,   State      SVG is the leader in Service Lifecycle Management products and solutions  Initially, directed technical pre-sales leading 10 consultants in presenting, demos, and marketing to Fortune 1000 customers  Leading product marketing, accountable for worldwide marketing across all products defining strategy in sales, pricing, market, and messaging  Key contributor in sourcing and closing the largest deal in the history of the company  Created a complete business plan for moving core product to a SaaS offering  Supported marketing and sales worldwide in both EMEA and APAC as well as managing analyst relationships  Designed new comp plans and quotas for pre-sales and account executives CTO  Commerce Science  Apr 2004 - Sep 2006  Www.commercescience.com SaaS e-commerce provider focused on multi-store many-to-many retail providers  Focused on product development along with product and program management for the company, creating plans and strategies to achieve new products and objectives  Directed selections and negotiated contracts for tools, utilities, and OEM products for vendor/reseller management, web services, inventory, and order management  Led product management focused on customization specifications, new product requirements, and market planning  Supervised a hybrid team of onshore and offshore development         Independent Consultant  ,     01/2003   to   04/2004     Company Name   ‚Äì   City  ,   State      Provided high-level technical consulting on multiple long-term projects  Performed web services design and data migration for a major credit card company by utilizing .Net technology for their hospitality customers  Selected by the Distributed Computing Industry Association to perform Data Rights Management, encryption, and security evaluations  Designed a technology DRM media wrapper to trigger B2C e-commerce cart and order  Created and sold technology aggregating in real-time 15 popular job service boards         CTO & Founder  ,     10/1999   to   11/2002     Company Name   ‚Äì   City  ,   State      Www.mediaocean.com Created the first electronic television and radio sales management system with full integration to multiple systems and all stakeholders  Developed objectives, policies, budgets, and operating plans for the development, quality, production operations, and IT departments and directed their interpretation, implementation, and achievement  Grew the organization from 2 to 94 in two years, raised $14.7MM of venture capital, PriceWaterhouseCoopers' Georgia's Top 25 Venture Capital Deals of 1999 and 2001  The MO system completed the first fully electronic end-to-end transaction in the industry  Negotiated $30MM merger of Donovan Data Systems' independent rep business         Work History      Director of Engineering  ,   04/2018   to   05/2018     Company Name          Www.calero.com
Calero is a leading provider of Communications Lifecycle Management (CLM) solutions designed to turn communication data into actionable insight by simplifying the management of voice, mobile, and other communications services and assets.  In control of two new product development teams and one legacy team working driving future growth.  Started the Atlanta Engineering office hiring 12 junior engineers and enabling them to be productive and working on roadmap items in less than 9 months.  Built new a new platform enabling the existing marquee software product to be multi-tenant and cloud-enabled.  Powering one-click upgrades / migrations, seamless movement across nodes, and unified performance monitoring.  60% of all implementations are now deployed on this platform.  Created a new product segment for mobility including new mobile-first UI design, e-bonding, self-service responsive portal, unbilled usage tracking, and workflow-enabled device ordering.         Sr. Director  ,   04/2016   to   04/2018     Company Name          Www.clacorp.com
CLA is an alternative consumer lending providing consumer loans and various financial products.  Lead three different development teams focused on different areas of business: consumer lending, merchants, and medical insurance.  Responsible for business analysts, quality assurance, database administration, product management, and software development.  Moved team to agile scum process: stories, cards, standups, timebox releases, developer estimation, unit testing, release automation.  Increased quality and decreased time between releases.  Implemented a new single ticketing system across the company.  Created a new application with responsive UI for mobile and tablets for healthcare.         VP of Engineering and Operations  ,   08/2013   to   04/2016      Www.pictureu.com
PictureU is an innovator in the use of imaging and data capture technologies for experiential marketing and photo concessions.  Was responsible for all technology and operations in the organization.  Drove team in delivering innovative, quality applications and solutions that meet client requirements, industry standards, and company goals.  Built 4 new products from scratch including a 16-camera computer-controlled array and car detecting computer vision.  Product manager for new products gathering requirements, defining scope, schedule, wireframing, and story distillation.  Hired staff in-house moving all development in-house saving $30K in 4 months.  Key member in sales: instrumental in the largest deal in 5 years, 30% under plan, ending 18% over plan by year-end by allowing product customizations, 3 former customers returned.  Responsible for customer / technical support, training, shipping, receiving, inventory, QA, software development, and procurement.  Kept customer satisfaction ratings in the high 90 percent.           02/2012   to   08/2013     Company Name          Www.ticketalternative.com
Ticket Alternative provides a wide range of ticketing and box office solutions.  TA also prints millions of tickets and sells millions of event wristbands for independent distribution throughout the U.S.  And the U.K.  Accountable for all technology: hosting, vendors, development team, architecture, and information technology.  Built new e-commerce platform on Ruby and Rails utilizing Spree.  Hired technology team from scratch.  Developed event ticketing & box office system in three months which increased online sales by 45% and total sales by 65%.  Designed multi-tenant DIY ticketing and deal platform.         Co-Founder  ,   01/2011   to   02/2012      Www.triplingo.com
Mobile and web software company that upgrades trips for business and leisure travelers by making it easy and fun to learn the local language and culture by providing customized content on your smartphone and the web.  Managed all operations, participated in all partnerships and sales, raised funding, controlled burn, and provided technical guidance.  Launched initial product in 90 days and generated revenue in 14 weeks from the founding.  Drove over 45,000 downloads in App Store from launch.  Built 14 mobile applications, starting on iOS migrated to Nook and Android, all in 9 months from founding.  Created an award-winning product that was featured on the Apple App Store an amazing 6 times.         VP of Engineering  ,   01/2009   to   12/2010      Www.deposco.com
Offered on-demand software solutions that reduced cost and complexity while streamlining the company's supply chain and improving service levels, working in diverse industries like banking, Internet retailing, and hospitality.  Administered all technology development, hosting, and implementations for existing and new customers.  Improved product quality, increasing uptime to ""three nines"" and reducing support calls to 10% of the previous volume.  Launched version 2; major features: architectural improvements, rock-solid stability, and improving scalability to support the rapid 300% growth.  Migrated development and QA from primarily outsourced team to a total onshore team reducing total costs by boosting productivity.           09/2006   to   12/2008      Www.servigistics.com
SVG is the leader in Service Lifecycle Management products and solutions.  Initially, directed technical pre-sales leading 10 consultants in presenting, demos, and marketing to Fortune 1000 customers.  Leading product marketing, accountable for worldwide marketing across all products defining strategy in sales, pricing, market, and messaging.  Key contributor in sourcing and closing the largest deal in the history of the company.  Created a complete business plan for moving core product to a SaaS offering.  Supported marketing and sales worldwide in both EMEA and APAC as well as managing analyst relationships.  Designed new comp plans and quotas for pre-sales and account executives
CTO.  Commerce Science.  Apr 2004 - Sep 2006.  Www.commercescience.com
SaaS e-commerce provider focused on multi-store many-to-many retail providers.  Focused on product development along with product and program management for the company, creating plans and strategies to achieve new products and objectives.  Directed selections and negotiated contracts for tools, utilities, and OEM products for vendor/reseller management, web services, inventory, and order management.  Led product management focused on customization specifications, new product requirements, and market planning.  Supervised a hybrid team of onshore and offshore development.         Independent Consultant  ,   01/2003   to   04/2004      Provided high-level technical consulting on multiple long-term projects.  Performed web services design and data migration for a major credit card company by utilizing .Net technology for their hospitality customers.  Selected by the Distributed Computing Industry Association to perform Data Rights Management, encryption, and security evaluations.  Designed a technology DRM media wrapper to trigger B2C e-commerce cart and order.  Created and sold technology aggregating in real-time 15 popular job service boards.           10/1999   to   11/2002     Company Name          Www.mediaocean.com
Created the first electronic television and radio sales management system with full integration to multiple systems and all stakeholders.  Developed objectives, policies, budgets, and operating plans for the development, quality, production operations, and IT departments and directed their interpretation, implementation, and achievement.  Grew the organization from 2 to 94 in two years, raised $14.7MM of venture capital, PriceWaterhouseCoopers' Georgia's Top 25 Venture Capital Deals of 1999 and 2001.  The MO system completed the first fully electronic end-to-end transaction in the industry.  Negotiated $30MM merger of Donovan Data Systems' independent rep business.         Engineering Manager  ,   01/1999       Company Name               Consultant  ,   01/1998       Company Name               Product Manager  ,   01/1997       Company Name               Systems Engineer  ,   01/1996       Company Name               Technical Team Lead  ,   01/1995       Company Name               Manager  ,   01/1992       Company Name               Systems Operator  ,   01/1990       Company Name               Accomplishments      HONORS Chairman's Club.  Xcellenet.  1997
ATDC Graduate.  MediaOcean.  2002
Winner MSMOT Business Plan Competition.  Georgia Tech.  2006
Winner Startup Weekend.  TripLingo.  2012
Winner Startup Riot.  TripLingo.  2012
STUDIES Coursera / John's Hopkins Data Science
Data Scientist's Toolbox.  March 2015.  Distinction
R Programming.  May 2015.  Distinction
Getting and Cleaning Data.  May 2015.  Distinction
Exploratory Data Analysis.  August 2015.  Distinction.        Education      Master of Science  :   Management of Technology  ,   2006     Georgia Institute of Technology   -   City             Bachelor of Science  :   Computer Science  ,   1992     Rutgers University   -   City             Summary     Recognized innovator who drives change by engineering new processes and technologies, resulting in streamlined operations and company growth Demonstrated expertise in all aspects of product management and software development, from conception through implementation Skilled leader supervising in-house and offshore teams as small as 3 and as large as 78 Strong background in implementing solutions that meet the needs of rapidly expanding operations Excellent communication, presentation, public speaking, and motivational skills Broad experience in marketing, operations, finance, quality, IT, and sourcing Proficiency in entrepreneurial, business unit, and large corporate environments SKILLS Infrastructure Design Strategic Planning Vendor Selection/RFPs Product/Project Mgt Agile Teams Design & Architecture Change Management Presentations Mergers & Acquisitions Process Improvement Budgets and P&L International Experience       Highlights          Agile,  Presenting  Pricing  Procurement  Product development  Budgets  Product management  Product marketing  Program management  Quality assurance      Sales  E-commerce  Strategy  Supply chain  Venture capital  Project Scheduling  Team Structure Management  Client relationship management  Project Planning Oversight            Skills     Net, photo, agile, analyst, Apple, automation, banking, budgets, business plan, closing, com, consulting, content, contracts, credit, encryption, client, customer satisfaction, data migration, database administration, driving, e-commerce, features, financial, hiring, imaging, information technology, insurance, interpretation, inventory, managing, market planning, marketing, market, marketing and sales, messaging, office, new product development, developer, order management, camera, policies, presenting, pricing, procurement, product development, Product manager, product management, product marketing, program management, quality, quality assurance, QA, radio, real-time, receiving, retail, sales, sales management, shipping, software development, stories, strategy, supply chain, technical support, television, upgrades, UI design, utilities, venture capital, vision, workflow, year-end    "
ENGINEERING,"         MAINTENANCE ENGINEERING CO-OP           Experience      Maintenance Engineering Co-Op  ,     01/2019   to   11/2019     Company Name   ‚Äì   City  ,   State      Functioned as facility Computerized Maintenance Management System (CMMS) technical expert, and liaison to Global IT
 and Maximo Support team.  Managed Maximo workflows, assisted in identification and resolving Maximo 7.6 related issues.  Innovated new documentation techniques for efficient flow of Maint Work Orders for future reference and accountability.  Identified few key tools missing in site's Maximo.  Got it enabled from HQ IT team for 1000+ AAM Global Maximo users.  Expanded existing facility Maximo user count by 50%.  Provided problem solving support and training to Maximo users.  Created, assigned and scheduled Preventive Maintenance (PM) and Predictive Maintenance (PD) plans.  Perform Process Failure Mode and Effects Analysis (PFMEA) by studying downtime trends using Maximo and SharePoint.  Champion for Spindle Vibration Analysis program.  Train tradesmen to gather Vibe data, analyse trends & recommend repairs.  Implement 5S Methodology in toolroom.  Performed GP-12 quality inspection in Production Part Approval Process (PPAP).  Investigate part failures by studying Electrical, Hydraulic and Pneumatic equipment prints using AutoCAD.  Plan and coordinate Maint operations with Production team to minimize equipment downtime and maximize production.  Identify new, damaged or obsolete parts in store using ORACLE and coordinate with Purchasing Dept to buy it in.         Student Team Leader  ,     05/2018   to   12/2018     Company Name          Raised $5,000+ for various student scholarship funds under WMU.  Coached fundraising techniques to 15 Student Ambassadors.         Mechanical Intern  ,     01/2016   to   02/2016     Company Name          Fixed design errors considering design parameters of vehicle transmission unit using SolidWorks.  Registered data for processes such as Failure Modes and Effects Analysis (FMEA) and Bill of Materials (BOM).  Assisted Continuous Improvement team in reviewing and refining processes to make additional improvements.  Generated In-depth Root Cause Analysis reports in relation to problems and errors reported by customers.         Manufacturing Intern  ,     01/2015   to   02/2015     Company Name   ‚Äì   City        Utilised GD&T and Unigraphics NX to identify and fix measurement and design errors.  Analysed models using ANSYS.  Implemented Lean Manufacturing and reduced waste by 5%.  Perform geometric and algebraic calculations on CNC machines.         Work History      Maintenance Engineering Co-Op  ,   01/2019   to   11/2019     Company Name   ‚Äì   City  ,   State      Functioned as facility Computerized Maintenance Management System (CMMS) technical expert, and liaison to Global IT
 and Maximo Support team.  Managed Maximo workflows, assisted in identification and resolving Maximo 7.6 related issues.  Innovated new documentation techniques for efficient flow of Maint Work Orders for future reference and accountability.  Identified few key tools missing in site's Maximo.  Got it enabled from HQ IT team for 1000+ AAM Global Maximo users.  Expanded existing facility Maximo user count by 50%.  Provided problem solving support and training to Maximo users.  Created, assigned and scheduled Preventive Maintenance (PM) and Predictive Maintenance (PD) plans.  Perform Process Failure Mode and Effects Analysis (PFMEA) by studying downtime trends using Maximo and SharePoint.  Champion for Spindle Vibration Analysis program.  Train tradesmen to gather Vibe data, analyse trends & recommend repairs.  Implement 5S Methodology in toolroom.  Performed GP-12 quality inspection in Production Part Approval Process (PPAP).  Investigate part failures by studying Electrical, Hydraulic and Pneumatic equipment prints using AutoCAD.  Plan and coordinate Maint operations with Production team to minimize equipment downtime and maximize production.  Identify new, damaged or obsolete parts in store using ORACLE and coordinate with Purchasing Dept to buy it in.         Mechanical Intern  ,   01/2016   to   02/2016     Company Name          Fixed design errors considering design parameters of vehicle transmission unit using SolidWorks.  Registered data for processes such as Failure Modes and Effects Analysis (FMEA) and Bill of Materials (BOM).  Assisted Continuous Improvement team in reviewing and refining processes to make additional improvements.  Generated In-depth Root Cause Analysis reports in relation to problems and errors reported by customers.         Manufacturing Intern  ,   01/2015   to   02/2015     Company Name   ‚Äì   City        Utilised GD&T and Unigraphics NX to identify and fix measurement and design errors.  Analysed models using ANSYS.  Implemented Lean Manufacturing and reduced waste by 5%.  Perform geometric and algebraic calculations on CNC machines.         Student Team Leader  ,   05/2018   to   12/2018     Company Name          Raised $5,000+ for various student scholarship funds under WMU.  Coached fundraising techniques to 15 Student Ambassadors.         Education      Master of Science  :   Mechanical Engineering  ,   12/2019     Western Michigan University   -   City  ,   State     GPA: 3.54/4,  Product Design: Supervised team of 6 people in building working Catapult model. Conducted statistical analysis like Design of
 Experiments (DOE) and Statistical Process Control (SPC) using JMP software. Developed Product Design Specification
 (PDS), Quality Function Deployment (QFD), Gantt Chart, Pugh Matrix, and Failure Modes and Effects Analysis (FMEA)        Bachelor of Engineering  :   Automotive Engineering  ,   06/2017     Dayananda Sagar College of Engineering, Visvesvaraya Technological University   -   City      GPA: 3.4/4       Summary    Mechanical Engineering graduate seeking opportunity that will utilize my skills in Mechanical Design, Manufacturing Processes,
DOE and Project Management. Skilled in CAD, GD&T, Analysis & Simulation, Quality Control, Machine Processing & Maintenance      Highlights          Finite Element Analysis (FEA),  Software/Tools: IBM Maximo 7.6, SharePoint, Oracle, 3-D  Design for Manufacturability (DFM), Lean Manufacturing, Computer-Aided Design (CAD), Geometric Dimensioning  Process Failure Mode and Effects Analysis (PFMEA), CNC and Tolerancing (GD&T), AutoCAD, NX Unigraphics, Catia  Machining, Project Management, Design of Exp (DOE), V5, SolidWorks, ANSYS, MathCAD, MATLAB, Minitab,  Statistical Data Analysis, Quality Function Deployment, 5S JMP, Pam-Stamp, Microsoft Project, Microsoft Office Suite  3-D, SPC  DDesign, Specification  ANSYS, Statistical Process Control      AutoCAD, Statistical analysis  CAD, Transmission  Catia, Unigraphics  CNC  Continuous Improvement  Data Analysis  Design of  EExperiments (DOE)  Documentation  Fundraising  Funds  IBM  Inspection  Lean Manufacturing  Machining  Materials  MathCAD  MATLAB  Microsoft Office Suite  Microsoft Project  SharePoint  Minitab  ORACLE  Problem solving  Processes  Product Design  Project Management  Purchasing  Quality  Repairs  SolidWorks            Skills     Finite Element Analysis (FEA),  SSoftware/Tools: IBM Maximo 7.6, SharePoint, Oracle, 3-D  DDesign for Manufacturability (DFM), Lean Manufacturing, Computer-Aided Design (CAD), Geometric Dimensioning  PProcess Failure Mode and Effects Analysis (PFMEA), CNC and Tolerancing (GD&T), AutoCAD, NX Unigraphics, Catia  MMachining, Project Management, Design of Exp (DOE), V5, SolidWorks, ANSYS, MathCAD, MATLAB, Minitab,  SStatistical Data Analysis, Quality Function Deployment, 5S JMP, Pam-Stamp, Microsoft Project, Microsoft Office Suite,  3-D  DDesign, ANSYS, AutoCAD, CAD, Catia, CNC, Continuous Improvement, Data Analysis, Design of  EExperiments (DOE), documentation, fundraising, funds, IBM, inspection, Lean Manufacturing, Machining, Materials, MathCAD, MATLAB, Microsoft Office Suite, Microsoft Project, SharePoint, Minitab, ORACLE, problem solving, processes, Product Design, Project Management, Purchasing, Quality, repairs, SolidWorks, SPC, Specification, Statistical Process Control, statistical analysis, transmission, Unigraphics    "
ENGINEERING,"         ENGINEERING OFFICE CLERK           Experience      Engineering Office Clerk  ,     01/2018   to   01/2019     Company Name   ‚Äì   City  ,   State      Provides departmental clerical support to Engineering staff including typing, filing recordkeeping, telephone screening, primary reception contact and other clerical duties as required.  Researches, orders, purchases and maintains office equipment and supplies.  Types correspondence and maintains central business files for department.  Processes records for the department, creates and maintains accurate records.  Responds to complaints or requests for services in accordance with departmental policies.  Receives and maintains citizen complaint logs relating to drainage and project issues.  Serves as recording secretary for formal and informal bid meetings.  Picks up and delivers documents from other city offices.  GIS data entry for Municipal Software System.  Scanning Engineering drawings and files.  Mailing various correspondences.  Assist Administrative Assistant to the Department Head and other Engineering employees, as needed.         Benefits Clerk  ,     01/2017   to   01/2018     Company Name   ‚Äì   City  ,   State      Scan and file various documents onto the company database.  Organize and create online employee files.  Process and file benefits forms and related information.  Maintain benefit records.  Request needed documents for employee benefits.  Mail out employee benefit packages.  Inform employees of benefit eligibility.  Work in reception area as needed greeting and signing in visitors.  Answer phone calls and route to the correct employee or department.  Schedule meetings and reserve conference rooms.  Organize incoming and outgoing mail and packages.         Sales Associate  ,     01/2015   to   01/2017     Company Name   ‚Äì   City  ,   State      Ensure that customers receive excellent service through direct salesmanship and prompt and courteous service.  Open new accounts as a means of adding new clients.  Assist customers in finding merchandise.  Deliver results on departmental/store event goals.  Maintain floor standards including replenishment.  Present product features and benefits in a knowledgeable way.  Assist customers with purchase decisions.  Handle monetary transactions between customer and retail store.  Handle customer related issues.         Work History      Engineering Office Clerk  ,   01/2018   to   01/2019     Company Name   ‚Äì   City  ,   State      Provides departmental clerical support to Engineering staff including typing, filing recordkeeping, telephone screening, primary reception contact and other clerical duties as required.  Researches, orders, purchases and maintains office equipment and supplies.  Types correspondence and maintains central business files for department.  Processes records for the department, creates and maintains accurate records.  Responds to complaints or requests for services in accordance with departmental policies.  Receives and maintains citizen complaint logs relating to drainage and project issues.  Serves as recording secretary for formal and informal bid meetings.  Picks up and delivers documents from other city offices.  GIS data entry for Municipal Software System.  Scanning Engineering drawings and files.  Mailing various correspondences.  Assist Administrative Assistant to the Department Head and other Engineering employees, as needed.         Benefits Clerk  ,   01/2017   to   01/2018     Company Name   ‚Äì   City  ,   State      Scan and file various documents onto the company database.  Organize and create online employee files.  Process and file benefits forms and related information.  Maintain benefit records.  Request needed documents for employee benefits.  Mail out employee benefit packages.  Inform employees of benefit eligibility.  Work in reception area as needed greeting and signing in visitors.  Answer phone calls and route to the correct employee or department.  Schedule meetings and reserve conference rooms.  Organize incoming and outgoing mail and packages.         Sales Associate  ,   01/2015   to   01/2017     Company Name   ‚Äì   City  ,   State      Ensure that customers receive excellent service through direct salesmanship and prompt and courteous service.  Open new accounts as a means of adding new clients.  Assist customers in finding merchandise.  Deliver results on departmental/store event goals.  Maintain floor standards including replenishment.  Present product features and benefits in a knowledgeable way.  Assist customers with purchase decisions.  Handle monetary transactions between customer and retail store.  Handle customer related issues.         Education      B.S. Degree  :   Progress  ,   01/2020     University of Alabama in Huntsville   -   City  ,   State               2016     East Limestone High School   -   City  ,   State    GPA: 3.98       Summary     To obtain a rewarding position in a field where my skills can be further developed and utilized.
Summary of Qualifications  Three years of experience in customer service  Performed volunteer work within the community through various service organizations  Computer literate and a dedicated team player with a strong work ethic  Dependable, motivated, detail oriented individual with strong organizational skills  Excellent verbal and written communication skills       Highlights          Experienced with Microsoft Office - Word, Excel, Outlook, SharePoint & Costpoint  Administrative Assistant  Benefits  Clerical  Clients  Data entry  Database  Features  Filing  Forms  GIS  Mailing  Meetings      Excel  Mail  Outlook  SharePoint  Microsoft Office - Word  Office equipment  Policies  Processes  Reception  Recording  Retail  Scanning  Telephone  Phone  Typing            Skills     Experienced with Microsoft Office - Word, Excel, Outlook, SharePoint & Costpoint,  Administrative Assistant, benefits, clerical, clients, data entry, database, features, filing, forms, GIS, Mailing, meetings, Excel, Mail, Outlook, SharePoint, Microsoft Office - Word, office equipment, policies, Processes, reception, recording, retail, Scanning, telephone, phone, typing    "
ENGINEERING,"         ENGINEERING PROJECT MANAGER III       Summary    Results-focused, safety conscientious team leader/player with more than 15 years of successful experience in the aviation industry as Field Engineer, Maintenance Support Engineer, A&P Mechanic, and Avionics Technician on various types of rotary and fixed wing aircraft. Experienced in all phases of commercial and military aviation maintenance, aviation business, engineering, logistics, support, and supply. Analytical & Troubleshooting Skills, Project Management, Quality Control, Maintenance, Management, Logistics, Electronic & Mechanical Technology, Program Management, Quality Assurance/Control, Safety Compliance, Risk Management, Change Control Processes      Skills          Electronic & Mechanical Technology  Maintenance Management  Project Management  Program Management  Lean/six sigma principles  Mechanical Component Troubleshooting  Quality Assurance/Control  Material Management  Staff Development/Leadership  Technical Interface  Safety Compliance Microsoft Office, Microsoft Project, Microsoft Access, SAP, SharePoint              Experience     02/2018   to   Current     Engineering Project Manager III    Company Name   Ôºç   City  ,   State      Performs a variety of duties associated with the development and revision of aircraft maintenance work instruction cards.  Utilize an automated publishing system to author certain work instruction cards.  Supervises the initiation and maintenance of project files Ensures effective technical coordination with Customer representatives and as such participates to good communication with Customers Ensures that engineering activity is compliant with project milestones.  Alerts project management in case of unforeseen variation and suggests if needed mitigation measures Participates to project planning definition by providing engineering milestones and requirements Ensures effective interdisciplinary coordination through weekly meetings.  Takes the necessary technical decisions in case of unresolved conflicts between disciplines.         08/2011   to   02/2018     Field Engineer/Maintenance Support Engineer    Company Name   Ôºç   City  ,   State      Aircraft Repair/Modification Representative on-site at domestic and international locations with protocol in heavy maintenance, repair and overhaul, Block Upgrades, Prototypes, and modification activities on CC-130J aircraft.  Expertly plan, quote and execute Air Mobility & Maritime Missions (AMMM) prototype/upgrade/modification/repair projects.  Provide liaison support between AMMM Sustainment and Engineering, conduct Engineering Change Request evaluation/quoting.  Conduct technical maintenance training with customers, suppliers, LM reps, contractors and military personnel.  Skillfully troubleshoot technical problems/issues affecting maintenance activities.  Ensure maintenance requirements are executed during operational and heavy maintenance, repair and overhaul (MRO) activities and implementation of Engineering Authorizations and Service Bulletins.  AOG (Aircraft on Ground) Project Manager for the Royal Saudi Arabian Air Force.  Act as Sustaining Engineering and Logistics Support Services Fleet Manager.  Review TCTO/Service Bulletin retrofit documents for implementation.  Collaborate with Engineering to develop SOW's (Statement of Work) and BOE's (Basis of Estimate) Develop project work schedules for business unit and sub-contractors.  Project Management Effectively manage project team, define scope, develop and manage project plans and budgets.  Direct activities, project objectives, risk management, change control processes and communications and ensure project compliance with the Project Management Methodology.  Develop project schedules, status reports, analyze schedules and make resource balancing revisions.  Coordinate activities of project personnel to ensure projects progress on schedule and within budget.  Effectively delegate project tasks and ensure successful task completion.  Demonstrate exceptional process orientation, solid understanding of project management techniques, methodologies and best practices.  Quality Assurance Demonstrate thorough knowledge of principles, concepts and methodology related to aircraft QA programs.  Apply knowledge of operating practices and procedures related to the rework processing of aircraft systems and components to verify by work document review, materials and procedure checks and onsite surveillance, making certain that quality requirements have been met.  Conduct QA inspections, check the entire system to ensure components are installed in their proper location.  Inspect technical files maintained within the shop for condition, completeness and accuracy.         03/2001   to   Current     Aircraft Mechanic / Electrician / Avionics Technician    Company Name   Ôºç     State      Qualified to clear Red-X (Quality Control for C-130 aircraft electrical systems), accountable for the total airworthiness of assigned aircraft.  Serve as technical authority to advise on, examine and approve all airframe, mechanical, electrical and pneudraulic repairs to assigned aircraft.  Provide effective leadership, supervision, training and assistance to 30 apprentice and journeyman personnel in performing precision maintenance on C-130 model aircraft, support equipment, forms and records for aircraft.  Schedule maintenance to ensure completion of critical actions, optimum workflow and resource utilization.  Test and repair components using mockups and test equipment.  Adjust, align, rig and calibrate C-130 aircraft systems, perform engine run-up.  Supervise/perform aircraft and component inspections, checking components for clearances, tolerances, proper installation and operation.  Apply technical data and equipment specifications to determine the impact that equipment modifications or substitutions will have upon multi-system operation and on the various maintenance and alignment procedures.  Conduct pre-flight, BPO/pre-flight, thru-flight and basic post-flight inspections.  Troubleshoot, maintain and inspect airframes, aircraft systems, components, assemblies and support equipment.  Use Flight Line, Isochronal Dock and Integrated Avionics experience to repair C-130 aircraft electrical systems and clear discrepancies for returning aircraft to working service.  Accomplish Isochronal inspections during Phase dock.          Provisioning Analyst      Analyzes technical data and reports to determine spares and support equipment provisioning requirements.  Reviews site survey results and letters of offer and acceptance and formulates specific recommendations for spare/repair parts and support equipment.  Originate support plans for offer to potential customers and provide technical assistance to existing customer personnel.  Review BOM (Bill of Material) to ensure contractual obligations are met.  Review drawing revisions for BOM and manufacturing changes.          Education and Training     Dec 2015     MBA      Eastern New Mexico University   Ôºç   City  ,   State             Jan 2008     Bachelor of Science  :   Professional Aeronautics    Embry-Riddle Aeronautical University   Ôºç   City  ,   State      Professional Aeronautics       May 2004     Associate of Science  :   Airframe & Power Plant Technology    Enterprise Community College   Ôºç     State      Airframe & Power Plant Technology        Skills    Air Force, basic, budgets, budget, C, Databases, electrical systems, forms, drawing, Inspect, instruction, Leadership, letters, Logistics, Schedule maintenance, materials, Mechanical, meetings, Microsoft Access, Microsoft Office, Microsoft Project, SharePoint, personnel, processes, Program Management, progress, Project Management, project planning, project plans, quality, QA, Quality Control, Quality Assurance, repairs, risk management, Safety, SAP, six sigma, Staff Development, supervision, technical assistance, test equipment, Troubleshoot, Troubleshooting, Upgrades, upgrade, workflow, author        Additional Information      Security Clearance: Active DoD Secret
*Enterprise Resource Planning  Certifications/License:     FCC License, A&P License
Security Clearance:     Active DoD Secret     "
ENGINEERING,"         ENGINEERING LAB TECHNICIAN       Summary    To obtain a position in my field of Electronics with a company that offers opportunities for advancement based on strong technical skills and work performance.      Skills          Construct, test and troubleshoot AC/DC circuits  Determine voltage, current, resistance and power by calculations and measurements  Identify electronic components and schematic symbols  Utilize oscilloscopes to measure AC frequency  Very proficient in soldering  Troubleshoot and identify faulty capacitors, inductors and transformers  Skilled in the use of hand tools for repairing and installing electronics  Create circuits with Multisim CAD software  Assemble/disassemble PCs and electronics to the component level  Familiar in C+, C++, Java script, SQL, Visual Studio, Microsoft Team Foundation, Microsoft Test Manager, Tera Term, GShell, Linux, OSi  Studied and understand Programmable Logic controllers  Digital communications with fiber optics  Understand different types of transmission lines:  twisted pair, UTP, shielded pair and coaxial  Proficient with Microsoft Word, Excel, PowerPoint, Access, Outlook  Strong oral and written communication skills  Adapt to new technology at an accelerated rate              Experience      Engineering Lab Technician     Jan 2014   to   Jan 2016      Company Name   Ôºç   City  ,   State     Run software tests, physical checks and Beverage QA tests on new technology being developed.  Build test cases for new software builds.  Perform regression, functional  and smoke testing.  Use refractometers  to test brix.  Use oscilloscopes to test wave patterns in circuits.  Support different platforms with software installation, light plumbing and testing.  Trained in All Beverage Quality test tools, including Refractometer, Oscilloscope and Function Generators, Multimeters and all basic hand tools.  Run various test cases on NEW Platforms to ensure stability in units before field release.  Responsible for Mechanically troubleshooting Lab Fixtures within the Freestyle Platform.  Calibrate Alpha and Beta prototype units to perform at optimal expectation.  Work closely with software developers testing strategies in the implementation of software.  Microsoft test manager to write test cases and create bugs for software development.  Microsoft Team Foundation Server to add tasks to PBI's.  Tera Term software application to provide ssh/serial connection to Linux platform devices.  GShell software to view modify on sub machines.         Engineering Validation Test Technician     Jan 2012   to   Jan 2014      Company Name   Ôºç   City  ,   State     Test and validate new technology from automotive manufacturers.  Run environmental tests on infotainment devices.  Build various wire harnesses for testing equipment.  Operate thermotron chambers to test stability in head units.  Perform continuity tests on wiring assemblies.  Run X-axis, Y-axis and Z-axis vibration tests.  Test DVD, CD, GPS, USB, and IPOD infotainment devices for manufacturers specifications.         Electromechanical Technician     Jan 2010   to   Jan 2012      Company Name   Ôºç   City  ,   State     Build and calibrate 9500 series mercury porosimeter  instruments.  Build 2020 series chemisorption and physisorption  instruments.  Electromechanical assembly.  Assemble PC Boards.  Use hand tools to build, calibrate and test entire units to completion.  Troubleshoot components when failures occur in unit boards.  Assemble plumbing and servo valves.         Driver/Mall specialist     Jan 2001   to   Jan 2009      Company Name   Ôºç   City  ,   State     Drive and maintain a 30 ft.  pumper truck.  Interact and service customers on a daily basis.  Handled complicated machinery constantly.         Education and Training      Associate of Science Degree  ,   Computer and Electronics Engineering Technology   2013     ITT Technical Institute   Ôºç   City  ,   State     Computer and Electronics Engineering Technology       Bachelor of Science Degree  ,   Electronics and Communication Engineering Technology   September, 2013    Electronics and Communication Engineering Technology Maintained an A average every quarter since enrolling
*Obtained highest honors certificate every quarter 3.7         Publications    M.K.I. Waste Oil Systems
Steve Brawley
(C.E.O. of M.K.I. Waste oil systems)
(678)-898- 2283      Skills    Alpha, automotive, basic, C+, C++, CAD, CD, oral, DC, DVD, electronics, fiber optics, functional, GPS, hand tools, Java script, Linux, Logic, machinery, Access, Excel, Outlook, PowerPoint, Microsoft Word, Multimeters, oscilloscopes, Oscilloscope, OSi, plumbing, Quality, QA, repairing, ssh, software developers, software development, software installation, soldering, SQL, test tools, transformers, transmission, Troubleshoot, troubleshooting, USB, view, Visual Studio, wiring, written communication skills   "
ENGINEERING,"         MECHANICAL ENGINEERING INTERN       Summary    CAD | CAM | Finite Element Analysis | Mechanical Design | Product Design and Development      Skills          5 years of experience with CAD packages (SolidWorks, Autodesk Inventor, AutoCAD, CATIA, PTC CREO)  2.5 years of experience with CAE Softwares (HyperMesh, Abaqus, ANSYS, Optistruct)  2.5 years of experience with Analysis (Linear & Non-linear Static, Dynamic, GD & T, Tolerance Analysis, Design Optimization)  Experience with Sheet metal, Design for manufacturing, generating Bill of Materials, DFMEA, Sculpting.  Experience with advanced material selection for rapid prototyping, advanced manufacturing, welding and 3D printing.              Experience     09/2013   to   05/2014     Company Name          Finite Element Analysis of Industrial Robotic Assembly, Illinois Institute of Technology, Chicago          Jan - May 2016.  Conceptualized, brainstormed and designed a 6-axis SCARA Robot for pick and place operation in automotive industry.  Performed static analysis with stainless steel 304 to evaluate the maximum load an assembly can lift before yielding.  Also, analyzed Gripper and joints to eradicate future failures.  Optimized design using OptiStruct by varying mesh sizes and element order.  Simulated assembly with dynamic analysis to find distorted elements and to verify optimized structure.  Reliability Engineering Analysis on Automotive Oil Pump, Illinois Institute of Technology, Chicago          Sept - Dec 2015.  Used industrial reliability specifications to select the power consumption and flow rate at three distinct levels of rpm to study its variability.  Improved system using Taguchi analysis by optimizing signal to noise ratio.  Conducted Failure Mode Effect Analysis (FMEA) to analyze potential causes of failures to deliver clean oil upon demand Abstracted and designed Near Dry Machine with two inlet nozzles.  Performed fluid analysis and actual results on lathe machine.  Provided vegetable oil as a coolant with pressurized air on flank face of the tool, which resulted in unburnt and recyclable chips.  Gearbox Design, Narsee Monjee Institute of Management Studies, Mumbai          Jan - May 2013.  Designed a gear box with different gears such as spur, helical worm by considering seals, lubricating oil and bearings.  Assigned materials and performed dynamic simulation to define contact surfaces.         06/2013   to   08/2013     Mechanical Engineering Intern    Company Name          Initiated a project to perform a failure investigation in mufflers due to the low clearance of roads and provided feedback.  Established and coordinated maintenance, GD&T, safety procedures, service schedule and supply of materials in the maintenance shop.  Developed failure reports including feedback based on common failures from the automotive industry.  Set up and calibrated accelerometers on Hyundai cars to conduct tests to analyze the modes of vibration of vehicle and
the steering column.         05/2012   to   07/2012     Manufacturing Engineering Intern    Company Name          Analyzed automation, process parameters, different equipment to shape and control the profile of chips and Manufacturing process
of Hot Strip Coil.  Re-designed the existing shop floor to improve space utilization, increase material flow, optimize labor and reduce holding costs
by 5% and improved space utilization by 20%.  Performed statistical analysis on historical data of the operating parameters using SPC and DOE's to identify significant
factors contributing to process deviation and affecting the cold crushing strength of the pellet.  Generated Bill of Materials and calculated overall manufacturing cost.          Education and Training     May 2017     Master's  :   Mechanical & Aerospace Engineering    Illinois Institute of Technology (IIT)   Ôºç   City  ,   State      Mechanical & Aerospace Engineering 3.5/4.0            Advanced CAD/CAM, Engineering Analysis, Finite Element Analysis, Advanced Manufacturing             May 2014     Bachelor of Technology  :   Mechanical Engineering    Narsee Monjee Institute of Management Studies   Ôºç   City    India    Mechanical Engineering 3.19/4.0          Work History            Company Name                Certifications    Autodesk Certified Professional in Autodesk Inventor Professional Software. (License # 00313355)
*Autodesk Certified Associate in AutoCAD Software. (License # 00296190)      Publications    Parekh R., Chaudhary R., Ingle A. (PhD), ""Reliability of Dissimilar Metal Joints using Fusion Welding: A Review"" presented at the International Conference on Machine learning, Electrical and Mechanical Engineering (ICMLEME'2014), Dubai (UAE)      Skills    3D, ANSYS, AutoCAD, automation, Automotive, CAD/CAM, CAD, CATIA, Dec, Engineering Analysis, lathe, Manufacturing process, Materials, material selection, Oil, Optimization, pick, prototyping, Robotic, safety, simulation, SolidWorks, SPC, statistical analysis, welding   "
ENGINEERING,"         ENGINEERING LAB TECHNICIAN       Career Focus    My main objective in seeking employment with Triumph Actuation Systems Inc. is to work in a professional atmosphere where I can utilize my skills and continue to gain experience in the aerospace industry to advance in my career.      Professional Experience      Engineering Lab Technician     Oct 2016   to   Current      Company Name   Ôºç   City  ,   State     Responsible for testing various seat structures to meet specific certification requirements. ¬†  Maintain and calibrate test instruments to ensure testing capabilities are maintained.  Ensure data is captured and recorded correctly for certification test reports.  Duties also dynamic test set-up and static suite testing.           Engineering Lab Technician, Sr. Specialist     Apr 2012   to   Oct 2016      Company Name   Ôºç   City  ,   State     Utilized skills learned from LabView Course 1 training to construct and maintain LabView VI programs.  Responsible for fabricating and maintaining hydraulic/electrical test equipment to complete development and qualification programs.  Apply engineering principles to operate electrical, mechanical, and hydraulic systems to test pumps, motors, and actuators for aircraft.  Work closely with Design Engineers and Lab Management to investigate performance/design issues.  Completed Lean Six Sigma/5s training seminar.         Assembly/ Test Technician     Mar 2007   to   Mar 2012      Company Name   Ôºç   City  ,   State     Lead technician overseeing three member crew responsible for maintaining high quality standards in a high volume production environment.  Responsible for cargo door system actuators for Boeing 787 aircraft.  Experience with hydraulic components that meet military and FAA regulations.  Work closely with Engineering Group and Quality Assurance inspectors to resolve problems with development actuators.         Munitions Systems Journeyman     Mar 2003   to   Mar 2007      Company Name   Ôºç   City  ,   State     Responsible for certifying small arms, actuation devices, bombs, rockets and other munitions items.  Supervised work crews of 3-5 men while supporting USAF aircraft during Operation Enduring Freedom.  Assembled rockets, bombs, and small arms for Operation Enduring Freedom.  Train newly assigned personnel at Line Delivery section on transporting, loading, and delivering munitions to aircraft.         Skills    DasyLab, Labview, Mechanical, Electrical, Lean/5S, Hydraulic Testing, Test Stand Fabrication      Education and Training      Associates  ,   Applied Science Electronics Engineering   2011     Forsyth Technical Community College   Ôºç   City  ,   State     Applied Science Electronics Engineering       Associates  ,   Applied Science, Munitions Systems Technology   2007     Community College of the Air Force   Ôºç   City  ,   State     Applied Science, Munitions Systems Technology    "
ENGINEERING,"         SENIOR MANUFACTURING ENGINEERING         Qualifications        Web Handling, Printing, Extrusion, MS Office, Die Design, IPRIME, Coatings, Microstructures, CNC, Polymer Processing, Servo Controls, Calibrations, 6 Sigma, ASQ stats, Advance Regressions, AutoCad Inventor, DSC and Melt Indexing, Instron testing methods, Corona Treating, Pumps sizing plus many suppliers training sessions.  Bedford Ind. Technical training seminars            Relevant Experience      National Society of Collegiate Scholars, Phi Theta Kappa (International Honor Society), National Honor Society, President or Deans list every semester.  Magna Cum Lauda Management Skill managing lab staff and QA process and documentation, SPC and process capability studies and the required systems/equipment/process to improve quality and reduce costs.  Incoming material qualification and defect root cause analyses.  Review other engineer's data with advance statistical methods to support their projects.  Provide training and work as the contact point to all departments on joint projects.  Communication skill working closely with contractors, suppliers, floor supervisors, and the necessary staff from all departments.        Experience      Senior Manufacturing Engineering     Oct 2016   to   Current      Company Name         Started as a Mechanical engineer in the design department, moved to a Manufacturing and Quality Engineer, then process improvement engineer and now quality engineer supervisor.  Duties included the design of new equipment from concepts to drafting to implementation.  Handling maintenance requests for repairs and/or improvements, new equipment purchases and qualification, systems integration, machine shop support on tight tolerances machining techniques, printing support, lean implementation, managing lab staff and QA process and documentation, SPC and process capability studies and the required systems/equipment/process to improve quality and reduce costs.  Incoming material qualification and defect root cause analyses.  Review other engineer's data with advance statistical methods to support their projects.  Insure and review drawings for completeness and tolerances.  Provide reports and presentations (writing and verbal) to management.  Provide training and work as the contact point to all departments on joint projects.  Wrote the current SPC program and QC data collection and management program.  Write reports for suppliers and customers on a number of specific product specification, qualifications, and defects.  Currently acting as the chemist designing new materials, FDA, EU, REACH and others regulatory items.  R&D work involving development of theory building testing equipment and new materials, determining operating parameters (including the use of DOE) and designing and implementing production equipment.  A large part of time is spent working closely with contractors, suppliers, floor supervisors, and the necessary staff from all departments.            Jan 2003   to   Jan 2005      Company Name         Implemented a database package for the nuclear power plant historical design calculations.  The new system met the Nuclear Regulatory Commission standards.  Performed programming for volume calculations and determined the volume of contaminated rooms via blue prints on the HELB project to predict catastrophic nuclear event.  Performed an assessment that resulted in the rewriting of the administrative work instructions.  Developed a number of multi-disciplinary calculations and databases for various projects.  Senior Design - Central Minnesota Tool - 2004 to 2005.  The project was on a new precision design for plastic molding injection where the dimensions and shape were fixed.  Design of Experiments"" (DOE) approach was used to solve the problem.  Significant time was spent with the operators setting up and running a Van Dorn ET 45 ton model.  Worked at Electrolux on process capabilities studies (base frame weldment and forming), in the robotics lab, and provided training for shift supervisors in SPC through St Cloud State.  Paraprofessional - Independent School District 287 - 2001 to 2002.  Designed, developed, and implemented databases for tracking student's behaviors.  Managed the coordination of the students, staff, and transportation on a daily basis.  Assisted teaching in college level courses in computers, automotive, and horticulture.  Manager and Bartender - Sharx Night Club and Sports Bar - 1997 to 1999.  Responsible for employees during high volume business hours.  Ensured proper staffing levels and quality of service also bartended.  Responsible for daily financial transactions; including reconciliation of tills, managing cash on hand, and general ledger using Peachtree software.         Manager and Site Supervisor     Jan 1991   to   Jan 1997       Designed, built, and managed the construction of Renaissance Fairs, theaters, and large seasonal displays for malls.  Responsible for determining physical loads specifications and certifying construction for commercial structures at state and local levels.  Managed teams of individuals in the construction of large, multi-material structures.         Education      Bachelor of Science     2005     St. Cloud State University   Ôºç   City  ,   State     3.7       Associates  ,   Science Pre-Engineering    North Hennepin Community College   Ôºç   City  ,   State     Science Pre-Engineering 3.8       Associates  ,   Arts    North Hennepin Community College   Ôºç   City  ,   State     Arts 4.0 Skills & Abilities Statistical Process Control        Design of Experiment (DOE)        Process Capability Studies        AutoCAD    Inventor    MathCAD    MS Office/Access          Machine Design          Plastic Injection/Extrusion        EIT (FE) Exam        Minitab        Web handling Web Handling, Printing, Extrusion, MS Office, Die Design, IPRIME, Coatings, Microstructures, CNC, Polymer Processing, Servo Controls, Calibrations, 6 Sigma, ASQ stats, Advance Regressions, AutoCad Inventor, DSC and Melt Indexing, Instron testing methods, Corona Treating, Pumps sizing plus many suppliers training sessions. Bedford Ind. Technical training seminars PRIDE Award recipient, Nuclear Management Company Awarded the PRIDE award three times for various activities above and beyond job expectations. Commendation of Safety and Maintenance, North American Carousel Received commendations from Virginia and Wisconsin for the level of detail given to projects.        Crisis Prevention and Intervention, ISD 287, Certified
CPR & First Aid, American Red Cross, Certified              Skills    administrative, approach, AutoCAD, automotive, chemist, CNC, CPR, data collection, databases, database, designing, Design of Experiments"" (DOE), Design of Experiment, dimensions, documentation, drafting, DSC, EIT, Engineer, financial, First Aid, frame, general ledger, Ind, Indexing, machining, managing, materials, MathCAD, Mechanical engineer, Access, MS Office, Minitab, Peachtree, predict, presentations, process improvement, programming, Quality, QA, repairs, robotics, Safety, seminars, Sigma, SPC, specification, staffing, Statistical Process Control, supervisor, systems integration, teaching, Technical training, transportation   "
ENGINEERING,"         SENIOR ENGINEERING MANAGER       Summary     Personable, patient and adaptable Math tutor with 3 years of experience tutoring K-12 and college students in Mathematics. Highly reliable and approachable person with 8 years of professional experience in people management, leadership, documentation, multi-tasking, innovation and creativity, gained through the corporate world of Silicon Valley.       Accomplishments      Problem Solving ¬†   Assisted students from K-12 through college on a variety of class assignments, helped them understand how to solve quantitative problems and achieve higher grades in their classes.     Creative Lesson Planning  ¬†   Motivated students to engage with course materials by organizing colorful, fun flashcard games to be used as a recall technique to enhance learning.     Grading ¬†   Evaluated college level exam papers, making sure grades accurately and fairly reflect the quality of students' work.    Presentation ¬†   Designed and created course presentations to be used by SFSU instructor in a management class. Created and presented several presentations for colleagues using Microsoft PowerPoint and Google Docs.    Training ¬†   Provided SQL programming trainings to corporate team members in a classroom setting to enhance their knowledge of SQL which allowed them to significantly improve data analysis.           Education      Master of Business Administration  :   Decision Sciences   2007       San Francisco State University   City  ,   State        Courses: Operations Management, Total Quality Systems, Project Management, Business Forecasting, Supply Chain Management          Bachelor of Science  :   Mathematical Engineering   2004       Yildiz Technical University    City  ,     Turkey      Courses: Mathematical Analysis 1, 2, 3 & 4, Linear Algebra, Fundamentals of Mathematical Logic, Analytic Geometry, Ordinary Differential Equations 1 & 2, Theory of Probability, Numerical Analysis 1 & 2, Statistics, Matrix Analysis, Optimization Techniques, Insurance Mathematics           Teaching Experience      Volunteer Math Tutor   09/2015   to   Current     Company Name   City  ,   State       Tutored students in Algebra, Geometry, Statistics  Attended Algebra classes to provide special assistance to English language learners ( ELLs) and help them understand the content and express their grasp of mathematical concepts both orally and in writing.          Volunteer Math Tutor   04/2015   to   05/2015     Company Name   City  ,   State       Assisted students in Algebra I and II by providing volunteer teaching during flex time hours which is a class period when students visit a chosen class to seek help with struggles or expand on their interests.           Teaching Assistant   09/2005   to   05/2007     Company Name   City  ,   State       Edited several business forecasting and operations management thesis papers for journal publications.  Graded exam papers and evaluated operations management and total quality systems class assignments.  Assisted in operations analysis, statistics and mathematics related work as assigned.          Mathematics and Statistics Tutor   09/2005   to   09/2006     Company Name   City  ,   State       Tutored students in mathematics, statistics and probability, estimation, hypothesis tests, regression analysis, and correlation, quantitative analysis of production management and control with related computer applications and optimization techniques, inventory control, demand forecasting.          Corporate Experience      Operational Excellence Lead, Google Express   11/2004   to   04/2005     Company Name   City  ,   State       Analyzed data using statistical analysis tools such as correlation and multiple regression analysis.  Reviewed results and provided recommendations on system improvements, courier performance efficiency and capacity planning using various optimization and data analysis techniques.   Identified operational areas that needed process and speed improvement to deliver orders faster.           Consultant   01/2013   to   02/2014     Company Name   City  ,   State       Supported the 77Looks application from pre-launch to current in marketing, content management, quality testing areas. Application won SF Fashion Tech Pitch Competition in June 2013 and company has reached approximately 1M active users.           Operations Manager   10/2011   to   01/2013     Company Name   City  ,   State       Supervised a team of logistics analysts and warehouse staff in global warehouses.   Defined the scope of key performance indicator (KPI) reports and analytical tools needed which helped decrease operational errors by more than 80%.   Turned large data sets into actionable items in the form of order forecast reports, optimization tools and inventory reconciliation reports.           Senior Analyst    10/2010   to   10/2011     Company Name   City  ,   State       Supported global operations by ensuring warehouse productivity, inventory accuracy, timeliness of order fulfillment and shipments.   Documented standard operating procedure(SOPs) and work flow processes for the use of operations and customer support teams.          Account Manager and Logistics Analyst   07/2007   to   10/2010     Company Name   City  ,   State       Managed customer accounts in different industries to ensure on time delivery of shipments for import and export operations.   Supervised and trained new users for procurement and warehouse management system.          Skills      Tutoring, teaching, mathematics, algebra, geometry, English, content management, documentation, middle school & high school math, college math, presentation, analysis, grading and evaluation, problem solving, ESL students, technology integration, classroom monitoring, student assistance  Account management, customer care and satisfaction, data analysis, forecasting, inventory, quantitative analysis, leadership, operations management, procurement, project management, optimization  C, C++, MS Office Suite, Google Docs, SQL     "
ENGINEERING,"         ENGINEERING OPERATIONS DIRECTOR           Executive Profile    Senior Software Executive Senior Software Executive who is a key contributor to strategic planning and product development. Highly skilled at creating and implementing key software improvements and process changes by uncovering major process limitations, maximizing profitability, scalability, and competition in the global marketplace. Accomplishments (over last 15 years +) Reported directly to C-level executives and Board members, successfully bridging the gap between the business and Engineering, implementing strategic plans and ensuring that the engineering teams are aligned to business goals. Agile expert and evangelist, running software development teams for over 17 years and specifically agile software development for more that 13 years. Reorganized and transitioned many teams and companies to become smooth running agile groups, drastically reducing delivery issues, making the work very transparent, empowering team members to become self-directed and accountable to their commitments. Skilled at managing entire software development process and employees including QA, Project Management, Technical Support, on and offshore teams, contractors, subsidiaries, and merger/acquisitions. Successfully on-boarded the engineers and technology from an acquired company and quickly merged their intellectual property (IP) into the main product line. Advocate for strong Engineering Best Practices, including design & code reviews, paired programming, unit tests and continuous integration testing through automation. Including, establishing leading and trailing engineering metrics, which provide strong indicators of product quality and delivery schedule. Managed globally distributed teams ranging from 15-60 people, with P&L responsibilities between $2M - $6M. Teams have been located in US, Germany, Hungary, Russia, China, and Argentina. Consistently an early adopter of critical trends in methodologies and practices, which transform and refine processes to increase the delivery of business value.       Skill Highlights        Technology ¬∑   Java          ¬∑   Amazon  AWS          ¬∑   Hibernate   ¬∑   PHP          ¬∑   EC2          ¬∑   Elastic  Search   ¬∑   C++          ¬∑   JSMVC          ¬∑   JUnit   ¬∑   C          ¬∑   HTML          ¬∑   Selenium   ¬∑   CanJS          ¬∑   CSS          ¬∑   Aurora   ¬∑   PL/SQL          ¬∑   Bootstrap          ¬∑   Jenkins   ¬∑   Oracle          ¬∑   Python          ¬∑   Phabricator   ¬∑   My/SQL          ¬∑   AJAX          ¬∑   GitHub   ¬∑   JavaScript          ¬∑   Camel          ¬∑   Jira   ¬∑   REST  and  SOAP  services     ¬∑   MongoDB          ¬∑   Perl              Professional Experience      Engineering Operations Director    January 2014   to   Current     Company Name   Ôºç   City  ,   State      A high growth company, whose suite of services help researchers successfully communicate their work.  Identified misalignment between technical teams and business, reorganized the technical teams and aligned technical metrics to support business KPIs, increasing revenue and cost savings.  Doubled team to 20 people in 4 months, by introducing a new improved hiring process that quickly filtered out non-qualified candidates and increased our acceptance rate to over 90%.  Awarded Culture Champion Award.          Director of Software Development    January 2012   to   January 2014     Company Name   Ôºç   City  ,   State      A non-profit organization devoted to the advancement and well-being of dogs.  Turned around a multiyear software delivery failure, by re-architecting the approach taken, changing the technology used, and transitioning the team to Agile; putting the software back on budget and on time.  Reduced technical dependency on old technologies by road mapping out a multiyear strategic technology plan, reducing number of technologies used throughout the department by 50%.  Responsible for web based PCI compliant e-commerce software, connected to an enterprise database.          Chief Operating Officer    January 2010   to   January 2012     Company Name   Ôºç   City  ,   State      Public safety software and services company focused on enterprise-class software for Fire and EMS Departments.  Implemented a SaaS solution, allowing smaller towns and cities the ability to use and integrate with the Fire and EMS software.  Reduced customer's server upgrade time from 4 days to 4 hours.  Removed the requirement, caused by software limitations, that hard mounted mobile computers be removed from fire trucks and brought into the IT dept for upgrades.  Reduced a mobile computer's install and upgrade times from 1 day per machine to 2 hours.          Vice President of Engineering    January 2001   to   January 2010     Company Name   Ôºç   City  ,   State      A mid-sized 3D software company for creating digital models of physical objects, including both 'off-the-shelf' and customized commercial applications.  The software is used globally in markets such as: rapid prototyping, reverse engineering, inspection, and healthcare.  Grew revenue from $0 to over $16M with a CAGR greater than 30% for 6 consecutive years.  Integral in receiving 6 term sheets of similar valuation resulting in $8M in VC funds in 2008.  Expanded company organically from 22 to 110 employees, coordinated effectively with Sales, Product Development, and Marketing teams to produce globally competitive products.  Conceived of and implemented critical changes in software architectural designs creating a partner eco- system.          Director of Software Development    January 2000   to   January 2001     Company Name   Ôºç   City  ,   State      A 30 person company using its patented lens system to project a standard 3D image into a 180 degree.  hemispherical screen using software to convert the flat image to the curved surface without distortion.          Engineering Manager/Senior Software Engineer    January 1996   to   January 2000     Company Name   Ôºç   City  ,   State      A 60 person company providing B2B and B2C real-time 3D solutions, via the Internet.          Software Engineer    January 1993   to   January 1996     Company Name   Ôºç   City  ,   State            Software Engineer    January 1989   to   January 1993     Company Name   Ôºç   City  ,   State            Education      Postgraduate courses in Cognitive and Neural Systems   :     1991    Boston University   Ôºç   City  ,   State              M. S   :   Computer Science  ,   1989    Union College   Ôºç   City  ,   State      Computer Science Masters Project: A Netless Neural Network - presented on August 16, 1989 at International Conference on
Expert Systems and Neural Networks - Theory & Applications        B. S   :   Computer Science  ,   1988    Union College   Ôºç   City  ,   State      Computer Science        Skills    3D, Agile, AJAX, approach, B2B, budget, C, C++, competitive, CSS, database, delivery, e-commerce, Expert Systems, funds, hiring, HTML, PHP, image, inspection, Java, JavaScript, Marketing, MongoDB, enterprise, Network, Networks, Neural, Oracle, PL/SQL, PCI, Perl, Product Development, profit, prototyping, Public safety, Python, real-time 3, receiving 6, requirement, Sales, SOAP, SQL, strategic, upgrades, upgrade, valuation, VC   "
ENGINEERING,"         SYSTEMS ENGINEERING MANAGER         Summary    Multifaceted Technical Manager with
a broad spectrum of experience and knowledge excelling at being a conduit
between the technical domain and financial processes. Proficient in numerous
areas from hardware engineering, software engineering and subcontracts
management. Technical Manager for $60M+ in complex software development
including the functional management of 70+ Systems Engineers, Software
Engineers, Test Engineers, Technical Artists and Game Developers.      Skills       Technical
Management:  MS
Project, Agile Software Development, Jira, Handsoft, ePDM, Data Analysis, Customer
Management    Systems : Hardware-Software Integration Rational Requisite Pro,
ClearQuest, Visio,DOORS, LEAN/Six Sigma, Safety Engineering, Requirements
Engineering Creation, System Architecture     Design:  Creo,
Solidworks, ANSYS 14, DFMA, DFA/DFM, AutoCAD, Zemax, Unigraphics, ¬†¬†¬†¬†I-deas, Intralink, Windchill
       Drafting:  Engineering Drawings, GD&T, Tolerances, Bill of
Materials, Cage Codes, ASME Standards, Weld
and Material Callouts     Development:  C++, JAVA, MathCAD, Matlab, Simulink, Microsoft Visual Studio      Clearance:
Active Secret Security Clearance         Experience      Company Name     February 2010   to   Current     Systems Engineering Manager   City  ,   State     Technical Program Manager for LCS Game Based Learning    Manage
63 Systems Engineers, Software Engineers, Test Engineers, Technical Artists and
Game Developers     Responsible
for budget, scope and schedule for $55M worth of training software development ¬†    Led
the setup of cross-functional team based development resulting in $12M+ cost
savings ¬†    Championed
the engineering of an enterprise architecture that included a tool suite for
game development that is being used on an enterprise level     Technical
point of contact for the US Navy ranging from product design to schedule and budget
reviews ¬†    Managed
5 subcontractors including budget, scope and schedule for each company       Technical Program Manager for Emirates Airlines Game Based
Learning for Cabin Crews ¬†     Manage
7 Systems Engineers, Software Engineers, Test Engineers, Technical Artists and
Game Developers ¬†    Piloted
the evolution of a mobile based training platform to serve over 20,000 trainees
on multiple mobile platforms       Lead Systems Engineer for LCS Mission Bay Trainer(MBT)
Proposal      Led
a cross functional team in the design of over $20M worth of heavy equipment
replicating the Mission Bays of LCS 3 and LCS 4 ¬†    Designed
multimillion-dollar simulated Launch and Recovery Systems    Key
contributor to proposal-pricing and estimating-efforts     System Engineer for Littoral Combat Ship(LCS)
Curriculum Proposal      Developed
architecture for training courseware for the LCS ships inclusive of 300M of
software development ¬†    Generated
Learning Objective environment architecture ¬†    Led
the integration and configuration of sample product demonstrating level 3 IMI
training in a 3D environment ¬†    Composed
pricing model and technical manpower estimates for LCS curriculum proposal inclusive
of $300M over a 5 year PoP¬†     Systems Engineer for M134a Dillon Minigun Simulator ¬†     Developed
System Design and System Requirements for M134a including 3 large projection
screens, simulated weapon and computing hardware ¬†    Designed
system simulating the timing of the feeder/delinker     Mechanical Engineer for design and production of
Bradley Fighting Vehicle Simulator ¬†     Received
performance award for opto-mechanical design on the Bradley Simulator ¬†    Designed
HVAC system to cool display and electronic instruments *by analyzing heat
emitted from electronic instruments and designed cooling system using a
series of fans and heat sinks     Designed
precision mounts for optical and visual instruments *Mounts designed were
adjustable while still maintaining durability. Designing of mounts consisted of
stress and strain analysis, material selection, vibration and shock analysis,
and manufacturability analysis. Working with RTV bonding to mounts lenses and
LED/LCD screens.     Utilized
elastomeric materials and polyurethane foam for vibration and shock support ¬†    Designed
mounting system to interface OLED screen and circuit board     Adopted
FARO arm to collect data for precision measurements

           Company Name     March 2009   to   February 2010     Co-op   City  ,   State      Developed
a physics system for damage assessment on a fighter aircraft (MIG-29A)
for fragmentation and blast damage from an air-to-air missile (AIM-120) ¬†  System
simulated results by calculating penetration from fragmentation damage on the
skin of the aircraft and structural damage from the shockwave of the blast ¬†  Developed
a six degree of freedom physics model for a C-17 aircraft

          Company Name     December 2009   to   May 2010     Physics Consultant   City  ,   State      Developed
a physics model of water flow and pressure against human muscle proving water
pressure can cause shearing of female reproductive muscles during watercraft
accidents by calculating the amount of stress on the muscle created by the high
velocity fluid entering the female reproductive system

          Languages    Bilingual Arabic/English  (US Citizen)       Education      University of Central Florida     2010       Bachelor of Science  :   Mechanical Engineering    City  ,   State              University of California, San Diego   2015         Enterprise System Architecture    City  ,   State           "
ENGINEERING,"         MECHANICAL ENGINEERING INTERN       Summary    Mechanical Engineer Professional offering 25 years of progressive experience within a manufacturing setting. Experienced project manager that negotiates prices for project, created and implemented preventive/corrective maintenance strategies and completed projects before deadline and under budget. Maintenance Manager who prioritizes multiple tasks based upon risk and production needs and works well under pressure. Broad industry experience includes Military, LRV Trains, and industrial manufacturing Highlights Proficient in SolidWorks	Facility and plant modifications Root cause analysis	Time management skills Project management		Cross-disciplinary collaboration Strategic prioritization	Familiar with predictive maintenance techniques       Highlights        Auto-Cad, Solid Works, Failure analysis, Microsoft Office, Military industrial settings (Navy Ships) programming, Trained/mentored junior personal, and troubleshooting mechanical/electrical syst            Experience      Mechanical Engineering Intern   05/2013   to   08/2014     Company Name     State       Updated Piping and instrumentation drawings in Auto-Cad Performed failure analysis on process equipment and implemented new maintenance schedules accordingly.  Project Manager for the following projects: Designed and implemented HVAC zone installation for main office and foyer.  Installed new Intralox thermodrive conveyor Implemented projects to reduce water consumption Designed and Implemented new fire suppression system for oil recovery unit Designed and Implemented updating sizer production.          Mechanical Engineering Intern   05/2013   to   08/2013     Company Name     State       Designed diesel fuel tanks for 400 and 750 kW generators on Auto-Cad using Ul-142 standards.  Assisted in new design of the generator conversion from diesel fuel into natural gas.  Project Manager for re-enforcing mobile generator trailers.  Composed operating procedures for diesel generators.          Electrical/Mechanical Technician   07/2008   to   01/2011     Company Name   City  ,   State       Responsible for the maintenance and calibration of process control and laboratory equipment.  Evaluated and installed engineering upgrades for research, design, and prototype upgrades.  Implemented new Data Acquisition system including installing and programming 32 new Honeywell chart recorders.  Fixed and calibrated oxygen sensor for updraft of Thermal Oxidizing stack that was said to be un-repairable Calibrated thermocouple and Watlow process controllers.  Planned, scheduled and coordinated detailed phases of large-scale projects Coordinated contractors, architects and other project team members to deliver high quality projects within specified time frames.          Modifications Supervisor   05/2005   to   02/2006     Company Name     State       Installed electrical/mechanical modifications on multi-million dollar LRV's (light rail vehicle).  Created critical spare parts lists for modifications to LRV's Used Citrix drawings for troubleshooting onboard systems.  Purchased and organized materials for LRV's.  Used PTU for interfacing and troubleshooting Bombardier propulsion, Knorr braking and HVAC systems.  Wrote all reports on modification and progress timetables.  Responsible for scheduling trains for modification upgrades and testing.          Marine Electrical Technician   04/2004   to   01/2005     Company Name   City  ,   State       Installed and wired Electronics/Electrical components on 85 and 65 foot yachts.  Installed 300kw and 250 kW Northern Light generators, Detroit propulsion engines and all domestic and auxiliary systems.  Built engine rooms with mechanics from the ground up; including carpentry, electrical, mechanical, and fiberglass work.          Plastics Operator   01/2002   to   04/2004     Company Name   City  ,   State       Operated and maintained Rotational molding machine.  Trained personnel on all 5 stations.  Helped make operation procedures for machines.  Used troubleshooting skills to solve 4 arm 4 station rotational molding machine problems that included over temperature, plating and wrong rotational speed.          Project Manager/Electrician   08/1999   to   09/2002     Company Name      Responsible for all coordination and building of treatment plants.  Finished Royal Roads Treatment plant prior to deadline and under budget.  Initiated and wrote all corrective/preventive maintenance schedules for treatment sites.  Planned, scheduled and coordinated detailed phases of large-scale projects.  Coordinated contractors and other project team members to deliver high quality projects within specified time frames Wired and installed new wastewater system of BC ferries.          Electrical/Electronic Technician   01/1990   to   08/1999       Repaired all electrical/electronic systems onboard navy ships including controllers, instrumentation and PLC's for power plant of 3.5 Giga watts and maintained FT4, FT12, and 750 Kw gas turbines.  Mentored/trained junior personal Planned corrective and preventive maintenance for onboard electrical systems.  Maintained Reverse Osmosis distillation and Electro Catalytic sewer treatment plants.  In charge of preventive and corrective maintenance on IPC/PLC electronic switchboards, HVAC, Fire suppression, liquid level management systems and all domestic equipment.          Education      Bachelor of Science  :   Mechanical Engineering   2015       Louisiana Tech University   City  ,   State  ,   USA     Mechanical Engineering          Skills    Auto-Cad, BC, budget, calibration, carpentry, Citrix, conversion, Data Acquisition, electrical systems, Electronics, Failure analysis, HVAC, laboratory equipment, maintenance schedules, materials, mechanical, Microsoft Office, office, natural gas, Navy, oil, personnel, PLC, process control, process equipment, programming, progress, quality, research, scheduling, Solid Works, troubleshooting, upgrades   "
ENGINEERING,"         QA ENGINEERING TEAM LEAD         Career Overview    Eight years of progressive technical experience in quality assurance engineering of computer software in windows environment Strong practical and theoretical knowledge of software quality assurance tools and techniques. Proven ability to develop system test strategy and methodology full-scale system integration and testing for quality, reliability, functionality and computability. Expertise in development of IEEE compliant testing documentation Key contributor to software development teams supporting the release of many new products and release of several major upgrades to existing products Experience in testing large and complex client/server database applications Multi-platform product delivery experience on PC system. Experienced with windows graphical products, networking and/or data acquisition software experienced in manual and automated testing working on projects of a diverse scope able to expertise judgment within defined parameters. Strong knowledge in automated and manual black box testing, including acceptance, functional, regression, stress, compatibility and integration testing techniques, bug reporting and error handling. Responsibilities include review software requirement and functional specification documents, participation in code walk-trough and assist in design and development of test plan and procedures To secure a position that will allow me to exercise skills obtained through education and prior work experiences.      Qualifications         Analytical and Problem Solving    Stress Tolerance    Communication Skills    Leadership Skills       Ability to resolve non-routine and complex business issues: Anticipate problems, develop alternate solutions and manage execution successfully    Ability to maintain a high energy level for extended periods of time    Ability to communicate clearly and efficiently both verbally and in writing. Ability to develop and maintain close working relationships with end users, business analysts, documentation specialists, other testers and developers and senior management    Experience in building and leading close-knit teams in a demanding environment with ambiguous or undefined and frequently changing requirements                 Work Experience      Company Name     March 2001   to   July 2001     QA Engineering Team Lead   City  ,   State    Imagicast(TM) is the first end-to-end service that gives today's educated consumers exactly what they want on the retail floor- the rich product information, personalization and access to the unlimited inventory of the Internet combined with the immediate gratification of an in-store purchase. The primary responsibility for the quality of our Imagicast product line, lead the QA team assigned to the Imagicast related quality tasks, established appropriate QA methods, inspections, tests and documentation to verify software quality prior to release in a shipping product. Also, was involved in the diagnosis of product failures or performance problems reported from the field. QA tasks applicable to the product included verifying operation of a DVD playback system, verifying operation of peripheral devices (e.g. keyboard, printer) connected to the embedded system, verifying data collection functions over a wireless data network and verifying presentation of HTML pages on an internet device. Performed QA tests on complex, multi threaded systems and interpreting specifications for product features and designed appropriate test cases. Applied QA processes to reveal functional and performance problems affecting web pages in real time embedded systems. Responsibilities included verifying data warehousing and data mining applications used for business intelligence, e-business server side applications, multi-channel business applications, personalization features, and virtual inventory management applications typically found in a 'clicks and mortar' business        Company Name     May 2000   to   February 2001     Quality Assurance Engineering Manager   City  ,   State    SenticaXchange(TM) is the mobile solution that quickly enables alerts, two-way push and pull transactions and content delivery to all wireless devices as well as landline phones. The Sentica Xchange(TM) approach enables users or applications to initiate communication sessions and complete transactions at any time, interact and transact with their on-the-go subscribers and receive immediate confirmation and response over telephones, cell phones, wireless application protocol (WAP) devices, PDAs (Palm VII, CE devices and Pocket PC) and pagers as well as to build a single implementation for any desired application and enable all text, voice, image and video data to all communications devices. SenticaXchange(TM) System Administration and Management Module functionality provides full access to customer information from each touch-point in the enterprise and to each customer or employees who interact with the customer. These applications provide the breadth of functionality needed to succeed in the competitive wireless business. Primarily responsible for performing analysis of existing job flows, coordination and update of systems documentation, and providing proposals for change where needed and assisting with test execution Performed analysis and Test Document design for different projects within SenticaXchange(TM) including ADT - GUI Tool - Application Development Tool, and Composer API and SAM - System Administration Management, which is an interface for utilizing UNIX and Oracle/SQL, and various network protocols.        Company Name     November 1998   to   May 2000     QA Lead for Customer Care/Service Applications   City  ,   State    Oracle Customer Care/Service Applications - full business process management is provided with functionality in support, scheduling and dispatching spare parts, logistics, service billing and field service as well as in contracts. Rounding out the offering, customer care functionality provides full access to customer information from each touch-point in the enterprise and to each customer care agent or other employees who interact with the customer. These applications provide the breadth of functionality needed to succeed in the competitive support, field service and depot repair business. Full business process management is provided with functionality in support, scheduling and dispatching, spare parts, logistics, and service billing and mobile field service as well as in contracts from the. Rounding out the offering, customer care functionality provides full access to customer information from each touch-point in the enterprise and to each customer care agent or other employees who interact with the customer. Performed analysis and Test Document designfor Oracle Customer Care/Service Applications including Oracle Telephony Management (OTM) system. OTM is a high-volume cross-platform interface engine utilizing UNIX 10.x/C++, Oracle/SQL, and various network protocols. Primarily responsible for performing analysis of existing job flows, coordination and update of systems documentation, and providing proposals for change where needed and assisting with test execution Oracle Maintenance Repair and Overhaul (MRO) and System Resource Planning Modules (SRP) - Performed a high- to medium-level analysis of Maintenance Repair and Overhaul (MRO) and System Resource Planning (SRP) Modules within Oracle Applications. These systems are decentralized and running on various platforms. Primarily responsible for oversight of QA Testing process & deliverables. Provided a detailed recommendation, including complete time and cost estimations, for test processes including direction, management, and oversight of activities involved in defining the related requirements, infrastructure, standards, training, support, methods, and procedures. Also heavily involved in the strategic planning related to corporate-wide Year 2000 certification. Coordinated end-user and systems support staff training. Administered issues management, required escalations, jeopardy notifications, and resolutions. Provided verbal and written status reports to senior-level management on a regular basis. Worked closely with both civil and software engineers to create an easy to use and understand informational product in a NT 4.0 environment Provided change, risk, and implementation management. Held ultimate responsibility for all deliverables, status reports, and final product delivery Designed and developed a QA Test Plan for manual and automated Test Scripts for quality assurance of Windows-based applications and their functionality. Responsibilities included coordination of application support activities, application analysis and testing, as well as operating system support and maintenance. Also assisted with the coordination and delivery of end-user training        Company Name     February 1998   to   November 1998     Mail - Software Quality Engineer II   City  ,   State    As a Quality Assurance Manager my role and responsibility included leading a QA team in black box and white box testing of a distributed architecture system with client and server components and proactively to be involved in the code walk trough and design review meetings to learn about the product and have great understanding of the software developed and be able to execute testing from low-level communications protocols to backend database systems. Lead developing test plans, test cases and regression suites and make sure that test plans are executed and results communicated and developed strategies together with the development and QA team are improving the quality/testability of our components and usability of final products.        Company Name     September 1997   to   February 1998     Senior Quality Assurance Analyst   City  ,   State    Foster City Electronic Invoice Presentment is a new enhancement to Visa e-Pay Service and provides Member Financial Institutions the ability to offer Billers and Retail Customers electronic invoice delivery capability. EIP system is based on Windows NT 4.0 platform and is developed using Visual Basic and Access database as the back end. System performs data transport via the following communication channels: MS Exchange, Virtual Area Network (VAN) LAN, CompuServe and Sprint-Net Responsible for developing of low-level QA Test Plan and QA Reference Documentation and QA Findings Document for the Pilot project. Assist in development of new testing methods and procedures, and improving testing efficiencies. Recommended methods for automating testing using QA Partners a tool Perform Acceptance, functional, GUI usability, and error handling stress and regression testing using black box and gray box testing techniques. Validate that data integrity and security is presented on all levels of data transport: verify transmission completeness against the database, compare input with output using MS-DOS batch file, check files format against the known set of templates, test data encryption and password protection Interviewed new applicants for QA Analyst positions for the project Trained new members of the team for the their first days Assigned responsibilities to the team members and wrote daily status reports, which included summery of the activities performed during each shift, to the Project Lead. Presented QA Group on the Department meetings as a QA Team Lead and conference calls every 4 hours, which included report of the progress in the testing cycle. Made sure that needed support was provided to the QA Team from the Developing Team. Performed manual and automated testing of the application. Entered open/found Drs/bugs into TRACKER bug tracking database and verified that Drs/bugs was close/fixed. Wrote and executed test cases for acceptance, boundary, performance, regression, volume and stress testing. Developed and performed automated test cases using QA Partner 4.0 in Windows NT environment. Wrote ""The Findings Document"" - a summary document of QA Team analyses, findings, suggestions and/or concerns found during the testing cycle on the project        Company Name     March 1993   to   September 1997     Software Quality Assurance   City  ,   State    Day-Timer Organizer 2.0 for Windows 3.1/3.11 personal manager with advanced features (works with Day-Timer brand name paper of different format).-personal manager with advanced features (works with Day-Timer brand name paper of different format). Test Client/Server Application - database application developed for non-profit organization (Clients, donators, employees, events, etc.). The database was developed in MS Access and MS Visual Basic. It runs under Windows 95. Test functionality of the application creating, modifying and deleting records. Provide regression, acceptance, unit and integration testing. Create and execute cases for regression testing of designating areas of testing. Develop automated test suites utilizing QA Partner 3.5, emphasized testing of the features such as Printing Envelopes and Labels, User Preferences, Startup Screen. Entered bugs into Lotus Notes bug tracking database, verified bugs        Education and Training      National Education Center      Management    City  ,   State  ,   US    08/93-02/94 Management Minor, National Education Center, San Francisco, California        Kensington Training Program          City  ,   State  ,   US    08/93-02/94 Testing Computer Software, Kensington Training Program, San Mateo, California        Technion University      BS  :   Electrical Engineering    City  ,     IL    01/90-05/93 BS Electrical Engineering - Technion University - Haifa, Israel        Certifications    National Education Center      Professional Affiliations    Electronic Invoice Presentment is a new enhancement to Visa e-Pay Service and provides Member Financial Institutions the ability to offer Billers and Retail Customers electronic invoice delivery capability. EIP system is based on Windows NT 4.0 platform and is developed using Visual Basic and Access database as the back end. System performs data transport via the following communication channels: MS Exchange, Virtual Area Network (VAN) LAN, CompuServe and Sprint-Net Responsible for developing of low-level QA Test Plan and QA Reference Documentation and QA Findings Document for the Pilot project. Assist in development of new testing methods and procedures, and improving testing efficiencies. Recommended methods for automating testing using QA Partners a tool Perform Acceptance, functional, GUI usability, and error handling stress and regression testing using black box and gray box testing techniques. Validate that data integrity and security is presented on all levels of data transport: verify transmission completeness against the database, compare input with output using MS-DOS batch file, check files format against the known set of templates, test data encryption and password protection Interviewed new applicants for QA Analyst positions for the project; Trained new members of the team for the their first days; Assigned responsibilities to the team members and wrote daily status reports, which included summery of the activities performed during each shift, to the Project Lead. Presented QA Group on the Department meetings as a QA Team Lead and conference calls every 4 hours, which included report of the progress in the testing cycle. Made sure that needed support was provided to the QA Team from the Developing Team. Performed manual and automated testing of the application. Entered open/found Drs/bugs into TRACKER bug tracking database and verified that Drs/bugs was close/fixed. Wrote and executed test cases for acceptance, boundary, performance, regression, volume and stress testing. Developed and performed automated test cases using QA Partner 4.0 in Windows NT environment. Wrote ""The Findings Document"" - a summary document of QA Team analyses, findings, suggestions and/or concerns found during the testing cycle on the project      Skills    Quality Assurance, Testing, Access, Qa, Cases, Database, Regression Testing, Visual Basic, Client/server, Clients, Integration, Integration Testing, Integrator, Lotus Notes, Microsoft Windows, Ms Access, Ms Visual Basic, Printing, Software Quality Assurance, Windows 95, Electrical Engineering, Documentation, Network Protocols, Oracle, Proposals, Sql, Unix, Qa Test, Test Plan, Test Cases, Application Analysis, Application Support, Automated Test Scripts, Basis, Billing, Business Process Management, C++, Contracts, Dispatching, Issues Management, Logistics, Maintenance, Maintenance Repair, Planning Modules, Process Management, Qa Testing, Scheduling, Staff Training, Strategic Planning, Systems Support, Telephony, Test Scripts, Training, Graphical User Interface, Gui, Wireless, Black Box, Usability, Adt, Api, Application Development, Pocket Pc, System Administration, Systems Administration, Telephones, Voice, Wap, Retail, Retail Marketing, Team Lead, Architecture, Database Systems, Design Review, Engineer, Quality Engineer, Software Quality Engineer, Test Plans, White Box, White Box Testing, Black Box Testing, Data Acquisition, Databases, Db2, Dbase, Dbase Iv, Excellent Verbal And Written Communication Skills, Ftp, Ieee, Internet Explorer, Ipx, Java, Javascript, Linux, Ms Office, Netbeui, Netscape, Networking, New Products, Novell, Operations, Problem Solving, Rdbms, San, Software Development, Software Testing, Solutions, Storage Area Network, Structured Software, System Integration, Tcp, Tcp/ip, Virtual Machine, Visual Test, Vm, Assurance Analyst, Automated Testing, Back End, Data Integrity, Dos, Encryption, Exchange, File, Invoice, Lan, Ms Exchange, Ms-dos, Progress, Security, Business Intelligence, Collection, Data Collection, Data Mining, Data Warehousing, E-business, Embedded Systems, Html, Inspections, Inventory, Qa Engineering, Real Time, Real Time Embedded, Real Time Embedded Systems, Shipping, Wireless Data   "
ENGINEERING,"         INDUSTRIAL ENGINEERING INTERN       Profile     Outstanding productivity as high potential project supervisor and design engineer. Solid analytic and communication skills to resolve complex problems quickly and efficiently. Dynamic team leader with front-line experience in motivating team workers towards achieving specific goals. Hands-on experience in data analysis, discrete event simulations, manufacturing processes, process improvement, machine shop practices, welding and fabrication, and quality control. Exceptional project management skills utilizing customer commitment, team work, communication, planning and organization to achieve excellence.        Skills         C#, ASP.NET, Visual Basic, Ms Visual Studio, Ms Office Suite (Word, Excel, Project, PowerPoint, Access, Outlook, Visio), Simulations using Witness13 and SIMIO, ERP-SAP, SAS-STAT, AutoCAD             Accomplishments       Liaised with [group] to modify and improve overall product performance.  Eliminated machine defects through recommendation of machine adjustments.  Prepared plans and layouts for equipment or system arrangements and space allocation.  Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with industry standards.  Met with customers to help design custom entertainment centers, china cabinets, mantels and kitchen cabinets for residential homes.   Supervised and directed over 25 employees on electronics designs that resulted in production yield improvement which later translated into $200K in company revenue.   Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints.  Created presentation materials for sales, customer relations and management purposes.  Tested equipment to ensure compliance.  Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment.  Saved 14% on supply costs by working closely with suppliers to ensure components met department quality standards.  Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department.         Professional Experience      Industrial Engineering Intern   08/2014   to   12/2014     Company Name   City  ,   State       Successfully re-designed and re-developed existing company labor system application using Visual Basic 6 that resulted in additional functions that aid labor hours update and easy computation of staff payroll.  Performed on-site data collection, applied statistical techniques to process and analyze collected data and developed statistical distributions that are applied to simulation models.  Assisted in creating and developing customized model, animations, and discrete event simulations and analysis using SIMIO for Salt Lake City Airline project.          Industrial Engineer   01/2011   to   01/2013     Company Name      Successfully redesigned equipment layout and process flow that reduced cycle time 13% and increased throughput using employee feedback process design, visual management, 5S technique and cell technology.  Assisted in capital budgeting/return on investment (ROI) analysis and ensured program expenses are charged correctly and, researched and provided reasons for any discrepancies.  Performed ergonomics assessments and made improvements on manufacturing methods to maintain a safe, less stress and productive work environment.  Trained and guided technicians in lean and continuous process improvement methodologies including Kaizen, 5S, standardized work, line balancing and value stream mapping in woodwork operations.          Industrial Engineer   01/2007   to   12/2010     Company Name      Successfully revamped workstation layout, implemented ergonomic philosophy and 5S methodologies in equipment placing and material handling to ensure stress minimization and safety.  This resulted in 24% reduced cycle time and 45% increased productivity.  Developed, executed and managed capital project plans related to new/existing manufacturing processes.  Conducted research and development investigations to develop and test new manufacturing equipment, processes and methods.  Successfully carried out new equipment/facility layout design and analysis ahead of schedule saving company $272,655.00 (N49.07M).  Improved work methods and maintained time standards using Methods Time Measurement (MTM), stopwatch time studies and work sampling studies including standardized work.  Implemented process control plans by reducing non-value added activities within cell.  This led to 62% reduction in overall lead time.  Assisted with design of manufacturing systems, tools and fixtures per specifications resulting in 40% reduction in material loss and 90% reduction in ergonomic related operator injuries.  Improved existing manufacturing procedures and developed new procedures for possible application to current production problems using DMAIC, value stream mapping.  Verified production operations and product quality with design specifications, established procedures and customer's requirements.  Performed monthly lean assessment and audits to ensure compliance.  Designed, implemented and documented standard work instructions (SWIs) and standard operating procedures (SOPs) for employees about updated engineered standards.  Participated and supported company initiatives such as new product development, lean manufacturing and continuous process improvement.  Performed machine shop operations using manual and CNC lathe machines, boring machine, and grinders.          Manufacturing Quality Engineer   01/2005   to   12/2006     Company Name   City         Performed inspections, checks, tests, and sampling procedures of incoming materials, sub assemblies or finished company products according to standards and specifications, and documentation of results in NCR and QC reports.  Reduced quality issues by 25% during FY05 for critical machine components by developing root cause analysis and implementing corrective/preventive actions (CAPA).  Conducted and documented process, environmental and quality control system audits and creation of audit finding reports using written procedures, ISO 90001 and ISO 14001 as audit standards.          Education and Training      Master of Science  :   Industrial and Manufacturing Engineering   December 2014       University of Texas Arlington   City  ,   State       GPA:   GPA: 4.00 GPA: 3.92    Industrial and Manufacturing Engineering GPA: 4.00 GPA: 3.92        Bachelor of Engineering  :   Materials and Metallurgical Engineering   June 2004       Federal University of Technology     State       Materials and Metallurgical Engineering        CERTIFICATION
PMI, Certified Project Management Professional (PMP)				      July 2013                    Certifications    Lean Manufacturing Techniques, Six Sigma Methodology, Statistical Process Control, Earned Value Management Analysis, Continuous Improvement Techniques, Cost Estimation and Project Feasibility Analysis, Inventory Control, Supply Chain and Logistics Management, Time and Motion Studies, Safety Engineering (FTA, FMEA), Product  Development and Design.      Interests    Member, Institute of Industrial Engineers.
Member, Tau Beta Pi Engineering Honor Society.
Volunteer, Mission Arlington, Arlington, Texas.      Additional Information      HONORS AND ACTIVITIES G. T. Stevens, Jr. Alumni Scholarship Award, UT Arlington.	         April 2014 Alpha Pi Mu Industrial Engineering Honor Society Award, UT Arlington. 		       April 2014 Member, National Society of Black Engineers. Member, Institute of Industrial Engineers. Member, Tau Beta Pi Engineering Honor Society. Volunteer, Mission Arlington, Arlington, Texas.         Skills     ASP.NET, AutoCAD, budgeting, CNC, Continuous Improvement, data collection, Product  Development and Design, documentation, ERP, grinders, Inventory Control, ISO, Languages, lathe, layout, layout design, Logistics, materials, Access, C#, Excel, Ms Office Suite, Outlook, PowerPoint, Word, new product development, payroll, philosophy, process improvement, process design, processes, Project Management, project plans, quality, quality control, research, Safety, SAP, SAS, simulation, Six Sigma, SQL, Statistical Process Control, Supply Chain, Visio, Visual Basic, Visual Basic 6, Ms Visual Studio, written    "
ENGINEERING,"         MANAGER, QUALITY ENGINEERING           Executive Summary     With over 14 years of experience in the fields of Class II and III medical device manufacturing, molecular diagnostics, and biotechnology; the last 8 of which have been managing engineers, technicians as well as supervisors, I bring strong technical leadership to any organization. I have a solid background in data analysis and statistics that I use to develop and continuously improve all aspects of the manufacturing process with a focus on efficiency and consistency.       Core Qualifications         ProEngineer/CREO, MiniTab, MS Office Suite, MS Project, MS Visio, Injection Molding, Trackwise, Catsweb             Professional Experience      Manager, Quality Engineering    April 2014   to   Current     Company Name   Ôºç   City  ,   State      Manage the Quality Engineering Team, the Complaints Department, and the Metrology Department at Alcon's Class II and Class III medical device manufacturing facility.  Responsible for improving site compliance and reducing recurring deviations through NCR Investigations and CAPA implementation.  Investigate customer complaints and interface with regulatory groups to provide feedback to doctors.  Direct the teams to provide Calibration support for two medical device-manufacturing facilities.  Responsible for setting priorities, providing direction, coaching, motivation, mentoring and development of both exempt and non-exempt direct reports.          Senior Engineer II (Managed Process Engineering and Automation Groups)    March 2011   to   April 2014     Company Name   Ôºç   City  ,   State      Process Control Lead Responsibilities added September 2013.  Managed the Process Engineering and Automation Groups at Alcon's Class II/III surgically implantable optic device and delivery systems manufacturing facility.  Responsible for setting priorities, providing direction, coaching, motivation, mentoring and development of both exempt and non-exempt direct reports.  Responsible for the engineering activities and support related to all aspects of the manufacturing process including: Injection Molding, Assembly, Curing, CNC machining, Chemical Processing, and Inspection.  Applied technical expertise to improve yield of AcrySof¬Æ manufacturing.  Helped to reduce the particulate reject rate for Wavefront product by 50%.  Reduced dimensional failures from 5% to to <0.3% and="""" saved="""" the="""" facility="""" ~$1.4m="""" in="""" labor="""" and="""" materials="""">   Led the implementation of multiple automation projects, each of which have improved quality, increased capacity, and reduced cycle time with paybacks realized between 1 and 3 years.  Managed departmental budget, automation budget as well as capital projects to achieve savings of at least $100k without sacrificing service levels.          Senior Engineer I    September 2007   to   March 2011     Company Name   Ôºç   City  ,   State      Supervised the Drafting group, Custom Tool Production, Milling, Injection Molding, and Clean Room Engineering Support staff for both Class II and Class III medical device manufacturing.  Set priorities, provided direction, and supervision to direct reports.  Specified, developed, procured, and validated addition of vision inspection systems to the automated milling machines and improved cut quality and consistency of AcrySof¬Æ Single-Piece IOLs.  Provided technical support for the injection molding process, assembly, curing, machining, and clean room operations.          Process Engineer II    February 2005   to   September 2007     Company Name   Ôºç   City  ,   State      Engineer responsible for process development and improvement at Alcon's Class II/III medical device manufacturing site.   Designed, built, validated, and implemented the next generation automated milling machines for use in AcrySof Single-Piece IOL manufacturing.  Increased output in AcrySof Single-Piece IOL milling by more than 25% while not impacting quality through an iterative process of adjusting key parameters and verifying impact on cycle time and product quality.   Designed, built, tested, and validated the prototype packaging and labeling workstation. Evaluated prototype for ergonomics and work flow with the help of production personnel. Modified the design accordingly and built, and validating the remaining 23 workstations. Validated improvements to the software after initial release. The resultant stations prevent packaging failures from getting out into the field.  Developed and analyzed proof of concept models to evaluate manufacturing improvements using Pro/E prior to implementation.  Set priorities, provided direction, and supervision to one direct report          Research Engineer    September 2003   to   February 2005     Company Name   Ôºç   City  ,   State      Designed, built, and tested an automated reagent packaging system to improve lot homogeneity and increase manufacturing throughput of Lab-in-a-tube (LIATTM) technology.  Created original Labview programs and amended existing programs to improve functionality for numerous test fixtures and automated systems.  Designed and built a novel spotting-device for producing protein microarrays compatible with a 96-well microplate format for high throughput applications.  Programmed Labview spotting routine for the protein microarray spotting-device.  Tested numerous concepts to develop design parameters of the LIAT analyzer (ie.tube tensioning, segment length, tube diameter).  Assisted in the preparation of patent applications and responses to examiner's actions.          Patent Examiner    July 2002   to   September 2003     Company Name   Ôºç   City  ,   State      Reviewed patent applications for compliance with the United States Code and determined novelty of invention.  Composed reviews of applications and communicated with applicants to assist them through the patent process.          Graduate Research Assistant    September 2000   to   July 2002     Company Name   Ôºç   City  ,   State      Designed, built, and tested an apparatus for producing sol-gel based DNA hybridization arrays.  Developed and troubleshot instrumentation for controlling pad size and placement within an array.  Developed a sol-gel production protocol to provide specific pore size and flow characteristics for use in capillary chromatography.  Created aerogel samples, conducted compression testing, and measured the internal surface area.          Education      Master of Science   :   Mechanical Engineering      UNIVERSITY OF VIRGINIA   Ôºç   City  ,   State              Bachelor of Arts   :   Physics and Biology      COLBY COLLEGE   Ôºç   City  ,   State              Skills     Manufacturing, Assembly, Automation, Budget, Calibration, CNC, Coaching, MS Office Suite, MS Project, MS VIsio, MiniTab, Stat Graphics, Process Engineering, Manufacturing process development and improvement, Manufacturing yield improvement, CIP, Pro Engineer/CREO       Awards and Memberships      Alcon Special Achievement Award  Graduated with distinction in Physics  Member of Sigma Pi Sigma, Physics student honor society     "
ENGINEERING,"         MECHANICAL DESIGN ENGINEERING INTERN       Summary    To secure a full time Combustion Engineer position applying strong fundamentals for application, research, and
development in the areas of Combustion and Fluids and Thermal Sciences and other allied Mechanical Engineering related
functions      Highlights        AutoCAD Mechanical, Pro/Engineer (Pro/E), MATLAB, PTC Creo, Revit, Autodesk Inventor, GD&T, Solidworks,
Microstation, ANSYS Mechanical and Microsoft Office (Word, Excel, PowerPoint, Project) Tools            Experience      Mechanical Design Engineering Intern   05/2014   to   08/2014     Company Name   City  ,   State       Familiarized with & utilized ASME Engineering Design, Drafting & Documentation Standards Provided support to the engineering team in developing conceptual layout drawings and performed various engineering studies to obtain the simplest and the most efficient engineering solution for Pressure Vessel design and piping design and specification Developed drawings, schematics and P&ID's using AutoCAD Mechanical and Microstation according to ANSI Document Control & Management System for electronic as well as hard copy documents - Coordinated the organizing, scanning, retrieval and distribution of engineering documents for Project Managers.          Manufacturing Engineering Intern   08/2012   to   05/2013     Company Name   City  ,   State       Designed and successfully operated a Compact Inserts Drying Machine Researched past techniques used for drying of inserts to identify the flaws and consolidated ideas in a team of three people on how to eliminate theses flaws Designed a pneumatic cylinder to lift the cabinet door using a Direction Control Valve Modelled an aesthetically good looking cabinet head using Pro/Engineer (Pro/E) Calculated the required heat transfer rates and air flow rates for the appropriate selection of SILVENT air nozzle and KANTHAL air heater Increased the production rate by 16.67% and reduced the cycle time by 1 minute and floor area by 61.87% Reduced the overall power consumption thereby increasing the profit by Rs.  426,336 per annum.          Mechanical Engineering Intern   06/2011   to   07/2011     Company Name     State       Opportunity to learn more about Fixed and Rotary Wing Aircraft Engines and their thermodynamics Exposed to different kinds of turbo machines for e.g.  Gas Turbines, and the application of the concepts of fluid mechanics and heat transfer to their working The training also involved a know-how of Avionics and Accessories and MRO (Manufacture, Maintenance, Repair and Overhaul) Activities Hands-on experience with Lathe, Drill, Mill and CNC Machine.             08/2014   to   12/2014     Company Name      Sponsored by New York State Energy Research and Development Authority (NYSERDA) as a part of advance innovative energy solutions Reviewed the existing literature on the different pyrolysis models used to characterize biomass Performed heating experiments using a DSC-TGA to study the pyrolysis of BioBlock Using TGA, calculated the kinetic parameters like activation energy and rate constant from the obtained mass v/s temperature and derivative of mass loss v/s temperature curves Determined the heat of pyrolysis and specific heat using the heat flow v/s temperature and derivative of heat flow v/s temperature curve obtained from the DSC Finally, created a decomposition model based on the experimental results Solving Non-Linear Euler Equation for Gas Dynamics using CFD tools, November 2014 ¬≠ December 2014 Solution for the Euler equation for Gas Dynamics was obtained using First Order Lax Friedrich Scheme, Runge ¬≠ Kutta Fourth Order ¬≠ TVD Scheme and Lax Wendroff Method Fundamental properties of the schemes were compared and discussed in detail Solution obtained by each numerical method was presented along with a conclusion on which of the 3 methods was more accurate Numerical solution to the Prandtl-Glauert equation for inviscid, non-heat conducting perfect gas free flow, September 2014 ¬≠ October 2014 In this project, the Wave Equation is solved using two different numerical methods, namely Successive Over- Relaxation and Alternating Direction Grid generation is discussed in detail and results obtained using analytical as well as numerical methods were compared FBG Sensors in Oil/Gas Permanent Downhole Measurement Applications, January 2014 ¬≠ May 2014 Analyzed how FBG Sensors are used for Permanent Downhole Measurement Applications Studied the sensing mechanism of FBG Sensors Summarized the/ findings in the form of report and power point presentation Closed-Ended Oscillating Heat Pipe, October 2011 Presented a seminar on Closed-Ended Oscillating Heat Pipe as a part of coursework Discussed in detail the basic concepts, principle of operation, advantages, limitations and unique applications of the non-conventional heat pipe.          Education      Master of Science  :   Mechanical Engineering   December 2014       SUNY, University at Buffalo    GPA:   GPA: 3.4/4.0    Mechanical Engineering GPA: 3.4/4.0        Bachelor of Engineering  :   Mechanical Engineering   May 2013       University of Pune    GPA:   GPA: 3.6/4.0    Mechanical Engineering GPA: 3.6/4.0 Academic
Combustion, Heat Transfer, Fluid Mechanics, Computational Fluid Dynamics, Applied Thermodynamics,
Turbomachines, Combustion Laser Diagnostics, Industrial Fluid Power, Metallurgy, Machine Design, Mechanical System
Design, Advance Material Science and Material Science & Corrosion          Publications    Student Member: Society of Automotive Engineers, May 2010 ¬≠ May 2013 Presented a paper on 'Alternate Fuels in IC Engine' at PVG College of Engineering, Pune 2011 Presented a paper on 'Removal of Toxic Metals from Wastewater by Activated Carbon from Agro-Industrial By- Product' at MMM College of Engineering, Pune 2011      Skills    Academic, ANSYS, AutoCAD, basic, CNC, Direction, Documentation, Drafting, DSC, Engineer, Laser, Lathe, layout, MATLAB, Mechanical, Excel, Microsoft Office, PowerPoint, power point, Word, Microstation, Mill, Oil, organizing, profit, Research, scanning, schematics, Scheme, Solidworks, specification, System
Design, unique   "
ENGINEERING,"         PROCESS ENGINEERING INTERN           Profile    PhD cleanroom expert looking for an opportunity to work as a full- time module/process engineer in Lam Research Experience working in both a research cleanroom facility and a semiconductor fab. Hands on experience with fabrication methods such as plasma etching, photolithography, wet etch processing, and PVD
Well understanding of Statistical Process Control (SPC) and Design of Experiments (DOE)        Professional Experience      Process Engineering Intern    June 2014   to   August 2014     Company Name   Ôºç   City  ,   State      Worked on short-loop study for qualifying new metal etch platform Performed edge exclusion standardization for measurement tools in Etch/CMP/Wet Etch area Wrote ""Klarity ACE"" recipes to provide scheduled/automated reports for inline parameters capability, tool-tool (chamber-chamber) matching, and PT-Inline cross-correlations for plasma etch module engineers Generated internal documentation for sampling plans in Etch/CMP/ Wet Etch area Academic Cleanroom Experience Washington Nanofabrication Facility, UNIVERSITY OF WASHINGTON.          Research Assistant    January 2008   to   Current       City  ,   State      Project: ""A NEW INTEGRATED ENDOSCOPE SYSTEM"" Developed a full MEMS fabrication process of a mechanical resonance based scanning device.  Integrated with Laser and fiber optics to enable in 2D micro-displays scanning system Setup benchtop spin coater (SCS 6800) and sputter (Denton Desk V) in lab.          Graduate Researcher    January 2003   to   January 2005     Company Name   Ôºç   City              Education      Ph. D   :   Mechanical Engineering  ,   April, 2015    University of Washington   Ôºç   City  ,   State      GPA:   GPA: 3.52 / 4.0    Mechanical Engineering GPA: 3.52 / 4.0 Dissertation: ""Design and Fabrication of Mechanical Resonance Based Scanning Endoscope""        M. S   :   Bio-Industrial Mechatronics Engineering  ,   2006    National Taiwan University   Ôºç   City  ,     Taiwan    GPA:   GPA: 3.9 / 4.0    Bio-Industrial Mechatronics Engineering GPA: 3.9 / 4.0 Thesis: ""Integration and Fabrication of 2D Phononic Crystals and Surface Acoustic Wave Micro Device""        B. S   :   Mechanical Engineering  ,   2003    National Central University      Taiwan    Mechanical Engineering        Affiliations     National Society of Professional Engineers (NSPE)       Accomplishments      Design, Experimental, and Analysis Investigation of Novel Micromachined Phononic Crystals- Development of High-Frequency Surface Acoustic Waveguides"" Micro-fabricated MEMS phononic crystals, integrated with surface acoustic wave (SAW) micro devices on silicon wafers Related Class Projects Process Flow and Device Mask Design foran N-MOS Transistor"" EE527 ""Solid-State Lab Techniques"" final project Designed both CAD layout and a completed fabrication flow of an n-MOS transistor Cross-Sectional In*uence on FinFET Characteristics"" EE539A ""Semiconductor Devices"" final project Discussed basic device physics of FinFETs, compared FinFETs and competing UTB-SOI technology Simulated cross-sectional influences on the characteristics of FinFETs using SILVACO Atlas Experiment Study on Internal Stress in SU-8 Photoresist Cantilever Structure"" ME561 ""Thin Films"" final project Calculate the value of the residual stress in SU-8 Photoresist due to the difference of coefficient of thermal expansion (CTE) mismatch between film and substrate Optimized process recipes (PEB temperature/duration) to reduce photoresist cracking/delamination/buckling due to residue stress Tool Proficiency Photolithography: mask writer (Heidelberg ¬µPG 101), Aligner (Karl Suss MA6, ABM, & EVG 620), Spin coater (SCS SCS 6800 series, & Headway PWM32), HMDS oven (Yield Engineering Systems), wet bench Dry Etch: RIE (Trion Phantom RIE & Advanced Vacuum Vision RIE), Deep RIE (STS Multiplex & Oxford Instruments Plasmalab 100 ICP-380) PVD: Sputter (Kurt J.  Lesker Lab 18, & Denton Desk V), e-beam evaporator, thermal evaporator Metrology: SEM (FEI Sirion & JEOL JSM-7400F), Optical profiler (Veeco Wyko NT Series), profilometer (KLA Tencor P-15 & Alphasteps), nanospec (Nanometrics) Others: Wet process (Piranha, RCA Clean, HF/BOE), Cu platting, CMP, furnace (annealing/sintering/oxidation).        Publications    Gu, Kebin, Chi-June Lee, Chun-Wei Wu, Chih-Hsuan Chien, and Wei-Chih Wang. ""A 2D piezoelectric actuated scanning image acquisition."" In SPIE Smart Structures and Materials+ Nondestructive Evaluation and Health Monitoring, pp. 86952F-86952F. International Society for Optics and Photonics, 2013. Wang, Wei-Chih, William Soetanto, and Kebin Gu. ""Fiberoptic microphone using a polymeric cavity."" In SPIE Smart Structures and Materials+ Nondestructive Evaluation and Health Monitoring, pp. 79842B-79842B. International Society for Optics and Photonics, 2011. Gu, Kebin, C-C. Lee, W. Cui, M. Wu, and W-C. Wang. ""Design and fabrication of mechanical resonance based scanning endoscope."" In Solid-State Sensors, Actuators and Microsystems Conference (TRANSDUCERS), 2011 16th International, pp. 1574-1577. IEEE, 2011. Gu, Kebin, C-L. Chang, J-C. Shieh, and W-P. Shih. ""Design and fabrication of 2d phononic crystals in surface acoustic wave micro devices."" In Micro Electro Mechanical Systems, 2006. MEMS 2006 Istanbul. 19th IEEE International Conference on, pp. 686-689. IEEE, 2006. Thesis: Design And Fabrication of 2D Phononic Crystals in Surface Acoustic Wave Micro Device Thesis: Design And Fabrication of 2D Phononic Crystals in Surface Acoustic Wave Micro Device Dissertation: Design and Fabrication of Mechanical Resonance Based Scanning Endoscope Dissertation: Design and Fabrication of Mechanical Resonance Based Scanning Endoscope       Skills    Academic, documentation, edge, fiber optics, Laser, Mechanical, Scanning   "
ENGINEERING,"         ENGINEERING TECHNICIAN/ FIELD SERVICE       Professional Summary    Results-driven and focused Engineering Technician who prioritizes safety, cost-effective solutions and exceeding customer expectations. With my background in both Field Service and as an Engineering Technician. I was able to effectively reduce test and production time through gaining a true understanding for the process without sacrificing quality.  Long term goals , become an intuitive I/E Technician in the pulp and paper industry, teach others with the potential to take on a leadership role within my first 5 years      Skills          Operational analysis  Exceptional time management  Geometric dimensioning  Strong leader  Manufacturing process controls  Detail-oriented  Analog and digital circuitry  Detail drawings  Comfortable working at heights and odd locations        Technical plan execution aptitude  Detail-oriented understanding that any downtime must be minimized if not avoidable    Understand overtime and on-call basis may be required   Rigging    Soldering, Drilling- Tapping  Measurement and layout  Test and measurement equipment  Equipment calibration  Tenacity , willingness to go to whatever length it takes to solve a problem or improve a process             Work History       Engineering Technician/ Field Service     May 1994   -   May 2000      Company Name     City  ,   State       Developed and built, complex RF systems for broadcasters worldwide.  Tested at the component level and built the systems  Worked closely with the staff engineers and engineering department as well as customers to be certain the end users needs were met.  I was also responsible for equipment maintenance and calibrations being kept up to date.  I was also responsible for the low voltage control wiring for protection circuitry and system operations both as components and at a system level.  Field service engineering, install and provide proof of performance to the end user and transmitter manufacturer, Some of my field work was on an emergent basis due to equipment failure or improper operation.  Sales to the broadcaster.  Also provided feedback to our engineering department for proper record keeping.  Limited machine shop work in model making for R&D projects.  Interfaced with other suppliers and the respective engineering departments to ensure proper operation.  Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.  Completed projects by effectively applying engineering, technical and maintenance procedures.  Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers    Collaborated with engineers at the new product introduction phase to develop and verify design changes.  Initiated contact with vendors and built solid working relationships with them.  Followed up on manufacturing and field reports and resolved outstanding problems.  Compiled, processed and analyzed test data and results to improve product quality.         Engineering technician      Jun 1988   -   Jun 1994      Company Name     City  ,   State       Research and Development of components for the broadcasters, Developed new product line for MCI.  Field service engineering, Wiring of microprocessor controlled RF systems and system assembly and tests, modeling and design of some components working with the engineers and drafting department.  Responsible for installation and proof of performance test, as well as repair of products at the customer's site.  Feed back provided to the engineering departments well as training for the end user, Made sure the manuals were up to date and accurate, some sales of new products and often times working with the engineers within other companies to resolve engineering issues as they arose in the field.  Responsible for maintaining the calibration of test equipment.  Major accomplishments  Improved product quality by customizing tools and eliminating variability.  Followed up on manufacturing and field reports and resolved outstanding problems.  Conducted engineering and detailed experimental tests to collect design data and assist in research work.         Technician     Jun 1985   -   May 1988      Company Name     City  ,   State       Production test of Antenna for the FM broadcasters as well as pattern test.  SPS 49 Radar component test, to including pattern test of the reflector and waveguide components.  Accomplishments Reduced test time and increased production of the SPS-49 reflector from 2 days to less than one without sacrificing quality.  Interfaced with the Ratheon Representative to demonstrate test results as well as test methodology.  Skills used a thorough understanding of RF Propagation and cause and effect of structures on radiation patterns.  Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.  Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers.  Collaborated with engineers at the new product introduction phase to develop and verify design changes.  Improved product quality by customizing tools and eliminating variability.         Operations Specialist     Jun 1980   -   Mar 1982      Company Name       State       USS Belknap CG-26 Air Intercept Control, Anti submarine warfare operator.  Skills Used.  preventive maintenance, operate radar and communications equipment, Naval Tactical Data Systems operator.         Education      Associate of Applied Science  :      Current      Central Maine Community College              Continuing coursework in Math, History and finishing the ELT program.   Member of National Vocational Technical Honor Society  Phi-Theta-Kappa          Certifications    State of Maine Electricians Helpers license #HPE20038535      Skills    assembly, broadcast, calibration, concept, drafting, engineer, Radar, modeling, Naval, Network, Oscilloscopes, quality, record keeping, Research, sales, FM, SPS, Test Equipment, UHF, Wiring      Additional Information      Additional Information Skilled at electronics and repair, also skilled at working with customers, I am a very people oriented person. I try to be certain the customer's needs are met to the highest standards. Professional attitude and open mind to learning new concepts and ideas as well as new products. Control wiring and protection circuitry, Customer service skills. Served as an interface between engineering and production departments.  Other basic skills: wiring, drilling and tapping, soldering, layout and installation of new equipment, wiring of motor controls. I am able to think on my feet, under pressure and deadlines, while keeping multiple projects going. The ability to follow thru and work under pressure has given me the ability to meet emergent needs. Handling critical situations has always been my specialty. The ability to learn and absorb new information has been continually proven through past work experience and current education. Proven leader. Keeping up with current standards and methods thru on going school and keeping up with industry thru current publications. Just finished Geometry and Trigonometry as well as collage English. I am currently enrolled and nearly finished with Process measurement, Industrial controls along with Industrial robotics and Electronic devices (amplifier circuitry). I am willing to relocate as needed. The Veteran's Administration is backing both my education and return to the workforce. I can and will be a great asset to any company you may place me with. Long term goals, teach and manage others and to find my place within industry.     "
ACCOUNTANT,"         ACCOUNTANT       Professional Summary     Current Accountant with the City of Alexandria with over 15 years experience in the accounting industry. Knowledge in governmental accounting procedures, financial statement preparation, general ledger activity, budget preparation & analysis, bank reconciliations, accounts payables & receivables, payroll, fixed assets, tax preparation & audit procedures.       Skills          15+ years of experience in Accounting & Bookkeeping Services  Financial statements, Bank reconciliations and General Ledger expertise  Flexible team player      Responsible, Concise & Detail Oriented  Microsoft Word, Excel, Access, PowerPoint, & Outlook expertise  Banner Finance, Xtender, Asset Keeper Pro & QuickBooks Software proficiency            Work History      Accountant     Aug 2013   -   Current      Company Name     City  ,   State       Help prepare Financial Statements and Bank Reconciliations.  Responsible for Accounts Payable & Fixed Assets for the City of Alexandria.  Perform accounts payable functions for governmental expenses.  Manage vendor accounts and prepare 1099s for contract labor.  Prepare, Record Journal Entries, & Reconcile Asset accounts, including surplus, depreciation expense, and the purchase, & addition of new assets.  Organize new asset tagging & yearly department assets counts.  Organize and carry out efficient month-end, quarterly and year-end processes.  Record journal entries and perform accounting on accrual basis for year end procedures.  Work closely with GOHSEP to gain reimbursement of expenses from Hurricanes Katrina, Rita, Gustav & Isaac.  Maintain integrity of general ledger, including chart of accounts.         Accountant     Aug 2009   -   Feb 2013      Company Name     City  ,   State       Preparation and Analysis of Hospital Financial Statements.  Investigate and resolve discrepancies in financial statements while under tight deadlines.  Compile general ledger entries on short time schedule with nearly 100% accuracy.  Analyze monthly balance sheet accounts & ¬†record journal entries for corporate reporting.         Accountant     Jan 2006   -   Apr 2008      Company Name     City  ,   State       Prepare & File tax returns for individual, partnership, corporate, and tax exempt clients.  Prepare LLC & Corporate monthly payroll & Quarterly Reports.  Generate financial statements and facilitate account closing procedures each month.         Accountant     Jan 2003   -   Aug 2004      Company Name     City  ,   State       Prepare individual, partnership, corporate & fiduciary tax returns.  Audit governmental, for-profit and not for profit entities.  Uphold strict confidentiality protocols with all client details and tax return information.         Education      Bachelor  :   Accounting     2002      Northwestern State University of Louisiana     City  ,   State         Graduated Magna Cum Laude      Phi Kappa Phi Honor Society      CPAExcel Scholar      Dean's List for the entirety of College.      George H Rothschild Scholar      Alpha Lambda Delta Honor Society             Skills       Advanced bookkeeping skills    Accounting and bookkeeping    Financial statement analysis    Tax return filing    GAAP understanding    Bank reconciliations and balancing    Flexible team player    Microsoft Word, Excel, Access, PowerPoint, & Outlook      Asset Keeper Pro Software    QuickBooks Software    Fixed Asset Solutions Software    Creative Solutions Bookkeeping Software    HOST Software    Document Manager Software    ProSystem, UltraTax, and Lacerte Tax Preparation Software         Work History      Accountant     Aug 2013   -   Current      Company Name     City  ,   State         Help prepare Financial Statements and Bank Reconciliations.      Perform accounts payable functions for governmental expenses.      Manage financial departments with responsibility for Accounts Payable and Fixed Assets.      Manage vendor accounts and prepare 1099s for contract labor.      Reconcile Asset accounts and review all materials, including surplus, depreciation expense, and purchase and recording of new assets.      Organize and carried out efficient month-end, quarterly and year-end processes.      Provide journal entries and perform accounting on accrual basis for year end procedures.      Prepare documents and reports using advanced software proficiencies.      Generate and submit invoices based upon established financial schedules.      Maintain integrity of general ledger, including chart of accounts.      Partner with auditors to prepare yearly audits and ensure compliance with governmental tax guidelines.      Review & improve accounting systems and processes to meet business needs and maximize effectiveness of operations.      Review accounting structures and procedures on regular basis to identify areas in need of improvement.           Accountant     Aug 2009   -   Feb 2013      Company Name     City  ,   State         Preparation and Analysis of Hospital Financial Statements.      Responsible for Budget and Forecasts on Quarterly Basis.      Investigate and resolve discrepancies in financial statements while under tight deadlines.      Compiled general ledger entries on short schedule with nearly 100% accuracy.      Analyzed monthly balance sheet accounts for corporate reporting.           Accountant     Jan 2006   -   Apr 2008      Company Name     City  ,   State         Prepared & Filed tax returns for individual, partnership, corporate, and tax exempt clients.      Responsible for Budget and Forecasts on Quarterly Basis.      Prepared & Managed LLC & Corporate monthly payroll & Quarterly Reports.      Utilized accounting software to issue tax returns and prepare consolidated reports.      Generated financial statements and facilitated account closing procedures each month.           Accountant     Jan 2003   -   Aug 2004      Company Name     City  ,   State         Prepared individual, partnership, corporate & fiduciary tax returns.      Audited governmental, for-profit and not for profit entities.      Utilized accounting software to issue tax returns and prepare consolidated reports.      Upheld strict confidentiality protocols with all client details and tax return information.        "
ACCOUNTANT,"         ACCOUNTANT       Summary      Innovative and energetic Accountant proficient in extracting financial data from various reporting systems and suggesting key operational changes to establish budgetary stability. Has a strong background in school fund accounting with an emphasis on general ledger reconciliation and budget analysis.        Core Strengths          School fund accounting  Account reconciliation  Cash flow projections  Budget analysis/forecasting      General ledger accounting  Accounts payable/receivable  Governmental reporting  School bond experience            Accomplishments    Achieved the Chief Financial Officer (CFO) certification through the Michigan School Business Officials organization.¬†      Experience      Accountant     Jul 2014   to   Current      Company Name   Ôºç   City  ,   State     Perform all general ledger duties for district.  Reconcile multiple bank accounts monthly.  Record and project cash flows.  Perform Accounts Payable/Receivable duties.  Simplified the governmental reporting process.  Analyze budgets and amend as necessary.  Assist auditors with yearly financial statements.  Supply school board members with financial data.   Create Purchase Orders and supply to vendors.  Reconcile student lunch account purchases.  Prepare calendar year-end tax documents.   Assisted and trained staff with various accounting software tasks ¬†such as purchase order entry and budget report generating.          Staff Accountant     Nov 2010   to   Jul 2014      Company Name   Ôºç   City  ,   State     Performed Accounts Payable duties for three local area public school districts.  Processed Purchase Orders and supplied to vendors.  Prepared and processed 1099's at calendar year-end.  Prepared various reports on a weekly basis and supplied local districts with valuable information.  Streamlined document attachment process within accounting software.         Package Handler     Aug 2007   to   Sep 2010      Company Name   Ôºç   City  ,   State     Earned Employee of the Month on multiple occasions for customer focus and taking initiative.         Education      BBA  ,   Accountancy   April 2010     Western Michigan University   Ôºç   City  ,   State     Haworth College of Business       Skills           Creative problem solving skills.   Advanced computer skills.  Works great with others.  Continuous initiative for process improvement.     "
ACCOUNTANT,"         ACCOUNTANT         Highlights        Microsoft Office :	Intermediate in all the Microsoft Office components( Excel, Word, PowerPoint, Outlook and Access); Very familiar with ( Macros, V-look ups, SQL, calculating formulas and manipulating reports as well as smart view) Running query reports and creating reports.  SAP PeopleSoft:          Navigate within Resource one to retrieve financial reports and run queries              Experience     08/2014   to   Current     Accountant    Company Name   Ôºç   City  ,   State      An accountant within the Experimental Therapeutics Research department, which prepares grant, restricted and non-restricted financial reports to  PI's within the department.  Create financial models and analysis for all restricted and non-restricted accounts within our department.  Prepares monthly financial reports for PI's.  Reconcile the ncRNA Core on a monthly basis.  Assists with the completion of effort reporting as well as completes Job Data Update Form ( JDUF) via the EPAF system and expense transfers as needed to clear deficit.  Assist with the preparation of operating budget.  Assist with financial model for specific grants within our department.  Monitors and reviews departmental transactions to ensure compliance with established financial controls in accordance with divisional and institutional policies and to ensure applicable revenue and expenses are captured.  Communicates with Grants and Contracts to ensure that requests completed in a timely manner.  Reviews Open PO on a monthly basis and close all PO's as necessary.  Analyzes and evaluates operations of financial systems, prepares recommendations and documents to update fiscal services and other related policies and procedures with respect to operating systems.  Assist with the invoicing via ILABS.  Construct a macro-enabled reconciliation template which significantly reduces keying errors while maximize reconciliation efficiency.  Implemented a macro-enabled reconciliation template, which increased effectiveness by twenty percent and significantly reduced keying errors.  Prepares training materials within the department to increase productivity and standardized processes.  Completes special projects as assigned by the department Administrator.         12/2012   to   08/2014     Staff Accountant    Company Name   Ôºç   City  ,   State      Full cycle accountant for several operating companies within Sysco Foods Company; completed and issued weekly, monthly, and quarterly financial statements to the operating companies for review and submit to the corporate office.  Uplaod and run reports in business objects for CFO ofoperating company to review.  Verified journal ledger entries of cash and check payments, purchases, expenses and trial balances by examining and authenticating inventory items.  Prepared monthly P&L for several operating companies within the Sysco Corporation and research variances, reviewed transactions in the GL for accuracy, and researched transactions that deviate from the purpose of the account.  Reconciled aging AR transactions and performed financial analysis, identified and explained deviations from planned or historical data.  Assisted in evaluating control systems in the accounting process to ensure operating companies comply with GAAP as well as provided the necessary information to both internal and external auditors on an as needed basis.  Reviewed account reconciliation from other accountants in a timely manner.         01/2010   to   02/2012     Accountant /Auditor    Company Name   Ôºç   City  ,   State      Served as both an accountant and auditor within the department of financial services.  The role consisted of utilizing software applications to compile, retrieve, and summarize accounting information for analysis and reporting purposes.  Examined accounting source documents for accuracy, completeness, and compliance with departmental and state rules, regulations, and agreements.  Provided financial trainings for over 240 faculty and staff employees to enforce the rules and regulations of the procurement card set by set the State of Texas procurement regulation.  Maintained controlling records required to ensure accuracy of all data entered into the accounting system.  Identified and reported situations not in compliance with PVAMU internal controls, policies, and procedures, recommending improvements to the accounting process to optimize internal control.  Performed duties in compliance with GAAP, company and department policies and procedures, internal controls and Sarbanes-Oxley requirements.  Reviewed expense report for irregularities and recommended corrective measures to improve internal controls.  Prepared adjusting and closing entries, statements, and analyze financial operations.          Education     May 2011     Masters of Science  :   Accounting    Prairie View A&M University   Ôºç   City  ,   State      Accounting       Dec 2009     BBA  :   Accounting    Prairie View A&M University   Ôºç   City  ,   State      Accounting        Professional Affiliations    CPA Candidate Participated in various community activities, including the Phi Beta Lambda and  National     Association of Black Accountants Texas Society of CPA's Beta Gamma Sigma Greater Women's Chamber of Society Completed all the Research Operations Curriculum in 2015       Skills    account reconciliation, accounting, accountant, accounting system, AR, budget, business objects, closing, Contracts, financial, financial analysis, financial controls, financial operations, financial reports, financial statements, GL, Grants, inventory, invoicing, ledger, Macros, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, Monitors, operating systems, PeopleSoft, policies, processes, procurement, reporting, Research, SAP, Sarbanes-Oxley, training materials, view   "
ACCOUNTANT,"         ACCOUNTANT           Professional Summary     Inpatient and outpatient records coding specialist with ICD-9, ICD-10 and ASC coding expertise. Familiar with commercial and private insurance carriers. Seeks a position of increased responsibility and authority.  Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately.  Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately.  Enthusiastic Administrative Assistant with excellent people skills and dedicated work ethic. Strong attention to detail and extensive knowledge of medical terminology.  Medical Coder with  [number]  years experience in hospital inpatient/outpatient surgery coding. Certified in ICD-9 and ICD-10. Familiar with commercial and private insurance carriers. Desire a position in inpatient records coding.            Skill Highlights             Knowledge of HMOs, Medicare and Medi-Cal  Online Claim Submission & Electronic Medical Record (EMR) software  ¬†HIPAA compliance  Claim entry & payment posting  ICD-10, CPT/HCPCS¬†coding, & medical terminology                                                ‚Äã                ICD-10, CPT/HCPCS¬†coding, & medical terminology Claim entry & payment posting  ¬†HIPAA compliance                ICD-10, CPT/HCPCS¬†coding, & medical terminology Claim entry & payment posting  ¬†HIPAA compliance                gff            Professional Experience      Company Name     August 2012   to   December 2014     Accountant   City  ,   State     Assisted the senior accountant in the performance of all financial activities to include financial statements and management reports.¬† Gathered and analyzed information received from inter-departmental systems to the G/L to test for inconsistencies/errors and reasonableness.¬† Researched accounting transactions to identify and resolve discrepancies.) Reconciled bank and various G/L accounts; created invoices and collected on overdue accounts.   Prepared P & L's in addition to various financial and statistical reports for management.  Performed accounts receivable and accounts payable functions, balanced cash, and accurately posted transactions.  Identified various errors and inconsistences between reports being used to book figures in the G/L; worked with IT to resolve the discrepancy and new reports were created.  Improved reconciling variances significantly by closely monitoring cash control of all office locations as well as worked with office practice managers to make the reconciliation process more efficient and accurate.          Company Name     January 2010   to   January 2012     Medicare Compliane Coder   City  ,   State       Successfully conducted a pilot project -""Medicare compliance coder"" that increased the number of payments received while reducing denials and write-offs.¬†¬†¬†     Demonstrated
analytical & problem solving ability¬†to¬†address¬†the ¬†barriers that exist¬†in receiving payment for certain services rendered        Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.      R earched and solved claim and billing issues in prompt manner to
reduce the number of claims being denied, rejected, or sent to collections.      ¬∑  Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.      Retrieved patient medical records from physicians, technicians, or
other medical personnel to assess the probability of insurance coverage      ¬∑     Acquired specific CPT and ICD-9 codes to ensure proper treatment
and billing of all detailed procedures     ¬∑     Reviewed and
processed visits from system-generated work lists, reports, and remittances to
insurance companies     ¬∑     Reviewed
records for completeness, accuracy, and compliance with regulations.                    Company Name     January 2010   to   January 2012     Hospital Access Representative   City  ,   State        Completed registration quickly and cordially for all new patients     Confirmed patient information, collected copays and verified insurance.      Consistently informed patients of their financial responsibilities prior to services being rendered.        Efficiently performed insurance verification and pre-certification and pre-authorization functions        Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.         Received, organized and maintained all coding and reimbursement periodicals and updates.    .       Quickly responded to staff and client inquiries regarding CPT codes.¬†    .  Quickly responded to staff and client inquiries regarding CPT codes              Performed quality control of the data entry system to verify that claims and payments were posted correctly.                      Company Name     June 2006   to   June 2016     Patient Financial Representative   City  ,   State     Recorded and filed patient data and medical records.  Carefully reviewed medical records for accuracy and completion as required by insurance companies.  Acquired insurance authorizations for procedures and tests ordered by the attending physician.  Accurately entered procedure codes, diagnosis codes and patient information into billing software.  Consistently ensured proper coding, sequencing of diagnoses and procedures.  Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative.  Thoroughly reviewed remittance codes from EOBS/AR's.  Completed appeals and filed and submitted claims.  Posted charges, payments and adjustments.  Carefully prepared, reviewed and submitted patient statements.  Ensured timely and accurate charge submission through electronic charge capture, including the billing and account receivables (BAR) system and clearing house.  Thoroughly investigated past due invoices and minimized number of unpaid accounts.                     Education      UNIVERSITY OF HARTFORD   2016         Accounting    City  ,   State        3.8  GPA           Central Connecticut     2010       Bachelor of Arts  :   Accounting    City  ,   State       Graduated Summa Cum Laude  Member of  [Club Name]  Club            Skills    accounting, accountant, accounts payable, accounts receivable, billing, book, CPT, finance, financial, financial/ accounting, financial statements, ICD-9, insurance, leadership skills, Access, Excel, MS Office, office, Outlook, PowerPoint, Word, personnel, processes, reconciling   "
ACCOUNTANT,"         ACCOUNTANT       Summary    To pursue excellence in the dynamic business world by obtaining a placement allowing me to perform in an environment where honesty, sincerity & a positive attitude would be valued. I would like to take up a challenging job to nourish my  qualification , expertise & experience within a reputed organization & further enhance  my performance. Flexible  [Job Title]  who adapts seamlessly to constantly evolving accounting processes and technologies.   Flexible  [Job Title]  who adapts seamlessly to constantly evolving accounting processes and technologies.        Highlights          Dos , Windows 9.x , XP, MS Office, Oracle, Tally, Adobe Photoshop , 				Adobe Illustrator, Pagemaker, 3d Inifnative, Audio Editing, Video  Editing , Macro Media Director, Oracle 8I, Developer 2000.        Account reconciliations            Accomplishments     Enter outstanding achievements that show you can go above and beyond basic job expectations.
 See Examples   General Ledger Accounts   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.           Experience     October 2011   to   August 2015     Company Name   City  ,   State     Accountant         Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.   Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.  Responsible to ensure that receivables are timely collected,	Participate 				in preparation of Monthly Management reports, Stock taking, monthly, 				quarterly and yearly and running reports for inventory control and 					analysis, Inspection and follow up of warehouse for stock movement.  Review of taxation documents and applications for clients, Preparing for 			cost analysis and variance reports, and supporting management in cost 			modeling and overhead cost allocation, Processing for final payment for 			suppliers and staff.  Assisting management in Budget preparation, Checking of proper 					documentation before payment disbursement.  Reconciliation of Bank Statements, staff account and supplier accounts, 				Financial ratios and analysis report of the same, Making MIS report for 				CFO and senior Management, Coordinating with other departments for 				financial management.         January 2009   to   September 2011     Company Name   City  ,   State     Accountant         Reviewed accountant√Üs book entries to ensure accuracy of the G/L.  Responsible to ensure that receivables are timely collected,	Participate 				in preparation of Monthly Management reports, Stock taking, monthly, 				quarterly and yearly and running reports for inventory control and 					analysis, Inspection and follow up of warehouse for stock movement.  Preparing for cost analysis and variance reports, and supporting 				management in cost modeling and overhead cost allocation, Maintaining 			staff accounts and processing staff salary, leave, and final settlement in 			timely manner after checking of documents and auditing of the same.  Processing for final payment for suppliers and staff, Processing and 			review of tax documents, Assisting management in Budget preparation, 			Checking of proper documentation before payment disbursement, 				Liaising with HR and suppliers for payroll and other disbursement.  Reconciliation of Bank Statements, staff account and supplier accounts, 				Financial ratios and analysis report of the same, Giving guidance and 				support for general staff for payroll and finance, Making MIS report for 				CFO and senior Management, Coordinating with other departments for 				financial management.  Aug'07- Dec'08		Auto1 (Al-Ghannam Auto World Co.  WLL), Kuwait Accountant: Responsible to ensure that liabilities are paid on time and receivables are 			timely collected, Participate in preparation of Monthly Management 			reports, Maintaining accounts on daily basis, Stock taking and inventory  report as well as warehouse inspection, Preparing and disbursing salary  and leave to staff after checking of proper documentation, 			      Reconciliation of Bank Statements, MIS report for senior management.         April 2006   to   May 2007     Company Name   City  ,   State     Accountant         Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.  Responsible for payable are paid on time and receivables are timely  collected, Ensures Co.  policies related to payments, and contracts are  completely followed.  Preparing payroll for staff, Preparation of  Financial Statements.         October 2001   to   March 2006     Company Name   City  ,   State     Account Assistant         Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.  Maintaining Accounts on daily basis up to finalization, Follow up  Accounts receivables and daily reporting to the Management,  Preparation of  Inventory Reports, Sales Invoices , Purchase Invoices  and all accounting Vouchers of debit & credit.  Sep' 2K- Sep'01		Digital Vish Computers, Udaipur (Raj.) India.  Maintaining Cash books and Journal book and reconciliation of bank  accounts, Preparation of Cash Vouchers & handle petty cash, Daily  routine banking works etc.          Education     2006     Vidyasagar University   City  ,   State  ,   India     MBA  :   Finance    Finance       2000     Mohan Lal Sukhadia University   City  ,   State  ,   India     Select...              Skills    3d, accounting, Accountant, Accounts receivables, Adobe Illustrator, Adobe Photoshop, Pagemaker, Audio Editing, auditing, banking, book, Budget preparation, contracts, cost analysis, credit, clients, debit, Dec, documentation, Dos, senior Management, finance, Financial, financial management, Preparation of  Financial Statements, HR, Inspection, Inventory, inventory control, Macro Media Director, MS Office, 2K, Windows 9.x, works, MIS, modeling, Developer 2000, Oracle 8I, Oracle, payroll, policies, reporting, Sales, tax, Video  Editing      Affiliations     Enter any professional organizations that you are involved in.  See Examples     "
ACCOUNTANT,"         ACCOUNTANT       Summary    Several years experience in providing information and creating software solutions for business
needs and efficiencies. Three plus years experience in varying accounting positions.
Work well independently and as part of a team.
Knowledgeable in use of MS Office products.      Skills          Excel spreadsheets  Meticulous attention to detail  Self-directed   Results-oriented        Professional and mature  Strong problem solver  Dedicated team player   Understands grammar              Experience     01/2009   to   02/2010     Accountant    Company Name   Ôºç   City  ,   State         Prepared, amended and reviewed individual income tax returns.  Assisted in individual tax planning and preparation of corporate income tax returns.         01/1993   to   Current     Data Processing Manager/Programmer    Company Name   Ôºç   City  ,   State      The nation's largest independent corn and soybean seed company, focused on developing the world's best-
performing corn & soybean seed.  Responsible for enhancements to software written in COBOL and CL on an IBM System i (AS/400,
iSeries, Power System).  Assist management and other staff with information needs and questions.  Design, develop, test and document modifications to Accounts Receivable, Orders, Inventory,
    Growers, Billing, Miscellaneous Invoicing, General Ledger, Accounts Payable, Payroll, Bank
    Reconciliation and Budgeting.  Provide information to management through reports, queries, spreadsheets, maps, written documents
    and verbally.  Support and train employees in software changes.  Schedule and monitor system backup; restore information when needed.  Design and maintain resource and password security.  Select Accomplishments:
     Automate emailing of statements to account managers
     Create maps for management
     Automate creation of cash management spreadsheet
     Automate end of year sales reporting
     Transfer grower pricing information to Accounts Payable
     File W-2s, state W-2 and SUTA reports electronically
     Payroll direct deposit and 401k benefit
     Add/increase/remove fields in the database (account number, product code)
     Developed and modified software for various marketing/pricing programs
     Converted software from S/36 environment to native (OCL to CL, 1985 COBOL standards)
     Design, develop and test underlying database used in web portal created by consultants
     Direct deposit of checks to a select group of vendors
     Developed Bank Reconciliation and Financial Statement consolidation applications
     Program interfaces between AS/400 & KRONOS (employee and hour information)
     Enhancement to allow access to select information by outside account managers via dial-up
     Reviewed/changed programs where necessary for the year 2000 (increase year from 2 to 4 digits)
     Developed bill of lading application to interface with Inventory and Accounts Receivable.         01/1991   to   01/1992     Supervisor of Accounting    Company Name   Ôºç   City  ,   State      A member-owned, not-for-profit electric cooperative serving farms, homes & businesses in northwest IA.  Supervised the General Accounting system, including the preparation of timely and accurate financial
   reports and the maintenance of the general ledger, subsidiary ledgers and related records in
   accordance with GAAP and the REA system of accounting.  Supervised the non-energy related Accounts Receivable, Accounts Payable, Payroll, Cash
   Management and Work Order accounting systems work performed by three people.  Responsible for employee training and performance evaluations within the department.         01/1991       Programmer    Company Name   Ôºç   City  ,   State      Modified existing software written in COBOL on the IBM System/36 to price products according to the
   client's specifications.  Designed and programmed an Inventory system that interfaced with the existing invoicing system.         01/1981   to   01/1990     Programmer    Company Name   Ôºç   City  ,   State      A software development company specializing in Pharmacy, Seed and Banking applications.  Responsible for program development and modifications in COBOL (5 years) and BASIC (5 years).  Hardware included System/36, AS/400 (36 environment), PC's, 5120, System/23 and System/34.  Software experience included General Accounting, Seed Industry, Pharmacy, Banking and Trucking.  Consulted with customers to determine special needsand modified software accordingly.  Backup to the support department in providing installation, training and telephone assistance to
    customers.  Assisted the sales department with demonstrations and technical questions.  Wrote software documentation.  Designed Payroll tax calculation program to accommodate tax withholding for majority of states
     Instrumental in design of Order Entry application.         01/1980   to   01/1981     Staff Accountant    Company Name   Ôºç   City  ,   State      Bank with headquarters in Minneapolis, MN that later merged with Wells Fargo & Co.  Responsible for the preparation of month-end financial statements, quarterly Call Reports and internal
    reports.  Balanced or monitored the balancing of all subsidiary ledgers to general ledger on a monthly basis.  Reviewed income and expense accounts for proper classification.  Wrote BASIC computer programs.  Participated in the bank's business development program.          Education and Training     August 1980     Bachelor of Arts  :   Accounting Mathematics Computer Science    University of Northern Iowa - Cedar Falls          Accounting Mathematics Computer Science       May 1980     Passed Certified Public Accountant exam,                  - State of Iowa certificate              Skills    accounting, General Accounting, accounting systems, Accounts Payable, Accounts Receivable, AS/400, Automate, Backup, Bank
    Reconciliation, Bank Reconciliation, Banking, BASIC, Billing, Budgeting, business consulting, business development, Cash
   Management, cash management, CL, COBOL, Hardware, Certified Public Accountant, client, database, train employees, employee training, Financial, financial
   reports, financial statements, General Ledger, IBM, Inventory, Invoicing, KRONOS, marketing, access, Order Entry, Payroll, PC's, pricing, profit, program development, sales, sales reporting, software development, software documentation, spreadsheets, spreadsheet, tax, tax planning and preparation, tax returns, telephone, web portal, written, year 2000   "
ACCOUNTANT,"         ACCOUNTANT       Summary    To utilize my customer relations and management background to obtain a position with a company that places importance on efficiency and success.  Employ natural leadership and interpersonal skills to build relationships throughout the organization.        Experience      Accountant     Aug 2015   to   Current      Company Name   Ôºç   City  ,   State     Accounting for six companies¬†   Maintained confidential information, such as pay rates, bonus targets and pay grades       Processed payroll, electronic deposits and employee pay adjustments       Reconciled all bank and credit card accounts        Processed journal entries, online transfers and payments (internal and external)           Analyzed cost control and provided timely financial information to support company goals             Cost effective purchasing (office equipment & supplies, janitorial, food & beverage)               Reviewed book entries to ensure accuracy of the G/L                 Assisted the CFO with the production of the monthly financials and management reports¬†                   Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget           Tracked and verified accurate receipt of purchase orders and verified costs against vendor invoices¬†  Processed A/P weekly, working with 50+ vendors  Processed company purchase orders and communicated with customers regarding orders        Researched and resolved collections and billing disputes with tact and efficiency         Researched and resolved billing and invoice problems     ‚Äã         Director of Finance & Accounts     Jun 2014   to   Aug 2015      Company Name         Responsible for daily entry of accounting transactions.  Received, recorded, and deposited cash and checks as well as reconciled records of bank transactions.  Verified purchase orders, managed accounts payable invoices and supplied payments to vendors on a weekly basis.  Reconciled all bank and credit card accounts.  Researched and resolved collections and billing disputes.  Processed payroll, electronic deposits and employee pay adjustments for 70+.  Issued paychecks to contractors on a bi-weekly basis.  Issued W2.  s to employees & 1099.  s to contractors.  Maintained confidential information, such as pay rates, bonus targets and pay grades.  Processed journal entries, online transfers and payments.            Produced monthly financial summaries and reports.  Maintained employee files, incident reports, unemployment claims and training progress.  Maintained office inventory.         Operations & TrainingConsultant, Franchisee & General Manager     Feb 2004   to   Current      Company Name   Ôºç     State      Training & Operations Consultant    July 2015 - Current    Assist six store franchise in training staff and streamlining operations in accordance with corporate standards  Monthly unannounced inspections to inspect product and operation standards  Work with store managers in developing effective action plans for improvement and guide team members in execution of determined plans     ¬†Franchisee ¬†   June 2007 - February 2011    Grow
a performance culture, based on teamwork, innovation and training Creatively
constructing advertising and promotional deals in accordance with corporate
initiatives   Implemented
and maintained corporate standards

  Drive
revenue and reduce expenditures to meet and exceed revenue and profit targets

  Maintain
integrity of stores, including coding, sanitation, equipment and major
appliances

  Labor
and food cost management; Inventory management
  Community
and customer relations

  Established
and implemented internal training and time-management program   Handled
tasks related to payroll, inventory and job scheduling

  Managed
accounts payable and accounts receivable in conjunction with company
accountants

  Prepared
reports, spreadsheets, and administrative documents

Maintained office calendars, open and prioritize mail,
receive and prioritize phone calls     General Manager    ¬†February 2004 - April 2007    Orchestrating and directing crew consisting of up to 20 people.  Hire, develop and promote talented employees who fit the unique cultures of the restaurant environment.  Improve operational statistics and efficiency.         Patient Service Representative     Jun 2012   to   Nov 2016      Company Name         Consistently build positive report with patients while accurately and efficiently registering in a timely manner.  Perform daily administrative duties including: cash management and internal quality assurance.  Insurance processing and communication.  Patient account resolution and billing assistance.  Provide Preliminary assessment of patient health.  Serve as liaison between patients and medical providers.  Mentor new employees on company policies and practices.  Develop and implement client service techniques to better serve both the patient and corporate needs.  Compliance and comprehension of HIPPA regulations.  Effectively prioritize tasks¬†         Education      Bachelor of Science  ,   Accounting    Strayer University   Ôºç   City  ,   State           "
ACCOUNTANT,"         ACCOUNTANT       Professional Summary    Accountant with more than 8 years accounting experience with profit making ,non for profit and non-governmental organizations (NGOs). Possess solid knowledge of GAAP, GASB and IFRS. Proficient in automated systems: such as QuickBooks, Sun system and Peachtree Accounting.      Core Qualifications          General Ledger Accounting  Balance sheet account reconciliation  Bank & Office Account reconciliation  Financial data analysis  Financial Statements & Audit Support  Generate various reports  Adjusting entries and periodic closing  Review and monitoring of accounting event  Financial Planning, Budgeting & Reporting  Grants Management  Contractual agreement and modification  Donor reporting  Monitor and manage sub-grantee  Fund release for subs  System improvement and recommendations  External/Internal reporting  Project closing Accounting Systems:  Sage Accounting, QuickBooks, Sun system , Peachtree Accounting and Mo.s.t  Presentation Software: Microsoft PowerPoint.  Spreadsheets: Advanced Excel with pivot tables, Lookups, references and Consolidation.  Database:  Microsoft Access.  Email: Outlook and Lotus note              Experience      Accountant     Feb 2015          City  ,   State     Responsible for account coding accuracy Record, and reconcile Accounts Payables on a monthly basis Review and reconcile on-line corporate credit card transactions and documentation Actively participate in improvement of procedures and processes Review and report excess and obsolete inventory Prepare the invoices state and federal grant funders for reimbursable expenditures Prepare the invoices state and federal grant funders for reimbursable expenditures prepare 35 companies Bank reconciliation Accuracy of FIM tables (Financial Integration Module) Assist with preparation of budgets Provide status of financial condition by collecting, interpreting, and reporting financial data Prepare special reports by collecting, analyzing and summarizing Review all variances / exceptions, explain and resolve Responsible for assisting with weekly / monthly / yearly closing activity Responsible for Journal Entries and General Ledger analysis Prepare internal reports regarding production, capacity and efficiencies Accounts payable and accounts receivable functions as directed Credit Card reconciliation All department processes and procedures documented and the appropriate individual(s) trained and cross-trained as necessary.         Delegated Finance and Admin Manager and Finance   Officer     Jan 2010   to   Aug 2014      Company Name         Prepared standardize monthly, quarterly, biannual and annual finances and review overall financial reports and follow up financial status & Over viewed Organization Finance and Administration as a delegate.  Documented the process by which NGOs are selected for awards and notify applicants and other stakeholders of awards granted where open solicitations are sought Identified and assisted grantees in developing work plans, monitoring progress, tracking expenses, preparing reports, and facilitating grantees' compliance with the terms of their agreements Conducted field visits to monitor grantees and provide on-site support with respect to financial grant management Collaborated with program staff to assist in developing and revising mechanisms for making payments and monitoring and reporting financial performance of sub-grantees Reviewed several grantee monthly financial reports, including invoices, budgets and up keeping databases Led a team through the entire process for sub grantees selection, from pre-award assessment to project closing Facilitated the processing of modification of sub-agreements, maintain and update grants & contract document Followed-up contribution and recording of identified cost share expenses with sub-grantees Contributed to the development of grants management manual, materials, and resources Controlling and processing of Account Receivable , payable and Reconciling of account Ensured adherence to the organization's global financial policy, domestic financial procedures and guidelines related to disbursement activities, general accounts and grants Engaged in maintaining monthly and annual fixed asset inventory registration Ensured document tracking- paid stamp and filling are done in tact Ensured that financial transactions are recorded as per the chart of accounts and with proper source documents Reviewed and ensure the accuracy and quality of financial statements prepared Managed grant projects and fund release from donors & control budget utilization Ensured that all financial documents and reports are well documented & safely placed Facilitated internal and external audits and led development of action plans based on audit recommendations and monitored progress Led, supervised, guided and supported staff members, including accountant, cashier and storekeeper Participated in proposal budgeting when new projects are initiated.         Senior Accountant     Oct 2008   to   Dec 2009      Company Name         Produced periodic financial reports for both internal (organization) and external use (donors & government) and interpret and analyze the reports and actual results against budgets and recommend program management team and budget holders Ensured that financial transactions are recorded as per chart of accounts & with proper source documents Reviewed and initiated approval for disbursements including contracts and sub contacts payment Managed grant projects and fund release from donors & control budget utilization Ensured that procurements are made per the organization procurement policy and Donor requirement Ensured that fixed assets registration and facilitated the annual inventory count Ensured bank reconciliation is made timely Reviewed payroll and ensure that government taxes are paid regularly and timely Controlled staff benefits like; insurance, medical, PF etc.         Accountant     Feb 2007   to   Sep 2008      Company Name         Ensured that financial transactions are recorded as per the chart of accounts and with proper source documents Followed up annual budget/cash flow Controlled the timely disbursement and settlement of different expenses Ensured that procurements are made as per procurement protocols Prepared checks and initiate bank reconciliation Prepared payroll and prepared income and other government tax payment Controlled petty cash and availability of cash on hand for daily activity Record financial transactions per World Vision chart of accounts & document them Record grant projects financial activities; expense settlement & produce grant financial report Record fixed Assets per World Vision policies and facilitate annual inventory of project inventories Make ready financial documents for internal & external audit.         Education      MBA Degree  ,   Business Administration   Foundation for Academic Excellence, Ethiopia Completed 29 credits Business Administration       B.A  ,   Accounting    Haramaya University      Ethiopia   Accounting         Skills    Academic, Account reconciliation, Accounting, accountant, Accounting Systems, Accounts payable, Accounts Payables, accounts receivable, Balance sheet, Bank reconciliation, benefits, Budgeting, budgets, budget, cash flow, cashier, closing, contracts, Credit, data analysis, databases, Database, documentation, Email, external audits, filling, Finance, Financial, Financial Planning, financial report, financial reports, Financial Statements, fixed Assets, General Ledger, General Ledger Accounting, government, Grants, Information Technology, insurance, inventory, Lotus, materials, Microsoft Access, Excel, Office, Outlook, Microsoft PowerPoint, payroll, Peachtree Accounting, pivot tables, policies, processes, procurement, program management, coding, progress, proposal, protocols, quality, QuickBooks, Reconciling, recording, reporting, requirement, Sage, Spreadsheets, Sun, tables, tax, taxes, Vision   "
ACCOUNTANT,"         ACCOUNTANT       Summary     Financial Accountant specializing in financial planning, reporting and analysis in both private and public sectors.Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes.  Detail-oriented bookkeeping professional with 3+ years experience applying financial and managerial accounting practices.       Highlights           Advanced	Microsoft Office - Excel, Word, Power Point,  Accounting software - SAP Fico, SAP BPC, Hyperion, AS 400, Acc Pac, iScala  AR / Credit System - CTOS, Polymath, SAP Copa  Languages - Bahasa Malaysia & English        Financial statement analysis  Budget forecasting expertise  Account reconciliation expert  Experienced with VBA programming  Adobe software proficiency  General ledger accounting  Flexible team player  Advanced computer proficiency (PC and Mac)            Accomplishments     Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. General Ledger Accounts ¬†   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.          Experience      Accountant   07/2012   to   08/2015     Company Name      Industry : Financial Services   Monthly Salary: MYR 7,300  Daily operations, development and improvement of accounting processes - budget preparation, balance sheet, accounts receivables and payable transactions, payments and credit control.  Preparation of all financial and management reporting and budgeting.  Ensure an accurate and timely monthly, quarterly and year end close.  Monitoring of financial and treasury functions including funds management, cash flow planning and projection, Draft full set audited financial statements and attend to all audit queries/issues.  Responsible for company tax computation, tax compliance and tax planning.  Responsible for GST implementation and quarterly submission.  Liaise with auditors, tax agents, company secretary, bankers, external IT programmer and other local government authorities.  Responsible for implementation of new accounting system, HSBC online banking, CTOS and Polymath contract system (credit application, reports, statement and etc) Responsible for withholding tax, calculation and allocation of cost sharing and intercompany billing.  Review, follow up and closely monitor bad debts report.  Provide training to new and existing staff as needed.           Assistant Finance Manager   05/2005   to   07/2012     Company Name      Industry : Manufacturing & General Trading  Salary	MYR 5,300  Managing subsidiaries month end closing process and consolidation as well reviewing to ensure accuracy, completeness and meeting deadline given by Group Head Office (Sime Darby Berhad).  Preparation, reviewing and timely submission of monthly, quarterly and annual Financial Reporting for subsidiary company.  Responsible for the preparation of yearly budget for subsidiary as well consolidation of the Budget Report for the Division.  Implementation of new financial consolidation system (BPC-SAP) for the Division, provide training, support and maintenance for local and overseas subsidiary companies.  Responsible for data mapping and testing.  Prepare draft statutory accounts and attend to statutory audit issues.  Credit control and follow up on outstanding collection.  Treasury - trade finance, banking facilities, monitoring Bankers Acceptance, bank guarantees and cash flow monitoring.  Liaise with external auditor, company secretary, bankers, tax agents, lawyers and government authorities.  Ensure company's tax computation and submission is in order and made in a timely manner.  Lead the team, supervise and monitor accounts staff on closing of monthly management accounts.  Oversees, review and resolve all matters/problems in relation to accounts and taxation.          Accounts Executive Junior Executive   01/2000   to   05/2005     Company Name      Industry: General Trading  Salary	MYR 2,800  Prepare full set of accounts (GL, AR, AP), financial statement, monthly sales analysis, management report, daily and monthly cash flow, payroll for management staff.  Month end closing and reconcile of financial accounts, generating daily invoices and monthly intercompany billing and reconciliation.  Supervise Accounts Payable and Receivable Officer.  Reconcile bank statement, apply and monitor trade finance facilities (banker acceptance and letter of credit).          Education      Bachelor of Science  :   Finance   1997       Oklahoma State University   City  ,   State  ,   United States     GPA:   GPA: 2.49/4     CGPA: 2.49/4         Diploma  :   Banking    1995       Mara Institute of Technology (UITM)   City  ,   State  ,   Malaysia      CGPA 3.35/4         Personal Information     Expected Salary : MYR 7,000   Age : 41  Preferred Work Location : Selangor  I'm independent, fast learner, hardworking, good communication skill and have leadership qualities. Analytical with an eye for details.        Skills     accounting, Accounting software, accounting system, Accounts Payable and Receivable, accounts receivables, AP, AR, AS 400, balance sheet, banking, billing, budget preparation, budgeting, Budget, cash flow, closing, Cost Accounting, Credit, English	   9, external auditor, Finance, Financial, Financial Accounting, financial and management, Financial Reporting, financial statements, funds, GL, government, Hyperion, local government, Managing, Excel, Microsoft Office, Office, Power Point, Word, month end closing, payroll, processes, programmer, reporting, sales analysis, SAP, statutory accounts, tax compliance, tax planning, tax, Treasury, Written    "
ACCOUNTANT,"         ACCOUNTANT           Summary     Financial Accountant specializing in financial planning, reporting and analysis within the Department of Defense.       Highlights          Account reconciliations  Results-oriented  Financial reporting  Critical thinking        Accounting operations professional  Analysis of financial systems  ERP (Enterprise Resource Planning) software.  Excellent facilitator            Accomplishments     Served on a tiger team which identified and resolved General Ledger postings in DEAMS totaling $360B in accounting adjustments. This allowed for the first successful fiscal year-end close for 2012.   In collaboration with DFAS Europe, developed an automated tool that identified duplicate obligations. This tool allowed HQ USAFE to deobligate over $5M in duplicate obligations.        Experience      Company Name     July 2011   to   November 2012     Accountant   City  ,   State      Enterprise Resource Planning Office (ERO)   In this position as an Accountant assigned to the Defense Enterprise Accounting and Management System (DEAMS) ERO I was responsible for identifying and resolving issues affecting the DEAMS General Ledger.  I worked with teammates from the Procure to Pay, Orders to Cash, and Budget to Report areas to resolve daily challenges encountered with the deployment of DEAMS to additional customers and when system change requests were promoted to production.  I supported the testing of scripts, patches, and system change requests ensuring any anomalies were identified to the DEAMS Functional Management Office for action by the DEAMS Program Management Office and/or the System Integrator.  In addition, I served on a tiger team designed to identify and resolve General Ledger posting differences and supported the development of $360B in accounting adjustments allowing for the first successful fiscal year-end close in 2012.  These actions also allowed for the reconciliation and closure of fiscal year 2010 and 2011 accounting adjustments ensuring that all DEAMS fiscal year-end requirements were completed.  These actions were recognized as critical to the successful review report issued by the Air Force Operational Test and Evaluation Center (AFOTEC) resulting in the Air Force receiving the authority to continue with the deployment of DEAMS.          Company Name     April 2010   to   June 2011     Resource Advisor   City  ,   State      In this position as Resource Advisor for the 1st Air Communications Operation Squadron (1ACOS) I was responsible for providing financial advice and decision support to the Commander.  I was responsible for coordinating a $4.6M budget between four funding sources.  I coordinated with USAFE Directorate of Intelligence (USAFE/A2), USAFE Directorate of Air and Space Operations (USAFE/A3), USAFE Directorate of Communications (USAFE/A6) and the 435th Air Ground Operations Wing to ensure 1ACOS meets its mission requirements.  I consistently managed three separate timelines for providing budget/unfunded requirements, providing documentation and various reports in the required format for each organization.  I discussed the outcome of the Group and Directorate budget meetings providing feedback the same day to the Flight Chiefs and CC any issue which affects 1ACOS directly.  I monitored the Defense Travel System (DTS) daily and identify orders and authorizations needing approval and provided notification to the appropriate Reviewing Officials and Approvers.  Utilizing DTS and the General Accounting and Finance System I reviewed status reports to identify anomalies in obligations and have identified those orders which require correction prior to payment.  I provided Government Purchase Card (GPC) status reports the same day they are requested and in addition, communicated with the appropriate cardholders when changes were required to support their program.  I identified cardholder training requirements and monitored these requirements to ensure all required training was completed in support of this mission critical program.  I developed guidance for the GPC cardholders on procedures for requesting training for the squadron and in addition I provided answers to cardholder questions on unique or non-standard issues/concerns.  Assumed the role of the Billing Official during my final rating period and completed a self inspection of the program for the Management Control Program, zero findings.  During yearly audit by 700th CONS received zero findings.          Company Name     July 2008   to   April 2010     Staff Accountant   City  ,   State      In my position as the Staff Accountant for HQ USAFE I was responsible for providing accounting and financial oversight and advice to customers throughout the Command in support of the USAFE Comptroller.  I was responsible for performing ongoing analysis of financial programs to identify negative trends and weaknesses, ensured specific weaknesses were corrected, and determined whether systemic or repeat issues were identified and adequately addressed.  I was required to apply a comprehensive knowledge of analysis/reporting requirements and data produced to resolve these issues.  In collaboration with DFAS Europe, developed an automated tool that identifies duplicate obligations by comparing records in the accounting system to the contracting system and provided notification to the funds manager for review and resolution.  This tool eliminated hours of manual research and results allowed HQ USAFE to deobligate over $5M in duplicate obligations.  I was responsible for establishing various performance metrics which ensured effective and efficient use of USAFE financial resources.  I supported the USAFE/FMA Financial metrics program by collaborating with DFAS Limestone in the development of an automated tool that provided senior leaders with visibility to any USAFE unit that is not in compliance with the established rules and regulations related to the GPC.  This tool provides management reports that are used to populate the monthly metric charts which are briefed by the USAFE/FMA.  This tool provided the capability for USAFE/FMA to collaborate with USAFE Contracting and develop/deploy joint guidance that supports the established Air Force Instruction mandating card suspension for card holders who are not in compliance with required reservation of funds in the entitlement system in support of the GPC.  I identified and resolved a problem with five GPC accounts that had been rejecting during the automated interface process each month.  My research revealed that these accounts were rejecting for invalid paying station and required manual intervention by both Wing and DFAS personnel.  This not only created rework, it delayed the payment of the invoices.  I partnered with DFAS Denver, corrected the records in the Access On-Line accounts eliminating the error condition.  I identified a method to deliver one-on-one training in support of the USAFE deployment of the Open Document Analysis (ODA) tool in FMSuite.  By utilizing Defense Connect Online I  provided training remotely, virtually eliminating the need to expend funds on Temporary Duty (TDY) travel.  The results of this training produced results that went well above expectations and were noted by the ODA Program Management Office.          Company Name     January 2007   to   July 2009     Chief, Reports Branch. Accounts Maintenance and Control   City  ,   State      In my position as Chief of the Reports Branch in Accounts Maintenance & Control (AM&C) I was responsible for ensuring the development and standardization of various managerial and system reports.  I was responsible for the completeness and accuracy of weekly, monthly, quarterly, semi-annual, and annual reports.  My branch monitored errors in the General Accounting and Finance System (GAFS/BQ) and ensured corrective actions were accomplished.  I also ensured fund balances were reconciled and reports were verified prior to release to base activities and higher headquarters.  Limestone reorganized under the High Performing Organization (HPO) in January 2007 and at that time I was reassigned to AM&C, a Directorate which previously did not exist.  My challenge during that time was to staff my branch, implement an aggressive training schedule, and ensure the continuity of financial reporting was maintained.  As we transitioned into the HPO we continued defining the missions and functions for AM&C for the entire network.  I participated in biweekly conference calls with Standards and Compliance in an effort to define missions and functions for AM&C.  Worked with management in determining FTEs needed for the branch.  I was responsible for developing meaningful performance standards for my employees since this branch and its functions did not previously exist.  Limestone POC for an initiative to eliminate suspense accounts throughout the agency.  Identified suspense accounts not initially targeted, formulated strategies to eliminate accounts or requested waivers, and participated in plans to modify processes using suspense accounts, such as the interfund suspense account.  These actions provided initial progress towards meeting the Department of Treasury's mandate to discontinue suspense accounts by February 2009.  Worked with staff to reduce reconciliations from $6.9 million in February 2007 to $1.1 million in August, accomplished this despite loss in experienced personnel and realigning resources to support critical initiatives in Accounts Payable.  I orchestrated the transition of reporting requirements for the Transportation Financial Management System (TFMS) workload from DFAS Omaha to Limestone.  After transition to Limestone encouraged staff responsible for these reports to streamline the processes.  Staff automated a completely manual, time consuming process, thus eliminating potential key stroke errors and manually validating numerous spreadsheets and listings.  Contributor to Federal Managers Financial Integrity Act (FMFIA) Compliance Review and establishment of assessable units.  Identified inconsistencies in information provided by staff on foreign currency fluctuation adjustments.  Persisted in getting higher level review of regulatory and policy guidance.  Report of foreign currency fluctuation is now consistently accurate.          Company Name     February 2000   to   January 2007     Chief, Accounts Payable Branch   City  ,   State      As Chief Of Accounts Payable  I was responsible for the overall management of a branch consisting of over 120 employees.  My four first line supervisors were responsible for establishing priorities, schedules, and work assignments ensuring changes in workload are accounted for to minimize the impact on normal office operations.  We consistently reviewed these areas and made necessary personnel moves based on shifting priorities.  This was  extremely important during the DFAS Denver directed database consolidations and with the assumption of the Air National Guard workload.  Workload increased rapidly while staffing increased gradually, which dictated frequent priority changes and personnel moves.  I also worked closely with the Major Commands supported by DFAS Limestone strengthening our partnership when workload spikes negatively impacted our customers.  In December 2004, our overaged invoice percentage was nearing 25% and we had a backlog of vendor pay documents exceeding 30,000.  By working with the DFAS Command Client Executives and the Major Command Comptrollers, I was instrumental in forming a strategy that included soliciting Air Force personnel assistance in document processing, identification of ""must pay now"" bills, and the formation of special action response teams dedicated to responding to our customer's most urgent requirements.  As a result of these efforts, in a three month period, we were able to reduce our overaged invoice percentage by 19% and our backlog of documents to no documents over 20 days old thereby minimizing the adverse impact on customer funds.  I was responsible for providing personnel feedback sessions quarterly and prepared supervisory appraisals of employees' performance and potential for advancement.  Partnering with the management staff and employees, I was instrumental in establishing Employee Performance Plans that linked employee performance to established DFAS Strategies and Balance Scorecard goals.  In this position as a supervisory accountant I was responsible for performing ongoing analysis of the Vendor Pay workflow and production to identify negative trends and weaknesses, ensure specific weaknesses have been corrected, and determine whether systemic or repeat issues have been identified and adequately addressed.  I was required to apply a comprehensive knowledge of analysis/reporting requirements, work processes, vendor pay system structures, and data produced to resolve these issues.  Utilizing my expertise with Louis II data retrieval software, I produced ad-hoc data queries for in-house and external use by our customers.  These retrievals were designed to reduce the man- hours necessary to perform complex finance and accounting functions by DFAS and Air Force personnel.  I was responsible for the budget resources necessary to operate the branch.  In this capacity, I prepared budget over execution justifications, plan and monitor overtime costs, and control supply purchases to ensure the most cost efficient operation possible.  I was required to respond to inquiries from various sources, which include, but are not limited to, vendors, DFAS management, accounting liaison offices, resource advisors, and other DFAS field sites.  These inquiries required my ability to relay technical aspects of systems deficiencies to customers who are not familiar with our operation.  I participated in video teleconferences, conference calls, and briefings designed to address customer and DFAS management requirements.  I was called upon to explain, in laymen's terms, DFAS policy and procedures with regards to delays in payment due to various reasons.  I responded to various audit reports and studies; ensuring senior management and audit personnel, understand particular situations within the Vendor Pay business process that result in these findings.          Company Name     February 1999   to   February 2000     Chief, Recon and Reports Branch   City  ,   State      In my position as Chief, Vendor Pay Reports and Recon Branch, I exercised supervision (either directly or indirectly) over 22 employees primarily in the ""525"" series in grades ranging from GS-5 through GS-8.  This responsibility also included supervision of the German local national workers assigned to my duty section.  I was responsible for planning, directing, and supervising the activities of the work force in the review, interpretation, processing, and reconciliation of vendor pay and accounting data and the production of timely and accurate financial statement report requirements.  I participated in the development of branch policies continually reviewing and evaluating the organizational operations, work distribution, and procedures.  I coordinated the activities of the assigned functions with those of other organizations to obtain the most effective correlation of financial data.  Directed and provided technical guidance to subordinates in the assigned area.  Assured the timeliness and accuracy of assigned workload.  Planned, organized, directed, coordinated, and reviewed the work of subordinate's sections ensuring the mission and functions of the division were carried out.  I managed and realigned resources, conducted program analyses, and made decisions in accordance with unit cost principles, outputs, targets, and changing budgetary constraints.  I participated in long range planning, goal setting, and evaluating the subordinate staff.  Interpreted and clarified branch policies and resolved operational problems.  Ensured efficient utilization and professional development of my staff.  I was expected to provide reasonable assurance that operations were conducted in compliance with applicable laws and that funds, property, and other assets were safeguarded against waste, loss, unauthorized use, or misappropriation.  I ensured continuing and affirmative application and support of DoD and DFAS policy concerning the equal opportunity and affirmative action programs.  Ensured personnel management within organizational entity under my supervision was accomplished without regard to race, color, religion, sex, age, national origin, or handicap.  I kept abreast of developments, policy issuance, and other similar material in the equal opportunity field and fully supported the DoD and DFAS Equal Opportunity Program.  I was responsible and accountable for the safety and health of my subordinates.  I ensured personnel were trained to work safely.  I enforced safety and health rules, corrected unsafe or unhealthy acts and unsafe or unhealthy mechanical or physical conditions, investigated mishaps and tool other actions necessary to ensure the safety and health of my employees.          Company Name     June 1995   to   February 1999     Chief, Accounts Payable Branch   City  ,   State      I was responsible for establishing priorities, schedules, and work assignments ensuring changes in workload are accounted for to minimize the impact on normal office operations.  This was important during the DFAS Denver directed workload realighment to the Field Sites servicing our customers by Major Command.  Workload increased which dictated frequent priority changes and personnel moves.  I also worked closely with the Major Commands supported by DFAS Limestone strengthening our partnership when workload spikes negatively impacted our customers.  I was responsible for providing personnel feedback sessions quarterly and preparedsupervisory appraisals of employees' performance and potential for advancement.  As a supervisory accountant I was responsible for performing ongoing analysis of the Vendor Pay workflow and production.  I identified negative trends and weaknesses, ensured specific weaknesses were corrected, and determine whether systemic or repeat issues were identified and adequately addressed.  I was required to apply a comprehensive knowledge of analysis/reporting requirements, work processes, vendor pay system structures, and data produced to resolve these issues.  Utilizing my knowledge with Louis II data retrieval software, I produced ad-hoc data queries for in-house and external use by our customers.  These retrievals are all designed to reduce the man- hours necessary to perform complex finance and accounting functions by DFAS and Air Force personnel.  I was responsible for the budget resources necessary to operate the branch.  In this capacity, I prepared budget over execution justifications, plan and monitor overtime costs, and control supply purchases to ensure the most cost efficient operation possible.  I was required to respond to inquiries from various sources, which include, but are not limited to, vendors, DFAS management, accounting liaison offices, resource advisors, and other DFAS field sites.  These inquiries require my ability to relay technical aspects of systems deficiencies to customers who are not familiar with our operation.  I participated in video teleconferences, conference calls, and briefings designed to address customer and DFAS management requirements.  I was often called upon to explain, in laymen's terms, DFAS policy and procedures with regards to delays in payment due to various reasons.  I was required to respond to various audit reports and studies; ensuring senior management and audit personnel, understand particular situations within the Vendor Pay business process that result in these findings.  I was hand selected by the Field Site Director and Vendor Pay Site Manager to represent DFAS Limestone on a team comprised of representatives from all DFAS Denver field sites to provide training to our Air Force base level Resource Advisors.  During a five week period, I provided ""Boot Camp"" training to over 400 base level personnel ensuring resource advisors were familiar with the DFAS structure and mission requirements related to funds management.          Company Name     June 1994   to   June 1995     Accountant, Network Assistant Team   City  ,   State      As a member of the Network Assistance Team, I was required to have an extensive working knowledge of DoD accounting systems, theory, policy, and procedures.  I was consistently called upon to develop and implement procedures consistent with DoD regulations.  Coordinated with DFAS Denver and the Omaha Field Site on the consolidation of the first geographically separated Defense Accounting Office into DFAS.  In my position as a member of the Network Assistance Team I was required, upon arrival at each base level Defense Accounting Office (DAO) to provide an in-brief.  This briefing identified team members, the purpose of the visit, goals, and responsibilities.  Upon completion of the assignment, provided a written and oral out-brief outlining the team accomplishments during the visit.  I provided recommendations to preclude recurring problems and to prepare the organization for consolidation.          Company Name     June 1993   to   June 1994     Supervisor, Accounts Control Branch   City  ,   State      I directed/supervised the accomplishment of all financial reports and statements.  I was responsible for the completeness and accuracy of weekly, monthly, quarterly, semi-annual, and annual reports.  Monitored errors in the General Accounting and Finance System (GAFS/BQ) and ensured corrective actions were accomplished.  I also ensured fund balances were reconciled to the appropriate audit listings and verified reports prior to release to base activities and higher headquarters.  I furnished accounting data to base organizations often interpreting and analyzing the data to help funds managers resolve problems and manage their programs more effectively.  I attended Major Command (MAJCOM) and Headquarters level workshops to participate and contribute to accounting policy and system changes.  I provided professional assistance to Data Automation relevant to processing of accounting and finance data, interpreting deficiencies in software based on output products and system related problems.  I utilized my working knowledge of commercial and government accounting system principles and knowledge of Processing Centers (PCs) to review, verify, analyze, and evaluate accounting and finance operations.  While serving as Chief, Account Control I ensured areas of concern were addressed, concentrating on problem areas related to the database.  I analyzed computer output products to determine processing deficiencies.  They included, but were not limited to, the Open Document Listing (ODL), Operating Budget Ledger (OBL), Allotment Ledger (AL), and the Accounting and Finance Workload Information Management System (A&F WIMS) Extract list.  I provided technical assistance related to policy and procedural.  changes required as a result of the impending base closure.  Analyzed/developed and recommended improved training procedures enabling better use of system procedures ensuring governing directives were followed.  I evaluated accuracy of accounting records prior to fiscal year closeout ensuring the Accounting and Finance Officer could certify their accuracy as required by regulation.  Examined accounting transactions and documents to ensure they conformed to established accounting policy and principles.  Coordinated and directed fiscal year end conversion for the GAFS and Integrated Accounts Payable System (IAPS).          Education      Northern Maine Community College     1994       Associate  :   Accounting    City  ,   State  ,   USA     Emphasis in Business              1994       Associates  :   Accounting    City  ,   State  ,   USA    GPA:   GPA: 3.41     Accounting GPA: 3.41 174 Hours, Quarter    Attended Husson College, major Accounting 78 semester hours toward Bachelors degree.         Professional Military Comptroller School, 6wk, 4-98; Managerial Accounting I, 09-98; Interested-Based Bargaining Training for Management, 24hrs, 09-01; Auditing Methods and Concepts 09-98; Organizational Leadership, 32hrs, 07-03; Management Development II, 32hrs, 07-03.              Certifications    Certified Defense Financial Manager, CDFM, May 2005      Interests    American Society Of Military Comptrollers      Additional Information            Skills     Accounting; General Accounting; Accounts Payable; Program Management.    "
ACCOUNTANT,"         ACCOUNTANT           Summary     Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes.  I have 35 years of experience as an Accountant in industries including Public Accounting, Petrochemical/Research and Technology, Oil and Gas Services, Equestrian Farms,¬†Manufacturing and Health Care.         Highlights          Accounting Month-End  Financial Analysis  Variance Explanations  Budgeting  Fixed Asset  Cost Reductions  Outside Auditors      SAP Power User  Internal Auditors, Riyadh  Core Process Review Team  CI/Lean Basic Training-White Belt Certificate  Loss Prevention Team/Auditor/Fire Warden  Employee's Club Member            Accomplishments     Key Achievements:¬†   Protested property taxes and reduced property value by over $2M saving the company more than $200K in annual property taxes and saving the company more than $21K in property tax consulting fees.  Worked on Budget Committee for 2005 Budget.   Spearheaded implementation of PB Views in the Accounting Department for all cost centers at SAI.  Served as a SAP Power User in the Accounting Department.  Served on the Core Process Review Team.        Experience      Company Name     November 2014   to   March 2015     Accountant   City  ,   State      Republic Services ~ due diligence work on a couple acquisitions.  Balance sheet reconciliations for five divisions, various other miscellaneous reconciliations in various systems.          Company Name     January 2011   to   May 2014     Cost/Inventory Accountant   City  ,   State      Performed various functions in the Cost/Inventory Accounting department such as month-end close, setting up new and updating current SUC's, warehouse mapping, MAC mapping, CASS weekly import, Open Payables Account and Inventory reconciliations after month-end close.  Process changes in January 2013 changing from SUC to AUC, analyzing costs weekly to verify reasonableness.  Consolidation of Open Payables (Open P O Receipts) for Cost/Inventory Accounting Group.  Occasionally help with fixed asset and inventory audits at various locations around the United States.  Additional activities:  CI White Belt, Loss Prevention Team, Fire Warden, Auditor and Employee's Club Member.          Company Name     October 2008   to   January 2011     Accountant II - Environmental Solutions Spare Parts HUB-Closed   City  ,   State      Performed all accounting functions for supply hub.  Analyze financial reports and records, ensure accuracy and report any anomalies.  Review and verify the accuracy of journal entries.  Reconciliation of cycle/physical counts and management reports of the same.  Provide reports for auditors.  Serve as a resource for US Districts regarding cycle counts, in-transit reconciliation and any/all inventory issues.  Processed all payables for purchase orders.  This was a new facility so I also set-up all procedures for the accounting functions.  Additional activities:  Loss Prevention Team.          Company Name     March 2008   to   October 2008     Fixed Asset Accountant   City  ,   State      Dagen Personnel ~ M-I SWACO ~ Appropriation Request reconciliations using Oracle, CETA and SAM software packages to reconcile CIP accounts in the Corporate Accounting Fixed Asset Group.  Tracked all capital spending against approved capital requests.  Coordinated fixed asset additions.          Company Name     August 2007   to   March 2008     Accountant   City  ,   State        THE MERGIS GROUP   ~  Ultraflote-State Income Tax Returns, audit schedules including inventory, clean-up accounts receivable and accounts payable in their system as well as state sales tax and payroll taxes.    ACCOUNTEMPS    ~ Wallis State Bank-filling in for an employee on medical leave doing month-end reports.  ~ Houston Baptist University-reconciling student accounts with scholarship funds, processing payables and journal entries.           Company Name     July 1998   to   November 2006     Senior Accountant   City  ,   State      Prepared financial reports, developed budgets, and performed variance analysis in accordance with business plan for senior management including team/project leaders.  Prepared financial reports that included development of monthly/annual financial schedules and budgets including cost center and project specific as well as inception-to-date.  Oversee general accounting functions, including inter-company invoicing to Parent and other affiliates, AP for Technology Center, account reconciliation, and fixed assets.  Responsible for all commercial insurance policies all of SAI.          Education      Ashford University     2017       Bachelor of Arts  :   Supply Chain Management    City  ,   State  ,   USA     In Progress.         Scott Community College     02/80       Associate of Arts  :   Accounting Technology    City  ,   State  ,   USA    GPA:   Graduated with Honors GPA: 3.51     Accounting over 40 credit hours and thirty-five years of progressive experience.          Skills       Computer Applications   ¬†    SAP Financial-Accounting Module  SAP FI/CO Module  SAP Asset Management Module  PB Views/Six Sigma  Lawson/InfoPro  Oracle-GL/OPM/Payables/Fixed Assets  BPCS  COGNOS Upfront  COGNOS PowerPlay  Sam  CETA  MAS90/Best FAS  MS Excel, Access, Word, PowerPoint  Great Plains  Platinum  QuickBooks  Peachtree  SBT  Libra  Open Systems  Various Others     "
ACCOUNTANT,"         ACCOUNTANT             Highlights        -Soft Skills: Public Speaking, Public Relations, Team Building, Project Management, Procedure writing, Staff Supervision and Management, Ability to interface with professionals on all levels. Accomplishments, Honors, and Activities -Board of Directors Member for the Food Bank of Corpus Christi from November 2010 to April 2013. -Held Life Insurance License -Basketball Official (Referee) High School Varsity Level.            Accomplishments    Accomplishments, Honors, and Activities      Experience      Accountant    August 2014   to   May 2015     Company Name   Ôºç   City  ,   State    Perform daily and routine accounting functions for two main companies and five small royalty companies. Responsibilities include but are not limited to the following: Accounts Payable, Accounts Receivable, Manage and reconcile funds for multiple banks accounts, Payroll, Perform detail audits and adjustments of Balance sheet and Income Statement accounts, Audit and pay monthly Sales Tax, Inventory Reconciliations, and Budgeting.        District Administrative Manager    February 2014   to   June 2014     Company Name   Ôºç   City  ,   State    Managed and assisted the Accounts Receivable, Accounts Payable, and HR/Payroll staff for our district, with daily entrees, follow-up, and reporting as needed. Prepared and presented daily reports to various departments for more accurate management of the financial areas of their operations, such as inventory, Purchase Orders, and Bill of Lading. Performed accounting functions in On-Base, AX, Avantis, and Microsoft Office software.        Business Manager    January 2005   to   February 2014     Company Name   Ôºç   City  ,   State      Managed the operations for a $1.2 million dollar partnership. Duties included planning, overseeing and directing accounting, logistics, and production functions, direct sales and customer service. Accounting functions:  Managed over $500K of Fixed Assets, and inventories also valued over $500K.  Administered Government contracts for USDA Food Aid with gross revenue up to $1.5 million annually (net income $500K).  Upgraded company's software to integrate bill of assembly to interface with accounting software.  Performed month end reconciliations, audits, closings, and financial statement reporting.  Performed regular physical inventory audits.  Supervised bookkeeper all aspects of the accounting cycle including Payroll, AR, and AP. Operations functions:  Oversaw and directed the warehouse supervisor, warehouse maintenance supervisor and up to 20 employees to assure optimum production of personnel and facility.  Communicated with logistics suppliers such as the Railroads and various trucking companies, governmental agencies (such as the USDA), customers and vendors to assure on time receiving, production, and shipping of goods.  Created, implemented and managed our company's Food Safety and Quality Assurance Programs, including a fifty page Food Safety Guide. 2383 Suwanee Pointe Drive  Lawrenceville, GA 30043  361.563.7084  dkterry40@sbcglobal.net          Staffing Manager    January 2003   to   January 2004     Company Name   Ôºç   City  ,   State    Provided personnel solutions to various organizations for their Accounting and Administrative needs. Interviewed and advised employees in various aspects of their professional career process. Earned sales bonuses within my first three months with the company.        Accounting Manager    January 2002   to   January 2002     Company Name   Ôºç   City  ,   State    Assisted Controller in various aspects of the accounting cycle. Supervised new member billing clerk and cash receipts clerk. Helped with computer and networking issues in a Windows NT/XP environment. Implemented changes and procedures through two software upgrades in CSI software. Trained various staff in effective use of MS Excel. Audited Corporate-billing accounts.        General Merchandise Department Manager    January 2000   to   January 2002     Company Name   Ôºç   City  ,   State    Supervised and trained employees for strategic ordering and merchandising product for optimal sales, and in standard operating procedures. Created weekly schedule and departmental reports. Prepared for physical inventory every 6 months.        Accounting Software Consultant    January 1998   to   January 2000     Company Name   Ôºç   City  ,   State    Consulted users of DacEasy accounting applications in Software training, troubleshooting, setting up their entire automated accounting system, and establishing accounting procedures for their business. Trained other departments in proper accounting procedures, worked closely with CPA's for all tax related issues and coordinated payroll processing with an automated payroll system.        Accountant    January 1999   to   January 2000     Company Name   Ôºç   City  ,   State    Full Charge Bookkeeper/Accountant for a start-up Internet Telephone Company. Entered daily GL transactions. Supervised the Accounts Payable clerk. Worked with the Assistant Controller to establish and manage the Accounting functions related to all Sales aspects of the business. Assisted with month end reconciliations. Reconciled cash balance reports for five bank accounts on a daily basis and assisted in the managing of these accounts. Other duties included writing Accounting procedures for Accounts Payable and Cash Management.        Education      Master of Arts   :   Christian Education      Dallas Theological Seminary   Ôºç   City  ,   State  ,   US    Master of Arts in Christian Education - Dallas Theological Seminary, Dallas, TX        Bachelor of Arts   :   Economics      Marshall University   Ôºç   City  ,   State  ,   US    Bachelor of Arts in Economics - Marshall University, Huntington, WV        Associates of Applied Science   :   Accounting      Hocking Technical College   Ôºç   City  ,   State  ,   US    Associates of Applied Science in Accounting - Hocking Technical College, Nelsonville, OH Maintained a 4.0 GPA while completing 12 hours of upper level accounting courses.        Affiliations    Board of Directors Member for the Food Bank of Corpus Christi to April 2013      Certifications    CPA      Skills    Accounting, Sales, Inventory, Payroll, The Accounting, Reconciliations, Bookkeeper, Audits, Operations, Ap, Ar, Assembly, Closings, Contracts, Customer Service, Direct Sales, Fixed Assets, Food Safety, Government Contracts, Logistics, Maintenance, Million, Quality Assurance, Receptionist, Retail Sales, Sales And, Shipping, Usda, Accounts Payable, Solutions, Staffing, Cash, Clerk, Merchandising, Ordering, Automated Payroll, Payroll Processing, Software Training, Training, Accountant, The Accounts, Accounts Receivable, Credit, Billing, Csi, Excel, Ms Excel, Networking, All Sales, Basis, Cash Management, Forecasting, Gl, Telephone, Adjustments, Audit, Balance Sheet, Budgeting, Monthly Sales, Sales Tax, Annuities, Cpa, Life Insurance, Procedure Writing, Project Management, Public Relations, Team Building, Administrative Manager, Entrees, Entr√©es, Hr, Microsoft Office, Ms Office, Purchase Orders   "
ACCOUNTANT,"         ACCOUNTANT           Summary     Bookkeeper with strong technical proficiency and commitment to accuracy in financial data entry and financial record keeping. Desires an accounting position in a positive working environment  ¬†that encourages and supports continuing professional growth.       Highlights        RELATED SKILLS ‚óè Over 20 years experience in payroll processing and preparing quarterly federal and state employer tax returns for numerous CPA firm clients, A/P and A/R processing for clients, bank reconciliations, maintaining general ledger, journal entries, making adjusting entries, preparation of monthly financial statements (balance sheet, statement of cash flows, income statement), and providing year-end information for income tax returns ‚óè Over 20 years experience in office management including; processing payroll and associated employment tax deposits, completing construction draws for lenders, processing A/R and A/P, maintaining subcontractor files and 1099 processing, bank and account reconciliations, maintaining general ledger and preparing monthly financial statements ‚óè Knowledge of most computer programs (Word, Excel, Outlook, PowerPoint, Google Drive) ‚óè Experience with many computer accounting programs (QuickBooks, Peachtree, Timberline, AS400)              Experience      Accountant     Company Name   Ôºç   City  ,   State    A/P and A/R, bank and account reconciliations, maintain general ledger for non-profit organization and several subsidiary companies. Monthly invoice preparation for construction progress based on contracts and billable time and expenses, and job costing for numerous projects during construction. Maintain vendor and subcontractor files and prepare end of year tax statements. Maintain numerous QuickBooks accounts for the non-profit and its subsidiaries which includes entering, reconciling and verifying all information to maintain the integrity of the financial information.        Office Manager/Restaurant Manager     Company Name   Ôºç   City  ,   State    Process payroll for hotel employees and prepare quarterly Federal and Idaho state payroll reports, A/R, A/P for hotel and restaurant, journal entries, bank reconciliations, maintain general ledger for hotel using QuickBooks accounting software, prepare monthly income statement, balance sheet, and statement of cash flows, and managed the hotel's restaurant; including hiring, scheduling, managing all restaurant staff, responsible for liquor inventory and food costs and day-to-day operations        Office Manager     Company Name   Ôºç   City  ,   State    Process payroll for company and several subsidiary companies, process A/P and A/R for all companies, maintain separate general ledger for firm and its' subsidiaries, prepare monthly income statements, balance sheets, and statement of cash flows for each individual company, maintain individual partners' equity accounts and personal accounting matters        Assistant Controller     Company Name   Ôºç   City  ,   State    Process monthly A/R and A/P for all subcontractors and job costing for each construction project, prepare construction draws for each property as construction progressed, bank reconciliations, general ledger, journal entries, adjusting entries, and company payroll using specialized Timberline software accounting program. Prepare quarterly Federal and Oregon state payroll reports, prepare income statements, balance sheet, and statement of cash flows each month, company health insurance administration, and maintain separate accounts for owner's personal matters and ventures        Bookkeeper/Office Manager     Company Name   Ôºç   City  ,   State    Schedule all tax clients to meet with preparer's during tax season, process individual, partnership, and corporate tax returns for submission to IRS, prepare payroll and all quarterly payroll reports for many firm bookkeeping clients, process client A/P and A/R, maintain client G/L and prepare monthly financial statements for all firm bookkeeping clients, and provide year-end information for tax preparation. Input personal, partnership, and corporate information into AS400 tax software program, and process client tax returns for submission to the IRS. Maintain individual partner's equity account as well as personal financial records        Office Manager/Bookkeeper     Company Name   Ôºç   City  ,   State    Manage and process payroll, A/P, A/R, G/L and monthly financial statements for several bookkeeping clients, reconcile bank accounts, code records for general ledger and provide monthly accounting statements for each client using Peachtree Accounting software. Process payroll for firm employees and prepare quarterly Federal and Arizona state tax reports, process A/R, A/P, and maintain G/L accounts for firm, and process individual, partnership, and corporate tax returns for submission to IRS and state tax entities        Secretary/Bookkeeper     Company Name   Ôºç   City  ,   State    Hired to provide word processing functions for firm which include typing, proofing and audit reports and client tax returns. Train for client bookkeeping services (payroll, general ledger, A/P, A/R, and prepare monthly financial statements)        Education      A.A.   :   Business Management-Accounting  ,   2016    Treasure Valley Community College   Ôºç   City  ,   State  ,   US    Treasure Valley Community College, Caldwell, ID Current GPA 3.85 Currently Attending--Graduation expected in 2016 - A.A. in Business Management-Accounting Clerical Skills Training, Fairbanks, AK        Diploma   :   Bookkeeping and Office Administration      Worland High School   Ôºç   City  ,   State  ,   US    Office Specialist Diploma--Emphasis in Bookkeeping and Office Administration Worland High School, Worland, WY High School Diploma        Certifications    CPA      Skills    A/p, A/r, Automated Payroll, Cpa, Excel, General Ledger, Office Management, Outlook, Payroll, Payroll Processing, Powerpoint, Accounting, Bookkeeping, Office Manager, Accounts For, Bookkeeper, Cash, Financial Statements, Process Payroll, Reconciliations, Tax Returns, Balance Sheet, Bank Reconciliations, Clients, G/l, Its, Job Costing, Journal, Quickbooks, Business Management, Clerical, Training, Account Reconciliations, Accountant, Accounts And, And Account, As400, Audit, Balance Sheets, Contracts, Inventory, Invoice, Office Administration, Operations, Peachtree, Peachtree Accounting, Progress, Reconciling, Restaurant Manager, Scheduling, Secretary, State Tax, Timberline, Timberline Software, Typing, Word   "
ACCOUNTANT,"         ACCOUNTANT             Highlights        TECHNICAL SKILLS NetSuite, QuickBooks, Excel, Power Point, Mas 90, Oracle            Accomplishments      Primary focus included Small Business Administration loans, and outstanding debts from the Department of Homeland Security, Department of Defense and the Department of Health & Human Services  Dean's List        Experience      Accountant    July 2012   to   Current     Company Name   Ôºç   City  ,   State      Handle invoicing & receivables consisting of $15 million in yearly sales  Review credit applications and issue credit terms  Review purchase orders to ensure proper amounts are received into inventory  Set up all vendors and customer records to ensure proper documentation is documented including tax exemption certificates and 1099 information  Month end reconciling for bank accounts and loan accounts  File all sales tax returns which currently consists of six states  Manage all company credit card expenses, including account reconciling and employee expense reports for approximately $40k in monthly charges  Review monthly GL, including expense accounts, fixed assets and COGS  Review sales and commission reports  Provide payroll support  Review inventory, warranties and service cases to ensure accurate records are kept          Sales & Use Tax Administrator    June 2011   to   June 2012     Company Name   Ôºç   City  ,   State      File approximately $1 million in monthly sales and use tax returns throughout the North Central region, including eleven states, City of Chicago, North Dakota Propane and Minnesota Care Tax  Prepare and file tax deposits and quarterly returns according to state guidelines  Perform month-end closure for both sales and use tax general ledgers  Review and analyze account short pays for tax issues  Assess customer accounts to determine proper taxability according to tax publications set forth by the Department of Revenue  Maintain all exemption certificates to ensure state guidelines and procedures are followed  Support branch locations, administrative and corporate offices with sales tax related issues  Assist with accounts payable and receivable          Accounting Associate    August 2008   to   June 2011     Company Name   Ôºç   City  ,   State      Accounts payable for the company headquarters and three large operational centers, including coding, keying, purchase orders, employee expense reports, etc  Portfolio balancing for several large clients including Citibank and Sallie Mae  Bank reconciliations  Importing financial data into financial reporting software using Mas90  Ensure financial records are maintained in compliance with accepted policies and procedures for both internal and client audits  Ensure accurate and timely monthly, quarterly and year-end close  Work closely with several different departments and clients to ensure accurate records are kept  Compile and analyze financial information to prepare entries to accounts  Accounts receivable for several different clients and systems throughout the company          Government Collections Representative    November 2004   to   August 2008     Company Name          Involved with the initial startup of the department, creating and implementing policies and procedures to ensure Government regulations were met  Performed team lead position consisting of a 15+ employee team  Worked a self-managed portfolio consisting of 300 - 800 accounts  Primary focus included Small Business Administration loans, and outstanding debts from the Department of Homeland Security, Department of Defense and the Department of Health & Human Services  Consistent top achiever and performer  Helped to develop, implement and maintain policies, procedures and standards on training new associates  Advised and provided customers with account detail, payment history, loan refinance, etc.  Analyzed credit history and finances to determine risk to the client  Negotiated repayment of defaulted loans within government guidelines  Employment location and verification for litigation and wage garnishment purposes  Asset investigation and location for potential judgments          Education      Bachelor of Arts   :   Real Estate & Finance      University of Northern Iowa   Ôºç   City  ,   State  ,   US    University of Northern Iowa, Cedar Falls, IA May 2008 Bachelor of Arts Degree, Real Estate & Finance        Associates of Applied Arts   :   Applied Arts      Hawkeye Community College   Ôºç   City  ,   State  ,   US    Hawkeye Community College, Waterloo, IA May 2003 Associates of Applied Arts Dean's List          Skills    Credit, Purchase Orders, Accounts Payable, File, Million, Sales, Sales And, Sales Tax, Tax Returns, Collections, Litigation, Loans, Team Lead, Training, Accounting, Accounts Receivable, Associate, Audits, Bank Reconciliations, Clients, Coding, Financial Reporting, Mas90, Reconciliations, Accountant, Accounts And, All Sales, Cases, Cogs, Credit Card, Documentation, Fixed Assets, Gl, Including Account, Inventory, Invoicing, Payroll, Receivables, Reconciling, Review Credit, Customer Accounts, Monthly Sales, With Accounts, With Sales, Excel, Mas, Mas 90, Netsuite, Oracle, Quickbooks, Finance, Real Estate   "
ACCOUNTANT,"         ACCOUNTANT       Summary     Self-motivated  Accountant ‚Äã  ¬†offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive bookkeeping and clerical knowledge.        Skills          Accounts receivable professional              Skills        Sales Software: Salesforce.com, TapScan  Public Relations Software: Bacon's Mediasource, Factiva  Desktop Publishing Software: Photoshop, Illustrator, HTML        Experience     03/2010   to   Current     Accountant    Company Name   Ôºç   City  ,   State      Executed accounts receivable reporting enhancements and reconciliation procedures.Evaluated accounting requirements during discovery meetings with potential clientsReceived, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.         05/2007   to   03/2010     Customer Service Rep    Company Name   Ôºç   City  ,   State      Excelled in exceeding daily credit card application goals.Worked as a team member performing cashier duties, product assistance and cleaning.Guaranteed positive customer experiences and resolved all customer complaints.Processed and issued money orders for customers.         06/2005   to   04/2007     Store Manager    Company Name   Ôºç   City  ,   State      Created training manuals targeted at resolving even the most difficult customer issues.Successfully managed the activities of [number] team members in multiple locations.Monitored the daily activities of [number] customer support teams.Interviewed, hired and trained new quality customer service representatives.          Education and Training     2009     Bachelor of Science  :   Accounting    Kaplan University   Ôºç   City  ,   State  ,   US    Accounting       "
ACCOUNTANT,"         ACCOUNTANT       Summary    Degreed accountant with more than 10 years of diversified accounting experience seeking accounting position at a well-established company in Houston      Highlights          Team-oriented  Detail-oriented  Deadlines focused  Excellent communication and presentation skills  Quick learner  Strong management skills  Good analytical skills  Ability of managing multi tasks  Technical Skills  Accounting Software:  PeopleSoft / QuickBooks  Tax Software: Drake / Ultra Tax / TurboTax  Operating Systems: XP Windows Professional / Windows 7/ Windows 8  Microsoft Office: Word / Advanced MS Excel skills /MS Access / PowerPoint / Outlook  PDF: Adobe Reader / Adobe Acrobat X                Experience     04/2012   to   06/2014     Accountant    Company Name   Ôºç   City  ,   State      Prepare federal tax returns for individuals and small businesses.  Perform bookkeeping and prepare financial statements for small businesses.  Perform special projects & short-term assignments such as accountant at MCT Sheet Metal, Inc.         10/2011   to   04/2012     Tax Accountant    Company Name   Ôºç   City  ,   State      Contributed to the overall production and enhanced the efficiency of the corporate tax services by exceeding production goals.  Answered clients' queries regarding their tax filing status.  Resolved clients' tax filing problems.  Prepared simple and complex tax returns for individuals and for small businesses.  Prepared and reviewed financial statements needed to prepare tax returns.         01/2007   to   08/2011     Accounting Manager    Company Name   Ôºç   City  ,   State      Established new strategies to maximize profitability.  Played an overwhelming role in the developing and restructuring of the entire accounting department.  Improved the efficiency of the entire accounting department by 40%.  Reduced accounts receivable turnover by 50%.  Prepared general ledger journal entries on QuickBooks.  Processed weekly and monthly invoices for accounts receivable.  Prepared bank reconciliations and periodic financial statements.         12/2005   to   12/2006     Tax Accountant    Company Name   Ôºç   City  ,   State      Played a vital role in the growth of the company by introducing new clients and maintaining good relationship with existing ones
Prepared individual and business tax returns
Assisted in preparing corporate tax returns
Prepared quarterly and annually payroll reports 940s & 941s and state sales taxes
Reconciled monthly bank statements and prepared detailed financial statements
Handled customer queries over the phone and through emails.          Education     2005     Bachelor's degree  :   accounting    University of Houston   Ôºç   City  ,   State      accounting Cum Laude - Graduating With Honors        Skills    accounting, accountant, Accounting Software, accounts receivable, Adobe Acrobat, Adobe, analytical skills, bank reconciliations, bookkeeping, Excellent communication, clients, Detail-oriented, filing, financial statements, prepare financial statements, general ledger, management skills, managing, MS Access, MCT, MS Excel, Microsoft Office, Outlook, PowerPoint, Windows 7, Windows 8, Windows, Word, Operating Systems, payroll, PDF, PeopleSoft, presentation skills, Quick learner, QuickBooks, sales, Tax, taxes, prepare tax, tax returns, phone   "
ACCOUNTANT,"         ACCOUNTANT       Professional Summary     Bilingual, accounting professional with additional expertise in automated systems and general ledger. An analytical, detail-oriented, organized planner who performs well in a project setting and who communicates effectively with all levels of management. Additionally has past experience in pubic accounting.       Education      Masters  ,   Accounting    University of Florida   Ôºç   City  ,   State  ,   US          Bachelor  ,   Business Administration    Florida International University   Ôºç   City  ,   State  ,   US          Associate of Arts  ,   Liberal Arts    Miami Dade College   Ôºç   City  ,   State  ,   USA          Certifications     CPA,  State of Florida ¬†       Skill Highlights            Language and Writing Skills:   Bilingual Spanish (fluent; speak, read, and write)     Computer Skills:   Microsoft Office including, Word, Excel, Power Point, Outlook, Publisher; QuickBooks, Tax software         Business skills:   interpersonal skills, analytical, detail-oriented, thoroughness, organizational skills, and coordination     Office Equipment   such as copiers, calculators, printers, and scanners             Professional Experience      Accountant     Apr 2012   to   Current      Company Name   Ôºç   City  ,   State     Reconciled various general ledger fund accounts and prepared various specialty reports as well as documenting operational procedures  Ascertained accuracy of financial reporting to Board of Directors through review and correction of month end and annual financial reports  Recorded monthly transactions through posting of deposits, bank debits, and posting of journal entries for month end closing  Brought uniformity of reporting for association of churches by assisting in standardizing chart of accounts which would be used in financial reporting         Senior Accountant     Jan 1997   to   Jan 2004      Company Name   Ôºç   City  ,   State     ‚ÄãMaintained¬†reconciliation and documentation for damage recovery accounts; communicated with Florida Power & Light (FPL) centers though out the State of Florida to assure appropriate and timely recovery of damage amounts and clearing of service center pending items; researched transactions where discrepancies were located and resolved with the appropriate manager  Designed reconciliation format of several tax suspense accounts to focus on outstanding items and to assist the FPL Corporate Tax Department in resolving outstanding items  Assured that internal controls and procedures were properly implemented and maintained by performing periodic tests of internal control ‚Äã   As part of the Accounting Team at FPL, assisted in all functions of monthly closing including reconciling general ledger accounts and researching outstanding items, preparing and posting journal entries into the FPL system, preparing and updating spreadsheets, and assuring the accuracy of financial report information.         Bookkeeper/Accountant     Jan 1994   to   Current      Company Name   Ôºç   City  ,   State     Recorded a wide variety of transactions to the Quick Books Software program including: Charts of Accounts classifications;¬† Accounts Receivable: invoicing and processing payments; recording deposits to bank accounts and downloading bank transactions; initiating standard accounting and customized reports    Reconciliation of all cash/bank accounts; assured accuracy of all transactions posted to bank; researched discrepancies   OTHER DUTIES: Opened mail and prepared deposits to the bank; c reated monthly and annual financial reports;¬†  input accounting information to create tax returns          Community Service      Director, The Rock Miami Church 	( ¬†1/1999 to 1/2006)    Brought new life to the church's programs by developing, implementing and establishing a formal structure for the Children's Ministry and Audio-visual Ministry for teens  Insured coordination among the different volunteer groups by ensuring appropriate training and support;¬†Scheduled volunteers in numerous functions inkling greeters, worship leaders, teachers, and assistants  As part of a ministry team, built the groundwork for the puppet ministry; this required preparing the proposal for the church leadership; submitting tentative budget requirements, obtaining appropriate training for the team, scheduling training sessions, designing of props, lighting and puppets        Languages     Language and Writing Skills: Bi-lingual Spanish (fluent; speak, read, and write)       Additional Professional Background       Positions:  Office Administrator, Student Loan Officer, Systems Development
Analyst, Banking Reconciliations Manager, Public Accounting Auditor ¬† ¬† ¬† ¬†¬†   As¬†   Systems Development¬†Analys       t:   worked in project setting with programmers to define
accounting controls and methods for recording general ledger entries through
automated interfaces; systems included deposits and in-house peripheral
programs; defined Interfaces for commercial checking, commercial loans,
commercial real estate loans, and teller system; Improved and implemented
operating and balancing procedures for operational areas such a student and
consumer loans; ¬†in all project
conversions, implemented the training of department personnel


 As    Bank Reconciliations Manager:    directed project to reduce bank losses from teller transactions
     for 72 branches; this required clearing thousands of entries from a
     suspense account, which ranged from $1 million to $3million during a three-month period; the final
     write-off was less than $2000; organized and managed special task force of
     nine individuals responsible for cash and on-us check reconciliations;
     brought reconciliations to current status by implementing a standardized
     PC reconciliation format ; interacted with all levels of management on
     current policies, procedures, and accounting controls, interfaced with
     department heads and personnel on operating and balancing procedures;
     assured appropriate audit trails ¬† ¬† ¬†  As    Public Accounting Senior Auditor   : planned
and directed day-to-day activities required for annual audits in corporations,
banks, real estate developers, and health care organizations¬†    "
ACCOUNTANT,"         ACCOUNTANT       Professional Summary          Skills                    Work History     06/2012   to   Current     Accountant      Company Name   ‚Äì   City  ,   State       I have a practical knowledge and a thorough understanding of the principles, methods and theories, laws, regulations and directives of accounting.      I provide training and accounting instruction to assistance in the application and compliance of generally accepted accounting principles and procedures relating to accounts payables, monthly reconciliation and disbursements.   Review, verify and print cost and trust checks request daily for case files within the office and remotely to other regional office locations Prepare bank deposits for cash received and electronically deposited checks for several accounts remotely and prepared daily reports to account for funds Prepare monthly reports from several cost and trust accounts to include uploading  bank reconciliations data into Great Plains accounting system and verify trial balances for the trust accounts reconciles to active files Assists with cash and other payment transactions when received from clients and employees Perform monthly reconciliation of petty cash and inventory analysis of check stocks Maintain, reconcile and monitor Accounts Payable vendors.  This involves reviewing, analyzing and processing invoices and statements for accuracy and ensure that approved charges are paid promptly within specified timeframe Provide customer services to all internal and external customers and acted as focus point/liaison to resolve vendor issues Track daily transactions of funds via wire, checks and cash incoming or outgoing from several foreclosure and attorney cost and foreclosure and attorney trust accounts I make recommendations to resolve conflicts between the vendor's records and the accounting records to management.  Assists on several other accounting projects as required with minimum supervision¬†        07/2007   to   09/2011     Accountant      Company Name   ‚Äì   City  ,   State      Supervisor, Kelley Van Horn, (703)878-2222; Hrs.  per week: 40.  Validated a variety of accounting data that is entered into schedules and accounts; I apply appropriate accounting techniques and standard practices when entering, tracking, analyzing, reconciling and reporting on assigned customer's accounts of responsibility Processed and maintain accurate accounts payable, customer records and process payroll Assisted with monthly account payable closing procedures and processes, including accurate recording of financial data and comparison analysis Processed and complete end of the month bank reconciliations and research statements and prior payments Assisted the manager to ensure accurate and timely closing of the general ledger and provided requested information and analysis; maintained and recorded journal entries Provided accurate weekly updates regarding client's cash flow and financial positioning Prepared Time and Management, Firm, Fixed, Pricing and Cost Plus Fixed Fee invoices for government contractor's and monitored the collection of AR funds Entered/reviewed timesheets to be processed for payroll Created payroll, review wages and issued payroll checks via transmitting direct deposit ACH files to banks, transmitting through QuickBooks Intuit or mailing paychecks Prepared and processed payroll tax filings, garnishments, and retirement payments timely.        05/2005   to   06/2007     Staff Accountant      Company Name   ‚Äì   City  ,   State      Supervisor, Eva Haynes, (703) 341-5083; Hrs.  per week: 40, Reviewed and analyzed vendor bills and employee expense reports for accuracy and entered data into Great Plains accounting system to be tracked and paid timely Verified that expenditures follow the policies for purchasing and travel; ensured that expenditures were recorded against the appropriate accounts and followed generally accepted accounting principles Verified that adequate budgeted funds were available for payments and scheduled the issuance of accounts payable checks Reviewed and analyzed detailed monthly expenditures reports for each department, prepared adjusting entries as required and audited reports for coding errors and duplicate payments Assisted in general ledger functions which include various journal entries, accounts payable and accounts receivable reconciliation of general ledger accounts at month-end closing Created a biweekly payroll report spreadsheet to review and analysis prior to sending  payroll integration file to a third party management company Participate in year-end audit compilation; analyzed and interpreted actual versus budget variance reporting and forecasting Reconciled bank statements and matched supporting bank deposits and cash receipts related to monthly statements Managed the payment schedule for insurance and tax escrow accounts for twenty (20) properties.         Education          Completing MS  :   Accounting    GPA:   GPA: 4.0   Accounting GPA: 4.0 Enrolled at Walden University. Total Credit hours earned 15 of 30.      1 2005     BS  :   Business Administration     University of Maryland University College   -          GPA:   GPA: 3.2   Business Administration GPA: 3.2      1 2004     AA  :   Accounting     University of Maryland University College   -          GPA:   GPA: 3.3   Accounting GPA: 3.3 24 hours in Accounting, Total Credit hours earned semester: 60 of 60.      12 2013     TRAINING:
24 hours of Accounting. (Classes includes Accounting I & II, Intermediate Accounting I & II, Accounting Information Systems, Cost Accounting, Statistics, Accounting Taxation)
Legal and Ethical Issues in Accounting  :              Skills    Accounting I, Accounting, Accountant, accounts payable, accounts payables, accounts receivable, AR, attorney, trial balance, bank reconciliations, budget, cash flow, closing, contracts, Cost Accounting, Credit, client, clients, customer services, EDI, email, filing, financial, focus, forecasting, functional, funds, general ledger, GL, government, Great Plains software, Great Plains accounting, Information Systems, instruction, insurance, inventory, Legal, Excel, MS Office applications, office, Outlook, PowerPoint, Word, payroll, Peachtree, policies, positioning, Pricing, processes, coding, purchasing, QuickBooks, reconciling, recording, reporting, research, spreadsheet, Statistics, Supervisor, supervision, tax, Typing, Work Flow, year-end   "
ACCOUNTANT,"         ACCOUNTANT       Summary     Personable education professional driven to inspire students to achieve personal and academic success.       Highlights         Knowledgeable in QuickBooks, SQL, SAP,  and AS400   Highly proficient in Microsoft Office,  including Microsoft Word, PPT, Microsoft Excel II and Access III             Experience     November 2013   to   Current     Company Name    City  ,   State    Accountant        Sources items through the compilation of vendor information and bidding processes Selected preferred vendors based on competitive pricing, products' liabilities, payment terms, and ETA's Creates auditing processes for inventory management Selects bank statements randomly to ensure that disbursements where authorized and signed by two individuals Ensures three way matches of requisitions, purchase orders, and good receipts Performs data analysis on bank statements to ensure that all reconciled items are processed in a timely manner Audits the database demographic to better understand clientele of the company and to maximize customer satisfaction level Completes month-end journal entries and month-end reports.  Prepares bank reconciliations and ensures all reconciling items are resolved in a timely manner Organizes monthly, quarterly, and annual financial statements.         September 2010   to   May 2013     Company Name    City  ,   State    QA/Mobile Software Tester        Worked specifically with different accounting and business software including French ones Audited the testing process to enhance quality, cycle time effectiveness, and accuracy Identified correctness, completeness, security, and quality of various accounting packages Isolated and reported localization and functional bugs for certification programs Developed test plans, and organize and lead testing activities for new and existing releases Conducted regression, security, and smoke testing.         April 2006   to   January 2010     Company Name    City  ,   State    Procurement Specialist        Served as the lead buyer for sixteen plants across the United States and Canada Interacted in French with plants located in French Speaking regions Montreal, Quebec, Viau etc.  Selected preferred vendors based on competitive pricing, products' liabilities, payment terms, and ETA's Handled customer service management (CRM) inquiries from clients and vendors Performed monthly audits to ensure requisitions and purchase orders' accuracy Reviewed audit results with clients and team members to improve productivity and affectivity Provided day-to-day management of sourcing initiatives within cross-functional team Ensured three-way matches of requisitions, purchase orders, and good receipt Utilized strategic sourcing approach to create operation processes for clients and vendors Handled new clients implementations, integrations, and trainings from legacy AS400 systems to SAP Oversaw high-priority accounts which considered opting out of their contracts, worked with them on an individual basis to meet or exceed their expectations Prepared bid requirements, solicited responses, analyzed responses, prepared recommendations, and negotiated contracts to enhance efficiencies and reduce costs Administered back order reports for plants and expedited customer requests as needed.         August 2005   to   April 2006     Company Name    City  ,   State    Freight Planning Contact        Provided export documents for the DuPont International hazardous department Coordinated logistic arrangements, port-to-port, port to point, and point to point Managed clients' travel arrangements to South America, Europe, and Asia Conducted itinerary changes for clients from port to destination points Coordinated logistic arrangements, providing customer services and timely communications Responded to and resolved request or inquiries from internal and external teams.          Education     5 2015     La Salle University   City  ,   State      Fraud and Forensic Accounting       Fraud and Forensic Accounting       5 2011     University of Phoenix   City  ,   State      Accounting   MBA    Accounting       5 2005     Pennsylvania State University   City  ,   State      Business Economics	, International Business and French Structural Economics and International Relations   Bachelor of Science    Business Economics	, International Business and French Structural Economics and International Relations       5 2005     Paris Chamber of Commerce   City  ,     France                  12 2011     FMA Institute   City  ,   State         Certified Nonprofit Accounting Professional (CNAP)            Languages    Fluent in French      Skills    Accounting, approach, AS400, auditing, bank reconciliations, competitive, contracts, CRM, clientele, clients, customer satisfaction, customer services, customer service, data analysis, database, financial statements, French, Fluent in French, functional, inventory management, Access III, Microsoft Excel II, Microsoft Office, Microsoft Word, pricing, processes, Speaking, quality, QuickBooks, reconciling, SAP, SQL, strategic, travel arrangements   "
ACCOUNTANT,"         ACCOUNTANT       Summary

Accomplished professional with exceptional skills
developed in diverse and demanding business settings, delivering outstanding
operational and financial performance. Has comprehensive knowledge of
accounting in distribution, hospitality and service operations. Proven ability
to establish productive relationships and lead, train, and focus staffs to
improve efficiency and accomplish organizational growth and productivity
objectives. Has a strong proficiency in identifying and responding to
opportunities that improve profitability.

      Highlights          Financial Statements	*General Ledgers Analysis	*SAP FICO Module  Cash Management	*Bank Reconciliations	*Peachtree  Budgeting and Forecasting 	*QuickBooks Enterprise Solutions	*Microsoft Office  A/R and A/P	*ADP Payroll	*Database  Human Resources	*Visual Basic	*ORACLE              Experience     01/2006   to   01/2014     Accountant    Company Name    Ôºç    City  ,   State        Management of the finance functions. Preparation of budgets, forecasts and cash flows. Maintenance of financial ledgers and accounting processes. Preparation of Monthly P&L and Balance Sheet.   Implementation and maintenance multiple escrow accounts to minimize business risk.  Research and resolve discrepancies, consultant billings by interfacing with staff members, vendors, consultants and clients.  Build and maintain financial models for various strategic analyses.  Timely production of statutory and internal financial reports.   Cash management and treasury duties.  Ensuring that appropriate systems and internal controls are implemented and maintained as well as overseeing the payroll process.         01/2005   to   01/2006     Financial Analyst    Company Name    Ôºç    City  ,   State        Preparation of annual budget, quarterly forecasts, monthly variance reporting, monthly variance analysis, various projects and ad hoc reporting and analysis.  Responsible for both specific and general financial activities or functions including assistance in the areas of profitability analysis, operating expense trends, business plan development, budgeting, cost accounting, project accounting and other areas relating to financial or managerial accounting and analysis.  Maintenance of contractual documentation and correspondence for all corporate contracts and proposal files.  Reviewing of expenses and revenues vs.  budget and reforecast and analyzing fluctuations.  Involvement in the direct support of operating department management by providing accurate and timely reports and analysis for influencing business decisions and the achievement of strategic goals.  Managing the databases processes to support financial requests.         01/2004   to   01/2005     Accounting Specialist    Company Name    Ôºç    City  ,   State        Execution of payment for Accounts Payable invoices by verifying transaction information, scheduling and preparing disbursements, obtaining authorization of payment.  Management of revenue from Sales Orders received; calculation of charges and refunds; Identification of delinquent accounts and insufficient payments.  Management of A/R and A/P aging in compliance to company standards.  Preparation of monthly financial reports by collecting, analyzing, and summarizing account information.  Maintenance of accounts reconciliation with transactions.  Resolving account discrepancies by investigating documentation, issuing stop payments or adjustments.  Maintenance of financial security by following internal accounting controls.         01/2002   to   01/2004     Title Specialist    Company Name    Ôºç    City  ,   State        Reviews titles and mortgages documentation in a timely and thorough manner.  Verifies pertinent information in the title search and accompanying documentation.  Resolves problems relating to missing, incomplete, inaccurate or contradictory information contained in the title or accompanying documentation.  Reviews and completes all title update requests.  Communicates on a regular basis with clients, responding to any inquiries.  Manage a comprehensive title examination team including practices, guidelines and processes in accordance with federal/state laws and title insurance underwriting guidelines.  Manage team of examiners that will review title searches and determine necessary conditions/requirements in order to issue/provide marketable/clear title insurance.  Monitoring turnaround time and service levels and manage projects.  Establish goals and improve quality for team.         01/2000   to   01/2002     General Manager    Company Name    Ôºç    City  ,   State        Management of a 124-room property with primary responsibility on the overall hotel operation.  Responsible for managing up to 25 employees including hiring, coaching new employees, evaluating employees' performance and assisting with employee's goals.  Prepare and review company payroll, account receivable and account payable.  Responsible for setting-up a new direct bill application.  In-charge in getting a prompt payment from clients on time and reviewing night audit reports.  Analyze and determine company's revenue by using yields management system, star report and area's trend.  Review and balance daily report and prepare bank deposit.  Bank reconciliation, credit card charge back.  Analyze and determine business requirements in the area of cost control, purchasing and reporting   requirements.  Maximize revenue and minimize cost.  Work well with upper management to determine company's key requirements and goal.  Provide recommendation on business development and problem solving.  Assist with in house sales, networking, and property tour to maximize occupancy.  Maintain existing business by developing customer relation, providing an excellent service and customer appreciation.  Work well with clients for new business.          Education     02/2004     Master of Business Administration  :   Accountancy    National University   Ôºç   City  ,   State      Accountancy       12/1999     Bachelor of Science  :   Hotel Management    University of Nevada Las   Ôºç   City  ,   State      Hotel Management       05/1997     Associate of Science  :   Business Administration    Parkland College   Ôºç   City  ,   State      Business Administration        Skills    accounting, Accounts Payable, ADP Payroll, ad, A/P, audit reports, balance, Balance Sheet, Bank Reconciliations, Bank reconciliation, billings, Budgeting, budgets, budget, business development, business plan development, Cash Management, coaching, consultant, contracts, cost accounting, cost control, credit, clients, databases, Database, documentation, finance, financial, financial reports, Financial Statements, Forecasting, hiring, Human Resources, insurance, Managing, managerial accounting, Microsoft Office, Enterprise, networking, ORACLE, payroll, Peachtree, problem solving, processes, proposal, purchasing, quality, QuickBooks, reporting, Research, Sales, SAP, scheduling, strategic, treasury, trend, underwriting, monthly variance analysis, Visual Basic   "
ACCOUNTANT,"         ACCOUNTANT         Summary    A detail oriented,
efficient accountant that excels in managing multiple tasks in fast paced
environments.¬† A proven track record in
meeting deadlines, streamlining processes and promoting a positive work
environment.¬† Articulate communicator
known for delivering excellent customer service both internally and externally.¬† Self-motivated team player who demonstrates a
high level of quality work and professionalism      Education      Bachelor of Science  :  Accounting and Information Management    University of Texas at Dallas                  Bachelor of Arts  :  Psychology    University of Texas at Dallas                  Highlights          Account reconciliation expert   Financial modeling     Variance Analysis  Corporate G&A and COGS Accounting  Cash Forecasting  Capitalization and Fixed Assets      Analytical reasoning   Effective time management   Superior research skills  Intermediate Excel Skills including Pivot Tables and V-Lookups  Inventory Accounting            Computer Skills    Netsuite; Quickbooks; Cognos Impromptu; JDEdwards; AS400; Sage FAS Fixed Assets; BNA Fixed Assets; BusinessObjects Crystal Reports(currently SAP Crystal Reports); Hyperion Essbase      Experience      Company Name    City  ,   State    Accountant   12/2012   to   Current      ‚óè ¬†Compile and
analyze financial information to prepare financial statements to be distributed internally and externally   ‚óè ¬†Reconcile bank accounts to general ledger on a monthly basis

‚óè ¬†Manage fixed
assets ensuring all assets that meet our threshold are input accurately and
depreciated properly

‚óè ¬†Analyze
inventory expense and assets accounts; Research and resolve discrepancies in coordination with Fulfillment team

‚óè ¬†Monitor and
record bank activity on a daily basis; Analyze past costs and revenue to provide cash forecast weekly

‚óè ¬†Record cash receipts and revenue for associated company; Reconcile sub-ledger to general ledger by verifying monthly activity  ‚óè ¬†Forecast balance sheet and cash flow forecast based on yearly budgeted income statement  ‚óè ¬† Reduced closing time for monthly and quarterly close by  25 % by implementing more accurate and efficient procedures             Company Name      State    Staff Accountant   09/2008   to   12/2012       Tracked capital improvement projects in AS400 system by checking status and confirming expenditures; provided accounting support as needed   Managed fixed assets; Generated year end depreciation reports and recorded to the general ledger; Coordinated and conducted city-wide asset audit   Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines.    Verified department software interfaced appropriately and communicated with various departments to provide information and answer questions; documented procedures as appropriate.  Prepared year-end audit schedules and ensured accuracy; researched and resolved auditors' inquiries and requests.  Recorded state and federal seizure and forfeiture funds received and expended and balanced corresponding general ledger accounts; coordinated with police department to ensure accuracy of annual state and federal reports.  Generated yearly 1099 report from general ledger and electronically filed 1099 report with the IRS.  Reconciled municipal court transactions to the general ledger as well as filed quarterly and annual reports; investigated and resolved any discrepancies.  Monitored bank accounts for investment activities; Recorded investment maturities, purchases, and interest; Updated investment spreadsheet to reflect current balances, outstanding bonds and certificates of deposits.  Innovated accurate and efficient method for proper accounting of assets  Coordinated with fellow staff to improve processes; Provided administrative support by filing and gathering reports, creating and preparing spreadsheets for special projects and providing assistance and information on financial and accounting issues.          Company Name    City  ,   State    Staff Accountant   12/2006   to   05/2008       Maintained capital expenditures in BNA; Organized and conducted asset audit for 26 regional branches by interfacing with each Asset Branch Manager; drafted monthly depreciation reports and computed depreciation  Reconciled branch sales reports to bank account activity.  Audited weekly Accounts Payable check runs.  Audited daily Accounts Receivable credit reports.  Researched validity of invoice void requests.  Investigated and resolved credit card and bank deposit variances.          Company Name    City  ,   State    Accounting Assistant   03/2005   to   12/2006       Prepared and input daily and monthly journal entries into general ledger.  Analyzed and reviewed expense reports for accuracy.  Performed monthly balance sheet reconciliations.  Recorded monthly and yearly accruals.  Input new vendors and invoices into accounting system; conducted weekly check runs.  Prepared daily cash reports and performed transfers as needed.  Managed bank accounts for 24 properties; Performed intercompany transfers as needed       "
ACCOUNTANT,"         ACCOUNTANT       Summary    To achieve a job as an Accountant that utilizes my accounting, communication, analytical & leadership skills.      Highlights          MS Office (Excel, Word, PowerPoint), SAP R/3, Adobe Reader, QuickBooks, Lacerte, Prosystems & Tax base  Accounts Payable Processes & Management  Invoices/Expense Reports/Payment Transactions  Corporate Accounting & Bookkeeping  Finalization of Trial Balance & Balance Sheet/Income Statement.  Spreadsheets & Accounting Reports  Tax Reporting, Planning & Filing of returns.  Handle Customer Relations.  Journal Entries & General Ledger  Bank Reconciliation & General Ledger.  Teambuilding & Staff Supervision                Experience     09/2014   to   Current     Accountant    Company Name          Working for all Clients in USA Implemented Quickbooks Accounting v.  2013 and 2016 for all the Companies including but not limited to chart of accounts.  Implemented Quicbooks payroll v.2016 from scratch Working on processing of journal entries, accounts  payable & receivables using Prosystems software.  Bookkeeping of small and midsized companies Worked on bank reconciliation, cash management and financial statements analysis.  Preparation and finalization of federal and multi state tax returns for Individuals & Corporate using Lacerte software.  Worked on preparing and processing payroll returns and sales and use tax returns Worked on preparation of W2's and 1099.  Lead  in finalizing monthly and yearly accounting closing entries.  Perform MS Office Excel spreadsheets and databases for financial reporting for financial reporting.  In process of learning VLookup and Pivot table.  LeadForus, Nonprofit Organization							   Apr'14- Nov'14 Working on processing of accounting entries.         06/2013   to   11/2013     SAP Consultant    Company Name          Configured G/L Masters, Accounts Payable, Accounts Receivable, Cash Journals, House banks, Chart of Accounts, Posting Keys, Customer/Vendor Accounts Groups, & Customer/ Vendor Masters Creation.  Created Input /Output Tax & Withholding Tax, Company Specific Code (Z Code), COPA (Costing Based Profitability Analysis) & Number Ranges.  Defined Fiscal year variant, Posting periods, Tolerance groups, Document types & number ranges.  Worked on creation of new Vendor Account & Vendor Master & created monthly MIS reports.  Posted Incoming Invoice & made payments.         02/2011   to   05/2013     Financial Analyst    Company Name          Worked with multiple clients performing two part role: as an auditor & tax preparation.  Conducted Audit for various clients.  Identified key operational risk factors of clients and suggested focus approach to mitigate the risk.  Carried analytical procedures like comparing financial ratios to industry standards to evaluate performance.  Reconciled sub-ledger & general ledger account balance.  Performed due diligence for a private equity client to understand & evaluate a potential business.  Lead for a project of Private Equity which involved work like setting up Companies & LLP's, preparing structure of the entities & valuation report, valuation of funds & client coordination.  Prepared, Finalized & filed tax returns.  Prepared & Reconciled journal entries, balance sheets & Income statement of various clients.  Maintained accurate account & data reconciliation including sub-ledgers, journals & other financial documents.  Lead as a coordinator with the internal auditors of various clients.  Overviewed day to day operations of finance & secretarial department.  Involved in recruiting, training, supervising & evaluating department staff.         04/2009   to   12/2010     Accountant    Company Name          Reconciled journal entries & lead as coordinator with the internal audit team.  Worked on Merger/Amalgamation, prepared agenda, notice, annual reports to compile Annual Account Prepared balance sheets & Income statement of various group companies.  Worked as a liaison officer for Stock Exchange, Bankers, Solicitors & other external regulators/government bodies for mergers/acquisitions, agreements, dematerialization of shares.  Worked as a legal member in preparation of Code of Conduct for a company & Drafting Agreements.  Interacting with clients to resolve their complex issues & guide on tax planning & business valuations.  Worked as a Support Officer to redress investor grievances.  Worked as a team leader in preparation of MIS Reports /control charts for shareholding pattern & directorship details for Foreign Companies.          Education          Pursuing Certified Public Accountant (CPA), Boston, MA  			     CPA Candidate      University of Mumbai   Ôºç     State  ,   India           Mar'11     LLB  :   Law      City    India    Law            Labor Laws, Constitutional law, Contract Act, Environmental law, Interpretation of Statues, Public Intern-ational law, Business Law, Company Law & Intellectual Property Rights.                  Company Secretary    					 Jun'07-Dec'10
Courses: Company Law, Economic laws, Tax Laws, Cost & Management Accounting, Information Technology & Systems Audit, Corporate Restructuring, Valuation, Drafting, Financial, Treasury & Forex Management, Labor law, Secretarial Audit, Due Diligence.      Institute of Company Secretaries of India (ICSI)   Ôºç     State  ,   India           Mar '08     Bachelors  :   Commerce    University of Mumbai   Ôºç     State  ,   India    Commerce            Financial Accounting & Auditing, Business Management, Economics, Management Accounting, Cost
Accounting, Export, Business Communication, Business Development, Tax Management & Business law.              Skills    Accounting, accounts  payable, Accounts Payable, Accounts Receivable, acquisitions, Adobe, approach, Auditing, Trial Balance, balance, Balance Sheet, balance sheets, Bank Reconciliation, Bookkeeping, Business Communication, Business Development, Business Law, Business Management, cash management, charts, closing, Corporate Accounting, Cost
Accounting, Costing, Certified Public Accountant, CPA, client, Clients, Customer Relations, databases, Dec, Drafting, Due Diligence, Economics, Equity, Expense Reports, Filing, finance, Financial, Financial Accounting, financial reporting, financial statements, focus, Forex, funds, General Ledger, government, Information Technology, Intellectual Property, internal audit, Interpretation, Lacerte, team leader, Teambuilding, ledger, Law, legal, MA, mergers, Excel spreadsheets, Excel, Exchange, MS Office, PowerPoint, Word, MIS, processing payroll, payroll v, Pivot table, Processes, QuickBooks, Quickbooks Accounting v, recruiting, Reporting, sales, SAP R/3, Secretarial, Spreadsheets, Staff Supervision, supervising, Tax Laws, tax planning, Tax, tax preparation, tax returns, Treasury, Valuation, annual reports   "
ACCOUNTANT,"      Summary     I have many years of experience in accounting and finance including: audit, financial analysis, bank reconciliations, accounts payables/receivables, financial statements, month and year end reporting, and budgeting       Highlights         MS Word, PowerPoint, Outlook, Access, and Excel (Advanced), Creative Solutions, QuickBooks, Fedielio (Hotels), Sales Tax Express, and other proprietary accounting software   *Over 18 years of experience in accounting and finance including: audit, financial analysis, bank reconciliations, accounts payables/receivables, financial statements, month and year end reporting, and budgeting             Experience      Accountant    June 2013   to   Current     Company Name   Ôºç   City  ,   State      Responsible for all accounting processes for 45 clients Perform end-of-period closing processes; prepare financial statements, and budgets.  Reconcile bank statements, ledger entries and journal entries.  Balance sheet account analysis and Profit and loss account and review them Prepare and analyze financial statements and other various reports.  Collection functions for accounts receivables & payables.  Assist in budget and forecast preparation.  Ability to manage multiple projects, priorities, deadlines and budgets.  Working with others on Team to complete client service tasks timely and accurately.  Review general ledger and make all correcting journal entries Support month-end and year-end close process including reconciliation of ledger account Complete and submit food and sales tax license documentation for small businesses.          Accountant    February 2008   to   March 2013     Company Name   Ôºç   City        Performed bookkeeping, end-of-period closing process, prepared financial statements, and budgets.  Managed company financial systems and budget and organized and maintained accurateaccounting records.  Prepared company accounts and tax returns for audit.  Prepare monthly department allocations and related journal entries, as needed Prepare and publish timely monthly financial statements and supporting reports Plans and supervises the work of an accounting unit engaged in the maintenance of Complex accounting.  records and other activities related to payments of and invoices Support month-end and year-end close process including reconciliation of ledger account.  Evaluates job performance and monitors and adjusts work load assignments to meet organizational deadlines.          Accounting Manager    January 2000   to   January 2007     Company Name   Ôºç   City        Journal Entries including maintenance of recurring journal entries and allocations.  Account reconciliation and analysis: Prepaid Expenses, Deposits, Accrued Expenses, Investments, Capital Leases, Members Equity, Inter-company balances.  Journal Entries including maintenance of recurring journal entries and allocations.  Management and supervision of general accounting, intercompany accounting, and payroll accounting personnel including assigned supervisors, senior accountants and staff accountants as well as external resources utilized for projects on an as needed basis.  Report on breakeven points by products.  Report on margins by product and division.  Planning and collecting data to determine costs of business activity such as raw material purchases, inventory and labor.  Calculating the job orders.          Staff Accountant Finance manager    January 1996   to   January 2000     Company Name   Ôºç   City        Ensure an accurate and timely monthly, quarterly and year end close.  Prepares working papers and coordinate all audit activity Provide guidance of all accounting processes including billing, A/R, A/P, GL.  Fixed Assets and Revenue/Expense recognition Controller the daily banking requirements.  Supports budget and forecasting activities.  Provide training to new and existing staff as needed.          Education      Anticipate Degree   :   Accounting  ,   Summer 2016    Master in Accountancy   Ôºç   City  ,   State  ,   USA    GPA:   GPA: 3.48     GPA: 3.48         Bachelor of AccountancyAl TurathUniversityIraq   :     June1998            Bachelor of Accountancy Degree   :     July 2010    Evaluation  Stockholm University  Sweden                  Certificate of Business AdministrationSvenskab√∂rsrumInstituteSweden   :     April 2011            Master of Accountancy        Walsh College   Ôºç   City  ,   State              Languages    Strong communication skills including fluency in English, Arabic, and Swedish      Skills     Account reconciliation, accounting, general accounting, accounting software, accounts payables, accounts receivables, A/P, Arabic, Balance sheet, bank reconciliations, banking, billing, bookkeeping, budgeting, budgets, budget, closing, Strong communication skills, Controller, client, clients, documentation, English, Equity, finance, financial, financial analysis, analyze financial statements, financial statements, prepare financial statements, Fixed Assets, forecasting, general ledger, GL, inventory, Investments, ledger, market, Access, Excel, Outlook, PowerPoint, MS Word, monitors, organizational, payables, payroll, personnel, problem solving, processes, Profit, Profit and loss account, Public Accounting, Express, QuickBooks, reporting, Sales, supervision, Swedish, Tax, tax returns, year-end    "
ACCOUNTANT,"         ACCOUNTANT       Summary     Flexible¬†accountant who adapts seamlessly to constantly evolving accounting processes and technology.  Seasoned staff accountant with ten year background in¬†accounting. Core competencies include detailed oriented, organized, and as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Passionate and  motivated, with a drive for excellence.          Highlights        Microsoft Excel (v-lookups, macros, pivot tables), Microsoft PowerPoint, Microsoft Access, Microsoft Word, Microsoft Outlook, JD Edwards/AS 400, Microsoft Accounting Office, Image Freeway, QuickBooks, SAP, LX, SAGE              Experience      Accountant  ,   10/2014   Ôºç   Current    Company Name   Ôºç   City  ,   State      Manage Construction in Progress Accounts, depreciation, additions, transfers, & dispositions of tangible and intangible assets.   Tracked all capital spending against approved capital requests.    Reconcile the fixed assets subsidiary ledger and generate monthly ad hoc reports to effectively complete the monthly roll forward.  Record and maintain capital leases.  Create and monitor a system of controls, procedures, and forms for the recordation of fixed assets.  Assist with full cycle accounting and financial reporting for month end close Prepare multiple balance sheet reconciliations.  Perform research and analyses to determine trends, estimates, and significant changes for various P&L accounts.  Manage property tax statements and update monthly accruals.  Collaborate and maintain strong working relationships with the field as well as corporate finance and other corporate departments.  Provide support, research, analysis, and information reporting as needed to the Regional Finance Directors, Plant Controllers, Operations   Management, and Corporate Finance.  Assist with interim & annual audit.  Work on special projects and prepare ad hoc reports and analysis as needed.          Senior Staff Accountant  ,   01/2013   Ôºç   10/2014    Company Name   Ôºç   City  ,   State      Perform a significant role in month-end close including preparation of production reports, journal entries and account reconciliations.  Analyze financial transactions and assist in the preparation of balance sheets, P&L's and other financial reports.  Ensure that transactions are coded accurately and financial reporting integrity is maintained.  Review & analyze monthly product cost as well as publish and analyze monthly budget vs.  actual reports.  Manage Construction in Process Accounts, fixed assets, depreciation, additions, transfers, & dispositions of fixed and intangible assets.  Conduct annual physical inventory for fixed assets for manufacturing plants, distribution centers & galleries.  Compose Quarterly Consolidated Financial Statements for parent company.  Generate Intercompany Foreign Currency Financial Statements.  Observe and reconcile physical inventory.  Calculate year-end raw materials inventory for manufacturing facilities.  Compile analysis of corporate financial data to provide management with internal reports.  Assist controller with interim & annual audit.  Provide consequential analysis and support, ad hoc requests, projects and other duties assigned by the Director or VP of Finance.  Review and explain variances to budget/forecast for production on a monthly, quarterly, and annual basis.          Staff Accountant  ,   02/2009   Ôºç   12/2012    Company Name   Ôºç   City  ,   State      Prepare journal entries for expense allocations, accruals, corrections & adjustments.  Manage master data in ERP system for all new inventory items.  Prepare wire transfers for processing of inter-company payments.  Process monthly sales commissions and commission Transfers.  Prepare the budget forecast for annual capital budget for all construction in process accounts.  Prepare bank account reconciliations.  Prepared, examined, or analyzed accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.  Developed, maintained, and analyzed budgets, preparing periodic reports that compare budgeted costs to actual costs.          General Ledger Specialist  ,   05/2001   Ôºç   02/2009    Company Name   Ôºç   City  ,   State      Post daily journal entries to general ledger.  Reconciled fixed asset accounts and other balance sheet accounts.  Reconciled teller daily balance sheets and prepares summary worksheet Prepared weekly FR2900 Regulation D Federal Reserve Requirement Report.  Assisted in the month-end close and year-end close Analyze and correct all bank account reconciliations Execute wire transfers Assist with interim & annual audit.  Perform other job-related duties and special projects.          Education      2008    Keller Graduate School of Management   Ôºç   City  ,   State      Master of Business Administration    Accounting    GPA:   GPA: 3.67    Accounting GPA: 3.67        2006    DeVry University   Ôºç   City  ,   State      Bachelor of Science    Technical Management Accounting    GPA:   GPA: 3.66 Cum Laude, and Dean's List    Technical Management Accounting GPA: 3.66 Cum Laude, and Dean's List        Skills    account reconciliations, Accounting, accruals, ad, AS 400, balance sheet, balance sheets, budgets, budget, controller, Corporate Finance, ERP, Finance, financial, financial reports, financial reporting, Financial Statements, fixed assets, forms, general ledger, Image, inventory, JD Edwards, ledger, Director, macros, materials, Microsoft Access, Microsoft Excel, Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, month end close, Operations   Management, pivot tables, Progress, QuickBooks, reporting, Requirement, research, SAGE FAS, sales, SAP, tax, year-end   "
ACCOUNTANT,"         ACCOUNTANT           Summary    Enthusiastic, knowledgeable professional with experience and proven success in program and project management, online and instructor led design, development and facilitation. Outstanding problem-solving skills, as proven through implementation of accounting software packages, significantly improving billing and reporting processes.  Excellent management skills, encouraging career growth of subordinates through additional training and opportunities.  Keep up-to-date with industry changes through professional affiliation.      Core Qualifications        Microsoft Office Suite
*VideoScribe Software
*PeopleSoft Finance Applications              Professional Experience      Accountant             Senior Manager    January 1995   to   Current     Company Name   Ôºç   City  ,   State      Project Management, Training Facilitation, Instructional Design and Development Managed the projects to design and develop the 1¬Ω day instructor led training, Operational Effectiveness Phases I - IV for Select Service Assistant General Managers and Operations Managers, managing project milestones and coordinating resources.  Currently developing Phase IV.  Lead the design and development of the global Senior Property Executive Assessment training for Executive Recruiters.  Developed the curriculum and training materials for the iT organization's professional development initiative.  Lead the re-design and development of the global Interviewer Certification program.  Managed the project to design and develop all training material for the myHR and PeopleSoft HRMS upgrade.  Lead the re-design, development and program re-launch of the global At the Helm Front Office Leadership training program for the Full Service Rooms Operations Department, formulating project plans, performing needs analysis, securing and managing development resources and schedules.  Designed, developed and facilitated instructor led and online classes for the organization's finance associates for Project Oceans and Project Eclipse.  Delivered instructor led training to domestic and international audiences including the Change Management: The Fundamentals course.  Client Relations and Program Management Learning representative to the Finance discipline, performing needs analysis and advising on learning strategies and training design and development for finance personnel.  Coordinated the logistics for Headquarters training programs, including managing the instructor cadre, setting annual training schedules and booking and setting up training facilities.  Designed and analyzed program evaluations using Vovici and Metrics That Matter software, with a view to making improvements in training offerings.  Marketed the training program to potential participants to encourage associate engagement and development.  Accounting Prepared financial statements.  Liaised with international hotel controllers and regional office personnel pertaining to billing issues, often referencing original contracts to provide validity of costs.  Analyzed profits and losses for various international regions, with an emphasis on explaining variances in actual to budgeted results.  Managed staff of three accounting assistants, hiring, performing reviews, and molding their careers through appropriate training.  JANET A.  STRUDWICK,  PMP¬Æ CPA				      PAGE 2 Implemented the International Fee Revenue Database and PeopleSoft billing module, replacing manual system, by entering data and testing over eight months, ensuring execution of billing in two days, rather than two weeks, thus resulting in more timely invoice delivery, payables receipt and  robust financial reporting.          Instructional Designer/Training Manager/Database Manager/Senior Accountant    January 2003   to   January 2004     Company Name   Ôºç   City  ,   State            Online Course Instructor    January 1993   to   January 1995     Company Name   Ôºç   City  ,   State            Education and Training      Master of Science   :   Education  ,   2003    CALIFORNIA STATE UNIVERISTY, HAYWARD   Ôºç   City  ,   State      GPA:   GPA: 4.0    Education with, and option in Online Teaching and Learning Creating Effective Collaborative Learning Experiences GPA: 4.0        Bachelor of Science   :   Accounting  ,   1993    UNIVERSITY OF MARYLAND, COLLEGE PARK   Ôºç   City   ,   State     Accounting        Bachelor of Science   :   Business Administration  ,   1983    COLLEGE OF ARTS, SCIENCE, AND TECHNOLOGY   Ôºç   City  ,     Jamaica    Business Administration          Publications    California Virtual Campus The Issue of Gender in Online Teaching and Learning,"" April 2003 Managing Conflict in the Online Classroom,"" March 2003 Teacher Focus Newsletter Collaborative Learning: Benefits, Challenges, and How to Make it Effective,"" March 2003       Skills    Accounting, billing, Change Management, contracts, Client Relations, Database, delivery, Eclipse, Finance, financial reporting, financial statements, Front Office, hiring, instructor, Instructional Design, Leadership training, logistics, managing, Microsoft Office Suite, office, needs analysis, payables, PeopleSoft HRMS, PeopleSoft, personnel, Program Management, Project Management, project plans, Teaching, training materials, training design and development, training material, training programs, upgrade, view        Affiliations    Project Management Institute
*Member of the Association  for Talent Development  (formerly ASTD)   "
ACCOUNTANT,"         ACCOUNTANT       Professional Profile      Certified Accountant with more than 10 years experience working with company financial statements.   Vast experience in preparing tax returns.   Ability to critically review financial statements   Highly motivated manager with excellent administrative, organizational and communication skills.  Reliable person with more than 20 years work experience.        Highlights          Professional Accountant   Tax Auditing  Proficient in Microsoft office      Management expert  General and tax accounting  Expert in taxation             Skills      Good Communication  Customer Service   Problem Solver  Team work  IT Skill  Proficient in Quickbooks        Accomplishments      Setup a large taxpayer unit which collected over 70% of domestic taxes revenue.  Increased revenue collection by 20% over a period of two years.  Lead team that introduced the Tax Identification Number (TIN).  Developed a new process for employee evaluation which resulted in marked performance improvement.  Developed an enforcement process that improved revenue collection.  Improved customer relations.        Experience      Accountant     Jun 2013   to   Nov 2013      Company Name   Ôºç   City  ,   State     Performed debit, credit and total accounts on computer using specialized accounting software.   Managed accounting operations, accounting close, account reporting and reconciliations.   Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.   Assisted the Managing Director with the production of the monthly financial and management reports.   Prepared financial and regulatory reports required by boards of directors.          Commissioner of Taxes     Apr 2011   to   Apr 2012      Company Name   Ôºç   City  ,   State     Managed over 80 staff responsible for the collection of domestic revenue   Managed the formulation and implementation of the annual operational plan and budget of the domestic taxes department   Prepared and managed the annual budget of the department   Formulated policy objectives and strategy of the department          Deputy Commissioner of Taxes     Apr 2007   to   Apr 2011      Company Name   Ôºç   City  ,   State     Ensured that the Large Taxpayer Unit (LTU) maximises revenue collections   Managed and oversee the work of the LTU  Made monthly reports summerising progress against plans and account for variations  Established and reported trends in compliance and liaised with technical services unit to develop procedures or legal changes to counter threats to revenue  Liaised with other government departments and private institutions to establish arrangements for collection, collation and exchange of relevant data  Conducted performance appraisals on LTU staff         Inspector of Taxes     Jan 2003   to   Apr 2007      Company Name   Ôºç   City  ,   State     Conducted tax audits on taxpayers.   Produced tax audit reports.   Ensured taxpayers compliance with payment and filing obligation.   Advised taxpayers on tax issues.          Assistant Inspector of Taxes     May 1999   to   Dec 2002      Company Name   Ôºç   City  ,   State     Planned and executed enforcement activities.   Inspected tax returns and carryout desk audits.   Prepared and issued tax assessments to taxpayers.            Tax Officer     Feb 1997   to   Apr 1999      Company Name   Ôºç   City  ,   State     Ensured tax returns are processed efficiently.   Maintained and up to date records of taxpayers' liability and payments.         Senior Tax Clerk     Dec 1991   to   Jan 1997      Company Name   Ôºç   City  ,   State     Maintained taxpayer files.   Issued tax clearance certificates.   Provided first point of contact for taxpayers requiring assistance.         Education      Certificate  ,   Management   2009     HMRC Staff College   Ôºç   City  ,   State  ,   United Kingdom     Leadership and management skills  Self-awareness and impact   Communication and presentation skills   Working collaboratively for improved performance  Managing performance   Managing change   Getting more for less   Delivering better compliance   Engaging with customers for improved performance   International tax and frontiers issues   Human resource management         Certificate  ,   Management   2007      Management Institute for National Development (MIND)   Ôºç   City  ,     Jamaica     Management development and organizational development.   Understanding difference and learning about others.   Interpersonal skills, team skills and processes, leadership and performance management.   Systems thinking, continuous improvement, business planning and presentation skills.   Commonwealth perspective; tax administration module and best practice design for tax.   Risk management and strategic planning.   Tax compliance administration, audit case selection and risk based auditing.   Planning investigations/large company investigations and cost benefit analysis.   Value added taxes.   Management of disputes.   Tax evasion/avoidance and underground economy/money laundering.   Fraudulent transactions.   Issues relating to multinational corporates expatriate employees.         Certificate  ,   Taxation   2004     HMRC Staff College   Ôºç   City  ,   State  ,   United Kingdom     Personal development  ¬†   Self-awareness and impact.   Communication and presentation skills.      Engagement with the taxpayer ¬†   Customer focus.   Business tax interventions.  Personal tax interventions.   Accounts examination.   Case selection and risk analysis.   Techniques for collecting returns and payments.      Compliance strategy  ¬†   Special investigations and civil investigations of fraud.   Understanding avoidance.   Criminal investigations in practice.     Presentation skills  ¬†   Project and team working.   Tribunals including appeals, reviews and evidence.      International taxation  ¬†   Transfer pricing.   Tax treaties.  Exchange of information.     Taxation of e-commerce    Computer record examination.         Association of Certified Chartered Accountants  ,   Accountancy   2002     Kaplan Financial (FTC)   Ôºç   City  ,   State  ,   United Kingdom     Management Accounting  Financial Accounting  Financial Management  Taxation  Audit and Assurance  Business Analysis         Association of Accounting Technicians  ,   Accounting   1998     Management Development Institute   Ôºç   City  ,   State  ,   Gambia     Preparing Financial Statements   Budgeting   Financial Reporting  Report Writing   Cash Management   Risk Management   Professional Ethics         Certifications     Certificate:Achieving Management Potential  Certificate: Taxation  Certificate: Management Development       Languages     English       Affiliations      Association of Certified Chartered Accountants (UK)  Association of Accounting Technicians(UK)        Personal Information     Date of Birth: February 17th 1971  Sex: Female  Status: Married    "
ACCOUNTANT,"         ACCOUNTANT           Summary     Self-motivated accountant  offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive auditing and finance knowledge.         Highlights          Complex problem solving  Strong communication skills  Expert in customer relations  Portfolio management   A      Proficient in Microsoft Office  Microsoft Excel expert  Risk management expertise   Financial statement analysis  General ledger accounting            Accomplishments     Achieved an internal audit score of 95%.  Promoted to Auditor after just 3 months of employment.  Boosted quality ratings by 85% by developing new processes and improving work flow.       Experience      Accountant    Current   to   September 2014     Company Name   Ôºç   City  ,   State      Prepare unpaid reports on actual expenses for marketing line of business.  Create and maintain pending and process able database.  Prepare and setup vendor purchase orders contracts as well as CRX templates.  Verify funding and SAP project code against the most recent budget/forecast submission.  Key invoices into ePurchase system as well as approve and reconcile invoices.  Track invoices from submission to payment on database.  Monitor invoice central mailbox that will include invoice submission by marketers, purchase order request.  Respond to marketing or other internal staff inquiries regarding vendor invoices and templates as well as analytical request.  Special projects as required.          Accounting Coordinator Associate    August 2011   to   May 2014     Company Name   Ôºç   City  ,   State      Prepare and modify excel pivot table reports as well as reconcile and balance.  Analyze data within pivot table and HSA databases.  Assist business analyst in gathering and analyzing large sets of complex data.  Create and run HSA exceptions and paid reports.  Respond to marketing, brokers, clients and other internal staff inquiries regarding account setup, exceptions, disbursements and payments as well as analytical request.  Conduct routine audits as needed as well as generate monthly reports on findings.  Setup all financial and personal information for new groups.  Served as liaison for marketing, brokers and clients to resolve member issues or the setup of new accounts.  Assisted with testing, identifying gaps and recommending new improvements on processing work more efficiently.          Auditor    February 2007   to   August 2011     Company Name   Ôºç   City  ,   State      Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.  Developed metrics used to determine inefficiencies and areas for improvement.Tracked, analyzed and interpreted trends in [Data type] data.  Documented process flows and developed requirements for functional improvements and enhancements.  Conducted activity-based analysis of business processes and made recommendations based on the findings.  Review and identify claims reviewers errors and determine the cause of the error and provide written audit documentation regarding audit observation.  Analyze and review response to audit observations and facilitate corrective action plan.  Collaborated with directors and managers to investigate questionable issues and failed compliance procedures.  Acted as a Team Lead for additional team support as well as point of contact for the Review Department to ensure    teams are in compliance and deficiency codes were used effectively.  Monitored new processes, policies and work flow strategies that were implemented by leadership.  Educated new hires and newly promoted employees on standard of job duties.  Held Side-by-Side sessions with Reviewers to deliver direct audit feedback from sampled work.  Provided subject matters export support to enhance the proprietary systems.  Enhancements resulted in increased accurate measurements of deficiency codes, improved reporting and positively impacted reviewer's efficiency.  Consulted with department peers to address weekly trending errors and formulated solutions.  Document sessions to track reviewer's progress and provide improvement based on my analysis.          Claims reviewer    February 2007   to   April 2007     Company Name   Ôºç   City  ,   State     Process, verify and analyze submitted asbestos claims to determine alleged disease eligibility.  Locates and interprets complex information such as depositions and medical records from a number of databases in order to process claims.  Identifies error trends and notifies the appropriate areas for correction and educating the necessary parties.  Trained and coached lower level claims reviewer.         Payment Analyst    November 2004   to   February 2007     Company Name   Ôºç   City  ,   State      Processed over 1,000 customer monthly auto loan payments.  Review/Reconcile general ledgers.  Researched and resolved misapplied payments as well as payment inaccuracies.  Reviewed monthly financial statements Responded timely and accurately to inquiries on customer payments.  Corrected non-payment related discrepancies.  Performed other duties as assigned by supervisor or manager.          Trust Control Reconciliation Specialist    November 1999   to   November 2004     Company Name   Ôºç   City  ,   State      Process and reconciles a variety of securities and cash related transactions.  Identified, research and resolve processing errors, and take necessary actions to balance differences.  Responsible for creating general ledgers and daily balancing of activity in trust accounts.  Ensured proper safekeeping of bank and customer assets.  Recognized and proactively address risk associated with consumer compliance and fair lending.          Education      Accounting Certificate   :   Accounting  ,   2012    Cecil County Community College   Ôºç   City  ,   State              Performing Payroll in QuickBooks 2009 Certificate   :   Payroll  ,   2012    Cecil County Community College   Ôºç   City  ,   State              Bachelor of Science   :   General Studies  ,   2011    Wilmington University   Ôºç   City  ,   State  ,   New Castle County     General Studies           Skills     Accounting, balance, budget, business analyst, Call Center, Cash Management, closing, contracts, Critical Thinking, client, clients, databases, database, documentation, Financial, financial statements, leadership, Team Lead, marketing, excel, mail, MS Office Suites, Payroll, policies, processes, progress, Quality Assurance, QuickBooks, relationship management, reporting, research, Risk Management, SAP, securities, statistics, supervisor, phone, written      "
ACCOUNTANT,"         ACCOUNTANT             Skills        QuickBooks, Sage, Lacerte, and Intuit ProSeries (well-rounded on the applications and functions), Microsoft Suite (Word (Advanced), Excel (formulas, Vlookups, Pivot tables, and Data Analysis & Management), Access (Intermediate), Outlook (Advanced), Power Pivot, and PowerPoint (Intermediate)), CalBench, FASB & GAAP standards (Accounting Standards Codification), and Sarbanes-Oxley (SOX Sections) & Generally Accepted Auditing Standards (GAAS/SAS No.)            Experience      Accountant    January 2016   to   Current     Company Name   Ôºç   City  ,   State      Responsible for both cash and accrual basis accounting for cash receipts,  A/R, A/P, notes payable, interest payable, unearned revenues, legal services, revenues, expenses, office supplies, insurance (worker's compensation, health, accidental, and disability), payroll processing, petty cash, reconciliation of discrepancies of bank and credit card transactions, and escrow accounting Record the appropriate trial balance adjustments including the analysis of the relevant accounts Perform financial statement analysis in the evaluation of business operations in the preparation of financial statements Resolved of tax issues, notices, engagements in compliance of IRS regulations, procedures, and codes Filing federal and state corporate tax returns ((Form1120S (IRS), CT-3-S/CT-34-SH (NYS), FUTA, SUTA)) Generate quarterly payroll tax returns ((Forms 941 (IRS), NYS-45/NYS-45-ATT (NYS)) per requisite during the calendar year along with the payroll tax accounting procedures.          Retail and Wholesale Clothing Merchandiser Accounting Assistant    February 2015   to   January 2016     Company Name   Ôºç   City  ,   State      Oversaw A/R, A/P, tangible assets, revenue, expenses, cost of goods sold (COGS), depreciation, advertising, inventory, intangible assets (trademarks, patents, and licenses), line of credit, bad debts, returns and allowances, credit card transactions, bank and credit card reconciliations, and payroll accounting under the accrual basis of accounting Recorded month end, quarterly, and year end closing of accounts to reconcile financial statements Performed administrative duties by filing, opening and sorting mail, scanning, printing, and copying documents Implemented corporate, sales, and payroll taxes in accordance with federal and state compliance for forms 1065, 941, ST-100 (Quarterly), MTA-305, 940, and NYS-45/NYS-45ATT Analyzed and prepared financial statements through vertical and horizontal analysis and forecasting Coordinated with clients and vendors in accordance to the A/R and A/P subsidiary ledgers aging schedule.          Stock Clerk    May 2010   to   August 2011     Company Name   Ôºç   City  ,   State      Worked as a stocker on a three month probationary period refilling the shelves.  Promoted to delivery helper in which the duties include the following: loading/unloading inventories, picking/packing orders, maintained customer relations and reconciling all errors of clients' orders.  Provided customer satisfaction with proven track record of increased sales of approximately 10% through product knowledge and various suggested recipes.          Restaurant Operations Manager    September 1996   to   March 2004     Company Name   Ôºç   City  ,   State      Managed business operations in overseeing the workforce through training, developing, hiring, terminating, and retention of the employees Maintained the business organizational structure in the initiation, ratification, implementation, and monitoring the decision management processes Implemented customer satisfaction through customer interactions and an intuitive approach to each customer's standards Increased revenue by up to 20% through social networking with customers and resolving any issues by meeting their demands promptly Maintained hybrid accounting for cash, A/R, A/P, services, revenue, expenses, depreciation, inventory supplies and replenishments, payroll records, equipment, liquor license (noncurrent asset amortization), financial statement reports, bank and credit card transactions along with the reconciliations, and restated any errors to accounts immediately upon discovery and analysis.          Education and Training      Master of Science   :   Taxation      LIU   Ôºç   City  ,   State      Taxation        Core focus in Tax Accounting          January 2018 - Present
Relevant Coursework: Insurance and Qualified Employee Benefit, Employee Benefit and Retirement Planning, Advanced Corporate Taxation, and Tax Research                Bachelor of Science   :   Accounting      Hunter College   Ôºç   City  ,   State      Accounting        Core focus in Financial Accounting                Bachelors of Science                Accounting Principles I & II, Computer Information Systems (Microsoft Office Suites), Accounting Applications on Microcomputers (QuickBooks), Cost Accounting I, Introduction to Business, Intermediate Accounting I, Intermediate Accounting II, Managerial Accounting, Advanced Accounting I & II, Auditing, Corporate Finance, Business Organization, Microeconomics, Macroeconomics, Economic statistics, Economic Development, Federal Income Taxation, Corporate Taxation, and Business Law I & II ACTIVITIES/CERTIFICATES Accounting Society of Hunter College Internal Revenue Service VITA/TCE Certificate (2015) Volunteer Tutor for Accounting                 Skills    administrative duties, advertising, business operations, cash receipts, copying documents, Corporate Finance, Cost Accounting I, Data Analysis & Management, Filing, Financial Accounting, financial statements, preparation of financial statements, financial statement analysis, forecasting, sorting mail, payroll processing, Pivot tables, QuickBooks, sales, Sarbanes-Oxley, SAS, Tax Accounting, Tax Research, tax returns     "
ACCOUNTANT,"         ACCOUNTANT           Interests    Buffalo Creek Golf Club, Rockwall, TX          May 2012-August 2012
*Maintain golf carts and driving range      Experience     03/2016   to   03/2018     Accountant    Company Name   Ôºç   City  ,   State      Reconcile bank accounts daily Process accounts payable Maintain general ledgers Create and modify existing Excel documents Maintain and process payroll Maintain accounting system Perform month-end procedures and account reconciliations Create and modify existing journal entries Perform accounting data reconciliations and verifications Prepare and file 1099s, 941s, 940s, W-2s, and C-3s Pay payroll taxes every pay period using the Electronic Federal Tax Payment System (EFTPS) Roll over tax and fiscal years at year-end and perform all closing procedures Organize and prepare files for yearly audit.         06/2015   to   08/2015     Office Assistant    Company Name   Ôºç   City  ,   State      Answer phone.  Deliver mail.  Help professors maintain Excel documents.  Organize papers for professors.         05/2014   to   08/2014     Assistant    Company Name   Ôºç   City  ,   State      Maintain Excel spreadsheets.          Education and Training          Texas A&M Commerce             December 2017     Masters of Science  :   Accounting    Baylor University          Accounting GPA: 3.58       August 2015     Bachelor of Business Administration  :   Accounting    Accounting GPA: 3.0 GPA: 3.28        Skills    account reconciliations, accounting system, accounts payable, process payroll, spreadsheets      Additional Information      Buffalo Creek Golf Club, Rockwall, TX          May 2012-August 2012 Maintain golf carts and driving range Activities/Achievements President's Gold Scholarship Awarded 7,500/year for exemplary academic performance in high school and maintaining 3.0 cumulative GPA in undergrad Zeta Zigga Zamma (20012 - 2015) Mission Trips (2003, 2005, 2006, 2011) Bonaire (2003,2005) - Vacation Bible School helper Santa Gertrudis, Mexico (2006) - Building houses, testimony Victory Ranch; Eastover, South Carolina (2011) - Prepping location for Army retreat, shared testimony with army men        "
ACCOUNTANT,"         ACCOUNTANT         Summary    Accounting professional with twenty years of experience in inventory and manufacturing accounting.  Ability to fill in at a moment's notice, quickly mastering new systems, processes and workflows.  Take charge attitude, ability to work independently, recommend and implement ideas and process improvements.      Skills        Microsoft Office Excel, Outlook and Word, SAGE 100, Ramp (WMS software) and
Syspro (ERP program)              Experience      Company Name    City  ,   State    Accountant   04/2011   to   05/2017       Performed general accounting functions, journal entries, reconciliations and accruals.  Completed monthly assigned account analysis (compared to budget and prior periods) and reconciliations as well.  Participated in monthly, quarterly and annual financial closing processes.  Participated in the annual budget process.  Researched and approved all credit memos and debit memos to be issued (returns, damages, mispicks and price discrepancies).  Implemented and oversaw RGA spreadsheet for returns used by customer service, accounting and upper management.  Initiated and tracked claim process with carriers for damages.  Built relationships with other departments including logistics, planning, customer service and sales.  Participated in identifying and executing the company's business process improvement efforts and assisted management with special assignments and projects.  Assisted in preparation of bank audits and annual external audit.  Maintained full accounting functions of 3 subsidiaries
Inventory.  Approved all inventory transactions for all four warehouses.  Only employee who could process any inventory transactions; such as, adjustments and transfers for NJ warehouse.  Other three warehouses need approval from me prior to making any adjustments to their inventory.  Processed daily receipt of goods for corporate headquarters and our three 3 PL locations in GA, TX and NV.  Monthly inventory reconciliation of all 4 warehouses including researching and addressing discrepancies.  Initiated cycle count requests and reconciliation for all 4 warehouses.  Organized and managed the year-end physical inventory count, analysis, and reconciliation at onsite warehouse.  Analyzed and reconciled the physical inventory data from our other three 3 PL locations.          Company Name    City  ,   State    Inventory Control Manager   01/2008   to   01/2010       Became an expert user and handled rollout and training of a new ERP system (Syspro).  Trouble shot the new systems which propelled efficiency gains and significant time- and cost-savings.  Handled the purchasing and receiving of raw and semi-finished material, tools, supplies and any  services necessary for manufacturing.  Post take over, rebuilt trust with vendors / suppliers, repairing damaged relationships by ensuring timely, correct payments for all goods/services received saving the company in late fees and COD costs.  Continuously renegotiated payment terms with suppliers/vendors resulting in improved cash flow and helped to facilitate the company's return to profitability.  Updated computer files to ensure the accuracy of inventory levels.  Processed work and completion dates; compiling progress of work reports and analyzing costs.  Reported slow moving inventory and initiated actions to reduce effective inventory.  Conducted cycle and year-end physical inventory counts.  Successfully handled responsibilities which included inventory, purchasing and work order.          Company Name    City  ,   State    Accounting Manager   01/1995   to   01/2008       Prepared all relevant documentation and submitted data for auditors during corporate takeover in 2008.  Designed and generated all monthly and Ad Hoc analytical reports.  Analyzed cost control, providing timely and frequent financial information that supported corporate goals and objectives.  Prepared monthly general ledger entries, reconcile G/L accounts to subsidiary journals or worksheets and posted monthly G/L journal entries.  Posted month end sale tax entries to state sales tax worksheet; reconciled month end balance to G/L resolving any differences.  Managed the payroll function which was outsourced to ADP.  Recorded and tracked receipts and disbursements.  Reconciled bank and credit card statements.  Preparation of monthly, quarterly and annual financial statements; while working closely with external accounting firm.  Maintained and oversaw all human resource activities including annual health insurance negotiations.  Defined, developed and streamlined company's processes.  Maintained MAS90 database to assure accuracy and furnished manufacturing with reports that were praised for their accuracy, user-friendliness and timeliness.          Company Name    City  ,   State    Full Charge Bookkeeper   01/1993   to   01/1995             Education and Training      B.S  :  Business Administration Accounting    Montclair State College          Business Administration Accounting          Skills    accounting, general accounting, accruals, ADP, Ad, balance, budget, business process improvement, cash flow, closing, cost control, credit, customer service, database, debit, documentation, ERP, financial, financial statements, general ledger, human resource, insurance, Inventory, inventory levels, logistics, MAS90, Excel, Microsoft Office, Outlook, Word, negotiations, payroll, PL, processes, progress, purchasing, receiving, repairing, researching, SAGE, sales, spreadsheet, tax, year-end   "
ACCOUNTANT,"         ACCOUNTANT           Summary    Accountant with over a decade of diverse professional experience including corporate and small business accounting, tax preparation and accounting services.  Dedicated and reliable team member who enjoys learning and taking on new challenges.      Highlights          Accounts Receivable/Payable  Master's Degree  General Ledger Accounting  Sales Tax Reporting  GAAP Knowledge  Period End Close  Team Oriented  Tax Preparation  Financial Statement Preparation  High Attention to Detail Microsoft Office programs  Proficient in Microsoft Windows operating systems  Experienced with accounting, bookkeeping, and ERP programs                Experience      Company Name     August 2011   to   Current     Accountant   City  ,   State      Responsible for consistent, accurate and timely period end close Calculate, process and analyze journal entries and accruals Maintain general ledger for multiple entities worldwide Prepare account reconciliations for multiple accounts across multiple entities Work as member of team to prepare 10-Q and 10-K reports Prepare XBRL instance document for submission to SEC Responsible for completion of various U.S.  Government surveys Monthly sales tax reporting.          Company Name     April 2007   to   July 2011     Accountant   City  ,   State      Supported company ownership by providing accounting insight and technical knowledge Responsible for all accounting functions, including AR, AP, GL, payroll, period-end close processes, account reconciliations and sales tax reporting Monitor accurate and appropriate recording of revenues and expenses Monitor cash  flow and balances; project future cash balances and  needs Monitor and analyze monthly operating results against budget Professional Experience, cont.          Company Name     January 2006   to   October 2006     Staff Accountant   City  ,   State      Maintained general ledger for multiple clients Prepared journal entries and adjusting journal entries Responsible for monthly reconciliations Prepared financial statement compilations Prepared individual income tax returns Calculated and prepared monthly payroll deposits Prepared quarterly and annual payroll reports for multiple clients Prepared annual Form 1099 for multiple clients Assisted in preparation of financial and operating reports.          Education      Certified Public Accountant
	Colorado License Number 25320              Colorado State University     May 2005       M.S  :   Business Administration Accounting    City  ,   State      Business Administration Accounting        Certificate in Taxation              Regis University     May 2003       B.S  :   Accounting    Accounting        University of Colorado at Boulder     August 1998       B.S  :   Business Administration    Business Administration        Interests    Fall 2011-Present	Local Cub Scout Pack & Boy Scout Troop - Boy Scouts of America
Pack Committee Chair, Den Leader, Fundraising Chair, Merit Badge Counselor      Skills    Account Reconciliations, accounting, accounting systems, Accounts Receivable, accruals, AP, AR, Attention to Detail, bookkeeping, budget, cash  flow, oral communication, Certified Public Accountant, CPA, clients, ERP, financial, Financial Statement Preparation, general ledger, General Ledger Accounting, GL, Government, Microsoft Office programs, Microsoft Windows, operating systems, payroll, presentations, processes, recording, reporting, Sales, surveys, Tax, Tax Preparation, tax returns, written      Additional Information      Volunteer Service
Fall 2011-Present	Local Cub Scout Pack & Boy Scout Troop - Boy Scouts of America
Pack Committee Chair, Den Leader, Fundraising Chair, Merit Badge Counselor     "
ACCOUNTANT,"         ACCOUNTANT       Summary     Accomplished and results-oriented  finance professional¬† who consistently meets deadlines and increases department revenue. Highly skilled at increasing productivity through detailed cost analysis.        Highlights        Microsoft Office :	Intermediate in all the Microsoft Office components( Excel, Word, PowerPoint, Outlook and Access); Very familiar with ( Macros, V-look ups, calculating formulas and manipulating reports as well as smart view) Running query reports and creating reports.¬†   SAP PeopleSoft: Navigate within Resource one to retrieve financial reports and run queries;Financial modeling¬†Superior time management;Complex problem solving            Accomplishments     Led the development of a reconciliation system¬†to increase productivity and efficiency.  Increased effectiveness by  25 % through compliance enforcement and implementation of a new quality control system.       Experience      Accountant     Aug 2014   to   Current      Company Name   Ôºç   City  ,   State      Analyze federal, state and private ¬†documents, including restricted and non-restricted grant contracts.   Create financial models and analysis for all ¬†accounts within our department.  Present monthly financial report to principal investigators to provide brief summary of their funding.  Increase productivity ¬†by fifteen percent within the department by analyzing all open PO's.  Analyze and evaluate operation of financial systems, prepare recommendations and documents to update fiscal services and other related policies and procedures with respect to operating systems.  Streamlined reconciliation process to a more accurate, efficient and automated process.  Completes special projects as assigned by the department Administrator.         Staff Accountant     Dec 2012   to   Aug 2014      Company Name   Ôºç   City  ,   State     Full cycle accountant for several operating companies within Sysco Foods Company; completed and issued weekly, monthly, and quarterly financial statements to the operating companies for review and submit to the corporate office.  Uplaod and run reports in business objects for CFO ofoperating company to review.  Verified journal ledger entries of cash and check payments, purchases, expenses and trial balances by examining and authenticating inventory items.  Prepared monthly P&L for several operating companies within the Sysco Corporation and research variances, reviewed transactions in the GL for accuracy, and researched transactions that deviate from the purpose of the account.  Reconciled aging AR transactions and performed financial analysis, identified and explained deviations from planned or historical data.  Assisted in evaluating control systems in the accounting process to ensure operating companies comply with GAAP as well as provided the necessary information to both internal and external auditors on an as needed basis.  Reviewed account reconciliation from other accountants in a timely manner.         Accountant /Auditor     Jan 2010   to   Feb 2012      Company Name   Ôºç   City  ,   State     Served as both an accountant and auditor within the department of financial services.  The role consisted of utilizing software applications to compile, retrieve, and summarize accounting information for analysis and reporting purposes.  Examined accounting source documents for accuracy, completeness, and compliance with departmental and state rules, regulations, and agreements.  Provided financial trainings for over 240 faculty and staff employees to enforce the rules and regulations of the procurement card set by set the State of Texas procurement regulation.  Maintained controlling records required to ensure accuracy of all data entered into the accounting system.  Identified and reported situations not in compliance with PVAMU internal controls, policies, and procedures, recommending improvements to the accounting process to optimize internal control.  Performed duties in compliance with GAAP, company and department policies and procedures, internal controls and Sarbanes-Oxley requirements.  Reviewed expense report for irregularities and recommended corrective measures to improve internal controls.  Prepared adjusting and closing entries, statements, and analyze financial operations.         Education      Masters of Science  ,   Accounting   May 2011     Prairie View A&M University   Ôºç   City  ,   State     Accounting       BBA  ,   Accounting   Dec 2009     Prairie View A&M University   Ôºç   City  ,   State     Accounting       Professional Affiliations    CPA Candidate Participated in various community activities, including the Phi Beta Lambda and  National     Association of Black Accountants Texas Society of CPA's Beta Gamma Sigma Greater Women's Chamber of Society Completed all the Research Operations Curriculum in 2015       Skills    account reconciliation, accounting system, AR, budget, business objects, closing, Contracts, ¬†financial analysis, financial controls, financial operations, financial reports, financial statements, GL, Grants, inventory, invoicing, ledger, Macros, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, Monitors, operating systems, PeopleSoft, policies, processes, procurement, reporting, Research, SAP, Sarbanes-Oxley, training materials, view   "
ACCOUNTANT,"         ACCOUNTANT         Professional Summary    I am an enthusiastic, honest, dedicated and professional individual who has integrity and an ambition to succeed in any given environment. Although I have extensive experience in the Medical Billing and Accounting industries, I also have experience in many other areas and I am always up to a challenge whatever the situation. I work well with others, as well as on my own. I am seeking a career where I can develop and excel while exceeding both personal and professional goals.      Skills          Accounting operations professional  Financial reporting specialist  QuickBooks proficient  Certified Billing / Coding Specialist  Strong communication skills  Superior attention to detail  Account reconciliation specialist  Self-motivated professional  AR/AP  Account reconciliation      Customer relations  Analytical reasoning  Exceptional organization  Strong in MS Access and Excel  Physician billing  CMS-1500 billing forms  HIPAA compliance  International Classification of Diseases (ICD.9CM)  Medical bill auditing            Work History      Accountant   ,     02/2014
                            to   Current     Company Name   ‚Äì   City  ,
                          State       Maintained integrity of general ledger, including the chart of accounts.    Analyzed monthly balance sheet accounts for corporate reporting.  Generated financial statements and facilitated account closing procedures and reconciliations for multiple accounts each month.  Analyzed and researched reporting issues to improve accounting operations procedures.  Successfully implemented new technologies and process automation to encourage continuous improvement.  Facilitated successful internal audits through thorough documentation and organization.  Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.  Researched and resolved accounts payable discrepancies.  Balanced monthly general ledger accounts to accurately record cost and month end accruals.   Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.    Performed payroll for 100+ employees and 7 retail store locations         Accountant / Executive Assistant  ,     09/2010
                            to   12/2013     Company Name   ‚Äì   City  ,
                          State      Supported management through risk identification, control testing and process improvement procedures.  Analyzed and reviewed cost reports and communicated final results to suppliers.  Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks.  Filed tax returns and prepared governmental reports in compliance with strict standards.  Analyzed monthly balance sheet accounts for corporate reporting.  Generated financial statements and facilitated account closing procedures each month.  Created daily and weekly cash reports for accounting management.  Reconciled vendor statements and handled payment complaints or discrepancies.  Reviewed all expense reports for accuracy and proper expense disclosure.  Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips.  Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.  Developed and maintained an alert system for upcoming deadlines on incoming requests and events.         Accountant / Medical Billing & Collections Supervisor  ,     01/2008
                            to   09/2010     Company Name   ‚Äì   City  ,
                          State      Supervised a medical collection team of 15 employees.     Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.  Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.  Monitored payments due from clients and promptly contacted clients with past due payments.  Coded and entered invoices each day into the in-house accounting software & third party clearing house.  Introduced new and efficient accounting, financial and operational systems.  Managed and responded to all correspondence and inquiries from customers and vendors.  Increased profits by 69%¬†by spearheading  the Medical Collection Dept.¬†          Accountant / Executive Assistant  ,     01/2005
                            to   12/2007     Company Name   ‚Äì   City  ,
                          State       Complete
accounting, bookkeeping, company payroll and office management, for a Bio
Medical Research firm.¬†    All aspects of office management including but not
limited to, phones, fax, filing, emails, ordering of supplies, customer
service, etc.¬†    Accounting responsibilities included AP/AR, general ledger, and
account reconciliation, financial reports, with a special interest in research,
""clean up"", and organization.¬†¬†    Ensured accurate documentation was kept to meet any/all legal
requirements.¬†    Kept full minutes, within bylaw guidelines, of meetings and
proposed policies and practices.¬†    Maintained corporate records and full filled
any/all requirements of directors and officers, as well any other duties that
arose. ¬† ¬† ¬† ¬†           Education      Bachelor of Science  :   Accounting  ,
                          2013     University of Phoenix   -   City  ,
                              State    Accounting       Medical Claims Billing / Coding Specialist
At Home Professions, Ft. Collins, CO  :          Certified Medical Billing / Coding Specialist         High School Diploma  :     1997     Jenks High School   -   City  ,
                              State           Skills    account reconciliation, Accounting, administrative, AP, AR, bank reconciliation, Billing, bookkeeping, credit, Clients, customer service, documentation, engineer, fax, filing, financial, financial analysis, general ledger, HR, insurance, invoicing, legal, managing, meetings, mail, office, office management, Payroll, physics, policies, Coding, reception, reporting, Research, retail, sales, phones, phone, travel arrangements, work flow   "
ACCOUNTANT,"         ACCOUNTANT         Summary      Results-oriented accountant with strong work ethic and over four years of experience.¬† Successful at managing multiple projects and consistently meeting deadlines under pressure.






					Bi-lingual
in English and Spanish with outstanding analytical, oral and written communication skills across all levels of the organization. Extensive knowledge of accounting software and processes.          Skills          Full Accounting cycle  Account reconciliation¬†  General ledger accounting  Financial statement analysis  Budget Planning  Cash Management   Accounts Receivable

					Accounts Payable   Inventory & Purchases¬†   Fixed Assets      Auditing  Payroll  Taxes¬†  Benefit and compensation¬†  Team work oriented   Employee training and development    Supervising  Effective time management  Deadline-oriented            Experience      Company Name    City  ,   State    Accountant   03/2018         Manage
and oversee the daily operation of accounting department including.¬†  Monthly bank reconciliations over 10 companies.  Manage rent roll, and collections.  Prepare overall accounting reports and internal financial statement.          Company Name    City  ,   State    Accounting and Finance Supervisor   07/2017   to   12/2017       Manage and oversee the daily operation of accounting department.  Conducted month-end balance sheet reviews and reconciled any variances.¬†   Coded the general ledger and processed vendor invoice payments.¬†     Coordinated approval processes of all accounts payable invoices.¬†         Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines.       Prepared annual federal, state and local tax returns.           Company Name    City  ,   State    Administrator/Accountant    03/2015   to   06/2017       Manage and oversee the daily operation of accounting department including;¬†Account payable/receivable *Cash recipes * General ledger * Payroll * Collection * Bank Reconciliations * Check run * Fixed assets activity.  Quarterly,monthly and annual local and state tax returns.  Monitor and analyze accounting data and produce financial and productivity reports.
  Banks deposit and office mail pickup.¬†
  Monitors and maintains office supplies inventory.¬†
  Manage office vendors, service providers and maintains certifications documentation updated.   Maintain fiscal files and all documents transaction.   Preparation of Annual 480 and W2.   Collaborated extensively with auditors during preliminary and year-end audit processes.
  In charge of HR includinf, ¬†hiring process, supervising, vacation and sick monitor, coordination of office activities and benefits for office staff including; medical plan and 401k.          Company Name    City  ,   State    Assistant Controller   03/2013   to   03/2015       Account reconciliations.  Journal and general ledger entries and postings.   Manage Accounts payable and accounts receivable as well, also make collection efforts.¬†  In charge of payroll and administration of employee benefits.  Responsible for all invoicing activities.   In charge of office supply and inventory.   Assist the Controller with overall administrative duties including human resources and financial analysis of the
company.          Company Name    City  ,   State    Seasonal Tax Advisor    01/2012   to   05/2013       Responsible for preparing federal and state income tax returns for the small business firm and individuals.  Calculate sales and depreciation for various tax reports.  Prepare a financial analysis to properly assess customers on government tax laws and incentives.  Audit previous tax files to identify corrective opportunities.  Occasionally verifies totals on forms prepared by others to detect errors of arithmetic or procedure.  Make recommendations on how to improve future financial performance.  Work as a part of an advisory team to effectively address issues.          Company Name    City  ,   State    Account Executive    03/2008   to   03/2013       Providing analysis services and financial advising, helping individuals to take the best decision at the time of make any financial investment.  Mortgage consulting and marketing of different types of loans including constructions and comercial loan  Monthly sales over 2.5M.¬†  Analyzing financial information and credit profiles for pre approval purpose.¬†  Seek for potential customers through telemarketing and special promotional events.    Answered customers' questions regarding products, prices and availability.          Work History      Company Name   City  ,   State     Account Executive and Loan Processor            Company Name   City  ,   State     Account Consultant            Education and Training      Certification     2016     Accounting Training Center  ,   City  ,   State  ,   United States    IVU and SURI Software        MBA  :  Accounting and Finance   2014     University of Phoenix  ,   City  ,   State  ,   United States      Continuing education courses focusing on the Major Changes in Accounting Standards            Certification     2011     HR Block  ,   City  ,   State  ,   United States    Tax Course        BBA  :  Administration   2010     University  of Phoenix  ,   City  ,   State  ,   United States     Minor in Management          Computer Skills      Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint and Microsoft Word.   ADP  Quickbooks  Peachtree  CDI  PR Soft‚Äã  PICO or SURI  PC Law     "
ACCOUNTANT,"         ACCOUNTANT         Skills        Timberline, MRI, YARDI, Peachtree, Peoplesoft, OneSite, QuickBooks
Microsoft Word and Excel            Experience     07/2014   to   Current     ACCOUNTANT    Company Name   Ôºç   City  ,   State      I am an experienced and goal-oriented Accountant with a demonstrated track record in preparation and analysis of financial reports to summarize and forecast financial position.  Independent contributor committed to superior quality, teamwork and proficient internal and external customer service.  An Accountant experienced in driving efficiency, productivity, and implementation of process improvements to support achievement of overall corporate goals and objectives.  Core competencies include:.  Accounting Management.  Cash Management FDH Velocitel provides all the services needed to design, build, optimize, upgrade and maintain broadcast and wireless infrastructure.  FDH Velocitel develops innovative solutions for evaluating the condition of heavy civil structures, such as bridges, dams and levees.         04/2010   to   07/2014     Accounting Manager    Company Name   Ôºç   City  ,   State      Responsible for financial management functions including preparation and delivery of monthly/quarterly financial statements, and variance analysis for several cost centers.  Responsible for processing of general accounting functions, balance sheet account reconciliation, time and material and AIA billing for Government work, inventory, and job costing.  Responsible for coordination of annual audit and government auditing.  Implemented an inventory system.  Assisted in implementation of percentage of completion reporting for revenue.  Assisted in Accounting system upgrade Northwood Ravin is a leading multifamily development, construction and property management firm serving the Southeast.         05/2005   to   06/2009     Senior Accountant    Company Name   Ôºç   City  ,   State      Responsible for property and development accounting for several entities which includes preparation financial statements.  Work closely with Developers and property management personnel.  Responsible for the full accounting cycle from entering budgets, editing accounts payable, managing entity cash, general ledger reconciliation and reconciling bank statements.  Monthly duties include sending out financial packages to owners as required.  Mortgage payments.  Retail/Parking Deck management accounting.  Prepare annual audit schedules and work with external auditors.  Margaret Brown          Page 2.  Update Fixed Assets.  Payment of real estate and personal property taxes.  Prepare personal property tax schedules.  Provide information to owners.  Prepare draws for bank funding.  Provide banks with all required information for that funding.  Liaison with the banks.  Diebold Fire Services provides comprehensive products and services in Virginia, North Carolina and South Carolina to meet company's fire, security and life safety needs.         11/2004   to   05/2005     Finance Manager/Accountant    Company Name   Ôºç   City  ,   State      Responsible for financial management functions including preparation and delivery of monthly/quarterly financial statements, variance analysis, and financial forecasts.  Oversight and processing of general accounting functions, including AR/AP, balance sheet account reconciliation, billing, payroll, inventory, job costing, inter-company reconciliation, monthly and quarterly sales and payroll tax preparation and cash management.  Served as a key leader in managing an accounting system conversion from three different ERPs to Solomon in local offices.  Coordinated efforts incorporating two local level acquisitions into current business with corporate office.  Developed a plan for segregation of duties among five different locations.  Mid-City Urban, LLC is in the Security Brokers, Dealers and Flotation Companies industry with annual sales of $1M- $5M.         11/2001   to   11/2004     Assistant Controller    Company Name   Ôºç   City  ,   State      Responsible for overseeing accounting procedures, internal controls (implementing, monitoring, enhancing), and database management.  Prepared financial reports, developed budgets, and performed variance analysis in accordance with business plan.  Supervised monthly contract billings to outside financial sources.  Assisted in tax return preparation.  Bozzuto Management Company offers apartment living and management services for nearly 100 properties throughout the East Coast.         01/1999   to   01/2001     Project Accountant    Company Name   Ôºç   City  ,   State      Closed and compiled monthly financial reporting packages for management and owners of residential developments.  Performed monthly account reconciliations and monitored general ledger transactions.  Consistently met deadlines while demonstrating strong analytical and problem-solving skills to achieve corporate objectives.  Prepared audit papers to several different audit firms such as Deloitte & Touche.  Report packages included cash flow statements and a written explanation of variance analysis.  AIMCO owns or operates multi-family properties in numerous states nationwide.          Education and Training     1993     Bachelor of Science  :   Accounting & Finance    University of South Carolina - Upstate   Ôºç   City  ,   State      Accounting & Finance        Skills    account reconciliation, account reconciliations, accounting, Accountant, general accounting, Accounting Management, Accounting system, accounts payable, acquisitions, ABC, AIA, AP, AR, auditing, balance sheet, reconciling bank statements, billing, billings, bridges, broadcast, budgets, business plan, cash flow, Cash Management, conversion, customer service, database management, delivery, driving, editing, financial, forecast financial, financial forecasts, financial management, financial reports, financial reporting, financial statements, Fixed Assets, general ledger, Government, inventory, job costing, managing, Excel, office, Microsoft Word, payroll, Peachtree, Peoplesoft, personnel, problem-solving skills, property management, quality, QuickBooks, real estate, reporting, Retail, safety, sales, Solomon, tax, taxes, tax return preparation, tax preparation, teamwork, Timberline, upgrade, variance analysis, written     "
ACCOUNTANT,"         ACCOUNTANT         Summary     Currently looking for Long Term/Permanent/Contract Opportunity Financial Statement          Management Reporting          Cost Accounting Asset Management          Budgeting & forecasting        Cash Flow Management Payroll Functions          Audit Preparation          Inventory Control   CAREER SUMMURY A competent, efficient and highly motivated professional with hands on experienced in the fields of Finance and Connected department. Over 8 years experience (5 years in Qatar) in a multi-cultural environment. Successful back ground in Trading, Contracting and Service companies' accounts and able to produce many reports for the project purpose. My professional capacity included finalization of accounts, and preparation of various reports for accounting purpose & managerial decisions. Dedicated and complete multiple tasks follow through to achieve project goals and excellent knowledge to accounting software/computer programs. Successfully completed diploma in Manual and Computer Accounting Packages from Shreeshankaracharya, kerala, India. Excellent knowledge in Tally ERP Peachtree & Daceasy. Working knowledge in Delta Software Doha Qatar Proficiency in Microsoft ¬≠ Office         Experience      Accountant  ,   01/2009   to   05/2012    Company Name          Positive Trading and Contracting is MEP contractors generally undertake design, supply, installation and maintenance of all electromechanical works and Trading.  As an Accountant I was directly reporting to Cheif Accountant of the Company.  Primarily responsible for balance sheet account reconciliations including Accounts Payable and Accounts Receivable, and complete allocations on a monthly basis.  Also handled daily transactions and journal entries, Job Costing and Reporting.  Ensuring that set Accounting Processes, policies, systems and programs are followed.  Job Responsibilities.  Responsible for the maintenance of the accounts and accounting system of the company for the purpose of generating the company's financial statement.  Handling of update tasks to ledgers and carried out journal entries transaction, customer ledger, cash receipts, Payment voucher.  Reconciling of Accounts Payable and Receivable.  Prepare aging wise reports Accounts Payable and Receivable.  Cross checking all Bills, Voucher Verification and Other documents.  Banking - Calculating Project cash requirement, Preparation of Bank reconciliation statements.  Responsible for office Petty Cash and verification vouching of accounts by verifying the nature and authenticity of expenses.  Issuing the LPO and Monitor purchase price variance of raw materials.  Costing and calculation of material consumption.  Reconcile balance sheet accounts to appropriate subsidiary ledgers and performs account analysis to ensure appropriate adjustments are recorded timely.  Payroll - Coordinated monthly payroll functions for 200+ employees and Calculate over time Manage timely payment of worker's compensation Interface with External Auditors.          Accountant cum Admin / Finance &HR        Company Name                November  ,   04/2009   to   01/2009      Focus mall is the Real estate company and first premium shopping mall in kerala with leading brand retail outlet.  As An Administrator responsible for providing Accounting clerical support of the team and coordinating the Administration department.  Job Responsibilities.  Handling of update tasks to ledgers and carried out journal entries transaction, customer ledger, cash receipts.  Providing financial, administrative and clerical services in order to ensure effective, efficient and accurate financial and administrative operations.  Provide support to staff on the production of timesheets, travel claims, orders and any other relevant.  To assist and and coordinating Promotional activities within in the mall.  Updates daily, weekly, monthly Report to Management.  Prepares statement of accounts and follow up collections.  Prepares cheques and official receipts Coordinated monthly timesheet for payroll functions Maintaining employee files and the HR filing system Reconcile merchant statement of account with company records.  Responsible in documentation and other general office duties.  Page 2 of 3          Shameeh CV TAX MATTERS- Auditing& Tax Consulting Firm          INDIA Job Role/Department          :      Accountant Trainee /Finance Duration          :      2005 May to 2006 April Tax matters Provides full range of audit and accounting services in accordance with international standards including auditing, taxation and other Financial consulting services to dynamic businesses of all sizes.  Working with a wide range of businesses, charities, social enterprises, , sole traders, high net worth individuals Job Responsibilities.  Preparation of day books.  Bank reconciliation.  Stock estimation.  Two way comparison).  Income and expense entries into the accounting system.  Maintained ledgers and accounting records.  Petty cash verification and vouching of accounts by verifying the nature and authenticity of expenses.  Verify calculations and input codes in to the Accounts system in an accurate manner.  Entering vendor invoices, paying bills and creating invoices for its clients.  Fixed asset update.          Education      Master of Business Administration (MBA)  :  Finance and Marketing  ,  2008    ICFAI University      India    Finance and Marketing        Bachelors of Commerce (B.com)  :  tax  ,  2005    Calicut University   -     State  ,   India    tax        Interests    STATE MEDIA W.L.L          DOHA QATAR Job Role/Department          :      Senior Accountant /Finance Duration          :      2012 June ¬≠ Till the Date State Media W.L.L is subsidiary of Qatar's prominent Holding Company State Holding. As the start-up member I played a vital role in setting-up, maintaining and improving the financial system of our companies. Helped to determine financial strategy and policy, arranging the appropriate funding and managing financial risks in company. Ensured company has the cash and liquidity to meet its obligations, and involved in HR and compliance matters. I was official point of contact for all financial matters reporting directly to CFO of holding company and Managing Director of State Media. Job Responsibilities Prepare, examine, and analyze ACCOUNTING records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports Checking and updating of computerized systems such as: Vouchers, Payroll accounting, fixed asset accounting & tracking etc. Finalization of Accounts with timely review and reconciliation of each trial balance account investigates and corrects discrepancies. Expense allocations and perform General ledger account analysis as part of the month end close process Monitoring cash flow, income and expenses and generating various financial reports as required by Group of Company finance Head and Forecast Fund Requirement. Issues Invoices and subsequent collection of the funds. Tracking Accounts receivable constantly communicating with Clients to collect outstanding and manage the payables, bankers and auditors. Manage payroll, Leave Salary and Gratuity. Payments: Prepare payments by verifying documentation, and requesting disbursements.Local and Foreign Creditors', settlements through T.T, and cheques, Petty cash payments, Contractual Obligations & Supervision over other payments. Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs. Coordinate among various heads of department of organization in fulfilling requirements and achieving intended targets.       Personal Information    Areas Of Interest Accounts& Administration Age & Date of Birth : 29, 03-April-1985 Coordination / Operations Core Competencies          Gender          : Male Team player          Nationality          : Indian Honest and adaptable Coordinating skills          Religion          : Muslim Hobbies & Interest          Marital Status        : Married Reading          Passport Details      : E6908187, India Photography Languages known          Visa status          : Company Work visa (transferable) NOC available English-Read, write& speak          Driving license       : Valid Qatar driving license holder Hindi & Arabic- Read, write Malayalam-Native          Reference          : Available upon request.       Additional Information      STATE MEDIA W.L.L          DOHA QATAR Job Role/Department          :      Senior Accountant /Finance Duration          :      2012 June ¬≠ Till the Date State Media W.L.L is subsidiary of Qatar's prominent Holding Company State Holding. As the start-up member I played a vital role in setting-up, maintaining and improving the financial system of our companies. Helped to determine financial strategy and policy, arranging the appropriate funding and managing financial risks in company. Ensured company has the cash and liquidity to meet its obligations, and involved in HR and compliance matters. I was official point of contact for all financial matters reporting directly to CFO of holding company and Managing Director of State Media. Job Responsibilities Prepare, examine, and analyze ACCOUNTING records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports Checking and updating of computerized systems such as: Vouchers, Payroll accounting, fixed asset accounting & tracking etc. Finalization of Accounts with timely review and reconciliation of each trial balance account investigates and corrects discrepancies. Expense allocations and perform General ledger account analysis as part of the month end close process Monitoring cash flow, income and expenses and generating various financial reports as required by Group of Company finance Head and Forecast Fund Requirement. Issues Invoices and subsequent collection of the funds. Tracking Accounts receivable constantly communicating with Clients to collect outstanding and manage the payables, bankers and auditors. Manage payroll, Leave Salary and Gratuity. Payments: Prepare payments by verifying documentation, and requesting disbursements.Local and Foreign Creditors', settlements through T.T, and cheques, Petty cash payments, Contractual Obligations & Supervision over other payments. Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs. Coordinate among various heads of department of organization in fulfilling requirements and achieving intended targets.   PERSONAL DETAILS Areas Of Interest Accounts& Administration Age & Date of Birth : 29, 03-April-1985 Coordination / Operations Core Competencies          Gender          : Male Team player          Nationality          : Indian Honest and adaptable Coordinating skills          Religion          : Muslim Hobbies & Interest          Marital Status        : Married Reading          Passport Details      : E6908187, India Photography Languages known          Visa status          : Company Work visa (transferable) NOC available English-Read, write& speak          Driving license       : Valid Qatar driving license holder Hindi & Arabic- Read, write Malayalam-Native          Reference          : Available upon request.         Skills    Reconcile balance sheet accounts, account reconciliations, Accounting, Accountant I, Accountant, accounting system, Accounts Payable and Receivable, Accounts Payable and Receivable, Accounts Payable, Accounts Receivable, administrative, Auditing, balance sheet, Bank reconciliation, Banking, cash receipts, clerical, Consulting, Costing, clients, documentation, filing, Finance, financial, Financial consulting, Focus, general office duties, HR, Job Costing, ledger, materials, office, works, Payroll, policies, Processes, Real estate, Reconciling, reporting, requirement, retail, TAX, wise   "
ACCOUNTANT,"         ACCOUNTANT           Professional Summary    To obtain a position in a fast-paced business office environment, demanding a strong organizational, technical, and interpersonal position utilizing my skills and attributes. Attributes Self-motivated and honest; good work ethic Effective working alone or as a cooperative team member Reliable and hard-working; thorough in completing projects Committed to excellent customer service       Core Qualifications        Intermediate Word									Advanced Excel									PowerPoint
Intermediate Access							Accounts Receivable					Accounts Payable 			 QuickBooks Enterprise 					Outlook		  						Customer Service            Experience      Accountant    January 2011   to   November 2015     Company Name   Ôºç   City  ,   State      Processed accounts receivables payments received by ACH, Lockbox, Credit Card and Checks.  Maintained all banking activity.  Documented all loan and other payments to the proper G/L Accounts.  Review and maintain all positive pay processing with the bank.  Review and processed accounts payables reports.  Processed all accounts payables by check, domestic and international wires, ACH, and credit card.  Reconcile all bank statements.  Maintained all credit card activity for all credit card holders, documented transactions to the proper G/L Accounts.  Calculate and process all Sales quarterly commission reports.  Review and complete all credit checks and reference checks on new customers.  Maintain and file the quarterly reports for the Job Development Credit with the State of South Carolina.  Order passports and Visa's for international travel.          Accounts Receivable Clerk    January 2008   to   January 2010     Company Name   Ôºç   City  ,   State      Performed data entry.  Processed accounts receivable payments.  Reconciled delivery driver's cash and checks with daily invoices.  Corresponded with customers through email and phone calls on overdue invoices.  Sent bi-weekly and monthly statements.  Created and maintained monthly inventory depletion and sales reports to suppliers.  Balanced and solved problems with customer's accounts.  Filed customer and suppliers invoices.  Ran daily trial balance.  Ran the end of day closing reports.          Mortgage Underwriter    January 2006   to   January 2008     Company Name   Ôºç   City  ,   State      Processed new residential mortgage loan submissions.  Provided clear and consistent written and verbal communications with customers/clients.  Provided a strong analytical aptitude for reviewing credit reports, bank statements, preliminary title reports and appraisals.  Corresponded with customers, loan officers, and account managers for information needed.          Commercial Auto Underwriter    January 2004   to   January 2006     Company Name   Ôºç   City  ,   State      Processed new business commercial auto applications and issued endorsements.  Performed data entry, reviewed applications, loss runs and driving records.  Provided clear and consistent written and verbal communications with customers/brokers.  Gail L.  Lugo		Page 2 864-472-7092.          Personal Auto Underwriter    January 2001   to   January 2004     Company Name   Ôºç   City  ,   State      Processed new business, renewals and endorsements.  Performed data entry, reviewed applications, loss runs and driving records.  Processed account receivable premium checks for insurance premiums.  Consistently resolved and answered customer concerns and questions by properly and promptly reviewing policies, endorsements and premium payments.          Claims Examiner    January 1983   to   January 2001     Company Name   Ôºç   City  ,   State      Trained coworkers on multiple tasks and administrative functions.  Reviewed medical records and made decisions regarding disability payments.  Performed data entry.  Created, designed and maintained various insurance documents which complied with Truth and Lending regulations.  Responded to and resolved all customer inquiries via telecommunications and written correspondence.  Developed and maintained measures of self-directed team performance which improved workflow.  Consistently exceeded company goal of required number of paid claims per hour.  Performed journal entries and ledger postings.  Reconciled bank statements, budget accounts, and accounts receivable/payable records.  Rapidly promoted from Level I to Level III within a one-year period due to excellent work performance.          Education      Computer Applications Specialist Certificate Program   :     2008    Martinez Adult Education, Business Training Center   Ôºç   City  ,   State                Skills    accounts payables, accounts receivables, Accounts Payable, Accounts Receivable, administrative functions, trial balance, banking, budget, bi, closing, Computer Applications, Credit, clients, Customer Service, data entry, delivery, driving, email, insurance, inventory, ledger, Access, Excel, Outlook, PowerPoint, Word, mortgage loan, Enterprise, policies, QuickBooks, Sales, sales reports, telecommunications, phone, workflow, written   "
ACCOUNTANT,"         ACCOUNTANT         Professional Summary    Results-oriented and organized bilingual accounting and finance professional with 10 + years extensive and diverse accounting, auditing, and finance experience.  Experience in all aspects of financial reporting, accruals, and managerial cost accounting, reporting systems, operational analysis, and human resources functions through the acceptance of expanded responsibilities after exceptional performance.  Knowledge of Accounting theory, principles, practices, and regulations, including: FASB/GAAP and SOX compliance.
CPA Candidate * Analytical * Problem - Solving and Decision-Making * Performance and Productivity improvement
Team-building   * Leadership   *   Payroll Accounting * Tax Accounting *
Financial Analysis * Strategic planning * Project and Inventory Management * Staff Management      Skills                    Work History      01/2014   to   Current     Company Name   ‚Äì   City  ,   State      A full service accounting firm, services include assistance in all tax and business affairs.  Compile and analyze financial information to prepare financial statements for the formulation of corporate tax returns for private and corporate clients.  Maintaining general ledgers, including posting , adjusting, and closing journal entries Analyze financial transactions to ensure they are recorded to the appropriate general ledger accounts and make any necessary corrections to journal entries as needed to properly reflect the financial position of the company.  continued) V.  Mercado, p.  2.         Accountant  ,     01/1999   to   Current     Company Name   ‚Äì   City  ,   State      One the largest stone and structural steel fabricator in the south suburbs.  Services include design and fabricate architectural stone for an array of clients which includes residential, commercial buildings, and financial institutions.  As an Accountant, I oversee all financial accounting functions for a $15 million construction company.  Report directly to the owner, providing financial data and analytical reports to maximize profits and cost savings alternatives.  Responsibilities include, Assist with the preparation and coordination of the month/year-end closing by, ensuring financial statements are accurate and in compliance with Generally Accepted Accounting (GAAP) requirements.  Assist the owner with the production of the monthly financials, management reports, and executive reporting packages.  Responsible for fixed assets management which includes entering new assets, booking depreciation, and asset disposals.  Inventory analysis and audit for finished goods and raw materials.  Perform financial analysis, track variances, and profit initiatives to generate profitability reports, full-year forecast report, and participate in the annual budgeting process.  Perform cost, plan, and track weekly and monthly reports for management.  Manage full cycle of AP disbursements ,including bank account reconciliations, journal entries, monthly accruals, and general ledger Formulate weekly payroll, year-end W-2s, and ensure compliance with Federal, State, and local taxes.  Prepare tax returns: Sales and Use tax, quarterly, and year-end corporate payroll tax returns compliance with IRS requirements.  Oversee the employee benefits including health, dental, vision insurance, 401k, and commercial insurance.  Play a key role in annual audits through preparation of audit schedules and documentation for external insurance auditor.  Participated in various projects to improve process efficiency, overall timeliness and accuracy of financial information.  Participated in the evaluation and development of cost saving and revenue generating opportunities.  Recognized potential problems and implemented innovative solutions.         Trading Assistant  ,     01/1996   to   01/1999     Company Name   ‚Äì   City  ,   State      a joint venture created in 2003 by the former Nissho Iwai American Corporation.  Metal One America is a supply chain management focused on steel and steel-related products.  Services include global material sourcing, logistics coordination, trade finance, and program management.  Prepared reports, analyzed, and audited internal billing, while coordinating deliveries with accuracy and great attention to detail.  Maintained high level of customer satisfaction through business communications with international subsidiaries in Mexico and Japan in the preparation of documentation of import and export shipments.  Executed accounts receivable reporting enhancements and reconciliation procedures.  Improved customer service satisfaction annually through streamlined inventory system operations by performing thorough inventory tracking.  Designed and implemented cost controls to improve profitability.  Negotiated contracts, including delivery point, terms, price, and export and import duty.         Education      Master of Business Administration  :   Accounting  ,   1 2013     LEWIS UNIVERSITY   -   City  ,   State     GPA:   Cum laude   Accounting Cum laude       Bachelor of Arts  :         ROBERT MORRIS UNIVERSITY   -   City  ,   State     GPA:   Accounting (magna Cum laude   Accounting (magna Cum laude       H&R Block - Tax courses
Wiley CPA Excel review  :               Affiliations    ACFE - Association of Certified Forensic Examiners      Skills    Accounting, Accountant, accounts receivable, accruals, Ad, AP, attention to detail, benefits, billing, budgeting, business communications, closing, contracts, CPA, clients, customer satisfaction, customer service, delivery, documentation, Essbase, finance, financials, financial, financial accounting, financial analysis, financial statements, fixed assets, general ledger, Hyperion, insurance, Inventory, logistics, materials, Access, Excel, PowerPoint, Microsoft Word, Enterprise, Oracle, payroll, profit, program management, QuickBooks, reporting, Sales, SAP, Fluent in Spanish, supply chain management, Tax, taxes, Turbo Tax, View, vision, year-end   "
ACCOUNTANT,"         ACCOUNTANT         Summary    Experienced, highly motivated work ethic, with results-driven professionalism, recognized for commitment to excellence, and demonstrates expertise in communicating and collaborating with, peers, and clients. Portrays excellent business acumen, and successfully provide accurate Accounts Receivables, Collections and Accounts Payable initiatives that achieves targeted company goals. Self-motivated professional, able to work independently or in a team environment, demonstrating broad based and transferable qualifications.      Highlights         Extensive knowledge of Microsoft Windows computer systems and Mac operating system.   Proficient in Microsoft Office (Word, Excel, Power Point).   Basic experience with QuickBooks Enterprise Solutions 9.0, Sage/MAS Software, Peachtree, and Microsoft Access.     Account reconciliation expert  General ledger accounting  Flexible team player              Experience      Company Name     January 2010   to   November 2013     Accountant   City  ,   State      Managed over 10 million per month in revenue.  Accurately applied payments to vendor accounts.  Researched and resolved incorrect payments, EOB rejections, and other issues with outstanding accounts.  Successfully boosted collections from 40% to 90% within 2 years.  Trained new and existing employees on all new procedures and computer programs.  Ran monthly aging reports to compile billing statements for vendors for outstanding invoices.  Utilize the following: HCFA (CMS 1500)/ICD-9/CPT/HCPCS Coding and UB-04 to prepare and submit claims for MLTC billing.  Ensure claims are entered and submitted with 48 hours of receipt.  Run A/P checks for vendor payment using an internal software RealWorld.  Prepare A/P checks for signature.  Responsible for running reports for month-end and year-end closing, reconciliation of the GL and journal entries.  Insure office practices are in compliance with HIPAA regulations.  Daily use of HHA Exchange, Santrax, Crescent programs.   Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines.         Company Name     March 2006   to   November 2008     Accountant   City  ,   State      Responsible for follow-up and explanation of AX, VI & MC credit card accounts and issue Debit Memos to travel agencies for all chargeback's debited to EL AL Israel Airlines.  Handled large volumes of credit card disputes (Inquiries & Chargeback's) by communicating with the credit card department, travel agencies and passengers.  Created an Excel database in order to update disputes log as they are solved.  Assisted the supervisor with month end and year end close.  Including but not limited to preparing and entering journal entries, running reports and reconciling airline tickets in the database.  Reconciliation of accounts, such as, Airline Tickets, Personal Expense Accounts, Petty Cash Accounts and more.  Created a company procedure manual and trained new and existing coworkers how to do the job according to the new procedures.  Made sure that the department deadlines are met.  Handled all aspects of reconciling general ledgers.  Responsible for checking and paying all personal expenses to employees.  Performed payroll for hourly employees using the ADP system.          Company Name     January 2003   to   August 2005     Bookkeeper   City  ,   State      Assist in accounts payable/accounts receivable.  Maintain spreadsheets and records of store sales and expenses.  Ensure proper handling of customer calls.  Contact customers to collect money owed.  Perform various administrative duties.  Reconciled bank statements.  Enter invoices.          Company Name     November 2013   to   Current     Accountant   City  ,   State     Reduced closing time for monthly and quarterly close by implementing new consolidation procedures.  Analyzed costs and revenues to project future trends.  Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.  Completed monthly, quarterly and annual bank reconciliations for 11 subsidiary companies.  Reviewed book entries to ensure accuracy of the G/L.  Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.  Post journal entries in MAS200, the company general ledger accounting software.  Assisted management with preparation of month-end financial statements, cash flow statements, budgets.          Company Name     September 1999   to   November 2002     Assistant Bookkeeper   City  ,   State      Assist with payroll processing.  Assist with accounts payable/accounts receivable.  Prepare and verify bank deposits, balancing receipts and sending cash, checks or other terms of payment.  Maintain organizations record keeping.  Price or re-price merchandise as necessary.  Handle merchandise returns and exchanges within company guidelines.  Customer service, both on the sales floor and in assigned departments.  Complete daily paperwork within company guidelines.          Education      City University of New York, Brooklyn College     6 2006       Bachelor of Science  :   Accountancy    City  ,   State      Accountancy        Kingsborough Community College   6 2001         Liberal Arts    City  ,   State      GPA:   Dean's List for Excellence in Academic Achievement at Brooklyn College.
Completed ADP Payroll Course.    Liberal Arts Dean's List for Excellence in Academic Achievement at Brooklyn College.
Completed ADP Payroll Course.        Languages     Bilingual English /Russian          Skills     Account Management, accounts payable, accounts receivable, administrative, ADP, A/P, Bank Reconciliation, Basic, Billing, Closing, CMS, CPT, credit, Customer service, database, Debit, Fluent in English, GL, ICD-9, Invoicing, Mac, Medical Billing, Microsoft Access, Excel, Exchange, money, Microsoft Office, office, Power Point, Microsoft Windows, Word, Enterprise, operating system, Payroll, payroll processing, Peachtree, Coding, QuickBooks, reconciling, record keeping, Russian, sales, spreadsheets, Staff Training, supervisor, VI, year-end    "
ACCOUNTANT,"         ACCOUNTANT       Summary    15   Years of experience in   Account receivable and Account payable field and other related accounting functions.
STRENGTHS:
.   Detail oriented with ability to maintain high level of quality.
.   Excellent written and verbal communication skills and able to prioritize.
.    Able to identify, and define problem and take corrective measures.
.   Trustworthy, ethical, hardworking, and meet deadlines.
.   Ability to work effectively in team and independently.
.   Flexible and adaptable, willingness to learn new skills, and accept new tasks.
. Ability to maintain confidentiality at all times. Articulate  [Job Title]  driven to succeed. Strategic planning and client relationship management expert.   [job title]  with more than  [number]  years of experience planning, developing and implementing  [program or process]  .  Creative professional with extensive project experience from concept to development. Talents include  [areas of expertise] .  Analyst with extensive experience in  [Fields] . Proficiencies include  [Skill set 1]  and  [Skill set 2] .   [Job Title]  with background as  [Job Title 1]  and  [Job Title 2]  looking to join a growing entrepreneurial organization as part of the Executive team.  Results-oriented, strategic sales professional with  [Number]  years in the  [Industry]  industry.  Articulate  [Job Title]  driven to succeed. Strategic planning and client relationship management expert.   [job title]  with more than  [number]  years of experience planning, developing and implementing  [program or process]  .  Creative professional with extensive project experience from concept to development. Talents include  [areas of expertise] .                Skills          Results-oriented  Results-oriented  Operations management  Client-focused  Excel in  [areas of expertise]   Proficiency in  [area]               Experience      Accountant      Company Name   Ôºç   City  ,   State      Conducted analysis to address  [issue]  which led to  [positive outcome] .  Increased sales by 17% over a two-year period.  Provided onsite training.  Monitored multiple databases to keep track of all company inventory.  Successfully led key projects which resulted in  [positive outcome] .      Checked the E-_mail every day and responded, written interaction with brokers, bank, treasury operations, and within the financial department.  Documented receipt of data and checks received and documents and evaluates results and finalize utilizing the accounting system.  Deposited all checks received in financial department to the bank on a daily basis, and maintained   log for further verification and follow up.  Handled all cash receipts, wire transfers ,and  ACH,  entered in accounting system, and   distributed   to accountants for cash applications.  Prepared   journal   entries   for foreign wire transfers and foreign cash receipts and send    processes through   treasury operations.  Generated cash receipt journal on daily   and   monthly   basis, and maintain files with supporting documentation in accordance with company policy and for auditing purpose.  Investigated and cleared any outstanding accounts receivable through bank, treasury      department for yearend closings in smoothly and timely manner.  Communicated to brokers, bank, treasury operations and accountants for any discrepancies through phone, E-mail, and correspondence   and rectified.  Performed bank reconciliations monthly.  Resolved and met   any queries with in the financial department, and help to clear open cash receipts by providing receipt number and supporting documentation in a timely manner.  Accounts Payable duties:.  Handled   and processed    all accounts payable checks through treasury operations and mailed          with supporting documentation on a daily   basis.            Recorded all accounts payable transactions, in accounting system and distributed to accountants   for cash applications with in the financial department.  Processed all outgoing wire transfers requested by accountants in a timely manner, through treasury operations and entered   for cash applications.  Generated cash disbursement journal on a daily and monthly basis, and file with supporting documents for future reference.  Maintained a log for higher amounts  which  requires two signatures, and prepared spreadsheet and supporting documentation for further analysis of accounting manager.  Developed and maintained relationship with bank, claims, accounting personnel's, treasury operations for the smooth handling of account receivables and payables.  Take steps to make  assigned  job accurately and efficiently .         Education and Training      Associate Degree  ,   Accounting    National Education Center   Ôºç   City  ,   State     Accounting       Bachelor of Science degree  ,   Accounting    University of Kerala      India   Accounting         Skills    accounting, accounting manager, accounting system, accounts payable, accounts receivable, auditing, bank reconciliations, cash receipts, documentation, E-mail, financial, mail, payables, personnel, processes, maintain files, spreadsheet, phone, treasury, written, yearend   "
ACCOUNTANT,"         ACCOUNTANT           Summary     Financial Accountant specializing in financial planning, reporting and analysis in both private and public sectors.Well-informed accountant adept at supplying quick responses to financial inquiries from internal management and potential clients.Creative accountant equipped with a broad knowledge of concepts and strategies to yield the best possible financial outcomes.       Highlights         Periodic financial reporting expert  Invoice coding familiarity  Strong communication skills     General ledger accounting skills  Complex problem solving  Account reconciliation expert            Experience      Accountant    July 2012   to   October 2015     Company Name   Ôºç   City  ,   State     I have worked at Shantilal Gala & Company (Nairobi, Kenya) which is an Audit firm, since 2nd July 2012.   I was employed as an Accountant in the Firm.  Maintained accounts receivable documentation electronically and on paper.  Processed bank reconciliations and financial reports to verify practice of p weekly and monthly.  Increased efficiency and alleviated work loads by creating a new Excel financial recording system.  Collaborated extensively with auditors during preliminary and year-end audit processes.  Entered weekly sales and customer count sheets for review by management.  Processed payroll, electronic deposits and employee pay adjustments.  Collaborated extensively with auditors during preliminary and year-end audit processes.         Education              Select  One                Bachelor of Arts   :   Business Studies  ,   2014    University of Greenwich   Ôºç   City  ,     Kenya     Completed the Bachelor's degree in Business of Arts - BA Honors Business Studies achieving a Second Upper Class Honors.   The units included in the Academic Session (2012/2013) are as follows:                           > Managing Strategy - involves the formulation and implementation of the major goals and initiatives taken by a company's top management on behalf of owners, based on consideration of resources and an assessment of the internal and external environments in which the organization competes.                         > International Business Management - involves the understanding for an international career in various industries. Today's world revolves around business. Networking on a global scale and recognising opportunities, or creating them yourself. International Business Management brings one a step closer to success on an international level.   The units included in the Academic Session (2013/2014) are as follows:                                                > Small Business Development - involves the process of how to own corporations, be into partnership and become a sole proprietors. These kind of developments are common in many countries, depending on the economic system in operation.                         > PPD3 - Thematic Independent Study - the research and critical thinking skills from Personal and Professional Development (PPD) 2 and build upon their research proposals. This unit helped me to understand the intricate relationship between theory and practice. Improved my self-management in terms of time, planning, behaviour and motivation.         Association of Business Executive    :   Business  ,   2013    Oshwal College    Ôºç   City  ,     Kenya     Completed the Association of Business Executive. This associate had levels and units as follows:    Certificate in Business - Level 3 includes the following units:                     > Introduction to Business.                     > Introduction to Quantitative Methods.                     > Introduction to Accounting.                     > introduction to Business Communication.    Diploma in Business Management (Higher) - Level 5 includes the following units:                     > Human Resource Management.                     > Managerial Accounting.                     > Marketing Policy, Planning and Communication.                     > Organisational Behaviour.                     > The Business Environment.                     > Economic Principles and their Application to Business.                     > Financial Accounting.                     > Quantitative Methods for Business and Management.   Diploma in Business Management (Graduate) - Level 6 includes the following units:                     > Corporate Finance.                     > Corporate Strategy and Planning.                     > International Business Case Study.                     > Managing in Organisation.                     > Strategic Marketing Management.         Interests     Associate Member of the Association of Business Executives Most Disciplined Girl: 2007-2008.  Outstanding Performance as a Class monitor: 2009.  Participated in the Expedition camp awarded by the Westlands Scouts Local Association: 2009.   EXTRA-CURRICULAR: Awarded for outstanding performance for the prize day variety show in 2009.   Awarded for reaching the National Finals in the Kenya Music Festival in 2007.   I am a professional Ramp Model.   I have worn and exhibited clothes of international and local designers.        Personal Information     Place of Birth: Nairobi, Kenya.  Date of Birth: 23rd of May, 1993.  Present Resident in Nairobi, Kenya.  Sex: Female  Status: Single  Hobbies: Traveling, Hiking, Reading.       Additional Information     LEADERSHIP: Associate Member of the Association of Business Executives Most Disciplined Girl: 2007-2008   Outstanding Performance as a Class monitor: 2009   Participated in the Expedition camp awarded by the Westlands Scouts Local Association: 2009.   EXTRA-CURRICULAR: Awarded for outstanding performance for the prize day variety show in 2009.   Awarded for reaching the National Finals in the Kenya Music Festival in 2007.   I am a professional Ramp Model.   I have worn and exhibited clothes of international and local designers.        Skills      Organization - managing responsibilities in a particular manner and keeping track of those responsibilities.   Time Management - Good time-management skills go hand-in-hand in with strong organizational capabilities. Budgeting time will give the allowance of managing the work efficiently.   Adaptability - its always the best for me to adapt quickly and easily as my way of understanding the procedures is through planning everything in my mind as the work is being allocated.   Communication - allows me to interact best with the colleagues, clients and receive the best feedback from their side after completing the conversation.        "
ACCOUNTANT,"           ACCOUNTANT         Professional Summary     Emerging accounting professional ready to develop career foundation with expanding operation. Dedicated to keeping records accurate and controls tight to meet all business needs. Systematic and well-organized with strong attention to detail, mathematical acumen and GAAP knowledge.       Skills          Microsoft Office  Account Reconciliation Processes  Financial statements  Interpersonal, active-listening, and critical thinking skills  Proficient in Polish language      Data Entry  Superior analytical skills  General ledger proficiency  Administrative support  Customer service            Work History      Accountant  ,     04/2020   to   Current     Company Name   ‚Äì   City  ,   State      Prepares necessary adjusting journal entries and period end financial statements.  Executes core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations.  Processes journal entries and performs accounting corrections to ensure accurate records.  Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping.  Prepares governmental reports in compliance with strict standards.         Branch Service Specialist  ,     11/2017   to   04/2020     Company Name   ‚Äì   City  ,   State      Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.  Managed deposits, withdrawals, transfers and check cashing; verified customer identification, signature and balance information; processes loan payments; and opened/closed accounts.  Ensured compliance with banking policies and audit procedures; maintained and balanced cash drawers on a daily basis.  Overlooked ATM balances, refilled cash as needed and ensured the system is in good working order.  Assessed caller accounts to determine member benefits, identify service needs and resolve issues.         Cashier  ,     09/2012   to   06/2017     Company Name   ‚Äì   City  ,   State      Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.  Mentored new team members on POS system operation, customer service strategies and sales goals.  Completed sales in excess of $10,000 with near-zero error rate using POS system.  Organized and reported on financial information to document payment histories and assist with sound financial accounting.  Completed tasks quickly and handled multiple responsibilities at the same time.         Education      Bachelor of Science  :   Accounting and Finance  ,   03/2020     Oakland University   -   City        Dean's List January 2020         Associate  :   Accounting  ,   11/2016     Macomb Community College   -   City             Skills      Microsoft Office  Account Reconciliation Processes  Financial statements  Interpersonal, active-listening, and critical thinking skills  Proficient in Polish language    Data Entry  Superior analytical skills  General ledger proficiency  Administrative support  Customer service        Work History      Accountant  ,   04/2020   to   Current     Company Name   ‚Äì   City  ,   State      Prepares necessary adjusting journal entries and period end financial statements.  Executes core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations.  Processes journal entries and performs accounting corrections to ensure accurate records.  Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping.  Prepares governmental reports in compliance with strict standards.         Branch Service Specialist  ,   11/2017   to   04/2020     Company Name   ‚Äì   City  ,   State      Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.  Managed deposits, withdrawals, transfers and check cashing; verified customer identification, signature and balance information; processes loan payments; and opened/closed accounts.  Ensured compliance with banking policies and audit procedures; maintained and balanced cash drawers on a daily basis.  Overlooked ATM balances, refilled cash as needed and ensured the system is in good working order.  Assessed caller accounts to determine member benefits, identify service needs and resolve issues.         Cashier  ,   09/2012   to   06/2017     Company Name   ‚Äì   City  ,   State      Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.  Mentored new team members on POS system operation, customer service strategies and sales goals.  Completed sales in excess of $10,000 with near-zero error rate using POS system.  Organized and reported on financial information to document payment histories and assist with sound financial accounting.  Completed tasks quickly and handled multiple responsibilities at the same time.      "
ACCOUNTANT,"         ACCOUNTANT       Summary     Innovative Accountant proficient in extracting financial data from various reporting systems and suggesting key operational changes.        Skills          Budget forecasting expertise  Analytical reasoning  Account reconciliation expert  Strong organizational skills      General ledger accounting  Expert in customer relations  Flexible team player  Advanced computer proficiency (PC and Mac)            Experience     04/2016   to   Current     Accountant    Company Name   Ôºç   City  ,   State       Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.      Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.       Worked with management to document and offset unusual expense variances in their respective areas.      Assisted the CFO with the production of the monthly financials, management reports and board packages.          Coded the general ledger and processed vendor invoice payments.     Researched and resolved billing and invoice problems.             04/2010   to   04/2016     Accounting Clerk    Company Name   Ôºç   City  ,   State       Assisted in the creation of vendor contracts for outside vendors.       Revised and streamlined inefficient work procedures with automation software.     Reduced time and costs and increased efficiency by introducing new accounting procedures.     Suggested process improvements to secure prompt and regular receipts for the organization.               Coded the general ledger and processed vendor invoice payments.     Executed accounts receivable reporting enhancements and reconciliation procedures.     Managed accounting operations, accounting close, account reporting and reconciliations.           04/2006   to   Current     Church Administrator    Company Name   Ôºç   City  ,   State      Plans and implements appropriate $140,000 annual budget (average) and accounting systems.  Balance checking account and investment accounts and submit reconciliation monthly for Pastor's review and approval.  Developed and implemented a Microsoft Excel Financial Database system for streamlining all financial and charitable contributions record system for the Church; prepares annual contribution statements, year-end financial reports, financial information for committees and the Church as needed or requested.  Attend to banking operations for deposit (cash handling $2,000 or more on weekly basis), check writing and Business Banking Online.  Maintains the Church's Policies and Procedures Manual; administers payroll for Church employees on a semi-monthly basis and all related payroll functions.  Maintains a church membership database for over 100 members which is keep confidential.  Monitors and maintains inventory of Church's property and equipment making repairs and/or replacement as necessary.  Being thoroughly familiar and abreast with the latest computer software used and might benefit the church.          Education and Training     January 2014     Master's  :   Business Administration    Troy University   Ôºç   City  ,   State      Business Administration       December 2009     BBA  :   Accounting Management    Columbus State University   Ôºç   City  ,   State      Accounting Management        Skills    Account reconciliations, Accounting, Accountant, accounting systems, accounting system, Accounts payable, Adobe Acrobat, agency, Balance, banking, Budget analysis, budget, bi, cash handling, clerical, contracts, cost accounting, Database, fax, FDS, Finance, Financial, Financial analysis, financial management, financial operations, financial reports, financial statements, fiscal management, forecasting, functional, fund accounting, funds, General Ledger, Government, grants, Innovation, maintains inventory, inventory, leadership skills, Macintosh, Mainframe, managerial, managerial accounting, Access, Microsoft Access, Microsoft Excel, Excel, Microsoft Office software, Office, Outlook, PowerPoint, Publisher, Windows, Word, Monitors, newsletter, Payroll, IBM-PC, copier, Policies, processes, profit, Program Development, proposals, QuickBooks, reconciling, record keeping, repairs, reporting, scanner, technical support, phone, time management, type, written, annual reports, year-end     "
ACCOUNTANT,"         ACCOUNTANT       Summary    Experienced, detail-oriented Accountant who effectively manages multiple projects, and possesses superior
organizational and communication skills is seeking a challenging position.      Skills          Billing and Collections          MS Office Suite  Accounts Payable          Accounting software  Accounts Receivable          Written and Verbal Communication Skills  Job Costing          Journal entries  Reconciliations          Pivot Tables  Notary Commissioned              Experience      Accountant     Sep 2012   to   Current      Company Name   Ôºç   City  ,   State     Promoted from Account Clerk to Accountant.  Performs General Ledger reconciliation.  Trains new employees on accounting principles and company procedures.  Creates periodic reports comparing budgeted costs to actual costs.  Weekly draw down cash from the State of Missouri utilizing the Financial Reporting System.  Facilitates Accounts Receivable, including billing and collections.  Processes Accounts Payable using Sage software.  Manages many budgets for several grants, awards and contracts.  Documents fiscal procedures and revises SLATE's fiscal manual as needed.  Forecasting for several programs and departments as requested.         Administrative Assistant     Jun 2006   to   Jun 2011      Company Name   Ôºç   City  ,   State     Managed office supplies, vendors, organization and upkeep.  Cash management for various projects.  Managed school picture program.  Managed parking tag program.  Directed guests and routed deliveries and courier services.  Answered and managed incoming and outgoing calls while recording accurate messages.  Greeted numerous visitors, including VIPs, vendors and interview candidates.  Facilitated the changes to the student handbook each year.  Implemented the staff and student ID program.         Accounting Manager     May 2005   to   Jun 2006      Company Name   Ôºç   City  ,   State     Processed and reconciled Accounts Payable.  Processed and reconciled Accounts Receivable including deposits.  Facilitated all Billing and Collections.  Maintained integrity of general ledger, including the chart of accounts.  Filed tax returns and prepared governmental reports in compliance with strict standards.  Generated financial statements and facilitated account closing procedures each month.  Analyzed and researched accounting issues to improve accounting operations procedures.  Performed cost analysis as needed.         Administrative Assistant And Billing Specialist     Jan 1997   to   May 2004      Company Name   Ôºç   City  ,   State     Accurately performed billing for three departments.  Facilitated collections for all delinquent accounts.  Set up new accounts including credit requests.  Created account merge and billing process for IESI after they bought several small companies, facilitating
    a smooth merge of all companies.  Performed complete payroll including payroll taxes.  Managed the accounts payable and accounts receivable.  Reconciliation of vendor statements.         Education and Training      Associate of Applied Science  ,   Accounting    St. Louis Community College   Ôºç   City  ,   State     Accounting       Honors Project Completed in Financial Accounting            Skills    accounting, Accountant, Accounting software, accounts payable, Accounts Receivable, Billing, budgets, Cash management, closing, contracts, draw, cost analysis, credit, Financial Accounting, Financial Reporting, financial statements, Forecasting, General Ledger, grants, Job Costing, MS Office Suite, office, payroll, Pivot Tables, Processes, recording, Sage, taxes, tax returns, Verbal Communication Skills, Written     "
ACCOUNTANT,"         ACCOUNTANT       Summary    Accountant for a Medium sized Company          Experience     01/2009   to   Current     Accountant    Company Name   Ôºç   City  ,   State      Hired by their CPA firm to handle all accounting and job cost Reporting.         01/2007   to   01/2009     Accountant    Company Name   Ôºç   City  ,   State      Hired by their CPA firm to handle all accounting functions..         01/1997   to   01/2007     Accountant    Company Name   Ôºç   City  ,   State      Installed new Peachtree Accounting System.  Installed new computer system using a local area network and Added a Web site.          Education and Training     1974     B.S  :   Business Administration Accounting    University of Cincinnati   Ôºç   City  ,   State      Business Administration Accounting          Interests    Annapolis Amblers Walking Club, President &Trailmaster, Maryland Volkssport Assn, President, Chesapeake Civil War Roundtable.      Skills    accounting, CPA, local area network, Peachtree Accounting, Reporting, Web site      Additional Information      Interests
 Annapolis Amblers Walking Club, President &Trailmaster, Maryland Volkssport Assn, President, Chesapeake Civil War Roundtable.     "
ACCOUNTANT,"         ACCOUNTANT       Summary    If you need someone who delivers sharp results, I can help. Well qualified and results oriented Accounting Professional with over fourteen years of successful experience in positions of increasing responsibility in dynamic entertainment companies. Skilled at training staff in Accounts Payable and Receivable and Payroll functions and creating effective teams.      Highlights          Windows XP, Microsoft Office (Outlook, Excel, Word), QuickBooks Enterprise 17.0, Timberline, File Maker, POS.               Accomplishments      General Ledger Accounts    Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.           Experience     01/2009   to   Current     Accountant    Company Name   Ôºç   City  ,   State      Responsible for all aspects of accounts payable, receivable and payroll.  Banking liaison: reconciled statements, credit card and additional  reconciliations.  Month end analysis, closing and production of month and year end financial reporting.  Preparation of monthly commission reports.  Control and monitoring of complex, high volume Production Petty Cash and daily Cash Report.  Preparation of 1099-s.         01/2006   to   01/2009     Accountant    Company Name   Ôºç   City  ,   State      Supervised, trained and managed a staff of four permanent employees, plus interns.  Oversaw the general accounting department areas: accounts payable, receivable and payroll.  Banking liaison: reconciled statements, credit card, lockbox and additional  reconciliations.  Month end analysis, closing and production of month and year end financial reporting.  Preparation of monthly commission reports.  Control and monitoring of complex, high volume Production Petty Cash process.         01/2004   to   01/2006     Junior Accountant    Company Name   Ôºç   City  ,   State      Responsible for all aspects of accounts payable and accounts receivable functions.  Reorganizing and reconciling online based business transactions.  Bank, credit card and other  reconciliations.  Month end analysis and closing.  Managed and trained college interns.  Preparation of royalty reports.  Preparation of 1099-s.          Education            Accounting    Phoenix University/US-Florida-Miami          Accounting - Present        2003     Sheridan Technical Center/US-Florida-Miami
Certificate - Bookkeeping Fundamentals                   	CUC University /Colombia             1998     Bachelor Arts Degree  :   Business Administration    Business Administration        Reference     Laurel Harris President at Stellarhead
(646) 382-8408
David Walton
Vice president of Operation at Dogmatic
(917) 671-6798       Languages    Fluent in Spanish      Skills    General Accounting, accounts payable, accounts receivable, Microsoft office, Outlook, Windows XP, Word,  Excel, Quickbooks Enterprise 17.0,   "
ACCOUNTANT,"         ACCOUNTANT       Summary    Results driven and award winning accounting and auditing professional with over ten years of experience.  Motivated team leader and excellent mentor.  Exceptional skills in: Generally Accepted Accounting Principles       Generally Accepted Auditing Standards Interviewing Techniques          Research & Data Gathering Financial Analysis          Budget Preparation Accounts Payable/Accounts Receivable          Implementing Effective Internal Controls OMB Circular A-133          MS Office           Experience     09/2015   to   03/2016     Accountant    Company Name   Ôºç   City  ,   State      Evaluated the effectiveness of financial processes, and made procedural changes to improve Child Support Cashier Collections and Settlement which, decreased incidence of misallocated funds due to software glitches and documentation mistakes.  Recommended video surveillance system installation which, safeguarded cashiers.  Participated in committees and task forces established to analyze and resolve systemic problems.  Performed a financial data analysis of $1.3 million and 4,700 receipts to locate busy periods in the Child Support Cashier Booth, and noted that the Cashier Booth is usually the most busy during the beginning and end of the month as well as around holidays.  Interpreted and implemented a variety of policies and guidelines, and proposed findings and solutions to decrease errors and susceptibility to fraud such as utilizing a second cash register at the Child Support Cashier Booth when cashiers may feel overwhelmed from high client volume.  Supervised and trained six staff members on proper utilization of policies and procedures to insure that there would be less possibility of inaccuracies.  Reviewed and approved twelve bank reconciliations to insure accuracy.  Reconciled Child Support Fee check register on a daily and monthly basis.  Audited Child Support Files, and reconciled amount of Child Support owed to the PACSES (Pennsylvania Child Support Enforcement System),.         09/2014   to   09/2015     Administrative Specialist II    Company Name   Ôºç   City  ,   State      Posted and entered accounting data to the City's financial database using proper fund codes.  Gathered and reviewed supporting detail as well as re-computed invoices and backup documentation, and authorized invoices for payment.  Examined accounting records to ensure that all data was correctly and consistently recorded.  Identified and corrected incorrect entries and other clerical errors.  Also, communicated with vendors to assist with billing disputes.  Prepared bank deposits and booked income for SELF Inc.  client savings accounts in Quickbooks.  Also, recorded receipt of money orders.  Reviewed and evaluated target, operating, and quarterly budgets for funds amounting to approximately $100 M.  Developed reports required by Federal and State monitoring agencies for the Homeless Prevention and Rapid Re-Housing (HPRP) and Child and Adult Care Food (CACFP) program within deadlines.  Reviewed relevant regulations, contracts, laws, ordinances and procedures governing departmental decision-making.         04/2005   to   09/2014     Auditor II    Company Name   Ôºç   City  ,   State      Evaluated city departments for conformity with SAPS (Standard Accounting Procedures), GAAP (Generally Accepted Accounting Principles), and departmental policies and procedures.  Audited city departments for grant compliance with CFDA (Catalog of Financial Domestic Assistance) and state requirements.  Assessed Federal and State grant compliance requirements including:  laws and regulations, administrative procedures, contract terms, and general grant stipulations.  Reviewed prior year's audit documentation, audit report, management letter, and budgetary testimony.  Met with department representatives during entrance conferences to discuss objectives and timetables.  Interviewed department officials to gain knowledge of the internal control systems in place.  Also, prepared internal control questionnaires to assist in the modification of audit programs.  Selected audit sample, and completed attribute testing of sample items.  Prepared and organized audit work papers.  Formulated findings and recommendations based on exceptions found.  Investigated cases of suspected fraud or abuse including:  noncompliance with Charter School laws, contractual fraud, co-mingling of funds, and overstatement of assets on financial statements.         01/2003   to   04/2005     Accountant    Company Name   Ôºç   City  ,   State      Searched account histories to locate imbalances and incorrect entries.  Prepared invoices and reconciled asset and liability account balances for 300 agency contracts, which accounted for $550 M per fiscal year.  Established and maintained effective working relationships with agency officials and administrators.  Compiled, summarized, and analyzed financial data concerning accounting transactions.  Performed basic statistical analyses to determine trends, estimates, and significant changes.  Examined accounting source documents for conformance to standard accounting principles, departmental and citywide procedural directives and guidelines, and legal or budgetary restrictions.  Provided technical direction to a staff of six financial service staff members.          Education          Bachelor Business Administration  :   Accounting    Fox School of Business, Temple University   Ôºç   City  ,   State      Accounting        Professional Affiliations    Assisted in auditing Emergency Medical Services (EMS) and found only 60% of Philadelphia Fire Department (PFD) ambulances met a widely accepted standard of arriving on scene at a medical emergency in less than nine minutes, ambulance crews were overworked, and the demand on some EMS units was excessive.
Won the bronze Knighton Award from the National Association of Local Government Auditors (NALGA) for submissions
-Reviewed the School District of Philadelphia's Charter School Office and noted that 51 out of 63, or 81%, of charter schools' files were incomplete, missing items such as the charter agreement itself, articles of incorporation or proof of insurance leaving them vulnerable to fraud.
Recognized for excellence by the Association for Certified Fraud Examiners (ACFE)      Skills    Accounting, administrative, agency, audit report, backup, bank reconciliations, basic, billing, budgets, cash register, Cashier, Catalog, clerical, conferences, contracts, client, data analysis, database, decision-making, direction, documentation, Financial, financial statements, funds, legal, money, policies, processes, Quickbooks, video   "
ACCOUNTANT,"         ACCOUNTANT           Summary    Senior-Level IT Finance Management Professional Highly knowledgeable, dedicated and ethical Senior-Level IT Management Professional, credited with 20 years of expertise in all facets of accounting, financial management, financial analysis, and controllership of IT operating & capital budgets within high-profile corporations. Experienced in various aspects of extensive change management in a corporate environment, outsourcing within transfer of duties, and streamlining processes that provide cost saving solutions and optimal performance. Exceptional leadership in solution management pertaining to the most complex financial questions and cost control concerns. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and driving excellence in departments and talent. Strategic Business Planning Performance Evaluations Financial Standards Productivity Improvement Financial Planning & Analysis Training & Development Cash Flow Management Personnel Management Standards & Compliance Financial & Statistical Modeling Expertise with Financial Systems Training & Development Selected Career Highlights Successful in the oversight of IT operating & capital budgets annually, ensuring that projects and operating expenses remain on plan while keeping the project managers aligned with the budget constraints of each project Exceptional leadership of 32 IT capital projects that are approved and delivered annually Accolades as a Financial Architect for the IT department outsourcing analysis in producing decisions to transfer duties to an overseas organization resulting in a reduction of internal staff by 60% with a projected savings of $12M over 5 years Showcase strength in the management of IT $22M capital budget, as well as a $69 million operating budget Offer advancements with in-depth analysis, financial modeling, competency evaluations, and projected ease of transition and change management Solid performance in the management of Telecom and Data Communication expenses for over 900 retail stores and 3 corporate offices; focus on streamlining activities and constantly seeking opportunities for savings. As a result $2.9M in savings were initiated and realized to the IT operating budget by discovering vendor errors, negotiating lower rates for Cisco Smartnet router maintenance services, and discovered 3rd party Telco accounting errors Extensive savings to the budgets were realized in part by changing the treatment of Capital activities by beginning to depreciate projects once in service rather than depreciating as expenses were incurred throughout the project life cycles Serve as Associate Ambassador within the transition in New SAP financial system from Oracle Financials was done in-house saved over $2M by eliminating the use of outside Organizational Change Management consultants Real Estate Recruited and trained 35 new Real Estate Agents in all aspects of the business which resulted in the office moving in rank from 8th to 2nd out of 60 franchised offices within the company based upon total commissions earned and real estate transactions. Received the Brand Ambassador Award in two consecutive years for outstanding performance in real estate and also received the MPV Award for leadership.       Highlights        SAP Financials, Oracle Financials, PeopleSoft, Cognos Budgeting System, Microsoft Office, Advanced Excel              Experience      Company Name      Accountant   City  ,   State            Company Name      Senior Accountant   City  ,   State            Company Name     January 2012   to   Current     Manager / New York State Licensed Real Estate Salesperson   City  ,   State      Facilitation of marketing and generating client leads Liaison between sellers and buyers & landlords and tenants in real estate transactions including commercial properties Manage exclusive property listings secured throughout Northern Brooklyn, NY Leadership skills in office management of 20 Real Estate Agents Broker application  approval pending with New York Department of State Successful in closing more than 80 real estate deals in a period of two years through strategic marketing, advertising, effective communication, customer service, referrals, and client reviews.          Company Name     January 2000   to   January 2012     Finance Manager   City  ,   State      Developed and presented the annual budget to the Executive Committee.  Consistently met or exceeded operating budget goals for the department annually barring new corporate initiatives approved after budget creation Supported over 20 IT leaders EVP, SVPs, VPs, Directors, and Managers by reporting risks and opportunities to the budgets in order to stay on track and meet or exceed budget obligations of the department Prepared 5-year long-range plan with IT leadership; updated annually Managed a staff with primary responsibilities including asset management, software license compliance, price negotiations with vendors, preparation of all IT purchase orders, accurate invoice coding, departmental journal entries, analyzing, and auditing telecom expenses for over 900 stores Maintained positive relationships with over 50 active vendors Facilitated monthly financial review meeting with IT EVP, CIO and VPs to ensure budget goals are met Financial architect responsible for evaluating the options to outsource several areas of the IT department, which involved: vendor evaluations, financial modeling, executive presentations, and financial analysis.  Portions of the IT department were outsourced in late 2010.  Reduced staff from 110 to 46 associates resulting in a projected savings of $12M over a five-year period.  Designed, implemented, and analyzed the IT Metrics Scorecard by tracking progress vs.  strategic plan Created template to perform cost/benefit analysis for IT business cases for proposed IS capital projects including; ROI, NPV, & IRR calculations Consulted in the development and processes to evaluate IS priorities and established business case methods and analysis with leadership of the corporate IS PMO.          Education      University of Phoenix      Masters of Business Administration      City  ,   State              Hampton University      Bachelor of Science Degree  :   Finance    City  ,   State      Finance        Skills    advertising, architect, asset management, auditing, Budgeting, budgets, budget, business case, closing, Cognos, client, customer service, Financials, Financial, financial analysis, financial modeling, leadership, Leadership skills, marketing, Excel, Microsoft Office, negotiations, office management, Oracle Financials, PeopleSoft, executive presentations, processes, coding, progress, Real Estate, reporting, SAP, strategic, strategic marketing, telecom   "
ACCOUNTANT,"         ACCOUNTANT       Executive Profile     Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Team-oriented¬†who prepares clear, comprehensive financial reports for executive-level management. Dynamic and highly qualified with extensive knowledge of accounting principles.       Professional Value Offered      Researched and resolved billing problems that had been previously missed.  Operated computers programmed with accounting software to record, store, and analyze information.  Maintained accurate accounts including cash inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.  Knowledge of double-entry accounting method and cash-basis accounting method.        Skills          Analytical reasoning  Budget forecasting expertise  Account reconciliation expert  Financial planner      Effective time management  Advanced computer proficiency (PC and Mac)  Strong organizational skills  Excellent managerial techniques            Work Experience     04/2017   to   Current     Accountant    Company Name   Ôºç   City  ,   State     Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Performed field audits on wide variety of clientele using Quick Books System. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Completed monthly, quarterly and annual bank reconciliations for more than two dozen¬†companies. Managed accounting operations, accounting close, account reporting and reconciliations. Aligned all financial activity with the regulations of the GAAP.        02/2017   to   Current     Accountant    Company Name   Ôºç   City  ,   State     Evaluated accounting requirements during discovery meetings with potential clients Provided reliable and timely project by project expense, capitalization, amortization and spend data for all departments. Tracked all capital spending against approved capital requests.        10/2016   to   04/2017     Bookkeeper    Company Name   Ôºç   City  ,   State     Updated confidential employee banking information with accuracy and speed. Maintained accounts receivable documentation electronically and on paper. Increased efficiency and alleviated work loads by creating a new Excel financial recording system. Entered weekly sales and customer count sheets for review by management. Processed payroll, electronic deposits and employee pay adjustments. Researched and resolved collections and billing disputes with tact and efficiency.        10/2016   to   04/2017     Controller Assistant    Company Name   Ôºç   City  ,   State     Maintained compliance with company and legal requirements. Completed quarterly and yearly audits. Systematically prepared documents and assembled financial statements for independent auditors. Executed accounts receivable reporting enhancements and reconciliation procedures. Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Collaborated extensively with auditors during preliminary and year-end audit processes.        05/2010   to   08/2016     Controller    Company Name   Ôºç   City  ,   State     Restructured and analyzed Profit Software System to improve budget reporting. Thoroughly reviewed financial statements and tax audits to correct any discrepancies. Revised and streamlined inefficient work procedures with automation software. Educated management on strategies for minimizing tax liability. Reviewed all tax returns prepared by individual departments before approval. Supplied detailed tax documentation needed to submit accurate corporate returns. Reviewed program needs and recruited qualified staff.         Language Skills      Bilingual Spanish/English  Fluent reading/writing Portuguese.        Certifications and Credentials     Certified Public Accountant CPA - # 138.882 (2014-2015 Venezuela)       Academic Background     2014     BBA  :   Accounting    AndrÔøΩs Bello Catholic University   Ôºç   City  ,   State       5 year Degree;¬† Emphasis in Business Administration   Generally Accepted Accounting Principles, 4 semesters.  International Financial Reporting Standards, 4 semesters.  International Auditing Standards, 4 semesters.  International Accounting Standards, 4 semesters.  Costs, 4 semesters.  Business & Managements, 2¬†semesters.  Economics, 4 semesters  Financial Math, 4 semesters.         2009     Course  :   Informatics Engineering    AndrÔøΩs Bello Catholic University   Ôºç   City  ,   State       1 year course        2008     High School Diploma      Saint Anthony of La Florida   Ôºç   City  ,   State       Minor in Science        2016     Seminar  :   California Payroll Law    Fred Pryor Seminars & Career Track   Ôºç   City  ,   State        QuickBooks  Microsoft Excel         2014     Seminar  :   Tax Planning and Prepaid Taxes    KPMG   Ôºç   City  ,   State             2013     Seminar  :   SAP    AndrÔøΩs Bello Catholic University   Ôºç   City  ,   State              Technical Summary       Microsoft Windows :  Medium , download and install software's, printers, scanners, setup networks, internet connections, sharing files, remote work/connections, antivirus, basic skills in server, domains, my sql data base.   Word :  Advanced , tables, graphics, envelopes, insert, do formats, labels, hyperlink, block, others.   Excel :  Advanced , pivot table, insert, graphics, do formats, formulas, hyperlink, logical conditions, financial, find, replace, lookup, block, group, data validation, filters, freeze panes, macros, others.   PowerPoint :  Medium , effects, graphics, presentation, exporting, importing image, editing videos, text, publicity.   Access :  Basic user.    Adobe :  Medium , hobby edit image, creating image, edit forms, fill forms, creating form, exporting to other formats, others.   Mac¬†iOS :  Basic user.    Accounting Software :¬† Quickbooks Pro 2015/2016/2017 :  Advanced , Chart of accounts, bills, invoicing, assets, payroll, credit card, banks, reconciliation, 1099, setting closing dates, setup payrolls, employees entry, vendors entry, clients entry, General Journal Entries, export, import, write checks, paying bills, memorized transaction list, others.   Accounting Software:  Profit Pluss 2k8 :  Advanced  (similar to QuickBooks), including Integration between payroll, administrative and accounting, creating the char of account, setup the integration rules, setup the taxes withheld parameters, taxes parameters, budget parameters, others.   Accounting Software:  SAP :  Basic user.    Tax Software:  Lacerte :  Basic user    Forms Tax Software ,  ComplyRight :  Basic user , W-2 and 1099s forms software   Real Estate P.M.A.S. ,  AppFolio :  Basic user    ADP Ezlabor, ADP Payroll :  Advance , all payroll requirements to finish the tasks needed.     "
ACCOUNTANT,"         ACCOUNTANT       Summary    Flexible bookkeeper/ accountant who adapts seamlessly to constantly evolving accounting
processes and technologies.      Highlights          Account reconciliations  Accounts Payable/Receivable    Complex problem solving  Bank reconciliations          Creative Problem Solving  Budget analysis & preparation        Effective time management  Complex problem solving        Excellent managerial techniques  Cost accounting          Multi-Task Management  General ledger accounting          Strong communication skills  Periodic financial reporting expert          Strategic planning  Intuit QuickBooks specialist  SAP              Accomplishments      My professional accomplishments are in the area of gaining well rounded accounting
knowledge about the business and communicating how the bottom line is affect by decisions.  I was part of a team that created, advised and implemented SAP in North America while
working for Colgate.  At other businesses I helped implement several different accounting
software solutions.        Experience     08/2016   to   03/2017     Accountant    Company Name   Ôºç   City  ,   State      Handled the day to day accounts payable, accounts receivable, monthly financial closing, work in process, and sales tax.         01/2007   to   08/2016     Co-Owner    Company Name   Ôºç   City  ,   State      Created a business plan to help preserve a historic landmark building and encourage economic
development in Historic downtown Rogers.  Created from scratch Poor Richard's Art (an artist
co-op) and then purchased The Rabbit's Lair and turned it into a fabric & fiber center that
became one of the top 10 shops in America.  Handled all day to day operations, finances, management of employees, strategic planning,
and worked with City of Rogers to help with beautification and implementation of events.         11/2001   to   01/2007     Owner    Company Name   Ôºç   City  ,   State      BKP was created after I had my daughter and wanted a more stay at home job.  It turned into
a bookkeeping/accounting firm that had 7 employees and over 120 different business
customers.  BKP specialized in small businesses that needed a bookkeeper to come to their site and keep
their accounting records up-to-date and train them in the day-to-day accounting needs.  BKP was sold to Beall-Barclay is 2005, where I became the Business Development Manager.         09/1999   to   06/2001     Accounting Manager    Company Name   Ôºç   City  ,   State      Hanna's was a company that had  grown so fast it needed process, procedures,  and software
to bring it up  to speed.  While I was there we implemented new software, audits, and
inventory controls for the retail shops.         09/1997   to   09/1999     Cost Accounting Manager    Company Name   Ôºç   City  ,   State      My job was to implement SAP software.  Starbuck's was going through their manufacturing
processes and creating a cost accounting system.  It was a fabulous job, I just found the
Seattle gray days too hard.         06/1989   to   09/1999     Cost Accounting Manager    Company Name   Ôºç   City  ,   State      I begin as a cost-accountant for  the Irish Spring portion of manufacturing at the  Kansas City,
Ksplant.  It was a time of change, automation of the manufacturing process, and upgrading
software to SAP.  This is where I fell in  love with accounting and helping the manufacturing
team understand how it worked for them or against them.  During my time at Colgate, I was
involved in the cost  of unions, strikes, complete downsizing of administrative roles, different
general managers of the facility, and working  with New York on monthly reports and annual
budgets.  Other projects included the creation of the Cost Accounting system and  processes
with the  CPA firm hired to  implement the software.  My counter-part and I flew up to NY
each week to work  on this and  then flew back each  Thursday to work on our regular jobs.  Once  SAP was  up and  running  for Colgate,  I was  transferred  to Hill's  Pet Nutrition  in
Topeka, KS  as  the Cost Accounting Manager to implement SAP.         02/1985   to   01/1989     Accounting Manager    Company Name   Ôºç   City  ,   State      Speaco Foods was a manufacturing facility (multi-state) that made vinegar, juices, hot  sauce and
mustard.  It was a family owned business that I worked at all my summers during high school
and college.  I worked in the manufacturing plants until I graduated college.  Once I graduated
college,  I worked in the accounting department.  I started in Accounts Payable, then
receivables and then inventory control.  My role in the accounting was  to implement new
software,  train others, and  get the inventory  and cost accounting systems up and running.  Before I left Speaco Foods, I became the Accounting Manager.          Education     1985     Bachelor of Science  :   Business Administration    University of the Ozarks   Ôºç   City  ,   State  ,   USA    Business Administration Affiliations
Main Street Rogers        Skills    Account reconciliations, accounting, accountant, Accounting Manager, accounts payable, accounts receivable, administrative, artist, Art, automation, Bank reconciliations, bookkeeping, bookkeeper, Budget analysis & preparation, budgets, Business Development, business plan, closing, Strong communication skills, Cost Accounting, CPA, Creative Problem Solving, fast, financial, financial reporting, General ledger accounting, inventory, inventory control, managerial, manufacturing process, manufacturing
processes, problem solving, processes, QuickBooks, retail, sales, SAP, Strategic planning, tax, time management, upgrading   "
ACCOUNTANT,"         ACCOUNTANT           Professional Summary    To obtain a challenging position in a professional and dynamic environment while utilizing my skills and experience to further my career in accounting.      Core Qualifications        Excel, Word, Access, and PowerPoint
*Knowledge of SAP system            Experience      Accountant    March 2001   to   Current     Company Name   Ôºç   City  ,   State      Document monthly close procedures and recommend and implement new processes as needed.  Govern inter-company and reinsurance recoverable accounts and perform analysis including cash settlement on a monthly basis.  Balance inter-company and reinsurance recoverable accounts before the close of the balance sheet.  Prepare Inter-company wire transfer requisitions for manager approval and subsequently complete the cash settlement forecast for the treasury department.  Validate cash settlements through the treasury report to ensure that all wires have been processed.  Communicate inter-company settlement status to senior management.  Prepare and post the accounts payable and paper settlement journal entries for the subsidiary companies that are 100 percent reinsured by the parent company.  Complete account reconciliation by the alert reporting deadlines.  Prepare a business summary analysis (BSA) for inter-company and reinsurance recoverable accounts on a quarterly basis and submit the BSA to the corporate accounting department.  Approved SAP account requests from multiple departments.          Accountant    April 1999   to   March 2001     Company Name   Ôºç   City  ,   State      Assisted in budgeting the annual expense plan and other accrual analysis for Allstate Motor Club.  Completed monthly close procedures including investment activities, bank reconciliation, income tax provisions, and analyzing accounts.  Analyzed and prepared monthly and year to date financial reports to determine liabilities, income statements, balance sheets, profit and loss, tax liability, and other financial activities.  Reviewed finance statements during month-end closing process and documented any month end close issues.          Staff Accountant/ Lease Administrator    June 1996   to   April 1999     Company Name   Ôºç   City  ,   State      Completed month-end close procedures and prepared and posted monthly journal entries.  Assisted with month and year-end closings included downloading and uploading information from the corporate system.  Prepared and analyzed monthly financial statements.  Analyzed the monthly sales and expense reports and processed accruals.  Managed the accounting function including general ledger and rent and lease documentation.  Analyzed and reconciled balance sheet accounts.  Reviewed and prepared real estate, sales-used, and personal property taxes.  Managed fixed assets including deferred and amortized account activities.  Audited accounts payable and 1099 reports and implemented necessary changes.          Assistant Claim Approver    July 1992   to   June 1996     Company Name   Ôºç   City  ,   State      Reviewed insurance claims to determine that insured and medical service providers submitted all pertinent information.  Reviewed insurance claims to determine whether they were covered under the appropriate insurance plan.  Evaluated medical charges and/or benefits for reasonableness.  Processed and approved insurance coverage such as PPO, Medicare, Medicaid, indemnity, and renal dialysis.  Adjustment insurance claims in the assigned territory.  Responded to inquiries from medical providers and members regarding the insurance claims to resolve issues in a professional and timely manner.  Prepared letters or memoranda when required.  Processed requests from primary care physicians for authorization of specialty referrals.          Proof Operator    September 1991   to   July 1992     Company Name   Ôºç   City  ,   State      Processed and balanced customer's deposits and withdrawals on a daily basis.  Prepared necessary adjustments to customer or teller transactions.          Billing Associate    September 1988   to   October 1990     Company Name   Ôºç   City  ,   State      Performed all industrial billing on a day-to-day basis.  Reviewed and maintained customer account records.  Managed customer inquiries concerning coverage changes, re-bills, renewal rates, and reinstatement procedures.  Reviewed customer credit analyses and contacted customers to collect unpaid balances.  Investigated claims for deductions, returns, and excessive freight charges.          Account Receivable Clerk    June 1984   to   September 1988     Company Name   Ôºç   City  ,   State      Receipted money received in the department in the form of checks, lockbox, credit memos, and deductions.  Prepared and reviewed customer invoices and adjusted any errors from previous invoices.  Prepared necessary adjustment credited invoices and write-offs for approval.  Analyzed and reconciled account balances on periodically.  Corrected weekly reports to ensure that subsystem total balances with the general ledger totals.  Assisted in preparing and entering payment vouchers.          Education      Master degree   :   Accounting      Gujarat University      India    Accounting        Computer Programming in COBOL language, Triton College in River Grove, IL
*
	1                  Skills    account reconciliation, accounting, accounts payable, accruals, accrual, balance sheet, Balance, balance sheets, bank reconciliation, benefits, billing, budgeting, COBOL, Computer Programming, corporate accounting, credit, dialysis, documentation, senior management, expense reports, finance, financial, financial reports, financial statements, fixed assets, general ledger, insurance, letters, Access, Excel, money, PowerPoint, Word, month-end closing, month end close, primary care, processes, profit and loss, real estate, reporting, sales, SAP, settlements, tax, taxes, treasury, year-end   "
ACCOUNTANT,"         ACCOUNTANT         Summary     Financial Accountant specializing in financial planning, reporting and analysis in both private and public sectors.Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes.       Highlights          Account reconciliation expert  General ledger accounting  working on SAP tool and HFM  Account payable Specialist  Auditing   Expert in customer relations  Flexible team player  Compliance testing knowledge              Accomplishments      Achieved cost reduction by eliminating redundant processes.  Operated computers programmed with accounting software to record, store, and analyze information.   Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations (A-133).   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.   Researched and resolved billing problems that had been previously missed.Reduced the open invoice cycle time from days developing new dispute reporting procedures.        Experience        Performs routine accounting activities such as maintenance of the general ledger, preparation of various accounting statements and financial reports and accounts payable or receivable functions.  Accounts Receivable experience with focus in Cash Application and/or Adjustments Process day to day AP; to include matching, reviewing for proper approvals and G/L coding, researching and entering invoices.  HFM reporting including balance sheet profit and loss statement etc.  Run weekly checks, match, mail and file copies.  Prepare weekly cash requirements report.  Work closely with other departments and outside vendors.  Maintain vendor files.  Assist with month-end account reconciliations and journal entries.  Cross train with A/R to process invoices and deposits Relies on experience and judgment to plan and accomplish goals.  May lead and direct the work of others.          Company Name     January 2016   to   January 2016     Accountant           Maintain of Cash book.  Maintenance and Finalization of Annual account Preparation of Bank Reconciliation Statement.  Billing And Realisation From Debtors Verification of Expenditure Bills and Traveling Bills.  Salary JV Verification.  Day to day office activity I hereby declare that all the facts mentioned above are true to the best of my knowledge.          Company Name     January 2016   to   January 2016     Consultant           Prepare journal entries and ensure reconciliation are complete.  Review general ledger to ensure proper accounting is in place Process pay application invoice and payment.  General ledger Reconcilation and adjusting entries.  Reconcilation bank account accurately and in a timely manner with attention to unusal items that remain outstanding at monthend.  Upload bank statement and Bank revaluation in SAP.  Preparing financial reports in HFM (balance sheet, profit and loss statement, GR 55, Cycle run) Reviewing Balance sheet and profit and loss statement.  Prepaid and accurual booking in monthed.  Monthend quaterend and year end reporting.  Intercompany reconciliation.  ACCOUNTS PAYABLE Vendor creation, edit and reconciliation Stock report preparion Invoice posting and verification in SAP tool.  Collect and maintain vendor W 9.  GR/IR  clearing Automatic payment run in SAP.  3 way matching.  Inventory control and expensing.  Ixos invoicing with payment.  Create purchase order.  Foreign currency Revaluation.  2)Working   as Process Developer (Novartis Canada GL and AP) from 23.          Company Name     March 2009   to   December 2012       Worked in several sub modules of Sap Financials: Accounts receivable, Accounts Payable, General Ledger, Banking.  Accounts Payable: Automated Payment Program (APP), Invoice Processing, IDOC, MIRO.  Vendor Master, Customer Master, General Ledger Master data.  Having good domain experience related to different functional module: Order 2 Cash (OTC), Procure 2 Pay (P2P), Buy 2 Pay (B2P) and Invoice 2 Pay (I2P).  Dash board maintenance, Client handling, Query resolution, Bank Reconciliation.          Education      MBA (Finance and IT)
*B.Com(Mgt Hons)
Technical Qualifications
*SAP FI  Module              Diploma  :   Computer Application    Computer Application        Personal Information    Date:          Yours Sincerely,
Place:          Smruti Rekha singh.      Additional Information      Date:          Yours Sincerely,
Place:          Smruti Rekha singh.        Skills    account reconciliations, accounting, accounts payable, Accounts Receivable, AP, Balance sheet, Bank Reconciliation, Banking, Billing, book, Com, Client, edit, Finance, Financials, financial reports, Preparing financial reports, focus, functional, General Ledger, GL, Inventory control, process invoices, Invoice Processing, invoicing, MBA, mail, office, Developer, profit and loss statement, coding, reporting, researching, SAP FI, SAP   "
ACCOUNTANT,"         ACCOUNTANT       Summary     Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.  Personable and responsible Cashier with 2 years in retail and customer service. Solid team player with upbeat, positive attitude.  Results-driven with proven ability to establish rapport with clients.       Highlights          Strong organizational skills  Active listening skills  Sharp problem solver  Energetic work attitude  Resourceful  Dedicated team player      Account management  Results-oriented  Self-directed  Time management  Strong problem solver  Strong interpersonal skills            Accomplishments       Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.    Quality Communication   Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.   Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records.   Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.   Sales   Consistently generated additional revenue through skilled sales techniques.   Product Sales   Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.   Market Research   Interviewed clients via market research surveys to identify product issues and customer needs.    Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.    Multi-tasking   Cashiered with two cash registers at once in tandem to maximize customer flow.   Database Maintenance   Assisted in the managing of the company database and verified, edited and modified members' information.        Experience     01/2014   to   06/2015     accountant    Company Name   -   City  ,   State     Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines.  Collaborated extensively with auditors during preliminary and year-end audit processes.  Tracked all capital spending against approved capital requests.  Aligned all financial activity with the regulations of the GAAP.  Thoroughly reviewed financial statements and tax audits to correct any discrepancies.  Managed cash stock and inventory balances accurately.  Maintained adequate cash supply in cash drawers in multiple checkout stations.  Processed and issued money orders for customers.        04/2013   to   11/2013     marketing and sales    Company Name   -   City  ,   State     Contributed to relevant conferences and events both off-line and online to increase brand awareness.  Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies.  Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.  Coordinated pre-show and post-show activities at trade shows.  Coordinated monthly and quarterly marketing and community events, such as aitel mobile money and online banking.  Presented on current promotions to the public at events and tradeshows.  Implemented and evolved high-impact strategies to target new business opportunities and new markets.  Successfully interacted with customers and retail buyers to expedite orders.        01/2012   to   01/2013     customer service    Company Name   -   City  ,   State     Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.  Prevented store losses using awareness, attention to detail and integrity.  Organized weekly sales reports for the sales department to track product success.  Attended local, regional and national trade shows for product development training as defined by territory needs.  Worked under strict deadlines and responded to service requests and emergency call-outs.  Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.  Successfully interacted with customers and retail buyers to expedite orders.  Assisted customers with store and product complaints.  Processed and issued money orders for customers.  Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.        01/2010   to   08/2011     administrative assistant    Company Name   -   City  ,   State       Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Maintained the front desk and reception area in a neat and organized fashion.  Served as central point of contact for all outside vendors needing to gain access to the building.  Planned meetings and prepared conference rooms.  Dispersed incoming mail to correct recipients throughout the office.  Supplied key cards and building access to employees and visitors.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Created weekly and monthly reports and presentations.  Managed the day-to-day calendar for the company's senior director.          Education     2013     Associate of Arts  :   international business    MAKERERE UNIVERSITY BUSINESS SCHOOL   -   City  ,   State  ,   uganda     Coursework in Business, Marketing and Communications         Affiliations     MAKERERE BUSINESS SCHOOL.       Skills     Professional and friendly  Careful and active listener.  Multi-tasking  Strong public speaker  Cash handling  Account management  creative.  Customer service.  Time management.  Telephone skills.    "
ACCOUNTANT,"         ACCOUNTANT           Summary    General accounting procedures ***Accounts Payables * Costing ** Billing & Accounts Receivables * Cash Management * Bank Reconciliation ***Payroll Management * Finalisation of accounts up to Balance Sheet * Accounting Reports Management * Knowledge of L/C Documentation * Admin & Secretarial Skills
Competencies
Proficient in data entry and management   * Ability to maintain a high level of accuracy in preparing and entering financial information * Ability to work fast and in an accurate manner * Good organizational and analytical skills * Ability to learn and adapt quickly to meet changing needs      Highlights        Sound knowledge of computer accounting programs such as, I-Travel Financials (ERP), MYOB, Tally, QuickBooks, 	Xpert, Leap Accounting and MS Office applications like Word, Excel, PowerPoint, Outlook and other Internet 	applications with very good typing speed.              Experience      Accountant    October 2012   to   October 2014     Company Name   Ôºç   City        A Destination Management Company based in Dubai) Job Description: Handled high volume of payments including internal and external.  Reviewed supplier invoices to ensure that all 	       the information appearing on them is accurate and complete and reconciled their statements after sorting queries.  Maintained listing of accounts payable.  Monitored accounts aging to ensure payments are up to date.  Performed day to day processing of payments by cheques, telegraphic transfers, online transfers, etc.  and 		      ensured that suppliers are paid within the established time limits in accordance with the company policy.  Overseen daily cash and petty cash transactions and tallying of cash every day.  Prepared month-end account reconciliations primarily bank, accrual and prepaid accounts and post entries.  Ensured the confidentiality and security of all financial files.  Other accounting/finance support as and when required by the management.          Accountant - Payables / Accounting Clerk    April 2011   to   October 2012     Company Name   Ôºç   City        A boutique law firm that specialises in the Corporate, Property and construction business sectors) Job Description: Accounts Payables - Reviewed invoices to ensure that all the information appearing on them is accurate and 	complete.  Verified that payable transactions comply with financial policies and procedures.  Processed transaction 	reports (aging, payment, etc.) after data entry.  Maintained listing of accounts payable.  Cash Receipts & Petty Cash Expenses - Managed and controlled cash receipts through proper tracking and ensured that the same is deposited into bank on a daily basis in order to avoid discrepancies.  Managed daily petty cash expenses and reconciled the physical cash and advances daily.  Bank Reconciliation - Monitored Bank transactions daily to avoid any irregularities and also to ease the bank 	reconciliation thus by keeping the book balance up-to-date.  Accounting Vouchers & Data Entry- Prepared and recorded various vouchers in MYOB software.  Month end closing and Financial Reports - Maintained Fixed Assets master and run monthly depreciation, 		passed closing entries and provided MIS reports (BRS, CFS, Ageing Reports, Commission Statement, etc.).  Finalisation of Accounts and Annual Audit - Assisted Finance Manager by preparing relevant B/S and P&L 	schedules as per 	auditor's requirements for the Finalization of Accounts and Annual Audit.  Secretarial - Provided secretarial & administrative support to the Finance Manager as and when required.          Junior Accountant    July 2008   to   April 2011     Company Name   Ôºç   City        A boutique TMT firm set up in the Middle East to cater exclusively for all legal needs of companies or individuals) Job Description: Handled day to day accounts related jobs including but not limited to:- Invoicing - Prepared and sent timely and accurate invoices to clients by email.  Recorded invoices in the Leap 		Accounting Software.  Kept track of Clients' Funds in a separate Trust Account.  Accounts Receivables - Monitored Receivables regularly and worked with clients and A/R team to increase speed 	of receivables and prevented interruption of service to clients that lead to an improvement in the financial 	performance of the company.  Managed receivables activities such as cash application, sending follow-up inquiries, negotiating with 		past due accounts.  Worked and resolved customer queries in relation with invoices by communicating with the 		concerned Fee Earners, participated in weekly credit control meeting with the Managing Partner.  Accounts Payables - Verified suppliers' invoices, reconciled statements and arranged timely and accurate	processing of payments in accordance with the company's payment strategy, and also arranged advance  	payments wherever necessary and kept track of it.  Statutory Payments - Arranged Funds in Advance from clients to pay the statutory payments related to 	Trademark/Patent/License Registration/Renewal before the deadline.  Payroll - Controlled and updated employee records and processed payroll.  Petty Cash - Managed daily cash expenses and verified and tallied physical cash balance.  Accounting Vouchers - Prepared, maintained various vouchers and recorded in Leap Accounting software.  Financial Reports - Assisted Finance Manager in preparing monthly financial reports.  Secretarial - Performed other secretarial duties related to the Accounting Department.          Accountant cum Secretary    August 2005   to   July 2008     Company Name   Ôºç   City        A General Trading company dealing in import and export of porcelain, melamine and stainless steel cookware, 	crockery & computers and computer peripherals) Job Description: Bookkeeping - Performed daily accounting activities and ensured financial transactions are captured in proper 	accounts in Tally Accounting software.  Analyzed and reviewed accounting provisions to ensure expenses are 	promptly regularized.  Maintained General Ledger, Trial Balance, P & L A/c and Balance Sheet.  Purchasing and clearance of shipments - Placed local and overseas purchase orders under supervision and 	coordinated clearance of Import Shipments and arranged payments through cheques, bank transfer, 	documentary collection, letters of credit, etc.  Costing: Ascertained various costs to calculate the sales price of the products.  Sales - Actively supported company sales team and coordinated sales details and ensured deliveries were carried 	out as agreed with customers.  Invoicing - Timely preparation and dispatch of invoices and monthly sales analysis as well as sales reports.  Cash Management - Managed cash receipts and petty cash expenses.  Letter of Credit - Assisted in opening of L/Cs, review and follow up on opened L/Cs.  Bank - Monitored bank transactions daily and performed bank reconciliation.  Finalisation of Accounts & Annual Audit - Provided monthly and annual Financial Reports to management and 	liaised 	with the Auditors.  Administration - Provided administrative and secretarial support in order to ensure the effective and efficient office 	operations.  Liaised with Banks, Insurance Agencies, Creditors and Customers as part of day to day operation.          Education      M.Com (Master of Commerce)        University of Kerala      India            B.Com (Bachelor of Commerce)        Mahatma Gandhi University   Ôºç     State  ,   India            Certifications    Personal Profile Nationality     :    Indian								******Driving License	         :    UAE  Visa Status	 :    Husband's Sponsorship					******Languages known       : 	English, Hindi, Malayalam Availability     :    Immediate      Skills    Accounting, Accounting Software, Accounts Payables, accounts payable, Accounts Receivables, accrual, administrative, administrative support, Trial Balance, balance, Balance Sheet, bank 	reconciliation, Bank Reconciliation, Bookkeeping, book, c, Driving License, Cash Management, closing, computer peripherals, Credit, Clients, Data Entry, email, English, ERP, Finance, Financials, Financial, Fixed Assets, Funds, General Ledger, Hindi, Insurance, Internet 	applications, Invoicing, Languages, law, legal, letters, Managing, Excel, MS Office applications, office, Outlook, PowerPoint, Word, MIS, MYOB, negotiating, Payroll, policies, Purchasing, QuickBooks, Sales, sales analysis, Secretarial, Sound, strategy, supervision, typing speed, Xpert   "
ACCOUNTANT,"         ACCOUNTANT           Summary     Creative, active with a prove ability to manage multiple tasks seeking a position whereby my personal & technical skills can be applied & developed. The ability to screen candidates to ensure of the qualifications. The ability of negotiating salaries and preparing job offers. Conducting appropriate investigation such as calling references and performing a background check. Conducting orientation sessions with new employees. Set KPIs and job description for each position. Ability to manage employers' benefits programs. Manage all types of leaves like annual, sick, maternity or casual leaves using very advanced systematic methods with full analysis. Preparing and performing the induction training to new employers. The ability of preparing periodic quizzes which used to evaluate product knowledge. Communicating job vacancies and preparing required assessment. Set performances drivers to be allied with organization goals. Excellent understanding & applying for Company Objectives, Strategy & Organization Culture. Excellent Skills in conflict resolving. Excellent Ability to Identify Personal Differences & Build tailored development Plan. Excellent Ability to train and guide groups of different backgrounds & Adapt different Cultures. Excellent Ability to identify relationship between different & unrelated aspects. Excellent Ability to Identify Potentials, Design & Conduct Development plan. Excellent Ability to lead low performers into the track. Excellent Ability to rewrite the rules & reach Exceptional Decisions. Ability to Set & Develop Business Quality Bench marks. Excellent Awareness & applying for Customers Handling Techniques. Ability to Assess Trade Zone Potentiality & Set Proper Sales Tactics. Excellent Ability to Identify Products & Services Advantages & train the team by the best-selling techniques. Excellent Ability to Identify Risk & eliminate Process gaps that may cause fraud cases. Auditory Understanding for Vodafone Application. Excellent Listening Skills. Excellent Reporting Skills. Excellent Presentation Skills. Goal Oriented Excellent Communication Skills Vocal & Mailing.        Highlights         Master of International Business Administration [MIBA] (Ongoing [ESLSCA])    Microsoft Office [Word, Excel, Access, Power point, Outlook].   Microsoft Visual Studio (Visual Basic 6.0, Visual Basic .Net)   Build & design web pages and desktop applications. Department: HR.             Experience      Accountant    November 2001   to   June 2004     Company Name          Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organizations; communicating with target audiences and managing customer relationships; sourcing advertising opportunities and placing adverts in the press - local, regional, national and specialist publications - or on the radio, depending on the organization and the campaign; managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs; Ability to classify customers based on geographic and cluster basis.  Writing and proofreading copy.  The ability to implement the forecasting based on the newest theories.  liaising with designers and printers; organizing photo shoots; arranging for the effective distribution of marketing materials; maintaining and updating customer databases; organizing and attending events such as conferences, seminars, receptions and exhibitions; sourcing and securing sponsorship; conducting market research such as customer questionnaires and focus groups; contributing to, and developing, marketing plans and strategies; Managing budgets.  Evaluating marketing campaigns.  Monitoring competitor activity.  Supporting the marketing manager and other colleagues.          Customer service representative    June 2004   to   November 2006     Company Name                Retail Supervisor    December 2006   to   September 2008       Back office Trainer for new hiring retailers till  Nov 2009 Operation Support to analysis retail stores' figures.  Set action plans for improvement.  Tracking warehouse stock.  Training & development dep.  Set evaluation system.  train new hiring staff on company policy, persuaders, product knowledge, applications, and Handling customers.  Join Vodafone retail academy team as certified trainer.  Cascade retail academy training material ( How to achieve sales target, How to Handle angry Customers, How to inspire your team, How to motivate low performance people, How to prepare sufficient forecasting, How to use mindset positively.  Assistant store manager  Prepare monthly and annually reports, finding new and professional ideas to achieve sales target.  Motivate staff members , Inspiring and supporting them to achieve their KPIs.  Set required action plans to determined improvement areas and evaluating progress.  Compare store KPIs sales target achievement, customer experience score (NPS) , Mystery Shopper score,  Number of people achievement , Number of complaints.          Education      Middle East Language School (MES)          Faculty of commerce, Alexandria University, Accounting Dept.        Master of International Business Administration        Vodafone Retail Academy MIBA ESLSCA                  Oxford Business School          GPA:   3 years at First Egypt ""Vodafone Partner"".    3 years at First Egypt ""Vodafone Partner"".        Certifications    COURSES & CERTIFICATIONS
Strategic Human Resource Management [HRM] (Oxford Business School)
Microsoft Certified Professional [MCP] (Microsoft)
Vodafone Best Retailer (Vodafone)      Personal Information    Possessing solid knowledge of business finance, training and development backed up with superior communication, computer & presentation skills. Have intensive experience in handling customer needs & complaints, keen to work both.
Date of Birth :    20 Sep -1978
Marital Status:    Married.
Military Status:   Exempted.      Skills    Visual Basic .Net, Accounting, photo, advertising, Arabic, budgets, business administration, conferences, databases, English, exhibitions, Fast, focus, forecasting, French, hiring, Human Resource, HR, International Business, Managing, marketing plans, market research, marketing, marketing materials, MBA, Access, Back office, Microsoft Certified Professional, MCP, Excel, Microsoft Office, Outlook, Power point, Word, networking, newsletters, organizing, posters, press, printers, progress, proofreading, publications, radio, Retail, sales, seminars, Strategic, Trainer, typing, Visual Basic 6.0, Microsoft Visual Studio, web pages, written      Additional Information      PERSONAL INFORMATION PERSONAL INFORMATION Possessing solid knowledge of business finance, training and development backed up with superior communication, computer & presentation skills. Have intensive experience in handling customer needs & complaints, keen to work both. Date of Birth :    20 Sep -1978 Marital Status:    Married. Military Status:   Exempted.      "
ACCOUNTANT,"         ACCOUNTANT       Summary    To obtain a challenging and rewarding accounting position that will permit the use of my skills,
knowledge and education to maximize my full potential while developing additional
knowledge and abilities      Highlights         SAP AS400 CAMS Microsoft Office Suite             Experience     01/2013   to   03/2014     Accountant    Company Name   Ôºç   City  ,   State      Approved and set up new capital jobs into JDE Entering all new assets into JDE and CAMS (upon completion of job) Keeping track of spending to ensure budget compliance Maintaining files for CIP and ensured proper documentation once job was completed.  2.  Finance Tag Working with admin managers to remain within budget relating to expenses Acting as a ""go-to"" person when questions and concerns arise Conducting monthly one-on-one meetings with admin managers and communicated any new policies that were to be implemented.  3.  Purchasing Cards Conducted monthly audits of VISA¬Æ purchasing cards Ensured compliance with established company policies Making use tax entries when necessary on outside purchases.  4.  Other Various Duties Entered monthly journal entries and accruals Reconciled assigned balance sheets and collect/document all balance sheets for LLC, Cargill Inc.  and GP Completed government reporting/compliance forms.         06/2012   to   12/2012     Campus Accountant    Company Name   Ôºç   City  ,   State      1.  Managing Student Accounts Processed various forms of students payments including self-payments, financial aid, military benefits and loans Monitoring the aged trial balance and sending out statements regarding past due accounts Working with students on managing their tuition balances and counseling regarding repayment options Charging correct tuition and other fees on student accounts and communicating with students about current balances on accounts.  2.  Inventory Control Ordering books, uniforms and tool kits for each new phase start Passing out all required material and maintaining accurate inventory using the just-in-time inventory method Requesting all instructor materials as needed Responsible with setting up new accounts and inventory for new automotive program.  3.  Accounts Payable Coding invoices received by the campus Processing all manual check requests Creating all purchase orders for any new orders.  4.  Various Other Accounting Duties Scheduling routine services Depositing monies in the company bank account Performing end of month duties.         12/2010   to   05/2012     Staff Accountant    Company Name   Ôºç   City  ,   State      Sales and Use Tax- KS, MO and OK Developed and implemented a new strategy in collecting/reporting monthly taxes Trained associates on new tax procedures Maintained responsibility for any necessary amended returns Worked closely with auditors during sales tax audits Monitored invoices and work orders to ensure proper codes are used Accrued tax liability for use tax Closed tax accounts for end of month/year.  2.  Fixed Assets Maintained responsibility for the rental side of the company including journal entries, inter-company transactions, depreciation, estimates, warranties and all related reconciliations Worked closely with the accountants of the other entities to ensure that inventory control is properly practiced and implemented Closed fixed asset account for end of month/year.         10/2008   to   11/2010     Senior Finance Associate    Company Name   Ôºç   City  ,   State      Invoice Processing Processed invoices for vendors as assigned Worked month statements from vendors Assisted with foreign vendors and helped monitor the changing currency rates Monitored checks that were outstanding and followed up with the proper vendor.  2.  Warranties and Returns Ensured that all warranties and returns were properly processed.  Including matching the costs of repairs compared to what was authorized with the company, making any adjusting entries and reconciling accounts.  3.  Assisted with new AP policy for payments Played an important role converting vendors to an ACH payment option in place of traditional paper checks Provided assistance to vendors who needed help navigating the new payment procedures Provided feedback to my supervisors and worked closely with them to make improvements to the new policy.         06/2006   to   09/2008     Staff Accountant    Company Name   Ôºç   City  ,   State      1.  Oversaw all aspects of accounting for 21 Beauty First retail salons Monitored inventory control procedures and tracked any material variances Worked with store associates during yearly audits and ensured accounts were reconciled Monitored open purchases orders and provided feedback on any known issues Trained new accounting assistants on the proper way to monitor their assigned stores Reconciled cost of goods at the end of each month Closed accounts for end of month/year.  2.  Bank Reconciliations Monitored deposits and verified to bank accounts Ensured credit cards balanced and processed any related fees Assisted in developing a new spreadsheet to track bank deposits Reconciled bank accounts for month/year end.  3.  Sales Tax Calculated sales tax for all markets and issued payment Monitored product that was used in the salon and accrued use tax as necessary Reconciled tax accounts for the accounting manager at the end of the month/year.          Education     1 2009     BBA  :   Accounting    Friends University   Ôºç   City  ,   State  ,   USA    GPA:   GPA: 3.5    Accounting GPA: 3.5              Business Administration    Baker University   Ôºç   City  ,   State  ,   USA    GPA:   GPA: 3.63    Business Administration GPA: 3.63        Skills    Accounting, Accounts Payable, accruals, AP, AS400, automotive, trial balance, balance sheets, Bank Reconciliations, benefits, budget, counseling, credit, documentation, Finance, financial, Fixed Assets, forms, government, instructor, inventory, inventory control, Inventory Control, JDE, Managing, materials, meetings, Microsoft Office Suite, policies, Coding, Purchasing, reconciling, repairs, reporting, retail, Sales, SAP, Scheduling, spreadsheet, strategy, Tax, taxes, year end   "
ACCOUNTANT,"         STAFF ACCOUNTANT       Summary     Skilled¬†Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes.¬†Additional ba ckground in payroll, employee management, hiring, training and benefits. Highly detail-oriented and organized.         Highlights          Financial statement analysis  Account reconciliation expert  General ledger accounting         Effective time management  Strong organizational skills  Flexible team player            Experience     08/2012   to   Current     Staff Accountant    Company Name   Ôºç   City  ,   State


 Process Receivables
     (donations) for¬†7 church locations with over 20,000 attendees and approx
     $45M annual revenue
 Process Retail Sales
     Revenue for multiple entities (Bookstore, Caf√©, Coffee Shop) at each
     location
 Provide monthly financial
     statements and budget analysis
 Monthly bank
     reconciliations
   Prepare monthly Use Tax
     returns
   General Ledger review
   Streamline Procedures and
     Write Procedure Manual
   Assist with Accounts
     Payable as needed


         08/2008   to   08/2012     Independent Accounting Consultant    Company Name   Ôºç   City  ,   State


Provide weekly, monthly, quarterly, and annual
accounting/full charge accounting services to different clients in multiple
industries (including but not limited to engineering, marketing, construction
contractors, subcontracting, commercial leasing companies, manufacturing,
retail)
Work with CPA to provide information for year-end
tax preparation

Provide set-up and ongoing consulting services
to users of QuickBooks, QuickBooks Pro, and Quicken

Assist clients in Worker's Compensation Audits
Assist clients in start-up of businesses

Assist clients with establishing employee
policies and writing company policies

Full knowledge of all Payroll functions; Sales
Tax Reporting; Financial Statement Preparation; Bank Statement Reconciliations

¬†

          02/2007   to   06/2010     Accounting Manager/Human Resources    Company Name   Ôºç   City  ,   State


 Report
     to CFO; Work directly with Directors of Marketing Agency
   Manage
     Accounts Receivable and perform monthly billing¬†   Verify all Accounts Payable transactions
   Process
     payroll using¬†online payroll processing services
 Manage
     new employee paperwork and benefits including health, dental, 401K, and flexible
     spending accounts, as well as all COBRA documentation
   Handle
     all accounting duties for 2 separate smaller commercial leasing companies


          05/2002   to   02/2007     Accounting and Human Resources Manager    Company Name   Ôºç   City  ,   State


 Report
     directly to President of 2 corporations and manage office of 2 separate
     corporations simultaneously.
   Manage
     all aspects of Accounting Department and produce all necessary financial
     statements.
   Process
     weekly payroll and payroll taxes as well as quarterly and annual payroll
     tax reports.
   Researched
     and implemented new industry specific software to improve overall
     performance of business.
   Researched,
     implemented, and maintain employee benefits program that includes 401K,
     Health and Dental Benefits
   Recruit
     new employees and manage all personnel files.
 Assist
     with employee performance evaluations and act as liaison between employees
     and supervisors.
   Perform
     any other duties as needed including sales, international business
     development, purchasing, inventory, and customer service


¬†

           Education          Bachelor of Science  :   Business Management    Arizona State University   Ôºç   City  ,   State  ,   USA            Skills

Microsoft Office (Word, Excel, Power Point, Outlook)

Abila MIP Fund Accounting Software

  QuickBooks, QuickBooks Pro, Quicken

ADP, Paychex, Payroll Experts, QuickBooks Payroll Systems

    "
ACCOUNTANT,"         ACCOUNTANT I       Summary     A business management graduate with significant experience in disability services, human resources and finance department; seeking to apply my abilities to position in a human resource department. Proven ability to deal with multiple tasks efficiently and maintain organization.       Highlights          Extensive customer service skills  Able to retain the confidentiality of paperwork and information  Flexible team player and quick learner, interested in new technologies  Able to meet deadlines and handle stressful situations in a professional manner  Microsoft Office:  Word, Excel, Access and Outlook  Knowledge of State accounting system[MMARS system], People Soft, System 7 and client tracking system  Excellent Communicator: Written and Verbal  Office Experience- Ability to create reports, analyze data and manipulate data              Accomplishments     Created a Pivot table for contracts department to utilize for renewal of contracts. Received an opportunity to grow as an employee after my internship.       Work History              Experience      Accountant I   12/2010   to   Current     Company Name   City  ,   State       Provide Administrative support to the Finance Unit and maintain orderly filing system for various departmental units Oversee and maintain the proper and appropriate systems for storing financial records and documents utilized by finance unit Assist Contracts and Accounts Payable department with clerical duties such as faxing, filing, copying and scanning and assisting with the creation and editing of documents, spreadsheets or PowerPoint presentations.  Process travel reimbursements, incoming payment vouchers and financial documents in a timely and efficient manner Assist with payroll projections made for  pay periods and end of the fiscal year Analyze financial reports for trends in major programs and to determine their effects on spending, and prepare financial projections accordingly Monitor internal budget for compliance with MMARS system Create quarterly report for agency Chief Financial Officer on time usage Prepare purchase orders and payment vouchers for processing Compile reports for the Senior Financial Analyst in an accurate manner Maintain organized and categorized Excel spreadsheet for auditing purposes Provide support for contracts department with entering data to internal database, mail merging of contract information, create MMARS contracts signoff sheets, and update contract's new fiscal year information.  Confer with agency personnel and outside agencies via e-mail or telephone to resolve finance discrepancies in a timely manner.          Intern   05/2010   to   11/2010     Company Name   City  ,   State       Assisted the Human Resources department Assisted the HR Liaison with collecting various forms (EPRS, GIC, retirement, among others), couriering important documents to various state agencies, and helping create and fill out any necessary forms Maintained strictly confidential information and file HR Documents Performed clerical duties for various units within the agency Entered weekly time sheet information for staff in various units Supervised other high school interns on various duties and projects Obtained proper signatory authorization from managers to process documents Assisted in organizing and running MCB's Summer Internship Opening and Closing Ceremonies: making name tags and certificates, attending planning meetings, working at sign-in tables, and providing sighted guide to consumers and other event attendees who are visually impaired.  Organized and prepared marketing materials for various conferences, meetings and events Translated information into Spanish for staff and clients related to various projects Coordinate and prepare marketing materials for various conferences, meetings and events Provided safe transportation services to MCB staff to various consumer appointments.          Security Officer   11/2008   to   06/2010     Company Name   City  ,   State       Prepared written reports for complaints and incidents that occurred during an event.  Provided Customer service.  Ensured the safety of fans and the TD Garden property.  Provided and assisted customers with location of their seating area.          Education      Bachelor of Science  :   Business Management Accounting, Psychology   May 16, 2015       Bridgewater State University   City  ,   State        Business Management   Minor in Psychology,  Accounting & Finance            Languages    Bilingual: English and Spanish      Additional Information      Activities: Undergraduate Research Symposium Panel        Skills     accounting system, Accounts Payable, Administrative support, agency, auditing, budget, clerical, Closing, conferences, Contracts, copying, client, clients, Customer service, customer service skills, database, editing, e-mail, English, faxing, filing, Finance, Financial, Financial Analyst, financial reports, forms, Human Resources, marketing materials, meetings, Access, Excel, mail, Microsoft Office, Outlook, PowerPoint presentations, Word, Communicator, organizing, payroll, People Soft, personnel, quick learner, safety, scanning, Spanish, spreadsheets, spreadsheet, tables, team player, telephone, transportation, Written    "
ACCOUNTANT,"         SENIOR ACCOUNTANT       Summary    8+ years of accomplished experience in the field of accounting Team and organizational training from a major global public corporation Exceptionally fast, efficient and organized Knowledge of all accounting functions: GL, PL, and BS - budgets, forecasting, variance analysis, trend analysis, financial reporting, reconciliations, work papers, journal entries, accruals, AP, AR Experience in GAAP and Statutory accounting and monthly and year-end closing processes       Highlights        Oracle Financial, PeopleSoft, Microsoft Dynamics Nav, Microsoft Office Suite, Outlook, Lotus Notes              Experience      Senior Accountant   06/2015   to   Current     Company Name   City  ,   State       Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.  Process, prepare and maintain reporting related to Inventory, and all associated recurring and/or ad hoc journal entries, account analysis, financial reporting, account reconciliation and system interface analysis, (COGS, Rebates, Adjustments, Other Revenues) in accordance with established general accounting policies and procedures Summarize vendor contracts and/or annual contract amendments to extract financial pertinent information to determine rebate configuration for monthly/quarterly invoicing Create, review revenue loaders, rebate, billing invoices and track the payment status Prepare communications such as memos, presentation charts, and process documentation, and coordinate with other departments with assembling information for reporting results Maintain Sox controls and departmental documentation Train new staff and review the work of less experienced staff Cross training with other team members in other accounting functions.          Accountant II   09/2013   to   05/2014     Company Name   City  ,   State       Completed assigned reconciliations accurately, completely and in the time frame required by corporate policies Prepared and ensured accuracy and integrity of accounting and transactional records to ensure proper financial reporting Worked with internal Financial Reporting personnel to support timely and accurate completion of monthly, quarterly and annual internal and external reporting Processed and maintained assigned ad hoc or recurring journal entries in a timely and accurate manner Ensured that interfaces between ancillary systems and the general ledger are processed timely and accurately so that the affected assigned general ledger accounts are complete, accurate and properly classified Independently reviewed revenue and expense accounts for accuracy; determined proper accruals Nicole Morgan Resume 	     			Page 2 of 2 Independently provided prompt, courteous and professional customer service to internal and external users of information provided by the Accounting department Worked with external audit firm to support timely completion of audits or compliance reporting Assisted other departments with compiling information and reporting results and variances.          Accountant II   12/2008   to   01/2013     Company Name   City  ,   State       Assisted in the month/year end close and preparation of associated journal entries Performed detailed analysis of the general ledger in conjunction with the month end close Responsible for the preparation of foreign branch balance sheets, income statements, and fixed assets schedules and reconciliations Verified and analyzed monthly and quarterly underwriting activity as reported by foreign branches, subsidiaries and affiliates, Pools and Syndicates Recognized and investigated unusual results utilizing all available resources and effectively communicated findings to management Analyzed and recorded foreign branch results on home office books, interacting with other areas, to ensure the accuracy of journal entries Reconciled ledger balances resulting from underwriting activity, account settlements, and profit and loss on foreign exchange and between sub-ledger and general ledger to insure accurate figures before monthly sub-ledger close Cash settlements through wire transfers, electronic receipts, check deposits, ach payments, and check requests.          Associate   10/2006   to   06/2008     Company Name   City  ,   State       Developed, coordinated and planned expense budgets, forecasts, headcount monitoring and tracking and consolidated and analyzed trends of the expenses for Compensation and Planning within Agency Division successfully ended the year within +/- 2% variance to forecast.  Prepared, updated and monitored monthly Financial Analysis Summaries and budget templates for the monthly financial management presentations including actual and projected results.  Coordinated with section managers to prepare budget uploads and monthly Budget versus Actual meetings.  Prepared recurring and ad-hoc journal entries and provided ad hoc analysis reporting to management as needed, such as identifying spending trends, analyzing variances, or for other purposes as requested.          Education      Masters of Science  :   Accounting    KEAN UNIVERSITY     State       Accounting        Bachelor of Science  :   Management Science        Management Science        Skills    account reconciliation, Accounting, general accounting, accruals, ad, Agency, balance sheets, billing, budgets, Budget, charts, compliance reporting, contracts, customer service, documentation, financial, Financial Analysis, financial management, financial reports, Financial Reporting, financial statements, fixed assets, foreign exchange, frame, general ledger, general ledger accounts, home office, Inventory, invoicing, ledger, Lotus Notes, meetings, Microsoft Dynamics, Microsoft Office Suite, Outlook, month end close, Oracle Financial, PeopleSoft, personnel, policies, presentations, profit and loss, reporting, settlements, underwriting   "
ACCOUNTANT,"         BILLING ACCOUNTANT       Summary     Detail-oriented billing professional with 11+ years experience applying exceptional customer service and resolving complex billing issues.       Highlights          Self-starter  Problem resolution  Deadline-oriented  Microsoft Office      Spreadsheet development  Employee training and development            Accomplishments      Research ¬†   Investigated and analyzed client complaints to identify and resolve issues.    Multitasking ¬†   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.    Customer Service ¬†   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.    Administration ¬†   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.    Reporting ¬†   Maintained status reports to provide management with updated information for client projects.    Training ¬†   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.    Customer Service ¬†   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.    Data Organization ¬†   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.         Experience     01/2011   to   01/2012     Billing Accountant    Company Name   Ôºç   City  ,   State     Cross-trained and provided back-up for other customer service representatives when needed.  Computed accurate sales prices for purchase transactions.  Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.  Ranked as most effective billing representative in the department out of 18 representatives.  Prepared a broad range of customized invoices to individuals and commercial accounts.  Expressed appreciation and educate customers on the products and services available.  Managed quality communication, customer support and product representation for each client.  Worked under strict deadlines.  Promptly responded to general inquiries from members, staff, and customers via mail, e-mail and fax.  Guaranteed positive customer experiences and resolved all customer complaints.         01/2009   to   01/2011     Billing Representative    Company Name   Ôºç   City  ,   State      Coordinate and complete administrative functions to facilitate and maintain accurate billing for customers.  Perform task associated with processing of all non-standard/standard billing request.  Maintenance contract, consolidations and revisions to supporting documents.  Process all non-standard/standard billing request which include hardware billing, web submittal, E-software shipments, process credit cards payment, direct shipment, proformas, consolidated billings and billing due list.  Perform non-revenue billings as well as credit adjustments, contracts and other billing requests as required.  Maintain files of generated billing documents.  Resolution of incorrect information to correctly bill a customer.  Assist manager with administrative functions when necessary.         01/2000   to   01/2007     Billing Specialist    Company Name   Ôºç   City  ,   State      Works a number of detailed revenue based reports and ensures the accuracy of invoicing.  Maintains current business records received and responds to customers inquires, as well as sales and services.  Research and resolving billing discrepancies.  Responsible for handling monthly client billing and invoicing.  Interfaces on the phone with customers, internal sales and service employees in resolving billing discrepancies.  Interfaces with credit representatives to correct errors identified through the collection process.  Occasional collection calls Process manual invoices.  Establishes customer contracts in billing systems.  Support multiple contract types and manage complex billing rate agreements.  Organize invoices by billing type and maintain documentation to facilitate audits.  Assist manager(s) in problem solving.  Invoiced projects, periodic maintenance agreement, and transactional data consistent with contracts and/or purchase orders.         01/1999   to   01/2000     Billing Administrator    Company Name   Ôºç   City  ,   State      Consistently billed customers in a timely manner.  Process manual invoice.  Maintain high level on internal and external customer satisfaction while achieving business objectives.  Provide administrative support in the areas of revenue generation and accounts receivables.  Work effectively with the credit, marketing and procurement department, executive management, and sales personnel to ensure best possible account service.  Validates purchase orders for accuracy.  Occasional collection calls.          Education          Bachelor degree  :   Business Administration          Belize America    Business Administration          Additional Information      AWARDS
*Recipient of achievement award for exceeding target.
*Received special thanks and recognition certificate for participation on team that exceeds objectives.        Skills    Account management, accounts receivables, administrative functions, administrative support, billing, billings, billing systems, clarify, hardware, consolidations, contracts, credit, client, customer satisfaction, executive management, Filing, invoicing, marketing, Works, organizational skills, personnel, problem solving, Processes, procurement, Maintain files, maintain documentation, Research, sales, phone, type   "
ACCOUNTANT,"         CORPORATE ACCOUNTANT         Summary     I am a highly motivated, hardworking College Graduate with hands on experiences in daily accounting practices looking to obtain a position with a company where I can utilize my analytical abilities and professional skills acquired through academic preparation and work experience. I am an accounting professional recognized for my self-starting abilities and skilled in regulatory reporting,accounting operations and tax accounting. I am matriculate, results-oriented and solution-focused individual with great motivational and leadership qualities that work extremely well under pressure in a team setting as well as on my own. Areas of personal strengths include but are not limited to:       Highlights          Organizational Skills  Communication Skills  Time Mgmt. Skills  Great Motivator  Analytical Abilities  Reliable  Delegation of Duties  Multitasking Abilities  Work Ethics  Problem Solver  Prioritizing Ability  Self Starter  Punctual  SAP   Microsoft Great Plains  QuickBooks  Microsoft Outlook Familiarity  Microsoft Access Knowledge      Analytical reasoning  Financial statement analysis  Strength in regulatory reporting  Compliance testing knowledge  Understands foreign tax reporting  Budget forecasting expertise  Account reconciliation expert  Complex problem solving  Strong organizational skills  SEC and call reporting proficiency  General ledger accounting  Superior research skills  Flexible team player  Advanced computer proficiency   In depth familiarity with Microsoft Excel  Microsoft Word Proficiency  Microsoft Power Point   Microsoft Publisher Knowledge            Experience      Company Name    City  ,   State    Corporate Accountant    04/2013         Prepare accurate and timely financial statements and supporting financial information.   Prepare daily journal entries and general ledger account reconciliations.   Prepare and analyze monthly/quarterly/annual financial statements and management reports accurately and in a timely manner.   Record and maintain fixed asset purchases and applicable depreciation and amortization schedules.   Prepare variance analysis to budget and forecast. Support in compilation of annual and periodic budget information.   Prepare and maintain in good standings and according to GAAP standards various marketing schedules in various currencies.  Review, code and process employee expense report in multiple countries and currencies.   Assist in meeting Tax Compliance including, Annual Corporate Tax Filings and Regulatory Local and International Certifications.   Prepare and reconcile monthly Goods and Services entries.   Reconcile all corporate banking transactions.   Complete monthly cash flow analysis.   Perform daily routines and month end procedures.   Respond to various queries and requests from external/internal auditors.   Ensure GAAP are being applied appropriately.   Prepare timely and accurate Net Assets Values, yields, distributions, and other fund accounting outputs for subsequent review.   Prepare intercompany netting (off-set warrants) for the affiliate companies.   Record accurately, and in accordance of the department policies and procedures, such accounting records as securities positions, corporate actions related, and journal entries.   Reconcile various accounts, or review reconciliations prepared by others, and promptly researching and correct any variances.   Identify exceptions and problems affecting accounting records and prices, efficiently communicating same to management, and actively assisting in their proper resolutions.   Assist, as assigned, in preparing audit schedules, compliance reports, N-SARs, tax returns, financial statements, or other reports. Write detailed reports periodically to management on company activities and other related issues.   Research, as assigned, certain assets in fund portfolios for the purpose of ensuring proper accounting treatment (such as the nature of the distributions, original issue discounts, and international valuations) and compliance with SEC, tax, and prospectus restrictions and limitations.   Institutional accountings processes also include preparing, reconciling, and distributing entity reports to/from marketing, separate custodians and investment management.           Company Name    City  ,   State    Accountant   05/2011         Responsible for the preparation of financial statements for owners review, company partners and investors, as well as outside auditors.  Perform monthly analysis of general ledger account activity;record journal entries and accruals, calculate variances to forecast future trends in the market; perform reconciliation of various accounts, fixed asset administration and depreciation expense allocation; record various employee benefit accounting.    Supervision of accounts payable process and accounts receivable billing process, Payroll input and reviews to outside payroll vendor.   Provide tax compliance support as needed for various government and state reporting agencies - CAT and Sales and Use Tax.   Maintenance of various spreadsheets to support financial transactions and analysis and verification of various business related expenses.   Bank and credit cards reconciliations and various treasury functions, including bank liaison and cash flow management between various bank accounts.   Employee reimbursements and allocations.   Assist in preparation of audit papers for year end audits with outside auditors. Participate in the annual budget preparation for the Company and interim forecasting.   Respond to internal employee and external customer requests as appropriate.   Assist in executing company policies and compliance procedures.   Other accounting duties or supervision of duties as assigned.          Company Name    City  ,   State    Senior Accountant   07/2012   to   04/2013       Record daily field reports and timesheets data, and compare job cost budget to actuals.  Prepare quotes, proposals, estimates and comparisons of cost due to material differences, prepare monthly billings based on percentage completed, invoice preparation, post payments, prepare, submit time and material invoices, make billing, collection calls, manage accounts receivable aging - track billings, report projected weekly cash receipts, report status on overdue accounts - track and replenish inventory, obtain management signatures on progress, lien wavers and submit them to customers, resolve account discrepancies, prepare bank deposits, manage retention billing and follow-up.  Process invoices for payment - match invoices to POs and packing slips, research, reconcile information to resolve variances, enter approved payables, prepare, run and match checks, sort and file paid invoices, reconcile purchase card transactions and reimbursements on expense reports, manage reimbursements and pay in accordance to the company's policies, prepare manual checks as needed, monitor and reconcile monthly statements, maintain vendor records, prepare and process tax payments, make 401(k), insurance and various employee benefit deposits online on a weekly basis.   Process weekly payroll for both office and field employees, including payroll data gathering, verification and input based on time sheets, daily field reports, GPS trackers, payroll deduction authorizations, field travel authorizations, related records; manage garnishment deductions and payments; ensure payment of prevailing wage rates; maintain records, debit pay for miscellaneous payments and expenses; review computed wages; make corrections and ensure accuracy of payroll; prepare and issue checks; make direct deposits; upload SafePay files to the bank; report payroll to contractors as required per individual contracts; record changes affecting net wages like exemptions, insurance coverage, 401(k), and loan payments for individual employees to update master records.  Make miscellaneous accounting software entries; input adjusting journal entries; prepare monthly sales tax and deposit reports; record, track, reconcile material inventories; prepare month end and assist in year end closing process as needed; assist with special projects, analyze accounts receivable as needed and provide support for ongoing operations as requested.          Company Name    City  ,   State    Accounts Payable Controller   08/2010   to   07/2012       Responsible for overseeing the accounts payable department and ultimately responsible for the efficiency, accuracy and payment off all companies' invoices in a timely fashion and in according to company policies.   Main duties were but not limited to ensuring the smooth running of the Accounts Payable department, obtainment of approvals, transaction coding and recording in accounting system, various payments processing through checks, EFTs and/or wires.   Various accounts reconciliations and monitoring of those on monthly basis, ensure that Accounts Payable team members are replying to all queries in a timely manner and that all queries are resolved correctly and efficiently, weekly performance of detailed analysis on accounts by vendors, entities and types of payment, performance of the month end closing process and reconciliation on the ledgers.   In the course of daily operations the maintenance of excellent working relationship with external suppliers, contractors, store managers, regional managers and board directors.   Provide day to day support to various departments such as General Ledger, Taxation, Compliance, Legal and Regulatory Department.   Prepare yearly reports for senior management's review, motivate and lead the team, innovate and develop processes and efficiencies for the education of newer team members as well as for the guidance of longer term team members, performance management of staff and monthly and yearly appraisals.           Education      MBA  :  Masters of Business Administration      Ashworth College  ,   City  ,   State  ,   US          Summa Cum Laude  ¬†         Bachelor of Science  :  Business Management      Penn Foster College  ,   City  ,   State  ,   US        Summa Cum Laude         Listed on The Dean's List of Top 20 Highest Scored Students of All Times          Associate of Science  :  Accounting      Penn Foster College  ,   City  ,   State  ,   US            Accomplishments       Accounting Skills ¬†   Operated computers programmed with accounting software to record, store, and analyze information.   Formally recognized for excellence achieved in financial analysis, budgeting and forecasting.   General Ledger Skills   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.     Accounting Reviews ¬†   Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns, FAS 109 provisions, and quarterly estimates prepared by associates.   ¬†       Skills     Account Management, Account Reconciliations, Account Analysis, Accruals, Audit, Billing, Budgeting, Budget Preparation, Cash Flows, Monthly Closings, Invoice Coding, Contract Execution, Corporate Tax Processing, Cost Reporting, Daily Accounting,  Expense Report Review and Coding, Financial Statements Preparation, Fixed Asset, Forecasting, Fund Accounting, GAAP intimate familiarity, General Ledger Accounting, Income Tax Preparation, Inventory, Invoicing, Cost Reporting, Journal Entries, Liaise between Departments,  Monthly Sales Analysis, Payables Recognition, Payments Processing, Payroll Processing and Allocation, Performance Management, Point of Sale Analysis, Post Payments, Process Invoices, Revenue Recognition and Recording, Sales Recognition and Recording, Sales Tax Calculation and Filing, Tax Compliance, Tax Returns, Variance Analysis    "
ACCOUNTANT,"         LEAD ACCOUNTANT             Highlights          QuickBooks, Peachtree, In-house Accounting Systems and Financial Reporting, MAS 90, FAR, WAWF, Great Plains, Integration Manager, FRx reporting.  Hyperion Workspace, Planning, Enterprise, Essbase, Schedules and Reports, Crystal Reports, MS Office with strong Excel skill  Financial Accounting  Database Management  Budget Administration  Performance Reporting  Tax Preparation and Compliance  Forecasting/Trend Analysis  Strategic Planning  Cash-Flow Analysis  Variance Analysis  Sarbanes-Oxley Research and Compliance                Experience      Lead Accountant    November 2011   to   Current     Company Name   Ôºç   City  ,   State      Experience in various areas including, but not limited to: operating budgets, financial analysis/planning, financial statements and reporting, accounting policies and procedure, cash flow, taxes, auditing, and business process improvements.  Manage various areas in financial accounting, budgeting and financial analysis.  Execute qualitative and quantitative analysis techniques to minimize risks and liabilities.  Develop and implement system processes to achieve financial discipline and improve the overall efficiency of the organization.  Provide strong analytical skills, good relationship management and negotiation skills in liaising with various large corporate entities, financial institutions and various regulatory authorities.  Monitor and manage daily processes for multiple complex revenues streams.  Review contracts for new pricing schedules while researching and implementing new accounts into the accounting systems.  Provide subject matter expertise in analyzing revenue trends and apply corrective measures to risk findings.  Maintain ongoing communication with key stakeholders to include accounts, operations managers and new markets support teams for emerging accounting issues and recommend corrective actions.  Test internal controls for compliance in preventing fraud and improving accounting processes while meeting full compliance with GAAP, Federal and State law.  Stay abreast of relevant new market events and new product in the pipeline.  Track daily activity of the firm's new contracts and provide recommendations on financial related issues.  Maintain the accuracy and completeness of all deferred revenues and enforce timely revenue recognition.  Lead and develop methods and implement revenue test models for complex billing structures.  Perform trends analysis on revenues using quantitative methodology and forecast future contingencies.  Maintain the new revenue backlog inventories and periodically testing for appropriateness against new pricing conditions as well as accounting policy determinations.  Identify risky accounts in default and communicate to account managers for corrective actions.  Prepare various ad hoc reports upon request by senior management requiring knowledge of general ledger and supporting sub-ledger details.  Lead, support, and assist the external financial audit process.  Prepare and maintain various incentive payment schedules for the prescriber program.  Lead and support the billing automation effort while streamlining the monthly billing process for more prompt, accurate and timely billing of our customers.  Improve cash flows by meeting targeted projections.          Senior Accountant    September 2006   to   October 2011     Company Name   Ôºç   City  ,   State      Compiled and analyzed financial data used in the preparation of corporate financial statements.  Provided support to business operations through analysis of key performance indicators and trends.  Maintained and supervised the various systems of internal controls over financial reporting while assessing and remediating deficiencies discovered through periodic testing making easier to reconcile accounts.  Collaborated, compiled, and prepared budgets and forecast operational activities.  Maintained general ledger and sub ledger accounts by posting and documenting financial journal entries.  Managed and maintained corporate closing schedules for periodic financial reporting.  Monitored and maintained fixed assets and depreciation schedules on ongoing basis.  Filed property taxes with county and ensured compliance of corporate sales taxes with Federal and State.  Lead team in the preparation and coordination of the financial audit process.  Reconciled bank statements and procured recommendations for all bank irregularities issues with key stake holders.          Staff Accountant    March 2006   to   August 2006     Company Name   Ôºç   City  ,   State      Performed monthly closing cycle, responsible for preparing, analyzing, reconciling and correcting financial statements and management reports for the homebuilding divisions.  Acted as the primary contact for operations' personnel for any accounting-related matters.  Maintained the company's systems of internal controls over financial reporting.  Posted financial statement entries; including reconciling and documented P & L re-classification entries.  Verified preliminary sales report and composed final corporate reporting.  Reviewed and reconciled inventory status and posted reconciling entries.  Prepared and corrected preliminary escrow analysis, including extensive analysis of escrow account allocation entries.  Performed analysis of direct profits.  Reviewed and created roll forward reports of builder's reserve runs summary.  Reconciled builder proceeds with mortgage proceeds.  Researched accounting procedures, policy and statures, including Sarbanes-Oxley, SEC compliance, IRS, state and local tax laws.          Education      BS   :   Accounting Business Administration  ,   2005    University of Maryland University College   Ôºç   City  ,   State      Accounting Business Administration        CPA Candidate                Skills    accounting, Accounting Systems, ad, analytical skills, auditing, automation, billing, budgeting, budgets, Budget, business operations, business process, Cash-Flow, cash flow, closing, contracts, CPA, Crystal Reports, Database Management, Essbase, senior management, financial, Financial Accounting, financial analysis, financial analysis/planning, Financial Reporting, financial statements, fixed assets, Forecasting, general ledger, Great Plains, Hyperion, inventory, ledger, law, market, MAS 90, Excel, MS Office, negotiation, Enterprise, Peachtree, personnel, policies, pricing, processes, quantitative analysis, QuickBooks, reconciling, relationship management, reporting, researching, Research, sales, Sarbanes-Oxley, Strategic Planning, Tax Preparation, tax, taxes, Trend   "
ACCOUNTANT,"         ACCOUNTANT HELPER           Summary    Seeking a position as an accountant, utilizing knowledge of general accounting procedures in order to assist the office with its periodic accounting processes.      Highlights         Microsoft Office (Excel, Word, PowerPoint)   Advanced problem solving abilities  Critical thinking  Decisive  Excellent mathematical skills  Budgeting              Accomplishments      Payroll Assistance ¬†   Assisted with payroll preparation and entered data into cumulative payroll document.      Research ¬†   Investigated and analyzed client complaints to identify and resolve issues.    Scheduling ¬†   Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.         Experience      Accountant helper    May 2014   to   July 2014     Company Name   Ôºç   City  ,   State      Assisted the Accounting Clerk in accounting tasks: entered A/P and A/R, processed payments, organized client billing folders, procedure documentation.  Performed general office duties: filing, scanning, mail processing and data entry.  Assisted Accounting Manager with different assignments.  Reconciled bank statements and ledger accounts.  Assisted with daily cash balancing.  Major Strengths: Good knowledge of coordinating, monitoring and participating in monthly accounting procedures.  Strong know-how of organizing the preparation of periodic financial reports.  In-depth knowledge of preparing reconciliation of outstanding payments.  Knowledge of liabilities and payment obligation.  Verified and logged in deadlines for responding to daily inquiries.  Organized files, developed spreadsheets, faxed reports and scanned documents.  Dispersed incoming mail to correct recipients throughout the office.  Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.          Laboratory Technician III    September 2012   to   Current     Company Name   Ôºç   City  ,   State      Receive and prepare laboratory samples for analysis, following proper protocols to ensure that they will be stored, prepared, and disposed of efficiently and effectively.  Record data pertaining to experimentation, research, or animal care.  Measure or weigh ingredients used in testing or for purposes such as animal feed and waste.  Operate laboratory equipment such as spectrometers, nitrogen determination apparatus, air samplers, centrifuges, and potential hydrogen (pH) meters to perform tests.  Adjust testing equipment, and prepare culture media, following standard procedures.  Maintain or repair agricultural facilities, equipment, or tools to ensure operational readiness, safety, and cleanliness.  Prepare or present agricultural demonstrations.  Respond to inquiries and requests from the public that do not require specialized scientific knowledge or expertise.  Supervise student workers and train new technicians.          Laboratory Technician II    July 2007   to   September 2012     Company Name   Ôºç   City  ,   State      Receive and prepare laboratory samples for analysis, following proper protocols to ensure that they will be stored, prepared, and disposed of efficiently and effectively.  Prepare samples to be analyzed on the ICP.  Analyze samples via AS-3000 PH Dual analyzer.  Maintain or repair agricultural facilities, equipment, or tools to ensure operational readiness, safety, and cleanliness.  Prepare laboratory reagents for analytical purposes.  Service walk-in customers.  Prepare or present agricultural demonstrations.  Additional skills and capabilities: Operate effectively within an agricultural laboratory setting.  Willing participant in environmentally sustainable work practices.  Thoroughly perform standard calibrations.  Excellent communication and collaboration skills.  Efficient and precise when recording and presenting data.  Proficient in the use laboratory application software and instruments.  Strong contributor to the achievement of quality objectives.          Education      Bachelor of Arts   :   Accounting  ,   5 2014    Ashford University   Ôºç   City  ,   State  ,   USA     Advanced coursework in Business Administration  Coursework in Business Administration  Coursework in Advanced Financial Accounting  Contract Law coursework  Minor in Business Administration  Coursework in Human Resource Management and Business Administration  Income Tax Reporting course  Specialized Industry GAAP course  Coursework in International Finance, Statistics and Microeconomics  Coursework in Accounting and Finance  Communications and Marketing coursework          Skills     Proficient in Microsoft Office (Excel, Word, PowerPoint)   Excellent mathematical skills  Capable of analyzing trends and variances  Excellent communication and organizational skills  Able to work in a high volume environment  Physically dexterous  Strong interpersonal, communication and multi-tasking skills  Operate effectively within an agricultural laboratory setting.  Willing participant in environmentally sustainable work practices.  Thoroughly perform standard calibrations.  Excellent communication and collaboration skills.  Efficient and precise when recording and presenting data.  Proficient in the use laboratory application software and instruments.  Strong contributor to the achievement of quality objectives     "
ACCOUNTANT,"         ACCOUNTANT III       Summary     Energetic mother of 4 with 10+ years experience in high-level support roles. I am organized, professional and detail-oriented as well as a dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals in a timely manner.  Effective, analytical approach to identifying and solving complex problems. Self-motivated with a strong work ethic with extensive bookkeeping, accounting and clerical knowledge. Experienced in A/P processes, managing vendor relations and great problem resolution capabilities.                    Highlights          Strong organizational skills  Sharp problem solver  Courteous demeanor  Energetic work attitude            Meticulous attention to detail  Results-oriented  Self-directed  Time management                  Education            Computer Science    Mountain State University   Ôºç   City  ,   State  ,   USA                          GED      Ravenswood Annex   Ôºç   City  ,   State  ,   USA                         Business Education  :   Business     Garnet Career Center   Ôºç   City  ,   State  ,   USA      Microsoft Office Specialist - Word  Microsoft Office Specialist - Excel  Perfect Attendance   A Honor Roll  B Honor Roll                        General Studies    Ravenswood High School   Ôºç   City  ,   State  ,   USA                         Accomplishments      Customer Service ¬†   Assisted & directed all associate staff at WV Department of Education concerning Vendor Registration to ensure that all information needed was completed properly and in accordance with state laws.     Customer Service & Accountability ¬†   Helped create an on-line reservation system for theWV Department of Education fleet (state owned cars) to ensure  information such as user, mileage, maintenance and other pertinent information was compiled into a database for other state agencies to use for accountability purposes. Previous to this, the process was face-to-face, phone or email requests.    Research ¬†   Investigated any necessary information for proper billing concerning large bills after meetings occurred. It would entail using several sources such as meeting registration check -in, lodging bill and personal knowledge of meeting specifics to ensure that we were paying a true & correct bill.    Multitasking ¬†   Demonstrated proficiencies in face-to-face, telephone, e-mail, fax and front-desk reception within a high-volume environment.    Administration ¬†   Performed administration tasks such as filing, developing spreadsheets, faxing reports, emailing, copying and scanning documents for inter-departmental use.    1. Successfully planned and executed  meetings, lunches and special events for groups of 10-1500 attendees.   2. Promoted to Accountant III after showing my hard-work, determination and ability.                             Certifications      Microsoft Office Specialist - Word  Microsoft Office Specialist - Excel  Certificate of Accomplishment Typing Institute of America             Skills      Microsoft Office - Advanced knowledge and skill  Typing speed of 62+ wpm with 97% accuracy               Professional Experience     11/2009   to   10/2010     Accountant III    Company Name   Ôºç   City  ,   State     http://wvde.state.wv.us/internaloperations/   Division of Student Services  Internal Operations  1900 Kanawha Boulevard, East  Building 6, Room 204  Charleston, WV 25305-0330  (304)558.2686P  (304)558.2790F  Phil Uy, Assistant Director Fiscal Office Extension 53411     Verified that information in the FIMS computer system was up-to-date and accurate.  Organized billing and invoice data and prepared accounts receivable.  Paid invoices once making sure the information was correct and complete.  Identified and resolved system and account issues.  Checked online car reservation system and made sure educator received the state car binder.                                       11/2009   to   10/2010     Secretary II    Company Name   Ôºç   City  ,   State     http://wvde.state.wv.us/child-nutrition/  Division of Student Support Services  Child Nutrition  1900 Kanawha Boulevard, East  Building 6, Room 248  Charleston, WV 25305-0330  (304)558.2708P  (304)558.1149F  Richard Goff, Executive Director   I worked in the Office of Child Nutrition and was assigned to work for 4 coordinators: Gloria Cunningham, Gus Nelson, Lynn Nehoda, Bekki Leigh as well as assisting others in the office, as needed.   Made travel arrangements.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and conferences. Responded to telephone and in-person requests for information.                         02/2005   to   11/2007     Secretary II    Company Name   Ôºç   City  ,   State     http://wvde.state.wv.us/osp/   Division of Teaching and Learning  Special Programs  Reading First  1900  K anawha Boulevard, East  Building 6, Room 304  Charleston, WV 25305-0330  (304)558.2696P  (304)558.3741F  Jacqueline Veres, Secretary III-A    I worked for the Reading First program, assisting 3 coordinators on a daily basis to ensure that they had the necessary tools to teach educators, complete school assessments, regular routine office tasks to fulfill the federal RF grant requirements and anything in between.     Daily office needs such as answering the phones, routing calls, taking messages, corresponding via emails, filing out travel reimbursement forms,     Planned and executed meeting for the Reading First Program. This entailed:   Mail out letter inviting educators thruought the state of WV.  Make a database to keep up with individual attendees for room reservation purposes and name tags.  Assist in making the packets/binder/folders with information for the attendees.   Set up a block of room at various local hotels for participants which required me to make a contract with the hotels.  Search for a meeting location that was able to meet all needs of the meeting such as enough room for the amount of attendees, the right equipment for the type of meeting it was, the amount of rooms needed for the attendees, ect. A contract would then be made and i would work with the hotel to ensure that every thing necessary for the meeting was taken care of; from room setup such as sound/audio needs, to the number of tables/chairs, to the type of food that was to be served.                       "
ACCOUNTANT,"         ACCOUNTANT II       Professional Summary     Multi-faceted Financial Professional with solid and progressive experience in all facets of accounting and financial management.       Skills          Accounting and Financial Reporting  Experience in Cash Flow Management and Financial Statement Analysis  Experience in Account Reconciliations, Accruals, GL Activity, Month End Close, AR, AP, and Billing  Progressive experience in Budget Management, SEC & GAAP Compliances  Excellent communication skills  Superb analytical and problem solving skills  Ability to work independently as well as within Team Settings  Physically fit to work extra hours with superb schedule flexibility      Powerful negotiator  Ability to multitask and meet aggressive deadlines  Budgeting and finance  Extremely organized  Self-motivated  Conflict resolution  Strong verbal communication  Strong knowledge and familiarity with Microsoft Excel, Word, PowerPoint, Outlook  Perfect knowledge of Accounting software like Lawson, Mas 90, QuickBooks Pro, PeopleSoft, Axiom, Bloomberg Terminal, Nvision, and Imaging  Ability to learn new software programs            Work History     11/2014   to   10/2016     Accountant II      Company Name   ‚Äì   City  ,   State      Performed month-end General Ledger close and prepared manual journal entries.  Prepared balance sheet accounts reconciliation and roll forward schedules.  Researched and resolved reconciling items in a timely manner and informed management of any issues.  Prepared weekly reconciliation with supporting schedules of the fixed asset registers to the relevant accounting records, and resolved unclear items.  Organized and maintained fixed asset register.  Prepared monthly provider tax payments Reviewed, analyzed, and approved invoices to determine capital fixed asset versus expense and process CPAR invoices on a timely basis.  Performed monthly accruals schedules Prepared depreciation calculation for all fixed assets Reviewed for adherence to capitalization policy and, researched and resolved any related issues.  Ensured, calculated, and updated useful lives of all fixed assets are in accordance with company policy.  Performed monthly fixed assets retirement/disposal obligations Generated monthly depreciation of capital expenditures.  Supported other departments (Account Payable & Purchasing) to research and resolve accounting issues Assisted with internal and external audit activities.  Worked directly with [departments, clients, management] to achieve [ result ].  Assisted various business groups with document organization and dissemination during acquisitions.  Developed new process for employee evaluation which resulted in marked performance improvements.  Supported Chief Operating Officer with daily operational functions.        11/2013   to   12/2013     Senior Accountant (TEMP)      Company Name   ‚Äì   City  ,   State      Assisted in the on-going development of current accounting and reporting functions.  Prepared consolidated monthly financial statements of various entities.  Led efforts in company's monthly depreciable items reports.  Played a major role in catching-up with preparation of Vice President's expense report.  Compiled audit documentation.  Monitored and documented daily bank transactions.  Supported to develop capital estimation report on company's current building project.        02/2012   to   11/2013     Accountant (TEMP)      Company Name   ‚Äì   City  ,   State      Maintained responsibility for accounting and financial management associated with general ledger activity, cash flow management, and financial reporting.  Developed accurate and reliable financial statements that aided in business decision-making.  Charged with account analysis reports involving bank accounts reconciliation, journal entry preparation, month end close, and preparation of monthly accruals.  Played a key role in preparing monthly, quarterly, and annual reporting packages / closing procedures for multiple entries.  Prepared inter-company accounts reconciliations.  Researched and eliminated financial discrepancies in a timely manner.  Assisted in compiling of audit documentation.  Supported to develop YTD P&L budget and actual reports including variance analysis activities.  Performed full range of financial analysis projects.        12/2011   to   02/2012     Staff Accountant (TEMP)      Company Name   ‚Äì   City  ,   State      Charged with handling general ledger reviews, bank reconciliations, and month end close.  Participated in balance sheet reconciliation.  Verified daily bank transaction reports while ensuring the financial integrity of data.  Performed journal entry adjustments and accruals.  Assisted with the field audits, preparation of audit schedules and work papers, accounts payable and accounts receivable Spearheaded the development of ad hoc reports as needed.        08/2010   to   12/2011     Junior Accountant (TEMP)      Company Name   ‚Äì   City  ,   State      Heavily performed billing duties Led efforts to track all cash flows.  Played a key role in streamlining billing expenses and introducing process improvements.  Championed efforts to reduce outstanding accounts receivable while managing collections efforts.  Investigated and resolved billing discrepancies Performed and tracked chargebacks.  Pioneered the implementation of new invoicing sales code and delivery methods.  Ensured billings were accurately processed within specified deadlines.  Researched and reconciled customer accounts.        09/2009   to   07/2010     Equity Research Analyst (TEMP)      Company Name   ‚Äì   City  ,   State      Eliminated financial statement discrepancies by making sure items were accurately entered and balanced.  Updated the balance sheet, income statement, and cash flow statement, which included pension plans, leases, contractual obligations, and debt.  Identified and analyzed all basic accounting related issues and determined proper methods of resolution exceeding the daily targets.  Prepared fundamental analysis on U.S.  and European company's 10-Q and 10-K that was filed with SEC.        06/2009   to   09/2009     Bookkeeper (TEMP)      Company Name   ‚Äì   City  ,   State      Performed accounting and finance duties associated with accounts receivable and accounts payable Prepared financial reports that detailed the financial position of the company Processed weekly payroll for over 20 employees Worked with sales tax, states payroll taxes, and federal payroll taxes payments Handled human resources queries as well as processed new hires.        04/2008   to   05/2009     Operation Budget (INTERN)      Company Name   ‚Äì   City  ,   State      Prepared weekly analytical Pay-Hour report for over 10,000 Bus Operator and Bus Maintenance employees Set up variances between budget and actual retrieved from Hyperion for budget modifications decided by management.  Analyzed and prepared special report Prepared Audit Travel Expenses Report Assisted Supervisors with ad hoe reporting.         Affiliations    New York State Society of Certified Public Accountants (NYSSCPA)
*National Association of Black Accountants (NABA)
*CSI International Students Association
ABBY BELLO      Education     2012     Master of Business Administration  :        UNIVERSITY OF PHOENIX   -   City  ,   State          2009     Bachelor of Science  :   Accounting Finance & Economics     CITY UNIVERSITY OF NEW YORK   -   City  ,   State     Accounting Finance & Economics        Skills    Account Reconciliations, Accounting, basic accounting, Accounting software, accounts payable, accounts receivable, Accruals, ad, AP, AR, balance sheet, bank reconciliations, Billing, billings, Bloomberg, Budget Management, budget, capital expenditures, Cash Flow, cash flow statement, closing, Excellent communication, decision-making, delivery, documentation, finance, financial, financial analysis, financial management, financial reports, Financial Reporting, financial statements, Financial Statement Analysis, fixed asset register, fixed assets, General Ledger, GL, human resources, Hyperion, Imaging, invoicing, Lawson, managing, Mas 90, Microsoft Excel, Outlook, PowerPoint, Word, Month End Close, payroll, PeopleSoft, problem solving skills, Purchasing, QuickBooks Pro, reconciling, reporting, research, sales, tax, taxes, variance analysis   "
ACCOUNTANT,"         SENIOR ACCOUNTANT          https://www.linkedin.com/in/angelo-bennett-a2b638106         Professional Summary      Talented Senior Accountant highly effective at solving routine and critical issues across all operational levels. Specialize in financial accounting.        Skills           Microsoft AX Dynamics    General ledger accounting    GAAP proficiency    Recordkeeping    Account updates    Financial statement review    ERP (Enterprise Resource Planning) software    Intuit QuickBooks specialist        Accounts Payable    Accounts Receivable    V Look ups    Budget analysis    Account reconciliation specialist             Work History      Senior Accountant      Company Name   -   City  ,   State     04/2016   -   Current        Oversee the general accounting processes of Inter-company and financial reporting of all entities.    Provide timely explanations of variances between actual results and forecasts/budgets; provide corrective action recommendations to management Responsible for bank reconciliation for 7 Inter-companies Prepare Prepayment schedule and apply monthly amortization Generate month end entries for prepayment's and accruals Reconciliation reports for all Balance Sheet accounts Work with internal and external auditors during reviews and audits to ensure full cooperation and compliance with all qualified requests.    Ensure proper coding of general ledger accounts Submit wire transfers to pay vendors and inter-companies Record new assets and apply monthly depreciation Assist implementation of migration from previous accounting software to Microsoft Dynamics AX.          Senior Accountant      Company Name   -   City  ,   State        Created revenue and expense account analysis Implement the migration from manual to automation systems for General Ledger Responsible for Accounts Payable/Accounts Receivable invoice processing and payment Responsible for bank reconciliation Production and reconciliation of various monthly reports using excel Generate month end entries such as prepayment's and accruals Develop and maintain accruals schedules for legal fees, leases and rent expense Ensure proper coding of general ledger accounts Responsible for paying invoices and cutting checks.          Senior Accountant      Company Name   -   City  ,   State     06/2014   -   11/2014        Generated Accounts Receivable invoices for customers and recorded customer payments Recorded Accounts Payable invoices from vendors and applied payments to vendors Assisted with month end closing entries such as accruals, prepayment's and depreciation Managed general ledger and prepared and reviewed journal entries in QuickBooks Prepared bank reconciliations for two bank accounts Calculated Bi annual royalties for music artists Managed travelling and entertainments costs Interacted with customers and followed up on payment discrepancies Applied prompt payment for approved Music videos for ultra-records artists.          Staff Accountant/Financial Analyst      Company Name   -   City  ,   State     04/2008   -   06/2014        Global Manufacturer of Brands and Labels headquartered in Hong Kong Completed Accounts Payable/Accounts Receivable invoice processing and payment Managed weekly Accounts Receivable and Accounts Payable status meetings Managed general ledger accounts and assisted with month end entries Managed intercompany reconciliation at month end for various regions globally Created account analysis reports for each account in the chart of accounts with commentary Generated reports (Income Statement, Balance Sheet, Daily Sales) and provided commentary Assisted in migration from Sun 5 accounting system to Dynamics AX accounting software Assisted with general ledger management for multiple business units within company Completed 2014 budget for SML RPDI Minnesota region with presentation to CEO All filing and check depositing for SML NY office as well as travel & entertainment control.          Full-Charge Bookkeeper      Company Name   -   City  ,   State     02/2006   -   03/2008        Responsible for the following: Accounts Payable (processed invoices and applied prompt payments to vendors) Accounts Receivable (processed sales orders /created invoices and sent to customer) Implemented entire QuickBooks system, including the input of vendors, customers and inventory adjustment entries Generated bank deposits and verified balance receipts Researched and resolved billing and collections disputes Generated income statement and balance sheet reports.          Skills    general accounting, accounting software, accounting system, Accounts Payable, Accounts Receivable, accruals, automation, balance sheet, balance, bank reconciliations, bank reconciliation, billing, budgets, budget, Bi, filing, financial reporting, General Ledger, general ledger accounts, inventory, invoice processing, legal, meetings, Microsoft Dynamics, Microsoft Excel, excel, office, Microsoft PowerPoint, Microsoft Word, migration, month end closing, Peachtree, pivot tables, processes, coding, QuickBooks, Sales, Sun, Sun 5      Education      Bachelor of Arts  :   Business Administration       DeVry University   -   City  ,   State     2006       Business Administration Business Information Systems GPA: 4.0 GPA: 3.2 accounting      "
ACCOUNTANT,"         FINANCIAL ACCOUNTANT           Professional Summary      Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas].  Top producing sales professional and expert in the Solar ¬†industry. Dynamic communicator who consistently exceeds goals and company expectations.   Regulatory Reporting Supervisor with 8 years experience. ¬†Areas of expertise include Accountng & Finance reporting skills.       Skills          USGAAP principles  Cash flow analysis  Accounting operations professional  Oracle proficiency  Hyperion Financial Management specialist  Account reconciliation specialist  MS Office Suite  Budget analysis  Experience with Regulatory filings  FFIEC 031 & 041 Call Reports  FRY9C Filings  Fiscal budgeting  Strong in MS Word and Excel Accounting procedures consultant Invoice and payment transactions  Operations analysis  Consolidations  Finance and accounting  Strong banking ethics  Balance sheet expertise                  USGAAP principles  Cash flow analysis  Accounting operations professional  Oracle proficiency  Hyperion Financial Management specialist  Account reconciliation specialist  MS Office Suite  Budget analysis  Experience with Regulatory filings  FFIEC 031 & 041 Call Reports  FRY9C Filings  Fiscal budgeting  Strong in MS Word and Excel Accounting procedures consultant Invoice and payment transactions  Operations analysis        Strong verbal communication  Self-motivated  Budgeting and finance  Team leadership  Data management     Consolidations
Finance and accounting
Strong banking ethics
Balance sheet expertise
Staff development
Risk management processes and analysisonflict resolution   Project management            Work History      Financial Accountant  ,     11/2017
                            to   03/2018     Company Name   ‚Äì   City  ,
                          State      Ensured communication of and compliance with accounting policies and procedures for AAA Northeast and Subsidiaries (Club) Analyzed financial information communicated from various departments and subsidiaries of the Club to Finance.  Prepared monthly journal entries and accruals for the monthly close process.  Provide and prepare monthly financial statements for executive management.  Prepare monthly reconciliations and account analysis for senior management Prepared financial Information using Vlookup, Pivot Tables & updated financial schedules using Excel.         Solar Energy Consultant  ,     05/2017
                            to   Current     Company Name   ‚Äì   City  ,
                          State      Called on Residential and Commercial customers for their solar needs.  Work with networking groups to build relationships to increase sales.  Building sales by utilizing social media marketing, trade shows and other techniques to generate sales.  Created self generated leads by going door to door in established neighborhoods using sales techniques acquired from training classes.  Prospected, qualified and secured new business with small-to-medium sized clients using strategic selling skills.         Solar Energy Consultant  ,     03/2014
                            to   05/2017     Company Name   ‚Äì   City  ,
                          State      Managing Ambassador Program.  Created a network of steady referral business.  Educated customers in their homes on alternative clean energy solutions.  Designed Solar Systems to determine weather or not the customer would be able to benefit from it.         Business Analyst III  ,     04/2016
                            to   03/2017     Company Name   ‚Äì   City  ,
                          State      Perform complex general accounting functions including preparation of account analysis and balance sheet reconciliation Perform ad hoc analysis with Lines of Business to ensure proper mapping lines up with all general ledger accounts on a monthly basis.  Provide analysis to Lines of business entities to ensure all procedures are being met and maintained during the separation process.  Efficiently and effectively participates in large complex projects across business units, product lines or business processes with focus on banking application systems interfacing into general ledger/reporting systems Possess a strong understanding of financial statement and accounting concepts including general ledger test environments, system processes and balance controls.  Assures transaction flow diagrams and financial data mapping documents identify control points, mitigate risks and eliminate non-value added processes.         Treasury Analyst  ,     07/2012
                            to   07/2015     Company Name   ‚Äì   City  ,
                          State      Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.  Proposed and published metrics and KPIs to be incorporated into the monthly financials and scorecards.  Collected and reported monthly expense variances and explanations.  Performed periodic budgeting/modeling to project monthly cash requirements.  Established operational objectives and work plans and delegated assignments to subordinate managers.  Analyzed and researched reporting issues to improve accounting operations procedures.  Modified a comprehensive financial reporting package to reflect growing organizational complexity.  Prepared accurate financial statements at end of the quarter.         Derivatives Middle Office  Analyst  ,     02/2005
                            to   07/2012     Company Name   ‚Äì   City  ,
                          State      Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.  Prepared accurate financial statements at end of the quarter.  Prepared financial pages for presentation to senior management.  Maintained [100]% accuracy in calculating discounts, interest and   commissions.  Facilitated successful internal and external audits through sound and thorough documentation.  Posted receipts to appropriate general ledger accounts.  Balanced monthly general ledger accounts to accurately record cost and month end accruals.  Reconciled debit reports, margin reports and trade settlement reports to reach in-house goals and objectives.  Used investment instruments in complex option hedging strategies and trading scenarios, including fixed income and equity securities.  Enhanced the operational risk application to capture regulatory findings from agencies such as SEC and OCC.  Consolidated financial data and materials for key leadership meetings.  Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment   Act.  Maintained strict confidentiality of bank records and client   information Maintained friendly and professional customer interactions.         Regulatory Reporting Supervisor  ,     11/1997
                            to   02/2005     Company Name   ‚Äì   City  ,
                          State      Trained new team members on applying due diligence procedures and regulatory mandates.  Audited and documented all processes and procedures for the new accounts department.  Wrote procedures for internal and external auditing purposes.  Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.  Trained and directed 4 new hires during department orientations.  Enhanced the operational risk application to capture regulatory findings from agencies such as SEC and OCC.  Modified a comprehensive financial reporting package to reflect growing organizational complexity.  Maintained integrity of general ledger, including the chart of accounts.  Analyzed monthly balance sheet accounts for corporate reporting.  Generated financial statements and facilitated account closing procedures each month.  Analyzed and researched reporting issues to improve accounting operations procedures.  Supervised and coordinated projects for external auditors and examiner evaluations.  Articulated audit findings, risks and detailed recommendations to upper management.  Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks.         Education      Bachelor  of Science  :   Accounting  ,
                          1993     Rhode Island College   -   City  ,
                              State    Accounting       Skills    Account reconciliation, Budget analysis, business processes, Cash flow analysis, due diligence, external auditing, external audits, Financial Management, financial reporting, financial statements, financial  statements, general ledger, general ledger accounts, Hyperion, Oracle, Pivot Tables, sales, trade shows   "
ACCOUNTANT,"         STAFF ACCOUNTANT      TAM    BUI       Professional Summary    To pursue a challenging and reward career, which will allow me to utilize my background in accounting and business environment Ability to multi-task in a high paced deadline driven environment
*Excellent in Microsoft Word, Microsoft Excel, and Microsoft Outlook
*Experience in DBA accounting software as well as other accounting software such as Imaginary or EVO software     To pursue a challenging and reward career, which will allow me to utilize my background in accounting and business environment Ability to multi-task in a high paced deadline driven environment¬†  Excellent in Microsoft Word, Microsoft Excel, and Microsoft Outlook¬†  Skilled accountant with experience in the manufacture industry. Familiar with many accounting software such as DBA, Imaginary, Mainframe (AS400).  Areas of expertise include AR, AP, accounts reconciliations, GL accounts, accrual accounts, month end closing procedures.      To pursue a challenging and reward career, which will allow me to utilize my background in accounting and business environment Ability to multi-task in a high paced deadline driven environment¬†  Excellent in Microsoft Word, Microsoft Excel, and Microsoft Outlook¬†  Skilled accountant with experience in the manufacture industry. Familiar with many accounting software such as DBA, Imaginary, Mainframe (AS400).  Areas of expertise include AR, AP, accounts reconciliations, GL accounts, accrual accounts, month end closing procedures.       Skills          Self-motivated  Budgeting and finance  Strong verbal communication      Conflict resolution  Powerful negotiator  Extremely organized                Self-motivated  Budgeting and finance  Strong verbal communication      Conflict resolution  Powerful negotiator  Extremely organized                Self-motivated  Budgeting and finance  Strong verbal communication      Conflict resolution  Powerful negotiator  Extremely organized            Work History      Staff Accountant     Jan 2005   -   Current      Company Name     City  ,   State       Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary.  Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts.         Staff Accountant     Jan 2005   -   Current      Company Name     City  ,   State       Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary.  Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts.         Sr. Accountant     Jun 2017   -   Current      Company Name     City  ,   State       Validate and process Warranty/Royalty claim accounts for payment requests  Update and maintain inventory standard cost for all divisions  Reconcile travel expense reports and prepare check request for reimbursement  Prepare shipments cutoff tests for month end closing  Interact with internal and external clients, vendors, partners and other key stakeholders. Apply best practices in credit and collections to meet business needs and objectives.¬†  Reconcile commercial & military customer accounts.  ¬†Contact customers to collect overdue accounts. Report the reasons for late payments and escalate within the organization to help achieve a timely resolution.  Reconcile account receivables/inter-company sales and prepare journal entries for month end closing         Staff Accountant     Jan 2005   -   Current      Company Name     City  ,   State       Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary.  Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts.         Sr. Accountant     Jun 2017   -   Current      Company Name     City  ,   State       Validate and process Warranty/Royalty claim accounts for payment requests  Update and maintain inventory standard cost for all divisions  Reconcile travel expense reports and prepare check request for reimbursement  Prepare shipments cutoff tests for month end closing  Interact with internal and external clients, vendors, partners and other key stakeholders. Apply best practices in credit and collections to meet business needs and objectives.¬†  Reconcile commercial & military customer accounts.  ¬†Contact customers to collect overdue accounts. Report the reasons for late payments and escalate within the organization to help achieve a timely resolution.  Reconcile account receivables/inter-company sales and prepare journal entries for month end closing         Sr. Accountant     May 2005   -   Jun 2017      Company Name     City  ,   State       Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary.  Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts.         Controller Assistant     Jan 1999   -   Jan 2004      Company Name     City  ,   State       Worked directly with controller in preparation for monthly and yearly financial statements.  Assisted all the accounting field such as Accounts Payable, Accounts Receivable, Prepaid accounts.  Bank Reconciliation for monthly, quarterly, and year end.  Assisted on cash collection.         Controller Assistant     Jan 1999   -   Jan 2004      Company Name     City  ,   State       Worked directly with controller in preparation for monthly and yearly financial statements.  Assisted all the accounting field such as Accounts Payable, Accounts Receivable, Prepaid accounts.  Bank Reconciliation for monthly, quarterly, and year end.  Assisted on cash collection.         Sr. Accountant     Jun 2017   -   Current      Company Name     City  ,   State       Validate and process Warranty/Royalty claim accounts for payment requests  Update and maintain inventory standard cost for all divisions  Reconcile travel expense reports and prepare check request for reimbursement  Prepare shipments cutoff tests for month end closing  Interact with internal and external clients, vendors, partners and other key stakeholders. Apply best practices in credit and collections to meet business needs and objectives.¬†  Reconcile commercial & military customer accounts.  ¬†Contact customers to collect overdue accounts. Report the reasons for late payments and escalate within the organization to help achieve a timely resolution.  Reconcile account receivables/inter-company sales and prepare journal entries for month end closing         Skills    Accounts Payable, bank reconciliations, Bank Reconciliation, financial reports, financial statements, general ledger      Education      Bachelor of Business Administration Degree  :   Accounting Business Administrative     1999      Western Michigan University     City  ,   State     Accounting Business Administrative       Bachelor of Business Administration Degree  :   Accounting Business Administrative     1999      Western Michigan University             Accounting Business Administrative     "
ACCOUNTANT,"         STAFF ACCOUNTANT           Summary    Professional accountant with an outstanding work ethic and integrity seeking to make a valuable contribution utilizing strong analytical, organizational, communication, and computer skills. Summa Cum Laude graduate with BBA in Accounting
*Eight years of accounting experience
*Three years of public accounting experience in governmental auditing
*Five years of private industry accounting and tax experience
*Experience utilizing Microsoft Office, Microsoft Dynamics AX, CaseWare, Ohio Auditor of State GAAP Reporting System, OneSource, SBT, SysPro, and Crystal Reports
*Ohio Notary Public (Commission expires February 15, 2021)      Skills          Analytical reasoning  Compliance testing knowledge  Effective time management  Public and private accounting      Strong organizational skills  General ledger accounting  Superior research skills  Flexible team player            Experience      Staff Accountant    January 2016   to   Current     Company Name   Ôºç   City  ,   State      Responsible for managing collections from customers by evaluating payment plans, payment history and, if need be, contacting a company's collections department to receive payment.  Overseeing customer accounts and maintaining working relationships between a company and its clients are essential tasks for an accounts receivable clerk.  generate weekly financial reports to track all accounts receivable.  This includes totaling all revenue and unpaid receivables and constantly keeping financial records up to date.  assist with month-end closing.  generate and send out invoices.  review AR aging to ensure compliance.  investigate and resolve customer queries.  Communicate with clients about billing discrepancies and questions.  Initiate collections on past-due accounts.  Assist with sales and use tax audits and correspondence.          Senior Accountant    January 2016   to   January 2016     Company Name   Ôºç   City  ,   State      Responsible for the preparation of financial statements in accordance with either generally accepted accounting principles (GAAP) or on a cash basis for governmental entities.  Prepared asset, liability, and capital account entries by compiling and analyzing account information.  Reconciled financial discrepancies by collecting and evaluating account information.  Maintained accounting controls by preparing and recommending policies and procedures.  Developed familiarity with working papers, report formats, and accounting systems of the client.  Preserved good working relationships with clients.  Assisted on audits as needed.          Tax Analyst    January 2012   to   January 2015     Company Name   Ôºç   City  ,   State      Responsible for preparing sales and use tax returns as well as other tax-related filings including, but not limited to, business licenses, annual reports, and business registrations.  Analysis, formatting, and reporting of sales tax for multiple states for main company and subsidiaries.  Research various technical tax issues.  Assist with sales and use tax audits and correspondence.  Personal property taxes and annual returns for multiple states.  Analysis and preparation of local income tax returns utilizing OneSource tax software.  Registration and dissolution of entities with Secretaries of State for income and sales tax purposes.  Manage and complete other projects as needed.          Staff Accountant II    January 2009   to   January 2011     Company Name   Ôºç   City  ,   State      Responsible for analysis of financial information and preparation of financial reports to determine and maintain records of assets, liabilities, profits and losses, tax liabilities, and other financial activities.  Responsible for monthly and year-end closing.  Preparation of financial statements.  Management of fixed assets.  Analysis and reporting of sales tax for multiple states for main company and subsidiaries.  Conduct weekly cash projections for main company and subsidiaries.  Assist with accounts payable as needed.  Manage and complete other projects as needed.          Staff Auditor II    January 2006   to   January 2009     Company Name   Ôºç   City  ,   State      Responsible for assisting manager level auditor and performing audits of public offices (e.g., school districts, villages, municipalities) by gathering information and documentation necessary for the execution of audit procedures.  Performed substantive tests of specific accounts and records.  Prepared documentation of internal accounting and administrative control systems.  Performed tests of controls and tests of compliance with laws and regulations applicable to the client.  Prepared necessary working papers and schedules.  Developed familiarity with audit methodology, the audit process, audit programs, working papers, report formats, and accounting systems of the client.  Maintained good working relationships with clients.  Provided training and guidance to new staff auditors.          Education and Training      Bachelor of Business Administration   :   Accounting      Kent State University   Ôºç   City  ,   State      Accounting Graduated Summa Cum Laude 3.84 Yearly continuing professional education courses        Activities and Honors    Ohio Society of CPAs
*Beta Alpha Psi
*Golden Key International Honour Society
*Beta Gamma Sigma      Skills    accounting, accounting systems, accounts payable, accounts receivable, administrative, AR, billing, closing, client, clients, documentation, financial, financial reports, preparation of financial reports, Preparation of financial statements, fixed assets, managing, month-end closing, policies, maintain records, reporting, Research, sales, tax, taxes, tax returns, annual reports, year-end   "
ACCOUNTANT,"         STAFF ACCOUNTANT       Executive Summary    Motivated, enthusiastic and cheerful seeking a position that involves community, assisting city residence and positively interacting with people. Experienced leader and Supervisor. Analytical and detail-oriented financial manager with over 26 years of expertise in government accounting and financial management. Hardworking, detail oriented, honest, effective and outgoing. Authorized to work in the US for any employer       Core Qualifications          Supervision and training  Sound judgment  Budget Allocation  Calm under pressure      Team Player  Training and Development  Administrative Skills  Budget¬†Analsis  Budget Development  Budget Forcasts            Professional Experience     01/2015   to   01/2016     Staff Accountant    Company Name   Ôºç   City  ,   State      Maintain accurate timely accounting records for all entities and includes implementation of accounting policies and procedures.  Plan, develop and implement procedures for more efficient, accurate, informative and timely financial reporting that can provide management with the tools to effectively direct the organization.  Reconcile and review accounts, balance sheets and invoices.  Ensure that all invoices are auditable and supported by request, approval, invoice and receipt of material request.  Determine estimated costs by expense account code required for 6 month budget cycle.  Receive and review and make proper payments on incoming invoices.         01/2012   to   01/2015     Federal Accountant    Company Name          Responsible for recording and depositing federal payments.  Responsible for certifying outgoing payments.  Responsible for posting To By Other (TBO's) transactions to balance with U.S.  Treasury.  Tasked ensuring end-of-month financial reports balance with government financial systems.  Responsible for compiling daily balancing reports for daily reconciliation of funds.         01/2003   to   01/2011     Resource Officer    Company Name          Responsible for the recording, reporting and reconciling over $200,000,000.00 of expenditures within the U.S.  Marine Corps Accounting system.  Retired from USMC after 24 years of service.  Ensured completion of all levels of the accounting cycle to include commitments, obligations, expenses and liquidations for both MFP-11 and MFP 2 appropriations.  Ensured the validity and accuracy of financial records by maintaining continuous oversight of all accounting transactions and policy as required by regulation.  Supported the commands financial plan by ensuring the proper executing and recording of accounting transactions in clearly defined categories.  Formulated and supervised the execution of policies and procedures pertaining to the accounting Marine Corps operating forces and supporting establishments.  Identified and initiated corrective accounting action in SABRS, HQMC and USSOCOM when necessary.  Established an accounting training program ensuring proper accounting training to all fund managers to properly utilize accounting and supply systems in MARSOC to better support the operators requirements.  Coordinated and conducted all fiscal assist visits to MARSOC fund holders.  Provided accounting structure and authorizations in the Defense Travel System (DTS).  Liaison to both USMC and USSOCOM for all accounting systems issues.  Supervised staff of over 30 to include both civilian and military personnel.  Briefed Commanders, senior military officials and financial analysts about financial and regulatory matters.  Inspected accounting systems for efficiency, effectiveness, and use of accepted accounting procedures and policy to record transactions.  Formulated and supervised the execution of policies and procedures pertaining to the accounting for appropriated funds supporting the U.S.  Marine Corps Forces, Special Operations Command (MARSOC), Marine Corps operating forces and supporting establishments.         01/1987   to   01/2003     Financial Management Resource Analyst    Company Name          Complied with federal, state, and Department of Defense (DOD) policies, procedures, and regulations.  Compiled statistical, financial, accounting or auditing reports and tables pertaining to expenditures, accounts.  payable and receivable.  Coded documents according to company procedures.  Reconciled or noted and reported discrepancies found in records.          Education     2008     Bachelor of Science  :   Management    Park University   Ôºç   City  ,   State      Management        Personal Information    Service Country: United States
Branch: USMC
Rank: Chief Warrant Officer 3      Interests    September 1987 to December 2011
Accounting Officer for MARSOC-Camp Lejuene      Skills    accounting, accounting systems, Accounting system, accounts
payable and receivable, auditing, balance, balance sheets, budget, DTS, financial, financial reports, financial reporting, funds, government, personnel, policies, reconciling, recording, reporting, tables, Treasury      Additional Information      MILITARY SERVICE Service Country: United States Branch: USMC Rank: Chief Warrant Officer 3 September 1987 to December 2011 Accounting Officer for MARSOC-Camp Lejuene Commendations: 4th award AWARDS Navy & Marine Corps Commendation Medal Marine Corps Good Conduct Medal Joint Service Medal Navy and Marine Corps Achievement Medal Sea Service deployement Medal Joint Service Achievement medal National Defense Service Medal Global War on Terror Medal Selected Marine Corps Reserve Medal Meritorious Service Medal ADDITIONAL INFORMATION Actively seeking employment      "
ACCOUNTANT,"         STAFF ACCOUNTANT       Professional Profile    To advance in professional and personal experiences within Finance, Tax Accounting and Management To obtain a Staff Accountant position that will enable me to perform my best using my mathematical, numerical, accounting and analytical ability for the betterment of the organization.  Highly proactive professional with 10+ years of experience in accounting and economics.  Eager to achieve highest standard of accounting operations and greatest quality of work. Outstanding communication (written and spoken), drafting and computer skills. Strong critical thinking skills. High Proficiency in all computer applications. Remarkable skill at organizing work and resolving problems that arise in day to day activities. In-depth ability to work with difficult clientele in a respectful and courteous manner. Observant, intuitive and conscientious with great attention to detail. Deep ability to develop and institute processes and procedures.       Qualifications          Microsoft applications  Excellent writing skills  Research support  Analytical skills      Independent worker  Time management  Attention to detail            Relevant Experience      Accounting Skills   Operated computers programmed with accounting software to record, store, and analyze information.      Research   Investigated and analyzed client complaints to identify and resolve issues.     Reporting   Maintained status reports to provide management with updated information for client projects.     Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.         Experience      Staff Accountant   04/2006   to   09/2016     Company Name   City  ,   State       Manage the annual property tax cycle by filing personal property tax returns, managing the assessment process and approving property tax bills Provide essential support for senior tax professionals in the administration and coordination of tax engagements.  Track and maintain client real estate tax data from various sources; municipalities, legal, US Counties, etc.  Coordination with administration associates for data tracking, scheduling, and billing.  Receipt, review, segregation, and process of postal tax bills and other correspondences received.  Senior Management communications and reporting on tax accounting discrepancies in billing.  Tax accounting and assessment data entry utilizing Property Tax Management System (PTMS); updating account numbers, collector information, Real    property specifics, and other appropriate information.  Create/execute notice of value (NOV) variance reporting through established parameters in PTMS Follow through on acquiring necessary refund(s) for erroneous fund dispersals on tax debts Obtain and assess Assessor Property Record Cards (PRC's) to identify land values on properties exceeding established thresholds Monitor Appeals and Hearing deadlines tracking for compliance.          Financial Aid Accounting Administrator   06/2004   to   04/2006     Company Name   City  ,   State       Provide proficient daily accounting processes and procedures in accordance to the established policies within the Financial Aid Accounting Department of Bradford Schools.  Execute and analyze financial delinquency reports to determine tuition account Verify and/or write-of debit and credit balances on inactive tuition accounts.  Responsible for Month-End financial closing procedures which includes posting to the General Ledger accounts in Solomon Reconcile the corporate account receivables systems against an institution's account payable system.  Perform individual account analysis after each month-end closing.  Complete financial statement reconciliations to verify any outstanding payments, deposits, service fees, and other forms of funds in transit Write and review check requests for account refunds and route checks to appropriate financial institution.  Perform weekly withdrawal calculations to determine account refund or deficit status Provide associate assistance, support, and advice where applicable Prepare and file monthly Sales & Use Tax online.          Customer Care Consultant   09/2002   to   04/2003     Company Name   City  ,   State       Processed request for real estate accounts and loans through telephone communications with prospective clients.  Responded to electronic communications regarding loan and general account status Provide staff assistance, support, and advice where applicable Adhered to establish policies and procedures.  Performed additional duties as a mortgage consultant to include providing clients with general information on mortgage terms and products, credit ratings and options, and other customer care and support.          Computer Programmer   04/1998   to   05/2001     Company Name   City  ,   State       Maintain and support the Banner CIS utility system by performing upgrades and modifying defects using the Oracle Forms Developer/Designer 2000 with an Oracle database.  Full Life Cycle system development and implementation including planning, assisting, recommending, and execution of established plans for implementation Support, recommend, and implement established practices and procedures Quality assurance system testing of Banner utilities processing to include processing meter readings, generating charges, and processing payments Client code implementations and system support, dial-in client system development upgrades and bug fixes, and technical documentations for client specific system enhancements.  System Integration Consulting and direct client contact.  Performed business documentation for initial client system specifications.          Computer Programmer Analyst   06/1996   to   04/1998     Company Name   City  ,   State       Development and enhancements of software to meet client needs Full Life Cycle system development and implementation Supported and maintained existing system utilizing embedded SQL within the C programming language used to read, update, fetch, and insert rows from a remote database.  Client code implementations and system support, dial-in client system development upgrades and bug fixes for client specific system enhancements Operating platforms included OS/2 and Windows Developing, editing, and executing test tables (scripts) for proper performance.  Technical documentation of work proposals for assignment scope, test results, and for specific install instructions for customer delivery items, applications, and requirement studies which outlined the customers' systems request.  All technical documentation created utilizing Microsoft Word, Excel and other office documentation applications.          Education      Diploma  :   Accounting   April 2004       Kings College   City  ,   State       Accounting        Bachelor of Science  :   Computer Science   May 1995       South Carolina State University    Computer Science        Affiliations     Member of Institute for Professionals in Taxation (IPT)
2006 - Present
  NC Notary
2000 - Present       Skills    Accounting, billing, C programming, closing, consultant, Consulting, credit, Client, clients, customer care, data entry, database, debit, delivery, documentation, editing, Senior Management, fetch, filing, Financial, Forms, Full Life Cycle, funds, General Ledger accounts, legal, managing, Excel, office, Windows, Microsoft Word, month-end closing, Oracle, Oracle database, Designer 2000, Developer, OS/2, processing payments, policies, processes, proposals, Quality assurance, read, real estate, reporting, requirement, Sales, scheduling, scripts, Solomon, SQL, System Integration, tables, Tax accounting, Tax, tax returns, Technical documentation, telephone, upgrades, utilities   "
ACCOUNTANT,"         SUPERVISOR, ACCOUNTANT       Professional Summary    Motivated sales professional with 10+ years sales representative experience. Customer service and sales expert. Qualified with 10 plus years in fast-paced customer service and call center environments. Warehouse Worker with 1 year. Machine Operator with 5 years experience reviewing work orders and running several different machines simultaneously in a 5S environment. Experience in a warehouse pick/pack fulfillment and distribution environment. Machine Operator with positive attitude and a commitment to safety, quality, customer service and lean manufacturing. Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Year Experience in running a Aftermarket Radiator Company which duties included bookkeeping, working with excel, supervising a sales team to make quality sales for our business and keeping a inventory on our parts. Very outgoing, friendly, hard worker and works well with others with a very positive attitude.       Core Qualifications        Initiative to work independently          Customer service Quality inspection          Team building Excel spreadsheet          Strong initiative Energetic work attitude          Outstanding customer service Active listening skills          Strong communication skills Call center experience          Strong organizational skills Strong Organizational Skills          Telecommunication skills Proper phone etiquette          Opening/closing procedures Knowledgeable of quality          Excellent communication skills control standards          Strong interpersonal skills            Experience     01/2002       Supervisor, Accountant    Company Name   Ôºç   City  ,   State      Supervised and trained sales team.  Kept track of product inventory.  Filed documents for business.  Managed incoming and outgoing calls.  Scheduled and confirmed appointments.  Communicated with other business and customers via phone and email.  Organized inventory and parts.  Quality controlled phone calls.  Created excel spreadsheets for inventory.  Organized weekly sales reports for the sales department to track product success.  Trained new employees.  Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.  Generated sales and inventory reports in Excel.  Guaranteed positive customer experiences and resolved all.  Assisted customers with store and product complaints.  Accurately logged all daily shipping and receiving orders.  Executed outbound calls to existing customer base to increase in sales.  Generated leads for new sales through telephone and email contact with customers.  Processed merchandise returns and exchanges.         01/2002       Customer Service Rep    Company Name   Ôºç   City  ,   State      Consistently recognized by management for providing superior customer service.  Created repeat business by developing long-term relationships with regular customers.  Participated in various incentive programs and contests designed to support achievement of production goals.  Recognized as top sales generator, increasing sales levels.  Took daily inbound calls and key-entered orders, faxes, for customers.  Consistently met and exceeded department expectations for productivity and accuracy levels.  Regularly sought opportunities to up sell and add on additional products.  Provided accurate and appropriate information in response to customer inquiries.  Developed effective relationships with all call center departments through clear communication.  Built customer loyalty by placing follow-up calls for customers.          General Helper Machine Operator and Warehouse        State      Produced 100% quality products Shipped quality products Stored and filed company records Consistently generated additional revenue through skilled sales techniques.  Maintained accurate accounts including cash, inventory, and prepaid debit transactions.  Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and order Trained all new New Operators on safe and efficient handling of machines.  Used operational knowledge of systems, parts and components to solve problems that arose during assembly.  Packed products to guarantee orders were shipped on-time.  Packed and assembled many different company products Supervised and trained a sales team to meet company goals Answered customer calls Cold called customers to offer additional products or services Contacted business and offered them new services for there business Ran most of Hero Automotive everyday business operations which included paying bills, buying supplies, ordering products,answering calls, filing, and paying bills Ran several different machines.  Changed equipment over to new product.  Helped achieve company goals by supporting production workers.  Inspected finished products for quality and adherence to customer specifications.  Monitored and adjusted production processes or equipment for quality and productivity.  Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.  Calibrated or adjusted equipment to ensure quality production using tools such as calipers, micrometers, height gauges, protractors and ring gauges.  Started up and shut down processing equipment.  Troubleshooted problems with equipment, devices or products.  Operated shipping system efficiently and accurately.  Oversaw warehousing and storage practices and housekeeping.  Unloaded product off pallets to ship out.  Packaged and shipped product out.  Removed empty pallets with pallet jack.  Banded, wrapped, packaged and cleaned equipment.  Assembled components with hand.  Locked out and tagged out machinery to clean and fix.  Worked with several different machines.  Created load tickets for shipping.  Lubricated and wiped machines, tools and workplace to maintain safety and cleanliness.  Completed and entered quality records, scrap reports and machine logs in a timely manner.  Reviewed and verified all work was in compliance with sales orders and customer requirements.  Retrieved correct materials from product inventory to perform various fabrication duties.  Determine materials, tools and equipment needed for product orders.          Education     1997     High School Diploma      Scribner -Snyder  Scribner , Ne , Dodge          Accomplishments      ¬†Operated computers programmed with accounting software to record, store, and analyze information.        Skills    Automotive, business operations, calipers, Call center, closing, Strong interpersonal skills, Excellent communication, Strong communication skills, credit, clients, customer service, Customer service, debit, e-mail, email, environmental compliance, faxes, fax, filing, inspection, inventory, Team building, listening, machinery, materials, micrometers, excel spreadsheets, Excel, mail, Strong Organizational Skills, pallet jack, policies, processes, Quality, receiving, safety, sales, sales reports, shipping, spreadsheet, Telecommunication, telephone, phone, phone etiquette, warehousing   "
ACCOUNTANT,"         ACCOUNTANT III         Summary     Talented  Accountant ¬†employing creative teaching strategies to engage students fully in the learning process.  A highly motivated Accounting professional with a verifiable record of accomplishment spanning over thirteen years. Highly creative, recognized as a results-oriented and solution-focused individual.¬†      Highlights         Areas of strength include:  Accounts Payable  Account Reconciliation  Organizational Skills  Grant management  Work as Team Player	*Communication Skills  Time Management Skills  Research Abilities  General Ledger  General Journal  COMPUTER SKILLS  Microsoft Office  Groupwise/Outlook  UTShare             Experience      Company Name     January 2014   to   Current     Accountant III   City  ,   State     Responsible for grant management including preparing corrections, cost transfers, budget transfers, invoices and final reports.  Request cash drawdowns and complete monthly reconciliations for grants and contracts.  Correspond with outside granting agencies and University Grants and Contracts department to verify billing details.  Monitor accounts receivable balances.         Company Name     January 2007   to   January 2014     Assistant Accountant   City  ,   State     Full charge processing of all functions related to accounts receivable, accounts payable & purchasing, assists in year-end close out.  Independently research records and prepare journal entries as necessary.  Reconcile records and documents; record general ledger entries.  Analyze accounting records for compliance with DCCCD procedures.         Company Name     January 2006   to   January 2007     Accounting Clerk B   City  ,   State     Examined, coded, verified, balanced, and reconciled various kinds of transactions, invoices and reports.  Reconciled specific general ledger accounts and prepared adjusting journal entries as needed.  Maintained spreadsheets and other related files and documents to record accounting transactions.  Cash handling.         Company Name     June 2003   to   January 2004     Accounting Instructor   City  ,   State     Plan course instruction based on the approved syllabus/course outline provided to assure course content and learning objectives are met.   Design, administer, and grade examinations to assess achievement of course objectives as identified in the syllabus and as approved by the Academic Dean.  Schedule and post office hours to provide academic support to students, tutor if necessary, and provide other assistance as needed.   Start classes on time, conduct classes for the full time period, and enforce any applicable campus administrative policies.  Utilize a variety of teaching styles and methods to accommodate diverse learning styles of students.         Company Name     January 2003   to   January 2004     Student Accounts Representative/Bookkeeper   City  ,   State     Tracked and maintained student accounts throughout the collection process to ensure prompt payment of outstanding balances Advised students regarding their payment options and financial policies Provided customer service and answer student inquiries regarding their financial status Reviewed student payment plans for completeness and accuracy Posted student tuition and fees Issued system generated receipts Assisted in charging tuition and fees, as well as reviewing monthly earnings Updated appropriate tracking systems for timely billing and collections Processed forms related to student status changes in accordance with company policies and procedures Performed student account maintenance activities, including conducting account reviews, reconciling aging levels verifying account clearances, applying payments, monitoring collection activities, and updating accounts in compliance with established company AR management policies and procedures Responsible for billing third-party vendors for payment of student tuition and fees.         Education      Prairie View A & M University     2003       BBA  :   Accounting    Accounting Prairie View TX
*Member: Phi Beta Lambda, Future Business Leaders of America        University of North Texas     2013       BBA  :   Finance    Finance        Dallas TX              University of North Texas     2015       MBA  :   Strategic Management    Strategic Management        Accomplishments     Conducted a self-designed training class on Business Office Procedures; quarterly.  Trained 3 co-workers on job functions.  No Audit findings; 2012, 2013 & 2014.       Skills    Account Reconciliation, Accounting, Accounts Payable, Accounts Receivable, AR, Billing, Budget, Cash Handling, Closing, Coaching, Communication Skills, Contracts, Credit, Customer Service, Financial, Forms, General Ledger, General Ledger Acounts, Grants, Groupwise, Instructing, Mentoring, Merchandising, Microsoft Office, Outlook, Organizational Skills, Packaging, Policies, Pricing, Public Speaking, Purchasing, Receiving, Reconciling, Research, Spreadsheets, Team Player, Time Management, Year-End   "
ACCOUNTANT,"         CORPORATE ACCOUNTANT           Summary     Strategic and analytical finance professional with  23 + years of success in financial reporting, analysis and project management.  Highly motivated professional who thrives in high-pressure environments. Excellent financial reporting, budget forecasting, management and team-building skills.  Accomplished and results-oriented¬† in each business endeavor with  consistently meeting deadlines and increased company revenue. Highly skilled at increasing productivity through detailed cost analysis.          Highlights          Superior time management  Financial modeling  Financial reporting expert   Variance analysis                Accomplishments     Increased cost-effectiveness by  28 % through compliance enforcement and implementation of a new quality control system.  Led the development of multiple¬†financial reporting methods to measure productivity and efficiency.  Increased efficiency of discrepancy investigations by designing a more accurate cash-forecasting system.       Experience      Corporate Accountant    May 2015   to   March 2016     Company Name   -   City  ,   State     Relocated to corporate offices and continued to handle all financial aspects of Biologics Development Services, along with 7 additional entities that were start up companies.           VP of Finance/Operations     September 2013   to   Current     Company Name   -   City  ,   State      Responsible for the site management of the BDS facility (laboratory, storage, archive, server room, office areas etc.), equipment, utilities, supplies, security, general maintenance, and human resources.  Controller of financial operations (accounting, payroll, purchasing, financial forecasts, etc.).  Also Watson LIMS Administrator and back-up Archivist and back-up Document Coordinator.          Controller/Office Manager    September 2012   to   Current     Company Name   -   City  ,   State      Responsible for all financial aspects, which includes reporting directly to the CEO.  Assisting in the implementation of entire office: including working with general contractors on modifications/completion of build-out, purchasing/installation of equipment for lab and office furniture.  Setup and implementation of procedures for all processes in the facility.  Initiated finding qualified vendors for all services, including installation of physical onsite server and backup system.  Responsible for: Cash flow, accounting, payroll, human resources, purchasing, inventory, cost analysis, administrator/IT services, and facilitating new software programs and all general office services.          IT Administrator    September 2012   to   May 2015     Company Name   -   City  ,   State      Responsible for the oversight, management, security, availability and operations of the IT infrastructure, network applications and software systems at BDS.          Assistant Controller    February 2009   to   January 2013     Company Name   -   City  ,   State      Assistant Controller in completion & review of over 30 entities.  Managed a staff of 9 accounting employees and over 200 offsite employees in HR, Payroll, Skyline system training, integrated a system wide remote banking process, set up procedures to minimize labor costs.  Managed office services, IT Services to include backup systems and troubleshooting errors.  Assisted in providing documentation and schedules for external auditors for year-end review, refinancing of multiple entities, consolidated financial reporting for cash flow purposes, completed programing for automation of escalations for 5 mobile home parks, procedural setup of flow processes to maximize productivity of employees, consolidated financial statements for corporate entities, prepared monthly financial forecasts; annual budgeting; Integrated with tenants on billing issues, which included: reconciliations, collections, deposits and monitored A/R receivables system wide.  Reported financial information to partners the end of the month.          Property Accountant    August 2001   to   August 2008     Company Name   -   City  ,   State      Assisted GM in monthly financial forecasts; annual budgeting; Integrated with tenants on billing issues, which included: reconciliations, collections of checks, deposits and making sure all tenants accounts were at zero by the end of the month.  Billings included 3M + monthly with the responsibility of 213+ tenants.  The billings included permanent and specialty leasing tenants; which included: reviewing all leases, abstracting and ensuring all charges were correct; as well as making sure all increases are set up correctly per year.  Responsibility of overseeing the A/P function, including proper GL coding and input of ail invoices; assisting with all department heads on any aspect of the accounting function as it pertained to their department.  Running and review monthly reports: Income statements, Sales & Use tax, Petty cash reconciliations, Sales Reports, Gift Card reconciliations (Daily and Monthly), ADA Reports.  Completing any and all; bad debt reserves, write-offs, reversals, and additional billings.  Completing Annual Reconciliations of Real Estate Tax, Recharge increases.  Common Area Maintenance, Central Plant, and Promotional Charges.  Dealing with Collection companies, and Attorneys with any AR tenants that fall into bankruptcy, and any tenant over 90 days old.  Assisted auditors with all internal and external annual audits, and implemented new accounting software program.          Controller/Accounting Manager    January 1994   to   August 2002     Company Name   -   City  ,   State      Full Responsibility and managing all functions of 5 separate companies over my tenure.  A/P, A/R, Collections, Time and Billing, Order entry, G/L, Financial Statements, Sales Commissions, Month end reports, closings of all modules.  Processed credit cards via computerized software program, Reconcile Merchant and American express statements.  Perform Bank Reconciliation's and work directly with auditors at year-end.  Implemented procedural changes to control costs, with payroll and job cost system.          Charge Accountant    August 1993   to   January 1994     Company Name   -   City  ,   State      Full Responsibility for A/P, A/R, Inventory, Cost Accounting, Purchasing, Assisted with all Sales Proposals, generating and reconciling all month end reports.          Production Manager/Accounting Supervisor    May 1988   to   August 1993     Company Name   -   City  ,   State      Full Responsibility for managing entire manufacturing/production control departments (totaling 31 employees).  Duties included but were not limited to the following: scheduling production flow, shipments, employee work schedules, overtime, and vacations; managed purchasing; primary customers interface on product status; customers included: Raytheon, Honeywell; chaired daily production meetings.  Reported to the V.P. of Finance, responsible for all¬†General Accounting and contract duties and supervised a staff of five people. Duties included but not limited to the following; financial statement preparation, management reports, ADP Payroll processing¬†for 2 separate companies,¬†assisted¬†with Cost¬†Accounting,¬†G/L, A/P, A/R, Inventory Control, Order entry, Billing, Customer P.O. Administration and controlled Sales Commissions.   ware, ADA, ADP payroll, A/P, AR, automation, back-up, backup, Bank Reconciliation, banking, Billing, Billings, budgeting, Cash flow, Controller, Cost Accounting, cost analysis, credit, documentation, Finance, financial, financial forecasts, financial operations, financial reporting, financial statement preparation, Financial Statements, general office, GL, human resources, HR, Inventory, Inventory control, LIMS, managing, meetings, office, network, Order entry, Payroll, processes, coding, Proposals, Purchasing, express, Real Estate, reconciling, reporting, Sales, Sales Reports, scheduling, Tax, troubleshooting, utilities, year-end  Reported to the V.P.of Finance, responsible for all General Accounting and contract duties, and supervised a staff of five people.  Duties included but were not limited to the following; financial statement preparation, management reports, ADP payroll processing for 2 separate companies, assisted with Cost Accounting, G/L, A/P, A/R, Inventory control, Order entry, Billing, Customer P.O.  Administration, and controlled Sales Commissions.accounting, General Accounting, accounting software, ADA, ADP payroll, A/P, AR, automation, back-up, backup, Bank Reconciliation, banking, Billing, Billings, budgeting, Cash flow, Controller, Cost Accounting, cost analysis, credit, documentation, Finance, financial, financial forecasts, financial operations, financial reporting, financial statement preparation, Financial Statements, general office, GL, human resources, HR, Inventory, Inventory control, LIMS, managing, meetings, office, network, Order entry, Payroll, processes, coding, Proposals, Purchasing, express, Real Estate, reconciling, reporting, Sales, Sales Reports, scheduling, Tax, troubleshooting, utilities, year-end          Education      High School Diploma   :   Business Management/Accounting      Zephyrhills High School   -   City  ,   State             "
ACCOUNTANT,"         STAFF ACCOUNTANT         Summary     Flexible Accountant who adapts seamlessly to constantly evolving accounting processes and technologies.       Highlights          10 years of practical accounting experience  Prior Management experience      Full lifecycle implementation  Prior experience using MS Excel, JD Edwards, QuickBooks, AX, and RFMS on an expert level            Experience      Company Name     January 2016   to   Current     Staff Accountant   City  ,   State      Involvement with month-end closing process   Prepare and reconcile full cycle monthly financial statements for selected entities, including supporting schedules, equity roll forward, cash flows, taxes, budget variance reports, and other management reports, as needed.  Make all necessary recurring and correcting entries.  Review financial projections versus actual results and report on variances.  Support all financial audits and examinations   Assist in preparation of the balance sheet and other reports to summarize and interpret current and projected company financial position   Participate in developing accounting controls and risk management strategies   Resolve requests in a timely manner, demonstrating a high level of commitment to meeting requirements within the provided guidelines   Prepare the monthly reporting packages, including analysis of current actual results to prior period actual results for use in internal and external reporting.          Company Name     February 2012   to   August 2015     Accounting Manager/ JDE Business Analyst   City  ,   State      Oversee entire receivable functions to include job costing, billing, aging, collections, resolution of billing discrepancies   Supervise and manage the workflow of assigned staff (approximately 12 employees) to ensure the timely and accurate preparation and review of accounting transactions and reports  Provide analysis and interpretation of accounting issues to ensure compliance with GAAP and support the decision making Interface with other departmental leads and branch managers to solve problems that cross departments   Oversee and manage other accounting and miscellaneous functions to include labor posting, receiving, auditing purchase orders for accuracy, pricing, requirement compliance for contractors   Develop and implement policies, procedures, and systems to ensure efficient work flow and clear expectations of assigned staff   Forecast staffing needs, manage schedules of assigned staff, interview and selection, administer disciplinary actions as needed, train new hires, manage time off requests   Run reports to reconcile labor, materials, payments, accounts   Review builder contracts and sign all lien releases, and notice to owners   Act as key facilitator of ERP selection and implementation, including but not limited to: Consult with upper management and provide development support, participate in system upgrade by assisting in planning, development and testing, continuously gain an understanding of the business operations and provide techniques to enhance technical business processes, design and suggest innovative modifications in application systems, perform a wide range of activities associated with application analysis, design functions, and program review, develop test data; conduct testing and debugging to produce required results, participate with IT teams to improve/optimize operations performance, and schedule and conduct training of staff on software.          Company Name     August 2011   to   January 2012     Administrative Accountant   City  ,   State      Public Accounting Work with QuickBooks (entering deposits, making general journal entries, and closing entries, entering monthly transactions, and doing reconciliations), along with creating work papers for multiple clients, put together monthly reports for clients, work with Microsoft office on a daily basis  Payroll experience   Fill out tax forms and applications.          Company Name     September 2007   to   April 2008     Executive Assistant   City  ,   State      Worked between 20 - 25 hours per week while a sophomore at USF Worked with QuickBooks (A/P, A/R, Bank Reconciliations, Deposits) and Fishbowl, picked up mail from PO box and took deposits to the bank, filed all customer and vendor reports and information (creating new files when necessary), answered phones and dealt directly with customers and vendors.          Company Name     August 2006   to   September 2011     Accounting Assistant   City  ,   State      Work 15 - 20 hours while in high school to save for college Work with QuickBooks (creating invoices, deposits, entering bills), file all customer and vendor reports and information (creating new files when necessary)          Education      University of South Florida     December 2010       Bachelor of Science  :   Accounting    City  ,   State               Skills     Accounting, A/P, auditing, balance sheet, Bank Reconciliations, billing, budget, business operations, business processes, contracts, clients, decision making, ERP, financial, financial audits, financial statements, forms, JD Edwards, job costing, materials, MS Excel, Microsoft office, month-end closing, Payroll, policies, pricing, Public Accounting, QuickBooks, receiving, reporting, risk management, staffing, supervisory    "
ACCOUNTANT,"         STAFF ACCOUNTANT                 Experience         August 2013   to   Current     Company Name   -   City  ,   State      Accounting Manger							Report to CFO Manages 4 colleagues.  The accounting department consists of 2 Accounting Clerks, 1 Financial Analyst, and 1 Volunteer.  Lead person for all aspects of close, including preparing and entering 30 journal entries and preparation of 35 balance sheet reconciliations.  Developed new and easier ways of doing journal entries for month end process, using Microsoft Excel.  Have reduced journal entry keying by a day and half, allowing more time for analysis.  Revamped old cost reporting and 990 templates, using Excel, to make the process easier for colleagues that would enter information into the system.  Have cut down lead and processing time for each, making the entire submission time faster for system senior leadership.  Selected as point person to help our system office install and run PeopleSoft Finance at St.  Mary's Hospital.  Directly responsible for training staff at hospital, and have assisted system in developing the financial statements that are used today.  Assisted all hospital directors in the planning and execution of their departments AOP for the next fiscal year.  Assisted in making a $5 million dollar turn around in total hospital EBIDA for fiscal year 2015.  Responsible for maintaining and tracking $75 million in hospital fixed assets.  Developed new FTE position control productivity report using complex queries and reports in Microsoft Access.             June 2006   to   August 2013     Company Name   -   City  ,   State      Staff Accountant/ IT						Report to Finance Supervisor Assisted in financial month end close, by preparing over 20 journal entries and 25 Balance Sheet reconciliations.  Developed various sales, TGP, and other contribution margin reports, using Microsoft Access and Excel.  Led the division in creating projects that would strip out relevant information from a report and put into Excel, using Monarch data mining software.  Developed over 30 models for the division to use.  Developed Excel macros to help make entering journal entries easier at month end.  Corporate office started using them for their month end close.  Assisted in developing an automated reporting system that would distribute reports to sales force, and senior management every morning.  Led IT department and helped maintain division IT infrastructure.  Developed reports that track all IT assets and give a check list of what to do in case of a hard drive crash or any other maintenance activity.  This report is still used to this day at the division.  Created a sales report in Excel that used links, macros, and formulas, to show each sales persons sales, TGP, and cases, by using a drop down box and selecting their name.             December 2003   to   June 2006     Company Name   -   City  ,   State      Accounts Payable/ IT						    Report to Controller Accountable for the coding and paying of all Accounts Payable invoices.  Including getting management signature, along with following up on and invoice discrepancies.  Assisted in getting purchase orders from warehouse and entering in our purchase order system.  Developed a new spreadsheet to help track fuel expense and tracking for operations.  Assisted in month end close process, and was asked to then take over the sales tax and beverage tax journal entries for the division.  Accountable for 5 Balance Sheet reconciliations for the division.  Developed spreadsheet to keep track of customer credits, and salesman reimbursements.  Developed report to show how many purchase order shorts there were, by vendor and warehouse id.          Staff Accountant    March 2001   to   December 2001     Company Name   -   City  ,   State      Reported to Assistant Controller.  Accountable for inventory for all 15 Sprint stores in our area.  Led month end inventory counts, where each store would send me their results and I would match up to purchase order and sales to make sure everything tied out.  Accountable for process of stolen, warranty and damaged phones, by making sure we received correct credit back from Sprint.          Education      IRS 990 Tax Reporting & Submission
*CMS Cost Reporting Submission
*Property Tax Exemption Submission
*AOP Budget Planning                Bachelor of Arts   :   Accounting  ,   May 2000    Western Illinois University   -   City  ,   State      Accounting        Associates Degree   :   Accounting  ,   May 1997    Black Hawk College   -   City  ,   State      Accounting        St. Mary's Hospital Leadership Team                  Skills    Accounting, Accountant, Accounts Payable, balance sheet, Budget Planning, CMS, Controller, credit, data mining, senior management, Finance, financial, Financial Analyst, financial statements, fixed assets, hard drive, inventory, leadership, macros, Microsoft Access, Microsoft Excel, Excel, office, Monarch, month end close process, month end close, next, PeopleSoft, coding, reporting, sales, spreadsheet, Supervisor, Tax, phones   "
ACCOUNTANT,"         SUPERVISOR ACCOUNTANT           Professional Summary    Ability to work in a fast paced, deadline driven environment, independently or as a team.      Core Qualifications        Microsoft Office, advanced Excel, PowerPoint, MS Access, Atlas, Windows 95 - XP, Harvard Graphics, QuickBooks, NGS Systems (Net Global Solutions Systems), People Soft, SAP, Quicken, Nanovision, 2-Tier, Phoenix (E1), and Business Objects.            Experience      Supervisor Accountant    July 2015   to   Current     Company Name   Ôºç   City  ,   State      Performed financial reporting activities for the Ichthys Project.  Specific responsibilities included the following Financial Reporting including variance analysis of P&L's and Balance Sheet.  Project accounting including billing and month end closeout for assigned projects.  Sarbanes Oxley compliance/FCPA - Quarterly testing of internal controls.  Responsible for preparing budgeting and forecasting.  Account reconciliations and analysis of balance sheet accounts.  Monitoring of project accounts receivables, unbilled, unearned and financial performance.  Responsible for preparing Backlog Roll Forward for Ichthys.  Prepare PowerPoint presentations, charts, and graphs.  Attend Monthly and Quarter PSR/PFSR meeting.  Performance of ad-hoc request and special projects as required.          Lead Accountant    July 2008   to   July 2015     Company Name   Ôºç   City  ,   State      Performed financial reporting activities within the Government, Infrastructure and Minerals product line.  Specific responsibilities included the following Financial Reporting including variance analysis of P&L's and Balance Sheet.  Project accounting including billing and month end closeout for assigned projects.  Sarbanes Oxley compliance - Quarterly testing of internal controls.  Assist with budgeting and forecasting.  Account reconciliations and analysis of balance sheet accounts.  Monitoring of project accounts receivables, unbilled, unearned and financial performance.  Responsible for preparing Backlog Roll Forward for Infrastructure and Minerals.  Assist in preparing PowerPoint presentations, charts, and graphs.  Performance of ad-hoc request and special projects as required.          Senior Accountant    December 2007   to   June 2008     Company Name   Ôºç   City  ,   State      Review the SSC general ledger accounts and make correcting entries.  Performs account analysis and reconciliation.  Create and maintain ad hoc reports and reporting databases such as Access and Excel.  Monitor SSC process execution for SOX compliance, and coordinates testing activities with auditors.  Generate and analyze process performance metrics.  Assists in developing and testing automated tools such as Lotus Notes and SSC webpage.  Assist in preparing PowerPoint presentations, charts, and graphs.  Reconcile intercompany balances with 18 sister companies.  Prepare accounts payable accruals.  Reconcile AP accruals, payroll transactions, and fixed assets.  Set up fixed assets in JDE for depreciation expense.  Pay monthly lease for vehicles and gas cards.  Prepare monthly financial reports and tax packages.  Prepare monthly forecast analysis and summary variance explanations.          Senior Financial Analyst    October 2005   to   October 2007     Company Name   Ôºç   City  ,   State      20th Century Fox Home Entertainment one of the world's most recognized and respected producers and distributors of films and television programs) Researched and analyzed licensee royalty statements, reconciled local office financial statements, evaluated company's position by using multiple schedules (e.g., sum cost, revenue and contribution), forecasted month-to-date, prepared and analyzed monthly forecast, prepared quarterly forecast statements and presented findings to senior management.  Prepared, maintained and reviewed forecasts.  Set up projects in PeopleSoft.  Performed month-end close activities.  Individually analyzed and prepared production actual.  Analyzed and prepared month-to-date and year-to-date variance explanations.  Prepared journal entries and coordinated with senior management to input book entries into People Soft.  Performed financial analysis as requested.  Prepared licensee royalty statement to be uploaded into Atlas.  Prepared and processed journal entries to be uploaded into PeopleSoft.          General Accountant    June 2005   to   August 2005     Company Name   Ôºç   City  ,   State      Supervised over a 120 different accounts within the United States by using Nanovision.  Adjusted journal entries to balance general ledger.  Handled bookkeeping monthly byusing Nanovision and Excel.  Provided bank reconciliations for month-end closing statement for each account.          Accountant    September 2004   to   January 2005     Company Name   Ôºç   City  ,   State      Oversaw accounts receivables operating and approval process to support production of over 150 checks weekly.  Authorized check signer, approved all wire transfers over $1M.  Adjusted journal entries to balance general ledger.  Contributed to annual budget process, working with various department heads to review historical activities, trends, and future obligations.  Handled 1099 Miscellaneous tax issues.  2005) Managed month-end closing cycle.          Education      Master of Business Administration   :   Business Development Strategy, Management  ,   May 2008    Pepperdine University, Graziadio School of Business and Management   Ôºç   City  ,   State      Business Development Strategy, Management        Bachelor of Science   :   Finance Spanish  ,   May 2004    University of New Orleans   Ôºç   City  ,   State      Finance Spanish        Languages    Fluent in English and Spanish (proficiency has decreased due to moderate use).        Skills    Account reconciliations, accounting, accounts payable, accounts receivables, accruals, ad, AP, balance sheet, balance, bank reconciliations, billing, bookkeeping, book, budgeting, budget, Business Objects, charts, oral communication, CPA, databases, Fluent in English, senior management, finance, financial, financial analysis, financial reports, Financial Reporting, financial statements, fixed assets, forecasting, general ledger, general ledger accounts, Government, graphs, Harvard Graphics, JDE, Lotus Notes, Access, MS Access, Excel, Microsoft Office, office, PowerPoint, PowerPoint presentations, Windows 95, month-end closing, payroll, PeopleSoft, People Soft, presentations, QuickBooks, Quicken, reporting, SAP, SOX compliance, Sarbanes Oxley, Spanish, tax, television, variance analysis, Excellent written   "
ACCOUNTANT,"         ACCOUNTANT I       Summary     Flexible A ccountant who adapts seamlessly to constantly evolving accounting processes and technologies.          Highlights          Strong communication skills  Effective time management  Analytical reasoning  Detail-oriented      Account reconciliations  Customer-oriented  Flexible team player  Superior research skills            Experience      Accountant I   08/2014   to   Current     Company Name   City  ,   State      Set up new jobs and new hires in the Profitool accounting software.  Prepare weekly invoices and perform research to resolve billing/payroll issues.  Collect on aged receivables and report to management on a monthly basis.  Perform reconciliation of accounts and make necessary entries and adjustments.  Perform accounting analysis and conduct special accounting related projects at management's request.  Examine accounting documents to verify completeness and conformance with specific accounting requirements.  Trace and reconcile records of financial transactions.  Check accounting transactions to ensure proper support documentation.         Staff Accountant/General Accounting Supervisor   03/2011   to   08/2014     Company Name   City  ,   State      Assisted billing department staff with error resolution and direction on new issues.  Resolved pricing, quantity, and sales or fuels tax errors on invoices for customers.  Responsible for all accounting aspects of the Arguindegui Oil Company II (AOC).  Reconciled purchases clearing and outstanding bill of lading report with accounts payable and tied to the general ledger monthly.  Assisted with and helped coordinate month-end ledger process.  Performed monthly closing of purchase order, bill of lading, and sales order modules.  Responsible for journalization of recurring entries, investigated and resolved miss-posted transactions, monitored and managed month-end accruals, and performed bank reconciliations.  Reconciled fuel and product inventory.  Prepared and submitted reviewed trial balance to Controller.  Kept current buyer listing of Texas End-User and Agricultural Exemption Signed Statement numbers and verified that exempt purchaser's statements were on file and licenses were not expired.  Identified and segregated total of exempt gallons sold to governmental agencies.  Reconciled listings of exempt buyer gallons purchased with report from Sage MAS 200 ERP, and prepared/filed federal and state fuels tax report forms.  Prepared and filed quarterly Texas Motor Fuel Transporter Report form.  Prepared and filed Texas Sales and Use Tax Return.  Provided satisfactory responses to external requests for data.  Ensured AOC complied with tax and regulatory authorities.  Produced monthly trend reports and ad hoc investigative analyses.         Accounts Payable Clerk   12/2010   to   03/2011     Company Name   City  ,   State      Reviewed/entered invoices and booked manual checks for all electronic transactions.  Performed other duties such as filing and organizing supporting documentation for check runs.         Tax Associate   12/2008   to   04/2011     Company Name   City  ,   State      Prepared tax returns, processed Refund Anticipation Loans and Refund Anticipation Checks, and served customers.         Associate Administrative Assistant   01/2009   to   10/2010     Company Name   City  ,   State      Provided significant level of administrative support to the Mid Rio Grande Border Area Health Education Center (MRGB AHEC) Executive Director.  Managed daily operations of the programs under the MRGB AHEC.  Performed all functions of accounting which included payroll, payroll reports, accounts payable, accounts receivable, reconciling cash accounts, and preparing monthly financial statements by department, on a consolidated basis and on a budget basis.  Performed grant accounting and prepared all grant reports in order for the organization to receive its grant funds.  Assisted in monitoring budget.  Compiled statistical and financial data for reports.  Assisted in maintaining equipment inventory.  Coordinated travel arrangements for staff.  Maintained employee records.         Administrative Assistant/Bookkeeper   08/2008   to   01/2009     Company Name   City  ,   State      Responsible for input, maintenance, and reconciliation of all accounting systems and recordkeeping including budget, purchasing, personnel procedures/files, salary & fringe benefits, insurance, contracts, taxes, and revenue-producing activity.         Work-Study Student Employee   09/2007   to   04/2008     Company Name   City  ,   State      Fulfilled general office duties, worked with The Raiser's Edge 7 fund-raising software, assisted with preparations for events, and performed basic use of TAMUS' Financial Accounting Management Information System.         Work-Study Student Employee   02/2004   to   05/2005     Company Name   City  ,   State      Performed general office duties which included filing, making copies, answering phones, sending faxes, shredding, and assisted in the distribution of paychecks, etc.         Education      Master of Professional Accountancy  :   Accounting   12/15/2012       Texas A&M International University   City  ,   State               Bachelor of Business Administration  :   Accounting   08/07/2008       Texas A&M International University   City  ,   State               Languages     Bilingual English/Spanish.       Skills      Microsoft Office  Accounting Software: Sage MAS 200 ERP, Peachtree Complete Accounting, QuickBooks Pro, Profitool     "
ACCOUNTANT,"         PROJECT ACCOUNTANT       Summary     Quality-focused accounting professional with over 15 years processing invoices, managing vendors and auditing expense reports. A strong desire and ability to  maximize profits and control costs with respect to maintaining effective internal controls related  to Accounts Payable. Knowledge and experienced in AIA billings, Nevada prelien law, Nevada Contract Law, Union payroll and laws.        Highlights         SkillsTimberline Accounting software, Foundation Accounting software, Spectrum, JD Edwards, Ebuilder,  Microsoft Office applications,   General ledger accounting aptitude  Strong communication skills  Effective time management  Accounts receivable professional  10 key by touch     Knowledge of Sage  Expert in customer relations  Complex problem solving            Experience      Project Accountant     Mar 2015   to   Current      Company Name   -   City  ,   State    Verified details of transactions, including tenant allowance requests and lease verification. Coded the general ledger and processed vendor invoice payments.Coordinated approval processes of all accounts payable invoices including tenant allowance requests and commission payments.Conducted month-end balance sheet reviews and reconciled any variances.        Office Administrator     Jul 2013   to   Dec 2014      Company Name   -   City  ,   State     Responsible for office management including new hires/rehires.  Responsible for processing invoices and creating purchase orders for approval.  Assisting with union payroll processing.  Responsible for running financial reports for management review.         Staff Accountant     Dec 2011   to   Jan 2013      Company Name   -   City  ,   State     Responsible for all Accounts Payable using Foundation software Responsible for all Accounts Receivable including AIA billings, lien waivers, and payment postings.  Responsible for Payroll including union reporting.  General Ledger journal entries as needed.         Office Administrator     Sep 2008   to   Jun 2010      Company Name   -   City  ,   State     Calculated figures such as discounts, percentage allocations and credits.Verified details of transactions, including funds received and total account balances.Coded the general ledger and processed vendor invoice payments.Coordinated approval processes of all accounts payable invoices.Balanced batch summary reports for verification and approval.Researched and resolved billing and invoice problems.         Project Accountant     Nov 2005   to   Jul 2008      Company Name   -   City  ,   State     Comprehensive management of the Accounts Payable function for a $40 million General Contractor Responsible for compilation of extensive loan draw packages and respective documentation reviewed and    approved by banks, owners/developers, architects, construction control companies and owners representatives.  Worked closely with the Controller, Contract Administrator, and Project Managers insuring billing accuracy.  Close interaction with sub-contractors ensuring proper documentation submitted with monthly billings.  Completed annual certified courses covering aspects of Nevada Revised Statutes pertaining to Nevada lien and contract law.         Accomplishments     Reduced invoice over payments by 30%.       Education        Accounting   1997     Santa Barbara Business College         Accounting       Interests    Nevada Notary Public          References available upon request.      Additional Information      Nevada Notary Public          References available upon request.        Skills    10 key by touch, Accounting software, Accounts Payable, Accounts Receivable, administrative, AIA, AS400, billing, billings, Controller, draw, documentation, Drafting, Estimating, financial report, financial reports, General Ledger, Human Resources, insurance, law, Microsoft Office applications, office, office management, Payroll, payroll processing, Project Management, reporting, Timberline   "
ACCOUNTANT,"           SENIOR ACCOUNTANT       Professional Summary    Senior accountant who completes accounting activities with accuracy and speed with extensive experience in full life cycle of general ledger accounting      Skills          Aderant/CMS  Excel  QuickBooks Pro  SQL  Access¬†  Peachtree  Hyperion      Financial reporting  US GAAP principles  IFRS  Bookkeeping  Budget development  Individual tax returns  Essbase            Work History      Senior Accountant      Mar 2006   -   Current      Company Name     City  ,   State       Reconcile various balance sheet accounts not limited to cash and liability accounts, including bank statements, for the purpose of maintaining the accuracy of the general ledger in accordance with cash, GAAP, and various international tax legislative basis.

Perform the primary liaison function for the interim and annual
audits performed by Deloitte.¬†   Perform
assigned schedules for interim and annual audits.¬†   Assist auditors with understanding of firm's internal controls
which include revenue and expenditure cycle.



¬†  Review and analyze journal entries from the original accounting source and if a variance from the general ledger is found, initiate discussions with specialists in accounts receivable, accounts payable, payroll, and tax department to resolve the discrepancy.  Review and analyze international payrolls in¬†aspect of income tax, local tax, consumption tax, and fringe benefit deductions for Seoul, Shanghai, and Tokyo office and upload into Aderant/CMS for posting into the general ledger.  Analyze and reconcile¬†value added tax for Vienna and Seoul office  Resolve currency fluctuation issues and record gains/losses related to currency exchange rates for the international offices of the firm by using currency mode journal entries.  Analyze expatriate expenditures on monthly basis to be reported on W-2 form.  Prepare initial K-1 schedules to be filed by tax department   Prepare month-end various accrual journal entries including base wage, bonus, occupancy, prepaid property insurance, telecommunications, and catering accruals.  Prepare and analyze expense allocations from firm general to local offices on a monthly basis.  Review and analyze inter-company transactions for Seoul, Shanghai, Tokyo, and Vienna office  Prepare monthly financial statements, which are shared with the partners and management of the firm.  Assist in translation of various fixed asset invoices from Seoul and Tokyo office and other Asian offices' travel expense reports.  Notable accomplishments: Found material misstatement in prepaid property insurance for the first quarter of '08 and made prospective adjustments to the related general ledger accounts.  Provided clarity in Japanese payroll systems associated with health, welfare, and childcare allowance to the management and made prospective adjustments to the related general ledger accounts.         Accountant     Jan 2005   -   Mar 2006      Company Name     City  ,   State       Maintain financial records in accordance with GAAP to be reported to a parent company and investors.  Analyze & reconcile G/L accounts and prepare semi-annual, and end year B/S, I/S, and statement of cash flows Coordinate with warehouse manager to ensure daily shipping schedules.  Communicate with outside company's designated CPAs when tax issues arise.  Establish master employee payroll record file for information entry into payroll system.  Receive & compute hours, make deductions for 401K, health insurance, and other adjustments thru Paychex Prepare loan applications and maintain factoring arrangements with A/R schedule.  Assist in training, guidance and coordination of accounts payable, accounts receivable, and other departments and site personnel.  Performed semi-annual inventory valuation.           Financial Analyst     Aug 2002   -   Jan 2005      Company Name     City  ,   State       Manage and forecast funds for Palm Desert National Bank sponsored 350 ATM terminals averaging 2.5 million on a weekly basis.  Reconcile & settle, and act as lead accountant for Innobeta Systems, Inc., (affiliate of Money Marketing, Inc.).  Prepare monthly Profit and Loss reports as to surcharge and interchange.  Analyze communication and armor carrier expenses as a temporary M&A team member during due diligence procedure of ATM World Corp.  Analyze processing costs and network fees in terms of EFTs.  Prepare audit work papers, confirmations and other documentation to make the audit efficient and hold on audit fees in connection with annual audit.  Perform analysis of general ledger accounts; prepared journal entries and adjustments to facilitate closings.  Assist in the preparation of full financial statements and footnotes for investors and lenders.  Review work of staff and operations to assure that certain daily procedures and reconciliations were performed routinely according to policies and procedures.  Translate and prepare documents pertaining to defective parts of ComNet ATM Series assembled and distributed by Nextran Industries, a subsidiary company of Chungho ComNet Co., Ltd.  Consult private investors and customer services.           Education      Bachelor of Business Administration  :   Accounting     August 2002      TEMPLE UNIVERSITY     City  ,   State     Accounting Audit Project: ""Identifying potential risks that would impact the audit of Xerox Corp.""
Select Courses: Advance Accounting, Accounting Information System, Auditing & Assurance Services, Taxation       Interests      World travel/Photography/Golf/Soccer/Movie/Fashion        Certifications      Certified Public Accountant, New York State, Date
     of issued: 03/04/2015, License number: 117205        Additional Information      Activities: Vice President, APS (Accounting Professional Society) at Temple University, 2001 - 2002
     "
ACCOUNTANT,"         CONTRACT ACCOUNTANT         Summary     More than ten years of progressive experience in manufacturing accounting  Currently preparing for CMA exam; CPA eligible   Strong motivator and morale builder with a positive outlook  Ability to communicate effectively with all levels  Cum Laude graduate with BBA in Accounting and Finance   Exceptional analytical, communication, and leadership skills  Advanced Excel skills   Experience with multiple ERP and Accounting systems - adapt well to different systems  Willing to relocate        Highlights        Advanced Excel, PowerPoint, Outlook, and Word skills
*IFS, Macola Progression, NetSuite, JD Edwards, ADP Payroll, Tool$, Crystal Reports, Global, FAS- Fixed Asset Software, Vantage, QuickBooks            Accomplishments     While at Robbins LLC, decreased month end close from a ten day close to a three day close without compromising the integrity of the financial statements.  Implemented paperless AP filing system while working at Robbins LLC. This saved a large amount of time during audits or when researching issues.  Received Robbins LLC's Presidential Award each year for going above and beyond job responsibilities, creating efficiencies, and cost savings.       Experience      Company Name     January 2014   to   Current     Contract Accountant   City  ,   State      Contracted as accountant for client during a maternity leave (Client ERP software NetSuite).  Bookkeeping for clients and personal taxes.  Assessed and advised client on internal controls, audit follow up to ensured policy and procedure compliance and effectiveness.  Made client recommendation of purchasing card use.Wrote policies and procedures for client.Through rebates and extension of cash flow resulted in 22% total annualized savings.          Company Name     January 2008   to   January 2014     Quality Manager   City  ,   State      Lead a team of direct report quality assurance specialists and inspectors.  Build Effective relationships with customers, vendors and plant employees.  Manage product inspections to identify and isolate quality issues.  Ensure plant compliance with ISO 9001:2008.  Zero findings on first plant ISO audit.  Education, motivation and training of plant workforce.          Company Name     March 2008   to   April 2013     Senior Staff Accountant Promoted to Quality Manager   City  ,   State      Responsible for month end closing process for three plants   Cash management   Management of all AP and AR functions   Supervision of AP/AR clerks   Comparative Financial Statements preparation and review for three separate plants as well as consolidated.: Financial statement analysis; Balance sheet reconciliations; Variance accounts analysis; deep analysis requiring much research   Preparation of Bank Borrowing Base Certificate/ Bank Covenant compliance  Lead semiannual bank audits and financial statement audit  Financial results reporting to President when VP of Finance is unavailable   Year-end inventory audit/verification   Key member of the Robbins Financial Control Committee/internal control testing  Annual Budget preparation and monthly review with department managers   Standard cost and pricing of Molded Product   Assist with raw material and Customix standard updates   Miscellaneous projects, assist or advise where/when needed.          Company Name     January 2004   to   January 2008     Staff Accountant   City  ,   State      General ledger:  BS accounts, fixed assets, inter-company accounts   Sales and use tax for multiple states   Prepared/implemented procurement card policy and procedure   Key member of fixed asset module implementation   Assist with acquisitions.          Company Name     January 2004   to   January 2004     Staff Accountant   City  ,   State      Payroll and cash management.          Company Name     January 2003   to   January 2004     Accounts Receivable   City  ,   State      Accounts receivable and accounts payable.          Education      University of North Alabama     2004       BBA  :   Accounting and Finance    City  ,   State      GPA:   TVA Investment Challenge
*Alpha Theta Chi Collegiate Honor Society
*Delta Mu Delta National Honor Society in Business Administration
*Graduated with Honors (Cum Laud GPA: 3.7     *Accounting and Finance TVA Investment Challenge   *Alpha Theta Chi Collegiate Honor Society   *Delta Mu Delta National Honor Society in Business Administration   *Graduated with Honors (Cum Laude GPA: 3.7)         Columbia State Community College   2001               State  ,   Columbia            Educational Activities/Awards      Extracurricular activities	University of North Alabama: Alpha Chi Accounting Club, Phi Beta Lambda Business Leadership Club, Bisk Student Representative
Columbia State Community College: Student Council Member (Lawrence County Site)
Awards received	University of North Alabama: Sarah R. Brown Scholarship, All-American Scholar, Dean's List,, National Collegiate Business Merit Award, Accounting Achievement Award, Institute of Management Accountants National Conference Attendance Scholarship
Columbia State Community College: Lloyd Booker Memorial Scholarship, Dean's List        Skills     Month end close, Year end close, Cash Management,  Supervision, AP/AR, Acquisitions, ADP Payroll,Balance sheet, Bookkeeping, Budget preparation, Cash Flow, Crystal Reports, ERP, Financial Statements, Financial statement analysis, Fixed Assets, General Ledger, Internal Control, Inventory, Payroll, Quality Assurance, ISO, ISO 9001, IFS, NetSuite, JD Edwards, Macola, Excel, Outlook, PowerPoint, Word, QuickBooks          "
ACCOUNTANT,"         STAFF ACCOUNTANT       Professional Profile     To gain payroll skills       Qualifications          Deltek Time and Expense 8.1; Costpoint 6.1; ADP  Enterprise HR 5.0; ADP 5.30; eTime 3A; Ceridian; SAP  Equity Edge, Acuity 4.10; Kronos; Nextgen;  Office Suite, accounts payable, benefits, budget, Contracts, documentation,  general ledger, insurance,   access, Microsoft Office Suite, Enterprise, payroll processing, personnel, policies,   tax, training material, workshops, year-end              Relevant Experience     Successfully transitioned company from use of paper timesheets to an automated payroll system within  six months.Worked with human resources to develop streamlined way to track paid time off.Simplified payroll processing procedure to increase department productivity by 25%.       Experience      Staff Accountant     08/2014   to   Current      Company Name   City  ,   State      Review, verify and input personnel action forms for all certified, classified, and substitute positions.  Process times sheets with the use of the Kronos timekeeping system for all employees of the schools assigned.  Responsible for an annual payroll of over 18 million dollars.  Process paper time sheets for all bus and shuttle drivers.  Responsible for entry of all direct deposit, W-4, and A-4 forms for all employees working for the Board using Nextgen accounting software.  Update supervisor as required for changes or corrections needed to complete the monthly payroll processing.  Analyze and access reports and data before finalizing the monthly payroll to identify variances or other anomalies that need to be corrected prior to final processing.  Ensure employees board approved payroll changes are calculated and prorated based on the required salary schedule.  Work closely with the supervisor and team members to ensure implementation of processes are standardized and executed in accordance with school board policies.         Payroll Administrator     07/2009   to   01/2014      Company Name   City  ,   State      Responsible for all payroll functions.  Updated payroll records; including changes in employee tax exemptions, direct deposit, benefit deductions, and applicable garnishments.  Provided timesheet training and granted access credentials for all new hires.  Maintained payroll guidelines by writing and updating policies and procedures.  Complied with federal, state, and local legal requirements by studying existing and new legislation.  Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.  Independently maintained and prepared post payroll tax general ledger entries bi-weekly and at month-end close.  Provided weekly written memos to management and staff concerning time and attendance.  Prepared and provided all requested documents and materials for annual payroll audit.  Tested Accounts Payable expenditures for annual Sox Audit.  Maintained employee confidence and protects payroll operations by keeping information confidential.  Supported organization's mission; committed to exceeding customer expectations through efficiency and quality service.  Left this position to attend to a family medical situation that has since been resolved.         Payroll Specialist     03/2001   to   03/2005      Company Name   City  ,   State      Developed and processed confidential payroll documentation for approximately 300 employees located throughout the Southeast Region.  Executed payroll budget of over $45 million through the payroll processing vendor and ensured final disbursement of funds to employees.  Acted as Point of Contact for ADP and eTime systems for the Blood Services Division of the Alabama Gulf Coast Region.  Conducted a study which resulted in improved accuracy of timesheet input, enhanced actual payroll output, and streamlined the payroll timesheet process which yielded greater efficiency.  Managed the payroll training of department timekeepers and monitored their daily progress.  Wrote a revised payroll.  technical manual from vendor training material that was deemed more user friendly by the trainees.  Provided a bi-weekly briefing to the Payroll Manager on labor issues, status of payroll, and current projects.  Prepared and issued W-2's for the region ensuring accurate employee wage records and timely submission of tax documents in preparation for year-end-close.  Left this position due to a lay-off within the company.         Staff Accountant     06/1999   to   03/2001      Company Name   City  ,   State      Processed bi-weekly and semi-monthly payroll for 180 employees throughout the United States.  Analyzed and reviewed benefit election documentation to ensure proper selections were made by employees.  Executed garnishment and child support orders in accordance with state laws.  Reconciled payroll bank accounts after disbursement of funds.  Processed accounts payable checks to be distributed to numerous company vendors.  Prepared journal entries and made adjustments to the general ledger for month-end close.         Payroll Specialist     09/1997   to   06/1999      Company Name   City  ,   State      Responsible for the payroll execution of nearly 400 employees in the Retail Division.  Verified application packets to ensure all required documentation was captured.  Input pertinent information into the ADP system and ensured new associates were properly registered to receive accurate compensation.  Received and processed all employee job verification requests from various businesses and creditors.         Payroll Accountant     09/1996   to   09/1997      Company Name   City  ,   State      Review confidential contractual offer letters for tenured and part-time professors to determine appropriate compensation packages.  Contracts were negotiated with professors and upon approval, the financial conditions of the contract were executed.  Tracked the labor funding for contracts staying within the prescribed departmental salary budget.  Responsible for committing and obligating funds for in-house contracts and matching the final disbursements.  Coordinated insurance and retirement benefits for all college faculty and staff.         Education      MBA     2010     University of Phoenix   City  ,   State             B.S  :   Business Adminstration   1992     Alabama A&M University           Business Adminstration       Affiliations     American Payroll Association       Skills     accounting software, accounts payable, ADP 5.30, ADP, benefits, budgets, Ceridian, Contracts, documentation, Edge, Equity, forms, funds, general ledger, insurance, Kronos   Microsoft Office Suite,networks, Payroll, payroll processing, personnel, policies, processes, publications, SAP 6.20, taxes, training material    "
ACCOUNTANT,"         CORPORATE ACCOUNTANT       Summary     Over 15 years of increasingly responsible experience in general accounting, budgeting and reporting, fixed asset management, project management, payroll and income tax preparation, and database administration. Eager to acquire a position in a prestigious organization, where I actively participate in their enhancement and my education, professional experience, and skills become a positive feature to the company.  Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes.       Highlights         *SPC4 -B Co.  192nd Support Battalion (76P10) - Logistics experience 1989-1992  *Acquaintance on SAGE, BANNER Financial, Infoview, SAP R3, SAP Business 1, FAS 500, QuickBooks, Labor Trak, Ceridian, Paychex and ADP payroll systems, MAPICS (SyteLine-manufacturing),  Vertex (taxes),  Outlook,  Word, Excel, Power Point, Lync and Pro-series software.      Analytical reasoning  Account reconciliation expert  Budget forecasting expertise  General ledger accounting  *ISO9001 QMM Auditor, Crosby Certify and knowledge of the full spectrum leadership imperatives skills            Accomplishments     ERP Implementations  ADP (Payroll)  SAGE FAS (Fixed Assets)  Syteline (Manufacturing       Experience      Corporate Accountant      Jan 2011   to   Jun 2015      Company Name   Ôºç   City  ,   State     Implemented fixed assets internal controls create depreciation schedules, files, and monitor capital expenditures to ensure all projects are completed within budget and in the time frame stipulated.  Accountable for fixed assets capitalization, depreciation and amortization.  Fixed assets software implementation - Project Lead, research software companies, compare and contrast the different options that was suitable to company's needs.  Payroll-HRO module implementation support, set up conferences calls, prepared implementation presentation; training, prepared written progress reports to management Create process and procedures for various aspect of accounting aligned to company guidelines.  Responsible to analyze general ledger accounts to ensure financial statements are accurate and reliable.  Review P & L accounts and compare current to prior year and calculate % of over or under budget for decision making.  Reconcile balance sheets account and  ensure adjustments are properly posted.   Reduced closing time for monthly and quarterly close by 35% by implementing new consolidation procedures.Restructured and analyzed software deficiencies to improve budget reporting.Aligned all financial activity with the regulations of the GAAP.Revised and streamlined inefficient work procedures with automation software.        Senior Accountant/Analyst     Jan 2010   to   Jan 2011      Company Name   Ôºç   City  ,   State     Responsible to prepare several reports such as; Operating expense report,  Sales report, Revenue, and COGS analysis report in which we compare prior month and prior year data for decision making.  Prepare the Gross Profit Inventory elimination (GPIE) report to ensure that we report the proper information in our financial statements as per GAAP and company standards.  Managed capital and non-capital projects; prepare fixed asset capitalization, fixed asset cycle count, review for impairment, retire assets as needed and other related activities.  Responsible to create account reconciliation metric to monitor and improves process.  Assisted Cost Accountant with inventory management, annual cycle count, reconciling inventory data and adjustments.  Prepare AP payment package and audit invoice for possible errors.  Confirm month end Inter-company balances and ensures amount reported in BOFC agrees to our balance.  Review accounts receivable aging for possible past due and maintain communication with customers.  Post and reconcile daily cash transactions.         Accountant     Jan 2003   to   Jan 2010      Company Name   Ôºç   City  ,   State     Performed general accounting duties; prepare journal entries, balance month end closing transactions, monitor inter-company transactions and confirmed balances at month end, prepared account analysis report and reconciliations as per company standards.  Participated in the new ERP implementation, Sarbanes Oxley processes preparation for AP, Payroll, fixed assets and sales tax procedures.  Prepare monthly headcount report, Payroll Added Cost (PAC) analysis report for manager's decision making.  Responsible to prepare monthly and year-end schedules and assist controller with the preparation of the company's budget and financial statements.  Fixed Assets - Reorganized fixed assets files, cycle count assets and properly record new assets to ensure that fixed assets were in accordance with general ledger and FAS system.  Monitored projects, account balance and maintain communication with project manager as per company and GAAP regulations.  Prepared monthly, quarterly, semi-annual and annual sales taxes for 35 states.  Processed Annual Property Taxes and prepare 1099 forms.  Improved payroll process, ensure time card information was process in a timely and accurately fashion.  Accounts Payable Team Lead- Reorganized department, improved supplier and company communication, reduced vendor phone calls by processing and resolving invoices issues on a timely manner.  Monitor vendor data master for duplication or possible fraud.         Financial institution

Accounting Clerk     Jan 2000   to   Jan 2003      Company Name   Ôºç   City  ,   State     Managed to downsize account reconciliation balance from 83 to .75 million dollars on open balances.  Processed non-sufficient funds checks, ACH, and wires.  Reconcile over 15 bank accounts, including FED account.  Analyzed costs and revenues to project future trends.         Financial institution
Accounting Clerk     Jan 1998   to   Jan 2000      Company Name   Ôºç   City  ,   State     Reconciled bank accounts cleared more than .75 million in open items.  Monitor FED account discrepancies.  Processed non-sufficient fund checks, ACH and monitor Puerto Rico and Orlando transactions.  Maintain communication with Puerto Rico and Orlando Branches.         Education      Graduate Diploma  ,   Business Administration	        Universidad   2009     Metropolitan University   Ôºç   City  ,   State      Business Administration	        Universidad        Bachelor of Science  ,   Accounting   2007     Universidad del Turabo   Ôºç   City  ,   State     Accounting             Languages    Bilingual (English and Spanish)      Skills     ISO9001, Team Lead, Logistics, MAPICS, Excel, Outlook, Power Point, Word, Works, QuickBooks,  SAGE, Sales, SAP, SAP R3, Sarbanes Oxley, self-starter, Spanish, SPC4, Vertex, Ceridian, ADP   Improves process, Fixed Assets Administrator, Project Lead, Account Reconciliation Skill, Payroll and Budget Proficiency, Capital Expenditures and Inventory Management, Communications Skills, Decision making, Financial Statements Analysis, Research Skills, Fast learner,    "
ACCOUNTANT,"         FINANCIAL ACCOUNTANT       Summary     CPA Financial Accountant specializing in financial reporting and analysis. Successful at managing multiple licensing and royalty reporting with international corporations, such as Disney, Warner Brothers and LEGO.       Highlights          Tertiary qualified:   ¬†¬†¬†‚Äã     International experience:   ¬†‚Äã‚Äã     Technical proficiency:   ¬†‚Äã¬†¬†¬†    with Master Degree in Accounting, CPA Licensed with 5+ years' experience in financial reporting, and management accounting¬†   Multi-Cultural/ international team working experienceBilingual English & Chinese¬†   ERP/Accounting¬†systems¬†Proficiency; Advanced utilization Microsoft Office Suite, especially Excel.           Accomplishments      The company has been awarded by Disney and Warner Brothers as top 10 licensee in Asian Pacific Region and licensee of the year 2013, 2014, My team has been awarded by the board in the meeting.  As the chef accountant for licensing, I have re-modeled an Excel controlling summary tool to monitor the usage of the minimum guarantee for 150 plus individual licensing contracts.  Re-modeled divisional comparison in P&L.        Experience     05/2012   to   05/2015     Financial Accountant    Company Name   Ôºç   City  ,   State      Financial Reporting : Accountable for the provision of accurate, timely and efficient financial reports on behalf of management to lodge financial statements (B/S, P/L, Cash Flow and Others Specific Reports) within the Group and also to the external parties Applying¬†AUS-IFRS Accounting standards and Company Accounting Policy¬†across various transactions and accounting issues. ¬† ¬†  Royalty Reporting: In charge of 150 plus Royalty Reports, Monthly or Quarterly reporting to Warner, Brothers, Mattel, Disney, Lego etc. global brands; ¬†Verify sales reports with Licensing Contracts, Royalty Rates, CMF/ BDI, Other Marketing Funds etc. Royalty, Payment / Withholding Tax¬†¬†         09/2011   to   05/2012     Assitant Accountant    Company Name   Ôºç   City  ,   State      Cash flow/ Foreign Currency management Foreign currency Management: Options and Swap Management of the banking function including daily Banking Reconciliation for the group Accounts. Staff Expense management/ Concur -SAP staff self- report system / Company Cards Management  Leadership and support of the International Logistic. AP, AR and payroll functions Oversees Accounts Payable /Accounts Receivable /Payroll functions, provide training to staff. Coordinate with International logistic department to handle any urgent shipping documents.         08/2008   to   09/2011     Assistant Accountant    Company Name   Ôºç   City  ,   State      Ensuring that transactions comply with financial policies and procedures;  Preparing, verifying, processing invoices and coding payment documents;  Preparing batches of invoices for data entry and ensuring accuracy and completeness of data;  Completing banking and invoicing through the MYOB and RMS operating systems;  Recording all cheques and maintaining the general ledger;  Maintaining accounts receivable and payable;         07/2007   to   08/2008     Front Office Officer    Company Name   Ôºç   City  ,   State      Taking bookings  Cash/ Payment handling  Actively approaching potential clients in promoting and selling various products and services;  Online customer service  Customer care  Assist with other office/ administrative tasks.         01/2007   to   04/2007     Internship - Credit Officer    Company Name   Ôºç   City  ,   State      Providing administrative support including filing, printing and organising confidential client documents;  Handling credit card enquiries from corporate clients in a professional manner;  Addressing general client enquiries and complaints, ensuring client satisfaction is maintained;  Assessing credit applications, ensuring details are completed accurately with correct identification;  Gaining knowledge in regulations and principles in commercial banking;  Providing advice on credit applications and various credit products and services;  Liaising with team managers and reporting on client follow-up requirements;  Building rapport with clients to maintain long term relationships.          Education     2010     Master of Business   :   Accounting    Monash University   Ôºç   City  ,   State  ,   Australia     Continuing education courses focusing on the Major Changes in Accounting Standards,¬†  Legal Concepts with Tax Analysis seminar         2009     Bachelor of Commerce   :   Accounting & Finance    Victoria University   Ôºç   City  ,   State  ,   Australia     Coursework mainly covered Management Accounting, Financial Accounting, Auditing,¬†Governance & Ethics.¬†         Professional Affiliations    CPA AUSTRALIA¬†      Languages    English & Chinese Mandarin¬†      Skills      Communication Skills: ¬†Taking initiative in communication among team members by interacting with people from diverse cultural backgrounds, and building up excellent client and peer relationships.  High efficiency: to pressuring the best way to solve the problem and making contribution to business organization. ¬† ¬†  High attention to Details: while ensuring accuracy and completeness of particulars, executing corrections on errors that occur and performing thorough reviews on necessary documents. ¬†¬†     "
ACCOUNTANT,"         SENIOR ACCOUNTANT         Summary     11 + years experience in the accounting profession. Bachelors Degree - in Accounting and studying for CPA license. Managed tax preparation and filing for 25 diverse companies such as sole proprietors, corporations, s-corps, partnership, non-profit organization in many different industries for 10 different states. Results-oriented Accountant skilled in regulatory reporting, tax accounting operations with an e xtensive knowledge of accounting software and processes.          Highlights          Payroll, & Tax  940, 941 withholdingAccounting  Accounts Payable & Receivable  Multi-State Sales Tax Filing  Analytical reasoning  Account reconciliation expert      General ledger accounting Financial statement analysis   Strength in regulatory reporting  Adobe, Sage, PeachTree, Quick Books, MS Office, Medlin, Tax Slayer, Pro Series, Lotus I, II, III proficient            Accomplishments      Accounting Reviews ¬†   Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns for Fortune 500 company consisting of 17 branches in 10 different states    General Ledger Accounts ¬†   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.          ‚Ä¢      Streamlined accounting and billing activities, improving efficiency,  productivity and profitability for accounting and tax firm.   Auditing ¬†        ‚Ä¢      Extensive experience with Financial Statements audits, reviews compilations and audits for Governmental organizations.        ‚Ä¢      Saved over $20,000 as a result of a Worker's Compensation Insurance, Sales and Use Tax Audit.       Experience      Senior Accountant  ,   01/2011   to   Current    Company Name   Ôºç   City  ,   State      Successfully negotiated settlement with the NC State Revenue Dept to keep restaurant owner from losing business.  Reconciled 6 years of tax returns for Performance Motorcycle shop in three months bring client current with all tax filings.   managed 10 business accounts and 30 individual clients payroll and tax needs           Accountants Payable/Receivable & Purchasing Administrator  ,   01/2012   to   Current    Company Name   Ôºç   City  ,   State      Audit credit card bills and transactions, process check requests, & cash receipts.  Prepared, calculated and filed monthly multi-state sales and use tax returns.  Match up check invoices; obtain all signatures required for check disbursements & bank transfers.  Reconcile vendor statements, research & correct discrepancies resolving customer & vendor inquiries.  Maintain consignment accounts, assist with purchasing & inventory management   Obtain credit references, set-up new customer accounts          Accountant  ,   01/2011   to   01/2012    Company Name   Ôºç   City  ,   State      Prepare payroll, sales and use tax, employment taxes, employer taxes, W-2, annual reports.  Manage two separate entities (corporation and proprietorship)  Transformed company into a positive financial standing   Implemented modern tax & accounting software QuickBooks, Peachtree, Payroll Mate increasing office productivity.          Accounts Receivable & Collection Manager  ,   01/2010   to   01/2011    Company Name   Ôºç   City  ,   State      Successfully collected and deposit of $1,200,000.00 of outstanding debt from General Contractors on current and past projects  Amended incorrect corporate, multi-state sales and use tax returns for 3 different entities.  Restructured and managed accounts receivable billing process for Government & multi-state projected invoicing .  Resolved discrepancies between financial, budgetary transactions, records, and reports or problems associated with complex or nonstandard transactions.   Filed bond claims with Surety Company on defaulted contracts           Accountant  ,   01/2002   to   01/2011    Company Name   Ôºç   City  ,   State      Prepared/Filed Individual & Corporate Income Taxes (1040, 1040A, 1040EZ, Schedule - A,C,M, EIC,SE, L,1065, 1120, 1120S, Schedule - A,B,K,L,M-1, M-2, K-1) Business Tax (Federal 941, 940, State withholding, Sales and Use Tax, W-2, I-9).  Liaison with Internal Revenue Service, Department of Labor, Workers Compensation Insurance Commission, Employment Security Commission, and Department of State Revenue for filing of tax returns.  Managed and implemented the installation of accounting and tax software programs (Quick Books, Peach Tree, Medlin, and Tax Slayer).          Education      Bachelor of Science  :  Accounting  ,  2010    Colorado Technical University   Ôºç   City  ,   State  ,   USA     Professional Certificate   Basics in Accounting February 2010  Financial Statement Analysis May 2010         Associate of Arts and Applied Science  :  Accounting  ,  2007    Rowan Cabarrus Community College   Ôºç   City  ,   State  ,   USA            Skills      Attention to Detail goal oriented Accounts payable, receivable, manager  Versatile accounting software experience with Lotus I, Quick Books, Sage, PeachTree, Adobe, MS Office, Payroll, Purchasing  12 years experience performing Journal Entry Preparation/Posting, Financial Statement Analysis, Bank Reconciliations Full Cycle Month & Year-end Close, Problem Solving Profit & Loss, Regulatory Filings, Tax Analysis and Compliance     "
ACCOUNTANT,"         STAFF ACCOUNTANT           Summary    Highly analytical and detail-oriented professional; possessing extensive financial statement background in quality assurance, compliance, auditing, customer service and regulatory requirements. Thorough knowledge of: financial reporting, cash and accrual basis accounting, fund basis reporting, GAAP and other accounting standards. Adapt quickly when new software and systems are installed. Proficient with: QuickBooks, MAS, ADP, Condo Manager, Adobe, and all Microsoft applications software. Excel in problem solving and strategic planning skills.      Highlights        DBA				Quick Books
MAS - Sage Software		Microsoft Excel
ADP Drive          Microsoft Access
Condo Manager          Microsoft Word                Education      Bachelor of Science   :   Accounting  ,   May 2010    University of North Carolina   Ôºç   City  ,   State      Accounting        Bachelor of Science   :   Business Administration Finance  ,   May 2010    Business Administration Finance          Experience      Staff Accountant    January 2014   to   October 2014     Company Name   Ôºç   City  ,   State      Performed all month end functions to produce financial statements.  The functions include: reconciliation of the operating and payroll bank accounts, recorded sales for the month, recorded payroll journals, accrued payroll, recorded sales tax, submitted sales tax to NC department of revenue, recorded inventory adjustments, and recorded balance sheet month end entries.  Entered all payables and receivables for the 7 franchise locations.  Worked with vendors to resolve any situations that arose.  Reviewed and maintained that all needed franchise document were on file and up to date.  Worked directly with controller on year-end review.  Assembled all requested financial and legal documentation that was put into presentable formats.  Maintained weekly spreadsheet on collected franchise royalties and advertising fees.  This spreadsheet is used for the year-end audit.  Managed a company that owned and rented out 12 commercial properties of a shopping center to approved businesses.  Responsible for: negotiating rent rates for new or renewing tenants, writing leases, collecting rent, cash flow management, payables, and resolving any tenant complaints or inquires.  Managed a company that was a small farming entity.  Responsible for maintaining cash flow, all payables, and setting up credit accounts with vendors.  Entered all payroll journals and maintained cash flow for company that employed labor to work at farming entity.  Filed North Carolina Annual Report for all companies managed by Cary Keisler Inc.  and verified that all were current on their filings.          Staff Accountant    March 2013   to   January 2014     Company Name   Ôºç   City  ,   State      Collect daily deposits for newly entered SOs as well the balance for any SO that has completed once a job status report has been ran.  Interact directly with customers on outstanding deposits and balances due.  Responsible for all PO and non PO payable entry/coding for all companies.  Work directly with vendors to resolve and discrepancy with payables.  Pull weekly-unpaid bills reports that are used for cash flow projections.  Complete weekly check run for all companies.  Reconcile monthly purchasing American Express credit card that ranges from $60,000.00 - $100,000.00+.  Helped facilitate roll of purchasing manager during turnover period from September 2013 - December 2013.  Responsible for ordering needed materials/supplies for factory production floor.  Worked directly with VP of Finance and members of the production floor in collection of data to develop unit valuation.  This information combined with continued data collection is being used for future bills of materials and job costing.          Staff Accountant    April 2012   to   March 2013     Company Name   Ôºç     State      Lead reconciliation of Balance Sheet to ensure no discrepancy with General Ledger.  Research and resolve any transaction deviating from ordinary operations.  Run Project Cost Reconciliation at month end to ensure all billable expenses are posted to a project.  This ensures all enries are posted to the correct project and General Ledger account.  This provides billing information as well as the correct bottom line for each project.  Design Excel Spreadsheet for prepaid employee benefits for EOM reconciliation purposes.  Reconcile American Express accounts for SDI and Battleware.  10 Accounts) Responsible for all entry and custodial book keeping of SDI's fixed assets for depreciation purposes.  Daily reconciliation SDI's Operating, Interest Sweep, and Line of Credit accounts for most accurate cash projections.  Responsible for coding and entry of all Payables items for SDI and Battleware.  Prepare monthly Sales and Use Tax.          Financial Management Partner    July 2010   to   August 2011     Company Name   Ôºç   City  ,   State      Identified, reported, tracked, and resolved subsidiary ledger discrepancies in all phases of the revenues and receivables accounting processes.  Provide an end to end financial statement assurance and accurate presentation by aiding and completing tasks in all areas of operations; performing all monthly bank reconciliations, applying all required financial regulations in preparing and delivery of financial statements.  Provided Support to clients and other employees via email on implementations, software support, and financial reporting issues in all aspects of day-to-day operations.  Trained new accounting department employees with functionality demonstration to assist in proficient accounting support and software transitioning i.e.  QuickBooks, Peachtree and excel transitioning.  Able to perform duties of all departments of accounting including accounts payable, accounts receivable, legal coordination and transactional audit and review.  Coordinate Lien and Foreclosure preparations, research ownership status and balance histories in order to accurately file legal claims on behalf of our cliental.  Constant analysis of all clients' interim financial reports and comparative statements to verify the validity and monitor for inconsistency.  Prepare variance reports and explanations to quickly summarize areas of increased variances in expenses.  Assist other areas of management in fund accounting budget preparations and presentation at annual and monthly board meetings.  Coordinate and prepare materials for audits, review, and tax returns.  Assist in annual budget preparations, prepare billings for all cycles, perform all adjusting month end transactions and required G/L posting entries required to correct errors or balance discrepancies.          Interests    Alpha Sigma Phi: Officer and Chair positions          January 2006- May 2010 Vice President Social Chair Greek Week Delegate Livestrong Foundation: Bike-a-thon       Skills    accounting, accounts payable, Accounts Receivable, ADP, advertising, AR, balance sheet, balance, bank reconciliations, benefits, billing, billings, book keeping, budget, cash flow projections, cash flow, controller, Credit, clients, data collection, delivery, documentation, email, Finance, financial, financial reporting, financial statements, fixed assets, General Ledger, inventory, job costing, ledger, legal, materials, meetings, Microsoft Access, Microsoft Excel, Excel, Microsoft Word, negotiating, DBA, Payables, payroll, Peachtree, processes, coding, purchasing, Express, Quick Books, QuickBooks, Research, Sage, Sales, Spreadsheet, Tax, software support, valuation, year-end      Additional Information      Activities: Alpha Sigma Phi: Officer and Chair positions          January 2006- May 2010 Vice President Social Chair Greek Week Delegate Livestrong Foundation: Bike-a-thon      "
ACCOUNTANT,"         STAFF ACCOUNTANT         Summary     Flexible Accountant who adapts seamlessly to constantly evolving accounting processes and technologies.  Committed to keeping accurate accounting records. Possesses a natural knack for numerical accuracy and calculating balances.       Highlights          Account reconciliations  Cash-flow report generation  ACCPAC accounting skills  Accounts receivable professional  Accounting operations professional  Knowledge of Sage  General ledger accounting aptitude  Complex problem solving  Great Plains knowledge  Effective time management  Proficient in SAP         Microsoft Office proficiency  Excel spreadsheets  Meticulous attention to detail  Results-oriented  Self-directed  Time management  Professional and mature  Resourceful  Strong interpersonal skills  Strong communication skills  Expert in customer relations            Accomplishments       General Ledger Accounts   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.   Researched and resolved billing problems that had been previously missed. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.        Professional Experience      Company Name     December 2009   to   Current     Staff Accountant   City  ,   State      Prepares general ledger entries by maintaining, coding, and processing records and files; reconciling accounts.  Responsible for recording journal entries, compiles, identifies and analyzes changes in account reconciliations, researching and resolving variances.  Prepares consolidated internal and external financial statements by gathering and analyzing information from the general ledger system and from sub- companies.  Maintains and balances an automated consolidation system by inputting data; verifying data.  Analyzes information and options by developing spreadsheet reports; verifying information.  Assisting with financial statement review and preparation, providing support toward interim and annual financial statement audits.  Receive, maintain and control payable for 10 companies for a multi-million dollar corporation, using an internal system to process dissimilar documents and refunds.  Audit and reconcile purchase orders with incoming invoices.  Contact vendors to advise them of ordering requirements and to discuss pricing.  Ensuring correctness of billings and supporting documentation.  Record, process and reconcile General Ledger entries.  Drafting correspondence, data entry in various computer systems, established a filing systems and record keeping.  Consult with staff to discuss price quotes, technical specifications and other matters to purchases.  Work with the requester to justify using certain vendors, large business or sole source orders.  Provides immediate staff assistance to my supervisor on a variety of confidential and sensitive matters involving operations.  Identifies activities or situations that may adversely impact company plans.  Process payroll for contract employees.  Performs research and consolidates information from various offices and advises supervisor and senior management on recommended solutions to conflicts or problems.          Company Name     June 2009   to   September 2009     Accounting Clerk   City  ,   State      Bill, sort, verify, and mail out invoices for over 2000 residential and commercial accounts, monthly and quarterly in Flexibill.  Produce end of month reports.  Compile shut off register for delinquent accounts monthly.  Post payments to accounts.  Answer incoming calls regarding bills.  Reconcile bank statements daily.  Schedule maintenance calls for maintenance team per request.  Make any necessary adjustments to bills or updates to accounts.          Company Name     July 2008   to   February 2009     Accounting Clerk/ Human Resources   City  ,   State      Processed personnel actions such as promotions, pay change, transfers and new hire Personnel.  Researched potential employees and new markets via Internet, Advertising, and Job Fairs.  Screened, interviewed, qualified, counseled, hired, and facilitating orientations for new employees; coordinated payroll; Demonstrated excellent organization, problem solving, and negotiating skills.  Communicated persuasively and effectively with high-level corporate executives and business owners.  Monitored and ensured compliance with applicable employment laws and regulations.  Initiated and maintained communication and coordination of activities with Branch Manager and Area Vice President serving as central contact for service issues and resolutions.  I code and enter personnel data into automated systems for New Hires.  Verify and enter time and attendence for all employees into Quickbooks for payroll. Process payroll.  Produce settlements for product received from vendors.  Enter settlements for payment after approval from owner.  Assist Plant Manager and Controller by maintaining electronic calendar and schedule appointments as needed including arranging conferences and various other meetings as well as assisting in procedural aspects of preparing correspondence and reports            Company Name     July 2007   to   June 2008     Business Operations Associate   City  ,   State      Managed customer accounts, including but not limited to invoicing, collections, Purchase Order tracking, customer service and working with customers to answer questions, offer option resolve outstanding issues.  Made routine welcome and maintenance calls to customers and managed total accounts receivable with an Aging of + $3.2 million.  Duties also included keeping time and attendance using a timekeeping system.  I processed personnel actions such as promotions and pay change.  I applied my knowledge and skills in the use implement principles in securing, analyzing, and evaluating the essential facts needed for a decision.  I exercises considerable independence in reviewing the classification of a variety of non-controversial lower-graded clerical and administrative, technician, and semi-skilled wage grade positions; I applied the classification standards criteria in order to determine title, pay play, series, and grade level; I applied a knowledge of human resources (HR) rules, procedures, and technical methods concerning position classification, position management, and HR automated systems; I reviews the requests for completeness, accuracy, and the presence of necessary supporting documents; retrieves data from the HR automated system; I provided information and advice to visitors and callers regarding HR procedures; uses multiple office automation software; I used word processing software to create, copy, edit, store, retrieve, and print position descriptions, forms.  I transmitted and received documents and messages electronically using personal computers or workstations that are networked or linked to other computers or workstations; and I performed other duties as assigned.          Company Name     March 2007   to   July 2007     Accounting Clerk   City  ,   State      Classified accounting transactions.   Entered contractors bill able hours and labor for  payment.    Pay subcontractors invoices  Tactfully ascertains purpose of visit or call and referred them to superior or appropriate operating personnel, multi-line phone system.   Adjusted incorrect invoices prior to entering them in system.   Prepared control documents and other posting documents reflecting the entries to be made.  Reviewed pending items and ensured that follow-up action is taken on all items pending.   Conduct cycle count for three warehouses. Input renovation jobs into NX/View. Charge material to jobs in Solomon. Assign job numbers for new contracts.   Enter invoices and entered issues/returns received from  sub contractors.   Serve as a Timekeeper for 25 employees using ITAS as well as perform facilitator and administrative duties including greet and assist clients;  maintain and update staff calendar for: the OS Director and OS HR Manager;  create organization charts, schedules and spreadsheets using Excel and PowerPoint; order supplies for staff; sort mail  Schedule, coordinate, and organize staff meetings and other routine/essential meetings as required. This is to include: confirming a location (reserve conference rooms), sending invites to all attendees, confirmation of attendance, updates forwarded to staff via email; etc.          Company Name     September 2006   to   February 2007     Accounting Clerk   City  ,   State            Company Name     April 2006   to   August 2006     Assistant Bookkeeper   City  ,   State              Company Name     September 2004   to   December 2005     Customer Service Representative   City  ,   State            Education      Strayer University     2014       Bachelor of Science  :   Accounting       State  ,   United States            Strayer University      2011       Associate of Applied Science  :   Business Management      State  ,   United States            Skills     Proficient in Microsoft Office 2010 Access, Word, Excel, Outlook, Alpha-5, System Application Process (Sap), Windows (2007,XP, NT, 2000, 98, 95, 4.1) MS DOS, MAS 90/200, NX/View, Sales Logic, Solomon ,Great Plains, Scrapware, Scrap Dragon , Oracle People Soft 8.9, IQMS, Laser fiche,Type 60 wpm    "
ACCOUNTANT,"         SENIOR ACCOUNTANT             Experience      Company Name     June 2011   to   Current     Senior Accountant   City  ,   State      Prepare quarterly and annual financial statements for 17 multi-family communities for distribution to investors and financial institutions.  Reconcile and account for all activity on the income statement and balance sheet including cash, fixed assets, derivatives, equity, and property debt.  Coordinate and review work of external audit firms.  Initiate capital calls and distributions for investors.  Manage budgets and construction loan activity for approximately $100,000,000 in active construction projects in FL, MA, and MD.          Company Name     March 2010   to   June 2011     Associate Fund Controller   City  ,   State      Performed quarterly and annual close procedures for MSREF (Morgan Stanley Real Estate Funds) 6I, the largest international real estate investment fund to date with $8 billion of partnership assets, and draft financial statements distributed directly to fund investors.  Lead quarterly management fee process by performing work to draft approximately $14,000,000 in bills to fund Partners.  Develop work plan to ensure deadlines are met, test results, delegate work to other Fund Controllers, and perform detailed review of their work.  Lead MSREF 6I initiative to implement reinvestment of proceeds (ROP) methodology to reallocate approximately $120,000,000 in cash to-date amongst investments with deficient cash balances to cover contributions and expenses.  Write formulas to analyze cash movement in Microsoft Excel and assist four Information Technology Vice Presidents in programming the partner capital sub ledger system to calculate the movement and test results.  Wrote standard operating procedures memo for ROP to train team members.          Company Name     June 2007   to   March 2010     Advisory, Forensic and Audit Associate   City  ,   State      Performed research to locate red flags in numerous potential fraudulent mortgages at one of the largest bank failures in U.S.  history.  Developed writing skills by drafting over forty memorandums that summarized potential fraud in loans that were presented to multiple agencies of the Government.  Wrote a thirty-five page corporate intelligence narrative explaining personal and Professional relationships of an individual under investigation.  These tasks assisted the FBI in arresting the individual, suspected of orchestrating a two billion dollar mortgage fraud scheme.  Performed substantive test work, analytical procedures, and testing of controls at multiple audit clients, including leading the sales and inventory test work of an international company with approximately one billion in annual sales.  Audited cash, receivables, investments, inventory, payables, property, debt, equity, revenue, cost of goods sold, and expenses.  Analyzed audit client's major accounting processes, identified control weaknesses, and recommended solutions and improvements.  Worked on multiple phases, including fraud investigations and data analytics, of a high profile engagement involving the largest natural disaster relief fund in United States history and was the first to analyze, discuss, and research a series of fraud allegations received from an anonymous telephone hotline that lead to a new, lasting client relationship with the Federal government.  Analyzed a series of bank accounts owned by over twenty customers of a large, domestic bank to determine the amount of funds stolen and trace illicit transfers made by a bank employee from each account in a multi-million dollar fraud scheme.             August 2006   to   May 2007     Accounting Tutor		        Sole Proprietorship   City  ,   State      Held private sessions to teach financial accounting to over 25 individual client needs and wrote practice questions which resulted in grade improvement amongst all clients, including one who increased his exam performance by 35 percentage points after sessions.          Education      EMORY UNIVERSITY, Goizueta Business School     5 2007       Bachelor of Business Administration  :   Accounting    City  ,   State      GPA:   GPA: 3.63/4.0 GPA: 3.77/4.0    Accounting GPA: 3.63/4.0 GPA: 3.77/4.0        Interests    Fulton County CASA Board of Directors Member, Treasurer.  Plan fund raisers, review budget and financial statements, and supervise CASA staff in not-for-profit organization that trains volunteers to mentor children being pulled from their homes through the Fulton County court system for abuse and neglect.
CPA, Hold an active Georgia license and scored between 87 and 93 out of a possible 99 on each of the four sections of the CPA exam.
CFE, Certified Fraud Examiner, which      Skills    accounting, balance sheet, budgets, client, clients, derivatives, drafting, equity, financial, financial accounting, financial statements, fixed assets, Funds, Government, Information Technology, inventory, investments, ledger, MA, Microsoft Excel, natural, page, payables, processes, programming, Real Estate, research, sales, scheme, telephone, writing skills      Additional Information      COMMUNITY SERVICE, CERTIFICATIONS AND AWARDS Fulton County CASA Board of Directors Member, Treasurer.  Plan fund raisers, review budget and financial statements, and supervise CASA staff in not-for-profit organization that trains volunteers to mentor children being pulled from their homes through the Fulton County court system for abuse and neglect. CPA, Hold an active Georgia license and scored between 87 and 93 out of a possible 99 on each of the four sections of the CPA exam. CFE, Certified Fraud Examiner, which requires passing four exams and two years work experience in preventing and detecting fraud. Recipient, 2007 John R. Jones Accounting Award.  Given annually by vote of Emory University Professors to recognize the top performing senior year student in academia, community involvement, and character. Recipient, 2006 Ben Pius Award.  Awarded by Emory Professors to recognize exceptional achievements by the highest performing junior year accounting student at Emory University.      "
ACCOUNTANT,"         PROJECT ACCOUNTANT       Professional Summary    Obtain a position in a professional organization where I can apply my skills and loyalty in exchange for career guidance, training and opportunity for advancement.      Core Qualifications        Microsoft Office (Word, Excel, PowerPoint, Access).
FCR: Online Application for financial transactions.            Experience     July 2012   to   December 2013     Company Name   City       Project Accountant        The project funded by USACE- United State Army Corps of Engineers  Performed weekly Cash Counts and monthly Bank account reconciliations and reports back to the MTN / DC home office project accountant.  Entered all transactions into the WEBFCR and  uploaded backup to the WEBFCR on a daily basis  Prepared cash flow projects for upcoming months (Cash forecast) and submitted the budget request every month.  Uploaded all vendor/ contractor invoices to IMS and Ensured all payments are made in a timely manner to vendors and employees.  Reviewed a limited variety of accounting documents and/or transactions to ensure proper supporting documentation has been submitted.         February 2011   to   June 2012     Company Name   City       Subcontract Accountant        The program funded by USAID- United State Agency for International Development  Reviewed all supplier/subcontractor invoices, bill and requests for payment transfer from LBG-B&V office to be reviewed and approved by Contract Manager, Task Order Manager and Chief of Party.  Kept track of all sub-contracts documents, all payments confirmations sent from Head Quarter (DC office) and reviewed vouchers for wire transfer from Headquarter DC.  Prepared all vouchers (disbursement, Cash, Bank and Advance journal vouchers) for expenditures and ensured that expenses are reasonable, allowable and allocable to the project, and coded all payments by account type using the GL Accounts.  Preparation of weekly financial reports with Backups and send to HQ.  Responsible to disbursement of all B&V Cash Payments and Petty Cash, Cash Book, Bank book and other B&V financial Activities.         June 2010   to   November 2010     Company Name   City       Administrative & Finance Coordinator        The project funded by USAID- United State Agency for International Development  Organized and preparing technical, administrative and financial files.  Facilitated the lodging arrangements for any visitor, book flights for local and international staff traveling to the field and local transportation for international visitors.  Maintained record keeping system of all office administrative and financial files.  Handled the sending, receiving and distributing of all correspondence between the Kabul and Washington DC; served as the main point of contact for EDC/Washington.  Assisted in purchasing materials for training workshops and other activities.  Prepared payments for the procurement of materials, equipment, furniture and stationary for the project on timely basis.  Prepared monthly and regular reports of Expense Vouchers, Advance Vouchers, and Bank Vouchers.         September 2006   to   May 2010     Administrative Officer        CETENA GROUP ‚Äì Kabul, Afghanistan  Developed a filing system, established, and maintained a standard system to ensure Files tracking of IED (Improvised Explosive Devices) Project.  Organized data and information, prepared and maintained records, documents and control plans for the monitoring of IED (Improvised Explosive Devices) project.  Facilitated new/ extend visa for the International Staff, follow-up with the flight booking, confirmation and cancellation and ensured the work permits and visa for international staffs were up-to-date.  Performed other Administration duties.          Education     1 2016     Virginia International University                  Master‚Äôs in Business Administration (International Business)          Expected spring       1 2012     Kardan University            Bachelor  :   Business Administration Finance    Business Administration Finance       1 2006     Capital Institute of Information Technology            Diploma  :   Business Administration    Business Administration       1 2006     Khurasan High School                            Skills    accounting, accountant, administrative, Army, Agency, backup, book, budget, Business Administration, cash flow, contracts, DC, documentation, filing, financial, GL, home office, IMS, International Business, materials, Access, Excel, Microsoft Office, office, PowerPoint, Word, procurement, purchasing, receiving, record keeping, transportation, type, workshops   "
ACCOUNTANT,"         PAYROLL ACCOUNTANT       Summary    Sixteen years experience reconciling the general ledger system, four years experience in accounts payable and eleven years experience in accounts receivable. Good organizational skills and detailed oriented.      Highlights          FAS Asset Accounting  Quickbooks  Anytime Scheduler  KRONOS  Munis  MAS90  JD Edwards      Excel  Word  Outlook  Internet Explorer  FRX  Netscape Messenger            Experience      Payroll Accountant   07/2006   to   Current     Company Name   City  ,   State       Answered employee questions regarding pay and resolved any issues and discrepancies  Advised managers on organizational policy matters and recommend needed changes..  Processed and submitted Teacher Retirement reports and payments  Updated confidential employee banking information with accuracy and speed  Ran the monthly and bi-weekly payroll process.  Reviewed salary changes stemming from merit increases, promotions, and pay adjustments.          Accountant   04/2002   to   06/2006     Company Name   City  ,   State       Verified details of transactions, including funds received and total account balances.  Coded the general ledger and processed vendor invoice payments.  Deposited third party checks, as well as monthly reserve transfers.  Balanced batch summary reports for verification and approval.  Researched and resolved billing and invoice problems.  Maintained detailed administrative and procedural processes to improve accuracy and efficiency.  Provided support for owner and sales team in managing operation work flow.  Handled cash and deposits using the proper accounting procedures and documentation.  Researched and resolved collections and billing disputes with tact and efficiency.  Set up, tested and configured networks, desktops, laptops and printers.          Staff Accountant   07/2001   to   03/2002     Company Name   City  ,   State       Prepare consolidated financial statements.  Reconcile fixed asset system with general ledger.  Run and make journal entries for depreciation of fixed assets.  Transition financials and fixed assets due to merger with PRG.          Staff Accountant   01/2000   to   06/2001     Company Name   City  ,   State       Process billing and cash receipts.  Reconcile accounts receivable general ledger account.  Verified/requested insurance coverage on all equipment.  Processed journal entries.  Prepared reports for the Board of Directors.   Prepared weekly reports for creditors and Controller.          Accounts Receivable Administrator   01/1999   to   12/1999     Company Name   City  ,   State       Processed cash receipts and credit card payments.  Reconciled general ledger account.  Reviewed new accounts for credit.          Contracts Processor   02/1993   to   12/1998     Company Name   City  ,   State       Audited customer contracts   Verified and billed contracts billing fixed price   Assisted project managers in closing out contracts   Assisted with both, internal and external, audits   Trained personnel in Raleigh, NC on processing contracts  Reconciled state accounts Assisted marketing in collecting large dollar invoices   Audited vendor invoices for payment   Verified accuracy of hourly charges, living expenses and equipment acquisitions   Tracked purchase order balances and generated Lotus reports for vendor files   Processed and audited service/contractor activity records which applied billing to service contracts and generated customer invoices   Advised project managers when contracts were overcharged on service contracts   Audited vendor invoices for payment.          Education      Master  :   Accounting & Financial Management   2014       Keller Graduate School of Management   City  ,   State        Accounting & Financial Management with Certified Fraud Examiner emphasis         Bachelor of Science  :   Accounting   1993       DeVry University   City  ,   State        Accounting           Computer programming    Army National Guard   City  ,   State         Debug computers  Programmed system to working order          Skills    Accounting, Accounts payable, Accounts Receivable, accruals, acquisitions, billing, closing, Consulting, contracts, Controller, credit, Customer Support, financials, financial statements, fixed assets, general ledger, Human Resource, insurance, Internet Explorer, JD Edwards, Job costing, KRONOS, Lotus, marketing, MAS90, Excel, Outlook Express, Windows, Word, Netscape, Payroll, personnel, Quickbooks   "
ACCOUNTANT,"         GENERAL ACCOUNTANT           Career Focus     To obtain a position which will allow me to utilize skills I have acquired through my education and work experiences while continuing to expand my knowledge. Energetic and motivated student dedicated to providing top-quality patient care. I have ten years of administrative support service with five years of that being in a senior position. I work proficiently in a team environment and demonstrate excellent interpersonal skills. I am detailed and multi-task oriented and believe that I can efficiently accomplish any task placed before me.       Licenses     Basic Life Support (BLS) Certification 2013-Present       Skill Highlights          Skilled in conducting physical assessment  Post-operative care  BLS certified  Committed to pediatric nursing         Type 72 WPM  Computer skills: MS Word/Excel/PowerPoint/Outlook, RIS, Health Connect, Symposium, Mainframe, Abraxas, SAP            Professional Experience      General Accountant    April 2010   to   April 2011     Company Name   Ôºç   City  ,   State      Responsibilities: Maintain general ledgers, bookkeeping, generate reports from Dun and Bradstreet, establish credit limits for new customers, balance books for end of month closing.          Medical Biller/Collector    December 2009   to   April 2010     Company Name   Ôºç   City  ,   State      Responsibilities: Post charges/payments,  Maintained patient charts and confidential files, transcription, prepare progress reports for workers compensation cases, process liens for liability cases, manage M.D.'s calendars, prepare subpoenas, answer high-volume phones, front desk check-in and scheduling.           Lead of Clerical Services    August 2000   to   December 2009     Company Name   Ôºç   City  ,   State      Responsibilities: Provide administrative support for senior management, present education/training to all new clerical staff, including cross-training for multiple service areas,  Maintained patient charts and confidential files., prepare statistical reports for senior management, transcribe diagnostic reports, prepare weekly staffing assignments, coordinate calendars and meetings, involvement in interviewing new-hires, organize general staff meetings to provide information to all levels of workforce, in addition to minute taking, prepare special handling reports, provide performance evaluations for all clerical staff, and prepare invoices from outside facilities. Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.           Education and Training      Bachelor of Science   :   Nursing  ,   2016    California State University, Northridge   Ôºç   City  ,   State  ,   USA      Attendance: 2014-Current  3.56 GPA          Associate of Science   :   Nursing  ,   2015    College of the Canyons   Ôºç   City  ,   State  ,   USA    GPA:   GPA: 3.77     Registered Nursing             Attendance: July, 2008-Current   GPA: 3.68           Functional Experience      Completed 320 hours of clinical work  Recorded patients' medical history, vital statistics and test results in medical records.  Monitored post-op vitals, fluids, reviewed post-op orders and orient patients to unit.  Assisted patients with healing and recovery after surgery.  Provided education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.  Provided necessary health education training for patients.  Provided behavioral/emotional support and supervision for those with dementia, Alzheimer's, schizophrenia and suicidal ideation.  Assisted patients with multiple chronic diagnoses including COPD and asthma.Evaluated patient care needs, prioritized treatment and maintained patient flow.  Tested glucose and administered injections.  Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.  Assisted patients with bathing, dressing, daily hygiene care and grooming.  Patient Advocacy  Explained treatment procedures, medication risks, special diets and physician instructions to patients.        Skills      Healthcare:  ¬†  Sound, ethical and independent decision-making ability consistent with medical protocols, Patient advocacy, Post-operative care, Medical-Surgical experience, Mental Health experience, Operating room experience, patient education, Glucose monitoring, Strong assessment skills    People skills : Great bedside manner, Enthusiastic people person, Advanced problem-solving, Great organizational skills    Clerical:  Administrative support, Balance, Bookkeeping, Clerical, Closing, credit, Customer Service, Dun, Senior management, Imaging, Mainframe, Medical Billing, Medical Transcription, Minute taking, Excel, Outlook, PowerPoint, 2000, MS Word, Nursing, progress, RIS, SAP, Scheduling, Staffing, Supervisor, Symposium, Phones, Transcription, Type 72wpm    "
ACCOUNTANT,"         PRINCIPAL ACCOUNTANT       Summary     Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes.       Highlights          Financial statement analysis  Lawson Financial knowledge  PeopleSoft knowledge        General ledger accounting  Advanced computer proficiency (PC and Mac)            Experience      Principal Accountant     Mar 2014   to   Current      Company Name   Ôºç   City  ,   State     Compile reports and supporting schedules for inclusion in OPC's monthly financial/statistical operating reports and SEC filings as well as RUS (Rural Utilities Services) filings.  Collaborated extensively with auditors during preliminary and year-end audit processes.   Senior Accountant - Revenue & Purchased Power    Maintain revenue aspects to include billing, collections, and variance analysis  Audit, balance, resolve, or reconcile discrepancies between payments, receipts, accounts, and/or source documents; posts transactions in accounts, journals, and ledgers  Process and prepare Financial Statements for auxiliary companies under agreements with OPC  Develop and maintain account hierarchies/codes within general ledger system and monitor system  functionality  Process and reconcile monthly debt costs, interest income/expense and investment income  Assists in general accounting and finance work including asset inventory, budget, depreciation expense, and monthly bank reconciliations  Mitigate process improvements to address overall departmental inefficiencies         Corporate Accounting Consultant     Apr 2005   to   Jun 2006      Company Name   Ôºç   City  ,   State     Participated in the largest Restatement in US history of financials in accordance with GAAP for accounting periods 1999-2004 as directed by Securities Exchange Commission (SEC)  Assisted client management with analysis and assessment of internal controls including but not limited to documentation and testing of policies/procedures under guidelines established by Sarbanes Oxley Act (SOX)  Compiled forensic data for use in multi-site facility reconciliations and federal investigations  Audited testing of accounts to identify errors and prepare necessary adjustments in PeopleSoft  Implemented process improvements for revenue analysis and quality controls for some 7000 G/L account/facility combinations         Financial Reporting Consultant     Jul 2003   to   Mar 2005      Company Name   Ôºç   City  ,   State     Reviewed and prepared consolidated Financial Statements, as well as footnotes to the financial statements and Management's Discussion and Analysis in Coke's 10-K and 10-Q  Compiled the Quarterly earnings release with the review and preparation of the income statement  Facilitated the preparation of the filings and maintenance of schedule   Coordinated and prepared Sarbanes-Oxley documentation for the External Financial Reporting department  Participated in the budget and forecast processes, SEC and tax reporting requirements, audit schedules, and various accounting projects   Ensured the accuracy of reporting by standardizing daily procedures and effecting compliance         Controller     Apr 1999   to   Jul 2003      Company Name   Ôºç   City  ,   State     Assisted in the preparation of consolidated reporting for internal & external agencies   Supervision of 3 direct reports (assistant controller, senior and staff accountants)   Provided variance analysis to executive management highlighting key revenue metrics and market trends   Advised executive management regarding current trends and liaison with external auditors   Completed two corporate mergers and due diligence for audits as required by the SEC   Assistant Controller   Responsible for oversight of GL, audit, budget, consolidation, and financial reporting processes  Facilitated conversion of new accounting software and chart of account processes  Supervision of 2 staff accountants and HR administrator  Maintained corporate accounting functions, training of new employees, and special projects   Manager- Accounting    Responsible for all accounting, general ledger, and financial statement reporting related to $26M in domestic syndicated radio advertising sales revenue  Developed and implement revenue recognition for unusual activities such as trade and cross-media deals  Assisted with budget preparation and monitor key revenue and expense trends  Prepared monthly close and variance analysis packages and all inter-company transfers for two operating companies and one consolidating business unit         Senior Financial Analyst     Jan 1998   to   Apr 1999      Company Name   Ôºç   City  ,   State     Compiled and reconciled annual sales on a monthly basis and review of corporate agreements  Prepared monthly P & L statements for directors to measure performance against sales targets   Prepared weekly corporate flash, monthly journal entries, and balance sheet reconciliation  Monthly reporting of revenue and cost drivers of direct expenses for executives         Revenue Analyst     May 1996   to   Dec 1997      Company Name   Ôºç   City  ,   State     Responsible for monthly reporting of subscriber billing of regional cable service to affiliates, payment tracking, allocations, reversals, forecasts, actual, and journal entries  Maintained collection issues and policies regarding payments, credits, and accounts status  Heavy departmental and team interaction         Education      Master of Business Administration  ,   Finance   2002     Rutgers University   Ôºç   City  ,   State            Bachelor of Business Administration  ,   Accounting   1991     Pace University   Ôºç   City  ,   State            Skills     Microsoft Excel, Peachtree, PeopleSoft, SAP, Sarbanes-Oxley, SQL    "
ACCOUNTANT,"       STAFF ACCOUNTANT          Virginia    Francis           Summary     Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure.  Managed complex accounting functions and reconciled accounts involving multiple budgets and funding sources.          Hands-on supervisory experience directing and training accounting and support staff.  HR experience.     Supervisor's Endorsement: ‚ÄúVirginia is a talented individual who possesses a strong work ethic and produces an inordinate amount of quality work.  Her ability to work  independently, with minimal supervision, is one of her strongest attributes. She is a strong team player.‚Äù  Craig C., Division Director, 2009         Highlights          Account reconciliation expert  Adobe software proficiency  MAS 90 & Sage Software  Complex problem solving  Effective time management      Advanced computer proficiency  Flexible team player  General ledger accounting  Strong organizational skills  Expert in customer relations             Experience      Staff Accountant    September 2010   to   Current     Company Name   Ôºç   City  ,   State     Cypress Healthcare Partners is a management company for doctor offices.  I currently complete the monthly financials for seven different medical groups.  These medical groups range from two to fifteen doctors.  One of the medical offices has eleven clinics and consists of two corporations that are consolidated into one financial package.  I reconcile all the bank statements for these groups which include ZBA accounts.  I'm very detailed in processing the financials for these groups.  I record all the general entries, payroll entries, transaction entries, month end and year end entries, reconcile the balance sheet and income statement accounts, and record the fixed assets and depreciation.  I review the financials for completeness, trends, and discrepancies.  Some of the companies are accrual bases and some are cash.  I maintain the daily cash reports and cash flow spreadsheets.  I review accounts payable and when needed process.  I process accounts receivables.  I tabulate and send invoices to the hospital and college for services.  I review contracts and make sure the accounting portion is kept in compliance. Coordinated fixed asset additions and retirements.  Prepare personal property and use tax filings.  Work with the Accounting Manager to collect and tabulate data for the annual audit.   I reconcile medical, dental, & COBRA with the monthly statements and the general ledger.  I review documentation for correctness and completeness.  I run monthly reports and verify discrepancies.  I complete various other reports for the groups such as a monthly report which gives an overview of the monthly financials, special allocations, payroll reconciliations, management fee calculations, and changes in owners' equity.   I coordinate with payroll the medical and dental deductions for employees.  When needed I help process payroll and add and delete employees into the medical and dental plans.         Administrative Assistant    July 2008   to   October 2009     Company Name   Ôºç   City  ,   State     Directed staff of three and managed accounting, budgeting, HR, and administrative responsibilities at state-operated military academy providing education and life skills for at-risk youth.  Assisted with staff hiring decisions and HR policies and procedures, including interview criteria, benefit administration, personnel dispute resolution, and leave policies. Reviewed HR documents, delegations of authority, and acting status papers.  Administered multi-million dollar federal and state budget‚Äîreviewed multiple appropriations and funding sources and current/previous expenditures and revenue.  Completed quarterly reports on the federal budget.  Audited accounts ensuring expenditures were allocated and coded correctly. Approved invoices for payment and requested journal adjustments when necessary.  Maintained petty cash.  Monitored contractual agreements instituted by procurement officer and maintained procurement authority up to $25,000.  Created Reimbursable Service Agreements between Academy and State agencies and monitored account activity.  Monitored and reported Workforce Investment Act (WIA) budget expenditures.         Accounting Supervisor I    July 2007   to   July 2008     Company Name   Ôºç   City  ,   State     Supervised five accounting staff preparing accounts payable and processing travel transactions for nine divisions within Department of Military and Veterans' Affairs.  Reviewed and certified all AP and travel expenses in Alaska Statewide Accounting System (AKSAS).  Assisted with staff hiring decisions and HR policies and procedures, including interview criteria, benefit administration, personnel dispute resolution, and leave policies. Reviewed HR documents, delegations of authority, and acting status papers         Accounting Technician II    November 2002   to   July 2008     Company Name   Ôºç   City  ,   State     Started as a Administrative Clerk in 2002, moved to Child Support Specialist I, and advanceds to Accounting Technician II in 2006. Charged with completing complex accounting adjustments involving three accounting systems. Position required knowledge of child support regulations and state and federal regulations/statutes for each system adjustment.  Created detailed spreadsheets due to complexity of adjustments as funds were divided among several parties and entities.  Simplified accounting procedures for staff preparing numerous adjustments in cases of fraud which improved productivity and reduced processing time.  Ensured payment of child support in accordance to court and administrative orders. Communicated policies/procedures and ensured clear understanding by custodial/noncustodial parties.         Education      BBA   :   Business Administration/Accounting  ,   2009    University of Anchorage Alaska   Ôºç   City  ,   State  ,   USA     GPA 3.0         Associate of Science   :   General  ,   2000    Umpqua Community College   Ôºç   City  ,   State  ,   USA     GPA 3.4         Associate of Applied Science   :   Electronics  ,   2000    Umpqua Community College   Ôºç   City  ,   State  ,   USA     GPA 3.4      "
ACCOUNTANT,"         SENIOR ACCOUNTANT           Summary     Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes.  Insightful and self-directed with seven years of experience delivering quality. Employed critical thinking skills to examine issues and develop best practice solutions. Currently working towards becoming a CPA.      Experience      Senior Accountant    September 2014   to   Current     Company Name   Ôºç   City  ,   State      Founded in 2010, Panda Power Funds is a private equity
firm headquartered in Dallas, Texas, which has the ability to develop, acquire,
construct, finance and operate large-scale, natural gas-fueled power generation
facilities. PPF raised a $6 billion fund and operates 6 ¬†power plants throughout the United States.¬†    ‚Äã       Prepared financial statements for different projects on monthly, quarterly basis     Prepared journal entries, account analyses, reconciliations and internal reporting in a four day financial close  Reconciled sub-ledger to general ledger account balances  Assisting with budget preparation and preparing the monthly budget/forecast variance analysis to the P&L  Maintained and reconciled fixed assets schedules  Assisted in writing accounting policies for the key accounting
processes  Assisted in implementing EPICOR fixed assets module to replace
Excel depreciation schedules  Directly responsible for coordinating and managing payroll for over 50 employees on bi-weekly basis including resolving problems and issues with the payroll manager ADP.          Project Accountant    April 2013   to   September 2014     Company Name   Ôºç   City  ,   State      Prepare monthly draw report for various projects - Brandywine, Liberty and Patriot.  Monthly preparation of budget forecasting   Provide support to project management monthly variance analysis for budget forecast.  Prepare journal entries related to prepaid expenses, adjustments, accruals and inter-company transactions.  Responsible for booking and reconciling the inventory, supplies, payroll and cash reconciliation.  Align with corporate and operational initiatives with supporting financial and accounting documentation   Prepare and reconcile monthly financial statements on timely basis.  Responsible for all projects Accounts Payable process.  Resolve vendor request on any discrepancy matters.  Assist in month end closing and year end close   Process ADP Payroll for Temple and Sherman O&M & backup payroll specialist for PGS.          Staff Accountant    September 2010   to   March 2013     Company Name   Ôºç   City  ,   State      Maintained full accounting records for a multiple range of clients in the service, wholesale and retail industries.  Computed taxes owed and prepared tax returns ensuring compliance with payment, reporting and other tax requirements.  Responsible for preparing monthly financial statements for up to 30 corporations.  Handled responsibilities of analyzing month end financial reports and performed account reconciliations.  Comprehensive knowledge of General Ledger.            Assisted in preparing IRS Forms 1120 and 1120S.  Entered invoices and managed accounts payable ensuring the accuracy of financial statements.  Performed the tasks of posting checks, tracking General Ledger accounts, and posting Journal entries.  Prepared closing Journal entries at year-end.  Ensured filing and compliance with Sales and Franchise Tax deadlines for over 50 clients.  Analyzed, prepared and input Payroll data.  Ensured compliance with all applicable state and federal wage and hour laws.  Prepared weekly, monthly and quarterly payroll reports including 941, 940, TWC, W-2/W-3 &1099.  Resolved issues for clients on daily basis.    Established relationships with client personnel at different levels   Administered online banking functions.  Trained new staff on various different functions.          Education and Training      Master of Science   :   Accounting and Information Management  ,   2012    University of Texas at Dallas- Naveen Jindal School of Management          Accounting and Information Management GPA: 3.7/4.0 Magna Cum Laude Graduate        Bachelor of Science   :   Accounting and Information Management  ,   2010     Accounting and Information Management GPA: 3.8/4.0 Magna Cum Laude Graduate             Skills    Account reconciliations, accounting software, accounts payable, Bank Reconciliations, filing, financial reports, Financial Statement Preparation, financial statements, Forecasting, General Ledger, General Ledger accounts, General Ledger Accounting, month end closing, Quick Books, Sales, tax returns, monthly variance analysis      Activities and Honors      The Professional Program in Accounting   YMCA   Beta Alpha Psi Alpha Kappa Psi (Mu Rho Chapter)        Additional Information       "
ACCOUNTANT,"         ACCOUNTANT III       Senior Accountant     Results oriented accounting professional with
17+ years of progressive experience in a board range of accounting
functions.   Successful at managing multiple projects while consistently exceeding deadlines. Proven self-starter with strong managerial relationship and team building skills.

Proactive strategic thinker with strong analytical, organizational and¬† communication¬†
skills.¬†           Areas of Expertise          Accounts Payable   Fixed Asset and Property  Accounts Receivable  Payroll   Month-End Closing   Reconciliation and Analysis  General Ledger Entries      Budgeting  Contract Management  Board Of Directors Reporting  Staff Management  ‚ÄãExpense Reporting  Settlement Payments   Vendor Relations                Accomplishments      Project lead for the automation and implementation of employee expense and vendor self service modules.   Authored and established departmental check printing and ACH standard operating procedures.    Streamlined operations and eliminated one full day from month-end¬† closing by condensing and automating vendor project retention funds.  Automated Positive Pay and ACH notifications for faster and more reliable response time.    ¬†Project Co-lead for Oracle Payroll implementation.   Created and Implemented an employee morale initiative 'Where Everybody Counts"" for the Office of Accounting.  Managed employee benevolent fund for 13 years as Secretary for the MARTA Employees Club. Streamlined the process in which employees seek assistance and funds distributed.         Professional Experience     08/2007   to   Current     Accountant III    Company Name   Ôºç   City  ,   State      Team Lead for three Accounting Specialist.¬† Oversees accounts payable functionality while managing daily workflow duties.¬†    Executes check printing and ACH direct deposits for AP, payroll third party and risk management vendors and employees.   ‚ÄãInitiates positive pay file, stop payments and void file transfers to financial institution.   Capitalizes operating and project expenses according to policy.  Monitors fixed asset subledger for accuracy.   Reconciles fixed asset subledger to the general ledger control account for each class of fixed assets and resolves any reconciling items monthly.   Codes/reclass invoices for fixed asset purchases with the appropriate general ledger account number, business unit or cost center.  Audits invoices prior to payment for accuracy and compliance in accordance with accounting and Authority guidelines and statue.  Responsible for over fifty high volume contracts, ensuring accuracy and compliance with contracts terms, GAAP and authority procedures.  Manages $1M contract retainage and reconcile variances on a monthly basis.  Manages $5M operating accruals account.   Post monthly to the general ledger.  Reconciles financial data for the purpose of maintaining accurate account balances and ensuring compliance with established accounting procedure.  Monitors account balances and related financial activity to ensure that allocations are accurate and comply with established financial practices.  Verify appropriate approvals of invoices, investigate and resolve issues.  Trains staff and/or outside vendors regarding procedural requirements for transaction processing.  Collaborates with project managers, purchasing agents, contract administrators and accounting specialist regarding procedural requirements for the purpose of processing transactions.  Researches discrepancies of financial information and/or documentation to for the purpose of ensuring the accuracy and adhering to established procedures prior to processing.         04/1999   to   08/2007     Credit / Collections Analyst    Company Name   Ôºç   City  ,   State      Co-managed the Authority's short-term operational investment portfolios and intermediate-term reserve investment portfolios, totaling $300 million.  Completed daily cash management activities such as setting the daily cash position, funds movement and the investment of excess funds.  Prepared a rolling forecast of cash receipts and expenditures, encompassing in excess of $700 million annually.  Initiated all wire fund transfers and manages transfer database.  Reviewed, analyzed and managed MARTA's credit policy to ensure the effectiveness of credit terms and credit granting practices.  Monitored, controlled and measured performance of the accounts receivable and its aging schedule for compliance with payment standards to minimize past due accounts.  Liaison between financial institution and the Office of Corporate Finance to determine and resolve any variances with regard to financial reports.         12/1996   to   04/1999     Accounting Coordinator    Company Name   Ôºç   City  ,   State      Reconciled monthly bank statements to Spectrum Accounting and manual checkbook.  Monitored accounts detecting fraudulent activities and common bank errors.  Handled all accounts receivables, posted cash to appropriate accounts, prepared deposits and recorded transactions into the general journal.          Education          MBA      Kennesaw State University   Ôºç   City  ,   State                  BBA  :   Accounting    Tennessee State University   Ôºç   City  ,   State      Accounting        Skills      Oracle Accounting   Dun and Bradstreet Financial Reporting   Microsoft Office  Bank Of America CashPro     "
ACCOUNTANT,"         SENIOR ACCOUNTANT       Summary    Senior Accounting Professional with extensive experience in various areas of accounting and finance.¬† Visionary with strategic analytical skills.¬† Practical, articulate and creative with proven ability to positively impact an organization's financial health.¬† Proven ability to resolve conflict, improve processes, and is Lean Six Sigma certified.¬† An expert negotiator with a continuous focus on ROI. ¬†Able to consistently meet challenges in a demanding work environment to achieve and exceed organizational goals.Results-orientated in a deadline-driven environment.¬† Performance improvement and excellent vendor relations and customer service skills.¬† Conceptual and exceptional multitasking abilities.¬† Expertise includes:      Highlights          Cost control  Month-end reconciliation and analysis  Budgeting and forecasting  Financial statements reporting      Analytical and critical thinker  Self-starter  Superior research and investigation aptitude  Internal and external auditing              Experience     11/2009   -   01/2016     Company Name   -   City  ,   State    Senior Accountant       One of the largest national providers of emergency and hospital medicine contract management services with an annual revenue of $350 million. HPP serves and supports hospital clients in more than 20 states and physicians across the country.  Managed Subsidy Revenue and A/R process associated with over 70 contracts totaling $53 million in revenue.  The process involved monthly closings, preparation of journal entries, accounts  reconciliations  and analysis.  Preparation of monthly invoices, audit lead- schedules,  budgeting  and forecasting revenue, collections and expense control activities.¬†  Accruals, contract reviews.   Quality measure benchmarks.    Awarded employee of the quarter for reducing Company's outstanding A/R by 70% in 30 days.  Increased Revenue by 20% by implementing an in-depth auditing process which maximized revenue recognition.  Prevented negative impact on the bottom line by negotiating payment plans and settlements with clients who were experiencing financial difficulties minimizing risk exposure.  Analyzed, identified and resolved issues affecting revenue.  Coordinated and communicated with internal departments to ensure their understanding of revenue streams keeping revenue on target.  Increased revenue significantly by recognizing established performance metrics that exceeded organizations expectations, improving the overall bottom line.  Conducted monthly meetings with Executives and Legal to ensure accurate revenue recognition compliance, discussed fluctuations and made appropriate suggestions minimizing risk.  Developed action plan for Divisional Presidents by creating a detailed report for implementation, to improve performance metrics Increased monthly cash flow generating financial savings by building relationships with clients gaining ongoing trust and credibility at all levels.  Streamlined billing activities improving efficiency in the A/R process resulting in less outstanding account balances and less bad debt write-offs leading to significant financial gain.         02/2006   -   11/2009     Company Name   -   City  ,   State    Senior Accountant         A health care organization with an annual revenue of over $5 million specializing in drug and alcohol rehabilitation with a primary focus on substance abuse.          01/2006   -   01/2009     Company Name   -   City  ,   State    Senior  Accountant          A health care organization that operated a contract with the State of Florida Department of Juvenile Justice to provide psychiatric and other behavioral health services principally to at-risk troubled female youth.   Maintained the day-to-day financial activities of the Company including payroll, accounts receivable, Accounts payable, month end closings.   Financial statements reconciliations.  Preparation of financial statements, general ledger, account analysis and reconciliation, journal entries, and performed variance analysis.  Cost containment and cash management of the facility.  Worked in collaboration with the corporate office to ensure accuracy and integrity of financial information.  Earned reputation for positive work ethic, dedication, and flexibility; retained throughout organizational restructure consisting of twmergers/ acquisitions within a ten month period.  Directed team and played a key role in pre-acquisition due diligence/assessment effort that was crucial to successful merger.  Played significant role in developing company-wide consolidation plan to reduce operating expenses.         01/2001   -   01/2006     Company Name   -   City  ,   State    Controller        Prepared financial statements, general ledger, account analysis and reconciliation, journal entries, and performed variance analysis.  Cost containment and cash management of Facility.  Compiled periodic financial reporting packages.  External audits to ensure regulatory compliance and operational efficiency/accuracy.  Worked in collaboration with CFO to ensure accuracy and integrity of financial information.  Merger-due diligence.  Supervised A/R team of 3.  Managed and maintained all HR records.  licensing of facility, scheduled and conducted new hire orientation and employee training sessions.  Ensured compliance of the HR function to federal and state laws and regulations, guaranteed WORKPLACE SAFETY STANDARDS ARE MET AND MAINTAINED, assured employee adherence to all policies and procedures managed employee rEWARDS, AND RECOGNITION PROGRAMS handled employee relations matters with tact and sensitivity.  Part of successful corporate acquisition transition to Horizon Health.  Increased company's bottom line and significantly reduced supply cost by reducing the number of vendors and negotiated a lower cost for products.  Saved company $20,000 in the first year by reducing outside collection agencies fees by keeping function in-house.  Reduced unearned employee compensation by implementing and maintaining automated timekeeping system that recorded daily attendances absences & vacation records.  Improved efficiency by implementing and training employees on new timekeeping system, which resulted in better time management and reduction of payroll errors and processing time.  Implemented on- site training for employees which decreased absenteeism and turnovers, and saved the organization significant training and travel cost.  Strengthened employee/manager relationships increasing productivity by 20%.  Reconstructed and organized HR department into an effectively functioning unit.          Education          MERCY COLLEGE  City  ,   State      Bachelor of Science  :   Accounting    Accounting        Skills      Microsoft Word/Excel ¬† ¬† ¬† ¬†   Great Plains Dynamics   BI360 (BusinessIntelligence Tool) ¬† ¬† ¬† ¬†  Keane Care     "
ACCOUNTANT,"         INVESTMENT ACCOUNTANT         Career Focus     Accomplished and results oriented Investment professional with strong leadership and interpersonal skills who adds energy and value to an organization's quest for excellence.       Summary of Skills         Internet and Microsoft Office - MS Word, MS Power Point, MS Excel, Pivot Tables, Spreadsheets,    Macros.   * Business Objects, Lombardi, Eagle Accounting System, PEGA, DRAS, Workbench.    Account reconciliations  Detail-oriented       Variance analysis   Detail-oriented  Analytical  Expert in MS Office Suite   Account reconciliation expert  Effective time management  Complex problem solving  Superior research skills            Accomplishments     Multiple awards for performance.Formally recognized for excellence achieved in financial analysis, budgeting and forecasting.Increased efficiency of discrepancy investigations by [Number]% by designing a more accurate cash-forecasting system.       Professional Experience      Company Name    City  ,   State    Investment Accountant   10/2012   to   11/2015       Reconciled mutual fund accounts with the custody Identified and Resolved differences in Custody and Accounting Cash, Currency and Positions using Eagle, IAX, Business Objects, Lombardi and Workbench Reports Communicated and Collaborated with other areas in the firm, client, fund accountant, custodians that are impacted by the functions of the team Conducted weekly client meetings and act as liaison between Accounting and custody to resolve any outstanding items in cash, currency and positions.  Completed special projects from the management as needed Trained, Oversee and assisted staff in offshore team (Pune, India) and acted as a liaison between Pune Office and US.  Helped US team by performing tests on Pega Vs.  Business Objects and Eagle during the Platform Migration Trained new staff and assist them as needed to meet the department goals.  Ran daily reports for fund accountants using business objects and MS Database.  Award:  Received a special achievement award at BNY Mellon Bank in Asset Servicing  (Dec 2013) Award: Received a special achievement award at BNY Mellon Bank in Asset Servcing (Dec 2014.          Company Name    City  ,   State    AML Compliance Officer   11/2011   to   03/2012       Audited customer's bank accounts in the company's system Performed quality assurance reviews on customer information maintained on various bank systems Reconciled the quality assurance results on spreadsheets Performed background search on clients using tools such as world check and google search Finance Projects at UD Project 1: Group simulation project to develop the investment philosophy and strategy to drive a simulated investment of $1,000,000 using Stock-Track.  Invested about 50% of our funds in moderate to high-risk investment in order to achieve capital appreciation; Invested about 25% of our funds in low to moderate risk investment in order to preserve our capital.  Invested 25% of our funds in derivatives and rest in index fund, cash and money market.  Performed an analysis to determine the allocation of stocks by minimizing CV and graphed the daily returns for each stocks Performed regression analysis and analyzed the regression statistics on weekly returns.  Performed an analysis on our group's portfolio with the market and with other groups.  Case analysis on Price Momentum Strategy Used price momentum model analysis to test whether the price momentum model will work on US stock market as it did with the US Canadian stocks.  Used the weighted annual returns and created the worst outlook portfolio and the best outlook portfolio Selected the top eight performing stocks for each quarter to create the best outlook portfolio and compared to the market to determine if the pricing momentum would hold up.  Calculated the average return for each portfolio and rebalanced the portfolio and compared to the S&P 500 for each quarter within the same time period.          Company Name    City  ,   State    Medical Technologist   07/2008   to   03/2012       Clinical Microbiology Experience - Highlights include ordering, processing, plating and culturing patient's specimens Tests - Performing rapid tests such as Rapid flu, C.Diff quick check and many more; Performing rapid and confirmatory tests to identify organism; Reading Gram stain slides.  Other - Performing daily maintenance and running quality control on instruments.          Education      Master of Business Administration  :  Finance   2011     University of Delaware  ,   City  ,   State  ,   USA     Finance         Bachelor of Science  :  Medical Technology   2008     University of Delaware  ,   City  ,   State  ,   USA     Medical Technology         Related course work in Business: Financial Reporting and Analysis, Financial Management, Corporate Financial Policies, Investment Analysis and Portfolio Management, Corporate Governance, Financial Engineering and Risk Management (Derivatives).              Languages     English, Marathi, Hindi, Gujarati          Personal Information     Excellent multitasking, analytical thinking, time management, negotiation, communication, organization  and leadership skills       Additional Information      Excellent multitasking, analytical thinking, time management, negotiation, communication, organization  and leadership skills        Skills     MS Office: Database, Macros, V-look up, Pivot tables, Outlook  Company Platforms: Business Objects, Workbench, Eagle, Pega, Lombardi, DRAS.     "
ACCOUNTANT,"         SENIOR ACCOUNTANT         Summary     Well-qualified and detail-oriented Accounting Professional with over 3 years of successful experience in positions of increasing responsibilities and duties.Capable of managing multiple projects and consistently meeting deadlines with a positive, can-do attitude.Extensive knowledge of accounting software and processes.Proficient in extracting financial data from various reporting systems and suggesting key operational changes. Equipped with a broad knowledge of accounting concepts and strategies to yield the best possible financial outcomes        Highlights           Certified Management Accountant Candidate Expected Year 2016  Ethical and behavioral professionalism  Analytical reasoning  Financial statement analysis  Cost accounting  ERP (Enterprise Resource Planning) software       Accounting operations professional  Complex problem solving  Effective time management  Strong organizational skills  General ledger accounting  Account reconciliation expert  Flexible team player  Strong communication skills            Accomplishments      Achieved 10% cost reduction by renegotiating all contracts annually, matching terms with inventory turns, making better purchasing decisions, outsourcing sales teams and technicians, and eliminating other non-strategic cost  Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns  Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions  Extensive experience with the implementations of ERP systems        Work History      Company Name     August 2013   to   Current     Senior Accountant   City  ,   State            Company Name     May 2012   to   July 2013     Corp. Accountant   City  ,   State            Company Name     August 2011   to   May 2012     Graduate Assistant of Economic Department   City  ,   State            Experience      Company Name     August 2013   to   Current     Senior Accountant   City  ,   State      Manage and oversee the day-to-day operations of the accounting department. Direct and plan the preparation of timely and complete financial statements that summarize and forecast business activities and financial positions in areas of income, expenses and earnings based on past, present and expected operations  Regulate corporate funds and accounts, establish budgets, approve expenditures and provide guidance to ensure the financial solvency   Interpret financial data and recommend action required to manage costs to achieve budget and to improve systems, financial performance  Supervise and coordinate month- and year-end closing activities, accounts payable/receivable, general ledger, payroll, treasury, bank reconciliations, fixed asset activity, debt activity, cash disbursements, invoicing/billing, customer credits and collections, perpetual inventory integrity, cost accounting, Human Resources, and Operations etc.  Interface with outside audit firms, banks and lessors, casualty/liability insurance agents, credit card companies, and collection agencies   Manage and comply with local, state, and federal financial reporting requirements and tax filings   Educated management on strategies for minimizing tax liability          Company Name     May 2012   to   July 2013     Corp. Accountant   City  ,   State      Manage all accounting operations including billing/invoicing, A/R, A/P, cash disbursement, general ledger, payroll, cost accounting, inventory, and month-end close   Prepared monthly and quarterly financial statements to executive management for long- term financial strategizing and provide financial analysis as needed   Coordinated with external tax accountants for income tax preparation   Worked with management to document and offset unusual expense variances in their respective areas  Established and executed internal controls over the company's accounting and financial procedures  Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines  Collaborated extensively with auditors during preliminary and year-end audit processes  Negotiated vendor agreements and review financial contracts, financing agreements and insurancepolicies          Company Name     August 2011   to   May 2012     Graduate Assistant of Economic Department   City  ,   State      Assisted faculty with academic research or contract research relating to macro and finance   Conducted statistical analysis and the development, installation, or maintenance of information technology and large set data   Supervised undergraduate and graduate classes.          Company Name     January 2010   to   April 2010     Income Tax Preparer   City  ,   State      Intermediate level certification accredited by  Internal Revenue Service,   Department of the Treasury   Prepared Form 8843, Form 1040, Form 1040-EZ, Form W-2 and related schedules for communities and international students          Education      Ball State University     2012       Master of Science  :   Accounting    City  ,   State  ,   United States      Coursework in:                   Seminar in Financial Accounting                 Accounting Capstone                  Tax Planning and Research                  Attestation Principles and Practices                  Accounting Information Systems                 International Accounting Issues                  Seminar in Management Accounting                  Seminar in Professional Issues    3.5 of 4.0 GPA  Member of Alpha Beta Psi          Ball State University     2010       Bachelor of Science  :   Business Administration    City  ,   State  ,   United States      Coursework in:                               Intermediate Accounting 1                                                                                                                                                             Intermediate Accounting 2                  Income Tax Accounting                  ECON 201 Elementary Microeconomics                  ISOM 125 Micro Applications for Business                  Principles of Finance 1                 Operations Management                  Managing Behavior in Organizations                  Business Policy and Strategic Management                  Principles of Marketing    3.2 of 4.0 GPA          Languages     Fluent in:    English         Mandarin       Cantonese          Technical Skills     NetSuite, Epicor, Sage, Quickbooks, Office Master System, Peachtree, GLACIER Tax Prep, Intuit Payroll, ChasePaymentech, Word, Excel, Outlook    "
ACCOUNTANT,"         SENIOR ACCOUNTANT           Summary    Experienced Senior Corporate Accountant dedicated to accounting and financial excellence, seeking to utilize skills and in-depth expertise in Accounting (GAAP), General Ledger Reconciliation, Variance Analysis, Financial Reporting, Team Management and Process Improvement to help achieve your company's goals.      Highlights          Microsoft Excel expert - Pivot Tables, V-Lookups, Formulas   Access Database Queries & data mining  Proficient in Microsoft Office, MS Word, Outlook, PowerPoint   SharePoint  PeopleSoft knowledge - Queries & data mining  Oracle   InfoLease for Lease and Financial Accounting  CITConnect Research  Internet Accounting, Finance and Tax Research - Lexis-Nexis, CCH & RIA Tax Research  STAT- FSI Track  Ultra Tax   IMAGE Scanner - Asset Manager -10-key; Printers & Scanners; general office tools   QuickBooks       Account reconciliation expert  Financial statement analysis  Working Knowledge of GAAP guidelines  and Sarbanes-Oxley  Recordkeeping expert  Highly analytical & Detail Oriented  Analytical reasoning  Complex problem solving  Solution-oriented  Strong organizational skills  Superior research skills   Effective time management  Thrives under pressure  Independent worker  Flexible and Valued team player  General ledger accounting  Public and private accounting  General and tax accounting            Education      MBA   :   Business Administration, Accounting & Finance  ,   2001    University of North Florida   Ôºç   City  ,   State  ,   USA     BBA - Accounting, CPA qualified candidate  BBA - Finance, CFP qualified candidate         Experience      Senior Accountant    September 2011   to   November 2014     Company Name   Ôºç   City  ,   State     ‚Ä¢Special Project: Clear aged variances from Fixed Maintenance & Prepaid Maintenance GL Accounts   Starting in January 2014 reduced leasing contract variances for Fixed Pass-Through and Prepaid Maintenance accounts  Worked with Project Manager and Financial Adjustments to clear aged variances  Resulted in the development of the new process and GAO Variance Tool for tracking variances for Maintenance and other GL accounts by Financial Adjustments    ‚Ä¢Since taking over the Fixed Maintenance Recs in Oct. 2012:   Researched and found causes of variances from 2006, 2007, 2008, 2009, 2010 and 2011  Worked with Financial Adjustments/ Funding to facilitate the review and clearance of issues  Reduced specific large Vendor credits owed from over ($35,700.00) to $0  Reduced Payables on HOLD from over  $96,000.00 to $0.00  Decreased the contract variances caused by incorrect dispositions over 365 days with balances from Over ($163,000.00) down to less than ($25,000.00) in balances from 2006-2011  Reduced overall outstanding aging variances aged under 60 days in the Bank Holding Company GL from over ($302,000.00) to less than ($900.00) and in the Bank GL from over ($111,000.00) to under $ 25.00 aged under 60 days (to be clawed back).  Cleaned up and streamlined the Fixed Maintenance recs and procedures  Exposed a flaw in the Funding process where Voided checks and failed ACH's were not routinely monitored and re-issued, and the process of monitoring Payments on HOLD to Dealers that owed               CIT money, resulting in the new API process for setting up payables in a separate account from all GL accounts to track all payables, liabilities and receivables.    ‚Ä¢Special Project:  Worked 3 months on a ‚ÄúFire Project‚Äù for Corporate Accounting - Sales Tax Project with Corporate Sales Tax group to help streamline backlogged sales tax reports for filing.   ‚Ä¢Reviewed, analyzed and Reconciled Fixed Maintenance Receivable and Payable accounts; Prepaid Maintenance Payables, Receivables & Unearned Income accounts; Managed Net Investment accounts; Escheatment Accounts; Property Tax Reserve Accounts; Sales Tax Receivable, Sales Tax Payable, and Reserved Value Insurance accounts for Bank Holding Company and Bank.   ‚Ä¢Ensured balances were valid and appropriate supporting documentation exists in accordance with US GAAP and the company's procedures; Researched and cleared variances; collected and maintained documentation.  ‚Ä¢Reviewed, Analyzed, Reconciled and Cleared variances in a timely manner for all assigned accounts for Bank Holding Company and Bank for US and Mexico Business Units.  ‚Ä¢Prepared various reports for and worked with other department management and staff; worked with internal and external auditors and others to obtain and provide information  ‚Ä¢Responsible for month-end, quarter-end and year-end journal entries for General Ledger accounts for assigned accounts and uploaded journal entries for Corporate Finance GL accounts.  ‚Ä¢Reviewed, documented and updated existing processes and procedures; Created new procedures for new accounts/processes Established and implemented improvements to new and existing policies and procedures  ‚Ä¢Outstanding work ethic - possess high level of integrity - maintain absolute confidentiality   ‚Ä¢Results oriented ‚Äì proven ability to handle multiple tasks and priorities  ‚Ä¢Communicated effectively with diverse staff at all levels of the organization  ‚Ä¢Proficient in Excel- Pivot Tables, V-Lookups, Formulas, Access Database Queries, Word, Outlook, PowerPoint, SharePoint, PeopleSoft, Oracle          Corporate Tax Analyst    January 2011   to   November 2010     Company Name   Ôºç   City  ,   State      ‚Ä¢Established excel spreadsheet project for Texas Unclaimed Property Penalty & Interest Assessment of over $1.7 million; determined dollar amount of unclaimed property reported per company, per branch and per representative; wrote 11 letters to Texas state controller to request penalty and interest abatement waivers due to economic conditions; received all waivers approved; saved the company over $1.7 million  ‚Ä¢Enabled the Unclaimed Property group to get all reports completed and sent out 2 weeks earlier than the previous year; Finalized (and submitted for approval) over 1000 California, Illinois, and Texas annual unclaimed property refund requests (the majority of all the requests for 2010); Contributed to the preparation and submission of from 750 to 1000 of the 50+ states 2010 Unclaimed Property Reports;   ‚Ä¢Reviewed, analyzed and reconciled 7 multi-million dollar trust accounts to the penny and numerous Operations G/L accounts; Consistently received grade of ‚ÄúA‚Äù from Treasury Department; Oracle; STAT; FSI Track; IMAGE Scanner; Asset Manager  ‚Ä¢Researched and documented issues as assigned; Q & A of documents to scan & scanned documents; Utilized various tax and legal research tools, i.e. CCH and Lexis-Nexis; Reviewed and coordinated refund requests and supporting documentation; Multi-state Unclaimed Property issues.          Staff Accountant    September 2009   to   December 2009     Company Name   Ôºç   City  ,   State     ‚Ä¢Public accounting; Accounting, Tax and Auditing Services; Compilations and Reviews  ‚Ä¢Tax preparation ‚Äì individual 1040, 1120,1120S, K-1; 1065; federal and state; 940, 941, payroll tax;  UCT-6 monthly state sales tax   ‚Ä¢Payroll tax and sales tax calculations, deposits, return preparation and e-filing for 12 business clients;  ‚Ä¢Monthly, quarterly and year-end bank reconciliation for 12 business clients and 3 trust accounts;  G/L entries and adjustments and Financial Statement preparation  ‚Ä¢Bookkeeping, payroll, bill paying and check writing for the PA's trust accounts and several clients          Financial Advisor    November 2003   to   September 2009     Company Name   Ôºç   City  ,   State     Series 7 & 66 Licenses, Life, Health & Variable Annuities License  MBA, CRPC, CFP candidate, CPA candidate   ‚Ä¢Financial planning; comprehensive and target planning;  asset allocation and investment selection and sales; 401k rollovers;  retirement planning; wealth management; investment management; portfolio management;  protection planning - life insurance, disability insurance, long term care insurance, health and HSA insurance; education planning; small business financial and retirement planning; estate planning issues;  trust account management          Skills     Microsoft Excel expert - Pivot Tables, V-Lookups, Formulas   Access Database Queries & data mining  Proficient in Microsoft Office, MS Word, Outlook, PowerPoint   PeopleSoft use & knowledge - Queries & data mining  Oracle experience  SharePoint use experience  InfoLease for Lease and Financial Accounting & CITConnect Research  Internet Accounting, Finance and Tax Research - Lexis-Nexis, CCH & RIA Tax Research - STAT- FSI Track - Ultra Tax - IMAGE Scanner - Asset Manager -10-key; Printers & Scanners; general office tools  - QuickBooks     "
ACCOUNTANT,"         VOLUNTEER ACCOUNTANT       Summary    CPA candidate with 15+ years of strong financial accounting and audit experience and knowledge of Internal Control, Enterprise Risk Management and GL, PL, BS reconciliations, work papers, cost, cash control, AP and AR on different accounting software's. Participated in the coordination of financial planning and budget management functions Monitored and analyzed monthly operating results against budget Managed preparation of the official annual report of actual revenues, transfers, and expenses, financial outlooks and forecasts. Collaborated with department managers and corporate staff to develop business plans Created a guide of financial control and planning procedures Exceptional communication and interpersonal skills; adept in forming strong working relationships with diverse internal and external business partners Accounts receivable/payable, payroll, corporate expenses analysis, and taxes Proficiency in bookkeeping, reporting, journal entries, and account reconciliation Entrusted to process high responsibility tasks and to work independently Demonstrated professionalism when communicating with department managers, clients, and suppliers Interacted with a wide variety of personalities while developing business plans and preparing reports Supervised role mapping, workflows, and delegated tasks; oversaw work of coworkers which enhanced leadership, teamwork and team coordination abilities Strong quantitative technical and accounting skills Independently driven to accomplish immediate assigned goals and long term company objectives.       Highlights          Analytical reasoning  Financial statement analysis  Strength in regulatory reporting  Compliance testing knowledge  Understands foreign tax reporting  Budget forecasting expertise  Account reconciliation expert  PeopleSoft knowledge  Great Plains familiarity  Complex problem solving      Excellent managerial techniques  Strong organizational skills  SEC and call reporting proficiency  General ledger accounting  Expert in customer relations  Superior research skills  Flexible team player  Advanced computer proficiency (PC and Mac)  Effective time management           Accomplishments     Formally recognized for excellence achieved in financial analysis, budgeting and forecasting.       Experience     11/2012   to   09/2013     Volunteer Accountant    Company Name   Ôºç   City  ,   State      Federal compliance, review, and preparation of corporation, insurance, partnership and private foundation tax returns.  Coordinate with fixed asset accountant the necessary information for correct tax depreciation calculations, review tax depreciation calculations and schedules for accuracy.  Analyze accrual accounts for deductibility pertaining to the provision and tax return.  Assist in the completion of the tax footnotes for the annual statements.  Identify reportable transaction disclosures for consolidated tax return and prepare tax filings for new entities, dissolutions and liquidations and assist with audit requests, research and implementation of tax consequences.  Participate in the implementation of new provision, fixed assets, and ERP systems.         05/2009   to   10/2012     Accountant    Company Name   Ôºç   City  ,   State      Responsible for various general accounting duties including accounts payable, banking, check requests and special projects as needed.  Processed accounts payable; including purchase order entry, invoice approval and entry, follow up with vendors, aging reporting, processed daily checks and various credits.  Assisted with month-end close and financial reporting.  Performed monthly reconciliation of all bank accounts, including reconciliation of deposits with accounts receivable.  Maintaining accounting records and preparing accounts and management information for small businesses (accountancy); advising clients on business transactions, such as mergers and acquisitions (corporate finance); Advising clients on areas of business improvement, or dealing with insolvency; detecting and preventing fraud (forensic accounting); managing junior colleagues.         11/1997   to   05/2005     Accountant  / Manager    Company Name   Ôºç   City  ,   State      Performed periodic budgeting/modeling to project monthly cash requirements and prepared financial and regulatory reports required by laws and regulations for the addition and opening of offices in Ajman and Sharjah.  Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.  Executed accounts receivable reporting enhancements and reconciliation procedures in order to integrate QuickBooks accounting software and vision software.  Managed accounting operations, accounting close, account reporting and reconciliations and received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.  Developed online invoicing procedures with several customers in order to streamline the accounts receivable process, which reduced invoice turn-around by a minimum of 30 days.  Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.          Education     8 2013     Masters of Business Administration  :   Accounting    Keller Graduate School of Management   Ôºç   City  ,   State  ,   US            2014     Masters of Science  :   Accounting & Financial Management    Keller Graduate School of Management   Ôºç   City  ,   State  ,   US                             Certificate in Essentials of Bookkeeping and  Computerized Accounting      New York City College Of Technology          New York AND Holding NYS driving license of "" E ""  type.        Skills     Proficient in Microsoft Office Suite, Access, QuickBooks, Turbo Tax, Vision Accounting Software, Peach Tree,  Dac-Easy, Sage, PeopleSoft and advance Microsoft excel     "
ACCOUNTANT,"         ACCOUNTANT II         Professional Summary    ¬† Highly analytical, results-driven tax accounting specialist who works quickly and accurately under tight deadlines. Extensive knowledge of  [Software program] .      Skills          Account reconciliation specialist  Advanced bookkeeping skills  Self-motivated professional  Budget analysis      Strong communication skills  Superior attention to detail  MS Office Suite            Work History      Accountant II  ,     09/2013   to   Current     Company Name   ‚Äì   City  ,   State      Individually responsible for creating Standard Operating Procedure manual for Accounting department which is currently being used by the employees, new hires, executives and  internal as well as external auditors.  Solely responsible for creating and maintaining a monthly Statistical report that is generated through various banking transaction types, such as deposits, withdrawals, payments, different types of loans booked, transfers and the factors affecting membership at the Credit Union.  I also analyze the report, looking for possible errors, researching the solution to the errors, correcting the errors and preparing the final report which is reviewed and utilized by the Board Members, the CEO and other senior staff members to make executive decisions.  Responsible for reconciling and monitoring complex General Ledger transactions affecting assigned accounts, researching the differences and communicating outstanding items to appropriate personnel.  Responsible for ensuring expenses are coded to appropriate General Ledger accounts and that payments are submitted to vendors in a timely manner.  Responsible for developing and establishing procedures to ensure adequate controls for accounting functions are met.  Responsible for maintaining Troubled Debt Restructured (TDRs) files for auto loan, credit card loan and mortgage loan accounts and for making necessary journal entries to record the recoveries in the books.  Responsible for recurring journal entries.  Responsible for maintaining accounting records and reports to ensure compliance using current GAAP principals and company policies.         Human Resources and Compliance Assistant  ,     09/2011   to   08/2013     Company Name   ‚Äì   City  ,   State      Assisted HR Generalist in structuring and implementing new procedures and policies for benefits, incentives and new hires.  Maintained HR files and personnel files for 110 employees.  Assisted HR Generalist in new hire orientation.  Processed payroll for 110 employees in bi-weekly basis and prepared monthly, quarterly and yearly payroll report.  Updated Compliance programs on regular basis.  Maintained, assigned and tracked progress of completed course work for approximately 110 employees and 6 executives using the Better Value and Service (BVS) Learning Management System.  Worked with Human Resource Specialist, Training Manager and department managers to ensure staff needs are met in line with compliance department's strategic goals and federal regulatory requirements.  General administrative support to the Compliance/Training Manager to include gathering statistical data and the filing of various required regulatory reports.  Track, record, and audit member accounts for money laundering or other suspicious account activities through use of Verafin automated anti-money laundering software.         Accounting Assistant  ,     10/2010   to   08/2013     Company Name   ‚Äì   City  ,   State      Responsible for entering approved bills into accounting system and processing checks, Automated Clearing House (ACH) and Electronic Funds Transfer (EFT) to make payments.  Responsible for maintaining vendors' and accounts payable records including 1099's and W-9's.  Responsible for preparing weekly reimbursement vouchers for business expenses and in charge of Corporate Visa Accounts for managers, executives and board members.  Responsible for processing Share Drafts and Daily Balancing of ending cash totals for all the branches.  Provided back up support to all the accountant positions and assisted with accounting department projects as needed.         Education      Bachelor of Science  :   Accounting Business Administration  ,   5 2011     University of Maryland University College, Shady Grove Center   -         Accounting Business Administration       Associate of Arts  :   Business Management  ,   5 2009     Montgomery College   -         Business Management       Affiliations    Volunteered at the Cherry Blossom Festival 	2012 - 2013
Association of Government Accounting (AGA) Scholarship Recipient	2010
Student Council Member, Universities at Shady grove	2009 - 2011      Skills    Accounting, accountant, Accounting Software, accounts payable, administrative support, banking, benefits, bi, Credit, Electronic Funds Transfer, filing, General Ledger, Human Resource, HR, MS Access, MS Excel, money, MS Power Point, MS Word, payroll, Peachtree, personnel, policies, progress, QuickBooks, reconciling, researching, Sage, strategic   "
ACCOUNTANT,"         SENIOR ACCOUNTANT       Summary    SEASONED PROFESSIONAL WITH A PROVEN ABILITY TO PERFORM CRITICAL ACCOUNTING FUNCTIONS TO MEET BUSINESS NEEDS AND ENSURE REGULATORY COMPLIANCE FOR CORPORATIONS IN ENERGY INDUSTRY (POWER, GAS, CRUDE/FUEL OIL AND OTHERS). IN-DEPTH KNOWLEDGE OF ACCOUNTING PRINCIPLES AND PRACTICES, INCLUDING COMMODITY AND CASH SETTLEMENTS, TAX/FINANCIAL PLANNING, FISCAL ANALYSIS, ACCOUNT RECONCILIATION, MONTH/YEAR-END CLOSING, COMPLIANCE MANAGEMENT. FAST LEARNER WITH EXCEPTIONAL COMMUNICATION AND INTERPERSONAL SKILLS; ABLE TO BUILD RELATIONSHIPS WITH INDIVIDUALS AT ALL LEVELS-FROM FRONT-LINE STAFF TO THE CEO. TECH-SAVVY, PEOPLE-ORIENTED LEADER WITH 15+ YEARS IN ACCOUNTING AND PRIOR EXPERIENCE AS PART OF A LANDMARK FOOD SERVICE FAMILY BUSINESS IN HOUSTON. AREAS OF EMPHASIS: Accounting Management (AP, AR, GL) Budget, Performance & Variance Analysis Commodity Settlements Internal & External Audits SOX Compliance System Implementation & Optimization P&L Analysis & Reporting	Gathering, Processing & Analyzing Data Internal & Fiscal Controls Financial Statement Preparation Cash Management & Account Reconciliation Tax Planning & Management ASPIRE (Accountability, Safety, Passion, Integrity, Respect & Esprit de Corp)       Highlights        MS Office, Oracle, Hyperion, Hyperion Retrieve, SAP, MerrillReports, DST, Bloomberg, PeopleSoft, IDC, Seagate Crystal Reports, Fundstation, Nucleus, Allegro, Citrix, A/P and A/R EDMS              Experience     March 2006   to   June 2014     Company Name    City  ,   State    Senior Accountant        Managed accounting functions for power and gas company with a fleet of highly efficient power plants (93 natural gas and natural gas/steam cogeneration plants currently in operation or under construction) that provide 29K megawatts of clean, reliable electricity in 20 US states and Canada.  Managed and executed accounting, treasury and administrative functions in fast-paced setting.  Performed month-end close, journal entries (including non-standard entries), account and balance sheet reconciliations, variance analysis and forecasting functions.  Executed commodity settlements to resolve pricing disputes, volume variances and other issues.  Drafted invoices based on contractual agreements, and reported status and activity of Northeast U.S.  plants to corporate offices.  Prepared FERC reporting for plants with routine and non-routine accruals.  Interacted with IT, scheduling, deal capture, legal, trading, commercial/ plant/business managers and other teams on daily basis.  Selected Contributions: Successfully collaborated with plant accountants, gas schedulers and traders in interpreting and resolving challenges that arose between the company's Commercial Group and individual plants.  Partnered with the Credit Group in managing prepayment and margin settlements, and coordinating long-term deposits.  Gathered data, validated accuracy and prepared files for estimates, journal entries, recurring transactions and other financial management and accounting tasks.  Planned and facilitated internal and third-party audit procedures, and maintained Sarbanes-Oxley (SOX) documentation to comply with internal controls.  Expertly reconciled CES Margin Call deposit activity, which involved prepaid accounts and other liabilities, and roll-forward FRS quarterly and yearly schedules.  As part of month-end closings, researched differences between financial and trading systems, and developed a margin to assist the Financial Accounting team.  Participated in monthly calls regarding the operational status of plant facilities, and to coordinate complex accounting functions (General Ledger, AP/AR, month/year-end closings and other matters).  Skillfully reconciled the Nucleus Trading System to PeopleSoft 9.1 financials, and further reconciled data to the GL to accurately document gross margin.         October 2005   to   March 2006     Company Name    City  ,   State    Accountant / Analyst        Performed accounting activities during a period of significant corporate change, as Borden Chemical, Inc., Resolution Performance Products, LLC and Resolution Specialty Materials, LLC merged with Bakelite AG to form the world's-largest producer of thermosetting resins with more than $4B in annual revenue.  Managed accounting processes (AP/AR and account updates/reconciliations) with speed and accuracy.  Interfaced with vendors and customers in resolving discrepancies and billing issues.  Trained and mentored newly hired staff.  Streamlined day-to-day procedures.  Selected Contributions:.  Defined and implemented highly efficient A/P processes and documentation.  Liaised clients to seamlessly initiate Electronic Data Management System (EDMS) functions.         March 2005   to   October 2005     Company Name    City  ,   State    Accountant        Provided accounting expertise and support for investment management firm with $129B assets under management.  Prepared quarterly, semiannual and annual financial statements, and oversaw SEC and other regulatory filings for 145 investment portfolios (64 retail funds, 28 variable annuity funds, 32 sub-advised funds, one contractual plan, one separately managed account and seven AIM private asset management portfolios.  Met financial reporting disclosure requirements.  Selected Contributions:.  Identified and analyzed accounting and reporting errors, and recommended revisions as well as process improvements to eliminate redundant issues.  Entrusted with the timely and accurate execution of financial statements and schedules, MD&As, expense ratios, total returns, report production processes, advisor compensation, fee tables, financial information and many other accounting tasks.         July 2000   to   August 2004     Company Name    City  ,   State    Analyst / Rotation        Conducted pre-bankruptcy accounting and financial analysis, and post-bankruptcy claims compression tasks for former provider of natural gas, electricity and communications products and services to the wholesale and retail markets.  Prioritized and completed the full range of accounting actions, such as consolidating financial statements, reconciling accounts, preparing balance sheet summaries, schedules and annual reports.  Coordinated and facilitated audits; systematically isolated, researched and resolved issues.  Analyzed variances.  Performed month-end closing processes.  Enforced GAAP guidelines.  Assisted in SEC filings.  Selected Contributions: After bankruptcy proceedings, analyzed, reconciled and negotiated settlements of $.75B of the company's $100B+ claims filed against debtor entities, and secured agreements with claimants to resolve claims.  Cooperated with governmental inquiries/investigations; worked diligently to minimize liabilities.  Built the foundation for success with Antonio's Flying Pizza and Italian Restaurant, a multigenerational family business and landmark restaurant in Houston.  Gained valuable experience at all levels of business and financial operations, beginning at the ground floor and advancing to Vice President.          Education     1 1999     UNIVERSITY OF HOUSTON   City  ,   State      Accountancy   BBA    GPA:   Magna Cum Laude ~ Awarded GPA Improvement Scholarship    Accountancy Magna Cum Laude ~ Awarded GPA Improvement Scholarship              Credentials & Training: Notary Public ~ Texas Real Estate Salesperson License ~ ACE Yellow Belt Training ~ CPR Certified ~ Super User Training in PeopleSoft 7.5 to 9.0 ~ Communication and Interpersonal Skills            Personal Information    Active Volunteer, Houston-Chevron Marathon and BP MS 150 (Calpine)
. continued.      Languages    Fluent in Italian and dual US and Italian citizen ~ Conversational in Spanish      Skills    accounting, accruals, administrative, AP, A/P, AR, asset management, balance sheet, billing, Bloomberg, Citrix, closing, Interpersonal Skills, CPR Certified, Credit, Seagate Crystal Reports, clients, Data Management, documentation, fast, financials, financial, financial management and accounting, Financial Accounting, financial analysis, financial reporting, financial statements, forecasting, funds, General Ledger, GL, Hyperion, investment management, Italian, legal, managing, Materials, MS Office, natural gas, Notary Public, Oracle, PeopleSoft, PeopleSoft 7.5, PeopleSoft 9.1, pricing, processes, producer, Real Estate, reconciling, reporting, retail, SAP, Sarbanes-Oxley, scheduling, settlements, Spanish, tables, User Training, trading systems, Trading System, treasury, annual reports, year-end      Additional Information      Community Involvement: Active Volunteer, Houston-Chevron Marathon and BP MS 150 (Calpine)
. continued.     "
ACCOUNTANT,"         SENIOR ACCOUNTANT       Professional Summary    Detail-oriented Accountant with 11 years effectively maintaining accurate accounting information for large-scale financial organizations.      Skills          Strong communication skills  ERP (Enterprise Resource Planning) software  Certified Public Accountant (CPA)  QuickBooks expert  Superior attention to detail  Account reconciliation specialist  MS Office Suite      Budget analysis  Self-motivated professional  Advanced bookkeeping skills  SAP expertise  MS Office Suite            Work History      Senior Accountant     06/2011
                                to   Current      Company Name   ‚Äì   City  ,
                              State      Management of high level accounts including 280 endowment records totaling $85+ million and a private golf club account.  Oversight includes general ledger account activity, gift agreements, schedules, reconciliation, wire transfers, journal entries, and the ongoing accurate analysis of all financial activity.  Record monthly investment activity, including purchases, sales, interest, dividends, fees, as well as realized gains/losses and unrealized gains/losses.  Submit clear and concise monthly revenue and expense reports to a partnered government entity (Broward County Library), ensuring that information are precise and complete.  Assist with annual year-end audit, interfacing with auditors and providing documentation/explanation as needed.  Preparation of audited financial statements for Broward County Library, including footnote preparation.  Review and reconcile NSU Museum of Arts monthly financial statement for senior management review.  Record, verify, and reconcile, weekly deposits for a parking garage revenue account.  Reconcile a cash advance account and reduce outstanding items by reviewing employee expense reports to determine status of the account (refund versus reimbursement).  Prepare detailed schedules and reconciliations required for NSU's Annual Institutional Cost Allocation, which is used for budgeting and fundraising goals.  Preparation of reconciliations, account analysis, and other materials required for extensive month-end and year-end closing processes.  Analyzing and reconciling payroll general ledger accounts as well as preparing month-end payroll accrual journal entry.  Assist in the development and coordination of activities related to multi-million dollar grants and clinical trial contracts including contract review, determination of account classification, analysis direct/indirect costs, and process related journal entries.  Respond to management inquiries and assist on special projects or other administrative tasks.  Created periodic reports comparing budgeted costs to actual costs.         Staff Accountant     12/2005
                                to   06/2011      Company Name   ‚Äì   City  ,
                              State           Accounting Clerk     12/2005
                                to   06/2011      Company Name   ‚Äì   City  ,
                              State           Accounting Clerk     01/2005
                                to   07/2012      Company Name   ‚Äì   City  ,
                              State      Prepared accurate and complete monthly financial statements for senior management, including preliminary work with journal entries, analysis, and reconciliations to accurately close month-end periods.  Processed bi-weekly payroll, including compilation and input of employee timesheets into ADP, prepared payroll tax deposits, reconciled balances, and performed month-end close.  Coordinated the bank statement review and reconciliation for multiple bank accounts.  Supervised accounts payable function to ensure that correct account codes were used for expense items and capitalization.  Responsible for accounts receivables including analyzing accounts and contacting past due clients to work out payment plans.  Managed fixed asset additions, deletions, transfers, and modifications.  Prepared, processed, and submitted all 1099s & 1096s Federal Tax Forms reflecting the accurate compilation and summary of employee/vendor data.  Prepared daily and monthly cash flow analysis, Annual Personal Property, as well as Sales and Use Tax Returns for senior management review.         Education      Master of Accounting & Financial Management  :      2012     Keller Graduate School of Management of DeVry University    -
                          City  ,
                          State    GPA:   GPA: 3.91   GPA: 3.91       Master of Business Administration  :      1 2011       -
                                          Bachelor of Science  :   Technical Management Accounting     1 2010     Keller Graduate School of Management of DeVry University    -
                          City  ,
                          State    GPA:   GPA: 3.96 magna cum laude   GPA: 3.96 Technical Management magna cum laude Accounting       DeVry University    -
                          City  ,
                          State    GPA:   GPA: 3.79   GPA: 3.79       Skills    Accounting, accounts payable, accounts receivables, accrual, administrative, ADP, Arts, budgeting, bi, cash flow, closing, concise, contracts, Certified Public Accountant, CPA, clients, documentation, senior management, financial, Financial Management, financial statements, Forms, fundraising, general ledger, government, grants, materials, Microsoft Office, Enterprise, Oracle, payroll, PeopleSoft, processes, QuickBooks, reconciling, Sales, SAP, Solomon, Tax, year-end   "
ACCOUNTANT,"         PAYROLL ACCOUNTANT       Summary     Has a strong work ethic with over 7+ years working in a fast paced environment providing high level support for senior management and various department teams. Extremely experienced in handling Administrative, Accounting, Payroll, Human Resources, and clerical tasks. Excellent at multi- tasking effectively, implementing decisions, enhancing productivity, meeting companies' goals and deadlines, and working in an individual and team work environment with little oversight. My business background allowed me to obtain the skills to be very¬†organized, detailed- orientated,¬† professional, confidential, trustworthy, patient, helpful, trainable, dependable, and resourceful.       Highlights          Microsoft office (Word, Excel, PowerPoint); internet and Outlook  QuickBooks  SKILLS:  QuickBooks, pivot tables, PeopleSoft, People Tools, Microsoft office, CSC Point IN system, and Pro Series  Strong interpersonal, analytical, problem analysis, technical, organizational, communication, and data entry skills.  Journel entries sap professionalism, adaptable, and trainable.  Efficiently able to multitask while adequately consistent with prioritizing tasks  Strong leadership with great attention to detail for optimal results              Experience      Payroll Accountant     Apr 2014   to   Current      Company Name   Ôºç   City  ,   State    ‚óè¬†¬†¬†¬† Processed and managed payroll for over 500+ union and non-union employees
on bi-weekly basis

‚óè¬†¬†¬†¬†
Worked closely with CFO and Controller
handling month end close projects, audit, and other special projects.

‚óè¬†¬†¬†¬† Mentored
and trained C-level, Managers, and Staff on ADP (Human Resources and Payroll
process functions).

‚óè¬†¬†¬†¬†
Maintained a system of confidentiality and internal
control safe guarded policies with compliance to GAAP.

‚óè¬†¬†¬†¬† Coordinated
as well as trained both HR and Finance team with inputting new hires, terminations,
benefits deductions, tax exemptions, accruals,
payouts, union, PTO, and salary information in ADP.

‚óè¬†¬†¬†¬†
Main point of contact when
answering payroll inquiries professionally via phone, emails, and in person.

‚óè¬†¬†¬†¬†
Monitored and kept track of
employee wages, hours, PTO, deductions, accruals, taxes, and other data in ADP.

‚óè¬†¬†¬†¬†
Prepared daily, quarterly, monthly, and
annual reports (Payroll Template, NYS45, 1095,
W-2, Journal entries, Overtime, Hours, and Inventory report) for CFO,
Controller, head of each clinic department analysis.

‚óè¬†¬†¬†¬† Reconciled
START 4 bank accounts, pensions, payroll summary, 403b, and garnishment
deduction payments.

‚óè¬†¬†¬†¬† Handled
submitting Voya payments, garnishment check payments, sorting and distributing
employees' paycheck.

‚óè¬†¬†¬†¬†
Implemented new payroll
processes to reduce having payroll discrepancies and cutting manual checks.

  ‚óè¬†¬†¬†¬† Generated and provided various reports for upper management
analysis upon request in ADP for each pay period.    Received, filed and processed paperwork and documents for on-boarding employees.      Assisted in implementing  [Type]  program which decreased payroll errors  [Number] %.       Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings.        Reduced payroll accrual processing time  [Number] % by using payroll reports and  [Software] .    Constructed leave pay schedules, processed payroll garnishments and worked closely with Human Resources¬†to pay out bonuses, severances, service awards and special payments.¬†      ‚Äã          ‚Äã        Accounts Receivable     Nov 2013   to   Apr 2014      Company Name   Ôºç   City  ,   State     Created payment entries and batches of over 800 invoices.  Handled the checks and kept record of all the Cash received in excel.  Aided in creating and sending out Notice of Cancellation letters to companies with overdue accounts.    Resolved in getting the company 100% caught up with cancellation letters to 1000+ past due accounts.    Managed to get 80% of incoming profits from overdue accounts.                 Accounting/Finance Intern     Jul 2013   to   Aug 2013      Company Name   Ôºç   City  ,   State     Retrieved, posted, printed, and inputted journal entries.  Assisted with bank reconciliation, and inserting data for company books.  Attentive in handling daily cash sheets, weekly A/P outlays, and running A/R, A/P, and G/L queries in excel.  Main Accomplishments:.  Gained functionally overview of daily operations of Accounting/Finance daily tasks.         Accounting Assistant     Sep 2012   to   Feb 2013      Company Name   Ôºç   City  ,   State     Aided the A/R and A/P department with reconciliation of 100+ invoices per day using excel.  Matched, Coded, and batched invoices received and given to me by supervisor.  Created, prepared, and organized files and documents for easy retrieval for my coworkers and supervisor.  Main Accomplishments:.  Helped organize files and folders for Auditors in a timely neat fashion.  Recorded and kept record of all invoices.         Administrative Assistant     Mar 2008   to   Apr 2011      Company Name   Ôºç   City  ,   State     Prepared and sent over 100+ registration papers making sure everyone received timely and complete information.  Managed, filed, organized, and retrieved 1000+ students and staffs files with respect to confidentiality.  Successfully aided in helping 100+ students per week with inquiries regarding registration.  Successfully organized over 200 files for easy access for my supervisor, coworkers and professors.         Education      Bachelor of Science  ,   Accounting   May 2014     William Paterson University   Ôºç   City  ,   State      GPA:   GPA: 3.3    Accounting GPA: 3.3       Work History      Company Name               Skills    ACCOUNTING, A/P, attention to detail, bank reconciliation, INTERPERSONAL, data entry, fashion, Finance, general ledger, leadership, letters, access, Excel, Microsoft office, Outlook, PowerPoint, Word, neat, organizational, PeopleSoft, problem analysis, QuickBooks, reconciling, sap, supervisor, tables   "
ACCOUNTANT,"         SENIOR ACCOUNTANT           Experience      Senior Accountant  ,     01/2019   to   Current     Company Name   ‚Äì   City  ,   State      Work with business clients on preparation of payroll tax returns, income tax returns.  Perform monthly bank reconciliations, credit card statement reconciliations.  Meet with new clients to discuss their needs and build a proposal for our services.  Set up tax accounts with proper state and federal agencies.  Process payroll for clients including depositing of 941 taxes.  File sales tax returns.  Respond to client requests in a timely manner.  Prepare financial statements and financial packages for clients.  Work with banking officers to help clients secure funding.  Work with clients to prepare annual budgets.  Daily Accounting and bookkeeping needs in QuickBooks.  Serve as lead Accountant for a wide variety of businesses.  Set up loans and ensure proper amortization for tax benefits.  Balance Sheet reconciliations.  Trial Balance reconciliations.  File quarterly payroll returns.         Senior Accountant/Financial Analyst  ,     06/2017   to   01/2019     Company Name   ‚Äì   City  ,   State      Maintained financial statements and reporting in QuickBooks for 6 different entities  Responsible for full accounting cycle work on a monthly basis  Made GL entries and adjustments to reflect daily activity of 6 different finance companies  Insured the accuracy and integrity of financial statements  Audited cash and credit card payments in bank account against cash and credit card receipts  Audited Cash Drawer reports for accuracy and to ensure proper use of funds  Tracked daily activities of 6 different finance companies using bank records and a CRM system  Audited inventory and reconciled against titles and contracts to ensure 100% accuracy  Completed the monthly close process on time  Reconciled bank statements for 6 different finance companies         Revenue Cycle Analyst  ,     08/2016   to   05/2017     Company Name   ‚Äì   City  ,   State      Vivere Health is a private company specializing in fertility treatments.  Vivere currently operates surgical centers and labs in 7 states and expanding.  Current revenues are $60million), Compute, verify, and report to Accounting monthly revenue for all locations.  Calculate and report volumes to operational and executive leadership.  Verify contractual allowances pertaining to insurance contracts/payments.  Ad Hoc reporting requests from operational, development, and executive leadership.  Financial planning and analysis for expansion projects.  Revenue Cycle reporting for VP of Revenue Cycle.  Maintained compliance of revenue recognition under ASC 606.  Built custom reports in Excel and Adaptive for C suite executives.         Financial Analyst  ,     03/2015   to   07/2016     Company Name   ‚Äì   City  ,   State      Community Health Systems is a publicly traded company owning/leasing, and operating 199 hospitals in 29 states in the U.S.  Along with home health, hospice, and physician services.  2014 annual revenue was $18.8 billion, Supported the management team with bi-weekly and monthly conference calls with hospitals through the preparation, review, analysis and validation of reports and analysis.  Assisted management team in the monitoring of the financial performance of weekly and monthly key indicators by gathering accurate data through a variety of database products.  Track and prepare reports indicating weekly, monthly, and quarterly revenue recovery within the contract management and compliance division.  Collaborate with division leaders to improve revenue cycle management and revenue recovery within PCCM.  Preparation of annual budget.  Responsible for the accuracy and validity of $40.8 million in annual revenue in compliance with ASC 606.  Database management of PCCM to include 199 hospitals and $45 million in current inventory of contractual revenue.  Relational database management.         Financial Analyst  ,     04/2011   to   05/2014     Company Name   ‚Äì   City  ,   State      (1st America is a single member limited liability corporation that covers all of southern Georgia for DME, home oxygen, and IV therapy  2013 revenue was $450 million), Conducted comprehensive financial audits, federal and state compliance audits, and agreed upon procedures  Responsible for all general ledger activity, reconciliations, and cash activities  Performed analytical procedures/investigations to detect unusual financial statement relationships  Performed internal control and substantive testing  Identified and communicated accounting and auditing matters to Directors and Owner  Identified alternate revenue streams and capture through forensic review of records, resulting in $7 million plus in new revenue         Managing Partner/Controller  ,     02/2001   to   06/2011     Company Name   ‚Äì   City  ,   State      Charley O'Corley's is a single member limited liability corporation that served the Lowndes and surrounding area  Annual revenue was $25million.), Purchased business in 2001 and grew revenue from $400,000 to $25 million  Managed financial statement preparation, inventory procurement and all financial, human resource and entertainment aspects of the operation  Worked with CPA on preparation of all tax returns, 1065, 1040A, and state returns  Expanded business from one location to twelve locations  Managed 350 employees on a seven day a week, three shift schedules  Responsible for all compliance measures with federal, state, city and county regulatory bodies         Work History      Senior Accountant  ,   01/2019   to   Current     Company Name   ‚Äì   City  ,   State      Work with business clients on preparation of payroll tax returns, income tax returns.  Perform monthly bank reconciliations, credit card statement reconciliations.  Meet with new clients to discuss their needs and build a proposal for our services.  Set up tax accounts with proper state and federal agencies.  Process payroll for clients including depositing of 941 taxes.  File sales tax returns.  Respond to client requests in a timely manner.  Prepare financial statements and financial packages for clients.  Work with banking officers to help clients secure funding.  Work with clients to prepare annual budgets.  Daily Accounting and bookkeeping needs in QuickBooks.  Serve as lead Accountant for a wide variety of businesses.  Set up loans and ensure proper amortization for tax benefits.  Balance Sheet reconciliations.  Trial Balance reconciliations.  File quarterly payroll returns.         Senior Accountant/Financial Analyst  ,   06/2017   to   01/2019     Company Name   ‚Äì   City  ,   State      Maintained financial statements and reporting in QuickBooks for 6 different entities.  Responsible for full accounting cycle work on a monthly basis.  Made GL entries and adjustments to reflect daily activity of 6 different finance companies.  Insured the accuracy and integrity of financial statements.  Audited cash and credit card payments in bank account against cash and credit card receipts.  Audited Cash Drawer reports for accuracy and to ensure proper use of funds.  Tracked daily activities of 6 different finance companies using bank records and a CRM system.  Audited inventory and reconciled against titles and contracts to ensure 100% accuracy.  Completed the monthly close process on time.  Reconciled bank statements for 6 different finance companies.         Revenue Cycle Analyst  ,   08/2016   to   05/2017     Company Name   ‚Äì   City  ,   State      Vivere Health is a private company specializing in fertility treatments.  Vivere currently operates surgical centers and labs in 7 states and expanding.  Current revenues are $60million), Compute, verify, and report to Accounting monthly revenue for all locations.  Calculate and report volumes to operational and executive leadership.  Verify contractual allowances pertaining to insurance contracts/payments.  Ad Hoc reporting requests from operational, development, and executive leadership.  Financial planning and analysis for expansion projects.  Revenue Cycle reporting for VP of Revenue Cycle.  Maintained compliance of revenue recognition under ASC 606.  Built custom reports in Excel and Adaptive for C suite executives.         Financial Analyst  ,   03/2015   to   07/2016     Company Name   ‚Äì   City  ,   State      Community Health Systems is a publicly traded company owning/leasing, and operating 199 hospitals in 29 states in the U.S.  Along with home health, hospice, and physician services.  2014 annual revenue was $18.8 billion, Supported the management team with bi-weekly and monthly conference calls with hospitals through the preparation, review, analysis and validation of reports and analysis.  Assisted management team in the monitoring of the financial performance of weekly and monthly key indicators by gathering accurate data through a variety of database products.  Track and prepare reports indicating weekly, monthly, and quarterly revenue recovery within the contract management and compliance division.  Collaborate with division leaders to improve revenue cycle management and revenue recovery within PCCM.  Preparation of annual budget.  Responsible for the accuracy and validity of $40.8 million in annual revenue in compliance with ASC 606.  Database management of PCCM to include 199 hospitals and $45 million in current inventory of contractual revenue.  Relational database management.         Financial Analyst  ,   04/2011   to   05/2014     Company Name   ‚Äì   City  ,   State      (1st America is a single member limited liability corporation that covers all of southern Georgia for DME, home oxygen, and IV therapy.  2013 revenue was $450 million), Conducted comprehensive financial audits, federal and state compliance audits, and agreed upon procedures.  Responsible for all general ledger activity, reconciliations, and cash activities.  Performed analytical procedures/investigations to detect unusual financial statement relationships.  Performed internal control and substantive testing.  Identified and communicated accounting and auditing matters to Directors and Owner.  Identified alternate revenue streams and capture through forensic review of records, resulting in $7 million plus in new revenue.         Managing Partner/Controller  ,   02/2001   to   06/2011     Company Name   ‚Äì   City  ,   State      Charley O'Corley's is a single member limited liability corporation that served the Lowndes and surrounding area.  Annual revenue was $25million.), Purchased business in 2001 and grew revenue from $400,000 to $25 million.  Managed financial statement preparation, inventory procurement and all financial, human resource and entertainment aspects of the operation.  Worked with CPA on preparation of all tax returns, 1065, 1040A, and state returns.  Expanded business from one location to twelve locations.  Managed 350 employees on a seven day a week, three shift schedules.  Responsible for all compliance measures with federal, state, city and county regulatory bodies.         Education      Bachelor of Business Administration  :   Accounting  ,   12/2014     Valdosta State University   -   City       GPA: 3.7        Summary    Financial and Accounting professional with expertise in financial analysis, audit, compliance, financial accounting, forecasting, budgeting, and procurement in the healthcare industry. Strong working knowledge of GAAP, FASB, SOX, and ASC 606 procedures. Exceptional analytical ability and problem-solving skills, analysis and solutions of complex problems in conjunction with managing financial outputs, managing teams to achieve defined outcomes with over 15 years' experience in a variety of organizational roles. Advanced knowledge of Microsoft toolsets. Results oriented with proven track record of quick learning ability, increased responsibilities and rapid advancement.      Highlights          Power User of Microsoft Excel Epicor NetSuite QuickBooks Hyperion Great Plains Sage Intacct  Accounting, Hyperion  Accountant, Insurance  Ad, Inventory  Auditing, Leadership  Trial Balance, Microsoft Excel  Balance Sheet, Excel  Monthly bank reconciliations, Payroll  Banking, Process payroll  Benefits, Procurement  Bookkeeping, Proposal  Budgets, QuickBooks  Budget, Relational database  Bi, Reporting  C, Revenue recognition  Community Health, Sage  Compliance audits, Sales  Contract management, Tax  Contracts, Taxes  CPA, Tax returns      Credit, Therapy  CRM, Validation  Client  Clients  Database  Database management  Finance  Financial  Financial audits  Financial planning and analysis  Financial statement preparation  Financial statements  Prepare financial statements  Funds  General ledger  GL  Great Plains  Home health  Hospice  Human resource            Skills     Power User of Microsoft Excel Epicor NetSuite QuickBooks Hyperion Great Plains Sage Intacct,  Accounting, Accountant, Ad, auditing, Trial Balance, Balance Sheet, monthly bank reconciliations, banking, benefits, bookkeeping, budgets, budget, bi, C, Community Health, compliance audits, contract management, contracts, CPA, credit, CRM, client, clients, database, Database management, finance, financial, financial audits, Financial planning and analysis, financial statement preparation, financial statements, Prepare financial statements, funds, general ledger, GL, Great Plains, home health, hospice, human resource, Hyperion, insurance, inventory, leadership, Microsoft Excel, Excel, payroll, Process payroll, procurement, proposal, QuickBooks, Relational database, reporting, revenue recognition, Sage, sales, tax, taxes, tax returns, therapy, validation    "
ACCOUNTANT,"         ACCOUNTANT II         Accomplishments      Military Training Certificate, 2005; PNC Conversation: Deep Dive into Savings and Investment training 2012; Operational and Soundness Training 2013; Employee of the month (November) at PNC Bank 2011; Employee of the Quarter at PNC Bank 2011; Retail Banking Achievement Award 2012;.  NMLS- Nationwide Mortgage Licensing System, 2013.  Supervision
Supervised team of two staff members.¬†        Professional Summary     Detail-oriented Accountant with 5 years effectively maintaining accurate accounting information for large-scale financial organizations.       Skills          Superior attention to detail  Invoice coding familiarity  QuickBooks expert  Self-motivated professional  Strong communication skills      Accounting operations professional  Cash flow analysis  Data trending knowledge  Advanced bookkeeping skills            Work History      Accountant II  ,     02/2017
                            to   Current     Company Name   ‚Äì   City  ,
                          State      Responsible for preparing and posting entries for the daily posting packet.  Verifies and balances system originated interfaces and posts non-system generated transactions prepared from other sources.  System originated interfaces refers to the Credit Union owned system as well as external systems, such as shared branching and ATM transaction networks.  A monitor flow of credit union transactions from the various supporting systems into and out of the general ledger daily, and identifies and resolves errors, omissions, and irregularities to provide accurate records for TFCU and its service organizations.  Calculates and posts month end and year-end accruals as needed.  Responsible for maintaining fixed assets and prepaid sub-ledger accounts.  Prepares budget variance reports for various departments as assigned.  Works with that department manager in preparation of annual budget.  Responds to inquiries from that manager regarding budgeted and actual expenses.  Prepares analyses as requested by manager and other departments.  Manages the accounts payable function - including employee/volunteer reimbursement - from processing incoming invoices, through cost center coding, approval by appropriate party, input into the system, to check preparation and mailing.  Identifies vendors requiring an IRS Form 1099 and prepares the form and transmittal.  Manages the Corporate VISA accounts for managers and volunteers, including ordering and canceling cards, processing corporate Visa accounts for payment, and resolving discrepancies.  Along with other Finance Department staff, processes outgoing and incoming wires, verifies those wires have all required documentation, and works with branch staff to ensure incoming wires are posted and resolve issues.  Responsible for assisting with the preparation of financial statements.         Accountant  ,     06/2015
                            to   02/2017     Company Name   ‚Äì   City  ,
                          State      40hrs Coordinate and supervise employees within Accounts Payable interacting with internal customers and external suppliers monitoring all controls.  Oversee employee business expense processing for multiple business units leading projects such as system testing and implementation.  Communicate accounting policies practices and procedures with department manager's vendors and internal customers to ensure compliance.  Maintains knowledge of all Credit Union processes which affect the general ledger, including share drafts, ACH, wire transfers, ATM, Federal Reserve, and Credit Cards.  Responsible for reconciliation of the clearing accounts, including vault, transfer, on us, bond clearing and cashier check clearing among it's stock ownership.  Responsible for preparing month end and posting entries.  Responsible for assisting with the preparation of financial statements.  Prepare verified processed and maintained a variety of order reconciliation functions.  Use office automated systems to input data generate reports conduct investigations and respond to inquiries.  Maintains records for vendors and accounts payable, including 1099s and corporate Visa accounts.         Accountant  ,     08/2013
                            to   06/2015     Company Name   ‚Äì   City  ,
                          State      40hrs Perform a variety of support duties related to the accounting function within the credit union; assisting the accounting team in maintaining the financial, statistical, and accounting records; Accounts Payable processing; posting general ledger entries; reconciling general ledger accounts as assigned and miscellaneous filing/scanning of checks, invoices and branch daily work.  Prepare daily cash flow, examined, and analyzed accounting record, financial statements, ACH, wires, and other financial reports to assess accuracy, completeness, and conformation to reporting and procedural standards.  Responsible and supervised two Accounting Clerks Staff, scheduling shifts, assigning responsibilities, answering questions, solving problems, helping with complex transactions and sensitive member relations issues or concerns.  Articulate policies and procedures to members and department staff Maintains files, including filing of general ledger journal vouchers, account payable documentation, and other miscellaneous fillings.  Print daily account payable checks and inserts checks and invoices into envelopes for mailing.  Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts, using calculator or computer.  Responsible for ensuring staff are adequately trained in all phases of their jobs; and informed regarding all credit union products and services Effectively research, track, and resolve or properly refer accounting or documentation problems and discrepancies.  Maintains regular contact with other departments to obtain and convey information and/or to correct transactions.  Order cash from the Federal Reserve for the branches and ATMs in a timely manner.         Financial Service Representative/ Back-up Supervisor  ,     01/2011
                            to   08/2013     Company Name   ‚Äì   City        40hrs Provided customers with prompt, accurate, courteous and professional banking service.  Identified and referred sales opportunities to Relationship Bankers about products and services.  Utilized several mediums such as phone and emails to help customers.  Assisted customers with opening and closing of accounts.  Answered and resolved problems that are within my authority.  Accepted and processed loan applications and conduct loan interviews.  Assisted members with their financial transactions, involving paying and receiving cash and other negotiable instruments.  Maintained proper cash levels at the branch.  Responsible for cash shipments to and from main office to the branch.  Processed all commercial deposits, balanced vault daily.  Responsible for equipment maintenance; assisted staff with balancing problems.  Did random spot check with staff to ensure cash levels are within predetermined branch limits.         Education      Bachelor of Science Degree  :   Finance  ,
                          May 2010     University of Maryland   -     State    Finance       Skills    Accounting, Accounting System, accounts payable, accruals, Articulate, ATM, banking, budget, Business Intelligence, calculator, cash flow, cashier, closing, Credit, documentation, equipment maintenance, filing, Finance, Financial, financial reports, financial statements, preparation of financial statements, fixed assets, funds, general ledger, general ledger accounts, ledger, mailing, Access, Excel, Microsoft Office, office, PowerPoint, Microsoft Word, Works, networks, PeopleSoft, policies, processes, coding, receiving, reconciling, Maintains files, reporting, research, sales, scanning, scheduling, phone, year-end   "
ACCOUNTANT,"         STAFF ACCOUNTANT       Summary    EXPERIENCED ACCOUNTANT with more than 15 years of accounting and financial analysis experience.  Expertise in budgeting and economic analysis, financial reporting, and resource analysis/optimization. Solid record of performance managing analytical studies, key initiatives, and high-profile performance improvement projects. Technical expert and analyst on complex program issues. Solid critical thinking, problem-solving, research and liaison skills. Recognized for outstanding communication skills, flexibility, keen political savvy, sense of humor, and leadership abilities.
AREAS OF EXPERTISE:  Accounting; financial analysis; program evaluation and management; strategic and operations planning and streamlining; operations management; workforce analysis and manpower planning; operational, financial, and compliance auditing; profit/revenue analysis; internal control reviews; process improvement and simplification; team and project leadership; quantitative/qualitative analysis; risk and feasibility assessment and management; database management; statistical analysis; technical, regulatory and best practices research;      Skills        Lawson, Invision, QuickBooks, MS Word, Excel, PowerPoint, Lotus Notes, and Meditech            Experience     01/2001   to   02/2011     STAFF ACCOUNTANT    Company Name   Ôºç   City        40 hours/week,
ANALYZED FINANCIAL REPORTS AND PROGRAMS TO RESOLVE PROBLEMS.  Formatted and prepare internal financial reports for various entities.  Monitored and researched significant revenue and budget variances, including actual costs versus budgeted costs, recommending alternative courses of action.  Resolved complex issues involving multiple aspects of financial management.  Reviewed policies and principles to plan and develop financial controls and made changes and additions to cost allocation codes.  ANALYZED AND RECONCILED A VARIETY OF ACCOUNTS AND TRANSACTIONS:  Monitored, reconciled, researched, analyzed and quickly responded to inquiries on balance sheet accounts.  Updated monthly schedules for fixed assets and presented findings to senior management.  Reconciled payroll tax withholdings and processing.  Prepared monthly journal entries to record fixed asset activity and maintained construction in progress accounts.  Assisted in researching and resolving variances on reports.  Provided financial statements and prepared reports of statements.  ADVISED SENIOR MANAGEMENT on financial-related issues based on technical expertise.  Identified challenges and determine appropriate corrective action.  RECOMMENDED PROCESS IMPROVEMENTS by continually researching, analyzing and monitoring internal controls, financial systems, and accounting practices.  Recommended new processes to improve the efficiency and accuracy of fund execution, monitoring, control, and account maintenance.  ATTENTION TO DETAIL:  PREPARED, RECONCILED AND SUBMITTED TRANSACTIONS:  Tracked, updated, reconciled, and managed Lawson fixed asset accounting system.  Reconciled physical inventories to Lawson fixed asset system.  Performed monthly reconciliation of fixed assets to the general ledger.  Various monthly account reconciliations.  Completed regular audits of financial controls.  Ensured information recorded and submitted was current and accurate.  Prepared audit schedule for independent external auditors including support documentation.  PREPARED CLEAR, CONCISE PRESENTATIONS AND REPORTS based on financial analyses and audits.  Effectively expressed complex, highly technical information into understandable concepts and ideas for management.  Generated monthly reports departmental financial reports.  Developed talking points, summaries, briefings, reports, data analyses, budget projections, and correspondence.  Drafted and edited documents and reviewed content for accuracy.  DEVELOPED AND MAINTAINED COLLABORATIVE RELATIONSHIPS with internal and external customers and negotiated solutions to meet organizational goals and objectives.  Partnered with team members to establish streamlined financial and business strategies.  Served as point of contact for central business office in White Marsh, Maryland to resolving issues and providing guidance relative to financial problems.  Worked with departments to ensure their expenses are accurately recorded through accruals and purchase order analysis.  KEY ACCOMPLISHMENTS:
+ Implemented a computerized capital budget review system in Lotus Notes email system.  Worked closely with Washington Hospital Center's management and financial accounting systems department.  As a result, the computerized version was more efficient and effective for Washington Hospital Center's capital budget review and eliminated lost and misplaced paperwork.  Worked on a continuous Xerox copier project on a monthly basis for two years which successfully identified over 200 cost centers at Washington Hospital Center.  The project identified zero usage copiers.  Prepared an Excel spreadsheet and tracking system for cost centers with meter usage, previous monthly billing, the name of cost center name, number, and contact personnel, Xerox copier model and serial numbers which were all provided to WHC's and Xerox management.  This project and resulting information prevented Xerox Corporation from double billing Washington Hospital Center for non-operational machines and prepared journal entries to reflect changes.  Worked closely with various departments such as design and construction, Biomed, and finance to close out work in progress accounts.  Researched, reconciled and analyzed 250 construction in progress project accounts utilizing Lawson fixed asset management system and Excel spreadsheets.  Reviewed support documentation, contracts, and the hospital's standard operating procedures.  Tracked obligations and expenditures on a monthly basis from generated Lawson reports.  Presented findings to Washington Hospital Center's management which decided which construction in progress accounts to close out.         01/2000   to   01/2001     ACCOUNTS PAYABLE REPRESENTATIVE    Company Name   Ôºç   City        40 hours/week
MANAGED FINANCIAL FUNCTIONS AND COORDINATED DAILY ACCOUNTING FUNCTIONS of a high profile regional medical facility.  Formulated and implemented processes for reviewing recurring payments and processing invoices, vouchers, reimbursements and check requests.  Performed necessary administrative support for payment documentation.  LED EXTENSIVE BUSINESS STUDIES to identify and resolve payment challenges and conflicts among business partners.  Conducted analyses and evaluated the effectiveness of programs and operations to determine options for problem resolution within the company while considering the impact on cost controls.  Partnered with procurement department to resolve all pricing and quantity issues.          CUSTOMER SERVICE      Provided assistance and advice to internal and external customers professionally and courteously, adhering to established timelines for a response.  Identified appropriate referrals and alternatives when required.  Valued by management and colleagues for exceptional customer service practices.  EFFECTIVE ORAL AND WRITTEN COMMUNICATION: Communicated efficiently with diverse stakeholders and customers at all levels.  Independently prepared, designed and edited reports, letters, memos, spreadsheets, forms, correspondence, summary statements, briefs, flowcharts and other documents.  Ensured all communications adhered to organizational standards for construction, format, and completeness, including rules of spelling, punctuation, language use, and understandable language guidelines.          Education and Training     06/2012     MASTER OF BUSINESS ADMINISTRATION  :   Accounting    Strayer University   Ôºç     State      Accounting       1986     BACHELOR OF SCIENCE      Southern University at New Orleans   Ôºç   City  ,   State              Skills    account reconciliations, ACCOUNTING, accounting system, accruals, administrative support, asset management, ATTENTION TO DETAIL, balance sheet, billing, budget, business strategies, ORAL, CONCISE, content, contracts, customer service, design and construction, documentation, email, SENIOR MANAGEMENT, finance, FINANCIAL, financial accounting, financial analyses, financial controls, financial management, financial reports, financial statements, fixed assets, forms, general ledger, Lawson, letters, Lotus Notes, Meditech, Excel spreadsheets, Excel, office, PowerPoint, MS Word, organizational, payroll, personnel, copiers, policies, PRESENTATIONS, pricing, problem resolution, processes, procurement, progress, QuickBooks, researching, spreadsheets, spreadsheet, tax, WRITTEN COMMUNICATION, Xerox copier     "
ACCOUNTANT,"         STAFF ACCOUNTANT       Summary     Professional Accountant and Bookkeeper with 12 years of experience with accounts receivable and payable.  Detail-oriented bookkeeping professional with 3+ years experience applying financial and managerial accounting practices.         Skills        SAP, Great Plains Dynamics, Sage50, QuickBooks Pro, ACT, Microsoft Word, Excel (Pivot tables and VLook Up) Access, PowerPoint            Experience      Staff Accountant   09/2015   to   09/2017     Company Name   City  ,   State       Supported Regional Finance Manager with special projects and other responsibilities as assigned.  Handled monthly accrual process for 22 expense accounts.  Full responsibility for all fixed assets; maintained detailed depreciation schedules.  Conducted monthly reconciliations of all balance sheet accounts to ensure their accuracy.  Reconciled 4 bank accounts (250+ transactions per month), researched and resolved all issues.  AP: Reviewed, processed and reconciled invoices ensuring timely payment (500+K monthly).  Monthly analysis of AP process led to an improved aging schedule and 20% increased cash flow.  AR: Receipt and posting of all payments to ledger (SAP); Weekly analysis of  AR process which led to an increased cash flow by 90% by decreasing outstanding AR.  Assisted with internal audit by providing all necessary data to minimize billable hours.  Streamlined accounting processes and maintained appropriate documentation to improve procedures in accordance with company policies and SOX compliance.  Researched and resolved discrepancies as well as financial related inquiries.  Performed month-end/year end close, financial statement preparation and budget variances and assisted management to resolve variances.          Staff Accountant   09/2012   to   12/2014     Company Name   City  ,   State       Worked closely under the supervision of the Controller and Director of Accounting.  Experience in GAAP accounting and monthly closing processes.  Researched and resolved financial inquiries from management at 48 campus locations.  Reconciliation of 40 bank accounts on a monthly basis.  Posted necessary monthly journal entries to the general ledger (Great Plains Dynamics).  Compiled and analyzed transactions primarily related to: cash, fixed assets, inventory & sales tax.  Liaison with external accounting firm during audits.  Processed accounts payable; including purchase order entry, invoice approval and entry, follow up with vendors, aging reporting.  Paid approximately 100,000K in funds via wire transfers to suppliers on a weekly basis.          Treasurer   01/2011   to   Current     Company Name   City  ,   State       Implemented the accounting process, policies and procedures in accordance with US GAAP.  Bank account maintenance and financial transactions oversight.  Developed the annual budget and analyzed actual revenue and expenses against the budget.  Kept the board informed of trends, concerns, assessments of organization financial health.  Completion of all financial reports in a timely manner and made available to the board.          Accounts Receivable/Audit Clerk   02/2009   to   08/2011     Company Name   City  ,   State       Researched and implemented a new remote deposit banking system.  Processed an average of 200 checks on a daily basis via a bank remote system.  Created and balanced several accounting spreadsheets.  Prepared and managed reports for executive management.  Posted month and year end journal entries.  Researched, verified  and corrected the validity of account discrepancies.  Worked with various departments and built stronger working relationships organization wide.          Data Analyst Assistant   12/2006   to   10/2007     Company Name   City  ,   State       Project VPO: Assessed 2500 foreign accounts within a 6 month period.  Achieved and maintained a 90% Customer Satisfaction rating.  Verified and researched data for 500 Savings Bonds accounts on a daily basis.  Tracked and updated non-nationals accounts preventing over one million dollars in fines.  Indexed, verified and scanned 1200 IRA accounts on a monthly basis.  Keyed interest and tax ratesfor over 350 accounts holders daily.          Education and Training      Masters of Accounting     May 2016       Nova Southeastern University   City  ,   State               Bachelors of Business Administration  :   Accounting   August 2012       Florida Atlantic University   City  ,   State       Accounting        Associates of Arts  :   Accounting   May 2007       Western International University          Online    Accounting        Skills    Accounting, accounts payable, accrual, AP, AR, balance sheet, banking, Bonds, budget, cash flow, closing, Controller, Customer Satisfaction, documentation, executive management, Finance, financial, financial reports, financial statement preparation, fixed assets, funds, general ledger, Great Plains Dynamics, internal audit, inventory, ledger, Director, Access, Excel, PowerPoint, Microsoft Word, order entry, Pivot tables, policies, processes, QuickBooks Pro, reporting, Sage, sales, SAP, SOX compliance, spreadsheets, supervision, tax     "
ACCOUNTANT,"         ACCOUNTANT II       Summary    A Professional Accountant with more than 10 years of full-range, progressive accounting experience in general accounting and financial reporting. I have a solid understanding of GAAP and experience in Regulatory (Statutory) STAT Accounting Principles. Also with proven ability to manage multiple assignments while meeting tight deadline schedules. Possess reputation as a self-directed professional with excellent problem solving and analytical and communication skills.
I also have a proven track record of performing work in an ethical manner while consistently maintaining the integrity of all financial data. Specialized expertise in data review and analysis, finding resolutions to identified issues and creating accounting reports and recommendations to my findings.      Skills          Month-end close activities - Reconciliations/Analysis  Accounts Payable & Accounts Receivable  General Ledger Entries & Audits  Research, Investigation & Resolution  Financial Analysis & Reporting  Business Accounting Process Improvements  Microsoft Office Proficient  Fixed Asset Accounting  Cash and Bank Reconciliations  Intercompany Accounting      Business Property, Income, Sales & Use Tax Return Preparation    ¬†Complex Expense Reporting & Reconciliation  Financial Statements & Preparations  Grants & Contracts Accounting  Hospitality/Golf Course Accounting  Regulatory/Statutory Accounting Principles  Property Management & Lease Accounting              Experience      Accountant II   10/2016   to   Current     Company Name   City  ,   State       Responsible for CL500 - Events Clearing.  Revenue 506000, 570496/670496.  LB49R no Other Revenues.  Month End Deficit Funds and Account Analysis.  Run allocation and reconciliation Admi.  Fees on Revenues (FDN 6%, 49R 5%).  Journal generate CRG, CPG, CTL, CFM, CPP and CPS.  Responsible to review 90-days & over (Grants) and 30 days (Others) Accounts Receivable.  Account reconciliations.  Clean the M0380 Fund Balance.  Daily AR Payment Application.  Responsible FDN-GL Inbox.          Grant Accountant   09/2014   to   11/2016     Company Name   City  ,   State       Responsible for independently performing a full range of work in general accounting and financial reporting using knowledge of generally accepted accounting principles and practices and a working knowledge of governmental accounting methods.  Monthly account reconciliations (AR & Revenue Collected in Advance for Grants).  Monthly recon for drawdown grants.  All federal drawdowns.  Journal entry preparation & review JEs from GCAs.  Invoice/billing for Grants.  Send out billing status to GCAs.  Prepare JE on 6% Grants admin fee.  Prepare F&A journal entry (bi-monthly).            Prepare Prepaid (On-Account) billing.  Prepare monthly ""Unbilled for Grants"".  Prepare Over expenditure schedule.  Prepare list of invoices billed.  Review A-133.  Others requests from ORSP.  FFR quarterly.  Grants related special projects.          Accountant   07/2011   to   09/2014     Company Name   City  ,   State       Independently prepare and timely filing of multiple, complex quarterly and annual statutory filings, supplemental filings related to Health Care Insurance industry to 49 other states and assisted in annual audit of financial statements.  Perform and resolve moderately complex problems and/or conduct moderately complex analyses, including non-standard requests;.  Prepare and record journal entries in accordance with SAP and Medical Loss Ratio (MLR) requirements;.  Communicates regularly with other departments in the enterprise including inquiries on particular results of findings and analyses;.  Participate on working groups to develop and communicate innovative approaches for continued improvement in efficiency and effectiveness;.  Prepare reports for the Board Package and footnote disclosures;.  Assists in the Capital planning for the entity;.  Coordinates quarterly close calls with entity executives to review the filings;.  Performs financial calculations in compliance with State statutes and generate reports as a result of these calculations;.  Maintains the integrity of the various account balances and ensure the entity's compliance with statutory requirements meticulously following company policies and procedures including proper referencing of supporting work paper;.          Senior Accountant   10/2005   to   07/2011     Company Name   City  ,   State       Promoted to the senior accountant position and is responsible for 20 separate general ledger book of accounts, including commercial, residential and golf course entities.  Ensure proper and timely recording of financial transactions in the general ledger in accordance with GAAP and internal control standards.  Manage GL interface (from various systems) to ensure accurate posting.  Reconcile claim A/R and payments for various revenue streams.  Manage reserves and write-offs.  Communicate and support analytical findings.  Pursue resolution of business issues impacting the financial statements in a proactive and independent manner.  Prepare journal entries including appropriate documentation.  Ensure that the General Ledger and sub-ledger are reconciled and that reconciled items are resolved.  Prepare schedules, supporting documents, and variance analyses for management.  Prepare account reconciliations for moderate to complex accounts and review account reconciliations with the management.  Participate in month-end close activities.  Assisted the Controller in the analyses and understanding of a complex equity accounting transaction from the purchase of the company, to the setting up and maintenance of the general ledger and creation of financial reports.  Assist the Accounting Manager in the coordination of the Annual Audit by both the Internal & External Auditors; preparation of the Annual Audit Disclosures.  Coordinates with Treasury regarding wire transfer for various payments.  Managed fixed assets records for said companies, including construction in progress reports, preparation of depreciation reconciliations.  Prepares and calculates the deferred revenue (rents) adjustments and comply with the FASB 13 requirements regarding rent escalations.  Review leases and rent roll with Lease administrator.  Assists Lease Administrator in the tenants Accounts Receivable and CAM expenditure reconciliations.  Conducted research and presentation to the department a GAAP and FASB matter that was important and of use in the accounting of the various entities within the organization which increased the awareness and understanding of the staff.  Coordinates the billing of borrowers for interest payments on Notes Payable.  Created a complex spreadsheet that streamlined the process and calculation of deferred revenue as well as establish an information source for other reportorial requirements.  Prepares Financial Statements, Management reports, schedules and summaries.  Prepares and submit Annual Business Property Taxes and monthly Sales Taxes.  Liaison between the Farm management & the company in terms of reportorial requirements.  Interacts with the other Accountants and employees of the company.          Assistant Loan Underwriting Manager   06/2003   to   10/2005     Company Name   City  ,   State       Evaluates and write recommendation for approval of loan applications for multi-family dwellings based on financial ratios derived from borrowers' financial information and a study of the market activity.  Exercised good interpersonal skills with borrowers and communicates with them on a regular basis.  Interact harmoniously and fostering professional relationship with the other units of the department.  I earned 2004 Employee of the Year Award.          Internal Auditor   04/2002   to   06/2003     Company Name   City  ,   State             Staff  Accountant   10/2001   to   03/2002     Company Name   City  ,   State             Branch Cashier (last position)   11/1995   to   06/2001     Company Name   City  ,   State             Regional Financial  Analyst   08/1990   to   10/1995     Company Name   City  ,   State             Education and Training      Certified Public Accountant (CPA licensed in the Philippines)     11/2001       University of the Philippines    A hardcopy of the document is available upon request.        Masters  :   Management Business Management        Management Business Management        Bachelor  :   Business Administration Accounting        Business Administration Accounting        Skills    Account reconciliations, Accounting, accountant, general accounting, Accounting Manager, Accounts Payable, Accounts Receivable, AR, Balance, Bank Reconciliations, billing, book, bi, interpersonal skills, Contracts, Controller, Certified Public Accountant, CPA, documentation, equity, ESSBASE, Expense Reporting, filing, Financials, financial, Financial Analysis & Reporting, financial reports, financial reporting, Financial Statements, Prepares Financial Statements, fixed assets, Funds, General Ledger, GL, Grants, Hyperion, Insurance, JD Edwards, ledger, Notes, market, Microsoft Office, Enterprise, Peoplesoft, policies, progress, Property Management, recording, rent roll, Research, Sales, SAP, spreadsheet, Taxes, Tax Return Preparation, Treasury      Affiliations     Volunteer as an Assistant Treasurer with  An Taclobanon Association of So. California (ATASCa)   2015-Present    "
ACCOUNTANT,"         STAFF ACCOUNTANT           Skills        Income Statement, Balance Sheet, Budget expense vs. Actual Expense, when necessary prepare Income Statements for Special Events
Yearly: Compiles information and Assists in preparing Annual Budget utilizing Microsoft Office, QuickBooks & Excel            Experience      Company Name    Staff Accountant   01/2012   to   06/2014       Responsible for the review and compilation of all financial information for multiple businesses, Monthly adjustments, Closing entries, Financial Statements,  Process Payroll, Completing 1040 Individual tax returns, Compose correspondences to the IRS and NYS to address and settle client tax issues.  Book Keeping: Entering all Expenses and Revenue information, Bank & Credit Card Reconciliations
Sales Tax: Complete sales tax reporting and payments for individual companies on a quarterly basis
Adjusting Entries: Balance Sheet Accounts, Including Recording Depreciation, Interest Expense, Accounts Receivable Accounts Payable, Owners Equity Accounts
Complete Closing Entries for quarter and year end as needed
Complete Financial Statements
Budget Analysis: Completed yearly comparisons and assisted with budget planning for each individual business based on financial statements and businesses growth throughout the year.  Supervise Administrative Payroll Clerks:
Responsible to train and supervise 1 full time and 2 part time employees in general office operations and to assist in data entry of payroll information
Payroll: Processing of Weekly, Bi-Weekly, and Monthly Payroll for multiple companies
Complete weekly, bi-weekly, and monthly Electronic Federal Tax Payments for 941, 944 and NYS-1 payments for multiple companies
Complete Quarterly and year end reports: Federal 941, 944, & NYS - 45 Reports for multiple companies
Software Proficiency: QuickBooks, Asset Manager, Pro Series, Microsoft Office Excel, Outlook, Word applications.          Company Name    Executive Administrative Assistant   01/2006   to   01/2012       Manage all administrative and financial duties for the United Way of Montgomery County.  Working secretary to the Board of Directors; Assist the Executive Director with all aspects of campaign and event planning.  Software Proficiency: QuickBooks & Microsoft Office: Word, Publisher, Outlook, Excel, and Power Point applications
Payroll: Process weekly payroll and Monthly Electronic Federal Tax Payments for 941 and NYS-1 payments
Book Keeping: Entering all Expenses and Revenue information, Bank & Credit Card Reconciliations.          Company Name    Payroll Benefits Administrator Benefits Clerk      Office Supervise and direct all aspects of payroll including senior payroll clerk, payroll benefit clerk and account clerk data entry employees for 27 departments and over 500 employees within the county.  This includes 4 different bargaining agreements each with different lag periods and weekending date
Payroll: Manage Payroll Process for bi-weekly payroll
Train and oversee senior payroll clerk and all payroll data entry clerks for each of the 27 departments within the county
Process bi-weekly payroll for over 500 employees utilizing the computerized New World dot net system
Complete Federal 941 & NYS-45 tax reports quarterly and complete all year end submissions
Reconcile and create W-2's
Supervise Payroll :
Review and address changes made for Health, Dental, and Flexible Spending made to employees and retirees files as it correlates with individuals bargaining agreements
Approve and review all payments of Insurance and other benefit account payables
Grant Funding: Assist with all reports for individual departments within the county to complete grant funding request.  This may include actual cost for the past year or projected costs for the coming year.  Budget Development: Assist Personnel Director to track and report Wage and Fringe costs for employees and current retires for 3 year budgeting costs analysis.  This includes wages, insurance, FICA, Medicare, NYS Retirement contributions, insurance, and dental costs.  Manage Affordable Care Act reporting: Work with our Benefits and compliance administrators at Benetech to ensure all federal reporting requirements are met
GASB 45 Reporting: Assist the county Treasurer and Milliman Actuaries to track and report information on over 250 retirees Health costs and changes throughout the year.  This includes completing census data on all active and retired employees to help complete required GASB reporting.          Education and Training      ASS  :  Business Accounting   May 2012     Fulton-Montgomery Community College  ,   City  ,   State      Business Accounting        Individual Studies Certificate     August 2006             Skills    dot net, Accounts Payable, Accounts Receivable, Administrative, Balance Sheet, Benefits, Book Keeping, Budget Analysis, Budget Development, budget planning, budgeting, Budget, Bi, Closing, Credit, client, data entry, Equity, event planning, Special Events, Financial, Financial Statements, general office, Insurance, Director, Excel, Microsoft Office, Office, Outlook, Power Point, Publisher, Word, payables, Payroll, Process Payroll, Personnel, QuickBooks, Recording, reporting, Sales, Tax, tax returns, year end     "
ACCOUNTANT,"         ASSISTANT ACCOUNTANT       Summary    Accountant/Business Consultant
Objectives;
Dynamic, creative and proactive Accountant seeking a long-term opportunity within the business community, where my professional, experience, education, and abilities would be advantageous to the growth of my employer and my self. Profile Summary
*ACCA  Finalist
*Qualified Diploma in Accountancy with 10 years Financial Accounting, Public Finance and Financial Management experience      Skills          Financial  Management  Financial Performance assessment  Financial Planning  Accounting  Compliance/Auditing/Assurance  Cash Management  Budgeting  Financial Reporting  Cash Flow Statements  Business consultant/Advisor  Business Management              Accomplishments      High Integrity.  Good sense of customer care.  Good judgment and decision-making skills
     ACHIVEMENTS.  Best Cashier in Barclays Bank Zambia Limited in 2002.  Best Back Office Clerk in Barclays Bank Zambia Limited in 2003 REFEREES
          1.  Anna  Mwinga
          Corporate Affairs and Human Resources Manager
          National Milling Company
          P.O Box 31980
          Lusaka
          Tel:  211 221149
          Cell: 0977 757437
        2.  Moses Simpokolwe
          Human Resources and Administrative Officer
          National Science and Technology Council.        Experience     09/2005   to   Current     Assistant Accountant    Company Name          Government of the
       Republic of Zambia.  Reporting to the Accountant.  Functions include:.  Closing of monthly accounts and preparing financial statements for submission to the council (Board of Directors).  Scrutinizing source documents for completeness, accuracy
       and validity.  Extracting details of expenditure, assets and liability from accounting system in order to analyze and verify accuracy and validity.  Preparing worksheets and assisting with the preparations of financial statements.  Monitoring of expenditure and ensure they remain within authorized levels.  Examining the validity of requests for increase in imprest levels.  Preparing disbursement vouchers to replenish imprest.  Auditing various accounting transactions, e.g payroll, education grants payments, travel claim, to ensure correctness of disbursements and adherence to relevant staff rules, financial regulations, administrative instructions and practices.  Process payments to vendors for goods and services, including calculating, imputing and checking payments for correctness and communicating any discrepancies to supervisors.  Computing staff entitlements and processing payments to staff members regarding their entitlements, including salaries, claims, allowances and monthly subsistence allowances.  Reconciling bank statements for both local and foreign currencies by comparing transactions recorded on bank statements with accounting reports of the council clarifying any interpreting variances that may arise.  Serving as approving officer for disbursements up to an authorized level.  Providing guidance and training to colleagues as required.  Verifying staff loans and advances.  Preparing memorandum to various offices and sectors.  Determine and verify salary data and generate reports.  Certify, validate and update the payroll.  Calculating end of contract gratuity and end of service benefits and payment of these benefits.  Responding to queries from staff members and internal auditors.  Monitoring and reviewing methods utilized to remit payments.  Supervising investigations of non- receipt of payments.  Assisting cashier in the daily operation of the cashier's unit responsible for the transfer of payments from the Ministry of Science and Vocational Training.  Reviewing incoming payments instructions with regards to banking details and sources of funds.  Prepare payments for final disbursement by the cashier.  Dispatching payment instructions and cheques to banks.  Creating receipts of deposits for all incoming funds.  Assisting staff members with queries on payments of deposit - related issues.  Assisting cashier in cash management.  Conduct regular cash counts of all petty cash funds held at the Council.  Monitor and analyze all transactions for entry into the accounting system.  Investigating complaints of non-receipts.  Monitoring cheque stock and ordering new as required.  Filling and archiving documentation as required.  Keeping up to date on documents/reports/guidelines that have bearing on matters related to programmes.  Ensuring compliance with Internal and External auditors' recommendations and also with Government policies and procedures.  Preparing correspondence to respond to enquires in respect of budget matters.  Work frequent interaction with unit supervisors, administrative officer and staff, including personnel from Government Ministries.  Maintaining fixed asset register for council using Sage Pastel Evolution.  Provide regular and ad hoc budget and financial information to the sector in order to facilitate informed decision-making.  Participate, through user feedback, in the development of budget and financial policies and procedures.  Ensure that financial resources are fully and properly accounted for and that internal control policy is strictly enforced.  Monitor and advice staff on the financial status of projects and programmes.  Reconciling creditors accounts.  Processing NAPSA, PAYE and VAT (Ensure compliance with all statutory matters).  Liaising with Banks on Office Bank Accounts.  Performing of duties as assigned by the Finance and Administration Manger.         01/2004   to   05/2005     Bank Clerk    Company Name          Reporting to the Branch Manager.  Functions include:.  Managing controlled stationery (cheque books).  Customer needs and dealt with them appropriately.  Monthly branch closed accounts.  Investigating erroneous charges and taking appropriate accounting actions.  Customer queries.  Preparation of monthly deposits mobilized.  Reconciling and reviewing suspense account and ensuring that proper clearance procedures have been followed.  Carrying out other routine tasks in the office, e.g.  filling vouchers.         09/2001   to   12/2003     Cashier    Company Name          Reporting to the Branch Head Cashier:
       Functions Include:.  Providing customer services to a culturally diverse setting.  Receiving personal and company deposits of local and foreign currencies.  Making payments (withdraws) from personal and company accounts for local and foreign currencies.  Journaling and batching of transactions.  Posting of financial transactions on computer system.  Sorting soiled notes.  Balancing and reconciliation of Bank Control Accounts.  Making payments to suppliers of goods and services.  Raising and issuing managers cheques to customers.          Education and Training     2008     Zambia Accountacy and Business Tuition Centre - ACCA II Part
          Qualified.             2001     Diploma  :   Accountancy    National Institutes of Public Administration (NIPA)          Accountancy       1995     Grade 12 (School Certificate)      Kamwala Secondary School                 1990           Chingwele Primary School                  Activities and Honors    Member of Association of Chartered Certified Accountants (ACCA)      Skills    ACCA II, Accounting, Accountant, accounting system, administrative, ad, Auditing, Reconciling bank statements, banking, benefits, Budgeting, budget, Business consultant, Business Management, Cash Flow, Cash Management, Cashier, Closing, communications skills, interpersonal skills, concise, Council, customer services, decision-making, Dispatching, documentation, Filling, Finance, Financial, Financial  Management, Financial Planning, Financial Reporting, financial statements, preparing financial statements, fixed asset register, funds, Government, grants, notes, Managing, Office, organizational skills, Organizing, PAYE, processing payments, payroll, personnel, policies, Receiving, Reconciling, Reporting, Sage, Sorting, spreadsheet, Sun, Supervising, Teamwork, word processing, written   "
ACCOUNTANT,"         FINANCIAL ACCOUNTANT       Summary    Accomplished accountant and highly skilled controller with 8 years of experience and a keen ability to influence processes integral to company growth, drive operational excellence and achieve objectives. Expertise in financial statement preparation and analysis, operational management, forecasting and cost control. Open and clear communicator with demonstrated vision and disciplined execution.      Accomplishments
    Developed and implemented fee calculation for a new hybrid product added to the product pallet (UBS Switzerland AG).  Assessed accounting system structures and converted company's accounting system to SAP B1 (Rising Tide GmbH).  Led the development of more than three new financial reporting methods to measure productivity and efficiency (Barclays Suisse SA).  Implemented processes that utilised accounts receivable sub-ledger for accounting and customer attribute reporting (UL AG).  Prepared complex financial statements and interim/annual reports for banks and holding companies (Barclays Suisse SA).          Highlights          Financial reporting expert   Variance analysis      P&L management      Process improvement        Complex problem solving   Critical thinking    Analytical     Decisive               Experience     01/2016   to   Current     Financial Accountant    Company Name   Ôºç   City  ,   State      Monitor the net capital of the bank using daily controls.  Calculate monthly fees for the client's account maintenance on a monthly and quarterly basis.  Provide various
analyses (variance, intercompany, balance sheet, P&L) using SAP and Avaloq.   Enhance the consolidation reporting in IFRS by optimising the flux of information.  Collaborate with the Finance team to provide accurate and timely month end reporting by setting up and maintaining planning and task lists.         07/2015   to   12/2016     Business Analyst    Company Name   Ôºç   City  ,   State

Provided accurate information for month end journal adjustments for provisions related to Lombard credits, non-performing loans, impairments, deposit accounts and taxes by analysing account activities during the period required.  Management of transaction error accounts by collaborating with reconciliations cash department to improve the account clearing process.

         09/2014   to   12/2014     Financial Accountant    Company Name   Ôºç   City  ,   State

Provided reports on the monthly securities position reporting and breaks.  Performed regulatory reporting for the group and management by analysing the
short term liquidity ratio, minimal reserves, capital adequacy, comprehensive
balance sheet, interest rate, retrocessions and
expenses.   Used the reconciliation process to analyse and clear the daily cash account, breaks, fees, interests, expenses and accruals.  Prepared various financial reporting schedules
(daily control, earning analysis, etc)  Collaborated with IT team in group projects to update systems and other various projects.         06/2014   to   09/2014     Accountant Analyst    Company Name   Ôºç   City  ,   State

Performed accounts analysis on the balance sheet and P&L to provide explanations for the variances, reconciliations,
intercompany and accounting close related tasks.

         06/2013   to   12/2013     Project Accountant & Administrator    Company Name   Ôºç   City  ,   State

Participated in leading SAP B1 implementation by setting up the
organisation structure, planning and creating the testing scenario.

         06/2012   to   05/2013     Senior Financial Accountant    Company Name   Ôºç   City  ,   State       Prepared financial and regulatory reports required by laws, regulations or board of directors in US GAAP.    Tracked all intellectual property and royalty spending against approved requests and payments.     Analysed costs and revenues related to logistics.            12/2011   to   05/2012     Accountant    Company Name   Ôºç   City  ,   State

Maintained full responsibility of monthly and quarterly financial statement preparation for two subsidiaries.   Collaborated with Auditors,
Banks, Tax returns & VAT

IFRS reporting to provide accurate reports and analysis.          06/2009   to   12/2009     Cost Analyst    Company Name   Ôºç   City  ,   State       Prepared p ayroll costs and headcount reporting.  Prepared and booked the operating expenses
accruals.  Prepared cost centre reports for the local and head office.   Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.          06/2008   to   11/2011     Financial Control Analyst    Company Name   Ôºç   City  ,   State       Managed accounting operations, accounting close, account reporting and reconciliations for 3 entities.          07/1996   to   11/2007     Consultant in Finance / Administrative Support    Company Name   Ôºç   City  ,   State

Roles in different
industries: Food and beverages, IT, Financial services.   ¬†¬†¬†¬†¬†¬†¬†¬†¬† Specialisation in
implementation of new organisational structures.         Education     2008     Bachelor of Arts  :   Accounting and Controlling    ENS Cachan   Ôºç   City    France           2012     Certificate  :   Business Accounting    Chartered Institution of Management Accountant      UK            Languages     Bilingual English/Spanish  French Mother Tongue  Conversational and Business German        Skills        IT: Excel, Access    ERP: SAP, Hyperion, Essbase, Cognos   Accounting Software: Sage  Banking system: Abacus, Avaloq, Temenos      "
ACCOUNTANT,"         GENERAL ACCOUNTANT       Summary    Team-oriented accountant, successful at managing multiple projects and consistently meeting deadlines under Budget forecasting          Excellent managerial techniques
Account reconciliation    Strong organizational skills
Cash Management        Proficient in QuickBooks, Intacct,
Financial statement reporting          Excel, Word        Experience     01/2016   to   11/2016     General Accountant            Treasury Manager      Comply365 * Beloit, WI Manage accounting operations including AP, AR, and Payroll/Benefits Assist with monthly/year-end close and annual audit Cash Management-produce cash forecast and manage cash flow Assist the   CFO   with the   production of monthly   financials, management reports, and board packages.  Maintain confidential information Prepare monthly and annual expense forecasts Analyze costs and revenues to project future trends Prepare and maintain Cap Table.          Staff Accountant    Company Name   Ôºç   City  ,   State      Comply365 * Beloit, WI AR-Prepared Client Invoices and researched and resolved collections and billing disputes AP-Processed Invoices and researched and resolved billing and invoice issues Reconciled all bank and credit card accounts.  Processed payroll, electronic deposits and employee pay adjustments.  Reduced time and costs and increased efficiency by introducing new accounting procedures and software.  Conducted month-end balance sheet reviews and reconciled any variances.          Education          Bachelor of Science  :   Accounting    Upper Iowa University   Ôºç   City  ,   State      Accounting            Bachelor of Science  :   Business Administration    University of Illinois          Business Administration Champaign/Urbana, IL
2015-16 Director of Finance -  Hononegah Youth Soccer Association          Skills    accounting, AP, AR, balance sheet, Benefits, billing, cash flow, Cash Management, credit, Client, Finance, financials, Director, Payroll, year-end   "
ACCOUNTANT,"         GENERAL ACCOUNTANT       Professional Summary    I have around 6 years experiences in the field of Accounting & banking works, with Egyptians and foreign companies, I'm really honored to introduce myself as a hardworking, good Communication skills, with the highest level of integrity, honesty, loyalty, strong beliefs, goal orientated, sober habits and the desire to produce the best of the work.      Areas of Expertise        Abdul Aziz Abdul Ghafar Ahmed) Final accounts and Balance Sheet Ability to deal with the accounting program (QuickBooks). Ability to make the financial statements, accounting cycle by excel. Skill with Microsoft word. Skillfulness with computer.            Work Experience     06/2014   to   10/2016     Company Name          Completion of opening customer account using National bank of Egypt system.  Checking requests for opening an account and make sure it's compatible with the Egyptian standards for opening an account.  Serving 50 branches per day and complete nearly 500 accounts per day.  Customer Service at Green Towers Egypt, Alexandria.         03/2013   to   05/2014       Dealing directly with customers either by telephone, electronically or face to face.  Respond promptly to customer inquiries.  Handle and resolve customer complaints.  Provide pricing and delivery information.  Set up new customer accounts.  1|Page.  E-mail:Hassan_aly1014@yahoo.com         Mobile phone :( +2) 01207673477 Process orders, forms, applications and requests.  Organize workflow to meet customer timeframes.  Manage customers' accounts.  Keep records of customer interactions and transactions.  Record details of inquiries, comments and complaints.  Record details of actions taken.  Maintain customer databases.         10/2011   to   02/2013     General Accountant    Company Name   Ôºç   City        Job Description:.  Preparation of Financial and accounting reports and their presentation to the Financial Manager.  Prepare reports weekly and monthly for revenues and expense.  Prepare journal entries.  Complete general ledger operations.  Account/bank reconciliations.  Review and process expense reports.  Assist with preparation and coordination of the audit process.         08/2010   to   09/2011     General Accountant    Company Name          Job Description:.  Preparation of Financial and accounting reports and their presentation to the Financial Manager.  Prepare reports weekly and monthly for revenues and expense.  Prepare journal entries.  Complete general ledger operations.  Account/bank reconciliations.  Courses: Has fulfilled all requirements for final accounts and Balance Sheet and contracting accounts in guide for accountant center with grade excellent.          Education     May 2010     Trained as Accountant in Walid Hamdy Hashem office for Account solution from Jan      Alexandria University                    Personal Information    Full Name: Hassan Aly Aboulela Marital Status: Single. Military Status: Exempted      Languages    Arabic mother tongue. Good in both written and spoken English.      Skills    accounting, Accountant, Arabic, Balance Sheet, bank reconciliations, com, resolve customer complaints, Customer Service, databases, delivery, E-mail, English, expense reports, Financial, Financial and accounting, financial statements, forms, general ledger, Lecturer, excel, office, Microsoft word, Page, pricing, QuickBooks, telephone, phone, workflow, written      Additional Information      Personal details: Full Name: Hassan Aly Aboulela Marital Status: Single. Military Status: Exempted  3|Page     "
ACCOUNTANT,"         STAFF ACCOUNTANT       Professional Summary    I am currently a graduate student in Masters of Science in Finance Management and IT and a CPA candidate with expected completion by the end of 2017.
I am an Accounting and Finance professional with 4+ years extensive experience in full financial statement reporting, month end closures, Review of G'\L, Balance Sheet and Statement of Revenue and Expenses, and Financial Risk assessment as well as budget analysis and various reconciliations.      Core Qualifications          Working Capital Management¬†  Financial Modeling					End of the Month Closing  Budget Analysis ¬† ¬† Bookkeeping  Grant Accounting/ Grant Reporting and budget modeling  Account Payables/Receivables aging reporting Analysis  Excel, Outlook  Knowledgeable in Microsoft Dynamics  Proficient in FundEz  Proficient in QuickBooks   Quick learner       Results-oriented   Financial records and processing              Experience     02/2015   to   06/2016     Staff Accountant    Company Name          Full charge bookkeeper Report and provide assistance directly to the CFO/Controller on all finance and accounting matter such as: Board Financial Meeting preparation Financial Statement reporting G/L reconciliation, Monthly Balance Sheet Reconciliation Statement or Position and Cash Flows analysis Revenue Audition according to grants agreements Operation Budget and Expenses Analysis Maintaining all aspects of Accounting such as AR, AP, Revenue and Deferred Revenue recognition, adjusting entries, depreciation schedule, grants' budget monitoring.   Conducted analysis to address discrepancies in 2014 Balance Sheet and General Ledger¬†which led to  a complete overhaul of various cash account reconciliation processes and internal controls .    Coordination of the provision of information to State and Private auditors.   Monthly calculation of all grants variances, estimate at complete and budget forecasts and actualization.  Recommendation of salaries and fringes' allocation benchmark.   Monitored multiple grants' agreements to keep track of actual revenue, deferred revenue and restricted/unrestricted assets.     Audit schedules preparation and financial information forwarding to auditors Work with auditors for all year end adjusting entries   Assisted controller to develop audit schedule with private or State auditors and insure compliance with OMB Circ.¬† A133.   Reviewed Grants' award letters, budget narratives and related invoicing conditions for compliance with organization's F&A. Slaries and Fringe allocation benchmarks.  Modeled grants' budget spread sheets with actuals and calculated variances Grant's monthly budget monitoring financial analysis and reporting to programs managers and CFO.  Calculated FTE and fringe benefit allocation's benchmark according to internally developed allocation benchmarks within the guidelines of OMB Circ 21 and ensured accurate update of wages allocation in ADP ¬†  Managed and reviewed State and Foundations grants' monthly expenditures according to signed agreements and OMB Circ 21 guidelines.   Produced monthly update on grants' account receivable aging reports at grants' ending period and reconciled the deferred revenue to the unrestricted.  Prepared and submitted all State (DHMH) request of payments (Form 437) and quarterly reports (Form 438) and performance measure (Form 440A) in compliance with grants requirements.  Reconciled all grants monthly invoices to grant budget lines to effect funds drawdowns and ensure effective budget monitoring.  Conducted monthly budget, financial and fiscal review and reported updates to program managers.  Reconcile various payments drawdowns from State (DHMH, DLLR) to billings and grants budget line and recognize revenue accordingly.  Full Circle Accounting Support Reconciled various bank account balances to the G/L.  Recorded all cash receipts and remotely deposited check and prepared transmittals Analyzed and reconciled G/L accounts details and corrected discrepancies Prepared month-end and year-end journal entries.  1099 preparation and filing Maintained fixed assets ledger and recorded periodic depreciation.  Generated various financial reports Balance Sheet account reconciliation with the GL Assisted controller in the development of ABC's Operating budget and review Grants' budgets proposal before submission.  Reviewed account payables monthly transactions for compliance with GAAP and posted month end adjusting entries and accruals   Supervised all journalized cash receipts and cash disbursements for proper coding.  Corrected discrepancies between Statement of Revenues and original budgets Created all Account Receivables and monitored aging report accordingly.  Monitored all operating cash accounts and performed remote checks deposit Maintained the Chart Account and all related cost centers' codification.   Successfully led key project towhich resulted in  [positive outcome] .           10/2013   to   02/2015     Finance Consultant/Budget Analyst    Company Name   -   City  ,   State      Provided financial and accounting services to a portfolio of private and public clients.  Supported clients' finance department with the following: Budget analysis Cash flow management Bookkeeping End of the month and end of the year closing with W2s and 1099 filings G/L accounts reconciliation End of the year financial Statement reporting Streamline financial processes and Internal control implementation Analysis of variances analysis and development of new plan of action Development of financial models and financial analytical tools Maintained Chart Accounts.         06/2012   to   08/2013     Senior Accountant    Company Name   -   City  ,   State      Evaluated clients' financials and accounting processes to determine plan of action Analyzed Income and evaluated working capital.  Performed audit of various accounts and tracked all capital spending against approved payment requests.  Offset unapproved and unusual expenses variances in their respective areas.  Analyzed clients' operation budget against operation income and adjusted forecasts accordingly.  Assisted CFOs with the production of monthly financial statement reports.  Financial Statement Analysis.  Reconciled financial statements with the G/L, corrected discrepancies in revenue recognition, asset ledger, periodic depreciation and prepaid expenses.  Performed expenses and revenue analysis.         04/2011   to   01/2012     Financial Coordinator, Accountant I    Company Name          Performed grant accountant duties for a portfolio of grants funded program at Center of Advanced Study of Languages (CASL) and at Institute of Biotechnology and Bioscience Research (IBBR).  Defined grants projects deliverables with contractors and monitored deadlines accordingly.  Performed monthly budget actualization and developed monthly financial reports.  Analyzed, investigated variances and assisted project managers to build plan of actions Reconciled all journal entries with the G/L, investigated and corrected discrepancies Maintained and review petty cash funds.  Reviewed all credit card expenses and grants expenses/payment request for compliance with federal OMB Circ.  A21 and OMB Circ.  122 Conducted monthly meetings with projects managers for grants expenses analysis.          Education     Summer 2017     Master of Science  :   Finance Management and IT Progress    University of Maryland University College   -   City  ,   State      Finance Management and IT Progress       2011     Bachelor of Science  :   Accounting    University of Maryland   -   City  ,   State      GPA:   GPA: 3.33    Accounting GPA: 3.33            Certified Public Accountant: Candidate
Expected Graduation: Winter 2017
Certified: OMB Circ. A 133, 122, 21 and 110                Accomplishments      Customized various financial reports to respond to Board Members' needs.  Streamlined Financial and Accounting processes to increase Internal control's efficiency.  Investigated and corrected discrepancies in the G/L, in the financial statements with 100% accuracy.  Insured 100% compliance with Internal Controls, GAAP and OMB Circ.  A21, 22, 110, 133.        Skills    account reconciliation, Accounting, accountant, accrual, ABC, Streamline, ADP and Payroll, Ad, AP, AR, Balance Sheet, billings, Biotechnology, Bookkeeping, bookkeeper, Budget Analysis, budgets, Budget, cash receipts, Cash flow, Closing, Controller, Certified Public Accountant, credit, clients, filing, finance, financials, Financial, financial and accounting, Financial Modeling, Development of financial models, financial reports, financial analysis and reporting, Financial Reporting, financial statements, Financial Statement Analysis, fixed assets, funds, GL, Grants, invoicing, ledger, letters, meetings, Microsoft Dynamics, Excel, Outlook, modeling, processes, coding, proposal, QuickBooks, reporting, Research, Revenue recognition, spread sheets, year-end   "
ACCOUNTANT,"         GENERAL ACCOUNTANT           Summary     16+ Years Experienced professional in Accounting and Finance seeking an opportunity: Special interest including an Accountant, Assistant Controller position.     Experienced dynamic individual in Accounts & Finance, Budgeting &fund planning, Auditing, Taxation, Accurate, efficient & methodical in handling assigned tasks, Proficient in recommending procedures to achieve financial discipline and enhance the overall efficiency of the organization, excellent interpersonal, communication and organizational skills with proven abilities in team and customer relationship management.     Bookkeeper with key strengths in planning, problem solving and customer relations. Familiar with financial reconciliations, general ledgers and financial reporting.          Highlights          Monthly Bank Reconciliations.  Month end closing process & Journal entries  Account Payable (A/P)  Account Receivable (A/R)  General Ledger Reconciliations (Debtors / Creditors / Income & Expenditure)  Inter-Company Reconciliations  Fixed Assets Accounting  Stock Valuation  MIS, Financials (Profit & Loss / Balance Sheet)  Taxation  Cash Flow forecasting & Fund Management  Budgeting , Controlling & Ratio Analysis  Payroll Management  Statutory Returns & Filling  Internal & Statutory Audits Ms-Office (Word/Excel/Power Point), Internet, Outlook, Access.  Accounting Software	: SAP, Quick Books  Periodic financial reporting expert  General ledger accounting skills  Managerial aptitude  Knowledge of income tax procedures  Fiscal budgeting knowledge  Complex problem solving  Strong communication skills  SAP  Knowledge of ERP (Enterprise Resource Planning) software  Ethical approach to finance  Strong communication skills              Accomplishments      Submitted first successful VAT Refund Claim with INR 32.50 Million in the State Government.  Also submitted a successful Central Sales Tax Reimbursement Claim and Furnace Oil Duty drawback claim @ 4% on total purchase of company's turnover from the Kandla Free Trade Zone on every quarter during my carrier from 1997 to 2008.  Zero Statutory defaults during the carrier of my service.  Maintaining healthy relation with government organisations (Sales Tax, Excise & Labour Office).        Experience      General Accountant    January 2011   to   April 2016     Company Name           Issued  200  paychecks to vendors and suppliers on a bi-weekly basis.  Monthly Bank Reconciliations Monthly Ledger Reconciliations Prepare month-end and year-end closing journal entries Inter-company reconciliations of over 10 differen.¬† Maintained accounts receivable documentation electronically and on paper.    Processed bank reconciliations and financial reports to verify practice of proper due diligence.   Handled cash and deposits using the proper accounting procedures and documentation.   Increased efficiency and alleviated work loads by creating a new Excel financial recording system.   Processed payroll, electronic deposits and employee pay adjustments.   Processed journal entries, online transfers and payments.   Executed quarterly financial reporting on multiple properties.   Analyzed cost control and provided timely financial information to support corporate goals.   Researched and resolved collections and billing disputes with tact and efficiency.   Reconciled all bank and credit card accounts from  April  to  [March] .  Updated confidential employee banking information with accuracy and speed.  t entities The conversion of proprietary ERP system to Great Plains Compile monthly IFRS , GAAP and non-GAAP financial statements Preparing financial statements Perform ad-hoc variance analysis as requested by the Finance Director Perform AR/AP, collections, and inventory valuation Prepare & forecasting Budget, Cash Flow.  Controlling on month to month against forecasted figures & providing ratio analysis in financials.  Prepare monthly returns & filled online.  Co-ordinate with Auditors for finalization of financials.  Managing internal & statutory auditors.  And  co-ordinate with Banks for financial matters Responsible for payroll management.          Accountant    May 2008   to   January 2011     Company Name         Maintained accounts receivable documentation electronically and on paper.    Handled cash and deposits using the proper accounting procedures and documentation.    Entered weekly sales and customer count sheets for review by management.   Reconciled all bank and credit card accounts from  [year]  to  [year] .  Month end activities, including accrual and reversal entries, analysis, and amortization of prepaid accounts Prepare journal entries for accruals and other adjusting entries Responsible for supply inventory physical count and valuation Ad Hoc reports as per requirement of management Responsible for all bank reconciliations and general ledgers accounts.          Accountant    April 1997   to   May 2008     Company Name          Assist with annual financial audit Reconcile monthly inter-company balances Prepare and file monthly sales and use tax returns for 10 states Entered invoices into and prepared reports in Oracle Payables Post journal entry, reconcile and maintain asset and liability accounts for month-end closing.   Issued  [number]  paychecks to vendors and suppliers on a bi-weekly basis.   Reconciled all bank and credit card accounts from  [year]  to  [year] .          Education      Bachelor   :   Accounting  ,   1996    M S University                  Skills    Accounting, Accounting Software, accruals, accrual, Ad, AP, A/P, AR, Balance Sheet, bank reconciliations, Monthly Bank Reconciliations, Budgeting, Budget, Cash Flow, closing, conversion, ERP, Filling, Finance, Financials, financial, financial audit, financial statements, Preparing financial statements, Fixed Assets, forecasting, General Ledger, Great Plains, inventory, Ledger, Director, Managing, Access, Excel, Office, Ms-Office, Outlook, Power Point, Word, MIS, month-end closing, Month end closing, Oracle, Payables, Payroll, Profit, Quick Books, requirement, sales, SAP, supply inventory, tax returns, Valuation, variance analysis, year-end   "
ACCOUNTANT,"         PROJECT ACCOUNTANT           Career Focus     Dedicated and focused  professional  who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.        Highlights          Project coordination  Forward-thinking mindset  Microsoft Office proficiency  Business writing      Results-oriented  Self-directed  Strong interpersonal skills  Organized and detail-oriented            Professional Experience      PROJECT ACCOUNTANT    February 2003   to   Current     Company Name   -   City  ,   State    ?  Currently the on-site Project Accountant for the Gulfport High School renovation which is a CM project with direct owner purchase.  Proficient with AS400, SAP and JD Edwards accounting systems and all Microsoft applications as well as Construction Imaging software for invoice coding and Bluebeam  Previously managed the preparation, distribution and tracking of subcontracts, purchase orders, service agreements, change orders, insurance and bonds for multiple projects to include the Hard Rock New Guest Tower Addition, Island View Casino Renovation, MDA Neighborhood Home Repair Program, MSU Science & Technology Center, Ohr O'Keefe Museums of Art, Air Cargo Facility and Sea Breeze Condominiums.  Assisted multiple Project Managers, Project Engineers and Superintendents with correspondence, files and electronic filing systems, cost coding, RFI's, submittals, submittal log set up, contracts and pay applications and the collection, electronic filing and storage of close out information for specific projects including O&M's, warranty information and as-builts.  Currently responsible for all Construction Management accounting activities including preparation and submission of all trade contractors AIA pay apps and owner billings.  Also responsible for collection, filing, and electronic storage of all bid packages, contracts, change orders, construction change directives, trade contractor and owner applications for payment.          ASSISTANT TO VICE PRESIDENT    April 1996   to   February 1999     Company Name   -   City  ,   State      Developed and implemented a procedure manual for subcontractors that included RFI's, Submittals, and Change Order Proposals and also developed a companion manual for Project Management.  Successfully coordinated and produced a project overview presentation for the Mirage monthly executive meeting.  Assisted in the development and maintenance of a database to track contracts and change orders in excess of $700 million.          OWNER    May 1994   to   January 1996     Company Name   -   City  ,   State      Acquired and maintained all necessary licenses, permits and insurances to operate and perform construction work.  Managed all insurance, premiums, claims and annual audits.  Scheduled equipment, ordered materials, verified, coded and paid vendor invoices and prepared AIA requisitions for owner billings.  Successfully completed MS Law & Business Management Exam for MS Contractor's Certificate of Responsibility for TKG Contractors.          ASSISTANT PROJECT MANAGER    September 1992   to   April 1994     Company Name   -   City  ,   State      Maintained all property management and lease administration for a phased, 24-acre business park known as Hampton Business Center located in Capitol Heights, MD and negotiated contracts for new construction, site development and maintenance.  Prepared budgets for 300,000 + square feet of warehouse space for 10 and 20 year lease options that included property taxes, insurance and a detailed electrical/HVAC maintenance program for the GSA/Smithsonian.  Researched and prepared responses for all Tenant Requests for Proposal.  Scheduled and coordinated special events and trade shows to actively market the property.          PROJECT MANAGER    September 1989   to   July 1992     Company Name   -   City  ,   State      Responsible for interior tenant build out for various projects to include¬† the design phase with the utility providers, city engineers and trade contractors to determine correct loads depending on the tenant's needs.   Monitored and coordinated daily construction activities and immediately addressed any outstanding issues to maintain strict schedule deadlines.  Tenant build out included kitchen areas for restaurants, a Xerox service center, and various GSA facilities among others.          PROJECT COORDINATOR    January 1985   to   September 1989     Company Name   -   City  ,   State      Designed, implemented and maintained a company reference manual for each project which detailed construction progress as it related to scheduling tenants and lease negotiations.  Managed interior build out of Northern Virginia projects to include pre-construction evaluation and overall coordination of trades through the punch list.  Secured various permits and Certificates of Occupancy for base buildings and tenant work.  Worked closely with general contractors, subcontractors and code inspectors to coordinate work activities and ensure budgets were adhered to and projects were completed on time.  Projects Included Battlefield Business Park, Manassas VA, Windsor Plaza, Chantilly VA, Monroe Business Center, Herndon VA, Enterprise Center, Chantilly VA.          EXECUTIVE ASSISTANT    January 1983   to   January 1985     Company Name   -   City  ,   State      Provided clerical support, researched claims, prepared meeting minutes and performed all other necessary duties as directed.  Provided clerical support, issued purchase orders and maintained certified payroll while working on the job site at the CIA Headquarters (Langley, VA) for the CIA powerhouse modifications project.  Provided clerical support, operated blue print machine, packaged and logged submittals while working on site for the construction of the Army Ammunitions Plant (Bay St.Louis, MS).          Education      USM - GRAPHIC DESIGN, REAL ESTATE and NVCC-ARCHITECTURAL DRAFTING                Skills    Accounting, Accounting Systems, AIA, AS400, Billings, Bluebeam,Bonds, Budgets, Business Management, Clerical, Construction Management, Contracts, Special Events, Filing, Imaging, Insurance, JD Edwards, Microsoft, Office, Negotiations, Payroll, Coding, Project Management, Property Management, Proposals, ¬†RFI, SAP, Scheduling, Taxes, Trade Shows,¬†   "
ACCOUNTANT,"         SENIOR ACCOUNTANT           Summary    A highly competent, motivated, reliable and result-driven Accountant with extensive experience supporting the finance needs of the organization. A self-starter and team player with excellent organizational and computer skills. Proven ability to take on extra responsibilities and manage multiple projects simultaneously while working under stringent deadlines and maintaining high degree of confidentiality.      Highlights        MS Excel, Word (60 WPM), Outlook, Intacct, Professional Accounting System, SAGE 100 Fund Accounting, and BOA CashPro, ADP, BenefitMall Payroll, Fidelity, Choice Strategies              Experience      Senior Accountant    May 2015   to   Current     Company Name   Ôºç   City  ,   State      Financial Reporting and daily operations: Oversee cash management - daily.  Manage financial closings - monthly.  Manage general ledger - monthly.  Review and prepare various account reconciliations - monthly.  Prepare standard & custom internal financial reports in excel - monthly.  Prepare bank borrowing base reports - monthly & quarterly.  Prepare functional & managerial expense analysis - annually.  Prepare annual surplus earnings analysis -annually.  Prepare financial budget - annually.  Renew listed insurance policies annually: Commercial package policy - annually.  Pawnbroker's liability insurance - annually.  Fiduciary liability Policy - annually.  Directors and officers liability policies (1) Primary & (1)Excess - annually.  Workers compensation policy - annually.  Commercial Crime Policy - annually.  Auction Sale - 3 times per annum: Download auction sale data.  Use system auction sales data to verify system calculation accuracy.  Prepare auction sale cost analysis.  Prepare auction sale summary analysis.  Prepare auction sale journal, finalize auction sale.  Government Reporting: Form 990 - provide outside accountants with all supporting schedules and reports, return   prepared and filed by outside accountants - annually.  Form 5500-DB plan - provide actuaries with census information and annual plan information, prepared and filed by actuary, signed by administrator - annually.  Form 5500-DC plan - provide fidelity with answers to questionnaire, confirm contribution information, upload specified data to Fidelity system, prepared by Fidelity, filed by Provident Loan Society, signed by administrator - annually.  Dept.  of Labor - review wage report - prepared/filed by provident - quarterly.  Payroll Tax returns - review - prepared and filed by payroll service - quarterly.  Annual Financial Audit: Substantiate all material account balances - annually.  Provide internal control structure information - annually.  Prepare disclosure reports with CPA guidance - annually.  Purchasing: Review and approve all purchase invoicing - daily.  Code all invoices to the appropriate g/l account - daily.  Review purchases - monthly.  Finance and accounting: Calculate outstanding interest and fees - monthly.  Review 12 standard journal entries - monthly.  Review quarterly tax filings - 940futa, 941 fed tax return, MTA-305, NYS45.  Prepare and file NYS Dept.  of Labor Report Wage report - quarterly Update and maintain financial performance metrics - monthly.  Maintaining & Updating 1099 vendors.  Manage monthly financial closings and adjustments.  Manage and maintain employee benefits (401k, Life & Dental Insurance, FSA, TransitChek, and GTLI).  Prepare and process bi-weekly payroll.  Review and journalize American Express expenses.  Journalize and upload to accounting system payroll allocation, employee benefit allocation.  Implement and review accounting process as needed.          Finance Associate    August 2011   to   May 2015     Company Name   Ôºç   City  ,   State      Oversight and maintaining of AP/AR vendors, payment, processing orders, invoices, bank wires, and deposits.  Cash management including wire transfers, record charges, and adjustments.  Perform monthly bank reconciliation, account reconciliation between the general ledger and subsidiary ledger to ensure the timely and accurate financial statements are generated.  Prepare supporting documentation and post journal entries to computerized accounting Software.  Managed domestic and international budgets, including budget modifications and closeouts.  Identify, and assist in the implementation of, process improvements in order to shorten the monthly close process.  Processes and maintain organizations payroll using ADP.  Maintained and processed International payroll, working with in-country payroll vendors.  Worked independent while communicating and coordinating with other employees and external clients to facilitate workflow that pertains to the financial deliverables of the organization.  Assist with special projects.             October 2010   to   June 2011     Company Name   Ôºç   City  ,   State      Reconcile and analyze over 75 POS terminals, and audited receipts for compliance of SOX Procedures.  Exemplary post sale communication with different departments.          Education      Bachelor of Arts   :   Economics      City College of New York          GPA:   GPA: 3.2 Honors Cum Laude    Economics GPA: 3.2 Honors Cum Laude        Languages    Fluent in Spanish   "
CONSTRUCTION,"         CONSTRUCTION       Executive Summary    To find an internship in the profession where I can gain experience in and exposure to the practice of product design.      Core Qualifications        Adobe Photoshop and Illustrator
          AutoCAD and Revit
Microsoft Word, Excel and PowerPoint            Professional Experience         Aug 2006   to   Current       Castle Inspection Service          Oregon and California
High Value Residential Insurance Appraiser
Appraise high value homes in Oregon and California for a replacement cost.         Construction     Jul 2005   to   Jan 2006      Company Name   Ôºç   City  ,   State     Extensive remodeling project.            Nov 2004        Company Name   Ôºç   City  ,   State     internship supporting interior design/project teams, researching materials, and organizing the materials resource library.         Accounts Payable Assistant     Jan 1999   to   Jan 2000      Company Name   Ôºç   City  ,   State     Handling petty cash, data entry, payroll distribution, and other administrative duties.         Education      BFA  ,   Product Design   Present     University of Oregon   Ôºç   City  ,   State     Product Design       Bachelor of Interior Architecture  ,   Business Administration   2005     University of Oregon   Ôºç   City  ,   State     Business Administration         Undeclared   2003 1999     University of Washington   Ôºç   City  ,   State     Undeclared Objects and Impacts          Digital Illustration
          Interior Construction Elements          Furniture Theory and Analysis
          Color Theory and Application          Rome Program       Skills    administrative duties, Adobe Photoshop, AutoCAD, Color, data entry, Digital Illustration, Illustrator, Inspection, Insurance, interior design, materials, Excel, PowerPoint, Microsoft Word, organizing, payroll, researching, Revit     "
CONSTRUCTION,"         CONSTRUCTION       Summary    The purpose of submitting my resume to your company is to obtain a position with the opportunity to utilize my training and skills in the technician industry. I am experienced in warehouse and technician field -wiring 508 A UL soft starters, hard starters while assuring a high level of excellent customer service and satisfaction with maximum productivity; and maintaining a clean and safe warehouse. Also with security experience with skills in Microsoft Office Applications including Word, Excel, CCTV and PowerPoint; I am also competent in customer service satisfaction for installing direct TV and having the ability to gain knowledge of certain products and being able to sell them to the public. I have solid leadership and communication skills. I am also a positive person willing to take on different tasks and eager to learn. These skills are exemplified in my previous employment with Sprecher + Schuh. As a Wire-man and a Warehouse worker my duties ranged from being able to sale products to answering inquires or repair and wiring enclosures.
By applying for this position will allow me to expand professionally and develop and learn new skills. I am a team player-I enjoy being a positive outlet for my fellow co-workers and contributed to the success of others.
I would like to thank you all, for your time and consideration. Enclosed is a copy of my resume containing my contact information and my work history. Thanks to all again.
Sincerely,
Edgardo M. Dubose To secure a position that will utilize my training and skills in the manufacturing  industry to contribute to the success of the organization. Managing employees and projects
¬∑ Competent in Microsoft Applications-Word, Excel, PowerPoint
¬∑ Maintain solid communication skills-oral and written
¬∑ Ability t remain focus and productive daily while managing repetitive tasks
¬∑ Knowledge of chemical labeling and mixing
¬∑ Quality control
¬∑ Manufacturing work place
¬∑ Operating sit-down Forklift      Highlights          Immaculate Customer Service¬†  Driver Safety Test Certificate  Certified to work with Autistic Individuals  Security Certification- Levels 1, 2, 3  Forklift and Pallet Jack Certificate  Ebiz, Management, professional  Team lead training  Hvac, Emergency  Life crisis building evacuation skills  Chemicals Understanding and reaction                Experience     01/2014   to   01/2015     Construction    Company Name   Ôºç   City  ,   State      Construction of houses.  Subcontract with Aslide.  Applying Sofit, Siding.  Use of saw, hammer, drill, tape measure etc.  Covers up wood on home exterior.         01/2014   to   01/2014     Wire-man Assembler    Company Name   Ôºç   City  ,   State      Assemble Chromatograph.  Build product from scratch.  Inspect all products before use.  Apply circuit board.  Soldering.  Wire.  Inspect for shipping.  Used power tools.         01/2011   to   01/2013     Wire-man    Company Name   Ôºç   City  ,   State      Read electronic circuits schematics.  Circuit board and soldering.  Wire.  Multi-task using voltage reading for assembly production.  Use of power tools and understand the basic of mechanics with tools.  Install and repair electric wire.  Build soft starters, hard starters.  Drill and Tap.  Assemble Enclosure.         01/2011   to   01/2012     Security Guard    Company Name   Ôºç   City  ,   State      Front desk answer phones supplying customer service.  HVAC systems, elevators.  Security cameras.  Patrol building secure.         01/2010   to   01/2012     Technician    Company Name   Ôºç   City  ,   State      Consult helping customers plan for direct TV.  Multi-tasking building satellites while installing,.  Assigning membership and handling account information.  Install wire outlets, cut wire, ground wire, check for output of wire.  Use of power tools drills, saws etc.  Birddogs used to find signals.         01/2009   to   01/2009     Supervisor    Company Name   Ôºç   City  ,   State      Provided excellent customer service and satisfaction.  Fielded phone calls and emails.  Managed inventory.  Maintained building equipment.  Supervised employees.  Track incoming and outgoing packages.  Assemble appliances and furniture.         01/2004   to   01/2008     Sales Representative/Care Provider    Company Name   Ôºç   City  ,   State      Sale Representative for incoming patients.  Scheduled appointments for potential clients to visit the site.  Answered inquires about the benefits and services of the site.  Provided potential clients with different services and packages.  Responded and directed all complex incoming calls.  Maintain a daily log of appointments.  Maintain clean, working and livable environment for patients.  Resolved customer service inquires regarding: Billing and payments schedules and Benefits.  Authorization for treatments and medicine.          Education            Fire Science    BAKERSFIELD COLLEGE   Ôºç   City  ,   State      Fire Science            HOUSTON COMMUNITY COLLEGE   Ôºç   City  ,   State              Skills    basic, Benefits, Billing, clients, excellent customer service, customer service, Forklift, hammer, HVAC, Inspect, inventory, Team lead, Multi-tasking, Pallet Jack, cameras, power tools, reading, Read, Safety, schematics, shipping, Soldering, tape measure, answer phones, phone, TV   "
CONSTRUCTION,"         CONSTRUCTION             Experience     04/2015   to   Current     Company Name          Repair a/c units Repair and replace water heaters, stoves, and refrigerators.  Change out faulty valves and faucets.  Unclog drains, toilets, snake clean-outs.  Change out windows and locks.  Make repairs to sheetrock if damaged, roof repairs and painting inside and outside.  Controls inventory, creates orders with vendors.  Train, coached and mentored staff to ensure smooth adoption of new rules.         07/2010   to   02/2015     Company Name   Ôºç   City  ,   State      Maintain 320 units in Jasmine Terrace complex, which consists of repairs to AC window units.  Repair and replace water heaters, stoves and refrigerators.  Change out faulty valves and faucets, unclog drains, toilets, snake clean outs.  Change out windows and locks.  Make repairs to sheetrock if damaged Roof repairs and painting inside and out.  Controls inventory, create orders, with vendors.  Trained, coached and mentored staff to ensure smooth adoption of new rules.         03/2007   to   05/2010     Construction    Company Name   Ôºç   City  ,   State      Plumbing, roofing, sheetrock, painting.  Replace water heaters.  General apprentice and construction.         03/2005   to   03/2007     Painter    Company Name   Ôºç   City  ,   State      Paint and repair the outside of problems in a timely matter.  Pressure washed houses and made repairs to old / damaged frames.          Education     2005     GED      Central Florida College   Ôºç   City  ,   State             2009     EPA Certified Universal              Skills    c, inventory, windows, window, painting, Paint, Plumbing, repairs, roofing   "
CONSTRUCTION,"         CONCRETE CONSTRUCTION         Summary    A highly experienced professional who possess the required level of retail management know how needed to inspire, lead, develop and motivate staff. There by helping them to achieve outstanding results through passion, innovation and support. Key qualities include innovation in product range and responsiveness to market trends, as well as being able to give superb product knowledge and training to junior staff so they can deliver industry leading advice and service to customers.
Also having a real passion for retailing, with a strong desire to exceed customer expectations. Currently looking for a suitable position with an exciting retailer who promotes from within and rewards achievers.      Highlights          Professional  Familiar with a computerized warehouse system.  Able to work at elevated heights up to 30 feet.  Maintaining a clean, organized and safe work environment.  Ability to organize and prioritize job tasks and requirements.  Establishing safety procedures.  Accurately interpreting instructions.      Demonstrating integrity and respect to senior managers at all times.  Personal¬†  Physically fit and able to work in hot or cold environments.  Possessing math proficiency and strong communication skills.  Excellent organizational, time management and customer relations skills.             Accomplishments     Over Exceeding Award   Successfully completed the company's rigorous employee development program.     Commended for having a perfect attendance for  10 months.        Promoted to supervisor¬†after a year¬†of employment.          Experience      Company Name    City  ,   State    Concrete Construction   03/2015   to   Current             Company Name    City  ,   State    RETAIL FLOOR MANAGER   01/2014   to   01/2015       Having overall accountability for growing the sales and profitability throughout each area of the store.  Managing teams to deliver proper merchandising and compliance throughout the operation, as well as delivering excellent standards of customer service.  Duties: Driving and maximizing the sales and profitability of the store to achieve growth.  Monitoring and review staff and store performance on a regular basis.  Driving sales through maximizing team performance.  Organizing, preparing and arranging promotional materials and displays.  Maximizing sales through effective merchandising.  Leading by example in all aspects of the role.  Recruiting, training, supervising and appraising staff.  Maintaining accurate statistical and financial records.  Creating a combination of real value for money and outstanding customer service.          Company Name    City  ,   State    Supervisor   01/2005   to   01/2014       Maintaining optimal stock levels to ensure timely availability of products.  Managing an Inventory team comprising of Shift Managers and team leaders.  Setting operational standards for all staff to follow.  Managing excess and ageing stock.  Reviewing service levels on a continuous basis.  Using electronic inventory tracking to scan stock and reconcile inventory.  Minimizing exposure to obsolete and excess stock.  Putting forward recommendations for operational policy, procedures and goals.  Creating and maintaining spreadsheets to report and analyze data.  Recruiting, hiring and managing a team of Inventory Counters.  Maintaining effective business relationships with customers.  Presenting written reports and analyses to senior managers.  Using scanning terminals, and professional fixed asset tracking software.  KEY SKILLS AND COMPETENCIES Management A methodical approach to figures and reporting.  A solid understanding of inventory related best practice.  Coordinating inventory related projects.  Knowledge of demand and supply planning.  Excellent numerical and logical analytics skills.  Ability to manage multiple tasks through effective prioritisation.  Understanding and following work rules and procedures.          Company Name    City  ,   State    WAREHOUSE WORKER   01/2004   to   01/2007       Operating power material handling equipment to accurately select and palletize loads.  Moving pallets by hand, hand truck, electric pallet jack, or manual pallet jack.  Packaging merchandise for shipment.  Shrink wrapping goods for loading onto trailers.  Finding stock and merchandise in the warehouse.  Ensuring that the correct labels are on all stored pallets.  Routinely cleaning all warehouse areas and containers.  Loading and unloading trucks from ground level or platforms.  Matching quantities and items being shipped against the invoice.  Assisting in annual inventories.  Using computer equipment to generate labels.  Stocking incoming orders onto shelves.  Loading merchandise onto trucks.  Loading and unloading containers and trucks.  Organizing stock in the warehouse.          Skills     Strong Communication Skills  Customer relations/Customer service  Driving hand truck/Pallet jack  Hiring/Recruiting  Inventory/Inventory control  Inventory Management  Managing/Supervising  Supply Chain Management/Time management  Merchandising/Organizing/Packaging  Presenting/Promotional materials  Reporting/Safety/Scanning/Spreadsheets       Education        Graphic Design    Anthem Institute  ,   City  ,   State  ,   USA            High School Diploma     2004     Pennsauken High School  ,   City  ,   State  ,   USA         "
CONSTRUCTION,"         CONSTRUCTION WORK         Career Overview     Highly skilled in working with people. Main course of work has been in the Construction area but computers were also a big asset to my knowledge as running a business requires the use of a computer and skills as many other things.       Qualifications          Strong analytical skills  Project management  Strong collaborative skills  Document management      Testing  Excellent problem solving skills  Customer needs assessment            Accomplishments      Leadership ¬†   Served as leader and instructor of new sub-contractors.     Project Management  ¬†   Managed complex projects, facilitating acquisition of business requirements.  Prepared specifications, developed reporting and analytics Website Design                                                                                             Website Design ¬†   Created accent graphics, banner ads, icons, animations and logos using WordPress.    Client Interface ¬†   Collaborated on client engagement strategy to drive entry into risk-driven project methodology, improving accuracy of project definition, sizing estimates, and resource budget planning.  Improved client relationships and project predictability through shared business and technical perspectives, agreed project roles, risk assessment, use cases, transparent business-aligned development efforts, and time-boxed delivery.    Team Collaboration ¬†   Initiated development team evolution strategy and deployed best practices, such as team building, hard work development and repeatable builds.  Defined project skill sets in line with methodology and drove training.         Work Experience      Company Name     May 2014   to   Current     Construction Work   City  ,   State      Prepared and presented technical proposals for clients.  Meeting with the engineers and inspectors for all of the work they needed was also a part of my job.  Accomplishments I have learned how the process of building a building works.  How to interact with all of the workers and engineers and inspectors.  The process of scheduling who to come during what time was also clearly visible for me.  I have learned how to set up a frame.  How to read blueprints.  I have perfected my skills of interacting with different people on a very professional level.  Working with heavy machinery was also infused with my work.  Time planning also taught me a great amount of skills.          Company Name     March 2012   to   Current     Owner   City  ,   State      Each day I come to my office and get the work orders that I can complete that day.  I plan each day accordingly so that I am efficient as possible.  I drive to job sites and do very professional type of work.  Interacting with neighbors happens daily so I have learned to interact in a very professional type of way, answering any questions they have but also not giving out too much information.  Doing work with buildings plays a major role because I have to winterize the houses.  Finding broken pipes in the walls and submitting them to the larger companies.  Problem-solving skills are used daily.  Accomplishments I have earned the trust of my contractor.  I have increased the number of jobs I take each day because of the efficiency I have learned.  Meeting with certain people and providing access to homes has become a large portion of my work so I have made many business partners.  The network of people I knew in this field has grew over these two years and I am very proud of that.  Skills Used Problem solving is a big part of my job! I use it daily.  Efficiency is used daily and i am proud to say I have acquired this skill.  Interacting with business partners, neighbors, and anyone who has any questions is also a skill i have learned, from calling people and setting up appointments, to evicting people out of foreclosed homes.          Company Name     June 2008   to   September 2008     Painter/Carpenter   City  ,   State      Each day I would paint the interior and exterior of houses and offices.  We came to the job site early to get as much work done as possible.  We would paint and then when we would make it back to the job site a different day after the paint would dry, we would usually install the mill work.  Accomplishments I acquired friends and business partners during this job.  I would see many people that we did business with and very often they would recommend us to their friends and family.  I also learned how to be very careful with the work that I do as paint cant be easily washed off or changed.  I learned to do it right the first time.  Skills Used Doing everything carefully was the key to this job.  Being very friendly with the crew and with the people we were doing business for was also a big deal.  I learned about the way houses are built and how to treat different parts of the houses and buildings differently.          Education and Training      Highline Community College     2014       AA  :   General    City  ,   State              Skills     framing, frame, machinery, office, Windows, Microsoft, Mac, Apple, works, networking, paint, problem-solving skills, read, scheduling, typing, computer, formatting, leadership, teaching, learning, time-management, client negotiations    "
CONSTRUCTION,"         CONSTRUCTION WORKER           Highlights          Highly Motivated.  Dependable.  Ethical and honest.      Dedicated.  Hard working.              Experience      Company Name     May 2014   to   May 2014     Construction Worker   City  ,   State      I performed demolition work by taking down the rooms, cleaning them up and getting them ready to be remodeled.          Company Name     May 2013   to   August 2013     Assembly Line Painter   City  ,   State      Paint Shop Assembly line: E-Z Go.  I retrieve the parts from the paint shop and take them off the assembly line.          Company Name     April 2012   to   August 2012     Bus Washer   City  ,   State      Start date.  End date.          Education      Stetson University     2016       Bachelor of Science  :   International Business    City  ,   State  ,   US            Skills    Assembly, Paint Shop   "
CONSTRUCTION,"         CONSTRUCTION WORKER       Objective      WEB DEVELOPER ¬†  Recent graduate and highly motivated 15 year veteran of the construction industry looking to build a new career in the web development field. Passionate about taking a vision and making it a reality. Seeking an entry level position with a respected company to polish the skills I gained while pursuing my degree and to develop new ones.        Highlights          Excellent problem solving skills  Fast learner  Experience working as part of a team environment  Proficient in HTML, CSS, and JavaScript      Ability to see how the smaller parts fit into the bigger picture  Dependable  Detail oriented  Strong knowledge of multiple programming and scripting languages            Skills      Web Development ¬†   HTML  XHTML  CSS  XML    Scripting Languages ¬†   JavaScript  ASP.NET  ActionScript 3.0  PHP    Programming Languages ¬†   Visual Basic  C#  Java    Applications ¬†   Adobe Flash  Adobe Photoshop  Adobe Dreamweaver  Microsoft Word  Microsoft Powerpoint  Microsoft Excel  Microsfot Visual Studio   Eclipse        Relevant Experience     While I have not yet had a chance to prove my skills on the job, some of the accomplishments I made while pursing my degree include:   Developed a fully functional database driven e-commerce website with PHP/MySQL   Developed  websites that utilized JavaScript, Flash, ASP.NET, and Java Applets for interactivity and animations  Developed an e-commerce site using a popular e-commerce platform  Created business applications in VB.NET, C#, Java, and ActionScript   Created a Black Jack game using Flash and ActionScript         Work Experience     08/2006   to   Current     Construction Worker    Company Name   Ôºç   City  ,   State      Calculated needed materials and estimated time to complete tasks  Reviewed plans and requirements and translated those into goals  Measured, fabricated, and installed various building materials  Reduced job site errors and waste by implementing a more systematic and mathematical approach to the building process         05/2004   to   06/2006     Property Maintenance Technician    Company Name   Ôºç   City  ,   State      Performed structural repairs and upgrades at multiple rental properties  Ensured that the interior, exterior, and landscape of properties were clean and visually appealing  Resolved tenant complaints in a timely manner         01/2000   to   03/2004     Painter    Company Name   Ôºç   City  ,   State      Prepared surfaces to receive coatings in accordance to specifications  Applied the appropriate primer coatings for substrate and finish  Applied finish coatings in accordance with manufacturer and customer specifications          Education and Training     2013     Bachelor of Science  :   IT - Web Multimedia and Animation    Kaplan University   Ôºç   City  ,   State  ,   USA     3.43 GPA  Member of National Society of Collegiate Scholars   Coursework in :   Foundations of Programming using Visual Basic  Intermediate Visual Basic Programming  Advanced Visual Basic Programming  Foundations of Programming using C#  Intermediate C# Programming  Advanced C# Programming  Foundations of Programming using Java  Intermediate Java Programming  Advanced Java Programming  Enhancing Websites with PHP  Interactive Scripting for Web Pages (JavaScript)  Multimedia Scripting (ActionScript 3.0)  Website Development  Fundamentals of Web Graphics  Data Structures and Algorithms  Systems Analysis and Design  Networking Concepts  Project Management I       "
CONSTRUCTION,"         CONSTRUCTION INSTALLER       Summary     Detail-oriented  Hardworking Construction Worker who is dependable and reliable. Motivated to get along well with others and exceed expectations.  ¬†who thrives in project management roles. Extensively trained in construction trades, car                                       Examples    View Tips        See Other Examples  Construction Laborers    Click  the ""+ Add"" ¬†to insert examples into your resume      + Add   [Job Title] ¬†specializing in home remodeling and equipment repair. Over¬† [Number] ¬†years in the construction trade.    + Add  Dependable and hard-working¬† [Job Title] ¬†with more than¬† [Number] ¬†years in the construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently.    + Add  Construction Laborer familiar with resource allocation and production methods.    + Add  Qualified¬† [Job Title] ¬†who stays current with public safety and security standards. Safely operates and maneuvers a diverse range of heavy duty construction equipment.    + Add  Hardworking Construction Worker who is dependable and reliable. Motivated to get along well with others and exceed expectations.    + Add  Detail-oriented¬† [Job Title] ¬†who thrives in project management roles. Extensively trained in construction trades, carpentry and landscaping.    + Add  Physically fit Laborer effective at completing difficult projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in a team setting.    + Add  Skilled Laborer who thrives independently or as a team member. Proactive in creating a safe and productive environment.    + Add  Experienced Construction Laborer knowledgeable about the tools, materials and methods used in road construction.                 ¬†pentry and landscaping.          Highlights        Microsoft Office XP, Microsoft Windows¬Æ 2000, Adobe Photoshop, Adobe suite, IPRO, LAW, Proficient in Excel, People-soft, Kronos, Invoice-it, Networking of machines, Snag-It, Outlook, Windows 7, Microsoft Certified, Auto-Cad. IT background.            Experience      Construction Installer   01/2014   to   Current        City  ,   State       Layout of sky zones trampoline park.  Detailed attention to measurements and blue print for layout and installation of steel.  Drilling into concrete for anchors and steel.  Impacting and torquing bolts on steel.reading.  Blue prints and understanding layout of park, also interpreting measurements and determining when to adjust a line based on mathematics and common knowledge.  able to think outside the box and make quick decisions.  Drive forklift and safely navigate steel into small areas.  Use boomlift and skylift to install top bars and high nets for trampoline park.  Use of all major power tools.  Constructing trampoline park from start to finish.          Chief Engineer   03/2013   to   01/2014     Company Name   City  ,   State       Develop and publish procedures to support the more than 100 employees who depend on our
services to function daily.  Maintain par levels, manage and inventory of all supplies in main office for the following vendors
Costco, Staples, Gourmet Coffee, So-cal Office Technologies, USPS, Fed-Ex and UPS, Sparkletts Waters.  Collaborate across teams to share information and coordinate on new ideas at the weekly huddles.  Manage 20 employees, counsel, write-up, hire and terminate.  Track PTO balances, accruals and requests, attend annual human resources training.  Floor warden, responsible for fire safety procedures, Responsible for AED's.  CPR Certified.  Full responsibility resource utilization, materials management, equipment, assets, inventory management, managing pouches that go to plants and corporate offices.  P&L review, monthly forecasting, annual budget review and planning.  DSO, Invoice preparation and review in a timely manner.  MSR (monthly services report) reporting, paper inventory, vendor contract negotiations, work with procurement department and legal team to ensure contracts do not expire and expiring contracts are terminated in a timely manner.  Maintenance and networking of all MFD's, printers and any other copying equipment.  In charge of managing all aspects of office services (hospitality, mail sorting and distribution, supply inventory, copy, faxing-right fax, kitchen stocking and facilities cleaning).  Facilitating the removal of equipment (RTV).  Installation planning and implementation of new equipment.  Project management and implementation.          Account Manager   04/2001   to   02/2013     Company Name   City  ,   State       Develop and publish procedures to support the more than 450 employees who depend on our
services to function daily.  Specify and prototype tools to increase quality and efficiency in the workplace, and work directly with Director of Operations to develop customer-focused content.  Maintain par levels, manage and inventory of all supplies in 4 offices for the following vendors
Costco, Bluebird, Complete office supplies, Office Max and Staples.  Collaborate across teams to share information and coordinate on new ideas at the weekly huddles.  Manage 25 employees, counsel, write-up, hire and terminate.  Track PTO balances, accruals and requests.  Full responsibility resource utilization, materials management, equipment, assets and inventory management.  P&L review, monthly forecasting, annual budget review and planning.  DSO, Invoice preparation and review in a timely manner.  CSR (client services report) reporting, paper inventory, vendor contract negotiations.  Maintenance and networking of all MFD's, printers and any other copying equipment.  In charge of managing all aspects of office services (hospitality, mail sorting and distribution,
supply inventory, copy, faxing-right fax, kitchen stocking and facilities cleaning).  Facilitating the removal of equipment (RTV).  Installation planning and implementation of new equipment.  Project management and implementation for all build outs and internal construction.          Owner   03/1998   to   04/2001     Company Name   City  ,   State       Planning & Design tile projects for home owners.  Setting tile, deconstruction, kitchens, counter tops, bathrooms and outdoors.  Responsible for payroll and deductions for day laborers.  Bidding jobs and financial planning for projects.  Customized tile setting.  Negotiated contracts and bids with homeowners and realtors.  Coordinating employees in different job sites.          Education      High School Diploma     1995       Business Management LA Valley College San Fernando High School   City  ,   State               Skills    accruals, Adobe suite, Adobe Photoshop, Auto-Cad, budget, content, contract negotiations, contracts, copying, CPR Certified, client, fax, faxing, financial planning, forecasting, forklift, human resources, inventory management, inventory, Invoice preparation, Kronos, Layout, LAW, legal, Director, mail sorting, managing, materials management, mathematics, Max, Microsoft Certified, Excel, Office, Microsoft Office XP, Outlook, Windows 7, 2000, Networking, payroll, People-soft, power tools, printers, procurement, Programming, Project management, quality, quick, reading, reporting, safety, supply inventory, tops   "
CONSTRUCTION,"         CONSTRUCTION MANAGER       Summary     Construction/Masonry¬†offering extensive experience with heavy equipment operation. Willing and able to learn new skills.  Dependable and hard-working with more than¬† 5  years in the construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently.         Highlights          Accurate measurements and estimates  Residential construction  Leadership  Exceptional problem solver  Tiling  Construction machinery operation  Excellent driving record  Strong communication skills  Detail-oriented      Friendly and hardworking  Problem solving  Mathematical aptitude  Plumbing  Structural and architectural pre-cast concrete  ‚ÄãDriver of companies 26ft Flatbed Trucks            Accomplishments     Led a crew of  3  general construction laborers.       Experience     01/2011   to   Current     Construction Manager    Company Name           Extensively trained in plumbing, carpentry, painting, plastering, machine servicing and installation.        Installed, repaired and rebuilt tile, brick and stone surfaces.       Documented daily equipment inspections and submitted daily inspection forms to supervisor.      Performed daily maintenance to the machines       Operated equipment safely and efficiently at all times.          Loaded proper materials while abiding by all safety and legal standards.            Assisted skilled workers with construction projects in all phases of rough and finish carpentry.              Cleaned all construction areas to avoid hazards.              Mixed and laid concrete to raise top of manhole to the street level.              Completed indoor and outdoor residential and commercial construction projects.                Arranged and stored materials, machines, tools and equipment.                  Cut materials to specified sizes for installation using power saws and tile cutters.                ‚Äã         ‚Äã          01/2008   to   01/2011     Project Manager    Company Name          Transported materials, tools and machines to installation sites.      Loaded proper weight requirements before leaving the pit.       Operated equipment safely and efficiently at all times.       Serviced and maintained vehicles and heavy equipment.        Transported materials, tools and machines to installation sites.         Cut materials to specified sizes for installation using power saws and tile cutters.            01/2005   to   01/2008     Warehouse Manager / Steel Tier      Tested machinery, equipment and parts to identify any defects.     Assembled and installed wiring, electrical and electronic components.     Assembled and maintained physical structures using hand and power tools.     Briefed new team members on procedures and project goals.  Ordered supplies, tools and equipment.       Read manufacturer manuals, diagrams and specifications prior to repairing equipment.       Coordinated schedules with various construction departments in plumbing works for new and existing buildings.        Cleaned drains and plumbing fixtures.            .            Education     2004     Diploma      North Rockland High School                  Languages    Bi-Lingual (English / Spanish)      Skills     Microsoft Word  Microsoft Excel  Group Leader  Able to read BluePrints    "
CONSTRUCTION,"         CONSTRUCTION MANAGER       Summary     Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.          Accomplishments      Effective administrator of both human and material resources.  Able to take a project from the blueprint and contract stage, through complex troubleshooting, to finalization.  Capable of delegating and prioritizing workload, scheduling manpower, equipment, and materials, monitoring productivity, quality, and safety, and coordinating a project to achieve on-target, timely, and seamless completion.  Estimating: Strong analytical skills.  Able to research cost and time factors in order to formulate competitive project bids while protecting the bottom line.  Sensitive to budget constraints.  Keen ability to properly allocate expenditures and profitably manage expenses within preset parameters.  Communication: Articulate as a negotiator, presenter, advocate, and company spokesman.  Provide a viable liaison between various professions, disciplines, trades, crafts, and multiple levels of management and employees.  Manpower Development: Proven ability as a motivator, trainer, and team builder.  Successful at matching talent to need.  Able to identify and develop desirable personnel skills.        Experience      Construction Manager     Oct 2013   to   Current      Company Name   Ôºç   City  ,   State     Manage all aspects of new home construction projects including customer relationship building, acquiring the proper building permits, budget creation, scheduling construction, and overseeing field operations.  Direct personnel operations, conduct hiring, and schedule subcontractors and product material delivery.  Manage multiple simultaneous custom homes ranging in price from $600,000 to $1.6 million in Omaha and surrounding communities.  Oversee jobsite safety measures and municipal building code compliance per jurisdiction.         Construction Manager     Jan 2010   to   Oct 2013      Company Name         Oversaw and managed a $30 million a year production build of custom higher end townhomes in the Copper Ridge subdivision in Omaha, NE.  Worked closely with the developer to provide daily updates and progress reports on every construction project.  Job duties included pulling permits, scheduling the construction, hiring subcontractors, negotiating contracts, creating budgets, estimating, jobsite safety, personnel training, and overseeing field operations.  Collaborated with the sales team on marketing to homebuyers to improve the sales process.  Provided input and creative ideas to new homebuyers in order to create a unique and enjoyable home building experience.  Constructed 85 out of 114 total homes built in less than 3 years.  Managed the construction of 17 single family homes in the Saddlebrook Villas subdivision.         General Contractor     Aug 2007   to   Current      Company Name         as an independent contractor specializing in remodeling services and new construction in both residential and commercial settings.  Residential projects include basement, kitchen, and bathroom remodels, deck building, room additions, and sunrooms.  Commercial projects include the retail and office build out for small and large businesses.  Provide self-performing contracting as either the general contractor or as a subcontractor.  Specialize in the restoration of older homes with modern updates and improvements.  Helped to facilitate a multistate retail outlet store build for Omaha Steaks.  Completed the retail space build out for the Complete Nutrition franchise in multiple states.  Coordinated the building of multiple Scooters Coffee Shops in Lincoln, NE, Olathe, KS, West Des Moines, IA, and Omaha, NE.  Remodeled the multiple cubicle office spaces at Mutual of Omaha, FDR, and DTN.  Remodeled the press room of the WOWT News Station in Omaha, NE.  Remodeled the Bellevue Foot and Ankle Clinic in Bellevue, NE.  education and Professional Development Current student at Randal School of Real Estate Licensed Class C Contractor with the City of Omaha Insured and Bonded with the City of Omaha Registered Contractor with the Nebraska Department of Labor.         Education      OSHA Certified 10 Hours
*ICC Residential Class C Certification IRC     2009           *Lead Abatement Certified
*Experienced user of scheduling software, Microsoft Project and Builder Trend     2012     ITT Technical Institute School of Drafting and Design   Ôºç   City  ,   State            Certificate of Completion, Advanced Network Technologies, Omaha, Nebraska     2001    MSCE for Windows 2000 / Server andProfessional
*Diploma, Computer Programming Specialist, Institute of Computer Science, 1990-1992          Coursework: Mainframe programming languages in BAL, JCL, and COBAL.       Skills    BAL, budgets, budget, C, COBAL, Computer Programming, negotiating contracts, delivery, estimating, FDR, hiring, JCL, Mainframe, marketing, office, Microsoft Project, Network, new construction, developer, personnel, personnel training, press, programming, progress, Real Estate, relationship building, retail, safety, sales, scheduling, Trend, unique, Windows 2000 / Server   "
CONSTRUCTION,"         CONSTRUCTION COORDINATOR       Summary     Dedicated and results-driven OSP Specialist with twenty years of progressive and diversified experience in Outside Plant Telecommunications Engineering and Construction, Wireless Backhaul Engineering, Low Latency Optimization and related areas. Proven skills include the ability to manage multiple projects and meet critical deadlines, knowledge of construction methodologies associated with the placement of aerial and underground systems, design, engineering, estimation & budgeting, project management, analysis, problem solving, and various CAD programs.   ¬†       Highlights         Manage multiple projects  MS Office proficient  Reliable and dependable ¬†      Detail-oriented and organized    Multitasking    Construction specialist    Design print fluency    NEC codes and regulations             OSHA codes and regulations    Microsoft Office Programs  AutoCad  Microstation  ArcMap  Visio  OSP Insight  IDDS / ICGS / CMA              Experience      Construction Coordinator   10/2014       Company Name   City  ,   State      ‚Ä¢Responsible for the construction activity related to extending and relocating cable and fiber optic plants for all lines of business.   ‚Ä¢Direct oversight of contractors and capital budgets as per company contracts and capital guidelines  ‚Ä¢Support in node split implementation  ‚Ä¢Maintain SMB weekly reporting while streamlining the process for coworkers, allowing them more time to produce results on their projects           Consultant (Temporary Contract)   02/2014   to   10/2014     Company Name   City  ,   State      ‚Ä¢Latency Optimization Solutions, design and engineering          OSP Engineer   05/2012   to   02/2014     Company Name   City  ,   State       OSP Field Survey and Route Design  Design and Engineering of aerial and underground cable routes  AutoCad  Planning and estimation of projects  Prepare detailed permit, construction and placement drawings            OSP Engineer   12/2011   to   05/2012     Company Name   City  ,   State       OSP Fiber Optic and Wireless Backhaul Design and Engineering. Project Estimation and budgeting. Procure ROW and Easements. Interface with necessary people to procure ROW, easements, pole permits, etc. Create, update and maintain records of associate projects.          Wireless Backhaul Consultant (Contractor)   01/2012   to   03/2012     Company Name   City  ,   State      ‚Ä¢Wireless Backhaul Optimization, Design and Engineering                   OSP Engineering Manager   11/2008   to   11/2011     Company Name   City  ,   State       Telecom Network Analysis and Optimization. Scope and full project estimation. Low latency solutions design, engineering and implementation. Dark, Lit and Dim fiber design, engineering and implementation. Negotiation with third party fiber providers. National and International network planning & design. Wireless Backhaul design and engineering.          Owner   10/2002   to   10/2010     Company Name   City  ,   State       Project and Construction Management Consulting Services. Design and Engineering. Permitting, ROW and Easement. Aerial and Underground Construction. Directional Boring. Bridge Attachments Building Entrances. Quality Control. Splicing, Testing & Troubleshooting (Routine & Emergency). Asbuilts. 24 Hour Emergency Repair Service          OSP Engineer   02/2005   to   09/2008     Company Name   City  ,   State      ‚Ä¢IDDS, ICGS, Posting, Quality Control         OSP Engineer   10/2004   to   02/2005     Company Name   City  ,   State       FTTP Field and Design. Crew Supervision, Scheduling, Time Sheet Approval, etc.          OSP Specialist   07/2004   to   09/2004     Company Name   City  ,   State       FTTP Design, Engineering, Permitting and Drafting. Fiber Optic Feeder Design, Engineering, Permitting and Drafting. OSP / Broadband Engineering.          OSP / Broadband Engineer   08/2003   to   05/2004     Company Name   City  ,   State       System Wide Audit and Documentation. OSP Insight. Testing and Mapping          OSP Project Manager   04/2002   to   06/2003     Company Name   City  ,   State       Project Manage a 230 mile fiber optic build in Northeast Pennsylvania. Permit applications, acquisition and tracking. Project Estimation. Pole Line, Underground, and Bridge Design. Construction Planning, Coordination and Crew Supervision. Quality Control. Asbuilts. Project Tracking and Reporting. Site and ROW Acquisition. Inspection of cable routes. Material Issues and Reconciliation. Daily interfacing with customers, utilities and people in all aspects of the telecommunications and utilities industry including Utility Companies, Government Agencies, and Right Of Way Authorities. Working knowledge of industry standards, construction methods and practices.          OSP / Deployment Engineer /Project Manager   02/1996   to   04/2002     Company Name   City  ,   State       Design, Engineer and Project Manage fiber optic, copper, and wireless builds. Pole Line, Underground, and Bridge Design. Laterals, Building Entrance and Long Haul. Coordinate and oversee PaDot Utility Relocation projects. Supervise construction of cable route builds. Permit applications. Site and ROW Acquisitions. Project Estimation, Site Surveys, and Facility Inspection. Inspection of cable routes. Hot Cut Design and Splicing. Testing and troubleshooting. Emergency repairs of outside plant aerial and underground. Daily interfacing with customers and all people in all aspects of the telecommunications and utilities industry. Working knowledge of industry standards, construction methods and practices. PA, NJ, and DE One Call Screening with 100% accuracy and reliability. Off - hours One Call screening for Pennsylvania, New Jersey and Delaware with 100% accuracy and reliability.          Education      High School Diploma  :   General   1986       Exeter High School   City  ,   State                 Electrical Engineering    Pennsylvania State University   City  ,   State               Skills     Construction Management  Multitasking  Project tracking and record keeping   Network Design and Drafting  MS Office  Optimization  Permitting  Quality Control  Reporting  Scheduling  Supervision  Troubleshooting     "
CONSTRUCTION,"           CONSTRUCTION LABORER         Professional Summary     Reliable Construction worker offering expertise gained over 7 year career in diverse labor roles. Versed in completing physically-challenging jobs and working long hours under all types of weather conditions. Familiar with commercial construction with history of quickly learning new techniques and equipment operation.       Skills          Protective gear  Scaffold Erection  Measurement and Calculation Accuracy  Power Tools  Debris removal  Team-oriented and dependable  Blueprints and schematics      Lifting 50+ pounds  Preventive and Reparative Maintenance  Forklift Operation  Commercial Construction  Safety and compliance  Construction knowledge            Work History      Construction Laborer  ,     04/2019   to   06/2020     Company Name   ‚Äì   City  ,   State      Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.  Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.  Gathered and disposed of work site debris to remove safety hazards and boost team productivity.  Used radios and hand signals to coordinate communication between equipment operators and ground workers.  Interpreted job site supervisor's orders and technical documentation to complete accurate work.  Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.  Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices.  Efficiently prepared job sites by removing debris and setting up materials and tools.  Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.         Solar Panel Installer  ,     08/2018   to   03/2019     Company Name   ‚Äì   City  ,   State      Isolated and addressed problems with electrical or environmental factors negatively impacting system operations.  Elegantly and skillfully connected system wiring and components to achieve both aesthetic and operational targets.  Calibrated system settings and arranged orientation for maximum solar access and optimal durability.  Put in place systems consistently surpassing code and safety standards.  Tested system wiring layouts, grounds and terminations to finalize installations.  Met and exceeded customer preferences with high-quality solar photovoltaic installations matching designs parameters.  Conducted visual inspections and physical tests on previously installed modules and systems to identify faults.  Examined blueprints, technical documentation and customer facilities to determine appropriate locations for installations.  Inventoried supplies and materials for installations and repairs, documented changes and requested new inventory to meet expected demand.         Education      High School Diploma  :     04/2010     Central High School    -   City             Associate of Science  :   Construction Management  ,   Expected in   06/2024     Liberty University   -   City  ,   State           Certifications      First Aid/CPR Certified        Skills      Protective gear  Scaffold Erection  Measurement and Calculation Accuracy  Power Tools  Debris removal  Team-oriented and dependable  Blueprints and schematics    Lifting 50+ pounds  Preventive and Reparative Maintenance  Forklift Operation  Commercial Construction  Safety and compliance  Construction knowledge        Work History      Construction Laborer  ,   04/2019   to   06/2020     Company Name   ‚Äì   City  ,   State      Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.  Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.  Gathered and disposed of work site debris to remove safety hazards and boost team productivity.  Used radios and hand signals to coordinate communication between equipment operators and ground workers.  Interpreted job site supervisor's orders and technical documentation to complete accurate work.  Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.  Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices.  Efficiently prepared job sites by removing debris and setting up materials and tools.  Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.         Solar Panel Installer  ,   08/2018   to   03/2019     Company Name   ‚Äì   City  ,   State      Isolated and addressed problems with electrical or environmental factors negatively impacting system operations.  Elegantly and skillfully connected system wiring and components to achieve both aesthetic and operational targets.  Calibrated system settings and arranged orientation for maximum solar access and optimal durability.  Put in place systems consistently surpassing code and safety standards.  Tested system wiring layouts, grounds and terminations to finalize installations.  Met and exceeded customer preferences with high-quality solar photovoltaic installations matching designs parameters.  Conducted visual inspections and physical tests on previously installed modules and systems to identify faults.  Examined blueprints, technical documentation and customer facilities to determine appropriate locations for installations.  Inventoried supplies and materials for installations and repairs, documented changes and requested new inventory to meet expected demand.      "
CONSTRUCTION,"         CONSTRUCTION MANAGER           Summary      Energetic Construction Manager consistently involved in all facets of¬†the project. Extremely knowledgeable¬†in¬†Pipe lines, ¬†gas and oil facility's and Mining industry¬†regulations and construction, providing expert direction in all aspects of¬† contract construction.¬†Strong leadership and communication skill. I am able to recognize problems and solve them and a full understanding the important of forming a strong relationship with the owners and engineers for the good of the project and future work. I work close with the safety side of the projects with a understanding how important safety is for the crew and the company.          Highlights          MSHA Certified  OSHA Certified  Twic Certified   Safety oriented   Specifications API 6A; 5L; 15D; 1104; 653 ASTM A36; A350; A694;392; AWS D1.!                 Strong management skills  Project budgeting  Scheduling   communication skills   Able to form a strong and experienced team for all phases of the project   Work close with the contractors   Computer strong   Clear and strong Verbal skills   Very oriented and organized                   Accomplishments      Managed¬† $20m to 120m¬†projects, while supervising a team of¬†40 to 265¬†workers. I have a proven record of safe job sites, I have the ability to form a safe environment for our contractors and team safety is first. All jobs have come in on time and on budget.¬†        1. Managed safe job sites.    2. Managed shut downs at Kennecott mine, Barrick¬†Gold strike, GSL, all mining.    3. Managed several Tank farms API 650, 653, 620, 651,652    4. Managed Pipe line projects from start to finish.    5. Managed new facilities civil, pipe, structural, Tanks                   ?    ?    ?         Experience      Construction Manager    February 2014   to   May 2016     Company Name   -   City  ,   State     Responsibilities¬†are Manage the construction of the API tanks and facility along with the pipe line from the port to the facility including all drilling under the railway and inner coastal.    Port Hudson I managed the erecting of the API tanks and pipe line from the river to the tanks. ¬†    Managed 12 tanks being erected Port Hudson, Scenic, Port Allen          Construction manager    March 2008   to   January 2014     Company Name   -   City  ,   State     Kennecott Construction Manager for the Shut down installed solar turbine and Boiler to produce electricity.     Barrick Gold strike Construction manager of the 85 API tanks project and the structural, civil work     GSL¬† Managed the building of the pump stations 6 total     Denham mine A retired mine site back on line all new pipe lines and mechanics, shakers silos conveyer belts     Pacific Pipeline Fontana Ca,   ?    ?         Project manager / Construction Manager    January 2003   to   January 2008     Company Name   -   City  ,   State     Hatti¬†- Managed the set up and all logistics to working over seas project 6 tanks and the facility pipe line and pump stations.     New Mexico- Pipe line 17 mile long into the existing facility and built new API tanks 4.    Wyoming¬† Douglas, Pronghorn facility $ new tanks and all the facility pipe meter skids pump station rail way.   ?         Education      High School Diploma   :     12    Jones High   -   City  ,   State  ,   usa     26 years in the industry from the ground up and the last 15 years as a Project Construction Manager.    I learned the industry from the field and today I have 15 years of Managing the projects and a real good track record.         Skills        ?  Strong Leadership, Strong Computer skills, Cost control, scheduling, managing a team, procurement, estimating, scheduling, coordinate and manage staff meetings. ¬†Very knowledge in the¬†Pipe line, Tanks, Facilities, Mechanical, Civil, Instrumentation.     I have a strong understanding of safety requirements.     The one thing and most important I have the ability to understand how important it is to keep a strong relations ship with the owner and the engineers of the project.       Thank you foryour consideration I look forward from hearing from you.    "
CONSTRUCTION,"         CONSTRUCTION WORKER           Summary    A motivated hard working individual that is willing to learn and accomplish any task that is giving to me, I've always been dependable and reliable. Motivated to get along well with others and exceed expectations. Thrives in a fast-paced environment and works to complete projects quickly and efficiently. Experienced Construction Laborer knowledgeable about the tools, materials and methods used in road construction.
Highlights Demolition          Asphalt Excellent driving record Strong communication skills OSHA Certified Construction Workers Union Local 265      Accomplishments      Residential construction Sandbagging Traffic Control Laying the liner.  Accomplishments Lead a crew of 6 general construction laborers workers for a year.          Experience      Construction Worker    March 2012   to   October 2014     Company Name   Ôºç   City  ,   State      Planted Plants in the ground at the Cincinnati city parks, Cleaned the parks.          Construction Worker    March 2008   to   March 2012     Company Name   Ôºç   City  ,   State      Flagged Traffic and set traffic control.          Construction Worker    August 2005   to   February 2008     Company Name   Ôºç   City  ,   State      General Cleaning the college dorms out for the year.  Helping the foreman out when he needed me to assist him with the ceiling tile.          Construction worker/ Painter    June 2005   to   Current     Company Name   Ôºç   City  ,   State      Painting, Cleaning up some remolding houses and apartment's.          Skills    Painting      Education      High School Diploma   :     1 1985    West Fulton High School   Ôºç   City  ,   State  ,   United States            Drexel J. Thrash Training Center               "
CONSTRUCTION,"         CONSTRUCTION SUPERINTENDENT         Professional Summary      More than 26 years in construction supervision including accurate takeoffs, estimating, budgeting, contracting, Purchasing and invoicing. Experience in full on-site construction management and land development; effectively schedule, monitor and inspect all work from mobilization to completion. Work with architects, engineers, developers, contractors, inspectors, city officials, designers. Experienced in all phases of building commercial and residential. Veteran Superintendent well-versed in preparing and interpreting graphs, charts and maps to create practical schedules for new construction projects.        Skills           Subcontractor supervision    Construction materials knowledge    Blueprint interpretation    Good communication skills    Strong team player    Good multi-task    Supervisory experience    Works well independently        Commercial site supervision    Prolog experience    Construction Scheduling experienced in P3, sure track    Commercial construction    Project management skills    Power and hand tools    Computer proficient             Work History      Construction Superintendent  ,     07/2017
                            to
                          Current     Company Name   ‚Äì   City
                            ,
                          State       Assisted in budgeting, bidding and the award of subcontractors.    Scheduled subcontractors, consultants, and vendors to ensure timely completion of projects.    Coordinated required inspections with local jurisdictions.    Coordinated required inspections with local jurisdictions.    Followed standards and procedures to maintain safe work environment.    Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.    Followed company procedures to maintain work environment in a neat and orderly condition.    Loaded and unloaded building materials used for construction.    Implemented changes requested by designers, owners or inspectors.    Accurately read, understood, and carried out written instructions.          Owner -Operator  ,     04/2006
                            to
                          05/2017     Company Name   ‚Äì   City
                            ,
                          State       Responsible for job-site performance and contract completion in accordance with the contract documents for Commercial Tenant Improvements.    Work in the foreclosure markets with the Leading Banks and Local Brokers.    Manage and Maintained up to 1250 homes, for a fiscal year.    Review plans and specs during the schematic design of pre-construction.    Coordinate utility service providers per project schedules.    Obtain building and specialty permits from local jurisdictional agencies.    Conduct weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.    Perform regular job site observations to provide direction for all general contractor personnel.    Digitally archive weekly progress and technical photographs of all assigned projects.    Prepare and followed through on all required punch lists.    Oversee the entire building turnover process, while enhancing communication between all construction management.    Prepare regular interval progress reports.    Avoid construction delays by efficiently following through with all site inspections in a timely manner.    Schedule all contractors and materials deliveries.    Train and promoted continued education for all on-site crew members.          Project Manager/Superintendent  ,     07/2002
                            to
                          12/2005     Company Name   ‚Äì   City
                            ,
                          State       Responsible for all contracts for Saint Agnes Medical Center North Wing Expansion.    Handled all payment application and change orders.    Scheduled and monitored all prime trade contractor's meetings; coordinated submittal's and substitution requests.    Maintain budgets, process invoices and control overhead costs.    Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.    Performed regular job site observations to provide direction for all general contractor personnel.    Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.    Reported the quality of performance on site to all site construction managers.          Operations Manager  ,     06/2002
                            to
                          03/2003     Company Name   ‚Äì   City
                            ,
                          State       Responsible for all operations of the warehouse, Installations of 22 million in systems furniture.    Scheduled, monitored and inspected all work from start to customer orientation.    Maintained budgets, processed invoices and controlled overhead costs.    Offered technical assistance to service providers.    Scheduled all contractors and materials deliveries.          Project Manager  ,     08/1999
                            to
                          04/2002     Company Name   ‚Äì   City
                            ,
                          State       Responsible for scheduling, monitoring overseeing all aspects of the project.    Worked with owners directly.    Maintained Budget processed Invoices and Billings.    Worked in both Private and Public projects.    Performed customer service and orientations in a professional manner.    Commercial valued up to $50 million., Project Size - 22.5 MillionGottschalks Inc.    Gottschalks Expansion of 27 StoresPerformed remodels to 27 newly added store in Oregon, Washington, Idaho, Nevada and Alaska.    Constructionconsisted of demo if existing, Metal Stud Framing, Lath and Plaster.    Construction took 11 month to completed and was completed on time, within budget with no claims.    Position Held - Project Manager Project Size - 48.5 Million.          Superintendent / Project Engineer  ,     08/1991
                            to
                          03/1999     Company Name   ‚Äì   City
                            ,
                          State       Budgeted and contracted work on Butler Building, Tilt Ups and Wood Frame projects.    Scheduled, monitored all work in progress worked with Project Manager.    Worked in all phases of project.    Helped with Budget Control, Billings, Invoices.          Apprentice Carpenter, Journeyman Carpenter  ,     08/1986
                            to
                          04/1991     Company Name   ‚Äì   City
                            ,
                          State       Rough Framing, Form Work, Roofing systems, General Cleanup.    1990- 1992.    Reading Plans, Layout, Surveying, Setup crews for work loads.    Finish work, electrical, plumbing rough-in and top out.          Education      Completed apprenticeship school obtained Journeyman certification:  :     1990           H. s. Diploma  :     1983     North Monterey High School   -   City
                            ,
                          State           Certifications    General Contractor License# 961804EPA Accreditation # 18717Certified Open Water Diver (PADI)Certified Jump MasterCommunity InvolvementBoy Scouts of America        Skills       Subcontractor supervision    Construction materials knowledge    Blueprint interpretation    Good communication skills    Strong team player    Good multi-task    Supervisory experience    Works well independently      Commercial site supervision    Prolog experience    Construction Scheduling experienced in P3, sure track    Commercial construction    Project management skills    Power and hand tools    Computer proficient         Work History      Construction Superintendent  ,   07/2017
                            to
                          Current     Company Name   ‚Äì   City
                            ,
                          State       Assisted in budgeting, bidding and the award of subcontractors.    Scheduled subcontractors, consultants, and vendors to ensure timely completion of projects.    Coordinated required inspections with local jurisdictions.    Coordinated required inspections with local jurisdictions.    Followed standards and procedures to maintain safe work environment.    Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.    Followed company procedures to maintain work environment in a neat and orderly condition.    Loaded and unloaded building materials used for construction.    Implemented changes requested by designers, owners or inspectors.    Accurately read, understood, and carried out written instructions.          Owner -Operator  ,   04/2006
                            to
                          05/2017     Company Name   ‚Äì   City
                            ,
                          State       Responsible for job-site performance and contract completion in accordance with the contract documents for Commercial Tenant Improvements.    Work in the foreclosure markets with the Leading Banks and Local Brokers.    Manage and Maintained up to 1250 homes, for a fiscal year.    Review plans and specs during the schematic design of pre-construction.    Coordinate utility service providers per project schedules.    Obtain building and specialty permits from local jurisdictional agencies.    Conduct weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.    Perform regular job site observations to provide direction for all general contractor personnel.    Digitally archive weekly progress and technical photographs of all assigned projects.    Prepare and followed through on all required punch lists.    Oversee the entire building turnover process, while enhancing communication between all construction management.    Prepare regular interval progress reports.    Avoid construction delays by efficiently following through with all site inspections in a timely manner.    Schedule all contractors and materials deliveries.    Train and promoted continued education for all on-site crew members.          Project Manager/Superintendent  ,   07/2002
                            to
                          12/2005     Company Name   ‚Äì   City
                            ,
                          State       Responsible for all contracts for Saint Agnes Medical Center North Wing Expansion.    Handled all payment application and change orders.    Scheduled and monitored all prime trade contractor's meetings; coordinated submittal's and substitution requests.    Maintain budgets, process invoices and control overhead costs.    Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.    Performed regular job site observations to provide direction for all general contractor personnel.    Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.    Reported the quality of performance on site to all site construction managers.          Operations Manager  ,   06/2002
                            to
                          03/2003     Company Name   ‚Äì   City
                            ,
                          State       Responsible for all operations of the warehouse, Installations of 22 million in systems furniture.    Scheduled, monitored and inspected all work from start to customer orientation.    Maintained budgets, processed invoices and controlled overhead costs.    Offered technical assistance to service providers.    Scheduled all contractors and materials deliveries.          Project Manager  ,   08/1999
                            to
                          04/2002     Company Name   ‚Äì   City
                            ,
                          State       Responsible for scheduling, monitoring overseeing all aspects of the project.    Worked with owners directly.    Maintained Budget processed Invoices and Billings.    Worked in both Private and Public projects.    Performed customer service and orientations in a professional manner.    Commercial valued up to $50 million., Project Size - 22.5 MillionGottschalks Inc.    Gottschalks Expansion of 27 StoresPerformed remodels to 27 newly added store in Oregon, Washington, Idaho, Nevada and Alaska.    Constructionconsisted of demo if existing, Metal Stud Framing, Lath and Plaster.    Construction took 11 month to completed and was completed on time, within budget with no claims.    Position Held - Project Manager Project Size - 48.5 Million.          Superintendent / Project Engineer  ,   08/1991
                            to
                          03/1999     Company Name   ‚Äì   City
                            ,
                          State       Budgeted and contracted work on Butler Building, Tilt Ups and Wood Frame projects.    Scheduled, monitored all work in progress worked with Project Manager.    Worked in all phases of project.    Helped with Budget Control, Billings, Invoices.          Apprentice Carpenter, Journeyman Carpenter  ,   08/1986
                            to
                          04/1991     Company Name   ‚Äì   City
                            ,
                          State       Rough Framing, Form Work, Roofing systems, General Cleanup.    1990- 1992.    Reading Plans, Layout, Surveying, Setup crews for work loads.    Finish work, electrical, plumbing rough-in and top out.       "
CONSTRUCTION,"         CONSTRUCTION INSPECTOR           Professional Summary    Result-Driven Certified Construction Manager in Training with over 2 years of significant and progressive experience in construction industry. Proven track record in ensuring project deliverables are brought to market in a timely manner.
*Strong team leader with proven managerial experience and skills cross functional terms including Subcontractors, Vendors and Suppliers.
*Effective problem solver and decision making skills, exceptional commitment to quality and customer satisfaction. Excellent presentation/ Communication, negotiation and persuasion skills.      Core Qualifications          Primavera P6  Digitizer  Site safety/OSHA compliance  Microsoft Project  Plan Swift 9  QA/QC/Field Engineering  AutoCAD  Revit (BIM)  Micro station V8i  Microsoft office  Report Writing  Interpersonal/Communication              Experience      Construction Inspector    November 2015   to   Current     Company Name   Ôºç   City  ,   State      Provided quality assurance services by performing on-site inspections of material and workmanship as well as performed material testing in accordance to the American Society for Testing and Material (ASTM) manuals for reinforcing bars as well as concrete.  Performed inspections on epoxy Anchor/Dowels and concrete field technician duties (Slump test, Temperature, Air content and Concrete sampling).  Tested and inspected construction material, placement and foundation work.  Performed reinforcing steel inspections to ensure rebar meets requirements of approved drawings.  Performed in-place density tests on various types of soil to determine compaction and moisture content.  Established onsite solutions to unforeseen issues found in the field.  Performed proctor, sieve and compressive strength tests with senior technician in laboratory.  Performed timely inspections reports to engineers and project manager to ensure work meets requirements set by the proper design authority for each specific project.          Project Engineer    May 2015   to   October 2015     Company Name   Ôºç   City  ,   State      Processed, tracked, and distributed submittals and RFIs.  Managed document control process, including change order, subcontractor billings, field production tracking, purchasing, and contract administration.  Coordinated project close-out documentation, including deficiency, warranties, maintenance and final payments.  Assisted with documentation of accidents, safety violations, unsafe conditions and activities.  Conducted quality control inspections of completed work.  Processed vendor invoices, reconciled all monthly subcontractor progress billings, and managed jobsite office.  Performed quantity take-offs derived from a thorough understanding of plans and specifications using Digitizer.  Negotiated and tracked subcontractor contracts, agreements, change orders and insurance.  Prepared project schedule in primavera at determined intervals to ensure jobs are being completed on time.  Monitored project progress and performed variance analysis in comparison with baseline schedule.  Produced significant cost savings, potential cost avoidance, and preventive problem solving through numerous cost saving ideas, suggestions and recommendations.  Ensured equipment and material were in accordance with contract drawings and specifications by monitoring and coordinating construction activities.  Ensured site safety through comprehensive review of subcontractor safety program.  Facilitated communication between the owner and contractor to ensure construction projects were completed on time and within budget.          Traffic Engineer    January 2013   to   April 2013     Company Name   Ôºç   City        As a traffic engineer was involved in collection and appraisal of data reports, surveys and investigations, conducting various traffic survey analysis and report making.  The main objective of this study is to check the feasibility of Outer Ring Road (ORR) from Shamirpet to Keesara and come up with investment proposal based on future travel demands that would attempt to improve the traffic scenario in the city of Hyderabad.  The study include current traffic and transport situation, projecting likely growth in next 20 years and recommendation with regard to new roads and flyovers.  Conducted traffic studies, classified traffic volume count, intersection volume count, willingness-to-pay, origin-destination and axle load surveys.  Analyzed traffic volume count data, average daily traffic (ADT), Annual Average daily traffic (AADT), O-D matrix, growth rate, traffic demand for normal, diverted and generated traffic projection and calculation of vehicle damage factor (VDF) and equivalent single axle load (ESAL).  Prepared reports, documents and drawings for related features and finalized the location of road and flyovers based on the reports gathered.          Project Engineer    February 2012   to   October 2012     Company Name   Ôºç   City        Oversaw million dollar residential construction project in collaboration with architects, engineers, subcontractors, owners, consultants, and municipalities.  Supervised contractors and project timelines, budgets and quality control.  Administered construction documentation.  Procured and tracked materials, facilitated punch list completion and ensured accuracy and on-time delivery.  Lead a team as an engineer responsible for project planning, estimation, contract management and material procurement.  Created the Baseline Schedule and studied acceptable free float and total float for each phase.  Evaluated the critical paths in the project schedules and evaluated alternative schedule options to identify optimum project strategies or resolve problems before or during execution.  Performed resourceloading and levelling, logic diagrams analysis, critical path looking two weeks ahead, and overall network analysis for senior management decision making.  Proposed cost-effective methods, balanced schedules and improved performance through strategic workforce management.  Assisted project manager with on-site visits and meetings with sub-contractors.  Inspected project sites to monitor progress and ensure conformance to design specifications and safety standards'.  Achieved project deadline by managing/scheduling/leading subcontractors.          Accomplishments      Certifications:.        Education      Master of Science   :   Construction Engineering and Management  ,   May 2016    The University of Texas   Ôºç   City  ,     USA    GPA:   GPA: 3.54/4.0    Construction Engineering and Management GPA: 3.54/4.0        Bachelor of Technology   :   Civil Engineering  ,   May 2013    Jawaharlal Nehru Technological University      India    Civil Engineering          Certifications    Construction Manager In Training(CMIT)
License: 184492
*OSHA 10-Hour
*OSHA 30-Hour      Skills    AutoCAD, billings, budgets, budget, Interpersonal/Communication, Construction Manager, content, contract management, contract administration, contracts, decision making, delivery, documentation, engineer, senior management, features, insurance, logic, managing, materials, meetings, Microsoft office, office, Microsoft Project, Micro station, network analysis, next, Primavera, problem solving, material procurement, progress, project planning, proposal, purchasing, quality assurance, QA, quality control, Report Writing, Revit, safety, scheduling, strategic, surveys, Swift 9, technician, variance analysis   "
CONSTRUCTION,"         CONSTRUCTION MANAGER       Executive Summary    OSP/Construction/Engineering Manager with 33+ years of experience.  Strong strategic-planning and people-management skills.  Managing 30 to 40 union techs and contractors in the OSP Construction field to complete complex Fiber and Copper projects and make deadlines.
Successfully constructing and turning up 200 Cell Fiber Towers for the Automated Metering System for CenterPoint Energy in a 3 year time frame.  Working with a focused, motivated and performance driven team, meeting all deadlines for project projections.      Core Qualifications          Supervision and training  Complex problem solving  Team Leadership  Copper/Fiber Splicing  Cable Maintenance  OSP Aerial, Buried, Underground  Safety, Quality & Production Management  Cell Site Construction       First Aid & CPR  Alcatel/Lucent 8600 Training  Project Management  OSP Fault Locating  AutoCad Training  Customer Service  Budget Forecasts  Inventory Control  Union Meeting Organization  United Way Affiliate            Professional Experience     07/2014   to   01/2015     Construction Manager    Company Name   Ôºç   City  ,   State      Oversee material acquisition and placement of fiber for AT&T Manage 25 to 30 crews and coordinate job assignments Approve all red lines, invoicing, time sheets and expenses Work closely with engineering group to resolve and solve construction issues Weekly conference call for updates, projections, safety, quality and production Weekly job observations, safety meetings and truck inspections Accountable for every manager and technician in my location.         10/2012   to   04/2014     Supervisor    Company Name   Ôºç   City  ,   State      Evaluate approved technologies and architectures for application to specific requirements for plant additions to respond to requirements for growth and/or new services Design, develop, and define plans for the implementation of Fiber plant construction or modification of existing facilities to meet new or increased service demands or improve operating efficiencies When required, conduct formal meetings and/or presentations regarding engineering and construction plans for the receipt of pricing proposals or bids Assist as required, other departments by providing engineering Fiber design, cost estimates, studies, and analysis or by otherwise providing technical solutions or documentation to provide service to a customer or assist the operation and maintenance of the plant Provide cost data to be used in support of the capital construction budgets for implementation of designs, new services, technologies, and industry requirements Coordinate and oversee all major Fiber construction projects in the Tucson AZ area.  Placing, relocating, splicing, testing of all road projects, Fiber to the Node projects and Fiber to the house Make field visits and contacts to obtain the necessary permits and easements to place Fiber facilities along with preparing and filing the required documentation Oversee installation/construction and testing of Fiber facilities by making on-site inspections and acceptance testing to ensure acceptable system performance Manage daily operations of outside/central office technicians whose work includes the Fiber plant, Copper cable, BST/CPE, design services and installation and maintenance of residential and business telephony services.  Emphasize training, coaching and development of employees with regard to new processes and quality standards, customer contact, safety, expense control and technical skills.  Responsible for leading a team of technicians who meet attendance and performance standards Collaborate with the Union to achieve a win/win working relationship Celebrate successes appropriately using rewards and recognition.  Motivate team for continuous improvement and achievement of maximum performance.         02/2011   to   09/2012     Customer Service Coordinator    Company Name   Ôºç   City  ,   State      Design, engineer and complete all new Fiber cable splicing projects Coordinate all contractors placing and splicing Fiber/Copper cables Provide appropriate documentation to project engineers and construction management upon request Order and coordinate all major materials including Fiber and Copper cable Partner in the verification of proposed designs to create bills of material Participate in budget preparation Order and track materials for projects in coordination with engineering personnel Issue work and supervise contract personnel to resolve site complaints Verify the qualification and acceptance of plant for invoices Provide assistance with regional projects as directed Design, engineer and complete all Fiber cable to new cell sites projects for vendors Plan daily activity, requisitions, equipment and supplies Complete job documentation on paper or via computer.         11/2007   to   02/2011     Senior Technical Analyst    Company Name   Ôºç   City  ,   State      Constructing and turned up 200 Cell Site Fiber Fed Towers for the AMS Project in a 2 year time frame Develop project scope, schedules and cost estimates, as well as bid documents for projects in conjunction with engineering, marketing and operations Develop a cost effective project management plan in conjunction with engineering, marketing and operations effort(s) Manage project construction in accordance with project schedule(s) and budget(s) meeting customer service goals (on time and on budget).  Ordering all Fiber cable to facilitate new Ensure regulatory compliance (including Safety, DOT and Environmental) on the project(s) and with contractors, monitors project status, develop progress reports and communicate status to management Design, engineer and coordination of all Fiber cable to the new sites Design, engineer and oversee all relocation existing Fiber cable projects in a timely manner Review invoices and applications for payment to assure accuracy of tabulations, accuracy of completion percentage, and recommend approval or disapproval Conduct ""Project Meetings"" as required on projects with company forces, consultants and subcontractors to coordinate project administration, ROW acquisitions, survey, permitting, engineering, drafting, material availability, construction activity and resolve project problems Responsible for ensuring the following documents are completed with proper review (i.e.  permits, constructor's schedule, construction forms and any other applicable documents) Obtain or generate all ""as built"" drawings and generally accomplish all items required to close out project and organize project post-job review and ensure all documentation is completed.         01/1979   to   10/2007     FTTP Local Manager    Company Name   Ôºç   City  ,   State      Provide for the timely construction of new build/upgrade of Fiber cable related facilities by effectively coordinating and/or planning with other departments, utility companies, builders/developers and local governmental authorities Schedule and direct all placing and splicing of Fiber cable in field Job site quality inspections, ensuring compliance with applicable engineering standards, City and State and State Codes, and other regulations Obtain construction permits and utility permits, including make-ready, right-of-way, railroad, road-bore and crossing permits Improve work efficiency by recommending method improvements, budget expenditures, equipment uses and modified construction placing of Fiber practices Manage/Supervise union employees, estimate workloads and assign priorities to ensure maximum productivity and that deadlines are met Issue Fiber placing projects to subcontractors after assessing their work schedule, availability and area of expertise Modify system design and construction plans when problems occur by using discretionary authority and knowledge of theory and design Monitor progress, material expenditures, overtime labor expenses, tool/equipment inventory.          Education     2002     Bell Labs
Technical:  Telecommunications
Houston TX
Harris County             1976     High School Diploma      Bishop Forest High School                      General
Schulenburg TX
Fayette County              Affiliations    Communications Workers of America
IBEW
United Way      Skills     acquisitions, budget preparation, budgets, budget, cables, Cable, coaching, continuous improvement, CPR, customer service, documentation, drafting, engineer, filing, First Aid, forms, frame, inventory, Inventory Control, invoicing, marketing, materials, Meetings, office, win, monitors, Operations management, personnel, presentations, pricing, processes, Program Development, progress, Project Management, proposals, quality, Radio, Safety, Supervision, system design, technician, Telecommunications, telephony, Transmission, upgrade    "
CONSTRUCTION,"         CONSTRUCTION MANAGER       Professional Summary        Motivated Construction Manager highly effective at finding the best methods possible to complete exceptional construction projects. Strong knowledge of¬†building construction and¬†civil engineering principles and concepts. I collaborate successfully with staff and contractors to complete multi-million dollar projects.      Skills              OSHA Certified  Excellent customer relations  Subcontractor management  Knowledgeable in construction safety  Best building practices  Interior and exterior renovation  Scaffolding  Commercial construction expert  Fall Protection Plan (FPP)  Strong interpersonal skills  Design experience  Project scheduling  Building systems and services  State Certified Erosion and Sedimentation Control Inspector  Designed and built custom homes.   Considered a Subject Matter Expert in all construction trades.¬†  Held State Certifications in Concrete Field, Asphalt Field, Soils and Aggregate.      Project scheduling  State Certified as an Erosion and Sedimentation Control Inspector.  Held and recertified in Field Concrete Testing, Soils and Aggregate Compaction,¬†Nuclear Gauge Safety and Hot Mix Asphalt field.  Panned, Designed and built Custom Homes.  Subject Matter Expert in all construction trades              Work History          Construction Manager     06/2011   to   02/2014      Company Name   ‚Äì   City  ,
                              State      Perform construction Management and/or construction Inspection duties involving the erection of new structures; the installation of equipment and systems; or the alteration or major repair of existing structures, accomplish studies and design work of complex, conventional nature and,  provide technical expertise and guidance to the Contracting/Engineering team  during negotiations of individual delivery orders.  Serve as the Construction Manager at multiple construction sites and is responsible for overseeing the design and construction of projects involving large scale state facilities and infrastructures which involve managing sizable monetary expenditures and rigid time frames for completion.  Manage Observe and investigates construction at all stages to identify possible problems in contractor's work performance and in delivered materials and equipment and Complete the contractors Performance Evaluation.  Performs biddability, constructability, and environmental reviews of plans and specifications to determine whether documents are clear and materials are readily available.  Reviews plans and specifications to determine whether the project will be completely functional.  Schedule and perform progress meetings and conference with the contractor to resolve differences of opinion.  Acts as technical representation by interpreting and clarifying drawings and/or sketches, specifications and other proposal documents during the delivery order procurement process.  Prepares reports reflecting the progress of construction activities, site and weather conditions, and any construction delays or unusual circumstances.  Reviews and approves contractors' payment estimates against construction progress measurement data, and reports of materials and equipment used against information gathered from field inspections and survey reports.  Coordinates construction operations with contractors and, where applicable, using agency representatives, and ensures that using agency is informed of construction status.  Reviewed plans and specs during the schematic design of pre-construction.  Coordinated utility service providers according to project schedules.  Obtained building and specialty permits from local jurisdictional agencies.  Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.  Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.  Worked with construction administration consultants to plan field observations on schedule.  Digitally archived weekly progress and technical ‚ÄúKnowledge Base‚Äù photographs of all assigned projects.  Prepared and followed through on all required punch lists.  Oversaw the entire building turnover process, while enhancing communication between all construction management.  Offered direction to landscape architects on all landscaping projects.  Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions.  Guided and directed third-party inspectors through project construction, commissioning and closeout.  Implemented systems to improve process efficiency and reduce the project duration.         Construction Manager     04/2003   to   06/2011      Company Name   ‚Äì   City  ,
                              State      Reviewed plans and specs during the schematic design of pre-construction.  Coordinated utility service providers according to project schedules.  Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.  Performed regular job site observations to provide direction for all general contractor personnel.  Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.  Worked with construction administration consultants to plan field observations on schedule.  Digitally archived weekly progress and technical ‚ÄúKnowledge Base‚Äù photographs of all assigned projects.  Prepared and followed through on all required punch lists.  Oversaw the entire building turnover process, while enhancing communication between all construction management.  Assisted the operations group with warranty service repairs.  Offered direction to landscape architects on all landscaping projects.  Provided safety kits to all construction personnel, which complied with safety protocols for the job site.  Prepared regular interval progress reports.  Offered technical assistance to service providers.  Reported the quality of performance on site to all site construction managers.  Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions.  Guided and directed third-party inspectors through project construction, commissioning and closeout.  Avoided construction delays by efficiently following through with all site inspections in a timely manner.  Supported construction management in emergency repair and restoration on both oil and natural gas pipeline systems.  Trained and promoted continued education for all onsite crew members.   Performed project acceptance inspections.  Conduct and scheduled training of Construction Inspectors.  Hire and review the inspection staff and assume¬†all administrative responsibilities.         Education          Certificate of Completion  :   Transportation Construction Management Institute     2012       Virginia Tech
                                    -   City  ,
                                      State      Coursework in Project Management, Construction Management, and Accounting  Continuing Education in Construction Management.  Studied the Project Scheduling and Budget.         Accomplishments          Directed the installation of twin  1500 -gallon septic tank system and corresponding drain field.  Managed the construction budget of more than $14 million dollar.  Received a letter of praise from the Commissioner of Transportation.  Received an award as the most outstanding student in the industrial arts department.        Skills        agency, delivery, functional, managing, materials, meetings, negotiations, procurement, progress, proposal   "
CONSTRUCTION,"         CONSTRUCTION FOREMAN           Summary    Looking for a challenging and rewarding future in a healthy and competitive organization and to expose my knowledge, experience and potential through hard work and dedication. I offer myself as an excellent team player with honesty, dynamism and commitment. Over 8 years of success in overseeing multi-million dollar building construction and renovation projects from beginning through occupancy. Proven track record of safely and effectively operating a wide range of construction equipment; excavators, backhoes, loaders, forklifts and mechanized trenchers. Demonstrated ability to effectively manage a team of up to 10 construction workers performing a variety of activities. Conversant with conducting project briefings and assigning daily work tasks to construction workers. Particularly effective in working within allocated budgets.      Highlights          CONSTRUCTION FOREMAN  Project Scheduling  Empowerment  Regulatory Compliance  Planning and Budgeting  Crew Management  Contract Negotiation              Experience      Construction Foreman    March 2009   to   Current     Company Name   Ôºç   City  ,   State      Develop construction crews for daily tasks Ensure all task comply with project protocols Coordinate construction projects in terms of supplies and resources Manage construction budgets as appropriated Monitory daily construction operations for quality management and accuracy Track costs as instructed Perform performance inspections on a regular basis Carry out construction duties when the project calls for it Report progress and incidents to managers and customers Choose and acquire materials needed for construction projects Facilitated the speed of an urgent construction project by providing relevant resources and keeping quality in check Trained new hires in construction work protocols over three years.          Construction Foreman    March 2009   to   Current     Company Name   Ôºç   City  ,   State      Develop construction crews for daily tasks Ensure all task comply with project protocols Coordinate construction projects in terms of supplies and resources Manage construction budgets as appropriated Monitory daily construction operations for quality management and accuracy Track costs as instructed Perform performance inspections on a regular basis Carry out construction duties when the project calls for it Report progress and incidents to managers and customers Choose and acquire materials needed for construction projects Facilitated the speed of an urgent construction project by providing relevant resources and keeping quality in check Trained new hires in construction work protocols over three years.          Construction Worker    February 2005   to   March 2009     Company Name   Ôºç   City  ,   State      Cleaned construction site as directed Used materials and equipment to dig and shovel debris Built construction sites using maps and blueprints Laid bricks and plastered cement as instructed Used forklifts to move equipment from one place to another.          Construction Worker    February 2005   to   March 2009     Company Name   Ôºç   City  ,   State      Cleaned construction site as directed Used materials and equipment to dig and shovel debris Built construction sites using maps and blueprints Laid bricks and plastered cement as instructed Used forklifts to move equipment from one place to another.          Education      High School Diploma   :     2002    COMMUNITY SCHOOL   Ôºç   City  ,   State              Accomplishments      Qualification Specialization Name of Institution Year of Passing I.T.C.  Electrical Engineering KCM Industrial Training Centre, Koonamavu.  1982 S.S.L.C.  Academic G.H.S.  Kadungapuram 1980 Professional Summary: Job Profile  Employer Period Electrical Visitor Ahlia Cement Company, Libya June 2015 to till date Electrical Foreman Al Hamad Contracting Company, U.A.E.  From 1988 to 2010 21 Years Areas of Specialization: Light and Power wiring.  DB Termination.  Panel assembling.  Sound knowledge in electrical lay-outs and schematic diagrams.  HT & LT cable laying, glanding and termination.  Testing & commissioning of projects.        Personal Information    Age & Date of Birth 51 yrs. 20.04.1964 Marital status Married Health condition Good Overall Professional Experience 26 years Passport Details Passport No.          :    M0197098 Date of Issue          :    16.07.2014 Date of Expiry       :    15.07.2024 Place of Issue         :    CochinDubai Driving License No 158117 valid up to 02.05.2022       Publications    Permanent Address Panikkassery House Alangad, Kongorpilly P.O. Ernakulam District Kerala, India. PIN: 683525 Telephone 91-484 2514876       Interests    Indian
Name of Father
Jose P.V      Languages    Arabic, English, Hindi, Tamil, Urdu, Malayalam      Skills    Arabic, blueprints, Budgeting, budgets, change management, interpersonal skills, Contract Negotiation, decision making, English, forklifts, Hindi, leadership skills, Regulatory Compliance, materials, problem solving skills, progress, protocols, quality, quality management, reading, Scheduling, Urdu      Additional Information      Nationality Indian Name of Father Jose P.V Age & Date of Birth 51 yrs. 20.04.1964 Marital status Married Health condition Good Overall Professional Experience 26 years Passport Details Passport No.          :    M0197098 Date of Issue          :    16.07.2014 Date of Expiry       :    15.07.2024 Place of Issue         :    Cochin Dubai Driving License No 158117 valid up to 02.05.2022      "
CONSTRUCTION,"         CONSTRUCTION WORKER           Summary     Hardworking shipping and receiving clerk familiar with all aspects of logistics, shipping and receiving and general warehouse operations.       Highlights          Logistics  Shipping and receiving  Punctual and reliable  Detail oriented      Adaptive team player   Strong problem solver  Multi-tasker  Fluent in Spanish            Experience      Construction Worker    October 2011   to   Current     Company Name   Ôºç   City  ,   State      Completed residential and commercial construction projects with minimal or no supervision.          Retail Associate    November 2012   to   September 2013     Company Name   Ôºç   City  ,   State      Offered exceptional customer service to differentiate and promote the company brand.  Balanced the needs of multiple customers in a fast-paced retail environment.  Prevented store losses using awareness, attention to detail and integrity  Facilitated quarterly physical inventory counts.          Quality Assurance Clerk    August 2006   to   September 2011     Company Name   Ôºç   City  ,   State      Answered customers questions and addressed complaints in person and via phone.  Resolved delivery issues for carriers, warehouses and  customers.   Documented pilfer and damaged inventory.  Presented customers with bills, receipts and collected payments for shipments picked up.  Organized and scanned inventory minimizing company loss.  Monitored shipments to guarantee on-time delivery.  Forwarded client-related quality and service issues to the appropriate manager for resolution.          Package Handler    August 2005   to   August 2006     Company Name   Ôºç   City  ,   State      Worked at a rapid pace to meet tight deadlines.  Cleared damaged items while loading freight.  Redirected and organized outbound shipments.  Operated powered pallet jacks and forklifts safely, with a 0% incident rate.          Education      High School Diploma   :     2005    Moneta High School   Ôºç   City  ,   State              Skills     Energetic work attitude, following directions, able to lift 75 lbs, organized, responsible, strong work ethic, dependable, reliable    "
CONSTRUCTION,"         CONSTRUCTION INSPECTOR         Profile    Civil Engineer  Quality Control  Project Manager
Process Improvements   Safety Compliance   Testing/Analysis
Accomplished, solutions-oriented, multilingual Civil Engineer with extensive engineering, analytical, technical and problem-solving skills honed over more than ten years within the construction industry. Highly adept problem solver, skilled at defining the core nature of issues, identifying and analyzing root causes, and detecting waste elimination opportunities. Recognized for strong project management skills, lean manufacturing techniques, design and quality standards. Strong ability to cross-function as a team member, leader and independent professional, performing under pressure and meeting all deadlines in any capacity. Excel at turning individuals into teams that work efficiently and exceed all expectations. Exceptional academic qualifications, including a Master of Science degree in Civil Engineering from Florida International University.      Skills        Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher) / Microsoft Visio / Adobe Photo Deluxe/Photoshop/ Microsoft Project / AutoCAD / Windows  / Linux / MAC OSX  / MATLAB / Simulink / Xilinx ISE (V.11) / Cadence Orcad / Proteus / Cadence Allegro PCB design tool / MDK-ARM /ATMEL Studio / CodeVision / SolidWorks              Professional Experience        01/2013   to   Current    Company Name   -   City  ,   State              01/2007   to   01/2013    Company Name   -   City  ,   State            Construction Inspector  ,   01/2005   to   01/2007    Company Name   -   City  ,   State      Utilize extensive organizational skills to maintain daily logs and supplement inspection records with photographs.  Meticulously review and interpret plans, blueprints, site layouts, specifications and construction methods to effectively ensure compliance to legal requirements and safety regulations.  Supervise 18 project employees, including in-house, external contractors, and sub-contractors.  Methodically ensure projects are progressing as per schedule and in accordance with local building codes and laws.  Utilized extensive engineering skills to perform field duties, including post-tension and conventional reinforcing steel inspection, concrete placement inspection, masonry inspection, sampling and testing, high-strength bolting and welding inspections done at various project sites.  Systematically conducted ongoing inspection of work-in-process to ensure final product successfully met drawings and specifications.  Assisted subordinates in understanding the process to increase staff skill levels.  Skillfully inspected materials to identify conformance to specifications, construction of surface street improvements and equipment installation activities to ensure conformity of products and systems with engineering design.  Expertly prepared comprehensive and concise daily reports to accurately reflect the day's construction activities with details.  Meticulously maintained up-to-date project records, as delegated by construction manager, including as-built drawings, material testing reports, miscellaneous inspection and testing reports, item quantity files and others as determined by construction manager to ensure comprehensive record of activities.  Evaluated quality of materials used and inspected them and quality of work completed to ensure all materials and work met requirements.  Employed extensive analytical skills to check plans for accuracy, suitability and completeness, and made recommendations for revision and improvement when necessary.  Proficiently arranged meetings with architects and builders to devise a plan to help builders save time while building structures as per zoning rules and standards.  Effectively provided daily feedback on construction work to builders and architects, and expertly advised them on the changes needed for compliance.  Reliably conducted ongoing inspection of work-in-process to ensure final product met drawings and specifications.  Liaise with clients and a variety of professionals including architects and subcontractors in a professional manner.  Utilize extensive engineering skills to proficiently conduct site inspections.  Meticulously complete complex and repetitive calculations to ensure construction conforms to code.  Ensure the project effectively complies with all legal requirements.  Assess the sustainability and environmental impact of project to ensure the environment is protected.  Inspect inventories and prepared orders for civil projects and refractory materials in line with budgeted figures averaging $2,000,000; coordinated and conducted section trials.          Education and Training      Master of Science  :  Civil Engineering  ,  2007    FLORIDA INTERNATIONAL UNIVERSITY   -   City  ,   State      GPA:   GPA: 3.6    Civil Engineering GPA: 3.6        Traffic & Materials Engineering, Construction Methods. Fluid Mechanics & Hydraulics                Bachelor of Science  :  Civil Engineering      FLORIDA INTERNATIONAL UNIVERSITY   -   City  ,   State      GPA:   GPA: 3.8    Civil Engineering GPA: 3.8        Civil Engineering Design, Cost Estimating & Surveying, Structural Analysis & Dynamics, Geotechnical Engineering, Environmental Engineering, Concrete & Steel Design        GPA:   Chi Epsilon (Civil Engineering Honor Society), Dean's List    Chi Epsilon (Civil Engineering Honor Society), Dean's List        Bachelor of Science  :  Construction Technology      UNIVERSITY OF PARIS   -   City  ,     FRANCE    GPA:   GPA: 3.7    Construction Technology GPA: 3.7        Associate of Science  :  Mathematics      UNIVERSITY OF PARIS   -   City        GPA:   GPA: 3.5    Mathematics GPA: 3.5        Certification of Engineer in Training: 2004
*Engineer in Training Certification (EIT)                Affiliations    American Society of Civil Engineers (ASCE)
*National Society of Professional Engineers - Member
*National Academy of Engineering - Co-chair
*Institute of Electrical and Electronics Engineers (IEEE) - President      Interests    Soccer, healthy eating/learning about nutrition, travel, experiencing new cultures, swimming, crafts, photography (taking classes), family time, amusement parks, swimming and all types of church activities
Detailed Professional References Available upon Request      Languages    English, French, Spanish      Skills    Adobe Photo Deluxe, Photoshop, analytical skills, AutoCAD, Blueprints, Building Codes, Cadence, Civil Engineering, Compliance Management, Computer Literate, concise, construction manager, Customer Relationship Management, clients, Customer Service, Engineer in Training, EIT, engineering design, English, Environmental Engineering, equipment installation, Estimating, French, Hydraulics, inspection, Inspect, Team Leadership, legal, Linux, MAC, masonry, Materials, MATLAB, meetings, Excel, Microsoft Office, Outlook, PowerPoint, Microsoft Project, Publisher, Microsoft Visio, Windows, Word, Orcad, organizational skills, Project Design, Project Management, Project Planning, quality, Reading, Reporting, Safety, Scheduling, SolidWorks, Spanish, Time Management, welding      Additional Information      Honors and Awards
*Employee of the Month - Anthonya Group LLC
*Highest Customer Satisfaction Ratings - Anthonya Group LLC
*Dean's List  Interests
Soccer, healthy eating/learning about nutrition, travel, experiencing new cultures, swimming, crafts, photography (taking classes), family time, amusement parks, swimming and all types of church activities
Detailed Professional References Available upon Request     "
CONSTRUCTION,"         CONSTRUCTION HELPER       Summary     Hardworking and   Experienced Construction Worker who is dependable,  reliable and  knowledgeable about the tools, materials and methods used in construction.Motivated to get along well with others and exceed expectations. With three years of experience in the carpentry trade and construction.                Highlights          Residential construction  Leadership  Exceptional problem solver  Sandbagging      Excellent driving record  Strong communication skills  Friendly and hardworking  Detail-oriented            Accomplishments     Led a crew of eight general construction laborers.  Successfully ran a general contracting business of two houses.       Experience     July 2008   to   January 2010     Company Name    City  ,   State    Construction helper       Extensively trained in carpentry, painting, plastering, machine servicing and installation. Cleaned all construction areas to avoid hazards.  Removed old roofing materials in an efficient manner.Installed and repaired roofs, flashings and surfaces. Completed indoor and outdoor residential and commercial construction projects.Swept and cleaned roofs to prepare them for the application of new roofing materials.Applied paint to unfinished edges of plastic panels using a hand roller.Arranged and stored materials, machines, tools and equipment.Cut materials to specified sizes for installation using power saws and tile cutters.Transported materials, tools and machines to installation sites.Worked with tools such as pruning saws, hedge and brush trimmers and axes.        May 2007   to   September 2007     Company Name    City  ,   State    Carpenter Helper       Installed cabinets, base cabinets and crown molding.Built and stained oak casing and hardwood floors.Constructed custom built-in bookshelves for residential home office areas.Set windows and layouts for stairs and common rafters.Ordered materials and made material stock recommendations.         Education     September 2010        General English course, Leeds University, UK.
* December 2009-January 2010: Computer course, Al-Azhar University.           May 2011     Azhar University           Religions, Al   B.A    Religions, Al Dawah and Islamic Culture - Grade: Very Good, the second top student in the section.       December 2013     the American University     State         General English course, Western Michigan University. USA. August 2013: Academic English course, Colorado State University. USA January 2013: A course in American literature, the American embassy in Cairo. February 2013: Academic Writing course, AMIDEAST in Cairo. June 2012:  English for Islamic purposes            December 2012        General English course, AMIDEAST in Cairo.
*October 2009-June 2011: General English Course, Al-Azhar English Training Center.
* September 2011:  Democracy dialogue course, Al-Azhar English Training Center.           August 2011        Presentation Skills course, Al-Azhar English Training Center.            Languages    Good command of English, and very little of Spanish.      Interests    2014: presented in Midwest Popular Culture Association Conference about ""Arab American Culture through the Mawlid: Muslim Devotional Gatherings in the Midwestern United States"" 2015: presented in Global Halal: Muslim and Cultural Politics of the Permissible conference about ""the Permissibility of Maulid celebration among Muslim American in Chicago"" Extracurricular Activities: Doing my masters about Muslims in Midwestern America, Western Michigan University. USA. Giving Friday's Khutbah (in both Arabic and English) in Bilal Islamic center, Kalamazoo, MI. and Madina Islamic center and masjid, Benton Harbor, MI Holding Arabic and Quranic classes for children and Adult in Michigan. USA. Administrating a social networking site at Al Azhar English Training Centre to discuss Islam with people worldwide Chosen as students' representative to meet a variety of people at Al Azhar English Training Centre, including high profile foreign visitors (including the British foreign secretary) Developing communication skills through interacting with native English speakers online and at Al Azhar English Training Centre       Additional Information      Conferences: 2014: presented in Midwest Popular Culture Association Conference about ""Arab American Culture through the Mawlid: Muslim Devotional Gatherings in the Midwestern United States"" 2015: presented in Global Halal: Muslim and Cultural Politics of the Permissible conference about ""the Permissibility of Maulid celebration among Muslim American in Chicago"" Extracurricular Activities: Doing my masters about Muslims in Midwestern America, Western Michigan University. USA. Giving Friday's Khutbah (in both Arabic and English) in Bilal Islamic center, Kalamazoo, MI. and Madina Islamic center and masjid, Benton Harbor, MI Holding Arabic and Quranic classes for children and Adult in Michigan. USA. Administrating a social networking site at Al Azhar English Training Centre to discuss Islam with people worldwide Chosen as students' representative to meet a variety of people at Al Azhar English Training Centre, including high profile foreign visitors (including the British foreign secretary) Developing communication skills through interacting with native English speakers online and at Al Azhar English Training Centre         Skills    Academic, Arabic, carpentry, English, Presentation Skills, Spanish   "
CONSTRUCTION,"    Work History      Company Name                    CONSTRUCTION LABORER         Accomplishments      Puesto que solicita:          Fecha: Almeda-Genoa Constructors se ha comprometido a la igualdad de oportunidades para los solicitantes y empleados sin distinci√≥n de raza, color, sexo, edad, religi√≥n, origen nacional, discapacidad, estado civil, condici√≥n de veterano, orientaci√≥n sexual, informaci√≥n gen√©tica.  cualquier otra caracter√≠stica protegida por la ley.  Esta pol√≠tica se aplica a todos los t√©rminos y condiciones de empleo, incluyendo pero no limitado a, contrataci√≥n, capacitaci√≥n, promociones, disciplina, traslados, excedencias y la terminaci√≥n del empleo.  Informe al Departamento de Recursos Humanos de la empresa si necesita ayuda para completar esta solicitud de empleo.  POR FAVOR ESCRIBA O IMPRIMA.  Complete cada secci√≥n de esta solicitud y adjunte un curriculum vitae si usted tiene uno.  Name /Nombre(Sr./Sra., nombre, apellido): Direccion :          Ciudad, Estado, C√≥digo Postal: Tel√©fono de casa:          Tel√©fono de trabajo:          Otro Tel√©fono:          Correro Electr√≥nico: Fecha en que puede empezar a trabajar:          Salario Solicitado: Tiene 18 a√±os de edad.  m√°s.  S√≠          No Est√° usted autorizado para trabajar       S√≠          No en los Estados Unidos.  Usted ahora,.  que en el futuro,          S√≠          No requiere patrocinio para la visa de trabajo.  HABILIDADES: Por favor indique cualquier capacitaci√≥n,.  cualificaciones que usted tenga para el trabajo solicitado.  Incluya conocimientos de paquetes de software y sistemas inform√°ticos pertinentes e indique su nivel de conocimiento b√°sico, intermedio, experto).  Adjunte p√°ginas adicionales si es necesario.  1 C√≥mo se enter√≥ acerca de Almeda-Genoa Constructors.  Marque todas las que aplican: Agencia de Empleo (Nombre:          _) Recomendaci√≥n de actual empleado (nombre: ___________________) P√°gina Web de la compa√±√≠a Peri√≥dico, Revista ( (name:          _) Feria de empleo Otro (Por favor especifica:__________________________________________) EDUCACI√ìN Nombre y ubicaci√≥n          Mayor grado.  nivel          Grado.  diploma Tipo de escuela          completado Escuela Primaria Escuela Secundaria Universidad Otros titulos, certificados.  afiliciaciones profesionales relevantes para el trabajo solicitado: 2 EXPERIENCIA LABORAL Y VOLUNTARIADO.  Incluya su experiencia laboral previa.  Tambien incluya su experienca relevante como voluntario.  Por favor comience enumerando desde la experienca mas reciente.  Puede adjuntar su C.V.  pero debe ademas completar la informacion solicitada.  Para que podamos verificar la experiencia previa, indique si hautilizado otro nombre en cualquiera de sus trabajos anteriores.  No  S√≠ (indicar el nombre y especifique la organizaci√≥n ________________________________________) T√≠tulo del Puesto          Salario fechas De / A Nombre de la organizaci√≥n, Nombre del supervisor / Informaci√≥n de contacto:    Por que dejo este empleo.  T√≠tulo del Puesto          Salario fechas De / A Nombre de la organizaci√≥n, Nombre del supervisor / Informaci√≥n de contacto:    Por que dejo este empleo.  T√≠tulo del Puesto          Salario fechas De / A Nombre de la organizaci√≥n, Nombre del supervisor / Informaci√≥n de contacto:    Por que dejo este empleo.  T√≠tulo del Puesto          Salario fechas De / A Nombre de la organizaci√≥n, Nombre del supervisor / Informaci√≥n de contacto:    Por que dejo este empleo.  3 REFERENCIAS PROFESIONALES Enumere tres personas no relacionadas con usted que tengan conocimiento de su rendimiento en el trabajo.  Nombre          n√∫mero de tel√©fono.  direcci√≥n de correo electr√≥nico Cu√°ndo y d√≥nde se trabaja con este individuo.  Nombre          n√∫mero de tel√©fono.  direcci√≥n de correo electr√≥nico Cu√°ndo y d√≥nde se trabaja con este individuo.  Nombre          N√∫mero de tel√©fono.  direcci√≥n de correo electr√≥nico Cu√°ndo y d√≥nde se trabaja con este individuo.  LEA LAS INSTRUCCIONES QUE FIGURAN A CONTINUACI√ìN SOBRE REQUISITOS DE CADA ESTADO ANTES DE RESPONDER A LA SIGUIENTE CUESTI√ìN: Alguna vez ha sido condenado por un delito que no ha sido borrado, indultado, anulados, reglamentariamente erradicado, embargado.  sellado por el Tribunal.  Los antecedentes penales no constituyen un impedimento autom√°tico para el empleo y s√≥lo se considerar√°n aquellos que afecten sustancialmente y de manera razonable al trabajo en cuesti√≥n.  Si          no hay registro _______ Si ha seleccionado S√≠, por favor explique: INSTRUCTIONS: Los solicitantes de California: Usted debe responder ""No Record"" con respecto a: 1) Cualquier delito menor por el cual la libertad condicional se ha completado.  descargada y el caso ha sido desestimado judicialmente;.  2) Cualquier condena (o registro con respecto a la condena) que dio lugar a un ingreso y la participaci√≥n en cualquier programa de desviaci√≥n previo.  posterior al juicio ;.  3) Una condena por consumo.  posesi√≥n de marihuana que tenga m√°s de dos a√±os de antiguedad en el momento que se relleneesta aplicaci√≥n.  Los solicitantes Georgia: Usted puede contestar ""No Record"" con respecto a cualquier caso dado de alta en virtud de la Primera Ley sobre la delincuencia.  Los solicitantes de Massachusetts: no deben responder a la pregunta anterior con respecto a informaci√≥n de antecedentes penales.  Los solicitantes del estado de Washington: Limite su respuesta a las condenas para los que la fecha de la condena.  prisi√≥n liberaci√≥n, lo que sea m√°s reciente, se encuentra dentro de los √∫ltimos diez (10) a√±os.  4 CERTIFICACI√ìN SOLICITANTE Por favor iniciales en cada p√°rrafo y firme abajo.  Certifico que todas las respuestas y declaraciones hechas por m√≠ en esta solicitud son verdaderas y completas a lo mejor de mi conocimiento, y que no he ocultado ninguna informaci√≥n que pudiera afectar mi consideraci√≥n para el empleo.  Entiendo que cualquier falsificaci√≥n, falsedad u omisi√≥n de la informaci√≥n presentada en esta solicitud, mi hoja de vida,.  en cualquier entrevista (s) constituir√° un supuesto de denegaci√≥n.  terminaci√≥n inmediata del empleo.  Entiendo que nada en esta solicitud de empleo se pretende ni debe interpretarse como una oferta, acuerdo.  contrato de trabajo.  Adem√°s, entiendo que el empleo en Dragados EE.UU.  es ""a voluntad"", lo que significa que tanto la Compa√±√≠a y sus empleados son libres de poner fin a la relaci√≥n laboral en cualquier momento, con.  sin causa.  aviso previo.  En el caso de que yo soy empleado de Almeda-Genoa Constructors estoy de acuerdo en cumplir con todas sus pol√≠ticas de empleo y su C√≥digo de √âtica y C√≥digo de Conducta.  Almeda-Genoa Constructors se reserva el derecho a modificar.  cancelar sus pol√≠ticas en cualquier momento, con.  sin causa.  aviso previo.  Entiendo que cualquier oferta de empleo que pueda recibir es contingente sobre una finalizaci√≥n con √©xito del proceso de selecci√≥n de empleados de la compa√±√≠a, el resultado de los cuales debe ser satisfactoria para la Compa√±√≠a.  Este proceso puede incluir un fondo y verificaci√≥n de referencia, y un examen f√≠sico de pre-empleo.  Entiendo que ning√∫n representante.  agente de Dragados EE.UU., tiene la autoridad para hacer cualquier acuerdo que sea contrario a lo anterior, sin la autorizaci√≥n por escrito del Presidente.  Todo acuerdo debe ser por escrito y firmado por el presidente al ser vinculante para la empresa.  Firma Feche Esta solicitud de empleo es bueno para s√≥lo 60 d√≠as.  Consideraci√≥n para el empleo despu√©s de 60 d√≠as requiere una nueva aplicaci√≥n.  5 Para informaci√≥n en espa√±ol, visite www.consumerfinance.gov/learnmore.  agency, the agency must investigate unless your dispute is escribe a la Consumer Financial Protection Bureau, 1700 G Street N.W..,          frivolous.  See www.consumerfinance.gov/learnmore for an Washington, D.C.  20006.  explanation of dispute procedures.  A Summary of Your Rights Under the Fair Credit Reporting Act Consumer reporting agencies must correct or delete The federal Fair Credit Reporting Act (FCRA) promotes the accuracy, fairness, and          inaccurate, incomplete, or unverifiable information.  privacy of information in the files of consumer reporting agencies.  There are many          Inaccurate, incomplete or unverifiable information must be types of consumer reporting agencies, including credit bureaus and specialty          removed or corrected, usually within 30 days.  However, a agencies (such as agencies that sell information about check writing histories,          consumer reporting agency may continue to report information it medical records, and rental history records).  Here is a summary of your major          has verified as accurate.  rights under the FCRA.  For more information, including information about additional rights, go to www.consumerfinance.gov/learnmore or write to: Consumer reporting agencies may not report outdated Consumer Financial Protection Bureau, 1700 G Street N.W.., Washington,          negative information.  In most cases, a consumer reporting D.C.  20006.  agency may not report negative information that is more than You must be told if information in your file has been used against          seven years old, or bankruptcies that are more than 10 years old.  you.  Anyone who uses a credit report or another type of consumer Access to your file is limited.  A consumer reporting agency may report to deny your application for credit, insurance, or employment -          provide information about you only to people with a valid need -- or to take another adverse action against you - must tell you, and must          usually to consider an application with a creditor, insurer, give you the name, address, and phone number of the agency that          employer, landlord, or other business.  The FCRA specifies those provided the information.  with a valid need for access.  You have the right to know what is in your file.  You may request and You must give your consent for reports to be provided to obtain all the information about you in the files of a consumer reporting          employers.  A consumer reporting agency may not give out agency (your ""file disclosure"").  You will be required to provide proper          information about you to your employer, or a potential employer, identification, which may include your Social Security number.  In many          without your written consent given to the employer.  Written cases, the disclosure will be free.  You are entitled to a free file          consent generally is not required in the trucking industry.  For disclosure if:          more information, go to www.consumerfinance.gov/learnmore.  a person has taken adverse action against you You may limit ""prescreened"" offers of credit and insurance because of information in your credit report; you get based on information in your credit report.  you are the victim of identify theft and place a fraud          Unsolicited ""prescreened"" offers for credit and insurance must alert in your file;          include a toll-free phone number you can call if you choose to.  your file contains inaccurate information as a result          remove your name and address from the lists these offers are of fraud;          based on.  You may opt-out with the nationwide credit bureaus at.  you are on public assistance;          1-888-5-OPTOUT (1-888-567-8688).  you are unemployed but expect to apply for You may seek damages from violators.  If a consumer reporting employment within 60 days.  agency, or, in some cases, a user of consumer reports or a In addition, all consumers are entitled to one free disclosure every 12 months upon          furnisher of information to a consumer reporting agency violates request from each nationwide credit bureau and from nationwide specialty          the FCRA, you may be able to sue in state or federal court.  consumer reporting agencies.  See www.consumerfinance.gov/learnmore for additional information.  Identity theft victims and active duty military personnel have additional rights.  For more information, visit You have the right to ask for a credit score.  Credit scores are          www.consumerfinance.gov/learnmore numerical summaries of your credit-worthiness based on information from credit bureaus.  You may request a credit score          States may enforce the FCRA, and many states have their own consumer from consumer reporting agencies that create scores or distribute          reporting laws.  In some cases, you may have more rights under state law.  For scores used in residential property loans, but you will have to pay         more information, contact your state or local consumer protection agency or for it.  In some mortgage transactions, you will receive credit          your state Attorney General.  Federal enforcers are score information for free from the mortgage lender.  You have the right to dispute incomplete or inaccurate information.  If you identify information in your file that is incomplete or inaccurate, and report it to the consumer reporting.        Skills    Compliance Management, Credit, DC, Mail, Office, word, reporting, Supervision      Professional Summary     Responsible [ Job title ] enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player.  Energetic [ Job title ] dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.  Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient.  Hardworking Patient Care Coordinator bringing [ Number ] years' experience in the field. Expertise includes administration and program management.  Motivated [ Job title ] knowledgeable about healthcare management, hospital practices and regulatory compliance. Talent for overseeing multiple areas without sacrificing quality or service. Hardworking professional and passionate patient advocate.  Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.  Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care.  Motivated CNA with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills.       Skills          Organizational skills  Team leadership  Problem solving  Claims processing  Regulatory compliance  Healthcare operations  Process improvements  Strategic planning  Documentation  Monitoring tools  Scheduling  Organizational standards      Decision making  Goal setting  Verbal and written communication  Interdepartmental collaboration  Multitasking ability            Work History      Construction Laborer  ,     02/2014
                            to   11/2017     Company Name   ‚Äì   City  ,
                          State      Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.  Monitored inventory and reported items to be restocked for each job.  Prepared and cleaned construction sites by removing debris.  Loaded and unloaded building materials used for construction.  Operated equipment such as  [Machine type]  ¬†and  [Machine type]  .  Requisitioned new supplies and equipment.  Dug trenches, backfilled holes and compacted earth to prepare for new construction.         Supply Chain Specialist  ,     08/2013
                            to   03/2017     Company Name   ‚Äì   City  ,
                          State      Conducted  [Analysis type]  ¬†analysis and incorporated findings by  [Action taken]  .  Supervised a team of  [Number]  ¬†area managers and  [Number]  ¬†associates.  Established project control procedures such as project forecasts and cash flow projections.  Helped earn the company  [Number]  % customer satisfaction ratings on  [Website]  ¬†by  [Action taken]  .  Completed  [Number]  ¬†performance reviews each quarter, offering praise and recommendations for improvement.  Spearheaded cross-functional initiative to achieve  [objective]  .  Worked directly with  [departments, clients, management]  ¬†to achieve  [result]  .  Created new revenue streams through  [actions]  .  Developed and rolled out new policies.  Hired and trained  [Number]  ¬†of staff.  Exceeded company objectives with  [results]  .  Increased profits by 60% in one year through restructure of business line.         Patient Care Assistant  ,     08/2013
                            to   03/2017     Company Name   ‚Äì   City  ,
                          State      Measured effectiveness with team and implemented recommendations for long term improvements.  Maintained confidentiality and compliance standards at all times.  Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.  Upheld confidentiality requirements and regulatory compliance guidelines in all areas.  Met with patients and families to discuss care and plan of action for future.  Maximized preventative care utilization to reduce hospital burden and help eliminate readmissions.  Reviewed each step of patient care and made proactive adjustments to avert issues.  Worked with patients and families to develop future plans and discuss care actions.  Performed as subject matter expert for case management processes.  Completed documentation of care, hospital actions and patient activities.  Updated documentation and reports detailing patient activities, care actions and hospital determinations.  Coordinated charitable, government and community resources for patients.  Connected patients with available community and charitable resources.         Education      High School Diploma  :   diploma  ,
                          2007     Lamar High School   -                certification CNA  :   health care  ,
                          2012     Houston Community College - Coleman College for Health Sciences   -   City  ,
                              State           certifications  :   heavy equipment operator, OSHA 10, NCCER, Construction site safety, Core Curriculum, Core Curriculum:Introductory Craft skills  ,
                          2017     Houston Launch Pad   -   City  ,
                              State           Certifications      Licensed/Certified Home Health Aide  Certified Nurses Aide     "
CONSTRUCTION,"         CONSTRUCTION BOOKKEEPER         Summary     Accounting Professional offering 13 years experience in bookkeeping and an effective, analytical approach to identifying and solving complex problems.       Highlights          Intuit QuickBooks specialist  General ledger accounting skills  Ethical approach to finance  Strong communication skills  Complex problem solving  Accounting operations professional  Fiscal budgeting knowledge  Managerial aptitude  Manufacturing and job costing experience      Proficient in outlook, excel, word  Broad knowledge of office equipment   Excellent computer skills  Web Savvy  Benefits and 401 k administration  HR experience  Pa Notary Public            Accomplishments      Increased efficiency and alleviated work loads by creating a new Excel financial recording system.  Increased profit by working with vendors to reduce cost of goods Established new credit criteria for new accounts.  Customize reports for individual businesses  Track expenses and accounts receivable  Reduce paper clutter, organize files  Successfully worked through accounting system change over. Trained staff on Quickbooks   Implemented on line services to improve efficiency        Experience      Construction Bookkeeper  ,   09/2016   to   12/2016    Company Name   Ôºç   City  ,   State    Completed a temporary roll for a construction company located in Southern New Jersey. In this roll I cleaned up and organized the data that was and was not entered into Quickbooks, worked with Builder Trend to map information correctly in to Quickbooks. Entered all vendor bills and expenses and invoices ¬† into Builder Trend for job costing, paid high volume of accounts payable. Balanced monthly bank statements and credit card accounts. Ran monthly reports in Builder's Trend and Quickbooks. Provided accountant with end of year information as requested.        Bookkeeper  ,   01/2015   to   08/2016    Company Name   Ôºç   City  ,   State      AR/ AP  Payroll Administration  Sales Tax Filings  Monthly Financial Reports  Construction Contracts  Payment Applications  Job Costing  Insurance Certificates.¬†  Converted old accounting system to Quickbooks          Office Manager/Full Charge Bookkeeper  ,   08/2003   to   01/2015    Company Name   Ôºç   City  ,   State      Maintenance Supply company with 6,000  customers and 30  vendors.  Supervised office of 10 employees.  Full charge processing of all accounts receivable and payable.  Reconcile bank and credit card accounts .Record general ledger entries Establish customer credit lines and set up credit accounts with vendors Processed payroll Prepared federal and state tax returns Analyzing general ledger accounts to identify and resolve variances or unidentified items Prepare and post cash deposit to the AR system and generates supporting reports Review and post lock box and wire payments Process manual and recurring credit card payments, ACH payments, credit memos, charge backs, returns, bad checks, and check requests Research root causes of unidentified payments and perform adjustments Assisted in collection efforts.  Did weekly Accounts Receivable Aging reports, mailed out reminders and made follow up phone calls Logged all results.  Manage all petty cash and office supply expense accounts.          Bank Branch Manager  ,   01/1990   to   08/2003    Company Name   Ôºç   City  ,   State       Total involvement with all customer service including problem solving, on the spot decision making, leading and motivating the team.  Supervised eleven employees.  Performed reviews, disciplinary reports, attendance and performance records.  Increased sales by motivating sales team Maintained deposits over 30 million and loans over 10 million.  Followed bank guidelines and regulations.  Updated confidential employee banking information with accuracy and speed.          Education      High School Diploma  :    1985    Mastbaum Area Vocational Tech   Ôºç   City  ,   State              Business
Certifications Quickbooks Pro Advisor                Skills     Accounting, Accounts Receivable, administrative, Adobe software, AR, banking, billing, budgeting, Strong communication skills, credit, customer service, decision making, documentation, finance, financial reporting, general ledger, general ledger accounts, General ledger accounting, Managerial, office, payroll, problem solving, QuickBooks, Quickbooks Pro, Research, sales, tax, tax returns    "
CONSTRUCTION,"           CONSTRUCTION WORKER         Professional Summary     Skilled Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works effectively in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record. Complete efficient and well-organized stock replenishment with appealing displays to drive sales. Smoothly locate and palletize desired stock to support timely floor stocking. Driven and team-oriented with good sense of business and customer needs. Seasonal Stock Associate with positive and friendly customer retail store experience. Quickly processes transfers, shipments, damages, supplies, mistakes and overall organization of stock areas. Maintains stock and displays on retail floor. Participates in establishing and maintaining constructive staff member relations.       Skills          Team-oriented and dependable  Safe equipment operation  Preventive and Reparative Maintenance  Materials Handling  Debris removal  Warehouse operations knowledge  Stocking and Replenishing      Product Restocking  Store Merchandising  Merchandise Stocking  Shelving of Products  Inventory Planning  Heavy lifting  Warehouse safety            Work History      Construction Worker  ,     01/2020   to    Current      Company Name    ‚Äì    City  ,   State        Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.  Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures.  Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.  Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.  Used measuring tools such as gauges and tape measure to identify conforming parts during production.  Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads.  Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.  Used radios and hand signals to coordinate communication between equipment operators and ground workers.  Loaded and unloaded building materials used for construction.  Provided first class customer service to meet all deadlines with guaranteed satisfaction.  Loaded, unloaded and moved material to and from storage and production areas.  Gathered and disposed of work site debris to remove safety hazards and boost team productivity.  Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding.  Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.  Monitored materials inventory and requested items for restocking for each job.  Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.  Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.  Provided accurate measurements and estimates for all projects.  Consulted with customers to understand desires and help each owner meet individual property objectives.  Produced parts and assemblies quickly and efficiently within tolerances.  Recognized and reported potential project challenges and assisted with solutions.  Determined materials needed for daily shift and loaded vehicles with equipment and supplies.         Stocker  ,     10/2020   to   01/2021     Company Name    ‚Äì    City  ,   State        Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.  Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.  Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.  Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.  Maintained accurate inventory records to provide data for use in audits and completion of order requests  Checked packages and merchandise for damage and notified vendors.  Consistently lifted materials weighing as much as 150 pounds.  Blocked and faced products on displays and shelves in accordance with company policy.  Moved and lifted heavy loads of merchandise using jack equipment.  Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.  Greeted customers and directed to requested products.  Helped customers locate desired items and transfer oversized items to vehicles.  Changed sales floor signs to show current pricing and support product promotions.  Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.  Created balanced pallets to support efficient and safe sales floor replenishment.  Maintained fitness in order to move merchandise efficiently and safely.  Maintained effective team member communication.  Removed all debris and packaging from boxes and separated for recycling or disposal.  Answered customer questions and provided detailed product information.  Demonstrated strong communication skills and understanding of packing slip processing requirements.  Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.  Performed inventory control, such as counting and stocking merchandise.  Placed special customer orders for custom or special order merchandise.  Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.  Operated RF scanners to track merchandise and verify contents of containers.         Education      High School Diploma  :     04/2020     Corinth Holders High School   -   City             Skateboarding, Gaming, Exercising     I've skated for a long time but not much anymore, I still do enjoy it though and love to skate with my friends when I am free. I'm pretty good at video games also and I love playing them when I am with friends or on my own. Also recently I have been trying to get into exercising and making myself healthy.       Skills      Team-oriented and dependable  Safe equipment operation  Preventive and Reparative Maintenance  Materials Handling  Debris removal  Warehouse operations knowledge  Stocking and Replenishing    Product Restocking  Store Merchandising  Merchandise Stocking  Shelving of Products  Inventory Planning  Heavy lifting  Warehouse safety        Work History      Construction Worker  ,   01/2020   to    Current      Company Name   ‚Äì   City  ,   State      Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.  Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures.  Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.  Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.  Used measuring tools such as gauges and tape measure to identify conforming parts during production.  Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads.  Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.  Used radios and hand signals to coordinate communication between equipment operators and ground workers.  Loaded and unloaded building materials used for construction.  Provided first class customer service to meet all deadlines with guaranteed satisfaction.  Loaded, unloaded and moved material to and from storage and production areas.  Gathered and disposed of work site debris to remove safety hazards and boost team productivity.  Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding.  Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.  Monitored materials inventory and requested items for restocking for each job.  Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.  Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.  Provided accurate measurements and estimates for all projects.  Consulted with customers to understand desires and help each owner meet individual property objectives.  Produced parts and assemblies quickly and efficiently within tolerances.  Recognized and reported potential project challenges and assisted with solutions.  Determined materials needed for daily shift and loaded vehicles with equipment and supplies.         Stocker  ,   10/2020   to   01/2021     Company Name   ‚Äì   City  ,   State      Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.  Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.  Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.  Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.  Maintained accurate inventory records to provide data for use in audits and completion of order requests  Checked packages and merchandise for damage and notified vendors.  Consistently lifted materials weighing as much as 150 pounds.  Blocked and faced products on displays and shelves in accordance with company policy.  Moved and lifted heavy loads of merchandise using jack equipment.  Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.  Greeted customers and directed to requested products.  Helped customers locate desired items and transfer oversized items to vehicles.  Changed sales floor signs to show current pricing and support product promotions.  Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.  Created balanced pallets to support efficient and safe sales floor replenishment.  Maintained fitness in order to move merchandise efficiently and safely.  Maintained effective team member communication.  Removed all debris and packaging from boxes and separated for recycling or disposal.  Answered customer questions and provided detailed product information.  Demonstrated strong communication skills and understanding of packing slip processing requirements.  Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.  Performed inventory control, such as counting and stocking merchandise.  Placed special customer orders for custom or special order merchandise.  Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.  Operated RF scanners to track merchandise and verify contents of containers.      "
CONSTRUCTION,"         CONSTRUCTION INSPECTOR       Professional Summary          Core Qualifications                    Experience     01/2018   to   06/2018     Construction Inspector    Company Name   Ôºç   City  ,   State      Inspected construction operations on roads and bridges to ensure work was done in accordance with the construction plans and specifications.  Interpreted contract requirements through the examination of the specifications and drawings Applied a variety of testing and inspection techniques.  Resolved specifications, drawings or construction conflicts and problems with site supervisor and/or project manager.  Monitored contractor's construction schedule, materials, and equipment.  Reviewed construction project safety practices and advised the supervisor of any corrective actions.  Documented daily construction activities by utilizing the PennDOT Engineering and Construction Management System.         10/2014   to   11/2017     Courier    Company Name   Ôºç   City  ,   State      Picked up and delivered court documents in a polite, resourceful, and professional manner.  Coordinated incoming and outgoing mail.  Maintained route supply inventory to ensure mail and documents are delivered promptly.  Provided customer service by giving customers necessary information.  Maintained delivery records.  Served individuals and companies with legal documents.         08/2000   to   11/2013     Police Officer (retired)    Company Name   Ôºç   City  ,   State      Patrolled designated areas in a patrol car or on foot to provide assistance, protect persons, and safeguard property.  Enforced NJ State 2C criminal laws and motor vehicle laws.  Apprehended suspects by effecting a lawful arrest in order to take suspects into custody.  Conducted preliminary investigations by interviewing victims and witnesses after a crime.  Obtained information and maintained notes for investigations.  Prepared investigative reports and supplemental reports to provide an official record of the investigation.  Prepared complaint summonses and warrants.  Served defendants with their summons or warrant.  Testified in New Jersey Courts for traffic and criminal investigations.  Dealt with varied types of persons individually and in groups in a courteous and effective manner.         04/1997   to   08/2000     Communications Operator    Company Name   Ôºç   City  ,   State      Updated leave, time, and pay balances for employees.  Reviewed, maintained, and posted daily schedules and overtime rosters.  Recorded and maintained information using manual or computerized record keeping systems.  Prepared and distributed applicable reports.  Received and transmitted calls utilizing telephone and radio systems.  Dispatched emergency personnel or equipment.  Issued and received paychecks, mail, keys, and other items.         08/1995   to   04/1997     Warehouse Manager and Purchasing    Company Name   Ôºç   City  ,   State      Responsible for overseeing the ordering, receiving, restocking, and inventorying of medical supplies and equipment.  Coordinated and managed the distribution of medical supplies and equipment to nursing homes, home healthcare providers, pharmacies, and individuals.         11/1994   to   08/1995     Security Officer    Company Name   Ôºç   City  ,   State      Patrolled store and adjacent premises to maintain order, enforce regulations, and ensure observance of applicable laws.  Assisted and notified staff during routine problems and emergency situations.         09/1988   to   12/1994     Operations Specialist    Company Name   Ôºç   City  ,   State      Operated surveillance and search radar, electronic recognition equipment, and identification equipment.  Operated controlled approach devices and electronic aids to navigation.  Served as plotter and status board keeper.  Performed various security watch details.  Performed diversified security duties to protect government property from fire, theft, and unauthorized personnel.  Established and maintained various logs utilizing information obtained through numerous internal and external means including radio nets, electronic surveillance equipment and other various communication sources.  Established and maintained primary and secondary communication source for reporting and assessment during possible wartime and peacetime crisis.  Trained in the fighting and prevention of diversified classes of fires.          Skills    approach, Basic, bridges, C, Construction Management, customer service, delivery, Driving, government, home healthcare, inspection, legal documents, notes, materials, mail, radar, navigation, nursing, personnel, on foot, Police, radio, receiving, record keeping, reporting, safety, supervisor, supply inventory, telephone, warrants      Education     2000     Basic Course for Police Officers      Burlington County Police Academy   Ôºç   City  ,   State      Counter-Terrorism Awareness Street Survival Incident Command System Drunk Driving Prosecution and Enforcement Defensive Tactics Critical Incident Response Procedures for Schools Bomb Threat Response        1989           Fleet Combat Training Center Atlantic   Ôºç   City  ,   State              Additional Information      Military Awards Good Conduct Medal National Defense Service Medal Navy Expeditionary Medal Navy Expeditionary Medal Sea Service Deployment Ribbon (Second Award) Navy Unit Commendation Southwest Asia Service Medal with Bronze Star        "
CONSTRUCTION,"         CONSTRUCTION ESTIMATOR       Summary      Energetic Construction Manager consistently involved in all facets of building construction. Specialty in commercial structures and municipal bridges.  Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team.  Analytical [Job Title] skilled at predicting construction project duration and managing tight deadlines.  Results-oriented Construction Manager specializing in industrial and commercial projects. Demonstrated expertise in permitting and building code, seismic retrofitting and construction planning.  Dependable and self motivated professional with 6+ years' progressively responsible experience in the construction estimation field. Track record of identifying labor, material, and time requirements by studying proposals, specifications, construction plans, and associated documents. Possess thorough understanding of fundamental construction principles.        Skills      In depth knowledge of residential construction materials, methods, and systems    Highly skilled in  obtaining bids from suppliers, negotiating prices, calculating cost factors and prepares estimates   Highly skilled in problem solving, and time and resource management    Proficient in MS Office, AutoCAD, and PlanSwift e stimating software   Honest, hardworking, confident, and patient individual, a bility to work independently with minimum supervision or in a team based environment   Comfortable to spend extra time and efforts to meet the job requirements        Experience     12/2012   -   Current     Company Name   Ôºç   City  ,   State    Construction Estimator        Qualified competitive subcontractor bids prior to execution of contracts.  Carefully coordinated plans and specs using marketing programming standards.  Educated general contractor personnel on the quality standards throughout the construction process.  Managed a team of [Number] onsite general contractors for [Number] months.  Reviewed and investigated Proposed Change Order Requests (PCOR).  Assigned projects and tasks to employees based on their competencies and specialties.  Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel.  Performed construction site pre-inspections and coordinated post-construction audits.  Accurately provided status information on project progress to the project management.  Efficiently recorded and rejected incorrect deliveries of material to site.  Led and managed resolution of all issues during project construction and commissioning phases.  .Led the planning, budgeting and direction of all construction projects.  Assisted the project manager with bidding new jobs and projects.  Managed a project budget of $[Amount].  Defined project deliverables and monitored status of tasks.  Drafted action plans and led meetings with department executives to review project status and proposed changes.  Collaborated with cross-functional teams to draft project schedules and plans.  Monitored costs, timescales and resources used to achieve [Goal].  Served as the single point of contact for project scheduling and changes.  Updated and managed [Number] project databases.  Audited [Number] work plans per [Time period] and offered recommendations for improvements.  Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.  Assisted in implementation of operations, maintenance and capital programs.  Counted and verified orders picked to ensure accuracy.  Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was  properly installed and working correctly.  Planned work and determined appropriate tools and equipment.  Processed work orders and prioritized jobs.  Provided equipment installations for a developing residential community of 40 units, working successfully according to project plans and quality standards.  Reviewed project drawings to perform installation activities according to specifications.  Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.  Managed work with little supervision.  Drafted detailed drawings of structures, specifying dimensions and materials needed.  Developed and monitored internal financial budgets.  Reported on status of design process and cost analysis to project manager.  Drafted technical write-ups for proposals and projects.  Reviewed completed reports, plans, estimates and calculations for accuracy.         12/2009   -   06/2012     Company Name   Ôºç   City  ,   State    Construction Manager        Qualified competitive subcontractor bids prior to execution of contracts.  Carefully coordinated plans and specs using marketing programming standards.  Facilitated processing of RFI's, submittal and samples among the general contractor, the owner and the owners consultants.  Managed the rights of way, easement and dedication processes.  Educated general contractor personnel on the quality standards throughout the construction process.  Obtained notices of completion and compliance certifications from all of the construction administration consultants.  Acted as the liaison between landscape architects and the general contractors.  Submitted all project closeout documents in accordance with the contract.  Assigned projects and tasks to employees based on their competencies and specialties.  Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel.  Performed construction site pre-inspections and coordinated post-construction audits.  Accurately provided status information on project progress to the project management.Led and managed resolution of all issues during project construction and commissioning phases.  Assisted the project manager with bidding new jobs and projects.         07/2008   -   12/2009     Company Name   Ôºç   City  ,   State    Pre-Production Manager        Carefully coordinated plans and specs using marketing programming standards.  Acted as the liaison between landscape architects and the general contractors.  Developed highly empathetic client relationships and earned reputation for exceeding sales goals.  Computed accurate sales prices for purchase transactions.  Performed construction site pre-inspections and coordinated post-construction audits.  Defined project deliverables and monitored status of tasks.  Drafted action plans and led meetings with department executives to review project status and proposed changes.  Served as the single point of contact for project scheduling and changes.  Addressed customer questions and concerns regarding products, prices and availability.  Developed slideshows and other forms of media to present project progress to the executive team.  Trained sales teams on educational products at seminars and special events.  Answered customers' questions about products prices, availability, uses and credit terms.  Determined the cost and pricing of proposals and bids.Estimated and quoted prices, credit and contract terms, warranties and delivery dates.         03/2006   -   11/2008     Company Name   Ôºç   City  ,   State    Real Estate Agent        Counseled customers on market current status for residential and land markets.  Guided home buyers and sellers through the process of short sales.  Educated clients on the current real estate market and answered any questions they had.  Developed an excellent rapport with custom builders to expand opportunities for growth.  Wrote contract documents, purchase agreements and closing statements.  Assisted in developing marketing material for properties.         05/2003   -   11/2008     Company Name   Ôºç   City  ,   State    Executive Assistant Manager        Qualified competitive subcontractor bids prior to execution of contracts..  Carefully coordinated plans and specs using marketing programming standards.  Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.  Cleaned all construction areas to avoid hazards.  Performed heavy labor such as ditch digging, paving and hauling.  Continually cleaned work areas and equipment.  Discussed design standards and procedures with the directors of design and architecture.  Created oral and written presentations for project designs and proposals.  Defined project deliverables and monitored status of tasks.Updated and managed project databases.         05/2008   -   06/2008     Company Name   Ôºç   City  ,   State    Sales Associate        Counseled customers on market current status for residential and land markets.  Coordinated appointments with prospective buyers to showcase houses and plots.  Wrote contract documents, purchase agreements and closing statements.  Assisted in developing marketing material for properties.  Actively follow-up with prospects and hot leads.  Followed up with prospects throughout the sales process.  Gathered, distributed and maintained all the materials for marketing plans.          Education     2004     Gettysburg College   Ôºç   City  ,   State  ,   US    Bachelor of Arts  :   Business Management     Coursework in Economics  Coursework in Computer Science      "
CONSTRUCTION,"         HORIZONTAL CONSTRUCTION ENGINEER         Summary    Experience in leadership as well as propagating tactical information. Operator of Heavy Construction Equipment, offering extensive experience operating equipment for any mission. Retail professional who excels in fast-paced environments, experience in customer service, merchandising, POS systems and cash handling. Ambitious student with excellent research, time management and problem solving skills.      Experience      Horizontal Construction Engineer  ,   02/2016   to   09/2017    Company Name   Ôºç   City  ,   State      Planned and coordinated work modifications of standard engineering techniques, procedures and criteria.  Immediately communicated any equipment issues to the supervisor.  Maintained equipment in good working order by checking fluid levels and greasing and fueling machines.  Operated heavy equipment, including motor graders, heavy loaders, carryalls, bulldozers, backhoes, roller scrapers and tractors.  Organized all new hire, security and temporary paperwork.  Prepared and administered preventative maintenance work orders.  Administrative operation tasks (filing paperwork, paperwork runner, ect.          Sales Associate/Cashier  ,   03/2015   to   08/2015    Company Name   Ôºç   City  ,   State      Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.  Completed all cleaning, stocking and organizing tasks in assigned sales areas.  Verified that all customers received receipts for purchases.  Trained and served as a peer coach for new sales associates.  Priced merchandise and took inventory of supplies.  Operated a cash register for cash, check and credit card transactions with 100% accuracy.  Completed all point of sale opening and closing procedures, including counting the contents of the cash register.  Handled all customer relations issues in a gracious manner and in accordance with company policies.  Cleaned up gas/chemical spills with the appropriate store procedures.          Sandwich Artist/ Sales Associate  ,   10/2013   to   09/2014    Company Name   Ôºç   City  ,   State      Prepared a variety of foods according to customers' orders or supervisors instructions, following approved procedure.  Assembled food orders while maintaining appropriate portion control.  Prepared specialty foods, following specific methods that required quick prep time.  Maintained high standards of customer service during high-volume, fast-paced operations as well as completing closing procedures.          Skills    Administrative, cash register, closing, coach, SC, credit, customer relations, customer service, equipment operator, Fast, filing, inventory, Weapons, Nursing, organizing, policies, POS, quick, Restaurant operations, sales, supervisor, team player   "
CONSTRUCTION,"         PROJECT & CONSTRUCTION MANAGER           Summary    Experienced Project Manager with Auto CAD background, executing luxury custom residential projects from bidding to completion, maintaining industry-leading Quality standards, and implementing CAD technologies for major capability gains.¬†Highly skilled in leading cross-functional teams, liaising with contractors and external agencies, and ensuring on-time completion project milestones. Able to excel in demanding environments and introduce Best Practices.      Highlights          Residential construction  Blueprint reading  Leadership  Exceptional problem solver  Excellent driving record  Strong communication skills  Detail-oriented  Friendly and hardworking  Architectural facades  Accurate measurements and estimates  Auto CAD     Proven working experience in construction management   Advanced knowledge of construction management processes, means and methods   Expert knowledge of building products, construction details and relevant rules, regulations and quality standards   Understanding of all facets of the construction  Schedule the project in logical steps and budget time required to meet deadlines.   Familiarity with construction management software packages Ability to plan and see the ‚Äúbig picture‚Äù   Competent in conflict and crisis management Leadership and human resources management skills      ¬†           Accomplishments      Turned around projects.  Took numerous projects turned over to me because
they were behind schedule and over budget and turned them around to meet
timeline and budget commitments.¬†




		   Restored customer relationships.  Built trusting relationships with dissatisfied
customers at risk of litigation, converting them to happy and loyal.
   Facilitated subcontractor upgrades.  Identified subcontractors with quality and
value gaps and replaced them with others who could deliver to higher standards.¬†




		     Built the brand through a community project.  Took over a job to build an

							affordable foster home for a church. The project was faltering without direction,
plans, or funding. Secured plans, permits, and funding to complete the project,
building an 8-bedroom, 9-bath foster home heavily funded by contractor and community donations.¬†
   Project Manager ¬†during the construction of Five international Furniture Retail stores in Egypt. I was the first Project Manager to work in this region, and was successful opening all five stores. ¬† ¬†       Experience      Company Name     August 2014   to   April 2016     Project & Construction Manager    City  ,   State     Assisted skilled workers with construction projects in all phases of rough and finish carpentry.   Completed indoor and outdoor residential construction projects








							Handle all new-start announcements, do the intake for bids, and decide which
contractors to use.








							Review building plans and contracts to obtain permits and licensing.








							Review project in depth to schedule deliverables and sub contractors as needed.








							Oversee all on-site and off-site construction to monitor compliance with building codes
and client needs and selections.



							Review work progress on a daily basis, plan ahead to prevent problems and resolve any
emerging ones, and do hands-on problem solving.



							Facilitate meetings with owners, construction managers, and upper management.



							Schedule building inspections.



							Stay out in front of activities, priming subcontractors in advance of their next

							deliverables, to make sure they're ready with any needed change orders, purchase

							orders, or other preparation to prevent delays and mis-steps.



							Personally complete punch out tasks requiring a broad skill set from making minor fixes

							to addressing complex structural issues, such as stucco work, truss repair, drywall
repair, installing appliances, and hanging light fixtures.¬†




		         Company Name     January 2012   to   January 2014     Interior Designer   City  ,   State      As an Interior Designer for the largest furniture retailer in the U.S., I designed, developed, and oversaw implementation of floor plans, electrical, merchandise, paint, and signage--all to meet specifications of time, quality, and budget.  I adapted plans to maintain the Ashley brand inside and out while accommodating municipality requirements.          Company Name     January 2004   to   January 2011     Bartender   City  ,   State      While going to school fulltime (2008-2011) I supported myself as a bartender where I strengthened my customer relations skills.          Company Name     January 2004   to   January 2008     Permit Coordinator   City  ,   State      As a Permit Coordinator for this regional permitting service, I served more than 70 municipalities, helping builders cut through red tape and expedite the permitting process.  By understanding the technical specifications of the construction, and building trusting relationships with builders and municipalities, I was able to help builders save time, and often money, in the permitting process.          Education      B.A  :   Interior Design, International Academy of Design and Technology    City  ,   State      Interior Design, International Academy of Design and Technology        WARRIOR LEADER COURSE (WLC)   2003         Leadership    WLC, formerly called Primary Leadership Development Course (PLDC), is the first leadership course Non-Commissioned¬†Officers¬†(NCOs) attend. WLC is a month-long course that teaches Specialists and Corporals the basic skills to lead small groups of Soldiers. This course is hard hitting and intensive with emphasis on leadership skills and prepares Soldiers to advance to the rank of Sergeant.        Ohio State University       Sports and Fitness Management     City  ,   State  ,   Franklin             Military Experience      Company Name     July 1998   to   September 2007     Field Artillery Surveyor    City  ,   State    Records field data, prepares schematic sketches, and marks survey stations. Performs astronomic observation, measure azimuths, and angles and determines deviations for target, connection, and position area surveys with angular measuring equipment. Assist PADS operator with the transfer, strap down, and preparation for operations of PADS. Computes data using logarithms or calculator to obtain the unknown required field data to include computing for accuracy ratios and adjustment. Operates and performs PMCS on vehicles, radios, weapons, and all survey equipment.        Skills    Auto CAD, Great Leadership Skills, Operation Monitoring,¬†Management of Material Resources,¬†Judgment and Decision Making, Management of Personnel Resources, Time Management,¬†Complex Problem Solving,¬†Critical Thinking,¬†Active Listening,¬†Reading Comprehension, Contribute to planning Meetings, Excellent Verbal and Written Communication Skills, Working Within Budget, Creative & Resourceful, Hard Working, Proficient With Microsoft Office, Outlook, Excel & Most Other Office Programs, Drafting, Understanding Construction Plans, Managing Change Orders, Organized, Detailed Knowledge of Florida Building Codes, Multi Tasking ¬† ¬† ¬†¬†   "
CONSTRUCTION,"         CONSTRUCTION PROJECT MANAGER           Professional Summary    Highly motivated and determined individual seeking full-time position where my previous financial, purchasing, construction, and project controlling experiences will drive the corporation's goals toward success      Core Qualifications        Proficient in the following software:
*Business Applications: SAP, PDM, AutoCAD, DWG TrueView, Hyperion Financial Manager, Sage Timberline, QuickBooks, Word, Excel (including V-Lookup, Pivot Tables, Macros), Access, PowerPoint, Project, Outlook, Visio, Concerto
*Illustration, Imaging, and Page Layout Applications: Illustrator, PhotoShop, ImageReady, Adobe Reader, Adobe Acrobat, KPT Vector Tools            Experience      Construction Project Manager    April 2015   to   Current     Company Name   -   City  ,   State      Created, analyzed and implemented project definitions, schedules, budgets, scopes of work, and objectives for multiple programs and new construction projects.  Developed project timelines and execution strategies to effectively match client expectations and deadlines while still maintaining a profitable gross margin of over 30% between actual cost and final invoicing.  Simultaneously managed multiple construction projects, service events, and tours involving the launch of new programs and construction projects, the refurbishment of existing inventory, and the integration of new graphics, components, or configurations from pre-sale/proposal through execution and completion.  Onsite duties included site staffing, oversight of install and dismantle, as well as ensuring compliance with tradeshow regulations.  Issued work orders for shop production that were consistent with the signed quote and budgetary guidelines effectively converting ""selling language"" on the quote/work tasks to ""production language"".  Garnered extensive knowledge in the areas of general construction, metal fabrications, electrical knowledge, theatrical and commercial lighting, paint systems and special finishes, digital and photographic processes, graphic production, draw perspectives, union jurisdictions, estimating techniques, pricing and costing principles, purchasing processes, and financial reporting.          Project Controller / Accountant Intern    November 2014   to   March 2015     Company Name   -   City  ,   State      Managed Project Controller duties including developing project budgets, analyzing project cost-to-revenue records, and presenting weekly/monthly project review reports to upper management Maintained corporate general ledger through account reconciliations, journal entries, project re-classifications, and daily banking inquiries Assisted CFO/Controller by maintaining KPI files as well as developing new department metrics Coordinated multiple responsibilities for Accounts Receivable including updating and creating sales orders, invoicing commissions, and posting cash receipts Conducted Accounts Payable duties such as payment runs, processing invoices, and auditing expense reports Assisted Payroll by tracking labor hours of over 325 employees.          Purchasing Analyst Intern    June 2014   to   November 2014     Company Name   -   City  ,   State      Implemented strategies eliminating internal and external NCMR's resulting in savings of $6 million annually Sourced products and raw materials of higher quality at lower cost structures consistent with business objectives Ensured efficient product flow by partnering with suppliers, distribution centers, and shipment tracking to maintain plant operations while accommodating time sensitive needs of customers Conducted internal and external plant surveys to analyze production flow and profitability levels while recommending systems to reduce overhead and streamline Designed supplier bidding website through joint effort with purchasing managers, completed website at minimal cost Developed procedures and controls that united purchasing, thus eliminating excessive expenditure.          Project Controller    June 2012   to   June 2014     Company Name   -   City  ,   State      Developed cost estimates by evaluating construction quotes and material estimates, applying historical costs against current costs, and updating pricing schedules Controlled project expenses by classifying and evaluating project expenditures, comparing expenditures to project budgets, analyzing purchases, and assessing cost trends Selected sub-contractors by evaluating bids, locating and qualifying sub-contractors, attaining and maintaining sub-contractor documentation, and inspecting adherence to drawings, specifications, and schedules Guided project operations by developing, writing, and updating policies, procedures, and guidelines Maintained efficient production flow by developing and monitoring inventory systems.          Education      Bachelor of Science   :   Finance  ,   December 2016    Oakland University   -   City   ,   State     Finance          Skills     account reconciliations, Accounts Payable, Accounts Receivable, Adobe Acrobat, Adobe, PhotoShop, streamline, auditing, AutoCAD, banking, budgets, cash receipts, Controller, draw, costing, client, documentation, estimating, expense reports, Financial, financial reporting, general ledger, graphics, graphic, Hyperion, Illustration, Illustrator, ImageReady, Imaging, inspecting, inventory, invoicing, lighting, Macros, materials, Access, Excel, Outlook, PowerPoint, Word, new construction, Page Layout, paint, Payroll, PDM, Pivot Tables, policies, presenting, pricing, processes, proposal, purchasing, quality, QuickBooks, Sage, selling, sales, SAP, staffing, surveys, Timberline, Visio, website    "
CONSTRUCTION,"         GENERAL CONSTRUCTION INTERN       Objective     Dedicated student¬†with excellent technical, analytical and communication skills, in search of an organization that gives me a platform to develop new skills. While also utilizing my present knowledge as a Science Construction Management student.       Education          Eastern Washington University   City  ,   State       Bachelor of Science  :   Construction Management     Minor in Spanish             Colegio Delibes   City  ,   State  ,   Spain 2015             Experience     June 2015   to   August 2015     Company Name   City  ,   State     General Construction Intern        Gathered appropriate information of site before initiating construction prior to building  Cooperated in demolition of roof in order to provide customer with new stick roofing  Built additional room and bathroom at a home remodel and also framed multiple doors and windows¬†  Handled power tools such as: handsaw, skill saw, drills, and full head framing nailer         February 2015   to   July 2015     Company Name   City  ,   State     Bartender/Server        Delivered quality service while tending to multiple orders during times of exhaustion  Performed constant product quality assurance  Showcased quick problem solving abilities by pleasing customers         June 2013   to   July 2015     Company Name   City  ,   State     Voluntary Business Manager        Managed appropriate documentation in order to abide by Washington State Department of Early Learning law  Assured that safety protocols met Washington State Law by eliminating all hazards¬†  Efficiently maintained onsite equipment¬†  Developed floor plan that illustrates egress in case of emergency  Generated spreadsheet that showcased business expenses and monthly revenue          Skills      Bilingual and biliterate in Spanish  Proficient technical skills in: AutoCAD, Microsoft Word, PowerPoint, Excel  Quality control & safety on project work field  Able to perform management and communicative orientated tasks under heavy pressure¬†  Ability to quickly understand the customers needs and expectations     "
CONSTRUCTION,"         SENIOR CONSTRUCTION MANAGER         Summary      Construction Manager / On - Site Project Manager ¬†  Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with a talent for leading by example and inspiring peak performance.   History in turning ""problemed"" subdivisions into profitable projects through delivery of cost savings solutions and alternative scheduling techniques that allowed for more even flow of construction.   Decisive, results oriented building professional offering 18+ years of experience in the construction industry with the last 10 years focused on project management. Offering a range of talents in scheduling/ expediting, customer service, sales, purchasing, estimating, land development, construction techniques and safety. Driven by new challenges and desire to be successful in all endeavors. Excel in fast paced settings that require multi tasking to complete complex tasks.       Summary of Qualifications          Concrete estimation  Permit processing  Baseline schedules creation  Site safety coordinator  Safe job site set-up  Building codes and regulations  Blueprint fluency  Power and hand tool operation  Residential construction specialist  Multi Family construction specialist  MS Office proficient  Organized and detail-oriented  Project budgeting  Cost control      Budgeting and forecasting  Customer relations specialist  Process improvement  Multi-unit operations management  Risk management  Vendor sourcing  Quality assurance and control  Certified Purchasing Manager (CPM)  Purchasing and procurement  Unsurpassed work ethic  Results-oriented  Cost reduction and containment  Contract management  Microsoft Office Suite expert  Productivity improvement  Work flow planning            Accomplishments     2000 - 2008 Centex Homes      * Mansfield Farms - Suffolk Virginia - 150 Home Subdivision      * Mallory Square - Chesapeake Virginia -  25 Home Subdivision      * Braddock Landing - Chesapeake Virginia - 55 Home Subdivision      * Orchards at Glenwood - Virginia Beach - 61 Home Subdivision      * Courthouse Springs - Gloucester Virginia - 32 Home Subdivision      * Courthouse Square - Gloucester Virginia - 86 Home Subdivision      * Eagle Lake - Chesapeake Virginia - 99 Home Subdivision   2008 - 2011 Eagle Construction  www.eagleofva.com      * Eagle Pointe - Chesapeake Virginia - 170 Homes Subdivision   2011 - 2015 Breeden Construction LLC  www.thebreedencompany.com/      * Cambria at Cornerstone Phase 1 - 276 Unit  Luxury Apartment Community      * Cambria at Cornerstone Phase 2 - 180 Unit  Luxury Apartment Community      * Red Knot at Edinburgh - 438 Unit Luxury Apartment Community      * Aqua at 25th Street - 147 Unit Luxury Apartment Community (Current Project)       Experience      Company Name    City  ,   State    Senior Construction Manager   12/2011   to   07/2015       Hired to oversee construction of an Award Winning Luxury Apartment Community in the Town Center area of Virginia Beach.  Managed site from the clearing stages of Land Development through completion of the project in early 2013.  The site consisted of 24 buildings (480 units), 2 fitness centers, a clubhouse, 2 pools and several ground breaking amenities.  Currently working on third project in four years with Breeden Construction LLC  Carefully coordinated plans and specs using marketing programming standards.  Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.  Educated general contractor personnel on the quality standards throughout the construction process.  Trained the community service manager on turnover procedures, quality standards and project-specific systems orientation.  Submitted all project closeout documents in accordance with the contract.  Monitored the safety of all construction activities, making on-site personnel safety the top priority.          Company Name    City  ,   State    Senior Construction Manager   01/2008   to   12/2011       Managed  construction of an active adult community in Chesapeake Virginia.   Responsible for managing 4 superintendents while development was under construction.  Reviewed time lines and project schedules and adjusted based on production.  Responsible for construction budgets, change orders, payroll and subcontractor fund allocations.  Contract review and negotiations with subcontractors.  Site / Land Development management during golf course alteration for new home construction.  Drafted action plans and led meetings with department executives to review project status and proposed changes.  Delivered status reports to stakeholders for budgeting and planning purposes.  Collaborated with cross-functional teams to draft project schedules and plans.          Company Name    City  ,   State    Senior Project Manager   04/2000   to   01/2008       Recruited to company by Division President for the purpose of turning around projects that were behind schedule and over budget.  Personally revamped schedules to make up for production failures and created an even flow system that allowed for more streamlined construction procedures.  Managed multiple construction projects in Hampton Roads from Land Development to community completion.  Homes were move in ready on average two weeks prior to closing and were always at or under budget.  Served as the single point of contact for project scheduling and changes.          Company Name    City  ,   State    Construction / Warranty Manager   01/1998   to   01/2000       Oversee construction of a multi-million dollar custom home subdivision in Virginia Beach.  Responsibilities included: Scheduling contractors, budget management, quality control, purchase orders, customer service and payment to tradesmen after completion of work.          Education      BA  :  Business Administration   1998     Old Dominion University  ,   City  ,   State       Business Administration         High School Diploma     1993     First Colonial High School  ,   City  ,   State       Honors Graduate         Certifications      CFC Certification   Certified Lead Renovator   Storm Water Pollution Prevention   IICRC Certification   HVAC 1 & 2 ( AES NORFOLK)   CPR & First Aid RLD Certification   OSHA 30        Awards and Recognition      Manage construction of 2 showcase home in Homearama for Dragas Homes, 2000.  Participated in the construction of Two Habitat for Humanity homes in Portsmouth, Virginia with Centex Homes, 2005.  J.D Power and Associates award winner for customer service, new home construction 2006.  Assist Sales and Marketing departments capture sales to be #1 in the Nation two consecutive years in the Hampton Roads Division of Centex Homes 2006 &2007.  Successfully managed the construction of over 500 homes while never missing a projected closing date and finishing homes at or under budget.        Technical Expertise      Construction Project Management                                           Project Planning and Execution  Purchasing and Estimating  Blueprint Revisions  Budget Management  Materials Management  Trade Partner, Subcontractor and Customer Relations  Microsoft Office  Microsoft Project  AutoCAD  SAP Construction Management Software      "
CONSTRUCTION,"         CONSTRUCTION MATERIALS FIELD REPRESENTATIVE       Summary    Result-oriented, high-energy, hands-on professional. Highly motivated, creative, organized and versatile person, with over twelve years' experience within the Construction Materials Inspection and Testing industry. I possess the ability to solve complex problems in a fast-paced environment, by using critical thinking and assertiveness. I have proven ability to self-direct, complete projects with limited supervision and grasp new concepts and ideas effectively. I am talented in team building, seeing opportunities, strategic planning and leadership development for effective strategy execution. I am logical and purposeful in my approach to creating and delivering value. My personality is very even keeled, which provides me the ability to acclimate to any environment. I will prove to be an asset to your company. I can assure you that my work experience and initiative will help me achieve all goals expected of me.
SPECIALITIES: Strong leadership, excellent communication skills (verbal, written, media), competent, excellent presentation, service-oriented, active listener, social perceptiveness, critical thinker, strong team player, detail-oriented, goal-oriented, motivated, dutiful respect for compliance in all regulatory organizations.      Accomplishments      Asphalt Paving Technician, Level 1: Florida Department of Transportation (May 2005) -Earthwork Construction Inspection: Florida Department of Transportation (September 2005) - Asphalt Paving Technician, Level1B: Texas Department of Transportation (October 2008) - Soils &Flexible Base Technician, S102B: Texas Department of Transportation (October 2007).          Experience     01/2007   to   Current     Construction Materials Field Representative    Company Name   Ôºç   City  ,   State      Performs field investigations, engineering analyses, construction monitoring Performs core sampling and soil analysis on surveying projects Performs field and laboratory testing on construction materials Performs Post-Tension Stressing Observations and Inspections on Post-Tensioned Slabs Performs testing in the Field and Laboratory for sampling and inspection of Construction Materials to determine conformance with specifications.  Assists with the maintenance of laboratory and field equipment and arranges for procurement of new equipment as needed.  Assists with the calibration of Field Equipment as needed Reviews architectural, civil, structural drawings and specifications for code specifications and structural integrity Performs Fire Stop Systems, Fire Proofing Systems and Fire Rating Inspections Reviews project plans and specifications to prepare and coordinate testing scope for various projects including, University of Texas System, City of Austin, Leander ISD, Austin-Bergstrom Airport Aviation Authority, Texas Facilities Commission & Travis County Government.         01/2005   to   01/2006     Construction Materials Field Representative    Company Name   Ôºç   City  ,   State      Performed compaction testing of placed fill, and asphalt.  Sampled soil, aggregate, concrete, grout, and hot-mixed asphalt.  Performed various testing of soils, asphalt, and concrete, including triaxial shear, permeability, soil cement mix designs, and asphalt mix designs Observed and oversaw asphalt coring, and oversized fill placement.  Inspected post-tension cables for slab-on-grade, epoxy bolts, and rebar for masonry.  Laboratory testing included sieve analysis, plasticity index, proctor, specific gravity, swell, hydrometer, consolidation, moisture/density, PH, resistivity, sand equivalent, rice, Marshall Unit weight, oil content, and compressive strength of concrete and grout.  Attended and participated in professional association meetings and functions.         01/2003   to   01/2005     Construction Materials Field Representative F  Construction Materials Field Representative    Company Name   Ôºç   City  ,   State      Performed compaction testing of placed fill, sampled concrete and sampled hot-mixed asphalt Performed compaction tests on asphalt to determine roll patterns, asphalt coring, sampled aggregates for asphalt mix design Performed Laboratory testing included sieve analysis, plasticity index, proctor, specific gravity, sand calibration, rice and Marshall unit weight Performed field evaluation of project sites for geotechnical evaluations including logging boring/test pit/rock core explorations, soil classification and sampling and  percolation testing Coordinated  utilities locate and traffic control when needed and preparing site descriptions for geotechnical evaluation reports Performed Reinforcing Steel Inspections on various types of structures.          Education and Training     July 2008     Bachelor Of Science  :   Construction Management    Belford University          Construction Management       July 1984     Ordinary Level      University of London                    Skills    cables, calibration, inspection, Laboratory testing, logging, masonry, procurement, Proofing   "
CONSTRUCTION,"         CONSTRUCTION SUPPORT COORDINATOR           Professional Summary    Demonstrated ability including orientation to action, very detail oriented, courage to
innovate, and excellent follow-through skills. Understands how to think several moves
ahead to position for the future. Knows when to trade off items of less important
strategic value for the sake of the long term win.      Core Qualifications          Results-oriented  Operations management  Quick learner  Microsoft Office  Contract negotiation/review/drafting      Contract auditing  Training and development  Change management  Multi-Task¬†Management   Contract management              Experience      Construction Support Coordinator    May 2016   to   June 2016     Company Name   Ôºç   City  ,   State      Originated, reviewed, amended: scope of work package contractor submittal work evaluations radiological work permits job hazard analysis Work packages Worked at Portsmouth Gaseous Diffusion Plant while plant is in cold shut down and going through decontamination and demolition.          Safety Coordinator/Specialist    December 2012   to   January 2016     Company Name   Ôºç   City  ,   State      Some of my responsibilities included: Managing all aspects of Safety, Exposure and Hazards Creating and maintaining the Safety Program and Procedures Performing hazard and Risk Assessments, Job Safety Analysis (JSA).  Safety Work Practices Managing Field Safety audits and inspections while incorporating the results into daily procedures.  Coaching others to perform work in a safe manner.  Ensuring both Safety and Training Record keeping on all procedures related to compliance with OSHA rules and regulations.  Maintaining Compliance and Training of personnel.  Excellent proficiency.  Root Cause Analysis, Accident Case Management and Tracking.  Conduct new hire safety orientation training.  Conduct refresher safety training.  Intermediate knowledge of Windows Operating Systems; particularly in: Word, Excel, PowerPoint, Outlook, etc.  Purchased all Safety equipment.  Maintained all required OSHA logs.  Completed incident reports and distributed and maintained files.  I have taken the OSHA 10 and 30 hour courses for construction.  I have taken the OSHA 510 course for construction.  CPR/First Aid/AED certified in January, 2015.          Equipment Operator    September 2010   to   April 2011     Company Name   Ôºç   City  ,   State      Operated equipment used for applying concrete, asphalt, or other materials to road beds, parking lots, or airport runways and taxiways.  Operated equipment used for tamping gravel, dirt, or other materials, including concrete and asphalt paving machines, form tampers, tamping machines, and stone spreaders.  Operated paver, rubber tired loader, skid steer, and compactor.  Operated construction equipment as needed.          Lead Person    June 2010   to   September 2010     Company Name   Ôºç   City  ,   State      Observed workers to detect inefficient or unsafe work procedures or to identify problems, initiating corrective action as necessary.  Reviewed employees' work to evaluate quality and quantity.  Requisitioned or purchase supplies, such as insecticides, machine parts or lubricants, or tools.  Estimated labor requirements for jobs and plan work schedules accordingly.  Directed and assisted with the adjustment or repair of machinery.          Construction & Safety Coordinator    May 2003   to   May 2010     Company Name   Ôºç   City  ,   State      Field support supervisor.  Estimated projects and purchased needed supplies.  Supervisor of grading, sealing, and sawing operations.  Operated paver, rubber tired loader, skid steer, and compactor.  Operated construction equipment as needed.  Maintained compliance with contract specifications for all aspects of construction projects.  Supervised and participated in the installation of storm sewer piping, water piping, and sanitary sewer piping.  Coordinated material deliveries and performed receipt inspection and unloading of materials.  Filled out time sheets using appropriate cost coding from project budget.  Coordinated work phases and testing with customer engineers.  As Safety Coordinator, insured compliance with OSHA and company safety policies.          Construction Coordinator    August 1995   to   March 2003     Company Name   Ôºç   City  ,   State      Preparation, transmittal, and review of subcontractor bids.  Negotiation, preparation, transmittal and receiving of subcontract documents.  Preparation and transmittal of schedules of values for subcontractor billings.  Review of subcontractor schedule of values for payment.  Authorize retainage release after receipt of all lien waivers.  Perform estimates for all aspects of construction projects as they relate to sub- contractors work.  Interaction and coordination with all departments at the home office and with field supervisors to ensure that projects are properly supported and job site problems are resolved.  Provide review and input for Master Construction Contracts.  1995 - 1996 - shipping and receiving of material for construction projects.  1996 - 1997 - fabrication of breeding stalls, finisher penning, and farrowing crates.          Construction Management Administrator    April 1980   to   September 1993     Company Name   Ôºç   City  ,   State      Schedule the project in logical steps and budget time required to meet deadlines.  Confer with supervisory personnel, contractors, or engineers to discuss and resolve matters, such as work procedures, complaints, or construction problems.  Prepare contracts and negotiate revisions, changes and additions to contractual agreements with engineers, architects, consultants, suppliers and subcontractors.  Prepare and submit budget estimates, progress reports, or cost tracking reports to project engineers and construction manager.  Interpret and explain plans and contract terms to administrative staff.  Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems.  Take actions to deal with the results of delays, bad weather, or emergencies at construction site.  Inspect or review projects to monitor compliance with building and safety codes, or other regulations.  Study job specifications to determine appropriate construction methods.  Select, contract, and oversee workers who complete specific pieces of the project, such as painting or plumbing.  Process contractor pay requests.  Developed and administered a craft labor tracking system (CLTS) for outage craft labor.  Generate reports from CLTS for management presentation to the Board of Directors.  Paralegal for power plant construction litigation (1980 - 1984).          Education      Issuing Institution
Location
Qualification
Course of Study        University of Nebraska - Lincoln   Ôºç   City  ,   State              Bachelor's Degree
Bachelor of Arts                  Skills    administrative, billings, budget, Case Management, Coaching, construction manager, Contracts, Prepare contracts, CPR, First Aid, home office, inspection, Inspect, litigation, machinery, Managing, materials, Excel, Windows Operating Systems, Outlook, PowerPoint, Word, Negotiation, painting, Paralegal, personnel, plumbing, policies, coding, progress, quality, receiving, Record keeping, Safety, safety codes, shipping, Supervisor, supervisory   "
CONSTRUCTION,"         DIRECTOR OF SHIP CONSTRUCTION       Executive Profile    Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration.  Ambitious Leader¬†who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.  ¬†A Motivated Change Agent who Leads organizations through Lean Journeys while training, mentoring, and driving results by creating self-directed, autonomous Teams with Organizational Goals in mind.      Skill Highlights          Leadership  Project management  Business operations organization  Budgeting expertise  Employee relations  Self-motivated  Customer-oriented  Lean Implementations  Change Agent      Team Player  Labor Negotiations  Honest  Ethical  Ability to select talent  Multi-unit Operational Experience  P&L Responsibilities  Communications  Teacher            Core Accomplishments      Manufacturing Lead in Labor Negotiations resulting in a multi-million dollar benefit to the company across the term of the agreement, once ratified.  Changed Marinette Marine Module Construction from a static build process to a dynamic build process resulting in schedule attainment and a productivity improvement from 50% to 100%. ¬†The resulting cost improvement has netted savings of $5M per ship.  Lead, Designed, Constructed and Operated a new Module Facility resulting in achievement of baseline schedules and operations at budgeted cost. ¬†Achieved this despite many claims that the process design would never work and it would cost us more to operate in this fashion.  Helped grow a small, privately owned company from $8M in revenue to $20M in revenue in a very competitive market. ¬†Performed this through Lean engagement, Customer Involvement, Employee involvement and drive to achieve the goals we collectively set.  Worked all aspects of Thermasys Corporation until my final role of VP/GM. ¬†During this time, I implemented Lean methods that lead to significant improvements in cost, schedule, quality and safety.        Professional Experience      Director of Ship Construction   07/2015   to   Current     Company Name   City  ,   State       Accountable for Ship Completion prior to launch including Fabrication, Assembly, Paint, Outfitting, Testing, and System completion.  Responsibilities include Ship Construction from First Plate Cut to the Launch of the Ship, Management of Cost and Schedule performance and achievement of Strategic Corporate Goals.  Additional responsibilities include Relationship Building with the Union Membership and Collective Bargaining Unit and Negotiations with the Union regarding upcoming Contract renewal.  Span of control includes 4 ships in various stages of construction, oversight of over 850 Union employees and 61 Area Managers, General Foremen and Foremen.  Lean Methods:  Instrumental in the introduction and implementation of Lean methods.  Results to date include: Lean re-organization of the external areas of the shipyard including removing multiple locations of identical activities reducing travel 		time and creating a much more productive workforce by providing support and resources at Point of Use.  Implementation of Barcoding and improved inventory of materials and equipment for reductions of material loss and quick 	identification of material location for quick response to demand.          Director of Outfitting   07/2014   to   06/2015     Company Name   City  ,   State       Accountable for Ship Completion prior to launch including Outfitting, Testing, and System completion.  Responsibilities included Structural Completion and Module Erection; Insuring all Pipe, Electrical, Insulation, Equipment, and Propulsion Systems are complete and prepared for the next stage of final construction and System testing.  Span of control includes 4 ships in various stages of construction, oversight of over 600 Union employees and 42 Area Managers, General Foremen and Foremen.  Insuring that all Outfitting is done in its sequenced Stage of Construction.  In June 2014, our completion rate of modules prior to module erection was roughly 65%. ¬†It is now in the high 90 percentile and averages 97%.  My Team raised the bar for the level of completion at the time of launch. ¬†Prior ships launched at a level of mid - low 70 percentile, while LCS 9 launched at 84% complete and therefore re-gaining schedule for an on-time delivery.  This level of completion earned the Team significant accolades from the customer along with the company earning a multi-million dollar incentive bonus for achieving this goal  Introduced status boards at Work Centers to communicate performance to employees.  Additionally, we post safety alerts on status boards when accidents occur and speak to each of our crews to insure we are adhering to safe practices and alerting Leadership when they see a problem.          Director of Fabrication and Assembly   11/2012   to   06/2014     Company Name   City  ,   State       Accountable for the Construction of Modules for LCS vessels.  Responsible for the following; Structure, Pipe Fabrication, Outfitting of equipment and Electrical foundations, short and long term manning plans, and cost and schedule performance.  The Structural Trade (Steel and Aluminum) was performing at 50% productivity and losing schedule each day. ¬†Additionally, the team was disjointed and not working as a cohesive unit.  Throughout the transition from poor performance to exceptional performance, I accomplished the following:  1) Immediately cut manning in the Steel Module department from 167 down to 127, with immediate improvement in cost performance and no degradation in schedule. ¬†2) Continued to reduce manning through attrition and the elimination of contract employees to achieve on budget cost performance. ¬†3) Once stabilized, schedule performance began to improve until the group was back on baseline schedule and improvements began to happen daily. ¬†4) Built a solid Team that has continued to improve and is currently operating with 70 employees as opposed 167 and continues to gain schedule and make improvements.  Spearheaded the introduction and implementation of Lean methods.  Results to date include: Implemented 5S program with great success.Everything has a place; Everything in it's place.  Implemented Lean methods in the Pipe shop that resulted in an increased throughput from 250 spools per week 			up to just over 400 spools per week without additional manpower.  Introduced status boards at Work Centers to communicate performance to employee base.  Introduced daily tracking, progressing and daily status to each foreman in an effort to understand how we 			performed each day and what corrections must be made to insure we meet our weekly goals.  As this group stabilized, complaints from our internal customers diminished by 75%.  This was done through open communication of the down stream issues with internal customers and a ""Go and See"" technique so the foreman who performed the unacceptable work could understand how their error effected down stream operations.  Using this technique, coupled with a more clear understanding of quality procedures, quality performance improved greatly saving thousands of hours of unnecessary rework.  Highlighting safety as the most important thing we do as a Leadership Team and working with my direct reports, we managed to create a safer, cleaner and more organized environment, reducing accidents by 50 % in the first year.  This was accomplished through communication and implementation of 5S methods leading to eliminating potential safety hazards.          Director of Outfitting   06/2012   to   11/2012     Company Name   City  ,   State       Accountable for Ship Completion prior to launch including Outfitting, Testing, System completion.  Responsibilities included Structural Completion and Module Erection; Insuring all Pipe, Electrical, Insulation, Equipment, Propulsion Systems were complete and prepared for the next stage of final construction and System testing.  Key strategy in this role was the primary focus on Lean Implementations and Team Building.  During first 5 months at Marinette Marine, I introduced the organization to Lean Methods and began implementing new techniques; predominantly 5S activities.  Instrumental in the introduction and implementation of Lean methods.  Results to date include: Implemented a staging and organization of all Rigging tools and equipment to prevent losses and hours lost 			searching for the necessary tools.  To date, significant hours of time have been saved as a result of the elimination 			searching for tools and equipment for rigging major lifts, module moves and module erections.  Implemented a staging and organization of all safety equipment to prevent the loss and searching for safety 			stantions, line and lead trellis' and other safety related equipment.  Results lead to the reduction of accidents 			related to lack of safety chains, stations, and lead control.          Director of Module Construction   09/2009   to   06/2012     Company Name   City  ,   State       Accountable for the Construction of Modules for LCS and JHSV vessels.  Responsible for all Trades, including Structure, Pipe, Fitout and Electrical, short and long term manning plans, and cost and schedule performance.  After construction of new 370K sq. ft. facility (Phase I), I began to operate the facility and produce modules for the JHSV and LCS Programs for the U.S. Navy.  After commissioning of the facility, the employee base grew from 50 employees to just over 600.  Managed this transition by hiring predominantly low skilled employees and training them from B Class skill base to A Class Skill base.  Phase II (370K sq. ft.) was commissioned in mid-January of 2012.  After commissioning of Phase II, the employee base for that Phase grew from 24 to nearly 550 in 4 short months.  During this time period, cost and schedule performance was improving each week.  Instrumental in the introduction and implementation of Lean methods.  Results to date include: Implemented 5S program with great success.  Everything has a place; Everything in it's place.  Introduced shadow boards assigned to specific area and reduced tool loss by 50%, saving over $1M in lost, damaged or stolen tools.  Introduced status boards at Work Centers to communicate performance to employee base.  Vessel to vessel cost improvement of 30% for 2nd vessel and 15% for 3rd vessel to date.  External survey results have improved significantly vessel to vessel.  Current vessel progressing at a 90+ pass rate on first time surveys compared to roughly 75% on prior vessel.  With the new Module facility on line, we began scribing and cutting modules neat to avoid any interference when erecting module to module. ¬†This has allowed the erection of modules and the completion of the vessels to significantly increase.  Our safety performance is among the best in the Industry.  We have received several Industry awards for our safety performance.  This was done through a collective team effort.          Operations Manager   10/2006   to   09/2009     Company Name   City  ,   State       Accountable for the Construction of LCS and HSF vessels.  Responsible for all Trades, including Structure, Pipe, Fitout and Electrical, short and long term manning plans, and cost and schedule performance.  Was brought on board to help develop a Lean facility and implement Lean methods in a Shipyard environment.  Between Oct.2006 and Nov 2007 began coaching and teaching what it means to be Lean. ¬†This was a huge challenge. ¬†Most employees had not even heard the words, Lean Methods. ¬†Brought on board other knowledgeable employees to help make the transition.  During this time period, we focused on employee involvement in problem solution, continuous improvement in areas in which we were struggling, and training.  Through employee involvement, cross-functional Tiger Teams and true grit, we overcame many issues, which have resulted in great gains on follow on vessels.  Beginning in Nov 2007, I took over as the Project Lead for the new Module Facility.We began with 100 acres of Corps of Engineers Spoils from dredging and created a Lean Facility designed to construct and outfit modules.  Some of our milestone accomplishments were:  Helped to secure federal, state and local funding support for expansions   Worked with Governors' office, Mayors' office and other governmental authorities. ¬†Examples include: Mitigation of wetlands by working with Corps of Engineers. Working with FEMA to remove site from VE zone (designation given to coastal areas). Working with Alabama Department of Environmental Management.   Designed entire facility and had designed validated by external sources  Completed entire 370K sq.ft.facility on time and $1M under budget¬†          General Manager   04/2005   to   10/2006     Company Name   City  ,   State       Accountable for Forestry and Boat divisions.  Responsible for all aspects of the organization including long-term business strategies.  Total revenues of $20M per year.  Developed plan to implement methods designed to aid the company in dealing with significant revenue growth.  For example: Lean methods, Employee involvement in decision making, Supply Chain Management, Team approach, and a hierarchy of priorities, which include 1) Quality, 2) Delivery, 3) Continuous Improvement, all under the umbrella of safety.  Introduced organization to what it means to be ""Lean"".  Results to date include: 40% reduction in overtime. ¬†Instituted a Cost Savings program that recognized $1.7M in real savings. ¬†Improved on-time delivery. ¬†Reduced the amount of field installation issues. ¬†Improved productivity by 44% while headcount remained flat.  Implemented a Corrective Action Reporting system that results in ""True"" root cause analysis and ""Permanent"" Corrective actions.  Introduced organization to Microsoft Project and the benefits of planning and scheduling properly. ¬†Resulted in the ability to deal with delays and disruptions in advance to milestone dates and deadlines.  Began to involve the customer intimately in the planning and scheduling process. ¬†Previously, scheduling delays would not be communicated to the customer base causing significant costs on the customer end, which many times were reimbursed by PSI.  Implemented a Customer follow-up after the installation of a system in order to evaluate the customers' satisfaction and resolve any open issues.  Instrumental in achieving a Revolving line of credit and a Capital line of credit with a large banking institution.          Vice President/General Manager   01/2002   to   01/2005     Company Name   City  ,   State       Accountable for Aftermarket Business Unit of Thermasys Corporation.  Developed and implemented Business Unit Strategies.  Responsible for Aluminum business unit in Montgomery, Alabama and the Copper/Brass business unit in Detroit, Michigan.  Total Aftermarket revenues were $20M per year.  Developed and implemented a plan to move the organization in a Lean direction.  Coached and trained the organization on Lean methodology and the impact it has on an organization.  Implementing Lean Manufacturing and employee ownership of the process led to many improvements:	* Created self-directed work teams. ¬†Led key managers through Lean Manufacturing philosophies.  Improved on time delivery from 60% to 99%, while reducing lead-times from 6 weeks to 3 days.  Reduced external defects by 43%.  Reduced inventory by 50%.  Reduced workforce by 10%, while sales increased by 15% in a mature market.  Increased profitability by 10%.  Restored the brand name to the Aluminum products (Thermal Components).  Focused on growing business by being thebest choice in the industry. ¬†Competitive price, superior delivery and lead-times, and world-class quality and service.  Developed a strategy to move in the direction of Specialty products and focus less on replacement type business. ¬†Strategy changes led to many improvements: Launched 113 new products in 3 years / Added 28 new distributors. ¬†Negotiated a long-term agreement with a distributor for racing products.  Grew sales revenue in a mature market by creating new paths to market.          Operations Manager   01/1999   to   01/2002     Company Name   City  ,   State       Managed day-to-day operations for the Heat Exchanger Division of Thermasys in Montgomery.  Responsibilities included, achieving daily goals and customer commitments and improving operations through Lean methods.  Kaizen Approach to Lean Manufacturing:  Took a very aggressive approach to process improvement through Kaizen activities.  Results of Kaizen events were very favorable: Reduced scrap levels from 6% to 1.5%, resulting in 687K in annual savings.  Daily goals increased from 40% of daily targets to 90+% in the scope of eight months.  Reduced workforce from 189 to 125, while improving productivity and quality.  Increased fill rates from 70% to the high 90%, while reducing build quantities and inventory levels.				* Reduced overtime by 35%.  The Result of the Kaizen Approach on Quality:  Led the Kaizen efforts to improve quality in our products by building quality in the product and processes prior to production launch.  Improved existing product quality by implementing changes brought about by Kaizen efforts.  Implemented Customer Focused Teams in an effort to get operators involved with the customers, resulting in Partnership Status with John Deere.          Manufacturing Engineering Manager   01/1997   to   01/1999     Company Name   City  ,   State       Directed all process related issues and projects for the Heat Exchanger and Tubing Operations.  Managed all aspects of Continuous Improvement for the Plant.  Responsible for insuring processes are robust and maintained.  Project Management:  Managed numerous projects related to process improvements and cost savings activities.  Managed these projects within budget and on time.  Removal of Aqueous Washer:  Project required finding a viable option to off-line washing and manage on-line.  Achieved the goal by using a more process friendly oil that did not require washing.  Implementation of this new oil resulted in the removal of the washer, saving the company over $1M annually.  Elimination of Epoxy Repair:  Project required reducing leaks post-braze, therefore eliminating the need for the secondary step in the process.  Implemented changes that improved first pass leak rate, thereby eliminating the need for epoxy repair.  This project resulted in $500K in annual savings and an improved process flow.  Installation of New Process:  Managed a project that required designing the process, purchasing the equipment, installing the new line and launching it into production.  This product line was an entirely new market for the Heat Exchanger division, and one that has a significant impact on the future of Thermasys.  This process line was installed on time and under budget.  Team Dynamics:  Prior to my role as Manufacturing Engineering Manager, there was no central focus on Process Improvements.  Under my leadership, a dynamic team of Engineers was assembled to attack every improvement opportunity.          Product Engineering Assistant Manager   01/1989   to   01/1997     Company Name   City  ,   State       Led all Product Design activities.  Controlled all Product Designs to insure that these designs would be within current capabilities on the process side.  Expected to design all process fixtures, jigs, and equipment for the products we were designing.  Customer Focus:  Mission was to exceed the customers' expectations within capabilities.  Made sure that the extra steps were taken to insure our customers that Thermasys was their best choice.  Regularly visited with the Technical staff at the customer locations in an effort to insure viability of the design.  Aftermarket:  Designed, prototyped and launched into production a new Ford Aftermarket Radiator product line, which resulted in $2.5M in additional revenue to the organization.  Original Equipment Customers:  Account manager for all John Deere product launches.  My leadership skills enabled us to launch each of their new products on time and within budget.  During my tenure in the Engineering group, Thermasys was one of their best supply partners.  QS 9000 Efforts:  Developed and implemented a document control process incorporating new numbering schemes and controlled document binders in preparation for QS 9000 Certification, which was accomplished in 1996.  President's Award:  Received the Insilco (Holding company) President's Award recognizing my involvement in the design and engineering of a new tube that would result in the existing tubes being obsolete.  This tube profile has revolutionized the Tubing industry enabling end users to take cost out of their materials by reducing gauges.          Education      Bachelors of Science  :   Business Management   2001       Troy State University   City  ,   State       GPA:   GPA: 3.6    Business Management GPA: 3.6          Business   1986       Auburn University   City  ,   State       Business        Associates Degree  :   Drafting and Design Technology   1989       John Patterson State Technical College   City  ,   State       GPA:   GPA: 4.0    Drafting and Design Technology GPA: 4.0        Skills      Relationship building  Problem Solver  Conflict Resolution  Great Organizational Skills  Microsoft Office Professional  Energetic     "
CONSTRUCTION,"         SR. ESTIMATOR-BAS CONSTRUCTION SALES           Summary    9+ years of professional working experience in energy solution consulting and performance contracting, HVAC estimating & designing in buildings & industrial sector. Experience of 3 years in project development, presenting and managing the implementation of innovative energy business solutions. Working knowledge in designing & preparing energy solutions for large complex projects. Total projects worked for fiscal year 2014 exceeds $30 million. Excellent working relationships within the different business units. Working knowledge of Variable Frequency drives, PLC systems and other automations used in industry. Actively Involved in Networking Chapter in Boston area like National Association of Women In Construction, Mass Building Congress, American Society for Precision Engineering Obtain a challenging position that will allow me to utilize my educational attainment and professional experience in Energy Engineering, Project Engineering, Building Energy Systems, Energy Conservation, Renewable Energy and Energy Management of residential, commercial, healthcare, data center and industrial facilities.         Accomplishments      Awarded as most interactive person across all business units in India by Schneider  Honeywell's BRAVO Award for the successful commissioning of the Alarm Management Suite at IPCL, Baroda or the first time in India  Energy Management Professional Certified by Schneider University  Framed out the processes and templates for new energy business unit in Schneider India  Active Volunteer in CSR activities in Schneider for social cause  Initiated selling of the energy conservation solutions to clients showing savings and ROI  Individually worked out and framed a clear- cut procedure for Installation & Commissioning of MS SQL based Alarm Management Suite and defined the procedure for healthy communication of Alarm Management Suite with Honeywell Systems & various Third Party DCS / PLC's        Experience      Sr. Estimator-BAS Construction Sales    August 2015   to   Current     Company Name   Ôºç   City  ,   State     - 01810, USA ‚û¢ Key responsible person for designing & estimating of HVAC proposals on Studio 360 related to capital construction and renovation projects ($40M estimation volume YtD) by supporting Sales team and validating the proposals with operations teams ‚û¢ Generate an average of $2M estimate per month for Building-Construction business ‚û¢ Responsible for negotiating with sub-contractors and vendors to ensure accurate scope and cost projections. ‚û¢ Qualify engineering drawings & specifications. ‚û¢ Working with the operations team to validate proposed solutions and to develop Branch Estimate Library on Studio 360 ‚û¢ Produce accurate & through takeoffs, including pricing of work         Project Engineer     Company Name   Ôºç   City  ,   State    56&57, Hadapsar Industrial Estate, Pune- 411 013, India ‚û¢ Responsible for Project Planning, Collection of User requirements, System Design & Testing, Execution and System Maintenance. ‚û¢ Worked as Project engineering After Marketing Service Group for projects involving Dual redundant and single system of Honeywell's DCS & PLC based control system for various process industries. ‚û¢ Responsible for design, Development and Testing of DCS, PLC, and SCADA programs for the Honeywell Systems. ‚û¢ Responsible for Installation, Configuring and Maintenance of Real time Servers and Networking under Windows.        Sales Engineer     Company Name        , Phase II, Gurgaon -122002, Haryana, India ‚û¢ Worked on energy performance contracts and energy proposals worth more than 40 million dollars for various facilities including hospital, correctional facilities, office buildings, colleges, IT/ITES buildings, commercial buildings, retail sector and industrial facilities. ‚û¢ Prepared energy solutions for more than 50 projects and surveyed almost 40 projects for preliminary & detailed energy assessment for identifying energy conservation measures (ECMS). ‚û¢ Prepared and helped the implementation team in execution of Performance Contracting projects of values almost 5 million dollar. ‚û¢ Key responsible person for identifying, designing & implementation of Energy Conservation Measures across 20 identified Schneider Offices in India. ‚û¢ Supported BD/Sales and energy auditors for solution designing and development of standard energy conservation solutions for building & industrial sector. ‚û¢ Main responsibilities includes identify the energy conservation measures, development of the detailed scope of work for each measures, walkthrough with vendors and subcontractor to price each measures, preparation of the estimated costing and contract documents, preparation of the sequence of operation for the retrofit equipment, review of all the submittals documents, provide technical assistance during the construction phase, commission of the system and measurement and verification of each measures. Siemens Building Technologies Pvt. Ltd., 49, Eldams Road, Teynampet, Chennai- 600 018, India ‚û¢ Worked on designing of systems, preparation of technical bids, quotations, offers of complete systems comprising of Building Management System, Fire Protection and Electronic Security ‚û¢ Pre-sales and front end sales activities including customer relationship building, negotiations. ‚û¢ Grabbed IBMS orders of around $2 million. ‚û¢ Worked extensively on designing of Building Management systems for HVAC for different buildings like hotels, commercial buildings, IT/ITES etc.        Assistant Manager-Energy Solutions    July 2010   to   May 2013     Company Name   Ôºç   City  ,   State     Schneider Electric India Pvt. Ltd, 9th Floor, DLF Building No.10, Tower C,         Education      Bachelor of Instrumentation Engineering   :   Instrumentation Engineering  ,   2006-12-31    Maharishi Markendeshwar Engineering College          Bachelor of Instrumentation Engineering, -Degree Received: December 31, 2006 Maharishi Markendeshwar Engineering College, Mullana India. May 09,2002-July 21, 2006.        Affiliations    Actively Involved in Networking Chapter in Boston area like National Association of Women In Construction, Mass Building Congress, American Society for Precision Engineering      Certifications    Energy Management Professional Certified by Schneider University.       Skills    Sales, Proposals, Solutions, Commercial Buildings, Million, Sales And, Contracts, Ecms, Energy Conservation, Energy Solutions, Industrial Facilities, Retail, Retail Marketing, Retrofit, Technical Assistance, Instrumentation, Long-term Disability, Ltd, Engineer, Hvac, Collection, Maintenance, Marketing, Networking, Project Engineer, Project Planning, Real Time, Scada, Testing, Estimating, Estimation, Estimator, Operations, Pricing, Sales Team, Takeoffs, Fire Protection, Front End, Quotations, Relationship Building, Sales Activities, Sales Engineer, Security, Siemens, Award, Clients, Csr, Energy Management, Project Development, Roi, Selling Of, Sql   "
CONSTRUCTION,"         CONSTRUCTION SAFETY MANAGER         Summary    With 17 years' experience in the field, I have accumulated an extensive working experience, education and team
building abilities in safety. I will aid in the most effective implementation of procedures to my fullest ability.      Experience      Construction Safety Manager  ,   07/2015   to   02/2017    Company Name   Ôºç   City  ,   State      As the Safety Manager I was responsible for all safety matters in the Northern California area.  Trained my workers in fall protection, excavations, confine space and all energy LOTO.  Would also inspect all certifications on crane operator.  Would read all MOP, JHA for all major task.  Performed daily walk through at all work areas.  Would look to identify unsafe conditions or acts and assist in correcting them.  Assisted Project Managers and Superintendents with accidents and near miss investigation for root cause
       analysis.  Work in conjunction with Project Managers and sub- contractor management to maintain compliance to
       Federal, State and Local regulations.          Construction Safety Manager  ,   04/1998   to   11/2014    Company Name   Ôºç   City  ,   State      As Safety Manager I am responsible for all documentation and credentials in order to work on our job
       sites.  Assist job site Superintendent with pre-construction safety.  Safety orientation and training for new hires.  Performed daily walk through several times a day.   I would assist in correcting all environmental issues.  Have safety tailgate meetings every morning at each job site.  Go over all JSA & MOP for that day and it was written.  Would make sure every worker was on and read the JSA.  Performed accident reports and investigations.  Would write a root cause analysis.  Review Contractor safety submittals and resolve deficiencies.  Responsible for Storm Water Pollution Prevention.  Administer Hazard Communication Program.  Maintained all OSHA & ANSI safety standards for all.  Make sure everyone are in compliance with all Federal, State, Local and SLAC regulations.          Accomplishments      Worked on a variety of projects like the LCLS tunnel and LCLS Building #901 (Linac Coherent Light Source).  Managed the safety for the installation of all electrical feeders in the 26 acre site of Linac Coherent light Source.  Was able to save time, increase productivity and save funds.  Employee of the year in 2005        Summary of Qualifications          HAZARDOUS WASTE CERT.¬†(2015)¬†  OSHA 500/510 ¬†AUTH. to ¬† ¬† ¬†TRAIN  ENVIRONMENTAL & SPILL RESPONSE  INVESTIGATION AND ACCIDENT¬†REPORTS¬†OSHA 7505  CPR / FIRST AID        EXCAVATION, TRENCHING and SOIL Mech.¬†(OSHA 3515)  ¬†LOTO Electrical & Mechanical¬†OSHA 7115           SAFETY INSPECTION TECHNIQUES  FALL PROTECTION  AED TRAINER            Education      Associate of Science  :  Construction Management  ,  2004    San Jose State          Management aspects of installations of new commercial and Industrial building. * ¬†Looked at codes from a builders point.            OSHA SAFETY CLASSES  ,  2007    SAN DIEGO STATE Ext.   Ôºç   City  ,   State  ,   USA     OSHA Construction Safety 500 Certification * HAZARDOUS MATERIALS WASTE OSHA (2015) * ENVIRONMENTAL & SPILL RESPONSE ESSENTIALS * COMPLETING THE INVESTIGATION AND MISHAP REPORT OSHA (7505) * EXCAVATION & SOIL MECHANICS (OSHA 3515)         Languages    Excellent communication skills being Bilingual English and Spanish.      Skills

‚Ä¢
Building
inspector ICC/IBC and ICC/IRC

‚Ä¢
NAVFAC
Army Corps Engineering Contractor Quality Management¬†CQM)¬†

‚Ä¢
Electrical
Safety High Voltage & Low Voltage¬†

‚Ä¢¬†Overhead
Cranes & Jib Hoist Inspection

‚Ä¢
NFPA
70E Electrical Safety¬†

‚Ä¢¬†Grounding
and Bonding Electrical Systems    "
CONSTRUCTION,"           CONSTRUCTION MANAGEMENT- ASSISTANT         Professional Summary     Experienced professional with 10+ years experience in Project Management with a background in Real Estate, Residential, Commercial, Civil, Contract Management, project Coordination, Procurement, Business development and other facets of the Construction industry. Demonstrated verifiable success leading multi-million dollar organizations through start-up, revitalization, and accelerated growth. Solutions-driven, decisive and results-oriented with outstanding negotiation and crisis management skills. Seeking an opportunity to leverage leadership, management, and business development skills to become a top-level construction manager.       Skills          Project Management  Budget & Finances  Personnel Acquisition & Training  Team Management  Customer Relations  Site Management      New Business Development  Value Engineering  Procurement  Oral and written communication  Business writing            Work History      Construction Management- Assistant  ,     01/2017   to   Current     Company Name   ‚Äì   City  ,   State      Assisted in supervision of all on-site construction which included scheduling of sub-contractors, ordering materials, obtaining permits, resolving problems at job site, and inspecting construction work to ensure compliance with plans and specifications  Assisted with Performed tests on aggregate production, asphalt mix, and ready-mix concrete  Assisted with inspections on newly built lift stations and city pavement work  Analyzed and orchestrated Bids on new city civil projects worth $20,000,000  Actively sought out potential upcoming bids for submission  Attended pre-bid meetings  On-boarded subcontractors  Led weekly production and operations sub- contractor meetings, facilitating stronger communication and helping to resolve critical issues  Assisted vice president of production in review, approval and archiving of all closeout documents  Obtained building and specialty permits from local jurisdictional agencies  Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion. Decreased budget by 23%         Construction Project Coordinator   ,     05/2014   to   01/2017     Company Name   ‚Äì   City  ,   State      Performed detailed cost estimation and budgeting using on-screen takeoff software  Decreased procurement and vendor expenses by 30%  Assisted with resource allocation: Subcontractors, machine and material to various projects  Worked on submittals, Request for Information (RFIs), purchase orders and increased effectiveness of bidding processes by reviewing contractor scopes and material takeoffs averaging $30,000,000  Assisted project managers and design team with submittals, specifications, packages, and document control; On commercial and civil projects averaging $13,000,000   Formulated complete project plans and coordinated engineering, design and shop drawing efforts with Autocad and Bluebeam software   Coordinated presentations for customers and project members detailing project scope, progress, and results, keeping all entities well-informed of milestones and goals of project   Organized and tracked tasks between disciplines and produce project reports   Used QuickBooks to produce monthly invoices, reports, and other deliverables         New Construction Business Developer   ,     06/2007   to   08/2014     Company Name   ‚Äì   City  ,   State      Planned marketing initiatives and leveraged referral networks to promote business development  Planned over 50 quarterly networking events to strengthen brand initiatives and maximize outreach. Able to obtain 300 people in attendance  Rewrote and updated scripts and selling procedures to decrease downtime and increase sales by 70%  Assisted with proposal writing with project ranging from $250,000-$10,000,000  Responsible for cultivating relationships with developers,investors, REIT accounts         Education      Bachelor of Arts  :   Business Administration And Management      College of Southern Nevada   -   City             Certificate  :   Construction Management  ,   2019     Turner Construction Management Program   -   City             Certificate  :   LEED Certification  ,   2019     Kirksey Acrchitecture   -   City             Certificate  :   Real Estate  ,   2018     Champions   -   City               Project Management Coursework    ,   Expected in   2020     Houston Community College   -   City  ,   State             Osha 30   ,   2019     Associate General Contractors    -   City               Construction Management Technology   ,   Expected in   2020     Houston Community College   -   City  ,   State           Affiliations      Women's Chamber of Commerce of Houston  ABC (Associated Builders & Contractors)  AGC (Associated General Contractors of America)        Software Skills     Buildium, Appfolio, Yardi, Realpage, Quickbooks, Microsoft Office, ADP, Workforce, Salesforce, Powerpoint, Excel, Scheduling , Autocad       Skills      Project Management  Budget & Finances  Personnel Acquisition & Training  Team Management  Customer Relations  Site Management    New Business Development  Value Engineering  Procurement  Oral and written communication  Business writing        Work History      Construction Management- Assistant  ,   01/2017   to   Current     Company Name   ‚Äì   City  ,   State      Assisted in supervision of all on-site construction which included scheduling of sub-contractors, ordering materials, obtaining permits, resolving problems at job site, and inspecting construction work to ensure compliance with plans and specifications  Assisted with Performed tests on aggregate production, asphalt mix, and ready-mix concrete  Assisted with inspections on newly built lift stations and city pavement work  Analyzed and orchestrated Bids on new city civil projects worth $20,000,000  Actively sought out potential upcoming bids for submission  Attended pre-bid meetings  On-boarded subcontractors  Led weekly production and operations sub- contractor meetings, facilitating stronger communication and helping to resolve critical issues  Assisted vice president of production in review, approval and archiving of all closeout documents  Obtained building and specialty permits from local jurisdictional agencies  Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion. Decreased budget by 23%         Construction Project Coordinator   ,   05/2014   to   01/2017     Company Name   ‚Äì   City  ,   State      Performed detailed cost estimation and budgeting using on-screen takeoff software  Decreased procurement and vendor expenses by 30%  Assisted with resource allocation: Subcontractors, machine and material to various projects  Worked on submittals, Request for Information (RFIs), purchase orders and increased effectiveness of bidding processes by reviewing contractor scopes and material takeoffs averaging $30,000,000  Assisted project managers and design team with submittals, specifications, packages, and document control; On commercial and civil projects averaging $13,000,000   Formulated complete project plans and coordinated engineering, design and shop drawing efforts with Autocad and Bluebeam software   Coordinated presentations for customers and project members detailing project scope, progress, and results, keeping all entities well-informed of milestones and goals of project   Organized and tracked tasks between disciplines and produce project reports   Used QuickBooks to produce monthly invoices, reports, and other deliverables         New Construction Business Developer   ,   06/2007   to   08/2014     Company Name   ‚Äì   City  ,   State      Planned marketing initiatives and leveraged referral networks to promote business development  Planned over 50 quarterly networking events to strengthen brand initiatives and maximize outreach. Able to obtain 300 people in attendance  Rewrote and updated scripts and selling procedures to decrease downtime and increase sales by 70%  Assisted with proposal writing with project ranging from $250,000-$10,000,000  Responsible for cultivating relationships with developers, investors, REIT accounts      "
CONSTRUCTION,"         CONSTRUCTION SERVICES PROJECT MANAGER       Summary      Dedicated ¬†Property/ Facilities Specialist ¬†with more than¬† 10  years overseeing a diversified portfolio of commercial properties totaling over 1  million  square feet and residential properties with a combined total of over 1,000 units. Successful and  experienced manager poficient¬†in budgeting, planning, bidding, purchasing, staffing, supervision and improvement¬†implementation of commercial and residential projects. Adept in customer relations, marketing, sales, leasing¬†and¬†collections¬†versed in all aspects of operating, maintaining, leasing, marketing, staffing, financial reviews and budgeting is seeking a permanent position as a Facilities Specialist/ Property Manager .                Highlights           Multi-family property management    Commercial property management     Mortgages and loans  Sales and marketing  Skilled multi-tasker  Microsoft Office  Knowledge of leasing and market conditions  New construction, renovation, remodeling and remediation  Flexible schedule      Proficient at portfolio due diligence            Accomplishments    Decreased operating costs by  [Number] % by implementing new cost control procedures. Implemented new rent collection procedures, increasing rental income for  [Year] . Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives. Managed a portfolio consisting of approximately  [Number]  sites comprising approximately  [Number]  square feet. Trained and mentored  [Number]  new employees each year.      Experience     01/1994   to   01/2008     Construction Services Project Manager    Company Name   Ôºç   City  ,   State      Provided construction management services, including crisis management, project analysis, build-outs and marketing of nonperforming development projects for financial institutions.  Responsible for analysis of project design to identify alternatives, reduce costs and recommend changes for greater savings.  Negotiate with bidders, supervise contracting and hiring.  Supervision of professionals including legal, real estate, engineering, architectural and trades to insure top performance.  Successfully completed development, construction and sales over 2000 residential units and over 1M sq. ft. of commercial and industrial property for principals and institutional owners.         01/1988   to   01/1992     President and Manager    Company Name   Ôºç   City  ,   State      ¬†Managed a 250 unit townhouse development prior to and after foreclosure and sale of the project.  Successfull and profitable completion the remaining units and site improvements while positively interacting with residents and local officials.   Managed  [Number]  commercial properties totaling over  [Number]  square feet.      Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.  Oversaw budgeting process for  [Number]  assigned properties.             01/1981   to   01/1983     President and Manager    Company Name   Ôºç   City  ,   State      Managed a 200 unit townhouse development after a bankruptcy and sale of the project.  Successfully completed the remaining units and site improvements while positively interacting with residents and local officials.         01/1971   to   01/1980     Facilities Manager    Company Name   Ôºç   City  ,   State      Conducted the planning, budgeting, purchasing, and implementation of all facilities operations and tenant improvements for multiple shopping, office and industrial buildings.  Responsible for purchasing all maintenance supplies, supervising property and system maintenance, landscaping, snow removal.  HVAC, sprinkler, electrical, parking lot and roofing inspections, repair and routine maintenance.  Supervised and scheduled all maintenance functions to support daily operations.  Responsible for contracting of all capital and tenant improvement projects; supervision of onsite personnel and contractors, supervision of repairs, remodeling, custodial crew, grounds crew, and supporting services.  Responsible for supervising  approximately 55 employees in 12 buildings on 395 acres of land; and all maintenance and service equipment such as lot sweepers, floors scrubbers, compressors, HVAC equipment, generators and electric tools.   Achieved the highest possible net operating income by implementing cost controland revenue improvement programs.            Education          Bachelor of Science      DELAWARE VALLEY COLLEGE   Ôºç   City  ,   State      AIG Property Seminar ICLE & Goldshore & Wolf Seminar ""Funding & Developing Properties"" Kronish Lieb Weiner & Hellman, LLP Seminar ""Insurance Coverage for Business With Environmental Concerns"" Seminar sponsored by the NJ Dept of Economic Development, ""Brownfields to Greenfields"" Asset Management and Disposition Seminars sponsored by the FDIC/RESOLUTION TRUST CORPORATION, Valley Forge, PA including: Asset Management and Disposition Guidelines, Appraisal Standards, Environmental Review Procedures, Commercial Financing, Commercial Credit Underwriting, Due Diligence Review Procedures, Loan Valuation Analysis and Property Management.             Professional Appraisal, Finance and Real Estate Courses, MONTGOMERYCOUNTY COMMUNITYCOLLEGE.
Pennsylvania Real Estate License              Skills    Asset Management, budgeting, Computer literate¬† in MS Office, Word¬†Excel PowerPoint, crisis management, Due Diligence, Finance, New construction, remodeling renovation and remediation, staffing, personnelmanagement, insurance claims, legal, marketing, project design, project analysis, purchasing, Real Estate Valuation   "
CONSTRUCTION,"        CS         GENERAL CONSTRUCTION WORKER       Summary     Is hardworking with years of experience from industry to worksite. Resourceful experience in handling materials, operating machinery and supporting overall team and project needs. In-depth knowledge of compliance mandates governing site and worker safety. Singularly focused on helping crews complete skilled work under deadlines. Efficient in manufacturing and construction along with dedication to getting the job done right. I am punctual in bringing a diligent and energetic approach with years of experience working within teams to complete various projects on-time and under budget. Comfortable lifting heavy machinery and safely operating job-related equipment and tools as well as good communication skills makes me a well rounded candidate for any job.       Skills          Hand tool operations  Standard operating procedures understanding  Basic welding skills  Safety behaviors expertise  Forklift driving  Equipment maintenance  Materials handling  Leadership      Conflict resolution  Problem resolution  Collaboration  Decision-making  Work ethic  Organizational skills  Maintenance & Repair  Troubleshooting            Experience      Company Name    |    City  ,   State      General Construction Worker    12/2020   -    Current        Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.  Reduced wasteful spending by accurately cutting baseboard and trim materials according to specifications.  Measured and marked openings and distances to prepare sites for trim and stair installation.  Collaborated with multiple teams to complete large-scale housing projects, promoting team-oriented atmosphere.  Maintained clean, safe working environment by removing waste from job site prior to shift completion.  Install doors, trim, baseboards, and custom stairs to contractors specifications.         Company Name    |    City  ,   State      Quality Inspector    10/2017   -   11/2020       Inspected titanium, stainless steel and carbon steel products and work processes to determine compliance.  Handled, measured and mixed chemicals following prescribed methods and testing requirements.  Reviewed maintenance documents and MSDS records for completion and accuracy prior to archiving and completion.  Tracked findings and updated computer tracking system with documented assessments.  Marked finished products with grades and accepted or rejected designations.  Completed evaluations by properly using various gauges, tools and equipment.  Recommended corrective actions to minimize rate of product defects.  Inspected, tested and measured materials, products and installations against specifications.  Conducted routine visual inspections of prior work to uncover issues with compliance and tolerances.  Documented, filed and maintained proper inspection records and quality assurance documents.  Interpreted and classified production and quality data for multiple products.  Measured product dimensions to assess compliance with specifications.  Notified supervisors about production problems and helped identify and correct concerns.  Conducted material inspections of incoming material.  Assessed finished items for defects and ordered reworks to eliminate irregularities.  Observed employee fieldwork and usage of materials for quality and consistency.  Trained new employees to perform and document quality inspections and audits.  Resolved quality issues during final inspection and escalated major problems to a quality manager.  Inspected quality of finished products, making minor repairs to meet project expectations.  Performed quality control duties and responsibilities, including inspecting and maintaining traceability.  Completed all timesheets, traceability forms and final documentations on time.  Forklift and crane certified.  Maintained shipping and receiving.  Cut all materials to exact requirements made by customers specifications.  Cold and hot stretched materials set by customers specifications.  Helped different teams in different areas when needed.  Trained to comply to OSHA standards and regulations.         Company Name    |    City  ,   State      Fueler/Cashier/Snow Removal    09/2016   -   04/2017       Removed and properly disposed of snow for public safety.  Assisted with purchases, locating items and signing up for rewards programs.  Resolved issues with cash registers, card scanners and printers.  Worked closely with front-end staff to assist customers and maintain satisfaction levels.  Increased sales by suggesting specific purchases to customers.  Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.  Processed transactions per day with exceptional accuracy.  Promoted specific item options to drive sales and achieve add-on purchases.  Trained new team members in cash register operation, stock procedures and customer service.  Monitored sales events, added new merchandise and rang up purchases.  Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.  Assisted management with completing end-of-day counts and securing funds to prevent loss or theft.  Processed all sales transactions accurately and promptly to prevent long customer wait times.  Helped customers find specific products, answered questions and offered product advice.  Inspected items for damage and obtained replacements for customers.  Properly verified customer identification for alcohol or tobacco purchases.  Assisted customers with account updates, new service additions and promotional offers.  Wiped down counters and conveyor belt to remove debris and maintain cleanliness.  Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.  Learned roles of other departments to provide coverage and keep store operational.  Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.  Operated cash register, collected payments and provided accurate change.  Wrapped items and bagged purchases properly to prevent merchandise breakage.  Received payments for all merchandise and issued receipts.  Welcomed customers, offering assistance to help find necessary store items.  Refueled semi trucks, removed snow and debris, and washed windows for safety.         Company Name    |    City  ,   State      General Construction Worker    06/2015   -   09/2016       Assisted distribution of tools, materials and equipment to skilled workers.  Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.  Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.  Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.  Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.  Signaled equipment operators to help align machinery movements and smoothly transfer materials.  Operating and maintaining excavators, loaders, skid steers, bulldozers, and backhoes.  Organized and maintained tools and equipment to enhance work efficiency.  Assisted project planning by measuring distances and marking locations using tape measures and other measuring tools.  Met company and OSHA safety guidelines for work site operations to minimize worker risk.  Used picks and shovels to dig, spread and level dirt and gravel.  Maintained clean, safe working environment by removing waste from job site prior to shift completion.         Education and Training      Sandy Creek High School   |   City  ,   State      High School Diploma      06/2016    2015-2016        Gulf Breeze High School   |   City  ,   State      2013-2015        Citi   |   City        Level 1 Heavy Equipment Repair And Operation Diploma   in   Heavy Equipment And Operations    06/2016          Certifications      Forklift certified.  Overhead crane certified.  Truck loading and unloading certified.  OSHA 10 hour course certified.     "
CONSTRUCTION,"         CONSTRUCTION SITE MANAGER       Summary     supervising and overseeing the direction of the project (or a package), ensuring that the client's specifications and requirements are met, reviewing progress and liaising with quantity surveyors to monitor costs
liaising with the client, other construction professionals and, sometimes, members of the public
coordinating and supervising construction workers
selecting tools and materials
making safety inspections and ensuring construction and site safety
checking and preparing site reports, designs and drawings
maintaining quality control procedures
finding ways to prevent problems and to solve any that crop up
assessing and minimising risk
writing reports and keeping on top of paperwork
helping to negotiating contracts and securing permits and licences
As construction managers work on site wherever that site is, be prepared to relocate or face a longer commute as and when required.       Skills          Good communication skills  Problem solving skills  Decision-making ability  Commercial awareness  Ability to motivate other  Teamworking skills  Good knowledge of building methods and regulations  Customer service  Account management  Business-to-business background  Capital planning  Staff training  Contract negotiation      Networking ability  Lead development  Product expertise  Crisis communications  Marketing  Blueprint reading  Regulation and compliance  Excellent driving record  Detail-oriented  Good mechanical aptitude  Production line/assembly line forklift experience  Good verbal/written communication skills  Establishing goals and setting priorities            Experience     03/2006   to   12/2012     Construction site manager    Company Name   Ôºç   City  ,   State      Conferred with sales and marketing teams to ensure consistency in messaging and communication with business partners and customers, and to relay insight from data collected to shape successful marketing campaigns.  Conducted strengths, weakness, opportunities and threats (SWOT) analyses to develop strategic plans for corporate level and business units.  Worked with current clients to assess needs and develop improvement plans.  Stayed current on company products and services to provide top-notch expertise to customers.  Set up potential client contacts, cultivated relationships and followed through all service needs.  Put together contracts and completed sales with new and existing clients.         02/2003   to   06/2006     Construction Superintendent    Company Name   Ôºç   City  ,   State      Maintained a written daily log of activities on the job site.  Reviewed project drawings to perform ¬†materials purchasing¬†  Reviewed project drawings to perform ¬†materials  ¬†Evaluated plans architectural plans and consulted with ¬†Subcontractors ¬†to gain a deep understanding of project &       Provided equipment installations for a developing residential community of 40 units, working successfully according to project plans and quality standards.  Reviewed engineering documentation to determine order of construction operations.  Assisted skilled workers with construction projects in all phases of rough and finish carpentry.  Conducted site pre-inspections and coordinated post-construction audits.       Managed work with little supervision.  Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.  Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was ¬†properly installed and working correctly.         07/2011   to   10/2017      Site Supervisor/Foreman    Company Name   Ôºç   City  ,   State      Kept track of all inventory, including supplies and materials to help ensure against loss.  Gathered project material submittals and maintained records of approvals.  Monitored project expenses and developed pre-construction estimates.  Maintained a written daily log of activities on the job site.  Reviewed project drawings to perform installation activities according to specifications.  Evaluated plans architectural plans and consulted with clients to gain a deep understanding of project plan and objectives.             Education and Training     1997     Associate of Arts  :   Criminal Justice    Tallahassee Community College   Ôºç   City  ,   State             2020     Associate of Science  :   Graphic Design    Academy of Art University   Ôºç   City  ,   State                   Activities and Honors     Class       Experience      Worked closely with construction teams at a variety of work sites.  Responsible for daily reporting on production equipment, including parts produced, downtime minutes, and any quality concerns.  Blueprint Reading
Read blueprints, work orders, and production schedules to accurately determine job instructions and specifications.   Problem Diagnosis
Used operational knowledge of systems, parts and components to solve problems that arose during construction¬†   Inspection
Inspected electrical systems, equipment, and fixtures to identify safety hazards for replacement or repair.¬†  Project Planning
Provided project controls, cost estimation, and other business support services to technical line management.   Safety Audit
Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations.  Documentation
Reported and documented unsafe conditions, equipment and/or injury.        Military Experience     12/1990   to   12/1994     Visual Communications    Company Name   Ôºç     State           12/1994   to   12/1996     Safty trainning Petty Officer    Company Name   Ôºç   City               "
CONSTRUCTION,"         CONSTRUCTION SAFETY OFFICER       Summary    Resourceful and extroverted safety professional with five plus years of hands on experience in safety coordination. Expert in occupational safety and emergency management. Well versed in handling employee compensation claims and supervising risk analysis. QUALIFICATIONS AND EXPERTISE Proficient in facility monitoring and implementation of OSHA employee safety guidelines Demonstrated ability to manage care operations, insurance underwriting and claim forwarding Expertise in filing, handling and processing employee claims Thorough knowledge of industrial hygiene standards Well familiar with OSHA regulatory authorities Adept at designing and implementing viable precautionary programs based on risk analysis Committed to establishment, implementation and promotion state approved occupational policies and guidelines           Experience      Construction Safety Officer     Sep 2010   to   Jul 2014      Company Name   Ôºç   City  ,   State     Responsible for doing regular work site inspections and bringing any safety issues up to field management.  Responsible for filing regular local state and federal safety reports for each project.  Responsible for creating a monthly safety briefing for project managers and executives working out of the main office.         Safety Coordinator     Nov 2008   to   Current      Company Name   Ôºç   City  ,   State     Conduct risk analysis and issue safe work method statements regularly Monitor and supervise standard operation procedures at the premises Conduct monthly employee safety audits, issue audit reports and make necessary changes in the standard procedures Carry out safety inspections and incident investigations Conceived and implemented a unique weekly risk analysis mechanism that reduced accident rate by 10% Trained 25 employees regarding implementation of OSHA regulatory authority guidelines Led the company in achieving monthly OH&S targets consistently via ensuring implementation of best employee safety practices.         Safety Intern     Jul 2008        Company Name   Ôºç   City  ,   State     Provided safety guidance for operations and personnel at the resort.  Forwarded and processed employee claims.  Anticipated safety hazards via extensive surveying and took precautionary measures accordingly.  Supervised safety management at the environmental laboratory department.         Construction Safety Officer     Aug 2005   to   Sep 2010      Company Name   Ôºç   City  ,   State     Responsible for weekly work site safety audits that were distributed to field and office management.  Worked closely with field management to maintain all local state and federal safety standards.  Responsible for developing safety policies for each project and updating policies for ongoing projects.         Construction Safety Officer     Jun 1998   to   Aug 2005      Company Name   Ôºç   City  ,   State     Responsible for weekly safety reports that were presented field and office management.  Responsible for quarterly safety audits for the local state and federal safety agencies.  Responsible for developing and updating all safety policies on all work sites.         Education      Associate degree  ,   Risk Management   2008     Barrington College   Ôºç     State     Risk Management       Associate's Degree  ,   Construction Administration   1998     Ullman Community College   Ôºç   City  ,   State     Construction Administration       Certifications    Construction Safety
* Employee Claim Processing
* Certified Fire Fighter and CPR Trained
* Forklift CertifiedTWIC OSHA 500 Authorized Construction Trainer OSHA Authorized Disaster Site TrainerHAZMAT Certified National Safety Council CP NSC First Aid Instructor Certification ITT ‚Äì Baton Rouge, LA ‚Äì Completed courses inBasic PipefittingBasic OperationsInstrumentation  Various Other Training Programs, includingOccupational Safety/Health Standards in Construction Industry Louisiana Building & Construction Trades Council Safety Council CourseFirefighting      Skills    audit reports, CPR, filing, Forklift, office, office management, personnel, policies, Risk Analysis, Safety, unique   "
CONSTRUCTION,"           CONSTRUCTION PROJECT MANAGER         Professional Summary     I am a sports person by heart and a Civil engineer by profession. I am currently pursuing Master's in Civil Engineering at Auburn University. I am a seasoned construction professional with exceptional leadership and project management skills. Competent in team, budget and schedule oversight. Able to develop scopes, check field activities and update clients making me the perfect candidate for project management. I hold sports close to my heart and make sure to practice it in my daily life. I have been a national level tennis champion during my college days and am also a Registered tennis coach. I aspire to run a successful construction management firm in future.       Skills          Project scheduling  Estimating  Budget planning      Value engineering  Contract coordination  OSHA safety requirements            Work History      Construction Project Manager  ,     01/2016   to   04/2017     Company Name   ‚Äì   City  ,   State      Managed submittals and processing of Requests for Information between general contractor, owner and owner's consultants  Mitigated risk, coordinating plans and specifications to ensure compliance with permitting and regulatory agencies  Analyzed trade and material proposals and negotiated contracts  Monitored construction operations for $2 Million dollar plus Housing Project  Monitored, coached and supervised team of 25 employees in 2017  Maintained zero site accidents and lost work days for 1.5 years         Site Supervisor  ,     01/2015   to   12/2015     Company Name   ‚Äì   City  ,   State      Maintained Pile Driving heavy equipment, tools and machinery in good working order by efficiently completing Pile Driving Operations  Initiated onsite safety program and properly trained all team members, decreasing injuries by 95%  Sourced suppliers and purchased necessary materials for work  Analyzed project blueprints and specifications to identify exact number of worker's needed to complete job  Delegated assignments based on site plans, project needs and knowledge of individual team members         Education      Master of Science  :   Civil Engineering  ,   11/2019     Auburn University   -   City  ,   State       Coursework in Construction Law, Project Management and Cost Estimation   Member of University Tennis Club         Bachelor of Science  :   Civil Engineering  ,   05/2017     L.J. Institute of Technology   -   City         Elected Captain of Tennis Team   Member of College Quiz Club   Thesis: Energy Generation in Floating City         Hobbies      National level Lawn Tennis Champion  Registered Adult development tennis coach with Professional Tennis Registry  Avid Reader        Additional Information     Authorized to work for any employer in U.S.A.       PROJECT WORK      Event Center design for SIFAT,Alabama    Rock and Dirt clearing plan, Long term erosion control plan, Landscape plan, 3D Model along with site layout and detail estimate    Auburn University Facilities management    Designed web based platform integration for Project initiation form(PIF), Helped design material to share with AU Colleges and other stake holders    Atchafalaya Basin flood protection Project,Louisiana    Carried out risk assessment from contractor perspective,Haul routes and access routes design, Sequence of construction activity    Presented model for variation in prices for Rip Rap across Alabama for Alabama department of transportation    Analysed historical bid data for all projects awarded between 2006 to 2016,3500 Projects, After exploratory data analysis presented algorithm to directly link Rip-rap price with gasoline index in state    Studied pavement condition for city of Los Gatos, California    Analysed present condition using Streetsaver software , Presented action plan for city as well as fund utilization formula    Weagle construction    Presented 100 day plan for restoration of safety culture in company        Technical Proficiency     Auto-CAD, REVIT Architecture, Navisworks, RS Means, Streetsaver, Bluebeam, WinTR55, Kenslabs,BIM 360, MS Project, MS Office       Skills      Project scheduling  Estimating  Budget planning    Value engineering  Contract coordination  OSHA safety requirements        Work History      Construction Project Manager  ,   01/2016   to   04/2017     Company Name   ‚Äì   City  ,   State      Managed submittals and processing of Requests for Information between general contractor, owner and owner's consultants  Mitigated risk, coordinating plans and specifications to ensure compliance with permitting and regulatory agencies  Analyzed trade and material proposals and negotiated contracts  Monitored construction operations for $2 Million dollar plus Housing Project  Monitored, coached and supervised team of 25 employees in 2017  Maintained zero site accidents and lost work days for 1.5 years         Site Supervisor  ,   01/2015   to   12/2015     Company Name   ‚Äì   City  ,   State      Maintained Pile Driving heavy equipment, tools and machinery in good working order by efficiently completing Pile Driving Operations  Initiated onsite safety program and properly trained all team members, decreasing injuries by 95%  Sourced suppliers and purchased necessary materials for work  Analyzed project blueprints and specifications to identify exact number of worker's needed to complete job  Delegated assignments based on site plans, project needs and knowledge of individual team members      "
CONSTRUCTION,"         CONSTRUCTION PROJECT REGIONAL MANAGER         Summary     Financial Planning /Analysis / Management Budgeting (Capital & Operations) P & L Administration Accounting Reporting / Disbursements Equity & Debt Financing New Business / Market Development Business Service Contract Negotiation Vendor / Sub Contractor Partnerships Customer Government Relations Human Resources Management Office information Technology Capital Equipment Acquisition Purchasing / Materials Management DadeStar Group,  Ft. Washington Maryland Currently serving as Vice President of Construction,   directly responsible for providing leadership and direction for all aspects of construction throughout the company, including land development, vertical construction, renovation construction, ancillary facilities, and design development. Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team.  Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team.Results-oriented Construction Manager who works efficiently and effectively to complete projects on time and within budget.Construction Manager successful at finding cost-effective solutions to the various challenges that arise during residential and commercial construction.Capable Construction Manager trained in compensating for unforeseen deadline obstacles, including staff drop-off and weather. Expert in [Skill set].Diligent Construction Manager who consistently monitors sites to ensure proper compliance with building and safety codes.       Highlights          CONSTRUCTION INDUSTRY BUSINESS DEVELOPMENT AND OPERATIONS MANAGEMENT  EXECUTIVE SUMMARY  Results-driven, hands-on administrator with a proven track record of more than 25 years  within the Construction Industry. Delivering consistent superior quality in both  commercial and residential construction through extensive training, established  workmanship standards, quality work performance and leadership development.  Areas Of Expertise And Strength Encompass:  Business Operations Management  Contract Administration  Review Competitive Bid Packages  Project Budgeting Cost Containment  Full Life-Cycle Project Management  Approval and Documentation of Master Project Schedules  Workflow Planning / Coordination  Quality Control / Site Supervision  Regulatory Compliance  Troubleshooting / Problem Resolution   Organized and detail-oriented  Project budgeting  Superb management skills  MS Office proficient  Blueprint fluency  Safe job site set-up  Site safety coordinator              Accomplishments     Managed projects in the Million, while supervising a team of 160 workers.  Trained and mentored over 300 construction workers, general laborers and apprentices.  Trained and mentored over [Number] construction workers, general laborers and apprentices.       Experience      Construction Project Regional Manager  ,   01/2009   to   01/2015    Company Name   Ôºç   City  ,   State      Site Safety Coordinator, and Project Manager within field operations and ended my services with Polukai as a Regional Project Manager.  Projects included but not limited to the following: FEMA Roofing Project through-out the states of Louisiana, Mississippi and Florida after Hurricane Katrina for three years.  12.5 Million Eglin AFB Military Facilities Water Proofing and Re-Roofing Project one year on all projects.  2.5 Million.  Eglin AFB Waste Management Plant Renovation.  1.2 Million Keesler AFB Re-Roofing Project.  2.8 Million Hawaii Immigration Building Renovation Project.  1.8 Million Schofield Barracks Roofing & Building Renovation 3.5 Million Arlington National Cemetery Roofing & Building Renovation 2.3 Million Long Island National Cemetery Renovation Project.  5.8 Million.   Qualified competitive subcontractor bids prior to execution of contracts.Carefully coordinated plans and specs using marketing programming standards.Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.Educated general contractor personnel on the quality standards throughout the construction process.Directed the general contractor on required mock-up preparation.Managed a team of [Number] onsite general contractors for [Number] months.Obtained notices of completion and compliance certifications from all of the construction administration consultants.Reviewed and investigated Proposed Change Order Requests (PCOR).Submitted all project closeout documents in accordance with the contract.Assigned projects and tasks to employees based on their competencies and specialties.Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel.Performed construction site pre-inspections and coordinated post-construction audits.Monitored the safety of all construction activities, making on-site personnel safety the top priority.Proficiently used the Incident and Issues Tracking (IIT) system to document all onsite issues.Coordinated training for the construction teams on site-specific requirements, techniques and procedures.         Operation Manager  ,   01/2003   to   01/2009    Company Name   Ôºç   City  ,   State      Qualified competitive subcontractor bids prior to execution of contracts.Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.Carefully coordinated plans and specs using marketing programming standards.Educated general contractor personnel on the quality standards throughout the construction process.Reviewed and investigated Proposed Change Order Requests (PCOR).Assigned projects and tasks to employees based on their competencies and specialties.Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel.          Quality Assurance Manager  ,   01/1989   to   01/2002    Company Name   Ôºç   City  ,   State      Served as a QA/QC management professional that made significant contributions within the.  companies' quality management, project management, process improvement, business.  analysis/evaluation, development life cycle methodologies, and supplier management.  systems.          Certified Nuclear Component Inspector  ,   01/1980   to   01/1989    Company Name   Ôºç   City  ,   State      Performed Non-Destructive testing on nuclear components manufactured by Westinghouse and other nuclear component companies.  Nondestructive Testing (NDT) is a type of quality control inspection that does not harm the parts being tested.  NDT Inspectors use sophisticated technology to look through steel and concrete to identify and diagnose flaws without disrupting the integrity of the structure.  An example of Nondestructive Testing would be performing XRAYs on pipe welds to look for cracks that might cause a leak.  Initiated statistical analysis project that resulted in sound recommendations adopted by entire department.Resolved part and assembly discrepancies.Collaborated with engineers and project managers regarding design parameters for client projects.Tested and monitored product safety, leading to safer electronic communications products.          Education      Associate of Arts  :  Mechanical Engineering  ,  1982    Pensacola Junior College    Ôºç   City  ,   State  ,   Escambia     Advanced coursework in Industrial EngineeringCoursework in Environmental Law and Hazardous Waste TreatmentCoursework in [Course Name]         Skills     accounting, Budgeting, business   analysis, business development, BUSINESS DEVELOPMENT AND OPERATIONS, Business Operations, Competitive, contract negotiations, Contract Administration, customer relations, Documentation, financial, government, human resources, inspection, inventory management, leadership development, Regulatory Compliance, management information systems, Problem Resolution, process improvement, Project Management, Proofing, purchasing, quality, quality management, QA, Quality Control, quality   control, Renovation 2.3, Renovation 3.5, Renovation, Roofing, Safety, strategic planning, Supervision, supplier management, Troubleshooting, type, welds, Workflow, XRAYs    "
CONSTRUCTION,"         SENIOR CONSTRUCTION PROJECT MANAGER         Summary     Construction Manager successful at finding cost-effective solutions to the various challenges that arise during residential and commercial construction.        Highlights          Permit processing  Building codes and regulations   Safe job site set-up     Site safety coordinator      Organized and detail-oriented      Baseline schedules creation  MS Office proficient  Project budgeting  Cost control  Superb management skills            Accomplishments     Managed a $ [Amount]  project, while supervising a team of  [Number]  workers.  Led the construction of a new  [Number]  home construction project.  Trained and mentored over  [Number]  construction workers, general laborers and apprentices.          Experience      Senior Construction Project Manager  ,   08/2015   to   05/2016    Company Name   Ôºç   City  ,   State      Directed construction projects with budgets up to $5M working alongside USAF, USACE and NASA clients along with vendors, consultants, and technical specialists.   Prepared and provided schedule progress reports and analysis on a bi-monthly basis.  Contributed to the planning, scheduling of assignments, cost engineering, procurement of equipment and materials along with budget administration and application for payment requests.  Supervised civil infrastructure scope of work, including bot not limited to, structural foundation modification to existing piles, perimeter footings, stem walls and new foundations for new structures and equipment along with installation electrical conduit and mechanical piping systems.  Provided the supervision of various subcontractors including but not limited to, mechanical piping and HVAC equipment, high and low voltage electrical systems, fire protection facility equipment and civil infrastructure to coordinate and execute the construction of new facilities.          Construction Project Manager  ,   12/2012   to   05/2015    Company Name          Operated as a project technical expert for assignments with budgets up to $15M required for the development and integration of all activities associated with established and maintained ground systems along with baseline architecture for space flight.   Completed design reviews and constructability assessments, along with project cost estimate summary reports.  Reviewed NASA contracted A/E designs and construction rough order of magnitude as well as coordinating the scope of work with architects and engineers.  Organized the development and coordination of multi-disciplined scope of work construction cost including conceptual estimates, equipment and material takeoffs and bid proposals.  Focused on budget management and cost control, as well as timeline management to ensure client satisfaction.  Managed multiple building tradesmen and various subcontractors including but not limited to, mechanical piping and HVAC equipment, high and low voltage electrical systems, fire protection facility equipment, potable and waste water plumbing systems, coatings and corrosion control along with civil infrastructure to coordinate and execute the construction of new facilities and modification to existing structures.  Negotiated contracts and evaluated change order requests of vendors and subcontractors.  Performed job-site walk-downs to verify progress of scheduled activities and analyzed possible subcontractor change orders and/or schedule impacts.          Project Manager/Construction Engineer  ,   09/2009   to   12/2012    Company Name          Directed projects with budgets up to $85M, working with federal and private sector clients along with vendors, consultants, contractors and technical specialists.   Contributed to the planning, scheduling of assignments, design, and cost engineering.  Completed design reviews and constructability assessments, along with project cost estimate summary reports.  Provided technical oversight to designers and technical support staff.  Executed the project scope of work with the use of various abilities such as, the preparation of conceptual drawings, life/safety plans and contract drawings along with specifications and safety requirements for the construction of new buildings and/or modification to existing facilities.  Provided the supervision of various contractors including but not limited to, mechanical equipment, high and low voltage electrical systems, fire protection facility equipment and civil infrastructure to coordinate and execute the construction of new buildings and industrial structures along with modification to existing facilities.  Performed bid evaluations, responded to RFI(s), and reviewed shop drawings for approval to the general contractors and their subcontractors.          Project Engineer V - Architect  ,   03/2003   to   09/2009    Company Name          Lead project technical expert for projects with budgets up to $25M required for development and integration of all design and construction activities associated with established and maintained ground systems and baseline architecture for space flight.   Reviewed government contracted A/E project designs and provided construction oversight related to the most current engineering and construction industry practices.  Provided design and construction documents to implement state-of-the-art construction methods and techniques for repairs and/or replacement of civil, structural, and architectural systems with respect to the best and current engineering and construction industry practices for implementation.  Developed the NASA and USAF construction scope of work required to rehabilitate, renovate, modernize, or provide new ground systems and baseline architecture for ground operations at Cape Canaveral Air Force Station and Kennedy Space Center, Florida.  Performed bid evaluations, responded to RFI(s), and reviewed shop drawings for approval to the general contractors and their subcontractors.  Coordinated and performed schedule integration of utility outages and connections along with conducting walk-downs of existing infrastructure with the operation and maintenance personnel.          Education      Bachelor of Architecture        Montana State University (MSU)   Ôºç   City  ,   State              Microsoft 40-hour Office Suite Certification
Microsoft Project Certification
OSHA 30-hour Construction Safety and Health Program
OSHA 10-hour Fall Arrest System and Fall Protection Equipment Program                Skills    ADA, Air Force, art, budget management, budgets, budget, building codes, bi, Construction Management, contracts, cost control, client, clients, design and construction, electrical systems, fire protection, government, HVAC, materials, mechanical, Office Suite, Microsoft Project, personnel, plumbing, procurement, progress, proposals, repairs, research, RFI, Safety, scheduling, supervision, technical support   "
CONSTRUCTION,"         CONSTRUCTION MANGER III         Summary     Motivated Professional Construction Manager with excellent interpersonal skills. Works in a timely and efficient manner to see tough jobs through to completion. Bringing valuable experience from large corporate construction sites, as well as residential home repair projects.       Highlights          CPR certified and standard first aid  Storm Water Compliance Manager  Ultraweld Exothermic Connection training  Knowledge of transformers, high voltage switchgear, automatic tansformer Switch, Single and Three-phase power Proficient in; MS Excel, MS Word Excellent  customer service, conflict resolution and Job prioritization              Experience      City  ,   State    Construction Manger III   07/2014   to   07/2015       Provided accurate measurements and estimates for all projects and meet budget expectations.  Climbing and working on communications towers for the purpose of installing, replacing, and repairing antenna systems equipment; performed tower maintenance under close supervision.  As an experienced Tower Manager, lead in the construction, installation, and maintenance of communications to tower and support structures.  Implemented systems to improve process efficiency and reduce the project duration.  Scheduled all contractors and materials deliveries.  Responsible for managing the overall project execution performance including scope, cost, safety, quality, schedule, implementation, and customer satisfaction.  Serve as a single-point of contact, between project management and construction execution.  Providing oversight during construction on all assigned construction projects.  Able to establish, maintain, and manage subcontractor relationships.  Assuring we have the correct level and talent of subcontractors to maintain our construction schedules and level of work.  Developed detailed materials take off and scope of services lists from RFDS's and engineered drawings.          Company Name    City  ,   State    Construction Manager II   12/2011   to   07/2014       Adapted and modified standard techniques, procedures and criteria to solve complex problems.  Worked closely with network administrators and server engineers to ensure quality service.  8 years information technology experience.  Oversee for more than 100 sites and budget responsibility of more than $10M.  Provided overall administrative and technical direction, enforced company and project policies, served as client interface and insure scheduling and communication to meet deadlines dates.  Assure quality of tasks, products and services to include site visits and audits.  Assigned tasks to subordinate staff and evaluated performance.  Ability to read blue prints, and work under pressure to meet project deadlines.  Determine if any structural repairs are needed, and takes action such as by tightening bolts to account for bent steel.          Company Name    City  ,   State    Construction Manager II   11/2008   to   11/2011       Design walks and redlines Coordinate ordering of Utilities for new built sites Completed projects by effectively applying engineering, technical and maintenance procedures.  Overseeing multiple contractors and sites on a daily basis.  Collaborating and working with municipalities of site requirements.  Order site equipment.  Responsible for managing clear wire build-out in the Las Vegas market.          Company Name    City  ,   State    Superintendent   10/2007   to   11/2008       Supervise crew from beginning to end of project.  Schedule all inspections, permits on daily basis.  Budget analysis of current and upcoming project jobs.  Attend pre-construction meetings with customers.  Order and manage materials & equipment.  Create schedules for crews.  Create construction schedule for customers Build and install communications sites Install electrical services to sites Install grounding systems related to communications sites Form up concrete slabs, for equipment and pour Climb towers to install communications antennas and coax Sweep Test coax to ensure installation, punch-list sites after completion.  Developed standard operation procedures and quality or safety standards for tower installation work.  Managed the development, design and construction of tower energy conservation projects to ensure acceptability of budgets and time lines, conformance to federal and state laws or adherence to approved specifications.          Education      High School Diploma     1991     El Dorado High School  ,   City  ,   State              Skills    administrative, Blueprint, Budget analysis, Budget development, budgets, budget, interpersonal communication, Compliance Manager, conflict resolution, CPR certified, client, customer satisfaction, Excellent
customer service, Dependable, design and construction, detail-oriented, direction, energy conservation, equipment maintenance, first aid, information technology, managing, market, materials, meetings, MS Excel, MS Word, multi-tasking, network, policies, improve process, Project management, quality, read, repairs, repairing, Safety, scheduling, supervision, Switch, switchgear, transformers, Utilities   "
CONSTRUCTION,"         FACILITIES CONSTRUCTION MANAGER           Summary    Highly motivated professional responsible for managing overall construction projects and building maintenance. Extensive commercial construction experience, from initial concept, design, and throughout construction. Responsible for handling organizational functions and building sustainability and environmental considerations. Outstanding interpersonal skills, communication, negotiation, and extensive experience interacting with all levels of construction professionals. Direct correspondence with military officers, upper government management, architectural, and engineering firms throughout Nebraska, general contractors, and subcontractors on all size of projects from multi-million dollar facilities to roof repairs. Provide strategic planning and implementation of construction. Responsive to challenges dealing with emergency situations and problems that arise on any construction site. Admired for the ability to make any task an opportunity to showcase the team involved. Analytical thinker, with attention to detail and high expectations, which are of the utmost importance to provide a quality product to any customer.           Experience      Facilities Construction Manager    January 2005   to   Current     Company Name   Ôºç   City  ,   State      Solely responsible for capital construction project management up to $35 Million, including the new military headquarters building in Lincoln, NE.  Manage Architects, Engineers, General Contractors and Subcontractors.  Responsible for following Army regulations and guidelines in building design.  Ultimately responsible for all inspections of buildings supporting state and federal military operations.  Solely responsible for the coordination and design, construction and maintenance of the Nebraska National Guards 2500 Square Foot Data Center, which was designed to TIA/EIA standards, integrated climate controls, triple redundant HVAC, dual 200Kw UPS systems, 750KVA emergency power generator and chemical fire suppression.  Responsible for overseeing all IT equipment and infrastructure.  Instrumental in the implementation of statewide life safety systems designed to shut down HVAC systems in the event of a biological attack in a building and provide preprogrammed audible direction in the event of any form of emergency from fire and tornados to terrorist attacks.  Primary coordinator of space management, furniture planning, procurement, and installation.  Cross coordination with Master Planning, Environmental, Financial, and Facility Management.  Briefings to Senior Construction and Facilities Officer to facilitate program updates to The Adjutant General and Governor of the State of Nebraska Additional responsibilities include maintaining the CAD standards and managing as-built drawings for over 350 buildings at 48 locations state wide.          Project Manager / Estimator    January 2002   to   January 2005     Company Name   Ôºç   City  ,   State      Instrumental in procuring company projects up to $10 million.  Managed all aspects of commercial construction projects.  Supervised field superintendents and associated crews.  Solely responsible for obtaining necessary construction permits for entire firm.  Established detailed project schedules and updated 2 week look ahead schedules with input from superintendents.  Conducted weekly job site inspections and progress meetings.  Presented project status and budget information to owners.  Highly skilled in coordinating subcontractors, suppliers, and owner supplied materials.  Solely responsible for processing project submittals and architectural requests for information.  In charge of pricing, reviewing, processing and tracking change orders.  Collected and reviewed subcontract bids.  Proficient in reviewing architectural plans and developing project estimates.          Office Manager and Assistant Party Chief    January 2000   to   January 2002     Company Name   Ôºç   City  ,   State      Managed survey crews.  Prioritized job orders.  Processed billing statements.  Coordinated fieldwork assignments for all employees.  Provided field work and drafting for topographical surveys, boundary surveys, improvement location reports, and elevation certificates.  Researched and analyzed various county plats.  Provided survey documentation to appropriate banking institutions and insurance companies.  Compiled construction staking for commercial and residential construction sites.          Education      Bachelor of Science   :   Construction Management      University of Nebraska   Ôºç   City  ,   State      Construction Management          Pre-Engineering Studies      Peru State College   Ôºç     State  ,   Peru    Pre-Engineering Studies        Skills    Army, banking, billing, budget, CAD, direction, documentation, drafting, EIA, Financial, HVAC, insurance, managing, materials, meetings, pricing, procurement, progress, project management, safety   "
CONSTRUCTION,"        AP         MAINTENANCE, HOMECONSTRUCTION       Summary     Hardworking Maintenance/Handy Man brings over  5+  years of experience in  Maintenance  industry to worksite. Resourceful experience handling materials, operating machinery and supporting overall team and project needs. In-depth knowledge of compliance mandates governing site and worker safety. Singularly focused on helping crews complete skilled work under deadlines.       Skills          Forklift driving  Codes compliance  Standard operating procedures understanding  Basic welding skills  Power and hand tool use  Understanding schematics  Mechanical Repair  Troubleshooting strength  Hand tool operations  Organizational ability  Maintenance scheduling  Mechanical aptitude  System installations  Equipment maintenance  Safety-oriented mindset  Materials handling      Equipment repair  Construction trade expertise  Flooring Installation  Framing  Construction  Carpentry  Coordination  Multitasking  Maintenance & Repair  Training & Development  Friendly, positive attitude  People skills  Flexible  Basic math  Conflict resolution            Experience      Company Name    |    City  ,   State      Maintenance, Home Construction    08/2020   -    Current        Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.  Performed performance and safety inspections on equipment and machinery to maintain operational baseline.  Changed HVAC filters and cleaned condensation drains to perform preventative maintenance on HVAC systems.  Maintained facility interior, including shampooing carpets, washing walls, waxing and stripping floors and dusting furniture and fixtures.  Used electrical drawings to troubleshoot and repair electro-mechanical and other systems.  Framed new construction of single-family homes and townhomes.  Completed indoor and outdoor residential and commercial construction projects.  Cut roofing paper to size and nailed and stapled paper to roof in overlapping strips to form base for roofing materials.  Mopped and poured hot asphalt and tar onto roof base while applying asphalt and tar and gravel to roof.  Resolved both technical and contractual issues in constructive, positive manner.  Shaped materials to exact measurements for job requirements using hand tools and power equipment.  Examined buildings and project specifications to determine measurements and dimensions.  Installed building structures such as windows, trim and cabinetry alone or with assistants to meet job deadlines.  Operated terrain telescoping forklift, backhoe, skid steer and tractor.  Prepared, cut and installed custom cabinetry, built-in bookcases and staircases.  Selected lumber based on particular species, characteristics, size, applications and applicable adhesives.  Set windows and layouts for stairs and common rafters.  Cut and installed tile and hardwood flooring for over  6  residential and commercial buildings.  Installed cabinets, base cabinets and crown molding.  Worked independently on projects and tasks within 1-person carpentry team.  Safely operated power saws, planers, jointers, routers and pneumatic equipment for  365+  days without accident.  Cut timber, panels and other wooden materials according to measured dimensions.  Installed floor joists, trusses and rafters.  Consistently constructed square and level projects.  Safely used band, circular, jig, reciprocating, chop and compound miter saws.         Company Name    |    City  ,   State      Maintenance Technician    01/2018   -   08/2020       Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.  Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.  Executed daily operations of preventive maintenance on electrical panels, motor controls and switch gears.  Performed performance and safety inspections on equipment and machinery to maintain operational baseline.  Replaced wall sockets, ran lines and completed basic carpentry to finish installations.  Installed new systems, replacement parts and components to maintain proper operation.  Maintained compliance with internal and regulatory safety standards, including OSHA.  Routinely inspected equipment for preventive and emergency maintenance needs.  Changed HVAC filters and cleaned condensation drains to perform preventative maintenance on HVAC systems.  Assessed system operations to identify potential areas requiring maintenance services.  Carried out repair work on food grade equipment, typically returning machines and tools to service within 1-2 hours.  Inspected electrical components to identify defects and hazards and make necessary adjustments.         Company Name    |    City  ,   State      RV Technician    01/2017   -   01/2018       Managed shop jobs to complete work orders on time and keep tasks prioritized.  Documented diagnostic testing and repair work to maintain accurate records on all vehicles.  Performed electrical, plumbing, carpentry and appliance maintenance.  Conducted troubleshooting tasks to diagnose issues and determine appropriate fixes.  Reconstructed floors, walls and roofs to repair damage such as flooding.  Installed and repaired plumbing, including water lines, drains and fixtures.  Tested and troubleshot equipment to locate source of problems and develop correction plans.  Used caulking compounds and piping to repair gas lines for safe RV operation.  Read work orders to understand and plan for specific service needs of different customers and RVs.  Installed water heaters, furnaces and other equipment in RVs.         Company Name    |    City  ,   State      Roofer, Plywood, Door Hanger    02/2015   -   01/2017       Performed quality work in alignment with company procedures and values.  Read and interpreted blueprints to effectively plan and execute projects.  Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers.  Assembled building material components, including wall panels and roof and floor trusses.  Installed heat trace tape to tubing and controls and bent large tubing with power bender.  Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.         Education and Training      Northridge High School   |   City        High School Diploma      06/2009       "
CONSTRUCTION,"         CONSTRUCTION ACCOUNTANT - CONTRACTOR       Professional Summary     Accomplished, detail-oriented leader with over 15 years of experience in accounting. ¬†Excellent organizational, analytical, and communication skills with the proven ability to effectively prioritize complicated tasks and multiple assignments while meeting tight deadlines. ¬†Creative problem solver able to quickly and correctly troubleshoot accounting issues.       Skills          Team leadership  Staff development  Account reconciliation expert  Financial Statement Analysis  Team leadership      General ledger accounting  Excellent attention to detail  Fast learner  Highly dependable  Detail-oriented¬†            Work History     12/2015   to   Current     Construction Accountant - Contractor      Company Name   ‚Äì   City  ,   State      Prepare monthly and annual financial reports for assigned projects ¬†Create Cost Segregation Report to detail all project costs Prepare and maintain account reconciliations, general ledger and job cost reports Coordinate and manage internal and external audits of financial records Evaluate, enhance and implement internal controls, policies and procedures Manage and analyze various general ledger accounts Calculate imputed interest and revenue on specified projects Verify, create and link assets correctly to Work Breakdown Structure numbers Prepare comparison report on outstanding Goods and Invoice Receipts Properly and accurately account for economic and operational events Prepare and post various journal entries Prepare documentation for internal and external auditors Complete special assignments/projects as requested Identify and recommend changes to processes to enhance the accuracy of accounting data Maintain a good understanding of, and apply, GAAP, SEC Regulations, Sarbanes-Oxley, and related policies, practices and procedures.        06/2010   to   09/2014     Accounting Supervisor      Company Name   ‚Äì   City  ,   State      Maintained daily supervisory duties within IPS/Field Office Accounting division Reviewed and authorized reconciliations and status reports for 200+ general ledger accounts Oversaw preparation and approval of various management reports Performed Quality Assurance reviews and approvals of journal entries Handled customer inquiries and complex cases Analyzed and recommended appropriate workloads and training for accounting staff Perform/participate in special projects such as software implementation initiatives, process  improvement and implementation of new accounting methods Awarded a Certificate of Completion for the Company Management Training Program.        07/2005   to   05/2010     Senior Accountant       Prepared monthly aged trending and variance analysis reports for 200+ accounts Managed workload and performed ongoing training of team members Served as the liaison with third party collection agency and various departments to collect on overpaid accounts and prepared monthly status report Created procedure modifications to improve accounting processes and limit manual error Performed daily and monthly reconciliations on over 20+ complex high priority accounts Conducted the testing and automation of all new accounts Created journal entries to ensure accurate maintenance of the general ledger Provided assistance and training to junior staff to perform research, resolve out of balances, and perform backup responsibilities, as needed Maintained and updated the accounting procedures for accounts.        07/2000   to   06/2005     Junior/Staff Accountant      Company Name          Accountable for the daily and monthly reconciliations of 30-plus general ledger accounts Created journal entries to ensure accurate maintenance of the general ledger Calculated agent's liens on their accounts and garnished checks as needed each month Ensure that all items are cleared correctly and balance to zero for each assigned account Monitor and reviewed any unusual activity in the accounts and reported to supervisor Maintained 100% acceptable status on all accounts Interacted with internal and external customers to provide quality service in a timely fashion Applied accounting principles and procedures to work assignments Participated in company sponsored training classes to enhance technical skills Technology Team -  Worked with divisional team in identifying opportunities for improvement        of manual processes in multiple areas throughout the department through the use of technology.  Automated Workflow Project -  Led a team in the research and development of the AWF system to the department.  This system is used to provide multiple areas with the current status of critical items needed to be cleared by the end of each month to reduce/eliminate additional research, emails, and phone calls.  Critical Items Project -  Recommended a monthly meeting created to streamline and account for all critical items throughout the department to be communicated directly to management in the various service centers to get cleared timely.         Education     May 2004     Master of Business Administration   :   Finance     Long Island University   -          Finance Dean's List, Magna Cum Laude       May 2000     Bachelor of Arts¬†  :   Accounting     Lincoln University, Lincoln University   -          Accounting        Affiliations    An accomplished, detail-oriented leader with 15+ years of experience in accounting.  A team player with excellent organizational, analytical and communication skills.  Proven ability to effectively prioritize complicated accounting tasks and multiple assignments while meeting tight deadlines. Creative problem solver able to quickly and correctly troubleshoot accounting issues.  Extensive involvement in department wide initiatives and projects.       Skills    account reconciliations, streamline, Corporate Accounting, Document Management, external audits, financial reports, General Ledger, general ledger accounts, process  improvement, SAP, Sarbanes-Oxley, SQL, Structured Query Language, variance analysis   "
CONSTRUCTION,"         CONSTRUCTION DEVELOPMENT CONSULTANT       Summary    Diverse Experience: Planning & Development, Construction, Project Development with technical experience using AutoCAD & GIS Systems. Background & Qualifications are ten years of college credits combined with 15 years of work experience.          Experience     07/2016   to   10/2016     Construction Development Consultant    Company Name   Ôºç   City  ,   State      Provided professional guidance in constructing government housing in rural regions of South Africa, including developing, implementing and administering methods of obtaining materials and costs, improved methods in regards to labor tasks in building structures using primarily cement/ mortar.  Utilized management experience garnered from past work in the United States that differed from long used methods in South Africa.  Created maps, task lists, materials list, network contact logs, including vital daily interaction/ communication with foreman and laborers alike.         03/2012   to   07/2016     Assistant General Manager    Company Name   Ôºç   City  ,   State      Administrate daily operations through effective leadership which includes making vital decisions allowing company     to expand into new markets.  Inform Board of Directors of the progress and potential road blocks that may hinder     progress and provided recommendations that may ensure revenue growth.  Value the importance of networking with     emphasis on enterprise to enterprise development.         06/2009   to   03/2012     Director of Planning & Development    Company Name   Ôºç   City  ,   State      Coordinate projects with Tribal Council, providing detail information including project status reports.  Introduce     to Tribal Council a different perspective in community development with statistics revealing impacts to community &     probable funding     source(s).  Primary focuses within the planning realm are; new housing development, land-use     process, facilities, business districts, municipalities & environmental impacts.         01/2009   to   05/2009     Manager of Operations    Company Name   Ôºç   City  ,   State      Managed the functionality of five distinct community service programs, including the directors and staff of each     individual department; much of the responsibility was to fulfill the needs and concerns of the entire community and     to do so in an expedient and professional manner.         06/2007   to   09/2008     Manager of Data Engineering    Company Name   Ôºç   City  ,   State      Managed technical staff; converted paper maps to digital formats targeting uranium deposits.  Organized existing maps and developed exploration maps, ore-reserve maps and regional location maps for the planning and extraction of uranium.  Uranium Resources Inc.  is in operation to provide alternative energy for future power     plants throughout the United States.         06/2006   to   05/2007     Office Engineer    Company Name   Ôºç   City  ,   State      Served as an assistant to the project manager and performed periodic inspections of the construction being performed on a large earth substance dam near Durango, Colorado.  Assisted engineers and office managers with the company's multi-million dollar pay estimates on a monthly basis.  Developed high-quality 3-D structural lift drawings using AutoCAD software and worked closely with Bureau of Reclamation's concrete specifications and design being used to construct a large earthen dam.         06/2003   to   03/2006     Natural Resource Planner/ AutoCAD Technician    Company Name   Ôºç   City  ,   State      Established a new work station utilizing AutoCAD & ArcView software programs for the Ute Mountain Ute Tribe's Planning Department, this allowed for better mapping system for community development purposes.  Produced and compiled a comprehensive ten-year natural resource plan.  Examined annual reports and provided recommendations for fifty-three departments.  Reviewed project specifications and offered insight for possible changes effecting community development.  Oversaw department needs assessments in relation to departmental goals and objectives for fifty-three departments.          Education and Training          Master's  :   Business Management    Colorado Tech University          Business Management       2002     Bachelor of Science  :   Geography Business Information Systems    Utah State University   Ôºç   City  ,   State      Geography Business Information Systems       1997     Associate of Science  :   General Studies    College of Eastern Utah   Ôºç     State      General Studies       1993     Associate of Applied Science  :   Computer Aided Drafting    ITT Technical Institute   Ôºç   City  ,   State      Computer Aided Drafting        Certifications    Business Management    Scheduling Development
    OSHA & CPR Certified    Tribal Government
    Human Resources    Native to Native Networking
    Project Management    Business Networking
    Employee Relations    Hiring and Retention
    Administration    Business to Government Liaison
    Development Consulting    Community Planning
    Business Development    International Business      Skills    ArcView, AutoCAD, Business Development, Business Management, Consulting, Council, CPR Certified, Employee Relations, Government, Hiring, Human Resources, International Business, leadership, materials, office, natural, enterprise, network, Networking, progress, Project Management, quality 3, Scheduling, statistics, annual reports   "
CONSTRUCTION,"         CONSTRUCTION MANAGER II       Summary      Excellent supervisory and organizational skills with the ability to effectively handle multiple ongoing events and time critical projects. Flexible, fast-learner who adapts quickly to new situations and enjoys working in a team setting. Strong customer service abilities and accustomed to working with a broad spectrum of personalities.   ¬†       Skills          Managing large crews   Forklift and HAZMAT certified   Safe job site set-up   Power and hand tool operation   Organized and detail-oriented      Quality control   Baseline schedules creation   Blueprint fluency   MS Office proficient   Superb management skills            Accomplishments     Held a 96% success rate on assigned projects.  Led the construction of a new 146 Wireless construction project.  Trained and mentored over 23 construction workers, general laborers and apprentices.       Experience      Construction Manager II   09/2014   to   02/2015     Company Name   City  ,   State       Mobile L700 builds out for T-Mobile   Carefully coordinated plans and specs using marketing programming standards.  Educated general contractor personnel on the quality standards throughout the construction process.  Reviewed and investigated Proposed Change Order Requests (PCOR).  Submitted all project closeout documents in accordance with the contract.  Performed construction site pre-inspections and coordinated post-construction audits.  Accurately provided status information on project progress to the project management.  Efficiently recorded and rejected incorrect deliveries of material to site.  Tools used: LDO cam, Site handler, Ericsson portal, Excel.          Construction manager   09/2013   to   09/2014     Company Name   City  ,   State       AT&T RMR project, PMW Sprint / iDen project.  Colorado, Wyoming, Montana assigned market of work.  Managing construction start/Finish, closeout packaging, creating BOM, reviewing BOM with GC, scoping, and Red lining.  Maintaining Milestone points in excel, daily conference calls, site visits.  Educated general contractor personnel on the quality standards throughout the construction process.  Reviewed and Tracked all Proposed Change Order Requests (PCOR).  Submitted all project closeout documents in accordance with the milestone tracker for completion.  Performed construction site pre-inspections and coordinated post-construction audits.  Preforming LTE Sprint/UMTS upgrades.  Tools used: Webase, Siterra, excel.          Wireless Construction Manger   10/2012   to   09/2013     Company Name   City  ,   State       Sprint Project.  Supervisor:  Proper BOM material ordered, reviewed drawings, red lined, as built, Daily site visits.  Ensured crews had CPR, Com Train, Safety signage, fire extinguisher, first aid kit, Rescue bag, JHA properly filled out.  Accurately provided status information on site progress with construction manger.  Performed construction site pre-inspections and coordinated post-construction audits.   Manager:   managing 86 sites, over seeing 2 Field supervisors, Building BOM for site, CD correct and given to GC, Change order reviewed and properly managed.  Kept tracker for milestone performance as received by my supervisor, Performed site audits with A% E vendor.  Reviewed resume for hire.  Tracked all P.O request for approval or Deny.          Fire Fighter   03/2010   to   11/2012     Company Name   City  ,   State       Fire fighter / EMT.  Duties would include, fire suppression, station maintenance, continued training, Extra duties would include the wild land team, Rescue team, continued certifications in high angle rescue, SWR, Body recover Certified Diver.  Was an active member in the Hammond fire as well as the high country near Fort Collins.          Owner - Property preservation   05/2006   to   11/2012     Company Name   City  ,   State       After much consideration family relocated the business to Colorado shutting down the Oklahoma region. Processed work order for financial institutions in regard to property foreclosure.  Secure and maintain property assigned through Financial institution.  Managed several General contractors, took bids, site surveys.  Book keeping, Spreadsheets, Ordering supplies,.          Field Construction Foreman   04/2006   to   08/2009     Company Name   City  ,   State       Operations with RF: Re Mods, Antenna swap outs, assembly/Erection of tower structures, running coax lines, jumpers, TMA, diplexers, sweeping, closeout packages.  Microwave full dress out using elliptical coax lines, path alignment, close out packages.  Anritsu sweeping.          Foreman   08/1994   to   04/2006     Company Name   City  ,   State       manage crews assembly, mounting, running of coax, swinging path for full microwave build outs.  Managed a crew of 9 operations to include sight set up, full turnkey operations.  RF: Assembly of mounts, antennas, tower, monopole, guide towers, self supports, rooftops.  Running coax varied sizes, Rigging, grounding, sweeping, turning in closeouts.  Certifications: Cathead, skid loader, Backhoe, Hydro winch, Boom truck operations, Crane, Anritsu sweeping, comm training, CDL licensed to help company in relocating equipment.  Inside shelter duties would include mounting racks, setting up batteries Pre walks, surveys Traveled U.S as well as outside the U.S to perform some of these services.          Installation Technician   01/1993   to   08/1994     Company Name   City  ,   State       Travel throughout Texas and Oklahoma to install twisted wire and fiber optic telephone and data cables in office buildings.  Following wiring diagrams blueprints and ensures accuracy of cable and junction box layout.  Testing all units to ensure a passing grade.  Installation of A/V system, light mods, stage set ups.          Education and Training      Lubbock Christian University   City  ,   State       Completed 20 semester hours of undergraduate course
work toward a Bachelors degree        University of Maryland   City  ,     Germany     Completed 10 semester hours of undergraduate course
work toward a Bachelors degree             1989       U.S. Department of Defense Heidelberg High School   City  ,     Germany             Skills     Heavy equipment operator, EMT, OSHA 10, comm train, Anritsu,     "
CONSTRUCTION,"         CONSTRUCTION PROJECT COORDINATOR       Summary     I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.Advanced knowledge of SBS programs Natural leader and skilled mediator who excels at bringing out the best in all employees.Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.       Highlights         *Proficient in Microsoft Excel, Word, PowerPoint, Google Applications AMP and Jasper Soft. QuickBooks,Business analysis  Business analysis  Operations management  Risk management  Forecasting  *Effective Problem Solver through strong conflict resolution skills  *Experience working with client and coworkers from diverse  backgrounds      Forecasting  Exceptional time management skills  Collaborative  Leadership mentoring  Tactical execution  Conflict resolution  Team building  Business management methodology            Experience      Construction Project Coordinator     Dec 2014   to   Dec 2015      Company Name   -   City  ,   State     Operations/Construction Project Coordinator PECO SBS Program, BGE SES ProgramPrioritized project components and organized scopes.Liaised directly with customers to meet needs and maintain satisfaction.Stayed consistent with project schedules and plans for all  installations.Submitted all project closeout documents in accordance with the contract Maximized company revenue by meeting program goals.Assisted the project manager as needed on a daily bases on all new contract and projects.         Office Administrator     Jul 2013   to   Dec 2015      Company Name   -   City  ,   State     with adherence to contract documents including plans, specifications, permits, technical elements, scheduling activities, and estimates.  Coordinates project scheduling and communication.  Assists in managing data throughout; the life of a project.  Achieving predetermined objectives of scope, cost, time, quality, and participant satisfaction.  Understanding and conformance with laws and regulations, pertaining to all projects.  Maintaining good client relations, client confidence, and enhancing prospects for future business.  Duties and Responsibilities Completion of control estimate Set up and maintenance of files according to Policies and Procedures Management of daily affairs to stay on budget and on schedule Customer satisfaction Material management at jobsites Prompt pricing and settling of change orders and be a team member.  Setting priorities to achieve goals Personal project log Solicitation of additional electrical scope to existing contracts; reconciles work as built.  Knowledge of field/construction/electrical experience.  Handles Projects with a professional and positive attitude! Property and Casualty Insurance.         Marketing Assistant     Jun 2013   to   Jul 2013      Company Name   -   City  ,   State     Scaccetti Insurance and Financial   Provides assistance in coordinating company marketing.  Marketing assistant provides administrative support to the marketing team by answering phones, generating reports, and keeping records.         Administrative Coordinator     Jan 2006   to   Jul 2012      Company Name   -   City  ,   State     Served clients by being the official first point of contact into the organization and responded to their needs Maintained financial records for donations, grants, memberships, and vendors Manually posted and reconciled checks backups and provided bookkeeping assistance for the Accounting Department Liaison between inmates, family members and volunteers to advocate for resolution of concerns and issues Occurring in state and county facilities Ensured all confidentiality requirements were met Created and maintained database which included records of all communications between the organizations And government agencies Navigated multi step communications protocol needed to complete quarterly reporting of official visitor.         Assistant Manager/Group Teacher     Sep 1998   to   Jan 2006      Company Name   -   City  ,   State     Opened facility and supervised a staff of seven employees.  Coordinated bookkeeping, payroll and daily deposits.  Managed shipping/receiving and inventory control.         Professional Courses and Certifications        Computer Information Technology   9/9/15     GCC County College          Computer Information TechnologyAdvanced coursework in Business Administration        Certificate   ,   OSHA 30-Hour Construction    2015     ClickSafety   -   City        OSHA course on construction safety from Electrical Hazard Safety to Fall Protection.        Select One  ,   Insurance   2013     CPMI Professional Development          Property & Casualty Insurance        Skills        Microsoft Excel, office, PowerPoint, Word, Goggle Docs   AMP , Jasper Soft,   Sales and Marketing software       "
CONSTRUCTION,"         SENIOR CONSTRUCTION PROJECT MANAGER           Professional Summary    Senior Construction Manager EPCM Safety/Mitigation, JSA, rules, regulations, work procedures and emergency response. Design, Standards, Land Development, Infrastructure, Wet and Dry (PGE/SCE) utilities, Road Paving/Engineering, Caltrans/Public Works, Permits and Traffic Control. Twenty+ years experience on a team oriented, multi-disciplinary environment in the commercial, industrial and residential field.  Professional experience ensuring time, cost effectiveness and liability minimization of personnel, equipment and material by estimating, reviewing plans, submittals/RFI, approving bid packages, proposals, RWO, WO and CO. Coordinate and schedule all phases of construction, safety, erosion control, land development, infrastructure, shut downs, tie ins, paving/road and environmental solutions.  Forward planning, grading, CPUC: G.O. 95, 128 and rule 20, street utility improvements, bond release and final Fire Dept. inspections to start the reimbursement and building occupancy process for a  number of developments.     Track record of estimating, proposing and bringing complex construction and land development projects with up to $225M and 200+ employees, fleet of heavy equipment and material from conception to completion within budget and on time.      Core Qualifications        Microsoft Project, SAP, SRM, BPC, SCADA, GIS, Word, Excel, Power Point and Outlook            Experience      Senior Construction Project Manager    January 2002       Company Name          California, U.S.  Projects Completed:   PG&E          Projects: Electrical EGI/ Substation          San Luis Obispo, CA.  Management, coordination, forecasting and scheduling Electrical Generating Interconnection, Substation and SCADA ( E, EP and EPC) construction, operational and pre-operational equipment, land development, grading, infrastructure, environmental and animal abatement solutions for a number of Transmission and Distribution, SCADA automation projects located in California Los Padres, area 4 region.  Aera/Sturgeon Services Intl.  Project: Industrial          Bakersfield, CA    Management, coordination and scheduling of construction, land development, grading, infrastructure and environmental solutions for a Water Treatment Injection Plant in  Beldridge, California.  Brinderson,          Project: Commercial/ Industrial/ Public Works          Bakersfield, CA  Management and coordination for the $225M design built Energy Procurement and Production: engineering, land development, infrastructure, road estimating/paving and construction of several commercial buildings, installation of piping, controls, monitoring and pre-operational process equipment for the development and enhancement of two leases in Lost Hills California.  Commercial/ Industrial/ Public works          Santa Fe Springs, CA  Management, coordination, scheduling and estimating for the design built, engineering, paving, land development and construction projects such as the expansion of the Naval Facility in Pearl Harbor Hawaii, Water Treatment Plant expansion projects in Bakersfield and  Wind Turbine Project for The Los Angeles Department of Water and Power.  Reynen&Bardis Comm., Project: Residential/ Public Works          Visalia, CA   Construction and Land Development management of numerous projects throughout the Central Valley and surrounding areas.  Coordination and scheduling of engineering, infrastructure, public works and road/highway paving.  Review and approved all bid proposals, invoices, RWO, WO and CO.  Coordinate with City Building and Fire Dept.  officials for final street improvement inspections to initiate the bond reimbursement process.  Surveying, grading, underground wet and dry utilities, rule 20 and city improvements for future expansion.  KBHome,          Project: Residential/ Public Works          Valencia, CA  Management, coordination and scheduling with Forward Planning, City/County Building Departments and subcontractors for the completion of surveying, grading, underground wet/dry utilities, road paving/engineering, S.W.P.P.P.  compliance and public works.  Bond release street improvement inspections for security deposit reimbursement.  Final Fire Dept.  inspection for occupancy of numerous residential projects throughout the Central Valley and LA County.  Lundgren Management, Project: Commercial/ Public Works          Valencia, CA  Managed, coordinated and scheduled prime contractors for an elementary school infrastructure project.  In charge of all pre-construction and construction set up, surveying, offsite wet/dry utilities, soil report verification and setting up grading for final pad certification and inspection.  Reviewed bid packages/proposals, permits, submittals, R.F.I.&rsquo;s, and change orders.  Safety and compliance with SWPPP rules.  Towbes Group,          Project: Residential/ Public Works          Santa Barbara, CA  Managed, coordinated, and scheduled subcontractors throughout all phases of construction to completion.  Arranged county inspections, reviewed permits, submittals, R.F.I.&rsquo;s, and change orders.  Assured safety and compliance with S.W.P.P.P.  rules and regulations.  Responsible for all surveying, grading wet/dry utilities, street improvements, traffic control and road paving/engineering.          Senior Construction Project Manager    January 2002         California, U.S.  Projects Completed Continue:.  Steton Construction,       Project: Commercial          Brea, CA  At the Aerospace Corporation government facility, managed, coordinated and scheduled subcontractors in the structural renovation and retrofit of several buildings and laboratory facilities.  Updated all framing, plumbing, electrical, HVAC, controls, and fire code issues.             January 1997   to   January 2002     Company Name          Project Manager,          Project: Residential/ Public Works          Orange County, CA  Managed, coordinated and scheduled subcontractors, inspections, permits, submittals, RFI&rsquo;s, approved RWO, WO and CO.  Assured safety during construction and completion of several residential projects throughout Ventura and L.A County.  Responsible for the inspection, approval and completion of all grading, surveying, underground wet/dry utilities, road construction paving and engineering.  1986&ndash; 1997   Projects Completed:.  Texaco/Smith Construction, Project Manager,       Project: Commercial/ Industrial          Ecuador, South America  At the Raptor Rain Forest Project, managed and supervised a $125M Environmental/Remediation, Land Development and Construction Project with 200+ employees.  Ensure time cost effectiveness and liability minimization of personnel, equipment and material for several off and on-site projects where grading, road paving/engineering and several infrastructure and construction projects were developed.          Company Name   Ôºç   City  ,   State      Supervised a number of projects at Refineries and D.W.P&rsquo;s throughout Southern California such as the Arco Clean Fuel Project.  Managed and schedule construction of structures, process equipment and infrastructure ensuring a safe and timely completion of every task for the improvement of buildings, underground utilities, road construction, soil decontamination, containment and change of custody of environmental contaminated materials.  Kasler Construction, Assistant Project Manager,          Project: Highway, Bridge/Underpass          Santa Barbara, CA          Highway road Construction design built and Engineering.  Coordinated, scheduled and conducted inspections with subcontractors on a FREEWAY and BRIDGE/UNDERPASS project with CALTRANS for the City of Santa Barbara.  Submittals, change orders, R.F.I&rsquo;s, and general construction contract administration.  Consolidated Concrete Structures, Assistant Superintendent, Project: Commercial          Oxnard, CA  Business Center Complex Development: Assisted in the supervision and development of numerous commercial buildings and assured the safety of employees during the construction and completion of several TILT-UP structures.          Education      M.S                B.S   :   Petro/Civil Engineering      University of Southern California (USC)   Ôºç   City  ,   State      Petro/Civil Engineering        PG&E Frontline Construction, Contract and Project Management, SWPPP, Air Pollution Control, WESTEC: PASSPORT and BEST Plus Safety Training, 40 hours Hazwoper, Trench and Excavation, First Aid and Safety                  Certifications    ROTC, C.O. Core Training, P.C. 832 Peace Officers Standards and Training. Class A license.      Languages    Fluent in Spanish.      Skills    automation, C, CA, contract administration, Ventura, D.W.P, estimating, First Aid, forecasting, framing, GIS, government, HVAC, inspection, materials, Excel, Outlook, Power Point, Microsoft Project, Word, Works, Naval, P.C., Pearl, personnel, plumbing, prime, process equipment, Procurement, Project Management, proposals, renovation, RFI, Safety, San, SAP, SCADA, scheduling, Fluent in Spanish, supervision, Transmission, utilities, Water Treatment   "
CONSTRUCTION,"         CONSTRUCTION ADMINISTRATION AND OBSERVATION         Professional Summary    Motivated Construction Manager highly effective at finding the best methods possible to complete exceptional construction projects. Strong knowledge of civil engineering principles and concepts.      Skills          OSHA Certified  Excellent customer relations  General contracting professional  Subcontractor management  Knowledgeable in construction safety  Best building practices  Interior and exterior renovation  Scaffolding  Fall Protection Plan (FPP)  Strong interpersonal skills  Design experience  Project scheduling  Building systems and services              Work History      Construction Administration and Observation  ,     05/2009   to   09/2014     Company Name   ‚Äì   City  ,   State      Construction Administration and Observation.  Full project administration from planning to close out.  Duties include but are not limited to:.  Project planning, documentation, submittal review, cost analysis, progress payments, quantity review, and Project proposals, contract documents, project technical specifications, design criteria, etc.  Preliminary Engineering reports, cost estimation, engineering reports, environmental analysis for project planning.  Mapping using ArcGis, and AutoCAD Civil 3D 2013.  Observe and report progress on multiple projects, mainly with Water, Waste Water, Transportation, Civil, Parking Lots, and Landfill improvements.  Reviewed plans and specs during the schematic design of pre-construction.  Coordinated utility service providers according to project schedules.  Obtained building and specialty permits from local jurisdictional agencies.  Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.  Performed regular job site observations to provide direction for all general contractor personnel.  Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.  Worked with construction administration consultants to plan field observations on schedule.  Digitally archived weekly progress and technical ‚ÄúKnowledge Base‚Äù photographs of all assigned projects.  Prepared and followed through on all required punch lists.  Oversaw the entire building turnover process, while enhancing communication between all construction management.  Assisted the operations group with warranty service repairs.  Determined the project schedule, which included the sequence of all construction activities.  Prepared regular interval progress reports.  Guided and directed third-party inspectors through project construction, commissioning and closeout.  Avoided construction delays by efficiently following through with all site inspections in a timely manner.  Implemented systems to improve process efficiency and reduce the project duration.  Scheduled all contractors and materials deliveries.  Trained and promoted continued education for all onsite crew members.          Senior Construction Observer  ,     04/2008   to   04/2009     Company Name   ‚Äì   City  ,   State      Observe and report progress on multiple projects dealing mainly with Water and Waste Water, Transportation, and Civil improvements.  Duties include but not limited to be submittal review, cost analysis, progress payments, quantity review, field reports and photos.  Constructability review of design and base bid cost review, Specifications analysis per type of project review.  Reviewed plans and specs during the schematic design of pre-construction.  Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.  Performed regular job site observations to provide direction for all general contractor personnel.  Reported to the vice president of production on conformance with the contract schedule.  Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.  Worked with construction administration consultants to plan field observations on schedule.  Digitally archived weekly progress and technical ‚ÄúKnowledge Base‚Äù photographs of all assigned projects.  Prepared and followed through on all required punch lists.  Oversaw the entire building turnover process, while enhancing communication between all construction management.  Prepared regular interval progress reports.  Offered technical assistance to service providers.  Reported the quality of performance on site to all site construction managers.  Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions.  Avoided construction delays by efficiently following through with all site inspections in a timely manner.         Process Engineering Assistant  ,     07/2006   to   03/2008     Company Name   ‚Äì   City  ,   State      Observe and report data from pressure gauges for the emulsion and Koch plants throughout the refinery.  Equipment operation in Koch plant and around the refinery.         Field Engineering Supervisor  ,     12/2005   to   07/2006     Company Name   ‚Äì   City  ,   State      Design and build tanks and water piping throughout the refinery.  Design build waste water piping, including manholes, force mains, and all appurtences.         Field Engineer  ,     03/2005   to   12/2005     Company Name   ‚Äì   City  ,   State      Project involved with was a 36 inch HDPE waste water improvement project in Rio Rancho, NM.  The Job consisted of ordering materials, cost analysis for project.  Data collection for placement of manholes and pipe, Survey data collection for as-builds, supervisor of 35 employees including Superintendant.         Construction observer I  ,     08/2004   to   07/2005     Company Name   ‚Äì   City  ,   State      Mainly hired for construction observation for the San Juan Chama Water Project for the City of Albuquerque.  Large diameter pipeline up to 72 inch CCP, crossing the Rio Grande River and tying into the west side from the processing plant near Alexander Blvd.  I observed three different contractors at the same time, placing pipe 20-30 feet deep through residential neighborhoods and along main streets and laterals.  Observed the building of the dam along Alameda Blvd, down Paseo Del Norte, to the processing plant and then pumped out to different areas of the City wells.         Owner Operator  ,     Company Name   ‚Äì   City  ,   State      Dirt and Utility contractor throughout the State of New Mexico.  Projects consisted of building water and waste water pipelines, building pads, and roads.  Subcontracted to Jaynes, Gerald Martin, Blue Sky Builders, FHP, JG Daniels just to name a few.         Education      High School Diploma  :      1984     Del Norte High School   -   City  ,   State           Certificate of Completion  :   Accounting  ,    1990     International Business College   -   City  ,   State      Continuing Education in  accounting          Associate of Science  :         CNM of New Mexico   -         Engineering       Skills    3D, Accounting, AutoCAD, cost analysis, data collection, documentation, Grants, materials, progress, Project planning, proposals, San, supervisor, Transportation, type      Additional Information      GB 98 License with the State of New Mexico     "
CONSTRUCTION,"         PROJECT CONSTRUCTION MANAGER       Professional Summary    Motivated Construction Manager highly effective at finding the best methods possible to complete exceptional construction projects. Strong knowledge of civil engineering principles and concepts. Construction Manager with  [Number]  years leading teams of general contractors and laborers on large scale residential and commercial construction projects.      Skills          Excellent customer relations  Subcontractor management  Knowledgeable in construction safety      Fluent in  [arabic-english]             Work History            Project Construction Manager     01/2002
                                to   Current      Company Name   ‚Äì   City        Reviewed plans and specs during the schematic design of pre-construction.  Coordinated utility service providers according to project schedules.  Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.  Performed regular job site observations to provide direction for all general contractor personnel.  Reported to the vice president of production on conformance with the contract schedule.  Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.  Digitally archived weekly progress and technical ‚ÄúKnowledge Base‚Äù photographs of all assigned projects.  Prepared and followed through on all required punch lists.  Assisted the vice president of production in the review, approval and archiving of all closeout documents.  Determined the project schedule, which included the sequence of all construction activities.  Provided safety kits to all construction personnel, which complied with safety protocols for the job site.  Prepared regular interval progress reports.  Offered technical assistance to service providers.  Reported the quality of performance on site to all site construction managers.  Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions.  Guided and directed third-party inspectors through project construction, commissioning and closeout.  Avoided construction delays by efficiently following through with all site inspections in a timely manner.  Supported construction management in emergency repair and restoration on both oil and natural gas pipeline systems.  Implemented systems to improve process efficiency and reduce the project duration.  Scheduled all contractors and materials deliveries.  Trained and promoted continued education for all onsite crew members.           Construction Management for various types of NPCC Projects (Onshore & Offshore) i.e., Storage Tanks, Oil Pipelines, Steel Structures c/w piping systems, Platforms, Jackets, Bridges, Flares, etc.  Construction Project and Site Engineer for large CCIC Onshore Construction Projects.         UAE      Company Name          Projects executed were for Abu Dhabi Marine Operating Company (ADMA-OPCO), Abu Dhabi Company for Oil Operations (ADCO), Abu Dhabi Gas Industries Limited (GASCO), Abu Dhabi Oil Refining Company (TAKREER), Zakum Development Company (ZADCO), Abu Dhabi Gas Liquefaction Company Limited (ADGAS)  Saudi Aramco, Total, Qatar Petroleum (QP), Shell, Maersk oil, OXY-Qatar and Oil & Natural Gas Corporation Ltd - India (ONGC).  Responsibilities: Reporting to both the Project Management and the Yards Management on Technical, Quality, HSE and resources issues.  Oversee the completion of fabrication & Erection works in accordance with contract specification, project planning schedules and approved method statements, construction drawings/cultists, and in accordance with NPCC and Clients HSE standards.  Co-ordinate different areas & disciplines activities such as piping, E&I, structures & piping prefabrication and erection activities, painting, pressure vessel, QA/QC inspectors and subcontractors.  Coordinating and directing all site activities as per approved schedule and for efficient cost effective management of all resources deployed.  Enforce safety rules as per the approved HSE procedures at Site.  Liaise and Lead the Rigging section for the performance of major lifts & load-outs for the Projects handled, and provide technical support and guidance as necessary.  Control product quality and maintain high standards.  Assure that only Approved welders, and Approved Procedures for the specific Project are utilized.  Co-ordinate with Client representatives on all matters related to the project activities.  Overseeing piping / steel structure fabrication and erection activities for simultaneous multiple projects.  Raise Lessons Learnt reports and conduct Risk Assessment studies and ensure their implementation on applicable site activities.  Prepare Construction Methods and Procedures as required.  Projects executed: EPC Works for Satah Full Field Development Project at Zirku Island (ZADCO) EPC of 12"" Flexible Pipeline & Associated Works at Zirku Island (ZADCO) EPC of 42"" New Main Oil Line at Zirku Island (ZADCO).         Education      Bachelor of Arts  :   Petroleum Engineering     1993     University of Miskolc    -
                          City            4  GPA  Building Construction Trades Certificate  Industrial Design Coursework         Accomplishments      ONGC B-22 Field Development Project (ONGC- India) OGD-III Upstream Project at Bab (ADCO) Al Shaheen Field Development Project (Maersk Oil Qatar) OGD-III Condensate Storage Tanks Project at Ruwais (TAKREER) Refurbishment of Storage Tank TJA7, TJA18 and Miscellaneous Works at Jebel Dhanna Terminal (ADCO) North East Bab Phase-1 Development Project (ADCO) Major Overhaul of COS Tank 21 at Das Island (ADMA-OPCO) Major Overhaul of COS Tanks 7 & 11 at Das Island (ADMA-OPCO) New Single Point Mooring Loading Facilities (TB-6) at DAS ISLAND (ADMA-OPCO) Marjan Topsides Platforms, Jackets and Living Quarters (Saudi ARAMCO) Fabrication of 4 wellheads in ISDN field with all associated sub-sea pipelines & multi service umbilical (OXY-Qatar) Zakum Crestal Gas Injection Project (ADMA-OPCO) Al Khalij Northern Area Field Development Project.  TOTAL) BH-09 WHJ Topsides, Pipelines, Spurlines and Tie-ins (QP ) US-94 WHT Reinstatement Project (ADMA-OPCO) Soroosh & Nowrooz Integrated Development Project (SHELL) Offshore Khuff Gas Development Project (ADMA-OPCO) Replacement of Damaged Boat landing (ADMA-OPCO) New Additional Manifolds at ASAB & BUHASA (ADCO) May'93-Jan'02:       Project Construction Engineer Consolidated Contractors INT'L Company ( CCIC ) Projects executed were for Abu Dhabi Company for Oil Operations (ADCO), Abu Dhabi Gas Industries Limited (GASCO), Abu Dhabi Oil Refining Company (TAKREER), Abu Dhabi Gas Company (Atheer) and Qatar Petroleum (QP).  Responsibilities: Coordinating and directing all site activities as per agreed schedule and for efficient cost effective management of all resources deployed.  Enforce safety rules as per the approved HSE procedures.  Ensuring that Quality aspects of the Projects are fulfilled properly.  Coordinating with Client representatives on all Project related aspects.  Overseeing piping / steel structure fabrication and erection activities Projects executed: Onshore Gas Development Project Phase II (UAE) RasLaffan Onshore LNG Project  (Qatar) Qatar Gas Onshore LNG Project  (Qatar) Upgrading of Khatiya North And South Degassing Station (Qatar) Training Courses attended Professional Project Management Program-PMP, 25 October to 16 November'2009, (Cambridge Educational Institute -Abu Dhabi.        Affiliations    Member of the Jordanian Engineering Association (1995)      Skills    Bridges, c, Client, Clients, directing, Engineer, Works, Natural Gas, Oil, painting, Project Management, project planning, Quality, QA, Reporting, Risk Assessment, safety, Shell, specification, technical support      Additional Information      Personal Information Nationality:          Jordan Date of Birth:          06 June, 1968 Marital Status:          Married Number of Dependents:    3      "
CONSTRUCTION,"         CONSTRUCTION & RESIDENTIAL CLEANING           Professional Summary     Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.       Core Qualifications          Detail oriented  Planning/coordinating  Team leadership  Courteous demeanor  Active listening skills  Inventory control familiarity  Engaging personality  Excellent multi-tasker  Fluent in Spanish  Decision making skills  Self-directed  Shipping and receiving  Safety-oriented  Production scheduling      Opening/closing procedures  Dependable and reliable  Reliable team worker  Neat, clean and professional appearance  Comfortable standing for long time periods  Interior and exterior cleaning  Restroom detailing  Chemical cleaning  Hardworking  Customer-service focused  Strong communication skills  Manufacturing background  Determined            Experience      Company Name     January 2013       Construction & Residential Cleaning    City  ,   State     Cleaned all construction areas to avoid hazards.Continually cleaned work areas and equipment.Polished furniture and metal fixtures.Dusted and mopped all hard surfaces.Cleaned Venetian blinds, including washing and vacuuming them.Scraped gum off of hard surfaces and carpet.Dusted furniture, walls, machines and equipment.Traveled to and from work sites in a timely manner.Moved and carried equipment and furniture.Cleaned and maintained bathrooms and showers and swept and mopped floors.Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.         Company Name     May 2008   to   October 2012     Store Manager   City  ,   State     Delivered excellent customer service by greeting and assisting each customer.  Addressed customer inquiries and resolved complaints.  Stocked and restocked inventory when shipments were received.  Reorganized the sales floor to meet company demands.  Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.   Determined staff promotions and demotions, and terminated employees when necessary.  Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies.  Maintained daily record of all transactions.  Trained staff to deliver outstanding customer service.  Worked closely with the district manager to formulate and build the store brand.  Contributed to merchandising ideas at team sale meetings.            Company Name     June 2000   to   March 2008     Store Manager   City  ,   State     With CVS i started in the warehouse shipping items to stores and worked my way up in the company.. ...Selected products for specific routes according to pick sheets.  Unloaded, picked, staged and loaded products for shipping.Rotated stock by code and receiving date.    Transported goods from racks, shelves and vehicles.Banded, wrapped, packaged and cleaned equipment.  Packed containers and re-packed damaged containers. I then transfered to working in the stores in management position......Delivered excellent customer service by greeting and assisting each customer.   Addressed customer inquiries and resolved complaints.   Stocked and restocked inventory when shipments were received.   Reorganized the sales floor to meet company demands.   Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.   Determined staff promotions and demotions, and terminated employees when necessary.  Completed a series of training sessions to advance from Assistant Manager to Store Manager.   Completed weekly schedules according to payroll policies.    Trained all new managers on store procedures and policies.    Trained staff to deliver outstanding customer service.   Worked closely with the district manager to formulate and build the store brand.   Contributed to merchandising ideas at team sale meetings.               Company Name     July 1993   to   July 1999     Time Keeper / Shipping / Quality Control   City  ,   State     I put in the time for all the employees into the system and the duties performed on a daily basis...Helped achieve company goals by supporting production workers.  Maintained proper stock levels on a line.  Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.  Monitored and adjusted production processes or equipment for quality and productivity.  Calibrated or adjusted equipment to ensure quality production using tools such as calipers, micrometers, height gauges, protractors and ring gauges.  Started up and shut down processing equipment.    Contacted customers prior to delivery to confirm and coordinate delivery times.Unloaded cargo from truck with hand trucks and pallet jacks.  Analyzed and interpreted blueprints, data and manuals to determine precise specifications.  Inspected, tested and measured materials, products and installations to spec.  Handled, measured and mixed chemicals following prescribed methods and testing requirements.         Education      Bristol Eastern Adult ED      GED      City  ,   State              Skills        Great Customer Service       Work Well With Coworker's       Professional and friendly      "
CONSTRUCTION,"         SENIOR CONSTRUCTION MANAGER       Senior Construction Manager      Summary        Schedule the project in logical steps and budget time required to meet deadlines.   Confer with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems.   Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors.   Prepare and submit budget estimates, progress reports, or cost tracking reports. Interpret and explain plans and contract terms to administrative staff, workers, and clients, representing the owner or developer. Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems.   Take actions to deal with the results of delays, bad weather, or emergencies at construction site. Inspect or review projects to monitor compliance with building and safety codes, or other regulations.   Study job specifications to determine appropriate construction methods. Select, contract, and oversee workers who complete specific pieces of the project, such as painting or plumbing. Obtain all necessary permits and licenses.   Direct and supervise workers. Develop or implement quality control programs. Investigate damage, accidents, or delays at construction sites, to ensure that proper procedures are being carried out. Determine labor requirements for dispatching workers to construction sites.   Evaluate construction methods and determine cost-effectiveness of plans, using computers. Requisition supplies or materials to complete construction projects.   Develop construction budgets that compare green and non-green construction alternatives in terms of short-term costs, long-term costs, or environmental impacts.   Develop or implement environmental protection programs. Implement training programs on environmentally responsible building topics to update employee skills and knowledge. Inspect or review projects to monitor compliance with environmental regulations.   Perform or contract others to perform prebuilding assessments, such as conceptual cost estimating, rough order of magnitude estimating, feasibility, or energy efficiency, environmental, and sustainability assessments.   Procure Leadership in Energy Efficient Design (LEED) or other environmentally certified professionals to ensure responsible design and building activities or to achieve favorable LEED ratings for building projects.         Highlights          Residential construction specialist  OSHA Certified  Forklift and HAZMAT certified  Concrete estimation  Permit processing  Baseline schedules creation  Site safety coordinator  Superb management skills  Security systems knowledge      Safe job site set-up  Building codes and regulations  Blueprint fluency  Power and hand tool operation  MS Office proficient  Organized and detail-oriented  Project budgeting  Cost control            Accomplishments      Held a 96.5% success rate on assigned projects.  Managed a $32 million dollar project, while supervising a team of 57  Was known for expectations of cleanliness and most organized sub-divisions in the company  Trained and mentored over 115 construction workers, general laborers and apprentices. home construction project. workers.  Very thorough with final walk thru with buyers        Experience      Senior Construction Manager     Mar 1994   to   Aug 2013      Company Name   Ôºç   City  ,   State    Qualified competitive subcontractor bids prior to execution of contracts.  Carefully coordinated plans and specs using marketing programming standards.  Managed the rights of way, easement and dedication processes.  Educated general contractor personnel on the quality standards throughout the construction process.  Transported materials, tools and machines to installation sites.  Directed the general contractor on required mock-up preparation.  Obtained notices of completion and compliance certifications from all of the construction administration consultants.Reviewed and investigated Proposed Change Order Requests (PCOR).  Acted as the liaison between landscape architects and the general contractors.  Submitted all project closeout documents in accordance with the contract.  Assigned projects and tasks to employees based on their competencies and specialties.  Performed construction site pre-inspections and coordinated post-construction audits.  Accurately provided status information on project progress to the project management.  Efficiently recorded and rejected incorrect deliveries of material to site.  Monitored the safety of all construction activities, making on-site personnel safety the top priority.  Proficiently used the Incident and Issues Tracking (IIT) system to document all on-site issues.  Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols.  Coordinated training for the construction teams on site-specific requirements, techniques and procedures.  Properly maintained all on-site equipment and vehicles.         Education      Bachelor of Science  ,   Construction Management Technology   1993     Ohio State University   Ôºç   City  ,   State  ,   United Staes    Coursework in Residential Carpentry, Blueprint Reading and Construction Safety  Building Construction Trades Technology Certificate  Coursework in Exterior Finish and Moisture Protection  Coursework in Floor Systems, Wall and Ceiling Framing        Skills     Customer Service Satisfaction  Project Management  Multi Task Management  Expense Control  Soft Account budgeting    "
CONSTRUCTION,"         PROJECT COORDINATOR/SITE ACQUISITION AND CONSTRUCTION       Professional Profile     Skilled Project Coordinator bringing extensive background in Site¬†Acquisition and Construction. Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities.¬†           Experience     September 2015   to   Current     Company Name   City  ,   State     Project Coordinator/Site Acquisition and Construction        Process Purchase Order Requests and issue Purchase Orders.  Track pay point deadlines for all job sites in order to ensure that financial deadlines are met.  True up sites to ensure they will pass client auditor review, prior to actualization of Site Acquisition project milestone while maintaining a score of 99% rating with client.  Assist Project Manager on a daily basis with compiling reports and reconciliation of budget reports.  Manage budget and job costing for over 600 projects to date.  Participate in weekly meetings with customer via telephone conferencing.  Attend semi-weekly meetings with client.  Handle all other tasks that are out of the ordinary on a daily basis.  Current job responsibilities include data entry and require me to perform Site Acquisition related tasks daily in MS Office, NORAD, Oracle, Nsite, Filenet, Share Drive and REM.         April 2013   to   March 2015     Company Name   City  ,   State     Construction Coordinator II        Download and check closeout documents for accuracy.  Change naming convention on each document in order to comply with client's standards.  Download and check closeout photos to ensure that all required photos are correct and submitted.  Upload closeout documents and photos in client's database.  Assist Project Managers with site audits to ensure accuracy.  Work with vendors on a day-to-day basis to collect missing or incorrect documents and photos.  Process documents and photos for over 1,000 job sites.  When necessary, assist change order department with processing vendor change orders.  Collaborate with the scoping department to ensure change orders are accurate.  Operate as a team member in order to meet and exceed client deadlines.         November 2004   to   April 2013     Company Name   City  ,   State     Administrative Assistant/Office Manager        Provide high level administrative support to President and Vice President.  Plan and organize daily operations in order to ensure all projects are on schedule.  Process payroll weekly through ADP; handle Accounts Receivable and Accounts Payable.  Maintain books for five companies which include reconciling checking and credit card accounts on QuickBooks.  Create and maintain budget reports for tracking expenses for each job site.  Place orders for materials needed for job sites when necessary.  Prepare and upload closeout documents and photos for each job site.  Make travel arrangements for all personnel.          Education          University of the Incarnate Word   City  ,   State       Bachelor of Arts                  University of Texas   City         Paralegal Certificate                Skills    Accounts Payable, Accounts Receivable, administrative support, ADP, budget, credit, client, data entry, database, Filenet, financial, job costing, materials, meetings, MS Office, Oracle, Paralegal, Process payroll, personnel, QuickBooks, reconciling, telephone, Make travel arrangements   "
CONSTRUCTION,"         DIRECTOR OF FACILITIES AND CONSTRUCTION       Executive Profile    As a Mechanical Engineer, I find it tremendously rewarding to problem-solve and build a legacy for high-end residential construction and commercial endeavors. It's exciting to work with other business owners who have a great vision and want to build a structure around those dreams. This is my business plan! With honesty, creativity, good teams and hard work, we can help put a structure to your imagination. With over 15 years experience in all phases of facilities design, construction and maintenance; my work incorporates Engineering, a Univ. of Florida MBA, and a General Contractor's license.   As a seasoned professional in attraction design, construction, operation and maintenance: including blue sky inception, concept implementation, Performa budgeting, and A&E design, my business plan has evolved to a fun place. Thinking from big picture to details matriculates to successful, effective communications with many styles of clients and employees; e.g., Board Members, business owners, senior executives, City and County Officials, religious leaders, peers, and direct reports.¬†If you find you are in need of Construction Services, give us a call and we would love to help you build your legacy.      Skill Highlights         Academically Educated¬†  Residential Builds  Residential Renovations  Commercial Builds    Commercial Renovations¬†  Building Additions  Experienced Cost Estimator  Direct Communicator           Core Accomplishments     $10M Condominium Project on Cocoa Beach,   Building the Town Hall for the City of West Melbourne,  20,000 Leagues Under the Sea Aattraction Conversion,  Developed Successful 10-year Integrated Facility Plan at Walt Disney World,   Youngest City Executive in Texas,¬†  Tau Beta Pi; top 5% of Engineers,   Air Force Service,  Partners in Excellence (Disney's highest achievement award) 1999,  State of Texas Governor's Award Key to the City of Waco, TX,   School Board of Brevard County Construction Achievement Award, City of West Melbourne City Hall - Building Award - Built to LEED Certification,   American Society of Mechanical Engineers,  American Public Works Association       Professional Experience     02/2012   to   04/2014     Director of Facilities and Construction    Company Name   Ôºç   City  ,   State     Provided day to day leadership for the facilities team, Site Development and New Location Selection Coordinator, Negotiated with Developers and Property Mangers to secure 16 new locations  Directed the Architects and Engineers on creative and iconic new restaurant design, Lead the new store construction activities and openings  Implemented sustainability initiatives - Energy Management Programs- Saving the Company 23% of previous KWH usage and an average ROI payback in just 8 months, Implemented a selective preventative maintenance program for critical equipment   Orchestrated targeted renovation work to increase restaurant offerings - install ""iconic"" wow factors inside and outside to drive increases in guest counts and revenue. Implemented a strong work order system keyed to asset numbers for tracking life cycle management cost.        06/2006   to   Current     Project Manager/Construction Engineer/Co-Owner    Company Name   Ôºç   City  ,   State     Provided Construction Engineering Consulting, Project Management Consulting, and General Contracting Services to Public and Private Sector Markets.  Services included: Design-Build; Church Gymnasium, High-End Residential, Sports Facilities, Multi-Tenant Construction Projects and Single Family Home Construction. Restaurant Additions/ Renovations,¬†Fire Stations, Police Stations, City Halls, Public Works Facilities, School Expansions. Infrastructure projects; Portable Water plant component construction, waste water plant component construction, force mains, lift stations, retention ponds, and storm water collection and distribution systems. Notable projects include; Smokey Bones Restaurants, City of West Melbourne City Hall, City of Altamont Springs Public Annex, Construction for an energy efficient Multi - Chiller and Ice Plant Installed for large facilities, HVAC installations, City of Melbourne Fire Administration Building and Operation Fire Station 71.  30,000 Square Foot Nested T-Bay Aircraft Hanger and Runway and Critical Alterations to a Historic Court House facility        07/2004   to   06/2006     General Manager Southeast Operations    Company Name   Ôºç   City  ,   State     Lead the South East Division of Production Resource Group - the largest Entertainment Technology Provider in the World.  PRG provides Lighting, Audio, Scenic and Labor for large scale special events including; Super Bowl, Grammy's, MTV's Music Video Awards and Large Concert Events - Madonna, Rolling Stones, Eagles, U2, and Cold Play.  Reported to the President  Construction of Several Scenic Venues performed - Disney Parade Enhancement, Cinderella's Castle Show, Nickelodeon Show Elements, Paramount Parks Christmas Show and many others.        03/1999   to   07/2004     Manager, Facilities Engineering     Company Name   Ôºç   City  ,   State     Lead the Engineering Services Department comprised of 100 plus employees that consisted of artists, skilled craftsman, planners, schedulers and salaried leaders to maintain the facilities and aesthetics for Walt Disney World - Magic Kingdom.  Functions include: Coached the proactive facility team in day to day maintenance, preventative maintenance, predictive maintenance, for the entire Magic Kingdom Complex, Ensured our system data was current and accurate, Managed Department Budget ($16M)  Managed Magic Kingdoms A&E resources as well as helped outsource Design and Engineering needs, Recruited and Managed a network of Contractors and Sub-Contractors to achieve and accomplish the goals and objectives of Senior management, Rotational Park Duty Manager, trained to handle all operations of the park as well as handle specific  guests issues and emergency situations, Notable projects: Space Mountain Ride System Upgrade, Fantasy Land Improvements, Big Thunder Mountain Rehab, Pirates of the Caribbean Rehab, Adventureland improvements - Alladin and Area Development, Philharmarnic, Small World Rehab, Cinderella's Castle Rehab, Stitches Great Escape, Crystal Palace Major Renovation, Confectionary Rehab, Emporium Expansion, Main Street Caf√© Rehab, and Out Door Foods Facility,  Ultimately all projects were managed to promote the Goal of making the improvements the best guest experience in the family entertainment industry.         Education     2004     MBA  :   Masters Business Administration    University of Florida   Ôºç   City  ,   State                    Mechanical Engineering    California Polytechnic State University   Ôºç   City  ,   State      Mechanical Engineering            General Contractor License      with additional certifications;¬†¬†Certified Underground Utility License; Excavation Contractor, CUC Advanced MOT (Traffic Management for road work), Certified OSHA Safety Rep., Confined Space Certification (Lift Station work)        Interests    Spending time with Family; Water Skiing, Playing¬†Soccer, Hobby Farming      Skills    Uniquely bringing a Mechanical Engineering background alongside a General Contractor License allows for a great relationship with Clients, Architects and Engineers. Due to higher education and experience, consulting naturally plays a valuable skill set. Some hands-on experience over the past 20 years includes; Energy Efficiency, Energy Management, HVAC, New Builds, Renovations, Building Add-Ons,¬†all within the scope as a¬†Senior Manager and Owner with Leadership experience of jobs ranging from $30,000 to $30 Million.   "
CONSTRUCTION,"         PROJECT COORDINATOR ‚Äì CONSTRUCTION SIDE           Summary     Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise.Versatile Office manager capable of managing dynamic and cross-functional teams as well as projects. Over 10 years of progressive experience in business management and the legal arena.       Highlights          Interpersonal Skills:  Works Independently, Handles Pressure Well, Meets Deadlines, Proficient Managerial Skills, Effective Team Leader and Efficient Team Player, Excellent Customer Service Skills, Exemplary Work Ethic, Multi-tasks, Plans and organizes individual and corporate meetings, Excellent written and verbal communication skills       Technical Skills:  Typing (70 WPM), Dictaphone, Transcription, Speed Writing, CaseNet, Proficiency in Microsoft Word (95 through Word 2007), Microsoft Word Perfect, Excel, Outlook, Access, PowerPoint, Timeslips, Quikbooks, Other miscellaneous programs, Calendaring, Travel Arrangements, Itineraries, Proficient in using the ‚ÄúTickle System‚Äù for legal and corporate matters, Filing, Fax Machine, Copiers, Travel Arrangements, E-filing, Multi-line Telephone Systems. Data Entry (Superior), Minutes of Meetings, A/P - A/R            Skills     LEGAL EXPERIENCE (10+ years):   Administrative Law, Corporate Law, IP, Contractual Law, Bankruptcy Law (Debtor's rights: Chapter 7 and 13), Workers' Compensation Law. Domestic/Family Law, Estate Planning, Personal Injury, Medical Malpractice, Plaintiff and Defendant Work, Creditor and Debtors' Rights       Accomplishments     Increased office organization by developing more efficient filing system and customer database protocols.Planned and executed all aspects of a major office headquarter move.Developed and implemented company's first employee manual outlining all proper business procedures and office policies.       Experience      Project Coordinator ‚Äì Construction Side    September 2014   to   May 2014     Company Name   Ôºç   City  ,   State     Designed electronic file systems and maintained electronic and paper files.Managed the day-to-day tactical and long-term strategic activities within the business.Compiled and synthesized relevant business data for coordination of integrators, local jurisdictions, materials, and customers for successful delivery and completion of projects.          Dispatch ‚Äì Life Safety ‚Äì Managed IP Services    January 2012   to   September 2013     Company Name   Ôºç   City  ,   State     Monitor and dispatch on Burglary Alarms, Fire Alarms, and Medical Emergency Alarms and Signals using proven methods from the book of Standard Operating Procedures Handbook ensuring life safety measures during life threatening emergencies.Monitor and dispatch for maintenance issues with alarm systems and backup monitoring equipment, including panels, receivers, sensors and key fobs.  Enter and request service for such issues and schedule field tech support appointments.  Take incoming calls from clients, informing, answering questions and troubleshooting problem areas with alarms and signals.          Temporary placement of Leasing Agents, Assistant Property Managers and Property Managers      July 2011   to   December 2011     Company Name   Ôºç   City  ,   State     Various Leasing computer programs, i.e.  MRI program, Yardi program, Model and Vacant Tours, Add Guests, Work Orders, Follow up, Accept Monies, Lease Apartments (most leased ‚Äì 2 apartments in one business day). Closing Skills, Desire to make large strides in short period of time.  Small Communities Boulder Springs (100+ units), Medium Communities (Bonhomme Village, Meadow Park) (200 ‚Äì 400 units), Large Communities (600+ units) Knollwood Apartments, Marlboro Trails, Mills Property, Gingco Property. File Audits, Insurance Audits.  Ensure compliance of legal standard for all tenants, maintenance crew and office staff.          Office Manager/Field Supervisor     July 2007   to   April 2011     Company Name   Ôºç   City  ,   State     Under $500,000 annual income and budget.  Help write and implement mission statement, ensure SEC filings, Certificate of Good Standing, Annual Reports, etc.,  Administrative Policies and Procedures, Company Rules and Regulations, Highly ethical and practice due diligence, ensure confidentiality of all business matters and compliance of all state laws and legal requirements.General Office Duties:  A/R, A/P including monthly reconciliation of business accounts using QuickBooks, Annual Tax Preparation, General Office Procedures included Filing, Correspondence, Ordering Office Materials, Client Contact, Sales and Marketing, including direct mailings and flyer designing and distribution. Field Supervisor Duties:  Schedule work crews, Ordering and Pickup/Delivery of equipment, tools, and materials for each job.  Schedule job labor and deliver materials, ensure local and state compliance of all jobs.  Job site quality control and training on simple work tasks.  Ongoing communication with crew and customers through completion of job assignment. Handle Negotiations of contracts when necessary to help facilitate the best outcome for all parties involved.         Education      Associate of Applied Science   :   Business Administration  ,   2011    St. Charles Community College   Ôºç   City  ,   State              Associate of Applied Science   :   Paralegal Studies  ,   1994    Washburn University   Ôºç   City  ,   State           "
CONSTRUCTION,"         CONSTRUCTION AND DESIGN PROJECT MANAGER       Summary    Seasoned Design and Construction Project Manager with more than 13 years' experience in managing multimillion
projects in the US and abroad. Expertise in coordinating and overseeing all aspects of design and construction, from
conceptualization to completion, while providing continuous status reports to business owners and investors. Proven
track record of achieving construction goals and consistently completing projects on time and budget. Fluency in
English and Italian with working knowledge of Spanish and French. Seeking to leverage success and experience to take
next career step in a challenging project management position with a respected institution in Connecticut.      Skills        Sage Timberline Software, Compeat, QuickBooks, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access)            Experience      Construction and Design Project Manager   10/2002   to   Current     Company Name   City  ,   State       Oversee all facets of project management for several multimillion-dollar restaurant and residential projects in
      New York City and London, including contract negotiations and administration, project estimation, material
      purchasing, budget management, and site management; managed design and construction for 10 projects to
      date.  Coordinate with owner and investors during pre-construction phase to develop requirements, scopes of work, and
      budgets; execute and manage budget and schedules from conception to completion.  Organize trades, procure source materials, and liaise between owner, principal architect, designers, engineers,
      subcontractors, and vendors.  Partner with architects to solicit bids for construction and design, assess bids, and award contracts.  Manage selection and hiring of design and construction subcontractors, and work with both teams to achieve
      milestones on time and on budget.  Document observations and photograph ongoing design and construction work, produce field reports, and
      regularly communicate project status to internal partners weekly.  Investigate issues and expedite resolution to maintain timelines and budgets; develop strategies to prevent
      recurrence of issues.  Research and commission artisans to build site specific and custom objects for interior and exterior design and
      d√©cor.  Source and purchase materials from international vendors, and purchase and coordinate material shipments from
      vendors to construction sites.  Ensure compliance with requisite regulations, including federal, state, and local building codes and safety
      guidelines.  Past experience includes Education Program Coordinator at Solomon R.  Guggenheim Museum, Office
Manager at Cranmer Art Conservation, Inc., and Assistant Program Manager at Trinity College.          Education and Training      Bachelor of Arts  :   Museum Studies and Art History Art History Italian    The City College of New York   City  ,   State       Museum Studies and Art History Art History Italian        The University of Vermont   City  ,   State       Dean's List        Certifications    Design and Construction          Budget Development and Management
       Project Management          Requests for Proposal and Estimation
       Contract Negotiations and Administration          Sourcing and Procurement        Skills    architect, Art, budget management, Budget Development and Management, budgets, budget, building codes, Contract Negotiations, contracts, Design and Construction, hiring, materials, Access, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Office
Manager, Procurement, Project Management, Proposal, purchasing, QuickBooks, Research, safety, Sage, Solomon, Timberline   "
CONSTRUCTION,"         TRAINING SPECIALIST - CONSTRUCTION EQUIPMENT       Summary     Experienced Construction Equipment Operator and Carpenter that is hardworking, dependable, and reliable; offering extensive experience with heavy equipment operation. Highly motivated to produce quality work on tight deadlines with safety in mind and to exceed expectations.       Experience     October 2010   to   Current     Company Name   City  ,   State     Training Specialist - Construction Equipment       Serve as a Training Specialist and Training Manager for construction equipment the U.S. Army procures.    Developed, updated, and managed training material that provides the Soldier on basic operation, techniques, and maintenance procedures for the various types of construction equipment that the U.S. Army's owns.   Developed scope of work and contract language.  Conducted reviews and provide recommendations on associated Technical Manuals for construction equipment before authentication and publishing in occurs.  Evaluated training materials prepared by instructors.  Monitored training costs and created budget reports for management.          August 2000   to   October 2010     Company Name   City  ,   State     Delivery Driver       Delivered product and filling vending machines at all points of availability within established accounts. Completed a daily pre-trip inspection checklist before first delivery of the day. Operated motor vehicles in a safe and efficient manner. Loaded and unloaded merchandise at stores and vendor locations. Maintained a Commercial Drivers License Class A.         Military Experience     February 1999   to   Current     Company Name   City  ,   State     Combat Engineer: Construction Foreman, E-7     Serve as Platoon Sergeant of a 42 Marine size platoon that is responsible for the professional development, morale, health and welfare of Marines.   Mentor Marines on the knowledge and procedures for: horizontal and vertical construction, blueprint reading, concrete form construction, concrete mixing and pouring, concrete saw operations, masonry work, concrete block and brick laying techniques, 250/260 CFM compressor operation and maintenance procedures, basic surveying techniques, soils testing, airfield damage repair, bridging operations, and security operations.  Create bill of materials, drawings, and submitted supporting documentation required for construction projects as necessary.  Maintained accountability for over 1.2 million dollars in tools and equipment.   Awards:    (3) Navy and Marine Corps Achievement Medals  Iraq Campaign Medal with Bronze Star  Global War on Terrorism Service Medal  (4) Selected Marine Corps Reserve Medals  National Defense Medal  Armed Force Reserve Medal with Bronze Hour Glass and ""M"" Devices  (3) Certificate of Commendations          Education     2015     Eastern Michigan University    City  ,   State  ,   USA     Bachelor of Science  :   Construction Management     The construction management major reflects the current needs and trends in the construction industry and is accredited by the American Council for Construction Education. Classes completed to date: Introduction to Construction, Construction Safety, Analysis of Commercial Prints, Electrical and Mechanical Equipment Systems, LEED for New Construction and Major Renovations, and Legal Environment of Business Law.              Henry Ford Community College    City  ,   State  ,   USA     Associate of Applied Science  :   Architectural/Construction Technology     Attended from 08/28/2000 - 05/05/2002  Earned 24 Cedits         Technical Skills and Qualifications      Active Secrete Clearance ¬†   Current Licenses:  CDL Class A, Scrapers, Graders, Loaders, Excavators, Bulldozers, Backhoe Loaders, Skid Steer Loaders.   Certifications:  Program Management Level I, Life Cycle Logistics level I & II, AutoCad, Microsoft Office Suite, Troxler Nuclear Guage Densometer, Radiation Safety Officer, Radioactive Commodity Identification/Transportation, Hazmat, and CPR.       Accomplishments      Member of Eastern Constructors Organization  Supervised and constructed 16 homes from start to finish for the Southwest Indian Foundation, in Gallup New Mexico.  Supervised and managed 172 construction projects throughout  the Al Anbar Providence of Al Asad Iraq.   Project Manager and Construction Foreman for constructing the Marine Corps Logistics Command site aboard Al Asad Air Base, Iraq. This became the focal point of the Marine Corps exit strategy for leaving Iraq.  Completed Combat Out Post Baghdadi project four days ahead of schedule, which effectively improved the defensive capabilities of the 7th Division Military Transition Team.  Trained 203 Soldiers on how to operate construction equipment.  Trained 432 Marines on proper construction procedures and techniques.  Developed the Radiation Safety Officer Course for the Troxler Nuclear Guage Densometer in accordance with the Nuclear Regulatory Commission guidelines, a 492 page training support package.     "
CONSTRUCTION,"         SHORE SENIOR CONSTRUCTION PIPING ENGINEER           Professional Summary    Mechanical engineer with more than 7 years' experience in construction field of EPC Oil &Gas industries onshore and offshore projects including structural, process piping, underground piping system, flow lines, transmission pipelines, pressure vessels, storage tanks and static/rotating equipment.      Core Qualifications          AutoCAD  Solid Works  Project And Visio  Microsoft PowerPoint  Microsoft Excel  Microsoft Word  System facility And Plant Modifications  Material Handling  Pump And Piping Systems  ASME  Talented Technical Writer  Time Management Skills  Key Skills              Experience      Shore Senior Construction Piping Engineer    November 2013   to   Current     Company Name          Installation Equipment(slug catcher, high-pressure scrubber, Knock out drum , 16"" Metering Gas Skid and oily water treatment unit) with Tie-in new piping network.  16"" x 30 km Oil pipeline and16"" x 18 km Gas pipeline construction.  Fabrication No of 3 oil and firefighting tanks with 500 M3 capacities.  Oil, Gas and firefighting piping network around GOSP.  Commissioning and start up for plant.  OFF-Shore activities Platform-A Construction of several carbon steel transmission 24"", 8"" & 4"" x 17 Km sea pipe lines using marine barge PMS-12.  Installation of (110 ton) deck extension using marine barge pms-12.  Well head hook-up piping fabrication and erection for 4 wellheads using marine barge maridive-300.  Installation two deck extensions 45 tons & 20 tons using marine barge PMS-11.  Installation two deck extensions 25 tons & 18 tons using marine rig 124 shelf drill.  Replacement all pipe lines and valves at platform AMAL-A using marine barge GEPO EL AMLAK.  Installation two 46"" piles beside platform and ties it by welding 10 braces.  Installation three 30"" conductors beside platform and ties it by welding 20 braces.  Platform-B Installation pig Launcher (8"" flow line) using marine RIG ELZAHRA.  construction of several carbon steel well head hook-up piping including  welding, NDT , hydro test , erecting, steel structure fabrication and commissioning  for the following 4 wellheads using marine RIG EL-ZAHRA Installation three conductors beside platform and ties it by welding 22 braces.  installed three deck extensions using marine RIG BAHRI-1 SINO THRWA.  Replacement all pipe lines and valves at platform AMAL-B using marine RIG ELZAHRA.          Construction Piping Engineer    June 2009   to   November 2013       BADR Petroleum Company and SHELL - Matroh, Abide Major Activities Replacement for old 2 Regeneration Column's height is 34 meters and 80 Tons weight.  Tie-in piping network of pre-compression plant which is under construction, to carry out a rectification project to replace over 500 valves and to implement a number of 50 plant modifications FCP (Field Change proposal).  Fabrication & Installation of new Metering.  Recycle compressors A&B (FCP-239)-Changing of first and second stage from Carbon Steel pipe to Duplex pipe and Hydro test for it.  Construction of several carbon steel transmission pipe lines including trenching, stringing, welding, coating, lowering, sand-bedding, back filling, Well head hook-up piping duplex, hydro test , cable tray and Electrical & Instrument  works  for 10 wellheads.  Supervisor engineer for grit blasting & painting of OBAIYED south F/L (carbon steel 10650 M/L) applying painting system - Epoxy HR (high solid phenolic epoxy) 2*125 ¬µ.  Construct and installation a new water treatment project.          Constructions / Piping Engineer    July 2011   to   September 2011     Company Name          Major Activities Erection & installation procedure for the ultra-sonic flow metering system.  Remove/dismantle and install metering skid with all valves.  Remove/dismantle and install all old cable & control house and sampler.  Connect all instrument (control and power) cable to metering house and junction box.  Pre-commissioning and commissioning service.          Company Name          ZAGAZIG, Egypt Technical Skills and qualifications Checking and reviewing isometrics and drawings according to ASME CODE B 31.3, Creating the material take off for drawings, checking & issuing the required materials.  Creating a purchase requisition required for material.  Material Inspection.  Manage and coordinate piping installation activities including daily task risk assessments and compilation of method statements.  Supervise Piping Erection of Gas and Crude area.  Supervise P/L site activities such as trenching, stringing, welding, coating, lowering, sand-bedding and back filling.  Monitoring the project related engineering activities that carried out by contractor and follow the issuing and approving of the IFC documents, drawings, Material requisitions & Pursues orders.  Ensure that all Construction activities are carried out to the project specifications, drawings, procedures, quality needs, estimated costs and safety standards.  Follow up and coordinate the commissioning and testing activities with contractors & vendors up to the completion and testing certificates.  Ensuring the quality control and HSE awareness during construction.  Supervise the company construction Base Crew in repairing defects and executing the required Field Change Proposal and other modifications for Gas plant process during the normal plant operation or at  Shut-Downs and Prepare the resources required for works.  Issuing punch list for the construction works and verify close out of piping punch list prior to hydrostatic test.          Education      Bachelor of Mechanical Engineering   :     2009              Skills    AutoCAD, cable, engineer, engineering activities, filling, HR, Inspection, materials, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, works, network, Oil, painting, Proposal, quality, quality control, repairing, safety, SHELL, Solid Works, Supervisor, Technical Writer, Time Management, transmission, Visio, water treatment, welding   "
CONSTRUCTION,"         SAFETY PROFESSIONAL / CONSTRUCTION SUPERVISOR       Summary    Seeking a Purchasing Manager position with a firm in the Western New York vicinity in which I can utilize my 15+ years experience coupled with my B.S. in Business and my A.A.S. in Engineering Technology to contribute to the leadership and growth of the organization.      Highlights          Over 15 years of purchasing, materials management and logistics planning experience. Strong business/commercial experience conducting purchasing negotiations, maintaining positive business relationships and establishing strategic alliances with vendors, subcontractors and transporters.  Bachelor of Science degree  Able to multi-task and prioritize work load  Proficient with Word, Excel and Outlook in addition to MRPII and proprietary procurement programs.  Experienced preparing purchase orders and monitoring acknowledgements of and changes to POs from award to delivery  Experienced expediting deliveries and conducting follow-up  Experienced procuring stock material for industrial operations, maintenance and repairs  Experienced maintaining minimum/maximum levels of inventory, plus insuring inventory levels are adequate, but not excessive  Career advancement achieved while gaining experience in operations, inventory control, materials management, purchasing, finance, sales and project development  Experienced establishing new stock numbers, entering and reconciling inventory variances in a database  Experienced resolving purchase order/ invoice discrepancies  Experienced initiating and running reports for cycle count performance  Able to work with a team as well as independently; Supervisory experience and people development skills; Experienced interacting with high level business executives  Able to travel              Accomplishments    Experienced preparing purchase orders and monitoring acknowledgements of and changes to POs from award to delivery      Experience      Safety Professional / Construction Supervisor     Aug 2013   to   Current      Company Name   Ôºç   City  ,   State   Safety and Construction Supervisor Professional with experience working both in construction and general industry settings. Experienced working in construction overseeing safety for installation of equipment, underground storage tank removal, dismantling of presses, conducting industrial hygiene monitoring, plus working as a laborer, performing ISO quality auditing, plus purchasing and project management functions and coordinating environmental, health and safety for chemical waste disposal and logistics. OSHA 30 Hour Construction Safety Training and Red Cross First Aid/CPR AED Training.       Buyer / Purchasing Agent     Oct 2010   to   Jun 2013      Company Name   Ôºç   City  ,   State   Manage and coordinate the procurement of materials required for the performance of business operations. Responsible for developing mutually beneficial relationships with vendors, develop initiatives to reduce lead times, and reduce costs. Procure procuring stock material to maintain inventory within budget guidelines to assure the highest fill rate. Contact suppliers to arrange for and ensure on-time deliveries. Authorize payment of invoices for procured items. Return merchandise found unacceptable resulting from the company's nonconforming material guidelines. Created and maintained the approved vendor list. Coordinate the procurement of operating supplies (e.g.: office supplies) as requested by employees and required in the performance of business operations. Created and performed supplier evaluations in compliance with the company's formal procedure.       General Manager-Inventory Control/ Procurement - Temporary Consulting Assignment     Aug 2009   to   Oct 2010      Company Name   Ôºç   City  ,   State   Developed and trained clients' purchasing departments on materials and services procurement strategies and programs. Identified and created partnerships with suppliers to help clients realize the full potential of their supplier relationships in overall cost savings, strategic sourcing and transactional procurement. Developed and implemented clients' inventory programs to increase efficiencies and to identify cost savings.       Assistant Materials Manager / Sr. Purchasing Agent     Jan 2006   to   Aug 2009      Company Name   Ôºç   City  ,   State   Developed and implement all materials and services procurement strategies and programs initially for local facility operations and was subsequently awarded global supplier responsibility for all Asian purchasing from Japan, China and Korea. Negotiated favorable terms and conditions with vendors and subcontractors, procured and coordinated logistics, sourced new suppliers and products, and managed inventory operations for diverse materials and supplies including all electronic components for a multi-million dollar major custom fabricator that serviced both industrial and consumer markets. Extensive experience developing strategic sourcing relationships and alternatives in support of all the business group based purchasing functions in the areas of strategic alignment and critical issue escalation. Was responsible for purchasing both inventory and non-inventory items, general expense products and services, MRO supplies and materials, capital equipment expenditures, construction projects, and for the firm's environmental, health and safety program at optimum cost consistent with prescribed specifications and service levels. Developed and authored ISO 9001-2000 procurement work instructions and procedures for the purchasing department. Participated in and successfully passed all internal and external audits without any major findings. Formulated, recommended and enforced procurement, inventory and logistics policies, guidelines and procedures. Coached and mentored direct procurement staff plus cross-functional, project teams regarding procurement requirements. Performed analysis, planning and scheduling of materials procurement in order to meet the master schedule requirements. Identified and deliver significant savings and cost improvements for internal clients. Implemented JIT inventory management system, lean manufacturing strategies, continuous improvement principles, MRPII integrated software and managed raw material inventories so they were within corporate guidelines. Maintained high-level contacts with suppliers plus negotiated and managed major contracts. Lead team in development of computerized purchase order/receipt system and E-procurement program and procedures. Reconciled and approved vendor invoices. Additionally, analyzed and established logistics policies and external transporter agreements for manufacturing operations and shipping/receiving departments. Was responsible for full financial reporting and analysis of purchasing, inventory and logistics management programs. Developed annual raw material standards along with subsequent monthly reporting of actual results against standards. Worked on cross-functional teams with other departments including with production, accounting and corporate management to develop purchasing forecasts and updates that were based on changes in costs. Additionally, validated cost improvement programs. Performed special projects including cost analysis and development of corporate strategies for contract negotiations with major suppliers.       Materials Control and Purchasing Manager     Feb 1994   to   Aug 2005      Company Name   Ôºç   City  ,   State   Developed and implemented all materials and services procurement strategies and programs, negotiated favorable terms and conditions with vendors and subcontractors, procured and coordinated logistics, sourced new suppliers and products, and managed inventory operations for a multi-million dollar major custom fabricator for industrial and consumer markets. Was responsible for strategic sourcing and purchasing both inventory and non-inventory items, general expense products and services, MRO supplies and materials, capital equipment expenditures, construction projects, and for the firm's environmental, health and safety program at optimum cost consistent with prescribed specifications and service levels. Spearheaded the development of the company's ISO 9001-2000 procurement work instructions and procedures for the purchasing department. Passed all internal and external audits without any major findings. Formulated, recommended and enforced procurement, inventory and logistics policies, guidelines and procedures. Coached and directed procurement staff and cross-functional project teams regarding procurement requirements. Responsible for analyzing, planning and scheduling materials to meet the master schedule requirements. Identified and delivered significant savings and cost improvements for internal clients. Implemented JIT inventory management system, MRPII integrated software, and decreased raw material inventory costs 21.5%. Maintained high-level contacts with suppliers. Negotiated and followed-through on management of major contracts. Spearheaded development of programs and procedures for computerized purchase order/receipt system and E-procurement. Reconciled and approved all vendor invoices. Analyzed and established all logistics policies and external transporter agreements for manufacturing operations and shipping/receiving departments. Responsible for full financial reporting and analysis of purchasing, inventory and logistics management programs. Develop annual raw material standards along with subsequent monthly reporting of actual results against standard. Responsible for working with production, accounting and corporate management providing forecast purchasing updates based on changes in costs. Validated cost improvement programs. Performed special projects such as completing cost analysis and recommending strategies for contract negotiations with major suppliers.       Regional Marketing Manager     May 1993   to   Dec 1993      Company Name   Ôºç   City  ,   State          Assistant Controller/MIS Program Development Manager     Nov 1992   to   May 1993      Company Name   Ôºç   City  ,   State   temporary contract position       Cost Accountant/Assistant to the Controller     May 1988   to   Nov 1992      Company Name   Ôºç   City  ,   State   Project Modification Coordinator/Customer Service       Operations Manager     Dec 1986   to   Apr 1988      Company Name   Ôºç   City  ,   State          Assistant Production Supervisor     Aug 1983   to   Sep 1986      Company Name   Ôºç   City  ,   State          Education           2010     OSHA Institute of America   Ôºç   City  ,   State  ,   US   OSHA-30 Hour Construction Safety and Health, OSHA Institute of America, Austin, TX 2010            1995     Pennsylvania State University, Great Valley   Ôºç   City  ,   State  ,   US   Certified Purchasing Manager (C.P.M.) Review & APICS Review Courses, Pennsylvania State University, Great Valley, PA, 1995       B.S.  ,   Business Administration, Industrial Engineering   1983     Grove City College   Ôºç   City  ,   State  ,   US   B.S., Business Administration/Minor in Industrial Engineering, Grove City College, Grove City, PA, 1983       A.A.S.  ,   Engineering Technology   1979     Community College of Allegheny County   Ôºç   City  ,   State  ,   US   A.A.S. Engineering Technology, Community College of Allegheny County, Pittsburgh, PA, 1979       Certifications    CPR C.P.M      Skills    Buying/procurement, Purchasing, Operations, Inventory, Procurement, Invoices, Health And Safety, Iso, Logistics, Clients, Strategic Sourcing, Accounting, Audits, Contract Negotiations, Contracts, Cost Analysis, Financial Reporting, Jit, Logistics Management, Manufacturing Operations, Million, Scheduling, Shipping, Shipping/receiving, Purchasing Manager, Purchasing Agent, Accountant, Customer Service, Receptionist, Retail Sales, Continuous Improvement, Forecasts, Lean Manufacturing, Materials Manager, Materials Procurement, Budget, Business Operations, Buyer, Office Supplies, Construction Safety, Auditing, Cpr, Industrial Hygiene, Machine Safety, Osha 30, Osha 30 Hour, Osha 40 Hour, Project Management, Quality Auditing, Red Cross, Safety Training, Training, Underground Storage, Underground Storage Tank, Operations Manager, Increase, Inventory Control, Marketing, Award, Database, Excel, Finance, Invoice, Maintenance, Materials Management, Outlook, Point Of Sale, Pos, Project Development, Purchase Orders, Reconciling, Sales, Sales And, Word, Apics, Industrial Engineering, A.a.s.   "
CONSTRUCTION,"         LEAD CONSTRUCTION MANAGER / REGIONAL QUALITY MANAGER       Summary     Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team.        Highlights          MS Office proficient  Organized and detail-oriented  Superb management skills  Project budgeting  Building codes and regulations  Permit processing  Safe job site set-up      Blueprint fluency  Power and hand tool operation  Residential construction specialist  Cost control  Baseline schedules creation              Experience     11/2010   to   03/2016     Lead Construction Manager / Regional Quality Manager    Company Name   Ôºç   City  ,   State      Software/Databases: 	MS Office, MS Word, MS Excel, MS PowerPoint, MS Outlook, Microsoft Project, Anritsu Software, Adobe Pro, Siterra, Remedy, Visio, Quick Base, Documentum Operating Systems: 		MS Windows / Mac OSX Methodologies:	Operations Management, Homeowners/Property Management, Project Management, Business Analysis, Inventory Management Processes Accountable for managing the daily field construction activities for the AT&T Turf - LTE project in New Jersey /Staten Island and San Diego Markets Completed 1000+ LTE and NSB site builds ensuring scope of work compliance, safety, quality, schedule, implementation and customer satisfaction Committed to both NSB and LTE sites on the team and regarded by the team as one of most experienced construction managers.  Continually provided guidance and training to multiple general contractors and OCI construction managers related to the LTE scope of work and AT&T specifications.  Identified opportunities for improvement with project scope and methods of procedure.  Implement changes and processes to improve construction efficiency and quality.  Enforced our high quality expectations with the contractors and team by co-creating a QA punch list consisting of over 600 items to be checked and verified on each site.  This list replaced the AT&T national standard ND-51 compliance checklist on Black & Veatch LTE sites and resulted in a formal submission to AT&T Wireless from the National Quality Manager for approval to be implemented nationwide.         01/2007   to   11/2010     Owner / General Contractor    Company Name   Ôºç   City  ,   State      Supervised construction for over 300 Projects in New York, New Jersey and Pennsylvania and managed a construction team of up to 20 people including Employees, Subcontractors, Architects and Engineers.  Worked closely through weekly cross-functional meetings with Engineering, Subcontractors, Employees, Homeowners and Property Management.  Assigned action items and tracked required deliverables and task completion to maintain project deadlines.  Key contributor to the designs and revisions of construction details throughout the construction phase for standardization of design specifications and creation of construction task order and tracker templates.  Continuously monitored working environment, production and quality to effectively and safely increase revenue, efficiency and Profitability.  Often answered construction, design and logistics questions and resolved numerous project issues,.         07/2006   to   05/2007     Specialty Manager    Company Name   Ôºç   City  ,   State      Supervise Associates in the selling effort, ensuring the store's in-stock position and maintaining an appealing and organized store appearance.  Key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns and supporting service needs for both.  Supervising Store Associates to include interviewing, hiring, motivating, coaching, training, developing and communicating to associates.  Provided support for Microsoft Client and Server systems.  Performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary.  Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support.         01/2001   to   01/2006     System Administrator    Company Name   Ôºç   City  ,   State      Provided support for Microsoft Client and Server systems.  Installed and supported network printing devices, upgrades and repairs hardware.  Maintained user and group policies, Active directory, security procedures, VPN and client requested back-up procedures.  Network administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support).  Performs technology needs analysis.  Rolls out hardware and software to ensure optimal deployment of resources.  Plans, implements, and supports the network and computing infrastructure plan.  Manages small to medium sized projects according to agreed upon budgets and schedules.  Assists with technology planning through ongoing research.          Education     2006     Currently Pursuing Cisco Certification and PMP Certification, 2016
Netcom Information Technologies                  Microsoft Certified Professional Andrew Connector & Weatherproofing Certificate OSHA 10-hour Certification First Aid/CPR RF Awareness               Skills    account management, Active directory, Adobe, back-up, backup, budgets, Business Analysis, Cisco, Client and Server, coaching, hardware, CPR, client, customer satisfaction, Databases, Documentum, e-mail, First Aid, functional, hiring, internet access, Inventory Management, logistics, Mac, managing, meetings, Microsoft Certified Professional, MS Excel, MS Office, office, MS Outlook, MS PowerPoint, Microsoft Project, MS Windows, MS Word, needs analysis, Network administration, network, Operating Systems, Operations Management, Performance management, policies, Processes, Project Management, Property Management, Quality, QA, Quick, repairs, research, safety, selling, sales, San, scheduling, staffing, supervisor, Supervising, supervision, upgrades, VPN, Visio, web server   "
CONSTRUCTION,"         COMMERCIAL PROJECT MANAGER AND CONSTRUCTION MANAGER           Summary     Tech-savvy Project Manager well-versed in all aspects of project management from inception to completion. Excels in recruitment and talent acquisition, as well as process reengineering and improvement.       Highlights          Unsurpassed work ethic  Organized  Detail-oriented  Superb time management skills      Results-oriented  Relationship building  Productivity improvement  Management information systems              Experience         January 2011   to   Current     Company Name   -   City  ,   State      Computer hardware and software technical support company.  Owner Started TSI LLC to bring affordable computer support to individuals and small businesses in the Chicago area.  We specialize in providing advice to users, as well as day-to-day administration, maintenance, and support of computer systems and networks.  Clarifies project scope and objectives, coordinates activities of a project team, and identifies resources and implementation strategy.  Install and configure new equipment, including operating software and peripheral equipment.  Undertake routine preventative measures and implement, maintain and monitor network security.  Convert paper charts to Electronic Medical Records (EMR) for physicians.  Install computer networks such as local area networks, wide area networks, internet, intranets, and other data communications systems.  Ensure systems comply with industry standards such as HIPAA, MU, and COBIT.  Monitor employees or family computer usage.  Manage email, spam, and virus protection.  Manage system backup and restore if necessary.          Commercial Project Manager and Construction Manager    January 2007   to   January 2011     Company Name   -   City  ,   State      Design and build Construction Company with $100 M in annual sales.  Hired to provide on-site leadership, management, and technical direction of operations for the construction processes associated with commercial buildings.  Serve as project manager and prioritize jobsite assignments for crews of up to 20 individuals.  Instrumental in the completion of 21 commercial projects valued at approximately $50M.  Oversee on-time completion of multiple smaller projects ($10M total) within budget constraints.  Increase efficiency and productivity by recommending and implementing online forms/reporting availability, wireless networking for office and field staff, and new scheduling software.  Orchestrate key project activities by coordinating core aspects with approximately 100 on-site subcontractors and skilled trade crews.  Ensure adherence to regulatory guidelines through compliance inspections and OSHA training.  Develop high morale and culture of trust by maintaining open communication with customers, contractors, and staff.  Conduct end to end project management of large or multiple large projects.          Construction Manager    January 2003   to   January 2007     Company Name   -   City  ,   State      Award-winning, NYSE-listed residential luxury home builder with 4,000 employees and $6B in annual sales.  Joined company to oversee project activities.  Developed and implemented construction schedules, coordinated workflow of multiple trade contractors in a high-production environment, provided ongoing inspection of builds, and enforced company policy with regard to project safety regulations.  Fundamental in closing $25M+ in new home sales annually, leading to ""Community of the Year"" award for quickest settlements, most settlements, and best customer satisfaction.  Expedited projects by developing and implementing a 10-month construction schedule.  Ensured quality of projects by managing sub-contractor schedules and deliveries, evaluating performance, conducting ""checkpoints"" on policies / procedures, managing homeowner walkthrough process, and participating in compliance inspections.          Project Manager and Network Consultant    January 1998   to   January 2001     Company Name   -   City  ,   State      Provides integrated broadband communications and information services including local and long distance voice services, Internet connectivity, data transmission, and web hosting.  Develops other enhanced services including network design and implementation, equipment selection, procurement and installation.  2.5B in annual sales.  Chosen to manage a team of technical engineers tasked with providing technical support to customers and vendors.  Oversaw project schedules, problem resolution, and account management.  Performed human resources functions with regard to hiring and supervising engineers and support staff.  Provided technical training to groups of 50+ customers and vendors.  Increased sales over 20% through targeted marketing of new software to existing clients.  Saving $10K+ in annual fuel reimbursements by implementing telecommuting procedures for technical support engineers.  Ensured secure network operations by implementing Checkpoint Security Software.  Improved customer productivity by delivering on-site hardware and software training.  Managed customization of products by working in collaboration with ""buyers"".  Develops detailed work plans, schedules, estimates, resource plans, and status reports.          Education      Bachelor of Science   :   Technical Management      DeVry University   -   City  ,   State      Technical Management        Associate of Science   :   Computer Network Information Systems      Westwood College of Technology   -   City  ,   State      Computer Network Information Systems        Check Point Certified Security Administrator                Skills    account management, backup, broadband, budget, Check Point Certified Security Administrator, charts, closing, Computer hardware, hardware, computer networks, clients, customer satisfaction, data communications, direction, Electronic Medical Records, email, forms, hiring, human resources, inspection, Internet connectivity, computer support, local area networks, leadership, managing, marketing, office, network design and implementation, network security, network, networking, networks, policies, problem resolution, processes, procurement, project management, quality, reporting, safety, sales, scheduling, settlements, software training, strategy, supervising, technical support, technical training, transmission, web hosting, workflow   "
CONSTRUCTION,"         NEW CONSTRUCTION / AFE MAINTENANCE MANAGER         Summary    23 years in the Industry, with 18 years of Management / Supervisory experience in Shutdowns, T/A's, and Project related work. Safety statistics for all projects are always at the highest level.¬†Proven track record as Manager / Supervisor managing a variety of construction teams and projects with a <0.5 trir.="""" my="""" experience¬†is="""" within¬†all="""" complexes¬†of="""" the="""" benicia="""" refinery.="""" extensive="""" background="""" in="""" many="""" areas="""" of="""" construction="""" have="""" given="""" me="""" the="""" knowledge="""" and="""" skill="""" to="""" effectively="""" function="""" as="""" the="""" safety="""" manager="""" for="""" the="""" plant.="""" recognized="""" strong="""" team="""" leadership="""" skills="""" and="""" relationships="""" with="""" contract="""" groups,="""" both="""" union/non-union="""" trades.="""" my="""" integrity,="""" reputation="""" and="""" credibility="""" as="""" a="""" leader="""" are¬†what¬†our="""" plant="""" needs="""" to="""" influence="""" safety="""" processes="""" and="""" programs="""" for="""" the="""" betterment="""" of="""" our="""" workforce.="""" i="""" am="""" a="""" proven="""" liaison="""" between="""" plant="""" work="""" groups.="""" results-oriented="""" manager="""" that="""" works="""" efficiently="""" and="""" effectively="""" to="""" complete="""" projects="""" safely,="""" on="""" time="""" and="""" within="""" budget.="""" analytical="""" nature="""" and="""" skills="""" of="""" predicting="""" and="""" vetting="""" construction="""" projects="""" benefits="""" the="""" safety="""" manager="""" position="""" i="""" am="""" applying="""" for.="""" self-starter="""" with="""" a="""" positive,="""" can-do="""" attitude="""" who="""" is="""" driven="""" to="""" learn,="""" improve="""" and="""" succeed="""" and="""" ""move="""" the="""">       Highlights          Safety Plans / Programs  Strong Interpersonal skills  Safety Standards / Procedures  Good Communication skills  Excellent written/verbal skills  Credible Leader, with the highest level of Integrity   Strong Team work, discipline, accountability, competitiveness, and pride  MS Proficient  Strong Leadership abilities  Excellent Execution abilities       Resource allocation  Budget / Cost control  Volunteerism/ Executing Crew Projects: Our crew was big on Adopt-A-Family, Giving tree and community involvement projects. Some of the community projects were Fisher House, Omega Boys and Girls Club, Loma Vista Farms, Cruise for a Cause as well as Hooked on A Cause to name a few. New Projects this year are working with the Solano County Food Bank.             Accomplishments      Building an Organization to handle 5 year ¬†tank plans  Leveled out our current 5 year Tank plan  Building a 10 year strategic plan to standardize reporting  Instituted 3 week look aheads for leveling out manpower and head count control, which resulted in significant cost control measures.  2008-2010: Managed Off-Site Battery Limits Projects, which included site clearing for the construction of four new units within the Valero Benicia Refinery. I was an Operations Supervisor with a vast track record of running safe and successful T/A's for the previous 10 years. Volunteered to take on a lead role as a team player, to improve my knowledge and experience, and trained for this position, having managed so may T/A's, squats and previous unit emergencies. Handled very large workloads with success. Previous T/A management with head counts (200 employees). Effectively managed construction crews of various trades during our VIP Project with head counts of 500 construction employees, supervisors and managers in parallel. Executed work managing supervisors from VLO/Eichleay/Harvest Eng. To successfully complete the project. Systematically closed out all projects per refinery standard procedures/ turnover packages. The project began with and included the following  Safety: Standardized our Site Safety Plan. The Safe Plan template was designed to ramp up and down to follow the VIP Project schedule/headcount. Safety Plan encompassed the VIP OSBL Project, Butamer ISBL Project, FBS OSBL/ISBL Project, and provisions for the new H2 plant. Safety Teams for each of these project utilized my plan to help ensure the Safety of all construction crews  Construction: Successfully managed all Outside Battery Limits (OSBL)/ Inside Battery Limits (ISBL) projects, FGS OSBL, Utilities Upgrades, and the H2 unit prep. Volunteered to assume the role of Butamer Mechanical Coordinator (ISBL), as my workload lightened up. Already heavily involved in the construction phases of all projects, and familiar with the crews coming on board, so it made sense  Successfully managed Union and Non-Union crews on the same jobsite without any mentions of strikes        Experience      Company Name    City  ,   State    New Construction / AFE Maintenance Manager   02/2015   to   Current       Effectively directs the Safety and Health program / processes in our work group.  Leads weekly relevant Safety Meetings with Contractors / Employees¬†to ensure a¬†top down approach.  Maintains top performance in our Safety VPP Football Program  Working to develop Project Manager's in Capital to help improve execution  Strong and effective Liaison between Operations, Project Engineering and Construction Team.  Produced an evergreen tank plan that will get us back in compliance in 4 years.  Producing a 10 year strategic plan for effective / efficient budget controls  Manages 7 employees, providing mentoring to promote career paths and upward movement  Maintains Environmental compliance  Participates in Constructability and Model reviews  Participates in bidding process, job walk-downs and awarding of contracts with various contractors.  Manages Construction schedule activities, manpower loading, and resource loading  Participates in Forecasts, Budget Reviews, Cost control, Efficiencies  Accepted New Contractor reviews Lead to minimize double work amongst Managers  Performing contractor reviews to increase number of specialty contractors for tank plans          Company Name    City  ,   State    Operations Superintendent   07/2011   to   02/2015       Managed plants Operations to ensure we remained at target rates  Maintained safe, stable and reliable operations/ operating envelopes.  Maintained environmental compliance  Managed 40-50 employees on shift.  Provided mentoring for developing employees. Trained 2 S/S step ups, was working on 3rd. 4th and 5th are in line. Crew development as a whole was by far above peer work groups. CBO's were progressing at a better than average rate as well as new OS's. Crew 4 embraced the new organizational structure and worked hard to promote it amongst peers.  Certified Qualified Individual in the area of Oil Spill Response. Experienced with On Land/ Water Division Leader, Situation Control Leader, Planning Section Deputy, planning Section Chief Positions.  Assumed Incident Commander Role during refinery emergencies.  Implemented Refinery Clean Sweeps for housekeeping amongst crews.  Completed OS Manual update, S/S sign off package upgrade and Implemented Crew tool box program.          Company Name    City  ,   State    Operations Supervisor   11/2010   to   07/2011     Backfilled Team 3 OS while their OS planned for TA before being drafted to the PS TA in 4Q2010.        Company Name    City  ,   State    New Construction Mechanical Coordinator   04/2008   to   11/2010       Built and implemented the site safety plan for the VIP Project.  Managed all construction deliverables in my area.  Created/ extended/ tracked all MOC's to ensure compliance.  Hired all Mechanical Supervisors to assist with OSBL workload.  Developed employee work schedule/ vacation schedule/ EPR's.  Completed and participated in safety, constructability, feasibility, progress, and update meetings  Exposed to bidding process, job walk-downs and awarding of contracts with various contractors for OSBL work.  Participated in Constructability and Model reviews (FGS/ Goggle Valves/ Ducting)  Managed Construction schedule activities, manpower loading, and resource loading.  Strong and effective Liaison between Operations, Project Engineering and Construction Team.  Implemented Budget Reviews, Cost control, Efficiencies  Ensure QA/QC of all responsible areas to Refinery/ Construction standards  Directed all civil work for all sites.  Zero recordable injuries for all of my projects.          Company Name    City  ,   State    Step Up Operations Superintendent   06/2006   to   07/2008       Began Training in 05' and qualified in 06'.  Backfilled for all S/S's for vacations, special projects and T/A's  Developed my overall Refinery knowledge while stepping up          Education      High School Diploma  :  Industrial Maintenance Mechanic    De Anza High School  ,   City  ,   State  ,   US    High School Diploma- Industrial Maintenance Mechanic De Anza High School- El Sobrante, CA, USA        Professional Affiliations    Active Fire Dept. member -2012, Honorary Member to Present      Certifications      Emergency Response  Active Fire Dept. member from 2000-2012, Honorary Member to Present  Safety Officer   Incident 100, 200, 300 and 700 courses  Strategy and Tactics  Advanced Fire FightingFoam school   Wild Lands Fire Fighting  Rope Rescue 1- Advanced Specialty Rope Schools  Qualified Haz Mat Technician  Qualified to operate various Fire Fighting Apparatus/ Equipment  Certified in many Emergency Response courses  Competed in the IRTS Competition in 2000 and 2002 (High Angle rescue)  Rope 1 Rescue Qualified  Certified Qualified Individual in the area of Oil Spill Response.  Certified Qualified Individual (Oil Spill Response) Experienced with On Land / Water Division Leader, Situation Control Leader, Planning Section Deputy, planning Section Chief Positions        Skills    Site Safety /¬†Safety Standards, Site Assessments, Liaison, Operations, Environmental Compliance, Mentoring, Site Assessments, Budget /¬†Forecasts, Construction Schedules / Integration, Contracts, Cost Control, QA/QC, Emergency Response, Leadership Skills, Proactive Problem Solving, Self Motivated, Team Building, Team Player, Excellent Written skills, Industrial Maintenance.   "
CONSTRUCTION,"         FACILITIES DESIGN AND CONSTRUCTION PROJECT MANAGER       Summary    Having worked as the Construction Project Manager for diverse healthcare construction projects with budgets over $20 million, I am confident that I would make a valuable addition to your team. I have proven success delivering projects that stay within scheduled time frames and budget constraints. In addition to my professional experience, I bring with me extensive education, including Project Management Professional (PMP) Certification which further supports my business development.
As a Facilities Design and Construction Project Manager for Scripps Health, I am in charge of all phases of the design and construction process for construction or refurbishment projects. While my on-the-job experience has afforded me a well-rounded skill set, including strengths in planning and negotiation, I also excel at meeting project milestones.      Highlights         Facilities Management and Development Project Management / Leadership  Healthcare Construction, Design and Build   OSHPD / Agency Experience  Design Process & Construction¬†    Project Initiating through Closing  Develop and Control Project Budget Develop and Manage Schedules  Local Entitlement and Permitting Processes   Project Reporting / Status            Accomplishments      Successfully led 45,420 sq. ft.
Radiation Therapy project. ¬†¬†  Managed $35.7M project with a $21.2M
construction budget. ¬†  Directed $11.8M project for 29,000
sq. ft. MSK facility. ¬†   Oversaw 40,000 sq. ft. and $7.8M
Carlsbad project. ¬†  Spearheaded $7.1M project for SCIM
Phase III.        Experience     08/2005   to   Current     Facilities Design and Construction Project Manager    Company Name   Ôºç   City  ,   State     Leadership for all phases (planning, scheduling and managing) of the design and construction process for new construction or refurbishment projects (hospital / medical office buildings).ÔÇß Managed and coordinated the planning, budgeting, scheduling, design, bidding, construction furnishings and relocation requirements of new construction and renovation projects.ÔÇß Selected projects include:   Successfully led 45,420 sq. ft. Radiation Therapy project; managed a $35.7M project budget with $21.2M in construction costs.            Directed $11.8M project for 29,000 sq. ft. MSK facility, construction cost of $5.7M.  Managed 40,000 sq. ft. and $7.8M Carlsbad project, construction cost of $4.5M.  Spearheaded $7.1M project for SCIM Phase II, construction cost of $4.5M.  Secure management support for project scope, budgets, and goals. Define project parameters in terms of time, money, physical objectives, and external constraints.  Establish scope, budget and schedule, and maintain such commitments through project initiation, design, construction, and closeout processes.  Understand federal, state and local laws and regulations as it relates to planning health facility projects, including compliance with local entitlement and permitting processes.  Evaluate and provide guidance during all planning stages of medical facilities including construction, equipment, furniture, comparisons, options, and respond to procurement agreements and standards.ÔÇß Negotiate fees and business decisions for contracts with professional contractors. Review and approve consultant and contractor invoices, and approve change orders to contracts.  Perform construction administration and walk-throughs to create punch lists, paying attention to contract specifications to ensure compliance.  Make certain Facilities Services goals for client services are continuously met through the design and construction process.  Interfaced with property management services relating to Scripps leased space, including coordinated with internal real estate department and managed relationships with landlords.   Ensure projects are completed in compliance with Scripps Health standards for quality/functionality and applicable regulatory requirements.         11/2003   to   08/2008     Facilities Project Manager    Company Name   Ôºç   City  ,   State     Delivered strategic direction, coordination and project management services for facility construction and tenant improvement (TI) projects.ÔÇß Selected projects include:   Sharp Coronado Emergency department remodel, Sharp Chula Vista Catheterization Lab, Fluoroscopy equipment replacement, Angiography suite, Psychiatric wing remodel, infrastructure projects and tenant improvement projects over $15 M in costs.  Communicated and prepared documentation for compliance with state regulatory projects.   Identified modifications and space requirements to accommodate future or proposed operational requirements of buildings.  Inspected buildings and advised on the feasibility of renovation or substantial alterations to the existing condition, layout, structure and systems to accommodate the proposed changes.  Produced concept and approvals, planning and project development to fulfill designated function and provide cost estimates for required expenditures.   Analyzed schematic and final designs for proposed alterations of existing and new construction and their associated construction costs.  Reviewed buildings for code compliance and made recommendations, program plans, and cost estimates and schedules to bring the facilities into compliance.   Provided requests for proposal, project work scopes and schedules, professional service contracts, amendments and construction change orders.          Education          MBA      University of Phoeniz   Ôºç   City  ,   State                  Bachelor of Science  :   Design Science    Arizona State University   Ôºç   City  ,   State              Certifications     Project Management Professional (PMP) PMI, 2013  Project Management Certificate ‚Äì UC SAN DIEGO EXTENSION, 2012       Skills    Accomplished and driven project manager delivering managerial oversight to a construction project or series of construction projects. Proven track record leading overall direction, administration, completion, and financial outcome of projects, with expertise in healthcare construction. Proficient managing large project teams including stakeholders, architectural and engineering teams, general contractors, and contracted consultants. Skillful in developing project scope, budget and schedule, to establish operational priorities and maintain strong relationships.   "
CONSTRUCTION,"         LABOER FLOOR CONSTRUCTION WORKER (ALL A ROUND)         Experience      Laboer Floor Construction Worker (all a round)  ,   06/2015   to   11/2016    Company Name   Ôºç   City  ,   State       Cleaned all construction areas to avoid hazards.  Assisted skilled workers with construction projects in all phases of rough and finish carpentry.  Extensively trained in plumbing, carpentry, painting, plastering, machine servicing and installation.  Built and disassembled scaffolds, bracing and barricades.                Teacher & Speacial skill development coach  ,   02/2015   to   12/2016    Company Name   Ôºç   City  ,   State       Attended workshops on learning goals, classroom management, student motivation and engaging learning activities.  Determined the training needs of each student through academic assessments.  Clearly communicated objectives for all lessons, units and projects to students.  Developed partnerships with industry and secondary education institutions.  Promoted good behaviors by using the positive reinforcement method.  Created and implemented developmentally-appropriate curriculum that addressed all learning styles.  Conducted small group and individual classroom activities based on differentiated learning needs.  Helped prepare daily lesson plans for activities and lessons.  Encouraged students to be understanding of and helpful to others.  Physically and verbally interacted with students throughout the day to keep them engaged.Also I'm a fast learner strong fit in shape young man easy going great spirit who loves to work an uplifting, problem solving,task accomplishing, at work ahead of time team player following all rules becoming a better man daily.A great asset an worker/employee following the guild lines to success. ¬†¬†                     Musician Artist Poet Creator Mentor(2003 an present)  ,   06/2003   to   Current    Company Name   Ôºç   City  ,   State       Adapted to the established art style of the studio for consistency and quality purposes.  Critiqued other artists' work and gave constructive feedback.  Worked alongside the entire development team in an energetic and creative environment.  Created a series of rough sketches for review, revision and approval.  Produced imaginative illustrations in an efficient and timely manner.  Clearly communicated updates and concerns to the appropriate team members and managers.  Successfully resolved a range of complex artistic development issues for both artists and team members.                   Summary        Hello there,I'm Xavier Thomas all detail-oriented  Laborer¬†   equipped with expert knowledge of cleaning equipment, products and techniques. Focuses on completing all tasks quickly and with high quality standards in mind. I Mr.Xavier Thomas is a   daptable and friendly hard dedicated worker¬†and team player with comprehensive background in crisis communications and media relations management.   Analytical and              efficient in tash ¬†handling an¬† completing ¬†assignments.   Highly-motivated community service professional skilled at networking, media. Motivated my philantrapy called A.S.S.I.F with non-profit marketing and advertising background and advanced knowledge of B2B marketing, negotiations and branding.   outreach and relationship development. Flexible and versatile team player who maintains a sense of humor under pressure.Im very d ependable and hard-working laborer¬†with more than 3years in the construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently.I     m salesman¬†       with extensive knowledge of the fashion and cosmetic industries. Energetic, outgoing and driven to reach company goals.       Im hands on,hard working,honest,Full of energy,easy going with a great sense of humor,respectable upright man¬† who's    ¬†all for the success an bettering the company an my coworkers for the whole collective.     Physically fit Laborer effective at completing difficult projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in a team setting.     Skilled Laborer who thrives independently or as a team member. Proactive in creating a safe and productive environment.               Highlights          Highly responsible and reliable  Works well under pressure  Safety-oriented   Concierge duties¬†     Strong communicator    Exceptional interpersonal skills¬†   FDA food guidelines awareness  Arts and crafts  Team building  Poised   Organized      Detail-oriented       Meticulous attention to detail   Conflict resolution techniques      Marketing savvy      Dedicated to process improvement      Works well under pressure     Fluent in English         Communicates effectively   Driven  Charismatic   Adaptable and flexible      Process development      Excellent verbal communication      Sales proficiency             Accomplishments     Assembled product containers and crates.  Connected hoses and operated equipment to move liquid materials into and out of storage tanks on vessels.  Packed containers and re-pack damaged containers.  Equipment Maintenance      Inventory Control    Product Inspection     Project Planning    Maintained daily cleanliness of broiler and fryers. Assisted in maintaining preparation and service areas in a sanitary condition.  Cleaned and inspected galley equipment, kitchen appliances, and work areas.  Cleaned and organized eating, service and kitchen areas.  Cleaned and sterilized equipment and facilities.  Executed daily production lists and goals.  Greeted each customer with friendly eye contact.  Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary.  Performed all transactions in a cordial, efficient and professional manner.  Placed clean dishes, utensils and cooking equipment in storage areas.  Completed an average of  7  Inventory                 Cleaned facilities at a rate of at least 13 ,000 ¬†square feet per hour.      Commended for having a perfect attendance for ¬†12¬† months.       Completed  4 projects in  1 ¬†years, all on time and at or under budget.         Led a crew of  7 ¬†general construction laborers.           Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging.   Customer Interface           Sales      Customer Service     Led successful property-wide effort to reduce energy and water consumption.  Grew new product sales 100% in  [number]  days.   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.  Consistently generated additional revenue through skilled sales techniques.  Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.                   Education        Keneseology an Business  ,  2020    AntelopeValley Community College   Ôºç   City  ,   State  ,   U.S.A       Coursework in Nutrition, Psychology and Communications       3.00 GPA         Coursework in Keneseology         Coursework in Warehouse Operations  Transportation Business¬†       Specialized in Sanitation an heavy Equipment operating            ¬†  Coursework in Travel and Tourism             Hair treatment training                       Sanitation training                          Emphasis in being an advanced Learner Communications, English and Journalism coursework                              Coursework in Buisness Relationships an Mangement                               Emphasis in people skills                                   Coursework in Environmental Science and Biology           Coursework in Communications and Psychology   anitation           Coursework in Communication and Theater Arts      Graduated in 2012 from Oklahomacity,Oklahoma   ¬†Continuing school next semester furthering my education           High School Diploma             "
CONSTRUCTION,"         CONSTRUCTION EQUIPMENT REPAIRER/ SHOP FOREMAN/ SQUAD LEADER           Summary      Maurice Madison, a United States Army veteran, offers expertise in property accountability, logistics and configuration management.  Highly motivated, with  Technical and Mechanical Engineering Support professional. Strong verbal, listening and writing skills. Comfortable in interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes, customer service and supervision. Committed to quality and excellence. Works well with others and with minimum supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. A quick learner with a desire for continuous personal growth.           Highlights          Athletic Training          -Budget planning  Marketing Public Relations -Presentations          -Resource management  Communications          -Windows proficiency  Facilities Mgmt.          -Mac proficiency  Office Experience -Planning -Computer Knowledge          -Logistics  Case Management Research          -Microsoft Word  Writing          -Microsoft Excel  Bookkeeping          -Microsoft PowerPoint         Effective team leader  HAZMAT handling  Trained in emergency response  CPR certified  Expertise in hydraulic and pneumatic systems repair  Equipment maintenance  Small arms weapons specialist  Valid Michigan driver's license  Fluent in Troubleshooting   6 time combat veteran             Accomplishments      United States Army Basic Training.  United States Army Ordinance School Advanced Individual Training Graduate.  United States Army Airborne School Graduate.  Army Hazardous Waste Management Certified.  Awarded the Army Achievement Medal.  Received Global War on Terrorism Service Medal.  Personally responsible for over $65 million of command equipment with no deficiencies, losses or damages.  Maintained 100% accountability of a large section of equipment worth over $65 million during multiple overseas deployments.  Expanded multi-lateral relations with Iraq and Afghanistan to strengthen security and partnership.        Experience      Construction Equipment Repairer/ Shop Foreman/ Squad Leader    August 2001   to   March 2015     Company Name   -   City  ,   State      Serves as a heavy construction vehicle repairer mechanic and assisted in the professional development, discipline, and training of soldiers and peers.  Oversaw and performed maintenance on construction equipment used for earth moving, grading, compaction, loading, quarrying, mixing, surfacing, pumping and powered bridging.  Squad Leader to First Line Supervisor.-Directly supervised, trained, and evaluated 40 personnel, supporting over 2,000 troops in four countries, with an inventory list of 1,500 line items, and material assets valued at $65M including large vehicles).  Areas of expertise included personnel management, logistics, and operations.  Senior management level, gained considerable responsibility for strategic planning and tactical application.  Effective decision-maker in high-pressure environments.  Maintained complete accountability during redeployment of all sensitive items and communication equipment.          Cashier    October 1999   to   May 2001     Company Name   -   City  ,   State      Customer service.  Applying basic computer skills.  Greet customers, account for purchases and accuracy of.  customer orders, handle money.  Assist in food preparation.  Additional job duties include answering questions about.  menu items and reviewing restaurant policies and services with customers.  Training new employees with hands-on.  computer instruction and audio/visual orientation with a hiring manager.          Education      High School Diploma   :     2001    Miami Northwestern Senior High   -   City  ,   State              Additional Information      Accomplishments Recipient of multiple awards and Accommodations to include, Meritorious Service Medal, Army Commendation Medal, Army Achievement Medal, Army Meritorious Unit Commendation, Army Superior Unit Award, Army Good Conduct Medal, National Defense Service Medal, Armed Forces Expeditionary Medal, Kosovo Campaign Medal, Afghanistan Campaign Medal, Iraq Campaign Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Army Service Ribbon.         Skills     audio, Bookkeeping, Budget planning, Case Management, basic computer skills, Computer Knowledge, Conflict Resolution, Counseling, Customer service, Data Entry, Detail oriented, Senior   management, First Aid, hiring, instruction, inventory, Leadership Skills, Logistics, Mac, Mgmt, Marketing, mechanic, Microsoft Excel, money, Office, Microsoft PowerPoint, Windows, Microsoft Word, Organizing, personnel, Personnel management, policies, Presentations, problem solver, Problem Solving, Public Relations, Quality Control, Research, strategic planning, Stress management, Supervisor, Teaching, Team-Work, Time Management, Trouble Shooting    "
CONSTRUCTION,"         SENIOR CONSTRUCTION & SAFETY PROJECT MANAGER       Summary    To obtain a project management, sales / marketing, construction management position where I can fully utilize my education, training and experience while making a significant contribution to the success of my employer. Result oriented professional with over 30 years in construction management, highly developed oral and written communication skills, and a progressive track record of success. Proven ability and effectiveness in construction market, Lease negotiation, budgeting, design, development, and on-going maintenance of sites. Experienced by graduate business degree, professional leadership and community developments. Recognized by management for thoroughness, meeting due dates and being a team player.      Skills        Microsoft office, Propricer, Timberline, Peoplesoft and Deltek Costpoint            Experience     05/2005   to   Current     Senior Construction & Safety Project Manager    Company Name   Ôºç   City  ,   State      Responsible for oversight of complex construction projects within the assigned region, including planning, approval and construction.  Working hand-in-hand with Equity Developers and Equity Development Partners, Asset Managers, Operations, and general contractors, the Senior Construction Manager to assure the company's equity investment in long-term hold oriented design decisions is executed and construction issues are resolved appropriately.  Responsibilities include all construction operations, such as overall budgeting, cost control, construction techniques and product quality.  Oversee all aspects of the construction process ensuring that both the health and safety of project plans are implemented and that each project is completed in time.  Support all project team members, including Superintendent, and Field Personnel, in the management of safe, profitable projects.  Manage site safety and security of project following OSHA guide lines and ensure adherence to safety policies and practices, and created a positive and encouraging work atmosphere.  Ensure support personnel working under PM's supervision are fulfilling their duties to progress the project schedule, track production and quantities installed, produce as-built, tap cards, valve cards, restoration drawings, etc.  Monitor compliance to all applicable health and safety requirements.  Conduct safety meetings, train, and supervise safety audit teams.  Thorough review of contract and specifications when awarded new projects.  Delegate to support staff to ensure all required submittals, testing requirements, close-out requirements are identified and submitted/completed.  Immediately notify
supervisor and senior company management personnel when any major problems develop on contracts.  Inspect and monitor construction sites to ensure adherence to safety standards, building codes, and specifications.  Produce reports required for monthly PM Progress Review Meetings with company executives and CFO.  Report to senior management on the profitability of all projects.  Produce and negotiate change orders with Project Owners.  Manage scheduling and billing of all subcontractor's work.  Negotiate changes with subcontractors.  Submit monthly billing projections for all projects to the CFO and senior management.  Thoroughly review all material invoices for the projects.  Check all subcontractor invoices when received.  Interface with client safety & health department on site safety & health issues and coordinate preventable measures.  Conduct New Employee Site Safety Orientation and provide training.  Set up and maintain positive cash flow on all projects.  Ensure monthly invoices and submissions to the owner are submitted at the time required in the specifications.  Verify we are being paid by the owner on all items for which the subcontractor is billing.  Also, verify subcontractor's cost is properly entered and ensure accuracy of the invoice.  Investigate all safety incidents, conduct root cause analysis and provide appropriate reporting.  Participate in safety planning meetings with regional managers and other company professionals.  Develop and implemented site safety orientation required for site access.  Participate in required meetings (owner meetings, in-house progress meetings, subcontractor meetings).  Prepare project letters and other correspondence.  Thoroughly review any correspondence produced by project support staff prior to its distribution.  Support the company's safety program, including attendance at weekly safety meetings.  Assist estimating with the review and bidding of new projects.  Ensure that any job delays that occur on my projects which are outside our control are documented for possible future claim to the owner.         02/1991   to   05/2005     Senior Project Manager    Company Name   Ôºç   City  ,   State      Provided in-depth analysis of the top five multi million dollars contracts with the Federal Government.  Report to the President of operations; oversee contract that included CP (Cost plus), T&M (Time and Material), CPFF (Cost plus fixed fee) IDIQ (Indefinite Delivery Indefinite Quantity) and CPAF (Cost plus award fee).  Subcontractor invoices and contracts modifications.  Provided complex financial reporting for program review by upper level management.  Ensured company and subcontractors are in compliance with all applicable laws and regulations.  Reduced staff training fees by thousands of dollars each year by introducing in-house training versus external contract training.  Oversee both direct and non-labor expenditures while providing financial guideline to project managers.  Preparation of project close out packages and dramatically streamline operations and inventory.  Management of on-site personnel, Worked alongside personnel through project completion.  Initiated projects based on customer orders and identification of system deficiencies.  Managed and researched commitment /obligation information to ensure the timely and accurate financial data.  Responsible for providing financial planning and budgeting.  Performed analysis and prepared reports in order to ensure that contracts are within negotiated budget and client Cost control guidelines, Audited and compliance control method implementation.  Reviewed projects with Architects and investors.  Planned and successfully managed the pricing of small and large complex multi-year contract that included direct labor, fringe, corporate and site overhead, G&A cost and fee.         10/1984   to   02/1991     Operations Manager    Company Name   Ôºç   City  ,   State      Led construction group that included managers, supporting staff associates in operating several construction project that included painting, Apartment building renovations and hotels projects worth about $20 million dollars of contracts.  Evaluated projects performance factors, performed on site property inspections and reported on findings, performed field inspection for on- going projects and reviewed budget allocations to assist project managers in decision makings to avoid projects overrun.  Monitored compliance to all applicable health and safety requirements.  Ensured Adherence to safety policies and practices, and created a positive and encouraging work atmosphere.  Conducted safety meetings, trained, and supervised safety audit teams.  Estimated projects with line item estimates created in excel workbook.  Responsible for visiting job sites and following OSHA approved site safety plan.  Significantly improved investor reporting by development and implementation of compliance tracking system.  Inspection for building departments, punch list creation and completion.  Managed site safety and security of project following OSHA guide lines.  Scrutinized submitted time sheet from sub-contractors for accuracy.  Conducted property site visits, reviewed third party inspection reports and provided technical assistance.  Ensured that insurance payments and renewal are paid on time for new and on-going projects.  Evaluated projects performance factors.  Ensured that all construction projects achieve or exceeded the projected time.  Closed out projects on a timely basis and coordinated / prepared final billing.  Developed projects tracking system.  Analyzed job cost and risk management effectively.  Responsible for weekly safety audits and developing safety summaries, reporting directly to upper management.  Updated weekly time sheet and briefing of progress report with Micro soft outlook slide to Management.  Budgeting, construction disbursements, resolving and ensuring full financial compliance.          Education and Training     1984     Bachelors of Science  :   Marketing    Southeastern University   Ôºç     State      Marketing       1986     Masters of Business Administration  :   Finance    Southeastern University   Ôºç     State      Finance Member: American Painting and Decorators of America.            Certification:
* Blue print reading certification
* OSHA Certification              Skills    streamline, billing, Blue print reading, Budgeting, budget, building codes, cash flow, Construction Manager, contracts, Cost control, client, Delivery, staff training, Equity, estimating, senior management, financial, financial planning, financial reporting, Government, Inspection, Inspect, insurance, inventory, letters, Meetings, access, excel, Microsoft office, outlook, Painting, Peoplesoft, Personnel, policies, pricing, Progress, project plans, quality, renovations, reporting, risk management, Safety, scheduling, supervisor, supervision, technical assistance, Timberline      Activities and Honors     Construction Industry Research and Information Association¬† ( CIRIA )  American Painting and Decorators of America.  American Council for Construction Education ( ACCE )    "
CONSTRUCTION,"         CONSTRUCTION MANAGER / PROJECT COORDINATOR / INSPECTOR       Summary    To demonstrate my architectural and construction management skills, which will help contribute to an
organization's success.      Skills        Paradox, Microsoft Office Suite            Work History            Company Name                      Company Name                Experience     01/1995   to   01/2001     Construction Manager / Project Coordinator / Inspector    Company Name   Ôºç   City  ,   State      Maintained management information system to provide data essential to planning and control of project
 development.  Scheduled, monitored and reported on the progress of approximately 90 assigned projects.  Ensured adherence to time schedules and compliance with contracts requirements.  Responded to all contractors' correspondence on behalf of the agency.  Monitored the contractor' performance, quality and work progress.  Ensured compliance with plans and specification for construction projects.  Reviewed and identified any necessary changes to the contract based on field conditions.  Provided technical guidance to the development staff.  Maintained accurate records and subsequent authorization of payments.         02/1989   to   02/1994      Resident Engineer/Construction Proj Mgr    Company Name   Ôºç   City  ,   State      Special Projects Unit Construction Manager
 Supervised reconstruction/restoration of $8 million NYC recreational center.  Managed approximately 15-20 jobs simultaneously.  Coordinated and inspected contractor work daily.  Conducted weekly site coordination meetings and monthly progress meetings.  Coordinated contractor work between local utility companies and City agencies.  Negotiated all change order work and authorized contractor payments.  Managed interpretation of blueprints and specifications for project contracts.  Established job specifications and established project goals and procedures.  Ensured projects' compliance with applicable New York City rules and regulations.  Evaluated and approved contractors' monthly payments.         01/1989       Architectural Assistant    Company Name   Ôºç   City  ,   State      Prepared construction documents and presentation drawings to support on-going projects.  Supported all aspects of client service.         01/1988       General Office Assistance / Drafter    Company Name   Ôºç   City  ,   State      Assisted in development of bids and proposals presentations for clients' review.  Prepared construction documents to support on-going projects.          Education and Training     May 2016     Masters  :   Historic Preservation    Pratt Institute          Historic Preservation            Bachelor of Science  :   Architecture    City College of New York - School of Architecture          Architecture            Asbestos Supervisor Certificate
Lead Inspector Certificate      ATI - Asbestos & Lead Training Institute   Ôºç   City  ,   State                  Institute of Design   Ôºç   City  ,   State      Perspective and Rendering            Certificate
International Design Seminar, Poltechnico of Milan, Italy
Certificate      Mechanics Institute   Ôºç   City  ,   State              Activities and Honors    Professional Women in Construction (PWC)      Languages    Bi-lingual in Spanish and English.      Skills    ADA, agency, blueprints, Bi, Construction Manager, contracts, client, clients, Excellent customer service, Fluent in English, English, Inspector, interpretation, meetings, Microsoft Office Suite, management information system, Paradox, presentations, progress, project
 development, project management, proposals, quality, Rendering, Spanish, specification, Supervisor, Team player, verbal communication skills, written   "
CONSTRUCTION,"         SENIOR FACILITIES AND CONSTRUCTION PROJECT MANAGER       Summary    Thirty years experience as Manager and Director of Facilities, Project and Construction Management in various challenging environments; twenty two in Higher Education.
*Successful at managing Facilities, Ops & Systems, M&O and Capital Budgets, Assets, Staffing and Bargaining Agreements.
*Responsible for 600 acres of property, 150 buildings, 60 Union skilled technical & maintenance staff, budget managers, construction & maintenance managers, grounds and horticulture, custodial staff, transportation & fleet managers, shipping & receiving staff, post office managers, sustainability staff and business managers.
*Developed and maintained high standards of discretion, integrity, communication, leadership, life safety & building code compliance, staff, student and faculty safety training and OSHA compliance
*Proven team building skills, quality personnel acquisition, effective success at administering progressive discipline in union environments, able to create positive organizational change where required and as directed.
Professional Development and Skills
*Facilities Management Professional, FMP and Certified Project Manager
*Facilities and Technology Management
*Electrical Engineering Technology
*Construction Management
*Licensed Master Electrician
*Certified Advanced Fire and Security Alarm Designer
*Certified in Fiber Optics and Network Connectivity
*Supervision, Effective Communication and Team Building Certifications
*Technical Strengths Include; Electrical, Fire & Security, Fire Suppression Systems, Life Safety Systems, HVAC Mechanical Systems, Boilers, Infrastructure Management, Sustainability and Energy Management, AutoCAD, GIS ArcView, MS Office & Project, Computerized Maintenance Management Programs.
*Certified in Code Compliance (Structural, Gas, Fire, Electrical, Plumbing, Energy, Life Safety, NFPA and Building Codes)
*Property inspection, analysis, acquisition, development, planning, zoning and construction management.        Experience     08/2015   to   Current     Senior Facilities and Construction Project Manager    Company Name   Ôºç   City  ,   State      Manage multi-discipline construction, maintenance and life safety projects.  Manage technical support staff, contractors, energy providers, life safety & building codes compliance, service contract & project negotiations, professional consulting firms and various State, City and Federal regulatory agencies.  Roosevelt Island, Manhattan, NY, is a residential community of 15,000 people.  There are 147 acres of property with various types and occupancies, such as; public schools, Cornell University, business, athletic facilities, performing arts and residential.         01/2012   to   01/2015     Director of Buildings    Company Name   Ôºç   City  ,   State      Researched additional property and space for development in accordance with organization objectives.  Planned strategy and applied tactical measures to ensure the efficient management of assets and resources.  Directed a facilities staff including; trade supervisors, project managers, procurement office, budget management & business office, accounts payable and a skilled union trade staff of 60.  Directed construction, renovations, repair, energy management, operations and special events for 150 buildings totaling 2 + million sq.  ft.  and 600 acres of property.         01/2012   to   01/2015     Director of Buildings    Company Name   Ôºç   City  ,   State      Maintain a courteous, diplomatic and professional demeanor while maintaining good relationships with all personnel, both internal and external to the organization.  Professional experience with vendor negotiations, project design, budgeting and project construction.  Manage utility costs and usage; Natural Gas, Propane, Electricity Commodity & Delivery, Telephone, Water and Waste Water.  Annual budgeting for capital expenditures, construction, maintenance and operations.  Annual $10 million budget).  Member of Senior Administrative Teams, such as; Union Bargaining Units Negotiations, Drug Task Force, Emergency Management, Mass Casualty Incident Management, Master Plan Development and Campus Life Safety.         01/2007   to   01/2008     Project Manager and Estimator    Company Name   Ôºç   City  ,   State      Estimated electric projects with values from $25,000 through $2,000,000.  Including; high voltage, HVAC control, electrical distribution, BMS, emergency power, data center, fiber optic, fire alarm, security alarm and card access.         01/1998   to   01/1999     Facilities and Maintenance Manager    Company Name   Ôºç   City  ,   State      Managed and supervised facilities and plant operations, repairs, renovation projects and maintenance.         01/1994   to   01/2012     Assistant Director of Buildings and Grounds    Company Name   Ôºç   City  ,   State      Managed all facets of the supervision, management and operations related to construction, maintenance and operations.  Including; Life Safety systems, fire alarm, security alarm, surveillance, building envelopes, energy management systems, electrical & HVAC systems, plumbing, sustainability and alternative energy projects, environmental services, recycling and codes compliance with state, city and federal agencies.  Infrastructure management of; water and sewer systems, 13,200 volt and secondary electrical systems, fiber optic and IT systems, fire suppression systems and safe roads & walks.  Union trades management, supervision and bargaining unit negotiations.         01/1990   to   01/1994     Lead Electrician    Company Name   Ôºç   City  ,   State      Project examples: NY State Prison, Tire Recycling Plant, Re-activated Carbon Plant, Waste Water Treatment Center for the City of New York.         01/1986   to   01/1990     Lead Electrician & Business Manager    Company Name   Ôºç   City  ,   State           01/1983   to   01/1986     Apprentice and Journeyman Electrician    Company Name   Ôºç   City  ,   State      Commercial, Industrial and Residential Systems.         01/1979   to   01/1983     Air-Base Ground Defense    Company Name   Ôºç   City  ,   State      Military Police, Leadership Positions, Honorable Discharge as an E-4 Sergeant.          Education and Training     2015     Facilities and Technology Management  :   Electrical Engineering Technology    Empire State College Dutchess Community College          Electrical Engineering Technology       2013     FMP - Facilities Management Professional - International Facilities Management Association at Boston University             1982     Electricity-Electrical Construction and Maintenance - Mohawk Valley Community College              Skills    accounts payable, Administrative, arts, budget management, budgeting, budget, building codes, capital expenditures, consulting, Delivery, electrical systems, energy management, special events, Facilities Management, HVAC, Leadership, access, office, Natural Gas, Negotiations, personnel, Plan Development, plumbing, Police, procurement, project design, renovation, renovations, repairs, Safety, strategy, supervision, technical support, Telephone, Water Treatment     "
CONSTRUCTION,"         ADMINISTRATIVE ASSOCIATE II, CONSTRUCTION MANAGEMENT DEPARTMENT       Professional Overview     Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. ¬†          Summary of Skills          Professional verbal and written communication  Type 80+ wpm   Strong analytical and organizational skills  Excellent interpersonal skills  Professional phone manner and office etiquette  Schedule management  Self-starter  Employee training and development  Microsoft Office proficiency  Meticulous attention to detail  Results-oriented  Self-directed  Spreadsheet development        Deadline-oriented  Staff motivation  Time management  Professional and mature  Strong problem solver  Resourceful  Strong interpersonal skills  Understands grammar  Proofreading  Mail management  Meeting planning  Legal administrative support  Detailed meeting minutes            Work Experience      Administrative Associate II, Construction Management Department   09/2015   to   Current     Company Name   City  ,   State      ‚Ä¢Provide administrative and secretarial support to the Department Chair, students, faculty, industry advisory board members, and the public.    ‚Ä¢Supervision of Student Assistants and adviser to both grad students and assistants.  ‚Ä¢Maintain documentations necessary to the Construction Management Department.  ‚Ä¢Manage calls to the main departmental phone number.  ‚Ä¢Maintain excellent customer service within the office for both students and parents.  ‚Ä¢Establish rapport with business professionals, representing the department and KSU in a professional manner.  ‚Ä¢Email, phone, staff/faculty and departmental communications, as well as contact with local public school educators and administration.  ‚Ä¢Generate purchases and payments.  ‚Ä¢Set-up courses and prerequisites in Banner, and help students at the time of registration.  ‚Ä¢Assist project staff/faculty in preparation of institutes and workshops  ‚Ä¢Manage supply inventory.  ‚Ä¢Manage departmental records.  ‚Ä¢Assist with technology.  ‚Ä¢Assist in organizing special events as needed throughout the year, including annual fundraiser for the department.  ‚Ä¢Manage Department Chair's calendar.  ‚Ä¢Order catering needed for any departmental events or meetings.  ‚Ä¢Create minutes and agendas for meetings.  ‚Ä¢Utilize programs such as Works, Owl Express, Owl Pay, and SAS for procurement needs for the department.  ‚Ä¢Organizes and submit payment requests to the SPSU Foundation via KSU.  ‚Ä¢Maintain ongoing list of those with door passes for new KSU door swipe process for department.  ‚Ä¢Provide information on the Construction Management program to prospective students and parents.  ‚Ä¢Handle all correspondence for department chair.  ‚Ä¢Assist faculty, students, and industry advisory board members to arrange internships and job placement.  ‚Ä¢Budgeting, supply purchasing, meeting minutes, researching and reporting as directed by department chair.  ‚Ä¢Travel arrangements for students, faculty and staff for competitions held throughout the year.   ‚Ä¢Appointment setting for academic advising between faculty and students.  ‚Ä¢Manage the department chair's calendar.    ‚Ä¢Coordinate fund-raising events, including invitations, locations, menus, prizes, audio visual needs, thank you notes, and other details.  ‚Ä¢Arrange work requests for Information Technology needs and other facility repairs.  ‚Ä¢Provide typing and secretarial support to the department chair and faculty.  ‚Ä¢Maintain filing system.  ‚Ä¢Work with other departments in a cooperative manner.  ‚Ä¢Hire and processes paperwork for student assistants.  ‚Ä¢Coordinate departmental meetings; attend and prepare minutes for distribution.  ‚Ä¢Maintain departmental files and documents including databases, part-time faculty, staff, administrative reports and departmental publications.  ‚Ä¢Assist with all faculty job searches including making travel arrangements for applicants.   Design electronic file systems and maintained electronic and paper files.  Serve as central point of contact for all outside vendors needing to gain access to the building.  Plan meetings and prepared conference rooms.  Write reports and correspondence from dictation and handwritten notes.  Disperse incoming mail to correct recipients throughout the department.  Facilitate working relationships with co-tenants and building management.  Organize files, develop spreadsheets, fax reports and scan documents.  Manage the day-to-day calendar for the Department Chair.   Properly route agreements, contracts and invoices through the signature process.  Receive and distribute faxes and mail in a timely manner.  Receive and screen a high volume of internal and external communications, including email and mail.  Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists.  Draft meeting agendas, supply advance materials and execute follow-up for meetings and team conferences.   ‚Ä¢Assist the Dean's secretary in collecting documents and signature for re-appointments, pre and post tenure, and tenure and promotion reviews.           Office Manager   08/2014   to   04/2015     Company Name   City  ,   State       Generating updated property information utilizing documentation from field representatives.  Data Entry using AssessPro Software.  Discerning sketches and data from Data Collectors and determining accurate data for property cards for various townships and cities in New England.  Managing shipment of period mail-outs to tax payers and assuring on-time shipments of documents.  Scheduling appointments for tax payers for Revaluation appointments in their home as well as informal hearings in the various municipalities of Rhode Island.  Assuring the office is kept in a professional manner and organizing phone lists, supply requests and receiving shipments as necessary.  Receiving calls and assisting callers with questions or directing them to the appropriate party.  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Designed electronic file systems and maintained electronic and paper files.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Received and screened a high volume of internal and external communications, including email and mail.  Managed daily office operations and maintenance of equipment.          Receptionist, Client Services, Tax/Lien Researcher   12/2012   to   08/2014     Company Name   City  ,   State       Facilitated working relationships with co-tenants and building management.  Supplied key cards and building access to employees and visitors.  Planned meetings and prepared conference rooms.  Maintained the front desk and reception area in a neat and organized fashion.  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.          Shipping Coordinator   07/2010   to   08/2012     Company Name   City  ,   State       Processed Internet based orders for customers all over the United States and utilize Endicia for shipment.  processing.  Prepared and shipped large orders to stores in the US and Canada.  Kept shipping area organized for.  efficiency.  Ordered printing supplies as needed.  Solely responsible for daily outgoing shipments of all Internet.  based orders for this privately owned company.          Website and Social Media Manger   12/2009   to   07/2012     Company Name   City  ,   State       Manage the website for the Song of Atlanta Show chorus as well as their Facebook, MySpace, YouTube &.  LinkedIn social media sites.          Receptionist   10/2008   to   10/2009     Company Name   City  ,   State       Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Designed electronic file systems and maintained electronic and paper files.  Maintained the front desk and reception area in a neat and organized fashion.  Dispersed incoming mail to correct recipients throughout the office.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Facilitated working relationships with co-tenants and building management.  Organized files, developed spreadsheets, faxed reports and scanned documents.  Received and distributed faxes and mail in a timely manner.          Administrative Assistant/Receptionist Morris/Hardwick/Schneider Post Closer   10/2005   to   10/2007     Company Name   City  ,   State       Began as the professional receptionist and was promoted to Disburser/Post Closer.  As Receptionist, duties included receiving all incoming calls and transferring appropriately, receiving guests and clients.  Maintaining lobby area and kept conference rooms in order.  As Disburser, disbursed all real estate closing files that have been closed in our office to include sending out checks, entering appropriate information in our database, scanning files, putting files in appropriate record keeping order, using Softpro to track documents, and taking care of post-closing requests.  I also was responsible for ordering supplies and organizing conference rooms for closings, notarizing documents, and working with Managing attorney on any special office projects as needed.  Ascertained that all legal documents were properly signed & dated, scanned documents, shipped packets to appropriate parties, filed and maintained paperwork, work with clients to retrieve important documents, admin duties as needed.    For more detailed information and additional work history including endorsements and recommendations, please visit my Professional LinkedIn Page: www.linkedin.com/in/tammyammy.         Education      GED & Adult High School Diploma     1983       Dekalb Community College   City  ,   State  ,   USA             Skills      Executive Management Support  Microsoft Outlook  Multi-Task Management  Organizational Skills  Telephone Skills  Time Management     "
CONSTRUCTION,"         ASSISTANT PROJECT MANAGER/DESIGN BUILD CONSTRUCTION COORDINATOR       Summary     Highly motivated Civil Engineer with 16 years of experience working for one of North America's largest and most respected construction and engineering organizations with revenues of more than $11 billion and consistently ranking among the top five contractors by Engineering News-Record.   My experience with Kiewit has prepared me to successfully plan and execute projects while promoting safety, quality, schedule, and cost performance. My career experience ranges from construction design coordinator on a multi billion dollar design build project, to on-site project engineering and project management for self-performing heavy civil construction work ranging from $545 million to $3.1 million dollars. Excellent communicator skilled in construction means and methods, cost controls, scheduling, claims analysis and contract administration.   As the Field Engineer and Project Controls Manager on one of the largest design-build project in Maryland she manages approximately 1,000 WBS activities on a P6 schedule. Even after a six month delay in the award of the project the project will be substantially complete on the original completion date. Clara coordinates on a daily basis, incoming and outgoing correspondence, a cost loaded CPM, RFIs, modifications, change orders, and unforeseen field conditions that required redesign and schedule modifications to adhere to a hard completion date.       Highlights          Hard Dollar Estimating Training  Expedition  Centric  Viewpoint  Constructware              Accomplishments      Sixteen years of experience working for one of North America's largest and most respected construction and engineering organizations.  Responsible for the successful strategy, development and execution of time related impact analysis resulting in a $2.6 million net change to the contract. Even after a six month delay in the award of the project, the project was substantially complete on the original completion date.  Responsible for the development and execution of a dirt flow impact analysis resulting in a $2 million net change to the contract.  Developed a successful plan to rephase the bridge construction on a highly traveled weather-damaged interstate so that the traffic could be shifted onto the new construction prior to the winter season.  Project controls Manager for all document control and as-built deliverables for over 200 miles of Fiber Optic Network Installation.        Experience     09/2013   to   Current     Assistant Project Manager/Design Build Construction Coordinator    Company Name   Ôºç   City  ,   State              06/2011   to   09/2013     Project Contract Administration Manager    Company Name   Ôºç   City  ,   State       Intercounty Connector-Segment B | $550 million | Maryland State Highway Administration (MDSHA) consisted of the construction of seven miles of new six-lane toll road. The work included 2.4 million cy of excavation, 1.7 million cy of embankment, 500,000 sy of new pavement section, 65,000 sy of MSE walls, over 80,000 LF of drainage, and 15 bridges totaling over 600,000 sf of deck with bridge spans reaching up to 207 lf.  ¬†     Evaluated and mitigated cost for both the owner and contractor when changes occurred to the design-build contract    Negotiated change orders up to $2.6 million    Oversaw project controls on one of the largest design-build projects in Maryland     Managed approximately 1,000 WBS activities on a P6 schedule    Coordinated incoming and outgoing correspondence, a cost loaded CPM, RFI's, modifications, change orders, and unforeseen field conditions that required redesign and schedule modifications to adhere to a hard completion date          03/2008   to   06/2011     Structures Project Engineer    Company Name   Ôºç   City  ,   State       I-95/I-495 Interchange at Telegraph Road | $256 million | VDOT consists of the recontruction of I-495 interchange at Telegraph Road in Alexandria. The work included 500,000 cy of excavation, 321,000 sf of new pavement, 39,000 lf of drainage, 400,000 sy of base and overlays, 23 retaining and MSE walls, 4 soundwalls, 11 AASHTO/Steel girder ramps/bridges totaling 380,000 sf of deck, 5 box culvert extensions.  ¬†    Overall direction, safety, quality, schedule, and cost performance of structural operations    Planned and executed work procedures and coordinated various phases of construction for bridge widenings    Designed all substructure and superstructure formwork for the multi-phased bridges    Prepared job const projections, reviewed and approved pay estimates and invoices    Procured and coordinated delivery for all structural materials    Negotiated $2 million dollar net change to the project    Oversaw project close out           08/2007   to   03/2008     Estimator    Company Name   Ôºç   City  ,   State           03/2007   to   03/2008     Structures Superintendent/Design Coordinator    Company Name   Ôºç   City  ,   State       Design Build I-95 Widening and Reconstruction | $170 million | Florida Department of Transportation (FDOT) DISTRICT 5 consists of widening 10 miles of the existing I-95 four lane interstate highway to a six lane interstate highway in Brevard County FL. The work consisted of 15,000 lf of 18"" concrete pile, 2,500 c of structures concrete, 2,900 lf of AASHTO girders, 50,000 lf of median storm drain pipe and 174,000 lf of underdrain. Overall excavation to embankment was in excess of 585,000 cy along with 435,000 sy of stabilization and 280,000 sy of optional base.  ¬†    Oversaw design coordination of 3 design build bridge widenings    Developed best means and methods to construct this challenging project    Supervised the construction of the bridge widenings and planned and executed work plans and coordinated the various phases of construction.          08/2004   to   03/2007     Structures Superintendent    Company Name   Ôºç   City  ,   State       Western Beltway Project | $56.2 million | Florida Turnpike Authority consists of the construction of 7 AASHTO bridges, 2 bridge overpasses, 2 Signature soundwalls, 6 ramp toll facilities, 2 mainline toll plazas, grading of approximately 2.5M cy of dirt, asphalt paving, drainage, as well as electrical and signage work.  ¬†   Created 90 day and 3 week schedules for all structures operations   Supervised the construction of the AASHTO bridges and signature walls with over 100,000 manhours accident free.     Planned and executed all structural field operations           09/2001   to   12/2004     Stations Project Engineer    Company Name   Ôºç   City  ,   State       Douglas Line Renovation Project | $351 million | Chicago Transit Authority consisted of the renovation of six elevated train stations, 2 at-grade stations and 5 miles of track.  ¬†    Oversight and coordination of 15 subcontractors on the architectural elements within the passenger stations    Drafted subcontracts and material contracts for the project    Responsible for the review and approval of pay estimates and invoices    Quality Control over the final work product    Prepared submittals and RFI's    Procured permits from the City of Chicago Building Department    Negotiated change orders          12/2002   to   08/2004     Structures Office/Field Engineer    Company Name   Ôºç   City  ,   State       Dublin I-16 | $10.1 million | Georgia Department of Transportation (GDOT)  ¬†        08/2000   to   09/2001     Field Superintendent/Project Controls Manager    Company Name   Ôºç   City  ,   State       Level 3 Communications Fiber Optic Network Project | $41.5 million | Level3 Installation from Atlanta, GA to Birmingham, AL  ¬†    Coordinated and scheduled subcontractor operations for trenching, directional boring, and equipment installation for over 150 miles     Prepared weekly construction status reports    Acting client representative for private property acquisitions and obtaining easements    Verification of installed quantities for invoice approval and payment; equipment purchase and coordination of delivery for on time installation    Managed all document control and as-built turnover to the client for the entire project from Florida to North Carolina          08/1999   to   08/2000     Field Engineer    Company Name   Ôºç   City  ,   State       Howard Street Track Reconstruction | $3.1 million | City of Baltimore Light Rail and O'Donnell Street Viaduct | $10.3 million | Maryland Department of Transportation.  ¬†    On site quality control inspection for the horizontal vertical rail alignment    Production of progress updates for the client    Quality Control and oversight of self perform crews pouring bridge decks           Education     1999     B.S  :   Civil Engineering    University of Kentucky   Ôºç   City  ,   State  ,   US     Civil Engineering Clara Newsom    Assistant Project Manager         Skills     bridges, contracts, delivery, direction, Engineer, framing, HVAC, lighting, managing, materials, access, 3.1, Network Installation, painting, plumbing, procurement, project plans, quality, quality control, safety, sound, supervising, supervision, Transportation, Type III, Type II, utilities    "
CONSTRUCTION,"         DIRECTOR FACILITIES PLANNING, DESIGN AND CONSTRUCTION       Executive Profile     A leader working in a large integrated academic medical center (www.uwhealth.org) focused on integrated business planning and facility design and development driven by operational improvement and teamwork.  Experienced in all aspects of facility support and construction.       Skill Highlights          Health care business planning  Experience in all aspects of health care support services  Team leader in process improvement combined with facility design  Full design, construction and implementation planning for new hospital development  Management of integrated staff of design and construction professionals      Boundary spanning professional  Management of large capital budgets  Contract development and negotiation for multiple project delivery methods  Hospital acquisition due diligence  Integrated facility planning across multiple organizations              Core Accomplishments      UW Health at the American Center - Fifty bed orthopedic hospital with integrated clinics, and health and wellness center.  500,000 square feet, August 2015 opening  American Family Children's Hospital - Eighty bed full service pediatric hospital with NICU, PICU and Pediatric Oncology.  Full complement of outpatient services including imaging center, 280,000 square feet, 2007 opening with an additional vertical expansion of 54,000 square feet (www.uwhealthkids.org)  UW Health Rehab Hospital - Fifty beds to support the orthopedic hospital, September 2015 opening  Integrated design and construction management departments to increase economies of scale and increase customer responsiveness professionalism  Managed over $1 billion in construction projects        Professional Experience     June 2012   to   Current     Company Name   City  ,   State     Director Facilities Planning, Design and Construction        Directed complete Facility Master plan including system wide, cross entity planning for all existing facilities and green field site analysis   Directed the planning, systems improvement teams, design and construction acquisition process, for a new orthopedic hospital and associated rehab hospital  Led the integration of construction, interiors, art, drafting, planning and design teams  Initiated the development of a cross entity business planning assessment process for capital projects         July 1996   to   May 2012     Company Name   City  ,   State     Director Facilities Planning        Managed $800+ million in capital projects with some annual budgets exceeding $100 million including co-leading the construction of a 80 bed pediatric hospital.  Incorporated Lean process improvement methods in design of the facilities projects.  Developed and implemented a five - year facility master plan.  Assisted in hospital wide strategic planning initiatives with respect to facility demand.  Implemented capital project budget development, budget tracking, project management and accounting system, Strata Cap and Strata Track.     Implemented multiple project delivery method RFPs and contractual documents including the consolidation of all fiscal year design and engineering work in to one master contract.  Negotiated all A/E and construction contracts.  Managed all aspects of real estate development including property acquisition, lease negotiations and municipal approval processes    Primary liaison with UW Madison School of Medicine, campus planning and construction group and local communities for development issues.         January 1986   to   January 1996     Company Name   City  ,   State     Planning Coordinator        Coordinated the analysis, development and implementation of clinical programs and capital projects.    Coordinated projects with campus and state project managers. Performed ‚ÄúCON‚Äù analysis for capital projects.    Assisted in the development of a quasi - private ‚Äúpublic authority‚Äù capital project system to meet State of Wisconsin accountability requirements including the creation of the commercial bond issue to finance projects.    Managed capital equipment project budgets in excess of $500,000 annually.    Created an institutional wide database for all Hospital space and an MS Access database for all leased space.          Education     1994     UNIVERSITY OF WISCONSIN - Milwaukee   City  ,   State  ,   US     Masters  :   Business Administration    GPA:   GPA: 3.75     Business Administration GPA: 3.75             ANTIOCH COLLEGE   City  ,   State  ,   USA     Bachelor of Arts  :   Biology/Psychology     Biology/Psychology         Personal Information     Single.  One 27 year old daughter.  Excellent health.  Hobbies include international biking, travel and photography.       Skills      Academic medical center cultural awareness  All aspects of health care construction  Business planning and product line development, marketing analysis   Budget development, conceptual design, consulting management, contract management, contracts development, database design and development  Interior design  Real estate acquisition and leasing.  Hospital acquisition due diligence        Additional Information      Chair, International Board of Amigos de las Americas, Houston, TX.  Member of Executive Committee, Strategic Planning Committee and Finance Committee of the International Board.  $4.5 million budget  Founder, local board member, and Past President, Wisconsin Chapter of Amigos de las Americas, a not for profit organization that sponsors young adult volunteer service work in Latin America. International Board Member  Board member Working Capital for Community Needs, Madison WI a micro-finance bank like not for profit with a$13 million portfolio in Latin America    Vice President Aloha Days, Incorporated a non-profit organization dedicated to promoting volleyball and volleyball facilities in the Madison area.         Professional Affiliations      Past President of the Greater Madison Area Health Management System Society.  Member, American Society of Health Care Executives     "
CONSTRUCTION,"         STAFF SERGEANT (E-5), PAVEMENT & CONSTRUCTION EQUIPMENT CRAFTSMAN       Summary     Solutions-focused, versatile management professional veteran offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 8-year career in the United States Air Force.  Effective communicator who quickly masters new roles and technologies to achieve positive results.    ¬†       Experience      Staff Sergeant (E-5), Pavement & Construction Equipment Craftsman   12/2012   to   Current     Company Name   City  ,   State        General Project Manager:  Managed various projects and necessary personnel, to include but not limited to, removal/replacement of dilapidated asphalt roads, removal/replacement of upheaved concrete sidewalk.   Airfield Repair Project Lead : Effectively lead 12 personnel in repairing 267 airfield concrete spalls securing the Air Traffic Control Movement Area for Minot AFB B-52 bombers.   Snow Shift Leader : Supervised 15 military and civilian personnel/managed 16 million dollar equipment fleet in clearing 1.8 million square feet of airfield pavements, 76 miles of base roadways, 2.1 million square yards of pavements.     Reporting Official : Tasked with writing annual performance reports and biannual feedback reports for 3 personnel as well as promoting compliance with all USAF rules and regulations.   Antiterrorism/Force Protection (AT/FP) Barrier Plan Program Manager : Guided 13 equipment operators in hauling/placing 517 vehicle barriers safeguarding 55 mission critical facilities.Overhauled AT/FP Barrier Plan as construction and new facilities altered the layout of Minot AFB.   Lock Out Tag Out Manager : Successfully revamped program and trained 53 personnel on proper procedures and regulations.   Snow School Instructor : Instructed interdepartmental, annual snow school for up to 56 career-augmented personnel. Trained personnel on proper equipment operating techniques, proper safety protocol and snow removal priorities.           Senior Airman (E-4), Electrical Power Production Journeyman   06/2010   to   08/2012     Company Name   City  ,   State        Project Leader : Led work crews in installing and maintaining all power generation equipment, responsible for $5.2 million in equipment supporting critical facilities for 1 Special Operations Wing, Head Quarters AFSOC and 38 tenant units under direct supervision.   Shop Logistic Inventory Manager : Maintained accountability on over 10,000 dollars of essential parts for mission critical generator power production assets. Conducted weekly inventory count and ordered parts as needed. Secured fund availability by reporting shop stock records to leadership, to enable decisions on parts funding.   Quality Assurance Program : Managed generator quality assurance program, found and corrected over 25 discrepancies providing oversight for over $650 thousand dollars worth of assets.   CPR/AED Instructor : Conducted monthly American Heart Association CPR/AED classes preparing over 300 personnel for contingency.   CES Booster Club Member : Organized booster club and volunteered in executing various fundraisers culminating in over 10 thousand dollars for the support of squadron morale events.             Senior Airman (E-4), Electrical Power Production Journeyman   01/2011   to   07/2011     Company Name   City  ,   State        Deployed to Special Operations Central Command at Macdill AFB, FL  (Forward deployed to Amman Jordan)                Power Production Journeyman : Repaired three generators saving the Special Forces unit 125,000 dollars and preparing the generators for rapid deployment. Relentless work ethic enabled the engineering team to complete over 300 work orders on compound facilities valued at 15.2 million dollars.    Awarded Joint Commendation Medal : Facilitated troop movements for 58 high value personnel and installed two generators for the Multi-National exercise Early Victor. Directly contributed to the successful training of Special Forces leadership and teams from three different countries.          Airman First Class (E-3), Electrical Power Production Apprentice   06/2007   to   06/2010     Company Name   City  ,   State        Equipment Operation & Maintenance : Installs, operates and maintains 37 permanently installed/46 mobile generators, including 2.8 Mega Watt power plant. Provides comprehensive customer training of emergency generator operations and automatic transfer panels (ATP). Performs preventive maintenance inspections on ATPs, aircraft arresting systems (AAS) and Barrier Arresting Kits.  Valuable member of Prime Base Engineer Emergency Force team and AEF Enabler; worldwide deployable.   Safety Program Monitor : Monitored shops safety program; completed and corrected spot inspections. Zero wing safety inspection right ups          Airman First Class (E-3), Electrical Power Production Apprentice   06/2008   to   01/2009     Company Name   City  ,   State        Electrical Power Production Apprentice : Maintained 277 generators with automatic transfer panels and seven Aircraft Arresting Systems valued at $16 million dollars in critical equipment. Critical member of construction and install of two permanent BAK-12 systems valued $2 million dollars while eliminating $36 thousand dollars contractor costs.          Airman Basic (E-1), Basic Military Training & Electrical Power Production Technical Training   01/2007   to   06/2007     Company Name   City  ,   State        Electrical Power Production Apprentice :Developed basic knowledge of: Installing, operating, and modifying electrical generators, power production plants and equipment, and aircraft arresting systems.          Skills      Generator Operation & Maintenance Skills including Automatic Transfer Switches and Aircraft Arresting Systems ¬†   Extensive knowledge of equipment operation including:  Ability to troubleshoot and fix generators of all brands and sizes   Advanced capability to install generators automatic transfer panels and Aircraft Arresting Systems   Great skill in tracing circuits to figure out solutions for electronic problems.   Ability to figure out load bearing equipment for the right generator size.     ¬†   Equipment Operation & Maintenance Skills with extensive knowledge of equipment operation including: ¬†   Airfield Front Mounted Rollover Plow  Duel Drum Steel Wheel Roller          Sheep's Foot Roller  Airfield Front Mounted Snow Blower  Dump Truck-Single Drum Steel Wheel Roller  Airfield 18' Front Mounted Snow Removal Broom  Excavator-Skid steer Loader w/ Attachments  Airfield 20' Front Mounted Snow Removal Plow  Grader  Street Sweeper  Backhoe Loader  Industrial Tractor  Trencher  Bulldozer  Pneumatic Roller  Water Truck  Crane-Scoop Loader    Rigid Pavement Installation & Repair Skills  ¬†       Extensive knowledge of concrete operations from start to finish including: ¬†     Excavation of existing material and/or degraded concrete    Laying subgrade and base course with proper compaction techniques     Setting aluminum forms (both rigid and flexible)/setting wood forms -Preparing to pour and pouring concrete    Finishing concrete with a full range of hand and power tools    Landscaping the surrounding area and cleaning the work site      Flexible Pavement Installation & Repair Skills  ¬†         Extensive knowledge of asphalt operations from start to finish including :       Removing degraded asphalt and/or existing material Preparing subgrade and base course.      Paving with hot mix via paver/grader/by hand Paving with cold mix      Rolling with both pneumatic tire rollers and steel wheel rollers. Landscaping the surrounding area and cleaning the work site      Snow Removal Operations.      Extensive knowledge of snow removal operations including:      Snow removal from active airfields to ensure safety of all incoming and outgoing flights.      Providing snow removal from parking lots and neighborhoods to ensure safe travel for 11.6 thousand base personnel.         ¬†       Communication Skills ¬†       Excellent leadership ability and overall group instruction       Project estimation and planning aptitude      Excellent public speaking ability       Superior technical writing capability       Program design and management          Education      Associate of Applied Science  :   Construction Technology   2014       Community College of the Air Force   City  ,   State          ¬†   Airman Leadership School, (  Commandant Award Winner)   ¬†  Minot AFB, ND   Feb 2013 - March 2013   Classes included Leadership & Management, Managerial Communications, Military Studies, and Total Quality Management.  Awarded Commandant Award for outstanding leadership ability .      Civil Engineering Silver Flag Training Program ¬†  Tyndall AFB, FL                                                                          April 2014                                                                                                       Tasked with airfield damage repair during a week-long field exercise to simulate establishing and running a fully operational base in a contingency environment.     Pavement & Construction Equipment Career Development Course , Minot AFB, ND                                              December 2012 ‚Äì Feb 2013    Career Development Courses are designed to improve upon the basic skill and knowledge learned during Technical Training across a wide spectrum of subjects pertaining to the Pavement & Construction Equipment career field.     Pavement & Construction Equipment Technical Training ¬†  Ft. Leonard Wood, MO                                 September 2008 - April 2009   Developed initial equipment operation & pavement implementation skills, and cultivated knowledge in chosen career field.          Associate of Applied Science  :   Electrical and Mechanical Technology   2014       Community College of the Air Force   City  ,   State          Troubleshooting Electrical Power Generation Equipment Course ¬†  Sheppard AFB, TX                                                            September 2009    This program covers the advanced fundamentals of troubleshooting and tracing circuits in all power generation equipment.     Contingency Power Generation and Force Bedown Course ¬†  Sheppard AFB, TX                                                             December 2011   This program covers all contingency generator and power plant operations in a deployed environment.      Electrical Power Production Career Development Course ¬†  Hickam AFB, HI                                                           July 2007‚Äì July2008               Career Development Courses are designed to improve upon the basic skill and knowledge learned during technical training across a wide spectrum of subjects pertaining to the career field.     Electrical Power Production Technical Training   Sheppard AFB, TX                                               March 2007 - June 2007   Developed initial equipment operation & pavement implementation skills, and cultivated knowledge in chosen career field.      Basic Military Training   Lackland AFB TX                                           January 2007 ‚Äì March 2007   Learned foundation of military culture, military bearing, discipline and USAF history.          Awards        1.   Joint Service Commendation Medal   2.   Air Force Achievement Medal   3.   2 Meritorious Unit Awards   4.   2 Air Force Outstanding Unit Awards   5 .  2 Air Force Good Conduct Medals   6 .  National Defense Service Medal   7 .  Iraq Campaign Medal   8 .  Global War on Terrorism Service Medal   9 .  Air Force Overseas Ribbon Short   10 .  Air Force Overseas Ribbon Long   11 .  Air Force Expeditionary Service Ribbon with Gold Border   12 .  Air Force Longevity Service   13 .  USAF NCO PME Graduate Ribbon   14 .  Small Arms Expert Marksmanship Ribbon (Rifle)   15 .  AF Training Ribbon     "
CONSTRUCTION,"         LOAN ASSISTANT/COMMERCIAL & CONSTRUCTION REAL ESTATE/SMALL BUSINESS LOANS       Summary    To obtain a position in the Banking/Lending field with an emphasis on customer service where I can provide added value to the company and its clients while at the same time seeking challenges to gain more knowledge and experience to further my career. 22+ years of experience in customer service 13 years of experience in Commercial Real Estate lending 7 years of experience working with distressed/workout loans 2 years of SBA loan experience Motivated self-starter with strong organization, communication and customer service skills       Highlights          Microsoft (Windows, Excel, Word, Outlook), Alchemy (loan file  database), M Files (loan file program), Fidelity  Ability to grow and adapt in a fast paced environment  Excellent verbal and written communication skills  Strong leadership and organizational skills  Effective time management and multi task capabilities                Experience     04/2012   to   Current     Loan Assistant/Commercial & Construction Real Estate/Small Business Loans    Company Name   Ôºç   City  ,   State      Primary point of contact for the customer throughout the loan closing process.  Prepare proposal letter and checklist for Borrowers for each approved new loan.  Collect and manage all necessary due diligence.  Order appraisals, environmental phase I and other reports related to each loan.  Work closely with Documentation and Disbursement teams.  Review loan documents and prepare closing package for Borrower.  Work closely with title companies - title engagement, requests, review, closings.  Manage operations procedures - process payoffs, releases, tax payments, title liens, etc.  Input, manage, track and update all ticklers in pipeline.  Loan file management and tracking of all loan file documentation.  Process Adverse Action files and denied/withdrawn paperwork for pipeline.  Process Material Change Forms for loan extensions and/or downgrades.         04/2009   to   04/2012     Loan Assistant/Loan Workout Portfolio    Company Name   Ôºç   City  ,   State      Maintenance, security and sale of real estate properties obtained through foreclosure.  Managing expenses/invoices of all OREO properties.  Loan File management.  Payoffs, releases, ticklers, due diligence, taxes, title, and tracking all loan file documentation.  Workout activities including but not limited to, Foreclosure, Deed in Lieu and Short Sales.  Work directly with attorney's throughout the foreclosure process.  Process loan payments.         05/2008   to   04/2009     Assistant Vice President/Senior Lending Assistant Special Credits    Company Name   Ôºç   City  ,   State      Work directly with the FDIC to resolve distressed commercial real estate loans.  Workout activities involving collateral collection, repossession, sale of OREO property and liquidation.  Order necessary reports and condition of title in preparation of Pre-Litigation Analysis.  Preparation of Pre-Litigation Referral Analysis.  Preparation of asset management cases and associated documentation.         03/2004   to   05/2008     Assistant Vice President/Commercial Real Estate Lending Assistant    Company Name   Ôºç   City  ,   State      Served as the primary relationship contact for commercial real estate loan customers.  Assist with loan proposal preparation.  Complete all due diligence on all approved commercial real estate loans.  Work directly with auditors (internal and external) for quarterly in-house and annual audits.  Monitor commercial real estate loans to ensure compliance of contract terms and conditions Assist and oversee preparation of Loan Documents Worked directly with and assist loan officers with other special projects as assigned.         05/2003   to   03/2004     Commercial Real Estate Administrative Assistant    Company Name   Ôºç   City  ,   State      Customer service liaison between Loan Officers and customers.  Preparation of loan documentation including closing and funding of loan proceeds.  Calculation of loan amounts and set up of new loan worksheets.  Loan Payments - quoted loan payoffs, received and processed incoming loan payments.  Set up of all loan files including ticklers.  Loan File management.         06/1998   to   03/2003     Store/Area Manager    Company Name   Ôºç   City  ,   State      Customer Service Developed, implemented and managed programs to achieve retail objectives regarding sales, revenue, expenses, inventory control and customer service.  Trained, supervised, motivated and evaluated a staff of 6-10 employees.  Facilitated individual goal setting and conducted performance evaluations.         11/1994   to   06/1998     Store Manager    Company Name   Ôºç   City  ,   State      Developed, implemented and managed programs to achieve retail objectives regarding sales, revenue, expenses, inventory control and customer service.  Directed recruitment and retention of staff.  Trained, supervised, motivated and evaluated a staff of 6-10 employees.  Facilitated individual goal setting and conducted performance evaluations.  Coached sales teams to ensure sales quotas were achieved.          Education     2011     Certificate of successful completion of Nursing Assistant program (NUR158)  :   Anatomy/Physiology and Psychology    Paradise Valley Community College   Ôºç   City  ,   State      Anatomy/Physiology and Psychology       2000     Certificate of Fashion Display & Coordination  :   Business, Accounting and Marketing    Saddleback Community College   Ôºç   City  ,   State      Business, Accounting and Marketing       1988     Diploma      Laguna Hills High School   Ôºç   City  ,   State             2007     - Successful completion of Financial Analyst and Tax Analysis preparation course                Skills    asset management, attorney, closing, Excellent customer service, Customer Service, data entry, database, Documentation, due diligence, Fashion, fast, File management, Financial Analyst, Forms, goal setting, inventory control, leadership, Litigation, loan documentation, Managing, Excel, Outlook, Windows, Word, Nursing, organizational skills, proposal, proposal preparation, real estate, recruitment, retail, Sales, Tax, taxes, time management, written communication skills   "
CONSTRUCTION,"         CONSTRUCTION AND SITE MANAGER / SITE EXECUTION COORDINATOR       Summary    Registered Professional Engineer with extensive experience in global project and construction management.  Team player adept at building relationships and communicating with multi-national project personnel, contractors, management, and other stakeholders.  Resourceful problem solver capable of making sound decisions under pressure.  Self-starter skilled in guiding challenging, high-workload projects from inception to turnover-safely, on schedule, and within budget-despite limited resources.  Proficient with Microsoft Office and Adobe Pro.  Expertise encompasses:
*Bid & Specification Preparation
*Contract Negotiations
*Profit & Loss Responsibility
*Budget Administration/Development
*Expense Control and management
*Leader Worksite Safety
*Team Building & Mentoring
*Workflow Planning
*Facility Management & Maintenance
*Civil, Environmental & Structural Engineering
*Refinery, Water & Wastewater Pipelines
*Management of Change (MOC)
*Knowledge of various codes/standards (API, ASTM, AISC, DOT CFR 192 & 195, PSM)
*Engineering, Refining, Offshore/Inland Water Projects
*Project Scope development and management
*Process Hazard Analyses (PHA) leader/participant
*Pipeline Hot Tap & Stopple      Skills          Project management  Construction Management  Team Building  Cost and Schedule control  Bid & Specification
  Preparation   Contract
  Negotiations   Profit &
  Loss Responsibility  Budget administration/Development  Expense Control
  and management  Engineering,  Refining, Offshore/Inland Water Projects      Interpersonal communication skills  Excellent written and verbal skills  Excellent communication skills¬†  Leader Worksite  Safety  Team Building  & Mentoring   Workflow  Planning   Facility  Management & Maintenance   Civil,  Environmental & Structural Engineering   Refinery, Water  & Wastewater Pipelines  Management of  Change (MOC)   Knowledge of  various codes/standards (API, ASTM, AISC, DOT CFR 192 & 195, PSM  Project Scope development  and management  Process Hazard  Analyses (PHA) leader/participant  Pipeline Hot  Tap & Stopple¬†               Accomplishments      USPCI/Laidlaw Environmental Services: Cut annual maintenance/repair/replacement costs by $750K+ through process improvements and contract negotiations.  Phillips Petroleum Company: Saved $2M in landfill engineering and construction (hazardous/non-hazardous); saved $1M in liner installations; cut annual refinery road paving costs $500K; completed construction of a 199-foot flare tower three months early; managed five design and three fabrication yards for the jacking of the $500.        Experience     03/2005   to   07/2016     Construction and Site Manager / Site Execution Coordinator    Company Name   Ôºç   City  ,   State      Held responsibility for Flare And Relief Modifications (FARM), the largest Brownfield offshore project in company history; the $1B initiative involved installing ten flare booms and making major platform and piping modifications.  Oversaw design and field works in Angola.  Assisted in defining management of change (MOC) terms as well as developing and negotiating contracts.  Directed a large international workforce comprising more than 350 contractors, Angolan, and company employees.  Provided onshore and offshore construction of 14 offshore platforms and a 24-inch pipeline.  Boosted production by almost one million barrels of oil while meeting a corporate and World Health Organization (WHO) objective to reduce flaring.  Achieved ~8.7 million safe man-hours without a day away from work (DAFW) and with a record-setting total recordable incident rate (TRIR) of 0.18.  Planned and executed multiple platform shut-ins ahead of schedule and at lower than predicted production loss volumes.  Completed the project $100K under budget and within corporate milestones while delivering cost savings of $250M.  Demonstrated consistent ability to lead functional departments in a matrix organization, manage multiple priorities and deadlines, and communicate effectively at all levels of the organization.  Provided construction input on pipelines and subsea wellhead flow lines for the new $8B Rosebank floating production storage and offloading (FPSO) vessel, to be operated in some of the world's worst climate conditions, the North Atlantic.  Interacted daily with 100+ operations, marine, safety, and contractor design team members from Korea and the US.  Prepared bid packages and contract documents.  Led construction, quality assurance/quality control (QA/QC), and systems completion teams with a staff of eight.  Negotiated contracts with three Korean shipyards and ensured deliverables met contract specifications on time and within established budget.  Served on a select four-person team that secretly negotiated a $2B single-source international contract that delivered estimated savings of $750M to the company.  Directed all aspects of operations, including business, safety, engineering, planning, budgeting, site fabrication, and QA/QC of five modules totaling $2.5B for the Mafumeira Sul project in South Korea.  Oversaw review and approval of marine plans, execution plans, Risk Management Plans (RMPs), HAZIDs, Process Safety Management (PSM) and Process Safety Risk Assessments (PSRs).  Directed a total workforce of 3,000+, including 145 company office personnel.  Drove efforts to minimize production loss, costs, and downtime as well as heighten safety awareness.  Met project milestones for load-out of modules, in part by motivating the shipyard to hire additional staff.         03/2001   to   03/2005     Senior Project Manager    Company Name   Ôºç   City  ,   State      Organized and led a newly established project management group, pointOne.  Assisted sales in securing new projects.  Negotiated contracts between the company and clients, outlining group duties.  Saved a large client $1M on the design and construction of new shutdown valves and piping.  Developed a successful proposal for a $200M US government contract to repair pipelines in post-war Iraq.  Drafted the proposal and preliminary design that led to a project to complete a 90-inch water main re-route at Chicago-O'Hare Airport, preventing long-term water disruption to five cities.  Guided the group to deliver $2M in revenue annually within two years of startup.          Project and Construction Management Consultant    Company Name   Ôºç   City  ,   State      Spearheaded engineering and construction projects for clients throughout Oklahoma and Louisiana, including Mobil, Continental Carbon, Envirotech, and Phillips Petroleum.  Ensured fabrication and construction compliance to engineering drawings, standards, specifications, and quality assurance guidelines.  Provided engineering and construction of thermal oxidizers and a plant water pipeline.  Averted legal and community issues by leveraging right-of-way (ROW) expertise in advising a company not to lay its new pipeline in the proposed routing.  Improved the productivity of a four-tank weld-out by modifying work crew organization and methods.  Prepared a budget and presentation for a client that led to a new water line and elevated tanks; developed the bid package and contract for long-term maintenance of the five elevated water tanks.  Led construction for several small inland water projects, a new production barge, and offshore platform modifications, extending a two-month contract to four years.  Commended by clients for completing projects under budget and on time.         07/2016   to   Current     Consulting Project and Construction Manager    Company Name   Ôºç   City  ,   State    Provide various clients with project and construction management services as required.        Education and Training          Master of Science  :   Civil Engineering    University of Missouri          Civil Engineering            Bachelor of Science  :   Civil Engineering    University of Arkansas          Civil Engineering            Transportation Worker Identification Credential (TWIC), Transportation Security Administration (TSA)/United States Coast Guard (USCG)
Global Entry Card, United States Customs and Border Protection
Capital Stewardship and Organizational Capabilities (CSOC) Supreme Certified, Chevron Corp - PMI/PMP developed
Operational Excellence (OE) certified              Activities and Honors     Professional Engineering Licenses - Arkansas, Missouri, Kansas, Texas, Oklahoma, Illinois, Massachusetts, Arkansas, NCEES
  Industry Affiliations - American Society of Civil Engineers (ASCE), Concrete Reinforcing Steel Institute (CRSI)¬†  Hold TWIC certificate       Skills    budgeting, budget, contracts, negotiating contracts, client, clients, design and construction, functional, government, Korean, legal, office, works, oil, Organizational, personnel, project management, proposal, quality assurance, QA, quality control, Risk Management, routing, Safety, sales, Transportation, weld   "
CONSTRUCTION,"         INTERNATIONAL CODE COUNCIL (ICC) SPECIAL INSPECTOR AND CONSTRUCTION MATERIALS TECHNICIAN (CMT)       Objective    My objective is to obtain and secure a meaningful position integrating my skills with the expertise of my co-workers, resulting in a successful service provided to the client.  Additionally, I am eager to gain knowledge through my own hard work and the tutelage of my superiors to earn advancement within the organization.      Skills          Proficient in Microsoft Windows, Word, Excel.  General knowledge of GAAP that continues to grow through hard work.   14 years progressively advancing experience in civil construction materials testing and inspection.  Constant communication with contractors, craft, and co-workers in collaborative effort to complete task at hand.        Natural leader who is team oriented with strong desire succeed in accounting field.   ¬†Able to communicate effectively both verbally and in writing to clients, co-workers, and superiors.   Productive worker in fast-paced, time-sensitive environment, while remaining within budget.   Courteous team member who works with high levels of integrity and professionalism.             Experience      International Code Council (ICC) Special Inspector and Construction Materials Technician (CMT)     03/2015   to   Current      Company Name   City  ,   State

ICC Special Inspector Reinforced Concrete

Rebar and
     concrete placement inspections, and epoxy anchor
     bolt inspections.

Concrete, Soils, and Asphalt Field Testing
Technician.¬†          ICC Special Inspector and CMT Technician     11/2014   to   03/2015      Company Name   City  ,   State      ICC Special Inspector Reinforced Concrete

Rebar and
     concrete placement inspections.
Concrete, and Soils Field Testing
Technician.¬†   Gradations, proctors, moisture content, -200 wash.   Input data in computer programs and present final results to clients  in timely, cost-effective professional manner.

          ICC Special Inspector and CMT Technician     05/2014   to   11/2014      Company Name   City  ,   State      ICC Special Inspector Reinforced Concrete

Rebar and
     concrete placement inspections, and epoxy anchor
     bolt inspections.

Concrete, Soils, and Asphalt Field Testing
Technician.¬†          Construction Materials Testing Lab Manager/Lead Technician     06/2010   to   11/2013      Company Name   City  ,   State

Rebar and
     concrete placement inspections, and epoxy anchor
     bolt inspections.  Estimating potential job costs for proposals.

Concrete, Soils, and Asphalt Field Testing
Technician¬†    Grout cubes and prisms, intermediate experience in Masonry.

Lab Testing Technician-Gradations,
     proctors, moisture content, -200 wash, specific gravity/absorption, concrete/grout
     breaks, sand equivalent, percent fracture.    Input data in computer programs and present final results to clients  in timely, cost-effective professional manner.



          Quality Control Inspector Level II     10/2007   to   01/2009      Company Name   City  ,   State      URS-Washington Division - Eunice, NM-National Enrichment Facility QCI qualified in civil soils II, civil concrete II, receipt inspection II and coatings II.  Verify field operations to ensure compliance with specifications, plans, procedures, ASTMs, 10 CFR Part 50 Appendix B and ASME standard NQA-1.  Perform QC inspections on the batch plant, concrete, grout, and backfill operations.  Receipt inspection of concrete constituents as batch plant inspector.         CMT Technician II     03/2007   to   10/2007      Company Name   City  ,   State      Hanford Nuclear Reservation-Vitrification Plant RPP-WTP.  Concrete, Soils, and Lab Materials Testing Technician Level II.  Cross-reference job site specifications and plans, ASTMs, and other industry standards to ensure proper testing and inspection on a 10 CFR Part 50 and ASME NQA-1 job site.   Sand-cones, Kelly ball drop, flow test, cast cylinders for CLSM.

  Grout flow, cast cubes and prisms.         Non-Permanent Transportation Technician II     03/2006   to   12/2006      Company Name   City  ,   State      WSDOT-SCR   - Union Gap, WA -Various projects Transportation Technician II (non-permanent) Concrete, Soils, and Asphalt Field Testing Technician.  Read and interpret plans while cross-referencing with state specifications and construction manual.  Layout including staking/marking various offsets, signing, monuments, and planned work for contractor to complete.  I have inspected the following operations:  grinding, rumble strip, replace/install RPM's, mechanical and hand scaling, drilling and grouting of rock/anchor bolts, backfill, striping, guide posts, install/move jersey barrier, curbing, aggregate weigh station, rock crushing plant, ticket taking on paver for quantities and yield both short and long, and hydro-demolition.         Concrete/Soils Lead Materials Testing Technician     04/2003   to   11/2005      Company Name   City  ,   State      Hanford Nuclear Reservation-Vitrification Plant RPP-WTP.  Cross-reference job site specifications and plans, ASTM's, and other industry standards to ensure proper testing and inspection on a 10 CFR Part 50 Appendix B and ASME NQA-1 job site.  In charge of complying with testing frequencies to meet construction plans and specifications.  Manage man power to cover the field and lab testing operations.  Review all technicians' reports to ensure accuracy.  Concrete, Soils, and Lab Materials Testing Technician Level II.         Education      High School Diploma  :   College Preparation   1999     Eisenhower High School   City  ,   State  ,   USA      National Honors Society- GPA:¬† 3.6/4.0.  Academic Athlete Award, and Captain of Football Team.   Future Business Leaders of America.            Industrial Technology    2002     Western Washington University   City  ,   State  ,   USA      98 credits earned.          Associate of Arts  :   Pre-Business   2015     Yakima Valley Community College   City  ,   State  ,   USA      GPA: 3.7/4.0, President's list, spring 2015.         Bachelor of Science  :   Accounting   2017     Central Washington University   City  ,   State  ,   USA      CWU Junior status- GPA: 3.0/4.0, with 156 total credits earned.  Accounting Major-Cyber Security Minor, Working toward CPA.   Courses include:¬† Financial and Managerial Accounting, Intermediate Accounting I, Cost Accounting, Microsoft Excel I, Windows 10, Administrative Management, and Business Communications.          Certifications      ICC Special Inspector- Reinforced Concrete.  American Concrete Institute (ACI) Field Testing Technician Level 1.  Nuclear Densometer Safety Handler.           "
CONSTRUCTION,"         PERSONAL ASSISTANT/INTERN TO DEPUTY MINISTER OF CONSTRUCTION AND HOUSING- SIERRA, E. A.         Summary     Executive administrative support professional offering versatile office management, planning and research skills. Committed to quality performance, cognitive thinking and management of organizational goals.   Seeking a position of Development or Executive Assistant where my skills in identifying project strategies and locations are utilized for mutual growth and success. Particularly wish to apply my extensive research skills and customer service experience in a dynamic real estate setting.        Highlights          Strong interpersonal and communication skills  Articulate and well-spoken  Professional and mature  Meticulous attention to detail  Results-oriented  Russian (fluent)   Spanish (advanced reading & writing)      Advanced MS Office Suite knowledge  Time management  Database management  Conference planning  Travel administration  Business correspondence  Executive presentation development  Employee training development            Accomplishments      Awarded a bonus in recognition of managing the addition of more than 50 staff members.   Planned corporate meetings, lunches and special events for groups of 50+ employees.  Supported Deputy Minister (Russian Federation) through personal document management, calendar organization and collateral preparation for meetings with government officials.  Helped manage and coordinate installation of a roadway and parking lot project within an entire commercial development.  Wrote and produced a series of 10 audio and print stories for ""PRISM"" radio broadcast investigating economic development trends in the Washington, D.C. Metropolitan area (INTL TV, Services, Inc.)  Earned ""Dean's List"" between 2012 and 2014.        Experience      Company Name    City  ,   State    Personal Assistant/Intern to Deputy Minister of Construction and Housing- Sierra, E. A.    10/2014   to   12/2014       Organized files, developed spreadsheets and reports.  Managed the day-to-day calendar for the DM.  Created and maintained spreadsheets using advanced Excel functions and calculations to develop budget reports and lists.  Created PowerPoint presentations used for local construction projects.  Handled some media and public relations inquiries.  Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.  Planned travel arrangements for 10 executives and government officials.  Researching and analyzed current economic trends for urban mixed-use development.           Company Name    City  ,   State    Executive Assistant to Director of Operations & CEO   05/2011   to   06/2014       Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips.  Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.  Created expense reports, budgets and filing systems.  Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.  Processed travel expenses and reimbursements.  Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.  Supported the human resources department in the annual employee review process to manage performance merit increases.  Directed administrative functions for the directors, principals, consultants and key managers.  Translated and edited Russian and Spanish news media into English.  Frequently used word processing, spreadsheet, database and presentation software.          Company Name    City  ,   State    Teacher Assistant   01/2006   to   06/2006       Developed and taught Spanish language lessons to promote student interest on teacher's behalf.   Fostered meaningful relationships among students through team-work community service projects.  Collaborated with a team of faculty to develop after-school Spanish tutorial programs.          CompanyName    City  ,   State    Loan Officer Intern   01/2005   to   12/2005       Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.  Developed and maintained relationships with local real estate agents.  Learned to originate, review, process, close and administer customer loan proposals.  Maintained strict confidentiality of bank records and client information.  Reviewed and edited loan agreements to ensure accuracy.          Education      Master of Arts  :  Economics & Community Development   2015     Pennsylvania State University  ,   City  ,   State       GPA: 4.0         Bachelor of Arts  :  International Relations; Spanish Language   2008     George Mason University  ,   City  ,   State       GPA: 3.2         Skills     People skills; Interpersonal and communication, client/employee/student relations, customer service, team building, cultural diversity experience and advanced problem-solving.   Office Administration; MS Office Suite, database management, filing, financial statements/transactions, basic HR procedures, C-Level management, presentations, proposals, real estate knowledge, report writing, market research, translation, spreadsheet, employee training, travel arrangements, typing speed 60 WPM, word processing and editing    "
CONSTRUCTION,"           PROJECT MANGER/LEAD SUPER         Professional Summary     Profile: A proven track record of over 21 years of experience as a General Construction Project Manager. Across extensive career, have directed & organized multi-million dollar Construction projects and renovations, optimized operations/profits for full scale projects, and overseen multi-trade Construction teams. I have a broad repertoire of skills in project management, estimating, planning, complex data & profit analysis, resourcing, organizational networking/liaison, professional development, fieldwork supervision and leadership. Project Management: Strong background and professional versatility in the administration and oversight of complex and integrated Construction projects. I have directed Construction on-time and on-budget in a variety of different environments including power plants, government, healthcare, housing and educational (schools/universities/dormitory) settings. Approaching projects holistically, punctually and efficiently. Have the knowledge and skills needed to guide projects at the per-Construction stage & beyond. I am meticulous and adaptive, troubleshooting field issues and design conflicts as and when they occur. Commercial & Internal Relations Development: Articulate and collaborative, I privilege open and frequent communication as a means for developing highly productive multi-trade teams. I am able to build and maintain viable, trusting, relationships with Construction team members (i.e. Construction workers, architects and engineers) and commercial/corporate third parties (i.e. Business owners and government officials) based on a foundation of mutual respect, clear communication and skillful negotiation/counsel. Additionally, I am a team player who mentors and leads by example. Seeking further employment as Construction Manger       Skills          Construction Estimating / Management  Procore Project Management  Primavera Project Scheduling P2  Microsoft Word, Microsoft Excel, Microsoft Project  Field Operations / Inspections  Troubleshooting/ Problem Solver  Quality Control / Inspection      Team Building / Leadership  Project Coordination / Development  OSHA Regulation / Project Safety  Cost / Profit Analysis  Civil Engineering  Project Planning and Development  Project supervision            Work History      Project Manger/Lead Super   ,     09/2017   to   Current     Company Name   ‚Äì   City  ,   State      ¬∑ Spearheaded Construction and completion of $65 Million Honors Dollars Living Learning Community. This is five-story, 153,670 SF. Urban infill building, at Newark campus of Rutgers University. Facility provides 391 beds for students in variety of configurations including: double occupancy rooms, studios, and one- and two-bedroom apartments. It also includes classroom and academic support spaces, 25,000 SF of ground floor retail, and 5-story, precast concrete, 74,000 SF parking garage with 330 parking spaces  ¬∑ Preemptively planned work ahead and secured subcontractor commitment by period of two weeks  ¬∑ Accounted for precise allocation of resources so that subcontractors always had sufficient material, equipment and manpower to perform each task  ¬∑ Secured all necessary permits (e.g. Municipality permits, sidewalk closures and utility permits) and approvals for shop drawings  ¬∑ Safely and consciously maneuvered heavy equipment and organized suitable accommodations around archaeological excavation while progressing construction project work  ¬∑ When site logistic analysis revealed-need for Overhead Crane that was not accounted for in project plan budget. Utilized some ingenuity and resourcefulness to adjust planning. I ultimately repurposed conventional, crawler, and stage cranes stationed at strategically designated locations and carefully directed material delivery between limited space of courtyard and adjacent city streets to execute construction of dorms and garage  ¬∑ Developed and routinely reviewed site conditions to enhance project task performance, accessibility, and completion in timely fashion  ¬∑ Enhanced schedule and improved worker safety, operation continuity, and task sequentially by making arrangements for masons and carpenter to build shear wall ahead of steel and precast crane erection  ¬∑ Accelerated work during Winter of 2018 by enclosing building with tarp and temporary heat to allow interior construction to continue prior to arrival of Exterior Island Building panels  ¬∑ Made provisions to have open bay for loading material and debris removal that was not included in scope of subcontractor bid  ¬∑ Insured that all spray-on fireproofing of steel was completed prior to installation of exterior panel as per fire rating specifications of building  ¬∑ Updated Architect and Engineer daily to engage with them troubleshooting project design deficiencies  ¬∑ Methodically rotated and divided trades safely on Exterior Work including following installations: Electric Vaults under sidewalk, Transformers, pulling cable, exterior stud framing, insulation and dens glass, waterproofing exterior slabs, Exterior Brick, Exterior Aluminum storefront, demolition of sidewalks and sidewalks and curb replacement         Construction Project Manager  ,     04/2016   to   08/2017     Company Name   ‚Äì   City  ,   State      Construction and completion of IPIC- Dobbs Ferry Cinemas valued at 12 Million dollars-- including (8) Dine ‚Äìin Theaters, and Restaurant between May 2016 and June 2017  Construction and completion of Learning Experience valued at 3 Million dollars  Construction and scheduled completion of 5 Million dollar LA Fitness Center in Union, NJ in October of 2017  Pr-construction Coordination and development of 20 Million dollar Meridian Housing Complex including (106) 4 story apartment units above 2 story concrete Parking Garage  Coordination of Demolition and site work for concrete construction Parking Garage  Obtained all necessary utility and construction permits for project from city of Hackensack, NJ  Collaborated with P S E&G to build transformer vaults for electrical power  Successfully implemented pile-lag as well as de-watering system as necessary to support both excavation and construction of underground concrete structure parking garage  Achieved maximum cost effectiveness by providing value engineering for construction means and methods  Managed construction schedules to achieve adequate labor coverage for all projects  Held construction progress and regular status meetings with project team  Scheduled workforce needs with superintendents and allocated company resources to meet project requirements  Kept project on schedule and within budget while serving as project leader         Executive Construction Project Manager  ,     04/2014   to   04/2016     Company Name   ‚Äì   City  ,   State      Managed two projects. These were: Englewood Fire House in Englewood, NJ, and Edgeboro Maintenance Building in East Brunswick, NJ. Both projects were valued at $15 Million combined  Expedited process for each of these projects despite previous and projected challenges to start and stay on schedule  Instituted hybrid de-watering and dry gravel mat system which allowed construction of the foundation of Englewood Fire House above water level  Accelerated interior renovation process for Edgeboro Maintenance Building by utilizing machinery to demolish interior masonry and drywall partitions  Directed roof replacement early in project to allow for new construction in Edgeboro Maintenance Building  Bid and obtained new work for company valued at 5 million dollars         Construction Manager/Super   ,     10/2013   to   04/2014     Company Name   ‚Äì   City  ,   State      Managed multiple projects liaising with various government agencies such as Jersey City- Exterior Pedestrians Stair project and Hanover Sewerage Authority  Executed Construction of (2) Sludge Detention Ponds in NYC Park, Construction of Faber Skate Park, and Roger Morris Park Renovation  Compensated for steepness and inaccessibility of site terrain of Jersey City Pedestrians Stair Project by building temporary roads to enable pile rig and concrete truck access  Utilized surveyor and skilled masons to build Faber Skate Park in lieu of hiring specialized skate builders in order to accommodate budget constraints  Utilized shop and in-house workforce to replicate landmark project requirements of Roger Morris Park         Construction Manager/ Filed Super   ,     01/2013   to   10/2013     Company Name   ‚Äì   City  ,   State     Directed and Supervised all construction operations for non- profit organizations in Brooklyn, NY. Led team of 50 tradesmen to renovate (150) Apartment units and all common areas in (2) mid-rise buildings for senior citizens.  Facilitate operation advancing project from (4) month behind schedule to (1) month ahead of schedule.  Restructured organization, resourced needed material, and revised planning so that working crew was able to work efficiently  Estimated and acquired (500) homes damaged by storm sandy        Construction Project Manager  ,     06/2009   to   12/2012     Company Name   ‚Äì   City  ,   State      National Construction Company that services clients within power, industrial, healthcare, gaming, and educational sectors., Guided completion of Rutgers's $40M-12 story Student Housing and 3-Story Retail for total 165,000 SF. at Camden, NJ. Dorm houses 350 students in 102 residential units  Completed Dow Jones$ $4M Press Plant upgrade in Maryland and Georgia within budget and on-time  Effectively executed $100M underground infrastructure and site work for Astoria power plant from pre-construction through close-out  Analyzed blueprints / specifications and facilitated procurement of materials  Identified and monitored subcontractors / vendors to ensure compliance with work scopes  Prepared and oversaw budgets and schedules as well as performing regular spot inspections  Avoided revenue loss and scheduling issues for company by accelerating completion of foundation by several months, offsetting delay created by problematic issuance of building permit  Championed difficult coordination of fast-track self-performed excavation / back-fill work, underground electric conduit, mechanical piping, auger-cast piling, and massive concrete foundation  Efficiently organized several crews to complete tasks on accelerated schedule, having 2 shifts daily including weekends  Optimized company's operations and project's success by troubleshooting numerous field issues and design conflicts         Construction Project Manager  ,     07/2007   to   06/2009     Company Name   ‚Äì   City  ,   State      General contracting company serving clientele within diverse sectors such as education and government  Directed $75M project that included new construction of 3 buildings and renovation of 3 existing buildings  Played critical role in pre-construction coordination of general construction and mechanical/electrical trades  Spearheaded coordination of building general construction trades with mechanical and electrical trades  Supervised staff of 6 professional direct reports  Led successful effort to resolve issues with very complex prison security system between vendor and design architect, construction manager, and owner; interfacing effectively with all parties to clarify specifications and minimize misunderstandings  Took initiative to collaborate and coordinate closely with project principals including owner, architect, engineer, field superintendent / crews, and subcontractors to maintain steady progress and control costs  Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.         Construction Project Manager  ,     12/2004   to   07/2007     Company Name   ‚Äì   City  ,   State      Guided completion of construction projects through their entire life cycles including scheduling, budget control, material acquisition, and subcontractor oversight  Troubleshot project designs and conducted/monitored inspections  Generated detailed project status reports and other documentation  Spearheaded successful completion of $65M 13-story student housing high-rise project at UMDNJ in Newark, New Jersey by coordinating per-construction work with various trades to ensure commitment to schedule, scope, and duration  Directed complex site operations for UMDNJ housing project including coordinating 5-story parking garage filigree system and reinforced concrete with mechanical and electrical trades  Coordinated construction of 9 stories of girder and slab structural steel / hollow core precast concrete slabs with reinforced concrete and exterior prefab masonry, granite, and cast stone panels for high-rise housing above parking garage  Expedited company's completion of $140M new demonstration school in East Orange, New Jersey, including per-construction work and field coordination of underground piping, site work, foundations, structural steel, and interior / exterior masonry  Collaborated with project scheduler to prepare schedule baseline logic, sequence, and duration         Senior Construction Project Cost Estimator  ,     02/2001   to   12/2004     Company Name   ‚Äì   City  ,   State      Company that specializes in per-engineering buildings, architecture and design, and construction management  Self-prepared all project development conceptual estimates for company clients and interfaced effectively with architects, engineers, and other project principals  Strengthened company's operations and profits through impressive project design and cost estimating, generating $60M+ in additional revenue within 1 year  Achieved company's 1st federal government project, obtaining $15M design-build per-engineered defense department building with site work at Gabreski Airport in Long Island, New York  Championed successful close-out of assisted living for seniors' project, facilitating release of $1M in retainage to company  Coordinated product installation and scheduled experienced crews to achieve project scopes of work.  Prepared material orders to complete projects on time and within budget.  Delivered comprehensive bid proposals for  [Type]  projects and gained client approval on costs.         Construction Project Manager  ,     02/1999   to   02/2001     Company Name   ‚Äì   City  ,   State      General contracting company purchased by Keyspan, large utility company, in 2000  Oversaw large crews for completion of self-performed site work, concrete, masonry, structural steel, carpentry, electric, plumbing, and HVAC  Communicated with and organized architects and engineers to resolve design and field issues  Directed 2 projects for State University Construction Fund valued at $20M, supervising 4 professional direct reports and interfacing effectively with state university representatives to facilitate meetings, payments, field issue resolution, quality controls, and schedule updates         Education      Associate of Science  :   Civil Engineering Technology  ,   1985     New York City Technical College   -   City             Bachelor of Applied Arts And Science  :   Structural Engineering   ,   08/1990     NJ IT Institute of Technology     -   City       Continued education of civil and structural engineering        Bachelor of Applied Arts And Science  :   Civil Engineering  ,   08/1980     Faculty of Engineering Alexandria University    -   City       Continued educations of Civil engineering        Accomplishments       Documented and resolved close-out for Racanelli Construction and led to release of $(1) one million dollar    Increased Racanelli construction revenue to over $(60) Million dollar in (1) one year    Led team's design build of architect-engineers and subcontractor to project award and successful profitable completion of (15) fifteen Million Dollar Project for Racanelli construction.    Supervised team of (6) professional of $(75) seventy five Million dollar and led to successful completion for Patracca and sons    Took -on Failing $(12) Million Dollar new fire house project and led to successful completion and increased revenue by over $(1) one Million Dollar    Took charge of company operation with (10) employees and increased company revenue to over $(6) Million within 3Month for Dobtol Construction.    Took -on Failing operation and built a team of (50) tradesmen to renovate (150) apartments and led to successful completion for non profit organization            Certifications      OSHA -62 Hour Site Safety Supervisor which includes:    ‚Ä¢30 ‚Äì Hour OSHA Construction Safety & Health Certificate    ‚Ä¢8 Hour Site Safety Manager Refresher/ Chapter 33    Certificate ‚Ä¢8 Hour - NYC DOB SST: Fall Prevention Training    ‚Ä¢4 HR -NY DOB SST- Supported Scaffold User and Refresher Training    ‚Ä¢8 HR- OSHA Prescribed SST Courses Bundle    ‚Ä¢4 HR- OSHA SST Elective Certified Soil Inspector.    working on NYCDOB superintendent licensee.        Skills      Construction Estimating / Management  Procore Project Management  Primavera Project Scheduling P2  Microsoft Word, Microsoft Excel, Microsoft Project  Field Operations / Inspections  Troubleshooting/ Problem Solver  Quality Control / Inspection    Team Building / Leadership  Project Coordination / Development  OSHA Regulation / Project Safety  Cost / Profit Analysis  Civil Engineering  Project Planning and Development  Project supervision        Work History      Project Manger/Lead Super   ,   09/2017   to   Current     Company Name   ‚Äì   City  ,   State      ¬∑ Spearheaded Construction and completion of $65 Million Honors Dollars Living Learning Community. This is five-story, 153,670 SF. Urban infill building, at Newark campus of Rutgers University. Facility provides 391 beds for students in variety of configurations including: double occupancy rooms, studios, and one- and two-bedroom apartments. It also includes classroom and academic support spaces, 25,000 SF of ground floor retail, and 5-story, precast concrete, 74,000 SF parking garage with 330 parking spaces  ¬∑ Preemptively planned work ahead and secured subcontractor commitment by period of two weeks  ¬∑ Accounted for precise allocation of resources so that subcontractors always had sufficient material, equipment and manpower to perform each task  ¬∑ Secured all necessary permits (e.g. Municipality permits, sidewalk closures and utility permits) and approvals for shop drawings  ¬∑ Safely and consciously maneuvered heavy equipment and organized suitable accommodations around archaeological excavation while progressing construction project work  ¬∑ When site logistic analysis revealed-need for Overhead Crane that was not accounted for in project plan budget. Utilized some ingenuity and resourcefulness to adjust planning. I ultimately repurposed conventional, crawler, and stage cranes stationed at strategically designated locations and carefully directed material delivery between limited space of courtyard and adjacent city streets to execute construction of dorms and garage  ¬∑ Developed and routinely reviewed site conditions to enhance project task performance, accessibility, and completion in timely fashion  ¬∑ Enhanced schedule and improved worker safety, operation continuity, and task sequentially by making arrangements for masons and carpenter to build shear wall ahead of steel and precast crane erection  ¬∑ Accelerated work during Winter of 2018 by enclosing building with tarp and temporary heat to allow interior construction to continue prior to arrival of Exterior Island Building panels  ¬∑ Made provisions to have open bay for loading material and debris removal that was not included in scope of subcontractor bid  ¬∑ Insured that all spray-on fireproofing of steel was completed prior to installation of exterior panel as per fire rating specifications of building  ¬∑ Updated Architect and Engineer daily to engage with them troubleshooting project design deficiencies  ¬∑ Methodically rotated and divided trades safely on Exterior Work including following installations: Electric Vaults under sidewalk, Transformers, pulling cable, exterior stud framing, insulation and dens glass, waterproofing exterior slabs, Exterior Brick, Exterior Aluminum storefront, demolition of sidewalks and sidewalks and curb replacement         Construction Project Manager  ,   04/2016   to   08/2017     Company Name   ‚Äì   City  ,   State      Construction and completion of IPIC- Dobbs Ferry Cinemas valued at 12 Million dollars-- including (8) Dine ‚Äìin Theaters, and Restaurant between May 2016 and June 2017  Construction and completion of Learning Experience valued at 3 Million dollars  Construction and scheduled completion of 5 Million dollar LA Fitness Center in Union, NJ in October of 2017  Pr-construction Coordination and development of 20 Million dollar Meridian Housing Complex including (106) 4 story apartment units above 2 story concrete Parking Garage  Coordination of Demolition and site work for concrete construction Parking Garage  Obtained all necessary utility and construction permits for project from city of Hackensack, NJ  Collaborated with P S E&G to build transformer vaults for electrical power  Successfully implemented pile-lag as well as de-watering system as necessary to support both excavation and construction of underground concrete structure parking garage  Achieved maximum cost effectiveness by providing value engineering for construction means and methods  Managed construction schedules to achieve adequate labor coverage for all projects  Held construction progress and regular status meetings with project team  Scheduled workforce needs with superintendents and allocated company resources to meet project requirements  Kept project on schedule and within budget while serving as project leader         Executive Construction Project Manager  ,   04/2014   to   04/2016     Company Name   ‚Äì   City  ,   State      Managed two projects. These were: Englewood Fire House in Englewood, NJ, and Edgeboro Maintenance Building in East Brunswick, NJ. Both projects were valued at $15 Million combined  Expedited process for each of these projects despite previous and projected challenges to start and stay on schedule  Instituted hybrid de-watering and dry gravel mat system which allowed construction of the foundation of Englewood Fire House above water level  Accelerated interior renovation process for Edgeboro Maintenance Building by utilizing machinery to demolish interior masonry and drywall partitions  Directed roof replacement early in project to allow for new construction in Edgeboro Maintenance Building  Bid and obtained new work for company valued at 5 million dollars         Construction Manager/Super   ,   10/2013   to   04/2014     Company Name   ‚Äì   City  ,   State      Managed multiple projects liaising with various government agencies such as Jersey City- Exterior Pedestrians Stair project and Hanover Sewerage Authority  Executed Construction of (2) Sludge Detention Ponds in NYC Park, Construction of Faber Skate Park, and Roger Morris Park Renovation  Compensated for steepness and inaccessibility of site terrain of Jersey City Pedestrians Stair Project by building temporary roads to enable pile rig and concrete truck access  Utilized surveyor and skilled masons to build Faber Skate Park in lieu of hiring specialized skate builders in order to accommodate budget constraints  Utilized shop and in-house workforce to replicate landmark project requirements of Roger Morris Park         Construction Manager/ Filed Super   ,   01/2013   to   10/2013     Company Name   ‚Äì   City  ,   State     Directed and Supervised all construction operations for non- profit organizations in Brooklyn, NY. Led team of 50 tradesmen to renovate (150) Apartment units and all common areas in (2) mid-rise buildings for senior citizens.  Facilitate operation advancing project from (4) month behind schedule to (1) month ahead of schedule.  Restructured organization, resourced needed material, and revised planning so that working crew was able to work efficiently  Estimated and acquired (500) homes damaged by storm sandy        Construction Project Manager  ,   06/2009   to   12/2012     Company Name   ‚Äì   City  ,   State      National Construction Company that services clients within power, industrial, healthcare, gaming, and educational sectors., Guided completion of Rutgers's $40M-12 story Student Housing and 3-Story Retail for total 165,000 SF. at Camden, NJ. Dorm houses 350 students in 102 residential units  Completed Dow Jones$ $4M Press Plant upgrade in Maryland and Georgia within budget and on-time  Effectively executed $100M underground infrastructure and site work for Astoria power plant from pre-construction through close-out  Analyzed blueprints / specifications and facilitated procurement of materials  Identified and monitored subcontractors / vendors to ensure compliance with work scopes  Prepared and oversaw budgets and schedules as well as performing regular spot inspections  Avoided revenue loss and scheduling issues for company by accelerating completion of foundation by several months, offsetting delay created by problematic issuance of building permit  Championed difficult coordination of fast-track self-performed excavation / back-fill work, underground electric conduit, mechanical piping, auger-cast piling, and massive concrete foundation  Efficiently organized several crews to complete tasks on accelerated schedule, having 2 shifts daily including weekends  Optimized company's operations and project's success by troubleshooting numerous field issues and design conflicts         Construction Project Manager  ,   07/2007   to   06/2009     Company Name   ‚Äì   City  ,   State      General contracting company serving clientele within diverse sectors such as education and government  Directed $75M project that included new construction of 3 buildings and renovation of 3 existing buildings  Played critical role in pre-construction coordination of general construction and mechanical/electrical trades  Spearheaded coordination of building general construction trades with mechanical and electrical trades  Supervised staff of 6 professional direct reports  Led successful effort to resolve issues with very complex prison security system between vendor and design architect, construction manager, and owner; interfacing effectively with all parties to clarify specifications and minimize misunderstandings  Took initiative to collaborate and coordinate closely with project principals including owner, architect, engineer, field superintendent / crews, and subcontractors to maintain steady progress and control costs  Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.         Construction Project Manager  ,   12/2004   to   07/2007     Company Name   ‚Äì   City  ,   State      Guided completion of construction projects through their entire life cycles including scheduling, budget control, material acquisition, and subcontractor oversight  Troubleshot project designs and conducted/monitored inspections  Generated detailed project status reports and other documentation  Spearheaded successful completion of $65M 13-story student housing high-rise project at UMDNJ in Newark, New Jersey by coordinating per-construction work with various trades to ensure commitment to schedule, scope, and duration  Directed complex site operations for UMDNJ housing project including coordinating 5-story parking garage filigree system and reinforced concrete with mechanical and electrical trades  Coordinated construction of 9 stories of girder and slab structural steel / hollow core precast concrete slabs with reinforced concrete and exterior prefab masonry, granite, and cast stone panels for high-rise housing above parking garage  Expedited company's completion of $140M new demonstration school in East Orange, New Jersey, including per-construction work and field coordination of underground piping, site work, foundations, structural steel, and interior / exterior masonry  Collaborated with project scheduler to prepare schedule baseline logic, sequence, and duration         Senior Construction Project Cost Estimator  ,   02/2001   to   12/2004     Company Name   ‚Äì   City  ,   State      Company that specializes in per-engineering buildings, architecture and design, and construction management  Self-prepared all project development conceptual estimates for company clients and interfaced effectively with architects, engineers, and other project principals  Strengthened company's operations and profits through impressive project design and cost estimating, generating $60M+ in additional revenue within 1 year  Achieved company's 1st federal government project, obtaining $15M design-build per-engineered defense department building with site work at Gabreski Airport in Long Island, New York  Championed successful close-out of assisted living for seniors' project, facilitating release of $1M in retainage to company  Coordinated product installation and scheduled experienced crews to achieve project scopes of work.  Prepared material orders to complete projects on time and within budget.  Delivered comprehensive bid proposals for  [Type]  projects and gained client approval on costs.         Construction Project Manager  ,   02/1999   to   02/2001     Company Name   ‚Äì   City  ,   State      General contracting company purchased by Keyspan, large utility company, in 2000  Oversaw large crews for completion of self-performed site work, concrete, masonry, structural steel, carpentry, electric, plumbing, and HVAC  Communicated with and organized architects and engineers to resolve design and field issues  Directed 2 projects for State University Construction Fund valued at $20M, supervising 4 professional direct reports and interfacing effectively with state university representatives to facilitate meetings, payments, field issue resolution, quality controls, and schedule updates      "
CONSTRUCTION,"         OWNER/PROJECT MANAGER       Executive Summary    Experienced Wireless Professional with over 10 years of Construction and Project management background in mods, upgrades, NSB and working with multiple carriers.
	*	Familiar with all aspects of construction from SOW, BOM, redlining, Site acquisition/NTP process, quality inspection, Vendor/contractor management and tracking.
	*	Strong understanding of GSM, UMTS LTE technologies.      Professional Experience      Owner/Project Manager     08/2013   to   10/2015      Company Name   City  ,   State      ‚Ä¢Preparing regular progress reports for project sponsors  ‚Ä¢Making daily tasks lists and delegating responsibility  ‚Ä¢Arranging and leading on regular team meetings  ‚Ä¢Keeping up to date with any policy and legislation changes  ‚Ä¢Undertaking site checks to monitor progress  ‚Ä¢Dealing with matters arising from stakeholders such as environmental and local community issues  ‚Ä¢Monitoring budget reports  ‚Ä¢preparing the site and liaising with other construction professionals such as architects, engineers, buyers, estimators and surveyors before construction work starts  ‚Ä¢developing the program of work and strategy for making the project happen  ‚Ä¢planning ahead to prevent problems on site before they occur, for example, planning the delivery and storage of equipment and materials  ‚Ä¢making safety inspections of the site when work is underway and ensuring regulations relating to health, safety and the environment (HSE) are adhered to  ‚Ä¢overseeing the running of several projects  ‚Ä¢communicating with a range of people including the client, subcontractors, suppliers, the public and the workforce         Construction Manager     08/2012   to   07/2013      Company Name   City  ,   State       ‚Ä¢Serving as jobsite representative for the carrier  ‚Ä¢Assisting in the identification and qualification of the various sub-contractor required for the project, including all site and building trades  ‚Ä¢Providing coordination and input as needed with utility companies providing services and infrastructure for the project, including schedule and cost management  ‚Ä¢Developing initial project specific cost estimates and taking lead responsibility with the budgetary management of the various cost components of the project  ‚Ä¢Monitoring and ensuring schedule performance and quality workmanship of contractors  ‚Ä¢Working closely with the contractor, architect, civil engineer, and associated consultants in developing site specific value engineering options for the work  ‚Ä¢Reviewing change proposals, proposal requests, requests for information, supplemental instructions, and other contract documentation as required on behalf of the carrier's interests  ‚Ä¢Reviewing and approving contractor payment requests  ‚Ä¢Attending local meetings, approval meetings, and conferences on behalf of the carrier; documenting and taking action on items in the carrier's interests  ‚Ä¢Maintaining relationships and acting as the carrier's liaison in matters associated with Federal, State, and Municipal matters, including the City's permitting and inspection requirements  ‚Ä¢Reviewing tenant leases and requirements as it pertains to the carrier's obligations, ensuring the carrier meets the requirements while controlling project cost  ‚Ä¢Coordinating with tenant's design and construction personnel to ensure accuracy in the owner's development of tenant's documents  ‚Ä¢Serving as an information resource by coordinating tenant's work, participating in meetings, resolving disputes, providing ongoing feedback, and coordinating project punch list and close-out         Owner /Project Manager     07/2010   to   08/2012      Company Name   City  ,   State      Accountable for ensuring the successful planning, delivery, implementation and completion of Goins Services LLC projects.  Primary management functions included, but not limited to; The Scope within the Goins Services LLC and Customer Agreement, Vendor/Subcontractor Agreements, Schedule and Financial aspects of the project, Quality and Safety, and Resource Management.  Conducted and or attend weekly meetings with cross functional project staff to review individual site progress.  Cross Functional Project Management Tracker required; Assisted in project financials including funding request estimates and managing/assisting with billing/receivable; Oversaw and or assisted in selection and management of employees.; Coordinated up-to-date reporting of site acquisition, construction, zoning, and logistical progress for client via the Quick base database and/or other client or project management requirements.  Supervised and managed the administrative, site acquisition, land use planning and construction teams progress to meet or exceed project timelines in a cost-effective manner related to new construction and modifications to wireless facilities.         Construction Manager     03/2009   to   09/2010      Company Name   City  ,   State      Managed 1700 + sites in the San Francisco market.  Working on different solution such as GSM, UMTS, DNB, OBIF and LTE.  Overseeing project lifecycle including project scoping, scheduling, resourcing, and quality, cost change orders.  Responsible for financials, site walks, work closely with Site Acq.  to get sites release, approving materials needed for site construction, keeping a daily tracker of site progress, performing punch walks to determine quality of work done on sites and client needs.  Conducted meetings, resolved complex issues, interfaced with my counterpart at AT&T to discuss any issues, reviewing and approving Close out packages (redline RFDS, pictures, sweeps, etc.).         Construction Manager     12/2006   to   02/2009      Company Name   City  ,   State      Ensured that all Service Providers are adhering to our standards, processes and procedures as well as all Federal and Local standards.  Responsibilities Include: Assured that approved materials are installed on the project.  Checked that the working environment is maintained at an acceptable level, carry out safety inspections and ensure that tools, etc.  are in good working condition.  Coordinated site activities and assures that all disciplines directly involved in the project are in phase with the Project goals and objectives; Scheduled activities and trouble-shooting results.  Performed pre-inspections and coordinate post-construction audits, Site verification, and Visual inspection of quality on site.  Prepared regular interval progress reports as required by the project.  Provided accurate status information on the progress to project management.  Reject wrong deliveries of material to site and responsible for the proper interpretation and compliance of the design plans.  Ordered and return materials; NTP receipt verification, RFDS submission review.         CONSTRUCTION MANAGER     02/2004   to   11/2006      Company Name   City  ,   State      Planned and managed all issues related to the tower crew and required to assure that all assigned crews were equipped and supplied properly in addition to reporting on the client's construction progress.  Managed day-to-day operations of site acquisition projects.  Hired and trained new site acquisition specialists and administrative staff.  Managed project budgets, including employee salaries and office overhead.  Forecast project deliverables and ensured that the forecast is realized.  Interacted with clients on all levels to insure good relationships between companies.  Promoted office harmony and resolved any employee disputes.         Education      Associate  :   Electrical Engineer   1992     Palomar College   City  ,   State  ,   US            Bachelor Electronic  :   EET   2005     DeVry Institute   City  ,   State  ,   US           Certifications    Fall Protection, Rescue Competent Climber, Andrew Connector/Weatherproofing, EME/RF Radiation, American Red Cross-Standard First Aid/Adult CPR, OSHA 10 Hour Trilogy, Connectors & CommScope , Anritsu Certified, MS Word, MS Excel, T-Berd, Debug Phone, Voltage Meter, Sweep Masters training, Site Quality training        Skills     MSWord,Excel    "
CONSTRUCTION,"         REGIONAL SCHEDULE MANAGER           Summary     Mr. Ginder has been working in the heavy civil construction industry for nearly 20 years.  He has been working primarily as a Primavera scheduler since 2006.  The range of the projects vary between less than $5 million railroad projects to over $1.3 billion light rail projects.  The type of projects range from railroads, mass transit light rail systems, interstate highway projects, and marine bridge projects.       Highlights          Primavera 6 up to version 8.2  Tilos Linear Schedule  Sure Track  MS Project  Excel / Word / Powerpoint  Estimating Software - HCSS  Certified Professional Engineer      Enterprise One JD Edwards Cost Software  Resource and Cost Loaded Schedules  Primavera Contract Manager / Expedition  AutoCAD version 13  Training in Advanced Project Management in Primavera P6            Accomplishments     Prepared a proposal schedule for a design build project with MnDOT that was key for Ames successful proposal.  Instrumental in developing the schedules for various design phases and work packages for the first Contract Manager General Contractor (CMGC) project with MnDOT.  Prepared numerous schedules with cost loaded resource data to support the Full Funding Grant Agreement for a $1.3 billion light rail project.       Education      B.S.E   :   Civil Engineering  ,   1991    Colorado School of Mines          Civil Engineering        Experience      Regional Schedule Manager    February 2013   to   Current     Company Name   Ôºç   City  ,   State      Prepares proposal and bid schedules for railroads, pump stations, DOT hard bid, DOT design build, and DOT CMGC projects.  Prepares baseline schedules and updates for the CPM on multiple MnDOT projects including the Dresbach I-90 Bridge Project, MnPASS design build on I-35E in St. Paul, and the Winona Bridge CMGC project in Winona, MN.    Interfaces with the project management and estimating teams to prepare, build, and maintain project schedules.  Provided technical assistance with other Ames projects outside the Midwest Region including a Potash mine in Saskatchewan, Canada.  Provided assistance with the construction cost estimating and takeoff for multiple bids and proposals.          Schedule Manager    January 2010   to   February 2013     Company Name   Ôºç   City  ,   State      Houston Metro Light Rail Project (Design Build), Harris County, Houston TX, Metropolitan Transit Authority of Harris County, Texas Duties include managing a team of corridor schedulers.  Development and preparation of the project CPM schedule baseline, managing monthly progress updates to the schedule, and numerous revenue projection forecasts and schedule reports.  Coordinating and participating in meetings between corridor managers, program managers, joint venture partners, and project owners.  Duties also include managing update progress reports and narratives.  Project Cost:  1.25 billon for entire program Assistant Project Engineer / Project Controls Houston Metro Light Rail Project (Design Build), Harris County, Houston TX, Metropolitan Transit Authority of Harris County, Texas Duties include development and preparation of the project CPM schedule, cost loading the CPM, adding monthly progress to the schedule, and preparing cash flow reports.  Duties also include preparing update progress reports and narratives for the North Corridor of the Houston Light Rail Project.  Project Cost:  $1.25 billion for entire program (400 million for North Corridor).          Corridor Scheduler    February 2008   to   January 2010     Company Name   Ôºç   City  ,   State     Worked as the North Corridor scheduler for the Houston Light Rail Project.  Duties included preparing the schedule through numerous phases of design development, cost loading resources, and providing schedule and cost projection information to support limited Federal funding for the project.         Design Construction Coordinator Change Order Manager / Project Scheduler    January 2004   to   February 2008     Company Name   Ôºç   City  ,   State      183A Toll Road Project (Design Build), Williamson County, Cedar Park TX, Central Texas Regional Mobility Authority.  Duties include constructability review of design documents, presenting aesthetic concepts and cost to the agency, preparation and negotiation of change orders with the agency, preparation of the project CPM schedule and draw payments to the agency, assisted in the preparation of subcontracts.  Project Cost:  $178 million.          Estimator    October 2002   to   November 2004     Company Name   Ôºç   City  ,   State      Assisted with project estimating and bidding, including the SH130 toll road, a $1 billion design/build turnpike construction and the 183A Toll Road Project.          Field Engineer    July 2002   to   October 2002     Company Name   Ôºç   City  ,   State      US84 Lamb County, Littlefield, TX, Texas Dept.  of Transportation.  Duties include coordination of material deliveries and oversight of subcontractor activities.  Project Cost:  $13.8 million.          Estimator    December 2001   to   July 2002     Company Name   Ôºç   City  ,   State     Worked as an estimator for drainage and structures disciplines.         Field Engineer    July 2000   to   January 2001     Company Name   Ôºç   City  ,   State      Williamson Co.  FM 1325 Turnaround Bridge Construction, Round Rock, TX, Texas Dept.  of Transportation.  Construction of 3 bridges and frontage roads.  Coordinated material deliveries and oversaw subcontractor activities; also performed office engineering for this project.  Project Cost:  $5 million.          Field Engineer    July 1999   to   July 2000     Company Name   Ôºç   City  ,   State     Responsibilities included overseeing concrete structures, concrete paving, asphalt paving, and traffic control.  The project is I-45 reconstruction which is 8.5 miles long between Hutchins and Wilmer, Texas.  Project cost was $55 million.         Field Engineer    December 1997   to   July 1999     Company Name   Ôºç   City  ,   State      Central Expressway, Segments I and II, Dallas, TX, Texas Dept.  of Transportation.  Widening of freeway facility consisting of mass excavation, structures, concrete paving, landscaping, signing, and illumination along U.S.  75.  Duties included reporting pay quantities, managing subcontractors, preparing weekly cost reports, ordering materials, performing quantity takeoffs, and submitting design modifications.  Areas of responsibility included landscaping/ irrigation, miscellaneous concrete, miscellaneous structures, painting, and tie-back installation.  Segment II won multiple awards and recognitions, including NQI's Quality Achievement Award, AASHTO's Value Engineering Award, and the Marvin M.  Black Excellence in Partnering Award.  Project Cost:  $215 Million.          Office Engineer    October 1997   to   December 1997     Company Name   Ôºç   City  ,   State      F.M.  740, Rockwall, TX, Texas Dept.  of Transportation.  Widening of a city street consisting of grading, asphalt paving, concrete paving, base, signing, and landscaping.  Duties included preparing subcontract and purchase order payments, preparing cost reports, ordering materials, managing subcontractors, performing quantity takeoffs, and traffic control management.  Project Cost:  $1.5 Million.          Geotechnical Engineer / Construction Materials Inspector    January 1992   to   October 1997     Company Name   Ôºç   City  ,   State      Some notable projects include construction materials testing at Denver International Airport and the preparation of numerous geotechnical reports for E-470 Tollway in Adams, Arapahoe, and Douglas Counties, CO.  Performed geotechnical engineering reports, environmental site investigations, soil, concrete, and asphalt field and laboratory testing services, pavement designs, and building inspections.  1991 Survey Party Chief, Twin Mountain Construction I-40 Port of Entry, Gallup, NM, New Mexico Dept.  of Highways Managed a three-person survey crew on this project located 10 miles east of the Arizona - New Mexico border.  Project Cost:  $5 Million.          Skills     agency, AutoCAD, bridges, cash flow, draw, Engineer, Estimating, JD Edwards, managing, materials, meetings, Excel, office, Powerpoint, MS Project, Word, negotiation, Enterprise, painting, presenting, Primavera 5, Primavera 6, Primavera, progress, Quality, reporting, FM, Transportation    "
CONSTRUCTION,"         CARPENTER       Summary    Carpenter Foreman Position where I can effectively utilize my expertise and skills.      Highlights          Thorough knowledge of safety practices and occupational hazards related to construction work.  Solid understanding of supervising, planning, delegating, and performing tasks  Remarkable ability to comprehend, blueprints, drawings and sketches  Certified rigger and signal person  Proficient with welding and cutting  Experienced equipment operator; skid steer, front end loader, forklift, aerial lift, excavator, crane, roller, Bidwell  Possess knowledge and ability to use the following forming systems: Aluminum, Gang Form, Simons, EFCO, Wood Forms, MEVA  PROFESSIONAL references              Experience     10/2015   to   Current     Carpenter    Company Name   Ôºç   City  ,   State      Follow safety rules at all times.  Housekeeping Finish concrete to grade and straight edged.  Treat equipment with care and keep tools clean.  Erect scaffolding and ladders for assembling structures above ground level.  Hang ledgers, overhang brackets and decking with plywood and steel.  Form slabs, columns and walls for concrete pours.  Make sure all parts of structures are plumb and square and true.  Work with metric, feet, and hundredths measurements.  Read and understand plans and specifications.         08/2015   to   10/2015     Foreman    Company Name   Ôºç   City  ,   State      Complete company required or regulatory documents such as DRA, JHA, Weekly Job site Inspection sheet, time sheets, etc.  Supervise, mentor and coach craft personnel Direct work of assigned crew to meet daily schedule Understand production schedule and adjust daily work to meet schedule Perform on-site coordination of manpower, materials and equipment Request material needed for scope of work Read, understand and interpret plans and specifications as required and check work according to specifications Maintain high level of safety and adherence to all safety policies and procedures for craft personnel and subcontractors Present safety topics at meeting when required Knowledge and understanding of prevailing wage rules Ensures workers for each task are fully qualified to perform assigned duties Coordinate sub-contractors onsite Maintains knowledge of company values and strategic plan Perform additional assignments per management's direction.         08/2014   to   08/2015     Carpenter    Company Name   Ôºç   City  ,   State      Follow safety rules at all times.  Housekeeping Finish concrete to grade and straight edged.  Treat equipment with care and keep tools clean.  Erect scaffolding and ladders for assembling structures above ground level.  Hang ledgers, overhang brackets and decking with plywood and steel.  Form slabs, columns and walls for concrete pours.  Make sure all parts of structures are plumb and square and true.  Work with metric, feet, and hundredths measurements.  Read and understand plans and specifications.          Education          High school diploma      Byron High School   Ôºç   City  ,   State                  Associate degree (A.S      Rock Valley College   Ôºç   City  ,   State              Additional Information      2        Skills    blueprints, coach, direction, equipment operator, forklift, Forms, Inspection, materials, mentor, personnel, policies, Read, regulatory documents, safety, strategic, supervising, welding   "
CONSTRUCTION,"         SUPERINTENDANT           Summary    Energetic Construction Manager consistently involved in all facets of construction.
Specialty in commercial interior renovation and some residential experience, as well as
experience with permits.¬†      Highlights







						Permit processing  Site safety coordinator
Safe job site set-up
Blueprint fluency
  Power and hand tool operation
  MS Office proficient
  Organized and detail-oriented
  Superb management skills ¬†







						Computer-skilledMS Word, Excel, PowerPoint and
MSProject
Proficient in AutoCAD, Revit   ?            Accomplishments







						Graduated from ITT Tech with an Associates degree in drafting and design, and a Bachelors degree on construction management. Duties requires by my prior occupation include assisting the company's superintendent
by writing e-mails to subcontractors, and the construction management team and RFI's to
the architect and/or owner for project completion. I also worked with tools installing
doors, windows, patching, painting walls, and some concrete work. Also with my skills
as a designer, I was able to produce numerous amounts of shop drawings for
subcontractors with the owner in order to be able to meet deadlines for the construction
management team. as a supervisor ¬†I have ¬†managed over $3 milion dollars in project for¬†interior renovation, while supervising a
team of subcontractors in various trades, ¬†filing documentation, running plans as needed in order to achieve a fluent and progressive project.¬†       Experience      Company Name     February 2012   to   Current     Superintendant   City  ,   State      Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards.  Stayed consistent with project schedules and plans for all installations.  Submitted all project closeout documents in accordance with the contract.  Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel.  Performed construction site pre-inspections and coordinated post-construction audits.  Accurately provided status information on project progress to the project management.  Efficiently recorded and rejected incorrect deliveries of material to site.  Monitored the safety of all construction activities, making on-site personnel safety the top priority.  Proficiently used the Incident and Issues Tracking (IIT) system to document all onsite issues.¬†Obtained notices of completion and compliance certifications from all of the construction administration consultants.  Led and managed resolution of all issues during project construction and commissioning phases.                                              projects:¬†      ""Dermcare"": (Comercial Interior Renovation) ¬†     project price: $500,000+¬†    Responsibilities:   project had to be done by do date if not our company would be responsible for liquidating damages.   Supervise, coordinate, direct, a team of subcontractors. worked directly with architect and interior designer, i was involved with all aspects of the project from scheduling subcontractors, formulating daily report, and formulating strategies to be able to accomplish task.¬† Assigned projects and tasks to employees based on their competencies and specialties .¬† Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Submitted all project closeout documents in accordance with the contract.        ""Skyzone"": (Interior Built out)¬†     price of project: 700,000+    responsibilities:   Supervise, coordinate, direct, a team of subcontractors. worked directly with Structural Engineer, i was involved with all aspects of the project from scheduling subcontractors to building permanent platforms and attaching stairs to mezzanine, formulating daily report, and formulating strategies to be able to accomplish task. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel.  Accurately provided status information on project progress to the project management.  Efficiently recorded and rejected incorrect deliveries of material to site.  Monitored the safety of all construction activities, making on-site personnel safety the top priority    . Submitted all project closeout documents in accordance with the contract.       Family Medical Center (New Interior Build-out) ¬†      project Price:$500,000      responsibilities:     Supervise, coordinate, direct, a team of subcontractors. worked directly with architect and interior designer, i was involved with all aspects of the project from scheduling subcontractors, formulating daily report, and formulating strategies to be able to accomplish task.¬†Assigned projects and tasks to employees based on their competencies and specialties.¬†Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.Obtained notices of completion and compliance certifications from all of the construction administration consultants.Submitted all project closeout documents in accordance with the contract.    ?(pictures Upon Request)¬†   ?         Company Name     February 2010   to   February 2012     Superintendent / permit runner / design coordinator    City  ,   State      this company allowed me to grow with in a short couple of months, i displayed a great amount of responsibility and ability to comprehend the task at hand. i worked on projects such as (Marlin Stadium, Calder race track, and remodeling homes for LHHA (little Haiti housing Association)).¬†   Marlin Stadium:   responsibilities: as a team leader given tasks and a team to complete all work assigned to our company. operating heavy equipment, reading architectural/ structural plans, installing foundation for exterior signs, and installing all signs wall, floor, rail mounted. with a team of 6 men, while formulating daily reports, and following a self formulated schedule, i achieved all goals and time lines expected from contractor.¬†  Calder Race Track:¬†  responsibilities: rebuilt all trainer in house living cabins.remodeled over 15 units with in a couple of months. rebuild bathrooms, some plumbing, replace drywall, roof leaks, replace electrical fixtures,minor wiring, painting, some flooring, trim and door installations, etc.... (cosmetic) . with a team of 4 i turned 1-3 units a week. Organized my team to work on multiple cabins at the same time. created outline of work and materials needed to complete each cabin. Formulated a soft cost budget for each unit, depending on the shape they where in.   ¬†Homes For (LHHA.): as a supervisor i was given a print out of a scope of work per area in homes that where in bad shape to say the least. i was given a list of sub contractors to perform the work, i was also responsible for permitting, drawing plans, and getting sub contractor proper paper work and plans from each municipalities (miami Garden, North Miami, North Miami Beach). had over 3 houses at one time,all different scope of work, juggling permitting and following different scopes at each one.¬†            Company Name     January 2008   to   February 2010     Superintendent assistant    City  ,   State







						Carefully coordinated plans and specifications using marketing programming
standards.Facilitated processing of RFI's, submittals and samples among the general
contractor, the owner, and the owner's consultants. Obtained notices of completion and
compliance certifications from all of the construction administration consultants. Stayed
consistent with project schedules and plans for all installations. Facilitated final jobs punch-
list. Itemized, performed jobs, and organized crew to perform final stages of projects.
Also helped with permitting processes additional to the contract. I learned a lot of
valuable lessons like teamwork at this company, and I hope I get to use it with with yours
and further learn the trade.¬†



		        Education      ITT TECH      2013       Bachelor of Science  :   Construction Management     City  ,   State  ,   U.S         "
CONSTRUCTION,"         REGIONAL DEVELOPMENT MANAGER         Summary    Be a strategic leader of an organization, utilizing creativity, innovation, experience, technical education, people skills and business relationships to inspire the will to win through the development of best in class people that deliver best in class results        Experience      Company Name    City  ,   State    Regional Development Manager   01/2003   to   Current       Real Estate COO, Head of North America Real Estate Operations; Accountable for all Project Management, Transactions, Procurement and Facility Management activities for 25 million sf of Real Estate across the United States and Canada representing an annual capital plan and operating expense budget of $450 million and $1.4 billion per year respectively.  Lead a staff of 90 employees plus all outsourced Real Estate providers accountable for delivering legendary Customer Experiences.  SVP, Head of Retail Real Estate and Distribution Strategy; Led a staff of fifty employees driving the strategic development and tactical implementation of the Real Estate program across the US footprint.  Direct the capital expenditure and manage expenses for the portfolio of 1,300 branches.  Accountable for new construction, renovations, relocations and consolidations; architectural project management; disposition of surplus property; purchasing; facility management; asset reinvestment; lease administration and contract administration.  Align Real Estate strategies across all lines of business.  Recommend final approval and execution for all physical distribution activities, transactions, contracts, legal documents and business cases.  VP, Director of Development Services; Commanded and cultivated a team of twenty-five employees responsible for executing a $300 million capital budget to strategically develop the physical real estate portfolio across the entire US Retail footprint.  Ran a best in class program through identifying and mitigating risk, decreasing cost and driving reduction in overall project durations.  Provided our Customers with the highest quality product attainable.  Created, maintained and ensured operation within all processes and policies.  Extended brilliance across all lines of the business and advance innovative ideologies to make TD Bank the better bank.  Managed the construction, procurement and vendor management divisions.  Spearheaded the organic growth of the Bank from its initial stages in the Washington DC Market.  Secured a completely new team of attorneys, contractors, vendors, engineers, expediters and project managers responsible to schedule, budget, permit, contract and construct stores in Maryland, Virginia and Washington DC.  Educated and drove adherence against all company policies and processes.  Supervised a team of multiple project managers.          Company Name    City      Director of Construction   01/2000   to   01/2002       Managed a team of ten employees in the design and construction and maintenance of restaurants throughout the United States.  Through value engineering and change management, reduced the average store total project cost and construction duration.  Designed real estate strategies, managed pipeline and prepared the annual capital budget.  Managed the team executing all project milestones.  Developed new consultants, vendors and contractors.          Company Name    Construction Manager   01/1999   to   01/2000       Supervised new and major remodel construction throughout the Northeast US.  Developed feasibility packages, budgets, schedules, business cases and real estate agreements.  Worked with various towns, utility providers and agencies to gather permits.  Conducted the presentation of applications to various municipalities at public hearings.  Teamed with public affair experts and political consultants to assist development throughout the region by reducing permit timeframes and removing roadblocks.  Delivered the best quality and profitable restaurants to the Customer.          Company Name    Project Engineer   01/1996   to   01/1999       Supervised construction projects over a geography covering 112 stations throughout three states and fourteen counties.  Ensured all locations were properly maintained and compliant with all laws and regulations.  Performed inspections, supervised projects and ensured a safe and efficient working environment at each station.  Prepared bids, purchase orders and waste stream estimates.  Organized the disposal of wastes in compliance with EPA and local regulations.          Education and Training      Masters of Science  :  Environmental Technology   2000     NEW YORK INSTITUTE OF TECHNOLOGY  ,   City  ,   State      Environmental Technology        B.C.E  :  Civil Engineering   1996     VILLANOVA UNIVERSITY  ,   City  ,   State      Civil Engineering        ICSC, CoreNET, USGBC, GBCI, REEB and American Society of Civil Engineers (A.S.C.E.)
Certifications:		CoreNET MCR (In Progress), Lean Six Sigma (In Progress); LEED Green Associate     2013             Top 10 Real Estate Professional under 40      Leadership Profile:	Integrity, Transparency, Inspirational, Decisive, Impactful, Loyal, People Leader, Passionate, Competitive, Solid Judgment
Skills:			Key functional experience in Real Estate Law, Finance, Transactions, Construction Management, Market Planning, Data Analytics, Program Management, Change Management and Communications, Procurement, Facility Management, Lease Administration, Risk Management and Compliance, Strategic Sourcing, Vendor Management, Mergers and Acquisitions        Skills    budgets, budget, C, Change Management, Competitive, consolidations, Construction Management, contract administration, contracts, DC, design and construction, driving, Facility Management, Finance, functional, Leadership, Law, legal documents, Director, Market Planning, Market, Mergers and Acquisitions, new construction, policies, processes, Procurement, Program Management, Progress, Project Management, purchasing, quality, Real Estate, renovations, Retail, Risk Management, Six Sigma, Strategy, strategic development, Strategic Sourcing, Vendor Management     "
CONSTRUCTION,"         CARPENTER APPRENTICE         Professional Summary     Former construction and carpentry worker committed to high-quality workmanship and safe environments. Over 4 years of hands-on experience working with remodeling projects in residential and commercial construction. Dedicated work ethic and exceptional attendance record. I am motivated to learn new trades and skills. Interested in growing career and fostering leadership capabilities. Professional Construction Laborer with excellent interpersonal skills. Works in timely and efficient manner to see tough jobs through to completion.       Skills          Cabinetry  Material prepping  Construction drawing interpretation  Carpentry techniques  Oral and written communication      Materials handling  New construction and renovation  Drywalling  Safety and compliance            Work History      Carpenter Apprentice  ,     10/2017   to   09/2019     Company Name   ‚Äì   City  ,   State      Assisted with movement of materials and equipment to job sites  Worked with master carpenters to install decks for both residential and commercial customers  Installed and repaired woodwork, millwork and cabinetry under supervision of master carpenter  Kept job site cleaned up properly and all debris disposed of in respective containers  Interpreted specifications and construction drawings to understand tasks necessary to complete each job  Accepted feedback from foreman and journeyman carpenter, implementing suggestions into later work  Observed all OSHA and corporate safety regulations and procedures  Led variety of projects from start to finish, including garages, residential homes and additions  Repaired roofs and flooring and remodeled bathrooms and kitchens to complete projects in satisfactory time  Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors  Proactively managed projects to obtain 100% customer satisfaction for all custom work  Installed interior finish items, including wall protection, doors and hardware, toilet accessories, cubicle curtain tracks and TV brackets  Installed drywall, ceilings, trim and fabricated replacement trim and moldings         Construction Worker  ,     08/2016   to   09/2017     Company Name   ‚Äì   City  ,   State      Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding  Consulted with customers to understand desires and help each owner meet individual property objectives  Gathered and disposed of work site debris to remove safety hazards and boost team productivity  Monitored materials inventory and requested items for restocking for each job  Loaded and unloaded building materials used for construction  Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads  Erected and removed temporary structures such as trench liners and scaffolding to meet team needs  Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment  Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized         Education      High School Diploma  :     04/2010     Buffalo High School   -   City  ,   State             CSHO (Certified Safety & Health Official)  ,   01/2020     TEEX   -   City             Skills      Cabinetry  Material prepping  Construction drawing interpretation  Carpentry techniques  Oral and written communication    Materials handling  New construction and renovation  Drywalling  Safety and compliance        Work History      Carpenter Apprentice  ,   10/2017   to   09/2019     Company Name   ‚Äì   City  ,   State      Assisted with movement of materials and equipment to job sites  Worked with master carpenters to install decks for both residential and commercial customers  Installed and repaired woodwork, millwork and cabinetry under supervision of master carpenter  Kept job site cleaned up properly and all debris disposed of in respective containers  Interpreted specifications and construction drawings to understand tasks necessary to complete each job  Accepted feedback from foreman and journeyman carpenter, implementing suggestions into later work  Observed all OSHA and corporate safety regulations and procedures  Led variety of projects from start to finish, including garages, residential homes and additions  Repaired roofs and flooring and remodeled bathrooms and kitchens to complete projects in satisfactory time  Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors  Proactively managed projects to obtain 100% customer satisfaction for all custom work  Installed interior finish items, including wall protection, doors and hardware, toilet accessories, cubicle curtain tracks and TV brackets  Installed drywall, ceilings, trim and fabricated replacement trim and moldings         Construction Worker  ,   08/2016   to   09/2017     Company Name   ‚Äì   City  ,   State      Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding  Consulted with customers to understand desires and help each owner meet individual property objectives  Gathered and disposed of work site debris to remove safety hazards and boost team productivity  Monitored materials inventory and requested items for restocking for each job  Loaded and unloaded building materials used for construction  Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads  Erected and removed temporary structures such as trench liners and scaffolding to meet team needs  Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment  Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized      "
CONSTRUCTION,"         DRIVER/MANAGER         Professional Summary    4 years of total customer service and physical labor. Great time management and interpersonal skills. The perfect team player and top of the line customer service. I'm looking to fill a position where I can not only sharpen my skills in the work place, but also contribute to any business to help it grow more.        Experience      Driver/Manager  ,   06/2015   to   10/2015    Company Name   -   City  ,   State      Loading and unloading truck at warehouse during assigned times, ensuring customers were happy with their products, unloading for individual contractors or residents upon product delivery; built relationship to better give our customers the best quality of good as well as customer service.  Further increased my role within the company, where I would manage a spoke route that would deliver merchandise by bicycle and tricycle.  I handpicked orders depending on time frame and quantity, then loaded bikes and tricycle depending on distance as well as timeframe.  Maintained.  Dispatched each cyclist to ensure we meet time schedules and budget expenses.  During deliveries and at end of day I recorded all deliveries, calculated late and early drop offs, missing or wrong orders, which cyclist delivered each order, also emailed day results to Amazon managers and warehouse managers.          Personal Accountant  ,   03/2008   to   12/2015    Company Name   -   City  ,   State      Gather and organize patient billing data, inclusive of demographics, insurance and appointment needs.  Manage front desk, inclusive of answering calls, greeting and logging patients into system, confirming appointments as necessary.  Responsible for open and close, as well as safety procedures supporting facility requirements, disposal of hazardous material, Filed Patient charts post examination and logged appointments into data base.  Reviewed patient accounts, gave references to other doctors.          Construction  ,   12/2007   to   05/2008    Company Name   -   City  ,   State      Worked on home renovations, business offices, Red Lion Hotel Convention center construction, backyards, all with a licensed contractor to different sites on the east side.  Bellevue towers, offices, hotels,  and residential properties, few out of state projects in Portland, OR as well).  Prepped for lead construction.  Overshadowed a professional contractor, traveled with professional contractor.          Education      High School Diploma                Graduated  :  communications  ,  2017    GPA:   GPA: 3.3    GPA: 3.3 communications Attended Shoreline CC for 2 years where I obtained my AA in general studies, as well as courses in Psychology and Kinesiology.        Interests    Captain of my high school and JUCO basketball team. Winning multiple team awards. Helped coach and trained younger athletes to maximize their potential as athletes, students, and individuals. Competed in Men's Basketball at Shoreline CC; helped take my team to NWACC's. Competed in Track at Juanita High School my senior year for the first time and made it to districts. Participated in the BSU (black student union) at Bellevue College. Where I helped plan, organize, and execute meetings and school activities to pass down knowledge and help other students become what they have set out to be.         Personal Information    Very diverse individual coming from a multiracial house hold. With other plans to become a successful individual later on in my life. Working and living for my future and not for the moment being. Respect, courtesy, and communication are very important to me as I feel these three characteristic have helped me in life so far and can never hold me back in any situation.      Additional Information      ACKNOWLEDGEMENT(S) AND ACCOMPLISHMEMTS Great Microsoft Office Skills Captain of my high school and JUCO basketball team. Winning multiple team awards. Helped coach and trained younger athletes to maximize their potential as athletes, students, and individuals. Competed in Men's Basketball at Shoreline CC; helped take my team to NWACC's. Competed in Track at Juanita High School my senior year for the first time and made it to districts. Participated in the BSU (black student union) at Bellevue College. Where I helped plan, organize, and execute meetings and school activities to pass down knowledge and help other students become what they have set out to be. Very diverse individual coming from a multiracial house hold. With other plans to become a successful individual later on in my life. Working and living for my future and not for the moment being. Respect, courtesy, and communication are very important to me as I feel these three characteristic have helped me in life so far and can never hold me back in any situation.         Skills    billing, budget, charts, customer service, data base, delivery, frame, insurance, logging, Psychology, quality, renovations, safety   "
CONSTRUCTION,"         CAR SALESMAN             Summary of Skills          Administration and Management  Customer and Personal Service  Judgment and Decision Making  Negotiation  Sales and Marketing  Building and Construction  Operation and Control                Professional Experience      Car Salesman    February 2015   to   May 2016     Company Name   Ôºç   City  ,   State      Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.  Locate, select, and procure merchandise for resale, representing management in purchase negotiations.  Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.          Construction Worker    March 2011   to   Current     Company Name   Ôºç   City  ,   State      Oversee activities directly related to making products or providing services.  Read plans, instructions, or specifications to determine work activities.  Load, unload, or identify building materials, machinery, or tools, distributing them to the appropriate locations, according to project plans or specifications.    Dig ditches or trenches, backfill excavations, or compact and level earth to grade specifications, using picks, shovels, pneumatic tampers, or rakes.  Mix, pour, or spread concrete, using portable cement mixers.  Erect or dismantle scaffolding, shoring, braces, traffic barricades, ramps, or other temporary structures.  Provide assistance to craft workers, such as carpenters, plasterers, or masons.          Education      BBA   :   Operations and Supply Chain Management      University of Central   Ôºç   City  ,   State  ,   United States     Operations and Quality Management coursework,¬† Member of  Apics UCO student chapter            Professional Affiliations    Member of Apics      Skills    Decision Making, inventory, layout, machinery, Marketing, Materials Management, Negotiation, Project Plans, Sales   "
CONSTRUCTION,"         DIRECTOR OF DEVELOPMENT       Professional Summary    Real Estate / Development / Construction Executive
Versatile executive with 38 years experience in the real estate and construction industries possessing a combination of hands on technical experience coupled with strong organizational and leadership skills to manage project teams from concept to completion. Honest and thoughtful style results in loyal teams that work toward a common goal. Strategic thinker and planner with analytical skills and proven aptitude to manage complex and numerous projects and coordinate the efforts of corporate departments, landlords, designers, consultants, and contractors to turn over successful projects. Honest and pragmatic approach to conflict resolution and problem solving. Immense pursuit and tireless effort to produce successful and timely results. Strong real estate aptitude allows for thorough Due Diligence and market analysis, for contract, purchase and lease administration.
Commercial and Residential project management - Development - Estimating - Budget Preparation and Implementation -  Profit & Loss responsibility - Value Engineering - Cost Control - Team Building - Employee training - Site Selection -- Land Use Entitlement - Permitting - Design and Plan Review -  Bidding and Negotiation - Purchase and Lease negotiation - Purchase, Lease and Contract Administration Construction Manager familiar with preparing and negotiating contracts with clients and suppliers. Innovative Construction Manager adept at finding engaging ways to motivate construction teams to exceed expectations and maintain high standards.      Skills                    Work History     05/1999   to   Current     Director of Development      Company Name   ‚Äì   City  ,   State      Management of multiple projects in Georgia and Florida ranging to 3/4  million square feet annually Management of construction of high end health club facilities ranging to $10 million each Management of a remote corporate office, including budgets ranging to $60 million, 5 employees Management of Construction Managers, designers, consultants, contractors, Landlords Site analysis, purchase and lease negotiation Due Diligence, entitlement processing, permitting Reporting to corporate office and departments, project schedules, progress and coordination of FF&E Led the company for projects completed and cost control Initiated the interior and exterior branding graphics.  Reviewed plans and specs during the schematic design of pre-construction.  Coordinated utility service providers according to project schedules.  Obtained building and specialty permits from local jurisdictional agencies.  Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.  Performed regular job site observations to provide direction for all general contractor personnel.  Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.  Digitally archived weekly progress and technical ‚ÄúKnowledge Base‚Äù photographs of all assigned projects.  Assisted the operations group with warranty service repairs.        06/1996   to   05/1999     Construction Manager      Company Name   ‚Äì   City  ,   State      Management of multiple Motel projects throughout the United States, ranging to $4 million Management of 4 Construction Managers in field operations Management of construction training seminars for employees, designers and contractors Site evaluation, coordination of design, permitting, budgets, negotiation with contractors Reporting to corporate office and departments, project schedules, progress and coordination of FF&E.  Reviewed plans and specs during the schematic design of pre-construction.  Coordinated utility service providers according to project schedules.  Obtained building and specialty permits from local jurisdictional agencies.        12/1992   to   06/1996     Construction Manager      Company Name   ‚Äì   City  ,   State      Management of Landlords and General Contractors in the construction of approximately 45 retail stores per year throughout the Southeastern United States.  Reporting to corporate office and departments, project schedules, progress and coordination of FF&E.  Coordinate with marketing, merchandising and turnover to operations.  Reviewed plans and specs during the schematic design of pre-construction.  Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.  Performed regular job site observations to provide direction for all general contractor personnel.  Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.  Oversaw the entire building turnover process, while enhancing communication between all construction management.  Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions.        02/1989   to   12/1992     Construction Superintendent      Company Name   ‚Äì   City  ,   State      Supervised construction and remodel of retail and restaurant projects, ranging $200 thousand - $4 million.  Design Craft Properties.        02/1986   to   02/1989     Owner Developer      Company Name   ‚Äì   City  ,   State      Full responsibilities of operating a single family home building company.  Successfully completed the development of two multi-unit subdivisions and over 100 single family homes.        06/1983   to   02/1986     Construction Superintendent      Company Name   ‚Äì   City  ,   State      Managed construction and turnover of single family custom homes.  Managed construction of commercial office facilities.        10/1980   to   06/1983     Carpenter / Foreman      Company Name   ‚Äì   City  ,   State      Carpenter and Carpenter Foreman on heavy industrial projects in Wyoming, Tennessee and South Carolina.        08/1975   to   10/1980     Draftsman / Field Service Supervisor      Company Name   ‚Äì   City  ,   State      Design and drafting of air structures and dome roofs.  Field service to owners in the assembly and erection of air structures and dome roofs.         Education     5 1975     BS  :   Building Construction Design and Technology     Eastern Kentucky University   -   City  ,   State     Building Construction Design and Technology Building Construction Trades Certificate         Skills    assembly, branding, budgets, Carpenter, cost control, drafting, Due Diligence, graphics, marketing, merchandising, office, negotiation, operations
Management, progress, Reporting, retail, seminars   "
CONSTRUCTION,"         CAD/GIS DESIGN SPECIALIST       Summary     A diverse Construction Superintendent/Project Manager with 20+ years of experience in construction project management, construction supervision, building/construction inspection, drafting and surveying.  Accomplished in new and remodel of commercial, residential, multi-family, utilities and heavy civil construction. Team player and problem solver with excellent communication and versatility that will be beneficial and profitable to operations.       Highlights          Permit processing  Baseline schedules creation  Building codes and regulations  Blueprint fluency  Safe job site set-up       Residential and commercial construction specialist  MS Office proficient  Superb management skills  Project budgeting  Results-oriented             Experience      CAD/GIS Design Specialist     Dec 2014   to   Current      Company Name   Ôºç   City  ,   State     Transfer AutoCAD data for water, sewer, and irrigation as-builts into city GIS database using ArcGIS.  Prepare and plot detailed maps of project sites for the use of planning and presentations.  Implementation of CADD drafting standards.         Construction Layout Manager     Apr 2014   to   Jul 2014      Company Name   Ôºç   City  ,   State     Oversaw day to day field operations on layout of concrete, asphalt, and utility construction using GPS.  Responsible for scheduling of the entire companies layout needs.  Responsible for ordering all layout materials and maintaining equipment.  Calculations of field layout utilizing Topcon 3D Office software, AutoCAD, and MicroStation.   Achievements as Construction Layout Manager:   State of Illinois - Willard Airport, Champaign, IL, - Parking lot rehab - $841,000  State of Illinois - I-74, Champaign, IL - 4 miles of median ditch work - $1,250,000  Danville Public Schools - Danville, IL - Rehab 4 parking lots - $765,000.         Traveling Construction Superintendent Construction      Jan 2014   to   Feb 2014      Company Name   Ôºç   City  ,   State     Supervised, directed, scheduled and coordinated work with sub-contractors to complete all tasks needed to complete construction of Liquefied Natural Gas / Diesel Gas fueling stations.  Worked with project managers, architects/engineers, owners and sub-contractors on schedules, change orders, RFI's, and pay app requests.  Assisted in estimate of new Compressed Natural Gas fueling station in Rosenberg, TX for Trillium CNG.   Achievements as Construction Superintendent:   Blu LNG - Lamar Ave., Memphis, TN - Natural Gas Fueling Station - $1,750,000  Blu LNG - Brooks Rd., Memphis, TN - Natural Gas Fueling Station - $1,750,000  Trillium CNG - Patton Rd., Rosenberg, TX -Compressed Natural Gas Fueling Station - $890,000         Project Manager     Apr 2013   to   Nov 2013      Company Name   Ôºç   City  ,   State     Planned, managed, coordinated, budgeted, and supervised construction projects from early development to completion.  Liaison between the construction team, architects, designers, owners and stakeholders of the project to facilitate communication, decision making and problem solving.  Estimated price proposals and change orders for projects using eGordian software.  Managed and scheduled projects with Microsoft Project Executed contracts and work orders between general contractor and sub-contractors for new construction and remodeling projects.  Worked with architects/engineers, owners and sub-contractors on estimates, schedules, RFP's, RFI's, product specifications and product data submittals, shop drawings, change orders, pay app requests, punch lists, job closeout and as-builts.   Achievements as Project Manager:   University of Illinois - Roger Adams Laboratory ‚Äì Bathroom Remodel - $117,000  University of Illinois - Labor and Employment Relations ‚Äì Office renovation phase I ‚Äì $94,000  University of Illinois - Labor and Employment Relations ‚Äì Office renovation phase II ‚Äì $107,000  University of Illinois - Memorial Stadium ‚Äì Replace Entrance Doors on the east side ‚Äì $275,000  University of Illinois - Personnel Services Building ‚Äì Office remodel - $193,000  University of Illinois -Foreign Language Building ‚Äì Window and office repair ‚Äì $129,000  University of Illinois ‚Äì Crop Science Storage Building ‚ÄìNew 66'x160' pole barn - $225,000  Champaign Park District - Virginia Theater ‚Äì Remodel of Projection Room - $179,000         Building Inspector     Oct 2006   to   Apr 2013      Company Name   Ôºç   City  ,   State     Perform plan reviews, calculate building/electrical/remodeling permit fees, and process permit applications.  Schedule and perform inspections.  Responsible for enforcement of The International Building Code, the International Residential Code, and the National ElectricalCode in commercial, single-family and multi-family new construction and remodeling projects.  Perform the daily inspections and documentation of all new subdivision construction as well as erosion control (SWPPP and MS4) compliance.   Achievements as Building Inspector :   Burger King - $2,200,000  Cold Stone Creamery - $475,000  Savoy 16 - IMAX theater - $10,000,000  Buffalo Wild Wings - $2,550,000  Wal-Mart Remodel - $3,000,000  Trinitas Ventures - Village at Colbert Park multi-family housing 208 units - $12,000,000  Over 430 new single family homes ranging from $190,000 - $1,100,000         Survey Crew Chief     Jan 2003   to   Oct 2006      Company Name   Ôºç   City  ,   State     Survey Crew Chief responsibilities included management of survey field crew completing ALTA, topographic, boundary, Right-of-Way, & FEMA surveys, construction staking, layout and computations of buildings, roadways, bridges and utilities on time and under budget.  Resident Engineer/Construction Observer duties included managing of crew testing and inspecting concrete roadways and sidewalks; inspection of the installation of sanitary sewers, storm sewers, and water mains; as well as the documentation of work done, quantities and materials used.  Draftsman duties included the use of AutoCAD 2000, Eaglepoint, and MicroStation J to complete construction documents including subdivision and roadway plans, Right-of-Way plans, and Plats of Survey.   Achievements as Resident Engineer:    Saw Grass Subdivision 446 lot residential development - $8,900,000  Ashland Park Subdivision 540 lot residential development - $10,800,000  Chestnut Grove Subdivision - 145 lot upscale residential development - $4,350,000          Engineering Technician     Jan 1994   to   Jan 2003      Company Name   Ôºç   City  ,   State     Survey Crew Chief responsibilities included management of survey field crew completing ALTA, topographic, & boundary surveys, and staking of Right-of-Ways.  Resident Engineer/Construction Observer duties included: the testing and observation of concrete roadways and sidewalks: testing and observation of asphalt roadways; observation of the installation of sanitary sewers, storm sewers, and water mains; as well as the documentation of work done, materials used, quantities and engineers pay estimates.  Draftsman duties included the use of AutoCAD 98, and MicroStation J to complete construction documents for roadway & intersection plans.   Achievements as Resident Engineer:    University of Illinois - Marching Band Practice Area and Parking Lot E-14 - $675,000  City of Champaign, IL - Windsor Rd 2 lane reconstruction - $839,000  City of Champaign, IL - Bradley Ave/Parkland Entrance reconstruction - $1,300,000  Village of Westville - MFT Oil & Chip - $279,000  Central Soya, Gibson City, IL - Hazardous Tank Containment - $585,000  IDOT Westville RT 1 ‚Äì Water main Construction - $2,200,000         Education      Bachelor's Degree  ,   Construction Management   2017     Everglades University   Ôºç   City  ,   State      current enrollment        Certificate  ,   Surveying   2006     Southern Illinois University   Ôºç   City  ,   State      Certificate of Completion (21 credit hours) in Land Surveying        Associate of Arts  ,   Construction Technology   1992     Parkland College   Ôºç   City  ,   State            Skills     Blueprint reading (20+ years), Documentation (20+ years), Problem Solving (20+ years), Effective Communication (20+ years), Inspection Scheduling and Coordination (10+ years), Pay Estimates and Pay Apps (10+ years), Knowledge of applicable building codes and interpretation (8 years), Estimating (20+ years), Contract Negotiations (2 years), Survey Layout Calculations (20+ years), AutoCAD (20+ years), Microstation (20+ years), Microsoft Word (20+ years), Microsoft Excel (20+ years), Microsoft Outlook (20+ years), Microsoft PowerPoint (5 years), Microsoft Project (3 years), Adobe Acrobat (10+ years), Supervisory Experience (10+ years), Project Management (10+ years), ArcGIS (6 years)    "
CONSTRUCTION,"         SENIOR RESIDENT INSPECTOR           Summary     Dependable and hard-working Senior Transportation Construction Inspector with more than 20 years of experience in the transportation construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently.       Highlights          Exceptional problem solver  Organized and detail-oriented    Advanced critical thinking  Strong communication skills  MS Office proficient   Proficient in E-Builder Software  Superb management skills  Project budgeting  Cost control  Project management    Residential construction specialist  Building Construction Trades Certificate      Operational analysis  Erosion and sedimentation control  Technical plan execution  Concrete estimation  Accurate measurements and estimates  Structural and architectural pre-cast concrete  Blueprint reading  Baseline schedules creation  Building codes and regulations  Demolition            Accomplishments     Managed projects ranging from $38 - $945 million dollars, while supervising my team, and meeting deadlines of an aggressive schedule due to the mile stones set by the government.       Experience      Senior Resident Inspector    March 2014   to   June 2014     Company Name   Ôºç   City  ,   State      I implemented erosion control measures at the onset of the road relocation project at the Mount Airy Airport.  I oversaw installation of silt fences, check dams, and basins as per plans and specifications.  I verified integrity of devices after rain event and met all project contract specifications.          Senior Inspector    June 2013   to   February 2014     Company Name   Ôºç   City  ,   State      I managed the erosion control effort on the I-77 project in Statesville, NC.  I oversaw and organized installation of rock line ditches and basins.  Validated silt fence and outlet ditch repairs after major rain events and  met all project contract specifications.           Senior Bridge Inspector    September 2010   to   March 2013     Company Name   Ôºç   City  ,   State      I oversaw bridge construction of  the 27B63 Fly over bridge.  This was a four span bridge with spread footers.  Concrete construction of abutments piers and pier caps were installed as per plans and specifications.  Type 2 girders were placed as per erection plan.  Construction of false work, deck rebar for decking, and dry run for concrete deck.  Over saw construction of 6 cast in place retaining walls with spread footers, and 2 MSE walls with concrete leveling pads.  I reviewed shop drawings for the project structures and made comments to be reviewed by engineer.  Estimated cost of this project was $945 million dollars.          Senior Inspector    July 2005   to   February 2010     Company Name   Ôºç   City  ,   State      I worked on the$750 million dollar Charlotte light rail system project.  Oversaw construction of five bridges: two with three spans, two single spans, and one with nineteen spans.  Managed this project and met deadlines even though this project had an aggressive schedule due to the mile stones set by the government.  I managed bridge construction, took part in project meetings, and made comments as needed on the construction activity.  Oversaw bridge construction consisting of H piles and drilled shafts.  Oversaw the drilled shaft construction with a day and night shift.  I checked and verified rock socket and bottom elevation.  I inspected construction of abutments, piers, and pier caps formed in place with rebar and concrete.  I was responsible for checking all shop drawings for the bridge before construction was preformed.  I was the Senior bridge inspector for the Louisiana Timed Managers Program, Mansfield, LA. I was lead Structure Inspector on the project.  I managed a $45 million dollar project on the SR 171 hurricane route.  I oversaw construction of one 5-span bridge and three 3-span bridges.  I inspected the work performed on 4 other bridges, concrete piles, concrete caps, type 2 girders, decking SIPS with epoxy rebar.  I inspected dry run for bid well concrete finisher that meet concrete specifications.  I created the punch list for final inspection.          Transportation Construction Inspector    March 2004   to   December 2004     Company Name   Ôºç   City  ,   State      Worked on the $45 million dollar bridge project on SR 0028-28A Etna, PA; Penn Dot District 11-0.  I oversaw construction of three cast-in-place retaining walls; pre-drilled piles, EFCO forms, rebar, concrete and tie backs.  I inspected testing by the geotechnical engineer of tie backs to ensure that testing met specifications and contract requirements.          Transportation Construction Inspector    June 2000   to   November 2003     Company Name   Ôºç   City  ,   State      Worked on a $38 million dollar contract for the Port Authority of Allegheny County, Pennsylvania. I also worked on a Light Rail Transit project, stage two, in Overbrook, PA.  Oversaw construction of three new bridges: one six span bridge, one three span bridge and a single span bridge.  Drilling caissons, cast in place retaining walls, concrete footers, structural steel placement, concrete deck, parapets, and approach slabs.  I reviewed all work preformed to ensure that it met plans and specifications for monthly estimate payments.          Construction Inspector    June 1991   to   February 2000     Company Name   Ôºç   City  ,   State      1994-1999 Construction Inspector for Materials Penn Dot projects (I-79 Meadowlands) and Southern Expressway 18A.  My duties included running construction soil lab for the projects.  Work field testing soil, concrete and aggregates for state projects valued at $15 to $22 million dollars.  1991-1993 Construction Inspector on Penn Dot projects SR 0018 -A) Bavington Pa.  Oversaw construction of a new replacement single span bridge.  Bridge work consisted of demolition of the existing bridge, driving steel H piles with concrete abutments type 2 concrete girders, and sip decking.  Responsible for checking all form work, rebar, and concrete as per specifications made by weekly estimates.  Construction Inspector Penn Dot project SR 0039 - B18  Oversaw construction of a MSE construction single span bridge.  The MSE walls were constructed before piles were being driven due to field conditions.  Abutments formed, rebar placed, and concrete type 2 girders used in sip decking.  I Inspected rebar and concrete for decking and Bidwell finishing machine to ensure specifications were met.          Education      High School Diploma   :   Academics      Shaler Area High School   Ôºç   City  ,   State              Residential Construction Certificate        Community College of Allegheny County   Ôºç   City  ,   State              Certification in Construction Materials and Lab Testing        Jeff Zell Consiltants   Ôºç   City  ,   State              Certification in Project Management        Colorado Technical College Online   Ôºç   City  ,   State              Interests     I enjoy traveling with my family.       Skills      Reliable hard worker interested in using my skills to meet the requirements of this position.  Advanced critical thinker that is organized and detail-oriented.  Strong communication and management skills.  Proficient in MS Office and E-Builder Software.  Project management, budgeting, and cost control.        Professional Affiliations     Member of the American Concrete Institute, National Institute for Certification in Engineering Technologies and OSHA, and NC DOT Certified in Concrete and Erosion Control.    "
CONSTRUCTION,"         LICENSE CONTRACTOR           Summary     Detail-oriented specializing in Residential and Commercial construction with sales and  professional development experience with more than 30 years of expertise in all facets of the construction industry. Verifiable  track record for successful completion of multi-million dollar projects that consist of high rises located in the Las Vegas and Chicago downtown areas through coordinating trades, developing partnerships, and building positive rapport with architects, engineers, local officials, vendors and clients while maintaining costs. Well verse in contract negotiation , project budget , impending designs issues, document preparation, building code regulations, material procurement, and site management through certification of occupancy .    Areas of Expertise Include: ¬†   *leadership & Team Building               * Quality Control Management  *Permits & Building Codes                   * Workplace Safety & Compliance  *Construction Planning & Scheduling *Organization & Time Management  *Critical Path Project management      * Vendor & Materials Management  *Budget Analysis                                  * Estimating Job Cost        Highlights          Knowledge of and experience working with Paint  Experience with various hand and power tools and heavy equipment  Skid steer Loader, Meg-roller and forklift  Experience working on high-rises, deep tunnel, bridges, roofs, porches(concrete/wood) Drywall, trim work, windows, cabinets, hardwood floors, ceramic, vinyl, acoustical ceilings, train-tracks, houses, foundations, docks, water-mains, sidewalk, plumbing, HVAC, electrical  Software  MS Office Proficient          Concrete estimation  Superb management skills  Project budgeting  Cost control            Experience      License Contractor    January 2011   to   February 2016     Company Name   Ôºç   City  ,   State       Led the planning, budgeting and direction of all construction projects.  Managed projects such  as painters, carpenters, labors, electricians, plumbers, and HVAC installers   Responsible for runoff and ordering of materials   Managed time and payroll for  20 plus employees   Analyze and interpret blueprints for projects to insure quality of work.  Qualified competitive subcontractor bids prior to execution of contracts.  Carefully coordinated plans and specs using marketing programming standards.  Facilitated processing of RFI's, submittals and samples among the general contractor's consultants.  Managed the rights of way, easement and dedication processes.  Educated general contractor personnel on the quality standards throughout the construction process.  Managed a team of 20 onsite general contractors for over 5 years.  Obtained notices of completion and compliance certifications from all of the construction administration consultants.  Reviewed and investigated Proposed Change Order Requests (PCOR).  Stayed consistent with project schedules and plans for all FFE installations.  Submitted all project closeout documents in accordance with the contract.Assigned projects and tasks to employees based on their competencies and specialties.  Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel.  Performed construction site pre-inspections and coordinated post-construction audits.  Monitored the safety of all construction activities, making on-site personnel safety the top priority.          Foreman    January 2008   to   January 2011     Company Name   Ôºç   City  ,   State      Interface with various contractors, owners and regulatory advocates to determine appropriate project handling.  Managed 25 plus employees.  Experience in understanding internal business strategies to develop working knowledge of industry practices.  Analyze and interpret new M&P related to all guidelines inquires.  Led and managed resolution of all issues during project construction and commissioning phases.  Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols.  Proficiently used the Incident and Issues Tracking (IIT) system to document all onsite issues.  Properly maintained all onsite equipment and vehicles.          Foreman    January 2004   to   January 2008     Company Name   Ôºç   City  ,   State      Work with surveyors and engineers for site layout   Placed orders for projects and maintain stock levels Managed 35 plus employees   Prepare and maintain reports regarding day to day operations   Ability to build strong working relationship both internally and external.  Assisted the project manager with bidding new jobs and projects  Managed a team of 35 on-site general contractors .  Assigned projects and tasks to employees based on their competencies and specialties.  Accurately provided status information on project progress to the project management.          Carpenter Foreman    January 1987   to   January 2004     Company Name   Ôºç   City  ,   State      Work with surveyors   Managed Safety environment   Blueprint reading   Maintain stock level   Effectively managed a diverse crew of 35 with time and payroll           Education        Engineer      Chicago State University    Ôºç   City  ,   State  ,   USA            High School Diploma        Leesville H.S.   Ôºç   City  ,   State              Skills     30 years in construction industry   Fast learner   Committed team player strong in consistently meeting and exceeding   business and performance goals   Ability to work independently   OSHA certified      "
CONSTRUCTION,"           ASSISTANT PROJECT MANAGER         Professional Summary     Confident Assistant Project Manager with demonstrated skills in many applicable construction management fields and stakeholder communication. Highly effective at tackling multiple tasks at once and working with lots of different personalities. Seeking similar position with driven, competitive and established company.       Skills          Scheduling of meetings  Client interfacing  Commercial construction  Residential construction  Effective communication  Construction management  Team oversight  Budgeting      Project estimation and bidding  Blueprints and schematics  Good multitasker  Strong team player  Knowledgeable in Excel, Word, Power Point, CMiC, ProCore, Bluebeam, P6  Navigate through Revit, Autocad, Navisworks  Cost control  Schedule management            Work History      Assistant Project Manager  ,     07/2017   to   Current     Company Name   ‚Äì   City  ,   State      Mentored and guided associates in approaches designed to exceed expectations of customers and members  Adapted quickly to changing and competing project demands  Adjusted project plans to account for dynamic targets, staffing changes and operational specifications  Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands  Managed cost projections, prepared budgets and cost reports  Delivered high level of service to clients to both maintain and extend relationship for future business opportunities  Closely collaborated with project members to identify and quickly address problems  Review and assist in accurate exposure projections and actively work to reduce / eliminate these exposures  Managed upwards of 20 trades at different times during current project  Managed and completed cost reporting, additional sub management, PE management, monthly progress package, schedule updates, etc. during transition periods of two separate project managers leaving current project         Senior Project Engineer  ,     11/2015   to   07/2017     Company Name   ‚Äì   City  ,   State      Reviewed contractor proposals and sets of drawings prepared by A and E firms to identify missing information, generate questions and align budgets  Oversaw worksite construction to coordinate with supervisors and guide projects  Managed projects effectively to deliver finished work on time  Assisted in estimating, cost analysis, value engineering, material sourcing, etc. to assist Ownership in meeting budgets while still maintaining A&E's design intent  Helped with coordination of Owner expectation vs. GMP for finish scope to assist Ownership in releasing interiors package for the project  Went to weekly offsite meetings at Ownership's office to work with Owners, A&E, Developers, Marketing team, etc. to assist in finalization of design to match budget         Project Engineer  ,     02/2014   to   11/2015     Company Name   ‚Äì   City  ,   State      Evaluated change order requests in response to out-of-scope work activities and developing field conditions  Performed constructibility reviews consisting of independent, structured assessment of construction bid documents to ensure coordination, eliminate ambiguity and minimize project issues  Monitored installation of materials and equipment for compliance with drawings and specifications  Generated change orders for project using estimating CMiC & Bluebeam  Completed sub prequalification, bid review, post bid interviews, document review to complete accurate and detailed project buyout and GMP  Wrote RFIs, compiled submittals, posted to record set, permitted documents, submitted for deferred design, etc  Assisted in project closeout and final change orders for all managed trades         Education      Associate of Science  :   Construction Management  ,   10/2013     California Polytechnic State University-San Luis Obispo   -   City  ,   State           Certifications     OSHA 30 Certified, First Aid Certified, NAHB Green Building Certified       Skills      Scheduling of meetings  Client interfacing  Commercial construction  Residential construction  Effective communication  Construction management  Team oversight  Budgeting    Project estimation and bidding  Blueprints and schematics  Good multitasker  Strong team player  Knowledgeable in Excel, Word, Power Point, CMiC, ProCore, Bluebeam, P6  Navigate through Revit, Autocad, Navisworks  Cost control  Schedule management        Work History      Assistant Project Manager  ,   07/2017   to   Current     Company Name   ‚Äì   City  ,   State      Mentored and guided associates in approaches designed to exceed expectations of customers and members  Adapted quickly to changing and competing project demands  Adjusted project plans to account for dynamic targets, staffing changes and operational specifications  Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands  Managed cost projections, prepared budgets and cost reports  Delivered high level of service to clients to both maintain and extend relationship for future business opportunities  Closely collaborated with project members to identify and quickly address problems  Review and assist in accurate exposure projections and actively work to reduce / eliminate these exposures  Managed upwards of 20 trades at different times during current project  Managed and completed cost reporting, additional sub management, PE management, monthly progress package, schedule updates, etc. during transition periods of two separate project managers leaving current project         Senior Project Engineer  ,   11/2015   to   07/2017     Company Name   ‚Äì   City  ,   State      Reviewed contractor proposals and sets of drawings prepared by A and E firms to identify missing information, generate questions and align budgets  Oversaw worksite construction to coordinate with supervisors and guide projects  Managed projects effectively to deliver finished work on time  Assisted in estimating, cost analysis, value engineering, material sourcing, etc. to assist Ownership in meeting budgets while still maintaining A&E's design intent  Helped with coordination of Owner expectation vs. GMP for finish scope to assist Ownership in releasing interiors package for the project  Went to weekly offsite meetings at Ownership's office to work with Owners, A&E, Developers, Marketing team, etc. to assist in finalization of design to match budget         Project Engineer  ,   02/2014   to   11/2015     Company Name   ‚Äì   City  ,   State      Evaluated change order requests in response to out-of-scope work activities and developing field conditions  Performed constructibility reviews consisting of independent, structured assessment of construction bid documents to ensure coordination, eliminate ambiguity and minimize project issues  Monitored installation of materials and equipment for compliance with drawings and specifications  Generated change orders for project using estimating CMiC & Bluebeam  Completed sub prequalification, bid review, post bid interviews, document review to complete accurate and detailed project buyout and GMP  Wrote RFIs, compiled submittals, posted to record set, permitted documents, submitted for deferred design, etc  Assisted in project closeout and final change orders for all managed trades      "
CONSTRUCTION,"         GARDEN ASSOCIATE       Summary     Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. ¬†          Highlights          Exceptional customer service  Bilingual in [Spanish]  Sales expertise  Reliable      Strong work ethic  Team player  Excellent communication skills  Flexible            Accomplishments     Best Cashier in District award  3 Homer awards received for good customer skills/going above and beyond on basic job expectations.        Experience     02/2010   to   09/2013     Garden Associate    Company Name   Ôºç   City  ,   State      Helped customers select products that best fit their personal needs.  Maintained visually appealing displays for the entire store.  Built customer confidence by actively listening to their concerns and giving appropriate feedback.  stocked shelves and carried merchandise out on the floor for customers.         06/2009   to   12/2010     Construction Worker    Company Name   Ôºç   City  ,   State      Cleaned all construction areas to avoid hazards.  Removed old roofing materials.  Performed heavy labor such as ditch digging, paving and hauling.  Continually cleaned work areas and equipment.          06/2006   to   06/2008     Cashier    Company Name   Ôºç   City  ,   State      Took necessary steps to meet customer needs and effectively resolve food or service issues.  Received orders, processed payments and responded to guest concerns.  Recorded customer orders and repeated them back in a clear manner.  Resolved guest complaints promptly and professionally.  Served orders to customers at windows, counters and tables.          Community Service     Volunteer, Samaritan Community Center-2012         Education     2010     GED      Bentonville High School   Ôºç   City  ,   State               Skills     Computer skills: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook, Internet research     "
CONSTRUCTION,"         ELECTRONIC TECHNICIAN II         Profile     To acquire an electronic engineering position in an organization where my productive skills and experience will contribute to the success of that company. Committed, Motivated, Customer-service focused ,Forward-thinking Electronic Engineer with hand-on experience performing quality troubleshooting, electronics system design and development.         Professional Experience     09/2011   to   12/2014     Electronic Technician II    Company Name   Ôºç   City  ,   State      Job Summary  : Builds, Troubleshoots, and maintains test and repair of  manufacturing and inspection test equipment on C.O. telecommunications  equipment down to electronic components parts level.   Operates production test equipment. Monitors and performs calibration of test equipment and testers.Diagnose and repairs failed circuit boards and using a variety of diagnose tools including visual inspections. Collects data and interprets board failures.Train lower level Technicians.Troubleshoot, repairs, and maintains test equipment as needed. Diagnose and repairs failed circuit board using a variety of diagnostic tools           01/2005   to   01/2009     Construction Coordinator    Company Name        Prepares specifications and reports for construction projects and monitors the projects' status through completion. Exercise professional control and timely implementation and administration of limited scope capital projects. Assist in the preparation of contracts for consultants and contractors. Assure the corporation receives the best value for the lowest possible cost. Oversee the construction phase of assigned projects. Makes field inspections of residential, commercial, and other types of buildings and structures in all stages of construction. Daily inspections on overlay construction of multiple work orders, underground Fiber cable placement (Fios  FTTP Fiber to the premise), & Fiber splicing Quality Assurance on Fiber Closures, color codes, Fiber Terminal counts, Cleanup, & organization inside the vault. Test Hub splice for Residual Impurities from the hub and throughout the distribution work order that can Block, Deflect, or Alter the path of light as it attempt to pass through the fiber core. Check Fiber Alignment on New mechanical fusion Splicing. Extensive print reading abilities.
Local Manager
Local Manager Verizon Communications 3704  3rd Ave Tampa, Florida
Responsible for the daily monitoring of 10-20 Splicing technician for the Fiber To The Premise Splicing distribution work orders and Greenfield work orders in Tampa. The daily communication and coordination with the Single Service Providers to monitor work order progress, milestones and potential jeopardies. Work order package closing and documentation.       01/2000   to   01/2000     Company Name          3192-9L, 9T                                         Manufactures: Charles Industries,  DSL Loop Units- HRU, HTUC, HRU612, HRU412, HLU388                             Adtran, Pair Gain,  PGF 8 line Units- FRC753, PS213, FAU728, FLU712, FLC703                        High Gain, AT&T,  OTR-D  - OC48, DDM-2000, MUX2400		Go Digital, NEC,  Adtran -HDSL          Education and Training     1 2005     Bachelor of Science  :   Information Systems Security, Information Systems           1 2003     Associates of Science  :   Computer and Electronic Engineering                  ISS    ITT Technical Institute   Ôºç   City  ,   State  ,   US    GPA:   GPA: 0.850    GPA: 0.850        Affiliations    Supply Petty Officer: In charge of distributing material and equipment for all personnel in the V1 Air Department, Conducted performance evaluations and made promotional recommendations of several enlisted personnel in V1 AIR Department.  Member of the Crash and Salvage firefighting team during flight operations      Certifications    OTR      Skills    SECURITY, CLOSING, COLOR CODES, CONTRACTS, DOCUMENTATION, FIBER SPLICING, INSPECTIONS, PROGRESS, QUALITY ASSURANCE, SPLICING, VERIZON, DSL, AC, CIRCUITS, COMPONENT LEVEL REPAIR, DDL, SCHEMATIC, TELECOMMUNICATION, TELECOMMUNICATIONS, TELECOMMUNICATIONS EQUIPMENT, AVIATION, CLASS, COMPREHENSIVE LARGE ARRAY DATA STEWARDSHIP SYSTEM, DISPATCHER, OPERATIONS, PROMOTIONAL, SYSTEMS SECURITY, MICROSOFT WINDOWS, WINDOWS 95, WINDOWS 98, WINDOWS ME, DDM, HDSL, MICROSCOPE, MULTIMETERS, OC48, SOLDER, SOLDERING, EXCEL, FIREWALLS, POWERPOINT, RED HAT, WORD, ISS      Military Experience     11/1996   to   11/2000     E-4    Company Name         In charge of distributing material and equipment for all personnel in the V1 Air Department, Conducted performance evaluations and made promotional recommendations of several enlisted personnel in V1 AIR Department.  Member of the Crash and Salvage firefighting team during flight operations.   Responsible for moving, spotting, safety and launching all aircraft on the flight deck.  Including instructing personnel in breaking down and tying down all aircrafts on the flight deck. Able to handle challenges, coordinated a variety of tasks in stressful and fast-paced environment  Master at Arms: Security Patrolman, Dispatcher, Armored escort for government bank on board the USS George Washington.  Patrolman in all Captains' (C.O) and Executive Officers' (X.O.I) Mast.  Managed a crew of 40 subordinate enlisted. Delegated tasks to those enlisted on behavior probation. Collaborated with superior officers to oversee tasks and duties of personnel within Air and Security department. Point man on Security Attack Force Team and Special Forces Joint tasks onboard the USS George Washington.      "
CONSTRUCTION,"         SENIOR PROJECT MANAGER       Professional Summary     Ambitious Construction Executive experienced in commercial construction with over 30+ years of experience. Proactive, resourceful and hardworking with strong follow-through. Excellent problem-solving and time management abilities.       Skills          Advanced problem solving  Project planning and development  Finance and accounting  Employee relations      Team building¬†  Negotiations expert  Strategic planning  Contract review and recommendations            Work History      Company Name    Senior Project Manager   |   City  ,   State   |   August 2017   -   Current     Opening of Denver Operations for McCauley Constructors Establishing protocols, procedures and reporting mechanisms for a satellite location Procurement and management of teams to establish a stand-alone profit center Act as the liaison with main company office representatives to provide information on activities of the satellite location Actively project manage 3 to 5 projects in the $5 to¬≠ $10 million range.  Monitored the market to capitalize on the latest trends.  Supervised the work of team members, offering constructive feedback on their work performance.  Monitored timelines and flagged potential issues to be addressed.  Collaborated with the Pre-Construction department to ensure accurate and complete project budgets.         Company Name    President   |   City  ,   State   |   November 2010   -   August 2017     Qualified competitive subcontractor bids prior to execution of contracts.  Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants.  Educated general contractor personnel on the quality standards throughout the construction process.  Obtained notices of completion and compliance certifications from all of the construction administration consultants.  Reviewed and investigated Proposed Change Order Requests (PCOR).  Stayed consistent with project schedules and plans for all FFE installations.  Submitted all project closeout documents in accordance with the contract.  Assigned projects and tasks to employees based on their competencies and specialties.  Accurately provided status information on project progress to the project management.  Led and managed resolution of all issues during project construction and commissioning phases.  Led the planning, budgeting and direction of all construction projects.  Carefully coordinated plans and specs using marketing programming standards.         Company Name    Senior Project Manager   |   City  ,   State   |   January 2006   -   November 2010     Managed teams of on-site subcontractors on multiple sites simultaneously.  Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols.  Proficiently used the Incident and Issues Tracking (IIT) system to document all on site issues.  Directed all phases of commercial construction projects, from budgeting ¬†to closeout.  Collaborated with the Accounting department to implement electronic accounts payable system.         Company Name    President   |   City  ,   State   |   January 2003   -   December 2005     Oversaw business-wide changes to modernize procedures and organization.  Developed program to promote new managers from within, leading to a cohesive leadership structure.  Obtained building and specialty permits from local jurisdictional agencies.  Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.  Performed regular job site observations to provide direction for all general contractor personnel.  Trained and promoted continued education for all onsite crew members.¬†         Company Name    Project Manager   |   City  ,   State   |   April 1999   -   December 2002     Kept meticulous records of all costs and expenses and analyzed that data against the budget.  Managed between 10 to 20 projects per year.  Directed changes to the project scope and cost and implemented appropriate change management processes to keep the project on track.  Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities.  Conducted meetings with clients to determine project intent, requirements and budgets.         Company Name    Project Manager   |   City  ,   State   |   April 1997   -   March 1999     Conducted meetings with clients to determine project intent, requirements and budgets.  Maintained project schedules by managing timelines and making proactive adjustments.  Directed changes to the project scope and cost and implemented appropriate change management processes to keep the project on track.  Performed regular job site observations to provide direction for all general contractor personnel.  Conducted all critical pre-installation conferences with subcontractors, consultants and manufacturer's representatives.         Education      Masters of Real Estate & Construction Management    Construction Management    University of Denver    City  ,   State   |   1995   Construction Management       BBA    Business Management    East Tennessee State University    City  ,   State   |   1991   Business Management       Skills     Safety Oversight, Prime Contract Negotiations, Budgeting, Competitive Contracts Management, ¬†Marketing, Microsoft Office, Microsoft Project, Pro Core Project Management, Personnel Management, Procurement, Project Management, Systems Protocols and ¬†implementation and Quality Control.       Certifications      LEED AP  ICC Class A License¬†  ASHE (American Society of Health Engineers)     "
CONSTRUCTION,"         CUSTOMER SERVICE REPRESENTATIVE          PRESENT           Accomplishments      ADOT Highway plans reading
ADOT Pen Computer System Training
ATTI Field Asphalt, Soil/Agg.  14135F ACT
Building Performance Institute, Build[nc Analyst Professional
Troxler Nuclear Gauge Safety Training, Class #0110486
8 hour Refresher OSHA hazmat training Cert.  40 hour OSHA training Cert.  Life and Health Insurance, DOI#642125.        Experience      Company Name   Ôºç   City  ,   State    Customer Service Representative          Present        Extensive experience assisting customers with purchases and returns, constructing displays, training new employees policy and procedures
Awarded customer satisfaction card, alternate customer service supervisor.          Company Name   Ôºç   City  ,   State    Construction Materials Technician        Highway construction plans, construction inspection procedures and  specifications; materials testing procedures, personal computers and the use of applicable software.  Communicated and coodinated construction schedules with the necessary paties, and ensured that work complied with project approved plans, standards and specifications.  Work out of town was common.          Company Name   Ôºç   City  ,   State    Construction Quality Assurance Inspector        Served as a Special Ministry counselor  to  individual(s) and families to provide free basic relocation assistance.  Identify the clients problem(s), present solutions, and work in a team setting.  Informing clients of prerequisite for assistants, assessed information, and collaborated with team on the recommended decision.  Collaborated with private contractors, the public, State management to ensure that work complied with approved plans, standards and specifications.  Prepared and submitted field task reports of materials sampled and field test  to State district head office with calculations of QA monitored or client.  Classified as a level II State inspector after completion of first assignment.  Expected to competently perform any new assignments tasked.          Company Name   Ôºç   City  ,   State    Geologist/Assistant Lab Manager        Supervising geologic and geophysical activities involving various types of analysis, data interpretation, preparation of geologic report findings.          Education and Training          Morehead State University  City  ,   State      Bachelors of Arts  :   Political Science    Political Science        Certifications    ACI Concrete Field testing Grade 1 Cert.01029787      Skills    a level II, basic, counselor, client, clients, customer satisfaction, customer service, inspection, inspector, interpretation, materials, office, QA, supervisor, Supervising     "
CONSTRUCTION,"         OWNER/ FABRICATOR/ WELDER           Experience      Owner/ Fabricator/ Welder    October 2017   to   Current     Company Name   Ôºç   City  ,   State      Design, Plan, Construct, and market various type of welding projects for purchase such as Gate, Panels, Cattle Guards, Horse shoe art, and Home D√©cor.  Furniture and Antique restoration.  Farm equipment repair.  Mobile welding.          Heavy Equipment Operator    August 2017   to   October 2017     Company Name   Ôºç   City  ,   State      Operated Track hoe to excavate Live Gas lines from Atlanta GA to Chattanooga TN at marked PIs in order to test pipe density for Anomalies on the 24"" Northwestern Georgia expansion project.  Lowered in pipe, coordinating with other operators to complete Tie-ends on Mountain.  side.  Project was ended due to Smart Pig coming apart inside the pipe.          Owner/ Fabricator/ Welder    April 2016   to   August 2017     Company Name   Ôºç   City  ,   State      Design, Plan, Construct, and market various type of welding projects for purchase such as Gate, Panels, Cattle Guards, Horse shoe art, and Home D√©cor.  Furniture and Antique restoration Farm equipment repair Mobile welding.          Construction Superintendent    May 2013   to   April 2016     Company Name   Ôºç   City  ,   State      Mentored, coached and trained 120 team members.  Recruited, hired and trained 107 new employees for construction of pipelines and Comingle Facilities and compressor stations in the Maverick Shale in South Texas.  Built and maintained quick response oil and salt water spill clean up and remediation crew, which won the rapid emergency response team for Anadarko Oil and gas Identified inefficiencies and made recommendations for process improvements.  Planned and delegated daily operations including New installation crews, Maintenance roustabouts, Mechanics, Operators, welders, and haul drivers Maintained a fleet of 24 roustabout trucks, 3 heavy haul trucks, 3 water trucks, 1 Kill Truck, and 4 pull trucks attended daily Consultant meetings at Anadarko, Chesapeake, EP, and stonegate to receive work schedule and planned vessel change outs and new projects Attended Bid Meetings on all new projects that were not T&M then estimated and submitted Bid quotes Conduct daily Tailgate meetings and presented monthly Safety meeting power points over saw all daily operations.  Laid off after reduction in workforce for Anadarko Petroleum due to oil prices.          Construction Foreman    July 2011   to   May 2013     Company Name   Ôºç   City  ,   State      Mentored junior team members, providing guidance on proper techniques and safety.  Received Daily duties from operations manger then delegated specific jobs out to special crews inspected all work complete by Smith Crews and submitted daily reports to consultants and operations manager using Excel, Word, and Outlook Enforced all company policies and safety regulations Filled out all proper permits prior to work beginning ie.  JSEA, Hotwork, Gas Monitoring, Trenching and Excavation permits, Lock Out Tag Out, Transfer Sheets, Hot Tap Permits, and confined space permits before any work started Hauled equipment such as backhoes, Skid steers, Roller, Pipe, with pull Truck Operated Track hoe Back hoe, Dozer, Roller, Maintainer, Trencher Man Lift.  and Forklift to dig ditch, Expose existing live lines, remove contaminated soil.  Build or blade roads and spread limestone.          Superintendent Welders Helper/Operator    October 2008   to   July 2011     Company Name   Ôºç   City  ,   State      Assisted Welder to cut, fit, prep and weld out fabrication for tank batteries and facilities Cut, Buff, and grind bevels and bead on main line to install mainline Pig Launchers and receivers Helped welder and crew prep pipe and fittings for tie ends and Hot Taps Throw Skids, sand bags, install silt fence, run water pumps, clean tracks, Spot for operators, string pipe, Spacing crew, Locate lines any work needing to be done throughout the day was able to operate on and off until they let me stay on machinery.          Accomplishments      High school diploma Had to drop school due to Finances, Master Welder          2008 Tulsa Welding School & Technology Center  Tulsa , OK, United States Was top welder 4 out of5 Phase completed Before having to drop out of School and go to work because I did not qualify for financial aid.  Dropped out October 8th and started work as a welders helper October 10th.        Education      High School Diploma   :   General ED  ,   2008    Midland High school   Ôºç   City  ,   State      General ED        Coursework in Arc and MIG Welding                Summary    My objective is to be employed in a career where I can use the skills I have acquired from almost 8 years of experience in the oil and gas industry to benefit my company as well as myself. Holding positions in all aspects of the industry from just starting out as a Labor Hand on the Right of way to working my way up the ladder to Construction Superintendent, being responsible for two Different yards including 120 employees and 200 pieces of equipment in South Texas, leading crews in the construction and Maintenance of Pipelines, Substations, Comingle Production Separation facilities, Compressor Stations, De-Hi pads, Hot Taps, and spill remediation. Meanwhile, making sure all projects are completed in a safe and timely manner to be both cost affective and ensure everyone goes home safe at the end of every day.      Affiliations    Member of FFA Held office as President, Vice President, Secretary, Treasure and sentinel Member of 4H Held office as President, Vice President, Secretary, Treasure Member of Livestock judging team Member of Basketball team      Skills    Blueprint, Building codes, equipment repair, first Aid, Forklift, Invoicing, weld, Welder, welders, Welding   "
CONSTRUCTION,"         PROJECT ENGINEER & PROJECT MANAGER           Summary    I have a Construction Project Manager and Engineer with over 20 years of experience, including recent projects in commercial and multi residential. Expert at problem-resolution and planning and managing projects from inception through completion.  I am experienced in supervising all levels of technicians, engineers, and craft and in building relationships with international teams of managers and staff. I have an excellent oral and written communication skills. Also eleven years of comprehensive accounting, management experience, cross-trained in numerous accounting functions, dealt with private companies. Areas of expertise comprise the following:
*Excellent Communication Skill
*Efficient Management and Leadership ability
*Effective budgeting and cost management of projects
*Expertise with latest tools and techniques
*Efficient planning and coordination of activities
*Effective quality checking of final deliveries
*Excellent Time Management to finish the work scheduled on Time      Skills          Auto Cad  Quickens (included Quick Books), Timberland  Virtual Basic  MS Office 2003-2010 (Excel, Access, Word, Power Point)  Microsoft Project  Primavera P3, P6  Primavera Contract Management  Hold CIVIL ENGINEER LICENSE; Affiliated with the Chamber of Civil Engineering (Turkey).              Experience      Project Engineer & Project Manager    June 2006   to   Current     Company Name   Ôºç   City        Established record of competence in professional roles requiring proficiencies in engineering and monitoring.  As a Civil Engineer/ Construction Engineer  ( DCHFA- DISTRICT OF COLUMBIA HOUSING FINANCE AGENCY, WASHINGTON DC ), managed a 4500 affordable units in delivery of engineering services for complex projects ( Multi family , commercial and single family houses ); directed all preliminary studies/surveys, design/layout, and costing for projects - and contributed to project presentations before, Procurement, Contract Coordination, and Construction through completion and start-up.  Produce on-the-spot engineering as required to complete the projects.  Design  and review green building projects (LEED certified or Green Building Act) for additional platforms, routed air piping.  Revise CAD drawings for as-built status and AIA Contracts (A-201, A-211, A-111, A-101).  Assist with the preparation of written proposals and written responses to RFPs, RFQs for public and private sector projects.  Prepare preconstruction and construction scheduling.  Award bids, ordered equipment and materials, expediting and tracking shipments.  Check quality of final product and deliverables at each phase.  Prepare articles for activities, cost, and other things.  Completed projects with customer's satisfaction.  Review blue prints and design before development.  Handle team of workers and engineers.  Prepare equipment and instrumentation folders for one-source maintenance reference.  Prepare punch-list with scope, drawings, bill of material, and preliminary pricing.  Prepare weekly, bi-weekly and monthly construction meeting.  Prepare and revise monthly Requisition and Change Orders AIA Documents (G702, G703).  Certified AIA G704.          Construction Sr. Project Manager    January 1996   to   January 2006     Company Name   Ôºç   City  ,   State      I review and ensure that the contract and regulations documents of projects are as per standards and do not violate any government or legal regulations.  I managed and supervised a 25 members working in various constructions projects in the organization.  I efficiently managed more than 4 projects at a time and Coordinated construction activities all projects given to me effectively.  I also did budget analysis and cost analysis of all the projects given to me and scheduled all tasks and activities without foregoing quality to keep the budget and cost under control which was well appreciated by the management.  Checked quality of final product and deliverables at each phase.  Prepared articles for activities, cost and other things.  Completed projects with customer's satisfaction.  Reviewed blue prints and design before development.  Handle 20 million dollar project in scheduled time period.  Handled team of workers and engineers.  Prepared punch-list with scope, drawings, bill of material, and preliminary pricing.  Prepared weekly, bi-weekly and monthly construction meeting.  Revised monthly Requisition and Change Orders AIA Documents (G702, G703, G701, G704).          Project Engineer    January 1989   to   January 1990     Company Name   Ôºç   City        Managed a 160-member unit in delivery of engineering services for complex projects ( hydroelectric facilities, waste water/ sewage plants, subterranean tunneling, highways, etc.  directed all preliminary studies/surveys, design/layout, and costing for projects - and contributed to project presentations before government/ World Bank officials.          Army Construction Officer     Company Name   Ôºç   City        Managed and coordinated Turkish army and NATO projects for inspection and checked and complied all military construction codes for those complex projects.          Education and Training      Diploma   :   Civil Engineering  ,   1982    Electrical Engineering Technical High School Istanbul Technical University   Ôºç   City  ,     Turkey    Civil Engineering        Computer Information and Software, Old Dominion Information, Virginia,   :     1997            (A++ Certification)                Certifications    OSHA training (10 & 30 Hours)
*CPR & First Aid Training
*Computer A+ & Networking Training
*MS Office training (MS Project, Excel, Word, Power Point, Access)
*Primavera P3, P6 , Contract Management Training
*Auto Cad & Turbo Cad Training      Personal Information    I am a US Citizen and willing to relocate /travel. I am also available for interviews and employment with notice.        Languages    Proficient in English and Turkish Languages; limited skills in Italian, Spanish, and Kurdish.
Training & Certification      Skills    A+, AIA, army, AGENCY, Auto Cad, Basic, budget analysis, budget, bi, CAD, CIVIL ENGINEER, Civil Engineering, Contracts, Contract Management, cost analysis, costing, CPR, DC, delivery, Engineer, English, FINANCE, First Aid, government, hydroelectric, inspection, Italian, layout, legal, materials, Access, Excel, MS Office, Power Point, MS Project, Microsoft Project, Word, Networking, presentations, pricing, Primavera, Procurement, proposals, quality, Quick Books, scheduling, Spanish, surveys, Turkish, written, articles      Additional Information      I am a US Citizen and willing to relocate /travel. I am also available for interviews and employment with notice.     "
CONSTRUCTION,"         QA / QC MANAGER       Summary    QA / QC Manager Qualification Highlights
Current Certifications
Job
21 years' experience in the Oil and Gas Industry, Specializing in Repair/Maintenance and New Construction of Above Ground storage tanks, with 6 years in the QA / QC field.      Highlights        Microsoft Word, Excel, Weld Pro, Auto-Cad
	Matt Halderman- 1              Experience     01/2011   to   11/2016            01/2005   to   01/2008     QA / QC Manager      Creates, maintains and establishes all WPQ's and WPS's while also training and document control of all NDE.  Initiates, oversees and audits Shop and Shop Inspector.  Reviews all drawings from the bid phase to procurement.  Provides Superintendents with proper NDE training and technical support.  Perform completion audits on job closing packages.  Write and develop Weld procedures and can sign ASME Level III procedures.          Construction Manager    Company Name   Ôºç   City  ,   State      Responsible for day-to-day operations of construction projects, assembled personnel, equipment and materials for projects.  Supervised multiple projects concurrently while providing advice and assisting in the planning of projects awarded for transition from sales to operations.  Successful job management of up to as many as 10 Crews/jobs at one time.  Customers worked for include.          Superintendent / Repair and New Tank Construction    Company Name   Ôºç   City  ,   State      Responsible for day-to-day operations on the work-site while controlling the short term schedule.  Worked closely with Project Managers to maintain quality control and subcontractor coordination responsibilities.  Lead Man / Repair and New Tank Construction.  Responsible for crew management, QC efforts of the crew, daily and weekly scheduling of the crew.  Hang steel/shell plate and structure for new construction and repair.  Welder / New Tank Construction / Fitter.  Welded for multiple Tank companies.  CBI, Tanco, ATV, Bay Tank and Vessel, Cust-O-Fab, Inserv to name a few of the more known companies.  Both New Tank and Repair.  SMAW, FCAW, GMAW, and SAW.  Proficient in the use of a gouge as well.          Education          AWS Certified CWI (Certificate # 08110741)
API Certified TES (Certificate # 32697)
API Certified 653 (Certificate # 42276)
ASNT Level III (Certificate # 245052)              Skills    API, Auto-Cad, closing, Inspector, materials, Excel, Microsoft Word, new construction, personnel, procurement, quality control, sales, scheduling, shell, technical support, Weld, Welder   "
CONSTRUCTION,"         ASSISTANT MANAGER/ SALES AND RELOCATION SPECIALIST       Summary     I have been working professionally in the field of multi-family housing communities for over two years. My day to day duties are in sales and relocation assistance, taking tours, helping with resident and client issues, many administrative and office tasks, and processing of monies, following up with leads, scheduling vendors for maintenance issues, ordering supplies, data collection and weekly reports for our owners, and appointment setting. I learn and adapt easily, work well with others and am efficient and accurate in my work.   I received my B.S. in Appropriate Technology from Appalachian State University in 2012 and am currently completing a second degree part time online, a B.S.B.E. in Information Technology with East Carolina University.        Experience      Assistant Manager/ Sales and Relocation Specialist     Jun 2014   to   Current      Company Name   Ôºç   City  ,   State     Leasing apartments at two multifamily apartment communities the popular South Park and Third Ward neighborhoods of Charlotte.  Leasing (sales) of Apartment Homes Helping current residents with all issues and concerns.  Assisting maintenance with scheduling service requests, and being a buffer between maintenance and residents; following up with residents on service requests.  Walking the model and tour path, clubhouse, business and fitness centers and setting out refreshments at the start of each day to maintain a professional appearance of the community; making sure marketing collateral is out for prospects.  Scheduling appointments for tours; and taking prospects on tours of the community and our model apartments, gathering contact information from prospects, following up with all prospects with three forms of contact: email, phone and hand written letter.  Following up on telephone and internet leads throughout each day.  Answering phones; filing; checking and maintaining property and associate email.  Total # of Leases in first month: 12 Maintain the property renewal programs.  Increasing the percentage of residents in compliance with company renter's insurance requirements.  Complete a weekly market analysis survey including (but not limited to): Current market conditions, nearby acquisitions, and miscellaneous property data.  Follow quarterly marketing plans and go on marketing visits to surrounding businesses weekly.  Typing new leases and renewals; putting lease files together according to the National Apartment Association checklist/format.         Floating Leasing Agent/Consultant     Apr 2013   to   Jun 2014      Company Name   Ôºç   City  ,   State     Leasing apartments at three multifamily apartment communities.  Helping current residents with all issues and concerns to the best of my ability.  Assisting maintenance with scheduling service requests, and being a buffer between maintenance and residents; following up with residents on service requests.  Walking the model and tour path, clubhouse, and fitness center at the start of each day to maintain a professional appearance of the community; making sure marketing collateral is out for prospects.  Scheduling appointments for tours; and taking prospects on tours of the community and our model apartments, gathering contact information from prospects, following up with all prospects with three forms of contact: email, phone and hand written letter.  Following up on telephone and internet leads throughout each day.  Answering phones; filing; checking and maintaining property and associate email.  Total # of Leases in first year: 58.  Maintain the property renewal programs.  Maintained a 55% renewal rate at The Fairington.  Increased percentage of residents at The Fairington in compliance with company renter's insurance requirements.  September 2013- 72%, April 2014- 99%.  Complete a weekly market analysis survey including (but not limited to): Current market conditions, nearby acquisitions, and miscellaneous property data.  Follow quarterly marketing plans and go on marketing visits to surrounding businesses.  Typing new leases and renewals; putting lease files together according to the National Apartment Association checklist/format.         Construction Crew Member     Jun 2012   to   Dec 2013      Company Name   Ôºç   City  ,   State     Demolition of homes and retail space that were to be remodeled.  Framing and sheet rocking.  Cleanup of jobsite after remodel or build complete.         Server     Oct 2011   to   Feb 2013      Company Name   Ôºç   City  ,   State          Construction Crew Member     Jan 2002   to   Jan 2009      Company Name   Ôºç   City  ,   State     Demolition of homes and retail space that were to be remodeled.  Framing and sheet rocking.  Cleanup of jobsite after remodel or build complete.         Education      BSBE  ,   Information Technology   Present     East Carolina University   Ôºç   City  ,   State      (Online BSBE)        Bachelor of Science  ,   Appropriate Technology   May 2012     Appalachian State University   Ôºç   City  ,   State      Renewable Energy and Green Technologies        High School Diploma  ,   College Prep   May 2005     Parkwood High School   Ôºç   City  ,   State            Skills       Office Administrative tasks: filing, market analysis, marketing plans, outreach marketing, answering multi-line phones, appointment scheduling, billing and collections, typing.  Microsoft Office: Word, Access PowerPoint, Excel, Outlook, and Publisher.  Mac Office Suit: Pages, Numbers, and Keynote  Proprietary Programs: RealPage/Onesite, ADP E-Time Management, Key-Trac System, Blue Moon, LeasingDesk, Weblisters, Property Solutions, LRO, MRI, SafeRent, and Yardi.  Technology and Drafting Software: Revit BIM, AutoCAD, Windographer, C+ and C++ programming languages.          Accomplishments      I have received ""Exceeds Expectations"" on my end of year performance reviews with Ginkgo Residential and Fairfield Residential.        Volunteering      Volunteered with Watauga Extension teaching ESL (English as a Second Language) to migrant farm workers in Boone, NC in 2007.   Worked on the ASU Sustainable farm in 2007.   Worked at the ASU Biofuels Lab in 2008.     "
CONSTRUCTION,"         DIRECTOR OF PIPELINE OPERATIONS       Executive Profile     Innovative executive operations director with solid experience managing all levels of multiple projects including budgeting and administration       Skill Highlights          Project Management and Planning  Leadership/Communication skills  Business Operations Organization  Budget Administration  Negotiations   Public Relations  Quality Control      Project Development  Change Implementation  Project Estimating  New Business Development  Report Matrix Development  Customer-Oriented  Operations Management            Core Accomplishments      Project Management: ¬†   Initiated several capital expansion projects which resulted in achieving projects being completed on time and under budget.    Operations Management: ¬†   Managed pipeline operations including field operations and engineering.   Handled all functions related to new customer interconnects.  Instituted new processes for operational management.    Staff Development: ¬†   Reorganized, hired and mentored staff to manage projects.   Launched well-received program of professional development for newly created departments for non-union and union staff.   Mentored and coached employees resulting in a significant increase in productivity.         Professional Experience     September 2011   to   Current     Company Name   City  ,   State     Director of Pipeline Operations        Strengthened company's business by leading implementation of reorganized processes including gas control, engineering and design, project management, pipeline and compression systems, integrity management, and facility optimization and pipeline fuel process functions.  Directs and ensures the attainment of obligations to customers, system reliability, safe operations, and system efficiency.  Spearheaded and directed the procurement of indirect employees and contractors engaged in the operation and maintenance of natural gas facilities and related equipment across varied work locations.  Headed the operation with a focus to safety, compliance, reliability, efficiency, cost management, innovation and working together.  Manage construction and O&M activities to ensure company procedures are followed and that compliance is maintained relative to all applicable local, state and federal regulatory requirements.   Successfully built and operated several new Interconnects with total new capacity to the overall system of 1,120,000MDTHD over a period of 3 years and all projects were built on time and on budget.  Successfully implemented, built and operated two new expansion compressor stations in 2013 and 2014 with total HP of 28,300 and each facility was built on time and on budget ($88.3M) even though both were built during winter construction time lines among other challenges. Total new system capacity of 317,500MDTD was realized.  Developed network modeling protocol including roll out of validation of former modeling work which enabled to further expand modeling capabilities including operational modeling so Gas Control can utilize more real time scenarios to further ensure our pipelines reliability.  Lead in improvement of multi-year contract agreements with various partner entities which operate pipeline system including engineering, operations, commercial, legal, EHS, project management, ROW and other service.  Developed new Capital and O&M budgeting process to ensure accountability of operations and project management groups as projects are developed and managed. This helped achieve an over 95% success rate on projects being on budget within 2 years from an average 25% budget success rate when I began.  Worked with executive team on development of a five year business plan to ensure sustained financial growth by developing expansion scenarios of pipeline system that would help sustain said growth to 2020. From this, three viable expansion projects are in various stages of moving forward, one was just approved for FERC pre-filing process (May 2015) with a capital outlay estimate at $39.8M.         January 2010   to   September 2011     Company Name   City  ,   State     Senior Project Manager        Provided the lead in the development of the team of project managers, procurement, environmental staff, and engineers to deliver results for a variety of clients  Identify, propose, develop scope, close, and manage engineering and/or construction projects from conception to closeout  Introduced a comprehensive Business Development plan to attract new clients  Proactively build and sustain relationships with targeted clients  Negotiated and worked with several confidential clients in work in difficult permitting processes with the FERC, federal and state environmental agencies.         December 2007   to   January 2010     Company Name   City  ,   State     Construction Project Manager        Provided senior level lead management oversight for all phases of all construction projects  Coordinate and guide contractors, material, and equipment.  Develop cost-effective plan and schedule for completion of projects following a logical pattern for utilization of resources.  Selected and coordinated work of contractors working on various phases of the project.  Monitored the performance of all contractors.  Review and approve all architectural and engineering drawings to make sure that all specifications and regulations are being followed.  Implemented and managed proper administration of construction contracts.  Obtain all necessary permits and licenses.  Supervise and mentored assistant managers, engineers and support staff.  Manage that all environmental and safety matrixes are met.  Report to President and owners about progress and any necessary modifications of plans.   Successfully took over projects from previous management, achieved to build and commission two new expansion compressor stations, a station addition and cooling facilities at another on two separate expansion projects. Total HP installed of 27,900 and all facilities were built on time and on budget ($108.2M).         January 1989   to   December 2007     Company Name   City  ,   State     Engineering, Operations and Construction Leader        Employed in several managerial roles including the following:  Leader of Construction: Supervise daily operations in accordance with job specification and customer requirements from handoff from business development and sales; Work with engineering to develop projects including estimate and design; Monitor progress of crew for satisfactory job completion; Achieved construction progress aligned with overall project schedule and cost estimate; Prepare reports for customers and management; Interview and hire union employees and custom contractors; Train, evaluate, and appraise employee performance.  Damage Prevention Leader: Managed and mentored lead operations group that performs underground facility locating and leak detection; Assured company followed State statutes and other Federal and State laws related to underground facility protection and compliance; Analyzed, classify and rate risks, exposures and damage expectancies; lead investigator in damage claims; Train others in developed processes and procedures, including training certifications; Managed all planning, assign and direct work of subordinate employees engaged in various aspects of work.  Supervisor of Engineering: Managed all work related to design, survey, estimating costs of capital and O&M projects; Short and long-term planning relating to the Company's infrastructure; Supervises a crew of employees including Engineering Technicians and Design Engineer/Technologists; Prepare designs, specifications, and cost estimates for construction and reconstruction projects; Prepare tender and contract documents, and the administration of contract work; Review subdivision applications, site servicing plans for building applications, etc. for new business development. All leadership roles included being on Emergency standby for various operational situations emergencies.  Organized and lead a newly formed Safety Committee as committee president which included executive and union management to meet monthly to discuss key safety and risk management issues and set plans for continual improvement in areas including compliance to all Federal occupational safety and health laws and standards.  Helped develop a comprehensive public relations program to better relations with the various municipalities the company served.  Developed and implemented division and company-wide Damage Prevention program to improve activities to reduce locator error and facility damage by excavation. Reduced division locator error from over 6% to a 0% error rate in two years and maintained a 0% locator error rate for 2 additional years.  Involved in the developed and implemented company-wide process to stream-line new customer main and service installation: from customer connection to sales department to final installation to meter /flow of gas to customer. This reduced time from first customer inquiry to turning of meter from average of 68 days to average 31 days.  Developed estimation tool for estimating new and replacement mains and services using a method using the 'cost per foot' and 'construction location matrix', reducing the need for T&M project estimation and streamlining contractor costs and bid process.          Education     1998     Cambridge College            Certificate  :   Negotiation and Conflict Resolution     Graduate Level Certificate, Negotiation and Conflict Resolution - Cambridge College 1998 Awards        1998     Cambridge College            Master of Education  :   Integrated Studies and Management     Master of Education (M.Ed.), Integrated Studies and Management - Cambridge College 1998        1986     Porter and Chester Institute              Design Technology    Architectural and Civil Design Technology - Porter and Chester Institute 1985-1986        Skills     Project Management  Operational Restructure and Change  Quality Management  Departmental  Operations Management  Eagle Scout     "
CONSTRUCTION,"         AREA MANAGER       Professional Summary      Project Manager and Operations Manager with a proven record of success in overseeing all phases of multi-million-dollar construction and infrastructure projects for government and private-sector clients.¬†  Experience includes: managing crews for utility infrastructure construction and improvements, preparing proposals, managing day-to-day business operations, leading in project risk management, and maintaining OSHA safety compliance standards.¬†  Strong credentials and a proven history of on-time, on-budget, and high-quality project completion. Recognized for project management know-how with a focus on completing projects on-time and under budget.¬†  Recognized as troubleshooter and problem solver adept at conceptualizing/implementing solutions to accomplish project goals quickly and efficiently with attention to continuous productivity improvements.¬†  Demonstrated expertise in the following areas: Construction Projects. Infrastructure Improvement Projects. Employee Supervision. Site Safety/OSHA Compliance. QA/QC/Field Engineering. Change Order Management. Budgeting and Cost Controls. Bidding/Estimating/Proposals. Subcontractor/Crew Supervision Proficient in analyzing internal project controls and making recommendations for process improvements.   ¬†Adept at managing the array of administrative and financial responsibilities that large-scale projects require. Accountable for daily reports that covers project status, responsibilities, and estimated time of project tasks. Led major infrastructure improvements on the nation's communications infrastructure for a variety of clients, including major system operators for telephone and cable TV to ensure timely completion of projects. Managed several multi-million optical network improvement projects for compliance with safety regulations and system mandates. Recognized as a valuable Project Manager who aims to complete each and every assignment in an innovative, efficient, and cost-effective manner - striving for excellence in all aspects of project work and assignments.       Skills          Customer service  Staff development  Controlling costs  Talent review  Excellent communication skills  Strong work ethic  Employee relations  Technical aptitude  Motivated team player  Goal-oriented  POS systems knowledge  Skilled problem solver  Opening and closing procedures              Work History     10/2014   to   Current     Area Manager      Company Name   ‚Äì   City  ,   State      Resolved conflicts promptly to promote a positive environment for customers.  Transformed underperforming teams into productive, profitable teams.  Dedicated to expanding client bases by building lasting relationships.  Approached new tasks with enthusiasm and passion.  Actively pursued personal learning and development opportunities.  Strategically scheduled team members to maintain optimal staffing levels at all times.  Supervised 4 Offices and 112 employees.¬†  Improved the the WIP and reduced the amount by 73% and brought in the WIP to 30-60 days from 511 Days.  Currently Managing a 90 Mil contract with a total of 4 locations.¬†        01/2014   to   Current     Corporate Senior  Safety Manager      Company Name   ‚Äì   City  ,   State      Providing Safety training for 15 Offices in 5 States across the south east Maintaining Intelex data base for training and Incidents Purchasing of Safety related equipment for offices Investigations of Workers Comp claims, Auto Accidents, and General Liability damages Completion of JSO's in the field to ensure crews are following company procedures.        01/2013   to   09/2014     Director Of Projects      Company Name   ‚Äì   City  ,   State      Obtained documents, clearances, certificates and approvals from local, state and federal agencies.  Refined the projects that the company had that was is in jeopardy of loosing the contracts and bonds.  Worked with the inspection company to get approvals for work completed and to be able to invoice completed jobs.  Managed the customers issues to complete the time sensitive project within the contractal time lines to avoid LD's.¬†  Trained field personnel regarding safety and time management. ¬†        01/2011   to   01/2013     Construction Manager      Company Name   ‚Äì   City  ,   State      Provided supervision and knowledge to crews building a Fiber Backbone for a Co-op power company.  Maintained inventory and controlled costs regarding overtime, materials, fleet maintenance, and general office cost.  Demonstrated ability in leading crews within the RUS/USDA SOP and specifications.  Worked closely with the client to resolve issues and provide set time lines for completion to the customer as well as our corporate staff.  Managed multiple development projects by monitoring limited resources while completing projects on time.        01/2007   to   01/2011     Operations Manager/Owner      Company Name   ‚Äì   City  ,   State      Consistently led major infrastructure maintenance improvements on the nation's communications infrastructure for a variety of clients, which included: major system operators and integrators for telephone and cable TV.  Provided full service project management solutions to major infrastructure firms in the management and supervision of assigned projects, as an extension of the client's team; managed projects from kickoff to signoff.  Worked closely with Construction Management teams to provide detailed project plans for construction.        01/2006   to   01/2007     Construction Project Manager      Company Name   ‚Äì   City  ,   State      Served as a short term contract manager managing all phases a fiber optic infrastructure upgrade, including: day to day operations, office and staff management, project budgets, Quality assurance and safety compliance.  Possessed the key ability to help build strong teams through excellent communication skills and leadership.  Prepared and maintained project-related documentation, to include quantities, materials, and payments.  Management recognized for project management ability and drive to work through issues for on-time completion.         Skills     Attention to detail with all things regarding budgets and P&L statements. Excellent communication with customers and non customers.  Employee and Corp office relationship building.  Technical adversity and very comfortable with must POS systems and data bases.  Orical P6 scheduling and working knowledge of setting up schedules.       Education     2010     Bachelor of Science  :   Information Technology     UNIVERSITY OF PHOENIX   -   City  ,   State    Information Technology      2009     Associates  :   Telecommunications     UNIVERSITY OF PHOENIX   -   City  ,   State     Telecommunications       2015       OSHA 510      The University of Tennessee - Knoxville   -   City  ,   State      Professional development completed in Safety.         Certifications      OSHA 510  CPR Adult & Child  First Responder Certification     "
CONSTRUCTION,"         SAFETY MANAGER           Summary     Safety Manager with 16 years construction management experience.  He is responsible for the safety compliance of the project and all sub-contractors.  He brings extensive experience in various types of construction projects and is currently serving as a Safety Manager on a power delivery project in Southeast Texas. He has also served as the Environmental Compliance Manager on a USAID funded project overseas and has proven leadership abilities while serving multiple overseas tours with the U. S. Marine Corps.       Highlights          MS Office proficient  Organized and detail-oriented  Superb management skills  Site safety coordinator  Safe job site set-up      CHST Certification  OSHA 30 Hour  OSHA 40 HAZWOPER  First Aid/CPR/AED Trainer  NCCER Certification            Accomplishments      Over 400,000 safe man hours over several projects  Awarded a Safety Recognition from the USACE Jacksonville, FL District  Awarded a Navy Achievement Medal while in Afghanistan  Awarded an Army Commendation Medal while in Iraq        Experience      Safety Manager    September 2015       Company Name   Ôºç   City  ,   State      Responsible for overall safety and compliance with local, state, and federal regulations on the project, to include subcontractors; project includes one new build power substation, upgrades to 4 other substations, and construction of 13 miles of transmission lines.          Construction Manager    October 2013   to   August 2015     Company Name   Ôºç   City  ,   State      Omaha Lead Project - soil sampling and preparation, community relations and site sketches.  Smalley Piper Project - oversight of water treatment plant construction (temporary).  Several other small sampling events and construction projects          Environmental Compliance Manager    September 2012   to   October 2013     Company Name   Ôºç   City  ,   State      His responsibilities included oversight of the project's environmental impact on the local communities to include the following:   Develop and implement an Environmental Management and Mitigation Plan (EMMP) for four (4) project sites.  Develop and submit reports to USAID pertaining to the implementation of the EMMP and any actual or potential environmental hazards pertaining to the construction process.  Develop and implement a training plan for all expatriates and local staff.  Oversee the construction of a 450m3 containment cell for the disposal of PCB impacted soils.          Construction Manager    March 2007   to   September 2012     Company Name   Ôºç   City  ,   State      His responsibilities included oversight of the project and all sub-contractors on 4 long-term remediation projects to include the following:   Perform the duties of the Site Safety Officer (Daily safety/tailgate meetings, inspections, etc.).  Provide the Daily Quality Control Reports to internal and external clients.  The collection of the perimeter air monitoring samples for various contaminant analysis as well the daily collection of particulate data utilizing various sampling apparatus.  Maintain the Daily Site Logbook, and all paperwork associated with materials and equipment (to include manifesting of trucks).  Track and maintain all contractor data for EPA records and to utilize for the Construction Completion Report.  Provide technical assistance to the contractor as it pertains to the Remedial Design.  Assist with all Community Relations issues that arise involving the site.  Oversight of all construction activities including demolition, excavation and restoration.          Gunnery Sergeant/E-7    February 1989   to   March 2010     Company Name   Ôºç   City  ,   State      Gunnery Sergeant, E-7, Retired.  Supervised subordinate Marines while acting as the Avionics Division Chief (62 personnel), Work Center supervisor (37 personnel), and Shift Supervisor (12 personnel).  Awarded the Navy Achievement Medal for the management of a combat flown flag program in Afghanistan. Processed over 3,500 requests for flags and produced over $15,000 in profit from the program, during a 6 month deployment, to pay for junior Marines tickets to the Marine Corps Birthday ball in 2005.  Awarded the Army Commendation Medal for outstanding leadership and production in the Intelligence Section of Third Army while in Kuwait in 2006-2007.  Completed Non- Resident courses in leadership training through the U. S. Marine Corps while a Sergeant and again as a Staff Sergeant, also completed a resident course while a Staff Sergeant.  Served in the following combat operations: Operations Desert Shield/Desert Storm, Operation Southern Watch, Operation Enduring Freedom (Bagram Afghanistan) and Operation Iraqi Freedom (Camp Arifjan Kuwait and Baghdad Iraq).          Education      BS   :   Occupational Safety and Health  ,   2016    Columbia Southern University   Ôºç   City  ,   State  ,   USA     Expected Graduation: June, 2016         Skills     Community Relations  Construction management  Environmental Management  Leadership  Safety Management  Supervisor    "
CONSTRUCTION,"         LABORER       Summary    To utilize the knowledge and experience to obtain a management level position in an organization; leveraging my abilities to increase the success of the organization that in return allows advancement and personal achievement.      Highlights          Dependable and reliable worker  Ability to assess and solve problems quickly  Extensive experience with project management  Self-Starter and able to maintain motivation with little/no supervision  Works well as team lead or member of a group  Detail oriented  Vastly creative  Quick adaptation to new tasks or direction  Ability to work in stressful conditions  Ability to multi-task in fast pace environment  Ability to successfully meet project deadlines  Organized  Highly motivated              Accomplishments      Army Commendation Medal-received 4 times  Van Autreve Award Runner-up        Experience     February 2015   to   Current     Company Name    City  ,   State    Laborer      Laborer duties consisted of forming and pouring concrete for sidewalks, floors, commercial parking lots and walls. Able to load and unload material, grading and digging while operating a skid loader. While working for Nehring I maintained a level of safety and completed projects on time. I have the ability to read and understand blue prints and implement any onsite changes that may be required.       March 2007   to   April 2015     Company Name    Engineer      Main duties included management and motivation of 13 soldiers, development of discipline and giving direction. Project management responsibilities included signing and maintaining over 1 million dollars worth of tools and equipment, project/task follow through, and responsibility for project completion. Deployment responsibilities included safety of soldiers, project completion within specified deadlines and intense attention to detail. While deployed to Guantanamo Bay, Cuba I maintained and oversaw construction expansion projects for a multi million-dollar security facility. General duties also required self-motivation, working as a team to accomplish missions/goals, dedication to serve my country and community. Construction oriented duties required knowledge of construction tasks, preparation of projects and layouts and the ability to meet deadlines.       July 2006   to   July 2006     Company Name    City  ,   State    Duties included construction activities including framing, hanging sheetrock, building cabinets and roofing. Customized project work included trim work, decks, stairs and handrail, finishing basements and customizing kitchens.        Education          Naval Construction Training Center   City  ,   State  ,   US    Basic  Combat Training    Military Advanced Individual Training ‚Äì Engineering	August 2007 Naval Construction Training Center, Gulfport, MS -- Honor Graduate Basic Combat Training	June 2007 Fort Leonard Wood, MO            Southeast Community College   City  ,   State  ,   US      A.A.S      Building Construction, A.A.S	April 2007 Southeast Community College, Milford, NE Recognition and Awards  Army Commendation Medal-received 4 times  Army Achievement Medal-received 4 times  Good Conduct Medal-received 2 times              Noncommissioned Officer Academy Ribbon             Certificate of Achievement      Certificate of Achievement-received 4 times  Van Autreve Award Runner-up  Silver De Flury  Army Service Ribbon  National Defense Service Ribbon  North Atlantic Treaty Organization Ribbon  Afghanistan Campaign Medal  Overseas Ribbon  Overseas Expeditionary Ribbon  Noncommissioned Officer Academy Ribbon  Combat Action Badge          Military Experience     March 2007   to   April 2015     Company Name        United Sates Army: Engineer	March 2007-April 2015 Main duties included management and motivation of 13 soldiers, development of discipline and giving direction. Project management responsibilities included signing and maintaining over 1 million dollars worth of tools and equipment, project/task follow through, and responsibility for project completion. Deployment responsibilities included safety of soldiers, project completion within specified deadlines and intense attention to detail. While deployed to Guantanamo Bay, Cuba I maintained and oversaw construction expansion projects for a multi million-dollar security facility. General duties also required self-motivation, working as a team to accomplish missions/goals, dedication to serve my country and community. Construction oriented duties required knowledge of construction tasks, preparation of projects and layouts and the ability to meet deadlines. Nissen Construction: Carpenter, Ankeny, IA	July 2006 Duties included construction activities including framing, hanging sheetrock, building cabinets and roofing. Customized project work included trim work, decks, stairs and handrail, finishing basements and customizing kitchens.        Professional Affiliations    Afghanistan Campaign Medal      Skills    Deployment, Engineer, Million, Project Management, Security, Detail Oriented, Managerial, Problem Solving, Self-starter, Team Lead, Concrete, Loader, Training, Cabinets, Finishing, Award   "
CONSTRUCTION,"         PHYSICAL THERAPIST TECHNICIAN       Education          Glencoe High School 2002-2006  Gadsden State Community College              Skills     Customer satisfaction, Software:Word Outlook, Word, AS400, Knowledge of medical equipment, Physical therapy, Advanced problem-solving, Enthusiastic people person, Great organizational skills, Multi-task management.       Experience     01/2010   -   Current     Company Name   Ôºç   City  ,   State    Physical Therapist Technician        Assist physical therapists in daily patient treatments and care. Set up orthopedic equipment. Assist in ultrasound and E-stem treatment along with wound care and patient activities.        01/2009   -   01/2010     Company Name   Ôºç   City  ,   State    Construction Worker       Operated heavy machinery. Assisted in home and business modification,cleaning, and preparation for the site.        12/2007   -   01/2009     Company Name   Ôºç   City  ,   State    Floor Worker/Cashier       Assisted customers with any questions or concerns they had.Checked the customers in for their workouts. Cleaned workout equipment. Answered phones and handled money transactions.         Summary     My objective is to obtain a successful career with your company by bringing enthusiasm, dedication, responsibility, good work ethic and customer service, combined with a desire to utilize my skills obtained through my experience.     "
CONSTRUCTION,"         ADMINISTRATIVE ASSISTANT       Professional Summary     Highly motivated and enthusiastic individual with multiple years experience in both fast-paced office settings and on-site construction settings. Resourceful, professional, hardworking team player offering expertise in various fields such as customer service, sales, clerical support, office management, data entry, project management, inventory allocation, general construction labor, painting, residential cleaning, general landscaping, customer relations, communications, and technical support. Self-motivated work ethic with the ability to perform effectively in independent or team environments. Responsible, punctual, and productive professional with high attention to detail and strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy as well as anticipate professional needs and proactively identify and resolve problems while boosting operational efficiency. Attentive and personable worker eager to learn and take on new challenges while maintaining efficient and accurate operations.       Skills          Spreadsheet Management  Program Files Maintenance  Advanced MS Office Suite Knowledge  Customer & Client Relations  Multi-line Telephone Systems  Office & Team Management  AVImark Veterinary Software Knowledge  AutoCAD Software Knowledge  FoxitPDF Software Knowledge  Sales & Marketing  File Conversion & Sharing  Expense Reporting  Invoice Processing  Transcription & Dictation  90 WPM Typing Speed  Residential Painting & Preparation      Heavy Equipment Operations  Flooring Removal & Installation  Data Entry  Telemarketing  Billing & Collections  Cloud Database Management  Cash Register Operations  Inventory Management & Support  Contract Negotiations  Project Management  Business Correspondence  Contract Preparation  Recordkeeping  Purchase Order Preparation  Conference Planning            Work History      Administrative Assistant     04/2019   to   11/2020      Company Name    ‚Äì    City  ,   State        Supported efficient Zoom & conference call meetings by organizing materials, documenting discussions and distributing meeting notes.  Developed and updated spreadsheets and databases to track, analyze, and report on performance, sales, and project data using MS Excel.  Managed company Cloud and Zoho databases for both international and domestic office locations, converting complex data into easy-to-interpret data.  Sorted and distributed office mail and recorded incoming shipments for corporate records.  Processed invoices and expenses using MS Excel and FoxitPDF software to facilitate on-time payment.  Developed and updated record filing system on office servers to improve document organization and management.  Performed general office duties, including but not limited to handling inter-office and customer emails, sending and receiving faxes, answering multi-line phone system & routing calls, delivering messages to staff, maintaining office petty cash and recording transactions, managing payments and orders of all office bills and supplies, creating and updating physical records and digital files on office servers.  Maintained staff and customer directories and company policy handbook for human resources department using MS Publisher, MS Word.  Prepared and edited bid requests, proposals, purchase orders, project specs, transmittals, RFI's, extra work orders, and new work orders for organizational and clerical support using MS Office programs.  Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.  Successfully orchestrated and coordinated annual NISD conference meetings, including such responsibilities as booking conference location and facilities, arranging travel and hotel accommodations for all speakers and attendees, assisting with development and production of conference agenda, schedule, presentations, itinerary, ID badges, and conference welcome packages for all attendants.  Responded to emails and other correspondence, acting as liaison between overseas offices and subcontractors to facilitate communication and enhance business processes.  Downloaded and distributed project and bid project files via FTP Sites and BOX file sharing.  Assisted with prospecting and securing new customers and projects.  Assisted with managing accounts payable and receivable as well as creating detailed expense reports for accounting department.         Cashier     12/2017   to   08/2018      Company Name    ‚Äì    City  ,   State        Processed POS transactions, including checks, cash, EBT cards, and credit purchases or refunds.  Received, processed, and accurately prepared all food orders placed by customers.  Operated cash register for cash, check and credit card transactions with over 99% accuracy.  Counted, balanced, and accurately reported all cash and electronic transactions, accounting for errors and resolving discrepancies at beginning and end of each shift.  Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.  Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.  Served needs of sometimes more than  one dozen  customers in busy  fast-paced environment .  Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.  Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.  Assisted customers in store and on phone by answering questions and fulfilling requests.  Processed packing slips and evaluated product inventory to check for quality and quantity issues, returning unacceptable materials to vendors.  Maintained well-organized restocking areas, removing all empty pallets, boxes, and debris to avoid blocking aisles or creating safety hazards.  Unloaded arriving stock and prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.  Helped customers locate desired items and transfer oversized items to vehicles.  Performed inventory control, such as counting and stocking merchandise behind counter, in coolers, and on sales floor.  Worked additional shifts and night shifts at multiple store locations to support team members and inventory fulfillment goals.  Maintained clean work environment and kitchen area by sweeping, mopping, wiping down counters, washing used cookware, emptying trash receptacles, and sweeping parking lot at end of each shift.  Maintained knowledge base of company pricing, special promotional discounts, products, and services.  Used downtimes to prepare ingredients, workstations, and restock supplies for expected busy periods.         Manager/General Construction Laborer     01/2015   to   01/2018      Company Name    ‚Äì    City  ,   State        Worked with contractors and property owners to understand needs and provide excellent service.  Assisted with site inspections and homeowner orientations for new projects as well as evaluation and calculations of project bids.  Assisted with procurement of project materials following contractor's specifications and provided punch lists.  Efficiently prepared job sites by removing debris and setting up materials and tools.  Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.  Interpreted job site supervisor's orders and technical documentation to complete accurate work.  Used required tools to complete jobs, including but not limited to hammers, saws, drills, grinders, squares, levels, screwdrivers, and sanders.  Gained knowledge and experience in function and operation of both light and heavy machinery such as but not limited to Bobcats, air compressors, generators, floor sanders, table saws, and jackhammers to safely move debris or materials and efficiently complete projects.  Responsible for prepping, sanding, priming, and painting cabinets, molding, trim, railings, doors, interior walls, and ceilings for each project following requirements and guidelines provided by contractor.  Assisted with installation of new appliances, flooring, cabinetry, hardware, faucets, and fixtures as instructed by contractor.  Worked with speed and accuracy to consistently meet production standards.  Worked independently in fast-paced environment while meeting productivity and quality expectations.  Worked closely with project supervisor to maintain optimum levels of communication to effectively and efficiently complete projects.  Assisted crew members with complex tasks requiring close teamwork and coordination to meet quality specifications.  Closely followed instructions from contractors throughout duration of each project, maintaining safety and high standards of home remodeling work.  Assisted with company exposure and advertising by creating and maintaining social media accounts along with design and distribution of company's business cards.         Owner/Operator     01/2014   to   01/2016      Company Name    ‚Äì    City  ,   State        Founded and managed cleaning business by applying marketing strategies to build company exposure, creating company portfolio and building clientele, meeting customer needs and expectations by providing exemplary services and offering competitive pricing.  Managed day-to-day business operations, including finances and budgeting, advertising and public relations, prospecting for new clients, project assessments and bids, maintaining supply levels, addressing customer questions and needs, and project labor and completion.  Boosted company exposure and sales through use of social media platforms and job search engines.  Scheduled appointments and consultations for new and existing clients.  Met with potential customers, provided walk-thru evaluations, and project quotes.  Created and applied contract templates for new project proposals and agreements to cater to each customer's individual and unique needs.  Provided additional ""deep cleaning"" services such as steam cleaning, laundry services, and pressure washing as needed upon customer's requests.  Maintained up to date records of customer contact information and contracts to improve operations and maintain efficiency.  Implemented strong and time-efficient work ethic, providing dependable and reputable services to customers.         Education        Liberal Arts And Sciences          Jefferson State Community College    -
                          City  ,
                          State    Completed one year of studies maintaining 3.7 GPA, but did not obtain a degree.        Standard Diploma  :   General Studies     05/2004     Springville High School    -
                          City  ,
                          State           "
CONSTRUCTION,"         CONCRETE LABORER/FINISHER/OPERATOR       Professional Summary     Versatile Concrete Laborer accustomed to working in various environments and taking on multiple tasks. Exceptional work ethic, stamina and reliability. Offering many years history of construction experience, excellent attendance record and reputation for reliability. Hardworking Concrete Laborer adept at completing tasks quickly and correctly to maximize team productivity and job efficiency. Knowledgeable about mixing, pouring and smoothing concrete on-site as well as how to work with pre-cast pieces. Focused Concrete Laborer with strong attention to detail, commitment to safety and in any environment. Bringing understanding of appropriate protective measures, correct equipment operation and how to effectively contribute to team success through dedicated and responsible work.       Work History      Concrete Laborer/Finisher/Operator  ,   03/2020   -   04/2021     Company Name   ,    City  ,   State           Measured precise amounts of concrete and verified levelness to improve quality of finished product.  Installed rebar and molded expansion joints and edges for concrete projects.  Operated equipment such as forklifts safely to efficiently complete site work.  Demolished and repaired old concrete surfaces.  Shoveled materials such as dirt, gravel and asphalt.  Leveled, smoothed and finished surfaces of poured concrete for construction projects.  Adhered to safety and reporting procedures.  Wore correct clothing and protective equipment for jobs.  Monitored inventory of key tools and materials used at each project site to provide consistent availability.  Reviewed all project documentation and blueprints to prioritize and schedule job tasks.  Engaged with customers and subcontractors and provided timelines for project completion.  Utilized the crane and jackhammer while observing manufacturer's safety procedures and corporate standards.  Applied concrete fabrication techniques to achieve tasks.  Routinely lifted and moved items weighing up to 250 pounds.  Completed physically demanding tasks such as lifting up to  250  pounds to move job materials.  Maintained clean, safe worksite.  Mixed, spread and patched concrete to specifications for all assigned projects.         Concrete Construction Laborer  ,   01/2015   -   03/2020     Company Name   ,    City  ,   State           Installed rebar and molded expansion joints and edges for concrete projects.  Measured precise amounts of concrete and verified levelness to improve quality of finished product.  Operated equipment such as forklifts safely to efficiently complete site work.  Shoveled materials such as dirt, gravel and asphalt.  Wore correct clothing and protective equipment for jobs.  Leveled, smoothed and finished surfaces of poured concrete for construction projects.  Demolished and repaired old concrete surfaces.  Operated crane and jack hammer to break up cement.  Assisted foreman and driver with positioning of truck and moved discharge chute to guide concrete into forms.  Adhered to safety and reporting procedures.  Engaged with customers and subcontractors and provided timelines for project completion.  Reviewed all project documentation and blueprints to prioritize and schedule job tasks.  Monitored inventory of key tools and materials used at each project site to provide consistent availability.  Set forming materials to prepare for pouring of concrete.  Mixed, spread and patched concrete to specifications for projects.         Lead Dishwasher  ,   09/2003   -   01/2015     Company Name   ,    City  ,   State           Washed and sanitized dirty dishes by hand and by using dishwasher.  Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or  [Type]  items used often by kitchen staff.  Stepped into additional roles during busy times to boost coverage of important stations.  Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.  Kept kitchen areas neat and clean by removing trash and organizing supplies.  Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.  Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.  Kept work area clean, dry and free of debris to prevent incidents and accidents.  Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.  Maintained proper temperatures, behaviors and controls to meet or exceed health department standards.  Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items.  Increased machine efficiency by scraping and pre-washing dishes.  Assisted with kitchen prep work to help operations run smoothly and meet customer needs.  Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.  Cultivated strong customer relationships to generate repeat and referred patronage by offering spotless dishes.  Paid close attention to all instructions from supervisor and completed tasks on time.  Established great relationships with staff by promoting team-oriented atmosphere through use of communication.         Education      High School Diploma   ,       05/2003           Escambia High School    -   City  ,   State                  Skills       Forklift Operation  Power Tools  Cleaning  Commercial Construction  Heavy Lifting      Predictive and Preventive Maintenance  Materials Packing  Concrete Mixing  New Construction        "
CONSTRUCTION,"         HYDROBLASTING TECHNICIAN 1         Career Objective    An enthusiastic, team oriented and polished professional seeking employment with a company that values a proactive attitude
and solid ambition. I am seeking a rewarding career allowing me to contribute to the growth of the
company by increasing productivity and ensuring employer's key objectives are met.      Summary of Skills          Carpentry  Building Maintenance  Environmental Coordination  Adherence with all Safety Regulations      Excellent Leadership skills  Customer Service Oriented  Efficient Time Management  Effective Problem Solving            Experience      Company Name     June 2014   to   Current     Hydroblasting Technician 1   City  ,   State
Properly operates hoses on vacuum trucks; hydroblasting guns; and manipulate controls on robotic equipment. Prepare jobsite for
          hydro blasting. Monitor hydroblasting          operations.  Perform job duties in a safe manner, in compliance with policies, procedures and practices. Wear personnel protective equipment (PPE) as defined by state regulations.  Correct deficiencies that may cause accidents, injuries, lost productivity or harm to equipment or that are inconsistent with client's requirements. Assist with hydroblasting          and tank cleaning¬†in various refineries.          Company Name     November 2012   to   June 2015     Construction Assistant   City  ,   State      Performed prep work
          including masking,
          sanding and filling
          holes. Interior and exterior          painting.  Built and placed
          plywood/wall systems;
          installed doors and
          windows.  Constructed concrete
          forms, poured concrete
          by pump and bucket
          barrowed or shoveled. Utilized jack hammers,          compressors and power          tools for daily task.          Company Name     June 2012   to   Current     Building Maintenance   City  ,   State      Perform general building maintenance to include but not limited to the¬†building grounds, landscaping as well as pressure washing.  Uses various hand and power tools to repair faucets, plumbing and lighting fixtures.   Respond quickly to emergency situations and customer concerns.          Education      Knowledge-First Empowerment Academy     August 2016       High School Diploma  :   General Education            Certifications      Basic Plus Safety - July 2016  TWIC - April 2012  NCCER - June 2010     "
CONSTRUCTION,"         UTILITY ENGINEER       Profile    Detail oriented and motivated Chemical Engineer with strong research, analytical and problem solving skills seeks a position in the industry. Team player with proven strengths in customer relationship management, leadership, and communications skills. Demonstrated ability to multitask, and work under pressure to meet critical deadlines. Fluent Hindi-Urdu, English      Areas of Expertise        Site Manager, Gamry VistaShield, and Microsoft Office
Design Software: Matlab, Aspen Plus
Imaging skills: SEM, Microscopic Imaging
Key Qualities: Excellent management and interpersonal skills, Reliable, Responsible, Resourceful, Quick learner, Organized, Hard-worker who takes pride in a job well done. Self-motivated, Very friendly, enjoy helping others.            Professional Experience     January 2015   to   December 2016     Company Name   City  ,   State     Utility Engineer        Monitored and evaluated the design, operation, and maintenance of electric utility systems to ensure that New York State's electric customers are provided with safe and reliable electric service.  Evaluated Utility's budget and program in rate Cases; Reviewed Utility's Emergency Response Plan, Research and Development, and System Reliability filings.  Cooperated with the staffs of city and state agencies on issues of mutual concern.  Conducted field inspections of electric and communication facilities to determine compliance with Public Service Commission wire crossing and line extension permits, underground and overhead facility rules, and electric construction and maintenance regulations.  Researched technical reports, long-range planning studies and other data to obtain information and made recommendations.  Developed data for engineering and operational studies involving Public Service Commission cases.         June 2014   to   December 2014     Company Name   City  ,   State     Transportation Construction Inspector        Supervised construction operations under the regulation of a Department of Transportation's Engineer-in-Charge Reviewed and interpreted maps, plans, diagrams and contract specifications.  Utilized ""Site Manager"" software to enter inspection details and related information.  Assisted in conducting air content tests, slump tests, and in obtaining cylinders for subsequent load tests on concrete Verified thickness of the layer of materials placed and maintained As built as the work was completed.  Updated and retrieved information as required.  Prepared various reports, notices, and letters as required.  Archived correspondence and kept record of daily work tickets and field pictures.         April 2013   to   May 2014     Company Name          Research Assistant        Laboratory for Nanoparticle Modification and Assembly Mentor Prof.  Ilona Kretzschmar Provided research support to faculty member and assisted PhD students with research related to the Dye Sensitized Solar Cells.  Designed and ran experiments in the laboratory.  Acquired data using Gamry VistaShield instrument and Electrochemical Impedance Spectroscopy software.  Assembled and characterized titanium dioxide inverse opal structures.  Fabricated dye-sensitized solar cells using ionic liquid electrolytes and investigated the performance of the cells using ionic electrolytes.  Performed Physical Vapor Deposition of Platinum and Titanium on FTO slides.  Organized and maintained laboratory to ensure safety.  Senior Design-I- Simulation Production of Ammonia from Shale Gas Designed a process flow system (PFD) to synthesize ammonia from shale gas using ASPEN-Plus simulation software.  Determined equipment sizes and rating based on the operating specifications.  Comprehensive economic analysis of overall process was done to determine feasibility of the process Senior design-II- Simulation Production of Ethylene via Dehydration of Ethanol Designed a simulation process to produced ethylene via ethanol dehydration with commercial gamma-alumina catalyst.  Modeled dehydration of ethanol using the Peng-Robinson equation of state.  Products of dehydrations were separated by a flash drum, absorption column, and cryogenic and distillation columns.  Performed economic analysis to determine feasibility of the process.  Performed process hazard analysis to provide environment friendly process.  Kinetics and Mass Transfer Effects of a Chemical Reaction in Batch Reactor Analyzed the kinetics and mass transfer effects for the reaction between citric acid and sodium bicarbonate.  The overall objective was to design an experiment to determine the amount of sodium bicarbonate tablets needed to reach pH 5 of critic acid and sodium bicarbonate solution in 4 minutes.          Education     May, 2014     City College of New York            B.E  :   Chemical Engineering Chemistry, Mathematics    Chemical Engineering Chemistry, Mathematics 3.3        Affiliations    Member of American Institute of Chemical Engineers, (AIChE) Member of Omega Chi Epsilon Honors Society Member of Society of Women Engineers President- Chemistry Club, Fall 2011 Secretary- Physics Club, Spring 2011       Work History            Company Name                  Certifications    Inorganic Chemistry Organic Chemistry Materials Science Nanomaterials Unit Operations Fluid Mechanics Thermodynamics Transport Phenomenon Process Control Reaction Engineering Separation Operations Calculus I, II, III Linear Algebra Differential Equations Engineering Economics       Skills    acid, budget, Calculus I, Chemistry, interpersonal skills, content, Design Software, economic analysis, Economics, Engineer, experiment, experiments, flash, Imaging, inspection, letters, materials, Materials Science, Matlab, Mentor, Microsoft Office, PhD, Platinum, Process Control, Quick learner, Research, safety, Self-motivated, Simulation, Transportation   "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS LIAISON/SALES REPRESENTATIVE       Professional Summary     Driven and compassionate healthcare professional with 15 years hands-on experience in fast-paced corporate, medical facilities and hospital environments. Versed in Employee Management and Leadership, Public Relations, Event Coordination and Management, Sales and Marketing, Account Management, Business Relations, Office Management, Database Management, Public Speaking, Human Resources Professional and Customer Service.       Skill Highlights          Staffing management ability  Proven patience and self-discipline  Motivation techniques specialist  Confident public speaker  Conflict resolution  Government relations knowledge  Personal and professional integrity      Sound decision making  Staff training and development  Effectively influences others  Cultural awareness and sensitivity  Critical thinking proficiency  Fundraising and major donor development  Relationship and team building            Professional Experience      Public Relations Liaison/Sales Representative   08/2014   to   04/2015     Company Name   City  ,   State       Responsible for communications between medical professionals and health care organizations and their stakeholders.  Provide information to the public and build relationships with medical groups and government agencies such as Miami-Dade Fire Department, Work Force, Miami-Dade Court House, South Dade Government Center, Miami-Dade Police Department, Miami-Dade Public Library, Miami-Dade Public Schools including elementary, middle and high schools, Palmetto Bay City Hall and Mayor's Office, Cutler Bay City Hall, Homestead City Hall, Florida City Mayor's Office, Perdue Medical Center, Jackson South Hospital, Healthsouth Rehabilitation Center, Miami-Dade Blackpoint Water & Sewer, Turkey Point Power Plant, etc.  Aimed to build a greater understanding of health care issues to encourage the public to adopt healthier lifestyles.  Contacted potential customers at hospitals, clinics, doctors' offices, rehab facilities, and nursing homes to present medical products and equipment.  Arrange appointments with doctors, pharmacists and hospital medical teams.  Deliver presentations to doctors, practice staff and nurses in GP surgeries, hospital doctors and pharmacists in the retail sector.  Build relationships with medical staff.  Perform product demonstrations, installations, and application support.  Improve product knowledge and techniques.  Travel throughout assigned territory to support physicians and staff with patient evaluation through the utilization of Millennium's medical products.  Research competitors.  Gather, analyze and deliver information from the field to allow the company to develop strategies and products appropriated to the Quality and Safety Testing market.  Coordinate all issues with key clients between sales, service, support, customer services, marketing and finance.  Take orders and disburse receipts.  Estimate time and date of delivery.  Help in the installation and set-up of equipment.  Stay informed about the activities of health services in a particular area.          Area Manager/Community Relations Coordinator   09/2009   to   09/2014     Company Name   City  ,   State       In charge of the operational activities, partnership development, community liaison and goal attainment within the assigned territory consisting of Palmetto Bay, Cutler Bay, Goulds, and Perrine (Zone 1B).  Managing monthly goals through the community support of blood drives based.  All blood drives coordinated three months in advance to meet projected unit usage.  Analyze area demographics to ensure the projection accuracy per day is adequate for each blood drive based on the area's blood need.  Deferral percentage rate and donor population factored in to increase likelihood of success.  Foster good relationships with area groups as the community liaison.  Educate local contacts regarding Oneblood's mission and purpose of providing my assigned territory with a safe and robust blood supply.  Conduct presentations to large business groups and gatherings with the goal of instilling the giving mentality for them to donate blood.  Instructing the community on the importance of their blood donation for the purpose of saving lives, the pros and cons of giving blood, specific area cases that their donation supported and other relevant information that motivates giving.  Attend and network at local community events to create new liaisons with organizations that do and may support our company.  Provide information to the public and build relationships with medical groups and government agencies such as Miami-Dade Fire Department, Work Force, Miami-Dade Court House, South Dade Government Center, Miami-Dade Police Department, Miami-Dade Public Library, Miami-Dade Public Schools including elementary, middle and high schools, Palmetto Bay City Hall and Mayor's Office, Cutler Bay City Hall, Homestead City Hall, Florida City Mayor's Office, Perdue Medical Center, Jackson South Hospital, Healthsouth Rehabilitation Center, Miami-Dade Blackpoint Water & Sewer, Turkey Point Power Plant, etc.  Create goodwill by helping the communities in my assigned territory through the coordination of food and toy drives for the underprivileged, disadvantaged and disabled.          Manager of Human Resources | Office Manager   01/2003   to   01/2009     Company Name   City  ,   State       Effectively managed Avisena's Human Resource operation such as performance reviews, employee retention programs, employee compensation, disciplinary action, and terminations.  Actively maintained a pipeline of qualified candidates through an aggressive recruitment strategy, encompassing job postings, candidate interviews, background checks, eligibility verification, and new hire orientations.  Drove the development of employee training, retention and recognition programs.  Responsible for analyzing payroll processing data for 300 employees in compliance with applicable wage and hour laws.          Education and Training      Associate of Arts  :   Human Resources   2007       University of Miami   City  ,   State  ,   United States             Skills      Sales Software: Salesforce.com, TapScan  Public Relations Software: Bacon's Mediasource, Factiva  Microsoft Office Suite: Outlook, MS Word, Excel, Powerpoint  Human Resources: EZ Labor Time and Attendance Software, ADP Payroll System, Great Plains Software      "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS DIRECTOR               Experience      Public Relations Director     Company Name   Ôºç   City  ,   State      Developed a media plan for 4 company divisions Developed and fostered relationships between the media and division heads Created and distributed press releases for 4 company divisions Significantly increased visibility for 3 of 4 divisions Promoted company in 3 leading publications that had not previously published articles about CadmusCom.          Polo Specialist     Company Name   Ôºç   City  ,   State      Received outstanding response letters from clients for excellent customer service.  Exceeding presale goals for upcoming sale events.  Receiving high marks for working with fellow employees and customer service during a recent job appraisal.  Named to the Bloomingdale's Super Sellers Club.  Appointed mentor to assist newly hired associates.  Appointed Loyallist Leader to mentor associates for a new marketing program Created an atmosphere where sales associates worked as a team that resulted in increased Ralph Lauren Polo sales in the Men's department.          Account Executive     Company Name   Ôºç   City  ,   State      Created press releases for nonprofit organizations including New Jersey Nets and Devils Foundation, The Cherry Blossom Festival and the Construction Industry Advancement Program CIAP).  Promoted the 26th Annual Cherry Blossom Festival which was covered by News 12 New Jersey, ABC News World News Now, WNET-TV documentary, ""A Walk through Newark"" and NJN News.  Two New York area television stations-WABC-TV and WNBC-TV-did weather remotes at Newark's Branch Brook Park covering the festival.  Placed CIAP to participate in a discussion concerning construction job opportunities on WWOR-TV's Black Experience, a Sunday public affairs show.  Developed and executed a publicity campaign for CIAP'S newly launched summer construction camp for elementary and middle school students which was covered by three Philadelphia broadcast stations-WPVI-TV, WCAU-TV, KYW-TV-for their 6 p.m.  newscasts.  Other outlets that did a story included Comcast's CN8 News, Philadelphia Inquirer and the Courier Post.          Account Executive     Company Name   Ôºç   City  ,   State      Created story ideas to pitch for such clients as Medallion Financial Corp.and Hearts on Fire, a diamond wholesaler, that resulted in placements for programs such as Power Lunch and Entrepreneurs Now as well as articles in The New York Times and Fortune Magazine.  Wrote by-line articles for The Business, Labor & Community Coalition and Onlight Inc.that were published in Real Estate Weekly.          Public Relations Specialist     Company Name   Ôºç   City  ,   State      Launched a public relations program that publicized Rutgers College of Nursing faculty research resulting in positive coverage in such media outlets as The New York Times, Associated Press, USA Today, News 12 New Jersey, WPIX-TV, and WBGO-FM.  Developed and implemented the college's first faculty e-newsletter.  Assisted the dean with her speeches for the following: Bioterrorism Conference, college commencement, and Rep.  Rush Holt press conference on his nurse faculty funding bill.  Promoted the college's annual Bioterrorism Conference which attracted coverage from NJN News, WCTC-AM, Bergen Record, Herald News, WMBC-TV.  Successfully publicized Dr.Rachel Jones's HIV cell phone video project which resulted in national and international news coverage as well as increase traffic to the project's web site.  Oversaw public relations budget for the College of Nursing and stayed in budget during entire tenure.          Sales Associate     Company Name   Ôºç   City  ,   State      Launched Rutgers College of Nursing's public relations program.  Developed and implemented the college's first faculty newsletter, Promoted Dr.  Rachel Jones' HIV/AIDS video research project nationally and internationally in print, social media, television and radio.  Oversaw the college's public relations budget and stayed in budget during entire tenure.  Assist clients with their purchases.  Develop and maintain a client database.  Promote excellent customer service.          Public Relations Specialist     Company Name   Ôºç   City  ,   State      Created news source advisories that promoted university administrators and faculty members as experts on current issues.  Coverage included Bloomberg Television, Home News Tribune, Star-Ledger, national and local television and radio coverage.  Promoted the National Marriage Project's annual studies that resulted in interviews with USA Today, Baltimore Sun, Associated Press, Washington Times, Salt Lake Tribune, WINS-AM and WOR-AM.  Promoted the university's mission to the public and developed relationships between the university and the media.          Education      BA   :   Journalism-History      Rutgers University   Ôºç   City  ,   State      Journalism-History        Skills    ABC, Bloomberg, broadcast, budget, client, clients, excellent customer service, customer service, database, Financial, Ledger, letters, marketing, media plan, mentor, newsletter, Nursing, Press, press releases, public relations, publications, publicity, radio, Real Estate, Receiving, research, sales, FM, speeches, Sun, phone, TV, Television, video, web site, articles   "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS INTERN           Summary     Ambitious, service-driven  student , looking to apply my education and experience to a job in Sports Management. Areas of proficiency include  communication skills, people skills  and a        Skills          Strong work ethic  Self-motivated  Data analysis       Empathetic listener  Communication skills  Foreign Language             Experience      Public Relations Intern    May 2017   to   August 2017     Company Name   Ôºç   City  ,   State         Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups.     Targeted specific clientele to identify trends and developments that might influence PR decisions and strategies.     Successfully aided in the establishment of  a new and upcoming Franchise.           Sales Associate    May 2013   to   May 2014     Company Name   Ôºç   City  ,   State      Completed all cleaning, stocking and organizing tasks in assigned sales area.  Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.  Provided an elevated customer experience to generate a loyal clientele.          Counselor    June 2011   to   June 2014     Company Name   Ôºç   City  ,   State      Identified signs of emotional developmental problems in young students.  Referred residents and families to community resources to improve well-being and quality of life.  Educated families and community members about domestic violence.  Molded kids to leaders.          Education and Training      Bachelor of Arts   :   Communication, Current Sports Management      Texas A&M University   Ôºç   City  ,   State      Communication, Current 3.481 Sports Management        Interests    Volunteer, Special Olympics, October 2015- officiated teams, collaborated with different families, managed scoreboard
*Community Relations Volunteer, Texas Rangers Triple Play Gala Event, Summer 2016- handled auction items, organized seating arrangements, assigned various jobs to people, advertised event, consulted with players and tended to their needs
Leadership Positions
*Public Relations- Decorations committee, Delta Delta Delta, Fall 2015-current-Assisted organizing St. Jude philanthropy events, contacted different companies for supplies, promoted upcoming events
*Chapter Development- Intramural chair, Delta Delta Delta , Fall 2016-current-Uphold the obligations of Membership, participate in officer training and transition activities      Skills    Strong communication skills, clientele, organizing, People skills, policies, Public speaker, quality, sales, Self-motivated      Activities and Honors    National Honors Society of Leadership and Success
*Member of Delta Delta Delta
Professional Summary
Personable student who works diligently at building effective relationships with clients and staff members. Highly deadline-driven. Motivated and detail-oriented who is flexible, versatile and proficient at maintaining a sense of humor under pressure.      Additional Information      Volunteer/Service Experience
*Volunteer, Special Olympics, October 2015- officiated teams, collaborated with different families, managed scoreboard
*Community Relations Volunteer, Texas Rangers Triple Play Gala Event, Summer 2016- handled auction items, organized seating arrangements, assigned various jobs to people, advertised event, consulted with players and tended to their needs
Leadership Positions
*Public Relations- Decorations committee, Delta Delta Delta, Fall 2015-current-Assisted organizing St. Jude philanthropy events, contacted different companies for supplies, promoted upcoming events
*Chapter Development- Intramural chair, Delta Delta Delta , Fall 2016-current-Uphold the obligations of Membership, participate in officer training and transition activities     "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS EXECUTIVE       Professional Summary    A highly skilled public relations, communications and special events executive with 15 +years of public relations, business development and operations experience. She has strong strategic thinking and planning skills; able to achieve goals with high efficiency and within tight parameters. Outstanding interpersonal management skills; establishes rapport and credibility quickly. Ms. Alexander has excellent team and project leadership qualities. Highly articulate with written and spoken word, quick thinking, and possesses sound judgment. Ms. Alexander maximizes her business effectiveness; and is experienced with managing and working with databases and software including Excel, Power Point, Outlook and Cision.      Skills          Media relations  Strategic management  Event planning  Print media expertise   Strategic Thinking    Excellent Planning Skills     Outstanding interpersonal & management skills                          Work History      Public Relations Executive     08/2002
                                to   Current      Company Name   ‚Äì   City  ,
                              State      Sign new business, write PR proposals, broker talent deals, maintained client relationships, supervised music & red carpet events, provided crisis PR & managed staff.  Responsibilities also include creating, implementing and executing creative press campaigns & special events for recording artists, professional athletes, television and film personalities as well as music, lifestyle and entertainment companies; along with VIP/Celebrity event management.  Delegate tasks and oversees staff which includes: associate publicists, managers, coordinators & executive assistants to enhance their publicity skills and involvement in local publicity efforts along with promoting appropriate performances.  Works directly with clients, creating and implementing targeted marketing plans and pitching clients for media coverage.  Pitch all major market media, building relationships to increase client's visibility in the marketplace and create new business opportunities.  Relationships with key players in the celebrity market - talent, publicists, agents, managers, stylists and editors.  Create accurate budget estimates for client's long term and short term campaigns.  Strong understanding of social media and social media trends.  Prepare bi-monthly status reports of media activities which included press clippings and press analyzes of media coverage.  Create campaigns for special events, award shows, showcases or other event-related press.  Pitched and secured media coverage in local, national, international media outlets for television and film productions.  Assess new business leads, and participate in pitch development and/or presentation.         Senior Director     08/2000
                                to   08/2002      Company Name   ‚Äì   City  ,
                              State    ¬∑¬†¬†¬†¬†¬†¬†¬†¬† Responsible for creating and implementing press campaigns for all high profile artists: Create and implement full national campaign for these artists: K-Ci & JoJo, Jodeci, Chante Moore, Jesse Powell, KeKe Wyatt, Jaguar Wright, Archie, Magic Johnson Music, Nicci Gilbert (Brownstone) and Steve Harvey as well as coordinating music press for films: Two Can Play That Game and Brown Sugar.  ¬∑¬†¬†¬†¬†¬†¬†¬†¬† Garnered unprecedented media resulting in numerous placements on talk shows, business programs, cable, national print, social media, women and men magazines as well as trade publications, sports, fashion magazines, among others.   ¬∑¬†¬†¬†¬†¬†¬†¬†¬† Developing long and short-term online, print and on-air media strategies in alignment with corporate & artists objectives.   ¬∑¬†¬†¬†¬†¬†¬†¬†¬†Structuring long term PR plans and program recommendations for artists.  ¬∑¬†¬†¬†¬†¬†¬†¬†¬† Supervised & secure national and local television coverage, along with coverage industry trade, music and consumer magazines.   ¬∑¬†¬†¬†¬†¬†¬†¬†¬†Set-up artist releases: video shoots, EPKs, press kits, etc.  ¬∑¬†¬†¬†¬†¬†¬†¬†¬† Responsible for writing all press materials such as press releases, biographies, media alerts, bullet points for artist interviews, etc.   ¬∑¬†¬†¬†¬†¬†¬†¬†¬† Responsible for every aspect of coordinating photo shoots with talent for all series including working with other departments to hire photographers, scouting locations, planning budgets, etc.   ¬∑¬†¬†¬†¬†¬†¬†¬†¬† Coverage on all red carpet and special events.        Senior Account Executive     09/1993
                                to   08/2000      Company Name   ‚Äì   City  ,
                              State    ¬∑¬†¬†¬†¬†¬†¬†¬†¬† Successfully designed, created and implemented PR projects, special events and publicity campaigns for recording artists, producers, record labels and entertainment companies.  ¬∑¬†¬†¬†¬†¬†¬†¬†¬† Implemented PR strategies that grew client business and increase Rogers & Cowan's Entertainment/Music/Special Events department billings by 30%.   ¬∑¬†¬†¬†¬†¬†¬†¬†¬† Lead strategy sessions on new and existing accounts and develop strategy for implementing successful client press campaigns.   ¬∑¬†¬†¬†¬†¬†¬†¬†¬† Supervise account work performed by account executives and associate account executives.   ¬∑¬†¬†¬†¬†¬†¬†¬†¬† Accountable for quality control for final review of all press releases, media alerts and other PR related correspondences.   ¬∑¬†¬†¬†¬†¬†¬†¬†¬† Managing event publicity, updating media contact lists and databases; brainstorming PR|Marketing strategies and overseeing tour press.   ¬∑¬†¬†¬†¬†¬†¬†¬†¬† Maintain anddevelop relationships with key media, including writers, television bookers and online outlets Work to secure national, regional, and tour press (TV, print, and online)  ¬∑¬†¬†¬†¬†¬†¬†¬†¬† Worked extensively with talent representatives, in-house publicists, agents and managers on celebrity-oriented initiatives.   ¬∑¬†¬†¬†¬†¬†¬†¬†¬† Coordinated media for major awards shows: National Academy of Recording Arts & Sciences (The GRAMMY, MusiCares ‚ÄúPerson of the Year‚Äù Tributes & Concerts, Don Cornelius Productions (Soul Train Music Awards, Lady of Soul Awards and Soul Train Christmas Starfest) Arista's 25th Anniversary Celebration and The Blockbuster Awards among others.   ¬∑¬†¬†¬†¬†¬†¬†¬†¬† Managed events & executed entertainment for Chris Tucker, Kenny ‚ÄúBabyface‚Äù Edmonds, (Academy & Golden Globes campaigns) Fox Music Group, Boyz II Men, Lionel Richie, Chante Moore, Deborah Cox, Tamia, Tracie Spencer, Dave Koz, The Temptations, The Bees Gees, Kurupt, Shep Crawford, (Songwriter|Producer) and Warner/Chappell Music Publishing as well as assisting with Quincy Jones, Tupac Shakur, R. Kelly, OutKast and Jamie Foxx accounts, among others.        Education      Bachelor of Science  :   Business | Management          University of Phoenix    -
                          City  ,
                          State       Business | Management       Associate  :   Arts - Law          Los Angeles City College    -
                                            Legal Studies/Paralegal (Entertainment)
3616 Cardiff Avenue | #109 | Los Angeles, CA | 90034-4085  :                     Associate of Arts  :   Law | Legal Studies/Paralegal (Entertainment)          Los Angeles City College    -
                          City  ,
                          State              Skills    photo, artist, Arts, Avenue, billings, budgets, budget, bi, cable, CA, client, clients, databases, event management, Special Events, fashion, film, Legal, Magic, Managing, Marketing strategies, marketing plans, market, materials, Media Relations, Works, Paralegal, press kits, press, press releases, PR, Producer, proposals, publications, Publicity, quality control, Recording, strategy, TV, television, video      Additional Information      Play a vital role in event and awards show facilitation (Soul Train Music Awards, MTV Awards, GRAMMY, NAACP Image Awards, America Music Awards, and BET, etc.), including artist coverage on red carpets and artist bookings at ancillary activities.
Direct the production and approvals of press releases, videos, photography, press kits and other PR tools necessary to communicate image, product, and spokespeople
Clients have included: NBA All-Star Weekend/Los Angeles (2011) & Dallas 2010), BET Awards, Russell Simmons/Phat Farm Fashions (Gifting Suite), ASCAP (Music Expo, Pop Music Awards and Film & Television Music Awards), Tony Rock (Actor/Comedian) and Roshanak Filmswork.     "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS ASSISTANT           Professional Summary    My past experiences in academic and employment settings have developed the traits necessary for me to become an important team member in your organization. I am seeking a position that affords skill development and career advancement. I consider myself to be an excellent communicator, while being a creative thinker and a strong problem solver.      Core Qualifications        Public Relations, Marketing, Event Planning and Social Media (Facebook, Twitter, Instagram, LinkedIn, Pinterest  & Google+)
*Microsoft Office: Excel, Word, Power Point and Publisher Systems: Raiser's Edge and POD            Experience      Public Relations Assistant    July 2013   to   Current     Company Name   Ôºç   City  ,   State      Interface with public relations agency daily to assist with media requests in a timely manner.  Coordinate interviews between reporters, Renfrew staff and Renfrew alumni.  Staff media shoots and serve as liaison between journalists and Renfrew staff.  Formulate press releases, byline articles and media advisories.  Maintain and post creative and timely copy/content to Facebook, Twitter, Instagram, LinkedIn and Google+: 4,900 likes on Facebook, 1,980 followers on Twitter, 1,320 followers on Instagram and 2,150 followers on LinkedIn.  Participate in bi-weekly meetings with public relations agency to effectively coordinate key initiatives.  Prepare and send out 'Industry News' to more than 300 company members.  Assistant Editor for our professional newsletter, Perspectives, and our alumni newsletter, Connections.  Plan and execute our annual social media campaign 'Barefaced & Beautiful, Without & Within' during National Eating Disorder Awareness Week: create copy/content for all social media platforms; track social media progress across all platforms; coordinate media interviews; work with all sites to organize various activities for patients and staff to participate in.  Contact person for all alumni events and alumni webinars.  Prepare post alumni event/webinar recap reports.  Help plan and staff our annual alumni reunion in June for more than 300 attendees: schedule meetings and take minutes; vendor coordination including Renfrew maintenance; help generate theme, title, giveaway item, menu and workshops.  Help plan and staff our annual professional conference in November for more than 500 attendees: coordinate staff registration; organize media training for Renfrew staff; point person for media in attendance.  Assist the Northeast Region of Professional Relations Representatives.          Public Relations Administrative Assistant    January 2013   to   July 2013     Company Name          Assisted the Public Relations Manager with all aspects of public relations including uploading placements to the website, attended local media shoots and media trainings, formulated press releases and prepared the 'industry news.' Helped maintain and post to Facebook, Twitter and Instagram: 3,000 Likes on Facebook, 900 followers on Twitter and 160 followers on Instagram.  Assisted with the planning and execution of our annual social media campaign 'Barefaced & Beautiful, Without & Within' during National Eating Disorder Awareness Week.  Assisted the Alumni Relations Manager with all aspects of alumni relations including the planning of workshops, community events and Non-Residential Reunions.  Assisted with the planning and execution of our annual alumni reunion including meeting minutes, vendor coordination including Renfrew maintenance, and the post-event recap report.  Utilized Raisers Edge, our Alumni Database Entry System to assist with inquires and the development of accounts.  Helped plan and staff our annual professional conference in November for more than 500 attendees.  Assisted all 12 Professional Relations Representatives across our 13 sites with various duties including fulfilling literature requests as well as other administrative and clerical tasks.          Marketing Administrative Assistant    September 2011   to   January 2013     Company Name   Ôºç   City  ,   State      Assisted the Director of Marketing with various office duties including editing, copying, inventory, meeting minutes, research, and mailings as well as all aspects of event planning including our annual conference, alumni reunion, road shows, and community events.  Assisted the Senior Marketing Coordinator with all aspects of advertising, sponsorships as well as free and paid listings.  Helped monitor Facebook and Twitter: 2,000 Likes on Facebook and 400 followers on Twitter.  Utilized POD, our Professional Database System and Raisers Edge, our Alumni Database System to assist with inquires and the development of accounts as well as tagging attendees from webinars and conferences.  Assisted all 10 Professional Relations Representatives across our 11 sites with various duties including fulfilling literature requests as well as other administrative and clerical tasks.          Education      MBA   :   Social Media Marketing  ,   2014    Rutgers University          Social Media Marketing        Bachelor of Arts Degree   :     2011    Public Relations          Penn State University                      2007    High School Graduate          St. Hubert Catholic High School for Girls                    Additional Information      Business and Personal References
Available upon request        Skills    administrative, advertising, agency, bi, clerical, conferences, content, copying, Database, Edge, editing, Editor, Event Planning, inventory, Director, Marketing, media training, meetings, Excel, Microsoft Office, office, Power Point, Publisher, Word, newsletter, press releases, progress, Public Relations, Raiser's Edge, research, social media platforms, website, workshops, articles   "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS OFFICER       Executive Summary    Highly talented professional with more than ten years in accounting and supply operations acquired in the United States Navy, United States Army, and corporate environments.
Practiced in sophisticated inventorymanagementprograms.
Trilingual - English, Wafi and Igbo - Global understanding of world politics.      Core Qualifications          Operations management  Staff development  Inventory control  Staff development  Change management  Compensation/benefits administration  Policy/program development      Compensation/benefits administration  Policy/program development  Cross-functional team management  Staff training  Staff training            Professional Experience     01/2013   to   01/2015     Company Name          Mentored, taught, trained and advised the Afghanistan National Police, National Interdiction Unit (NIU) Logistics personnel with all aspects of developing organized and effective logistics management systems in accordance with the MOI's Logistics Policy.  The NIU is the Ministry of Interior's strike force for illicit narcotics trafficking.  Advised and coordinated logistics support for the entire Sensitive Investigative Unit (SIU) and National Interdiction Unit (NIU) Regional Law Enforcement Centers throughout Afghanistan located in Kunduz, Jalalabad, Heart and Kabul.  The PAE Warehouse in Kabul, Afghanistan is responsible for the implementation of Logistics matters in accordance with the company's Statements of Work (SOW).  Additionally, it is also responsible for the development of property accountability, issue, receipt, and recovery of property issued to the Afghanistan Logistics Officers and Property Custodians.  Trained, and Advised the Program's Warehouse, Sustainment, Property Book, Logistics Plans, Operations and Contract personnel on logistics matters that affect the accomplishment of the missions.  Coordinated logistics sustainment and emergency resupply missions for 530 Afghanistan Counternarcotic elite police force in 2 Regional Law Enforcement centers located in Kunduz and Herat.  Coordinates with quality assurance personnel to ensure that the goods meet an acceptable standard and generates positive feedback from clients.  Hands on working experience in requirement gathering, reporting, documentation, process mapping, scheduling, planning, and data analysis.         01/2006   to   01/2011     Company Name          LogisticsSupervisorin support of Global War On Terrorism (GWOT)ensuring the acquisitions, shipping and receiving materials for vital missions in Afghanistan, Africa and Iraq with expertise in Bookkeeping, Accounting, Inventoryand Management for the United States Navy.  Contracting Officer for the FederalGovernment with purchase up to $500,000 Reviewed and processed all financial transactions on a timely basis, ensuring accuracy, completeness and compliance with all policies, procedures and regulatory requirements.  Supervised and organizedadministrative functions with respect to inspecting, locating, storing, safe keeping, issuing, preparing, shipping, rotating, materials return and disposal of supplies and equipment as related to ground supply operations.  Resource Advisor for the Department of Defense.Managed and tracked over $3million allocated to the Navy Seabees.  Procured construction materials and support equipment for the Combined Joint Task Force Horn of Africa to sustain and complete vital projects in different parts of African continent.  Developed logistical spreadsheet to track materials for Combined Joint Special Operations Task Force Afghanistan in support of Village Stabilization Operations.  Streamlined efficiency of supply system resulting in $2M reduction in material and equipment for resale utilization by Defense Reutilization and Marketing Office.  Facilitated movement of US personnel convoy, construction materials, office supplies and support equipment to other forward operating bases.         01/1996   to   01/2006     Public Relations Officer    Company Name          Utilized languageand knowledge of local culturein leading team of medical Professionals in training Nigerian villagers in health and prevention techniques as Humanitarian effort Employed conflict resolution techniques to assuage resistance and diffuse crisis situations Amongst contrasting ethnicities, customs, and cultures Saved U.S Government over $1M by initiating diplomatic relations with Afghani tribal leaders.  Brokered vendoring arrangement to procure updated tools and materials to complete construction projects awaiting supplies from United States.  Reduced project down-time from six months to one month, enabled continuous workflow and provided win-win diplomatic relationship between Afghan government and United States.          Education     2004     Bachelor of Science  :   Accounting    Enugu State University of Science and Technology          Accounting       1995     Bachelor of Science  :   Microbiology    University of Nigeria      Nigeria    Microbiology        Interests    Global War on Terrorism		Operation Iraq Freedom
		Reading				Analyzing complex issues
Playing Soccer	Army Achievement Medal      Affiliations    ACTIVE SECRET CLEARANCE and Moderate Risk Public Trust      Additional Information      AWARDS AND INTERESTS
		Global War on Terrorism		Operation Iraq Freedom
		Reading				Analyzing complex issues
Playing Soccer	Army Achievement Medal        Skills     Accounting, acquisitions, Bookkeeping, Book, conflict resolution, clients, data analysis, documentation, financial, Government, inspecting, Law Enforcement, Listening, Logistics, logistics management, Marketing, materials, Office, win, Navy, personnel, Police, policies, quality assurance, receiving, reporting, requirement, scheduling, shipping, spreadsheet, Strategist, workflow    "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS OFFICER/ VICE-PRESIDENT       Summary    Well-endowed in taking on leadership positions, both inside my area of specialties and outside Delight in and highly adaptive to changing environments of both work and pace. Stemming from 4+ years of educational leadership and customer service I am well versed in communicating and working with others to in collaborative situation to find a solution to a problem, but can also work confidently and efficiently independently. Always looking to set higher academic, professional, and personal goals, and work passionately towards achieving them. Excellent customer service skills. Able to answer questions and assist people in a friendly, professional manner. Anticipate customer's needs for a welcoming and customer-focused environment. Excellent organizational and time management skills, ability to prioritize and meet deadlines under pressure. Unique ability to connect and communicate with diverse population. Able to respond  to customer inquiries and concerns by researching and identifying positive solutions Excellent interpersonal and conflict resolution skills resulting in highly productive relationships Able to accurately track, transcribe, store, and maintain information in written or electronic form. Adept at Microsoft Word, Excel, and Power Point.           Experience     January 2010   to   January 2012     Company Name            Office Staff which provides excellent customer.  Duties include:  managing multi-lined customer service phones, stage set up, routine office assignments, assisting with school events, coordinate and host new student orientations, visit high schools throughout the community to recruit new students for CGCC and interact with students throughout the campus through interviews regarding their college experience participating in T.V.  Commercials to represent the college.         January 2011   to   January 2012     Company Name          Public Relations Officer/ Vice-President        for Pursuing All Cultures Knowledgably.  Some of my leadership roles as a P.R.  Officer and Vice president  were to get students more involved in campus events, community service/projects, guide fellow scholars toward achieving success, and set an example for not only my fellow peers in P.A.C.K.  but other students around campus.  I do this by maintaining a high GPA, and donating my time and energy to charity events, and other community/college services.         January 2012   to   May 2012     Company Name          Student Leader        of the Light Feet Project on the Pecos/Williams Field Campus.  At the beginning of the spring semester I was assigned the position of being the leader of the Light Feet project for the Pecos/Williams Field Campus for my African American Honors class.  My leading role consists of setting-up/directing fund raisers, and shoe drives.  Our goal for the semester is to collect 100 pairs of shoes, socks, and laces.  All of the proceeds will go to the Light Feet Project, who will later distribute the shoes to children in Malawi, Africa.  05/14/15 - 8/09/15          Volunteer Patient Care in Interventional Cardiology and Neonatal Intensive Care Unit at Bayfront Medical Center, Florida.  During my time at the Bayfront medical center I volunteered in both the NICU and interventional Cardiology departments where assisted in caring for both adults that underwent heart surgery and newborns that were suffering from a form of drug addiction or pre-mature birth.  My job title consisted of I answering phones, scheduling appointments, checking patients both in and out of the hospital, and assisting the nurses and doctors in caring for the patients.          Work History            Company Name                        Company Name                  Education     December 2015     Alumni of Arizona State University From Chandler Gilbert Community College            B.S  :  Biochemistry    GPA:   GPA: 3.22 M. Scholarship Recipient
*Vice-President of CGCC's Pursuing All Cultures Knowledgably, campus club
*Treasurer of CGCC's Phi Theta Kappa Alpha Sigma Nu, Honors Society
*First Generation College Student, graduated with associates in science    Biochemistry GPA: 3.22 Accomplishments Community and College Volunteer Projects CGCC Chancellor and S.T.E. M. Scholarship Recipient Vice-President of CGCC's Pursuing All Cultures Knowledgably, campus club Treasurer of CGCC's Phi Theta Kappa Alpha Sigma Nu, Honors Society First Generation College Student, graduated with associates in science             Arizona State University            B.S  :   Biochemistry    Biochemistry        Interests    2012-2013   Treasurer for Phi Theta Kappa Chandler-Gilbert Community College Pecos Campus Department of Student Life My job is to help the Phi Theta Kappa honors society achieve five-star status, and help bring a more in-depth experience of achieving academic success to not only members in Phi Theta Kappa, but also to other students around the campus to help encourage them to reach beyond the sky when it comes to academic success, as well as various other aspects in their lives. Service Activity 11/22/2010   Boys&Girls Club Thanksgiving Galo Chandler-Gilbert Community College Pecos Campus Department of Service Learning       Personal Information    This event was meant to benefit the families who are less fortunate, and can't afford to provide a proper Thanksgiving for their family. I myself gained a lot from helping host this event. I learned to appreciate the most basic essentials in my life and I'm grateful for all of the blessings I have received.
02/26/2011      Additional Information      2012-2013   Treasurer for Phi Theta Kappa Chandler-Gilbert Community College Pecos Campus Department of Student Life My job is to help the Phi Theta Kappa honors society achieve five-star status, and help bring a more in-depth experience of achieving academic success to not only members in Phi Theta Kappa, but also to other students around the campus to help encourage them to reach beyond the sky when it comes to academic success, as well as various other aspects in their lives. Service Activity 11/22/2010   Boys&Girls Club Thanksgiving Galo Chandler-Gilbert Community College Pecos Campus Department of Service Learning This event was meant to benefit the families who are less fortunate, and can't afford to provide a proper Thanksgiving for their family. I myself gained a lot from helping host this event. I learned to appreciate the most basic essentials in my life and I'm grateful for all of the blessings I have received. 02/26/2011   Into The Streets - Citrus picking for the National Food Bank. Chandler-Gilbert Community College Pecos Campus Department of Service Learning This was a charity event that was meant to get the students more involved with their school and give them a chance to give back to their community. The event benefitted the National Food Bank. All of the Citrus that was picked was donated to the Food Bank to help feed those who are less fortunate. 03/02/2011 & 11/09/10   Poverty 101/ Hunger Banquet Chandler-Gilbert Community College Pecos Campus Department of Service Learning The Poverty 101 event benefitted me, the CGCC staff, and the students who attended the event. By donating my time and energy to help host the event, I was able to become more intuitive of my surroundings, and help create a more beneficial experience for my college peers. 2015-present   Volunteer for Camp Kesem I was introduced to Camp Kesem through a very close friend of mine, which allowed me the opportunity to connect with others that have been affected by cancer. This summer I'll be work close with young children that are either battling cancer or have parents that have been affected by it, in hopes to bring some form of joy and relief to their lives.         Skills    scheduling appointments, C, Cardiology, customer service, directing, leadership, managing, Office, Patient Care, surgery, answering phones, phones   "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS MANAGER       Summary     A growing professional who blends academic training in recreation and sports management with hands on experience in operations, communications, media, and public relations. With a diverse background in the sports and event industry, I have gained an appreciation of what it means to work hard, manage time and roll with the punches. As a creative and logical hybrid, I tackle every opportunity with enthusiasm and determination and am always looking for a chance to learn.       Highlights         3.5+ years in sports & event industry  Prepared press releases, event highlights, blog posts, media advisories & distributed news through various media channels Generated creative content for official websites, social media platforms, and emails  Computer proficient in Apple, Windows, Adobe Photoshop, Cision and Vocus  Recipient of Best B2C Marketing Team at the 2014 Utah Marketing Awards             Accomplishments    Recipient of Best B2C Marketing Team at the 2014 Utah Marketing Awards      Experience     05/2014   to   Current     Public Relations Manager    Company Name   Ôºç   City  ,   State      Main media contact for The Color Run, The Color Run Night and Electric Run  Established mutually beneficial relationships between organization and media, sponsors, charities, and runners  Member of creative content team generating copywriting and content for all social media platforms and website  Created & distributed press releases, media advisories, and media packets for over 240+ events in North America  Set up interviews between staff and media along with training the staff with talking points and FAQ's  Updated press page on website, monitored Wikipedia page, and managed press email address  Analyzed media coverage and compile comprehensive information about the company for the media         10/2012   to   05/2014     Winter Olympic Games Press Attach√©    Company Name   Ôºç   City  ,   State    * Prepared press releases, event highlights, media advisories, blog posts and distributed news on various media channels * Prepared, posted and maintained content for the official website, social media platforms and membership e-newsletter * Coordinated & facilitated athlete interviews, photo-shoots, video-shoots and appearances with local and national media * Creatively pitched stories to local and national media about athletes and organization * Assisted in creating and implementing fundraising initiatives directed towards membership and community * Main point of contact for media at 2014 Olympic Team Trials and assisted in all phases of planning & execution of the event * Handled all media requests, press conferences, questions, managing victory and event coverage for short track team * Facilitated interview requests between coaches, athletes, staff and the media * Managed relationships between organization and media while working closely with venue management       06/2012   to   10/2012     Foundation Associate    Company Name   Ôºç   City  ,   State    * Assisted with charity section of official website and Foundation Facebook page * Scheduled and managed volunteers, 50/50 raffle program and silent auction for all home games * Planned and executed team fundraising events including Chicago Fire White Party, Bank of America Chicago Marathon, Fire Brews and Bites and Molly's Cupcake fundraiser       09/2011   to   06/2012     Front Office Intern    Company Name   Ôºç   City  ,   State    * Planned, promoted and executed the Duke's Kids Club, Reading Wranglers program & team appearances in the community * Planned and executed post-game autograph sessions, watch parties and season ticket holder events * Assisted in merchandising and budgeting by running the team shop both in game and online * Assisted heavily with media relations in producing team game notes and post game notes       08/2001   to   06/2012     Red Rock Raptors U9-U17 Girls Soccer Teams - Assistant Coach    Company Name   Ôºç   City  ,   State    * Prepared documents and filed pleadings in various Nevada courts * Interacted daily with clients to ensure their satisfaction with each case Leadership * Taught the game of soccer by providing technical and tactical skill training 2-3 times per week * Coordinated tournament, game participation and registered team players * Actively participated in all phases of the training, coaching, and preparation of the soccer team * Acted as Head Coach when necessary and as a mentor to young girls       05/2011   to   08/2011     Game & Team Operations Intern    Company Name   Ôºç   City  ,   State    * Assisted with various pre-game and half-time promotions throughout the entire season * Secured pre-game color guard, national anthem singers, walk of champion participants and volunteers * Referee liaison for the 2011 CONCACAF-Gold Cup while also handling referee & team transportation        Education          Bachelors of Science  :   Recreation Management    University of Nevada Las Vegas   Ôºç   City  ,   State  ,   US    University of Nevada Las Vegas Las Vegas, Nevada // December 2012 * Bachelors of Science in Recreation Management with a concentration of Sports Management        Certifications    P.A      Professional Affiliations    of creative content team generating copywriting and content for all social media platforms and website      Presentations    Handled all media requests, press conferences, questions, managing victory and event coverage for short track team      Skills    Clients, Legal Assistant, Satisfaction, Training, Coaching, Mentor, Public Relations, Fundraising, Copywriting, Budgeting, Media Relations, Merchandising, Games, Adobe Photoshop, B2c, Marketing, Photoshop, Associate, Liaison, Operations   "
PUBLIC-RELATIONS,"           PUBLIC RELATIONS SPECIALIST         Professional Summary     Public relations and communications specialist adept at media relations, special events coordination, issues management and community relations.       Skills          Deadline-oriented  Strong creative vision  Event planning  Strong communication skills  Media relations  Communications management      Natural leader  Creative writing  Diversity trainer  Strategy development  Public Relations  Information gathering            Work History      Public Relations Specialist  ,     09/2019   to   Current     Company Name   ‚Äì   City  ,   State      Generated and implemented media pitches for clients in Entertainment, Medical, Fitness, and Tech Industry  Communicated with media weekly to build relationships and optimize press coverage  Developed campaigns to increase public awareness of company and engage customers  Coordinated press releases and handled press inquiries for the company  Forged strong media relationships to further public relations goals  Wrote press releases for routine use and crisis management         Contributing Writer and On Camera Host  ,     08/2011   to   Current     Company Name   ‚Äì   City  ,   State      Conducted extensive research on Entertainment and wrote several long-form pieces  Networked with various industry leaders and experts to gather multiple perspectives on issues  Wrote and produced compelling investigative and human interest stories about celebrities and iconic news subjects  Captured and reported post-show recaps, highlighting successes and opportunities for improvement  Traveled to location to write and report firsthand experience  Introduced fresh and new angles on previously-reported material to update and inform readers  Lead camera host for www.presspassla.com  Excelled within on-call journalism positions, blending experience and passion to ensure timely and comprehensive reporting  Interviewed high profile guests in the entertainment and sports industry  Wrote factually correct, concise and engaging news stories within tight deadlines  Researched potential news or feature stories for timely and quality distribution to public  Managed competing deadlines with efficiency  Completed thorough research into assigned topics  Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content  Followed through on beat sources, contacts and leads to gather information for stories  Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories         Director of Operations  ,     08/2003   to   08/2018     Company Name   ‚Äì   City  ,   State      Supervised over 200 stamping and assembly employees to maximum productivity, at multiple locations  Reduced project downtime and oversaw safety and various certification processes  Developed and deepened relationships to form lasting and loyal partnerships  Hired, coached and trained staff and monitored performance and offered mentoring to junior team members  Limited financial discrepancies, reviewing and approving billing invoices and expense reports  Assisted with executive decision-making and strategy planning, initiating productive relationships with management teams and serving as the key contact for various personnel issues  Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements  Grew the business by creatively driving sales and maintaining cost controls  Drove sales by effectively managing several multi-units within the facility  Built customer and employee loyalty and effectively implemented operational strategies  Delegated assignments based on site plans, project needs and knowledge of individual team members  Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets  Boosted team productivity through contests and incentives for staff         Education      Bachelor of Arts  :   Communications      Fayetteville State University   -   City  ,   State      Graduated with a 3.8 GPA  Member of Alpha Kappa Alpha Sorority  Graduated summa cum laude  Member of Alpha Psi Omega Honor Fraternity  Majored in Speech/Communications And Theater  Minored in Biology         Skills      Deadline-oriented  Strong creative vision  Event planning  Strong communication skills  Media relations  Communications management    Natural leader  Creative writing  Diversity trainer  Strategy development  Public Relations  Information gathering        Work History      Public Relations Specialist  ,   09/2019   to   Current     Company Name   ‚Äì   City  ,   State      Generated and implemented media pitches for clients in Entertainment, Medical, Fitness, and Tech Industry  Communicated with media weekly to build relationships and optimize press coverage  Developed campaigns to increase public awareness of company and engage customers  Coordinated press releases and handled press inquiries for the company  Forged strong media relationships to further public relations goals  Wrote press releases for routine use and crisis management         Contributing Writer and On Camera Host  ,   08/2011   to   Current     Company Name   ‚Äì   City  ,   State      Conducted extensive research on Entertainment and wrote several long-form pieces  Networked with various industry leaders and experts to gather multiple perspectives on issues  Wrote and produced compelling investigative and human interest stories about celebrities and iconic news subjects  Captured and reported post-show recaps, highlighting successes and opportunities for improvement  Traveled to location to write and report firsthand experience  Introduced fresh and new angles on previously-reported material to update and inform readers  Lead camera host for www.presspassla.com  Excelled within on-call journalism positions, blending experience and passion to ensure timely and comprehensive reporting  Interviewed high profile guests in the entertainment and sports industry  Wrote factually correct, concise and engaging news stories within tight deadlines  Researched potential news or feature stories for timely and quality distribution to public  Managed competing deadlines with efficiency  Completed thorough research into assigned topics  Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content  Followed through on beat sources, contacts and leads to gather information for stories  Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories         Director of Operations  ,   08/2003   to   08/2018     Company Name   ‚Äì   City  ,   State      Supervised over 200 stamping and assembly employees to maximum productivity, at multiple locations  Reduced project downtime and oversaw safety and various certification processes  Developed and deepened relationships to form lasting and loyal partnerships  Hired, coached and trained staff and monitored performance and offered mentoring to junior team members  Limited financial discrepancies, reviewing and approving billing invoices and expense reports  Assisted with executive decision-making and strategy planning, initiating productive relationships with management teams and serving as the key contact for various personnel issues  Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements  Grew the business by creatively driving sales and maintaining cost controls  Drove sales by effectively managing several multi-units within the facility  Built customer and employee loyalty and effectively implemented operational strategies  Delegated assignments based on site plans, project needs and knowledge of individual team members  Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets  Boosted team productivity through contests and incentives for staff      "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS DIRECTOR         Summary     Talented PR professional with 11 years' expertise developing and executing all aspects of public outreach campaigns to increase media exposure and support strategic marketing initiatives. Proven creative talent with demonstrated strength in media production, messaging, communications and dissemination techniques and methods.¬† Deep understanding of media relations; accomplished track record of securing live television and on-site press coverage.        Highlights          Publicity and communications  Vendor and client relations  Media relations   Integrated campaigns    Project oversight   Advertising       Writing and editing    Strategic messaging  Special event coordination¬†  Email marketing¬†  Crisis communication  Journalistic interviews              Experience      Public Relations Director  ,   01/2016   to   Current    Company Name   Ôºç   City  ,   State            Assistant Director of Public Relations  ,   01/2010   to   01/2016    Company Name   Ôºç   City  ,   State      Directed the college's media relations activities, including
    the production and dissemination¬†of press releases, media advisories, and
    public service announcements.  Enhanced relationships with media to realize increased cooperation and better press coverage.¬†     Managed editorial content, design, and distribution of the college's official e-newsletters.¬†     Conducted media training for college spokesperson and other college personnel as needed.    Leveraged technical resources to design and create
    e-marketing campaign deliverables for the BRCC Foundation.¬†   Transformed internal and external communication by implementing e-marketing strategies.     Wrote and edited articles, web content, advertising copy,
    and publications for internal and external audiences.¬†   Proactively sought favorable press coverage opportunities.    Developed and managed the Institutional Advancement budget up to $350,000 for 2 consecutive years.¬†    Spearheaded the college's commencement exercises for more than 5 years.¬†¬†      Coordinated a variety of press conferences including articulation agreements, groundbreaking ceremonies, ribbon cuttings, and special announcements.      Created 15 public relations campaigns annually garnering
approximately $250k in earned media. ¬†     Researched, negotiated, implemented, and tracked advertising and public relations activities.    Spearheaded and executed PR campaigns for campus events and activities, and greatly increased participation.     Protected the BRCC branded image by effectively managing all internal and external communications materials; revised the outdated graphics standards manual, and directed staff on proper use.             Media Specialist  ,   02/2006   to   01/2010    Company Name   Ôºç   City  ,   State      Developed
news releases, media kits and collateral material.  Built effective relationships with the media, including writing press releases and making phone calls to generate publicity.  Oversaw content production such as advertisements, social media, and online PR.  Edited and distributed press releases and pitches to local and national media outlets securing positive coverage.   Developed talking points for press conferences and other events.   Created content for the college's annual report.¬†  Wrote articles for the web.  Gathered, edited, and wrote articles for the college printed newspaper "" Good News,  and wrote web articles .     Secured earned media placement in local publications such as The Advocate, The Business Report, and the Healthcare Journal.¬†  Worked in collaboration with ad agency to implement annual marketing campaigns.  Coordinated campus-wide photo shoots.¬†  Served as photographer for all campus events.¬†  Assisted in preparing the departmental budget.  Initiated bid process for projects, prepared requisitions, and ensured vendor payment.          Coordinator for Institutional Advancement   ,   11/2004   to   02/2006    Company Name   Ôºç   City  ,   State      Worked as the coordinator for 3 individual departments: public relations, institutional advancement, and external resources.¬†  Created, distributed, and analyzed student media survey to determine best use of advertising expenditures.¬†  Assisted with arranging special events on campus.  Conducted focus groups with students, faculty, and staff to access effectiveness of the public relations team.¬†     Coordinated Foundation board meetings (data compilation, agenda preparation, parking arrangements, invitations/catering, etc).    Wrote and edited press releases and public service announcements to promote campus events.     Served on various campus committees (annual fundraising event, commencement, student recognition, etc.).     Wrote and edited stories for the Daily E-News, an electronic newsletter distributed to faculty and staff daily.    Served as backup-photographer for various campus events.            Marketing Analyst  ,   09/2003   to   11/2004    Company Name   Ôºç   City  ,   State      Developed and managed company's first formal employee communications system to distribute company news and critical information.  Wrote newsletter marketing copy and presentation materials for special projects.  Edited and distributed press releases and pitches to local and national media outlets.   Created tracking system for marketing; analyzed collected information and delivered a monthly presentation regarding the results.     Represented the company and at various community events.      ¬†Designed all printed material (brochures, pamphlets, newsletters, etc.). Assisted with the design of the company website, logo, and tagline.    Maintained and updated company's mailing list.     Designed media surveys for internal and external audiences.     Assisted with the coordination of all company functions and events (luncheons, seminars, annual fundraiser, etc.)           Producer/Associate Producer  ,   10/2000   to   02/2004    Company Name   Ôºç   City  ,   State      Booked and scheduled hundreds of guests including legislatures, business and industry CEO's, non-profit organizations, etc.¬†   Managed a production staff of 6.¬†    Wrote and edited show content, approved all copy, and handled breaking news stories.    Rapidly promoted from weekend associate producer to weekend producer.    Determined newsworthy items and coverage. ¬†   Assigned tasks to morning reporters.          Education      Master of Arts  :  Mass Communication   ,  May 2003    Southern University   Ôºç   City  ,   State      Public Relations        Bachelor of Arts  :  Mass Communication  ,  December 2001    Southern University   Ôºç   City  ,   State      Broadcast Journalism        Professional Affiliations      Public Relations Society of America- 2009 to present   Public Relations Association of Louisiana- 2009 to present     National Council for Marketing and Public Relations  - 2006 to present    National Association of Black Journalists- 2014 to present            Awards     Outstanding Professional Staff Award, 2016   Outstanding Staff Achievement Award, 2013        Skills      Microsoft Office Suite: Word, Excel, Publisher, PowerPoint    Constant Contact: Email marketing tool    OU Campus: Web content management¬†  Meltwater News: Media tracking and distribution¬†  TVEyes: Broadcast monitoring       Community Service     Capital Area ReEntry Coalition: Email Marketing, Press Releases, Media Relations, 2015    Media 101 Workshop for non-profits: Served as a panelist, April 2016‚Äã  Community Grant Writing Workshop:¬† Conducted media workshop, 2016      "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS SPECIALIST           Summary     Dedicated Communication Specialist with extensive experience in media relations and special event planning. Areas of expertise include writing for many audiences, public policy analysis and managing multiple priorities.        Highlights         Superb writer and editor  Trained in media relations and crisis communication  Print and electronic media  Deadline-driven  Exceptional problem solver  Compelling public speaker  Exceptional writing skills  Event planning  SEO knowledge  Microsoft Office Suite  WordPress  Adobe Photoshop  Quark XPress   InDesign  Final Cut Pro       Skilled multi-tasker  Focused and driven  Dedicated team player  Positive attitudeExcellent communicator   Firm grasp of Associated Press Stylebook  Social media communication (ie: Facebook, Twitter, LinkedIn, Ello, Women.com, Instagram, tsu, MySpace, Google+)            Accomplishments     Communicated with the public, elected officials, media and employees.  Ran communications and public relations efforts on hundreds of projects with minimal budgets.  Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging.       Experience      Public Relations Specialist    March 2012   to   January 2014     Company Name   Ôºç   City  ,   State      Created position - took over duties from PR agency  Promoted the plan to media, Health Plan members and the public  Updated and monitored social media communication and website  Wrote and implemented yearly Public Relations and Social Media plans  Arranged sponsorships of area events, promotion and event planning  Coordinated and implemented community relations programs and charitable events   Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it.   Devised optimal communications strategies to reach target audiences.  Planned and publicized events, including negotiating vendor contracts.  Developed and implemented communication strategies and information programs.         Communication Officer    January 2005   to   August 2010     Company Name   Ôºç   City  ,   State      Hired into newly-created position to develop PR function  Communicated with the public, elected officials, media and employees  Wrote and distributed all press releases, speeches, newsletters and collateral material  Planned and executed press conferences  Trained executive staff on media relations. Prepared and briefed officials and staff prior to media interviews.  Created and maintained Facebook and Twitter presence  Analyzed public policy issues  Wrote letters on commissioners' behalf to governor, federal, and state agencies  Developed multi-media events, later uploaded video to website  Assisted with planning and executing community meetings  Created and implemented yearly Communication Plan  Managed crisis communications, securing [Number] media articles and editorials in support of the company.  Edited and revised all marketing content to guarantee the highest quality of writing.  Established effective working relationships with clients, government officials and media representatives.  Wrote and edited company whitepapers, emails, newsletters and web content.  Developed a brand identity, including a distinctive graphic style and tone, for all company communications.  Wrote [Number] press releases and media advisories per week.  Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it.  Devised optimal communications strategies to reach target audiences.  Planned and publicized events, including negotiating vendor contracts and designing promotional materials.          Marketing/Comm    December 1998   to   October 2004     Company Name   Ôºç   City  ,   State      Took over newly-created position from Public Relations agency  Wrote and distributed all press releases, and responded to calls from media, including CNN and Associated Press  Managed all marketing and communication for the hospital and its clinics, including design and placement of advertising, plus media and public communication  Trained administrative and line staff in media relations, prepped and briefed staff members prior to media interviews  Designed and wrote newsletters, brochures, direct mail pieces and other collateral materials  Wrote and developed internal communication to staff, including unionized staff  Coordinated the hospital's website  Provided strategic and marketing advice to Senior Leadership team, board and physicians  Created and executed yearly Marketing Plan, Communication Plan and departmental budget  Planned and executed hospital open houses and educational events  Managed Marketing/Communication staff and volunteers as needed   Managed crisis communications, securing [Number] media articles and editorials in support of the company.  Edited and revised all marketing content to guarantee the highest quality of writing.  Managed company's formal employee communications system to distribute company news and critical information.  Wrote newsletter marketing copy and presentation materials for special projects.  Established effective working relationships with clients, government officials and media representatives.  Wrote and edited company whitepapers, emails, newsletters and web content.  Developed a brand identity, including a distinctive graphic style and tone, for all company communications.  Wrote 3-10 press releases and media advisories per week.  Devised optimal communications strategies to reach target audiences.  Evaluated advertising and promotion programs for compatibility with public relations efforts.  Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications.  Wrote and designed effective sales communications collateral.  Planned and publicized events, including negotiating vendor contracts and designing promotional materials.  Wrote, designed and edited newsletters, flyers, web content and CEO presentations.  Managed internal communications, including production and management of print and electronic newsletters.            Reporter/Editor    December 1992   to   May 1998     Company Name   Ôºç   City  ,   State      Researched and wrote news stories and editorials  Copy edited other reporters' stories for grammar, spelling and accuracy  Worked with Associated Press to provide them with photos and/or news stories  Designed and laid out daily pages, including the editorial page  Photographed various events, from news to sports and edited photos  Responsible for managing the newsroom and other reporters in the editor's absence  Wrote factually correct, concise and engaging news stories within tight deadlines.  Gathered and verified factual information regarding stories through interviews, observation and research.  Introduced fresh and new angles on previously-reported material to update and inform readers.  Networked with various industry leaders and experts to gather multiple perspectives on issues.  Captured visual content and edited general assignment stories for print  Covered breaking news such as murder trials and fatal auto crashes.  Simplified topics such as healthcare, energy, government and technology through clear, concise and compelling writing.  Wrote 3-7 news stories per day for print.  Reported and penned front-page breaking news stories and provided real time updates online.          Education      Master of Communication and Leadership   :   Communication and Leadership Studies  ,   2015    Gonzaga University   Ôºç   City  ,   State  ,   USA     Expected completion: fall, 2015  Will complete Certificate in International Media summer, 2015  Built cross-cultural competence through study abroad opportunities  Problem-solving skills, analytical ability and adaptability          Bachelor of Science   :   Communication  ,   1992    Oregon State University   Ôºç   City  ,   State  ,   USA     Bachelor of Science Degree; Communication         Presentations     Planned and executed multiple press conferences.  Planned, wrote and created first-ever State of the County Address, a multi-media presentation for an audience of 300, as well as three subsequent addresses.   Created yearly Power Point presentation which the CEO presented at Chamber of Commerce meetings.  Wrote speeches for CEOs and commissioners to present at ribbon cuttings and other community events.       Skills     Public Relations, Media Relations, PR, Advertising,  Marketing, Budget, Direct Mail, Marketing Plan, Public Policy,  Community Relations, Event Planning, Adobe Photoshop, Content Management Systems, InDesign,  Microsoft Office, Ms Office, Operations, Photoshop, Quark XPress, Training, Video Production    "
PUBLIC-RELATIONS,"          D  R     Daiana    Rocha       Summary     Public Relations Specialist knowledgeable on planning, creating and implementing campaign strategies and media relations placement. Forward-thinking professional, offering a solid history of success in branding and social media management across Corporate and Public industries. Talented leader with excellent judgment, intuition and decision-making abilities. Recognized as a focused, hardworking and successful professional with a demonstrated history in campaign development and execution. Senior Communications expert with emphasis in Audio-Visual content creation. Ample experience developing special events and creating strategies to propel brand image. Organized in coordinating events by contacting media representatives, preparing written materials, scheduling photographers, booking locations and video/graphic design of collateral and materials. Proficient in business writing, speech writing and marketing messaging. Excellent interpersonal relations and public speaker.       Skills          Emmy-Award Winning Journalist  20+ Years of Experience in Communications  Savvy Social Media Manager  Audio - Visual Content Creator/Producer  Strong Research, Writing and Editing Skills      Public Spokesperson  Event Coordinator  Marketing Strategists for Audience Growth and Retention  Tech Savvy in cutting-edge video/editing equipment and software incl., DSLAR Cameras, Adobe Premier, Adobe Photoshop and After Effects            Work Experience       01/2008   -   10/2020   Public Relations Specialist    Company Name    |    City  ,   State       Delivered information from the City;'s government office to the members of the public by preparing and presenting press releases, video stories, public service announcements, media campaigns, and social media content.   Served as liaison between elected officials, city employees and residents to address future city's business goals and strategies   Attend to Commission meetings and keep a close record of new and proposed government policies   Assisted elected officials with the preparation of messages, briefs and create opportunities to address their constituents.   Monitored and tracked data of campaigns, brand image, and social media's preferences to
adjust strategies and maximize results.   Established and maintained cooperative relationships with community, business leaders,
consumers, and public interest groups to synchronize strategic business plans to address all of the
stakeholders needs.   Managed editorial content, design and distribution of internal employee newsletter.   Coached less experienced public relations staff members on public communications practices.   Served as city spokesperson as needed.          08/2004   -   07/2005   News Anchor - Interim Executive Producer    Company Name    |    City  ,   State       Presented local news for Univision's affiliate KUTH for the 6 p.m. and 11 p.m. newscast.  Served as Interim News Executive Producer, supervising and working closely with writers, directors, managers and technical crews throughout production process.  Developed news story ideas and assigned topics to teams of reporters, producers and editors.  Devised and implemented strategies to create new revenue streams and cut operational costs.  Worked with station's GM to define and communicate organization's strategies to meet stakeholders expectations.  Set and managed production schedules according to strict deadlines.  Hired and oversaw remote interstate news bureaus and production crews.  Evaluated reporter stories, shaped content and helped improve overall work quality through careful review, detailed editing and constructive feedback.          03/2003   -   01/2004   Television Host/News Reporter    Company Name    |    City  ,   State       News Anchor /Reporter for 5 pm. and 10 pm. WJAN-41 newscasts.  Responsible to produce daily assigned stories, sports segments and collaborate in the production and writing of the newscasts as needed.  Maintained up-to-the-minute knowledge of breaking news stories and responded to emergencies at any hour.  Presented, produced and edited daily news or sports segments.  Shaped narrative on key issues through effective storytelling and knowledge of public opinion.  Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.  Collaborated with media executives to create interesting story lines.  Developed a in-depth understanding of South Florida community affairs and issues.  Seek constant story leads and interview opportunities with political and social personalities.          03/1998   -   03/2003   Television Producer - Reporter    Company Name    |    City  ,   State       Writer for national network newscasts, Noticiero Univision, Primer Impacto and Despierta America.  Segment Producer for Univision Sports.  Responsible for researching, writing and producing both assigned stories and original concept stories.  Responsible for producing promotional 30' and 60' spots  Translation of written news from English to Spanish  Reporters script proofreading  Supervise editors selection of sound-bites and editing concept of assigned stories.         Education and Training       05/2014   J.D.  :   Juris Doctorate     Nova Southeastern University   |   City  ,   State             05/2009   Bachelor of Arts  :   Political Science     Florida International University   |   City  ,   State       Minor in Criminal Justice         Awards and Certifications      2017 Emmy Award for the original production of, ""Embracing Autism, a Coral Gables Story.""  2016 Media Relations and Law Enforcement Training by Fraternal Order of Police Florida State Lodge.  2016 Telly Award - Best Documentary  2016 Telly Award - Social Responsibility     "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS INTERN       Summary    Team leader and developer with over five years' experience in management, sales, customer service and achieving positive outcomes as a result of integrity, hard work, and innovative thinking. Highlights of qualifications include: Professional experience serving on teams receiving regional and national recognition for excellence. Proven leadership and motivation ability through management and volunteer roles. Strong verbal and written communication skills. Experience in the organization of staff and volunteers in multiple high-paced environments.         Experience      Public Relations Intern     Jun 2016        Company Name   Ôºç   City  ,   State     Develop relationships with media contacts and ensure integrity within articles.  Execute media events in a timely fashion.  Write weekly press releases covering weekend, sent to fans and sponsors.  Develop and manage content for digital media platforms, including websites, Facebook, Twitter, Instagram, Snapchat, Google+, and YouTube.  Manage crisis communications and develop talking points for internal and external audiences.         Sales & Service Coordinator/Assistant Branch Manager     Feb 2014   to   May 2015      Company Name   Ôºç   City  ,   State     Individual recipient of ""Pinnacle Award"" for the Cincinnati Region in Quarter One 2015 - based on results of sales to goal (250%), retail quality assurance audit (operational), employee satisfaction index rating, and customer satisfaction index rating.  Ensured compliance with operational policies and procedures and provided workflow direction to branch staff members.  Assisted branch manager with employee interviewing, selecting, training, setting and adjusting pay rates and work hours, directing daily work, monitoring or implementing compliance measures, administering discipline, evaluating performance and recommending hiring and termination decisions.  Applied selling techniques to open, develop, and close sales by creating product interest, actively cross-selling products, and actively pursuing potential customers.  Addressed and resolved when possible escalated customer concerns or complaints.         Guest Services Supervisor     Sep 2012   to   Aug 2013      Company Name   Ôºç   City  ,   State     Organized 30-40 staff members and volunteers during various events at all of Charlotte Motor Speedway's tracks.  Answered questions for guests pertaining to the events and facilities.  Handled any complaints from area assigned to help satisfy guests to ensure a positive experience.  Problem solved in a positive manner to ensure guests were satisfied with their visit.         Sales Manager     Jun 2011   to   Feb 2014      Company Name   Ôºç   City  ,   State     Member of Store #1252 team awarded ""Store of the Year"" for Best Buy Co, Inc., FY 2012 Store received multiple ""Top Store of the Month"" honors from 2011-2014 in Richmond, IN, Charlotte, NC, and Muncie, IN.  Recommended by home store District 14 Manager and selected by Carolina District Manager and HR Manager to serve as one of two people to turn around a poor-performing store in Charlotte, NC.  Outcomes in 12-month appointment: Store earned ""Top Store of the Quarter"" recognition for T-4 territory in March 2013 Reduced shrink significantly by keeping thorough inventory and applying and company policies and procedures.  Implemented employee evaluation process to uphold policies by employees Coached and trained existing and new employees in company sales techniques, behaviors, goals and culture.  Increased customer satisfaction index by applying Best Buy practices to all points of customer contact.  Supported goal achievement by modeling strong salesmanship and positive behaviors, driving customer satisfaction and retention goals, and coordinating relationships with surrounding businesses, other Best Buy stores, and the local community.  Sourced, interviewed and hired employees for individual business group.  Continually coached and trained new employees, building confidence through role playing, weekly one-on-one consultations, and provided coaching recognition and feedback to create an open and approachable culture in the store.  Managed Profit & Loss statements, opened and closed store, handled all cash and prepared bank deposits, audited cashier drawers, and created employee schedules.  Analyzed store's performance indicators against team selling behaviors and goals and develop action plans to address objectives and achieve desired business results.  Served as Employee Experience Committee (EEC) Chairperson for all three stores - built relationships with businesses and organizations in local area, coordinated volunteer efforts for 12 large-scale community events each year.  Ensured minimum of 10 volunteers at each event to secure $1,000 donation to each 501(c)(3).         Public Relations/Social Media Manager, Department of Athletics     Mar 2011   to   May 2016      Company Name   Ôºç   City  ,   State     Promote Indiana University and Indiana University East and their mission to all fans of IU East and IU East Athletics.  Consistently show ability to ""think on my feet"" and adapt to sudden changes.  Write, design and administer questionnaires and recruitment letters to students and coaches.  Social media director for all of athletics, promoting sports through Twitter, Facebook, Instagram, Snapchat and iueredwolves.com.  Plan and execute all visits by prospective students, competing teams, and sponsors.  Organize athletes during visits to help build a connection with prospective recruits.  Organize fundraising events for athletics.  Serve as event manager for all athletic events, organized all event staff and logistics.         Education      Bachelor of Science  ,   Business Administration   August 2015     Indiana University         Business Administration       Professional Affiliations    Member of Indiana University East Alumni Board of Directors (July 2015-Present)
Member of the Indiana University Alumni Association (August 2015-Present)
D. Michael Coyle - 2      Interests    Indiana University East Assistant Coach for Men's & Women's Track & Field (Spring 2015-Present) and Cross Country (Fall 2015-Present) teams, earning USATF Level 1 Certification Completed 8-month Academy for Cultivating Talent - Center for Leadership Development, Indiana University East School of Business (August 2014-April 2015) Alumni Advisor for Students Today, Alumni Tomorrow (STAT) club (July 2015-Present) Served as Emcee for Campus Life and External Affairs events (August 2013-August 2015) Volunteered with track team at Special Olympics held at Richmond High School - interacted with athlete participants and facilitated meet events (March 2015) 4 year Social Media Coordinator for Student Activities Advisory Team (August 2011-August 2015) Community Volunteer for annual ReidRide - a fundraising program for Reid Health which generates support and donations of thousands of pairs of shoes to be distributed to school-age kids in the greater Richmond area (2012-Present) Volunteer for Richmond Parks & Recreation City Fit 5K (2012, 2014, 2015) Volunteer for United Way (May 2013)       Skills    c, cashier, coaching, com, content, crisis communications, customer satisfaction, directing, direction, driving, fashion, fundraising, hiring, HR, inventory, letters, logistics, director, modeling, policies, press releases, Profit, quality assurance, recruitment, retail, selling, sales, websites, workflow, articles      Additional Information      LEADERSHIP & COMMUNITY OUTREACH Indiana University East Assistant Coach for Men's & Women's Track & Field (Spring 2015-Present) and Cross Country (Fall 2015-Present) teams, earning USATF Level 1 Certification Completed 8-month Academy for Cultivating Talent - Center for Leadership Development, Indiana University East School of Business (August 2014-April 2015) Alumni Advisor for Students Today, Alumni Tomorrow (STAT) club (July 2015-Present) Served as Emcee for Campus Life and External Affairs events (August 2013-August 2015) Volunteered with track team at Special Olympics held at Richmond High School - interacted with athlete participants and facilitated meet events (March 2015) 4 year Social Media Coordinator for Student Activities Advisory Team (August 2011-August 2015) Community Volunteer for annual ReidRide - a fundraising program for Reid Health which generates support and donations of thousands of pairs of shoes to be distributed to school-age kids in the greater Richmond area (2012-Present) Volunteer for Richmond Parks & Recreation City Fit 5K (2012, 2014, 2015) Volunteer for United Way (May 2013)      "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS CONSULTANT           Summary     Experienced public relations, sales and marketing professional with expertise in the technology, financial, consumer and healthcare industries.       Highlights          Global marketing  Account management  Direct marketing campaigns  Public relations expert  Quality leadership       Multi Task Abilities  Proven Sales Success  Start-up background  Deadline-driven  Microsoft Office Suite expert            Experience      Public Relations Consultant    June 2005   to   January 2016     Company Name   -   City  ,   State      Managed PR programs for AccordSQA and GatherWorks.  Secured inclusion of SmartScript and SmarteLoad  in Dr.Dobbs and SD Times.          Inside Sales Representative    March 2008   to   June 2008     Company Name   -   City  ,   State      Identified and called decision makers within targeted verticals, while educating prospects about key features and benefits of software; secured four qualified leads in first two weeks in position.          Direct Sales Representative    December 2007   to   January 2008     Company Name   -   City  ,   State      Sold more than $8,800 in products in one month to more than 100 new accounts, while developing positive rapport and relationships with more than 800 new accounts in three territories.  Confirmed two participants to a monthly Web training seminar.  Developed campaign ideas for marketing, including initiative for promoting seminars; new sales support literature; and new product initiatives.  Provided key feedback for streamlining processes for sales operations and efficiencies; mailings; and updating client contact information.  Solicited key feedback from clients of interest to marketing, sales, business development.          Account Manager    January 2004   to   May 2005     Company Name   -   City  ,   State      Lead PR strategy, client relations, and PR activities for AccuRev and Bowstreet.  Identified and pursued new business for the agency.  Increased AccuRev's budget by 150% and expanded Bowstreet's PR program to include a separate Partner PR component.  Launched Bowstreet into a new vertical market, the travel and hospitality industry, positioning its new product, Syndication Factory, in the market.  Secured key coverage for project work with deNovis' $22 million financing in the Wall Street Journal and VentureWire; and WiFiMed's move to Massachusetts, with front page technology business coverage in the Boston Business Journal.          Marketing Communications Consultant    November 2003   to   December 2003     Company Name   -   City  ,   State      Directed public relations and marketing projects for global provider of economic research and consulting services.  Leveraged industry news to secure inclusion in a Washington Post story for Global Insight's top energy economist.          Program Manager    January 2000   to   January 2003     Company Name   -   City  ,   State      Managed communications programs for established and emerging companies at senior-level, boutique PR firm.  Broadened and deepened relationships with local and national media and analyst communities.  Wrote press releases, bylined articles, briefing documents.  Determined messaging for positioning and repositioning clients.  Redesigned website for ATV and created new presskit and marketing materials to complement updated image.  Conducted national, consumer book launch for CenterWatch under 3-month deadline.  Secured roles for ATV general partners at MIT Enterprise Forum, VentureOne, Toronto Venture Fair, IT Financing Forum.  Launched several start ups including Veritas Medicine and Acurian; company financings; and launch of ATV Fund VII.  Secured cover story about CEO of Acurian in top industry trade, PharmaVoice.          Account Executive    March 1998   to   December 1999     Company Name   -   City  ,   State      Balanced activities for 3-6 accounts at global, technology public relations firm and worked closely with managers on strategy.  Received company-wide recognition for excellence: '1 in 20' Award.  Selected for Professional Development Team, New Business Team and Intern Leadership Team.  Served as on-site manager at IDC and handled press inquiries for 500+ analysts.  Booked 60 press attendees for IDC Directions '99 conferences in Boston and San Francisco.  Orchestrated launch of start-up, carOrder.com, its position as an ""e-dealer"" and $100 million financing; secured coverage in Wall Street Journal.  Turned potential crisis situation into opportunity for CEO to discuss company goals.          Senior Advertising Sales Assistant    September 1995   to   March 1998     Company Name   -   City  ,   State      Assisted in selling advertising space for technology publications, PC Week (now eWeek) and Internet Computing.          Education      B.A   :   Spanish and Humanities  ,   1994    PROVIDENCE COLLEGE   -   City  ,   State      GPA:   Cum Laude GPA: 3.5     Cum Laude, 3.5 GPA             1993    Centro de Lenguas Modernas   -   City  ,     Spain     Intense, semester-long study of Spanish language, culture and literature         Languages    Bilingual Spanish and English      Interests     Provided public relations strategy, consulting and support for non-profit organization, PoundHounds.    Meals on Wheels Delivery Driver       Skills      Sales Software: Salesforce.com  Public Relations Software: Bacon's Mediasource, Factiva  Desktop Publishing Software: Photoshop, Illustrator, HTML      "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS MANAGER       Summary    Interpersonal skills, public relations.... blabla        Experience      Public Relations Manager     May 2009   to   Mar 2012      Company Name   Ôºç   City  ,   State     Organizing events for the employees (celebrations, trainings, meetings) Promoting Internships : Internal and External communication Officer at La Poste regional Direction in Marseille, from June to December 2008 : Organizing events for the employees (celebrations, trainings, meetings) Promoting the organization development strategy among employees and contribute maintaining a good level of satisfaction at work Promote new services offered by La Poste to important clients in the region Constantly animate the intranet, through articles about the business or illustrating good practices or employees of the month Writing articles for the journal Jourpost, press releases regarding my projetcs at hand, or sales pitches aimed at heads of departments about the organization leading strategy in order for them to inform their team.         Public Relations Officer     May 2007   to   Jul 2015      Company Name   Ôºç   City  ,   State     Contribute to organize the annual fair event PAPIER 2007 (find artists, catering, spot) Promote the AGAC in order to find sponsors to support the Association during the annual recurrent fair event Papier Suggest a marketing strategy plan to appeal to private as well as public donators Photography Assistant at the photo gallery at Paris Match, Hachette Filipacchi Medias, in Paris from January to May 2005: Manage the archives of photos, Analyse the new photographs to be bought or rejected, Communicate with the photographers.  Promoting Kedge-Business school (previously Euromed-Marseille) in June 2004: Communicate with the future students, Organize the interviews order, Provide assistance to the jury, Manage the supply stocks for the event and, Participate in tours of the city.  Project Manager for Gestion Lastchance from May to July 2007.  Relevant coursework: Consumer behaviour Marketing communications Marketing management Advertising campaign management Change management Intern Communication.         Regional Communication Manager     Feb 2013   to   Feb 2014      Company Name   Ôºç   City  ,   State     Develop and follow the executive communication strategy for all the Chambers Press Relations (advertising campaigns, press kits, press releases) Events (speech writing, managing service providers, Drafting both corporate and executive communication media (support the local Chambers through providing them proven tools, leaflets, posters created regionally) Define with a graphic agency the new signature of the CRMA PACA and roll it out to all of the Chambers.         Education      Bachelor of Science  ,   Marketing Communications    East Tennesse State University   Ôºç   City  ,   State            Master of Science  ,   Communication   2008     IAE d'Aix-en-Provence   Ôºç   City  ,     France          Master of Science  ,   Change management (human ressources)    IAE d'Aix-en-Provence   Ôºç   City  ,     France    GPA:   GPA: 3.7 GPA: 4.00          Bachelor of Science  ,   Marketing   2006     Kedge Business School   Ôºç   City  ,     France          Cambridge Advanced Certificate of English obtained in 2001.
- Cambridge First Certificate of English in 2000.
- Scientific Baccalaureate (General Studies Certification), European (English-speaking) mention, obtained in 2003, in an international high school, in Luynes, France.            Master 2 en Management de la Communication d'entreprise,
2008/2009
Dipl√¥me d'Universit√© Communication et Management du Changement,
IAE d'Aix-en-Provence, Puyricard, France.            Bachelor of Business Administration  ,   Sp√©cialit√© Marketing Communications   2006/2007     East Tennessee State University   Ôºç   City  ,   State  ,   USA   Sp√©cialit√© Marketing Communications Dipl√¥me du Programme Cesemed, Euromed Marseille Ecole de Management, Marseille, France. programme franco-am√©ricain (double dipl√¥me) Divers Autonomie, Polyvalence Int√©r√™ts : voyages, lecture, th√©√¢tre Permis B        Accomplishments      Media planning.  Media.  Academic experiences: American Marketing Association member: AMA is one of the largest marketing organizations in the world (over 38,000 members worldwide) that enables its members to keep up with the marketing news and provide them with opportunities to meet professionals and develop their skills.  http://www.marketingpower.com/my-marketingpower.php Second Life project: developed a marketing plan to launch a product in an online community.  Sales demonstration: professional sales presentation of a travel bag from LANCEL.  Advertising campaign project: SWOT analysis of McDonalds, Research and analyse the fast food industry current situation (who are our competitors.  What differentiates us from them.  Stage of industrial growth ?...), Create a survey to evaluate the current situation of our product to advertise: ""Spicy Chicken burger"" from McDonalds, and determine the target market segment, Define the brand positioning strategy and select the appropriate media, Establish the financial budget for the campaign choosing the best ways to promote our product efficiently, Create the ads.        Languages    Fluency in English and French and intermediate level in Spanish      Skills    Projet management, Change management, writing skills   "
PUBLIC-RELATIONS,"         DIRECTOR OF PUBLIC RELATIONS       Executive Profile    Centene MARCOM resources and Development, promotion and personnel across Centene Health Plans implementation of statewide initiatives and Specialty Companies for various organizations Design and Printing Oversight: Design, Community Relations Expertise, review and revise collateral materials for including outreach event management, various organizations and audiences, healthcare education programming and ensure appropriateness of content, implementation for various organizations readability and translation Represented organizations to the public Artwork Management and served as point of contact Collateral design using Adobe Suite or Developed relationships with area work with external graphic design/print businesses to support community vendors events, educational programs and fund- Budget Oversight and Compliance raisers Promotional Products Management Resourceful team member who excels Research Management at building trustful relationships with Business plan development members, colleagues, external Compose news releases, fact sheets, organizations, and key audiences letters to a variety of audiences, including Healthcare background as registered key influencers nurse with experience in SNF, assisted Social Media Planning and living, and adult day programs Implementation using Centene guidelines E-newsletter design/distribution MBA DANIEL WEBSTER COLLEGE Organizational Management Nashua, NH         Core Accomplishments      Member: Business Networking International (BNI), Rotary International, Chambers of  Commerce and Business Associations  Courses: Corporate Compliance and Ethics, Customer Relations, Basic  Communication and Conflict Management Skills, Confidentiality and HIPPA  Emergency Preparedness, Crisis Management, Maximize Customer Service and  Initiate Quality Improvements        Professional Experience     01/2003   -   01/2008     Company Name   Ôºç   City  ,   State    Director of Public Relations      ""Success Stories"" about individuals benefiting from LifeShare programs ‚îÄ used in business development and posted on social media; collaborate with each LifeShare office and key partners to meet marketing needs; oversight of marketing department and conference budgets; promote exchange of information across states; prepare, coordinate, and schedule tasks and deadlines to accomplish long and short-term strategic objectives. DANIEL WEBSTER COLLEGE, Nashua, NH Director of Public Relations, 2003‚àí2008 College spokesperson and liaison to media; ensured major publications and communications properly supported strategic efforts essential to augmenting college's competitive position and long-term strength.       01/2000   -   01/2003     Company Name   Ôºç   City  ,   State    Director of Communications      Partnered with internal clients to implement solutions to significantly improve communication strategies and messages; planned and managed communication vehicles to promote and drive organization's priorities.       01/1996   -   01/2000     Company Name   Ôºç   City  ,   State    Director of Public Relations and Publications      Directed and developed alumni magazine, annual report, newsletters, invitations, fund raising, marketing materials, course descriptions, and other print collateral; creatively and pro-actively sought ways to celebrate school programs and achievements of community members using all communication channels; developed successful relationships with and provided related content for external media/press.       01/1990   -   01/1997     Company Name   Ôºç   City  ,   State    Journalist      Reported on the political and community news for four towns and two school boards; developed and wrote own stories for ""Lifestyle"" section; wrote more than 1,200 by-lined articles to thoroughly cover issues, events, and activities of towns; recognized by NH Press Association for writing.       01/2008   -   01/2010     Company Name   Ôºç   City  ,   State    Administrator      PROFESSIONAL Managed and oversaw 24-hour operations; conducted program under regulatory       01/2011   -   01/2014     Company Name   Ôºç   City  ,   State    Registered Nurse      Provided marketing solutions for B2B sales organization, including sales management, marketing, presentations, and social media. Worked with individuals from all levels of organizations in developing their brand and offering solutions to their challenges through promotional products campaigns. 2006-2008 Oversaw day-to-day operations, including staff supervision, communication with referral sources, intakes, and required documentation; health assessments, medication administration, and continuous health and wellness observations. OTHER Volunteer: American Red Cross, Easter Seals NH        Education          TEMPLE UNIVERSITY   Ôºç   City  ,   State  ,   US    BA  :   Journalism    BA TEMPLE UNIVERSITY Journalism Philadelphia, PA             FITCHBURG STATE COLLEGE   Ôºç   City  ,   State  ,   US    BS  :   Nursing    BS FITCHBURG STATE COLLEGE Nursing Fitchburg, MA Accreditation in Public Relations MARKETING AND	LIFESHARE/CENTENE, Manchester, NH Marketing, 2014 ‚àípresent COMMUNICATIONS Provide communications and marketing solutions to meet annual and strategic goals.         Certifications    RN Registered Nurse American Red Cross 2006-2008      Affiliations    Press Association for writing      Presentations    marketing, presentations, and social media      Skills    Marketing, Public Relations, Business Development, Solutions, Budgets, Exchange, Liaison, Marketing Department, Operations, B2b, B2b Sales, Including Sales, Promotional, Sales, Sales Management, Sales Organization, Securities, Clients, American Red Cross, Documentation, Health And Wellness, Red Cross, Registered Nurse, And Marketing, Budget, Business Plan, Community Relations, Conflict Management, Crisis Management, Customer Relations, Customer Service, Educational Programs, Emergency Preparedness, Fact, Fact Erp, Graphic Design, Healthcare, Hippa, Marcom, Mba, Media Planning, Networking, Printing, Product Management, Receptionist, Retail Sales, Rn   "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS MANAGER         Summary    I am a seasoned professional with 30 years of experience in communications, public relations, event planning and media relations. I have extensive knowledge of marketing campaigns, sales, messaging, and dissemination techniques and methods.    I am an award-winning writer and editor with multimedia production experience who communicates effectively with target audiences through strategic brand management and PR campaigns. Core Competencies Project management Sound judgment Deadline-driven Marketing and sales specialist Exceptional writer Proficient web management and CMS applications Decisive problem solver Team player with transportation experience           Experience      Public Relations Manager  ,   06/1998   to   10/2012    Company Name   Ôºç   City  ,   State      Lead communications professional for nation's fifth largest truckload carrier, with 10,000 employees and $1.5B revenue.  Researched, planned, implemented and tracked public relations, communications and marketing activities.  Expanded company recognition in the national press in support various departments, including sales and marketing.  Cultivated positive relationships with the community and area media outlets through public relations initiatives.  Organized executive public appearances, lectures and exhibits to increase awareness of U.S.  Xpress as a leader in the  transportation industry and as a leading business in Chattanooga.  Planned and organized corporate media and other special events.  Managed all media, press and public relations issues.  Developed corporate communications strategies and programs, including company's crisis communications plan.  Coached client representatives on effective communication with the public and employees.  Worked with management to identify trends and developments that might influence PR decisions and strategies.  Acted as communications liaison for internal teams at the company.  Designed web and other content, including monthly newsletters, magazines and promotional calendars.  Served as webmaster for usxpress.com Conferred with production, graphic design and web¬≠design personnel to coordinate production of corporate communications materials.  Managed the editorial content, design and distribution of the company e-blasts and video magazines.  Estimated project costs and monitored budgets.  Contributed to relevant blogs, conferences and events both off¬≠line and online to increase brand awareness and led initiatives on company Facebook page.  Planned and negotiated media buys, including TV, radio, print and digital.  Designed and created marketing collateral for sales meetings, trade shows and company executives.  Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.  Managed the in¬≠house advertising program consisting of print and media collateral pieces.  Established production schedules and communicated project status to stakeholders.  Presented on current promotions to the public at events and tradeshows.          Sports/Feature Writer & Project Development Specialist  ,   11/1985   to   06/1998    Company Name   Ôºç   City  ,   State      Earned PRSA Lookout Chapter award for Best Overall Public Relations Campaign in 2001.          Sports & Feature Writer          Offered daily coverage of sports and special events for the Chattanooga Free Press, the city's largest newspaper at time of my tenure.  Provided coverage of the following major events: Both 1991 and 1992 World Series, the 1991 NCAA football national championship victory by Georgia Tech in the Citrus Bowl, the 1992 college basketball Final Four and the 1993 Presidential Inauguration.  Interviewed the following major sports figures: Arthur Ashe, Joe Namath, Terry Bradshaw, Bobby Orr, Chris Evert, John McEnroe, Boris Becker and Bob Costas.  Recognized by the Tennessee Sports Writer's Association as one of the state's best writers covering high school sports, winning awards in 1988, 1992 and 1995.  Coordinated production of 48-page souvenir programs for Southern Tennis Association Championships in 1991 and 1992.          Project Development Specialist          Responsible for taking a prototype interactive phone service and customizing the computer program to fit the audio.  information and marketing needs of the Chattanooga Free Press and Chattanooga Times.  Designer and developer of the Infoline phone service, which received an average of 50,000 calls per week during my tenure.  Infoline, featuring audio updates on the latest news, sports and lottery results, entertainment updates, daily horoscopes and a host of other information choices, became a vital new resource for Chattanoogans, who made more than six million calls to the service in its first three-plus years.  Coordinating producer for all in¬≠house recording on Infoline.  These duties include the following: Both write of all locally-generated Infoline scripts; narrator for over 90 percent of these scripts, ranging from short commercials to major presentations on health and legal issues; liaison to editorial staffs of Free Press and Times in designing public opinion polls and other special features.          Education      Bachelor of Science  :  Mass Communications Speech  ,  1 1984    St. Cloud State University   Ôºç   City  ,   State  ,   United States    GPA:   GPA: 3.07 GPA: 3.2    Mass Communications Speech GPA: 3.07 GPA: 3.2        Skills    advertising, audio, budgets, com, conferences, content, corporate
communications, corporate communications, crisis communications, client, designing, editorial, special events, features, graphic design, legal, marketing, marketing collateral, materials, meetings, newsletters, newspaper, developer, page, personnel, presentations, Press, PR, producer, Public Relations, Xpress, radio, recording, sales, scripts, phone, TV, trade shows, transportation, video, webmaster, Writer      Additional Information      Award Highlights With U.S. Xpress Earned 2000 Aegis Award for outstanding documentary presentation for Driven To Success, a video which covered the history of U.S. Xpress from 1986 to 1999. Earned PRSA Lookout Chapter award for Best Business-To-Business Marketing Communications in 2003. Earned Achievement In Advertising Award from Critics Board of Traffic World magazine in 2008. Earned PRSA Lookout Chapter award for Crisis Communications in 2002.      "
PUBLIC-RELATIONS,"         INDEPENDENT PUBLIC RELATIONS CONSULTANT           Executive Profile     Accomplished professional with demonstrated ability to deliver strategic internal and external communications. Experienced in hospitality industry. Highly-skilled in event creation, oversight and management, as well as all aspects of media relations.       Skill Highlights          Exceptional leadership/communication skills	Creative pitching  Promotional campaigns		Experienced spokesperson      Event management	International Relations  Project management	Market research and analysis  Copywriting and copyediting	Customer-oriented  Deadline-driven MS Office, Social Media platforms, basic HTML through Dreamweaver            Core Accomplishments     Public Relations and Event Management: Initiated re-branding and imaging campaign which resulted in 10%-20% increased visitation per year.  Created and managed private and public events for parties, corporate break-outs, weddings, family days and visiting VIP's.  Initiated a public relations capital campaign for a non-profit on a tight budget, raising over $20 million in pledges and support.  Garnered first national and international coverage for 40+ year old institution, and maintained visibility with more than 40 features and spotlight listings each year.  Spearheaded new social media programs which increased program sales 25% within the first year.  Collaborated with local organizations to increase exposure for Palm Beach County to key travel and tour groups Represented clients on Culture Key initiative to drive tourism post-9/11 resulting in 10% increased visitation and hotel stays Collaborated on behalf of clients on tourism initiatives through the Palm Beach County CVB resulting in record-breaking stays and visitation for three fiscal years.  Coordinated major press events for Jet Aviation terminal opening and Keys to the City with less than three weeks' notice, resulting in more than 20 features and national exposure.  Researched story ideas and created national pitch, resulting in international coverage in more than 15 countries.       Professional Experience      Company Name     January 2009   to   Current     Independent Public Relations Consultant   City  ,   State     Provide full public relations services for nearly 20 for and non-for-profit businesses and organizations through the quad-county area.  Services include: Identifying customer needs through market research and analysis.  Defining project and company vision, strategies and tactics.  Research and tracking advertising and public relations activities.  Evaluating and managing new strategic business opportunities.  Expanding product and company recognition in the national and local press to support the sales and marketing teams.  Creating and managing special events to draw customers and media attention.  Establishing and maintaining cooperative relationships with representatives of community, consumer, employee and public interest groups.  Organizing public appearances, lectures, contests and exhibits to increase product awareness.  Designing web and other content, including monthly newsletters and promotional calendars.  Developing and implemented 5-10 public relations business plans each year.  Working with management to identify trends and developments that might influence PR decisions and strategies.  Establishing long-range objectives and developed innovative strategies to help achieve them.  Cultivating positive relationships with the community through public relations campaigns.  Generating programming capital for the agency by planning and coordinating fundraisers, writing grant proposals and securing volunteer investments.  Managing all media, press and public relations issues.  Coaching less experienced public relations staff members on media relations practices.         Company Name       Current     Director of Marketing, PR and Special Events   City  ,   State      Managed online and print advertising budgets up to $100,000.  Identified customer needs through market research and analysis.  Oversaw and assisted in developing two new websites and all social media strategies.  Oversaw and managed all private and public events, coordinating with catering and entertainment.  Served as organization spokesperson for media and the community.  Organized, planned and implemented press conferences for new openings, groundbreaking, capital campaign and scientific breakthroughs.  Designed, drafted and distributed public information materials and quarterly newsletters and e-blasts.  Implemented creative, press-worthy events for the public and increased exposure, resulting in more than 40 feature hits across all media outlets per year, and increased visitation each year.  Researched, negotiated, implemented and tracked advertising and public relations activities.  Represented the Museum on all tourism and hospitality committees including the Palm Beach County Attractions Association, CVB, Tourist Development Council, Florida's Governors Conference on Tourism, VisitFlorida and Palm Beach County Cultural Council, resulting in regular coverage from national and international travel writers.  Trained all employees on VIP and media etiquette.  Coordinated all VIP, celebrity and donor visits.  Pitched location shoots to visiting and local film industry to garner increased exposure.  Implemented marketing and public relations initiatives to drive attendance, resulting in an increased operations budget from $500k to more than $2 million within ten years.          Education      Palm Beach Atlantic University     1999       Bachelor of Science  :   Organizational Management    Organizational Management        West      Marketing, Public Relations and Journalism coursework
Graduate level courses completed in International Business Management
Buena Vista Hospitality management training      City  ,   State  ,   USA            Languages    Conversational Spanish, elementary Mandarin      Affiliations     Palm Beach County Attractions Association, Past President and Treasurer (1999-present)  Palm Beach County CVB, Marketing and PR Sub-Committees Chair (4 years)  Palm Beach County Cultural Council, Marketing/PR Committee Representative (1999-present)  Palm Beach Film Society, Vice President (2002-present)       Skills     MS Office, Dreamweaver, advertising, social media platforms, wesbsites Conversational Spanish and elementary Mandarin    "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS MANAGER       Summary     PR/Media Relations professional skilled at delivering sharply focused, high-impact for corporate, government, and not-for-profit organizations that generate measurable results.   Strategic thinker who understands big-picture business goals, develops program strategies/tactics, and exceeds expectations.       Highlights           Brand Positioning  Messaging Strategy  Writing & Editing  Media Outreach  Project Management        Crisis Management  Executive Coaching  Event Planning/Execution  New Product Launches            Experience     01/2003   to   01/2014     PUBLIC RELATIONS MANAGER    Company Name   Ôºç   City  ,   State      Create/implement plans to promote IREM and its credentials, product/service offerings, thought leadership initiatives and events via ongoing publicity news flow and media relations outreach.  Secure /promote speaking engagements for IREM leaders at high-profile industry events.  Develop publicity/public relations tools and resources for chapter, regional and national leaders; provide training on use.  Coordinate annual leadership communications training focused on formal and informal interaction with media and other target audiences.  Support leadership outreach program to those positioned to purchase (or influence purchase of) IREM products /services.  Contribute to branding strategy as a resource to the Marketing Department.  Provide timely, engaging, newsworthy content for IREM social media platforms.  Develop/administer budgets for PR and related programs with focus on cost control.  Some Key Achievements: Cultivated long-term relationships with local/regional/national press contacts by proactively stimulating and responding to requests for editorial input.  Received many unsolicited compliments from media about quality and speed of service.  Achieved double-digit, year-over-year increases in media coverage as measured by audience reach, volume of placements, and number of media outlets.  Developed/ implemented program to identify and train IREM spokesperson experts to respond to media and other inquiries.  Orchestrated /participated in annual Leadership Media Tours to New York for organization's top executives, with one-on-one meetings arranged with prominent media outlets, including the Wall Street Journal.  Prepared background information, talking points, story ideas and other materials to help ensure positive meeting outcomes.  Prepared compelling submissions positioning IREM leaders to win leading industry awards.  Led committee of industry leaders and senior staff  that developed and launched a major program to grow more  enrollments in IREM education programs, more practitioners pursing/ obtaining IREM certification and membership, and more college/university students interested IREM and a real estate management career.  Now institutionalized across 93 US and international IREM chapters, the program has generated, and continues to yield, excellent results.  Successfully managed crisis communications for incidents including dismissal of a high-level staff member and murder of an association member.  Sharon V.  Peters Page Two) Some Key Achievements (cont'd): Managed multiple, concurrent projects on a daily basis, completing them on time and on budget.  Worked across departments and member groups in ways that promoted collaboration.  Mentored less-experienced employees on issues related to PR and media relations.         01/1988   to   01/2003     SENIOR VICE PRESIDENT    Company Name   Ôºç   City  ,   State      A 50-plus-year-old international public relations firm.  following successive promotions from Account Executive) Some Key Responsibilities: Serve on leadership team responsible for office growth strategy, employee policies, etc.  Help to sell new business, including proposal development and formal presentations.  Manage all aspects of accounts assigned to lead, interfacing with executive leaders and PR staff to develop program goals, strategies, tactics, budgets, timelines and measurement parameters.  Help manage and mentor junior staff Some Key Achievements: Built strong relationships with diverse client base that included corporations, government bodies and association/not-for-profit organizations, e.g.  Whirlpool, Coca-Cola, Coopers & Lybrand  [now PwC], Jamaica Tourist Board, Comcast, Madison Gas and Electric Company, National Roofing Contractors Association.  Key clients had longevity of between eight and 13 years, e.g.  Whirlpool, Defense Research Institute (defense trial lawyers), Madison Gas and Electric and Jamaica Tourist Board.  Orchestrated high-impact media relations results for all client programs in which media outreach was a component.  Conceived and directed numerous major, successful events to promote various client programs, including many held at high-profile venues in New York and Chicago.          Education          BA      SYRACUSE UNIVERSITY   Ôºç   City  ,   State      GPA:   with Honors    with Honors        Interests    Recognized for excellence in corporate communications by:
*Financial World Magazine
*National Association of Investment Clubs
*International Association of Business Communicators      Affiliations    National Association of Real Estate Editors, Associate Member (formally recognized for meeting contributions)
*Association Forumof Chicagoland
COMMUNITY SERVICE:
*Animal welfare: Member of the Development Board, Pets Are Worth Saving (PAWS) (2005-Present)      Additional Information      AWARDS: Recognized for excellence in corporate communications by: Financial World Magazine National Association of Investment Clubs International Association of Business Communicators         Skills     branding, budgets, budget, content, cost control, crisis communications, Crisis Management, client, clients, editorial, Editing, Event Planning, Executive Coaching, focus, government, Leadership, Marketing, materials, Media Relations, meetings, mentor, Messaging, Excel, MS Office, office, Outlook, PowerPoint, win, Word, policies, Positioning, presentations, press, PR, profit, Project Management, proposal development, Public Relations, speaking, publicity, quality, real estate, Research, Roofing, social media platforms, Strategy, Strategic    "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS ACCOUNT COORDINATOR       Summary     Public relations professional possessing excellent project management, leadership and event planning skills with a strong background in brand building public relations.        Highlights          Relationship building expert  Deadline-driven  Exceptional writer  Exceptional multi-tasker      Proficient in Adobe Creative Suite  Organized and efficient  WordPress  Proficient in Adobe Creative Suite             Experience      Public Relations Account Coordinator     Jan 2015   to   Current      Company Name   Ôºç   City  ,   State     Create brand pitch letters and press releases for distribution    Solidified top tier placement for brands such as FOX & Friends, USA Today, Yahoo!, AOL and Daily Finance     Social media brand manager     Casting manager fulfilling multiple media requests such as ABC Nightline    Production manager for multiple video projects and events     Organize and maintain all press hits       Identified brand needs through market research and analysis.      Create lists for distribution via Vocus and Cision          Account Coordinator     Mar 2012   to   Jan 2015      Company Name   Ôºç   City  ,   State     Organized production of North American Hairstyling Awards, a red carpet event with Giuliana and Bill Rancic, and charged with assisting in all aspects of event planning for major, high-profile promotional events.  Provide account management services on a range of beauty-oriented accounts including ECRY NY, PIXI Beauty, NY Streets, Beauty Collection, Beauty Addicts, and Cosmoprof North America.  Solidify top-tier online placements for clients, and develop media lists and press kits.  Draft pitch letters and organize editorial calendars, coordinate mailings, and send products and press information to publications.  Entrusted with management of clients' social media accounts.         Public Relations Intern     Oct 2010   to   May 2011      Company Name   Ôºç   City  ,   State     Charged with building press books for clients' media hits, and with creating event press releases for use in driving additional traffic to client sites and businesses.  Oversaw three-part red carpet event with Nicky Hilton when she hosted at Chateau Nightclub, and created detailed write-up of event for client's blog.  Managed social media accounts via Hootsuite that better leveraged client services.         Education      Bachelor of Arts  ,   Communication and Journalism   2014     University of Nevada   Ôºç   City  ,   State      Marketing, Public Relations and Journalism coursework         Skills     Account Management  Proficient in Vocus and Cision  Administrative Experience  Familiar with using TVEyes    "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS SPECIALIST            https://chelseapensapiece.wordpress.com/         Professional Summary     Highly ambitious communications professional, excellent at juggling multiple tasks and working under pressure. Broad experience across military, healthcare, and engineering industries.       Skills          Media Relations  Media Communications  Digital Marketing  Research  Strategic Planning      Social media  Social Media Analysis  Content Management Systems  Strong verbal communication  Project management            Work History      Public Relations Specialist  ,     03/2017
                            to   Current     Company Name   ‚Äì   City  ,
                          State      Author news releases, pitches, blogs, ¬†CEO letters, articles and commentaries for various platforms to include trade publications, statistical reports, online blogs and other forms of external media  Provides staff assistance in carrying out information and strategic marketing programs of NCCPA¬†  Prepare and draft press releases biannually for more than 50 recipients of the Certificate of Added Credentials¬†¬†  Script, host and record quarterly podcasts on topics related to certification, health philanthropy, exam development  Research emerging trends and topics in healthcare for fact sheets and news pitches to healthcare journalists¬†  Attend healthcare conferences to promote the value of the certification process¬†  Social media contributor  Create monthly staff newsletter         Public Affairs Specialist  ,     12/2010
                            to   Current     Company Name   ‚Äì   City  ,
                          State      Prepares and distributes written and visual information for external and internal audiences¬†  Author regular mission-related stories for base publications and public websites; several articles re-released to wider audiences on Air Force Reserve Command platforms to include social media sites.  Maximize the base's public website usage by linking traffic with social media stories and posts created on the wing's Facebook page.¬†  Copy-edit and design layouts for base publications .  Provide public affairs support during media events: Coordinated transport to Puerto Rico for NBC national news team and Fox News national news team during Hurricane Maria Recovery operations  Streamline personnel tracking system to enhance inclusiveness and base morale.  Photographs retirements, promotions and other major events for base's digital publication.         Public Affairs Specialist  ,     08/2014
                            to   03/2017     Company Name   ‚Äì   City  ,
                          State      Subject matter expert on digital information distribution systems: Updated and managed the public website via the USACE AFPIMS system¬†  Designed website for CSS Georgia recovery effort which became a favorite among public audiences, bringing high-traffic to the website¬†  Created congressional webpages, eliminating need to carry bulky discs to congressional visits¬†  Searched, created, & dispatched the news clips daily - on average two hours sooner than expectation.  Ensured all content produced by Corporate Communications Office gets exposure in other DoD channels: DVIDS, Army CORE, Public Works Digest & more¬†  Managed district's Intranet site and turned it into a quick and convenient source of information for the workforce¬†  Invested weeks into overhauling a new interface that hosts the most relevant info, increased visual appeal and is more user friendly¬†  Established and executed an updating protocol that ensures the Intranet is a timely source of information with relevant updates  Reorganized the site making nearly all of the content available within two clicks, directed and managed the design of new icons, reduced scrolling, trimmed clutter, and archived dated information.  Authored articles and blog posts that included rainfall updates, employee recognition, civil works projects, deployments & STEM outreach¬†  Assumed social media management duties in absence of primary manager¬†  Connected social media to the public website by installing a plug-in that enabled Facebook and Twitter feeds to display on home page¬†  Interviewed subject matter experts, drafts and publishes feature stories for external and internal audiences¬†  Mastered the interview process to include research and preparation, putting the subject at ease, knowing the right questions and being conscious of other people's time¬†  Adopted new communication techniques and applies them creatively to dynamic & evolving environments.  Instrumental in successful execution of the District's change of command¬†  Created, arranged & managed Change of Command information webpage¬†  Updated photo boards in the commander's gallery and functioned as an usher for commander & dignitaries¬†  Made professional development & self-improvement a priority         Job Related Training      Leadership Development Program, Level 1 (USACE, Savannah District, Savannah, Georgia) Scheduled completion: June 2016  CES Action Officer Development Course (USACE, Savannah District, Savannah, Georgia) Completed: March 2016  Airman Leadership School Distance Learning (Georgia Air National Guard, Savannah, Georgia) Completed: March 2016  CES Basic Course, Phase I (USACE, Savannah District, Savannah, Georgia) Completed: October 2015  CES Foundational Course (USACE, Savannah District, Savannah, Georgia) Completed: May 2015  Basic Public Affairs Specialist Course- Honor Graduate (Defense Information School, Ft. Meade, MD) Graduated: May 2011  News University courses: ‚ÄúWriting for clarity‚Äù, ‚ÄúThe Art of the Interview‚Äù, ‚ÄúMaking Writing Clean &Precise‚Äù, ‚ÄúReporting with video‚Äù and other topics (USACE, Savannah District, Savannah, Georgia) Completed: August 2015        Education      Bachelor's  :   Journalism, Public Relations   ,
                          2008     Georgia State University   -   City        Minor in Marketing         Certificate  :   Basic Public Affairs Specialist Course  ,
                          2011     Defense Information School   -   City             Associate's Degree  :   Mass Communications  ,
                          2017     Community College of the Air Force   -   City             Affiliations     Public Relations Society of America, 2018       Software Competencies     Strong proficiency in Microsoft Office 2013 and Adobe Creative Cloud Suite (CS6 2014)       Publications      Physician's Practice (monthly)  KevinMD (January 2018)  MedPage (April 2018)  The Corps Environment (July 2015)  Public Works Digest (July/August/Sept 2015)¬†  Foreign Affairs Magazine (October 2015)¬†  The Frontline newspaper (July and August 2015)¬†     "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS MANAGER         Summary       [Job Title]  bringing expertise in listed equity and index options as well as extensive experience with regulatory inquiries and examinations, retail and professional trading practices and back-office functions.     Diligent and driven  [Job Title]  who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.      [Job Title]  equipped with the excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success.     Business Development Manager versed in building strategic partnerships through persuasion, negotiation and personal presence.     Business development professional successful at acquiring, expanding and managing key corporate accounts.          [Job Title]  who consistently exceeds company objectives to secure client satisfaction and loyalty.         Highlights          Energetic work attitude  Goal-oriented  Bilingual in  [languages]   Excellent time management skills  Inspiring team leader  Excellent sales techniques  Fortune 500 partner experience  Cold calling  Prospecting and cold calling  Strategic account development  Strong interpersonal skills  Relationship selling  Customer-oriented      Energetic  People-oriented  Fluent in Spanish  Excellent communication skills  Reliable  Financial analysis  Detail-oriented  Analytical  Strategic positioning  Financial reporting  Critical thinking  Conflict resolution  Strong organizational skills  Active listening skills            Accomplishments       Increased revenue 312% in  2011 .       Increased revenue  136 % in  2012 .       Awarded ‚Äú Emergent Talent Program ‚Äù for showing extraordinary leadership skills.     Customer Relations:    Earned highest marks for customer satisfaction, company-wide.     Workflow Planning:     Implemented new work process flow which increased department productivity.    Process Improvement   Created new departmental procedures manual.   Assessed organizational training needs.   Launched aggressive growth plans that helped increase customer base from  [Number]  to  [Number]  customers.        Experience      Company Name     September 2015   to   May 2016     Public Relations Manager   City  ,   State      Organized the company into a formal structure, defined roles and responsibilities for each position, planned the growth of the company in the coming years, and introduced the concept of Leassy as an extended enterprise.  Analyzed data to define characteristics of potential customers and future strategic allies to ensure the effectiveness of the marketing campaigns and corporate approach.  Worked closely with the founders to identify geographical areas to launch, testing different cities and controlled markets.  Assisted to several events and coordinated meetings with investors and clubs' representatives to pitch and promote the idea, gaining recognition from potential users and prospective investors.          Company Name     August 2013   to   April 2015     Special Projects Manager   City  ,   State      Worked with the services manager to design and implement a project to increase acquisition of specialized tools, and technical training to repair technicians.  Three months post implementation customers complaints related to general repairs and time of response were reduced by 50%.  Synchronized the different teams of the company to work towards shared goals with General Motors Venezolana, classifying the car dealership as one of the top tier in Venezuela and becoming a member of the exclusive ""Club del Presidente de GM"".  Worked as communications liaison between the company's individual contributors and senior leadership.  Utilized voice of the workforce to boost engagement and satisfaction levels amongst the employees.  Spearheaded the planning, design and execution of a new quick oil and filter change shop, looking to increase the sales capacity by 30% to cover an important- size unattended market on the central part of the city.          Company Name     February 2011   to   July 2013     Relationship Manager Assistant   City        Performed processes of Know Your Client (KYC) and Anti Money Laundering (AML), complying with the regulators and the corporation's policies, and achieving zero expired customer files.  Maximized the value of Citibank as Correspondent Bank by calling the clients on a frequent base to identify new opportunity of business, monitor their transactional activity, and evaluate the usage/efficiency of credit facilities.  Worked along the senior management team to add new public and private institutions as clients after performing a thorough research of the market and defining the wanted key players.  Decreased customer complaints related to time of response and quality of the customer service by 50% in the second quarter of 2011 and by a 100% by the end of that year through attentive relationship management.  Developed and enhanced more than 70 client relationships, increasing revenues of the division from $ 1.7 Million to $ 7.2 Million in less than two years by cross-selling Citi's full range of products and services.          Education      BABSON COLLEGE, F.W. OLIN GRADUATE SCHOOL OF BUSINESS     May 2016       Master of Business Administration      City  ,   State              UNIVERSIDAD METROPOLITANA     October 2010       Bachelor of Science  :   Business Administration Management    City  ,     Venezuela    Business Administration Management        Financial Engineering Certificate              Languages    Spanish, English      Skills    approach, C, concept, Credit, Client, clients, customer service, English, senior management, Financial, Leadership, marketing, market, meetings, Money, enterprise, oil, policies, processes, quality, quick, relationship management, repairs, research, Selling, sales, Spanish, strategic, technical training   "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS MANAGER         Highlights        Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Adobe Photoshop, Adobe Illustrator, WordPress, Salesforce, MailChimp and Basecamp.              Experience     08/2014   to   Current     Public Relations Manager      Brother Grand is a California based duo that blends psychedelic-folk rock with a twist of film-score soul.  Manage media relations with local and national press, create press releases, invite and host press to events.  Create marketing materials, such as press one-sheet, social network flyers and monthly newsletter.  Run national tour campaign; includes booking, social network promotion and media outreach.  Team Giselle.         10/2010   to   Current     Marketing Director      Team Giselle consists of a large group of Giselle Ayala's friends who have banded together to help in her battle with cancer.  The team raises funds through a variety of events all put together by volunteers.  Create and execute marketing plan for annual series of fundraising events (cancer benefits).  Manage marketing sites, such as Resident Advisor, Nitevibe, SF Gate, SF Station, Facebook, GoFundMe.com, 32auctions.com, etc.  Project lead for fundraising events - run weekly meetings, manage staff, serve as onsite coordinator, and drive all projects to completion.  Develop talent lineup (bands and DJs), manage all sound logistics, and work with venue management.  Creative and content management - work with designers to create event specific flyers (print and digital) and t-shirts, as well as develop copy for promotional items (websites, flyers, etc.).  Manage street team, work with local radio and TV stations for on-air promos.  Developed monthly newsletter to communicate monetary goals, health/treatment status and upcoming events, as well as healthy (vegan) recipes for Team Giselle community.         02/2008   to   Current     Public Relations & Marketing Manager    Company Name   Ôºç   City  ,   State      Bay Area native with over 7 years' experience in public relations and marketing, specializing in B2B technology, specifically video/television advertising.  Experience with company rebrands, website overhauls, international expansion campaigns, and crisis communication.  BlackArrow provides advertising and data solutions for next generation TV.  The marketing team handles all public relations, corporate, partner, and product marketing, reporting directly to CEO.  Notable projects include company rebrand, website overhaul and international expansion campaign.  Actively engage, cultivate and maintain global media relationships, manage speakerships, webinars and thought leadership pieces.  Create press releases and supporting documents, receive necessary approvals from key stakeholders, round up press for briefings and push release on the wire and social networks.  Create and execute annual marketing plan, including crafting of high level messaging and managing the marketing budget.  Research, plan and execute all corporate events - trade shows, conferences, and internal events.  Specifically, two major conferences with 12k+ in attendance; national and international.  Create demo material, show messaging, and briefs for internal teams and press.  Work with technology partners to develop joint marketing materials, such as press releases, data sheets, event sponsorships, and speaking opportunities.  Manage corporate website, blog, and social network sites - write copy for sites, create graphics, and maintain website with up to date material such as events, news and product releases.  Curate and distribute daily news from industry briefs to internal governance team, PR firm and social network sites.  Manage creative agencies, PR firms and bi-coastal executive assistants.  Brother Grand.          Education     2012     De Anza College, Marketing Management Certificate             2005     Associates  :   Art    San Jose City College          Art        Interests    Running, hiking, yoga, playing guitar, singing (in the shower), collecting records, dancing and reading.      Additional Information      HONORS & AWARDS Leading Lights Finalist - Company of the Year"", Light Reading, November 2012 OnMedia Top 100 Private Companies"", AlwaysOn Media, February 2013 Best in Class - Advertising Website"", Interactive Media Council, August 2013 100 Companies that Matter Most in Online Video"", Streaming Media, October 2014 INTERESTS Running, hiking, yoga, playing guitar, singing (in the shower), collecting records, dancing and reading.         Skills    Adobe Illustrator, Adobe Photoshop, advertising, B2B, benefits, budget, bi, cancer, com, conferences, content management, film, fundraising, funds, graphics, leadership, logistics, managing, marketing plan, marketing, Marketing Management, marketing materials, media relations, meetings, messaging, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, network, networks, newsletter, next, press, press releases, PR, product marketing, Project lead, promotion, public relations, speaking, radio, reporting, Research, sound, TV, television, trade shows, video, website, websites   "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS OFFICER           Summary     Public Relations knowledgeable about planning, creating and implementing campaign strategies and media relations placement. Together with Public Relations team, we specialize in developing and implementing strategic communication programs of the company.   My backgrounds are in journalism. However I also have expertise in the field of Public Relations. With that knowledge, I know what journalists need to, especially in terms of what they need to make your brand get included in their media. Of course, the company was able to get a good brand image and ultimately can increase sales        Highlights          Public Relations Strategy  Marketing Communications  Media Relations  Relationship building expert      Project management  Persuasive negotiator  Organized and efficient            Accomplishments      Initiated a Public Relations campaign for non-profit on a tight budget.    Initiated groundbreaking Public Relations campaign, for the company, which is more effective, compared with previous efforts.        Experience      Public Relations Officer    October 2014   to   Current     Company Name   Ôºç   City        Increase and strengthen the company brand images as a leading herbal pharmacy company in Indonesia and worldwide, also as a company that provide a good quality herbal and medicine products to help people living a better life.  Defined project and company vision, strategies and tactics.  Researched, negotiated, implemented and tracked public relations activities.  Enhance company recognition in the national press to support the sales and marketing teams.  Planned and organized corporate media and other special events.  Developed and implemented public relations business plans each year.  Worked with management to identify trends and developments that might influence PR decisions and strategies.  Managed the editorial content, design and distribution of the internal company newsletter.  Managed all media, press and public relations issues.  Estimated project costs and monitored budgets.  Developed corporate communications strategies and programs, including project timelines.     Projects: ¬†     SOHO #BetterU  ¬†  Health education program organized by a pharmateutical company, SOHO Global Health. As per its name, SOHO #BetterU has a vision to support a better public health. SOHO #BetterU alligns with SOHO Global Health commitment as a pharmaceutical company thus focus on health education.    May 27, 2015   Early Investments, for the Sake of Better Elderly Days ¬†   Commemorating National Elderly Day ¬†   March 5, 2015   Be Aware of the Danger of Deafness due to Mid-Ear Inflammation ¬†   Commemorating the International Ear Care Day ¬†     Support CSR (Corporate Social Responsibility) Programs ¬†    Socializing the Reading Culture to the Community Official Announcement of the Reading Corner  at the Himmata Foundation Layover House   For this time activity, SOHO Global Health synergizes with other stakeholders i.e. BPP PERHUMAS (Indonesian Association of Community Public Relations), Eduguide, as well as OTP (On That Point) Institute     Events in Gunung Sahari, in Medan, in Pulo Gadung.         Public Relations    May 2013   to   September 2014     Company Name   Ôºç   City        Fullfill all the clients need, how to emphasize their brand image, events, etc.  Identified customer needs through market research and analysis.  Defined project and company vision, strategies and tactics.  Researched, negotiated, implemented and tracked client's advertising and public relations activities.  Expanded product and company recognition in the national press to support client's sales and marketing teams.  Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups.  Coached client representatives on effective communication with the public and employees.  Managed all media, press and public relations issues.  Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials.  Coordinated special events (for example : launching products), monthly, quarterly marketing and community events.          News Reporter    May 2009   to   May 2013     Company Name   Ôºç   City        My specific duty are to cover the news from the President of Indonesia, in other words i was an Indonesian Politic and Presidential Journalist.  Presented local news and feature reports in national news programs.  Wrote factually correct, concise and engaging news stories within tight deadlines.  Gathered and verified factual information regarding stories through interviews, observation and research.  Introduced fresh and new angles on previously-reported material to update and inform readers.  Reported and penned front-page breaking news stories and provided real time updates online.  Traveled to location to write reviews from firsthand experience.          Education      Bachelor's   :   Broadcast Journalism  ,   2013    Kwik Kian Gie School of Business   Ôºç   City  ,   State  ,   Indonesia     2004 - 2013 Kwik Kian Gie School of Business, Bachelor's Degree (major: Broadcast Journalism)         Select One   :   Social Science  ,   2004    SMUK 7 BPK Penabur Senior High School   Ôºç   City  ,   State  ,   Indonesia     2001 - 2004 SMUK 7 BPK Penabur Senior High School, (major: in Social Science)         Skills     ‚Ä¢Script Writing  ‚Ä¢News Reporting  ‚Ä¢Video Shooting  ‚Ä¢Video Editing  ‚Ä¢Video Productions     "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS MARKETING MANAGER       Summary      Driven Public Relations/Marketing/Media expert bringing extensive knowledge of media production, messaging, communications and dissemination techniques and methods. Excellent oral and written communication skills with demonstrated success in developing impactful strategic media, marketing and public relations plans. Superb writer and editor who communicates effectively with target audiences through strategic brand management and PR campaigns.  Public Relations Specialist with 20+years in marketing and PR. Poised and competent team builder and natural leader who thrives in fast-paced corporate environments.       Highlights          Promotional campaigns  Relationship building expert  Project management  Copywriting and copyediting  Deadline-driven  Exceptional writer  Sponsorships  Exceptional multi-tasker  Decisive problem solver  Persuasive negotiator  Organized and efficient      Motivated team player  Account management  Direct marketing campaigns  Excellent written and verbal communicator  Start-up background  Microsoft Office Suite expert  Enthusiastic team player  Self-directed  Media relations            Accomplishments     Hired, trained and managed a team of [Number] successful product managers.Launched aggressive growth plans that helped increase customer base from [Number] to [Number] customers.Initiated groundbreaking PR campaign for a television company, which secured [Number]% additional public interest compared against earlier efforts.Initiated a public relations campaign for a non-profit on a tight budget, raising over $[Amount].Nominated [Company Name] products for awards and successfully captured [Number] major industry awards.Led [Company Name] to receive the [Award Name] Award in [Year].       Experience     07/2009   to   08/2011     Public Relations Marketing Manager    Company Name   Ôºç   City  ,   State     Develop and implement communications strategies.  Work daily with a broad range of press outlets covering television, music, business, marketing, politics, entertainment, digital media and advertising Draft and edit press releases and by-line articles to high standard consistent with company messaging and editorial guidelines.  Develop plan and execute social media activity Create electronic press kit and manage all aspects of press kit Develop and implement consumer promotional campaigns.  Includes establishing and managing all vendor relationships.  Manage relationships with a variety of media including tech, business, local, and vertical and across media types including blogs, online, print and broadcast.  Manage and attend media related events.  Develop and maintain good working relationships with the media ¬≠including local and national newspapers, trade magazines, radio, and television.  Develop and supervise media training.  Compose key message points for executive and talent interviews, and create internal and external communication/messaging.  Provide counsel to executives on messaging and media relations.  Work with management and administrative staff to support the writing and development of strategic communication pieces for the company. Defined project and company vision, strategies and tactics.Researched, negotiated, implemented and tracked advertising and public relations activities.Evaluated and managed new strategic business opportunities.Expanded product and company recognition in the national press to support the sales and marketing teams.Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups.Organized public appearances, lectures, contests and exhibits to increase product awareness.Designed web and other content, including monthly newsletters and promotional calendars.Coached client representatives on effective communication with the public and employees.Worked with management to identify trends and developments that might influence PR decisions and strategies.Cultivated positive relationships with the community through public relations campaigns.Managed all media, press and public relations issues.Estimated project costs and monitored budgets.Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials.Developed corporate communications strategies and programs, including project timelines.Coached less experienced public relations staff members on corporate communications practices.Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.Evaluated return-on-investment and profit-loss projections.Compiled comprehensive lists describing product and service offerings.Developed [Number] marketing strategies and campaigns each quarter.Collaborated with advertising and promotion managers to promote products and services.Developed and executed [Number] integrated marketing plans each quarter.Collaborated with marketing and communications teams on standardization, design and production of marketing materials.Created sales strategies to promote advertising offerings and motivate larger deals.Promoted brand awareness through SEO optimization and attractive web design.Spearheaded the creation of blogs and social media content.Produced engaging online marketing campaigns.           11/2006   to   08/2008     Vice President Sales & Marketing    Company Name   Ôºç     State       Maintain oversight of all PR activities; assist in managing external PR agency activity as appropriate.  Develop and execute editorial visibility plans for top editors and reporters.  Review editorial schedules and managing process to ensure Kemin Health appears in all key features.  Assist with organization of press briefings, media training, photography, and press attendance at company seminars.  Publicize high-profile media coverage on company website and maintain the PR site on kemin.com.  Publicize all upcoming and current publicity through a wide range of consumer, trade and online outlets and sites.  Provide thought leadership on the evolution of advertising, emerging trends, technologies, entertainment and media, especially with regard to the digital media space Work with marketing team to ensure a connection between content creation and publicity.  Update and optimize sales presentations, tools and collateral through engagement with sales team to understand and address their needs Responsible for every aspect of coordinating photo shoots with talent including working with other departments to hire photographers, scouting locations, planning budgets, etc.  Vice President/Marketing ¬∑ Built Marketing Department, developed consistent plans, goals, budgets, campaigns to build brand awareness and produce results ¬∑ Simultaneously coordinated/managed all advertising, corporate events, trade shows, public relations, proposals, customer appreciation events, sales collateral for each business segment including Housby Mack, New and Used Trucks, Isuzu, VOCON Auctions, Housby Truck Lube, Housby Mixer Group, Second Generation as well as individual dept (parts, service, paint, body shop) ¬∑ Implemented systems and strategies to develop consistent marketing throughout all business channels including monthly communications to large customers and prospects.  Organized, maintained and grew database from 15,000 ¬≠ 100,000+ contacts ¬∑ Developed custom websites to allow customers to track purchases and progress of equipment ¬∑ Redesigned/updated main website to be more customer friendly ¬∑ Implemented online bidding for auctions which exposed company to worldwide audience and increased customer attendance to sales by 100% ¬∑ Increased traffic to auction website from average of 300 page views a day to 5000+ page views/day.  Up to 30,000 page views on days leading up to auctions ¬∑ Simultaneously developed marketing plans for startup auction company and launch of truck lube targeting multiple audience groups.         12/2004   to   07/2006     Assistant Vice President, Sales Development Consultant    Company Name   Ôºç   City  ,   State      Sales Management Team ¬∑ Regular interaction with Executive Leadership Team ¬∑ Launched/Project Manager/Executive Producer of quarterly audio show hosted by National Sales Managers ¬∑ Project Manager/Executive Producer quarterly skill building video series ¬∑ Developed unique promotional campaigns to build awareness about projects and maintain visibility between each release ¬∑ Responsible for writing retail keynote speech for National Sales Managers at national sales conference ¬∑ Executive Producer of Recruiting Video for national recruiting campaign which won two National Telly Awards for team building and recruitment ¬∑ Wrote scripts for multiple videos and workshops to drive national campaign/partnership with bestselling author, David Bach, to help inspire millions of Americans to purchase a home ¬∑ Manage multiple outside vendor relationships ¬∑ Called on to help various departments write speeches, scripts, press releases and newsletters as needed.         09/1993   to   10/2004     Producer    Company Name   Ôºç   City  ,   State      Responsible for all aspects of producing The Oprah Winfrey Show ¬∑ Responsible for conceiving strategic, new, original and interesting ideas for 20+ hour long shows per season ¬∑ Produce 2-3 shows a month covering a range of topics (Oprah's Voting Party with Cameron Diaz, Drew Barrymore, PDiddy and Christina Aguilera; Inside Detox: a suburban mother's struggle to kick her addiction to prescription drugs; The Cast of Friends Says Goodbye; Lisa Ling Investigates Bride Burnings; Julia Roberts is Having Twins, Weight Loss Success Stories with Bob Greene) ¬∑ Supervise team of three associate producers, production assistant, researcher, field producer, legal coordinator, audience coordinator ¬∑ Write show scripts and voice overs ¬∑ Field produce multi-camera shoots with Oprah Winfrey ¬∑ Adhere to budget ¬∑ Create and design special sets and graphics to set tone for each show ¬∑ Ability to juggle multiple show topics at one time in fast paced, high pressure environment without missing any details or deadlines ¬∑ Perform daily negotiations with movie studio executive, networks, publicists, talent, record labels, corporations, advertising executives, product managers.          Education          Bachelor of Arts  :   Sociology, Journalism    Drake University   Ôºç   City  ,   State       Sociology, Journalism         Skills     administrative, photo, advertising, ad copy, agency, audio, broadcast, budgets, budget, com, content creation, database, editorial, edit, fast, features, graphics, team building, Leadership, legal, managing, marketing plans, marketing, Marketing consulting, media relations, media training, messaging, Lisa, negotiations, networks, newsletters, newspapers, page, paint, photography, camera, presentations, press, press releases, PR, producing, Producer, progress, proposals, Public Relations, public relations, publicity, radio, Recruiting, recruitment, researcher, retail, Sales, Sales Management, seminars, scripts, speeches, speech, Stories, strategic, strategic marketing, television, trade shows, unique, Video, website, web content, websites, workshops, author, articles                      Additional Information      Awards     ¬∑ Emmy, BEST TALK SHOW ¬∑ National Telly Award for WFHM Sales ¬≠ Team building ¬∑ National Telly Award Category ¬≠ Corporate Recruitment Iowa Women's Leadership Conference, Steering Committee ¬∑ Appointed to National Mack Dealer Marketing Advisory Board by Mack Corporate     "
PUBLIC-RELATIONS,"         MARKETING & PUBLIC RELATIONS MANAGER           Summary     Decisive¬† Marketing Manager ¬†  who drives company growth through creative and innovative marketing strategies. Skilled at analyzing market trends and customer needs to develop highly-effective and targeted marketing campaigns.  Experienced Restaurant Manager who oversaw a high-volume,¬†multi-million dollar restaurant. Versed in planning daily operations, staffing and inventory management.         Highlights          Brand development  Brand recognition optimization  Knowledge of market trends  Quality leadership      Operations management   Full service restaurant background     Hiring and training     Ability to handle fast-paced environment            Experience      MARKETING & PUBLIC RELATIONS MANAGER    April 2015   to   Current     Company Name   Ôºç   City  ,   State








Roles & Responsibilities:
                      ‚Ä¢ Develop and execute integrated campaigns to drive awareness, press, traffic and revenue, including
public relations initiatives, social media campaigns, promotions, partnerships, on‚Äê and offpremise
events, giveaways and sponsorships.
                      ‚Ä¢ Drive creative brainstorms to generate bold, inventive ideas.
                      ‚Ä¢ Collaborate with restaurant teams, as well as corporate culinary, operations and accounting, to
activate initiatives, determining budget, timeline, staffing, training, and methodology for
tracking and evaluation.
                      ‚Ä¢ Oversee multi‚Äêchannel messaging and communications with current and prospective guests through
email marketing, website, social media, public relations, in‚Äêstore signage, printed collateral and
loyalty program.
                      ‚Ä¢ Direct and help manage various regional public relations agencies, overseeing strategy, media
outreach and reporting.
                      ‚Ä¢ Manage press inquiries, including facilitating in person, phone and email interviews; materials
requests; media training of chefs, sommeliers, managers and executives; paid and unpaid
filming opportunities; and celebrity chef appearances.
                      ‚Ä¢ Supervise the creation of all regional public relations and marketing materials while maintaining
consistent brand standards.
                      ‚Ä¢ Represent The ONE Group and its brands at industry events and in the cultivation of local and regional
relationships with restaurant, hotel, promotional, event, charity, agency and vendor partners.
                      ‚Ä¢ Develop and manage marketing budget, effective tracking and of costs and spending, executing
promotional activities and programs within agreed upon budget. Prepare, participate and lead
marketing portion of P&Ls monthly.
                      ‚Ä¢ Monitor, review and report on all department activity and results.
                      ‚Ä¢ Manage up to three venues and its associated deliverables.
Qualifications:
                      ‚Ä¢ Marketing or public relations‚Äêrelated degree or equivalent professional qualification, followed by
minimum of 5 years industry experience.
                      ‚Ä¢ Experience in all aspects of developing and implementing marketing, advertising, public relations,
digital and promotional programs to meet brand objectives.
                      ‚Ä¢ Experience managing a team and/or multiple venues/departments.
                      ‚Ä¢ Positive self‚Äêstarter with a strong sense of accountability and commitment to excellence.                   ASSISTANT GENERAL MANAGER    April 2012   to   April 2015     Company Name   Ôºç   City  ,   State       Day-to-Day Management
ÔÇß   Manage, lead and mentor floor Managers and Staff
ÔÇß   Ensure service is maintained at the utmost of quality levels
ÔÇß   Develop risk management and mitigation strategies
ÔÇß   Represent The ONE Group in investigating, answering & settling grievances in absence of General Manager or Director of Food & Beverage
ÔÇß   Maintain all corporate mandates
ÔÇß   Update and track daily reports

     Staffing and Team Development
ÔÇß   Analyze staffing requirements, develop iteration plans, and assess opportunities for future growth
ÔÇß   Interview, screen, and recruit job applicants
ÔÇß   Coach and train management staff
ÔÇß   Responsible for Team performance ‚Äì morale, productivity, energy     Fiscal Responsibility
ÔÇß   Monitor activities and expenses
ÔÇß   Assist in setting and monitoring sales forecasts and profitability reports
ÔÇß   Keep General Manger informed of sales and key issues
ÔÇß   Increasing sales through marketing, networking and incentives for staff to raise guest check average.
ÔÇß   Assists in maintaining budgeted revenues, cost of sales (COS), labor, supplies & operating cash flow (OCF)
ÔÇß   Reviews monthly profit and loss statement (if assigned) and acts on all variances          Education      Bachelor of Science   :   Marketing and Business  ,   2011    Marymount Manhattan College   Ôºç   City  ,   State  ,   USA         "
PUBLIC-RELATIONS,"         VP, PUBLIC RELATIONS ACCOUNT DIRECTOR       Professional Summary    Dedicated and experienced communications and public relations vice president with a proven track record of success in the areas of food, retail, tourism, technology, science, biotechnology, healthcare, retail, non-profit and government. Media relations expert with history of securing placements in top publications and outlets. Highly regarded for leadership and execution of award winning public relations and integrated marketing campaigns.      Skills                    Work History      VP, Public Relations Account Director     09/2006
                                to   Current      Company Name   ‚Äì   City  ,
                              State      Strategize, direct, manage and oversee day-to-day and long-term communications and public relations activities for high profile accounts such as Ocean City, Md., Department of Tourism, OLD BAY, McCormick & Company, Marble Slab Creamery, Great American Cookies, Pretzelmaker, Hot Dog on a Stick, The Maryland Stem Cell Research Commission, The Maryland Technology Development Corporation, Nobel Learning Communities, Inc., and The Center for Eating Disorders at Sheppard Pratt.  Create, execute, and manage local, regional and national integrated marketing, media relations, public relations and branding campaigns that meet specific communications goals.  Demonstrate expertise in the areas of written communications, editing, media documents and press kits, feature and speech writing, message points, newsletters, interview coordination, internal and external communications plans, crisis communications and response, website copy and maintenance, marketing collateral pieces, and social media posts.  Serve as spokesperson and on-call crisis management and response and strategy expert.  Secure placements in consumer and trade media outlets.  Tops hits include the front page of USA Today, The Today Show, Studio B with Sheppard Smith, Fox & Friends, Newsweek, and Huffington Post.  Pitch, organize and schedule media tours with client spokespeople.  Advise and streamline internal communications processes and procedures for clients and offer council for communications best practices.  Work with MGH's internal research team to conduct and evaluate quantitative and qualitative research in regard to brand awareness, consumer preferences and behaviors.  Lead and manage staff to ensure accuracy in writing, consistent account messaging, and client and media interaction.  Recruit, hire and mentor department new hires and oversee the MGH intern program.  Play a key role in MGH's new business process including responding to RFPs, meeting with potential clients and presenting ideas and concepts for new business wins.  Display department and account leadership and success through swift rise in MGH management structure.  Promoted from account coordinator, to account executive, to account manager, to account director to current position (vice president, public relations account director) in eight years.         Public Relations and Marketing Coordinator     01/2006
                                to   08/2006      Company Name   ‚Äì   City  ,
                              State      Wrote and drafted press releases, media alerts, pitch letters and articles for Marketing Edge clients.  Coordinated correspondence regarding press releases including the scheduling of interviews and appearances.  Created advertising taglines, copy, image selection and ad layout for Marketing Edge clients.  Charged with the task of handling publicity and marketing efforts for books written by Marketing Edge clients.  Included frequent correspondence and contact with the media and major corporations.  Drafted proposals for potential Marketing Edge clients in regard to public relations and marketing strategies.         Intern     07/2005        Company Name   ‚Äì   City  ,
                              State      Worked with the Governor's speech writer developing and writing speaking and briefing points for the Governor's public appearances including important announcements regarding the State of Maryland and press events.  Researched in great detail information and details regarding many of the Governors speaking engagements to ensure accuracy and precision in each speech.  Developed a keen sense of the Governors writing and language techniques and the ability to reproduce those styles in     speeches.  Charged with the sole responsibility of creating and organizing a speech archive for the Governor's personal use that followed the span of his political career during terms in the House of Delegates, United States Congress and as Governor of Maryland.         Intern     07/2004        Company Name   ‚Äì   City  ,
                              State      Researched and provided support on legislative topics that were of interest to the Governor.  Wrote policy briefings for the Governor's staff on various legislative topics.  Constructed informational binders for the Governor and his policy staff on issues facing the State of Maryland.  Included in-depth research, interviews and preparation of materials.  Attended weekly meetings and briefing events with the Governor.         Intern     10/2000
                                to   07/2001      Company Name   ‚Äì   City  ,
                              State      Assisted with case work regarding constituent problems, requests and concerns.  Drafted a speech that the Congressman read in front of the House of Representatives.  Worked on the Congressman's campaign for re-election to Congress in 2000.  Assisted with paper work and applications for the Congressional Nominations to the National Service Academies.  Performed various clerical duties such as filing, answering phones, prepared correspondence dealing with constituent inquires.         Education      Master of Arts  :   Strategic Communication      December 2006     Villanova University    -
                          City  ,
                          State              Master of Arts  :           Villanova University    -
                          City  ,
                          State              Masters of Arts  :   Strategic Communication     12 2006       -
                                   Strategic Communication       Graduate Certificates: Graduate Certificate in Public Relations and Journalism  :      5 2006       -
                                          Bachelors of Arts  :   Political Science     5 2005     Cum Laude Gettysburg College    -
                          City  ,
                          State       Political Science       Skills    streamline, ad, advertising, branding, business process, clerical, CMS, council, crisis management, crisis communications, client, clients, Edge, editing, filing, front page, Functional, Hot Dog, image, Journalism, layout, leadership, letters, Mac, director, marketing strategies, marketing, marketing collateral, materials, media relations, meetings, mentor, messaging, Excel, Microsoft Outlook, Power Point, 2000, Microsoft Word, newsletters, Operating Systems, organizing, presenting, press kits, press, press releases, processes, proposals, Public Relations, speaking, publicity, qualitative research, read, Research, scheduling, speeches, speech writing, speech, strategy, swift, answering phones, Tops, website, written communications, written, writer, articles      Additional Information      LEADERSHIP/VOLUNTEER WORK Advisory Board Member of Business Volunteer Unlimited's GIVE Program - Public Relations Co-Chair 2010 Graduate of Business Volunteer Unlimited's GIVE (Getting Involved in Volunteer Experiences) Program Past Board Member and Regular Volunteer at The Baltimore Humane Society - Manager of Volunteer Partnership Program with MGH Baltimore Child Abuse Center (BCAC) - Pro Bono Public Relations Support Volunteer at The SEED School of Maryland Active Member of the Gettysburg College Alumni Association - Baltimore Chapter STANDOUT AWARDS Public Relations Society of America, Maryland ""Best in Show"" Winner, OLD BAY ""Baltimore Bill the Weather Predicting Crab"" Media Stunt (2013) The Maryland Daily Record ""20 in Their Twenties"" Winner, named one of the leading young business professionals in Maryland business and one to watch (2011) Public Relations Society of America ""Bronze Anvil,"" Ocean City, Md., Department of Tourism Press Kit (2008) State of Maryland Governor's Citation, awarded for positive contributions to state government and community (2004) Congressional Award of Recognition, awarded for leadership within the community (2001)      "
PUBLIC-RELATIONS,"           PUBLIC RELATIONS & COMMUNICATIONS MANAGER         Professional Summary      Public Relations Manager | Strategy | Execution | Results   Strategic, results oriented and licensed PR professional with extensive experience directing communication campaigns in both agency and in-house settings. Proven creative talent with demonstrated strength in producing and implementing media strategies. Well-versed in corporate communication, promotional support and branding. Exceptional writing, editing and interpersonal skills with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments.       Skills          Creative writing  Strategic messaging  Team Leadership  Press Releases & Press Kits  Crisis Management  Promotion & Image      Media Relations  Campaign Development  Community Relations  Social media coordination  Problem solving  Media relations training            Work History      Public Relations & Communications Manager   ,     01/2019   to   Current     Company Name   ‚Äì   City  ,   State     Direct Report to the President. Lead the development, implementation and monitoring of the work strategy aligned to the operation of the station in both internal and external   Oversee public relations activities and communications including press releases, social media, company literature, announcements, programming launches and media kits    Built a favorable brand image with customers, prospects, employees and public  Serve as primary media contact directing all publicity, viewership and consumer awareness, and image campaigns for Wapa and Wapa Deportes  Plan, develop and implement media action plans to support and positively position the company  Identify and implement creative ways to actively manage and promulgate the corporate reputation  Work with the Crisis Communications Committee to develop communications plans and strategies  Serve as primarycontact for media  Build relationships with media to facilitate communication for crisis management and other activities that may draw media interest  Identify opportunities to partner with and enhance community communication efforts  Develop a variety of communications pieces, including but not limited to fact sheets, speeches, letters and press releases  Coordinate media tours to promote special projects and new programs through internal and external outlets  Maintain an effective relationship with external parties, such as community leaders, government and media  Communicate positive and negative feedback from media/community/audience to work toward a beneficial outcome and ensure positive positioning for the company  Coordinate events for external audiences, including press conferences    Results:    Established and nurtured relationships with media representatives across all major news outlets  Developed and implemented Wapa Contigo program to reinforce community relations  Developed and managed communications campaigns for programming launches with strategic messages translated in more viewers  Partnered with non profit organizations as Susan G. Komen and SER of Puerto Rico to maximize social responsibility  Relaunched corporate and organizational culture         Public Relations Coordinator  ,     06/2011   to   01/2019     Company Name   ‚Äì   City  ,   State     Direct Report to President of the Programming, Promotions and Production. Lead the internal and external communication for programming launches and established cross promotions   Developed and executed public relations campaigns that integrated with clients' marketing strategies  Wrote press releases and stories, pitched ideas to media and compiled research and reports  Arranged interviews, speaking engagements and other media opportunities  Created messages, position statements and other corporate communications based on company's objectives         Account Executive  ,     01/2005   to   06/2011     Company Name   ‚Äì   City  ,   State     Direct Report to the President.   Managed up to five clients simultaneously, including International companies such as: McDonald¬¥s and Nissan  Wrote fact sheets, press releases, talking points, letters, speeches and articles  Coordinated, managed and organized events, such as press conferences, exhibitions, meetings, launches and promotions  Performed media monitoring, analysis and ROI reports for clients and their competitors  Coordinated media tours  Trained up to three employees  Supported strategies and other corrective actions employed to solve problems and issues as part of the crisis management process  Produced over 15 public relations pieces per month, getting 90% of them published in at least two media outlets  Got more than $1M ROI publicity in a year for a client  General Editor of a corporate newsletter that was read by more than 3,000 employees         Education      Master   :   Public Relations  ,   04/2011     University of Sacred Heart   -   City             Bachelor of Arts  :   Advertising & Public Relations  ,   04/2005     University of Puerto Rico   -   City                https://www.linkedin.com/in/migdaliz-ortiz-8303653b         Affiliations      Board Member of the Public Relations Professionals Association (ARPPR) - 2019  Public Relations Professionals Association (ARPPR) member  Global Alliance member        Additional Information     ‚Ä¢ Bilingual ‚Äì Oral and Written Proficiency in English & Spanish
‚Ä¢ Computer Knowledge - Windows; MS Office Suite (Advanced: Word, Power Point and Outlook & Intermediate: Excel)       Certifications     Communications Manager Certification - Business School of Navarra, Spain - 2010  Public Relations License R-223 since 2014       Skills      Creative writing  Strategic messaging  Team Leadership  Press Releases & Press Kits  Crisis Management  Promotion & Image    Media Relations  Campaign Development  Community Relations  Social media coordination  Problem solving  Media relations training        Work History      Public Relations & Communications Manager   ,   01/2019   to   Current     Company Name   ‚Äì   City  ,   State     Direct Report to the President. Lead the development, implementation and monitoring of the work strategy aligned to the operation of the station in both internal and external   Oversee public relations activities and communications including press releases, social media, company literature, announcements, programming launches and media kits    Built a favorable brand image with customers, prospects, employees and public  Serve as primary media contact directing all publicity, viewership and consumer awareness, and image campaigns for Wapa and Wapa Deportes  Plan, develop and implement media action plans to support and positively position the company  Identify and implement creative ways to actively manage and promulgate the corporate reputation  Work with the Crisis Communications Committee to develop communications plans and strategies  Serve as primarycontact for media  Build relationships with media to facilitate communication for crisis management and other activities that may draw media interest  Identify opportunities to partner with and enhance community communication efforts  Develop a variety of communications pieces, including but not limited to fact sheets, speeches, letters and press releases  Coordinate media tours to promote special projects and new programs through internal and external outlets  Maintain an effective relationship with external parties, such as community leaders, government and media  Communicate positive and negative feedback from media/community/audience to work toward a beneficial outcome and ensure positive positioning for the company  Coordinate events for external audiences, including press conferences    Results:    Established and nurtured relationships with media representatives across all major news outlets  Developed and implemented Wapa Contigo program to reinforce community relations  Developed and managed communications campaigns for programming launches with strategic messages translated in more viewers  Partnered with non profit organizations as Susan G. Komen and SER of Puerto Rico to maximize social responsibility  Relaunched corporate and organizational culture         Public Relations Coordinator  ,   06/2011   to   01/2019     Company Name   ‚Äì   City  ,   State     Direct Report to President of the Programming, Promotions and Production. Lead the internal and external communication for programming launches and established cross promotions   Developed and executed public relations campaigns that integrated with clients' marketing strategies  Wrote press releases and stories, pitched ideas to media and compiled research and reports  Arranged interviews, speaking engagements and other media opportunities  Created messages, position statements and other corporate communications based on company's objectives         Account Executive  ,   01/2005   to   06/2011     Company Name   ‚Äì   City  ,   State     Direct Report to the President.   Managed up to five clients simultaneously, including International companies such as: McDonald¬¥s and Nissan  Wrote fact sheets, press releases, talking points, letters, speeches and articles  Coordinated, managed and organized events, such as press conferences, exhibitions, meetings, launches and promotions  Performed media monitoring, analysis and ROI reports for clients and their competitors  Coordinated media tours  Trained up to three employees  Supported strategies and other corrective actions employed to solve problems and issues as part of the crisis management process  Produced over 15 public relations pieces per month, getting 90% of them published in at least two media outlets  Got more than $1M ROI publicity in a year for a client  General Editor of a corporate newsletter that was read by more than 3,000 employees      "
PUBLIC-RELATIONS,"         EVENTS & PUBLIC RELATIONS LEADER       Summary    I am an Marketing Specialist that creates and executes first class corporate and store events, marketing plans, and social
media content to support stores sales objectives as well as company's overall objectives. I am seeking a corporate event
planning or marketing position. Planned multiple events for new Scheels stores including a number of PR events as well as formal events.
Major projects included social media development for our 26 stores and planning multiple expos and conferences.        Experience     12/2015   to   Current     Events & Public Relations Leader    Company Name   Ôºç   City  ,   State      Collaborate with marketing leaders to understand store's markets and put together the best event and marketing plans
for each region.  Create an annual strategy of events that promote and align with stores goals and creates  customer and store
interactions.  Lead the development and execution of strategic events, trade shows, demos, expos, event sponsorships, community
involvement, and conferences.  Develop and execute marketing plans for events and other store promotions.  Create event content for social media, blogs, in-store signage, radio and other traditional media.  Act as my own Project Manager when creating marketing plans for events by facilitating communication between
vendors, agencies and internal teams to ensure marketing plans are following timelines, brand standards, objections,
and budgets.  Coordinate registration and payment procedures, promotional advertising and mailings and corporate sponsorship
activities.  Foster excellent communication between internal teams as well as with Scheels stores.  Buy media (TV, radio, print, digital).  Develop, track and maintain budgets.  Ensure cost-saving methods and spending within allotted budgets.  Conduct pre & post event evaluations to improve ROI of future events as well as improve quality and effectiveness
of marketing and communications initiatives.         12/2014   to   11/2015     Events Coordinator    Company Name   Ôºç   City  ,   State      Order, proof and create all marketing material for events and promotions.  Provide excellent service to Scheels stores and external vendors.  Write copy for marketing communications material.  Examples include in-store signage, blog, press releases, Facebook events, radio and email blast.  Schedule speakers, vendors, and participants.  Coordinate event logistics & details, including registration and attendee tracking, presentation and materials support
and pre- and post-event evaluations.  Hire staff to work the event, including security personnel and entertainment.  Organize all event logistics and act as an onsite manager for events.  Calculate budgets and ensure they are adhered to.  Provide project status to store directors and leadership team.         09/2013   to   10/2014     Project Assistant    Company Name   Ôºç   City  ,   State      Plan Grand Openings for finished healthcare, education and sports & recreations building projects.  Coordinated trainings, luncheons/dinners, business meetings, and travel arrangements.  Created and updated marketing content including proposals, brochures, invites and social media.  Prioritized, generated and tracked contracts, as requested by Project Managers, with sharp deadlines to ensure
projects stay on timelines.  Invoiced large financial payments and assisted in tracking budgets with great attention to detail on multimillion
dollar projects mostly in the healthcare industry.  Organized required catering service, venture and equipment setup for events including golf tournaments,
appreciation dinners and company retreat.  Provided the highest level of customer service to customers and clients.  Addressed customer questions, concerns and needs in a professional manner.         12/2012   to   11/2013     Marketing & Events Intern    Company Name   Ôºç   City  ,   State      Collaborated with team to strategically plan most profitable fundraising events while creating awareness for our
non-profits mission.  Proposed, purchased and assembled local advertising for events including radio, print and social.  Delegated responsibly to interns before and during the events to run seamless events.  Coordinated event logistics, including registration and attendee tracking, presentation and materials support and pre
and post-event evaluations.  Created and update social media channels including Facebook, Twitter, Instagram and Pinterest.         07/2012   to   09/2012     Marketing Intern    Company Name   Ôºç   City  ,   State      Assisted in planning and promotion of a variety of local events including Mankato Marathon, Senior Games,
Ribfest, Mankato Air Show, Vikings Training Camp booths.  Coordinated the technical needs of events including administering contracts, purchasing materials, obtaining
permits, arranging security and parking, and soliciting vendors and sponsors.          Education and Training     2013     B.A: MASS COMMUNICATIONS BUSINESS MARKETING      Minnesota State University                    Skills    advertising, attention to detail, brochures, budgets, excellent communication, conferences, content, contracts, clients, customer service, email, financial, fundraising, leadership, logistics, marketing plans, marketing, marketing and communications, marketing communications, marketing material, materials, meetings, personnel, press releases, understand store, promotion, proposals, purchasing, quality, radio, strategy, strategic, TV, trade shows, travel arrangements   "
PUBLIC-RELATIONS,"         MARKETING AND PUBLIC RELATIONS MANAGER           Summary     Enthusiastic and creative Visual Designer with exceptional flexibility and resourcefulness.outstanding time management and prioritization skills in completing time-critical projects.Adept at managing heavy workloads while focusing on designing creative, visually-appealing graphics. Excellent communication, interpersonal and client management skills to produce outstanding visual products.Thrives in a highly collaborative, fast-paced environment.       Highlights          Graphic design  Creative direction  Art direction  Budgeting  Vendor / subcontractor relations  Brand strategy  Industry standard software:  Adobe Creative Suite (Photoshop, Illustrator, InDesign, Flash, Acrobat), Quark Xpress,  Microsoft office (Word, Excel, PowerPoint)  Wordpress, Blackbaud NetCommunity, Constant Contact                Experience      Company Name          Design, layout, and production of collateral such as, brochures, sell sheets, advertisements and trade show booth graphics.  Flash Web Demos and Web Banners: Design, layout and development of online applications such as Interactive Demos and micro sites for the Home Appliance and Wireless division.  Developed narration / scripts, Flash programming.  Designed ""Rice Cooker"" point roll banner campaign.  Product Packaging: Design and layout of retail packaging for a variety of Sanyo products such as Hello Kitty Toaster, Coffee Maker, and Waffle Maker; Eneloop rechargeable batteries for breast cancer awareness.  Blister retail packaging design for Eneloop Wii RemoteTM Charging System to be sold at Costco.  Packaging design, layout and production for Air WasherTM - air purification system to be sold at Bed, Bath & Beyond.  Developed product identity and sales brochure for Air WasherTM brand.  Highmark Funds Print Collateral: Design, layout and production of marketing collateral such as brochures and investment kits for their individual investment products.  Designed direct mail campaigns for their Asset Allocations Funds.  Developed marketing / sales materials for brokers to use such as product line brochures, monthly and quarterly fact sheets, and posters.  Countrywide Print Collateral: Design, layout and production of marketing collateral such as brochures, investment kits, fact sheets, posters and direct mail campaigns for Countywide Home Loans, Countrywide Capital Markets, Countrywide Security Corporation, Countrywide Asset Management Corporation.  Developed and designed branding guidelines for Full Spectrum Lending (a member of the Countrywide family.) Oversaw strategic development of consumer as well as B2B collateral Western Bagel Baking Corporation Print Collateral: Design and Layout of magazine advertisements.  Coordinated and supervised photography for their entire product line.  Web Design: Designed and supervised the rebranding and development of the new website for WesternBagel.com Product Packaging: Design and layout of retail packaging for their new and existing product line.          Marketing and Public Relations Manager    January 2011   to   Current     Company Name          This position lies within the Advancement Department and is responsible for art direction, design of all print and digital publications and materials that support the admissions department, alumni relations, volunteer relations, summer programs, and fundraising efforts.  Design and supervise production of school magazine, three issues per year; admissions materials; brochures; annual report; invitations; programs; merchandise; street banners; other projects as assigned; and event photography Implemented and maintain a social media presence on Facebook and Twitter.  Created a maintain a news site in wordpress.  Manage outside vendors for printing, photography and writing.  Manage budget and calendar.          Partner/ Creative Director    January 1995   to   January 2011     Company Name   Ôºç   City        Responsible for Designed and printed online interactive sales and marketing collateral.creative / art direction of client collateral.  Managed office budget, client budget and supervised a team of eight desment of advertising and marketing campaigns.  Coordinated and supervised multi-disciplinary team - designers, programmers, copywriters, photographers, illustrators - to ensure strategic and creative development, and integrated consistency for client's brands.  Project management, client interface, internal budgeting.  Print management, including, pre-press, and press checks Los Angeles County Sheriff's Department Print Advertisements and Marketing Collateral: Design and layout of print advertisements for newspapers and magazines.  Design, layout and production of recruiting materials including brochures, one-sheets, folders.  Implemented a marketing campaign targeting women ages 21-35.  Media Buys: Responsible for the creation of marketing and advertising campaigns for outdoor (billboard) media, radio and television.  Directed photo shoot for Deputy portraits and managed schedules and managed contracted budget.          Education      BA   :   Graphic Design  ,   1 1995    California State University   Ôºç   City        Graphic Design        Languages    Bilingual (Spanish)      Skills    Adobe, Acrobat, photo, Photoshop, Advertisements, advertising, Art direction, Asset Management, B2B, Banners, Brand strategy, branding, brochures, brochure, Budgeting, budget, Capital Markets, com, Creative direction, client, creative development, direct mail, Flash, fundraising, Funds, Graphic design, graphics, Illustrator, InDesign, Layout, marketing, Marketing Collateral, materials, Excel, Microsoft office, office, PowerPoint, Word, newspapers, Packaging design, Packaging, photography, posters, pre-press, press, programming, Project management, publications, Quark Xpress, radio, recruiting, retail, sales, scripts, Spanish, strategic, strategic development, television, website, Web Design   "
PUBLIC-RELATIONS,"         ADMINISTRATIVE CLERK/ PUBLIC RELATIONS MANAGER       Summary    Recent Biola University Communication Studies graduate with experience in HR/ Training and Development, recruitment, billing, event planning, and education. Seeking opportunity to work in a collaborative environment to build professional experience.      Education      Bachelor of Arts  :   Major Rhetorical/Interpersonal Communication, minor Biblical Studies   May 2016       Biola University   City  ,   State        Communication classes tackled topics of large-scale interest and delve deep into providing legitimate arguments and proofs. Studies resulted in honing of interpersonal and public communication skills as well being adaptive.¬†    Learned to analyze human behavior, asses work culture, develop case studies, research, perform text analysis and more. Averaged 18 unit course loads while being involved in a whole host of extra curricular clubs and events.    Resulting in preparation to enter any workplace.         Experience      Administrative Clerk/ Public Relations Manager   08/2016   to   Current     Company Name   City  ,   State      Manages an average of three hundred active members on a daily basis. Actively engages in....   Recruitment  Outreach  Trainings  Billing  Telephone
inquiry incoming and outgoing.    Organizes medium scale events. Assists all members and staff in logging sensitive information.¬†  Works directly under business owner, coaches
and other staff members to develop strong interpersonal relationships with
clients.         Youth leader   02/2016   to   03/2017     Company Name   City  ,   State      R esponsible for teaching an average of fifteen high school children every Sunday. Assisted youth group in leading discussion based learning and inquiry.    Presented various arguments pertaining to all topics  Engaged in questions of morality, ethics, and issues today.  Allowed participates to formulate methods of critical thinking.   Aided youth with life lessons, tools for the future, and room to explore ideas. Overall acted as tutor and aid when needed.         Human Resources & Training and Development Intern   09/2015   to   06/2016     Company Name   City  ,   State      Access Services Para-transit organization provides transportation to disabled community. Working directly under Metro Services Access is state and federally funded project which gives a cheap alternative to those who qualify.    Operated directly under Training and Development Manager as well HR director.¬†  Created several training programs for company internal usage.  Wrote multiple (RFQ)'s Request for Proposal Forms.  Outreached for large scale job fair  Acted as main lead for multiple Human Resources projects such as new hire employee material compilation and distribution.  Updated over one hundred employee files containing sensitive and confidential information.  Observed and participated in several executive meetings.¬†   Operated within several different departments within Access Services to complete whole hosts of tasks varying from Human Resources to assisting directors.¬†         Realtor Assistant   03/2014   to   06/2015     Company Name   City  ,   State      ‚Äã Keller Williams is real estate team that handles probate, trust, and various aspects of Real Estate.   Entailed various work hours spanning from Monday to Sunday.   Transported sensitive information to and from law firms and Realtor Offices.  Assisted in hosting open houses for possible buyers and real estate agents.  Cold Called clients and handled telephone inquiry regarding details of estates.  Regularly updated new client information in computer system.   Worked directly under Mary Almada to complete various tasks within short period of time.         Student Voice   10/2012   to   05/2014     Company Name   City  ,   State      Served as a student's recruiter for Biola's Multi-Ethnic Parent Advisory Counsel.   Worked directly with Provost and several departments heads to better establish recruitment goals and make necessary changes for incoming students.  Personal outlook provided the counsel on social and cultural environment on campus to better target incoming students.  Counsel established a effective means of communication between several department.  Hosted large-scale outreach events such as community breakfasts where incoming student and parents listed to my personal outlook as well as university president, provost, and several top school officials.   Participation in counsel fostered established means of communication between students, departments, and others. Resulted in better retention and aim of funds and university recruitment.‚Äã         Biola Ethnic Advancement Team   09/2012   to   04/2014     Company Name   City  ,   State














Responsible for traveling with B.E.A.T. team to recruit from churches, schools, and college fairs.   Delivered PowerPoint presentations on behalf of Biola University.  Traveled within the
greater Los Angeles region acting as Student Recruiter  One of several main speakers that gave testimonials of experience at Biola.   Honed public speaking skills through time and experience.    ¬† Visited dozens of location and educated personal on positive reasons to attend Biola University.         Apprentice Electrician   06/2012   to   09/2015     Company Name   City  ,   State       As an apprentice electrical worker for Hilight Electric I replaced lights, fixed wiring, and assisted co-workers.  I was responsible for loading work trucks with accurate amount of supplies to make modifications to our client's locations, which included, but no limited to, Jack in the Box, Denny's, and Pizza hut.  Although it was hard labor the work required a strong memory, intelligence, and technicality.          Accomplishments     ‚ÄãMillennium Momentum Leadership Developmental Institute Graduate, 2014-2015
    Engaged in extracurricular course on leadership, education, and professionalism and it is one committed to increasing the number of students and young professionals in the workplace.   Participated in all day once a month¬†seminars where students would receive lectures and interact with city officials, work place professionals, CEO's and many other to enhance our networking skills and professionalism.  After engaged with organization for short time was hand picked to represent Biola University as a temporary liaison.  Recruited several other students for the next incoming class.   Actively engaged in training and displayed professional character eventually leading to internship at Access Services.‚Äã       Skills      Educator   Social Media  Recruitment¬†  Communicator     "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS & DEVELOPMENT ASSOCIATE       Summary    Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner, VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop and Adobe Acrobat.  Proficient with mainstream social networking sites.      Highlights
 Training and
     development   Team building
     & management    Dedicated to
     process improvement  Invoice
     processing  Management of remote employees      High customer service standards  Client relations specialist   Excellent communication skills    Filing and data archiving  Computer-savvy¬†             Experience     06/2012   -   11/2015     Company Name   Ôºç   City  ,   State    Public Relations & Development Associate        Managed the day-to-day operations of the Public Relations and Development Office.  Facilitated the planning and execution of annual fundraisers, including creating invitations, tracking replies, preparing and tracking invoices, depositing payments into the appropriate accounts, paying vendors and preparing and mailing thank you letters.  Processing donations for the Health Fund and Medical Center, Nursing Home, Medical Center, and Dr.  Nicholas DeRobertis Foundation.  Contributed information regarding events and accolades to the Medical Center's employee newsletter.  Assisted in creating marketing and promotional materials.  Monitored the Medical Centers Facebook pages reviews, submitting positive reviews for the employee newsletter and reporting negative reviews to the Vice President for further review.  Managed the physician referral line.  Performed other duties as requested by the Vice President of Human Resources/Public Relations and Development.         06/2010   -   05/2011     Company Name   Ôºç   City  ,   State    Specialist        Provided administrative support including answering calls and filing client paperwork.  Contacted clients in arrears to prevent suspension or cancelation of policies.  Reviewed renewals against previous year's policies and created insurance summary booklets for VIP clients.  Contacted policyholders to obtain missing information.  Submitted policies changes and insurance claims to insurance companies on behalf of the client.  Provide customer service, such as giving limited instructions on how to proceed with claims.         07/2004   -   06/2008     Company Name   Ôºç   City  ,   State    Admissions Processing Manager        Interviewed, hired, trained, and managed employees of the Admissions Processing Center.  Maintained and administered the admission policies and procedures for all undergraduate and graduate programs.  Recommended and maintained the policies and procedures concerning all aspects of the college's computer systems as they related to admissions.  Assisted in writing and editing admission correspondences to applicants and students regarding their admissions record and standing.  Coordinated with an outside agency to mail correspondences to applicants and students.  Managed the Cisco Phone queue for the Admissions Processing Center.  Managed the testing of system updates as they related to admissions.  Accountable for the accurate and timely processing of admission records and matriculation status.         01/2002   -   06/2004     Company Name   Ôºç   City  ,   State    Admissions Processing Assistant Director        Created and maintained VisiFLOW accounts for all college employees.  Trained new employees and managed weekly work schedule.  Supervised workload of the staff and student workers.  Supervised staff and student workers in the absence of the director.  Quality assured work performed by the staff and student workers.  Developed and distributed a manual of admission processing policies and procedures for the Admissions Processing Center.  Continued to perform the duties of the Senior Admission Processing Clerk as needed.         12/2000   -   06/2002     Company Name   Ôºç   City  ,   State    Senior Admissions Processing Clerk        Trained new employees and student workers.  Assisted the director in overseeing student workers.  Collected and processed admissions applications, official transcripts and supporting documents.  Determined if applicants met automatic admission standards.         10/1998   -   11/2002     Company Name   Ôºç   City  ,   State    Admissions Processing Clerk        Collected and processed admissions applications, official transcripts and supporting documents.          Education     February 2010     Mercy College  City  ,   State      Bachelor of Science  :   Corporate Communications    Corporate Communications        Skills    Seasoned professional with significant
experience in management, employee hiring and training, and customer service,
seeking a position that will fully utilize my skills, and offer an opportunity
for continued professional growth.¬† Specialties:
Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner,
VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop and
Adobe Acrobat.¬† Proficient with
mainstream social networking sites.   "
PUBLIC-RELATIONS,"         DIRECTOR OF PUBLIC RELATIONS & PARTNERSHIPS       Executive Profile     High-performing executive with extensive hospitality and luxury lifestyle experience. A strategic trendspotter who excels at developing dynamic partnerships and programs that serve as the impetus for multi-tiered marketing campaigns as well as top-tier media exposure.¬†       Skill Highlights             Social Media & Influencer Strategy  Project Management¬†  Brand Partnership Development¬†    CRM               Content & SEO Marketing  Budget Development & Management¬†  New Hotel Launch & Re-Launch/Brand Development            Core Accomplishments      Initiated and cultivated a¬†strategic business partnership between The Benjamin Hotel in Manhattan with Cornell Professor & Co-Author of  Sleep for Success ¬†Dr. Rebecca Robbins to provide hotel guests with a science-driven sleep program, resulting in more than 1.4 billion impressions in 2015.           Conceptualized and launched The Surrey's first full lobby & rooftop exhibition ""ArtSpeak"" with partner ArtMuse, which served as a robust marketing campaign to capitalize on the primary brand pillar and strengthen awareness among an affluent target market. To further align with efforts, the hotel was named ""Coolest Art Hotel"" by  Tatler Hong Kong  and ""World's Best Art Hotels"" by  Town & Country .         Grew CRM subscriber list from 78K to 102K members in one month due to a strategic partnership with media partner  Pure Wow , The New York City Ballet and Rebecca Taylor.¬†        Professional Experience      Director of Public Relations & Partnerships   03/2015   to   Current     Company Name   City  ,   State       Lead ideation and craft programming for Affinia Hotel Collection, The Benjamin and The Surrey with the purpose of creating experiences that truly benefit the end-user and support revenue goals.  Oversee strategic partnerships and collaborations connecting like-minded brands to enhance target audience awareness, to refresh digital/PR content, and to increase email traffic and improve SEO.  Lead media relations for hotels/spa to shift market share from competition and expand visibility among target audience yielding hits in  The New York Times ,  Yahoo! ,  USA Today ,¬† British Airways ,  Air France Magazin e, and  CNBC  ""Secret Lives of the Super Rich.""¬†          Marketing Director    05/2013   to   02/2015     Company Name   City  ,   State       Re-launched The Benjamin, a luxury boutique hotel, through a three-year, multiphase $10 million renovation and brand repositioning.  Redesigned programming by developing key partnership with up-and-coming lifestyle partners such as BarkBox, a subscription-based pet company, SIN Workouts, a high-end fitness concierge service, and Dr.¬† Robbins, co-author of Sleep for Success!     Led digital content marketing and CRM initiatives for independent hotels yielding a 19% increase year-over-year in  package  and promotion revenue production and a 23% increase in web revenue for The Benjamin within the first year.   Directed in-house and external creative teams, PR, and media buying agencies on creative development, messaging, production, campaign implementation, tracking, and analysis.  Served as brand management ambassador ensuring properties were accurately represented across touch points and customer-facing disciplines from management and sales to catering and staff teams.          Assistant Director/Marketing Manager   01/2010   to   04/2013     Company Name   City  ,   State       Launched The National Bar & Dining Rooms by  Food Network  Iron Chef Geoffrey Zakarian, designated as one of ""50 favorite New York restaurants"" by The New York Times, which involved leading the RFP process, overseeing graphic design development, and co-directing key partnership events with  Food Network ,  Saveur Magazine  and  Manhattan Magazine.¬†   Developed guest-centric hotel programming (e.g., Sleep Program, Winks Kidzzz Club, and Handel Group Management Coaching) that highlighted assets¬†distinct from the competitive set and created brand awareness which resulted in noteworthy coverage in  The New York Times ,  USA Today ¬†and  Departures.com .  Key member of the¬†website and mobile site development team for MansfieldHotel.com, Affinia.com,¬†and TheBenjamin.com, which included creative direction, layout, navigation and web content.  Supported sales teams with branded collateral and presentations for sales events and conventions.  Represented parent company at Annual NYU International Hospitality Industry Investment Conference and spoke on behalf of hotel brands at industry conferences on the topic of PR and influencer relations.          Account Director   09/2008   to   11/2009     Company Name   City  ,   State       Key client and press contact for the launches of Montage Beverly Hills, FIG Restaurant, and The Surrey collaborating with clients and press to craft compelling stories incorporating key messages and emerging trends covered in  W Magazine ,  Travel + Leisure ,  Departures ,  Vogue.com ,  Vanity Fair.com   and  T Magazine: The New York Times .  Developed media strategy for pitches, securing three new clients accounting for 65% of total revenue.          Account Supervisor/SAE   01/2006   to   08/2008     Company Name   City  ,   State       Created client campaigns and annual plans.  Identified and cultivated potential marketing partners for promotional initiatives to improve brand awareness.  Leveraged media relationships to produce top placements for clients, resulting in three Hospitality Sales & Marketing Association International Adrian Awards for 2007 and top-tier placements.  Generated top billing account wins by drafting new business plans as core member of the creative team.          Education      Master of Journalism  :   PR/Integrated Communications Science and Library Technology   August 2004       University of North Texas    PR/Integrated Communications Science and Library Technology        Bachelor of Arts  :   Psychology English   August 2002       University of North Texas & Baylor University    Psychology English        Professional Affiliations     Business Chicks USA  Denihan Talent Development Program  Luxury Society Member  Marie Forleo B-School  ?          Technical Skills and Qualifications         Public Relations Software: Gorkana, Meltwater  Desktop Publishing Software: Photoshop, HTML, Squarespace, Mailchimp, Cendyn¬†     "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS SPECIALIST AND BRAND CONSULTANT           Summary    With so many individuals applying for a position within your organization, how can you decide who is the best candidate? Successful public relation professionals need to be creative, dynamic, organized, team-oriented with a strong desire to succeed and these are qualities I have been recognized for in all of my previous roles. I have worked for iconic fashion brands such as ANN
Inc. and The Children's Place where I managed national and international media relations, special events and served as the on camera company spokesperson.
I have a consistent record of creating, implementing and leading extremely successful public relations campaigns and executing high profile events. As you will note, I have solid interpersonal skills, with the ability to interface with individuals at all levels. I also have strong talents in creating, writing, and producing communication pieces. My organizational skills have allowed me to prioritize schedules and complete projects within time and budget guidelines.      Highlights        MS Office Suite: Word, Excel, Access, PowerPoint, Project Pro; Cision, Google Analytics, Lexis Nexis, Fashion              Experience      Public Relations Specialist and Brand Consultant    July 2014   to   November 2015       Career Highlights: Responsible for pitching and securing positive press coverage for all clients through all media platforms including TV, Print, Digital Social Media and Blogs for consumer brands and startups.  Responsibilities: Execute media plans through development of media strategies, writing of press releases, tracking and follow up of those releases and engagement of editorial writers and editors.  Partner with key stake holders for all marketing efforts, partnerships, events and new product launches.  Social Media Management; content creation, blogger outreach and analytics Educate brand stakeholders regarding image, elevator pitches, key points of branding, media exposure, public speaking, event programs and general public relations activities.          Public Relations and Social Media Manager    November 2012   to   June 2014     Company Name          Career Highlight: Responsible for the execution & management of all public relation strategies to support company initiatives in efforts to garner press, create relationships with key members of the media and influencers Responsibilities: Developed monthly public relations and social media strategies to promote the VMU brand, philanthropy and special events.  Identified and engaged with pop culture and industry influencers to help create additional brand awareness and garner press.  Managed departmental budgets to ensure we were aligned with corporate financial goals and managed external PR agency.  Formalized social media strategies that grew fan base and engaged followers.  Authored attention grabbing press releases, prepared information for media kits and wrote executive speeches as needed.  Spearheaded media tours during device launches on a national level.          Public Relations & Social Media Manager    January 2009   to   June 2012     Company Name          Operated as the national and international Public Relations Manager for The Children's Place; lead all public relations and communications strategy for North America from fiscal 2009 to 2012.  Developed and executed communications plans intended to build brand awareness and synergistically drive sales for the company through the use of multi-channel, multi-partner media campaigns.  Functioned as PR Manager by defining public relations/marketing communications strategy; managed media relations, celebrity partnerships, event planning and program execution for seasonal collection launches and corporate partnership initiatives; and led impactful retail PR support programs (+sales).  Oversaw PR agency team of seven.  Managed $1.5M public relations and social media spend annually, Implemented Social Media strategies generating 1.1M fans from 2009 - 2012.  Responsibilities: Managed quarterly Fashion Shows in all major media markets across US and Canada.  Led external PR agency on tracking editorial coverage and analyzing trends.  Maintained relationships with editors and stylists to enhance brand awareness and continue to keep The Children's Place as a key player in the children's fashion category.  Managed and organize all media events to introduce new products to the press.  Communicated with all cross functional teams (sales, marketing, merchandising) before seasonal roll outs to ensure that PR efforts are aligned with company initiatives in order to drive sales in-store and online.          Assistant Manager    January 2006   to   January 2009     Company Name          Public Relations & Events Career Highlight: Responsible for development and execution of public relations campaigns and events to maximize company's branding opportunities and charitable contribution: Mapped out strategic project plans and goals, and led cross-functional teams in execution; Developed methodologies to track/analyze initiative results and effectiveness; Created and executed email, video, intranet and other communications to direct and engage 15,000+ field employees around each initiative; Scripted CEO and senior leadership, and wrote press releases.  Responsibilities Assisted SVP in development and execution planning for special events related to seasonal collections, celebrity events, trade press, and charitable causes.  Maintained all media relationships, coordinated editor appoin tments, and responsible for all sample trafficking.  Managed PR projects as directed by SVP of PR including providing direction to vendors involved in media services, special events, etc.          Education      B.A   :   Marketing  ,   June 2005    Berkeley College          Marketing        Languages    Native fluency in Spanish      Personal Information    I know I will make a positive contribution to your company and look forward to discussing my capabilities in more detail. I am available for a personal interview at your convenience. I know you are busy, and have many applications to review, so please let me know if you wish to further discuss your requirements and my ability to meet them.
Thank you for your time and consideration. Sincerely,
Lorena Pino      Additional Information      I know I will make a positive contribution to your company and look forward to discussing my capabilities in more detail. I am available for a personal interview at your convenience. I know you are busy, and have many applications to review, so please let me know if you wish to further discuss your requirements and my ability to meet them.
Thank you for your time and consideration. Sincerely,
Lorena Pino        Skills    agency, branding, budgets, content creation, clients, direction, editorial, editor, email, event planning, special events, Fashion, financial, functional, Google Analytics, GPS, image, leadership, Lexis Nexis, marketing, marketing communications, media plans, media relations, merchandising, Access, Excel, MS Office Suite, PowerPoint, Word, press, press releases, PR, project plans, Public Relations, public speaking, retail, sales, Spanish, speeches, strategy, strategic, TV, video   "
PUBLIC-RELATIONS,"         MARKETING, COMMNICATIONS, & PUBLIC RELATIONS SPECIALIST           Summary     Public Relations Consultant knowledgeable about planning, creating and implementing campaign strategies and media relations placement.       Highlights          Biography Writer  Microsoft Office proficiency  Self -Motivated Team Player  Effective Communication  Creative Problem Solving  Office Organization  Wardrobe Organization  Front Desk / Greeter / Customer Service  Office equipment: Fax, Scanner, and Multi phone Line  Proficient in Microsoft  Brand development  Office Suite and Adobe Photoshop  Research skills: legal, marketing, and location scouting  Licensed and Trained Cosmetologist  Certified Makeup Artist  Westlaw and LexisNexis  Knowledge of copyright law  Project management  Presentations  Self-directed  Knowledge of copyright law  Westlaw and LexisNexis  Office management  New customer acquisition  Problem solving  Project management  Copywriting and copyediting      Promotional campaigns  Relationship building expert  Marketing and sales specialist  Deadline-driven  Exceptional multi-tasker  Decisive problem solver  Organized and efficient  Motivated team player  Time management  Proper phone etiquette  Works well under pressure  Social media knowledge  Understands grammar  Labor relations  Meeting planning  Travel administration  Legal administrative support  Executive presentation development  Scheduling  Mail management  Business correspondence  Self-starter  Human resource laws knowledge  Multi-media marketing  Direct mail campaigns  Special events planning  Skilled negotiator  Graphic design            Accomplishments      Litigation ¬†   Assisted attorneys with trial preparation, developed trial exhibits to motions and reviewed/organized documents for trial discovery.    Legal Administration Tasks ¬†   Generated, typed, formatted and edited letters, documents, motions, briefs and client forms.   Hired, trained and managed a team of 15  Launched aggressive growth plans that helped increase customer base significantly.   Market Research   Defined industry segments and identified opportunities in domestic and international markets.   Organizational Development   Implemented strategy targeting high-profile clientele.  Replaced industry leader within 9 months of product launch.    Initiated Email Marketing Project    Directed team to develop database of more than 250 K double opt-in members for weekly product update emails.        Experience      Marketing, Commnications, & Public Relations Specialist    January 2001   to   Current     Company Name   Ôºç   City  ,   State      Cultivate and maintain close and productive relationships with journalists, bloggers and opinion leaders.  Create print and Web-based communications materials; story pitches, press releases, Q-and-A interviews, presentations, video scripts and speeches - that are consistent with your client's image and message.  Public speaking Correspondence with press on behalf of clients Press preparation of the client for conferences, media interviews and speeches.          Marketing Intern     Company Name   Ôºç   City  ,   State            Social media outreach

Event Planner    August 2010   to   July 2014     Company Name   Ôºç   City  ,   State      Assist with negotiations for space contracts; Conduct research;   Book event space after making site visits   Create and revise room layouts for each event   Order supplies and audiovisual equipment   Arrange food and beverage   Ensure appropriate d√©cor   Gather information on each project to achieve quality event production Make travel arrangements   Propose new ideas to improve the event planning and implementation process  Serve as liaison between vendors on event-related matters   Assist with managing on-site production and clean-up for events as necessary   Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating cards, etc.  Close out of event  Assist with preparing budgets and provide periodic progress reports to staff directors for each event project;   Keep track of event finances including check requests, invoicing, and reporting;   Coordinate appointments and visits to see our space, and scheduling of events on the calendar;   Prepare and modify event contracts as requested.          Legal, Royalties Intern to the Regional Director of Urban Music    June 2013   to   September 2013     Company Name   Ôºç   City  ,   State      Gathered and analyzed research data regarding statutes, decisions, legal articles and codes.  Drafted meeting agendas, supplied advance materials andexecuted follow-up for meetings and team conferences.  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Created PowerPoint presentations used for business development.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Photocopied all correspondence, documents and other printed materials.          Admissions Representative    March 2013   to   September 2013     Company Name   Ôºç   City  ,   State      Computed, recorded, and proofread data, records and reports.  Researched, negotiated, implemented and tracked advertising and public relations activities.  Defined project and company vision, strategies and tactics.  Identified customer needs through market research and analysis.  Managed the editorial content, design and distribution of the external company newsletter.  Cultivated positive relationships with the community through public relations campaigns.          School Board - Substitute Teacher    September 2006   to   May 2010     Company Name   Ôºç   City  ,   State      Applied progressive teaching principles to a class of 29 students, improving standardized tests scores by 17% in six-month period.  Conducted small group and individual classroom activities based on differentiated learning needs.  Communicated effectively with educators from various grade levels.  Taught English Literature to grades 10-12.Used variety of teaching techniques to encourage student critical thinking and discussion in 9th grade World History course.  Taught Creative writing to a diverse class of 20 students.Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students.  Developed, administered and corrected tests and quizzes in a timely manner.  Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.  Designed lesson plans focused on age and level-appropriate material.          Human Resources Assistant    May 2003   to   May 2005     Company Name   Ôºç   City  ,   State      Developed training manual for new staff to ease transition for new employees.  Effectively communicated with team members to maintain clearly defined expectations.  Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.  Generated and distributed daily reports and order acknowledgments to appropriate personnel.  Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.   Directed personnel, training and labor relations activities.  Advised managers on organizational policy matters and recommend needed changes.  Reviewed federal and state laws to confirm and enforce company compliance.  Created organizational flow charts and career path reports to evaluate employee compensation information.  Ran the bi-weekly payroll process.  Led a weekly open enrollment question and answer session with employees on benefit program updates.  Developed, implemented and monitored programs to maximize customer satisfaction.         Def Jam Records		Marketing Assistant    January 2003   to   January 2005     Company Name   Ôºç   City  ,   State      Complete Works of 		Wardrobe 				2009 List of Clients Live Nation			Tennessee State University		Busy Bee Marketing Def Jam			Bailey's Billiards			Coca-Cola Company Red Zone Entertainment	Fli Musik Group	Nashville ""Music City"" Fashion Show Carnivo Liquor 		Red Bull.          Marketing Assistant    March 2002   to   March 2003     Company Name   Ôºç   City  ,   State            Marketing, Promotions,  & Branding Assistant     January 1998   to   September 2001     Company Name   Ôºç   City  ,   State      Communicate with Marketing Department to ensure that the appropriate planning strategies and structures are in place and followed.  Assist with the development of annual marketing plan for the organization Research for development of marketing plan Establish a system of reports and communications for all information from the marketing team to the sales team and for feedback Organize department meetings to review progress of programs and review of the week Employment Employment Agencies, Office Team, Volt, Adecco - Administrative & Marketing Temp Southern University Law Center- Chair, Barrister's Ball Sports and Entertainment Legal Association, President 2014 / VP of Entertainment 2013.          Legal Assistant Intern    May 1999   to   September 1999     Company Name   Ôºç   City  ,   State      Completed case research via LexisNexis and Westlaw databases.  Monitored legal volumes to verify that the law library was up-to-date.  Collected data to prepare and draft settlement packages for clients.  Composed and typed routine letters of correspondence.  Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions and legal codes.  Used computer databases, credit reports, tax and legal filings to locate persons and compile information for investigations.  Organized legal memoranda and client correspondence.          Education      Juris Doctorate   :   Law  ,   2014    Southern University Law Center   Ôºç   City  ,   State  ,   USA            B.S   :   Mass Communications  ,   2001    Tennessee State University   Ôºç   City  ,   State  ,   USA     Mass Communications & Sociology             1 2008    Tennessee Technical Center   Ôºç   City                Skills     Administrative, Adobe Photoshop, Artist, Book, budgets, conferences, contracts, Creative Problem Solving, client, Clients, Customer Service, event production, event planning, Fashion, Fax, image, invoicing, notebooks, Law, Legal, managing, marketing plan, marketing, materials, meetings, Microsoft Office Suite, Office, Works, negotiations, Office equipment, presentations, Press, press releases, progress, Public speaking, quality, reporting, Research, sales, Scanner, scheduling, Self -Motivated, scripts, speeches, Team Player, phone, travel arrangements, video, Writer    "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS AND EVENT PLANNING ASSISTANT             Highlights          Journalism student with strong written and verbal communication skills. Motivated self-starter with experience in public relations writing and event planning.  Summary of Qualifications  Cooperative team member  Special events planning  Multi-media marketing  Writing and editing skills  Microsoft Office, Excel, PowerPoint proficiency                Experience      Public Relations and Event Planning Assistant    May 2015   to   August 2015     Company Name   Ôºç   City  ,   State      Wrote press releases and media advisories, prepared information for media kits and maintained company website and social media outlets.  Managed special events such as tournaments, book signings and parties.  Coordinated services for events such as entertainment, signage, printing, event security and secured vendors and sponsorships.          Vice President    November 2014   to   Current     Company Name   Ôºç   City  ,   State      Manage all social media outlets including Twitter, Instagram and Facebook.  Create events for professional development within a team of six journalism students.  Develop strategies for acquiring and maintaining membership.          Coordinator of Internal Marketing    December 2013   to   September 2014       City  ,   State      Managed inbound marketing campaigns to increase brand awareness and generate new business.  Planned and negotiated media buys, including TV, print and digital.  Contributed to the planning and execution of an event with more than 8,000 attendees.          Education      Bachelor of Arts   :   Journalism Public Relations  ,   August 2012    INDIANA UNIVERSITY-PURDUE UNIVERSITY INDIANAPOLIS   Ôºç   City  ,   State      Journalism Public Relations        Certificate in Event Management                Skills    book, editing skills, event planning, Event Management, Special events, Journalism, marketing, Excel, Microsoft Office, PowerPoint, Multi-media, press releases, public relations, self-starter, TV, verbal communication skills, website, written   "
PUBLIC-RELATIONS,"         MANAGER OF PUBLIC RELATIONS AND COMMUNICATION       Summary    Creative thinker, who is not afraid to work outside her comfort zone. Motivated team player, results orientated with a focus on achievement. Seeking to develop her career and is currently looking for a suitable position with an organization that values diversity and hard work. Areas of Expertise:  		project management Administration and Management Conflict management Youth programming Critical Thinking Spotting opportunities and identifying threats Personal Skills:		Judgment and Decision Making Team Player Social Perceptiveness Active learner Adapt to working in diverse environment       Highlights          Program management  Administration   Conflict management   Youth programming       Collaborative manager  Analytical thinker  Spotting opportunities and identifying threats  Team Player  Adapt to working in diverse and  environment             Experience      Manager of Public Relations and Communication     Nov 2013   to   Jan 2015      Company Name   Ôºç   City  ,   State     ‚Ä¢Led the development and implementation of overall Public Relations Strategies  ‚Ä¢Developed proactive relationships with government, the media and other stakeholders.  ‚Ä¢Managed the organization of Group VIP visits and arranged meetings requested with authorities including President's Office, Prime Minister's Office as well as Ministry of Oil and Minerals and Attend Group VIP meetings.  ‚Ä¢Managed and supervised the content of the Company's website  ‚Ä¢Supervised the establishment of advertising and publicity materials in stands/exhibits required in the Company's participation in relevant conferences  ‚Ä¢Integrated Public Relations activities into overall promotional campaigns to support the Company's objectives and collaborate with other cross-functional divisions/departments for this end. ‚Ä¢Established positive professional ties with Public Relations personnel in shareholder companies to ensure consistency and alignment of PR messages and initiatives.         Team Leader Democracy and Governance     Jan 2010   to   Jan 2013      Company Name   Ôºç   City  ,   State     Served as a democracy expert tracking all levels of policy, technical, developments, legislative and legal changes in the democracy and governance arenas affecting USAID's activities and objectives in Yemen.  Advised the USAID management team on projects developments and possible programmatic impact.  Drafted concept papers,  designed documents, project papers, terms of reference and other relevant documents for proposed new activities.  Provided input and analysis towards the development of the USAID Yemen overall democracy and governance sectoral strategy.  Oversaw and managed US government investments in DG and monitored and evaluated implementation against contractual obligations.  Areas of work include gender equality, anti-corruption, elections, parliament, civil society, peaceful conflict mitigation, and youth civic engagement.  Assisted in the design of the USAID's ""Yemen Stability Initiative"" aimed at tackling root cause of violent conflicts in the tribal areas through provision of economic opportunities for youth, vocational training, and peaceful conflict mitigation skills and tools.  Worked closely with Key government offices including: Supreme National Authority for Combating Corruption, High Tender Board, Central Organization for Control and Audit, Ministry of Finance and Ministry of Planning among others, Parliament, Supreme Commission for Election and Referendum and Ministry of Local Administration.  Managed key USAID projects with the following implementer: NDI, IFES, ADRA, Save the Children, MSI, UNDP and Partners for Democratic Change.  Liaised with donors and embassies representatives to advance the Democratic reforms agenda for Yemen.         Public Affairs Specialist     Dec 2000   to   Nov 2002      Company Name   Ôºç   City  ,   State     Developed and implemented the Democracy Small Grants program which funded local non-state actors in Yemen in the areas of education, gender equity, youth, economic development and democracy.  Organized and implemented cultural programs and provided follow up on all educational and cultural programs.  Cultivated a solid network among public institutions and leaders in the civic sector around the country.  Designed the capacity building training for NGOs in remote parts of Yemen.  Supported the funding of key civic projects including: Children Parliament, NGOs Directory in Yemen, First Educational Yemeni Cartoon, Children Library, and Women Income Generation project and Youth Community Participation.  Was awarded the Foreign Service National award of the Year 2003 for high achievement in the outreach to the civil society and positive outcome and impact of the program.         Child Project Officer     May 1999   to   Nov 2000      Company Name   Ôºç   City  ,   State     Served as Project Officer in the Community Based Rehabilitation and Inclusive Education project for children with disabilities.  Managed program activities at rural areas and oversaw training and recruitment of local staff for the local rehabilitation offices in each area.  Conducted surveys and evaluation of program impact and advised management of outcomes.  Worked closely with donors to ensure synergy among on-going projects in the four targeted governorates.  Liaised and coordinated with organization branches, Yemeni ministries, NGO representation and local and external consultants.         Education      M.A  ,   Arts   June 1996     Colorado State University   Ôºç   City  ,   State     Arts       Additional Information      Awards Nov 2009    Youth Leaders Award, Save the Children, Sanaa Nov 2007    US Department of State, Swanee Hunt Award for Advancing Women's Role in Policy 		      Formulation, Washington DC Nov 2006   US Department of State Superior Honor Award, Sanaa May 2006  US Department of State Meritorious Honor Award,  Sanaa May 2005  US Department of State Certificate of Appreciation, Sanaa         Skills    advertising, concept, conferences, content, equity, Finance, functional, government, Grants, investments, legal, materials, meetings, Office, MSI, network, Oct, Oil, PDM, personnel, PR, Prime Minister, Programming, Project Design and Management, Public Relations, publicity, recruitment, Rehabilitation, strategy, Supervision, surveys, Tender, website   "
PUBLIC-RELATIONS,"         DIRECTOR OF PUBLIC RELATIONS / ASSOCIATE ARTIST       Summary     Creative administrator and public relations coordinator offering administrative experience in both corporate and non-profit office environments. Dedicated and focused, adept at completing multiple tasks simultaneously and following through to achieve project goals.        Highlights          Mastery of Microsoft Office programs (Word, Excel)  Meticulous attention to detail  Windows, Mac OSX.   Business writing  Strong interpersonal skills  Understands grammar  Proofreading  Billing and coding      Proficiency in Outlook, Tessitura, Cision, Gorkana, Constant Contact software.  Self-directed  Professional and mature  Resourceful  Meeting planning  Report writing  Schedule management            Experience      Director of Public Relations / Associate Artist     Oct 2013   to   Current      Company Name   Ôºç   City  ,   State     Handled all media and public relations inquiries.  Extensive research and outreach to cultivate media connections.  Contacting media outlets, pitching interviews with company and cast members.  Writing and editing of press releases and promotional materials for productions.          Account Coordinator / Executive Assistant     Oct 2013   to   Oct 2013      Company Name   Ôºç   City  ,   State     Assistant to Senior Executive Vice President Marcia Horowitz, focus on crisis management   Extensive research and reporting - collecting daily media hits for clients and organizing them into reports   Easily managed busy phone and email traffic   Coordinated travel arrangements and expense billing for Ms. Horowitz  Arranged both in-house and off-site meetings, as well as catering if needed.  Keeping tabs on clients social media and web presence  Proofreading and editing of press releases and written statements to reporters   Interacting with members of the media on behalf of Ms. Horowitz.   Served as back-up for the assistants of Howard and Steven Rubenstein, President and Founder of the company.         Receptionist / Administrative Assistant     Jun 2012   to   Oct 2013      Company Name   Ôºç   City  ,   State     Served as liasion for visitors (many high profile) with building security   Handled heavy phone, in-person, and email traffic.  Arranged catering for large events, including celebrity luncheons, board meetings, product testing, and employee training.  Coded to department, scanned, organized and sent company invoices (from all branches) to accounts payable.  Maintained extensive records for off-site inventory of company-wide filing and storage system.         Assistant Store Manager     Dec 2010   to   Apr 2012      Company Name   Ôºç   City  ,   State     Started as Seasonal Sales in Washington DC, and worked way up to Assistant Store Manager of NYC Flagship   Generated impressive sales figures, we were regularly the top-selling store in the United States.  Communicated with customers, employees and other individuals to answer questions and explain information regarding product and sales.  Reported the store's financial performance every evening, in a report sent not only to US management, but to headquarters in London.  Reconciled and reported discrepancies found in records.  Trained new employees on brand focus and operations Implemented creative new displays   Worked alongside head of US PR in order to prepare for spring trunk shows, and arrange the loan of merchandise to magazines for publicity.         Office Coordinator     May 2010   to   Aug 2011      Company Name   Ôºç   City  ,   State     Served as first point of contact between instructors, parents and students for Duke University Summer Program   Managed the front desk, including greeting visitors and responding to telephone and in-person requests for information.  Handled medical records, driver's log and vehicle check-out  Created a schedule for the airport pick-up and drop-off students in the program.  Dispersed incoming mail to correct recipients throughout the office.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Organized files, developed spreadsheets, faxed reports and scanned documents.  Received and screened a high volume of internal and external communications, including email and mail.  Also served as class instructor, created a syllabus for and taught classes akin to an introductory Theatre class at the college level.  Made a semester's worth of lesson plans, exercises, rehearsals,performances, and presentations for a class of 18 students          Education      Master of Arts     2008     The Royal Central School of Speech and Drama           Writing for Stage and Broadcast Media London, United Kingdom   Worked independently with other graduate students across disciplines to create work for the prestigious Source Festival.  Interned for play development workshop  The Fiend .   Specialized coursework geared towards copywriting, script reading, and development.         Bachelor of Science     2004     Skidmore College          GPA:   Cum Laude Graduated with Departmental Honors     Theatre Saratoga Springs, New York, United States   Member of The Ad-Liberal Artists, Skidmore's finest (and only) improv team.   Multi-year participant in the National College Comedy Festival.   Graduated Cum Laude, with Departmental Honors         Interests    All aspects of theatre, especially performance and playwriting, volleyball, kayaking, music, reading, hiking, swimming, blogging      Skills      Accounts payable  Copywriting  Crisis management  Editing and proofreading  Research  Filing  Inventory  Mac, PC, Excel, Microsoft Office programs, Office, Outlook, Windows, Word  Organizing  Promotional materials        Additional Information      Interested in all aspects of theatre, especially performance and playwriting, volleyball, kayaking, music, reading, hiking, swimming, blogging     "
PUBLIC-RELATIONS,"         ASSOCIATE VICE PRESIDENT FOR COLLEGE ADVANCEMENT & PUBLIC RELATIONS         Executive Profile     I've worked in higher education administration for 7 years, predominately in advancement and public relations at both the university and community college level. In addition, I've taught or authored over 20 unique college courses primarily in the business discipline  Currently, I have the privilege of serving Mississippi Delta Community College as the Associate Vice President for College Advancement and Public Relations. In this role, I serve as the Chief Advancement & Chief Communications Officer reporting to the College President. A member of the college's senior administrative team since 2010, I also serve on the President's Cabinet.   As the Executive Director of the MDCC Alumni & Foundation, Inc., I have overall responsibility for advancement at the college including alumni affairs, annual giving, major gifts, records, planned giving, donor relations, and events. I also have responsibility for public relations including college marketing, communications and news.        Professional Experience      Company Name    City  ,   State    Associate Vice President for College Advancement & Public Relations    07/2009   to   Current      Responsible for college wide public relations, marketing, and advertising  Executive Director of the MDCC Alumni & Foundation, Inc.         Company Name    City  ,   State    Director of Development   07/2007   to   07/2009      Major gifts fundraiser and responsible for the multi-million dollar comprehensive campaign; Coordinate fundraising efforts among Academic Deans, University Vice Presidents, Board Members, and Prospective Donors  Significantly increased overall fundraising success while cultivating the largest gift in the university's history ($3.1M)         Company Name    City  ,   State    Adjunct Instructor   08/2006   to   05/2007      Courses taught: Principles of Management (Undergraduate Level; 220 students per class); International Business (Graduate Level Team Teacher)         Company Name    City  ,   State    Instructor, Assistant Basketball Coach, Webmaster   08/2004   to   05/2006      Courses taught ‚Äì Economics; Personal Finance; Advanced Computer; Web Design; Business Law for College Credit   Other duties: Assistant Coach (Basketball); Webmaster and creator of school website; Student Council Advisor; School Newspaper Advisor (Certified MPSA Teacher)         Education      MBA  :  Management and Marketing   2005     Delta State University  ,   City  ,   State  ,   United States     3.89 GPA          BBA  :  Management and Marketing   2004     Delta State University  ,   City  ,   State  ,   United States     Graduated with honors: Summa Cum Laude;   Received  The First Diploma  having the highest grade point average of the undergraduate class   3.98 GPA Overall; 4.00 GPA Major           Doctor of Education Degree  :  Higher Education Administration    Delta State University  ,   City  ,   State  ,   United States     Coursework and comprehensive exams completed: December 2012         Core Accomplishments      Mississippi Delta Community College Alumni & Foundation, Inc.  Increased annual contributions by 500% since becoming Executive Director  Total annual giving averaged $72,000 for the five year period prior to my employment. In the 2013 fiscal year, annual contributions exceeded $350,000.  As of June 2014, total pledges receivable anticipated through 2024 exceeded $420,000. Prior to 2010, pledges receivable had not exceeded $100,000  Instituted the following new programs through private donations: The Staff Appreciation Fund, The Robert W. Steinriede Faculty Development Fund, The Emergency Student Support Fund, The School Support Fund and the Athletic Improvement Fund  Increased the alumni directory from 1,500 known constituents to over 15,000  Delta State University Alumni & Foundation, Inc.   Cultivated and secured the largest single gift in the history of Delta State University with a $3.1 million bequest matriculating in 2014  Secured funding for two professorships each totaling $250,000   Initiated and coordinated the first 2 phases of the University's $40 million campaign  Developed and implemented The Corporate Scholarship Program resulting in an immediate enrollment increase of 20 students the first year         Skills      Personal  Effective written and verbal communication skills  Effective managerial and administrative skills  Ability to adapt and respond to various situations  Ability to maintain high level of confidentiality  Ability to work with diverse staff, faculty, students, and donors  Institutional Advancement   Experience in working with a non-profit Board of Directors and volunteers  Working knowledge of budget development, fiscal administration, and foundation fiduciary responsibilities including accounting, contracts, budgeting and cost control principles including Generally Accepted Accounting Principles and automated financial reporting systems  Knowledge of federal and state financial regulations  Ability to analyze financial data and prepare financial reports, statements and projections  Working knowledge and skill involved in the bookkeeping processes associated with receiving, acknowledging, and recording contributions  Working knowledge of development practices including annual campaigns, major gifts campaigns, endowments, investment  policies, scholarship programs, donor recognition, and community relations  Ability to maintain relationships with significant and influential individuals  Ability to solicit gifts  Public Relations  Proven ability to lead and manage a comprehensive strategic communications, media relations, and marketing program to advance an organization's mission and goals  Experience in planning, writing, editing, and production of newsletters, press releases, annual reports, marketing literature, and other print publications and directories  Experience in planning, promoting, and facilitating events  Experience in creating and maintaining institutional websites and social media platforms  Experience in developing and disseminating information in relation to a crisis or emergency event   Technology Literacy  Banner (Ellucian, Inc.) database including the advancement module for prospect management  The Raiser's Edge Fundraising Software (Blackbaud)  QuickBooks for Nonprofits  FindWealth 8 (Wealthengine)  Adobe Creative Cloud programs and applications including Photoshop, Illustrator, Muse and Premire Pro  All standard Microsoft Office Programs (including word, excel, access and others)  Styleguard editing software  Joomla! 3 for web development          Certifications     Local Project Agency (LPA) Project Development Management Training ‚Äì MS Dept. of Transportation (2013)   Graduate of the Mississippi Community College Leadership Academy (2012)   FEMA Certified in ICS-100, Introduction to the Incident Command System (2009)   FEMA Certified in ICS-200, ICS for Single Resources and Initial Action Incident (2009)   FEMA Certified in IS-00700.a, National Incident Management System (2009)   FEMA Certified IS-00800.b, National Response Framework (2009)  Completed specialized training in planned giving through the Council for Advancement & Support of Education (2007)        Community Service     Curriculum Committee Adviser, Delta State University College of Education (2012-Present)  Volunteer Firefighter, Bolivar County Volunteer Fire Department (2001-Present); County Fire Chief 2010; Assistant Chief & Training Officer 2008-2010; Captain 2007-2008; Firefighter 2001-2007   Board Member, Cleveland/Bolivar County Crime Stoppers (2007-Present)  Board Member, Delta Center for Community and Economic Development (2007-2010)       Affiliations      Delta Human Resource Management Association ¬†   Council for Advancement & Support of Education  (District III); Roles: Mentor, Annual Conference Volunteer & Session Moderator     Association of Fundraising Professionals  (Mississippi Chapter)  College Public Relations Association of Mississippi; Role: Elected in May 2014 to a three-year board appointment as association vice-chair (2014-2015), chair (2015-2016), past-chair & adviser (2016-2017)       Publications     Abraham, D.R., Gibson, M.C., Novicevic, M.M., & Robinson; R.K. (2009).  Becoming an outstanding management historian in the USA: Biographical research of Wren's and Bedeian's pathways.   Journal of Management History , 15(1), 9-19.   Novicevic, M., Williams, L., Abraham, D., Gibson, M., Smothers, J., Crawford, A. (2011). Principles of outstanding leadership: Dale Carnegie's folk epistemology.  The Journal of Applied Management and Entrepreneurship , 16(3).     "
PUBLIC-RELATIONS,"         RESEARCH AND STUDY ELABORATION MANAGER / PUBLIC RELATIONS MANAGER / HUMAN RESOURCES SUPERVISOR            https://www.linkedin.com/profile/view?id=178111535&trk=nav_responsive_tab_profile    https://www.facebook.com/theofilos.bentis         Additional Information    *Date of Birth				: 	December 9, 1980
*Place of Birth				: 	Athens, Greece
*Marital Status				: 	Single      Professional Summary    Shifting business needs and priorities in a systematic and effective way. Excels at implementing operational assessments and conducting functional requirements analysis for businesses of all sizes. Highly ambitious with more than 7 years providing results-oriented leadership. Workflow analysis and project management.      Skills    *Business development *Workflow analysis *SQL and databases *Business artifacts documentation *Data mapping *Brand management *Operations management *Business process mapping *Microsoft Office Suite *Organized *Fluent in Greek, English *Multi-tasking *Creative *Critical thinking *Report development *Project planning *Attention to detail *Team building *Filing and data archiving *Flexible *Accurate and detailed *Excellent planner and coordinator *Works well under pressure *Social media knowledge *Pleasant demeanor *Team building *Accounting familiarity *Critical thinker *Spreadsheet management *Report analysis *Employee training and development      Work History      Research and Study Elaboration Manager / Public Relations Manager / Human Resources Supervisor  ,     10/2007       Company Name   ‚Äì   City  ,   State    * Collecting the data and the resources for studies and choosing the adequate population group for research.  * Conducting the research and harvesting the data accumulated, and elaborating the studies.  * Proposing additional potential research and studies that would coincide with up-to-date political and economic trends. * Preparing press releases and articles for publication to promote the company's researches and studies to the public, as well as representing the company at board meetings and conferences for promotional reasons. * Ensuring the effectiveness and the efficiency of staff, representing the personnel to the board of directors and maintaining personnel data and records.       Research Associate  ,     10/2009       Company Name   ‚Äì   City  ,   State
Working independently or in a team on
determining research project specifications

 * Developing plans, strategies, partnerships and
other ideas to make educational and research activities successful
* Creating evaluation plans
 * Maintaining and evaluating educational program to retain
reputation of the group
 * Identifying activities being undertaken in the
research offices that will inform, improving or otherwise enhancing existing
and planned educational programs.

 * Developing communication pathways to ensure
that feedback occurs between research team and education team
 * Working with physicians and other health care
professionals in developing research methodologies
 * Developing, conducting, and analyzing surveys
 * Leading focus groups and conducting key informant
interviews
* Data preparation, collection, entry and analysis
(qualitative and quantitative)
 * Supporting the preparation of conference abstracts,
research proposal, and reports (for publication)
 * Identifying and developing grant
proposal/application for the division
 * Participating in quality improvement sessions with
senior staff to identify areas for improvement between research and education
operations
 * Supporting Senior staff with develop of a
research/education communication bridge

 * Coordinating and maintaining a strong liaison
with Principal Investigators, hospital personnel and representatives from
outside agencies regarding ongoing conduct of clinical research
 * Preparing annual progress reports on all open and closed studies and forms as
required by the Research Ethics Board

       Research Associate  ,     10/2010       Company Name   ‚Äì   City  ,   State    * Working independently or in a team on determining research project specifications and gathering data from sources to complete pre-study forms, as well as study forms as dictated by clinical trials protocols. * Registering patients and informing appropriate personnel of treatment options  * Coordinating critical documents and binders for clinical research, and assisting with data collection and data management  * Designing, implementing andmanaging a system for organizing, planning and controlling work flow related clinical research activities  * Designing a system to coordinate, complete and submit data in a timely and accurate manner  * Verifying proper storage conditions, accountability, and disposition of investigational products; maintenance of up-to-date and accurate investigator study files  * Informing study personnel of communications regarding adverse drug reaction reports and ensuring appropriate documentation is completed  * Reviewing source documentation and case report forms with site teams or other representatives as per UHN policy and ICH/GCP guidelines.       Executive Director  ,     05/2014       Company Name   ‚Äì   City  ,   State    * Screening the business plans submitted for potential funding  * Organizing the presentations of potential investment projects to ensure that are in accordance with the regulations  * Managing the inflow of investment projects and getting them in contact with potential investors-members of the network  * Promoting the network to attract members, investment projects and companies that are willing to sponsor the network  * Daily in contact with key people within the network to address potential issues and/or to promote new ideas  * Overseeing additional day-to-day tasks that may include administrative assistant's tasks and accountant's responsibilities.       Education      Bachelor of Science  :   Economics  ,   06 2004     University of Essex 	   -   City  ,   State    * Business and Business Administration coursework * Coursework in Management * Basic Econometris  * Econometric Forecasting       Master of Science  :   Applied Economics and Finance  ,   12 2005     Athens University of Economics and Business   -   City  ,   State    * Economics and Business	Economic Policy	 * Basic Econometric Modelling and Statistics * Financial Portfolios and Investments       ADDITIONAL EDUCATION    * Financial Times Global
Events: Preparing
for the Upturn, -How Greece can manage
the challenges and capitalize on the opportunities of the changing global
economic environment-, April 1st & 2nd, 2009,
Athens, Greece.

¬†
  * Ministry of
Administrative Reform and e-Governance/Athens Chamber of Commerce and Industry: Common Evaluation Framework, -Introduction to the Common Evaluation
Framework and guidance for its successful implementation-, December 5th,
2013, Athens, Greece.

* Foreign Languages: English, French (beginners)

¬†

  * Computer Skills: Microsoft Office (Word, Excel, PowerPoint), Research
and in Communication with National, European and Global firms, institutions,
companies and organizations, both private and public, for the acquisition of the
required data for analysis.      RESEARCH & STUDIES    * The Banking System and the
     Business Sector, -(R.S.C.-A.C.C.I.)- ~Conducted in partnership
     with the Athens University of Economics and Business, and K-RESEARCH S.A.~

¬†

 * The Effects of the Economic
     Recession on the Commercial Business Sector and Industries, -(R.S.C.-A.C.C.I.)-.

¬†
 * Strategic Planning of
     Social Security, -(R.S.C.-A.C.C.I.)- ~Conducted
     in partnership with the University of Piraeus~¬†

 * The Taxation Policies in the Countries of
     the Euro zone and the Total Tax Burden on Corporate Income, -(R.S.C.-A.C.C.I.)-.


¬†
 * The Process of Firm Establishment and the
     Bureaucracy Involved, -(R.S.C.-A.C.C.I.)- ~Published on news papers and web sites
     on Friday, February 20, 2009 / utilized for policy reforms by the Minister of Economics~

¬†

 * Research and Analysis of the Operation
     Procedure and the Development of Several Business Sectors, including Supermarkets
     and Multistores, Construction Companies, Commerce and Industry, Telecommunications,
     Automotive Retail Sale Companies and Pharmaceutical Companies, -(R.S.C.-A.C.C.I.)-.

¬†
 * The Financial Performance
     of Tourism Between 2005 and 2008, -(R.S.C.-A.C.C.I.)-.

¬†
 * Establishing the
     Correlation Between SMEs and the Banking System, -(R.S.C.-A.C.C.I.)-.

¬†

 * Corporate
     Taxation Amidst A Crisis, -(R.S.C.-A.C.C.I.)-. ~Conducted in
partnership with Messrs. Yiannis Varoufakis and Tasos Patokos of the National
and Capodistrian University of Athens~

¬†

 * Illegal Trade: The Commercial Side of
     Illegal Business Activity, -(R.S.C.-A.C.C.I.)-.

¬†

 * Entrepreneurship
     in Greece, Analyzing the Business Data of the Athens Chamber of Commerce
     and Industry, -(R.S.C.-A.C.C.I.)-.

¬†

 * Identifying the Factors that Affect Firms'
     Liquidity, -(R.S.C.-A.C.C.I.)-.

¬†

 * Nationwide Greek Chambers' Research:
     Identifying the Problems that Affect Firms' Efficiency and Longevity, -(R.S.C.-A.C.C.I.)-.

¬†

 * Reaching for the At Most Accurate
     Estimation of the Number of Employees in the Public Sector, -(R.S.C.-A.C.C.I.)-.

¬†

 * The Effects of the Greek Recession and
     Austerity Measures on Firms' Business Cycle, -(R.S.C.-A.C.C.I.)-.

¬†

 * The Effects of Bureaucracy and the
     Correlation Between Firms' Transactions with the Greek Public Sector, -(R.S.C.-A.C.C.I.)-.      PROJECTS    * Undergraduate
Project: University
of Essex ‚Äì‚ÄòAnalyze the extend to which the investments of the English
Government in the 1930's, as well as the impact of the investments in the
housing sector, assisted in the development of the English economy using
statistic data and econometric models'-¬†

 * Post-graduate
Project: Athens
University of Economics and Business ‚Äì‚ÄòAnalyze the operation, the economic
development and the financial performance of the State Hospital of Lamia'-

¬†  * Essay: University of Essex ‚Äì‚ÄòThe history and the development of science
parks, as well as the impact of public policy towards science parks'-¬†

 * Essay: University of Essex ‚Äì‚ÄòRomano Prodi has called the Growth and
Stability Pact ‚Äústupid‚Äù. By analyzing the economic arguments for and against
the pact, assess whether he was right to do so'-

¬†

 * Essay: University of Essex ‚Äì‚ÄòPopulation Growth As A Source Of Economic
Growth'-

¬†

 * Essay: University of Essex -‚ÄòMarket Oriented Economic Reforms since the late
1980s have negatively affected the poor and worsened income distribution in
developing countries‚Äù. Discuss and illustrate your answer with country
examples'-

¬†

 * Essay: University of Essex -‚ÄòDiscuss empirical evidence regarding tests
of the Purchasing Power Parity Theory'-

¬†

 * Essay: Athens University of Economics and
Business ‚Äì‚ÄòOperational Analysis of the Greek Pharmaceutical Industry'-

¬†

 * Essay: Athens University of Economics and
Business ‚Äì‚ÄòEconomic Analysis of K.M. Westelle &
Associates, Inc.'-      PERSONAL INTERESTS    *Studying economic and financial literature *Attending seminars relative to job and/or business interests *Undertaking
personal business development projects, as well as, business and product
placement and development projects * Music *Sports *Combat
sports and martial arts *Traveling   "
PUBLIC-RELATIONS,"         WARD CLERK UNIT SECRETARY ADMISSIONS AND DISPOSITIONS CLERK 3RD PARTY LIABILITY CLERK PATIENT           Executive Summary    Seeking a part-time nonmedical/retail position that will afford me the opportunity to use my various social and professional skills. strong organizational and problem-solving abilities, demonstrating sound judgment in establishing priorities and making decisions.
*Well-Developed interpersonal skills; interact effectively with people on all levels; remain calm during stressful situations.
*innovative and resourceful, with the ability to recognize valuable applications for new ideas and a talent for successful implementation.
*Conscientious and quality-oriented with an earned reputation for dependability, efficiency and professionalism.      Core Qualifications          MS Word  MS Excel  MS Powerpoint  SOX (Sarbanes-Oxley Compliance) Training  Adult CPR/AED Certification              Professional Experience      Ward Clerk, / Unit Secretary, Admissions and Dispositions Clerk, 3rd Party Liability Clerk, Patient Eligibility Clerk, Public Relations Assistant           As Supplemental/Cooperative Care Clerk, initiated and tracked a program to conclusion with an annual budget of $700,00 for over 40,000 beneficiaries.  Maintained outpatient health records, determining eligibility of patients.  Single-handedly overhauled a repository of 1,000 specialized records, receiving consecutive superior ratings.          Company Name     January 2012   to   Current     HR/Payroll Supervisor   Accounting Apprentice   City  ,   State      Prepares payroll, taking into consideration non-standard shifts and overtime pay Process Out of Cycle check requests as needed Compute vacation, holiday and sick time Process weekly payroll following the guidelines of the Collective Bargaining Agreement Respond to requests for income verification and/or employment verification Respond to associates questions/concerns in a courteous, pleasant manner Maintain payroll files Monthly reporting and reconciliation Implement payroll policies Determines payroll liabilities by calculating employee federal and state income and social security taxes and employer's social security, unemployment, and workers compensation payments Respond to unemployment Insurance claims Pull queries for various monthly reports, reconcile and process check request for Conducts monthly SOX audits Check and audit timekeeping records and master file changes for compliance with established standards Update rates of pay and calculate retroactive pay Respond to inquiries in a timely manner Preparation of weekly financial reporting for multi-sites and multi-states Perform various accounts payable and accounts receivable functions Month-end closing - preparation of P&L Statement and balance sheet Financial forecasting and analysis Back-up HR Manager in all facets of HR duties.          Company Name     October 1993   to   January 2012     Shipping and Receiving Clerk/Scheduling Clerk/Inventory Control Clerk/Customer Service Representative/Payroll Administrator   City  ,   State      Verified and kept records on incoming and outgoing shipments Prepared items for shipment Received items into warehouse Compared identifying information for incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records Scheduled appointments for product to be delivered to the warehouse as well as shipped out of the warehouse taking into consideration delivery times and warehouse availability for product Complied and maintained records of quantity, type and value of material, equipment, merchandise or supplies stocked in establishment Counted merchandise in stock and posted totals to inventory records via computer Provided information to customer by verifying understanding of requests and answering questions Resolved billing problems by identifying the problem; explaining the procedure and forwarding the required adjustments Maintained payroll information by collecting, calculating and entering data Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions and job title and department transfers Resolved payroll discrepancies by collecting and analyzing information Provided payroll information by answering questions and requests Maintained payroll operations by following policies and procedures; reporting needed changes Maintained employee confidence and protected payroll operations by keeping information confidential.          Company Name   January 1983   to   June 1992     Assistant Supervisor, Air Evacuation Clerk/Assistant Supervisor, Inpatient Records Clerk/Supervisor Medical Service Accounts Officer/Patient Affairs Clerk/Hospital Outpatient Records Clerk           Supervised a support staff of six in managing all administrative functions related to patients using air evacuation services.  Coded each diagnosis and prepared concise medical histories to be entered into computer for patient's Aerovac Medical Record.  Personally managed difficult non-medical attendant issues directly with stateside facilities, ultimately saving hospital thousands of dollars.  Entered discharge diagnosis and procedures into computer for all inpatient and ambulatorysurgeries (3,000 cases annually) generated by 60 providers, ensuring that the proper paperwork was accurate and complete.  Obtained and compiled records for various audits, reviews and committees.  Assisted in pulling and screening more than 1,800 medical inpatient and outpatient records in support of JCAHO.  Upgraded several deficient functions within Inpatient Records; corrected discrepancies dating back three years.  Managed the hospital leave program, as well as mail and distribution program.  Significantly upgraded hospital's Regulation Program, resulting in elevation from a marginal to outstanding rating.  Drafted and implemented several innovative proposals to improve administrative efficiency.  Developed updated operating procedures for Mail & Distribution Office ensuring prompt and error-free service to 80+ departments.  Responsible for collecting cash, posting of ledgers and maintaining accountability for the Medical Service account.  Prepared billings; maintained files and ensured security of cashier's cage.  Restructured hospital's insurance billing and accounts receivable system, resulting in outstanding ratings.          Education      University of North Carolina     1982       Bachelors of Arts  :   Sociology    City        Sociology        Military - 1983- 1992                Skills    accounts payable, accounts receivable, administrative, administrative functions, Back-up, balance sheet, billing, billings, budget, cashier, concise, CPR, delivery, diagnosis, Financial forecasting, financial reporting, HR, Insurance, inventory, managing, MS Excel, Mail, Office, MS Powerpoint, MS Word, Month-end closing, payroll, policies, proposals, receiving, reporting, Sarbanes-Oxley, taxes, type   "
PUBLIC-RELATIONS,"         CHIEF INNOVATION AND OUTREACH OFFICER       Professional Summary     Creative, social innovator with extensive project experience from original concept to strategic development. Talents include thoughtful and socially-conscious program design, systems thinking across disciplines and departments, inert ability to problem solve, and consistent dedication to authentic collaboration, even in the most challenging circumstances.       Core Qualifications          Change management and ability to shift roles and problem-solve quickly in an emerging organization  Expertise in progressive K-12 education models, instructional design, policy and politics around education reform efforts  Lead developer and facilitator in training and professional growth  Creative problem solving in scenarios with multiple variables      Acute awareness for budget management and resource allocation  Systems thinking and ecological approach to program development, implementation and evaluation  Positive, energetic and a believer of creating a culture of risk-taking, reflection, and humor to do our collective best work            Experience     06/2013   to   Current     Chief Innovation and Outreach Officer    Company Name   Ôºç   City  ,   State       Leadership and Program Development:  Provided leadership for innovation, growth, and development of a progressive K-8 education program. Defined, implemented, and fostered clear and transparent processes to support innovation at every level of the organization. Implemented new ways to gather data and measure impact around student learning, development and assessment of the whole child.   Project Management and Creative Development:  Identified projects that have strong potential and allocate budgets to test them. Developed prototypes and gathered feedback around the impact and value for innovative and appropriate growth. Ensured alignment of innovation projects with the vision and mission of the ECS.   Relationship Building and Outreach:  Empowered professional transformation through professional growth experiences. Supported internal communication to build brand and culture. Developed external communication platforms to build connection with progressive education mindset throughout the region.   Visioning, Mission Development, and Implementation:  Planned, designed, and conducted strategic planning sessions that adhere to the ECS Guiding Principles and mission for building an ecologically literate citizenry. Coordinated opportunities for deep dives into environmental mission and for further reflection and connection with organizational culture. Conducted mindset growth opportunities for faculty to build leadership capacity and resilience.   Financial Management and Budgeting:  Project managed the design and execution of a 1.2 million renovation and retrofit for a new education facility. ¬†Supported annual collaborative budgeting, annual audit, and fiscal management of a 12 million dollar, public sector, non profit organization.         10/2014   to   04/2015     Consultant - Green and Healthy Schools Academy    Company Name   Ôºç   City  ,   State     Collaboratively researched, planned and executed deep professional development experiences for educators, administrators, and community members around culture development and systemic change. Utilized human-centered design and mindset techniques to support professional transformation.        06/2008   to   06/2013     Curriculum Architect and Academic Director    Company Name   Ôºç   City  ,   State     Developed an innovative curriculum model that utilizes the environment as a teaching tool. Engaged partnerships with organizations to develop relationships rather than ""one-hit-wonder"" programs. Piloted alternative measurements for student thinking and learning. Provided leadership for changing the conversation around education, the profession, school governance, and school design. Utilized human-centered design to support and develop systems and infrastructure to ""rethink school.""        07/2008   to   07/2009     Science Educator and Environmental Coordinator    Company Name   Ôºç   City  ,   State     Instructed students at all grade levels using non-traditional practices, including using 600+ acre  park as an extended classroom. Developed curriculum for all grade levels integrating the science, tech, and engineering standards. Provided professional development for teachers in curriculum development and integration of content areas. Supported infrastructure, systems, and early development of a new organization.        09/2004   to   09/2007     Educator - Center for the Highly Gifted    Company Name   Ôºç   City  ,   State     Instructed 4th grade highly gifted students with various levels and abilities in math, reading, social studies, sciences, and the arts. Created and adapted curriculum materials for instruction based on curriculum blueprints from elementary and middle school guidelines. Worked collaboratively with the Washington National Opera to create original operas with 75 students annually. Provided a basis of knowledge of gifted education to parents, colleagues and community. Taught and practiced problem solving, creative problem solving and creative thinking models with students.        02/2001   to   08/2002     Account Executive    Company Name   Ôºç   City  ,   State     Coordinated and executed public relation strategies, events, and media placements. Discussed and prepared crisis communication plans for clients and strategic partners. Designed and implemented environmental communications programs for corporate clients. Advised clients on strategic philanthropy partnerships and environmental education programs.        01/2000   to   02/2001     Account Coordinator    Company Name   Ôºç   City  ,   State     Supported media relations, media lists, and outreach efforts for clients. Refined materials, publications, and marketing pieces. Developed internal cultural programs to support a fun, thoughtful, and creative work environment.        05/1998   to   01/2000     Education and Outreach Coordinator    Company Name   Ôºç   City  ,   State     Developed new Energy and Resource Conservation Education program for grades 2-12. Drafted grant proposals for environmental education projects in the Pittsburgh City Schools. Designed, authored and edited program newsletter and other publications and presentations. Wrote curriculum about the built environment for vocational and middle school students. Planned teacher workshops and events to illustrate connections of the natural and built environments.         Education     2012     Principal Certification  :   School Leadership    Gannon University   Ôºç   City  ,   State             2004     Masters  :   Curriculum Design and Instruction     University of Maryland College   Ôºç   City  ,   State       Creative Initiatives in Teacher Education (CITE) Program        1998     BA  :   Environmental Studies     Allegheny College   Ôºç   City  ,   State              Professional Affiliations      Trained in Human Centered Design at Luma Institute  Completed  Including Ourselves in the Change Equation: Personal Learning for Organizational Performance,  Harvard University Graduate School of Education  Member of the design team for the Pittsburgh STEM Ecosystem sponsored by Remake Learning and the Carnegie Science Center  Member of the Remake Learning Network  Chief proposal writer for the Thinking Lab HS XQ application¬†  Volunteer curriculum integration adviser to the Pittsburgh Opera  Creator of  Think Out Loud  monthly sessions to encourage and advance the education profession and to promote educator voice in redesigning what schools could ""look like"" regionally        Additional Information      Pittsburgh's 40 under 40 Award winner (2015)  Presenter at the Healthy Schools Summit (2016)  Heinz Endowment's SyncUp Non Profit Women's Leadership Development Cohort (ongoing)  Western Pennsylvania Environmental Award, (2015)- Curriculum designer for the Environmental Charter School (k-8) and ECS Secondary Experience (9-12)  Presenter and collaborator with the regional Visual Thinking collaboration with Quaker Valley School District and Harvard Project Zero (2015)  Speaking engagements at Carnegie Mellon University, Allegheny College, Point Park University, and Duquesne University (2013-2019)  Panelist at The Pennsylvania Partnership for Green and Healthy Schools in Harrisburg, PA (2014)  Guest blogger on evolveEA's website (2014)  Presenter at Greenbuild (2014)  Presenter at National Green Schools Conference (2016)        Skills     expertise in 21st century teaching and learning, systems thinker and passionate about ecological literacy, human-centered design facilitator, strong written and communication skills, proficiency in social media and community outreach, and strong ability to visually communicate ideas, concepts, notes, and programs     "
PUBLIC-RELATIONS,"         SENIOR ACCOUNT EXECUTIVE             Experience     10/2011   to   Current     Senior Account Executive    Company Name   Ôºç   City  ,   State           10/2011   to   Current     Senior Account Executive    Company Name   Ôºç   City  ,   State      Serve as day-to-day contact for senior level Microsoft clients (e.g.  collaborate, strategize and counsel on approach to business problem and/or storytelling goals) Oversee strategic storytelling efforts in major metropolitan markets that aim to grow consumer perceptions of Microsoft and its positive impact on a community (e.g.  markets include New York, San Francisco, Seattle, Boston, Los Angeles etc.) Integrate with internal and external stakeholders on messaging, narrative development and communications plans support a holistic storytelling approach (e.g.  PR, social, product, marketing, stakeholders etc.).  Maintain lasting relationships with top-tier influencers across a variety of tech and consumer sectors on behalf of clients like Microsoft, Volvo and Safeway.  Manage junior level team members, offer career coaching and mentorship Managed and grew Microsoft Office brand ambassador program (e.g.  which worked to drive brand awareness, credibility and shift consumer perceptions through notable consumer lifestyle bloggers and influencers via online and social campaigns Drove strategic campaign development and execution for Microsoft Office events and key seasonal moments (e.g.  holiday, back to school, etc.).         10/2009   to   10/2011     Public Relations Associate    Company Name   Ôºç   City  ,   State      Provided public and media relations/public affairs support for Walmart stores in Oregon (e.g., market research, public outreach, public sentiment monitoring, political analysis, building and maintaining relationship with statewide nonprofits and other stakeholders).  Managed media relations and executed ongoing awareness campaign for an alternative youth education program (Oregon National Guard Youth Challenge Program).  Managed healthcare association, Oregon Society of Physician Assistants (e.g., membership recruitment, conference planning and execution).         01/2008   to   10/2009     Assistant Manager    Company Name   Ôºç   City  ,   State      Managed team of up to 10 sales associates (e.g., scheduling, sales coaching and retail operations).  Ensured that associates are successfully marketing the Fossil brand.  Coached associates on sales floor; trained new associates on company values and sales expectations.         01/2007   to   12/2007     Assistant Manager    Company Name   Ôºç   City  ,   State      Promoted to people manager; managed team of 80-plus employees; sought and recruited brand reps (e.g., conducted interviews, hired and led new employee orientations).  Worked as visual manager (e.g., supervised visual and marketing layouts and brand presentation).          Education     June 2006     B.A      University of Oregon   Ôºç   City  ,   State      from the School of Journalism and Communications        Skills    approach, coaching, clients, Journalism, market research, marketing, media relations, messaging, Microsoft Office, PR, recruitment, retail, sales, San, scheduling, strategic   "
PUBLIC-RELATIONS,"         PROGRAM MANAGER       Professional Summary    Highly-motivated community service professional skilled at networking, media outreach and relationship development. Flexible and versatile team player who maintains a sense of humor under pressure.      Core Qualifications          Citizen engagement  Employee relations  Media relations  Inter-governmental and legislative affairs  Social media  Event planning and logistics  Public speaking  Copywriting and copyediting  Microsoft Word and Excel expertise  Strong communication skills              Experience     10/2015   to   08/2016     Program Manager    Company Name   Ôºç   City  ,   State      Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.       Managed the complete redesign and launch of the company's website in  [Number]  months.       Created an official company page on Facebook to facilitate interaction with customers.       Managed all social media programs, including Internet forums, blogs, social networking applications and message boards.      Presented on current promotions to the public at events and tradeshows.      Wrote newsletter marketing copy and presentation materials for special projects.     Established effective working relationships with clients, government officials and media representatives.     Developed and implemented communication strategies and information programs.     Gathered and analyzed data on community needs and interests.     Developed and published a monthly citizen newsletter.       Organized public appearances, lectures, contests and exhibits to increase product awareness.     Designed web and other content, including monthly newsletters and promotional calendars.         Managed the editorial content, design and distribution of the external company newsletter.       Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials.         Developed corporate communications strategies and programs, including project timelines.         Coached less experienced public relations staff members on corporate communications practices.         Proofread and reviewed all print and electronic content for correct grammar and adherence to house style.         Revised campaigns in response to feedback from the creative director, account team and clients.         Reviewed and edited colleagues' written work for grammar, tone, voice and creative quality.           Implemented SEO strategy, resulting in  [Number] % increase to website hits.         Used software to manage efficient delivery and track content drafts.           Communicated with designers, graphic producers, video editors and videographers to create cohesive company voice.           Researched industrial and technical information to quickly come up to speed with unfamiliar industries.           Maintained awareness of digital trends and new emerging technologies and platforms.             08/2011   to   Current     Office of State Representative Intern District Director      City  ,   State      Recruited, trained and supervised 8-12 new staff members, interns and volunteers each year.  Reviewed staff work and gave comprehensive and constructive feedback.  Developed a 28-page training manual for new interns and volunteers.  Developed training program for specific, assigned job tasks, including database management and constituent casework.  Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.  Planned and publicized events, including securing more than $150,000 in sponsorships.  Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications.  Attended community meetings and forums to answer questions, address complaints and explain procedures.  Collaborated with community members to educate the public regarding issues such as constitutional amendments and newly enacted legislation.  Received and screened a high volume of internal and external communications, including email and mail.  Simplified topics such as healthcare, energy, government and technology through clear, concise and compelling writing.  Wrote newsletter copy and presentation materials for special projects.  Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.         01/2012   to   05/2012     Intern    Company Name   Ôºç   City  ,   State      Identified customer needs through market research and analysis.  Tracked communication regarding clients using print and electronic media.          Education          Bachelorof Science  :   Public Relations    University of Texas at Austin          Public Relations            Bachelor of Journalism  :   Broadcast    University of Texas   Ôºç   City        Broadcast          Skills    Excellent interpersonal skills, Strong communication skills, concise, conferences, copyediting, Copywriting, clients, database management, email, Employee relations, Event planning, government, logistics, market research and analysis, materials, Media relations, meetings, Excel, mail, Microsoft Word, newsletter, page, press releases, problem solver, Public speaking, publications, Fast learner, Self-starter, spreadsheets   "
PUBLIC-RELATIONS,"         MANAGER         Summary     As a recent college graduate with a degree in psychology and a miner in business I posses over 5 years of experience in various fields and customer service management. Throughout the years I have undertaken several jobs positions and internships. These placements have enabled me to develop not only specific industry experience, but also valuable and transferable skill sets in the fast-paced sector of management, marketing, and public relations. Being an exceedingly motivated, and astute individual, I seek to apply my current skill sets, some of which are strong visualization skills, communications, leadership and organizational skills to the rewarding field of event planning. Where I can bring my zealous, strategic values.       Education      Major:Psychology Minor: Business Mercy College      May. 2014       Bachelor of Science  :   Psychology    City  ,   State       Relevant course work in Developmental psychology, Cognitive psychology, Historical psychology          Experience      Company Name     September 2011   to   Current     Manager   City  ,   State      Oversee staff, reservations, and great customer at this trendy Manhattan restaurant.  Plan shift schedules for staff.  Monitor daily product deliveries and inventory.  Maintaining equipment, adhering to health and safety precautions, making sure the kitchen and dining areas follow health code standards, keeping records of these practices for health inspectors, solving employee or customer problems.  Personally increased restaurant traffic by creating awareness of happy -hours deals, specials and weekly events through the use of social media outlets such as Instagram, and Facebook.          Company Name     January 2015   to   May 2015     Intern   City  ,   State      Support design and development team in the fashion accessories hats department.  Update line sheets according to changes made to samples.  Track, organize and prepare sample orders for various sales, marketing and photography departments as needed.  Successfully organize show room to effectively display products for merchandising vender meetings.  Research popular hat trends for the season.  Develop trend boards to be shown to potential buyers and displayed in showroom.  Research and compile color trends for the upcoming season and match to color pantones.  Demonstrate leadership skills, assertiveness, and intellectual curiosity.          Company Name     September 2013   to   August 2014     Ticket Office Manager   City  ,   State      Supervise box office and online ticket sales for concerts, sports, theater, and other events at various venues in the Northeast.  Track ticket inventory and place orders for ticket printing.  Maintain records of ticket sales and complimentary tickets given for particular events.  Generate and analyze weekly ticket sales reports using Microsoft Excel.  Respond customer to telephone and email inquiries.  Created awareness of company website through phone and social media marketing.  Generated and maintained clientele list for future events.  Increased online ticket sales through email, and telephone marketing.  Personally generated over 20,000 (25%) in ticket sales.          Company Name     September 2011   to   May 2014     Clerical Assistant   City  ,   State      Processed paperwork and payroll for 15 tutors.  Coordinated with tutors to ensure adequate coverage for students in the program.  Tutored students in English, History, Spanish, and Regents Exam preparation.  Developed problem solving skills and context clues awareness for newly immigrating students with language development difficulties to be implement in citywide regents exams.  Partnered with teachers to evaluate and create a more personalized learning curriculum to meet each individual student needs.          Company Name     September 2013   to   December 2013     Public Relations/Marketing Intern   City  ,   State      Supported clients marketing initiatives related to social media campaigns, press releases, direct mail, email communication, and events.  Facilitated marketing strategies targeted at prospective clients.  Maintained client press and media contact list using Cision database.  Posted news, upcoming events, images, and more on client social media channels to keep followers engaged.  Used Adobe InDesign to edit sponsor decks for upcoming events, including cost, layout, marketing and PR strategy for event, and guests attending.  Created image layouts in Adobe Photoshop for use on company website and in emails to potential clients.  Compiled detailed information for pitch letters to potential clients, such as websites, social media sites, blogs, newspapers, magazines, and TV that could be part of PR strategy as well as events that would be arranged.          Company Name     June 2009   to   July 2011     Sales Associate   City  ,   State      Assisted retail customers with apparel selections and processed sales transactions.  Helped style merchandising displays to meet brand target style approach.          Skills     Team Leadership                 Accomplished Manager  Social E-commerce              Natural Leader  Microsoft Office                    Adobe InDesign/Photoshop  Database Management        Spanish Fluency  Strategic Thinker      "
PUBLIC-RELATIONS,"         BILLING SERVICES ASSOCIATE           Professional Summary    Detail-oriented and versatile government, commercial, and non-profit billing professional with proven ability to efficiently manage multiple assignments while meeting strict deadlines. Excels at cultivating and managing internal and external client relationships. HIGHLIGHTS Exceptional verbal and written	Proficient with Microsoft Office Suite communication with all executive levels	(including SharePoint) and PeopleSoft Dedicated to process improvement			High customer service standards Meticulous attention to detail		Time management and positive attitude         Work Experience      Billing Services Associate    September 2012   to   Current     Company Name          Oversee all aspects of billing operations performed by the Office of Society Services (OSS) staff including, invoice generation and distribution, payment processing, and retention of related records.  Serve as the subject matter expert on the systems used to process billing services including netFORUM, LaserFiche, Media Services Group (MSG) Ad Manager, Elan Web, and train other staff in the use of these systems.  Work closely with Accounts Receivable and Tax Office to resolve any issues with invoicing and collecting revenue for ACS products and services.  Provide general customer support via phone and email as needed based on operational levels, and serve as primary point of contact when OSS manager is out of the office.  Distributed daily batch workload to team within 24 hours of receipt and assign deadlines to meet service level agreements.  Worked with internal business units to resolve billing discrepancies in a timely manner.  Established reasonable deadlines for billing orders and worked with staff to ensure targets were met.  Leading this effort, the team's average completion rate was 94% for the year 2014, representing an improvement over the year 2013 rate of 84% and well in excess of the established baseline of 75%.  Exceeded expectations of providing resources and training to the OSS team to accomplish assigned billing tasks for ACS publications, publications' advertisement, and other miscellaneous billing.  Once became knowledgeable of all billing processes and systems utilized, department operations were streamlined and documented through Standard Operating Procedures (SOPs).  Created a service level agreement spreadsheet on SharePoint to summarize the measures of each billing service/project.  Was awarded in September 2014 for supporting the transition of a billing project known as ACS AuthorChoice.  This required working closely with the Publications department in the Columbus, OH ACS office to build the transition plan, including creating workflow charts and customizing sales transaction reports.  Introduced new Records Retention/Scanning service to the Office of Society Services in January 2015.  Formulated idea of the OSS staff offering to scan documents/agendas for the entire ACS organization to reduce office clutter and to convert hard copies into digital format.  The first test run for a Membership business unit was successful and reduced offsite storage fees in half.          Client Accounting Coordinator    July 2007   to   July 2012     Company Name          Manually generated, reviewed, and processed 70+ government and commercial client invoices on a monthly basis utilizing Maconomy X accounting system.  Types of contracts for billing included T&M, CPFF, FFP, and Cost Reimbursement.  Interfaced daily with Project Managers to ensure final invoices were in compliance with appropriate contract guidelines and regulations.  Reviewed and included supporting documentation with invoices, such as expense verification, activity reports, and budget summaries.  Processed write-offs and recorded journal entries.  Prompt turnaround time with processing invoices once approvals were received from Project Managers Assigned turnaround time for processing invoices after receiving edits from Project Manager was 24 to 48 hours, but consistently prepared final invoices within the same day of receiving approval.  Provided with the opportunity to prepare budget trackers, which was originally prepared by the Senior Contracts Administrator.  Because of the ability to learn the manual billing procedures and accounting system in a very short period, was assigned to complete monthly budget trackers to include with invoices.  Nominated and received the June 2011 Employee of the Month award.  Established high credibility with Project Managers, which allowed them to ask for assistance with other aspects of finance (acted as liaison between Project Managers and Accounts Payable/Receivable).          Internet Billing Coordinator    May 2005   to   July 2007     Company Name   Ôºç   City  ,   State      Managed 45 federal government agencies ensuring their internet billing and account information were presented accurately every month.  Audited accounts to ensure the nodes were attached to the correct mobile telephone numbers.  Researched and evaluated options for meeting user needs with the internet billing system, and guaranteed that system requirements were identified and incorporated successfully.  Assisted in recuperating lost revenue.  Processed exceptions (missing and/or incorrect data) to guarantee that customers were correctly invoiced through the internet system in order for companies to receive payment for services rendered.  Proactive in supporting Account Managers, Consultants, and Account Liaisons with internet billing concerns.  Answered internal business units' questions and resolved situations regarding the internet billing analysis system in less than one hour time frame.  Conducted one-on-one training sessions on how to utilize the billing system and download multiple reports and invoices.  When necessary, would attend conference calls with account liaisons and clients to help with internet billing issues.  Received 2006 Excellence Award, in which was nominated by team members.  Consistently implemented new ways of resolving customer concerns and shared those ideas with the internet billing team.          Senior Customer Service Representative    December 2003   to   April 2005     Company Name   Ôºç   City  ,   State      Provided world classcustomer service taking inbound calls from customers while meeting productivity and quality standards.  Resolved customers' issues on first-call basis, including handling escalated concerns and follow up if needed.  After nine months in position, started taking escalated calls in manager's queue.  Served as acting manager handling escalated customer concerns for two hours or more per day.  Processed team credits and holds on customer accounts.  Evaluated customer billing statement credits to ensure they were valid and approved promptly.  Assigned to assist new employees at the Practical Assessment Center.  Chosen to train 20 new employees on product knowledge and quality call flow before they transitioned onto their new team.  Monitored live calls twice per week for quality assurance and provided feedback after each monitoring session.          Education      BBA   :   Business Administration  ,   2003    Temple University   Ôºç   City  ,   State      Business Administration          Skills    accounting, Accounts
Payable, Accounts Receivable, Ad, ask, billing, billing system, budget, charts, Contracts, client, clients, customer service, customer support, documentation, email, finance, frame, government, invoicing, Office, OSS, processes, Publications, quality, quality assurance, receiving, sales, Scanning, service level agreement, service level agreements, spreadsheet, Tax, telephone, phone, workflow   "
PUBLIC-RELATIONS,"         INSURANCE SPECIALIST       Summary    Accomplished communicator who mediates effectively and uses negotiating and persuasion skills to       achieve consensus. Proficient in account management, training, project management, and building       strong relationships. Proven ability to streamline operations, educations, and troubleshoot problem       areas. Demonstrated history of successful administration and effective issue resolution, while       providing high-quality leadership, and managing individuals from varying backgrounds.      Skills             Spreadsheet management          POS systems  Microsoft Office proficiency¬†¬†¬†¬†¬†¬†¬†¬†¬†   Advanced MS Office Suite knowledge          Medical Billing  Microsoft Excel certified          Administrative support specialist        QuickBooks   Expert          employee training  Invoice processing            Advanced clerical knowledge   Microsoft excel  Marsha systemFosse system            Experience      Insurance Specialist   04/2017   to   Current     Company Name   City  ,   State        Processed applications, payments, corrections, endorsements and cancellations.      Developed, implemented and monitored new underwriting guidelines for the agency.        Compiled coverage and rating information in an accessible format.         Submitted up-to-date activity and production logs to agency management for review.            Researched coverage and premium options and supplied clients with the best coverage available.             Finalized and maintained all types of personal lines insurance policies within the agency.                 Front desk agent   12/2015   to   Current     Company Name   City  ,   State       Dispensed guidance, direction and authorization to carry out major plans.  Reviewed sales price
          and operating costs.  Ensured work was accomplished in a safe manner in accordance with established operating
          procedures and practices.  Handled telephone inquiries.  Documented business requirements, functional specifications
          and training procedures.  Managed quality communication, customer support and product representation for each
          client.  Interacted with customers and retail buyers to follow-up on shipping statuses and expedited
          orders.  Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and
          fax.  Performed store opening duties, including counting cash drawers and checking all equipment
          for proper functioning.          Public relations   09/2011   to   06/2012     Company Name   City  ,   State        Identified customer needs through market research and analysis.     Defined project and company vision, strategies and tactics.          Researched, negotiated, implemented and tracked advertising and public relations activities.          Evaluated and managed new strategic business opportunities.            Expanded product and company recognition in the national press to support the sales and marketing teams.              Organized public appearances, lectures, contests and exhibits to increase product awareness.                 Billing and Coding   07/2010   to   08/2010     Company Name   City  ,   State       Obtained information by contacting appropriate personnel or patients.  Organized files by color codes
          Entered information into computer databases.  Retrieved requested files and delivered to appropriate personnel.  Reviewed files to check for complete and accurate information.  Processed and routed incoming mail.          Public Relations   08/2011   to   05/2017     Company Name   City  ,   State       Identified customer needs through market research and analysis.  Defined project and company vision, strategies and tactics.  Organized public appearances, lectures, contests and exhibits to increase product awareness.  Worked with management to identify trends and developments that might influence PR
          decisions and strategies.  Researched, negotiated, implemented and tracked advertising and public relations activities.          Education and Training      High School Diploma     2011       Jones Senior High School              Business Administartion   2017       Southern University   City  ,   State  ,   United States             Personal Information    Majorette (twirler/ dancer)
          Volleyball
Affiliations
          Walk of Life (St. Joseph Hospital)
         Willing to relocate: Anywhere
Additional Information
         Won employee of the month in March 2016      Skills    account management, Administrative support, advertising, art, business management, call center, clerical, closing, color, client, clients, customer satisfaction, customer
          service, customer service, customer support, databases, direction, e-mail, employee training, fax, functional, Invoice processing, machine operation, market research and analysis, Medical Billing, Microsoft Excel, mail, Microsoft Office, MS Office Suite, payroll, personnel, POS, PR, public relations, quality, quality assurance, QuickBooks, retail, safety, sales, script, shipping, Spreadsheet, telephone, vision      Additional Information      Majorette (twirler/ dancer)
          Volleyball
Affiliations
          Walk of Life (St. Joseph Hospital)
         Willing to relocate: Anywhere
Additional Information
         Won employee of the month in March 2016     "
PUBLIC-RELATIONS,"         SPECIAL EVENTS COORDINATOR           Summary     Marketing and public relations professional with over five years' experience in campaign management, strategic media communications, social media management and event planning, seeking position as Marketing Coordinator with milk + honey.     Excellent verbal and written communication skills     Sound knowledge of marketing principles   Market project management-motivated, confident, multi-tasks, creative, innovative and energetic   Social media savvy        Highlights          Excellent verbal and written communication skills  Sound knowledge of marketing principals      Market project management-motivated, confident, multi-tasks, creative, energetic  Social media savvy            Accomplishments     Conceptualized and launched the [Campaign name] marketing campaign, which led to a [Number]% increase in sales.  Initiated groundbreaking PR campaign for a television company, which secured [Number]% additional public interest compared against earlier efforts.  Ran communications and public relations efforts on [Number] [Project type] projects with budgets totaling $[Amount].  Served as [Products] product line expert.       Experience      Special Events Coordinator    June 2014   to   Current     Company Name   -   City  ,   State      Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups.  Cultivated positive relationships with the community through public relations campaigns.  Estimated project costs and monitored budgets.Developed corporate communications strategies and programs, including project timelines.  Managed official company page on Facebook to facilitate interaction with supporters.  Coordinated monthly and quarterly marketing and community events, such as [Example].          Administrative Assistant    August 2012   to   June 2014     Company Name   -   City  ,   State      Researched, negotiated, implemented and tracked advertising and public relations activities.  Evaluated and managed new strategic business opportunities.  Planned and organized corporate media and other special events.  Established long-range objectives and developed innovative strategies to help achieve them.  Planned and negotiated media buys, including TV, radio, print and digital.  Managed the complete redesign and launch of the company's website in [Number] months.  Created an official company page on Facebook to facilitate interaction with customers.  Managed all social media programs, including Internet forums, blogs, social networking applications and message boards.  Presented on current promotions to the public at events and tradeshows.Established long-range objectives and developed innovative strategies to help achieve them.  Estimated project costs and monitored budgets.  Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications.  Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it.          Public Relations Intern    March 2012   to   July 2012     Company Name   -   City  ,   State      Researched, negotiated, implemented and tracked advertising and public relations activities.  Wrote and developed media kits for [Initiative name] and [Project name].  Evaluated and managed new strategic business opportunities.  Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications.          Social Media Intern    May 2011   to   September 2011     Company Name   -   City  ,   State     Created an official company page on Facebook to facilitate interaction with customers.  Conceptualized and wrote project briefs to jump start the work of outside vendors and internal stakeholders.          Marketing and Public Relations Intern    September 2010   to   May 2011     Company Name   -   City  ,   State      Created an official company page on Facebook to facilitate interaction with customers.  Managed both inbound and outbound marketingcampaigns to generate new business and to support partner and sales teams.  Wrote newsletter marketing copy and presentation materials for special projects.  Planned and publicized events, including negotiating vendor contracts and designing promotional materials.          Education      Bachelor of Science   :   Business Marketing      Montana State University   -   City  ,   State       Member of [Club Name] ClubCoursework in [Course Name]         Interests      Marathons, hiking, reading, volunteering, lectures, yoga, professional development and scrapbooking       Additional Information      Philanthropy Chair, Alpha Omicron Pi   Volunteer, Reading to Kids   Marketing Co-Chair, Junior League         Skills      Public Relations Software: Gorkana, Factiva, Cision,   Desktop Publishing Software: Illustrator, Photoshop, Microsoft Office Suite  Online: Google Docs, social media platforms (ie. Facebook, Twitter,Pinterest, YouTube and Instagram)     "
PUBLIC-RELATIONS,"         MARKETING COORDINATOR         Professional Summary    Marketing Coordinator offering 10 years' experience. Capable and
focused on delivering high quality service. Proactive team player
and coaching abilities. Excellent attention to details. Well
organized and self-motivated. Focus on process improvement.
Strong time management skills and ability to work under pressure,
meet tight timelines and manage multiple tasks simultaneously.
Skilled at developing and maintaining effective communication
channels with clients, peers and administrative staff.      Skills          Marketing plan  Media Plan  Budgeting  Advertising & Public  Relations  Strategic communications  Brand Management  Events Management  Public Relations Campaign  Public Relations Writing  Publicity  Retail promotions  Time management  Proofreading  Advertising, Newsletter  Agency, Organizing  Brand Management, Organizational  Brochures, Presentations  Budgets, PR  Budget, Press releases  Budgeting, Pricing  Competitive, Producing  Content, Profit      Contract negotiation, Project management  Database, Promotional materials  Management, Proofreading  Special events, Public Relations  Graphics, Public  Inventory, Relations  Logistics, Publicity  Marketing strategies, Research  Marketing plan, Retail  Marketing, Sales  Market, Strategy  Marketing communications, Strategic  Marketing and communications, Time management  Materials, Trade shows  Media relations, Translation  Meetings, Web pages  News releases            Work History      Marketing Coordinator  ,     02/2017   to    Current      Company Name    ‚Äì    City  ,     Puerto Rico      Coordinate and implement monthly US promotional circulars
adaptations to PR Market by do translation, pricing and
audit report.  Implement marketing and advertising campaigns.  Translate and adapt corporate material to PR market.  Liaised with Marketing Manager to manage and deliver
marketing and communications plans.  Work with Marketing Manager to determine budget
distribution and manage expenses to that budget.  Compiled product, market and customer data to forecast
accurate sales and profit projections.  Perform competitive researches by identifying and
evaluating product characteristics, pricing and advertising.  Support pricing team on PR Market pricing strategy.  Provide project management for all assigned projects,
ensuring deadlines are met.  Coordinate creation and printing of internal marketing
material requests.  Keeps promotional materials ready by coordinating
requirements with graphics department; inventorying stock;
placing orders; verifying receipt.  Assist and support 11 PR Stores when necessary for events
such as grand openings or other special events.  Establish and maintain effective communication and working
relations with internal and external partners.         Marketing Coordinator  ,     02/2015   to   02/2017     Company Name    ‚Äì        Puerto Rico      Coordinating marketing projects and activities as
requested.  Provide support to marketing department.  Preparing marketing reports with descriptive brief
summary and visual evidence of all local activities to
share with the manufacturer in Korea.  Develop marketing communications campaigns.  Preparing marketing and advertising strategies, plans,
and objectives; planning and organizing promotional
presentations.  Ensure that messages are supportive of and consistent
with marketing strategies.  Coordinate flow of information and communication and
disseminate it according to plan strategy.  Producing additional marketing communications, such as
flyers, brochures and exhibition-related projects.  Work with manager and business units to determine
budget and manage expenses to that budget.  Identify, develop and execute communications strategy
for key media contacts and customer references.  Research media coverage and industry trends.  Improve communication efficiencies within company.  Responsible for creating and delivering marketing ideas
and activities for 13 dealer partners.  Organizing production of branded items such as stationery
and merchandise.  Assisting with artwork production.  Keep record of all advertising agency requests and
estimates to facilitate bill process.  Accomplishes organizational goals by accepting ownership
to complete new and different requests.         Events & Public Relations Coordinator  ,     06/2010   to   01/2015     Company Name    ‚Äì        Puerto Rico      Coordinate details of events such training, launches,
business meetings, trade shows, including site
selection/contract negotiation, registration database
management, and on-site management.  Coordinate event logistics, including registration,
attendee tracking, presentation, materials support and
pre- and post-event evaluations.  Work closely with hotels and other vendors to ensure that
all company requirements are fulfilled.  Calculate budgets and ensure are adhered to.  Promote products and services through public relations
initiatives.  Create and deliver press releases, media relations
content and corporate newsletter content.  Updates Web pages uploading new products information,
upcoming events and news.  Develop reports of budget, return of investment and
others.  Keep inventory of promotional materials.  Supporting in-house marketing and design team by
coordinating and collating content.  Track competitor publicity activity and prepared
comparative report to identify opportunities.         Public Relations Intern  ,     08/2009   to   06/2010     Company Name    ‚Äì    City  ,     Puerto Rico      Create Publics Relations Pieces as news releases and
media kits.  Developed, planned, and executed advertising camping
using social media as Facebook, Twitter and YouTube.  Updates Web pages uploading new products information,
upcoming events and news.         Education      BA  :   Communication, Public
Relations and Advertising  ,   12/2009     University Of Puerto Rico
R√≠o Piedras               Work History      Marketing Coordinator  ,   02/2017   to    Current      Company Name   ‚Äì   City        Coordinate and implement monthly US promotional circulars
adaptations to PR Market by do translation, pricing and
audit report.  Implement marketing and advertising campaigns.  Translate and adapt corporate material to PR market.  Liaised with Marketing Manager to manage and deliver
marketing and communications plans.  Work with Marketing Manager to determine budget
distribution and manage expenses to that budget.  Compiled product, market and customer data to forecast
accurate sales and profit projections.  Perform competitive researches by identifying and
evaluating product characteristics, pricing and advertising.  Support pricing team on PR Market pricing strategy.  Provide project management for all assigned projects,
ensuring deadlines are met.  Coordinate creation and printing of internal marketing
material requests.  Keeps promotional materials ready by coordinating
requirements with graphics department; inventorying stock;
placing orders; verifying receipt.  Assist and support 11 PR Stores when necessary for events
such as grand openings or other special events.  Establish and maintain effective communication and working
relations with internal and external partners.         Marketing Coordinator  ,   02/2015   to   02/2017     Company Name          Coordinating marketing projects and activities as
requested.  Provide support to marketing department.  Preparing marketing reports with descriptive brief
summary and visual evidence of all local activities to
share with the manufacturer in Korea.  Develop marketing communications campaigns.  Preparing marketing and advertising strategies, plans,
and objectives; planning and organizing promotional
presentations.  Ensure that messages are supportive of and consistent
with marketing strategies.  Coordinate flow of information and communication and
disseminate it according to plan strategy.  Producing additional marketing communications, such as
flyers, brochures and exhibition-related projects.  Work with manager and business units to determine
budget and manage expenses to that budget.  Identify, develop and execute communications strategy
for key media contacts and customer references.  Research media coverage and industry trends.  Improve communication efficiencies within company.  Responsible for creating and delivering marketing ideas
and activities for 13 dealer partners.  Organizing production of branded items such as stationery
and merchandise.  Assisting with artwork production.  Keep record of all advertising agency requests and
estimates to facilitate bill process.  Accomplishes organizational goals by accepting ownership
to complete new and different requests.         Events & Public Relations Coordinator  ,   06/2010   to   01/2015     Company Name          Coordinate details of events such training, launches,
business meetings, trade shows, including site
selection/contract negotiation, registration database
management, and on-site management.  Coordinate event logistics, including registration,
attendee tracking, presentation, materials support and
pre- and post-event evaluations.  Work closely with hotels and other vendors to ensure that
all company requirements are fulfilled.  Calculate budgets and ensure are adhered to.  Promote products and services through public relations
initiatives.  Create and deliver press releases, media relations
content and corporate newsletter content.  Updates Web pages uploading new products information,
upcoming events and news.  Develop reports of budget, return of investment and
others.  Keep inventory of promotional materials.  Supporting in-house marketing and design team by
coordinating and collating content.  Track competitor publicity activity and prepared
comparative report to identify opportunities.         Public Relations Intern  ,   08/2009   to   06/2010     Company Name   ‚Äì   City        Create Publics Relations Pieces as news releases and
media kits.  Developed, planned, and executed advertising camping
using social media as Facebook, Twitter and YouTube.  Updates Web pages uploading new products information,
upcoming events and news.         Certifications      Relations  Strategic communications  Brand Management  Events Management  Public Relations Campaign  Public Relations Writing  Publicity  Retail promotions  Time management  Proofreading        Skills     Advertising, agency, Brand Management, brochures, budgets, budget, Budgeting, competitive, content, contract negotiation, database  Management, special events, graphics, inventory, logistics, marketing strategies, Marketing plan, Marketing, Market, marketing communications, marketing and communications, materials, media relations, meetings, news releases, newsletter, Organizing, organizational, presentations, PR, press releases, pricing, Producing, profit, project management, promotional materials, Proofreading, Public Relations, Public  Relations, Publicity, Research, Retail, sales, strategy, Strategic, Time management, trade shows, translation, Web pages    "
PUBLIC-RELATIONS,"         CLIENT SERVICE SPECIALIST       Professional Summary     Results oriented business professional with a successful track record in the areas of: Strategic planning; implementation and operation of programs within set time frames; volunteer management,     Proven ability to see the ‚Äúbig picture‚Äù and quickly isolate areas for improvement. Strong analytical and problem solving ability combined with a solid understanding of team work. Ability to communicate well with individuals at all levels of the organization.       Core Competencies          Personable professional with quick learning skills  Ability to effectively work independently and with a team  Excellent Communication Skills- Written & Oral   Highly organized and dedicated person with positive attitude.  Highly motivated self-starter who takes initiative with minimal supervision       Flexible team player with the ability to effectively prioritize and juggle multiple concurrent projects while still making deadlines  Strong logical & analytical thinker with demonstrated talent for problem solving  Thrive on challenging tasks in office environment.  Confident, hard-working individual who is quick to assimilate new concepts and meet challenges            Professional Experience      Client Service Specialist     Sep 2012   to   Current      Company Name   Ôºç   City  ,   State     Responsible for the analysis, troubleshooting and resolution of second-level service desk incidents Plan and manage program implementation for new clients; facilitate on-line registration for members and ensure all eligible members have access to website.  Manage administrative/database functions for health screenings, resolve screening issues and maintain accessibility of member accounts.  Work with implementation & account managers to plan on-boarding of new clients, also ensure all account requirements are met before client go-live.  Research strategies to enhance client relationships Facilitate and ensure loading of all eligible members into database, within 24 hours.  Streamline all processes to ensure scalability and position company for doubled growth; maintain competitive market operations while accommodating client customizations.         Public Relations & Event Planning Intern     Sep 2011   to   Jun 2012      Company Name   Ôºç   City  ,   State     Led various project management life cycles inclusive of planning phases, event planning and management, and outreach program implementation; supported project execution via management and maintenance of foundation database.  Facilitated recruitment processes and supervised performances for qualified volunteers supporting signature events and fundraising efforts; adapted to intensive scheduling requirements and maintained efficiencies in performance and program execution.  Designed outreach materials and coordinated distribution to general public; provided details and information regarding participation in organizational programs and initiatives.  Solicited donations from sponsors by means of products and services.         Marketing Assistant     May 2011   to   Aug 2011      Company Name   Ôºç   City  ,   State     Oversaw Customer Rewards Program development, execution, and long-term management, which enabled motivational incentives to high-performing clients, resulting in increased company loyalty; key facilitator for design and implementation of marketing concepts and materials.  Managed and maintained client database systems, and oversaw communications and reporting functions for proactive alignment of companywide goals.  Improved personal production with concurrent task management and added value to marketing strategies with consultation and new concepts.  Gained subject matter expertise regarding Prinaj product line to facilitate proactive management of client issues and expedited resolution of key service issues.         Public Relations Associate     May 2009   to   Jul 2010      Company Name   Ôºç   City  ,   State     Orchestrated design, implementation, and ongoing management of multiple customer relations training programs in individually tailored compliance with client specifications; pro-actively reviewed and restructured programs to align with evolving needs and resolve unforeseen issues.  Monitored pending hits and clips and assisted compilation of quarterly media reports in support of senior staff decision making.  Responded to and managed media inquiries and requests; secured expert resources and co-developed press materials and reactive media responses.  Cultivated and grew beneficial relationships with media entities and third party organizations to streamline liaising and communicative efforts with all clientele.  Honored recipient of the Timex Communications Excellence Award.         Education      Master of Science  ,   Integrated Marketing Communications   2012     Roosevelt University   Ôºç   City  ,   State  ,   USA          Bachelor of Arts  ,   Mass Communications   2009     Babcock University   Ôºç   City  ,   State  ,   Nigeria          Computer Skills      Fundraising Software: Donorperfect   Desktop Publishing Software: Adobe Photoshop  Word Processing Software: Microsoft Office Suite         Accomplishments      Honored recipient of the Timex Communications Excellence Award (2010)     "
PUBLIC-RELATIONS,"         COMMUNICATIONS CONSULTANT       Summary      Client-focused¬†communications professional with nearly 10 years¬†  of internal communications, marketing, and public relations experience. Committed to producing results that deliver a unique blend of creativeness, strategy, and influence to advance company goals.¬†        Technical Skills      Advising C-level executives  Effectively working in a large complex organization with multiple entities  Nonprofit and Public Relations agency experience  Experience in Adobe InDesign creative software and WordPress        Experience      Communications Consultant   08/2017   to   Current     Company Name   City  ,   State       Serves as an advisor, strategist, and writer for senior physician executives, including the Chief Quality Officer.  Authors and leads annual communication strategies designed to motivate, engage, and inform employees and key organizational stakeholders.  Develops internal send-all emails reaching more than 200,000 Kaiser Permanente employees.  Supports senior executives in high-profile speaking engagements including Kaiser Permanente's TEDx talks (10,000 livestream participants), Institute for Healthcare Improvement National Forum (5,500 attendees), and Kaiser Permanente's National Quality Conference (1,000+ attendees).  Built a communications function for the organization's research and development division which included establishing an intranet page, newsletter, monthly ""stand up"" meetings, quarterly all hands meetings, and roadshows to engage employees and key regional stakeholders.  Serves as the national program leader in marketing strategy designed to showcase the organization's clinical advancements to large broker and employer groups.  Rapidly develops stories for external website that feature patient and physician perspectives on a variety of medical advancements.  Led the organization-wide adoption and implementation strategy for new emergency communication system designed to keep employees informed and connected in the event of a crisis.  Serves as the national crisis communication representative for The Permanente Federation and eight Permanente Medical Groups.              Marketing Communications Specialist   06/2015   to   08/2017     Company Name   City  ,   State       Created clear and simple communication materials that empower members and prospects to make the best care decisions possible for themselves and their families.  Provided consultation on communication strategies that support member engagement.¬†  Lead project manager for regional flu communications.  Project managed first kp.org cause-based marketing campaign that outperformed established benchmarks by 125%.¬†  Produced creative print and digital advertising content to favorably position the organization with key member and non-member audiences.  Served as communications consultant and strategist to 22 medical facilities on matters that impact patient care. ¬†  Supported Legal department¬†to ensure compliance with annual regulatory notifications to members.¬†  Led cross-functional teams to draft a variety of communication that help members navigate the complexities of their health plan.¬†           Internal Communications Specialist   05/2013   to   06/2015     Company Name   City  ,   State       Produced comprehensive communication materials that connected employees to strategic and operational goals.¬†  Ensured organizational consistency in all aspects of communication to employees.  Authored weekly employee newsletter with readership of 4,600.  Responsible for the creation and posting of daily content on employee intranet page.  Served as lead project manager for communication of a $300 million renovation at regional medical center to reduce impacts to operations.  Developed creative concepts for employee communication projects to a variety of internal clients and business partners.¬†  Wrote on behalf of the Regional Hospital Administrator to align employees with organizational and care delivery initiatives.¬†          Public Relations Assistant   08/2010   to   04/2013     Company Name   City  ,   State       Managed volunteers at client events.  Organized speaking points for clients at public.  Supported meetings and press conferences key clients and business partners.  Wrote press releases and maintained relationships with members of the media.          Education      Master of Communication Management, M.C.M.      2016      University of Southern California   City  ,   State  ,   USA             Bachelor of Arts  :   Communication    2012      University of Hawaii   City  ,   State  ,   USA             Bachelor of Arts  :   Psychology    2012      University of Hawaii   City  ,   State  ,   USA             Board & Leadership Experience      Communications Chair, Board of Directors   12/2014   to   12/2015     Company Name   City  ,   State       Produced timely and comprehensive communication to chapter members about programs, workshops, and other matters of interest via digital and print chapter publications.        "
PUBLIC-RELATIONS,"      P        DIRECTOR, INFORMATION SYSTEMS PACS ADMINISTRATOR/IS SYSTEMS ANALYST         Summary    I have developed a solid history of managing multiple projects and employees simultaneously while implementing
workable strategies with a constant focus on the future of the company.  The combination of my proven success in IT
Management, Project Management, PACS development and implementation, with the communication skills developed as a Public Relations Manager creates a rare level of proficiency and problem-solving ability which will complement the success of any company project or department.      Highlights          COMPUTER SKILLS  Windows PC and Server OS platforms through current, MS Office, MS SQL Server 2000-2008, UNIX, Linux, Internet Explorer, Adobe Photoshop, FrontPage, Dreamweaver, Flash, PowerPoint, Photo Finish, PageMaker, WordPerfect, IMAP4, plus many others..  PACS/HIS Related: CPSI - All modules of HIS, ChartLink, ClientWare, EMR - All versions of ImageLink PACS software and server systems (directed development)  Non-CPSI - McKesson PACS, E-Film, Philips iSite, Sectra, GE Centricity - Current GE, Philips, Toshiba, Siemens, Konica, Kodak and Fuji radiology modalities (US, CT, CR, MR, etc), AS400, HMS, SpeechQ, MModal DocQRoute, Kronos, HMS  LETTERS OF REFERENCE & MATERIAL EXAMPLES AVAILABLE UPON REQUEST              Accomplishments      As the Director of Information Systems for South Baldwin RMC, I was responsible for leveraging all technology, security and communication resources within the hospital and its 6 outlying properties.  This position required coordinating with IS Leadership at our corporate parent, Community Health Systems, and balancing the same with local Administration.  Early in my tenure, we were able to develop a new level of communication and cooperation between Nursing, Financial, Administration, Physicians, IS and CHS Corporate.  I sat on a number of committees both within the company and the community to maintain the cooperation that allowed us to advance.  In addition to successfully developing and mentoring an exceptional IS team of 6 during my two years in this position, we implemented the first three phases of Electronic Medical Record through the hospital and owned physician offices, completed a new data center implementation, conversion to fiber backbone communications and digital phone system, Windows 7 upgrade for over 800 users and total systems upgrades in the clinical departments.  This facility was shifted to a higher level within the CHS network of 250 hospitals and awarded numerous national accolades from third-parties due to some of the changes made by my department and team.        Experience      Director, Information Systems PACS Administrator/IS Systems Analyst   City  ,   State    Company Name  /   Aug 2012   to   Jul 2014     As the Director of Information Systems for South Baldwin RMC, I was responsible for leveraging all technology, security and communication resources within the hospital and its 6 outlying properties. This position required coordinating with IS Leadership at our corporate parent, Community Health Systems, and balancing the same with local Administration. Early in my tenure, we were able to develop a new level of communication and cooperation between Nursing, Financial, Administration, Physicians, IS and CHS Corporate. I sat on a number of committees both within the company and the community to maintain the cooperation that allowed us to advance. In addition to successfully developing and mentoring an exceptional IS team of 6 during my two years in this position, we implemented the first three phases of Electronic Medical Record through the hospital and owned physician offices, completed a new data center implementation, conversion to fiber backbone communications and digital phone system, Windows 7 upgrade for over 800 users and total systems upgrades in the clinical departments. This facility was shifted to a higher level within the CHS network of 250 hospitals and awarded numerous national accolades from third-parties due to some of the changes made by my department and team. I was brought into South Baldwin Regional Medical Center as the facility's first IS-based PACS Administrator.  After initial reorganization of the PACS environment and creation of PACS related support procedures and documentation, my responsibilities quickly expanded to IS projects where I identified productivity improvements that could be made.  Some of these projects included: Becoming the 24/7 dedicated technical resource for all Radiology functions, meaningful use implementation coordination, fileserver redesign for more stable and productive use, network and system optimizations where needed to improve efficiency, outlying clinic improvements to encourage ""single-company"" relations, and a number of others where needed.  My primary focus has always been providing the necessary tools and support for the constant improvement of patient care.        Manager, ImageLink PACS   City  ,   State    Company Name  /   Jun 2006   to   Jul 2011     My hiring position at CPSI was as a Senior Project Manager in the ITS Special Projects division.  After only 3 months in this position, I was recruited into the ImageLink PACS division as an Implementation Project Manager.  Before being promoted to Assistant Manager then Manager of this division, my primary responsibilities were system install scheduling, preparation and complete onsite implementation.  The three week onsite implementation of the ImageLink system entailed; coordinating server placement and networking with hospital IT, directing the installation of all server and reading hardware, coordination with all modality vendors to establish DICOM communication with the new system, integration with CPSI and other vendor HIS, Radiologist and staff training  and conversion of data from the previous Radiology system.  A number of these sites requested that we perform the conversion of data without involving the previous vendor.  Success in these situations required developing an in-depth familiarity with numerous systems, including: McKesson, GE Centricity, Philips iSite, OrthoView, E-Film and Spectra PACS systems. Because responsibilities included development planning with Programming and travel with Sales to assist in promoting the ImageLink product, I acquired additional familiarity with these competitor systems in order to keep ImageLink current with the needs of our customers and provide my employees with training relevant to their implementations.  This broad spectrum of involvement with multiple PACS systems left me knowledgeable on their use, tools and configuration.
CPSI of Mobile
In September 2006, ImageLink was in use at 27 of CPSI's 950 hospitals nationwide.  Of the 101 sites added during my time in ImageLink, I implemented 58, either directly or in an onsite supervisory capacity while retaining ultimate responsibility for all installs and the overall performance of the division and its employees.        IT Services/Public Relations Project Manager   City  ,   State    Company Name  /   Oct 2003   to   Apr 2006     In addition to managing all aspects of the company's information systems, I handled the development and execution of public education and outreach plans and materials, including public meeting organization and facilitation, direct mail, printed collateral, website updates and public relations events.  Our primary clients included the City of Tucson, Arizona Department of Transportation, Pima County, Nevada Department of Transportation and the Federal Highway Administration.        ICS Director Senior Hardware/Software Support Technician   City  ,   State    Company Name  /   May 2002   to   Jun 2003     After accepting full authority over all corporate information, communication and security systems, my primary responsibilities included: Employee management, cost control, developing and directing the implementation of all IT related projects, while assuring that my team and I consistently maintained the systems and services that our customers and employees relied on.  My efforts in this position resulted in a 60% increase in employee productivity and the development of the first Private Label Auction site, for one of our key clients, creating the first source of income from the ICS Department.  Spending in the ICS Department was decreased by more than $100,000. I was hired into this position as the direct assistant to the Vice President over the ICS (Information and Communication Services) Department.  My duties included: Project management, documentation of policies and procedures, and reporting on the overall status of the ICS Department.  During this year, I built the first comprehensive ICS procedure manual as well as the creation or replacement of all corporate IT and communication related policies.        Education      High School Diploma      Mount Desert Island High School              Skills    PROJECT MANAGER, ITS, PACS, RADIOLOGY, DICOM, INTEGRATION, INTEGRATOR, MCKESSON, NETWORKING, SALES, SALES TO, SCHEDULING, STAFF TRAINING, TRAINING, WITH SALES, CLIENTS, SECURITY, DIRECT MAIL, PUBLIC RELATIONS, DOCUMENTATION, BACKBONE, DATA CENTER, MENTORING, PHONE SYSTEM, WINDOWS 7, COST CONTROL, INCREASE, SYSTEMS ANALYST, PROJECT MANAGEMENT, ADOBE PHOTOSHOP, AS400, DREAMWEAVER, EMR, EXCELLENT MULTITASKER, FLASH, FRONTPAGE, HMS, INTERNET EXPLORER, KRONOS, LINUX, MS OFFICE, MS SQL SERVER, MS SQL SERVER 2000, PAGEMAKER, PHOTOSHOP, POWERPOINT, PROBLEM-SOLVING, SIEMENS, SIMULTANEOUSLY, SQL, SQL SERVER, SQL SERVER 2000, TECHNOLOGY MANAGEMENT, UNIX, WORDPERFECT    "
PUBLIC-RELATIONS,"    ABOUT    Creative communications professional good with implementing PR strategy, writing press collateral and managing press on-site at events, launches and trade shows. Also experienced in maintaining relationships to secure press placements, creating event and launch timelines and strategies and managing influencer campaigns and partnerships. Additionally‚Äö accomplished and well-versed in ROI, social media marketing strategy, creative marketing initiatives, SEM, design, content and copywriting.      Education     May 2015     Bachelor of Science  :   Public Relations    The University of Texas at Austin   Ôºç   City  ,   State       Student in The Stan Richards School of Advertising and Public Relations   VP, UT Austin Public Relations Student Society of America  Texas Creative Advertising Sequence¬†  Completed Business Foundations Certificate in Marketing and Management ‚Äî The McCombs School of Business (UT Austin)¬†          Accomplishments      Created personal freelance agency, La Femme New York in May 2015 and secured press placements and launch initiatives for over 6 project-based clients in just 7 months  Through strategic social media marketing, increased social media revenue up to $15,000 a month for HATCH Collection¬†  Managed and initiated brand and influencer partnerships garnering over $60,000 in conversion  Increased acquisition, engagement and following on social media platforms:  8,000 followers in 5 months at HATCH Collection¬†        Experience     12/2015   to   Current     Digital Marketing  and Social Media Manager    Company Name   Ôºç   City  ,   State      Executing social and digital communication strategy and providing upper management and CEO with weekly social media schedules and analytical reports  Planning, interviewing for and writing weekly strategic blog content (www.hatchcollection.com/blog)  Liaising with creative team to create graphics and assets for social media outlets each week   Compiling monthly revenue reports across all channels based on social media/Google Analytics and Kissmetrics Influencer/blogger seeding, executing brand and paid partnerships and outreach/sample sending from start to finish ‚Äî reporting conversion and ROI post campaigns using analytics and CTRs  Tracking analytics/results across social platforms and driving engagement and revenue per channel‚Äî beat previously-set company goals each month          07/2015   to   10/2016     Fashion PR Assistant (Freelance)    Company Name   Ôºç   City  ,   State      Hellessy, Tess Giberson, Milly, Kaelen NYC, Novis, Naeem Khan, Libertine   Event management (NYFW) - worked alongside production team and directors to manage venue logistics and to confirm day-of-show timelines   Created media alerts with show/presentation details and blasting alerts to targeted lists   Press check-ins / Seating chart arrangements         01/2015   to   07/2015     Digital Marketing Intern    Company Name   Ôºç   City  ,   State      Social media marketing and analytics.  Tracked web and social media impressions via Google Analytics and Kissmetrics highlighting individual Strategized for major social media campaigns ahead of art exhibits and the company's annual art festival --  artists and features and executing market research on how to optimize festival turnout Worked to calculate click-throughs for banners based on site and Google analytics and compiled marketing information and reports to improve annual art festivals Writing and compiling weekly social media calendars based on company and community events.         09/2012   to   05/2013     Beauty Public Relations Intern    Company Name   Ôºç   City  ,   State      Clients: Obsessive Compulsive Cosmetics, Inglot Cosmetics, The Makeup Show, Hair Room Service   Managed social media for agency and clients  Event management for clients‚Äî managed press booths for clients for New York City's largest makeup artistry trade show (The Makeup Show NYC)   Updated media lists: pitched to Glamour Magazine, Teen Vogue/Vogue, Ebony Magazine, Essence Magazine, Allure Magazine, Refinery29, W Magazine, etc.  Put together press kits for clients‚Äî drafted and distributed press releases to press at Obsessive Compulsive Cosmetics' NYC store grand opening and trade shows (The Makeup Show NYC)          Skills      Web design and branding    PR writing: media alerts, event wrap-reports, product dossiers, launch plans, press releases    PR and marketing software proficiency and experience: FashionGPS, Cision, HootSuite, KissMetrics, Google Analytics  Design software proficiency: InDesign, Illustrator, Adobe Photoshop¬†        ADDITIONAL ROLES     The Makeup Show, 2015 (Events/PR Intern - NYC), Chaos Cocktails, 2014 (Marketing/PR Intern - Austin, TX), The PR Boutique, 2013 (Lifestyle PR Intern - Austin, TX) Diane Terman Public Relations, 2012 (Beauty PR Intern - NYC), Linda Gaunt Communications, 2012 (Fashion PR Intern - NYC)     For more:¬†https://www.linkedin.com/in/alyssa-neilson-54054057     "
PUBLIC-RELATIONS,"           ACCOUNT REPRESENTATIVE         Professional Summary    I am a social media and public relations professional, experienced in creating direct-to-consumer and internal communications for global brands. I am also the founder of @Wandering_for_Eats, a foodie Instagram brand with over 3.5k followers and multiple partnerships with local businesses in Hudson County, New Jersey.      Skills          Social Media Strategy Digital Marketing Content Development  Copywriting Photo Editing Microsoft Office Suite  Ads  C  Content  Content Development  Copywriting  Client  Delivery  Email  Finance  Financial  Leadership  Letters      Marketing strategy  Marketing  Materials  Meetings  Microsoft Office Suite  Network  Photo Editing  Profit  Proposals  Quick  Recruitment  Research  Sales  Stories  Strategy  Television  Articles            Work History      04/2016   to   Current     Company Name          Organically increased Instagram following over 200% from 1k to 3.5k in the past four months, and achieved an average engagement rate of 12.2%.  Continuously growing followers by optimizing my social media strategy.  Collaborate with brands and local restaurants on sponsored posts, including creating content and copy, photo editing, and quick and informative engagement with the audience of each post.  Produce weekly sponsored ‚Äúsnack hack‚Äù videos published on my Instagram Story in collaboration with a local food delivery service, and provide weekly analytics reports to the brand's marketing manager.  Research local restaurants and create value-added content for daily Instagram Stories and Feed posts.         Account Representative  ,     03/2019   to   05/2020     Company Name   ‚Äì   City  ,   State      Developed campaign materials including social media plans with paid Twitter ads, program announcements, pitch letters, and satellite media tour alert copy for multiple Johnson & Johnson pharmaceutical brands.  Created internal communications for Janssen, including daily media monitoring reports for C-suite executives, company-wide emails, LinkedIn articles published by leadership, training videos, and internal television slides
‚Ä¢Provided updates on running projects and set project-based goals in weekly client meetings.  Compiled research on pharmaceutical brands and their campaigns to find new business opportunities.         Management Trainee  ,     06/2016   to   10/2018     Company Name   ‚Äì   City  ,   State      Led operations of 4 Caf√© departments concurrently, including overseeing 4 Team Leaders and 30+ employees.  Successfully planned and led Caf√© operations for Super Bowl 2018 and Catering operations for Thanksgiving 2017, increasing sales 40% year-to-year and ranking #2 in the company for sales, respectively.  Trained 10+ managers and 50+ employees for 2 store openings and led teams for the first month of openings.         Human Resource and Recruiting Intern  ,     01/2015   to   12/2015     Company Name   ‚Äì   City  ,   State      Created and implemented social media network growth plans for 5 Financial Advisors via LinkedIn.  Secured over 10 interviews per week for Advisor candidates, via email marketing strategy that I curated.  Founded the Women in Finance Internship to drive recruitment of entry-level women Financial Advisors.  Developed and pitched grant and internship program proposals for non-profit and corporate funding, securing over $6k in funding.         Education      Master's Degree  :   Communication and Media Studies  ,   05/2018     Rutgers University   -   City  ,   State    GPA: 3.83       Bachelor's Degree  :   Communication and Women's & Gender Studies  ,   05/2016     Institute for Women's Leadership   -   City  ,   State           Leadership Scholars Certificate  :     05/2016           Work History        04/2016   to   Current     Company Name          Organically increased Instagram following over 200% from 1k to 3.5k in the past four months, and achieved an average engagement rate of 12.2%.  Continuously growing followers by optimizing my social media strategy.  Collaborate with brands and local restaurants on sponsored posts, including creating content and copy, photo editing, and quick and informative engagement with the audience of each post.  Produce weekly sponsored ‚Äúsnack hack‚Äù videos published on my Instagram Story in collaboration with a local food delivery service, and provide weekly analytics reports to the brand's marketing manager.  Research local restaurants and create value-added content for daily Instagram Stories and Feed posts.         Account Representative  ,   03/2019   to   05/2020     Company Name   ‚Äì   City  ,   State      Developed campaign materials including social media plans with paid Twitter ads, program announcements, pitch letters, and satellite media tour alert copy for multiple Johnson & Johnson pharmaceutical brands.  Created internal communications for Janssen, including daily media monitoring reports for C-suite executives, company-wide emails, LinkedIn articles published by leadership, training videos, and internal television slides
‚Ä¢Provided updates on running projects and set project-based goals in weekly client meetings.  Compiled research on pharmaceutical brands and their campaigns to find new business opportunities.         Management Trainee  ,   06/2016   to   10/2018     Company Name   ‚Äì   City  ,   State      Led operations of 4 Caf√© departments concurrently, including overseeing 4 Team Leaders and 30+ employees.  Successfully planned and led Caf√© operations for Super Bowl 2018 and Catering operations for Thanksgiving 2017, increasing sales 40% year-to-year and ranking #2 in the company for sales, respectively.  Trained 10+ managers and 50+ employees for 2 store openings and led teams for the first month of openings.         Human Resource and Recruiting Intern  ,   01/2015   to   12/2015     Company Name   ‚Äì   City  ,   State      Created and implemented social media network growth plans for 5 Financial Advisors via LinkedIn.  Secured over 10 interviews per week for Advisor candidates, via email marketing strategy that I curated.  Founded the Women in Finance Internship to drive recruitment of entry-level women Financial Advisors.  Developed and pitched grant and internship program proposals for non-profit and corporate funding, securing over $6k in funding.         Skills     Social Media Strategy Digital Marketing Content Development  Copywriting Photo Editing Microsoft Office Suite,  Ads, C, content, Content Development, Copywriting, client, delivery, email, Finance, Financial, Leadership, letters, marketing strategy, Marketing, materials, meetings, Microsoft Office Suite, network, Photo Editing, profit, proposals, quick, recruitment, Research, sales, Stories, Strategy, television, articles    "
PUBLIC-RELATIONS,"         COMMUNICATIONS CONSULTANT       Summary      Client-focused¬†communications professional with 10 years¬†  of internal communications, marketing, and public relations experience. Committed to producing results that deliver a unique blend of creativeness, strategy, and influence to advance company goals.¬†        Technical Skills      Healthcare industry experience supporting health plans, hospitals, and medical groups.  Experience in internal, external, and executive communication.  Proven track record in communicating complex clinical issues and industry trends.
Demonstrated experience in successfully developing and managing communication programs that connect physicians to new healthcare solutions.        Experience      Communications Consultant   08/2017   to   Current     Company Name   City  ,   State       Provides complex communications consultation, with an emphasis on writing care delivery related content for broad internal, external and leadership audiences.  Supports senior executives in high-profile speaking engagements including Kaiser Permanente's TEDx talks (10,000 livestream participants), Institute for Healthcare Improvement National Forum (5,500 attendees), and Kaiser Permanente's National Quality Conference (1,000+ attendees).  Executed successful clinical product introductions by coordinating actions with social media, public relations and other internal teams.  Authored materials designed to articulate Kaiser Permanente's technological advancements in Electronic Health Record systems and Clinical Libraries that help to inform clinical decision making.  Built a communications function for the organization's research and development division to internally and externally elevate best clinical practices.  Leads communication activities designed to promote and accelerate the use of newly available clinical technologies to physicians.  Leads monthly community of practice calls bringing together communication leaders from 8 Permanente Medical Groups to share best practices, surface care delivery stories, and cross-promote resources.  Serves as the national program leader in marketing strategy designed to showcase the organization's clinical advancements to large broker and employer groups.  Developed platform for cross-sharing public speaking opportunities among national communications team to elevate physician executives at healthcare industry events.  Led the planning, development, and execution of a change management communication strategy in support of research and development division.  Serves as an advisor, strategist, and writer for senior physician executives, including the Chief Quality Officer.  Develops send-all emails designed to inform, motivate, and engage more than 200,000 Kaiser Permanente employees.¬†            Marketing Communications Specialist   06/2015   to   08/2017     Company Name   City  ,   State       Created clear and simple communication materials that empower members and prospects to make the best care decisions possible for themselves and their families.  Put together cohesive communication plans and marketing collateral in line with brand messaging and strategic objectives.  Project managed first kp.org cause-based marketing campaign that outperformed established benchmarks by 125%.  Led cross-functional teams to draft a variety of communication materials that help members navigate the complexities of their health plan.  Served as communications consultant and strategist to 22 medical facilities on matters that impact patient care.  Supported Legal department to ensure compliance with annual regulatory notifications to members.          Internal Communications Specialist   05/2013   to   06/2015     Company Name   City  ,   State       Produced comprehensive communication materials that connected employees to strategic and operational goals.  Authored weekly employee newsletter with readership of 4,600.  Responsible for the creation and posting of daily content on employee intranet page.  Served as lead project manager for communication of a $300 million renovation at regional medical center to reduce impact to operations.  Wrote on behalf of the Regional Hospital Administrator to align employees with organizational and care delivery initiatives.          Public Relations Assistant   08/2010   to   04/2013     Company Name   City  ,   State       Researched business needs, goals, marketing strategies, competitors and industry trends to guide public relations presentations and planning.  Managed social media accounts by composing content, engaging with followers in comments, monitoring activities, and researching trends.  Supported meetings and press conferences for clients and business partners.  Supported the development of press releases and media kits.          Education      Master of Communication Management, M.C.M.      2016      University of Southern California   City  ,   State  ,   USA             Bachelor of Arts  :   Communication    2012      University of Hawaii   City  ,   State  ,   USA             Bachelor of Arts  :   Psychology    2012      University of Hawaii   City  ,   State  ,   USA             Board & Leadership Experience      Chapter President   01/2015   to   08/2017     Company Name   City  ,   State       Founding member of genKP's Hawaii chapter -- Kaiser Permanente's largest national business resource group dedicated to professional development and fostering cross-organizational collaboration on industry trends.¬†  Developed strategy and built a leadership team who helped Hawaii reach the largest membership numbers outside of California.¬†          Communications Chair, Board of Directors   12/2014   to   12/2015     Company Name   City  ,   State       Produced timely and comprehensive communication to chapter members about programs, workshops, and other matters of interest via digital and print chapter publications.        "
PUBLIC-RELATIONS,"         FOUNDER/STRATEGIC ACCOUNT DIRECTOR       Links       www.hyvemyanmar.com         Professional Summary      To utilize my expertise and international experience as an Entrepreneur, Strategic PR & Digital Marketing Professional, and Creative Thinker.  A dynamic professional with over 10 years of experience and a strong background playing a vital role in the development, management, growth, and retention of key accounts and clients.  Service-oriented leader dedicated to fueling revenues, enhancing client's experience, and achieving top brand loyalty.  Highly adept in performing within high-pressure and deadline-driven environments, driving full project lifecycles with a focus on high-quality deliverables.        Skills          Management and Operational Leadership  Critical Thinking and Problem Solving  Networking, Business Development, and Stakeholder Relations  Detail-Oriented and Results-Driven  Creative Thinker and Effective Writer  Strategy Development & Strategic Planning  High-impact Proposal Presentation      Key Account Management  Project Management  Research, Data Analytics, and Reports  Social Media Strategy and Content  Creative Mind with Love for Visual Design  Articulate Planning an Effective Communication  Don't Take No For An Answer            Work History      Founder/Strategic Account Director     08/2016   to   10/2020      Company Name    ‚Äì    City  ,   State  ,   myanmar      Responsible for the overall Operation and Management of the Agency specializing in Integrated Public Relations, Strategic Communications, and Digital Marketing Services.  Developing overall strategy, conducting market and competitor analysis, coordination with clients and media - overall media strategy and execution guidelines for high-level projects - consultation on corporate strategy development - networking and business development - media and government relations and overseeing creative projects.  Built and strengthened industry partnerships to improve product placements, amplify coverage, and maximize the effectiveness of marketing strategies.  Determined target demographics and devised strategic marketing initiatives to reach target audiences.  Led and managed talented teams of PR Professionals, Content Writers, Digital Marketers, Visual Designers, etc., to plan and implement project tasks meeting timelines and exceeding expectations.  Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies.  Visit  www.hyvemyanmar.com  see full Agency Profile and Project Portfolio.         Editor-At-Large     06/2014   to   12/2016      Company Name    ‚Äì    City  ,   State  ,   Myanmar      Was responsible for - Testing and evaluation of products ranging from Automotive to Computers.  Attending Shows & Fairs, Media Events, Press Conferences, Product Launches, etc., - Preparing, editing, and proof-reading the news, articles, photos, videos, and product Reviews - collaborated with visual designers to develop and implement visual elements for the Print Magazine and Website - Coordinate within Management Team for strategic planning of the Magazine.  Assigned stories, led content development meetings, and reviewed completed stories to guide the execution of concepts and tone.  Devised attention-grabbing headlines and summaries for each article, determining the readiness of written pieces, made changes, and approve final versions for publication.  Worked with graphic artists, post-production team members, and other specialists to produce captivating and successful content.  Developed and optimized online and print strategies to maximize coverage, advertiser funding, and subscriptions.  Establishing & maintaining business relationships with Partners such as Mercedes-Benz, Ford, Land Rover, Samsung, HTC, Asus as well as clients for advertising purposes and customers.  Helped launched Myanmar's First & Only, International Standard, Hands-on Reviews based Magazine.  Established a reputation as one of the most reliable Product Reviewers in Myanmar.         Procurement Assistant     04/2010   to   12/2013      Company Name    ‚Äì    City  ,   State        Provides procurement, logistical, and administrative support to the HQ supply team in the acquisition of a wide variety of goods and services.  Reviews, records, and prioritizes purchasing requests and obtains additional information as required; determines the availability of vendors and funding sources; monitors status of existing requisitions, maintain contact with suppliers to ensure timely delivery of goods and services.  Produces tender documents such as Request for Quotation (RFQ) and more complex ones such as Request for Proposal (RFP) and Invitation to Bid (ITB) based on the nature of requirements and cost of procurement involved; Collaborate and coordinate with all parties involved to ensure the tender documents reflect client's requirements and adhere to all rules and regulations.  Prepares abstracts of offers and compile data contained in quotations and bids to determine which supplier can deliver the required goods/services at the best terms and lowest cost possible as per Financial Rules and Regulations and Procurement Guidelines.  Finalizes Purchase Orders for approval, assists relevant Procurement Officers in supplier selection, negotiations, and preparation of Contracts on more complex, higher-value purchasing operations; while coordinating with all concerned parties and ensuring appropriate follow-up action.  Maintains relevant internal databases and files; keeps track of any contractual agreements, systems contracts, etc.  Researches retrieve and present information from a variety of internal and external sources on sources of supply, vendors by commodity, as well as obtaining specifications for new products and market research.  Effectively and timely liaises with all concerned parties, including the various departments and offices, at all stages of the procurement process to ensure utmost client satisfaction.  Member of HQ Supply Team which was responsible for procuring, planning, and management of various high-level events, meetings, and functions as well as UN Examinations.  Portfolio of over 30 Million worth of Goods & Services procured and/or managed related Contracts.  Carried out t tasks effectively and efficiently and won high praises and great satisfaction from both external vendors and internal clients and was known for professional, diligent, and dedicated customer service.         Marketing Manager     09/2008   to   03/2010      Company Name    ‚Äì    City  ,   State        Spearheaded the in-house Marketing & Business Development team collaborating and coordinating with government agencies, sub-consultants, senior management, project managers, engineers, architects in creating world-class Architectural, Engineering, Construction related Request for Proposals (RFP), Request for Qualifications (RFQ), and Expression of Interest (EOI).  Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.  Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.  Grew new business connections by strategically networking with industry experts. Provided support for executive leaders and provided detailed reports for business strategies, while cultivating partnerships with clients.  Coordinate with project managers in the selection and recommendation of appropriate projects and personnel to be included in the proposal, according to the Request for Proposal (RFP) as well as preparing Cost Estimates and Project Schedules. Help prepared comprehensive technical write-ups for proposals.  Proofread and edit technical proposal text written by a project manager and engineers for proper grammar, spelling, comprehension, and style. Also proofread and edit existing project summaries and resumes of project personnel, and other supporting materials.  Designed and implemented an ""RFP Database"" of knowledge and responses to streamline the RFP workflow and business process.  Actively participate in the improvement of the look and feel of EWF's proposal design. Track, measure, and analyze the win/loss rates of RFP/RFI response sales. Maintain and own vendor relationships, budget, and performance management.  Have won projects worth over $ 8 Million in total - Established an automated RFP management and coordination system for convenience and accuracy in developing proposals.  Transformed corporate website and social media platforms to better engage customers and promote sales, designed a comprehensive qualifications package and marketing materials for an extensive marketing campaign during the firm's transition period  Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.         Education      Professional Certificate  :   Social Media     10/2020     Coursera + Facebook    -
                          City                Professional Certificate  :   Public Relations And Organizational Communication     01/2017     National University Of Singapore    -
                          City                No Degree  :   Ethics in Procurement          United Nations Training    -
                          City                Professional Certificate  :   Project Management     05/2009     New Jersey Institute Of Technology    -
                          City                Bachelor of Science  :   Computer Science     05/2007     Salem University    -
                          City                Bachelor of Arts  :   Law     2004     University Of Distance Education    -
                          City             "
PUBLIC-RELATIONS,"         OWNER         Summary     Dynamic event planner and communications professional looking for the anti-desk job. My main passions in life are travel, food, and creating events and experiences, specifically around food. I have lived all over the US and in multiple countries. I have worked in multiple restaurants, although it is not reflected on my resume. I would be happy to send a list of the places I've worked. I spent six years working with chefs and authors in cookbook publishing world in NYC (Cooking with Italian Grandmothers (IACP and IPPY winner), Afield (James Beard Nominated), Off the Menu, Primal Cuts, Made in America). I also worked for JustFood.org under Jessica Gaffney (Former Director of Marketing on multiple events). I planned The Butcher's Guild conference in Napa. I created a workshop in Chicago called Sustainable:: Cities at a cooking school, as part of the Off the Menu book tour. I have been responsible for garnering press and sponsorship/partnerships for cookbooks and events.        Highlights         Worked on multiple events related to cookbooks and food, with JustFood.org, Ark Endeavors and Thrillist/Jack Threads.             Accomplishments      Garnered extensive press for authors, experts, and products, over the course of six years in the publishing and PR spaces  Created hundreds of events around the country, including a small but successful future of food conference in Chicago, over 50 restaurant events at Italian restaurants across the country, over 50 restaurant events at restaurants who participated in our cookbooks, the butcher's guild conference in Napa, worked with the marketing director at JustFood.org to create a great experience at GoogaMooga, and  worked with Thrillist to create The Culinary Road Trip (brought in chefs from all over the country to offer LA a food experience they couldn't get in their backyard).        Experience      Company Name     April 2015   to   Current     Owner   City  ,   State      Currently working with a Boulder-based publisher, a fitness expert (social media only), and a chef with a non-profit.  organization.  Social media strategy, email marketing using MailChimp, press outreach using Cision and research.  Example Press Placements: Daily Mail, Inside Edition (pending), Narratively, New York Daily News...          Company Name     September 2014   to   May 2015     Publicist and Account Manager   City  ,   State      Identified client needs through market research and analysis.  Researched, negotiated, implemented and tracked public relations activities.  Evaluated and managed new strategic business opportunities.  Expanded product and company recognition in the national press to support the sales and marketing efforts.  Crafted pitches and pitched to media lists.  Created a social media strategy, including contests and giveaways, with various clients.  Example Press Placements; The Boston Globe, Time Magazine, The Daily Mail, New York Daily News, NPR Marketplace, Forbes.  com, Today.com, Women's Health, Success Magazine.          Company Name     March 2014   to   September 2015     Event Logistics Manager & Communications Coordinator   City  ,   State     Logistics manager for all events with Thrillist Media Group including: Best Day of Your Life, Thriillst Culinary RoadTrip, Mixxtails Man Cave (in cooperation with Bud Light).   Brought on for the busy season.         Company Name     March 2014   to   September 2014     Communications and Events Coordinator   City  ,   State      Worked hand-in-hand with the founders to create and produce an annual conference.  Successfully identified and landed sponsorships.  Reached out to all three hundred members to ensure their attendance and contributions to conference.  Managed budget.  Manged communications in cooperation with co-founders.          Company Name     March 2013   to   March 2014     Communications Manager, Project Manager and Product Manager   City  ,   State      Defined project and company vision, strategies and tactics.  Coached client representatives on effective communication with the public and employees.  Established long-range objectives and developed innovative strategies to help achieve them.  Acted as communications liaison between the CEO, upper-level management, the founder and software development team, which included UX and UI managers.  Estimated project costs and monitored budgets.  Developed corporate communications strategies and programs, including project timelines.  Wrote reports daily Organized and led meetings.          Company Name     June 2009   to   March 2013     Publicist and Author/Book Tour Coordinator   City  ,   State      Researched, negotiated, implemented and tracked sales, marketing and public relations activities using Google analytics, FB insights, and other resources.  Evaluated and managed new strategic business opportunities.  Expanded product and company recognition in the national press to support the sales and marketing efforts at Random House.  Conferred with production, graphic design and web-design teams to coordinate production of communications materials.  Worked directly with Publisher and Associate Publisher and Senior Editor.  Example Press Placements: NPR's The Splendid Table, Jamie Magazine, The New York Times, Wall Street Journal, Washington Post...          Company Name     June 2008   to   April 2010     Social Media Manager   City  ,   State      Handled all social media responsibilities.  Worked directly with Deborah Madison.          Education      St. John's College     2009       BACHELOR OF ARTS      City  ,   State      The Great Books of Western Civilization: www.sjcsf.edu        Affiliations    New York Women's Culinary Alliance: www.nywca.org/      Skills     Event management, email marketing, project management, community management, communications, social media.    "
PUBLIC-RELATIONS,"         VP MARKETING & COMMUNICATIONS           Summary     Marketing manager and writer offering a comprehensive background in the development and execution of strategic marketing communication plans across all platforms to drive customer acquisition and retention.        Highlights          New customer acquisition  Brand development  Multi-media marketing  CRM management      Account management  Copywriting  Direct mail campaigns  Interactive marketing            Accomplishments     Increased sales up to 80% year over year for 118-store retail chain through email marketing campaigns.  Increased sales by 7% over baseline on average for national promotions.  Exceeded customer retention an average of 0.66% with return on investment of 11.6%.  Exceeded goals through teen driver safety program by r educing claim losses by 0.70% and increasing retention by 3.4% .      Best in Show Award ‚Äì Insurance Marketing Communications Association.    National Award of Merit ‚Äì United States Department of Transportation, U.S. Coast Guard.    Trademarks for branding from the United States Patent and Trademark Office.        Experience      VP Marketing & Communications    November 2015       Company Name   Ôºç   City  ,   State      Develop marketing strategy and business plan for creative agency promoting ecological consciousness of the sea and supporting the coastal business community.  Manage all marketing and communication programs.  Cultivate business leads to expand market.  Create content and email marketing, press releases, and social media posts.          Research Advocate    March 2012       Company Name   Ôºç   City  ,   State      Review grants proposals for cancer research providing perspective and recommendations.    Present critiques to panel of research scientists at Peer Review meetings in Washington, DC.           Account Executive    June 2013   to   November 2015     Company Name   Ôºç   City  ,   State      Email and Social Media Marketing Management - Researched markets and worked with lead vendors, then executed, tested and analyzed targeted marketing campaigns using a variety of email service platforms for programs that resulted in increased sales up to 80% year over year for 118-store retail chain.  Marketing Campaign Manager ‚Äì Create and present strategic proposals to business leaders and manage all facets of clients' marketing programs including website, video, social media, info graphics, advertising and public relations.  Responsible for achieving the business goals of multiple accounts in various industries by executing campaigns and analyzing results.    Project Management ‚Äì Develop project schedules, calendars, budgets and timelines and execute new product launches and marketing campaigns while managing internal staff and external vendors for on-time high quality deliverables.  Analyze results and adjust to optimize success.  Event Management ‚Äì Develop and execute event plans and work on site at dozens of client grand openings and press events that include hundreds of people and top government officials.  Internship Program Manager ‚Äì Recruit and manage college interns and company internship program.          Sr. Marketing Project Manager    October 1988   to   February 2012     Company Name   Ôºç   City  ,   State      Customer Retention Manager ‚Äì Exceeded corporate customer retention goal by launching multi-channel retention programs geared toward distinct sales and customer segments. Analyzed results and adjusted target segments accordingly.      Company Magazine Creator and Manager ‚Äì Developed, launched, and managed cross functional teams to produce the customer magazine, ‚ÄúMetLife, Your Life,‚Äù to increase customer retention and referrals, encourage product cross sales, and promote safety to reduce claim losses. Three issues are published each year in twelve versions to targeted audiences with total circulation of more than 700,000 per issue. Project yielded increased customer retention of 0.66%, exceeding goal, with return on investment of 11.6%. Led quarterly executive publication advisory team.   Website Manager ‚ÄìDeveloped, launched, and managed the complementary digital version of ‚ÄúMetLife, Your Life‚Äù magazine, metlifeyourlife.com, with strategic links to metlife.com and premier safety organizations to optimize SEO and cross sales.  Teen Driver Safety Program Manager ‚Äì Created and managed teen driver safety program to reduce accidents, injuries and claims and retain customers.  Thousands of teens enrolled countrywide resulting in customer retention lift of 3.4%, and reduced claim losses by 0.70% exceeding goals.  Partnered with IT for programming and fulfillment and reported retention results regularly to senior management.  New Product Development Management ‚ÄìLaunched enhanced auto, home, boat, and GrandProtect insurance products ensuring understanding of new features at all touch-points throughout the company including all sales distribution channels and customer service.    Safety Program Manager ‚Äì Created, developed, launched and managed driver safety discount programs for Top Driver and the National Safety Council working with IT, underwriting, claims and sales departments.  Insurance Policy Package Redesign Team Leader ‚Äì Led inter-departmental team to advise programmatic and customer-friendly enhancements to MetLife Auto & Home insurance policy package to improve customer experience.   Sales Incentive Program Manager ‚Äì Developed and administered a variety of incentive programs to increase sales throughout MetLife Sales Distribution.  Fostered enthusiasm for programs with on-pace reporting.  Average increased sales rate 7% over baseline for national promotions.  Sales Recognition Manager ‚Äì Collaborated with cross-functional teams and developed, kicked-off, and managed recognition programs for sales associates including programs for sales management, captive agents, independent agencies, and national and group accounts.  Market Research ‚Äì Research insurance industry activity and develop new initiatives to stay ahead of the competition.  Utilized customer and public surveys and focus groups to tap into consumer insights.          Correspondent     January 1988   to   January 2000     Company Name   Ôºç   City  ,   State      Reported on and wrote local interest stories.  Columnist for monthly food and entertainment feature entitled ""RSVP"" which ran for five years.          Education      BA   :   Communication      University of Pittsburgh   Ôºç   City  ,   State              BA   :   Business      University of Pittsburgh   Ôºç   City  ,   State              Professional Designations     Associate of Insurance Service (AIS)   Associate of Personal Insurance (API)        Skills     Business strategy, content creation and management, email marketing, social media, public relations    "
PUBLIC-RELATIONS,"         HUMAN RESOURCES ADMINISTRATIVE ASSISTANT/EXECUTIVE ASSISTANT           Career Focus     Ambitious professional driven to launch a career in the communications and customer service fields. Brings valuable experience from internships in public relations and one year of fast paced experience in Human Resources.Hard-working, entry-level job seeker looking to apply my education and experience. Very familiar with the EBSCO Host research database.        Core Qualifications         Mac and PC; Microsoft Office (Excel, PowerPoint, Word); WordPress; Hootsuite; Google Docs; Twitter; Facebook Management; Google alerts; Trapit; Photoshop (Novice); HRIS databases    Research Databases:   Human Resources Information System Databases: Ceridian and Kronos, Cision, Ebsco Host             Accomplishments     Dean's List 			 		                                           All Semesters   Westfield State University Honors Program 		              01/2011-05/2014  Phi Kappa Phi Honors Society				              03/2013-Present   Dan Doyle Memorial Scholarship 			                        06/2013-5/2014   Outstanding Classroom Citizenship Award			                      5/2014   Academic Excellence Award 	                                                              5/2014       Work Experience      Human Resources Administrative Assistant/Executive Assistant    October 2014   to   September 2015     Company Name   Ôºç   City  ,   State      Manage multiple schedules Assist entire department with any and all needs   Strong organizational skills/ability to multi task   Work in fast paced work environment   Ability to troubleshoot   High volume of interaction with accounting   Coordinating travel arrangements   Experience with confidential and sensitive information, employee relations   Ensuring compliance with labor law posters   Track Employee Anniversaries Strong Customer   Service skills Member of Winn Event Planning Committee   Working knowledge of Learning Management System and training  Facilitate WinnStart process          Street Team Member    May 2014   to   September 2015     Company Name   Ôºç   City  ,   State      Responsible for set up, execution, and breakdown of station appearances   Represented the station in a positive manner   Maintained station vehicle and prize inventory Interact with clients at sales appearances   Upheld appropriate station image at all events (brand ambassador)   Communicated with Promotion Coordinator before and after events.          Manager    May 2007   to   September 2015     Company Name   Ôºç   City  ,   State      Promoted 4 times within 4 years of employment due to leadership abilities and work ethic.  Mentored/trained new members of staff in both event planning and cleaning.  Assisted with event coordination and troubleshoot problems while maintaining strong customer service focus.          Communications Intern    January 2014   to   May 2014     Company Name   Ôºç   City  ,   State      Assisted in the planning and execution of reunions and Alumni Mentor Networking Night events   Contacted venues/used resourcefulness to work within means to decorate events, plan activities   Conducted research to improve alumni website and magazine  Generated ideas/conducted research to improve alumni website/increase student attendance for events   Created methods to reach out to alumni to encourage contributions and involvement in University.          Public Relations Intern    June 2013   to   August 2013     Company Name   Ôºç   City  ,   State      Wrote press releases promoting upcoming events for clients  Composed/published 2 blogs weekly about public relations tips and current events for website   Worked to keep 3 clients' websites, Facebook, and Twitter accounts up to date Made pitch calls to magazines for clients' to promote upcoming events   Managed a Virginia political news blog, website, and social media pages for the public   Set up Google alerts/Trapit to track and monitor information  Attended rallies for United Mine Workers of America   Coordinated and performed social media tasks for clients events  Experienced and used effective communication strategies.          Education and Training      Bachelor of Arts   :   Communication Public Corporate Communication Political Science  ,   May 2014    Westfield State University   Ôºç   City  ,   State      GPA:   GPA: 3.877/4.00    Communication Public Corporate Communication Political Science GPA: 3.877/4.00        The Washington Center: Internships and Academic Seminars; Washington DC         05/2012-08/2013 Media and Communications Program Course work: Mass Media and National Politics Contributed to a civic engagement project advocating for veterans and assisting in reintegration Partook in courses for career development and professionalism                 Interests     Member: Westfield State Track and Field  			        09/2010-05/2014   Team Red White and Blue							     Summer 2013   Volunteer: Westfield Boys and Girls Club			      Spring 2011-2012 McDowell Mission trip								            July 2013   Campus Activities Board: Event Promotions                         09/2013-05/2014   Hall Council 									        09/2013-05/2014   Student Government Association                                          10/2013-04/2014  Hall Council						                                 01/2014-03/2014   Assisted in hiring decision process for 2 new professors in Communication Department   April 2014       Additional Information       Westfield State Track and Field Member 		        092010-05/2014  Team Red White and Blue: Veteran Services	           Summer 2013   Volunteer: Westfield Boys and Girls Club	            Spring 2011-2012  McDowell Mission Trip	                                                          July 2013   Campus Activities Board					      09/2013-05/2014   Street Team: Event Promotions                                  09/2013-05/2014  Hall Council                                                                 09/2013-05/2014  Student Government Association		                       01/1014-03/2014  Assisted in hiring decision process for 2 new professors in Communication Department         Skills     Excel, Microsoft Office, customer service, database skills, event coordination, fast paced, focused, HRIS, human resources, social media management, leadership skills, networking, strong organizational skills, press releases, promotion, public relations, research, manage schedules and travel arrangements, troubleshoot, website, websites, editing    "
PUBLIC-RELATIONS,"         PRESIDENT       Executive Profile    Media relations pro with compelling pitching skills, delivering top tier media and publicity results for clients. Placed media stories in thousands of international venues across multiple continents, including the Wall Street Journal, Forbes, People, Sports Illustrated, USA Today, Time and Newsweek. Booked client appearances on NBC's Today show, The Tonight Show with Jay Leno, David Letterman, Good Morning America, Oprah, and many more. Excellent written, verbal and interpersonal communicator, proficient in creating quality written material, with published articles and bylines in dozens of magazines and media outlets. Large-scale international special events management, positioning and publicity expert for Future Capitals World Summit & Expo (Abu Dhabi), the World Summit on Innovation & Entrepreneurship (WSIE, Dubai), the US-Arab Economic Forum with Colin Powell (USA), and more. Bi-culturally insightful strategist,  delivering marketing communications programs  that support growth in international markets, with experience in the Middle East & North Africa (MENA) regions, and in Central America. Innovative branding executive and savvy  problem-solver for regional, national and international clients across multiple industries, including  economic development, travel & tourism, government, energy, technology, education, financial, healthcare, and sports & entertainment. SKILLED MARKETING COMMUNICATIONS STRATEGIST AND PUBLIC RELATIONS EXECUTIVE with significant and progressive experience developing, managing and executing integrated marketing and PR campaigns for a broad range of regional, international and global clients, industries and events. Proven leader in brand development, project management, international media relations, multi-cultural marketing, special events, team building, and collateral development. Partial Client List Global Organizations Sports Marketing Healthcare PPD Clinical Research Facility, Pfizer, American Institute of Healthcare & Fitness, Medical College of Ohio, Environmental Health Perspectives Financial Capital Bank, Fifth Third Bank Government, Travel, and Tourism Environmental Health Perspectives magazine, Michigan Economic Areas of Expertise Marketing Communications Strategy Corporate Communications Brand Development & Auditing Brand Message & Image Development Multi-Cultural Marketing Special Events & Launches Project & Team Management Idea Generation Public Relations Campaigns Regional, National & Global PR Publicist & Company Spokesperson Press Conferences & Media Tours Media Training & Development Collateral Writing & Development Website Content Social Media Strategy & Content         Core Accomplishments      Directed all PR efforts, including organizing press conferences, managing special promotions, serving as media spokesperson, managing celebrity appearances and writing media releases, sponsorship, and grant proposals.  Managed media relations, sponsor relations, merchandising, co-op advertising, television syndication and sponsor fulfillment.  Successfully pitched and placed a remote feature on The Today Show, and won a Gold Award for the ""Best Press Kit"" from the International Festivals and Events Association (IFEA).        Professional Experience      President     Jan 2006   to   Current      Company Name   Ôºç   City  ,   State     An independent marketing & PR practice helping SMEs meet their business needs.  Conduct brand audits and develop results-driven business strategies to help clients define, manage and reach their business goals.  Develop and execute integrated marketing communications programs, special events and PR campaigns for multiple clients in various industries.  Provide creative oversight and development of key messaging, brand image, Web site content, and marketing collateral to effectively position clients among the media and their target audiences.         Vice President     Jan 2011   to   Jan 2012      Company Name   Ôºç   City  ,   State     A Startup company formed to capitalize on a constitutional amendment in Honduras that allowed the creation of new cities with semi-independent governance systems.  Developed strategic marketing communications campaign and multi-cultural messaging for key audiences and international media to facilitate cross-national communication and ensure global awareness of the project.  Created innovative community relations program and bi-lingual presentation to engage and nurture relationships with Honduran president and government officials, business leaders, and select media in Tegucigalpa.  Managed vendors and provided creative oversight for brand development, logo, Web site development and content, and PR partners in Central America.         Director of Brand     Jan 2004   to   Jan 2007      Company Name   Ôºç   City  ,   State     A full service marketing agency, offering public relations, advertising, and design.  Developed brand strategy and award-winning PR campaigns for the agency and its clients in the fields of healthcare, financial services, sports marketing and business to business services.  Managed the PR staff and budget, and worked closely with company president to position and launch their sports marketing division.  Improved company's market position by successfully introducing and managing the market planning and RFP processes for agency clients.  Continued.         Director of Public Relations & Agency Associate     Jan 2000   to   Jan 2004      Company Name   Ôºç   City  ,   State     Worked with president and chairman of an international chamber of commerce to enhance economic exchange and cultural understanding between public and private sectors in the US and Middle East & North Africa (MENA).  Helped company expand from vertical to horizontal markets by conducting a brand audit, brand and positioning refresh, identifying and developing profit centers, standardizing event and sponsorship structures, and favorably positioning the chamber in the international media.  LINK Led worldwide media relations efforts and facilitated network media interviews and press conferences resulting in nearly 40 million media impressions globally for The US-Arab Economic Forum's flagship event.  Worked with participating foreign ministries and government officials from the Middle East, and, the US state department and homeland security, as well as dozens of c-level executives of Fortune 500 companies including HP, Boeing, Microsoft, Cisco, OPEC, ConocoPhillips, ExxonMobile and others.  LINK Developed and executed a public relations campaign and grand opening event for professional sports venue and event stadium Ford Field in Detroit.  Created and executed a Tasting Event targeted at non-sports related conference and special event planners which generated a total of 400 leads, and resulted in nearly $5 million in revenue booked within the first six weeks after opening.  LINK Page 2 of 2 Professional Experience, cont.  A full service marketing agency, offering public relations, advertising, and design.  Developed effective communications strategies and PR campaigns for multiple events and clients in the government, economic development, travel and tourism and education sectors.  Grew the PR division and staff by managing department budget and goals, leading client presentations for new PR business pitches and RFP's, and developing a media training program.  Collaborated with multiple teams within the agency to integrate marketing efforts with PR, and was appointed to an Agency Associate team to assess and raise awareness of important interdepartmental issues and development initiatives to the senior partners.         Publicist & Director of Marketing     Jan 1996   to   Jan 2000      Company Name   Ôºç   City  ,   State     A private agent and lawyer representing the careers of select professional athletes.  Served as primary media contact, publicist and image strategist to shape and protect the brand images of World Figure Skating Champion Michelle Kwan and Olympic Gold Medal Gymnast Mary Lou Retton.  Managed all details of public and media appearances including TV appearances, book tours, photo shoots, press conferences, and commercials, and developed all marketing collateral, videos, media kits, book excerpts, scripts and speeches.  Successfully pitched Michelle Kwan for People magazine's ""50 Most Beautiful"" issue, and two issues of Sports Illustrated's exclusive Father's Day Issue.         Director of Public Relations     Jan 1992   to   Jan 1996      Company Name   Ôºç   City  ,   State     A special events company of 10 full-time employees and 1400 volunteers who producing Michigan's two largest civic events: America's Thanksgiving Parade and the International Freedom Festival & Fireworks, each attracting well over a million people.         Education      Master of Science  ,   Administration Business, Marketing    Central Michigan University   Ôºç   City  ,   State     Administration Business, Marketing       Bachelor of Applied Arts  ,   Journalism & Public Relations, Broadcasting   Journalism & Public Relations, Broadcasting       Skills    photo, advertising, Agency, book, brand strategy, brand development, budget, bi, business strategies, c, Cisco, community relations, conferences, client, clients, special events, financial, Fireworks, government, HP, image, logo, managing, market planning, marketing, market, marketing collateral, marketing communications, media relations, media training, messaging, exchange, network, positioning, presentations, press, PR, processes, producing, profit, public relations, publicist, RFP, scripts, speeches, strategist, strategic marketing, TV, Web site development and content, Web site content      Professional Affiliations    National Association of Women Business Owners Public Relations Society of America Adcraft Club Michigan Festivals & Events Association International Festivals & Events Association    "
PUBLIC-RELATIONS,"         MARKETING AND COMMUNICATIONS DIRECTOR           Core Accomplishments    communications plans. Managed budgets from $200k to $10 million. Outstanding work ethic and organizational skills      Professional Experience      Marketing and Communications Director   01/2014   Ôºç   Current     Company Name     City  ,   State       Creates compelling, persuasive, relevant, and accurate communications content that increases the public's engagement with the organization (in collaboration with members of the National Marketing and Communications cohort) and build community support for improving schools in Seattle and across the state;  Develops and executes a robust marketing and communications strategy in collaboration with the Seattle Executive Director, Government Affairs Director, and Seattle Organizer to ensure high-impact communications, earned media, and strong support of all Stand for Children Washington efforts;  Conducting market-specific, qualitative research to inform strategic communication outreach to target audiences;  Develops and implements a comprehensive public relations strategy to strengthen and elevate Stand for Children's brand, elevate and effectively message our policy and electoral campaigns across the state          Associate Director of Corporate Relations   01/2009   Ôºç   01/2013     Company Name     City  ,   State       Consulted with companies such as: Black Girls CODE, Log Camp and National Association of Multicultural Digital Entrepreneurs  Liaised with education organizations such as: Washington STEM, WestEd and Education Pioneers  Led all communication activities: marketing, public relations and social media  Pitched stories to journalists for prospective companies  Managed media profile of executives  Developed and managed speaking plans for Black Girls CODE CEO  Created branding materials and overall messaging  Served as a creative copywriter for -pitches, presentations, brochures, web promotion and marketing materials  Planned and organized companies proactive presence in several communication channels, including - traditional media channels, online, social media, business/commercial events, conferences and industry meetings  Worked in collaboration with media houses to develop new ways and strategies for attracting media audiences and the general public British Virgin Islands  Led a five-person cross-functional team in strategic planning, including building private sector relationships, conducting negotiations, and managing budget and house targets  Developed and maintained relationships for the Ministry internationally with over 22 countries  Designed a communications/marketing strategy for the Ministry (press releases, talking points, briefings and white papers)  Instituted a communication program to convey the specifics of the Securities and Investment Business Act of 2010 to the financial community  Worked with cross-functional partners in finance, policy, legal and marketing on diverse communications matters ranging from media strategy to crisis management for the ministry  Prepared briefings for the Deputy Premier and managed executive spokespeople for the ministry  Lead negotiator for the Tax Information Exchange Agreement program  Expanded the international business development program  Represented the Ministry of Finance at numerous international conferences/meetings  Senior relationship manager for mission critical corporate sponsors  Cultivated and solicited philanthropic partnerships  Identified prospects, developed and proposed strategies for the cultivation of major financial institutions  Managed corporate-sponsored local programs and distance learning events  Developed investment curricula with the Director of Corporate Relations  Maintained and strengthened affiliation with the organization through activities with investment and international related grant making programming  Represented the organization at various financial industry events nationally          New York Director for Management and Planning   01/2008   Ôºç   01/2008     Company Name     City  ,   State       New York, NY/Paris, France New York Director for Management and Planning  Led the establishment of the New York Office; oversaw operating budget of $10 million  Secured a grant for $440k from the Bill and Melinda Gates Foundation  Developed a programmatic assessment and evaluation tool that streamlined the contract management process and improved performance from suppliers  Maximized financial performance by managing compliance and ultimately decreasing staffing costs  Developed and implemented new operating plans, policies, programs and procedures  Served as the liaison and primary point of initial contact for internal (Board of Directors) and external constituencies on all matters pertaining to the office of the Paris Director  Drafted speeches, presentations, lectures, and policy documents on issues related to the work of the organization  Ensured that office operations were in compliance with policy provisions and standards  Ensured registrations and license procedures were up to date internationally  Managed a variety of special projects for the Department          Governance Manager   01/2006   Ôºç   01/2008     Company Name     City  ,   State       Organized and coordinated governance activities and worked directly with the Chief Executive Officer  Served as the liaison to the Board of Directors  Edited grant proposals, participated in the grant proposal process  Tracked the priorities and developments of various boards that affected the organization  Represented the CEO in both internal and external settings          Education          Masters  :  UNIVERSITY OF PENNSYLVANIA   -   Public Policy    City  ,   State  ,   US    UNIVERSITY OF PENNSYLVANIA Philadelphia, PA Masters in Public Policy, May 2003 GPA 3.8              Wharton Business School   -   Corporate Finance and Marketing            Wharton Business School courses in Corporate Finance and Marketing            Bachelor of Arts  :  Annenberg School of Communications   -   Comparative Government    City  ,   State  ,   US    Annenberg School of Communications courses in communications SMITH COLLEGE Northampton, MA Bachelor of Arts, May 1999 Major: Comparative Government            Certificate  :  NORTHWESTERN UNIVERSITY, Kellogg School of Management   -   Marketing/Leadership Executive Program    City  ,   State  ,   US    NORTHWESTERN UNIVERSITY, Kellogg School of Management Certificate Marketing/Leadership Executive Program, July 2007	Chicago, IL ADDITIONAL Technology Skills: MS Office, Raisersedge, LexisNexis, Twitter and numerous social media platforms Extensive International Work: Western Europe, US, Africa, Asia, and the Caribbean        Certifications    Certificate Marketing/Leadership Executive Program, Chicago, IL      Professional Affiliations    Consulted with companies such as: Black Girls CODE, Log Camp and National Association of Multicultural Digital      Presentations    online, social media, business/commercial events, conferences and industry meetings Served as a creative copywriter for -pitches, presentations, brochures, web promotion and marketing materials      Skills    Marketing, Public Relations, And Marketing, Branding, Copywriter, Proactive, Self Motivated, Liaison, Budget, Governance, Proposals, Public Relations Strategy, Finance, Business Development, Crisis Management, Exchange, Marketing Strategy, Media Strategy, Premier, Securities, Strategic Planning, White Papers, Associate, Contract Management, Million, Operations, Registrations, Staffing, Budgets, Energetic, Organizational Skills, San, Storage Area Network, Ms Office, Public Policy, Corporate Finance   "
PUBLIC-RELATIONS,"         PUBLIC INFORMATION MANAGER, SR             Highlights        Microsoft Office Suite, including Word, Excel, PowerPoint and Access; Knowledge of Mac and PC.
Professional: Strong written and verbal skills; project management skills; detail oriented team player; research skills.              Experience      Public Information Manager, Sr    July 2006   to   Current     Company Name          Responsible for media relations for the City's Department of Watershed Management (DWM) to proactively ensure timely and accurate coverage including developing press releases, media alerts, and traffic advisories; provide talking points and briefings for DWM Commissioner and Deputy Commissioners for media interviews; monitor and track media coverage for accuracy, analysis and identification of potential issues; crisis communication resolution; generate updates for the Department's Atlantawatershed.org website and DWM's social media pages to provide continuous information to impacted stakeholders.  Provide daily media updates to the Mayor's Office of Communications to develop strategies to manage news coverage.  Develop and implement communications plans for DWM drinking water and wastewater construction and green infrastructure projects to include comprehensive public relations and outreach efforts to ensure effective citizen notification and involvement.  Past and present projects include: Peoplestown Flooding Response (Southeast Atlanta Green Infrastructure Initiative, including communications outreach for the construction of award-winning five-million gallon stormwater storage vault at Turner Field and first major permeable pavers project in the City of Atlanta); Green Stormwater Infrastructure Task Force; FEMA Floodplain Maps; Automated Meter Reading program; Georgia Tech-Midtown Water Main Replacement Project; Camp Creek Sewer Capacity Relief Project, and citywide Valves and Hydrants Assessment and Location Project.  Manage the public outreach activities for the Sewer System Evaluation Survey (SSES) and Sewer Rehabilitation Program and provide management and direction for a team of contract Public Information Managers and Public Information Officers.  Write articles for highlighting Watershed Management initiatives in industry trade publications, including Georgia Engineer.  Plan and execute press and special events related to construction projects, community activities and vendor/contractor.  Graduate of the City of Atlanta's.          Senior Manager    January 2010   to   January 2011     Company Name          Winner of the 2012 H2Oscars Award for Best Performance in a Supporting Role in a Construction Project for role in project public relations and communications management.          Assistant Public Relations Manager Special Projects Writer    March 2005   to   June 2006     Company Name          Executive messaging for Airport General Manager and Atlanta Mayor - researched information and developed speeches and talking points for Aviation General Manager, Deputy General Manager and other executive staff members for formal presentations, weekly press conferences and media interviews.  Contributing writer for Airport's monthly on-line newsletter, HJN News.  Managed Department of Aviation's Speakers Bureau and assisted in the coordination of Hartsfield-Jackson Airport press events and managed on-site media.          Senior Public Relations and Information Specialist    May 2000   to   March 2005     Company Name          Researched, wrote and edited speeches and talking points for Transportation Board members and GDOT senior management.  Developed presentations and created press materials including press releases, fact sheets, newspaper commentaries and pitch letters.  Coordinated and managed Speakers Bureau.  Developed and participated in community outreach campaigns.  Monitored and reported legislative activities during the Georgia General Assemblies.  Media relations responsibilities including monitoring media coverage of Department and other transportation related issues.  Worked closely with media to answer inquiries and meet media needs in an accurate, timely and professional manner.  Served as on-call, emergency Department spokesperson.  Wrote feature articles for Departmental publications, including personnel newsletter.          Education      Masters of Public Administration        Troy University                  Bachelor of Arts   :   English      University of Georgia          English        Work History      Company Name                Company Name                Company Name                Professional Affiliations    Public Relations Society of America - Georgia Chapter (Candidate for Accreditation in Public Relations certification)
Black Public Relations Society of Atlanta - 2013 National Convention Planning committee
Junior League of DeKalb County - Public Relations & Technology Chair (2012-2013), Public Relations Assistant Chair (2009-2010)      Skills    conferences, detail oriented, direction, Engineer, special events, senior management, feature articles, General Manager, letters, Mac, materials, Media relations, messaging, Access, Excel, Microsoft Office Suite, Office, PowerPoint, Word, newsletter, newspaper, personnel, presentations, press, press releases, project management, public relations, publications, Reading, research, speeches, team player, Transportation, verbal skills, website, written, writer, articles   "
PUBLIC-RELATIONS,"         MARKETING COORDINATOR       Professional Profile     Results-oriented¬†Marketing proffesional¬†who drives company growth through creative and innovative marketing strategies.¬†        Qualifications          Tactical Planning   Marketing and sales specialist     Retail Marketing   Organized and efficient      Advanced computer proficiency (both PC and Mac)     Customer Relationship Management (CRM)      Excellent communication skills  Goal-oriented  Business negotiation   Inspiring team leader    Bilingual in  English - Spanish   Financial reporting   Effective team player    Creative             Experience      Marketing Coordinator     Jul 2012   to   Apr 2016      Company Name   Ôºç   City  ,   State    Taco Palenque 18 locations (10 cities)  Laredo, Cotulla, San Antonio, New Braunfels, Houston, Mission, Edinburg, McAllen, Weslaco and Brownsville.  ‚Äã  Palenque Grill 5 locations (3 cities)  Laredo, McAllen and San Antonio.    Pollo Palenque 5 locations (2 cities)¬†  Laredo and McAllen.¬†  ‚Äã  Managed, developed and improved the schools food courts projetc for Taco Palenque branch.  Image change for Taco Palenque's branch fleet.  Customer Relations Management.  Creative producer of concepts and scripst for TV and radio advertising for all branches: Taco Palenque, Pollo Palenque, Palenque Grill and Tensai Sushi.  Conceptual Image Creative for al branches.  Web content and design development for Taco Palenque, Palenque Grill and Pollo Palenque.  New product launching campaigns creative.  Consumer trends analysis.  Succesfully exceeded sales and transactions goals in different LTO's through marketing campaigns with Taco Palenque.  Improved same store sales by increasing ticket avg and transactions through strategic marketing programs.  Lead aditional sales by reaching new and specific target markets.  Coordination of campaigns, special events and pricing with franchisees.  Financial analysis, reporting and tracking of all promos and special sales for Taco Palenque branch.  Taco Palenque's and Palenque Grill's menu analysis and engineering for redisigning.  Drive-thru impovement project initiative and development.  Store opening event coordination.  Official Voice-over talent for Taco Palenque and Palenque Grill.        Marketing Campaign Manager     Oct 2010   to   Dec 2010      Company Name   Ôºç   City  ,   State    Created, organized and executed ""Un dia de tu salario"" Regional Marketing campaign (4 cities), implementing creative adds, public speechs, media management and working in conjunction with other organizations, reaching and exceeding the collect amount goal.        Public Relations Coordinator     Mar 2010   to   Jun 2010      Company Name   Ôºç   City  ,   State    Sales team leader. (team of five)  Client relations supervisor.  Customer database management.        Public Relations Advisor     Jan 2010   to   Mar 2010      Company Name   Ôºç   City  ,   State    Customer service associate.  Client relations.  Client database management.  Direct sales.        Logistics Coordinator     Sep 2008   to   Oct 2009      Company Name   Ôºç   City  ,   State    Organization and development of the first international rally promoting gender equality, where the youth of both Laredos participated.  Coordination of all the events and projects of the institute.  Digital engagement supervisor.        Auditor     Apr 2006   to   Jun 2006      Company Name   Ôºç   City  ,   State    In charge of the entire hotel opperation during the night shift.¬†  Reconciling all hotel cashier transactions.  Reviewing, organizing and compiling management reports on a timely basis.  Ensuring the accuracy of guest billings.  Communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.           Front Desk     Sep 2005   to   Apr 2006      Company Name   Ôºç   City  ,   State    Check-ins and check-outs of walk-ins.  Making online and call reservations for customers.  Dealing with all the customer related needs and issues.  Maintain guest history files on all guests.  Issue safe deposit boxes to guests and ensure security of key.  Resolve discrepancies on the room status report with Housekeeping.  Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.  ‚Äã        Owner     Jan 2005   to   Jan 2012      Company Name   Ôºç   City  ,   State
















Buy-sell cars,¬†trucks, motorcycles, heavy machinery,¬†among others, I
have¬†my¬† DEALER credential,
with which¬†I have¬†access¬†to most¬†U.S.¬†auctions, we
buy ¬†in different
places as¬†in
the states of¬†Georgia, Florida, Oklahoma,¬†among others,¬†in addition to this we provide import-export services and¬†shipping¬†of both goods¬†and vehicles.



         Education      BBA  ,   Marketing and Advertising   2010     Centro de Estudios Superiores Royal   Ôºç   City  ,   State  ,   Mexico    Graduated First in Class of 2006-2010 for Academic Achievement.¬†  President of the Alumni Society. ¬† ¬† ¬†Period: 2008-2009. ¬†  ‚ÄãStudent government representative. ¬†Period: 2008-2010.¬†   ‚Äã Founder
and Secretary of the Royal College Lions Club. Period: 2008-2010.¬† ¬† ¬† ¬† ¬† ¬† ¬†¬†        High School Diploma     2005     Instituto Anglo Espa√±ol de Nuevo Laredo   Ôºç   City  ,   State  ,   Mexico          Personal Information        Place of Birth: Tampico Tamaulipas    Date of Birth: Frebruary 6th, 1988    Present Resident in Nuevo Laredo Tamaulipas, Mexico.  Sex: Male  Status: Single  Hobbies: Outdoor Sports, running, hunting and fishing.        Interests     Marketing  Business Development  Advertising  Sales  Management  Public Relations  Corporate Negociations  Administration          Training
















‚ÄúInformation
Management‚Äù.
‚ÄúThe best service‚Äù.
  Both awarded by: Hotel Hilton Garden Inn Nuevo Laredo  ‚Äã  ""How to talk and express properly in public""  Presented by: Centro Educativo y de Expresion Oral (CEEO) ¬†       Skills     Microsoft Office programs proficiency.  Tableau Marketing Software.   Basic knowledge of Photoshop.  Public speaker.  ‚ÄãVoice-over talent.       Additional Information
















Participation
in the forum ""Youth Proposal‚Äù  Proposal: ‚ÄúCreation of the
Municipal Institute of Culture"" (Winner)  Organized
by: Fundaci√≥n Colosio AC Nuevo Laredo
    Logistics
Support Hug Ceremony.  Organized by: Washington's
Birthday Celebration Association (WBCA)

    Logistics
Support in the Anheuser Bush Parade.  Organized by:
Washington's Birthday Celebration Association (WBCA)

    Logistics
Coordination Mexican Night: A Presentation of Mr. & Mrs. International.  Organized by: LULAC
Council # 12. ¬† ¬†¬†    Binational
Affairs Logistics Support for the Regional Municipality.  Assistant Director: Mr. Gerardo Lozano Rend√≥n    Logistics
Support to the Regional Municipality.  Organization:
Presidential Logistics¬†    "
PUBLIC-RELATIONS,"         PUBLIC RELATIONS/SOCIAL MEDIA MANAGEMENT       Summary    Public Relations Manager with strong communications, event planning, media relations and social media experience within consumer brands. Solid experience establishing excellent media contacts within the beauty, fashion, and technology industries. Strong project management skills with ability to execute projects effectively and efficiently. Served as brand representative for English/Spanish speaking TV segments both nationally & regionally; appeared regularly on Access Hollywood Live, E! News, NBC San Antonio Living, ABC 7 News, Better Mornings and Miami LIVE.      Accomplishments          Experience      Public Relations/Social Media Management    07/2014   to   Current     Company Name      Public Relations and Social Media Career Highlights: Responsible for pitching and securing positive press coverage for all clients through all media platforms including TV, Print, Digital Social Media and Blogs for startups Responsibilities: Managing events, lifestyle media relations, entertainment, multicultural (AA & Hispanic), beauty and fashion, B2B, parenting, sports, natural wellness and spirits.  Executing brand awareness programs through consistent marketing efforts, product campaign events and launches.  Social Media Management.          Public Relations and Social Media Manager   11/2012   to   06/2014     Company Name      Responsible for the execution & management of strategies supporting content development, influencer marketing, events, strategic partnerships, cause marketing and social media campaigns.  Managed online and print advertising budgets up to 1M  Identified customer needs through market research and analysis.Defined project and company vision, strategies and tactics.Oversaw an average of [Number] new customer inductions per month, including keeping accurate records.Coached less experienced public relations staff members on corporate communications practices.Developed corporate communications strategies and programs, including project timelines.Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials.Estimated project costs and monitored budgets.Developed monthly public relations and social media strategies to promote the VMU brand, philanthropy and special events.  Identified and engaged with pop culture and industry influencers to help create additional brand awareness and garner press.  Managed departmental budgets to ensure we were aligned with corporate financial goals and managed external PR agency Formalized social media strategies that grew fan base and engaged followers.  Authored attention grabbing press releases, prepared information for media kits and wrote executive speeches as needed.  Spearheaded media tours during device launches.          Public Relations/Social Media Manager   01/2009   to   06/2012     Company Name      Operated as the national and international Public Relations Manager for The Children's Place; lead all public relations and communications strategy for North America from fiscal 2009 to 2012.  Developed and executed communications plans intended to build brand awareness and synergistically drive sales for the company through the use of multi-channel, multi-partner media campaigns.  Functioned as PR Manager by defining public relations/marketing communications strategy; managed media relations, celebrity partnerships, event planning and program execution for seasonal collection launches and corporate partnership initiatives; and led impactful retail PR support programs (+sales).  Oversaw PR agency team of seven.  Managed $1.5M public relations and social media spend annually, Implemented Social Media strategies generating 1.1M fans from 2009 - 2012.  Responsibilities: Managed quarterly Fashion Shows in all major media markets across US and Canada.  Led external PR agency on tracking editorial coverage and analyzing trends.  Maintained relationships with editors and stylists to enhance brand awareness and continue to keep The Children's Place as a key player in the children's fashion category.  Managed and organize all media events to introduce new products to the press.  Communicated with all cross functional teams (sales, marketing, merchandising) before seasonal roll outs to ensure that PR efforts are aligned with company initiatives in order to drive sales in-store and online.          Public Relations Assistant Manager   01/2006   to   01/2009     Company Name      Public Relations & Events Career Highlight: Responsible for development and execution of public relations campaigns and events to maximize company's branding opportunities and charitable contribution: Mapped out strategic project plans and goals, and led cross-functional teams in execution; Developed methodologies to track/analyze initiative results and effectiveness; Created and executed email, video, intranet and other communications to direct and engage 15,000+ field employees around each initiative; Scripted CEO and senior leadership, and wrote press releases.  Responsibilities Assisted SVP in development and execution planning for special events related to seasonal collections, celebrity events, trade press, and charitable causes.  Maintained all media relationships, coordinated editor appointments, and responsible for all sample trafficking Managed PR projects as directed by SVP of PR including providing direction to vendors involved in media services, special events, etc.          Education      B.A  :   Marketing   June 2005       Berkeley College    Marketing        Skills       "
PUBLIC-RELATIONS,"         COMMUNICATIONS COORDINATOR       Summary     Creative and highly-motivated Communications and Marketing professional with experience creating engaging and interesting work that achieves results.       Highlights          Adobe Photoshop, InDesign, Illustrator,   Experience with mobile applications,   Microsoft Office Suite       Constant Contact and Mailchimp  Etapestry            Accomplishments       2015 Folio Magazine: Eddie Award Finalist   - Association / Non-Profit (B-to-B) ‚Äì Single Article ‚Äì Less than 6 Issues  [VPP Participants' Association's magazine‚ÄîThe Leader]    Raised circulation of organization's magazine in one year by more than 2,500 issues (VPP Participants' Association)  Promoted and helped execute fundraising benefit/auction and concert; raised over $9,000. (Susquehanna Life Magazine)        Work History      Company Name                  Experience      Communications Coordinator   10/2014   to   Current     Company Name   City  ,   State       Authored articles on featured topics, current events and human interest stories that stimulated interest to increase readership of the organization's magazine; increased circulation by more than 2,000.  Managed content and designed the layout and look of the company's conference mobile app Created webpage copy for newly designed website Wrote Ran the company's Facebook and Twitter Accounts.          Communications and Editorial Assistant   05/2014   to   09/2014     Company Name   City  ,   State       Created event listings, media lists and press releases for the magazine.  Promoted and helped execute fundraising benefit/auction and concert; raised over $9,000.  Customer relations on phone and in the office.          Communications Intern   05/2013   to   08/2013     Company Name   City  ,   State       Created various forms of communication pieces including a survey, press release, newsletter articles, event invitation, spreadsheets of competing organizations, etc.  Created several web pages for company and improved the layout and organization of company's website.          Server and Host   02/2011   to   08/2011     Company Name   City  ,   State       Strengthened customer base and close relationships with patrons of restaurant.  Provided prompt service while taking orders, serving food and closing the check.  Helped clean and organize kitchen and restaurant.  Helped set up and serve parties and events of more than 100 people.  Experience and knowledge in fine dining.          Public Relations Volunteer   09/2012   to   12/2012     Company Name   City  ,   State       Met with client throughout the semester to discuss their needs for strategic communications.  Created various forms of public relations writing assignments for clientincluding pitch letters, news releases, fliers, fact sheets, feature stories, media lists, and created script for public service announcement.          Public Relations Volunteer   09/2012   to   12/2012     Company Name   City  ,   State       Met with head of Elon University Health and Human Performance department to create strategic communications for client.  Created focus group questions, survey, and completed focus group with Elon students to measure students' beliefs and opinions about the department of Health/Human Performance.  Created report of the research and presented findings of research to Department of Health/Human Performance.          Education      Bachelor of Arts  :   Strategic Communications   May 2014       Elon University   City  ,   State       GPA:   GPA: 3.71 Graduated Magna Cum Laude Dean's List Fall 2010, Spring 2011, Spring 2012, President's List Fall 2012, Spring 2013, Fall 2013; Spring 2014
Inducted into National Communications Association, Lambda Pi Eta
Inducted into National Social Science Honor Society, Pi Gamma Mu
Inducted into the International Sociology Honor Society, Alpha Kappa Delta     Strategic Communications GPA: 3.71 Graduated Magna Cum Laude Dean's List Fall 2010, Spring 2011, Spring 2012, President's List Fall 2012, Spring 2013, Fall 2013; Spring 2014   Inducted into National Communications Association, Lambda Pi Eta   Inducted into National Social Science Honor Society, Pi Gamma Mu   Inducted into the International Sociology Honor Society, Alpha Kappa Delta         Interests    Member of Public Relations Student Society of America - ""1000 Thanks"" Program Contributor Received over 1500 thank-you cards from university community (Fall 2013) Completed service-learning work with nonprofit organization, Sustainable Alamance, helped plan and coordinate an event that helped raise over $1,000. Volunteered with Elon University's Student Government Association to promote their organization Member of academic organization, Theta Psi Alpha (Spring 2013) House Representative in The Station at Mill Point residence community (Fall-Spring 2013) Study Abroad: Studied ecotourism abroad in Australia for winter term in January 2014. Visited the cities of Sydney, Brisbane, Cairns, Melbourne, and Tasmania and learned about sustainable travel and tourism. Relevant Coursework: Communications in a Global Age, Media Writing, Strategic Campaigns, Health Communications, Public Relations & Civic Responsibility, Digital Media Convergence, Strategic Writing, Communication Research, Corporate Publishing, Capstone in Communications, Advertising in Society, Intro to Marketing       Additional Information      Past Extracurricular Activities: Member of Public Relations Student Society of America - ""1000 Thanks"" Program Contributor Received over 1500 thank-you cards from university community (Fall 2013) Completed service-learning work with nonprofit organization, Sustainable Alamance, helped plan and coordinate an event that helped raise over $1,000. Volunteered with Elon University's Student Government Association to promote their organization Member of academic organization, Theta Psi Alpha (Spring 2013) House Representative in The Station at Mill Point residence community (Fall-Spring 2013) Study Abroad: Studied ecotourism abroad in Australia for winter term in January 2014. Visited the cities of Sydney, Brisbane, Cairns, Melbourne, and Tasmania and learned about sustainable travel and tourism.         Skills     Adobe Photoshop,Illustrator, InDesign  Experience with Cvent Crowdcompass' mobile application software  Microsoft Office      Constant Contact, Mailchimp    "
PUBLIC-RELATIONS,"         CITY CARRIER ASSISTANT       Professional Summary     A results-oriented, service-driven psychology professional who is an analytic problem solver capable of insightful decision making. A skilled troubleshooter able to synthesize disparate pieces of data, draw meaningful conclusions, and execute a concise implementation plan. An astute project manager who can also function as an efficient team leader but who can also operate as a team player demonstrating common sense, working effectively in highly pressurized workplace settings filled with shifting priorities and tight time-frames. An influential consensus builder possessing finely honed interpersonal ability with a proven record of exhibiting personal integrity at all organizational levels.       Skill Highlights         Microsoft Office Suite (Word, PowerPoint, Outlook and Excel), SPSS (Research Data), Public Relations, Crisis Management, Relationship Building, Project Management, Customer Service, Quality Consciousness, and Attention to Details.             Professional Experience     September 2014   to   Current     Company Name    City  ,   State    City Carrier Assistant        Established long-term customer relationships through prompt and courteous service.  Operated motor vehicles in a safe and efficient manner.  Met and surpassed productivity targets and quality standards.  Obtained signatures needed to complete and process all paperwork in a timely manner.  Handled merchandise in accordance with product handling standards.  Loaded and unloaded merchandise at stores and vendor locations..         January 2014   to   Current     Company Name    City  ,   State    Event Ambassador        Developed professional and sustainable relationships with adult and youth clients.  Promoted events before, during and after its scheduled timeframe.  Attended client events and assisted with setup, cleanup and presentations.  Remained engaged with clients and event attendees to assist with any questions or concerns.  Applied counseling, crisis management and/or protective services when needed.         October 2013   to   December 2013     Company Name    City  ,   State    Stock Clerk        Selected products for specific routes according to pick sheets.  Unloaded, picked, staged and loaded products for shipping.  Transported goods from racks, shelves and vehicles.  Worked at a rapid pace to meet tight deadlines.         May 2012   to   August 2012     Company Name    City  ,   State    Sales Assistant/ Cashier        Enforced company policy and demonstrated integrity in facilitating cash and credit transactions ensuring a smooth daily operation.  Generated sales revenue by engaging customers on the sales floor and by demonstrating knowledge of store discounts, promotional programs positively contributing to the company;s profitability and good will.  Replenished floor stock and processed shipments to ensure product availability for customers.         May 2009   to   August 2011     Company Name    City  ,   State    Stock Clerk        Displayed advertising signs and visuals of merchandise to attract customers and promote sales.  Stocked shelves with merchandise and inventoried items to be reordered or replenished.  Answered customers' questions about merchandise and advised them on merchandise selections.  Safely operated manual and electric pallet jacks.  Praised by management for being a fast and efficient worker, requiring little supervision.  Broke down heavy pallet loads of cases, boxes and bags.         May 2008   to   August 2008     Company Name    City  ,   State    Cashier/Host        Greeted and seated guests in a timely manner, and provided assistance to servers.  Accurately operated cash registers for POS transactions with cash and credit.  Maintained awareness of all promotions and advertisements; practiced suggestive selling.  Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.  Cleaned and maintained the beverage area, display cases, equipment, and order transaction area          Education and Training     May of 2014     Morgan State University   City  ,   State  ,   USA    Psychology   Bachelor of Science     Psychology        2008     Hillside High School   City  ,   State         Diploma                  High School Diploma            Interests     Morgan State Varsity Football          Defensive End (DE)          Fall 2012 ¬≠  Agape Family Worship Center          Member & Volunteer          Spring 2000 to Present       Skills    Active Directory, advertisements, advertising, cash registers, Hardware, counseling, credit, crisis management, client, clients, Customer Service, Information Systems, merchandising, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Networking, POS, presentations, Project Management, Psychology, Public Relations, Quality, Relationship Building, Research, retail, selling, sales, servers, SPSS, Statistics      Affiliations and Achievements       Mae P. Claytor Conference Research Conference       2014   Morgan State Varsity Football          Defensive End (DE)          Fall 2012 ¬≠ Spring 2013   Agape Family Worship Center          Member & Volunteer          Spring 2000 to Present     "
PUBLIC-RELATIONS,"         MARKETING COORDINATOR           Skills    advertisements, approach, content, Customer Service, databases, direct mail, direction, editing, email, graphic, managing, marketing strategies, marketing, marketing collateral, materials, newsletter, online marketing, press releases, production manager, Research, sales, script, stories, video, website, articles      Experience     01/2016   to   Current     Marketing Coordinator    Company Name   Ôºç   City  ,   State      Campaigns.  Created the hashtag #CPRstrong used on social media to promote awareness of HealthStream's 3 millionth HeartCode BLS completion.  Designed script and production direction for Talent Management's video, Accelerate Development.  Formed copy for direct mail pieces and email campaigns for HealthStream's first account-based marketing campaign.  Proficient at developing and delivering external communications, promoting awareness to customers about new products and upcoming events.  Increase product visibility to new and existing markets by authoring copy and providing design direction for digital marketing strategies.  Manage the creation of print and online marketing and sales collateral, overseeing the approval process and ensuring content meets brand standards.  Generated a record high of 340+ registrants for a 15-minute product demo by modifying tone of voice and visuals used in online advertisements.  Efficient with Pardot and Salesforce for managing account databases.  Oversee website updates by editing and ensuring clarity and visual appeal.  Collaborate with production manager, graphic designers, and vendors to ensure deadlines are met.  Oversaw rebranding process for Franklin Covey, a new HealthStream partner, by ensuring materials met company standards and checking for grammar and visual appeal.         01/2014   to   01/2016     Customer Support Specialist    Company Name   Ôºç   City  ,   State      Consistently ranked in the top five for case closures).  Received recognition in the Customer Service Spotlight.  Helped develop a best practice document used by over 4 million subscribers.  Provided solutions and step-by-step support to healthcare administrators, educators, and clinical staff.         01/2013       Public Relations and Marketing Intern    Company Name   Ôºç   City  ,   State      Interviewed hospital professionals for feature stories and press releases.  Prepared marketing collateral promoting hospital events.  Updated bulletin boards.  Assisted with various community events, including the children's health and wellness fair, monthly blood drives, t-shirt drives, and Christmas activities for the hospital.  Tour guide of the medical campus for new hospital donors.  Designed, selected topics, and wrote monthly employee newsletter.  Researched and collected media clippings for analytical and historical purposes.  Managed public and employee inquiries
Special Projects
Hispaniola Mountain Ministries, Starkville, MS          2013
Campaign to Improve Donor Relations.  Performed a SWOT analysis for both internal and external factors.  Created the survey to validate results completed by 150+ volunteers.  Identified notification and follow up methods preferred by donors and stakeholders.  Performed a target public assessment.  Identified primary and secondary publics for HMM to target to get new donors.  Research methods: journal articles, survey.  Identified goals, objectives, strategies and tactics to achieve desired outcomes.  Provided multiple ways to measure the effectiveness of each goal.  Created a timeline detailing when and how to approach potential donors and appropriate follow up behavior.          Education and Training     2013     BA  :   Communication-Public Relations Marketing    Mississippi State University          Communication-Public Relations Marketing Magna Cum Laude 3.8/4.00 3.66/4.00       "
PUBLIC-RELATIONS,"         ASSOCIATE DIRECTOR       Interests    World Endeavors International Volunteer Program, Northern Thailand        April-May 2006 Assisted Thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience. Undergraduate Writing Consultants Program          Fall 2003 Recommended by professor because of high academic achievement, outstanding writing ability, and effective communication skills. Encouraged students to improve writing through individual and group tutoring. University College Peer Advisor Program          Fall 2003, Spring 2003 Developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas. P.R.O. - Public Relations Organization of URI          Spring 2003 - Present Founding member of a recognized chapter of the Public Relations Student Society of America.       Professional Summary          Skills    advertisements, advertising sales, brochures, Cancer, client, clients, database, direct marketing, logistics, Director, mailing, market research, marketing, materials, online marketing, press releases, Programming, public relations, Publicity, researching, sales, sales development, strategy, supervisor      Skills                    Work History     07/2006   to   Current     Associate Director      Company Name          Manages direct marketing communications for advertising sales and public relations initiatives.  Manages marketing, operations, and logistics for all of Technology Review's event business, including the annual Emtech Conference at MIT.  Directs all public relations activities and media outreach for Technology Review's annual special projects, including the TR35: The Top 35 Innovators under 35, the TR50: The Top 50 Most Innovative Companies,   and the TR10: The Top 10 Emerging Technologies.  Handles sales development for sponsorship sales including market research, pre-qualifying prospects, and creating sales materials.  Set strategy and coordinate all deliverables for media partnerships.        06/2005   to   03/2006     Marketing Assistant      Company Name          Researched effective marketing venues to reach target audience and then implemented these plans, both online and in print.  Created print and online advertisements as well as product line brochures to be used in mass mailing activities in order to generate interest in new models.  Qualified customers as potential buyers at boat shows, answered product questions, and provided necessary follow-up with clients to encourage the purchase of a sailboat or powerboat.  Maintained the client database and managed customer relationships before and after sale.  Oversaw online marketing activities for direct supervisor as well as the four additional offices of the company.         Public Relations Intern       American Cancer Society          Spring 2005.  Aided the Media Director for Rhode Island in researching, promoting, and implementing current and new cancer-awareness programs.  Created press releases and worked with local media to gain coverage of programs.  As the URI Relay for Life Publicity Chair, promoted the first-ever Relay For Life at the University of Rhode Island, which raised over $50,000.        04/2004       Event Coordinator Intern      Company Name          Assisted student organizations with all aspects of on-campus programming from start to finish.  Individually generated the Student Programming Handbook, a comprehensive and user-friendly guide to     on-campus programming.         Additional Information      LEADERSHIP EXPERIENCE_______________________________________________________________ World Endeavors International Volunteer Program, Northern Thailand        April-May 2006 Assisted Thai teachers and government officials in a primary school for underprivileged children with the goal of introducing new ways and means to improve the facility and educational experience. Undergraduate Writing Consultants Program          Fall 2003 Recommended by professor because of high academic achievement, outstanding writing ability, and effective communication skills. Encouraged students to improve writing through individual and group tutoring. University College Peer Advisor Program          Fall 2003, Spring 2003 Developed relationships with freshmen by providing support and assistance through the difficult transition period in both the academic and social arenas. P.R.O. - Public Relations Organization of URI          Spring 2003 - Present Founding member of a recognized chapter of the Public Relations Student Society of America.         Education     May 2005     Bachelor of Arts  :   Public Relations English     University of Rhode Island   -   City  ,   State    Public Relations English GPA: 91/4.0 Suma Cum Laude      Fall 2004            Queensland University of Technology   -   City      AustraLearn Study Abroad Program    "
PUBLIC-RELATIONS,"         HUMAN RESOURCES SUPERVISOR       Summary    I am a human resources & business administrator with over 10 years of progressive experience; augmented by a strong post-graduate background in human resources, conflict resolution, and international relations. I have experience in HR policy and organizational design, job analysis, employee management, recruitment/selection process, benefits/compensation, contract negotiations, performance management, training/development, and strategic planning. I have a sound knowledge of labor relations, occupational health & safety, pay equity and other related labor laws locally and internationally. I've proven ability to implement successful human resources management strategies to support corporate mandate. Functional Expertise Strategic planning Learning & development Policies & procedures Performance reviews Recruitment/selection process Employee welfare Talent management Organization leadership Risk management       Skills        Microsoft Office: Word, Excel, and PowerPoint
Data Track Time and Attendance Software; Electronic Data Interchange (EDI) Software            Experience     08/2011   to   08/2015     Human Resources Supervisor    Company Name   Ôºç   City  ,   State      Developed job profiles and source candidates from major job boards; select, interview, and recruit for positions Administered employee benefit plans to ensure compliance with FLSA and other applicable statutes/regulations Handled employee terminations, grievance, and other difficult situations in a sensitive, fair, and respectful manner, working closely with legal counsel, supervisors and management.  Coached managers on the process of evaluating employees, setting goals, conducting objective performance reviews, and recognizing and awarding performance to improve productivity Planned and developed on-the-job training programs for line employees and career development programs for managers with a focus on retaining existing talent and reducing employee turnover Identified talent and aspirations of individual employees and provided coaching aimed at motivating them to advance their careers within the company Established and maintained proper structures and processes to track time and attendance, vacations, and other activities resulting in efficiency gains of 35% Implemented Payroll and HR policies (reduce overtime rate) resulting in annual cost savings of 100,000.         10/2009   to   05/2011     Assistant Manager    Company Name          Established an open channel of communication, enabling employees quick and easy access to information such as benefits, training and development, and opportunities for career advancement Designed and implemented a holistic HR strategy to meet short term & long-term business challenges with focus on the following key areas such as talent & leadership, culture & values, engagement & connect, supervisory capability, productivity & cost Created a training program to develop employees to meet both core and job competency gaps Worked directly with the HR manager to redesign the company's compensation and benefits.  Prepared PowerPoint presentations, created Excel spreadsheet reports, gathered/distributed confidential reports Executed comprehensive learning calendar to meet individual / organizational needs; ensured use of    standards, processes and tools developed by the Global learning organization.         12/2006   to   05/2009     Field Researcher    Company Name          Travels to field sites to collect and record data and/or samples as appropriate to the specific objectives of the study.  As appropriate to the specified position, codes and verifies data in accordance with specified research protocol and coding procedures, and enters data into a computer database and/or spreadsheet application for subsequent analysis.  Develops or assists in the development of interview schedules; contacts potential subjects to introduce and explain study objectives and protocol, and to arrange interviews, either in person or by telephone.  Identifies and compiles lists of potential research subjects in accordance with study objectives and parameters, as appropriate to the individual position.  Conducts and records face-to-face and/or telephone interviews with subjects, in accordance with predetermined interview protocol, data collection procedures, and documentation standards.  Reviews and edits data to ensure completeness and accuracy of information; follows up with subjects to resolve problems or clarify data collected.         07/2002   to   12/2005     Public Relations Officer    Company Name          Planned publicity strategies and campaigns Wrote and produced presentations and press releases Dealt with enquiries from the public, the press and related organizations Organized promotional events such as press conferences, open days, exhibitions, tours and visits Spoke publicly at interviews, press conferences, and presentations Provided clients with information about promotional opportunities and current PR campaigns Responsible for company relationship with other companies and government bureaus Assisted in developing and implementing the company's communication strategies.          Education and Training     2017     Master of Business Administration  :   Human Resource Management    University of the Southwest   Ôºç   City  ,   State      Human Resource Management       2014     Master of Arts  :   Conflict Transformation and Peacebuilding    Eastern Mennonite University   Ôºç   City  ,   State      Conflict Transformation and Peacebuilding       2008     Master of Science  :   International Relations    University of Khartoum   Ôºç     State  ,   Sudan    International Relations       2005     Post-Graduate Diploma  :   International Relations    University of Khartoum   Ôºç     State  ,   Sudan    International Relations       2002     Bachelor of Arts  :   English Language    University of Khartoum   Ôºç     State  ,   Sudan    English Language        Languages    Fluent in English & Arabic        Skills    Electronic Data Interchange, EDI, press releases, publicity, spreadsheet, training programs   "
PUBLIC-RELATIONS,"         MANAGER         Professional Summary    Talented individual with a educational background in Economics from the University of California Irvine, seeks a career in the financial sector. Extensive knowledge in management, Microsoft applications, and economic theory. Always committed to approach tasks with tenacity and attention to detail. Very dependable and willing to take on added responsibility to learn and grow with every employment opportunity.
SKILLS l   Critical thinking          l   Customer service-oriented l   Strategic sales knowledge          l Articulateandwell -spoken l   Training development aptitude          l   A cc u rate and de tai le d l   Quick learner          l   Excellent planner and coordinator      Skills                    Work History      Manager  ,     04/2012   to   03/2014     Company Name   ‚Äì   City  ,   State      l Trained staff and administered performance evaluations to track employee development.  l Analyzed budgets, financial reports and projections for accurate reporting of financial standing.  l Implemented innovative programs to increase employee loyalty and reduce turnover.  l Prepared payroll.  l Oversaw inventory and office supply purchases.  l Screened applicant resumes and coordinated both phone and in-person interviews.  l Provided an elevated customer experience to generate a loyal client√®le.  lConductedweeklywalk -throughs with the store owner to discuss interior visual displays, including store window presentation.         Public Relations Manager  ,     05/2010   to   04/2012     Company Name   ‚Äì   City  ,   State      l Cultivated and managed relationships with key clients, vendors and community partners.  l Coordinated and participated in promotional activities and trade shows.  l Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities.  l Ordered and distributed office supplies while adhering to a fixed office budget.  l Answered and managed incoming and outgoing calls while recording accurate messages.  l   Obtained signatures for financial documents and internal and external invoices.         Sales Associate  ,     09/2009   to   03/2014     Company Name   ‚Äì   City  ,   State      l Answered questions regarding the store and its merchandise.  l Demonstrated use and care of merchandise.  l Greeted customers and ascertained customers' needs.  l Helped customers with questions, problems and complaints in person and via telephone.  l Stocked shelves and supplies and organized displays.  l Developed positive customer relationships through friendly greetings and excellent service.  l Trained and served as a peer coach for new sales associates.         g  ,     06/2009   to   09/2009     Company Name   ‚Äì   City  ,   State      Audited new customer files to verify medical necessity and satisfaction of coverage criteria.  l   Contacted patients regarding unpaid and underpaid accounts to resolve any issues.  l   Improved timely paying of bills by developing flexible payment plans for patients.  l   Located, checked in and pulled medical records for appointments and incomplete patient charts.  l   Verified and created claim numbers by communicating with various insurance companies.         f  ,     08/2007   to   06/2009     Company Name   ‚Äì   City  ,   State      Maintained a clean reception area, including lounge and associated areas.  l Verified and created claim numbers by communicating with various insurance companies.  l Located, checked in and pulled medical records for appointments and incomplete patient charts.  l Contacted patients regarding unpaid and underpaid accounts to resolve any issues.  l Answered and managed incoming and outgoing calls while recording accurate messages.  l Obtained signatures for financial documents and internal and external invoices.         Education      Bachelor of Arts  :   Economics  ,   1 2013     University of California   -   City  ,   State     GPA:   l National Society of Leadership, received September 2013. l   Deans Honor List for six consecutive quarters (2011-2 013   Economics l National Society of Leadership, received September 2013. l   Deans Honor List for six consecutive quarters (2011-2 013 l   Independent Research regarding physician burnout, completed December       l   Advanced courses in Economics and Finance l   Research and Data Analysis l   Advanced Econometrics and Regression Software l   Probability and Statistics l   Upper division Sociological writing and Research l   Money and Banking Operations l   Economic Anthropology l   Asymmetric Information in the Financial Sector l   International Studies l Asset and Investment Management l Microsoft Applications (Excel, Word, PowerPoint, Access, etc.)  :     1 2013           Skills    Microsoft Applications, Banking, budgets, budget, charts, coach, clients, Data Analysis, Economics, Finance, Financial, hiring, insurance, inventory, Investment Management, marketing, Access, Excel, Money, office, PowerPoint, window, Word, payroll, reception, recording, reporting, Research, sales, Statistics, telephone, phone, trade shows, employee development   "
PUBLIC-RELATIONS,"         ADMINISTRATIVE ASSISTANT         Summary     A dedicated and focused administrative professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Results-oriented team-player eager to bring strong administrative skills to company in need of top-level support.   ¬†       Education      Master  :  Public Relations   2015     Full Sail University           Public Relations         Bachelors of Arts

Bachelor of Arts  :  Spanish, Philosophy, Media studies   2013     Mercer University           Marketing, Public Relations and Journalism coursework  Presentation Skills workshop  Coursework in Business, Communications and Advertising          Associate of Arts  :  Philosophy   2011     Georgia Perimeter College           Student government representative  Academic Achievement Award         Highlights          Advanced MS Office Suite knowledge  Excel spreadsheets  Competent in Adobe Creative Suites Software (InDesign,  Illustrator, Photoshop)  Adobe Acrobat XI Pro  Meeting planning  Report writing        Schedule management  Deadline-oriented  Report analysis  Employee training and development  Problem resolution  Meticulous attention to detail  Schedule management            Experience      Company Name      State    Administrative Assistant   01/2013   to   10/2014       Designed web and other content.  Designed electronic file systems and maintained electronic and paper files.  Handled all media and public relations inquiries.  Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.  Served as professional representative of the CEO to executive clients, investors and board members.  Published and Designed corporate newsletter. prepared and edited articles. designed graphic presentation.  Edited Website content including newsletter and blog posting production using Adobe creative suites.  Created, delivered, edited, and optimized marketing materials.  Proofread and edited incoming and outgoing documents.  Reviewed operating practices and implemented improvements where necessary.   Coordinated project-based work Prepared and edited correspondence, communications, presentations and other documents.  Designed and maintained databases.          Company Name      State    Public Relations Specialist   01/2012   to   09/2014       Identified customer needs through market research and analysis.  Researched, negotiated, implemented and tracked advertising and public relations activities.  Defined project and company vision, strategies and tactics.  Designed web and other content, including monthly newsletters and promotional calendars.  Worked with management to identify trends and developments capable of influencing PR decisions and strategies.  Managed editorial content, design and distribution of external company documents.  Organized PowerPoint presentations, website content and designs etc.).          Company Name    City  ,   State    Marketing Assistant   01/2012   to   01/2013       Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.  Helped developed contingency plans and alternative solutions for all projects.  Event Planning, and coordination.  Provided input and supporting documentation for the preparation of monthly marketing reports.  Provided support to marketing department coordinator.  Assisted in maintaining all Hodac sponsored websites.  Created and delivered press releases, media relations' content, corporate newsletter content, and social media content.  Participated and assisted in facilitating community awareness activities, i.e.  Assisted in the coordination of public service announcements and all media related activities.  Helped create marketing campaigns and track results of these efforts.  Helped Draft scripts and coordinated with different departments for consistent messaging.          Company Name      State    Administrative Assistant   01/2010   to   01/2011       Ensured all marketing materials were consistent, easy to understand, and well organized.  Provided administrative support for Mercer University academic and service-learning program.  Supported Mercer's community work-study internships and tutoring programs through event calendar updates.  Facilitated student communication with prospective volunteer opportunities through in-person, telephone, and email.  Maintained and organized volunteer opportunity database for optimal student use.          Languages    Fluent in French, Spanish, Creole      Skills      Administrative support, Letters and Memos, Filing, Prioritization, Report, Event Planning, Scheduling, Telephone Skills, Time Management, Client Relations, Customer Service, Multilingual,Networking Events,Inventory, Internet Research         Microsoft Office Suite, Microsoft Excel, Microsoft Word, PowerPoint Presentations, Document translation, Internet Research, Spreadsheet     Adobe Acrobat Pro, Photoshop,   InDesign, Illustrator,graphic Design, Marketing Materials, media relations,  newsletter,  Press Releases, web content development, Proposal Writing, Strategic Research,  Social Media Maintenance           "
PUBLIC-RELATIONS,"         EXECUTIVE DIRECTOR           Executive Profile     Visionary Executive Director who excels at marketing communication with demonstrated ability in the development of results-driven, strategic, comprehensive marketing and public relations plans and managing all levels of multiple projects including budgeting and administration.       Skill Highlights          Leadership/communication skills  Strategic planning  Project management  Budgeting expertise  Self-motivated       Marketing   Public relations  Print, broadcast, Web, and social media communication            Core Accomplishments      Managing Editor, Academic Varsity: An Informal History of the Morningside College Interdepartmental Honors Program; 2002, Morningside College Press  Keynote Speaker, Quota International of Sioux City Annual Eighth Grade Honors Luncheon, March 2006 and March 2007        Professional Experience      Executive Director    May 2013   to   Current     Company Name   Ôºç   City  ,   State      Responsibilities related to Writer/Editor position CHIEF WRITER/EDITOR  Responsible for writing/editing content for all organizational publications, including the development and production of all public relations materials, the Web sites (www.foothillscac.org, beaheroforkids.org, wordshurttoo.org), newsletters, publications, and educational materials.  Example, the fall 2014 newsletter, available at http://www.foothillscac.org/uploads/9/9/2/1/9921414/foothills-newsletter-fall-2014.pdf  Maintains and updates Web sites in coordination with a volunteer webmaster.  Ensures that the overall message aligns with the vision, mission, and goals of the center. PUBLIC AWARENESS AND COMMUNITY RELATIONS  Oversees the development and implementation of comprehensive outreach, education, and awareness programs for the community, maintains and develops relationships with community organizations and agencies, governmental and funding bodies, the media, and others, represents the center to the community and serves as the primary spokesperson and chief liaison with local media.  Presents regularly to community groups and organizations about the work of the center.  See http://www.foothillscac.org/news-events.html for examples of press releases and media coverage. Other major responsibilities ADMINISTRATIVE  LEADERSHIP ‚ó¶ Reports directly to and works with the Board of Directors to ensure the sustainability and growth of the 501(c)3 organization; oversees a staff of two full-time and two part-time persons.  STRATEGIC PLANNING ‚ó¶ Works with the Board of Directors to develop the center's strategic plan, policies, and procedures; is responsible for the implementation of the same.  FISCAL & FACILITY MANAGEMENT ‚ó¶ Is responsible for ensuring that sound fiscal practices in line with Generally Accepted Accounting Principles (GAAP) and 501(c)3 regulations are followed; administers the center's programs within budgetary provision; provides comprehensive grant management and works with staff to ensure that all financial and program reports to funders are timely and accurate; and oversees the maintenance of the facility and procurement of equipment.  PERSONNEL MANAGEMENT ‚ó¶ Is responsible for the recruitment, employment, supervision, professional development, and evaluation of staff and volunteers and ensures that job descriptions are developed, regular performance evaluations are held, and sound human resource practices are in place. PROGRAM OVERSIGHT & SUPPORT  PROGRAM SUPERVISION Supports the program staff as needed and ensures that all programs are operating appropriately and are in alignment with the vision, mission, and goals of the center.  PROGRAM DEVELOPMENT Working with the Board, maintains the shared vision of the organization and appropriate goals and strategies to achieve that mission, provides leadership in developing programs and organizational and financial plans, maintains acceptable standards of professional practice in the center, and ensures ongoing accreditation by the National Children's Alliance.  PROGRAM EVALUATION Is responsible for evaluation of programs and overall evaluation of the center, including ensuring the appropriate and accurate collection of data and analysis of that data. FUNDRAISING  DEVELOPMENT In conjunction with the Board, develops a comprehensive fundraising plan and secures financial support from individuals, foundations, and corporations, develops and maintains ongoing relationships with major donors and grant funders, and oversees and participates in all fundraising and community awareness events.  Private contributions increased by 71% in FY 2015 over FY 2014.          Executive Director    September 2008   to   April 2013     Company Name   Ôºç   City  ,   State      Responsibilities related to Writer/Editor position MARKETING & PUBLICATIONS  Oversaw the development of communications, including Web site content, e-mail and social media messages, and the quarterly newsletter; oversaw and conducted event marketing; served as managing editor for association publications, including oversight of volunteer and staff writers; and wrote policy papers, Web content, news releases, and other documents as needed. COMMUNITY OUTREACH AND ADVOCACY  Oversaw policy education, public outreach, and social and media relations; served as the public face for the association; and was responsible for maintaining consistency of message and branding while working to improve the postdoctoral experience. Successes included but were not limited to: * The NPA's recommendations were adopted by the National Institutes of Health (NIH), the National Science Foundation (NSF), and most recently, the White House Office of Science and Technology Policy. * The NPA garnered attention to the postdoctoral experience in the Washington Post, the New York Times, and other leading publications. * The establishment of the International Consortium of Research Staff Associations, led by the NPA and representatives from the United Kingdom, Ireland, and South Africa. Other major responsibilities LEADERSHIP Reported directly to and works with the Board of Directors to ensure the sustainability and growth of the 501(c)3 organization; oversaw a staff of two full-time and one part-time persons. STRATEGIC PLANNING Worked with the Board of Directors to develop the association's strategic plan and is responsible for the implementation of the plan; most recently, a new five-year plan was developed for 2013-2017. PROGRAM MANAGEMENT Developed programs that benefit and support the association's diverse constituencies and leads staff and volunteers in implementing these programs, including but not limited to the association's Annual Meeting, annual Board Retreat, and other events. FUNDRAISING Engaged in fundraising activities, included but not limited to fundraising campaigns, grant writing, and donor cultivation, and worked to build a culture of giving within the served community. FISCAL MANAGEMENT Oversaw accounting according to Generally Accepted Accounting Principles (GAAP) and in line with 501(c)3 regulations including but not limited to the following: grant management; payroll; general ledger; financial statements; and development of annual budgets.          Public Relations Staff Writer    January 1999   to   August 2008     Company Name   Ôºç   City  ,   State      position CHIEF WRITER, EDITOR, AND PHOTOGRAPHER  Oversaw external and internal communications, served as editor and chief writer and photographer for news releases, the alumni magazine The Morningsider, and the e-newsletter, On the Move. ‚ó¶ Conducted interviews of alumni, faculty and staff on a regular basis. MARKETING  Oversaw all marketing efforts and marketing research, including leading an integrated marketing team and the development and production of television and radio commercials and print advertising. Major responsibilities  Served as the president's researcher and writer for the college's strategic plan.  Oversaw Office of Foundation and Grant Development; served as the college's main grant writer. Successful fundraising included but was not limited to: ‚ó¶ Worked closely with faculty to develop and seek funding for new programming; for example, worked with professors from the mathematical sciences department in developing programming and writing and submitting a proposal for the National Science Foundation's S-STEM solicitation; the $600,000 proposal was funded in February 2009.  Served on committees and task forces as assigned by the president. Major responsibilities  Supervised Office of Public Relations and staff of five; was responsible for ensuring continuation of consistent media coverage and effective marketing efforts.  Served as spokesperson for the college.  Established Foundation and Grant Development, a new office at the college; served as the college's main grant writer.  Served as the president's chief writer. Major responsibilities  Oversaw external and internal communications, served as editor and chief writer and photographer for the alumni magazine, The Morningsider, and the e-newsletter, On the Move.  Oversaw all marketing efforts and marketing research, including leading an integrated marketing team and the development and production of television and radio commercials and print advertising. ‚ó¶ Worked closely with admissions to develop and implement marketing campaigns for recruiting students; the college's enrollment increased by 57 percent from 2001 to 2006. ‚ó¶ Led the marketing efforts for the College's 2002-2008 capital campaign, including development and production of publications and the campaign video; served as point person for public launch event in October 2004; the campaign, which began with a goal of $20 million in 2002, raised $42 million by its conclusion. ‚ó¶ Oversaw the redesign and ongoing maintenance of the College Web site, including major redesigns in 2003 and direction of a team of over 20 Web editors thereafter.  Managed a staff of four to eight.  Assisted with special event planning as needed. Major responsibilities included writing all news releases, copy for brochures, articles for the alumni magazine, and other writing as assigned.          Co-Owner/Manager    January 1974   to   January 1999     Company Name   Ôºç   City  ,   State      Managed the business and its facilities, serving as its accountant and overseeing customer service and marketing efforts. Relevant Proficiencies  Experienced in conducting interviews in a sensitive, culturally aware manner.  Experienced in communication through written materials.  Experienced in presenting and teaching to large audiences (see          Education      B.A.   :   Spanish  ,   1999    Morningside College   Ôºç   City  ,   State  ,   US    B.A., English (with an emphasis in writing) and Spanish, minor in mass communications, Morningside College, Sioux City, Iowa, 1999        M.A.   :   Leadership      Bellevue University          M.A., Leadership, Bellevue University, Omaha, Neb., January 2008        Languages    an emphasis in writing) and Spanish, minor in mass communications,      Professional Affiliations    Working with the Board, maintains the shared vision of the organization and appropriate goals and strategies to achieve that mission, provides leadership in developing programs and organizational and financial plans, maintains acceptable standards of professional practice in the center, and ensures ongoing accreditation by the National Children's Alliance      Publications    To Hear a Child Be a Hero for Kids and Words Hurt, Too NPA Testimony Regarding the Status of Women of Color in STEM. National Postdoctoral Association. Available NIH Biomedical Working Group, NOT-OD-. Johnson Phillips, C., Fonseca-Kelly, Z., Fowler, G., Gelhaus, S., and Taylor, D. . ""The Future of Science in the United States: The case for supporting the 'invisible' researchers."" Johnson Phillips, C. (2008) ""The Advantages and Challenges of at Small, Private Colleges (Master's thesis)."" Omaha: Bellevue University Johnson Phillips, C., Gelhaus, S., Ho, J., and Pohlhaus, J.,       Presentations    Foothills Child Advocacy Center: Helping Child Victims""; First Presbyterian Church; Spring Gathering Luncheon; Charlottesville, VA; March 21, 2015 Foothills Child Advocacy Center: Proposal for Action""; Leadership Charlottesville, Charlottesville, VA, November 20, 2013 Finding a Postdoc to Match Your Career Goals""; City University of New York (CUNY) Career and Research Symposium, New York, NY, February 1, 2013. Panelist, Society and Association Effort to Foster Research Integrity; National Academies Committee on Responsible Science: Ensuring the Integrity of the Research Process, Washington, DC, August 14, 2012. Panel Moderator, Launch of International Consortium of Research Staff Associations (ICoRSA), the European Open Science Forum, Dublin, Ireland, July 13, 2012. Using Data to Inform Policy Recommendations and Strategic Planning""; Association of Institutional Research (AIR)/NSF/National Center for Educational Statistics (NCES) National Research Data Institute, Washington, DC, July 12, 2012. The Future of STEM Graduate Education and Postdoctoral Training""; National Science Foundation (NSF) Directorate for Education and Human Resource's Division of Human Resource Development Joint Annual Meeting, Alexandria, VA, June 14, 2012. Finding a Postdoc to Match Your Career Goals""; Howard University 2012 Preparing Future Faculty (PFF) Summer Institute, Washington, DC, June 8, 2012. Expanding Cross-Disciplinary Dialogue in the Postdoctoral Community Workshop; organizer and session facilitator; National Science Foundation, Arlington, VA, April 23-24, 2012. Practical Tips for Effective Mentoring: Hand-holding Not Required"" and ""What Do You Need from Your Mentoring Relationships""; Environmental Protection Agency, Raleigh, NC, January 3, 2012. Comments on general postdoc issues, The National Academies (NAS) Committee to Review the State of the Postdoctoral Experience in Scientists and Engineers, Washington, DC, December 13, 2011. Leading Innovation and Discovery Workshop; organizer and session facilitator; National Science Foundation, Arlington, VA, September 19, 2011. Postdoctoral Trends and Perspectives: Selection, Training, and Support,"" Graduate Career Consortium, Stanford University, Stanford, CA, June 23, 2011. Presentation regarding postdoc workforce issues; National Institutes of Health (NIH) Biomedical Research Workforce Working Group (Advisory Committee to the NIH Director); co-presented with Zoe Fonseca-Kelly, Ph.D., Chair, NPA Board of Directors; NIH, Bethesda, MD, June 21, 2011. Facilitating Postdoc Women's Advancement in the Academic Career Pipeline,"" Oregon State University, Corvalis, OR, May 27, 2011. Postdocs, Federal Initiatives and Title IX,"" 2011 NPA Annual Meeting, Bethesda, MD, March 26, 2011. Postdocs & Title IX (Plus: Some Promising Practices),"" 2010 NSF ADVANCE Workshop, Alexandria, VA, November 8, 2010. Postdoc Women,"" National Academies Committee on Women in Science, Engineering, and Medicine (CWSEM) Meeting, Washington, DC, November 4, 2010. Let's Talk: Broadening Participation in the Social, Behavioral, and Economic Sciences Postdoctoral Community Workshop, National Science Foundation, Arlington, VA, organizer and session facilitator, October 29, 2010. EPSCoR Mentoring Plan: The NPA Core Competencies & IDPs,"" Arkansas Science & Technology Authority EPSCoR Annual Meeting, Little Rock, AR, October 4, 2010. Remarks, National Academies Committee on Research Universities Reception, Washington, DC, September 21, 2010. Feeling Invisible?: The Postdoctoral Experience,"" University of Florida, Gainesville, FL, September 13, 2010. How the NPA Can Help You to Maximize Your Postdoc Experience,"" Society for the Study of Reproduction Annual Meeting, co-presenter with Philip Clifford, Ph.D. Milwaukee, Wis., July 31, 2010. Early Career Researchers Survey Project, Human Resources Expert Panel, facilitator/consultant for the National Science Foundation Division of Science Resources Statistics, July 13, 2010. Thinking Long-term: The Keys to a Successful Postdoc,"" The University of South Dakota, Vermillion, S.D., April 12, 2010. Thinking Long-term: Incorporating Core Competencies into the Postdoc Experience,"" Brown University Providence, R.I., February 25, 2010. What Makes a Successful Postdoctoral Program?,"" Cedars-Sinai Medical Center, Graduate Program in Biomedical Science and Translational Medicine, Los Angeles, Calif., February 9, 2010 The NPA Core Competencies,"" University of Virginia Lunchtime Postdoc Seminar, Charlottesville, Va., November 2009. What Makes a Successful Training Program?""; the National Institute on Drug Abuse (NIDA) Research Training Directors' Meeting: Sustaining Training Programs for the 21st Century, Bethesda, Md., November 2009. NPA's Perspective on Core Competencies,"" Group on Graduate Research, Education, and Training (GREAT) Postdoctorate Leaders Section Annual Meeting: Innovation and Optimization of Graduate Student and Postdoctorate Learning and Development, St. Louis, Mo., October 2009. Leadership Styles"" and ""Conflict Management,"" NPA Committee Leadership Institute, Bethesda, Md., October 2009. The State of the Postdoctoral Researcher Today,"" the Cancer Biology Training Consortium (CABTRAC), Cancer Biology Chair and Directors Retreat, Clearwater Beach, Fla., October 2009 What Every Postdoctoral Scholar Should Know,"" the Howard University/University of Texas at El Paso (UTEP) Annual Institute of Postdoctoral Preparation, El Paso, Texas, September 2009. Mentoring Plans for Postdoctoral Associates,"" the National Science Foundation (NSF) Division of Human Resource Development (HRD) 2009 Joint Annual Meeting (JAM), Washington, D.C., June 2009. What Every Postdoctoral Scholar and Principal Investigator Should Know: The National Postdoctoral Association Core Competencies,"" the University of Nebraska-Lincoln Research Fair; Lincoln, Neb., April 2009. General presentation on the NPA and postdoctoral issues, Postdoctoral and Young Investigator Networking Brunch, American Society for Nutrition (ASN) Scientific Sessions at Experimental Biology 2009; New Orleans, La., April 2009. The Last Link: The Postdoctoral Experience,"" the National Science Foundation, Co-sponsored by the Division of Graduate Education, The Office of International Science and Engineering, and The Division of Biological Infrastructure, Arlington, Va., January 28, 2009. Leadership Seminar Leader, Morningside College Leadership Academy, March 2008. Cost-effective Surveys,"" Public Relations Society of America (PRSA) Counselors to Higher Education (CHE) Senior Summit, Washington, D.C., April 2007. Keynote Speaker, Quota International of Sioux City Annual Eighth Grade Honors Luncheon, March 2006 and March 2007.       Skills    Marketing, And Marketing, Its, Accountant, Customer Service, Receptionist, Retail Sales, Teaching, Advertising, Internal Communications, Marketing Research, Print Advertising, Print Campaign, Public Relations, Basis, Maintenance, Fundraising, Accounting, Gaap, Strategic Planning, Event Planning, Million, Recruiting, Branding, Budgets, Community Outreach, Financial Statements, General Ledger, Leads, Media Relations, Payroll, Program Management, Project Management, Collection, Community Relations, Financial Support, Liaison, Personnel Management, Procurement, Recruitment, Acrobat, Adobe Indesign, Ap, Ar, Biomedical, Civil Site, Conflict Management, Content Management, Content Management Systems, Database, Database Management, Excel, Human Resources, Indesign, Jam, Leadership Development, Learning And Development, Mac, Mentoring, Microsoft Word, Nas, Network Attached Storage, Networking, Od, Optimization, Organizational Development, Photoshop, Pipeline, Powerpoint, Quota, Site Design, Statistics, Time Management, Training, Training Programs, Word   "
PUBLIC-RELATIONS,"         APPLECARE CPU ADVISOR           Summary     My goal is to establish a rewarding career in customer service and data entry using my skills in excel proficiency and organization, while being collaborative with a team to serve consumers to provide a positive customer experience.       Highlights          Microsoft Office proficiency  Excellent communication skills  Microsoft Excel certified  Filing and data archiving      Time management  Customer service-oriented  Self-directed  Exceptional telephone etiquette            Accomplishments     Reduced technical escalations to management by 95% to only 2-3 per day.       Skills     Advertising, Budget Maintenance, Data Entry, Graphic Design,  Marketing, Office management, Research,  Phone Support       Experience      AppleCare CPU Advisor    July 2014   to   Current     Company Name   Ôºç   City  ,   State      Receive inbound calls to provide the customer an individualized experience educating the customer on how to use their Macintosh (Apple) products most efficiently.  Collaborate with customers to improve user experience with software and applications; Resolve technical and computer operating system issues.  Verified that information in the computer system was up-to-date and accurate using iLog/iDesk case-logging tools.  Identified and resolved system and account issues.  Worked with team to represent Apple positively and meet customer expectations.  Adhere and Comply with Apple's business conduct policy; maintain integrity, honesty and respect.          Acquisitions & Public Relations Coordinator    May 2014   to   Current     Company Name   Ôºç   City  ,   State      Conduct and organize research-relevant content for use on the YDM social media outlets for other means of marketing & advertising.  Contact small businesses and corporations in the Greater Charlotte area to inquire about their marketing needs and acquire sales for Your Design Market products and marketing services to build and establish a firm client base.  Eliminated outdated records by sending the records to be scanned.  Arrange and schedule appointments between the client and the graphics design team.  Host Your Design Market product launch parties introducing latest promotional deals to attain clientele.  Respond to business email inquiries.  Created monthly reports for records, closed terminated records and maintained a master list of clients and potential clients.  Organized billing and invoice data and prepared accounts receivable and expected revenue reports for CEO.  Write and mail response letters.          Hostess    March 2009   to   July 2009     Company Name   Ôºç   City  ,   State      Provided a warm and welcoming environment for guests.  Assisted diners with seating as needed  Worked with team members to encourage guest satisfaction.  Maintained a clean environment.  Maintained contact with kitchen staff, management, serving staff, and customers  Inspected dining and serving areas to ensure cleanliness and proper setup  Rectified guest complaints.  Planned out the seating chart and organized the reservations.          Education      B.S   :   Business   ,   Present    University of Phoenix    Ôºç   City  ,   State      GPA:   GPA: 3.0     Business GPA: 3.0         B.A   :   Communication Communication Media  ,   May 2007    Oakwood University   Ôºç   City  ,   State      GPA:   GPA: 3.0    Communication Communication Media GPA: 3.0        High School Diploma   :     2004    Vance High School                  Additional Information      Volunteer Endeavors:
Pathfinders of the Seventh Day Adventist Church| August 1998-present
1801 Double Oaks Rd. Charlotte, NC 28206 & 827 Tom Hunter Rd, Charlotte, NC 28213
--Community Outreach, Soup Kitchen, Clothes Drive, Fundraising for non-profit organizations, Youth Leadership Development, and life skills enriching activities.     "
PUBLIC-RELATIONS,"         BARTENDER           Experience      Bartender  ,     05/2018       Company Name   ‚Äì   City  ,   State      Marketing & Public Relations: 10 years, Maintain proper and adequate set-up of the bar on a daily basis.  Responsible for maintaining stock, preparing and storing of all garnishes, juices and other perishables to ensure product quality.  Attend stand ups prior to each function to obtain all details in order to execute each event flawlessly.  Set up and breakdown all mobile bars per hotel standards.  Greets guests with warm, genuine hospitality.  Promote and up-sells product.  Handle production of all consumption sheets or assists in the cash bar set up and closing process.  Perform general cleaning tasks to adhere to Health Department regulations
Bartender - Byron Nelson Golf Tournament / May 2019 / Dallas, Texas.  Greet guests.  Stock bar and complete other pre-opening requirements.  Maintain a clean bar area.  Prepare and serve alcoholic beverages according to standard recipes.  Comply with basic safety and sanitation requirements.  Organizational product.  Operate club's POS.  Work large or small events with minimal supervision and in a team environment.  Complete pre-closing requirements.  Assure that all state and local laws and club policies and procedures for the service of alcoholic beverages are consistently followed, Provide all guests with ordered beverage and food promptly and professionally.  Check identification of any guest whose age appears to be younger than 30, abiding by A.B.C.  liquor laws responsibly.  Make recommendations to inquiring guests without delay.  Accurately complete & code liquor, beer, pouring wine, waters & other beverage supply requisitions.  Assure proper documentation of beverage transfers between departments.  Keep bar, storage areas and beer coolers clean and sanitary.  Properly sanitize blender cup, strainer, knives and pour spouts.  Operate POS system.  Serve as cashier.  Complete closing reports per shift and accounting of cash, receipts, credit card vouchers and all other closed checks for cashier depositing and night audit drops.  Monitor alcohol consumption and behavior of guests alerting a manager of any intoxicated or questionable guests.  Provided bar back with clear instruction of priorities to be completed.  Carry trays of dirty dishes to dishwasher and unload/rack properly.  Ensure coverage of the entrance, greeting arriving guests and thanking those that are leaving, Communicate with guests in a cordial manner with a smile, at all times.  Expedite large quantities of drinks efficiently and accurately during club hours, in addition to serving multiple guests at the same time.  Keep the bar top clean, ashtrays emptied, picks up all trash and empty beer bottles.  Maintain knowledge of all drinks, recipes and beer items available, the price of each, and how the drink is garnished.  Prepare fresh fruit garnishes, juices, syrups and mixers from scratch, stocks the bar at the start of the shift, and breaks down and cleans the bar at close.  Verify that the alcohol inventory in the liquor cabinet is accurate at the start of the shift, and properly requests replacement alcohol bottles, through the Bar Requisition Sheet at the end of their shift.  Ensure proper set-up of bar tops including: matches, ashtrays, beverage napkins, stir sticks, sword picks; garnish trays with ice, and garnishes.  Verify the legal age of all guests that appear to be under the age of 30
Bartender - American Family Insurance Golf Championship / June 2018 / Madison, WI.  Provide friendly service to all guests and fellow employees.  Set up assigned service bar location with all beverages, garnish, glassware, and supplies.  Set up assigned table section, making sure all surfaces and furniture are clean.  Complete all transactions according to department policies and procedures.  Engage with the guest during their visit.  Complete all opening and closing side work.  Maintain a clean and safe work area thru out the shift.  Count down drawer and bank.  Turn in completed correct paperwork with all funds accounted for and balanced.  Assist management in keeping the event area in clean and perfect condition.  Maintain product and supplies in service
Bartender - St.  Jude Golf Tournament / May 2018 / Memphis, TN.  Recognizes levels of intoxication and prevent customers from being overly intoxicated.  Maintains a safe work environment.  Inform customers about current bar specials and practices suggestive selling beverages and food.  Restock bar supplies, such as dry goods, all glassware, all juices, sodas, and garnishes.  Informs manager or supervisor when supplies are needed.  Provide a full bar service including beer and crafted cocktails.  Help maintain cleanliness of bar and lounge areas and equipment, TV, signs, tables, chairs, etc.  Clean all bar tables, ashtrays and wipes clean and checks chairs for spills.  Maintain and clean all alcohol and soda control devices.  Record all sales by ringing exact amounts into register.  Greet customers in a courteous manner.  Review any shortages and overages and record it for management's review.  Setup bar area and seating area prior to opening.  Maintain security of all bar supplies and inventory and maintain record of daily operations as required.  Change tap on empty kegs and report any problems or leaks to manager or supervisor, Greet guests.  Prepare signature cocktail drink.  Restock Beverages.  Accept different types of payment and make change.  Maintain specific side-work and ensure the total cleanliness and smooth operation of the bar area.  Clear and reset tables.  Check identification of guests to ensure guests are of legal age to consume alcoholic beverages.  Refuse to serve beverages in a polite manner to guests who are not of legal age.  Interact with guests in a friendly/fast manner.  Serve multiple tables, as determined by management
Bartender - Byron Nelson Golf Tournament / May 2018 / Dallas, TX.  Abide by the TABC/ABLE/TIPS and PGA policies concerning alcohol consumption and safety procedures to prevent over intoxication and underage selling.  Set up and breakdown of margarita machines, wells and other bar equipment.  Labeling of produce and batches using proper day dots.  Interact with guests while maintaining a professional work environment.  Operate the bar,.  Processing cash and credit card transactions.  Monitor inventory efficiently.  Keep a neat and organized work space.  Prepare and serve alcoholic and non-alcoholic drinks.  Wash and sterilize glassware.  Prepare garnishes for drinks and provide full service to patrons.  Maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.  Present drink and food menus, make specific recommendations and answer questions regarding all menu items.  Restock and replenishment of bar inventory and supplies.  Thank guests for their visit and invite them to return, Greet the members by name.  Follow opening and closing procedures in order to keep the Club's bars at a constant state of readiness.  Accurately take, relay and serve the guests.  Display a working knowledge of wine and wine etiquette.  Prepare and serves alcoholic beverages in accordance with PGA policy and State law.  Monitor members alcohol intake and reports any potential problems to the manager.  Bill the members account for items purchased.  Arrange display areas to project a clean and attractive image.  Restocking of equipment and supplies.  Requisition of liquors, beverages and supplies.  Keep assigned area and equipment clean and sanitized.  Maintain overall bar readiness, cleanliness and sanitation.  Total receipts at the end of the shift
Bartender - Houston Open Golf Tournament / March 2018 / Houston, TX.  Preparing alcoholic or non-alcoholic beverages for bar and patrons.  Interact with customers, taking orders and serving food and drinks.  Assess bar customers' needs and preferences and making recommendations.  Mix ingredients to prepare cocktails.  Check customers' identification and confirm it meets legal drinking age.  Restock and replenish bar inventory and supplies, Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.  Check with customers to ensure that they are enjoying their meals and take action to correct any problems.  Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.  Escort customers to their seats.  Inform customers of daily drink & menu specials.  Explain how various menu items are prepared, describing ingredients and cooking methods.  Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.  Stock service areas with supplies such as coffee, food and tableware
Bartender - St.  Jude Golf Tournament / May 2017 / Memphis, TN.  Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.  Check with customers to ensure that they are enjoying their meals and take action to correct any problems.  Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.  Escort customers to their seats.  Inform customers of daily drink & menu specials.  Explain how various menu items are prepared, describing ingredients and cooking methods.  Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.  Stock service areas with supplies such as coffee, food and tableware
Bartender - Byron Nelson Golf Tournament / May 2017 / Irving, TX.  Maintain a warm, welcoming, ""Corner Bar"" atmosphere.  IDs all guests ordering alcoholic beverages who appear to be 30 years old or younger.  Properly and promptly prepare, garnish, and serve drinks to guests.  Engage with guests by making drinks in front of the guest using working flair.  Make appropriate beverage and food recommendations.  Upsell guests on food or drink items when appropriate.  Keeps a clean, organized bar area.  Accurately rings up all orders in the POS system while maintaining ability to socialize with guests.  Follows all relevant PGA standards for service, Provide prompt, courteous service by bussing, serving, and setting tables.  Accurately record pre-checks, and picks up all food and beverage orders.  Serve customers their food and beverage orders in prompt and courteous manner.  Set tables as needed prior to customer arrival.  Contribute to customer satisfaction by attending to restaurant customer needs.  Ensures that bar area is in proper condition for arrival of customers.  Verify workstations are stocked, neat and orderly.  Stock work related items.  Processes customer restaurant bills promptly and accurately.  Inquires in to the level of satisfaction experienced by the customer.  Issue customer bills in accordance with PGA policies
Bartender - Houston Open Golf Tournament / March 2017 / Houston, TX.  Provide exceptional Customer Service.  Greet patrons and provide drinks and food.  Secure proper I.D.  Accurately count inventory and money at the beginning and end of each shift.  Maintain inventory as assigned.  Understand and market PGA promotions.  Properly payout guests.  Keep bar area stocked, clean and well maintained.  Update supervisors on issues relating to operations, i.e.  equipment or processing failures.  Bartender - AT& T Byron Nelson Golf Invitational / May 2016.  Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.  Check with customers to ensure that they are enjoying their meals and take action to correct any problems.  Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.  Escort customers to their seats.  Inform customers of daily drink & menu specials.  Explain how various menu items are prepared, describing ingredients and cooking methods.  Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.  Stock service areas with supplies such as coffee, food and tableware.         Bartender  ,     05/2016        Adhere to state, federal and corporate liquor regulations pertaining to serving alcoholic beverages ton minors and intoxicated guests.  Set up assigned bars; requisitions and stocks all beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce.  Maintain stock, prepares, cures and stores all fresh fruit and vegetable garnishes, juices and other perishables to ensure product quality.  Greet guests in a courteous, friendly manner.  Take and/or processes orders for drinks; mixes, garnishes and presents drinks using standard ingredient recipes; practices prudent portion control.  Check guests at the bar for proper identification.  Detect and acts upon guest inebriation as trained.  Demonstrates knowledge of liquor laws.  Receive cash from guests, makes change, verifies validity of charges, records charges and ensures vouchers are properly executed.  Lock up and stores all beverage products, food, equipment items, deposits and cash drops; secures bank.  Perform general cleaning tasks to adhere to health and safety standards; keeps work area clean and organized.  Arrange bottles and glasses to maintain an attractive display in the bar area.  Wash and sterilizes stemware.         Public Relations & Marketing Consultant  ,     06/2006   to   Current     Company Name          Use all forms of media and communication to build, maintain and manage the reputation of organizations ranging from public bodies or services to businesses and voluntary organizations.  Typical work activities include but not limited to:.  Initiate and planning PR campaigns: defining goals; analyzing problems and opportunities; liaising with management and clients (internal and external);.  Write and editing press releases, in-house newsletters, speeches, articles and annual reports;.  Maintain and updating information on an organization's website;.  Use corporate advertising to maintain an organization's identity, name and reputation;.  Prepare and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs;.  Answer enquiries from individuals, journalists and other organizations;.  Speak in public at presentations, press conferences, radio and TV interviews, and meetings;.  Developed and maintaining good working relations with the media, including local and national newspapers, magazines, radio and television;.  Organizing special events, such as press conferences, exhibitions, open days, tours, competitions and sponsorship;.         Waitress/ Cashier  ,     05/2000   to   06/2002      Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.  Check with customers to ensure that they are enjoying their meals and take action to correct any problems.  Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.  Escort customers to their tables.  Inform customers of daily specials.  Explain how various menu items are prepared, describing ingredients and cooking methods.  Prepare checks that itemize and total meal costs and sales taxes.  Present menus to patrons and answer questions about menu items, making recommendations upon request.  Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.  Stock service areas with supplies such as coffee, food, tableware, and linens.         Work History      Bartender  ,   05/2018       Company Name   ‚Äì   City  ,   State      Marketing & Public Relations: 10 years, Maintain proper and adequate set-up of the bar on a daily basis.  Responsible for maintaining stock, preparing and storing of all garnishes, juices and other perishables to ensure product quality.  Attend stand ups prior to each function to obtain all details in order to execute each event flawlessly.  Set up and breakdown all mobile bars per hotel standards.  Greets guests with warm, genuine hospitality.  Promote and up-sells product.  Handle production of all consumption sheets or assists in the cash bar set up and closing process.  Perform general cleaning tasks to adhere to Health Department regulations
Bartender - Byron Nelson Golf Tournament / May 2019 / Dallas, Texas.  Greet guests.  Stock bar and complete other pre-opening requirements.  Maintain a clean bar area.  Prepare and serve alcoholic beverages according to standard recipes.  Comply with basic safety and sanitation requirements.  Organizational product.  Operate club's POS.  Work large or small events with minimal supervision and in a team environment.  Complete pre-closing requirements.  Assure that all state and local laws and club policies and procedures for the service of alcoholic beverages are consistently followed, Provide all guests with ordered beverage and food promptly and professionally.  Check identification of any guest whose age appears to be younger than 30, abiding by A.B.C.  liquor laws responsibly.  Make recommendations to inquiring guests without delay.  Accurately complete & code liquor, beer, pouring wine, waters & other beverage supply requisitions.  Assure proper documentation of beverage transfers between departments.  Keep bar, storage areas and beer coolers clean and sanitary.  Properly sanitize blender cup, strainer, knives and pour spouts.  Operate POS system.  Serve as cashier.  Complete closing reports per shift and accounting of cash, receipts, credit card vouchers and all other closed checks for cashier depositing and night audit drops.  Monitor alcohol consumption and behavior of guests alerting a manager of any intoxicated or questionable guests.  Provided bar back with clear instruction of priorities to be completed.  Carry trays of dirty dishes to dishwasher and unload/rack properly.  Ensure coverage of the entrance, greeting arriving guests and thanking those that are leaving, Communicate with guests in a cordial manner with a smile, at all times.  Expedite large quantities of drinks efficiently and accurately during club hours, in addition to serving multiple guests at the same time.  Keep the bar top clean, ashtrays emptied, picks up all trash and empty beer bottles.  Maintain knowledge of all drinks, recipes and beer items available, the price of each, and how the drink is garnished.  Prepare fresh fruit garnishes, juices, syrups and mixers from scratch, stocks the bar at the start of the shift, and breaks down and cleans the bar at close.  Verify that the alcohol inventory in the liquor cabinet is accurate at the start of the shift, and properly requests replacement alcohol bottles, through the Bar Requisition Sheet at the end of their shift.  Ensure proper set-up of bar tops including: matches, ashtrays, beverage napkins, stir sticks, sword picks; garnish trays with ice, and garnishes.  Verify the legal age of all guests that appear to be under the age of 30
Bartender - American Family Insurance Golf Championship / June 2018 / Madison, WI.  Provide friendly service to all guests and fellow employees.  Set up assigned service bar location with all beverages, garnish, glassware, and supplies.  Set up assigned table section, making sure all surfaces and furniture are clean.  Complete all transactions according to department policies and procedures.  Engage with the guest during their visit.  Complete all opening and closing side work.  Maintain a clean and safe work area thru out the shift.  Count down drawer and bank.  Turn in completed correct paperwork with all funds accounted for and balanced.  Assist management in keeping the event area in clean and perfect condition.  Maintain product and supplies in service
Bartender - St.  Jude Golf Tournament / May 2018 / Memphis, TN.  Recognizes levels of intoxication and prevent customers from being overly intoxicated.  Maintains a safe work environment.  Inform customers about current bar specials and practices suggestive selling beverages and food.  Restock bar supplies, such as dry goods, all glassware, all juices, sodas, and garnishes.  Informs manager or supervisor when supplies are needed.  Provide a full bar service including beer and crafted cocktails.  Help maintain cleanliness of bar and lounge areas and equipment, TV, signs, tables, chairs, etc.  Clean all bar tables, ashtrays and wipes clean and checks chairs for spills.  Maintain and clean all alcohol and soda control devices.  Record all sales by ringing exact amounts into register.  Greet customers in a courteous manner.  Review any shortages and overages and record it for management's review.  Setup bar area and seating area prior to opening.  Maintain security of all bar supplies and inventory and maintain record of daily operations as required.  Change tap on empty kegs and report any problems or leaks to manager or supervisor, Greet guests.  Prepare signature cocktail drink.  Restock Beverages.  Accept different types of payment and make change.  Maintain specific side-work and ensure the total cleanliness and smooth operation of the bar area.  Clear and reset tables.  Check identification of guests to ensure guests are of legal age to consume alcoholic beverages.  Refuse to serve beverages in a polite manner to guests who are not of legal age.  Interact with guests in a friendly/fast manner.  Serve multiple tables, as determined by management
Bartender - Byron Nelson Golf Tournament / May 2018 / Dallas, TX.  Abide by the TABC/ABLE/TIPS and PGA policies concerning alcohol consumption and safety procedures to prevent over intoxication and underage selling.  Set up and breakdown of margarita machines, wells and other bar equipment.  Labeling of produce and batches using proper day dots.  Interact with guests while maintaining a professional work environment.  Operate the bar,.  Processing cash and credit card transactions.  Monitor inventory efficiently.  Keep a neat and organized work space.  Prepare and serve alcoholic and non-alcoholic drinks.  Wash and sterilize glassware.  Prepare garnishes for drinks and provide full service to patrons.  Maintain bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.  Present drink and food menus, make specific recommendations and answer questions regarding all menu items.  Restock and replenishment of bar inventory and supplies.  Thank guests for their visit and invite them to return, Greet the members by name.  Follow opening and closing procedures in order to keep the Club's bars at a constant state of readiness.  Accurately take, relay and serve the guests.  Display a working knowledge of wine and wine etiquette.  Prepare and serves alcoholic beverages in accordance with PGA policy and State law.  Monitor members alcohol intake and reports any potential problems to the manager.  Bill the members account for items purchased.  Arrange display areas to project a clean and attractive image.  Restocking of equipment and supplies.  Requisition of liquors, beverages and supplies.  Keep assigned area and equipment clean and sanitized.  Maintain overall bar readiness, cleanliness and sanitation.  Total receipts at the end of the shift
Bartender - Houston Open Golf Tournament / March 2018 / Houston, TX.  Preparing alcoholic or non-alcoholic beverages for bar and patrons.  Interact with customers, taking orders and serving food and drinks.  Assess bar customers' needs and preferences and making recommendations.  Mix ingredients to prepare cocktails.  Check customers' identification and confirm it meets legal drinking age.  Restock and replenish bar inventory and supplies, Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.  Check with customers to ensure that they are enjoying their meals and take action to correct any problems.  Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.  Escort customers to their seats.  Inform customers of daily drink & menu specials.  Explain how various menu items are prepared, describing ingredients and cooking methods.  Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.  Stock service areas with supplies such as coffee, food and tableware
Bartender - St.  Jude Golf Tournament / May 2017 / Memphis, TN.  Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.  Check with customers to ensure that they are enjoying their meals and take action to correct any problems.  Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.  Escort customers to their seats.  Inform customers of daily drink & menu specials.  Explain how various menu items are prepared, describing ingredients and cooking methods.  Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.  Stock service areas with supplies such as coffee, food and tableware
Bartender - Byron Nelson Golf Tournament / May 2017 / Irving, TX.  Maintain a warm, welcoming, ""Corner Bar"" atmosphere.  IDs all guests ordering alcoholic beverages who appear to be 30 years old or younger.  Properly and promptly prepare, garnish, and serve drinks to guests.  Engage with guests by making drinks in front of the guest using working flair.  Make appropriate beverage and food recommendations.  Upsell guests on food or drink items when appropriate.  Keeps a clean, organized bar area.  Accurately rings up all orders in the POS system while maintaining ability to socialize with guests.  Follows all relevant PGA standards for service, Provide prompt, courteous service by bussing, serving, and setting tables.  Accurately record pre-checks, and picks up all food and beverage orders.  Serve customers their food and beverage orders in prompt and courteous manner.  Set tables as needed prior to customer arrival.  Contribute to customer satisfaction by attending to restaurant customer needs.  Ensures that bar area is in proper condition for arrival of customers.  Verify workstations are stocked, neat and orderly.  Stock work related items.  Processes customer restaurant bills promptly and accurately.  Inquires in to the level of satisfaction experienced by the customer.  Issue customer bills in accordance with PGA policies
Bartender - Houston Open Golf Tournament / March 2017 / Houston, TX.  Provide exceptional Customer Service.  Greet patrons and provide drinks and food.  Secure proper I.D.  Accurately count inventory and money at the beginning and end of each shift.  Maintain inventory as assigned.  Understand and market PGA promotions.  Properly payout guests.  Keep bar area stocked, clean and well maintained.  Update supervisors on issues relating to operations, i.e.  equipment or processing failures.  Bartender - AT& T Byron Nelson Golf Invitational / May 2016.  Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.  Check with customers to ensure that they are enjoying their meals and take action to correct any problems.  Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.  Escort customers to their seats.  Inform customers of daily drink & menu specials.  Explain how various menu items are prepared, describing ingredients and cooking methods.  Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.  Stock service areas with supplies such as coffee, food and tableware.         Bartender  ,   05/2016        Adhere to state, federal and corporate liquor regulations pertaining to serving alcoholic beverages ton minors and intoxicated guests.  Set up assigned bars; requisitions and stocks all beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce.  Maintain stock, prepares, cures and stores all fresh fruit and vegetable garnishes, juices and other perishables to ensure product quality.  Greet guests in a courteous, friendly manner.  Take and/or processes orders for drinks; mixes, garnishes and presents drinks using standard ingredient recipes; practices prudent portion control.  Check guests at the bar for proper identification.  Detect and acts upon guest inebriation as trained.  Demonstrates knowledge of liquor laws.  Receive cash from guests, makes change, verifies validity of charges, records charges and ensures vouchers are properly executed.  Lock up and stores all beverage products, food, equipment items, deposits and cash drops; secures bank.  Perform general cleaning tasks to adhere to health and safety standards; keeps work area clean and organized.  Arrange bottles and glasses to maintain an attractive display in the bar area.  Wash and sterilizes stemware.         Public Relations & Marketing Consultant  ,   06/2006   to   Current     Company Name          Use all forms of media and communication to build, maintain and manage the reputation of organizations ranging from public bodies or services to businesses and voluntary organizations.  Typical work activities include but not limited to:.  Initiate and planning PR campaigns: defining goals; analyzing problems and opportunities; liaising with management and clients (internal and external);.  Write and editing press releases, in-house newsletters, speeches, articles and annual reports;.  Maintain and updating information on an organization's website;.  Use corporate advertising to maintain an organization's identity, name and reputation;.  Prepare and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs;.  Answer enquiries from individuals, journalists and other organizations;.  Speak in public at presentations, press conferences, radio and TV interviews, and meetings;.  Developed and maintaining good working relations with the media, including local and national newspapers, magazines, radio and television;.  Organizing special events, such as press conferences, exhibitions, open days, tours, competitions and sponsorship;.         Waitress/ Cashier  ,   05/2000   to   06/2002      Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.  Check with customers to ensure that they are enjoying their meals and take action to correct any problems.  Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.  Escort customers to their tables.  Inform customers of daily specials.  Explain how various menu items are prepared, describing ingredients and cooking methods.  Prepare checks that itemize and total meal costs and sales taxes.  Present menus to patrons and answer questions about menu items, making recommendations upon request.  Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.  Stock service areas with supplies such as coffee, food, tableware, and linens.         Summary      Objective: Seeking a professional bartender position with your company, which will require me to utilize my skills, abilities and experience to contribute and assist in ensuring the company's success. Summary: Experienced TABC and Food Handler Certified Special Event Bartender/Cocktail Server of 7 years. Skill and Knowledge:  Knowledge of principles and processes for providing outstanding customer and personal services  Ability to multi-task  Knowledge of food and beverage preparations, service standards, guest relations and etiquette  Knowledge of the appropriate table settings and service ware  Ability to stand for extended periods of time during a shift  Ability to work shifts at off premise locations  Possesses strong verbal and written communication skills  Knowledge of beverage preparation and service of various alcoholic beverages Personal Characteristics:  Professional demeanor in appearance  Confident manner of speaking  Willingness to engage with guests  Mental flexibility to perform different roles day to day  Sense of urgency to complete tasks and service guests in a timely manner  Ability to work with a sense of urgency on behalf of the membership without disrupting the atmosphere of the dining room  Effortlessly polite, patient and courteous at all times  Interacts well and effectively communicate with members, guests and staff  Maintains neat and professional appear"
,
nce  Ability to follow directions from a supervisor  Ability to work fast and safely  Possesses good coordination and balance  Personable, responsible and willing to work in a team environment  Ability to properly execute the POS system   Capable bartender that is passionate about serving in warm
PUBLIC-RELATIONS,"         SENIOR ACCOUNT MANAGER       Summary    Creative and dynamic communications professional with experience in events, customer service, media and public relations, marketing, and fundraising ¬†      Highlights          Project management  Exceptional writer   Organized and efficient   InDesign experience      Deadline-driven  Customer service-focused  Motivated team player  Sound judgment            Experience     01/2014   to   01/2016     Senior Account Manager    Company Name   Ôºç   City  ,   State      Developed custom public and media relations strategy for a variety of clients integrating pr, marketing and social media for maximum impact.  Wrote, designed, edited, and distributed press releases and media pitches for clients.  Provided updates, serve on committees, and interacted with clients to advise and customize public relation strategy and tactics to achieve goals.  Coordinated, managed and executed public relations events; tracked media activity; and problem-solved for public relations and crisis issues.  Served as liaison and representative to media and community.  Managed website content both Baker PR and clients.  Clients included Lord & Taylor, National Center for Adaptive Neurotechnology, Complexions Spa, The Port of Coeymans, Creatacor, and more.         01/2012   to   01/2014     Development Senior Associate    Company Name   Ôºç   City  ,   State      Responsible for fundraising efforts for individuals at every level; manage and redesign membership benefits program; coordinate and manage events.  Developed relationships with donors to achieve financial goals.  Managed all details of fundraising events to include budget, negotiating contracts, managing vendors, organizing volunteers and staff to execute events, timeline creation and management, and coordination of communication among departments, guests, sponsors, donors, and vendors.  Oversaw reception and receiving line event featuring President Clinton in October 2012.  Wrote and designed various fundraising publications in conjunction with creative/marketing department.         01/2010   to   01/2012     Development Manager    Company Name   Ôºç   City  ,   State      Responsible for fundraising efforts to include events, sponsorships, grants, year end giving, and gift solicitation.  Directed public relations events - assist in coordination and execution of annual conference, gala, and golf tournament.  Organized and produced Anderson Center video.  Managed website revision.  Conducted research to identify grant opportunities, and wrote and submitted grant proposals.  Managed admissions department: responsible for conducting interviews and tours; coordinate admission process, liaising among family, school district, and related parties; and represent Anderson Center at conferences and marketing opportunities.  Wrote, designed, and edited public relations, marketing, advertising, and fundraising publications.         01/2007   to   01/2010     Senior Account Executive    Company Name   Ôºç   City  ,   State      Assisted in the creation of public and media relations strategy for a variety of clients.  Wrote, designed, edited, and distributed press releases and media pitches for clients.  Provided updates, served on committees, and interacted with clients to advise and customize public relation strategy and tactics to achieve goals.  Clients included Rent-a-Center, Beech-Nut, Invenergy LLC, NYS Rental Dealers Association, Community Health Foundation of Western New York, and Niagara Falls Bridge Commission.         01/2003   to   01/2007     Public Relations and Membership    Company Name   Ôºç   City  ,   State      Developed public and media relations strategy for second largest non-profit in Columbia County, NY   Wrote, designed, and edited pr, marketing, advertising, membership, and fundraising publications.  Managed membership program and database; developed and executed special and fundraising events.  Managed website content.  Project management included: development of new corporate logo and implementation; created brand consistency for COARC publications; created and executed a 40th anniversary event; wrote, organized and produced a COARC video; and directed annual staff recognition and award programs.         01/2002   to   01/2003     Executive Assistant    Company Name   Ôºç   City  ,   State      Managed daily activities of the Vice President's office in an international agricultural company.  Assisted in updating and maintaining vendor database and purchasing-related projects.         01/1998   to   01/2001     Public Relations Coordinator    Company Name   Ôºç   City  ,   State      Created public relations, sales promotion, and corporate sales publications for what was the largest chain of toy stores in the U.S., problem-solved for public relations issues and corporate sales.  Coordinated and organized details for pr events to include community event attended by 10,000 people in Pittsfield, MA and Sony PlayStation National Truck Tour; and provided outstanding customer service.         01/1996   to   01/1998     Recruiter/Cultural Coordinator    Company Name   Ôºç   City  ,   State      Interviewed and assessed applicants for 35 departments for award-winning health and wellness center.  Managed advertising, designed recruiting publications; developed relationships with employment agencies, schools, colleges and community and presented at job/career fairs and business functions.  As Cultural Coordinator, oversaw ticket promotion and sales for seven venues.          Education          Bachelor Degree  :   Business Communication    Florida Institute of Technology   Ôºç   City  ,   State      Business Communication        Interests     Greene County YMCA, board member  Henry Hudson Youth Soccer board member/coach  Public Relations Society of America, board member, former president  Salvation Army volunteer  American Red Cross volunteer   Berkshire Leadership Program, graduate and steering committee member Columbia County Leadership Program graduate¬†       Skills     Experience with advertising, budgeting, negotiating contracts,¬†project management, and video creation.  Adept at customer service, editing, fundraising,media relations,¬†content creation, and¬†research.  Developed grant proposals, marketing collateral, press releases, publications (newsletters, annual reports, year end appeals and more),¬†website content, and communications¬† strategy.       Fundraising Software: Raiser's Edge   Desktop Publishing Software: InDesign        "
PUBLIC-RELATIONS,"         SENIOR FOOD DEFENSE ANALYST       Summary     Experience as public relations professional, strategist, analyst, and publicist. Strong influencing skills to achieve positive outcomes in a wide variety of areas. Creative and strategic thinker to develop results-driven programs. Excellent organizational skills and able to adapt to multiple assignments and deadlines in a frequently-changing environment. Effective ability to develop and maintain extensive network of contacts. Significant experience generating, implementing, and managing strategic programs and promotional outreach. Excellent written, verbal, and interpersonal communication skills with strong attention to detail. Capability to work independently and with a variety of partners to achieve goals.        Highlights          Extensive experience conducting public relation activities to promote effective  communications with the media and stakeholders. Developed strategic outreach plans for significant programs to include public speaking opportunities, media articles, guidance materials, distribution, talking points, and presentations.   Project Manager for numerous initiatives to include assessments conducted on food commodity systems. Perform oversight and leadership of the process and review of written reports to assure that they meet the operational goals and objectives of the assessment. Utilize outcomes to develop and execute mitigation strategies and outreach and training initiatives by building a collaborative environment with appropriate stakeholders.      Served as USDA Detailee to the Federal Bureau of Investigation Weapons of Mass Destruction Directorate's Infrastructure Countermeasures Unit as a Subject Matter Expert (SME) providing direction, guidance, and technical assistance on food defense issues. Initiated and implemented mitigation strategies and outreach activities for multiple stakeholders, domestic and international, that benefit both agencies' missions.               Accomplishments      Serve as the Agency lead on an interagency team designing and conducting a global food defense outreach initiative to promote awareness and implementation of food defense measures by providing technical assistance to foreign governments, academia, and industry. This initiative has been highly successful in building capacity and sustainability at country and regional levels around the world. In environment of budgetary cuts, initiated and successfully proposed and acquired $230,000 in funding for major international initiative, which had not been accomplished previously. Received a prestigious team award from the Food and Drug Administration for work on this initiative.       Experience      Senior Food Defense Analyst     Dec 2003   to   Current      Company Name   Ôºç   City  ,   State     Serve as Subject Matter Expert and Detailee to the Federal Bureau of Investigation (FBI) for initiation and implementation of outreach activities for supporting countermeasures to prevent intentional contamination of the food supply.  Agency lead on an interagency team responsible for designing and conducting training and outreach to foreign governments, academia, and industry. Acted as communications liaison for internal teams.  Successfully initiated integration of the FBI as a partner resulting in law enforcement elements and funding added to initiative.  With increased budget constraints by all federal agencies, manage and coordinate the effort to promote international outreach Established long-range objectives and developed innovative strategies to help achieve them to attract additional federal agencies as partners for future support and funding. Developed the strategy, proposal, and supporting materials, to include proposed budgets.  A leading expert on policies and strategies to address global supply chain vulnerabilities.  Influenced senior leadership resulting in significant funding for major international initiative  Established long-range objectives and developed innovative strategies to help achieve them..  Routinely conduct senior level briefings to intelligence and law enforcement, foreign, academic, and industry officials; and congressional staff.  Managed the editorial content, design and distribution of the external agency newsletter.  Cultivated positive relationships with stakeholders through public relations campaigns. Develop outreach materials for various audiences, training, public speaking engagements, media coverage, and distribution mechanisms.  Research and author reports, articles, issue papers, and talking points for senior officials, and respond to congressional and White House inquiries.  Demonstrate advanced interpersonal skills by leading intra- and interagency work groups to build partnerships to develop, coordinate, and implement initiatives.  Analyze information from a variety of sources to advise senior agency leadership on short-term and long-range strategic planning and policy development.  Serve as liaison to the intelligence and law enforcement communities, which have strengthened communication and coordination programs.  Project Manager on activities to develop and execute strategies, outreach, and training initiatives.  Created information sharing agreements with international partners to facilitate the mutual exchange of classified information and coordination of activities to leverage resources.  Developed communications strategies and programs, including project time lines. Conferred with production, graphic design and web-design personnel to coordinate production of communications materials.         Public Affairs Specialist     Jan 2000   to   Nov 2003      Company Name   Ôºç   City  ,   State     Conducted public relation activities to promote effective communications with the media and constituent groups.  Marianne L.  Elbertson Page 2 Managed preparation and publication of weekly newsletter.  Served as Agency lead representative to develop emergency communication protocols with the USDA Office of Communications that is used by all agencies within the Department for communicating with the media in the event of a significant incident.  Coordinated and supported agency communication activities and constituent outreach campaigns.  Effectively responded to constituent and media inquiries.  Established and maintained effective working relationships with all involved stakeholders.  Supported various needs of organization to include speech writing, press releases, talking points, presentations, and responses to congressional inquiries.         Government Relations Associate     Jan 1995   to   Dec 1999      Company Name   Ôºç   City  ,   State     Assisted Director and Manager of Regulatory Affairs in promoting and advancing company's interests in federal government issues.  Worked with appropriate government officials to influence legislation and regulations for company's desired outcomes.  Conducted analysis of potential legislation and regulations, and coordination of research projects to support company goals.         Public Affairs Specialist     Jan 1990   to   Apr 1994      Company Name   Ôºç   City  ,   State     Effectively responded to media inquiries.  Researched and wrote complex talking points, issue papers, news releases, fact sheets, and reports.  Routinely interacted with member-company executives and representatives in support of organization mission and goals.         Assistant Publicist     Aug 1987   to   Mar 1989      Company Name   Ôºç   City  ,   State     Researched and pitched story ideas and tour publicity for a variety of clients.  Worked with management to identify trends and developments that might influence public relation decisions and strategies.  Drafted media relations materials to include pitch letters, press releases, media alerts, profiles, and press kit materials.  Interacted with clients regularly to refine strategic media plans.  Organized and oversaw photo shoots, public appearances, promo shoots, features on television profile shows, and talk show appearances.  Used knowledge of clients' media goals to identify appropriate media forum.  Established and maintained cooperative relationships with various regional and national print and broadcast media to support desired coverage.         Administrative Assistant     Jul 1986   to   Aug 1987      Company Name   Ôºç   City  ,   State     Prepared documents for purchasers of packages of syndicated television shows owned by Universal.  Completed assignments on-time with high accuracy rate.         Education      Graduate Certificate  ,   Washington Representatives Program   1994     George Washington University   Ôºç   City  ,   State             Bachelor of Arts  ,   Radio/Television/Film Production   1986     University of Maryland   Ôºç   City  ,   State             Interests      Member of the Daughters of the American Revolution  Member of the Colonial Dames 17th Century Society  Former President of the Mount Vernon Terrace Community Association        Skills     Self starter  Effective strategic planning  Strong leadership skills  Excellent relationship building skills  Resourceful and persistent       Additional Information       PROFESSIONAL TRAINING:    		Detailed list available upon request       PROFESSIONAL AWARDS:   (Detailed list available upon request)   For Leadership and Persistent Effort to Negotiate and Implement a Cooperative Activity Agreement with Canada  FDA Group Recognition Award for outstanding Leadership and Contributions toward Increasing Awareness of and Building Global Capacity for Food Defense through Outreach, Education, and Collaboration  Exemplary Efforts in Securing a Joint Project Arrangement with the UK Food Standards Agency  CIA Outstanding Contribution on Collection Issues of Critical Importance to National Security  Developing the Framework for Intelligence Information Sharing for the FSIS Office of Food Defense  Initiatives Fostering Collaboration with Intelligence Community including MOUs with CBP and TSA  Administrator's Award for Excellence: Work on food security intelligence and communication initiatives                  "
PUBLIC-RELATIONS,"         OWNER/CONSULTANT           Summary    Proven marketing and public relations executive with expertise in creating, implementing and executing all facets of marketing, press and national promotions including major entertainment industry premieres, concerts and events, and national network and product launches. Extensive experience in the hospitality, music, family, biotech and non-profit industries.      Highlights                      Experience      Owner/Consultant    August 2006   to   Current     Company Name   Ôºç   City  ,   State      Develop and implement public relations plans and strategies for top consumer brands and gain major local and national exposure for clients.  Clients have included the First Annual La Costa Film Festival, Spinal Elements, Make-A-Wish San Diego, American Express, Ogilvy Public Relations (NY), Walt Disney Records, The Los Angeles College of Music, Keep California Beautiful and the locally-based Rock 'n Roll marathon and Kids Rock marathon series.  Highlights include:.  Securing placement of major feature stories on television, in newspapers and magazines on both the national and local level, including but not limited to The Associated Press, Time Magazine, Rolling Stone, Oprah Magazine, Fast Company, Business Week, AARP Magazine, Ladies Home Journal, Fox Business News, CNN, USA Today, The New York Daily News, The Los Angeles Times, Extra!, E! News Daily, and numerous top daily newspapers and TV stations across the country.  Consistently place major stories for local clients in all local San Diego and Southern California media, including all TV news outlets, San Diego Union Tribune, FINE Magazine, San Diego Magazine, Westways magazine, Sunset magazine, Travel & Leisure magazine, Carlsbad magazine, all area Z Code magazines, Ranch & Coast magazine, San Diego Business Journal etc.          Associate Executive Director    January 2001   to   August 2006     Company Name   Ôºç   City  ,   State      Developed and implemented public relations plans and branding strategies to expand the musical instrument product market and increase public awareness of the benefits of music and music making for the largest trade-only music products show in the world and its non-profit media arm (AMC - now the NAMM Foundation).  Oversaw two national PR firms.  Developed strategic partnerships with major national corporations including Disney, Fisher Price, Paramount Home Video, Teen People magazine, American Idol magazine, The Afterschool Alliance, the Justin Timberlake Foundation and the John Lennon Educational Tour Bus to expand music-making messaging to millions of consumers.  These partnerships resulted in hundreds of millions of media impressions worth an ad rate value of over $50 million dollars.  Oversaw public relations strategies and activities for all NAMM messaging to the general public.  Directed the national press launch of Sesame Street Music Works in 2002; annual petition drives, media campaigns and events on Capitol Hill; NAMM's Rose Parade activities; and youth marketing initiatives such as themusicedge.com.  Campaigns I have overseen average 5 billion media impressions a year.          Manager    November 1997   to   January 2001     Company Name   Ôºç   City  ,   State      Managed publicity and press coverage for all Walt Disney Records' products.  Served as liaison with publicity and marketing departments to ensure seamless implementation of overall marketing plans.  Chosen as only Walt Disney Records representative to serve on Michael Eisner's Disney Learning Partnership, a non-profit committee.  Directed development of press kits; wrote all press releases, biographies and press materials for the label.  Wrote and placed stories on WDR marketing strategies for trades such as Billboard, ADWEEK and Brandweek.  Produced EPKs and videos for major CD and artist releases.  Secured placement of major feature stories on television, in newspapers and magazines on both the national and local level, including but not limited to CNN, USA Today, The New York Daily News, The New York Times, The Los Angeles Times, Access Hollywood, E! News Daily, and Entertainment Weekly.  Planned, covered and executed all regional Walt Disney Records' events, including the Mulan press junket with Christina Aguilera and 98 Degrees and Lion King Broadway cast signings.  Responsible for successful media launch of Radio Disney Jams album franchise, resulting in over 50 million consumer impressions.  Spearheaded ""Importance of Music"" pro-social campaign, which resulted in increased press exposure for the label and spanned multiple Disney divisions.  Developed relationship with NAMM, the International Music Products Association and the American Music Conference (AMC) which provided expanded press opportunities for relevant projects and artists (Phil Collins/Tarzan, Disney's Lullaby album) and promoted good-will message for Walt Disney Records.          Account Executive    January 1995   to   November 1997     Company Name   Ôºç   City  ,   State      Planned, coordinated and executed full-fledged publicity campaigns tailor-made to each specific client.  Successfully obtained major exposure for clients, including E! News Daily, Extra, CNN, KABC-TV News (Los Angeles), KTTV News (LA), KCAL-TV News (LA), KROQ-FM (LA) and The Los Angeles Times.  Celebrity talent booking (Inside Edition, American Journal) and coordinating special events (Pre-Emmy Awards party, Cable Ace Awards honorary dinners).  Produced press kits, wrote biographies and press releases.  Established and maintained contact with electronic, print and radio media representatives; coordinated media interviews.          writer    March 1994   to   December 1994     Company Name   Ôºç   City  ,   State      Wrote articles for corporate newsletter.  Interviewed executives, researched relevant issues and prepared articles for publication.          Education      Bachelor of Arts   :   Communications Public relations and writing  ,   August, 1993    University of Missouri   Ôºç   City  ,   State      Communications Public relations and writing        Skills    ad, artist, benefits, branding, Cable, CD, com, client, Clients, special events, Fast, Film, marketing plans, marketing strategies, marketing, market, materials, messaging, Access, 98, Works, newsletter, newspapers, press kits, Press, press releases, PR, profit, Public Relations, publication, publicity, Express, Radio, San, FM, stories, strategic, TV, television, Video, articles   "
PUBLIC-RELATIONS,"         MANAGER, INDUSTRY ANALYST RELATIONS       Summary     Creative communications professional with over a decade of experience in planning and implementing strategic, results driven communication programs that integrate traditional public relations with emerging social and digital media communications strategies. Extensive experience in semiconductor, wireless networking, telecommunications, cloud computing and PCB design market segments.       Skills      Proficient in Microsoft Office Suite  Experienced with multiple media databases, including: Vocus, Cision and MyMediaInfo.  Familiar with social media and influencer management tools, such as Hootsuite, Buffer, SocialBro, TrendKite and BuzzSumo.        Experience      Manager, Industry Analyst Relations     Aug 2015   to   Current      Company Name   -   City  ,   State    ‚Ä¢Contributed to the development of a strategic analyst relations plan designed to communicate overall vision and major initiatives around comprehensive eCommerce suite and marketing solutions.  ‚Ä¢Cultivate and strengthen relationships with key influencers at major industry analyst firms, ensuring that they are up to speed on company strategy, objectives, capabilities, client case studies and messaging.  ‚Ä¢Collaborate with product marketing, subject matter experts and executives to advance company rankings in analyst benchmark reports, including Forrester Waves‚Ñ¢ and Gartner Magic Quadrant.  ‚Ä¢Provide strategic insights to senior management and cross-functional marketing teams on analyst research reports to help guide product strategy and roadmaps.  ‚Ä¢Support in the negotiation of industry analyst firm subscription contracts during renewal process.        Account Director     Sep 2014   to   May 2015      Company Name   -   City  ,   State    Clients included: Alcatel Lucent, Rajant Corporation, ASE Group, Inc., Altium, The City of Fremont   Served as lead day-to-day strategic advisor on client programs and initiatives including: strategic planning, company and product launches, media and analyst relations, social media strategy, visual storytelling, thought leadership campaigns, corporate brand positioning, crisis communications, industry events, budget management and forecasting.  Collaborated on the global launch of Alcatel Lucent's cloud-based unified communications platform, Rapport, securing coverage with key industry analysts and media outlets including: Wireless Week, No Jitter, Current Analysis, Fierce Enterprise Communications, Converge! Network Digest, UC Strategies, Light Reading and Europe Outlook.   Demonstrated ability to manage global account teams of up to six direct reports, providing strategic guidance on multiple campaign initiatives from concept through implementation on time and within budget parameters.  Cultivated ongoing thought leadership opportunities for Rajant Corporation executives in key industry outlets such as: Network Computing, Urgent Communications, Network World and eWeek.  Provided strategic guidance on analyst relations programs across all accounts including: development of outreach strategy, coordination of analyst tours, creation of briefing materials, message development, corporate strategy days and spokesperson preparation.   Oversaw the development and execution of owned and earned client social media campaigns, including: optimization of client LinkedIn pages and executive profiles, blog post content calendars, microsite development, SEO enhancement, Twitter, Google+ and Instagram engagement strategies.         Account Manager     Jul 2011   to   Sep 2014      Company Name   -   City  ,   State     Clients Included: IDT, Ineda Systems, Intelepeer, RAE Systems, Altium, Rajant Corporation  Provided strategic day-to-day counsel for clients on the execution of communication initiatives to support organizational objectives including: media and analyst relations, content creation strategy, social media strategy, product launches, industry awards, event planning and execution.  Spearheaded the global launch of wearable technology start-up Ineda systems, securing coverage with top-tier media outlets such as Venture Beat, Re/Code, The Wall Street Journal, EE Times, Reuters and GigaOm.  Developed written content reinforcing key messages and thought leadership including: press releases, byline article abstracts, customer case studies, FAQs, executive bios, guest blog posts, company backgrounders and story pitches.  Proven track record in cultivating relationships with technology media, resulting in placements with key trade publications, such as: EE Times, eWeek, Network Computing, Electronic Design, EE Journal, IEEE Spectrum and Design News.   Managed speaking and awards programs, including researching and vetting opportunities, coordination with event organizers and developing preparation materials.  Assisted in managing budgets, forecasting, resources and project management.         Partner     Oct 2008   to   Dec 2012      Company Name   -   City  ,   State    Clients Included: Pure Matter Branding+Interactive, Cellphone Mate, Asigra, Bay Area Lyme Foundation, California Childen's Health Initiative, Heritage Bank, Toeniskeotter & Breeding, Inc.   Served as marketing communications consultant delivering holistic, integrated communications counsel across a broad array of disciplines including: public relations, advertising, social media strategy, direct marketing, customer retention strategy and branding.  Created high-level marketing communications materials including: strategic plans, market analysis reports, press releases, backgrounders, website copy, case studies, FAQ's, and contributed articles.  Consistently achieved coverage for clients with high-level media outlets such as: The Wall Street Journal, Oprah Magazine, Salon.com, CNN Small Business, G4TV, MSN Games, Massively.com and The Globe and Mail.  Managed external vendors in the development of client newsletters, campaign datasheets, brochures, tradeshow exhibits and website copy to ensure adherence to client communication objectives.         Senior Public Relations Specialist     Feb 2005   to   Jul 2007      Company Name   -   City  ,   State    Clients Included: Amulet Technologies, SPX Automotive, CalTrain   Managed integrated campaigns that included advertising planning, public relations, social media and tradeshow coordination.  Composed high-level documents including: public relations strategic plans, press releases, contributed articles, backgrounders, Q&As, pitch letters and case studies.  Organized local and national media tours in support of strategic initiatives and product launches.  Achieved media coverage with a variety of high-level national outlets including: The Wall Street Journal, San Francisco Times and San Jose Mercury News.         Marketing Associate     Jan 2003   to   Jan 2004      Company Name   -   City  ,   State     Developed and managed overall budget for event marketing, sponsorship and tradeshow coordination.  Planned and organized all on-site race promotions and events for employees, athletes and business associates.  Served as primary liaison to national and international sales staff for all events marketing support.         Director of Special Events     Mar 2002   to   Jan 2003      Company Name   -   City  ,   State     Composed and managed event budgets to meet organizational objectives.  Drove negotiation of event site contracts for fundraising events, including: menu selection, AV needs, technological requirements, entertainment, travel and accommodations.  Oversaw recruitment of committee members and supervised all activities.         Account Executive     Aug 1999   to   Feb 2001      Company Name   -   City  ,   State    Clients Included: Silicon Valley Bank, Sand Hill Capital, MeriWest Credit Union, Toeniskoetter & Breeding, Inc.    Developed and implemented strategic public relations plans for clients involved in technology, law enforcement, finance, real estate, hospitality and community affairs.  Composed and distributed strategic client pitches, press releases, fact sheets, backgrounders and public service announcements.  Provided support  in strategic planning and publicity for new product launches.         Education      Bachelor of Science  ,   Public Relations   2000     San Jose State University   -   City  ,   State  ,   USA     Spring 1998 - Participated in study abroad program in Bath, England     "
PUBLIC-RELATIONS,"         OFFICE ADMINISTRATOR       Professional Profile    Skilled and highly organized professional, leveraging operational and interpersonal abilities developed during education and experience to excel in administrative operations. Operational Support: Track record of contributing effectively to productive operations, supporting goals and assisting management in daily functions, event planning, and marketing efforts. Strong organizational skills and eye for detail; able to accurately manage records and files, as well as proofreading documents. Communication Strengths: Proven ability to develop positive relationships with both customers and team members. Able to provide customer service by phone and in person, clearly presenting information and answering questions, as well as promptly resolving issues. Consistent success collaborating with team members on daily operations and special projects. Computer Proficiencies: Microsoft Office (Word, Excel, Access, PowerPoint) and Web Expression, Constant Contact, and Internet research and applications. Current education in Technology Management and computer skills certificates; adept in spreadsheet, database, and presentation development. Key Strengths: Demonstrated commitment to high performance and exceeding expectations, as well as identifying and recommending potential improvements. Able to quickly learn and excel in new responsibilities, as well as adapting skills to changing needs. Proven success in fast-paced, deadline-driven environments, multitasking to manage competing priorities.       Qualifications        Fundamentals
*Office Administration
*Supervision       Results-oriented  Quick learner  Microsoft Office  Self-directed  Strong problem solver  Professional and mature  Dedicated team player            Relevant Experience      Promoted to  Office Administrator II  after  24  months of employment.      Successfully planned and executed corporate meetings, lunches and special events for groups of  20 + employees.      Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.          Experience      Office Administrator   01/2011   to   01/2014     Company Name   City  ,   State       Support Senior Managers and other staff in administrative procedures.  Answer phones and transfer calls, facilitating communication between customers, contractors, Warehouse Clerks, and Pick-up and Delivery Managers.  Assist in resolving issues, including incorrectly delivered packages and incorrect addresses.  Collaborate with customer service to successfully address problems and ensure customer satisfaction.  Maintain documentation, including invoices, facility work orders, purchase orders, and personnel records, as well as processing electronic payroll entries.  Submit terminal invoices to Senior Manager and corporate office.  Prepare reports, graphs, and presentations.  Distribute incoming mail and documents for office.  Stamp and meter outgoing mail, as well as coordinating express shipping for customer COD checks.  Coordinate with vendors on facility and equipment maintenance.  Organize interviews for potential employees.  Effectively multitasked to manage time-sensitive priorities in high-volume environment.  Strategically managed warehouse supply ordering for terminal to maintain within $10,000.          Student   01/2010   to   02/2011     Company Name   City  ,   State       Develop skill in key office technology applications, including spreadsheet, database, and presentation development, as well as Web design.  Research company information and prepare reports and presentations.  Collaborate in group projects.  Conducted extensive research on company history, products, and services, presenting results in class.  Collaborated successfully with team members on brand analysis project.          Public Relations Intern   08/2009   to   05/2010     Company Name   City  ,   State       Supported Chamber President and office staff.  Managed front desk reception, communicating with customers by phone and in person to provide information on welcome center and local hotels, transportation, and activities.  Assisted in planning events and coordinating marketing operations.  Filed and organized operational documents and customer correspondence.  Maintained and updated client directory.  Proofread e-mail communications.  Assisted in organizing auction event, raising more than $25,000 dollars.  Consistently evaluated office operations to recommend potential improvements.  Created volunteer application form.          Production Team Member   01/1996   to   01/2007     Company Name   City  ,   State       Directed assembly of automobile seat components, as well as testing and inspecting seats.  Ensured compliance with operational description to maintain safety.  Collaborated with team members to ensure efficient manufacturing process.  Trained new employees and answered questions.  Successfully completed tasks ahead of schedule while maintaining quality in high-pressure environment.  Consistently demonstrated willingness to adapt to new operational tasks and assist team members.  continued.          Education      Bachelor of Science  :   Technology Management    EASTERN MICHIGAN UNIVERSITY   City  ,   State       Technology Management          Administrative and Information Management   2010       HENRY FORD COMMUNITY COLLEGE   City  ,   State         Office Administration coursework       Coursework in Administrative Technology              Skills    administrative, client, customer satisfaction, customer service, database, Delivery, e-mail, equipment maintenance, graphs, inspecting, manufacturing process, marketing, mail, office, Office Administration, Office Skills, organizing, payroll, personnel, Pick, presentation development, presenting, presentations, quality, express, reception, Maintain documentation, Research, safety, shipping, spreadsheet, Supervision, phone, Answer phones, transportation, Web design   "
PUBLIC-RELATIONS,"         MARKETING & COMMUNICATIONS EXECUTIVE       Executive Profile      Creative leader  offering rich career experience in corporate communications for domestic and global brands and strategic communications for use on social media, internal operations, and multi-media production. Successfully communicates brand messages to impressive heights through story-telling; key to transforming ideas into realities.      Achievements include  product penetration, brand recognition and value, brand and image awareness, visual communications, and public relations campaign management/execution. Recognized skills in content development, project planning/management, multi-million-dollar budget oversight, business development, advertising, and agency management.       Skill Highlights          Persuasive Leader  Skilled Negotiator  Brand Champion   Revenue Generator  Communications  Branding  Strategic Planning  Operations         Social Media Marketing  Digital Production  Budgeting  Project Planning & Execution  Business Development Support  Customer Service  Leadership  Sales            Core Accomplishments      Capitalize on story-telling talents  and visionary approach to communicate corporate accomplishments across all media including success in global media platforms such as YouTube, Twitter, Facebook, LinkedIn, Instagram, Vimeo, and Tumblr    Principal player  that navigated Robert Redford's Sundance TV from conceptualization through launch. Collaborated with television and feature film producers and distributors, cemented 12+ national partnerships, and spearheaded public relations and corporate communications campaigns that garnered global coverage. Developed communication positioning that boosted entity from a premium-only subscriber base to recognition as a vital entertainment channel    Contributed to millions of dollars  in sales by architecting awareness and communications strategies for the issue or re-issue of Disney films such as ‚ÄúCinderella,‚Äù ‚ÄúJungle Book II,‚Äù ‚ÄúAnnie,‚Äù and other popular films. Crafted a brand identity for actor/director Kenneth Branagh, directors Ang Lee and Anthony Minghella, and actress Julia Roberts, among others.    Collaborated on  projects involving industry giants such as Steven Spielberg, Spike Lee, Ridley Scott, and others    Introduced aggressive marketing and public relations campaigns  to launch several film distribution companies       Professional Experience        City               01/1995   to   04/2016     Marketing & Communications Executive    Company Name   Ôºç   City  ,   State       Highly successful firm  that has provided public relations and corporate communications services to more than 100 national and global clients.   Track record of success  market identification and penetration, competitive differentiation, corporate image improvements, new business development, content development and awareness.   Controlled budgets  ranging up to $20 million.  Instrumental in generating 1+ million Internet viewers by devising aggressive public relations and communications campaign to support the introduction of Quincy Jones III's revolutionary health initiative ""Feel Rich.""    Accelerated public awareness  of critical Diabetes care across the nation by writing and producing more than 30 entertaining and informative stories for CNBC's show ""D-Life,"" which prompted tens of thousands of Internet viewings.   Successfully  wrote and produced over 75 digital marketing pieces, and wrote and produced in excess of 100 segments for brands such as Apple TV ESPN, CNBC, and DirecTV, among others.   Traveled globally  to write and produce stories for Warner Brothers, Disney, Universal Studios, ESPN, CNBC, DirecTV, and the History Channel.   Garnered interviews  with scores of celebrities including Magic Johnson, Dustin Hoffman, Matthew McConaughey, the President of the United States' former personal physician, and many others.   Presided over  public relations projects designed to boost after-theatrical sales revenue for more than 200 home entertainment/VOD films such as ""The 40 Year Old Virgin,"" ""Munich,"" and ""American Gangster."" Engineered successful strategies in foreign markets and across DVD, VOD, and pay TV sectors to accelerate sales.         01/1988   to   01/1995     Vice President, Marketing & Public Relations     Company Name   Ôºç   City  ,   State     Managed over 25 global staff members and architected over 50 public relations campaigns and initiatives proving to be pivotal to capturing Oscar nominations and awards. Cultivated the public relations efforts when company went public. Led all efforts for corporate communications.    Projects included : Madness of King George, Ang Lee's Wedding Banquet & Eat Drink Man Woman, Kenneth Branagh's Much Ado About Nothing; Oversaw the public relations and communications for the worldwide launch and multi-season success for iconic American Gladiators series         Education          Bachelor of Arts  :   English Literature    UC SANTA BARBARA   Ôºç   City  ,   State               Credentials     Content development, corporate communications, health care, new business development, producing, public relations, sales, stories, strategic planning    "
PUBLIC-RELATIONS,"         INTERNAL AUDIT ASSISTANT           Professional Summary     Communications professional with exceptional writing and editing skills. Extensive experience in print and web content development,  media relations and special event planning.           Core Qualifications          Experienced with Adobe Photoshop and Illustrator  Creative at complex problem solving  Proficient in Microsoft Office Suite,  SCALA, Teamsite, Teammate and Word Press  Proficient in AP style guidelines  Experience across social media platforms; Twitter and Facebook      Superb writer and editor  Media relations training  Financial communication  Deadline-driven  Strategic planning  SharePoint  Deadline-driven            Experience      INTERNAL AUDIT ASSISTANT    March 2013   to   June 2015     Company Name   -   City  ,   State      Edit and revise all Audit & Executive reports and presentations to ensure the highest quality of writing  Facilitate and coordinate monthly meetings, annual department and manager conferences and other events.  Prepare and process expense reports and invoices  Planned travel arrangements for 20 executives and staff  Created and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists          PUBLIC RELATIONS COORDINATOR    January 2012   to   February 2013     Company Name   -   City  ,   State      Planned and publicized events, including designing promotional materials for the organization's quarterly and annual Summits and events   Assisted in designing marketing materials to attract sponsors for the events   Assisted with coordination of community relations activities   Wrote articles and press releases for the organization's newsletter  Maintained Summit website using WordPress   Developed and maintained marketing collateral materials   Created and monitored social media content.          PUBLICATIONS SPECIALIST    April 2004   to   November 2010     Company Name   -   City  ,   State      Responsible for project planning and design of numerous departmental strategic and tactical initiatives  Managed project planning and schedules for quarterly employee publication, which included identifying tasks, duration, resources and deliverables   Researched and gathered information for content of publications  Edited economic education material, including bookmarks and publications, distributed to area schools   Wrote articles in the Bank's quarterly publication and internal website on employee-related subjects   Supervised college interns in the department   Wrote press releases, reports and correspondences   Worked with graphic designers with layout of publications  Managed content on internal and public website; worked with end-users to gauge success of messaging   Managed content, software and equipment maintenance for Federal Reserve electronic message board system   Managed and maintained crisis communications and business continuity plans for the company   Facilitated Fifth District Federal Reserve Bank's regional forums town hall meetings and other events.          PRODUCTION ASSISTANT    February 1995   to   April 2004     Company Name   -   City  ,   State      Integral member of team assigned with the task of design and layout of national business magazine   Authored - analytical, investigative, and economic development articles   Managed press checks, fact checking, and proof reading for all articles in magazine   Served as production coordinator for academic publications and public policy articles written by Federal Reserve System economists (including, typesetting for print, creating and editing graphs, tables, technical charts and figures)   Responsible for managing sensitive and confidential information regarding the entire Reserve Bank's crisis management issues  Successfully led key project of designing, creating, and implementing Crisis Communications Survey, which resulted in identifying and assessing departmental crisis management training needs   Analyzed the survey data and made recommendations to management to improve department's Crisis Management Process   Created and maintained Fifth District Federal Reserve Bank's Media Relations Database, which increased tracking efficiencies of incoming media calls and requests   Created and edited documents informing staff of Fifth District Federal Reserve Bank policies, procedures and forums  Documented, monitored, and resolved Fifth District Federal Reserve Bank's FAQ section on external website, resulting in a redesign of the web page   Responsible for the redesign of Fifth District Federal Reserve Bank's Code of Conduct brochure to align with company branding  Qualifications and Relevant Experience Demonstrated ability to interact effectively with all levels, including senior management          Education      Bachelor of Arts        Bennett College   -   City  ,   State                Skills     AP style, interpersonal skills, community relations, crisis management, Crisis Communications, Database,  editing, m onitoring and analyzing news and social media,  Microsoft Office Suite, write press releases, problem solving, project planning, proof reading, p lanning and executing employee events, social media platforms, maintain website, writer,  written and verbal communications skills                    "
PUBLIC-RELATIONS,"         ADMINISTRATIVE ASSISTANT       Summary     Determined and proactive Administrative Assistant who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment.       Highlights          Microsoft Office proficiency  Proper phone etiquette  Articulate and well-spoken  Time management  Excel spreadsheets  Meticulous attention to detail  Professional and mature  Strong problem solver  Invoice processing  Works well under pressure  Human resource laws knowledge  Social media knowledge  Understands grammar  Appointment setting  Database management  Customer service-oriented  Labor relations  Payroll  Mail management  Meeting planning  Travel administration      Brand development  Multi-media marketing  Trade shows  Google analytics  Knowledge of market trends  Direct mail campaigns  Special events planning  Adobe Illustrator  Adobe InDesign  Skilled negotiator  Floor set design  POS systems knowledge  Retail buying  Friendly and outgoing  Employee scheduling  Superb sales professional  Administrative support specialist  Self-starter  Executive presentation development  Business correspondence  Organized  High-end fashion knowledge  Strong communication skills              Accomplishments     Sales   Surpassed all sales goals by 25%.   Increased sales by 50%-75% over a two year period.   Managed a successful sales team of 25+ members who consistently exceeded sales goals by 15% each month.   Process Improvement   Created new departmental procedures manual.   Assessed organizational training needs.   Competitive Analysis   Performed competitive analysis to make recommendations for future company growth.    Marketing   Implemented marketing strategies which resulted in [X%] growth of customer base.   Creative Problem Solving:   Resolved product issue through consumer testing.   Formally recognized for playing an instrumental role in the implementation of cost savings measures.  Planned and executed all aspects of a major office headquarter move.        Experience     01/2014   to   Current     Administrative Assistant    Company Name          Calendar Management; overseeing/scheduling appointments, meetings, travel arrangements, catering preparations, etc.  Provide general administrative support and working on special projects as assigned to designated departments (sales, PR, licensing and e-commerce).  Assist showroom account executives in sales appointments  Recording and updating sales reports; analyzing trends and opportunities for growth based on accounts and price point.  Overseeing all new door approvals for licensing accounts; researching new prospects, scanning and filing incoming contracts as they are executed.  Maintain licensee and internal directories, door distribution lists, seasonal line sheets and price points.  Preparation of business reviews, presentations, market recaps, bi-monthly selling information.  Responsible for measuring, reporting and analyzing key performance indicators for e-commerce site.  Managing analytics programs to evaluate site performance to improve conversions.         10/2010   to   01/2014     Assistant Director    Company Name          Developed several business building programs and incentives, including but not limited to, rewards program, membership program, weekly/yearly promotions, staff education and training, etc.  Handling all buyer responsibilities; purchases high volumes of company retail inventory, analyzing sales trends, consumer preferences and seasonal variables for purchasing allowances and fluctuations.  Fulfilling high volumes of calendar management, overseeing approximately 25-employee work schedules (appointments, travel arrangements, meetings, time-off, coverage, etc.).  Coordinating and creating visual merchandising and marketing collateral; preparing all in-store displays, web/print advertisements, brochures, gift cards, web-pages, banners, etc.  Designing trainings, protocol manuals and evaluation rulers for new hires and existing employees in areas including customer service, service performance/quality, retail/up selling, etc.  Preparing biweekly payroll, ensuring payments were accurate based on employee commissions/hourly wages and tax information on file.  Overseeing delivered customer service, ensuring the upheld use of company standards and addressing any consumer complaints, discrepancies, etc.  Executing company ""HR"" obligations; advertising job opportunities, interviewing/hiring, trainings, evaluations, pay negotiations, terminations, vacation/time-off requests and new hire paperwork/document verification.         09/2010   to   01/2011     Technical Design Intern    Company Name        - Attending daily fit meetings; evaluating the status and functionality of samples based on updates before approving for production.
- Creating/updating line sheets, updating tech-packs with garment and costing specifications
- Support staff; assisting with CAD updates/changes, organizing line books, scheduling fit models, meetings, etc.       07/2010   to   08/2010     Public Relations Intern    Company Name          Updating daily log of Google Alerts and all other brand features in the press  Formally documenting and archiving press releases/clippings  Coordinating sample traffic between PR dept. and celebrities, photo shoots magazines, etc.  Confirming/tracking the return of samples from accounts/contacts  Planning and preparing high-profile events, ensuring necessary items were available for execution. Event list includes First Fashion Night Out (at flagship store w/ guests such as Anna Wintour and Kate Hudson), Hamptons Pop-Up Store, etc.          Education     2015     Bachelors of Business Administration  :   Fashion Merchandising    LIM College   Ôºç   City  ,   State              Skills      Familiar with HR functions/duties  Proven abilities in account management  Strong analytical skills  Superior communication skills  Proficient in MS Office, Adobe Illustrator, In Design and Photoshop        Languages    - Fluent in English & Spanish   "
PUBLIC-RELATIONS,"         VICE PRESIDENT         Experience      Vice President  ,     04/2018   to   12/2018      Managed all aspects of Epson launch of wearable technology product line including messaging, executive speech and presentation, video script, media relations, social media integration, partner announcements, press releases and other materials, and event logistics Convinced company to conduct press conference during industry event resulting in over 200 media attending and dozens of national media and broadcast stories, including CNN, Fox News, USA Today, CNET, Mashable, Engadget and more Achieved Epson's main objective to be perceived as legitimate competitor to more established industry players such as Google Glass and Fitbit Instrumental in success of (ISC)2, the world's largest association of information security professionals, growing from less than 8,000 members to more than 80,000 in 10 years Conceived (ISC)2 survey of information security profession with resulting coverage in The Wall Street Journal, Fortune, Forbes and numerous other IT and security trade media and establishing CISSP certification as ""gold standard"" Wrote numerous articles, blogs, speeches and video scripts for top security professionals, including Howard Schmidt, first cybersecurity advisor to the White House Played key role in re-branding iconectiv, a telecommunications services provider and business unit of Ericsson, to focus on emerging markets Wrote messaging for new company vision and incorporated into CEO letters, speeches and other communications to staff and partners; wrote articles, white papers, brochures and website content; managed earned, owned and sponsored media programs, including coverage in USA Today and Yahoo! Finance Dana Point Initiated company-wide update of communications processes to better position firm for growth Introduced company messaging maps for consistent storytelling across content channels Counseled teams on creating relevant, compelling earned and owned media content Secured standalone articles in business and consumer media sites for AI startup, including Axios, TheNextWeb and Venturebeat Guided new hire in becoming top earned media producer Won two client-recommended budget increases upon exceeding program goals.         Vice President  ,     03/2013   to   03/2018      Implemented range of earned, owned and sponsored media initiatives that met or exceeded program goals for influence, including Epson New Ventures division; conversational AI pioneer Nuance Communications, iconectiv and technology startups involved in IoT, data analytics and 5G Continuously offered additional program ideas that resulted in business traction Secured bylined article for Cambridge Semantics in The Financial Times by leveraging Thomson Reuters announcement resulting in two major new business leads Created unprecedented visibility and credibility among key audiences for Reveal Mobile by leveraging its retail store data and securing media placements in the New York Post, USA Today, Yahoo! News, Motley Fool and other newspaper and retail trade media outlets Oversaw production of all communications materials across clients, including press releases and fact sheets, presentations, speeches, brochures, email marketing, social media, white papers, articles, websites and blogs, internal communications and more, ensuring consistent and impactful messaging at every touch point Demonstrated success with verifiable data including earned media analysis, website traffic, social media audience growth and engagement, etc.         Public Relations Manager  ,     06/2011   to   03/2013     Company Name          Achieved global expansion communications program for IoT provider Telit Wireless due to exceeding objectives in North America.         Vice President  ,     01/2001   to   03/2011      Account Management, Maples Communications, Mission Viejo Managed account team for agency's largest client, Toshiba, with $2.4 million in billings annually Developed and executed public relation plans, including product launches, environmental initiatives, community outreach and corporate activities Wrote messages, speeches and video scripts in collaboration with executive team Retained (ISC)2, the world's largest association of information security professionals, for entire agency tenure with 400% budget increase Directed the communications program from beginning for start-up Networks In Motion, providers of the first wireless navigation solutions for GPS-enabled mobile phones, resulting in acquisition four years later.         Education      Bachelor of Arts  :   Journalism      California State University   -   City      Journalism       Summary    Technology communications executive with ability to lead content marketing and public relations programs for brand name and emerging technology companies that accelerate business growth Generates creative ideas that exceed project expectations Expert content developer for owned, earned and sponsored media Makes complex technology stories accessible to business and mainstream audiences Counsels executives on effective messaging and communications strategies Experienced ghost writer of articles, blogs, social media, speeches, video scripts and more Passionate and knowledgeable about the latest technology innovations Industry experience includes telecommunications/5G, the internet of things (IoT), artificial intelligence/machine learning, data analytics and augmented reality/virtual reality Company experience includes Epson, Toshiba, Ericsson, Cisco, Ingram Micro and Nuance Communications       Skills    Account Management, AI, agency, billings, branding, broadcast, brochures, budget, content, client, clients, email, Epson, Finance, Financial, focus, GPS, information security, letters, logistics, marketing, materials, media relations, messaging, navigation, Networks, newspaper, presentations, press, press releases, processes, producer, retail, Reuters, scripts, script, speeches, speech, stories, white papers, telecommunications, phones, Toshiba, video, vision, website, websites, website content, articles      Additional Information      Awards
Winner of three Silver Anvils, the national award for excellence from the Public Relations Society of America     "
PUBLIC-RELATIONS,"         WRITER           Summary    I am seeking an oppurtunity to give me the experience I would need to obtain a highly rewarding job in the film and documentary field. I want to work in an intellectually stimulating environment whilst being challenged and improving upon the skills necessary to move up in the professional world. A skilled student with experience working production and photography for a small business, holding leadership positions, and organizing events within small communities; providing excellent communication skills and task oriented work in both group settings and professional environments. A hardworking film student who prioritizes working on set, career, and a stimulating learning environment.      Skills          Microsoft Office, Excel, PowerPoint proficient  Strong verbal communication  Quick learner  Issue resolution  Attention to detail  Energetic and organized  APA and MLA formatting  Fact checking  Self-motivated  Independent worker              Experience      Writer    September 2016   to   Current     Company Name          Covered many varsity sporting events as well as pieces on teams and people within the Chapman Athletics program.  Provided analytics and insight as well as game commentary.  Showed knowledge and experience in sports as well as eloquent writing abilities.  Momentarily ran the Chapman fashion blog, tackling the presence of cultural differences and self-expression on campus.  ACCOMPLISHMENTS
Major projects include: recruiting clients, finding contact information, and following up on potential wholesale buyers.  Placing the company's largest sale in history at over $15,000 worth of discounted merchandise.  Produced and photographed new products to enhance the brand.  Product inspection to ensure highest possible quality.  Inventory control: restocked and organized items as necessary and as directed for company efficiency.  Ran many community and schoolwide events at my high school including ""Rock the Vote"" where we brought in political figures from all around Orange County to educate young voters and answer questions.          Production and marketing intern    April 2016   to   September 2017     Company Name          I've been working as a photographer and website designer for over a year; aiding in the production of merchandise, marketing, inventory oversight, recruiting of wholesale clients, and processing orders.  I also spent a significant amount of time cleaning, packaging and labeling outgoing orders as well as working overtime in the evenings to ensure customer satisfaction by appeasing clientele time restrictions and pushing our own deadlines for product release dates.  I monitored the photo studio for adequate quantities of supplies and conducted all photoshoots in a calm and professional demeanor while collaborating with buyers to guarantee product satisfaction and reliable advertising.  Participated in conventions where skills in sales were necessary to break even after travel expenses.          PUblic relations officer    March 2015   to   June 2016     Company Name          Conceptualized and wrote project briefs to jump start efforts toward lack of traffic on website/media outlets.  Created the look and feel of the organizations online presence in social media forums.  Designed unique print materials including advertisements, brochures, and logo designs.  Adhered to all corporate brand guidelines when preparing graphic materials.  Coordinated community and school wide events and made sure there were no gaps in project planning.  Was in charge of communication between student government, administration, the school's broadcast program, and the school newspaper.             March 2015   to   June 2016     Company Name          Prepared equipment for all operations.  Verified that all information was readily available and displayed correctly.  Created concepts for advertisements and promotional videos and carried them out thoughtfully.  Collected data and opinions followed by the air date of the video to improve upon my own work.  Ensured that the message of promotional strategies was received as intended and followed all guidelines.  Communicated with the head of the news channel in a timely and organized fashion.          Education and Training      HIgh school diploma   :     June 8th 2016    Northwood High School          Member of World Wildlife Club
Events Coordinator of Yoga and Pilates Club
Executive board of Fellowship of Christian Athletes club
Member of Student Forum
Recipient of the Pride of the Pack Award (rewarding merit and character)
Named Athlete of the Month three times
2 year captain of the varsity Lacrosse Team
1 year captain of the varsity Basketball Team
4 year varsity athlete          TV Writing and Production Documentary Filmmaking  ,   May    Freshman | Chapman University          TV Writing and Production Documentary Filmmaking        Skills    Adobe illustrator, photo, advertisements, advertising, analytical skills, approach, Attention to detail, broadcast, brochures, clientele, clients, customer satisfaction, fashion, Film, government, Graphic design, graphic, inspection, inventory, Inventory control, Journalism, logo, marketing, materials, Excel, Microsoft Office, PowerPoint, Multi-media, newspaper, packaging, Photography, photographer, problem solving, project planning, quality, Quick learner, recruiting, sales, Self-motivated, unique, verbal communication, video, website designer, website     "
PUBLIC-RELATIONS,"         TAX COLLECTOR OFFICER       Professional Summary     Entrepreneurial Marketing Officer ¬†passionate about building productive relationships with clients, partners and team members. New customer acquisition expert who emphasizes a mix of online and offline marketing strategies.         Core Qualifications          Corporate Presentation          Publicity  Press Release          Customer Service  Media          Event Planning  Speeches          Editing  Social Media Marketing          Media Strategy  Business Planning          Strong management skills  Market Analysis          Marketing Communications  Leadership          Customer relationship  Advertising          Writing  Power Point          Project Management  Microsoft Word          Marketing Strategies  Excel          Business Development  Retailing          Persuasive Communication  Staffing          Corporate Communications  Ethics Internet, PC, Widows, 2000, XP, Vista, Windows 8, Operating System Office (Word,  Excel, PowerPoint, Publisher, Outlook). Mac IOS, (Pages, Numbers, Keynote)  Photoshop, Facebook, Twitter, Instagram and email.  Fluent in English  and¬†Spanish¬†   Articulate public speaker  Media relations  Strategic media placement  Interactive marketing  Channel strategy  Brand development  New customer acquisition   Stakeholder relations                Experience     01/2013   to   01/2016     Tax Collector Officer    Company Name          Collect and distribute local property taxes on behalf of the state to fund vital services such as schools, roads, cities, and parks.  Selected accomplishments: Certificated collector in photo enforcement system Maintained the highest level of quality control and ensure that staff members took the best possible corrective actions base on proven collections methods Director of the Renace Homeless Shelter (2012ÔøΩ 2013) Municipality of Yauco Establish alliances with nonprofit Organization.  Balance the budget of the organization.  Supervise the direction of the organization including the strategies and policies.  Selected accomplishments: Prevent Individuals and Family's to becoming homeless Increase the homeless outreach project in a 80% Able to provide high standards of financial control in a 60% Member of the Coalition of Homeless People of Puerto Rico Launched campaign in favor of homeless people 1.         01/2010   to   01/2012     Public Relations Officer    Company Name   Ôºç   City  ,   State      Municipality of Yauco Developing and implementing communication strategies for the organization, and advising management on communication issues and strategies.   Coordinated monthly and quarterly marketing and community events, such as  Jobs fairs and health fairs     Selected accomplishments: Establish alliance with twelve community boards Maintained relationships wit all media sources including journalists and news persons Wrote and distributed a community news letter to help promote events District Office of Puerto Rico, Congress of United States.         08/2007   to   12/2007     Communication Officer    Company Name   Ôºç   City  ,   State      Manage internal and external communication including social media, creating and executing communications strategies Selected accomplishments: Implemented strategies to develop innovating communication tools.  Media Monitoring (Clipping) to establish strategy to achieve or goal.         08/2003   to   05/2009     Journalist    Company Name   Ôºç   City  ,   State      Analyze and collect information through various modes such as personal interviews and news briefings to prepare news reports.  Prepare reports to keep the public informed about daily happenings.  Coordinate with news editor and fellow reporters to develop story ideas for report writing.  Maintain relations with all news sources on daily basis to develop story ideas and compile appropriate reports.  Selected accomplishments: Maintain excellent working relationship with production crew and producers.  Produce a sport section for one year 2.          Accomplishments      Initiated a public relations campaign for a non-profit on a tight budget.     Promoted to Lead Anchor after just  twelve ¬†months with  Catholic News TV             Education     2016       Business Administration (Marketing)    Pontifical Catholic University   Ôºç   City  ,   State  ,   Puerto Rico    Business Administration (Marketing)       2008     BBA  :   Radio Communication    Pontifical Catholic University   Ôºç   City  ,   State  ,   Puerto Rico    Radio Communication          Skills    Photoshop, Advertising, Balance, budget, Business Development, Business Planning, conferences, Corporate Communications, Customer Service, direction, Editing, editor, email, Event Planning, financial control, Leadership, Mac, Director, management skills, Market Analysis, Marketing Strategies, Marketing, Marketing Communications, Excel, Office, Outlook, PowerPoint, Power Point, Publisher, Windows 8, 2000, Word, Microsoft Word, Operating System, Organizing, Persuasive, policies, Press, Project Management, Publicity, quality control, report writing, Speeches, Staffing, Strategy, taxes, Vista      Additional Information      PROFESIONAL ORGANIZATIONS President (2006-2008) Communication's Student Organization of the Catholic University, as President Responsibility: Managing the budge. Create Leaders for the future, establish innovation to give new direction to the organization, Coordinated Academic Conferences. Raising awareness of Social Responsibility.      "
PUBLIC-RELATIONS,"         DEVELOPMENT MANAGER               Experience      Development Manager    November 2006   to   Current     Company Name   Ôºç   City  ,   State      Manage annual Walk For Wishes which exceeded revenue goal of $440,000 in FY15 and is expected to raise close to $470,000.  Assisted with securing and renewing more than $140,000 Walk For Wishes event sponsors over a goal of $120,000 for FY15.  Introduced the company pyramid online fundraising platform into our Walk team efforts and increased one team's goal from $14,000 to more than $32,000.  Implement the team structure for our lead sponsor Planet Fitness which allowed them to raise more than $29,000 and created a place for them in our pre-Walk w Develop budget for specific development projects each fiscal year based on actual revenue and expenses from the previous year, and track monthly progress.  Collaborated with Erin Ehlers, Sr Manager National Events and Brand Campaigns to implement ""best practices"" including free registration and a modified version of the Walk Day Experience.  Led the Wish Ball, Detroit live auction committee which exceeded its revenue goal of $75,000 to just under $100,000 in its first year. ‚ó¶ Created talking points for auctioneer. ‚ó¶ Worked with committee to secure attractive packages for audience. ‚ó¶ Identified compelling wish stories to ""lead"" each package. ‚ó¶ Followed through on each package for proper tracking in Raiser's Edge, acknowledgments for purchasers and in-kind donors, and implementation of each package.  Maintain our Kids For Wish Kids and Third Party Events fundraising programs by implementing ""best practices"" provided by our national office. ‚ó¶ Worked closely with external events on BBB language and guidance. ‚ó¶ Review collateral and provide feedback to ensure materials reflect Make-A-Wish Michigan brand guidelines. ‚ó¶ Tactfully declined event proposals that did not meet our standards. ‚ó¶ Implemented new internal guidelines for license agreements to ensure proper documentation for audit purposes. ‚ó¶ Continue to foster growth of online fundraising for these programs and led the team through the transition to Luminate Online.          Marketing Manager    May 2004   to   October 2006     Company Name   Ôºç   City  ,   State      Arranged all event logistics including securing contracts with vendors, facilities, parks and rec and police.  Attended all events to direct event day activities, volunteers and ensure top level satisfaction of all event sponsors and vendors.  Created all Running Fit ads, event flyers and applications using Adobe InDesign.  Created weekly e-newsletter and e-mail list of runners, which has grown from 1,500 to more than 10,000.  Increased event participation in the following events; Martian Marathon & Half Marathon by 31% from 2004 to 2005, 70% from 2005 to 2006; The Legend trail run by 17% from 2003 to 2004 and by 35% from 2004 to 2005; Dances with Dirt Ultra Marathon by 36% from 2004 to 2005.  Prior to my employment Running Fit was losing an estimated 50% of all their co-op advertising funds due to inactivity and improper submissions. At the time of my departure, Running Fit was using 100% of all available co-op advertising dollars.  Running Fit created two new events under my direction The Flirt with Dirt 5 & 10K trail run and the Super 5K run. Both events exceeded our goal of having more than 300 finishers and have become annual events.          Public Relations & Marketing Intern    September 2003   to   June 2004     Company Name   Ôºç   City  ,   State      Worked closely with Pfizer to ensure sponsor recognition for the exhibit ""Microbes: Invisible Aliens Amazing Allies"" which was made possible through a grant funded by Pfizer.  Wrote press releases, inaugural internal newsletter and copy for Web site. Revised the Museum's media kit, media list and membership letters.  Collaborated with the graphics, development, outreach, education and scouts departments on a variety of projects including event planning, phone surveys, research, demonstrations and ticket give-a-ways to local children's organizations.  Teamed with outside organizations to plan, promote and implement programs and events such as the 2004 Ann Arbor Family Days and 2004 National Volunteer Week.  Evaluated all previous marketing efforts including media coverage in print, internet, television and radio as well as compose a detailed list of corporate and local sponsors and partnerships.          Education      Bachelor of Science   :   Public Relations, Marketing  ,   2004    Eastern Michigan University   Ôºç   City  ,   State  ,   US    1999 to 2004 Eastern Michigan University Ypsilanti, MI Bachelor of Science	Major in Public Relations/Minor in Marketing        Indiana University Lilly Family School of Philanthropy   Ôºç   City  ,   State  ,   US    August 2011 Indiana University Lilly Family School of Philanthropy Phoenix, AZ ""The Principals and Techniques of Fundraising"" Sponsored by Make-A-Wish America        Professional Affiliations    Teamed with outside organizations to plan, promote and implement programs and events such as the Ann Arbor Family Days and National Volunteer Week      Skills    Fundraising, Audit, Best Practices, Budget, Documentation, Its, Progress, Proposals, Marketing, Public Relations, Adobe Indesign, Ads, Advertising, Contracts, Finishers, Indesign, Logistics, Satisfaction, Event Planning, Excel, Microsoft Word, Outlook, Powerpoint, Publisher, Training, Word   "
PUBLIC-RELATIONS,"         BUDGET ANALYST/RESEARCH ADMINISTRATOR             Core Qualifications        ADDITIONAL SKILLS Proficient in Microsoft Office 2010 and 2013 including Excel, PowerPoint, Word, Access, Outlook, SharePoint 2010 and 2013 Business Intelligence Systems Knowledge of Federal Acquisition Regulations (FAR) and Cost Accounting Standards (CAS) Outstanding verbal and written communication skills Highly analytical, critical thinking and problem solving skills, goal oriented Ability to work in teams, flexible work hours, ability to travel            Accomplishments      Toyota Research Institute of North America - Employee of the Year  Tarrant County College - Dean's List for 3 semesters  Outstanding verbal and written communication skills  DynCorp International - two SPOT awards for project performance        Experience         January 2009   to   Current     Company Name        ‚ó¶ Proficient in development of cost schedules and estimates ‚ó¶ Responsible for schedule management and baseline changes ‚ó¶ Develop Basis of Estimates (BOE) for all cost types on new work ‚ó¶ Accountable for analyzing historical data and applying analytic techniques to forecast overall resources required ‚ó¶ Create FAR Compliant Project Estimates for Change Orders for LOGCAP IV in Afghanistan, Kuwait and Udairi Task Orders ‚ó¶ Analyze incurred cost data for revised estimates for USG negotiations ‚ó¶ Participate in negotiations with USG ‚ó¶ Evaluate, prepare and provide responses on RFIs for proposals and estimates ‚ó¶ Ability to prepare estimate documentation packages for USG audit/negotiations ‚ó¶ Real-time analysis and process improvement of internal document control processes ‚ó¶ Implemented and maintained reports for senior leadership ‚ó¶ Streamlined creation, modification and publication of administrative policies ‚ó¶ Ensure departmental estimate records are complete and FAR compliant ‚ó¶ Provide technical guidance to ensure a transfer of knowledge ‚ó¶ Streamlined older processes and procedures to reduce full time equivalence (FTEs) v.13 System Administrator (Oracle Database) ‚ó¶ Customization of database to fulfill project requirements ‚ó¶ Ad hoc reporting using Infomaker 10.5 for various departments ‚ó¶ Develop, implemented and maintained PCM user groups and security rights ‚ó¶ Developed and implemented training process for new hires and database migration tailored to individual end user groups ‚ó¶ Developed report designed to analyze and monitor day to day contractual directions from customer ‚ó¶ Validated manufacturer specifications on equipment and materials ‚ó¶ Utilized FedLog and WebFLIS for parts research ‚ó¶ Performed pricing and cost savings analysis for each part record ‚ó¶ Database and records management ‚ó¶ Developed and implemented training plan for new employees        Budget Analyst/Research Administrator    January 2007   to   January 2009     Company Name        ‚ó¶ Active in project contract negotiation as well as management ‚ó¶ Managed a $20M annual research budget ‚ó¶ Analyzed required labor, material and equipment resources ‚ó¶ Ability to prepare estimates for multiple research projects ‚ó¶ Developed and maintained annual, capital & strategic long term budgets supporting 3 departments and 12 research teams ‚ó¶ Developed SOPs for internal project tracking processes ‚ó¶ Tracked status of 200+ research projects from proposal to completion ‚ó¶ Streamlined monthly, quarterly and annual progress reports and milestones to Toyota Motor Company through database and secure blackboard system ‚ó¶ Created database to produce monthly, quarterly and annual progress and budget reports and transmit directly to TMC through secure blackboard system ‚ó¶ Developed databases for tool room inventory control and digital reference library        Consultant    January 2005   to   January 2007     Marketing & Finance ‚ó¶ Contracted to develop curricula for an education provider for participating primary and secondary schools nationwide. ‚ó¶ Developed a client tracking database for local architectural firm. ‚ó¶ Created and maintained financial software and client records for PM-Group, a financial services provider. ‚ó¶ Created marketing collateral for small businesses and independent consultants ‚ó¶ Developed marketing and advertising campaign for graphics company. ‚ó¶ Provided marketing consultation for a clinical trials research organization.        Public Relations and Marketing Manager    January 2002   to   January 2005     Company Name        ‚ó¶ Compiled sales reports on a monthly, quarterly and annual basis ‚ó¶ Designed marketing and sales business systems which resulted in a sales increase of 125% ‚ó¶ Designed and administered sales and inventory database for product and sales analysis ‚ó¶ Project lead for development of virtual training center for transportation safety ‚ó¶ Created advertising collateral for publication        Education      MBA   :     2006    University of Phoenix          MBA, University of Phoenix,2006 - 3.2 GPA        BS   :   Business Management      University of Phoenix          BS, Business Management, University of Phoenix - 3.6 GPA        Certifications    PMP CAS        Skills    Database, Basis, Inventory, Advertising, Marketing, Training, Document Control, Accountable For, Audit, Change Orders, Documentation, Pmo, Process Improvement, Proposals, Real-time, And Marketing, And Sales, Increase, Product Sales, Public Relations, Sales, Sales Analysis, Sales And, Sales Increase, Sales Reports, Transportation Safety, Virtual Learning, Virtual Training, Budget, Budgets, Contract Negotiation, Databases, Inventory Control, Progress, Sops, Tool Room, Clinical Trials, Finance, Financial Services, Marketing Collateral, Infomaker, New Hires, Oracle, Pcm, Security, Cost Savings Analysis, Pricing, Records Management, Access, Accounting, Audits, Business Intelligence, Cost Accounting, Evms, Excel, Federal Acquisition, Federal Acquisition Regulations, Government Contract, Microsoft Access, Microsoft Office, Microsoft Office 2010, Microsoft Sharepoint, Ms Access, Ms Office, Office 2010, Outlook, Pmp, Powerpoint, Problem Solving, Scheduling, Share Point, Sharepoint, Six Sigma, Six-sigma, Word, Mba, Business Management   "
PUBLIC-RELATIONS,"         GENERAL MANAGER         Professional Summary    Manager with  seven years of experience coordinating office management and special projects with a high degree of efficiency. Serve as point person for Directors, staff, clients, and vendors to ensure proper lines of communication. Maintain excellent communication skills, problem resolution abilities, and a high-level of confidentiality. Excellent Customer Service, Accounting &  Basic Book-keeping, Processing Payroll, Client relations experience. Analytical & detail oriented with a proven record for producing quality work in strict timelines. Exercise Independent  judgment , decision making abilities, and a high level of confidentiality. Manage a diversity of routine functions in a hospitality  environment.       Skills                    Work History      GENERAL MANAGER  ,   11/2009   to   Current     Company Name   ‚Äì   City  ,   State          -Responsibilities: Reviewing correspondence  & writing responses; Assisting the Director of the institute; Manage and plan special events and conferences; Train & Supervise other staff; Oversee the purchases & maintain office supplies & equipments; Schedule appointments; Assisting in the Recruitment process, Taking care of marketing the institute so that we get good no.  of admissions every year.  Maintaining appropriate records of student's progress and development ; Making the schedules for the staff members; Checking the log-books of the teachers from time to time and giving appropriate feedbacks.  Responding to walk-in inquiries and inquiries over the phone.  Coordinated projects and events exercising ability to improvise, improve procedures, and meet demanding deadlines.  Liaison between all impacted departments to ensure proper communications and reporting practices.  Plan and coordinate corporate luncheons, and develop presentations for related on-site and off-site meetings.  Organize the details of special events, travel arrangements, corporate agendas and itineraries.  Oversaw daily office operations for staff of  [Number]  employees.         AN ADMINISTRATIVE ASSISTANT  & PUBLIC RELATIONS OFFICER  ,   11/2003   to   08/2009     Company Name   ‚Äì     State      Teaching : To teach the Multi-lingual specialists English Grammar and teach them techniques to avoid errors in writing English; marking work and giving appropriate feedbacks; researching new topic areas and maintaining up-to-date subject knowledge.  Editing : Proofread every file for English grammar, sentence structure, punctuation and general content before the files are uploaded and sent to USA head office.  Continuing Education: Conduct seminar classroom education; conduct exercises in grammar, punctuation and sentence structure.  Feature American cultural notes.  Provided Administrative Assistant to the General Manager.  Organize the details of special events, travel arrangements, corporate agendas and itineraries.  ACHIEVEMENT : Was promoted to their sister concern company as the Center-Manager, Aakash Institute, Guwahati  by the Directors after a year's time due to my hard-work and dedication.  Maintaining records and organizing files.  Responding to reviews & correspondence.  Drafting and Correspondence.  Preparing presentation in Power-point.  Assisting the managing Directors.  Basic accounts and Administration.  Plan Meeting and Events.  Make Travel arrangements for the Director.  Responding to multi-line phone systems & directing them to appropriate Departments.         Company Name               CENTER-MANAGER  ,   10/2003   to   09/2008     Company Name   ‚Äì   City  ,   State      Oversaw daily office operations for employees.  Composed and drafted all outgoing correspondence and reports for managers.  Oversaw inventory and office supply purchases.  Created company's first employee manual including training and development.  Liaised with vendors to order and maintain inventory of office supplies.  Planned and executed all aspects of office headquarter move.  Managed executive calendar and coordinated weekly project team meetings.  Prepared program operating budgets, budget reports and other financial performance reports.         Education      Bachelors degree  :   Law  ,   1 2000     MASTERS  IN ENGLISH  LITERATURE FROM GAUHATI UNIVERSITY   -         Law       Skills    accounting, accounts payable, Accounts Receivable, Administrative Assistant, administrative support, Photoshop, Basic, Billing, conferences, content, directing, Drafting, Editing, ENGLISH, special events, Filing, General Manager, HINDI, inventory, LANGUAGES, letters, notes, Director, managing, marketing, Meetings, Excel, office, Outlook Express, PowerPoint, Power-point, Microsoft Word, works, Internet research, organizing, payroll, phone systems, presentations, progress, Recruitment, reporting, researching, Teaching, phone, Travel arrangements   "
PUBLIC-RELATIONS,"         RETAIL SALES CONSULTANT       Summary     Join a Company that allows me to add my knowledge, values and professional experience to its staff in order to serve its customers while meeting and surpassing Company expectations and engaging in tasks that promote challenge, accountability and both personal and collective improvement. Willing to relocate.       Highlights        Word, Internet, Windows, Power Point, Microsoft Office, and PhotoShop.- PC and Mac platforms.            Experience     08/2014       Retail Sales Consultant    Company Name   -   City  ,   State           01/2011   to   01/2014     Communications, Public Relations & CSR Manager    Company Name   -   City  ,   State      Media, Community and strategic Public Relations.- Corporate Social Responsibility.  Artist Management.  Coordination and production of events.- Social Media accounts creation and management.  Photography and video production for Social Media channels  Managed crisis communications.  Established effective working relationships with clients, government officials and media representatives.  Planned and publicized events, including negotiating vendor contracts and designing promotional materials.  Press conferences, media tours, in-stores, and special events.         01/2011   to   01/2012     Communications, Public Relations & Development Manager    Company Name   -   City  ,   State      Host of television program 'Del Campo a la Mesa'.  Production assistant.  Established effective working relationships with clients and media representatives.  In charge of sponsorship and establishing commercial alliances.         01/2008   to   01/2011     Communications, Public Relations & CSR Manager    Company Name   -   City  ,   State      In charge of all internal and external communications.  Company spokesperson and ambassador.  Responsible for all forms of Media, Community and Government Relations.  Coordination and production of events.  Responsible of developing and establishing strategic alliances with groups and agencies including the Office of the First Lady, the Puerto Rico Chamber of Commerce, Women's Advocate, the Puerto Rico Police Department, Family Department, the Ponce Museum of Art, and the Puerto Rico Museum of Art.  Responsible of all Corporate Social Responsibility public initiatives.  Responsible of establishing alliances with community-based and non-profit groups, including United Way, American Cancer Society, the American Red Cross, Boys & Girls Clubs, Habitat for Humanity, Deaf Community, and Fundaci√≥n Comunitaria, among others.  In charge of store opening ceremonies and protocol.  Launching of new products and services.  Press conferences, media tours, in-stores, and special events.  Development of strategies to promote traffic and increase sales.  Responsible of obtaining more than $800,000 in solid publicity every year.  Media training for employees and store managers.  Local development and launch of corporate programs, including: Recycling of Electronics, Employee Business Networks ['Best Buy Pride' and 'Women's Leadership Forum'], and the '@15' youth program.         07/2005   to   07/2008     Media Relations Manager    Company Name   -   City  ,   State      Concept and implementation of brand image building and strengthening strategies to enhance and build corporate executives image and brand image.  Development and implementation of both internal and external communications for the Walmart, Walmart Supercenter, Sam's Club and Amigo Supermarkets retail chains.  Responsible of obtaining more than $700,000 per year in positive, solid publicity.  Writing of press releases and official statements.  Corporate news supplements, targeted newsletters, and brochures for both internal and external audiences.  Worked closely with the Walmart Foundation (charities and community empowerment).  Writing of key messages and communications strategies for crisis prevention (internal and external).  Coordination and production of events.  Publicity efforts for the launching of new products and services.  In charge of identifying success stories, press conferences, media tours and special events as well.  Helped launch Walmart's Sustainability Program, including the creation of alliances within both public and private sectors.  The Communications Plan supporting the program led Walmart to receive the Zenit Environmental Award, granted by the Puerto Rico Chamber of Commerce.  Launching of the $4 Prescriptions pharmacy program.  Developing of key messages and delivery of official statements to the media.  Helped on the coordination of the annual emblematic benefit events 'Fiesta de la Vid' and the 'Amigo 10K Race.'  Launch and supervision of a reforestation program to give away more than 100,000 trees.  The program surpassed expectations establishing a strong alliance between the Company and the government's Natural and Environmental Resources Department.  Developed a brand identity, including a distinctive graphic style and tone, for all company communications.  Established effective working relationships with clients, government officials and media representatives.  Developed and managed Walmart Puerto Rico's first employee communications system to distribute company news and critical information.         01/2002   to   07/2005     Business News Reporter    Company Name   -   City  ,   State      Coverage of the Retail, Sales, Marketing, and Manufacturing industries.  Also writing of Politics, Community, and Human Interest articles and reports.         01/2000   to   01/2002     Business reporter / Supplements writer    Company Name   -   City  ,   State      Full coverage of the Advertising, Marketing, Media, and Public Relations industries.  Also in charge of Business People Profiles, special reports and front-page stories.         01/1997   to   01/2000     Editor/Writer    Company Name   -   City  ,   State             Education     1996     Bachelor of Arts  :   Communications    University of Puerto Rico   -   City  ,   State             1990     High School Diploma  :   General Studies    Ram√≥n Power y Giralt   -   City  ,   State              Languages    Bilingual (Spanish and English).      Skills     Writer; Editor; Public Relations and Media Relations; Photography and graphic arts; Event coordination; Journalist; Researcher; Analyst; Business strategist; Singer, songwriter & musician.    "
PUBLIC-RELATIONS,"         SOCIAL MEDIA & COMMUNICATIONS MANAGER       Education      Master of Business Administration  :   Business   2014       University of Maryland University College   City  ,   State               Bachelor of Science  :   Journalism & Mass Communication (Public Relations)   2007       North Carolina Agricultural & Technical State University   City  ,   State                Summary     Dedicated, creative, and highly-motivated communications & marketing professional with exceptional interpersonal skills and over seven years experience in the field. Adapts well to different environments and has the ability to learn new systems, quickly. Areas of expertise include Web and print content development and editing, social media content development and monitoring, brand management, and project management, among other skills.       Experience      Social Media & Communications Manager   07/2011   to   Current     Company Name   City  ,   State       Works with chief strategist, as well as on-site managers, to assess communications needs of non-profit organizations  Formulates communications plans and social media strategies tailored to client needs  Oversees the implementation of communications plans and social media strategies for local non-profit organizations  Attends local client events and works with on-site client managers, as well as content development managers, to do live social media posting from client, Agitate Media, and parent company (MAM Squared,LLC) accounts  Evaluates campaign results          Community Outreach & Involvement Manager (Technical Community Manager)   09/2012   to   01/2015     Company Name   City  ,   State       Wrote and edited content for company e-newsletters   Developed and edited marketing/promotional material and presentation content for special projects and events   Updated company website with relevant material using the Kentico content management system   Managed social media campaigns to promote engagement amongst 43 technical groups on Facebook, LinkedIn, YouTube, and Twitter  Worked collaboratively with IT and Web Department Directors to implement complex website changes and revisions  Generated and analyzed monthly engagement data to recommend and implement necessary tactical revisions   Served as liaison between membership and high level executive leaders    Developed and managed strategic plans to increase engagement & membership within 43 scientific technical groups   Managed logistics for special events and activities   Managed budget and allocation of funding for special events and activities           Marketing Coordinator   10/2008   to   09/2012     Company Name   City  ,   State       Designed, laid out, wrote, and edited all messaging for company marketing material  Managed, maintained, and updated all content on company website  Implemented company website redesign, twice  Assisted Web vendors with SEO strategy implementation  Drove and monitored Web traffic using Google Analytics reports  Managed social media efforts on Facebook and Twitter  Developed fliers for events and programs  Managed, wrote, and edited monthly newsletters for staff, consumers, and board members  Worked with Community Outreach Department in providing media support  Assisted with the development and execution of communications and marketing plans  Organized, publicized, and coordinated staff presence at various internal and external events           Youth Department Assistant   01/2008   to   10/2008     Company Name   City  ,   State       Wrote Web newsletter for an audience of more than 16,000 people, bi-weekly   Contributed and implemented creative ideas to revamp Web newsletter   Contributed articles to the Homefront Magazine printed publication   Edited Homefront Magazine adhering to AP Style rules   Processed payroll for nationwide camp staff   Updated Web content for nationwide camp website and company intranet using Dreamweaver   Responded to nationwide staff and general inquiries in a professional manner, daily   Reviewed, analyzed, and evaluated camp financial assistance applications and awarded funds appropriately   Monitored ""Planet D"" social media message board for children with Type 1 diabetes, daily          Program Coordinator Intern   05/2007   to   08/2007     Company Name   City  ,   State       Managed all aspects of program; ranging from public relations to budget development, and implementation  Created compelling marketing material to advertise program events  Developed and implemented program schedule, curriculum, and related events for teens ages 14-17 years old  Coordinated and supervised all program functions and special activities; scheduled speakers, tours, structured activities, and project work  Constructed annual summary and annual report for the Human Relations Department          Public Relations Intern   01/2007   to   05/2007     Company Name   City  ,   State       Served as a liaison with local press as YMCA representative at local events   Ensured press knew where to set-up at local YMCA events  Ensured press had all background information and material needed on YMCA at relevant local events   Assisted the Financial Development Department with the development of ""The Mayor's Challenge"" campaign, an initiative to fight obesity in Guilford County   Continual management of media relations for ""The Mayor's Challenge"" campaign, including PSA development and radio script writing   Performed copy editing on local YMCA website   Created fliers for various events          Public Relations Intern   01/2005   to   05/2005     Company Name   City  ,   State       Developed feature stories for Athletic Department's website  Regularly updated content on Athletic Department's website  Interviewed sports coaches and various sports team members for newsletter content  Wrote press releases, weekly          Technical Skills     Adobe Creative Suite, Dreamweaver, FrontPage, Microsoft Office, Microsoft Outlook,  Oracle Procurement, Joomla Content Management System, Kentico Content Management System    "
PUBLIC-RELATIONS,"         MARKETING AND SPECIAL EVENTS COORDINATOR       Summary    Detail oriented, organized and personable Event Coordinator relocating from the West Coast. In depth understanding of the value of planning and confirming details of events to ensure success. Brings over 6 years of experience and lessons learned to ensure all elements of an event come together smoothly.¬†      Core Qualifications          Vendor and subcontractor negotiations/relations   Combination of big picture thinking and attention to detail  Relationship building       Prioritization  Clear communications with all parties  Time line of required actions for successful event¬†            Skills        Desktop Publishing Software: Microsoft Office Suite  Tech savvy and able to learn new software quickly and efficiently        Experience     01/2010   to   Current     Marketing and Special Events Coordinator    Company Name   Ôºç   City  ,   State       Plan and manage weekend seminars, social retreats, fundraisers and gala dinners from concept to completion.    Design all marketing materials, brochures and fliers for conferences and events.  Developed marketing strategy based on knowledge of establishment objectives and market characteristics.  Maintain and update company website on a daily basis.         08/2009   to   12/2009     Special Events and Public Relations Intern    Company Name   Ôºç   City  ,   State      Worked on media planning and corporate budget management.   Created and maintained the company's calendar of events.  Communicated with many vendors and publications on PR events  Assisted in planning retail and wholesale events nationwide.         05/2009   to   08/2009     Bronx and Central Park Zoo Special Events Intern    Company Name   Ôºç   City  ,   State       Shadowed Special Event Coordinator on multiple special events such as the Annual Gala and Corporate Outings.    Assisted event sales manager in walk-throughs and day-of-event logistics.         11/2007   to   02/2008     Public Relations Intern    Company Name   Ôºç   City  ,   State       Expanded website traffic through implementation of public relations support.    Contacted potential clients through internet blogging.  Represented and promoted the company to potential clients at media related event.         09/2006   to   06/2009     Assistant Manager    Company Name   Ôºç   City  ,   State      Pitched creative and original ideas to clients on a regular basis for potential events.  Met customers needs in a fast paced environment to maintain positive client relationship.  Designed and built samples for events and arrangements for sale.          Education     2009     BBA  :   Fashion Marketing and Special Events    LIM College   Ôºç   City  ,   State      GPA: 3.74 Magna Cum Laude Sigma Beta Delta International Honors Society Member     "
PUBLIC-RELATIONS,"         ASSISTANT COMPANY SECRETARY       Summary     Reliable Legal Secretary successful at maintaining complex docket systems, tracking deadlines and coordinating depositions.   Organized Legal Secretary adept at managing multiple high priority tasks. Expert in preparing legal documents such as briefs, motions and subpoenas.        Highlights        Microsoft Office - MS Words, Power Point, Excel, Access, Publisher
SPSS 16.0
Interpersonal Skills            Experience      Assistant Company Secretary     Apr 2016   to   Current      Company Name   Ôºç   City  ,   State      Address	: SH 6A, Jalan Mutiara, Taman Bukit Ampang,  Jalan Bukit Belacan, 68000 Ampang, Selangor.          Executive Secretarial     Aug 2014   to   Jul 2015      Company Name   Ôºç   City  ,   State     Address:¬†Level 8, Symphony House
Pusat Dagangan Dana 1, Jalan PJU¬†¬† ¬†¬†¬†¬†¬†¬†¬† ¬†¬†¬†¬†1A/46, 47301 Petaling Jaya, Selangor Darul
Ehsan¬†          Assistant Company Secretary     Oct 2012   to   Jun 2013      Company Name   Ôºç   City  ,   State     No.
7-1F, Jalan Boling Padang G 13/G, Seksyen 13, 40100 Shah Alam.          PRACTICAL STUDENT     Jan 2012   to   Mar 2012      Company Name   Ôºç   City  ,   State   Address: Tingkat
3, Menara Selatan, Bangunan Sultan Idris Shah, Persiaran¬†¬†
Masjid, 40676 Shah Alam, Selangor Darul Ehsan.       Education      MAICSA  ,   PROFESSIONAL LEVEL    Malaysia Institute of Chartered Secretary   Ôºç   City  ,   State  ,   MALAYSIA          BACHELOR IN CORPORATE ADMINISTRATION  ,   CORPORATE ADMINISTRATION   2012     Universiti Teknologi MARA   Ôºç   City  ,   State  ,   MALAYSIA     CORPORATE ADMINISTRATION  SECRETARIAL¬†  MANAGEMENT AND OFFICE MANAGEMENT  PUBLIC RELATION         DIPLOMA IN PUBLIC ADMINISTRATION  ,   PUBLIC ADMINISTRATION   2010     Universiti Teknologi MARA   Ôºç   City  ,   State  ,   MALAYSIA     POLICY AND ADMINISTRATION  OFFICE MANAGEMENT  HUMAN RESOURCES         Accomplishments      Practical Student Courses And Seminar Extended 2012	Participate in Mock Meeting Competition at Dewan Serbaguna FSPPP, UiTM Shah Alam.  Commitee of Melati Computer Club 2010   Paricipate in Program DiPAC Society Tour at Sekolah Pendidikan Khas  Alma, Pulau Pinang organized by Faculty of Adminstrative Science & Policy Studies UiTM Kedah.  Participate in Sukan Inter Program 2009 at Kompleks Sukan & Stadium MiniUiTM Kedah, organized by Majlis Sukan Pelajar UiTM Kedah.  Participate in Ceramah Teknik- Teknik Asas Ping Pong organized by   Persatuan Ping Pong UiTM Kedah at UiTM Kedah.  Participate in Karnival Sukan Mahasiswa UiTM Semalaysia Kali ke-16/2008 at UiTM Perak, oganized by UiTM Malaysia.   Introductory English in Akademi Pengajian Bahasa,  Universiti Teknologi Mara Pulau Pinang.    Kursus Aplikasi Komputer (Pakej 2) Pengenalan kepada Komputer, MS WORD 2000, MS EXCEL 2000, MS POWER POINT 2000 in Pusat Computer RC, Permatang Pauh, Pulau Pinang.  Program Rakan Muda Wawasan Desa IPT Daerah Seberang Perai Tengah at 	 JKKK Alma/ Bukit Minyak, Bukit Mertajam.  Pertandingan & Pameran Seni Lukis Pelajar - Pelajar Malaysia - Jepun ke -        11¬† Jabatan Pendidikan Pulau Pinang.   Program Rakan Muda Ramadan, Kementerian Belia dan Sukan Malaysia.        Interests      Possess strong leadership charismatic.          Possess strong sense of responsibility.   Able to work hard.   Ability to work independent or in a group.  Self-reliance, hardworking and resourceful.   Willing to work for long hours and moderate traveling.   Love to learn something new.   Intermediary language:- Malay language - Speaking and Writing English language - Speaking and writing Basic in Arabic   Interest and Activity Reading, Watching, Listening   Extracurricular Activities   Tresury of Ping Pong Club UiTM Kedah.   Special Force of Diploma in Public Administration Club (DiPAC) Commitee of Team Building Programme at Pendang Lake Resort, organized by DiPAC UiTM Kedah.   Tresury of Ping Pong Club UiTM Kedah.   Special Force of Diploma in Public Administration Club (DiPAC) Fasilitator for Program Transformasi SKKP at Emerald Puteri Hotle, Sungai Petani organized by  Sekolah kebangsaan Kampong Pasir, and DiPAC Uitm Kedah, Kedah.   Team Manager of ""UiTM Kedah Netball Open 2008"", organized by Persatuan Bola Jaing UiTM Kedah, UiTM Kedah, Kedah.¬†        Skills    Interpersonal Skills, Managing, Access, Excel, Microsoft Office, Power Point, Publisher, MS Words, PUBLIC RELATIONS, PUBLICATION, SPSS, Supervisor, SYMPHONY     "
PUBLIC-RELATIONS,"         MARKET ANALYST PROMOTED TO ASSISTANT DIRECTOR OF BRAND STRATEGY       Professional Summary    Dear Cristina and team,
The second I found out about this position, my I found myself extremely excited. I knew right away this is something I have to be a part of, and something I'd deeply regret if I didn't try. I'm looking to really start my career and be involved with something I can grow into and invest myself in long term. I see that in the Customer Marketing Coordinator position, and couldn't be more excited for this opportunity.
Before Zendesk, I was at a marketing company supporting the entire staff with demographic research for target market campaigns. I enjoyed the marketing aspect and always thought I'd find myself back in it somehow. Now, I consider myself lucky to be a part of this amazing company, I've put my best effort into everything given to me and I know Zendesk is the only place I want to be. I am responsible for coordinating every interview within the San Francisco office, greeting all candidates onsite, and maintaining an organized status database. As well as my main responsibilities, I've also managed our office expansion and filled in for administrative duties when needed. I had the pleasure of assisting in planning our Holiday Party as well as other team activities.
What I love most about Recruiting is how much personable interaction there is on a daily basis with different backgrounds and different personalities. I've had the privilege of being trained to always have a poised and appropriate response to every situation, and guidelines for the utmost professionalism with every phone screen, reference call, email, or in-person interview. I recently had the opportunity to visit college campuses to promote Zendesk. I realized then how much I enjoy educating others and making them too, believe in what we do.
Now that I've found the perfect company, I'm ready for the perfect position that combines everything I love and excel in; planning, coordinating and evangelizing. With my history in Marketing and my current role, I'm used to supporting an entire team and an entire company. I can manage multiple projects at once, I'm highly dependable and extremely detailed. Zendesk has made me a more passionate professional and I would love the opportunity to promote our vision for customer love. Best regards,
Zendesk is looking for a Recruiting Program Associate who is ready to wear multiple hats within Recruiting.  The ideal Associate will be skilled in areas of project management, event planning, vendor and university relations, budgeting, and training.  This person will be the ""glue"" for the Recruiting's day-to-day operations.  S/he will operate cross-functionally across our global organization and with external vendors in order to ensure that we are hitting our hiring goals, all while keeping an eye on cost per hire, and of course, candidate experience.
Responsibilities:
*Partner with the Recruiting Manager on efforts to drive talent acquisition results in a period of high growth
*Serve as the point of contact on headcount matters
*Maintain relationships with external vendors and agencies
*Promote and manage employee referral program
*Demonstrate subject matter expertise when it comes to our ATS and LinkedIn
*Work with Human Resources to manage immigration needs for new hires and existing staff
*Coordinate job board postings
*Manage and maintain ATS - run reports, organize job descriptions, add/delete employee access, etc
*Assist Recruiting Manager with tracking the department budget and ROI
*Plan and organize recruiting events such as college fairs, hackathons and meet-ups
*Assist with reference calls, as needed
*Manage new hire background check process
*Collaborate with Human Resources to ensure seamless candidate on-boarding
*Educate new hires and hiring managers about our Zendesk recruiting process
*Create ad-hoc reports and presentations, as needed
Required:
*2+ years experience in a Human Resources, Recruiting or Administrative role
*1-2 years experience working with an ATS, Jobvite preferred
*Basic understanding of the recruiting world - the tools, processes and data that drive talent acquisition
*Passion for driving a best-in-class candidate experience
*Ability to maintain confidentiality
*Demonstrated success at developing relationships with stakeholders across the organization
*Exceptional ""can-do"" and service-oriented attitude
*Strong written and verbal communication skills
*Track record of successfully being able to manage multiple projects, with multiple deadlines, for multiple owners
*High attention to detail and organizational skills
*Demonstrated integrity, maturity, professionalism, and sensitivity
*Comfortable with ambiguity
*Bachelor's degree or related experience
To be clear, Jamie is responsible for:
Being the point of contact on headcount matters (meaning, if you have a question as to whether a HM has a seat to open, or the timing of filling that seat according to Finance, please check with Jamie first)      Core Qualifications        Pitney Bowes MapInfo including TargetPro and MapMarker - Predcitive Analytics Software, Geoscape - Market Intelligence Software, Nielsen PrimeLocation --- Market Structure and Segmentation Software, Microsoft Office/Word, Excel, PowerPoint, Cision Media Services, Workamajig, Jobvite, Zendesk.            Experience     10/2011   to   Current     Company Name   Ôºç   City  ,   State      Maintain our relationships with external agencies (if we need to approve a new agency contract, or if an agency isn't playing by the rules, seek Jamie's help.  Jamie will work with Legal to get new contracts approved.)
Manage and maintain Jobvite (recruiters are still responsible for drafting and opening their reqs within Jobvite, but are to send the req to Jamie for approval.  Jamie will insure the integrity of our data in the ATS, will follow-up with recruiters should candidates be hanging without a disposition, and will assist me with pulling reports for various metrics.  Jamie is also responsible for adding/deleting employees for Jobvite access.)
Promote and manage our employee referral program (any questions about whether or not an employee should be getting ""credit"", questions about the program or timing of payment, etc, should be sent to Jamie.  Also, Jamie will be monitoring referrals closely so please do stick to our SLA of getting back to referrals within 2 business days of them being submitted for consideration.  Jamie is now responsible for pointing out ""stale"" referrals that haven't been contacted by the recruiters.)
Monitor our job board postings (recruiters are still responsible for postings, but Jamie will monitor to insure that all our LI job slots are full, aren't stale, etc.  Please see Jamie if you have a new posting/ad that you'd like to place.  Collaborate with HR to ensure seamless candidate on-boarding (This means that Jamie will be in touch with you should HR inform us that there are issues with a background check clearing.  She will also monitor the reference calls process to ensure that calls are being made and are documented within Jobvite.)
In addition the above, Jamie will also continue to assist me with presentations, event planning, tracking our budget, and educating new hires about our recruiting processes.         03/2009   to   08/2011     MARKET ANALYST promoted to ASSISTANT DIRECTOR OF BRAND STRATEGY    Company Name   Ôºç   City  ,   State      Data Visualization and Demographics Assistant to CEO and team of twenty.  Performed market analysis for Metro PCS and Comcast to develop mico--- marketing campaigns.  Used psycho---graphic anddemographic research to identify trends in consumer behavior and develop brand strategy.  Responsible for evaluating target market for clients and providing analysis for effective marketing strategies.  Performed research and built models for numerous micro---marketing campaigns nationwide.  Converted raw statistical data into useful and actionable information for clients.         07/2008   to   12/2008     Company Name   Ôºç   City  ,   State      Responsible for creating media lists for public outreach.  Facilitated and organized focus groups for numerous clients.  Compiled earned media portfolios for clients and organized product---based hit books.  Worked with members of the media on a daily basis.         05/2006   to   05/2008     Company Name   Ôºç   City  ,   State      Helped prepare stimulus materials for child to reach age---appropriate development implementing the Son---Rise Program of the Autism Treatment Center of America.  Communicated case directly with Consulting Therapist and Parents.  Participated in all team clinics, training meetings and workshops to develop and maintain up to date therapeutic interventions.          Education     2008     Bachelor of Arts and Sciences  :   Psychology Sociology and French Studies    UNIVERSITY OF PORTLAND   Ôºç   City  ,   State  ,   France    Psychology Sociology and French Studies Dean's list          Personal Information    I hope that this clarifies Jamie's role, and the items that you should work with her directly on.  Let me know if you have any questions about what I've detailed above.      Skills    administrative, ad, agency, Autism, brand strategy, budget, Consulting, contracts, credit, clients, Data Visualization, drafting, event planning, facilities management, focus, graphic, HR, Legal, MapInfo, market analysis, marketing strategies, marketing, Market, materials, meetings, access, Excel, Microsoft Office, PowerPoint, Word, presentations, processes, recruiting, research, SLA, phone, therapeutic interventions, vision, workshops      Additional Information      I hope that this clarifies Jamie's role, and the items that you should work with her directly on.  Let me know if you have any questions about what I've detailed above.     "
PUBLIC-RELATIONS,"         WEB DEVELOPMENT COORDINATOR         Highlights        Adobe Photoshop, Acrobat, Dreamweaver
*Content Management Systems (CMS)
*MS Office (Word, Excel, PowerPoint, Outlook)
*Quark Xpress, Interactive Designer            Accomplishments      National conference presenter, Health Care Internet Conference: Leading the Digital Transformation, Nov.  2014 National conference presenter, Health Care Marketing and Physician Strategies Summit, May 2014 Interactive Media Awards (IMA) Best in Class Award for CentraCare web site, 2013 Graduate, St.  Cloud Area Chamber of Commerce Leadership Development Program, 2007 Producer credit for 1999 Telly Award-winning and Aegis Award-winning video project, ""Renae's Story"" Writer/creative director/producer credits for four Healthcare Marketing Report Advertising Awards (national competition), 1999-2000 Writer/producer credits for six Lake Superior Ad Club (American Advertising Federation) Citations of Excellence, 1995-97.        Experience     01/2012   to   Current     Web Development Coordinator    Company Name   Ôºç   City  ,   State      Direct the strategic development of CentraCare Health web properties Consistently deliver a rewarding user experience (UX) with web-based content, services and features Develop social media strategies and manage content assets on social platforms Actively monitor, evaluate and report on web analytics; assess successful measures and implement changes Collaborate with executives, leadership and staff to achieve best in class digital content and services Spearhead efforts to launch a consumer-focused, health and wellness blog Implement new online features to promote physicians and medical staff Create educational materials and conduct software training for staff Manage, inspire and motivate web department staff on ongoing enhancements to our digital footprint.         01/2000   to   01/2012     Web Marketing Specialist    Company Name   Ôºç   City  ,   State      Directed and implemented health system web initiatives Built and maintained close relationships with health system leaders/stakeholders on web-related projects Evaluated and recommended content and features for health system web site Measured and increased web site traffic Successfully managed development and guided the launch of key consumer-focused web features, including online appointment requests, prescription refills and bill payment Acted on executive leadership's goal to be transparent with our quality and pricing data, and became the first in Minnesota to publish this data on our web site.         01/1997   to   01/2000     Marketing Specialist    Company Name   Ôºç   City  ,   State      Developed, implemented and evaluated integrated marketing and advertising strategies for the hospital and key departments/product lines.  Managed and directed marketing efforts, special events, educational programs and other promotional activities.         01/1996   to   01/1997     Special Events & Promotions Coordinator    Company Name   Ôºç   City  ,   State      Developed and coordinated special events and promotions for agency clients.  Prepared marketing proposals and budgets.  Managed and coordinated creative department projects and production efforts.         01/1994   to   01/1996     Associate Creative Director    Company Name   Ôºç   City  ,   State      Developed targeted marketing strategies and creative direction for agency clients.  Managed and coordinated production efforts.  Provided award-winning copywriting for ad campaigns, articles, promotional brochures, newsletters and targeted campaign materials for agency clients.         01/1993       Sales Consultant    Company Name   Ôºç   City  ,   State      Promoted, sold and increased market share of national product lines distributed by the company.  Coordinated educational and trade show events.  Served as a liaison between product manufacturers and customers.          Education     1997     Master of Arts degree  :   Communicating Arts mass communications    University of Wisconsin-Superior   Ôºç     State      GPA:   GPA: 3.9    Communicating Arts mass communications GPA: 3.9       1992     Bachelor of Science  :   Mass Communications broadcast and international studies    Bemidji State University   Ôºç   City  ,   State      GPA:   Dean's list, NCAA Division III hockey cheerleader GPA: 3.4    Mass Communications broadcast and international studies Dean's list, NCAA Division III hockey cheerleader GPA: 3.4        Professional Affiliations    Talented digital content manager with more than 20 years of experience and success across the marketing and communications discipline. Highly skilled in web content development, SEO, web analytics, emerging media and digital marketing, as well as traditional marketing and communications strategies. Proven leader in connecting key audiences to desired products, services and information. Keen understanding of health care industry operations and practices.      Skills    Acrobat, Dreamweaver, Adobe Photoshop, ad, advertising, Agile, agency, brochures, Budget management, budgets, CMS, content, Content Management, copywriting, creative direction, clients, data analysis, Detail-oriented, E-business, educational materials, educational programs, e-mail, special events, features, UX, Leadership, marketing strategies, marketing, market, materials, Media planning, Excel, MS Office, Outlook, PowerPoint, Word, negotiator, newsletters, prescription refills, pricing, project management, proposals, purchasing, quality, Quark Xpress, Research, software training, Strategic development, Vendor relations, web site, articles   "
PUBLIC-RELATIONS,"         HOSTESS       Professional Summary     Undergraduate student completing a bachelor's degree in August 2016 that practices efficient project and time management skills, leadership, and experience with various fields of work. Multiple job experiences in curating, social media, marketing, and public relations. Able to adapt in new and unfamiliar territory. Detail-oriented with strong technical skills and the ability to learn concepts quickly who also exhibits excellent communication skills ad strong motivation to succeed.        Skill Highlights          Brand development   Multi-media marketing  Google analytics, Hootsuite, and social media proficient  Microsoft Office      Relationship building expert  Deadline-driven  Exceptional writer  Organized and efficient            Experience     March 2016   to   Current     Company Name   City  ,   State     Hostess        Take necessary steps to meet customer needs and effectively resolve food or service issues   Seat guests  Resolve guest complaints promptly and professionally  Communicated clearly and positively with co-workers and management   Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and windows, checking bathrooms         December 2015   to   January 2016     Company Name   City  ,   State     Student Intern        Completed 80 hours  Worked as an intern observing daily routines  Learned and operated with physical therapy equipment  Assisted alongside the doctor and PTA's with patients  Practiced customer service tactics with patients  Learned and operated WebPT operating system   Scheduled appointments for patients         May 2015   to   September 2015     Company Name   City  ,   State     Brand Ambassador        Managed inventory  Operated cash register for transactions  Computed sales prices, total purchases and processed payments  Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices  Placed special orders and called other stores to find desired items  Replenished floor stock and processed shipments to ensure product availability for customers         February 2015   to   June 2015     Company Name   City  ,   State     Virtual Social Media Marketing Intern        Curate social media posts   Write and edit/re-write articles for the website   Update social media platforms for clients based on goals and intent   Research music festivals and concerts  Manage email interaction with clients  Create photo collages and edits for events  Recruit clients   Find effective marketing and advertising tactics   Stay up-to-date with music culture  Seasonal internship         January 2015   to   June 2015     Company Name   City  ,   State     PR Intern         Research clients in order to develop a strategy for public relations activities     Update social media on behalf of the clients     Write/re-write articles for Bounce PR's website     Identified client's needs and applied them through PR strategies  Curate posts via Hootsuite  Kept up to date with music culture and festivals  Worked with management to identify trends and developments that might influence PR decisions and strategies  Established long-range objectives and developed innovative strategies to help achieve them         January 2014   to   October 2014     Company Name   City  ,   State     Sales Associate and Brand Ambassador        Updated social media platforms for Buckle     Researched and implemented public relations activities of other stores   Worked with management to discover trends and developments that might influence PR decisions and strategies   Recruited employees     Managed inventory     Answered telephone    Organized and created new floor plans and designs for the store  Clothed and updated mannequins frequently     Practiced loss prevention tactics         November 2012   to   June 2013     Company Name   City  ,   State     Marketing and Advertising Sales Associate        Attended events in order to promote LF and their clothing     Communicated with future potential customers     Handed out fliers and information regarding sales and events     Called regular customers to invite them to private events     Managed inventory   Updated social media websites to keep customers up to date on happenings within the store   Discussed weekly changes to PR strategies based on trends and events in the area         October 2011   to   May 2012     Company Name   City  ,   State     Hostess        Created and organized seating charts based on the reservations for that evening     Kept open communication with the staff and managers as changes occurred     Answered telephones     Greeted guests and sat them at tables or in waiting areas  Supervised and observed the other hostess          Education and Training     2016     Florida State University   City  ,   State  ,   USA     BACHELOR OF SCIENCE  :   Environmental Studies             Skills     Communication, social media platforms and usage, Microsoft Office, teamwork, creativity, writing, customer service, craft beer, curating, marketing, Google analytics, Hootsuite, WebPT    "
PUBLIC-RELATIONS,"         TRANSFER RECRUITER/ADMISSIONS COUNSELOR       Career Overview     Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Executive Administration 			 Develop Result Oriented Procedures Operation Management	National Talent Consultant Organizational Consulting			Performance Expansion Strategic Business Marketing/Planning	ROI & Profit optimization    Office Competencies   Microsoft Office Suite Programs		Email Protocol   Desktop Publishing					Internet Usage Office Management						Create Procedures, Handbooks     Rainbow Push Coalition National Action Network United Institution Baptist Church Philathea Ministry Central Union Missionary I have been able to observe Cheryl in a variety of settings, including seeing how well she operates a fluent and successful office."" George Curry, Keynote Speaker/Media Coach Ms. Porter is one of the most effective Executive Administrators I've ever worked with.  She is masterful at scheduling, adept at juggling and possesses excellent people skills."" Dr. Julianne Malveaux, President Emeriti-Bennett College Ms. Porter is a resourceful, creative, and solution-oriented person. She functions well as a team leader."" -Murray Dewalt, Security Chief, Rev. Jesse L. Jackson EXECUTIVE ADMINISTRATION AND OPERATIONS MANAGER            Professional Experience      Transfer Recruiter/Admissions Counselor     01/2014   to   06/2015      Company Name   City  ,   State      A private historically black liberal arts college for women.  Recruiting of transfer and non- traditional students.  Creation of transfer guide and official transfer data on college webpage.  Work directly with students to secure admission to the college.  Develop partnerships with area community colleges and organization's to encourage enrollment of students.         Executive Assistant     08/2011   to   12/2013      Company Name   City  ,   State      A private historically black liberal arts college for women.  the President Maintain and manage schedule of the President, including travel and coordinating arrangements.  Preparation of monthly travel and expense reports, itineraries, document drafts and correspondence.  Event creation and planning for the office of the President.  Successful completion of office set-up, supervising and coordinating the daily office functionality.         Executive Assistant to the Chief Marketing Officer     02/2009   to   10/2011      Company Name   City  ,   State      Maintain, manage and create schedule of the CMO, including travel and coordinating arrangements.  Work closely with various clients on event planning, national tour scheduling and media advertising.  Occasional office manager when required completing invoicing, payroll distribution, call/email inquiry and correspondence management.  Assist in the development of company templates, including letters, memos, outlines, forms and charts.         Virtual Executive Assistant     01/2007   to   12/2009      Company Name   City  ,   State      Independently owned and operated national public relations company.  At the direction of the president, managed and assigned team projects.  Collaborated with team leaders, provided research and other support for projects.  Developed and maintained human resource information and files.  Compile monthly client reports and authorize billable hours for payment.  Managed emails, paper work, inquiries, correspondence, proposals and confidential administrative client data.  Wrote copy for email, direct mail and print advertising.         Operator/Receptionist     11/2002   to   10/2009      Company Name   City  ,   State      Jackson Park is a 270 patient facility and 900-faculty member community hospital serving over 1 million people.  Operated facility main switchboard.  Paged physicians, and all other hospital personnel overhead, in-house and long range.  Greeted and assisted patients, visitors and staff members.  Paged physicians, faculty overhead, and in-house and long range system.  Created and presented communication guidelines and operations for orientation classes for new hires and residents.         Law Enforcement Officer/Police Officer     11/1985   to   12/1997      Company Name   City  ,   State      The Metropolitan Water Reclamation District of Greater Chicago is an independent government encompassing approximately 91 percent of the land area of Cook County, Illinois.  Focus on protecting and serving the community and property.  Patrol assigned areas and respond to calls, enforce laws, make arrests and issue citations.  Daily patrol of incorporated and unincorporated areas of Cook County, IL on district owned property.  Illinois state peace officer certification with full IL peace officer arrest authority and weapon certification.  Doubles as officer and dispatcher on a rotating basis, verified employee identification including photo and fingerprint verification.         Education      Business Communications - Area of Study G.M.O.R. Theological Institute Counseling & Pastoral Care - Area of Study Timothy J. O'Connor Training Academy Certification - Illinois State Peace Officer       Northern Illinois University                  Attained Diploma      Chicago St. Thomas Aquinas H.S                  AFFLIATIONS & COMMUNITY SERVICE           Professional Endorsements       Skills    administrative, photo, advertising, arts, Business Communications, charts, community hospital, Counseling, client, clients, direct mail, direction, email, event planning, expense reports, Focus, forms, government, human resource, invoicing, letters, office, office manager, payroll, personnel, print advertising, proposals, public relations, Recruiting, research, scheduling, supervising, switchboard   "
PUBLIC-RELATIONS,"         DIRECTOR OF MARKETING       Executive Profile    Catalyst for transforming an organization's vision into reality. Creative, high energy professional with more than 15 years diverse industry experience that spans the realm of marketing, sales and communications for both internal and external use driving bottom line sales. Known for increasing sales, building strategic relationships, exceptional communication both verbally and written, account planning and management, flawless event and tradeshow execution, collaboration and negotiation skills, supported by equally strong ability as a ""team player"" to win trust and confidence from both internal and external customers. Public Relations Brand Building & Product Management Event Coordination/Management/Promotion Strategic Planning/Forecasting/Budgeting Social Media Strategy and Implementation ROI/Market Effectiveness Analysis Materials Generation Internal and External Use Account Management and Growth Advertising/Creative Generation Web 2.0/Interactive Media Website Content Creation/Nav./Mgmt. Distributor relationship building Share of Voice Strengthening Crisis Management Channel Management Sales Generation      Skill Highlights          ADDITIONAL QUALIFICATIONS AND EXPERTISE  Co-Editor of Diesel Army Magazine  Published author and photographer in over 100 magazines and online publications on a variety of topics  Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014  Chosen as one of the ""Top 35 Under 35"" by SEMA Magazine  Speaker/Lecturer Exhibitor Show 2004, 2005 (focus on brand building, PR basics and marketing basics)  Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) 2005, 2006, 2007  Radio DJ/Morning Show Host for KCKR-FM  Proficient in Word, Excel, Powerpoint, Prezi, Lotus Notes, Oracle, Hyperion, FTG, Camtasia, Photoshop, Adobe, Illustrator, Adobe InDesign, video editing software, audio editing software, Speednik, CRM              Core Accomplishments      Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014  Chosen as one of the ""Top 35 Under 35"" by SEMA Magazine        Professional Experience      Director of Marketing     01/2014   to   Current      Company Name   City  ,   State      Serve as head of the marketing department providing strategy and leadership for brand preservation and growth  Manage all public relations, advertising, media buying, collateral materials  Write and create all collateral materials for marketing and sales use  Write all articles and technical pieces for media placement and publication  Manage all tradeshows, events distributor sales conferences and professional trade meetings  Create and manage all apparel, merchandise and giveaways sold on a daily basis  Collaborate with sales to ensure that marketing efforts are helping to yield maximum ROI  Manage all aspects of the website including redesign, text, layout, etc.  Manage all day to day marketing activities  Manage all outside agencies and vendors for marketing activities  Oversee marketing budget and costs, presenting to the board of directors regularly with strategic initiatives         Specialist     01/2013   to   01/2014      Company Name   City  ,   State      Serve as primary contact to distributors, corporate accounts and key large customers providing expertise and recommendations for development and increasing sales revenue  Primary responsibility for management/growth of $120 million in key account sales  Secondarily responsible for management of $20 million in key account sales  Manage, plan and execute all distributor national sales mtgs., regional sales mtgs., corporate sales mtgs., reward trips, etc.  Manage rewards programs for distribution including ISR, OSR and RSM incentives  Day to Day management and training of Field Key Account Managers  Manage Key Accounts budgets, growth incentive plans and rebate programs  Collaborate frequently with Marketing and Sales to successfully implement programs and strategies  Prepare and present monthly sales forecast reports and other competitive data  Handle all distributor media placements, create marketing plan and execute action items  Create a variety of collateral materials for use with key accounts and internal sales force  Sales contract and pricing negotiation-including margin changes, buying incentives  Work with French headquarters to bring new products to market in joint sales/marketing ventures  Manage distributor communication for all product line segments and marketing managers  Manage and coordinate media buying for all product lines and brands for the US Markets  Coordinate public relations activities and advertorials  Content generation-newsletters, websites, press releases, sales materials,  Generate social media strategy and content for social media sites  Liaison between sales, marketing and communications departments for facilitation on a variety of collaborative projects  Create and manage media relationships facilitating stories and increasing coverage  Coordinate and help to manage Virbac's presence at national and international tradeshows.  Manage and facilitate multiple events to increase branding and develop key relationships internationally and nationally in all aspects. Help manage pre and post show communications to appropriate personnel and clinics to maximize and track sales efforts to ensure ROI on related tradeshow events  Handle communication to stakeholders to help foster cross collaboration between departments and French headquarters to increase awareness of Virbac initiatives  Manage outside advertising and marketing agencies         CEO     01/2003   to   01/2014      Company Name   City  ,   State      Manage communication outreach for national/international programs for multiple accounts, public relations, brand building, event management/coordination/promotion, social media strategy and implementation, strategic planning, forecasting, campaign and market effectiveness analysis, manage staff, media outreach, web 2.0, website content creation/site layout/navigation and create written materials for both internal and external distribution.  Tripled client base and revenue after only one year; sustained growth, various successful media events/campaigns, long-term client retention, creating and implementing ROI driven pr/media outreach plans, advertising placement and creative generation, materials generation  Served as primary client contact, direct media outreach, materials generation, budgeting, manage and direct creative (advertising/pr), managing staff, implementation of media strategy including social media, goal setting, analysis of effectiveness/efficiency, website creation/content generation/navigation, web 2.0 marketing, leading team to repeated client/agency victories, event management and promotion, teaching/speaking, manage sponsorship requests         Senior Account Executive     01/2001   to   01/2003      Company Name   City  ,   State      Managed all branding/marketing /media efforts for 6 clients proving ROI, generated media results, developed, created and implemented strategic media plans, managed staff, conducted client media training, developing timelines and product marketing strategy cost forecasts, material generation, managing expectations of clients and senior level internal management  Supervised and developed account teams, responsible for 90% client retention rate, new business sales presentations, employee and team goal setting, conducted staff performance evaluations, managed vendor work with outside agency partners.         Crisis Account Executive     01/2000   to   01/2001      Company Name   City  ,   State      Responsible for account management marketing tasks for the bankruptcy department including: press release creation and distribution, client research, media list generation, media outreach, daily media clip monitoring, article generation and campaign lifecycle management. Kept 8 different accounts running smoothly.  Created and edited various proposals and related documents (marketing reference guides, newsletters, critical communication documents, press releases, weekly employee letters for clientele). Trained executives on crisis procedures, developed on site plans for dealing with crisis in a variety of situations specializing in ""spinning"" the outcome favorably         Junior Associate     01/1998   to   01/2000      Company Name   City  ,   State      Developed, wrote and edited communication and marketing materials, media event coordination, celebrity interviews, taped editing for release to the press, team coordination, supervised assistants and vendors.  Oversight of account and client budgeting, media list generation, media buying and placement, advertising creative development, public relations and media outreach, planning and managing of corporate and media events.         Freelance Booker     01/1998   to   01/1999      Company Name   City  ,   State      Directed guest management and relations including obtaining and ""selling guests on the show story,"" coordinating all aspects of the booking from travel to hair and makeup to entertainment  Conducted pre-interviews for the producers, obtained and secured back-up guests through phone work  Managed guests upon arrival and visit to studios, updated database information for contacts and celebrities         Reporter, Associate Producer, Editor     01/1996   to   01/1998      Company Name   City  ,   State      Reported the weekend news, helped produce the weekend newscasts, went out on stories and interviewed subjects  Created news content and stories for the newscasts, edited video tape  Ran the Chyron machine during newscasts, studio camera operator on the morning show         Education      MBA  :   International Business Management   2012     University of Texas   City  ,   State  ,   US    MBA-International Business Management; University of Texas, Arlington, TX 2012        Graduate Certificate  :   Asian Business Studies   2012     Tongji University   City  ,     CN    Graduate Certificate-Asian Business Studies; Tongji University, Shanghai, China 2012        Bachelor  :   Ferrari North America   1998     Baylor University   City  ,   State  ,   US    Bachelor of Communications - Baylor University - Waco, TX, 1998 Nicole Westfall: Sampling of Clients Served Over The Years Financial John Hancock Kellogg & Andelson Pharmaceutical/Medical/Spa Merck-Medco St. Jude's Children's Hospital Virbac Animal Health HealthMagic Migraine Miracle (launch) Pampered Perch (launch) Wax Poetic Carla's Concoctions Utilities Touchstone Energy Big Dig (Boston tunnel project) LPPC (Large Public Power Council) LCRA (energy consortium) NRECA (National Rural Electric Cooperative Association) Qwest Communications Lifestyle/Philanthropy Boyd Gaming Corporation Sam's Town Hotel and Casino Stardust Hotel and Casino Sam's Town Tunica Bang & Olufsen Nakamichi America House of Champions Covenant House California Dr. Judy Marshall Automotive Bentley Motors Vespa Automobili Lamborghini S.P.A Ferrari North America Indian Motorcycle Shelby Automobiles Carroll Shelby BorgWarner Turbo Systems (launch) Petersen Aviation Gooding & Company (launch) Haggerty Collector Network Meguiar's Inc. SEMA (Specialty Equipment Market Association) Royal Purple Inc. (re-launch) American Collector's Insurance Baer Inc. HKS USA Shelby Licensing Petersen Automotive Museum Kruse International Classic Restoration Enterprises Smeding Performance Street Concepts Trailgate Transfer Flow Racing Merchandise Mr. Gasket Motive Club Meacham Design, Performance Innovative Turbo Systems        BSE  :   Bill Smulo Engineering   BSE (Bill Smulo Engineering) B & M Racing & Performance Autotecnica American Collectors Insurance Allview Mirror Corporation Media/Internet ABC Television Ebay Motors (launch) Vanguarde Media (launch) Qwest Communications Crisis Communications Company Experience Barneys of New York Exxon, Inc PG&E Corp. Federal Mogul Corporation Metabolife Regal Cinemas Edwards Theatres Grove Worldwide Furr's/Bishops Einstein/Noah Bagels Global Crossing Food Lion Southwest Gas Corporation EJ Meyer Corporation Lizzy Grubman Don King Productions Oscar De La Hoya Tri Valley Growers Halle Berry BWise Napster Steel Horse Automotive Political Communications/Strategy Experience Presidential Election for Venezuela (1999)       Military Experience         01/2004   to   01/2005      Company Name         Co-Editor of Diesel Army Magazine Published author and photographer in over 100 magazines and online publications on a variety of topics Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen as one of the ""Top 35 Under 35"" by SEMA Magazine Speaker/Lecturer Exhibitor Show 2004, 2005 (focus on brand building, PR basics and marketing basics) Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) 2005, 2006, 2007 Radio DJ/Morning Show Host for KCKR-FM Proficient in Word, Excel, Powerpoint, Prezi, Lotus Notes, Oracle, Hyperion, FTG, Camtasia, Photoshop, Adobe, Illustrator, Adobe InDesign, video editing software, audio editing software, Speednik, CRM        Certifications    Graduate Certificate-Asian Business Studies Tongji University, Shanghai, China       Professional Affiliations    Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) , , 2007      Presentations    Manage all tradeshows, events distributor sales conferences and professional trade meetings Supervised and developed account teams, responsible for 90% client retention rate, new business sales presentations, employee and team goal setting, conducted staff performance evaluations, managed vendor work with outside agency partners      Skills    Marketing, Advertising, Public Relations, Roi, Budgeting, Media Strategy, Social Media Strategy, Content Creation, Forecasting, Pr, Site Layout, Strategic Planning, Teaching, Buying, Buying/procurement, Sales, Media Buying, Associate, Training, And Marketing, Branding, Account Executive, And Sales, Sales To, Tradeshows, Clients, Agency Partners, Business Sales, Forecasts, Marketing Strategy, Product Marketing, Sales Presentations, Basis, Budget, Distributor Sales, Marketing Department, With Sales, Account Sales, Accounts And, Accounts Manager, Budgets, Corporate Accounts, Corporate Sales, Increasing Sales, Isr, Key Account, Key Accounts, Marketing Plan, Million, Monthly Sales, National Sales, New Products, Pricing, Regional Sales, Sales Contract, Sales Force, Sales Forecast, Sales Revenue, Sales/marketing, Increase, Liaison, Tradeshow, Account Management, Bankruptcy, Different Accounts, Proposals, Database, Account Planning, Adobe Indesign, Ambitious, Catalyst, Channel Management, Crisis Management, Crm, Customer Relationship Management, Diesel, Excel, Hyperion, Illustration, Illustrator, Indesign, Interactive Media, Lotus Notes, Marketing/advertising, Masters Of Business Administration, National Accounts, Natural, Oracle, Photoshop, Powerpoint, Product Management, Relationship Building, Rest, Sales And, Sales Campaign, Sales Generation, Share Of Voice, Steering, Suspension, Team Player, Voice, Word, Automotive, Business Management, Mba, Aviation, Rural Electric, Sampling   "
PUBLIC-RELATIONS,"         COMMUNICATIONS DIRECTOR         Professional Summary    Seasoned communications pro and results-driven communications strategist with award-winning writing and editing credentials, proven successes in media relations/pitching, and longtime experience in Web and social media content.      Skills          Superior verbal and written communication skills  Excellent media contacts  Crisis communication  Web content      Brand development and management  Analytical thinker  PowerPoint presentations  Adobe Photoshop            Work History      Communications director  ,     09/2013   to   Current     Company Name   ‚Äì   City  ,   State      Responsible for all internal and external communications for non-profit agency providing counseling, shelter and services to 90,000 Pennsylvanians each year.  Media relations/government relations/fundraising.  Web site design and content/social media (Facebook, Twitter, YouTube, Pinterest).  Annual report/statewide fatality report/publications design & content.  Developed and managed communications strategies, plans and budgets.  Planned and launched innovative, creative and effective communications campaigns, such as a press conference to honor domestic violence victims at Capitol Rotunda which resulted in participation by governor and 19 legislators and statewide media coverage.  Oversaw and adhered to the communications department budget.         Communications director Pennsylvania Auditor General  ,     01/2005   to   01/2013     Company Name   ‚Äì   City  ,   State      Responsible for all internal and external communications for department of 750 employees serving 12.5 million state residents Issued more than 300 press releases each year, plus media inquiries Web site design and content/social media National award for ""PR on a Shoestring'' & honorable mention for Web site Special assignments reporter, Pittsburgh Tribune-Review (2004-2005) Focused on in-depth background reports on topical political, economic issues High-profile breaking news such as President Reagan's state funeral Recognized as business writer of year by Pennsylvania Society of Professional Journalists for coverage of US Airways' bankruptcy.         Chief communications officer  ,     08/2001   to   04/2003     Company Name   ‚Äì   City  ,   State      Responsible for all internal and external communications for Fortune 700 international toolmaker with more than 14,000 employees in 64 global markets, including Germany, India and China.  Speechwriting, annual report and other executive communications, community relations, government relations, corporate philanthropy.  Served as the primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts.  Developed and managed communications strategies, plans and budgets.         Vice president  ,     02/1998   to   08/2001     Company Name   ‚Äì   City  ,   State      Speechwriting, annual reports, crisis communications, government relations.  Marketing communications and strategic planning.  Blue-chip clients included Firestone (Explorer tire fiasco), HealthSouth, Visa.  Developed key messaging, branding and positioning statements.  Planned and launched innovative, creative and effective communications campaigns, such as Os-Cal bone supplement, placing former Olympic skater Peggy Fleming on ABC's ""Good Morning, America''¬†         Manager  ,     12/1996   to   02/1998     Company Name   ‚Äì   City  ,   State      Responsible for all external communications for Fortune 500 natural-gas utility with more than 350,000 customers in Pennsylvania and Maryland.  Media relations, customer relations, government relations, marketing.  Public Utility Commission as a model in the state.  Developed and managed communications strategies, plans and budgets.  Created and implemented external and internal communications strategies for key company initiatives such as energy deregulation and retail shopping for natural gas         Editor/Reporter  ,     09/1985   to   12/1996     Company Name   ‚Äì   City  ,   State      Award-winning reporter and editor with experience in sports, news, business.  Assigned to major stories including sale of Pittsburgh Pirates, financial collapse of Westinghouse Electric, and energy deregulation in Pa.         Editor/Reporter  ,     09/1981   to   09/1985     Company Name   ‚Äì   City  ,   State      As scholastic sports editor, operated staff of 12 full-time reporters, copy editors and photographers for sixth-largest Sunday paper in U.S.  Investigative reporter in sports, news.         Education      Bachelor of Arts  :   Communications  ,    1977     Pennsylvania State University   -   City  ,   State     communications Reporter and editor of Daily Collegian, college newspaper         MFA  :   creative non-fiction  ,   June 2004     Spalding University    -   City  ,   State           Accomplishments      Youngest scholastic sports editor in nation at top-10 Sunday newspaper  Numerous communications awards, including PA business writer of year and national award for PR on a Shoestring  Oversaw communications for auditor general's 2008 re-election campaign that rolled up third-largest vote total in PA history, outpolling President Obama in Keystone State  Crisis communications for Fortune 700 companies including Firestone, Equitable Resources and Kennametal Inc.        Skills    agency, community relations, content, counseling, creative writing, crisis communications, clients, customer relations, editor, financial, fundraising, government, Explorer, marketing, Marketing communications, Media relations, natural-gas, press releases, PR, profit, publications, reporter, Speechwriting, stories, strategic planning, Web site design and content, Web site, professional writing, writer, annual reports      Additional Information         Awards: Pennsylvania Keystone Press Award, first place, 1990 Golden Quill Award, first place, 1989 Associated Press Sports Editors, fifth place (national), 1986 Associated Press Managing Editors, first place, 1979      "
PUBLIC-RELATIONS,"           PROPERTY MANAGEMENT ASSISTANT         Professional Summary     Dedicated Public Relations Specialist with vast experience managing external public relations and media agencies. Skillfully manages multiple tasks and meets tight deadlines in high-pressure environments.       Skills          Bilingual in English and Spanish  Computer skills  Creative Writing  Strategy development  Social media coordination  Media relations      Critical thinking  Campaign management  Fact checking  Information gathering  Strategic Planning  Social media marketing            Work History      Property Management Assistant  ,     01/2018   to    Current      Company Name    ‚Äì    City  ,   State        Introduced prospective tenants to types of units available and performed tours of premises.  Communicated with clients and tenants while offering strategic solutions to remedy problems.  Communicated effectively with owners, residents and on-site associates.  Generated professional networks by engaging in professional, industry and government organizations.  Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.         Public Relations Coordinator  ,     08/2017   to   06/2018     Company Name    ‚Äì    City  ,   State        Identifying clients' needs through market research and analysis and developing forward-thinking strategies.  Analyzing clients' objectives and interests in order to create meaningful relations with media and public personas to utilize for campaigns and projects.  Creating proposals for various activations and events.  Developing and cultivating ambassadors for campaigns.  Researching and organizing event elements, including venues, guest speakers, influencers, etc.  Executing and monitoring performance of campaigns to boost brand awareness and profitability.  Analyzing the results of campaigns and reporting observations to the client through our post-event reports.  Drafting and distributing press releases, media alerts, media invites, briefing documents, and opinion editorials.  Liaising with journalists to pitch and secure the necessary media coverage.  Monitoring media coverage  Maintaining an up-to-date media list  Compiling monthly reports, and end of campaign reports.         Faculty Liaison/Textbook Supervisor  ,     04/2015   to   06/2017     Company Name    ‚Äì    City  ,   State        Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.  Developed strategies to study trends in customer behavior, so as to anticipate future opportunities for growth.  Responded to requests for information from media or designated appropriate spokesperson or information source.  Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.  Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.  Increased revenues and supported business goals by developing public relations strategies and campaigns.  Actively listened to customers' requests, confirming full understanding before addressing concerns.  Led projects and analyzed data to identify opportunities for improvement.  Resolved problems, improved operations and provided exceptional service.         Stockroom Supervisor  ,     09/2013   to   01/2015     Company Name    ‚Äì      State        NYC - Mens Shoes, Stocked and replenished merchandise according to store merchandising layouts.  Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.  Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.         Education        Criminal Justice      Bronx Community College   -   City  ,   State           Associate of Arts  :   Video Game Design      Southern New Hampshire University   -   City  ,   State           Certifications      Computer Science Certificate, CENTU Dominican Republic - 2009  Intermediate Python Coder/Data Analyst and advancing, DataCamp        Skills      Bilingual in English and Spanish  Computer skills  Creative Writing  Strategy development  Social media coordination  Media relations    Critical thinking  Campaign management  Fact checking  Information gathering  Strategic Planning  Social media marketing        Work History      Property Management Assistant  ,   01/2018   to    Current      Company Name   ‚Äì   City  ,   State      Introduced prospective tenants to types of units available and performed tours of premises.  Communicated with clients and tenants while offering strategic solutions to remedy problems.  Communicated effectively with owners, residents and on-site associates.  Generated professional networks by engaging in professional, industry and government organizations.  Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.         Public Relations Coordinator  ,   08/2017   to   06/2018     Company Name   ‚Äì   City  ,   State      Identifying clients' needs through market research and analysis and developing forward-thinking strategies.  Analyzing clients' objectives and interests in order to create meaningful relations with media and public personas to utilize for campaigns and projects.  Creating proposals for various activations and events.  Developing and cultivating ambassadors for campaigns.  Researching and organizing event elements, including venues, guest speakers, influencers, etc.  Executing and monitoring performance of campaigns to boost brand awareness and profitability.  Analyzing the results of campaigns and reporting observations to the client through our post-event reports.  Drafting and distributing press releases, media alerts, media invites, briefing documents, and opinion editorials.  Liaising with journalists to pitch and secure the necessary media coverage.  Monitoring media coverage  Maintaining an up-to-date media list  Compiling monthly reports, and end of campaign reports.         Faculty Liaison/Textbook Supervisor  ,   04/2015   to   06/2017     Company Name   ‚Äì   City  ,   State      Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.  Developed strategies to study trends in customer behavior, so as to anticipate future opportunities for growth.  Responded to requests for information from media or designated appropriate spokesperson or information source.  Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.  Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.  Increased revenues and supported business goals by developing public relations strategies and campaigns.  Actively listened to customers' requests, confirming full understanding before addressing concerns.  Led projects and analyzed data to identify opportunities for improvement.  Resolved problems, improved operations and provided exceptional service.         Stockroom Supervisor  ,   09/2013   to   01/2015     Company Name   ‚Äì     State      NYC - Mens Shoes, Stocked and replenished merchandise according to store merchandising layouts.  Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.  Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.      "
PUBLIC-RELATIONS,"         EDITOR       Summary     Detail-oriented and organized.  Accurate and well versed in database management. Strong organizational, technical and analytical skills.  Successfully manages multiple data entry projects at once.  Goes above and beyond given job responsibilities to achieve superior results and maintain company-wide data integrity.  Focused on delivering high quality results in a timely manner.       Highlights          Strong Financial Administration  Grant Management	  Budget Management  Goal Planning	  Business and Office Administration	  Community Outreach  Team Leadership  Strong problem solver         Human Resources Administration	  Workshop and Orientation Presentations  Excellent Organization Skills  Editing and Proofreading Microsoft Office Products  Pleasant demeanor  Filing and data archiving  Customer service-oriented            Experience      Editor     Sep 2002   to   Current      Company Name   Ôºç   City  ,   State     Oversee layout, design and content of featured publications.  Select relevant material for each issue, considering cost and benefit.  Generate ideas for feature articles with the writing staff.  Commission work by freelance and in-house writers.  Manage writing staff and liaise with artists and photographers.  Arrange for copyright permissions.  Raise the profile of the magazine.  Network and recruit for sponsorships.  Ensure staff meets established deadlines.         Bookkeeping Specialist     Jun 2012   to   Oct 2014      Company Name   Ôºç   City  ,   State     Financial Administration and Oversight of...  Accounts receivable (A/R) and accounts payable (A/P).  Insurances and contracts.  Monthly records/planning/reconciliation of all bank accounts.  Daily invoices and primary databases.  Reimbursements and petty cash.  Human resources procedures.  Maintaining updated volunteer database.  Contract revision.         Public Relations Administrator/Bookkeeper     Aug 2006   to   Feb 2009      Company Name   Ôºç   City  ,   State     Manage public outreach, recruitment and relations with sponsoring/supporting community programs and events.  Conduct group and individual information meetings.  Assist potential sponsors with goal planning.  Assist in identifying and addressing barriers to complete established goals.  Develop and present goal setting workshops and orientations.  Provide bookkeeping support while managing database and conducting relevant analysis.         Project Manager (Profession Opportunity Grant for Immigration/Refugee Recipients     Apr 2003   to   Jan 2006      Company Name   Ôºç   City  ,   State     Provide resource information for potential students and participants ready for career search.  Coordinate with professional organization and post-secondary education institutions to recruit and attract skilled job seekers for the grant program.  Assist clients in communication with government agencies regarding Immigration/Refugee paperwork.  Conduct follow-up visits with clients, assess refugee settlements, and submit progress reports.  Supervise and evaluate project staff.   Management of all grant-related activities including budget and spending projections.  Conduct outreach, recruitment and awarding of subcontracts.  Collect, direct and develop all relevant grant data.  Conduct career management activities:  Assessment, counseling, job development and management of support services.         Education      Bachelor of Art  ,   Russian Language and Literature/Editing/Public Relations    Krasnodarsky Gosudarstvennyi Universitet (Kuban State University)   Ôºç   City  ,     Russia    Russian Language and Literature/Editing/Public Relations        Languages    Bi-Lingual in English and Russian      Skills     Accounts payable, Accounts receivable, A/P, Bookkeeping, Budget Management, Excellent Communication, Contracts, Counseling, Clients, Databases, Editing, English, Feature Articles, Financial goal setting, Human Resources, Layout and Design, Team Leadership, Managing, meetings, Microsoft OfficeProducts, Networking, Office Administration, Organization Skills, Presentations, Proofreading, Publications, QuickBooks, Recruitment, Russian, Workshops.    "
PUBLIC-RELATIONS,"         SENIOR ACCOUNT MANAGER         Professional Summary          Skills          Administrative  Administrative support  Budget  Business operations  Clients  Customer service  Senior management  Fashion  Inventory  Logistics      Managing  Marketing  Meetings  Office  Negotiating  PR  Pricing  Reporting  Sales  Supervision  Unique            Work History      SENIOR ACCOUNT MANAGER  ,     03/2015   to   11/2020       City  ,   State        Dynamic professional with experience enhancing executive productivity and improving
business operations.  Results-driven and operates well with minimal supervision to meet
demanding objectives.  Seeking to apply unique abilities as an Executive Assistant or related
position at Drunk Elephant where professional experience will be effectively utilized with the
opportunity for advancement.  Managed daily business operations for the QVC account including allocations, inventory,
purchase orders, sales reporting, analysis, QVC digital business, and on-air show
production.         PUBLIC RELATIONS COORDINATOR  ,     09/2012   to   03/2015     Company Name    ‚Äì    City  ,   State        Identified and implemented the company's PR, marketing and special event activities at
store-level by collaborating with management and vendors to maximize event strategies.  Created detailed run-of-show for seamless flow of events and executed all logistics.  Actively managed the PR budget and cut cost by negotiating pricing with vendors while
maintaining relationships.         MARKETING ASSISTANT  ,     07/2006   to   08/2012     Company Name    ‚Äì    City  ,   State        Planned and executed all store-level events including fashion productions, sales
promotions, charity partnerships, and new customer acquisition.  Liaised between all impacted departments and vendors to ensure proper
communications and reporting practices for a successful event outcome.         EXECUTIVE ASSISTANT     Provided highly diverse administrative support to the CEO and executive team by
managing travel, itineraries, expenses, meetings and special projects.  Managed office buildings by overseeing two receptionists, liaising with the facilities lead
and IT team to maintain all areas and facilitated an office expansion project.  Planned and executed all office-wide meetings and events., Provided hands-on executive support to senior management by managing day-to-day
administrative responsibilities and handling escalated customer service issues.  Facilitated a customer outreach program initiated to capture clients from store closures
by creating a distinctive and memorable service experience, which resulted in 60+ new
clients and over $85k in sales.         SPECIAL EVENTS COORDINATOR     Collaborated to plan and execute all branded events including field sales education and
retailer events.  Conducted post-event analyses to identify key learnings, establish best practices, and
determine ROI.         Education      Bachelor of Arts  :   Business Administration  ,   05/2011     California State University   -   City             Work History      SENIOR ACCOUNT MANAGER  ,   03/2015   to   11/2020       City  ,   State      Dynamic professional with experience enhancing executive productivity and improving
business operations.  Results-driven and operates well with minimal supervision to meet
demanding objectives.  Seeking to apply unique abilities as an Executive Assistant or related
position at Drunk Elephant where professional experience will be effectively utilized with the
opportunity for advancement.  Managed daily business operations for the QVC account including allocations, inventory,
purchase orders, sales reporting, analysis, QVC digital business, and on-air show
production.         EXECUTIVE ASSISTANT  ,          Provided highly diverse administrative support to the CEO and executive team by
managing travel, itineraries, expenses, meetings and special projects.  Managed office buildings by overseeing two receptionists, liaising with the facilities lead
and IT team to maintain all areas and facilitated an office expansion project.  Planned and executed all office-wide meetings and events., Provided hands-on executive support to senior management by managing day-to-day
administrative responsibilities and handling escalated customer service issues.  Facilitated a customer outreach program initiated to capture clients from store closures
by creating a distinctive and memorable service experience, which resulted in 60+ new
clients and over $85k in sales.         SPECIAL EVENTS COORDINATOR  ,          Collaborated to plan and execute all branded events including field sales education and
retailer events.  Conducted post-event analyses to identify key learnings, establish best practices, and
determine ROI.         PUBLIC RELATIONS COORDINATOR  ,   09/2012   to   03/2015     Company Name   ‚Äì   City  ,   State      Identified and implemented the company's PR, marketing and special event activities at
store-level by collaborating with management and vendors to maximize event strategies.  Created detailed run-of-show for seamless flow of events and executed all logistics.  Actively managed the PR budget and cut cost by negotiating pricing with vendors while
maintaining relationships.         MARKETING ASSISTANT  ,   07/2006   to   08/2012     Company Name   ‚Äì   City  ,   State      Planned and executed all store-level events including fashion productions, sales
promotions, charity partnerships, and new customer acquisition.  Liaised between all impacted departments and vendors to ensure proper
communications and reporting practices for a successful event outcome.         Skills     Administrative, administrative support, budget, business operations, clients, customer service, senior management, fashion, inventory, logistics, managing, marketing, meetings, office, negotiating, PR, pricing, reporting, sales, supervision, unique    "
PUBLIC-RELATIONS,"         CUSTOMER REFERENCE PROGRAM MANAGER       Summary     Senior customer reference program manager focused on cultivating client relationships for the purpose of strengthening their engagement in order to develop advocates for the company and solutions, consequently boosting sales and brand awareness.      Self-managed, quick learner that adapts well in a challenging environment and keeps projects on track. Strong contributor in a team environment, with a demonstrated ability to interact with IT professionals and C-level executives.¬†       Highlights          Customer engagement  Stakeholder relations  B2B customer programs  High tech industry focus  Problem solving      Skilled negotiator  Event planning & execution  Detail oriented, results driven  Effective communicator  Leadership            Experience      Customer Reference Program Manager     Nov 2010   to   Current      Company Name   Ôºç   City  ,   State     Manage global customer reference program for Manufacturing, Public Sector and Healthcare industries  Secure and prepare approximately 400 reference participants each year for sales needs, public relations opportunities, analyst/media interviews, and speaking engagements  Recruit/onboard customers to scale reference pipeline to support initiatives for corporate marketing, global campaigns, field marketing, industry strategy teams, product management, customer programs, public relations, analyst relations, and sales  Directly impact approximately $55M in sales annually  Effectively train sales teams on the identification of customer references and how to leverage advocates and their collateral to shorten the sales cycle  Partner with internal teams to develop compelling and strategic reference assets: customer profiles, customer slides, customer videos, webcasts, and podcasts         Director, Public Relations     Mar 2007   to   May 2009      Company Name   Ôºç   City  ,   State     Managed the communication of marketing messages to defined target audiences for multiple high tech clients  Wrote and distributed press releases and case studies; promoted news stories through print, online and broadcast media  Developed lead generation programs with trade associations and industry publications through newsletter sponsorships, trade show promotions and webcasts         Account Representative     Sep 2005   to   Mar 2007      Company Name   Ôºç   City  ,   State     Promoted, marketed and sold custom imprinted marketing solutions.  Assisted clients with developing marketing programs and campaigns.  Generated $75k in new client sales in the first nine months.         Sr. Manager, Sales Intelligence     Jan 2004   to   Jan 2005      Company Name   Ôºç   City  ,   State     Gathered and disseminated competitive intelligence. Analyzed win/loss data and formulated strategic counter-actions for sales teams.  Provided sales analysis and support tools to worldwide channel partners, improving sales performance and increasing revenues.  Established and managed an in-house reference management system serving global sales teams.  Secured customer contacts for public relations, field marketing projects and sales. Delivered reference program metrics to management.   Managed the production of responses to sales RFIs and coordinated corporate site visits.           Manager, Corporate Communications     Jan 1999   to   Jan 2004      Company Name   Ôºç   City  ,   State     Increased corporate visibility and improved corporate/product branding through public relations and advertising.   Expanded press relations, increasing the company's editorial placements by 150%.  Managed $1M annual budget for media buys, including broadcast, print and digital.   Supervised analyst relations including research inquiries and corporate presentations.  Coordinated press release pipeline, editing and distribution to wire and trade publications.  Directed the strategic planning and re-design of corporate web site and customer portal.         Education      Bachelor of Science  ,   Hotel Administration    Whittemore School of Business, University of New Hampshire   Ôºç   City  ,   State            Related Volunteer Work     Board Member, Marshwood Education Foundation 2009-2014   Chair, Public Relations Committee 2011-2014         Technical Skills      Microsoft Office: Word, Excel, PowerPoint  Database Management: Boulder Logic, Salesforce.com  Industry Tools and Reporting: Cognos, TechValidate     "
PUBLIC-RELATIONS,"         FAST FOOD RESTAURANT MANAGER           Summary    To join a company that offers me a stable and positive atmosphere and inspires me to enhance and
therefore to innovate the work culture for the betterment of all parties concerned.      Highlights          Computerized cash registers, Email software, Inventory management software, Laser printers, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Notebook computers, Personal computers, Point of sale POS software, Spreadsheet software Operating Vehicles, Mechanized Devices, or Equipment  Resolving Conflicts and Negotiating with Others  Training and Teaching Others  Laptop computers, Microsoft Word, Personal computers, Scheduling  software Organizing, Planning, and Prioritizing Work Judging the Qualities of Things, Services, or People Documenting/Recording Information Developing and Building Teams Experience with: Adobe Systems Adobe Acrobat, Adobe Systems Adobe Acrobat software, Adobe Systems Adobe Flash      Experience in; Placing food orders, making weekly employee schedules, interviewing, hiring and termination of employees               Experience      Fast Food Restaurant Manager    March 2013   to   May 2016     Company Name   Ôºç   City  ,   State      Monitor employee and patron activities to ensure liquor regulations are obeyed Count money and make bank deposits Monitor food preparation methods, portion sizes Investigate and resolve complaints regarding food quality, service, or accommodations Monitor budgets and payroll records Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity Schedule staff hours and assign duties Establish standards for personnel performance and customer service Perform some food preparation Keep records required by government agencies regarding sanitation or food subsidies Review work procedures and operational problems to determine ways to improve service, performance, or safety Order and purchase equipment and supplies Estimate food consumption to anticipate amounts to be purchased or requisitioned Assess staffing needs Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable Making Decisions and Solving Problems Training and Teaching Others Performing for or Working Directly with the Public Guiding, Directing, and Motivating Subordinates Developing and Building Teams Communicating with Supervisors, Peers, or Subordinates Resolving Conflicts and Negotiating with Others.          Public Relations Manager PR Manager    April 2010   to   July 2012     Company Name   Ôºç   City  ,   State      Establish and maintain effective working relationships with clients, government officials, and media representatives and use these relationships to develop new business opportunities Write interesting and effective press releases, prepare information for media kits, and develop and maintain company internet or intranet web pages Identify main client groups and audiences, determine the best way to communicate publicity information to them, and develop and implement a communication plan Develop and maintain the company's corporate image and identity, which includes the use of logos and signage Direct activities of external agencies, establishments, and departments that develop and implement communication strategies and information programs Draft speeches for company executives and arrange interviews and other forms of contact for them Evaluate advertising and promotion programs for compatibility with public relations efforts Manage special events, such as sponsorship of races, parties introducing new products, or other activities the firm supports, to gain public attention through the media without advertising directly Communicating with Persons Outside Organization Establishing and Maintaining Interpersonal Relationships Communicating with Supervisors, Peers, or Subordinates Thinking Creatively Organizing, Planning, and Prioritizing Work Making Decisions and Solving Problems Performing for or Working Directly with the Public Interacting With Computers Developing Objectives and Strategies Experience with: Microsoft Office software, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Photocopying equipment.          Child Daycare Worker    May 2001   to   June 2010       City  ,   State      Perform first aid or cardiopulmonary resuscitation (CPR) when required Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills Observe children's behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children's health Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children Help prepare and serve nutritionally balanced meals and snacks for children Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior Remove hazards and develop appropriate boundaries and rules to create a safe environment for children Work with parents to develop and implement discipline programs to promote desirable child behavior Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates Transport children to schools, social outings, and medical appointments Regulate children's rest periods and nap schedules Supervise and assist with homework Keep records of play, meal schedules, and bill payment Making Decisions and Solving Problems Establishing and Maintaining Interpersonal Relationships Performing General Physical Activities.          General Manager    June 2016       Company Name   Ôºç   City  ,   State     Managed the day-to-day tactical and long-term strategic activities within the business.   Conducted cost, schedule, contract performance, variance and risk analysis.   Reduced and controlled expenses by improving resource allocation.   Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.          Education      Associate's Degree   :   Phlebotomy Technician/Phlebotomist  ,   February 2014      City  ,   State      Phlebotomy Technician/Phlebotomist Match laboratory requisition forms to specimen tubes Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies Draw blood from arteries, using arterial collection techniques Draw blood from capillaries by dermal puncture, such as heel or finger stick methods Collect fluid or tissue samples, using appropriate collection procedures Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels Getting Information Updating and Using Relevant Knowledge Identifying Objects, Actions, and Events Making Decisions and Solving Problems Experience with: Blood collection syringes, Blood drawing syringes, Blood glucose monitoring equipment, Capillary tubes, Sputum cups, Sterile vacutainer tubes, Venipuncture butterfly needles, Venipuncture needles         Associate's Degree   :   Business Administration and Management  ,   November 2011    DeVry University   Ôºç   City  ,   State      Business Administration and Management        Additional Information      Coaching and Developing Others Coordinating the Work and Activities of Others Updating and Using Relevant Knowledge Staffing Organizational Units Scheduling Work and Activities Communicating with Persons Outside Organization Performing Administrative Activities Inspecting Equipment, Structures, or Material        Skills    Adobe Acrobat, Adobe, advertising, arts, Draw blood, budgets, cash registers, Coaching, Interpersonal, communication skills, CPR, client, clients, customer service, delivery, Directing, Email, equipment maintenance, Estimating, special events, first aid, Flash, forms, government, drawing, image, Inventory management, Laptop computers, Notebook computers, Laser printers, logos, money, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Microsoft
  Word, Microsoft Word, Microsoft Word, Negotiating, Organizing, payroll, personnel, policies, POS, press releases, promotion, public relations, publicity, quality, reading, Recording, repairs, resuscitation, safety, Scheduling, Collect specimens, speeches, Spreadsheet, staffing, Teaching, type, Venipuncture, web pages   "
PUBLIC-RELATIONS,"         ASSISTANT DIRECTOR OF POLAR EXPEDITIONS       Summary    To acquire an executive assistant position with a dynamic company. My detailed project management, writing, creative and communication experience will allow me to take a leadership role in managing multiple responsibilities.      Highlights        Strong digital/film photography, photo editing and print design skills
*Great presentation skills creating visually appealing and concise presentations, proposals and brochures
*PC/Mac literate: Word, Excel, Outlook, PhotoShop, InDesign, PowerPoint, MapPoint, Leo Software              Experience     04/2011   to   12/2011     Assistant Director of Polar Expeditions    Company Name   Ôºç   City  ,   State      Expedition sales and procurement: Sold polar adventure expeditions to global clientele and maintained client and vendor relationships.  Communicated to clients the details of expeditions (cost, payments, what to expect, requirements & forms).  Developed and contributed to the success of the largest South Pole season in the company's history.  Negotiated vendor agreements and wrote industry related agreements.  Managed and created project/expedition timelines.  Created detailed expedition and client itineraries.  Produced commission income and built industry-related partnerships.  Created handbooks, expedition summaries, expedition blogs (wrote successful Greenland Crossing blog).  Digital photography and video.  Tracked client payments, invoicing, commissions, etc.  Social media and networking.         03/2007   to   01/2012     Designer    Company Name   Ôºç   City  ,   State      As an Independent Contractor I Produced direct marketing materials (brochures & catalogs) and established company branding.  Responsibilities included;.  Extensive photo editing and digital photography.  Created layout, writing and design of successful direct marketing materials.         03/2004   to   01/2009     Executive Assistant/Loan Closer    Company Name   Ôºç   City  ,   State      Worked closely with Executive VP/Principal, Assistant VP, CFO, development, analyst, property management, prestigious investors and third party clients in a deadline-driven setting to ensure successful financing of commercial investments.  Managed highly confidential information, executive calendar and supervised project timelines.  Photographed commercial properties for use in proposals and finance/investor packages.  Created finance/investor packages that successfully gained lender financing and investor support.  Managed due diligence involving lenders, third party inspectors, appraisers and attorneys.  Administered multiple loan closings in cooperation with investors, attorneys, lenders and title companies.  Developed mortgage section of database software in conjunction with LeoSoftware.  Drafted agreements and managed details of confidential paperwork simultaneously on multiple deals.  Oversaw deal calendar and coordinated all projects from conception to close.  Maintained extensive closing book library.  Entertained clients at events and managed event planning/organization including invitation designs.  Managed closings totaling $300 million in 2007.         04/2000   to   06/2003     Public Relations Associate    Company Name   Ôºç   City  ,   State      Managed event/meeting logistics and travel nationally and internationally.  Organized confidential meetings with high-profile political clients.  Conducted talent management and media for grand openings across the U.S.  Client research and significant participant in strategy sessions.  Arranged media meet and greet opportunities for executive and political clients.  Media outreach: Contacted and placed T.V., radio and print media at prestigious events.  Drafted media releases, proofed/edited proposals and associated written materials.  Created format/compiled data for confidential survey distributed by the Illinois Department of Public Health.         08/1999   to   03/2000     Image Coordinator    Company Name   Ôºç   City  ,   State      Managed images (film & digital) for business-to-business catalogs, fliers and newspaper ads.  Assisted direction of photo shoots.  Retouched low-res images and communicated retouching guidelines to in-house staff and print vendors.  Edited layouts; prepared fliers, ads and catalogs for print; and coordinated the use of stock photography.  Managed multiple projects and vendor relations in a highly deadline driven agency.  Creative personnel communicator (art directors, photo department, designers and account managers).         04/1998   to   08/1999     Assistant    Company Name   Ôºç   City  ,   State      Assisted directors, board of directors and human resources.  Key participant in the development of fundraising events, including staffing events such as the annual benefit concert which gained support for the Jewish Community Centers.  Drafted employee resource book, assisted in hiring office clerks, organized board meetings and other functions.          Education          Bachelor of Arts  :   Photography & Fiction Writing    Columbia College Chicago   Ôºç   City  ,   State      GPA:   Dean's List    Dean's List¬†Spring 1999        Skills    photo, PhotoShop, ads, analyst, art, agency, book, branding, brochures, catalogs, closing, concise, clientele, Client, clients, database software, Digital photography, direct marketing, direction, due diligence, event planning, film, finance, financing, forms, fundraising, hiring, human resources, InDesign, investments, invoicing, layout, logistics, Mac, materials, meetings, Excel, office, Outlook, PowerPoint, Word, communicator, networking, newspaper, personnel, photo editing, photography, presentations, presentation skills, print design, print media, procurement, property management, proposals, Public Health, radio, research, sales, staffing, strategy, vendor relations, video, written  Desktop Publishing Software: Photoshop, InDesign     "
PUBLIC-RELATIONS,"       EXECUTIVE DIRECTOR       Professional Summary     Non-Profit Executive Director   Over 15 years of progressive experience in non-profit management with a wealth of experience in grant-writing, fund raising, development, public relations and marketing       Experience      Executive Director     May 2001   to   Current      Company Name   -   City  ,   State     Providing overall management of the legislatively mandated Early Learning Coalition Working with the Board of Directors to develop and implement the agency's strategic visions while keeping the Board informed on issues that affect programs;  Making sound recommendations regarding program management  Providing overall financial management of $6 million annual budget and direction for funding consistent with Board policy and directives; preparing budgets and ensuring financial accountability and sustainability   Providing oversight for the service delivery system in accordance with the mission and purpose of the agency   Managing fund raising and maintaining strong relationships with funding sources; grant-writing   Managing marketing and public relations functions to further the identity of the agency in the community   Providing oversight of the resources allocation processes and procedures   Serving as an advocate with local agencies, associations, institutions, media, local state and federal government, and allied organizations   Supervising a staff of 16   Other duties include: oversight of contracts and compliance; monitoring and encouraging best practices agency wide; implementation of the agency's strategic plan in accordance with the Board's mission and vision; staff development, including training and succession planning; and promoting a culture of teamwork, accountability, and transparency.         Public Relations Officer     Jan 1997   to   Apr 2001      Company Name   -   City  ,   State     Served as press/media contact for all museum activities, exhibitions, events and programs   Developed annual public relations plan and budget   Developed promotional/advertising strategy utilizing all media to increase attendance at exhibitions, programs and special events with particular emphasis on blockbuster exhibitions, major campaigns, traveling exhibitions, educational programs and the museum store and restaurant   Produced/supervised all publications including bi-monthly newsletter, invitations, brochures and advertisements Planned and implemented special events and fund raising events; wrote grant proposals  Managed facility rentals   Supervised group tour coordinator, development interns and volunteers          Coordinator of Community Relations     Feb 1994   to   Jul 1997      Company Name   -   City  ,   State     Served as contact for all aspects of public relations, education, marketing and development for non-profit organization providing in-home services for the terminally ill in the Jackson, Mississippi metropolitan area and 23 central and southwestern Mississippi counties   Promoted hospice awareness in the community and with the medical referral base through public speaking opportunities, special projects, seminars and newspaper/journal articles   Developed and implemented annual agency marketing plan, maintained marketing calendar, developed marketing materials and carried out marketing activities throughout the service areas   Developed organization's annual report   Planned and implemented special events   Wrote grant proposals  Developed in-service education activities for staff   Participated on interdisciplinary team   Recruited and supervised volunteers          Program Development Specialist     Jul 1985   to   Feb 1994      Company Name   -   City  ,   State     Developed supervised, coordinated and monitored various programs for the elderly in seven counties in central Mississippi Promoted programs through public speaking, training, planning, writing grant proposals, budgeting and developing contracts   Monitored service providers in case management, congregate and home delivered nutrition, adult day care services, legal services and emergency services   Served in liaison capacity between the State Division of Aging and Adult Services and service providing contractors   Edited the agency newspaper and developed additional public relations campaigns   Developed statewide educational project on alcohol abuse/drug misuse in the elderly   Supervised Program Development Specialist I         Career Accomplishments      Have successfully developed several programs from the grassroots level including the first adult day care service in Jackson, Mississippi and the Mississippi Crafts Festival at the Mississippi Museum of Art  Have written/collaborated in writing numerous non-profit grant requests resulting in awards from the Robert Wood Johnson Foundation, Drug Free Schools and Communities, the Institute of Museum and Library Services, Publix Supermarket Charities, United Way of Santa Rosa County, and Leadership Santa Rosa, among others   As the only Executive Director of the Early Learning Coalition,have successfully directed the operations with clean audits and exceptional monitoring results        Certifications     Certified Trainer,  Bridges Out of Poverty  ¬†   Certified Facilitator,  Getting Ahead in a Just Getting By World ¬†       Professional Affiliations      National Association for the Education of Young Children; Southern Early Childhood Association; Northwest Florida Association for the Education of Young Children , 2006 to Present  Public Relations/Newsletter Chairperson, NW FL Affiliate   President Elect, NW FL Affiliate National Association for the Education of Young Children (NAEYC) and its affiliate organizations are professional membership organizations that work to promote high- quality early learning for all young children.     Association of Early Learning Coalitions,  2007 to present	  Served as Small Coalition Representative   AELC is an organization comprised of Early Learning Coalitions throughout the State of Florida, supporting the overall goal of developing and administering comprehensive school readiness and voluntary pre-kindergarten programs.        Community Service Organizations      Santa Rosa Community Alliance,  2015  ¬†    ¬†   Health Professions Opportunity Grant (HPOG) Family Services Committee , Pensacola State College, 2013 to present     Santa Rosa Bridges, Inc. , (local Bridges Out of Poverty Project) 2013 to present   Currently serve on Board of Directors   Co-Chair of Public Relations Committee   Serve on Finance Committee     Early Childhood Advisory Board, Pensacola State College , 2011 to present    Healthy Start Coalition of Santa Rosa County , 2007 to Present   Currently serve on the Executive Committee as Secretary       Education      Bachelor of Science  ,   Social and Rehabilitation Services   1981     University of Southern Mississippi   -   City  ,   State  ,   USA    Graduated with Highest Honors with a minor in criminal justice        Associate of Arts  ,   Liberal Arts   1979     Clarke College   -   City  ,   State  ,   USA    Graduated with Highest Honors        Skills      Extensive experience working with Boards of Directors  Supervision and management  Development and fund raising  Communications  Marketing  Public Relations  Fiscal Operations  Volunteer recruitment and coordination  Microsoft Office Suite     "
PUBLIC-RELATIONS,"         CONTENT STRATEGIST       Summary     Energetic and persuasive Public Relations Specialist offering expertise in public speaking, advertising and media relations. Seeking employment with an established company which will utilize my skills, creativity and enthusiastic approach while allowing me to grow as an individual and further strengthen my abilities.       Highlights          Microsoft Office  Social Media Marketing  Strong Editing Skills  Project Management  Exceptional Writing and Grammar  Graphic Design  Expert Computer Knowledge  Analytical Skills       Public Relations Specialist  Skilled Typist   Telephone Skills/Multi-Line  Fast & Accurate Data Entry  Correspondence  Search Engine Advertising  Vector Media  Photography  Profit & Growth Strategies              Experience      Content Strategist     Jan 2015   to   Current      Company Name   Ôºç   City  ,   State     Create outlines, storyboards, graphics concepts, prototype page layout.   Edit copy for writers and provide feedback to visual design team.   Act as project manager and simultaneously manages several projects.   Handle all SEO techniques, and responsible for executing all online marketing campaigns.    Responsible for ALL content management, social media tools, photo editing software and Office software   Responsible for writing a minimum of five news articles daily.   Assisted with and coordinated all public relations events for the launch of the website.         Public Relations & Marketing Manager     Mar 2013   to   Current      Company Name   Ôºç   City  ,   State     Create in-depth marketing proposals for restaurants.  Implement strategic and community-building campaigns, promotions and contests centered on increasing in-store visits to our clients' restaurants, build brand loyalty for Marion Restaurant Guide and the growth of our online brand.  Research followers, organizations & influences to grow fans & build engagement of our website & social media platforms.  Plan & execute all events hosted by the Marion Restaurant Guide and for clients.  Work with all departments to identify trends and developments that influence Public Relations.  Design and maintain all web content, graphics contents, promotional videos, email blasts and email newsletter.   Work to develop & maintain relationships with company sponsors.  Successfully handle multiple advertising budgets simultaneously.         Client/Community Coordinator     Sep 2009   to   Current      Company Name   Ôºç   City  ,   State     Set up over three hundred active B2B accounts and maintained a positive work relationship with each client over the course of their contract.  Establish an maintain cooperative relationships with representatives of the community.  Act as the Digital Marketing Manager for all social media & online marketing.  Created a myriad of ad campaigns to promote our clients using Facebook, AdWords, Twitter, LinkedIn and more.  Responsible for the graphics needs for numerous clients, including designing logos, business cards, websites, fliers and more.  Worked as a Project Manager for over 100 businesses, providing sales and marketing expertise, handling budgets, and overseeing projects from conception to end.  Expanded product and company recognition in the national press to grow sales and enhance marketing.  Organize public events, contents, parties and more to increase product awareness.  Create all web content, email newsletters, and more.  Responsible for all administrative duties, including answering telephones, handling computer equipment, faxes, printing, data entry, spreadsheets and more.         Project Manager | Advertising     May 2010   to   Sep 2010      Company Name   Ôºç   City  ,   State     Successfully managed a sales team of 15 on a new city-wide project.  Encouraged local businesses to support their community by advertising on banners displayed city-wide.  Created advertising plans that encouraged clients to advertise & support Marion.  Designed logos for many businesses.  Lead the sales team to increased sales by over 30% from the previous year for the entire city.  Responsible for starting and accurately maintaining all data sheets, contact lists, sales, and proofing.         Wireless Specialist     Jan 2006   to   Jan 2006      Company Name   Ôºç   City  ,   State     Assisted with the development of new policies and procedures in a new department.  Responsible for the wireless department and overseeing all aspects of wireless activity.  Dealt with all levels of customer service and technical support.  Handled customer complaints in a professional courteous manner, resolving conflicts expeditiously.  Learned the process ofselling and increased wireless sales.  Expanded number of ""end of sale add-ons"" by 35%.  Reliably maintained a cash drawer for transactions.  Kept an accurate record of all wireless transactions on a computer database.         Education      Associate of Applied Science  ,   Marketing & Project Management   2016     Marion Technical College   Ôºç   City  ,   State      Marketing, Public Relations, Social Media and Journalism coursework        Associate of Applied Science  ,   Interactive Media   2016     Marion Technical College   Ôºç   City  ,   State      Coursework focuses on video production, image manipulation, web development, Internet development        Skills     Advertising  Analytical Skills  Scheduling Appointments  Budgets  Computer Knowledge  Client Relations  Customer service  Data Entry  Editing and Copywriter  Graphic Design  Project Managing  Marketing  Microsoft Office  Photography  Proofing  Research  Social Media    "
PUBLIC-RELATIONS,"         OPERATIONS MANAGER         Career Overview    Experienced and enthusiastic management professional with strong analytical, organizational and problem solving skills. Successful in overall operations in a fast paced environment, with an in-depth knowledge of sales, operations, finance and customer service.      Areas of Expertise        Operations management Effective leader Staff development Complex problem solving Inventory control Calm under pressure Sound judgment Supervision and training            Professional Experience      Company Name     September 2014   to   Current     Operations Manager   City  ,   State       Mentored, coached and trained all new reception team members.    Boosted company efficiency through streamlined reporting processes.  Created and maintained schedules for 8 departments.  Responsible for all payroll processes.  Consulted with the IT department and oversaw the launch, training and implementation of new salon software.  Responsible for all financial reporting to the accounting department.  Directly managed the salon's Operations Coordinator and maintenance team.  Worked to maintain inventory levels and reduce overall shrink in the retail aspect of the business.           Company Name     September 2010   to   September 2014     Salon Manager   City  ,   State      Managed team of 18 professionals.  Directed strategic initiatives to achieve projected monthly sales goals. Coordinated and oversaw all day-to-day business operations inclusive of ordering of supplies, payroll, facility maintenance and schedules.   Reduced and controlled expenses by adhering to budgets and researching and applying cost effective alternatives.   Surpassed revenue goals in four consecutive quarters.   Increased profits by 20% over previous year for 13/14 fiscal.   Ran highest grossing revenue per chair location in the company. Trained and monitored customer service representatives to ensure quality customer service.   Provided training, mentoring and guidance for new and existing employees.   Consulted and assisted in over seeing operations for other area locations.   Promoted to Operations Manager of the salon's flagship location in New York, NY in September, 2014.           Company Name     February 2008   to   September 2010     Floor Manager   City  ,   State      Direct liaison between clients and technical staff.  Involved in all aspects of customer service to ensure superior service.  Created and maintained staff schedules.  Assisted in ensuring seamless and highly productive day-to-day goings on.  Monitored and tracked daily/yearly/weekly sales in all departments.  Promoted to Salon Manager of the company's Greenwich, CT location in September, 2010.           Company Name     February 2003   to   February 2008     Marketing & Public Relations Director/Manager   City  ,   State      Developed and implemented marketing and business plans, designed press releases and promotional materials.   Coordinated and oversaw all promotional and special events. Simultaneously managed multiple projects under tight deadlines. Developed advertising and PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes and direct mail campaigns.   Initiated direct marketing programs from creative concept to production and implementation.   Developed in-house database that targeted new customers. Negotiated, purchased, and scheduled newspaper, radio, and outdoor advertising.   Supervised the development and maintenance of the company's Web site.   Assisted the owner in managing company operations.   Monitored customer service representatives to ensure quality customer service.   Provided training and guidance for new employees.   Designed and presented training curriculum for personnel.   Human Resources coordinator.            Company Name     August 2001   to   February 2013     Administrative Assistant/Receptionist   City  ,   State      Direct liaison between clients, management and technical staff.  Involved with all aspects of customer service and appointment scheduling including solving problems, answering questions and working with customers to ensure fantastic service.  Greeted guests, performed general front office duties, answered phones, scheduled appointments and maintained reservations database.  Maintained computerized customer database.  Worked well with all levels of management and regularly assisted managers with projects.  Handled large call volume while maintaining accuracy, efficiency, and a positive, friendly attitude.  Operated cash registers and computer input applications.  Acquired excellent communication and interpersonal skills with the public and coworkers.  Promoted to Marketing and Public Relations Director/Manager in February 2003.           Education and Training      The College of Staten Island     2002       Bachelor of Science  :   Communications    City  ,   State  ,   US    Bachelor of Science: Communications, 2002 The College of Staten Island - New York Additional Information        Accomplishments    Additional Information Honors and Awards: Dean's List 1997-2002 High academic standing      Presentations    Developed advertising and PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes and direct mail campaigns      Skills    Customer Service, Receptionist, Retail Sales, Maintenance, Operations, Training, Marketing, Sales, Database, Public Relations, Advertising, Business Plans, Direct Mail, Direct Marketing, Excellent Multitasker, Human Resources, Pr, Promotional, Simultaneously, Trade Show, Budgets, Business Operations, Mentoring, Monthly Sales, Ordering, Payroll, Sales Goals, Clients, Administrative Assistant, Sales In, Weekly Sales, Answering, Cash, Liaison, Order Entry, Billing, Correspondence, Finance, Inventory, Inventory Control, Of Sales, Operations Management, Problem Solving   "
PUBLIC-RELATIONS,"         INTERN, CLAIM REPRESENTATIVE, HUMAN RESOURCES GENERALIST, PUBLIC AFFAIRS LIAISON SUPERINTENDENT         Executive Profile     To secure the role of Corporate Communications Manager in an effort to utilize exceptional verbal and written communication techniques to implement and advance the organization's strategic goals Exceptional written and verbal communication skills. Experienced implementation of institution-wide changes to promote and encourage inclusion, respect and dignity for all constituents. Highly skilled in creating a palatable business case about the benefits associated with diversity and inclusion. Proven capacity to collaborate proactively and diligently with stakeholders, while furthering the organization's diversity and inclusion goals. Dynamic interpersonal, analytical, organizational skills.    PROVEN COMPETENCIES:    Leadership, Relationship Building, Strategic Business Focus, Self-Improvement, Teamwork, Decision Making and Judgment, Adaptability, Inclusiveness, Agile, Quality, Accountability, Customer Focus (internal and external), Work Ethic, Resourcefulness, Communication (verbal and written), Critical Thinking, Flexible, Initiative        Skill Highlights          Project management  Leadership/communication skills  Human resources  Budgeting expertise  Negotiations expert      Employee relations  Self-motivated  Customer-oriented            Core Accomplishments      Project Management: ¬†   Initiated organization migration efforts which resulted in a more streamlined enterprise     Human Resources: ¬†   Spearheaded new employee engagement        Staff Development:   Launched well-received program of professional development courses for all staff.    Mentored and coached employees resulting in a 12% increase in productivity.         Professional Experience      Company Name    City  ,   State    Intern, Claim Representative, Human Resources Generalist, Public Affairs Liaison Superintendent   05/1988   to   Current       Claim Section Manager at the Kalamazoo Operations Center.  Job responsibilities include developing goals, strategies and action plans that encourage unsurpassed customer service, while focusing on employee satisfaction and retention levels.  I am responsible for selecting and developing high quality, customer-focused managers and employees who will assist the company with achieving its goals and aspirations.  Additionally, I am directly responsible for implementing diversity and inclusion programs and initiatives for my section.  While at State Farm I have orchestrated the planning and implementation of transitions and redeployments.  My experience in the Human Resources Department provided in-depth training with conflict resolution issues, personal and confidential matters and implementation of diversity related programs.  Also dealt with a wide-array of legal and personnel issues.  My human resources experience equipped me to handle extensive guidance counseling issues, career counseling issues, and other training devices.          Company Name    City  ,   State    Public Relations Intern   01/1988   to   05/1988       Interned with Oprah Winfrey's production company in Chicago, Illinois.  This unique and memorable opportunity accentuated my writing, speaking and creativity skills.  Responsibilities included interacting with affiliate television and radio stations, drafting promotional materials and responding to fan mail.  I was often called upon to make verbal and written presentations to affiliate stations.  This experience enabled me to develop phenomenal public speaking and presentation skills.          Company Name    City  ,   State    Intern   01/1982   to   01/1985       Interned in the Public Relations Department.  Responsible for formulating, drafting and proofreading newsletters and other pertinent company-oriented documents.  This position enabled me to make verbal presentations about upcoming organizational changes to internal customers.          Education      Doctoral Degree  :  Organizational Management and Leadership Diversity and Inclusion   2013     University of Phoenix  ,   City  ,   State       Organizational Management and Leadership Diversity and Inclusion and after successfully defending my doctoral dissertation, while balancing a full-time career.         Master of Science Degree  :  Organizational Communications Diversity/Inclusion and Intercultural Communications   2011     Illinois State University  ,   City  ,   State      GPA:   GPA: 3.9     Organizational Communications Diversity/Inclusion and Intercultural Communications GPA: 3.9 Grade Point Average while effectively balancing a full-time career.         Bachelor's Degree  :  Journalism and Mass Communications Human Resources   1987     Drake University  ,   City  ,   State       Journalism and Mass Communications Human Resources Graduated in May of 1987 with a 3.0 grade point average while serving in several leadership capacities.  Served effectively as the president of the Black Student Organization (BSO), Resident Assistant (RA) and as a key member of the University's President's Council.         Skills    conflict resolution, Council, counseling, creativity, customer service, drafting, Human Resources, leadership, legal, mail, newsletters, organizational, personnel, presentations, presentation skills, promotional materials, proofreading, Public Relations, public speaking, speaking, quality, radio, television, unique, written      Additional Information      NOTABLE RECOGNITIONS: Selected for the highly competitive 2013 Governor's Award in Lansing, Michigan. Selected as the 2012 Athena Awards Honoree. Selected for the 2010 Tom Joyner Mother of the Year Award. Selected for the 2009 National Association of Female Executive Award. Selected for the 2008 President George Bush ""Point of Light"" Award. Selected for the 2008 Tyson's Food Mother of Distinction Regional Award. Selected for the 2007 YWCA's Woman of Distinction Award. Selected for the 2006 Congressional Award from Congressman Tim Johnson.         Professional Affiliations     President of Jack and Jill of America, Incorporated (Kalamazoo Chapter). Vice President of Kalamazoo's National Association for the Advancement of Colored People (NAACP). Vice-President of Alpha Kappa Alpha Sorority, Incorporated-Kalamazoo Chapter. Founder of the nationally acclaimed M.A.P.S. (Mentoring and Providing Scholarships) Program. Corporate America Columnist for the ""Kalamazoo Community Voices"" publication. Member of the Board of Trustees for Kalamazoo Country Day School. Member of Kalamazoo's Community in School's Advisory Board. Leadership Kalamazoo Graduate-2011. Radio Personality for the first African-American radio in Central Illinois-WXRJ-94.9 FM.     "
PUBLIC-RELATIONS,"         ACCOUNT MANAGER             Highlights          Excellent verbal and written communication skills  Ability to successfully complete multiple tasks concurrently  Superior organization skills  Exemplary interpersonal skills  Punctual and reliable  Exceptional Computer Proficiency  Microsoft Office (Word, Access, PowerPoint, Excel)  Internet Research  Social Media  CisionPoint  EVENTS:							PROGRAMS:  2012 Academy Award Gifting Suite                Experience      Account Manager    February 2013   to   Current     Company Name   Ôºç   City  ,   State      Enter advertising insertion orders into online systems (Salesforce & Fattail) Create monthly advertiser reports - reporting advertisement metrics Schedule online advertisements and Newsletters throughout the year Manage forecast and budget reports Travel to Tradeshows and represent the brand Assist with monthly billing Work on advertising proposals and competitive reports Manage distribution and circulation of Print Pull online advertisement data from database (IMS) Create Presentations, Event invites & Product Decks.          Media Coordinator    June 2012   to   January 2013     Company Name   Ôºç   City  ,   State      Coordinate, review, and edit various portions of 50+ domestic and international medical trade digital publications, including e-newsletters, product showcases, supplier bulletins, trade-show advisories, etc.  Manage ad materials for newsletters with advertisers, including requesting ad materials from advertisers and ensuring deadlines are met considering review, edit and deployment schedules Coordinate all advertisements including text, copy and digital medial for all e-newsletters to ready for production/publication Process and log ad materials into internal ad tracking and production computer program for newsletter assembly Review ad materials and test newsletters to ensure they are functional before deployment Assemble monthly ad close reports for each newsletter at the end of the month via excel to facilitate production of newsletter Provide diverse customer service and assistance as company liaison with advertisers Check and edit ad materials against ad specifications for accurate size, copy, image resolution and hyperlinks.          Supervising Production Coordinator    July 2011   to   June 2012     Company Name   Ôºç   City  ,   State      Responsible for creative development and execution of product placement in film & television Read and develop script breakdowns for client product placement opportunities Accountable for organization and documentation of client placement activity through update reports Lead in developing and presenting monthly product placement presentations Digitally create ""Set Still"" reports, client brochures, and event invitations Key liaison between clientele and studio; provide complete script to product analysis and placement Manage delivery and confirmation of effective product placements to the appropriate studios (including Warner Bros., Paramount, Universal, CBS-Radford, etc.) Assist in planning and execution of delivered product support for high-profile celebrity events; develop celebrity relationship to product creatively and logistically.          Production Intern    February 2011   to   June 2011     Company Name   Ôºç   City  ,   State      Perform diverse administrative and organizational tasks Organize the production and distribution of scripts Conduct online research Type up camera scripts and shot cards Support staff on projects for development and/or distribution.          Public Relations Intern    February 2010   to   June 2010     Company Name   Ôºç   City  ,   State      Responsible for social networking (Twitter) Distribute product pitches to press (newspapers, magazines, bloggers) Research environmentally friendly (""green"") beauty companies Obtain, update and organize client contact information Compile and review expense reports for accuracy and completeness Compile and distribute client press clips Organize and distribute product samples and press releases to media outlets.          Marketing Intern    September 2009   to   January 2010     Company Name   Ôºç   City  ,   State      Diverse marketing assistance for fast growing internet radio station with 11 premium radio stations Responsible for social networking (Twitter, Facebook, and blogs) updates for all 11 stations Upload, mix, qualification tags, album art, etc.  for online music library Record commercial spots and promos broadcasted during music breaks Help organize and create play list for various online radio stations Develop pitch ideas for potential sponsors.          Admissions Assistant    September 2008   to   June 2010     Company Name   Ôºç   City  ,   State      Assist students, faculty and university administration with various admission policies, procedures and activities.  Accountable for organization and administration of student applications.  Responsible for scanning and indexing documents into database.          Education      Bachelor of Arts   :   Public Relations and Journalism      Seton Hall University   Ôºç   City  ,   State      GPA:   Cum Laude    Public Relations and Journalism Cum Laude        Skills    administrative, Adobe Photoshop, Premiere, ad, advertisements, advertising, product analysis, art, assembly, billing, brochures, budget, Chinese, interpersonal skills, competitive, clientele, client, customer service, database, delivery, creative development, documentation, edit, Fame, fast, film, functional, image, IMS, indexing, marketing, materials, Access, Excel, Microsoft Office, PowerPoint, Word, networking, Newsletters, newsletter, newspapers, Internet Research, online research, Oracle, organizational, organization skills, camera, policies, presenting, Presentations, press, press releases, proposals, publications, publication, radio, Read, reporting, Research, scanning, scripts, script, television, Type, Video, written communication skills      Professional Affiliations    Order of Omega Greek Honor Society Member Alpha Phi Sorority Member March 2007- Present Marketing Club Member January 2009- Present Relay for Life Participant April 2007, 2008, 2009, 2010 SHU 500 Volunteer September 2006, 2007, 2008, 2009    "
PUBLIC-RELATIONS,"         UNIT PUBLICIST       Summary    To utilize and further develop the skills acquired through significant work experience in the fields of public relations, marketing, advertising, fashion and event planning.  [Willing to travel]      Skill Highlights          Media relations  Special events planning  Public relations expert  Project management  Promotional campaigns      Enthusiastic and dedicated team player  Problem solving  Exceptional writer  Organized and efficient  Deadline-driven            Experience     12/2010   to   05/2015     Unit Publicist    Company Name   Ôºç   City  ,   State      Secured coverage by both broadcast and print media outlets.  Coordinated press tours on film set, and planned red carpet screening with FOX2 Detroit.         11/2014   to   01/2015     Freelance Publicist, Manager New Business Development    Company Name   Ôºç   City  ,   State      Wrote press releases and conducted media outreach, and collaborated on internal marketing materials.  Strategized new business opportunities, and established communication with potential new clients.  Counseled on film industry and public relations procedures.         05/2014   to   06/2014     Freelance Social Media Marketing Manager    Company Name   Ôºç   City  ,   State      Developed social media strategies and content calendars for all client accounts.  Managed social media sites and posted content daily across social media platforms.  Surveyed the Internet for brand related topics of conversation, engaged in dialogue and tracked customer issues.  Analyzed current social media metrics and engagement.         04/2013   to   06/2013     Freelancer    Company Name   Ôºç   City  ,   State      Conducted media outreach for several client initiatives, monitored for media coverage and executed research.  Produced social media posts on behalf of clients via Pinterest, Facebook, Twitter, etc.  Drafted press releases and proofread previously written releases.         01/2012   to   04/2012     Production Assistant/Volunteer    Company Name   Ôºç   City  ,   State      Created social media and marketing campaigns for Michigan F.A.S.H.  Fest.  Wrote press releases, compiled media lists and comprehensive targeted databases.  Reviewed Michigan F.A.S.H.  Fest website for accuracy, troubleshot computer, network and communication issues.  Attended and documented numerous client meetings, set up and staffed several promotional events.         10/2009   to   10/2011     Office Manager    Company Name   Ôºç   City  ,   State      Employed marketing and public relations campaigns; coordinated speaking engagements; cultivated social media presence; developed company website and, successfully executed a Search Engine Optimization (SEO) platform.  Managed staff, handled all financial components of business, oversaw day-to-day business operations, built and maintained patient relationships.         12/2010   to   07/2011     Costume Designer    Company Name   Ôºç   City  ,   State      Developed wardrobes, footwear, accessories and other materials.  Supervised costume fittings with cast members and made alterations.  Studied script and story lines to conceptualize appropriate costume styles.  Ensured design concepts provided by the director and producer were achieved.         08/2008   to   10/2008     Assistant Style Writer/Event Producer/Stylist    Company Name   Ôºç   City  ,   State      Photographed and reviewed designers' Spring/Summer 2009 collections at Mercedes-Benz New York Fashion Week as Assistant Style Writer for the Michigan Chronicle - published in The Michigan FrontPage, September 19, 2008.  Co-produced AKA fashion show, staffed, managed backstage area during show (i.e. models, clothing, accessories, etc.) and acted as co-stylist.  Attended Detroit Fireball 2008 and fashion designers' new line launches as a media representative for Fuzion Magazine and other outlets to review, photograph collections and interview designers.         02/2008   to   06/2008     Associate    Company Name   Ôºç   City  ,   State      Participated on Pepperdine University, Downtown Center Business Improvement Development (DCBID), Experian, Accenture, DeBeers and Los Angeles Urban League accounts.  Wrote byline pieces and submitted to top-tier publications (i.e. Los Angeles Times, Los Angeles Business Journal and Orange County Register).  Participated on new business pitch and developed RFPs for several other new business opportunities.  Assessed media opportunities for Pepperdine University and created editorial calendar for remaining 2008 calendar year.  Attended several events and functions with the client and on their behalf.  Conducted media outreach, and secured 5 media placements.  Composed press releases, media alerts, as well as other pitching materials.  Attended weekly client meetings, compiled weekly PR reports and distributed to client and internal team.         02/2007   to   12/2007     Account Coordinator    Company Name   Ôºç   City  ,   State      Participated on Hyundai Motor America, Hyundai Hope on Wheels, and BMW Group DesignworksUSA accounts.  Secured 12 media placements, generated media lists and conducted media outreach for various projects.  Conducted new dealership announcements, wrote press releases, media alerts, pitch emails and other media relations materials.  Assisted in planning, logistics, execution and staffed both spring and fall Hyundai Communication Summits.  Managed Hope on Wheels scholarship events, coordinated ceremonial checks for Hyundai Hope on Wheels 2007 Tour.  Prepared various awards entry binders for PRSA PRISM, 2007 Ketchum Kudos and PR Week awards.  Implemented catalog system for print and broadcast media clips.  Executed daily and weekly media monitoring and compiled media coverage reports.  Formulated weekly PR Coordinator Reports and bi-monthly Status Sheets.  Generated monthly Activity Reports and Budget Status Reports for all Hyundai and Hyundai Hope on Wheels billing.  Produced monthly PR outlooks and media opportunities for BMW Group DesignworksUSA.  Attended Hyundai's Product Immersion Day.         08/2006   to   02/2007     Intern    Company Name   Ôºç   City  ,   State      Interacted directly with clients on a daily basis.  Wrote press releases, pitch emails, composed numerous result trackers and pitched to National and Local media.  Participated on VIVA Paper Towels, WhiteWave Foods, Horizon Organic, Silk Soymilk, ConAgra, DAVID Sunflower Seeds, Orville Redenbacher, Hebrew National, Healthy Choice, Best Buy-Geek Squad, Scott Flushability-Halftime Flush, Jim Beam, Sauza and Roto-Rooter accounts.  Formulated daily monitoring reports, as well as compiled weekly monitoring summaries.  Generated media lists, organized Quick View reports for various client projects, prepared E-kits and PR Newswires.  Facilitated holiday event for Geek Squad, planned and executed event for DAVID ""Good Seed"" Award Grand Prize winner.  Organized long-lead monitoring assignments and outlines.  Coordinated sizzle reel for VIVA Towels.  Assisted on a new business pitch, and worked closely with senior level staff.         12/2005   to   04/2006     Intern    Company Name   Ôºç   City  ,   State      Supported planning and execution of the Frigidaire ""Glacier Lounge"" at Sundance Film Festival.  Sorted and maintained celebrity donated clothing from Frigidaire ""Glacier Lounge"" event in partnership with Clothes Off Our Back.  Participated on Frigidaire, Kraft's Good Seasons, Milk Web, Planter's Peanuts, and Wine Market Council accounts.  Pitched to National and Local media publications and to B-rolls, and secured 28 media placements for high profile accounts.  Interfaced directly with vendors on signage development, and numerous other projects.  Prepared detailed editor bios for use in subsequent pitches.  Executed extensive research and detailed planning for new business development.  Developed and successfully executed, complex sponsorship opportunity for Kraft Singles.  Staffed Frigidaire/Electrolux booth at Kitchen and Bath Industry Show (KBIS), and assisted at corporate events.         09/2005   to   12/2005     Marketing Coordinator    Company Name   Ôºç   City  ,   State      Developed a redesign strategy for Lori's website, photographed store inventory and wrote copy for website.  Assisted customers with purchases of shoes and accessories, and maintained relationships with customers.  Managed in-store promotions to generate traffic.         07/2004   to   09/2005     Sales Associate    Company Name   Ôºç   City  ,   State      Assisted customers with purchases of shoes and accessories, closed 97% of initiated sales and maintained relationships.  Collaborated with owner on marketing and inventory strategy.         05/2004   to   08/2004     Intern    Company Name   Ôºç   City  ,   State      Devised and successfully established working budgets and timeline for video and still photography shoots.  Managed the coordination and purchasing of stock photography for print ads.  Promoted to account lead on multiple direct mail pieces.  Maintained and updated status reports, and attended weekly internal team and client meetings.  Reviewed advertising materials for accuracy and completeness of work.          Education     May 2005     Bachelor's Degree  :   Public Relations, Marketing and Advertising    University of Michigan   Ôºç   City  ,   State               Awards      2007 Ketchum Silver Kudos Award Hyundai ""Veracruz Launch""   2007 PRSA PRISM Award ""Hyundai Sonata/'Regis and Kelly' Trivia A Go-Go Promotion""   2007 PRSA PRISM Award ""Hyundai Elantra - Mash and Seek""   2007 PRSA PRISM Awards of Excellence ""Hyundai Launches Genesis of a New Brand Identity""   Headliner Award, Ketchum   Passion and Precision Award, Ketchum   Michigan Merit Scholar   Received multiple Weber Shandwick - Intern of the Week Awards  Recognition of Excellence Award for work on Frigidaire's Sundance Film Festival Event         Computer Skills     Microsoft Word, Excel, Access, PowerPoint, Outlook, Works, OneNote, Publisher, Entourage, Sprout Social, HootSuite, Canvas, Tweet Deck, Factiva, Lexis-Nexis, Bacon's MediaSource, Adobe Photoshop, Illustrator, InDesign, Acrobat, MAC Software/Programs, Final Draft 7, SAP, PR Trak and Roxio.    "
PUBLIC-RELATIONS,"         DIRECTOR       Executive Profile     A spirited and motivated leader able to handle multiple projects simultaneously.  Able to mentor diverse, competitive managers into a mutually supportive team. Long-standing record of creating marketing and communication plans, successful events, major website roll outs and upgrades, facility management and office supervision.        Skills     Communications, Editor, Event Planning, Special Events,  Director, Fundraising, Graphics, Brochures, Catalogs, Marketing, Marketing Plans, Materials, Mentoring, Newsletters, Presentations, Processes, Public Relations, Recruitment, Strategic Plans, Supervision, Website, Annual Reports       Professional Experience      Director     06/2012   to   Current      Company Name   City  ,   State     Manages all the daily operations, public relations and marketing efforts of the KC Metro Center.   Responsible for developing marketing plan and materials to recruit students by working with the Director of Continuing Studies and the Marketing committee Manages the Kansas City Metro Center facility and supervises all clerical and part time positions Coordinates with faculty and departments that provide courses at the Center Works with local community colleges to create articulation agreements and plan other events Works independently to recruit students to attend the Metro Center by making contact with business and industry, working with area community colleges, school districts, chamber of commerce and other organizations Assisting other programs and departments to support recruitment and alumni efforts in the greater Kansas City area.          Online Facilitator     03/2008   to   09/2013      Company Name   City  ,   State     Taught classes online for the Communication Department.   Responsible for developing the syllabus and facilitating various communication classes.  Courses taught include but are not limited to: Mass Media Overview & History, Information Products and Presentations, Communication Processes, Information Strategies, Information Sources, Communication Variety and Foundations of Interpersonal Communications, Foundations of Mass Communication and Essentials of Managerial Communication.          Public Information Coordinator     09/2006   to   06/2012      Company Name   City  ,   State     Directed and supervised school district's communications program.   Manage award winning website, which includes daily updates to 7,300 pages.  Create graphics, track analytics, and manage 14 website coordinators.  Responsibilities include adding major enhancements to website; such as flash movies, archives, blogs, videos and podcasting.  Serve as co-editor for the district's Facebook page.  Facilitate website trainings.  Train principals and secretaries on automated phone system.  Deliver bi-weekly training educating volunteers about District and YouthFriends policies.  Coordinate annual and special events which recognize or involve teachers, students, parents and volunteers.  Design, write and approve various marketing mediums which includes flyers, brochures and messages for the mass notification system.  Manage 12 coordinators for the district's YouthFriends Mentoring Program.  Provided support to district's Educational Foundation by coordinating fundraising events and promoting student programs.  Complete yearly process to receive a grant from Kansas City for the Foundation.          Public Relations and Alumni Affairs Coordinator     01/2003   to   09/2006      Company Name   City  ,   State     Coordinated public relations, marketing and fund development for the college.   Produced, wrote and approved various marketing mediums, such as newsprint, internet, annual reports, catalogs, strategic plans and brochures.  Served as Editor-in-Chief of quarterly newsletter distributed to 3,000+ alumni, faculty, and friends of college.  Developed and maintained Public Information website, and produced annual report and strategic plan.  Organized class reunions and alumni events.  Managed and budgeted other campus events.  Facilitated 2005 annual campaign, which resulted in the highest annual donations received.         Education      Ph.D.     2018     Kansas State University   City  ,   State       GPA:   GPA: 4.0    Adult & Community Education        Master of Arts     2004     Missouri State University   City  ,   State       GPA:   GPA: 3.19    Communication        Bachelor of Arts     2002     Missouri Western State University   City  ,   State       GPA:   GPA: 2.69    Communication, Public Relations Emphasis  Technical Communication Minor        Memberships     Alpha Kappa Alpha Sorority, Incorporated   Hickman Mills Prevention Coalition (2007 - present)   Hickman Mills Educational Foundation (2012 - present)   Member, Scholarship Committee, St. Andrew United Methodist Church (2013 - present)   Member, PPR Committee, St. Andrew United Methodist Church (2012 - present)   South Kansas City Leadership Academy Graduate, 2008  YouthFriends, Mentor (2007 to 2014)   Advisory Committee for the 3V's Grant (2005 - 2006)   Coordinator, Cox Nursing Encounter Camp (2002 - 2005)   YWCA Advocate for Victims of Sexual Assault/Rape (2000 - 2004)     "
BANKING,"         BANKING         Summary     Hands-on, client-oriented banking professional who implements creative investment strategies and is dedicated to continuous improvement.   Entry level banking focused on applying excellent research skills and writing ability to a position in business management.Enthusiastic business major with excellent communication skills and strong motivation to succeed.       Highlights          Cash handling  Financial analysis  MS Excel expert  Analytical  Financial reporting  Loan operations  Managing multiple priorities  Identifying risks      Spanish speaking  MS Office proficiency  Team leadership  Excellent communication skills  Strong lead development skills  Business negotiation            Accomplishments      Client Interface ¬†   Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.         Experience      Company Name    City  ,   State    Banking   11/2016        Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications.         Company Name    City  ,   State    Banking Employee   05/2014   to   08/2015      Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications.         Company Name    City  ,   State    Intern   06/2013   to   09/2013      Managing and editing the companys online area and the educative software (Moodle). Developing and preparing accounting, statistics and Office subject papers (Word, Excel,PowerPoint).         Company Name    City  ,   State    Banking intern   06/2012   to   09/2012      Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications.         Education      Master of Science  :  International Trade   2014     Universidad Carlos III de Madrid  ,   City  ,   State  ,   Spain     International Trade Policies, international trade laws,.         Bachelor of Science  :  Business Administration and Direction   2013     Universidad P√∫blica de Navarra  ,   City  ,   State  ,   Spain            Skills      Sales Software: Salesforce.com, TapScan  Public Relations Software: Bacon's Mediasource, Factiva  Desktop Publishing Software: Photoshop, Illustrator, HTML      "
BANKING,"         BANKING           Summary    High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Supervision and training	Client relations specialist Computer-savvy	Multi tasking savvy Sound judgment	Team management Calm under pressure	Meticulous attention to detail           Experience      Banking     August 2013   to   Current     Company Name                Store Manager    August 2012   to   November 2012     Company Name   Ôºç   City  ,   State      Managed a team of 10.  I opened a new store location and assisted in recruiting and training new staff.  Delivered excellent customer service by greeting and assisting each customer.  Developed the department's first incentive performance plan, which motivated my team.  This resulted in a 23% increase in sales.  My team surpassed revenue goals in four consecutive quarters.          Store Manager    February 2008   to   June 2012     Company Name   Ôºç   City  ,   State      Managed a team of 6.  Completed a series of training sessions to advance from Assistant Manager to Store Manager.  Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.  Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.  Addressed customer inquiries and resolved complaints.          Education      High School Diploma   :     2010    Federal Way Senior High School   Ôºç     State  ,   United States            Skills    Assistant
Manager, customer satisfaction, excellent customer service, inventory, reconciling, recruiting, sales, employee training   "
BANKING,"         BANKING OFFICER         Professional Summary    l An adaptable and responsible IT Savvy seeking an mid-level position in the Finance, Technology or Fintech market.
l BA in Economics with a master's degree in Management and my current job as a Banking Officer has provided me with a
 well-rounded background and enabled me to develop an analytical/logical approach to tasks, software skills, and the ability
 to work under pressure.
l Talented Director of Finance with one-year background in sponsorship, fundraising and private event planning. Skilled in
 devising marketing plans to promote venues and events services. Proven history of building business through personal and
 professional networking.      Skills          NMLS # 1796859  Business development expertise  Project Management  Confluence, Jira, Salesforce, SQL  Sales professional  Financial Analysis  Strategic plans  Google G Suite, Keynote, Microsoft Office  Technology-savvy  Accounting, Recruitment  Banking, Sales  Budget, SQL  Business development, Strategic  Credit, Strategic plans  Client, Website  Decision-making, Articles  Documentation      Due diligence  Finance  Financial  Financial Analysis  Financial statements  Mandarin  Marketing  Sstrategy  Marketing  Market  Marketing collateral  Money  Microsoft Office  Mortgage originator  Newsletters  POS  Presentations  Pricing strategy  Producer  Project Management  Public relations  Purchasing  Real estate            Work History      Banking Officer  ,     10/2018   to   Current     Company Name   ‚Äì   City  ,   State      Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.  Complied with regulatory requirements, including the bank Secrecy Act, Anti Money Laundering & OFAC, etc.  Top 3 Loan Sales producer and Top 1 Mortgage originator in North Denver market.  Analyzed financial credit and underwrote to determine loan feasibility.  Developed and maintained strong relationships with local real estate agents and small business owners.  Supervised Asian Banking Center and directed internal activities, including community events and newsletters.         Director of Finance  ,     05/2019   to   Current     Company Name   ‚Äì   City  ,   State      Assessed budget plans and present costs to forecast trends and recommend changes.  Executed financial due diligence tasks on daily basis to maintain optimal organization finances.  Planned and designed product and pricing strategy for membership, increasing membership by 200%.  Directed the Finance Committee and conducted the organization's annual budget and financial strategic plan.  Formulated, prepared, and issued financial statements with 10% increased efficiency to ensure timely deliverables.         Marketing Specialist  ,     08/2017   to   09/2018     Company Name   ‚Äì   City  ,   State      Created, improved, developed marketing strategic plans on the company's website and social media.  Mentored and guided the executive team during business development decision-making to optimize profitability, marketing
 strategy, and communications planning.  Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations,
 public relations campaigns, articles, and newsletters.  Built 10+ strong partnerships with recruitment agencies, universities, and student associations.         Retail Store Manager  ,     08/2014   to   07/2015     Company Name   ‚Äì   City        Managed all aspects of store operations, including organization, maintenance, and purchasing functions.  Kept orderly and accurate accounting records by monitoring sales documentation.  Improved sales process and track with the implementation of a new point of sale (POS) system.         Education      Master of Management  :   Business Management  ,   05/2017     Colorado State University   -   City  ,   State           Bachelor of Arts  :   Applied Economics  ,   05/2013     National University of Kaohsiung - Taiwan               Work History      Banking Officer  ,   10/2018   to   Current     Company Name   ‚Äì   City  ,   State      Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.  Complied with regulatory requirements, including the bank Secrecy Act, Anti Money Laundering & OFAC, etc.  Top 3 Loan Sales producer and Top 1 Mortgage originator in North Denver market.  Analyzed financial credit and underwrote to determine loan feasibility.  Developed and maintained strong relationships with local real estate agents and small business owners.  Supervised Asian Banking Center and directed internal activities, including community events and newsletters.         Director of Finance  ,   05/2019   to   Current     Company Name   ‚Äì   City  ,   State      Assessed budget plans and present costs to forecast trends and recommend changes.  Executed financial due diligence tasks on daily basis to maintain optimal organization finances.  Planned and designed product and pricing strategy for membership, increasing membership by 200%.  Directed the Finance Committee and conducted the organization's annual budget and financial strategic plan.  Formulated, prepared, and issued financial statements with 10% increased efficiency to ensure timely deliverables.         Marketing Specialist  ,   08/2017   to   09/2018     Company Name   ‚Äì   City  ,   State      Created, improved, developed marketing strategic plans on the company's website and social media.  Mentored and guided the executive team during business development decision-making to optimize profitability, marketing
 strategy, and communications planning.  Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations,
 public relations campaigns, articles, and newsletters.  Built 10+ strong partnerships with recruitment agencies, universities, and student associations.         Retail Store Manager  ,   08/2014   to   07/2015     Company Name   ‚Äì   City        Managed all aspects of store operations, including organization, maintenance, and purchasing functions.  Kept orderly and accurate accounting records by monitoring sales documentation.  Improved sales process and track with the implementation of a new point of sale (POS) system.         Interests    COMMUNITY LEADERSHIP AND INVOLVEMENT
, Asian Pacific Development Center - Volunteer (2019 - Current)
Center for Asian Pacific American Women - Conference Committee (2019)      Languages    Bilingual in Mandarin      Skills     NMLS # 1796859  BBusiness development expertise  PProject Management  CConfluence, Jira, Salesforce, SQL  SSales professional  FFinancial Analysis  SStrategic plans  GGoogle G Suite, Keynote, Microsoft Office  TTechnology-savvy,  Accounting, Banking, budget, Business development, credit, client, decision-making, documentation, due diligence, Finance, financial, Financial Analysis, financial statements, Mandarin, marketing  Sstrategy, marketing, market, marketing collateral, Money, Microsoft Office, Mortgage originator, newsletters, POS, presentations, pricing strategy, producer, Project Management, public relations, purchasing, real estate, recruitment, Sales, SQL, strategic, Strategic plans, website, articles    "
BANKING,"         ASSOCIATE, INVESTMENT BANKING OPERATIONS         Highlights          Proficient
in Microsoft Office (Excel, PowerPoint, Word, Access), Minitab, Maple, Lingo,
and HTML Applications  Experience
in SAP programs as well as Six Sigma      Detail-oriented  Analytical‚Äã  Troubleshooting and problem solving  Superior
communication, group dynamic, time management, organizational and leadership
skills            Experience      Associate, Investment Banking Operations   07/2013       Company Name     City  ,   State             Intern, Syndicated Loan Operations   06/2012   Ôºç   12/2012     Company Name     City  ,   State     Responsible
for performing maintenance on over 150 deals with over 1000 loans, including
processing notices of loan activity, managing cash flows, and monitoring past
dues and exceptions. Identified issues and partnered with the agent banks to
define the root cause and implement a remediation plan. Prepared and distributed
weekly status updates to the agent banks for several deals. Responsible for
monthly checklist process, ensuring the integrity of month-end data.        Intern, Derivatives Operations   12/2011   Ôºç   05/2012     Company Name     City  ,   State

Responsible for updating and
creating backend client contact details database to ensure efficient
communication with clients for successful compliance with federal regulations.
Prepared bi-monthly critical executive scorecard reports for senior management to
ensure the corporation complied with federal confirmed-trade regulations.
Improved efficiency of reporting through developing system enhancements,
including macros generating business critical compliance reports for both
equity and credit derivatives.

        Education       2013   Bachelor of Science  :  University of Delaware   -   Operations Management    City  ,   State       Minor in Economics  GPA: 3.978/4.0

Awards/Distinctions: Distinguished Operations Management
Junior,

Alpha Lambda Delta Honor Society, National
Society of Collegiate Scholars, Dean's
List (all semesters)        "
BANKING,"         CORPORATE BANKING ASSISTANT, INTERN           Objective     Dynamic and self-motivated Financial Data Analyst with diverse expertise¬†in programming, mathematics and finance.¬†Has extensive experience of assisting in the development and upgrading of database systems and analytical techniques.¬†A quick learner who can absorb new ideas and can communicate clearly and effectively.       Skills      Programming Language: C/C++, Python, MATLAB, SQL, R, LUA, VBA  Machine Learning: Supervised Learning, Unsupervised Learning, Deep Neural Networks  Finance: Corporate Banking, Financial Forecasting, Financial Analysis  Language: English, Chinese        Experience      Corporate Banking Assistant, Intern    May 2015   to   August 2015     Company Name   Ôºç   City  ,   State      Wrote commercial mortgage recommendation reports for risk management, including properties appraisals, cash flow analysis, asset coverage analysis, RAROC analysis and sensitivity analysis.¬†  Researched U.S small medium enterprises¬†using SQL for novel financial products. Made recommendation to senior management with the most profitable industry and company size.  Optimized commercial loan clients information management by developing Updatable Documentation Notification System using VBA , and considerably improved efficiency of loan department.          Office Assisant, Intern    June 2012   to   August 2012     Company Name   Ôºç   City  ,   State      Developed customers feedback system using VBA to optimize working procedures, and improved working efficiency for Low Interest Rate Bond Team by 20%.  Updated standardized procedures by interviewing employees and building statistic model, and enhanced productivity of the division.          Undergraduate Researcher    March 2011   to   May 2012     Company Name   Ôºç   City  ,   State      Created image classification solutions by differentiating background and size of target objects, and improved image processing speed by 30% as well as cut down the research cost.  Labeled out wild animals's body coordinates on images, and assisted in developing supervised machine learning algorithm for¬†Computational and Informatics Tools for Collaborative Wildlife
Monitoring Program.          Assistant Analyst, Intern    June 2010   to   July 2010     Company Name   Ôºç   City  ,   State      Researched China mobile market by gathering
annual mobile productivity data from Ministry of Industry and Information
Technology of China, as well as assisted in edition of industry report based on
analysis from JP Morgan and Bloomberg.  Participated in the financial
due-diligence of Benshan Media and its subsidiary companies, and developed a
time-saving method for the re-organization process to different target
companies.          Education      Master of Science   :   Computer Engineering  ,   2016    University of Missouri-Columbia   Ôºç   City  ,   State  ,   USA      Graduate Research Assistantships  GPA: 3.46/4.0          Bachelor of Science   :   Finance and Banking  ,   2013    University of Missouri-Columbia   Ôºç   City  ,   State  ,   USA       Minor in Mathematics       Vice President of Chinese Business Student Association       "
BANKING,"         BUSINESS BANKING SPECIALIST       Summary    Top-performing professional with over 6 years experience in banking and finance. Seeking to take the next step in my career as a Regional Banking Branch Manager 2. Prior experience in a role as a business advocate Basic knowledge and understanding of retail and/or small business products and strategies Knowledge and understanding of mortgage industry and retail banking operations Experience sourcing small business clientele Ability to provide exceptional customer satisfaction to retain and grow customer banking relationships       Skills        Microsoft Excel, Microsoft Word, and Microsoft Outlook            Languages    Fluent in English and Spanish- Reading and Writing      Experience     01/2016   to   Current     Business Banking Specialist    Company Name   Ôºç   City        Effective organizational, multi tasking, and prioritizing skills Excellent verbal, written, and interpersonal communication skills Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues High motivation with ability to successfully meet individual and team goals Ability to work independently without supervision Basic Microsoft Office (Word, Excel, and Outlook) skills.         01/2014   to   01/2016     Personal Banker    Company Name   Ôºç   City        Experience leading or participating in events and activities for local networks or professional organizations, such as the chamber of commerce and professional business groups.  Overseen the branch platform and teller side when management are off by making sure Customer Experience is top of mind at all times.  Mitigating losses and Risks for the branch.  Coaching in the moment by conducting bankers and tellers DBE's, and providing constructive feedback to my peers.  Partner with branch manager and service manager to coach and mentor team members.  Conducting morning huddles and meeting to go over any updates and options on how to improve our customer experience and present the conversation button to customers.  Covering other branches while management is out of the branch.  Attending the Business Hubs every Thursdays.  Responsible for satisfying all customer service needs and to assist them with succeeding financially through quality retail product sales and referrals.  Performs a wide range of services including exercising excellent customer service in all customer interactions and following up on Teller referrals.  Primary functions surround proactively servicing mass-market customers, and referring customers to other areas of the bank for more complex products and services.  Ability to speak clearly, succinctly, and accurately using a pleasant tone while using common conversational courtesies Attending the Business hubs every other Thursday with my business partners and fellow team members as part of my Business Advocate role.  Call my assigned business leads and attend feet on the street every other Thursday to introduce myself to our local businesses.  Experience interacting positively with difficult or hostile customers.  Providing Notary Service for our customers and non customers.  Building long term relationships with our customers and deepens the understanding of our customers' financial needs and provides professional suggestions.  Stay within all store policy and procedure, mitigating losses.  Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention.  Review and approve checks for cashing, and answer questions on accounts, loans, and statements.  Assist customers during loan and account application process.         01/2013   to   01/2014     Lead Teller    Company Name   Ôºç   City        Manage the Teller's work flow to ensure success with daily cash balancing, building great rapport with customers, and meeting their referral and sales goals- all while maintaining an ethical and positive work environment for all.  Requires little supervision and juggle a variety of tasks including exercising excellent customer service in all customer interactions and managing and resolving customer conflicts.  Follow procedures to minimize errors and reduce fraud.  Provide customers with new products and services to help them succeed financially.  Create, train, and coach a successful service and sales team.  Ensure compliance with audit and operational regulations and guidelines with the bank.  Support the Service Manager with daily operational tasks Assisting in resolving difficult customer service issues with quick and professional results.          Education and Training          High School Diploma  :   Math    University of California, Riverside   Ôºç   City  ,   State  ,   United States            Skills      Customer engagement, clerical support
and the ability to interact effectively with a diverse group of individuals at
various ages.¬†

Excel at interfacing with others at all
levels to ensure organizational goals are attained.  Proactive approach to build long
lasting customer relationships and expanding my client portfolios.  Possess excellent interpersonal,
analytical, and organizational skills.Excel within a highly competitive
environment through effectively managing, training and motivating a diverse
team.  Excellent working knowledge using both
IBM and MAC systems; Microsoft Excel, Microsoft Word, and Microsoft
Outlook.¬†   Fluent in English and Spanish- Reading
and WritingBeing recognize from Merchant manager,
Retail Small Business Credit Consultant, and Payroll Partner numerous times.    Being nominated for Searching for Stars
and attending the dinner ceremony.  Notary Public

















          Activities and Honors    Honor Society   "
BANKING,"         ASSISTANT BANKING CENTER MANAGER               Accomplishments    Outstanding Bank Manager      Experience      Company Name   January 2011   to   October 2014     Assistant Banking Center Manager           Oversaw a team of five bankers that executed all sales activities; established and achieved sales goals through effective sales management techniques. Recruited, trained, and mentored staff on client profiling, conducting sales meetings, and closing deals.  Exceeded goals and expectations; conducted skills assessment, performance management, development feedback, and coaching of employees and sales force.  Utilized consultative sales approach to define customer goals and develop solutions that cultivated strong relationships with customers.  Managed of day-to-day branch operations, including problem resolution, customer service, sales, and over-seeing the banking center team  Responsible for maintaining all compliance and operation issues, and audits of the branch, specific to applicable federal, state, local laws, and regulations, as well as Comerica policies and procedures  Ensured reconcilements and balanced items are resolved on a timely basis, proof corrections, NSF and return items, Reg D, Reg CC, large item review, teller balancing, monitoring and correction  Oversaw the servicing of customer accounts and ensured changes were handled in a timely manner, including research requests and/or additional information as requested  Researched, wrote and reviewed operating procedures to keep branches and deposit operations up-to-date on policies and procedures  Assigned to additional branches to oversee the overall operational performance and to train managers and employees to set standards and perform procedural activities per Comerica standards  Assisted Regional Operations Manager with support on special projects, including currency reporting company wide and Process and Procedure Manual for new assistant managers and other employees  Provided training and education to all staff members regarding fraud, operational risk, robbery, privacy/information protection, cash control and negotiable items, and all other operational tasks  Sourced and fund business loans and mortgage products, and developed team members lending knowledge on various products and solutions          Company Name   March 2008   to   March 2010     Wells Fargo Company Licensed Financial Specialist           Top Sales Producer - December 2009, Top Small Business Accounts Opened - May 2009  Exceeded monthly production goals of $1,000,000 in demand deposits, $100,000 investment referrals, and $150,000 credit lines; opened and maintained demand deposit and time accounts, sold insurance products, and fixed annuities  Initiated, structured, and closed mortgage loans and business lines of credit; referred customers for brokerage services and other cross-functional opportunities  Initiated team efforts with the staff to achieve sales goals, operational excellence and issues during sales meetings and/or while assisting customers          Company Name   November 2006   to   September 2007     Accredited Home Lenders, Field Account Executive           Solicited brokers to acquire subprime loan packages for funding and establish wholesale mortgage market share for the company  Surpassed market share objectives with loan volumes of over $6,000,000 per month, exceeding company profit goals for account executives          Company Name   July 2000   to   October 2006     Senior Loan Officer           Windsor Capital individual Top Producer of the Month - July 2005, Windsor Capital Platinum Club - 2004 and 2005, Gold Club 8 x's between 2003 - 2005, Silver Club 8x's between 2003 and 2005, Windsor Capital Branch Top Producer - 2003, 2004 and 2005  Hired, managed, and trained new loan officers for mortgage production and sales  Funded over $100,000,000 in mortgage loans for single and multi-family properties  Partnered with title companies, real estate agents, contractors, and escrow officers to solicit new clients and generate mortgage loans          Education      University of Michigan, College of Engineering      BS  :   Electrical and Computer Engineering    Education & Licenses: University of Michigan, College of Engineering, BS Electrical and Computer Engineering        University California     2015       Certificate  :   Project Management    City  ,   State  ,   US    University California - Irvine, Certificate in Project Management 2015 Microsoft Project, Excel and Word proficient        Certifications    Wachovia Bank, N.A., a Wells Fargo Company Licensed Financial Specialist - March 2008-March 2010 University California - Irvine, Certificate in Project Management      Professional Affiliations    Windsor Capital individual Top Producer of the Month - , Windsor Capital Platinum Club - and 2005, Gold Club 8 x's between 2003 - 2005, Silver Club 8x's between 2003 and 2005, Windsor Capital Branch Top Producer - 2003, and 2005      Presentations    Product Presentations      Skills    Loans, Mortgage, Sales, And Sales, Mortgage Loans, Clients, Escrow, Multi-family, Real Estate, Sales Goals, Sales Meetings, Accounts And, All Sales, Audits, Basis, Cash, Closing, Coaching, Consultative Sales, Customer Accounts, Customer Service, Effective Sales, Lending, Operations, Operations Manager, Performance Management, Problem Resolution, Receptionist, Reconcilements, Retail Sales, Sales Activities, Sales Force, Sales Management, Securities, Solutions, Training, Annuities, Brokerage, Credit, Top Sales, Account Executive, Field Account, Market Share, Subprime, Excel, Microsoft Project, Project Management, Word   "
BANKING,"         MORTGAGE BANKING RESEARCH SPECIALIST       Summary    My goal is to obtain a career associated with a company where I can utilize my skills and gain further experience while enhancing the company's brand and reputation.      Highlights          5+ years of Leadership as a  Supervisor/Manager  Customer Escalation Management  Executive Office Complaint Handling & Resolution  Project Management  Facilities Management      10+ years of Call Center Environment  Mortgage Default & Originations  Loss Mitigation    Non-IS Auditing  Escalation Resolution Auditing  Compliance & Regulatory  Quality and Control            Accomplishments      I created the EMS Audit Training Guide which is used to trained new Auditors and used as a refresher for existing Auditors   I assisted in the Implementation of the QC review process for the EMS EO Analyst QC submissions and the Compliance review stage for Customer Direct written complaint responses.    I have maintained a rating of Exceeds in all monthly and annually departmental goals and measurements         Experience     02/2010   to   Current     Mortgage Banking Research Specialist    Company Name   Ôºç   City  ,   State      Previous Positions Held : Collector III, Shortsale Solicitor, Loss Mitigation Rep, Customer Assistance Escalations Specialist, CART Audit Group, Sr. Lead Operations Specialist    I currently provide feedback, guidance, and direction to 30+ agents in Texas and Arizona offices on a daily basis.   I review and research Executive Office complaint responses for compliance and regulatory checks   I identify and work with internal and external LOB partners to obtain thorough resolutions to Executive Office complaints and inquiries    I created the EMS EO Quality Control process by which was put in place to ensure EMS EO continue to get the expected results of resolving the customer's issue, providing a great customer experience, and control service level aging.    I mitigate various lines of business rejects by calibrating with other internal partners regarding complaints researched by the EMS dept.    I managed the EMS QC Sharepoint site that currently house all QC pass and fail decisions   I Audit Escalation Management Department closed Infosource cases for accuracy, coaching opportunities, and identifying departmental trends.            06/2005   to   12/2009     Sr. Loss Prevention Lead    Company Name   Ôºç   City  ,   State      Advanced to increasingly responsible positions, culminating in a management assistance role with oversight for a 12+ member team.   Trained/assisted employees with daily responsibilities and monthly production goals.   Handled supervisor talk offs and monitor calls for quality assurance Maintained high ratings in all monthly and annually departmental goals and measurements. I analyzed and team and department reports to develop ideas for production and quality enhancement.          01/2001   to   06/2005     Loss Prevention Supervisor - Floater    Company Name   Ôºç   City  ,   State      Led a team of 12+ Loss Prevention Representatives with a portfolio of 100 to 160 accounts each and days of delinquency ranging from 60 - 150 days. I analyzed team and department reports to develop ideas for production and quality enhancement.   Handled supervisor talk offs and monitor calls for quality assurance Effectively trained and coached new hires in the department to excel in their current position Commuted between Ford Motor Credit and Volvo Finance offices to assist in special projects as assigned.   Identified and performed coaching opportunities, action plans, side by side evaluations, recommendations for recognition and terminations.           05/1998   to   12/2000     Assistant Facilities Manager    Company Name   Ôºç   City  ,   State      I managed and organized maintenance employees and contractors on the premises daily to meet the goals of the business.    I implemented employee schedules and organized shifts according to business needs   I was responsible for complying with all local and state safety requirements for the buildings (3) including employee training, facility inspections, cleaning, support services, and security of the premises.    I managed projects including facilitating departmental moves from beginning to the end. This included working with internal departments and external vendors and contractors to complete the project.           Education     current     Bachelor's Degree  :   Business Administration Finance    Ashworth College   Ôºç   City  ,   State      Business Administration Finance        Skills     Thorough and comprehensive knowledge of policies and procedures. Bankruptcy, FDCPA, FCRA, SSA, Fannie Mae/Freddie Mac/USDA guidelines, DWS, MSP, Lenderlive, LPS, BART, Infosource, Agent Desktop, Early Resolution, TAS, Fortracs, Ivault, CMS, VLS, ICAT, CAT, CCW, SPO Tool, Vendorscape, Control Link, expert user of MS Word, MS Excel, Powerpoint, and Oracle applications. I have skills in escalation complaint handling and audit processes in: modification, shortsale, collections, recovery, bankruptcy, escrow, property preservation, REO and the Executive Office. I possess strong leadership, analytical, critical / logical thinking, problem solving, organizational and negotiation skills, effective written and verbal communication/presentation skills, team player, goal driven, and results oriented.     "
BANKING,"         MORTGAGE BANKING UNDERWRITER II           Experience      Mortgage Banking Underwriter II  ,     04/2017   to   Current     Company Name   ‚Äì   City  ,   State      Analyze loan documentation to determine debt to income ratios, verification of assets, and credit
 risk for applicants seeking to obtain a mortgage.  Determined qualifying income from tax returns of self employed borrowers that consist of Sole
 Proprietors, Partnerships, and S-Corps.  Underwrite and apply needed conditions for mortgage applications to ensure customer meets
 product specifications and guidelines.  Review loan documentation for accuracy, completeness, and compliance to Desktop Underwriter
 (DU) and Loan Prospector (LP) findings.  Obtained and completed mandated training for $750,000 lending authority.         Senior Remote Underwriter  ,     11/2016   to   03/2017     Company Name   ‚Äì   City  ,   State      Analyzed credit risk and financial strength of borrowers to determine credit worthiness and
 repayment capacity.  Presented written and verbal loan decisions detailing the results of risk analysis that support
 recommendation to approve, suspend, or deny request for mortgage insurance.  Underwrote conventional conforming and non-conforming loans.  Proposed counter offers for analysis that did not meet Arch MI or investor guidelines.  Increased underwriting loan level authority from $417,000 to $750,000.         Remote Underwriter  ,     12/2012   to   10/2016     Company Name   ‚Äì   City  ,   State      Analyzed income, credit, and collateral documentation making quality risk decisions that comply
 with Arch MI's Guidelines and Exception Matrix for Mortgage Insurance applicants.  Exceeded productivity standards completing 4.5 files per day while increasing loan level from
 $200,00 to $417,000.  Assisted sales team in answering inbound scenario questions relating to credit risk and collateral
 requirements.  Responsible for underwriting Fannie Mae and Freddie Mac loans.         Senior Underwriting Support Specialist  ,     06/2007   to   11/2012     Company Name   ‚Äì   City  ,   State      Performed monthly audits for the Home Affordable Refinance Program application and Delegated
 Mortgage Insurance account submissions completed by level 1 and level 2 support staff.  Trained new employees in the on-boarding process for remote underwriting.  Developed best practice guidelines as new employees were integrated into CMG's imaging system.  Developed procedures to process the Home Affordable Refinance Program.  Recipient of the PMI Mortgage Insurance Diamond award for outstanding and stellar work
 performance.  Performed data entry for master policy requests and billed contract underwriting submissions.  Performed administrative duties for management team.         Underwriting Support Specialist II  ,     01/2005   to   05/2007     Company Name   ‚Äì   City  ,   State      Managed Underwriting Operations workflow to ensure underwriting turn times were met and files
 were distributed to underwriting pipeline.  Registered and prepared incoming files for underwriting.  Responsible for Operating switchboard that consisted of 50 working extension in a call center
 environment.  Collaborated with the IT department to ensure computer systems and software issues were
 resolved in a timely manner.  Prepared pre-approval of clients and requests for credit reports.         Underwriting Assistant  ,     06/2001   to   12/2004     Company Name   ‚Äì   City  ,   State      Performed data entry for delegated Mortgage Insurance requests that require company accuracy
 rating of at least 95% to 100%.  Correspond to customer inquiries regarding status requests and underwriting decision.  Purchased and managed office supplies operating as inventory clerk and shipping clerk.  Managed shipping process and shipping logs for off-site file retention.         Work History      Mortgage Banking Underwriter II  ,   04/2017   to   Current     Company Name   ‚Äì   City  ,   State      Analyze loan documentation to determine debt to income ratios, verification of assets, and credit
 risk for applicants seeking to obtain a mortgage.  Determined qualifying income from tax returns of self employed borrowers that consist of Sole
 Proprietors, Partnerships, and S-Corps.  Underwrite and apply needed conditions for mortgage applications to ensure customer meets
 product specifications and guidelines.  Review loan documentation for accuracy, completeness, and compliance to Desktop Underwriter
 (DU) and Loan Prospector (LP) findings.  Obtained and completed mandated training for $750,000 lending authority.         Senior Remote Underwriter  ,   11/2016   to   03/2017     Company Name   ‚Äì   City  ,   State      Analyzed credit risk and financial strength of borrowers to determine credit worthiness and
 repayment capacity.  Presented written and verbal loan decisions detailing the results of risk analysis that support
 recommendation to approve, suspend, or deny request for mortgage insurance.  Underwrote conventional conforming and non-conforming loans.  Proposed counter offers for analysis that did not meet Arch MI or investor guidelines.  Increased underwriting loan level authority from $417,000 to $750,000.         Remote Underwriter  ,   12/2012   to   10/2016     Company Name   ‚Äì   City  ,   State      Analyzed income, credit, and collateral documentation making quality risk decisions that comply
 with Arch MI's Guidelines and Exception Matrix for Mortgage Insurance applicants.  Exceeded productivity standards completing 4.5 files per day while increasing loan level from
 $200,00 to $417,000.  Assisted sales team in answering inbound scenario questions relating to credit risk and collateral
 requirements.  Responsible for underwriting Fannie Mae and Freddie Mac loans.         Senior Underwriting Support Specialist  ,   06/2007   to   11/2012     Company Name   ‚Äì   City  ,   State      Performed monthly audits for the Home Affordable Refinance Program application and Delegated
 Mortgage Insurance account submissions completed by level 1 and level 2 support staff.  Trained new employees in the on-boarding process for remote underwriting.  Developed best practice guidelines as new employees were integrated into CMG's imaging system.  Developed procedures to process the Home Affordable Refinance Program.  Recipient of the PMI Mortgage Insurance Diamond award for outstanding and stellar work
 performance.  Performed data entry for master policy requests and billed contract underwriting submissions.  Performed administrative duties for management team.         Underwriting Support Specialist II  ,   01/2005   to   05/2007     Company Name   ‚Äì   City  ,   State      Managed Underwriting Operations workflow to ensure underwriting turn times were met and files
 were distributed to underwriting pipeline.  Registered and prepared incoming files for underwriting.  Responsible for Operating switchboard that consisted of 50 working extension in a call center
 environment.  Collaborated with the IT department to ensure computer systems and software issues were
 resolved in a timely manner.  Prepared pre-approval of clients and requests for credit reports.         Underwriting Assistant  ,   06/2001   to   12/2004     Company Name   ‚Äì   City  ,   State      Performed data entry for delegated Mortgage Insurance requests that require company accuracy
 rating of at least 95% to 100%.  Correspond to customer inquiries regarding status requests and underwriting decision.  Purchased and managed office supplies operating as inventory clerk and shipping clerk.  Managed shipping process and shipping logs for off-site file retention.         Education      High School Diploma  :   Accounting and Bookkeeping  ,   06/2000     George Westinghouse Career Academy   -   City  ,   State    Participant in the Retail and Education Alliance for the Development of Youth. (R.E.A.D.Y. Program)       Summary    Mortgage Underwriter with 17 years of work experience who adapts to change. Self-motivated with
 exceptional customer service skills and a determined work ethic. Excels in problem solving, results driven,
 customer service, great verbal and written communication. Core competencies includes Risk Analysis,
 Credit Evaluations, Financial Reporting, Data Entry, 10-Key Data Entry, Billing, and Administrative support.      Highlights          Administrative duties  Call center  Credit  Credit  Rrisk  Credit risk  Clients  Data entry  Documentation  Financial  Imaging  Insurance  Inventory  Loan documentation      Mac  Office  Quality  Retail  Risk analysis  Sales  Shipping  Switchboard  Tax returns  Underwriter  Underwriting  Workflow  Written            Skills     Administrative duties, call center, credit, credit  Rrisk, credit risk, clients, data entry, documentation, financial, imaging, Insurance, inventory, loan documentation, Mac, office, quality, Retail, risk analysis, sales, shipping, switchboard, tax returns, Underwriter, Underwriting, workflow, written    "
BANKING,"         INVESTMENT BANKING SUMMER ANALYST         Summary of Skills        Microsoft Office, public speaking, proficient in Spanish              Professional Experience     07/2015       Investment Banking Summer Analyst    Company Name   Ôºç     State      Built discounted cash flow and leveraged buyout financial models to obtain implied valuations of TMT companies Presented a case study on Evertec, a payments processing company, including potential M&A opportunities to senior members of TMT group Select Transaction Experience Sale of Ascensus, Inc.  to Genstar Capital and Aquiline Capital Partners Aided in creation of Investor Presentation materials and due diligence Potential sale of large media company to sponsors groups for ~$3 billion Assisted in financial modeling for levered transaction Prepared comparable company analysis examining precedent transactions and similar opportunities Potential global expansion of private, U.S.  based sports entertainment company Created pitch presentation for client meetings Compiled extensive market research and provided broad analysis on emerging trends in global sports and media industries.         07/2014       Intern    Company Name   Ôºç     State      Evaluated prospective equity investments for the team.  Analyzed potential asset allocation scenarios for high net worth clients.         07/2013       Intern    Company Name   Ôºç     State      Generated leads of potential high net worth clients on both a corporate and private level.  Aided in evaluating financial reports and constructing portfolio changes.          Education     May 2016     Financial Accounting, Microeconomics, Macroeconomics, Inside Hedge Funds,
Urban Economics, Multivariable Calculus, Creative Entrepreneurship  :   Psychology Economics Markets and Management    Duke University   Ôºç   City  ,   State      Psychology Economics Markets and Management Graduated Cum Laude 3.8 Dean's List: Spring 2013, Fall 2013, Spring 2015, Fall 2015, Spring 2016
*GMAT Score: 740       Fall 2014           Universitat Aut√≥noma de Barcelona   Ôºç   City    Spain    Strategic Behavior in Business, Cross Cultural Management, Business Ethics, Intercultural Interactions       June 2012           Rye Country Day School   Ôºç     State      4.35 SAT: Math: 800, Critical Reading: 720, Writing 730          Interests    Sigma Nu Fraternity, Philanthropy Chair and Inaugural Honor Board Member    2013 - 2016 Oversaw over 1,000 total service hours volunteering and over $5,500 donated to local charities Spearheaded inaugural Cameron Classic Tournament, cultivating long-term relationships with          Duke University Hospital and The Monday Life Implemented internal accountability mechanism into chapter operations Face Your Challenges, President    2012 - 2016 Encouraged college students to speak openly and fostered positive mental health Organized fundraising events and mental health workshops Raised over $2,000 to organizations combating depression Autism Speaks, Volunteer    2006 - Present Assisted autistic children to better communication skills and functional independence Team leader for annual NY-Presbyterian Autism Walk       Skills    Calculus, cash flow, client, clients, due diligence, Economics, equity, financial, Financial Accounting, financial modeling, financial reports, Funds, investments, market research, materials, Math, meetings, Microsoft Office, public speaking, Reading, SAT, proficient in Spanish, Strategic      Additional Information      LEADERSHIP AND EXTRACURRICULAR ACTIVITIES Sigma Nu Fraternity, Philanthropy Chair and Inaugural Honor Board Member    2013 - 2016 Oversaw over 1,000 total service hours volunteering and over $5,500 donated to local charities Spearheaded inaugural Cameron Classic Tournament, cultivating long-term relationships with          Duke University Hospital and The Monday Life Implemented internal accountability mechanism into chapter operations Face Your Challenges, President    2012 - 2016 Encouraged college students to speak openly and fostered positive mental health Organized fundraising events and mental health workshops Raised over $2,000 to organizations combating depression Autism Speaks, Volunteer    2006 - Present Assisted autistic children to better communication skills and functional independence Team leader for annual NY-Presbyterian Autism Walk   Interests: NFL Draft, Golf, Airbnb, and reading on a broad variety of topics     "
BANKING,"         BANKING CENTER MANAGER           Summary     Professional/Manager skilled at informing clients about products and services and recommending the best options to meet their needs. Excellent interpersonal skills.   *Versatile Sales Professional with background in banking and finance. Consistently meets bank and customer service standards.   *Results-oriented professional with over 7 years in sales and branch management.   *Highly detail-oriented professional successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Seeking a fulfilling position that offers growth opportunities and allows me to utilize my leadership skills and experience.       Highlights          Exceptional customer service  Sales expertise  Reliable  Excellent communication skills  Strong work ethic      Friendly  Energetic  Approachable  Flexible  Team player  Organized            Accomplishments      Consistently achieved a quarterly goals   Consistently helped associates development for new roles(promotions)   Selected to Market leadership team for Financial Center Managers         Experience      Banking Center Manager    August 2012   to   Current     Company Name   Ôºç   City  ,   State      Banking Center Manager is responsible for managing a consumer banking center.  BCM is responsible for leading, managing and coaching a team of sales and service professionals to meet and exceed sales targets, ensure the operational excellence of the banking center and create an excellent customer experience.  BCM acts as 'general manager' and is responsible for executing the One Team model by ensuring collaboration between banking center teammates and on-site specialists.  BCM demonstrates key behaviors to drive banking center success.  BCM ensures customer's needs are met by executing lobby leadership.  Observe banking center team in action through the eyes of the customer.  Supervise and coach teams on proper execution of key banking center plays.  Communicate with Consumer Market Managers, conduct performance assessments and update staff on business developments.  Manage all aspects of a successful business including resource management, operational excellence, managing partnerships, associate development and proficiency building and retaining customer relationships.  Proactively identify and manage risk in every business, product, and service transaction leveraging the risk framework.  Create workforce stability by cultivating an engaged and well coached team.          Personal Banker    January 2010   to   August 2012     Company Name   Ôºç   City  ,   State      Personal Bankers (PBs) are responsible for offering and selling financial products and services (i.e.  Credit Cards, CDs, Loans) to both consumer and small business customers.  Routinely work with customers and small business clients, to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs.  Ensure the customer's needs are met by partnering with the appropriate specialist and/or teammate to serve the customer's banking, small business, mortgage and investment needs.  PB helps to create an excellent customer experience.  Proactively manage risk in every business, product, and service transaction leveraging the Risk Framework.          Sales and Service Specialist    August 2007   to   February 2010     Company Name   Ôºç   City  ,   State      Provides customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment.  Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales.  May perform routine account-related transactions.  Involves referring customers to the appropriate line of business for products not supported.  May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request.  May handle escalated issues by successfully navigating the organization to resolve customer requests.  Routes, maintains and tracks outstanding servicing requests and provides thorough follow up.          Education      Bachelor of Arts   :   Corporate Fitness  ,   2005    Minot State   Ôºç   City  ,   State       Minor in Business Management         Associates   :   Business Admin  ,   1999    Frank Phillips College   Ôºç   City  ,   State       Business Admin         Skills    banking, coach, coaching, Credit, clients, delivery, financial, general manager, leadership, managing, Market, selling, sales   "
BANKING,"         SR. MORTGAGE BANKING EXECUTIVE       Executive Profile     Highly qualified and accomplished financial professional offering  10 years of experience in leadership and direction in the financial services and financial products industries. Robust background with loan Funding, servicing, asset management, and loss mitigation strategies. Excel in professional staff training, development, mentoring, and production. Goal-focused Mortgage Executive with commitment to bottomline success through effective sales development, brand awareness, and client satisfaction.            Professional Experience      Sr. Mortgage Banking Executive     Jan 2013   to   Current      Company Name   Ôºç   City  ,   State     Identified prospects and solicited business referrals, by contacting realtors, attorneys and financial professionals in an assigned territory.  Drove company expansion from 12-member mortgage brokerage with one office, to three and established new branch in Las Vegas, NV.  Led teams to excel in highstakes environment while encouraging professional development and independent decision making.  Obtained and maintained information about available loan products, processing procedures, underwriting guidelines and general departmental directives.  Assisted with collection of loanapplication related documents and delivery of loan package, on a timely basis.  Promoted from Sr.  Loan Officer to Executive Team Leader within six months of employment.  Awarded most revenue per loan award averaging over $6, 00.00 in Net Revenue per funded loan.  Awarded highest average loan amount for 201 $ Averaged 10 fundings per month and responsible for over $600,000 in        Revenue to the company for 201.  Created and Launched The Fraiman Group inside of Global Equity Finance along with effective marketing for my team.         Sr. Mortgage Banker & Financial Advisor     Dec 2011   to   Jan 2013      Company Name   Ôºç     State     Designed financial plans for over 100 high net-worth individuals and business owners including mortgages, insurance, retirement.  Managed a team of ten Senior Loan Consultants forging new client relationships and servicing existing ones while maintaining large client base.  25 million in new loan production, 84 total new loans in 2012, 50% increase from 2011.  Increased loan production as a team manager including 30% increase in loan production for entire team.         Sr. Investment Advisor     Jan 2007   to   Dec 2011      Company Name   Ôºç   City  ,   State     Demonstrated record of success in Capital Raising via Private Placement for Preferred and Common stock offering to accredited investors through my own prospecting.  Successfully introduced over $3,000,000 million dollars in one year for an early stage startup company for acquisition purposes, as well as opened two satellite offices in Texas and Ohio.  Responsible for managing over $20,000,000 million in AUM and the succession of several RIA firms throughout the United   States under our platform as well as Fixed Income Investments.         Financial Advisor     Jan 2007   to   Jan 2008      Company Name         Responsible for helping individuals and business owners design and implement an appropriate investment strategy based on their specific personal financial goals and circumstances.  Rendered exceptionally high quality service to clients in the area of estate planning for high  net  worth individuals using appropriate life insurance policies.  Implemented many of my own insurance and securities marketing campaigns.  Responsible for establishing new client accounts.  Analyzing client's current and future financial needs.         Education      Bachelor of Arts  ,   English Literature   2004     University of Massachusetts   Ôºç   City  ,   State     English Literature       High School Diploma     1998     Homer High School   Ôºç   City  ,   State            Professional Affiliations    Member, Mortgage Bankers Association Member, National Association of Mortgage Brokers (NAMB) Member MBA 's National Technology in Mortgage Banking Conference Member of University of Massachusetts Alumni Association.      Additional Information      ACCOMPLISHMENTS Promoted from Sr. Loan Officer to Executive Team Leader within six months of employment.  Awarded most revenue per loan averaging over $6,300 in revenue per funded loan.   President's Club Achievement.  CERTIFICATIONS NMLS ID: 528972 California - DOC Mortgage Loan Originator License Minnesota Mortgage Loan Originator License Nevada Mortgage Loan Originator License New Mexico Mortgage Loan Originator License Oregon Mortgage Loan Originator License Washington Mortgage Loan Originator License         Skills    client, clients, decision making, delivery, Equity, Finance, financial, Fixed Income, insurance, Investments, Team Leader, managing, marketing, excel, office, policies, quality, securities, strategy   "
BANKING,"         BUSINESS BANKING SPECIALIST           Summary    Over 9 years experience supervising cross-functional sales teams, complex employee training, strategic account management, executive level collaboration, and creating customer-centric programs. Facilitating Training -- trained 600 employees quarterly and annually on sales and conflict management. Project Management -- directed all sales operations, training, and marketing for over 100 events per year. Business Sales -- exceeded 794% of business sales goals closing $1.2 Million in product sales and surpassed 400% of annual sales goals due to innovative customer engagement in less than 35 days. Tech & Startups -- 8 years consulting and managing tech/startup businesses, converting client liabilities into assets, and designing customer-centric engagement programs while facilitating employee engagement. Professional Development -- tactical approach to innovative teambuilding, in-depth understanding of cultivating long-term business partnerships, and motivational speaking.      Core Qualifications        Empowering Motivational Public Speaker Microsoft Suite Proficient (Outlook, Excel, Publisher, Power Point, Word, etc.) Google Suite (Analytics, Docs, Calendar, Gmail, etc.) Deploying & Executing Scalable Training Programs Strategic Client-Facing Engagement Dynamic Sales Presenter & High Energy Facilitator Complex Account Management Multi-Project Management in fast-paced environments Innovative Professional Development Collaborative/Team Leader              Professional Experience      Business Banking Specialist    June 2014   to   Current     Company Name   Ôºç   City  ,   State      Exceeded 794% of quarterly business sales goals, $1.2 Million in products, and $40,000 per day in proxy in 35 days.  Facilitate international business presentations on merchant services, payroll services, and tech products daily.  Deploy original sales training programs that identify KPI's and marketing trends to junior and senior executives.  Train diverse business sales channels with adaptable facilitation styles and charismatic energy for high impact.  Coach employees quarterly on cross-selling business products, sales strategies, and cross-customer engagement.  Manage and develop budget reconciliations for diverse startups to exceed business revenue goals with low budgets.          Personal Banker    July 2013   to   June 2014     Company Name   Ôºç   City  ,   State      Cultivate long-term business partnerships while upholding banking policies and providing elite customer service to senior level executives worldwide.  Manage high value client accounts; efficiently resolve high complexity issues, and analytical problem solving.  Extensive regional/global coordination for international clients in collaboration with diverse executive level teams.  Closed 500K of business loans, automobile loans, lines of credit, and insurance products per quarter.  Execute and design customer-centric engagement metrics to assess daily, weekly, and monthly impact.          Office & Marketing Manager    June 2013   to   Current     Company Name   Ôºç   City  ,   State      Supervise all sales team training programs: new hire orientations, onboarding training classes, staffing, and payroll.  Design customer-centric training curriculums, career development programs, and direct marketing strategies.  Direct multi-level events and developmental training not limited to customer service training, business sales, event planning, conflict management, KPI's/trends, and promotional media events.  Executed measurable social media outreach and networking events that exceeded 20% of sales targets.          Residential Communities Coordinator    January 2011   to   June 2013     Company Name   Ôºç   City  ,   State      Directed all sales training, customer service, and marketing for 100 events per year accessible to 76,000 students.  Facilitated and designed scalable programs to train 600 employees annually on sales, conflict management, customer service, crisis response, business development, and cultural competency.  Supervised, evaluated, and extensively coached 13 cross-functional employees who served as residential programmers, community leaders, and engagement specialists in fast-paced environments.  Managed four high-rise properties and residential teams overseeing 1,500 occupants including supervision of emergency response staff, budget reconciliations, project management, and payroll.          Assistant Community Director    July 2010   to   January 2011     Company Name   Ôºç   City  ,   State      Supervised 50 cross-functional employees while overseeing 1,800 residents in 7 high-rise residential properties.  Managed all employee training programs and curriculum content for emergency response staff and residential teams in adherence with federal/state laws, university HR rules, and hospitality regulations.  Exceeded performance expectations with increased responsibilities resulting in promotion within 6 months.          Assistant Hall Director    July 2008   to   May 2010     Company Name   Ôºç   City  ,   State      Directly supervised 12 resident advisors, 34 desk staff, and 20 community volunteers in fast-paced environments.  Trained and instructed 150 employees on sales, customer service, project management, conflict management, human resource services, intercultural competency, and security procedures.  Oversaw two large high-rise properties, over 1,500 residents, 2 front offices, facility budgets, and payroll.  Executed strategic recruitment campaigns and facilitated the interview selection process of 40 employees.  Awarded ""Program of the Year"" for directing the Dance for Haiti benefit concert fundraising $20,000.          Public Relations Specialist    August 2006   to   May 2007     Company Name   Ôºç   City  ,   State      Supervised all cross-customer engagement curriculums for the Palouse Food Project and oversaw all marketing outreach, employee training programs, interns, and volunteers.  Directed and executed radio commercials and advertisements specific to community development, health education, and hunger related issues.  Tutored children with autism who required an innovative approach to assess each student's individual academic needs using patience, sensitivity, compassion, and performance art.          Assistant Warehouse Manager    May 2005   to   July 2006     Company Name   Ôºç   City  ,   State      Managed warehouse recruitment, interviews, schedules, customer satisfactions surveys, and employee recognition efforts.  Trained and instructed new sales associates and employees on diverse customer service etiquette which increased store revenue by 30%.  Oversaw inventory and shipments to provide consistent warehouse organization that enhanced duties and responsibilities of sales associates.          Education and Training      Bachelor of Liberal Arts   :   Sociology & Dance      Washington State University Social Sciences          Wells Fargo Bank N.A   Ôºç   City  ,   State      Business & Personal Banker Academy Entrepreneurship in Business          S.A.F.E. Registered Financial Banker Sociology & Dance              Skills    academic, Account Management, advertisements, approach, art, banking, budgets, budget, business development, Coach, conflict management, content, credit, Client, clients, customer service, customer service training, direct marketing, directing, event planning, fast, Financial, functional, fundraising, human resource, HR, insurance, international business, inventory, Team Leader, marketing, Excel, Microsoft Suite, Outlook, Power Point, Publisher, Word, networking, payroll, policies, Presenter, presentations, problem solving, Project Management, promotion, proxy, Public Speaker, radio, recruitment, selling, Sales, sales training, staffing, Strategic, supervision, employee training, Training Programs   "
BANKING,"         MORTGAGE BANKING EXECUTIVE ANALYST           Summary     Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.       Highlights         Change management  Policy/program development  Cross-functional team management  Staff training  Supervision and training  Skilled negotiator  Sound judgment  Computer-savvy  Calm under pressure  Complex problem solving       Operations management              Accomplishments      Business Development: ¬†   Successfully grew business by [action].      Project Management: ¬†   Initiated [project] which resulted in [positive outcome].    People Management:    [Describe accomplishment 1]  [Describe accomplishment 2]    Financial Management:    [Describe accomplishment 1]  [Describe accomplishment 2]   Research   Conducted research which led to the development of [program].   Leadership   Served as key contributing member to Leadership team.          Experience      Company Name     January 2009   to   Current     Mortgage Banking Executive Analyst   City  ,   State      Responsible for escalated issues and problem solving providing support by answering inquiries for  Internal and External Partners, Senior Management and Third Party Customers relating delinquent mortgage accounts with the intent to bring delinquent accounts current.  Responsible for researching and providing customized documentation to Senior Executives and Management on servicing and default related issues.  Ability to work with Servicing Systems as well as accurately analyze information from the system with in depth knowledge of Chase products and services Participation in various initiatives and initiate improvement in departmental projects.  Collaborated with legal and compliance to ensure accurate resolutions are provided on escalated mortgage issues Monitor and research Government Agencies concerns pertaining mortgage lending practice for customers and communicate a response either by telephone and or written response.  Create reports for senior management for monthly volume of correspondence received from the office of Consumer Financial Protection Bureau and the Office of the Comptroller.  Built and maintained relationship with internal/external partners.  Communicate with customers either by telephone communication and or written response to assist them with their concerns about their mortgage issues Handle 300 cases weekly from Loss Mitigation including cases involving suspicious activity.  Tracked and communicated business goals for team to meet weekly, monthly matrix and provided daily report to upper management of team/department performance and SLA.  Self-authored written responses, adhering to Chase's business letter-writing guidelines and within RESPA guidelines.          Company Name   January 2003   to   February 2015     Business Manager - Analyst           Research accounts when needed to resolve delinquency & payment issue that has been applied incorrectly and issue credits when needed.  Term employee's from group life plan when needed also groups for non-payment, salary changes, and collection calls, send delinquent letters on account 30-45 day.  Take inbound customer relation calls from brokers and clients assisting with resolving issues pertaining to problems from billing, enrollment, credits, terminations etc.  Responsible for accurate and timely processing of new firm installation of new sold cases (small, large, voluntary, self-administered), benefit changes, and maintenance for administration Collaborate with clients, A/R and Sales to increase speed of receivables and prevent interruption of service to clients Work extensively with Executive Directors  Management on escalated cases with billing discrepancies for test plans and cases for the business process of applications Manage workflow of Supervisors and upper level Management.  Responsible for various project management gathering information and documentation for test plans and cases for the business process of applications Supervise a staff of 25 people.  Vera Perry Cont._.  Managed team of 25          Company Name     January 2006   to   January 2009     Deposit Recovery Collector   City  ,   State      Risk Management Deposit Recovery Collector Was responsible for customer communications to make to scheduled payment arrangements to bring past due accounts current.  Worked on an quantrax Auto Dialer system.  Recorded customer communications and document accounts within the department metrics and company policy for collection and accounts receivable efforts to keep accounts within company current status.          Company Name     January 2003   to   January 2007     Senior Tax Preparer Manager   City  ,   State      Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience.  Helped drive a 10% increase in customer satisfaction (as measured by a customer survey in   (2003-2007).  Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool.  Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work.  Trained new tax preparer and audited processed work to assure the accurate information was being reported to the IRS in behalf of the customer individual and business taxes.  Managed a staff of ten (10) plus tax preparers.          Skills    accounts receivable, billing, Business Analysis, business process, CMS, clients, customer satisfaction, decision-making, documentation, Senior Management, Fast, Financial, Government, Imaging, legal, letters, Lotus, Excel, Office, PowerPoint, Microsoft Word, office manager, Oracle, Peach Tree, phone system, problem solving, producing, project management, quality, researching, Research, Risk Management, Sales, SLA, Solomon, tax, taxes, telephone, Workflow, written      Education      San Francisco State University      Bachelors of Science  :   Management    City  ,   State      Management        CAL State Hayward      Bachelor of Business Administration  :   Accounting    City  ,   State      Accounting        BA              BS           "
BANKING,"         BANKING BOOT CAMP PARTICIPANT       Summary     Recent graduate student with a bachelors in Economics and minors in Finance From Central Connecticut State University, Looking to get some work experience by applying my education and experience.       Experience     05/2017   to   05/2017     banking boot Camp participant     Company Name   Ôºç   City  ,   State           02/2017   to   Current     Sandwich Artist/Cashier    Company Name   Ôºç   City  ,   State     Took necessary steps to meet customer needs and effectively resolve food or service issues.    Recorded customer orders and repeated them back in a clear, understandable manner.    Correctly received orders, processed payments and responded appropriately to guest concerns.         01/2014   to   01/2016     Student worker    Company Name   Ôºç   City  ,   State      My job description included: filling out paper workers, making copies, informing students about upcoming events, answering the phone, schedule advising and organizing speak sessions.          Work History            Company Name               06/2014   to   02/2017     Front End Supervisor    Company Name   Ôºç   City  ,   State           10/2017   to   Current     Sandwich Maker    Company Name   Ôºç   City  ,   State           02/2017   to   Current     Sandwich Maker     Company Name   Ôºç   City  ,   State            Education and Training     May 2017     Bachelor of Arts  :   Economics Finance    Central Connecticut State University   Ôºç   City  ,   State      Economics Finance 3.26        Certifications    I am CPR and Western Union Certified.      Skills    ¬†Cash handling,enthusiastic people person, advanced problem-solving, great organizational skills. knowledgeable of Microsoft word, excel SPSS, Powerpoint      Activities and Honors    Volleyball, track and field¬†   "
BANKING,"         BANKING RELATIONSHIP SPECIALIST       Summary    Highly enthusiastic customer service professional with 7 years of client interface experience. Dedicated Customer
Service Representative motivated to maintain customer satisfaction and contribute to company success. Strong organizational skills, Customer service expert, Active listening skills, Adaptive team player, Courteous demeanor, also seasoned in conflict resolution with an energetic work attitude.      Highlights          Creative problem solver  Types 45 wpm  Call Center¬†   Reliable      Excellent communication skills  Friendly  Approachable  Exceptional customer service            Accomplishments      Consistently achieved a  100 % teller balancing average, as well as     balanced daily cash drawers and vaults totaling an average of $ 900,000 .           Experience      Banking Relationship Specialist     Jul 2005   to   Sep 2011      Company Name   Ôºç   City  ,   State     Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.  Customer Service Customer Service Inbound Call Center Transfer calls to appropriate department when necessary Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.  Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records.  Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.  Opened and closed personal and business checking, saving, and cd accounts, processed safe deposit box transactions, created cashier checks, entered customer data into chex systems, processed fed ex shipments, filing, answering phones, sending faxes, responsible for making executive decisions regarding new customer relationships.            Completed daily incoming and outgoing banking reports.         Merchant Teller     Dec 2004   to   Jul 2005      Company Name   Ôºç   City  ,   State     Processed large deposits for merchant customers, assisted with incoming and outgoing courier transactions,.  Responsible for balancing accurately on a daily basis.  Assisted Operations Manager with teller line, answered phones, filing, and all other duties associated with the position of a Merchant Teller.         Teller     Jun 2004   to   Dec 2004      Company Name   Ôºç   City  ,   State     Cashed checks for new and existing customers, processed incoming daily reports, completed mail deposits in dual control.  Processed cashiers checks and money orders, processed credit card payments, and all other responsibilities associated with the position of a Teller.         Education      Associate of Science  ,   Inter Social Behavioral Sciences   2016     Los Angeles Southwest College   Ôºç   City  ,   State  ,   United States          Received certificate in Fingerprinting.            Skills     In and outbound call center, ¬†Excellent customer service assistance, Fax, Filing, Answering phones, Type 50 wpm, Microsoft word and excel.    "
BANKING,"         BRANCH BANKING COORDINATOR         Summary    Manager with 12 years of background in customer service, finance, leadership and branch management. Vast knowledge of finance, regulatory requirements and general bank operations. Enthusiastic and energetic in leading staff to exceed sales goals, while delivering excellent customer service. A dedicated team player experienced in overseeing operations of individual and multi-unit facilities, developing successful programs to improve profitability. Diligent and driven individual who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.       Education      BBA  :  Banking   2015     Strayer University  ,   City  ,   State              High School Diploma  :  College Preparatory   1999     Holly Hill Roberts High School  ,   City  ,   State              Experience      Company Name    City  ,   State    Branch Banking Coordinator   04/2013   to   Current       Supervise and participate in daily operational functions of the branch's Teller area   Ensure timely and efficient completion of client transactions  Proactively manage the daily sales/quality referral process   Assist HR with recruiting, interviewing, and selecting oncoming associates   Research Out of Balance Transactions/Daily Reports/Completed corrections in a timely manner, with daily Vault Operations/Cash Master   Assist with Risk Management practices while being responsible for staffing and scheduling of branch   Complete Staff Development/Performance Reviews/Salary Administration Ensure operating procedures are followed as outlined in the Branch Operational Manual (BOM).          Company Name    City  ,   State    Guest Service Agent   04/2012   to   06/2015       Greets, registers, and assigns rooms to guests, while maintaining
confidential information as it relates to guest records.  Promptly and effectively deals with guest requests and complaints.   Answers and routes calls as appropriate; takes guest messages with
accuracy.   Responsible for cash drawer contents, transactions during shift, and
night drops as necessary.  Maintains accurate records including cash flows, registration cards,
reservation cards, and property walks.   Answers inquiries pertaining to hotel services, registration of
guests, and travel directions.¬†   Preferred
experience OnQ Software.          Company Name    City  ,   State    Service Manager II   07/2007   to   02/2012       Ensure policies, procedures and security guidelines are followed Educate customers on products, services and alternative solutions.  Maintained compliance of vault, deposit logs, & risk mitigation Conducted on the spot coaching to ensure tellers convey quality customer service.  Exhibited effective leadership skills in motivating teams to meet company goals.  Assisted in Hiring, Terminating, Training Created/Maintained/Delivered Performance Evaluations of Employees Performed initial Audits/Reports randomly on a monthly basis.          Company Name    City  ,   State    Manager/Auditor   02/2004   to   06/2007       Processed guest payments for room charges, food and beverage charges and phone charges.  Greeted and registered guests and issued room keys.  Delivered requested items to guests' rooms.  Processed credit card transactions during the checkout process.  Supervised front desk staff.  Monitored the appearance and performance of the front desk staff.  Fostered strong working relationships with all hotel departments.  Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.  Recorded guest comments or complaints, referring customers to managers as necessary.  Directed personnel, training and labor relations activities.  Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.          Skills    Accounting, accounts payable, Accounts Payable and Receivable, auditing, balance sheet, billing, bookkeeping, Budgets, cash receipts, Closing, Coaching, Excellent communication, hardware, Conflict resolution, contracts, Credit, checkout process, client, Customer
Relations, excellent customer service, Customer Service, finance, financial, Forecasting, forklifts, Hiring, Human resources management, Human Resource, HR, internal audit, internet connectivity, labor relations, Team building, Leadership Skills, loss prevention, Managing, marketing, money, 97, Operations management, Payroll, Performance Reviews, personnel, Policies, processes, process
improvement, quality, quality control, Recruiting, Research, Risk Management, Sales, Scheduling, shipping, Staff Development, staffing, telephone, telephone etiquette, phone, time management, Trainer, warehousing   "
BANKING,"         MORTGAGE BANKING FORECLOSURE SPECIALIST       Summary     Ambitious, self-motivated professional with a passion for quality work. Seeking a baseline  opportunity in Underwriting, Lending, Auditing, Quality Assurance, or Analyst roles. Possess  large spectrum of experience in the financial industry. I am a fast learner who values my  employer. Personal characteristics: detail-oriented, thorough, computer-savvy, loyal, persistent,  adaptable, eager to learn.       Accomplishments     ¬†  *Sharepoint, Early Resolution, FHA Connection, DOS LPS, MSP, CREDCO, RELS, Microsoft Word, Outlook, Live Meeting, Excel, Powerpoint, SLOAD, DAT and various other programs 3 years in Default Servicing * 3 years Loss Prevention/ Loss Mitigation * 7 years Mortgage Loan Processing/Mortgage Banking * 3 years Underwriting/Lending * 3 years Risk Management/ Analysis * 3 years Compliance/Quality Assurance * 10+ years Loan Operations/ Operations Experience       Experience      Mortgage Banking Foreclosure Specialist   01/2014   to   Current     Company Name   City  ,   State      Foreclosure Department   Maintained beneath a 3% error ratio in all searches performed  *Service member Civil Relief Act (SCRA)  *Use of industry mainframes; (LPS, MSP, Vendorscape, Lenstar, ResWare and Lotus) to efficiently communicate with internal clients.   *Review of cases and all milestones requested by clients to ensure proper procedures and industry guidelines are used.         Consumer Underwriter II   10/2011   to   12/2013     Company Name   City  ,   State      Home Preservation   Exceeded monthly production goals while adhering to a minimum 5% error ratio  * Maintained a high level of production and maintained high quality standards  * Restructured delinquent consumer mortgage loans in accordance with company, FHA, and industry guidelines using an in house underwriting software   * Maintained quality control standards while maintaining production standards by company's definition   * Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.  * Performed final approvals and reviews the entire loan file through verifications processes, including adherence to multiple investor guidelines   * Maximized quality by verifying underwriting conditions and approval requirements are met   * Built knowledge about latest banking products and services through   * Analyzed customer credit history in order to determine customer willingness to pay and affordability for various payment plan options.   * Provided meticulous attention to detail in underwriting mortgages. Evaluated the financial strengths and weaknesses of borrowers to determine risk and repayment capacity in a Loss Prevention environment.   * Conducted peer reviews for fellow teammates, offering methodology and logic to income cash flows prior to recommendation for resolution/modification. Analyzed income documentation consisting of: paystubs, Profit and Loss statements, tax transcripts, personal and business Federal and State Tax Returns, Rental income, S-Corps, Schedule C, 1120S, K-1's, personal and business bank statements, LES Military paystubs, W2's, 1099's, fixed income sources, etc.               Loan Document Specialist II   08/2008   to   01/2010     Company Name   City  ,   State      Mortgage Loan Operations  Maintained below a 5% error rating on booking 50+ loans daily  * Booking and review of conventional, F.H.A. & V.A. loans   * Data entry functions including booking and review of recorded security instruments   * Reviewed documentation for errors & omissions of security documents  *  Performed daily maintenance of the loan applicant database.            Loan Processor   04/2003   to   08/2008     Company Name   City  ,   State      Mortgage Lending Services   * Corresponded with customers, management, and title companies, to respond to inquiries   * Interpreted company policies while analyzing the applicant, property, and documentation to minimize the need for subsequent follow ups with borrowers   * Verified and validated supporting income, asset, and liability documentation to ensure validity  * Clears all Title exceptions and errors  * Successfully maintained a minimum volume of 30+ loan packages daily with no errors         Education      Associate of Science  :   Business Administration    Auburn University at Montgomery   City  ,   State               Skills     Loans, Mortgage, Documentation, Lending, Liability, Loan Processor, Mortgage Lending, Processor, Ups, Underwriting, Fha, Foreclosure, Cash, Credit, File, Financial Statements, Fixed Income, Mortgage Loans, Quality Control, State Tax, Tax Returns, Team Lead, Banking Loan, Data Entry, Loan Operations, Mortgage Loan, Operations, Security, Cases, Clients, Mortgage Banking, Audits, Bankruptcy, Fannie Mae, Internal Audits, Nss, Production Environment, Sales, Solutions, Telephone, Ambitious, Articulate, Auditing, Closing, Credit Analysis, Detail-oriented, Dos, Excel, Fast Learner, Loan Closing, Loss Mitigation, Loss Prevention, Microsoft Sharepoint, Mitigation, Outlook, Pipeline, Powerpoint, Problem Solver, Quality Assurance, Reviewing Financial Statements, Risk Assessment, Risk Management, Sharepoint, Trading, Word, Real Estate, Real Estate Analysis    "
BANKING,"         RETAIL BANKING DIRECTOR       Summary    A highly creative professional with over 18 years of executive marketing and communication experience and a proven track record of successful projects from initial concept through completion. ¬†A high energy, results-oriented leader recognized for innovative tactics and demonstrated success at strategic/tactical planning, building large (over 200) highly effective teams focused on achieving production and financial goals, analytical and financial expertise. ¬†A talent for building and working with cohesive teams with strong problem solving skills, able to manage time-sensitvie projects with multi-million dollar budgets. Proven success in increasing customer awareness, changing brands and image within the Santa Fe community and achieving growth and budgetary goals. Strong ability in working with all levels of an organization from entry-level employees to board members and community leaders.      Skills          Strategic Planning  Marketing and Communication  Highly Creative      Financial & Analytical Experience  Facilities Management Experience    Leading IT related Projects & Teams            Experience      Retail Banking Director     Jan 2007   to   Jan 2017      Company Name         Provide leadership to all the NM & CO Branches and Private Banking within the Bank in the areas of loan & deposit growth; risk management; staff development and community involvement.  Manage the training; facilities and real estate projects for the Company.  Responsible for all the development, planning and execution of a deposit products & services strategy that supports the Bank's strategic plan in the delivery of all retail and commercial deposit product lines.  Direct experience in annual budgeting and monthly financial reporting to the Bank's Board of Directors and Asset & Liability Committee.  Participate in Executive Management; Asset & Liability Management; IT Steering and Compliance committees.         Marketing & Communications Director     Jan 1993   to   Jan 2006      Company Name         Managed the relationship with the outside advertising agency, marketing assistant, contribution's & sponsorship's budget, project management, customer relationship software, coordinating special events, developed & managed the call center and all the branches for the Bank.  Developed advertising campaigns, direct mail programs, Bankwide employee incentive programs, collateral materials.  Participated in Executive Management and planning sessions on marketplace strategy and on pricing, product and investment strategies.  Responsible for new product development and implementation.  Responsible for implementation and management of Bankwide projects.  Responsible for maintaining the Bank's corporate image, including signage, marketplace perceptions, market assessments to test the image.  Responsible for the development of special events to attract and retain Bank customers.  Advanced computer skills.         Operations Manager     Jan 1986   to   Jan 1993      Company Name         Project Management for multiple technology related and product development projects.  Ensured compliance with all laws and policies and procedures were followed by Bank staff in accordance with the regulatory environment.  Responded to all audit comments and followed up on training and staff adherence.  Managed training, merchant services and audits responses and follow-up for the branches.  Wrote the teller & branch operations manuals in accordance with accepted policies & procedures.  Kept policies and procedures updated and communicated to all branch personnel.  Developed and managed the monthly reports of ATM profitability.         Education and Training      Graduate     2016     Leadership New Mexico                MBA  ,   technology    The College of Santa Fe Western States School of Banking at University of New Mexico         technology       B.S.B.A  ,   Business Administration management    Northern Arizona University         Business Administration management       Interests    Santa Fe Chamber of Commerce board member 2007-2012; treasurer the last 3 years
*Partners in Education board member 2004-2006
*Junior Varsity tennis coach at St. Michael's High School        Skills    Adobe Acrobat, advertising, agency, ATM, Banking, budgeting, budget, call center, delivery, direct mail, special events, Executive Management, Facilities Management, Financial, financial reporting, image, investment strategies, leadership, marketing, market, Marketing and Communication, materials, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Microsoft Word, new product development, personnel, policies, pricing, product development, Project Management, real estate, retail, risk management, staff development, strategy, strategic, Strategic Planning      Additional Information      AWARDS & COMMUNITY INVOLVEMENT
*Santa Fe Chamber of Commerce board member 2007-2012; treasurer the last 3 years
*Partners in Education board member 2004-2006
*Junior Varsity tennis coach at St. Michael's High School
*Best Bank in Santa Fe Award - five years in a row
*Winner Business Excellence Award in the Large Business Category of the Santa Fe Chamber of Commerce and US West
*Winner Best Employer of the Year of the Large Business Category
        Jennifer Lind     "
BANKING,"         MORTGAGE BANKING DOCUMENT MORTGAGE BANKING DOC OPS SPECIALIST           Summary    Ability to organize and multi-task in a fast paced environment; possess ability to prioritize workload and operate effectively and efficiently with minimal supervision.
Ability to think analytically and creatively in response to problem
Knowledge of commercial loan pricing, credit policies, procedures, practices, and documentation.
Ability and willingness to train and present to small and large audiences of varying sophistication complex concepts in a manner that are easily understood.      Highlights        SAP, Lotus Notes, Team Leader and Administrative support in communications and training, Research, Reporting, Negotiation Skills, Organization and Interpersonal skills, team work and dedication.
Proficient and strong PC skills in scheduling software, Windows XP, Microsoft Word, Excel, Access, and PowerPoint, Excellent interpersonal, oral/written communication and partnering skills.            Experience      Mortgage Banking Document Mortgage Banking Doc Ops Specialist    March 2009   to   Current     Company Name   -   City  ,   State      Update procedures as needed and support all team lead functions and reporting.  Monitor documents daily for mortgage banking customers.  Preparation of paid mortgage files for updating identified pay off tracking system, research websites, and internal systems, along with performing daily functions displaying professionalism, time management skills, and organizational skills.  Create and maintain productivity reports for tracking databases.  Test new reporting and tracking systems.  Work closely with department channels, management, and automation to resolve a multitude of complex issues and provide testing results.  Monitor reports and queues for Lien Release Customer Care Workbench inbox and the manual add accounts in the payoff tracing system.  Provide training to peers on new functions and processes.          Workforce Management Analyst    July 2007   to   August 2008     Company Name   -   City  ,   State      Responsible for entering and reporting Customer Care Professional schedule and exception activity.  Communicated information to the Call Service team in regards to the company's and department news, policies, procedures, and new initiatives.  Analyzed test results on calls and forecasting for scheduling purposes.  Partnered with various management teams to share responsibility for meeting service level and response time objectives across all contact channels; utilizes scheduling software and tools for managing workforce-related tasks and ensuring effective and efficient utilization of such resources.  Responsible for assisting management with business unit productivity goals by providing accurate forecasting, staff calculations, staff schedules and management reports.  Assist management in monitoring adherence, staffing activity and updating the system as needed.  Provided training to peers on new functions and processes.  Developed and maintained employee work schedules based on capacity requirements for all Sales and Service or Loss Reporting Unit phone and processing staff.  Produced weekly schedules for 100+ Customer Service Representatives based on forecasted volume and workload to ensure adequate staffing levels for phone, email and chat contacts.  Managed call outs, paid time off and overtime to hit labor budgets.          Officer Manager    December 2006   to   March 2009     Company Name   -   City  ,   State      Certified trainer on income tax preparation through H&R Block.  Advised employees of updated annual changes received from the IRS.  Answered customer calls.  Worked directly with lenders concerning income tax return checks and fees.  Thoroughly examined and analyzed financial records of individual and businesses and advised the best way to file state and federal taxes; Tax preparer when needed.          Containment Quality Inspector    January 1999   to   April 2007     Company Name   -   City  ,   State      Separated non-conforming parts to ensure the guidelines for quality guidelines are met.  In support of and under the direction of quality engineers, supervisors, or technicians, used the proven techniques to evaluate hardware documentation, performs laboratory procedures, inspected products, measures process performance, records data, and prepares formal reports.  Produced forward automotive lighting and training to peers on new operation functions.          Education      Bachelors of Business Administration   :   Computer Information Systems      Northeast Louisiana University          Computer Information Systems        Master of Business Administration   :   Human Resource Management      University of Phoenix   -   City  ,   State      Human Resource Management        Associate of Applied Science   :   Process Technology      Louisiana Delta Community College   -   City  ,   State      Process Technology        Skills    Administrative support, automation, automotive, banking, budgets, interpersonal, Interpersonal skills, oral, hardware, Customer Service, Customer Care, databases, direction, documentation, email, financial, forecasting, laboratory procedures, team lead, Team Leader, lighting, Lotus Notes, managing, Access, Excel, PowerPoint, Windows XP, Microsoft Word, Negotiation, organizational skills, PC skills, policies, processes, quality, reporting, Research, Sales, SAP, scheduling, staffing, tax, taxes, Tax preparer, tax preparation, team work, phone, time management, trainer, websites, Workbench, written communication   "
BANKING,"         SENIOR INVESTMENT BANKING SALES ANALYST           Summary    To obtain a sales position utilizing my sales, leadership, consultative, and strategic thinking strengths.      Experience      Senior Investment Banking Sales Analyst    May 2013   to   Current     Company Name   Ôºç   City  ,   State      2014 Quota Attainment - 195% Outside sales of Investment Banking solutions including financing, mergers, and acquisitions Closed over $70 Million in strategic Investment Banking solutions to the renewable energy vertical Strategically partnered with investors, developers, businesses, and municipalities to close and accelerate deals Project managed entire sales cycle from finding and qualifying the opportunity, to securing financing and government incentives, to reviewing due diligence and closing the deal Collaborate with internal execution team to accelerate sales by working on deal structuring and transaction cost management.          Investment Banking Sales Analyst    February 2012   to   May 2013     Company Name   Ôºç   City  ,   State      2012 Quota Attainment - 167% Outside sales of Investment Banking solutions including financing, mergers, and acquisitions Closed over $40 Million in strategic Investment Banking solutions to the renewable energy vertical Strategically partnered with investors, developers, businesses, and municipalities to close and accelerate deals Project managed entire sales cycle from finding and qualifying the opportunity, to securing financing and government incentives, to reviewing due diligence and closing the deal Collaborate with internal execution team to accelerate sales by working on deal structuring and transaction cost management.          Investment Sales Analyst    January 2011   to   February 2012     Company Name   Ôºç   City  ,   State      2011 Quota Attainment - 240% Responsible for building, maintaining, and sales related to a $10 Million Managed REIT Hedge Fund Conduct quarterly credit analysis and reviews for company and investors to build successful long term partnerships Created detailed reporting and compliance reporting including financial statements and fund performance Implemented Global Investment Sales and Performance Standards across the firm.          Registered Investment Representative    March 2009   to   January 2011     Company Name   Ôºç   City  ,   State      2010 Quota Attainment - 180% Responsible for assisting in sales and research for multiple hedge funds Created weekly portfolio attribution reports based on asset type and REIT operating sector to assist with securing new clients Enforced compliance of internal code of ethics Supported portfolio manager's investment thesis by analyzing and concluding that REIT preferred shares outperformed common shares directly after equity offerings in the beginning of the second quarter 2009 Surveyed over 330 properties and projected revenues for future performance.          Outside Sales Representative    June 2008   to   April 2009     Company Name   Ôºç   City  ,   State      Responsible for booking over $100K in revenue.  Full-service tour operator specializing in trips to Mexico as well as College Football game day trips.  Arranged travel for over 100 clients and successfully negotiated multiple sales and marketing contracts.  Door Knocked and walked up to people to drive sales.          Financial Analyst    December 2008   to   January 2009     Company Name   Ôºç   City  ,   State      Created $3.4 million Real Estate Development proposal for a multi-family residential community in San Antonio.  Created an asset-level pro-forma and financial model to achieve target IRR's of 18% or better.  Competed and defended proposal in the National NAHB Competition in Las Vegas.          Education      Bachelor of Science   :   Finance  ,   December 2009    Arizona State University, W.P. Carey School of Business   Ôºç   City  ,   State      GPA:   Magna Cum Laude, Dean's List, Tempe Diablo's Scholarship recipient    Finance Magna Cum Laude, Dean's List, Tempe Diablo's Scholarship recipient        Interests    Endowment Fund Chair Outstanding Graduating Senior Raised over $1,500 dollars through fundraising and business sponsorships Participated in numerous community service events like Habitat for Humanity, Project Cure, and Ronald McDonald House President Barack Obama Scholar's Program Mentor, Student mentor to President Obama Scholarship Program recipient       Skills    acquisitions, closing, contracts, credit analysis, clients, due diligence, equity, financing, financial, financial statements, funds, government, Investment Banking, marketing, mergers, Outside sales, proposal, Real Estate, reporting, research, Sales, San, strategic, type      Additional Information      Delta Sigma PI: Endowment Fund Chair Outstanding Graduating Senior Raised over $1,500 dollars through fundraising and business sponsorships Participated in numerous community service events like Habitat for Humanity, Project Cure, and Ronald McDonald House President Barack Obama Scholar's Program Mentor, Student mentor to President Obama Scholarship Program recipient      "
BANKING,"         CONSUMER BANKING DEFAULT MANAGEMENT SUPERVISOR           Summary     Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.¬† Dedicated to providing excellent customer service and making operational and procedural improvements.            Highlights          Microsoft Word, Microsoft Excel, Microsoft  Access, Microsoft Power Point, Management, Payroll,  Staffing/Scheduling¬†   Strategic Management,   Lotus Notes, Hogan, Lease Master, ALS, CPI, CACS, HIS, 10-key,         Client relations specialist  Conflict resolution techniques  Team management  Management of remote employees  Focused on customer satisfaction  Skilled multi-tasker  Training and development  Scheduling            Accomplishments     Developing Leaders - Management Training Program.     Reduced staff turnover by  20 % in one year by implementing several well-received team and morale-building programs.         Experience      CONSUMER BANKING DEFAULT MANAGEMENT SUPERVISOR    October 2007   to   Current     Company Name   Ôºç   City  ,   State      Supervising a team of up to 7 - 10 collectors in a proactive and caring way to achieve the delinquency targets provided by upper management.  Managed daily operations, dealt with customers and supported and worked with the management to motivate growth.  Working with the CBDM team to understand and proactively supervise the daily and weekly performance data that is provided to me.  Work closely with upper management to implement efficiency improvement ideas and process improvement initiatives.  Assist the Auto¬†Dialer Team in managing and measuring call handling within collections to ensure efficiency of call volume and maintenance if queues.  Manage the incentive plan with my team and provide spot incentives as a motivational tool.  Listen, document and disperse call recordings for Quality Assurance & training purposes.  Monitored progress against strategic objectives Daily coaching of employees in customer service skills, assist them in using effective communication and listening skills to improve customer satisfaction.  Conduct employee performance evaluations and be a means of support and encouragement for my team members on a quarterly basis.  Guaranteed fulfillment of company policies and procedures.  Worked with other¬†managers, team leaders and directors utilizing different organizational development tools and systems to provide coaching on issues related to change management.  Coordinated efforts with other departments to meet customers' expectations.  Coordinated communications and briefings for new employees.  Manage and oversee weekly time card issues, approve OT, check for tardiness, ensure proper HR procedures are being followed by employees.   Interviewed, hired and trained new quality Account Resolution Specialists.      Provided detailed monthly departmental reports and updates to senior management.      Addressed negative customer feedback immediately, conflict resolution and r esolved customer questions, issues and complaints.         Effectively communicated with team members to maintain clearly defined expectations.                 OPERATIONS MANAGER    June 2006   to   May 2007     Company Name   Ôºç   City  ,   State      Managed the creation, development and implementation of ticketing solutions for both existing and potential clients through a proprietary ticketing system.   Successfully managed the activities of¬† 32  team members in multiple locations.     Interviewed, hired, trained and managed new quality  ticket office personnel for new and existing clients.  Responsible for implementation of anti-fraud security protocols on all ticket stock and Point of Sale terminals.   Improved service quality and increased sales by developing a strong knowledge of company's products and services.    Supplied technical support to client ticketing locations.  Worked with client accounting & marketing departments to custom tailor reports to their needs.   Provided detailed monthly departmental reports and updates to senior management.      Effectively communicated with team members to maintain clearly defined expectations.             OPERATIONS SUPERVISOR    November 2003   to   June 2006     Company Name   Ôºç   City  ,   State      Manage the daily operations of two showrooms, two ticket offices and one call center.  Oversee customer inquiries, conflict resolutions and analyzing department productivity & efficiency.   Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.      Interviewed, hired and trained new quality ticket office representatives.     Reconcile ticket sales with cash deposits and prepares reports or financial settlements regarding ticket office activities and events.   Provided detailed monthly departmental reports and updates to senior management.      Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.        ‚Äã           TICKETING OPERATIONS MANAGER    February 2003   to   November 2003     Company Name   Ôºç   City  ,   State       Successfully managed the activities of¬† 15  team members in 12 station ticket office.   Developed and maintained relationships with third party ticket brokers, generated off property ticket sales from major Las Vegas strip properties, managed ticket office personnel, supervised the setup of events proprietary ticketing system.  Implemented & maintained anti-fraud security protocols on all ticket stock and Point of Sale locations.  Review or perform balancing, depositing and reporting of daily ticket office receipts, as required.  Establish and review operational policies and procedures for ticket office operations.  Create and distribute ticket office sales reports.   Developed, implemented and monitored programs to maximize customer satisfaction.     Interviewed, hired and trained new quality ticket office representatives.      Provided detailed monthly departmental reports and updates to senior management.       Addressed negative customer feedback immediately and r esolved customer questions, issues and complaints.        Effectively communicated with team members to maintain clearly defined expectations.                         OPERATIONS MANAGER    June 2000   to   February 2003     Company Name   Ôºç   City  ,   State        ¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬† Manage and supervise Ticket Office Staff in conjunction with Ticket Office Supervisor.   Developed and maintained relationships with entertainers and their management.  Assist in the creation and management of the annual department budget.  Act as chief liaison for vendors, customer service inquiries and escalated customer issues.  Build and maintain events on the proprietary ticking system as assigned.  Review or perform balancing, depositing and reporting of daily ticket office receipts, as required.  Represent the department at weekly company management meetings and other meetings as.  necessary, in the absence of the Director of Entertainment.  Assist in the development of an effective and efficient box office staff by hiring qualified workers, providing appropriate supervision, enforcing operational policies and procedures published in a box office operations manual, and evaluating work performances.  Responsible for contract procurement and fulfillment for preforming entertainers in a timely matter and with utmost courtesy.          TICKET OFFICE OPERATIONS MANAGER    August 1998   to   June 2000     Company Name   Ôºç   City  ,   State      Duties included managing and assisting the daily operations of the multi-station c ticket office for all incoming phone orders for ticket sales, customer inquiries, and complaints.  Facilities creation in Pass2 ticketing system to accommodate upcoming.  events in showroom, ballroom, and banquet space.  Act as chief liaison for vendors, customer service inquiries and escalated customer issues.  Assuring positive customer experience by training representatives in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer.          Education      Bachelor of Science   :   Finance      University of Nevada, Las Vegas   Ôºç   City  ,   State  ,   United States            Skills    10-key, accounting, budget, BUSINESS ADMINISTRATION, c, call center, cash deposits, change management, coaching, com, CPI, client, clients, customer satisfaction, customer service, customer service skills, database, financial, hiring, Hogan, HR, listening, Lotus Notes, Director, Managing, marketing, meetings, Microsoft
Access, Microsoft Excel, Office, Microsoft Power Point, SharePoint, Microsoft Word, next, Organizational Development, Payroll, personnel, policies, process improvement, procurement, progress, protocols, Quality Assurance, recruiting, reporting, sales, sales reports, Scheduling, settlements, Staffing, strategic, Strategic Management, Supervisor, Supervising, supervision, technical support, phone, Transportation   "
BANKING,"         INVESTMENT BANKING SUMMER ANALYST             Skills        Java, C+, Python, App development            Experience      INVESTMENT BANKING SUMMER ANALYST    May 2013   to   August 2013     Company Name   Ôºç   City  ,   State      Advised on $1.2B sell-side M&A deal, completed buy-side M&A screen, and contributed to 11 total project teams
    Drove financial analysis for sell-side M&A deal, built the levered model projecting operations, financing and returns
    Completed 3 subsequent model iterations and built sensitivities; coded Excel macros to improve client experience
    Communicated with clients, partner banks, Goldman leadership to create investor materials and facilitate deal processes
    Performed M&A screen for $20B client, designed 7 quantitative screen criteria and ranked 30 potential targets
    Built accretion-dilution mini-combo model with flexible architecture facilitating numerous targets and premium scenarios
    Read equity research and 10-Ks to create profiles, perform sum-of-the-parts valuation, and write growth commentary.          FINANCE RESEARCH ASSISTANT    May 2012   to   May 2013     Company Name   Ôºç   City  ,   State      Analyzed SEC filings to assess target company valuations of strategic buyers compared to those of financial buyers
    Reviewed over 300 takeover auction background, identifying data points to calculate takeover premiums paid
    Systemically organized information using Excel to facilitate data analysis and further research
    Reviewed final paper for previous, relevant topic, and provided content and conceptual improvements.          SALES CLERK    May 2011   to   August 2011     Company Name   Ôºç   City  ,   State      Advised customers and completed sales
    Increased sales earnings by 20% in the Junior's Department for the period of June to August
    Named ""Employee of the Month"" by recommendation of customers for friendly and helpful service (July).          Company Name          Summary of company industry if not well known; this provides context for job (good starting place is your company's mission statement).  Responsibilities.  Action; impact.  Action; impact.  Action; impact.  COMPANY          CITY, STATE
POSITION          MONTH, YEAR - MONTH, YEAR
    Responsibilities.  Action; impact.  Action; impact.  COMPANY          CITY, STATE
POSITION          MONTH, YEAR - MONTH, YEAR
    Responsibilities.  Action; impact.  Action; impact.          Education and Training      Bachelor of Degree          MONTH        UNDERGRADUATE SCHOOL   Ôºç     State      4.0        Bachelor of Science   :   Aeronautical Engineer          MAY  ,   2015    UNITED STATES AIR FORCE ACADEMY          COLORADO   Ôºç   City  ,   State      Aeronautical Engineer          MAY 73/4.0 3.67/4.0        Introduction to Finance Theory, Probability & Statistics, Multivariable Calculus,
          Thermodynamics I & II
     Roslyn Schulte Memorial Scholarship: awarded to rising college junior that demonstrated leadership and social
          responsibility
     London School of Economics Study Abroad Program (   :     Spring 2014    COLORADO ACADEMY          DENVER          4/4.0 3.8/4.0 SAT: 2350/2400
    Class of 2011 President, National Society of Collegiate Scholars, Varsity Volleyball Captain          Personal Information    Summary of organization purpose if not well known; this provides context for job (good starting place is organization mission statement).
 Responsibilities.
 Action; impact.
 Action; impact.
ASSOCIATION          CITY, STATE
POSITION          MONTH, YEAR - MONTH, YEAR
    Responsibilities.
    Action; impact.      Interests    CADET FOR A DAY, INC.          COLORADO SPRINGS, CO
FOUNDER/PRESIDENT          NOV 2011 - PRESENT
    Founded and direct national 501 (c)3 non-profit spanning 3 states bringing diverse elementary students to the United
    States Air Force Academy for a ""cadet for a day"" experience; exposes students to engineering and school opportunities
    Built organization structure, lead executive team with special initiatives department; fundraised $56K for annual budget
    Monitor non-profit compliance, write and deliver grant presentations, and speak publically about organization experiences      Languages    Language (fluent)  Language (conversational)      Skills    C+, Calculus, content, client, clients, data analysis, Economics, equity, Finance, financing, financial, financial analysis, French, Java, leadership, macros, materials, Excel, pick, processes, Python, Read, research, sales, SAT, Spanish, Statistics, strategic, Technical Training, unique, valuation      Additional Information      LEADERSHIP & ACTIVITIES
ORGANIZATION          CITY, STATE
POSITION          MONTH, YEAR - MONTH, YEAR
Summary of organization purpose if not well known; this provides context for job (good starting place is organization mission statement).
 Responsibilities.
 Action; impact.
 Action; impact.
ASSOCIATION          CITY, STATE
POSITION          MONTH, YEAR - MONTH, YEAR
    Responsibilities.
    Action; impact.  Achievements: Any recognition, awards, honors
Interests: Include any interests you have  LEADERSHIP & ACTIVITIES
CADET FOR A DAY, INC.          COLORADO SPRINGS, CO
FOUNDER/PRESIDENT          NOV 2011 - PRESENT
    Founded and direct national 501 (c)3 non-profit spanning 3 states bringing diverse elementary students to the United
    States Air Force Academy for a ""cadet for a day"" experience; exposes students to engineering and school opportunities
    Built organization structure, lead executive team with special initiatives department; fundraised $56K for annual budget
    Monitor non-profit compliance, write and deliver grant presentations, and speak publically about organization experiences  Interests: Volleyball, CrossFit, World Cup     "
BANKING,"         SVP, BUSINESS BANKING       Executive Profile       Executive Banker with experience in all facets of banking: growth
strategy (retail and commercial); operations; business development; and sales
and marketing, all with an entrepreneurial spirit. A macro-level thinker with a
proven track record for structuring and negotiating sound, credit-worthy
business and building strong teams, able to meet company-wide financial goals.            Professional Experience     July 2015   to   Current     Company Name   City  ,   State     SVP, Business Banking        AUB was founded in 2006 by a diverse group of Los Angeles-based entrepreneurs whose vision included serving the banking needs of small- and medium-sized businesses in metropolitan Los Angeles and its surrounds.   Directly responsible for the Bank's Business Banking Group a $55 million production P/L budget - CRE; C&I; Asset Based Lending and SBA.  Manage the Bank's Private Banking (high-net-worth) clientele portfolio totaling some $75 million.  Supervise the credit administration process at the BBG level.  Quickly assess a financial package that is highly complex and contains numerous sources of cash flow.  Responsible for the strategic sales plan, marketing, and hiring of staff.  Oversee training and monitor team performance to instill and maintain the integrity of the business development process.  Present monthly sales and forecast, reporting directly to the board of directors.  Manager FIVE commercial (CRE, C&I & SBA) branches with a staff of six business development officers.  Advance the Bank's image as its community representative and foster an environment of accountability, excellence, collaboration, and fiscal responsibility.         January 2012   to   July 2015     Company Name   City  ,   State     SVP, Administration/Operating/Finance       Pan American Bank opened its doors in 1964 with the mission of serving the under-served and under-banked consumers and small businesses. The bank is a CDFI, MDI, Minority Owned as well as SBA certified.   Successfully merged and negotiated the Bank's merger with Finance & Thrift via a reverse stock split acquisition.  Successfully raised $6.4 million in CRA via equity capital (SPA) stock purchase agreement - July 2014.  Led the Bank's cost restructuring by decreasing headcount by 29%, selling two of the three branches, and netting $1.1 million in capital proceeds, saving the bank $637 thousand annually.  Led the Bank's business development and SBA certification program, affording a $9.2 million loan growth.  Responsible for the Bank's community outreach programs, and all of its marketing and sales strategy.  Cut vendor costs by $97 thousand in first sixty days of employment by eliminating/negotiating contracts.  Developed key community 501c3 partnerships, affording $1.1 million loan growth.  Managed the Bank's community reinvestment objectives through technical assistance and understanding credit.  Implemented the Bank's new ALLL methodology, affording a $125 thousand provision in 2013, versus a combined $2.4 million provision for 2012 and 2011.  The Bank recognized profit for the first time in six years: $404K in 1Q2013.  Responsible for reporting the quarterly ALM to the board and member of the audit/Compliance/ALM committee.  Led contract negotiations with Jack Henry, bank's core system, affording the bank $129 thousand in savings while adding new technology: mobile banking; on-line banking; Check 21; Yellow Hammer; and COGNOS.  Led and managed the Bank's 2013 budget and presented to the board of directors.         July 2007   to   December 2011     Company Name   City  ,   State     President       Primavera Capital provides consulting services to middle-market companies requiring corporate finance advisory, access to capital, debt restructuring, and effective business plans. Toltec financial, a consumer retail finance company, lending in the consumer segment, secured/unsecured category.   Developed new market (B2B), generating sales of $750K in the first four months.  Successfully developed the wholesale market segmentation strategy that led to an increase in monthly sales of $125K.  Created working capital KPIs for client which led to company savings of $323K in just one year.  Responsible for the annual operating plan (AOP) and execution of all company-wide financial goals.  Successfully hired and trained all staff and set quarterly sales goals in a bi-lingual business environment.  Responsible for the monthly P/L forecast, sales goals, and monthly presentations to the board of directors.  In charge of analyzing market conditions, developing marketing strategies, and recommending changes to the board of directors in order to maximize profit.  Packaged and negotiated terms and conditions on a $500K (line of credit) for an un-bankable client.  Promoted company's services and discussed market trends through public speaking engagements.  Effectively structured all vendor/partnership agreements in order to grow revenue and market share.  Responsible for obtaining all state regulatory licensing - California Finance Lenders Law.  Developed all consumer programs and marketing material, in both English and Spanish.  Established key relationships with the SBA and other financial institutions for their financial support and technical assistance.         February 2006   to   July 2007     Company Name   City  ,   State     EVP, Business Development/Emerging Markets       Community Bank Ventures is a privately held, professional service firm with a national presence that serves new and existing community banks. Community Bank Ventures consults on the regulatory process of new bank formation, strategic planning, recruitment of senior management, IPO's, second offerings, mergers and acquisitions, project management and market analysis.   Responsible for CBVs business development of all de novo banks.  Negotiated akey partnership with a broker dealer to execute all CBV offering and M&A transactions.  Assisted in raising $48 million capital for the formation of two de novo banks.  Delivered weekly presentations to key community business leaders and high net-worth investors.  Developed annual budgets and operational analytics.  All aspects of accounting and audit, working with Big 4 firm.         March 2004   to   February 2006     Company Name   City  ,   State     Consultant        DLC Consulting employs over 150 consultants who are Big 4 CPAs or MBAs from tier one schools with hands on financial experience within Fortune 1000 companies.  Clients are provided with project execution capabilities in financial planning & analysis, financial systems implementation, process documentation and redesign, as well as project management.  Saved $7 million by negotiating foreign exchange currency rates for a Fortune 500 high-tech company by executing key pro forma cash flow analysis involving various monthly average currency rates.  Spearheaded the Long-Term Incentive Program for a Fortune 500 high-tech company.  The LTIP was implemented in 2004 to effectively measure senior executives' performance toward year-end results.  Improved client contractual agreement process between company and its investors, allowing senior management to make faster and more efficient business decisions.  Wrote client's SEC filings: 10K, 10Q and 8K, including MD&A for a Fortune 500 company.         February 2003   to   March 2004     Company Name   City  ,   State     Financial Analyst       PBG The Pepsi Bottling Group is the world's largest manufacturer, seller, and distributor of Pepsi-Cola beverages. PBG generates about $10.5 billion in annual sales with 65,000 employees. It operates in the United States, Canada, Greece, Mexico, Russia, Spain and Turkey.           December 2001   to   February 2003     Company Name   City  ,   State     Finance Manager       Compass Aerospace is a supplier and manufacturer for commercial and military aircraft delivering precision machine parts with revenues of $135M, and 775 employees worldwide.         Education     2003     Pepperdine University, Graziadio School of Business and Management    City  ,   State         Business Administration           1994     California State University, San Bernardino   City  ,   State       Bachelor of Arts  :   Business Economics           2013     Pepperdine University, Graziadio School of Business and Management   City  ,   State         Private Capital Markets            Languages    Speak and write Spanish fluently.      Professional Affiliations       Chairman of the Board, Ramona's Mexican Food Company, July 2014 to Current.  Member of the California Bankers (CBA), State Government Relations Committee, September 2014.  Board Member (March 2011/2012), Big Brother Big Sister, Tustin, CA  Executive Council, Elected on June 2006 thru 2010 to serve on Pepperdine University, Alumni Leadership Council.            Skills    Accounting,¬†banking,¬†budgets,¬†business development,¬†business plans,¬†capital markets, cash flow analysis,¬†COGNOS,¬†consulting, contract negotiations,¬†corporate finance, credit,¬†debt and equity financing, Essbase,¬†finance,¬†financial planning & analysis, foreign exchange,¬†Hyperion,¬†JD Edwards,¬†Lotus 1-2-3,¬†market analysis, marketing strategies,¬†marketing and sales, mergers and acquisitions, access, Excel, Microsoft Office applications,¬†Oracle,¬†project management, public speaking, recruitment,¬†sales,¬†strategic planning   "
BANKING,"         ASSISTANT BANKING CENTER MANAGER         Executive Summary     Results-focused management professional offering 6 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.       Core Qualifications          Microsoft Certified, 120+WPM  Top-rated sales performer    Training and development  Experience using various corporate software systems (Hummingbird, C-Net, Touch pointe, etc.)  Proficient in E-Automate Digital software  Proficiency with Microsoft Office Suite and web-based reporting tools  Budget development      Operations management  Cross-functional team management  Staff training  Skilled negotiator  Sound judgment  Computer-savvy  Calm under pressure  Complex problem solving  Top 10% Performer in Sales, Loans and Operations   Platinum Loan Award  NMLS Certified              Skills      Detail-oriented excellent problem solving skills and extensive social media marketing experience.   Results-oriented with the ability to lead organizations to successful product launches and higher revenues.  Expertise in developing client relations.   Excel at interfacing with others at all levels to ensure organizational goals are attained.   Proactive approach has resulted in capturing numerous accounts and expanding client base.   Possess excellent interpersonal, analytical, and organizational skills.   Excel within highly competitive environments where leadership skills are the keys to success.   Creative with broad-based background in highly competitive and dynamic organizations.   Recognized as a decisive leader and excellent team player Account maintenance Business recovery and sustainability Operations analysis Procedure and process review and development   Automate, banking, Budget development, business development, C, CoachING, Cold Calling, Excellent Communication, credit analysis, clientele, customer service,marketing, mergers, Microsoft Certified, Microsoft Office Suite, Fast learner, reporting, retail, risk analysis, selling, sales, strategic alliances        Professional Experience      Company Name    City  ,   State    Assistant Banking Center Manager   01/2010   to   Current        Financial reporting   Bank reconciliations   Knowledge of commercial law Negotiation skills   Complex problem solving skills   Needs assessments   Creative design Strategic planning Sales and Marketing Increased annual gross sales by 15%.  Developed direct mass mailings which resulted in 8% growth of customer base.   Sales and Promotion Achieved status as one of the top 10 performers in the region.   Assisted in planning and executing promotional events.   Client Interface Managed accounting close, accounts payable, and financial reporting for multiple clients.   Profile management position accountable for soliciting business accounts and Developing strategic alliances with clientele.   Develop tactics to increase assets and profitability within a territory Develop and implement innovative marketing principles and promotional sales events for Commercial and personal projects to further support financial growth.   Counsel individuals and corporate clients with regard to investment opportunities, risk Analysis and monetary returns.   Cross-sell banking services and products to clientele. Participate in community events to position the bank as a leader within the territory.   Manage Staff, and Compliance throughout Banking Center Coach staff in profile management, compliance, balancing Prepare for quarterly audits Highlights: Excellent Communication Skills Fast learner, and excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, and Small Business Cross-selling: Personal and Business accounts including investments Cold Calling On Site visits to local business Manages All Staff , follows HR and corresponding Governance Managed banking center during mergers and acquisition Multi-Task, Handled Risk and Operations Achieving beyond expected quota each quarter.          Company Name    City  ,   State    Sr. Financial Banker   07/2007   to   01/2010       Profile management position accountable for soliciting business accounts and developing strategic alliances with clientele.  Develop tactics to increase assets and profitability within a territory Develop and implement innovative marketing principles and promotional sales events for commercial and personal projects to further support financial growth.  Counsel individuals and corporate clients with regard to investment opportunities, risk analysis, and monetary returns.  Cross-sell banking services and products to clientele.  Participate in community events to position the bank as a leader within the territory.  Highlights: Excellent Communication Skills Fast learner, and excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, and Small Business Cross-selling: Personal and Business accounts including investments Cold Calling On Site visits to local business Achieving beyond expected quota each quarter.          Company Name      State    Sr. Financial Service Rep   11/2003   to   07/2007       Directed daily operations for retail banking, including branch sales, business development, customer service, and credit analysis.  Managed a staff of customer service representatives and tellers.  Analyzed financial statements and pertinent information to determine creditworthiness of prospective customers.  Counseled corporate clients and high net-worth individuals with regard to their borrowing needs.  Highlights: Joined BBVA Compass as a Part-Time teller, Promoted to Senior Teller, and then Sr.  Financial Rep within 2 years.  Transferred to Capital One, Na.  To further my career in Banking.          Education      Bachelor  :  Business Finance/ HR Management    University of Houston downtown  ,   City  ,   State               Associates      Houston Community College                  Affiliations     Leadership Development Program-Comerica Bank  Junior Achievement  Red Cross  March Of DImes  Breast Cancer Awareness   Prior Chamber Member     "
BANKING,"         REGIONAL BANKING DISTRICT MANAGER VICE PRESIDENT       Professional Summary     Motivated tenured manager with demonstrated knowledge of industry best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing over twenty years of experience in financial , customer service, sales , problem solving field, with over 15 years management experience. Ready to take on a challenging, growth-oriented role to provide fulfillment and professional purpose.       Skills          Negotiation  Business planning  Staff Management  Business Development  Strategic planning  Financial Management  Sales and marketing      Leadership  Adaptability  Customer Service  Organization and Time management  Creative  Enthusiastic               Work History         Regional Banking District Manager Vice President    Company Name          City  ,   State      June 2011   to    Current         Responsible for leading, growing , and mantaining customer relationships for local branches wih 3.5 billion in customer deposits  Oversaw an average of 125 employees, and diretly managed and led 11 Branch Managers throughout the Westside and Santa Monica area  Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.  Worked diligently to resolve unique and recurring complaints, promoting loyalty, prioritizing customer needs and enhancing operations .  Supervised 11 locations to enforce high-quality standards of operations from loss prevention to operational processes.  Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.  Met deadlines by proactively managing individual and team tasks and streamlining processes throughtout branches and industry.  Spearheaded routine operations and special program initiatives for regional group, including digital implmenation and skill development.  Modeled best practices for sales and customer service.  Located, developed and promoted talented employees to cultivate a collaborative and hardworking leadership team.  Partnering with different lines of business to support client needs and apply unified approach in meeting business expectations and goals            Branch Manager Vice President    Company Name          City  ,   State      April 2007   to   June 2011        Encouraged employee development and promoted management staff from within.  Supervised branch operations and made continuous improvements in each area.  Utilized up-to-date information to make effective decisions governing bank operations.  Set risk management policies to mitigate bank losses.  Defined strategies and made proactive adjustments to maintain results.  Provided direction and leadership to all employees .  Upheld stringent bank standards for loans, money handling and legal considerations.  Represented bank at community events to establish strong ties and promote business.  Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.  Performed banking, business administration and financial tasks to guarantee five-star service for clients.  Developed strategic plans for day-to-day financial operations.  Supported Regional Bankign Distirct Manager with special projects and additional job duties.  Built and maintained productive relationships with internal and external customers and partners to facilitate business success.            Service Manager Assistant Vice President    Company Name          City  ,   State      August 2005   to   April 2007        Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.  Assessed employee work and responsible for performance with branch operations and customer experience related to service approaches.     Met with customers to discuss service needs and develop effective and practical solutions.  Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.  Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.  Contributed to development, implementation and execution of maintenance programs.  Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.            Lead Teller    Company Name          City  ,   State      June 1999   to   August 2005        Mentored newly hired team members on appropriate responses to patron questions.  Investigated and promptly resolved issues with patron accounts.  Created teller schedule to keep weekly and weekend shifts properly staffed.  Replenished ATM funds in empty canisters prior to validation process.  Introduced customers to other bank team members to help meet financial needs.  Identified potential needs through observation, questioning and listening.  Provided customers with appropriate literature on banking products and services.  Answered inquiries regarding checking and savings accounts and other related products.  Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.  Conducted regular proof work and followed up on chargebacks and deposit corrections.  Counted, verified and handled bank deposits and armored car transactions.  Maintained friendly and professional customer interactions.  Established rapport with new clients to increase satisfaction and loyalty.         Education         Bachelor of Arts   -   Psychology     University of California - Los Angeles           City  ,   State    June 2004          "
BANKING,"     Karla    Lee       Summary     Results-focused people advocate with vast experience in Wealth Management and Deposit Financial Services. Targets growth through nurturing exemplary teams and focusing on a format of listening to our clients for best outcomes. Proactive leader experienced in deep internal and external partnerships for best client outcome.       Skills          Industry partnership development  Team building  Recruiting and hiring  Process improvement  Operations oversight      Executive leadership  Problem resolution  Relationship building  Data management            Experience      Regional Director of Banking and Wealth     Mar 2018   to   Dec 2020      Company Name    Ôºç    City  ,   State      Responsible for overall growth performance of strategic marketplace.   Encouraged work environment conducive to development of high performing distinct teams by inspiring innovation and excellence in all CRM/Customer Engagement deliverables.  Outcome:  Had 3 diverse direct reports promoted to Managing Director roles in 2 years.  Revitalized client engagement routines to include cultural/geographic relevance. Engaged NY based Portfolio Managers and analysts to host clients on rotating schedule  Outcome:  Advisor acumen and loyalty to the firm increased significantly (turnover decreased by 50%), Client retention and share of wallet increased. AUM grew by client added investments and referrals. The Bay Area had the highest deposit market share gain in the country in 2019 in excess of $10b, 2nd highest AUM growth (3 consecutive years over 20%).  Aligned all Wealth Management efforts by different LOBs to include each other.  Outcome  (example). JP Morgan's Healthcare conference not only included our biggest institutional clients, but speakers were leveraged to host auxiliary sessions with Private Banking and Chase Private Clients. Chase Center suites were co-hosted by client affinities to create more engagement opportunities.  Transformed departmental operations through aggressive process overhaul and attention to quality. Advisor and banker turnover reduced in half from 2018 to 2020.         Northern CA Operations Executive     Nov 2016   to   Mar 2018      Company Name    Ôºç    City  ,   State      Responsible for profitability of the most elite marketplace in the Bank of America franchise; 350 Financial Centers with close to 3000 Associates.   Led the Northern CA region (30 billion in deposits) through best in class Enterprise partnerships with Small Business, Home Loans and Merrill Edge investments.  Outcome:  Recognized by CEO for best in class performance.  Initiated local monthly Client listening sessions aimed at bringing forward all enterprise capabilities. Focused particularly on the Silicon Valley client.  Outcome:  Advocated for change in ability to recast mortgages to accommodate large inflows of bonus cash. Partnered with credit card underwriting to accommodate a new to country deposit based credit solution ultimately being a factor in Apple having Bank of America as a preferred/only vendor on campus.  Completed 60 Financial Center renovations to adhere to ""Advice Center"" model highlighting Merrill Edge capabilities. Included extraordinary external partnerships into specifications (Apple campus, UC Berkeley campus, Samsung technology in SF).         Sales and Service Executive-West Coast     Nov 2011   to   Nov 2016      Company Name    Ôºç    City  ,   State      Responsible for the revenue growth of 40% of the consumer franchise.   Significant work integrating Merrill Lynch into the client spectrum for Bank of America. Participated in first pilot hiring and scaling capabilities of the Merrill Edge organization.  Outcome:  Successful Boston based pilot was scaled nationwide, moved to Los Angeles to launch West Coast. Collaborated in SLAs based on client feedback for best outcome.  Key executive for pilot bringing all specialized sales inside Financial Centers inclusive of Countrywide acquisition lending capabilities.  Outcome:  Best in class teams following CEOs scorecard accountabilities, best in class portfolio penetration.  Motivated and encouraged team members to communicate more openly and constructively with each other as well as addressed the need to share local talent.  Outcome:  established leadership councils in all key cities to mitigate delivery escalations and establish cross LOB referral accountability.         Education and Training      MBA  ,   School of Management   Expected in   May 2023     University of San Francisco   Ôºç   City  ,   State            Pacific Coast Banking School  ,   Finance    University of Washington   Ôºç   City  ,   State            Bachelor of Arts  ,   Art History    Toulouse Lautrec School of Art   Ôºç   City              Accomplishments      ALPFA (Association of Latino Professionals for America) mentor.  San Francisco Times Most influential Woman in business 2020 (JP Morgan Chase)  San Francisco Times Most influential Woman in business 2016 (Bank of America)  Working Mother Magazine honoree 2011 (Bank of America)        Certifications     Series 7, 9, 10 and 66 Licenses  CA Life & Health Insurance License  Native Spanish Speaker    "
BANKING,"       SENIOR COMMERCIAL BUSINESS BANKING RELATIONSHIP MANAGER, VP       Professional Summary     To maximize my exceptional management, retail, business banking and   analytical talent, in a capacity that presents sales development and project management opportunities.¬†       Professional Highlights          Business Management¬†  Cash Flow Conversation Certified¬†  Treasury Management  Business Banking Training  Account Manager¬†  Business Finance  CCM Training  Principals of Banking  Laws of Banking  Operations Management¬†  Sales Goal Achiever  SBA Achiever  Customer Service Advocate  Managing/Communications  Leadership & Training  Creative Problem Solving  Team Building  Mentoring & Coaching Staff  Retail & Commercial Banking  Efficiency Maximization, Process Improvement  Strategic Planning  Marketing Development  Relationship Growth  Business Banking Teller Certification Trainer  PNC Accel College Day Recruiter & Presenter              Accomplishments      Reduced Bank costs by 11% and increased corporate client retention in 1st and 2nd quarter.  Developed internal prices improvement as well as external service enhancements to improve client satisfaction.  Exceeded Treasury Management Goals each quarter by 115% - 129%  2013 Million Revenue Credit Goal Achiever  Managed and supported 16 branches in Montgomery County  Exceeded loan gaol by 50% while managing a portfolio of over 100 clients  Exceeded branch deposit and profitability goals by 46%  Completed and facilitated bank proposals and presentations        Experience     06/2016   to   Current     Senior Commercial Business Banking Relationship Manager, VP    Company Name   Ôºç   City  ,   State      Responsible for generating and managing profitable loans and deposit portfolios and non-
interest income from businesses with annual sales of $1MM- $50MM while developing and
retaining long term profitable client relationships.  Responsible for the management of an
assigned portfolio of business and mixed household accounts.  Responsible for generating
new fee based revenue from both the credit and non credit ancillary product sales, to include
capital market products.  I work with commercial businesses with annual revenue over
$1MM to include Dealer Finance/Commercial Lending.  I am responsible for the Mont-
gomery County and DC Market/Region for the profitability, quality and growth of my assigned loan portfolio.  I service all commercial business client relationships, including pro-
cessing of credit requests.  Also responsible for retaining and strengthening current relationships and developing new
business through prospecting, Centers of Influence, client referrals.  Assessing and using my
creativity to provide credit solutions to bank clients.  Participates in civic, business and
community affairs, county associations and groups to solicit and develop new consumer and
small business households for the branch.  Responsible for loan performance within the
branch pertaining to growth and profitability.  I also work with my business partners to drive
cross-sales through referrals and to proactively serve the needs of the clients while expand-
ing the relationship and growing the overall portfolio.  Meeting and exceeding sales goals in
lending,,deposits, revenue growth, profitability, and client acquisition.         06/2013   to   05/2016     Sr. Business Banking Treasury Management Officer, Vice President & Senior Business Banker    Company Name   Ôºç   City  ,   State      A dual role that combined Treasury Management as well as Business Banking duties ¬†  Responsible for the sale of Treasury Management services as well as the maintaining of existing businesses within the GWA Region, creating presentations for businesses located within my region on all Treasury Management products as well as developing, creating and implementing training, coaching the development of Business Bankers, Tellers and Financial Sales Consultants regarding the sale of Treasury Management services.  Implementing calling program on all new business clients and prospects to offer new
Treasury Management products, partner with internal partners to uncover new opportunities
as to include; wealth, merchant services and other products offered by PNC Bank. ¬†  Responsible for analyzing market conditions, trends and related factors for
services.         10/2010   to   06/2013     Commercial Business Banking Relationship Manager, Assistant Vice President    Company Name   Ôºç   City  ,   State      Responsible for generation and management of a profitable loan and deposit portfolio and
non-interest income from businesses with annual sales of $1MM- $25MM through the development and retention of long term, profitable client relationships.  Responsible for the
management of an assigned portfolio of business and mixed household accounts.  Retained
and strengthened current relationships and actively developed new business through
prospecting, Centers of Influence, client referrals while partnering with internal partners for
cross sell opportunities.  Responsible for assessing and being creative in providing credit solutions to bank clients.  Successful in meeting and exceeding sales goals in deposits, loans,
revenue growth, profitability, and client acquisition, also worked with internal partners to drive cross-sales through referrals for deposit opportunities as well as merchant services,
lending, treasury management and workplace banking         07/2005   to   10/2010     Senior Business Development Officer    Company Name   Ôºç   City  ,   State      Identified and sold TFCJ benefits to Select Employee Groups in the Anne Arundel, Prince
Georges and Howard County.  Developed strategic marketing plans, conducted on-
site presentations to employer and their employees, created written proposals and negotiated
proposed interest with prospective Companies.  Partnered with my branch to uncover new
business opportunities for the credit union, while coaching, mentoring and providing leader-
ship to the branch branch staff while managing goal setting, reviews, training and staffing.  Assisted in the preparation of the business develops annual budget while also managing and
developing over 50% of the regions new business.         09/2001       Branch Platform Banker    Company Name   Ôºç   City  ,   State      Proactively initiaed, developed and managed long term profitable banking relationships while
also managing branch operational needs that pertained to employee management, compli-
ance and risk, ATM and cash management needs.  Working with retail and business clients to
develop deposit growth while increasing fee income to the bank.         09/1995   to   08/2001     Cash Management Analyst/Cash Management Officer    Company Name   Ôºç   City  ,   State      Developed and implemented Cash Management products for the Commercial Real Estate
and Business Banking segment, while assisting in the management of large corporate clients
for the sale of cash management products.  Responsible for developing new cash management clients while retaining existing client relationships.  Responsible for viewing cash man-
agement transactions, compliance reports and analyzing monthly analysis statements while
also monitoring the cash flow of clients using an excel spreadsheet.  Managed cash management products while developing a strategic pricing and goal strategy.          Cash Management Officer, Assistant Vice President    Company Name   Ôºç   City  ,   State      Produced and executed various cash management solutions for business clients in the Maryland and DC Regions.  Responsible for the sale of Cash Management services as well as the
maintaining of existing businesses within the market.  Preparing sales presentations, proposals, resolving client issues, managing new small business development while negotiating cash
management pricing.  Worked with business clients to implement ATM's, while monitoring
cash requests, and ATM usage at specific business locations.  Reduced Bank costs by 12%
         Completed more than 50 presentations and proposals.          Education          University of Phoenix and Fairleigh Dickinson University   Ôºç   City  ,   State             05/2000     B.S  :   Business Management    Business Management            Principals of Banking/Laws of Banking
Management - Relationship
Operations/ Retail Banking/ Business Banking             2018       Business     UMUC   Ôºç   City  ,   State  ,   USA            Leadership & Professional Affliations         - Howard County Academy of Finance Board - Board Member 2010
  - Howard County Advisory Board - Board Member 2010
  - Certified Business Women's Network - Women Business Advocate 2010
  - Howard County Chamber of Commerce 2010
  - Montgomery County Chamber of Commerce 2012
  - Ambassador Junior Achievement Program 2008
  - The Ray Lewis Foundation - Finance Chairperson 2003
  - Baltimore 1000 - Financial Seminar Leader 2016       Technical Skills     Sales Force, Sales Prism, Ncino, Oracle, Genesis Customer Relationship Management System, Client Product Implementation System (CPI), Siebel Systems, Act System, AS 400, Microsoft Office XP; Excel, PowerPoint, MS Access 2.0, Microsoft Outlook, IBM IS Series, Lotus Notes 4.1, Boss, Fast, AFS, CAPS, Vector 5, Maxaar System, Word Perfect 5.0 & 5.1, Apollo System, Display Write, Office Writer 6.1 & 6.2, Facts, Branch Suite, Base 2000, Bank Pro, Hogan System, Host System, Symitar, SEG Manager, Banker insight, Metavante and Check System.    CRT Computer, AT&T Encore telephone system, IBM Compatible PC, PBX, Cash Register, Percs System, AFS System and Rolm Switchboard.¬†    "
BANKING,"         MORTGAGE BANKING DEFAULT OPERATIONS SPECIALIST II       Objective     Seeking a challenging position where I am able to utilize my customer service, trouble shooting, communication and problem solving skills towards growth and advancement within a prestigious company.       Experience     February 2015   to   Current     Company Name    City  ,   State    Mortgage Banking Default Operations Specialist II        Responds to internal inquiries from customer service specialists regarding issues such as missing documents, ordering certain third party services and reviewing ""specialty flags""   Facilitate the gathering of underwriting documents for both pre and post underwriting decision making   Responsible for conducting research on mortgage files currently in litigation   Present results to management with issues and potential risks identified   Receives decision/results from underwriting and QC review and process according to decision   Communicate effectively with borrowers attorney on status of the loss mitigation and/or liquidation   Assess and analyze trial plan and/or modification document detail and verify against modification portal (PEGA)   Thorough understanding of investor requirements and impact potential to loss mitigation and default foreclosure processes  Coordinate tactic initiatives to better streamline department processes & procedures to present to senior management.         May 2014   to   Current     Company Name    City  ,   State    Audio-Visual Technician        Responsible for setting and striking general session/meeting room exhibit labor including load-in & out with install and dismantle, audio, video, and/or lighting assist   Coordinate and/or assist technical crews at various sites   Work with inventory control to ensure complete equipment coverage for clients are established   Operates multi-media equipment   Responsible for all technical labor of production, ensuring picture, sound, and quality   Performs maintenance of audio-visual equipment   Coordinate meetings with sales manager for planned/unplanned events to determine requirements from client   Experience and evolving knowledge in Photoshop and InDesign such as Adobe Creative Cloud   Build strong relationships with future and current clients to promote services of PSAV.         May 2013   to   October 2013     Company Name    City  ,   State    Closing Specialist I        Liaison between Vendor, Lender, Attorney and Borrower for refinance closing files   Processed and preformed quality checks on all documents from lenders and attorneys for accuracy   Ensured each state guideline in reference to closing instructions were followed   Responded to inquiries from borrowers, lenders, and attorneys to resolve discrepancies   Prepared title company closing documents in timely and professional manner   Worked to build strong partnerships with local lenders, realtors, and attorneys   Prior to closing, called and confirmed with lenders and borrowers to ensure original schedule was met.         July 2009   to   January 2011     Company Name    City  ,   State    Corporate Trainer        Conducted needed analysis to determine training needs and appropriate training methods based on subject matter and target audience.  Developed classroom-based, virtual facilitation, and eLearning programs Developed high quality materials: participant guides, worksheets, job aids, and facilitator manuals.  Established performance objectives, learning outcomes, and assessment tools Attend project status meetings for applicable information on training programs.  Conduct Train-the-Trainer forum for new programs.  Facilitate training classes as needed.         January 2011   to   January 2012     Company Name    City  ,   State    Mortgage Loan Processor II        Act as a liaison between the borrower and the Investor  requesting doc within a timely manner   Processed Conventional, FNMA, GNMA, FHLMC, FHA, VA, DSI, Jumbo, 203k Rehab, and 2nd mortgages (HELOC)   Manage a daily pipeline of 60 to 80 loans.  Develop reporting for projected workflow daily          January 2012   to   May 2013     Company Name    City  ,   State    Manager, Customer Service        Managed a team of 15 associate who took calls regarding Bankruptcy and Property Claims   Coached new Hires   Conducted On the Job Training for associates   Assisted homeowners with general questions and servicing of their mortgage and home equity loans   Created procedures for servicing and Foreclosure guidelines.         October 2006   to   October 2008     Company Name    City  ,   State    Team Leader        Provided superior customer service while managing multiple projects.  Provided Help Desk solution.  Resolved all customer complaints to ensure the utmost customer service.  Trouble shoot IP address for VOIP.         January 2006   to   January 2008     Company Name    City  ,   State    Operations Assistant        Assisted with preventative maintenance for security.  Troubleshooted and repaired Hardware and Software issue.  Reviewed surveys from quality assurance.         January 2005   to   January 2006     Company Name    City  ,   State    Quality Assist        Accurately measured vinyl siding.  Trained new employees on proper work ethics.  Assisted in quality control ensuring a higher quality product for clients.          Education     present     University of North Texas   City  ,   State                    2008     Remington College   City  ,   State         Special Skill/ Certifications Associate Degree Computer Networking Excel, Linux, Ms Word, and Right Fax Adobe Creative cloud Economic Major             Skills     Adobe, Photoshop, streamline, Attorney, audio, closing, Hardware, Computer Networking, client, clients, Customer Service, decision making, equity, senior management, Fax, Help Desk, InDesign, inventory control, IP, lighting, Linux, litigation, managing, materials, meetings, Excel, Ms Word, multi-media, processes, quality, quality assurance, quality control, reporting, research, sales manager, sound, surveys, Trainer, training programs, underwriting, video, VOIP, workflow    "
BANKING,"         MORTGAGE GROUP OPERATIONS MANAGER, BANKING OFFICER       Summary     Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.       Highlights          MS Office proficient  Risk management evaluation background  Excellent communication skills  Organized      Reliable  Strong sense of banking ethics  Strong compliance and operational background            Experience     08/2014   to   Current     Mortgage Group Operations Manager, Banking Officer     Company Name   -   City  ,   State      Monitor and approve pricing deviations in accordance with BB&T policy  Monitor pipelines to ensure compliance and timely action for clients by Mortgage Loan Officers (MLOs).  Monitor prequalification pipelines to ensure timely and appropriate actions by MLOs  Act as a liaison between MLOs and the Regional Production Support Teams (RPSTs), Appraisal unit and Construction Permanent (CP) unit. Communicate and escalate loan issues, as needed  Develop, coach and guide staff  for continued ‚Äúgrass roots‚Äù level execution of assigned operational components of retail mortgage lending  Integrate staff into new processes and systems as well as deepen relationships with production associates so that issues can be identified early, reported quickly and solutions offered  Coordinate ‚Äúrush files‚Äù and process prioritization with the RPST  Become thoroughly familiar with UniFi and assist MLOs and administrative staff with issues as they arise. Communicate and escalate issues, as needed  Support MMMs and Group Mortgage Managers (GMMs) in researching client complaints in accordance with BB&T process and policy  Be aware of regulatory and operational issues and upcoming changes. Communicate and escalate issues, as needed.  Coordinate Small Business and Mortgage Cross Sell (SAM) scheduling for regional personnel.  Follow-up with associates on delinquent training as required by Learning Center  Conduct knowledge sessions and coordinate implementation of new products, product changes and updates.  Arrange for proper HS on boarding, training, equipment and administrative processing of new hires.          08/2013   to   08/2014     Home Mortgage Direct Mortgage Loan Counselor     Company Name   -   City  ,   State      Provide mortgage clients sound mortgage advice based on a full understanding of client needs as well as BB&T Mortgage products and their benefits   Execute consistently on BB&T's referral process (IRM) by introducing mortgage clients to other bank services for cross sell opportunities  Assist Mortgage Loan Administration with client, attorney, or appraiser document follow-up as determined through quality control or post closing review  Execute effective mortgage client development plans to meet or exceed agreed upon mortgage production goals (including continuous sales/phone sales training)  Maintain a complete and thorough knowledge of BB&T Mortgage Strategies, Policies and Procedures, as well as secondary market investor's guidelines utilized by the bank   Adhere to and comply fully with any and all BB&T policies and procedures related to internal and external rules and regulations, particularly those established by State and Federal law         01/2011   to   08/2013     Credit Analyst 1 (BBRC)    Company Name   -   City  ,   State      Responsible for spreading financial statements and tax returns according to GAAP and internal credit policies.  Analyzing diverse credit information for BBRC channel loans.  Providing financial analysis of several types of business entities to assist underwriters with credit decision.  Proficient knowledge of Hogan, AFS, Blast, Credit Fulfillment, Moody's, PFA and, SeeMore Plus.         01/2010   to   04/2011     Commercial Loan Documentation Specialist    Company Name   -   City  ,   State      Loan administration duties include the review and preparation for assigned loan portfolio.  Loan documentation business customers (secured and unsecured) Provides support to Regional Business Banking Customers (Revenues $2-$20 million)  Review credit approvals, verify documentation and comply with credit/bank policies Maintain customer care line to prepare assistance for Regional Business Banking          01/2005   to   09/2009     Banking Center Manager II AVP    Company Name   -   City  ,   State      Lead a team of sales/service professional to meet and exceed goals and service targets Directly work with customer to uncover and satisfy their financial/mortgage needs   Conducted and approved quarterly and yearly performance evaluations of associates Developed and monitored individual quarterly development plans for all direct reports Generating sales leads through community outreach activities and developing business partners  Ensured the audit/compliance procedures of the center are followed while maintaining the highest level Of customer service  Managed difficult situations with customers and providing clients with information, data and advice   Periodically communicated with consumer executives, review center performance assessments and update staff on business developments  Created workforce stability by cultivating an engaged, spirited and well coached team.         01/2001   to   01/2005     Personal Banker, Officer    Company Name   -   City  ,   State      Provide financial solutions to consumers and business.  Provided financial and advising counseling to customers Prepared loan documents and conducted closings   Comply with all federal and state regulations.          Accomplishments      Employee Relations Process Improvement Recruiting and Retention Increased mortgage pipeline by 75% with in one year Ranked 3rd out of 37 banking center in operational excellence in previous market Employee Development / Training  Selected by Senior Management as contributor for CFPB project to prepare for 2015 CFPB origination exam  Promoted to Mortgage Operations Manager of Home Mortgage Direct within a year         Education     April 2003     Real Estate Fundamentals          Completed Salesperson / Broker Course  :   Real Estate Broker     Dan Mohr Estate School   -   City  ,   State             2015     BS  :   Business Management    Guilford College   -   City  ,   State       Minor in Non-Profit Management          Skills     Developing business, credit, clients service, mortgage compliance, understands CFBP requirements, mortgage loan origination, financial analysis, proficient with Unifi system, policies and sales    "
BANKING,"         BANKING CENTER MANAGER, ASSISTANT VICE PRESIDENT       Summary     Hands-on, dependable, dedicated team coach, who is goal directed as well as quality and detail conscious.  Extensive passion toward developing employees to their fullest potential.  Maintains a high degree of energetic leadership, problem-solving, planning and team building skills that lead to successful sales teams.       Highlights          Established track record of exceptional sales results.  Advocate of continuous education.  Excellent communication skills.      Compelling leadership skills.  Resolution oriented.  Enthusiastic and Effective Leadership style.            Accomplishments     Currently standing at highest percentage achieved for banking center goals in 2014.   Top 10% Banking Center in 2013 for Comerica Bank, Michigan Market.   Developed two under-performing Banking Centers into top performing offices in 2011-2012 and 2012-Present Day. ¬†         Top performing Assistant Manager Statewide for Comerica Bank in 2010.             Experience     01/2012   to   Current     Banking Center Manager, Assistant Vice President      Comerica Bank (Brooklyn Office) Promote the importance of higher education and assist employees with steps to achieve such goals.  Nominated as a Banking Center Manager Mentor for new and existing colleague onboarding process.  Directly manage the human resource processes for employees, including selection, training, performance management, individual career development and retention.  Designated management trainer for first time Assistant Manager and Personal Bankers.  Created and established a successful training program for new management personal after corporate program was eliminated.  Develop and manage high-performing employees through positive and professional relationship team building skills.  Hold weekly sales meetings, and daily debriefs pertaining to sales goals and operation changes.  Utilize all sales tools; including profiling customer's needs through the use of various technologies, including generating business from call center leads.  Exceed Corporates budgeting fee collection expectation.         01/2011   to   01/2012     Banking Center Manager, First Level Officer      Comerica Bank (Grass Lake Office) Lead and direct sales, quality customer service and business development activities to achieve targeted results in the categories of deposits and customer relationship growth, customer retention, revenue, market share, and customer and employee satisfaction.  Actively coach and model behaviors concerning sales and services.  Educate staff on corporate and operational changes and reinforce the benefits.  Responsible for overall leadership of sales management and success of Banking Center.  Complete financial assessments on clientele, analyze their needs and make professional banking recommendations based off of assessments.  Proactively develop and maintain relationships with business partners.         04/2005   to   01/2011     Banking Center Assistant Manager    Company Name          Select, develop and retain a diverse team of high performing individuals.  Lead by example and educate staff in the areas of: extraordinary customer experience, service excellence, and thorough knowledge of products and services.  Coach and mentor individual development processes for assigned employees, including on the job training, career development, team development and ensure successful employee retention.  Proactive behavior has led to consistently meeting and exceeding individual sales goals.  Banking Center Licensed Financial Specialist with a proven successful background in conservative investment alternatives for retail client.  Responsible for continual banking center training in all federal, state and local laws and regulations and to ensure completion of required coursework annually.  Ensure staff is thoroughly trained on consumer compliance, transaction authorities, and up to date on fraud awareness.  Maintain human resource records and administer disciplinary action employees.  Actively participate in community events and planning of events that assist with company branding and recognition.   Actively recruited and oversaw training for all new branch employees.Developed the annual branch business plan for maximum profitability and effectiveness.        01/2002   to   01/2005     Michigan Regional Account Manager    Company Name          Develop presentations to target top-producing agents and secure commitment and follow up with commitments and monitor percentage attainment of stated goals.  Educate real estate agents on products and services available that would provide financial assistance with the transition of their new home owners in the event of any immediate mechanical failures.  Strong knowledge of residential real estate law demonstrated through instructing an accredited continuing education course for realtors in the issue pertaining to risk management.  Maintain marketing concessions and monitor their use judiciously while adhering to contract and call center policies.  Mediate unresolved claims between consumer and Home Security of America through extensive negotiations.  Present Home Security of America's message to individual agents and brokers, as a part of maintaining existing relationships as well as prospecting new clients through warm and cold calling.  Expand client referral base through networking groups: Michigan Board of Realtors; Western Wayne Board of Realtors; Lansing Board of Realtors and Oakland Board of Realtors.          Education     1 2012     Principles of Accounting-Jackson College (2013) Communication and Social/Organizational Change-Central Michigan University Graduate Program (2013) Introduction to Probability and Statistics-Jackson College (2012) Human Resource Management-Central Michigan University Graduate Program (2012). Organizational Dynamics and Human Behavior-Central Michigan University Graduate Program              1 2002     Bachelor of Science      Michigan State University                  Skills    Accounting, Assistant Manager, banking, benefits, branding, budgeting, business development, call center, Coach, cold calling, clientele, client, clients, customer service, direct sales, Financial, Human Resource, instructing, team building, leadership, team development, law, marketing, market, mechanical, meetings, Mentor, Office, negotiations, networking, Organizational, performance management, policies, presentations, processes, producing, quality, real estate, retail, risk management, sales, sales management, Statistics, trainer      Additional Information      Licenses: NMLS (2012-Present) Series 6 and 63 (2009) Life Insurance (2008) Michigan Real Estate (2004) Property and Casualty (2003)         Professional Affiliations    Brooklyn Irish Hills Chamber Member (2012-Present). Grass Lake Regional Chamber- Member (2011). Grass Lake Regional Golf Outing Committee (2011, 2012). Grass Lake Regional-Board of Directors Member (2011, 2012). Head of Manchester Area Chamber of Commerce Activity Committee (2007-2010). Manchester Chicken Broil Event Volunteer (2007-2010, 2014). Manchester Area Chamber Golf Outing-Committee Member (2007-2010). Manchester Area Youth Soccer Association-Volunteer Coach (2010). Co-Chair for March of Dimes-Comerica Bank Team (2007-2008).    "
BANKING,"         LEGAL SPECIALIST III - INVESTMENT BANKING SUBPOENA COMPLIANCE           Summary      Certified paralegal with an extensive legal background, excellent supervisor skills and Investment Banking knowledge, seeking a position within the Financial Industry where my knowledge of legal terminology, banking laws, and regulatory policies and procedures would be fully utilized and expanded.        Highlights          CORE SKILLS  Advanced Monitoring  Regulatory Compliance  Protection of Customer's Rights  Risk Management  High-Risk Investigations  Quality & Efficiency Assurance  Investment Banking  Strategic Thinking  Policy & Procedure Development  Regulatory Affairs  Loss Mitigation  Complex Administrative Skills COMPUTER KNOWLEDGE WordPerfect Microsoft Word Excel PowerPoint Outlook Time Map MA 3000 LawDrill eRoom CourtExpress Courtlinks Lexis-Nexis Westlaw Live Edgar Pacer Summation Concordance Trial Director Shepardize Cite Check Blue Book e-discovery NYSCEF ITC BPAI TTAB Intralinks PAIR Access Equliar Clearwell Stratify. Notary Public      Advanced Monitoring  Advanced Monitoring  Regulatory Compliance  Protection of Customer's Rights  Risk Management  High-Risk Investigations  Quality & Efficiency Assurance  Investment Banking  Strategic Thinking  Policy & Procedure Development  Regulatory Affairs  Loss Mitigation  Complex Administrative            Accomplishments      2008: Nominated ""Paralegal of the Year Award"" by the American Association for Justice  2003: Awarded Employee of the Month  1999: Awarded Miss Congeniality  2015: Member of the Rewards & Recognition Committee  2010: Member of the National Federation of Paralegal Associations  2009: Presentation on Paralegal Trial Procedures and Duties  2007: Legal Staff Profile, an article written by Law Crossing  2005: Labor & Employment Newsletter: State Minimum Wage Guide  2004: Diversity Sensitivity Training to clients including staff and management  2003: Article: You're Hired Let's Arbitrate        Experience      Legal Specialist III - Investment Banking Subpoena Compliance    December 2013   to   Current     Company Name   Ôºç   City  ,   State      Create data analytics related to complex compliance financial investigations, experience in banking environment and familiar with various financial products.  Responsible for complex Investment Bank investigations and analysis to ensure bank-wide compliance with Bank Secrecy Act (BSA), the USA Patriot Act, Office of Foreign Asset Control and other guidance as published by FinCen, FDIC, Federal Trade Commission (FTC) or the US Treasury Department.  Assessing the risk of customers to the Bank including reviewing for Anti-Money Laundering (AML) and Suspicious Activity Reports (SARs) investigations.  Communicating effectively, verbally or written, while supporting GIRE, GS&I, AML and other internal and regulatory departments.  Construct filters and queries to refine e-discovery reviews with attorneys and LDM Department.  Prepare objections to the subpoenas and negotiate the scope and bread of the request.  Knowledge of the financial industry and investing banking practices including mergers, acquisitions, capital markets, equity research, securities clearing and prime brokerage.          Benefit Consultant Agent    April 2013   to   November 2013     Company Name   Ôºç   City  ,   State      Conduct seminars on Healthcare reform  Detailed-oriented with excellent research, investigative and reporting skills.  Extensive knowledge of substantive and procedural aspects of the Insurance industry.  Provide information on the 12 supplemental insurance products to potential clients  Research the changing Healthcare laws and Tax Regulations in New Jersey and New York  Training to sell mutual funds, annuities, securities, retirement plans and insurance products.          Case Supervisor and Project Management Professional    October 2000   to   April 2013     Company Name   Ôºç   City  ,   State      Responsible for managing 5-15 paralegals on cases, projects, trials and appeal assignments  Coordinate and delegate assignments and cases to junior paralegals and temporary support staff  Supervise, hire, train and support paralegals in the firm's New York, New Jersey and Boston offices  Boost staff morale and improve teamwork by being accessible after hours for problem resolutions  Redesigned paralegal and staff forms for greater effectiveness with e-discovery tools  Strong analytical skill and willingness to deal with and solve on-going unique situations Senior Trial Paralegal, Intellectual Property  Assist NY, NJ, CA and TX offices with trademark infringement and internet counterfeiting matters  Manage US and foreign patent prosecutions. Handle utility and design patents with 10 or more claims  Prosecute patents cases with the International Trade Commission and Board of Patent Appeals and Interferences  Deal with unfair competition, trade secrets, false advertising, patent and copyright infringement issues Senior Trial Paralegal, Labor & Employment  Assist 5 attorneys in the areas of labor law issues including employment, union, wage & hour, FLSA, and ERISA  Collaborate with attorneys during Federal and State trials involving ADA, harassment litigations, domestic violence in the workplace, employment agreements, separations, wage and hour issues and ERISA liability  Provide support with claims of executive compensation, fiduciary, professional liability at the Alternative Dispute Resolution, arbitration, medication, NASD, and EEOC levels  Draft current editions of sensitivity training guides, employee handbooks, management policies and employment agreements and collective bargaining agreements Trial Paralegal, Corporate  Basic knowledge in the areas of corporate, securities,venture capital, and private equity transaction  Analyze proxy statements, officer questionnaires, forms 10-K, 10-Q and 8-K for compliance.  Involved in officer and director stock transactions, during and after employment.  Review and analyze SEC, Equity Capital Market (ECM) and acquisitions documents. Paralegal, Litigation  Assist in trial preparations by creating trial notebooks of plaintiff and defendant witnesses witness outlines, deposition digests, pleadings, motions, orders, and potential trial exhibits  Digest deposition and hearing transcripts in a computer database  Identify and accumulate background information on opposing counsel's witnesses and experts  Create, manage, scan, code and edit index of discovery production including correspondence, pleadings, and bates stamped documents in an electronic computer database. Create discovery and privilege logs.          Assistant Office Manager and Paralegal in the Asbestos, Lead & Insurance    January 1999   to   October 2000     Company Name   Ôºç   City  ,   State    New York, New York 01/1999 - 10/2000 Assistant Office Manager and Paralegal in the Asbestos, Lead & Insurance        Paralegal, Personal Injury    March 1997   to   January 1999     Company Name   Ôºç   City  ,   State            Paralegal    May 1996   to   March 1997     Company Name   Ôºç   City  ,   State    Securities        Education      License   :   Life & Health Insurance  ,   2012    New Jersey State Life          New Jersey State Life & Health Insurance License 2012        Certification   :   Paralegal Studies Program  ,   1996    Benjamin N. Cardozo School of Law   Ôºç   City  ,   State  ,   US      ABA approved Certification, Paralegal Studies Program, General Practice 1996          Bachelor of Arts   :   Sociology, Criminal Law  ,   1995    Fairleigh Dickinson University   Ôºç   City  ,   State  ,   US      Fairleigh Dickinson University, Teaneck, New Jersey  Bachelor of Arts in Sociology, Concentration in Criminal Law 1995          Certifications    Project Management Professional ABA PMP      Affiliations    of the Rewards & Recognition Committee      Additional Information    Manage US and foreign patent prosecutions. Handle utility and design patents with 10 or more claims      Skills    Paralegal, Securities, E-discovery, Training, Ada, Advertising, Cases, Claims, Compensation, Correspondence, Database, Defendant, Deposition, Eeoc, Equal Employment Opportunity Commission, Erisa, Executive Compensation, Flsa, Intellectual Property, Labor Law, Liability, Litigation, Nasd, Patent, Patents, Plaintiff, Project Management, Sec, Trademark, Witness, Asbestos, Office Manager, Aml, Brokerage, Bsa, Business Systems Analysis, Capital Markets, Data Analytics, Fdic, Fixed Income, Investment Banking, Treasury Department, Annuities, Clients, Healthcare, Mutual Funds, Access, Award, Excel, Lexis, Loss Mitigation, Microsoft Word, Mitigation, Outlook, Pmp, Powerpoint, Regulatory Affairs, Regulatory Compliance, Risk Management, Trading, Westlaw, Word, Wordperfect   "
BANKING,"         CUSTOMER SERVICE REP 1 LEAD QUALITY ASSURANCE COACH ACCOUNT RELATIONSHIP SPECIALIST ONLINE BANKING           Summary    I am a career oriented individual who wishes to further my knowledge of my company, position, any cross training possibilities, and training to progress in the company. I am a hard working ethical leader that leads by example and is never afraid to ask for clarity if I do not fully understand something.¬† Dynamic banking professional adept at directing complex projects and leading high performance teams to complete key financial initiatives. Talented Sales Associate with successful career history of closing sales, increasing customer satisfaction and mentoring junior sales professionals. Skilled Sales Associate with 5-year track record of success. Maintain professional and calm demeanor under pressure. Thrive in high volume environments where knowledge, composure and interpersonal abilities are keys to success.        Accomplishments    I was acknowledged after the
first 6 months by the Board of Directors as a Pillar of
Success for the company in Account Retention and New Account Acquisition.

During the
first 6 months I was shown to compile 50.4% of the work load for the Outbound
team of 5 members.      Experience      Customer Service Rep 1 Lead, Quality Assurance Coach, Account Relationship Specialist, Online Banking Rep II    June 2010   to   Current     Company Name          I started out as a Customer Service Rep 3 and worked my way to a rep 2, and then a Rep 1 before we changed the Rep system to a 1234.  When doing this we answered customer calls in regards to account balances, transaction review, disputes, wire transfers, statement request, Online banking issues, Western Unions, ETC.  I went to a position in QCD for approximately 3 months.  Where we revamped QA and turned it into QCD Quality Coaching and Development.  We each had our own teams that were made of multiple Supervisors and their employees.  Reviewed calls for performance and compliance to procedures.  Met with each person on my team monthly and reviewed and coached the agents on calls and met with each Supervisor on each of their employees.  After a short leave of absence I came back and started as a rep 3 and moved to a rep 4 and then to a Lead position.  Where I had to answer Lead and Supervisor calls, as well as manage the floor for my Supervisor.  I then moved to the Outbound team where I was there in the beginning of the team development.  This was a Pilot program that exceeded the expectations and was opened as a division after the first 3 months instead of the 6 month allocated for development.  We started the division and created the procedures, as we went along.  This was a Sales position in which we contacted customers with new accounts to ensure they are welcomed to the family, as well as to fulfill their individual financial needs.  After the first 6 months I was acknowledged by the Board of Directors as a Pillar of Success for the company in Account Retention and New Account Acquisition.  During the first 6 months I was shown to compile 50.4% of the work load for the Outbound team of 5 members.  I continued to Lead the team in sales for the first implementation of new hires and stayed a top performer until I left the department.  I then went to the Online Team as a Rep II.  I currently provide a first line of support for the Online manager.  I monitor the floor to maintain order and answer any questions if I am the designated Rep II for the day.  Run credit cards for account funding, assist in account openings if needed, communicate effectively with the agents on the floor and any other interdepartmental interactions, review and log all mailings outgoing, send account denials, review and log the incoming documents, assist with tasks should they get behind, handle and log Supervisor chats, assist occasionally in training of employees.  I have assisted in  completing QA for account opening procedures.          Front Desk/ Fitness Advisor/ General Manager/ Operations Manager/ Regional Sales Manager    January 2007   to   June 2010     Company Name          I started as a Front desk staff at $6.00 an /hr for the first week.  I was then moved to a Fitness Advisor which is front line sales.  I worked this job for approximately 2 months before I was promoted to Sales Manager.  After weekly Sales meeting in which I provided the agenda for approximately 3 months.  I was then moved to another club and asked to work managing them both.  Working between 60 and 80 hours a week.  I worked corporate deals with Armed Forces Bank (my current employer), KU for student gym access,  Armed Forces Insurance, USD 453, USD 207, Douglas County Municipality, Leavenworth Municipality.  Assisted in training Sales, and Operational Staff.  Created Spreadsheets for scheduling, inventory, training, and corporate meetings.  Worked in the Circle of Influence to maintain corporate partnerships, and well as networking for new corporate partnerships in the community.  Built client relationships by acting as the liaison between the customer service and sales teams.  Consistently exceeded monthly sales quotas by more than 25% by pursuing leads and expanding the prospect list.  Exceeded team sales goals by 25% in , generating $168,000 monthly in residual revenue over the course of my 3 years and 6 months.  Created sales contacts with on- and off-premise accounts.  Acquired $7.86 million in sales revenue in 36 months.  The clubs sold for $27.8 million a piece 3 months after I left with a total of 6 clubs.  Developed competitive comparison tables of Fitness Memberships, Personal Training pricing, fees, ratings, category and product performance to use for account sales calls.  Oversaw sales forecasting, goal setting and performance reporting for all accounts.  Spearheaded expansion and development initiatives in Leavenworth, Lawrence, and Topeka locations.  Led sales forecasting, market trend evaluation and segment strategies.  Presented innovative digital media marketing presentations to executive decision makers.             December 2002   to   December 2006     Company Name          I was a basic cannon crew member, and moved through the many jobs in thecrew.  I was the RTO Radio Transmission Operator, Gunner, Loader, and Advance Party.  I moved through the ranks and reached Sergant in 2 yrs and 3 months.  I was trained as a Combat Life Saver, Eagle First Responder (Medical Courses), As well as Air Assault Certified.  I completed one tour of Iraq during Iraqui Freedom in which I turned 18 yrs old in IRAQ.          Education      Certificate   :   Professional Sales  ,   2008    Professional Sales 1   Ôºç   City  ,   State              Certificate   :   Business Administration  ,   2013    San Joaquin Valley Community College   Ôºç   City  ,   State              Skills    Armed Forces, Banking,Quality Coaching, competitive, credit, Customer Service, financial, goal setting, inventory, team development, managing, market trend, marketing, meetings, networking, presentations, pricing, QA, Radio, reporting, Sales, sales forecasting, Sales Manager, scheduling, Spreadsheets, Supervisor   "
BANKING,"         TELLER 3             Core Qualifications          Results-oriented  Client-focused  Excel in  customer service  Quick learner                 Experience      TELLER 3    March 2011   to   August 2014     Company Name   Ôºç   City  ,   State      Current     Delivered prompt, accurate and excellent customer service.  Received regional branch recognition award for outstanding customer service.  Maintained confidentiality of bank records and client information.  Supplied tellers with coin and currency as needed.  Reported daily averages and shortages to the operations department.  Processed treasury, tax and loan payments.  Entered member transaction data into the online banking software.  Examined checks for identification and endorsement.  Researched and resolved customer issues on personal savings, checking and lines of credit accounts.  Adhered to [SUNTRUST BANK] security and audit procedures.  Trained employees on cash drawer operation.  Processed cash withdrawals.  Balanced daily cash deposits and bank vault inventory with a zero error rate.  Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase.  REASON FOR LEAVING : Relocating to Harford Co.  area .          to       TELLER SUPERVISOR    May 1998       Company Name   Ôºç   City  ,   State      September 2010 Delivered prompt, accurate and excellent customer service.  Received regional branch recognition award for outstanding customer service.  Maintained confidentiality of bank records and client information.  Supplied tellers with coin and currency as needed.  Reported daily averages and shortages to the operations department.  Processed treasury, tax and loan payments.  Entered member transaction data into the online banking software.  Examined checks for identification and endorsement.  Researched and resolved customer issues on personal savings, checking and lines of credit accounts.  Adhered to [ANNAPOLIS BANKING & TRUST] security and audit procedures.  Trained employees on cash drawer operation.  Balanced daily cash deposits and bank vault inventory with a zero error rate.  Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase.  REASON FOR LEAVING : MEDICAL CONDITION.  July 1995     1ST.  NATIONAL BANK OF MD.  Glen Burnie, MD to        TELLER.  October 1997   Delivered prompt, accurate and excellent customer service.  Processed sales referrals and promoted bank services and products, resulting in [25]% branch sales increase.  Balanced daily cash deposits and bank vault inventory with a zero error rate.  Processed cash withdrawals.  Trained employees on cash drawer operation.  Adhered to [1ST.  NATIONAL BANK] security and audit procedures.  Researched and resolved customer issues on personal savings, checking and lines of credit accounts.  Examined checks for identification and endorsement.  Entered member transaction data into the online banking software.  Processed treasury, tax and loan payments.  Maintained confidentiality of bank records and client information.  REASON FOR LEAVING : Was looking to advance and no available ways to do so.             June 1994         Managed kitchen operations for high grossing, fast-paced fair concession kitchen.  Trained staff of at least eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.  Managed food and produce receiving process with 100% accuracy.  Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.  Greeted guests and sat them at tables or in waiting areas Informed patrons of establishment specialties and features Inspected dining and serving areas to ensure cleanliness and proper setup Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.  Scheduled and directed staff in daily work assignments to maximize productivity.  Efficiently resolved problems or concerns to the satisfaction of all involved parties.  Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.  Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.  Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.  Developed and maintained exceptional customer service standards.  Optimized profits by controlling food, beverage and labor costs on a daily basis.  Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.  Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Counseled and disciplined staff when necessary.  REASON FOR LEAVING : Was involved in terrible head on car collision.  Was not able to walk for a year .          to      SHIFT SUPERVISOR    November 1991       Company Name   Ôºç   City  ,   State            Education      diploma                  Skills    banking, strong interpersonal skills, cooking, credit, client, excellent customer service, customer service, direction, fast, features, inventory, meetings, organizational, quality, quality control, receiving, safety, sales, sat, supervisory, tables, tax, treasury   "
BANKING,"         SENIOR ASSOCIATE       Executive Profile    Seasoned Financial Markets professional with over 12 years of experience in Global Financial Markets Sales & Trading across the Corporate and Institutional space in India.      Skill Highlights            Developing and sustaining strong client relationships.
    Demonstrated ability to deliver solutions to clients, based on excellent analytical skills. ¬†  Compatibility for both, independent and teamwork.      Project management   Product development    Risk management assessor            Core Accomplishments       Created strategies to develop and expand existing & new customer relationships, resulting in a  150 % increase in annual Global Markets sales revenue     Helped grow bank's Global Markets revenue by  200 % from $ 0.5M  to $ 1.5M         Acquired 20 new clients in the past year, with total trading volume of $10B¬†through professional networking, loan reviews and marketing             Professional Experience      Senior Associate   12/2012   to   06/2016     Company Name   City         Primary responsibilities included providing Advisory & Execution to Corporate & Institutional clients across Foreign Exchange, Interest Rates & Commodities products in line with their Credit & Risk profile   Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision    Analyzed financial information obtained from clients to determine strategies for meeting clients' financial & risk management objectives     Communicated regularly with management regarding portfolio performance and new loan transaction quality      ‚Äã   Interpreted data on price, yield, stability, future investment-risk trends, economic influences and other factors affecting investment programs   Involvement in product structuring function to offer tailor made products to clients to meet internal & regulatory requirements.            Active involvement in developing and launching of new products to increase and strengthen client engagement  Followed Global Service Delivery approach to capitalize on off-shore business opportunities with clients having a multi geographical presence  Investigated red flags for fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing and insider trading as a part of new client engagement ¬†   Assisted senior-level credit officers with complex loan applications    Providing a strong back up to the trading/ALM desk and also manage the execution and lay-off of risk from the trading book          FX Dealer   05/2009   to   12/2012     Company Name   City         Trading responsibilities included market making & proprietary trading in spot (USD/INR) & G7 currencies in the inter-bank market and also internal sales team  Manage the INR risk and liquidity funding book in coordination with the money market desk.  Monitoring of the Net Open Position (NOP) and Aggregate Gap Limit (AGL) limits for the bank.  Developing the pricing mechanism and actively managing the entire process flow for launch of electronic trading platform.  Franchise building by regularly interacting with Sales and Clients.  Participate in various activities to help offshore counterparts to understand and undertake activities in the Indian financial markets.  Providing inputs to the daily market commentary and other research publications.          Associate   05/2004   to   03/2009     Company Name   City         Provide Advisory & Execution capabilities to manage Foreign Exchange & Interest Rate hedging flows for clients across the Corporate Coverage Group  Managing a team of two traders to run the High Frequency trading desk for top tier clients based on Technical & Fundamental analysis  Generate & manage Fx flows by working closely with the trade finance, cash management and the Institutional Client group  Pricing and execution for currency option structures including vanilla options, single & multiple barrier options & exotic structured options  Generated revenues in excess of EUR 4.0 Million for 2008 and over EUR 8.0 Million for 2007  Involved in the set-up & implementation of a new in-house trade capture system for Fx trades          Education      Post Graduate Diploma in Business Administration  :   Finance & Marketing   May 2004       S.I.E.S College of Management Studies   City  ,   State  ,   India     Post Graduate Diploma in Business Administration with dual specialization in Finance & Marketing        Bachelor of Commerce  :   Accounting and Finance   March 2001       Mumbai University   City  ,   State  ,   India     Bachelors in Accounting, Finance & Economics        Post Graduate Diploma  :   Export- Import Management   December 2001       Indian Merchant Chambers   City  ,   State  ,   India     Post Graduate Diploma in Export- Import Management        Interests    Traveling and Photography      Skills    Proficient with Bloomberg & Reuters newswire applications along with MS Office proficiency      Additional Information     Currently pursuing the Certified Public Accountant (CPA) program. Willing to take any additional certifications as required by the regulatory and the firms' guidelines.¬†    "
BANKING,"         SOFTWARE ENGINEER             Qualifications        C# 3.0, PL/SQL, JavaScript, HTML 4, CSS 2  Framework: .NET 3.5  Database: SQL Server 2008, Oracle 9i  Operating systems: Windows 98/XP, Windows server 2000/2005, UNIX  Tools/Services: TOAD, HP Service Manager, WinSCP, PuTTY, PM Smart, vi text editor, Visual  SourceSafe and BusinessObjects XI 3.1 Universe Designer, Desktop Intelligence, Central  Management Console  Domain: Banking                Work Experience      Software Engineer    July 2010   to   March 2014     Company Name          3 years and 9 months   of experience in the development, support and enhancement of web and  windows applications and in the implementation of cost effective valueadds  Designed and developed webbased tools in     ASP .NET 3.5,  using the programming and  C#  PL/SQL  procedural languages namely  and  Enhanced EBusiness applications and managed technological issues by analyzing codes and  providing customizable solutions using SQL and   Business Objects XI 3.1 tools  Awarded for outstanding performance and ontime delivery of projects and as a result helped  the team achieve 100% customer satisfaction (  CSAT score 7/7  )  Theoretical knowledge on the basics of Windows Presentation Foundation/Extensible  Application Markup Language of .NET Framework 3.5 and AngularJS  Basic understanding of the strategies involved in moving applications to Cloud, in Microsoft's  Windows Azure.          Manager    January 2013   to   March 2014     Company Name   Ôºç   City        1.  Statement of Work (SOW) Tracker      : Webbased tool developed for use by LBG and partners  of LBG (e.g HCL)  a.  The tool lets the user create, modify, generate Statement of Work (SOW), online.  b.  Project details like team size, team structure and work description are also captured  separately for use by managers.  c.  Report generation functionality is enabled for privileged users accessing the tool.  2.  Service Level Agreement (SLA) Tracker    : Online tool for use by IT vendors and LBG for  tracking Service Level Agreement (SLA) of all projects and generating customized reports.  a.  Data captured using this tool can be used by service providers and service users to  measure performance of projects.  b.  Data are captured for all Service lines Development, Testing and Support  c.  Functionalities have been added to the system to integrate it to HP Service Developed the web based tools using C#, PL/SQL, HTML, AJAX Extensions and CSS in  Microsoft Visual Studio IDE and SQL Server  Source control maintenance done using source control package called Visual SourceSafe  Hosted application in IIS 7.0 of a dedicated machine  Technology/Languages used: ASP.NET 3.5, C#, PL/SQL, HTML, JavaScript, CSS  Tools used: SQL Server 2008, Visual studio IDE, Visual SourceSafe.             July 2010   to   December 2012     Company Name   Ôºç   City        Web application in the EBusiness platform used to diarize appointment details  between LBG IT personnel and customers  2.  Business Eye  : Online EBusiness application used in collecting, consolidating and reporting  LBG sales data.  3.  TRACX  : Online EBusiness application used by LBG employees for recording training and  competency information undertaken by their colleagues  Responsibilities  Involved in technical support which included resolving application issues, using the helpdesk  software  Fixed minor backend code issues using SQL, in the form of Change Records  Assisted in data analysis, extraction and archival in Oracle database according to customers'  needs  Monitored Application Servers hosted in Central Management Console of Business Objects  Enterprise  Produced reports upon adhoc requests and archived data on a scheduled basis using the  Business Objects XI3.1 tools namely Desktop Intelligence and Universe Designer  Created SQL Server Agent jobs to monitor application's stability on a daily basis  Worked on correction of erroneous data feeds using basic UNIX Commands in PuTTY  Value addition  Altered the table structure of the database of TRACX to match the input data feed format  Assisted in the decommission of Business Eye by creating and implementing methods to  archive data from its database  Technology/Languages used: ASP.NET 2.0, PL/SQL, HTML  Tools used: TOAD, HP Service Manager, WinSCP, PuTTY, BusinessObjects XI3.1  Universe  Designer, Desktop Intelligence, Central Management Console, PM Smart, vi text editor.          Education and Training      Degree     Bachelor of Engineering   College  Easwari Engineering College  Discipline ¬≠  Electronics/Communication   Year of Graduation  ¬≠ 2010  Training and Certifications  Course          Period          Institution  ITIL ¬≠ ASM Basic          Oct 2011          RTB Business Academy  Windows and Web Application          Jan 2010          NIIT Ltd  Development using .Net Framework                Skills    .NET 3.5, .NET, ASP .NET 3.5, ASP.NET 2.0, ASP.NET 3.5, AJAX, ASM, Banking, Basic, Business Objects, c, CSS, CSS 2, customer satisfaction, data analysis, Database, delivery, EBusiness, editor, Electronics, HP, HTML 4, HTML, IDE, IIS 7.0, ITIL, JavaScript, C#, C# 3.0, Windows, windows applications, 2000, 3.1, Windows 98, Enterprise, Oct, Operating systems, Oracle 9, Oracle database, PL/SQL, personnel, programming, recording, reporting, sales, Servers, Service Level Agreement, SLA, Visual SourceSafe, Visual  SourceSafe, SQL, SQL Server, technical support, TOAD, UNIX, vi, Microsoft Visual Studio, Visual studio, Windows server   "
BANKING,"         RELATIONSHIP SUPPORT OFFICER           Experience     01/1997   to   01/2002     Relationship Support Officer    Company Name          Delivered administrative and operations support to Corporate Institutional Bank Insurance team, including 10+ senior relationship managers and 5 credit analysts while managing day-to-day reception activities such as greeting visitors and vendors, and responding to requests for information.  Coordinated executive and senior management's schedules, calendars, and agendas, and drafted meeting agendas and followed up on meetings and team conferences.  Worked with administrative team members and human resources staff during new employee hiring and special events.  Produced reports and correspondence, administered up-to-date organizational chart, maintained office activity logs and spreadsheets, and distributed incoming mail throughout office.  Past experience includes Administrative Word Processing Specialist in Trust and Investment Services.         01/1991   to   01/1997            01/1988   to   01/2016     Commercial Relationship Support Manager    Company Name   Ôºç   City  ,   State      Commercial Banking Small Business (2002 ¬≠ 2016) Provided comprehensive administrative and operational support to five-person team comprised of commercial lending officers, relationship management team, and loan operations team, ensuring delivery of best-in-class customer service.  Enforced compliance with lending requirements relating to origination, processing, closing, and funding commercial loans, ensured adherence to federal and state regulatory guidelines, upheld bank policies, procedures, and standards; maintained knowledge of Patriot Act (CIP), Bank Secrecy Act, and Community Reinvestment Act.  Ensured transactions and credit risk functions conformed with bank regulations and credit policies.  Released notes and security interests on paid off loans, processed commercial loan payments and advances on lines of credit, prepared UCC-1 filings and releases, and ordered, reviewed, and approved loan documents and requisite reports for new loans, extensions, renewals, and modifications; documented commercial loan packages and files using Provenir and Credit Workflow.  Communicated status of loan portfolio, including level of exception reporting, past due collections, and loan maturity management.  Managed exception tracking, identification, curing, and evidencing with proper file documentation.  Compiled reports, prepared customer letters, and followed up on annual financial reporting for customers and security interest documents.  Requested spreading and analysis of financial statements for assigned sectors, key business risk analysis, industry and sector analysis, and related economic data.  Ordered and reviewed Certificates of Good Standing, verified flood zone certifications during loan origination and renewals, and assisted with periodic covenant checks and credit reviews.  Participated in external client meetings in conjunction with relationship manager and internal business meetings.         01/1988   to   01/1991     Regional Support Assistant    Company Name                Education     2004     Master of Science  :   Public Administration    Metropolitian College of New York   Ôºç   City  ,   State      Public Administration       2004     Bachelor of Science  :   Business and Church Management    Nyack College   Ôºç   City  ,   State      Business and Church Management       1999     Associate of Applied Science  :   Accounting    Borough of Manhattan Community College   Ôºç   City  ,   State      Accounting        Professional Affiliations    Commercial Banking Support Relationship Manager with over 25 years' experience working in banking and financial services industry. In depth knowledge of commercial lending and financial products with success in working in bank teams to deliver world-class service while maintaining compliance with federal, state, and bank regulations. Skilled in streamlining and maintaining day-to-day workflows and planning, organizing, and prioritizing special projects. Seeking to apply expertise to take next career step with a respected banking institution that rewards hard work, talent, and results.
Qualifications Commercial Lending          Regulatory Compliance Portfolio Management          Records Management Relationship Management          Team Leadership
Accomplishments Developed more efficient filing system and customer database protocols, resulting in increased office organization. Worked with Regional Support Manager to develop and implement inaugural step-by-step employee manual, outlining proper business procedures and helping employees understand office practices and legal processes.      Skills    Administrative, Banking, closing, commercial loans, commercial lending, conferences, Credit, credit risk, client, customer service, delivery, documentation, special events, senior management, financial reporting, analysis of financial statements, hiring, human resources, Insurance, letters, loan origination, notes, managing, meetings, mail, office, organizational, policies, reception, relationship management, reporting, risk analysis, spreadsheets, UCC, Word Processing, Workflow   "
BANKING,"         OPERATIONS MANAGER       Summary    Experienced client service professional accustomed to managing teams functioning in a fast-paced environment in support of multiple products across various business units. Solid background in building strong and effective teams      Highlights          KYC, Anti Money Laundering, and legal documentations  Excellent organizational and time management skills  Strong interpersonal and communication skills at all levels Microsoft Office (Excel, Word, PowerPoint, SharePoint, and Project)  Employee relations (hiring, terminations, performance management, development)  SEC Licenses Series 6 and 63 (Expired. Willing to retake.)  Proficiency in Adobe products (Photoshop, Lightroom, Illustrator)  Spanish fluency, oral and written                Experience     02/2010   to   08/2014     Operations Manager    Company Name   Ôºç   City  ,   State      Managed a team of four client service officers responsible for day-to-day operations and onboarding process.  Directed and supervised the daily activities of the teams with primary focus in enhancing the client's experience, mitigating risk, and identifying areas of improvement.  Performed Quality Assurance reviews and approved due diligence reviews completed by the staff.  Collaborated and managed assigned projects with cross-functional teams and departments including data and document collection and review, technology, sales and other client services groups across the firm.  Coordinated with Front Office, Credit, Compliance, AML compliance and global client onboarding teams to understand client/deal structure and agree requirements/responsibilities.  Participated in the development and drove implementation of department policies and/or procedures to help improve service and overall efficiency.         09/2007   to   02/2010     Client Service Manager      Within three months, increased efficiency by 20% by identifying and mitigating outdated manual processes and leveraging technology.  Increased staff performance accuracy levels to 99%.  Managed a team of eight client service officers responsible for servicing our base of Commercial Real Estate clients, Mortgage Servicers, and Regulated Cash.  Serviced a portfolio of 300 clients with deposits in excess of 80 billion.  Reviewed complex Cash Collateral agreements and client provided documentation to ensure compliance with regulatory and contractual requirements.  Served as the escalation point for and coordinated the resolution of key issues and complex client concerns and opportunities.  Analyzed complex data for management reporting nationwide on wire and deposit accounts providing adequate information for decision-making.  Held monthly meetings with senior management to provide updates on all team projects, roadblocks and recommended solutions.         02/2002   to   09/2007     Client Service Manager    Company Name          Built and fostered a proactive workplace environment resulting in a higher level of employee participation and performance.  Supervised a team of seven client service professionals with a primary focus in delivering excellent client service, improving processes, and leveraging technology.  Partnered with Bankers to collect, analyze, and validate all appropriate due diligence and on-boarding documentation provided by client; utilized knowledge of AML/KYC policy to independently identify missing or insufficient client due diligence information.  Responsible for reviewing, entering and approving client information in KYC database, conducting OFAC reviews, and escalating findings.  Extensive client contact in partnership with the Bankers to resolve customer concerns in regards to demand deposit accounts, short-term investments, funds transfers, and sales opportunities.  Actively monitored service delivery for all Services / Product to client (via MIS, internal meetings, and client meetings).  Gregorio Luna, page 2.          Education     2003     Bachelor of Professional Studies  :   Computer Information Systems    DeVry Institute of Technology   Ôºç     State      Computer Information Systems       1989     Associate  :   Applied Science - Business Management and administration    Kingsborough Community College   Ôºç   City  ,   State      Applied Science - Business Management and administration        Skills    Adobe products, Photoshop, interpersonal and communication, oral, Credit, critical thinking, resolve customer concerns, client, clients, database, decision-making, delivery, documentation, due diligence, Employee relations, senior management, fast, focus, Front Office, functional, funds, hiring, Illustrator, investments, legal, management reporting, meetings, Excel, Money, Microsoft Office, PowerPoint, SharePoint, Word, MIS, organizational, page 2, performance management, policies, problem solving, processes, improving processes, Quality Assurance, Real Estate, sales, self-starter, Spanish fluency, time management, written   "
BANKING,"         SENIOR LENDING OFFICER - VP EXECUTIVE OFFICER       Summary     As the Senior Lending Officer at a regional Community Bank in Upstate NY, my role and responsibilities were for that of the outbound sales growth of the Lending function of the bank. Over the past five years I have effectively grown each segment of the bank including Residential Mortgages, Consumer and Commercial lending. Each sub segment of the banks business has been given a new department manager to help execute the action steps for growth and planned operating efficiencies as a result of my planned new initiatives as suggested by being a part of the banks Executive Committee.    Senior Commercial Lender with 25 years as a leader in the financial industry. Service-oriented with expertise in building a solid customer base.        Highlights          Small Business Development Leader.  Product Line Expansion on both Residential Mortgage and Consumer Loan Platforms.  Credit and Debt Management experience.  Created a CRM platform with the banks BakerHill Commercial Software.   Implemented new software systems with MortgageBot and DecisionPro.       Effectively grew Commercial Loan balances 5-10% each of the past five years.   Established a robust outbound calling plan for the banks sales force.   Designed and implemented an Incentive Compensation Plan (ICP) for the sales force.  Active member of local financing agency's Board of Directors (GSBDC and NYBDC)            Experience      Senior Lending Officer - VP Executive Officer   11/2009   to   Current     Company Name   City  ,   State       Responsible for the Management and Development of six(6) Commercial Lending Officers whose roles and responsibilities include the development of new business within their assigned areas of responsibilities and portfolios.  Achieved an average of $60,000.0 in new commercial lending originations over the last five years .  C&I and CREM portfolio active balance growth for the bank to over $150,000.0 representing a 5% year/year growth rate.  Responsible for the management and functionality of the banks Residential Mortgage Group including the groups 7 staff members.  Responsible for the development and management of the Consumer Loan Manager.           Commercial Lender - Regional Medical Liaison   10/2008   to   11/2009     Company Name   City  ,   State       Responsible for the outbound sales and servicing activity of the Commercial Lending and Business Banking activity/function in the Syracuse region.  Small business expert for this segment.          Commercial TEAM Leader   04/1998   to   10/2008     Company Name   City  ,   State       Responsible for the development and growth of five (5) Commercial Lenders whose responsibilities and goals included the management of existing Commercial relationship within the bank and the new business development in a holistic approach.          Commercial Lending Officer - AVP   09/1994   to   04/1998     Company Name   City  ,   State       Responsible for the daily management and monitoring of a $25,000.0 lending portfolio through ten (10) Bank branch offices covering three Western NY counties.  Activities included the development of new and existing loan business as well as solicitation of retail, trust & investment and insurance business.  Generated over $30,000.0 in new commercial originations during this period.          Business Development/Commercial Lending Officer   09/1991   to   09/1994     Company Name   City  ,   State       Responsible for the outbound sales and management of Business Banking Credits along with the cash management sales of related bank products.  Also active in the preparation of case and credit analysis cases for the origination of bank assets.          Advanced Staff Auditor   07/1988   to   08/1991     Company Name   City  ,   State       Responsible for the complete and accurate completion of client job work-papers for a variety of industries including Municipal, Private, Real Estate, Manufacturing, Wholesale and Retail segments of the local business market.   Related Federal and State Income Tax return preparation along with personal income tax return preparation were an additional critical component of all jobs performed.          Staff Accounts Payable Clerk   06/1985   to   06/1988     Company Name   City  ,   State       Responsible for the preparation and submission of timely and accurate payments of both the Coated and Medical Product vendor invoice: maintained accounts payable system and all raw material transactions for subsidiary plants in Alpena, MI;. Pittsburgh, PA and Buffalo, NY.  Also processed monthly expense reports, air-travel invoices and performed special accounting projects as requested.          Education      Commercial Lending  :   Advanced Lending Certificate   1996       University of Buffalo   City  ,   State  ,   USA      Commercial Lending Academic Achievement Award         BBA  :   Accounting   1988       Niagara University   City  ,   State  ,   USA      Coursework in General Accounting and its related fields         High School Diploma  :   General Studies   1984       St. Joseph's Collegiate Institute   City  ,   State  ,   USA      General Studies         Skills     accounting, accounts payable, Banking, business development, cash management, Commercial Lending, communication skills, credit, credit analysis, CRM, client expense reports, finance, HR, insurance, Leadership, market management, new business development, Real Estate, Retail, sales, sales and management,  Tax return preparation, WORD , EXCEL and PowerPoint knowledgeable.     "
BANKING,"         BRANCH MANAGER       Summary    As an experienced banking officer professional, I would like to utilize my experience and
          knowledge in banking by contributing to the improvement in profitability and growth to your
          bank. I will be putting my best efforts in terms of time and learning new banking techniques and
          methods that would implement in my tenure as a leader with your financial institution.      Skills          Goal-oriented  Self-sufficient  Strong team-builder  Team Player          TRID Expert  Proficient in MS Office and Excel  Flexible            Experience      Branch Manager   06/2016   to   Current     Company Name   City  ,   State       Manages the overall operation of the branch to include the Personal Bankers and Teller staff primarily focused on creating a positive work
environment, community development, driving sales, increasing growth &
profitability, and providing accurate and superior customer service   Conducts sales debriefs, weekly staff meetings, goal setting, and in-branch promotions to
     ensure support of current campaigns & alignment to corporate strategy
       Supports Operations Manager in the FTE Staffing & Scheduling process ensuring the branch
     has appropriate staffing considering scheduling, training, vacation, leaves of absence,
     sickness, and duty assignments ensuring the efficient operation of the branch
       Provides guidance, leadership, and coaching to the Assistant Manager & platform staff;
     confers with subordinate personnel to discuss operational & procedural changes; provides
     counseling and recognition
       Conducts monthly Head Teller and Personal Banker cash audits as part of the Risk
     Management Review process ensuring proper cash control Maintains a customer service
     culture by focusing on customer needs and managing staff to high customer service levels
       Leads the branch staff to achieve optimum sales referrals through effective sales
     campaigns/programs, sales coaching, development and behavior modeling
       Performs managerial duties including hiring, progression monitoring, promotion, quarterly
     career path & performance coaching, and performance evaluation Participates in and
     manages the lending function of the branch to include both consumer and small business;
     examines and evaluates loan applications
       Directs, coordinates, and monitors activities to implement institution's policies, procedures,
     and practices concerning granting or extending lines of credit, real estate loans, and
     consumer credit loans
       Actively involved in the outside calling program developing existing customers, centers of
     influence, and prospects
       Contacts customers and businesses, community, and civic organization to promote goodwill
     and generate new business Manages asset quality through delinquency tracking and past due
     loan collection
       Directs activities involving implementation of establishment services and functions including
     collecting delinquent accounts, authorizing loans or opening savings accounts
       Compiles required and special branch reporting as requested Compiles and accurately
     reports all financial data as required by governmental regulations   Establishes procedures for
     custody and control of assets, records, loan collateral, and securities to ensure safekeeping
       Collects data to analyze the present and future financial status of the branch
       Ensures Branch Opening and Closing procedures are followed to include balancing the
     branch, locking the vault, and setting the alarms
       Completes monthly Branch Assessment ensuring branches are professional in appearance
       Coordinates completion of branch regulatory compliance through computer-based training
     module completion and other¬†training classes¬†            Branch Disaster Recovery Planning with Branch Operations Manager to ensure
     employees are prepared for all facets of pre and post-disaster events
     Coordinates or provides employee training to improve efficiency and ensure conformance to
     standard procedures and practices
       Attends Branch Manager meetings conducted by Area or Division Manager to stay informed
     Handles in-branch operational customer complaints from inception to resolution
       Establishes and maintains contact with banking-related industries such as insurance, real
     estate, and securities Serves as an authorized signer on official checks Enforces personnel
     professionalism to include demeanor, dress, and station orderliness.  Originates consumer and business loans ranging from $1,000 to $1,000,000 depending on the structure of the loan.  Originates construction loan and entire TRID process  Originates in house purchases of 1-4 dwelling and entire TRID process   Carries out
supervisory responsibilities in accordance with the organization's policies and applicable laws;
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and
directing work; appraising performance; rewarding and disciplining employees; addressing
complaints and resolving problems.          Financial Service Associate/ Licensed Banker   11/2014   to   06/2016     Company Name   City  ,   State       Builds relationships with customers while performing financial transactions
          including paying, receiving, and cash control duties; opening and servicing
          accounts, seeks to uncover financial needs, minimize loss, reduce risk, and deliver
          accurate and superior customer service and lending requests handling more
          complex situations and deeper profiling over time.  Promotes and processes deposits, withdrawals, check cashing requests, credit card advances,
          money orders, travelers checks, and other forms of negotiable items   Assist with branch
          morning and evening duties to include opening and closing the vault, working and locking
          the Night Depository, setting up the
          Teller station with supplies and cash, and balancing the Teller window/branch
          Maintains a customer service culture by focusing on customer needs through more complex
          customer profiling
            Originates loans ranging from $2,500 consumer loans to Home Equity Lines of Credit
            Ensures loan agreements and supporting documentation are complete and accurate
          according to policy
            Supports procedures for custody and control of assets, records, loan collateral, and securities
          to ensure safekeeping
            Assist in the branch Risk Management Review process to include, but not limited to,
          monitoring bait money and ensuring dual control procedures are followed
            Assist in managing operational loss within a branch to include: seeking supervisory override
          for transactions outside of authority, proper hold placement for loss mitigation, and superior
          balancing
            Proactively listens for product referral opportunities and participates in sales
          campaigns/programs focused on customer need identification
            Adheres to professionalism standards to include demeanor, dress, and station orderliness
            Demonstrates quality customer service to include greeting customer, using their names,
          making eye contact, smiling, thanking for business, and offering another product or service
            May function in a mentor capacity offering guidance, instruction, and coaching to Tellers
          enforcing policy and procedure
          Images proof work through branch capture machine to include reviewing work and making
          corrections   Performs research for customers as issues arise
          Other duties and special projects as assigned by Senior Management Incumbent is required
          to comply with all applicable federal, state, and local banking and industry related laws and
          regulations including but not limited to the Bank Secrecy Act.  Sells Annuities and other investment products offered through Hancock Bank Investments          Branch Operations Manager   10/2013   to   02/2014     Company Name   City  ,   State       Functions as the Customer Service Manager ensuring a solid operational
          foundation; builds relationships with customers while performing financial
          transactions including paying, receiving, and cash control duties; seeks to uncover
          financial needs, minimize loss, reduce risk, and deliver accurate and superior
          services
            Serves as the Customer Service Manager which involves conducting morning huddles and
          weekly staff meetings
            Models leadership effectiveness by sharing best practices and recognition of team members
          on a weekly basis
            Completes Staffing & Scheduling coordination and duty assignments to ensure efficient
          operation of the branch
            Offers guidance, leadership, and coaching to Teller staff reinforcing policy and procedure
            Assist with branch morning and evening duties to include opening and closing the vault,
          working and locking the Night Depository, setting up the Teller station with supplies and
          cash, and balancing the Teller window/branch
            Oversees the branch Risk Management Review process and ensures dual control procedures
          are followed
            Utilizes Cash Forecasting tool to control supply of money on hand to meet branch need and
          legal requirements
            Promotes and processes deposits, withdrawals, check cashing requests, credit card advances,
          money orders, travelers checks, and other forms of negotiable items
            Monitors and manages operational loss within a branch to include granting staff supervisory
          override for transactions, ensuring proper hold placement for loss mitigation, and outage
          resolution
            Accurately utilizes equipment and remains knowledgeable of equipment functionality to
          include ATM, Cash Dispense and Recycler Machines, Currency Counter s and Coin Sorters to
          provide branch services
            Observes, Coaches, and Models sales and service behavior for Teller associates and assesses
          performance daily
            Promotes branch professionalism and the Standards of Excellence
            Demonstrates highest quality of customer service to include greeting customer, using their
          names, making eye contact, smiling, thanking for business, and offering another product or
          service
            Images proof work through branch capture machine to include reviewing work and making
          corrections
            Compiles required and special reports as requested
            Performs research and problem-resolution for customers as issues arise
            Coordinates branch and staff Business Continuity planning and execution
            Other duties and special projects as assigned by Senior Management
            Incumbent is required to comply with all applicable federal, state, and local banking and
          industry related laws and regulations including but not limited to the Bank Secrecy Act.  Manages employees on the Teller Line; Is responsible for
          the overall direction, coordination and evaluation of this unit.  Carries out supervisory
          responsibilities in accordance with the organization's policies and applicable laws;
          Responsibilities include interviewing, hiring and training employees; planning, assigning and
          directing work; appraising performance; rewarding and disciplining employees; addressing
          complaints and resolving problems.          Education and Training      Associate of Arts  :   Education   2007       Mississippi Gulf Coast Community College   City  ,   State       Education        Activities and Honors    Active Member of the Coast Young Professionals with the Gulfport Chamber Of
          Commerce
          Active Member with the Gulfport Kiwanis Club      Technical Skills and Qualifications    Manager, ATM, On-Line and Mobile banking, Cash handling, Coaching, Counseling, Credit, Customer Service, Directing, Disaster Recovery Planning, Documentation, Training employees, Goal setting, Leadership, Mentoring, Microsoft Office and Excel, Problem-resolution   "
BANKING,"         CHIEF OPERATING OFFICER             Summary of Skills          Strategic Planning/Management  Strong communication skills  Strong credit/financial analysis skills  Team builder/collaborator  Sales management  Negotiation skills  Strong multi-tasker  Project management  Planning/execution  Cross Functional leadership                Professional Experience      Chief Operating Officer    June 2008   to   January 2010     Company Name   -   City  ,   State      Recruited by the Board of Directors to become COO.  Oversaw all aspects of this 35+ year old medical practice comprised of 5 freestanding radiation oncology clinics located in the South Puget Sound with 8 physicians (6 whom are owners) and 64 employees.  Revenues grew from $48MM in 2008 to over $53MM in 2014.  This was due to the addition of two offices (one in Gig Harbor and one in Olympia) as well as additional modalities of treatment.  Achievements: Saved the company over $160,000 in 2015 due to hard negotiations with our Electronic Medical Record vendor due to poor performance.  Saved the company over $120,000 annually by negotiating with the bank to lower interest rates on loans in early 2009.  Brought two construction projects, one for a new clinic with a $6.5MM budget and the other for an extensive remodel with a $4.5MM budget, under budget and on time saving $200,000 in total.  Brought in a consultant to successfully turn the Board Meetings into efficient, professional meetings with strict agendas, time allotments for each topic and rules of order.  Prior to that, the meetings were overly lengthy, ineffective and combative.  This resulted in fewer meetings, which have been far more effective.  Oversaw the opening of and addition of a Urology practice as well as the first mobile Brachytherapy unit in the State of WA (for the treatment of various types of cancer).  Both contributed to an increase in revenues to the company of more than $1MM annually.  Successfully negotiated with two of the owners for buyouts on behalf of the Board.  One was amicable and the other was contentious.  This will result in cost savings to the company in excess of $1MM annually.             May 1998   to   May 2008     Company Name   -   City  ,   State      COLB was started in 1993 and has grown to an $8.5 billion dollar, 150+ branch community bank in WA, ORE and ID.  Recruited by and joined as Vice President and Commercial Banker with no loan portfolio     05/1998 Through aggressive sales calls/marketing, grew portfolio to over $30MM in outstandings and $50MM in commitments in three years!  This was accomplished with a consistent and active marketing plan aimed at targeting well known businesses in the area as well as utilizing a strong referral base consisting of lawyers, accountants and existing customers of the Bank.  Promoted to SVP due to growth of portfolio and fee income/referrals          06/2001 Promoted to SVP and SWWA Commercial Banking Manager          06/2003 In this position, I was responsible for 8 commercial middle market lenders, whose territory stretched from Auburn to Longview, WA.  While Columbia had started via a bank in Longview, it had been neglected from a commercial lending standpoint.  I spent considerable time and effort in working with the lending center there to establish a robust and larger presence.  Achievements: Overall TEAM portfolio grew from outstandings of $100MM to over $160MM in a highly competitive, charged environment.  At one time this was the largest commercial market in the Bank (CB later entered Seattle, King County).  Implemented monthly sales meetings to emphasize consistent marketing and calling efforts, both with prospects and in cross-selling to existing customers.  This resulted in deposit growth within the group from $100MM to over $200MM and fee income exceeding $1,200,000 annually.  Also during this time I was active in mentoring individual lenders, assisting with credit structure and pricing and calling on both prospects and existing clients.  I worked hard to foster strong lines of communication and collaboration with other departments in the Bank who were our partners in business development and instrumental in our success.  Was asked to join Loan Committee as a voting member.               June 2005       As my credit knowledge and responsibilities had grown, I was asked and approved to sit on the Bank's loan committee.  This was an opportune time to view all of the various types of credits that were presented.  In addition, during this time I was part of an assigned team to perform due diligence on potential bank purchases.          Education      BA   :   Chemistry      Pacific Lutheran University          Chemistry        Pacific Coast Banking School Certification        University of Washington                  Professional Affiliations    Current Board Chair, Pierce College (governor appointed) Past President of the Board and Trustee, Tacoma Art Museum Past Tacoma Sunrise Rotary President and member Past Board member, AFROC, Washington D.C. Past Member MGMA, SROA       Skills    Banking, budget, business development, cancer, commercial lending, Strong communication skills, competitive, consultant, credit, clients, due diligence, financial analysis, Functional, leadership, Team builder, marketing plan, marketing, market, Meetings, mentoring, negotiating, Negotiation, negotiations, oncology, pricing, Project management, selling, sales, Sales management, Sound, Strategic Planning/Management, Urology, view   "
BANKING,"         QA TEST ANALYST       Profile    Seeking a position as Manual Software Quality Assurance Analyst 4+ years experience as a Quality Assurance Analyst dealing with various levels of testing such as       Functional, Regression, System, User Acceptance, Performance testing and Smoke testing. Experience testing applications based on different architectural platform such as Client/Server, Web Based and SAAS Industry experience in Finance, Banking, Retail and Health Care Well Versed with Agile, Agile Scrum, Waterfall, and V-Model  methodologies Experience communicating  and dealing with different stakeholders to meet the deliverable Experience with creating Test Plan, developing Test Scenarios and executing Test Cases and logging Defects. Well Versed in Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Management Life Cycle (DMLC). Experience working with QA teams both offshore and onsite while communicating the client's requirements and expectations to execute the QA process smoothly on various projects. Able to effectively communicate, both verbally and in writing, using English, Hindi and Urdu. Experience doing Root cause analysis (RCA) on issues and identified defects to improve Product Quality. Experience in backend database testing by writing SQL queries to extract data for validation. Developed and maintained appropriate metrics to maintain quality control in the development process. Quick learner and can easily adapt to different responsibilities and technologies. Team player as well as ability to work independently and a self-starter. Strong analytical skills, combined with effective communication, organizational skills and planning ability. Able to handle multiple tasks simultaneously in a dynamic environment.       Core Qualifications          Operating Systems: Windows 95/ 98/2000-2007/NT, WIN 7 and XP  Bug Tracking Tools:  Quality Center, JIRA  Databases:  Oracle, SQL Server 2005/2008  Browsers:  Internet Explorer, Firefox, Chrome, Safari  Test Management Tools: Mercury Interactive Tools (HP): Test Director, Quality Center , ALM  Mobile Operating Systems: Apple-IOS, Android, Windows                Professional Experience      QA Test Analyst  ,   09/2014   Ôºç   Current    Company Name          Kohl's is one of the nation's largest and leading department store retail of apparel, accessories and home goods, based in Plano, Texas.  I was working on Inventory Management Application that provides status and tracking on inventory.  The Inventory Management Tools Interact with POS (Point of Sale) System, Vendor Management and Shipment tracking System.  This Tool helps Kohl's to track & monitor the entire Inventory.  My role as a tester was to test Kohl's Mobile app on different OS Platforms IOS and Android devices.  Responsibilities: Participated in all phases of the development lifecycle that pertain to software quality assurance Reviewed and analyzed Business Requirement Documents (BRD), Functional Specification Documents (FSD) for completeness and testability to meet acceptance criteria.  Actively participated and work with team to create Test Plan, Test Data and Test Cases document Tracked bug discrepancies by using ""Quality Center"" to store the details of bug discrepancies for enhanced regression testing.  Continuously worked with the team to improve testing process.  Provided feedback, clarification and training support as necessary to different stakeholders Tested Kohl's apps on different OS Platforms IOS, Android, Using physical devices like IPad, IPhone, Android, Windows Performed back-end testing using SQL queries to extract data and validate customers' Accounts, Points and Rewards history.  Environment:  Windows 7, Windows XP, Apple Mac book Pro Software:  Quality Center, .Net, SQL Server.  Microsoft Office, XML.          Quality Analyst Assurance  ,   10/2013   Ôºç   07/2014    Company Name   Ôºç   City  ,   State      Humana is one of the nation's leading diversified health service company, serving members with information and   resources to help them make better informed decisions about their health care and dedicated to helping people improve their health.  Responsibilities: Actively participated in all the phases of the development lifecycle that associate with software quality assurance.  Analyzed requirement document for completeness and testability to accommodate acceptance criteria.  Performed testing to ensure the quality of products for business and ensure proper operation without defects Ascertained and identified test data based on pre-determined requirements to mitigate risk.  Write SQL Queries to retrieve data and validate content against XML log files.  Prepared Test strategies, Test Scenario and Test Cases and execute Test Cases to cover both Verifying and Validating.  Implemented Regression Testing methodology for every new build release.  Track the bug by using ""Quality Center"" and store the details of bug's discrepancies for enhanced regression testing.  Continuously review and improve testing process.  Worked in Agile environment and attended daily scrum meetings to provide daily status updates on project Provided feedback, clarification and training support as necessary Tested mobile apps on different OS Platforms IOS, Android, using physical devices like Blackberry, IPad, IPhone, Android Environment:   Windows 7, Windows XP, Apple Mac book Pro.  Software:  Quality Center, .Net, SQL Server.  Microsoft Office, XML.          Manual Tester  ,   06/2010   Ôºç   06/2013    Company Name          Bank M is a fast growing community bank, highly profitable financial holding company.  The company provides a complete range of banking and other financial services to the customers through its basic business.  The Banking Maintenance System (BMS) application provides the accounts lists, accounts summary and accounts transactions for the various accounts and the ability to transfer funds between the various accounts using fund transfers.  My role as a tester was to test the application for cross browser compatibility, which involved Functional and Regression Testing.  Create test cases for clients to manage different Finance/Account modules and benefits package.  Establish and verify large volume of data by Manage accounts, Pay bills and Transfer funds.  Responsibilities: Reviewed Business Requirement Documents (BRD), Functional Specification Documents (FSD) and Use Cases.  Representing QA in all stages of SDLC and responsible for QA deliverables.  Prepare Test Plan, Test Scenarios and create Test cases with the help of Use Case Documents and Functional documentation for new POS application.  Part of an Agile team participated in daily scrum meetings, Sprint/iteration planning meeting, Retrospective, reviews and developed test scenarios.  Designed test cases for various Finance/ Accounts modules to manage new and existing clients and their various benefits package.  Created and validated large volume of data via Manage accounts, Transfer funds, and Pay bills.  Co-ordinate with the Dev Team to bring defects to closure.  Participated in test design and execution of test cases to improve the quality of the software.  Manually tested different credit/debit cards on POS device for bank certification.  Involved in mobile testing process for the first launch of the application Prepared defect summary reports for management using Quality Center Continuously review and improve testing process.  Performed Back-End testing by executing SQL Statements to extract data and verify output against the UI.  Involved in the analysis, modifications for existing test plans and test cases.  Environment:  Windows XP, Safari, Windows 7 Software:  MS Excel, Quality Center.Net, SQL Server.  Microsoft Office, XML Qatar Airways, Tanzania.          Jr. Quality Assurance Analyst  ,   07/2009   Ôºç   05/2010      Worked as QA for Qatar Airways IT's several web based applications for different projects such as tracking System Wide upgrades.  Qatar Airways offers frequent flyer program to its members.  They also use Sky Miles, Within Sky Miles.  They started to ask their members for a pin number which when entered, goes to members' info table and gets saved.  This option was implemented for security reasons.  Responsibilities: Involved in the full Testing Life-Cycle from analyzing Business Requirements to testing phase.  Prepared test scripts for testing GUI and Security (PCI Compliance).  Responsibilities included meeting with team and preparing test strategies and testing approach.  Wrote test cases and execute them manually using Test Director in Test Lab.  Conducted Regression testing, identified Bugs/Defects and logged the issues in Defect management in Test Director Conducted Mapping to easily identify results in Requirements from Test Director Write  SQL queries to retrieve data from the database Environment:  Windows XP, Quality Center.          Education      Jun 1999    University of North Alabama          Bachelors    Marketing    Marketing        Graduated    Yes    Yes        Additional Information      STATUS:
Permanent Residence Card (Green Card)        Skills    .Net, Agile, Apple, approach, ask, banking, basic, benefits, book, Browsers, content, credit, clients, Databases, database, debit, documentation, XML, fast, Finance, financial, Functional, funds, GUI, HP, Internet Explorer, Inventory, Inventory Management, Apple Mac, meetings, Mercury Interactive, MS Excel, Microsoft Office, Windows 7, Windows, WIN 7, 2000, Windows 95, 98, NT, Windows XP, Operating Systems, OS, Oracle, PCI, POS, Quality, quality assurance, QA, Requirement, retail, scrum, SDLC, scripts, Specification, SQL, SQL Server, Test Director, upgrades, Vendor Management   "
BANKING,"         PROJECT MANAGER AND TECHNICAL IMPLEMENTATION       Career Overview     Contribute my knowledge to the institution, willing to learn new skills and take on new challenges in it.  Ensuring commitment, efficiency and quality in the roles assigned to contribute to the achievement of strategic objectives outlined by the institution. Systems architect with expertise in requirement gathering and analysis, architectural, component and interface design and development for AS/400 applications in multiples domains.       Qualifications          AS/400 Administrator  Excellent problem  Solving abilities  Project Manager  Web Application  Security AS/400  Setting goals and objectives  QA Tools  Enterprise Technologies  System Upgrade/Migration/Back up  Management and Teamwork  Data Backup and retrieval AS/400  Prioritization Tasks  Clear Quest / SharePoint  Product Template  RPGLE/ILE  Technical Specifications Creations   COBOL/400  Strong knowledge of ITIL.      CL/400  Integration across IPC (Incident, Problem,  & Change Management)   Utility: Query and SQL  ALDOM/ACCES  Adaptation Model Ethical Management   Analyst Programmer   Well Tracking  Management  Development of departmental budgets  Coaching and effective delegation of tasks.  Excellent Communication Skills  Decision-Making and conflict.  Manage multiple tasks simultaneous   Ability to perform hands on work team.  Management of meeting and time production.            Technical Skills        Skills    Experience    Total Years    Last Used    IT Project Manager    Analyst & AS/400 Administrator    13    2016          Accomplishments     -Implementation Core banking (AS/400) Company: FISERV  -Upgrade Core banking       Work Experience      Project Manager and Technical Implementation     Apr 2003   to   Mar 2015      Company Name   Ôºç   City       Project Manager AS/400 CORE BANKING (AS/400) Established compatibility with third party software products by developing program for modification and integration.  Developed and implemented complex Internet and Intranet applications on multiple platforms.  Coordinated with systems partners to finalize designs and confirm requirements.  Provided continued maintenance and development of bug fixes and patch sets for existing web applications.  Diagnose and troubles hooted UNIX and Windows processing problems and applied solutions to increase company efficiency.  Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.  Implemented company polices technical procedure and standards for preserving the integrity and security of data, report and access.  Designed strategic plan for component development practices to support future projects.  Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production.  Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.  Supervised and provided direction for six technical direct reports regarding network activities.  Recommended network security standards to management.  Provided methodologies for object-oriented software development and integration solutions.  Recommended architectural improvements, designs solutions and integration solutions.  Developed data architecture design to enable analysts to perform targeted customer analysis.  Weekly monitoring of the project.         Technical Project Manager     Jun 2015   to   Feb 2016      Company Name   Ôºç   City       Banco del Reserva - Dominican Republic DR Ensured network, system and development of bug fixes and patch sets for existing Web applications.  Established compatibility with third party software products by developing program for modification and integration.  Coordinated with systems partners to finalize designs and confirm requirements.  Provided continued maintenance and development of bug fixes and patch sets for existing web applications.  Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.  Implemented company polices technical procedure and standards for preserving the integrity and security of data, report and access.  Built application platform foundation to support migration from client-server product line to enterprise architectures and services.  Designed strategic plan for component development practices to support future projects.  Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production.  Designed SharePoint master page and page layout, serving as company's main SharePoint support for all technical complications.  Consistently met deadlines and requirements for all production work orders.  Supervised and provided direction for six technical direct reports regarding network activities.  Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.  Provided methodologies for object-oriented software development and integration solutions.  Recommended architectural improvements, designs solutions and integration solutions.  Weekly monitoring of the project.  Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical object.         RESPONSIBILITIES BASIC Project Manager      Company Name         Define the scope of the project in collaboration with senior management.  Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project.  Determine the resources required to complete the project.  Execute the schedule for project completion that effectively allocates the resources to the activities.  Follow up on objectives and measures upon which the project will be evaluated at its completion.  Execute the project according to the project plan.  Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.  Execute the communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project identified by lead PMs.  Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards.  Ensure that the project deliverables are on time, within budget and at the required level of quality.  Evaluate the outcomes of the project as established during the planning phase.  Provide guidance and direction to the program and other teams involved.  Support issues resolution and delivery across department teams.  Create and present executive level documentation for use in program status and communications.  Support program / project management routines.         Education and Training      High School Diploma     2003     Juan Pablo Duarte    Ôºç   City              Skills     -AS/400 Administrator  -Project Manager  -Web Application  -Security AS/400  -Setting goals and objectives  -QA Tools  -Enterprise Technologies  -System Upgrade/Migration/Back up  -Management and Teamwork  -Data Backup and retrieval AS/400  -Prioritization Tasks  -Clear Quest / SharePoint  -Product Template  -RPGLE/ILE  -Technical Specifications Creations   -COBOL/400  -Strong knowledge of ITIL  -CL/400  -Integration across IPC (Incident, Problem,  -Utility: Query and SQL & Change Management)  -ALDOM/ACCES  -Adaptation Model Ethical Management    -Analyst Programmer   -Well Tracking  -Management.  -Development of departmental budgets  -Coaching and effective delegation of tasks  -Excellent Communication Skills Decision  -Making and conflict  -Manage multiple tasks simultaneous   -Ability to perform hands on work team  -Management of meeting and time prod.     "
BANKING,"         BRANCH BANKER III       Accomplishments      Maximize sales volume.  Maintain visual presentation standards that are consistent with division philosophy and direction.  Demonstrate effective written and verbal communication skills.  Assist in recruiting, training and developing Sales Associates.  Develop proficiency in all operational policies and procedures.  Manage time and prioritize tasks.  CUSTOMER SERVICE / SALES Ensure customer service is the #1 priority.  Effectively supervise the sales floor to ensure customer / associate awareness at all times.  Understand and create awareness of the factors to impact sales volume.  LEADERSHIP Motivate and develop associates to meet goals / objectives.  Clearly delegate activities and follow-up on all direction.  Demonstrate teamwork with-in store and company.  Take initiative and use sound judgement.  Lead by example.  PERSONNEL Demonstrate professional image and conduct.  Follow specific divisional dress code policy.  Ensure that store staff is treated professionally, courteously and respectfully.  Involve store staff in accomplishing store goals.  Take an active role in own development.  Communicate staff concerns to management.  Support all company / management decisions.  OPERATIONS Execute and follow-up on all operational policies, procedures and directives.  Execute and follow-up Inventory Shrinkage Improvement Program.  Ensure accuracy in all paperwork.  VISUAL PRESENTATION Maintain store appearance to reflect division standard.  Replenish merchandise on a timely basis.  Have knowledge of the store merchandise.  Have knowledge of sales floor and stockroom organization.  Keep management informed of all merchandise-related issues.  Executes markdowns and re-merchandise as needed.  POS set-up is timely and effective.  Executes and maintains divisional marketing directives.  Interpret and execute floor plans and guidelines.        Professional Summary    My objective is to continue to move up within BB&T. I have been a Relationship Banker with BB&T since January 2006. I was promoted from Relationship Banker I to a Relationship Banker II in January 2012. My long term goal is to work my  way into our training department and helping new hires learn about BB&T. I am very passionate about BB&T and love working here.      Skills          Team leadership  Self-motivated  Strong verbal communication      Positive Attitude  Strong work ethic  Excellent Customer Service skills            Work History     01/2006   to   Current     Branch Banker III      Company Name   ‚Äì   City  ,   State      Proactively initiate, develop, and manage long-term, profitable relationships.  Manage existing client relationships to identify future needs and consultatively address them.  Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners.  Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis.  Serve as primary contact for new account openings and cross sale of other products and services to clients and prospects.  Proactively and reactively contact clients and prospects daily by phone or in person to identify additional client financial needs and strengthen client relationships.  Support team sales process by acting upon or referring identified client needs to other lines of business, including but not limited to, retail loan, mortgage, investments, private banking, insurance, small business, merchant services, and other areas.  Participate in team sales efforts such as team call nights, sales meetings, and debriefs.  Employ BB&T supported sales techniques and processes whenever possible to better serve the client and branch team.  Serve as contact for client problem resolution and perform maintenance for current clients as dictated by the needs of the office.  Serve as contact in responding to client and non-client service inquiries as dictated by the needs of the office.  Support team service process by participating in team service efforts such as service meetings.  Must adhere to all BB&T Policies and Procedures, security guidelines, banking regulations and internal control procedures.  Responsible for attending applicable training classes and completing computer based training, etc.  Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines.        07/2005       Customer Account Specialist      Company Name   ‚Äì   City  ,   State      Provide customer service by greeting, assisting and soliciting persons entering the office or on the telephone.  Meet personal performance goals through handling complete loan cycle.  Receive and process credit and employment verifications and records information obtained.  Perform routine transactions at an on-line terminal.  Process payments and disbursements.  Prepare reports, type correspondence and transactions documents maintain files, handle mail, notarize documents and handle recording and filing.        10/2004       Financial Services Reprsentative      Company Name   ‚Äì   City  ,   State      Provide a superior client service experience while assisting in and supporting all aspects of service and sales-related activities in the branch.  Develop new and strengthen/expand existing personal and business client relationships through daily client relationship management, providing financial solutions that meet clients' needs and goals, penetrating all product and service lines.  Provide financial solutions that meet clients' needs and objectives using sales activities to include conducting consultative conversations, online charts, teleconsulting and making referrals when appropriate.  Support the efforts and goals of the branch team through personal sales of a wide variety of SunTrust Bank's products and services and use of referrals, as appropriate across lines of business.  Provide service excellence; perform routine client maintenance requests, problem resolution and basic sales functions.  Commit to advancing individual knowledge of sales techniques and product knowledge to better serve consumer and business clients.  Perform Teller functions as required.  Ensure compliance with internal controls, operational procedures and risk management policies.  Pursue on-going education of SunTrust products, services, and other lines of business.  Additionally, Financial Services Representatives (FSR) in In-Store locations are responsible for service and sales to include in-store prospecting, and assisting clients on platform and teller transactions Responsible for ensuring that all business transactions and practices in the individual's span of control comply with all regulations and the SunTrust Code of Conduct.        01/2003   to   10/2004     Floor Supervisor      Company Name   ‚Äì   City  ,   State      Floor Supervisor is an entry-level management position.  A Floor Supervisor shares in the responsibility for the overall performance the store and assists Store Management with generating sales potential, recruiting and developing staff, maintaining store appearance, controlling expenses and shortages.  Welcomed customers into the store and helped them locate items.  Handled all customer relations issues in a gracious manner and in accordance with company policies.  Identified potential shoplifters and alerted management.  Cleaned and organized the store, including the checkout desk and displays.  Alerted customers to upcoming sales events and promotions.  Stocked and replenished merchandise according to store merchandising layouts.  Priced merchandise, stocked shelves and took inventory of supplies.  Trained and developed new associates on POS system and key sales tactics.  Instructed staff on appropriately handling difficult and complicated sales.  Counted cash drawers and made bank deposits.         Education     August 1999     High School Diploma  :        Eastgate Christian Academy   -   City             Skills    banking, basic, c, charts, credit, client, clients, customer service, filing, Financial, insurance, investments, meetings, mail, office, Policies, problem resolution, processes, quality, maintain files, recording, recruiting, relationship management, retail, risk management, Sales, staffing, Store Management, Supervisor, telephone, phone, type   "
BANKING,"         OPERATIONS MANAGER           Summary     My goal is to utilize my 20 years of banking experience and education in business management and human resources in order to expand on my management experience. Skilled in financial reporting, account balancing and reconciliation, project management, and analytics.       Highlights          Quantitative analysis & metrics  Account reconciliation & balancing  Complex problem solving  Staff leadership and development        Expert in MS Office Suite  Conflict resolution  Strong interpersonal skills  Procedure development            Experience      Operations Manager    October 2011   to   Current     Company Name   -   City  ,   State      Manage the daily functions of Real Estate and Oil, Gas, and Mineral AP(accounts payable) and AR(accounts receivable) transactions  Manage a team of 15 staff members who perform duties across multiple lines of business  Conduct employee performance reviews and individual development plans for success  Daily and monthly account reconciliation of internal house suspense accounts   Accurately document and report items out of SLA to senior management with correspondence to field partners  Provide training to team members on job responsibilities and cross-train opportunities   Research and resolve complex variances  Review daily work for quality control and errors  Conduct year-end tax 1099 and 1098 statements for Real Estate Assets and Loans           Personal Banker/ Business Champion    July 2007   to   October 2011     Company Name   -   City  ,   State      Profile and analyze clients financial situation in order to provide a proper recommendation of bank products and services   Coach teller line to send over referrals to bankers to achieve sales goals    Interact with clients and bank personnel on a daily basis in order to reach branch, team and individual goals   Originate applications for personal, mortgage, and business loans to meet customer needs   Exceed sales goals by maintaining a strong book of business   Provide hands on system training for new bankers  Oversee daily operations of branch compliance regulations          Wealth Management Group Relationship Associate III    June 2004   to   May 2007     Company Name   -   City  ,   State      Provide administrative support to Private Bankers, Financial Consultants, Trust Advisor's and Investment Bankers to ensure all client needs are met with the highest quality of service   Assist Private Banker in the management of their book of business which held over 180 clients   Account reconciliation of Private Banking general ledger accounts  Submit large commercial and consumer loan applications, schedule appraisal appointments, order loan documentation, assist clients with the closing of loan requests, and ensuring that all documents are properly recorded   Receive incoming client contacts and handle client request and inquiries in a timely and efficient manner   Identify client needs and revenue enhancement and cross-sell opportunities   Prepare Personal Financial Statements for clients annually and request updated tax returns to maintain client files   Maintain accurate record of incoming personal client information via excel spreadsheets          Deposit Risk Operations Fraud Manager    June 2001   to   June 2004     Company Name   -   City  ,   State      Perform complex research and quick shot analysis on suspected fraud accounts   Managed a team of 12 fraud analysts in the daily process and review of suspicious account activity and new account fraud    Provide job training, facilitated team meetings, and participate in associate development and reviews     Avert over one million dollars in potential loss to the bank   Recruit and conduct interviews for open analyst positions   Cross train new employees on fraud database systems   Create, monitor, and process database and paper files using MS Access and Excel   Maintain statistics and prepare month end reports   Provide support for special projects analysis and presentations   Restrict customer accounts for Customer Identification Policy compliance  Place foreign currency orders and balancing general ledger accounts to ensure accuracy of currency received and disbursed   Monitor work flow and staffing needs to ensure service levels and deadlines were met   Daily assignment of job duties, create and maintained department work schedules           Education      Bachelors of Business Management   :   Human Resources      University of Phoenix           University of Phoenix: Bachelors of Business Management with a Minor in Human Resources         Skills      Software Applications ¬†   PeopleSoft, Commercial Electronic Office, FileNet, Hogan, Microsoft Outlook, QuickBooks, SEI Trust 3000, Trust Real Estate Management System, Trust Mineral Management System, SharePoint, Kronos, LexisNexis, Lotus Notes    Computer Skills ¬†   Proficient in Microsoft Excel, Word, PowerPoint, Publisher, Access, 12,000 KSPM ten-key, Accurate typing 75+WPM    Professional Skills ¬†   Strong analytical skills, ability to effectively multi-task, dependable, outstanding customer service skills, leadership skills, excellent problem solving skills       "
BANKING,"         BRANCH MANAGER/OPERATIONS MANAGER           Summary     Skilled at identifying customer needs and presenting appropriate company product and service offerings Demonstrated ability to address customer concerns, analyze situational elements, and provide effective responses and solutions Proficient skills to communicate orally and in writing Expertise in resolving escalated customer service issues Proficient with Microsoft Office Suite.  Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition.              Experience      Branch Manager/Operations Manager    April 1973   to   June 2000     Company Name   Ôºç   City  ,   State      I have taught a variety of banking-related courses for adult continuing-education classes affiliated with Alvernia College and Reading Area Community College.  I have 15+ years of experience as the accountant/business manager for Fleetwood Bible Church, and was responsible for the management of a $500,000 annual budget.  Using Excel, I created and maintained detailed financial accounting and reporting forms and documents.  I prepared all cash receipts and cash disbursements, maintained and prepared financial statements for church board and congregation review, and maintained all loan and deposit banking relationships.  I was responsible for payroll preparation for all staff (taxes, records, federal filings.)  I am proficient with Word and Excel, and can quickly learn and use other software systems.  I also have had 26 years banking experience, in the fields of credit investigation and approval and branch management.  Assistant to the manager of the retail loan credit department: reviewed incoming loan applications to verify accuracy and compliance with both bank and government procedures and regulations supervised the credit investigation process to maintain appropriate verifications and documentation responsible for the review and approval of the completed applications attended settlements as the bank representative to provide professional customer service to new mortgage customers and realtors served as the bank's representative for PMI providers, settlement agents, realtors, and bank customers monitored bank's procedures and practices for compliance with secondary market requirements worked on support group that prepared a mortgage ""how-to"" manual to be used as a reference for all bank loan originators and processors to provide step-by-step direction for various mortgage types, including conventional, construction, investment, and government loans for several mid-size branches: new business development collection and review of required credit documentation for commercial customers analysis and review of these commercial accounts Ensured staff provided excellent customer service for both potential and existing bank customers.          Claims Arbitration Specialist    January 2007   to   January 2015     Company Name   Ôºç   City  ,   State      review and analyze unsettled claims to determine suitability for submission for arbitration investigate facts of loss, evidence, and documentation to understand claim occurrence prepare contentions and evidence to present to Arbitration Forums to demonstrate most effective and compelling case for insured's interest and complete all on-line documentation and filing requirements review and respond to all electronic and mail communications concerning arbitration submissions amend and respond based on counterclaims presented by the third-party carrier, prepare and provide any additional documentation required provide instruction and coaching to claims handlers on various aspects of arbitration procedures and requirements prepare monthly reports for management concerning arbitration submissions, amendments, and decisions; communicate with policyholders to provide current status of claim processing as well as address potential decisions and outcome.  RESULTS: Exceeded projected production goals for claims analyzed and arbitration cases submitted (>27 submissions per week) Surpassed successful arbitration decision results, compared to corporate colleagues and industry standards (Applicant cases - 59% / Respondent cases - 55%) Serve as job-shadow contact for new arbitration specialists Provide overview and instruction for claims handlers needing improved knowledge of arbitration procedures and practices.          Claims Subrogation Supervisor    May 2005   to   March 2007     Company Name   Ôºç   City  ,   State      oversee seven claim handlers and provide instruction, coaching, and supervision to promote optimal performance by direct-reports and to assure excellence and competence in customer service provided determine team objectives and formulate /implement actions to encourage performance and development of team members review and assign subrogation files as appropriate serve as ""one-level-up"" contact for customers requiring enhanced skill and handling prepare weekly and monthly reports for management concerning performance of staff, completion of goals/objectives, and solutions to problems work together with other supervisors/managers for development of departmental objectives and resolution of issues concerning broader aspects of the team and department functions provide support to other teams and new hires.          Subrogation Claims Representative    April 2002   to   May 2005     Company Name   Ôºç   City  ,   State      Review and analyze assigned claims to determine required actions for subrogation.  communicate with customers and other insurance carriers to negotiate and produce the most effective settlement and to provide appropriate representation for the company.  cooperate and coordinate  with other team members on related claims and other team-related issues.  provide input for disputed resolution of issues involving my team as well as wider departmental concerns.          Office Supervisor / Bookseller    April 2001   to   April 2002     Company Name   Ôºç   City  ,   State      supervise all cash operations of the store prepare cash registers for daily operation reconcile sales reports with cash totals prepare daily bank deposits monitor and prepare staff time card submissions anticipate and meet customers' needs and provide professional, helpful service be familiar with inventory, store layout, and procedures to anticipate and provide superior customer service in all areas of the store.          Education      Bachelor of Arts   :   Psychology  ,   1973    Kutztown University   Ôºç   City  ,   State  ,   USA     Psychology         Interests    Professional Claims Adjuster's License      University of Florida - Orlando, Florida
Continued..      Additional Information      Professional Licenses and Affiliations
Professional Claims Adjuster's License      University of Florida - Orlando, Florida
Continued..        Skills     accountant, Arbitration, banking, budget, cash receipts, cash registers, coaching, credit, customer   service, excellent customer service, customer service, direction, documentation, filing, financial accounting, financial statements, forms, government, instruction, insurance, inventory, layout, market, Excel, mail, Word, new business development, payroll, processors, Reading, reporting, retail, sales reports, settlements, shadow, supervision, taxes    "
BANKING,"         PLACEMENT AGENT / DORADO BEACH RESORT               Accomplishments      GPA: 3.6 / 4.0 - NCAA / ITA Varsity Scholar-Athlete Award Winner  Yale University Varsity Tennis Team / Division 1 NCAA - Recipient of Stuart B. Ludlum Award '69  Skills & Licenses  Proficient in DBC Finance (Municipal Bonds), Argus Real Estate, SNL Financial, Bloomberg, Capital IQ, Thomson One  Banker, Factset and all Microsoft Office products (expert in Excel); FINRA Series 7 License  Athletics & Interests  Marathon Running, Tennis, N.Y. Yankees, N.Y. Giants, Military History, Politics and Traveling        Professional Experience         May 2014   to   Current     Company Name   Ôºç   City  ,   State      Organized and structured the Platinum Banking team of FirstBank Puerto Rico (NYSE: FBP). Led the development of a private banking group dedicated strictly to Act 20 and Act 22 (Tax Exemption Laws of 2012) clients that moved to Puerto Rico.  Led a team of experienced and motivated private banking professionals dedicated to serving Act 20/22 clients on all suitable financial needs  Provide a broad range of services including business and individual deposit accounts, commercial loans, cash management services, high-yield accounts, credit cards, mortgages, leasing, OREOs and other resources available at the Bank          Placement Agent / Dorado Beach Resort    January 2007   to   January 2012     Company Name   Ôºç   City  ,   State      Representative Highlights: ‚ó¶ Achieved 45% market share with over 200 clients in less than 1 year - aggregate deposits of over $30 mm ‚ó¶ Achieved highest rank among officers in deposits, accounts and cash management sales (Platinum and Business Banking) UBS Financial Services Incorporated of Puerto Rico Investment Banking - Corporate and Public Finance Group / San Juan, P.R. (Associate Director 2007 - 2012 / Director 2013 - 2014)  Created dynamic financial models, including DCF, tax credit analysis, investment return analysis, capitalization rate-based and multiple-based valuations for sell-side and buy-side advisory transactions  Analyzed AFICA's, new money and refunding debt, as well as equity offerings for issuers; including hotel and real estate developments, financial institutions, general industrials, the Government of Puerto Rico and several of its authorities  Assisted UBS Asset Managers of P.R. in the financial analysis for the issuance of structured products and mutual funds  Executed as lead underwriter, advisor or placement agent over $14.1 bn, $3.1 bn and $428 mm in municipal, corporate, and mutual fund (closed-end or open-end) transactions, respectively totaling $2.9 bn (Municipal Debt) ‚ó¶ Joint Lead Underwriter / P.R. Sales Tax Financing Corporation Series 2008A & 2009B totaling $1.9 bn (Municipal Debt) ‚ó¶ Joint Bookrunner / Popular Preferred Stock Series B & Tender Exchange to Common totaling $1.3 bn (Corporate Equity) ‚ó¶ Joint Lead Underwriter / Triple-S (GTS) IPO of $203 mm (Corporate Equity) Notes totaling $166 mm (Corporate Debt) ‚ó¶ Sole Underwriter / P.R. AAA Bond Fund II and P.R. Fixed Income Fund VI IPOs totaling $65 mm (Closed-End Funds)  Aerostar Transition Director - Arranged the transition and closing of the 40-yr private concession of Luis Mu√±oz Marin International Airport in San Juan, P.R. to Aerostar) for $615 mm. UBS acted as Sole Advisor and Co-Lead Arranger.          Summer Analyst 2005 / Analyst    January 2006   to   January 2007     Company Name   Ôºç   City  ,   State      Advised Technology, Media and Telecom clients on a wide range of potential transactions, including: mergers, acquisitions, private equity investments, leveraged buyouts, and capital raising  Created dynamic financial models including standalone financing and operating models, leveraged buyouts, DCF and multiple-based valuations, investment return analysis, merger, and credit models  Involved in all aspects of deal generation and implementation, including coordination of business development, execution of financial and strategic analysis, and delivery of solutions in partnership with product groups  Executed as lead underwriter, advisor or placement agent over $4.3 bn in corporate transactions Representative Transactions: ‚ó¶ Joint Lead Arranger to target company / General Atlantic acquisition of Network Solutions for $800 mm (M&A) ‚ó¶ Sole Financial Advisor to target company / Comcast acquisition of Fandango for $200 mm (M&A) ‚ó¶ Sole Bookrunner / Churchill Ventures (CHV) IPO totaling $108 mm (Corporate Equity) ‚ó¶ Joint Lead Arranger and Joint Bookrunner / Intelsat Senior Unsecured Term Loan of $1.0 bn (Corporate Debt)          Education      B.A.   :   Economics and Latin American Studies  ,   2006    Yale University / New Haven   Ôºç   City  ,   State  ,   US    Yale University / New Haven, CT. B.A. Double Major - Economics and Latin American Studies (2002 - 2006) GPA: 3.6 / 4.0 - NCAA / ITA Varsity Scholar-Athlete Award Winner           English, Spanish  ,   2002    Academia del Perpetuo Socorro High School   Ôºç   City  ,   State  ,   US    Academia del Perpetuo Socorro High School / San Juan, P.R. (1998 - 2002) Languages: English, Spanish (native) and Intermediate Brazilian Portuguese        Certifications    Banker, Factset and all Microsoft Office products (expert in Excel); FINRA Series 7 License      Languages    Languages: English, Spanish (native) and Intermediate        Skills    Clients, Credit, Investment Banking, Cash, Cash Management, Forecasting, Municipal, Sales, Accounts And, Associate, Credit Analysis, Financial Analysis, Financial Services, Its, Management Sales, Market Share, Mutual Fund, Mutual Funds, Real Estate, Award, Ipo, Business Development, Corporate Transactions, M&a, Solutions, Telecom, Commercial Loans, Leasing, Loans, Middle Market, Closing, Exchange, Fixed Income, Sales Tax, Argus, Excel, Finance, Microsoft Office, Ms Office, Series 6, Series 7   "
BANKING,"         PARTNER ACCOUNT MANAGER       Executive Summary    Over 6 years of customer facing management experience in managing Healthcare IT and Banking industry. Managed teams of 15 to 20 members and projects involving cross functional teams to achieve organizational goals.      Core Qualifications          MS Excel, Project, Word, PowerPoint  SAP R/3  SPSS  Oracle SQL (TOAD)  SalesForce CRM  VISIO              Professional Experience      Partner Account Manager     04/2014   to   08/2014      Company Name           Partner portfolio and revenue management.  Managed project with regard to the Customers product deployment in SaaS Platform.  Responsible to create partner Quotations, license renewals and Service Addendums.  Resolving In-service request through Jira and registering nodes and adding servers on SaaS Plaza platform.  Monitoring the Invoice and Billing on product renewals.  Setting up the Product demo environment for the Partners and their customers.  Assisted Partners with online training and educate them about the product usage in the cloud platform.         Client Account Manager     07/2011   to   12/2013         City        Drive sales through Partners and Distributors.  Managed existing partners and generate revenues from them Conducting promotional activities and events for partners and Distributors  and  also encourage new channel partners through the events organized to understand the Program benefits Planning and implementing marketing and partner relations programs to increase partnership growth and retention Analyzing and identifying the ways to maximize the revenue through lead generation and Promotional events.  Handling Latin American Market and Accounts tagged to the territory for Premier and Elite partners.  Working together with Sales representatives to create Quotations, license renewals and approve Deal registrations for the partners based on their Certifications and partner levels.  Creating awareness about the Partner benefit program in order to maximize the sales opportunity Managing quotations and the renewal proposals.         Relationship Manager     01/2010   to   05/2011      Company Name           Customers' acquisition in order to increase transaction book size.  Establishing alliances which would ensure steady stream of business referrals.  Increase Customer Profitability.  Used Oracle SQL to analyses the financial data related to the customer borrowings of funds.  Continue Professional development.  Lead Management System.  Managed Trade and Asset services of the customers Worked closely with a treasury department related to the hedging of funds.  Handling small and medium enterprise accounts with key focus on bottom line profitability by ensuring optimal utilization of available resources Conceptualizing and implementing competent strategies with a view to penetrate new accounts and expand existing ones for a wide range of Banking products/services Managing a wide gamut of banking functions for small and medium enterprise accounts.  Managing Assets domain for the Corporate Clients with key expertise into corporate lending services.         Health Advisory Manager     05/2006   to   12/2009      Company Name           Receive Service Request(SR) from the HealthCare clients (Customers).  Analyze and study the SR thoroughly to ensure Compliance as per HIPAA and HCPC Provide customer support and assist internally to process Claims and Requests by inter-departmental collaboration.  Analyzing customers' financial accounts and provide statistical reports to optimize their revenue generation and management.  Generate financial customized reports using SQL and EXCEL for customers.  Trained customers on Product policies related to the Health and Accidental Coverages.  Managed cross functional team within the Organization to increase focus on new customers.  Managed customer centric operations pre and post implementation.  Assist Back office function related with regard to patient Scheduling/Verification.  Monitored Clients data validation in accordance with the given code of conduct.         Education      M.S  :   Information System Management    Coleman University   City  ,   State      Information System Management       Masterof Business Administration (Marketing)      Symbiosis International University                    Accomplishments      Received Thanks award for Best performer for two consecutive Months(HSBC).  Received Thanks award for the third quarter for closing the biggest deal across HSBC Achieved annual revenue quota goals through sales and account management processes within territory.  CORPORATE SOCIAL RESPONSIBILITY Active participant in project Shapath - the drive against Human Trafficking, SCMHRD (2008).        Languages    English, Spanish      Skills    Premier, banking, benefits, Billing, book, Business Administration, CRM, Clients, customer support, English, financial, focus, functional, funds, Latin, Managing, marketing, Market, MS Excel, EXCEL, office, PowerPoint, Word, enterprise, Oracle SQL, policies, proposals, Sales, SAP R/3, Scheduling, servers, Spanish, SPSS, SQL, TOAD, treasury, validation, view, VISIO   "
BANKING,"         PROGRAM ASSISTANT         Professional Summary     Program Assistant with supervising experience and exceptional people skills. Versed in Daxko Operations, membership, childcare. Desires a challenging role as a Membership Coordinator.       Experience      Program Assistant  ,   07/2013   to   Current    Company Name   Ôºç   City  ,   State      Billing/Finance, to include: Purchase Orders, Childcare billing, refunds and credits for different programs.  Well versed in Daxko Operations.  Assist in training, supervising member services associates.  Assisted the Program Director with payroll and interviews for multiple programs.  Run weekly program rosters and reports.  Input member information and sell different programs.  File away CC statements and members information for various programs.  Review and approve financial assistance Email and mail out member invoices.  Answer incoming calls and emails about members accounts and programs.  Use varies office equipment, ie .Multi-phone systems, computers, fax machines, copy machines.  Ordered and distributed office supplies while adhering to a fixed office budget.  Managed office supplies, vendors, organization and upkeep.  Answered and managed incoming and outgoing calls while recording accurate messages.  Opened and properly distributed incoming mail.  Greeted numerous visitors, including VIPs, vendors and interview candidates.  Helped distribute employee notices and mail around the office.  Maintained a clean reception area, including lounge and associated areas.  Screened all visitors and directed them to the correct employee or office.          Front Desk/Customer Service  ,   11/2006   to   12/2010    Company Name   Ôºç   City  ,   State      member services including but not limited to access to health and fitness center, sales of membership and data entry.  Ensure that services are provided in a quality manner at all times.  Provide accurate information on activities and programs to members and participants.  Responsible for ensuring prompt and courteous service which is delivered to members/participants.  Controls access to health and fitness facility.  Knowledge of all program areas to members and participants as well as ability to refer patrons to the correct staff member when needed.  Ensures that accounting and related procedures are followed for cash reporting and merchandise sales.  Data entry for service desk staff close out and deposits.  Attend/participate in required monthly staff meetings.  Takes payments for programs and memberships.  Responsible for weekly and monthly reports.  Handle many tasks at one time under lots of pressure.  Answer multi-line phones, takes messages through email or hand written.  Make copies and also send out faxes.  Maintained a clean reception area, including lounge and associated areas.  Helped distribute employee notices and mail around the office.  Greeted numerous visitors, including VIPs, vendors and interview candidates.  Answered and managed incoming and outgoing calls while recording accurate messages.  Directed guests and routed deliveries and courier services.  Managed office supplies, vendors, organization and upkeep.          Mortgage Document Clerk  ,   03/2002   to   01/2003    Company Name   Ôºç   City  ,   State      Retrieving and Certifying Ginnie Mae, Fannie Mae, Freddie Mac, and FHLB loans.  Create loan folders and dividers.  Audit new loans to loan schedule.  Input loans on Trust System and FiTech/Empower.  Create new loan lists on Excel.  Update old loan lists weekly on Excel.  Answer and handle incoming calls pertaining to loan lists.  Finalize Ginnie Mae, Fannie Mae, Freddie Mac, and FHLB loans.  Make copies for employees.  Logging in documents on log in sheet and system.  Input documents Empower and FiTech.  Sort and File away documents.          Janitor/Clerk  ,   11/1996   to   02/2001    Company Name   Ôºç   City  ,   State      Employee of the month September 1997.  Recovered and organized all clothing records.  Supervised housekeeping and kept track inventory supplies for individual rooms.          Education      High School Diploma  :    1996    IOWA PARK HIGH SCHOOL   Ôºç   City  ,   State              Certifications      First Aid-October 2013 (American Safety & Health Institute)  CPR & AED Certification-October 2013 (American Safety & Health Institute)  Emergency Oxygen Certification-October 2013 (American Safety & Health Institute)        Skills      Excellent communication skills  Professional phone etiquette  Customer service-oriented  Microsoft Office/Excel/Powerpoint/Outlook/Word/Publisher  AS400  Daxko Operations      "
BANKING,"         FINANCIAL CONSULTANT       Summary    A challenging opportunity that will allow me to contribute and develop as a successful business partner, leveraging my leadership, analytical, and relationship building experiences.        Experience     01/2010   to   Current     Financial Consultant    Company Name   Ôºç   City  ,   State      Key point of contact and FP&A responsibility for seven diverse and rapidly growing lines of business within Corporate Banking.  Full balance sheet and P&L forecasting responsibilities on both balanced balance sheet and MMCOF levels.  Business-level and roll-up analysis around customer-level and industry drivers, roll-on/roll-off analysis, an extensive cross-sell portfolio, and loan/deposit pricing.  Plan/Budget coordination, presentations, and proposals to LOB and finance leadership.  Ongoing negotiation around performance improvement/efficiencies, and expected growth.  Automation of daily balance sheet reporting, Plan templates, dynamic balance sheet/ P&L/reconciliation tools (VBA, Macros, SQL).  Contribution to bi-annual stress testing efforts/coordination.  Training of co-workers/business partners on balanced balance sheet and MMCOF methodologies.  Point of contact for key aspects of the Canadian Initiative, helping to coordinate between domestic business groups and international partners.         01/2008   to   01/2010     Financial Consultant    Company Name   Ôºç   City  ,   State      Responsible for full balance sheet & income statement analysis/forecasting/management reporting for Private Banking line of business consisting of a $43 billion deposit and $34 billion loan portfolio.  Key national business contact for regional and central management reporting, business drivers, pricing, ALCO, credit/risk, analytics, and model development.  Ongoing Wachovia merger/integration efforts.  Development of new reporting & analysis tools within transitioning systems and amongst new finance partners.  Design and implementation of complex financial forecast models and tools for leadership and finance partners nationwide, (Hyperion Essbase, Excel, VBA, & MS Access) Communication and presentations to various finance, accounting, and credit partners, with very positive feedback from leadership and peers.  Automation and streamlining of time sensitive and resource demanding processes including daily/monthly reporting, production, and forecasting efforts.         01/2006   to   01/2008     Financial Consultant    Company Name   Ôºç   City  ,   State      Supervised nine staff with constantly changing project goals and deadlines.  Responsible for quarterly financial statement and variance analysis for $13 billion commercial real estate portfolio.  Designed and developed database solutions for a rapidly growing portfolio (queries, pivot table reports, Access forms, user interfaces, and workflow management).  Automated several processes resulting in greater group efficiency and accuracy.  Primary contact for quality assurance, training, database analysis, and workflow guidance.  Modeling and high level trend reporting for budgeting, vendor management, and capacity planning purposes.  Project lead involving analysis, training, and communication with both domestic vendors, and team members from Wells Fargo India Solutions.         01/2004   to   01/2006     Financial Planning Analyst    Company Name   Ôºç   City  ,   State      Supported Certified Financial Planner & clients to establish individualized financial plans for retirement, investment, insurance, long-term care, and small business needs.  Research, modeling & scenario analysis for clients financial planning presentations.  Headed marketing, branding, and website design projects for privately-owned financial planning practice.         01/2000   to   01/2001     Intern    Company Name   Ôºç   City  ,   State      Researched potential lease sites and comparables for corporate clients.  Assisted in broker presentations and maintained client relations.          Education     2012     Masters  :   Business Administration    St. Mary's College of California          Business Administration       2004     B.S  :   Management Science    University of California   Ôºç   City        Management Science       2004     B.S  :   General Biology    University of California   Ôºç   City        General Biology        Skills    accounting, Automation, balance sheet, Banking, branding, budgeting, Budget, bi, capacity planning, credit, credit/risk, clients, client relations, database analysis, database, drivers, Essbase, finance, Financial, financial planning, FP&A, forecasting, forms, Hyperion, insurance, leadership, long-term care, Macros, management reporting, marketing, Access, MS Access, Excel, Modeling, negotiation, pivot table, presentations, pricing, processes, Project lead, proposals, quality assurance, real estate, reporting, Research, SQL, trend, variance analysis, vendor management, VBA, website design, workflow   "
BANKING,"         MANAGER           Experience      Manager  ,   11/2013   to   Current     Company Name   ‚Äì   City  ,   State      Manage a large global team of up to 50 Managers, Technical Leads and Software Developers across a portfolio of 25 LOB applications.  My responsibilities include:.  Vendor management, RFPs, vendor selection, scope based contractual obligations, and negotiations on Fixed Bid, Fixed Scope, T&M SOWs and 3rd Party Software licensing.  LRPs, short and long-term strategic Road Maps, Project Planning & Monitoring and Software Delivery.  Operational Excellence using Application Performance Monitoring (APM), Log aggregation, etc.  Solution Architecture & design of complex projects and enhancements to existing products.  All aspects of IT Management - Hiring, Up/Out, developing trust based on highly advanced technical knowledge, motivating actively,
Key Contributions:.  Reshaped the SDLC within the first 90 days from an everything-goes to an Agile (SCRUM) based process, substantially improving on-time and on-budget deliveries.  Introduced Jira as part of the transformation which snowballed into centralization of fractured implementations and adoption by thousands of people across the company.  Stabilized a key VOD Rights and Windows management application with many technical challenges including performance and data corruption.  Improved the resiliency of the platform, and reduced the technical debt enabling faster features development.  Substantially improved MTTR and RCA by adopting Splunk and AppDynamics, and by establishing proactive alerts to detect problems earlier than the users.  Strongly Influenced the UI/UX of a touch-enabled web and iOS application used by top executives.  Established and delivered very stringent performance, quality and reliability requirements.  Established a cloud-native, 12-factor architecture of an application deployed on AWS using Elastic Bean Stalk, RDS, SNS, and other related AWS services.  Nominated on NBC-wide Cloud-first strategic committees.  Key role & contributions to Identity Management (IdM) and REST based API reference architectures
Technologies included - Java, .NET, iOS (Objective-c / Swift) HTML, JavaScript, PHP/Drupal OnPrem & Cloud-native architectures at all levels of abstraction (IaaS, PaaS, 12-factor, Containerized & Serverless.         Senior Director  ,   01/2011   to   05/2013           Company Name   ‚Äì   City  ,   State      Headed the Solution Architecture and Project Management Office responsible for designing and delivering marquee consumer facing digital streaming on Web, iOS, Android, ROKU, XBOX and other platforms.  My Responsibilities included:.  Architectural SME for pre-sales and business development executives on key accounts such as Target, STARZ, Barnes & Noble, Dish Network, etc.  Product Strategy and roadmaps for critical components of the Video Streaming platform including devices, Catalog, Apple/Google/Microsoft DRM and Digital lockers.  Project management, scope management, problem resolution, delivery and launch of the client-company's products to its customers.  Relationship management with internal and external strategic partners
Key Contributions.  Helped win a $9 million-dollar account with Barnes & Noble based on establishing trust and relationship with the head of Nook device development by answering and proposing solutions to tough technical problems.  Even wrote Java code for video playback of DRM content such as Movies & TV Shows on Nook's highly customized Android platform.  A unique Public Key Infrastructure (PKI) based shared-responsibility security model to authenticate and authorize issuing of DRM keys for video playback of encrypted content, which garnered interest from Charter Communications.  Recognized and promoted to Senior Director within 6 months of joining the company
Other past experience includes.  Media & Entertainment: Turning around a troubled project and relationships to complete and launch Disney's EST video streaming platform-Disney Movies Anywhere, As a gesture of recognition, I was presented with a framed plaque by Disney employees.  Regulated Payment Processing: Managing a team of Business Analysts, Architects & Web Developers at Green Dot (Mar 2010-July2010) to build multiple consumer facing web sites, including Walmart MoneyCard.         Company Name          for processing 12-million home-loans every day for Federal HARP compliance requirements.  Regulated Finance & Lending: First Vice President at Countrywide managing a team of 15 onshore and offshore Architects, Developers, and QA to deliver a $1.7 million lead management project with an ROI of $29.3 million.  Regulated Finance & Lending: Technical Lead and Development Manager at IndyMac for automated underwriting and pricing systems.  As a member of a team, built the first such web ecommerce solution in the US mortgage market.  Proposed, brought consensus by demonstrating a POC, and built a C++ engine improving performance by 75%
Detailed Technical Skills
Cloud: Amazon EC2, RDS and other IaaS, Elastic Beanstalk (PaaS), Lambdas (Serverless), API gateway, Alexa, Fargate etc.  Similar & corresponding experience on Microsoft's Azure, Heroku and Cloud foundry including containers such as Docker and Rkt, orchestration with Docker Swarm & Kubernetes, Envoy, etc.  Keen interest in Cloud Native Computing Foundation's (CNCF) OCI standardization
Software Engineering and Delivery: Scrum, Kanban and eXtreme Programming, Waterfall in a highly regulated environment.  DevOps using Agile methodologies, Git based development workflows, continuous delivery (CD) using Jenkins, Artifactory & Nexus.  Automated unit testing and end-to-end (e2e) testing, code quality, code coverage, test coverage, and other metrics using SonarQube.  DevSecOps by incorporating Veracode, Snyk, etc.  Canary releases, A/B testing, and feature-activated coding methods.  Operations and disaster recovery with defined RTO & RPO
Technology Platforms: Linux, Windows, Java, .NET, C, C++, C#, NodeJS, JavaScript/ES6, Typescript, Databases such as SQL Server, Oracle, MySQL, Postgres, SQLite, Realm, Swift & Objective-C for iOS applications.  Experience with Social Analytics (close-knit Networks & Decision Trees) and some experience on supervised learning, Architecture & Design patterns and anti-patterns.         Work History      Manager  ,   11/2013   to   Current     Company Name   ‚Äì   City  ,   State      Manage a large global team of up to 50 Managers, Technical Leads and Software Developers across a portfolio of 25 LOB applications.  My responsibilities include:.  Vendor management, RFPs, vendor selection, scope based contractual obligations, and negotiations on Fixed Bid, Fixed Scope, T&M SOWs and 3rd Party Software licensing.  LRPs, short and long-term strategic Road Maps, Project Planning & Monitoring and Software Delivery.  Operational Excellence using Application Performance Monitoring (APM), Log aggregation, etc.  Solution Architecture & design of complex projects and enhancements to existing products.  All aspects of IT Management - Hiring, Up/Out, developing trust based on highly advanced technical knowledge, motivating actively,
Key Contributions:.  Reshaped the SDLC within the first 90 days from an everything-goes to an Agile (SCRUM) based process, substantially improving on-time and on-budget deliveries.  Introduced Jira as part of the transformation which snowballed into centralization of fractured implementations and adoption by thousands of people across the company.  Stabilized a key VOD Rights and Windows management application with many technical challenges including performance and data corruption.  Improved the resiliency of the platform, and reduced the technical debt enabling faster features development.  Substantially improved MTTR and RCA by adopting Splunk and AppDynamics, and by establishing proactive alerts to detect problems earlier than the users.  Strongly Influenced the UI/UX of a touch-enabled web and iOS application used by top executives.  Established and delivered very stringent performance, quality and reliability requirements.  Established a cloud-native, 12-factor architecture of an application deployed on AWS using Elastic Bean Stalk, RDS, SNS, and other related AWS services.  Nominated on NBC-wide Cloud-first strategic committees.  Key role & contributions to Identity Management (IdM) and REST based API reference architectures
Technologies included - Java, .NET, iOS (Objective-c / Swift) HTML, JavaScript, PHP/Drupal OnPrem & Cloud-native architectures at all levels of abstraction (IaaS, PaaS, 12-factor, Containerized & Serverless.         Senior Director  ,   01/2011   to   05/2013             07/2010   to   12/2010     Company Name   ‚Äì   City  ,   State      Headed the Solution Architecture and Project Management Office responsible for designing and delivering marquee consumer facing digital streaming on Web, iOS, Android, ROKU, XBOX and other platforms.  My Responsibilities included:.  Architectural SME for pre-sales and business development executives on key accounts such as Target, STARZ, Barnes & Noble, Dish Network, etc.  Product Strategy and roadmaps for critical components of the Video Streaming platform including devices, Catalog, Apple/Google/Microsoft DRM and Digital lockers.  Project management, scope management, problem resolution, delivery and launch of the client-company's products to its customers.  Relationship management with internal and external strategic partners
Key Contributions.  Helped win a $9 million-dollar account with Barnes & Noble based on establishing trust and relationship with the head of Nook device development by answering and proposing solutions to tough technical problems.  Even wrote Java code for video playback of DRM content such as Movies & TV Shows on Nook's highly customized Android platform.  A unique Public Key Infrastructure (PKI) based shared-responsibility security model to authenticate and authorize issuing of DRM keys for video playback of encrypted content, which garnered interest from Charter Communications.  Recognized and promoted to Senior Director within 6 months of joining the company
Other past experience includes.  Media & Entertainment: Turning around a troubled project and relationships to complete and launch Disney's EST video streaming platform-Disney Movies Anywhere, As a gesture of recognition, I was presented with a framed plaque by Disney employees.  Regulated Payment Processing: Managing a team of Business Analysts, Architects & Web Developers at Green Dot (Mar 2010-July2010) to build multiple consumer facing web sites, including Walmart MoneyCard.           10/2009   to   02/2010     Company Name          for processing 12-million home-loans every day for Federal HARP compliance requirements.  Regulated Finance & Lending: First Vice President at Countrywide managing a team of 15 onshore and offshore Architects, Developers, and QA to deliver a $1.7 million lead management project with an ROI of $29.3 million.  Regulated Finance & Lending: Technical Lead and Development Manager at IndyMac for automated underwriting and pricing systems.  As a member of a team, built the first such web ecommerce solution in the US mortgage market.  Proposed, brought consensus by demonstrating a POC, and built a C++ engine improving performance by 75%
Detailed Technical Skills
Cloud: Amazon EC2, RDS and other IaaS, Elastic Beanstalk (PaaS), Lambdas (Serverless), API gateway, Alexa, Fargate etc.  Similar & corresponding experience on Microsoft's Azure, Heroku and Cloud foundry including containers such as Docker and Rkt, orchestration with Docker Swarm & Kubernetes, Envoy, etc.  Keen interest in Cloud Native Computing Foundation's (CNCF) OCI standardization
Software Engineering and Delivery: Scrum, Kanban and eXtreme Programming, Waterfall in a highly regulated environment.  DevOps using Agile methodologies, Git based development workflows, continuous delivery (CD) using Jenkins, Artifactory & Nexus.  Automated unit testing and end-to-end (e2e) testing, code quality, code coverage, test coverage, and other metrics using SonarQube.  DevSecOps by incorporating Veracode, Snyk, etc.  Canary releases, A/B testing, and feature-activated coding methods.  Operations and disaster recovery with defined RTO & RPO
Technology Platforms: Linux, Windows, Java, .NET, C, C++, C#, NodeJS, JavaScript/ES6, Typescript, Databases such as SQL Server, Oracle, MySQL, Postgres, SQLite, Realm, Swift & Objective-C for iOS applications.  Experience with Social Analytics (close-knit Networks & Decision Trees) and some experience on supervised learning, Architecture & Design patterns and anti-patterns.         Education          2016     Massachusetts Institute of Technology               M.B.A  :     2002     UCLA Anderson School of Management   -   City  ,   State           Bachelor's  :   engineering  ,   1993     Thapar University               Summary     18+ yrs. of experience in Information Technology Management with a proven record as a servant leader for large distributed teams in diverse technical environments. Proven record of managing budgets, LRPs, product & portfolio roadmaps, business cases, software architecture, development and operations. Extensive track record of nurturing deep relationships within the company, vendors, strategic partners and standards bodies to achieve business goals.
Strengths  Cloud native architectures to drive reliability, performance and cost optimizations - IaaS, DBaaS, PaaS, Containerized, SaaS and Serverless  Strategic Digital Transformations using traditional software development best practices and bleeding edge, emerging technologies in corpus/intent based digital assistants, bots, RPAs, computer vision, NLP, deep learning and Blockchain  Program and Project management with Agile/SCRUM/Kanban, and DevOps/DevSecOps  Metrics, KPIs and SLA driven IT Governance and Controls including 24/7/365 operational excellence, disaster recovery, & continuous improvement of software development processes  Excellent analytical, problem solving and verbal & written communication skills; self-motivated fast learner, adaptable and fast decision maker even in ambiguous situations  Management skills include hiring/firing, motivating, retention, performance reviews, SMART goals, conflict resolution, career development, executive reporting, mentoring       Highlights          NET, Networks  APM, Objective-C  Agile, Oracle  API, Payment Processing  Apple, Postgres  Budget, Pricing  Business development, Problem resolution  C, Coding  C++, Programming  Catalog, Project Management  CD, Project Planning  Content, Quality  Client, QA  Databases, Relationship management  Delivery, Sales  Designing, SCRUM  Disaster recovery, SDLC  Drupal, Software Developers  Ecommerce, Software Engineering  Features, SQL Server  Finance, Strategy      Gateway, Strategic  Hiring, Swift  UX, TV  HTML, Underwriting  PHP, Unique  IT Management, Vendor management  Java, Video  JavaScript, Web sites  Linux  Director  Managing  Market  C#  Office  Win  Windows  MySQL  Negotiations  Network  Strategic planning            Skills     NET, APM, Agile, API, Apple, budget, business development, C, C++, Catalog, CD, content, client, Databases, Delivery, designing, disaster recovery, Drupal, ecommerce, features, Finance, gateway, Hiring, UX, HTML, PHP, IT Management, Java, JavaScript, Linux, Director, Managing, market, C#, Office, win, Windows, MySQL, negotiations, Network, Networks, Objective-C, Oracle, Payment Processing, Postgres, pricing, problem resolution, coding, Programming, Project Management, Project Planning, quality, QA, Relationship management, sales, SCRUM, SDLC, Software Developers, Software Engineering, SQL Server, Strategy, strategic, Swift, TV, underwriting, unique, Vendor management, Video, web sites    "
BANKING,"         PROJECT COORDINATOR         Highlights          SKILL SUMMARY  I have well developed Time Management skills  I work to a very high standard, with an eye for detail, goal orientated.  I have excellent communicate skills  I establish and maintain effective cooperative working relationships with people of all levels  I am enthusiastic, passionate, motivated, honest & a reliable team player  I work from a Strength base focused in problem solving  I have well developed computer skills in MS Office, Excel, Power Point and Internet.  I actively look for opportunities to develop my skill base.                Experience      Project Coordinator       Current      Company Name           Develop/maintain project schedule information - using MS Project 2013  managing day to day work priorities of the project manager and the team  facilitating project resources - using Demand & Supply tool  Develop/maintain risk registers and escalating issues - using  communication with stakeholders  managing the budget for the project - using SAP Guri  facilitate meetings  event management for training, meetings for the team and stakeholders  Monthly reporting to Investment board and Portfolio Office Previous Telecom NZ Ltd - Business Process Co-ordinator:  set up new WBSE for Capex and Opex Projects  arrange set up new activity codes for new employees  Health & Safety rep for the team  coordinate staff moving to a new building  Set new contractors up equipment, access to network & buildings  maintain contractor details e.g. end dates/extensions  create and manage Purchase Orders for contractor payments  arrange travel & accommodation for managers  event management - catering, bookings & rooms  team purchases for team  manage access to online documents system  coordination of meetings: agenda preparation, audio & video conference set up & minute taking Project Manager - Birthright Wellington: The purpose was to project manage a pilot to enhance working relationships with the Government Department - Child Youth & Family and non-Government agencies that worked closely with families and children by:  establishing the Differential Response principals and strengthen collaboration with agencies  facilitate cross agency training to up-skill workers in Government and non-Government agencies.  develop and implement a new way of working  communication with stakeholders  managing the budget for the project Te Rito Co-ordinator:  co-ordinate and facilitate groups  assess, monitor and input Police reported family violence incidents  facilitate case management meetings agencies.  Organise and facilitate monthly networking meetings  set strategic plan ‚ó¶ project manage plan for coming year ‚ó¶ monitor it on a three monthly basis.  project manage Community Action Fund ‚ó¶ media and awareness campaigns ‚ó¶ ran weekly half hour radio show with guest speakers from agencies ‚ó¶ Organise events day activities.  Quarterly reporting to Ministry of Social Development ‚ó¶ monthly reporting to management group ‚ó¶ Wellington Ending Abuse & Violence board of trustees  managing the budget for the project Strengthening Families (SF) Co-ordinator - Hutt Valley.  Convene, facilitate and monitor SF Meetings from initial meeting and all reviews until closure.  Maintain & record meeting information as well as review details in an effective and timely manner.  Write reports and monitor statistics monthly for management team.  Promote and present SF process to government & community agencies  Organise, deliver facilitation training to staff  Co-ordinating / Supervise Facilitation staff members  Undertake project work that is needed in the community, where SF can be of assistance to families/whanau and young people.  Maintain a small discretionary fund.         Teller / Investment Advisor Co-ordinator     07/1996   to   12/1999      Company Name           Head Teller/ Teller Duties Take care of trust money, order & send back cash as required, balancing daily cash  Provide quality customers service, promoting bank products  Reconcile ATM Machine  Co-ordinate Advisors throughout the country  Organise venues, accommodation, travel & catering  Make up Induction packs & arrange all stationery for new Advisors  Do Monthly statistics on each Advisor & Quarterly Reports  Check Investment plans written by Advisors & return them for the client within timeframe.         LINZ - Customer service, WINZ Call Centre, Wine & Food     01/1989   to   01/1996      Company Name         From 1989 to 1996 I worked in a different number of positions to fit my lifestyle as I was raising a young family. This included Ministry of Justice-payroll, Superannuation Services, Westpac- support service, National Bank-updating customers information project work, LINZ - Customer service, WINZ Call Centre, Wine & Food tasting, Volunteer Community Work - Women's Refuge Crisis Line and Victim Support.       Education      Diploma  :   Health & Human Development, Frontline Management   2012    MS project Task Management 2010 March 2012 NZ Certificate in Frontline Management Facilitating Adult Learning & Training papers Presenting with Impact Treaty of Waitangi Social Policy papers Client centred Practice Skills for Life First Aid Course Privacy & Official Information Act Group Facilitation Facilitation & Advanced Training Introduction to Small Business Management Marketing & Selling, Business planning Book-keeping & Records, Taxation Finance marketing & Presentation, Legal aspects Computer Skills, Selling & Presentation Skills Supervision Workshop Diploma in Health & Human Development - 6 papers 1) Human Development 2) Social Psychology 3) Counselling 4) Stress Management 5) Loss Grief & Dying 6) Communication        Certifications    First Aid Course NZ Certificate in Frontline Management       Affiliations    Volunteer Community Work - Women's Refuge Crisis Line and Victim Support      Skills    Customer Service, Payroll, Receptionist, Retail Sales, Statistics, Cash, Induction, Microsoft Project, Ms Project, Training, Adult Learning, Business Management, Business Planning, Finance, First Aid Course, Marketing, Presentation Skills, Taxation, Business Writing, Excel, Intermediate Representation, Ir, Ms Office, Problem Solving, Project Management, Team Player, Time Management, Visio, Visio 2000, Access, Basis, Budget, Case Management, Long-term Disability, Ltd, Networking, Opex, Payments, Project Coordinator, Project Manager, Purchase Orders, Sap, Telecom, Video Conference   "
BANKING,"         INTERNSHIP           Professional Overview     experiences collecting and analyzing data with statistical methods, familiar with R and SAS programing, great knowledge of experiment design, sampling techniques and documents management. strong skills in communication, group-working and work-planning.        Core Qualifications          Strong knowledge of SAS, R and SSPS programming  Excellent research skills  Microsoft Word, Excel, PowerPoint  Excellent quantitative skills      Team leadership  Organizational planning  Leadership/communication skills  Customer-oriented            Education      University of Missouri     2015       Master of Science  :   Statistics    City  ,   State  ,   The United States     President of Chinese students' and scholars' association  3.7 GPA  Coursework in practical statistical models, data analysis 1, 2, 3, statistical software and data analysis, introduction of probability theory, statistical inference, time series analysis, survival analysis, experimental design, current development in statistics.  SAS advanced license         Thesis/Dissertation     Projects:  A.  Time: from 2014 January to 2014 Match   Title: the relationship between the mathematical grade of the seventh grade and grades from primary school.  Brief process: use linear model to fit transformed variables from the data after getting rid of useless columns, choose the most significant variables to form the final model based on persuasive diagnostic values.  Achievements from the project:the mathematical grade of the seventh grade is significantly influenced by the reading, counting and logistic ability at the first and second grade in the primary school.   B.  Time: from 2014 May to 2014 August  Title:bike rental prediction  Brief process: construct the regression model use different statistical method, find the most powerful model decided by finding the least error rate, and decide which variables significantly enough to build the model.  Achievements from the project: use Lasso to make the regression, it gives the least error rate and use the almost original data set, it saves a lot of time to deal with the original data set.  C.  Time:from 2014 September to October  Title: Classify Song Release Period  Brief process: construct the classification model to classify a specific song into the year before or after the year 1986 based on 90 attributes of a single song and 6480 songs.  Achievements from the project: use the Multivariate adaptive regression splines to build the model and based on the final classification model, we can conclude that if the song is from before or after on 1986 depends mostly on the artists who create them, secondly on properties they tagged by famous music website and finally on properties of their track.  D.  Time: from 2014 November to 2014 December  Title: predict the lightening strikes in July based on the records from January to June.  Brief process: first cluster the original data based on the lightening strike records and the moisture records with the method of K-mean and Hierarchical method. Second use different statistical method like Boosting, Random Forest, Ridge, Lasso, NNET, CART, SVM to find the best model to predict the strikes will happen.  Achievements from the project: we use the K-mean clustering method and based on the moisture data to form the cluster and use the neural network is a better way for our prediction to get a smaller MSE, and lightning strike have direct relationship with the soil moisture level and the climate indices.  E.  Time: from 2014 November to 2014 December  Title: predict the daily stock price of Netflix Inc. Based on historical daily price records.  Brief process: use GARCH model to fit the transformed data and finally choose the GARCH plus ARMAR model to make the forecasting.  Achievements from the project: from the model we can find that there is a up trend in the future about this stock and this is a appropriate time to buy this piece of stock.       Experience      Company Name     May 2014   to   August 2014     internship   City  ,   State      Main tasks of this job: ¬†  1.Collect, enter and analyze stock prices: collect useful data and enter them into the database in a correct classification way, use statistical methods to analyze them based on R programming.  2.Predict the future trend of different stocks and divide them into different category: use time series methods to predict the trend  3.Write summary report: use statistical methods to analyze data with R and write the performance evaluation report based on quantitative facts.  4.Customer service: answer the phone call and solve customers' problems and do the reception job at the front table. Also offer the instruction about stocks and how to choose them to new clients.  5.design the questionnaire and the get the feedback         Company Name     May 2013   to   August 2013     internship   City  ,   State      Main tasks about the job: ¬†  1.data collection and entering: collect financial data and classify them into the correct table and items.  2.Write summary report: use statistical methods to analyze data with R and write the performance evaluation report based on quantitative facts.  3.Customer service: answer the phone call and solve customers' problems and do the reception job at the front table.  4.inventory control: keep record of the number of materials and keep track of the way they out and in.  5.arrangement the business trip: book the hotel, arrange the schedules for each day, keep track of the budget of the business trip.         Company Name     November 2012   to   March 2013     internship   City  ,   State      Main tasks about the job: ¬†  1.data collection and entering: collect financial data and classify them into the correct table and items.  2.Write summary report: use statistical methods to analyze data with R and write the performance evaluation report based on quantitative facts.  3.Customer service: answer the phone call and solve customers' problems and do the reception job at the front table.  4.Meeting preparation: prepare documents need in the meeting, make sure all the participants can come, prepare PowerPoint slides and arrange the meeting room.  5.Introduce production to customers: introduce financial products which the most suitable to the client and persuade them to buy.         Fellowships and Awards     1.merit of certificate award for excellent grade which is top 10%  Time: the spring semester of 2014  2.merit of certificate award for excellent performance in the position of the leader of executive department of the Chinese students and scholars association in the university of Missouri.  Time: the Fall semester of 2014  3.merit of certificate award for excellent performance in the position of vice president of the Chinese students and scholars association in the university of Missouri.  time: the Fall semester of 2014-2015  4.Merit of certificate award for excellent performance in the position of president of the Chinese students and scholars association in the university of Missouri.  time: the spring semester of 2015    "
BANKING,"         SOFTWARE QUALITY ASSURANCE ANALYST II       Career Overview    12 years of experience in Software Quality Assurance requirements analysis, test planning, creating test cases, and  test process coordination Experienced with functional, end to end, regression and user acceptance testing of Web based and Client Server interfaces Familiar with the Waterfall and Agile SDLC 7 years experience in customer support/service and handling escalated issues 5 years of running formal training and development programs for system users Advanced Windows OS and MS Office applications user/troubleshooting skills Ability to learn new software very quickly Able to handle multiple projects Take ownership attitude Flexible team player       Qualifications        Microsoft Excel/Word/Outlook/Access/Powerpoint/Frontpage, Windows 7/XP/2k,  DOS, setting up/troubleshooting hardware/software, Mac, Internet, Test Director/Quality Center, Ontime, Zendesk, SharePoint, and basic office equipment                Work Experience      Software Quality Assurance Analyst II     Jan 2012   to   Current      Company Name   Ôºç   City  ,   State     Work Environment: Agile,  Windows based, Acuity Electronic Health Record System suite testing and administration, Ontime.com used for incident/bug reporting.  T-SQL used to query/insert/update SQL DB to verify  input/output of test scenarios.  WinAutomation and TestComplete used for automated testing.  Application software testing from local machines and Cloud Share environments.  Excel and Word extensively used for creation of project documentation Responsible for  analyzing the requirements and testing all modules of the Electronic Health Record (EHR) System including Patient, Company, Provider, Referrals, Collaborators, Utilization Management\Authorizations, Care Plans, Assessments, Tasks, Notes and any other modules that require testing.  Testing of the Implementation process from one version of an EHR to another appropriately mapping data from the source database to the destination database.  Creating , maintaining and testing user and group profiles confirming the appropriate access to the medical system Updating application software by defining/coding existing field properties or creating special user fields to fit the appropriate workflow to be tested based on customer needs.  Document test cases, procedures and automation scripts and keeping them updated for each system release Effectively track testing progress using Ontime.com for tracking and assigning defects Responsible for Database loads, test environment set-up, FTP of application files and workstation preparation on Cloud Share environments Work with application programmer with system defects or analysis of project features Perform functional,  regression, and ad-hoc  testing on all assigned EHR projects.         User Support Specialist II, Payments Specialist     Jan 2011   to   Jan 2012      Company Name   Ôºç   City  ,   State     Call Center, Macintosh based, ZenDesk ticketing software used to track user incidents Troubleshoot user issues with Airbnb.com website navigation and services, such as user account maintenance, payment processing and billing analysis, as well as very complex financial and non financial disputes between users including customer safety issues Respond professionally to any escalated calls and support level I agents with urgent calls Take effective notes on user accounts through a ticketing system Thorough follow through of each call ensuring customer/user satisfaction.         Test Execution Manager     Jan 2006   to   Jan 2010      Company Name   Ôºç   City  ,   State     Work Environment: Matrix team structure/Team Lead, Windows based, Quality Center used for test case and bug/incident reporting.  Excel and Word extensively used for project document creation and SharePoint used for document management/sharing, PowerPoint used for meeting facilitation,  Managed PC lab for testers including ordering and completing hardware/software set up and hands on troubleshooting of systems test environment.  Responsible for managing a team of onshore and offshore testers during the System Integration Test phase of the software development life cycle for the CA Banking Center New Accounts and Teller Platforms.  Provided work estimates and ensured each project is efficiently staffed with testers to complete the project on time and on budget.  Review, provide feedback and approve all test plans and scripts submitted by Test Analysts Work as a team member to accurately define the business requirements for new products for   customers or system changes before the product or system change rollout.  Identify all system functions and processes that may be affected by each project Provide meeting representation on all banking center platform projects.  Manage end to end, user acceptance and production certification testing Represent the end user in design, development, testing and implementation of changes to existing systems environments for CA Banking Centers.  In charge of the training and development of new test analysts brought on board to test the CA banking center new accounts system.  Created and lead training classes in a formal setting in the test lab or virtually over the web for users.  Responsible for ordering the appropriate hardware and software for the test lab for the test analysts and production lab for the implementation team.         Software Test Analyst     Jan 2000   to   Jan 2006      Company Name   Ôºç   City  ,   State     Work Environment: Matrix team structure, Windows based, Quality Center used for test case and bug/incident reporting,  Excel and Word extensively used for project document creation, Visio used for workflow charting and use cases.  Managed PC lab for testers including ordering and completing hardware/software set up and hands on troubleshooting of systems test environment Responsible for identifying test scenarios from business requirements and creating test plans, scripts, executing scripts, and documenting test results based on the requirements Effectively track testing progress using Quality Center for tracking scripts and assigning defects Work with technical staff ensuring proper tests are being run, data is conditioned and resolving issues Perform Black Box functional,  regression, and ad-hoc  testing on assigned projects Maintained the test lab ensured appropriate software and hardware were up to date with department units we tested for Created and kept track of user access to test and production servers creating the appropriate access levels for contracted and non contracted staff Owner of production data including reconciling account balances of all production level bank accounts lent out for implementation testing.         Internal Operations Analyst     Jan 1999   to   Jan 2000      Company Name   Ôºç   City  ,   State     Call Center, Windows based, high call volume, used proprietary software to query databases for common user issues.  Research and respond to telephone inquiries regarding bank policy and procedures from banking centers and various other units.  Identify and resolve operational, software application, new account, sales, and service related issues.         Sr. Operations Officer     Jan 1998   to   Jan 1999      Company Name   Ôºç   City  ,   State     Work Environment: Office setting, Windows based, extensive account reconciliation tasks and record keeping of dollars coming in and out of the department, PC maintenance and user account troubleshooting.  Controller of incoming Bank of America misdirected wire account for corporate clients.  Properly identify funds in the amounts of billions of dollars which were directed to this account in order to reconcile the account.  Also kept accurate logs of all wires that passed through the section.  Worked as on-site desktop support for the department during upgrade to Windows 98.  Helped IT  team with hardware and software installations, password creation/resets and conducted user training sessions for peers.         Money Transfer Customer Liaison     Jan 1997   to   Jan 1998      Company Name   Ôºç   City  ,   State     Call Center, Windows based, high call volume from the general public and other internal units, basic record keeping of tasks to track transactions.  Responsible for taking customer wire transfer requests over the telephone.  Ensured to properly identify the customer and account relationship in order to transmit funds and collect fees.  Amended or canceled wire transfers when necessary.  Provided excellent customer service.         Customer Service Representative     Jan 1995   to   Jan 1997      Company Name   Ôºç   City  ,   State     Work Environment: Retail Banking Center, Windows based, general public interaction.  Processed deposits for various accounts.  Cashed checks, sold cashier's checks, traveler's checks, and savings bonds.  Balanced daily.  Sold checking, savings, time deposit and other bank products.         Education and Training      BS  ,   Computer Information Systems   2004     Golden Gate University   Ôºç   City  ,   State     Computer Information Systems       AAS  ,   Computer Technology   2002     Heald College   Ôºç   City  ,   State     Computer Technology       AAS  ,   Electronics Technology   2001     Heald College   Ôºç   City  ,   State     Electronics Technology       Certificate Health Care Information Technology     2013     Cosumnes River College   Ôºç   City  ,   State            Skills    account reconciliation, ad, Agile, automation, banking, basic, billing, bonds, budget, Call Center, cashier, com, CA, hardware, Controller, clients, excellent customer service, databases, Database, document management, documentation, DOS, features, financial, Frontpage, FTP, functional, funds, Information Technology, Team Lead, Notes, Mac, Macintosh, managing, meeting facilitation, Access, Microsoft Excel, Excel, Office, Outlook, PowerPoint, SharePoint, Windows, 2k, Windows 98, Windows 7/XP, Word, navigation, office equipment, DB, payment processing, PC maintenance, processes, coding, programmer, progress, Quality, reconciling, record keeping, reporting, Research, Retail, safety, sales, servers, scripts, software development, software testing, SQL, System Integration, desktop support, user training, telephone, Test Director, T-SQL, Troubleshoot, troubleshooting, upgrade, Visio, website, workflow   "
BANKING,"         FINANCIAL INSTITUTIONS EXAMINER       Summary    Well-regarded professional with proven record in analyzing statistical data and financial documents, providing comprehensive assessment of overall health of financial institutions. Meticulous analyst who quickly evaluates data to accurately assess financial risk and regulatory compliance in fast-paced, time-sensitive environments. Skilled relationship manager - fluent in both English and Spanish - who is effective in engaging others to progress project goals.      Highlights          Financial analysis  Capital market trends  Financial forecasting   Risk management expertise    Budget Analysis       Cash flow analysis  Application of GAAP regulations  Financial modeling  Variance Trend Analysis            Experience      Financial Institutions Examiner     Mar 2011   to   Jan 2015      Company Name   Ôºç   City  ,   State     Conducted examinations of financial institutions (records and operations) to verify adherence with relevant laws and regulations, including Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) rules.  As subject matter expert, conducted training, coached team members, and compiled/reported results while managing stakeholder relations.  Assessed adequacy of assets and liabilities risk management policies and practices, including liquidity and sensitivity to market risks; and net interest margin level and trends.  Assessed adequacy of institution's lending administrative and underwriting policies and practices; borrower's repayment capacity; collateral protection; collateral valuations; legal documentation; and allowance for loan and lease losses' levels and methodology.            Reviewed and evaluated quality of credits ranging from $100 thousand to $25 million, assessing the adequacy of lending practices and level of risks within the lending area of the bank.  Reviewed legal lending documents to determine adequacy of content/structure, covenants and performance/compliance with pertinent terms as well as assessing quality of administrative practices, such as disbursements, tracking of insurance, payment of taxes, request of financial information; others.  Evaluated the adequacy and strength of financial institution's corporate and capitalization structure, as well as business initiatives and future prospects.  Evaluated financial institution's practices; the adequacy of internal controls and procedures; the general character of management; and compliance with consumer protection, and safety and soundness standards.  Evaluated adequacy of audit practices and workpapers, and performed offsite reviews and analyzed audited financial statements.  Reviewed and assessed the adequacy of affiliate transactions and potential risk to the insurance fund.  Assessed the accuracy of depository institution's financial regulatory reports, and evaluated level and trends in financial performance.  Evaluated business impact analysis and risk assessment to determine if residual risk is acceptable.  Reviewed and evaluated the adequacy of the financial institution's Bank Secrecy Act (BSA)/Anti-money Laundry (AML)/Office of Foreign Assets Control (OFAC) programs, as well as Information Technology (IT) and Information Security Systems.  Assessed compliance with fair lending, civil rights laws and regulations, and the Community Reinvestment Act.  Participated and evaluated CAMELS components and other specialty areas on examinations of financial depository institutions with total assets ranging from $100 million to $20 billion.  Provided on-the-job training to less experienced staff members.  Compiled, composed, edited or proof read and evaluated comments for inclusion in final report.  Prepared final reports and drafts memos to communicate status of the examination/project.  Cited and supported apparent contraventions and violations of regulatory guidance when necessary.  Researched and gathered information from a variety of technical and regulatory materials to recommend corrective action; and explained verbally and in writing the application of laws, regulations and practices covering a technical specialty area.  Assessed depository institution's financial performance, strategic plan, budget process, and contingency funding plans.  Assessed and evaluated adequacy of institution's accounting practices and independent review programs.  Identified incorrect accounting entries/data entry postings.         Admissions Advisor     Nov 2008   to   Nov 2010      Company Name   Ôºç   City  ,   State     Led recruitment activities and provided support to new and continuing students.  Implemented recruitment plan to achieve budgeted goals each term.  Analyzed past recruitment patterns/projected leads, establishing plan that set specific goals for each step of recruitment process to ensure annual goals were consistently met.  Assisted new and continuing students, reaching out and providing guidance that helped them progress through programs.         IT Specialist Intern     Oct 2007   to   Feb 2008      Company Name   Ôºç   City  ,   State     Provided technical support to all users, assisting with virus response/resolution, security patches, and application needs.  Monitored progress and testing status of 2000+ new applications, serving as bridge between developer and clients to keep stakeholders informed.  Tapped as member of Vista and Office deployment team, Researched technical issues and documented solutions for user problems.  Assisted with data analysis to identify appropriate participants for various pilot deployments.         Department Administrator/Dental Assistant     Apr 2003   to   Apr 2007      Company Name   Ôºç   City  ,   State     Served as part of dental assisting team for residents in the prosthodontics and general dentistry program.  Handled range of administrative duties for department.  As department administrator, maintained records, filed reports, and updated operating instructions to ensure compliance with proper procedures.  Analyzed and reported productivity maximize provider credits and estimate fiscal year budget.  Standardized dental treatment rooms, establishing common scheme that improved efficiency and effectiveness of dental assistants as they moved to assist in different rooms.  Known for ability to get things done, trained new employees in chair side and administrative duties.         Education      Master of Science  ,   Accounting and Financial Management   December 2016     University College, University of Maryland         Accounting and Financial Management       Bachelor of Science  ,   Business Information Systems   2008     University of Phoenix   Ôºç   City  ,   State     Business Information Systems       Skills     Account Analysis &
Reconciliation

Accounts Payable

Accounts Receivable

Bank Reconciliations

Business   Due Diligence

Financial Report
Preparation

General Ledger Accounting¬†    "
BANKING,"         PROJECT ANALYST           Summary     Business Analyst versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships.       Highlights          Business process improvement  Business requirements matrixes  Project management  Advanced problem solving abilities        Business systems analysis  Ability to produce executive level reports and presentations  User acceptance testing  Forecasting and planning                Experience      Project Analyst    January 2007   to   Current     Company Name   Ôºç   City  ,   State      Developed and Produced Weekly/Monthly/Quarterly Business Review Packages for Divisional Executive Team Lead and coordinate quarterly business reviews with various business partners Coordinate leadership team meetings by handling meeting logistics, preparing agendas, and compiling documents Coordinate Business Continuity Plans for the Region and coordinate with the 12 markets to ensure the plans were complete for the market Assist in the planning of department budget and space planning Organize and execute Divisional Leadership Offsite meetings.          Portfolio Management Administrator II, Officer    January 2001   to   January 2007     Company Name   Ôºç   City  ,   State      Oversees an assigned portfolio of client credit relationships.  Responsible for administrative aspects of payments, Capital Markets, Syndicated Loans, Treasury Management and Letters of Credit Products Proactively monitor portfolio, keeping Officers apprised of impending actions or events to ensure data integrity and effective mitigation of risk.  Act as a liaison between Portfolio Management, clients and various areas of the bank Surfaces and resolves client-related issues Review legal documentation for pricing and administrative/operational requirement of the credit.  Offers pre-closing guidance to ensure operation efficiency and bank compliance Maintain Electronic Credit Files and Compliance Tracking System to ensure operation efficiency and bank compliance.  Monitors and assists in preparation and activities to comply with internal bank audit/control requirements.          Commercial Custom Analyst    January 2000   to   January 2001     Company Name   Ôºç   City  ,   State      Handled accounts of major clients in excess of $1MM or million.  Process loan payments/advances and any needed research or maintenance to loans.  Provide informative Cash Management Information.          Education      Master of Business Administration   :   Project Management      Keller School of Management				Current          Project Management        Bachelor of Business Administration   :   Business Information System  ,   1 2006    DeVry University          Business Information System        Skills    administrative, budget, Capital Markets, Cash Management, closing, Credit, client, clients, documentation, Leadership, Team
Lead, legal, Letters, logistics, Lotus Notes, market, meetings, Access, Excel, Microsoft Exchange, Microsoft Office, Microsoft Outlook, PowerPoint, Word, Monitors, Organizational, presentations, pricing, Problem Resolution, Processes, Project Management, requirement, research, Scripts, space planning, Time Management, Treasury, verbal communication skills, Visio, Visual Basic, written   "
BANKING,"         ASSISTANT OPERATIONS MANAGER       Summary    Experienced professional with a successful career in banking.
Organized, highly motivated, and detail-directed problem solver.
Possess excellent interpersonal, analytical, and organizational skills.
Excels within highly competitive fast paced environments where leadership skills are the keys to success.
An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential.
Self-starter and tasks oriented and ability to manage multiple-tasks
Excellent written and verbal communication skills and proficient in excel, word, outlook, and access.          Experience     04/2013   to   Current     Company Name   Ôºç   City  ,   State      Treasury Management Liaison
Act as liaison between customer and Treasury Management Sales Consultant.  Prepare Treasury Management Work Orders using the Treasury Management Implementation Automation system (TMIA) and Technical Assistance Requests.  Monitor and track implementation to avoid stalled or inactive implementations.  Assist the Treasury Management Consultant with gathering additional details for the setup and maintenance of Treasury Management products, including but not limited to internal and external customer contact.  Prepare and review Treasury Management agreements.  Under Treasury Management Consultant direction: prepare, distribute, and collect customer legal agreements for clients' signatures.  Validate Treasury Management agreements for accuracy to include signature verification, and submit to Treasury Management Agreement Housing (TMAH) for processing
Coordinate and submit exception pricing requests for Business Banking.  Ability to work with a high level of independence, under general supervision.  Ability to independently research and resolve issues regarding implementation, escalate issues as appropriate.  Keep abreast of product lines, internal policies and procedures, and external regulations that may impact assigned area.  Citibank, Account Reconciliation Processing          Englewood Cliffs, New Jersey.         07/2002   to   06/2011     Assistant Operations Manager      Oversee daily operations of the department of 15 staff members.  Team leader for testing new software for startup of new department with regards to client implementation which resulted in a seamless transition to software upgrade.  Escalated and resolved customers issues and complaints on operational matters
Assisted the manager in recruiting diligent professionals dedicated to high values of service and performance.  Designed and coordinated in developing proper training programs for the employees of the organization for enhancing their efficiency.  Handled all queries and client feedback in a professional manner.  Supported manager in performing management functions such as staffing, training and expanding business plans.  Oversee reconcilements are done on a timely and accurately basis.  Work with Implementation Managers and Relationship Managers on account setups.  Assist with testing of new products.  Liaison between clients, IT, client service, and customer service.         06/2001   to   06/2002     Item Fraud Coordinator    Company Name   Ôºç   City  ,   State      Supervise 10 staff members.  Conduct transaction activity reviews and client relationships to determine financial risk to the organization.  Review and research all items referred.  Contact clients to determine validity of check/item presented if deemed suspect.  Identify unusual transaction behavior patterns on clients' accounts.  Access and utilize all system available, SignPlus, NCIS and Check Vision, CUSTOM, FileNet, to locate
Information needed in order to complete a thorough analysis of suspect items.  Inform client and Financial Center of fraudulent activity incorrect.  Advise and direct Financial Center associates of action to be taken on client's account when fraud has been detected.  Proven record of saving a client a substantial amount of money by identifying and alerting upper management and Fraud Department of fraudulent activities in their account.  Prepare and submit daily MIS for 10 staff.         05/2000   to   06/2001     Bank Teller    Company Name   Ôºç   City  ,   State      Accept cash and checks for deposit and check accuracy of deposit slip.  Process cash withdrawals.  Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's
checks and exchanging foreign currency.  Perform services for customers such as ordering bank cards and checks.  Receive and verify loan payments, mortgage payments and credit card payments.  Record all transactions promptly, accurately and in compliance with bank procedures.  Balance currency, cash and checks in cash drawer at end of each shift.  Answer inquiries regarding checking and savings accounts and other bank related products.  Attempt to resolve issues and problems with customer's accounts.  Initiate and open new accounts.  Explain, advise on and promote bank products and services to customers.  Cross-sell banking services and products to customers.          Education     5/2000     Bachelor of Science      Montclair State University   Ôºç   City  ,   State              Skills    Account Reconciliation, Automation, Balance, banking, business plans, cashier, Consultant, credit, client, clients, customer service, direction, FileNet, Financial, Team leader, legal, Management Consultant, Access, money, MIS, NCIS, policies, pricing, recruiting, research, Sales, staffing, supervision, Technical Assistance, training programs, Treasury, upgrade, Vision   "
BANKING,"         ASSISTANT VICE PRESIDENT             Highlights        MS Office Suite, Markit, Cass II Brokerage System, HP Quality Center, Impact, Pegasystems, Bloomberg, Reuters, Dodd-Frank, FATCA, EMIR, ISDA, CHIPS, SWIFT              Experience      Assistant Vice President    February 2013   to   Current     Company Name   Ôºç   City  ,   State      Oversaw the domestic migration of the Post Trade Confirmation function, which included the training and management of a team of 11 in the drafting of our structured rates and credit products in accordance to ISDA Standards and in adherence to Dodd Frank, CFTC, EMIR Liaise with Legal, Credit, and Sales/Trading teams on the negation and execution of MCAs for our high volume and complex clients; Create and review documentation templates for newly created bespoke products while resolving client language disputes/discrepancies Manages various DFX project initiatives intended to implement strategic solutions to standardize client operations, increase efficiency, mitigate operational risk, and satisfy regulatory requirements Represents Barclays on International Swaps and Derivatives Association industry working groups that discuss industry trends and changes Corporate Banking -  Global Payments Risk & Control / Project Management Managed a large global in-sourcing project which resulted in a multi-million-dollar cost savings for the firm; project includes facilitating UAT and Regression Testing, New-Hire training, and Post Migration Analysis and Reporting.  Screened & Investigated all financial transactions and messages which have potential violations of OFAC Sanctions & AML Regulations Assisted in the rejection/blocking of financial transactions which have been deemed in violation of regulatory and/or internal policy Created Daily MIS Reporting for Senior Management and actively participated in Weekly Management Governance Meetings.          Middle Office Analyst    May 2006   to   February 2013     Company Name   Ôºç   City  ,   State      Provided Portfolio Management Support for JPMorgan Credit Executives within the Corporate & Financial Institution Group portfolio Performed analysis on client financial statements and fund prospectus; prepared reports around net asset values, fund performance, and large variance metrics as it related to IB client risk profile.  Assisted in the Client Annual Review Process and ensured process was completed in accordance to JPM Internal Risk Policies Monitored client trading activities and outstanding exposure profile; created/resized credit lines as necessary, and reported subsequent trading violations to Credit and Compliance Officers for review Participated in the planning, implementation and testing of system enhancements to the Credit Infrastructure applications Executed Credit Rapid Exposure Drill (RED) on all financially distressed clients which reduced/mitigated credit risk to JPMorgan Investment Banking - Derivatives Senior Analyst Supervised a team of 5 individuals and acts as the first level of escalation for any settlement and client service related issues Confirmed and Processed pre-settlement exceptions for approximately 7500 cash flows on an annual basis for derivative products Provided operational support and analysis on a large derivative processing exercise enabling the PPB trading desks Risk Weighted Average to decrease by $1billion Executed risk analysis on cash flow breaks through the prioritization of aged outstanding items and the production of subsequent MIS which ensure the firm is in compliance with the SOX Act Investigated settlement breaks and assisted the swaps & rates accounting team in the reconciliation of JPMorgan derivative accounts Resolved all external client inquiries and provides exceptional service in adherence to strict internal SLAs & industry standards.          Project Analyst     Company Name          Developed Business Process Models and Operating Models for the future integrated state of JPMorgan's US Securities Platform Coordinated a dynamic UAT testing plan that manages the execution of thousands of UAT test scripts from the various core operations groups while effectively tracking project benchmarks, milestones, and critical issues Performed gap analysis between heritage JPM and heritage Bear Stearns procedures to eliminate potential gaps in operational procedure reducing the risk of negative client impact post conversion Managed the ""Air Traffic Control"" function for various conversion & integration efforts within the JPMC Fixed Income & Listed Options business Created forecast models and project plans for various Fixed Income Listed Options departmental initiative.          Education      Licensed Pennsylvania Real Estate Agent / Honors Certificate   :     April 2013    Temple University Real Estate Institute                      May 2007    University of Maryland   Ôºç   City                B.S   :   Finance      Robert H. Smith School of Business          Finance        Interests    Greater Life Christian Center, Treasurer    /Trustee          January 2012 - Present
*Co-Captain of JPMorgan Recruiting Team for University of Maryland College Park          August 2007 - February 2012
*Manage the End to End recruiting and hiring process at Univ. of MD for both full time analyst and interns
*Philadelphia Youth Network (PYN), Mentor & Seminar Facilitator (Young Friends of PYN)    June 2005 - November 2007      Additional Information      HONORS: National Society of Collegiate Scholars, Deans List, and Primannum Honor Society LEADERSHIP EXPERIENCE Greater Life Christian Center, Treasurer    /Trustee          January 2012 - Present Co-Captain of JPMorgan Recruiting Team for University of Maryland College Park          August 2007 - February 2012 Manage the End to End recruiting and hiring process at Univ. of MD for both full time analyst and interns Philadelphia Youth Network (PYN), Mentor & Seminar Facilitator (Young Friends of PYN)    June 2005 - November 2007         Skills    accounting, Analyst, Banking, Bloomberg, Business Process, cash flow, conversion, Credit, credit risk, Client, clients, Derivatives, documentation, drafting, Senior Management, Financial, financial statements, Fixed Income, HP, Investment Banking, ISDA, Legal, Meetings, MS Office Suite, Migration, MIS, Policies, Project Management, project plans, Quality, Real Estate, Reporting, Reuters, risk analysis, Sales, Securities, scripts, strategic, structured, Swaps, SWIFT   "
BANKING,"         FINANCIAL AID SPECIALIST           Summary    Dedicated results-oriented business professional experienced in customer service and financial aid administration. Superior communication and training skills, builds positive relations with internal and external clients. Versatile problem solver who implements plans that exceed objectives. Technically proficient in Sunguard's Banner and Ellucian's Datatel Colleague student information systems as well as Microsoft business applications: Additional capabilities in:
		Customer Service		Budget Management		Business Analysis
		Problem Resolution		Productivity Improvements		Process Enhancements
		Training		Documentation		Planning/Organization          Professional Experience      Financial Aid Specialist    January 2012   to   Current     Company Name   Ôºç   City  ,   State      Counsels and advises students concerning financial aid opportunities, application processes and financial management strategies.  Educates students in the identification of all sources of financial aid available, including the requirements and regulations within programs.  Successfully manages $30,000 annual childcare assistance budget.  Interprets, implements and ensures the College is in compliance with state and federal agencies by maintaining a thorough knowledge of federal and state financial aid, scholarship rules and     regulations.  Determines eligibility and awards financial aid applicants utilizing various software packages.  This  includes processing applications and corrections, document tracking, completing the verification process, generating tracking and award notifications.  Develops and maintains effective working relationships with client/customer in order to initiate, facilitate, and complete work in assigned student service program area.  Prepares, updates and coordinates policies and procedures for administering the Federal Pell Grant,     North Carolina Community College Grants, Education Lottery Scholarship, and childcare assistance  fund programs.  Performs research, data collection, and analysis of information, and report writing.  Utilizes,  reconciles, and manipulates data from different internal and external software.          Student Services Specialist/Financial Aid Counselor    January 2010   to   January 2012     Company Name   Ôºç     State      Counsels prospective and enrolled students, parents and community members on all aspects of  financial aid.  Reconciles differences that arise between what was awarded and what the student is eligible to receive for state and federal student aid.  Communicates and works with employees to gain understanding of a commitment to set work standards, processes, and procedures.  Develops and maintains effective working relationships with client/customer in order to initiate, facilitate, and complete work in assigned student service program area.  Performs research, data collection, and analysis of information, and report writing.  Utilizes,  reconciles, and manipulates data from different internal and external software systems.  Selected Accomplishments Achieved Financial Aid Employee of the Quarter for 3rd Quarter of 2010 for superior performance.             January 2007   to   January 2010     Company Name   Ôºç   City  ,   State      Special Assets Adjuster 1 Minimizes delinquency rates on retail loans through successful negotiations and problem resolution with clients.  Improves processes in management of delinquent loans-through thorough analysis-preventing foreclosures, charge-offs, and repossessions.  Updates management and branch lenders with regular reports on project progress and outcomes.  Ensures accurate, up-to-date processing and documentation after review of loan services files.  Selected Accomplishments Contributed to a drop in delinquency from 9.98% to just 3.12% in 1 year through personal achievement and productivity-enhancing suggestions, such as starting with past-60-day notices first.  Doubled monthly collections goal, exceeding $105,000 in December 2008.  Selected to join a workflow analysis team, documenting critical data surrounding daily activity.          Education and Training      Bachelor of Science   :   Business Administration Finance Management Information Systems  ,   2008    UNIVERSITY OF NORTH CAROLINA AT PEMBROKE   Ôºç     State      Business Administration Finance Management Information Systems            Affiliations    Member, National Association of Student Financial Aid Administrators, 2010 - Present
Member, Southern Association of Student Financial Aid Administrators, 2012 - Present
Member, North Carolina Association of Student Financial Aid Administrators, 2010 - Present      Skills    budget, client, clients, data collection, documentation, Financial, financial management, Grants, 98, works, negotiations, policies, problem resolution, processes, Improves processes, progress, report writing, research, retail, workflow analysis   "
BANKING,"         GENERAL BUSINESS MANAGEMENT       Summary     RESUME:Kristy Bishop                       Entrepreneurial indirect sales executive passionate about building productive relationships with clients, partners and team members. New customer acquisition expert who emphasizes mix of online and in person marketing strategies.       Highlights          New customer acquisition  Account management  Prospecting  Results-oriented       Knowledge of market trends  Proficiency in finding areas of opportunity  Client-focused  Brand development             Accomplishments      Conceptualized and launched the "" Full service neighborhood bank marketing campaign, which led to a 70% increase in bank deposits, Customer service both internal and external, compliance, HR, Sales & Marketing Training, SQL, Valuing Diversity Training, conflict resolution, team building Mentoring Training, best practices Received several awards for ""Top Performer"" and letters of recognition and recommendation                  Promoted from Relationship Banker I to Relationship Banker II, as well as one of 5 regional bankers in my position assigned to train and mentor new employees after 12 months of employment. Was also given a written offer to become regional Merchant Service Representative, as I personally was considered responsible for creating the need for position, This was offered to me after about 14 months which at the time was unprecedented.   Initialized a grass root marketing campaign to promote brand recognition, as well as gather more household relationships (i,e, loans, deposits) with no marketing budget with immense success,  Assessed organizational training needs.  Performed competitive analysis to make recommendations for future company growth.    .                   Experience      General business management     May 2007   to   Dec 2014      Company Name   Ôºç   City  ,   State     Providing first person of contact for customers as well as employees.  Provided conflict resolution and internal and external customer service  Training and mentoring new hires, ensuring all regulations were met and company policy was being used  Analyzed ratings and business features of competitors to evaluate the effectiveness of marketing strategies..  Proficient in SQL, ordering, product management, inventory, organization, product knowledge staffing opportunities, products and services.         NW Florida Regional Commercial Sales Manager     Mar 2007   to   Jan 2009      Company Name   Ôºç   City  ,   State      I was the sole commercial sales manager for the NE region from South Georgia through Deland Fl.   I was able to increase sales in my territory with both new clients, and follow ups with clients we had worked with before. commercial sales in my territory; as well as some in Caribbean.  I would generate new business through B2B cold calls, mailing information and establishing myself as the new territory manager.  I personally overhauled the out dated SQL, and customer file information, Using previous experience, i would call, set up appts. and updated the territory customer business.  I generated new business, and gained back more customers by recognizing better opportunities, educating them about preventive maintenance insurance, and becoming the face of my company to my clients.  I went onsite to businesses and create estimates, field inspections, measurements, ordering correct products,  troubleshoot problems, find solutions,job site inspections, and keeping my personal crew busy every day,   Prepared correspondence, accounting and financial documents for analysis.         Sales & Marketing Manager, Indirect sales manager     Jul 2006   to   Nov 2008      Company Name   Ôºç   City  ,   State     Implemented and evolved high-impact strategies to target new business opportunities and new markets.  Planned and executed container shipments of  Effectively controlled the release of proprietary and confidential information for general client lists.   Prepared departmental contracts for attorney approval.         Program manager     Jan 2006   to   Jan 2007      Company Name   Ôºç   City  ,   State     Managed weight loss center and worked closely with clients face to face  Provided client support, individualized care, and excellent customer service  Product ordering, client chart maintenance, inventory,payroll,hiring  Qualifying clients for credit, providing all legal information,  Client retention, internal and external conflict resolution.mentor  Prepared correspondence, accounting and financial documents for analysis.         Relationship Banker II     Jan 2004   to   Jan 2006      Company Name   Ôºç   City  ,   State     Conceptualized and launched "" Full service neighborhood bank marketing campaign, which led to a 70% increase in sales  .Customer service both internal and external, compliance,   HR Sales & Marketing Training, SQL, Valuing Diversity Training, conflict resolution, team building Mentoring Training, best practices   Received several of the highest awards for ""Top Performer"" and letters of recognition and recommendation  .Promoted from Relationship Banker I to Relationship Banker II, as   well as one of 5 regional bankers in my position assigned to train and mentor new employees at 12 months of employment.   Was also given a written offer to become regional Merchant Service Representative, as I personally was considered responsible for creating the need for the position, This was offered to me after about 14 months which at the time was unprecedented.   Initialized a grass root marketing campaign to promote brand recognition, as well as gather more household relationships (i,e, loans, deposits) with no marketing budget with immense success,  Prepared correspondence, accounting and financial documents for analysis.   .                   Education      High School Diploma  ,   General Studies / Psychology & Business    St. Johns River State College   Ôºç   City  ,   State  ,   USA    General Studies / Psychology & Business        Skills      communication skills, excellent customer service, account management, data entry, directing, documentation,project development, computer proficiency,customer satisfaction , inventory, team leadership, marketing plans, market research, marketing,negotiation, networking, organizational skills, product management, profit, retail, sales, business development.SQL, active listener, creative problem solver    "
BANKING,"         SALES & SERVICE ASSOCIATE       Summary     To secure an accounting position with an organization that will utilize my strong educational background and professional experience, while providing stability and opportunity for growth. YDriven and self-motivated Investment Banker with stellar sales ability and remarkable creativity.ears of extensive accounting experience Success in addressing clients' concerns Detail-oriented, efficient and organized with extensive experience in accounting systems Manages accounts payable, accounts receivable and assist in the preparation of financial statements Transactional operations experience, with a strong background in wire transfers and ACH processing Possess strong analytical and problem solving skills, with the ability to make a decision Excellent written and verbal communication skills Trustworthy, discreet and ethical Complete projects on time and able to handle multi-tasking Proficient with Microsoft office package MAS 90, 200 and Peachtree Accounting software, Banking, Finance and Administrative systems Qualified and resourceful financial professional with diverse expertise in private, government and corporate investment.       Highlights          Advanced accounting background  Financial forecasting  Risk management expertise  Financial analysis   Industrial coverage knowledge  Industrial coverage knowledge  Industrial coverage knowledge  Application of GAAP regulations  Expert in MS Office Suite              Accomplishments     Exceeded sales objectives in 2014  Achieved top five percentile in monthly sales in December 2014  Received ‚ÄúEmployee of the year‚Äù Award for asset gathering.       Experience      Sales & Service Associate   10/2012   to   Current     Company Name   City  ,   State       Perform bank product cross sale which involved; CD, money market, IRA, debit card, new accounts, merchant services, and referring to investment banker for stocks & bonds Perform opening and closing accounts Handle large currency and deal with all clients' inquiries about personal and commercial accounts Responsible for receivable, records, safe box, and distribute cash and cash items such as ATM cards, cashiers' check, money orders, and other negotiable instrument received at the banking center Perform wire transfers, process stop payments, ATM card exceptions Process deposits and loan payments Prepare Federal Reserve invoice for shipments and cash receivables Monitor customer Accounts with the company guide lines Accurate mortgage loan documentation and review of the records Prepared cash settlement daily for the banking center and branch ATM Responsible for investigating bad checks and returned checks Handle customer service inquires via telephone & writing correspondence according to the banks police and procedure.   Delivered informational sales presentations to potential investors to build symbiotic client relationships.  Researched banking guidelines and statutory requirements to stay updated on new laws and applications.Collaborated with legal and accounting counsel to develop marketing strategies for estate and business succession planning insurance.            01/2011   to   02/2012     Company Name   City  ,   State       Collaborated with legal and accounting counsel to develop marketing strategies for estate and business succession planning insurance.   Delivered informational sales presentations to potential investors to build symbiotic client relationships.  MaintainedResearched banking guidelines and statutory requirements to stay updated on new laws and applications. a 80% client retention rate by suggesting strategic investment plans based on fixed income and equity investing report evaluations.         Administrator -AP/AR Specialist   04/2008   to   12/2010     Company Name      Executed financial due diligence and created a valuation model to establish enterprise value and purchase price.Developed solid estate and tax code knowledge base through continued research and training.Achieved proper compliance and accurate executive level reporting.e companies Performed both Accounts Receivable and Accounts Payable functions Utilized MAS 90, 200, Peachtree accounting, and MS Office software programs Provide weekly and monthly projections of Accounts Receivable to the accounting       manager Preformed advertising to promote a business, product, and service Managed the reconciliation of the company POS system and coordinate a daily deposit Performed monthly inventory adjustment report and gross profit report Responsible for Monthly, Quarterly and Yearly tax preparations and filings Extensive verbal & written communication with all the medical agencies including Medicaid & Medicare Functions including composing, signing and releasing routine but somewhat complex correspondence Effectively followed up to resolve problems in timely manner Card Accounting and E-Commerce.             11/2001   to   08/2003     Company Name   City  ,   State       Achieved proper compliance and accurate executive level reporting.Created release and project plans and established stakeholder expectations.sion accountants to ensure validity and accuracy of data.  Prepared Bank reconciliation daily Worked with the internal online cash load which was imported every morning for all Bankof America ATMs in the United States Responsible for remotely located Bank of America ATMs in different parts of U.S.  for accurate settlement Supervised and audited vendors for the entire cash load that was done by third party security companies Skilled at negotiating and investigating ATM settlement discrepancy Prepared advanced and confidential correspondence Managed online banking functions Maintained existing automated reference files used to process financial data through the accounting system Updated, maintained, and reported Charts of Account and Vendor list.          Education      AAS  :   Finance   May 2001       DeKalb College   City  ,   State       GPA:   Dean's list     Finance Dean's listCoursework in Finance and Business Administration  Computerized Accounting Specialist training          Bachelor of Science  :   Finance   2016       University of Maryland University College   City  ,   State        Mid-Market Investment Banking course         Associate of Applied Science  :   Finance   2001       Georgia Piedmont Technical College   City  ,   State  ,   Dekalb      GPA:   GPA: 3.8     GPA: 3.8         Skills     Accounting, E-Commerce, financial, financial statements, funds, gross profit, Insurance, inventory, market, MAS 90, Medical Billing, money, MS Office, negotiating, Peachtree accounting, police, POS, Coding, quick, supervisor, tax, telephone, written communicationAccounts Payable, Accounts Receivable, advertising, ATM, Bank reconciliation, banking, bonds, CD, Charts, closing, clients, customer service, debit, documentation,     "
BANKING,"         CASE MANAGER         Professional Summary     Detail-oriented professional focused on developing comprehensive youth and family-related programs and services. Comprehensive background includes providing case management services to adults and youth involved with the juvenile justice system.       Skill Highlights          Case Management  Family and children's programs knowledge  Crisis prevention intervention  Child abuse and criminal history clearance  Discharge planning  Parent-child conflict specialist  Suicidal ideation identification  Alternative Discipline Techniques  Mental health systems       Exceptional interpersonal skills  Computer-savvy  Exemplary people management skills  Exceptional communication skills  Analytical thinker  Compassionate and active listener  First Aid certified  Clean driving record            Experience      Determined client eligibility for benefit programs and services.  Referred clients to partner agencies for additional services.  Managed clinical and administrative aspects of the agency's mental health services.         Education and Training      Bachelors of Arts  :  Psychology   2011     West Virginia State University  ,   City  ,   State        Child Development and Psychology coursework  Communications and Public Relations coursework  Cultural Diversity and Ethnic Studies coursework          Experience      Company Name    Case Manager   12/2013   to   Current       Provides case management services including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families.  Gathers social history to assess family strengths, and weaknesses, and to assess existing problems.  Conducts home visits and office base services, and accompanies consumers as needed.  Coordinates care with outreach workers, health educators, nutritionists and other service providers to prevent service duplication and to ensure the consumer receives high quality care.  Identifies and procures group services appropriate for the consumer to maximize the consumer's ability to live outside an institution.  Plan and assist in obtaining services from third-party service providers.  Develops plan of care for each consumer to include services such as advocacy/case management, independent living skills, training, peer support, physical therapy, cognitive therapy, etc.  Monitors the delivery of services in coordination with the consumer and third party service providers.  Assists consumers with related matters including consumers' eligibility for benefits through Medicaid, Medicare, Social Security, and private insurance.  Maintains up to date case records with the status of case activity, including progress notes on all contacts.  Proficient with establishing work relationships with client Demonstrates competence in verbal and written communication skills Ability to handle crisis situations with minimal supervision.          Company Name    Case Manager   10/2011   to   12/2013       Providing linkage and advocacy to children and adolescents and their families Assists families in developing the skills and supports necessary to enhance quality of life, increase adaptive functioning, and improve self-sufficiency in the community Provide services that include advocacy, referrals, evaluations, and treatment planning Performs on going evaluations of the family's strengths and needs to ensure timely and effective services Provide supportive counseling to improve day to day coping and problem solving skills Provide services in the home setting, school setting, and community setting Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners.  Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis.  Train new employees Completes mental health assessments on adult and adolescence populations to ensure proper treatment services Support team service process by participating in team service efforts such as service meetings.          Company Name    City  ,   State    Senior Teller/Relationship Banker   05/2006   to   10/2011       Responsible for a variety of duties aimed at providing client services such as receiving, paying out, and keeping an accurate record of all monies involved in paying and receiving transactions.  Performing more complex transactions such as: coupon collection, issuing official checks, large commercial deposits, close out transactions, cash advances Client Service in a team environment Cash handling experiencing involving large sums of money for Automated Teller Machines, as well as balancing and reconciling ATM Daily reconcilements of cash drawers Proactively initiate, develop, and manage long-term, profitable relationships.  Manage existing client relationships to identify future needs and consultatively address them.  Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners.  Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis.  Serve as primary contact for new account openings and cross sale of other products and services to clients and prospects.  Support team sales process by acting upon or referring identified client needs to other lines of business, including but not limited to, retail loan, mortgage, investments, private banking, insurance, small business, merchant services, and other areas.  Participate in team sales efforts such as team call nights, sales meetings, and debrief.  Employ BB&T supported sales techniques and processes whenever possible to better serve the client and branch team.  Serve as contact for client problem resolution and perform maintenance for current clients as dictated by the needs of the office.  Serve as contact in responding to client and non-client service inquiries as dictated by the needs of the office.  Support team service process by participating in team service efforts such as service meetings.          Skills     ATM, banking, benefits, Cash handling, counseling, Client, clients, delivery, financial, insurance, investments, notes, meetings, mental health, money, office, Monitors, problem resolution, problem solving skills, processes, progress, Psychology, quality, receiving, reconciling, retail, sales, supervision, phone, written communication skills   Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills    "
BANKING,"       BUSINESS ANALYST SR. TECHNICAL BUSINESS ANALYST         Highlights          C, C++, core java  Back Ends			: Oracle 9i, 10g, 11gRII,MS SQL Server-2005,IBM DB2  Computer Tech.		: UML  Web Designing		: HTML, XML  Operating Systems		: Windows 9X/XP/2000/2003 Server,  Linux Red hat 5, SUSE 11  Development Tools		: Rational Rose, MS Visio, MS Project, Oracle SQL Developer, 					  Crystal Reports, Java Workflow Editor, Eclipse  Application servers	: Jboss , Tomcat5, 5.0.1.GA,IBM Websphere App Server 7.  Databases & Tools      	: Oracle 9i, 10g, MS SQL 2008, Oracle Enterprise Manager Console, 				  SQL Developer, Power Builder 9.0  Bankind Application	: Finacle Ebanking Application by Infosys Ltd.              Accomplishments      WAYE(World Alliance for Youth Empowerment).  Completed Yes+ course with advance meditation techniques.  I hereby declare that all the above information furnished by me is true and correct to the best of my knowledge.  4.        Experience      Business Analyst Sr. Technical Business Analyst      Company Name              SDLC     Jul 2011   to   Dec 2013      Company Name         Requirement Gathering Requirement Analysis Release management Product management Product implementation role BRS analysis Feasibility analysis Vender management Client handling Product Management Highlights: Initiated new projects like mobile devices compatibility Key resource for Standard Product Enhancement and Documentation.  Interacting with Marketing Team to understand market demands.  Worked actively for ""Cloud SFA"" project to implement product on cloud technology.  Market research of competitive products for product enhancement.  Involved in pre-sales activities for understanding market and product enhancement.  Involved in ""30 Days Implementation Plan"" documentation for WSFA.  Actively involved in complete Software Development Life cycle to manage the project at every phase of SDLC in order to meet business requirements.  Exposure to industry verticals such as Banking, Pharmaceuticals and Healthcare.  Deciding time lines for UAT, Deployments, Staging movements, Live deployments.  Working as an Application Owner.  Online Banking India (Finacle Ebanking Application by Infosys Ltd.) Retail Internet Banking, India version migration from 6.2.3 to 11.0.2 PDF Statements integration with session validation Service Request module for Domestic and NRI Customers Online Banking International Geographies (UK, CA, DE, HK, SG) Funds Transfer (Scheduled, Hot Payments) Service request module (implementation of more than 100 Service requests) Click to Call Service Generate Password through OTP Tax certificates download (Integration and session validation) UI revamp for ICICI Bank UK Responsibilities: Handling RIB for UK, Germany, Canada as an Application Owner.  Co-ordinate with Business for requirement understanding.  BRS study, feasibility and Acceptance.  Discuss the approach with in-house Development team or vendor and get an approval on Cost and timelines.  Provide an Impact analysis Preparation of System test Cases UAT testing Change management (VSS checkout checkins) Release on UAT to Business for testing, acceptance and Sign-Off Co-ordinate with deployment team for Staging movement and Production movement Documentations : Approach Document (b) System Testcases (c) Release Doc (d)Live Deployment docs Guide production support team for Live issues RCA Co-ordinating with other related teams like UBPS, CDCI, core banking.  Troubleshooting and Responding to ad hoc exercises and Production issues.  Handling Level 3(Application owner) escalations for severe Live issues Vendor co-ordination Co-ordinate with Business for Requirement understanding and project sign-off Training Received: Information Security: Web / Mobile application threats.  Projects Implemented at Base Information Management Pvt.  Ltd.         Software Implementation Engineer     Dec 2008   to   Jul 2011      Company Name                 Dec 2008   to   Jun 2011      Company Name         Base E12 WSFA is a web based sales force automation solution to automate and make the sales process more effective and productive.  It captures Sales Person's Day-to-day activities and generates useful reports for top management and sales department.  Customized Solution for	-	Novartis India Ltd.  Franco Indian pharmaceuticals 2.  Project name	: Customer Relationship Management (Web Based J2EE) CRM application is used for sale order booking ,tracking , delivery for company's products.  It includes SMS based sales tracking.  Customized Solution for	-	Novartis India Ltd.	 3.  Project name	: Workflow Applications (Web Based J2EE) Workflow applications include solutions for company's internal use like Cash voucher approvals, Capital Expenditure approval process.  This applications master data is based on SAP masters and transactions.  So, we built up a Data bridge between our database and SAP database to synchronize the data.  Customized Solution for	-	Alkem Labs Roles and responsibilities for all above projects : To communicate directly with the client and gather details of requirement.  Documentation (URS,SRS).  Designing screen layouts Interact with development team, QC team for effective solution.  Impact analysis, Gap Analysis documentation.  Test cases review.  Application implementation on site.  Pilot Run and User Acceptance testing.  Application training, Go Live, Project sign-off.  Work with end-users to define and execute test scenarios and ensure appropriate end user training.  Technical Responsibilities: Provide detailed system requirement to client(Hardware/Software).  Production Server Setup (Windows 2003 Server / RedHat Linux 2.5).  Database setup (Oracle 10g R2.  IBM DB2,MS SQL 2005).  Standard database restore, Master Data preparation.  Application server installation and configuration(Jboss 5.1.0.GA & Tomcat6).  Software deployments(ear,war etc.).  Maintaining Versions and Deliverable.         Education      Bachelor of Engineering  ,   Information Technology   6 2008     University of Mumbai         Integrated Trading and Manufacturing (ITM,An ERP by Base 				 	  Information)
BI Tool			: BI Base (Business Intelligence tool by Base Information) Information Technology       Personal Information    Comprehensive problem solving abilities, excellent verbal      Interests    Passport, Visa Details          :	Visa: L2 EAD
Extracurricular activities          :	Actively participated in organizing collage 	events,Industrial Visits,
	Active member and volunteer for      Languages    English, Marathi, Hindi.      Skills    Go Live, ad, applications master, Approach, automate, automation, banking, BI, Business Intelligence, C, C++, Change management, competitive, CA, Hardware, Customer Relationship Management, CRM, Crystal Reports, Client, Databases, Database, delivery, Designing, Documentation, Eclipse, Editor, English, ERP, Funds, Hindi, HTML, IBM, DB2, IBM Websphere, Information Security, J2EE, Java, Jboss 5.1.0, Jboss, Languages, Linux, Market research, market, Marketing, MS Project, Windows 9, Windows, 2000, migration, Operating Systems, Oracle 9, Oracle, Developer, Oracle Enterprise Manager, Oracle SQL, PDF, Power Builder 9.0, Product Management, Rational Rose, Red hat 5, RedHat Linux 2.5, Requirement, Retail, Sales, SAP, SDLC, servers, SMS, Software Development, MS SQL Server, MS SQL, SQL, Tax, user training, Tomcat5, Tomcat6, Troubleshooting, UML, validation, Visio, Web Designing, Workflow, XML      Additional Information      PERSONAL DETAILS:
Comprehensive problem solving abilities, excellent verbal  written communication skills, ability to deal with people diplomatically, willingness to learn team facilitator hard worker. Name					:	Aaditya Vijay Hirurkar Date of Birth				:	20th Oct-1985 Sex					:	Male Nationality				:	Indian Marital Status			:	Single   Passport, Visa Details          :	Visa: L2 EAD
Extracurricular activities          :	Actively participated in organizing collage 	events,Industrial Visits,
	Active member and volunteer for     "
BANKING,"         RESEARCH ASSISTANT       Summary    Seeking a position in a research institution or a university      Skills          Managerial Accounting, Legal Environment of Business, Financial Management, Operations Management, Business Information Systems, Managerial Economics, Organizational Behavior and Management Processes, Quantitative Analysis for Business Decisions, Financial Statement Analysis, Marketing Management, Strategic Management, and Professional Paper and Presentation.Managerial Accounting, Legal Environment of Business, Financial Management, Operations Management, Business Information Systems, Managerial Economics, Organizational Behavior and Management Processes, Quantitative Analysis for Business Decisions, Financial Statement Analysis, Marketing Management, Strategic Management, and Professional Paper and Presentation.Microsoft Word     Microsoft ExcelMicrosoft PowerPointMicrosoft ProjectMicrosoft AccessMicrosoft Outlook Express          Experience     02/2005   to   05/2005     Research Assistant    Company Name          College of Business Administration and Economics, New Mexico State University, NM.  Do market research, prepare and write business and marketing plans for start-up companies.  Work under the supervision of Dr. Kevin Boberg, Associate Dean.         01/2002   to   01/2003     Officer    Company Name          Industrial and Commercial Bank of Vietnam (http://www.icb.com.vn)
Translated banking documents in English to Vietnamese.  Acted as an interpreter when needed.  Developed and maintained the correspondent banking relationship with Russian banks.  Kept track of loans borrowed from foreign banks.  Worked on the Returnee project between Vietnam and the German Reconstruction Bank.  Did other administrative and clerical work.         02/1999   to   02/2001            02/1999       Company Name          Certificate of Liaison Officer by the Ministry of Trade, Vietnam (http://www.mot.gov.vn) Group Prize) in the National Students' Scientific Research Competition organized by the Ministry of Education and Training (http://www.moet.edu.vn).  Innovative Medal for the Youth.  2
Page  of 2.          Education and Training     2005     Master of Business Administration      New Mexico State University                 May 20, 2005     NM      4.00       2002     Bachelor of Economics      Foreign Trade University   Ôºç   City    Vietnam    Recipient of the 2004-2005 Glen Yoquelet Scholarship, College of Business Administration and Economics, New Mexico State University, NM.
Graduate Assistantship, College of Business Administration and Economics, New Mexico State University, NM.          Activities and Honors      Certificate of Liaison Officer by the Ministry of Trade, Vietnam (http://www.mot.gov.vn) Group Prize) in the National Students' Scientific Research Competition organized by the Ministry of Education and Training (http://www.moet.edu.vn).Innovative Medal for the Youth.      Additional Information      Awards, Honors and Achievement
2004     "
BANKING,"         FOUNDER AND PROJECT MANAGER           Summary     A result-driven, client-centric, and committed Client Services Officer with over seven years of experience in the financial services industry.  Bringing expertise, enthusiasm, and passion to serve above and beyond client's needs, build relationships, and maximize potential profitability and productivity.       Highlights         *Client Services Management   *Portfolio Management   *Project Management   *Securitization   *Corporate Trust   *Compliance     *Asset-Backed Securities   *Insurance   *Cash & Collateral Management  *General Accounting and Taxation    *Strong interpersonal and collaborative skill   *Microsoft Office with advanced Excel skills           Accomplishments      Created raving-fan clients through meticulously maintaining superior provision of excellent client services at all times while serving as a Client Service Officer at Deutsche Bank  Achieved high satisfaction from top-tier clients and management for the administration of high-volume trust portfolios expanding department's branding and capacity while working as a Financial Analyst at American International Group  Increased the manageability for more than 500 collateral trust accounts at American International Group         Experience      Founder and project manager    October 2012   to   June 2015     Company Name          Directed and coordinated activities to build an online platform for Vietnam's SMEs and companies  Fostered communication internationally with team members on project targets, achievements, and improvements  Researched Vietnamese market to assess risk and opportunity to help develop and implement objectives          Client Service Officer, Associate    February 2007   to   October 2012     Company Name   -   City  ,   State      Served as a primary contact for clients; and liaised with manager, trading desk, operations, custodians, and other related third-parties on a daily basis  Produced daily report for collateral portfolios totaling over $1.7B utilizing Bloomberg and other in-house systems; and reported them timely and consistently to top-tier clients and upper management  Managed monthly and quarterly P&I distribution for $10B of Asset-Backed Securities; served and executed daily administrative and transactional activities on behalf of the client as the primary Trustee; optimized daily investment in accordance with client's direction through an array of permissible short-term and longer-term instruments such as Commercial Paper, Time Deposits, Treasury Notes, Mutual Fund, and others financial products   Received 100% client satisfaction rate and achieved all repeated businesses for 5 consecutive years    Successfully administered and serviced a brand-new securitized product resulted in an expansion of department's capacity, visibility, and profit during a period of global economic and financial instability   Ensured that certifications and reports are received timely and complied with regulatory requirements set forth in the Trust Agreements and/or other governing Legal Agreements  Diligently monitored and ensured that account transactions were clear of red flags for fraud, embezzlement, money laundering, false accounting statements, organized crime, and terrorist financing  Reviewed and involved in discussions of Legal Agreements, corporate trust insights, Dodd-Frank Act, SEC regulations and banking regulations with internal departments, other major banks and institutions   Applied leadership skills through active participation in numerous projects for various system enhancements, cross-business connectivity, innovate services, and overall productivity and efficiency   Involved with but not limited to account analysis, reconciliation, and Know Your Customer process          Financial Analyst    February 2004   to   January 2006     Company Name   -   City  ,   State      Managed more than 100 corporate trust portfolios with a combined market value in excess of $15B and consisted of an eclectic variety of financial instruments   Effectively administered and reported daily large trust funds for Morgan Stanley, Exxon Mobil Corporation, and Harvard and consistently received high satisfaction from clients and upper management  Increased productivity and manageability for 700 collateral accounts through reorganization and restructure   Coordinated, reviewed, and reconciled 30 high-profile cash collateral accounts and delivered before deadline   Diligently reviewed assigned accounts  for compliance with all reporting requirements.  Recommended innovative alternatives to generate revenue and reduce unnecessary costs  Achieved revenue growth for our department by taking on 10 additional reinsurance collateral accounts           Education      B.S   :   Finance  ,   2004    Rutgers University, Rutgers Business School   -     State       Finance Certified Corporate Trust Specialist, American Bankers Association, New York	         2011         Professional Affiliations     Women On Wall Street, Princeton in Asia, local charities in Vietnam, Member          Since 2007  Business English for Professionals and Entrepreneurs, Founder 			        Since 2015  Vietnam Entrepreneurs of Today and Tomorrow Network, Founder 			        Since 2014       Related Strengths     ‚Ä¢ Excellence client orientation   ‚Ä¢ Work well in a high paced and high pressure environment  ‚Ä¢ Strong problem solving and creative thinking  ‚Ä¢ Technically savvy     "
BANKING,"         SVP, REGIONAL SALES DIRECTOR WEALTH MANAGEMENT           Executive Profile    * Exceptional follow-through abilities and detail oriented; able to plan and foresee strategies from concept to successful completion * Versatile; proven ability to manage multiple projects * Able to build lasting rapport; posses strong interpersonal skills; able to work effectively with individuals on all levels, effective motivator of self and others * Capable speaker and communicator, with refined skills in presentations, education, and client relations building * A resource person, problem solver, trouble shooter and a creative turnaround banker * Self-assured, confident, dependable and responsible in pursuing and closing sales; thrive in challenging situations requiring the ability to learn new skills Associate with an organization that will benefit from my initiatives, capabilities and contributions, ultimately qualifying for advancement and increased decision-making responsibilities:        Core Accomplishments      Developing business within emerging and highly competitive business market; outstanding presentation, leadership qualifications  Responsible of managing a team of 24 relationship managers for delivering personalized financial strategies to affluent clientele through banking and borrowing needs, as well as, investments services. My responsibility and accountability is to manage a team that service a portfolio of affluent households with investable assets of $500, 000 up to $2,000,000 . The primary objective of this trusted advisor is to grow client assets, retain and acquire new clients through being the single point of contact for all banking needs.. This role will require a holistic delivery of outstanding service and sales solutions to meet clients' financial needs and goals        Professional Experience      Company Name     September 2014   to   Current     SVP, Regional Sales Director Wealth Management   City  ,   State    Responsible of managing a team of 24 relationship managers for delivering personalized financial strategies to affluent clientele through banking and borrowing needs, as well as, investments services. My responsibility and accountability is to manage a team that service a portfolio of affluent households with investable assets of $500, 000 up to $2,000,000 . The primary objective of this trusted advisor is to grow client assets, retain and acquire new clients through being the single point of contact for all banking needs.. This role will require a holistic delivery of outstanding service and sales solutions to meet clients' financial needs and goals.        Company Name     April 2014   to   September 2014     SVP, Group Leader   City  ,   State    Managed Citizens Bank's Business Banking Contact Center in RI and PA, this was a Short term project to enhance the client experience and to create efficiencies in all Phonebank related sales activities. Total FTE responsible 210        Company Name     April 2004   to   March 2014     SVP, Regional Manager-Business Banking Group   City  ,   State    * Manage a team of 21 Business Banking Officers in Boston Downtown Region * Member of Citizens Management advisory council.        Company Name     January 2002   to   April 2004     Business Banking Officer   City  ,   State            Company Name     April 2000   to   December 2001     Branch Business Banker   City  ,   State            Company Name     January 1997   to   January 1999     Department Head, Men's Wear   City  ,   State    * Managed a sales staff of 15 and established a follow-up program for the sales team * Expanded Dockers Men's Wear business from $2 mil to $3 mil while maintaining gross margin in excess of 50% * Analyze needs, submit recommendations and implement cost-effective programs encompassing market research, sale support materials and customer services        Education      Babson College Executive Education     2011       MA  :   Executive Leadership Management Programme    Babson College Executive Education Executive Leadership Management Programme 2011 Investment Licenses Series 7 & Producers Life and Health registered in MA        Commercial Lending Training Program   2008         Citizens Bank    Commercial Lending Training Program, Citizens Bank, 2008 Moody's Analytic's, inc..        University of Ottawa     1997       BSc  :   Economics    BSc Economics 1997 University of Ottawa        Professional Affiliations     Citizens Management advisory council       Presentations     Capable speaker and communicator, with refined skills in presentations, education, and client relations building.       Skills     Sales, Market Research, Sales Staff, Sales Team, The Sales, And Sales, Clients, Regional Sales, Sales Director, Solutions, Wealth Management, Class, Client Relations, Closing, Closing Sales, Coaching, Comprehensive Large Array Data Stewardship System, Confident, Credit, Customer Service, Detail Oriented, Exceed, Journal, Leads, Problem Solver, Receptionist, Retail Sales, Self Motivated, Territory, The Sale, Sales Activities, Series 6, Series 7    "
BANKING,"         MEMBER SERVICES REPRESENTATIVE       Summary    Skilled relationship-builder who is able to establish easy rapport with customers, building trust and respect.
Highly service-oriented individual who is responsive to need and thorough in follow-through.
Organized, effective multitasker with excellent coordination skills and a keen attention to detail.          Experience      Member Services Representative   03/2015   Ôºç   Current     Company Name     City  ,   State       Promoted from Cashier to Lead Cashier to help train staff and facilitated huddles in the morning (Meijer).  Among the top 10% advisers in Telephone Banking in 2011 and 2012 Peer coach for new and other existing
employees Peer to Peer Winner (JP Morgan Chase).  Received ""Best of the Best"" Award for Outstanding Customer Service in 2012 (JP Morgan Chase).  In 2013 and 2014 ranked in the top 5 of Columbus Fraud Analysts with zero bottom box/ Subject Matter Expert for
new and existing employees (JP Morgan Chase).  Led and facilitate team meetings in the absence of a manager (JP Morgan Chase).  In 2015 promoted from Member Service Representative Trainee to Member Service Representative (OPERS).  Responds to inbound telephone inquiries from members, benefit recipients, and others regarding all OPERS
benefits and services.  Provides benefit information necessary for members to make informed life-path decisions regarding benefit
selection, account changes, etc.  Promotes self-service and benefit awareness by promoting resources such as the Member Benefits System and
the OPERS website, and providing assistance in navigation of those sites Fosters a strong customer service and
team-oriented work environment.  Takes ownership by following through and ensuring timely and quality service.          Risk Operations Analyst II   08/2014   Ôºç   02/2015     Company Name     City  ,   State       Pinpointed fraud trends specific to online money movement and communicated information to colleagues within
department.  Researched monetary transactions made at Chase.com, ensuring validity of transactions and security of
customer accounts.  Collaborated across lines of business within Chase to better serve customers and reduce delay in online money
movement.          Risk Operations Analyst   07/2013   Ôºç   08/2014     Company Name     City  ,   State       Answer high volume incoming calls from internal Chase colleagues and account holders who require assistance
with deposit holds, New Account Screening, Fraud Activity, Account Restrictions, AML Closures, Kiting and
AAU Closures.  Detect fraud to prevent loss for the customer and Chase, by reviewing necessary documents and investigate
account activity as wells as the history of the account holder.  Adhere to regulatory, legal and bank requirements.  Screen accounts to ensure, the customer meet and comply
with KYC policy and procedure of Chase and to verify no risky business is/or has been initiated, which could pose
a potential risk to the bank.  Provide peer coaching, walk the floor as a SME to provide assistance to analyst with complex customer issues
and assist new hires once on the production floor.          Senior Service Specialist   12/2012   Ôºç   06/2013     Company Name     City  ,   State       Enforced relief to the customers by reviewing the situation, ensuring consumer satisfaction throughout the
de-escalation process.  Investigate and solve customers' long-standing or complex problems.  Duties included working with site leaders
to investigate complaints and suggest improvements.  Identify and highlight issues that impact policies, processes and procedures for the necessary
changes/improvements.  Maintain accurate and timely records of correspondence or discussions with the customers in various systems.          Customer Service Specialist   01/2010   Ôºç   11/2012     Company Name     City  ,   State       Remained up to date for developments and changes in products, services, policies and procedures by reading job
aid guides, attending briefing/meetings and completing courses.  Participated in a variety of special projects as requested by management, including piloting system and/or
process improvements.  Demonstrated appropriate and professional phone skills.  Exhibited composure and patience.  Received inbound calls, volume of 80-150 daily.  Make sure the customers understand all products and services.  Duties included keeping clients current and up to date with personal, CD, and/or business accounts, credit card,
auto/ school/mortgage loans, and/or line of credit accounts, in a professional detailed manner.  Process orders for customers, debit/credit/liquid cards, checks, check registers, account and/or tax statement.  Online trouble shooting, helping the customer navigate Chase online Duties included but not limited to password
and code resets, access to accounts online, account alerts via text or email.  Create claims for customers and follow up with claim making sure any incorrect charge is corrected.  Meeting each goal for every month duties included but not limited to: maintaining low handle time on the phone,
and maintaining great Customer surveys.  Having team meetings twice a month to give ideas for better service and share experience's to learn from.  Peer coaching new hired bankers.          Intern   06/2008   Ôºç   08/2008     Company Name     City  ,   State       Develop and prepare packets containing information about social service agencies, assistance organizations,
and programs that might be useful for inmates or offenders.  Write reports describing offenders' progress.          Customer Service Specialist   10/2004   Ôºç   02/2010     Company Name     City  ,   State       Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.  Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is
adequate change.  Receive payment by cash, check, credit cards, vouchers, or automatic debits.  Assist customers by providing information and resolving their complaints.  Answer customers' questions, and provide information on procedures or policies.  Issue receipts, refunds, credits, or change due to customers.  Sell tickets and other items to customers.  Process merchandise returns and exchanges.  Cash checks for customers.          Education       2008   Associate of Arts  :  Wright State University   -   Criminal Justice Sociology    City  ,   State      Criminal Justice Sociology        Skills    analyst, Banking, Benefits, Cashier, CD, coach, coaching, com, credit, clients, Customer Service, debit, email, Issue receipts, legal, meetings, access, money, mortgage loans, navigation, policies, processes, progress, quality, reading, surveys, tax, Telephone, phone skills, phone, trouble shooting, website   "
BANKING,"         VICE PRESIDENT OF MEMBERSHIP         Professional Summary    Talented business development professional with over 10 years of experience in different facets of Business Development, including sales, marketing, and product management. Outstanding communicator with the natural ability to build and develop strategic relationships with key contacts, including corporations, foundations, endowments, and high-net worth individuals. Proven track record securing new business.      Core Qualifications        Proficient in the Moves Management Fundraising Process
*Proficient in MAC OS, Windows Vista and XP, MS Office (Word, PowerPoint, Excel, Access, Project, and Outlook), Advanced Internet Skills            Experience        01/2015   to   Current    Company Name   Ôºç   City  ,   State      Design a fund development plan using move management, including social media campaign.  Manage a portfolio of manager donors and prospects.  Participate in various national events to promote the organization including national legislative days and United Nation days.          Vice President of Membership  ,   06/2013   to   Current    Company Name   Ôºç   City  ,   State      Design, implement and facilitate a strategic membership development plan Collaborate with fundraising and public relations committees to further develop the brand of NCBW Coordinate Community Relations activities Implement and facilitate a strategic membership development plan for NCBW Participate in various community events and projects to promote the organization Manage membership retention and reclamation strategies.          Board of Directors  ,   06/2013   to   Current    Company Name   Ôºç   City  ,   State      Collaborate with sales and grow new chamber members in the East area of Charlotte Develop relationships with top business stakeholders in the east Charlotte region Initiate and provide leadership in the development of programming in the chapter that promotes the objectives of the Chamber of Commerce, and motivate others to reinvest in the initiatives within the business community Develop chapter sponsors to fund programming and chamber events Coordinate Community Relations activities October.          Commercial Relationship Manager  ,   06/2013   to   Current    Company Name   Ôºç   City  ,   State      Manage business relationships for business clients that are between 5 to 15 Million in revenues Maintains primary relationship contact for a portfolio of 75 existing clients Delivered year over year growth of 20% Identifies and facilitate the cross-selling effort of all bank's services.  Monitor on an ongoing basis, information concerning customer performance, abilities, and the industry to determine that loan is an acceptable risk Participate in various community organizations and projects to promote the image of the bank Develop relationship with community partners to further build the brand and develop business for SunTrust.          Work Officer, Assistant Vice President  ,   06/2012   to   06/2013    Company Name   Ôºç   City  ,   State      Increased active SunTrust at Work company participants through outside sales calls within the market to gain new business clients and maintain and expand existing bank retail, business banking, commercial and other line of business client relationships.  Developed a regional business plan for SunTrust at Work account acquisition Onboarded  62 new SunTrust at Work companies since mid-July 2012 Created and Delivered internal training and scripting for SunTrust at Work for retail area teams Work on internal marketing taskforce and consulted with training company on internal SunTrust at Work training objectives and execution Perform and schedule onsite employee educational financial literacy seminars and account enrollments.          Sales Officer, Assistant Vice President  ,   02/2010   to   06/2012    Company Name   Ôºç   City  ,   State      Developed regional BB&T @ Work account acquisition business plan and executed internal training for retail team Grew transactional accounts and retail health savings accounts portfolio by 3,136 and grew account balances by $8,999,043 in 2011 through onsite employee presentations through the BB&T @ Work Program.  Delivered 1.2 million in fee based revenue through the BB&T @ Work program retail account portfolio.  Ranked number 3 region out of 36 regions for February 2012 having over 600 accounts and $1.96 million dollars in account balances.  Manage relationship bankers in 23 branches in the BB&T @ Work relationship banker champion program capitalize on existing commercial and corporate BB&T relationships Conduct outside sales calls within the market to gain new business clients and maintain and expand existing retail and business banking client relationships Perform onsite employee educational financial literacy seminars.          Business Development Representative, Assistant Vice President  ,   07/2005   to   01/2010    Company Name   Ôºç   City  ,   State      Recruited into BB&T's award winning and nationally recognized Leadership Development Program.  Graduated and became a Business Development Representative responsible for increasing awareness of BB&T's Payroll Services Division and growing revenues within a geographical defined territory to include the staff of 42 branches.  Opened a completely unworked market, surpassing sales goals in spite of no market share and two payroll software releases within a 2 years period.  Grew fee based revenue annually of $160,000 per year in the Business Development role.  Coordinated and conducted product knowledge meetings throughout region so that bankers are more effective at identifying clients and making appropriate recommendations Developed education tools, marketing supplies, and presentation materials to effectively illustrate, communicate, and sell the concepts regarding payroll task and outsourcing Acted as a liaison between BB&T Payroll Services Corporate Office and BB&T's Mid-South & North Florida Banking Networks communicating company updates, changes with product & service offerings, region trends, and successes.          Education      Bachelor of Arts  :  Business Administration Marketing Concentration & History  ,  May 2005    Salem College   Ôºç   City  ,   State      Business Administration Marketing Concentration & History        Masters  :  Business Administration  ,  May 2012    Georgia Southern University   Ôºç   City  ,   State      Business Administration        Professional Affiliations    Graduate of Farr and Associates, Mastering Leadership Dynamics, 2010
*National Coalition of 100 Black Women-National Board of Directors 2016
*Charlotte Chamber of Commerce- East Charlotte Chapter Chairperson, 2016      Skills    banking, develop business, Business Development, business plan, Community Relations, client, clients, financial, Fundraising, image, Internet Skills, leadership, Leadership Development, MAC OS, marketing, market, materials, meetings, Access, Excel, MS Office, Office, Outlook, PowerPoint, Windows, Word, Networks, outside sales, Payroll, presentations, programming, public relations, retail, selling, sales, seminars, scripting, strategic, Vista   "
BANKING,"         SENIOR STUDENT ACCOUNTS OFFICER           Summary     Dedicated Financial Aid/Student Accounts Officer with 7 years of experience delivering outstanding service to prospective and current students and their parents. Well-versed in working with student information systems, Campusvue, PowerCampus and PowerFAIDS. Extensive experience working with student financial aid programs and federal regulations. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains a positive attitude and works hard to build team relationships.Desires a role of increased responsibly and authority. Experienced in budgeting and strategic planning.       Highlights          Microsoft Office  ImageNow  CampusVue  PowerCampus  PowerFAIDS  VA Once  Right Signature   Ten Key      Documentation and reporting  Packaging student aid awards  Federal financial aid need analysis  Polished communication skills  Process implementation  Cultural sensitivity  Problem resolution  Member of NASFAA            Experience      Senior Student Accounts Officer    September 2012       Company Name   Ôºç   City  ,   State      Complete financial planning with prospective and current students   Ensure that students are aware of enrollment requirements to receive Federal and Institutional Aid  Award and certify Federal and Private Loans for undergraduate and graduate students   Counsel and advises students and parents on their financial options and  obligations   Award financial aid and adjust funds due to enrollment status   Audit student files to ensure compliance with Federal regulations  Collect current and past due payments from new, current, and withdrawn students   Work with students to set up payment plans that fit their budget and meets University guidelines   Provide quality customer service to all students, faculty and staff  Maintain logs and records of all tasks   Train new employees   Manage a caseload of 400 students   Counsel VA students on their benefits   Complete the financial aid verification process   Responsible for invoicing self pay students   Responsible for retention goals   Ensures students are financially eligible to continue their classes   Maintain a performance record of at or above 99% of students to be packaged and repackaged    Assist with Ready to Pay reports   Assist with the  Federal Work Study Program.          Financial Aid Officer    December 2010   to   September 2012     Company Name   Ôºç   City  ,   State      Completed financial planning with prospective and current students   Counseled and advised students on their financial options and obligations   Audited and reconciled VA and  financial aid files to ensure compliance with Federal regulations   Provided financial aid information to all groups within the organization   Worked with other organizations and departments to promote Financial Aid awareness   Developed and implemented policies and procedures within the department   Helped hire, train and motivate new staff members within the department   Certifying official for the Department of Veteran Affairs   Served on the Student Activities Board   Campus Facilitator for MBA distance learning classes   Worked with students to set up payment plans that fit their budget and met University guidelines   Helped maintained the 90/10 ratio.          Student Accounts Officer and Financial Aid Officer    April 2008   to   September 2010     Company Name   Ôºç   City  ,   State      Completed financial planning with prospective students   Counseled students on their financial obligations  Certifying official for the Department of Veteran Affairs   Handled accounts receivable and accounts payable   Helped maintain the 90/10 ratio          Financial Service Representative    March 2007   to   April 2008     Company Name   Ôºç   City  ,   State      Sold, opened and maintained customer accounts   Opened and closed loans   Made sales goals   Responsible for lobby management   Licensed Insurance Agent of SunTrust Investment Services, Inc.  Recommended innovative alternatives to customers reduce unnecessary   Researched market trends and surveys and used information to stimulate sales  Lectured on financial management strategies and problem resolution techniques          Teller Supervisor    September 2006   to   March 2007     Company Name   Ôºç   City  ,   State      Managed 5 tellers  Created end of the month reports   Enforced bank guidelines  Handled customer complements and complaints   Trained and coached new and current tellers   Vault Teller          Financial Service Representative Level 2    January 2005   to   January 2006     Company Name   Ôºç   City  ,   State      Sold, opened and maintained customer accounts  Opened and closed loans  Led sales meetings          Teller    November 2004   to   February 2006     Company Name   Ôºç   City  ,   State      Made referrals for potential sales  Advised customers on new products  Cashed checks  Handled deposits          Education      Masters of Business Administration   :   Human Resource Management  ,   2010    Colorado Technical University   Ôºç   City  ,   State      GPA:   GPA: 3.73    Human Resource Management GPA: 3.73        Bachelor of Science   :   Business Administration  ,   2008    Virginia Commonwealth University   Ôºç   City  ,   State       Small Business and Entrepreneurship         Select  One                Interests          Additional Information          Skills       "
BANKING,"         ACCOUNT RECEIVABLE           Executive Summary    Champion of continual process improvements to create more efficient work environments. Leads by example, developing, mentoring and sharing best practices across lines of businesses. Analytical judgment with the ability to analyze and determine course of action required to meet client delivery requirements. Excellent communication skills, organizational skills and customer service skills. Supports diversity, organizational astuteness, and demonstrates consistent ability to develop and deepen client and partner relationships. Received awards for Customer service and satisfaction consistently ranked in the top 88%. Awarded top performer out of 18 location for consistent and precise working standards within the banking industry.       Core Qualifications        Microsoft Office, Excel, Access, PowerPoint, Lotus notes, Outlook, 10 key, Data entry            Professional Experience      Account Receivable    January 2014   to   January 2014     Company Name   Ôºç   City  ,   State      Processed and verified all incoming checks inputting the client information into the system.  Prepared invoices for recording, process all account receivable and deposit cash receipts.  Maintained records of the debits and credits and update the system.  Audited financial reports for accurate recording and process.  Provide daily report for to ensure proper debits and credits are applied.  Reconcile account booking saving over $1,000 from errors and omission from customers on outstanding invoices.  Communicated with manager and other team member to resolve outstanding issues.          Treasury Services Advisor    January 2013   to   January 2014     Company Name   Ôºç   City  ,   State      Researched, analyzed, and resolved a wide range of treasury, cash management and or depository products and service for Global Large Corporate accounts.  Provided a depth knowledge of Account Reconcilement, Cash Vault services, deposit demand accounts, Electronic File Transmission, Cash Pro online usage, Automated Clearing House payments Wire Services and various treasury products and services Provided independent account management, client servicing and implementation coordination of new services for highly complex accounts.  Identified opportunities to initiate client collaboration in the development of product services including recommending new products to clients.  Displayed excellent client service skills while building and sustaining a client portfolio of over $56MM in revenue.  Awarded Bank of America Silver medal for customer satisfaction score rating in top percentile.  Provided day-to-day account servicing and resolution of routine to moderately complex inquiries (such as ACH, ARP, cash vault, lockbox, DDA and other platform) and operational requests for accounts and clients.          Lead Ops Representative    January 2007   to   January 2013     Company Name   Ôºç   City  ,   State      Assisted and managed a team geared to retrieve checks from Image ATM and organize the daily Workflow.  Responsible for debiting/crediting customer's general ledger accounts, with minimal impact to the Bank and clients.  Established and maintained regular management routines to identify and communicate key priorities with stakeholders.  Effectively influences clients to prioritize reporting efforts and follow best practices.  Established and maintained effective filing system to identify and communicate system production issues to include resolution or escalation to reduce customer impacts.  Effectively influences internal partners to prioritize and resolve outstanding system issues.  Escalated problems to the appropriate line of business.  Prepared and organized information for analytical reports, prepare and facilitate meeting agenda and other data as needed.  Give internal business partners and external clients tours of the department.  Maintained time keeping schedule for associates absence, tardiness, vacation and sick leaves.          Cash Vault    January 2010   to   January 2012     Company Name   Ôºç   City  ,   State      Prepared incoming cash from customers, counting and strapping it with the help of a cash counting machine.  Executed all aspects of system hardware operations that required the input of large quantities of cash into the machine.  Resulting in minimal impact to clients.  Prepared cash out or cash in ticket to adjust out of balance issues.          Customer Service Representative    January 2008   to   January 2010     Company Name   Ôºç   City  ,   State      Executed all aspects of customer service incoming call center including inquiries, billing and activation of cellular service.  Answered telephone for service questions for customer support,document the client needs.          Lead Sorter Operator    January 1997   to   January 2007     Company Name   Ôºç   City  ,   State      Check Processing) Managed a team of experts that executed all aspects of system hardware installs and repairs regarding check 21 Sorter Operations.  Resulting in 40% increase to Bank of America and its clients and a quick turnaround on all Service Level Agreements.  Acted as subject matter expert relative to designing, documenting, implementing, monitoring and identifying qualitative improvement opportunities in Bank of America.  Resulting a 100% enhanced process improvements and cost savings.  Established and maintained regular management routines to identify and communicate system production issues to include resolution or escalation to reduce customer impacts.  Effectively influences internal clients to prioritize and resolve outstanding system issues.  Interviewed potential associate applying knowledge of laws, policies and regulation.          Education      Associates Degree   :   Applied Science, Criminal Justice  ,   2009    DeKalb Technical Institute   Ôºç   City  ,   State      Applied Science, Criminal Justice        M&K   :   Education        City  ,   State      Education        Certification as Nursing Assistant -2004
CPR certified and First Aid Training
MLS Real Estate School- 2004
Compliance training for Anti-Money Laundering, timekeeping, and other bank and federal regulation                  Skills    10 key, account management, ATM, balance, billing, call center, cash management, hardware, CPR certified, client, clients, customer satisfaction, customer service, customer support, Data entry, designing, filing, financial, First Aid, general ledger, Image, Lotus notes, Access, Excel, Money, Microsoft Office, Outlook, PowerPoint, Nursing, policies, quick, Real Estate, recording, repairs, reporting, Service Level Agreements, telephone, Transmission, treasury, Workflow   "
BANKING,"         VICE PRESIDENT       Summary    Seeking a Program/Project Management position to utilize and expand my talents, knowledge and experience.          Experience      Vice President   01/2011   to   Current     Company Name   City  ,   State       Manage cross functional and cross business unit projects to reduce expenses and best utilitize company resources Site Strategies Divestitures Create repeatable reporting processes of data to support current and future projects Designed project plan templates for future project managers to board new consumer customers in 120 days or 90 days or less depending on the size of the prospective customer.  Created a document repository for future project managers Create and maintain strategic reports for senior management.          Risk Management Analyst, Vice President   01/2007   to   01/2011     Company Name   City  ,   State       Managed cross functional and cross business unit projects.  Identify Consumer loans in the Commercial Bank; work with the business to ensure coding is correct and taking any necessary steps to have these loans exit.  Develop credit file checklists, product specific coding matrices, Green Light Memo and other tools to streamline and assist the business in meeting Risk requirements.  Participated in writing several chapters for the Commercial Banking - Decentralized Policies and Procedures (Annual Reviews, ACH Facilities, GFCIDs, GFPIDs, CAGIDs, Continuity of Business and PSE Guidelines).  Developed an Annual Review process for CBTX and worked with the business to bring all loans into compliance.  Developed training on GFCID, GFPIDs and CAGIDs for business and worked closely with RMs and RSOs to ensure all classifiably managed loans had proper Global Risk Reporting identifications.  Managed derivative facility process for CBTX and then Decentralized Central Region including documentation, system input and reporting.  Re-engineered the derivative process for all regions in the US Local Commercial Bank.  Updated the coding and programming for the Facility Data Input Template for CRMS.  Managed data quality initiatives for US-Citi Commercial Bank (CCB) systems.  Re-engineered the Credit Authority Delegation process for CBTX and later for all regions in the US Local Commercial Bank.  Maintain Credit Authority Delegation database and reporting and documentation for US-LCB.  Presently the COB Coordinator for Risk Organizations in Texas and California.  Create various monthly Risk reports for management.          Project Manager, Vice President   01/2003   to   01/2007     Company Name   City  ,   State       Managed large scale projects (over 40 hours of effort and budgets greater than $200K).  Facilitated requirements gathering with business partners and documentation.  Created Project documentation following (Software Development Life Cycle) SDLC guidelines.  Liaison between business partners and technology teams.  Reported status updates to senior management for both technology and commercial businesses.  Analyzed and resolved target problems with effective solutions.  Complied with project policy and procedures and use of Mystic system.  Wrote compliance initiatives for corporate security policies.  Provided application support for Saratoga, TCL, PCFS2000, Stucky, Davox and NICE.  Designed and supported reports in Crystal Reports.          Business System Analyst, Associate Vice President   01/2000   to   01/2003     Company Name   City  ,   State       Researched technology business solutions to increase efficiency and revenues.  Liaison between business partners and technology teams for commercial business lending, small business finance, public finance and manufactured home finance customers.  Reported and communicated status with senior management.  Managed a conversion project from DOS based TCL to Windows TCL for commercial lending customer.  Created and/or modified numerous Crystal Reports for commercial lending customer improving efficiency.  Provided support and maintenance for Saratoga, TCL, PCFS 2000, T Soft, Laser Pro Lending, and Micro Soft desktop programs.  Managed and organized moves for business partners.  Analyzed and resolved target problems with effective solutions.          Education      BCIS degree      Northlake College   City  ,   State       GPA:   GPA: 3.0    GPA: 3.0        BCIS degree      North Central Texas College   City  ,   State       GPA:   GPA: 3.35    GPA: 3.35        Interests    Church activities, Baseball and Football spectator, Gardening, Community Leader. Volunteer Organizations	1998 - 2001     Board Member and Commissioner for Lewisville Baseball           Association 2004 - Present  CASA of Denton County - advisory board member 2009 - Present   Lewisville Task Force - founding board member 2010 - Present  Lewisville Independent School District Board of Trustees 2015 - Present  Denton County Appraisal District Board       Additional Information      Interests Church activities, Baseball and Football spectator, Gardening, Community Leader. Volunteer Organizations	1998 - 2001     Board Member and Commissioner for Lewisville Baseball           Association 2004 - Present  CASA of Denton County - advisory board member 2009 - Present   Lewisville Task Force - founding board member 2010 - Present  Lewisville Independent School District Board of Trustees 2015 - Present  Denton County Appraisal District Board         Skills    streamline, Banking, budgets, business solutions, commercial lending, conversion, Credit, Crystal Reports, database, documentation, DOS, senior management, finance, functional, Laser, Windows, 2000, NICE, Policies, processes, coding, programming, quality, reporting, requirements gathering, RMs, SDLC, Software Development, strategic, TCL   "
BANKING,"         TERADATA SENIOR ASSOCIATE CONSULTANT       Summary     Highly dependable Teradata Database Engineer successful at troubleshooting and debugging. Supportive and enthusiastic team player dedicated to streamlining processes and efficiently resolving project issues.       Highlights          Teradata BTEQ,Fast Load,PL/SQL  Oracle  Basic Unix  Autosys Job Scheduler using JIL      SQL Query writing  SQL Performance Tuning  BTEQ            Accomplishments     Developed custom database designs which is used for strong and fast analytical report for wider audience across the organization.        Experience      Teradata Senior Associate Consultant     Dec 2014   to   Current      Company Name   Ôºç   City  ,   State     Project Description :   iOS Mobile Application for Business Analytics Reporting This project aims at developing an Oracle and Teradata layers for pushing the data to iOS Mobile Application.    Responsibilities:    Performed data analysis and gathered columns metadata of source systems for understanding requirement feasibility analysis.  Worked on optimizing and tuning the Teradata and Oracle views and SQL's to improve the performance of batch and response time of data for users  Implement the code changes through change management tools.  Worked closely with business users to come up with detailed solution approach design documents.  Used Teradata utilities like Bteq to build Teradata procedures.  Provided initial capacity and growth forecast in terms of Space, CPU for the applications by gathering the details of volumes expected from Business.  Prepared low level technical design document and participated in build/ review of the BTEQ Scripts.  Provided support during the system test, Product Integration Testing and UAT.  Coordination of all the offshore development from onsite from assigning the job till code delivery and signoff.  Verified if implementation is done as expected.  Done the impact assessment in terms of schedule changes, dependency impact, code changes for various change requests on the existing Data Warehouse applications that running in Production environment.  Provided quick production fixes and proactively involved in fixing production support issues.  Liaised between different implementation groups (Both source and target systems) and monitored the implementation activities.  Analyze business requirements, designs and write technical specifications to design/ redesign solutions.  Coordinate with Configuration management team in code deployments. Environment: Teradata14, Oracle PL/SQL, BTEQ, Basic Unix          Senior Associate Consultant     Mar 2012   to   Dec 2014      Company Name   Ôºç   City  ,   State     Project Description :   Development and maintenance of semantic/downstream layer in a data warehouse for Business user reporting. This project aims at building and maintaining a data mart on Enterprise Data warehouse, in order to increase the efficiency of the reporting, support business users in performing, more robust analytical reporting and decision making capability.    Responsibilities :    Performed data analysis and gathered columns meta data of source systems for understanding requirement feasibility analysis.  Worked on optimizing and tuning the Teradata views and SQL's to improve the performance of batch and response time of data for users  Implement the code changes through change management tools.  Worked closely with subject matter experts to come up with detailed solution approach design documents.  Used Teradata utilities like Bteq export/import and Fast Load to load data into/out of Teradata database.  Provided initial capacity and growth forecast in terms of Space, CPU for the applications by gathering the details of volumes expected from Business.  Prepared low level technical design document and participated in build/ review of the BTEQ Scripts, Reviewed Unit Test Plans & System Test cases.  Provided support during the system test, Product Integration Testing and UAT.  Coordination of all the offshore development from onsite from assigning the job till code delivery and signoff.  Verified if implementation is done as expected.  Done the impact assessment in terms of schedule changes, dependency impact, code changes for various change requests on the existing Data Warehouse applications that running in Production environment.  Provided quick production fixes and pro-actively involved in fixing production support issues.  Liaised between different implementation groups (Both source and target systems) and monitored the implementation activities.  Analyze business requirements, designs and write technical specifications to design/ redesign solutions.  Involved in complete software development life¬≠cycle(SDLC) including requirements gathering, analysis, design, development, testing, implementation and deployment.  Developed technical design documents (HLD and LLD) based on the functional requirements  Coordinate with Configuration management team in code deployments.  Implemented AGILE methodology for our formal delivery. Environment: Teradata14, BTEQ, Basic Unix, Oracle. ¬≠         Software Engineer     Jan 2009   to   Mar 2012      Company Name   Ôºç   City  ,   State     Project Description :   Data Warehousing Services. Description: Data Warehousing Services (DWS) manages the platform infrastructure hosting data from the Group's operational systems providing the capability for users or operational systems to query and extract this information as required. DWS manages the whole end to end change and service lifecycle including build, schedule and infrastructure support, service desk, risk and compliance and service and finance management. The goals of the Warehouse are to: ¬≠ Provide a single version of the truth ¬≠ Empower users to find out new information about their business for themselves ¬≠ Provide an integrated database model with common definitions regardless of the source of the data. Data from various source systems is fed into the EDW (Enterprise Data Warehouse).    Responsibilities:   Actively involved in enhancing the Data Warehousing Application wherein all small, Teradata,  Prepared high level design document for developers and participated in review / build of the BTEQ, Scripts, Fast loads, Multi load and JCLs, Prepared/Reviewed Unit Test Plans & System Test cases  Worked closely with Business Users and analysts.  Worked on BTEQ, Fast load, and Fast export for loading data from Oracle to Teradata.  Responsible for overseeing the Quality procedures related to the project  Involved in code reviews and strictly followed best practices.  Design, develop, and test complex Teradata BTEQ Scripts  Involved in complete software development life¬≠cycle(SDLC) Performed unit testing on the source code.  Used to interact with testing team to ensure appropriate testing is performed and with Configuration team for code deployments and with technical writers to ensure manuals are in Synch with the developed software Environment: Teradata, Main Frame, BTEQ, Fast Load, Fast Export.         Education      Bachelor of Technology  ,   Computer and Science Engineering    JNTU         Bachelor of Technology in Computer and Science Engineering, India JNTU Percentage: 71.68       Skills     Data Warehouse knowledge, Database design, Oracle SQL, SDLC, Teradata,SQL Testing, Unit Testing, Business Requirements Gathering, Change Management planning, Configuration Management planning, Data Analysis, Data Mart Development, Code Deployment, Feasibility Analysis, Integration Testing, Application Maintenance,Meta data Analysis,Teradata PL/SQL,Teradata BTEQ,Teradata Fastload,Requirements Gathering, Semantic database design, Technical Design, Technical Specifications documents, UAT,Basic UNIX    "
BANKING,"         SENIOR FINANCIAL ANALYST         Professional Summary          Skills                    Work History      Senior Financial Analyst  ,     01/2012
                            to   Current     Company Name   ‚Äì   City  ,
                          State      Manage the entire month end accounting close process related to accruals and reclass for the Mortgage Banking Technology line of business; build checks and balances into the accrual process.  Create and maintain procedures and documentation for the monthly accrual process.  Get business managers validate the most significant monthly expenses for their respective towers in an effort to better manage expenses.  calculate accruals and prepare billing information for allocations Manage the MBT monthly forecast process and annual budget by creating detailed Tower budgets pertaining to Cap send and fixed Price and T&M that is reviewed and signed off upon by Technology directors and in line with overall goals of the Technology organization.  Manage monthly beeline headcount costing process (T&M and Fixed Price) for consulting expenses to be used in the monthly forecast process as well as in the monthly accrual process.  Manage the monthly direct expenses upload into Chase companywide corporate reporting system (CSPRA); built checks and balances around the data upload process to ensure direct expenses line items reconciliation between Mortgage Banking Technology repository and Chase companywide reporting system.  Manage monthly expense reporting and analysis; prepare Technology Executive Management Reporting - built checks and balances to ensure that data that flow into the time series are complete and accurate to support the narrative which accompanies the Technology EMR deck.  Create executive-level financial reporting package to support LOB business reviews; perform ad hoc financial analysis involving expense trends and business drivers Manage the weekly signing party process to ensure timely and relevant expenses management through deep thorough analysis of beeline items as well as software spend and Sow (Statement of work) spend.  This helps the MBT finance clearly identify risks as well as opportunities to plan and put the Technology operation in a better position to capture those risks/Opportunities in the forecast process.  Participate in creation of business cases and spending requests Assist with evaluation, reporting and control of Capital Expenditure projects Support Mortgage Banking Technology (MBT) on business case financial reviews and approvals.  Manage third party Vendor details - actual spend vs.  Budget / Forecast.  Manage monthly capitalization process and accounting entries associated with it.  Revamp and improve many business processes within MBT (Mortgage Banking Technology).  2012.         Senior Financial Analyst  ,     01/2001
                            to   01/2004     Company Name   ‚Äì   City  ,
                          State      Responsible for managing all financial aspects of the IT finance of JPMorgan Chase.  Main responsibilities involve: Assist nine programs management, DOCS project.  Assist Chase Home Finance (CHF) Information Technology management in managing project cost.  Work with senior management to complete the annual budget process by reviewing and providing suggestions to process and department managers.  Prepare quarterly financial forecasts and presented recommendations based on analysis to senior management.  Lead the preparation of the monthly reporting package to include variance analysis on budgets, balance sheet, cash flows and income statements.  Assist in creating awareness and implementation of Home Lending policies and procedures Develop and present on capital request projects, which included the review and analysis of the business case as well as providing NPV and IRR analysis.  Prepare various summaries submitted to JPMorgan Chase Home Finance steering committee.  Research all costs for projects as requested, using system and reporting tools such as Project Accounting  & Reporting (PAR), Finance Gate, Team Files, PC Fast, Document Direct and Others.  Assists in standardizing reports, templates Liaison with Corporate Finance and Corporate Accounting departments on financial analysis and reporting issues Build and maintained local databases (using access) and other record keeping systems for projects data.  Assist various Senior Vice Presidents, upon demand, with research, documentation and preparation of reports and presentation to CHF (Chase Home Finance) business clients and other groups.         Senior Financial Analyst  ,     Company Name   ‚Äì   City  ,
                          State      Responsible for day-to-day activities related to the update and maintenance of Huntington's mortgage hedging applications: daily update of pricing assumptions, perform complex analysis of financial markets, Complete complex analysis related to mark-to-market of Huntington's mortgage position.  Oversee the on-going maintenance of the hedging and position reporting system and other required models Oversee the compilation of detailed reports and analysis for financial reporting Oversee the daily activities of less senior Financial Analysts Perform detailed analysis through the use of Access/SQL Databases.  Assist in the monthly forecasting of Home Lending revenue and expense; responsible for the forecast of such segments as Servicing, Shared Support, and Consumer Lending.  Perform monthly reporting for the Home Lending division with emphasis on detailed income and Expense statements for such segments as Servicing, Consumer Lending, Portfolio, Loan Default, Production, and Marketing; create other reports such as Balance Sheet, Margin Analysis, Rate Variance Analysis, and headcount analysis.  Develop and maintain such model as Servicing profitability per loan, Secondary Marketing performance, Cost to Service loans, capitalized servicing, delinquency statistics, and retention analysis.  Prepare monthly branch profitability reports.  Responsible for developing and maintaining various business models such as expense management models for Servicing, Loan Default (REO), Consumer Lending and Shared Support; help  executive management understand variances and underlying trends.  Prepare month-end reporting ""decks"" for upper management review.  Help identify any risks and/or opportunities within the forecast.  Any Ad Hoc requests.  Manage the entire month end accounting closing process for the servicing department: compile monthly mortgage date for the purpose of MSR (mortgage servicing rights) modeling and prepare summary analysis of the MSR results.  Calculate and prepare monthly accounting entries related to the MSR asset.  Maintain documentation of MSR (Mortgage Servicing Rights) related controls and processes.  Prepare monthly MSR asset general ledger reconcilements.  Manage annual budgets for such segments as Servicing, Shared Support, Mortgage Production, and Consumer Lending.  2009.         Divisional Financial Manager  ,     Company Name   ‚Äì   City  ,
                          State      Manage the Central Division month end accounting closing process and work closely with regional accounting managers to streamline the closing process.  Review locations P&L transactions for accuracy and completeness and prepare any correcting journal entries as required.* Prepare analysis and write up journal entries for two companywide programs (the uniform leasing program and the sign program).  Calculate monthly commissions for Directors of Business Development.  Monitor and redirect the allocations of employees' salaries to terminated locations.  Manage the evaluation, due diligence and integration processes for potential acquisitions.  Partner with Corporate accounting to draft 10Q, 10K and similar SEC filings (Form 4, form 5 etc) while supporting GAAP research and SEC reporting; help coordinate activities associated with the D&T audit Manage the preparation of the Central Division annual budget in compliance with the company's format and schedules from information obtained from all regions.* Consolidate information and ensure quality and consistency of data as well as explaining key variances.  Manage the preparation of the Central Division quarterly forecast; performed same process as with the annual budget.  Assist in performance management process, this entails monitoring and reporting of monthly actual results as compared to budget, forecast, and previous year; explained key variances in presentation format.  Serve as the primary support resource for the division with respect to the budget/reforecast application (SRC).  Provides ad hoc analytical support to all groups Senior Vice Presidents, COO and CFO.  Prepare financial scorecard variance comments for steering committee and quarterly review meetings.  Review the accuracy and completion of pro forma, return on investments (ROI), and memorandum of awareness (MOA) for new locations, existing location renewals, capital investments and acquisitions.  Assists with evaluation, reporting and control of Capital Expenditure projects Coordinate and input the selection of locations for the quarterly Control Self Assessment program (Audit) within the Division.  Assist in the preparation of the annual information package for the Board of Directors.  Supervise and review the work of nine divisional Accountants and Financial Analysts.  Report to CFO (Chief Financial Officer).         Education      BBA  :   Corporate Finance  ,
                              The University of Toledo   -   City  ,
                              State     GPA:   National Deans' List   Corporate Finance National Deans' List       BS  :   Accounting  ,
                              The University of Paris Dauphine   -   City       GPA:   Graduated with honors   Accounting Graduated with honors       Accomplishments      Career Summary	Accomplished Professional with P&L responsibility in domestic and international Fortune 500 companies.  Extensive experience and strength in financial management, financial reporting, internal auditing, management reporting, manufacturing, mergers and acquisitions, organizational development, quality assurance, system development, and implementation.  Record of re-aligning organizations to achieve better economics of scale, including management of turnarounds and shutdowns.  Skilled in creating strategic plans and in leading high performance teams to exceed pre-set goals.  Proven instincts to identify and solve unique business issues.  Key Accomplishments Oversaw the general finance functions and supported the execution of a division's financial and strategic plans; the division generated more than 2 Billion dollars in revenue.  Uncovered and proved embezzlement by a former Regional Accounting Manager, company recovered 300K.  Redesigned Chart of Accounts and financial statements by preserving comparability to more adequately reflect the company's financial picture.  Successfully managed international invoicing and leasing of equipments.        Skills    Accounting, accruals, accrual, acquisitions, streamline, ADP payroll, Ad, AS/400, balance sheet, Banking, billing, budgets, Budget, business case, Business Development, business processes, CITRIX, closing, consulting, Corporate Finance, clients, Databases, documentation, drivers, due diligence, Essbase, Executive Management, senior management, Fast, Finance, Financial, financial analysis, financial analysis and reporting, financial reporting, forecasting, general ledger, GREAT PLAINS, Hyperion, Information Technology, investments, JD EDWARDS, managing, mark, market, Marketing, meetings, Access, Microsoft Access, MS Access, Microsoft Excel, MS Excel, MS Office Suite, PowerPoint, modeling, performance management, policies, pricing, processes, quality, record keeping, reporting, Research, SAP, SQL, statistics   "
BANKING,"         PROGRAM MANAGER FINANCIAL MANAGER,
FACILITIES MANAGER       Summary    18 years of experience for Operations manager Housing and Financial Institutions as well
as healthcare sector with experience of successfully coordinating the activities of
various departments concerned with the production, pricing, sales, and distribution of
products & services. Comfortable working with people of all levels and having an excellent
commercial approach to solving problems and developing business processes. Having proven
people management skills, with the ability to manage performance and motivate staff on an
individual and team level. Now looking for a new and challenging managerial or consultancy
position, one which will make best use of my existing skills and experience and also
further my personal and professional development
Core Competencies
Competition Analysis - Ability to analyze and compare firm's products with that of
competitors.
Good communication and management skills - effective leader and motivator.
Self-assured and confident.
Objective Statement
Desire to join a fast paced growing firm that offers a constructive workplace to develop
brand strategies, initiate strategic alliances, promote new products, and interact with
new clients in order to develop sustained business for the organization.      Skills        Microsoft Word, Excel, and Power Point Software: Microsoft Word, Excel, Outlook, Adobe
Photoshop, outlook and Databases Clarity system, Boston Post and HMIS database system            Experience     03/2008   to   Current     Program Manager Financial Manager,
Facilities Manager    Company Name   Ôºç   City  ,   State      Driving operational improvements, maximizing the value of the asset base while ensuring a
tight control on Operational costs.  Responsible for monitoring and continually improving
standards of performance and quality within the operation.  Duties: Managing a team of
approximately 20 employees in a busy work environment.  Negotiating contracts, ensuring
that they balance value and risk.  Establish and implement departmental policies, goals,
objectives, and procedures.  Creating, managing and analyzing performance data and other
information.  Ensuring that capacity and capability are continually planned.  Encouraging,
identifying and developing best practice strategy.  Ensuring compliance to all
Environmental Health & Safety goals & objectives.  Producing Operations manuals which
define how the business is to be run.  Working closely with the.         04/2005   to   02/2008     Clinic Manager    Company Name          Manager of the Facility activities and care plan development, service level
determination, on-site field.  Responsible for direct supervision of clinical staff and
ensures adherence to internal policies/standards.  Participates in the recruitment,
interviewed and orientation of team members.  Evaluates their performance relative to job
goals/requirements; reviews records/documentation to ensure regulatory and in-house
compliance.  Coaches staff and recommends in-service education programs and manages the
assignment of clinical associates.  Ensures service quality and care coordination to ensure
proper communication between physicians and patients.  Discusses operational issues,
updates on new/changed regulations and Oversight of clinical integrity of appropriated
quality of care provided, visits utilization, Accountable for financial budget goals
through utilization and providing appropriate and accurate patient care, case mix weight,
and appropriate utilization of delivery of patient care.         01/2001   to   03/2005     Marketing Manager    Company Name   Ôºç   City             06/1992   to   12/1998     Duties    Company Name   Ôºç   City  ,   State      Implementing new operational processes and procedures.  Establishing and maintaining Roles and Responsibilities for personnel under your
management.  Delivering regular team communications and organizing monthly meetings.  Controlling all associated operational costs according to the prevailing annual budget
forecast.  Supporting the planning, development and overall management of project budgets, in
collaboration with relevant senior field managers and HQ staff.  Seeking ways of adding value to existing work areas.  Working closely to build and maintain close working relationship with clients.  Maximizing accuracy, productivity and space utilization.  Assisting in the recruitment, training and development of staff.  Solving disputes and complaints in a professional manner and within guidelines.  Developed new marketing strategies to capture market channels with new clients.  Brought
new processes to firm for its growth, using various marketing strategies and communication
skills in order to brand the firm in the market and attract new clients.  Developed strategies and business for the firm by building corporate relationships with
customers and the industry/market leaders.  Utilized sales and marketing tools to create brand awareness in the market.  Introduced
improvements in business strategies based on customer feedback.  Expanded business along with the respective market share for the firm.  Played key role in company initiatives for developing new projects for future use.          Education and Training     June 2008     Bachelor of Business and Management      University of Phoenix   Ôºç   City  ,   State             September 1999     Bachelor of Science  :   Nurse    University of Washington   Ôºç   City  ,   State      Nurse       June 2014     Master of Business administration  :   Healthcare    University of Phoenix   Ôºç   City  ,   State      Healthcare        Skills    Adobe
Photoshop, balance, Budget development, budgets, budget, Business Management, business strategies, communication
skills, Negotiating contracts, Cost control, clients, customer services, Databases, database, delivery, documentation, Driving, Environmental Health, financial, Financial
Analysis, Managing, marketing strategies, marketing, market, Marketing/sales, meetings, Excel, Outlook, Power Point, Microsoft Word, negotiation, organizing, patient care, personnel, plan development, policies, Problem resolution, processes, process improvement, Producing, quality, recruitment, Safety, sales, strategy, supervision     "
BANKING,"         PARK OPERATIONS HOSTESS         Summary     Highly experienced in banking, customer service, data entry, publicity, editing, and a wide range of computer skills   Software (PC and MAC environments): Computerized cash registers, invoice, scheduling, and inventory software, Microsoft Windows¬Æ and Microsoft Word, Excel, OneNote, PowerPoint and Photoshop.   A strong literary background coupled with up-to-date technological knowledge.       Highlights         Software (PC and MAC environments): Microsoft Windows¬Æ and Microsoft Word, PowerPoint, Excel and Publisher      Time management  Meticulous attention to detail  Excellent communication skills  Strong problem solver  Multi-line phone proficiency  Filing and data archiving            Accomplishments      Data Organization ¬†   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.    Multitasking ¬†   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.    Customer Service ¬†   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.         Experience      Company Name    City  ,   State    Park Operations Hostess   09/2014   to   Current       Provide exceptional guest service by greeting and interacting with guests, answering questions and resolving guest issues Ensure safe and efficient line speed and crowd flow through park rides and stadiums Operate and monitor ride systems following all company safety policies and procedures, including proper loading/unloading of guests and ride evacuations Perform and record guest counts hourly and communicate to other departments as needed For special events, staff gates and pathways to direct guests to attractions Assist with park emergencies including inclement weather.          Company Name    City  ,   State    Activities Associate   02/2014   to   10/2014       Presenting programs in front of groups of participants of varying ages Assisting in the implementation of various group activities Handling reservations and accepting cash and credit card payments Recording inventory of equipment and ensuring that equipment is functional.  Checking out and returning various equipment for guests Assisted guests with planning their schedules at the resort and recommended activities and events based on their needs.  Senior Publicist for Sharyn McCrumb, New York Times Bestselling Author.          Company Name    City  ,   State    Senior Publicist   06/2006   to   05/2014       Cash and check deposits, process loan expenses and open new accounts Created and developed publicity strategies to drive business goals Pitched and secured print media, television, online and radio interviews Developed press materials such as press releases and kits, fact sheets and related communication Built and maintained relationships with media personnel Oversaw tours and media events Achievement: Hired as publicist; promoted because of demonstrated management skill and innovative ideas.          Company Name    City  ,   State    Certified Senior Teller   07/2012   to   05/2013       Maintained appropriate cash limits, cashed checks, established deposits, and issued cashier's checks, cash orders, traveller's checks, money advances, and funds transfers.  Cash and check deposits, process loan expenses and open new accounts.  Perform cash management, customer service, balance cash drawer and petty cash management.  Achievement: Hired as junior teller; promoted because of accurateness, pace, and skills.          Company Name    City  ,   State    Manager   04/2004   to   10/2010       Supervised and trained employees, answered phones, accepted reservations and took payments; was in charge of general care and cleanliness of facility.          Education      Bachelor of Arts  :  English Literature   2010     Roanoke College  ,   City  ,   State  ,   United States    GPA:   Cum Laude Graduate Cum Laude     Cum Laude English Literature Graduate Cum Laude              2006     North Cross School  ,   City  ,   State              Certifications    Certified in Lifeguarding, CPR, AED, and First Aid through the American Red Cross.      Interests    2006 Regional Champion, English Speaking Union Shakespeare Monologue and Sonnet competition.      Languages    Conversational knowledge of Spanish language. Ability to read and write French and Spanish.      Professional Affiliations    Sigma Tau Delta International English Honour Society Member
Kappa Delta Pi Honour Society Member
President (2010-2011) and founding student member of Roanoke College Peace and Justice Association
Member of Ruritan Club (Catawba Chapter) January 2004-May 2010      Skills    balance, cash management, cashier, CPR, credit, customer service, special events, First Aid, French, functional, funds, inventory, MAC, materials, Excel, money, PowerPoint, Publisher, Microsoft Word, personnel, policies, Presenting, press, press releases, print media, Publicist, publicity, radio, read, Recording, safety, Spanish, Spanish language, phones, television, Author      Additional Information      Honours and Activities
2006 Regional Champion, English Speaking Union Shakespeare Monologue and Sonnet competition.     "
BANKING,"         SOHO PROPERTIES, SUMMER ANALYST             Areas of Expertise        Microsoft Excel - financial modeling, PowerPoint, and Word
Fluent in four Indian languages - Hindi, Tamil, Telugu and Kannada
Tennis
Won multiple state and national titles as a junior and consistently ranked Top 10 in India            Work Experience      Soho Properties, Summer Analyst     Company Name   Ôºç   City  ,   State      Manhattan based Development firm Performed multiple feasibility analyses for potential residential and hotel development projects Evaluated terms and covenants of equity and debt partnership proposals to supplement analyses Faciliated in restructuring partnerships to accommodate LP's in a $300M Times Sq.  hotel project Identified a suitable component of debt financing by comparing EB-5 to mezzanine debt Prepared agendas, scheduled and managed executive committee meetings for ongoing projects Massey Knakal, Capital Services Intern; Brooklyn, New York NYC's #1 Building Sales Firm"" Worked alongside the Director of Capital Services for all aspects of finance operations including origination, underwriting and execution for both acquisitions and refinancings Restructured a $33M cross-collaterized loan secured by a 7 building mixed-use portfolio Performed market analyses which consisted of evaluating current and past demographic data, market trends and comparables, used to support assumptions Created offering memorandums for lenders.          Strategy Analyst     Company Name   Ôºç   City        Middle market and luxury real estate development firm.  Performed a market analysis on the single-family second home market in Chennai and identified emerging trends which was the basis for a major strategy shift in the firm.  Computed detailed deal-by-deal analyses consisting of development cost matrices, and sales price sensitivity tables, concluding with IRR and ROE figures for new deals.  Assisted Managing Principal in executing the strategy shift, focusing on single-family beach villas in the emerging East Coast Road submarket.          Consultant     Company Name   Ôºç   City        Boutique real estate office, specializing in advisory and brokerage Founded the company as a sole proprietor upon graduating college Conducted feasibility studies and due diligence to advise developers in emerging submarkets Collaborated with CEO of Australian company Mii-Homes on establishing a new factory Secured suitable homes and office space for several multinational companies and consulates Appointed as the primary real estate consultants for Korean Trade center Hired with exclusivity to sell residential properties worth over $22M USD Family Office, Asset Manager; Chennai, India Core Real Estate Portfolio consisting of Office, Multi- Family and Single Family assets worth $70M Determined pricing and strategy based on market conditions and required returns Provided operations reports to principals on a quarterly basis Negotiated management contracts with property managers Successfully negotiated the renewal of a high profile lease with the German Consulate.          Education      M.S   :   Real Estate, Finance and Investments      INTERESTS	New York University   Ôºç   City  ,   State      GPA:   GPA: 3.75    Real Estate, Finance and Investments GPA: 3.75        B.A   :   Economics      Hawaii Pacific University   Ôºç   City  ,   State      GPA:   GPA: 3.40 GPA: 3.86 Deans' List    Economics GPA: 3.40 GPA: 3.86 Deans' List        Pendleton School IMG Nick Bollettieri Tennis Academy   Ôºç   City  ,   State      GPA:   GPA: 3.60    GPA: 3.60        New York University (Stern School of Business )   Ôºç   City  ,   State      Private Equity Finance          Accomplishments      Awarded the 100% Effort award at Nick Bollettieri Tennis Academy Recruited by #5 Hawaii Pacific University Competed professionally in the international men's circuit  Dec '15 May '11 May '07 Jun '14 - Aug '14 Jan '14 - Jun '14 May '12- Jul '12 Jul '11 - Aug '13 Jun '11 -Aug '13.        Interests    Member of NYU Global Real Estate Club, Stern Real Estate Club, Graduate Finance Association, Stern Private Equity Club, Stern Investment Management and Research Society
Community Service
Participated in fundraiser with Martina Navratilova to raise money for AIDS in Zimbabwe
Volunteer at SMILE; assist and serve the economically backward in healthcare needs      Skills    acquisitions, contracts, due diligence, Equity, feasibility studies, Finance, financing, financial modeling, German, Hindi, Korean, languages, Director, Managing, market analysis, market, meetings, Microsoft Excel, Office, PowerPoint, Word, pricing, proposals, Real Estate, Sales, strategy, tables      Additional Information      NYU Clubs Member of NYU Global Real Estate Club, Stern Real Estate Club, Graduate Finance Association, Stern Private Equity Club, Stern Investment Management and Research Society Community Service Participated in fundraiser with Martina Navratilova to raise money for AIDS in Zimbabwe Volunteer at SMILE; assist and serve the economically backward in healthcare needs      "
BANKING,"         MANAGER, ADVISORY, PERFORMANCE IMPROVEMENT       Career Overview     Experienced Solution Architect and System z Mainframe Technology Evangelist with over 12 years of IT industry experience focusing on large Banking & Financial Services and Government clients across ASEAN region. Proven record of constantly delivering high performance and result oriented professional with exceptional management and consultative selling skills. Demonstrated ability to work independently or as a team player in various projects.   Fast Learner ‚Äì Good Analytical - Innovative - Goal-Oriented - Flexible       Recent Accomplishments       Over-achieving the ASEAN sales goals for IBM software every year by closing high values deals e.g. Core system modernization, integrations and new workload for banking and government clients and awarded the IBM Hundred Percent Achievement Club.   Awarded the Sales Eminence Award for being the top high performer by demonstrating technical leadership in delivering new and complex high quality solution to clients in response to varying business requirements to many large customers in ASEAN resulting in various high value deals closure and growing IBM solution footprint in ASEAN.   Consistent Top High Performance rating every year in IBM.   Awarded the Outstanding Technical Achievement Award for outstanding competitive wins with IBM solution including competitive takeout in various accounts ASEAN.   Achieved the IBM Certified IT Specialist certification in 2012.   Able to build long term client relationship and became trusted adviser to clients and has engaged with IT and C-level leaders to influence clients to adopt IBM solutions leading to improved and successful client in meeting business needs. Successful projects including new Core system modernization and integration, replacement and revamp in addition to various banking and government new business initiatives.         Work Experience     10/2014   to   Current     Manager, Advisory, Performance Improvement    Company Name   Ôºç   City  ,   State     GST implementation project in RHB Group in Malaysia        05/2008   to   10/2014     Client Solution Architect, IBM Software Group, ASEAN    Company Name   Ôºç   City  ,   State     Focus on driving new solution/workload in key account for sales closure by working with clients to understand their business requirements and propose IT solutions to address them as well as oversee the delivery of the proposed solution. Provides overall technical responsibilities for the success of the solution design and construction specializing in enterprise modernization and integration of legacy systems and middleware solutions like ESB, BPM, Cloud Computing and Mobility for Financial Services and Government customers across the ASEAN region. Proven record of closing high value deals in large accounts with consistent year-to-year revenue growth for IBM Software.    Experience in working with clients to run presentations/demos/POCs and workshops including performance assessment, system healthcheck, integration architecture workshops by analyzing and developing standards/recommendations and architectural governance and best practices for customers to improve their core system availability and optimization for cost savings resulting in many large deals closure.     Specialties: SOA, Enterprise Application Integration (EAI), BPM, Cloud, Mobility,  WebSphere, Rational Enterprise Modernization, DevOps, Core Banking, Capacity Planning and System z upgrade,  System z (Mainframe) OS - z/OS, Linux, CICS and Solutions Architecture        05/2007   to   05/2008     Core Banking Consultant    Company Name   Ôºç   City  ,   State     Provided technical leadership on Core Banking business processes and requirement for success of the development, maintenance and implementation of ICBA for banking customers. ICBA is a full fledged web-based core banking systems utilizing open systems technologies like J2E and Oracle and IBM solutions.   Designed enhancement and prepared functional requirements specification and ensured solution delivery based on banking systems' best practices and provide support to banking customers in area of  Deposit/ Trade Finance/ Treasury/ Remittances/ GL modules of ICBA        06/2003   to   01/2007     System Analyst    Company Name   Ôºç   City  ,   State     Responsible for developing and application design of new projects and maintenance of Core Banking system running on the mainframe system.    Specialized in Core Payment Systems ‚Äì SWIFT, RENTAS, Interbank GIRO, and Inward and Outward Cheque Clearing. Implemented new major projects include Foreign Bills Collection / Mobile Banking. Team lead for new Auto Payments System project. Worked on projects and service modification for both online and batch applications. Tasks involved were analysis, research, estimation, coding, testing and documentation with strict adherence to system standards.    Part of the New Core Banking Replacement project team. Constantly evaluates different vendors system and functionality. Knowledgeable in new technologies i.e. SOA, integration of multiplatform systems, best practices in banking systems. Involved in gathering requirements and evaluation in RFI and RFP process of New Core Banking replacement project involving proposal from i-Flex / Infosys / TATA / Temenos and Silverlake.    Worked closely with user departments, troubleshooting problems and designing new or improved applications and initiated problem determination analysis model to identify problems and provide solutions on Core system.   Constantly reviewed users specifications, analyzed and responded to their business requirements by preparing solutions. Constantly performing study and research and providing innovative ideas and new technology advances to improve payment systems in area of flexibility, scalability and connectivity, process flow of systems and for system and application tuning. My knowledge and experience of various IBM and CA tools and MVS Utilities-DFSORT/ICETOOL, DFSMS) allowed me to be a major contributor toward the success of Maybank IT initiatives to improve time to market for new product implementation.    Organized and coordinate trainings for Maybank Technical staffs and managed focus groups to perform study and research core banking applications. Staff productivity, exposure and learning have been improved.         Skills     11  years of experience in System z and distributed applications development on z/OS, Programming languages : COBOL, PL/I,  PL/SQL , EGL, Databases - DB2, Oracle, IDMS/ADSO, MQ and Enterprise Connectivity - ESB, Message Broker, Business rules and events, Business Process Management, Mobile and Cloud, Middleware - WAS, CICS   Specialize in IBM software focusing on IBM Rational and WebSphere solutions ‚Äì RDz, RAA, RBD-EGL, RTCz, Quality Management and skilled in area of CICS Modernization , Web 2.0, SOA, Mobility, BPM, Business Rules Management       Education and Training     2003     Bachelor of Science in Computer Science  :   Majoring in Software Engineering    University of Malaya   Ôºç     State  ,   Malaysia      Graduated with CGPA of 3.43 of 4.00 with Dean's List       "
BANKING,"         CAREER SENIOR EXECUTIVE SERVICE MEMBER / DIRECTOR FINANCE, SYSTEMS AND BUDGET GROUP         Executive Profile    Accomplished, highly respected executive with extensive public and private sector health care and financial management experience. Proven ability to lead and mentor large and diverse teams; build and maintain relationships that transcend corporate, cultural, and geographic boundaries; and improve systems and processes to increase productivity, profitability, and customer satisfaction. Excels in driving positive change and managing in ambiguous and transitional environments.
P&L  Policy Development  Change Management  Strategic Planning  Process Reengineering  Profit Building  Negotiations  Restructuring  Startup & Transitional Environments
People & Project Management      Skill Highlights          Leadership/communication skills  Project management  Business operations organization  Client account management      Human resources  Budgeting expertise  Negotiations expert  Employee relations  Customer-oriented            Core Accomplishments      Project Management:     Project Management:     Operations Management:     Staff Development:    Launched well-received program of professional development courses for all staff.    Mentored and coached employees resulting in a 12% increase in productivity.   Managed  [operation] .   Handled all functions related to  [program] .     Initiated  [project]  which resulted in  [positive outcome] .     Human Resources:    Spearheaded new  [program]  program which increased retention.   Initiated  [project]  which resulted in  [positive outcome] .     Human Resources:    Spearheaded new  [program]  program which increased retention.        Professional Experience      Company Name    City  ,   State    CAREER SENIOR EXECUTIVE SERVICE MEMBER / DIRECTOR FINANCE, SYSTEMS AND BUDGET GROUP   01/2004   to   01/2012       Federal agency responsible for Medicare, Medicaid, the State Children's Health Insurance Program (SCHIP), and health insurance portability standards Oversee financial and information technology operations for Medicaid and the State Children's Health Insurance Program (SCHIP).  Develop and administer budgets and supporting documentation; coordinate financial, survey, and certification issues with the Office of Financial Management, Center for Medicaid and State Operations (CMSO) Groups, and other state and federal agencies.  Create policies and procedures; monitor and reconcile state expenditure and monthly accounting reports; issue quarterly Medicaid and SCHIP grant awards.  Lead system enhancements, application development, and quality improvement activities; review and certify State Medicaid Management Information Systems (MMIS).  Collect data for the Medicaid Drug Rebate Program; survey and certify health care providers and suppliers.  Ensure Medicaid PART and GPRA compliance with annual performance budget; represent Medicaid in development of National Electronic Data Interchange Standards.  Provide technical guidance for Medicaid Statistical Information and Federal Upper Limits systems; coordinate Medicaid fraud and abuse investigations.  Administer annual operating budgets of $100 million and up; participate in administering the $300 billion federal/state Medicaid program.  Supervise up to 125 employees.  Enabled seniors to receive prescription drug benefits for the first time by implementing services mandated by the 2003 Medicare Prescription Drug Improvement and Modernization Act (MMA).  Led multiple initiatives to improve fiscal responsibility, including: MMA Phase-down State Contribution (the basis for $8 billion in annual state Part D payments), in which states return funds to the federal government for citizens with dual eligibility for Medicaid and Medicare.  The addition of 100 auditors in 10 regional offices to educate states employees about Medicaid policies and monitor related spending.  Automation of the Medicaid drug rebate program as part of the 2005 Deficit Reduction Act (DRA), facilitating rebate calculations for states and more than 400 drug manufacturers.  Enhanced operations and positioned agency for additional efficiency with: Adoption of the 2009 American Reinvestment Act (ARRA), which paves the way for the use of electronic health records throughout the nation's health care system.  Development of an IT strategy designed to standardize the technical environment and educate Medicaid Directors and state CIOs/CTOs about enterprise architecture.  The federal government contributes $3.5 billion annually to state system development.).          Company Name    City  ,   State    VICE PRESIDENT & MANAGING DIRECTOR   01/1996   to   01/2002       Global credit insurer and Allianz subsidiary with 6,000+ employees in more than 50 countries Developed, documented, and implemented credit policies, procedures, and practices.  Created a risk rating system and trained managers from Belgium, England, France, Italy, Spain, Mexico, Brazil, Hong Kong, Singapore and Shanghai to use it effectively.  Managed P&L for all satellite offices in the U.S., Canada, and Mexico, as well as information budgets for Europe, Hong Kong, Singapore, and Shanghai.  Supervised 67-person professional and administrative staff and provided calm and stable leadership through three ownership changes.  Turned a $40 million corporate loss into $5 million pretax profit in one year by restructuring and repositioning an international company for dynamic and profitable expansion in the U.S.  Reducedrisk by more than $674 million while developing a $2 billion export portfolio.  Eliminated $500,000 in annual expense by renegotiating contracts.  Salvaged an underperforming operation by: Redirecting corporate focus to reinsurance and adequate capitalization.  Separating sales and risk management to eliminate inherent conflicts of interest.          Company Name    City  ,   State    Vice President & Divisional Credit Officer            Company Name      State    Owner            Education      MBA      Fairleigh Dickinson University  ,   City  ,   State              BS  :  Finance & Insurance    University Of Rhode Island  ,   City  ,   State      Finance & Insurance        Skills    accounting, administrative, application development, agency, Automation, benefits, budgets, budget, contracts, credit, documentation, Electronic Data Interchange, electronic health records, financial, Financial Management, focus, funds, government, information technology, Insurance, IT strategy, leadership, Office, Management Information Systems, enterprise, policies, profit, quality improvement, risk management, sales   "
BANKING,"         EMPLOYEE RELATIONS CONSULTANT           Summary    Human Resources partner with areas of expertise in employee relations, Affirmative Action, recruitment, diversity, employee training and analytics. A student of Wells Fargo's Leadership Compentencies, exhibits leadership behaviors that contribute to business success, risk management and a sustained positive reputation as a premier financial institution and employer of choice.      Highlights          Interviewing expertise  Performance management strategies  Staffing and recruiting professional  Employment law knowledge       Employee relations  Manager coaching and training  HRIS applications proficient  Employee handbook development            Accomplishments      Recipient, Isaacson Scholarship for Graduate Work in Education and Rising Star Award  B.S. in History - Recipient, Young Hispanic Leadership Scholarship   Led the Staffing Planning Committee for [Number] years.Introduced the first passive Open Enrollment process.Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate of [Number]%.Transitioned the sales program into full compliance.       Experience      Employee Relations Consultant    June 2013   to   Current     Company Name   Ôºç   City  ,   State      Responsible for managing the employee relations functions for multiple business lines and business groups undergoing significant change. Responsible for designing and executing proactive employee relations plans and programs in accordance with internal policy and labor-law requirements with an acute focus on risk management strategies. Partner with all levels of business leadership and partners throughout the HR community to identify and resolve extremely complex issues requiring an evaluation of data and intangible varying factors.  Quickly attained increasing level of responsibility growing doubling my team within four months to manage a team of 8 consultants. This entire team is virtually located across the United States and provides strategic support to all business lines throughout CLG.  Provide fluid and strategic ER support to multiple lines of business which includes sales, collections and operations while quickly learning and apply the complex compliance and regulatory environments that govern various products and business practices. Serve as secondary code administrator for CCS and Dealer Services.  Provide direct consultative support and ER related reporting to executive level leaders of Dealer Services and Consumer Credit Solutions (CCS) and Risk and Compliance. CLG ER representative at executive level business meetings.  CLG's ER representative on enterprise committees including the ER Business Process Forum and ER Insights and Analytics actively contributing to the development of business processes that guide ER consultation in areas of wage and hour investigations, fact finding documentation in HRHD and the expanded scope of ER in the displacement process. In 2013, contributed to the development of the current quarterly ER reporting templates and currently involved in Phase II of an enterprise driven ER reporting structure.  Created and led the team-based execution of ER training strategy for Dealer Services' production and operations teams in both a face-to-face and virtual learning environments.  As part of HR 2.0 - a key HR strategic initiative for CLG to create a more effective and efficient HR team - selected to lead the Capability Work stream comprised of various level of leaders from different HR groups. This team will deploy the HR Engagement Principles, Customer Excellence resources and Performance Consulting training initiative 4Q14 and 1Q15.  Partnered with HRBP to influence and create an escalation process for the Dealer Services matrix organization. Los Angeles, California 5/2011 - 6/2013 Support the company's value of People as a Competitive Advantage by supporting leaders to attract, develop, retain and motivate team members; provide tools and resources needed to succeed in their work; and influence a culture of responsibility and accountability for their businesses and functions. Experience supporting Home Lending group, Consumer Credit Solutions group, Dealer Services and former Wells Fargo Financial group.  Volunteered to support a new business group to CLG providing an opportunity to partner with the HR team to create a change management plan to implement a One Wells Fargo approach to employment policy and decisions. Leadership responsibility for introducing Wells Fargo  Provided counsel to employees and all levels of management on workplace issues encompassing a diverse scope of situations requiring strong knowledge and application of policy, procedures and labor law.  Exercised judgment based on experience and policy knowledge to recommend solutions to resolve workplace concerns or identify trends adversely affecting leadership and team member experience.          Equal Employment Opportunity Consultant, Corporate Employee Relations    April 2001   to   October 2005     Company Name   Ôºç   City  ,   State      Wells Fargo Bank - San Francisco, California 4/2001 - 10/2005 Developed, implemented and monitored company's affirmative action programs to ensure compliance with government regulations and consult with managers and HR professionals regarding AA/EEO policies and practices. Investigated and responded to charges of discrimination and represented the company in the agency investigation, medication and/or settlement process directly with state and federal enforcement agencies, business partners and legal partners.  Created, developed and implemented the first enterprise-wide database for tracking and business specific charge activity reporting responsive to business need-to-know of charge activity and settlement activity  Prepared and evaluated compensation reviews, EEO-1 reports, adverse impact analysis, goals progress reports and under-utilization reports to identify risk and provide recommendations to business and HR partners to address potential risk. Consulted on how to use reports to evaluate bench-strength  Developed and delivered training regarding AA and charge process including coordinating annual Plan Writers Conference focused on OFCCP regulation changes and their impact to company's plan process          Corporate Diversity and Community Outreach Manager    April 2000   to   August 2001     Company Name   Ôºç   City  ,   State      Responsible for creating and implementing innovative employment strategies to establish a diverse candidate pool responsive to different business staffing needs. Included developing and fostering relationships with professional and management recruitment agencies, community organizations and schools.  Managed budget and program development of the Wells Fargo Summer Internship Program  Coordinated enterprise participation at national recruiting events such as NSHMBA, NBMBA  Expanded recruiting relationships with organizations representing diverse segments of candidates and aligned those segments with business need  Managed Summer Interns within Employment Services group          Recruiting Manager    December 1999   to   April 2000     Company Name   Ôºç   City  ,   State      Managed a team responsible for developing and implementing staffing programs for the Manager and Supervisor Training Program in CBG. CBG was re-organized in April 2000 and the recruiting program was eliminated.  Changed recruiting strategy to focus on local and national community colleges to align business staffing needs to its mid-level supervisor and manager training program  Managed program participants and initiated a functional rotational aspect to program experience  Aligned recruiting process with corporate recruiting standards          Education Specialist    January 1996   to   January 1999     Company Name   Ôºç   City  ,   State    Partnered with teaching and support staff to provide proactive programs focused on developing academic and social skills for college students with diverse backgrounds. Served as an adjunct instructor in Foreign Languages and First Year Seminar. Directed Summer Scholars Program, Early Monitoring Program and WideningOurWorld Technology Program. Responsible for training and managing a team of students during the University's Orientation Programs. Leadership Positions as Advisor for Latin American Students, founding member of first Latina Sorority on campus and Chancellor's Commission for the Status of Women.        Education      M.S.   :   Counseling, Higher Education      University of Nebraska          University of Nebraska M.S. in Counseling / Concentration: Higher Education Administration ‚óè Recipient, Isaacson Scholarship for Graduate Work in Education and Rising Star Award ‚óè Omicron Delta Kappa Leadership Organization        B.S.   :   History      B.S. in History - Recipient, Young Hispanic Leadership Scholarship Service and Development        Certifications    CCS      Affiliations    Society of Human Resources Management      Skills    Employee Relations, Hr, Training, Credit, Solutions, Accountability For, Change Management, Labor Law, Lending, Proactive, Self Motivated, Affirmative Action, Compensation, Database, Discrimination, Eeo, Equal Employment Opportunity, Ofccp, Office Of Federal Contract Compliance Programs, Progress, Instructor, Teaching, Collections, Documentation, Executive Level, Fact, Fact Erp, Hr Business Partner, Hrbp, Operations, Risk Management, Sales, Trading, Virtual Learning, Recruiting, Staffing, Budget, Community Outreach, Recruiting Events, Recruitment, Human Resources, Human Resources Management, Mentoring, Premier, San, Storage Area Network, Aspect, Corporate Recruiting, Its, Award   "
BANKING,"         VP       Career Focus    To lead the executive management of a financial institution's lending team.  To align our lending objectives so we compliment other departmental efforts and achieve the organization's highest goal. By uniting culture, teamwork, training, technology, policy, and support, we will uphold tradition, minimize risk, and provide best-in-class service while offering products which satisfy the ever-changing wants and needs of our retail and business members.        Accomplishments      CERTIFICATIONS:.        Professional Experience     01/2014   to   Current       Supervisor Consumer Loans; IAA Credit Union.  215MM asset credit union).         01/2011   to   01/2014     VP      Small Business Banking, Busey Bank.  3.9B asset bank).         01/2003   to   01/2011     AVP- Business Banking    Company Name   Ôºç   City  ,   State        Sold clients personal deposit accounts, credit cards, home equities, mutual funds,
life insurance, fixed annuities, consumer loans.        Implemented
new needs-based cross-selling techniques and retention s tr a te gies to
significantly grow sales results across our retail team.      Led
Chase Bank by achieving the prominent recognition of being one of the top 350
consumer loan producing bankers in the nation.      Trained,
coached, implemented, and initiated incentives which helped grow the mortgage
production level from <$8mm r.="""" to="""" over="""">         Worked
alongside area and regional managers in the development and implementation of
incentive models that assimilate mortgage and retail bankers to one another.        Built
and executed new customer service initiatives which helped us achieve a 350 top  in the country for client
retention among mortgage officers.          v         Sold
and underwrote Fannie Mae, Freddie Mac, FHA, VA and RHA mortgage loans.          v         Built
recommendations and provided small businesses with cash flow modeling and
treasury solutions.          v         Created
new communication paths across division lines which integrated retail,
mortgage, and small business.    This was
the first time this had been done in our division.    Its successful effort brought much needed
trust between banking segments, created deeper client relationships, and
aligned corporate goals.          v         Managed
an annual $260k+, net revenue producing portfolio- approximately $22MM in size.         v       Underwrote
and funded many small business loans.        v     Aggressively
prospected and fostered new business relationships.  Focus was on small businesses from $250k sole
proprietors to $20MM C-corporations.                                01/2003   to   01/2011       AVP, JPMorgan Chase Bank, N.A.  2.35T asset bank) Aggressively prospected and fostered new business relationships.  Focus was on small businesses from $250k sole proprietors to $20MM C-corporations.  Underwrote and funded many small business loans.  Managed an annual $260k+, net revenue producing portfolio- approximately $22MM in size.  Created new communication paths across division lines which integrated retail, mortgage, and small business.  This was the first time this had been done in our division.  Its successful effort brought much needed trust between banking segments, created deeper client relationships, and aligned corporate goals.  Built recommendations and provided small businesses with cash flow modeling and treasury solutions.  Sold and underwrote Fannie Mae, Freddie Mac, FHA, VA and RHA mortgage loans.  Built and executed new customer service initiatives which helped us achieve a #12 ranking in the country for client retention among mortgage officers.  Worked alongside area and regional managers in the development and implementation of incentive models that assimilate mortgage and retail bankers to one another.  Trained, coached, implemented, and initiated incentives which helped grow the mortgage production level from <$8mm>   to over $22MM+/yr.  Led Chase Bank by achieving the prominent recognition of being one of the top 350 consumer loan producing bankers in the nation.  Implemented new needs-based cross-selling techniques and retention strategies to significantly grow sales results across our retail team.  Sold clients personal deposit accounts, credit cards, home equities, mutual funds, life insurance, fixed annuities, consumer loans.          Education     2002     BS  :   Chemistry Business and Accounting    Eastern Illinois   Ôºç   City  ,   State      Chemistry Business and Accounting          Certifications     Affluent client certified.   Consumer loan compliance certified   In-process:  CUNA Financial counseling certified (FiCEP)   Operational Excellence yellow belt certified   CPR certified           Interests    2008-Present. United Way Steering Committee Member & Sub-committee Chair (2016-Present). LeRoy Pack 3950 (Award Chair, 2011-2013;  Committee Chair, 2014-Present) Leadership McLean County (LMC) (Graduate, 2011; Mentor, 2012&2013; Business Day Chair, 2014-Present) Project Oz Board (Fundraising Chair, 2011-2012; Vice President 2013-Present) Eastview Christian Church (2008 -Present) Coached football and basketball (2008-2013)       Skills    banking, C, cash flow, cash-management, concept, Council, counseling, CPR certified, Credit, client, clients, customer service, equities, Financial, Focus, funds, Human Resources, insurance, internal audits, internal audit, regulatory compliance, Mac, modeling, mortgage loans, neXt, Pricing, producing, proposals, recruitment, Retail, selling, sales, seminars, strategy, Supervisor, Treasury      Additional Information      VOLUNTEERING:  2008-Present. United Way Steering Committee Member & Sub-committee Chair (2016-Present). LeRoy Pack 3950 (Award Chair, 2011-2013;  Committee Chair, 2014-Present) Leadership McLean County (LMC) (Graduate, 2011; Mentor, 2012&2013; Business Day Chair, 2014-Present) Project Oz Board (Fundraising Chair, 2011-2012; Vice President 2013-Present) Eastview Christian Church (2008 -Present) Coached football and basketball (2008-2013)      "
BANKING,"         MARKETING & SALES ANALYST         Summary      A result oriented Marketing & Sales Analyst with 10 years of industry experience in the Staffing, Internet / ecommerce / Dotcom, Media / Publishing domain with expertise in Business process improvement, Business Process Flow Documentation & Data Analysis.   Experienced with and proficient in Microsoft Office (Excel, Word, Powerpoint), Outlook tools & Salesforce, Microsoft Dynamics NAV - (Navision) for sales tracking.             Experience      Marketing & Sales Analyst  ,   07/2015   to   Current    Company Name   Ôºç   City  ,   State      A Healthcare referral services company (national provider of staffing solutions in behavioral, social service, education, psychiatry, mental health and addictions treatment fields).  Primary duties include: Reports and collaborates directly with the President to promote a culture of high performance and continuous growth by supporting all research and evaluation of new products, services and proposed logical solutions.  Manage vendors to maintain and grow strong relationships by overseeing rates/pricing, contracts and resources Provided corporate executives with data to support new business development.  Facilitated collection of qualitative and quantitative data to assess current processes, benchmark against best practice metrics, and quantify improvement opportunities.  Leveraged requirement gathering skills, analytics and general knowledge of business operations to drive project direction.  Documented and reviewed SOPs, work plans, and other deliverables to gauge project performance and client satisfaction.  Created pivot tables & used conditional formatting and validation rules to highlight data in Excel.          Client Sourcing & Inside Sales Specialist  ,   03/2014   to   07/2015    Company Name   Ôºç   City  ,   State      Lead Generation, New Business Development & growth of business agreements for physician recruitment solutions with Hospitals, Private Practices and Healthcare Recruitment Firms to assist with physician staffing shortages while negotiating high-dollar, profitable contracts to place the physicians.  Career Fair event sales for booth space at the events.  Primary duties include: Managing the entire process, from sale to execution, employing consultative sales methods to exceed revenue goals and continue to grow client base; consistently achieved quota attainment.  Conduct live product demonstrations & presentations via webinar.  Renew existing business, increase spend and create new buyers in existing accounts by cultivating new relationships laterally and above the primary contact.  Selling consultatively: creating client proposals, identifying and developing leads, setting appointments, conducting account research, leading sales calls independently and creating relationships that lead to new business for the online Career Center.  Utilization of Salesforce for all outreach activity.          Zonal Manager (Corporate Sales)  ,   08/2007   to   05/2013    Company Name   Ôºç   City  ,   State      Handling Key Customer - Identify & analyze the client's requirements & propose customized solutions.  Business Development B2B outside & inside Sales for naukri.com e-recruitment solutions with revenue growth of more than 40% for the last consecutive 4 years.  Selling Referral Tool & Assessments tool (subject matter by expertrating) for HR's of organizations Sales Planning - Planning and forecasting sales / Pipeline Management / Territory Management Product Management / Business Analysis - Articulate value proposition during the sales process to various technical and non-technical audiences and stakeholder groups at all levels (from end-users to executives).  Collect, document and assess business, functional and technical requirements during the sales process and design/propose the appropriate solution to meet those requirements and achieve the stated business objectives Branch Management & Team Management.  Handled a team of 20 people) Interact with senior management in the client organizations & present products & services.  Achieved targets for 15 quarters out of the 5.5 years in naukri.com (Infoedge India Ltd.) & aggregated revenues of more than $ 6 Million Won Sales Incentive International Trip - Hong Kong.          Assistant Manager  ,   04/2005   to   08/2007    Company Name   Ôºç   City  ,   State      A Times Group Company Setting up channel business of more than 20 partners for Good Life World (A Times of India Channel network to sell Timesjobs.com, Magicbricks.com & Simplymarry.com Services) in South Delhi & Gurgaon Region, INDIA.  Business Development / Inside Sales - Making Presentations / Closure, Negotiation, Follow up Servicing / Account / Relationship Management.& growing the product revenue more than 30% through these channel partners via Inside Sales & walk-in customers.  Sales Planning - Planning and forecasting sales / Pipeline Management Promoting / launching various brands like Swyamvar (Matchmaking events), Kiosk, etc.          Assistant Sales Manager  ,   09/2004   to   03/2005    Company Name   Ôºç   City  ,   State      Sourcing of High Value Home Loans from Corporate Clients by direct outside sales.  Organizing sales Campaigns in different areas of Delhi & NCR, INDIA.  Creating new client base for the products through aggressive marketing.  Coordinating with leasing agents for business generation.          Education      Master of Science  :    2004            International Business Management (Marketing)
Fore School of Management in collaboration with Nottingham Business School, UK            State  ,   India            Bachelor of Science  :  Botany Honors  ,  2003    Kirori Mal College, Delhi University   Ôºç     State  ,   India            Chandan Baluja                Skills    Articulate, Business Analysis, Business Development, Business operations, Excel, Negotiation, Relationship Management, Sales Planning   "
BANKING,"    Professional Summary     Knowledgeable of banking procedures and finance, sales and risk management whose success is based on integrity, exceptional customer service, efficiency and ambition. Self-motivated professional, highly proficient in developing creative solutions and implementing objective decision making. Skilled for managing multiple projects at one time. Ability to work equally in both team-oriented and self directed environments.        Core Competencies         Credit & financial analysis  Analytical problem solver  Excellent communicator  Action planning  Relationship management      Risk management  Strategic thinking  Deadline efficient  Detailed oriented   Excellent time management           Achievements     Increased revenue production 110% per annum resulting in to a profitable portfolio, Wells Fargo 2015  Year to date loan volume growth 162%, deposits 230% and partner production 180%  2013 recipient of Gold Star Award of Western Mountain Region, Wells Fargo Bank   2 times Gold Star Award recipient Wells Fargo Bank 2014  1 time Gold Star Award recipient Wells Fargo Bank 2015  Annual Pinnacle Award Recipient for top 20% producer, US Bank 2010 Star of Excellent recipient for highest scores customer service, US Bank 2009, 2010, 2011  Chamber Development Award, Wethersfield, CT 2005, 2006, 2007  Award of Excellence, top producer, Fleet Bank 2002, 2003       Experience      Branch Manager  ,   01/2004      Company Name   -   City  ,   State      Received region performance recognition for increased sales and customer service.  Motivated, trained and increased employee productivity by 45%.  Maintained and built strong relationships while assisting and advising in financial decisions.  Implemented a new up-selling program of banking products to exceed goals & expectations.  Executed branch objectives, improved product profitability and service performance.  Dramatically increased branch revenue through various partner referrals.  Made initial analysis on applicant's financial status, credit and property evaluation.          Business Banking Officer  ,   01/2009   to   11/2012    Company Name   -   City  ,   State      2010 Annual Pinnacle Winner for Outstanding Performance.  Source, develop, expand, service and retain profitable business banking relationships.  Provide the highest level of professionalism and outstanding customer service.  Structure banking solutions in order to help the customer reach success financially.  Perform complex financial analysis in the area of credit, cash flow and collateral.  Obtain and monitor financial statements and credit information of existing portfolio.  Proactively partner with customers to better understand their business goals and strategies.  Work closely with underwriting to accurately complete credit requests in a timely manner.  Partner with bank internal and external teams to increase cross-sell opportunities.  Ensure highest level of accuracy and clarity in all communications.          Director of Business Operations/Finance Officer  ,   01/2005   to   01/2009    Company Name   -   City  ,   State      Designed, developed and presented project sales models to increase business.  Developed sales campaigns and marketing projects.  Acquired, sourced, serviced and expanded new client relationships.  Monitored business productivity and ensured quality in all levels of business production.  Developed a new business plan that oversaw all new business sectors.  Performed all accounting for federal and state tax obligations and sales reports.  Prepared monthly, quarterly and annual financial statements.  Monitored the progress of open funds budget, fiscal reports, revenues contracts, acct payables and receivables.          Business and Consumer Banking Specialist  ,   01/2002   to   01/2004    Company Name   -   City  ,   State      2003 Annual Star of Excellence.  Achieved great success in sales and customer service.  Advised and suggested financial and credit solutions.  Reviewed and gathered client financial and credit information.  Regularly visit business customers to better understand banking needs and maximize results.  Effectively partnered with other lines of business bankers to deliver full range of products.  Organized and managed special events and promotions.  Proactively partnered with external partners to attain new business leads.          Education      Masters Business Administration  :    2011    Keller Graduate School of Management   -   City  ,   State              Bachelor of Science  :  Business Administration/Finance  ,  2009    Central Connecticut State University   -   City  ,   State      Business Administration/Finance        Professional Development     Credit Risk Fundamentals, US Bank 2011   Omega Credit Analysis Certification, US Bank 2011   Organizational Development and Leadership Certificate, US Bank 2010  FDIC Certification, Central Connecticut State University 2009        Community Involvement      United Way, Junior Achievement, Executive Board Member Women's Chamber of Commerce of Southern Nevada, NAWBO Corporate Committee Member        Computer Skills     Microsoft Office (word, excel, power point, outlook) Share point, Wells Fargo systems    "
BANKING,"         REGIONAL IT MANAGER       Professional Summary     Exceptional IT Manager talented at personnel management, vendor management and business strategy development. Technically-savvy with outstanding relationship building, training and presentation skills.   Languages spoken:  English, Conversational Chinese       Skills          Team leadership  Budgeting and finance  Project management  Process implementation  Staff development      Data management  Self-motivated  Strong verbal communication  Powerful negotiator  Conflict resolution  Risk management processes and analysis            Work History     09/2012   to   Current     Regional IT Manager      Company Name   ‚Äì   City  ,   State      Acted as project manager for $10mn New York office move and serves on advisory board for all international office moves .  Direct the after-hours (12p.m.EDT) delivery of first, second, and third-level technical support end users across 14 office facilities and locations, including 500+ lawyers and 500+ staff members.  Ensure prompt and courteous technical support.  Manage, train and review support staff team members.  Developed SMART objectives and KPI's to continually motivate staff.  Review help desk metrics with ¬†help desk manager to ensure tickets are addressed according to SLA.¬†  Identify recurring issues to address with global software and applications manager.  Work with cross-functional technology committee to create policies that accurately reflect current and future technology trends.  Work with international trainers to oversee local training requests.  Draft and distribute local and after-hours call metrics to the Director of Information Technology.  Purchase and budget all hardware and software for the New York office.  Lead document production (8ppl), local help desk (2ppl), global after-hours help desk (5ppl), local AV/ office services staff (3ppl).  Ensure high availability of systems and applications across the organization.  Serves as last point of escalation when manager on duty.  Develop, review, and maintain local infrastructure policies and procedures: Advise on global procedures through technology committee.  Develop, review, and enforce service level agreements for help desk manager and lead.  Determine metrics, define measurables, and present data to executives on performance of department.  Liaise with global team to develop and implement business process improvement for policies that address security policies relating to GDPR compliance and local compliance measures.  Designed and implemented a knowledgebase tool for use by IT colleagues and end users in order to accurately diagnose technical issues.  Coordinated global resources and training for offices during Lotus Notes to Outlook and Windows 7 to Windows 8 rollout.  Increased first call resolution from 85% to 98% through help desk training and cross functional training.  Supports Director of Technology with daily operational functions.  Assisted various business groups with document organization and dissemination during acquisitions.        06/2007   to   09/2011     Technical Support Analyst      Company Name   ‚Äì   City  ,   State      Collaborated with the sales, marketing and support teams to launch products on time and within budget.  Maintained and monitored the server room, the wireless network and other server infrastructure.  Set up staff workstations with PCs, Macs, phones and laptops.  Partnered with the marketing team to leverage technology into customer value propositions to be used during marketing events.  Created new hire IT training curriculum.  Acted as technology liaison between technology department and global recruiting division.¬†  Tested and implemented new technology-based global projects such as Nuance PDFCreate.  Delivered on-site IT and AV technical support for 300+ staff in local and regional offices.        03/2007   to   06/2007     Desktop Support Technician      Company Name   ‚Äì   City  ,   State      Hands on roll in Domestic and International OS migration from WinXP to Win7. ¬†Worked with engineering and applications staff to resolve any problems related to the upgrade until functional.  Key responsibility to support all users from C-Level firm chairman through contract services by troubleshooting and resolving all problems relative to the Mac, Macbook, PC and related equipment.  Install Mac and PC OS, configure network settings to integrate with the firm's network, troubleshoot issues locally to provide support for a mainly virtual Citrix desktop.¬†  Work with various interdepartmental groups to resolve in depth issues regarding security and accounts.  Install and configure hardware and software as it relates to users needs.        10/2004   to   02/2007     Software Licensing Coordinator      Company Name   ‚Äì   City  ,   State      Client facing manager responsible for all aspects of department.  Managed department budget; Responsible for personnel and department operation.  Handled monthly billing.  Performed software audits (Software asset management).  Responsible for license and application management.  Oversee sale of software to students, staff and business units.¬†  Escalate desktop management issues to vendor and ensure prompt resolution.¬†  Create standard operating procedure for handling software related issues (change management).¬†  Manage vendor-university technology relationships.¬†  Worked on implementation of online university software management system.         Education          Master of Science  :   Information Management    W.P. Carey School of Business of Arizona State University   -   City  ,   State    Information Management           Bachelor of Arts  :   Psychology, Sociology Chinese Studies    Emory University   -   City  ,   State     Major(s): Psychology, Sociology ¬†Minor: Chinese Studies        Skills      Budget management.  Supervision skills.¬†  Litigation vendor management experience.  Service level agreement (SLA) management experience. ¬†  Vendor selection and relationship management experience.  ESX server administration.  System Center Configuration Manager (SCCM) management administration.  Familiarity with installation, maintenance and monitoring of networking equipment.  Administration of: MobileIron/BES; MS Server 08/03/00; Windows 7/XP/2000; MS Office Suite version 10/07/03; Lotus Notes 4.6/5.0; Exchange 2010; Microsoft Lync; ESX/Netapp servers; Mimecast; Citrix Xen suite; Active Directory.  Remote desktop software troubleshooting.  Legal apps: FileSite w/Outlook Integration; PDFDocs Suite; Carpe Diem; TOA software.
Project lead on pilot installs & rollouts of software, hardware & operating systems.  Completed Microsoft Certified Information Technology Professional training (MCITP).     "
BANKING,"         FINANCIAL ANALYST INTERN         Skills        Financial Planning & Analysis, Analytical skills, Forecasting, Portfolio & Wealth Management, Financial Reporting, Business Analysis, Financial Consulting, Quantitative Analysis, Market Research, Financial Modelling, Project Management, Strategy, Operations, Risk Management, Corporate Finance, Global Finance, Product Management Slabware, Quickbooks, Busy LS, Microsoft Office, Microsoft Excel, Mutual Funds, Alternate Investments, Real Estate Funds, Mortgages, Consumer Loans, Insurance, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook            Experience     05/2017   to   08/2017     Financial Analyst Intern    Company Name   Ôºç   City  ,   State      Augmented company profits by 25% by conducting a detailed financial analysis and refining the budgets and forecasts.  Analyzed company financial reports to make recommendations for revenue generation and cost reduction.  Reduced 30% costs by designing financial process tools, and implementing pricing strategies for process improvement.  Spearheaded and led due diligence for Acue Marmonite's international projects in India, identifying key risk factors and forecasting investment viability and educated the senior management about the project NPV.  Developed innovative financial tools to simplify Business Requirement Documentation (BRD's), which helped record-keeping, understanding client business and expanding client relationships.         11/2015   to   07/2016     Manager    Company Name   Ôºç   City        Retail Banking - Affluent Business.  Amplified the high net worth client portfolio from USD 16 million to USD 18 million in less than 9 months.  Recommended customized product portfolios to high net worth clients through financial planning and investment analysis resulting in average client portfolio growth up to 27%.  Administered regulatory and procedural compliance to ensure adherence to proper accounting procedures.  Advised clients about global trade, designing customer centric propositions for hedging and mitigating risk.         09/2013   to   10/2015     Senior Advance Wealth Manager    Company Name   Ôºç   City        Retail Banking, and Wealth Management.  Increased total portfolio value by USD 5 million, making it the largest in the region.  Assessed client's financial objectives and risk profiles, identified investment opportunities, and prepared customized recommendations for asset allocation.  Exhibited leadership capabilities by supporting, training and mentoring a team of wealth managers.  Achieved highest personal loan sales figures for the year 2014 within the region.         04/2012   to   08/2013     Deputy Manager    Company Name   Ôºç   City        Enhanced portfolio value from USD 0.65 million to USD 1.05 million by acquiring new clients in the region.  Boosted portfolio growth by 18% by analysing high net worth client portfolios, and advising tailed investment solutions.  Exceeded bank's budgeted portfolio growth expectations by 34%.  Carried out non-resident operations in the branch and implemented the retail Foreign Exchange (FX) Rated in TOP 40 mortgage sales performers award PAN INDIA within 5 months of joining Axis Bank.  Fast-tracked to the position of Senior Wealth Manager within 15 months of joining HSBC.  Received 'Dynamo' award for outstanding performance and commitment to fairness and integrity (HSBC).  Ranked first among wealth managers in the HSBC Delhi region (Aug '14).  Received 'Outstanding Performer' award.  Ranked first for following Compliance and AML Practices for Operational Excellence in HSBC (2014).          Education and Training     Dec 2017     Master of Business Administration  :   Financial Analysis and Investments    University of Connecticut School of Business   Ôºç   City  ,   State      Financial Analysis and Investments STEM - qualifying for 36 months OPT)
*Vice President - Marketing & Finance for UConn Graduate Consulting Club
*Student Consultant and Team Lead to CT based Start-up
*Winner of the Cigna Strategic Investment Case Challenge       Jun 2010     Bachelor of Arts  :   Economics    Sri Venkateswara College, University of Delhi   Ôºç   City    India    Economics        Skills    accounting, Analytical skills, Banking, budgets, Business Analysis, Consultant, Consulting, Corporate Finance, cost reduction, client, clients, designing, Documentation, due diligence, senior management, Fast, Finance, Financial, financial analysis, Financial Planning & Analysis, Financial Consulting, financial planning, financial reports, Financial Reporting, Forecasting, Foreign Exchange, Funds, Insurance, investment analysis, Investments, leadership, Team Lead, Market Research, Marketing, mentoring, Microsoft Access, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, pricing strategies, process improvement, Product Management, Project Management, Quantitative Analysis, Quickbooks, Real Estate, record-keeping, Requirement, Retail, Risk Management, sales, Strategy, Strategic, Wealth Management     "
BANKING,"         DIRECTOR, VENDOR SERVICES AND COMPLIANCE           Summary     Extensive experience in human resources, account management, business architecture, project implementation, and director level operations.  Ability to display outstanding interpersonal skills, keen analysis, problem solving, and team approach to meet the demands of clients and stakeholders.       Highlights          Strong Task Management Skills  Benefits and Payroll Administration  Implementation  Change Management	  Analytical  Strong Interpersonal Skills      Contract Negotiation  Evaluation and Compliance	  Innovative Problem Solving  Strong Written and Verbal Communication  Reporting and Documentation            Experience      Director, Vendor Services and Compliance    October 2015   to   Current     Company Name   -   City  ,   State      Analyze requirements and produce solutions in accordance with best practices in employment and human resource law as it relates to independent consultants, contractors, and temporary labor.  Architect solutions that exceed program objectives through in-depth analysis of business requirements.  Facilitate discovery of business information and processes to uncover potential areas of risk.  Selected to lead the management of program implementation including project initiation, planning, execution and closure.  Develop and manage project schedules and deliverables and report on status and results.  Coordinate activities and meetings internally and with stakeholders to analyze business requirements and solicit feedback.  Conduct detailed workflow and business reviews to monitor project results and control resources.  Audit data and systems to ensure a thorough understanding of processes and internal policies.  Continually evaluate programs to improve process, system, and people efficiencies.  Prepare metrics and recommendations to present at Quarterly Business Reviews.          Team Manager    October 2008   to   December 2010     Company Name   -   City  ,   State      Responsible for a team of Human Resource Specialists/Business Managers.  Manage programs to ensure account satisfaction and operational delivery of defined objectives.  Develop effective relationships with key stakeholder involved in client programs.  Screen and hire senior level professionals as well as coordinate orientations.  Actively train, mentor, and consult new employees hired by the company.  Conduct regular feedback and planning sessions for employees to meet career path objectives including professional development coaching.  Evaluate and adjudicate independent contractor compliance assessments.  Provide risk analysis and assessment by identifying potential areas of concern and ensuring programs are being administered as agreed upon.  Negotiate master service agreements and individual consulting contracts.          Human Resource Specialist/Business Manager    November 2006   to   October 2008     Company Name   -   City  ,   State      Educate and communicate regarding complex human resource, legal, financial, and system transactions.  Administration of benefits including retirement, profit sharing, medical, dental, life, and disability insurance.  Oversee invoicing, payroll, expense processing and reconciliation for assigned accounts.  Work with independent contractors and vendors to perform compliance assessments.  Audit and reconcile online reports to guarantee accounts accurately reflect business goals.  Provide operational business support and a high level of customer service to an assigned group of professionals working domestically and internationally.  Serve as an advocate internally to ensure outstanding issues are managed and resolved promptly.  Establish and maintain positive working relationships through developing credibility and report.          Relationship Banker    August 2004   to   October 2006     Company Name   -   City  ,   State      Proactively initiate, develop, and manage long-term, profitable relationships.  Manage existing client relationships to identify future needs and consultatively address them.  Profile prospects and clients to indentify additional financial needs, and refer to appropriate financial partners.  Deliver superior quality service in person or by phone such that client needs are met on a consistent positive basis.  Responsible for preparing weekly and monthly reports on employee and branch status in several aspects of banking.  Hold meetings weekly with employees on knowledge of current products, sales meetings, and on satisfying client needs.  Oversee and participate in daily operational function of branch teller area while responsible for delivery of superior quality service while adhering to corporate, regulatory and audit guidelines.  Ensure timely and efficient completions of client transactions by teller staff while acting as a service leader for branch personnel.  Proactively encourage the sales/quality referral process of branch teller staff.  Consistently met monthly sales goals.  Recognized by Regional President for 100% score by mystery shopper.          Director, Enterprise Solutions    January 2011   to   September 2015     Company Name   -   City  ,   State     Analyze requirements and produce solutions in accordance with best practices in employment and human resource law as it relates to independent consultants, contractors, and temporary labor.  Architect solutions that exceed program objectives through in-depth analysis of business requirements.  Facilitate discovery of business information and processes to uncover potential areas of risk.  Selected to lead the management of program implementation including project initiation, planning, execution and closure.  Develop and manage project schedules and deliverables and report on status and results.  Coordinate activities and meetings internally and with stakeholders to analyze business requirements and solicit feedback.  Conduct detailed workflow and business reviews to monitor project results and control resources.  Audit data and systems to ensure a thorough understanding of processes and internal policies.  Continually evaluate programs to improve process, system, and people efficiencies.  Prepare metrics and recommendations to present at Quarterly Business Reviews.         Education      MPA   :   Human Resource Management  ,   January 2012    George Mason University   -   City  ,   State      Human Resource Management        BA   :   Organizational Communication  ,   May 2006    George Mason University   -   City  ,   State      Organizational Communication        AS   :   General Studies  ,   May 2004    Northern Virginia Community College   -   City  ,   State      General Studies        Skills    account management, approach, Architect, banking, Benefits, Change Management, coaching, Strong Interpersonal Skills, interpersonal skills, consulting, contracts, Contract Negotiation, client, clients, customer service, delivery, Documentation, financial, Human Resource, human resources, insurance, invoicing, law, legal, director, Management Skills, meetings, mentor, Payroll, personnel, policies, problem solving, processes, improve process, profit, program implementation, quality, Reporting, risk analysis and assessment, sales, phone, Verbal Communication, workflow, Written     "
BANKING,"         MANAGING PRINCIPAL         Career Focus      Results-driven investment banker and management consultant with  10 years financial and strategic advisory experience enabling established companies identify, develop, and implement strategic growth initiatives in emerging markets that: i) deliver top-line revenue growth, ii) create significant competitive advantage and iii) increase long-term profitability.  Proactive assistance to clients ‚Äì in the oil and gas, power, mining, retail, utilities, real estate, critical infrastructure, diversified industrials, and food and beverage industries ‚Äì to meet their business objectives, manage local interest expectations, and establish best practices on how they can ethically contribute to sustainable development of the communities in which they operate.  Expertise navigating high-growth emerging markets in Africa, Latin America, and the Middle East.        Summary of Skills          Strategic business development  Project management  Procurement agent      Emerging markets  Domestic and international experience  Infrastructure and real assets advisory            Relevant Professional Experience      Company Name     June 2009   to   Current     Managing Principal   City  ,   State      Designed bid defense strategy for international consortium on its license pre-qualification and tender submission for 4,456km2 deep-sea offshore oil and gas blocks in Equatorial Guinea.  Significantly decreased transaction costs US$25 million by devising a winning bid that proposed a dual-track exit to support an international sovereign and private equity consortium on its acquisition of a leading U.S. LNG transporter.  Reduced due diligence timeline 15% by effectively spearheading successful cross-cultural negotiations with a leading Chinese equipment provider on behalf of our client, a Saudi Arabian sovereign-owned oil & gas company, to deliver heavy industrial equipment to support upstream activities.  Eliminated an average 50% concessionary renegotiation rate and boosted project bankability by leveraging sophisticated financial expertise, deep knowledge of associated legal documents and key contract terms according to international project finance standards for a US$113 million 1,200+ mixed-income housing PPP project in Nigeria.  Leveraged well-developed network in Nigeria to decrease market entry costs 17% and afford a U.S. micro power plant manufacturer faster time to market, operational setup and procurement of its business and generator licenses.  Advised on Regulation 144A/S private placement structure to support development of a 100+ key resort and marina lifestyle for Viceroy Cartagena, Columbia.  Structured and managed a South Korean conglomerate's bid for the provision of services in the Jeddah Metro Transportation Plan.          Company Name     April 2007   to   May 2009     Senior Associate, Corporate & Investment Banking   City  ,   State      Performed every aspect of transaction analysis and execution, from day- to-day management of corporate finance transactions to closing over US$10 billion in financing, including the US$8.5 billion private equity purchase of HD Supply by Bain Capital Partners, Carlyle Group and Clayton Dubilier & Rice.  Built complex ad-hoc model demonstrating timeline of contractual backlog and revenue visibility to support the US$99 million private equity buyout of CyrusOne by ABRY Partners. Identified and shared potential tuck-in acquisitions with ABRY Partners that bolstered exit to Cincinnati Bell in excess of 3.3x Net ROIC.  Negotiated with clients and investors key transaction terms and associated legal documents, including commitment papers, bridge loan papers, term sheets, and credit agreements.  Transaction experience: Augusta Sportswear Group, Florida East Coast, Hawkeye Group, Modern Luxury, Prince Minerals, Production Control Services, RailAmerica, Selig Sealing Products and TravelCLICK.          Company Name     April 2005   to   April 2007     Associate, Corporate & Investment Banking   City  ,   State      Mastered a very sharp learning curve in SunTrust Robinson Humphrey's Investment Banking and Credit Training Leadership Program.  Successfully cross-sold US$500 million of ancillary products including asset securitization, private placements, FX, interest rate derivatives, Eurobonds, letters of credit and treasury solutions.  Transactional experience: Bacardi, B/E Aerospace, CSX Corp., Duke Energy, FPL, Harris Corp., HEICO, Interline Brands, Jabil Circuit, Lockheed Martin, Ring Power Corp., Ryder, TECO Energy, Vulcan Materials Company (Florida Rock), Walter Energy, and Watsco.          Education      New York University     2014       Coursework  :   Project and Infrastructure Finance    City  ,   State  ,   U.S.A.            New York University     2013       Coursework  :   Real Estate Finance and Development, Construction Cost Estimating    City  ,   State  ,   U.S.A.            Babson College     2011       MBA  :   Finance    City  ,   State  ,   U.S.A.            University of Florida     2005       Bachelor of Arts  :   Finance    City  ,   State  ,   U.S.A.            Skills     Emerging Markets, Infrastructure and Real Assets Advisory, Strategic Business Development, Project Management, Procurement Agent, Mergers and Acquisitions, Domestic and International Experience    "
BANKING,"         PRINCIPAL CONSULTANT           Executive Profile    A dynamic strategic leader that translates operations and business strategies into maximum profits commensurate with the best interest of shareholders, customers, employees, and the community. An expert in consumer and mortgage lending dedicated to enhancing profitability by streamlining operational platforms, developing new markets, drafting strategic lending initiatives, growing a high-quality loan portfolio and regulating and managing risk.  Extremely analytical and knowledgeable of mortgage banking compliance and regulations with proven track record of applying controls to manage risk.  Dedicated to maintaining a reputation built on quality, service, and uncompromising ethics.      Skill Highlights          Mortgage Lending  Retail / Wholesale Lending  Commercial Lending  Agency / Jumbo Financing  Consumer Lending  Indirect Lending  Portfolio Management  Streamline Operations  Business Development  New Market Expansion  New Product Development  Process Reengineering  Multi-Site Operations  Regulatory Compliance  Loss Mitigation  Strategic / Tactical Planning  Project Management  Team Recruitment and Leadership  Risk Assessment and Analysis  Mergers / Acquisition  Educational Seminars                Professional Experience      Principal Consultant    January 2009   to   Current     Company Name   Ôºç   City  ,   State      Mortgage banking advisor specializing in developing and implementing business models to achieve successful streamlined mortgage platforms.  Areas of expertise include  project management and production, streamline operations, loan analysis, risk management and compliance programs, often working in conjunction with companies such as Navigant Consulting, New Oak Capital, LLC, Solomon Edwards Group, Clayton Group, and CC Pace.  Results:: Streamlined and improved the quality of the review process for the OCC Look Back Project as Senior Analyst, while directing and managing one of the most productive and efficient teams of over forty file-review staff completing in excess of 8,000 full file reviews of foreclosure, bankruptcy, and loss mitigation processes Developed a successful new risk management and quality control process which achieved a 55% decrease in documentation and policy errors resulting in loans being purchased and funded in less than half the time Facilitated an increase in monthly production from $12 million to $30 million in less than six months through leading the acquisition of warehouse lines and investors while transitioning  company from broker to banker.          Chief Operating Officer    January 2006   to   January 2009     Company Name   Ôºç   City  ,   State      Director of all aspects of sales and operations for both retail and wholesale lending including underwriting, closing, post-closing/shipping, secondary marketing, loan servicing, quality control, risk analysis and compliance.  Managed all staffing, development of marketing strategies and company direction in conjunction with the President/CEO Results: Increased closed loan production from $10 million to $25 million within six months of start date Reduced average loan closing time from 35 to 17 days by implementing a redesigned streamlined  workflow Achieved a 37% reduction in monthly operating expenses by redeveloping and implementing new departmental and corporate budgets while simultaneously increasing production.          Senior Vice President    January 2004   to   January 2006     Company Name   Ôºç   City  ,   State      Directed sales and operations staff for retail, wholesale, and consumer direct platforms overseeing all sales, processing, underwriting, secondary marketing, loan servicing, post closing and shipping.  Developed and implemented quality control processes, marketing strategies, and annual budgets.  Results: led company to record year in new application volume and new loan originations ($1.2 billion) in 2005 Developed and implemented new product matrix which allowed maximization of marketing efforts and improved execution of bulk loan sales in secondary market Restructured operations workflow producing a significant decrease in loan turnaround times while reducing staff by 33% and increasing profitability in excess of 25% Created new empowered work environment which led to increased quality of staffing and employee morale across all departments.          Senior Vice President Regional Manager    January 2002   to   January 2004     Company Name   Ôºç   City  ,   State      Managed all aspects of mortgage loan operations including processing, underwriting, closing and post-closing for 16 retail production centers from Massachusetts to Virginia encompassing 178 operations staff and direct interaction with 250 plus loan officers.  Key focus given to loan quality, customer service, staffing, and budget forecasting.  Results: Produced $250 million in monthly loan production Elevated troubled region to most profitable in company in 6 months while replacing 40% of management staff and 25% of line operations staff Achieved record level mortgage loan growth in 2003.          Chief Lending Officer    January 2001   to   January 2002     Company Name   Ôºç   City  ,   State      Responsible for oversight of all lending portfolios including mortgage and consumer loan production, loan servicing, capital markets, loan quality and compliance.  Led analysis and review of new products and programs including indirect lending opportunities Results: Reduced closing timeframes by 50% by redesigning mortgage loan origination and workflow to enhance efficiency Improved profitability of loan sales into secondary market place by reengineering capital markets workflow Increased community awareness by conducting first time home buyer seminars for the local communities to educate new home buyers.          Senior Vice President - Director of Strategic Projects    January 1984   to   January 2001     Company Name   Ôºç   City  ,   State      Directed and managed a staff responsible for providing leadership in the development and implementation of process  improvement and new technology solutions for large cross division projects.  Direct accountability for department consisting of five vice presidents (project managers) and project budgets.  Selected and managed third party vendors.  Indirectly matrix managed approximately 150 employees.  Results:.  Designed  and implemented new workflow encompassing 4 business channels, 5 departments and over 300 people.  Supervised Mers (Mortgage Electronic Registration System) implementation team that was recognized as an industry leader.          Senior Vice President    January 1984   to   January 2001     Company Name   Ôºç   City  ,   State      Wholesale Lending / Portfolio Retention Managed sales, operations, and underwriting functions.  Accountable for loan volume, loan quality, income and expense management, and overall profitability.  Managed network of 250 mortgage brokers.  Results: Managed sales staff of 15 account representatives in 8 states responsible for developing new clients and servicing existing clients and staff of twenty-seven operations and underwriting specialists.  Exceeded production and profitability goals for the region Created positive staff morale and eliminated employee turnover by redefining staffing needs and requirements.          Education      Bachelor  of  Science Degree   :   Finance Banking and Financial Institutions Economics      IOWA STATE UNIVERSITY   Ôºç   City  ,   State      GPA:   Alumni of Alpha Kappa Psi Business Fraternity    Finance Banking and Financial Institutions Economics Alumni of Alpha Kappa Psi Business Fraternity        Interests    Habitat for Humanity
*Ridgefield Conservatory of Dance      Additional Information      Community Volunteer at:
*Habitat for Humanity
*Ridgefield Conservatory of Dance        Skills    Streamline, Analyst, Agency, banking, budgets, budget, Business Development, capital markets, closing, Commercial Lending, Consulting, clients, customer service, directing, direction, documentation, Financing, focus, forecasting, Leadership, Regulatory Compliance, Director, managing, marketing strategies, marketing, Market, Mergers, Mortgage Lending, mortgage loan, mortgage loan origination, network, New Product Development, Process Reengineering, processes, process  improvement, producing, Project Management, quality, quality control, Recruitment, reengineering, Retail, risk analysis, Risk Assessment, risk management, sales, Seminars, shipping, Solomon, staffing, Strategic, underwriting, workflow   "
BANKING,"         FINANCIAL EDITOR ASSISTANT       Summary     Strong motivated graduate student who's pursuing master's degree in Finance. Seeking an entry level internship in financial area that can utilize financial analysis skills and enhance practical experience.  Honest, persistent, adaptable, and a quick learner. Passion in financial analysis and financial service related works.        Highlights          Financial modeling  Superior time management  Self-motivated professional  Advanced computer proficiency (both PC and Mac)      MS Office Suite  Sales and marketing   Quick learner              Experience      Financial Editor Assistant   10/2013   to   01/2014     Company Name   City  ,   State       Analyzed
the public opinion by follow-up and study abroad macroeconomic
situation ¬† ¬† ¬†  Sorted the
context of major events in domestic and international  Explored
historical data and related data of the specified topic then implemented
preliminary analysis under the guidance of research director          Customer Manager Assistant    06/2013   to   09/2013     Company Name   City  ,   State        Researched beneficial financing opportunities and made recommendations to customers     Assisted in created release and project plans and established stakeholder expectations         Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.¬†           Customer Manager Assistant   03/2013   to   06/2013     Company Name   City  ,   State        Assisted customers with complex loan application and s  orted an average of $1 million mortgage loan applicants per month    Performed daily maintenance of the loan applicant database    Assisted in analyzing applicants' financial status, credit and property evaluation to determine feasibility of granting loans        Assisted in writing financial analysis reports of commercial real estate, borrower's financial statements, lease reviews and market research           Accounting Assistant   09/2012   to   01/2013     Company Name   City  ,   State        Assisted in performing debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software     Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions            District Manager(Part-Time)   10/2010   to   10/2011     Company Name   City  ,   State        Identified prospective customers and performed an average of 20 visits per day      Planned and executed regional sales improvements, updating the company's approach to marketing, presentations and territory establishment         Managed a regional sales staff of 30¬†members. Accomplished quarterly sales task of nearly 5,000 items, ranking top one in seven districts of the city              Education      Master of Science  :   Finance    June 2016       Illinois Institute of Technology   City  ,   State  ,   US     GPA:   Recipient, Stuart School of Business Merit-Based Scholarship       Coursework in Math
with Financial Application, Statistical
Analyze in Financial Markets, Financial Modeling, Valuation/Portfolio
Management, Futures/Option/OTC Derivatives, Financial Statement Analysis           Bachelor of Science  :   International Economics and Trade   2014       Central South University of Forestry and Technology (CSUFT)   City  ,   State  ,   China     GPA:   Recipient, Honor Scholarship *top 8%*      Coursework in¬†Micro & Macro Economics, International Finance, Business Accounting, Financial Budget, International Marketing, International Business          Skills        Language: Proficient in Chinese, Fluent in English¬†  Office: Microsoft
Word, Excel, PowerPoint, Prezi  Programming: VBA        Additional Information      Stuart Investment
Group of Illinois Institute of Technology     Member
Chicago, IL. ¬†Oct. 2014 ‚Äì Now   Executed
research and calculation on promising stock to pitch to investors    America Society for
public administration 2015 Annual Conference    Volunteer Registration
Desk & Reporter
Chicago, IL. ¬† Mar. 2015   Confirmed attendees' registration and c hecked daily messages and updated messages
about conference   Composed more than 500 word summary of the major
events and activities of the conference day ¬†  Recorded sessions and obtained video
testimonials from attendees¬†    AIESEC¬†¬†    Member   Chang Sha, China. Oct.2012 ‚Äì Mar.2013   Recommend outstanding international candidates
of internship to enterprises in Hunan  Established cooperation relationship with 15
companies ¬† ¬†¬†    ‚ÄòTorch of
heart' Public Project    Promoter¬†   Chang Sha, China. Jul.2012 ‚Äì May.2014   Established program and got sponsorship from¬†government and associations    Implemented program among 17 universities and recruited¬† over 120 university students volunteers   Established connection with 6 schools in poor
areas      Student Union of
Central South University of Forestry and Technology       Vice President

Chang Sha, China. Apr.2011 ‚Äì Apr.2013     Managed two departments. Guided the two
departments planed, ,conducted and advertised a series of program, such as Civic
party; Sports competition; Debate competition etc. ¬†    Awarded as one of the Best Student Union among
21 competitors in university ¬† ¬†      "
BANKING,"         MANAGEMENT CONSULTANT         Skills        Microsoft Office Suite
   Factset
   Ipreo              Experience     07/2013   to   12/2014     Management Consultant    Company Name   Ôºç   City  ,   State      Utilized management abilities and knowledge of coding to oversee a team of 10 software engineers tasked
   with designing a back office database for a multi-billion dollar client
   Managed cross-functional teams in a high demand environment to complete a global strategy project under
   strenuous deadlines
   Drafted proposals for client engagements highlighting the expectations of service, engagement pricing and
   associated costs
   Evaluated CCAR vendor models and developed proprietary probability of default models for a multi-billion
   dollar mortgage portfolio
   Created valuation models designed to value both public and private equity for tax reporting purposes.         11/2010   to   02/2011     Investment Banking Analyst    Company Name   Ôºç   City  ,   State      Assisted lead associate and vice president in facilitating merger and acquisition transactions in the life
    science industry by reviewing and analyzing pro forma financial statements and updating models
    accordingly
    Created processes around the sales cycle to monitor and improve sales performance while keeping a more
    precise account of prior prospecting efforts
    Maintained the CRM system and streamlined its use through extensive, voluntary training making the team
    more efficient and impactful.         11/2008   to   11/2010     Financial Advisor    Company Name   Ôºç   City  ,   State      Evaluated the financial plans of current and prospective clients and provided recommendations that would
    reasonably ensure they meet their future financial goals
    Assembled a team of estate planners, investment specialists and CPAs providing a comprehensive planning
    board for clientele.          Company Name   Ôºç   City  ,   State      Institutional Equity Sales          Dec 2014 - Present
    Utilized strong written and verbal communication skills to distill complex financial topics into salient points
    for clientele
    Evaluated research reports and valuation models to gain a holistic understanding of the research product
    Developed an interactive, online database through R programming to hold 13F and trade data which
    eliminated redundancies in the desk's daily processes
    Collaborated across multiple segments of the firm including research, syndicate, corporate access and
    derivatives personnel
    Managed multiple client requests in a fast pace environment by staying organized and keeping detailed
    accounts of tasks.          Education and Training     May 2013     MBA      CARNEGIE MELLON UNIVERSITY, TEPPER SCHOOL OF BUSINESS   Ôºç   City  ,   State                  Investment Strategy             Dec 2009     B.S  :   Finance    Finance Bright Futures Scholar
    National Honor Society        Interests    Graduate Finance Association, Alpha Club, The Soccer Club
UNIVERSITY OF SOUTH FLORIDA          Tampa, FL      Skills    CRM, clientele, client, clients, database, Dec, derivatives, designing, Equity, fast, financial, financial statements, functional, Investment Strategy, access, Microsoft Office Suite, office, personnel, pricing, processes, research product, coding, Programming, proposals, reporting, research, research reports, Sales, strategy, tax, valuation, verbal communication skills, written      Additional Information      Clubs: Graduate Finance Association, Alpha Club, The Soccer Club
UNIVERSITY OF SOUTH FLORIDA          Tampa, FL  CREDENTIALS AND LICENSES
   Chartered Financial Analyst
   Series 7
   Series 63
INTERESTS
   Languages
   History
   Futbol
   Markets
   Golf     "
BANKING,"         PURCHASING AGENT       Summary     Experienced buyer with demonstrated organization, customer service, communication, management and relationship-building skills.        Highlights          Retail Management  10-key By Touch  MS Office  PowerPoint  Customer Service  Scheduling  New customer acquisition  Fluent in Spanish      Outlook  Problem Resolution  Regulatory Compliance  Front-Office Operations  Report Preparation  Marketing & Sales  PhotoShop  Dependable and reliable            Education      Bachelor of Arts  ,   Communication   2001     ST. EDWARD'S UNIVERSITY   Ôºç   City  ,   State      Communication        Experience      Purchasing Agent     Jan 2011   to   Current      Company Name   Ôºç   City  ,   State     Source, develop and maintain dynamic supplier relationships in order to obtain competitive pricing for components and raw materials.  Generate requests for proposals, communicate and verify technical specifications to suppliers, analyze supplier responses, negotiate pricing, payment terms and consignment solutions with suppliers.  Work with Accounting Department to coordinate timely deposits as required by suppliers.  Review and interpret Material Resource Planning (MRP) reports.  Work with Sales, Engineering and Production teams to coordinate purchasing in order to meet critical project deadlines.  Generate purchase orders for fabricated components, raw materials and supplies used in the manufacturing process in accordance with engineering project requirements, expedite and ensure orders are confirmed in a timely manner.  Assist Production Manager, Planners and Project Engineers in coordinating and expediting the flow of materials, goods and services into the manufacturing and assembly process.  Communicate vendor concerns and/or issues to upper management in an effort to improve material flow efficiency.  Provide resolution on the status of any supplier quality or delivery issues to internal customers.  Provide feedback to suppliers regarding damages, shortages, defective or unacceptable product with the supplier and take corrective action.         Banking Center Manager II     Jan 2009   to   Jan 2011      Company Name   Ôºç   City  ,   State     Periodically communicate with upper management to review branch performance assessments and update staff on business developments, ensuring full compliance requirements and tight deadlines.  Author professional correspondence to customers and vendors.  Deliver series of presentations for local businesses, providing product information and educating employees on basic financial management.  Conduct sales and compliance sessions with entire banking center team on a monthly basis.  Manage all aspects of day-to-day operations as manager of retail branch for 15 associates: Ensure the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service.  Ensuring completion of regulatory compliance and training specific to sales and service responsibilities for myself and my associates.  Conduct and approve quarterly and yearly performance evaluations of associates, plus developing and monitoring individual quarterly development plans for all direct reports.  Generating sales leads through community outreach activities and developing business partners, while building internal relationships.  Managing difficult situations with customers and providing clients with information, data, and advice.  Supervising and coaching teams on the proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same.  Coach and train the teller and seller team to process transactions accurately, efficiently in accordance with established policies and procedures.  Uncover and satisfy customer needs through the sale of financial products and services, while running all aspects of an efficient and productive branch.         Assistant Banking Center Manager     Jan 2004   to   Jan 2009      Company Name   Ôºç   City  ,   State     Assisted branch manager in a retail banking branch with direct accountability of 17 associates Assisted in the deployment of communications to assist banking center in product sales goal adoption and sustainment.  Personally delivered sales coaching and sustainment strategies to drive bank product sales in the banking center.  Interacted directly with associates on a daily basis to provide performance data in order to drive a sales and compliance focus.  Created daily, weekly and monthly coaching routines to drive understanding of compliance goals and measures to support those goals.  Coordinated and facilitated monthly banking center meetings with all banking center associates to encourage effective coaching, helping associates overcome sales challenges.         Teller/Teller Operations Specialist     Jan 1999   to   Jan 2004      Company Name   Ôºç   City  ,   State     Directly managed seven associates' performance to include sales, compliance, operational excellence, and the customer experience Created tools and resources to ensure associate readiness of new initiatives.  Accountability for cash accuracy and led performance that resulted in 100% zero teller cash differences for two consecutive months.  Managed compliance results and held monthly meetings to ensure all associates understood compliance goals and activities required to support the goals.  Supported in the final closing of banking center.         Languages    Bilingual in Spanish      Interests     Little League Volunteer U6 Soccer Coach   Team Bank of America Community Volunteer       Additional Information      Team Bank of America Community Volunteer   2010 Queen of Hearts Award for most team involvement in community service activities 2008   Top Performer Award   2004 Top Teller Performer Award Alpha Phi Omega Co-ed   Community Service Fraternity St. Edward's Communication Society Member   Salutatorian of High School Class         Skills     10-key By Touch, Accounting, Photoshop, banking, developing business relationships, coaching, competitive, Customer Service, delivery, focused, Front-Office, Regulatory Compliance, management, manufacturing process, Marketing & Sales, materials, Microsoft Office, Outlook, PowerPoint, MRP, policies, presentations, pricing, Problem Resolution, proposals, purchasing, quality, retail, Retail Management, Sales, Scheduling, Spanish, Supervising    "
BANKING,"         BRANCH BANKER       Summary    Secure a position that will utilize my strong communication and organizational skills, customer service background
and ability to work well with people.      Skills        Notary
      Medallion
      Microsoft Word, Excel
      Detail oriented            Experience     07/2004   to   Current     Branch Banker    Company Name   Ôºç   City  ,   State      Provide exceptional customer service to all business and retail customers
     Understand financial needs of customers while building and deepening relationships
     Open and service customer accounts in an efficient and professional manner
     Actively participate in outbound sales efforts to expand customer base
     Prepare and participate in weekly team sales meetings and daily huddles
     Loan Officer-Applications, Submissions, Customer documentation, Close, Book.         06/2003   to   07/2004     Branch Supervisor    Company Name   Ôºç   City  ,   State      Managed and coach team while maintaining workforce stability by insuring knowledge of bank products,
     procedures, and polices
     Managed daily branch operations including but not limited to cash standards, regulations, compliance and
     weekly, monthly, quarterly, and annual audits
     Understand financial needs of customers while building and deepening relationships by cross-selling bank
     products and services
     Develop and expand new and existing consumer and commercial accounts.         10/1986   to   09/1998     Retail Banking Officer    Company Name   Ôºç   City  ,   State      Oversee Branch operations and manage teller staff to ensure following bank's policies and procedures
       Open and service customer accounts in an efficient and professional manner
       Provide exceptional customer service to consumer and commercial customers
       Identify and refer prospects to business partners
       Loan Officer-Applications, Submissions, Customer documentation, Close, Book.          Education and Training          Diploma      Hammonton High School   Ôºç   City  ,   State              Skills    Book, coach, customer service, Detail oriented, documentation, financial, meetings, Excel, Microsoft Word, policies, retail, selling, sales   "
BANKING,"         ASSISTANT MANAGER       Summary    7+ yrs of Management, customer service, extensive sales, service and repairs knowledge. PROGRAMS SKILLS: Quickbook Retail IQ, ISC, Snap, Fdt, E-ticket, Microsoft: Powerpoint, Outlook, Works, Word.Watson, ect..Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities. Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors. Implements trade promotions by publishing, tracking, and evaluating trade spending. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks. Accomplishments Exceeding store quotas by up to 30%, Weekly meetings and Conference calls, Responsible for , customer service assistance, extensive sales, service and repairs knowledge. Direct multiple business affairs and have advance understanding of customers and clients needs       Highlights        7+ yrs of Management, customer service, extensive sales, service
and repairs knowledge. PROGRAMS SKILLS: Quickbook Retail IQ, ISC, Snap, Fdt,
E-ticket, Microsoft: Powerpoint, Outlook, Works, Word.Watson, ect..Maintains
and expands customer base by counseling district sales representatives;
building and maintaining rapport with key customers; identifying new customer
opportunities.¬†

‚Ä¢Recommends product lines by identifying new product
opportunities, and/or product, packaging, and service changes; surveying
consumer needs and trends; tracking competitors.¬†            Accomplishments    Accomplishments¬†

‚Ä¢Achieves regional sales operational objectives by contributing
regional sales information and recommendations to strategic plans and reviews;
preparing and completing action plans; implementing production, productivity,
quality, and customer-service standards; resolving problems; completing audits;
identifying trends; determining regional sales system improvements;
implementing change.¬†

‚Ä¢Meets regional sales financial objectives by forecasting
requirements; preparing an annual budget; scheduling expenditures; analyzing
variances; initiating corrective actions.¬†

‚Ä¢Establishes sales objectives by creating a sales plan and quota
for districts in support of national objectives.¬†      Experience      Assistant Manager   10/2014   to   12/2014     Company Name   City  ,   State       Target new customer to open new and upgrade  account , maintain account , help customer with any issues,.  .          Personal Banking Representative   06/2013   to   09/2013     Company Name   City  ,   State       Daily bank deposit , weekly inventory , monthly meeting.  Accomplishes sales and organization mission by completing related results as needed.  Responsibilities.  Increased bank revenue by acquiring at least 5 checking accounts per quarter for nine consecutive quarters * Grew customer satisfaction by mastering program benefits, account history, interest rates and service fee knowledge and quickly answering customer questions Pioneered customer satisfaction study by gathering customer feedback on a daily basis and presenting to bank managers quarterly.          Store  Manager   09/2007   to   06/2013     Company Name   City  ,   State       Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.  Keeping the store clean and organized Ensuring that merchandise is fully stocked Assisting with returns, exchanges, etc.  Performing inventory counts Managing the cash drawer Preparing bank deposits lead a sales force that discovers customers' needs and delivers solutions to build  loyalty,  support team helps maintain customers' trust in Sprint and its products, business team brings the experience to business customers Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.  Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.  Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.          Education      ASSOCIATE  :   LIBERAL ART   1994       KINGSBOROUGH COLLEGE   City  ,   State       LIBERAL ART        DIPLOMA     1990       LAFAYETTE  HS   City  ,   State               Skills    benefits, budget, coaching, counseling, customer satisfaction, customer-service, financial, forecasting, human resource, inventory, Managing, policies, presenting, quality, recruiting, sales, scheduling, strategic plans, upgrade   "
BANKING,"         MANAGER OF GOLF OPERATIONS       Career Focus     Innovative and creative business leader with a proven track record in managing business operations on a large scale from conception to launch, while driving brand growth and improving sales. Experienced manager recognized for building strong client and customer relationships while leveraging excellent negotiating skills to achieve brand success. Respected business manager with extensive experience in the golf industry adept at identifying emerging trends and opportunities. Passionate business development specialist, skilled in impacting the visibility, profitability, and performance of the brand through orchestration of competitive market intelligence. Track record of developing highly successful campaigns within budget, on schedule and surpassing corporate goals. Excellence in creating and managing revenue streams. Adept at leading by example, marshaling resources and creating professional atmosphere to accomplish objectives. Effective communicator with strong motivational skills and the ability to support operational goals and meet business team objectives. Exceptionally skilled professional with demonstrated excellence in building and driving superior operation success, and strategic planning. Champion at program/project development operations. Analytical, intuitive expert with proven record of reaching target customers and identifying emerging trends.      CORE COMPETENCIES   ¬†  Business Operations * Customer Service * Marketing & Sales * Communication Negotiations * Administrative Management * Staff Supervision * Workflow Optimization * Productivity Improvement * Project Management * Technical Troubleshooting * Quality Control * Adaptive * Business Development * Operations Management * P&L * Brand Development * Vendor Relations Market Trends * Professionalism * Team Leadership * Strategic Analysis * Territory Development * Analysis & Planning * Resource Optimization * Cost Reductions * Strong work ethic * Continuous Improvement        Summary of Skills         Photoshop, ImageReady, MS Project, MS Office (Word, Access, Excel, PowerPoint)   Web/Multimedia: ColdFusion, Flash, search optimization, Web server administration, content management systems               Professional Experience      Manager of Golf Operations    Company Name   City  ,   State       Spearheaded the management of daily operations necessary to maintain profitable, golf facility for a corporation.  Strategically utilized strong understanding of Marketing, Event Management and Sales to drive revenue for golf operation Developed and launched integrated, multi-channel packet, catalog, web and direct marketing campaigns that propelled sales from $700K (2012) to a projected $1.2M by 2013 year-end.  Led market launch of 21 new products.  Identified opportunities, researched new product possibilities, collaborated with team and created campaigns generating $500K in sales.  Created Web transformation from previously archaic intranet into a dynamic website improving communication.  Wrote catalogs, course guides and training brochures that enhanced the sales reps' understanding of complex product features and services to help our membership.  Showed enthusiasm while performing ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs to get and retain members.  Leveraged strengths in cost-effective marketing management and account negotiations to end each year an average of 15% under budget (without compromising business growth goals).          Banking Officer    Company Name   City  ,   State       Developed relationships with business-to-business clients.  Used an integrated approach to create balanced programs for clients to build their respective brands and businesses using FirstBank financing.  Selected Accomplishments: Managed FirstBank branch location's tellers, cashiering, front office, opening or closing procedures, knowledge sharing, sales goals and reviews Provided expedient service cited as key to consistently high client focus and a 10% increase in referrals in 2012.  Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings.  Successfully processed some of the most challenging loan applications (e.g., first-time borrowers, self-employed applicants and borrowers with problematic credit histories).  Knowledge including core banking, mortgage loan originations, fulfillment, servicing securitization, and the secondary mortgage markets; experience with other consumer finance products.          Manager    Company Name   City  ,   State       Selected Accomplishments:.  Served as primary assistant on events for multimillion-dollar accounts and successful tournaments.  Assumed a lead role in pitch team meetings due to strengths in presentation and negotiation skills, and major accounts ($500K to $1M+ initial contracts).  Generated Junior Golf revenue of between 6% and 8%.          Education      Bachelor of Science  :   Business Management Marketing   2010       University of Colorado   City  ,   State       GPA:   Graduated Cum Laude    Business Management Marketing Graduated Cum Laude          Skills     Photoshop, approach, banking, brochures, budget, cashiering, catalogs, catalog, closing, ColdFusion, content management, contracts, credit, client, clients, direct marketing, Event Management, features, finance, financing, Flash, focus, front office, ImageReady, market research, market, Marketing, marketing management, meetings, Access, Excel, MS Office, PowerPoint, MS Project, Word, Multimedia, negotiation, negotiations, optimization, Sales, Web server, website, year-end    "
BANKING,"         ASSOCIATE CONSULTANT           Professional Summary     7+ years of experience in Analysis, Design, Coding, Testing, Database Administrator & Production Support of application software in Mainframe platform.  Having working Domain experience in the areas of Banking, Financial, Warehouse, Legacy System.  Extensive hands on experience on IBM Mainframe Application programming using COBOL II, CICS, JCL, DB2, VSAM, UNIX.  Using BRIO for generation of Usage Reports.  Extensively used debugging tools such as XPEDITOR, IBM DEBUGER.  Hands on experience on DB2 tools such as QMF, SPUFI, FILE-AID, DB2 Admin, DB2 command editor.  Expertise in using configuration management tools ENDEVOR, SCLM.  Good exposure on Analysis and Designing of Documents like Software requirement Specifications (SRS) and specification design documents (HLD and LLD).   Expertise in using scheduling tool OPC.  Excellent in Problem Troubleshooting, Problem resolution and root cause analysis.  Excellent knowledge of both Batch and Online Systems running on Mainframes.     CERTIFICATIONS: IBMCertified z/OS Database AdmiN,DB2 Application Developer and DB2 UDB V8 family Fundamentals Certifications. ¬†       Key Skills          OS : MVS, OS/390, Z/OS, Windows, UNIX.   Databases : DB2,VASM ORACLE,  SQL.   Tools/Utilities : TSO/ISPF, RACF, OPC, QMF, FILE-AID, SPUFI, XPEDITOR,  ENDEVOR, ABEND-AID, SDF, DCLGEN, SUPER-C,IBM SORT, ICETOOL, BMS, Quality Center (8.2), Clear Quest, Fault Analyzer, SDSF, FTP,IBM UTILITIES, JCL UTILITIES. DB2 ADMIN PANEL,SONAR,RDZ,MQ Shooter      Languages : COBOL, JCL, CICS, VSAM, SQL, HTML, XML, JavaScript, REXX and Java  PC Applications : MS-Word, Excel, MS-Office, MS Access.  OLTP : CICS.            Experience      Associate Consultant    October 2010   to   July 2014     Company Name   Ôºç   City  ,   State            HSBC CORE BANKING    October 2010   to   July 2014     Company Name   Ôºç   City        HSBC Database	: DB2 9.0 Team Size	: 10 Role		: Developer -> Team Member -> Team Lead Env		:  Mainframe Z/OS Technology	: IBM-MVS, DB2, SPUFI, Scheduler, REXX, JCL/PROC, VS COBOL-II, COBOL, CICS, ENDEVOR, EXPEDITOR, R2DS, MQ Roles / Responsibilities: Managed Team of more than 7 members Proactively taking up the responsibilities as and when demanded Done Resource Management activities: Resource Onboarding, Fun Fridays, News-Letter, team outings, Daily status reporting, Leave management, timesheet management without any schedule slippage Mentored the new team members and solve their technical issues and prepared documentation for commonly occurring technical issues.  Worked in different modules / streams as below during the project tenure: Product and parameters Account maintenance Cheque management Account value Taxation Advice, statements and reporting Exception handling Bulk inputs Fees & Interests OAM Gained in-depth core banking knowledge like important control record setup, complete transaction flow on an account and application of fees and interest on an account.  Providing design proposals and Development of new programs to handle various functions of banking activities both online and batch.  Creating the CICS MAP from scratch and developing the Presentation layer and service programs As a coordinator for various releases, taken responsibility of daily status reporting and follow ups as and when required, resolved proactively functional/technical hurdles that can impact the deliverables, which resulted in timely and flawless delivery for all the releases Creating High level design document and providing best architectural solution possible Providing of Techinical Specifications based on business requirment.  Proving the solutions for performance tunning and working on testing part, STUB creation and other activity for tunning Creating UTP for the service and online programs Tracking and reporting all the defects in SIT and sent out status reports as and when required Working in POC project for E2E process of reengineering activity Resolving production issues, Abends & tickets, working on code changes, scheduling change, bug fixing, completing adhoc & business requests were our priority work.  Gain ability to work under high pressure and to complete deliverables on time with high quality Working in a team, which had team members of similiar experience as of me and proving myself among them would also be the one of the important achivement Active player in project / allocating tasks within team and timely delivered the tasks to clients Involved in various Reviews of project deliverables - Document Reviews, Code Reviews, peer reviews Handle the responsibility of arranging the knowledge improving sessions for team which includes domain knowledge, technical sessions and walkthrough of projects so that all the team member have the knowledge of all the projects and all are in same platform Emphasis on preparing document in every phase of project like testing reports, learning's during project, technical issues faced in project and how it was solved as if someone else faces it they can directly refer to document and solve in less time.  Creation of STUB program / Batch modules for manipulation of 20 million records Working on Performance Testing and Tuning for different Batch programs.  Active participation in Impact Analysis, Coding and Unit Testing, AIT / SIT phases.  Involved in various Reviews of project deliverables - Document Reviews, Code Reviews, peer reviews Involved in Retrofit activity and Reviews.  Working in SIT defect resolution team.          SYSTEM ENGINEER    March 2007   to   October 2010     Company Name   Ôºç   City  ,   State            Education      MBA   :   Finance  ,   2011    Symbiosis University   Ôºç   City  ,   State  ,   INDIA     BE Computer - Pune University 	2005           Accomplishments      OHCB project is development of a new platform for processing the banking business of HSBC in mainframes Currently this project is in its SIT phase for Term Deposit and initial design for Lending.  As a part of one HSBC initiative HSBC is Developing new product named OHCB on Mainframes platform which will have all the existing functionality of it's existing core banking product HUB which is on AS400.  In conjuction with the current functionality of HUB, HSBC has decided to include additional functionality in the OHCB to meet One HSBC solution.  Currently 53 countries uses HUB as their primary banking system.  OHCB architecture is totally service based so that it remains very loosely coupled and can interact with other OH (One HSBC) financial product like OH payment, OH forex, OH cards , OHCDM etc easily.  This is the flagship project for HSBC and OHCB will be deployed in all the 85+ countries where HSBC is currently in business by year 2020.  2.  IBM INDIA PVT LTD, Pune (System Engineer:  Mar 2007 - Oct 2010) PROJECT: MIW (MARKETPLACE INFORMATION WAREHOUSE) Developer / DBA								  Apr 2009 - Oct 2010 Client		: IBM, USA Tools	: SCLM, RMDS, DB2 Admin Panel, Spufi, QMF, Brio.  Platform	: Z/OS.  Languages	: PL1, JCL, VSAM, DB2.  Database	: DB2 8.0 / 9.0 Team Size	: 7 Roles / Responsibilities: DBA Activities (Solving user queries, Loading / Unloading data, Authorization, Execution of Utilities) Change request estimation / updating and scheduling, project metrics management using RPM tool Active participation in Application design.  Responsible for Change Request Management, Code development / delivery Creation of BRIO Reports Unit testing and documenting unit test results.  Review of program specifications, unit test specifications and unit test results Production Support (L3) / Resolution of abends Description: Marketplace Information Warehouse (MIW) is a part of IW suite of applications.  MIW houses multiple sources of data and makes this data easy to use by cleaning, processing, linking, and further defining the data for faster delivery of information that is critical to the business needs of sales and marketing professionals.  Data is both licensed from external sources and compiled by IBM internally.  MIW receives External data from its Vendors.  MIW refines and process raw information received from different vendors into useful information, which is loaded to DB2 tables.  IBM sales and marketing team access this data using different online interfaces.  The information that MIW receives and process differ for different vendors.  PROJECT: LDW ESW Developer								  Apr 2007 - Mar 2009 Client		: IBM, Germany Platform	: Z/OS.  Tools	: Spufi, QMF, Brio, DB2, TSO/ISPF Team Size	: 2 Roles / Responsibilities: Responsible Application design.  Production Support.  Creating Report on BRIO depending on Requirements.  Scheduling the jobs in OPC.  DBA Activities.  Participate in project meeting.  Description: EBI (Enterprise Business Information) Operation includes three batches, one for each GEO (EMEA, NA and AP) running overnight.  The batches feed daily IDOCs from CBS located on SAP environment to S&D IW located on MVS/DB2 environment through FODS (Fulfillment Operational Data Store).  The LDW ESW is physically located on an MVS/DB2 environment in UK/Portsmouth - UK MVS TSOBA.  There will be no direct access to the LDW ESW system on TSOBA for the common users (key users and LCM have direct access).  Edge-On-Demand is used as a front-end tool with BRIO as the query tool behind.  It's a WEB based solution, which supports different formats (BRIO, HTML, and L123).  PROJECT: LDS (LEGACY DATA SYSTEMS) Developer								  Oct 2007 - Mar 2009 Client		: IBM, Germany Platform	: Z/OS.  Tools	: Spufi, QMF, Brio, DB2, TSO/ISPF Team Size	: 2 Roles / Responsibilities: Responsible Application design.  Production Support.  Creating Report on BRIO depending on Requirements.  Scheduling the jobs in OPC.  DBA Activities.  Participate in project meeting.  Description: The Legacy Data Store (LDS) as a logical part of the EDW consists of 12 tables.  It is a system which receives data from the Legacy Warehouse systems and stores it in the S&D Information Warehouse.  The whole transmission system consists of two parts: 1) The sending part on Legacy Warehouse Country side 2) The receiving part on S&D IW side For each sending system exists in the S&D IW one dedicated receiving System.  The sending and the receiving systems are developed as OPC job net running under MVS.  Each job net consists of several jobs, which usually executes one program, but there are also jobs executing more than one.  A program is a MVS/DB2 Utility or a PL/I Program.  Because up to 12 tables are fed, there are also 12 interfaces, each responsible for one target table.  Dependent from the target table, every interface has a specific layout and record format.  The two subsystems communicate with the help of a trigger file.  This file indicates that a sending action has successfully completed and the data can be accessed on the receiving side.  If no trigger file is received on the target side, no processing take place.        Skills    analytical skills, banking, CICS, COBOL-II, COBOL, client, clients, Database, delivery, documentation, ENDEVOR, English, File-Aid, functional, Hindi, IBM, DB2, DB2 8.0, DB2 9.0, IBM-MVS, ISPF, JCL, Languages, team building, Team Lead, Mainframe, MS-Access, Windows, News-Letter, OS, Developer, PL1, Coding, proposals, QMF, quality, Quest, reengineering, reporting, REXX, scheduling, SPUFI, SQL, TSO, UDB, VSAM      Additional Information      PERSONAL DETAILS
Date of Birth		: 20-08-1983 			Sex : Female
Marital Status		: Married  Hobbies, Interest	: Watching movies, Listening music
Swapanali Dhend     "
BANKING,"         FINANCIAL ANALYST             Highlights        Microsoft Excel and PowerPoint (intermediate), Capital IQ (intermediate), FactSet (intermediate), SNL (intermediate),
Bloomberg (beginner/intermediate), SPSS (intermediate)              Experience      Company Name     July 2015   to   Current     Financial Analyst   City  ,   State      Support CEO and corporate operating committee directly by shaping and implementing AIG's strategy on a global level Initiate, evaluate and execute M&A deals and innovation investments in order to enable AIG's inorganic growth Selected Transaction Experience and Strategic Projects: 500 Million Divestiture Work with senior management to identify ~$208 million of allocated versus direct expenses in order to make normalizing adjustments to pretax operating income (PTOI) and drive up valuation price of divested entity Craft marketing language and organize flow of confidential information memorandum in order to prepare company leadership for management discussions with potential buyers Manage virtual data room, track buyer due diligence questions and assist in all steps of running the divestiture process Joint Venture Merger to Expand Commercial Business by ~$200 Million Analyze portfolio of joint venture partner in order to compare net premiums written of AIG's book of business to partner's Strategize with senior management to produce non-binding first round presentation in order to engage partner in equal and active ownership of the joint entity 20 Million Investment in Biotechnology Company Research business models, products, customers, technology and existing market share of private company and over 10 competitors in order to evaluate strategic rationale for investment Write memo detailing industry dynamics, analysis of peer strengths versus weaknesses and investment recommendation Selection of AIG Peers Build database of financial metrics including market capitalization, total revenues and assets, segment (property and casualty versus life and retirement) revenues and assets from 70 companies in order to formulate a peer list and competitor set for AIG Create presentation summarizing peer selection methodology to be delivered to corporate operating committee in order to determine 2015 long-term incentive plans for AIG.          Company Name     June 2014   to   August 2014     Investment Banking Summer Analyst   City  ,   State      Supported Industrials Coverage Group by building client presentations, evaluating and compiling financial metrics and aiding in model analysis and valuation Selected Transaction Experience and Strategic Projects: Transportation Company's ~$6 Billion Initial Public Offering Compared management and board structure in 9 peer filings in order to help senior leadership in the drafting of the prospectus and road show materials 170 million Buy-Side M&A Compiled 8 years of titanium price and production data in order to project summary financials and aid private equity buyer in determining valuation price of the target company 100 million Strategic Planning Analysis Identified over $100 million in fees for senior management's evaluation of deal pipeline and future budgeting Pitches and Client Presentations Built over 50 acquisition target profiles in order to help group pitch M&A opportunities to 5 different clients.          Company Name     September 2013   to   December 2014     Co-President   City  ,   State      Taught 30 undergraduates stock market fundamentals and socially responsible investing in order to increase financial literacy ¬∑  Evaluated public companies by analyzing strategy and operations, examining financial statements and performing valuation ¬∑  Invested $1,000 of fundraised money in selected microfinance businesses, B corps, or charities to support social impact.  Bloomberg Analytics Boot Camp (500+ applied; 24 selected), New York, NY, Participant          May 2013 ¬∑  Trained for one week in Analytics and Sales to gain exposure to equities, fixed income and commodities ¬∑  Operated Bloomberg Terminal to obtain data for 10 stock pitches, technical analyses of securities and industry overviews.          Education      Yale University     May 2015       Diploma      City  ,   State              Bachelor of Science  :   Economics and Psychology    GPA:   GPA: 3.75/4.0 GPA: 3.77 GPA: 3.89    Economics and Psychology GPA: 3.75/4.0 GPA: 3.77 GPA: 3.89 2nd Place/40 students: Corporate Ethics, Yale-China Association Symposium on Global Strategic Leadership ¬∑  Relevant Coursework: Strategic Management, Accounting & Valuation ¬∑  Cumulative SAT score: 2390 (Math: 800; Verbal: 790; Writing: 800), Cumulative GMAT score: 770        Languages    Mandarin Chinese (native fluency), Spanish (conversational proficiency)      Interests    Traveling, piano, violin, table tennis, swimming, volunteering, pistachio ice cream, Yelp      Additional Information      Interests: Traveling, piano, violin, table tennis, swimming, volunteering, pistachio ice cream, Yelp        Skills    Accounting, Biotechnology, Bloomberg, book, budgeting, commodities, Client, clients, database, drafting, due diligence, equities, equity, senior management, financials, financial, financial statements, fixed income, innovation, investments, IQ, Leadership, Mandarin Chinese, marketing, market, materials, Math, Microsoft Excel, money, PowerPoint, Presentations, Research, Sales, SAT, securities, Spanish, SPSS, strategy, Strategic, Strategic Management, Strategic Planning, Symposium, Transportation, Valuation, written   "
BANKING,"         LEAD TELLER         Summary     Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals.  My goal is to gain more hands on experience within¬†the chosen work .  I would like to expand my knowledge base, to advance in position and gain recognition.      Highlights          Exceptional customer service   Excellent communication skills    Sales expertise  Strong sense of banking ethics  Practiced knowledge of bank security systems      Currency and coin counter  Safe and vault operation  Energetic  Strong work ethic            Experience      Company Name     July 2010   to   June 2014     Lead Teller   City  ,   State      Daily operation and balancing of a $25000 cash drawer   Processing deposits, withdrawals, payments   Assessed risks and approved transactions for myself and other team members   Routed Proof Deposit work to appropriate departments for nightly processing   Daily vault and ATM balancing     Processed Foreign Currency transactions, such as buying and selling of multiple International currencies   Completed Control Online tasks to keep in compliance   Made quality referrals for Consumer and Business account opening   Stepped in to assist the management team in the event the Service Manager was not in.          Company Name     August 2006   to   July 2010     Lead Teller   City  ,   State      Daily operation and balancing of a $75000 cash drawer   Processing deposits, withdrawals, payments   Assessed risks and approved transactions for myself and other team members     Routed Proof Deposit work to appropriate departments for nightly processing     Completed Control Online Tasks to keep in compliance     Made quality referrals for Consumer and Business account opening     Daily vault and ATM balancing     Processed Foreign Currency transactions, such as buying and selling of multiple International currencies      Implemented and followed branch opening and closing procedures    Accepted and processed credit card and consumer loan applications    Assisted in the training of new team members     Provided onsite training      Assisted in weekly teller line scheduling      Stepped in to assist the management team in the event the Service Manager was not in           Company Name     February 2003   to   March 2006     Personal Banking Representative   City  ,   State      Daily operation and balancing of a $15000 cash drawer   Processing deposits, withdrawals, payments   Opened new accounts at the customer's request   Accepted credit card and loan applications   Nightly vault balancing   Daily ATM processing.          Education      Rockville High School     06/1999       High School Diploma      City  ,   State              Personal Information    I enjoy face to face interaction with customers, whether through teller line work or account opening.  With 15 years of banking experience, I have become knowledgeable in the daily operation of a bank branch.      Skills    ATM, opening and closing, credit, quality, routing, selling   "
BANKING,"         ASSISTANT MANAGER           Career Overview     Committed and motivated office professional with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.       Skill Highlights          Professional and mature  Strong interpersonal skills  People-oriented  Excellent work ethic          Microsoft Office proficiency  Meticulous attention to detail    Problem resolution  Excellent time management skills  Schedule management              Core Accomplishments      Process Improvement ¬†   Oversaw implementation of instant issue datacard system which resulted in more cost-effective service.    Data Organization ¬†   Improved office organization by compiling monthly sales and performance reports for employee evaluations using advanced Microsoft Excel functions.    Training ¬†   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.    Multitasking ¬†   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.         Professional Experience      Assistant Manager    June 2014   to   January 2015     Company Name   Ôºç   City  ,   State      Coach, motivate and develop staff; prepare disciplinary notes and performance evaluations   Responsible for branch, vault, and ATM settlement daily and reconciling differences as needed   Work at the greeter desk to greet members as they come in, direct them to the appropriate area of the branch, and schedule appointments   Help to monitor and answer calls coming thru the call center  Resolve customer issues in a timely manner.  Serve as back up to the staff; running a teller drawer, opening account, processing loans   Pull reports to track branch productivity and goals.          Head Teller & Training Assistant    March 2011   to   May 2014     Company Name   Ôºç   City  ,   State      Ensure all policy and procedures are understood and followed by branch staff   Responsible for branch, vault, and ATM settlement daily and reconciling differences as needed   Ensure operational integrity of the branch by doing internal audits and following all branch security and compliance requirements   Main manager in the branch to handle and resolve customer issues and escalate them if necessary to Assistant Manager and Branch Manager   Contribute to the branch's sales goals by personally recognizing sales opportunities and referrals as well as coaching and motivating the tellers to achieve their goals.  Coach, motivate and develop tellers; prepare disciplinary notes and performance evaluations   Test new policies, procedures, and computer updates prior to rolling out company wide   Train employees on new or revised policies, procedures, and computer updates   Help to recognize and develop process improvements to make a more efficient environment           State Farm Agent Staff    September 2010   to   March 2011     Company Name   Ôºç   City  ,   State      Process quotes and applications for auto, home, and life insurance.  Assist policy holders with policy changes and maintenance.  Recognize and discuss insurance needs with policy holders.  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Organized files, developed spreadsheets, faxed reports and scanned documents.          Retail Banking Branch Operations Manager    April 2008   to   September 2010     Company Name   Ôºç   City  ,   State      Manage the teller staff to ensure the teller line runs smoothly   Ensure all transactions are processed accurately   Ensure all policy / procedures are understood and followed   Reconcile branch settlement differences Maintain branch cash control limits Balance the vault, ATM, and EDC machine on a daily basis   Track and audit all negotiable items   Ensure operational integrity of the bank by doing internal audits   Resolve customer issues in a timely manner.  Contribute to the branch's sales goals by personally recognizing sales opportunities and coaching / motivating the tellers.  Counsel tellers, prepare disciplinary notes and performance evaluations   Create / manage the schedule for the tellers.          Senior Personal Banking Representative    August 2003   to   April 2008     Company Name   Ôºç   City  ,   State      Actively sell Sovereign Bank products and services   Analyze and determine the financial needs of each customer   Meet and exceed personal sales goals   Open new accounts, process loan applications and close loans   Demonstrate in depth knowledge of all consumer products and services   Research and resolve customer issues in a timely manner.          Education      Bachelors of Science Degree   :   Criminal Justice  ,   2003    York College of Pennsylvania   Ôºç   City  ,   State       Minor in Criminalistics and Accounting         Skills       Proficient with most office equipment: fax machine, multi-functional device, multi-line phone, and Microsoft Office  Possess exceptional organizational, analytical, and time management skills as well as the ability to multitask  Self motivated  Excellent work ethic       "
BANKING,"         CUSTOMER SERVICE REPRESENTATIVE       Professional Summary     Office professional with an extensive background of more than twelve years of Customer Service, Account Manager and Office Administrative Support. Exude strong and excellent communications skills and creative support with team-building and the ability work independently. I adapt to change quickly and motivate staff to ensure a smooth workflow and increased productivity.       Skills          Typing 55 wpm/Ten-Key 10500 kspm  Microsoft Office (Word, Excel, Outlook)  Data Entry/Customer Liaison/Support  Agency Management System (AMS, 360, Sagitata)  The Agency Manager (TAM) Applied System  CRM Software Systems  Quick learner              Work History      Customer Service Representative     09/2017   to   Current      Company Name   ‚Äì   City  ,   State      Provide customer support to accounts, track orders, provided price quotes, order changes and/or cancellations.  Identify customers' needs, research issue and complaints with problem solving for resolution.  Assist to ensure professional and exceptional customer service with products inquiry and online services.  Document account and conversation during inbound and outbound calls in call center environment.         Owner     01/2015   to   09/2017      Company Name   ‚Äì   City  ,   State      Responsible for day-to-day operations of online retail store, including sales, stock and resource management.  Develop social media strategy and set goals to increase brand awareness and ¬†engagement.  Maintained online storefront and social media platforms with new products and marketing sales promotions.         Commercial/Personal Lines Account Manager     03/2014   to   01/2015      Company Name   ‚Äì   City  ,   State      Temporary assignment ended March 214 - Jan.  ¬†Processed Certificates of Insurance for heavy contractor's, service and retail risk for commercial Line policies  Verified and explained Commercial Insurnace policy coverages' and issued renewals¬†  Processed endorsements, cancellations, and reinstatements of policies and file claims with carrier¬†  Followed-Up on policy change request issued by carriers and/or sub agents.         Insurance Customer Associate     02/2011   to   10/2013      Company Name   ‚Äì   City  ,   State      Office location closed Feb.011- Oct.  2013 Provided customer service for retail brokerage firm as an inbound call center representative to new and existing policyholders and agents.  File claims and submit loss reports to carrier's¬†  Explain insurance coverage and eligibility requirements for non-standard auto policies¬†  Processed policy changes (endorsements, cancellations, and reinstatements) and issued DMV vehicle registrations¬†  Issued auto insurance ID cards, accept and applied monthly payments to policy premiums.         Insurance Agent/Producer     02/2009   to   11/2009      Company Name   ‚Äì   City  ,   State      Reviewed rates in a competitive markets for qualifying customers with various insurance carriers.  Advertised business product brochures and distributed to potential customers.  Updated client information for policy changes for clients including name, address and coverage.  Market multiple lines of business such as Commercial and Personal Lines, Ocean Marine, and Workers' Compensation.         Commercial Lines Underwriter     02/2008   to   06/2008      Company Name   ‚Äì   City  ,   State      Processed and analyzed Commercial  insurance applications, rated and provided quotes Followed underwriting guidelines to determine risk exposure and eligibility Requested loss run reports and issued certificates of insurance from carrier systems Conducted policy changes for clients and ensured all information was accurate Processed binders, endorsements, cancellations, reinstatements and policy renewals.         Commercial Lines Underwriting Supervisor      Company Name   ‚Äì   City  ,   State      Company relocated out of state          June 206 - Oct.  2007 Supervised 7-Employees, approved employees time sheets and requests for time off to ensure a smooth workflow Assisted account managers, sub-agents/and or brokers with customer complaints and resolutions Reviewed and analyzed risk for Commercial CGL and Workers' Comp new business applications and renewals with solid understanding of industry regulations and carrier guidelines Researched various markets for competitive pricing from multiple insurance carriers.         Education      Diploma  :   Data Entry Specialists     1995     Eldorado College    -
                          City  ,
                          State              S.E.L.F High School    -
                          City  ,
                          State          Skills    Ten-Key, Administrative Skills, Agency, brochures, call center, competitive, CA, CRM, client, clients, Customer Liaison, customer service, customer support, Data Entry, Insurance, Market, marketing sales, Excel, Microsoft Office, Office, Outlook, Word, Oct, policies, pricing, problem solving, research, retail, sales, Securities, social media platforms, strategy, Typing 55 wpm, underwriting, workflow      Accomplishments       Telephone Service
Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.   Customer Service   Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.    Handled guest complaints, maintaining a positive dining experience for all rest.      "
BANKING,"         REGISTERED CLIENT SERVICE ASSOCIATE       Summary    To obtain a position where my years of experience in the client support environment and proven track record of maintaining and developing new businesses can be fully utilized. Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in client support.  Major strengths include strong leadership, excellent communication skills, strong team player, attention to detail, compliance in all regulated environment and supervisory skills.      Skills        Microsoft Word for Windows, Excel, Power Point, Access, Adobe PageMaker 6.5, Adobe Photoshop, Dreamweaver, Visio, Unix, Oracle 9i and Developer 2000.            Experience      Registered Client Service Associate   06/2012   to   Current     Company Name   City  ,   State       Serve as primary contact to investment clients and prospects.  Provide all operational services and support for client accounts.  Provide Financial Advisors with presentations and seminars, aide in the implementation of marketing materials for prospects.  Referring clients to other lines of banking division to enhance the relationship.  Work with Financial Advisors to efficiently manage their book of business to increase their revenue for the bank.  Conduct monthly audits to make sure that client objectives are in consideration with the investments being offered by the brokers.  Work directly with the Financial Advisors to manage their book of business worth 40 million.          Relationship Banker II   06/2004   to   06/2012     Company Name   City  ,   State       Serve as primary contact to retail, commercial, and prospect clients.  New account opening and cross sale of other banking products and services.  Referring identified client needs to other lines of banking divisions.  Proactively cold calling the clients to introduce the new products and services to increase branch revenue.  Conduct meetings with commercial bankers and introduce the banking products to the commercial clients to enhance the banking relationship.  Accomplishments.  Ranked in top 10 among 82 reps for 7 straight years, exceeding sales quotas a month.  Winner of best sales representative of the year reward 3 straight years and first quarter in 2011.  Increased branch non-interest income by 10% with the sale of banking products and excellent client service skills.  Increased the loan portfolio for the branch by $800,000 within 7 months.  Increased net deposit portfolio for the branch by $1.7 million for the quarter by proven sales skills.  Training new hires and branch personals to be experts in their job performance to be successful in the company.          Private Banker   01/2003   to   01/2004     Company Name   City  ,   State       Conduct outside sales calls to bring in new business.  Performing operational tasks of the branch that includes reconciliation and monitoring of Federal Reserve account.  Opening new consumer, business accounts and creating CIF's, entering new accounts in the system using Impact.  Performing many tasks using Impact such as change of address, customer account information, posting stop payments, and loan information.  Assisted in reception handling high volume customer calls.          Technical Writer/ Web Developer   01/2000   to   01/2002     Company Name   City  ,   State       Responsibilities include creating, editing and verifying product and service documentation.  Documentation types include: hardware and software user and service manuals, online help and tutorials, programming/configuration/installation documents, requirement documents and reference documents.  Work out various researches for giving the accurate description of the erection, installation, removal as well as maintenance of different genres of hardware.  Supply wiring figures outlines along with part breakdown sketches for illustrations.  Scripting interactive on-line help and tutorial packages.  Installation and maintenance of computer, security, and telecommunications systems.          Education and Training      B.S  :   Computer Information Systems   2001       Strayer University    Computer Information Systems             1997       Northern Virginia Community College    DBA Training, Completed First DBA exam in India          Series 7-General Securities Registered Representative   2016                   Skills    Dreamweaver, Adobe PageMaker 6.5, Adobe Photoshop, banking, book, cold calling, hardware, client, clients, DBA, Documentation, editing, Financial, investments, marketing materials, meetings, Access, Excel, Power Point, Windows, Microsoft Word, online help, Oracle 9, Developer 2000, outside sales, presentations, programming, reception, requirement, retail, sales skills, sales, Securities, seminars, Scripting, telecommunications, Unix, Visio, wiring   "
BANKING,"         TRAINING ASSISTANT       Summary    Project Management and special events
Training, curriculum development, needs assessments
Outside sales, recruitment and marketing
Non-profit management and office administration          Experience      Training Assistant     Jan 2008   to   Current      Company Name   Ôºç   City  ,   State     Develop and implement projects which create a positive presentation of ProEquities.  Analyze and develop solutions for internal processes Coordinate and implement logistics for training events Coordinate the BDU Scholarship program Provide duties such as the maintenance of databases, preparation of PowerPoint presentations, spreadsheets, editing, mail merge and special project reports Field all incoming phone calls for ProEquities; greet guests.         Market Game Coordinator/Office Manager     Jan 2005   to   Jan 2007      Company Name   Ôºç   City  ,   State     Organized and maintained Alabama Stock Market Game activities Coordinated teacher recruitment and workshops  -  Provide technical support and communication to teachers Coordinated stockbroker mentor program Promoted programs through correspondence, workshops and public speaking Coordinated day-to day  office activity Provide support to fund development, client service, marketing, financial reporting and special projects Assist in bookkeeping activities.         Advertising Administrator     Jan 2003   to   Jan 2004      Company Name   Ôºç   City  ,   State     Ensured compliance of company policy for Yellow Page and White Page directory advertising Addressed and resolved company wide directory listing issues Coordinated acquisition, distribution and billing of inventory of financial center merchandising hardware and graphics for over 700 financial centers throughout eight-state area Provided accounts receivable and payable tasks and general ledger account reconcilement for directory advertising, merchandising hardware, graphics and holiday signs Coordinated design, job biding and distribution of financial center signage.         Director     Jan 2001   to   Jan 2003      Company Name   Ôºç   City  ,   State     Provided oversight for non-credit training programs.-  Conducted needs assessments Formulated and implemented marketing strategies and materials for non-credit continuing education courses Developed of instructional strategy and design for new programs and evaluation of existing programs/courses Developed customized, industry-specific curriculum based on needs of client/community Recruited, developed and supervised instructors Managed, created and maintained databases for targeted mailing Provided oversight for management of registration, revenues, program implementation, record retention, and student recruitment and maintenance of quality educational standards.         Workforce Development Specialist / Continuing Education Coordinator     Jan 1998   to   Jan 2001      Company Name   Ôºç   City  ,   State     Served as project manager of Workforce Development Center activities Developed customized, industry-specific curriculum based on needs of the client/community Developed and delivered training to corporate clients and community Developed and maintained relationships with various constituents  -  Conducted needs assessments Formulated and implemented marketing strategies and materials for non-credit continuing education courses Managed development of instructional strategy and design for conferences, certificate programs and courses Recruited, developed and supervised instructors Managed, created and maintained databases for targeted mailing Managed  registration, program offerings, student recruitment and quality educational standards.         Executive Director     Jan 1996   to   Jan 1998      Company Name   Ôºç   City  ,   State     Developed and maintained relationships in banking community Served as spokesperson and liaison to affiliate colleges and the public Recruited and supervised office staff, and instructors Developed and implemented instructor and volunteer training Implemented delivery of educational curriculum and served as student advisor Administered annual budget and maintained financial records Developed and managed marketing plans and quarterly statewide promotional publications Directed Birmingham Chapter into statewide consolidation process.         Territory Manager     Jan 1994   to   Jan 1996      Company Name   Ôºç   City  ,   State     Developed and maintained   relationships with new and existing accounts Developed and maintained community contacts through job fairs, presentations and civic involvement Assisted in employee recruitment, placement and orientation ERC (Employee Recognition Committee), PROEQUITIES-Chairman BOY SCOUTS OF AMERICA - VULCAN DISTRICT COMMITTEE - Marketing Director BOY SCOUTS OF AMERICA - VULCAN DISTRICT - Certified Trainer of Adult Leadership CAHABA GIRL SCOUT COUNCIL - Field Executive, Certified Trainer of Adult Leadership BIRMINGHAM AREA COUNCIL OF CAMPFIRE - Recruitment Coordinator BIG BROTHERS/BIG SISTERS OF Tift Area - Caseworker/PR Assistant.         Education      Bachelor of Arts Degree  ,   Public Relations/Speech Communication Journalism    AUBURN UNIVERSITY   Ôºç   City  ,   State     Public Relations/Speech Communication Journalism       Completed Certificate Program in Project Management      UNIVERSITY OF ALABAMA AT BIRMINGHAM   Ôºç   City  ,   State            Interests    ZENGER MILLER TRAINING - Certified Facilitator
BIRMINGHAM FESTIVAL OF ARTS - Chair of Volunteer Coordination, Co-Chair of Educational Event      Skills    accounts receivable, advertising, banking, billing, bookkeeping, budget, hardware, conferences, COUNCIL, credit, client, clients, databases, delivery, editing, financial, financial reporting, general ledger, graphics, instructor, inventory, Leadership, logistics, Director, marketing strategies, marketing plans, marketing, Market, materials, mentor, merchandising, mail, office, PowerPoint presentations, Page, presentations, PR, processes, Project Management, public speaking, publications, quality, Recruitment, spreadsheets, strategy, teacher, technical support, phone, Trainer, training programs, workshops      Additional Information      ZENGER MILLER TRAINING - Certified Facilitator
BIRMINGHAM FESTIVAL OF ARTS - Chair of Volunteer Coordination, Co-Chair of Educational Event     "
BANKING,"         V/P COMMERCIAL RELATIONSHIP MANAGER           Summary     Accomplished Loan Officer who consistently exceeds sales goals while offering the utmost care in client relations. Excited and motivated to help customers build successful financial futures.       Highlights          Sales expertise  Bottom Line LoanMaster Loan Servicing  Excellent communicator       Analytical  Excellent time management  Detail-oriented            Accomplishments     Received Annual Pinnacle Award for 120% closed loan rate. 20013, 20012.   Implemented several strategies that successfully increased sales and improved client retention rates.  Continue to improve and develop a strong middle market customer base.       Experience      V/P Commercial Relationship Manager    March 2014   to   Current     Company Name   Ôºç   City  ,   State      I am responsible for acquiring and retaining a portfolio of commercial banking clients with annual revenue of 2 million to 20 million.  I conduct relationship review meetings where opportunities are identified for commercial loan and deposit products, traditional banking, capital management and brokerage services.  As a Commercial Relationship Manager I am responsible for developing customized client strategies that effectively develop relationships and ensure attainment of loan, deposit, revenue and new households.  This role has day-to-day responsibility for the delivery of superior client service, operational integrity, and adherence to bank policy as well as all Federal and State regulations.  I manage an assigned loan portfolio ensuring all documentation is in place and applicable terms and conditions are adhered to.  I routinely review the asset quality of all loans assigned; ensuring referrals of problem situations are made to the appropriate associate.  I approves credit applications within assigned lending authority, refers approvals outside of authority to an appropriate associate.  I Negotiate profitable spreads, and maintains timely information flow to insure quality of the portfolio, as well as maintains an in depth knowledge of small business and commercial credit policies and procedures.  Lending and loan servicing wheel house for my position has been between 1 million to 20 million dollars in individual loan growth per loan opportunity.  I have closed multiple loans over 5 million to a number of companies to include, a national lumber company- $13 Million+ ( big in Illinois, Missouri, And Indiana),  Grocery store chain $6 Million, Large Automotive company $5 Million, Multiple property management companies each over $6 Million.  I have been successful in growing and building a client base from a small dollar portfolio to more of a middle market plan.          Supervisor    January 2010   to   Current     Company Name   Ôºç   City  ,   State      Transportation NCO: E-6, Staff Sergeant, Illinois Army National Guard.  Advises military and Department of Defense civilians of their entitlement for shipment of personal property and passenger travel and prepares the necessary documentation.  Requests and coordinates transport capability to meet a movement mission.  Marks and labels cargo and freight shipments in accordance with regulatory requirements.  Documents and inventories freight, cargo, and materiel shipments of all types; operates automated data terminal equipment to prepare movement documentation or related correspondence.  Arranges documentation and reports for follow-up or response to tracer actions.  Prepares transportation movements documents and related forms for the type of shipment and mode of travel.  Performs office duties such as posting regulations, files maintenance, and routine office correspondence.  Responsible for planning, managing and coordinating the total cradle-to-grave life cycle logistics support for assigned systems or subsystems, integrating separate functions of supply, maintenance, procurement and quality assurance into logistics activities required to sustain system fielding.  Proficiencies: TC-AIMS, Blue Force Tracker, MTS, Multiple Logistic and UMO courses, and all training of an 88N position.  Microsoft Office, training and equipment tracking/repair operations.  Military- security clearance.          Business Banking Officer/ 2 yrs. Branch Manager Business Banking Officer    March 2008   to   March 2014     Company Name   Ôºç   City  ,   State      Supervisor: US BANK HR (800-367-2884 I covered a district size area over all small business commercial lending and relationship needs.  Met and exceeded all assigned sales goals through outside sales, incidental activity to outside sales and other activities.  I contributed to the profitability and growth or business banking by building, developing, and managing new and expanded client relationships with small business customers.  Consulted with business customers and prospects about their financial needs and goals, identifies and promotes bank products and services that best meet the customers' needs.  I performed formulation and business development through financial reviews and conducts budget planning for business plan strategies.  I helped maintain budget analysis goals for corporations through review of financials and project management evaluations.  I provided financial advice on budget related issues for business goals and strategies to meet those goals.  As  Branch Manager I managed a traditional branch with up to thirteen employees as well as 10 business partners, as an on-site leader for sales, customer service, regulatory, policy and compliance, and facility management as well as all things HR including labor and/or employment related laws, policies, processes, and procedures.  I have experience analyzing data and metrics to identify patterns and/or trends in the workplace along with experience deploying services and/or processes to employees.  I directed the work of staff in the branch and exercised discretion and independent judgment in performing duties.  My duties included people management, developing a customer centered branch environment, expert product/service knowledge, partnership with other areas of the company, retail store management, and community involvement.  I was accountable for branch balance sheet and financial statements, and branch profit and loss.  I also approved all branch specific documents from financial statements to shipping and receiving of supplies and ordering items for branch operations and overall success of facility through budget planning and business development.  Target area was companies of 2 million in revenue to 10 million in revenue.  75% of loan growth was above 1 million dollars per loan.  Businesses were primarily doctors, property management, manufacturers and franchise opportunities.          Consultant/General Manager    November 2007   to   March 2008     Company Name   Ôºç   City  ,   State      I was hired as a consultant to open a state of the art Wellness and Fitness Center for the Chase Park Plaza and develop management strategies to coincide with the consultant group and current hotel staff.  I created the processes for a new fitness center and training and hiring of employees.  I was the temporary general manager of the facility until I hired and trained my replacement.  Also set up logistics for ordering and shipping supplies for the fitness center and hotel.          General Manager    December 2004   to   November 2007     Company Name   Ôºç   City  ,   State      I managed multiple 35000 square foot fitness centers with over 35 employees (managed up to three branches at one time).  I managed payroll, scheduling, training for each department (customer service, sales, personal training and group exercise).  I also set budgets for the sales team and monitored their development.  I maintained reports and profit and loss for the fitness center.  I also developed and trained others to become managers and advance in the company.          Education      Bachelor's Degree   :   University Studies  ,   5 2005    Southern Illinois University   Ôºç   City  ,   State              Master's   :   Business/ Management and Leadership      Liberty University           Business/ Management and Leadership          Skills     Credit Analysis  Microsoft office  Relationship Building  Sales    "
BANKING,"         TAX ACCOUNTANT         Professional Summary          Skills        QuickBooks, CCH ATX, Microsoft Office Suite    account reconciliation, accounting, administrative, bookkeeping, C, CA, consulting, contracts, credit, client, clients, documentation, filing, financial analysis, forms, funds, general ledger, MA, Mandarin, marketing, Excel, Microsoft Office Suite, payroll, QuickBooks, real estate, reporting, sales, tax compliance, tax, taxes, tax returns, telemarketing, venture capital            Work History      Tax Accountant  ,     01/2016   to   Current     Company Name   ‚Äì   City  ,   State      Prepared and reviewed hundreds of federal and multi-state tax returns for Individuals, Partnerships, LLCs, S
    Corporations, and C Corporations (1040/1040NR/1120/1120S/1065, AZ/ CA/ DE/ FL/ IL/ MA/ MN / NY/ WI state
    filing)
  Conducted consulting services for clients regarding their filing status and related tax issues
  Conducted foreign tax compliance, including foreign withholding taxes and foreign tax credit (Form 1042S /Form
    5471 /Form 5472)
  Provided comprehensive bookkeeping and accounting services for multiple clients in various industries
    (manufacture, real estate, venture capital, hospitality industry, etc.)
  Managed general ledger transaction and reporting and performed account reconciliation
  Provided financial analysis for clients and assisted with documentation for annual audit
  Completed payroll, payroll tax deposits, payroll tax returns and 1099/W2 forms
  Prepared and filed monthly and quarterly sales and use tax deposit and tax returns
  Assisted clients to setup business, register federal and state tax information and dissolve business.         Intern  ,     07/2015   to   08/2015     Company Name   ‚Äì   City        Prepared applications for fund transfers and submitted to headquarter to ensure the circulation of funds
  Collected and sent contracts and invoices to banks
  Created Excel reports and updated the data for reconciliation.         Wholesale Banking Intern  ,     05/2014   to   08/2014     Company Name   ‚Äì   City        Organized marketing campaign to develop client relationship and complete business transactions
 Assisted client relationship manager with daily administrative work
 Conducted telemarketing and social media marketing to attract potential clients.         Education      Master of Professional Accountancy  :     06/2016     University of California               Bachelor of Science  :   Accounting, Economics  ,   05/2015     The Pennsylvania State University, University Park               Work History      Tax Accountant  ,   01/2016   to   Current     Company Name   ‚Äì   City  ,   State      Prepared and reviewed hundreds of federal and multi-state tax returns for Individuals, Partnerships, LLCs, S
    Corporations, and C Corporations (1040/1040NR/1120/1120S/1065, AZ/ CA/ DE/ FL/ IL/ MA/ MN / NY/ WI state
    filing)
  Conducted consulting services for clients regarding their filing status and related tax issues
  Conducted foreign tax compliance, including foreign withholding taxes and foreign tax credit (Form 1042S /Form
    5471 /Form 5472)
  Provided comprehensive bookkeeping and accounting services for multiple clients in various industries
    (manufacture, real estate, venture capital, hospitality industry, etc.)
  Managed general ledger transaction and reporting and performed account reconciliation
  Provided financial analysis for clients and assisted with documentation for annual audit
  Completed payroll, payroll tax deposits, payroll tax returns and 1099/W2 forms
  Prepared and filed monthly and quarterly sales and use tax deposit and tax returns
  Assisted clients to setup business, register federal and state tax information and dissolve business.         Intern  ,   07/2015   to   08/2015     Company Name   ‚Äì   City        Prepared applications for fund transfers and submitted to headquarter to ensure the circulation of funds
  Collected and sent contracts and invoices to banks
  Created Excel reports and updated the data for reconciliation.         Wholesale Banking Intern  ,   05/2014   to   08/2014     Company Name   ‚Äì   City        Organized marketing campaign to develop client relationship and complete business transactions
 Assisted client relationship manager with daily administrative work
 Conducted telemarketing and social media marketing to attract potential clients.         Affiliations    Self-motivated tax accountant with more than 3 years of experiences in tax filing for individuals, pass-through entities
and corporations. Prepared and reviewed hundreds of tax returns. Provided comprehensive accounting service for 20
ongoing clients. Receive all 5-star reviews from clients.      Interests    LEADERSHIP & VOLUNTEER
, Pennsylvania State University Chinese Students and Scholars Association          April 2013 - April 2014
Recreation and Sports Department Coordinator
  Planned and organized basketball matches and recreation events every semester
  Composed proposals for activities, coordinated and communicated with other departments
  Organized and supported 16 university team leagues, comprised of three hundred people      Languages    Fluent in Mandarin      Skills      QuickBooks, CCH ATX, Microsoft Office Suite,  account reconciliation, accounting, administrative, bookkeeping, C, CA, consulting, contracts, credit, client, clients, documentation, filing, financial analysis, forms, funds, general ledger, MA, Mandarin, marketing, Excel, Microsoft Office Suite, payroll, QuickBooks, real estate, reporting, sales, tax compliance, tax, taxes, tax returns, telemarketing, venture capital     "
BANKING,"         BANK OPERATIONS ANALYST       Summary    To utilize the skills that I possess in a challenging diverse working environment.      Highlights          analytical  customer service  communication skills              Accomplishments    PBOL program 2013 graduate      Experience      Bank Operations Analyst   01/2010   to   Current     Company Name   City  ,   State       Responsible for reviewing and  processing Returned Deposited Items (RDI), Returned Cash Items and Non Post Items Complete operational functions including approving G/L tickets and Key Master reports prior to forwarding to Data Entry for processing Assist teammates in monitoring department mailbox, researching items and phone support.  Worked with Special Services in Atlanta during the transition of the functions our department inherited.  Assist in developing and updating department procedures Work closely with Management and SunTrust Liaison to stream line the North Carolina Treasurer process.          Account Certification Operations Analyst   01/2009   to   01/2010     Company Name   City  ,   State       Responsible for staff daily operations of processing the W8/W9 forms and the processing of 1099 correction requests for year end tax statements.  Provide coaching and training to new and existing employees on daily and new processes.  Complete operational functions including approving G/L tickets, maintenance reports for account updates and refunds.  Assist Operational Manager with staff reviews.  Analyze compliant and non compliant trends and provide recommendations for improving monitoring of programs, system enhancements, and user education.  Provide escalated support to internal and external customers on IRS related issues.  Assist in the development and design of the SQL database for department.  Verify and calling in the 945 and 941 Wire Remittance.  Provide phone support to the Help Line and branches.  Monitor department mail box answering questions and completing research on outstanding items.  Attend weekly and bi weekly staff meetings.          Account Certification Operations Supervisor 4 w/staff   01/2008   to   01/2009     Company Name   City  ,   State       Responsible for staff daily operations of processing the W8/W9 forms and the processing of 1099 correction requests for year end tax statements.  Provide coaching and training to new and existing employees on daily and new processes.  Complete operational functions including approving G/L tickets, maintenance reports for account updates and refunds.  Assist Operational Manager in hiring, disciplinary actions as well staff annual reviews.  Analyze compliant and non compliant trends and provide recommendations for improving monitoring of programs, system enhancements, and user education.  Provide escalated support to internal and external customers on IRS related issues.  Assist in the development and design of the SQL database for department.  Verify and calling in the 945 and 941 Wire Remittance.  Provide phone support to the Help Line and branches.  Supervise 5-7 employees.          Account Certification Workflow Coordinator   01/2007   to   01/2008     Company Name   City  ,   State       4 Responsible for ensuring the staff completed all daily processes including, but not limited to, W8/W9 forms, 1099/1098 year end tax statement corrections.  Provide coaching and training to new and existing employees.  Conducted departmental training on new and upcoming projects.  Assist with the development, design and implementation of Sales Force (system used via internet to receive year correction request).  Assist with the  VCP/Remediation project to mitigate 1.7M in potential liabilities.  Verify and calling in the 945/941 daily Wire Remittance.          Teller Coordinator   01/2005   to   01/2007     Company Name   City  ,   State       Responsible for performing lead teller functions such as balancing and ordering cash replenishment for branch, scheduling employees for work shifts, conducting performance review with branch manager and participating in selections of tellers.  Also, completing advanced or complex teller transactions.  Complete operational functions which included approving transactions, cash control, branch security and internal control.  Participates in sale campaigns and made sure all tellers are aware of, and participating in, achievement of sales and service goals.  Typically supervised 3-5 employees.          IRS Compliance Analyst   01/2001   to   01/2005     Company Name   City  ,   State       Responsible for the processing of corrections request for 1099/1098 and all other responsible reportable applications for all banks, including NCF.  Assist the Help Desk by answering questions and returning phones to the branches.  Responsible for the Huntington Bank Merger mailing of 140,000 W9 forms in Feb 2002, supervising 7 temp employees, reviewing, processing the incoming work.  Created letters to be used in returning documentation to customers.  Work with all levels of management.  Responsible for verification/balancing over 300 banks of Tax Reporting system entries.  Upload files to the IRS Project support during year-end testing.          IRS Compliance Specialist   01/1998   to   01/2001     Company Name   City  ,   State       Responsible for clerical support to the compliance analysts.  Responsible for verification/balancing of Tax Reporting system entries.  Researching/monitoring new account reports.  Process and review Forms W8/W9 Editing and filing savings bond receipts Process and balance daily backup withholding deposits for thirteen banks and monthly spreadsheets.  Project support Mail distribution.          Operations Specialist   01/1996   to   01/1998     Company Name   City  ,   State       Monitoring reports for 5 banks on a daily basis.  Determining what items need to be reported to the IRS.  Making sure all items are reported within the allotted time.          Off Clerk   01/1995   to   01/1996     Company Name   City  ,   State       To verify pay-off on automobile loans.  Determine if the pay-off would satisfy the  loan to begin process of the  titles.          Money Center Processing Teller   01/1990   to   01/1995     Company Name   City  ,   State       To verify and process merchant deposits.  Delegate and distribute work to fellow co workers.  Assist in balancing the cash¬†vault.          Money Center ATM Teller   01/1990   to   01/1995     Company Name   City  ,   State       Process overnight customer deposits.  Monitor ATM's to determine cash replenishment.  Travel to conduct monthly audits to balance off site ATM's.          Bank Teller   01/1989   to   01/1990     Company Name   City  ,   State       Handled customer transactions on a daily basis.  Balanced teller drawer at the end of each day.  Assist with balancing ATM and cash vault.          Education        Business   2013       Bellevue University   City  ,   State        Certification           Business Management   1997       Valencia Community College   City  ,   State       Business Management          Business Management   1990       Seminole Community College   City  ,   State       Business Management          Medicine/Nursing   1989       Bethune Cookman College   City  ,   State       Medicine/Nursing        Diploma     1988       Lake Brantley High School   City  ,   State                 Skills    10 key, Account reconciliation, ATM, backup, balance, Banking, bi, Cash management, clerical, coaching, Oral, Customer Service, Data Entry, database, documentation, Editing, filing, Forms, phone support, Help Desk, hiring, letters, mailing, meetings, Mail, Microsoft office, Organizational skills, Problem solving, processes, reporting, Researching, research, Sales Experience, Sales, scheduling, spreadsheets, SQL, supervising 7, Tax, phones, Phone etiquette, typing 40 wpm, written communication skills, year-end   "
BANKING,"         MARKETING AND CORPORATE COMMUNICATIONS MERCHANT SERVICES TRANSITION COMMUNICATIONS PROJECT MANAGER       Summary    A results-oriented professional who cultivates strong and effective working relationships with internal and external partners to establish and achieve mutual communications objectives for advancement of company's business strategy.      Highlights          Advanced Microsoft Office including Visio, MS Project, PowerPoint and Adobe Creative Suite  SharePoint,  Citrix, Live Meeting and WebEx Expertise  Advanced Project Management and Implementation  Written, Verbal and Interpersonal Skills  Vendor and Relationship Management Expertise  Communications and Negotiation Experience  On-Time Goal Achievements of 95% Proficiency Rate              Experience      Marketing and Corporate Communications/Merchant Services Transition - Communications Project Manager - Contractor   05/2012   to   Current     Company Name   City  ,   State       Manage, write, and edit external client communications and content to meet transactional needs of multiple business merchants.  Also manage project risk through comprehensive mitigation assessment and planning techniques.  Initiate, define and manage marketing campaigns across business channels for direct mail programs within a matrixed environment.  Actively manage the work efforts of multiple functional resources through the project plan.  Strong partner relationship management, influencing, collaboration, and negotiating with senior business managers to gain commitment and accomplish shared goals.  Lead matrix process for cross-functional teams to develop and execute client communications for various groups of merchants as part of Bank of America Merchant Services joint venture with First Data for merchants transitioning to preferred processing platforms.  Engage and collaborate with key stakeholders on high-profile projects for distribution of printed and digital marketing collateral requests.  Develop documentation; monitor and report project status; assesses the effectiveness and accuracy of documentation.  Initiate and maintain reporting relationships with project stakeholders including team members, peers, managers, customers, vendors, and other affected departments to coordinate efforts across multiple business units and ensure continuous efficient management of projects; gathers input and feedback.  Effectively assists in directing both internal and external resources to achieve business solutions within project guidelines.  Collaborate and communicate with other project managers and leaders to coordinate cross-project initiatives and activities.  Ability to handle multiple priorities and work well under pressure with multiple deadlines.  Engage and collaborate with key stakeholders on high-profile projects for distribution of printed and digital marketing collateral requests.  Prioritize and perform a variety of concurrent tasks with minimal direction.  Review and edit mail data files for creative production Manage vendor relationships simultaneously meeting campaign execution deadlines with ability to adapt to unexpected requests.  Strong time management skills and sense of timeliness in meeting commitments.  Maintain accurate status reports/summaries and regularly communicate status to leadership, business partners, and other key stakeholders on a weekly basis.  Met overall goals with 95% proficiency rate.  Understand proficiency of customer's tactical goals to effectively participate in the development and implementation of business solutions to manage project risk through comprehensive assessment and planning techniques.  Manage work efforts through the project plan for basic scope control procedures utilizing multiple functional resources documenting and monitoring project status to assess effectiveness and accuracy of campaign.  Analyze and report project status and research information; monitor project performance to maintain the quality of services, deliverables, and content.  Timely response to operational issues and RFI's within defined area to identify and eliminate obstacles to solution plans, business goals or implementation.  Develop contingency plans to meet compliance requirements with company practices.  Engage all internal stakeholders to ensure communications are relevant, timely and delivered at desired intervals.  Responsible for campaign design and production and distribution.  Project planning, scheduling, tracking and reporting.  Proven project management skills with ability to execute and drive stakeholder agreement.  Spreadsheet, database and relevant project management experience.  Proficient multi-tasker, with the the ability to manage multiple initiatives concurrently.  Write and manage ""standard content"" used for client communications.  Strong detail-orientation and problem solving skills with effective planning, time management and organization skills.  Ad-hoc project and reporting on an on going basis.          Project Manager   01/2007   to   01/2011     Company Name   City  ,   State       Institutional Client Services, Marketing Project management for product implementations, asset consolidations and email campaign project requests.  Engage outside vendors as well as other key marketing areas including Fulfillment, Information Technology, Creative Services, and Print Production.  Status reporting of project work related to implementation of tactical product, segment and institution-specific marketing programs.  Identify and log marketing plan-related issues or risks, and escalate as appropriate following project management best practices.  Communicate across marketing channels with partners to execute measurable, scalable and replicable programs aimed at solving a key business need or taking advantage of critical business opportunities.  Establish and implement rigorous to moderate complexity or single work stream project management processes and methodologies to help ensure that projects are delivered on time, within budget, and adhere to high quality standards to meet client expectations.  Track key project milestones and adjust project plans and/or resources to coordinate communications with all areas affected by the scope, budget and resource work being managed.  Include data gathering, preparation of presentation materials, proofing, setting project timelines and change management.  Perform quality review and escalate timeline issues and risks appropriately.          Institutional Marketing Coordinator/Administrative Assistant/Budget Specialist   01/2005   to   01/2007    Company Name   City  ,   State              Officer, Marketing Specialist   01/2000   to   01/2004     Company Name   City  ,   State             Executive Assistant/Office Manager   01/1997   to   01/2000     Company Name   City  ,   State             Education      Villanova University - Six Sigma Green Belt Certification					2010
Advanced Project Management Certification and Project Management Essentials		2007
WBT Education Credits - Compliance and Project Management Courses - 7.25 CH 	2012-2013
Continuing Ed Credits - Various business and financial service-related courses - 35+ PDUs     2013       King's College   City  ,   State               Diploma  :   Secretarial Science   1983           Secretarial Science        Skills    Adobe, Ad, basic, budget, business solutions, change management, Citrix, Interpersonal Skills, consolidations, content, Client, database, direct mail, directing, direction, documentation, edit, email, financial, functional, Information Technology, leadership, marketing plan, marketing, marketing collateral, materials, mail, Microsoft Office, PowerPoint, MS Project, negotiating, Negotiation, organization skills, Print Production, problem solving skills, processes, Project Management, Project planning, project plans, proofing, quality, Relationship Management, reporting, research, RFI, scheduling, Six Sigma, Spreadsheet, time management, Visio, Written   "
BANKING,"         PROGRAM ADMINISTRATOR           Executive Summary     Results-focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.       Professional Experience      Program Administrator    January 2013   to   January 2015     Company Name   Ôºç   City  ,   State      Impart support to Program Management team and Coordinated with Program Managers.  Corresponds with customers, Managed difficult and sensitive issues.  Manage difficult and sensitive issue and Interpreted technical information in easy manner and carried out data input; Aid Program Managers develop cost baselines and outlined Memorandum of Agreement.  Administer program personnel and implemented disciplinary measures; Outline program information and opportunities and computed grant budget and cuff accounts; Plan, organize, assign, direct, review and evaluate the work of assigned staff; Motivate and evaluate staff and provide for their training and professional development; Implement goals, objectives, policies, procedures, work standards and internal controls; Plan, organize and implement multi-faceted senior programs and activities; Identifying community senior citizen needs and recommending alternative or enhanced programs; Exercising sound independent judgment within general policy guidelines; Prepare clear, concise and complete reports and other written correspondence; Establish and maintain effective working relationships with those contacted in the course of the work.          CBS Banking Representative    January 2012   to   January 2014     Company Name   Ôºç   City  ,   State      Provided excellent communication skills both verbal and written, including the ability to listen and explain complex subjects and convey solutions in a calm and clear manner to clients Used excellent analytical skills with a superior level of attention to detail in order to adhere to stringent bank policies, procedures and guidelines to both clients and internal representatives Provided a positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics to clients and team members on a daily bases Collaborated on a relational work style with proven success in a team environment Provided both intermediate and advanced technical skills with the ability to utilize 5 or more open programs at any one time, including Windows, internet researching, database systems, and email Used basic math skills including addition, subtraction, multiplication and division, along with intermediate data entry/typing skills daily;  Provided multi-tasking skills, including but not limited to, speaking with customers over the phone, assessing their needs, researching information on the computer, and documenting information, all at one time.          Assistant Social Services Coordinator    January 2009   to   January 2012     Company Name   Ôºç   City  ,   State      Assisted in providing expertise and implementing quality control measures for service delivery that meet Head Start performance standards, federal and state regulations and agency outcomes; Supervised Early Head Start Family Support Specialists; oversee and monitor the day to day services being provided to infants, toddlers, pregnant women and their families; Coordinated with Medical Wellness Coordinator to assure all screenings, assessments and home visits are completed; Worked closely with the Home base/Family Partnership Coordinator to provide services to the families in EHS enrolled in the home based/combination program option; Participate/facilitate/coordinate the pregnant women educational meetings in conjunction with Home base/Family Partnership Coordinator to help build collaborations with community partners for recruitment of children and families;  Submitted weekly/monthly reports to Coordinator regarding findings at center level: quality of service delivery, compliance or non-compliance issues, staffing needs/concerns, etc.; Assisted Coordinator to establish community linkages to maximize resources that will benefit Head Start and Early Head start families and contribute to attaining agency in-kind goal and participated in all of EHS transition processes; Assist in preparation of the PIR (program information report) yearly and as needed.          Director    January 2006   to   January 2009     Company Name   Ôºç   City  ,   State      Served as the Director of program and implemented all new programs and services involving children.  Supervised a total of 38 staff members; 16 certified and licensed therapists that performed ongoing services to families/children with developmental disabilities through Indiana First Steps, and 22 staff members that operated and performed other programs and services to families and children;.  Wrote the proposal and organized the first before/after school program for Danville's Community Schools;.  Managed prepared annual department budget, semi-monthly payroll and all other fiscal concerns.          Education      Masters Degree   :   Public Administration      High Point University   Ôºç   City  ,   State       Public Administration         Bachelor of Science   :   Human Development and Family Studies      Indiana University   Ôºç   City  ,   State       Human Development Family Studies         Family Life Educator Certification
Senior Services Group Facilitator Certification
Adult Basic Education/GED Consultant                Additional Information      VOLUNTEER EXPERIENCE   Facilitate a 55+ Growth Group monthly at New Direction Christian Church, 2013-2015 Serve as a board member for Not to Believers Like Us a Faith-Based Organization against Domestic Violence Among Christians, 2010-2013 Organized and provided event logistics for the Annual Kids Fair in Danville, IN 2007-2009 Assisted in coordinating the summer event & banquet facilities for Charles T. Myers Golf Outing for At-Risk-Youth at the Charlotte, NC Convention & Visitors Bureau, 2004 & 2005 Board Member, Healthy Start Girls Group, 2003-2005 Board Member, Community Action Agency, 2001-2003 Volunteer at YWCA Annual Girls Sports Camp, 2001-2004 Volunteer at Greensboro Volunteer Center Annual Human Race Walk, 2000-2005         Skills     analytical skills, attention to detail, budgets, excellent communication, concise, Consultant, clients, data entry, database, delivery, Educator,  Excel, Microsoft Office, PowerPoint, Windows, Word, multi-tasking,processes, proposal, speaking, quality, quality control, recruitment, researching, staffing, phone, typing skills, excellent oral/written skills    "
BANKING,"         GRANTS MANAGER           Summary     Finance professional successful in not-for-profit and for-profit organizations wanting to resume career after meeting personal goals and obtaining unrestricted work authorization.        Skills     Accounting, administration, preparing trial balance, balance sheet analysis, bank reconciliation, billing, budgeting, forecasting cash flows, cash management services, contracts, credit risk, due diligence, financial analysis and modeling, financial reporting, financial statement analysis, general ledger, government grant proposals, inventory management, investment Banking, invoicing, accounts payables, accounts receivables, legal issues, risk analysis, investment valuation.        Experience              Grants Manager    December 2009   to   July 2014     Company Name   Ôºç   City  ,   State      Perform due diligence on potential grant opportunities and monitor current funds portfolio.  This included reading all government updates on healthcare research funding, related financial matters and audits.  Worked as an integral person in all facets of financial administration in a small team with a culture of inclusion.  Have been appreciated and respected for my hard working skills and eagerness to learn.  Having worked with some of the best researchers in the healthcare field, I have had to wear multiple hats and work with tight deadlines.  Specialized in preparing grant proposals for both federal and non-federal sponsors that included various grants mechanisms, Clinical Trails, Research Contracts and IPAs.  Held a key role in pulling together and maintaining a large and complex international grant that involved 21 sites (domestic and international).  This role enabled me to become an excellent team player.  Managed all post-award administration for all types of sponsored research projects including, subaccounts, budgeting, creating purchase orders, invoicing, monitoring, expense processing and reconciliation, financial reporting, IRB, OMB circular and University policy compliance and close-outs.  Held administrative responsibilities like petty cash custodianship, space and infrastructure planner for the entire Program.  Also assisted the Program's clinical finance and administrative activities.          Grants Manager    January 2008   to   June 2009     Company Name   Ôºç   City  ,   State      Spearheaded research administration of a global health initiative between the University of Pennsylvania and the Government of Botswana, Africa, called the Botswana Program, in the Division of Infectious Diseases.  Designed a patient billing database for a specialty lab service in the Division of Pulmonary Medicine that improved invoicing and collections.  Specialized in post-award administration for all types of sponsored research projects including, subaccounts, budgeting, creating purchase orders, invoicing, monitoring, expense processing and reconciliation, financial reporting, IRB OMB circular and University policy compliance and close-outs.          Manager - Corporate Banking    May 2004   to   August 2006     Company Name          Emerging Corporate and Small Business Enterprises - Financial and Credit Risk Analysis Responsible for preparing credit appraisals from multiple risk perspectives, asset valuation, collateral security evaluation, loan sanctions and post sanction monitoring.  Thorough knowledge of credit policies & financial statement analysis of clients.  Prepared detailed appraisal reports for different types of credit facilities including term loans, working capital financing, bills discounting, bank guarantees, project financing and micro financing.  Meeting new clients for sourcing potential customers, analyzing their income statements and balance sheets and writing detailed recommendation reports for the top management.  Investment Banking Division Managed pre and post issue management functions related to IPOs, follow-on offerings, rights issue and bonds issue.  Handled legal cases pertaining to public/right issues managed by the bank.  Appointed as the bank's Compliance Officer for an IPO from the infrastructure industry which had an issue size of 39 million shares approx.  Audit/ Compliance Ensure compliance with Securities Exchange Board of India (SEBI), Reserve Bank of India (RBI), and ING Vysya Bank Ltd guidelines regarding payment of dividends and collection of IPO monies.  Independently performed SOX audits and tests for the bank's RTGS (Real Time Gross Settlement) payment settlement system that included study of prevailing processes, matching existing process with standards already set in PCDM (Process control Document Matrix), finding out deviations and taking corrective measures.          Education      Master of Philosophy   :   Organizational Dynamics Leadership Management  ,   2013    University of Pennsylvania   Ôºç   City  ,     USA    Organizational Dynamics Leadership Management        Certified Research Administrator, CRA          2011
Research Administrators Certification Council
New York, USA
Certification - Investment Banking   :     2007            MBA   :   Finance  ,   2004    Finance        Bachelor of Commerce   :   Finance  ,   2002    Xavier Institute of Management and Entrepreneurship   Ôºç   City  ,     India    Finance        Diploma   :   Computer Applications  ,   2000    Mount Carmel College   Ôºç   City  ,     India    Computer Applications        Masters   :   Business Administration      Investment Banking Training Institute   Ôºç   City  ,     USA    Intensive financial analysis and modeling boot camp
Rigorous training in core aspects of investment management including financial statement analysis, valuation techniques, cash flow modeling, LBO modeling, mergers and acquisitions and distressed security analysis. Business Administration        Bureau of Data Processing Systems   Ôºç   City  ,     India         "
BANKING,"         SENIOR COMPLIANCE OFFICER         Summary    Banking professional with more than 8.5  years experience in banking with the
strong knowledge of banking products, services and procedures,
especially in KYC/AML/CFT/OFAC/Global sanctions/FATCA compliance sphere, who can
help your company to achieve any goals while mitigating the risks.      Skill Highlights          Excellent verbal and written
    communication skills with strong interpersonal skills;    Strong analytical and
    research skills;    Excellent
    team player, strong leadership abilities and team building skills;    Dynamic and self-motivated;    Creative and
    result-oriented;    Excellent organizational, project management and planning skills;      Ability to work well under
    pressure;    Adherence
    to deadlines;    Detail-oriented, multitask;    Reliable, responsible,
    conscientious, easy-going;    Demonstrated initiative and creativity in problem solving;    Fast learner, eager for
    self-improvement.             Computer Skills      Proficiency with personal computers and pertinent mainframe systems and software packages, including MS Office Suite, AML/OFAC monitoring software.         Languages      English (fluent), Russian (native), Belarusian (native), French (intermediate level (DELF B1), German (basic knowledge).

        Professional Experience      Company Name     March 2013   to   September 2015     Senior compliance officer           AML/CFT;  International Sanctions Compliance (mainly OFAC, FinCEN, European Union, Her Majesty's Treasury (HM Treasury), United Nations, others);

  Sanctions lists management, downloading and
installing;

  The Bank Secrecy Act, The USA PATRIOT Act, US
Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting
requirements knowledge;

  KYC/EDD/PEPs procedures;   Using in work Accuity, LexisNexis,
WorldCompliance, WorldCheck, DowJones AML/CFT/KYC/Sanctions compliance
solutions;

  AML Risk Assessment, revising of work-with-clients'
risk;

  Processing/Analytics/Investigations of AML/CFT/KYC/Sanctions
screening alerts on both the customer and transaction level;

  Suspicious money laundering operations detection,
monitoring and analysis by reviewing alerts generated by the automated monitoring system, other sources;

  Surveillance, account monitoring and investigating High-risk accounts and
their transactions;

  Effectively communicating with and obtaining information from account
officers in order to support conclusions of customer activity reviews;  Preparing narrative comments that summarize results of reviews and that support decisions regarding activity analyzed;  Where appropriate, referring unusual or suspicious activity requiring further action to a supervisor;

  Suspicious
Activity Reports (SARs) writing, OFAC reporting;  Analysis and development of automation of AML/CFT/KYC/Sanctions
compliance screening processes/business processes;

  Contacting with foreign financial institutions,
business correspondence, ¬†inquiries/investigations
processing (English, Russian);

   AML/CFT/KYC/Sanctions training courses/presentations/consultings
to the bank staff;   Other
duties and special projects as assigned.           Company Name     July 2008   to   November 2012     Senior specialist at International payments department           Working in SWIFT system;  Processing and authorizing the customers'
    payment orders through SWIFT system;
      Payment investigations;
      Surveillance, account monitoring and investigating High-risk accounts and
    their transactions;
      Relationship management
    authorization (RMA) processing with foreign financial institutions;  Processing and authorizing the customers'
    payment orders through BISS (Belarusian Interbank Settlement System, analogue of US Automated Clearing House (ACH)), payment investigations;
      Familiarity with Federal Reserve Bank settlements (Fedwire), Clearing House Interbank Payment Systems (CHIPS);  Processing and authorizing treasury deals, Letters
    of credit (L/C), trade-financial operations, foreign exchange transactions, interbank deals, others;
      Controlling of bank's correspondent account
    balances, working with obscure sums;
      Financial monitoring of the customer's
    incoming and outgoing payments;
      Working with claims, complaints;
      Reporting to the Department Head;
      Contacting with foreign financial institutions,
    business correspondence, ¬†inquiries/investigations
    processing (English, Russian);
      Other
    duties as assigned.          Company Name     June 2007   to   June 2008     Loan specialist at Retail banking and loan department           Consulting customers on the banking products, loans;
      Customers
    attracting, detection of client needs;
      Carrying on negotiations
    with customers, promotion of bank services;  Selling of additional
    services and products;  Undertaking due diligence in relation to
    clients;
      Analysis and assessment of the customer's creditworthiness;
      Preparation of documents for examination to the
    Credit Committee of the bank from initiation process to final approval;
      Control of the correctness and completeness of
    the customer's credit files formation;
      Working with credit delays, preparation of reports;  Working with customers' inquiries, claims,
    complaints.          Company Name     September 2005   to   June 2007     Personal banker/Teller at Retail banking department           Internship and externship;    Consulting customers on the banking products;

  Customers attracting;



Carrying on negotiations with customers, promotion
of bank services;   Selling of additional services and products;

  Processing short-term and long-term deposits;

  Cashier transactions services, withdrawals;

  Recording of money movements in the bank database;

  Preparation of reports;

  Insurance services;

  Western Union transfers;

  Currency exchange, collection;

  Working with
customers' inquiries, claims, complaints.           Education      International University ""MITSO"" (http://international.mitso.by/)     2010       Bachelor's degree  :   International Economic Relations and Management    City  ,     Belarus            Minsk state college of services industry (http://kso.minsk.edu.by/)     2006       College degree  :   Banking and finance    City  ,     Belarus         "
BANKING,"         INSIDE SALES REPRESENTATIVE                 Experience      Company Name     March 2012   to   Current     Inside Sales Representative   City  ,   State      Currently selling the suite of OpenTable products to an assigned territory with a concentration in Chicago, Minneapolis, and Milwaukee.  Utilize a consultative approach to communicate the features and benefits of OpenTable products and services.  Effectively meet sales results by various means such as cold-calling, presenting at company sponsored seminars, following up on company provided leads, meeting in person with restaurant owners, and networking with field representatives along with leveraging customer service into upselling opportunities.  Solid understanding of OpenTable Electronic Reservation Book and its competitive advantages.  Met or exceeded monthly, quarterly, and yearly quota for calendar year 2012(125%), 2013(108%) and 2015(100%).  Proficient understanding of salesforce.com CRM application and pipeline management.  Promoted to Sales Representative from Sales Coordinator within first 6 months of employment.          Company Name     August 2009   to   February 2012     Asset Manager   City  ,   State      Managed a $50M portfolio of real estate properties.  Represented investors, developers and business owners in leasing residential and commercial space.  Increased company profile with existing client base while networking extensively to forge new alliances to provide multi-faceted real estate services.  Financial reporting and owner summaries for 700 units of mixed multifamily and commercial properties.  Developed and negotiated specific project plans for new builds and remodels.  Weekly property evaluations including special project coordination.  Managed and trained a team of 6 sales, maintenance, and housekeeping personnel.  Organized, hosted and led company sponsored events.          Company Name     February 2008   to   May 2009     Property Manager   City  ,   State      Represented preferred developers and multi-unit operators including The University of Canterbury, New Zealand.  Directed and managed a portfolio of 100+ units of university housing.  Residential lease negotiations.  Rent collection and financial reporting to operators.  Updated new and expired documentation as needed.          Company Name     August 2005   to   February 2008     Business Banking Specialist   City  ,   State      Responsible for managing and retaining existing relationships and generating new business in the Business Banking market segment.  Cross-sold bank products, executed strategies with calls and site visits; provided needs assessment, customer qualification and meeting follow-up to maintain, enhance and expand customer relationships.  Serviced the credit and non-credit financial needs of existing clients.  Personally interviewed applicants, and closed various types of SBA loans.  Managed all aspects of location and cultivation of new deposits and loans.  Analyzed call logs and sales numbers in compliance with targeted sales quotas.          Education      Colorado State University     May 2014       BA  :   Business Administration Management    City  ,   State      Business Administration Management        Skills    approach, Banking, benefits, Book, cold-calling, competitive, credit, client, clients, customer service, documentation, features, financial, Financial reporting, managing, market, needs assessment, negotiations, networking, personnel, presenting, project coordination, project plans, real estate, selling, Sales, salesforce.com CRM, seminars   "
BANKING,"         REVOLVING CREDIT SUPPORT SPECIALIST           Professional Background    Energetic, dedicated Support Specialist with strong interpersonal skills and 8+ years of contact center and customer service experience. Proven ability to work effectively with people of various ages, cultural backgrounds, and socio-economic statuses. Financial and Customer Support background and the ability to build new and strengthen existing relationships. Great attitude, strong work ethics and customer focused outlook. Well-developed verbal and written communication skills.      Skill Highlights        Microsoft Office Suite and Outlook              Professional Experience      Revolving Credit Support Specialist    May 2013       Company Name   Ôºç   City  ,   State      Identify inefficiencies and make recommendations for process improvements resulting in 20% higher customer satisfaction ratings.  Developed and implemented communication strategies and information programs Help associates identify strengths and weaknesses and implement plan of action to improve their skills Updated departmental standard operating procedures and database to accurately reflect the current practices Act as a Subject Matter Expert regarding bank products, policies and procedures Developed effective relationships with different lines of business through clear communication Assist customer and sales representatives with account inquiries and follow up with maintenance requests Analyzed financial information, obtained from clients, to determine strategies for meeting clients' financial objectives Successfully managed the activities of 45 team members in multiple locations Coordinated with underwriters, loan officers, and operations teams to manage and resolve account concerns Led training programs designed to implement new agent performance management standards for credit center departments.          Revolving Credit Specialist    May 2012   to   May 2013     Company Name   Ôºç   City  ,   State      Navigate and maintain extensive research and knowledge of bank products Serviced multiple inbound customer inquiries through different channels Report to immediate manager the learning gaps that associates are challenged with Consistently exceed quality and sales expectations Conducts side by side coaching sessions with associates Organize team huddles for weekly meeting Collected customer feedback and made process changes to exceed customer satisfaction goals.  Assisted with the development of the call center's operations, quality and training processes.  Built customer loyalty by placing follow-up calls for customers who reported product issues.  Developed effective relationships with all call center departments through clear communication.  Analyzed financial information, obtained from clients, to determine strategies for meeting clients' financial objectives Served as liaison between customers, bank personnel and various internal departments.  Team Mentor responsible for coaching and development of both new hire and seasoned associates Trained new hire associates as an On the Job training (OJT) coach.          Relationship Banking Associate    July 2007   to   May 2012     Company Name   Ôºç   City  ,   State      Team Mentor responsible for coaching and development of both new hire and seasoned associates Assisted customers with a wide range of account related inquiries Offered products and services to help customers expand banking relationships Met quality and sales goals requirements Created visual aids for teammates for team and center campaigns Trained new hire associates as an On the Job training (OJT) coach Developed effective relationships with all call center departments through clear communication.  Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.  Researched banking guidelines and statutory requirements to stay updated on new laws and applications.  Recommended and helped customers select products and services based on their needs.  Courteously assisted over 100 customers per day in a high-pressure and fast- paced environment Additional Information.          Education and Training      Bachelor of Science   :   Health Administration Information Systems  ,   February 2016    University of Phoenix   Ôºç   City  ,   State  ,   United States    Health Administration Information Systems            Skills    administrative, banking, call center, coach, coaching, credit, clients, customer satisfaction, customer service, database, detail-oriented, fast, financial, team leader, Lotus Notes, Mainframe, Mentor, Microsoft Office Suite, Outlook, works, organizational skills, performance management, personnel, policies, processes, quality, research, sales, Self-Motivated, Self-starter, Supervisor, supervision, time management, training programs   "
BANKING,"         SALES & TRADING INTERN           Professional Summary      5+ years of management and operational experience built on strong people skills and common sense  Experience in entrepreneurial, process improvement and growth management   ‚Ä¢ Substantial exposure to business cultures in North America, Europe, and Asia (China, Singapore & South Korea)  ‚Ä¢ Understanding the various business elements: people, operations, sales, marketing, finance & legal - & their inter-dependence         Work Experience      Company Name     July 2009       Sales & Trading Intern   City  ,   State      Worked directly with Senior Managing Directors and Associates of the firm assisting them with the introduction of their Prime Brokerage Service, LCG Primeview.  Provided asset and market analysis, conducted cold calls and communicated directly with domestic and international high net worth clients.  Reviewed merger prospectuses and provided daily Current Events summaries.  Researched particular assets in order to help shape sales pitches for brokers.          Company Name     July 2008       Investment Banking Intern   City  ,   State      Worked directly with the Senior Managing Directors and Associates of the firm assisting their Senior Portfolio Managers with client relations and account management.  Researched particular assets in order to help shape sales pitches for Associates.  Prepared business plans, a business pipeline, business summaries, and performed routine office tasks.  Attended Shareholder Meetings with Senior Managing Directors.          Company Name     July 2007       Associate   City  ,   State            Company Name     July 2006         City  ,   State            Education      Hampden-Sydney College     2010       Bachelor of Arts  :   Economics and Commerce    City  ,   State  ,   United States    GPA:   GPA: 3.3     Member of Sigma Chi Fraternity   Member of Society of '91, Student Leadership Program                   Interests            Additional Information      ACTIVITIES
*Member of Sigma Chi Fraternity: Rush Committee, Social Committee         2008-Present
*Member of Society of '91, Student Leadership Program           	          	          	  2009-Present
*Captain of Ridgewood High School Basketball Team           	          	          	       2005-2006        Skills    account management, Banking, business plans, Calculus, Corporate Finance, clients, client relations, Economics, Equity, Financial, Financial Accounting, Financial Modeling, Forecasting, Managerial, Managing, Managerial Accounting, Market Analysis, Meetings, Money, office, Prime, sales, Venture Capital   "
BANKING,"         ASSISTANT BOY'S BASKETBALL COACH       Summary      ‚ÄúAbility plus opportunity equals responsibility.‚Äù  Clyde Muse   The Mission:  ‚ÄúTherefore go and make disciples of all nations.baptizing them in the name of the Father and of the Son and of the Holy spirit, and teaching them to obey everything I have commanded you.‚Äù (Matt.28:19-20, NIV)    ¬†  The Example: ""just as the Son of Man did not come to be served, but to serve, and to give his life as a ransom for many."" (Matt. 20:28, NIV)  ¬†  The Commitment: ""So I say, live by the Spirit....But the fruit of the Spirit is love, joy, peace, patience, kindness, goodness, faithfulness, gentleness and self control. Against such things there is no law."" (Gal. 5:16,22, NIV)  ¬†  The work of Christ is to allow His Spirit to working in you. My whole existence is to live, work and play looking for opportunities to better the lives of others though Christ.  The commitment to serve to your fellow man is the responsibility of every Christian.       Experience     08/2013   to   Current     Assistant Boy's Basketball Coach    Company Name   -   City  ,   State      Analyze the team's strengths and weaknesses while matching against opposing team's abilities.  Evaluate game momentum and coordinate strategy for attack.  Track player improvement and make necessary player changes to best support team position.         06/1987   to   Current     Co-Founder and Coach    Company Name   -   City  ,   State      Servants Basketball is a Christ based organization that uses basketball as a tool to spread the gospel of Christ to all.   Mission:  To introduce the gospel of Christ to men, women, boys and girls through basketball and to develop a community of Christian families and activities for those families.   Coaching  Recruit student athletes to play basketball, schedule games, and improve athletes playing skills.  Analyze the team's strengths and weaknesses while matching against opposing team's abilities. Evaluate game momentum and coordinate strategy for attack.          12/2007   to   Current     Bank Examiner    Company Name   -   City  ,   State      Examinations - Travel to state chartered banks and assess the banks' Capital, asset quality, management, earnings, liquidity, and sensitivity to market risk levels for  FDIC insurance requirements.          07/2000   to   12/2007     Assistant Professor of Kinesiology & Sport Management     Company Name   -   City  ,   State      1713 KSM Foundations of KSM a study of the history, trends and careers of Kinesiology and Sport Management.  4713 KSM Organizational, Leadership and Management of KSM a study of the theories and practice of management in the KSM field.  3723 KSM Sports Marketing and Promotions a study of sport related cases involving marketing.  4723 KSM Facility Management a study of theories and practices of facility management.  Advisor of Sport Management is assisting students in scheduling and setting educational objectives.         01/2000   to   01/2003     Head Men's Junior Varsity Basketball Coach    Company Name   -   City  ,   State      Coaching, Team Management, Recruiting.         01/1999   to   01/2000     21st Century Site Coordinator    Company Name   -   City  ,   State      Coordinating - Recruit agencies, individuals and district employees to provide academic instruction or violence prevention or alcohol, smoking and drug prevention in after school programs at Star Elementary and Rogers Middle Schools.  Grant Management - Managing and controlling a budget, along with managing and controlling supplies and equipment.  Scheduling activities for student and managing a small workforce of hired vendors and district employees.         07/1997   to   06/1999     Head Men's Basketball Coach    Company Name   -   City  ,   State      Coaching  Make and execute precise decisions both on and off the court in a quick and timely manner.  Motivate the team to a higher level of performance, through hard work, enthusiasm, commitment and belief.  Team Management  Managing and controlling a budget, along with managing and controlling athletic equipment.  Scheduling games, practices and developing practice agenda.  Recruiting  Calling, watching, and hosting players on campus.         07/1997   to   06/1999     Head Men's Soccer Coach    Company Name   -   City  ,   State      Coaching, Recruiting.         07/1994   to   06/1997     Men's Assistant Basketball Coach    Company Name   -   City  ,   State      Coaching, Recruiting.  Head Men's Junior Varsity Basketball Coach.          Education     1995     Master of Science  :   Management

    Southern Nazarene University   -   City  ,   State        Management Organizational Communication,   Managerial  Economics and Ethics         1994     Bachelor of Science  :   Accounting    Southern Nazarene University   -   City  ,   State       Accounting        1989     High School Diploma  :   General    Star Spencer High School   -   City  ,   State              Skills      Coaching  Teaching  Managing  Serving     "
BANKING,"         SR. HOME MORTGAGE CONSULTANT - WELLS FARGO ADVISORS         Summary     An accomplished, results-driven team player with over 20 years of experience in financial services.  Extensive broad expertise in banking, finance, investments, insurance, and relationship management.  Demonstrated proficiency in new business development across all business lines.        Skills     Solid communication, interpersonal, time management, organizational, and leadership skills.       Experience      Company Name     May 2015       Sr. Home Mortgage Consultant - Wells Fargo Advisors   City  ,   State     ‚Ä¢Building solid relationships with referral partners, the Wells Fargo Advisors (team members) by developing and presenting a value proposition, creating and presenting lead identification strategies.  Receiving customer referrals/leads from the Financial Advisors and converting those referrals/leads into mortgage loan applications.  Remaining accountable to referral partner, customer and others during all aspects of the mortgage financing process.  Main responsibilities include:  ‚Ä¢Relationship management: Instrumental in initiating, developing and managing relationships with Wells Fargo Advisors in an effort to partner with Financial Advisors for referral/lead generation.  Sales:  ‚Ä¢Markets and sells WFHM mortgage products to new or existing WF customers using established inbound, outbound and cold calling techniques, in partnership with Financial Advisors.  Quality Assurance:  ‚Ä¢Ensures loan salability by prospecting customers who meet loan qualifications standards and/or by correctly interpreting underwriting guidelines and policies. Central point of contact:  ‚Ä¢Acts as the primary source of contact for both the mortgage customer and the Financial Advisor throughout the loan process, including rate quotes and locks, loan originations, and pipeline management.         Company Name     March 2013   to   May 2015     Sr. Home Mortgage Consultant   City  ,   State      Provides consultation in regards to home financing by education borrowers on available mortgage financing products and process ¬∑ Business via corporate relationships, direct to consumer marketing and other third party Relationships, Wells Fargo Corporate Relocation Consulting ¬∑ Completing loan structuring, pricing loan, locking loan rates, pipeline review accordance With WFC policies and procedures ¬∑ In depth knowledge of investor and regulatory guidelines: FHA, VA, FNMA, FMLMC.          Company Name     April 2010   to   May 2012     Financial Advisor   City  ,   State      Developing a book of business in order to meet and exceed the required performance hurdles ¬∑ Effectively sourcing prospecting clients, capitalizing on referrals, assessing customer needs, referring customers to the appropriate service provider, and executing highly customized solutions to meet the clients needs ¬∑ Recommending investment products and services that are suitable for prospects and clients based on their objectives, resources, time horizon, risk profile and preferences ¬∑ Balancing investment growth, referral activities, customer follow up, prospect building, administrative compliance and personal growth and development according to both a day-to- day and longer-term plan ¬∑ Planning and managing resources (time, people, budget) ¬∑ Seeking the expertise of specialists, where appropriate, to identify planning and investment strategies for a client ¬∑ Establishing and maintaining relationship with the management team and informing management of any circumstances that require supervisory attention/approval as per compliance guidelines and polices ¬∑ Completing mandated training, assessments, performance goals and continuing education requirements.          Company Name     August 2008   to   February 2010     Vice President, Wealth Advisor II   City  ,   State      Responsible for identifying prospective clients with a minimum of $1MM investable assets.  Utilize a profiling based approach with a wealth planning orientation to meet clients overall present and future wealth management needs.  Prepare presentations, follow up on client contacts, and refer the sale of products and services including portfolio management, private banking, trust, estate services, insurance, as well as other services available across the Wells Fargo franchise.  Serve as the relationship manager by coordinating Trust Officers, Investment Managers, Private Bankers, Financial Consultants, Wealth Management Specialists, Insurance Specialists and other contacts across Wells Fargo to deliver full-service wealth management.   Key Accomplishments : ¬ß Completion of Wells Fargo Wealth Advisor/The Private Bank Foundation.          Company Name     April 2007   to   August 2008     Vice President, Senior Business Relationship Manager   City  ,   State      Responsible for soliciting and maintaining account relationships with multifaceted businesses with annual gross sales up to $25MM.  Serve as the relationship manager to existing clientele in providing ongoing financial consulting ¬∑ Assess the commercial loan and deposit needs for current and prospective clients.  Analyze and secure suitable credit with Wells Fargo Bank products and services.   Key Accomplishments : ¬ß Completion of Wells Fargo Business Banking College of Commercial Credit ¬ß Medallion Stamp Certification# X0209353-2609 ¬ß Authorized Lending Limits: ¬ß Final approval on wires processed through (FTS) New: $1,000,000 ¬ß Lending New $50,000  Lending Existing $100,000 ¬ß Lending Incremental $50,000¬ß Concurrence $1,000,000 ¬ß Concurrence Area Of Caution 250,000 ¬ß Operating Exposure $100,000 ¬ß RCS Authority (DOD Exception Wire Transfers) $100,000 ACH Authority $100,000.              Company Name     November 1996   to   April 2007     Senior National Home Mortgage Consultant   City  ,   State      Responsible for mortgage origination with a focus on relationships through employee mortgage programs with Fortune 500 companies affinity groups, and/or portfolio retention   In depth knowledge of investor and regulatory guidelines: FHA, VA, FNMA, FMLMC.  Develop and manage relationships with both external and internal clients.  Leaders Club, Team Lead ¬ß 2006 1st Mtg Funded Units: 156 $30,520,799 Avg Ln Amt: $195,646 ¬ß 2006 2nd Mtg Funded Units: 43 $1,873,377 Avg Ln Amt: $43,566 ¬ß 2006 Revenue: $590,110.47 Revenue BPS: 193.35 NOI: $235,967.47 ¬ß 2006 Centralized Retail Referrals & Cross sell Top Alliance Bank Referrals 382 ¬ß 2005 1st Mtg Funded Units: 161 $34,183,691 Avg Ln Amt $212,321 ¬ß 2005 2nd Mtg Funded Units: 54 $2,491,738 Avg Ln Amt: $46,143 ¬ß Recognized as #1 in Home Equity sales for 2002 and 2003 in Corporate Wells Fargo ¬ß Recognized as #1 in Lender Paid Mortgage Insurance.          Education      Minnesota State University     1988       Bachelor of Science  :   Business Administration     City  ,   State               Additional Information       S.A.F.E. MORTGAGE NMLS # 533306  INACTIVE LICENSES ¬∑ Series 7, 66, 63 ¬∑ Life, Accident and Health Insurance ¬∑      "
BANKING,"         CORPORATE CONTROLLER           Summary      Flexible¬†Controller who adapts seamlessly to constantly evolving accounting processes and technologies.       20 years of accounting / finance experience; leadership - staff & executive team  ‚ÄãMerger & acquisition experience - international, public, private equity firms
Diverse - manufacturing, software, facilities/staffing, mortgage/bank, education, airline
  Multiple corporate structures - fortune 200, public, private, international, multi-state
  Multi-million dollar accounts - general ledger, cash mgt,  fixed assets, budgets,  forecasts        Experience      Company Name     September 2017   to   Current     Corporate Controller   City  ,   State      Oversaw accounting functions of 30-person staff - accounts payable, accounts receivable, general accounting, taxes, payroll, and cash management.  Finance lead for acquisition that grew company almost tenfold -Kimco Facility Services, LLC.  created and acquired a portion of another company through a private equity firm.  Revenue grew from $18M to $175M; increased employees from 500 to 8,000 in 48 states.  Grew accounting department from 6 to approximately 30; hired & trained new staff.  Led financial transition for accounts payable, accounts receivable, payroll and general accounting within 6 months; met transition team deadlines.  Set up new internal financial system / database for payroll, accounts payable, etc.  Established new bank relationship and accounts for company's finances.  Primary contact with bank for account implementation & day-to-day finances.  Setup ACH and positive pay files, automatic payments, user/security settings.  Payroll.  Transferred 8,000 employee records from 3rd party payroll company within 4 months; set up payroll tax interface, direct deposit & payroll debit cards.  Accounts Receivable.  Transferred approximately 5K customer accounts, implemented credit card payments, changed all remittances to company's new bank.  Accounts Payable.  Set up all vendors and transferred invoices such as rents, utilities, and subcontractors; implemented online expense reports.  Transferred over 700 employee cellphone lines, issued over 350 credit cards, transferred 350 vehicle licenses, issued gas cards for company vehicles.  Business Analyst (moved back to Colorado Dec 14.  worked remote & traveled).  Direct report to executive team to solve acquisition issues and implement software & process improvements, including accounting procedures and customer work order processes.  Developed / implemented billable work procedures.  Linked revenue & expense to billable project for increased revenue generation.  Developed procedures and trained field operations on web & mobile devices.            Analyzed various options to improve & streamline company's customer work order process.  implemented system to track all work orders for company's 5,000 customers.  Easier work order management for field operations in 48 states.  Improved key indicators for internal & customer needs; gave management visibility.  Developed work flows to include auto assignments for work orders.  Managed the database, such as new users, security setup, work zones/jobs.  provided annual budget analysis.  worked with operations to run reports, analyze variances and update the system.          Company Name     March 2017   to   Current     US Accounting Manager   City  ,   State      Accounting manager for 10-person staff responsible for US accounting & payroll.  Compiled $4M+ US month-end reporting and debt/stock management of 4 holding companies.  Lead coordinator of international offices.  Australia (Asia/Pacific), United Kingdom, Russia, South Africa & Germany.  Organized & led annual external audit; reduced audit time by 50% compared to prior year.  Reduced company month end close time from 14 to 5 days.  implemented world-wide close schedule used by US and international offices.  Key accountant in acquisition of German software company; merged accounting  systems.  Generated $30K+ additional monthly income by implementing new investment strategies.          Company Name     January 2010   to   July 2012     Campus Controller   City  ,   State      Oversaw accounting / budget / forecast / month end for 2 campuses, $30M+ in revenue.  Led 15-20 person staff and multiple functional areas.  Accounting / financials, student accounts, financial aid, bookstores, scholarships.  Responsible for financials, expenses, financial policies, student financial issues.  Analyzed & reported financials to executive leadership team.          Company Name     April 2009   to   August 2009     Financial / Tax Analyst   City  ,   State      Analyzed & interpreted $2M+ monthly financial data, used for corporate board reporting.  Created budget/forecast for Australian deal, assisted in setting up subsidiary company.  Prepared tax information for Canadian and US corporate tax returns and filings.          Company Name     December 2007   to   April 2009     Corporate Controller   City  ,   State      100M+ annual revenue;  consolidated financials for 6 holding companies in 3 states.  Processed  monthly transactions for financial statements.  Reviewed financials with general managers and corporate officers.  Key accountant in acquisition of Pepsi Lane by Pepsi Bottle Group (Fortune 200/public).  Integral to  Lane's financial consolidation for PBG's due diligence effort.  Merged Lane's accounting & financial processes into PGB's  structure.          Company Name     April 2002   to   February 2006     Corporate Controller   City  ,   State      Controller for day-to-day accounting operations - led staff of 9.  Compile $5M+ month-end reporting - general ledger, bank reconciliations, fuel cost, payroll acct for 750+ employees, month end variances (rents, landings, utilities).  Maintained $111M fixed asset account of airplanes, vehicles & equipment for 39 airports.          Company Name     December 2000   to   April 2002     Account Reconciliation Coordinator   City  ,   State            Company Name     December 1996   to   April 2000     Staff Accountant   City  ,   State            Company Name     February 1920   to   February 1920     Staff Accountant   City  ,   State            Education      Regis University     2001       MBA  :   Business Administration    City  ,   State              University of Northern Colorado     1996       Bachelor of Science  :   Business Administration - Finance Minor    City  ,   State              Skills     Accounting:¬†   Financial Statements, Business / Financial Analysis, Budgeting, Month-End Close, Bank Reconciliation, Cash Management, General Ledger, Fixed Assets, Streamline¬†Processes,¬†Review / Implement Software & Policies,¬†Accounts Payable, Accounts Receivable, and Expense Reports     Software:  *Accounting:¬† WinTEAM, Citrix Budgeting, PeopleSoft,¬†Ability, Brio Reporting, Mas 90, Accpac,¬†FAS Best, and Quickbooks  *General:¬† Outlook, Microsoft, Corrigo-work order network, Excel, Mortgageware, AS/400 Jack Henry,¬†JD Edwards, and Campus Vue       Professional Affiliations    Leadership Pikes Peak - June 2012   "
BANKING,"         ACCOUNT EXECUTIVE       Profile    Innovative senior account executive with thirteen years of experience in managing and coordinating client relations seeking a position that will leverage my education and experience to build a successful business partnership. Quick and flexible in response to changing market conditions and new technologies in relation to corporate goals and standards. I have a proven background in information technology, and have spent hundreds of hours in training learning all aspects of the IT environment and how it effects companies of all sizes. My ability to learn quickly and work well independently makes me a value to any company that I would work with. Expertise includes information technology, distribution, logistics, sales, public relations, marketing/advertising, and contract negotiations.      Core Qualifications        Proficient in all Microsoft Office Suite products, Lotus Notes, Outlook, Sales Certifications in Apc, Symantec ,VMware, HP ,Microsoft, IBM
1 | Page              Professional Experience     01/2010   to   Current     Account Executive    Company Name   Ôºç   City  ,   State      Initiated, built and developed relationships with clients to be the primary source for hardware and software in a defined territory.  Responsible for sourcing, bidding and delivery of all equipment and overseeing sourcing from Channel distributors to ensure we meet the clients budget while at the same time maintaining profitability with our channel partners.  Source products and services through channel distributors.  Negotiate quantity and pricing with the channel distributors.  Establishing relationships with key partners Submit applications for new distributors to Insight Maintain a strong background with electronic commerce, spend management and technology initiatives.  Understand the negotiating interests of both Insight and the client.         01/2006   to   01/2009     Banking Sales Representative    Company Name   Ôºç   City  ,   State      Managed and built client relationships with high net worth clients.  Conceptualized researched, and implemented several pilot programs to insure profitability for both Charles Schwab Co and Charles Schwab Bank.  Partnered with Financial Consultants at multiple branch locations to drive business growth and capitalize on new revenue for the bank.  Implemented a variety of new business development client acquisition programs that significantly.  Promoted from field representative/banking credit specialist to banking sales representative.  Designed realistic and credible market forecasts and successfully closed $17 million new business in 2008.         01/2005   to   01/2006     Senior Account Executive    Company Name   Ôºç   City  ,   State      Directed and oversaw a team of 10 Account Executives.  Executed several responsibilities; including reviewing loan submissions, collaborating with appraisers and the processing team to insure a seamless experience for the client.  Functioned as a loan consultant to help problematic clients with refinances and purchases.  Networked with real estate agents, brokers, law firms, and collectors as referrals for new business.  Solely handled an extensive amount of paper work to insure proper guidelines are met for underwriting.  Worked with all federal and state programs including FHA/VA loans, independent grants, and federal housing grants.  Systematically underwrote full loan packages including comprehensive reviews.  Awarded 10 million high flyers club award.         01/2002   to   01/2005     Territory Manager    Company Name   Ôºç   City  ,   State      Effectively managed a sales territory by identifying competitive market opportunities and building strategic relationship with CTX partners.  Collaborated with internal teams and utilized accurate and timely quarterly forecasts to guarantee the proper execution of the sales process.  Underwrote full loan packages and conducted appraisals with vendors to ensure appropriate value and property type.  Served as an outside sales representative that performed door-to-door selling with mortgage brokers to secure new loan packages.  Established and grew my own territory from the ground up.  Worked in a faced paced environment with minimal supervision.  Had to adapt to constant change in sales targets and goals.  Serviced a range of companies from small businesses to large corporations.  Earned numerous sales promotions for surpassing monthly and yearly sales goals.  Championed the president's roundtable from 2002 to 2003.          Education          Bachelor's Degree  :   Sociology Sociology and Psychology    Eastern New Mexico University          Sociology Sociology and Psychology            S Ave K, Portales, NM 88130              Interests    Humane Society | Phi Kappa Psi Fraternity      Skills    banking, budget, competitive, hardware, consultant, credit, client, clients, delivery, electronic commerce, Financial, grants, HP, IBM, law, Lotus Notes, market, all Microsoft, Office Suite, Outlook, negotiating, new business development, outside sales, Page, pricing, real estate, selling, Sales, strategic, supervision, Symantec, type      Additional Information      AWARDS AND HONORS
Woodrow Wilson Leadership Award  ACTIVITIES
Humane Society | Phi Kappa Psi Fraternity     "
BANKING,"         MARKETING MANAGER         Summary     Multidisciplinary professional with track record of exceeding revenue goals, driving high-volume new user acquisition and growing subscription-based businesses. Versed in all aspects of marketing campaigns from concept development to execution and launch.       Highlights          Brand development  Multi-media marketing  Channel strategy  CRM understanding       New customer acquisition  Prospecting  Account management  Skilled negotiator            Accomplishments      Notable Accomplishments: ¬†    Co-Founding Instadium, LLC , the country's leading provider of restroom advertising signage and in-game promotional events to both professional and collegiate sporting venues.     Co-Founding LiveHelper.com;  Livehelper is a privately held company that introduced to the lead generation industry remotely hosted services for businesses and their websites to provide real-time support online sales, marketing and customer service.     Co-Founding GoWebBaby USA, LLC  one of the fastest growing IT Solution companies in Central India as well as its proprietary technologies that include BingoCRM, LegalZen and SmartGen, a document assembly and automation software.    Developer and Co-Founder LegalZen ; a real-time, artificial intelligence engine that utilizes social media to suggest, create and offer to consumer legal documents and associated solutions.       Experience      Marketing Manager  ,   04/2009   to   03/2015    Company Name   Ôºç   City  ,   State      Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.  Managed the complete redesign and launch of the company's website in [Number] months.  Developed corporate communications strategies and programs, including project timelines.  Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.          Banking and Workout Attorney  ,   01/2006   to   01/2009    Company Name   Ôºç   City  ,   State      Full-service law firm with over 100 employees and representing numerous national and regional lending institutions, REIT's, and significant private organizations.  Represent local and national financial institutions in structuring and negotiating appropriate documentation, including construction and permanent financing, asset based loans, letter of credit transactions, term loans, and lines of credit.  Counseled clients in the acquisition, leasing and disposition of commercial real estate throughout the country.  Represented lead lender in $92M participation financing of several commercial office parks located in Michigan.  Facilitated purchase of $50M loan portfolio from Fortune 50 company.  Represented client in simultaneous $18M acquisition and financing of major retail shopping centers in Colorado and 4 Wal-Mart stores located in Wisconsin, Tennessee, South Carolina, and Ohio.          National Sales Director  ,   01/2003   to   01/2005    Company Name   Ôºç   City  ,   State      Commercial real estate firm specializing in accelerated sales of commercial real estate with key clients including General Electric, JPMorgan Chase, Sunoco, and British Petroleum.  Employed 30+ professionals.  Led national sales team of commercial real estate agents to assess properties/portfolios for sale.  Implemented most appropriate sales method based on industry, property type, and geographic location.  Prepared due diligence materials for prospective buyers.  Optimized profitability of clients' portfolios by conducting nationwide live seminars to prospective purchasers on participating in the accelerated sealed bid auction.            01/2001   to   01/2003    Company Name   Ôºç   City  ,   State      General practice law firm with over 150 attorneys and support staff.  Attorney Represented nation's largest SBA and 504 Lender including Bank of America and Allied Capital in originating loans and selling loan portfolios into secondary market.  Notable Accomplishments: Documented and closed $200M+ of Small Business Administration 7(A) and 504 loan programs.  Lead Auditor that ensured compliance with SBA guidelines by leading team to audit loan portfolios through lien, asset, and collateral analysis.          Education      Juris Doctorate (JD)  :    2001    CHICAGO-KENT COLLEGE OF LAW IN   Ôºç   City  ,   State      GPA:   Appointment, Dean's Panel on Electronic Voting Reformation
Recipient, CALI Award for ""The Philosophies of the Criminal Justice System""    Appointment, Dean's Panel on Electronic Voting Reformation
Recipient, CALI Award for ""The Philosophies of the Criminal Justice System""        Bachelor of Arts  :  American and European History  ,  1998    TULANE UNIVERSITY IN NEW   Ôºç   City  ,   State      GPA:   Magna Cum Laude  Dean's List  Phi Beta Kappa  Tulane Senior Scholar  Intramural Rugby Team    American and European History Magna Cum Laude  Dean's List  Phi Beta Kappa  Tulane Senior Scholar  Intramural Rugby Team        Professional Affiliations    State Bar of Michigan  Michigan Bar Association      Skills      SEO, SEM, Social Media   Launch Strategies  Social-Digital Marketing   Traffic Generation   Media and Marketing Analysis  Interactive Web Campaigns/E-Commerce      "
ARTS,"         ARTS EDUCATOR       Summary     Creative and innovative  Art  teacher passionate about making the¬† middle and high school experience a positive one for all students. Works to improve school climate so that all students can learn course materials, as well as the social skills they need to thrive in all aspects of their lives.¬†  Excellent communication, interpersonal and effective leadership skills create easy interaction with students, parents and other staff.      Accomplishments        Served as the advisor for the  [Student Club Name]  Club for  [number]  years in a row.          Skills          Valid and Current Teaching Certification in Florida. Earth-Space Science 6-12, Art K-12, Elementary Education K-5  Positive and encouraging                          Experience     03/2005   to   Current     Arts Educator    Company Name   Ôºç   City  ,   State       Supported students in developing strategies for individual needs and classroom group dynamics.   Communicated effectively with educators from various grade levels.   Wrote daily and weekly lesson plans.   Physically and verbally interacted with students throughout the day to keep them engaged.   Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.   Encouraged students to be understanding of and helpful to others.   Organized field trips to local parks, fire stations and zoos.¬†               Conducted small group and individual classroom activities based on differentiated learning needs.   Conducted small group and individual classroom activities based on differentiated learning needs.   Applied the positive reinforcement method to redirect negative behaviors.   Promoted language development skills through reading and storytelling.       Presented all class material and policies accurately and clearly for  [number]  classes each semester.  Prepare lesson plans and set up goals.    Demonstrate methods and procedures in the use of a variety of art materials and tools such as; acrylics, watercolors, brushes, graphite, colored pencil, oil pastel, cartooning,  metal repousse', weaving, paper mache', sculpture, wire work, jewelry making, fused glass and ceramics.  Assess students' needs and capabilities then utilize customized teaching techniques.  Inspire students and assist them to develop their creativity and self-expression.  Exemplary in classroom management establishing a student rapport that promotes learning and active participation.  Initiate and yearly sponsor the National Junior Art Honor Society.  Organize student art exhibition by directing the planning, publicity, preparation and set up of ""Evening of Art"" to showcase student work in a gallery setting.  Manage an annual budget between middle and upper school divisions.  Carry out duties as department chair to provide guidance, instruction, direction and support to fellow faculty members.  Collaborate with co-workers to share best practices and resolve academic and disciplinary matters.  Act as liaison between staff, students, parents and school director.  Motivated individual with a true passion for life-long learning.         04/2005   to   Current     Company Name   Ôºç   City  ,   State           08/2004   to   06/2005     Visual Arts Instructor    Company Name   Ôºç   City  ,   State         Develop good rapport with students' in order to cultivate a creative and encouraging atmosphere.  Effectively communicate information and ideas to staff, parents and students.  Manage an annual budget for materials and supplies.         10/1990   to   07/2005     Owner/Artist    Company Name   Ôºç   City  ,   State      Own and manage business which provides a variety of gifts and commercial signs.  Supervise all aspects of the business including; customer service, sales, purchasing, accounting and employee hiring and training.  Developed and produced a fused glass product line still carried in galleries and gift shops across the U.S. and the Caribbean.          Education and Training          Master of Science  :   Education    NovaSoutheastern University   Ôºç   City  ,   State  ,   United States                B.F.A      Florida Atlantic University   Ôºç   City  ,   State                  Bachelor of Science  :   Education    University of Nebraska Omaha   Ôºç   City  ,   State  ,   United States       Recipient of¬† Goodrich  Scholarship      Coursework in Education     Minor in Geology.               The Studio at the Corning Museum of Glass   Ôºç   City  ,   State                    City  ,   State              Skills           ¬†    People skills:enthusiastic people person, advanced problem-solving, great organizational skills         Activities and Honors     Featured artist on PBS TV series New Florida Glass Fusion Artist https://www.youtube.com/watch?v=fh0OCMyS_bk    Student won GOLD KEY from Scholastic Art and Writing Awards and accepted award at Carnaggie Hall, NYC.     Student won first place for colored pencil drawing, Gallery Hard Rock Casino, Hollywood, Florida.    Member NAEA.  ‚Äã       Additional Information     Work with Hadar's clay to make mixed metal jewelry.    "
ARTS,"         ARTS INSTRUCTOR       Summary    Motivated teaching professional with over 22 years' experience addressing student needs and ensuring proper student development through formative assessments and student-centered innovations in curriculum implementation of art across multiple content fields.      Highlights          Creative lesson planning  Adept classroom manager  Differentiating instruction specialist  Data-driven curriculum expertise      Learning disabilities expertise  Assessment techniques for documented growth  Kind and empathetic  Urban public schools background            Experience      Arts Instructor  ,   08/1990   -   05/2012    Company Name   -   City  ,   State      Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Tempe and Arizona Board of Education Art standards Taught visual arts, specializing in photography, serigraphy, ceramics, mural painting, mask making, glass mosaics and commercial graphic arts applications.  Recognized success in art curriculum. Curriculum Designed, developed and implemented daily lessons for 150 students daily   Effectively motivated students through interactive teaching with audio and visual aids and stimulation of the creative imagination.  Good working relationships with parents to resolve conflicting educational priorities and issues.  Successful experience in positions of leadership which demanded flexible problem solving skills and organizational abilities.  Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field.  Used a variety of teaching methods such as lectures, discussions and demonstrations.Presented all class material and policies accurately and clearly for 8 classes each semester.          Arts Instructor  ,   01/1998   -   01/2012    Company Name   -   City  ,   State      Designed and Implemented over 10 individually focused programs in the arts for after school programs including claymation, ceramics, mask making, drawing, photography, silk screening and painting.  Methods Applied Curriculum Design: designed, developed and implemented daily lessons for 150 students daily.  Education Strategies: employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory.  Plan Development: planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.  Goal Setting: established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.  Technology Integration: increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment.          Education      2002    Arizona State University   -   City  ,   State  ,   USA    Masters    Education     Masters Degree in Secondary Education Curriculum Development         1973    Arizona State University   -   City  ,   State  ,   USA    Bachelor of Fine Arts    Photography     Graduated with high honors; specialized in photography and printmaking.           Arizona Board of Education   -     State              Certifications ¬†  Structured English Immersion K-12  Secondary Education 7-12 Certification  Art Certification K-12         Interests    1995 - 2000 National Art Education annual conference presenter; Chicago, New York City, Phoenix, San Francisco. AFFILIATIONS National Education Association National Art Education Association Arizona Education Association Arizona Art Education Association; President (2000-2002); Middle School Division Chair (1992-1994); Stanford Accelerated School participant. Arizona Alliance for the Art; Created interactive art website for Arizona Alliance for Arts, to help provide Arizona Visual Arts Standards achievement in rural Arizona schools without certified art teacher. Tempe Elementary Education Association International Non-Government Organization for Education Through Art.       Additional Information       Accomplishments and Awards   2013 Implemented and designed claymation Artist-in Residency project for Piaute Middle School, Paradise Valley Arizona   2012 Lifetime Achievement Award, presented by the Tempe Diablos at Grady Gammage, Arizona State University   2011-2012 Lead artist implementing international INSIDE OUT art project. Guadalupe Arizona Documented online and on HBO documentary on J.R. and his project  2005 Art and Writing: Interdisciplinary Inquiry, Discovery and Meaning Making; published by the National Art Education Association, Reston Virginia.   2005-2006 PTA Recognition of Service and Teaching Award. Fees Middle School, Tempe Arizona   2004-2005 Tempe Diablos Excellence in Education Award. Wrote award winning cross-content curricular adventures combining visual arts with computers, home economics, science, history, graphic arts, through the creation of  functioning restaurants serving over 300 family, friends and teachers.  Fees Middle School, Tempe Arizona   1997 Art Education Magazine: Rites of Passage for Middle School Children. Focus of research of use of humor in the classroom. 1996 Focus of participant research published in Middle School Division of National Art Education publication: A Participant Observation Study of how a Middle School Art Teacher Integrates Multiculturalism.   1995 Pacific Region 11 states/territories Secondary Art Educator of the Year, National Art Education Association.   1995 Excellence in Education Award for writing Southwest Cultures through Art.  Tempe Diablos, Tempe, Arizona.   1995 Implemented NBA/Coca Cola's ""Stay in School"" Mural for All Star program, Phoenix Arizona.   1995 - 2000 National Art Education annual conference presenter; Chicago, New York City, Phoenix, San Francisco.     AFFILIATIONS   National Education Association   National Art Education Association   Arizona Education Association Arizona Art Education Association; President (2000-2002); Middle School Division Chair (1992-1994); Stanford Accelerated School participant.   Arizona Alliance for the Art; Created interactive art website for Arizona Alliance for Arts, to help provide Arizona Visual Arts Standards achievement in rural Arizona schools without certified art teacher.   Tempe Elementary Education Association International Non-Government Organization for Education Through Art.         Skills       Art Education Curriculum Design and development,    Goal Setting and leadership and organizational skills   Instructional skills in mural painting, photography, hand built ceramics, claymation, computer animation, serrigraphy,  graphic arts, drawing,   Lesson Plan Development utilizing Creative Problem solving skills,      "
ARTS,"         ENGLISH LANGUAGE ARTS TEACHER       Summary     Experienced educator¬†who over the past¬†13 years¬†employed a broad range of techniques and
teaching strategies to retain student interest, differentiate instruction, and maximize individual
learning by gaining immediate feedback through data analysis with use of instructional management systems and best practices.¬†         Accomplishments      Rated as ""highly effective"" in the category of Collegiality and Professionalism in 2013-2014
  Recognized by the Florida Department of Education as a High Impact Teacher in 2014-15 / 2015-16
  Received a 4.0 student growth rating in 2015-2016
  Awarded OCPS Foundation Grant in 2015-2016
  Selected to create mini benchmarks for the county ELA department using Unify - Summer 2016  Chosen as a Mentor for other teachers; completed OCPS Clinical Educator Training
  Assessed as ""highly effective"" with selected Deliberate Practice Elements three of four years
using Marzano's Model of instructional methods  Selected to pilot the VIEWpath camera technologies and other evaluation tools using Insight
Advance to improve instructional practices¬†  Modeled instruction and hosted campus tours including: OCPS
leaders, Future of Educational Technology Tours (FETC), and Broad Foundation Scholarship
evaluation team (2014)¬†   ‚Äã       Skills          Proficient in Moodle, Sphere 2 (Video Creation) and Google Classroom  Implemented - Google docs and forms  Used Turning Point technologies - rapid responders  Earned over 50 hours of continuing education per calendar year  Familiar with concepts of Instructional design  Trained on Edgenuity Program        ‚Äã     Familiar with Canvas, Edmoto, and Blackboard  Incorporated imovie, ibooks, Garageband  MS Office proficient  Utilized Safari Montage Live  Analyzed data trends from assessments¬†  Worked collaboratively as member of Professional Learning Community (PLC)  Developed assessments to adhere to state testing format, functionality and Common Core Standards            Experience      English Language Arts Teacher   08/2009   to   Current     Company Name   City  ,   State             English Language Arts Teacher   08/2007   to   06/2009     Company Name   City  ,   State             Behavior Specialist Consultant   08/2003   to   06/2007     Company Name   City  ,   State       Developed individualized behavioral and developmental plans for children with Autism
Spectrum Disorders; Developed behavior modification plans for staff, teachers, parents, and
children  Supervised clinical team members with implementation of strategies for behavioral
interventions  Managed staff during home and school therapy sessions  Provided professional development supervision for support staff  Coordinated and collaborated with Psychologists, school officials, insurance providers,
occupational and speech therapists          Social Studies Teacher   08/1998   to   06/2001     Company Name   City  ,   State             Education        M.Ed. Technologies Enhanced Learning - Instructional Design   2003       Seton Hill University   City  ,   State                 B.S. Elementary Education   1997       West Virginia University   City  ,   State               Development and Extra Duties     Member of Building Wellness Committee, Chairperson - Corporate 5K, Attendee Professional Learning Communities Conference (PLC - 2013 and 2015), Member - Building Reading Committee (Read and Feed)  Attendee - International Society for Technology in Education (ISTE -2014), Tutor - Duke TIP prep program and FAST after school program.       "
ARTS,"         ARTS EDUCATION INTERN       Objective    To obtain an administrative internship with the Performing Arts Project for the 5-week intensive program.      Education        Bachelors of Music in Vocal Performance   2018     California State University, Northridge   Ôºç   City  ,   State  ,   USA     3.99  GPA       Coursework in Music Theory        Coursework in Vocal Techniques and Musical Theater          Experience      Arts Education Intern     Sep 2016   to   Current      Company Name   Ôºç   City  ,   State    Taught workshops about opera to local schools¬†  Researched and compiled study guides for schools  Assisted Dr. Anthony Cantrell in setting up student matinees  ‚Äã        Arts Education and Box Office Intern (LA County Arts Commission Intern Program)     Jun 2016   to   Aug 2016      Company Name   Ôºç   City  ,   State    Director of children's theater workshop, overseeing casting of 19-28 children for a 40 minute children's show .                 Sold tickets to productions, answered phones, and organized tickets‚Äã  ¬†‚Äã              Piano and Vocal Teacher     Oct 2014   to   Current      Company Name   Ôºç   City  ,   State    ¬†Private piano and vocal instructor, skilled in teaching students of all ages, learning styles, and skill level  Coordinated studio classes, recitals,¬†schedules, and¬†lesson times  ‚Äã‚Äã           Freelance Musician-Singer and Pianist     Jan 2014   to   Current      Company Name   Ôºç   City  ,   State    Tenor Section Leader Substitute.¬† Panorama Presbyterian Church, City of Angels Community Choir.  Planned and performed music for weddings and receptions  Accompanied Kirk O' The Valley Children's Choir        Awards     Recipient of Mary Bayramian Arts Scholarship      Recipient of Robert W. Wienpahl Scholarship  Recipient of¬†Associated Student's¬†Scholarship ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†  Recipient of¬†Vocal¬†Arts Returning Student¬†Scholarship ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†   Dean's List¬†Academic Achievement Award       Skills     Outstanding sight reader  Piano accompanist  Vocal coach‚Äã  ‚Äã‚Äã    "
ARTS,"         DIRECTOR OF PROGRAMMING ARTS       Professional Profile     Tech-savvy Performing Arts Director well-versed in all aspects of event management from inception to completion. Excels in marketing and talent programming, as well as process rethinking and improvement.        Qualifications          Productivity improvement  Detail-oriented  Superb time management skills  Process improvement      Multi-unit operations management  Natural leader  Unsurpassed work ethic  Results-oriented            Relevant Experience    In my time as the Director of
Programming Arts at DSU, I have¬†drastically¬†improved the bottom line of
shows at the Cox Performing Arts Center and the Tanner Amphitheater and have simultaneously created and funded
permanent improvements and endowments. The Trailblazer Summer Concert Series at
the Tanner went from consistently losing money to net profit in both 2015 and
2016.

By changing the way tickets are
marketed, I was able to generate a 30% increase in season ticket memberships to the Celebrity Concert Series in only one year. I have also¬†created a scholarship
program for College of the Arts students at DSU which financially supported
twelve students in 2016. I sought and obtained donations from the community in
order to completely renovate the Cox Center's Green room and made permanent
improvements to the aesthetics of the stage at Tanner Amphitheater including
adding shade to the performing area as well as new lighting and sound
equipment. All of this was completed without receiving any additional funding from the University.      Experience     03/2014   to   Current     Director of Programming Arts    Company Name   Ôºç   City  ,   State    As the Director of Programming Arts
at Dixie State University, I am responsible for the cultural arts activities at
multiple venues. The Cox Performing Arts Center (1200 seats) is the home of the Celebrity
Concert Series (CCS) which has been the premier¬†performing arts series in
the area¬†since 1958. I am responsible for the management of the CCS¬†and
my duties include overseeing all programming, marketing, hospitality, financial accounts, administration,¬†and
fulfillment. I am also responsible for interacting with and guiding the
CCS¬†Board of Directors comprised of community leaders and performing arts
enthusiasts. The CCS plays host to¬†a wide variety of entertainment genres.
Our current season includes Manhattan Transfer with Take 6, the Utah Symphony,
The Drifters, GENTRI, and Canadian Brass to name a few.

I am also responsible, during the
summer months, for all facets of programming and management of the Tanner
Amphitheater (1600 seats) in Springdale, Utah at the entrance to Zion National Park. Before
I came to DSU, this outdoor theater was used for a handful of local artists
playing weekend shows on a bare stage. I have completely rethought this venue
by adding visual design elements, incorporating concessions and catering,
seeking and obtaining permits to serve alcohol, and structuring the programming
around two series formats. The first series is comprised of festival-style events where each
performance date is focused on a specific genre of music¬†and marketed as a
standalone event with multiple artists hired for each show. The results have been miraculous as we turned a poorly attended series into an important,
well-attended festival that was supported both by the community and the
tourists staying in Springdale as part of their vacation to Zion National
Park.¬†

The second series is¬†an original
show called, ""Sanctuary: The Story of Zion"" which was written to
correspond with the centennial celebration of our National Parks. I co-created,
produced, and directed the show as well as assembled and hired the performance
and tech team. This show was based on feedback we received from the area
business owners when asked what kind of entertainment would best be supported by
the tourists who come to the area. Sanctuary tells the story of Zion National
Park though storytelling, music, and the unique usage of video projection to
share testimonials of many prominent Zion Park officials as well as world-class
artists and climbers who call Zion home.       01/2010   to   Current     Board of Directors Member    Company Name   Ôºç   City  ,   State    SUSWA continues to be a creative force in the Southern
Utah area by providing a platform for an active group of like-minded
individuals interested in the art of songwriting and performance. SUSWA plans
and implements various clinics for its membership throughout the year. As well,
we create and manage multiple concert series each year in St George, Utah.       01/1994   to   03/2015     Operations Manager    Company Name   Ôºç   City  ,   State    As Operations Manager/Owner of
Spiral Studios, I was responsible for the daily management of a busy commercial
recording studio. From serving area musicians in a state-of-the-art studio, to
creating production music that has been featured on such networks as Discovery,
Disney, A&E, and many others, I managed each of these activities along with
a talented staff of creative minded engineers and musicians.¬†

Spiral Studios has also been
involved with many festival-style shows by hiring and managing artists and¬†providing A/V equipment. ¬†In my time at Spiral Studios, I was able
to create many industry relationships with both entertainers and
management.¬† These relationships have
allowed for a deep understanding of performing arts from the perspective of an
entertainer as well as a director.¬† This
knowledge informs my decisions and gives me a unique perspective in my role as Director of
Programming. ¬†I continue to own Spiral Studios but have turned day-to-day operations over to a studio manager and a staff of creative engineers.       01/1994   to   Current     Musician    Company Name   Ôºç     State    As a touring/performing musician, I have had the opportunity to travel the world. ¬†This musical ability has been the backbone of my career as I have transitioned from performing to audio engineering to managing performing arts facilities and concert series. ¬†This experience allows the unique position of a deep understanding of multiple sides of the industry. ¬†As I communicate with touring musicians, I have an intimate knowledge of the challenges they face. ¬†I completely understand the technical demands and needs of the events I manage. ¬†Lastly, I have a firm grasp on marketing and management, which has been central to my 25  year career.        Education     1994     Bachelor of Science  :   Psychology    Brigham Young University   Ôºç   City  ,   State  ,   United States    Minor in Business with an emphasis in Marketing.        Affiliations     SUSWA (Southern Utah Songwriters Association) - Board of Directors¬†  Celebrity Concert Series - Board of Directors, Chairman  Warner Chappell - Staff Songwriter  Scorekeepers - Songwriter  Amphibious Zoo - Songwriter       Skills        Sales Software: Showare  Audio/Video Software: Pro Tools, Qlab, Adobe Premiere  Desktop Publishing Software: Photoshop, Illustrator, Indesign, Wordpress  Microsoft Office Suite     "
ARTS,"         CULINARY ARTS INSTRUCTOR           Executive Profile    I am seeking a responsible and challenging position that offers opportunities for personal and professional growth in a culinary environment such as fine dining to high-end hotel, catering or education.    I prefer a position in Education or Management. So that I can utilize my skills gained during the past 16 years as a Teacher, Supervisor, Trainer, Team Player and Problem-Solver.      Skill Highlights          Over 16 years of supervisor experience, this includes: production operations, export and domestic shipping, receiving, inventory control, ordering, budgeting and distribution. Also responsible for Inventory in System Applications and Products (SAP).  Conduct inventory plans and select teams for a monthly cycle count of over 5000 materials  Supervise while earning respect from others  Maintain transactions in SAP for all warehouse, shipping and inventory functions  SAP System Knowledge.  Microsoft  Office, computer, small and larger appliances  Maintain timeliness and quality in high volume kitchen  Quality control  Strong leadership skills  Very skillful in teaching, coaching, motivating, training employees and students              Core Accomplishments      Staff Development:   Launched well-received program of professional development courses for all staff.    Mentored and coached employees resulting in a 12% increase in productivity.   Managed classes of up to  7 to 30  students.           Professional Experience      Culinary Arts Instructor    January 2015   to   Current     Company Name   Ôºç   City  ,   State      Prepare lesson plans for classroom instruction for credited technical/occupational courses Develops programs curriculum, syllabi, goals and objectives; evaluates students' progress in attaining goals and objectives Taught culinary arts courses in a classroom/lab/field environment that closely simulates the environment of the industry while maintaining knowledge of current trends and development in the field Provides instruction in the theory and practical application of culinary arts; establishes, measures and evaluates program Prepare and maintains all required documentations and administrative reports.          Director of Dining Services    January 2014   to   Current     Company Name   Ôºç   City  ,   State      Oversee and manage the day to day operation of all Dining Services operations Maintain and uphold corporate standards and meet the financial expectations of departments To ensure exceptional customer service, hospitality and a quality dining experience for our residents Create special meals for special diets, special needs Prepare for special events (grand opening, family night, community activity, and resident private parties) Responsible for purchasing all food and non-food items.          Teacher Intern    April 2010   to   May 2010     Company Name   Ôºç   City  ,   State      7 weeks) Demonstrated/Shopped/Organized/Planned for Food and Production Labs Implemented safety, sanitation, and knife skills in the labs Developed creative lesson plans that focused on differentiated instruction Kept students involved and engaged in the lessons.          Teacher Intern    February 2010   to   March 2010     Company Name   Ôºç   City  ,   State      7 weeks) Service Learning Project with 7th grade:  made pillows for Haiti Developed creative lesson plans that focused on differentiated instruction Implemented safety, sanitation, and knife skills in the labs Implemented culture and diversity to the class Mastered classroom management/kept students involved and engaged in the lessons.          Paraprofessional/Substitute Teacher    October 2006   to   January 2013     Company Name   Ôºç   City  ,   State      Motivated students to stay on task by completing work given by the teacher.  Monitored the halls throughout the building.  Worked effectively with administration, faculty, and staff.  Participated in ""Challenge Day"".          Baking/Pastry Chef    January 2006   to   January 2013     Company Name   Ôºç   City  ,   State      Prepared and make desserts, cakes, gelato, pastries, and dessert sauces Mastered at making ethic artisan gelato's and sorbet's Plated presentation for service Created and design different dessert for the season Manage 6-8 food preparation employees.          Banquet Chef    January 2005   to   January 2006     Company Name   Ôºç   City  ,   State      Maintained Carver/Saut√© station for events Assisted in plate presentations for sit down wedding, parties and special events Food preparation for events Set up and break down for event Serve food depends on stations( hot or cold foods, desserts).          Owner/Manger    January 2002   to   January 2004     Company Name   Ôºç   City  ,   State      Increased sales from 25% to 50% Effectively managed food cost, budgeting, production, sales, inventory, marketing and advertising Supervised 8-10 employees Responsible for hiring and terminating Initiated proper training for customer service Monitored food safety and sanitation.          Education      Master of Science   :   Family and Consumer Science   ,   2012    Queens College CUNY   Ôºç   City  ,   State              Associate of Science   :   Culinary Arts  ,   2007    Le Cordon Bleu College   Ôºç   City  ,   State  ,   US            Bachelor of Science   :   Marketing/Management   ,   1995    Southampton College of Long Island University   Ôºç   City  ,   State              Skills    administrative, advertising, arts, budgeting, coaching, customer service, training employees, special events, financial, food safety, hiring, instruction, Inventory, inventory control, leadership skills, lesson plans, marketing, materials, Microsoft  Office, presentations, progress, purchasing, quality, Quality control, receiving, safety, sales, SAP, shipping, supervisor, teacher, teaching   "
ARTS,"         EXPRESSIVE ARTS PROGRAM LEADER             Professional Experience     09/2014   to   06/2015     EXPRESSIVE ARTS PROGRAM LEADER      City  ,   State      Formulated, proposed, and was authorized to implement ""The Arts Project,"" a weekly therapeutic, expressive arts program for 10+ ""at-risk"" CPS middle school students residing in a low-income urban neighborhood.  The Arts Project incorporates methods from evidence-informed therapeutic interventions to enhance social/emotional skills, self-esteem, grit, self-control & regulation, and to reduce stereotype threat.         09/2012   to   06/2014     Company Name   Ôºç   City  ,   State      Designed & delivered curriculum for weekly coping skills sessions with groups of 20-50 early adolescents & their mentors Tailored sessions to address unique risk factors faced by our youth (e.g.  community violence, chronic poverty, school dropout) Integrated therapeutic approaches from various evidence-based practices (DBT, CBT, Mindfulness-based Stress Reduction) Produced & administered usability, feasibility, and satisfaction forms for coping skills training attendees (staff, mentors, & mentees) Evaluated and amended curriculum based on youth, mentor, and staff feedback.         09/2012   to   08/2014     MENTOR SUPERVISION TEAM LEADER & SUPERVISOR      City  ,   State      Developed measures and organized platforms for more than 50 mentors to report contact with mentee Conducted thorough interviews with potential mentors, youth participants, and parents of youth in the mentoring intervention so to arrange meaningful and lasting youth-mentor relationships Supervised up to 8 mentor-mentee pairs at a time; monitored and documented all contact & activities between pairs Combined forces with teachers and parents regularly to assess the needs of and establish protective resources for our youth Organized weekly meetings with each supervisee to problem-solve, provide support, and address conflicts or concerns regarding their mentoring relationship.         09/2012   to   06/2014     TEACHING ASSISTANT    Company Name   Ôºç   City  ,   State      Over the course of 6 academic terms, promoted engaging discussions, critical thinking, and a warm learning environment for groups of 50-60 undergraduate students enrolled in PSY-305 (a community-based service learning course).  Was selected out of four graduate assistants to be ""Head Teaching Assistant"" of the course throughout 2013-14 academic year.          Education and Training     Present     MASTER OF SCIENCE  :   General Psychology Clinical Child    DePaul University   Ôºç   City  ,   State      GPA:   GPA: 3.70    General Psychology Clinical Child GPA: 3.70       2012     BACHELOR OF ARTS  :   General Psychology Human Development    DePaul University   Ôºç   City  ,   State      GPA:   GPA: 3.51 Awarded Dean's List- 6 academic terms    General Psychology Human Development GPA: 3.51 Awarded Dean's List- 6 academic terms       Present     Mentor Training Certificate - Mentoring Central
2014 - Present	Safe Zone Allies Training & BUILD Diversity Certification - DePaul University
2013 - Present	TF-CBT & CTG adaptation Certificate (childhood traumatic grief)  (Web)
2012 - Present 	Collaborative Institutional Training Initiative (CITI)  :   Human Subjects    Human Subjects        Interests    2011 - 2012	Child Life Volunteer - Children's Memorial Hospital  Chicago, IL
2009 - 2009	United Way Volunteer - Hearts of West Michigan United Way  Grand Rapids, MI
2008		Animal Shelter Volunteer - Kent County Animal Shelter  Grand Rapids, MI
2005 - 2006	Summer Camp Volunteer - SpringHill Camps  Evart, MI      Personal Information    COMMUNITY LIVING SUPPORT PERSON   MOKA  Western Michigan  Jun 2008 - Aug 2011
*Guided individuals with developmental disabilities in achieving personal goals, overcoming barriers, & participating in activities of their choice; recorded progress on skill development and achievement
*Served as a role model and mentor; demonstrated and coached social and behavioral skill development
*Prompted & praised the use of independent living skills, such as cooking, money management, household shopping, doing laundry, & personal hygiene      Additional Information      COMMUNITY LIVING SUPPORT PERSON   MOKA  Western Michigan  Jun 2008 - Aug 2011 Guided individuals with developmental disabilities in achieving personal goals, overcoming barriers, & participating in activities of their choice; recorded progress on skill development and achievement Served as a role model and mentor; demonstrated and coached social and behavioral skill development Prompted & praised the use of independent living skills, such as cooking, money management, household shopping, doing laundry, & personal hygiene VOLUNTEER EXPERIENCE 2011 - 2012	Child Life Volunteer - Children's Memorial Hospital  Chicago, IL 2009 - 2009	United Way Volunteer - Hearts of West Michigan United Way  Grand Rapids, MI 2008		Animal Shelter Volunteer - Kent County Animal Shelter  Grand Rapids, MI 2005 - 2006	Summer Camp Volunteer - SpringHill Camps  Evart, MI         Skills    academic, Arts, critical thinking, forms, International Business, Latin, meetings, Mentor, Mentoring, Psychology, Teaching, therapeutic interventions, unique   "
ARTS,"         LANGUAGE ARTS TEACHER           Professional Summary    To continue working with children, as well as youth where I will be able to utilize all skills in my expertise area (elementary/middle school.)      Core Qualifications         Ability to communicate, inspire trust and confidence, and motivate children, as well as understand children's educational and emotional needs.   Ability to recognize and respond to individual and cultural differences in children and employ different teaching methods that will result in higher student achievement.   Organized, dependable, patient, and creative.   Able to work cooperatively and communicate effectively with other teachers, support staff, parents, and members of the community.     Computer skills (WordPerfect, Microsoft Word, and PowerPoint) and Leadership skills            Experience       Language Arts Teacher    August 2007   to   Current     Company Name   -   City  ,   State            Co-Advisor Team Leader    August 1995   to   May 2007     Company Name   -   City  ,   State      Tutor Sixth & Seventh grade students that tested basic or below basic in Language Arts.  Work with students from varied ethnic, racial, and religious backgrounds.  Administrator for the standardized Augmented Benchmark Test.  Maintain accountability of students safety and whereabouts during hours of operations.  Teach Language Arts daily to sixth grade students.  Perform interventions for Benchmark and SAT10 standardized tests to help children become proficient in Language Arts.  Assess students reading and comprehensive skills through group          discussion, testing, and oral and writing responses.  Allowed students to use the computer for individual research projects and to gather information.  Continue to take technology courses to update/advance my computer skills so I can instruct and use the latest technology in the classroom.  Prepare lesson plans on the computer.  Attends on-going staff development at Southeast Middle School throughout the school year.  Attends on-going staff development for the Pine Bluff School District.  Planned, evaluated, and assigned lessons; prepared, administered, and graded tests; listened to oral presentations; and maintained classroom discipline.  Graded papers, prepared report cards, and met with parents and school staff to discuss a student's academic progress or personal problems.  Observed and evaluated student's performance and potential and increasingly use various assessment methods.  Encouraged collaboration in solving problems by having students work in groups to discuss and solve problems together.  Administered tests and assessments.  Pine Bluff School District, Pine Bluff, Arkansas - Elementary Teacher/ Teach Mathematics, Language, Spelling, Reading, Social Studies, Arkansas History, Health, and Science.          Certified Teacher    August 1988   to   May 1995     Company Name   -   City  ,   State      Played an important role in fostering the intellectual and social development of children during their formative years.  Tutored fifth grade students that tested basic or below basic in Math and Language Arts.  Work with students from varied ethnic, racial, and religious backgrounds.  Leader of the Fifth grade team.  Taught using classroom presentations and individual instruction to help students learn and apply concepts in subjects such as mathematics, science, social studies, spelling, language arts, Arkansas history, and health.  Planned, evaluated, and assigned lessons; prepared, administered, and graded tests; listened to oral presentations; and maintained classroom discipline.  Graded papers, prepared report cards, and met with parents and school staff to discuss a student's academic progress or personal problems.  Observed and evaluated student's performance and potential and increasingly use various assessment methods.  Used a ""hands-on"" approach that uses ""props"" or ""manipulative's"" to help children understand abstract concepts, solve problems, and develop critical thought processes.  Encouraged collaboration in solving problems by having students work in groups to discuss and solve problems together.  Prepared lesson plans.  Administered test and assessments.  Supervised students on playground duty, indoor and outdoor activities.  Supervised students on field trips and other special events.  Maintained control and accounted for whereabouts and safety of students.  Helped prepare, arrange and maintain indoor and outdoor activities including but not limited to ""Fun Day."" Working Parents Child Care Center, Pine Bluff, Arkansas - Teacher of four year old children. Played a vital role in the development of children.  Introduced children to mathematics, language, science, and social studies.  Used games, music, artwork, films, books, computers, and other tools to teach basic skills.  Capitalized on children's play to further language and vocabulary development (using storytelling, rhyming games, and acting games), improved social skills (having the children work together to build a neighborhood in a sandbox), and introduced scientific and mathematical concepts (showing the children how to balance and count blocks when building a bridge or how to mix colors when painting.) Used a less-structured approach, including small-group lessons, one-on-one instructions, and learning through creative activities such as art, dance, and music.  Introduced letter recognition, phonics, numbers, and awareness of nature and science.  Established a working relationship with the children and their parents.          Education      M.A   :   Elementary Education  ,   May 2005    University of Arkansas at Pine Bluff   -   City  ,   State  ,   USA     Elementary Education         B.A   :   Elementary Education  ,   May 1995    University of Arkansas at Pine Bluff   -   City  ,   State  ,   USA     Elementary Education         Professional Affiliations     PBEA (Pine Bluff Education Association)  and AEA (Arkansas Education Association)       Personal Information    Elementary and Middle School Teacher: ability to communicate, inspire trust   and confidence, and motivate students, as well as understand students'  educational and emotional needs. Have the ability to recognize and respond to individual and cultural differences in students and employ different teaching methods that will result in higher student achievement. Organized, dependable, patient, and creative. Able to work cooperatively and communicate effectively with other teachers, support staff, parents, and members of the community. Certified as a Pathwise Mentor Teacher      Skills    academic, approach, Arts, art, balance, basic, oral, special events, instruction, Leadership, Math, Mathematics, PowerPoint, Microsoft Word, Organizational Skills, painting, presentations, processes, progress, Reading, research, safety, SAT, scientific, staff development, structured, Teacher, WordPerfect      Additional Information      Elementary and Middle School Teacher: ability to communicate, inspire trust   and confidence, and motivate students, as well as understand students'  educational and emotional needs. Have the ability to recognize and respond to individual and cultural differences in students and employ different teaching methods that will result in higher student achievement. Organized, dependable, patient, and creative. Able to work cooperatively and communicate effectively with other teachers, support staff, parents, and members of the community. Certified as a Pathwise Mentor Teacher     "
ARTS,"         VISUAL ARTS TEACHER       Summary       Art education professional ¬†driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life-long scholars and learners. ‚Äã         Highlights          Rated Master Teacher  NAEA member, TAEA¬†member  Multi-media instruction  Committed to cultivating student leadership
















Excellent classroom management ¬†      Social media savvy  Traditional fine art skills   15 years experience in art education
















Lesson plan development


















Detail-oriented            Accomplishments      January 2017-Led 200 adults and students in art installation in Chiang Mai, Thailand.¬†     Featured in local and international art exhibitions.







Judging numerous state and regional art meets¬†







SBISD Volunteer of the Year 2010 (Mentor)¬†







Texas Association of Private and Parochial Schools- State Art Meet Director¬†







NAEA chapter sponsor¬†







Deans List 2 semesters¬†  Rated Master Teacher in public school system        Group Exhibitions      2014 ¬†¬†IMAGO-Redemption, juried exhibition, Houston, TX  2014¬†¬† 18 Hands Gallery, juror Jay Hill, Houston TX  2014¬†¬† Monumental Metal Works, Riddle Gallery, Bryan, TX  2015¬†¬† 8th Annual Cameo Emerging Artists Exhibition, Baytown, TX  2015¬†¬† Kuntsthaus, Artist in Residence Exhibition, Salzwedel, Germany  2015¬†¬† Under the Radar , curator Sally Sprout, Williams Tower Houston, Tx   2016¬†¬† Holiday Group Exhibition, Samara Gallery, Houston, Tx  2016¬†¬† Rising Eyes of Texas, prize juror-Anna Stothart, Rockport Center for the Arts¬†  2016¬†¬† IMAGO-In His Name, juried exhibition, Houston TX   2016 ¬† Beeville Art Museum, juried Texas Artist Exhibition, Beeville, Tx  2016 ¬† TeaPlusArt, juried exhibit by Clayhouston members, Houston, Tx  2016 ¬† The Jung Center, Spirit and Matter, juried exhibit, Houston, Tx  2017 ¬† Hardy and Nance Studios, Black and White exhibit, Houston, Tx  2017 ¬† Donum Gratia, Juried, Houston, Tx        Experience      Visual Arts Teacher   02/2011   to   05/2014     Company Name   City  ,   State         Challenged and motivated students through in-depth lectures and discussions.   Lectured and communicated effectively with students from diverse backgrounds.   Inspired students to translate their academic interests into the real world by taking positive actions in the visual arts. Served as faculty sponsor for  NAHS¬† student club. Introduced students to the concepts of college writing.    Advanced Art II and III and Digital Design  http://swh.springbranchisd.com/             Visual Arts Teacher   08/2010   to   02/2011     Company Name   City  ,   State       ¬† Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.     Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.     http://hhsep.com/.   ¬†  ‚Äã         Visual Arts Teacher   07/2009   to   01/2011     Company Name   City  ,   State       Founding Member of Christian 501(c) 3. Organized and presented weekly hours of visual art hands-on activities.¬† Designed and created daily lesson plans for activities.      http://www.newspringcenter.org          ‚Äã           Visual Arts Teacher   02/2008   to   02/2009     Company Name   City  ,   State        Implemented lesson plans focused on age and level-appropriate historical art lessons.    Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.   http://www.cityartworks.org/¬†           Visual Arts Teacher   02/2000   to   02/2006     Company Name   City  ,   State       Initiated Award Winning Art Program
       http://www.faithwest.org/.¬†   Designed lesson plans focused on age and level-appropriate material.     Developed, administered and corrected tests and quizzes in a timely manner.       Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students.    http://www.faithwest.org/.¬†           Founding member of  501(c) 3 Vice Chairman 2010 and Board Member   02/1995   to   02/2011     Company Name   City  ,   State       Formulated policy, drafted mission statement,  Initiated website
      Volunteer high school teacher¬†  http://www.cfmhouston.org/¬†           Architectural Model Builder/Project manager   01/1981   to   05/1984     Company Name   City  ,   State       Oversee construction of large scale architectural models.          Education        Master of Fine Arts   2016       Houston Baptist University   City  ,   State  ,   USA             Texas Art Education Conference Yearly     ‚Äã           Graphic Design Course   2013       Kansas City Art Institute   City  ,   State  ,   USA               Advanced Placement Certificate   2006       Rice University   City  ,   State  ,   USA     Studio Art        Bachelor of Science  :   Art Education   1980       University of Wisconsin   City  ,   State  ,   USA             Skills            Word processing programs, Photoshop, Mac and Windows proficient  Enthusiastic people person  Advanced problem-solving  Great organizational skills  Excellent classroom management  Classroom community involvement         Personal Interests      Traveling-Trips to 16 different countries  Studying the different genres of art   Biking   Hiking
      Scuba   Reading   Bible study and visiting art galleries.   Married 36 years with 2 married
      children     "
ARTS,"         ENGLISH LANGUAGE ARTS TEACHER       Summary    I am passionate about teaching and caring for students holistically. I believe it is crucial for students to develop critical thinking skills as they develop their sense of self and their worldview. I prioritize teacher collaboration to develop a community among educators and to develop best practices. I pursue professional development opportunities to better serve all of my students with an emphasis on equity, differentiation and inquiry-based learning. I have recently completed my National Board Certification pending results in January of 2019.      Skills     Educational Leadership  Classroom Management  Variety of Teaching Strategies  Multimedia Teaching and Learning  Inquiry-Based Learning       Education     10/2013   to   06/2017     English Language Arts Teacher    Company Name   Ôºç   City  ,   State     I have worked at Lakes High School in the Clover Park School District for the past five years. In my time at Lakes, I have taught 9th grade, 11th grade and 12th grade English as well as AP Literature and AP Language. Due to some teacher turnover and the adapting needs of the English department, I have had the opportunity to build my experience across grade levels and develop curriculum after curriculum to suit the needs of students at various ages. As a result, I believe one of my greatest strengths is my understanding of the skills necessary at each grade level for students to successfully exist high school career or college-ready.         06/2016   to   06/2017     Head Of English Department    Company Name   Ôºç   City  ,   State    For the past two years I have served as the English Department Head. This position required planning and scheduling of monthly departmental meetings, allocation of department funds, participation in the District Literacy Committee and disseminating information from administration to English teachers, and vice versa. To better serve the English department, I initiated monthly meetings with our Principal, Mrs. Mauer-Smith, to plan department meetings. Additionally, teachers were invited monthly to contribute agenda items or areas of professional development interest to inform these meetings and make them as meaningful as possible.       07/2016   to   06/2017     ASB Advisor    Company Name   Ôºç   City  ,   State    I was very excited to accept the position as the ASB Advisor at Lakes High School. In our Leadership Program, I highly prioritized student-leadership and facilitation. It was a regular practice that I met with our Senior ASB officers to discuss Leadership Development content and project management that they would facilitate in future classes. I saw my role as advisor to highlight student abilities, passions and ideas to build beautiful products while teacher students the value of understanding the process by which products come to be. All year, we emphasized the pillars of Knowledge, Courage and Compassion to serve our student body and develop personally as Knowledgeable, Courageous and Compassionate people.        Education     2012     Master in Teaching  :   Secondary Education    University of Washington   Ôºç   City  ,   State  ,   United States     English Language Arts Endorsement  English Language Learner Endorsement        2011     Bachelor of Arts  :   English    University of Washington   Ôºç   City  ,   State  ,   United States    Minor in Education, Learning and Society       2009     Associate of Arts      Tacoma Community College   Ôºç   City  ,   State  ,   98409    Running Start Program     "
ARTS,"         MICHAEL'S ARTS AND CRAFTS STORE           Summary    I am a determined, hard-working individual with the zeal to accomplish any task or challenge I'm given, seeking to exceed expectations. In the next year, I plan to achieve a bachelor's degree in Environmental Technology and Management, and attain a job in the field of sustainable design and technologies.      Experience      Michael's Arts and Crafts Store    March 2017   to   Current     Company Name   Ôºç   City  ,   State     ¬†(Capital Blvd. location)   Aid Store Manager, Assistant Store Manager, Full-Time Replenishment Manager in day to day operations and planning; unload and stock store merchandise.  Train new Replenishment associates.  Employee of the Month (July)             February 2016   to   March 2017     Company Name   Ôºç   City  ,   State      Provide customer service on the sales floor, manage day/night-time associates and store operations.  Train and assess new associates.   (Assumed position at Brier Creek, Raleigh, NC location in October 2015)            June 2015   to   February 2016     Company Name   Ôºç   City  ,   State     (Brier Creek Location)  Support Specialist:   Prepare cash registers, count money, and prepare documentation for the bank deposit.  Manage cashiers in the morning.   Sales Associate/Cashier:   Offer customer service and efficiently run a cash register.          Knowledge and Certifications          ArcGIS Program  Water Quality Testing  Stream Assessment  Tree Inventory      OSHA 40 Hour HAZWOPER Certification            Education and Training      Associate of Science   :   Liberal Arts Science and Mathematics  ,   2015    SUNY Adirondack   Ôºç   City  ,   State       Dean's List  Graduated Cum Laude          Bachelor of Science   :   Environmental Technology and Management  ,   2018    North Carolina State University   Ôºç   City  ,   State       Projects: Richard R. Lee Estate (Clayton, NC) Phase III Environmental Site Assessment          Skills      Customer Service  Management  Inventory Management  Communication     "
ARTS,"         TALENTED ARTS PROGRAM INSTRUCTIONAL COORDINATOR             Highlights        Eight year military veteran with seven years of experience in the education field. Four years of experience teaching art throughout Caddo Parish. Art teaching experience includes serving gifted art students enrolled in the Talented Arts Program (TAP) throughout Caddo Schools. Also served as an Art teacher at Forest Hill Elementary and Judson Elementary. I also serve as an Art teacher for the Volunteers of America after school program at Forest Hill Elementary. I have been drawing and painting since elementary school. I also sell my private artwork as a freelance artist. In addition to my art & educational background I have over nine years of extensive business administration management experience. I am an optimistic, organized, dependable, problem solver with strong communication skills. Effective at building productive and positive working relationships with teachers and children from diverse backgrounds.            Experience      Talented Arts Program Instructional Coordinator    November 2008   to   Current     Company Name   Ôºç   City  ,   State      1961 Midway Avenue Shreveport, LA 71130 United States 11/2008 - Present Salary: 2,000.00 USD Per Month Hours per week: 40  Educator (Independent Contractor) Current School: Forest Hill Elementary Principal Angela Douglas (318) 686-1783 Talented Arts Program Instructional Coordinator: Rhonda Glass (318) Duties, Accomplishments and Related Skills:  Performs substitute teacher duties for various schools in Caddo Parish on a long term basis.  Traveled to various elementary, middle, and high schools teaching gifted art students in small group settings for Talented Arts Program (TAP)  Serviced TAP Art students located at Shreve Island, Herndon, and Judson Elem, Keithville and Youree Drive Middle, Caddo Middle Magnet, and Walnut Hill elementary/middle schools; Northwood, Magnet High, and Byrd High Schools  Establish effective relationships with children in various Caddo Parish Schools to make a positive impact on their educational experience.  Implements conflict resolution and negotiation strategies to effectively manage children with special needs in a classroom setting.  Creates lesson plans, grades papers and input grades into JPAMS automated grading system for progress reports and report cards.  Performs other administrative duties as needed.  Responsible for effective oral and written communication as it relates to explaining and teaching the material in a way that is easy to understand, but within the allotted timeframe  Ensures that instructional methods address the various learning styles of the students. Responsible for proactively managing social issues that involve conflict resolution, problem solving, negotiating, ethics, fairness and issuing disciplinary consequences and rewards surrounding the student's behavior.             October 2000   to   December 2007     Company Name   Ôºç   City  ,   State      Salary: 2,500.00 USD Per Month Hours per week: 40 CO-Owner/Transportation Logistics Manager Duties, Accomplishments and Related Skills:  Reduced overhead costs by taking on more administrative responsibility  Developed and managed weekly, monthly, and annual operational budgets for three semi-trucks, trailers; and truck drivers  Created and developed a comprehensive plan to accomplish company objectives while staying within budget.  Managed relationships between truck drivers, freight brokers, warehouses and customers to resolve problems and maintain customer satisfaction.  Reduced overhead costs by taking on more administrative responsibility  Developed and managed weekly, monthly, and annual operational budgets for three semi-trucks, trailers; and truck drivers  Created and developed a comprehensive plan to accomplish company objectives while staying within budget.  Managed relationships between truck drivers, freight brokers, warehouses and customers to resolve problems and maintain customer satisfaction.  Negotiated contracts and payment for freight deliveries, driver employment, and payroll.  Completed and mailed bills, contracts, policies, invoices and checks.  Initiated performance measurements and appraisals surrounding on time deliveries and customer satisfaction.  Translated business needs and priorities into actionable logistics strategies.  Minimized damages and repair costs through careful management and implementation of preventative maintenance program.  Assigned workloads for three transportation personnel to ensure profitability.  E-mailed suppliers, carriers and customers with freight status  Cultivated a positive rapport with employees to boost company morale and promote employee retention.  Conducted research on logistics operations, including literature reviews, interviews and site visits to gain and attract new business.  Implemented Logistic Strategies to acquire lucrative freight that generated over $150,000 per year in net profits          Supply Logistics Manager and Customer Service Specialist    September 1992   to   July 1999     Company Name   Ôºç   City  ,   State      Barksdale AFB, LA 71110 United States 09/1992 - 07/1999 Salary: 1,500.00 USD Per Month Hours per week: 40 Supply Logistics Manager and Customer Service Specialist Duties, Accomplishments and Related Skills:  Provided customer service for all Air Force Organizations stationed on Andersen and Barksdale Air Force Base.  Performed administrative and management functions. Managed, administrated, and operated supply systems and activities surrounding purchasing, issuing, back ordering etc.  Processed hundreds of purchases/back orders for internal and external customers on a daily basis.  Researched and purchased stock items for the best on base or off base sources of supply  Input purchase request/orders to contracting for off base procurement approvals  Managed, and monitored customer department budgets and monetary accounting with database software to ensure purchases did not exceed allotments  Computed requirements, determined allowances, and researched and identified supplies and equipment requirements          Education      Master of Science   :   Management, Business /Project  ,   2010-02-09    Colorado Technical University   Ôºç   City  ,   State  ,   US    Master of Science in Management (MSM) Colorado Technical University, Colorado Springs CO Concentration: Business /Project Management GPA: 3.86 Graduated: February 09, 2010        MBA   :   Human Resource Management  ,   2008-12-27    Colorado Technical University   Ôºç   City  ,   State  ,   US    Master of Business Administration (MBA) Colorado Technical University, Colorado Springs CO Concentration: Human Resource Management GPA: 3.85 Graduated: December 27, 2008        Bachelor of Science   :   Business Administration, TRAINING  ,   2007-05-05    Colorado Technical University   Ôºç   City  ,   State  ,   US    Bachelor of Science of Business Administration (BSBA) Colorado Technical University, Colorado Springs CO Concentration: Management GPA: 3.5 Graduated: May 05, 2007 Cum Laude Honors SPECIALIZED TRAINING         Accomplishments    GPA: 3.5 Graduated: May 05, 2007 Cum Laude Honors      Military Experience      Specialist   September 1992   to   July 1999    Company Name        United States Air Force Andersen Air Force Base Barksdale AFB, LA 71110 United States 09/1992 - 07/1999 Salary: 1,500.00 USD Per Month Hours per week: 40 Supply Logistics Manager and Customer Service Specialist Duties, Accomplishments and Related Skills: Provided customer service for all Air Force Organizations stationed on Andersen and Barksdale Air Force Base. Performed administrative and management functions. Managed, administrated, and operated supply systems and activities surrounding purchasing, issuing, back ordering etc. Processed hundreds of purchases/back orders for internal and external customers on a daily basis. Researched and purchased stock items for the best on base or off base sources of supply Input purchase request/orders to contracting for off base procurement approvals Managed, and monitored customer department budgets and monetary accounting with database software to ensure purchases did not exceed allotments Computed requirements, determined allowances, and researched and identified supplies and equipment requirements         Certifications    LISCENSE/ CERTIFICATES       Skills    Budgets, Logistics, Basis, Budget, Contracts, Drivers, Invoices, Maintenance, Operations, Payroll, Satisfaction, Translated, Accounting, Buying/procurement, Customer Service, Database, Exceed, Ordering, Procurement, Purchasing, Receptionist, Retail Sales, Progress, Teaching, Accounting And Finance, And Marketing, Business Management, Change Management, Finance, Marketing, Painting, Problem Solver, Sales, Sales And, Strong Communication Skills, Msm, Project Management, Human Resource Management, Mba, Training   "
ARTS,"         8TH GRADE LANGUAGE ARTS TEACHER       Summary      Teacher with excellent communication skills. Organized and driven with the innate ability to stay on task. Uses effective and efficient methods of teaching while focusing on the individual needs of each student. Seeking a position that will be both challenging and fulfilling.         Highlights           Lesson planning expertise    Academic performance evaluations  IEP familiarity  504 familiarity  Behavioral disorders knowledge       Certified Student Teacher Trainer    Tutoring experience    MS Office proficient    Standardized testing    Google Drive familiarity             Accomplishments      Achieved high growth on 2013-2014 school year End of Grade Assessment for Reading.   Chosen to be an assessment creator for the North Learning Community in Charlotte Mecklenburg Schools, based on high growth for 2013-2014 End of Grade assessment scores.   Helped more than 75%¬†students reach their Individual Education Program goals.       Chaperoned the 8th¬†grade trip to The Outer Banks¬†with 120¬†students.          Education     2013       Teaching Middle Grades Language Arts    University of North Carolina at Charlotte   Ôºç   City  ,   State  ,   U.S.           2011     Bachelor of Arts  :   English    University of North Carolina at Charlotte   Ôºç   City  ,   State  ,   U.S.     English Major  Journalism/Sociology Minor         Teaching Experience     04/2013   to   Current     8th Grade Language Arts Teacher    Company Name   Ôºç   City  ,   State       Attend professional development, communications with parents, assessments of students, and staff meetings.    Teach high level Talent Development Students English 1 level course work.    Lead 8th grade ELA Professional Learning Community     Establish and maintain positive relationships with students, parents, and colleagues    Teach students that are academically struggling and in need of a small classroom setting for successful development.          10/2013   to   05/2016     6th/8th Grade Language Arts Tutor    Company Name   Ôºç   City  ,   State      Provided students with an academically enriched opportunity that addresses core skills for mastery level performance.  Helped bridge the academic gap documented by school assessments.  Enhanced student skill and overall academic success at Ridge Road.          Professional Leadership     10/2015   to   Current     Advisor    Company Name   Ôºç   City  ,   State      Create an outlet and social transitional aid for Ridge Road's 8th Grade ladies, heading to high school.  Cover common issues that the young ladies face daily such as; health, fitness, daily troubles, social media, self advocacy, public speaking, and studies.  Award participants with awards, scholarships, and gifts from the community sponsors.         08/2015   to   Current     Company Name   Ôºç   City  ,   State      Help to improve lines of communication and to promote a free exchange of ideas to facilitate the educational process in the school buildings.  Address issues of common concern in the building, including but not limited to discipline, scheduling, money collection, health and safety, and professional employees doing administrative duties.  Submit a quarterly report of all meetings and recommendations to the staff in the building.         08/2015   to   Current     Teacher Leader    Company Name   Ôºç   City  ,   State      Facilitate the involvement of the school community in the development of the School Improvement Plan   Encourage, support and create opportunities for involvement from parents in the community   Contribute to the design of the School Improvement Plan   Monitor the effectiveness of the School Improvement Plan   Use data as the driving force to create programmatic instructional change   Facilitate communication within the Professional Learning Community         08/2015   to   Current     Advisor    Company Name   Ôºç   City  ,   State      Work with and through Student Leaders to carry out a phase of their civic education and enhance their leadership skills   Serve as a resource person, a leader to all the members of the Student Council   Build and develop Student Council Members Leadership skills in areas such as communication, goal setting, team building, time management, group dynamics, diversity, problem solving, and project planning   Help to mold attitudes and character of Student Leaders Professional Development.         06/2015   to   Current     Teacher Leader    Company Name   Ôºç   City  ,   State      Coordinate the improvement of instruction of the school based on data.  Serve in an advisory capacity to the principal/director and support the development and implementation of the School Improvement Plan.  Reflect, assess, and plan schools data usage and effectiveness with a focus on student leadership and achievement.          Professional Development     04/2014   to   12/2014     CTI Fellow    Company Name   Ôºç   City  ,   State      Enrolled and participated in one of CTI's eight multidisciplinary seminars (Visual Storytelling in Young Adult and Children's Literature).  Spent the summer reading and researching related curriculum units in which to develop for students.  Created curriculum unit to generate learning beyond the classroom.  Published curriculum unit to CTI and Yale National Initiative websites (Freedom Schools: Exploring Racism, Tolerance, and Prejudice.         03/2016       RCA Educator Trainee    Company Name   Ôºç   City  ,   State      Learned ways to increase student engagement, ensure academic rigor, and create a climate and culture that leads to success   Observed master teachers in action   Engaged in dynamic workshops   Discovered how to implement the ""Three Pillars of RCA"" at my school         05/2014   to   08/2014     Servant Leader Intern    Company Name   Ôºç   City  ,   State      Attended National Freedom School Training in Tennessee with interns from around the country and in-town training with Freedom School Partners Set-up, maintain and breakdown classroom space   Served as energetic Harambee' leaders each day of local program operation  Delivered the Integrated Reading Curriculum to a class of ten or more students for 6 weeks during the summer months, *according to the standards developed by the Children's Defense Fund  Served as a leader of afternoon activities and other special events; chaperone field trips  Maintained health and safety standards & accurate records relating to attendance and first aid   Collaborated with the program staff to establish and maintain a positive, supportive and structured environment for the *children entrusted to their care.          Skills    AP Style, MLA Style, CANVAS, goal setting, health and safety standards, instruction, team building, lesson plans, meeting leader, Microsoft Office, Windows Operating Systems, problem solving, project planning, public speaking, Reading, researching, safety, scheduling, seminars, structured, Teaching, time management, websites, workshops   "
ARTS,"         BILINGUAL LANGUAGE ARTS SIXTH GRADE TEACHER       Summary    Dedicated and enthusiastic professional with over four years' experience in education. Proven
expertise in establishing rapport and building trust among students, parents, administrators and
community members. Possess strong communication skills and ability to partner across departments
within and outside of an organization to meet the needs of students. Motivating students          School improvement committee Interactive teaching/learning          Interdisciplinary teaching Innovative lesson planning          Effectively work with parents          Professional Experience     08/2014   to   Current     Bilingual Language Arts Sixth Grade Teacher    Company Name   Ôºç   City  ,   State      Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials and build community within the classroom Participate in the development of intervention plans for students within the classroom setting, during MVP time (tutoring hour) as well as after school tutoring Oversee Read 180 program participants and monitor their progress as part of their intervention strategy Implementation of newer educational technology programs in order to teach students new techniques to use within their presentations to showcase their knowledge some examples include: Prezi, Storyboard That, Edmodo, Thinglink, and others Participate in district Community Ambassador program and campus improvement committee.         01/2014   to   05/2014     Bilingual Substitute Teacher    Company Name   Ôºç   City  ,   State      Worked in elementary schools and substitute several classroom programs inclusive of: Early Childhood-6 mainstream, Spanish Immersion, Bilingual (Spanish) Early Childhood-6, and Special Education.  Provided key support for teachers on leave.         07/2013   to   01/2014     Bilingual 4th Grade Teacher    Company Name   Ôºç   City  ,   State      Developed and implemented plans inclusive of: following Independent Education Plans (Special Education), Gifted and Talented curriculum, and mainstream English/Spanish language arts, writing and history Analyze data to plan and implement appropriate instruction to reflect accommodations for individual students Cooperate with other members of the staff in planning and implementing instructional goals and objectives Establish and maintain open lines of communication with students and their parents Participate in a wide range of district and campus professional development to include: Gifted and Talented coursework, wide range of education technology applications, as well as Love and Logic training.         04/2011   to   07/2012     Student Development Assistant    Company Name   Ôºç   City  ,   State      Coordinated community tours for prospective students, families and community visitors Created data intensive reports based on TAKS/STAAR test results for local feeder schools for supervisor to present to upper administration Collaborated with the FWISD Vital Link program to create a summer college exploration/ internship program for local middle school students.         06/2010   to   07/2010     Academic Advisor/ Spanish Instructor    Company Name   Ôºç   City  ,   State      Assisted students one-on-one with college preparation assignments such as: career exploration, school selection, resume writing, and letters of recommendation Taught students hybrid course: Introduction to Spanish and Hispanic/Latin American Studies.         07/2009   to   07/2010     Program Coordinator    Company Name   Ôºç   City  ,   State      Oversaw the development of a start-up organization Managed a $200,000 federal Gear up grant Utilized research based best practices to create community workshops for parents and students as well as developed staff and advisor manuals Developed community partnerships and presented NACRC to organizations Received promotion from AmeriCorps VISTA position.         01/2009   to   05/2009     Math Teacher    Company Name   Ôºç   City  ,   State      Taught beginner English grammar and literature, World History and TOEFL Prep to international students Tutored Algebra and was promoted to remedial math teacher position Advised international students and tutored Spanish.          Education and Training     May 2011           Tarrant County College                      Employee of the Month Educational Support Services Department February 2010 AmeriCorps VISTA: Most Inspirational Employee December 2009      Northern Arizona University                 2009     Bachelor of Arts  :   International Studies    Elon University   Ôºç   City  ,   State      International Studies            Presidential Scholar; Resident Assistant- RA of the Month February 2007 and October 2006; Global Experience Program: Costa Rica 2008 with internship, Winter Term: Paris 2007, London 2006; Elon Volunteers: Boys and Girls Club      Alamance County Community College                      Affiliations    Association of Texas Professional Educators (ATPE)
LANGUAGES English and Spanish      Skills    arts, English, instruction, Latin, letters, Logic, materials, math, presentations, progress, promotion, Read, research, Spanish, Spanish language, strategy, supervisor, teacher, tutoring, VISTA, workshops   "
ARTS,"         6 - 8 LANGUAGE ARTS GRADE TEACHER         Summary     Enthusiastic Language Arts educator seeking growth as an education specialist within a school that is dedicated to the academic and socio-emotional success of its student population.        Core Qualifications          Motivating students  Learning style assessment  Active listening skills  Differentiated instruction           Experience working with special needs students  Classroom management  Effectively work with parents  Clear public speaking skills            Achievements     ¬†Student Development   Increased 6th grade Language Arts standardized test scores by 20%, analyzing pre and post data and by introducing more effective learning techniques such as technology integration and student-run lesson plans.   Increased 95% of 6th grade reading comprehension scores of students reading on 4th and 5th grade level to on or above grade level by the end of the school year; with a program called Voyager Reading used for targeting weaknesses.    Education Strategies   Employed journalism writing¬†techniques to 8th graders during instruction to improve the development of¬†writing essays; and 95% of students mastered the Standard of Learning exam for the first time in four years the school was in ""improvement"" status.   Counseling   Served as student mentor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions; and making recommendations to guidance counselor.     Goal Setting   Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.            Professional Experience      Company Name    City  ,   State    6 - 8 Language Arts Grade Teacher   01/2005   to   08/2009       Developed lesson plans to meet academic, intellectual and social needs of students.   Performed student background reviews to develop culturally diverse lessons.   Used variety of teaching techniques to encourage critical thinking and discussion in Language Arts class.  Empowered learners to reflect and self-assess performance.  Established and enforced rules for behavior and procedures for maintaining order among a class of 35 students.  Developed, administered and corrected assessments in a timely manner.  Earned positive verbal/written feedback from parents and administration regarding classroom instruction, management and student learning outcomes.  Collaborated ideas for performance improvement during IEP meetings.  Presented effective professional development learning strategies to faculty.  Empowered students to engage in community opportunities beyond school.           Company Name    City  ,   State    Administrative Assistant to Chief Nursing Officer   07/2003   to   11/2004       Supported a team of four administrators with clerical duties, in addition to directly working for the chief nursing officer.  Designed a new filing system for efficient work flow.  Managed multiple projects for nursing directors.  Handled multiple phone line system.  Coordinated conferences on and off site.  Documented reports on confidential patient concerns.  Managed administrative calendars.  Created correspondence and presentations using Microsoft Word Programs.          Company Name    City  ,   State    Administrative Assistant to Nursing Director   01/2001   to   01/2003       Managed the director's calendar and travel arrangements.  Organized nursing conferences on site.  Handled multi-line phone system.  Created correspondence using Microsoft Office programs.          Company Name    City  ,   State    Project Manager   01/1997   to   01/2001       Headed the recruitment of clerical staff  Trained five employees.  Advised the president of staff promotion.  Managed the release of press kits.  Created and edited content for website.  Collaborated with web designer on content layout.  Designed stockholder certificates.  Lectured at trade shows in Seattle and Paris.  Instructed business professionals on the use of products and services.          Education      Master in Education  :  Instruction, Curriculum & Assessment   2014     Strayer University  ,   City  ,   State       Graduated Summa Cum Laude, 4.0 GPA         Professional Development  :  Education    2009     University of Phoenix           18 credits in education course work focusing on growing theories, reading methods, curriculum and instructional strategies.         Bachelor of Science  :  Broadcast Journalism   2003     Brooklyn College  ,   City  ,   State       27 additional credits in sociology coursework         Associate of Applied Science  :  Print Media Journalism   1996     Kingsborough Community College  ,   City  ,   State              Skills     Research journal databases, writing APA style, speed writing, note-taking, informal and formal observations, oral presentations, training and teaching, classroom management, evaluating and analyzing data, problem-solving, typing, PowerPoint presentations, Excel spreadsheet, Microsoft Word, Publisher.    "
ARTS,"         SIXTH GRADE ENGLISH LANGUAGE ARTS TEACHER       Profile     Middle School/Secondary Teacher committed to nurturing and inspiring students to explore, define and transform their world.  Through Literature, History, Biblical Reflection and Creative Christian Interpretation, this teacher seeks to challenge students to engage the world in dynamic and fruitful dialog.  He will use effective, dynamic and inspiring methods of teaching to guide students into discovering who one is called to be while defining one's place in the world.       Highlights          Lesson Planning  Unit Creating through Backward Design  Well versed in implementation of the Common Core  Academic performance evaluations  IEP familiarity  Differentiating Lessons to address EC modifications  Professional Learning Community Lead Teacher  Sixth Grade English Language Arts teacher  Eight Years of teaching AIG students English  Literacy Tutoring experience  Served as a member of the Academically/Intellectually Gifted Committee  SIOP trained for addressing ELL needs      Sixth Grade staff representative on the School Improvement Committee  MS Office proficient  PowerSchool proficient  Bilingual in Bahasa Indonesia  Coached a Battle-of-the-Books academic competition team  Assistant Coach for a district champion middle school soccer team  Assisted with coaching a local youth soccer team with 20 children for 2 years  Consulted with coaching staff of a district champion middle school soccer team            Accomplishments     For twelve years, I have worked with a diverse community of students in public schools in North Carolina.  I have challenged each student to rise above the difficulties of  life and embrace the gifts and opportunities bestowed on each individual under God's providence.       Experience      Sixth Grade English Language Arts Teacher     Aug 2007   to   Jun 2015      Company Name   Ôºç   City  ,   State     Instructed through lectures, discussions and demonstrations in English Language Arts for a diverse populations students with special needs and academic and intellectual gifts.    Planned lessons, collaborated  and coordinated instruction with colleagues through several Professional Learning Communities.  Communicated regularly and effectively with parent/guardians concerning student achievement, social development and growth.         Sixth Grade English Language Arts Teacher       Aug 2003   to   Jun 2007      Company Name   Ôºç   City  ,   State     Instructed through lectures, discussions and demonstrations in English Language Arts for a diverse populations students with special needs and intellectual gifts.    Planned lessons, collaborated  and coordinated instruction with colleagues through regular team and content area meetings.  Communicated regularly and effectively with parent/guardians concerning student achievement, social development and growth.         Pastoral Care Ministerial Internship     Jun 2002   to   Aug 2002      Company Name   Ôºç   City  ,   State     Internship in Pastoral Services counseling in the HIV/AIDS clinic.  Assisted in gathering data and information for a grant and publications.  Created materials and program for education local congregations about HIV/AIDS.         Duke Divinity School Ministerial Intern     Jun 2001   to   Jun 2002      Company Name   Ôºç   City  ,   State     Given charge of youth group activities and spiritual education.  Planned and conducted an educational mission trip to Washington D.C.  Planned weekly and monthly activities for spiritual and social growth of the youth.  Instructed and counseled youth on religious and social issues.         Substitute Teacher     Sep 1999   to   May 2000      Company Name   Ôºç   City  ,   State     Several months as a substitute for a teacher assistant in a Behavioral Disorder and Special Needs classroom.  Responsible for a 4th Grade class at Lake Ridge Elementary School during a teacher's brief leave of absence for a family emergency.  Taught and observed in nearly every grade from Kindergarten to High School Senior English.         Teaching English to Non-Native Speakers (ELL-Instructor) & Camp Counselor     Jun 1996   to   Aug 1996      Company Name   Ôºç   City  ,   State     Develop teaching materials and programing for an ""Intensive English Holiday Package.""  Create individualized lesson plans for students with varied English competencies.  Assist students with English pronunciation and syntax.  Supervised students excursions to various attractions around Jakarta and guiding conversation in English.         Education      Program in Teacher Licensing   ,   Middle School Lateral Entry, NC Teach    2006     North Caroline Central University   Ôºç   City  ,   State  ,   USA     Final course to fulfill qualification requirement for Middle Grades English Language Arts certification was taken through East Carolina University on-line.          M.Div.  ,   Theology   2002     Duke Divinity School, Duke University   Ôºç   City  ,   State  ,   USA     M.Div. is a 3 year academic program  Did not complete the degree program  Exited the program to pursue teaching          Bachelor of Arts  ,   History & English    1999     Milligan College   Ôºç   City  ,   State  ,   USA     Liberal Arts coursework followed the Humanities model of holistic inquiry.  Minor in Bible or Biblical Studies (Religion)  History degree has an emphasis on the development of ideas and theology during the Renaissance and the Reformation.         Skills       Helping Student Learn How to Apply their Faith to Critically Engage the World    Identify How our Culture and the Society Subtlety Challenge our Faith.    Identify and Explaining the Forces and Trends that Propel Human History.    Instructional Planning and Implementation.    Differentiating Instruction to Address Students Learning Styles    Challenging Students to Pursue Excellence in All Things    Assist students in Developing a Dynamic and Personal Writing Style         Additional Information     Growing up in Indonesia as the son of missionaries, I attended Central Java Inter-Mission School (now, Mountainview International Christian School) in Salatiga.  My formative educational experience happened under the guidance of teachers and an institution that had an abiding faith in God and the the transformational power of Jesus Christ.  I would deeply appreciate the opportunity to allow my faith in the revolutionary power of the cross to inform and infuse all aspect of my teaching practice.  I seek to emulate the fine example made manifest in the lives of the teacher that taught me at CJIMS.  I believe this is the kind of ministry that God has interwoven into the fibers of my very being.       Interests      Intellectual ¬†    Church History    Ancient History     Asian History    Theology & Philosophy    Literature    Poetry    Political Science     Athletics ¬†    Soccer    Hiking     Basketball     Fine Arts ¬†    Creative Writing    Drama/Theater    Music Appreciation      "
ARTS,"         READING, SPEECH & LANGUAGE ARTS TEACHER           Summary    Designed and implemented four original classroom curricula Self-driven, resourceful leader          * Excellent communication and interpersonal skills Accomplished public speaker          * Effectively collaborates with all levels of staff members Fosters quality relationships with students 		* Creates a fun and challenging learning environment for students Computer proficient and adaptable to new technology 	* Leads a creative, yet organized and structured classroom Possesses a genuine interest in students' cognitive and social growth Extremely familiar with 6th and 9th Grade Language Arts Common Core Standards         Accomplishments      Four years experience as yearbook advisor Transitioned the yearbook creation process to successfully use computers and digital photos* Selected, oversaw and provided technology training to a student staff of 20 Organized and supervised production of graduation ceremony video show Responsible for yearbook planning, budget, sales, advertising, ordering distribution and final editing One year experience teaching Psychology Elective Social Studies course for juniors and seniors Taught introductory Psychology concepts and facilitated independent projects Professional Development, Activities and Honors Active volunteer with Saginaw Bay Riverdawgs Travel Baseball	* Chaperoned several Middle and High School Dances Host teacher to four pre-service education students          * Served on National Honor Society selection committee          * Coordinated with Dow College Opportunity Program		* SVSU new teacher panel participant          * Nominated students for People to People Ambassador Program	* Organized Absolutely Incredible Kid Day participants          * Addressed SVSU Board of Directors         	* Attended several Jostens yearbook training seminars          * Coordinated student field trips for English, Yearbook & Psychology  	* Attended SVSU's Women's Leadership Forum, 2006          * Selected three times to attend Top 10% Life Touch Luncheon  	* SVSU student teaching seminar mock interview candidate  * Wrote numerous letters of recommendation for co-op and college admissions students Completed 2012-13 Reader's Workshop 3-8 with Alicia Kubacki (MAISA Units) Completed Sign Post (Notice and Note) reading strategy training with Dr.  Anita Kepley.        Experience      Reading, Speech & Language Arts Teacher    January 2000   to   January 2015     Company Name   -   City  ,   State      Currently taking an educational leave of absence) Four years experience teaching 6th Grade English Language Arts (including co-teaching experience) Designed and implemented original reading curriculum around Common Core Standards Focused on reading comprehension, spelling and vocabulary Specifically focused on the three genres of adventure, science-fiction and historical fiction Nine years experience teaching speech communication Designed and implemented original classroom curriculum Focused on communication concepts, speech delivery skills and formats Integrated individual and group projects and assessment Ten years experience teaching sophomore English  -- American Literature Taught novels, short stories, plays, poetry and research paper process Focused on improving student's writing, vocabulary and reading comprehension Three years experience teaching Analytical Reading Elective English course for juniors and seniors Analyzed literature, poetry and literary devices Facilitated two trips to read to elementary school students Four years experience teaching freshman English - Literature Survey (including co-teaching experience) Taught novels, short stories, poetry, grammar and expository writing Focused on improving student's writing, vocabulary and reading comprehension One year experience co-teaching English Skills Competency course designed to prepare students for ninth grade English Focused on reading, writing, spelling and grammar Co-designed an intensive unit covering career awareness and preparation One semester experience teaching Creative Writing Elective English course for junior and seniors Designed and implemented original classroom curriculum Explored eight different genres of creative writing.          Education      Master of Arts Degree   :   Secondary Classroom      Saginaw Valley State University; University   -   City  ,   State      9 Credits Completed Secondary Classroom Teaching         	6 Credits in Progress
(K-12 Literacy Specialist)
Recipient of the U.S. Dept. of Education TEACH Grant Program        Secondary Teaching Certification   :   Communication & Theater English and Psychology  ,   2000    Saginaw Valley State University; University   -   City  ,   State      Communication & Theater English and Psychology        Bachelor of Applied Arts Degree   :   Interpersonal and Public Communication Marketing  ,   1995    Central Michigan University   -   City  ,   State      Interpersonal and Public Communication Marketing        Teaching Certification
Michigan Secondary (6-12) Professional Education Certificate
*  Speech, Dramatic Arts/Theater (BD)  *  English (BA)  *  Psychology (CE)                Skills    Arts, BA, Creative Writing, delivery, English, fiction, novels, poetry, Progress, Psychology, Reading, read, research, short stories, Speech, Teaching         	6, Teaching, teaching 6   "
ARTS,"        EP         HIGH SCHOOL ENGLISH AND LANGUAGE ARTS TEACHER       Professional Summary     Licensed English Teacher and K-12 School Administrator experienced in designing and implementing programs and developing curriculum to help students achieve academic goals and prepare for career interests. Skilled in creating flexible programming and specialized learning experiences that embody mission, vision and strategic direction of educational institution.       Skills          Student records management  Differentiated instruction  Classroom management  Group and individual instruction  Conflict resolution techniques      Lesson Planning  Analytical skills  Flexible & Adaptable  Supervision  Interpersonal Communication            Work History       08/2018   to    Current    High School English and Language Arts Teacher    Company Name    |    City  ,   State       Continually improve instruction to ensure academic growth.  Collaborate with faculty and community members to improve education and provide opportunities for students.  Record and monitor student progress using multiple methods.  Effectively communicate with administration, parents, and students about student achievement.  Collaboration with a mentor teacher.  Prepare and implement lesson plans covering required course topics.  Administer assessments and standardized tests to evaluate student progress.  Built learning and citizenship skills to help with personal growth in addition to increasing academic knowledge.  Plan dynamic lessons to increase student comprehension of books and literary concepts.  Adapt lesson plans and curricula to student interests, increasing GPAs and student engagement.  Complete in-service and additional training to maintain professional growth.  Consult with teachers to identify and adopt successful instructional strategies.  Establish appropriate deadlines and provide complete instructions for reading assignments and homework.  Work with administrators on behavioral issues to support the needs of all students.  Cultivate relationships with parents for a complete support network.  Help students develop important learning skills and good study habits useful in trade school or college education.  Keep classroom organized, clean, and safe for all students and visitors.  Plan coursework to introduce students to important literature.  Prepare comprehensive English curriculum for multiple classes.  Lead interesting and diverse group activities to engage students in the course material.  Utilize multimedia strategies and technology to convey information in fresh and interesting ways.          01/2018   to   06/2018   School Culture Coordinator    Company Name    |    City  ,   State       Supported the establishment of positive and safe school culture.  Oversaw the development and implementation of student supports and interventions.  Built and maintained positive work relationships with community-based organizations and service providers.  Conducted home visits in shelters, transitional housing programs, or a location of a family's choosing, as needed.  Supported the coordination and implementation of a proactive school-wide behavior management system with meaningful incentives.  Played an active role in coordinating school partnerships to increase student engagement and success.  Organized school events and town hall meetings that encourage community connection and investment in the school culture.  Served as a liaison to families and facilitate parent education in support of school culture policies.  Facilitated staff training on student-teacher relationships, classroom management, and school culture.  Gathered student and staff input through focus groups and committee work.  Was a member of the Social-Emotional Learning Subcommittee for PPSD.  Accurately monitored and analyzed daily student attendance and discipline records.  Worked close with Middle School Deans of Students to strategically build strong communication, systems, and structures that will enhance the school improvement plan.  Restorative Justice Circle Facilitator at Gilbert Stuart Middle School.  Integrated new programs and resources and reinvigorated existing ones to support positive school culture.  Led and directed staff meetings to update cultural diversity plans and review statistical information regarding minority experiences and performance within school system.  Collaborated with school leadership team to create and manage safe, welcoming learning environment for all students.  Researched and implemented new initiatives to further develop school culture.          09/2013   to   01/2018   Education Advisor    Company Name    |    City  ,   State       Developed relationships with GEAR UP students, guide them in academic decisions, social development, and career exploration.  Formed and maintained professional relationships with GEAR UP students, school administrators, community agencies, and other service providers.  Provided workshops on college/career awareness and life skills.  Supported and assisted with all academic, cultural, and parental program activities.  Assisted with the collection of all required forms.  Prepared monthly and quarterly reports.  Coordinated field trips and school events weekly.  Helped high school students with the common app and financial aid/award letters.  Participated in professional development and program meetings.  Office hours were available onsite where students were welcomed to come in and discuss how to improve their grades.  Helped students by providing targeted interventions based on student data.  Academic interventions year-round.  Assigned lunch duty by administration weekly.  Participated in weekly cluster meetings with grade-level teachers.  Provided extra academic support and guidance.  Made weekly phone calls to families to set up in-school meetings with grade-level cluster teams.  Met with low-level learners to set up individualized in-school action plans for student progress based on state standards and learning goals.  Worked with school social worker to help identify how to service student's specific academic and emotional needs.  Was a member of the School Climate Team.  Helped teachers and administration as needed with translating.  Facilitated classroom workshops to help students make good academic decisions and have a growth mindset.  Hosted STEM after-school club called Girls Who Code and took participating students on STEM-related field trips throughout the academic year.  Improved school attendance through interventions and school initiates.  Worked with students with 504 plans and students with IEP's  Attended IEP meetings with parents and special education teachers.  Advised and counseled parents and students to meet educational needs and enhance academic development.  Developed educational plans with students to build skills required to pursue academic and career interests.  Maintained frequent and regular communications with families through newsletters, social media and parent-teacher conferences.  Established professional and cooperative working relationships by maintaining visible and accessible presence in school community.  Chaperoned outside events and field trips to facilitate student social development.          08/2011   to   09/2013   Academic Advisor    Company Name    |    City  ,   State       Developed relationships with students, guide them in academic decisions & social development, career exploration, and help students get ready for college.  Developed good relationships with parents and attend a minimum of 4 home visits a month.  Served as a positive role model for children.  Hosted after-school programs and taught students life skills, financial literacy, and college readiness skills.  Attended academic field trips with students to enhance their knowledge on different career choices and college.  Worked with students with 504 plans and students with IEP's.  Attended IEP meetings with parents and special education teachers.  Completion of the grant-funded program grants children scholarship money for college.  Met deadlines weekly.  Tracked and recorded data based on every student in the program.  Attend extracurricular activities with students and staff from the middle school department.  Conducted academic advisement services for students on reoccurring basis to maintain educational progression.  Provided comprehensive support services encompassing career and personal goals of student.         Education       05/2017   M.Ed   |   Education Administration    Providence College  ,   City  ,   State       Graduate Courses:   ¬∑ School Law  ¬∑ Program Evaluation- System Approach to School Improvement  ¬∑ School-Community Relations  ¬∑ Supervision of Instruction  ¬∑ School Finance   ¬∑ The Administration of Leadership in the K-12 Schools  ¬∑ Curriculum Design and Construction  ¬∑ Fundamentals of Research  ¬∑ Supervision/Personnel Problems in Education  ¬∑ Data Analysis, Technology         08/2014   Teacher Certification Program (TCP)   |   Teacher Prep Program    Providence College  ,   City  ,   State             05/2011   Bachelor of Arts   |   Political Science    University Of Rhode Island  ,   City  ,   State       Minored in African American Studies and Woman Studies         Accomplishments      Recipient of the Francis and Mildred Sullivan & Rose A. Coccia Scholarship Fund.  The annual distribution for the  Francis and Mildred Sullivan and the Rose A. Coccia Scholarship Fund  are used to provide scholarship grants to deserving students who are enrolled in a Providence College Masters of Education degree program.  Presented at the MEOA conference on  DREAMing of a Better Future: Helping Undocumented Students access Higher Education,  Oct 2014        Certifications      Washington D.C BUILDING LEVEL ADMINISTRATOR CERTIFICATE (12001) Pre-Kindergarten-Grade12  Maryland New Teacher Certification valid for 4 years 2018-2022        Affiliations      Massachusetts Educational Opportunity Association (MEOA) Board Member since 2014 -Founded in 1984, the Massachusetts Educational Opportunity Association (MEOA) is a 501(c)     "
ARTS,"         THEATER ARTS TEACHER & PROGRAM DIRECTOR           Summary     Passionate and dedicated Theater Arts Teacher with expertise in secondary curriculum development, classroom management, relationship building, continued professional development and management of a successful Theater Arts program for over six years.       Highlights          Valid and Current Teaching Certification in Texas  Strong communication skills  Talented public speaker      Talented mediator  Self-motivated  Results-oriented            Accomplishments      Dallas Theater Center & Project Discovery Partner & Grant Recipient  Local School Council Committee Member   Freshman Class Sponsor   High School U.I.L. One Act Play Director   Middle School U.I.L. One Act Play Director  U.I.L. Theatrical Design Sponsor and Coach  U.I.L. Young Film Makers Sponsor   U.I.L. Prose and Poetry Judge  U.I.L. Young Film Makers Judge  Texas Educational Theatre Association Member   Teacher of the Month  Partner with Student Council activities  Emergency Relocation Team Member  Drama Club Sponsor  Musical Theater Productions  Booster Club Member  Junior Class Prom Sponsor        Experience      Theater Arts Teacher & Program Director    August 2008   to   Current     Company Name   Ôºç   City  ,   State      Theater Arts 1-4, Technical Theater and Theater Arts Production to grades 9-12.  U.I.L.One Act Play Director   U.I.L. Film Festival Contest Sponsor & Judge  Direct Fall Play Production or Musical  Maintain professional and student memberships, auditions, travel and workshops  Drama Club Sponsor   Maintain Drama Club Activity Funds and club activities  Account Management  Supervisor to Theater Arts Co-Sponsor  Continue Professional Developmental Courses  Administrate Eustace High School Facebook and EHS Theater Arts Twitter pages  Draft and publish Eustace ISD ""The Yard"" for Theater Arts          Secondary English III & TAAS Language Arts Teacher    July 2000   to   August 2002     Company Name   Ôºç   City  ,   State      Secondary English & Literature; TAAS Language Arts 9th-11th  Preparatory and Remediation TAAS Language Arts Tutoring  TAAS Testing Administrator  Set and communicated ground rules for the classroom based on respect and personal responsibility.  Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.  Mentored and counseled students with adjustment and academic problems.  Created lesson plans in accordance with state curriculum and school-wide curriculum standards.  Established positive relationships with students, parents, colleagues and administrators.  Coached students and reviewed test material in preparation for Texas state-wide standardized tests.  Integrated technology into the curriculum to develop students' word processing and research skills.          Secondary English III & Theater Arts I Teacher    June 1998   to   July 2000     Company Name   Ôºç   City  ,   State      English III and Beginning Theater Arts Teacher for grades 9-12.  CO-Sponsored Thespians  Children's Show Production Director    English Department textbook adoption .          Secondary Student Teacher     January 1998   to   April 1998     Company Name   Ôºç   City  ,   State      Secondary Student Teacher for Theater Arts I and English.III  Classroom management   Co-director of class plays  Assisted with UIL one act play competition           Acting and Creative Dramatics Theater Teacher    October 1997   to   January 1998     Company Name   Ôºç   City  ,   State      Teaching Artist: Acting III and Musical Theater.  Implemented lesson plans in creative dramatic projects, singing, dancing, and voice.  Conducted activities, instructed small groups, and provided whole class instruction.  Leader of all group performances and exercises.          Acting Teacher    June 1997   to   August 1997     Company Name   Ôºç   City  ,   State      Elementary Creative Dramatics teaching artist for Children's Courtyard Daycare Centers.  Children's Summer Plays  Whole class instruction and lead all group performances and exercises.          Secondary Teaching Residency    January 1997   to   May 1997     Company Name   Ôºç   City  ,   State      Mentor for Speech and English students  Instruction of small groups, whole class instruction  General Grading Rubrics and Assessment          Secondary Teaching Internship    January 1997   to   May 1997     Company Name   Ôºç   City  ,   State      One on one instruction, instructing small groups, and providing whole class instruction.          Education      Bachelor of Arts in Theater Arts   :   Theater Arts  ,   1998    University of Texas at Arlington   Ôºç   City  ,   State  ,   US    GPA:   GPA: 3.74     Theater Arts GPA: 3.74         Associate of Arts   :   Liberal Arts  ,   1995    Tarrant County Community College   Ôºç   City  ,   State  ,   US     GPA 3.83  Phi Theta Kappa Member, P HI TAU Chapter	            Honor Graduate   :   Liberal Arts      Mabank High School   Ôºç   City  ,   State  ,   US     National Honor Society - Top 15  Student Council Officer and Member  Drill Team Dance Team  Key Club Member  Key Speaker and President of Business Office Professionals   French Club  Latin Club  Orvil Pirtle Memorial Scholarship  Rotary Club of Athens, Texas  TVCC Social Sciences Scholarship   Work Study Program: Social Sciences Division Department Chairman         Skills     Team Building  Program Development  Management  Goal Setting and Implementation    "
ARTS,"         INTERVENTION SPECIALIST TEACHER OF MATH AND LANGUAGE ARTS           Objective     To gain the position as the resource room teacher at Howell Township Public Schools.        Summary of Qualifications          Demonstrated ability to design developmentally appropriate lessons and activities allowing integration of all learning styles.  Highly educated in differentiated classrooms.  Determined to maximize the educational achievement of each student.    Trained in Developmental Reading Assessments, Common Core Standards, Standard Solutions, Wonders, Anti-Bullying.      Hard-working and organized.  Knowledge and respect  for all students and parental rights.  Professional leadership and management skills.  Excellent technology skills (Word, Powerpoint, Smart Notebook, Achieve3000).  Dedicated to continuous professional development.            Experience      Intervention Specialist Teacher of Math and Language Arts    October 2013   to   May 2014     Company Name   Ôºç   City  ,   State      Identified students with substantial academic difficulties through evaluation using Developmental Reading Assessments and consultation with staff members of referred students.  Developed differentiated lessons plans, and selected appropriate instructional materials to reach individualized student goals.  Developed and implemented creative lessons with clear objectives linked to the common core that incorporated differentiated instruction.  Attended and gained knowledge at numerous in-services.  Improved overall lexiles and test scores.  Facilitated group lessons dependent on student reading levels determined by running record assessments.   Evaluated student growth through progress monitoring of formal and informal assessments.  Instructed students in accordance with schedules previously devised.  Enhanced lessons using Smart Board technology and computers.    Assessed on a regular basis, objectives students have set for themselves.  Led a basic skills class of 5-7 students at a time out of 37.  Conducted small group and individual classroom activities with students based on differentiated learning needs.          2nd Grade Replacement Teacher    January 2013   to   August 2013     Company Name   Ôºç   City  ,   State      implemented positive behavior management using the color system.  Developed clear objectives for students and parents for all lessons and activities.  Designed differentiated common core lesson plans and activities to meet the needs of all learners.  Enhanced lessons using Smartboard technology, I-Pads, and computer lab.   Assessed student growth through informal and formal assessments.  Developed lessons in accordance to student reading levels determined by quarterly running record testing.  Maintained positive collaboration and communication with parents through weekly newsletters, weekly student progress updates, emails, and conferences.   Attended in-services and staff meetings, maintaining strong relationships with fellow staff and administrators.          Student Teacher Grade 1 Inclusive Classroom    September 2012   to   December 2012     Company Name   Ôºç   City  ,   State      Established and communicated clear objectives for all lessons, units and projects to both students and parents.  Enhanced lessons using Smart Board technology and computers.  Promoted language development skills through reading and storytelling.  Encouraged students to be understanding of others.  Conducted small group and individual classroom activities with students based on differentiated learning needs.          Education, Certifications, Endorements      Bachelor of Arts   :   Psychology  ,   December 2012    Georgian Court University   Ôºç   City  ,   State      GPA:   Cum Laude      Coursework in Psychology and Sociology  Coursework in Intercultural and Group Communication  Coursework in Educational Psychology          NJ Teacher Certification   :   Elementary Education (K-6)  ,   2012    Georgian Court University   Ôºç   City  ,   State        Emphasis in Child Development  Coursework in Professional Development in Reading  Education in Reading training  Technology in the classroom  Honors: Cum Laude/ Dean's Scholar  GPA: 3.61          Endorsement   :   Teacher of Students with Disabilities  ,   2012    Georgian Court University   Ôºç   City  ,   State        Coursework in Assessment and Instruction of Students with Disabilities  Child and Early Adolescent Development  Inclusive Education          Associate of Arts   :   Education  ,   2009    Brookdale Community College   Ôºç   City  ,   State              Associate of Applied Science   :   Fashion Merchandising  ,   2007    Brookdale Community College   Ôºç   City  ,   State              Nicole Harrison Peters     732-513-7727  Nic_Harrison@aol.com    "
ARTS,"         ADJUNCT FACULTY, ZANVYL KREIGER SCHOOL OF ARTS AND SCIENCES, ADVANCED ACADEMIC PROGRAMS       Profile    Experienced Field Application Scientist with a unique balance of comprehensive, academic, wet-bench experience across all research sectors, a strategic understanding of scientific business including field marketing and technical sales, along with an ability to work alongside dynamic, intelligent teammates to close business for the team.      Areas of Expertise          Time and Territory Management¬†  Molecular Biology Techniques¬†  Assay Design/Development  Presentation Skills      DNA/RNA Sequencing  PCR  Cell Biology/Tissue Culture  Data Analysis/Software¬†            Product Specialist/FAS Experience     February 2013   to   December 2015     Company Name   City  ,   State     Adjunct Faculty, Zanvyl Kreiger School of Arts and Sciences, Advanced Academic Programs        Co-Designed and Lectured for 12-14 graduate students attending the High Throughput Screening (HTS) and Automation Lab Course   Designed and executed 7 labs across the spectrum of detection chemistries commonly used in HTS labs throughout the semester   Provided lectures on the complex physical chemistry principles of all reagents used in the HTS labs Helped educate graduate students on the unique techniques used in an HTS lab as well as the unique instrumentation, software analysis and experimental designs used in these settings   Created quizzes, exams and a final comprehensive exam required for grading purposes as.         November 2005   to   Current     Company Name   City  ,   State     Senior Field Application Scientist/Product Specialist        Member of a regional sales team in our Discovery and Analytical Solutions division of PerkinElmer that includes 3 account managers across PA, DE, MD,DC, VA, NC and SC   Provide pre-sales and post-sales application support that will generate expected revenues in 2016 of $5.6 Million in the territory.  Facilitate relational sales through field support in diverse scientific sectors including: Pharmaceutical, Industrial/Biotech, Government, Military, Academic and Pre-Clinical Labs   Initiate scientific discussions to introduce and simplify PerkinElmer's high throughput screening reagents, consumables, multi-modal fluorescent plate readers and analysis software for complex small molecule, large molecule, basic biology and liquid-handling-aided, assay development projects   Interact with users of PerkinElmer's detection chemistries to disseminate technical education to our researcher community through various platforms such as live seminars, webinars, conference calls and individual protocol reviews.  Collaborate with scientists on the bench for comprehensive, proof-of-concept, wet lab demonstrations of our Alpha, LANCE, DELFIA and Luminescence chemistries in 96, 384 or 1536 well plates in our multimodal plate readers           Advise users on the proper experimental (assay) design, provide valuable expertise in constructing matrices for assay development, help construct efficient protocol workflows and assist with rational data analysis for conclusive results or necessary troubleshooting next steps   Design and execute offsite, internal, applications and instrument trainings for Sales Specialist as well as FAS   Gather and organize customer feedback from the field for distribution among the appropriate internal organizations such as Field Marketing, Strategic Marketing, R & D, Reagent Manufacturing and Instrument Manufacturing   Acted on specific customer feedback and applied my background in molecular biology, virology, cell biology and immunology to work with R & D internally to troubleshoot a field issue, design an assay or push a commercial kit idea to provide users with more relevant reagent solutions based on our detection chemistries.         February 2000   to   November 2005     Company Name   City  ,   State     PCR/SDS/Genomic Assays/SPS Technical Application Specialist        Provide technical recommendations on applicable Applied Biosystems product lines to internal and external customers through several different formats, telephone, email, voice-mail, or in person   Act as a liaison between the product group, sales, service and our customers to add value to our offerings through pre-sales, post-sales, service calls and internal interactions   Maintain leadership role in managing and communicating Sample Preparation Systems information to our TAS group   Conduct training seminars on Sample Preparation Systems (SPS), PCR, SDS and Real Time instrumentation, chemistry and theory for education of the entire AB Support Organization, Sales and external customers   Contribute concise sales trainings/support, small staff trainings, and internal colleague interactions to preserve the continuity of the AB message across the organization   Create and edit support documentation, FAQs, tutorials and instructions as help for customers using AB products, resources and theories   Train new hires, with critical introductory information, necessary for the knowledge base of a strong TAS.  Help to update colleagues with new product or theoretical information as we constantly expand our knowledge base Other Responsibilities: Lab Monitor (trainings/Demos), Lab Safety Officer, Administrative duties for TAS group.         August 1995   to   February 2000     Company Name   City  ,   State     Biologist        Constructed a full-length consensus clone of GB Virus B (GBV-B), an animal virus genetically and clinically related to the human Hepatitis C Virus Used nested RT-PCR to obtain viral cDNA from a serum pool chosen as the GBV-B cloning source.  Discovered novel sequence at the 3' end of the GBV-B genome by a combination of 5' RACE and RNA-ligase mediated RNA circularization PCR methods and proved that it was critical for infection.  Evaluated viral titers in vivo by nested RT-PCR (5).  Constructed an infectious GBV-      B clone, pGBB.  Contributed analyzed RT-PCR data to support the current argument that HGV (or GBV-C) was not a hepatitis virus with clinically relevant disease.  Discovered valuable information about the viability of GB Virus A (GBV-A) and GB Virus B (GBV-B), monkey viruses, to serve as surrogate models for studying their relationship to HCV.  Performed computer analysis on RNA structures (in-house software) and DNA sequences, using GCG Wisconsin Package, (analysis software), for determining the 5' and 3' ends of the GBV-B genome.  Created written guidelines for standard laboratory procedures in a Clean Room environment.  Trained experienced technical personnel to use standard appropriate molecular protocols for contamination control and safety.  Developed professional relationships with internal and external vendors for cost effective procurement of critical supplies and perishable reagents.         July 1992   to   August 1995     Company Name   City  ,   State     Research Assistant II        Assembled HIV retroviral vectors for using common cloning methodologies.  Transfected cloned HIV DNA into mammalian cell lines testing HIV gene expression Tested RNA transcription and DNA integration by Northern blot and Southern blot.  Applied cell culture techniques to maintain and prepare cell lines for viral studies.  Analyzed specific transfected cell lines for syncytium formation as a marker of in vitro HIV infection Performed DNA sequence data analysis using an ABI 373 A automated sequencer Synthesized the necessary primers using the oligonucleotide synthesizer ABI 394 Analyzed data using DNA sequence analysis software as well as Sequencer software Contributed molecular biology assistance to scientists studying HIV and SIV infection.         March 1989   to   July 1992     Company Name   City  ,   State     Process Development Associate        Performed microbiological screening to elucidate proteins with commercial value.  Conducted chemiluminescent, spectrophotometric assays for protease activity to evaluate novel proteins for further processing.  Conducted checks for bacterial pH, aeration, glucose levels, and enzyme production Operated 10-1000 L fermenters for production of marketable biologicals.  Performed DNA sequencing analysis, gas chromatography, protein column chromatography, protein precipitation and enzyme assays as quality controls for biologicals produced in pilot scale.          Education     2002     Johns Hopkins University   City  ,   State         Biotechnology    Biotechnology       1988     East Carolina University   City  ,   State       Bachelor of Science  :   Biotechnology    Biotechnology        Interests    30 years of youth sports service including: Co-Director of K-2 league, Coaching (ages K- 8) Basketball, Baseball, Football Tee-Ball and Soccer
*Elected to Mother Seton Parish Council (June 2003) *Appointed to St. Paul's Parish Council (June 2012) *2nd Degree Member of Knights of Columbus
*Board Member of St. Ann's CYO      Affiliations     Member: SLAS (Society for Lab Automation and Screening)  Member: LRIG (Laboratory Robotics Interest Group)       Additional Information      Community Service (Washington Metropolitan Area): 17 years of youth sports service including: Co-Director of K-2 league, Coaching (ages K- 8) Basketball, Baseball, Tee-Ball and Soccer Elected to Mother Seton Parish Council (June 2003) 2nd Degree Member of Knights of Columbus Board Member of St. Ann's CYO         Skills    Virology, molecular biology, cell culture techniques, chemistry, data analysis, DNA sequencing, scientific writing, molecular biology techniques, Real Time PCR, RT-PCR, ¬†sample preparation, assay design, assay development, ¬†assay troubleshooting, scientific presentations, seminars, strategic marketing, leadership,¬†sales, time and territory management   "
ARTS,"         COORDINATOR OF STUDENT PERSONNEL SERVICES       Professional Summary     I am an experienced, engaging and dynamic leader seeking an opportunity for growth within CCISD's Student Personnel Services Department. I consistently demonstrate effective communication, public relations, and interpersonal skills and maintain a personal expectation for positive, customer-service-driven, interactions with all students, parents, faculty/staff, and community stakeholders. I possess excellent organizational skills as well as the ability to maintain emotional control under stress and to work with frequent interruptions.       Skills          Project management  Conflict resolution  Process implementation      Self-motivated  Strong verbal communication  Extremely organized            Work History      Company Name    Coordinator of Student Personnel Services  //  City  ,   State  //  July 2015   to   Current     Director of Student Personnel Services, Suzanne Thomas (281) 284-0175 I lead the Clear Falls High School counseling team to cooperatively plan, implement, and evaluate campus programs and activities consistent with CCISD's expectations for a comprehensive counseling and guidance program.  I serve as a resource for students, parents, teachers, counselors, administrators and community groups with the goal of maximizing each student's personal growth and potential.  It is my primary responsibility to lead the campus counseling team to consistently provide: proactive, developmentally appropriate personal and group counseling effective crisis management timely access to community health and human services agencies solid academic guidance for high school and post-secondary planning relevant college and career investigations Other responsibilities unique to the position include the coordination of: campus registration events, including course selection, verification, and final scheduling dual credit enrollment Advanced Placement, SAT and ACT testing student and parent information meetings college and career information programs campus academic awards programs campus commencement ceremony staging and program I am also tasked with the supervision of the campus counseling team members and support staff and management of the department's annual budget.         Company Name    Lead Counselor/Director of College Counseling  //  City  ,   State  //  March 2010   to   June 2015          Company Name    Counselor  //  City  ,   State  //  August 2006   to   March 2010     Grades 9 - 12, Friendswood High School.         Company Name    English Language Arts Teacher  //  City  ,   State  //  August 2002   to   June 2006     Grade 7, Webster/Westbrook Intermediate School.  Principal, Bill Daws/Principal, Marlene Skiba.  As a professional educator at a middle school, I pledged to provide my students with a safe and secure classroom, to lead my students through an exploration of traditional and current literature, and to coach my students to develop the critical thinking skills characteristic of an empowered and informed life-long learner.  To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents.  I also served as the 7th grade team lead.         Company Name    English Language Arts Teacher  //  City  ,   State  //  January 2002   to   June 2002     Grades 9 - 12, Ed White Memorial High School.  As a professional educator at an alternative high school, I pledged to assist at-risks teens with an opportunity to recover failed course work, regain confidence in their abilities as a capable learner, and refine their personal expectations for future academic success within a safe and secure classroom.  To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents.  At the time, this was a small school with an inexperienced faculty, and I served as the TAAS coordinator for the high school for the February test dates.         Company Name    Administrative Assistant  //  City  ,   State  //  July 2001   to   November 2001     As the office manager for Clements Certified Consultants, I provided exceptional customer service relations for all clients for the duration of their legal needs.  To meet this goal, I maintained correspondence with four unique law firms through phone calls, e-mails, and facsimiles, filed all legal documents from pleadings to evidence for approximately 45 clients, generated monthly billing statements, and prepared various legal documents.         Company Name    English Language Arts Teacher  //  City  ,   State  //  August 2000   to   June 2001     As a professional educator at a traditional high school, I pledged to provide my students with a safe and secure classroom, to lead my students through an exploration of traditional and current literature, and to coach my students to develop the critical thinking skills characteristic of an empowered and informed life-long learner.  To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents.         Skills    academic, advisement, billing, budget, coach, community health, counselor, Counseling, credit, crisis intervention, crisis management, critical thinking, clients, customer service, Educator, English, instruction, team lead, law, legal, legal documents, Director, meetings, access, office manager, Personnel, SAT, scheduling, supervision, phone, unique, written      Education      Master of Science   -   Counseling    University of Houston Clear  //  City  ,   State    //  2006   Counseling       Certified in School Counseling (EC-12) by the Texas State Board for Educator Certification   -             Bachelor of Arts   -   English and History    Texas Tech University  //  City  ,   State    //  2000   English and History Graduated Summa Cum Laude       Certified in English and History (6-12) by the Texas State Board for Educator Certification   -          "
ARTS,"         ASSISTANT PRINCIPAL       Summary      Educational Administration     Assistant Principal with 12  years in education and exceptional people skills.¬†Create and monitor a positive safe school cultural environment
that ensures growth of both students and staff. ¬†Inspire motivation to learn, skilled at building secure relationships between communities, parents,
students and teachers.¬†¬†         Core Qualifications         COMPUTER PROFICIENCY   Microsoft Office Suite   Adobe: InDesign  Adobe Photoshop   Adobe Illustrator   CAD  Quark Xpress  Prezi  Goggle Share Documents     MENTOR EXPERIENCE    10 years   mentor experience: students and teachers  Motivating students  ‚ÄãBehavior Modification  Learning style assessment   Building Relations    Goal Setting    Team Building    Problem Solver             Professional Experience      Assistant Principal   08/2013   to   Current     Company Name   City  ,   State       Supervise Staff    Coordinate substitute schedule, facilitate sub placement  Supervise and monitor staff attendance  Assist in staffing highly qualified teachers -(interview prospective candidates)  Assist Principal with developing staff meetings  Coordinate staff development  Conduct staff observations and conferences  Assist principal with team building  Generate staff warnings   Supervise and assign staff duties      Counseling      Serve as student mentor and counselor when academic problems and personal adjustments arise, arrange meetings with guardians to reach solutionsAdvise ¬†teachers and parents of counseling referral process.¬†    Foster student- teacher relationships    Advise staff of implementing classroom management strategies    Liaison for school counseling services (DePelchin)      Parent Communication      Regularly meet with parents to discuss student issues and course weakness areas.    Inform parents of school events or school closures    Liaison for parent teacher conferences, student discipline policies and teacher student conferences    PTO Liaison    Design School Newsletters    Authorize school reaches (broadcast communication)      Plan Development      Plan, coordinate, and supervise after school activities plus clubs¬†    Create Staff Directory    Create Teacher's Manual    Ensure district polices and procedures are implemented    Initiate and supervise at risk Student (Mentor Program)¬†    Supervise plus coordinate award ceremonies, athletic events, graduations, field trips and fundraisers      School Safety      Coordinate school wide climate and culture training modules¬†    Conduct Health and Safety Meetings    Supervise Health Safety     Coordinate inter department training for Crises Prevention Intervention (CPI)    Coordinate building inspections, ensure building permits are current      I  nspect fire extinguishers    Implement district student discipline policies¬†  procedure     Generate and Implement Emergency Operations Plan    Conduct monthly fire and safety drills    Supervise ¬†mandated state required safety training (Required Reporting Child Abuse)           Art Teacher   08/2007   to   07/2013     Company Name   City  ,   State       Art Teacher   Taught art grades 6-8, collaborated with staff, Administration and V.I.P.S. (Volunteer Parents) to support school events. Facilitated activities that developed students physical, ¬†emotional and social growth.         Fine Arts Director   08/2001   to   07/2007     Company Name   City  ,   State       Teacher   Taught art grades 6-12.       Fine Arts Director     Developed and reviewed Fine Arts curriculum   Facilitated training for Fine Arts teachers(Music and Visual Arts)   Established ¬†and coordinated Professional Development for the Harmony's Fine Arts regional and statewide training.   Supervised, evaluated and Mentor teachers. Proposed and collaborated with teachers plus administration in devising strategies for school competitions and events: international, national, state and local level.   ‚Äã Sponsored field trips National and International ( traveled with students and staff internationally and chaperoned students (Turkey, Germany, France and Holland)   ‚Äã Assisted with grant writing   ‚Äã Prepared recommendations for students plus staff   ‚Äã Initiated ¬†and implemented fundraisers¬†   ‚Äã Guided 12th grade students as an adviser   ‚Äã Sponsored after school art clubs   Managed school wide festivals, in addition to Multicultural events.          Education and Training        Educational Administration   2011       Prairie View A & M University   City  ,   State  ,   US       Member of the Texas A & M University System Prairie View     Texas Masters of Education ‚Äì Educational Administration   Educational Leadership and Counseling   Graduated Summa Cum Laude¬†4.0¬†GPA                  Bachelor of Science  :   Industrial Design Technology    Wentworth Institute of Technology   City  ,   State  ,   US     Wentworth Institute of Technology ¬†Boston, Massachusetts Bachelor of Science - Industrial Design Technology          Mechanical Engineering Technology    Women's Technical Institute   City  ,   State  ,   US     Associates of Applied Science-Mechanical Engineering Technology Women's Technical Institute ¬†Boston, Massachusetts          Mechanical and Electrical Drafting        Certificate - Mechanical and Electrical Drafting (CAD)        Certifications      Principal Certification/Mid Management   ¬†Art-EC-12    ¬†Technology Applications-EC-12    Teacher-Highly Qualified¬†     Teen Leadership  Communication Application,   Gifted & Talented¬†  Certificate of Recognition for Exemplary Contribution to Harmony  Certificate - Mechanical and Electrical Drafting (CAD)        Community Involvement      World Refugee Day June 21, 2014 -Developed and Implemented Fine Arts activities¬†    Assisted with Houston Community Mural-Denver Harbor Park, sponsored by Museum of Fine Arts Houston-(MFAH)    State VASE- Monitor, Presenter and Judge        Affiliations     Counseling
Academic and Professional Honor Society International-Chi Sigma Iota ¬† ¬† ¬† ¬†
American
Federations of Teachers Union (AFT) ¬†  Museum
of Fine Arts Houston (MFAH)¬†   Texas
Art Education Association (TAEA)    Industrial
Designers Society of America (IDSA) ¬†           Presentations     PROFESSIONAL PRESENTATIONS  ‚Äã  Regional Visual Arts Scholastic
Events (VASE) Judge

¬†

Interviewer: Regional Texas State Jr. VASE
competition
  Interviewed Middle and High School¬† art participants and judged their contending
art work to be considered for the state VASE completion.

¬†

¬†

¬†

¬†

  ¬†  Regional
(VASE) Monitor

¬†

State (VASE) Presenter   Art Presentation/Demonstration: Ebru Turkish
Marbling

¬†

Demonstrated Turkish Marbling art
techniques to hundreds of Texas state art student participants/competitors at
the University of Houston ‚ÄìClear Lake  ¬†  Leadership Conference: The
Economic Security Crisis of Black Women-May 1999

¬†

TOPIC:
Banking, Investing and Entrepreneurships

¬†

Presented how to start
and maintain a minority owned small business       Skills     Fundraising  Multi - Task Management  Mentoring   Community Relations  Creative Problem Solving          "
ARTS,"         ACCOUNT SERVICE REPRESENTATIVE II/TECH           Summary    Professional Account Manager trained in building strategic network ties and increasing salesrevenues. Cultivates and maintains strong customer relationships.        Accomplishments      Prospecting and cold callingExcellent communicatorStrong interpersonal skillsCustomer service-focusedTeam building expertiseTech-savvySkilled in MS OfficeProject managementProven sales track recordPromotional campaignsPowerPoint expertLeadership/communication skillsSkilled multi-taskerStrong organizational skillsStrong communicatorActive listening skillsExceptional customer service skillsSelf-motivated.  Accomplishments.  Named ""Employee of the Month"" in 02/2014 at C Spire.Winner of the ""C Spire Employee of the Quarter"" Award, 1st Quarter 2014.Maintained 100% Survey Rating entire tenure at Foshee Residential.Top 5 in New Accounts at Foshee Residential (2012)1st Place Southeast Regionals American Kickboxing Academy Tournament (3x) for ShogunMMA.        Experience      Account Service Representative II/Tech    January 2012   to   May 2014     Company Name   Ôºç     State      Project Design & Development LeadMay 2014.  Henderson-Thomas * Birmingham, Alabama.  Discover, design and build new user experiences to drive the next generation of portals,applications and Web properties, including mobile.  Design visually stunning, cutting-edgegraphics, animations and interactions for Web sites, portals and applications.  Produce visualassets needed by development team.  Contribute to building the Company brand on portals,applications, mobile apps and Web sites by executing user interface design consistently on alldeliverables.  Refine low to high-fidelity wireframes into designs for the informationarchitecture, navigational models, process flows, page layout, information displays andinteractional components based on user research and in partnership with user experienceinteraction designers.  Research and communicate trends and best-practices related to visualdesign and branding Every team member of the C Spire Crew is charged with bringing a strategic vision ofpersonalized wireless to life.  Responsible for achieving sales goals and customer satisfactionstandards at designated retail locations.  ASRs must demonstrate a strong aptitude andknowledge of all things technology personalized to each customer's needs, and project anenergetic and upbeat professional image.  This position is also responsible for integratingtechnology into the consumer's life with amazing ease and effectiveness.  ASR II is alsocharged with extra supervisory duties such as key holding and employee management andinventory auditing.  Developing and maintaining in-store promotions, and coordinating withappropriate personnel Implementing and managing wireless sales events Provide positive.  reinforcement and adult learning techniques to promote learning and skill improvement.Participated in ""Fiber to The Home"" installation's receiving basic knowledge of Telephone,Cable and Internet home installation.  Successfully increased positivity and smiling in theworkplace.  Promoted group activities and continuously met my quota and passed customerexperience surveys and mystery shops.  Gained promotion to level II (key holder/assistantmanager) position based on experience and performance.             January 2010   to   December 2012     Company Name   Ôºç   City  ,   State      Responsibilities Supervise and assists staff to ensure they are well informed on their positionresponsibilities and are performing at or above expectations.  Managers with leasing staff areresponsible for agents overall performance including leasing numbers and entering trafficTrain new staff as well as provide on-going training and feedback on performance Ensuresthat building and office are properly staffed at all times Approves time off request for staffEnsures staff provides necessary customer relations for superior customer satisfactionRoutinely inspect properties to ensure they are safe and to determine if repairs ormaintenance are needed Monitors property vendors to ensure quality service Process workorders and monitors direction of property maintenance operations to ensure compliance withcompany standards Respond to tenant requests and issues in a timely manner Maintaincustomer service standards and resident relations Complete leasing/administrativepaperwork Accountable for market surveys Keeps lease occupancies and rents at highestdesired level Review delinquencies and assist in collections May oversee the preparation ofbudgets, financial statements and periodic reports on the status of various properties, leaseexpirations and related matters Ensure marketready condition of vacant units and managesturn-over Coordinate lease terminations, preliminary inspections, and apartment turn-overProvides tours of apartments and community to potential residents for purpose of leasingapartments Coordinate outreach marketing and advertising Conduct the leasing process withprospects in absence of leasing consultant Completes all other projects or requests as directedby Supervison.          Martial Arts Instructor/CLient    January 2008   to   May 2012     Company Name   Ôºç     State      Instruct students in varied martial arts techniques Prepare and distribute detailed monthly,quarterly and yearly reports to clients.  Provide required information and documents toclients.  Prepare reports of client meetings to record the details for future reference.  Submitclient meeting reports to manager or supervisor.  Provide support and assistance tomanagement teams.  Audit all client liaison active accounts.  Revise submission and accountsclosure applications.  Develop liaison with client service and collection department to providerequired information and acquire necessary documents.  Revise and distribute contractualreferrals.  Provide feedback to management on areas of improvements.  Recommendimplementation of enhanced processes.  Plan and schedule monthly meetings with clients.Monitor client satisfaction through follow up on solving client issues and problems.  Initiatemeasures to research and resolve client raised issues.  Collaborate with clients to identify andimplement value added services.Grew customer base from 13 accounts to 34 accounts in 2years.          Education      Bachelor of Science   :   Business (Entrepreneurship)  ,   2014    Auburn University   Ôºç   City  ,   State  ,   United States    GPA:   GPA: 3.87    Business (Entrepreneurship) Coursework in Business Administration and ManagementCoursework in Marketing and CommunicationsCoursework in Public Relations GPA: 3.87        High School Diploma   :   Math & Science  ,   2009    Alabama School of Math & Science * Auburn   Ôºç     State  ,   United States    GPA:   Student government representativeHiQ MemberHonor Student2009 Dean's List    Math & Science Student government representativeHiQ MemberHonor Student2009 Dean's List        Skills    advertising, arts, auditing, basic, branding, Business Administration, C, Cable, consultant, client, clients, customer relations, client liaison, direction, financial statements, image, employee management, managing, marketing, market, meetings, office, Monitors, next, page layout, personnel, processes, Project Design & Development, promotion, Public Relations, quality, receiving, repairs, Research, retail, sales, strategic, supervisor, supervisory, Telephone, user interface design, vision, Web sites   "
ARTS,"         STUDENT TEACHER         Summary     Visual Arts Specialist with 11 years experience in elementary art education. Demonstrated skill in individualizing instruction based on students' needs and interests.       Highlights         Adobe Creative Cloud: Illustrator, InDesign, Photoshop, Muse   Microsoft Office: Word, Excel, PowerPoint   WordPress   iMovie      Ohio Teaching Licensure, Visual Arts, PK-12              Experience      Company Name     October 2003       Student Teacher   City  ,   State      Designed and implemented daily lesson plans based on Oak Hills School District Visual Arts Curriculum, National Visual Arts Standards and Ohio Visual Arts Standards.  Evaluated student artwork based on stated criteria.  Displayed student artwork throughout the school building.          Company Name     October 2003   to   Current     Student Teacher   City  ,   State      Designed and implemented daily lesson plans based on Oak Hills School District Visual Arts Curriculum, National Visual Arts Standards and Ohio Visual Arts Standards Initiated and arranged a school field trip to Cincinnati Art Museum and Contemporary Arts Center as an extension of classroom learning Assessed student artwork based on stated criteria Displayed student artwork throughout the school building Planned and installed student sculpture exhibit at Delhi Public Library.          Company Name     January 2004   to   Current     Visual Arts Teacher   City  ,   State      Design and implement daily lesson plans for grades 1-8 based on National Visual Arts Standards and Ohio Visual Arts Standards Teach interdisciplinary units with grade level teachers that integrate reading, language arts, cultural studies and technology with art production Evaluate student performance based on stated criteria and prepare grades for quarterly report cards Display student artwork throughout the school building including biannual all-school art exhibits held during Catholic Schools Week Open House and annual Fine Arts Festival Participate in regional, state and national art competitions and exhibitions such as the Scholastic Art Competition, Ohio Art Education Association Youth Art Month Exhibition, Young Peoples Art Exhibition, Cincinnati Arts Association Art Exhibit, Catholics United for the Poor Drawing Competition, and the Knights of Columbus Substance Abuse Awareness Poster Competition Facilitate student Art Criticism written submissions to Jerry Tollifson Art Criticism Open Competition (OAEA) Prepare and teach annual after-school student art workshops during Youth Art Month Design and manage art classroom website including online art gallery and blog, www.olvisitation.com.          Education      Xavier University     May, 2012       Masters  :   Education Secondary Education    City  ,   State      Education Secondary Education        Mount St. Joseph University     May, 2004       Bachelor of Arts  :   Art Education    City  ,   State      Art Education             May, 2004       Bachelor of Fine Arts  :   Painting    Painting        Mount St. Joseph University     May 1989       Associate of Arts  :   Graphic Design    City  ,   State       Graphic Design         Licensure
Visual Arts Specialist, Grades PK-12, Ohio              Interests    SWOAEA Art Workshops Summer Teacher Institute, Cincinnati Art Museum Evenings for Educators, Cincinnati Art Museum Teacher Workshops, Cincinnati Contemporary Art Center Art Exhibitions & AWARDS Parallel Visions"", exhibition of regional art educators, Studio San Guiseppe Gallery Pendleton Arts Center, studio exhibitor, July - December 2004 Life and Times of Education"", annual juried exhibit of college student artwork, OAEA and STRS Gallery, Columbus, Ohio, 2001 - 2004, 2004 Award Winner MSJ Thesis Exhibit, Studio San Guiseppe, 2004 MSJ Annual Student Exhibit, faculty selected artwork, Studio San Guiseppe, 2001 - 2004       Skills    Adobe, Photoshop, Arts, Art, com, exhibitions, Drawing, Illustrator, InDesign, Excel, Microsoft Office, PowerPoint, Word, reading, sculpture, website, workshops, written      Additional Information      OAEA Annual Conventions SWOAEA Art Workshops Summer Teacher Institute, Cincinnati Art Museum Evenings for Educators, Cincinnati Art Museum Teacher Workshops, Cincinnati Contemporary Art Center Art Exhibitions & AWARDS Parallel Visions"", exhibition of regional art educators, Studio San Guiseppe Gallery Pendleton Arts Center, studio exhibitor, July - December 2004 Life and Times of Education"", annual juried exhibit of college student artwork, OAEA and STRS Gallery, Columbus, Ohio, 2001 - 2004, 2004 Award Winner MSJ Thesis Exhibit, Studio San Guiseppe, 2004 MSJ Annual Student Exhibit, faculty selected artwork, Studio San Guiseppe, 2001 - 2004         Professional Affiliations     National Art Education Association (NAEA) member, 2002 - present Ohio Art Education Association (OAEA) member, 2000 - present Southwest Art Education Association (SWOAEA) member, 2000 - present Cincinnati Art Museum member, 1989 - present Taft Art Museum member, 2000 - present SWOAEA Nuts and Bolts, art lesson exchange presenter     "
ARTS,"         RDA       Professional Summary      ¬†¬†¬†¬†I am a very dependable, hardworking team player. I get along easily with all types of people. As I pursue my career as a Dental Assistant I am looking for an experienced level position while I renew my RDA license.       Licenses     ¬†X-Ray Certified  Certifications pending RDA, Coronal Polish and Pit and Fissure Sealant  Invisalign Certified  ‚Äã       Dental Skills
    4-Handed
    Dentistry
    Preventative
    Care
    Instrument
Sterilization
    Diagnostic
    X-Rays
    Infection
    Control  Ortho        Emergency  Treatments¬†¬†¬†¬†  Prosthetics/Restorations   Prep  for Oral Surgery             Bleaching Trays      Casts/Impressions  Patient  Education¬†               CHAIRSIDE SKILLS      Prepare tray setups for dental procedures.  Obtain dental records prior to appointments.  Prepare patients for procedures - ensure comfort and develop trust; calm distressed patients; instruct patients on postoperative and general oral health care.  Oversee cleanliness of operatories and instruments; insure safe/sanitary conditions using the autoclave, ultrasonic and dry heat instrument sterilization  Assist dentist with extractions, fillings, RCTs, Implants, Crown Preps  Assist hygiene and SRP cases        general office skills      Eaglesoft  Dentrix  Open Dental  Microsoft Office  Exceptional Phone Etiquette¬†  Scheduling           Professional Experience     03/2014   to   04/2015     RDA    Company Name   Ôºç   City  ,   State        Coordinated appointment schedules for both the dentist and oral surgeon.         Routinely completed inventory, supply orders and restocked supplies.  Greeted and prepared patients for dental examinations.      Properly sterilized dental equipment and examination rooms in accordance with infection control policies.        Correctly arranged instrument trays prior to dental procedures and surgeries.          Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontic procedures.              04/2013   to   12/2013     Dental Assistant    Company Name   Ôºç   City  ,   State       Greeted and prepared patients for dental examinations.      Properly sterilized dental equipment and examination rooms in accordance with infection control policies.       Effectively operated x-ray machines and developed x-rays.       Provided appropriate postoperative instructions as prescribed by dentist.       Expertly filed patients' charts and processed billing and payments.            06/2012   to   12/2012     Dental Assistant    Company Name   Ôºç   City  ,   State       Greeted and prepared patients for dental examinations.      Properly sterilized dental equipment and examination rooms in accordance with infection control policies.        Accurately collected and recorded patient medical and dental histories.                     Education and Training     2012       Dental Assisting Program    Kaplan College   Ôºç   City  ,   State         Honors GPA 3.85          2014           Invisalign Training   Ôºç   City  ,   State             2015           iTERO Training   Ôºç   City  ,   State             2015           Kor Whitening Training   Ôºç   City  ,   State              Community Service      Dentistry From the Heart - Free Dentistry  CEA Dental Convention - Greeter, Collected Surveys  Kaplan Student Leaders - Feeding America, Blood Drive     "
ARTS,"         BUSINESS PROCESS ANALYST       Summary       Business Process Analyst  highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements.        Experience     03/2017   to   Current     Business Process Analyst    Company Name   Ôºç   City  ,   State      Design and implement internal audit practices to identify, mitigate and resolve HR exposure.  Manage testing internal audit controls and tracking the status of gaps and corrective actions.  Maintain audit schedule, and partner with HR Risk Manager and Corporate Internal Auditors to ensure on-time completion of audits.  Provide objective, risk-based evaluations of the effectiveness of company policies and procedures.  Oversee annual reporting, including AAP, EEO-1 and Vets 100.  Prepare and present quarterly executive reports to the CPO.         10/2015   to   03/2017     People Infrastructure Operations Coordinator    Company Name   Ôºç   City  ,   State      Acted as primary point of contact for all North American new hires.  Administered the applicant tracking system to update, audit and maintain candidate data.  Managed the onboarding process for new hires in the North and Latin America regions.  Created and sent offer packets to new hires.  Partnered with other members of the People Team to ensure a smooth integration of new hires into the company.  Worked with HRIS and Payroll teams to create new hire accounts.  Supported Talent Acquisition team projects on a global basis by identifying and documenting existing team processes, researching and reporting on industry best practices, and carrying out project tasks.         02/2015   to   10/2015     Operations and HR Specialist    Company Name   Ôºç   City  ,   State      Managed all aspects of the hiring process from recruiting to onboarding, including administration of the applicant tracking system, preparation of employment agreements and new hire orientation.  Provided support for various recruiting campaigns, including Stack Overflow and local career fairs.  Managed company PEO and the day-to-day operations of the group benefits program.  Acted as a liaison between employees and the PEO and escalated tickets or questions as necessary.  Maintained all personnel files.  Processed semi-monthly payroll.  Reviewed employee expense reports for compliance with company policy.  Assisted with administrative functions, including ordering office supplies, overseeing facilities processes, maintaining record of IT equipment and handling correspondence.  Assisted with monthly sales commission calculation.            Planned and secured vendors for company events.         08/2013   to   02/2015     English/Language Arts Department Chair    Company Name   Ôºç   City  ,   State      Attended countywide department chair meetings and led monthly department meetings to disseminate information to members of the school's English/Language Arts department.  Attended countywide Discovery Education professional development as a member of the Teacher Leader Corps and facilitated school-based professional development modules in student engagement through the use of technology.  Participated on the Leadership Team and School Improvement Plan Committee and in the development of the school's mission, vision, and values statement.  Interviewed department applicants and made recommendations for candidates.  8th Grade English/Language Arts Teacher, Martin Gifted and Talented Magnet Middle School.         03/2012   to   02/2015     English/Language Arts Teacher    Company Name   Ôºç   City  ,   State      Planned and implemented daily lesson plans in accordance with the Common Core State Standards for eighth grade English/Language Arts.  Differentiated instruction and collaborated with specialists to support the needs of all learners.  Utilized a variety of methods to communicate with parents and families of students.  Created appropriate formative and summative assessments and analyzed data to identify areas of need.         10/2010   to   03/2012     LanguageArts and Social Studies Teacher    Company Name   Ôºç   City  ,   State      Planned and implemented daily lesson plans in accordance with the North Carolina Standard Course of Study for eighth grade Language Arts and Social Studies.  Developed interdisciplinary units across content areas.  Participated on the Leadership Team for the countywide implementation of Balanced Literacy.  Coordinated and taught summer sessions at a transition camp geared toward rising sixth grade students.          Education and Training          Master of Arts Degree  :   Education    East Carolina University          Education            Bachelor of Science Degree  :   Education    The University of North Carolina at Greensboro          Education        Skills    project management, project coordination, administrative functions, content creation, employee relations, systems administration, internal audit, risk management, curriculum development and facilitation, operations support   "
ARTS,"         ONLINE LEARNING COORDINATOR - PROGRAM TRAINING AND SUPPORT           Summary    To
effectively and innovatively influence student and staff knowledge and skills
with learning technologies and learning management systems through support and
online education.      Core Qualifications          Multiple Learning Management System platform
  experience: Schoology, Desire2Learn (D2L), Moodle, Blackboard  Multiple platforms to enhance the use of technology
  as a mode of learning: mobile learning, tablet computing, online professional
  development, online courses for credit (both virtual and in the classroom),
  educational software as instruction and as supplemental to instruction,
  gamification, video tutorials      Creating and presenting district-level staff development for educational software programs  Creating and facilitating all required professional development for all departments in a district of 5,000+ employees  Certified Trainer of Trainers (ToT) for SIOP (Sheltered Instruction Observation Protocol) implementation in the classroom             Achievements      Member of International Society for Technology
  in Education (ISTE)  Presenter at 2012 TCCA ‚Äì ‚ÄúTechnology
  Integration in the Elementary Classroom‚Äù  ESL Teacher of the Year, Plummer Middle
  School, 2006-2007  Member of International Literacy Association
  (ILA)  Presenter at 2014 TCEA ‚Äì ‚ÄúTechnology
  Integration and You‚Äù




         Professional Experience      Online Learning Coordinator - Program Training and Support    October 2013   to   Current     Company Name   Ôºç   City  ,   State      Created and presented district staff
  development sessions for district purchased online software programs for RtI
  and General Education settings  Designed implementation plans and strategies
  for all learning technologies in the district (Administration and Campus
  staff)  Implemented pilot studies and provided results
  and recommendations on all program purchases  Create online professional development and
  maintain records of courses for entire district: campus, administration, and
  staff  One on one coaching for implementation and
  learning technology design for blended learning environments  Plan, provide, and measure effectiveness of
  intervention and instruction for students  Oversee curriculum alignment within online
  courses in the Learning Management System for 125 Virtual School and Credit
  Recovery courses  Design, plan, and implement customized
  training for campuses
  -¬†¬†¬†¬†
  Develop training and support plan for 75
  Instructional Technology Specialists for learning technologies and learning
  management systems  System Administrator for all learning
  technologies and learning management systems for a district of 5,000+
  students and 65,000+ students  Design and implement all learning technologies
  training for Homebound teachers  Department administrative contact for all High
  School campuses with learning technologies and courseware for Virtual School
  and Credit Recovery students and labs  Compiled and analyzed data on 2 learning
  management systems, 11 online programs, and a multitude of learning
  technologies, including device management




           Certified Classroom Teacher    August 2007   to   October 2013     Company Name   Ôºç   City  ,   State      Presented district staff development sessions for district purchased online software programs for RtI and General Education settings  4th Grade ESL Language Arts Teacher Provide staff development to campus for SIOP and district writing initiatives  Implement district purchased online software programs within daily curriculum  Plan, provide, and measure effectiveness of intervention and instruction for students Develop and implement IEPs for inclusion students in a Co-Teach setting  Plan, recruit, and implement social events for entire campus.          Language Arts Teacher    August 2005   to   June 2007     Company Name          Create and implement curriculum aligned with TEKS for Level 1 ESL students Implement district purchased online software programs within daily curriculum Plan, provide, and measure effectiveness of intervention and instruction for students Summer Curriculum Writing team member District Staff Development presenter.          Language Arts Teacher    August 2003   to   June 2005     Company Name          Plan, implement, and measure effectiveness of intervention and instruction for students.  Implement district purchased online software programs within daily curriculum.  Develop and implement creative lesson plans, aligned with TEKS, to facilitate learning.  Summer Curriculum Writing team member.          Education and Training      Bachelor of Science   :   Criminal Justice  ,   December 1998    Southwest Texas State University          Criminal Justice        Alternative Teaching Certification, ELAR & ESL 4-8 - 2003                Teacher Certification   :   Educator Certification  ,   October 2013    Lone Star College   Ôºç   City  ,   State  ,   USA            Bachelor of Science   :   Information Technology      University of Phoenix   Ôºç   City  ,   State  ,   USA            Master of Arts   :   Educational Leadership and Technology Integration  ,   2016    Lamar University   Ôºç   City  ,   State  ,   USA            Certifications      Certified Trainer of Trainers (ToT) for SIOP implementation in the classroom  Abydos Learning International (New Jersey Writing Project in Texas) Certified Trainer  TEA Certified English, Language Arts, and Reading  4-8 TEA Certified English as a Second Language (Supplementary)¬† K-12    TEA Certified Social Studies 4-8    Harris County Department of Education Certified Virtual School Teacher (9-12)             Skills    Learning Mangement System, Learning Technologies, Technology Integration, Online Programs   "
ARTS,"         LEAD ADMINISTRATOR         Career Overview      Personable,¬†detail-oriented, proactive team-player eager to bring strong administrative skills and dedicated work ethic to a growing company in need of top-level support.¬†         Skill Highlights          Macintosh and PC  Microsoft Word, Microsoft Power Point, Microsoft Excel   Google Drive, Word Press,¬†GoDaddy Website Builder     Data Entry      Multi-tasking, Calm Conflict Resolution, Working Under Pressure  Clear Written and Spoken Communication  Research, Networking, Promoting            Professional Experience      Company Name     November 2015   to   Current     Lead Administrator   City  ,   State      Compose, distribute, and file contracts; design and create operations manuals to guide participants through app use; and follow up with contributing artists or curators through email to ensure that information is clearly understood   Build contact profiles and update contact list information in Salesforce to support organization email lists   Reconfigured/restructured/redesigned the filing system for streamlined use, making projects easier to both archive and find   Anticipate and resolve questions through regular and clear communication with artists and curators about their projects, researching solutions for answers that are otherwise not readily available   Initiate and facilitate the timely payment of artists, verify with executive director that they receive their payment, and update relevant financial records.          Company Name     March 2015   to   June 2015     Chaplain Intern   City  ,   State      Assessed spiritual, emotional, physical needs of people going through crisis within a hospital setting to provide emotional and spiritual support through active listening, advocacy, empathy, or prayer based on the needs of the individual.          Company Name     January 2015   to   June 2015     Festival Coordinator   City  ,   State      Enhanced the school's annual week-long arts festival by integrating it with the annual All Nations Banquet, rebranding the All Nations Banquet as the All Nations Food and Art Festival, advocating for the inclusion of the artistic Master's Thesis Capstone Cohort, coordinating student group involvement, and safeguarding event cohesion through brainstorming and development of a festival theme.  Supported efforts for contracting poet Scott Cairns for a reading by recruiting academically informed panelists for discussion, planning a book signing, and coordinating a book sales table with artist's book publisher and a local book store.  Conceptualized creative problem solving to cut expenses, secured department financial support, targeted allocation of funds, recruited volunteers, and tracked receipts in order to stay under  budget and resolve all expenses at the conclusion of the festival.          Company Name     September 2014   to   June 2015     Master's Thesis Art Project   City  ,   State      Originated concept, then recruited and collaborated with fifteen volunteer artists of varying genres to produce a high-quality, multi-media artistic project.  Utilized correspondence and verbal conversations with volunteers to develop clear project expectations, scheduled and confirmed meetings via Google Calendar, uploaded artistic media to Google Drive, and transferred information within agreed upon deadlines.  Hospitality through provision of refreshments and expressed appreciation to ensure artist volunteers felt valued.  Secured last-minute travel arrangements for an artist traveling from out of town when her own travel plans fell through.          Company Name     June 2014   to   June 2015     Co-Chair of Fuller Arts Collective (FAC)   City  ,   State      Established two FAC events every ten weeks through calendar event planning, coordinating space, catering, and advertising to provide student empowerment through connection and performance opportunities.  Composed group news emails and scheduled social media posts to create a strong brand presence for FAC.          Company Name     September 2013   to   June 2014     Worship Arts Intern   City  ,   State      Expanded the role of the Worship Arts Department in engaging with various genres of art, designed an online form to streamline registration for a yearly artist showcase, and created a semi-permanent gallery.  Initiated team meetings to ensure sensitivity and respect to church tradition in potentially controversial exploration of art and liturgy.  Networked with and coordinated volunteer artists in curating their works for various art exhibits within the church.  Mediated between the Worship Arts Department and various church departments to ensure a clear communication of ideas and to provide professionalism regarding church engagement with artists.          Company Name     August 2009   to   September 2013     Barista   City  ,   State      Served as integral member of a team that produced high-quality products under tight time constraints, with a focus on customer satisfaction; trained new team members to ensure they can perform necessary tasks at expected standards of service; inventoried and organized raw materials.          Education      Vanguard University     2009       Bachelor of Arts  :   Theatre Arts    City  ,   State      GPA:   summa cum laude, 2009       Member of Sigma Theta Delta English honors society    Minored in English and Religion          Fuller Theological Seminary     2015       Masters of Divinity  :   Worship Theology and the Arts    City  ,   State        Brehm Scholar - The Brehm Center scholars show exceptional promise to be leaders in church, academic, missions or arts related vocations¬†           Skills      Active Learner, Creative Problem Solving,¬†  Customer Service,  ¬†Organizational Skills     "
ARTS,"         SOFTWARE ENGINEER       Profile     Experienced Software Engineer generalist with a strong interest in Game Play, and AI programming.       Professional Experience      Software Engineer   08/2010   to   Current     Company Name   City  ,   State       Star Wars: Galaxy of Heroes (IOS/Android, fall 2015) Worked with product managers to implement in game telemetry Implemented various features and fixed bugs required for soft launch Unannounced Mobile Strategy Title (IOS/Android, unreleased) Established first playable prototype in Unity 3D, with player-controlled units that utilized a navigation mesh while obeying rotational and movement constraints Created custom code to drive vehicle-tread animation based on vehicle velocity Unannounced Mobile Role Playing Title (IOS/Android, Unreleased) Worked with artists to develop player animation and movement code using Unity 3Ds legacy animation and navigation mesh agent Lead the evaluation and eventual adoption of Unity's Mecanim Animation System to drive character animation Wrote code to support player interaction with in-world game objects Created procedural loot animation system using physics to animate loot drops Prototyped player exploration game mode with multiple control schemes and UI Dawngate (PC, Open beta release) Extended the developer cheat system to allow in-game cheats to be used on production servers by entitled user accounts to facilitate QA testing and debugging of live builds Worked with a team to develop AI bots from a single rough prototype to a full roster of 5 bots released as part of first time user experience Developed AI behaviors, and a system that used dynamic navigation mesh obstacles allowing bots to avoid incoming enemy fire and move away from fire at current location Profiled and optimized server-side (Lua/C++) code to improve performance added new AI editor and in-game functionality to support game design requirements Command & Conquer (PC, Limited live alpha release) Enhanced and debugged (C#) server-side skirmish AI unit production and base defense, and developed code to allow the skirmish AI Generals to use taunts against opponents Established localization pipeline and workflow using EA shared technology database and tools Integrated an EA shared technology UI system (C++) into the Frostbite game client codebase Implemented HUD features such as objective system, and contextual unit information display Designed and implemented (C++) client, and (C#) server code for queued player command system, and commands including moving, attacking, changing stance, and selecting units Developed code to handle assigning units and structures to control groups Refactored hotkey system to allow hotkeys to trigger different actions based on context Star Wars: The Old Republic (PC, Shipped December 2011) Refactored server logging system initialization to improve log coverage at startup.          Trion Worlds, Software Engineer   09/2008   to   08/2010        City  ,   State       Rift (PC, Shipped March 2011) Developed automated load test scenarios that included report generation for historical analysis Implemented UI features for the Game Remote Administration Tool for customer service agents Platform Engineering Team Performed feature development and maintenance of platform products, including the crash service, real-time metrics visualization system, and the data collection and transformation service Designed and developed Distributed Testing Service, a client-server based system designed to run functional, load, and scalability tests, and store results in a database Reclaimed and updated code from game team code base, and released it as part of the Trion Platform Foundation code base.          Midway, Software Engineer   08/2006   to   08/2008        City  ,   State       Unannounced Third Person Action Title (PS3/Xbox 360, Unreleased) Worked in an interrupt-driven environment to implement features, fix bugs and create tools designed to improve the workflow for content creators during daily development, utilizing C++ Unreal Script, UnrealEd, and MAXScript.  Core Technology Group TNA iMPACT! (PS3/XBox 360, Shipped Sep 2008), Wheelman (PS3/XBox 360, Shipped Mar 2009), BlackSite Area 51 (PS3/XBox 360, Shipped Nov 2007) Contributed to the Unreal Engine 3 based Core Technology Platform code used across all of Midway's next generation PC, Xbox 360, and PS3 titles by fixing bugs, performing integrations, and reclaiming code from game development teams.          Education and Training      Bachelors of Science  :   Computer Science   May 2006       Georgia State University   City  ,   State       Computer Science          Skills    3D, alpha, animation, AI, C++, client-server, codebase, content, client, customer service, data collection, database, debugging, editor, features, functional, game design, logging, C#, navigation, next, developer, physics, QA, real-time, servers, Script, Strategy, telemetry, workflow   "
ARTS,"         LANDSCAPE TECHNICIAN       Professional Profile    Diligent and driven banking professional who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.¬†      Highlights          Analytical  Detail-oriented   Excellent communication skills   Strong work ethic        Risk management expertise  Excellent time management skills  Exceptional customer service  MS Office proficient            Experience     07/2015   -   Current     Company Name   Ôºç   City  ,   State    Loss Prevention/ BSA Analyst

Evaluate current fraud
situations and formulate recommendations to reduce in the future   Use anti-money laundering
(AML) software to review members' activity for money laundering and other
suspicious activity.¬†   Review structuring
reports if software is not functional. Work cases and alerts
generated by software, documenting conclusions reached and actions taken.  Review member accounts to
determine those posing higher risk.¬†
Obtain and evaluate EDD forms and information. File Suspicious Activity
Reports (SARs) as necessary.  Provide effective written
and oral communication with members concerning extended holds, or possible
fraudulent transactions, or other security measures taken. Document all actions
accurately and timely.  Work with Fraud and
Security Managers in investigations and recoveries; with Operations (when
necessary) to ensure fraud is limited/prevented; with other financial
institutions and merchants to process fraud claims















         04/2014   -   07/2015     Company Name   Ôºç   City  ,   State    Branch Representative        Provided superior member service in the Retail branch, answering/ resolving member questions, and discrepancies; performed and processed transactions on sales side of branch- i.e. membership/ loan applications; resolving account related issues; and all cash-related responsibilities related to the service side   Achieved assigned cross-selling and performance goals by proactively offering appropriate products and services to each member to ensure Credit Union's growth goals   Developed and maintained a strong working knowledge of PFFCU products and services, as well as all policies and procedures associated with entire branch in order to ensure operational effectiveness   Produced work that is thorough and completed with minimal errors, delivered the highest level of service by ensuring all member information is secured and protected   Maintained a superior volume level of work performed; adhered to all PFFCU policies and procedures         11/2011   -   10/2013     Company Name   Ôºç   City  ,   State    Operations Supervisor         Oversaw and supported the day-to-day department production activities which included cross training, control, and audit activities, production, and quality control to achieve targeted business goals / objectives.  Facilitated departmental workflow, ensured work was properly safeguarded and controlled in accordance with banking policies and procedures; identified, minimized and escalated risk where appropriate.  Ensured work adhered to regulations and compliance to CFG policies, departmental policies, risk avoidance standards and SLAs; contributed to the improvement of the customer experience.  Tracked and reported key department metrics to include productivity (group / team), large dollar items, general ledger errors, teller errors, customer impact and service level agreements.  Reporting demonstrated team's operational effectiveness and efficiency to Retail and Corporate units.  Recorded passing audits, 90% customer service, and SLAs met for 5 consecutive years by providing guidance, training and leadership to 12 junior team members who achieved individual / department goals.  Provided input in the performance review process; motivated, incented, and rewarded desired behaviors to the team by providing feedback and utilizing available reward and recognition programs.         02/2008   -   11/2011     Company Name   Ôºç   City  ,   State    Senior Operations Associate        Provided oversight, monitoring, and decision making of the workflow for a team of Operational researchers in a fast paced environment requiring application of various complex methods, procedures and knowledge of business unit's product(s) and application(s); repaired any negative impact to both internal and / or external customers.  Researched customer, brand, or bank inquires using advanced analytical skills to determine the source of the problems.  Accurately resolved and ensured work product adhered to regulatory and compliance guidelines, departmental policies, quality control and service level agreement requirements.  Minimized risk to the bank by utilizing knowledge of regulatory / compliance requirements.  Achieved multiple individual corporate recognitions.   Delivered prompt, accurate and excellent customer service.     Served as mentor to 18 junior team members.    Communicated technical support to management team and department colleagues on business specific systems and/or processing issues which resolved negative bank exposure.         11/1999   -   02/2008     Company Name   Ôºç   City  ,   State    Teller Manager          Managed opening and closing times for the main branch.       Oversaw training for all new branch employees      Managed team of¬†10 branch tellers¬†     Balanced daily¬†cash deposits and bank vault inventory with a zero error rate.     Received regional branch recognition award for outstanding customer service.¬†    Received an internal audit score of 90% for 5 consecutive years    Adhered to Citizens Bank security and audit procedures. Adhered to all federal and state compliance guidelines for retail banking.            Education     2010     Peirce College  City  ,   State      Bachelor of Science  :   Business Administration    Magna Cum Laude        Technical Skills and Qualifications      Analytical skills, banking, coaching, oral communication, Credit, customer service, decision making, financial, forms, functional, general ledger, leadership, mentoring, performance management, policies, process improvement, quality control, Reporting, Retail, selling, sales, service level agreements, technical support

Highly
accountable and experienced in operational effectiveness, performance
improvement initiatives, BSA compliance, regulatory and audit procedures.
Excellent research and analytical skills, process development, and delivering
exceptional customer service. Ability to acquire technology quickly and
proficient with various banking and credit union internal financial systems.

  Banking systems, Credit Union systems: Epysis/ Symitar, Meridian Link, STAR Network, Patriot Officer, VISA      "
ARTS,"         SCHOOL COUNSELOR           Summary    Seeking a full-time counseling/psychology instructor position to help students become successful in life and  to design healthy learning and social environments in assisting them to develop an educational plan  while promoting multiculturalism  in  school  activities; help with testing situations/environments        Professional Experience      School Counselor    September 2013       Company Name   -   City  ,   State      Conduct  individual counseling sessions, taught classroom guidance lessons related to character traits and bullying, consulted with parents regarding strategies to help their children with certain issues, helped with documentation of records and transfer/incoming student information, and also helped with documenting strategies for Response to Intervention process, consulted with staff/teachers concerning strategies to help students with exceptional needs.  08/10 -          Southwood Elementary.          School Counselor    August 2010   to   September 2013     Company Name   -   City  ,   State      Conduct  individual counseling sessions, taught classroom guidance lessons related to character traits and bullying, consulted with parents regarding strategies to help their children with certain issues, helped with documentation of records and transfer/incoming student information, and also helped with documenting strategies for Response to Intervention process, consulted with staff/teachers concerning strategies to help students with exceptional needs.          Counseling    January 2009   to   January 2010     Company Name   -   City  ,   State      Gained experience in conducting individual and group counseling under the supervision of a licensed school counselor, increased knowledge and development of skills and interventions as well as strategies for prevention of early intervention of issues.  Became  familiarized  with guidance and counseling practices of the school  and  applied  theoretical  knowledge about  counseling  from an advocacy perspective ,completed 100 hours of direct  and  indirect service.          Language Arts Teacher    January 2009   to   January 2010     Company Name   -   City  ,   State      Worked with students on various reading/ writing skills to increase benchmark/ state scores to meet state standards, noted ,consulted with parents on strategies to improve students' overall  behavioral skills.          Education and Training      Master of Arts degree   :   Education  ,   2010    UNC Pembroke   -     State      Education Professional School  Counseling)        B.A   :   English  ,   1998    UNC   -     State      GPA:   Student Government Treasurer    English Student Government Treasurer        Certifications    Middle Grades Language Arts      Community Involvement     I have coordinated and gathered community resources to host Parent Lunch and Learn Seminars.    Have created and formed a Girls Nutrition Group at my school       Affiliations    NC School Counseling Association      Interests    Writing, editing for my church magazine, reading, computers ,and advocating  for literacy, and very knowledgeable about PowerPoint ,Microsoft Word, Excel, Access computer programs      Skills    Great a building a rapport with students, writing skills, creating small interest groups for students,great consultant for staff members.      Additional Information      Interests	 Writing, editing for my church magazine, reading, computers ,and advocating  for literacy, and very knowledgeable about PowerPoint ,Microsoft Word, Excel, Access computer programs     "
ARTS,"         INDEPENDENT CONSULTANT       Career Overview      Energetic Customer Service or PR Representative motivated to maintain customer satisfaction and contribute to company success.¬†I'm enthusiastic to connect with people and offer them the best customer service they've experienced to date, all while capitalizing on my strengths listed below. I will be an asset to¬†ANY¬†company and will assist in helping to grow & expand their business.        Successes      ¬†Successfully orchestrated annual conference for 600 people  ¬†Improved organization and workflow of business office for 70 ¬†congregations  ¬†Coordinated & emceed annual women's retreats for the past 4 years  ¬†Exceptional multi-tasker (accuracy and speed). Saved company tens ¬†of thousands of dollars by doing the work of several people for 13 ¬†years¬†at the lumber company¬†        Core Strengths          Strong organizational skills  Courteous demeanor  Energetic work attitude  Leadership experience¬†      Great people skills  Reliable, responsible team player  Strong initiative/problem solving skills¬†            Work Experience      Independent Consultant     Jul 2013   to   Current      Company Name   Ôºç   City  ,   State     Generate sales from existing clients & focused on new client acquisition  Provide excellent customer service to all clients including prompt responsiveness and delivery of product  Troubleshoot and coach consultants on my team  Create invitations and flyers for advertising purposes         Creative Worship Arts Director     Dec 2011   to   May 2016      Company Name   Ôºç   City  ,   State     Responsible for organization of weekly church services, including leading the worship team & band, song selection, creating & designing Keynote slides (songs and announcements) and overall presentation of church facility  Successfully led volunteer worship team and band with a variety of personalities and schedules; coordinated monthly schedule including practices and performances   Planned, organized and led many all-church and women's events (i.e. retreats, dinners, BBQ's, family movie nights, etc).   Designed creative visual displays to assist with sermon themes¬†         Office Manager     May 2011   to   Current      Company Name   Ôºç   City  ,   State     Responsible for running district office that assists and oversees 72 churches across LA & Orange County  Single handedly coordinate annual convention for over 600 pastors & delegates  Prepared annual out of town retreats, including facility selection and arrangement, hotel reservations, meal coordination, speaker bookings, schedule management & creation of printed materials, collection of required information from attendees and excursion planning¬†  Process and document all monies received from churches  Accounts Receivable & Accounts Payable  Assist District Superintendent with any and all emergency projects that arise, often requiring flexibility, creativity and quick thinking         Executive Assistant     Jan 1992   to   Nov 2009      Company Name   Ôºç   City  ,   State     5 years as company receptionist and expert customer service provider  Promoted to Executive Assistant to the Vice President¬†  Responsible for all billing of invoices to customers  Accounts Receivable & Accounts Payable  401(k) contact person   Filing of all legal Construction Preliminary Notices & Lien Releases  Handled all DMV transactions for fleet of 15-20 trucks.   Assisted Vice President with various projects         Skills      Microsoft Word, Excel & PowerPoint			 Leadership   Keynote								 ¬† ¬†Telephone skills     10-Key									 Multi-tasking  Notary (20 years)  Proofreading¬†         										Proficient in Spanish        Strengths Finders results:  Includer, Achiever, Responsible, Disciplined & Consistent     "
ARTS,"         FULL TIME STUDENT/INTERN       Summary    Tank Platoon Sergeant with twenty-four years of dedicated military service with the U.S. Army; two years' experience as a qualified trainer and instructor at the U.S. Army Armor School; successfully managed diverse groups of employees. My present position has facilitated the learning of the importance of providing timely support and services while managing a multitude of tasks. Assisted in the conduct of program orientations for large and small groups, complete individual mentoring of students, analyzed and synthesized data and information, wrote clear and concise reports, and effectively communicated with the staff, students and many members of a multidisciplinary team. Career supported by a recent completion of a Bachelors' Degree in Social Work. Team Building Personnel Management Inventory/Supply Management Time Management Training Evaluation Safety/Risk Management Inner-agency Coordination Training and Development Policy Implementation Needs Assessment Curriculum Development Organization/Communication Research/Analysis Microsoft Word, Power Point, Excel         Accomplishments      Graduated with Honors with a 3.69 GPA from the University of Louisville with a Bachelor's Degree in Social Work. Completed 560 hours of Social Work Practicum Internship with the Fort Knox Warrior Transition Center.   BSW Cum Laude - 2015  Bronze Star/Meritorious Service Medal (2)/ARCOM (11)/AAM (7)/Overseas Service Medal (4)/National Defense (2)/NCO Professional Development Ribbon (4)/Southwest Asia Service Medal/Liberation of Kuwait/Defense of Saudi Arabia/Operation Iraqi Freedom/Korean National Defense Ribbon/Army Service Ribbon        Experience      Full Time Student/Intern     Jan 2013   to   Jan 2015      Company Name        Graduated with Honors with a 3.69 GPA from the University of Louisville with a Bachelor's Degree in Social Work. Completed 560 hours of Social Work Practicum Internship with the Fort Knox Warrior Transition Center.         Associate of Arts Degree Conferred     May 2011   to   Dec 2012      Company Name              Instructor/Writer AOBC     Jan 2009   to   Jan 2011      Company Name   Ôºç   City  ,   State    Primary instructor with an Army Training Program for the Active Component (AC) and Reserve Component (RC) on virtual simulations for Convoy Operations, anti-Ambush procedures, and additional training scenarios. Trained and evaluated the organizational effectiveness of units using virtual or constructive simulations. Planned and conducted training exercises in support of Army National Guard and Reserve Component units preparing for movement overseas. Made recommendations for training support package development change, additions and deletions based on new guidance and policy. Designed, developed, proofed and implemented constructive simulation training exercises. Advised organization managers, supervisors and instructors on the methodology and instrumental procedures needed for training and evaluations. Developed, evaluated, and analyzed written and oral performance diagnostic evaluations, conducted counseling and remedial instruction. Planned, coordinated, and supervised the daily activities of five staff members supervising a personnel holding organization of over 120 personnel. Supervised operations, and liaison activities; wrote routine and special reports, commendations, and operations plans. Prepared and edited training plans and coordinated and implemented training programs; directed on-the-job training. Assisted in briefings, presentations, and presenting instruction to large groups. Provided formal and informal counseling to individuals and groups; maintained computerized data file on past and future planned activities; provided daily briefing to staff members; and maintains computerized personnel data files, job evaluations, and awards. Provided professional training sessions to over 260 junior level managers (Armor and Cavalry officers); coordinated inter-agency usage of various training aids and facilities. Ensured lesson plans, training materials, and equipment required for training were present, current, and operational to teach assigned units of instruction.         Education      BSW  ,   Social Work   2015     University of Louisville          University of Louisville BSW Cum Laude - 2015        Associate Arts  ,   Under Graduate Studies   2012     Central Texas College          Central Texas College Associate Arts - 2012        Presentations     Planned, coordinated, and supervised the daily activities of five staff members responsible for over 120 personnel. Supervised operations, and liaison activities; wrote routine and special reports, commendations, and operations plans. Prepared and edited training plans and coordinated and implemented training programs; directed on-the-job training. Assisted in briefings, presentations, and demonstrations presenting instruction to small and large groups of service members and their families.       Skills     Training, Operations, Instructor, Simulation, Liaison, Training Programs, Case Management, Armor, Instructional Training, Testing, Associate, Excel, Inventory, Mentoring, Microsoft Word, Needs Assessment, Personnel Management, Risk Management, Team Building, Time Management, Trading, Word    "
ARTS,"         ACTING GRADE 4  CUSTOMER/BRAND       Profile      Obtain a position that will allow me to utilize my strong abilities, educational background and the passion to work well with others. I am a motivated employee who is highly energetic, outgoing and detail-oriental. Handles multiple responsibilities simultaneously while proving exceptional customer service. Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience.       Core Strengths          Attentive Listener  Excellent multi-tasker   Strong communication and interpersonal skills  Visual merchandising   Attention to detail      Bilingual  Usage of presentation software  Cash handling accuracy   Time management  Ability to work under pressure and to tight deadlines  Result driven            Work Experience      Acting Grade 4  customer/brand     Oct 2015   to   Jan 2016      Company Name   Ôºç   City  ,   State      A typical day as grade 4 is filled with coaching, developing and ensuring the store operations get fulfilled. Supporting and keeping open communication with management. Training and Coaching associates, Monitoring floor coverage and complete workloads.Ensure to maintain a positive work environment both internal and external. Grade 4 is required to work together with management and associates; perform variety tasks as assigned by leader on duty, such as customer engagement and daily operations. Grade 4 priorities are being in charge of Gapcards, Media Ambassador and weekly safety audits. When it comes to brand grade 4 are in charge, running shipment and merchandising and updating refreshers in a timely matter being well informed about remarked. Keeping the stockroom well maintained and keeping visuals up to date.         Sales Associate -      May 2015   to   Oct 2015      Company Name   Ôºç   City  ,   State        As a sales associate we demonstrate the finest customer service. We Speak with knowledge and confidence to customers about styles, fits and the latest products. On daily bases we are well informed with our promotions, offers and our sister store as well. We are accountable to maintain the store to meet brand standards. Being part of team gap we have to executes all operational processes effectively. While running task and working brand, all store policies and procedures need to be followed. Having to the ability and confidence to sale Gapcards is one of many main priorities. Knowing the perks and benefits of being a cardholder. Always bring American style to life.         Nights and Weekend Manager     Feb 2014   to   Mar 2015      Company Name   Ôºç   City  ,   State       Opened and closed the store, which included counting cash drawers and making bank deposits. Built and maintained effective relationships with peers and upper management. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving and performance goals. Coach and supported the team to reach our daily goals. Attended meetings each month to voice concerns. Informed customers about all products and services offered by the company. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Directed strategic and appropriate marketing initiatives to maximize sales. Not only business was main focus, also maintain our workplace with structure and peace.         Sales Associate     Jun 2011   to   Feb 2014      Company Name   Ôºç   City  ,   State       I would ensure giving exceptional service throughout the entire shopping and purchasing experience. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Kept the store clean and maintained organized stock shelves. Informed customers about product that best suits them and services offered by the company. Selected as a product demo and party host. Processed all sales transactions accurately and in a timely fashion.         Education      High school diploma     June 2012     Leuzinger High School   Ôºç   City  ,   State      GPA:   GPA: 3.8 National Honors Society, 2009-12 - President, Advancement Via Individual Determination club 2011-12     Class Rank: 12 of 118, Overall GPA 3.8  National Honors Society, 2009-12  President, Advancement Via Individual Determination club 2010-12  Secretary Key Club 2010-12  Office aid and Teacher's Assistant         Bachelor of Science  ,   Psychology and Communication major   2016     California State university Channel Island   Ôºç   City  ,   State       Psychology and Communication Major  Honors Psychology Society   Mentor and Tutor for first year students         Community Service     Spark - Los Angeles, CA 2015        Community service with Gap Rolling hills estate    Helped with running spark night   Simple task such as greeting.   Providing visitors with proper directions.    Meals on Wheels America - Long Beach, CA  2006-Present    Twice a year prepare and feed the less fortunate   Habitat for Humanity - Los Angeles County, CA - 2011, 2012    Directed Task.   Assisted and built with small projects    Lawndale Library, 2009 - 2011    Twice a month on Tuesday, would help with the kids after school program.        "
ARTS,"         EIGHTH, NINTH AND TENTH ENGLISH TEACHER           Summary     Motivated Literacy Specialist, Reading/ LA Teacher with extensive knowledge of the education system and educational testing standards. Exceptional communicator with advanced problem-solving skills. Versed in working well with all learning styles. Effectively leads special education teachers, liaises with other teams to facilitate high quality education for all students.       Highlights          Certified English 6-12  Certified Reading K-12  Gifted Endorsed, Special Ed. Experience  Strong Communicator  Classroom Management      MA.E Reading  Strategic Planning  Project Management  Team Leadership  Professional Development            Accomplishments     Reading Department Chair. National Writing Project 2010. Help students reach their IEP goals. Facilitate small reading and writing groups. Mentor struggling students to graduation with progress monitoring. Manage classes of up to 25 students. Accompany field trips and after school activities. Cultivate excellent student growth in test score results. Foster a love for literacy.        Experience      Eighth, Ninth and Tenth English Teacher    March 2015   to   June 2015     Company Name   Ôºç   City  ,   State      Develop general knowledge of entire program's 8-10 curriculum and very detailed knowledge of courses for which responsible  Support students and parents with alternate strategies, provide additional assistance with daily assignments and projects  Communicate regularly with parents, students, guidance counselors, curriculum specialists through use of computer and telephone   Keep student records, data up-to-date, including cumulative files, student and family information, attendance accounting, log all student and parent contacts   Consult with other teachers, staff learning specialists to develop alternate enrichment activities and modifications to students' programs to increase student understanding          Seventh and Eighth Grade Reading Teacher and Department Chair    August 2010   to   July 2014     Company Name   Ôºç   City  ,   State      Performing to an exceptional standard in this position, where demonstrate skills and abilities earn promotion to position of Reading Department Chair.  Utilizing expertise of curriculum to ensure the provision of an engaging, facilitative learning environment, efficiently managing the classroom with gifted and advanced reading students.  Conducting detailed assessments of the learning capabilities of all students, altering teaching strategy to ensure inclusion and subsequent development of all students  Fostering relationships with students from a diverse selection of cultural backgrounds, furthering skills in collaboration by working closely with parents, colleagues and administration personnel          Seventh Grade Reading/ Language Arts Teacher    August 2009   to   July 2010     Company Name   Ôºç   City  ,   State      Adhering to tier 2 and tier 3 interventions in delivering flexible teaching practices to students, striving to ensure academic development of all students with differing abilities  Performing comprehensive assessments, evaluations of progress and goals of each student within the Title One education plan in order to provide detailed feedback to parents, administration staff, students  Implementing disciplinary procedures where necessary in order to ensure provision of a safe and focused learning environment          Sixth Grade Reading and Language Arts Educator    August 2007   to   July 2009     Company Name   Ôºç   City  ,   State      Closely adhering to relevant guidelines and processes when preparing and applying a tailored lesson plan  Playing an instrumental role in a team of nine/ten colleagues in order to deliver an effective learning environment for students of all abilities  Heavily involved in the development and effective implementation of the Language Arts curriculum through participating heavily in curriculum development meetings  Advancing skills in relation to analysis by gathering and evaluating data related to student performance, creating a lesson plan based on this information          Ninth and Eleventh Grade Reading and Language Arts Educator    August 2006   to   January 2007     Company Name   Ôºç   City  ,   State      Striving to ensure the academic success of all students by providing rigorous lessons for students          Education      M.Ed   :   Curriculum and Instruction Reading  ,   2010    Secondary Reading and Curriculum - Grand Canyon University   Ôºç   City  ,   State              B.A   :   Liberal Studies English Writing and Multi-Cultural Anthropology  ,   2005    University of Central Florida   Ôºç   City  ,   State       Liberal Studies English Writing and Multi-Cultural Anthropology         Professional Affiliations     National Writing Project  FGCU  UCF  ASCD Conferences  Florida Virtual School  Florida Literacy Coalition  Springboard Education  Achieve 3000 Series  J.N. Ding Darling Wildlife Refuge Education  Licensed Florida Realtor       Skills     Communication, Curriculum, Literacy, Lesson Planning, Critical Thinking,  Documentation, Email, Microsoft Outlook, Microsoft Office, Organizational, Reading Comprehension, Research, Time Management, Travel Planning, Writing     "
ARTS,"         INSTRUCTIONAL COACH       Summary    I am a passionate, hard-working educator with over 30 years of experience in curriculum, instruction, and professional development. I have worked as an elementary teacher, Sacramento County Office of Education Curriculum Specialist, and instructional coach, providing on-site support and professional development for teachers and administrators throughout the state. Most recently, I have focused on helping districts transition to the Common Core State Standards, and I have led numerous trainings on their implementation and effective use in the classroom.       Experience     11/2011   to   01/2015     Instructional Coach    Company Name          Conducted research-based professional development trainings for teachers and staff in Direct Interactive Instruction, Common Core implementation strategies, and achievement-focused coaching Provided training and assistance in standards-based lesson design to support all students, with a particular focus on English Language Learners Delivered in-classroom coaching services that included demonstration lessons, co-plan/co-teach sessions, and observation/feedback consultations Supported districts with the implementation of the Synced Solution, a web-based tool that provides a CCSS scope and sequence for English Language Arts and Mathematics, K-12, unit progress monitoring assessments, and integration of existing textbooks and materials Utilized PC Microsoft Office (Word, Outlook), and internet search engines on a daily basis.         08/1997   to   12/2009     Company Name               01/2015   to   01/2012     Curriculum Specialist, English Language Arts    Company Name          Served as Coordinator, Reading Lions Project, K-3, funded by Packard Humanities Institute (PHI); scheduled and organized project-wide meetings and events, acted as liaison between PHI and 27 California school district coordinators Served as Coordinator, Instructor Recruitment and Support, Reading First and AB466/SB472 Institutes; recruited, hired, scheduled, monitored, and evaluated up to 600 seasonal instructors for statewide five-day, 40 hour professional development institutes (Open Court Reading 2002 and HM Reading 2003) Scheduled and organized Training of Instructor workshops and served as Lead Instructor for HM Medallions Member of Development Team that produced and edited training materials for K-6 ELA state adopted programs Served as site-coordinator for institutes of up to 1,200 participants in various cities throughout California Scheduled and supported national presenters for state-wide Reading Lions Center events Utilized Mac Microsoft Office (Word, Excel, PowerPoint) and FileMaker Pro on a daily basis.         08/1981   to   06/1997     Classroom Teacher    Company Name   Ôºç   City        Provided instruction in multiple content areas to develop academic skills, differentiating as needed for GATE, struggling students, and English Language Learners Collaborated with fellow teachers and administrators on instructional practice Assessed, recorded, and communicated students' academic and social/behavioral progress Planned and coordinated out-of-classroom learning experiences such as field trips and science camp Collaborated with parents, psychologists, psychiatrists, educational therapists, and tutors to provide accommodations for students with specific learning disabilities or behavioral needs.          Education     1983     Specialist Credential, Mild/Moderate, Coursework, CSU Sacramento, 1991-1995
Multiple Subjects Credential, CSU Sacramento, 1981 (Life credential granted             1976     Bachelor of Science  :   Anthropology    University of California   Ôºç   City        Anthropology Action Learning Systems, ""Direct Interactive Instruction"" Action Learning Systems, ""Building Background for ELA/Math Common Core State Standards"" SB 472 Training of Instructors, Lead Instructor, Houghton Mifflin Reading, Medallion Edition AB 1086 Training, Yolo County Office of Education, ""The Structure of the English Language"" CA Reading by Nine Conference, Los Angeles, ""CA Reading/Language Arts Framework: A Teacher's Guide"" Standards and Assessment Conference, Asilomar, ""A Multi-Level Staff Development Model"" Sacramento City Unified School District, ""Reading Strategies for the Intermediate Grades"" Davis USD, ""Using Literature Circles in the Classroom"" and ""A Learning Journey: Organizing for the Possibilities"" California Student Teachers Association, CSUS, ""Using Short Stories in the Classroom"" California Reading and Literature Project Academy, CSUS, ""Connecting Art and Literature"" and ""WalkingInto Literature: Prediction Activities"" CA Association of Independent Schools, ""Creative Report Writing"" and ""Comprehension Strategies from the CA Literature Project""         Interests    Maria Arguelles, Jane Fell Greene, Louisa Moats, Reading First Principal/Coach Summit Reading Lions Center, ""Making It Work for English Learners"" Michael Pressley, ""Reading Comprehension"" Linnea Ehri, Ed Kame'enui, Louisa Moats, Sally Shaywitz, ""National Reading Panel Symposium"" G. Reid Lyon, ""National Perspective on Improving Reading Achievement"" Ed Kame'enui, ""Effective Instructional Support Systems"" Louisa Moats, ""Morphology, Orthography, and Spelling"" Isabel Beck, ""Questioning the Author"" Jane Fell Greene, Language! Louisa Moats, California Reading Academy California Reading and Literature Project, Summer Institute Area III Writing Project, Sacramento Roger Taylor, PhD, ""Strengthening Your Program for Gifted Students"" Mel Levine, MD, ""Cognition and Behavior"" and ""The Dimensions of Attention and Language as Prototypes"" NOTABLE ACHIEVEMENTS Served on CA SBE Mathematics and Reading Professional Development Program Review Committee, 2008 Panel Member, CA SBE English Language Arts Adoption, 2000, 2002, 2008 Teacher Leader, UC Davis Invitational Cross Project Institute, 1995 Teacher Leader, California Reading and Literature Project, 1993-1996       Additional Information      PROFESSIONAL DEVELOPMENT and SPECIALIZED TRAINING Maria Arguelles, Jane Fell Greene, Louisa Moats, Reading First Principal/Coach Summit Reading Lions Center, ""Making It Work for English Learners"" Michael Pressley, ""Reading Comprehension"" Linnea Ehri, Ed Kame'enui, Louisa Moats, Sally Shaywitz, ""National Reading Panel Symposium"" G. Reid Lyon, ""National Perspective on Improving Reading Achievement"" Ed Kame'enui, ""Effective Instructional Support Systems"" Louisa Moats, ""Morphology, Orthography, and Spelling"" Isabel Beck, ""Questioning the Author"" Jane Fell Greene, Language! Louisa Moats, California Reading Academy California Reading and Literature Project, Summer Institute Area III Writing Project, Sacramento Roger Taylor, PhD, ""Strengthening Your Program for Gifted Students"" Mel Levine, MD, ""Cognition and Behavior"" and ""The Dimensions of Attention and Language as Prototypes"" NOTABLE ACHIEVEMENTS Served on CA SBE Mathematics and Reading Professional Development Program Review Committee, 2008 Panel Member, CA SBE English Language Arts Adoption, 2000, 2002, 2008 Teacher Leader, UC Davis Invitational Cross Project Institute, 1995 Teacher Leader, California Reading and Literature Project, 1993-1996         Skills    academic, Arts, Art, coaching, CA, content, CSU, English, FileMaker Pro, focus, instruction, Instructor, Mac, materials, Math, Mathematics, meetings, Excel, Microsoft Office, Office, Outlook, PowerPoint, Word, internet search engines, Organizing, progress, Reading, Recruitment, Report Writing, research, Short Stories, Staff Development, Teacher, training materials, workshops   "
ARTS,"         ADMINISTRATIVE ASSISTANT       Career Overview     Highly focused and results-oriented professional who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment while supporting confidential, complex, and deadline-driven operations.  Customer-oriented and computer-savvy.  ¬†           Skill Highlights         Microsoft Office proficiency  Excel spreadsheets  Meticulous attention to detail  Travel administration       Strong problem solver  Customer service-oriented  Meeting planning ¬†      Professional and mature ¬†                       Professional Experience      Administrative Assistant     Jan 1996   to   Oct 1997      Company Name   Ôºç   City  ,   State     Administrative Assistant to the President/CEO of statewide mental health organization. Collaborated with doctors, therapists, and administrators to originate monthly billing and reports involving corporate accounts such as nursing facilities and state-funded mental health facilities.  Responsible for accounts payable/accounts receivable that includes medical billing/processing for the President/CEO's private patients and the month end financial closing process.  Responsible for all medical transcription for approximately 10 doctors and therapists.         Multi-Media/Graphic Arts Secretary     Oct 1997   to   May 2008      Company Name   Ôºç   City  ,   State     Assist the Senior Pastor in developing marketing programs realizing a 6% increase in attendance over the previous year. This includes the designing/creation/printing of promotional work including in-house and direct mailings, weekly church program with activities, programs, information and more, and weekly PowerPoint presentations.  Assisted with the implementation of a new website realizing a 7% increase in attendance and web management including designing/creating logos, pictures, articles, and e-marketing special events and weekly activities and managing/maintaining staff email accounts and all church correspondence, including mass e-marketing efforts.  Created weekly and monthly financial reports used to assist the Financial Secretary in preparing monthly/quarterly/year-end financials.         Point of Sale Manager     Jan 1989   to   Dec 1995      Company Name   Ôºç   City  ,   State    Reported directly to store owner providing retail pricing and in-house promotional work for entire store. This included Direct Store Delivery invoicing, preparing annual profit reports and working directly with all account representatives from various food companies.        Senior Secretary     Jun 2008   to   Dec 2009      Company Name   Ôºç   City  ,   State     Provide secretarial and administrative support functions to various members of the Retail Leadership Team and their support staff in an efficient and effective manner.   Responsible for document preparation and creating presentations and Excel spreadsheets in an organized and timely manner, SAP reports, daily financial reports, and necessary materials for meetings.  Support various Category Management initiatives such as maintaining the Tire Book and In-Stock Report, Retail's interim point-of-sale Excel based program. This includes daily maintenance and analytics utilizing Access databases interfaced with Excel. Maintain the Tire Order Pad, the tire replenishment process for Retail including daily maintenance and analytics utilizing Access databases interfaced with Excel.  Support various Marketing initiatives, including but not limited to, invoice processing, advertising proofing, distribution of various reports, plant sale rebate processing, data collection and reporting and daily updating and maintaining data for Retail's intranet site (Pit Row).  Assist with the annual DMR Conference:  Planning and coordinating a cost effective conference, preparing presentations, assisting with the planning of the agenda, planning of team building events, and serving as host and point person for 75+ attendees.           Executive Secretary     Dec 2009   to   Jan 2013      Company Name   Ôºç   City  ,   State     Provide administrative and professional support to the Vice President & CIO and HR Director, Global Finance & IT along with 10+ members of the Global Leadership Team and their support staff in an efficient and effective manner. This includes the coordinating and maintaining of schedules, meetings, travel arrangements, managing/submitting expense reports and coordinating the quarterly global leadership meetings. Also, serve as back-up support to the Vice President & Controllerand support staff.  Support various Human Resources initiatives such as assisting with the preparation of succession planning, assisting in the interview process, on-boarding process of new hires and transfers and recording of 175+ associates' attendance by entering all exceptions into the database system.  Develop and execute the IT Intern and Development Program serving as Steering Committee Lead, which includes the recruiting, training and on-going support of interns and development program associates, hiring managers and mentors. Key actions include leading the team in selecting appropriate positions for interns, selecting mentors for students during their internships, and recruiting top talent from 5 target universities and the INROADS program.  Responsible for retaining talent from the intern program either as returning interns or as development program associates. Established a new program process by creating and maintaining 3 websites for the Steering Committee, Interns and Hiring Managers.   Support Global Infrastructure Services in the daily maintenance of the Project Tracker database including monitoring email, entering projects and assignments within 2 days of receipt and maintaining resource information.  Coordinate quarterly Global Communication Meetings, which includes scheduling, preparation, and assisting in providing technical support with Telecom and Creative Services and creation of the feedback survey.          Multi-Media/Graphic Arts Secretary     Oct 1997   to   May 2008      Company Name   Ôºç   City  ,   State     Assist the Senior Pastor in developing marketing programs realizing a 6% increase in attendance over the previous year.  This includes the designing/creation/printing of promotional work including in-house and direct mailings, weekly church program with activities, programs, information and more, and weekly PowerPoint presentations.  Assisted with the implementation of a new website realizing a 7% increase in attendance and web management including designing/creating logos, pictures, articles, and e-marketing special events and weekly activities and managing/maintaining staff email accounts and all church correspondence, including mass e-marketing efforts.  Created weekly and monthly financial reports used to assist the Financial Secretary in preparing monthly/quarterly/year-end financials.         Executive Assistant     Jan 2013   to   Current      Company Name   Ôºç   City  ,   State    Team with Chief Human Resources Officer and the Senior Vice President, Global Sales and Marketing, providing administrative and professional support to ensure the effective, efficient and confidential operations for the office of the Senior Vice President of Human Resources and the office of Global Sales and Marketing under minimum supervision.   Provide HR generalist support for the key processes and tasks associated with Human Resources, which includes executive compensation, succession planning, union relations, executive search, etc.   Administrative support includes coordinating and maintaining of schedules, meetings, travel arrangements, managing/submitting expense reports and coordinating the quarterly global leadership meetings. Also, serve as back-up support to the Senior Vice President, Global Communications.        Administrative Assistant     Jan 1996   to   Jan 1997      Company Name   Ôºç   City  ,   State     Administrative Assistant to the President/CEO of statewide mental health organization.  Collaborated with doctors, therapists, and administrators to originate monthly billing and reports involving corporate accounts such as nursing facilities and state-funded mental health facilities.  Responsible for accounts payable/accounts receivable that includes medical billing/processing for the President/CEO's private patients and the month end financial closing process.  Responsible for all medical transcription for approximately 10 doctors and therapists.         Point of Sale Manager     Jan 1989   to   Jan 1995      Company Name   Ôºç   City  ,   State     Reported directly to store owner providing retail pricing and in-house promotional work for entire store.  This included Direct Store Delivery invoicing, preparing annual profit reports and working directly with all account representatives from various food companies.         Education      Bachelor of Science  ,   Organizational Management Human Resources   2016     Colorado Christian University                Graduate            Skills     MSOffice:  PowerPoint, Publisher, Word Excel  Desktop Publishing Software:  Photoshop,     "
ARTS,"         OPERATIONS COORDINATOR           Summary    Dedicated and focused Office Manager who excels at prioritizing, completing multiple tasks simultaneously, and following through to
achieve project goals. Seeking a role of increased responsibility and authority. Resourceful and accomplished with extensive office
operations and personnel organization expertise.      Highlights          MS Office   NetSuite            Sales   Office Ally            Business Development   Sound Judgment   Social Media and Networks            Managing¬† Multiple Priorities     Articulate Public Speaker              Calm Under Pressure       Account Management   EProcessing Network    Team Player    Operations Management    Eye for Detail    Computer-Savvy    Community Outreach     New Customer Acquisition     Interpersonal Skills     Multi-Media Marketing             Accomplishments      Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.  Successfully planned and executed corporate meetings, lunches, and special events for groups of 20+ employees.  In charge of implementation of Office Evolution Columbus's social media, marketing, and online blog presence.        Experience      Operations Coordinator    March 2016   to   Current     Company Name   -   City  ,   State       Human Resources Administrator for Portland branch.    Payroll Administrator    Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.     Maintained the front desk and reception area in a neat and organized fashion.          Designed electronic file systems and maintained electronic and paper files.      Served as central point of contact for all outside vendors needing to gain access to the building.          Made copies, sent faxes and handled all incoming and outgoing correspondence.       Facilitated working relationships with co-tenants and building management.       Organized files, developed spreadsheets, faxed reports and scanned documents.       Created weekly and monthly reports.            Business Center Manager    June 2015   to   March 2016     Company Name   -   City  ,   State      Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Maintained the front desk and reception area in a neat and organized fashion.  Designed electronic file systems.  Handled all media and public relations inquiries.  Served as central point of contact for all outside vendors needing to gain access to the building.  Dispersed incoming mail to correct recipients throughout the office.  Supplied key cards and building access to employees and visitors.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Facilitated working relationships with co-tenants and building management.  Organized files, developed spreadsheets, faxed reports and scanned documents.  Created weekly and reports.  Properly routed agreements, contracts and invoices through the signature process.  Managed daily office operations and maintenance of equipment.  Billing and invoicing.          Language Arts Instructor    August 2013   to   August 2015     Company Name   -   City  ,   State      Promoted good behaviors by using the positive reinforcement method.  Maintained daily records of children's individual activities and behaviors.  Created and implemented developmentally-appropriate curriculum that addressed all learning styles.  Incorporated music, art and theater into lesson planning.  Developed professional relationships with parents, teachers, directors and therapists.  Helped prepare daily lesson plans for activities and lessons.  Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.  Communicated effectively with educators from various grade levels.          Teacher    June 2009   to   August 2013     Company Name   -   City  ,   State      Promoted language development skills through reading and storytelling.  Conducted small group and individual classroom activities based on differentiated learning needs.  Applied the positive reinforcement method to redirect negative behaviors.  Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.  Organized field trips to local parks, fire stations and zoos.  Encouraged students to be understanding of and helpful to others.          Education      Bachelor of Science   :   Elementary Education  ,   2012    Ball State University   -   City  ,   State      Elementary Education        Emphasis in technology, psychology, development, educational theory, and behavior management. Coursework in emergency preparedness. Minor in Educational Technology. English and Creative Writing coursework.                Skills    Account Management, Articulate, Billing, Business Development, Interpersonal Skills, Contracts, Creative Writing, Emergency Preparedness, English, Invoicing, Lesson Planning, Managing, Marketing, Networking, Operations Management, Presentations, Public Relations, Public Speaker, Sales, Team Player, Phone Answering   "
ARTS,"         VOLUNTEER           Summary     I am a student with passion for making difference in the world. I believe that the world is always changing and moving forward and requires motivated people to help lead the way. I enjoy investing my time into amazing opportunities that helps me to grow as a professional and as a person while helping to create opportunities and benefits for others. I believe that it is important to invest in the resources you have as well as to invest your time in an organization even if that meant not benefiting from it at all.       Experience      Volunteer    July 2010   to   Current     Company Name   Ôºç   City  ,   State      Certified as an Emergency Medical Technician (EMT-B)  Served as a member since July 2010 as a cadet  Qualified in providing CPR by the American Heart Association at Healthcare Provider level  Qualified in providing First Aid and other treatment as per protocol for EMT-B set by the Squad and the State of New Jersey  Reporting to Crew Chief with responsibility for doing the ambulance check and insuring their is no shortage of supplies on the rig  Responsible for assisting crew in providing care to patient at scene, enroute to hospital, and at the hospital until care has been appropriately transferred  Responsible for writing the appropriate information on the call sheet  Responsible for attaining coverage in the circumstance that I am unavailable during that shift  Proficient in operating an electronic charting system  Completed Emergency Medical Technician class  Completed CEVO course  Completed ICS-100, 200 & 700  Providing medical transport for patient as requested by dispatch  Being able to lift more than 50 lbs as needed  Checking the ambulance to see that it is fully stocked with equipment should it be needed during the crew's shift  Should be riding with Captain during the training period (at the start of employment) and be cleared from training at the Captain's discretion  In the instance of an incident by company policy, crew member(s) should be able to check the patient, contact dispatch, and write up an incident report & have it submitted at base  Must be capable of performing assessments of patient during the pick-up, transport, and arrival  Be able to make the necessary decision to do emergency transport in the circumstance that a patient under the crew's care suffers from an ailment(i.e., heart attack, stroke, seizure) that requires higher level of care and notify dispatch of situation and request for usage of lights/sirens  Be able to perform transports in a timely fashion and quickly respond to the next transport as given by base or Mountainside dispatch  Be able to retrieve all the necessary paperwork and information required from the hospital, nursing home, or patient care facility  Keeping track of times and mileage during transport  At the start of the crew's shift, crew must pick up radio from dispatch and transport sheet from rig folder  At the end of the crew's shift, crew must drop off radio and all patient charts and transport sheet either with dispatch or in the rig folder(if dispatch is not available)  Must be capable of operating an ambulance regardless of whether they are the attendant or the driver          EMT    May 2013   to   July 2014     Company Name   Ôºç   City  ,   State      Providing medical transport for patient as requested by dispatch   Being able to lift more than 50 lbs as needed   Checking the ambulance to see that it is fully stocked with equipment should it be needed during the crew's shift   Should be riding with Captain during the training period (at the start of employment) and be cleared from training at the Captain's discretion   In the instance of an incident by company policy, crew member(s) should be able to check the patient, contact dispatch, and write up an incident report & have it submitted at base   Must be capable of performing assessments of patient during the pick-up,transport, and arrival   Be able to make the necessary decision to do emergency transport in the circumstance that a patient under the crew's care suffers from an ailment(i.e., heart attack, stroke, seizure) that requires higher level of care and notify dispatch of situation and request for usage of lights/sirens  Be able to perform transports in a timely fashion and quickly respond to the next transport as given by base or Mountainside dispatch  Be able to retrieve all the necessary paperwork and information required from the hospital, nursing home, or patient care facility  Keeping track of times and mileage during transport   At the start of the crew's shift, crew must pick up radio from dispatch and transport sheet from rig folder   At the end of the crew's shift, crew must drop off radio and all patient charts and transport sheet either with dispatch or in the rig folder(if dispatch is not available)  Must be capable of operating an ambulance regardless of whether they are the attendant or the driver          Retail Sales Associate    April 2012   to   April 2013     Company Name   Ôºç   City  ,   State      Providing excellent customer service   Having a through understanding of the products being sold in the department   Meeting daily sales goal as assigned by the system  Maintaining the sales floor   Opening Macy's Star Rewards Credit Card for customers   Meeting the expectations of the department managers   Attending scheduled training classes          Assistant Martial Arts Instructor    October 2008   to   May 2009     Company Name   Ôºç   City  ,   State      Assisting the instructor in managing various classes  Experienced in martial arts to provide guidance to the students  Managing various classes of different belt levels, age groups, and class sizes  Reported to Head Instructor/Master/Instructor with responsibility for finishing assigned duty given  Assisting the Head Instructor in set-up/managing/clean up of student promotion exams          Education      High School Diploma   :     2011    Jonathan Dayton High School   Ôºç   City  ,   State  ,   USA     Activities and Societies: Medical Careers Club, Peer Leader, Peer Mediation            Political Science and Entrepreneurship      Rutgers University Newark   Ôºç   City  ,   State  ,   US     Political Science Topics in American Politics & Policy: Communication Skills for Political Leadership (21:790:463:03)   America & The World (21:790:202:02)   Introduction to Comparative Politics (21:790:372:61)   Modern Political Theory (21:790:372:61)   Topics in American Politics & Policy: Social Justice (21:790:463:62)    Activities and Societies: Newman Catholic Club         Union County College Cranford   Ôºç   City  ,   State  ,   US            Relevant Experience      Treasurer  (Fall 2014 & Spring 2015)  Rutgers University Newman Catholic Club, Newark, NJ  Responsible for the clubs account, uploading purchase requests, and refunding checks as well as assisting in event planning and working with the Office of Student Life    Volunteer EMT  (July 2010 - Present)  Springfield First Aid Squad, Springfield, NJ  Responsible for responding to and assisting emergency patients of  Springfield and neighboring towns upon dialing 911 and safely transferring patient to higher healthcare facility    SyroRun 5K Committee Member  (December 2014 - Present)  St. Thomas Syro-Malabar Forane Catholic Church - Youth Group, Somerset, NJ  Responsible in event planning, meeting with other committee members, acquiring sponsorships and donations, managing social media and promotion       Certifications     Emergency Medical Technician - Basic   New Jersey Department of Health & Senior Services   ID Number: 595771   Expiration: 12/31/2016   Cardiopulmonary Resuscitation (CPR) Healthcare Provider Level   American Heart Association ¬†      Training Center Name: Atlantic Training Center     Training Center ID: NJ000025     Training Center Info: P.O. Box 220, Mailbox #256, Summit, NJ 07902         Skills     Political Communication, Microsoft Office, Leadership, Public Speaking, Management, Customer Service, Fundraising, Community Outreach, Teamwork, CPR Certified, Time Management       Community Service     Emergency Medical Technician, Springfield First Aid Squad, July 2010 - Present  Messenger, Overlook Hospital, July 2010 - July 2011  Extra Mile Volunteer, Newman Catholic Club, September 2014 - December 2014  Extra Mile Volunteer, Newman Catholic Club, January 2015 - Present    "
ARTS,"         OWNER       Executive Profile       Objective:   Driven, analytical, creative leader with 25+ years experience in business, customer service, higher education, utilities, insurance, the arts and public education. Motivated IT leader in project management, client training, and comprehensive development of innovative client solutions, and enabling creative changes across an organization. Provide customer service leadership to propel business into the public arena and meet !the business objectives. Achieve business objectives through passion, commitment and experience in:    Customer Service - Project Management - Team Leadership ¬≠ Technology Development - New Business Development ¬≠ International Business System Integration ¬≠Technology Deployment - Process Improvement - E - commerce ¬≠ !Quality Assurance -System Installation ¬≠ Change Management ¬≠ Consulting - Provide technology support for companies, !schools, and individuals - Database development - Web page authoring and support - Digital Media support ¬≠ Network planning, configurations, and installation - Deployment - System Integration - Consulting ¬≠ !Process Improvement - New Educational Technology Development                  Professional Experience     01/1998   to   Current     Owner    Company Name   Ôºç   City  ,   State      Highly skilled technology leader with proven success in providing innovative and creative application solutions, tools, and processes !across organizations.  Effective leader in applying custom business and technology solutions to maximize organizational !performance.  Create competitive advantages by utilizing cutting edge technologies, technical and business acumen, innovating solutions !and influencing positive change across an enterprise.  Provides marketing leadership to propel business into the public arena.  Achieve !corporate objectives through passion, commitment and expertise in: Customer Service - !New Business Development ¬≠ Project Management ¬≠ System Integration ¬≠ Technology Deployment ¬≠ Process.         08/2001   to   08/2009     Coordinator Technology Support-School of Fine Arts    Company Name   Ôºç   City  ,   State      Oversee the technology support for the division focused on analyzing the current environment of the faculty and staff.  Enable users to !manage their support and teaching duties by relying on the available technology.  Provide project management in the development of Filemaker Solutions within the division as well as coordinated solutions between other university users.  Create training modules, which !allow the faculty and staff to attend sessions over their lunch breaks and allow them to learn new/current technology skills.  Show !opportunities in the use of cutting edge technologies, innovative solutions, and influencing positive change across the teaching and !learning communities using superior customer service ! Working to increase the implementation of Filemaker solutions in the classroom curriculum * Increasing the technology use among Fine Arts administration, faculty and staff * Developing websites for student signups for public music performances * Created and implemented important database products to increase the productivity of the administrative staff * Worked with IT Services and the School of Education on an NCATE project, which impacts the licensure of !teachers in all areas of study.  Provided technology support, which includes desktop installation of hardware and software for the administration, faculty, and staff of the School of Fine Arts, in addition to technology solutions and training * Accountable for database solutions for the administrative staffs of the individual departments within Fine Arts, includes tracking the admissions process for students coming to Miami University and are interested in becoming involved in !the Arts programs * Developed an art portfolio review solution with web capabilities, which enables the art students to submit their artwork !for review by the faculty thereby allowing some them to be admitted to one of the art programs.         01/1997   to   01/2001     Coordinator    Company Name   Ôºç   City  ,   State      Improvement ¬≠ E - Commerce ¬≠ Quality Assurance ¬≠ System Installation ¬≠ Team Leadership ¬≠ Change Management ¬≠ Consulting ¬≠ Provide technology support for companies, schools, and individuals ¬≠ Database programming ¬≠ Webpage authoring and support ¬≠ Network planning, configurations, and installation ¬≠ Digital Media support ¬≠ Marketing Expertise IT Services Technology Support Oversaw the desktop support for the administration and staff in IT Services, which included developing database solutions troubleshooting technology issues, and the installation of hardware and software.  Managed the introduction of newly adopted !technologies, the training and support, and training for these new implementations.  Developed and implemented the Print Center Invoicing and Billing System (Filemaker Solution), which interfaced with the !Media Services Billing Process (Filemaker Solution) - Supported classroom technologies and media services for faculty in their classroom teaching.  Provided the primary staff support for the public student technologies centers.  Coordinated the implementation of a joint technologies center with IT Services, Fine Arts and Education - Provided technology support for the Learning Technologies Centers and managed the technical staff.         01/1992   to   01/1997     Technology Manager    Company Name   Ôºç   City  ,   State      Managed IT Services in the student technology learning centers - open to all students.  Services included access to the Internet, MVS, VS, and !Novell Network.  Students were able to interact with the faculty by use of email, software packages and the Internet.  The labs employed !90 student workers each semester, which included 8 student technicians, who kept the labs working 19 hours a day during each !semester and 24 hours a day during the two weeks before the end of the semester.  There were basic classes taught by the student staff to !students who needed sprint courses in the software and hardware required for their courses.  Expanded the technologies services to students in 4 public sites ¬≠Developed 'Quik' Time Training' program for students using the centers ¬≠ expanded the student support/managed the technical needs of the students in the centers- taught students good customer service Relevant Leadership Positions Director: Miami University Filemaker User's Group - !Principal Viola - Sorg Opera Company - Business Manager, Violist Montage String Quartet ¬≠National Sales Manager, Winton Associates (Wholesale Precious Stone Importers), Local Business Manager International Musicians Union Local, Ass't Business Manager & Principal, Viola, Rome Festival Orchestra, Italy.          Education          M.M      PHD Educational Leadership          Miami University Miami University   Ôºç   City  ,   State      GPA:   GPA: 3.89    GPA: 3.89            Associate  :   Computer Science    Southwestern College of Business Associate Accounting          Southwestern College of Business   Ôºç   City  ,   State      GPA:   GPA: 4.00    Computer Science GPA: 4.00            Bachelor of Music      Washburn University   Ôºç   City  ,   State      GPA:   GPA: 3.25    GPA: 3.25        Interests    Presentation for Ohio Learning Network Conference Topic: 'The Arts and STEM Legislation: The Impact on Teaching and Learning'
Presentation for Miami University Center for Learning and Teaching Conference :Topic: 'MU Student e-Portfolios Participated in
Filemaker Developers Conferences      Skills    administrative, Arts, art, basic, Billing, Billing System, Change Management, competitive, hardware, Consulting, Customer
  Service, customer service, database, Database programming, E - Commerce, edge, email, Filemaker, MVS, Invoicing, Leadership, Team Leadership, Director, marketing, access, enterprise, Network, New Business Development, Novell Network, organizational, processes, Project Management, project
management, Quality Assurance, Sales Manager, System Integration, teaching, desktop support, troubleshooting, websites      Additional Information      Conference Participation/Presentation Activities
Presentation for Ohio Learning Network Conference Topic: 'The Arts and STEM Legislation: The Impact on Teaching and Learning'
Presentation for Miami University Center for Learning and Teaching Conference :Topic: 'MU Student e-Portfolios Participated in
Filemaker Developers Conferences     "
ARTS,"         DIRECTOR OF COMMUNITY             Skills        Adobe Creative Suite, Microsoft Office Suite, Google Apps, Facebook, Twitter, Instagram, Pinterest, Tumblr, Google+, Youtube, Blogger, Wordpress, Vertical Response, Constant Contact, Raiser's Edge, ProClass, CampusCafe, RetailPro, ILS, Rentrak
ADDITIONAL WORKSHOPS
Visual Thinking Strategy, Arts & Healthcare, Community Art Projects, Art & Storytelling, Encaustic Painting, Ceramics, Printmaking.            Experience      Director of Community    August 2017   to   Current     Company Name   Ôºç   City  ,   State      Provide customer service and administrative services, acting as main point of contact for Community Education office.  Facilitate operations and communications with other offices regarding IT, Finance, Security, and HR.  Use design experience, writing, and computer skills to market events and programs.  Design promotional materials for print and web as needed, such as postcards, fliers, banners.  Manage social media pages and design ad campaigns, leverage analytics.  Increased social media activity by 30% over past two years.  Design and analyze email marketing campaigns.  Research and coordinate with marketing staff to place web and print ads.  Event planning and management for community engagement.  Provide administrative support to a wide range of constituents.  Assist students with registration, class preparations and communications while working toward enrollment goals.  Increased enrollment by 7% through fresh marketing strategy and improved customer service policy.  Assist faculty with design of courses, scheduling, contracts, and facility and supply needs.  Curate art classes and workshops for triannual course catalogs, collecting images, bios and descriptions.  Proofread and edit catalog content.  Coordinate bulk mailing.  Manage vendor and account relations for materials and supplies, tracking and placing of orders.  Process tuition payments, request and track refunds.  Oversee scholarship program.  Develop faculty pay schedule.  Draft, collect and archive contracts.          Assistant Director    November 2012   to   August 2017     Company Name   Ôºç   City  ,   State      After facilitating merge with NH Institute of Art, helped design and implement new systems to run Sharon Arts Center School of Art & Craft as a satellite facility for higher education.  Built new processes to integrate with financial, HR, IT, and Marketing offices.  Acted as department registrar, designed classes and recruited arts faculty, curated catalog.  Performed marketing work to increase enrollment.  Oversee scholarship program.          School Director    September 2009   to   November 2012     Company Name   Ôºç   City  ,   State      Oversaw facilities and education administration operations.  Designed catalog of art classes and workshops, recruited arts faculty.  Designed fundraising events to purchase studio equipment and develop community.  Oversaw implementation of student management software.  Initiated and oversaw student exhibitions to develop community and awareness.  Curated content for course catalog.  Oversaw budget of $250K.          Webmaster    July 2009   to   November 2012     Company Name   Ôºç   City  ,   State      Gained creative project management experience, facilitating planning and communications between design team and staff of colleagues during rebranding and launch of www.sharonarts.org.  Performed all content uploads and ongoing maintenance, including press release blog updates, photo galleries, and donor portal.  Designed and implemented new online donor system and related reporting.          Administrator    April 2009   to   September 2009     Company Name   Ôºç   City  ,   State      Implemented new social media pages and email marketing software to assist Marketing office.  Assisted Development office with fundraisers, events and focus groups, maintained sensitive donor information database and communications.  Assisted Education office with student communications and enrollment transactions.          Assistant Manager    March 2008   to   April 2009     Company Name   Ôºç   City  ,   State      Oversaw inventory management and customer service while working toward retail sales goals.  Assisted with curatorial needs of Fine Art Gallery of rotating exhibitions, including labels, inventory, shipping and docent coverage.          Intern/Free-Lance Production Assistant    September 2006   to   January 2008     Company Name   Ôºç   City  ,   State      Studied animation and digital art software while providing graphic design and project assistance.          Education and Training      MFA   :   Creative Writing  ,   2016    New Hampshire Institute of Art          Creative Writing        BS   :   Communications/Graphic Design  ,   2007    Fitchburg State          Communications/Graphic Design        Skills    administrative support, Adobe Creative Suite, Event planning and management, fundraising, graphic design, inventory management, mailing, marketing strategy, Painting, promotional materials, retail sales, scheduling     "
ARTS,"         ACTIVITY SPECIALIST           Summary     Highly knowledgeable, creative and resourceful Educator with experience in developing students' interest in and appreciating music through teaching theory, history and practical skills.   Education professional driven to create an environment that promotes hands-on learning for children at all stages of the learning process.I have over 10 years of vocal training and 8 years teaching experience. I have a deep concentrate in music education, special educationEducator talented at making special needs children feel valued and accepted. Encourages each child to reach their full potential. and vocal instruction. Friendly and energetic, with 8 years in substitute teaching in a public classroom environment. Motivated to help students learn and be happy, healthy and well-behaved.Educator versed in collaborating with teachers and parents to best meet each individual's unique needs. Attentive to the physical, emotional, intellectual and social needs of each student.I perform extraordinarily well with others and as a team leader.I am assertive and I strive to do the best job possible.Motivated teacher with extensive knowledge of the education system and educational testing standards. Exceptional communicator with advanced problem-solving skills.       Highlights         Microsoft Word, Photoshop, Filemaker, HTML. and   MS Office proficient   Substitute Teaching Certificate    6  years as summer camp counselor   Fast learner   Scheduling proficiency   Basic clerical knowledge   In-depth knowledge of autism       Competent in Smartboard technology   Mother of two  children    First Aid and CPR Certified   Vocal instructor   Strong communicator   Classroom management             Accomplishments     Founded the Desi Arnaz  Performing Arts Department at I.S 238   and led it for 4 years.  Worked with over 200 special education students, grades 6-8, for 8   years.    Material Development ¬†   Created an arts curriculum targeting diverse learners to create an engaging educational experience.  Process Improvement  Developed a level work or theory for students that resulted in numerous admission to Performing Arts Schools in the New York City Department of Education.   Lesson Planning:   Introduced new learning methods to ensure total comprehension for all students.  Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory.          Goal Setting    Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.       Community Service     Served as faculty Sports and Arts Foundation representative, spreading global awareness and introducing world issues such as global warming, and recycling to students.      Student-Centered Curriculum Planning       Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year.     Parent Communication     Regularly met with parents to discuss student issues and course weakness areas.          Experience      Activity Specialist    June 2001   to   August 2013     Company Name   Ôºç   City  ,   State      Counselor age 6-12.  Supervision of children and tutor in music and recreational activities.   Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.  Performed student background reviews to develop tailored lessons based on student needs.  Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.  Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.  Developed interesting course plans to meet academic, intellectual and social needs of students.           Lead teacher Chorus    January 2009   to   September 2011     Company Name   Ôºç   City  ,   State      Set up and conducted school choir in numerous productions of vocal music.  Provided aural training through the performance of music, talks, discussion, use of audiovisual equipment, practical vocal music and written assignments.  Trained students for vocal performances in school and abroad at the Colonial Theatre in Pittsfield Massachusetts for two consecutive years in a row.  Teen Action Service Learning Program.          Activity Specialist /Lead Teacher    January 2009   to   September 2011     Company Name   Ôºç   City  ,   State      Created a learning environment for students by stimulating purposeful assignments conducive to their immediate environments.  Guided students to create food drives, recycling campaigns, and help provide aid to countries in need.          Sales associate     September 2004   to   September 2011     Company Name   Ôºç   City  ,   State      Retail services in Shoe dept.  Participated in daily operational functions of the store.  Delivered superior quality service while adhering to corporate, regulatory and audit guidelines.  Provided timely and efficient completion of client transactions while maintaining accurate customer service and thorough handling of all sales assigned.  Board of Education: Schools served: I.S.  109: 213-10 7184650651 Principal: Shango Blake I.S 238: 88-15.          Classroom Teacher    January 2007   to   June 2008     Company Name   Ôºç   City  ,   State      My primary responsibilities were to facilitate classroom training to both English and bilingual students in vocal music, music history, and school productions.  I headed the performing arts department in the design, development, costuming and maintenance of art materials as well as set design by evaluating the effectiveness of the performing arts through instrumental/vocal music, dance, drama, art and technology.  I co-facilitated weekly meetings and helped make changes necessary to improve effectiveness of student growth.          Education      Bachelor of Arts   :   Professional Music  ,   2006    Berklee College of Music, Boston Mass   Ôºç   City  ,   State        Minor in Music Education   Coursework in  Music Education    Berklee College of Music Deans List : 2006   Received numerous letters of recommendation, and appreciation from Faculty and Staff           Art and Music  ,   2004    Bayside High School          Art and Music          education      Previously attended Berklee College of Music Bayside High School           Gained music diploma for voice and music theory.  Member of Bayside High School  Choral Club  Vocal Academic Achievement Award         Interests     Fitness, kickboxing, marathons         Skills     Photoshop, Set and Design ,  Peer Counseling, Customer Service, HTML,  Microsoft Word, Retail/Sales, Supervision, Dramatic Theater,      "
ARTS,"         EXECUTIVE DIRECTOR                 Professional Experience      Executive Director    January 2009   to   Current       Media Enterprise Alliance.          Head-Royce School Instructor    January 1974   to   January 2010     Company Name                Chairman    January 2005   to   January 2010       Fine Arts Dept.  Head-Royce School (11 members in Visual, Music, Drama and Dance).          Director Summer    January 2003   to   January 2009     Company Name          a partnership between HRS and the Oakland Unified School District).  The program targets disadvantaged middle school students who have been identified by their teachers and principals as bright and motivated.  They are given.  academic, arts, and technology training on a full scholarship basis during a six-week summer session.  They are mentored monthly over the course of the year.          Education      B.A   :   Communications and Public Policy  ,   1969    University of California Berkeley          Communications and Public Policy        B.F.A   :     1970    University of California Berkeley-Fine Arts                  M.F.A   :     1972    San Francisco Art Institute                  UC Berkeley-Secondary Teaching Credential program   :     1973            Interests    2006-2008: EOBA/Smart Moves (a community center in the Sobrante district of East Oakland that provides tutoring, mentoring, and non-	violence training to approximately 50 children on a daily basis) Project coordinator for 2006-2008 renovation project. Coordinated project with 	East Bay Community Fund, Rebuilding Together Oakland, Temple Sinai, Pulte 	Construction, and Head-Royce School 2005-2007: Destiny Arts (An arts based organization the uses dance and martial arts in 	violence prevention training) Supervised production of promotional video, fund raising, worked with Destiny 	faculty as part of the Head-Royce Art and Technology Institute Summer: 2005-2007) 2005-2007: Malawi Youth Project (Implements projects  in Malawi, Africa) Involved in fundraising and installation of water and electrical systems at the Amai A Chifundo Orphanage in Blantyre, Malawi.  Also provided funds 	and equipment for youth soccer organizations nationally in Malawi. 1990- present: Rebuilding Together Oakland (Formerly Christmas in April) 	(Rehabilitates homes of low income elderly and disabled citizens in Oakland, as well as rehabilitation projects with schools and community centers)  *House captain, volunteer coordinator, project organizer, fundraiser Conference/Panel Facilitator: 2005: Arts Equity-East Bay Youth Access to the Arts: Groups represented: Destiny Arts, East Bay Asian Youth Center-Streetside 	Productions, YouthSounds/Bay Area Video Coalition, the Oakland Museum, 	Oakland Fund for the Arts (Organized panel of East Bay Arts organizations to 	talk about youth access in the arts) Pro-Bono Films: Video productions working with high school students for community non-profits. The films are used as an informational tool, and a marketing/funding aid. Non-Profit organizations/Video Productions: 2007-08 The East Oakland Boxing Association/Smart Moves (a community center in 	the Sobrante district of East Oakland that provides tutoring, mentoring, and non-	violence training to approximately 50 children on a daily basis, Oakland, Ca.) 2006: The George Mark Center (treats terminally ill children, San Leandro, Ca.) 2005: Destiny Arts (An arts based organization that uses dance and martial arts in 	violence prevention training, Oakland, Ca.) 2004: The East Bay College Fund (provides college scholarships for disadvantaged 	youth in the East Bay, Oakland, Ca 2003: The International Rescue Committee  (Helps refugees settle in the United States) Oakland-San Francisco, Ca. 2002: Oasis: (Hepatitis-C Clinic,  Oakland, Ca.) Awards: 2006-2008  Finnie Fellowship: Three year study/travel fellowship from the Head-Royce school 	to study and implement arts curriculum reflecting non-western cultures. 2005 Fellowship from the Fund for Teachers: Study of the art and culture of the  Aboriginal People of Australia, and the Maori People of New Zealand 1995   Cyberart: The Merging of Art and Technology, Arts Education Fellowship, The Council for Basic Education, The National Endowment  for the Arts, and the Getty Center for Art Education (Implementation of computer technology into an arts curriculum.)       Additional Information      Volunteer Work: Community Organizations: 2006-2008: EOBA/Smart Moves (a community center in the Sobrante district of East Oakland that provides tutoring, mentoring, and non-	violence training to approximately 50 children on a daily basis) Project coordinator for 2006-2008 renovation project. Coordinated project with 	East Bay Community Fund, Rebuilding Together Oakland, Temple Sinai, Pulte 	Construction, and Head-Royce School 2005-2007: Destiny Arts (An arts based organization the uses dance and martial arts in 	violence prevention training) Supervised production of promotional video, fund raising, worked with Destiny 	faculty as part of the Head-Royce Art and Technology Institute Summer: 2005-2007) 2005-2007: Malawi Youth Project (Implements projects  in Malawi, Africa) Involved in fundraising and installation of water and electrical systems at the Amai A Chifundo Orphanage in Blantyre, Malawi.  Also provided funds 	and equipment for youth soccer organizations nationally in Malawi. 1990- present: Rebuilding Together Oakland (Formerly Christmas in April) 	(Rehabilitates homes of low income elderly and disabled citizens in Oakland, as well as rehabilitation projects with schools and community centers)  *House captain, volunteer coordinator, project organizer, fundraiser Conference/Panel Facilitator: 2005: Arts Equity-East Bay Youth Access to the Arts: Groups represented: Destiny Arts, East Bay Asian Youth Center-Streetside 	Productions, YouthSounds/Bay Area Video Coalition, the Oakland Museum, 	Oakland Fund for the Arts (Organized panel of East Bay Arts organizations to 	talk about youth access in the arts) Pro-Bono Films: Video productions working with high school students for community non-profits. The films are used as an informational tool, and a marketing/funding aid. Non-Profit organizations/Video Productions: 2007-08 The East Oakland Boxing Association/Smart Moves (a community center in 	the Sobrante district of East Oakland that provides tutoring, mentoring, and non-	violence training to approximately 50 children on a daily basis, Oakland, Ca.) 2006: The George Mark Center (treats terminally ill children, San Leandro, Ca.) 2005: Destiny Arts (An arts based organization that uses dance and martial arts in 	violence prevention training, Oakland, Ca.) 2004: The East Bay College Fund (provides college scholarships for disadvantaged 	youth in the East Bay, Oakland, Ca 2003: The International Rescue Committee  (Helps refugees settle in the United States) Oakland-San Francisco, Ca. 2002: Oasis: (Hepatitis-C Clinic,  Oakland, Ca.) Awards: 2006-2008  Finnie Fellowship: Three year study/travel fellowship from the Head-Royce school 	to study and implement arts curriculum reflecting non-western cultures. 2005 Fellowship from the Fund for Teachers: Study of the art and culture of the  Aboriginal People of Australia, and the Maori People of New Zealand 1995   Cyberart: The Merging of Art and Technology, Arts Education Fellowship, The Council for Basic Education, The National Endowment  for the Arts, and the Getty Center for Art Education (Implementation of computer technology into an arts curriculum.)         Skills    academic, Arts, Enterprise, Teaching   "
ARTS,"         SENIOR MARKETING AUTOMATION CONSULTANT       Summary    I am a passionate and technically-skilled marketing automation consultant, committed to building trusted relationships with clients, vendors, colleagues, and people who dream big. My mission is to empower modern marketers and organizations to achieve success, innovation, and business value through marketing automation and technology.   My background includes a unique and diverse mix of experience in both corporate and independent/small business settings, creating a well-rounded and distinct blend of strengths including creative, strategic, analytical, optimization/process, communication, and hands-on production.      Highlights          Digital marketing  Systems integration   Database management  Complex problem solving?  Cross-functional collaboration      Innovative?  Enthusiastic team player  Strong written and verbal communicator  Detail-oriented  Passionate            Experience      Senior Marketing Automation Consultant   09/2014   to   Current     Company Name   City  ,   State      Focused on delivering Best Practices, Product Education and Configuration to marketing and sales organizations to ensure that their investment in marketing technology is maximized. Provide advisory and support to a variety of organizations including PwC, Vision Service Plan, TD Ameritrade, Tyco, and Parker Hannifin.    Responsibilities include:   Evaluate client needs and develop strategic marketing automation roadmap and solutions that fit business requirements  Implement marketing technologies with Eloqua including: On24, CVENT, Citrix, WebEx, Salesforce, Siebel, Oracle Sales Cloud, Twitter, Relationship ONE and other various 3rd party systems  Develop custom subscription management centers to support global business requirements  Build custom Insight reports to perform greater analysis of Eloqua data  Develop automation testing efforts for Eloqua, Salesforce, and other integrated technology platforms  Design and build complex programs and solutions within Program Builder for managing data cleansing, contact duplication, API data imports, lead routing systems, lead scoring programs,¬† and subscription management  Define and implement QA Processes, procedures, workflows, and develop documentation for internal sharing  Build complex multi-step campaigns and marketing assets including: Custom Data Objects, dynamic content, emails, and segmentation  Develop testing strategy for continuous improvement and optimization  Provide marketing technology best practices, advisory and training to Marketing and Sales organizations          Marketing Automation Manager   10/2011   to   09/2014     Company Name   City  ,   State      Contributed to the growth and development of Integrated Marketing programs and initiatives as sole Power User for the Eloqua platform. Led the planning, design and execution of marketing automation programs and projects for continuous improvement while driving sales and marketing effectiveness throughout the funnel.    Responsibilities include:   Day-to-day management of the Eloqua platform including Salesforce integration and lead management programs    Develop and implement process improvements and workflows to improve efficiency  Collaborate with cross functional teams to develop, execute and test marketing campaigns/assets   Implement and promote email best practices including A/B Testing, segmentation, dynamic content and data cleansing to increase email and campaign engagement  Support web development team with web content auditing and asset management  Ownership of email
marketing analytics and reporting including: Report creation, monitoring Database health, tracking effectiveness and efficiency across all campaigns, and hosting regular sessions to
update stakeholders on campaign performance against KPI's and best practices  Assist with implementation and training of new marketing technologies and services          Marketing Programs and Events Intern   05/2006   to   10/2011     Company Name   City  ,   State      Responsible for setting the direction and overseeing
    successful execution of Marketing strategy, member programs and events.    Responsibilities include:    Develop programs focused on community outreach, parent and member communications, student registrations, member recruitment, training events, and staff/facility management  Areas of project management include: budgeting,
    scheduling, vendor and venue due diligence, contract
    negotiations, catering selection,and
    entertainment and d√©cor  Responsible for contracts management and driving
    membership, including account renewals and program sales; Increased year over year membership contracts by 30%  Support accounting department where responsibilities include monthly invoicing, updating
    account receivables in billing system, and expense balancing; Increased on-time payment rates by 60%          Education      Modern Marketing Luminary Certification  :   5 Tenets of Modern Marketing   2015       Oracle Marketing Cloud Academy   City  ,   State  ,   United States             B2B Oracle Eloqua Masters  :   Marketing Automation   2013       Eloqua University   City  ,   State  ,   United States             Bachelor of Arts  :   Communication Studies   2011       San Francisco State University   City  ,   State  ,   United States             Accomplishments      Markie Awards Judge for Modern Marketing Experience 2015  Expert speaker for Eloqua University Education sessions during Modern Marketing Experience 2015  Fourth Princess titleholder in the 2014 Miss Chinatown U.S.A. Pageant   Achieved Black Sash ranking in Shaolin Kung Fu by recommendation of the Yee's Martial Arts Examining Committee, 2010         Skills      Advanced¬†Eloqua product knowledge and experience  Strong working knowledge in¬†Salesforce.com¬†implementation   In depth knowledge in project planning and leading marketing automation teams and projects¬†from ground zero  Expertise in¬†developing guidelines, best practices, and training in automation tools  Very¬†strong in managing system integration projects¬†with third party vendors  Instrumental in¬†managing multiple projects¬†simultaneously  Excellent communication, analytical, and problem solving skills with
proven ability to interact well with end users, peers, and senior
management  Affinity for logic and working independently;
Proactive, self-sufficient, and self-motivated     "
ARTS,"         4/5 GRADE TEACHER           Summary     English Teacher with excellent communication skills. Organized and driven with the innate ability to stay on task. Uses effective and efficient methods of teaching while focusing on the individual needs of each student.       Highlights          Lesson planning expertise  MS Office proficient  Schedule creation and maintenance  Academic performance evaluations              Accomplishments     Served as Head Cheer Coach for 10 students in seventh and eighth grade.  Co-sponsored Student Council and yearbook.       Experience      4/5 grade teacher    September 2015   to   Current     Company Name   Ôºç   City  ,   State      4th/5th Grade Teacher Create lesson plans and curriculum.  Develop and use a variety of assessment data to refine curricula and instructional practice.  Evaluate academic achievement through detailed analysis of student performance.  Develop and maintain cohesive and positive classroom atmosphere and culture.  Manage student behavior to ensure all students are fully engaged in learning.  Prepare lesson plans and special instructions for substitutes.  Build and maintain strong relationships with students and parents.  Provide continual assessment of student progress and maintain student education records and secured data.  Create monthly classroom newsletter to keep parents informed of class activities.          Eighth grade English/Language Arts Teacher    July 2011   to   May 2015     Company Name   Ôºç   City  ,   State      Eighth Grade English/Language Arts Teacher Create lesson plans and curriculum based on AZCCR Standards.  Develop and use a variety of assessment data to refine curricula and instructional practice.  Evaluate academic achievement through detailed analysis of student performance.  Develop and maintain cohesive and positive classroom atmosphere and culture.  Manage student behavior to ensure all students are fully engaged in learning.  Prepare lesson plans and special instructions for substitutes.  Build and maintain strong relationships with students and parents.  Provide continual assessment of student progress and maintain student education records and secured data.  Collaborate with resource specialists to meet the needs of all students.  Attend and implement professional development training and learning throughout the school year.  Highly-qualified in subject matter due to exceptional knowledge.  worked with administration to put together student's schedule Create monthly classroom newsletter to keep parents up to date Coach 7/8th grade cheerleading squad and serve as student council advisor.  Planned and implemented fundraising efforts for both extracurricular activities and philanthropic organizations.          Site Director    April 2008   to   January 2011     Company Name   Ôºç   City  ,   State      Supervise and interact with staff and children grades k-12 Create and implement RULES Insure that site meets DHS licensing standards Help to keep multipurpose room and storage area organized Greet parents and keep them informed of daily events Sign-in and account for all kids in program daily Keep bulletin board both up to date with DHS standards Create and implement duty roster Keep site files up to date and in order Evaluate and review staff performance Participate in bi-weekly staff meetings Supervise and plan special events.  Plan and implement designed curriculum.          Activity Leader    April 2007   to   April 2008     Company Name   Ôºç   City  ,   State      Supervise and interact with staff and children ages K-6 Create and implement incentive program for homework club and program Create and implement STAFF and KIDS RULES Insure that site meets DHS licensing standards Help to keep multipurpose room and storage area organized Greet parents and keep them informed of daily events Sign-in and account for all kids in program daily Keep bulletin board both up to date with DHS standards Create and implement duty roster Keep site files up to date and in order Evaluate and review staff performance Keep track of budget Attend and participate in management workshops Prepare for camps Received Fingerprint Clearance Card and DHS Directorship.          Program Manager    January 2003   to   December 2006     Company Name   Ôºç   City  ,   State      Supervise, interact and evaluate staff and children ages K-5 Create and implement incentive program for homework club and program Plan and execute special events for kids and their families Help to keep multipurpose room, and supply closet organized Greet parents and keep them informed on daily events Sign-in and account for all kids in program daily Keep bulletin board both up to date and presentable at all times Create and implement duty roster and daily activities Keep site files up to date and organized Ensure that site meets DHS licensing standards Create monthly newsletter using Microsoft Word Keep track of budget and order supplies Attend and participate in leadership workshops Provide nutrition education as part of AzNN partnership Received DHS Directorship.          Education      Bachelor of Arts   :   English Literature Adolescence Community and Education  ,   2013    University of Arizona   Ôºç   City  ,   State      English Literature Adolescence Community and Education        Associate of Arts   :   General Education  ,   2011    Central Arizona College   Ôºç   City  ,   State      General Education        Skills    academic, Arts, budget, bi, Coach 7, council, English, special events, fundraising, leadership, lesson plans, meetings, Microsoft Word, newsletter, progress, Teacher, workshops   "
ARTS,"         VIDEO DIRECTOR, EAST COAST VIDEO FOR ENTERPRISE BRANDS       Summary     Athletics have always been an integral part of my life in one way or another. After years of using my physical fitness to supplement the successes of my previous career choices, the decision to bring fitness to the forefront of my life is one that would satisfy my desire to not only continue to foster a personal healthy lifestyle but also to allow a greater platform for sharing my discoveries of healthiness with others.¬†        Highlights          Passionate about learning  Take pride in sharing accurate information  Reliable      Hard working  Physically fit  Excellent problem solver  Approachable            Accomplishments     Bicycled Across North America -¬† May 14th to July 4th 2007  Start: New Jersey  End: San Francisco       Experience      Video Director, East Coast Video for Enterprise Brands     Jan 2015   to   Aug 2017      Company Name   Ôºç   City  ,   State   Developed better interpersonal skills while directing highly accomplished business individuals.       Producer/Cinematographer/Lead Editor     May 2009   to   Apr 2015      Company Name   Ôºç   City  ,   State   Demonstrated my drive, work ethic and ability to learn new skills quickly by establishing my own company while keeping it profitable for six years.¬†       Manager of Fine Arts     Jan 2007   to   May 2009      Company Name   Ôºç   City  ,   State   Demonstrated ability to multitask and stay focused by managing multiple projects at a time and always finishing before deadlines.       Education      Bachelor of Arts  ,   electric bass   2006     Berklee College of Music   Ôºç   City  ,   State  ,   us    Graduated Cum Laude  2006 Most Improved Electric Bassist        Skills      CPT Certified with NASM  Adult and Pediatric CPR/AED¬†     "
ARTS,"         MIDDLE SCHOOL PRINCIPAL         Executive Profile    To obtain the job that continues to expand my administrative experience working with staff, students and parents to develop a shared vision and leading school community in achieving those goals. I firmly believe that all children deserve to have every opportunity to learn in a positive, supportive environment as well as have a multitude of opportunities to discover and explore areas of interest helping them to develop into a well-rounded individual who will succeed in the twenty-first century.
I believe that true leaders exhibit habits of mind and model the expectations they have of their employees. I believe two critical components of successful leadership are positive relationships and transparency.      Skill Highlights          Leadership/communication skills  Human resources  Employee relations  Self-motivated       Customer-oriented  Training and Development  Team Player  Organizational Skills  Performance Evaluations            Core Accomplishments      MS/HS Language Arts and Psychology Teacher At-Risk Program Coordinator North Central Accreditation Team Building Co-Chairperson Editor of the district's newsletter, Signal Student Council Advisor Odyssey of the Mind Coach Cheerleading Coach MS Track Coach CURRICULA, ASSESSMENT AND DATA MANAGEMENT EXPERIENCE AND TRAINING Training in current state laws and regulations for public and special education.  Trainings in current state laws and regulations on evaluation, Teachers' Tenure Act, and corrective discipline with employees.  Implemented The Thoughtful Classroom Teacher Evaluation System, MCEE pilot program with University of Michigan.  Principals' NCLB and Title I Boot Camp.  Extensive training in best instructional practices in the classroom, including Superintendents in the Classroom, Research on the Adolescent Brain and how it impacts the classroom, 21st century skills in the classroom, and Nonviolent Crisis Intervention.  Classroom observation and evaluation training including, Three Minute Classroom Walk-through, Classroom Walk-through, Charlotte Danielson, and The Thoughtful Classroom Teacher.  Using data to drive instruction in the classroom, including Data 4 Student Success, National Middle School Conference, Data Teams, and Summer Learning and Data Retreat.  Professional Development in becoming a successful building leader in education, including Cognitive Coaching, Second Order Change and Distributive Leadership, How Leadership Influences Student Learning, In Search of School Leadership, Cultivating a Climate of Change, and Teacher Leader Skills.  Student transition from the middle school to the high school.  Determining, implementing and monitoring school improvement processes, goals and activities.  Framework for Understanding Poverty and how to work with families and students living with such circumstances.  Implementing and monitoring reading and writing workshops in the secondary classroom through using Lucy Calkins, Daily 5, Caf√©, John Collins Writing program and Reading Apprenticeship: Rethinking Secondary Literacy Strategies in the Classroom.  School Safety Training with Emmett Township and Calhoun County Sherriff Departments Harper Creek Middle School has met AYP every year.        Professional Experience      Company Name     July 2008   to   June 2015     Middle School Principal   City  ,   State      Supervised and evaluated certified and non-certified staff.  Implemented a pilot program from the MCEE for a new staff evaluation model.  Supervised general and special education teachers and maintained accountability for meeting legal expectations for students with an IEP, 504, Title I services, or at-risk services.  Planned and implemented  book studies with the MS teachers: What Great Teachers Do Differently, by Todd Whitaker 2008 Jigsaw format from multiple resources on differentiation 2009 Effective Grading Practices, by Doug Reeves 2011 A Framework for Understanding Poverty, by Ruby Payne 2012 Mentored teachers, counselors, social workers, student support specialists and a vice principal.  Provided professional development and classroom support for the use of district and building curricula, including Lucy Calkins, Daily 5, CMP, BCAMSC Kits, and John Collins Writing.  Empowered staff to work on school improvement teams and professional learning communities focusing on using student data to drive instructional decisions.  Analyzed student data and facilitated instructional decisions based on the data with MS teachers.  Developed and maintained a culture focused on student learning.  Communicated with parents regarding academic, behavioral and emotional issues regarding their students.  Supervised and maintained the athletic program at HCMS.  Planned educational meetings for parents regarding curriculum and social issues facing their children.  Facilitated a Title I audit and met requirements for the changes required.  Mediated and resolved student issues between students and staff.  Participated as a contributing member of the Administrative Team including, but not limited to district professional development.  Collaboratively worked with staff to design and implement varied interventions blending the RTI model and a new middle school schedule servicing children identified as at-risk.  Worked with staff to develop a differentiated instructional approach to teaching and learning within the classrooms.          Company Name     August 2005   to   July 2008     Assistant Middle School Principal   City  ,   State      Evaluated certified and non-certified staff.  Supervised multiple extra-curricular activities for middle school students.  Assisted in planning and implementing transition activities for blending fifth and sixth grade teachers, students, and families to the middle school.  Assisted in planning and implementing school improvement and professional development for MS staff.  Supervised special education teachers and maintained accountability for meeting legal expectations of IEP.  Educated students and families on the academic and behavioral expectations for students while at the middle school.  Handled student and staff disciplinary issues.  Worked cooperatively with multiple employees in the district.  Provided professional development for district bus drivers on how to build positive relationships with students in order to establish and maintain behavioral expectations while transporting students.          Company Name     June 1999   to   July 2005     High School Language Arts Teacher   City  ,   State      K-12 Career Preparation Coordinator.  Coordinator of HS At-Risk Programming.  Freshmen Class Advisor.          Company Name     August 1994   to   June 1999     Student Government Advisor   City  ,   State      School Improvement Team Committee Chairperson.  OEA Negotiating Team member.          Education      Western Michigan University     December 2000       Master of Arts  :   Educational Leadership    City  ,   State      Educational Leadership        Hillsdale College     May 1993       Bachelor of Arts  :   English and Psychology    City  ,   State      English and Psychology        Secondary Teaching Certificate              Interests    Advanced Math 7 and Algebra I added to MS Curriculum Lego Robotics
	Girls on the Run National Junior Honor Society HCMS participates in American Heart Association's Red Out Game Additional Clubs added at middle school: Football, Lacrosse, and Competitive Cheerleading
VOLUNTEER EXPERIENCE Girls on the Run, Calhoun County, MI American Heart Association, Kalamazoo, MI      Professional Affiliations    Michigan Association of Secondary School Principals National Association of Secondary School Principals Association Supervision for Curriculum Development Harper Creek Optimist Club      Additional Information      Advanced Math 7 and Algebra I added to MS Curriculum Lego Robotics
	Girls on the Run National Junior Honor Society HCMS participates in American Heart Association's Red Out Game Additional Clubs added at middle school: Football, Lacrosse, and Competitive Cheerleading
VOLUNTEER EXPERIENCE Girls on the Run, Calhoun County, MI American Heart Association, Kalamazoo, MI        Skills    academic, Administrative, approach, book, drivers, legal, meetings, Negotiating, Programming, Teaching   "
ARTS,"         LINE ATTENDANT       Summary     Results-oriented Supervisor with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.       Highlights          CERTIFICATIONS/SKILLS:  Team player  Excellent multi-tasker  Strong communication skills  Cash handling accuracy  Microsoft Word Experience  Talent in obtaining/charting vital signs  Leadership skills  CPR/First Aid Certification  OSHA Certificate  Microsoft Excel Experience          Store opening and closing procedures  Outstanding communication skills  Outstanding communication skills  Training and development               Accomplishments     Competitive Analysis   Performed competitive analysis to make recommendations for future company growth.     Competitive Analysis   Performed competitive analysis to make recommendations for future company growth.          Experience      Line Attendant     Nov 2009   to   Sep 2014      Company Name   Ôºç   City  ,   State     Directed and supervised employees engage in sales, inventory-taking and reconciling cash receipts, or in performing services for customers.  Offered exceptional customer service to differentiate and promote the company brand  Assigned employees to specific duties, scheduled break, assuring they go on time accordingly.  Monitored sales activities to ensure that customers receive satisfactory service and quality goods.  Recommend, selected, and helped locate and obtain merchandise based on customer needs and desires  Called other stores within the area to find desired items  Helped customers try on and fit merchandise  Greeted customers and ascertain what each customer wants and needs  Responded to written and telephone requests for particular items for customers  Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices  Answered and directed phone calls to assigned employees  Unloaded, picked, staged and loaded products for shipping  Rotated stock by code and receiving date  Transported goods from racks, shelves and vehicles.  Replenished floor stock and processed shipments to ensure product availability for customers  Upheld stock levels and proper pricing for multiple product lines.  Supervised material flow, storage and global order fulfillment.  Transported goods from racks, shelves and vehicles.  Worked at a rapid pace to meet tight deadlines.  Banded, wrapped, packaged and cleared equipment.         Crew leader     Apr 2009   to   Feb 2010      Company Name   Ôºç   City  ,   State     Cooked and prepared food for customers according to the corporate guidelines  Used an electronic temperature gauge to ensure food is cooked to the FDA guidelines  Packaged food, places the food in a bag and delivers the food to the customer  Ensured quality assurance in reference to food and customer service standards  Directed storage, preparation and serving of refreshments by other workers at Restaurant  Called out and verified food orders in drive-in restaurant  Read food order slip, received verbal instructions as to food required by patron and prepared food according to instructions  Cleaned work area and food preparation equipment         Medical Assistant Externship     Aug 2008   to   Sep 2008      Company Name   Ôºç   City  ,   State     Performed general office duties such as answering telephones, taking dictation and completing insurance forms and making appointments  Showed patients to examination rooms and prepared them for the physician  Cleaned and sterilized instruments and disposed of contaminated supplies  Interviewed patients to obtain medical information and measured their vital signs, weight, and height  Recorded patients' medical history, vital statistics and information such as test results in medical records  Collected blood, tissue and other laboratory specimens, logged the specimens, and prepared them for testing         Seasonal Culinary Arts Caf√© Hostess     Apr 2008   to   Oct 2008      Company Name   Ôºç   City  ,   State     Sold and served refreshments to customers  Recorded sales, using cash register  Delivered orders to kitchens, and picked up and served food when it was ready  Brewed coffee and tea, and filled containers with requested beverages  Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes, and fountain equipment         Seasonal Sales Associate     Oct 2007   to   Jan 2008      Company Name   Ôºç   City  ,   State     Described merchandise and explained use, operation, and care of merchandise to customers  Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires  Cleaned shelves, counters, and tables  Greeted customers and ascertained what each customer wanted and needed  Ticketed, arranged and displayed merchandise to promote sales  Computed sales prices, totaled purchases and received and processed cash and credit payment         Education      Diploma  ,   Medical    Sanford-Brown Institute   Ôºç   City  ,   State  ,   US   Sanford-Brown Institute Medical Assistant Diploma: Trevose, PA August 2007 to September 2008       Certifications    Medical Assistant Diploma Medical Assistant CPR OSHA Certificate       Skills    Customer Service, Receptionist, Retail Sales, Cash, Sales, In Sales, Inventory, Reconciling, Sales Activities, Sales And, Security, Security Practices, Telephone, Medical Assistant, Fulfillment, Material Flow, Medical Assistant Diploma, Fda, Quality Assurance, Associate, Cash Register, Cash Handling, Cpr, Cpr/, Excel, Excellent Multi-tasker, Leadership Skills, Microsoft Excel, Microsoft Word, Multi-tasker, Osha Certificate, Strong Communication Skills, Team Player, Word, Pricing, Shipping, Credit, Promote Sales, Sales Associate, Answering, Dictation, General Office, General Office Duties, Laboratory, Medical Records, Statistics, Telephones, Testing   "
ARTS,"         CREATIVE DIRECTOR         Career Focus    Creative Director, Graphic Artist, Studio Artist, Data Analyst, Sales and Marketing Representative - I have extensive experience with creating and directing page layout and collateral design. I am a self-motivated, detail-oriented designer and problem solver. I can conceptualize and execute visuals in a fast-paced environment, while maintaining accuracy and quality of the finished product. I often implement some of my skills as a professional Fine artist and Illustration artist to add a unique spin to many projects when the objective merits it. Clean, contemporary layouts with logical use of typography are my style.      Summary of Skills          Adobe CS: Acrobat, InDesign, Illustrator & Photoshop; Dreamweaver  Microsoft Office: Excel, Word, Access & PowerPoint;  MySQL, Citrix, Retrieve, HTML, Dynamic HTML  Photography, Illustration, oil and acrylic  painting, drawing & mural work, tile working  Furniture restoration and re-invention  Basic knowledge of JavaScript and Eclipse              Accomplishments      Product Roll-Out ¬†   Responsible for marketing for product launch including public relations, direct mail pieces, trade shows, sales training and e-mail campaign.         Professional Experience      Company Name     January 2002   to   January 2015     Creative Director   City  ,   State      Mentored our restructured Sales and Marketing Department which over saw web site design, web advertising, conference banners and ad creation for promotional marketing and catalog layouts.  Responsible for: new logo creation and branding of new products, motivating and problem solving.  I have also taken on the role of Data Analyst over the past 7 years - I pull data from various sources including, but not limited to: Citrix, Retrieve, ftp sources, various client websites, IRI, and directly from the clients themselves with increases in return time to our clients by over 60%.  Managed and met aggressive personal and team deadlines, handled changing priorities, while adhering to strategy, accuracy and time lines.  CLIENTS: Elizabeth Arden, Reckitt Benckiser, PepsiCo, Kraft, Maple Flooring, Acosta, Green Mountain Coffee, SC Johnson Helped to design and develop our latest version of NetBench, Ironbridge's robust data warehousing software.  Rebranded and developed identity for all of our existing and new products this past year.  Took on responsibilities over the past 5 years within our Sales and Marketing Department as a Sales Representative for various conferences and business trips to target current and potential clients in introducing new and updated products.  As well as being a liaison to our largest client on a weekly basis.  Work closely with marketing staff and clients to ensure that visual content is compelling, effective and on strategy.  Consult with marketing department on promotional and collateral material.  Took designs from concept to completion.  Art directed and designed custom publishing material for print and promotional materials.  Print work featured in CGM - Consumer Goods Magazine as well as other periodicals as they pertained to conferences and events.          Company Name     April 1999   to   February 2016     Professional Studio Artist/Graphic Artist   City  ,   State      RESPONSIBILITIES: Create art work for gallery display and sale as well as provide work to various charities, events and silent auctions (public as well as private).  Teach classes on painting and life drawing.  Worked with furniture for restoration and reinvention.  Produced marketing materials and studio announcements for various groups and individuals.  CLIENTS:  Leukemia and Lymphoma Society, Susan G Komen Foundation, CAR, Slant, Douglas Frohman, Cornelia Arts Building, Girls Rock! Chicago, Cancer Research and Charity funding Chicago, Delaware Street Capital, Southern Wine and Spirits.          Company Name     August 2000   to   October 2002     Art Director/Graphic Designer   City  ,   State      Work directly with clients to provide images used for instructional booklets and large volume catalogs, as well as producing warning labels for various products with tight deadlines and strict accuracy.  I created original product packaging and branding for our largest clients.  CLIENTS: Elkay Manufacturing, Spitfire Spark Plugs, NAF Graphic Arts Firm, Inverness Golf Club, Ironbridge Software Art directed and designed catalog layouts.  Heavy image manipulation for various clients products and equipment photo shoots Created line art for all instructions manuals for our clients Produced and designed original packaging for clients products Branded many products and concepts for clients as well as in house Designed and produced News Letter for LCH  - The Lake County Haven with support of Master Arts, Inc.  Created all sales and Marketing materials for Master Arts, Inc.  Worked directly with proofing department to create effect layouts for numerous instruction manuals brochures and catalogs.  Website layout and design.          Company Name     December 1994   to   July 1998     Medical Billing for Radiology Department   City  ,   State      Working with medical records as well as insurance company information to locate patient information for updating medical records as well as updating contact information for patients.  I ran all the documentation and brought all records up to speed for the whole department.  I worked independently the majority of the time while referring to pertinent medical staff and historical data at various intervals.  Worked with proprietary medical record software to update patient information Blended data from various insurance providers to add to the hospitals billing systems Learned and used medical shorthand coding to update and override incorrect information in the hospital's proprietary system Increased current and updated insurance and billable data over 30% in the first year and 22% over that the following years as a medical biller.          Education      Drake University     June 2000       Bachelor of Arts  :   Art, Painting, Graphic Design    City  ,   State       Studied to earn a double major with an emphasis in painting and the study of art history while also pursuing a minor degree in graphic design. I went on to receive additional training as a teacher for adults who want to engage in the fine arts as a second career while mentoring several young students to further their art education over the course of the past 6 years.         College of DuPage     1998       Associate of Arts  :   Painting and Graphic Design    City  ,   State       Painting with a minor in Graphic Design.          Professional Affiliations     I have worked with many non for profit organizations over the years as well as many charities to which I have provided art work.       Skills     Painting with acrylic and oils, the creative suite Adobe CS, Dreamweaver, photo, Photoshop, ad, advertising, Arts, Art, banners, Basic, billing systems, branding, brochures, Cancer, catalogs, catalog, Citrix, concept, conferences, content, SC, creativity, CLIENTS, client, Data Analyst, data warehousing, documentation, Dynamic HTML, Eclipse, ftp, Graphic Arts, drawing, HTML, Illustration, Illustrator, image, InDesign, instruction, insurance, JavaScript, layout and design, logo creation, Maple, marketing, Marketing materials, Access, Excel, Microsoft Office, PowerPoint, Word, MySQL, oil, packaging, painting, Photography, problem solving, producing, coding, promotional materials, proofing, Research, Sales, shorthand, strategy, Team Player, web site design, Website, websites    "
ARTS,"         I.T. SUPPORT TECHNICIAN/SPECIALIST       Career Overview     I have Over 20 years' experience working with customers\users through Martial Arts Businesses that I have owned. During this time I received first hand experience in  Sales and business management.   I started training for a career in I.T. after I decided to transition from Martial Arts to an I.T. related field. In 2012 I started working as an Intern at Southern Crescent Technical College while I was going to college there. I have  I.T. Technician experience in working with and managing help-desk operations.     Because I have to work one on one with customers/clients I am proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. I feel that I am a dynamic computer technician experienced in most aspects of hardware, software and operating systems maintenance and repair. Through my training at SCTC I Possess knowledge of advanced diagnostic techniques.      I received my degree in the Networking field for CISCO and MICROSOFT at Southern Crescent Technical College and currently pursuing further education and certification in Network Management at Western Governors University. My main professional goal is to become a network administrator and to receive the education required to become certified in networking and its related fields. I can add a great sense of professionalism to your company while being a hard worker and getting the job done right.         Qualifications          LAN aptitude  MS Office proficiency  Exceptional troubleshooter  Enjoys troubleshooting problems.  Is highly motivated and very customer service- focused  Sound judgment       Proficient in AVG, Printers, PC Security systems  MS Office proficiency  LAN aptitude  Has extensive knowledge in Virus and spyware removal            Technical Skills        Skills    Experience    Total Years    Last Used    Desktop and Laptop systems    Expert    5    2015    Active Directory    Experience    5    2015    Computer installation    Expert    5    2015    Computer Troubleshooting    Expert    5    2015    Software installation\upgrading    Expert    5    2015    Windows Server 2008 R2    Novice    5    2015    Microsoft Office Suite    Experienced    5    2015    VOIP Phone Installation    Experienced    5    2015    Virus\\Spyware Removal    Expert    5    2015          Accomplishments     1.  3 time recipient of the ""Ducks in a Row"" Award from Southern Crescent Technical College 2013. 2.   2.  Diagnosed hardware and software failures and resolved technical issues with a 90% success rate.  3.  On average closes more tickets than any other Technical Support Specialist in SCTECH.  4.   I corrected a problem with a switch that had plagued our School's ADDS class in which the imaging process was incredibly slow. I found the problem to be a mismatch in the speed setting. While some ports were on Full Duplex others were on Auto. Setting all ports to Auto fixed the problem. This was done within my first 3 months as a tech.       Work Experience      I.T. Support Technician/Specialist   01/2011   to   Current     Company Name   City  ,   State       By remote or on location, I respond to tickets given by Faculty and Staff through a helpdesk system.    Tickets range from basic computer problems to networking problems regarding Cisco switches.   I have worked with the installation of voip phones, Risevision software for signage, and developed the installation procedures and currently oversee the installation of iTALC class management software.   I have also worked with the Kaseya management system in remote desktop operations and auto workstation updating procedures.   I have been involved with inventory control procedures and understand the importance of keeping an accurate item inventory.  I make sure I am professional and cordial in my dealings with the people I work with. My duties included leaving the customers\end users more knowledgeable, with the problem fixed and with a smile on their face.          Children's Program Developer/Operations Manager   01/2009   to   01/2011     Company Name   City  ,   State       I over saw the day to day operations, sold memberships, retail goods, upgrade packages.   I Taught martial arts classes and designed curriculum programs and taught martial arts to children and adults.   I solved problems between customers and management and talked frequently on a one on one basis with customers.   I was effective at increasing sales revenue and membership count.   This position gave me an edge in the ability to serve customers with focus and respect.          Instructor/Owner   01/2005   to   01/2009     Company Name   City  ,   State       I over saw the day to day operations, sold memberships, retail goods, upgrade packages, designed curriculum programs and taught martial arts to children and adults.  I solved problems between customers and management and talked frequently on a one on one basis with customers.  I was effective at increasing sales revenue and membership count.  I also had the chance to experience the selling of this business to a new owner.          Technical Support   01/2005   to   01/2006     Company Name   City  ,   State       I solved problems over the phone with a user of a software package designed to build picture frames.  Problems included computer based as well as physical problems with design of picture frames.  I was able to learn how to talk to people over the phone to show them respect and be upbeat and exciting.          Education and Training      Bachelor of Science  :   Network Administration   2017       Western Governors University   City  ,   State  ,   USA      I am Currently Enrolled          Associates of Applied Technology  :   Networking Cisco and Microsoft   2012       SouthernSouthern Crescent Technical College          Griffin   City  ,   State  ,   USA     GPA:   Graduated Summa Cum-Laude     Networking Cisco and Microsoft Graduated Summa Cum-Laude         High School Diploma  :   High School   1991       Griffin High School   City  ,   State  ,   USA             Skills     Comptia Project+ Certification  CIS Web Design Specialist Certification    "
ARTS,"         BUDGET AND ADMINISTRATION MANAGER           Experience     01/2016   to   01/2017     Budget and Administration Manager    Company Name   Ôºç   City  ,   State      Responsible for providing financial explanation of a $3M budget for the division of Information Technology.  Upheld the processes, policies and procedures as specified by finance.  Provided financial plans for new year, mid-year and closing of the financial year based on upcoming projects.  Created contracts with vendors and individuals who will be providing services for Information Technology.  Worked closely with Human Resources to ensure that all positions are recorded and can be financially accommodated.  Ensured that all monthly invoices were processed in a timely manner.  Liaison between federation and vendors to ensure that all documentation was received for them become approved partners who cleared to work with the Federation.  Managed payments of invoices for the Information Technology.         01/2006   to   01/2016     Administrative Aide II    Company Name   Ôºç   City  ,   State      Maintained the critical day-to-day office confidentiality.  Participated in departmental financial planning based on needs for upcoming academic year.  Reconciled departmental credit card accounts for Chief of Staff and Director of Global Communications while upholding the policies of the card.  Provided customer services to high profile guests in person and over the phone.  Collaborated with various departments with day-to-day activities and special projects.  Worked on special events including the 40 Acres and a Mule Anniversary Gala; Kept a detailed record of all donations including items to be auctioned.  Participated in the hiring process and day to day management of casual student worker.  Collaborated with Assistant Dean for Administration on numerous projects including Tisch admissions for 100 - 125 applicants for Early Decision I & II, Regular Decision Transfers, Graduate Students and the Summer High School Programs.  Prioritized inquiries to the Dean, acting as liaison.  Direct general inquiries to appropriate contacts and/or departments, utilizing knowledge of school and university organization, policies and procedures.  Drafted, customized and edited correspondences for the Dean and the department.  Managed all Tisch housing apartments.  Ordered departmental supplies based on actual departmental budget.  Volunteered to participate in the Freshman Follow-Up which ensured that freshman and students new to the school were adjusting well to life at NYU.  Established and maintain departmental filing system, securing documents of a confidential nature.  General clerical responsibilities include maintaining departmental calendar, processing budgets, tracking staff attendance and submitting timesheets to Human Resources, maintaining office supplies.         01/2001   to   01/2006     Administrative Aide    Company Name   Ôºç   City  ,   State      Researched potential donors for the Prospect List used to expand the donor list.  Created excel worksheets on prospect donors, tracking giving habits and preferences.  Organized events, including the Sundance Reception for Tisch School of the Arts and the annual Wasserman Award Reception for that year's scholarship recipients.  Maintained and updated the list of the members of the Dean's Council, including highly confidential personal information for numerous high-profile donors.  Updated and maintained Advance database to track prospects and donors, including parents, students, and faculty of the university and promised or received gifts.  Coordinated travel arrangements for Associate Dean of External Affairs and staff.  Prepared documentation and materials for grant applications to support the school.  Created and edited correspondences, including mass mailings to Dean's Council Members, Prospective Donors, and parents.  General clerical responsibilities included tracking departmental expenses to plan for new budget year, processing and reconciling budgets, coordinating meetings both within and outside of the department, submitting staff timesheets to Human Resources, maintained office supplies and files, responding to in-person and telephone inquiries.          Education and Training     2015     MS  :   Human Resources Management    WALDEN UNIVERSITY   Ôºç   City  ,   State      Human Resources Management       2001     BA  :   Comparative Humanities    SUNY OLD WESTBURY   Ôºç   City  ,   State      Comparative Humanities        Skills    academic, Arts, budgets, budget, clerical, closing, contracts, Council, credit, customer services, database, documentation, special events, filing, finance, financial, financial planning, grant applications, hiring, Human Resources, Information Technology, Director, materials, meetings, excel, office, policies, processes, Reception, reconciling, telephone, phone, travel arrangements     "
ARTS,"         FIELD SUPPORT SPECILIST         Summary     Technology support representative providing workstation and application support. Provides end-user support via phone in a service desk environment. Installs, troubleshoots, maintains and uses a variety of computer systems, software and peripheral devices.¬†       Highlights            Network traces         Technical standards and deliverables      Critical thinker    Technical standards and deliverables    Telecommunications field service   Network security      Network protocols                                Proficient in Internet Technologies  Proficient in Windows  MS Office proficiency    Efficient data management    Excellent communicator     Cisco routers and switches      Supporting IP Telephony     Visio  Analysis and problem solving            Education      Master of Science  :  Network Communications Management   2016     Keller Graduate School of Management  ,   City  ,   State  ,   United States of America        3.15 GPA        Master's Degree of Network Communications Management          Concentration in Technology Apps 3.35 GPA¬†          Completed data model normalization          Process modeling          Object oriented analysis          Created Entity Relationship Diagrams in MS Visio          Knowledge of user interface design              Bachelor of Science  :  Interdisciplinary Studies with a concentration in Mathematics   2003     Texas Southern University  ,   City  ,   State  ,   United States of America        3.1 GPA      Coursework in  Interdisciplinary¬† ¬†Studies, Mathematics, Elementary and Middle School Education             Experience      Company Name    City  ,   State    Field Support Specilist   06/2017   to   Current       Download radio and alarm panel programming information into new/existing accounts in response to telephone requests.  Provide real-time installation quotes to field technicians and limited technical support to customers.¬†¬†Enter order information into the system for technician upsells and process payments as applicable.  Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests.  Process data changes received via mail, fax, phone or internal ticket on Informix and MasterMind.  Supports reps with CPQ and Matrix  Schedules new installations and add-on equipment (Order Entry)Supports system and device upgrades  Verifies customer contract/billing accuracy  Captures, maintains and verifies customer information with painstaking attention to detail   Utilizes contingency plans during system outages to continue to support our internal customers  Provides site redundancy for Home Heath Provisioning and Technical Assistance Groups          Company Name    City  ,   State    Technical Support Representative   01/2017   to   01/2017       Customer service role providing technical & customer service support via phone & video chat, to customers who require assistance navigating or trouble shooting issues they may experience within Intuit and Turbo Tax Products.    Resolved customer complaints and concerns with strong verbal and negotiation skills.       Provided thorough support and problem resolution for customers.   Managed IT setup and service requests for  Intuit and Turbo Tax   .          Company Name    City  ,   State    8th Grade Reading/ Language Arts Teacher   01/2005   to   Current       Prepares lessons ¬†reflecting ¬†accommodations for differences in student learning styles    Provide a variety of planned learning experiences integrating different learning methods in order to motivate and inspire students.  Develop lessons with district mission in mind, aligned to district and state instructional goals and objectives and subject area  Maintain a classroom environment that promote safe, effective learning  Continuously engage with students, parents, and community members to advance student outcomes  Establish and implement effective classroom management procedures  Create systems to monitor and assess student learning  Collaborate with professional staff to identify and address student needs regarding health and learning styles¬†  Be available for counseling with students and parents before and after school   Keep accurate records of student information; compile, maintain, and file all reports, records, and other documents required by the school and district  Present subject matter according to guidelines established by Texas Education Agency, Board of Trustee policies, and administrative regulations          Company Name    City  ,   State    Customer Service   06/2000   to   08/2003        Collected customer feedback and made process changes to exceed customer satisfaction goals.      Provided accurate and appropriate information in response to customer inquiries.      Demonstrated mastery of customer service call script within specified timeframes.     Addressed customer service inquiries in a timely and accurate fashion.            Skills      Knowledge of Telecom industry  Experience in 2-way radio systems, satellite systems and FCC/FAA  Functional understanding of 802.11, Wireless VOIP protocols and Wireless Mobility  Proficient in Network Protocols TCP/IP/SIP/MGCP/SCCP/MPLS  Windows 7, Windows 10-           Active Directory-   TCP/IP networking-   Tablet Technologies-   Smartphone technologies-   Microsoft Office proficiency-   Messaging technologies including but not limited to Exchange and SMTP-   Wireless technologies-   VPN technologies-   PC Security-   Telecommunications-   Web Technologies-   Video Conferencing     "
ARTS,"         EXECUTIVE DIRECTOR       Professional Summary     Visionary and motivated hospitality leader with over twenty-five years of experience in project management and financial administration in both public and private sectors. Possess an established track record of creating and implementing programs and long term business strategies aimed at company growth. Passionate about providing healthy nutritious options and enhancing wellness for youth and communities.        Core Qualifications          Small business development  Public relations and community outreach in private and public sectors  Teaching, training, and public speaking       Non-profit administration  Leadership and team building  Budget administration            Experience      Executive Director     Oct 2008   to   Current      Company Name   -   City  ,   State     Set policies consistent with the mission of the foundation   Supervised work flow, design, and delivery of foundation initiatives for strategic plan   Built strong diplomatic relationships with government agencies and officials   Successfully secured over one million dollars in grant funds for the foundation   Developed training programs for restaurants and hotels   Created new revenue streams to achieve financial solvency for the foundation   Supervise partnership with thirty-five high schools in state culinary and restaurant management programs.         Owner and Operator     Mar 1998   to   Sep 2006      Company Name   -   City  ,   State     Served as President and Chief Operating Officer.  Directed daily operations including financial, human resources, marketing, inventory control, and customer relations to generate optimal revenue streams.         Director of Culinary Arts and Hospitality Management Division     Sep 1984   to   Sep 2008      Company Name   -   City  ,   State     Administered all curricular, administrative and financial aspects of the division   Lead program evaluation efforts and created strategic plan to develop and enhance program offerings   Managed annual budget of up $750,000  Provided leadership for planning new and improved labs and staff development to optimize student success  Implemented and evaluated programs and activities to insure that the advisory committee functions in a matter consistent with accreditation standards   Participated in professional development activities and programs as required by accreditation and regulatory agencies   Coordinated all faculty orientation and training   Managed all foodservice and catering operations for the college and McIntyre Hall Performing Arts Center   Served on the committee to design NW Career and Technical Skills Center   Taught numerous courses including: Advanced Culinary, Restaurant Management, Customer Service, and Nutrition   Developed restaurant management training program for Swinomish tribal members   Developed and taught hospitality training program for DSHS work first initiative   Taught senior level coursework for Washington State University Hotel and Restaurant Administration program.         Education      Bachelor of Arts  ,   Hotel and Restaurant Administration    Washington State University   -   City  ,   State      Hotel and Restaurant Administration        Professional Affiliations      FMP Food Service Management Professional National Restaurant Association  CFBE Certified Food and Beverage Executive American Hotel and Lodging Association  Certified Instructor in Advance Food Safety, Serving Alcohol Responsively, Nutrition, and Restaurant Management: National Restaurant Association  Certified Personal and Group Fitness Instructor, WITS World Instructor Training School, and NCSF National Council on Strength and Fitness                                                    Accomplishments      Awarded the Presidents Medal: American Culinary Federation         Served on the board of directors for the American Culinary Federation ACF                                     Served as president of the American Culinary Federation Accreditation Commission                        Served as president of the Washington Association of Occupational Educators                                Represented post-secondary hospitality education on The Council for Hotel, Restaurant and Institutional Education delegation to the former Soviet Union and Czechoslovakia                      Successfully opened and operated a seafood food restaurant reaching annual sales of 1 million and a 7% net profit.                                                                                                                          Served as the Council for Hotel, Restaurant, and Institutional Education ambassador to the People's Republic of China lecturing on tourism and hospitality management                          Skagit Community Foundation Board Member             "
ARTS,"          AS       K-12 PRINCIPAL           Professional Summary     Committed and passionate, K-12 educational leader and lifelong learner with effective communication skills and 10 years of experience. Builds trusting, authentic relationships with students, staff, and parents. Believes in analyzing and synthesizing classroom, district, and state assessment data to drive instruction.       Work History      Company Name   -   K-12 Principal    City  ,   State        08/2011   -    Current      Provided teacher feedback from formal and informal observations and walk-throughs.  Built trusting and authentic relationships with staff, students, parents, and community members.  Helped create and support teacher professional goals.  Developed and implemented ""AM Seminar"" district-wide K-12 morning math and reading intervention program that included free breakfast program.  Developed curriculum for new teacher induction program and facilitated induction classes.  Facilitated monthly district-wide PLC's, and bi-monthly school-wide PLC's MTSS's.  Developed 3 monthly staff agendas (one for each building)  Trained teachers on effective teaching techniques, classroom management strategies and behavior modification.  Developed and built positive behavior support program in all three buildings (elementary, middle, and high school).  Presented data and other important instructional information regularly to school board.  Modeled engaging, and rigorous instruction based on best practices.  Mentored and supported new and struggling teachers.  Worked with staff to resolve issues.  Built authentic and trusting relationships with parents, staff, and community members.  Monitored and managed student discipline policies in all three buildings.  Facilitated MTSS and PLC meetings that focused on using data to drive classroom instruction.  Provided training opportunities for teachers (both inside and outside of district).  Scheduled and facilitated teacher Interviews.  Modeled expected and appropriate leadership to promote positive interaction with teachers, students, and families.  Communicated regularly  Developed and implemented school policies and procedures in all three schools.  Researched and and shared instructional strategies to optimize education effectiveness.  Assessed current academic programs throughout each year to determine success.  Facilitated continued professional development for teaching staff through implementation of quality curriculum training and appropriation of necessary resources.         Company Name   -   Sixth Grade Middle School Language Arts Teacher    City  ,   State        08/2009   -   07/2012     Developed and implement school-wide middle school homework policy.  Helped students develop important learning skills and good study habits useful in trade school or college education.  Consulted often with head of langrage arts department teacher for support and advice when needed.  Served on reading workshop committee and PBIS team.  Developed weekly lesson plans and collaborated with special education teacher and partner.  Established high academic expectations and clear classroom rules and procedures.  Established appropriate deadlines and provided complete instructions for reading and writing assignments and homework.  Contacted parents regularly to provide information regarding assignments, projects, and assessments.  Delivered engaging and rigorous instruction based on Colorado Academic State Standards.  Analyzed student data using classroom, district, and state assessments to guide classroom instruction.  Trained to administer assessments and standardized tests to evaluate student progress.  Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement.  Developed strong and trusting relationships with peers.  Built deep and authentic relationships with students and their families.  Offered support and guidance when students struggled academically and/or socially. Provided personal guidance for students struggling both in and out of classrooms, maintaining professionalism while helping students feel safe.  Kept classroom organized, clean, and safe for all students and visitors.  Three years of highest reading and writing student growth and achievement in school on CSAP.  Two years 70% at grade level         Company Name   -   Elementary Teacher     City  ,   State        08/2006   -   07/2008     Taught 6th grade (2006-2007 school year).  Taught 4th grade (2007-2008 school year)  Communicated student progress, academic difficulties or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.  Developed and implemented classroom procedures that provided safe learning environment.  Provided focused instruction group, small group, and individualized at work.  Developed and organized reading and math stations.  Organized classroom supplies and decorated classroom walls to celebrate student achievements to create fun, nurturing settings and meet learning n  Collaborated with student parents to plan classroom parties.  Prepared materials for lessons, assignments and assessments and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.           Skills       Relationship building and networking  Policy and procedure adherence  Common Core learning standards      Group facilitation and presentations  Elementary, Middle, and High School Education  High Performance Standards         Education      12/2008          Western Governors University    City  ,   State      Master of Science     :    Educational Leadership              12/2005          Western Governors University    City  ,   State      Master of Arts     :    K-8 Teaching               12/1996          Colorado Mesa University    City        Bachelor of Arts     :    Mass Communication                 "
ARTS,"         PRODUCTION ASSISTANT INTERN       Summary     Energetic and dedicated film student currently completing degree in media management and production. Strong interests in creative development, character writing and acting.       Experience      Production assistant intern     Oct 2015   to   Jan 2016      Company Name   Ôºç   City  ,   State     Assist casting directors, producers and actors with audition process  Organize schedules, video and audio files  Handle cameras and various production equipment  Assisting with setup for printer and profiling  Assist with locked computer account¬†         Social media relations intern/ Teacher assistant     Jul 2015   to   Dec 2015      Company Name   Ôºç   City  ,   State     Collect and retrieve Data   Research and aggregate content for Media Literacy Week event  Social Media Community Engager  Manage Press Release and social media post schedules  Social media creative distributor  Teacher assistant to professor at CSUN in mass communications research  Maintain blog tracking and social media calendars  Software troubleshooting (Outlook, Email support)  Hardware troubleshooting (Printers, Desktop units, Laptop units, cell phones and tablets)  Calling business clients (Schedule meetings, document information, data collection)         Martial Arts Instructor     Jun 2011   to   Jan 2014      Company Name   Ôºç   City  ,   State     Provide self defense training to students of various ages ranging from K-12 to adults  Answer incoming and outgoing phone calls  Provide customer support  Attend weekly marketing and business instructor meetings  Attend and assist with community marketing events         Skills /Interests     Skills:   Microsoft Office, Social media tools and management (Facebook, Twitter, Hootsuite, Medium.com), Publicity, Marketing , Customer relations, Video and Audio Production, Tech savy   Interests and Hobbies:  Voice acting (Various professional coaches), Improvisation acting (Second City), Plot and story building in Books, TV, Movies, Video games and etc, Computer hardware and software, and Music Theory       Education      Bachelor of Arts  ,   Cinema and Television Arts   2016     California State University Northridge   Ôºç   City  ,   State  ,   United States     Coursework in Pre and Post production  Coursework in Network Program Development  Coursework in Creative Script Writing      "
ARTS,"         PACKAGING BUYER/RESEARCH AND DEVELOPMENT LEAD       Summary    Seeking a full time position in Operations, Purchasing, Inventory 			      Control, Logistics, and/or Inside Sales Management.      Highlights        Operations Training and Development		Management/Problem Solving
Customer Service/Team Building			Human Resources/Eduphoria
Supply Chain/Procurement/Planning			Distribution/Logistics/Shipping
Purchasing/SAP/Rigid Packaging			Inventory Control/Warehouse	 Research and Development/Marketing		Ceridian/iEmployee/Paychex	 Deja/FacetWin					AP/AR              Experience     01/2013   to   Current     Packaging Buyer/Research and Development Lead    Company Name          Maintains all purchase orders and vendor acknowledgements.  Updates vendor weekly Open Order Reports with accurate ETA's in SAP.  Requests component skus with _ItemSetUpGroup in Procurement Dept.  Updates PIR and source list information (costs, lead times, specifications, MOQs, etc.) per supplier and maintaining Master Vendor Agreements and Insurance.  Updates back order reports for upper management to review weekly.  Preserves all new and existing artwork for compliance purposes.  Runs the ZBAR Report weekly and following up with the suppliers with regard to demand and production planning changes.  Schedules all outbound and inbound shipments with suppliers.  Assists with truck requests information/notes in SAP for each shipment.  Mails and tracks packages/shipments sent out to vendors for working projects.  Packaging Lead on Research and Development Team for all new projects and licensing agreements with potential and existing clients.  Assists in following up and resolving all AR/AP issues with Accounting Dept.  Sustains and follows through with all packaging and ISO standards with Compliance.  Upholds an intricate position and consultants with FSI during the acquisition of Farouk Wings Plastics (bottle manufacturer) and corresponds accordingly in the integration process.  Consultants in packaging projects and R&D inquiries with FSI's ""Sister Companies"" (Beauty Elite Group, and Blow Pro).  Attends trade show opportunities in effort to build knowledge and upcoming trends and new technologies in packaging development.  Meets with all current and potential suppliers for business development.  Works closely with Marketing and FSI CEO on all wet line development and timelines.  Liaison and/or Consultant between Marketing, Customer Service, QA, Purchasing, Production, Compliance, Maintenance, Lab, etc.  in effort to make sure all necessary precautions and steps are taken prior to starting any new projects with ""special"" packaging needs.  Writes and develops new procedural protocols and SOP's within the company in effort to streamline processes that ""have always been"" but need to change in order to have smooth transitions and cohesiveness when something new is introduced with the company.  Assists in planning, timeline development, and launch of new products.  Assist in writing marketing and product development plans.         01/2009   to   01/2013     English Language Arts Teacher    Company Name          Initiated, facilitated, and moderated classroom discussions.  Evaluated and graded students' class work, assignments, and papers.  Prepared course materials such as syllabi, homework assignments, and handouts.  Maintained student attendance records, grades, and other required records.  Planned, evaluated, and revised curricula, and methods of instruction.  Compiled, administered, and graded examinations.  Maintained a regularly scheduled conference period in order to assist students/parents.  Kept abreast of developments in their field by reading current literature, talking with colleagues, and participating in professional conferences.  Selected and obtained materials and supplies such as textbooks.  Collaborated with colleagues to address teaching and research issues.  Served on academic or administrative committees that dealt with institutional policies, departmental matters, and academic issues.  Participated in campus and community events.  Acted as the Adviser to multiple student organizations.(ie: NJHS).         01/2002   to   01/2009     Operations/Purchasing Manager    Company Name   Ôºç   City  ,   State      Supervised daily activities relating to operations, receiving, handling and distribution of rigid packaging.  Facilitated weekly managers meetings between sales, operations & warehouse teams.  Monitored daily and monthly reports of sales, forecasting, and expenses in order to meet annual budgets and goals.  Delegated and implements changes for all departments.  Assessed all employee time off requests and staffing needs.  Administered training and development for all new employees.  Conducted annual employee reviews and pay recommendations.  Handled the purchasing and inventory control of a multi-million dollar warehouse.  Conducted and directed annual physical inventory.  Managed the top 3 three branch accounts for the purposes of maintaining system processes, mentoring and training.  AP/AP knowledge-handled customer payables/receivables.  Implemented all new procedures and training provided on a branch level.  Assisted Upper Management in setting and creating objectives in order to meet annual budgets and forecasting for the Houston branch.          Sr. Account Coordinator    Company Name   Ôºç   City  ,   State      Directly responsible for managing multiple core accounts for the purpose of providing excellent customer service.  Entered all sales and purchase orders with accuracy according to customer specifications.  Executed PO follow-up on a daily basis to insure all shipments were indeed on time and within conformance of customer/vendor expectations Worked directly and developed valuable relationships with vendors/suppliers and logistic companies.  Processed invoicing on a daily basis and provided all supported documentation in order to improve branch DSO (ie: BOL's, POD's and memos.) Implemented annual price increases to meet budgets and margins.  Professional Accomplishments Sheldon ISD- Teacher of the Year 2013-Michael R.  Null Middle School TricorBraun-Nominated for Customer Service Satisfaction Award 4 years in a row.  TricorBraun-Promoted to Houston Branch Operations Manager within first 3 years of employment.  TricorBraun-Houston branch grew 60% in gross profit and personally nominated for Branch Quality Award in the first year of managing branch.  TricorBraun-Recognized in the industry as a top performer and leader.          Education     2002     Bachelor of Arts  :   English/Sociology    Sam Houston State University   Ôºç   City  ,   State      English/Sociology            Texas Teacher Certification 					2009-2013 (4-8 English, EC-6 Generalist, K-12 ESL)              Additional Information      Additional Work History and References available upon request        Skills    academic, Accounting, AP/AR, administrative, streamline, AP, AR, budgets, business development, Ceridian, conferences, Consultant, clients, excellent customer service, Customer Service, documentation, English, forecasting, gross profit, Human Resources, instruction, Insurance, ie, inventory, Inventory Control, invoicing, ISO, Team Building, Logistics, notes, managing, Marketing, materials, meetings, mentoring, Works, Packaging, payables, policies, Problem Solving, processes, Procurement, marketing and product, protocols, Purchasing, Quality, QA, reading, receiving, Research, sales, SAP, Shipping, SOP, staffing, Supply Chain, Teacher, teaching   "
ARTS,"         EXECUTIVE DIRECTOR       Career Overview     Highly motivated public servant for over 35 years in a multitude of facets to include: Administrative Management, Logistics Management, Budget Management, Emergency Management, Quality Improvement Management, Physical and Personal Security Management, Antiterrorism, Force Protection, Shipboard Operations, Navigation, Maritime Law Enforcement, Combat Readiness, Training and Instruction.       Skill Highlights          Problem Resolution  Self-starter  Collaboration and Coordination   Service Orientation      Budget   Microsoft Office  QuickBooks  Spreadsheets            Career Accomplishments     Received various medals and accommodations for superior performance from peace time and combat units.        Professional Experience     06/2009   -   08/2012     Company Name   Ôºç   City  ,   State    Executive Director       Administrator for a non-profit arts and cultural organization in Kodiak, Alaska. Actively pursued funding sources both private and governmental. Continuous interaction with community, local, state and federal agencies for arts education and cultural programming for a remote island community to promote organizations goals through public forums, advertisement, marketing, use of media, brochures, and various online media outlets. Aggressively realigned the organizations strategic plan with current and near future goals. Directly responsible for the grant applications process from creation to reporting. I managed grants from state and local sources, and as the sole administrator for the Kodiak Arts Council, I was required to understand all provisions of all the grants. Promulgated and administered annual art grants for community members. Effectively realized a 20 percent increase in patrons through use of underutilized web and social network programs. Adapted a more ecological friendly system to disseminate newsletters, mass mailings and special event notifications. Applied strategic plan dimensions to annual budget with a 28 percent increase in operating funds. Budgeted, contracted and presented productions throughout the year, both professional and amateur performers. Directed over 200 volunteers for various performances and events. Contracted and presented master classes for all age groups in dance and music. Continually added collaborative arts education events with local cultural organizations throughout the year. Reached out to under served populations in the community through video teleconferencing with outlying villages for workshops. Sought out and received additional funds to subsidize performance tickets for under served students in the community. Collaborated with local museums (Alutiiq, Baranov) and public entities (U.S. Fish &Wildlife Refuge) to plan art exhibitions, promote collections, and enhance preservation of exhibits.        05/1985   -   09/2009     Company Name        Chief Warrant Officer Four       detailed with directing Forward Operating Base personnel in Kuwait during Operation Iraqi Freedom for CTF 55.6 and CTF 150 assets (2005 - 2006). Deck Watch officer for multiple Patrol Boats in support of Operation Iraqi Freedom (2005 - 2006). Liaison Officer for CTF 55.6 to Oman, Yemen, UAE, Kuwait, and Djibouti detailed with planning, and executing training events for at sea enforcement; planned and directed Personal Protective Services for US and foreign senior officials INCONUS (2002 - 2005) and while attached to CTF 55.6 (Operation Iraqi Freedom 2005 - 2006). Directed emergency management efforts for military base, which included civilian populace (2002 - 2005). Initiated background investigations for base personnel; provided follow up and reporting of derogatory information to the Coast Guard Intelligence Center; Led full police force assigned to provide security, safety, and enforce federal and state laws; Liaison with local, and federal law enforcement agencies; led and/or oversaw investigations for criminal and civil cases. Administration/Leadership Command Enlisted Advisor (1997-1999), Officer In Charge of Forward Operating Base Kuwait (2005 - 2006). Managed daily routine for all aspects of administrative support to personnel assigned to my units. Administrative matters included but not limited to, travel coordination, performance reviews, daily event and job schedule management, training administration, work site coordination with other units/groups, and other duties as assigned by higher authority. Developed and implemented tracking system for qualifications/certifications for operational units of all positions in the unit to meet mission requirements (1999 - 2002, 2006 -2007, 2007 - 2009). Trained personnel of various units on human resource requirements such as sexual harassment, diversity, workplace environment, and work life issues (1994 - 1999, 2002 - 2006, 2007 - 2009). Administered preventive maintenance program for shipboard, small craft (21 to 55 foot), and ATV systems including cranes, winches, pulley systems, fire control systems, minor machinery (compressors, generators, etc.) (1986 - 1999, 2002 - 2009). Contracting Officer Technical Representative (COTR) (1989-1990, 1993-1994, 1995-1996, 1999-2002, 2007-2008) for various projects throughout my military career which included large Cutter renovations, small vessel acceptance, and small vessel renovations/alterations. COTR for various contractors and subcontractors for recurring shipboard maintenance programs (flight deck renewal, interior renovations, systems renovations/repairs, etc.). Worked with Area Command staff to develop contract RFP's for various shipboard projects including flight deck renewal, interior renovations, systems renovations/repairs, small craft purchases, and large maintenance equipment purchases. Communications        01/1985   -   01/2009     Law Enforcement Officer      for drug interdiction, alien migration interdiction, maritime law enforcement, domestic and international fisheries enforcement, counterterrorism and antiterrorism (1985 - 2009).       01/1977   -   01/1979     Strong communications, public speaking, and senior      senior instructor 1996 - 1999, Security Officer 2002 - 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations to foreign military and officials (1996 - 1999, 2002 - 2005, 2005 -2007).        Education     2002     U.S. Coast Guard          Certification       Antiterrorism Force Protection Level II Certification             Excelsior College BS-Liberal Arts          BS  :   Management and Psychology    Excelsior College BS-Liberal Arts (Administration/Management and Psychology Focus) Military Education Command Security Officer Course Export Domestic Maritime Training Law Enforcement Boarding Officer Course ICS-300, 200, 100 Applied Suicide Intervention Course        Military Experience     05/1985   -   09/2009     Company Name        Chief Warrant Officer Four     UNITED STATES COAST GUARD May 1985 to September 2009 Chief Warrant Officer Four (BOSN) Operations Officer of 7th Crew, USCG PATFORSWA (Patrol Forces Southwest Asia) detailed with directing Forward Operating Base personnel in Kuwait during Operation Iraqi Freedom for CTF 55.6 and CTF 150 assets (2005 - 2006). Deck Watch officer for multiple Patrol Boats in support of Operation Iraqi Freedom (2005 - 2006). Liaison Officer for CTF 55.6 to Oman, Yemen, UAE, Kuwait, and Djibouti detailed with planning, and executing training events for at sea enforcement; planned and directed Personal Protective Services for US and foreign senior officials INCONUS (2002 - 2005) and while attached to CTF 55.6 (Operation Iraqi Freedom 2005 - 2006). Directed emergency management efforts for military base, which included civilian populace (2002 - 2005). Law Enforcement Officer for drug interdiction, alien migration interdiction, maritime law enforcement, domestic and international fisheries enforcement, counterterrorism and antiterrorism (1985 - 2009). Security Officer/Chief of Police for Coast Guards largest base (2002 - 2005): Initiated background investigations for base personnel; provided follow up and reporting of derogatory information to the Coast Guard Intelligence Center; Led full police force assigned to provide security, safety, and enforce federal and state laws; Liaison with local, and federal law enforcement agencies; led and/or oversaw investigations for criminal and civil cases. Administration/Leadership Managed administrative offices as Executive Petty Officer (1989 -1990), Command Enlisted Advisor (1997-1999), Officer In Charge of Forward Operating Base Kuwait (2005 - 2006). Managed daily routine for all aspects of administrative support to personnel assigned to my units. Administrative matters included but not limited to, travel coordination, performance reviews, daily event and job schedule management, training administration, work site coordination with other units/groups, and other duties as assigned by higher authority. Developed and implemented tracking system for qualifications/certifications for operational units of all positions in the unit to meet mission requirements (1999 - 2002, 2006 -2007, 2007 - 2009). Trained personnel of various units on human resource requirements such as sexual harassment, diversity, workplace environment, and work life issues (1994 - 1999, 2002 - 2006, 2007 - 2009). Administered preventive maintenance program for shipboard, small craft (21 to 55 foot), and ATV systems including cranes, winches, pulley systems, fire control systems, minor machinery (compressors, generators, etc.) (1986 - 1999, 2002 - 2009). Contracting Officer Technical Representative (COTR) (1989-1990, 1993-1994, 1995-1996, 1999-2002, 2007-2008) for various projects throughout my military career which included large Cutter renovations, small vessel acceptance, and small vessel renovations/alterations. COTR for various contractors and subcontractors for recurring shipboard maintenance programs (flight deck renewal, interior renovations, systems renovations/repairs, etc.). Worked with Area Command staff to develop contract RFP's for various shipboard projects including flight deck renewal, interior renovations, systems renovations/repairs, small craft purchases, and large maintenance equipment purchases. Communications Strong communications, public speaking, and senior-level presentation experience (Instructor 1977 - 1979, senior instructor 1996 - 1999, Security Officer 2002 - 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations to foreign military and officials (1996 - 1999, 2002 - 2005, 2005 -2007).         Certifications    Antiterrorism Force Protection Level II Certification      Professional Affiliations    Kodiak High School Booster Club      Presentations    Strong communications, public speaking, and senior-level presentation experience (Instructor 1977 - 1979, senior instructor 1996 - 1999, Security Officer 2002 - 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations to foreign military and officials (1996 - 1999, 2002 - 2005, 2005 -2007)      Skills    Liaison, Security, Training, Budget, Collections, Credit, Increase, Marketing, Video Teleconferencing, Cases, Instructor, Administrative Support, Compressors, Control Systems, Fire Control, Generators, Industrial Machinery, Interior Renovations, Maintenance, Preventive Maintenance, Operations, Budget Management, Logistics, Logistics Management   "
ARTS,"         CERTIFIED CUSTOM FRAMER             Qualifications      Ability to multitask.  Certified in custom framing.  Motivated to meet every deadline.  Excellent communication skills  Problem solver        Experience      Certified Custom Framer  ,   01/2015   to   Current    Company Name   Ôºç   City  ,   State      Providing great customer service in helping each customer pick design that best fits their needs.  Managing time to meet deadlines.  ‚ÄãHelping out on the floor or at register when needed.  Training new associates in the frame shop.          Sales Associate  ,   09/2014   to   11/2014    Company Name   Ôºç   City  ,   State       Delivered excellent customer service by greeting and assisting each customer.      Filled in positions when understaffed or a task needed to be completed.¬†  Assisted manager in closing down store and cash registers at the end of each night.    Visual merchandising through setting planograms and detailed recovery.  Stocked inventory when shipments were received.  Learned how to work with a team to accomplish greater tasks.          Education      High School Diploma  :    2014    Trinity High School   Ôºç   City  ,   State  ,   United States      4.3 GPA    Graduated with Honors  Business manager on yearbook staff¬†       "
ARTS,"         CO- FOUNDER/THERAPIST AND TEACHING ARTIST       Summary     Mental Health Counselor specializing in  Art and Play Therapies . Responsible self-starter who communicates well and is dedicated to improving the well-being of clients.  Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting.    Clinically certified Mental Health Therapist skilled at motivating, communicating and advocating for clients dealing with mental health and emotional disorders. Expert in DBT and psychotherapy.   Seasoned mental health practitioner with demonstrated track record of successfully working with diverse client populations in one-on-one and group settings.   Skilled Therapist¬†with expertise on the identification and management of youth mental illnesses. Seasoned mental health practitioner with demonstrated track record of successfully working with diverse client populations in one-on-one and group settings.   Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting.         Skills          Knowledge of the ins and outs of Child Protective Services (CPS)   Practiced in family assessments     Family therapy aptitude       Therapeutic expertise         Specialized training in grief counseling           Family therapy background             Parenting skills educator         Community resources specialist  Suicide precautions expertise  Suicide risk assessments      Suicide risk assessments  Superior communication skills   Medicaid familiarity    Psychiatric population familiarity  Outreach programming specialist  Solution-focused counseling   Extensive DSM-IV knowledge    Clinical documentation mastery  Exceptional problem solver  Member of the National Association of Social Workers (N.A.S.W.)  Mood disorders specialist  Dual diagnosis expertise            Experience     August 2014   to   October 2015     Company Name   City  ,   State     Co- Founder/Therapist and Teaching Artist       Served as lead clinician for patients with bipolar, depression, anxiety and personality disorders.    Referenced and used various therapy techniques, including psychodynamic, family systems, cognitive behavioral and lifespan integration psychotherapy.    Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients.    Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.    Diagnosed mental health, emotional and substance abuse disorders.    Executed appropriate risk-assessment and mitigation strategies.    Developed comprehensive treatment plans for patients diagnosed with opioid addiction.    Led patients in individual, family, group and marital therapy sessions.    Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities.    Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities.    Guided clients in understanding illnesses and treatment plans.    Developed appropriate policies for the identification of medically-related social and emotional needs of clients.    Created and reviewed master treatment and discharge plans for each client.    Referred clients to other programs and community agencies to enhance treatment processes.    Organized treatment projects that focused on problem solving skills and creative thinking.    Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.    Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.    Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.    Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.    Interacted with clinical staff and external resources such as school or community personnel.    Collaborated closely with treatment team to appropriately coordinate client care services.    Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.    Documented all patient information including service plans, treatment reports and progress notes.    Efficiently gathered information from families and social services agencies to inform development of treatment plans.    Conducted comprehensive initial in-home psychosocial assessments prior to first wraparound meetings.    Quickly responded to crisis situations when severe mental health and behavioral issues arose.    Effectively managed time and caseloads based on  50¬† sessions per week.    Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.    Charted and recorded information in client files.         June 2012   to   March 2014     Company Name   City  ,   State     CPS Specialist III             August 2008   to   May 2011     Company Name   City  ,   State     Therapist        Effectively managed time and caseloads based on  50¬† sessions per week.       Charted and recorded information in client files.       Tracked client movement on and off the unit by documenting times and destinations of clients.      Quickly responded to crisis situations when severe mental health and behavioral issues arose.        Conducted comprehensive initial in-home psychosocial assessments prior to first wraparound meetings.        Efficiently gathered information from families and social services agencies to inform development of treatment plans.         Documented all patient information including service plans, treatment reports and progress notes.        Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.        Collaborated closely with treatment team to appropriately coordinate client care services.        Interacted with clinical staff and external resources such as school or community personnel.        Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.       Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.        Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.        Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.        Organized treatment projects that focused on problem solving skills and creative thinking.        Referred clients to other programs and community agencies to enhance treatment processes.        Created and reviewed master treatment and discharge plans for each client.    Guided clients in understanding illnesses and treatment plans.        Developed appropriate policies for the identification of medically-related social and emotional needs of clients.        Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities.        Evaluated patients for psychiatric services and psychotropic medications.    Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects.        Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities.        Administered medication to patients presenting serious risk of danger to themselves and others.        Conducted psychiatric evaluations and executed medication management for both inpatient and outpatient facilities.        Led patients in individual, family, group and marital therapy sessions.        Developed comprehensive treatment plans for patients diagnosed with opioid addiction.        Executed appropriate risk-assessment and mitigation strategies.    Diagnosed mental health, emotional and substance abuse disorders.             Education and Training     2020     Northcentral University   City  ,   State  ,   USA     Ph.D.  :   Education    Specialization in Special Education       2017     Colorado Technical University   City  ,   State  ,   USA     Master of Science  :   Homeland Security      Specialization in Emergency Management and Public Health¬†     Public Health and Disaster medicine coursework¬†        2012     University of Southern California   City  ,   State  ,   USA     Master of Arts  :   Teaching     Specialization in Multiple Subject Education   Coursework in English as a Second Language, Elementary, and Special Education         2008     University of Pennsylvania   City  ,   State  ,   USA     Masters of  :   Social Work    Specializations in Developmental Disabilities, Macro, and School Social Practice with¬† Coursework in Psychology, Social Work, Counseling, Human Services,¬† Marriage and Family Therapy and Child Development            2006     Rutgers University   City  ,   State  ,   USA     Bachelor of Arts  :   Urban Studies      Specializations in Voluntary Action, Civic, and Non-Profit Leadership.¬†     Minor in  Art History   Recipient of James M. Gaffney Award   Member of  Student Government Association, National Coalitions Building Institute Campus Affiliate and the Rotoract ¬†Club                Accomplishments     Effectively managed caseloads of more than  100¬† clients at any given time.   Member of the National Association of Social Workers (N.A.S.W. since 2008  Won the  Rutgers University  faculty  Urban Studies Research¬† Award.¬†         Awards     James M. Gaffney Award, 2006           Dissertation      Dissertation: ________________________examines the different approaches to _______________________________.       M.A.T. Thesis: Saxon Math examines the different approaches as to whether a standards based math curriculum is written to met the needs of all students.¬†    Undergraduate Thesis: Developing the Youth of Northern Ireland examines the ways in which Youth are actively engaged in Civil Society in Northern Ireland and the European Union             Publications     Technical Reports:  Oster, K.W. (2012). Saxon Mathematics and its Effects on Learning. M.A.T. Dissertation. Rossier School of Education, University of Southern California.  Oster, K.W. (2006). Developing the Youth of Londonderry.¬† Undergraduate Dissertation. College of Arts and Sciences, Rutgers University.         Skills        Public Relations Software: Bacon's Mediasource, Factiva  Desktop Publishing Software: Photoshop, Illustrator, HTML   Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills       "
ARTS,"         SALE CONSULTANT         Summary     I'm driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Competitive Sales Rep with two years in sales with vast industry knowledge. I'm independent worker with high energy and great communication skills. I have a a lot to thank to my last employer Boost Mobile of Mobile Factory for helping me advance in my sales skills and knowledge of different technology, such as phones and computers. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player. Reliable with strengths in inventory management, training, and customer service. Friendly, knowledgeable and hard-working team player. Also a customer service and sales expert who  identifies customer needs and delivers solutions to problems.       Highlights          Inventory management   Outgoing personality   Detailed oriented   Accurate money handing   Sale expertise    verbal/written commutation  Documentation familiarity  Team player mentality       Cheerful and Energetic   Organization skills  Staff training and development   Multi-Tasker   Active listening   Commutation skills  Computer skills            Experience      Company Name    City  ,   State    Sale Consultant   03/2015   to   11/2015      I Answered all of the customers questions and addressed problems and complaints in person and through the phone. I also helped customers select products that best fit their personal needs, and processed an average of 40 transactions each day in a timely manner. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Organized items in visually appealing manner. And did Inventory checks throughout the day to make sure everything in the store was there.         Company Name    City  ,   State    Cashier   10/2014   to   12/2014      Working at Michael's Arts&Crafts my job was really simple and enjoying. My responsibilities were to assist customers with their needs, handle money throughout the day and give change back. Also with the seasonal position I had there I did learn a lot on how to greet customers and how to make sure that they were satisfied. I Completed purchases with cash, credit and debit payment methods. And Organized items in visually appealing manner.         Company Name    City  ,   State    Front clerk   02/2014   to   06/2014      While working in Chicago Bakery I accepted payment from customers and gave the correct amount of change as needed. Cleaned up spilled food, drinks and broken dishes, and removed empty bottles and trash. I also took cake orders over the phone and maintained store cleanliness throughout the day. Stock baked good in the display cases. At the end of the day I would close the store and make sure that nothing is out of place and baked goods are stored away properly.          Accomplishments     When I first started to work for Boost Mobile I didn't know a thing about sales or phones at all. I was so insecure about everything, until one day I decided to put all the insecurity thoughts aside and show my true strength and confidence. My sale skills went from zero to none to one hundred. My best day is when I sold 31 phones in one day with accessories, I was so proud about how hard I work to get to my goal. I have a lot of thanks to my coworkers because they showed me how to push myself to my highest limit and conquer my goals. They also showed me how to be a team player and to always help everyone and not just customers. One of the best months was when I sold 145 phones and over $3,088 worth in accessories. Routinely helped as many as ten customers each day in a high-volume retail outlet.I also fulfilled all supervisory duties when the store manager was on vacation. I'm very proud on what I've learn over the couple of months working at Boost Mobile of Mobile Factory, I thank them for helping me develop my skills and making me into the person I know I am.       Education      High School Diploma     2014     Northwood High School  ,   City  ,   State  ,   Unitedstates     During my four years of high school I struggle a lot to manage my grades and make sure that I would be on the right path to achieve my goals but some how I would always let something get in the way of my goal. Until one day my counselor and my favorite teacher came to me with help. They helped me plan out everything that I wanted to accomplish before I graduated, with the right push and motivation I was able to achieve my goal. I managed to get all A's, B's and C's.         Languages      English  Spanish        Skills      Fast paced worker  Attention to detail  Customer service   Flexible and reliable      "
ARTS,"         ASSISTANT DIRECTOR       Summary    Previously doing executive administrative work; experienced in multiple work settings:
          maintenance, marketing, finance, health care, customer service, hospitality, educational
          and instructional; also achieving artistic experience work as a Choreographer, Dancer,
          Videographer, Producer, and Professor; culturally aware and diverse having traveled
          internationally; philanthropy work serving as a board member for various non-profit
          organizations, volunteering at hospitals, and being active within the community.
          I, Annika Kay, at age 33 now, have done and experienced a great deal at a young age; I
          am well equip to take on just about any task presented to me and I am extremely
          capable and eager to learn that which I do not know yet. I am a professional individual
          who is always able to meet deadlines, polite, positive, considerably responsible and
          quite astute as well as logical and rational; And strive to maintain both humility and
          kindness in all that I do.      Skills          Final Cut Pro proficient, motion, live-type, camera operation, editing.  Computer: Microsoft Office, Excel, Power Point, Quickbooks, Creative Suite, html, 120  wpm, 10-key proficient, online databases, filing and back-up drives, troubleshooting,  web-design and graphic design.  Writing: copy writing, letters, grants, project proposals, spreadsheets, cost analysis,  memos, budget reports, meeting minutes, job descriptions, policies and procedures,  handbooks, etc.              Experience     12/2012       Assistant Director    Company Name   Ôºç   City  ,   State      March 2016   Supervisor: Ed Huddleston, Director of Plant Operations x2268 (may call for reference)
          GENERAL DESCRIPTION: Assist in the oversight of Plant Operation services; provide information
          and serve as a resource to department Administrator(s) and staff; achieve defined objectives by
          assisting in planning, evaluating, developing, implementing and maintaining services in
          compliance with established guidelines, codes, and regulations; and supervising and directing
          assigned staff.  DETAILED DESCRIPTION:
          - Assesses incidents, complaints, etc as needed and/or assigned (e.g.  building break-ins, utility
          problems, etc.) for the purpose of resolving or recommending a resolution to the situation.  Assists in the development and monitoring of department budget allocations, expenditures,
          fund balances and related financial activities for the purpose of ensuring that allocations are
          accurate, revenues are recorded, expenses are within budget limits and/or fiscal practices are
          followed.  Assists, as needed and/or assigned, in the personnel management of department employees
          (e.g.  selection of new hires, promotions, terminations, transfers, supervision, discipline,
          training, etc.  for the purpose of maintaining staffing needs and productivity of the work force.  Collaborates with internal and external personnel (e.g.  department and District
          administrators, auditors, public agencies, community members, construction managers,
          architects, vendors, etc.) for the purpose of implementing and/or maintaining services and
          programs.  Coordinates hazardous material (asbestos) containment and/or removal for the purpose of
          ensuring that campus is kept in a safe and effective manner and that all relevant legal
          regulations and guidelines are complied with.  Facilitates and/or participates in meetings and workshops, etc.  for the purpose of identifying
          issues, developing recommendations, supporting other staff, and serving as a District
          representative.  Inspects aspects of new construction, repair work, projects, equipment, work orders, daily
          maintenance and supplies for the purpose of ensuring that jobs are completed efficiently,
          specifications are within regulatory requirements and inspection reports and payment requests
          are correct.  Monitors campus and department safety and preventative maintenance programs for the
          purpose of ensuring school is maintained in a safe condition and in compliance with
          OSHA/TOSHA requirements.  Prepares a wide variety of written materials (e.g.  correspondence, memos, reports,
          policy/procedures, budget, etc.) for the purpose of documenting activities, providing written
          reference, and/or conveying information.  Presents information for the purpose of communicating information, gaining feedback and
          ensuring adherence to established internal controls.  Researches new products, laws, regulations, etc.  for the purpose of recommending purchases,
          contracts and proper maintenance of campus wide services.  Responds to emergency situations during and after standard hours for the purpose of
          resolving immediate safety concerns.  SEPT 2012-   Instructor/After School Program Specialist, Idyllwild Elementary School (951) 659-0750
JAN 2013     Supervisor: Sue - Director of After School Program.  Assisted children with their homework; planned and supervised activities; provided
          instruction, maintain order and safety among children,
          Page 2
AUG 2011-    Admin.  Assist/Substitute Dance Instructor, Dance Dept of Idyllwild Arts Academy
JULY 2012.  Supervised and tended to all dance students relating to injuries, concerns, questions,
          and moral support; taught dance classes; videographer for events and auditions;
          typed, filed, organized all documents.         06/2011       Owner/Artistic Director      City  ,   State      Taught and Instructed children from ages 3-16 and adults ages 18-65 in areas of
          Modern, Jazz, Hip-Hop, Ballet, Tap, Tribal Fusion, Stretch, and Cardio; producer for all
          performances, supervised students, book keeping, billing, maintenance.         06/2009       Office Manager    Company Name   Ôºç   City  ,   State           06/2010       Company Name          Billing, accounts payable/receivable; scheduling; documentation; meet with parents
          and students regarding any concerns, questions, explanations with their lessons or
          instructors;
JAN 2009-    Video/Media Director, California Institute of the Arts (CalArts) - Valencia, CA
MAY 2009.  Taught video production courses in Dance Dept, supervised video assistant and crew,
          maintain, re-order, care, instruction, organization of all video/media equipment, set-up
          of all equipment and live edit within the theater for performances, updating and
          restoring the archive vault, documenting all performances, oversight of all video/media
          work within the dept.  SmARTS Program - Idyllwild Elementary School.  Taught art courses for all levels K-8th: capoeira, drumming, acting and improv, dance
          styles including hip-hop, jazz, salsa, African, waltz, and swing.  Assisted in fundraiser events and participated in holiday caroling in hospitals.          Education and Training     2007     MFA                  Master's of Fine Arts      California Institute of the Arts                 2003     BA                  Bachelor of Arts      California State University of Fullerton (CSUF)                 2000     HS Diploma      Orange County Educational Arts Academy                  Interests    Gave demonstrations and open instruction for multiple dance styles that coincided
          with the concert in the park series.
          Isis Theater Company
          ¬∑ Stage manager, lighting design/operator, audio design, videographer, fundraising,
          served as Board Member.
          Art Alliance of Idyllwild
          ¬∑ Organized, set-up, and help ran events, public announcer, served as Board Member.
          Page 3
          Various Finnish Organizations
          Finnish Lutheran Church, Los Angeles Finlandia Foundation, Los Angeles
          Scandinavian Foundation, National Finlandia Foundation, The Ladies of the
          Kalevala, Finnish Club of North Hollywood.      Activities and Honors     Golden Key International Honor Society    Member of Dean's List and National Dean's List    Volunteer for:   CHOC Hospital   Los Angeles Finlandia Foundation   American Scandinavian Foundation   Wellspring Wellness Association   Peace of Mind Mental Health       Additional Information      Community Arts Network (CAN)
          ¬∑ Gave demonstrations and open instruction for multiple dance styles that coincided
          with the concert in the park series.
          Isis Theater Company
          ¬∑ Stage manager, lighting design/operator, audio design, videographer, fundraising,
          served as Board Member.
          Art Alliance of Idyllwild
          ¬∑ Organized, set-up, and help ran events, public announcer, served as Board Member.
          Page 3
          Various Finnish Organizations
          Finnish Lutheran Church, Los Angeles Finlandia Foundation, Los Angeles
          Scandinavian Foundation, National Finlandia Foundation, The Ladies of the
          Kalevala, Finnish Club of North Hollywood.
AWARDS / SCHOLARSHIPS / HONORS
     Member of Golden Key International Honor Society CSUF (2003)
     Member of National Dean's List CSUF (2000-2003)
     Distinguished Scholar Award (2000)
     GSE Recognition in Excellence in Chemistry and Reading & High Honor Roll (2000)
     Awarded the Ahmanson Grant for choreographic work. (2007)
     Honored a position on the Interdisciplinary Project Committee. Selects and delegates grant expenditures to
     project proposals by students at CalArts.
     Awarded the Video/Media Assistantship at CalArts (2006)
     Honored as distinguished scholar, presented a speech, representing the dance department at the
     graduation commencement ceremony (May 2003) Awarded a small scholarship fund for the recognition.
  SCHOLARSHIPS
     Christine Lyon Fund Dance Scholarship (CSUF - Fall 2000)
     Robert Christianson Dance Scholarship (CSUF - Spring 2001)
     Edith Morgan Dance Scholarship (CSUF - Fall 2001)
     Robin Johnson Dance Scholarship (CSUF - Spring 2002)
     Robert Christianson Dance Scholarship (CSUF - Fall 2002)
     Richard Willis Dance Scholarship (CSUF - Spring 2003)
     Front and Center Scholarship (CSUF 2001)
     Los Angeles Finlandia Foundation scholarship recipient (2001) to attend CSUF for Dance.
     National Finlandia Foundation (2002) to attend CSUF for Dance.        Skills    10-key, accounts payable, Arts, art, back-up, Billing, book keeping, budget, CA, contracts, copy writing, cost analysis, databases, directing, documentation, editing, edit, filing, Final Cut Pro, financial, grants, html, inspection, Inspects, instruction, Instructor, legal, letters, Director, materials, meetings, Excel, Microsoft Office, Power Point, Monitors, new construction, personnel, personnel management, camera, policies, Researches new products, producer, proposals, Quickbooks, safety, scheduling, spreadsheets, staffing, Supervisor, supervising, supervision, swing, troubleshooting, type, Video, video production, Videography, videographer, web-design and graphic design, workshops, written   "
ARTS,"         SCHOOL LIBRARY MEDIA SPECIALIST         Professional Summary    My goal is to bring my unique set of skills and experiences from my professional background to the position of College and Career Coordinator, at Broken Arrow Public Schools, which will allow me to provide an irreplaceable viewpoint and ensure every student receives the highest quality instruction each day. Remarkably skilled in developing quality activities and presentations to promote career awareness coursework designed for effective education to a culturally diverse audience. Highly qualified and experienced in developing strategic plans to enable school districts to build community relationships. Wide range of networking contacts and established relationships with local businesses and local, state and national organizations for student intern experiences. Strong interpersonal and communication skills as well as the ability to work effectively with a variety of stakeholders. Superior research and development skills, as well as, organizational, project management, problem solving and multi-tasking skills. Exceptional experience and a proven record of success in writing grants and raising funds for a school from government and non-government sources. Excellent knowledge of current trends in social media, web content, digital communication platforms and other job related technologies.         Experience      Company Name     August 2008   to   Current     School Library Media Specialist   City  ,   State      Chaired the Oklahoma Sequoyah Award committees which required serving as the liaison to all authors and publishers, coordinating all reading teams' activities, developing promotional material and maintaining organization relationships with stakeholders.  Introduced, raised funds and implemented reading programs that allowed a notable author to visit, speak and give signed books to students at their school library (two different schools, using two different authors).  Create and implement college and career instructional units to guide students and their parents in future planning.  Plan and develop annual literacy programs in order to raise awareness of the library's purpose, available resources, and the rewards associated with reading.  Assist parents and community with technology needs to develop and maintain relationships with school stakeholders.  Design and present educational programs and lessons reinforcing 21st Century Skills for 21st Century Learners using various technology advances.  Analyze data, research, and collaborate with colleagues to implement instruction supporting Common Core Standards and enhancing curriculum development by integrating instructional technology.          Company Name     September 2002   to   August 2008     School Library Media Specialist   City  ,   State      Wrote grants and developed strategic marketing plans to raise funds for educational programs.  Collaborated with government and non-profit organizations to establish an integrated work plan to utilize all grant and fundraising opportunities.  Interpreted and enforced provisions of state education and federal justice codes, rules and regulations.  Effectively used books, Internet, and current professional journals to generate ideas for library purchases, significantly increasing student interest and participation.          Company Name     August 1999   to   September 2002     English Language Arts Teacher   City  ,   State      Prepared course outlines, lesson plans and other education material that provided engaging and rigorous learning experiences for students.  Collaborated with team members to plan, develop, organize and promote integrative instruction.  Assisted with district professional development and teacher training.          Education      Northeastern State University     May 2015       Masters of Education  :   School Administration    City  ,   State      School Administration        University of Oklahoma     May 2003       Masters of Library      City  ,   State              Northeastern State University     December 1998       Bachelor of Arts  :   Education English    City  ,   State      Education English        Secondary Principal, test taken 7/2014 Library Media Specialist, PK - 12 American Literature, 7 - 12 English Literature, 7 - 12 World Literature, 7 - 12 Grammar and Composition, 7 - 12                   Affiliations    Software & Information Industry Association 2014, 2013 SIIA CODiE AWARDS Oklahoma Library Association Oklahoma Sequoyah Award Committee - Administrative Team Chairman Oklahoma Sequoyah Award Intermediate Reading Team Oklahoma Sequoyah Award Young Adult Reading Team Intellectual Freedom Committee American Library Association/Young Adult Library Services Association Outreach to Young Adults with Special Needs Committee       Accomplishments      Federal Emergency Management Agency (FEMA) Emergency Management Institute IACP: Juvenile Justice Training and Technical Assistance: Safe Schools COMMUNITY SERVICE: Oklahoma Medical Reserves Corp.  OKMRC) JPS Foundation: Jenks Hometown Huddle.        Skills    curriculum development, educational programs, English, fundraising, funds, government, grants, instruction, lesson plans, profit, promotional material, reading, research, strategic marketing, teacher, author, Composition   "
ARTS,"      Professional Summary    Detail-oriented, enthusiastic educator with over 12 years experience in Higher Education, skilled in designing curriculum for various faculty members with an aim of integrating technology in meaningful ways. Seeking a position as an Instructional Design professional where I can organize, plan, and implement effective educational practices. Exceptional ability to manage multiple projects in a deadline-driven, dynamic environment; Enthusiastic about new ideas and experiences.         Experience      Special Instructor of Composition Administration    June 2008   to   Current     Company Name   Ôºç   City  ,   State      Design first-year Composition curriculum, which assists at least 25 faculty instructors of Composition each semester.  Using the Learning Management System Canvas, created a common College Composition course shell template.  This involved collaboration with IT in order to design and deliver the most effective course.  This is available to any user of Canvas for immediate use.  Currently it is being used by 25 faculty members.  Modified all documents within the common College Composition curriculum to be accessible and meet ADA regulations.  Train, supervise, and mentor new instructors of College Composition, providing them with curriculum which they are to deliver.  Implement professional development opportunities and workshops, many of which focus upon effective use of technology within the classroom, including using various Learning Management systems in helpful ways.  Serve as a liaison between the English Department and the Center for Advising and Student Achievement as well as the Division of Student Affairs to implement an early intervention and retention program called Early Performance.  This entails recruiting participants and creating documents to train faculty how to participate.  Plan, implement, monitor, and assess various courses which are consistent with Colorado State University objectives.  Design and test instructional methods that utilize technology in the classroom in meaningful ways.  Collaborate with a team of Composition faculty to write and organize anthologies to be used in Composition classrooms across the campus (some of which are used across the nation).  Supervise, manage, and train new Composition instructors, including planning, organizing, and facilitating a week-long Orientation once a year.  Assess and ensure that instructors meet the objectives and goals of their courses.          English Instructor    January 2007   to   May 2008     Company Name   Ôºç   City  ,   State      Planned, implemented, and assessed various Composition courses, maintaining University objectives and goals.  Planned and facilitated First Year Experience recitations, helping Freshmen understand the culture of UNC and how to be successful in a University environment.  Designed and presented a variety of professional development opportunities, including workshops about matching teaching strategies to various learning styles.  Improved student writing skills as a tutor in the University Writing Lab.          Graduate Teaching Assistant    January 2005   to   December 2006     Company Name   Ôºç   City  ,   State      Taught College Research, four sections Taught Freshmen Composition, four sections Taught 20th Century British Literature (English 356) with Dr.  Sharon Wilson, one section Designed, implemented, and assessed lessons and assignments for composition and literature classes Collaborated with other instructors about curriculum needs and best practices.          Language Arts Teacher    August 2002   to   July 2004     Company Name   Ôºç   City  ,   State      Taught English 9, English 10, Creative Writing, Argumentation and Debate, Mythology and Science Fiction.  Designed, implemented, and assessed lessons focused on a variety of writing assignments including personal narrative, literary analysis, poetry, short stories, creative writing, business letters, persuasion, argumentation, and research essays using MLA documentation.  Provided assistance throughout the drafting process for the development of writing samples.  Maintained strong connections with parents, colleagues, and administration relating to the progress and success of student performance as well as various programs.  Sponsored the Forensics Speech and Debate Team throughout the 2003-2004 school year including practices and tournaments.  Led several successful individuals to triumph in various categories.  Critiqued individual performances and judged at numerous tournaments.  Directed a successful winter drama production of ""A Christmas Carol"" resulting in additional funds for the Drama program.          Education      Master of Arts   :   English  ,   DECEMBER 2006    University of Northern Colorado   Ôºç   City  ,   State      GPA:   Recipient of Dean's Citation of Excellence Award
Nominated for Dean's Outstanding Thesis Award    English Recipient of Dean's Citation of Excellence Award
Nominated for Dean's Outstanding Thesis Award        Bachelor of Arts   :   English Education  ,   DECEMBER 2001    Colorado State University   Ôºç   City  ,   State      GPA:   Cum Laude    English Education Cum Laude        CURRENT
Certificate for Teaching with Technology and Distance Learning:
Colorado State University Online Plus          City  ,   State                Accomplishments      st edition (2009).  Professional Development Facilitation Plan and facilitate bi-monthly workshops for continuing Graduate Teaching Assistant instructors; Plan and facilitate bi-monthly workshops for first-year Graduate Teaching Assistant instructors; Established and maintain relationship with visiting professors from Vietnam's Foreign Trade University, offering instruction about Composition curriculum and navigation of the LMS (Writing Studio).  Develop materials for dissemination among the Composition Faculty for Student Affairs/CASA's Early Performance program.        Publications    Formal Presentations PASS in Oct 2015:  ""Pathways to Academic Student Success"" EP in 2015: Early Performance and Student Retention: 7 The Role of Composition Instructors"" CCCCs in 2014:      ""Student Perceptions of Power Behind the Podium"" PDI in 2013:          ""How Can Instructors Use Questions to Promote Critical Thinking: Now That's a          Good Question"" PDI in 2011:          ""Designing Effective Writing Assignments"" MLA in 2006:          ""Iron Eggs and Iron Ages:  Reading          Space"" SMLA in 2006:        ""Goddess in the House"" Five Cs in 2006:      ""Research Notebooks"" Five Cs in 2005:      ""Kinesthetic Sentences"" Publications In conjunction with CSU Composition Program: Ethics in Higher Education (2013) Internet and Social Media?  (2011) Rhetoric of Green 2nd edition (2010) Rhetoric of Green 1       Skills    ADA, Canvas, Creative Writing, creative
writing, Critical thinking, documentation, drafting, English 9, English, essays, Fiction, focus, funds, instruction, instructional design, letters, mentor, organizing, persuasion, poetry, progress, recruiting, Research, shell, short stories, Speech, Teaching, time management, workshops, writing skills, Composition   "
ARTS,"         SENIOR NETWORK SECURITY ENGINEER          https://www.linkedin.com/in/dilip-nr/         Professional Summary     Overall 7+ years of experience in Network and Security Engineering which includes strong hands-on experience with Palo Alto Firewalls, Cisco ASA Firewalls, Check Point Firewalls along with comprehensive working knowledge of Load Balancers, Wireless networking, VMware and Data center management. Areas of expertise include designing manageable networks, Threat prevention and Management, routing, switching, troubleshooting network performance issues and documentation. Overall 7+ years of experience in Network and Security Engineering which includes strong hands-on experience with Palo Alto Firewalls, Cisco ASA Firewalls, Check Point Firewalls along with comprehensive working knowledge of Load Balancers, Wireless networking, VMware and Data center management. Areas of expertise include designing manageable networks, Threat prevention and Management, routing, switching, troubleshooting network performance issues and documentation.       Skills          EIGRP, OSPF, BGP, Route Redistribution, ACLs, Policy based routing, NAT, PAT.  Switching: HSRP, VRRP, GLBP VLANs, VTP, Link aggregation (LACP, PAGP), STP, PVST+.  Firewalls: Palo Alto, Cisco ASA, Check Point.  Routers: Cisco Routers (7600, 7200, Catalyst 6500, Nexus 7000, ASR 12000, ASR 9000)  Switches: Cisco switches (Nexus 7000 series, 5000 Series, Catalyst 6500 series, 6800 series)  Security Concepts: App-ID, User-ID, Wildfire, GlobalProtect, URL filtering, Blue Coat Proxy, PKI, SSL decryption, IKE, IPSec, HIP checks, Site-to-Site VPNs.  Load Balancers: F5 BIG-IP (LTM/GTM), Citrix NetScaler.  Wireless Networking: Cisco Meraki, Aruba, Clear-pass, Cisco WLAN, Wireless Aps, 802.1X a/b/g/n/ac.  Software/Applications: Panorama, Cisco IOS, NX-OS, Smart Dash Board, VMware.  Tools: SPLUNK, Solar Winds, SevOne, Wireshark, MS Visio, Lucid Chart, BMC Remedy.  Routing: EIGRP, OSPF, BGP, Route Redistribution, ACLs, Policy based routing, NAT, PAT.  Switching: HSRP, VRRP, GLBP VLANs, VTP, Link aggregation (LACP, PAGP), STP, PVST+.  Risk management processes and analysis     Firewalls: Palo Alto, Cisco ASA, Check Point.
Routers: Cisco Routers (7600, 7200, Catalyst 6500, Nexus 7000, ASR 12000, ASR 9000)
Switches: Cisco switches (Nexus 7000 series, 5000 Series, Catalyst 6500 series, 6800 series)
Security Concepts: App-ID, User-ID, Wildfire, GlobalProtect, URL filtering, Blue Coat Proxy, PKI, SSL decryption, IKE, IPSec, HIP checks, Site-to-Site VPNs.
Load Balancers: F5 BIG-IP (LTM/GTM), Citrix NetScaler.
Wireless Networking: Cisco Meraki, Aruba, Clear-pass, Cisco WLAN, Wireless Aps, 802.1X a/b/g/n/ac.
Software/Applications: Panorama, Cisco IOS, NX-OS, Smart Dash Board, VMware.
Tools: SPLUNK, Solar Winds, SevOne, Wireshark, MS Visio, Lucid Chart, BMC Remedy.           Work History      Senior Network Security Engineer     01/2017
                                to   Current      Company Name   ‚Äì   City  ,
                              State      Worked with layer2 switching, VLANs trunking technologies and spanning tree protocols.  Worked on Cisco switches and routers including physical cabling, IP addressing and Wide Area Network configurations.  Performed troubleshooting in TCP/IP related problems and connectivity issues.  Performed troubleshooting and resolved Layer2 and Layer3 issues.  Established the network specifications by conferring with users through analysing work flow, access information, designing router administration, interface configuration and routing protocols.  Established redundancy in the network by evaluating network performance issues including availability, utilization, throughput and latency.  Created network diagrams and documentation for design using documentation tools like MS VISIO.  Maintained network performance by network monitoring analysis, performance tuning and escalating support to the vendors.         Network Security Engineer     09/2015
                                to   12/2016      Company Name   ‚Äì   City  ,
                              State           Network Engineer     12/2012
                                to   07/2015      Company Name               Junior Network Engineer     01/2011
                                to   11/2012      Company Name               Education      Master's Degree  :   Computer Science          Wright State University    -
                            State       Computer Science       Bachelor's Degree  :   Electronics and Communications          JNTU    -
                                   Electronics and Communications       Skills    AD, ADS, anti-virus, Antivirus, Aps, basic, BGP, cabling, CLI, Cisco 2, Cisco 3, Cisco IOS, Cisco, Cisco Routers, Citrix, content, encryption, client, decryption, designing, DHCP, Disaster Recovery, documentation, EIGRP, engineering support, ethernet, event management, fast, features, Firewalls, Firewall, Frame-Relay, FTP, Gateways, gateway, GUI, IDS, inspection, IP, LAN, logging, loss prevention, MAC, managing, Access, Mail, Migration, enterprise, NAC, Network Access Control(NAC), Network administration, network servers, network, Networking, Networks, Next, OS, optimization, OSPF, PCI, policies, policy analysis, protocols, Proxy, requirement, router, Routers, Routing, servers, SNMP, SSL, Switches, Cisco switches, TCP/IP, technical support, technical assistance, Technical documentation, Troubleshoot, troubleshooting, upgrades, upgrading, View, VPN, VISIO, VM, web servers, Wide Area Network, WAN, wireless LAN      Certifications     CCNA  CCNP  Palo Alto ACE    "
ARTS,"         MARKETING MANAGER       Summary    To use my skills, knowledge and enthusiasm to advance the public image and credibility of a
business-driven company, in a manner consistent with its existing core values. Almost twenty years of experience in providing top-quality customer service, office management, Marketing, and public relations both for private corporations and non-profit organizations.
This includes the ability to execute a successful event or project from vision to completion.      Highlights         Customer service-focused   Relationship building expert  Deadline-driven  Exceptional multi-tasker       Microsoft Office Suite expert  Self-directed  Excellent written and verbal communicator  Multi-media marketing           Experience      Marketing Manager     Nov 2011   to   Oct 2016      Company Name   Ôºç   City  ,   State     Drive strategic marketing planning as well as tactical execution for the 6 regions.   Manage marketing communications, including website, collateral, B2B, content marketing, webcasts, advertising, proposal content, digital marketing, and media relations in collaboration with central marketing.  Build relationships with regional marketing, sales and technology vendors.  Work with Executive, Sales, and Engineer teams to run annual Summit.  Manage Marketing Department Staffing   Foster relationships with potential customers, drive brand awareness and create effective sales and marketing opportunities.  Pursue and coordinate sponsorship, speaking, tradeshow and event opportunities to enhance reputation and increase exposure with target audience.  Manage Market Development Funds and create events that pay for themselves. ¬†  Utilize CRM to execute effective marketing programs.  Support activity tracking, data maintenance and mailing list management.  Provide input and insight into large, complex sales pursuits and written proposals as requested. ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†¬†         Special Events Coordinator     Feb 2005   to   Jun 2011      Company Name   Ôºç   City  ,   State     Generate an annually growing source of event revenue and participants for Franciscan Health System (FHS) objectives, and increase community involvement in and support for FHS by managing seven successful special events (St. Francis, St. Clare and Franciscan Hospice Golf Tournaments and the Brett Erickson and Spectrum Golf Tournaments; and the Franciscan Hospice Luncheon, St. Joseph Ball and St. Francis Gala).  Interact with FHS administrators and lead community volunteers to develop, schedule, and determine FHS special event goals, procedures, and budgets.  Manage the ongoing activities of approximately 90 volunteers in seven event committees in Tacoma, Lakewood, Federal Way and Gig Harbor.  Direct report of 2 administrative assistants and up to 30 volunteers per event.  Prepare and present reports of special event financial, attendance, etc., results to event committees and to the Franciscan Foundation Board of Trustees.  Liaison between the Franciscan Foundation and a variety of corporate and individual donors/vendors who financially support special events.  Solicit corporate sponsorships and gifts from individuals and vendors in support of these FHS special events.  Research and cultivate prospective event sponsors.  Manage event ticket sales, reservations, and registration.  Oversee bank transactions, credit card processing and all other post-event reconciliations.  Maintain and manage special event software.  Public Relations and Event Contact for outside organizations wishing to support the Franciscan Foundation.         Ticket Office Manager     Nov 1998   to   Feb 2005      Company Name         Managed as many as 200 performances a year in 3 different theaters.  Managed a 4-6 person Ticket Office team and 30+ Front of House staff.  Senior Level Administrative experience Provide customer service via phone and in-person.  Assist patrons and rental organizations with season subscriptions, single ticket purchases, and donations.  Provided year round financial and statistical reports to Board Members and Executive Committees  Accurate development, accounting & reporting of Ticket Office Budget and Sales.  Database Manager for Patrons and Donors using ArtSoft.  Event Selection Committee member for the 2001-2004 seasons, assist with Board Functions.  Member of supervisory team which met to plan and provide oversight for the operations of the Broadway Center and its historic Downtown theaters.  Initiated website and online ticket sales.  Assisted with the creation of promotional advertising that affect ticket sales and public relations.  Training: ArtSoft Box Office Manager in Wallingford, CT.         Education      Associate of Arts  ,   General    Pierce Community College                High School Diploma      Woodrow Wilson High School                Technical Skills     Operating Systems: Windows 10 and below ¬†  Databases: Constant Contact, ConnectWise, Raisers Edge, Auction Tracker, Auction Pay, ArtSoft, ResNet ¬†  Graphics Tools: Adobe Photoshop Elements, Microsoft Publisher           Additional Information      One of 4 Marketing Managers chosen in 2015 for a National 9 Month Training   Board Member West Sound Roller Girls Roller Derby Team  Franciscan Foundation Scholarship award winner 2009¬†     "
ARTS,"         SALES & CUSTOMER SERVICE REP           Summary     Administrative & HR Professional Holds Master of Arts (Honors) degree in Human Resource Development from Bowie State University with a 4.0 GPA. Highly organized and detailed oriented HR professional with over 10+ years experience in providing human resource in areas employee relations, recruitment, workers compensation and benefits, employee record-keeping, compliance with Federal & State Laws and HR policies and procedures. A dedicated professional with an excellent written and oral communication skills and the ability to communicate effectively with all levels of the organization. Great research and policy analytical skills, very independent and self-motivated professional with excellent customer service, organizational, Project Management and time management skills, as well as the ability to grow positive relationships with clients, staff and colleagues. Excellent ability to manage a high volume of work by balancing competing deadlines and priorities effectively within a variety of diverse tasks. Proficient user of Microsoft applications.[Job Title] focused on developing efficient processes using knowledge of recruiting, employee relations, training and development and auditing.       Highlights          New employee orientations  Staff training and development  Microsoft Office Suite expert  Quickbooks  Human resources audits  Maintains confidentiality  HRMS  HR policies and procedures expertise  National Human Resources Association  Human resources management  People-oriented  Organized      Exceptional communicator            Accomplishments      Holds Master of Arts (Honors) degree in Human Resource Development from Bowie State University with a 4.0 GPA. A dedicated professional with an excellent written and oral communication skills and the ability to communicate effectively with all levels of the organization. Great research and policy analytical skills, very independent and self-motivated professional with excellent customer service, organizational, Project Management and time management skills, as well as the ability to grow positive relationships with clients, staff and colleagues. Excellent ability to manage a high volume of work by balancing competing deadlines and priorities effectively within a variety of diverse tasks. Proficient user of Microsoft applications  Affiliation and membership include: Society of Human Resources Management, Project Management Institute   Revamped the orientation process for all new hires, which was implemented company-wide.Promoted to [Job Title] after [Number] years of employment.Audited an HRIS database and received special recognition with a ‚ÄúThank You Award.‚ÄùDesigned a standard exit process and interview survey that was implemented permanently.       Experience      Sales & Customer Service Rep    September 2012   to   Current     Company Name          Manage high-volume of workload in a sales and customer service environment assisting on average 550 customers per week to increase brand loyalty and awareness as well revenue.  Analyze customer needs to recommend products and provide customer service to drive sales.  Achieved a 100% customer service satisfaction and retention average based on communication and listening skills, problem resolution and politeness contributing to company attaining highest customer service ratings (determined by external auditors) in recent years.  Assist current and new reps in adjusting to rigors of department as it relates to familiarity with processes, driving product sales and performing customer service reducing organizational turn-over.  Assist customers with purchases, opening accounts and navigating website to facilitate purchase.  Attained a 95 -100% employee evaluation and rating in 2012 by meeting employee and customer service benchmarks in product knowledge, attendance, customer service in regard to speed, accuracy and volume in the performance of daily tasks.   Explained human resources policies and procedures to all employees.Conducted telephone and onsite exit interviews for all employees.Answered employee questions during the entrance and exit interview processes.Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.Selected and interviewed candidates for all available positions.Created job descriptions to attract a targeted talent pool within the market wage range.Assessed employee performance and issued disciplinary notices.Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.Managed over [Number] personnel files according to policy and federal and state law and regulations.Generated employee tracking reports each month.Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.Managed communication regarding employee orientation and open enrollment for benefits.Helped training and development staff with all aspects of training coordination.Completed payroll processing from start to finish for more than [Number] employees.Assisted customer service with inbound and outbound calls regarding all HR inquiries.Designed new employee packages and sent them via mail and e-mail.Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.Audited job postings for old, pending, on-hold and draft positions.Completed all work with a [Number]% rate of accuracy.Created social media initiatives for new employee search strategies.Drafted department-specific employee announcements.Ran queries and reports through the ADP system.Partnered with the IT department to create a streamlined onboarding process for new hires.Organized employee schedules, department phone lists and business card orders.         Coordinated communication between administration and executive team    January 2011   to   August 2012     Company Name   Ôºç   City  ,   State      Created social media initiatives for new employee search strategies.Drafted department-specific employee announcements.Ran queries and reports through the ADP system.Partnered with the IT department to create a streamlined onboarding process for new hires.Organized employee schedules, department phone lists and business card orders.se of teamwork and collaboration. The Co-operative London, UK (HR Generalist) Aug. 2003 - July 2007  Provided support to staff regarding company policies, procedures, and practices.  Compiled and maintained records related to employees, such as personal data, compensation, benefits, tax data, attendance, and performance reviews or evaluations.  Assisted with recruiting efforts, including processing employment applications and assisting in other employment activities.  Created, maintained, and updated employee files to document personnel actions and provided information for payroll and other uses.  Assisted in administration of compensation programs and helped to monitor performance appraisal process.  Oversaw HR processes and developed analytics in areas such as new hire orientation and on-boarding, employment verifications, background investigations, employment action form transactions, transfers, promotions, tuition reimbursement, exit interviews, and terminations/resignations.  Maintained a myriad of databases that supported HR activities/processes as well as maintained up-to-date personnel files in compliance with applicable legal requirements.  Helped to maintain company organization charts and employee directory.  Compiled and maintained records for use in employee benefits administration.  Conducted research to determine the effectiveness of personnel programs and policies.  Ensured compliance with all applicable federal, state and local laws and regulations.  Compiled data from personnel records and prepared reports.  Computed wages and recorded data for use in payroll processing.          Office Manager    August 2007   to   September 2010     Company Name   Ôºç   City  ,   State      Administration & Organization Provided administrative and business support for the firm, CEO and executive team members.  Coordinated for top executives conference calls, board meetings, travel and special events.  Negotiated favorable terms and pricing agreements with resorts, vendors, caterers and other providers of services at special events, saving $55K in 2009.  Improved office efficiency by creating highly effective organizational and filing system, including quick & thorough indexing, filing & offsite storage, resulting in easy access to critical information, streamline office functioning and increasing office performance by about 15%.  Maintained CEO's calendar, reorganized executive & finance libraries, assisted managers with special projects as needed, including employee hiring, orientations, on-boarding etc.  Conducted extensive internet research on competitors and potential acquisitions and reported findings to marketing manager. Developed, formatted and maintained databases. Communication & Client Relations  Responded to client phone calls and inquiries providing appropriate information as needed.  Acted as liaison between senior executives, board members, shareholders, middle management and administrative staff maintaining an open line of communication in the process.  Coordinated the preparation of reports, documents and presentation slides for staff and the board.          Education      Master of Arts   :   Human Resource Development      BOWIE STATE UNIVERSITY   Ôºç   City  ,   State  ,   US     BOWIE STATE UNIVERSITY Bowie, Maryland	Master of Arts in Human Resource Development, May 2012Top [Number]% of classEmphasis in [Subject][Award Name] Academic Achievement AwardMinor in [Subject]Graduated with HonorsHuman Resources Management certificateCoursework in Industrial-Organizational PsychologyCoursework in Business, Economics and Organizational DevelopmentGraduate certificate in Organizational Development         Certificate   :   Project Management      Bowie State University          Certificate in Project Management, Bowie State University, March 2011         Bachelor's   :   Human Resources Management      CENTRAL UNIVERSITY COLLEG E   Ôºç   City  ,     GH     CENTRAL UNIVERSITY COLLEG E Accra, Ghana Bachelor's degree in Human Resources Management July, 2003 SOFTWARE APPLICATION Proficient in the use of Microsoft Office Applications (Word, Excel, Power Point, Access, Project Manager), Outlook, HRIS, MS Project and MS Publisher.Minor in [Subject]Graduated with HonorsHuman Resources Management certificateCoursework in Industrial-Organizational PsychologyCoursework in Business, Economics and Organizational DevelopmentGraduate certificate in Organizational Development         Certifications    Certificate in Project Management, Bowie State University      Professional Affiliations     Affiliation and membership include: Society of Human Resources Management, Project Management Institute       Skills     Databases, Hr, Compensation, Appraisal, Automated Payroll, Benefits, Benefits Administration, Correspondence, Employee Benefits, Hr Generalist, New Hire Orientation, Payroll, Payroll Processing, Performance Appraisal, Personnel Records, Recruiting, Terminations, Increase, Access, Client Relations, Filing, Finance, Liaison, Marketing, Office Manager, Pricing, Customer Service, Receptionist, Retail Sales, Accounts And, Problem Resolution, Product Sales, Sales, Sales And, Satisfaction, Training, Ada, Employee Engagement, Employee Relations, Flsa, Fmla, Hr Issues, Labor Laws, Managerial, New Hires, Performance Management, Recruitment, Claims, Clients, Compensation And Benefits, Excellent Written, Highly Organized, Time Management, Very Organized, Workers Compensation, Mitigation, Human Resources, Project Management, Excel, Hr Information System, Hris, Human Resources Management, Microsoft Office, Microsoft Project, Ms Office, Ms Project, Ms Publisher, Outlook, Project Manager, Publisher, Word    "
ARTS,"         TUTORING CONSULTANT           Executive Profile    Motivated, enthusiastic educational leader with 15+ years' experience fostering a cohesive student learning atmosphere conducive to learning. ¬†My ¬†core qualifications include being a licensed reading specialist in multiple states, strong classroom management, public speaking skills, CPR Certified and F.E.M.A. ¬†certified for emergency management situations.      Skill Highlights          Leadership/communication skills  Self-motivated     CPR Certified       Classroom management  Crisis management  Patient            Core Accomplishments      Helped my low functioning readers move from Pre-K level reading to 5th and 6th grade reading levels.    Facilitated small reading and writing groups, and phonics groups for grades   6   through   12  .    Managed classes of up to   45.           Chaperoned multiple field trips and after-school activities.             Designed ¬†weekly lesson plans focused on age and level-appropriate material.                     Designed curriculum based upon student needs.   Helped my¬†students reach their IEP goals.         Professional Experience      Tutoring Consultant    August 2014   to   Current     Company Name   Ôºç   City  ,   State      Experience working special needs students.   Promoted language development skills through reading and storytelling.     Applied the positive reinforcement method to redirect negative behaviors.     Encouraged students to be understanding of and helpful to others.         Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.           English/Social Studies    September 2013   to   Current     Company Name   Ôºç   City  ,   State      Developed and implemented daily and unit lesson plans for 6th grade English Developed, administered and corrected tests and quizzes in a timely manner.  Conducted group and one-on-one reading and writing activities   Developed excellent rapport with students Fostered a classroom environment, conducive to learning and promoting excellent student engagement   Participated in parent and faculty conferences Designed lesson plans focused on needs and grade level Instructor for the Voyager Learning Program.   Implemented  PBIS  programs to encourage student participation.     Supported students in developing strategies for individual needs and classroom group dynamics.       Communicated effectively with educators from various grade levels.       Physically and verbally interacted with students throughout the day to keep them engaged.         Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.     Encouraged students to be understanding of and helpful to others.      Conducted small group and individual classroom activities based on differentiated learning needs.      Communicated with parents throughout the school year.  Created a team meeting format to allow parents the opportunity to meet with all of their child's teachers together.          Social Studies Teacher    June 2007   to   June 2013     Company Name   Ôºç   City  ,   State      Provided state mandated curriculum and created the school's curriculum for 10th grade World History as well as Advanced Placement World History.  Developed and implemented daily and unit lesson plans for 10th grade Global History.  Provided Regents study habits and skills after-school and on Saturdays Created inter-disciplinary portfolio projects that were and based on a teacher selected theme.  Reinforced skills needed to be successful Administered testing, tracked and analyzed class performance.  Conducted group and one-on-one reading and writing activities.   Implemented the Workshop Model Familiar with the Danielson Framework.  Used the Understanding by Design model, to create unit plans and lesson plans.   Implemented AVID strategies such as Cornell Notes and binder organization.  Turn-keyed AVID Training to the school staff during professional development   Participated in parent and faculty conferences.   Established and enforced rules for behavior and procedures for maintaining order among multiple classes of 34 students.          English Language Arts Teacher/Social Studies Teacher    June 2002   to   June 2007     Company Name   Ôºç   City  ,   State      Provided state mandated curriculum Maintained student progress.  Maintained student portfolios Reinforced skills needed to be successful.   Developed and implemented daily and unit lesson plans for 6th and 7th grade English.   Developed, administered and corrected tests and quizzes in a timely manner.  Conducted group and one-on-one reading and writing activities.   Developed excellent rapport with students.   Fostered a classroom environment, conducive to learning and promoting excellent student engagement.   Participated in parent and faculty conferences   Implemented the America's Choice Readers and Writers Workshop.  Designed lesson plans focused on needs and grade level.  Coordinated after school tutoring hours, with other teachers to help students in need of extra attention.   Established and enforced rules for behavior and procedures for maintaining order among multiple classes of 34 students.   Physically and verbally interacted with students throughout the day to keep them engaged.      Encouraged students to be understanding of and helpful to others.            Prevention Specialist    June 2000   to   June 2002     Company Name   Ôºç   City  ,   State      Provided state and federally mandated classroom presentations.  Performed student background reviews to develop tailored lessons based on student needs.  Designed lesson plans focused on age and level-appropriate material   Worked with students in discussion groups.   Worked with students, in group and individual counseling sessions.  Organized school-wide activities including bake sales.  Worked closely with school administration.   Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.          Alumni Peer Helper    January 1997   to   June 2000     Company Name   Ôºç   City  ,   State      Worked closely with department Assistant Principals.  Assisted the Prevention and Intervention Specialists.  Worked with individual students in counseling sessions.  Worked with students in discussion groups Community activities, such as bake sales.          Education      Master of Science   :   School and District Administration  ,   2010    Touro College   Ôºç   City  ,   State  ,   United States    School and District Administration        Master of Science   :   Literacy  ,   2005    Touro College   Ôºç   City  ,   State  ,   United States     Literacy   Coursework in Education           Bachelor of Arts   :   Political Science  ,   2000    St. Francis College   Ôºç   City  ,   State  ,   United States     Political Science   Coursework in  Psychology       Coursework in  Education           Coursework in  History              Member Phi Alpha Theta              Member Pi Sigma Alpha              Member St. Thomas Moore Pre-Law Society               Professional Affiliations     Member National Educators Association  Member of the American Psychological Association   Member of the American Irish Teachers Association   Member of the Emerald Society NYC Department of Education   Member of the Irish History and Cultural Studies Committee   Member of the Committee for Social and Economic Justice        Community Leadership Positions      F.I.T. Team (Data Inquiry Team) Brinkley Middle School, 2014-2016 Positive Behavior Intervention Support Team Coordinator, Brinkley Middle School 2014-2016     School Leadership Team, Brinkley Middle School, 2014-2016   Ask For More Arts Team Member, Brinkley Middle School, 2013-2016 Voyager Language Interventionist, Brinkley Middle School, 2013-2015 Volunteer, with the Salvation Army, 1993-2013   Served on the School Based Support Team at Bryant, High School, 1997-2002   Served on the Comprehensive Education Plan Committee, Intermediate School 141, 2002-2007   Coordinator for Big Brothers/ Big Sisters, Intermediate School 141, 2003-2007   Served on the Data Analysis Committee, Intermediate School 141, 2006-2007   Served on the Academic Intervention Services Committee, Intermediate School 141, 2006-2007   School Leadership Team, Academy of Finance and Enterprise, 2007-2013 Data Analysis Committee, Academy of Finance and Enterprise, 2007-2013 Data Coach for the Social Studies Department, Academy of Finance and Enterprise, 2007-2013   AVID Site Coordinator, Academy of Finance and Enterprise, 2009-2013 Department Chair for the Social Studies Department, Academy of Finance and Enterprise, 2007-2009   Department Chair for the Social Studies Department, Academy of Finance and Enterprise, 2010-2012   Building Response Team Member, Academy of Finance and Enterprise, 2011-2013   School Safety Member, Queens Campus High Schools, 2011-2012 Comprehensive Education Plan Committee, Academy of Finance and Enterprise, 2007-2013   Principals Cabinet, Academy of Finance and Enterprise, 2011-2012 Senior Adviser, Academy of Finance and Enterprise, 2009-2012   Coordinator of School Activities (COSA), Academy of Finance and Enterprise, 2009-2012   After-school and Saturday School Regents and Advanced Placement preparation, Academy of Finance and Enterprise, 2007-2013        Skills     Enthusiastic people person.  Goal Oriented.  Self-motivated.  Team Player.       Additional Information      N.Y.S. Permanent License for Social Studies 7-12   N.Y.S. Professional License for Literacy Specialist k-12   Mississippi License in Social Studies 7-12   Mississippi License in Literacy K-12¬†     "
ARTS,"         QUALITY ANALYST/SENIOR RECORD KEEPING SPECIALIST       Summary    Administrative professional eager to leverage over 20 years of experience and business management degree to secure a higher level position that will demonstrate leadership skills. Highly organized, efficient and skilled in a variety of office support tasks.      Professional Highlights         Creates vision for performing art shows and acquires appropriate facilities for expected guests.  Motivates and manages teams for targeted outcomes.  Recruit and supervise associates to ensure effective mentoring of all performers.  Lead coach for upwards of 60 performers per venue.  Oversees all record keeping.  Handles approval of budgets, payroll accounts, costume selections, stage sets, playbills press releases and purchases of insurance contracts required for facility rentals.  Reviews and approves rental contracts for vendors, captures sales records for ticket type orders, manages timelines and schedules.     Procedure development  Personable  Team building  Relationship building  Flexible  Dedicated  Client relationships  Troubleshooting and problem solving  Productivity improvement specialist  Quality assurance and control  Organized  Results-oriented  Cost reduction and containment            Experience     May 2010       Company Name   City  ,   State     Quality Analyst/Senior Record Keeping Specialist        Excel within deadline-intensive environment, ensuring the accurate and on-time completion of QC related tasks and volumes related to service level agreements.  Provided weekly team building to motivate peers toward team mindsets resulting in praise by management and associates.  Facilitate team huddle and use lean capacity management principles to flex workloads between Pay-In QC processes.  Document standardization of processing to eliminate waste.  Attend daily/weekly meetings related to implementation of process improvements as a result of problem solving.  Assist in updating standard operating procedures related to the Asset Transfer process.  Assisted in developing visual management boards related to four separate processes to monitor production and capacity management.  Responsible for researching and reporting trends that will effect work processes; provide effective and efficient action plan to eliminate waste and implement within necessary turn-around time.  Tapped for projects company-wide.  Recognized for high-quality work, organizational strengths and exceptional customer service delivery related to the TIAA-CREF Way.         January 2007   to   May 2010     Company Name   City  ,   State     Customer Service Representative        Provided quality service to customers related to asset transfer form requests and NIGO resolution.  Lead  associate for NIGO reporting to upper management and responsible for reduction of NIGO queues by working with financial consultants and related associates.          January 2001   to   January 2007     Company Name   City  ,   State     Customer Service Representative        Acted as a liaison to supervise 15 institutions requesting enrollments and information related to posting client premiums.  Accurately performed calculations related to gains or losses.  Performed rollover/transfer payments to and from contracts to serve client requests.  Processed refund payments for reconciliation of unclaimed payments.         January 1990   to   January 2001     Company Name   City  ,   State     Receptionist/Administrative/Telephone Service Counselor        Professionally responded to telephone/written communication and in person visits from participants and institutions regarding payments, eligibility, policy loans and individual life insurance products.  Received excellent reviews for customer service and resolution of client complaints.         March 2004   to   Current     Company Name   City  ,   State     Performing Arts Director/Project Manager        Creates vision for performing art shows and acquires appropriate facilities for expected guests.  Motivates and manages teams for targeted outcomes.  Recruit and supervise associates to ensure effective mentoring ofall performers.  Lead coach for upwards of 60 performers per venue.  Oversees all record keeping.  Handles approval of budgets, payroll accounts, costume selections, stage sets, playbills press releases and purchases of insurance contracts required for facility rentals.  Reviews and approves rental contracts for vendors, captures sales records for ticket type orders, manages timelines and schedules.          Education          University of Phoenix   City  ,   State       Pursuant of Bachelors Degree  :   Business Management Project Management    Business Management Project Management            Berkeley College   City  ,   State       Associates Degree  :   Business/Office Administration    Business/Office Administration        Work History            Company Name                        Company Name                        Company Name                  Skills     Customer service, people and goal-oriented, proven ability to mentor and coach, verbal and written communications      "
ARTS,"         PROJECT COORDINATOR ASSOCIATE       Professional Summary    ¬†CES Talent Management Associate¬†successful at designing company-wide onboarding, orientation and mentoring programs. Team-oriented Training and Development Coordinator who efficiently develops training processes and procedures for human resources teams.      Skills          New hire on-boarding  Training solutions development      Time management  Highly organized            Work History      Project Coordinator Associate     06/2014
                                to   Current      Company Name   ‚Äì   City  ,
                              State      WAG Ambassador Team Installation Quality Audit Reports: Coordinate tracking the Installation Quality Audit reports Result - IQA audits are complete in less than five days.  9Box Revie Coordinating a process to streamline common processes for the 9 box review for Global Off-Highway Customer Engineering Application Engineers  Result - The new process is scheduled to be in place Q1 2015 Conferences and Trainings: Coordinate the planning and logistics for conferences and trainings  Result - 99% of the participants of the Tier 4 Final Training rated the training beneficial UCC Ambassador: Support the team's learning and usage of new technology available such as Cummins Connect and Outlook 365  Result - Have multiple trainings scheduled to help the team to learn about Outlook the last  Week of October and first week of November Support Team: Support new hires and ensuring they receive training, learning about the CCW environment and about basic how to do tasks; support the team with PO's, Ariba, travel, scheduling needs, maintaining databases, tracking progress of projects and communicating with team project updates.  Trained staff during demonstrations, meetings, conferences and workshops.         Talent Management HR Associate     10/2011
                                to   05/2014      Company Name   ‚Äì   City  ,
                              State      Facilitated modules during CES site OnBoarding; Prepared Training Modules; Created the Right Environment coordinating logistics to ensure participants were in a great learning environment; Process Improvement by participating on a team to update the Aftertreatment 101 module in order to increase employee interaction and to update the use of current technology, consistently led the Talent Management team to explore ways to improve and keep site OnBoarding current and relevant Result - 80% of US exempt and office employees attended CES Site OnBoarding within their first 90 days of employment with CES CES Intern Events  Evaluated the effectiveness of training programs and recommended improvements to upper management.  Conducted orientation sessions and organized on-the-job training for new hires.  Coordinated ongoing technical training and personal development classes for staff members.  Developed surveys to identify training needs based on projected production processes and changes.  Organized and edited training manuals, multimedia visual aids and other educational materials.  Delivered a wide variety of courses including topics on communication, team building,  [Topic]  and  [Topic] .  Selected and assigned instructors to conduct specific training programs.  Trained staff during demonstrations, meetings, conferences and workshops.  Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.  Planned the corporate annual summer and holiday events, which included team building-based training initiatives.  Communicated all learning and performance objectives, schedules and training assessments to upper management.         Assistant Property Manager     01/2009        Company Name   ‚Äì   City  ,
                              State      Assisted in the management of a 152 unit apartment community Key Responsibilities and Results         Substitute Teacher     01/2003
                                to   01/2009      Company Name   ‚Äì   City  ,
                              State      Basic classroom instruction and management - Used Project Based Learning (PBL) techniques that helped students see the connection between classroom learning and real world application.         Arts and Education Program Manager     01/1999
                                to   01/2003      Company Name   ‚Äì   City  ,
                              State      Developed, planned and implemented summer and after school programs for over 200 youth ages 5-18 Key Responsibilities         Classroom Teacher     01/1994
                                to   01/1999      Company Name   ‚Äì   City  ,
                              State      Instruction         Education      Bachelor of Science of Education  :      1 1994     Indiana University Purdue University    -
                          City  ,
                          State              Indiana State Teachers license    -
                                      Skills    streamline, Arts, Basic, Budget Planning, budgets, Budget, Conferences, Content, conversion, Data Analysis, databases, Document Management, Edge, File Management, government, Hiring, HR, instruction, Team Building, Leadership, ledger, logistics, Math, Excel, office, 97, Outlook, PowerPoint, 98, networking, Performance Management, Process Improvement, Processes, programming, progress, Project Management, Quality, reading, Recruiting, Sales, scheduling, Staffing, teaching, phone, UCC, unique, Workshops, year-end   "
ARTS,"         ADMINISTRATIVE COORDINATOR       Summary     Reliable and energetic arts administrator with a Master of Arts in Arts Management.  A highly motivated individual with strong organizational and prioritization abilities.  Areas of expertise include communications, public relations, marketing, event planning and outreach.         Highlights          ‚û¢ Good written communication skills  Working knowledge of WordPress and Photoshop  PR and marketing experience  Fundraising            Familiarity with Microsoft Office and social media  Experience with Banner, Patriot Web, 25Live and eVA Purchasing systems   Event planning experience            Experience      Administrative Coordinator   08/2013   to   Current     Company Name   City  ,   State       ‚û¢Developed and implemented new scheduling system for special events, portfolio reviews and advising through Acuity Scheduling to replace cumbersome phone appointments   Manage front line communication between students, faculty and administration, prepares written communication for prospective and current student admittance.    Assist with PR/Marketing with CVPA Academic Affairs and Admissions Offices as well as outreach initiatives  Serve as liaison for marketing School of Art Portfolio Review Day and Open House events to the community and local high schools  Websites management (i.e. edits and updates)  Schedules and coordinates School of Art Advisory Council meetings  Manage portfolio review process, communication flow between prospective students, Admissions and School of Art staff and administration   Administers and collates information generated throughout the portfolio and recruitment process   Coordinate/schedule for special departmental events along with other staff   Responsible for knowledge of all School of Arts programs and degree specifications   Departmental e-mail communications   Processing curricular paperwork, preparing syllabus for Web publication   Departmental tours  Portfolio review coordination, liaison between SoA and Admissions on portfolio reviews, developed electronic tracking system for portfolio reviews.          Production Coordinator   06/2011   to   08/2013     Company Name   City  ,   State       ‚û¢Manage Center for the Arts internal production calendar   Provide continuous data maintenance/entry in R-25 scheduling system (internal/external performances and scheduled rigging maintenance) to reflect consistency between performance calendars   Rental recaps - track labor hours for FT staff and over-hire  Coordinate hiring ushers and stage hands for events  Managed HR duties to include time sheet entry, background checks, hiring employees, terminating employees, payroll modification  Union payroll   Secure specific performance equipment (i.e. rigging equipment, CO2 etc.) for upcoming performances from external vendors   Assist Production Manager in performance logistics and assisted other production staff as needed; bulk purchase orders through eVA   Assist with GMU required training.          PR & Marketing Assistant   09/2010   to   01/2011     Company Name   City  ,   State       ‚û¢Identified and conducted market research to provide logistical marketing support to the Artistic Director.  Gathered promotional material for summer classes  Developed sponsorship package (included sponsorship letters, levels of sponsorship, sponsorship forms etc.).  Provide PR and marketing support for Artistic Director.  Assisted with developing creative summer camps and workshops          Fundraising & Development Intern   03/2009   to   05/2009     Company Name   City  ,   State       ‚û¢Event management for Friends of the Hylton   Provided staff support for annual fundraising event ""Shooting for the Stars""   Responsible for logistics of Friends of the Hylton Center (meetings, special events, catering and marketing materials)  Prepare and distribute notices, agendas, meeting minutes   Attend Friends of Hylton Center committee meetings   Assemble donor kits and presentation materials for events   Process donations and prepare acknowledgment letters and other correspondence   Logistics of donor and volunteer cultivation           Education      Master of Arts  :   Arts Management   2009       George Mason University, College of Visual and Performing Arts Fairfax   City  ,   State  ,   US      George Mason University, College of Visual and Performing Arts Fairfax, VA M.A., Arts Management; 2009         Bachelor of Arts  :   Dance & Recreation   2004       New Mexico State University, College of Human Performance   City  ,   State  ,   US      New Mexico State University, College of Human Performance, Dance & Recreation Las Cruces, NM B.A., Dance; 2004         Skills      Good written communication skills  Working knowledge of WordPress and Photoshop  PR and marketing experience   Experience in event planning   Familiarity with Microsoft Office and social media  Experience with Banner, Patriot Web, 25Live and eVA Purchasing systems   Familiarity with fundraising and development tactics     "
ARTS,"         SOUS CHEF/LINE COOK       Summary     Quality-focused and efficient Cook adept at preparing and plating food in high energy, fast-paced kitchens. I am  ¬†seeking to use my culinary skills to prepare a special variety of dishes in a professional, rewarding environment.        Highlights          Focused and disciplined.¬†   Works well under pressure.¬†   High volume production capability.   Ability to handle/resolve problems     Reliable, punctual and committed to customer service        I have basic knife skills.¬†   Knowledge of preparation of various food items.       Plate presentation skills.¬†           Sandwich preparation experience.             Well-tuned palette                  Accomplishments      I played a key role in the successful physical inventory of 10 million dollars worth of product, with an accuracy difference of .001%.¬†        Experience     December 2015   to   August 2016     Company Name   City  ,   State     Sous Chef/Line Cook         Persistently strive for continual improvement and work cooperatively as a team member.       Set up and performed initial prep work for food items such as soups, sauces and salads.   Set up and performed initial prep work for catered food items such as Hors d'oeuvre's. salads, and entree's.¬†  Have worked numerous positions on the line including such stations as Saute, Fryer, Salad, and Flattop.   Correctly and safely operate all kitchen equipment in accordance with set guidelines.    Successfully execute menu with highest quality and consistency standards during highest volume hours.¬†     Helped develop a variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.       Executed various kitchen stations and assisted with, meat, fish, saute or pantry         Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food.             May 2015   to   December 2015     Company Name   City  ,   State     Food Expediter/Food Runner/Busser         Established and maintained open, collaborative relationships with the kitchen team.      Quickly and courteously resolved all guest problems and complaints.       Always displayed a positive and friendly attitude towards customers and fellow team members.            Controlled the flow of finished dishes to guests tables.¬†  Controlled the clearing and resetting of tables with the utmost efficiency. ¬†  Set up numerous small and large catering functions¬†         January 2014   to   April 2015     Company Name   City  ,   State     Picker/Shipping         Selected products for specific routes according to pick sheets.      Unloaded, picked, staged and loaded products for shipping.     Received incoming shipments and reviewed contents against purchase order for accuracy.       Followed proper selection procedures as established by the company.         Transported goods from racks, shelves and vehicles.           Worked at a rapid pace to meet tight deadlines.             Conducted monthly, quarterly and yearly inventories of warehouse stock.               October 2013   to   December 2013     Company Name   City  ,   State     Stocker         Handled products and equipment in accordance with safety and sanitation guidelines.      Greeted all customers.¬†     Arranged and stocked department displays.       Gave every customer immediate and undivided attention.       Offered product recommendations when appropriate.       Monitored UPC codes.           April 2013   to   October 2013     Company Name   City  ,   State     Seasonal Laborer         Interacting with clients at job site.   Replacement of pool liner.   General maintenance of pool pump, filter, and pool plumbing line system.   Opening and closing of clients pools.   Keeping and managing inventory of parts, and tools necessary for every job.         June 2011   to   April 2013     Company Name   City  ,   State     Kitchen Crew          Cleaned work areas, tables, and kitchen equipment.¬†     Performed dishwasher duties.       Washed, peeled, cut, and seeded fruits and vegetables.            Cleaned up spilled food, broken dishes, and emptied trash.           October 2009   to   January 2011     Company Name   City  ,   State     Mobile Phone Consultant          Described merchandise and explain operation of merchandise to customers.     Computed sales prices, total purchases and processed payments.       Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.         Placed special orders and called other stores to find desired items.         Operated a cash register to process cash, check and credit card transactions.         Replenished floor stock and processed shipments to ensure product availability for customers.             March 2009   to   October 2009     Company Name   City  ,   State     Food & Beverage Attendant           Loaded dishwashers and hand-washed items such as pots, pans, knives.       Kept drink stations clean and ready for service.         Performed cleaning, and stocking duties in establishments.           Stocked and rotated products, stocked supplies, and paper goods in a timely basis.             Took orders from patrons for food or beverages.               Used all food handling standards.                 Communicated with customers regarding orders, comments, and complaints.                  Education     2009     East Pennsboro High School   City  ,   State       Diploma              Certifications    I am CPR/AED certified through the Red Cross      Skills    CPR, Critical Thinking, Customer Service, Customer Service Skills, Cycle counting, inventory, Inventory Management, Leadership
Skills, Leadership Skills, Microsoft Office, quality, Receiving, Sales, shipping, Supervisory Skills, tables      Additional Information      Authorized to work in the US for any employer     "
ARTS,"         DANCE EDUCATOR         Professional Summary     Personable and proactive Clinical Mental Health Counselor and Registered Dance/Movement Therapist focused on building positive rapport with a diverse range of clients and adept at facilitating both individual and group therapy sessions. A critical thinker and detail-oriented with superior interpersonal skills.       Core Qualifications          DSM-V knowledge  Group behavior and dynamics  Group therapy, Expressive Art Therapies, and Dance/Movement Therapy  Experience working with disabled persons.  Experience with developmental disabilities  Experienced working with adolescents, adults and geriatric population       Eclectic psychotherapy approach  Cognitive Behavioral Therapy (CBT)  Dialectic Behavior Therapy (DBT)  Clinical documentation- Avatar    Developmental Designs trained  Compassionate, empathetic, open minded, team player            Professional Experience      Company Name     February 2012   to   Current     Dance Educator   City  ,   State      Plan and implement a dance curriculum for an arts-integrated urban charter secondary school for students in grades 7-12.  Teach daily lessons following the Rhode Island standards for education.  Present all class material and policies accurately and clearly for five classes each semester.  Use a variety of teaching methods such as lectures, discussions and demonstrations.  Meet with parents and guardians to discuss students' progress at least once per semester.  Enforce both classroom and administration policies and rules at all times.  Established positive relationships with students, parents, colleagues and administrators.  Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times.  Assessed student progress weekly, monthly and quarterly.  Monitored students for destructive or unhealthy behavior and reported concerns to guidance counselors.  Worked cooperatively with special education teachers to modify curricula for special education students according to Individual Education Plans (IEPs).          Company Name     July 2012   to   Current     Dance/Movement Therapist - Clinical Mental Health Counselor   City  ,   State      Planned an implemented a healing arts program, meeting the patient's level of functioning, in collaboration with the psychiatric care team to support patients as outlined in their treatment plans.  Met with patients in group and 1:1 sessions utilizing Dance/ Movement therapy techniques to facilitate understanding and practice of coping skills;  help foster and enhance communication, build self-esteem, creativity, socialization and physical movement for psychiatric patients.  Provided evaluations to the care team on patient and family response to the program to enhance the quality of care.  Worked with children, adolescents, adults and geriatrics who are suffering symptoms including depression, anxiety, physical, psychiatric, neurological disorders, learning difficulties, dementia, autism, and behavioral problems.          Company Name     September 2014   to   November 2014     Dance/Movement Therapist   City  ,   State      Grant funded program.   Provided dance/movement therapy for children and  adolescents with developmental disabilities.  Helped build communication skills, social and interpersonal relationships in a supportive community.           Company Name     July 2013   to   November 2013     Mental Health Counseling and Dance/Movement Therapy Intern   City  ,   State       Worked with adults with severe mental illness; schizophrenia, depression, anxiety, physical/psychiatric/neurological disorders, learning difficulties, dementia, autism, and behavioral problems.  Assistance in providing direct care and support to patients as outlined in their treatment plans.  Observation and reporting of patient information, data collection, maintenance of a safe and therapeutic environment, and supervision of daily activities.  Delivering group therapy sessions with a variety of patients in groups  Planning a series of movement sessions around a particular patient or group's requirements; helping patients emotional difficulties through the medium of movement.            Company Name     August 2011   to   August 2012     Dance/Movement Therapist - Clinical Mental Health Counselor Intern   City  ,   State      Assistance in providing direct care and support to students as outlined by their treatment plans.  Worked with students ages 11- 18 years of age in a Charter school setting.  Developed treatment plans, interventions, including IEP's and RTI's as needed.  Conferred with parents and guardians, teachers and administrators to resolve clients' behavioral and academic problems.  Acted as a role model for clients by exhibiting positive behaviors.  Developed case files and treatment plans under the supervision of the clinical psychologist.  Met with students in group and 1:1 sessions utilizing Dance/ Movement therapy and counselor techniques to facilitate understanding and practice of coping skills;  help foster and enhance communication skills, build self-esteem, creativity, and interpersonal relationships.  Implemented therapeutic plans for each child and recorded child's progress in case file.  Observed and reported student information, data collection, maintenance of a safe and therapeutic environment, and supervision of daily activities.  Planned and implemented daily therapeutic activities including but not limited to; fitness, dance, art, and music therapy, teaching coping skills, relaxation techniques, and appropriate social skills.          Company Name     January 2004   to   January 2011     Sole Proprietor/ Artistic Director   City  ,   State      Complete operations of running a small business, including but not limited to; all financial procedures with particular attention to Federal, State, and local requirements.  Hired and managed staff, students, and independent agents.  Developed and implemented marketing plan for each new dance season.  Organized and planned community outreach events.  Planned and implemented weekly lessons, teaching movement skills, and choreography to children and adults of all dance abilities.  Planned, organized and directed performances, including but not limited to; deciding on a theme, ordering costumes, choosing music, renting a venue, having all appropriate documentation completed such as fire marshal approval, insurance, printing and sale of tickets, hiring technical staff.          Education      Lesley University     2014       Master of Arts  :   Expressive Therapies    City  ,   State       Dance/Movement Therapy with a specialization in Clinical Mental Health Counseling         Rhode Island College     2004       Bachelor of Arts  :   Dance Performance    City  ,   State              Professional Affiliations      American Dance Therapy Association   Andrea Rizzo Foundation   National Dance Education Organization (NDEO): Former State Affiliate and Conference Presenter   Dance Alliance of RI   Rhode Island Association of Health, Physical Education, Recreation, and Dance (RIAHPERD): Presenter and Dance Educator of the Year-2008        Skills       Counseling Skills: Eclectic Theoretical Approach- Client Centered Therapy, Gestalt Therapy, DBT- Dialectical Behavior Therapy, CBT- Cognitive Behavior Therapy, Mindfulness, and Expressive therapies.  Interpersonal Skills:  Empathetic, enthusiastic people person, compassionate, problem solving, great organizational skills, team player, creative and open minded.   Expressive Arts Therapy: Dance/Movement, Music, Drama, Art  Dance:  Creative Movement, Modern, Ballet, Jazz and Tap  Computer skills:  Proficient in Microsoft Office Suite; Word, Publisher, Excel, Power Point, Google Docs and Avator.     "
ARTS,"         LOGISTICS COORDINATOR       Summary    To obtain a full-time position with a company that offers opportunities and growth potential, while contributing to the success of my employer. I'm a executive who is a dynamic leader, team player and motivator. I have over 15 years of Human Resources/office experience to contribute to any company or organization. I'm a detail-oriented person with excellent analytical skills and experience with benefits and payroll administration. Along with 10 years of Community service work.        Accomplishments      Employee of the Month Award  Team Player Award        Experience     July 2013   to   November 2013     Company Name    City  ,   State    Logistics Coordinator        Rail logistics work in-bounding and out-bounding trains in three different states, for a local railroad  Ensuring vins from big three and other automotive companies were on the correct trains  Data Entry of all switch Instructions  Document train information, along with verifying waybills, for vins correct destination  Matching waybill numbers  Ensuring that all information inputted is accurate giving attention to detail         December 2011   to   October 2012     Company Name    City  ,   State    Administrative Assistant/Receptionist        Answering telephones and welcoming guests. Receiving and directing visitors,  Word processing, photocopying, filing, and faxing Assist in scheduling and organizing complex activities such as meetings and department activities for members of the Management Team,  Maintaining/reordering office supplies Coordinate travel arrangement for employees and consultants as necessary Coordinated work activities of subordinates and staff         January 2011   to   September 2011     Company Name    City  ,   State    Project Lead      Project Manager assisting 36th District Court with transition from one HRIS/Payroll System ADP 5.0 to ADP HR-B and Workforce Now; servicing 400 employees       March 2008   to   October 2008     Company Name    City  ,   State    HR Coordinator      Administered monthly payroll for 30-employees for 3 different sites Managed all employee benefits, building, contents, D&O, liability for multiple sites. Reviewed job descriptions developed by hiring manager, and ensured FLSA compliance Coordinated formal employment offers; pre-employment drug screen and background check(s) Created and maintained employee files; employee database.       June 2006   to   February 2008     Company Name    City  ,   State    HR Specialist      Facilitated the hiring and placement process for over 100 different positions Supported disciplinary action and terminations including COBRA administration Conducted employee training of Benefits eXpert and IPAY systems Administered employee welfare benefits and open enrollment Organized return-to-work program, and employee health and safety training Prepared monthly reconciliation for temporary employment accounts.       August 2001   to   June 2006     Company Name    City  ,   State    HR Benefits Administrator      Prepared monthly reconciliation for healthcare accounts for BCBS, BCN, HAP, Total Healthcare, Omnicare, Delta Dental, SunLife and Mutual of Omaha Life Insurance, Employee Census Report creation Responded to inquires/concerns regarding employee healthcare benefits Experience with Worker's Compensation, STD/LTD, FMLA, ADA, Child Support Orders, COBRA Administration, LOA, and The Healthcare Reform Act Handled recruitment and placement of union employees Prepared paperwork for new hires and terminating employees with completion of paperwork. Completed ADP system reports for HR compliance        Education     2016     University of Phoenix           Health care Mgmt   BS    BS: Healthcare Administration-HM University of Phoenix -Healthcare Administration w/ a concentration in Health care Mgmt. (Pending) 2013-2016 Accomplishments -Trained 350 staff-members on use of HRIS self-service benefit system, ADP's Benefit eXpert -Ability to handle multiple priorities simultaneously -handle all human resource functions with a high level of confidentially -Ability to meet deadlines -Ability to work alone or in a team setting -Ability to set a goal, and make sure that goal is carried out to the fullest. -Ability to produce work with a high degree of accuracy and attention to details -Employee of the Month Award -Team Player Award -Conducted new hire orientations quarterly -Implemented an in-house hiring system; also implemented a back-to-work program for all employees on workman's compensation, the DIA is still using today.        Professional Affiliations    Warren Conner Development Coalition -Detroit      Skills    Compensation, Healthcare, Hr, Benefits, Cobra, Reconciliation, Adp, Accounts For, Ada, Annuities, Dental, Fmla, Healthcare Accounts, Healthcare Benefits, Leave Of Absence, Life Insurance, Loa, Long-term Disability, Ltd, New Hires, Recruitment, Short-term Disability, Std, Award, Excellent Multitasker, Simultaneously, Team Player, Health And Safety, Terminations, Training, Payroll, Administrative Assistant, Answering, Faxing, Filing, Office Supplies, Receptionist, Scheduling, Telephones, Word, Adp Hr, Project Manager, Database, Employee Benefits, Flsa, Liability, Detail-oriented, Human Resources, Office Experience, Automotive, Data Entry, Logistics, Railroad   "
ARTS,"         MATERIAL AND TOOLING CONTROL LEAD       Summary      Qualified¬† manufacturing manager and electrician ¬†who stays current with public safety and security standards. Safely operates and maneuvers a diverse range of heavy duty construction equipment. Looking for a long-term position with an organization that values organizational culture and integrity.        Highlights          Certified forklift operator  Back hoe operator  Electric palette jack operator  Pipe laying, threading, and bending      Safety trained and oriented  Blueprint reading  Excellent driving record  Strong communication skills            Work Experience      Material and Tooling Control Lead   01/2012   to   Current     Company Name   City  ,   State      Helped achieve company goals by supporting production workers.¬† Identified and implemented change in workplace policy and procedure to positively effect production rate and quality. Supervised team of¬†eight skilled production and tooling machine operators. Inspected finished products for quality and adherence to customer specifications. Monitored the production processes and adjusted schedules. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance. Worked with managers to implement the company's policies and goals. Troubleshooted problems with equipment, devices or products. Operated manufacturing machinery such as a¬†forklift, hem saw, sheer, table saw, chop saw, drill,¬†and recipicating saw.         Bale Inspector   01/2011   to   01/2012     Company Name   City  ,   State      Changed equipment over to new product.  Adjusted machine feed and speed if machine malfunctioned.  Helped achieve company goals by supporting production workers.  Started machine operations by inserting control instructions into control units.  Safely operated a forklift.           Chef   01/2011   to   01/2012     Company Name   City  ,   State        Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.  Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.¬†  Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.  Displayed a positive and friendly attitude towards customers and fellow team members.                Electrician Apprentice   01/2008   to   01/2009     Company Name   City  ,   State       Worked on projects, which provided value to the department, the company, and the client base.  Implemented vast knowledge of electronics principles to resolve complex electrical problems.  Maintained accurate electronic and instrument inventory to support safe and efficient operation.  Frequently worked overtime, weekends and holidays.              Co-owner / Martial Arts Instructor   01/2007   to   01/2012     Company Name   City  ,   State      Taught clients how to modify exercises appropriately to avoid injury.  Contributed to the operation of a clean, friendly and well maintained health club.  Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals.  Led learning enhancement classes focused on improving¬†martial arts¬†and people skills needed for success in their fitness goals.             Electrical Forman   01/2005   to   01/2008     Company Name   City  ,   State      Oversaw production efforts to guarantee that projects were completed in a timely and budget-conscious manner.  Maintained open and effective communications with project teams to increase productivity.  Interpreted electrical and mechanical schematics, blueprints and diagrams.  Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.  Implemented vast knowledge of electronics principles to resolve complex electrical problems.  Installed all electrical wiring during remodeling projects.  Frequently worked overtime, weekends and holidays.                Electrician   01/1999   to   01/2004     Company Name   City  ,   State      Interpreted electrical and mechanical schematics, blueprints and diagrams.  Implemented vast knowledge of electronics principles to resolve complex electrical problems.  Maintained accurate electronic and instrument inventory to support safe and efficient operation.  Installed all electrical wiring during remodeling projects.  Laid and threaded pipe.  Frequently worked overtime, weekends and holidays.             Skills      Ability¬†to operate forklifts, backhoes, electric palette jacks, and other heavy machinery.  Proficient with Microsoft, Estitrack, and Dynamics AX programs.  Proficient in scheduling, training, and managing a manufacturing floor.  Efficiently able to provide customer service.  Management experience for up to 20 people on manufacturing floor Installation of underground utilities and piping.  Ability to install and operate electrical products such as meter centers and panels.  Ability to favorably introduce change in the workplace environment.  Pipe fitter.     ‚Äã       Education      High School Diploma     2000       Northside Skill Center   City  ,   State               Electricians License  :   Electrician    Northeast Flordia Builders Association   City  ,   State  ,   USA          "
ARTS,"         DIRECTOR OF THEATER         Highlights          Edline, Google Classroom, Canvas,  Blackboard  for performing arts events. Images routinely used by Communications  Photography  offices at Episcopal High School and Cannon School on websites and publications.  Shot cover photo for EHS Alumni Magazine, Winter 2016.   Experience with photo and video editing software: Photoshop Elements, iPhoto,  Pro, Pixelmator  iMovie, MovieMaker maintenance through WYSIWYG platforms: Wix, Silverpoint  Website design and  School Suite  seamstress, theatre crafts and mask-making, intermediate-level                Experience     01/2011   to   Current     Director of Theater    Company Name   Ôºç   City  ,   State      Re-built and developed award-winning theater program at an independent school
          where previous theater program had failed.  Developed and taught courses in acting,
          playwrighting, physical theatre, improvisation, Shakespeare and a freshmen survey
          course of visual and performing arts.  Directed and designed 3-4 main stage
          productions per year including a musical as well as 3-5 studio plays, including original
          and devised works.  Arranged for visiting artists to meet and work with theater students.  Collaborated with faculty members to create unique events connecting theatre to other
          disciplines.  Led student team of juniors through Leadership and Ethics curriculum.  Worked with the communications and publications departments to provide photographs
          and copy for all performing arts events used for school website, magazine and
          brochures.  Served as academic adviser for 6-8 students per year.  Lived on dormitory as
          !
          residential faculty, supervising 60 girls.         01/2007   to   01/2011     Actor, Education Artist    Company Name   Ôºç   City  ,   State      Directed school theatre residencies for grades 4-12.  Director and text teacher for
          Shakespeare & Young Company, an intensive summer training program for pre-
          professional young artists in high school and college.  Directed for Shakespeare in the
          Courts, a program for juvenile offenders.  Collaborated on writing handbook outlining
          methodology and philosophy of school residency programs.  Actor: Shakespeare and
          the Language that Shaped a World (touring 2008-2011); Toad of Toad Hall (2009, dir.  Irina Brook), The Amorous Quarrel (2010, dir.  Jenna Ware), The Real Inspector Hound
          !
          (2010, dir.  Jonathan Croy).         01/2001   to   01/2007     Director of Theater, English and Fine Arts Teacher    Company Name   Ôºç   City  ,   State      Created and developed after-school theater company and academic theater curriculum
          for grades 6-12 at independent day school with no previous theater program.  Taught
          courses including: Honors English 12, Introduction to Theater, Acting Shakespeare,
          Period Styles, Physical Theater, Design for the Theater, Playwrighting, and Directing.  Created and oversaw all artistic, technical and budgetary aspects of an award-winning
          after school theater program producing 3-4 plays per year.  Served as academic adviser
          for 10 students per year.         01/1997   to   01/2001     Director of Theater and English Teacher    Company Name   Ôºç   City  ,   State      Taught
          Introduction to Theater, and Language Retraining, an Orton-Gillingham based course
          for the remediation of dyslexia.  Expanded theater program to 3 productions per year
          and created extracurricular club and opportunities for students interested in design and
          technical theater.  Served as academic adviser, club sponsor and dorm team member.          Education     2004     Master of Arts  :   Directing    Chicago College of Performing Arts at Roosevelt University   Ôºç   City  ,   State      Directing       1995     Bachelor of Arts  :   Theater and English    Wesleyan University   Ôºç   City  ,   State      Theater and English       2015     PROFESSIONAL   NAIS People of Color Conference             2012     DEVELOPMENT,   !
DIVERSITY      S.E.E.D. (Seeking Educational Equity & Diversity             2006               Year-long program of seminars and workshops designed to help make school climates
TRAINING       and curricula more gender-fair and racially equitable.
!          !
          National Endowment for the Humanities grant award             2001               National Institute on Teaching Shakespeare
          !
          Yale University Summer Session             1998               A Practical Approach to Directing      Columbia University Teachers' College          Differentiated Instruction Techniques for Reading Remediation        Skills    academic, photo, Photoshop, Approach, arts, basic, brochures, Canvas, carpentry, Color, Directing, English, Equity, Inspector, Instruction, Leadership, Director, works, philosophy, Photography, producing 3, publications, Reading, seminars, supervising, teacher, Teaching, theatre, Toad, unique, video editing, Website design, website, websites, workshops      Additional Information      AWARDS         South East Theater Conference 2016
          ¬∑ Superior Production
          ¬∑ Best Costume Design
          ¬∑ individual students recognized for Excellence in Acting, including Best Supporting Actor
          across the whole festival.
          !
          Cochran Mastership for Excellence in Teaching Fine Arts 2013
          Episcopal High School
          !
          Faculty Incentive Award for Young Professionals 2014, 2015
          Episcopal High School
          !
         !     American High School Theater Festival 2014 and 2005 National Finalist
          ¬∑ Outstanding Production Award. Students performed at the Edinburgh Fringe Festival in  Virginia Theatre Association 2013--present
          ¬∑ Distinguished Play Award runner up (placed 2nd in the state) 2015, advanced to SETC
          ¬∑ Honorable Mention Play Award (placed in the top 15 in the state) 2013
          ¬∑ multiple state-level awards for costume design, ensemble work, and individual students
          nominated for ""All Star Cast"" honors.
          !
          Folger Shakespeare Library Secondary Festival 2013, 2015
          ¬∑ Peggy O'Brien Award for Comedy 2015
          ¬∑ Brian Cabe Award for overall excellence 2013
          ¬∑ multiple individual students recognized for Excellence in Acting awards
          !
         !     North Carolina Theater Conference 2003--2006
          ¬∑ John W. Parker Award for Excellence in Directing (state level)
          ¬∑ Excellence in Directing Awards (regional level) 2003-2006
          ¬∑ Special guest performance at North Carolina Professional Theatre Gathering 2004
          ¬∑ multiple regional-level awards for costume design, production design, choreography,
          ensemble work, and individual student acting awards.     "
ARTS,"         COMBAT MARKSMANSHIP TRAINER/ PRIMARY MARKSMANSHIP INSTRUCTOR       Summary    Weapons and Tactics Instructor      Highlights          Effective team leader  Small arms weapons specialist  Firearms safety training  Trained in defensive tactics      Valid¬† South Carolina ¬†driver's license  Supply and logistics planning  Secret¬†Security Clearance  Trained in emergency response            Accomplishments       Personally responsible for over $ 500,000.00  of command equipment with no deficiencies, losses or damages.          Received Global War on Terrorism Service Medal.       Formally commended by the Inspector General for superb supervisory actions and management.         Formally commended by Marine Corps Association & Foundation for superior accomplishments while enrolled in Combat Marksmanship Trainers Course.        Formally commended by the Commanding Officer of Marine Corps Tactics¬†& Operations Group for outstanding performance while serving as Response Cell Non-Commissioned Officer in Charge.         Experience     June 2015   to   August 2016     Company Name   City  ,   State     Combat Marksmanship Trainer/ Primary Marksmanship Instructor        Instructed over 2,000 Marines in all phases of the Marine Corps Marksmanship Program on the qualification and re qualification on small arms ranges.  Additionally, assisted in the operation of 35 firing ranges.         June 2015   to   July 2016     Company Name   City  ,   State     Assistant Martial Arts Instructor        Assisted four Martial Arts Instructors with the training of over 200 Marines and Sailors in the Marine Corps Martial Arts Program by planning and executing Combat Conditioning (Physical Fitness Training).  Conducted remediation training with students who required extra attention until they met the requirements to successfully obtain their next belt.  Teaching the Marine Corps Martial Arts Program in the absence of the Instructor.         September 2014   to   June 2015     Company Name   City  ,   State     Combat Marksmanship Coach        Analyzed difficulties of over 3,000 shooters during dry and live fire exercises in all phases of the Marine Corps Marksmanship Program during qualification.  Additionally, assisted in the operation of 56 firing ranges.         October 2015   to   October 2015     Company Name   City  ,   State     Response Cell  Non-Commissioned Oficer        Organized the set-up of a large scale amphibious assault landing training exercise/ simulation involving several adjacent Marine Crops units.    Trained 50 Marines to use combat simulation programs and to effectively support adjacent units involved in the exercise.  Supervised and assisted Marines with daily tasks and execution of the amphibious landing followed on by a ground assault.  Greater details of duties and training evolution are classified.          Education     2016     Marine Corps University; Distance Learning   City  ,   State              Terrorism Awareness - Leading Marines - Pistol Marksmanship - Infantry Squad Leader: Weapons and Fire Support - Inspection and Repair of the M9 Pistol- The Marine Rifleman: Combat Skills            Personal Information    U.S. Citizen
Veteran      Interests    Lacrosse, Rugby, and Educating People on Firearms      Skills    Arts, Basic, SC, firing, Inspection, Instructor, Microsoft Office Programs, Weapons, next, Security Clearance, simulation, Teaching, Trainer   "
ARTS,"         NATIONAL SALES MANAGER           Summary     It is my desire to advance my professional development through marrying the management, purchasing, and guest-oriented skills honed over a 20 year professional career in educational musical sales with a teaching passion that began with 6 plus years as an educator.        Highlights          Innovative teaching methods  Leadership/communication skills  IMEA member  Board of Education member  Client account management  Midwest Band and Orchestra Annual Clinic  Exhibitor         Employee relations  Vendor relations            Self-motivated   Committed to cultivating a successful team            Customer-oriented            Accomplishments     As the National Sales Manager at Universal Melody Distribution I increased sales from 2013 to 2014 by 53%. I've worked hard to develop a successful team and profitable relationships with many well known manufacturers in the music industry.       Experience      National Sales Manager    January 2009   to   Current     Company Name   Ôºç   City  ,   State      Oversee the daily operations of United Musical Distribution.  Oversee the daily operations of the online sales division, including competitive presence on Amazon and Ebay among other internet forums.  Complete and submit institutional bids to schools throughout the nation.  Responsible for creating sales opportunities and driving them to success as leader of a sales team.  Develop quarterly sales goals and implement plans to reach our goals.  Oversee the daily operations of the retail sales division.  Oversee the daily operations of our warehousing staff.  Analyze sales history for merchandise and submit purchase orders to vendors.  Attend the annual winter NAMM show as a buyer.  Negotiate special pricing for high volume items with vendors.  Develop and maintain strong working relationships with vendors.  Observe sales trends for new merchandise and incorporate new items into our quarterly sales goals.          Director of Educational Services/Bids Administration    January 2001   to   January 2009     Company Name   Ôºç   City  ,   State      Complete and submit institutional bids to school districts throughout the nation.  Solving complicated customer service issues related to bid sales.  Develop and maintain a successful team of Educational Services Representatives that visit approximately 90 schools each week.  Develop and maintain business relationships with primary, middle and high school music educators in South East/South Central Wisconsin.  Implement new ideas for promoting the educational services division of Cascio Interstate Music.  Improve overall net profit of school music related income such as rental income, repair income and capital expenditure income.  Rental collection.  Retail customer sales and service.  Maintain the ""look and feel"" of the retail Band and Orchestra Department.  Maintain a high level of customer satisfaction throughout the retail division.  Assist with the daily administration of the retail division.          Educational Services Representative    January 1997   to   January 2001     Company Name   Ôºç   City  ,   State      Captured 55%+ market share with band-related sales.  Customer sales and service Developing and maintaining business relationships with primary, middle and high school music educators in West Central Indiana and Eastern Illinois.  Created a successful instrument rental program, generating a 300% revenue increase in the 1st year alone.  Inventory purchasing.  Band and orchestral instrument and accessory sales.          Fine Arts Coordinator    January 1992   to   January 1997     Company Name   Ôºç   City  ,   State      Observed and assessed student performance and kept thorough records of student progress.  Managed classrooms of 12 to 70 students during my tenure as coordinator, responsible for both musical development and iumplemented a variety of teaching methods such as lectures, discussions and demonstrations.  Established clear objectives for all lessons, units and projects.  Encouraged students to persevere with challenging tasks, designed to build leadership in all grade levels..  Set and communicated ground rules for the classroom based on respect and personal responsibility.  Tutored children individually and in small groups to help them with difficult subjects.  Taught after-school and summer enrichment programs.  Established positive relationships with students, parents, fellow teachers and school administrators.  Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.  Mentored and counseled students with adjustment and academic problems.  Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.  Contributed ideas at all staff meetings each month, designed to enhance school pride and presence.  Employed a broad range of instructional techniques to retain student interest and maximize learning.  Delegated tasks to teacher assistants and volunteers.  Created lesson plans in accordance with state curriculum and school-wide curriculum standards.  Coordinating all fine arts performances.  Director of bands grades five through twelve.  Director of choirs grade nine through twelve.  General music instructor grades kindergarten through eight.          Assistant Band Director    January 1990   to   January 1992     Company Name   Ôºç   City  ,   State            Education      Masters   :   Music education  ,   May 1992    Indiana State University   Ôºç   City  ,   State      Music education        Bachelor of Science   :   Music Education  ,   May 1990    Indiana State University   Ôºç   City  ,   State              Associate's degree   :   Fine Arts  ,   May 1986    Vincennes University   Ôºç   City  ,   State      Fine Arts        Skills     Sales, Sales Management, Wholesale Sales, Business Development, Internet Sales, School Sales, Music Education, Drum Set Performance, Vibraphone Performance.     "
ARTS,"         AM- REPLENISHMENT STOCKER       Summary     Adaptable  [Job Title]  with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement, d  etail-oriented  [Job Title]  highly efficient in operations.¬†       Highlights           Effective Multitasking     Quality Control     Inventory control procedures   Strong communication skills        Proficient in Lunix Systems   Knowledge of ISO 9000 and Kaizen   MS Office proficient       OSHA Certified             Accomplishments     Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.  Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.  Performed all transactions in a cordial, efficient and professional manner.       Experience     September 2015   to   June 2016     Company Name   City  ,   State     AM- Replenishment Stocker        Answered customers' questions and addressed problems and complaints in person and via phone. Kept the showroom clean and maintained neat, orderly product displays.     Unloaded, picked, staged and loaded products for shipping.   Resolved service issues in a timely manner, including coordinating and processing returns.   Rotated stock by code and receiving date.  Maintained visually appealing and effective displays for the entire store.¬†         June 2007   to   December 2008     Company Name   City  ,   State     Communications Technician        Performed basic FCC Proof of Performance tests, including test point and 24 tests as well as responded to and repaired service interruptions and signal degradation on the two-way distribution plant as required.  Performed requested and non-pay disconnects, pre-wired unit dwellings in order to provide ""ready hook-up"" capabilities, and inspected existing ground and made new ground according to the National Electric Code (NEC) in order to protect employees, customers, and equipment from electrical shock or damage.         October 2003   to   May 2006     Company Name   City  ,   State     Service Installation Technician        Assisted in all phases of installing, testing, and troubleshooting security and access control systems in Houston metropolitan area office buildings.  Maintained company owned vehicles, tools, equipment, individual tool issue, and building keys to customer buildings.  Documented completed work accurately and consulted with supervisor to resolve discrepancies and interfaced with customers as necessary to install and test equipment.          Education     May 1996     Gulf Shores Academy   City  ,   State       High School Diploma             2018     Texas State Technical College    City  ,   State       Associate of Applied Science  :   Information Security    Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.        Professional Affiliations    Fall 1999¬†Masonic Order Member Abraham Grand Lodge Isaac # 10 Chapter      Skills        Sales Software: Salesforce.com, TapScan  Public Relations Software: Bacon's Mediasource, Factiva  Desktop Publishing Software: Photoshop, Illustrator, HTML     "
ARTS,"         SUMMER CAMP COUNSELOR           Summary     I have a Veterinarian Assistant certificate from Middlesex County college, I also have a Pet first aid certificate, I have always been interested in the veterinarian medicine field, I used to volunteer at my local animal shelter, I am hardworking and I would enjoy coming to work everyday, very organized and friendly, I have a lot of experience in dealing with people as well from my retail jobs       Highlights          pet first aid certified   knowledge in vet nursing and pharmacology       friendly   caring   organized             Accomplishments     I completed the veterinarian assistant certificate program at Middlesex county college in Edison, New Jersey. I also completed the Pet first aid class at MIddlesex county college.        Experience      summer camp counselor    June 2012   to   August 2013     Company Name   Ôºç   City  ,   State      summer camp counselor for kids ages 3 and 4.  We do different activities with the kids like arts and crafts and also activities outside.          sales associate/cashier     November 2012   to   October 2015     Company Name   Ôºç   City  ,   State     sales associate, helping customers and taking care of shipment          usher     June 2014   to   September 2014     Company Name   Ôºç   City  ,   State     directed people to their seats and scanned tickets          Sales associate/cashier     June 2013   to   Current     Company Name   Ôºç   City  ,   State     cashier and help customers with whatever they need         Education        Veterinarian assistant   ,   2015    Middlesex County College    Ôºç   City  ,   State  ,   USA    GPA:   high school from Sayreville War Memorial High school in the year 2013     completed a Veterinarian Assistant certificate program in May of 2015   In this program I learned about Veterinarian medicine, nursing, pharmacology, and Veterinarian technology          Skills      very friendly and patient especially for animals  very friendly toward people as well because of all my experience in retail I am very patient   I have always been organized and very hardworking      "
ARTS,"         LIBRARY EDUCATIONAL AIDE           Summary     To obtain an administrative assistant position where I can apply my 10  years of customer service, gift of multitasking, and professional experience to provide a team with a high quality of consistent supportive experience.   ¬†  ¬†       Highlights          Competent and reliable professional, committed to top quality work   Organized and multitasking person   Resourceful in solving problems, maximizing resources, leading, delegating and negotiating  Collaborate easily with co-workers and work well independently   Possess excellent communication and inter-personal skills   Perform effectively despite sudden deadlines and changing priorities   Proven ability to identify, analyze, and solve problems   Highly reliable self-starter; can be counted on to complete assignments and manage projects   Planner, sets goals, and meets deadlines   Experienced in customer relations   Self-motivated; able to learn on own initiative   Excellent record of dependability and reliability   Versatile and multi-skilled person   Relates easily with all levels of co-workers and customers   Excellent verbal and written communication skills       10 years' experience working in the customer service industry   Entrepreneur skills; forward thinker, always trying to improve things or determine functionality   Hard worker, quick learner, and ability to assume responsibility   Work well under pressure as part of a team   Responsible, resourceful, and able to¬†implement change or policies  Efficient, supportive and flexible   Ability to work in a fast-paced, intense environment smoothly   A visionary and creative person Meticulous worker; attentive to quality and detail oriented   Able and willing to assist co-workers, supervisors, and clients in a cooperative manner Committed to providing total quality work   Dependable employee with common sense and a variety of skills   Work well under pressure to meet deadlines   Work cooperatively with a wide range of personalities   Proven ability to gain customer's confidence and trust               Experience      Library Educational Aide    August 2015   to   Current     Company Name   Ôºç   City  ,   State      Green Valley Elementary and North Ridge Elementary Teaches students how to locate media in the library, and empowers students to be responsible for their individual library needs Checks library accounts for staff, parents, and students Organizes books, keeps a  clean workspace  and process daily shelving needs of the library Assist in individual needs for the entire school.          Office Manager/ Program Director    April 2014   to   Current     Company Name   Ôºç   City  ,   State      The dojo I work at was sold to new owners in 2015; I stayed on board with the new owners and have improved many areas of their business.  The biggest improvements I made were things that save them money.¬† The martial arts school I work at used a website that charged them $300 a month for information that was just not needed and therefore a waste of money.¬† I came up with our own in house system.  I identified what information (tuition, attendance, rank, student's info etc.) we needed on a daily basis, and how to get to that information quickly.¬† I simply used the excel program, came up with a sheet for each class and modify it to be easy to use for anyone.  We can access any information we need quickly and timely; without paying this website.  We were paying a lot for internet and phone.¬† I called around and verified price and contract for a commercial account.¬† I was able to negotiate a great price and bundle our services.  We sell a lot of merchandise at the martial arts gym.¬† I set up all new whole sale accounts; for equipment and uniform needs.¬† I researched pricing for equipment, uniforms and office needs (ink, paper, paper towels) and modified our suppliers.¬† I was able to establish new relationships and new pricing.  The dojo relocated in 2016.¬† When we took over a new space; I planned everything.¬† The bathroom remodel I came up with the complete redesign and ,some of the construction, I actually did myself.  I handled every aspect of moving from one location to a new location.¬† In a time limit of 14 days, we not only moved but opened our doors at new location; all during Christmas/New Year Holiday.  Since working for ATA, I have revised the way we communicate to students and parents.¬† I updated our facebook web page, came out with a monthly newsletter, put in place an announcement board, and update our webpage bi-weekly.  I have planned and executed new rank testings, tournaments, birthday parties, and planned our company events for an entire year in advance.  I have increased customer satisfaction and supported customers in areas such as conflict resolution in tuition issues, problem solved our cancel and hold policy, resolved our turnaround time on merchandise orders, clarified rules and equipment requirements in writing and revamped our leadership program.  I¬†manage new student recruitment, marketing needs, student registration, community outreach, parent communications, staff management, ordering supplies, bookkeeping, upgrade selling, and receiving payments Improved family and parent relations for the school.¬† I created and implemented new schedule, new calendar of events, worked closely with the owners to design and publish the company's website Handles all record keeping (testing, contracts, tuition payments, and inventory).          Children's Ministry    September 2009   to   May 2013     Company Name   Ôºç   City  ,   State      Created a warm and welcoming environment for children, staff and parents.  Helped maintained the employees and volunteer's schedule.  Lead worship time, small group discussions, and all children's activities.          Sales Associate    June 2007   to   November 2009     Company Name   Ôºç   City  ,   State      Increased sales productivity, as well as, guest service by utilizing different methods of communications.  Established an organized system for daily needs of answering emails, fax and phone calls.  Learned essential business and management skills by learning the complex computer system to handling site visits with clients and customers.          Team Lead Specialist    October 2004   to   December 2006     Company Name   Ôºç   City  ,   State      Managed the electronics department that handled exchanges, returns, purchases, customer service, and complaints, building displays, inventory and managing back stock.  Managed a team of employees during peak and off-peak seasons that included training.          Education        English and Journalism  ,   2004    University Of New Mexico   Ôºç   City  ,   State      English and Journalism          General  ,   2000    New Mexico State University   Ôºç   City  ,   State      General        High School Diploma   :     2000    Mayfield High School   Ôºç   City  ,   State              Educational Aide Certification 2015                Skills    computer knowledge, conflict resolution, contracts, clients, customer satisfaction, customer service, electronics, Email, fax, ink, inventory, leadership, management skills, managing, marketing, access, excel, money, office, power point, publisher, word, newsletter, peak, pricing, receiving, record keeping, recruitment, selling, sales, staff management, phone skills, phone, upgrade, website, web page   "
ARTS,"         SALE CONSULTANT           Summary     I'm driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Competitive Sales Rep with 2 years in sales with vast industry knowledge. Independent worker with high energy and great communication skills. I have a a lot to thank to my last employer Boost Mobile of Mobile Factory for helping me advance in my sales skills and knowledge of different technology, such as phones and computers. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player.Reliable Sales Associate with strengths in inventory management, training, and customer service. Friendly, knowledgeable and hard-working team player. Customer service and sales expert who identifies customer needs and delivers solutions to problems.       Highlights          Inventory management  Sales expertise  Accurate money handling  Team player mentality  Outgoing personality  Documentation familiarity  Verbal/written communication  Active listening  Cash handling accuracy  Detail-oriented      Cheerful and energetic  Flexible scheduling  Superior organization skills  Superior communication skills  Staff training and development  Fluent in Spanish   Dependable and reliable  Excellent multi-tasker                Inventory management  Sales expertise  Accurate money handling  Team player mentality  Outgoing personality  Documentation familiarity  Verbal/written communication  Active listening  Cash handling accuracy  Detail-oriented      Cheerful and energetic  Flexible scheduling  Superior organization skills  Superior communication skills  Staff training and development  Fluent in Spanish   Dependable and reliable  Excellent multi-tasker  Flexible schedule            Accomplishments     When I first started to work for Boost Mobile I didn't know a thing about sales or phones at all. I was so insecure about everything, until one day I decided to put all the petty thoughts aside and show my true strength and confidence. My sale skills went from zero to none to one hundred. My best day is when I sold 31 phones in one day with accessories, I was so proud about how hard I work to get to my goal. I have a lot of thanks to my coworkers because they showed me how to push myself to my highest limit and conquer my goals. They also showed me how to be a team player and to always help everyone and not just customers. One of the best months I had was when I sold 199 phones and over  $3,088 worth in accessories. Routinely helped as many as ten customers each day in a high-volume retail outlet. Fulfilled all supervisory duties when Store Manager was on vacation. I'm very proud on what I've learn over the couple of months working at Boost Mobile of Mobile Factory, I thank them for helping me develop my skills and making me into the person I am today.       Experience               Company Name     March 2015   to   November 2015     Sale Consultant    City  ,   State     I Answered customers' questions and addressed problems and complaints in person and through the phone. I also helped customers select products that best fit their personal needs, and processed an average of 80 transactions each day in a timely manner. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Organized items in visually appealing manner. And Inventory checks throughout the day.         Company Name     October 2014   to   December 2014     Cashier   City  ,   State     Working at Michael's Arts&Crafts my job was really simple and enjoying. My responsibilities were to assist customers with their needs, handle money throughout the day and give change back. Also with the seasonal position I had their I did learn a lot on how to greet customers and how to make sure that they were satisfied. I Completed purchases with cash, credit and debit payment methods. And Organized items in visually appealing manner.         Company Name     February 2014   to   June 2014     Front clerk    City  ,   State     Accepted payment from customers and made change as necessary.Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Take cake orders over the phone.         Education      Northwood High School     2014       High School Diploma  :   History     City  ,   State  ,   United states      During my four years of high school I did struggle to manage my grade but with the right push and motivation, I was able to achieve my goal. I managed to get all A's, B's and C's.          Work History      Company Name     March 2015   to   November 2015     Sales Consultant    City  ,   State            Company Name     October 2014   to   December 2014     Seasonal Cashier   City  ,   State            Company Name     February 2014   to   June 2014     Food Clerk   City  ,   State            Skills      Fast paced worker  Attention to detail  Customer service   Fluent in Spanish   Communication and verbal skills  Fast learner      "
ARTS,"         WAREHOUSE LEAD           Executive Profile     A position in Warehouse Management requiring a self-starter with a reputation for dependability Highly qualified warehouse professional with cross functional and cross industry management experience including staff training, inventory control, shipping, receiving and customer service. Responsible for achieving production goals, coaching and motivating staff through workshops, setting up incentive programs, and supervising all operations with accountability to management Extensive inventory control including ordering supplies, disbursing materials and equipment, factory returns, vendor contact and negotiations, and maintaining stock levels Maintained focus on achieving bottom line results while formulating and implementing technology and business solutions to meet a variety of needs Personnel management experience includes recruiting, interviewing hiring / dismissing, training, scheduling, performance evaluation, promotion, and employee relations. Excellent organizational talents demonstrated in ability to prioritize high volume workload, schedule and plan projects, multitask delegate as needed, and pay close attention to details while meeting commitment and deadlines. Strong communication skills include ability to interact in a positive and productive manner, listen effectively, give or take direction, articulate ideas clearly, and write concisely. Perform all job functions according to SOP / Procedure Manuals as well as contributing to the technical writing of manuals and to profitability of company. Core areas of expertise include: Self-Starter Personable and professional Exceptional Analytical Skills Process Redesign and Improvement Safety and compliance	*Excellent Computer Skills Team Building and Leadership Performance Standards Creative Thinker Quality Control and Compliance Selected value offered highlights: Powerful Strategist able to map creative solution empowering organization with tools needed to produce high quality results. Superior record of delivering simultaneous large-scale, mission critical projects on-time and under budget Talent for proactively identifying and resolving problems resulting in increased productivity. [Job Title] familiar with all aspects of logistics, shipping and receiving and general warehouse operations.  Detail-oriented [Job Title] highly efficient in leading shipping and receiving operations. Able to lift [Number] pounds. Flexible schedule and available for all shifts.       Skill Highlights         Mac and PC-Word, PowerPoint, Publisher, Outlook, Access, ACT!, Strong Internet and Research Experience   Specialized Training / Seminars: TQM-Management; Lift Truck Certify; Safety Awareness; Customer Service Training; OSHA Certification; HAZMAT Training; Trade and Consumer Show Production / Management; Extensive Sales and Advertising Seminars and Training       Shipping and receiving  Safety-oriented  Production scheduling  Results-oriented  Multi-tasker  Fluent in [Language]  Safety-conscious  Customer-service focused  Vendor management  Strong communication skills  Adaptable  Exceptional problem solver  Natural leader            Core Accomplishments     Reduced shipping operating expenses by [Number]%, while maintaining shipping volume and accuracy.Earned a perfect attendance record for [Number] years in a row.  Achieved [Number]% accuracy during [Year] [Audit Name] Audit of a [Number] stock-keeping unit warehouse facility.  Recipient of the [Award Name] Achievement Award in [Month, year].Named ‚ÄúEmployee of the Month‚Äù in [Month, year].Saved $[Amount] annually by negotiating better rates with all transportation carriers.       Professional Experience      Company Name     April 2011   to   Current     WAREHOUSE LEAD   City  ,   State     Reduced operating budget by [Number]% and misships by [Number] by implementing new policies and procedures.Established transportation cost standards and economical shipping practices.  Negotiated bulk shipping discounts with contracted carriers.         Company Name     June 2008   to   April 2011     Warehouse / Support Service   City  ,   State     Evaluated operational records and made scheduling adjustments to maximize efficiency.         Company Name     October 2006   to   June 2008     MARKETING & EVENT MANAGER   City  ,   State     Worked effectively in a heavily cross-functional, fast paced environment.         Company Name     September 2002   to   October 2006     WAREHOUSE & LOGISTICS MANAGER   City  ,   State     Negotiated bulk shipping discounts with contracted carriers.         Education      Shoreline Community College     1 2010       Earned a Certificate of Completion in Business Software Applications      City  ,   State      One quarter away for completion of Associate of Applied Arts and Science, current        Skills     ACT!, Advertising, Arts, Computer Experience, Customer Service Training, Mac, Access, Outlook, PowerPoint, Publisher, Word, Research, Safety, Sales, Seminars, TQM    "
ARTS,"         GAME DESIGN INTERN           Summary     I am an aspiring programming professional with experience in concessions management, customer service, and team leadership        Highlights          Working in a fast paced environment.  Managing a large volume of orders.  Maintaining sanitation and complying with food safety regulations.  Oversight of daily business income.      Working in a changing environment with diverse team members.  Operation of commercial equipment requiring safety protocol.            Skills      Knowledge in C++, Java, Ruby, MatLab, Linux/Unix Command Line, LaTex, Microsoft Office Package  Basic Data-Structure Construction and Management  Advanced Calculus, Discrete Mathematics, Linear Algebra        Accomplishments      Earned ""Team Member of the Month"" while working in the food service section of a Market Street grocery store.  Swift vertical promotion within food service section at Market Street.  Member of Alpha Phi Omega : September 2015 - May 2016  100+ hours of various volunteer services.        Work Experience      Game Design Intern    November 2016   to   Current     Company Name   Ôºç   City  ,   State      Oversight of documentation and file organization.  Level Designer, including enemy, items, and basic layout.  Co-Designer for general game mechanics.       ‚Äã         Concessions Supervisor    June 2016   to   Current     Company Name   Ôºç   City  ,   State       Served as mentor to junior team members.   Filled out daily paperwork; inventory logs, staff time logs, etc.  Oversight of multiple concession stands serving a variety of items.   ‚Äã‚Äã         Food Service Clerk    September 2014   to   July 2015     Company Name   Ôºç   City  ,   State      Prepared food items and cooked on a grill or in fryers.  Carefully maintained sanitation, health and safety standards in all work areas.  Performed general maintenance duties.  Took initiative to find extra tasks when scheduled duties were completed. ¬†  Took necessary steps to meet customer needs and effectively resolve food or service issues.          Customer Service Representative / Cook    January 2013   to   August 2014     Company Name   Ôºç   City  ,   State      Prepared items according to written or verbal orders while performing extensive multitasking.  Cleaned food preparation areas, cooking surfaces, and utensils.  Closely followed standard protocols for safe food preparation, assembly, and presentation to ensure customer satisfaction.¬†  Up-sold additional menu items, beverages and desserts to increase restaurant profits.  Took necessary steps to meet customer needs and effectively resolve food or service issues.  Assisted manager in ensuring smooth operation of store in all aspects.          Education and Training      High School Diploma   :     2015    New Tech High @ Coppell   Ôºç   City  ,   State  ,   United States            Bachelor of Science   :   Computer Science  ,   2019    Texas A&M University   Ôºç   City  ,   State  ,   United States         "
ARTS,"         CUSTOMER SERVICE SPECIALIST       Career Overview     Highly enthusiastic customer service professional with  6  years client interface experience.  Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the service industry.  Enthusiastic customer service/telesales representative with in-depth knowledge of sales, training, and communication.¬† Reliable Customer Service Representative with extensive track record in demanding management environments.¬† Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.           Core Strengths          Ability to work well under pressure.  Ability to adapt to a changing work environment.  Very client and people oriented.  Ability to work well with any size team.      Always very cheerful and happy to help anyone.  Constantly maintains a positive attitude.  Can learn well from failures and take criticisms.  Always happy to be challenged.            Work Experience     09/2014   to   Current     Customer Service Specialist    Company Name   Ôºç   City  ,   State      Works with several clients to ensure their satisfaction.  Fast learner of operation programs.  Experiences relationship building and customer satisfaction.  Experienced salesperson.   Prevented store losses using awareness, attention to detail and integrity.     Trained  2  new employees quarterly.     Cross-trained and provided back-up for other customer service representatives when needed.       Worked as a team member performing cashier duties, product assistance and cleaning.       Managed quality communication, customer support and product representation for each client.      Maintained a positive attitude and calm mind under amounts of high-pressure.          09/2011   to   09/2014     Framing Expert    Company Name   Ôºç   City  ,   State      Assisted various clients with designing a frame that best suited their picture.  Learned to be versatile with designs and budgets, compromising to ensure the customer's needs were satisfied.  Established excellent customer-relations, inviting the customer back into the store.  Worked with multiple clients at once to ensure satisfaction while maintaining a positive, cheerful attitude.  Adapted to several changes in framing system and work environment.  Always worked with teammates to ensure a healthy work environment.   Cross-trained and provided back-up for other customer service representatives when needed.          05/2010   to   08/2012     Summer Intern    Company Name   Ôºç   City  ,   State      Wrote factually correct, concise and engaging news stories within tight deadlines.  Gathered and verified factual information regarding stories through interviews, observation and research.  Wrote 3 to 5 news stories per week for multiple media platforms.  Traveled to location to write reviews from firsthand experience.Wrote creative and original columns.  Evaluated and followed up on news leads and news tips to develop story ideas.  Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards.  Served as head reporter for Carnegie Library Summer Activities.  Adapted to many changes in computer systems.  Worked with teammates to ensure strict deadlines were met.  Always maintained a positive attitude and cheerful outlook.          Educational Background          Bachelor of Arts  :   Mass Communication / Creative Writing        State  ,   United states Georgia      Coursework emphasis in English, Communication, and Creative Writing.  Self-motivated.  Hard worker.  Diligent student.  2.78 GPA  Minor in Creative Writing.  Curious and willing to take extra work and classes to better education.          Skills       Cash handling.     Professional and friendly.       Careful and active listener.         Strong public speaker.           Multi-tasking.           "
ARTS,"         DANCE INSTRUCTOR       Summary     Enthusiastic dance instructor with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration.Also, dedicated to being committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students.       Experience     06/2008   to   Current     Dance Instructor    Company Name   Ôºç   City  ,   State     Providing quality instruction for various dance styles such as Ballet, Pointe, Jazz, Contemporary,Tap, Modern, and Musical Theatre.        01/2008   to   Current     Company member    Company Name   Ôºç   City  ,   State           01/2009   to   08/2010     Apprentice Company Member    Company Name   Ôºç   City  ,   State            Education     2014     Bachelor of Arts  :   Early Childhood Education    Florida International University   Ôºç   City  ,   State       ESOL endorsed             State Street Ballet   Ôºç   City  ,   State       Professional Summer Training Program from 2009-2010             Rockette Summer Experience   Ôºç   City  ,   State       Summer Intensive - 2009               Ballet    Atlanta Ballet   Ôºç   City  ,   State       Professional Training Program summer of 2008               Ballet    University of North Carolina School of the Arts   Ôºç   City  ,   State       High School program from 2007-2009               Ballet    American Ballet Theatre   Ôºç   City  ,   State       Summer Intensive - 2007               Ballet    Orlando Ballet   Ôºç   City  ,   State       Summer Intensive - 2006               Ballet    Joffrey Ballet School   Ôºç   City  ,   State       Summer Intensive - 2006               Ballet    Joffrey Ballet School   Ôºç   City  ,   State       Summer Intensive - 2003               Ballet    Boston Ballet School   Ôºç   City  ,   State       Summers 2004 and 2005         Skills      Ballet  Pointe  Contemporary  Modern  Jazz  Tap  Musical Theatre     "
ARTS,"         INSIDE ACCOUNT MANAGER         Summary     Inside Account Manager with eight years experience at SHI to fill Inside Sales Team Manager position. Strong organizational, analytical, problem resolution skills and vast account knowledge.       Highlights          Team leadership  Customer service expert  Experienced in volume licensing  Staff training      Excellent time management  Organized and meticulous  Computer-savvy  Adept multi-tasker            Experience      Company Name    City  ,   State    Inside Account Manager   06/2006   to   Current       Daily responsibilities include quoting, customer relations, and order management.  Experience in training new hires to develop necessary skills and techniques to meet the needs of our clients.  Constant adaptation to new opportunities and challenges for the multiple accounts handled.  Developed empathetic client relationships and earned reputation for exceeding service expectations.  Exclusively handles Microsoft SPLA, Sandia National Labs account, and multi-year $8M Novell contract.          Company Name    City  ,   State    Event Manager and Sales Associate   09/2005   to   05/2006       Responsible for stock management, customer relations and providing knowledgeable assistance.  Leader of demonstrations for various gaming products.  Earned Joy Maker award for outstanding customer service.          Company Name    City  ,   State    House Manager and Box Office Sales   09/2003   to   05/2005       Experienced in customer relations, staff training, and sales.  Utilized computer databases and multiple applications.  Acted as a liaison between performers, directors, and patrons to keep events on schedule.          Skills     Sales Center, AX, SHOES, CRM, SharePoint, Catalog Management, Outlook, Excel, Power Point, Word, Lockheed Martin Procure To Pay, Sandia Oracle Storefront       Education      Bachelor of Arts  :  Psychology   2005     The College of New Jersey  ,   City  ,   State           "
ARTS,"         COLLEGE ASSISTANT       Summary     Professional leader with strong emphasis on management initiatives, focused on developing comprehensive family and child-related programs and services. Goal-oriented professional with strong leadership capabilities. ¬† Detail-oriented exhibiting excellent communication, building networks, problem solving and strategic planning skills. ¬†Exceeding deadlines, and managing multiple projects on time and budget without compromising quality.¬† Passionate about helping others.              Skills          Strong leadership   Analytical & problem solving  Adaptability, teamwork & communication   Program management,   Family and children's programs knowledge     Exemplary people management skills       Exceptional communication skills         HIPAA guidelines           Microsoft- word, excel, power point, access, outlook  Google Docs, google Sheets  Research   SPSS Statistic Software   SAP Accounting Software¬†            Work History      Program Manager     07/2009       Company Name   City  ,   State             Coding Compliance Auditor     03/2011   to   11/2011     Company Name   City  ,   State             Experience      College Assistant   10/2013   to   02/2014     Company Name   City  ,   State          Explained program offerings and requirements to parents and students and answered related questions.    Recruited high school students in the community and registered them into Baruch College's College Now program which provided students with a great opportunity to earn college credits while in high school.  Coordinated and assisted in the recruitment and retention initiatives that increased recruitment by 50% for the spring 2014 semester.  Organized and developed strategies for students and parents involvement to encourage success in the program.            Collaborated with representative(s) from both our partner and prospective schools on our enrichment programs for college preparation.  Collectively worked as a team with the Director and the Associate Director on marketing strategies for various events, such as new student orientation.  Created database for participating students and high schools in Microsoft Access and Excel.     Increased public awareness of Baruch College through the promotion of programs, institutional image and student's engagement.  Performed clerical duties to include, emailing, faxing, scanning, photocopying and answering phone.  Engaged in effective customer service support to the students, alumni, faculties and staff of Baruch College.           Coding Compliance Auditor   03/2011   to   11/2011     Company Name   City  ,   State       Management and coordination of daily operations of the clinic and physicians practice including attending physicians, fellows, residents and medical students.  Analyzed and audited medical records retrospectively and concurrently for accuracy of documentation and coding in compliance with Medicare guidelines for an outpatient multi-specialty facility.  Performed training sessions for physicians on selecting the accurate level of Evaluation & Management (E/M) and Procedural codes; to ensure they met national standards.  Educated 20-30 physicians individually on how to accurately use the Current Procedural Terminology (CPT) and International Classification Diseases 9th Revision (ICD-9) codes to the highest level of specificity that led to billing error reduction.  Created and implemented new documentation template for the department of Cardio-Vascular Intravenous Therapy Department increasing accurate documentation and billing.  Processed accounting requisitions, office management: scheduling using ID extend, billing, processed health insurance claims.          Program Manager   08/2009   to   Current     Company Name   City  ,   State       Manages several programs in the karate school, including the after school and summer karate program for approximately 100 children ages 4-17 while maintaining alignment of the organization's mission.  Explain program offerings and requirements to parents and students and answer related questions.  Identify the needs for each child and take educational initiative to create additional tutoring tools and resources to address these challenges.  Assess and track students' progress and make recommendations to modify program to enhance effectiveness in their academic and martial arts development.   Address program and policy issues, developed best practices and improve service delivery.    Implement software to track payments, program effectiveness and generate reports.  Analyze budget to plan and organize activities for the various programs.  Coordinate and team leader for meetings, appointments and special events/activities.  Collaborate and encourage students and parent's commitment to promote academic development.  Handle sensitive information in a confidential manner.          Education and Training      Master of Public Administration  :   Public Management    Baruch College    Public Management        Bachelor of Professional Studies  :   Applied Business Management    Medgar Evers College    Applied Business Management        Associate of Science  :   Business Administration        Business Administration        Interests    The New American Academy Charter School (TNAACS), BROOKLYN, NY
President of Parent-Teacher's Organization (PTO)          09/2015-Present
Oversee all aspect of PTO body. Act as chief spokesperson for PTO, and chief liaison between all components of the TNAACS community, including parents, teachers, staff and Principal.        Skills    academic, accounting, Accounting Software, arts, billing, budget, clerical, CPT, customer service, database, documentation, faxing, ICD-9, image, insurance, Leadership, Director, marketing strategies, meetings, Access, Microsoft Access, Excel, Outlook, PowerPoint, Publisher, Microsoft- Word, office management, Problem Solving, coding, progress, promotion, recruitment, Research, SAP, scanning, scheduling, SPSS, Teamwork, phone, Therapy, tutoring      Additional Information      COMMUNITY/VOLUNTEER SERVICE
The New American Academy Charter School (TNAACS), BROOKLYN, NY
President of Parent-Teacher's Organization (PTO)          09/2015-Present
Oversee all aspect of PTO body. Act as chief spokesperson for PTO, and chief liaison between all components of the TNAACS community, including parents, teachers, staff and Principal.     "
ARTS,"         ASSISTANT, ACQUISITIONS AND DISPOSITIONS         Summary     Acquisitions and dispositions coordinator adept in client relations, due diligence and real estate management. Seeks a challenging position in property management with room for continued growth and professional development.       Experience      Company Name     February 2007   to   Current     Assistant, Acquisitions and Dispositions   City  ,   State      Coordinate due diligence information in the disposition of non-core properties to brokers and principals/investors  Facilitate underwriting of potential acquisitions in coordination with leasing reps and regional asset managers  Work on the capital harvesting program to sell off non-core assets and out-parcels in creating capital that can be redeployed into better-performing core assets  Manage acquisitions and dispositions network drive and update the company website as properties are sold and acquired  Organize Investment Committee Meetings for discussion and approval of redevelopment properties as well as approval of acquiring or disposing of assets  Prepare property reports such as rent rolls, tenant sales, aged receivables, and operating statements for the analysis of core and non-core properties slated for disposition           Company Name     November 2000   to   January 2007     Sales and Product Associate   City  ,   State      Supported associate Field Sales Representatives to assist with high-volume single or multi-site customers   Acted as liaison between customers and Field Representatives to generate leads and quotations for possible future sales   Diligently researched information in assisting customers and distribution companies with technical product and applications inquiries  Processed customer invoices for purchase of demonstration equipment and maintaining sales representatives' consignment accounts   Authorized requests for product returns and exchanges as well as monitored high-dollar purchase orders and customer account status          Company Name     July 1999   to   November 2000     Office Manager Assistant   City  ,   State      Reconciled daily fees and posted payments accordingly.  Prepared forms for medical billing and  processed claims to appropriate insurance companies.  Maintained inventory of supplies and medicines/vitamins.  Resolved patient inquiries and performed general clerical duties.          Education      St. John's University     2000       B.S  :   Biology    City  ,   State  ,   United States             New York University     2011       Professional Certificate  :   Real Estate Finance and Investment    City  ,   State  ,   United States            Skills     JD Edwards; Business Intelligence; Argus; Microsoft Word, Excel and PowerPoint; OnBase; SAP; AS400    "
ARTS,"         CERTIFIED NURSE ASSISTANT         Professional Summary    I am a motivated individual with highly effective communication skills as well as a level-headed health professional who remains calm and effective in extremely difficult and stressful situations.¬†¬† I am seeking a job in the Medical field in a Clinical position that will enable me to grow as a knowledgeable professional and enhance my current abilities.¬†      Skills


















General
Administrative      Experienced
in handling escalated phone calls    Ability
to operate multi line phone system    Front
Office knowledge/General reception skills    Proficient in scheduling appointments/ Collecting
Copays/ Verifying insurance¬† eligibility /Consent forms    Experience
in Epic (EMR system)¬†    Proficient in patient-focused care     Efficient and reliable team player


















Core Competencies:     Excellent
telephone etiquettes    Skilled
in handling multiple tasks and working under pressure

Quick learner



Customer
Service Assistance and Quality Assurance experience

Knowledge
of medical terminology, medical billing coding¬†     Creative and strong problem solver    Exceptional communication skills  MS Windows proficient   Medical terminology knowledge              Work History      Certified Nurse Assistant  ,     04/2009
                            to   10/2012     Company Name   ‚Äì   City  ,
                          State      Identifies/responds to critical changes in patients and reports to RN/LVN.  Repositions patient for maximum comfort & hygiene measures and gives general hygiene to patients.  Obtains patients self-report of pain when taking vital signs and reports to nurse.  Charts vital signs in graphic.  Observes patient for signs of discomfort.  Makes frequent rounds, answers call lights.  Reports changes in condition/behavior of patient.  Prepares room for admission/transfer/discharge.  Box Office Aide 1.  Maintained accurate records of patient care, condition, progress and concerns.  Monitored vital signs, such as blood pressure and pulse.  Responded appropriately to the physical, emotional and developmental needs of patients.  Responded appropriately to the physical, emotional and developmental needs of patients.  Obtained information about clients' medical history, drug history, complaints and allergies.  Provided pre- and post-operative care.  Maintained a clean, healthy and safe environment.  Performed clerical duties, such as word processing, data entry, answering phones and filing.  Maintained sanitary residents' and program rooms.  Performed procedures and uses equipment as delegated by a licensed professional, including blood draws and EKGs.     Documents objective data and routine aspects of patient care.  Reported any unusual circumstances in the patients' condition or environment.  Collects patient specimens and data, including vital signs, input/output and other delegated measurements.  Educated patients and families about infant care, preparation of healthy meals, independent living and adaptation to disability or illness.  Provided a comforting and soothing environment.  Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.  Monitored expiration of medical supplies and medications.  Monitored expiration of medical supplies and medications.         Box Office Aid  ,     01/2007
                            to   08/2011     Company Name   ‚Äì   City  ,
                          State      Alphabetical filing.  Answer phone calls regarding performances and ticketing.  Assist customers with questions during performances.  Office duties such as copying papers, faxing, and packaging mail.  Telephone Interviewer.  Answered an average of  [number]  calls per day by addressing customer inquiries, solving problems and providing new product information.  Greeted customers entering the store to ascertain what each customer wanted or needed.  Earned management trust by serving as key holder, responsibly opening and closing store.  Politely assisted customers in person and via telephone.  Provided an elevated customer experience to generate a loyal client√®le.  Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.  Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.  Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.  Assisted customers with food selection, inquiries and order customization requests.  Developed reputation as an efficient service provider with high levels of accuracy.  Scored in top 10% of employees in successful resolution of issues  Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.  Served as the main liaison between customers, management and sales team.  Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.  Directed calls to appropriate individuals and departments.  Built long-term customer relationships and advised customers on purchases and promotions.  Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.  Operated a POS system to itemize and complete an average of  [number]  customer purchases.  Asked open-ended questions to assess customer needs.  Learned, referenced and applied product knowledge information.         Telephone Interviewer  ,     09/2005
                            to   05/2006     Company Name   ‚Äì   City  ,
                          State      Survey Interviewer for Bank of America and Scion.  Administer questionnaire as written and record responses verbatim into a computer.  Entered data into databases in a timely and accurate manner.  Obtained and scanned documentation and entered into the database.  Produced monthly reports using advanced Excel spreadsheet functions.   Reviewed medical records for completeness and filed records in alphabetic and numeric order.    Organized forms, made photocopies, filed records and prepared correspondence and reports.   Reviewed and updated client correspondence files and scheduling database.  Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review.  Properly calibrated and adjusted malfunctioning equipment to ensure precise test results.         Education      Diploma  :   Medical Assisting  ,
                          2012     Downey Adult School   -   City  ,
                              State     Medical Terminology ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†¬†Basic billing. ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†CPT and ICD-9 Coding. ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†Blood draws/Venipuncture ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†Sterilization by   autoclaving Coursework in Laboratory Equipment Calibration         Certified Nurse Assistant/Medical Core Program  :     12 2011     Cypress College   -   City  ,
                              State    General Education for pre-requisites for Nursing Program.       Medical Assistant Diploma Certified Nurse Assistant (expires April, 2013) American Heart Association Healthcare Provider (BLS) for CPR and AED (expires July, 2014) Nonviolent Crisis Intervention (CPI) (expires December, 2013) HIPAA/OSHA Compliant Microsoft Word 2007/Keyboarding 37wpm   :















N. Orange County Regional Occupational
Program¬†





















Certified Nurse Assistant/Medical Core
Program

¬†¬†¬†¬†
 Medical Terminology. Medical Abbreviations. Knowledge of Body Systems/
Basic Anatomy and Physiology.





       Certifications    Medical Assistant Diploma

 Certified Nurse Assistant ¬† American Heart Association
Healthcare Provider (BLS) for CPR and AED¬† Nonviolent Crisis Intervention
(CPI)  HIPAA/OSHA Diploma¬†      Skills    Basic, billing, Charts, CA, copying, CPI, CPR, CPT, faxing, filing, graphic, ICD-9, Keyboarding, Medical Terminology, mail, Office, Microsoft Word, Nursing, packaging, Coding, Telephone, phone, written      Additional Information      ADDITIONAL INFORMATION
Available for all shifts, extended hours and weekend assignments.     "
ARTS,"         SHIFT SUPERVISOR       Summary    Service-oriented Shift Supervisor with 2 1/2 years background in training workers, and maintaining a strong relationship with my workers an customers. Core competencies include leadership, determination and dedication as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.        Education and Training     May 2016     Associate of International Business  :   International Business/ Politics    Monroe Community College   Ôºç   City  ,   State      International Business/ Politics       June 2013     High School Diploma  :   International Business/ Politics    Kensington High School for the Creative and Performing Arts   Ôºç   City  ,   State      International Business/ Politics              Experience     12/2014   to   08/2015     Company Name   Ôºç   City  ,   State      First-Line Supervisors of Retail Sales Workers
Greet customers and ascertain what each customer wants or needs.  Recommend, select, and help locate or obtain merchandise based on customer needs and desires.  Answer questions regarding the store and its merchandise.  Compute sales prices, total purchases and receive and process cash or credit payment.  Help customers try on or fit merchandise.  Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.  Maintain records related to sales.  Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.  Place special orders or call other stores to find desired items.  Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.  Prepare merchandise for purchase or rental.  Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.  Inventory stock and requisition new stock.  Ticket, arrange and display merchandise to promote sales.  Estimate quantity and cost of merchandise required, such as paint or floor covering.  Bag or package purchases, and wrap gifts.  Clean shelves, counters, and tables.  Rent merchandise to customers.         09/2014   to   Current     Shift Supervisor    Company Name   Ôºç   City  ,   State      Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public.  Instruct employees or provide on-the-job training.  Set up employee work schedules.  Supervise my team while they're out on the line, helping with the customers.  Bake, line cook, cashier, open and close the store, stoke/inventory, cleans, customer services.  Examine incoming or outgoing mail to ensure conformance with regulations.  Resolve customer complaints regarding sales and service.  Oversee regional and local sales managers and their staffs.  Listen to and resolve customer complaints regarding services, products, or personnel.  Examine merchandise to ensure correct pricing and display, and that it functions as advertised.  Examine products purchased for resale or received for storage to determine product condition.  Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.         02/2014   to   08/2014     Choreographer / Secretary    Company Name   Ôºç   City  ,   State      Direct rehearsals to instruct dancers in how to use dance steps, and in techniques to achieve desired effects.  Read and study story lines and musical scores to determine how to translate ideas and moods into dance movements.  Design dances for individual dancers, dance companies, musical theater, opera, fashion shows, film, television productions and special events, and for dancers ranging from beginners to professionals.  Choose the music, sound effects, or spoken narrative to accompany a dance.  Advise dancers on how to stand and move properly, teaching correct dance techniques to help prevent injuries.  Audition performers for one or more dance parts.  Coordinate production music with music directors.  Direct and stage dance presentations for various forms of entertainment.  Develop ideas for creating dances, keeping notes and sketches to record influences.  Train, exercise, and attend dance classes to maintain high levels of technical proficiency, physical ability, and physical fitness.  Teach students, dancers, and other performers about rhythm and interpretive movement.  Assess students' dancing abilities to determine where improvement or change is needed.  Seek influences from other art forms such as theater, the visual arts, and architecture.  Design sets, lighting, costumes, and other artistic elements of productions, in collaboration with cast members.  Experiment with different types of dancers, steps, dances, and placements, testing ideas informally to get feedback from dancers.  Record dance movements and their technical aspects, using a technical understanding of the patterns and formations of choreography.  Manage dance schools, or assist in their management.  Re-stage traditional dances and works in dance companies' repertoires, developing new interpretations.  Direct or coordinate the supportive services department of a business, agency, or organization.  Plan, administer and control budgets for contracts, equipment and supplies.  Monitor the facility to ensure that it remains safe, secure, and well-maintained.  Prepare and review operational reports and schedules to ensure accuracy and efficiency.  Hire and terminate clerical and administrative personnel.  Set goals and deadlines for the department.  Set goals and deadlines for the department.  Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.  Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.  Acquire, distribute and store supplies.         01/2005   to   12/2008     Assistant    Company Name   Ôºç   City  ,   State      Establish and enforce rules for behavior, and procedures for maintaining order.  Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.  Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.  Observe and evaluate children's performance, behavior, social development, and physical health.  Read books to entire classes or to small groups.  Attend to children's basic needs by feeding them, dressing them, and changing their diapers.  Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.  Provide disabled students with assisting devices, supportive technology, and assistance accessing facilities such as restrooms.  Assimilate arriving children to the school environment by greeting them, helping them remove utterer, and selecting activities of interest to them.  Serve meals and snacks in accordance with nutritional guidelines.  Teach proper eating habits and personal hygiene.  Prepare materials and classrooms for class activities.  Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists.  Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children.  Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development.  Adapt teaching methods and instructional materials to meet students' varying needs and interests.  Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.  Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety.  Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.  Prepare and implement remedial programs for students requiring extra help.  Meet with other professionals to discuss individual students' needs and progress.          Interests    Volunteer, Grand Rapids Animal Shelter, 2010-2014
Collection Volunteer, Toys for Tots, March 2007
Pee Wee Kickball , Assistant Coach, 2014-2015      Skills    administrative, Arts, art, agency, basic, budgets, cashier, cash registers, clerical, color, contracts, credit, Critical Thinking, Resolve customer complaints, customer services, delivery, Electronics, English, special events, Experiment, fashion, film, financing, forms, government regulations, Human Resources, instruction, Instructing, insurance, Inventory, lighting, Listening, notes, machinery, materials, Serve meals, mechanical, mail, money, works, Negotiation, paint, Personnel, Persuasion, policies, presentations, pricing, Problem Solving, progress, Public Safety, Speaking, Quality Control, Reading, Read, Maintain records, renovation, Repairing, Retail Sales, safety, sales, sound, tables, take messages, teaching, Teamwork, telephones, television, Time Management      Additional Information      Community Service
Volunteer, Grand Rapids Animal Shelter, 2010-2014
Collection Volunteer, Toys for Tots, March 2007
Pee Wee Kickball , Assistant Coach, 2014-2015
Awards
Honor Roll: Fall 2011
Student Athlete Award, 2008-2010
Employee of the Month, Brueggers Bagels
Outstanding Achievement in Customer Satisfaction, 20133x Pop Warner MVP Football Player
Additional Information
I'm attending Monroe Community College  for International Business/ Politics. Daytime Chair of C.A.B ( Campus Activities Board), Diversity Senator of SGA ( Student Government)     "
ARTS,"         CUSTOMER SERVICE ASSOCIATE/CASHIER           Summary    Highly motivated professional seeking a Receptionist position. Possesses excellent communication skills, a strong intuitive analytical thinking. Goal-oriented, Customer-focused with a team player attitude and drive to succeed.      Highlights          Flexibility | Adaptability | Organizing and planning skills  Attention to detail | Stress tolerant   Ability to handle several situations at once with confidence.  Knowledge of MS office and the operation of standard office equipment.  High school diploma.                Answered, screened and directed inbound phone calls  Performed general secretarial duties, including ‚Äì meeting scheduling, appointment set up, faxing and mailing  Took verbal and written messages and transmitted them to exact person/destination  Accepted letters and packages delivered to the front desk and distributed to appropriate staff  Interacted well with the public  Handled delicate situations, such as ‚Äì customer requests, special needs and complaints  Coordinated maintenance of the front desk reception area equipment, furniture, lighting, applications and brochures  Maintained a neat, tidy and pleasant appearance of the reception area                                             Accomplishments      Provided the highest quality natural health care services to all of the patients in a caring and supportive environment  Good with patients of all ages  Ability to follow directions closely  Great compassion towards patients  Comfortable in interacting with all types of patients  Skilled in explaining to patients how to adapt to a healthier lifestyle as instructed by the physician  Experienced in assisting physician for treating patients  Adept in scheduling patient appointments and preparing treatment rooms  Skilled in filing out medical history forms  Ability to work well alone as well as a Team player in a Fast paced office setting           Experience      Customer Service Associate/Cashier     October 2008   to   April 2009     Company Name   Ôºç   City  ,   State      Greeted and assisted customers in a friendly courteous manner   Processed customers' transactions accurately and efficiently along with bagging customer purchases   Maintained the proper funds in register and called for change or cash pick-ups as needed  Followed Company policies and procedures in handling void transactions, even exchanges, over and short situations, etc.
  Opened and closed the register and counted out register drawer
  Recorded appropriate information on the balance sheet to prevent cash loss  Utilized and adhered to the merchandise presentation standards in regards to the 5 Basics: replenishment, signing, sizing, clearance and clean store Followed Company policies and procedures for all POS processes Maintained a neat, clean and organized customer service and register area Maintained consistent communication and follow through Recovered and replenished POS end caps in accordance with merchandizing directives and standards Ensured prompt removal of merchandise returns and holds  Made sure that all merchandise was folded, hung, tagged and priced appropriately before returning to the sales floor Processed damages and the appropriate paperwork correctly  Tagged vendor return items. Called for department to pick up returns Solicited Kohl's Charge applications and e-mail addresses from customers in accordance with Company standards Responded appropriately to POS backup calls and Service Desk calls  Assisted with POS and Customer Service as needed Properly held merchandise for customers when needed, including returning merchandise not picked up to the sales floor  Processed rain checks within Company standards Accomplishments Very rewarding Helping customers and loved working in Retail
  Skills Used Analytical thinking, planning  Strong verbal and personal communication skills
  Accuracy and Attention to details
  Organization and prioritization skills  Problem analysis, use of judgment and ability to solve problems efficiently  Self motivated, initiative, high level of energy  Verbal communication skills             Chiropractor Assistant    October 2007   to   September 2013     Company Name   Ôºç   City  ,   State     Receptionist, Greet and register arriving patients, Confirm insurance status, Record medical histories and any other relevant medical information, Abided by HIPAA laws regarding sharing of personal medical information, Room patients, Assist Chiropractors with certain procedures, Responsible for administering some physical therapy techniques, Educate patients, Patient scheduling, Checking out departing patients, Call and confirm appointments, Managing patients files, Managerial tasks, Bookkeeping, billing, employee payroll, bank deposits, Maintain and kept track of office supplies, Checking in and out chiropractic equipment and supplies, Keep waiting rooms and examination rooms clean, Microsoft Office proficiency and Excel spreadsheets   Receptionist, Greet and register arriving patients, Confirm insurance status, Record medical histories and any other relevant medical information, Abided by HIPAA laws regarding sharing of personal medical information, Room patients, Assist Chiropractors with certain procedures, Responsible for administering some physical therapy techniques, Educate patients, Patient scheduling, Checking out departing patients, Call and confirm appointments, Managing patients files, Managerial tasks, Bookkeeping, billing, employee payroll, bank deposits, Maintain and kept track of office supplies, Checking in and out chiropractic equipment and supplies, Keep waiting rooms and examination rooms clean, Microsoft Office proficiency and Excel spreadsheets                   January 2005   to   Current     Company Name   Ôºç   City  ,   State      Commercial and Private party house cleaning. Maintain lists of vacant apartment's that require housekeeping attention before the arrival of their next occupants. Responsible for cleaning commercial buildings, offices, restrooms and common areas. Restocking all toiletries, vacuum room carpets, and sweep, scrub, wax and polish floors using brooms, mops and powered scrubbing and waxing machines. Preparing surfaces with primer, apply layers of paint and hang wallpaper. Tidy up after finishing a job Accomplishments.           Education      High School Diploma   :   General  ,   1987    Marshfield High School   Ôºç   City  ,   State              Personal Information    I work well as a team-player, I am very out going and I am able to work well under stress.            Skills    Receptionist, 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing,¬† Internet Research,¬†Scheduling,¬†Spreadsheets, Telephone Skills, Time Management, Vendor Management, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft Word, Multi-Task Management, Organizational Skills and Prioritization.              "
ARTS,"         MEDICAL BILLING SPECIALIST         Skill Highlights          Microsoft Office products such as Word, Excel, Access, and PowerPoint  Can type 60 words per minute  Experience with face-to-face customer service interaction  Experience with communications with external clients via email and conference calling  Can create and maintain detailed records of any given project or task  Some experience with mailroom machines (envelope cutters, faxes, copiers, scanners)  Experience reading medical documents (insurance forms, EOBs, procedure notes, etc.)  Strong experience with medical coding ICD-9, CPT, HCPCS II, and medical terminology  Intermediate experience with ICD-10 coding              Professional Experience     July 2014   to   December 2015     Company Name   City  ,   State     Medical Billing Specialist        Run daily report of charges ready to post for claims   Able to understand CPT, HCPCS II, ICD-9, and ICD-10 diagnosis codes   Re-code CPT codes for specialized billing (i.e., charges for Medicare patients)   Add appropriate modifiers as needed and/or requested by contacts at facility site   Submit charges in correct RVU order while following NCCI guidelines   Work with contacts at the site to ensure charges and claims are submitted cleanly via internal/external emails and weekly conference calls   Inform site contacts of any charges nearing timely filing limits   Use PrimeSUITE software for charge entry   Work with Insurance AR reps to resolve any denials/issues with submitted claims   Some knowledge of billing per insurance type (i.e. commercial, state/federal, or private insurances)   Site was a multi-specialty, multi-practice operation with roughly 25-30 providers  Charges submitted range from retail clinics to hospital procedures/surgeries.  Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology  and, pathology reports as well as clinical studies) in support of existing diagnoses.  Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.  Provided administrative support for multiple physicians.  Coded outpatient encounters at a rate of 160 per day and 120 complex specialty coding.  Accurately entered procedure codes, diagnosis codes and patient information into billing software.  Consistently ensured proper coding, sequencing of diagnoses and procedures.  Quickly responded to staff and client inquiries regarding CPT codes.  Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.  Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.  Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.  Communicated with medical transcriptionists regarding patient medical records.  Posted charges, payments and adjustments.  Performed quality control of the data entry system to verify that claims and payments were posted correctly.         January 2012   to   March 2013     Company Name   City  ,   State     Imaging Specialist I        Processed payments for medical offices, collections agencies, and utility companies Sorted and counted how much mail each client received, both live payments and correspondences Prepared live check payments for processing by ensuring information was legible Scanned checks into system and ensured quality of batches before submitting to payment processing Scanned correspondences for each client, ensuring all documents were legible Prepared and mailed out rejected payments or return mail for each client every afternoon Maintained logs with totals for client mail (incoming and outgoing) for monthly billing purposes.         September 2011   to   January 2012     Company Name   City  ,   State     Cashier        Handled customer transactions such as sales.  Responsible for handling and counting large amounts of cash.  Offered product insurance to customers when applicable.  Ask for and/or offered customer rewards card to all customers.         May 2010   to   November 2010     Company Name   City  ,   State     Cashier        Handled customer transactions such as sales and returns Answered telephones and routed calls to their correct department Responsible for handling and counting large amounts of cash Offered product insurance to customers when applicable Asked for and/or offered customer rewards card to all customers Directed customers to correct department Refilled ink cartridges for customers Called customers when their orders arrived in store Maintained cleanliness and organization of the store's front end.         April 2006   to   August 2006     Company Name   City  ,   State     Cashier        Handled customer transactions such as sales and returns Greeted customers as they entered the store Answered and handled telephone inquiries Responsible for handling large amounts of cash Responsible for counting the contents of the cash register at the end of each shift Suggested products to customers according to the contents of their orders Maintained cleanliness and organization of the store's front end Maintained cleanliness and organization of store shelves and overstock Responsible for organizing returns for floor associates so they could restock the returns according to department.          Education and Training     May 2006     Northgate High School   City  ,   State       High School Diploma                  Columbus State University   City  ,   State       Presently Attending West Georgia Technical Healthcare Information Technology Management (Associates) Computer Networking (Associates) Carrollton, Georgia                 Skills    AR, Ask, billing, cash register, Computer Networking, CPT, client, clients, customer service, diagnosis, email, faxes, filing, forms, ICD-10, ICD-9, Information Technology, ink, Insurance, notes, medical coding, medical terminology, Access, Excel, mail, Microsoft Office products, PowerPoint, Windows 98, Word, multi-tasking, organizing, payment processing, copiers, coding, quality, Quick learner, reading, retail, sales, scanners, supervision, telephone, telephones, type   "
ARTS,"         ADMINISTRATIVE ASSISTANT         Summary    To acquire a challenging position with a reputable agency that will allow me the opportunity to showcase and further develop my skills and gain experience.       Highlights          Bilingual- Fluent in both English and Spanish  Active U.S. Security Clearance granted on March 2013  JPAS access  Experience living abroad in Quito, Ecuador  Ability to plan, organize, coordinate and direct Technical Proficiency  Macintosh & Windows Software  Microsoft Office: Word, PowerPoint, Excel, Outlook  Adobe Creative Suite 5: InDesign and Photoshop  SharePoint  Social Media                Experience      Company Name    City  ,   State    Administrative Assistant   08/2013   to   Current     I directly support the Hospitality sector and attend weekly conference calls in which I record and draft the meeting minutes for later distribution amongst the team. I create and edit monthly reports for current hospitality projects on InDesign and review for proper accuracy. I receive invoices from multiple projects and I am responsible for compiling the information and forwarding to the Project Manager for their approval before distributing the invoice packages. I schedule and coordinate appointments and sector meetings as needed. I assist the office by setting up conference calls and transferring calls to the appropriate person. I have developed various correspondences, spreadsheets and have drafted RFPs, RFIs and project contracts. I have successfully managed to coordinate and direct group conferences. I send out Courier/ FedEx/Mail as needed for Project Managers and update the internal vendor contact list.        Company Name    Consular Visa Clerk   05/2013   to   07/2013     (Bureau of International Narcotics and Law Enforcement Affairs Section, previously known as NAS). I assisted the INL Officer by coordinating and managing their meetings and travel arrangements. I provided travel support to several agencies by assisting them with inquiries regarding lodging and meals per diem rates. I processed and submitted Temporary Duty Assignment (TDY) authorizations and reimbursement vouchers for government groups and was responsible for making sure that all participants traveling had the proper legal documentations to travel. I directly conducted personnel inquiries to obtain information from a number of different offices, internally and externally. I successfully arranged for foreign travel reservations and prepared official documentation pertaining to governmental training. I assisted in compiling personal information in order to prepare vetting requests forms. I supervised and escorted non-cleared General Services Office maintenance and warehouse personnel into all security controlled access areas and other locations within mission facilities and grounds. I was responsible for preparing and ensuring all materials entering the CAA secured areas had been inspected by the designated officer. I assisted the Diplomatic Security office by keeping a detailed record of all the non-cleared personnel 1 that worked at our facilities. I was responsible for drafting, editing and publishing the U.S. Embassy's weekly newsletter. I was able to utilize my knowledge in graphics and design layout to update the newsletter. I assisted the CLO by maintaining and updating printed materials for the office and CLO web-site. I attended community-wide events to take photographs and promote events for the Embassy community and network with local vendors for future partnership. I successfully coordinated and promoted group excursions to destinations in various cities in Ecuador. I reviewed Non-Immigrant Visa applications to ensure proper completion and accuracy. I was responsible for overseeing and verifying all applicants' data and I managed visa printing through the Consular Consolidated Database. I assisted in the American Citizens Service section with data-entry, based on the documentation provided by travelers.        Company Name    City  ,   State    Catering Sales Intern   01/2012   to   05/2012     I was involved in the marketing analysis for event planning and catered events. I assisted the Catering Sales Manager with client site visits and the distribution of promotional material. I contributed in the design layout of venues for catered events, weddings and corporate events, often working on weekends. I was able to interact with potential clients and staff by doing direct calls to local vendors in order to advertise our venue and promote events.        Education      Bachelors of Arts  :  Advertising & Public Relations   2012     University of Tampa          University of Tampa	2008-2012 Bachelors of Arts in Advertising & Public Relations        High School Diploma  :  Knowledge   2008     Antilles High School          Antilles High School	2004-2008 High School Diploma Knowledge, Experience & Skills Competent oral, written and interpersonal communication skills Ability to work independently or in a team Capable of handling multiple tasks simultaneously         Certifications    CAA      Languages    Bilingual- Fluent in both English and Spanish       Presentations    successfully managed to coordinate and direct group conferences      Skills    Advertising, Public Relations, Excellent Multitasker, Simultaneously, Administrative Assistant, Contracts, Fedex, Indesign, Invoice, Invoices, Project Manager, Cyber Security, Excel, Microsoft Office, Microsoft Project, Microsoft Sharepoint, Ms Office, Outlook, Photoshop, Powerpoint, Sharepoint, Word, Documentation, Access, Maintenance, Security, Clo, Drafting, Liaison, Publishing, Clients, Event Planning, Marketing, Marketing Analysis, Promotional, Sales, Weddings, Arrangements, Nas, Network Attached Storage, Training, Travel Arrangements, Vouchers, Clerk, Database, Data-entry, Printing   "
ARTS,"         FOOD SERVER       Summary     I have sixteen years of experience in the customer service industry. My experience includes, customer-oriented food server, crew trainer and housekeeper with a deep experience with POS systems and cash handling procedures. I have four years experience with  Microsoft Office  and  Adobe Media Arts Software. ¬†       Highlights          Microsoft Office Excel  Microsoft Office Access  Microsoft Office Word  Microsoft Office PowerPoint  Adobe PhotoShop  Adobe Illustrator      Math and language skills  Excellent multi-tasker  Conversant in SpanishDelivers exceptional customer service  Comfortable standing for long time periods  Neat, clean and professional appearance  Cash handling  Reliable and punctual            Accomplishments      2000 - While working for Lucky Lill's Casino I took  TIPS  training and passed with a perfect score. I was awarded a certificate and an hourly raise.    2003 - While working for Denny's Restaurant I was r ecognized by  management for going above and beyond normal job functions. I was promoted by the owners to the title of "" Crew Trainer "". Duties included training all new wait-staff employees on company procedures and proper customer service.         Experience      Food Server       Company Name   Ôºç   City  ,   State      2000 - 2003  ¬†  Recorded customer orders and repeated them back in a clear, understandable manner.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Resolved guest complaints promptly and professionally.Prepared and served beverages such as coffee, tea and fountain drinks.Mastered Point of Sale (POS) computer system for automated order taking.Frequently washed and sanitized hands, food areas and food preparation tools.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Worked well with teammates and openly invited coaching from the management team.Prepared items according to written or verbal orders, working on several different orders simultaneously.        Cashier       Company Name   Ôºç   City  ,   State      1997 - 1998  ¬†   Mastered Point of Sale (POS) computer system for automated order taking.  Recorded customer orders and repeated them back in a clear, understandable manner.   Processed payments and responded appropriately to guest concerns.   Up-sold additional menu items, beverages and desserts to increase restaurant profits.  Properly portioned and packaged take-out foods for customers.  Took necessary steps to meet customer needs and effectively resolve food or service issues.    Communicated clearly and positively with co-workers and management.         Housekeeping       Company Name   Ôºç   City  ,   State      2004 - 2005  ¬†  Hand dusted and wiped clean office furniture, fixtures and window sills.Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.Swept and damp-mopped private stairways and hallways.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Emptied and cleaned all waste receptacles.Cleaned and returned vacant rooms to occupant-ready status.Stocked toilet tissue and paper towels, as well as other restroom supplies.Supplied guests with extra towels and toiletries when requested.Stocked room attendant carts with supplies.Removed trash and dirty linens from room attendant carts.Swept and vacuumed floors, hallways and stairwells.Cleaned rooms to the satisfaction of all clients.        Cashier      Company Name   Ôºç   City  ,   State      1998 - 2000  ¬†  Correctly received orders, processed payments and responded appropriately to guest concerns.  Recorded customer orders and repeated them back in a clear, understandable manner.  Took necessary steps to meet customer needs and effectively resolve food or service issues.  Up-sold additional menu items, beverages and desserts to increase restaurant profits.  Promptly reported complaints to a member of the management team.  Communicated clearly and positively with co-workers and management.  Served orders to customers at windows, counters and tables.Mastered Point of Sale (POS) computer system for automated order taking.  Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Worked well with teammates and openly invited coaching from the management team.         Media Arts Tutor       Company Name   Ôºç   City  ,   State      2013 - 2014   ¬†   Tutored PhotoShop, Aftereffects and Illustrator to students in need of extra help and understanding of class assignments.   Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.         Crew Trainer & Graveyard Server       Company Name   Ôºç   City  ,   State      2003 - 2004  ¬†  Correctly received orders, processed payments and responded appropriately to guest concerns.Recorded customer orders and repeated them back in a clear, understandable manner.Took necessary steps to meet customer needs and effectively resolve food or service issues.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Prepared and served beverages such as coffee, tea and fountain drinks.Carefully maintained sanitation, health and safety standards in all work areas.Mastered Point of Sale (POS) computer system for automated order taking.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Followed all established restaurant practices and procedures.Worked well with teammates and openly invited coaching from the management team.        Graveyard Food Server & Supervisor      Company Name   Ôºç   City  ,   State      2006 - 2007  ¬†   Correctly received orders, processed payments and responded appropriately to guest concerns.  Recorded customer orders and repeated them back in a clear, understandable manner.  Up-sold additional menu items, beverages and desserts to increase restaurant profits.  Prepared and served beverages such as coffee, tea and fountain drinks.  Took necessary steps to meet customer needs and effectively resolve food or service issues.  Resolved guest complaints promptly and professionally.  Carefully maintained sanitation, health and safety standards in all work areas.  Frequently washed and sanitized hands, food areas and food preparation tools.  Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.  Recorded the shift books accurately and professionally on a nightly basis.   Followed all established restaurant practices and procedures.  Communicated clearly and positively with co-workers and management.         Casino Runner       Company Name   Ôºç   City  ,   State      2005 - 2006  ¬†   Educated customers on game rules and mathematical probabilities of various wagers.  Oversaw cage operations for casino.  Took and paid bets and retrieved cards.  Recorded customer beverage orders and repeated them back in a clear, understandable manner.  Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests.  Processed cash advances on credit cards.  Promptly reported complaints to a member of the management team.         Cashier       Company Name   Ôºç   City  ,   State      1997 - 1998  ¬†   Mastered Point of Sale (POS) computer system for automated order taking.  Recorded customer orders and repeated them back in a clear, understandable manner.  Properly portioned and packaged take-out foods for customers.  Up-sold additional menu items, beverages and desserts to increase restaurant profits.  Took necessary steps to meet customer needs and effectively resolve food or service issues.    Communicated clearly and positively with co-workers and management.  Followed all established restaurant practices and procedures.  Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.  Frequently washed and sanitized hands, food areas and food preparation tools.         Education      Associate of Arts  ,   Computer Media / Media Arts   2014     The University of Montana   Ôºç   City  ,   State  ,   Missoula     I am currently attending The University of Montana in pursuit of my Bachelor of Arts degree.          Skills     Adobe Photoshop, e-mail, Adobe Illustrator, Access, Excel,  Microsoft Office , PowerPoint, Word, Phone, Type    "
ARTS,"         COMMUNITY OUTREACH SPECIALIST       Professional Profile    Dynamic professional driven to fostering love of learning and ensuring leadership skills within people so they may reach their full potential.      Qualifications          Experienced in student databases and Microsoft Office Suite  Excel in training, public speaking and teaching new skills  Passionate educator with high professionalism and integrity¬†  Creative problem solver      Excellent student transcripts; graduating with a 3.9 GPA  Qualified in designing and grading assessments¬†  Strong management skills of small and large groups as well as relating to diverse populations  Quick learner with a thirst for knowledge            Relevant Experience    Assessment and Teaching   High level teaching skills that raised the percentage of high achieving students to 90% of students testing into the top 10% of their grade level allowing them to enter into honors ¬†¬†  Designed and developed district assessments for Spanish Department¬†   Community Outreach and Public Speaking   Implemented outreach and marketing strategies including presentations which resulted in 80%¬†growth in community partners within higher education    Leadership Development¬†    Through creating rigorous and relevant interview and internship program, raised the level of leadership opportunities for college interns  ‚Äã‚Äã       Experience     07/2014   to   Current     Community Outreach Specialist    Company Name   Ôºç   City  ,   State

Liaison for Junior Board which entails board management by
providing
direction and leadership to young board
members wanting to serve their
community
  Responsible
for providing relevant and interesting content for social
media, newsletter and website; in addition
created organization
brochures
and secured larger-scale marketing with partnerships
  Responsible
for volunteer and mentor recruitment; securing over 90
mentors to youth and 75 new volunteers
  Increased mentor retention
by over 50% in 9 months by developing and
executing strategic volunteer engagement plan
including activities
such as
planned events, strategic appreciation and intentional support
throughout
the mentoring commitment
  Improved
organization's relationships with higher education groups
through community outreach and relationship
building
  Work closely with Program
Manager in regard to programming best
practices for Discover Your Future Program
and mentor training
  Collaborate
with Executive Director and Board Executives on Strategic
Plan and vision of the organization
  Direct
the work of office interns, serving as project manager and
professional development to develop strong
leaders by providing new
opportunities
to serve on committees and one-on-one training
  Manage
all aspects of potential intern and mentor interviews from
promoting the opportunity to asking
scenario-based questions to retain
highly
qualified mentors and interns
  Plan and execute events such as volunteer
recognition events,






¬†

fundraising campaigns and large-scale sports camps
  Develop
and post job descriptions for Internships and Program Leaders; as
well as foster leadership through creating new
roles to empower
emerging
leaders
  Collaborate
with higher education groups to develop leadership
opportunities
¬†  Create multiple brochures and marketing signs
to promote volunteerism          09/2013   to   02/2014     Exceed Program Manager    Company Name   Ôºç   City  ,   State      Planned
all aspects of Exceed 4 day Intensive retreat in Payson for mentors and mentees  Facilitated
all aspects of the program and individual relationships
between
the adult mentor and junior/senior high school student mentee  Developed
and maintained strong partnerships with high school administrators and counselors, mentors and
student mentees to promote and grow a shared vision of the Exceed Mentoring Program  Trained
and directed work of staff and volunteers to effectively meet goals and outcomes of Exceed
Program  Implemented
strategic program plan for recruiting new mentees and
on-boarding
new mentors, also directing workload of Program Assistant  Served as
a mentor coach, working to improve mentor/mentee bond and resolving issues  Planned
curriculum and all logistics for monthly mentor/mentee
workshops including
training, scheduling, room space, agenda, meals and
materials  Conducted
individual and group academic advising and college
planning
for mentees  Worked
closely with Director of Programs to determine
program
effectiveness through reports, evaluation and collaboration of multiple programs to
actively seek solutions  Maintained
daily records in
member
database, creating reports          07/2008   to   06/2013     Spanish Teacher/Language Arts Teacher 7-8 Grades    Company Name   Ôºç   City  ,   State      Developed innovative and relevant course plans using Core Curriculum Standards to increase student engagement and increase outcomes pertaining to academic, intellectual, and socio-emotional needs of diverse students in middle grades   Taught Learner-centered lessons; always keeping the student needs and individual outcomes in mind   Coordination in planning with academic department teams as well as grade-level teams   Served on District Curriculum Planning Committee as Spanish Department Representative; working with all World Language departments as well as district coordinators   Managed department budget for school as well as ordering materials   Responsible for administrative duties such as filing, grade entry, data analysis and student evaluation   Implemented behavior and grade management plans; monitoring through parent involvement, IEPs and behavior management plans   Developed and implemented healthy school days through coordinating Zumba exercise days with PE Department         07/2003   to   05/2008     Spanish Teacher/Reading Teacher Grades 6-8    Company Name   Ôºç   City  ,   State      Rigorous and relevant teaching methods: within one year - 90% of students tested in top 10% of district in 8th Grade Spanish High School Placement Test  Girl Power Club Leader - focusing on improving leadership skills in pre-teen girls through the book ""The 7 Habits of Highly Effective Teens"" by Sean Covey  Volunteered as Mini Town Counselor and Adviser for camps to improve student outlook on inclusion and diversity         09/1995   to   08/2003     Assistant Manager/Local Store Marketing    Company Name   Ôºç   City  ,   State      Responsible for all store hiring including interviewing,
paperwork, scheduling and training; including new managerial staff as well as
associates

  Executed many successful in store nonprofit fundraising
events

Implemented grassroots community outreach efforts with
schools, local businesses and organizations

Scheduled, staffed and trained employees for branding and
fundraising awareness through community events such as 5k runs and events at
Tempe Town Lake

Executed daily front and back of the house managerial duties
including directing the work of 60 plus staff during high volume shifts

  Managed guest relations, complaints and guest satisfaction

  Responsible for budget management and food and materials
ordering

  Ensured employees followed OSHA and food
handling standards to the highest degree           Education          Bachelor of Arts  :   Elementary Education    Arizona State University   Ôºç   City  ,   State      GPA:   Summa Cum Laude      Graduated Summa Cum Laude    Elementary Education Certificate    Secondary Spanish Education Certificate    Structured English Immersion Certificate    Middle School Language Arts Certificate          Affiliations     Member, Young Nonprofit Professionals Network (2014 - Present)   Member, Phoenix Chamber of Commerce (2014 - 2015)    Volunteer, Lincoln Family YMCA - Licensed Zumba Instructor for Kids (2013- Present)    Student, Arizona Nonprofit Association (2015 - Present)    ‚Äã    ‚Äã        Languages     Native Spanish Speaker  Conversational Italian       Skills     Academic, Administrative, Branding, Budget Management, Coaching, Communication Skills, Customer Service Skills, Data Analysis, Database, Fundraising, Hiring, Instructor, Team Building, Leadership Skills, Logistics, Directing, Marketing, Management, Mentoring, Microsoft Office Suite, Newsletter, Programming, Recruitment, Relationship Building, Scheduling, Spanish, Strategic Planning, Teaching, Training, Vision Planning, Website       Additional Information      Extensive knowledge and network of community and social support systems, such as community colleges, agencies and corporations   DPS Fingerprint Clearance Current Status   Licensed Zumba and Zumba Kids Instructor     "
ARTS,"         CREATIVE ASSISTANT       Professional Summary    Self-motivated individual with the ability to create and maintain a positive and unique relationship with coworkers and clients. Exhibits excellent time management skills, consistent, quality work and a drive to innovate and benefit the workplace. I am looking to obtain a position which allows me to demonstrate my creative nature and passion for all genres of music. Ideally I would like to join a company that would be able to offer me the opportunity to advance my career in the short and long term.      Core Qualifications          Microsoft Office.  Strong leadership and ability to multitask alone or with a team  In-depth internet research skills    Educated and expansive understanding of Human Development principles s         Experience in well-organized and aesthetic presentation.  Ability to communicate effectively and positively  File/records maintenance  Contract negotiation/review/drafting  Results-oriented            Experience      Creative Assistant   07/2013   to   Current     Company Name   City  ,   State       Act as West Coast Representative of the CMI team for internal and external affairs.  Attend showcases, concerts, events on behalf of VH1 CMI team.  Maintained relations with label and publishing representatives on the West Coast.  Successfully pitched new independent music from all genres to CMI Music team and various production companies for in show placements.  Find replacement tracks for all media versions of episodes.  Research label/publishing information for potential song use in various VH1 series/promos/specials on as-need basis.  Act as liaison between CMI and Music & Media Licensing (send licenses for counter signatures and keep track of approved licenses).  Assist with legal work for publishing matters on as-need basis.  Coordinate promotional aspects of feature placement deals with social media team.  Help organize and categorize tracks in our internal library into our cloud-based storage system.  Coordinate and host in-office performances in the Santa Monica offices.  Collect and track sales information for feature placement tracks in VH1 programming.  Assist with general meetings, tapings and live events for VH1 and MTV Music and Talent as needed.  Oversee and run CMI projects for Music and Talent interns.  Work with production houses, music libraries and independent composers to quickly and efficiently create and gather all kinds of bed music tracks for series, live events, non-airing pilots and special programming.  Watch and check various versions of episodes for proper placements of feature placement tracks and various promotional aspects within episodes.          Licensing Assistant   06/2012   to   06/2013     Company Name   City  ,   State       Assist in administration of various high client√®le catalogs.  Help in negotiations regarding use of client's works in movies, television shows, ad campaigns, and other uses.  Draft licenses for finalized deals.  Manage all invoices and renewals.  Maintain records of all payments and acts as liaison to resolve all pricing and payment issues.  Ensure proper filing of client work with appropriate PRO societies, sub-publishers, CMRRA, and the Copyright Office at the Library of Congress.  Extensive knowledge with over 10 client catalogs varying in genres of music so as to be able to pitch songs for various placements in television, film, and advertisements.          Administrative Assistant   10/2011   to   06/2012     Company Name   City  ,   State       Acted as the initial point of contact for external affairs and high client√®le.  Managed data entry and review of confidential historical files.  Edited and reviewed company emails and documents.  Served as a liaison between client managers and external interested parties.  Created and implemented an easily accessible filing system for company's physical catalogs.          Supervisor   01/2008   to   06/2011     Company Name   City  ,   State       Oversaw and directed 4-12 employees in the kitchen and ensured proper completion of recipes to create consistent quality foods.  Ensured employees adhered to proper safety and sanitation regulations.  Provided a pleasant and engaging experience for customers during their dining experience.  Assisted in training over 100 peer employees in basic kitchen and bakery skills.          Child Life Specialist Assistant   10/2010   to   06/2011     Company Name   City  ,   State       Assisted a certified Child Life specialist with creating and enacting treatment plans for pediatric patients.  Kept minors company and eased their stress before, during and after their treatment.  Kept detailed notes and analysis of experiences with minors throughout their time at the Medical Center to use in assessments of child's physical, mental and emotionally healing.          Public Relations Officer   01/2009   to   12/2010     Company Name   City  ,   State       Assisted in design and production of all media related items for Panhellenic events.  Served as representative on the City-UCD Student Liaison Commission which worked in conjunction with the Davis City Police and City Council to create and put into place relevant standards and by laws.          Commisioner    09/2009   to   03/2010     Company Name   City  ,   State       Served as an advisory board member on a commission responsible for creating better relationships between off campus Davis community groups, the University and its student body.  Planned and successfully held a free, zero waste concert in Davis Central Park to encourage community relations between the student body and the Davis community.  Assisted in creating a student discount program with various Davis vendors.  Assisted in fundraising campaigns for campus interest groups in need of external funding.          Intern   09/2008   to   06/2009     Company Name   City  ,   State       Educated groups of college students on safe ways to partake in drug and alcohol consumptions, and explained different physical, mental and legal consequences of alcohol and drug consumption.  Created and lead various interactive program formats to present this educational information to individuals.          Summer Programs and Arts Coordinator   06/2007   to   08/2011     Company Name   City  ,   State       Created lesson plans and coordinating programming for children ranging between kindergarten and middle school.  Coordinated schedules, programs and gathered all supplies needs for different age groups.  Kept inventory of all office and art supplies required and ordered from various companies.          Education      B.S  :   Human Development   2011       University of California   City         Human Development Relevant coursework includes Research Methods, Statistics, Perception, The Media Industry, and Scientific Reasoning
Nativ College Leadership Program, Israel 2006 - 2007
Participant in a yearlong leadership program comprising of a semester studying at Hebrew University, Mount Scopus Campus, followed by four months volunteering as a zookeeper and arts and crafts teacher in Be'er Sheva.          Skills     ad, advertisements, arts, art, basic, catalogs, community relations, Council, clientele, client, data entry, database, filing, film, first aid, fundraising, Hebrew, inventory, Leadership, legal, notes, meetings, Microsoft Office, Office, works, negotiations, internet research, Police, pricing, programming, quality, Research, safety, sales, Scientific, Statistics, teacher, television, well-organized    "
ARTS,"         LIBRARY AIDE ( FULL-TIME)           Professional Summary     High school graduate of June 2008, accepted by Broward County as an intern within the aviation department; undergoing practical training, experiencing what it is actually like working within the aviation/airport industry for a least a year henceforth, resulting into a Proactive Library Aide (full-time) with seven years' of  relevant hands on  experience in diverse office settings and exceptional people skills.Versed in excellent multi-tasking, communication and presentation skills subsequent, to  extraordinary computer ingenuity.   A self-motivated, energetic ,extremely organized and responsible individual, fluent in English with admirable writing and oral skills also,  capable to work with deadlines moreover, a very hard working, and dynamic, team player with high hopes in filling the front desk administrative/recruiter position!              Core Qualifications          excellent communication skills   Client-focused  exceptional telephone etiquette  File/records maintenance  Microsoft Office  Computer proficient  Excel in customer service    Ability to multi-task       Work well independently with limited supervision  Ability to take directions well  Ability to prioritize and remain focused on the essence of an issue   Proficient at learning new concepts   Exhibits self-motivation and a positive attitude  Adapts well to changing conditions             Experience      Library Aide ( full-time)     June 2009   to   Current     Company Name   Ôºç   City  ,   State      Responsibilities include assisting customers at the circulation desk by answer questions, identifying their service needs, checking out, renewing, and checking-in materials, issuing and updating library cards and customer accounts, processing cash transactions for fines and fees, printing and bus passes. Resolves a variety of problems/issues from the public in order to maximize the efficiency/effectiveness of circulation department or service provided.  renew materials and also answer questions concerning accounts over the phone.   discharge and sort returned materials, pack and unpack deliveries of books and audio-visual items sent to and from other branches.    responsible for shelving a specific section of books in the library located in the 700-759.99 which include a variety of subjects ranging from fiction to arts and crafts.   responsible from searching for claims return items and from time to time tracer and router.   Created and managed an Excel document to allow out- of systems items to be efficiently accounted for  Route out-of-system book back to there proper location/ owing branch   devoted, enthusiastic,energetic member of the spirit committee in which help coordinate a variety of activities and programs within our division.            Voting System Technician (VST)    November 2014   to   November 2014     Company Name   Ôºç   City  ,   State      responsible for setting up the ADA iVotronic unit and the DS200 optical scanner   responsible for and trained to open, troubleshoot, and close the equipment on Election Day.    instruct the voter how to insert the ballot into the optical scanner, and assists the visually impaired voter how to insert their ballot into the optical scanner, and assist the visually impaired voter with the execution of an audio ballot.    The Friday before the Election all VSTs will be required to report to the Regional Site to pick up their materials for Election Day.  They will make contact with the clerk to set up the precinct.  Election night, specific materials must be returned by the VST back to the Regional Site.            Public Service Intern     June 2008   to   April 2009     Company Name   Ôºç   City  ,   State     Performed administrative and office support activities for multiple supervisors. Duties include answering telephone calls, receiving and directing visitors, word processing, and filing. Extensive software skills are required, as well as Internet research abilities and strong communication skills.     Performed copying and filing duties   Assisted supervisor with projects   Assisted with archiving county records  Assisted with creating the annual maintenance budget   Assisted with payroll preparation  Created and maintained tables and spreadsheets to track a variety of maintenance activities  Greeted visitors, answered questions, and provided directions   Answered multi-line telephone, routed calls, and took accurate messages   Assisted staff in reception area  Sorted mail, and photocopied documents for service coordinators   Distributed incoming mail and processed outgoing mail   Presented ideas both orally and in writing   Learned and used various computer programs and other information technology   Learned the value of hard work and persistence   Devised means of dealing with extra stress associated with multiple demands  Encourages effective teamwork   Met the needs of both the organization and the employees when possible   Researched, investigated, and compiled information   Identified and combined a variety of resource materials into final copy   Demonstrated convincing public speaking           Culinary Arts       August 2007   to   June 2008     Company Name   Ôºç   City  ,   State     Skillfully preparing meals that are pleasing to the palate as to the eye, having knowledge of the science of food and understanding diet and nutrition.   Knife skills   Nutrition   Food safety and sanitation   Baking principles   Cooking methods    Food service purchasing   Restaurant operations                             Execution of basic food preparation Taste, Proper Seasoning, and Consistency)  Presentation   Degree of doneness/ Proper Cooking  Provided Sunsational service while working under pressure within a given time frame          Women of Tomorrow (W.O.T) Mentor Group       October 2004   to   June 2008     Company Name   Ôºç   City  ,   State      Mentor & Scholarship program that inspires, motivates, and empowers young women to live up to their full potential through mentoring by highly accomplished professional women and scholarship opportunities.    Assessed and evaluated situations effectively  Ensured that tasks were completed on time   Interpreted rules and regulations   Used integrity in decision-making   Expressed ideas and thoughts based on facts   Instilled self-confidence and self-esteem in others   Demonstrated flexibility and commitment to change and learning          Hair Stylist     August 2007   to   May 2008     Company Name   Ôºç   City  ,   State      Maintained a comprehensive understanding of the hair care industry and business operations.                 Set goals and follow through   Quick thinker   Creative   Displayed understanding of, and respect for, people from diverse backgrounds   Listened actively and attentively   Coordination - Adjusted actions in relation to others' actions.   Tolerance due to time consuming styles            Education      High School Diploma   :   Culinary Arts   ,   2008    McFatter Technical HIGH School   Ôºç   City  ,   State  ,   United States       Culinary arts certification           Professional Affiliations       Spirit committee   ¬†  The purpose of the SPIRIT Committee is to support, promote, and improve relations between individuals on the team.    ¬†    Our goals are to  ¬†  ‚Ä¢Support existing programs at South Regional Library     ‚Ä¢Provide opportunities for staff and faculty to interact socially   ‚Ä¢Provide wellness programming for students, staff, and faculty        Accomplishments       Summer Youth Feeding Program  ¬†  Broward County Libraries, in conjunction with Sisters for Abundant Living, provided free lunch and snacks for children Summer 2014 as part of the Library's Summer Reading Program. A partnership with the Florida Department of Agriculture and Consumer Services' Summer BreakSpot program brought free food to the community's underserved children.    Generated a series of different activities for entertainment   served free food to the community 18(yrs) of age and under   ¬†    Out of System Books  ¬†   Created an Excel document to keep track of all books and other materials  returned to our branch location accidentally     Documentation  ¬†   Wrote and edited documents to keep staff informed on policies and procedures and current status of  particular items.    ¬†  ¬†       Interests          Skills    Credit, Page   "
ARTS,"         AUDIO/VISUAL TECHNICIAN       Summary
Proficient in the configuration and operation of DAWs and software such as Pro Tools, Logic Pro, Melodyne, Autotune, Traktor, Serato, Sibelius  Capable of operating API Vision, AWS 900, AMEK 9098i, and SSL Duality consoles  Advanced understanding of sound systems and their configurations I.E PA systems to Car Stereo  Knowledge in recording and creating sounds effects as well as putting sound to picture        Education     2014     Bachelor of Science  :   Recording Arts    Full Sail University   Ôºç   City  ,   State             2012     Associates of Science and Arts  :   Music    Northwestern Michigan College   Ôºç   City  ,   State              Experience     04/2017   to   Current     Audio/Visual Technician    Company Name   Ôºç   City  ,   State      Installation of high-end home audio and video solutions.  Knowledge of audio/video signal flow and control systems for home networks.         06/2014   to   03/2017     Tow Truck Driver and Shop Hand    Company Name   Ôºç   City  ,   State      Specialized in servicing brakes and fuel systems.       Ordered accurate amounts of parts and supplies to maintain necessary inventory.        Transported customers to and from the shop for the customer service program.       Removed and replaced tires, shocks, struts and brakes.            10/2012   to   05/2014     Promoter and Event Coordinator    Company Name   Ôºç   City  ,   State
Promoter and Event Coordinator for night club venue showcasing electronic music
  Resident DJ and stage hand         06/2010   to   08/2010     Internship    Company Name   Ôºç   City  ,   State      Responsible for editing and mixing pre-recorded programming  Understands proper broadcast etiquette and basic workflow of operating on-air programming          Training     Session Recording ‚Äì Full Sail University   Proficient in pre-production and setup for sessions  Responsibilities included mic placement for drum kit, vocal setups, cue mixes, and signal routing   ‚Äã‚Äã  Music Production and Arrangement ‚Äì Full Sail University   Exercised skills involving production of music and songwriting  Skilled in proper remix techniques¬†   ‚Äã‚Äã  Show Production ‚Äì Full Sail University   Acquired basic understanding of show production systems such as stage set-up/strike, wiring speaker systems, and routing audio to/from console or stage  Gained experience on Midas Vienna and Verona consoles, as well as the SC48 Venue console  Understands proper safety procedures when working at events and with equipment   ‚Äã‚Äã  ¬†FSEDM ‚Äì School Electronic Music Production/DJ Club   Established working relationships with local promoters and local club owners to provide outlets for our DJs to gain live experience  Expanded skills in DJing‚Äã‚Äã     "
ARTS,"         GENERAL MANAGER           Executive Summary    To secure a position with a respected business that will benefit from my organizational and leadership skills. To work with accuracy, efficiency, and friendliness in order to promote customer loyalty, while developing an enthused and goal oriented environment with the entire professional team.      Core Qualifications          Operations management  Staff development  Inventory control  Change management     Food cost analysis expert    Strong customer relationship builder  Ability to handle fast-paced environment      Customer-oriented  Strong leader  Proven sales record  Employee recruitment expertise  Hiring and training  Cash handling   Food production quality knowledge    Performance tracking and evaluation  P&L management            Professional Experience      GENERAL MANAGER    April 2015   to   Current     Company Name   Ôºç   City  ,   State      Accomplished in restaurant and human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.  Extreme focus on having a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.  Maintained patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements and building relationships with patrons.  Controlled purchases and inventory by negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.  New York City Food Handler Certified & National ServSafe Food Safety Manager Certified.          ADMINISTRATIVE SECRETARY ASSISTANT, FUNDRAISING COORDINATOR    January 2013   to   April 2015     Company Name   Ôºç   City  ,   State      Worked with program director creating intensive learning workshops and the graphic design department producing print materials such as apparel, flyers, and posters.  Coordinated and contracted professional choreographers and organized transportation and hospitality.  Forwarded information by receiving and distributing communications, collecting and mailing correspondence and copying information.  Maintained supplies by checking stock to determine inventory level, anticipating requirements, placing and expediting orders, verifying receipts, stocking items, and delivering supplies to work stations.  Assisted in writing or contributing to publications which accompanied arts-related events and activities.  Marketed performances or events through social media, direct mail, advertising, and use of a website, producing posters or publicity promotional material and attracting media coverage.  Created documents in Microsoft Word, Excel, and PowerPoint for organizational, advertising and data input purposes.          ASSISTANT MANAGER    September 2007   to   April 2015     Company Name   Ôºç   City  ,   State      Responsible for managing the daily operations of a fast paced high volume Thai restaurant, including selection, development and performance management of employees.  Conducted weekly inventory and ordering of food and beverage supplies to optimize profits, stay within budget and ensure guest satisfaction.  Coordinated and designed menus for catering events (25 to 150 persons) such as weddings, memorials, anniversaries, birthdays, a variety of other life events and non-profit community benefits.  As the Head Waiter, my expectations were to display ingenuity, have an extremely high attention to detail, maintain a high profile during service and uphold and establish a regular customer base.  As well as being passionate, ensure that excellent quality and superb service is delivered to all customers.  Created weekly specials with the Head Chef the focused on in-season product from local farmers markets in the community.  California Food Handlers Card & ServSafe Food Safety Manager Certified.          Education      CLASS OF   :     2016    FORDHAM UNIVERSITY   Ôºç   City  ,   State              Bachelor of Arts   :   Organizational Leadership      Organizational Leadership          Skills    advertising, arts, attention to detail, auditing, benefits, budget, coaching, contracts, copying, counseling, direct mail, fast, focus, Food Safety, graphic design, human resource, inventory, legal, director, mailing, managing, materials, Excel, PowerPoint, Microsoft Word, negotiating, organizational, performance management, policies, posters, producing, profit, promotional material, publications, publicity, quality, receiving, recruiting, scheduling, Thai, transportation, website, workshops   "
ARTS,"         ADMINISTRATIVE ASSISTANT/SITE CLERK       Career Overview     Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.  But most important, to show that I am capable and open for changes          Skill Highlights          Microsoft Office proficiency  Excel spreadsheets  Time management  Dedicated team player  Self-directed    Spreadsheet development  Self-directed  Professional and mature  Mail management  Resourceful  Strong interpersonal skills               Core Accomplishments      Multitasking ¬†   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.    Customer Service ¬†   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.    Administration ¬†   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.  Increased office organization by developing more efficient filing system and customer database protocols.   Administration   Answered multiple phone lines, transferred calls to corresponding employees.     Customer Interface ¬†   Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.          Professional Experience      Administrative Assistant/Site Clerk     Mar 2007   to   Current      Company Name   Ôºç   City  ,   State     Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  I have entered work order request to Building Services for maintenance and repairs also have followed up with the department to make sure that these repairs have been fixed.  Maintained the front desk and reception area in a neat and organized fashion.  Answering phones, helping parents with any concerns, Microsoft Word, Excel, Power point, Outlook, Internet Explorer, general office duties, working on spreadsheets for assistant principal.  Also covering other positions such as attendance technician and assisting the nurse's office.  One of my job duties is ordering employee uniforms from Aramark.  I am in charge of filing supply order for school cafeterias.  Keeping track of our supply inventory in the storage room.  Staying up to date with the school cafeteria Health Inspection Reports.  Updating the CACFP and SNP Site Monitoring Reviews.  Making employee packets for new hired employees.  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Dispersed incoming mail to correct recipients throughout the office.  Maintained the front desk and reception area in a neat and organized fashion.  Organized files, developed spreadsheets, faxed reports and scanned documents.  Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.  Standardized department filing system to increase efficiency.  Developed more efficient filing systems and customer database protocols.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Organized files, developed spreadsheets, faxed reports and scanned documents.  Received and distributed faxes and mail in a timely manner.         Receptionist/Telephone Operator     Aug 2008   to   Jun 2010      Company Name   Ôºç   City  ,   State     Answering phones, helping parents with any concerns, Microsoft Word, Excel, Power point, Outlook, Internet Explorer, general office duties, working on spreadsheets for assistant principal.  Also covering other positions such as attendance technician and assisting the nurses office.  Enter emergency information into database Powerschool.  Updating the ical with dates, events, ect.  Working on the weekly bulletin that is located on Powerschool.  Received and distributed faxes and mail in a timely manner.  Managed daily office operations and maintenance of equipment.  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Dispersed incoming mail to correct recipients throughout the office.  Maintained the front desk and reception area in a neat and organized fashion.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Organized files, developed spreadsheets, faxed reports and scanned documents.  Received and distributed faxes and mail in a timely manner.         Receptionist/Administrative Assistant     Apr 2006   to   Nov 2006      Company Name   Ôºç   City  ,   State     Answering phones, paging, Faxing, Filing invoices, Distributing mail, stamping mail, Fed-ex, greeting vendors & applicants, filing out application, Microsoft word, Excel, keeping track of company directory.  Dispersed incoming mail to correct recipients throughout the office.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Organized files, developed spreadsheets, faxed reports and scanned documents.  Received and distributed faxes and mail in a timely manner.  Organized files, developed spreadsheets, faxed reports and scanned documents.  Received and distributed faxes and mail in a timely manner.  Received and screened a high volume of internal and external communications, including email and mail.  Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.         Education      High School Diploma  ,   General Education   2000     Valley High School   Ôºç   City  ,   State            Select  One  ,   General Education    Orange Coast College   Ôºç   City  ,   State            Associate of Arts  ,   General Education    Santa Ana College   Ôºç   City  ,   State      I am currently attending        Skills     Database, Faxing, Filing, general office duties, Internet Explorer, Excel, mail, office, Outlook, Power point, Microsoft Word, repairs, spreadsheets, supply inventory, technician, Answering phones, Good Customer Service, Multi-Task Management, Spreadsheets, 10-key, Data entry, Translator    "
ARTS,"         COORDINATOR, DONOR RELATIONS       Summary     Highly organized Communications Specialist with [Number] years in the communications field. Areas of expertise include web and print content development, public speaking and project management.   Highly qualified, detail-oriented and hardworking [Job Title] with more than [Number] years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications, website design (HTML), CMS and hosting, networking issues and social media.       Highlights         Dedicated team player  SharePoint  Microsoft Office Suite  Event planning  Exceptional writing skills      Exceptional problem solver  Print and electronic media  Budgeting and forecasting  Project development and lifecycle            Accomplishments     Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging.   Formulated an inclusive design manual reference guide with more than [Number] design templates.       Experience     01/2013   to   Current     Coordinator, Donor Relations    Company Name   Ôºç   City  ,   State      Track and analyze donor data received from volunteer projects to effectively cultivate relationships   Research, identify, and analyze past campaign activities to develop effective campaign growth strategies and forecasts   Identify strategies to strengthen social media presence and increase engagement   Produce internal and external communications collateral (digital and print)   Generate ideas to develop communication strategies, for donor cultivation, solicitation, and stewardship   Maintain and utilize email marketing platforms to distribute email campaigns   Design and create presentations that effectively communicate complex data and information   Assist with the development and implementation of changes to volunteer programs, policies and procedures   Monitored ongoing expenses relative to budget projections.  Assessed the need for new or enhanced systems and applications.  Correspond with corporate campaign leaders to prepare materials for campaign meetings and events   Verify facts, dates and statistics for updating reports and campaign results   Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs.  Operated high-speed color copiers and wide bed printers to reproduce single and multicolor copies of graphics.  Created all communications collateral, including web pages, brochures and fliers.  Developed creative graphics that simplified complex messages.  Designed artistic signage for special corporate events.  Recommended techniques, methods and media best suited to produce desired visual effects.  Adhered to all corporate brand guidelines when preparing graphic materials.  Designed unique print materials, including advertisements, brochures and logo designs.         09/2011   to   06/2013     Coordinator, Finance  & Special Projects     Company Name   Ôºç   City  ,   State      Served as primary liaison for internal and external constituencies on matters pertaining to the Chief Operating Officer and Finance Manager   Educated staff across seven departments on proper financial reporting practices and ensured adherence to policies and procedures   Organized logistics of special events, travel arrangements, corporate agendas, and itineraries   Created and maintained employee data and coordinated new hire onboarding and orientation activities   Tracked and managed business expenses   Assisted with month-end close activities, including payroll reconciliation, journal entries, and purchase orders matching   Maintained accounting ledgers by verifying and posting account transactions   Performed W-9 and 1099 maintenance for new and old vendors   Spearheaded and directed the implementation of Financial Edge, as well as the cross-training of all departments   Tracked all donations and prepared documentation for the Development Director.  Trained and supported users during new system implementations and upgrades.  Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.  Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.  Worked with management to document and offset unusual expense variances in their respective areas.  Assisted in the creation of vendor contracts for outside vendors.  Assisted the CFO with the production of the monthly financials, management reports and board packages.  Determined best short- and long-term tracking methodology.  Maintained confidential information, such as pay rates, bonus targets and pay grades.         03/2010   to   04/2011     Account Executive    Company Name   Ôºç   City  ,   State      Executed monthly sales goals Resolved laptop screen issues by telephone or email for retail, wholesale and bulk customers Provided timely updates of purchases and follow-up throughout sales order cycle Negotiated prices with wholesale customers Market Research and Development Communicated and negotiated with FedEx SupplyChain in various countries for delivery updates and changes.  Processed an average of [number] inbound and outbound technical support calls.  Helped customers track and ship packages, responding to an average of [number] calls per day.  Researched issues on various computer systems and databases to resolve complaints and answer inquiries.  Resolved customer complaints and concerns with strong verbal and negotiation skills.  Built and maintained successful relationships with service providers, dealers and consumers.  Responded to customer service emails in a timely and effective manner.  Maintained a calm, professional demeanor when faced with high demand, high volume workloads.  Devised workarounds for problems.  Developed and maintained technical expertise in [Describe area].         01/2009   to   01/2011     Contributing Writer    Company Name   Ôºç   City  ,   State      Managed editorial deadlines under the direction of the Creative Marketing Director Edited and maintained web content Assisted with feature writing and interviewed members of the community to develop newsworthy stories Managed social media accounts,  Facebook and Twitter, for theblvdmag.com Created press releases and promotional materials for distribution at local events.  Promoted targeted content through various social networking sites such as [Website] and [Website] and aggregators such as [Aggregator].  Traveled to location to write reviews from firsthand experience.  Managed all social media programs, including Internet forums, blogs, social networking applications and message boards.  Designed web and other content, including monthly newsletters and promotional calendars.  Proofread and reviewed all print and electronic content for correct grammar and adherence to house style.  Maintained awareness of digital trends and new emerging technologies and platforms.          Education     December 2008     Bachelor of Arts  :   Mass Communications    Southern University and A&M College   Ôºç   City  ,   State       Emphasis in Public Relations         Skills      Sales Software: Salesforce.com, Microsoft Dynamic AX, QuickBooks  Public Relations Software: MTR, CisionPoint, iContact  Desktop Publishing Software: Adobe InDesign, Photoshop, Illustrator, Dreamweaver, HTML,WordPress      "
ARTS,"         DENTAL HYGIENIST           Professional Summary    I am a dedicated and energetic Dental Hygienist with a total of sixteen years experience in the dental profession. My focus has always been to provide exceptional patient care, counseling and motivation to each of my patients. I have experience with patients of all ages including those that are medically compromised. I am enthusiastic about dental health and enjoy educating patients as well as dental staff members ¬†on dental care and hygiene.      Licenses    State of Florida Registered Dental Hygienist      Skill Highlights          Nutritional Counseling     Oral Cancer Screenings    Smoking Cessation    Preventative Care ¬†¬†      Soft Tissue Management    Dentrix Dental Software     Digital Radiographs              Professional Experience      Dental Hygienist    September 2015   to   Current     Company Name   -   City  ,   State     Provide optimal dental hygiene care for every patient, reinforce oral hygiene instructions to every patient and each appointment, educate patients on their periodontal status, treatment possibilities, ¬†potential surgical, restorative or cosmetic procedures that may possibly be needed. Educate patients on the benefits of preventative care such as fluoride and sealants. ¬†  ?         Dental Hygienist    February 2008   to   August 2014     Company Name   -   City  ,   State      Assess patients oral health conditions, review dental and medical histories, dental charting, periodontal assessment and treatment, soft tissue management, administer local antibiotics, fabricate bleaching trays and occlusal guards, schedule patient appointments.          Dental Hygienist    June 2006   to   December 2010     Company Name   -   City  ,   State      Worked on an as-needed basis as a part-time hygienist providing dental care to patients as well as periodontal treatment and maintenance.  Exposed and developed radiographs, recorded conditions for diagnosis and treatment by dentist.  Applied fluoride and sealants.          Dental Assistant    February 2003   to   June 2005     Company Name   -   City  ,   State      Provided dental and hygiene assistance during surgery, services, and cleanings.  Maintained equipment and sterilized dental instruments.  Answered phone calls, schedules appointments, trained new employees on back office duties.          Education and Training      Master of Science   :   Health Sciences  ,   2015    Nova Southeastern University   -   City  ,   State              Bachelor of Applied Science   :   Dental Hygiene  ,   2011    St Petersburg College   -   City  ,   State              Associate of Science   :   Dental Hygiene  ,   2005    Florida State College   -   City  ,   State              Certificate   :   Dental Assisting  ,   1999    Tidewater Technical Institute   -   City  ,   State              Community Service       "
AVIATION,"         AVIATION ENGINEER         Profile     Innovative Electrical Engineer specialized in operations management.Team-oriented Electrical Engineer with over four years experience designing, developing and testing electronic products.Skilled Electrical Engineer with over 2 years experience refining workflow processes and improving organizational efficiency.Experienced CAD Drafter with solid knowledge of the practical application of engineering science and technology. Proven ability to manage multiple projects and meet critical deadlines.Dedicated [job title] with excellent technical, analytical and communication skills demonstrated by [number] years of experience.       Skills          Training program implementation  Project management  Scheduling tools  Scheduling tools      Process piping  Semi-conductor machine design  Structural red-line revisions Electrical drafting            Accomplishments      Testing, Evaluation and Analysis: ¬†   Tested equipment to ensure compliance.  Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment.    Research and Development ¬†   Managed voice communications R&D department, resulting in three new products on the market and a generation of an excess of $2M in revenues.    Innovative Design ¬†   Developed automated visual inspection system for accepting and rejecting glass flares based on their physical dimensions and geometry, speeding up product sorting process by 100%.    Drafting ¬†   Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with company's drafting standards.    Organizational Design ¬†   Prepared plans and layouts for equipment or system arrangements and space allocation.    Project Coordination ¬†   Provided drafting and project set-up support to the communications staff, creating initial to final drawings for two light rail engineering projects.         Professional Experience      Company Name    City      Aviation Engineer   01/2015   to   Current       Established and helped in the production line of the Auxiliary Power Unit overhaul facility.  Focused on the following APU units: GTCP85-180-L-C, GTC85-56-70A-71-72, and T-62T-40-1 mainly used on C-130 Hercules, and helicopters.  Involved in repair scheme design, test cell, operational performance, drawings, manual interpretation, tooling, equipment improvement, and troubleshooting of engine problems, both in house and in the field.  Worked on instruction writing, reports, as well as building document revisions.  For example, quality deficiency reports, purchase orders, quality reports, repair orders, engineering reports, capital expenditures, manual revisions and more.  Developed and optimized tooling, manufacturing, and ground support equipment reviews for open issues or improvements.  Worked on PT6A, T56, and 501 engines mainly in accessory testing and test cell operations.  Designed tooling equipment, electrical circuitry, and hydraulic systems using CATIA V5.  Designed and built testing bench for APU using data acquisition system and measurement devices such as digital readouts, pressure gauges, and level sensors.  Provided technical support to the Accessory shop department, Engineering department, Machine Shop, Test cell, Management, and the Operation's department.  Performed receiving and detailed inspection of incoming parts, accessories, and engines to the overhaul facility.  Contact: John McIntosh          Vice-president of engineering          mobile: (+1 7526269604.          Company Name    City      Intern   01/2013         Provided technical support in part design using CATIA (computer-aided three dimensional interactive applications) for aircraft implementation.  Participated in the improvements of engineering software, and designed several components for fuel controls, starters, coordinators and fuel nozzles for different turboprop engines.  Developed linearization software to help the pre-test process of 501 coordinators.  Contact: Leonardo Marcano mobile: (+1 7862569004.          Company Name    City      Aerospace Engineer   01/2014   to   01/2015       Member of the AIAA and the front line team that developed a novel cooling design system for turbine blades.  Throughout this process, computational fluid dynamic software (STARCCM) and CAD were highly implemented to simulate different geometries inside a wind tunnel.  Pressures, temperatures, velocities among other important physical quantities were analyzed in 40 different geometries.  This project contributed with the optimization process of turbine blades and aided them to achieve higher temperature levels and efficiency.  It is not a secret in today's industry that turbine engines are able to produce extremely high inlet temperatures when they implement cooling impingement, which allow them to cool down the system without harming the performance of the engine.  Also, it allows the engine to achieve higher efficiency levels.  Upon this experiment, a research paper was written and patented.          Education and Training      Bachelors of Science  :  Aerospace Engineering   2015     EMBRY-RIDDLE AERONAUTICAL UNIVERSITY  ,   City  ,     USA    Aerospace Engineering          Applied Mathematics   2014     EMBRY-RIDDLE AERONAUTICAL UNIVERSITY  ,   City  ,     USA    Applied Mathematics        High School Degree     2010     UNIDAD EDUCATIVA SAN NICOLA  ,   City  ,     Venezuela            Languages    English (fluent), Spanish (native), French (Beginner)        Interests    US History; Latin American History; Universal History; Baseball, Soccer, Basketball, Table Tennis, Tennis, Travel, Politics,  Knowledge Transfer; Speech, Economy;      Additional Information      Interests:	US History; Latin American History; Universal History; Baseball, Soccer, Basketball, Table Tennis, Tennis, Travel, Politics,  Knowledge Transfer; Speech, Economy;        Skills    C, CAD, capital expenditures, CATIA, CRM, data acquisition, English, experiment, French, inspection, instruction, interpretation, Maple, MATLAB, Nastran, novel, optimization, quality, receiving, research, scheme, Spanish, technical support, troubleshooting, written   "
AVIATION,"         AVIATION MECHANIC           Skills          Licensed FAA rated Airframe and Powerplant (A&P) Technician  Yellow Belt Lean 6 Sigma Certified  Five years of experience in key aircraft systems and quality assurance processes  Trusted, highly reliable aviation professional responsible for maintaining state of the art aircraft  Performs scheduled and unscheduled maintenance, trouble shooting, major and minor repairs, post flight inspections, and record keeping  Management of large maintenance crews  Navigation of FAA regulated publications  Troubleshooting  Proficiency with mechanical and pneumatic tools  Supply chain management  Mechanical aptitude  Military leadership experience  Job status reports  Knowledgeable of applicable local codes              Accomplishments      N Assistant Phase Coordinator 2015-2016 Troubleshooting malfunctions: Aircraft structure Drivetrain Power plant Fuel systems Flight controls Hydraulic systems Vibration analysis Maintains, inspects, and repairs aircraft structures and hydraulic systems and components.  4859.3 logged maintenance hours 1890.1 logged supervising hours Collaborating with supervisors or higher-level technician on complex aircraft relevant tasks Extensive troubleshooting, cleaning disassembly and reassembly, replacing or repairing discrepant components Experience in supply chain Transfer of Memberships and Professional Affiliations FAA Licensed Airframe & Powerplant Mechanic Lean 6 Sigma Yellow Belt.        Experience      Company Name    City  ,   State    Aviation Mechanic   06/2011   to   Current       Performing line maintenance functions under the supervision of the Chief Mechanic including post flight inspections & routine servicing.  Performing troubleshooting functions on electrical, hydraulic, engine and airframe systems and components as required to support the aircraft's maintenance needs.  Performing heavy maintenance including the annual inspection, engine changes, gearbox changes, prop changes as required to support the aircraft's maintenance needs.  Troubleshooting inoperative or malfunctioning aircraft systems.  Maintains all required records of maintenance and repair to the airship as required by company policy and FAA regulations.  Replacing time or service-limited parts and/or aircraft appliances as needed or on a scheduled basis.  Performing preventive and corrective maintenance on aircraft and associated aircraft appliances in accordance with established schedules Researching and investigating possible solutions to engine, airframe, and associated appliance malfunctions.  Attending recurrent aircraft technical training to maintain professional currency.          Education and Training      High School Diploma     2011     Hagerty High School  ,   City  ,   State  ,   USA              H-1 Powertrain   2011     Center Naval Aviation Technical Training  ,   City  ,   State  ,   USA      Graduated top in class  Honor Graduate            A&P License   2016     Bakers School of Aeronautics  ,   City  ,   State  ,   USA           "
AVIATION,"         AVIATION MAINTAINER       Professional Summary       6 years' experience as a Fast Food Cook/Assistant Manager.¬†    2 years' experience as a Customer Service Representative in a Call Center.¬†    1 year and 3 months experience as a Security Guard.    ¬†Multi-tasking Manager well-known for creating positive environments where employees can thrive and succeed. Detailed and well-aware of direct competitors and their strategies. Pursuing a new management role where hard work and dedication will be highly valued.    ¬†¬†Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.    ¬†¬†¬†Excellent communicator with 2 years in a demanding call center environment as a Customer Service Representative.         Skills         Typing Speed 50 Words per Minute * QuickBooks * Apple or Macintosh Computers * MS Outlook * Photoshop * MS PowerPoint * MS Excel * MS Word * Fork lift operation (cherry picker), and (Stand up forklift).   Team leadership  Team liaison  Conflict resolution  Data management  Process implementation  Self-motivated  Risk management processes and analysis  Staff development  Timeline management  Customer relations  Deadline-oriented  Staff training/development  Efficient multi-tasker  Customer service-oriented  Goal attainment  Relationship building  Coaching and mentoring  Customer service  Effective leader  Employee scheduling              Work History      Company Name    Aviation Maintainer   |   City  ,   State   |   August 2017   -   April 2018     BCT certified.¬†  trained as a leader and a specialist in the field of aviation maintaining.  leadings squads or groups of 10-20.  time management.  accountability of records, and protection.  Reduced overhead by taking on more responsibility with creative and administrative projects.  Monitored and screened visitors to verify accessibility to inter-office personnel.  Answered and managed incoming and outgoing calls while recording accurate messages.         Company Name    Warehouse-Selector   |   City  ,   State   |   April 2016   -   August 2017     Forklift (stand-up) and cherry picker operator.  Analyzed departmental documents for appropriate distribution and filing.  Achieved  [revenue or departmental objective]  ¬†by  [actions taken]  .  Picked up incoming stock and delivered materials to designated locations.  Picked products for specific routes according to pick sheets.  Estimated weights, heights and centers of balance to make precise placements.  Divided cargo received by account Number and intended location.  Maintained accurate stock records and schedules.         Company Name    Security Guard   |   City  ,   State   |   August 2015   -   April 2016     Foot patrol/ Grounds access guard.  Control and protect personnel flow on grounds of residents and report hourly activity.  patrol every hour on the hour or 15 to 30 minute increments.  Responded to calls in both routine and emergency situations.  Collected and organized all surveillance data and information to protect client possessions and workspaces.  Detected and apprehended any unauthorized personnel.  Directed guests around the building and answered questions regarding accessibility.  Monitored building access and identified all officials and employees before authorizing their entrance.  Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.  Delivered accurate verbal and written reports to company personnel.  Noted and followed up on any unusual behavior.            Company Name    Door attendant   |   City  ,   State   |   February 2015   -   August 2015     Accept all donations and assist with brining donations and assist with moving items for customers to and from vehicles.  Shared best practices for sales and customer service with other team members to help improve the store's efficiency.  Asked open-ended questions to assess customer needs.  Answered product questions with up-to-date knowledge of sales and store promotions.  Built long-term customer relationships and advised customers on purchases and promotions.  Welcomed customers into the store and helped them locate items.  Determined customer needs by asking relevant questions and listening actively to the responses.  Recommended alternative items if product was out of stock.  Greeted customers in a timely fashion, while quickly determining their needs.  Cleaned and organized the store, including the checkout desk and displays.         Company Name    Security Guard   |   City  ,   State   |   March 2014   -   February 2015     Corporate access control guard.  Control all access with in the area required.  Utilize all software for security via GE Security systems (camera system), Otis (elevator monitoring and control system).  Report daily logs and Incident Reports.  Patrol three times on every shift and check for all issues that may occur.  Responded quickly and effectively to all security violations and duress alarms.  Investigated all security and safety violations.  Responded to calls in both routine and emergency situations.  Enforced General Services Administration (GSA) policies by anticipating potential security breaches.  Maintained accurate and detailed logs of all events that occurred during each shift.  Unlocked rooms and suites for authorized contractors.  Monitored building access and identified all officials and employees before authorizing their entrance.  Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.         Company Name    Customer Service Representative   |   City  ,   State   |   April 2011   -   March 2013     Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.  Took inbound calls for Comcast.  Updated customers' information in the database.  Helped drive sales goals and achieve monthly quotas.  Created and maintained an organized database to develop promotional sales.  Directed calls to appropriate individuals and departments.  Politely assisted customers in person and via telephone.  Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.  Provided an elevated customer experience to generate a loyal client√®le.  Asked open-ended questions to assess customer needs.  Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.  Learned, referenced and applied product knowledge information.  Developed reputation as an efficient service provider with high levels of accuracy.  Recommended alternative items if product was out of stock.  Served as the main liaison between customers, management and sales team.  Built long-term customer relationships and advised customers on purchases and promotions.         Company Name    Computer Technician   |   City  ,   State   |   January 2010   -   June 2010     Built and repaired computers consisting of internal and external repairs.  Repaired printers if needed.  Rebuilt shareware for computers to damage to be used and refurbishing hardware for computers unreliable.  Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.  Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.  Collaborated with clients from concept through final delivery of product or service.  Designed Sharepoint masterpage and page layouts, serving as company's main Sharepoint support for all technical complications.  Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.  Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.         Company Name    Shift Manager   |   City  ,   State   |   May 2004   -   June 2009     Managed the shift of ten to twenty-five staff.  Opened and closed the restaurant.  Cooked, served customers, cleaned the restaurant and stocked needed supplies.  Completed schedules and reviewed the staff.  Adhered to company standards and compliance requirements for operations and cleanliness of all areas.  Managed schedules, accepted time off requests and found coverage when shifts were short.  Tracked receipts, employee hours and inventory movements.  Trained and mentored new employees to maximize team performance.  Kept employees operating productively and working on task to meet business and customer needs.  Completed all point of sale opening and closing procedures, including counting the contents of the cash register.  Described product to customers and accurately explained details and care of merchandise.  Shared best practices for sales and customer service with other team members to help improve the store's efficiency.  Assisted customers with food selection, inquiries and order customization requests.  Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.  Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.  Supervised and directed all merchandise and shipment processing.  Actively pursued personal learning and development opportunities.  Alerted customers to upcoming sales events and promotions.  Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.  Built long-term customer relationships and advised customers on purchases and promotions.  Processed cash and credit payments rapidly and accurately.  Participated in physical inventory counts every Opening and Closing of the store.         Personal Information    Driver's License
Class C - Standard Driver's License      Education      High School Diploma        West Orange Stark    City  ,   State   |   2007          GED        West Orange-Stark High School    City  ,   State   |   2007          Skills    Photoshop, Apple, cherry picker, hardware, database, forklift, Fork lift, Macintosh Computers, access, MS Excel, MS Outlook, MS PowerPoint, MS Word, personnel, camera, printers, QuickBooks, repairs, time management, Typing Speed      Additional Information        Driver's License
Class C - Standard Driver's License     "
AVIATION,"         AVIATION MECHANIC         Highlights          Technical Proficiencies  MS Office (Excel, Outlook, PowerPoint, Word)              Accomplishments    Quality-focused manager with of experience driving maintenance programs, projects, and operations to keep fleets of fixed and rotor-wing aircraft at top performance. Recognized for technical, administrative, leadership, and communication skills; highly adept at motivating and directing teams to meet production schedules and goals in fast-tempo environments with shifting priorities and requirements. Current SECRET security clearance      Experience     August 2010   to   Current     Company Name   City  ,   State     Aviation Mechanic        Orchestrate aircraft maintenance activity across 12 work centers, supervising 200+ technicians in testing, troubleshooting, and upkeep of aircraft and engine subsystems on both fixed and rotor-wing models. Direct organizational-level and intermediate-level maintenance programs; implement policies, improve processes, and provide technical supervision and management control of programs impacting aircraft maintenance activities. Drive production quality control and administrative audits; collect, analyze, and interpret test data to provide senior leadership with crucial guidance for improving operational efficiency and performance. Key Contributions:  Established schedules, organized workloads, and led multi-functional team to meet aggressive production timelines. ‚àí Completed 2,200 maintenance actions to keep seven H-60R/S helicopters, three P-8A, and two E-2D aircraft at peak airworthiness and operational readiness.  Supervised all aspects of maintenance including calibration, repair, and replacement of damaged or unserviceable parts, components, and assemblies. ‚àí Overcame lack of available resources by manufacturing parts in-house, ensuring compliance with stringent specifications, tolerances, and quality standards.  Steered development of logistics plans and documentation for implementing and sustaining P-8A logistics programs. ‚àí Conducted comprehensive evaluation of maintenance concept and tasks, logistics resources, and current policies and processes. ‚àí Isolated supportability / depot issues impacting P-8A program, and devised sound solutions, alternatives, and recommendations for achieving program objectives. Skillfully performed scheduled / unscheduled and preventative maintenance across variety of aircraft models; led troubleshooting, removal, repair, modification, calibration, assembly, and quality assurance of mechanical and electrical systems, subsystems, airframes, power plants, engines, hydraulics, avionics, and associated support equipment (SE). Coordinated with technicians from multiple shops to drive work sequencing, scheduling, and priority changes; adapted procedures and resources to resolve problems arising from equipment failures, material delays, and labor shortages. Trained employees and inspected finished work to ensure adherence with quality standards; documented maintenance activity and submitted reports on schedule. Key Contributions:  Demonstrated exceptional skill in diagnosing, isolating, and correcting technical problems, executing repairs and replacements quickly to minimize aircraft downtime.  Interpreted and utilized maintenance instruction manuals, blueprints, schematics, and technical publications in conjunction with variety of test equipment including mechanical rpm test sets, engine, propeller, and turbine Vibration Analysis Test Set (VATS).  Provided accountability for budgets, materials, inventories, and documentation; ensured all internal controls were in place and complied with to ensure transparency. ‚àí Enforced foreign object damage (FOD), hazardous waste, and tool control programs.  Drew upon strong training and performance evaluation skills; coached, mentored, and guided junior mechanics to earn critical qualifications and meet performance standards.          Education     2014     Embry-Riddle Aeronautical University            Bachelor of Science  :   Technical Management / Occupational Safety and Health    Bachelor of Science, Technical Management / Occupational Safety and Health - 2014 Embry-Riddle Aeronautical University, World Wide Campus            Coastline Community College   City  ,   State  ,   US     Associate of Science  :   Aviation Technology and Healthy Technology    Associate of Science, Aviation Technology and Healthy Technology Coastline Community College, Fountain Valley, California        Military Experience     August 2010   to   August 2010     Company Name          United States Navy, Oak Harbor WA Aviation Maintenance & Production Manager, 8/2010 - Present Orchestrate aircraft maintenance activity across 12 work centers, supervising 200+ technicians in testing, troubleshooting, and upkeep of aircraft and engine subsystems on both fixed and rotor-wing models. Direct organizational-level and intermediate-level maintenance programs; implement policies, improve processes, and provide technical supervision and management control of programs impacting aircraft maintenance activities. Drive production quality control and administrative audits; collect, analyze, and interpret test data to provide senior leadership with crucial guidance for improving operational efficiency and performance. Key Contributions: Established schedules, organized workloads,and led multi-functional team to meet aggressive production timelines. ‚àí Completed 2,200 maintenance actions to keep seven H-60R/S helicopters, three P-8A, and two E-2D aircraft at peak airworthiness and operational readiness. Supervised all aspects of maintenance including calibration, repair, and replacement of damaged or unserviceable parts, components, and assemblies. ‚àí Overcame lack of available resources by manufacturing parts in-house, ensuring compliance with stringent specifications, tolerances, and quality standards. Steered development of logistics plans and documentation for implementing and sustaining P-8A logistics programs. ‚àí Conducted comprehensive evaluation of maintenance concept and tasks, logistics resources, and current policies and processes. ‚àí Isolated supportability / depot issues impacting P-8A program, and devised sound solutions, alternatives, and recommendations for achieving program objectives. United States Navy, Various locations Aviation Mechanic, 6/1994 - 8/2010 Skillfully performed scheduled / unscheduled and preventative maintenance across variety of aircraft models; led troubleshooting, removal, repair, modification, calibration, assembly, and quality assurance of mechanical and electrical systems, subsystems, airframes, power plants, engines, hydraulics, avionics, and associated support equipment (SE). Coordinated with technicians from multiple shops to drive work sequencing, scheduling, and priority changes; adapted procedures and resources to resolve problems arising from equipment failures, material delays, and labor shortages. Trained employees and inspected finished work to ensure adherence with quality standards; documented maintenance activity and submitted reports on schedule. Key Contributions: Demonstrated exceptional skill in diagnosing, isolating, and correcting technical problems, executing repairs and replacements quickly to minimize aircraft downtime. Interpreted and utilized maintenance instruction manuals, blueprints, schematics, and technical publications in conjunction with variety of test equipment including mechanical rpm test sets, engine, propeller, and turbine Vibration Analysis Test Set (VATS). Provided accountability for budgets, materials, inventories, and documentation; ensured all internal controls were in place and complied with to ensure transparency. ‚àí Enforced foreign object damage (FOD), hazardous waste, and tool control programs. Drew upon strong training and performance evaluation skills; coached, mentored, and guided junior mechanics to earn critical qualifications and meet performance standards.         Certifications    OSHA 30-Hour General Industry Safety & Standards Certificate       Skills    Aviation, Calibration, Documentation, Maintenance, Accountability For, Assembly, Avionics, Blueprints, Budgets, Electrical Systems, Engines, Hazardous Waste, Hydraulics, Internal Controls, Quality Assurance, Scheduling, Schematics, Sequencing, Technical Publications, Training, Turbine, Aircraft Maintenance, Audits, Aviation Maintenance, General Aviation, Logistics, Quality Control, Solutions, Testing, Excel, Ms Office, Operations, Osha 30, Outlook, Powerpoint, Security, Word, Associate   "
AVIATION,"      P        AVIATION SUPPLY SPECIALIST         Summary     Ambitious student pursuing Computer Science degree eager to contribute developed knowledge in Delivery/supervisory role. Skilled in technical and teamwork. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.       Skills          Report creation  Freight operations  Adaptive team player  Dependable and reliable  Materials transport  Skilled forklift operator  Cargo handling  Defensive driver training  Report creation  Storage procedures  Reviewing records      Personnel mentoring  Reliable and trustworthy  Critical thinking  Data management  Team management  Friendly, positive attitude  Basic math  People skills  Microsoft Office  Team building  First Aid/CPR            Experience      Aviation Supply Specialist     City  ,   State      Company Name  /   Aug 2017   to   May 2021       Tracked, documented and updated the stock system with precise attention to detail and recordkeeping requirements.  Coordinated materials delivery to units world-wide.  Validated and processed requisitions for new unit supplies.  Assisted with unit budgeting by entering accurate purchase orders and tracking exact expenses.  Operated forklift to elevate or place merchandise in appropriate areas.  Communicated effectively with members of public in often crowded and noisy environments.  Received orders via phone, mail, fax and internet daily.  Coordinated shipping and receiving schedules with production to assist in traffic control on docks.  Packed over  [Number]  pounds of  [Type]  products daily while keeping detailed records of productivity and identifying areas for improvement.  Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.  Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.  Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.  Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.  Replenished inventory with focus on addressing customer needs.          Prep Cook     City  ,   State      Company Name  /   Jan 2016   to   Jun 2017       Adhered to all regulatory standards regarding safe and sanitary food prep.  Maintained consistent quality and high accuracy when preparing identical dishes every day.  Made all meals in accordance with company standards and requirements.  Executed proper techniques when preparing menu item ingredients.  Kept stations stocked and ready for use to maximize productivity.  Rotated stock items and ingredients to maintain efficiency and freshness.  Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.  Maintained clean and orderly appearance throughout kitchen and dining area.  Dressed, seasoned and garnished appetizers and salads to prepare for food service.  Cooked food following specific measurements and recipes.  Grilled and deep fried various foods, including meats, potatoes and fish.  Verified proper food preparation by regulating temperature of ovens, broilers, grills and roasters.  Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.  Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing.  Offered support to other stations in high-volume shifts or as needed.  Organized and labeled stock of ingredients to maintain needed inventory levels.  Assisted with training and development of new talent.          Delivery Driver     City  ,   State      Company Name  /   Nov 2015   to   Mar 2016       Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.  Operated manual and mechanical equipment safely to minimize injury and accident risks.  Completed daily pre-trip inspection checklist before first delivery.  Directed efficient product loading and checked load balance to prevent on-the-road incidents.  Answered customer questions regarding shipments.  Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.  Handled merchandise in accordance with product handling standards.  Operated delivery vehicles  four  days per week, averaging  100 plus  miles on road and  over 100  customers served daily.  Delivered rush merchandise on tight schedules to meet customer targets.  Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.  Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.  Resolved customer complaints and adjusted orders.  Completed order forms and collected payments to keep customer accounts current.  Grouped and routed deliveries according to designated areas to maintain efficient delivery times.  Obtained signatures on all invoices and credits to stay on top of paperwork requirements.  Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.  Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.          Education and Training      Bachelor of Science  :   Aviation Management And Operations    Florida Institute Of Technology-Melbourne      City  ,   State        Dean's List Honoree  semester one 2020   3.2 GPA          High School Diploma      Olympia High School     Jun 2017     City  ,   State              Technical Degree  :   Hotel And Resort Management     Orange Technical College     May 2016     City  ,   State              Some College (No Degree)  :   Sports And Marketing Mangement    Orange Technical College      City  ,   State        3.85 GPA          Some College (No Degree)      .              Accomplishments      Consistently maintained high customer satisfaction ratings.  Certificate of accommodation (USMC) and   Navy  and Marine Corps Achievement Medal      "
AVIATION,"         AVIATION ELECTRONICS TECHNICIAN       Summary    Seeking a challenging position where my existing skills and experience contribute to your company while expanding my technical abilities.      Highlights        Proficient with maintenance tracking software, Prezi and Microsoft Office Programs such as Word, Excel, PowerPoint, Outlook, Adobe, Access, Auto CAD, Commercial Multi-Engine and Single-Engine Pilot, Airline Dispatcher Certified, FAA Class 1 Medical, MATLAB, labVIEW              Experience     01/2013   to   01/2015     Company Name          Used the instructional design process to plan and develop online courses in partnership with faculty SMEs, then building courses using a standardized template in the Blackboard LMS environment.  Utilized a variety of technology tools, including Canvas, Blackboard, Respondus, StudyMate, TurnItIn, SnagIt, Camtasia, HTML and others to create instructional media.  Facilitated in the transfer and development of online courses from Blackboard LMS to Canvas LMS.  Collaborated with remote faculty to prepare high-quality, interactive online courses, for academic and non-credit delivery.  Conducted quality assurance reviews of courses and other instructional materials Edited and organized electronic information to create high-quality course content that is suited to the adult online learner.  Worked with Blackboard System Administrators to troubleshoot issues with online courses in the LMS system, prepare for system upgrades by testing the LMS on staging servers.         01/2008   to   Current     Aviation Electronics Technician    Company Name          Troubleshoot radar systems, communication systems, navigation equipment, radar altimeter warning systems, instrument landing system equipment, electronic support measure systems, electro-optical sensors (IR turret), search radar and synthetic aperture radar.  Test electronic circuits using commercial and industry-standard equipment, such as oscilloscopes, digital multi-meters, logic analyzers, DAC converters, spectrum analyzers and signal generators and time delay reflectometers to isolate faults and defects.  Work side by side with Quality assurance as a collateral duty inspector, responsible for writing quality deficiency reports, technical discrepancies and engineering investigations.  Maintain and repair in-flight navigation and detection systems on aircrafts , radar systems, radar and tactical displays, IFF/SIF equipment, radar altimeters, Doppler navigation equipment, radio navigation systems, analog computing devices, electronic countermeasures equipment, laser and fiber-optic infrared devices, digital recorder systems and aircraft digital systems, use basic RF electronic test equipment and specialized system test equipment.  Completed maintenance action forms, keep an inventory of parts and supplies, maintain a technical library and perform avionics corrosion control.  Troubleshoot and repair antisubmarine warfare sensors, electronic warfare, data link, fire control and tactical displays with associated equipment, UHF and VHF receivers and transmitters, made repairs on antennas, repair and install electrical connectors, inspect and install pressurized equipment, waveguide components, avionics gaskets and seals, calibrate test equipment, interpret computer languages and computer equipment.         01/2003   to   01/2007     Aviation Electronics Technician    Company Name          Worked in the Navy's largest intermediate maintenance department providing component level repair exceeding 260,000 components annually and valued at $557 million.  Incorporated and ensured strict attention to detail in repairing electrical aircraft systems using commercial and industry-standard equipment, such as oscilloscopes, digital multi-meters, logic analyzers, DAC converters, spectrum analyzers and signal generators all while contributing to 55% percent reduction in backlog.  Analyzed and resolved intricate automated test equipment problems and debugged complex computer generated data all while supporting 19 F/A-18 squadrons and 11 aircraft carriers.  Assembled, checked, handled, inspected, maintained, operated, reprogrammed, repaired and processed over 2,900 maintenance actions annually on classified F/A-18 specialized repair assemblies all while maintaining a 95% ready for issue rate.  Utilized technical manuals, wiring schematics, block diagrams, electrical schematics and drawings to rapidly isolate malfunctions in system wiring, sub assemblies and other components.          Education     May 2016     Bachelors of Science  :   Aeronautical Science Applied Meteorology    Embry-Riddle Aeronautical University   Ôºç   City  ,   State      GPA:   GPA: 3.23/4.0    Aeronautical Science Applied Meteorology GPA: 3.23/4.0       May 2008     Associate of Science  :   Electronic Engineering Technology    Tidewater Community College   Ôºç   City  ,   State      GPA:   GPA: 3.85/4.0 Summa Cum Laude    Electronic Engineering Technology GPA: 3.85/4.0 Summa Cum Laude        Languages    Bilingual fluent in Spanish and English      Skills    academic, Adobe, Articulate, attention to detail, Auto CAD, basic, calibration, Canvas, content, credit, delivery, electrical schematics, English, forms, HTML, inspect, inspector, instructional design, inventory, labVIEW, laser, logic, materials, MATLAB, Access, Excel, Microsoft Office Programs, Outlook, PowerPoint, Word, radar, multi-meters, Navy, communicator, navigation, organizational, oscilloscopes, problem solver, quality, quality assurance, radio, recording, repairs, repairing, schematics, servers, signal generators, fluent in Spanish, technical manuals, test equipment, Troubleshoot, troubleshooting, UHF, upgrades, VHF, wiring      Additional Information      Active DOD secret clearance     "
AVIATION,"         AVIATION SAFETY ASSISTANT       Career Overview     Receive Telephone Calls, Give Routine And Non-Routine Information, Answer Questions And Direct Calls And Visitors To Appropriate Person Or Office. Receive And Control Internal/External Correspondence For Congress And Commissioners As Well As Suspense Items, Routing Materials Directly To The Appropriate Person Or Office For Action. Prepare And Type A Variety Of Correspondence, Reports, Forms, Requisitions, Requests For Personnel Actions And Legal Documents Using Personal Computer. Reviewing For Grammar And Syntax According To Established Policies Prior To Routing Final Copies For Signature. Determine Deadlines And Offer Suggestions Concerning Actions To Be Taken. Organize And Maintain Official Files, Records, Manuals, Handbooks, And Other Data, Both Manual And Electronic. Maintain Supervisor's Calendar; Schedule Appointments And Meetings/Conferences, Prepare Notes Regarding Topics To Be Discussed. Make Travel Arrangements And Prepare Travel Vouchers. Serves As Purchase Card Holder For Business Unit, Responsible For Procuring Supplies And Materials, Balancing And Reconciling Credit Card Statements And Invoices To Ensure Accuracy. Collecting, Retrieving And Consolidating Responses From Program Managers To Be Used For Reporting. Documenting And Tracking Commitments On Behalf Of Program Managers And Business Units To Ensure The Deadlines/Time Frames Are Met. Timekeeper For Employees Under The Supervision Of Director. Utilizes Office Automation Software Such As Word Processing, Database Management, Electronic Spreadsheet And Other Applications. Recommends And Implements Changes In Clerical And Administrative Policies And Procedures Of The Office, Along With Providing Accurate And Timely Advice Regarding Administrative Processes And Efficiencies. A Whole. Applies A Comprehensive Body Of Human Resources Rules, Procedures, And Technical Methods Necessary To Support Staffing Functions. Applies Appointing Authority Criteria, Qualification Standards, And Employment Regulations And Procedures To Assist Specialists And Managers In Recruiting And Selecting Applicants For Employment. Initiates Tentative And Firm Job Offers To Selected Applicants, Explaining Federal Employment Benefits To Applicants, Obtaining Transfer Data On Applicants Currently In The Federal Service, And Mentors Them Throughout The Hiring Process. Program Specialist For The On-Boarding Processes Of New Hires, From Acceptance Letters, On-Boarding Paperwork, Issuing The Oath Of Office, Assisting With Collection And Processing Of All New Hire Documentation. Alternate Program Specialist For All Training, Agency-Wide, Staffing, Time Keeping And Benefits. Compiling The Weekly Activity And Gains And Losses Reports. Completed Certificate Courses At The Graduate School For Federal Human Resources Overview, Position Classification, Staffing And Employee/Labor Relations. Served As Records Management Custodian For All Of Human Resources. 03/2011-03/25/11-Answering Phones, Scheduling Appointments And Maintaining Calendars For Multiple Directors, Ordering Supplies, Arranging And Facilitating Staff Meetings With Component Heads And Directors, Taking The Minutes, Maintaining Files And Records Management Systems, Compiling/Merging Organizational Charts And Phone Rosters For Emergency Recall Systems, Arranging Travel For Staff Using Government-Authorized Systems, Time And Attendance Keeping, Drafting And Editing Inter- And Outer-Office Correspondence, Tracking Suspense Items For Response Or Completion, Working With Budget And Finance Personnel On Funding And Tracking Of Funding For Spend Plans Each Fiscal Quarter, Event Coordination And Planning For The Front Office, Project Management, Greeting Visitors, Distributing Mail, Drafting/Editing Operating Instructions And Memos According To Standardized DoD Templates, And Other Duties Assigned. Sorts And Distributes Mail; Answers Phones For Inspector General And Executive Staff; Greets And Announces Visitors For Executive Staff; Performs Time Keeping Duties For Front Office/Inspector General; Maintains And Orders Supplies For The Executive Staff/Inspector General; Updates Contact Lists For The Inspector General's Staff And The Treasury Executives; Manages Calendars For The Executive Staff And Schedules Meetings And Appointments; Hosts Teleconferences And Internet Meetings For Directors And Executives; Prepares The Weekly Report To Treasury; Reviews, Controls, Edits And Maintains Correspondence System For Suspense Items/Congressional Correspondence, Updates And Reports; Reconciles Purchase Order Requests And Invoices For The Director Of Finance/Accountability; Takes Minutes For The Senior Staff Meetings And Directors' Meetings Via WebEx; Prepares Various Forms Of Internal And External Correspondence For The Inspector General's Approval And Signature; Posts Assignments To The SharePoint Website For Review By The Chief Of Operations; Enters, Tracks And Retrieves Data In Various Electronic Databases; Handles Travel Arrangements For The Inspector General And His Special Advisor, The Associate Inspector General For Mission Support And Myself, As Needed In GovTrip; Attends Meetings As Delegated By Management To Represent TIGTA; Serves As A Resource Person For Other Administrative Staff, Training On Various Systems And Projects, As Needed; Aids With The On-Boarding Process For New Executives And New Hires, Teaching Various Procedures And Systems Training/Overview; Editing, Reviewing, Gathering And Compiling Information For The Ig's Review; Using Own Judgment On Various Projects To Determine The Best Course Of Action Or Areas Of Concern; Able To Work Independently And Utilize Available Resources As Needed For Support Or Guidance. Receiving Calls And Visitors, Determining The Nature Of Business, Giving Routine And Non-Routine Information, Answering Questions In Accordance With Service Policies And Operations Or Directs Callers And Visitors To Appropriate Person Or Office. Sorting And Distributing Mail And Suspense Items, Routing Them Directly To The Appropriate Person Or Office For Action, Following Up On Outstanding Controls And Assembling Background Information Before Routing Mail To The Supervisor. Preparing Correspondence, Reports, Requisitions, Requests For Personnel Actions And Legal Documents Using An Electronic Typewriter, Word Processor, Or Pc. Reviewing Outgoing Correspondence For Proper Format, Conformance With Procedural Instructions, Grammar, Punctuation, Spelling, And Attachments. Organizing And Maintaining Files And Records, Manuals, Handbooks, And Other Related Materials. Keeping Master Files Updated. Maintaining Manager's Calendar, Schedules Appointments, Assembles Background Materials, Prepares Agenda, Coordinates Travel Arrangements. Inputting, Retrieving And Extracting Information Using Electronic Databases. Building Case Files For Revenue Officers. Managing Case Files, As Needed, Per Manager's Discretion. Handling Sensitive And Confidential Information According To Procedures To Ensure Data Security. Participating In Workgroup Training And Meeting Sessions To Document Minutes. Providing Basic Coordination And Pertinent Information On Office Functions To Internal And External Customers. Ordering The Required Tests, Requesting Ad Managing Medical Records While Ensuring Accuracy And Completion According To Policy. Scheduling Appointments For Patients. Greeting Patients, Family Members And Visitors In The Clinical Setting. Requesting And Maintaining Medical Records And Encounter Forms From Both Internal And External Providers. Determining Eligibility For Means Testing And Travel Vouchers Upon Requests Upon Due Date and/or Requests. Transcribing Doctors' Orders For Essential Testing And Return Appointments. Registering Patients For ER Visits, Updating Demographics And Financial Information Using Electronic Databases. Processing Patients For Id Cards And Photos. Compiling Inpatient Daily Census Reports. Creating, Maintaining And Updating Medical Records Using The Terminal Digit Filing System. Processing Requests For Medical Records In Accordance With The Privacy Act And HIPPA Guidelines To Ensure Patient Privacy Protection. Maintaining Daily Contact With Staff, Patients, And Visitors With Exceptional People Skills. Performing Reception Duties Such As Records Keeping And All Clerical Duties Related To Patient Care. Handling Request For Lab, EKG, X-Ray And Other Procedures. Transcribing Doctors' Orders. Coordinating Referrals To Other Specialty Areas. Scheduling Patients Appointments. Answering Incoming Calls From The General Public, As Well As Patients And Family Members Regarding Appointment Changes Directions, Instructions, And Out-Sourcing. Interviewing Patients Regarding Initial Treatment And Eligibility For Treatment. Capturing Patient Demographics And Registering New Patients For Medical Treatment. Reviews Records For Administrative Errors. Ensures All Means Tests Are Completed Prior To Patient Being Seen. Supervisor: Ola McGhee (901-523-8990) Okay To Contact This Supervisor: Yes            Professional Experience     08/2014       Aviation Safety Assistant    Company Name   Ôºç   City  ,   State      Supervisor: Greg Benson (404-474-5700).  Salary: 53,221.00 USD Per Year  Hours Per Week: 40  Series: 0303 Pay Plan: FG Grade: 07         03/2013   to   07/2014     Administrative Assistant    Company Name   Ôºç   City  ,   State      Supervisor: Barbara Fiebich (240-613-5324)  Salary: 55,622.00  USD Per Year.  Hours Per Week: 40.  Series: 0318 Pay Plan: GS Grade: 09.         04/2011   to   03/2013     Human Resources/Administrative Assistant    Company Name   Ôºç   City  ,   State      Supervisor: Patrick Waller (301-222-6000)  Salary: 43,431.00 USD Per Year  Hours Per Week: 40  Series: 0318/203 Pay Plan: GS Grade: 07         08/2008   to   09/2009     Group Secretary    Company Name   Ôºç   City  ,   State      Supervisor: Bobbie Graham (901-544-1314).   Salary: 34,000.00  USD Per Year.  Hours Per Week: 40.  Series: 0318 Pay Plan: GS Grade: 05           Education     6 2009       Nursing Business    Some College          GPA:   GPA: 3.0     GPA: 3.0 Of A Maximum 4.0   Credits Earned: 41.0 Semester Hours Nursing Business Human Growth & Development, Anatomy & Physiology I & II, Medical Terminology, Public Speaking, General Psychology I & II, English Composition, And Intro To Computers.        5 1988     Safety Training (1998,2001,2004) Medical Terminology (2004) MS Office (2005) HIPPA Training (2002-Present) Typing 55 Wpm IDRS Training 2008 ICS Windows 2009 Fed-State Training 2009 TCM/Paris 2009 WebTA 2009 WebEx 2010 SharePoint 2010 Management Assistant CPE 2010 SharePoint Training 2011 Visio Training 2011 Federal Human Resources Overview (Graduate School) 2012 Position Classification (Graduate School) 2012 Staffing (Graduate School) 2012 Employee/Labor Relations (Graduate School) 2012   :   General Education Office Education    Central High   Ôºç   City  ,   State  ,   United States    General Education Office Education       12 2012       Nursing Organizational Leadership    Some College          GPA:   GPA: 2.0    GPA: 2.0 Of A Maximum 4.0
Credits Earned: 49 Semester Hours Nursing Organizational Leadership Medical Terminology, Anatomy & Physiology I, Anatomy & Physiology II, Psychology I, II, & III, Nutrition, English Composition, Public Speaking And Psychology. Organizational Theory, Foundations Of Math, English Reading And Analysis, Public Administration And Leadership Development            University Of Memphis   Ôºç   City  ,   State  ,   United States                Southwest Tennessee Community College   Ôºç   City  ,   State  ,   United States            Certifications    Time Keeping, Purchase Card Holder, GovTrip, Recommending And Ensuring Cost Effective Use Of Funds For The Operation And Maintenance Of A Travel Program, Travel Card Holder, Records Management, Budgeting Through PCPS And Regis (Formerly Boss) Performing Basic Budget And Accounting Assignments Such As Collecting Financial Data And Performing Reconciliations; Compile And Summarize Data And Prepare Reports, Compiling, Obtaining, And Summarizing Narrative Information And Quantitative Data Using Excel, MS Word And Other Office Software Programs (E.G., Power Point) That Serve As Tools For Accounting And Reporting; Enter, Modify, Retrieve And Delete Information In An Automated Accounting System, Answering Phones, Collecting, Distributing And Preparing Mail, Data Entry For Case Updates (EIR), Preparing Requisitions For Forms And Maintenance. Preparing Training Materials; Providing Technology And Logistics Support; Gathering Of Information For Use In Conducting Analysis Of Policies That Impact Programs;
Internal Revenue Service
5000 Ellin Road
Lanham, MD   20706      Personal Information    United States 03/2013 - 07/2013 Salary: 55,622.00  USD Per Year Hours Per Week: 40 Series: 0318 Pay Plan: GS Grade: 9       Languages    Read
Spanish      Skills    Accounting, Basic, Budgeting, Budget, Data Entry, English, Financial, Forms, Funds, Human Resources, HR, Labor Relations, Leadership Development, Logistics, Math, Medical Terminology, Excel, Mail, MS Office, Office, Power Point, Windows, MS Word, Organizational, Personnel, Policies, Psychology, Psychology I, Public Speaking, Reading, Read, Reporting, Safety, Spanish, Staffing, Supervisor, Tax, Answering Phones, Training Materials, Treasury, Typing 55 Wpm, Visio, Written, Composition      Additional Information      United States 03/2013 - 07/2013 Salary: 55,622.00  USD Per Year Hours Per Week: 40 Series: 0318 Pay Plan: GS Grade: 9   Novice Novice Novice Affiliations: National Honor Society For College Students - Inductee   Additional Information: Monetary Award For Performance On The Job 2012 Monetary Award 2008 For Sustained Outstanding Performance On The Job Pin Awarded 2008 For Valuable Suggestion Submitted To Save Money For The Facility Monetary Award For Team Effort And Achievement 2005      "
AVIATION,"         AVIATION ELECTRONICS TECHNICIAN           Summary    Administrative Expert*Employee Advocate
Leading with consistent work ethic, attitude and professionalism
HIGHLY SKILLED AND SUCCESSFUL PROFESSIONAL with solid and diverse experience in comprehensive military and civilian leadership settings.  Currently seeking to leverage academic background with professional expertise to secure a challenging and rewarding position in Business Management with a company that is established and poised for growth.  Demonstrated proficiency in Human Resources and Financials with outstanding ability to effectively oversee complex projects from conception to completion. Articulate and dynamic leader demonstrating professionalism while handling various organizational functions.
EFFECTIVE COMMUNICATOR AND LEADER with MBA and BA in Accounting.  Organized and detail oriented exemplifying professionalism, with an astute ability to manage multiple projects and tasks under high-pressured circumstances. Administrative leader, utilizing innovative management and leadership strategies to facilitate team development and project execution.  Highlighted leadership qualities and the ability to work with and manage individuals from diverse and cultured backgrounds, while promoting team values.      Highlights          New employee orientations  Microsoft Office Suite expert  Human resources audits  Staff training and development      Quickbooks  Maintains confidentiality  HR policies and procedures expertise  Exceptional communicator            Accomplishments     Audited an HRIS database and received special recognition with a ‚ÄúThank You Award.‚ÄùLeadership   Served as key contributing member to Leadership team.    Maintained 100% accountability of a large section of equipment worth over $50,000,000 during multiple overseas deployments.  Documentation   Wrote and edited documents to keep staff informed on policies and procedures.    Process Improvement   Created new departmental procedures manual.   Assessed organizational training needs.   Protective Services   Applied safety procedures and policies as outlined in Department Safety Manual.          Experience      Aviation Electronics Technician    January 2003   to   November 2014     Company Name   Ôºç   City  ,   State       Winner of numerous awards for training and supervising military personnel in the completion of >2,000 maintenance exercises, as well as receiving inspector qualifications for primary and cross-trained rate of aviation electrician's mate.  Awarded for implementing innovative electronic travel claims processing system and coordinating the phase-out of an out-of-date legacy system, saving the US government >$500K.  Successfully captured accounting errors placed on orders, preventing a substantial financial loss of >150K.  Maintained position of Equal Opportunity Manager (EOM) for 4 years, conducting organizational climate surveys to assess trends and problematic areas - developing affirmative action to address immediate concerns.  Also responsible for EO policies and issues; EEO coordination; Conflict Management; Inspections, Investigations, and Reports.  Tasked as Department Training Specialist, ensuring on-time delivery of stringent training programs.  Relevant Skills and Areas of Expertise Employee Scheduling, Staff Training and Development, Budget Development, Compliance, Interpersonal Relation Effective Communications, Strategic Analysis, Expense Reporting, Troubleshooting Techniques, Critical Thinking AP/AR, Work Flow Planning, Cash Flow Analysis, Revenue Generation, Cost Control, Business Strategies Transitional Core Competencies Execute management skills, facilitating operations and business development while managing client relations.  Provide organizational direction with exceptional ability to gain and maintain trust, building cohesive relations across multiple organizational platforms.  Commendable interpersonal, organizational, multitasking and management proficiencies.  Collaborate effectively with support staff to provide effective leadership, delegating important tasks and assignments while providing timely follow-up to ensure task completion.  Develop departmental budgets and pricing strategies; providing financial management, document control, communications and revenue projections.  Direct classification studies successfully designed to identify duties and responsibilities assigned to various employee positions.  Ensure effective execution of administrative, HR, accounting, and financial aspects of related operations, while meticulously analyzing and presenting pertinent information to senior staff, personnel and other relevant parties.  Manage comprehensive, complex human resources management procedures such as personnel administration, and/or staff development, classification, selection and recruitment, compensation, training and employee benefit programs.  Received Navy/ Marine Corps Achievement Medal for leading team of Operations and Mobilization Specialists in the completion of over 1,500 Navy Reserve order submissions, 2,300 Defense Travel authorization and voucher audits, and creating a database for mobilization tracking.  Utilize Naval Aviation Logistics Command Management Information System Optimized for OMA for maintenance planning, scheduling, and ordering of parts and supplies.  Maintained corporate portal and external webpage ensuring accurate, relevant data for staff and clients.  Command Drug and Alcohol Program Advisor, facilitated Alcohol Awareness training, managed Alcohol Abuse Program, and administered aftercare program for dependent sailors.  Identified, collected, and organized data from multiple sources to be evaluated for mobilization and fiscal purposes to be used on daily, monthly, quarterly, and ad hoc reports.  Using critical thinking skills provided Operations Management of avionics shop of 35 personnel.  Performed periodic expense budget review and analysis.  Coordinated inter-departmental plan for contacting and screening over 500 personnel identified for potential mobilization with 100% accuracy.  Unit Manager for database of secure profiles for service members deploying to critical areas.  Evaluate information to determine compliance with standards, using relevant information and individual judgment to determine whether events or processes comply with rules and regulations.  Maintain knowledge of the practical applications of engineering science and technology, including application of principles, techniques, procedures and equipment to the design and production of equipment.  Collaborate effectively with senior management, engineers, technicians and various personnel.          Collections Manager    December 2000   to   January 2003     Company Name   Ôºç   City  ,   State      Oversaw management of collections; providing leadership, training and performance analysis to ensure staff proficiency and compliance with all applicable laws governing debt collections.  Established personal financial plans by effectively interviewing clients to determine income status, present expenses, financial objectives and risk tolerance.  Developed, implemented and improved collection strategies and work plans to optimize collection performance and minimize expenditures.  Created a positive cash flow by successfully negotiating settlements for delinquent accounts.  Performed initial interviews of applicants, screened applications for Human Resources.          Education      Masters of Business Administration (MBA)   :   Business Administration/Management  ,   1 2014    SAINT LEO UNIVERSITY   Ôºç   City  ,   State              Bachelor of Arts (BA)   :   Accounting  ,   2011    Saint Leo University   Ôºç   City  ,   State  ,   United States     Accounting         Select One          City  ,   State       Meals on Wheels   Co-Founder of Boys to Men Mentoring Program          Skills     Business Management, human resources management, Operations Management, Strategic Analysis        Additional Information      Security Secret Clearance   Winner of numerous awards for training and supervising military personnel during completion of >2,000 military maintenance exercises.     "
AVIATION,"         AVIATION TECHNICIAN       Summary     I have grown up with a maintenance background having always worked on my own vehicles and equipment. I started my professional career in automotive as a lube technician, I quickly was moved into a technician role and was factory trained on Mitsubishi automobiles. Once completing the Aviation Maintenance Technician Airframe and Powerplant licenses, I started working for SkyWest Airlines and was trained on maintaining commuter aircraft.  At this time I completed an Associates of applied science in aviation technology. I have always been interested in working professionally on helicopters and got the opportunity to work on EMS helicopters for Air Methods. Air Methods provided me with factory training on Bell Helicopters and Airbus Helicopters among other training opportunities.        Highlights          Dedicated worker  Driven individual  Works well in group situations  Willing and able to lead or train others      Thorough troubleshooting  Problem solving   Knowledge of aircraft systems is in high regard   Caring individual             Accomplishments     Received Salt Lake Community College  presidents award  four times and graduated from Salt Lake Community College with an Associates degree in Aviation Technology received high honors GPA 3.89.         Received 2nd place in skills USA state competition for Aviation.             Experience      Aviation Technician   10/2007   to   Current     Company Name   City  ,   State       Perform aircraft maintenance, preventative maintenance, repairs, and alterations.   Research schedule inspections, and parts on BK117-C2, Bell 206, Bell 407, Bell 430, and Pilatus PC-12.  Base mechanic and single mechanic on BK117-C2 at the main receiving facility          Aviation Technician   08/2006   to   01/2007     Company Name   City  ,   State       Performed aircraft maintenance, aircraft alterations, and aircraft repairs.  Gained training on all systems for Embraer Brasilia, Bombardier CRJ-200 series, CRJ-700 series, and CRJ-900 series aircraft.  Worked in maintenance teams  Performed line maintenance at the gate          Automotive Technician   09/2004   to   01/2006     Company Name   City  ,   State       Automotive diagnosis and repair on Mitsubishi and Other brands of new and used cars.  Auto computer reprogramming and computer scanning.          Automotive Technician   06/2003   to   01/2004     Company Name   City  ,   State       Automotive diagnosis and repair on Mitsubishi and Other brands of new and used cars.          Education      Select One  :   Turbomeca Arriel 1 Line 1 and 2 maintenance course   2013       Turbomeca training center              City  ,   State  ,   USA      Completed Turbomeca Arriel 1 Line 1 and 2 maintenance course conducted by Turbomeca Training center.           Model EC145 (BK117 C2) Airframe Field Maintenance   2012       American Eurocopter training center   City  ,   State  ,   USA      Completed Model EC145 (BK117 C2) Airframe Field Maintenance Course conducted by American Eurocopter training center.         Select One  :   Bell model 407 Electrical Maintenance Training    2011       Bell Helicopter Training Academy   City  ,   State  ,   USA      Completed Model 407 Electrical Maintenance Training Course conducted by Bell Helicopter Training Academy.         Select One  :   Rolls-Royce model 250 series IV FADEC training    2010       Rolls-Royce                           City  ,   State  ,   USA      Completed Rolls-Royce model 250 series IV FADEC training provided by Rolls-Royce Regional Manager Greg Houston.         Select One  :   Human factors in maintenance    2010       Grey Owl aviation consultants    City  ,   State  ,   USA      Completed Human factors in maintenance phase 1 conducted by Grey Owl.         Select One  :   Bell model 407 Field Maintenance Training Course    2007       Bell Helicopter Training Academy   City  ,   State  ,   USA      Completed Model 407 Field Maintenance Training Course conducted by Bell Helicopter Training Academy.         Select One  :   Level 1 Dye Penetrate Inspection   2006       Skywest Airlines   City  ,   State  ,   USA      Completed Level 1 Dye Penetrate Inspection, Completed advanced systems training on all models of aircraft.         Associate of Science  :   Aviation Technology   2007       Salt Lake Community College   City  ,   State  ,   USA      Completed aviation maintenance training and received Airframe and Powerplant licenses  Competed in skills USA finished 2nd in state for Aviation         ------------------------------------------------  :   Automotive training   2003       Barber Brothers Mitsubishi   City  ,   State  ,   USA     GPA:   Graduated with honors, Competed in Automotive competitions
Awards received	Graduated from high school with honors.          Received presidents list four times at Salt Lake Community College. Received 2nd place in skills USA state competition for aviation GPA: 3.89     Mitsubishi MUT II scan tool training, MUT III scan tool training, Mitsubishi New Model training, Mitsubishi MEDIC scan tool Training          High School Diploma  :   General studies   2003       Woods Cross High School   City  ,   State  ,   USA      Graduated with honors  Competed in Automotive competitions           Skills     Aviation systems troubleshooting  Electrical troubleshooting  Computer and IT systems repair capable  Automotive diagnosis and repair     "
AVIATION,"         AVIATION EXECUTIVE OFFICER           Summary    Seasoned leader
who possesses effective decision making, analytical, organizational,
communication, and problem solving skills. A strong background in
cross-functional team leadership, with extensive experience leading and
coaching a very diverse group of employees. Skilled in operations and project
management with a strong sense of accountability and initiative. Comfortable
managing complex operations autonomously while maintaining a strategic focus
aligned with the organizations vision and centered on its values. Experience
consulting with business units and customers, gleaning lessons learned to
implement process improvement throughout the enterprise. Committed to the
highest level of ethical, professional, and personal excellence      Highlights          Strategic planning    Global and strategic sourcing   Negotiations expert       Team building         Cost reduction and containment     Process improvement strategies         Inventory control      Contract management     Relationship building     Productivity improvement specialist     Troubleshooting and problem solving     Contract review and recommendations     Dedicated        Affirmative Action compliance  Affirmative Action compliance  Innovative  OSHA inspections  Affirmative Action compliance  Personnel records maintenance  Employee relations  Training and development  Hiring and retention            Accomplishments     Human Resources Reduced employee turnover by 10%.        Experience      AVIATION EXECUTIVE OFFICER    April 2015   to   Current     Company Name   Ôºç   City  ,   State      Second in command over a 42 personnel United States Army Air Ambulance Detachment, assuming responsibilities of detachment commanding officer in supervisor's absence.  Managed $60mil of organizational property, $5mil budget, Defense Travel System, Government Travel Charge Card, Government Purchase Card, and 4 Department of Army Civilian employees.  Maintained 24 hour / 365 day operational readiness and medical evacuation support to the 327,000 acre Yakima Training Center despite a logistical intensive aircraft transition from 8 x LUH-72A Lakota helicopters to 4 x UH-60A+ Blackhawks within a short four month time period.  Accurately projected and allocated a $5mil budget with over 150 TDY travels, 100 training exercises, and 1,020 flight hours through analytical spreadsheets and quarterly audits.  Mentored and facilitated career development for 4 Department of Army Civilians, while under my supervision each of their sections received an average 15% higher evaluation rating from the previous Aviation Resource Management inspection with an overall 98% rating for the detachment.  Facilitated medical training support for more than 2,000 Soldier's, Airmen, Marines, and ROTC Cadets in buddy aid, tactical combat casualty care, and aeromedical evacuation procedures in order to prepare their units for future combat operations.          Aviation Platoon Leader    July 2012   to   May 2015     Company Name   Ôºç   City  ,   State      Led, trained, and mentored 18 Soldiers on the safe operation of all aviation ground support equipment, aviation operation's computers, and deployment of medical evacuation assets; served as first line supervisor for moral, domestic, and financial issues; ensured Soldiers and their family members upheld strong moral values both on and off duty as the Army's ambassadors to its surrounding communities; responsible for the maintenance and accountability of 8 x LUH-72A Lakota and 4 x UH-60A+ Blackhawk helicopters and associated equipment valued at $50mil.  Orchestrated the YTC ""Commander's Cup"" Golf tournament for 30 teams of locally owned businesses consisting of 120 civilian employees and Soldiers for a day of relationship building, solidifying the civilian-military partnership within the community, and raised $3,500 towards the detachment Family Readiness Group activities.  Managed the employment of the unit's flight crews by developing and implementing an innovative flight crew manning roster to evenly distribute the 25hour duty cycles and 1,344 flight hours.  Planned Advanced Emergency Medical Training (A-EMT) for the detachment's 11 Medics in order to build greater treatment capabilities with 6 new medical equipment sets, provide world class patient care, and expedient transport to over 500,000 Soldiers, Marines and civilian personnel on YTC annually.  Pilot of the medical evacuation crew that received the Army Aviation Association of America's 2015 Sea/Land Rescue of the Year Award.  AVIATION PLATOON LEADER - Fort Hood, TX AND OPERATION ENDURING FREEDOM, AFGHANISTAN.          Aviation Platoon Leader    July 2010   to   July 2012     Company Name   Ôºç   City  ,   State      Led, trained, and mentored 24 Soldiers; developed specific combat readiness-based training for deployment in support of Operation Enduring Freedom; served as first line supervisor for moral, domestic, and financial issues; ensured Soldiers and their family members upheld strong moral values both on and off duty as the Army's ambassadors to its surrounding communities; responsible for the maintenance and accountability of 3 x UH-60A+ Blackhawk helicopters and associated equipment valued at $19mil.  Planned the detailed logistics coordination between two facilities over 1,750 miles apart for the transfer of 6 x UH-60A+ Blackhawks and associated equipment valued at $37mil.  Prepared Task Force for combat operations by running a battalion small arms qualification range, qualifying over 1,000 Soldiers on their assigned weapons.  Recognized by multiple NATO Commanders for platoon conducting over 30 lifesaving medical evacuation missions in direct support of coalition force's combat operations in RC-North.  Chosen out of 27 Captains to serve as a remote outpost Base OperationsSupport Integrator: ensured airfield security by emplacing 5 miles of perimeter walls; supervised office, housing, and support facilities construction; and completed runway construction two months ahead of schedule and $1mil under budget.  AVIATION MAINTENANCE PLATOON LEADER - Fort Hood, TX AND OPERATION IRAQI FREEDOM, IRAQ.          Aviatiaon Unit Maintenance Platoon Leader    June 2009   to   July 2010     Company Name   Ôºç   City  ,   State      Led, trained, and mentored 57 Soldiers of a multi-functional Aviation Unit Maintenance Company (AVUM) on the safe operation of all aviation ground support equipment and aviation specific tools; developed specific combat readiness-based training for deployment in support of Operation Iraqi Freedom; served as first line supervisor for moral, domestic, and financial issues; responsible for the maintenance and support of 10 x UH-60L, 14 x CH-47F, and 12 x UH-60A+ helicopters.  Supervised scheduled maintenance and conducted comprehensive Phase Maintenance Inspections (PMI) for 11 x UH-60A/L Blackhawks and 11 x CH-47F Chinooks while operating in austere deployment conditions, completing these PMI's four days ahead of Department of Army Standards.  Balanced thousands of man hours of unscheduled maintenance while conducting PMI inspections which allowed the Task Force to fly an astounding 2,000 hours a month with no serious incidents.  Conducted 68 medical evacuation combat flight hours and transported 8 combat injured casualties to a higher level of care all the while running an arduous maintenance schedule earning the respect of peers and subordinates alike.  Chose an elite group of maintainers to deploy with myself as the advanced party to receive Task Force aircraft off of Air Force C-5 airplanes as they arrive in theatre to complete installation of combat equipment modifications, and test flights conducted to ensure all Task Force aircraft readiness to assume combat operations.          Education        Criminal Justice  ,   2007    Jacksonville State University   Ôºç     State      Honors in Major and Minor, Distinguished Military Graduate award.          MBA   :   Management   ,   2017    University of Alabama   Ôºç   City  ,   State      Enrolled          Military Science  ,   2013    Aviation Captains Career Course   Ôºç   City  ,   State      Six-month leadership development course designed to train and educate company grade officers in the high standards of professional knowledge, skills, and leadership necessary to provide a vision of the future environment that requires leaders to be comfortable with ambiguity, exercise critical and creative thinking in dynamic and rapidly evolving operational environments, and be capable of making sound decisions considering strategic, operational, and tactical consequences.        Skills    UH-60A+, Ambulance, Army, budget, creative thinking, financial, functional, Government, inspection, leadership, leadership development, logistics, maintenance schedule, office, weapons, organizational, patient care, personnel, relationship building, sound, spreadsheets, strategic, supervisor, supervision, theatre, vision   "
AVIATION,"         AVIATION SUPPLY SPECIALIST       Summary     Organized professional with superior work ethic and team player attitude. Exceptional quality control, inspection abilities. Commended for honesty, hard work and positive attitude. Consistent ability to stand for long periods of time and safely lift up to 50 pounds.  Service-minded Stock Management professional with over 8 years of experience working for leading retailers such as Marine Corps, KFC. Adept at maintaining adherence to strict guidelines and regulation to maintain safety. Increased efficiency by working collaboratively with cross-functional teams to optimize customer service objectives.  Experienced Stock Clerk with over 8 years of experience coordinating receipt and processing of products across diverse retail environments. Practiced in unloading, unpacking, labeling and stocking shelves.  Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.       Skills          Stockroom procedures  Report creation  Product organization  Materials transport  Adaptive team player  Loss prevention  Dependable and reliable  Inventory control  Project organization  Problem resolution      Process improvement  RFI Scanners  Administrative support  Planning and coordination  Team management  Organization  Inventory management  Supervision  Team building  Invoice generation            Experience     05/2015   to   05/2019     Aviation Supply Specialist    Company Name    Ôºç    City  ,   State        Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.  Rotated goods in inventory by following ‚Äúfirst in, first out‚Äù approach to keep shelves organized and well-stocked.  Managed vendor relationships to support supply chain and maintain product quality.  Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.  Coordinated shipping and receiving schedules with production to assist in traffic control on docks.  Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.  Continuously moved and unpacked over 50 pounds of aviation parts packages, maintaining efficiency and accuracy for long shifts.  Examined packages and goods for damage and notified vendors of specific issues requiring replacement.  Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.  Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.  Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.  Reordered stock to replenish inventory without interruption to production  Replenished inventory with focus on addressing customer needs.  Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.  Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.  Received orders via phone, mail, fax and internet daily.  Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.  Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.  Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.         05/2011   to   05/2015     Aviation Supply Clerk    Company Name    Ôºç    City  ,   State        Improved customer satisfaction by finding creative solutions to problems.  Performed site evaluations, customer surveys and team audits.  Supported Customer Care department by compiling paperwork and taking detailed meeting minutes.  Provided excellent service and attention to customers when face-to-face or through phone conversations.  Handled all delegated tasks, including customer liason and procurement.  Created agendas and communication materials for team meetings.  Earned reputation for good attendance and hard work.  Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.  Recognized by management for providing exceptional customer service.  Improved operations by working with team members and customers to find workable solutions.  Enforced safety regulations and FAA standards governing production, maintenance and operation of aircraft.         12/2010   to   05/2011     Care Aide    Company Name    Ôºç    City  ,   State        Created safe environment, preventing falls and accidents.  Reminded clients to take medications and keep appointments.  Observed and reported changes in clients' physical condition and behavior.  Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.  Demonstrated flexibility to work as needed per patient requirements.  Performed light cleaning duties, including dusting, vacuuming and washing dishes.  Established good rapport with clients and family members by being cheerful and efficient.  Distributed snacks, reading material, drinks and linens to provide comfort.  Motivated clients to perform physical exercise according to age and abilities.  Possessed understanding and compassion for elderly and mentally challenged clients.         09/2009   to   12/2010     Shift Supervisor    Company Name    Ôºç    City  ,   State        Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.  Motivated team members to complete assigned tasks and perform at exceptional levels.  Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.  Inspected incoming supplies to verify conformance with materials specifications and quality standards.  Collaborated with team members to improve performance and implement training updates.  Created and improved daily work plans for smoother operation, including planning production schedules and optimizing task flows.  Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.  Performed store opening and closing procedures, including setting up registers and checking products.  Patrolled work areas every hour to inspect operations, identify concerns and implement corrective actions.  Answered and resolved customer questions and concerns.  Resolved customer complaints and reported issues to senior management.  Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials.  Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.          Education and Training     09/2019     Associate of Arts  :   Mathematics Ad Science Emphasis    Orange County Community College   Ôºç   City  ,   State             12/2020       Social Work    Broward College   Ôºç   City  ,   State             06/2004     High School Diploma      Coral Springs High School   Ôºç   City  ,   State           "
AVIATION,"         AVIATION SUPPLY SPECIALISTS       Summary    To whom it may Concern, With the utmost enthusiasm, I would like to express my interest in your available position. My interest in the medical field has taken me a long way and given me tremendous experience in different fields. I believe that my passion for assisting and interacting with people has given me a strong commitment to the medical field, with the patients interest at heart this makes me an ideal candidate to join the team. As a candidate, here's what I could immediately bring to the table: Effectiveness, in my role at your facility, I will also be able to use my abilities and knowledge to accomplish your facilities goal. I have always displayed my careful approach to my job and its duties by being disciplined and passionate. In addition, everything I have engaged in so far has all been driven by my keen interest and dedication. It is this passion that has driven every one of my career decisions thus far. I look forward to contributing my skills and experiences in this position and hope to have the opportunity to speak with you further about how I can be an asset to your team. Sincerely, Owen B Headman Highly skilled retired United States Army Sergeant with over 20 years of military experience in aviation and ammunitions supply management. Seeking a challenging career opportunity in aviation supply administration where my expertise in acquisitions, distribution, and accountability can be effectively applied towards achieving organizational objectives.       Highlights                      Experience      Aviation Supply Specialists    Company Name      Supervised highly technical functions in all areas of aviation supply management to include regulating, coordinating, or otherwise exercising control over all organizational supplies, equipment, and other materials Used automated material management systems to conduct initial planning, provisioning, requirement determination, acquisition and distribution, and ultimate issue for consumption, retention or disposal Performed mission capability (MICAP) verification, reports and processes cannibalization actions.  Managed all fiscal accounting and purchasing procedures and ensured compliance with all Federal Acquisition regulations Managed the movement and storage of aviation unique supplies and equipment and ensured proper documentation using United States Government specific data entry systems Procured military and commercial  aviation equipment and used expert knowledge of aviation supply management to ensure proper storage and distribution Operated warehouse management systems to include interface procedures, asset accounting functions and financial budgeting formulation Oversaw the handling, storage, and disposal of hazardous materials and ensured compliance with regulatory guidelines Conducted Supply Point inventories, researches and reconciles discrepancies Monitors status of items.  Processed local manufacture (LM) MICAPs and corrects discrepancies identified by the GLSC resulting from MICAP Enterprise Supply Solution (ESS) reconciliation.  Processes issues, kills, and rejects management notices, status changes and cancellations.  Processes Aircraft Document Review (ADR).  Manages the DIFM listing, validates/updates DIFM listing with status by processing required transaction as necessary.  Performs DIFM reconciliation with both maintenance and supply customers to ensure verification of current status and asset location.  Conducts physical reconciliation with the Supply Point monitor to verify detail balances, reconcile out of balance conditions as well as ensures all required transactions have been processed.  Establish, maintain and delete bench stocks in coordination with supported activities.  Performs other duties as assigned.          Hazardous Material and Handling    Company Name     Hazardous Material and Handling Extensive hazardous materials compliance management experience Excellent familiarity with inventory procedures Strong knowledge of equipment requisitioning and storage Superior knowledge of all applicable local, state and federal safety standards Exceptional field investigative abilities Sound skill in comprehensive report formulation High written and oral communication skills Outstanding research and analytical abilities Assist with material until all unusable waste has been turned over to the Natural Resources Environmental Affairs Office (NREAO).  Identify hazardous material by comparison to National Stocks Number (NSN) or suitable substitute.  Provided limited assistance on environmental matters applicable to operational hazardous material/hazardous waste turn-in requirements.  Inspect material conditions and recommend preservation, modification, laboratory analysis, or disposition. Maintained accurate stock records and schedules.Conducted monthly, quarterly and yearly inventories of warehouse stock.Connected hoses and operated equipment to move liquid materials into and out of storage tanks on vessels.Devised short and long-range action plans to address a wide variety of municipal needs.Implemented a safety surcharge to help fund internal and contracted public safety services.         Ammunition Specialist    Company Name     Ammunition Stock and Control Manager Supervised the receipt, storage, issue, and preparation of ammunition components and explosives valued at approximately five million dollars Supervised  ammunition stock control and accounting procedures for surveillance within the operating organization Conducted munitions inspections and tests; performed inspections of containers and vehicles transporting munitions to designated locations Developed and implemented organizational guidelines on standards for ammunitions operations Ensured proper execution of all organizational combat training requiring the use of explosives and ammunitions Severed with distinction in both the United States Marine Corps and Army and retired from  the Army with an Honorable rating Maintained 100 % accountability of ammunitions valued at $286 million dollars during a Joint Task Force with the United States and the Honduran military Maintained a 100% accident-free record while assigned as the Ammunition Stock Control Manager.         Education      High School Diploma     1992       Hudson High School   City  ,   State  ,   US             Park University   City  ,   State       81 Semester Hours        University of Maryland University College   City  ,     Jp             Personal Information    Secret Clearance
Excellent leadership skills
Team building and training
Microsoft Office proficient      Skills     Accounting, ADR, Army, balance, Budgeting, Oral Communication, Data entry, Documentation, Financial, Government, Inventory, Materials, Office, ESS, Monitors, Natural, Enterprise, Organizational, Processes, Purchasing Research, Safety, Sound, Stock Control, Unique, written, SalesSoftware: Salesforce.com,TapScan, Public Relations Software, Bacon's Mediasource, Factiva, Desktop Publishing Software, Photoshop, Illustrator, HTML.            Additional Information      ADDITIONAL INFORMATION Secret Clearance Excellent leadership skills Team building and training Microsoft Office proficient      "
AVIATION,"         AVIATION PARTS SALESMAN         Career Focus    Earned a Private Pilot's License in August 2008, with a total time of 95 hours. Familiar with airspace and pattern work, as well as interacting with ATC.
Hobbies include R/C aircraft, gaming, and Windows computers. Experience working with Microsoft Word, PowerPoint, and Excel.
Enrolled in the Air Force's ROTC program from September 2009 to January 2011. Learned valuable leadership skills, as well as participated in the community with volunteer events such as the DisAbility Sports Festival at the CSUSB campus in San Bernardino, CA.      Core Qualifications                    Education and Training      Bachelor's Degree  :  Professional Aeronautics Management and Aviation Safety   4 2014     Embry Riddle Aeronautical University          GPA:   GPA: 3.8 GPA: 4.00    GPA: 3.8 GPA: 4.00 Professional Aeronautics Management and Aviation Safety             2009     Silver Valley High School  ,   City  ,   State  ,   United States    GPA:   GPA: 3.50 GPA: 4.00            Associate's Degree  :  Professional Aeronautics Management, Safety, Aeronautical Science, and Information Systems   10 2012     Embry Riddle Aeronautical University          GPA:   GPA: 3.8 GPA: 4.00    GPA: 3.8 GPA: 4.00 Professional Aeronautics Management, Safety, Aeronautical Science, and Information Systems        Human Factors Security Aviation Safety Occupational Safety and Health Air Traffic Control Aircraft Maintenance Aeronautical Science                 Work Experience      Company Name    City  ,   State    Aviation Parts Salesman   05/2013   to   01/2014       Salary: 14.00  USD Per Hour Hours per week: 40 Supervisor: Ray Ferreira (405 409 1635) Okay to contact this Supervisor: Yes Responsible for sales and customer service, providing information on pricing, availability, condition, trace, and other information to customers by phone and email through the use of Quantum and AMICS inventory software.  Logged and retrieved price information and customer and vendor quotations.  Assessed inventory physically with most purchase orders and most requests for information on parts.  Relayed information related to missing parts not in proper locations to material management or inventory specialists.  Strengthened shipping department operations by weighing parts and packages, affixing labels, packaging and wrapping parts, and assisting with quality control paperwork when required.  Inspected parts for customers with regards to data plates and actual part conditions and included paperwork.  Pictures and additional information were provided on customer request to assure complete approval, as well as homogeneity with information already existing in company databases.  Introduced to the standard operation process of the warehouse.  Aided in placing repair orders or return orders to their respective locations.  Fulfilled customer requests regarding condition and trace documents for drop shipments.  Instructed about hazardous materials such as Skydrol as well as procedures to protect against them with PPE.  Properly lifted and moved heavy parts such as actuators and hydraulic pumps to and from the shipping bay for processing, weighing, and packaging when requested.  Accumulated driving experience during hour long commutes to and from work, and traveled that distance twice a day during employment.          Company Name    City  ,   State    Package/Front Counter Attendant   10/2012   to   05/2013       Salary: 7.75  USD Per Hour Hours per week: 25 Supervisor: Susan ((405) 273-9125) Okay to contact this Supervisor: Yes Performed standing, walking, bending, stooping, pulling, and lifting movements during restocking of milk crates and roller carts over an extended amount of time in harsh conditions, such as in walk-in freezers.  Emptied and moved heavy trash cans as well as regularly cleaned under tables.  Moved and lifted ice cream squares during front counter restocking periods.  Performed customer service, cash handling, food preparation, cleaning, and other general upkeep responsibilities.          Company Name    City  ,   State    Lead Autonomous Ground Vehicle Installer   08/2011   to   12/2011       Salary: 21.00  USD Per Hour Hours per week: 40 Supervisor: Jim Kennedy ((931) 303-1748) Okay to contact this Supervisor: Yes Lifted and moved heavy boxes containing Pronto 4 autonomous vehicle kits into 50 brand-new Chevy Colorado vehicles for the U.S.  Navy's MLT (Mobile Land Target) Program.  Frequently operated underneath and inside vehicles at awkward angles to drill holes, lift out seats, remove airbags, and other tasks.  Utilized various PPE (glasses, gloves, steel toe boots, etc) around the vehicles during shifts.  Interpreted OEM instructions on installation and made on-the-fly changes to brake clamp installations as per request due to offsite testing.  Inspected each package and inventoried each part kit and signed off on installations to verify they were complete before moving on to the next vehicle.  Supervised our team and acted as a liaison for the Navy representative overseeing the operation.  Responsible for scheduling travel and hotel accommodations and payroll hours for the team.          Skills    cash handling, customer service, databases, driving, email, inventory, materials, Navy, next, packaging, payroll, pricing, quality control, Safety, sales, scheduling, shipping, Supervisor, tables, phone   "
AVIATION,"         AVIATION SUPPLY SPECIALIST       Summary     Military professional with 11 years experience in team management, administrative accountability and supply management. Effectively managed more than $300 million in personal and procurable equipment. A value asset to the Aviation Supply Department I was able to perform in many areas of logistical support ranging from safety of equipment and personnel to proper shipping and handling of material. Several characteristics and traits are developed while serving on active duty. Responsibility, accountability, trust, judgment, and leadership just to name a few. Growing and advancing in the ranks of a Marine, it takes a great deal of Pride, Honor, Courage and Commitment. My experience has allowed me many great opportunities to develop and enhance these traits and over time, some of these traits become a requirement. Thats when the accountability and leadership skills begin to take over. As a Leader of Marines, I took charge of my subordinates supervising the functionality of proper and professional warehouse management and customer service.        Highlights          Effective team leader  Supply and logistics planning  Data management  Extremely organized  Six Sigma   Inventory Specialist      HAZMAT handling  Trained in emergency response  CPR certified  Secret Security Clearance  Valid CA driver license            Accomplishments      Global War on Terrorism Service Medal  Global War on Terrorism Expeditionary Medal   Afghanistan Campaign Medal  North Atlantic Treaty Organization Medal NON-Article 5  Good Conduct  Presidential Unit Citation  Managed over $300 million of personal and command equipment with no deficiencies loses or damages  Maintained 100% accountability of a large section of equipment worth over $500 million during multiple overseas deployments  Received 100% mission capable grade for the Commanding General's Functional Area Inspection  Supervised, managed and pulled 2500 line items for forward operating support with ""zero"" discrepancies and 100% validity        Experience      Aviation Supply Specialist   05/2002   to   07/2013     Company Name   City  ,   State       The supply administration and operations OccFld includes aviation supply specialists who supervise, lead, or perform highly technical functions in the areas of aviation unique applications of managing, regulating, coordinating, or otherwise exercising control over supplies, equipment, or other material.  The work includes numerous phases of automated material management including initial planning, provisioning and requirements determination, acquisition and distribution, accountability, and ultimate issue for consumption, retention or disposal.  Fiscal accounting and purchasing procedures are performed in accordance with Federal Acquisition regulations.  Qualifications required include, personal computer operation skills, familiarity with terminology, proficiency in key boarding, basic understanding of data entry, application, and manipulation.  Duties involved administrative and government specific procedures for the use of material.          Education      Certificate of Completion  :   BASIC LEADERSHIP AND MILITARY STUDIES   2013       Marine Corps Institute   City  ,   State  ,   USA      Adhering to Marine Corps Orders and Directives, Specific training and  education requirements were assigned and needed to be completed  annually. The Marine Corps Institute had several courses of study to  enroll in. Courses of study varied on Occupational Specialty to Safety  of Weapons and Weapons Handling, Leadership Traits, Leading Marines,  as well as English, Spelling and Mathematics         Certificate of Completion  :   Military Leadership   2006       Marine Corps Institute   City  ,   State  ,   USA      This was a school house setting split into groups focusing on the  abilities to act as small group leader, Council and administer  personnel. Commute orally and in writing. Understand and communicate  Marine history and traditions and employ small group tactics and  weapons. Develop and enhance superior leadership skills, tactful and  appropriate discipline techniques and critical thinking skills         Select One  :   NAVAL AVIATION SURVIVAL TRAINING   2006       Marine Corps Institute   City  ,   State  ,   USA      The course includes an Overview of the Naval Aviation Survival  Training Program, Classroom Instruction of Aviation Physiology, an  appropriate Low Pressure Chamber brief/flight (exception: prospective  helicopter aircrew), Stress and Human performance presentation,  classroom presentation and laboratory evolution on Sensory Physiology,  class and lab on Combat/Survival First (SELF) Aid, class and lab on  Aviation Survival Swim Skills, class and lab on Underwater Problem  Solving Skills, class and lab on Multi-place Aircraft  Underwater Egress skills, class and lab on Extended Sea Survival, and  a written final examination         High School Diploma  :   K1-12   2001       Monroe Senior High   City  ,   State  ,   USA             Skills     Inventory Specialist  Leader  Communication  Organization  Computer            Additional Information         "
AVIATION,"         AVIATION MAINTENANCE TECHNICIAN           Profile     Forward-thinking Aviation Maintenance Technician with hands-on experience performing quality troubleshooting of all aviation mechanical and electrical subsystems.       Professional Experience      Aviation Maintenance Technician    May 2010   to   July 2014     Company Name   Ôºç   City  ,   State      21st May 2010 Accepted and deployed to Aviation Maintenance School.   Completed 20 weeks of full time aviation maintenance school in which I was taught how to inspect, service, maintain, troubleshoot and repair aircraft engines, auxiliary power units, propellers, rotor systems, power train systems, and associated airframe and systems-specific electrical components. We serviced, maintained and repaired aircraft fuselages; wings; rotor blades; fixed and movable flight control surfaces; and also bleed aircraft air, hydraulic and fuel systems. I was also trained to filled aircrew positions such as flight engineer, flight mechanic, loadmaster, dropmaster, sensor-systems operator and basic aircrewman.          United States Ceremonial Honor Guardsman    November 2007   to   May 2010     Company Name   Ôºç   City  ,   State      7th January 2008 Hand selected by Drill Instructors to serve two years in the Coast Guard Honor Guard stationed in Washington D.C. where I represented the Coast Guard in high profile events around the world.          Setup Department Mechanic    January 2005   to   November 2007     Company Name   Ôºç   City  ,   State      Worked for for the largest motorcycle dealer/maintenance company in Reno Nevada.  July 2005 I was in charge of three personnel to build and deliver new vehicles and repair and deliver used vehicles under strict time constraints.  Job consisted of troubleshooting, ordering, and installing parts required for repair with maximum potential profit on used vehicles.  Ensuring safety of new and used vehicles before delivery to customers.  All customers receiving our products would receive a safety briefing and product demonstration before transferring possession.          Accomplishments      Michaels Reno Powersports ¬†   1st May 2006 promoted to quality control of Michaels Reno Powersports all products built before delivery to the customer.  There were 0 safety violations since I was put in charge of quality control with 0 customer complaints unresolved for each individual product produced.    Coast Guard Honor Guard ¬†   1st June 2008 promoted to head Body Bearer responsible for conducting and organizing a team of 6 that performed more than 61 funeral services for late Coast Guard Veterans in Arlington National Cemetery and around the nation.  8th August 2008 Promoted to the head of the Silent Drill Team responsible for organizing 25 people to perform at events around the nation.    Coast Guard Aviation ¬†   Supported over 2,500 flights on the ground.  Completed Fueling operations Specialist training.  Accrued and logged 232.8 hours of aircrew flight time on the MH-60 Jayhawk.   Successfully and safely completed 68 missions of various safety test flights, search and rescue missions, immigration interdiction, counter drug enforcement, location determination and surveillance Intel with and for the CIA.  Deployed 14 times to various locations outside of the United States.  Logged 237 Maintenance procedures and assisted in over 300 more including troubleshooting and identifying discrepancies and failures, corrosion inspections, preventative maintenance, servicing, weights, rotor balancing, vibration dampening, and remove/installs.         Education and Training      Bachelor of Science   :   Mechanical Engineering  ,   2018    University of Nevada Reno   Ôºç   City  ,   State  ,   USA     Attended University of Nevada Reno for Mechanical Engineering with minor in UAV Technology. Currently in the second year of the degree. Completed Engineering I & II, Core Humanities requirements, Micro economics, and pre-calculus.            Aviation Maintenance       Aviation Maintenance School   Ôºç   City  ,   State       Completed 20 weeks of full time aviation maintenance school           Aviation Engineering      Ashford University   Ôºç   City  ,   State  ,   USA     English Composition I & II, Adult Development and Life Assessment, Personal Dimensions of Education, Cultural Anthropology         Associate of Science        Truckee Meadows Community College   Ôºç   City  ,   State  ,   USA     Private Pilot Ground School, Fundamentals of speech.            Aeronautical Engineering      Embry Riddle University   Ôºç   City  ,   State  ,   USA    GPA:   GPA: 3.74 1st October2014 Was accepted and started attending the University of Nevada Reno for Mechanical Engineering with minor in UAV Technology. Currently in the second year of the degree, I have completed Engineering I & II, Core Humanities requirements, Micro economics, and pre-calculus.     Meteorology, and Computer Software Applications.          Skills      Quality Assurance of aircraft parts and subsystems  Determining aircraft airworthiness     Experience Troubleshooting and Repairing: ¬†    Aircraft engines  Auxiliary power units   Propellers & rotor systems  Power train systems, and associated airframe and systems-specific electrical components  Maintaining and repairing aircraft fuselages  Wings, rotor blades, fixed and movable flight control surfaces  Bleed aircraft air, hydraulic, and fuel systems     "
AVIATION,"         AVIATION OPERATION SPECIALIST           Summary     Pursuing a position as a Client Support Specialist II, along with the opportunity to achieve and maintain the highest level of customer service, data compilation, and team excellence.       Highlights          Staff training and development  New employee orientations  Microsoft Office Suite expert  Attention to detail      Maintains confidentiality  People-oriented  Organized  Exceptional communicator  Secret Security Clearance (Clearable)            Accomplishments     Awarded with good conduct medal for excellent military service   Awarded (2) Army Achievement Medals.       Experience      Aviation Operation Specialist    January 2014   to   February 2015     Company Name   -   City  ,   State      Compiled, managed, and maintained sensitive flight data for more than 60 aviators ensuring all flight departures and arrivals were successful and all aviator flight information was accurately and consistently logged for daily and weekly flight reports.  Safeguarded, analyzed and maintained up-to-date aviator flight hours and personnel individual flight records utilizing Centralized Aviation Flight Records (CAFRS) information operating systems for more than 60 aviators identifying and correcting deficiencies by 20%.  Presented excellent communication skills through secured radios identifying all aviators medical status, their aircraft information and location in cases of precautionary landings due to aircraft deficiencies, weather or accidents, in order to inform the appropriate channels with a increased response and personnel and aircraft recovery time.  Monitored secured radios in order to assist the aviators with their take off and landing by contacting maintenance crews and fueling crews when needed increasing communication between all parties and rapid service.  Managed equipment with a cost of more than 30 thousand dollars with no loss conducting constant inventory checks and following detail specific procedures when issuing and receiving specific equipment.  Continuously organized and created systems of labeling and storing of classified documents and equipment.  Provided excellent customer service to all aviators who had issues or concerns regarding their flight hours by searching through all previous records ensuring that all their current hours were accurate.  Tracked all aviators and aircraft utilizing digital mapping systems.  Assisted the control tower and base ops by communicating aviator and flight information.  Secret security clearance.          Defense Travel System Representative    January 2012   to   December 2014     Company Name   -   City  ,   State      Managed over 1 million dollars of Federal funds in travel arrangements, claims and travel reimbursements for over 300 employees using Defense Travel Operating Systems (DTS) resulting in a decrease of error with excessive expenses by 10%.  Ensured rapid travel pay reimbursement and entitlements.  Excelled in communicating data, reports and trackers of all Federal funds utilized for personnel travel, claims and reimbursements.  Safe guarded and destroyed all sensitive personnel information such as social security numbers, and bank accounts decreasing identity theft.  Provided stellar customer service to more than 300 employees individually and collectively by coordinating all of their travel arrangements for career progression training and special missions within different states and countries providing them with a smooth transition.  Maintained all accounts for over 300 employees and created trackers through excel their inbound and outbound dates.  Worked side by side with SATO travel agency in order to book flights and car rentals for all employees who were travelling on missions, trainings and/or emergencies.  Created reports for all employees who were delinquent in closing out their travel vouchers Trained 5 employees on DTS policies and procedures along with federal fund allocation and entitlements.  Secret security clearance.          Administrative Assistant    July 2011   to   December 2011     Company Name   -   City  ,   State      Secret security clearance Created weekly rotational day and night flight schedules on excel assigning aviators specific dates and times for potential flights enforcing fairness while maximizing productivity.  Filed all approved flight schedules as per the FAA Created battle rhythm books for missions and training with policies, procedures, directories, maps, schedules, all content needed as reference to complete specific missions.  Excellent communication skills by answering phone calls and relaying messages, sending out emails and replying to emails with a fast response time.  Prepared weekly reports of actual flight times, aviators and of aircrafts flown.          Education      Bachelor of Arts   :   Organizational Leadership      University of Brandman   -   City  ,   State  ,   US     Expected graduation date of February 2017         BBA   :   Business Administration Accounting      University of Puerto Rico	   -   City  ,   State  ,   USA     Completed 115 credit hours towards Business Administration, Accounting         Personal Information    I enjoy reading, dancing, watching scary movies, and spending time with my family.      Additional Information      Honorable Discharge        Skills     travel agent, flight hours keeper, trainer, excellent communication, fast learner, content, high motivation, excellent customer service, manager of DTS, digital mapping, manager of funds, inventory, excel, personnel tracker, policies enforcer and trainer, honest, high levels of integrity, efficient under high levels of stress, team leader, enjoy challenges,  security clearance (clearable), travel arrangements coordinator, fully bilingual Spanish/English.     "
AVIATION,"         AVIATION CAMP ASSISTANT         Profile    Highly motivated and results-oriented individual seeking an internship as an Aerospace Engineer at Northrop Grumman. Special interests include Unmanned Aerial Vehicles, Aeronautical Development and Design, Structural Analysis, and in related areas inside a competitive environment where I will use my experience to best serve the needs of the company.      Skills        MATLAB, AVL, C Programming, Microsoft Word, Microsoft Excel, Microsoft PowerPoint              Professional Experience      Company Name     October 2013   to   Current       Collaborating with others to meet mission requirements and accomplish objectives provided by the Northrop Grumman aerospace company.  Part of the Unmanned Aerial Vehicle Simulations Team constructing models of the UAVs in order to obtain important aerodynamic properties to perform flight test simulations.  Worked directly with the UAVs to take accurate measurements in order to model it.  Designed accurate aerodynamic models of the UAVs using the program AVL, a program for the aerodynamic and flight-dynamic analysis of rigid aircraft of arbitrary configuration.  Modeled all lifting surfaces, control surfaces, and fuselage.  Created data and run files of mass properties corresponding with each UAV.  Executed the run files for each UAV in order to obtain a full linearization of the aerodynamic model about any flight state with specified mass properties.  Extracted stability-axis derivatives that will be imported into the flight simulation program, FlightGear, to model the simulated plane to have the same flight characteristics and behaviors as the UAVS.          Company Name     October 2013   to   Current       Collaborating with a team to design and construct an aircraft that will be competing at the SAE Aero Design West.  Sanded the balsa wood wings smooth for the preparation of carbon fiber wrapping.  Prepared the epoxy resin mixture for application.  Wrapped the leading edge, wing spars, fuselage molds, and fuselage walls with carbon fiber.  Sawed and drill cutted fuselage components.  Aeronautics F-22 Project	Winter 2014 Performed as Team Leader for a team of four for the experimentation and analysis of flight dynamics and parameters of Lockheed Martin's F-22 Raptor Implemented low-speed wind and water tunnel testing using test models to obtain and investigate flight dynamics and performance characteristics.  Analyzed the flow vortices over the wing at varying velocities at increasing angles of attacks.  Calculated and observed the relationship and importance of the effect of Reynold's numbers on aerodynamic coefficients.  Compiled a technical report detailing the results of the calculations and observations, and compared the accuracy of wind/water tunnel testing to theoretical F-22 characteristics.          Company Name     May 2013   to   Current     Aviation Camp Assistant   City  ,   State      Assist children in building and flying model aircraft, launch rockets, complete flight simulation missions, and 	conduct flight-related science experiments.  Assist in teaching course lessons based on aviation, air, and space topics Organize and prepare lesson materials and work directly with instructors during hands-on projects and 	activities.  Supervise elementary school-aged campers during sign-in, sign-out, and break times.  Supervised field trips to aviation-related locations.  Work with a team comprised of diverse instructors, assistants, and volunteers to provide children an 	educational and unforgettable experience.          Company Name     August 2012   to   January 2013     Guest Experiences Specialist   City  ,   State      Offer superior service to potential and actual guests to the museum according to established procedures.  Handle a large volume of in-person questions about The Tech Museum, exhibits, programs, films, special 	events as well as the downtown San Jose area.  Be knowledgeable about The Tech Museum's mission, programs and exhibits and stay current with the 	functioning of the entire institution.  Greet school groups by meeting teachers at buses outside the Group entrance, giving chaperone and student 	instructions to large groups Work collaboratively with other Guest Experiences staff, other museum staff and volunteers to provide an 	efficient and seamless experience for guests.          Education and Training      California State Polytechnic University     June 2016       Bachelor of Science  :   Aerospace Engineering    GPA:   GPA: 3.1 Dean's List - 2 quarters		* Class Level:  Junior    Aerospace Engineering GPA: 3.1 Dean's List - 2 quarters		* Class Level:  Junior Aerospace Structural Mechanics I, Aerospace Feedback Control Systems, Fluid Dynamics, Gas Dynamics, Low-Speed Aerodynamics, Orbital Mechanics, Vector Dynamics, Thermodynamics.
Sophomore Aircraft Design, Experimental Aerodynamics, Experimental Aerothermodynamics, Aerodynamics and Flight Performance, Supersonic/Hypersonic Aerodynamics, Stability and Controls of Aerospace Vehicles, Guidance and Controls, Aerothermodynamics I, II, & III, Aerospace Structural Analysis I & II, Electric Circuit Theory, Electronics, Aerospace Engineering Analysis, Technical Writing for Engineers          Interests    American Institute of Aeronautics and Astronautics (AIAA)	Fall 2013 - Present Active member at national and collegiate level Attend biweekly general meetings and attend field trips Society of Women Engineers (SWE)							Fall 2014 - Present Active member at national level SAE International 									Fall 2014 - Present Active member at national and collegiate level       Languages    Conversational Spanish      Skills    C Programming, derivatives, edge, Electronics, special 	events, Team Leader, Lockheed Martin, materials, MATLAB, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, San, simulation, Conversational Spanish, teaching, Technical Writing      Additional Information      Involvement American Institute of Aeronautics and Astronautics (AIAA)	Fall 2013 - Present Active member at national and collegiate level Attend biweekly general meetings and attend field trips Society of Women Engineers (SWE)							Fall 2014 - Present Active member at national level SAE International 									Fall 2014 - Present Active member at national and collegiate level      "
AVIATION,"         UNMANNED AVIATION TECHNICIAN SUPERVISOR       Summary     Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 9 year career in the Marine Cops.  Effective communicator who quickly masters new roles and technologies to achieve positive results with minimal resources. To include 6 years in logistics, transportation, and embarking. As well as 3 years with on-job-training, and certification as Unmanned Aviation Systems Maintenance Controller.        Highlights         Microsoft Office Suit, Microsoft Word, Outlook, Internet, Excel, Publisher               Experience      Unmanned Aviation Technician Supervisor   02/2011   Ôºç   Current     Company Name     City  ,   State       William Russ, Tel: 760.830.7097, Salary: $55,000/yr, Hrs Worked: 40.          Volunteer   05/2007   Ôºç   05/2010        City  ,   State       Provide emotional assistance to military spouses who lost loved ones during Operation Enduring Freedom and Operation Iraqi Freedom.  PERSONAL ATTRIBUTES: Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity.  Develop an understanding of customers' needs and take actions to ensure that such needs are met.  Direct availability and allocation of materials, supplies, and finished products.  Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business.  Protect and control proprietary materials.  Review logistics performance with customers against targets, benchmarks and service agreements.  Develop and implement technical project management tools such as plans, schedules, and responsibility and compliance matrices.  Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources.  Report project plans, progress, and results.  Direct and support the compilation and analysis of technical source data necessary for product development.          Production, Planning, and Expediting Clerk   03/2008   Ôºç   03/2010     Company Name     City  ,   State       Supervisor: Robert Jones, Tel: 910.467.4439, Salary: $55,000/yr, Hrs Worked: 40.          Production, Planning, and Expediting Clerk Supervisor   03/2006   Ôºç   03/2007     Company Name     City         Douglas Pippen, Tel: 619.405.6480,Salary: $55,000/yr, Hrs Worked: 40 Directly supervise 15+ military personnel.  Evaluate employees' work performance.  Promote team approach.  Share information and search for input from internal and external sources.  Maintain accurate documentation of all employees.  Mentor personnel.  TRAINING: Train and instruct staff on company procedures, updates, and regulations.  Present briefings, training and information sessions to large and small groups.  EQUIPMENT MAINTENANCE: Set up and operate ground support and test equipment to perform functional flight tests of electrical and electronic systems.  Test and troubleshoot instruments, components, and assemblies, using circuit testers, oscilloscopes, or voltmeters.  Keep records of maintenance and repair work.  Adjust, repair, or replace malfunctioning components or assemblies, using hand tools or soldering irons.  Connect components to assemblies such as radio systems, instruments, magnetos, inverters, and in-flight refueling systems, using hand tools and soldering irons.  Assemble components such as switches, electrical controls, and junction boxes, using hand tools or soldering irons.  Fabricate parts and test aids as required.  COORDINATION / COLLABORATION: Coordinate work with that of engineers, technicians, and other aircraft maintenance personnel.  Interpret flight test data to diagnose malfunctions and systemic performance problems.  Install electrical and electronic components, assemblies, and systems in aircraft, using hand tools, power tools, or soldering irons.  Coordinated the logistics with Battalions that were supporting operations overseas, training missions, and maintained a strict flight schedule.  Developed new plans at a fast paced when any changes occurred due to flight schedule delays, or weather issues.  Conducted baggage inspections, vehicle transportation of passengers/cargo safety onto the flight line, assessed all Hazmat spills in accordance with our Hazmat Manual, maintained control of over 600+ Marines/DoD components, assembled safety briefs to over 5,000+ Marines, and DoD components.  Executed the upload/download on multiple military cargo planes in a fast paced environment efficiently and an all-weather environment, on military cargo planes and commercial aircraft by establishing communication with the load planner/pilot and assisting in any request that were needed to make the mission operational.  Safely planned the transportation of all passengers/cargo by being familiar with: key personnel, load plans, cargo manifest, flight line safety, and passenger manifest.  Screened classified and unclassified cargo for correct classification/labeling that will meet military air standards for travel.  Organized labor for loading/unloading all cargo by calculating personnel needed for different missions to keep the safety of 50+ workers a priority on the flight line.  Engineered passengers manifest with the Global Air Transportation Execution System (GATES).  Projected purchase/procurement methods to meet military budget to purchase supplies needed for the traveling DoD personnel.          Education       6 2004   Diploma  :  AAS, National University Thomas Jefferson High School      City  ,   State               1 2006   Unmanned Aviation System Safe For Flight. Twenty-Nine Palms, Ca; 2014 Unmanned Aviation System Technician, Ft. Huachuca, AZ; 2012 Six Sigma, Yellow Belt Ca; 2013 Basic Machine Gun Trainer; Camp Lejeune, NC; 2011 Hazardous Material Handling, Lackland AFB, TX; 2010 Military Standard Transportation and Movements Procedures Ft.Eustis, VA;2009 Distribution Management Specialist   :          State              Languages    Intermediate in Spanish      Skills    approach, Basic, budget, Ca, product development, documentation, fast, functional, hand tools, logistics, materials, Mentor, Excel, Microsoft Office, Outlook, Publisher, Microsoft Word, oscilloscopes, personnel, power tools, procurement, progress, project plans, radio, safety, sales, scheduling, Six Sigma, soldering, Spanish, Supervisor, switches, technical project management, Technician, test equipment, Trainer, Transportation, troubleshoot   "
AVIATION,"         AVIATION RECORDS ANALYST           Summary    Highly organized and detailed-oriented Analyst with 15 years of professional experience providing expert problem resolution and customer support to¬†U.S Navy, Marine Corp, and civilian customers.      Highlights          Vast computer skills   Fluent communicator     Customer service expert                          Extensive technical knowledge  Proven Problem solver¬†   Deadline-oriented              Experience      Company Name     June 2014   to   Current     Aviation Records Analyst   City  ,   State      Utilize the SkyBOOKs aviation maintenance tracking application to provide aircraft configuration and maintenance program compliance data to ""build"" aircraft electronic logbooks accurately and in a timely manner within a web-based software application (SaaS) providing an all-around complete product to the aircraft owner / operator ensuring a precise aircraft maintenance planning and tracking tool.  Meticulously researched and accurately analyzed over 200 aviation logbooks and other forms of maintenance documentation provided by aircraft owner operators to determine compliance in accordance with specified maintenance requirements.  Expertly examined aircraft engine and aircraft specific component maintenance manuals and Instructions for Research Airworthiness documents to determine required maintenance actions and associated intervals.          Company Name     February 2014   to   June 2014     Functional Analyst   City  ,   State      Provide information systems technical support including numerous windows servers and two Linux servers supporting over 1,000 military and civilian customers.  Diligently conducted vital daily server system checks ensuring 100% system availability 24 hours a day, performed nightly server back-ups, release and print batch reports, monitor and ensure continuous successful system interface with Navy ERP, and provide system maintenance and troubleshooting when required.  Responsible for ensuring the timely review and updates of the teams vital Standard Operating Procedure technical documents.          Company Name     November 2004   to   September 2013     Technical Support Representative   City  ,   State      SME for the web based Advanced Skill Management (ASM) application's day-to-day operations including the training of Naval personnel in the use of ASM, electronic and paper record keeping, troubleshooting, resolving and documenting customer issues, soliciting enhancements, and verification of vital data entry requirements into the ASM application for use by the majority of the naval aviation community encompassing over 4500 military and civilian personnel.  Directed the design, development, quality assurance, implementation, and management of approximately 3000 mission critical technical documents within the ASM program.  Coordinated implementation of new systems, patches and other on-site upgrades, implementation and testing of enhancements to ASM to ensure maximum utility and functionality of the ASM system to meet customer needs and expectations.  Single point of contact for collecting and interpreting customer feedback on all problematic E-tool issues and data from all 19 Naval and Marine sites and advised higher management as to suggested actions for immediate resolution.  Provided expert user support to the development team on customer needs and assist customers in articulating user needs and recommendations.          Company Name   February 1999   to   October 2004     Aviation Data Analyst E-6           Proven Aviation Data Analyst for the U.S. Navy at Naval Air Station Jacksonville, FL. supporting numerous aircraft and types of ground support equipment. Performed a variety of functional processes using NTCSS Desktop II. Changes NTCSS passwords, monitors and manages print request and printer configurations, monitors system information, changes application process limits. Maintained system security. Inputs, extracts, analyze and validate maintenance data; develops and interprets management reports, monitor input of data and the parameters for up-line reporting and related interface requirements. Performed analysis of aviation 3M data as directed and in support of the Naval Aviation Maintenance Program. Regularly prepared highly detailed data summaries and reports using SQL ad hocs, spreadsheet, graphical, narrative, and oral presentations.  Increased analytical focus on vital source documents led to a 50% decrease in component turnaround time from 7.4 days to 3.7 days and a 45% increase in corrosion man-hour documentation from 4,950 hours to over 9,000 hours  Expert analytical ability allowed for the timely implementation and accurate management of the Aviation Financial Analysis Tool (AFAST) application which was directly responsible for saving the command over 3.7 million dollars.          Education      Downers Grove South High School     1984       High School Diploma      City  ,   State  ,   US              Florida State College of Jacksonville      Associate of Science  :   Computer Science    City  ,   State  ,   USA

Seeking Degree in Computer Science and Information,¬†2011-2015¬†3.36
GPA; 55¬†Semester Hours completed.¬†
Courses completed:

¬†

Computer Concepts, Intro to the Internet, Hardware
Configuration, Software Configuration, Micro-Computer Applications, Database
Concepts, Intro to Computer Programing, Oracle SQL and PL/SQL, Customer Support
Operations, Project Management, Computer Networking, Web Technologies,
Information Systems, and Internet Programing.

        Accomplishments      One year experience as Aviation Records Analyst for Bell Helicopter  Four months experience as a Linux/Unix Functional Analyst at Naval Air Station Jacksonville  Nine years' experience as a Technical Support Representative for the U.S. Navy's web based Advanced Skill Management (ASM) Naval Aviation maintenance training application  Five years' experience as a Data Analyst for the U.S. Navy  Very proficient computer skills. Experienced with Microsoft Word, Excel, Access, and Power Point, Outlook, Internet, and MS Project, SQL, hardware and software installations          Certifications      Earned Technical Certificate for IT Customer Support Specialist from Florida State College of Jacksonville.        Skills    Computers,¬†Sql, Customer Support, Database, Networking, Oracle, Pl/sql, Project Management, Software Configuration, Aviation, Web Based, Technical Support, Data Entry, Documenting, Quality Assurance, Subject Matter Expert, Testing, Training, Analyst,¬†Aircraft Maintenance, Saas,¬†Crystal Reports, Excel, Linux/unix, Microsoft Project, Microsoft Word, Ms Project, Outlook, Python, Remedy, Scanning, Unix, Word,¬†Enterprise Resource Planning.   "
AVIATION,"         AVIATION SUPPLY TECHNICIAN           Summary     I am a Supply Chain and Operations manager with invaluable knowledge of managing projects, resources and staff in an effective and efficient manner. I am highly focused with a comprehensive understanding of operations management, contracting, logistics, procurement, and supply chain. I have a consistent and proven track record of successfully employing the best practices that improve efficiency, reduce operating cost while increasing performance within a budget. I am committed to identifying and implementing continuous improvements in operations. I am currently looking for a new challenging position. A position which will make the best use of my existing skills and experience and also further my personal amd professional development.        Highlights          Strategic planning  Global and strategic sourcing  Negotiations expert  Procedure development  Analytical  Personable  Team building  Cost reduction and containment  Multi-site operations  Process improvement strategies  Inventory control  Initiative and leadership      Contract management  Manage service relationships  Productivity improvement specialist  Flexible  Dedicated  Microsoft Office Suite expert  Troubleshooting and problem solving  Contract review and recommendations  Client relationships  Budget development  Prepare reports, charts, and brriefings            Skills      Full understanding of all applicable policies, procedures, rules, and regulations.  Strong knowledge of Supply Chain Management fundamentals  Strong knowledge of interfacing departments' processes and priorities  Uses focused listening to understand others' perspectives  Learns new informations and skills quickly   Strong performance improvement and equipment reliability focus  Demonstrated ability to apply applicable codes and regulations   Demonstrates initiative and proven ability to effectively manage cost of a business   Technical Proficiency in this assigned function and specialty   Eleven (11) plus years of Supply Chain and procurement experience         Accomplishments      Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.  Lowered freight rates by 20% by negotiating with manufacturers and the transportation department.  Increased the on-time deliveries by 30% within the first year of employment.  Recipient of the New Orleans Federal Executive Board's Distinguished Service Award for outstandingAdministrstive Support Achievement Award in May, 2011.        Experience      Aviation Supply Technician    July 2011   to   December 2014     Company Name   Ôºç   City  ,   State            Mobility Transportation Specialist     July 2011   to   December 2014     Company Name   Ôºç   City  ,   State     Reviewed new customer orders and requests and manually entered data into a centralized database.  Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools.  Negotiated contracts with outside providers to minimize costs to the company and customers.  Oversaw scheduling for the day-to-day activities of 10-15 transportation employees.  Manually created shipments, assigned carriers and dispatched shipments.  Forwarded client-related quality and service issues to the appropriate manager for resolution.  Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.  Coordinated rush orders and order changes.  Resolved problems for customers, warehouses and carriers.  Acted as a liaison between logistics, carriers and customers.  Coordinated returns between origin and interim transportation departments.  Wrote weekly and monthly global transportation reports.  Produced bills of lading and updated shipment status information.  Monitored shipments to guarantee on-time delivery.  Completed all necessary customs documents and other paperwork.  Oversaw the organizing and product storage in stockyard areas.  Drafted reports every day to present accomplishments and progress to management.  Exhibited strategic leadership and foresight in support of long-range sales growth.  Built partnerships with local organizations to increase company offerings and improve services.  Synthesized project findings into actionable recommendations with demonstrable effects on business performance.  Prepared invoices for all customers in the logistics department at the end of every month.         Program Support Clerk    March 2010   to   July 2011     Company Name   Ôºç   City  ,   State            Movement Control Coordinator     June 2010   to   August 2010     Company Name   Ôºç   City  ,   State            Letter Carrier     September 2009   to   March 2010     Company Name   Ôºç   City  ,   State            SUpply Chain Management Technician/ Aircraft Maintenance     July 2003   to   July 2009     Company Name   Ôºç   City  ,   State            Education      MBA   :   Management   ,   2014    University of Phoenix    Ôºç   City  ,   State  ,   United States             BBA   :   Integrated Supply Chain and Operations Management   ,   2012    University of Phoenix    Ôºç   City  ,   State  ,   United States      Coursework in Business, Management and Communications  Coursework in Business, Supply Chain management          High School Diploma   :     2001    St. Augustine High School    Ôºç   City  ,   State  ,   70119         "
AVIATION,"         AVIATION SAFETY ASSISTANT           Summary     I have 17 years of customer service experience as a administrative assistant with the Federal Aviation Administration.  Throughout my career I have earned several awards, and recognitions for my commitment to people, team player award and Administrative Employee of the year several times.  I have also received several awards for arranging organizing and preparing meals for myself for 40- to 60 people for charity lunches that take place weekly ever year from Oct 1st to December 15th ( I have been doing this since 2003 in addition to keeping up with my other responsibilities.   Although I have not worked in a restaurant since a teenager, I believe my desire to work, and my exemplary costumer service skills would serve me and the company well in this position.        Highlights          Reliable and punctual  Cash handling  Reliable team worker  Neat, clean and professional appearance  Comfortable standing for long time periods  Comfortable standing for long time periods  Delivers exceptional customer service  Engaging personality  Excellent multi-tasker              Accomplishments     Recognized by peers and management for going above and beyond normal job functions.   ‚Ä¢2014 Administrative Employee of the Year Award  ‚Ä¢2013 Administrative Employee of the Year Award  ‚Ä¢2009 Commitment to Quality, Service, Productivity  ‚Ä¢2007 Commitment to People Group Award  ‚Ä¢2006 Commitment to People Group Award  ‚Ä¢2006 Administrative Employee of the Year Award  ‚Ä¢2003 Administrative Employee of the Year Award  ‚Ä¢2001 Greater Boston Federal Executive Support Personnel Award  ‚Ä¢2000 Greater Boston Federal Executive Support Personnel Award         Experience      Aviation Safety Assistant    January 1998   to   October 2015     Company Name   -   City  ,   State      In my position as the Aviation Safety Assistant for operations I perform administrative tasks such as preparing travel arrangements and assisting with investigations by gathering information and drafting correspondence and reports for enforcements, accidents, incidents and complaint investigations,    I maintain and coordinate the calendars, and schedules for my unit, and maintaining l confidential files, the Facility Emergency Security Plan and the telephone availability list to insure daily office coveraged.  I enter payroll data, assist with the labor distribution reports, and insure accuracy on all operation's correspondence before they leave the office.  Additionally I provide daily customer service and have been awarded customer service awards and recognitions along with 3 administrative employee of the year awards.  Utilizing my programming, web designing and software education, I have created and maintained several useful SharePoint Databases and forms.  In order to maintain the reliability of the SharePoint I perform weekly backups, manage users and continuously add new features and information as needed while providing training to all employees on the workings of SharePoint.  I have received time off awards and other recognitions on three separation occasions for my accomplishments in significantly reducing the workload associated with former tedious reporting processes.  I have also trained and assisted five other office Employees on the building of their SharePoint databases and on setting up user permissions.          Education      Computer Learning Center Business School Graduate

Basic Accounting, Webpage Design, Microsoft Office, Typing, Networking, Hardware and Software Installations

Honors Graduate   :   Business  ,   1998    Computer Learning Center Business Course   -   City  ,   State  ,   usa     Honors Graduate:  Networking  Webpage design  Basic Accounting  Microsoft Office   Graphic Design  Database Management         Personal Information     My 16 years as an Administrative employee has also provided me with the essential knowledge of and clear understandings of office practices and procedures related to my position.  Whether I am entering time and attendance information, sending out a letter of investigation, or tending to a stakeholders requests I have been successful in utilized this knowledge to correctly complete the tasks at hand.    I have had the opportunity to serve as a lead coordinator on several committees such as the Combined Federal Campaign where I have successfully organized and promoted the campaign for over 14 years planning, organizing preparing and serving food weekly to 40 to 60 employees in which the proceeds went to charities under the combined federal campaign. Other committees include the Occupational Safety and Health Administration (OSHA)       Additional Information      Other Completed Courses:   Work Place SAFETY ORIENTATION   Compliance Philosophy Briefing   FY15 Information Security & Privacy Awareness Training Course  OSH Responsibilities  I am a volunteer at a day care center and have completed courses in safe serving when preparing and serving food.  Certificates Achieved.    Records Management 101  Annual Ethics Training  Employee and Labor Relations: Behavioral and Disciplinary Issues and Resolution    Introduction to Safety   2014 Security and Privacy Awareness Training  Workplace Security Awareness  Being an Effective Team Member  Office Safety  Administrative Professionals: Putting Your Best Foot Forward  Administrative Professionals: Interacting with Others  Safety and Health in the Workplace          Skills     Customer Service  Administrative Skills  Highly Motivated    "
AVIATION,"         SERGEANT E-5 AVIATION SUPPLY SPECIALIST       Summary    A highly motivated and ambitious individual
able to give timely and accurate advice, guidance and support to team members
and individuals. Possess excellent management skills and have the ability to
work with the minimum of supervision whilst supporting fellow team members.
Have a proven ability to lead by example, consistently hit targets, improve
best practices and organize time efficiently. Now looking forward to make a
further contribution as part of your team and am hopeful for the genuine
opportunity for progression.      Highlights          Inventory tracking  Budget management  Shipment consolidations planning  Decisive  Inventory control  Warehouse and fulfillment      Results-oriented  Logistics network analysis  Detail-oriented  Strategic planner  Cost reduction  Flexible  Works well independently  Customer service-oriented            Accomplishments     ¬∑¬†¬†
Received
a Navy and Marine Corps Achievement Medal while serving as squad leader,2nd
Platoon, Female Engagement Team, 2nd Marine Division (Forward) for having
coordinated three Female Engagement teams and led over 85 missions, engaged
more than 1900 local nationals during 1300 engagements while serving in direct
support of 3rd Battalion, 2nd Marine Regiment from March 2011 to October 2011.

¬∑¬†¬†
Received
A Navy and Marine Corps Achievement Medal while serving as a Maintenance
Material Control Expediter while in support of the 31st Marine Expeditionary
Unit from January 2009 to July 2009 for uncompromising work ethic, daily
determination, and unique skill to liaison with both civilian and military
supply systems enabling VMA-211 to fully support 31st MEU operations.

¬∑¬†¬†
Received
a Certificate of Commendation while serving as Expeditionary Airfields Supply
Warehouse Clerk during the Commanding Generals Inspection 2 August 2010 to 6
August 2010 for superior leadership, organizational skills and managerial
abilities.

¬∑¬†¬†
Received
a Letter of Appreciation for volunteering to teach, mentor, and educate newly
promoted Corporals within the Marine Wing Support Squadron 271 during the
Squadron's Non-Commissioned Officer Transition Course on NCO Suicide
Prevention.       Experience     07/2013   to   07/2015     Company Name          Order, track, receive, and distribute Organizational Level Maintenance consumable and repairable material for AV-8B Harrier whilst in Phase Maintenance Inspection.  Plan inventory management technique to avoid shortages and excesses.  In charge of Tool Control Program and Respirator Program, verifying all toolbox inventories, respirators, logs and that records are up to date, broken tool reports and daily All Tools Are Accounted For logs are properly filled.  Prepared required documentation for all issue or turn-in consumable and repairable components.  Assist in Annual AMMT by Identifying Shelf-Life items, ensuring correct inventory on PEB, and organized all Electro Static Discharge safe areas within federal safety regulations.  Researched and requisitioned squadron requirements through NALCOMIS OOMA.  Tracked Pre-Expended Bin replenishments and requisitions via NALCOMIS OOMA and Legacy.  Compiled reconciliation reports and provided briefings and debriefings.  Assisted in the resolution of customer complaints.  Brief requisition delivery dates to supervisors and workers on a weekly basis supplying critical information throughout entire scheduling / expediting process.  Maintain records for maintenance and installation.  Develop positive relationship with staffs and customer to meet productivity goals.  Update the Individual Qualifications Records (IQR's) of maintenance personnel.  Documented forms in cases of required emergency assistance within regulations of safety policies and procedures.  In charge of weekly payroll for up to 20 crew workers, diligently ensuring correct input of individuals assigned hours to include annual leave, sick leave and Overtime.         12/2012   to   12/2012     SERGEANT E-5 AVIATION SUPPLY SPECIALIST      Supervised, trained and evaluated personnel Marines to most proficiently support over 10 Marine Aircraft Squadrons and 15 Intermediate Maintenance Activities.  Performed warehouse operation duties including receiving, inspecting, locating, storing, rotating, safekeeping, issuing, preparing, shipping, material return and disposal of supplies and equipment related to support of supply operations.  Received and processed an estimated 1700 High and Low Priority repairable requisitions and Direct Turnovers monthly
Screened all squadron requisitions via NALCOMIS and processed for accuracy
Maintained an estimate 1700 assets with 100% accountability valued over 170 million dollars.  Managed the receipt and stowage thru the Integrated Barcode System of approximately 10,000 consumable line items with the estimated value of 7.2 million dollars.  Served as the senior supply liaison for VMAQ-3 in direct support of Red Flag, an advanced aerial combat training exercise hosted at Nellis Air Force Base.  Yielded the expeditious procurement of 3.4 million dollars in aircraft assets both locally and abroad.         10/2010   to   01/2012     FEMALE ENGAGEMENT TEAM LIAISON/ PLATOON LEADER    Company Name   Ôºç   City  ,   State      Successfully completed a 5 month, Pre-Afghanistan deployment training consisting of an Enhanced Marksmanship Program, Improvised Explosive Device Training, Casualty Assessment, Immediate Action Drills, Combat Lifesaving, Survival, Evasion, Resistance, and Escape Training, Peacetime Governmental Detention/ Hostage Detention, Basic Combat Trauma Training for Tactical Operator, Call for Medevac, Human Terrain Cross Cultural Engagement Training, Combat Lifesaving/ Live Tissue Training, Search Procedures, and Pastu/Dari Language Training all contributing to the completion of a successful tour in Musa Qal'eh.  Served as the Team Leader for the 3rd Battalion, Second Marines District Stabilization Thematic Team, and providing expert guidance during the Battalion's critical health, education, and Intelligence Oversight planning meetings.  Submitted 125 After Action Reports to include a detailed summary of all operations, patrols and engagements that the team participated in within a time frame of 48 hours from the end of the mission via e-mail through a Secret Internet Protocol Router Network to the FET Headquarters in order to provide a timely assessment of all Intel of the Area of Operation.  Coordinated and scheduled the employment for three FETs, a total of six Marines and one Corpsman, each within the Musa Qal'eh District Center, Nowzad District Center and Shir-Ghazay directing the strategic initiatives to achieve the completion and staffing of the first and only Women's Center in Musa Qal'eh which provided a safe location for women and girls to meet and receive literacy and health classes all taught by the FET, to be continued by the local women.  Awards and Recognitions.  Received a Navy and Marine Corps Achievement Medal while serving as squad leader,2nd Platoon, Female Engagement Team, 2nd Marine Division (Forward) for having coordinated three Female Engagement teams and led over 85 missions, engaged more than 1900 local nationals during 1300 engagements while serving in direct support of 3rd Battalion, 2nd Marine Regiment from March 2011 to October 2011.  Received A Navy and Marine Corps Achievement Medal while serving as a Maintenance Material Control Expeditor while in support of the 31st Marine Expeditionary Unit from January 2009 to July 2009 for uncompromising work ethic, daily determination, and unique skill to liaison with both civilian and military supply systems enabling VMA-211 to fully support 31st MEU operations.  Received a Certificate of Commendation while serving as Expeditionary Airfields Supply Warehouse Clerk during the Commanding Generals Inspection 2 August 2010 to 6 August 2010 for superior leadership, organizational skills and managerial abilities.  Received a Letter of Appreciation for volunteering to teach, mentor, and educate newly promoted Corporals within the Marine Wing Support Squadron 271 during the Squadron's Non-Commissioned Officer Transition Course on NCO Suicide Prevention.          Education          Specialized Training/ Certificates/ Licenses/ Permits
Marine Aviation Supply School, USMC
Lance Corporal Leadership Course, USMC
Non-Commissioned Officers Leadership Course, USMC
Sergeants Distance Education Program, USMC
Staff Non-commissioned Officer Career Distance Education, USMC
Naval Aviation Material Control Management, USMC
Lean Six Sigma AirSpeed White Belt Course, USN
Lean Six Sigma AirSpeed Yellow Belt Course, USN
24-Hour Hazardous Material Handler's Course, USMC
Active Forklift License              Willing to travel or relocate.      Skills    Air Force, Basic, Computer literate, delivery, directing, documentation, e-mail, Forklift, forms, frame, Inspection 2, inspecting, Inspection, Intel, inventory management, inventory, Leadership, Team Leader, logistics, managerial, meetings, mentor, Access, Excel, Office, Outlook, PowerPoint, Word, Navy, Naval, Network, organizational skills, Organizational, payroll, personnel, policies, procurement, receiving, Maintain records, Router, safety, scheduling, shipping, Six Sigma, staffing, strategic, supervisory, Trauma, unique      Additional Information      Possess a valid DOD Secret Security Clearance. Willing to travel or relocate.     "
AVIATION,"         DIRECTOR OF AVIATION AND SAFETY             Skill Highlights          Project management  Leadership/communication skills  Employee relations  Self-motivated      Risk management  Labor-management skills  Budget management            Professional Experience      Director of Aviation and Safety    July 2013   to   Current     Company Name   Ôºç   City  ,   State     Duties, Accomplishments and Related Skills: I serve as the Director of Aviation and Safety for the Montana Army National Guard. I am the principal advisor to the Adjutant General for all Army aviation activity. My duties include budget development and execution, training development, safety management and accident investigations, ground and air logistical management, and aircraft maintenance management. tunity (EEO), logistics accountability, and environmental law. I serve as a Management representative on the Labor Relations Board. I develop training relationships with federal, tribal, state, and local agencies so as to better respond to natural and man made disasters.          US Army Officer    June 1985   to   January 1993     Company Name   Ôºç   City  ,   State     US Army Aviation Officer Duties, Accomplishments and Related Skills: While on active duty, I performed a variety of duties to include rotary wing instructor pilot, assistant operations officer, section leader, platoon leader, executive officer, and detachment commander. I served in a general aviation company and an aviation training company while stationed at FT Rucker, AL. I served as a unit Commander and a fixed wing pilot in command in a military intelligence - low intensity battalion forward deployed in Honduras. I am branch qualified as a US Army aviation officer and as a military intelligence officer.         Supervisory Aircraft Flight Instructor    May 1993   to   August 2010     Company Name   Ôºç   City  ,   State            Supervisory Aircraft Pilot    August 2010   to   Current     Company Name   Ôºç   City  ,   State            Education      Master's   :   Strategic Studies  ,   2013    US Army War College   Ôºç   City  ,   State  ,   US     US Army War College Carlisle, PA United States Master's Degree 07/2013 Major: Strategic Studies         Master's   :   Aeronautical Sciences  ,   2011    Embry-Riddle Aeronautical University Daytona Beach   Ôºç   City  ,   State  ,   US     Embry-Riddle Aeronautical University Daytona Beach, FL United States Master's Degree 09/2011 GPA: 4 of a maximum 4 Credits Earned: 39 Quarter hours Major: Aeronautical Sciences with a dual emphasis on Management and Safety Systems         Bachelor's   :   Business Administration  ,   1985    University of Montana   Ôºç   City  ,   State  ,   US     University of Montana Missoula, MT United States Bachelor's Degree 12/1985 GPA: 3.1 of a maximum 4 Credits Earned: 178 Semester hours Major: Business Administration         Military Experience      COL   April 1993   to   January 2013    Company Name         Montana Army National Guard Fort Harrison, MT 59636 United States 04/1993 - I serve as the Director of Aviation and Safety for the Montana Army National Guard. I am the principal advisor to the Adjutant General for all Army aviation activity. In this capacity my duties include budget development and execution, training development, safety management and accident investigations, ground and air logistical management, and aircraft maintenance management. While in the National Guard, I have served progressively upward as a battalion intelligence officer, company commander, battalion executive officer, State area command training officer, Chief of Standards and Training, Aviation Brigade executive officer while deployed to Operation Iraqi Freedom, and at present, the highest ranking aviation officer for the State. In each capacity, I had direct contact with aviation maintenance and training at the tactical level. With qualifications as a flight instructor and instrument examiner, I also assist units with their training requirements. I have an active role with each units' safety program by training to standards and evaluating flight performance. I serve on a safety council that identifies, assesses, and mitigates hazards. I coordinate with the Federal Aviation Administration and the National Guard Bureau for aviation safety related issues. Through a competitive process, I was selected to attend the US Army War College through its distance learning program. I graduated in 2013 with a degree of Masters of Strategic Studies. Supervisor: COL Jeff Ireland (4063243003) Okay to contact this Supervisor: Yes Dept of Military Affairs 1956 Mt Majo Street Fort Harrison, MT 59636 United States 08/2010 - Present Supervisory Aircraft Pilot (This is a federal job) Duties, Accomplishments and Related Skills: I supervise an Army Aviation Support Facility consisting of 63 employees that perform maintenance and flight training for the Montana Army National Guard. My mission is to direct the maintenance for 22 helicopters and train the 140 assigned aircrew members. In addition, I provide on the job training for all aviation support soldiers in the skill specialties of supply, petroleum operations, avionics, sheet metal, engine repair, life support equipment, flight operations, firefighting, quality assurance, and ground support equipment repair. The missions for the assigned military units include medical evacuation, troop insertions and extractions, cargo resupply, and reconnaissance for counter narcotics. I am responsible for providing a work environment that complies with all Office of Safety and Health Administration (OSHA) regulations. I insure compliance with fiscal law, Federal Aviation Regulations (FAR), Equal Employment Opportunity (EEO), logistics accountability, and environmental law. I serve as a Management representative on the Labor Relations Board. I develop training relationships with federal, tribal, state, and local agencies so as to better respond to natural and man made disasters. I maintain helicopter instructor qualifications to directly assist with aircrew training. In the event of an aviation incident, I am responsible for the immediate response, scene preservation, and subsequent investigation or handoff to the US Army Combat Readiness Center (CRC). The Adjutant General of the State of Montana appointed me to the state accident investigation board to insure correct and accurate investigations are conducted. Supervisor: COL Jeff Ireland (4063243003) Okay to contact this Supervisor: Yes Dept of Military Affairs - Montana Helena, MT United States 05/1993 - 08/2010 Supervisory Aircraft Flight Instructor (This is a federal job) Duties, Accomplishments and Related Skills: 1. -Direct and coordinate all flight operations and training for the Army Aviation Support Facility and its supported military units. 22 aircraft and approximately 140 air crew members are assigned. 2. -Plan work assignments and professional development for subordinates. I supervise 12 employees whose duties include flight instruction, aviation safety, workplace safety, aviation life support repair, supply, flight operations, and firefighting. I perform duties as the Facility commander in his absence. 3. -Instruct, train, and evaluate pilots. I am an active instructor in the UH60 Blackhawk and its associated synthetic flight training system. 4. -Fund manager for training accounts. I account for training expenditures and advise the Commander weekly. 5. Investigate aircraft mishaps in accordance with US Army regulations. 6. Promote and instruct safety initiatives. 7. Coordinate with federal, state, and local authorities for crisis response. Supervisor: COL Scott Smith (4063243033) Okay to contact this Supervisor: Yes US Army FT Rucker, AL United States 06/1985 - 01/1993 US Army Aviation Officer Duties, Accomplishments and Related Skills: While on active duty, I performed a variety of duties to include rotary wing instructor pilot, assistant operations officer, section leader, platoon leader, executive officer, and detachment commander. I served in a general aviation company and an aviation training company while stationed at FT Rucker, AL. I served as a unit Commander and a fixed wing pilot in command in a military intelligence - low intensity battalion forward deployed in Honduras. I am branch qualified as a US Army aviation officer and as a military intelligence officer.         Certifications    CRC      Professional Affiliations    National Guard Association of the United States - Army Aviation Association of America      Skills     Aviation, General Aviation, Instructor, Training, Operations, Maintenance, Aircraft Maintenance, Aviation Administration, Aviation Maintenance, Budget, Safety Management, Workplace Safety, Rotary Wing, Accident Investigation, Aircrew, Avionics, Engine Repair, Equal Employment Opportunity, Ground Support Equipment, Logistics, Petroleum, Quality Assurance, Sheet Metal, Human Factors, Personnel Management, Staff Training, Transportation Safety    "
AVIATION,"         AVIATION FUEL QUALITY CONTROL SPECIALIST       Professional Summary    A dynamic, results-oriented, and highly talented in Process Technology  and  Engineering with couple of years experience who has consistently received high ratings for technical and chemical expertise. Expertise in a wide range of manufacturing processes and manufacturing control systems. Demonstrated success in developing, implementing and managing new processes to improve quality and productivity. Skills include: process troubleshooting and maintenance of equipment/instrumentation. Experienced in quality control, statistical process controls, lean six-sigma, route cause analysis, sample chemical analysis, safety awareness as a fast paced learner and consistent team player. Well organized, innovative, and reliable who is able to work in any setting that requires a technical and a professional attitude. Proven ability in operating equipment, instrumentation, systems and operations in a safe manner.      Core Qualifications        Microsoft Office (Word, Excel, PowerPoint, Outlook)            Experience     June 2010   to   Current     Company Name    City  ,   State    Aviation Fuel Quality Control Specialist        Regularly inspects equipments, valves, strainers, pipes, filters and hoses for any leakage or abnormality.  Proven ability to leverage engineering skill-set by applying math, science, and engineering knowledge to provide a disciplined approach to problem solving.  Known as a resourceful and innovative personality.  Routinely performs icing inhibitor additive (prist) percentage concentration test using refractometer.  Uses thermo hydrometer for API Gravity fuel test and correct temperature factor to 60F.  Monitors differential pressure on filter vessels and nozzle pressure in PSI.  Conducts color membrane and particulate test on downstream filtration.  Executes line tracing and measures level underground fuel tanks.         June 2010   to   August 2011     Company Name    City  ,   State    Quality Implementation Assistant        Collected strategic experimental data for analysis; used basic statistical tools and route cause analysis.  Participated in the implementation of ISO9000 policies.  Supported quality analysis on all new projects.  Fully participated in external and internal audits as well as unscheduled inspections that assess safety of operations and safety processes, and followed through on recommended actions to improve performance.  Initiated and reviewed environmental impact studies and sets appropriate procedures to meet guidelines.  Prepared safety statistics for operations; evaluated against KPIs to ensure continuous improvements.  Played a leading and instrumental role in the development of a detailed and complex Facility Security.  Planned and was fully responsible for all subsequent awareness and refresher training for all directives.  Conducted audits and identified health and safety hazards according to established policies and procedures.         July 2008   to   September 2009     Company Name    City  ,   State    Formulation Chemist        Performed on Polyvinyl Alcohol functionalization and neutralization for the production of nelfilicon polymer.  Demonstrated expertise while working either independently or as a comprehensive team player.  Duties included analysis of aqueous polyvinyl alcohol for percentage of solids such as nitrogen, acetate content.  Handled synthesized of batch processes of N-Acryloylaminoacetaldehyde-Dimethyl Acetal (NAAADA) by applying innovative methods of  extraction, separation, distillation, salination, and purification.  Assured that the chemical discharges were not higher than the regulated allowable limit in collected samples.  Initiated the preparation of Irgacure used as photointiator for the production of nelfilicon polymer.         September 2006   to   September 2007     Company Name    City  ,   State    Quality Software Tester        Increased profit by reducing defects to the lowest level by working with the vendor to the rework components.  Initiated failure mode statistical data analysis and studied satellite signal behaviors at various transponders.  Reviewed hardware and software to ensure they meet requirements prior to inputting into IT system.  Provided attention to detail to detect errors early on in the process before errors became business issues.  Management recognized for ability to understand and resolve issues related to hardware/software systems.         April 2003   to   July 2006     Company Name    City  ,   State    Inventory Associate        Packaged tools and parts according customer specification.  Duties included shipping/receiving of orders.  Directed warehouse employees and drivers to ensure consistency in inventory receiving and restocking.  Responsibilities included: inventory control, shipping/receiving, employee safety, and hazardous training.         April 1998   to   January 2002     Company Name    City  ,   State    Process Development Technician        Managed prototype process for laser diode manufacturing, and studied sputtering uniformity deposition.  Collaborated with engineers and managers regarding optical design parameters.  Collected experimental data for analysis and interpreted yield results.  Certified/trained on course of optical design for engineers.  Provided troubleshooting of automated production equipment problems (conveyer belts, line equipment).  Supported the development and implementation of solutions to improve line performance and reliability.  Implemented process changes; maintained equipment for building fiber mount units.  Installed software, conducted upgrades, trained operators, and identified ways to reduce production costs.         January 1994   to   January 1998     Company Name    City  ,   State    Research and Development Assistant        Scaled up and modeled low pressure chemical vapor deposition processes.  Conducted uniformity experiment on polysilicon film deposition.  Worked out to identify transport phenomena and chemical reactions influencing these strategic processes.  Called upon to determine parameters that fractional conversion depends on flow rate inside the reactor.  Duties included final inspections and creation of quality documentation outlining inspection procedures.  Maintained a professional attitude when handling laboratory work to ensure and verify expected results.         July 1994   to   December 1997     Company Name    City  ,   State    Analytical Chemist        Conducted analysis of petroleum hydrocarbons, extraction of oil and grease, biological oxygen demand, and total organic carbon.  Prepared standard and buffer stocks, blanks and spikes for determining of analysis.  Managed and supervised the project sampling and analysis plan; converted data into a field executable sampling plan, securing laboratory services, ordering project supplies, and providing chains of custodies; demonstrated ability in providing expert opinion and results interpretation of data quality and usability to the project teams or regulatory customers to meet company regulatory deliverables and milestones.          Education     8 2012     Lee College   City  ,   State      Process Technology   A.A.S    GPA:   GPA: 3.8    Process Technology GPA: 3.8            New Jersey Institute of Technology   City  ,   State      Chemical Engineering  Bachelor of Science    Chemical Engineering          Skills    API, approach, attention to detail, basic, color, hardware, content, conversion, data analysis, documentation, downstream, drivers, film, interpretation, inventory, inventory control, ISO9000, laser, math, Excel, Microsoft Office, Outlook, PowerPoint, Word, Monitors, oil, policies, problem solving, processes, profit, quality, receiving, safety, shipping, specification, statistics, strategic, team player, troubleshooting, upgrades   "
AVIATION,"         AVIATION MAINTENANCE EGRESS LEADING PETTY OFFICER
LEADING PETTY OFFICER           Summary    To obtain a position that will utilize my unique technical and management skills acquired during my military career. Maintains an Active Government Secret Security Clearance Expert in Aviation Environmental Control and Egress Systems, Quality Assurance, Maintenance Management, Training and Safety. Proficient in Microsoft Word, Excel, and Power Point. Collateral Duty Inspector on Egress/Environmental Control Systems for 8 years. Collateral Duty Quality Assurance Representative for Aviation Egress and Ordnance Systems for 5 years. Full Systems Quality Assurance Representative 1 year. Quality Assurance Safety Observer for CADS/PADS 6 years. F/A-18E/F Low Power Engine/APU Turn Operator Qualified  F/A-18 Super Hornet Plane Captain.  Assuming responsibilities of Daily/Turnaround inspections, servicing and operation of twelve 65 million dollar aircraft, ensuring all are in full mission capable status.  Diligently showing expertise in emergency procedures and ground safety for 31 fighter pilots/aircrew and 245 maintenance personnel. Aviation Gas Free Engineer/Confined Space Entry Supervisor and Safety Observer. Excellent communication, team building and leadership abilities.           Experience      Aviation Maintenance Egress Leading Petty Officer
Leading Petty Officer    October 2001   to   Current     Company Name          Meritorious Unit Commendation.  Accomplishing over 3,000 mishap free flight hours, while maintaining a safe work       environment.  Awarded Humanitarian Service Medal in lieu of 2004 Tsunami relief efforts in Banda Aceh, Indonesia.  Received Good Conduct Medal (4), for 3 years of obedient and zealous behavior.  Global War on Terrorism Service Medal.  Directly supported global war on terrorism while deployed to 5th Fleet Area of Responsibility in Persian and Arabian Gulfs.  Global War on Terrorism Expeditionary Medal.  For supporting global war on terrorism while deployed to 5th Fleet Area of Responsibility in Oman and Persian Gulfs.  Sea Service Ribbon (5).  Marksmanship Medal.  Qualified as an expert marksman on the 9 mm M9 pistol National Defense Service Medal.  Navy Squadron Battle Effectiveness Award.  Sustained superior performance in an operational environment within a command.  Enlisted Aviation Warfare Specialist Wings.  Focused on the field of Aviation Warfare, specializing in Administration and Logistics, CPR/First Aid and Safety.  Junior Sailor of the Quarter, 1st Quarter FY14.  Spearheaded the VFA-2 Coats for Kids Christmas Drive.  Directly involved in Atsugi, Japan Kanagawa Prefecture community trash pick-up.  Volunteered to lead personnel during NAF Atsugi, Japan's Earth Day base clean up.          Quality Assurance Representative       Enforced US Navy quality assurance guidelines for more than 230 maintenance personnel and over 50,000 production man-hours of aircraft scheduled/unscheduled maintenance tasks.  Conducted over 500 final safe for flight inspections ensuring highest quality of work.  Audited and monitored 44 Safety programs and 13 work centers related to aviation compliance and regulations.  Established controls, maintained documentation, and interpreted test results as Quality Assurance Representative.  Conducted Gas Free tests on over 30 fuel cells/tanks, issued Certificates for safe entry, and monitored completion on 12 F/A-18F aircraft.          Aviation Maintenance Egress Work Center Shift Supervisor       Supervised 16 personnel in performing scheduled/unscheduled maintenance on the Egress and Environmental Control systems of over 300 FA18-A/B/C/D/E/F aircraft.  Responsible for the qualification and training of 50 personnel from 9 fleet squadrons transitioning from F-14's to F/A-18E/F platform including the qualification of 8 Collateral Duty Inspectors.  Volunteered as an instructor for advancement training, indoctrination, and Warfare training contributing to the advancement of 31 personnel and 15 Warfare qualifications.  Implemented superior technical and troubleshooting techniques ensuring optimum aircraft performance and combat readiness in ever changing high stress environment.          Aviation Egress and Environmental Control Systems Technician       Trained over 800 sailors in aviation maintenance practices and repair of F/A-18A/B/C/D/E/F  aircraft egress, environmental and cryogenics systems.  Attended Advanced Egress and Environmental Control Systems Maintenance Courses, gaining vast knowledge in troubleshooting Egress, Environmental Control and Cryogenics Systems.  Maintained/repaired Egress, Environmental Control and Cryogenic Systems on over 300 F/A-18A/B/C/D/E/F aircraft.  Worked flight controls, power plants and related equipment as full systems Quality Assurance Representative.  Excellent Schematic/technical manual/diagram interpretation.          Education      Specialized Military Schools/Training: Advanced Environmental Control and Safety Equipment Maintenance and Troubleshooting; Navy Course: C-555-0056, ALSS Configuration Management, Navy Course: C-555-0046, Nalcomis OOMA QA Administration,  Leadership Techniques Advanced and Primary; Quality Assurance Safety Observer; Gas Free Engineering; Work Center Leading Petty Officer; Aviation/Aircraft Support        Advanced Corrosion Control; Electro static Discharge.
Satisfactorily completed 728 Day Maintenance Refresher Course of instruction instructed by Martin Baker Representative (Joe Glasser) on Martin-Baker SJU-17 Series Naval Aircrew Common Ejection Seats (NACES).  Course consisted of Principles of Operation, 728 Day Inspection Procedures, Arming and De-arming Procedures and Ejection Seat removal and Installation.
Completed Navy Knowledge Online Professional Military Education via Naval Warfare College E-1 through E-7.        Completed Navy Knowledge Online Course ""Managing Anger/Stress in Work Environments"".   :     1 1996    Graduate of Gateway High School   Ôºç   City  ,   State      Graduated 2 years early with Valedictorian scores ranked top 5 out of 300 candidates)
1998-1999 Attended Foothill College through Local Union Iron Workers #155
2013-2014 Attended Grand Canyon University completing four courses, earning 16 credits toward        Ba of Science   :   Public Safety and Emergency Management      Public Safety and Emergency Management        Skills    book, C, Configuration Management, counseling, CPR, documentation, First Aid, instruction, instructor, interpretation, Leadership, Logistics, Managing, Navy, Naval, personnel, pick, quality, quality assurance, QA, Safety, teamwork, Troubleshooting   "
AVIATION,"         SUPERINTENDENT II           Summary     Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 20-year career in the US NAVY. Effective communicator who quickly masters new roles and technologies to achieve positive results.       Highlights        Microsoft Office Suite (Word, Excel, Outlook, Project); - -Ability to speak effectively before others in and outside the organization            Accomplishments     Received Global War on Terrorism Service Medal.Maintained 100% accountability of a large section of equipment worth over $6 Million during multiple overseas deployments.  Personally responsible for over $10 million of command equipment with no deficiencies, losses or damages.       Experience      Superintendent II    November 2010   to   October 2015     Company Name   Ôºç   City  ,   State      Initiator in Safety, and ensures team compliance with all Company and OSHA regulated safety requirements and standards.  Utilize and ensures compliance with the Project Planning Policy per direction of Assigned Program Manager.  Communicate contract requirements, specifications and customer expectations to all departments to ensure incorporation into the Project plan.  Analyze schedule information providing progress and forecasts to Management; Identifies variances to project plan that may need immediate Management attention.  Identify and obtains written approval for contract change orders.  Develop and implement project/production schedules and other resource planning documents.  Disseminate work packages and work authorizations, prints and other pertinent project information.  Plan, organize, and coordinate resources as a delegate of the projects Program Manager within all phases of ship repair, conversion, and fabrication.  Monitor and verify job progress and expenditures.  Interface with Supply Chain, Estimating, Quality Assurance, and Crafts to ensure work is accomplished in accordance with the Project Plan.  Act as liaison between owners, crafts and other regulatory bodies.  Initiate and build collaborative professional relationships with internal and external customers.          Aviation Ordnanceman First Class    March 2003   to   April 2006     Company Name   Ôºç   City  ,   State      40 hours per Week; Materials Handler; $40,000 per Annum; last promoted 12/2006; permanent employee; not on a temporary promotion; Navy Munitions Command CONUS East Division, 255 Ironmonger Road Norfolk VA 23511; Fletcher Saffell , (757)443-0827 ; may contact supervisor.  Managed and trained 55 personnel in all aspects of ordnance operation, receipt, issue, stowage, loading, downloading, transship and inventory control of all material handing operation in a safe, efficient and cost effective environment.  Excellent planner and organizer: Directly responsible for the safe upload and download of 200 trucks, three Battle Groups and two Amphibious Groups with over 10,000 ton of ordnance per week in support of Operations.  The catalyst behind the wall to wall inventory of 43 magazines containing over 500 line items of ammunition material, managing the documentation and correction of all discrepancies for the inventory sampling program.  In charge of 10 high risk magazines, received zero discrepancies in the 2005 Explosive Safety Inspection.  Unparalleled professional knowledge and management skills: Instrumental in the command re-organization and standup of new Ordnance Handling Department.  Manage and train 110 personnel in the handling, issuing and transshipment of ammunition material.  Serve as Transport Management Assistant with emphasis on ensuring that all incoming and outgoing material was accounted for.  Also, verified that all proper papers and documentation was processed for shipment or general cargo and code on government bills of landing (GBL), commercial bills of landing (CBL) or manifests.  Unitize, palletize, package, marks and labels in accordance with standard safety, material movement and packing procedures and requirements have met in preparation for final inspection.  Provided all request support for all branches of military and Department of Defense personnel.          Aviation Ordnanceman First Class     April 1999   to   May 2004     Company Name   Ôºç   City  ,   State      40 hours per Week; Aviation Ordnance man; $40,000 per Annum; last promoted Not Specified; permanent employee; not on a temporary promotion; USS DWIGHT D.  EISENHOWER, MICHEAL WATTS , UNKNOWN ; may contact supervisor.  Directly supervised over 8 personnel in the breakout, strike up, and stowage of conventional forward firing and precision guided weapons resulting in 100 percent mission success.  Efficiently pre-staged, assembled, dissembled and transferred over 300,000 pounds of ammunition and 19 air-to air missiles.  Updated MAPA C daily for inventory and accountability of ordnance materials used in preparation to support ships and squadrons daily flight schedule.  Conducted weekly tag-out audits over 200 danger tags and assisted managing ship's force work permits and work packages.  Trained and qualified over 200 shipboard personnel to properly operate the 9m pistol, 12 gauge shotguns, M-14, M-16 rifle and the M-60 machine gun in support of increased shipboard security measures.             March 1996   to   April 1999       40 hours per Week; Aviation Ordnance man; $30,000 per Annum; last promoted Not Specified; permanent employee; not on a temporary promotion; Navy munitions Command CONUS East Division , 255 Ironmonger Road Norfolk Va.  23511; Carol Green , (757)443-0800 ; may contact supervisor.  Transship and inventory control of all material handing operation in a safe, efficient and cost effective environment.  Excellent planner and organizer: Directly responsible for the safe upload and download of200 trucks, three Battle Groups and two Amphibious Groups with over 10,000 ton of ordnance per week in support of Operations.  The catalyst behind the wall to wall inventory of 43 magazines containing over 500 line items of ammunition material, managing the documentation and correction of all discrepancies for the inventory sampling program.  In charge of 10 high risk magazines.  Semi-Tractor trailer driver in support of over 5 different line items to/from tenant commands worth over $200 million.  Also, verified that all proper papers and documentation was processed for shipment or general cargo and code on government bills of landing (GBL), commercial bills of landing (CBL) or manifests.  Unitize, palletize, package, marks and labels in accordance with standard safety, material movement and packing procedures and requirements have met in preparation for final inspection.  Provided all request support for all branches of military and Department of Defense personnel.          Education      High School Diploma   :   Air Conditioning and Refrigerant  ,   1990    Georgetown High School   Ôºç   City  ,   State      GPA:   GPA: 3.5    Air Conditioning and Refrigerant GPA: 3.5 Semester Hours        Professional Affiliations    Safety Programs Afloat #A-493-2099 NEC Norfolk 10-07 Forklift #J-690-0068 Semi Tractor Driver 26001 LBS and UP 03-06 Magazine Sprinkler Operator & Maintenance CIN(K-041-2048)03-95 SSET (K-830-2213) Shipboard Air Launched Weapons Supervisors (C-646-3103) PROFESSIONAL RATINGS, AWARDS, AND RECOGNITIONS None Specified       Skills    accounting, blueprint, budgeting, budgets, business correspondence, C, Computer knowledge, conversion, draw, clients, customer satisfaction, direction, documentation, Estimating, firing, government, government regulations, Inspection, inventory, inventory control, management skills, managing, Materials, Excel, Microsoft Office Suite, Outlook, Word, weapons, Navy, organizer, personnel, progress, Project Planning, promotion, Quality Assurance, read, Safety, supervisor, Supply Chain, written   "
AVIATION,"         QUALITY CONTROL INSPECTOR       Summary    Southeast Region Veterans Preference:        10 Point Preference based on disability from military service Availability:          Full Time, Permanent Profile: Highly qualified aerospace inspector with over 18 years of rotary and fixed wing aircraft maintenance, inspection, and modification experience on military and commercial aircraft During my civilian aerospace experience, I have prepared and retained records, documentation, and reports required by customer contract and/or instruction. Tasked to review and verify technical data to customer requirements and correct data when nonconforming. In my military career, I am required to work independently repairing and/or manufacturing components for military aircraft. I interpret blueprints and engineering drawings and then initiate processes or work instructions to manufacture specific components. After initial setup, I audit and qualify technical data using aerospace quality assurance principles before production is performed.       Experience      Quality Control Inspector   10/2011   Ôºç   Current     Company Name     City  ,   State       Supervisor: Hunter Reed (912)-414-1558 Completes classroom and on-the-job training to acquire, exercise, and maintain knowledge of the duties required to perform all inspection task ranging from First Article inspections to process inspections.  Reviewing written quality or inspection procedures for adequacy and evaluating the implementation and effectiveness of quality/inspection systems, including work plans.  Reviewing production activities and capabilities considering contract quality requirements.  Analyzing quality data to detect unsatisfactory trends or weaknesses in the quality/inspection system.  Reading, interpreting, and applying technical data such as blueprints, engineering drawings, product specifications, or technical manuals to ensure overall customer satisfaction is being adhered Verifying by test or inspection, using sampling inspection or intensive product inspection techniques, that products comply with requirements prior to acceptance.          Aviation Structural Mechanic   08/2009   Ôºç   05/2011     Company Name     City  ,   State       Supervisor: John Sherman (912) 661-6824 Performs acceptance inspection on all inbound aircraft to assess the total damage before beginning overall Reset.  Orders necessary components to complete Aircraft reset Prioritized workload and preliminary mechanical inspection of critical flight controls.  Fabricated, processed, and installed aircraft critical components that were damaged from hostile flight operations.  Assisted electrical runs and ring outs to ensure the turnaround time was achieved.          Aviation Structural Mechanic   11/2007   Ôºç   08/2009     Company Name     City  ,   State       Supervisor: Robert Macks (615) 946-4685 Qualified to perform various inspections on a periodic basis to include Phase, hydraulic, landing gear and flight control inspections.  Implements risk management techniques while performing quality maintenance and inspections on the F/A-18 aircraft.  Trains and supervises personnel at all experience and skill levels to ensure a cohesive working team.  Continuously reviews and interprets blueprints and technical drawings to gather customer requirements needed for manufacturing.  Utilize technical manuals/directives to enable proper work instructions while performing aircraft phase maintenance.          Aviation Structural Mechanic / Grade E-5   10/1999   Ôºç   10/2007     Company Name     City  ,   State       Eight years of active duty service in the Navy (Honorable Discharge) Installed/replaced pneumatic actuators and servos, landing gear and flight controls on the F/A-18 hornet.  On board the USS Nimitz CVN-68 Aircraft Carrier for a six-month deployment during Operation Iraqi Freedom.  Collateral Duty Inspector inspecting 14-day, 28-day, daily, and turnaround inspections ensuring aircraft airworthiness prior to flight.          Education and Training          B.S  :  Riddle Aeronautical University   -   Professional Aeronautics            70% complete Professional Aeronautics            U.S. Navy Aviation F/A-18 Hydraulic/Structural Repair School
*U.S Navy Aircraft Paint Touch Up and Markings
*Catia V  :                        Skills    blueprints, Catia V, inspecting, inspection, Inspector, risk management, technical manuals     "
AVIATION,"         SENIOR MANAGER OF CUSTOMER SUPPORT       Summary     Charismatic business professional successful at managing business ventures and profit positions. Effectively guides new products and services from concept to market acceptance. E  xperienced in sales management, marketing, technical presentation creation and service training. Devoted to¬†  building strategic partnerships through persuasion, negotiation and personal presence.        Highlights          Driven to succeed   Organization assessment¬†  Leadership/Management Skills¬†  Dependable¬†  Time Management¬†  Flexible¬†  Friendly¬†  Personable  Persuasive  Enthusiastic team player         New program and promotion implementation    Marketing savvy    Meticulous attention to detail    Focused on customer satisfaction    Excellent written and verbal communicator    Trade shows    Presentations            Accomplishments      Spearheaded all company-wide prospecting, marketing and closing endeavors.   Brought on  NASA and Southwest Airlines¬† as clients.     Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.  Consistently generated additional revenue through skilled sales techniques.       Experience     02/2016   to   Current     Senior Manager of Customer Support    Company Name   Ôºç   City  ,   State      Perform all Manager of Customer Support duties in addition to the following:.  Meet with major airlines domestically and internationally to secure future business contracts.  Reserve travel including airline and hotel accommodations for my department.  Utilize company leads to expand current customer base and follow up on all leads promptly via phone, email
and customer visits.         06/2013   to   01/2016     Manager of Customer Support    Company Name   Ôºç   City  ,   State      Develop maximum sales potential out of major airline customers with excellent customer service techniques
and knowledge of products and services, as well as competition's strengths and weaknesses.  Build and maintain quality relations with customers to increase the volume of sales on a consistent basis
through ongoing determination of customer needs.  Evaluate and calculate prices, discounts and proposals to meet specific customer requirements in an efficient
manner.  Train customer support representatives when required.  Possess strong management characteristics - take charge of situations, set examples and deliver results.  Coordinate events including golf outings, trade shows, baseball games and hosted customer dinners.  Order promotional items for trade shows and selected holiday gifts.         03/2012   to   06/2013     Customer Support Representative    Company Name   Ôºç   City  ,   State      Processed customer quotes and verified accurate customer and product information.  Managed submitted requests for quotes and initiated the quoting process to cultivate new business.  Manage and expedite customer orders to ensure customer satisfaction.  Utilize Microsoft Office as applicable to customer's needs creating databases and spreadsheets that
improved
inventory management and customer reporting accuracy.  Coordinated ""pre-sale"" development with sales personnel to include pricing, availability configuration and
profitability.  Research current market demands and competition.  Assist the Director of Powerplant Operations with assigned tasks.         07/2011   to   03/2012     Administrative Assistant    Company Name   Ôºç   City  ,   State      Demonstrated capacity to provide support for executive -level staff; managed all essential tasks, coordinated
travel and marketing-support activities.  Demonstrate excellent oral and written communication skills.  Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests
for information.  Organized file systems and maintained electronic and paper files.         10/2003   to   03/2011     Lead Flight Attendant    Company Name   Ôºç   City  ,   State      Managed a crew of five flight attendants; performing all necessary flight attendant duties pertaining to in- flight
safety and customer service; Verify that first aid kits and other emergency equipment, including fire
extinguishers and oxygen bottles, are in working order within FAA limits.  Inspect and clean cabins, checking
for any problems and making sure that cabins are in order.  Ensured passenger safety and customer satisfaction according to FAA and company policies; Answered
passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or
schedules.  Assist passengers while entering or disembarking the aircraft.  Assist passengers in placing carry-
on
luggage in overhead, garment, or under-seat storage.  Trained and mentored new flight attendants; Participating in training programs organized by company and
provide update on all techniques relevant to safety.  Maintained high level of personal decorum and professional conduct while in uniform.  Operate audio and
video systems.            Willing to relocate: Anywhere      Skills    audio, excellent oral, contracts, customer satisfaction, excellent customer service, customer service, Customer Support, databases, Dependable, email, first aid, Inspect, inventory management, Leadership, Director, Management Skills, marketing, market, Microsoft Office, personnel, policies, pricing, proposals, quality, receptionist, reporting, Research, safety, sales, spreadsheets, telephone, phone, Time Management, trade shows, training programs, video, written communication skills      Additional Information      Willing to relocate: Anywhere
Authorized to work in the US for any employer  LINKS
https://www.linkedin.com/in/jesi-crane-53995933     "
AVIATION,"         SOFTWARE ENGINEERING CO-OP       Summary    Highly skilled  and Accomplished computer software specialist with more than 7+ years of technical experience in programming development across multiple platforms, software design, development and integration.
Advanced knowledge of MySQL, CSS, C++ with expertise in all aspects of the software development life cycle, including requirements analysis, design, development and production support.
Experienced Software Developer dedicated to constantly improving tools and infrastructure to maximize productivity, minimize system downtime and quickly respond to the changing needs of the business which does not exclude an intensive background in develop, testing, and debugging code, designing interfaces, and administrating systems and networks.
Tenacious hard worker, self-directed and motivated, great leadership skills, able to work as a team, and adaptable to a quick changing technical environment.      Highlights          MySQL, PostgreSQL, SQLite, NoSQL, LevelDB  Programming Languages: C, C++, Perl, PHP, Python, Go, JavaScript, Bash, SQL, Visual Basic,  .NET  Other Languages: CSS, HTML, XML, Markdown, Regular expression, SASS  Operating Systems: Linux, Unix  Tools: Netbeans, Vim, Visual Studio, MS Visio, MS Access, Wordpress, Git, Google Analytics, Docker, Microsoft Office package  Strengths include:  Full life software life cycle development expert  Programming and designing  Software testing / Troubleshooting / Advance critical thinking  Database  & Object oriented development  Website design & development & software engineering  Object oriented development  Work History_______________________________________________________  Full Stack Engineer  LogonTutor LLC - Cincinnati, OH  Design and implement an ecommerce website (in PHP) using MVC and OOP  Integrate 3rd party tools in PHP using XML API such as Authorized.net (for charging credit cards), an online whiteboard, and Paypal  Create an admin page (in PHP) that tracks user's browsing history, incomplete registrations, user's clicks from custom links, and user's communication exchange  Write command line scripts in Bash to automate system administration tasks such as database backup and website deployment  Mar. 2012 - Present  Project Manager  Seeketh.org Senior Project - Cincinnati, OH  Managed a team of students in the implementation of an information retrieval system (in PHP) that searched the bible using natural language processing                Experience      Software Engineering Co-op   03/2010   to   12/2010     Company Name   City  ,   State       Wrote a Perl script that scanned a file directory tree and converted every file (proprietary file format) into an Excel compatible CSV format.  Designed an algorithm in Visual Basic to identify and make changes to the bad sectors in the data.          Education      Bachelor of Science  :   Electrical Engineering   Jun. 2013       University of Cincinnati   City  ,   State       Electrical Engineering 3.1/4.0             Present       Affiliations___________________________________________          _______
*Treasurer, Young People Union   City  ,   State       Member, Emerging Ethnic Engineering Program        Certifications    Awarded by University of Cincinnati School of Electronic and Computing Systems the ""Outstanding Senior Design Project Award"" Sep. 2012 - Jun. 2013 Component Engineering Co-op L3 Communications CE - Mason, OH Parsed and manipulated data relating to electrical components Updated the company's intranet pages Mar. 2011 - Jun. 2011       Skills    .NET, API, automate, backup, Bash, C, C++, credit, critical thinking, CSS, Database, designing, ecommerce, Engineer, XML, Google Analytics, HTML, PHP, JavaScript, Linux, MS Access, Excel, exchange, Microsoft Office package, MVC, MySQL, natural language processing, NoSQL, Object oriented, OOP, Operating Systems, page, Perl, PostgreSQL, Programming, Python, scripts, script, software engineering, Software testing, SQL, system administration, Troubleshooting, Unix, Visio, Visual Basic, Visual Studio, Website design & development, website   "
AVIATION,"         MECHANICAL ENGINEER       Summary     5 years and 9 months experience as Mechanical Engineer in the operation and maintenance of boilers, swimming pools, deep well pumping stations and incinerators. 10 years experience as Mechanical Engineer/ Section Head in the operation and maintenance of water treatment plants, sewage treatment plants, sewage lifting stations, deep well pumping stations, swimming pools, raw water pumping and distribution stations. 7 years experience as lead man in the operation and maintenance of Gas Turbine Power Plant. 2 years experience as sewage treatment plant operator. 1.5 years experience as diesel generator set operator. 2 years 9 months experience as merchant ship electrician. 1 year experience as assistant electrician/wiper in merchant ship. 1 year experience as textile weaving supervisor.        Highlights          Pump and piping systems  Motor Control Panel  Operation and maintenance of sewage treatment plants and sewage lifting stations.  Operation and maintenance of Reverse Osmosis plant, with PLC controls  Operation and maintenance of Swimming Pools.  Operation and maintenance of boilers, incinerator, and Gas Turbine Power plant.  Operation and maintenance of Deep well pumping station.      Operation and maintenance of diesel engine driven generator sets power plant.            Accomplishments              Our ship was in trouble when the right terminal shaft of the woodward governor that connects the governor to the injection pumps was broken while we were Somewhat near the Aleutian island in Alaska. The emergency speed of the ship was activated but that is too slow. I suggested to modified the linkage connection by using the left side terminal shaft of the governor. Then we were able to reach safely the port of Ketchikan, Alaska.    When the power turbine blades of one of our Gas Turbine Engine  were all broken, our chief Engineer asked me if we can replace it? This procedure were never done before me. I studied the video and bought a hydraulic jack and fabricate special tools so that we can separate the compressor from the combustion chamber. We recorded the hydraulic pressure when we had loosen the nut of the long stud bolt that hold the compressor and the combustion chamber, we used the same pressure when we put it back.   There was a power outage, after the resumption of the power supply we lost the program of the PLC that controls our reverse osmosis plant.Since we don't have the program, we temporary            convert the control by installing relays, magnetic contactors and           timers and rewire it so that all sensors will function to protect the           equipment and resume our much needed operation.       Experience      Mechanical engineer   05/2006   to   03/2012     Company Name   City  ,   State       Supervise in the Operation and Maintenance of 8 units of boilers, 7 swimming pools, 12 deep wells and 2 incinerators.  Changed the two sand filters and installed new chlorine dosing system on the New infantry  swimming pool ( size of  pool 82 feet by 82 feet) .  Installed new deep well pumps and conducted the testing and commissioning.  Monitor the work of the waste water treatment plant contractor in the installation of pumps and machines and also in the testing and commissioning.  Supervise in the installation of swimming pool pumps, heaters, surface skimmers and in changing the inlet diffusers.  Supervise in the installation of boilers and water softener for a  small laundry in one of our satellite camp.           Mechanical Engineer / Section Head   11/1995   to   01/2006     Company Name   City  ,   State       Over all in-charge in the operation and maintenance of 6 water treatment plants, 2 waste water treatment plants, 8 sewage lifting stations, 15 deep well pumping stations and 2 swimming pools.  Supervise in the excavation and installation of sewer line from the workers accommodation up to the waste water treatment plant with two lifting stations.  Monitor and supervise in the excavation and installation of uPVC pipes for potable water and irrigation water in the officers housing Villas. Replacing the old corroded and weak pipes.  Review all the proposals of the different contractor for the new 2 water treatment plants and submit recommendations to the officer in-charge.  Check our daily, weekly and monthly reports that includes also the water analysis of the raw and product waters of the waste water treatment plants and the water treatment plants.   Inspect the work of the contractor that digs and bore new wells and also in the installation, testing and commissioning of deep well pumps.           Education      Graduate  :   Mechanical Engineering course   1973       FEATI UNIVERSITY   City  ,     Philippines     Mechanical Engineering course        Affiliations     Former member of Philippine Society of Mechanical Engineers       Skills     Electro/Mechanical Skill, Trouble shooting, installation of pipes and pumps, problem solver, design of controls for pumps and motors. installation of swimming pool heaters.    "
AVIATION,"         OUTSIDE MACHINIST       Summary      I am responding, with great interest, to the advertisement for a¬†Carrier Overhaul Network Scheduling¬†position.¬† I would be an ideal match for this position.         I am a 15 year military veteran that served¬†his country with hard work and dedication.¬† I am looking forward to bringing¬†trades to your company, in addition to my extensive professional experience, I have a¬†ton of experience¬†in carrier overhaul planning, scheduling, and administrative skills. My broad background makes me an excellent candidate for this position.        I look forward to meeting with you in person to further discuss my qualification.        Thank you for your time and consideration.                 Work Experience     12/2012   to   Current     Outside Machinist    Company Name   Ôºç   City  ,   State    I am skilled in the installation of propulsion machinery, sea valves, steering gear, anchor handling equipment, elevators, pumps, ventilation fans, and weapons systems.¬† In the process of installing this equipment, experience is gained in the use of math, blueprints, precision tooling, and portable machine tools.¬† I¬†have¬†also become familiar with the procedures for precision line boring, precision alignment of machinery, bearing fitting, machinery assembly, surface machining, precision reaming, and machinery and weapons testing.          11/1996   to   01/2012     Aviation Ordnanceman    Company Name   Ôºç   City  ,   State      While¬†assigned to¬†the USS NIMITZ (CVN 68), from December 1997 to March 2004 as a 3M Zone Inspector during a¬†3 year Refueling Carrier Overhaul period, I was directly responsible for coordinating the efforts between 300 shipyard workers and 25 Navy Officers and Chiefs for¬†over 40 Navy ship zones in which was recognized for maintaining an 85 % on time delivery rate. ¬†  While assigned to the USS CARL VINSON (CVN 70), from April 2004 to January 2007 as the Work Center Control Representative for Weapons Department; I prepared, controlled, documented, planned, and accounted for over 250 work candidates required for reentry work onboard the carrier in the shipyard.¬† Also I coordinated the work activities between the Navy, shipyard, and other subcontractors¬† for multiple systems and equipment that have been expected and turned over to the Navy ahead of schedule.  While assigned to NAS Patuxent River form January 2007 to¬†May¬†2010¬†as the¬†Leading Petty Officer of Armament Weapons Support Equipment,¬†supervising 17 military and 12 contract civilians responsible for custody and upkeep of 309 IMRL¬†items valued at $4.7 million.¬†¬†The 17 personnel assigned process 300 maintenance actions quarterly IAW the Naval Aviation Maintenance Program, to ensure the availability of the Safe and Ready For Issue equipment for 50 tenant commands.¬†‚Äã  While¬†assigned to¬†the USS¬†Harry¬†S.¬†Truman¬†¬†(CVN 75¬†), from¬†May 2010¬†to¬†January 2012¬†as the Ship Safety Petty Officer.¬† Assists the Ship Safety manager in coordinating the implementation of the Navy Occupation Safety and Health (NAVOSH) Program, Traffic Safety Program, Recreational, Athletics and Home Safety Program.¬† Performs administrative and record keeping functions in support of the command safety organization.¬† Identify hazards, unsafe work practices, and health conditions.¬† Assists in the evaluation of workplace hazards, including periodic workplace monitoring.¬† Prepares various safety and mishap reports, maintains hazard abatement program documentation, and¬†aids in mishap investigations,                          Highlights          ¬†Has been maintaining a Secret level security clearance for over¬†10 (2002-2012) years while dedicated to the United States Navy.    ¬†Has been maintaining a Secret level security clearance for over 3 (2012-2016)¬†years while employed for Huntington Ingalls Industries.                       Education     09/21/2012           Tidewater Tech School of Welding          GPA:   3.83 President's Award: June and September, 2012.
Dean's List June and September 2012.     3.83 President's Award: June and September, 2012.
Dean's List June and September 2012.  ¬†  ‚Äã         Skills      Shielded Metal Arc Weld: Flat, Vertical, Horizontal and Over-head position.  Flux Core Arc Weld : Flat, Vertical, Horizontal position. ¬†Administrative, Inspection, Inventory, Maintenance Schedules, Weapons, Navy Publications,¬†Record Keeping, Safety, Schematics, Test Equipment.       "
AVIATION,"         PLANT FULFILLMENT LEADER         Summary    Dedicated leader with comprehension
manufacturing, materials, and inventory experience. Demonstrated the ability to
train, manage, and motivate team members to achieve organizational goals and
objectives.      Highlights          Strategic Planning  Lean Manufacturing Practices  Site Safety  Operational Management¬†      Regulatory Compliance  Training and Development  Procurement and Inventory Control  Budgeting and Cost Reduction            Experience      Company Name    City  ,   State    Plant Fulfillment Leader   11/2015   to   Current
 Provide manufacturing leadership
     in the developing, planning, and implementing of ¬†the master
     schedule.
   Act on all matters pertaining to
     schedules, customer status, and inventory.  Translate, prepare, and assign
     meaningful and functional productivity plans to meet established master
     schedules for customers.
   Assist in the calculation of
     detailed schedules for equipment, materials, and manpower with respect to
     schedule needs versus resource capabilities.
   Work to control inventory levels,
     cycle time, machine loads, and other aspects as required to meet
     schedules.
   Coordinate production control
     specialists.
   Interface between customers and
     shops for prioritization of shop load to meet customer demands.
   Interface with suppliers/vendors to assure realistic and timely delivery of hardware to meet
     schedule requirements.
   Develop, plan, and manage programs
     to meet GE purchasing commitments to Sourcing.
   Manage purchase orders between
     shop and vendors.
   Coordinate all production teams' material status, production priorities, and delivery commitments.
   Effectively communicate to
     external sources, including shops and revenue sharing partners.
   Determine measurement systems to
     be used, inventory levels, schedules, and appropriate system changes.
 Assist in determining manpower
     needs to meet facility measurement and budget goals.
          Company Name    City  ,   State    Production Specialist: Large Combustors & Rotating Parts   12/2011   to   10/2015       Controlled raw material, ensured the minimization of excess/obsolete inventory, oversaw lean manufacturing processes of a subsection in order to increase inventory turns and deliver product requirements to customers.  Tracked, expedited, and managed the logistics of numerous jet engine component parts throughout the manufacturing lines and entire supply chain to meet shipment deadlines.  Coordinated daily with suppliers, vendors, union operators, and internal business leaders to support, forecast, prioritize, and improve production flow in accordance with customer demand.  Drove material input to ensure on time delivery and output schedules to maximize productivity.          Company Name    City  ,   State    Payer Relations Coordinator   10/2008   to   11/2011       Served as the BWPO central contact for the quarterly submission of International Accounts for review to the BWH International Office.  Answered inquiries from the international office, distributed correspondence and payments to appropriate BWPO departments.  Managed functions related to the international collection agency utilized by the BWPO; responds to inquiries from the agency, verified payments received on accounts, coordinated paying of collection fee invoices, managed distribution of status reports to BWPO departments.          Education      Bachelor of Arts  :  Business Management   2008     Curry College  ,   City  ,   State      Business Management        Skills     APS, CAS/IMPACT, CSF, Aviation Supply Chain, Lean Manufacturing, materials,¬†Microsoft Excel, Office, PowerPoint, Word, inventory levels.¬†      "
AVIATION,"         NETWORK ADMINISTRATOR       Summary     Analytical  Network Administrator  adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.        Highlights        Server administration, Technical documentation, Network security, Network management, Data backups, Disaster recovery,  Project Management, LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning Microsoft Office expert   Microsoft Certified Solutions Associate (MCSA) Certificate  DHCP/DNS Ethernet and Firewall proficient  MS Office proficiency  Microsoft Certified Solutions Associate (MCSA):  [Name of Microsoft technology]   Microsoft Certified Technology Specialist (MCTS):  [Name of Microsoft technology]      Exceptional telephone etiquette  Patient and diligent  Troubleshooting proficiency  Windows XP/Vista  Proficient in AVG, Printers, PC Security systems            Accomplishments       Exceeded monthly goals by successfully handling more than  80  trouble tickets per week.          Experience      Network Administrator     Feb 2006   to   Mar 2016      Company Name        Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.  Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.  Secures network system by establishing and enforcing policies; defining and monitoring access.  Reporting network operational status by gathering, prioritizing information; managing projects.  Maximizing corporate network services uptime.  Giving over the phone, email and remote support to customers.  Implementing network security measures to protect data, software, and hardware.  Utilizes Active Directory to manage user accounts, create groups, and computer accounts Administering a Microsoft Windows Server network of servers.  Investigating problems and then making technical recommendations.  Resolving network operational issues.  Installing and testing server software on a variety of platforms.  Professional Accomplishment: Successfully migrated users and computers from Novell NetWare to Microsoft Active Directory Successfully upgraded Windows Server 2003 Server to Server 2008 Successfully upgraded Windows Server 2008 Server to Server 2012 Successfully upgraded network infrastructure and configured Cisco 2950 switches for 66 Federal Contract Towers in the State of Florida Successfully migrated Computers and users from windows XP to Windows 7.        Resolved customer complaints and concerns with strong verbal and negotiation skills.   Trained new employees and explained protocols clearly and efficiently.  .          Troubleshot hardware issues and worked with service providers to facilitate repairs.          Created new account, reset passwords and configured access for users.   Troubleshot hardware issues and worked with service providers to facilitate repairs.   Developed documentation for common processes for both support staff and end-users.         Education        Computer Information System /Network Engineering    Barry University                  Project Management Professional     Florida Atlantic University                  Six sigma GreenBelt    Florida Atlantic University                Certifications    Microsoft Certified Systems Administrator Microsoft Certified Systems Engineer Microsoft Certified Technology Specialist ITIL Foundation V3 Certified Comptia A+ Certification       Skills    A+ Certification, Active Directory, Cisco, hardware, designing, directing, Disaster recovery, email, ITIL, LAN, managing, access, Microsoft Certified, Microsoft Certified Systems Engineer, Windows 7, Microsoft Windows, windows XP, Network Administrator, Network management, Network Hardware, Network Design and Implementation, Network security, Network Troubleshooting, Network, Networking, Novell NetWare, optimization, policies, Project Management, Proxy, Reporting, scheduling, Servers, Six Sigma, switches, system configuration, Technical documentation, phone, troubleshooting, upgrades, Windows Server   "
AVIATION,"         POSTAL SUPPORT EMPLOYEE       Summary    Program Manager & Logistics Specialist
Accomplished veteran of the United States Navy with an extensive background in leadership training, as well as a track record of success in program development, logistics, aviation repair, and operational management. Outstanding performance in all capacities across many years of service, highlighted by numerous awards and commendations. Superior communicator, coach, and leader capable of cultivating key relationships and collaborating with diverse people and entities.      Highlights        Logistics  Training & Development  Safety Compliance  Quality Assurance  Program Management
Policy Development & Implementation  Project Coordination  Aviation Mechanic  Performance Analysis              Experience      Postal Support Employee     Jan 2016   to   Current      Company Name   Ôºç   City  ,   State     Provide analysis & reporting on key safety and quality assurance based measures as well as performance metrics.  Responsible for tracking inventory and procurement reports for management while using the data to create customer and vendor specific action plans.  Demonstrate good customer service skills in providing high quality environment for customers and other team members with a quick and accurate service while showing sensitivity to their individual needs.  Point of contact to make sure the company abides by all regulatory state and federal compliance to ensure we handle each case properly and eliminate liability.         Weatherization Technician Trainee     Jan 2015   to   Jan 2015      Company Name   Ôºç   City  ,   State     Assisted in use and care of weatherization equipment based issues, creating value, maximizing growth and improving business performance, which required extensive use of business knowledge to provide objective advice and expertise.  Prepared customer specific data submittal packages, with the preparation, tracking and following up required to ensure timely service is provided.  Gathered and consolidated technical reports for management while using pertinent data to utilize action plans.  Responsible for quality control in procedural orders and ensuring all necessary maintenance projects and equipment were being utilized to their highest standards.         Aviation Mechanic     Jan 2005   to   Jan 2013      Company Name   Ôºç   City  ,   State     Operated and maintained sophisticated equipment designed for tactical operations while ensuring all equipment was functioning with maximum readiness and performance.  Reviewed and updated testing procedures to ensure safe and successful convoy operations for all designated and personnel resulting in zero incidents and 100% electronic sustainability.  Supported aviation program operations through performing routine maintenance of multi-million dollar valued equipment.  Utilized knowledge of information technology by regularly executing databases and mainframes to ensure all units were supplied with proper materials and equipment in the timeliest manner.         Aviation Repair Supervisor     Jan 1999   to   Jan 2005      Company Name         Oversaw aviation repair program, creating and revising safety standard operating procedures (SOPs), collaborating with multiple agencies to unify systems and implement best practices.  Identified environmental training needs, developed training budget requirements, and managed aviation based inspection records involving procedurally following all government regulatory compliance.  Led mishap investigations and performed daily safety inspections for multiple units, conducting site reviews, performing safety audits, and reviewing reports.  Provided safety indoctrination and education for civilian and military personnel, developing specialized training, regarding OSHA requirements, and hazard control fundamentals and techniques.         Education      System Organizational Maintenance Technician, Tinker Air Force Base,     2004           Aviation Apprenticeship Training, Naval Training Command, IL,     1999           OSHA 30  EPA RRP  DOE Weatherization Tactics
Basic Fire Fighting  Basic First Aid Certification            High School Diploma     1998     Edmondson High School   Ôºç   City  ,   State            Skills    Air Force, Basic, budget, customer service skills, databases, First Aid, government, information technology, inspection, inventory, regulatory compliance, Logistics, mainframes, materials, Mechanic, Naval, Organizational, Performance Analysis, personnel, Policy Development, procurement, Program Management, Project Coordination, quality, quality assurance, quality control, quick, reporting, Safety, Technician      Additional Information      AWARDS & HONORS DynCorp 5 Year Achievement Award Navy Unit Commendation Navy Meritorious Unit Commendation Navy Battle ""E"" Award Iraqi Freedom Medal, Sea Service Medal (3) NATO Medal Global War on Terrorism Medal Kosovo Campaign Medal Enlisted Aviation Warfare Specialist      "
AVIATION,"         AIR TRAFFIC CONTROLLER         Summary     Retired Air Traffic Controller with more than 32 years of experience working traffic in the En Route Environment. Performed OJTI, CIC and ERAM SME duties, specializing ERAM automaton.       Highlights          Certified En Route Air Traffic control experience.		   Effective listening.   Adaptable.   Fast learner.		        Strong collaborative team Member.   Application of risk-management Principles.    Learning style assessment.            Accomplishments     Preformed a comprehensive Analysis of the Federal Aviation Administrations En Route Automation Modernization (ERAM) upgrade    I was a member of the Independent Operational Assessment (IOA) team that performed a comprehensive Analysis of the ERAM upgrade to the National Air Space System (NAS). I performed in-depth triage of ERAM anomalies at 16 different ARTCC as an ERAM Subject Matter Expert (SME).  And at times made recommendations, for what kind of adaptations to local Automation could be made to enhance ERAMs performance at a particular facility.        Experience      Air Traffic Controller  ,   08/1983   to   12/2015    Company Name   Ôºç   City  ,   State     While working more than 32 years as an En Route Air Traffic Controller (ATCS) in the En Route environment, I maintained the safe, orderly, and expeditious flow of air traffic in the NAS. I was an expert at various disciplines of air traffic control while maintaining at least the minimum separation standard's, and adhering to procedures and regulation as set forth by the Federal Aviation Administration.           04/2013   to   01/2015      Was a National En Route Automation Modernization (ERAM) Subject Mater Expert (SME) and visited 16 En-Route Air Traffic Control Centers (ARTCC) and identified ERAM anomalies. In addition to documenting ERAM's undesirable process, also recommending adaptation changes that resulted in the desired behavior for the affected facility. When not documenting ERAM anomalies, or consulting on ERAM work-a-rounds, I conducted training of the controllers at the sectors working traffic, concerning ERAM functionality. During my collateral duties as an IOA team member and a National ERAM SME, I was able to maintain my currency every month, and conducted OJT.            09/2008   to   04/2013      Served as a National SME on the FAA's Independent Operational Assessment (IOA) team. As a team member I collected data and collaborated on the final report concerning the operational readiness for ERAM's National Deployment.                                                         28 years of experience working transition sectors from domestic Air Traffic Services to Oceanic Air Traffic services. This airspace required manual coordination on route, altitude and time estimates with Oakland Oceanic sectors; as well as establishing oceanic separation standers for the affected flight before entering an oceanic sector. This Radar-Non Radar environment required me to correlate flight plans with incoming and outgoing tracks, and either terminate or re-identify the flight in a Radar environment.  Worked Arrival and Departure traffic In and out of Seattle-Tacoma International Airport (SEA) for 32 years. This required closely working with a level 5 Approach control, facilitating the separation of aircraft during the transition phase of a flight from the terminal to the En Route environment. This requires a strong working knowledge of geography for expediting flight on their flight plans, while working within flow control restriction, weather, and volume limitations. And before the wide acceptance of GPS navigation this required long range vectoring, which required consideration of weather and traffic situations. Sequenced traffic for Seattle Approach (S46) from high sectors (above FL230) and low sectors (below FL240) as well as converging routes, in sectors that were over the Cascade Mountains, which introduced weather, and train factors.  With 28 years of experience working aircraft in a transitional phase of flight (back and forth from terminal and En Route) I have extensive knowledge and experience with different types of route structures including the new Advanced R-NAV SID's and STAR's with their descend and climb via phases of transitioning to and from the En Route to Terminal environment. As well as more conventional types of En Route navigation like Jet routs, victor airway, ""Q"" routs, ""K"" fixes, as well as point-to point GPS/RNAV/ Latitude/longitude Navigation, and conventional SID's and STAR's.  I worked daily military training flights on IR and VR routes, airspace reservation both moving ALTRAV and special Use airspace (SUA). I have experience with Naval (P3, F18, E2, A6 and EA6 aircraft, Air force (F16, F15, F4, C17, C141, KC35, B2 and B52), Army (A10, UH60, and AH64), and Air National Guard (F4, F15 and F16) and their missions. The sectors I was certified on had Naval, Air force, and Army bases and a joint civilian/Air National Guard base. My experience involves clearing fighters into and recovering fighters from special use airspace, as well as air refueling missions and helicopters for the Army back and forth from base to training grounds.  Controlled cross border flights between the USA and Canada for over 32 years. Experience includes passing manual time estimates, flight plans, and making and taking manual hand offs via voice calls. Also experience at some of the limitations of CATTS (the Canadian version of ERAM) and ERAM's interfaces are.  Have 32 years experience providing approach control services at uncontrolled, and tower controlled airports. One of the tower-controlled airports was Paine Field in Everett, WA. Pain field (PAE) is a key airport in the Boeing Company manufacturing process, and worked closely with Boeing in their testing and certification process for new airplanes. Also Pain field is an airport that many new pilots would go and do multiple practice approaches for training. This environment meant the traffic pattern at Paine field had a large variety of aircraft, Large commercial aircraft, navy fighters and small single engine trainers, this required the  separation and sequence the traffic but apply wake turbulence procedures in many instances. While providing approach control services at PAE, we meet the requirements to use 3NM separation in most of the area. This required vigilantes as to how fare the aircraft was from the RADAR antenna, and adding to the complexity of this particular airspace, was the West side was over water, or low lying land; but the train rose very quickly to the East, required different techniques for lost com or vectoring to the final approach course.  Preformed duties as a SME in Plans and Programs (ZSE-510) consulting on the feasibly of releasing equipment to Airways and Facilities for maintained.  Preformed SME duties in Airspace (ZSE-520) working on letters of agreements with adjacent facilities, as well as airspace changes. During My involvement as an Airspace SME, I was part of a team that was involved in some major sector realignments that facilitated arrivals and departures from the South and East at SEA; as well as traffic transiting between Seattle (SEA) and Portland OR (PDX). During this realignment we also collaborated on procedures and sector alignment for Vancouver Canada (YVR) Arrivals and Departures from the South. Also I was also involved in the initial stages of National High Altitude Redesign.  April 1991 I was certified as a Controller in Charge (CIC). As CIC I was responsible for the same tasks that a First Line supervisor would for dally operations. Assigning work, opening and closing sectors, handling Emergences, and approving leave and shift changes with in prescribed guild lines.  December 1987 I was certified as an On The Job Instructor (OJTI).  November 1986 I Certified as a Certified Professional Controller (CPC) in Area C of Seattle ARTCC. Then in September 1988 I voluntary transferred to Area A at Seattle ARTCC, and became area rated May 1989 until retirement January 2016.          Education        Safety Risk Management   ,  2013              On-The-Job Techniques for instructors   ,  1992              Controller in Charge Training (CIC)  ,  1991     Recertified    June 2015    June 2014   May 2011   November 2000             On-The-Job Instructor Training  ,  1987     Recertified    November 2007   November 2000   January 1992          Associate of Applied Science  :  Manufacturing Engineering       Highline Community Collage   Ôºç   City  ,   State  ,   USA            Affiliations     National Air Traffic Controllers Association       Skills      En Route Air Traffic Controller:  from August 1983 - January 2016   I am very accomplished OJTI that is able to train many different learning  styles  Good listing skills  Good Team Member  Fast learner  Strong understanding of ATC Automation processes  strong understanding of ATC rules and procedures  Expert vectoring and speed control skills     "
AVIATION,"         CONCIERGE/DOORMAN       Summary    Experience working in concierge, military, general office, international & domestic shipping. Excellent interpersonal communication, customer service, and office support skills. Windows/DOS, MS Office, Data Entry, Internet and Internet Research Skills.      Skills          Friendly & Informative with residents, guests, and staff.  Quick to respond.  Strong sense of accountability.  Achieves business and individual developmental goals.  Able to handle medical emergencies & technical problems in a calm and professional manner.  Commitment in outstanding customer service.  Very flexible work ethic.              Experience     11/2014   to   Current     Concierge/Doorman    Company Name   Ôºç   City  ,   State      Provided professional and consistent concierge service to residents, visitors and contractors.  Respond to email communications, answer inquiries and offer suggestions.  Efficiently handle large call volume inquiries from tenants/guests.  Assist with administrative duties such as light copying & fax requests and other requests as needed.  Provide updated information for local restaurants, special events, transportation etc.  Monitor lobby traffic and alerting residents of deliveries and arriving guests.  Provide all other job duties as requested by administrative/management staff.  Record and deliver messages to residents, management, leasing, and relieving concierge.  Provide guests with information on valet and housekeeping services and ensure that additional housekeeping requests are fulfilled.  Activate or deactivate remotes or keys for guests checking in and checking out.         12/2007   to   11/2013     Aviation Ordnanceman    Company Name   Ôºç     State      Handle and service weapons and ammunition carried on Navy aircraft.  Inspecting, maintaining and repairing the aircraft's mechanical and electrical armament/ordnance systems.  Stow, assemble and load aviation ammunition that may include anything from aerial mines and torpedoes to missiles and rockets.  Service bomb, missile and rocket releasing and launching devices, and service aircraft guns.  Assemble and test air-launched guided missiles, and supervise the operation of aviation ordnance shops, armories and stowage facilities.         01/2005   to   11/2007     Office Assistant    Company Name   Ôºç   City  ,   State      Perform receptionist duties when needed.  Maintain trusting relationships with suppliers, customers and colleagues.  Sort and distribute mail in a timely manner.  Resolve office-related malfunctions and respond to requests or issues.  Create and update records ensuring accuracy and validity of information.          Education and Training     Sep 1999     High School Diploma  :   International Business    Jacqueline Kennedy Onassis   Ôºç   City  ,   State      International Business        Skills    administrative, administrative duties, copying, Customer Service, email, special events, fax, Inspecting, mechanical, medical emergencies, mail, office, weapons, Navy, Quick, receptionist, repairing, transportation, typist     "
AVIATION,"         GRADUATE ENGINEER       Summary    Intellectually curious and resourceful
*Great interpersonal skills and ability to communicate effectively at all levels within an organization        Experience     03/2014   to   Current     Graduate Engineer    Company Name   Ôºç   City  ,   State      Developed conceptual plans for two intersections near Jersey Shore University Medical Center, based on traffic data, geometric constraints, and roadway design standards.  Employed knowledge of Microstation, Inroads, Excel, and VBA to efficiently complete miscellaneous tasks, including producing reports, creating visual displays, and generating automated text descriptions.  Applied vehicle turning software (AutoTurn) to analyze intersection design and geometric layout on various projects.  Member of the highway design team on I-295 Direct Connection Contract 3 project; developed grading on complex pavement widening sections, revised vertical and horizontal alignments to meet NJDOT standards, modeled highway sections using CAD (Microstation) and design software (Inroads), and generated plan cross sections.  Coordinated quantity effort across multiple disciplines (Highway, Electrical, Drainage, Utilities) on I-295 Direct Connection Contract 3; used in-house Excel VBA program to collect and organize quantity data, and devised additional VBA macros to optimize the initial setup and printing of quantity calculation sheets.  Designed horizontal and vertical alignments, superelevation constraints, and guide rail for I-280 Ramp 2P bridge deck replacement project.  Worked on multiple roadway resurfacing and maintenance projects; identified critical as-built information to present on plans, and developed ADA compliant grading and geometric layout for pedestrian facilities.         07/2012   to   08/2012     Summer Aviation Intern    Company Name   Ôºç   City  ,   State      Assisted the Port Authority's Manager of Structural Integrity.  Presented summaries of engineering reports to PA technical and non-technical staff.  Compiled and organized Safety and Priority Repair data from numerous inspection reports.  Inspected bridge components alongside members of Port Authority's Engineering Division.  Created details for the repair of longitudinal cracking along roadway, and the remediation of cracked catch basin, as well as cost estimates.  Gathered information on tenant employees to be relocated; generated cubicle plan for new tenant building.          Education     Present     Master of Science  :   Civil Engineering    New Jersey Institute of Technology   Ôºç   City  ,   State      Civil Engineering       October 2013     Bachelor of Science  :   Civil Engineering    Rutgers University   Ôºç   City  ,   State      Civil Engineering 3.7/4.0            Achieved passing score on FE/EIT Exam
*Relevant Courses: Intro to Transportation, Transportation Planning, Transportation Capstone              Interests    Programming, Reading, Creative Writing, Rock Climbing      Languages    Fluent in Spanish.      Skills    ADA, CAD, CSS, design software, EIT, Excel VBA, HTML, inspection, layout, macros, Excel, Powerpoint, Word, Microstation, producing, Python, Safety, Fluent in Spanish, Transportation, Utilities, VBA, visual displays      Additional Information      Interests: Programming, Reading, Creative Writing, Rock Climbing     "
AVIATION,"         LEAN SIX SIGMA BLACK BELT         Summary    Highly skilled and trained professional with over a decade of experience in Administrative, Supply, Security, and Counseling.      Highlights          Lean Six Sigma Black Belt	  Logistical Supply Chain Management                      Adobe Reader	  Microsoft Word      Secret Clearance  Strong verbal communication  Small arms weapons specialist  Firearms safety training  Trained in defensive tactics      Lean Six Sigma Green Belt Certified  Microsoft Office  Microsoft Excel  Microsoft Power Point  Effective team leader  Supply and logistics planning  Extremely organized            Accomplishments      Received Global War on Terrorism Service Medal.  Received Global War on Terrorism Expeditionary Medal.  Received Afghanistan Campaign Medal.  Received 2 Good Conduct Medals over 13 year Military Career.  Received Meritorious Mast while serving as the Supply Night Crew Supervisor during 6 month deployment to Afghanistan.  Received Certificate of Commendation while serving as the Supply High Priority Expediter.  Received Certificate of Commendation while serving as the Supply Accounting Division Subject Matter Expert.  Received 2nd Certificate of Commendation while serving as the Supply Accounting Division Subject Matter Expert.        Experience      Company Name    City  ,   State    Lean Six Sigma Black Belt   09/2012        Responsibilities include:  Demonstrating team leadership, understanding team dynamics and assigning team member roles and responsibilities.  Black Belts have a thorough understanding of all aspects of the DMAIC model in accordance with Six Sigma principles.  They have basic knowledge of Lean enterprise concepts, are able to identify non-value-added elements and activities and are able to use specific tools.         Company Name    City  ,   State    Aviation Supply Specialist   09/2007   to   03/2015       Perform all functions related to providing aviation peculiar supply support, to include financial management, inventory management, material management, facilities and storage management, personnel staffing, and requisitioning procedures.  Duties include validation of customer requirements, processing requisitions, submitting requisitions, initiating appropriate follow-up actions, and processing and delivering material in accordance with all government regulations and procedures.  In addition, aviation supply specialists have an understanding of acquisition procedures, provisioning and requirements determination, material handling procedures, and fiscal accounting and purchasing procedures in accordance with Federal Acquisition Regulations.          Company Name    City  ,   State    Nuclear Security Officer II   07/2005   to   09/2007       Access and visitor control officer; to verify and issue the correct credentials and TLDs.  Armed search officer and armed vehicle search officer; search of individuals and vehicles for prohibited Alan W.  outlined in Nuclear Regulatory Commission (NRC) Reg.  10CFR73.55.  Armed mobile and armed interior patrol officer; maintain surveillance over assigned areas, responding to alarms and emergency situations and accurately reporting on scene assessments to the Security Control Center.  Armed escort officer; responsible for escorting and controlling non-licensee and emergency vehicles and occupants.  Armed response force; stop adversary action threat against SSES.  To prevent penetration into vital areas and to prevent radiological sabotage by use of deadly/non-deadly force.  Armed weapons control officer; inventory, inspection and clearing of weapons.  Ensure safe handling of weapons during issuance and return.  Armed emergency access; to provide all emergency vehicles (ambulances & fire trucks) and emergency personnel to include LLEA (local law enforcement) first aid responders and fireman.  Respond to first aid and fire emergencies.          Company Name    City  ,   State    Aviation Maintenance Administrative Specialist   06/2001   to   06/2005       Maintain aircraft log books, naval aircraft maintenance publications/files, and prepare reports, logs records, directives, and correspondence in an aircraft maintenance and repair activity.  Training as data processing equipment operators, perform duties on data entry equipment, and supervise the maintenance administration functions within the unit.  Set up, operate, and perform minor maintenance on Naval Aviation Logistics Command Management Information System (NALCOMIS) hardware and its associated remote peripheral subsystems.  Analyze control charts, program maintenance and man-hour statistical information to aid the maintenance managers and logisticians in the performance of their assigned tasks.	          Education      Certificate  :  Basic Intructor   2012     Department of the Navy  ,   City  ,   State  ,   United States            Certification  :  Lean Six Sigma Green Belt   2012     Department of the Navy  ,   City  ,   State  ,   United States            Certificate  :  Lean Six Sigma Black Belt   2012     Villanova University  ,   City  ,   State  ,   United States            Certificate  :  Logistics Supply Chain Improvement Practitioner    2011     Department of the Navy  ,   City  ,   State  ,   United States            Skills      accounting  Adobe  Charts  Data entry  Data processing   Financial management  Inventory management   Team leadership  Logistics  Management Information System  Naval, enterprise  Personnel Development   Purchasing  Trainer     "
AVIATION,"         ASSEMBLY MECHANIC       Summary     Aircraft Mechanic with  16¬† years experience. Extensive background in  rotary wing and fixed wing aircraft.         Skills          VISIPRISE, KRONOS, SAP and EWI programs  Blueprints  Fiberglass, composite and sheet metal  Fuel Systems  Powerplant      Blade Track and Balance  Vibration Analysis  Leadership skills  Aircraft Inspection  Flight Controls  Hydraulic Systems  Transmissions            Accomplishments    Awarded (2) Navy Marine Corps Achievement medals. One for the success of the shop I supervised. The second for my Quality Assurance duties.      Experience      Assembly Mechanic   09/2014   to   08/2016     Company Name   City  ,   State       Sheet metal mechanic Boeing 737 fuselage assembly line.  Crew leader of a 3 man team, installing aft fuselage belly skins with minimal quality defects and under the required bar line, at a move rate of (2) units a day.          Flight Inspector   10/2010   to   06/2013     Company Name   City  ,   State       Functional Test QAR V-22/UH-1/AH-1Z  Performed audits on numerous functional test procedures to include: line clearance inspections, final inspections of component installation.  Trained new Inspectors in procedures and aircraft systems.  Tracked and maintained aircraft serialization logs.  Assembly mechanic for V-22 final assembly.  Installed major aircraft components such as engines, rotors, fuel systems, oxygen components, drive systems, EGRESS systems.  Composite repairs.  Worked close tolerance holes.  Used multiple precision measuring tools.          Aviation Machinist Mate   09/2000   to   10/2010     Company Name      Supervised 60 maintainers.  Performed scheduled and unscheduled flight line maintenance of 16 Sikorsky MH-53E's.  Full system QAR.  Aircraft vibration analysis and rotor tracking systems certified.   Performed work center audits on tool control, maintenance publications, FOD program and safety.  Flightline Troubleshooting  Knowledgeable in hydraulic systems, flight controls, sheet metal, power plants, landing gear systems, transmissions, drive systems, composite blade repair, tire and wheel maintenance and fuel systems.  Overhauled F-110 GE Powerplants for the Navy's fleet of F-14's  Overhauled F-404-GE-400 and 402 High Pressure Compressor modules for the Navy's fleet of F-18's  Collateral duty inspector for both engine platforms.             05/1999   to   09/2000     Company Name   City  ,   State       Entry level mechanic T-34 Mentor.  Performed scheduled maintenance.  Introduced to aircraft systems and functions.          Education and Training      High School          Diploma     1999                   Skills      Flightline Maintenance¬†  Intermediate Maintenance  Inspection  Assembly¬†   ‚Äã    "
AVIATION,"         FORCE ANALYST           Summary    Profile	Honorably Discharged Navy First Class Aviation Specialist transitioning from the US Navy to civilian professional with previous experience in criminal justice-- Highly motivated to
leverage ten years of combined experience and education and achievements to a long-term service. Homeland Security Professional who prides in the well-being of all citizens and executes each task with precision and detail.      Highlights          CPR and Child CPR Training  Emergency Planning & Response  SAR/Sexual Assault Awareness  Windows Expertise  Report/Operations Analyst  Public Safety and Security  Background in Supervising/Management  Critical Thinking  Firearms Safety & Handling  Judgment and Decision Making  Personnel and Human Resources  Active Listening                Experience      Force Analyst    May 2013   to   Current     Company Name          Developed and led training programs in preparation for combat.  Served as custodian of classified documents for high-ranking officials while sorting and routing incoming correspondence and messages.  Maintained 100% accountability of all assigned equipment worth more than $120,000, while tracking personnel and supplies within the command.  Communicated urgent orders and directions effectively to team of 20+ personnel.  Prepared reports and correspondence: determine requirements for requisition and control issue of change kits; requisition departmental instructions, forms, and technical data; organize, maintain, and operate technical libraries; perform others duties as required when attached to organization, intermediate, and department maintenance activities or aviation staff command.  Currently working in a position that is generally held by a seasonal administrative assistance taking care of ingoing and outing going calls.  The setting up of Video Teleconfence and making orders on the Defense Travel System.  Developed a cost-saving algorithm to identify corrosion treatment, and special inspection documentation.  Process streamlining verified 239, 967 records and quickly identified those with incorrect documentation.  Lead Navy command Navy and Marine Corp Relief Society by raising 13.644 for active duty services member in need of financial assistance.          Aviation Maintenance Admin/AZ1    March 2009   to   May 2013     Company Name          Ensured system security, database integrity and configuration management was maintained.  Supervised other enlisted active duty members in training while overseeing various job tasks of others.  Optimized NALCOMIS OMA activities and Naval Aviation Logistics Data Analysis for configuration changes, technical directives, work orders, and flight documents.  Operate and manage the Naval Aviation Logistics Command Management Information System data base reports; analyze data pertaining to the history, operation, maintenance, configuration, receipt, and transfer of Naval aircraft and related aeronautical equipment.  Planned programmed and coordinated scheduled and unscheduled maintenance tasks and the incorporation of changes and modifications on/to aircraft and equipment.          Correctional Officer    March 2005   to   March 2009     Company Name   Ôºç   City  ,   State      Physically restrained individuals when disturbances required physical intervention.  Escorted inmates to and from cells, court, hospitals and medical appointments.  Maintained the custody and control of 114 inmates housed in maximum security unit.  Observed behavior of residents individually and in group Established healthy relationships and maintained professional boundaries with resident offenders in the institution.  Prepared, processed and maintained forms, reports, logs, records and activity journals.  Recognition & Awards Navy and Marine Corps Achievement Medal.          Company Name          Certificate of Appreciation.          Education      Masters of Arts   :   Homeland Security & Intelligence Studies      Homeland Security & Intelligence Studies        Degree                BA   :   Homeland Security  ,   7/28 /14    Ashford University   Ôºç   City  ,   State      Homeland Security        AAS   :   Process Technology  ,   5/25/08    Lee College   Ôºç   City  ,   State      Process Technology        Certified in first aid/CPR Secret Security Clearance Environmental Course FEMA IS-00100.B Certificate, FEMA IS-00559 Certificate 0817N-Computer Operator AZ-6303 Optimized NALCOMIS System Administrator/Analyst Pre-Service Part I - Correctional Officer  Additional Trainings:	- Weapons Handling Similar Automated Maintenance Situational Training NCCER Training CPR Certified Treasurer for Military MWR On-The-Job Correctional Officer training Maintenance Administration Enlisted Aviation Prepare Specialist Numerous Operation System trainings Journeyman Aviation Computer Programmer (apprenticeship) Contamination Technician                 Skills    administrative, Analyst, Computer Programmer, configuration management, CPR Certified, CPR, Critical Thinking, Data Analysis, data base, database, Decision Making, documentation, financial, first aid, forms, Human Resources, inspection, Listening, Logistics, Windows, Weapons, Management Information System, Navy, Naval, Personnel, Public Safety, routing, Safety, Security Clearance, sorting, Supervising, System Administrator, Technician, training programs, Video   "
AVIATION,"         LEAD AEROSPACE ASSEMBLER         Summary    Accomplished and highly motivated aerospace assembler/technician with a solid history of achievement in completing large structural assemblies, micro/miniature component repair and cable repair for rotary and fixed-wing aircraft platforms. Proficient in interpreting blueprints, working with others and meeting production deadlines. Seasoned leader with experience¬†in tactfully communicating with others in order to train them to be competent at their job.      Skills     Critical Thinking  ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬† ¬†Decision Making  Hand/Power Tools  Thoroughly Inspects Work  Problem Solving  Time Management   Troubleshooting       Experience      Company Name    City  ,   State    Lead Aerospace Assembler   06/2016   to   Current        Trained and led a team of six assemblers to quickly and efficiently build landing gear beams    Ensured¬†all equipment was properly installed and working correctly.     Planned work and determined appropriate tools and equipment needed for the workday.¬†  Processed work orders and prioritized jobs.  Communicated with prior shift to assess work needs for the day.          Company Name    City  ,   State    Aviation Electronics Technician   09/2011   to   10/2015       Adjust, repair, or replace malfunctioning components on assemblies
or circuit boards by using hand tools or soldering irons.  Test and troubleshoot instruments, components and assemblies, using multimeters.  Connect components to assemblies such as transformers, relays, switches, in-flight refueling systems,
etc.  Read and interpret maintenance manuals, technical publications, and engineering diagrams to determine
the feasibility and method of repairing defective components.  Keep records of maintenance and repair work.  Coordinate work with engineers, technicians and other aircraft maintenance personnel.  Inspect completed work to certify that maintenance meets standards and that aircraft are ready for
operation.          Education and Training        Administration of Justice   2018     College of the Canyons  ,   City  ,   State        Projected Graudation Date: Summer 2018          Certificate     2012     Naval Fleet Training Center  ,   City  ,   State        Micro-miniature Electronics Repair          Certificate     2011     Center for Surface Combat Systems  ,   City  ,   State        Miniature Electronics Repair          Certificate     2011     Naval Air Technical Training Center  ,   City  ,   State        Aviation Electrician's Mate Strand          High School Diploma     2010     Diamond Ranch High School  ,   City  ,   State           "
AVIATION,"         INSTRUCTOR/WRITER                 Experience      Instructor/Writer    February 2013   to   Current     Company Name   Ôºç   City  ,   State      Conducted student training Administering Maintenance instruction in all airframe systems associated with the UH-60 A/L helicopter in a combination of subjects to include: Construction & Mission Capabilities, Contemporary Operational Environment, Shop and Flight Line Safety, Hazardous Material Program, Common and Precision Tools, Hardware and Safety Devices, Ground Support Equipment & Aircraft Ground Handling, Troubleshooting, Functional Users Manual for the Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical and Fuel systems, Main Rotor system, Tail Rotor and Drive systems, Power Plant, Hydraulics and Flight Controls, Utility systems, Inspections and Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation for Shipment, Quality Assurance and Flight Regulations.  Administered performance evaluations in all airframe systems associated with the UH-60 A/L helicopter in a combination of subjects to include: Construction & Mission Capabilities, Contemporary Operational Environment, Shop and Flight Line Safety, Hazardous Material Program, Common and Precision Tools, Hardware and Safety Devices, Ground Support Equipment & Aircraft Ground Handling, Troubleshooting, Functional Users Manual for the Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical and Fuel systems, Main Rotor system, Tail Rotor and Drive systems, Power Plant, Hydraulics and Flight Controls, Utility systems, Inspections and Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation for Shipment, Quality Assurance and Flight Regulations.  Prepared and reviewed lesson plans, course materials, references, training aids, briefings, slides, and presentations in all airframe systems associated with the UH-60 A/L helicopter in a combination of subjects to include: Construction & Mission Capabilities, Contemporary Operational Environment, Shop and Flight Line Safety, Hazardous Material Program, Common and Precision Tools, Hardware and Safety Devices, Ground Support Equipment & Aircraft Ground Handling, Troubleshooting, Functional Users Manual for the Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical and Fuel systems, Main Rotor system, Tail Rotor and Drive systems, Power Plant, Hydraulics and Flight Controls, Utility systems, Inspections and Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation for Shipment, Quality Assurance and Flight Regulations.  Supervisor: Jonathan Hoesley (757-878-5350) Okay to contact this Supervisor: Yes.          Maintenance Supervisor    July 2011   to   November 2012     Company Name   Ôºç   City  ,   State       Managed and coordinated maintenance/production activities of 30 subordinates.  Supervised and provided technical guidance to maintenance personnel performing UH-60 A/L aircraft and subsystem maintenance and evaluated maintenance operations and facilities for compliance with directives, technical manuals, work standards, safety procedures, and operational policies.  Demonstrated continuous effort to improve operations, decrease cycle time and streamline work processes.          Technical Inspector    August 2010   to   June 2011     Company Name   Ôºç   City  ,   State      Inspected, monitored, observed and evaluated maintenance operations to ensure compliance with the latest version of maintenance manuals and to ensure that all documentation is thoroughly and accurately researched and accomplished.  Reported deficiencies and recommended corrective actions.  Ensured established standard procedures are observed for conducting ground tests and preflight, daily, scheduled and unscheduled, special and conditional inspections as well as for safety-related matters such as coordinated efforts to enhance safety, accident prevention, safety stand-down programs and procedure interpretations.  Responsible for the overall operation of the Inspection Department and as such, had final authority to the releasing of airframes, engines, appliances and component parts.          Quality Assurance Evaluator    June 2007   to   June 2010     Company Name   Ôºç   City  ,   State      Served as a Quality Assurance Evaluator (QAE) for the Aviation Center Logistics Command, involving the Aviation Maintenance contract.  Supported the Aviation Training Brigade (ATB) commander's mission to train Army aviators by acting as a liaison between the ATB and the maintenance contractor, coordinated logistical requirements and monitors contractor performance.  Coordinated between ATB and the contractor to resolve any difficulty encountered with maintenance techniques, work accomplishment, technical compliance with directives, or any other support requirements allowed within the contract specifications.  Implemented the Contracting Officer Representative's (COR) quality assurance plan by performing quality assurance plan by performing quality assurance inspections (Quality Assurance Evaluation Surveillance Plan (QAESP) and evaluations of contractor performed aircraft maintenance and repair (Aircraft Availability Inspection (AAI) in support of organizational and intermediate maintenance on aircraft types assigned.  UH-60 Blackhawk 3 years.  Supervisor: Bill Hensley (334-255-0717).  Okay to contact this Supervisor: Yes.          Education      Technical or Occupational Certificate   :     3 2009    North Central Institute   Ôºç   City  ,   State  ,   United States            GA-101 General-Airframe Job Related Training: Instructor Certification for UH-60 A/L Helicopters, 15 May 2013 Cadre Training Course(CTC), 08 March 2013 UH-60 M Helicopter Course, 21 March 2014 UH-60 A/L Helicopter Repairers Course, 02 October 1998 Fundamentals of Systems Acquisition Management ACQ101 Section 308, 01 November 2007 Risk Management CLM017 21 March 2008 Production, Quality & Manufacturing Fundamentals PQM101 Section 302, 18 March 2008                 Personal Information    (*) Indicates professional reference      Skills    streamline, Army, Hardware, CTC, documentation, Functional, Hydraulics, instruction, Instructor, Logistics, materials, monitors, organizational, personnel, policies, presentations, processes, Quality, quality assurance, Risk Management, Safety, Supervisor, technical manuals, Troubleshooting      Additional Information      (*) Indicates professional reference     "
AVIATION,"         FIELD PROJECT SUPERVISOR       Summary    Administrative aviation logistics professional with 26 years' experience working in the military sector including 20 years' operating in a supervisory position. Tracked and managed U.S. Navy and Marine Corps aeronautical logistics assets performing above and beyond the requirements of the Military Occupational Specialty (6046/6047).  Additional roles include management, personnel development, and quality assurance.
Outstanding leader and team builder; established and managed programs; coached and mentored personnel.  Exceptional technical and technology skills.  BA in Human Resources Management.      Skills          Secret Clearance.  E-commerce  Supply Chain Management  Logistics Management  Microsoft Office Suite  NTCSS  SAP  Technical Publications  Technical Writing  Six Sigma Green Belt  Maintenance Administration              Experience     01/2015   to   Current     Field Project Supervisor    Company Name          Managed U.S.  Naval Aviation Logistics Command Management Information System, Optimized-Organizational Maintenance Activity (NALCOMIS OOMA) implementations, operation, and training for 7 diverse tactical aviation units comprised of more than 48,400 Naval aircraft systems, parts and publications worth more than 11 billion dollars.  Organized and managed compliance, inspections, and repairs for more than 19,500 logistic components installed on 130 U.S.  Naval aircraft and ejection seats and 260 engines.  Generated and released over 400 critical U.S.  Naval aircraft, engine, and summary analysis reports for 130 aircraft, ejections seats, and 260 engines to assist higher headquarters in strategic planning.  Developed numerous spreadsheets that assisted the Marine Corps Aviation Branch to streamline the in-service repair process for 130 U.S.  Naval aircraft and increase asset readiness goals by 20%.  Successfully managed 7 critical aviation programs completing 12 logistics inspections necessary to conduct combat operations.  Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans.  Develops and directs one or more work streams of cross-functional store planning projects in all formats.  Directs Associates, including managers, on process and procedures for Facility set-up projects, including
          reviewing new modular plans, planning merchandise placement based on modular requirements, and advising on
          assigning additional staff to assist to ensure Company and Facility goals are met.  Drives and monitors sales and project budget.  Drives the implementation of real estate plans for project facilities (for example, remodels, new stores,
          relocations, new formats, expansions).  Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.  Models, enforces, and provides direction and guidance to Associates on proper Customer service approaches and
          techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company
          guidelines and standards.  Additional Information
U.S Marine Corps.         01/2012   to   01/2015     Aviation Implementation Manager Master Sergeant    Company Name   Ôºç   City  ,   State      Managed project logistics for Naval aviation and ship software system assets.  Supervised project staff.  Monitored project progress.  Prepared status reports.  Managed project deliverable documentation for compliance and accuracy.  Provided functional and follow-on support for software systems and assets tracked
U.S.  Marine Corps.         01/2002   to   01/2012     Aviation Administration Manager Staff Sergeant Gunnery Sergeant    Company Name   Ôºç   City  ,   State      Maintained Government Aviation Logistics Information Systems and databases.  Scheduled, tracked, and requisitioned aircraft components and systems for Naval Aviation compliance.  Performed data entry screening for compliance of U.S.  Naval aircraft, ejection seat, and engine repair compliance.  Developed and maintained aviation metrics, logistic reports, process documentation, and safety records to support unit operations and planning.  Gathered, organized, and analyzed aircraft logistics component discrepancies to develop solutions.  Developed logistical training procedures, guides, and course materials, such as handouts or visual aids.  Oversaw all safety standards, occupational safety, and safety affairs on the job.         01/1987   to   01/2012     Aviation Administration Program Manager/Data Analyst Sergeant Staff Sergeant Gunnery Sergeant      Maintained Government Aviation Logistics Information Systems and databases.  Distributed maintenance schedules and logistics work orders to the maintenance departments.  Verified source logistics data for completeness and accuracy.  Computed and analyzed aviation logistics data, using statistical formulas, computers, and calculators.  Completed configuration management actions such as compliance discrepancies during flight operations, special logistics inspections, and conditional inspections relevant to aircraft systems and components.  Developed, interpreted, and tracked the timely aviation logistics data and reports to support the unit's strategic goals and milestones.          Education and Training     2015     Bachelor of Arts  :   Human Resources Management Business Administration    Ashford University   Ôºç   City  ,   State      Human Resources Management 3.8 Business Administration       2013           Defense Acquisition University   Ôºç   City  ,   State      Ethics Training for Acquisition Technology and Logistics       2012           Defense Acquisition University West Regional Campus   Ôºç   City  ,   State      Contracting Officers Representative       2011     Lean Six Sigma Green Belt Course
Lean Six Sigma Yellow Belt Course
Lean Six Sigma White Belt Course      US Department of the Navy   Ôºç   City  ,   State              Skills    streamline, budget, calculators, configuration management, Customer service, data entry, databases, direction, documentation, E-commerce, functional, Government, Information Systems, Logistics, Logistics Management, maintenance schedules, materials, Microsoft Office Suite, Management Information System, monitors, Naval, occupational safety, Organizational, policies, progress, Publications, real estate, repairs, safety, sales, SAP, Six Sigma, spreadsheets, strategic, strategic planning, Supply Chain Management, Technical Writing     "
AVIATION,"         SENIOR WARRANT OFFICER ADVISOR       Summary    A dedicated and experienced Personnel Manager, Education Administrator, trained in Blackboard development, technical writing, Graduate level platform teaching, and flight instruction. Works well with people at all levels of the organization, including stakeholders, customers, and outside vendors. Self-motivated, innovative, and goal-oriented management professional committed to project accomplishment. Dedicated team player, skilled at mediation and conflict resolution. Flexible Operations Officer and Supervisor, driven to manage the design and development of new training programs and modify existing curricula to meet the needs of participants. Training Instructor, who helps participants obtain knowledge and skills required to thrive in a fast-paced setting. Highly organized Subject Matter Expert in aviation operations and extremely successful at managing people and time. Offers prompt feedback on training assessments, participant behavior, and the overall effectiveness. Professional, detail oriented, administrator motivated to drive projects from start to finish as part of a dynamic team.      Skill Highlights          Upper-level management   Project management  Strategic planning  Quality management  Tactical-level analysis  Reconciliation budget management  Administrative management  Logistics management  Conflict resolution       Secret security clearance   Exceptionally organized   Excellent team-builder     Analytical        Strong attention to detail         Technical writing            Effective time manager        Training specialist Certified  Instructional technologies knowledge            Accomplishments
Managed the complete redesign of the Aviation Warrant Officer Advanced Course, improving the professional education for Army Aviation.    Developed a¬†Blackboard interactive Aircrew Training Program, reducing administration requirement by half.    Developed aviation track-specific training for instructor pilots, increasing their instructional and resource management efficiency for all of Army Aviation.    Revamped the training strategy for the organization's overwater and crewmember qualification programs, reducing training time by 40 days 6o flight hours.    Managed a special operations flight detachment in multiple regional commands throughout Afghanistan, coordinating and executing over 250 Air Assault operations while amassing over 3100 accident free flight hours.    Developed the standard operating procedures for conducting Low Cost Low Altitude operations adopted by the 101st Aviation Sustainment Brigade, which improved the efficiency of¬†hazardous aerial resupply operations.                Experience      Senior Warrant Officer Advisor   05/2016   to   Current     Company Name   City  ,   State       Supervisor:    Joseph Hodgson;  joseph.j.hodgson.mil@mail.mil           Responsibilities:    Served as a senior training manager, responsible for¬†course management documents, Programs of Instruction, Course Administrative Data, Individual Training Plans, and training materials to include: lesson plans, audio visual aids, computer assisted instruction, computer based instruction, training support packages, student evaluation plans, test items and multimedia products.    Ensured the integration of professional knowledge of theories, principles, and techniques of education, new instructional technology, and doctrinal and organizational changes for Aviation (enlisted, officers, and warrant officers career fields).  Performed and oversaw analysis, design, development, and evaluation of courses.  Led needs analysis for long-range training plans/requirements; conducting threat, doctrine, and mission analysis involving literature review and data collection to compile total task inventory.  Conducts job/duty analysis to establish total individual task inventory and performs critical individual task analyses to identify task performance specification.  Prepares written reports, identifying problem areas and viable solutions for the development of recommendations to modify course curricula, training material, instructional techniques, etc.          Aviation Warrant Officer Advanced Course Manager   04/2015   to   05/2016     Company Name   City  ,   State       Supervisor:  Daniel O'Donnell;  Daniel.j.odonnell8.mil@mail.mil   ‚Äã   Responsibilities:    Supervised and certified instructional faculty and staff; ensuring they remained current with interactive multimedia, advanced educational and technology techniques.  Provided development counseling and mentorship for faculty and staff, which facilitated team cohesion throughout the organization.  Mentored teachers through non-evaluative, non-judgmental coaching that builds self-directedness and internal capacity for planning, self-assessment and reflection.  Managed program of instruction, ensuring the successful implementation and continuation of the academic program.  Assessed education needs to address the school's student achievement priorities/goals
across various groups through design, development, and administration of multiple data collection methods (e.g.surveys, questionnaires, and observations).  Analyzed courseware to identify training and education gaps, and provide guidance and direction for the development of intervention strategies and incorporation of rigor.  Enforced and ensured program followed organizational and federal guidelines, specifications, policies, and procedures.  Provided direct oversight and vision for the programs technological or educational needs and goals.  Secured funds through annual budget meetings, grant writing and other means.  Collected and analyzed feedback data to determine effectiveness and feasibility of courseware and technology.          Aviation Warrant Officer Advanced Course Senior Small Group Leader & Instructor/Writer   05/2013   to   04/2015     Company Name   City  ,   State       Supervisor:  Kevin Ryan;  kevin.e.ryan8.mil@mail.mil   ‚Äã   Responsibilities:    Developed a collaborative model of co-teaching, observation, dialog, and lesson demonstration to analyze and reflect on practices to promote quality instruction and positively affect student learning.  Provided interactive distance and resident multimedia instructional research, design, development, implementation, training, and assessment capabilities within the United States Army Aviation Center of Excellence (USAACE).  Integrated professional knowledge of theories, principles, and techniques of education, new instructional technology, and doctrinal and organizational changes for Army Aviation career fields.  Instructed training covering flight planning and reporting, aircraft scheduling and movement, tactical procedures, flight records, and administration.  Established training methods, techniques and tools in order to design and develop training courses and materials, evaluate training programs, and complete special projects.  Managed individual segments of procurements, providing clear, detailed, and specific instruction, as the organization's purchase cardholder.          Battalion Standardization Pilot   06/2012   to   05/2013     Company Name   City  ,   State       Supervisor:  Scott Halter;  scott.m.halter.mil@mail.mil   ‚Äã   Responsibilities:    Advised the commander on the need for new and/or revised policies and makes policy recommendations based on data and input from staff and advisory committees.  Conducted special studies requested by the Commander.  Provided advice and leadership to company commanders and instructor pilots regarding employee development.  Directed the employment and assignment of new pilots and coordinated training activities.  Advised the commander regarding the leave, classification, retirement, resignation, promotion, suspension of assigned pilots.  Evaluated work performance of subordinates.  Arranged for the evaluation of each staff member and identifies appropriate opportunities for continued professional development.  Identified developmental and training needs of employees, providing or arranging for needed development and training.          Company Standardization Pilot   06/2010   to   06/2012     Company Name   City  ,   State       Supervisor:  Christopher Klick;  Christopher.e.klick.mil@mail.mil   ‚Äã   Responsibilities:    Managed and provided technical supervision on the organizations Aircrew Training Plan (ATP), comprised 90 employees.  Evaluated work performance of subordinates.  Advised the commander regarding the leave, classification, retirement, resignation, promotion, suspension of assigned pilots.  Arranged for the evaluation of all employees and identified appropriate opportunities for continued professional development.  Identified developmental and training needs of employees, providing or arranging for needed development and training.  Maintained a high level of technical and tactical proficiency in all aspects of helicopter operations.  Developed and managed an accelerated program of instruction for aerial gunnery, which successfully trained and qualified employees in a 1/3 of the normal time; saving the organization an estimated $100K.          Senior Instructor Pilot, Training Instructor, & Instrument Examiner   12/2003   to   06/2010     Company Name   City  ,   State       Supervisor:  Paul Flanagan;  paul.r.flanigen.mil@mail.mil      Responsibilities:    Supervised training and education for 40 employees.  Maintain employee's Individual Aircrew Training Folders, responsible recording and cataloging of essential training information.  Identified developmental and training needs of employees, providing or arranging for needed development and training.  Evaluated work performance of subordinates.  Planned and executed over 250 complex operations, requiring the coordination with joint military and State organization.  Managed challenging flight operations all over the world.  Managed a remote, surgical strike force of 20 personnel and $156 million of equipment, responsible for the transportation of personnel to multiple hazardous locations.  Developed the operational procedures for conducting Low Cost Low Altitude (LCLA) aerial resupply, resulting in the organizations improved efficiency and operational fuel cost savings of $4,750.  Maintained a high level of technical and tactical proficiency in all aspects of helicopter operations.          Facility Training Manager   09/1999   to   10/2002     Company Name   City  ,   State       Supervisor:  Luis Labrador;  luis.j.labrador.mil@mail.mil      Responsibilities:    Supervised programs, to train and evaluate traditional Aeromedical Evacuation Technician proficiency and competency, and provide ground and flight instruction for developing and upgrading the skills of traditional Aeromedical Evacuation Technicians.  Planed, organized, and implemented programs, policies, and procedures designed to ensure unit readiness for wartime tasking capability.  Established and was responsible for on-the-job (OJT) training, the sustainment-training program for junior personnel, proficiency training, and acted as trainer and certifying official.  Provided emergency care as required to stabilize patient and arrange for transfer of care to an appropriate facility for the level of care needed.  Worked closely with allied health professionals to utilize and coordinate the services of other health care professionals in the management of the patient's medical, physiological and social issues.          Medical Supervisor   01/1996   to   09/1999     Company Name   City  ,   State       Supervisor:  Kevin Higley;  kevin@cdcmedical.com      Responsibilities:    Responded to accidents and other emergencies involving injury and illness, which sometimes may be life threatening.  Provided prompt initial care to significantly increase patient survivability and reduce the possibility of long-term serious injury.  Performed basic emergency medical treatment.  Administered cardiopulmonary resuscitation on patients through various techniques such as, intravenous (IV) insertion, intubation and drug administration.  Operated emergency or patient transport vehicles.          Education      Bachelor of Science  :   Aeronautics   07/2015       Liberty University   City  ,   State  ,   United States     158 Semester hrs. 4.0 GPA        Professional Affiliations     Life Member - Disabled American Veterans
  Member - Army Aviation Association of America  Life Member - Order of Saint Michael        Interests     Coaching youth athletics  Outdoor activities (e.g. hunting, fishing, hiking)  ‚Äã  ‚Äã       Qualifications        Commercial Pilot License  CH-47D Instructor Pilot  CH-47F Instructor Pilot  Rotary-Wing Instrument Flight Examiner  National Registry Emergency Medical Technician - Basic  Advanced Cardiac Life Support Provider  Prehospital Trauma Life Support Technician  Department of Transportation National Highway Traffic safety Administration emergency Vehicle Operator  Army Basic Instructor  Small Group Instructor Trainer  Facility Training & Development Specialist  Survival Escape Resistance & Evasion  Blackboard Instruction 101          Additional Information      Published Works:    Aviation Digest Volume 4/Issue 1, March 2016,  Aviation Warrant Officer Advanced Course: Honing Army Aviation's Primary Warfighters.   Army Aviation Association of America Magazine, March 2016,  Aviation Warrant Officer Advanced Course Restructure.     Flight Hours:    Total Flight Time - 3200  Total NVG Time - 2182.4  Total Flight Instructor Time - 1284.7  Total Instrument Instructor Time - 115.6  Total Pilot Hood, Simulator & Weather Time - 432.8  Total Combat Mission Time - 1892.9    Awards:    Meritorious Service Medal - 2  Air Medal - 6    Software:    Aviation Mission Planning System  Army Training Requirements & Resources System  Aviation Resource Training System  Centralized Aviation Flight Records System  Resident Individual Training Module System  Falcon View  GPS Flight Procedures  HTML/HTML5          "
AVIATION,"         AIRCRAFT SALES       Professional Summary    I expect to associate myself with a professionally driven, well-respected organization by pursuing a challenging, responsible, dynamic and rewarding career and applying my academic knowledge, expertise, skills and enthusiasm; which will assist my career development and contribute effectively to the progress of the organization and our society as well. Areas of expertise include investigative policy research and Statistical Analysis, proven ability to interact effectively with employee and the public in a professional manner. Great team leader with strong organizational skills and formidable work ethic. Seventeen years construction management experience, with industrial and commercial construction jobs valued from four million to hundreds of millions of dollars. Last six years of construction as an owner operator of an Industrial Welding Company. Retired from Ironworkers Local Union 118 Sacramento on December 7, 2001. Went back to school to Utah Valley University in 2005 received a Bachelor degree as a Professional Pilot and A Master's Degree from Arizona State University on December 19, 2012 with a Master's of Science Technology Aviation Management (Human Factors). Supervisory Skills Able to multitask in different areas:Crew resource managementGroup team leader Aviation Research and Statistical Analysis Task oriented to help improve safety and efficiency in day ¬≠ to ¬≠ day operations. Proficient with the FAA and Department of Transportation standards and regulations that cover Flight rules (FAR and CFR (s)) and Public Airport policy Competent in computer data processing concepts Proficient with verbal communication and visual communication techniques for various programs. Professionally educated to gather information about the human abilities, limitations and characteristics and applying it to tools, machines, systems, tasks, jobs, policies, and their environments to produce a safe, comfortable and effective work environment. Competent to better understand how humans are able to safely and efficiently integrate with technology. With this knowledge one can translate this experience into design, training, standards and policies and to help reinforce individual performances Well versed with, SPSS, Excel, Power Point and some R.       Skills                    Work History     02/2013   to   Current     Aircraft Sales      Company Name   ‚Äì   City  ,   State      Research aircraft in various advertisement media.  Investigate currency of aircraft within the FAA aircraft data registry.  Research and investigate if each aircraft is compliant to FAA (FARS and CFR)/DOT standards.  Research and analyze each component on each aircraft.  Research and investigate aircraft bluebook for price differentials.  Help create an appraisal for each aircraft.  Photo each aircraft and their respective log books for the use of advertisement and to make sure the records are current with proper maintenance and proper weight and balance.  Help with advertisement and facilitate the sale of each aircraft.        01/2012   to   05/2012     Internship      Company Name   ‚Äì   City  ,   State      Airport Safety Inspections (Daily, Weekly and Monthly)   ¬†Investigate, research and analysis of loss of customer retention and fuel purchase income.   Uphold current State Aviation Laws Revision and New Aviation tax laws Investigate, research and analysis of loss of customer retention and fuel purchase income.      Authored a new written policy for Line Crews Safety Gear (Vest) and designed them Hess Steel Company ¬≠ C- 60 Licenses.         Owner - Operator      Company Name          Supervised and directed crews from four to twenty¬≠seven ironworkers.         Certified Commercial Welder       Completed OSHA Safety Training Course.  UNION IRONWORKERS: LOCAL 118, SACRAMENTO CALIFORNIA Supervised and managed crews from 3 to 40 men.  Supervise Jobs from tens of thousands to multi¬≠million dollars buildings.  Supervised on ¬≠ Powerhouses, High Rise buildings, Construction of State Prisons, Highways, Water Treatment Plant, Bridges, and Airports, etc.  Commercial construction Industrial construction Plan reading Work Breakdown Structures (WBS), Coordinate ground-up projects Subcontractor recruitment/supervision Enforcement of codes and safety regulations Read structural engineering drawings Job site supervision & safety Workflow & project scheduling.         Education          Graduate Degree  :       Arizona State University (ASU)   -   City  ,   State               Master  :   Science Technology Aviation Management - Human Factors    GPA:   GPA: 3.5/4.0   Science Technology Aviation Management - Human Factors GPA: 3.5/4.0 Applied Project - (FAA Sponsored) - Title: INVESTIGATION AND ANALYSIS OF 14 CFR PART 67 AND AME GUIDE 47 BEFORE AND AFTER POLICY CHANGE Course Work 33 Units:Aviation LawAviation Labor RelationsInternational AviationAviation Safety and Human FactorLaw and EthicsIntermed StatisticsAirport Planning and DesignResearch Techniques and Applications      4 2010     Bachelor of Science  :   Aviation Science Aviation     Utah Valley University (UVU)   -   City  ,   State     GPA:   GPA: 3.67/4.0   Aviation Science GPA: 3.67/4.0 Aviation Professional Pilot Program ¬∑ Course Works of 120 Units plus General Ed.:Air Transportation ManagementAviation LawCrew Resource Management/Human FactorsSafety and Professional SeminarsIntroduction to Aviation SecurityAviation Insurance/Risk ManagementCorporate Aviation ManagementAirport ManagementGround Training:Private, Instrument, Commercial, Ground InstructorFlight Training:Private, Instrument, Commercial, Flight InstructorTheory of Instruction      4 2008     Certified InstructorAir Traffic Control  :   General Education     Columbia College   -     State     GPA:   GPA: 3.52/4.0   General Education GPA: 3.52/4.0      12 1982       General Education     American River College   -   City  ,   State     GPA:   GPA: 3.2 /4.0GP   General Education GPA: 3.2 /4.0GP       Accomplishments      Private Pilot Certificate Instrument Certificate Single Engine Commercial Rating Twin Commercial Rating Ground Instructor Rating 20 Hours Sim Time for King Air B200.  Train at Mather Air field with Sim Check.  Welding Certificates.  6010.  7018.  202.  211 Nickel High production flux core.  232.        Skills    Photo, balance, Bridges, C, Dec 7, estimating, Instructor, Instruction, Insurance, Labor Relations, leadership, Law, Works, reading, Read, recruitment, Research, Risk Management, Safety, scheduling, Seminars, Statistics, supervision, tax, Transportation, Welding, Workflow, written      Additional Information      PERSONAL DATA AND ACCOMPLISHMENTS: Brown Belt in Tae Kwon Do Coached Pop Warner Football team to a Super Bowl Championship. Went back to school in 2005 ¬≠ 2012 and received my Bachelor and Master's degree in Aviation Enjoy the outdoors, spending time with my family, Scuba Diving (since 1975), Flying General Aviation Airplanes Restore Antique Cars Avid Motorcycle Rider. Volunteer with Tuolumne Recreation Department Coaching ¬≠ Soccer, Baseball, and Football. Coached Middle School Boys/Girls Basketball (6th, 7th, & 8th graders)     "
AVIATION,"         PLANNER/SCHEDULER       Summary     Highly motivated, effective communicator and problem solver. Works well with team members and groups from diverse backgrounds. Pursuing an exciting new career in the health field.        Highlights         Certified Nurse Assistant  Strong verbal communication skills  Strong written skills   Green belt qualified for Lean Sigma     CPR certified  Microsoft Office Suite  Strong attention to detail  Effective time manager            Accomplishments     Achieved Sailor of the year for NAS Oceana Virginia Beach, Va 1999  Achieved 4 Naval Achievement Medals   Advanced from Field work for Chevron Coalinga to Maintenance Planner in under 1 year.          Experience      Planner/Scheduler     Nov 2011   to   Jan 2015      Company Name   -   City  ,   State     Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.  Monitor employees' work levels and review work performance.  Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions.  Investigate accidents or injuries and prepare reports of findings.  Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results.  Develop, implement, or evaluate maintenance policies and procedures.  Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.  Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.  Requisition materials and supplies, such as tools, equipment, or replacement parts.  Participate in budget preparation and administration, coordinating purchasing and documentation and monitoring departmental expenditures.  Meet with vendors or suppliers to discuss products used in repair work.  Compute estimates and actual costs of factors such as materials, labor, or outside contractors.  Confer with personnel, such as management, engineering, quality control, customer, or union workers' representatives, to coordinate work activities, resolve employee grievances, or identify and review resource needs.  Develop or implement electronic maintenance programs or computer information management systems.         Maintenance Head operator     Oct 2010   to   Nov 2011      Company Name   -   City  ,   State     Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices.  Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate.  Inspect, operate, or test machinery or equipment to diagnose machine malfunctions.  Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary.  Inspect drives, motors, and belts, check fluid levels, replace filters, or perform other maintenance actions, following checklists.  Clean or lubricate shafts, bearings, gears, or other parts of machinery.  Record type and cost of maintenance or repair work.  Repair or replace defective equipment parts, using hand tools and power tools, and reassemble equipment.  Align and balance new equipment after installation.  Train and manage maintenance personnel and subcontractors.  Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions.  Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results.  Develop, implement, or evaluate maintenance policies and procedures.  Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs.  Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.  Requisition materials and supplies, such as tools, equipment, or replacement parts.         Aviation Machinist Mechanic      Dec 1990   to   Dec 2006      Company Name   -   City  ,   State     Implement airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation.  Monitor the arrival, parking, refueling, loading, and departure of all aircraft.  Train operations staff.  Read and interpret maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components.  Inspect completed work to certify that maintenance meets standards and that aircraft are ready for operation.  Conduct routine and special inspections as required by regulations.  Examine and inspect aircraft components, including landing gear, hydraulic systems, and deicers to locate cracks, breaks, leaks, or other problems.  Replace or repair worn, defective, or damaged components, using hand tools, gauges, and testing equipment.  Measure parts for wear, using precision instruments.  Test operation of engines and other systems, using test equipment such as ignition analyzers, compression checkers, distributor timers, and ammeters.  Obtain fuel and oil samples and check them for contamination.  Reassemble engines following repair or inspection and reinstall engines in aircraft.  Read and interpret pilots' descriptions of problems to diagnose causes.  Examine engines through specially designed openings while working from ladders or scaffolds, or use hoists or lifts to remove the entire engine from an aircraft.  Remove or install aircraft engines, using hoists or forklift trucks.  Inventory and requisition or order supplies, parts, materials, and equipment.  Communicate with other workers to coordinate fitting and alignment of heavy parts, or to facilitate processing of repair parts.  Confer with other supervisors to coordinate operations and activities within or between departments.  Plan and establish work schedules, assignments, and production sequences to meet production goals.  Inspect materials, products, or equipment to detectdefects or malfunctions.  Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.  Keep records of employees' attendance and hours worked.  Requisition materials, supplies, equipment parts, or repair services.  Maintain operations data, such as time, production, and cost records, and prepare management reports of production results.  Confer with management or subordinates to resolve worker problems, complaints, or grievances.         Education      High School Diploma     Jun 1989     SOUTH ALBANY HIGH SCHOOL   -   City  ,   State            Technical Training  ,   Certified Nurse Assistant     Westhills College   -   City  ,   State  ,   USA    Continuing Education to Complete BSN. with a transfer to Fresno State.         Skills     State Certified Nurse Assistant  Green Belt for Lean Sigma  Health Care provider CPR qualified    "
AVIATION,"         FINANCIAL TECHNICIAN       Summary     Diligent and driven Financial Technician who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.       Highlights          Fiscal budgeting knowledge  Analytical  Effective time management  Inspiring team leader  People-oriented  Safety-oriented  Production scheduling  HAZMAT training        Strong communication skills  Accounting operations professional  Natural leader  Exceptional problem solver  Customer-service focused  Flexible  Reliable            Accomplishments       ¬†   Accounting Skills ¬†   Operated computers programmed with accounting software to record, store, and analyze information.     Auditing ¬†   Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations.      Accounting Skills ¬†   Operated computers programmed with accounting software to record, store, and analyze information.     Training ¬†   Responsible for providing vision and guidance to a group of 8 employees, training them on sufficient project plans and procedures.   Supervision   Trained civil service workers to perform general warehouse duties to Trident Refit Facility standards.         Experience      Financial Technician   05/2010   to   Current     Company Name   City  ,   State       Verified and reconciled budget accounts for 8 various class submarines totaling over 20 million dollars annually.  Reviewed and updated daily, and monthly BOR (Budget Operating Report), and OPTAR (Operating Target Report).  Perform weekly safety training and maintain a safe working environment for 8 personnel during normal working hours.  Ensure all obligated expenditures are in agreement with the monthly financial, and unfilled order listings.  Utilize the following Navy accounting systems; Standard Account Systems, Fleet (STARS FL), Submarine and Logistics Data Base (SLDB), One-touch, WEB LIPS, VLIPS, ERP.          Material Handler   10/2006   to   05/2010     Company Name   City  ,   State       Performed various duties that involved analytical or managerial work associated with receiving, handling, maintaining and controlling material.  Controlled the combination to the walk in vault were Classified Material is kept until properly turned over to the appropriate personnel.  Handled and stored the following material:  Level 1/Sub-Safe Material, Naval Reactor Plant components, Strategic Weapons Systems material, Trident planned Equipment Replacement (TRIPER), Depot level Repairable (DLR).  Properly training new employees on the safe use of MHE (Material Handling Equipment) while offloading trailers trucks, flatbed trucks.          Storekeeper First Class   02/2003   to   10/2006     Company Name   City  ,   State       Review and place emphasis on various management reports and computer files for identification and correction of errors/exception codes; make judgmental decisions on the analysis of each issue involved; choose a course of action to resolve, correct, and update Submarine Logistic Database (SLDB) information.  Work independent, communicate and liaison with Inventory Control Point, Defense Logistics Agencies, General Service Administration, Fleet Industrial Supply Centers, other government and commercial agencies as well as the global submarine community.  Worked as Boat Monitor for 2 Trident Submarines.  Job also consisted of performing requisitions boat drops, monitoring submarine requisitions, updating current status and completion data.  Order and tracking high priority requirement for timely completion of submarine refit and emergent repair period.  Interpret and apply instructions and related data, i.e., Federal, Department of Defense, and Naval Supply System /regulations, policies, methods, and procedures related to inventory management, traffic, storage and issue processing.  Responsible for material management such as: initial planning, provisioning and requirements determination; acquisition and distribution; accountability; and ultimate issue for consumption, retention or disposal.  Knowledge of acquisition processes, automated records and control systems, carcass tracking, material substitution criteria as well as storage, issue and disposal processes is required.          Database Administrator, Aviation Storekeeper Second Class   03/1999   to   03/2003     Company Name   City  ,   State       Database Administrator for the Naval Aviation Logistic Command Information System (NALCOMIS) aboard the USS Kearsarge (LHD-3) for 3 years.  Assigned to the Aviation Supply Division(S-6), Aviation Intermediate Maintenance Department (AIMD).  Expedited material ordered from the Marine Group Aviation and ground support using various supply systems and listing; Fed Log, ICP, Aviation Material Maintenance Repair Listing (AMMRL), Intermediate Material Repair List (IMRL).  Performed storeroom inventory inspections of 12 storerooms throughout the ship USS Kearsarge upon receiving new Supply Officer.  Turn-in Depot Level Repairable (DLR's) into Aviation Intermediate Maintenance Depot (AIMD) for repair.  Maintained Aviation Depot Level repairable storeroom totaling $18.2 million dollars.  Procurement Navy (OPN) accounts and purchasing, knows types, uses, and purpose of appropriations and funds; reconciles financial listings; prepares budget reports; requisitions repair parts, supplies, forms, and publications; tracks status of requisitions from cradle to grave.  Supervises working parties handling stores; controls inventory using ADP procedures; maintains and interprets reports and records; prepares open purchases documents; applies regulations to maintain the security of materials or documents; and redistribution and disposition of government assets.  Send Depot Level Repairable (DLR), to DRMO, ATAC, and various Inventory Control Points (ICP).          Aviation Storekeeper Second Class   12/1995   to   12/1998     Company Name   City  ,   State       Performed duties as issuing material to the squadrons, shipping, receiving.  Performed various warehouse inventories.  Provided Logistic Support and customer service for 8 Aircraft tenant commands attached to the base including one Top Secret aircraft Squadron.  Expedited material on high priority listing.  Maintaining liaison with the military and federal supply sources and commercial manufactures and vendors for resolution of material problems and expediting material delivery.  Determining material and services availability with the aid of management reports and computer inquiries for system and non-system material and service requirements.  Coordinate with the customers to identify priority jobs and material requirements.  Identify, analyze, and prepare applicable research data via PC input/output for System/Program deficiencies and changes and refer this data to Branch Supervisor.  Pulls and issues stocked material from various warehouse locations.  Operates Material Handling Equipment and Government Vehicles through one ton.  Prepared messages, reports and other written correspondence pertaining to operational and technical matters within the Supply Department.  Package and provide transportation for urgent material shipments incoming/outgoing.  Issue government Bills of Lading.  Performs related duties including quality control coordination tasks required to ensure the quality of products/services resulting from work performed.  Receives, inspects and accepts emergency incoming shipments.          Aviation Storekeeper Third Class   09/1993   to   12/1995     Company Name   City  ,   State       Processed an average of 300 requisitions per month for a anti-submarine squadron for the upkeep of a fleet of 10 aircraft.  Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.  Managed accounting operations, accounting close, account reporting and reconciliations.  Facilitated month-end close processes, invoicing, journal entries and account reconciliations.  Created monthly reports for records, closed terminated records and completed chart audits.  Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation.  Inspected aircraft for defects and malfunctions, according to pre-flight checklists.  Coordinated with airport vendors regarding fueling and catering logistics.  Issued travel and hotel vouchers for pilot and aircrew for long distance flights and canceled flights due to maintenance.  Developed and created a more effective filing system to accelerate paperwork processing.          Education      BACHELOR OF SCIENCE  :   Adult Work force Education   2015       Valdosta State University   City  ,   State  ,   United States     GPA:   GPA: 3.68 Graduated Cum Laude      Emphasis in ACED Adult Work Force Education  3.6 GPA   Cum Laude          Affiliations      Member of Evergreen Missionary Church Mass Choir  Member of Mens Mentoring Group         Skills     Accounting, accounting systems, ADP, Basic, Budget, Business Management, Conversion, Creativity, Customer Service, Data Base, Database, delivery, ERP, financial, Financial Management, forklift operator, preparing forms, obligating funds, Government, Innovation, inventory management, inventory, Inventory Control, Team Building, Leadership Development, listening, Logistics, managerial, materials, 2000, Weapons, Navy, Naval, NEC, Personnel, policies, processes, Procurement, public speaking, publications, purchasing, quality, quality control, receiving, requirement, research, safety, shipping, Strategic, Supervisor, Supervision, Technician, transportation, written.    "
AVIATION,"         SIMULATOR TECHNICIAN           Summary     Experienced Electronic Technician with extensive knowledge in A/C and D/C theory and troubleshooting skills  and technique. Avionics specialist in theory of operation and repairs.       Highlights          AC/DC power and control systems  Electro-mechanical proficiency  Digital circuitry  Branch circuit wiring  Sub-panel installation      Excellent written and verbal communication skills  Superior troubleshooting skills  Test equipment operation  Diagnostic testing            Accomplishments      Electrical Wiring ¬†   Worked to meet current FAA electrical codes and company guidelines.  Installed wiring and electrical appliances for commercial and military aircraft with a 40% ahead-of-schedule rate.   Scheduled and tracked all repairs.  Supervised team of three staff members.   Mounted assembled components on circuit board at a rate of 100 per shift.  Served as an expert in troubleshooting and repairing state-of-the-art electrical and electronic systems.        Experience      Simulator technician    April 2013   to   May 2014     Company Name   Ôºç   City  ,   State      Flight instruments Installation and repair.  Installing avionics LRU's and Flight gauges on flight line.  Interpretation of blueprints and schematics.  Installation of Avionics equipment.(AFCS, HSI, ADI, HUD, ETC..) Theory of operation of Avionics systems and Test sets.  Installation of harnesses in aircraft.  Completing modifications and upgrades.  Rewiring cannon plugs.  Cockpit experience on citation 2,3,7, citation Excel, citation ultra bravo, CRJ 700-900, UH-60, CH-47, 737, Gulfstream 3-5, Lear 31A, King air 350, Beach jet 400, Global express.  Verified that all required information was readily available and displayed correctly.  Tacked maintenance actions and completed records.  Ran cycle checks of electromechanical systems consisting of multiple integrated circuits.  Constructed and tested electronic circuits and installed point-to-point wire harnesses and connectors.  Aligned and tuned complicated inter-related circuits and electromechanical systems.          Avionics technician    January 2012   to   January 2013     Company Name   Ôºç   City  ,   State      Maintained CRJ-700,900 IAW FAA standards and procedures.  Repaired and replaced Avionics equipment as required for proper functionality of aircraft.  Trained for A&P license under supervision.  Prepared equipment for all operations.  Verified that all required information was readily available and displayed correctly.  Tacked maintenance actions and completed records.  Aligned and tuned complicated inter-related circuits and electromechanical systems.  Constructed and tested electronic circuits and installed point-to-point wire harnesses and connectors.  Tested and repaired electric motors, variable frequency drives, alarms and control systems.  Interpreted electrical and mechanical schematics, blueprints and diagrams.  Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.          Entry Avionics mechanic    January 2007   to   January 2008     Company Name   Ôºç   City  ,   State      Wire Stamping and Cannon plug Termination and routing.  Installation of wire bundles and termination of grounding blocks.  Boeing 737, Airbus A320.  Interpreted electrical and mechanical schematics, blueprints and diagrams.  Implemented vast knowledge of electronics principles to resolve complex electrical problems.  Repaired electrical equipment using hand and power tools and testing and diagnostic equipment.  Collaborated with engineering staff on testing of prototypes and modified instruments.  Verified that all equipment was certified and met regulatory requirements.          Avionics shift supervisor, Avionics technician    January 2006   to   January 2012     Company Name   Ôºç   City  ,   State      Avionics flight line repairs and modifications on CH-47 chinooks and UH-60 blackhawks.  Avionics maintenance supervisor OIF 2009.  Interpreted electrical and mechanical schematics, blueprints and diagrams.  Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.  Implemented vast knowledge of electronics principles to resolve complex electrical problems.  Repaired electrical equipment using hand and power tools and testing and diagnostic equipment.  Repaired and tested microwave amplifiers and transmission lines, high-voltage power supplies, displays and antenna positioning systems.  Maintained accurate electronic and instrument inventory to support safe and efficient operation.  Performed monthly, semi-annual and annual Preventive Maintenance Checks and Services (PMCS).  Installed all electrical wiring during remodeling projects.  Trained maintenance journeymen electricians and electrical apprentices.  Trained and instructed subordinates and supported units on Military Avionics Equipment.  Supervised operation and organizational maintenance of systems and specialized equipment.          Education      GED   :     2005    T.C.C South Campus   Ôºç   City  ,   State  ,   USA    GPA:   GPA: 3.0     GPA: 3.0         Electronics Troubleshooting Diploma   :   Avionics Electrical Technician  ,   2007    Army Aviation School of Logistics   Ôºç   City  ,   State  ,   USA     Minor in Avionics Operation and Theory and electronic troubleshooting.  3.0 GPA  Coursework in A/C And D/C Emphasis onTheory and troubleshooting and  Professional Training.          Associate of Science   :   Avionics Maintenance technology  ,   2011    Spartan College of Aeronautics   Ôºç   City  ,   State  ,   USA     Member of AEA Club  3.2 GPA  Perfect Attendance Academic Achievement Award  AEA Wiring Academic Achievement Award  FAA Corrosion Control Academic Achievement Award  Coursework in Avionics Maintenance Technology  Coursework in Meteorology, Air Traffic Regulations and Air Navigation  Conduit Bending course  Coursework in High-Voltage Cable Splicing, Qualified Rigging and Signaling  Coursework in DC Electricity, AC Electricity and Electronics Theory  Diploma in Electric Technology             Skills     Wiring Troubleshooting, Army Ethos and Structure, Basic forms Interpretation, logistics, Excel,Electronic Component repairs,Wire routing, Interpretation of schematics, Soldering, supervisor Skills, Service and Field Technician Skills , Test Equipment Operation , troubleshooting, Electrical upgrades, Wiring Diagnostics and Repair.    "
AVIATION,"         TRIP COORDINATOR       Accomplishments      Developing new processes to captures procurement and minimize work flow time for other departments.  Maintaining a competitive cost structure while restructuring in response to a changing market and acquisitions.  Changed a Non-Manager Financial Technician position into a Manager of Operational Finance position which included managing two department's budgets and the day to day operating procurement.  Delivered results by erasing a $1.3 million in expenses along with innovative ways to cut down on cost on an ongoing basis.        Professional Summary          Skills          EXECUTIVE SUMMARY  Financial Analyst with extensive experience in all aspects of corporate expenses. Exceptional coaching, mentoring, leading departments and support operating budgets.  Procedures in the development of financial forecasts, guidelines and models of operational cost.  CORE QUALIFACTIONS  Financial accounting procedures in Corporate Finance  Reporting and presentations  Cost control, Procurement and pricing analysis  Budget development and management  Sourcing Strategies Development  Performance Optimization  Process Management  Effective Communication  Relationship Management  Document & Reporting  Advanced with Microsoft Products for reporting and presenting              Work History     01/2018   to   04/2018     Trip Coordinator      Company Name   ‚Äì   City  ,   State      Scheduled aircraft and coordinate flight crew to accomplish charter requests  Resolve operational failures with customers, owners and flight crews  Interpret both current weather and weather forecasts provided by the FAA  Familiarity with FAR/AIM, Part 135 Rules and Regulations  Utilize FOS/NT, Microsoft Word, Excel and Outlook  Responsible for improving and simplifying operational procedures for both sales and operations        01/2002   to   12/2012     Manager      Company Name   ‚Äì   City  ,   State      Accountable for 2 departments operating budget, including developing annual operating plan, expense forecasts and other executive management reporting.  Responsibilities include negotiating competitive rates, purchasing, monitoring and enforcing contracts compliance.  Report to executive management; manage staff of 2 direct reports.  Manager Operational Finance Compile and analyze financial information with department heads Managing invoice approval, reconciliation and billing compliance of 25,000 invoices per year Develop integrated revenue/expense analyses, projections, reports, and presentations Create and analyze monthly, quarterly, and annual reports for accuracy Create key performance metrics for Finance and Executive Management.  Report was presented weekly to management Lead in several financial/operational projects which included a turning an aircraft into an Air Ambulance and relocating the company to increase profits Identify patterns and subsequent spending activities to help optimize purchasing strategies Maintained 2 departments budgets for the Airline and Flight Department Perform financial forecasting and reconciliation of internal accounts and chain vendors Handle complex and high-level financial analysis of cost domestically and internationally Present and discuss analysis with upper management along with goals Managed business relationships with suppliers, service providers, contract providers, and industry experts Develop annual operating plan and provide monthly expense forecast Identify patterns of demand and subsequent spending activities to help optimize purchasing strategies Negotiate purchase agreements, long-term strategic plan with our supplier of a necessary commodity, thereby allowing our company a leveraged position in terms of margin enhancement.  Determine the degree of risk/liability with contract compliance/non-compliance based upon annual spend with vendors and suppliers Lead in Operational Changes and communication to the entire company Management of the two fleet (Lear 35's) for passenger operations in quoting, reporting Profits and reconciliation of the expenses for the related operations.         Education     05/2009     Masters of Business Administration  :   Financial Leadership     Franklin University   -   City  ,   State    Financial Leadership      12/2007     Bachelor Degree  :   Science in Financial Management     Franklin University   -   City  ,   State    Science in Financial Management      12/2007     Bachelor Degree  :   Science Business Administration     Franklin University   -   City  ,   State    Science Business Administration       Skills    Ambulance, balance, billing, Budget development and management, budgets, budget, Bi, coaching, competitive, contracts, Corporate Finance, Cost control, Executive Management, expense reporting, Finance, financial, Financial accounting, Financial Analysis, analyze financial information, Financial Analyst, financial forecasting, financial forecasts, Managing, mentoring, Microsoft Products, Excel, Outlook, NT, Microsoft Word, month end close, negotiating, Optimization, presenting, presentations, pricing, pricing analysis, Process Management, Procurement, profit, purchasing, Relationship Management, reporting, sales, scheduling, Sourcing Strategies, strategic, annual reports   "
AVIATION,"         SENIOR SUPPLY SERGEANT         OBJECTIVE     To obtain a position in the logistics arena as an Inventory Management Specialist, Logistics Management Specialist, Supply Management Specialist, or Senior Logistics Analyst within any organization in which my experience, knowledge, and skills will be used accordingly.       Professional Experience      Company Name    City  ,   State    Senior Supply Sergeant   04/2012   to   Current      Knowledgeable of Army Supply Regulations, Processes, Principles, Procedures, and Concepts of Logistics Management. Responsible for processing, analyzing and reviewing equipment fielding documents.  Managed equipment readiness, retrograde and redistribution. Maintained records for lost, destroyed and stolen property.Coordinated the execution of more than $5 million in Government Contracts from initial request to contract award.Reviewed and corrected budget estimates and proposals for completeness, accuracy, and compliance with established regulations, policies, and procedures. Trained Senior Leaders and Subordinates on Logistics and Supply Operations, and the Property Book Enhanced System (PBUSE).         Company Name    City  ,   State    Senior Logistics Noncommissioned Officer   05/2011   to   04/2012      Supervised and managed all logistical operations and expertise in the areas of logistic, supply management, property book management, movement control, planning, coordinating, monitoring, and executing logistics preparation, sustainment, and battle tracking within the Brigade. Monitored and ensured that unit followed Command and Supply Discipline Program within the guidelines of the Department of the Army Regulations.Conducted required inspections with subordinate units in accordance with procedures to ensure proper standards. Identified strengths and weaknesses and provided alternative courses of action for the unit to improve performance measures. Validated monthly Unit Status Readiness and recorded results. Provided services to subordinate units/customers ensuring that required needs were met. Maintained detailed equipment analysis reports for the Brigade.         Company Name    City  ,   State    Senior Supply Sergeant   02/2000   to   05/2011      Supervised Army Force Generation (ARFORGEN) Reset Operations on two occasions which were conducted each time the Brigade returned from Theater. Provided material supply maintenance support to ensure that authorized assets were on hand or on valid requisition in accordance with Army Maintenance Management. Ensured proper disposal procedures were implemented while disposing of excess property. Presented technical guidance in Supply Chain Management to Superiors and Subordinates. Managed and coordinated the movement of Department of the Army stock and loaned equipment.         Company Name    City  ,   State    Property Book Noncommissioned Officer   03/1997   to   02/2000      Served as the Brigade Property Book Supervisor. Processed and resolved unit level property accounting issues daily ensuring property listings are accurate and commanders' hand receipts are updated monthly. Coordinated logistical support for both Annual and Inactive Duty training.  Conducted analysis and briefs on current and future equipment authorizations. Managed the excess program by directing cross-leveling and provided disposition of equipment to achieve maximum equipment readiness.Prepared and provided professional guidance on property accountability. Directed and handled the administration of property book records.         OTHER EMPLOYMENT INFORMATION     Job Availability Date: August 1, 2014  Citizenship: United States Citizen  Security Clearance: Secret (Active)       Skills     Logistics Forecasting/Planning, Project Manager, Supply Chain Management, Inventory Management, Logistics Management, Purchasing/Procurement, QA/QC, Record Organization/Maintenance, Strategic Planning, Multi-site Operations, Multi-unit Operations, Supply Policies, Supply Process and Procedures, Budgeting, Customer Support/Services, Data Entry Process, Documentation and record keeping/Proofreading/Editing, File System Development, Written and Oral Communication, MS Word, Excel, Powerpoint, Property Book Unit Supply Enhanced (PBUSE), Property ManagementPrograms, WBFLIS, LOGDAT, Logistics Information Warehouse (LIW), SSN-LIN Automated Management & Integrating System (SLAMIS), FEDLOG, FAAST, Exchange Pricing, FMSWEB, General Fund Enterprise Business System (GFEB), Wright Express (WEX),Planning future operations and managing current operations of a Battalion and Brigade Level command post. Familiar with Staff Operations, Brigade Combat Teams and Unit Readiness. Ability to type 40 wpm.        Education      Technical Certificate  :  GFEB   2013     Defense Acquisition University  ,   City  ,   State  ,   US            Technical Certificate, Planning, Program, Bugdeting, Executive  :  Budget Analyst   2008     Military Training  ,   City  ,   State  ,   US            Technical Certificate  :  PBUSE   2007     Property Book Unit Supply Enhanced   ,   City  ,   State  ,   US         "
AVIATION,"         LEAD ENGINEER - FLUID SYSTEMS AND THERMAL ACCESSORIES           Summary     Forward thinking Mechanical Engineer with several years of
experience in product design and development, process improvement, project
management, and quality assurance, comprehensive understanding of design
processes, manufacturing methods and sound engineering principles. Skilled in use
of engineering tools such as FEA, UG NX, GD&T Lean Six Sigma with a strong
understanding of engineering mechanics, principles, and materials. Demonstrated
leadership skills that optimize collaboration between departments to produce high-quality
aerospace hardware.       Highlights      Comprehensive
understanding of engineering and design principles.  Extensive
experience in use of computer aided design tools such as UG NX, SolidWorks.  Excel ¬†with minimum supervision.  Experienced in
GD&T and manufacturing support
  Lean Six
Sigma Certified.

  Field
investigation and customer support of fluid system hardware.  Headed process improvement projects.
  Project
Management experience.  Understanding of export licence for various hardware and technology.¬†  Writing
technical requirement documents.¬†         Experience      Company Name     September 2016   to   Current     LEAD ENGINEER - Fluid Systems and Thermal Accessories   City  ,   State      Design Premix Liquid Fuel delivery system for GE 9F.04 and 9HA.02¬†  Instrument Air system design and specification for GE Gas 9F.04¬†  Provides hazmat specification based on IBC for various gas turbine skids.  Design water supply skids and accessories for purging and cooling of combustor nozzles.  Conduct FMEA analysis of new products.  Size and select various gas turbine accessories such fuel pump, filters, pressure transducers, water pump based of CFD and combustion requirement.  Work with supplier design control valves and mixing valves for various fluid system.          Company Name     June 2015   to   September 2016     DESIGN ENGINEER - Military & Commercial Engine Fluid Systems   City  ,   State      Provide design and redesign requirements and specifications for fluid system test hardware.    ¬†Review and provide engineering substantiation for Material Review ¬†Board documents for vendor components.¬†     ¬†Investigate field related failures of military engine fluid system ¬†components.     Leads component upgrades and improvement projects for fuel systems.    Establishes test procedure for afterburner fuel components, fuel pumps, Mechanical engine control units.¬†   Provide technical and engineering requirement for Vendor Substantiation documents.     Review and approves ¬†functional and dimensional changes to fluid system component request by vendor.  Reviews and approve component repair request from vendor of military engine fluid system hardware.  Provides engineering support to manufacturing engineering.  Design specification for CF34 Fuel metering unit.  Design specification for gear and centrifugal pumps.  Investigate field related component failures.  Lead cost reduction and product improvement projects.  Establish test procedure such pump ripple, vibration and compressor discharge dynamic response for new hardware.  Support and approve vendor design changes.  Redesigned fuel metering unit components such fuel metering valves, pressuring discharge valves, electrohydraulic servo valves.  Design wet rig to emulate aircraft engine environment to test hardware responses for aircraft duty cycles such as start, acceleration, idle, take-off, burst, chop, slew, and deceleration.          Company Name     February 2012   to   January 2015     DESIGN ENGINEER - New Product Definition   City  ,   State      Performed preliminary and detail design of ¬†engine hardware.  Performed and interprete FEA Analysis for design reviews and assessment.  Ensured technical requirements of components are being met   Assigned ITAR/Export license for both technical data and hardware.  Signed off on engineering drawings.  Maintained in depth knowledge of product, technical details.  Conducted weekly reviews of configuration hardware to identify design and assembly issues for correction.  Reviewed and approved engineering drawings for manufacturing.  Collaborated with other GE partners to identify and resolve assembly issues.  Reviewed Engine Assembly Drawings.  Assigned work and supervise Contractors for Controls PDE.  Headed Technical Document review team.  Mentored new hires and co-ops.  Conducted design review of hardware¬†          Company Name     June 2007   to   January 2012     DESKSIDE SUPPORT TECHNICIAN / IT SUPPORT   City  ,   State      Set up, tested and configured networks, desktops, laptops and printers.   Performed routine ¬†software and hardware updates.  Performed routing preventative maintenance on computers.   Coordinated hardware and software repair processes with outside vendors.     Resolved technical issues for clients in person, on the phone and     through e-mail.    ‚Äã           Company Name     September 2004   to   June 2007     Account Associate   City  ,   State        Set up new Xerox printers and copiers for client use.      Identified equipment options to satisfy client needs.     Developed new equipment¬†training materials of ¬†for clients.       Gathered usage data and generate monthly usage cost.     Performed maintenance of equipment.¬†          Education      University of Dayton     2016       Master of Science  :   Mechanical Engineering    City  ,   State  ,   USA            Miami University     2012       Bachelor of Science  :   Mechanical Engineering    City  ,   State  ,   USA            Kwame Nkrumah University of Science and Technology     2002       Bachelor of Science  :   Agricultural Engineering    City  ,     Ghana            Accomplishments      Designed FADEC Cooling system for GE LEAP 1A and 1C Engines.  Designed Booster Anti-ICE System for Passport 20 Engine.  Designed Ignition Leads for GE Passport 20 engine.  Improved Technical Document Cycle time.  Redesigned, improve wear if IPV and DPRV for CF34-8  Improved On-wing time for CF34-10 FMU by redesigning environmental seals.        Skills          Solid  Edge  UG NX6 -NX10  Teamcenter  Digital Engine Visualization.  GD&T  FEA/ ANSYS  Modifying designs.  Lean Six Sigma  Adobe Photoshop  AUTOCAD      Microsoft Projects  Microsoft Visio  Microsoft Office  FEA/ Abacus  LabVIEW  Visual Basic  C++  Matlab  Data Acquisition  Solid Works         "
AVIATION,"         STUDENT           Professional Summary    Completed Bachelors of Science in Interdisciplinary Social Science and Minor in Conflict Analysis and Trauma
Studies in August 2015. Possesses strong interpersonal skills and a desire for a career in social sciences. Served 8 1/2 years' in the US Army with experience in professionalism, dedication to duty, and integrity. Extensive background in Executive Administrative affairs over a 4 year period, including experience in employee training, personnel information management, counseling and mentorship, conflict resolution, general office operations, communication, mediation, and coordinating travel. Demonstrated success in developing training modules and coordinating ceremonies.      Core Qualifications          Personnel Management; Personnel Information  Management; Proficient in Microsoft Outlook/Excel  Word/Power point; Employee Relations; General Office  Operations; Orientations/Ceremonies Training and  Development; Performance Management; Ability to type 45 wpm              Experience      Student    June 2013   to   Current       City  ,   State      Diligently maintained living environment for three individuals and two pets all while completing Bachelors of Science through distance learning.  Provided three nutritional meals daily.  Responsible for the care and well-being of one child.             September 2004   to   June 2013     Company Name          35-40 hrs.          Executive Administrative Assistant    September 2012   to   April 2013     Company Name   -   City  ,   State      Essential member of the Army communications maintenance team and is primarily responsible for performing field and sustainment level maintenance on avionic navigation flight control systems, stabilization systems and equipment.  Maintain, test and repair communication equipment Install and repair circuits and wiring Calibrate and align equipment components Test and isolate faulty assemblies and components Replace parts, rewire equipment and interconnect components on semiautomatic telephone switchboard.          Executive Administrative Assistant Senior Commander    September 2011   to   September 2012       City  ,   State      Coordinated and scheduled training visits, briefings, appointments, correspondences and travel arrangements for the 1st Infantry Division Deputy Commanding General/Senior Commander.  Possess excellent people skills, with proven ability to communicate well with all levels of professionals.  Detail-oriented with proven effectiveness to multi task in high-impact and fast-paced environments, while juggling multiple priorities simultaneously with good judgment.  S3 Operations Noncommissioned Officer: 40+ hrs 40hrs Supervised, trained and led up to 5 soldiers on a daily basis.  Responsible for creating and maintaining the Brigades operation orders, detailing and delegating tasks to subordinate units.  Maintain flight logs on incoming/outgoing flights and individual flight records.          Executive Administrative Assistant    January 2011   to   September 2011       40+ hrs 1st Infantry Division - Fort Riley, KS Served as the Executive Administrative Assistant to the Division Command Sergeant Major while facilitating the flow of information to and from the Division Command Sergeant Major, subordinate Command Sergeant Major and Sergeants Major, staff when necessary.  Coordinated and scheduled training visits, briefings, appointments, correspondences and travel arrangements.  Executed over 15 boards and 27 award ceremonies recognizing Soldiers and Civilians who contribute to esprit de corps and superior performance of duty.  Provided expert oversight to all evaluation reports, awards, and administrative matters.  Supervised and mentored 2 Soldiers on daily operations.          Administrative Assistant    June 2010   to   December 2010     Company Name   -   City  ,   State      35-40 hrs Served as the administrative assistant for brigade command group.  Instructor for brigade junior leader course, me0ntoring and developing 54 students across a three month period.  Developed lesson plan on composite risk management adopted as brigade standard.  Coordinated over 25 air and ground travel arrangements for the Brigade Command Sergeant Major.          Orderly Room Clerk    January 2009   to   June 2010     Company Name   -   City  ,   State      35-40 hrs Served as the company orderly room clerk personally responsible for developing and utilizing a company.  database to efficiently maintaining personnel records for 320 personnel and family readiness rosters.  Responsible for the training, health, welfare, and technical guidance of 3 personnel.          Cashier/Copy Center    May 2003   to   July 2004     Company Name   -   City  ,   State      35-40 hrs Maintains adequate stock of resale items.  Operated a computer system that calculates and marks prices Operated an electronic checkout system, makes change, and verifies change fund and amount of currency received during an assigned shift.  Assists customers by answering questions concerning prices, identification, and location of items.  Counts cash and negotiable instruments to prepare an accountability report.  Manages the self-check-out registers assisting customers in the correct processing of their purchases.  Changes register tape, and clear routine equipment and scanning jams on registers.          Education      Bachelor of Science   :   Interdisciplinary Social Science  ,   August 2015    Kansas State University   -   City  ,   State  ,   USA    Interdisciplinary Social Science        Coursework in Sociology, Psychology and Communications focusing on conflicting behaviors in society and the ability to
critically analyze the effects of behaviors that do not fit into the norm through workforce, criminal justice system,
domestic, and historical perspectives.
Minor in Conflict Analysis and Trauma Studies: Provides a theoretical and empirical framework and model for analysis and study of trauma, violence, conflict, and their consequences. This emerging study delivers the knowledge for establishing post-trauma and post-conflict reconstruction practice, research, service, and policy to improve interpersonal and social systems.        GPA:   GPA: 3.41    GPA: 3.41        High School Diploma   :     May 2004    North Garland High School   -   City  ,   State  ,   USA    GPA:   GPA: 2.7    GPA: 2.7        Professional Affiliations    National Society of Collegiate Scholars (NSCS); Sigma Alpha Lambda (SAL)      Skills    administrative, Administrative Assistant, Army, Bachelors, interpersonal, criminal justice, database, Detail-oriented, Employee Relations, fast, General Office, Instructor, lesson plan, Excel, Microsoft Outlook, Power point, Word, navigation, excellent people skills, Performance Management, Personnel, Personnel Management, Psychology, research, risk management, scanning, switchboard, telephone, Trauma, travel arrangements, type 45 wpm, wiring   "
AVIATION,"         PATIENT CARE TECHNICIAN       Summary    Enthusiastic and hardworking nursing school graduate. Graduated Salutatorian and Magna Cum Lauda from Chamberlain University. My can-do attitude has led me to be a valued member to all my prior employers. I am extremely dedicated and always strive to provide the best service possible, one that I can proudly put my name on. I understand the importance of getting the job done correctly the first time, and in a timely manner. I will be a strong advocate for my patients and for the healthcare team I work for.        Experience     12/2016   to   07/2017     Patient Care Technician      Interviewed patients, measured vital signs, and documented all information on patients' EMR.  Assisted nurses in pre-and postoperative therapy with treatments; inserting and
discontinuing Foley catheter, discontinuing IV catheters, and maintaining IV fluids.  Collected and prepared laboratory specimens, preformed glucose monitoring.  Transported patients via wheel chairs and stretcher, assisted patients to
ambulate around the unit.  Notified nurses of any conditional changes of patients in my care.  Provided care and comfort to all patients, ensuring the best possible care.         06/2010   to   12/2014     Server    Company Name          Assisted patrons during selection of food and beverages by presenting menu, and offering recommendations.  Transmitted orders to bar and kitchen by recording patrons' choices; identified patrons' special dietary needs and special requests.  Protected establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.         09/2005   to   09/2009     Aviation Electronic Technician    Company Name          Drastically reduced aircraft discrepancies by 30% during my tenure with Patrol Squadron Sixteen.  Troubleshot, replaced, and repaired critical electronic equipment on 17 different P-3C aircraft avionic systems.  Responsible for accurate and timely updating of aircraft log books.  Accountable for over 10 junior sailors in my work center.         07/2000   to   08/2005     Company Name          Assisted DVM with medical examinations, triaged incoming patients and managed clients throughout their visit.  Prepared animals for surgery, prepared surgical packs, monitored patients under anesthesia, and assisted Veterinarians during surgical procedures.  Performed dental procedures, x-rays, lab and bloodwork.  Gave vaccinations, obtained blood samples, and administered medications.  Monitored and appropriately documented patient vital signs and activity.  Clearly communicated instructions to my clients and veterinary assistants.          Education and Training     June 25, 2017     Bachelors of Science Degree  :   Nursing    Chamberlain University   Ôºç   City  ,   State      Nursing       May 6, 2011     Associates of Arts      Florida State College of Jacksonville                  Interests    Registered Nurse- State of Florida          July 18, 2017
*American Heart Association Basic Life Support (BLS) Certification
Preceptorship at UF HEALTH EMERGENCY DEPARTEMENT:
*Stabilized and managed basic life support of high acuity patients.
*Triaged patients according to their acuity.
*Assessed and collected data on patient health history and current condition.
*Coordinated with health care team, including physicians, pharmacists, and technicians.
*Initiated corrective action when equipment or patient showed adverse or worsening condition.
*Documented all information concisely, accurately, and according to hospital policies.
*Inserted IV catheters, administered IV fluids, and medications when appropriate.
*Collected blood specimens and interpreted lab results.
*Collected and prepared laboratory specimens, and performed glucose monitoring.
*Assisted physicians in performing procedures.
*Initiated patient education, including how to manage illness/injury by explaining post treatment home care needs, diet, exercise, self-administration of medication, as well as referrals.
Clinical Experience: Over 400 hours
UF Health
*Transitional Care Unit
*Neurological Medical Surgical
*Orthopedic Medical Surgical
*Labor and Delivery
*Neonatal Intensive Care Unit
*Neonatal Intensive Care Unit, Step down
*Pediatric Emergency Department
*Intensive Care Unit
Northeast Florida State Hospital
*Mental Health Nursing
Memorial Specialty Hospital
*Medical Surgical      Skills    anesthesia, C, clients, policies, presenting, recording, safety, surgery, therapy, vital signs, x-rays        Additional Information      Licensure:
*Registered Nurse- State of Florida          July 18, 2017
*American Heart Association Basic Life Support (BLS) Certification
Preceptorship at UF HEALTH EMERGENCY DEPARTEMENT:
*Stabilized and managed basic life support of high acuity patients.
*Triaged patients according to their acuity.
*Assessed and collected data on patient health history and current condition.
*Coordinated with health care team, including physicians, pharmacists, and technicians.
*Initiated corrective action when equipment or patient showed adverse or worsening condition.
*Documented all information concisely, accurately, and according to hospital policies.
*Inserted IV catheters, administered IV fluids, and medications when appropriate.
*Collected blood specimens and interpreted lab results.
*Collected and prepared laboratory specimens, and performed glucose monitoring.
*Assisted physicians in performing procedures.
*Initiated patient education, including how to manage illness/injury by explaining post treatment home care needs, diet, exercise, self-administration of medication, as well as referrals.
Clinical Experience: Over 400 hours
UF Health
*Transitional Care Unit
*Neurological Medical Surgical
*Orthopedic Medical Surgical
*Labor and Delivery
*Neonatal Intensive Care Unit
*Neonatal Intensive Care Unit, Step down
*Pediatric Emergency Department
*Intensive Care Unit
Northeast Florida State Hospital
*Mental Health Nursing
Memorial Specialty Hospital
*Medical Surgical  Awards:
*Salutatorian, and Magna Cum Laude graduate from Chamberlain University.
*Honor Graduate: P-3 Electrical Connector and Wire Repair Organizational Maintenance Course and P-3C Avionics Organizational Level Maintenance Course, Aug. 2006.
*Enlisted Aviation Warfare Specialist, Nov. 3, 2006
*Department of the Navy, Good Conduct Award, Sept. 7, 2007
*Navy and Marine Corps Achievement Medal, Sept. 6, 2009     "
AVIATION,"         GLOBAL IT PROJECT MANAGER       Summary    My background is in Information Technology and I have over 20 years experience working in the Aviation Ground Handling sector performing several IT roles. From Support to System Administration and most recently in Project Management      Skills         Windows , Windows Office Suites, Citrix, Active Directory, JIRA and Trello Project Management Applications, Service Now ITSM             Personal Information     Date of Birth: 8th October 1973  Marital Status: Married       Experience      Global IT Project Manager   05/2013   to   Current     Company Name   City  ,   State     Air Menzies
International Limited

¬†

Global IT
Project Manager ‚Äì May 2013 to Present

¬†

A wholesale Freight Agent providing Cargo and Express services in
Europe, North America, South Africa and Oceania. My role, based in Wood Dale,
IL is primarily to manage the Internal system around our global network.
Managing the in-house Java Development Team to offer internal, back of house
solutions as well as Customer facing web portals to our Freight Agent
community. I also manage the Support Network across our four regions ensuring
the end user is supported by local key users or from members of my UK, US and
South Pac based teams.

¬†

My role is to gather business knowledge and process in order to provide
requirements to my Development Team that allows them to work to an agreed scope.
Development would then be handed over to myself and my Support team to provide
UAT before approving and planning Live deployments.

¬†

As the senior IT representative in AMI, I also work closely with the parent
company's IT Team around the globe to ensure our business is supported 24/7. I
also play a role in the expansion of our network when the business opens up new
locations in our regions.

¬†

I am also currently involved in a Data Centre
transformation project where are applications are being migrated to a new Enterprise
Cloud Service with a third party supplier.        IT Project Manager    06/2007   to   05/2013     Company Name   City  ,   State     My previous role was as an IT Project Manager with
Menzies Aviation. Firstly working out of the Menzies Aviation Head Office at
Heathrow Airport in the UK and from 2012 to May 2013, based out of the Menzies
Aviation Cargo facility at O'Hare Airport. During the six year in this role, I
was responsible or heavily involved in several major projects.

These included Project Managing the IT
Infrastructure required for our green field Station start-ups for our Joint
Ventures in Hyderabad and Bangalore in 2007 and 2008. Where I oversaw the
implementation of the Network, IT Hardware acquisition and key systems at both
of these new Airports up to the go-live in the Spring of 2008.

Following on from that I was heavily involved
in the expansion of the Menzies Aviation Ground Handling business in the UK and
the rest of Europe.

Other key projects and responsibilities have
included Project Managing the implementation of IT systems and infrastructure
for the easyJet Station start-up in Bristol in
January 2009 as well as other easyJet start-ups in Tenerife, Ibiza and most
recently Barcelona
in November 2009        Support Analyst and System Administrator   05/2001   to   05/2007     Company Name   City  ,   State     Prior to taking a full-time Project Management
role, I Project Managed the implementation of the Global Cargo System in to
Prague in 2006 while also working in the IT Technical Department based in
London Heathrow Airport. This support role also involved administrating and
assisting in the installation of various Menzies' IT systems run from the
Global Data Centre located in the UK.

On a daily basis, I provided front line (on
site and remote) support to all UK Cargo Terminals, Including PC support and
maintenance, network administration, exchange server administration and
answering user enquiries.¬†        Business Analyst    05/1998   to   05/2001     Company Name   City  ,   State     Before integrating in to the Menzies Aviation
IT structure, I was part of the Ogden Cargo System and Support team that looked
after the three UK Cargo terminals. I also assisted in administering, with the
Quality Manager, Ogden Cargo's ISO 9002 Certified Quality System.

I was also responsible for developing via a
Business Intelligence tool called IQ Objects, all reports generated from the
core Cargo Handling System.

¬†        Interests    I regularly play Golf most weekends at various courses
around the south west suburbs. I am also a member of a gym and workout 2 to 3
times a week. I am an avid sports fan and have a passion for English Soccer, Rugby,
Collage Football and watching theCubs.      Education and Training      Bachelor of Science  :   Mathematics   1996       University of Glamorgan   City  ,   State  ,   UK             A Levels     1992       Cardinal Newman R.C. School   City  ,   State  ,   UK      Mathematics & Geography           GSCEs   1992       Cardinal Newman R.C. School   City  ,   State  ,   UK


  Mathematics, Geography, Biology, English, French & Physics


            "
AVIATION,"         FRONT DESK ATTENDANT       Summary    Graduated Bridgewater State University in May 2015 with a Bachelor's degree in Aviation Management and recently started the MBA Aviation program at Embry-riddle Aeronautical University at the Worldwide campus with a concentration on International Business.      Highlights          Double Citizenship: American and Brazilian.   Excellent english communication skills      Problem solving abilities          Decisive  Critical thinking   Business systems analysis              Interests    Aviation Enthusiast and commercial pilot licensed by both ANAC and FAA.      Languages     Bilingual Portuguese/English        Experience      Front Desk Attendant   05/2015   to   10/2015     Company Name   City  ,   State       FBO business.  Direct service to private airplanes.  Marshaling, fueling and towing of aircraft.          Airline Operations Agent   05/2014   to   07/2014     Company Name   City  ,   State       Aircraft transit coordinator.  Dispatchment of company aircraft.  Cargo Operations.          Ramp Agent   12/2013   to   05/2014     Company Name   City  ,   State        Kept records of room availability and guests' accounts, manually or using computers.      Assisted guests with any special requests during their visits.        Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.            Education      Bachelor of Science  :   Aviation Management   May 2015       Bridgewater State University   City  ,   State  ,   United States     Aviation Management concentration with in-depth knowledge of standard airline operations.        MBA  :   Aviation International Business   Present       Embry-riddle Aeronautical University   City  ,   State  ,   United States     Aviation International Business study and strategic planning for international operations of aviation related business' added to core business courses.        Skills        Aviation Management  Flight of Aircraft  English  Managerial Strategic Planning      "
AVIATION,"         QUALITY ASSURANCE MANAGER       Professional Summary     Outgoing Quality Assurance Manager with 8 years of managerial experience in Aerospace. Committed to high standards of product inspections and customer service with extensive knowledge of EVO & Microsoft office use. Adept at collaborative with various departments for comprehensive quality control. Methodical with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation, and documentation. Well-rounded with a leading-edge approach to identifying innovative ways to provide quality, scheduling, materials management, purchasing, inventory control, and logistics support to the manufacturing industry       Accomplishments      Implemented NADCAP AC7108/1 throughout the facility.  Initiated and implemented CMMC Compliance.  Created and administered FOD Program compliant to NAS412.        Skills          Process Improvement  6S/LEAN/KAIZEN Principles  Compliance/Regulations  Identify/Analyze/Resolve Problems  Supplier Quality  Staff training and development  Policy reinforcement      Knowledge Of Quality Systems  Audit Coordination  Quality Management  Process Control  Employee Supervision  Root Cause Analysis  Presentations            Work History      Quality Assurance Manager     07/2011   to    Current       Company Name    ‚Äì    City  ,   State        Specified quality requirements of raw materials with suppliers.  Recorded, analyzed and distributed statistical information.  Reported production malfunctions to managers and production supervisors.  Inspected products and worker progress throughout production.  Collected production samples regularly and performed detailed quality inspections.  Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.  Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.  Demonstrated talent in directing all aspects of process improvement, quality control, regulations and compliance.  Supervised 4 support departments: customer service, purchasing, warehousing, quality  High-impact team player with proven ability to slash variances and error rates through strong management practices and strict adherence to policies and procedures.  Valuable expertise in AS9000, ISO9001 and NADCAP internal and external auditing in facility as well as all critical suppliers.  Proven track record of reducing cost of quality: Scrap reduction of 7%, NCR reduction from 1.41% to 0.03%, while managing all aspects of quality.  Demonstrated talent for analyzing problems, developing procedures, and implementing efficient, cost effective and innovative long-term viable solutions while assuring compliance with contractual obligations  Developed and implemented KPI's for internal management and customer review.  Implemented and obtained NADCAP certification within 7 months and initiated cybersecurity CMMC certification with NIST 800-171 Compliance  Developed new systems, processes and methods, which increased quality by over 50% and reduced costs directly and indirectly by over $60,000/yr         Program Director     01/2005   to   01/2012      Company Name    ‚Äì    City  ,   State        Marketing, teaching 4 classes per day, class management of 20+ students, and recruitment.  Upgrade students' programs, enrollment, and follow up with current/potential students.  Build rapport, follow MAS procedure, filing, and editing.  Responsible, with advisement of Chief Instructor, for class curriculum.  Aid students in meeting all requirements for their program.  Communicate with Chief Instructor and other appropriate businesses to form new relationships.  Carry out project activities (e.g. seminars, demo's, etc.).  Oversaw tournaments of 200+ competitors focused on weapons, forms and sparring.         Purchasing Coordinator     01/2008   to   01/2010      Company Name    ‚Äì    City  ,   State        Monitored all purchase requisitions and handled adjustments with vendors.  Contacted each vendor and recorded information regarding price, availability, and quality of products.  Collaborated with internal and external customers and managed all pricing and availability of all products.  Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.  Tracked inventory shipments and prepared spreadsheets detailing item information.  Maintained complete documentation and records of all purchasing activities.  Computed and created purchase orders in E3 to monitor stock levels, verify purchase requisitions and expedite customer orders.  Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.         Education      High School Diploma     05/1998     Liberty Eylau High School    -
                          City            Graduated summa cum laude    Graduated Top 3 of Class    Member of National Honor Society          No Degree  :   General Studies          Ivy Tech Community College Of Indiana    -
                          City           Dean's List 2004 & 2005         Certifications       Certified Six Sigma Green Belt, Aveta Business Institute - 2020    ISO 9001:2015 Internal Auditor Training, Purdue University - 2019    NADCAP Audit Criteria AC7108/1 Rev C, Purdue University - 2019    OSHA 10, OSHA Training Institute - 2019    Quality Management, Tools & Techniques, Ivy Tech - 2019    Blueprint Reading, GD&T, Ivy Tech - 2019    VSM w/ Implementation and VSM with eVSM - 2016Advanced Microsoft Excel Techniques Training - 2015    Best Practices for Managing Inventories and Cycle Counts Training- 2015    Lean Operational Excellence Training - 2013    Blueprint Reading Fundamentals Training- 2013      "
AVIATION,"         OPERATION MANAGER            www.linkedin.com/in/raymondstrange    Special Hiring Auth: Veterans Pref (VEOA)         Skills          Secret Security Clearance  Project management  Budget analysis  Training / Development  Schedule management      Critical thinking  Team building  Written and oral communication skills  Process improvement  Microsoft Office Suite expert            Summary    Accomplished Operation Management professional with 20+
years' with a broad scope of experience driving process improvements, financial administrative,
and staff productivity in military environments. Cultivate strong relations through contract
negotiation, project management, and policy/program development. Oversee all
aspects of operations including HR/financial/accounting, and inventory control.      Selected Accomplishments      Managed all financial activities for program operations for $1.8M in travel funds; reduced regional expenditures by 8% annually.  Met management goals by screening over 1000 personnel records for the necessary skill sets and appropriation of talent acquisition and leader development.  Authored strategic integration and implementation procedures increasing production time by 20%.  Continues to received commendable ratings annually from cooperate and regional inspections.  Increased performance scores 60% by developing new employee processes.  Managed the daily operations of 18 Aviation maintenance courses and supervised the training for over 650 military and foreign national students.  Developed and implemented cross training instructor certification program that increased productions by 25%.  Incorporated the first ever advance composite aircraft process that assisted the Army composite program manager in writing new procedures.         Work History      Operation Manager  ,     09/2013   to   Current     Company Name   ‚Äì   City  ,   State

Role: Operation Management     Coordinates all training of 3000+ employees
within the regional footprint with 100% mission completion.
Ensures
compliance with established policies and procedures; led staff training
initiatives to maximize productivity.
  Analyzes
key aspects of the business to evaluate the factors driving results and
summarized results into presentations.
Writes
office job descriptions and directives.¬†
Develops
and executes marketing programs and general business solutions resulting in
increased regional exposure,
customer
traffic, and tracking system.
    Role:
Financial Management
Authorizes for the mission and the authority
to obligate funds to support TDY travel.
  Assumes
ownership of accounting, forecasting and strategic supply planning.
Forecasted
operating costs for scheduled projects by strategizing with other departments.
Manages
high volumes of financial activity in a fast-paced, risk-based corporate
environment.

         General Manager  ,     11/2009   to   08/2012     Company Name   ‚Äì   City  ,   State      Managed the Quality Control, Unit Supply, Aviation Automated Logistical Supply, Production Control, and Administration section.  Assisted the planning, organizing, directing, and supervising all Company level training, oversees the accuracy of monthly reports.  Oversaw unit training calendar and schedules, forecast training requirements. Manages the Defense Travel management System, Army Training Requirements and Resource System and understanding of Microsoft based programs.   Coordinated and executed of all internal activity between Company and Battalion staff sections.  Supervised preparation and maintenance of unit movement and unit load plans and supervise the execution of the plans on order.         Logistic Manager  ,     01/2012   to   10/2012     Company Name   ‚Äì   City  ,   State      Coordinated
and managed resident training activities in the field of aviation logistics
and maintenance, to include
utilization of training resources, facilities utilization, upkeep and
modernization, and the recognition and establishment of
new facilities requirements as necessary to
maintain the quality of the training facilities.  Identified
and managed un-programmed requirements, training program constraints;
training and support schedule
synchronization; tracking and resolution of training support failures;
de-conflicting class, equipment, and facilities
schedules, instructor requirements, and external
tasking of personnel and equipment.  Coordinated
aviation maintenance resident and non-resident training issues such as unique
on-site instruction of Active
Army and Reserve components through the use of Displaced Equipment, and
New Equipment Training Teams.         Senior Training Specialist  ,     11/2009   to   12/2011     Company Name   ‚Äì   City  ,   State      Served as a Training Instructor and subject matter expert performing instructional and training development work in the Structural Branch, at the Structural and Pneudralic Division (SPD).  Managed the course material for assigned blocks of instruction within comprehensive courses, providing training materials and aids as needed, conducts platform instruction, and administers practical exercises and examinations for students.   Administer and proctors written and performance examinations. Conducted evaluation and certified training instructors within the Division as a Senior Evaluator.   Trained the Initial Entry Level, intermediate, and advance course for the Military Occupation Specialty on all National Guard, Reserve Component, Foreign National, and Active Duty Soldiers.          Education      Bachelor of Science  :   Business Administration  ,   Current     Trident University International   -   City  ,   State           Professional Development (United States Army)    - Structured Self
Development¬†[2013]¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬† ¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬† - Manager Development CRS
[2006]¬†¬†

- Systems Approach to Training Basic¬†[2012]¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†
¬† ¬†¬†¬†¬†¬†¬†¬†¬†¬†¬† ¬†- Action
Officer Development [2006]¬†

- Supervisor
Development¬†[2012]¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬† ¬†- Safety
Course [2006]¬†¬†¬†¬† ¬†¬†¬†¬†
¬†¬†¬†¬† ¬†¬†¬†¬† ¬†¬†¬†¬†

- Training Developer (Middle Manger)
[2012]¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬† ¬†¬†- Hazardous Materials/Waste
Handling [2006]

-
Injury Prevention Through
Leadership¬†[2010]¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†
- Aircraft Structural Adv LDR [2002]¬†¬†¬†
¬†¬†¬†¬†¬† ¬†¬†¬†¬†
¬†¬†¬†¬† ¬†¬†¬†¬†
¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†

-
Composite Risk Management
CRS¬†[2010]¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬† - Basic Noncommissioned
Officer [2002]¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†

-
Army Basic Instructor¬†[2010]¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†
- Total Army Training System (TATS) [1999]¬†¬†¬†¬†¬†
¬†¬†¬†¬† ¬†¬†¬†¬†

-
Support Cadre Training [2010]¬†¬†¬†¬†¬† ¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬† -
Primary Leadership Development [1999]

-
Aircraft Component Repairer Supervisor Senior LDR¬†[2007]¬†¬†¬†¬†¬† - Leadership Development [1999]

-
Supervisor Development¬†[2006]¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†¬†   "
AVIATION,"         RADIOLOGICAL CONTROL TECHNICIAN         Professional Summary    Dynamic college student with over 3 years of nuclear experience working as a qualified radiological control technician working in the radiological control department in a variety of areas including limited facility decommissioning, and aircraft carrier Refueling on the CVN-72. Highly enthusiastic, self- motivating and resourceful professional.      Summary of Skills          40- Hour Current OSHA 29 CFR 1910.120 Hazardous Waste  Quick learner  Adept multi-tasker  Category 3 mixed waste worker training  Life Harness Qualified      U.S. Navy Article 108, Radiological Control Technician Qualification  Self- disciplined  Team Player  Respirator Qualified  Microsoft Word, Excel, PowerPoint¬†     Self- disciplined  Team player      Self- disciplined  Team player             Experience      Company Name    City  ,   State    Radiological Control Technician   01/2016   to   Current       Provide radiological controls oversight of the deconstruction and remediation activities    Perform daily monitoring of radiological work, radiological surveying, environment sampling and evaluation, and aiding in the preparation of documents that support the transfer of materials and equipment for disposal or release   Provide radiological oversight and leadership for all crew personnel to ensure the highest radiological standards are kept.  DOE L Clearence¬†          Company Name    City  ,   State    Radiological Control Technician   04/2012   to   10/2015       Provided work coverage and oversight for maintenance, operational and routine work that involved radioactive material  Provided monitoring for radiation, contamination and airborne radioactivity in the work place Position responsibilities included: Performing required radiological surveys for free release of material per Article 701 of NAVSEA 389-0288   Performed surveys for contamination and radiation control, airborne radioactivity control and surveys to categorize waste for shipment   Ensured ALARA principles are followed during work and respond to radiological emergencies as required, survey waste material, excess materials, vehicles, areas and other materials   Maintained proficiency and qualifications through completion of work, self-study and training activities.  Obtained a confidential clearance.          Company Name    City  ,   State    Aviation Ordnancemen      Professionally and thoroughly trained in the areas of explosive, ordnance handling, and blasters maintained troubleshooting and repair on all weapons elevators onboard   Specialized in servicing, inspecting and handling of all types of weapons and ammunition carried on Navy aircraft   Duties performed included in-flight functions such as  operating tactical weapons and communication equipment; performing in-flight maintenance of aircraft electrical and mechanical gear¬†  Expert in tactical and technical guidance.  Obtained a secret clearance          Education        NUCLEAR ENGINEERING TECHNOLOGY   2016     Thomas Edison  ,   City  ,   State  ,   USA      Recipient of Thomas Edison State University Military  Scholarship  Coursework in Engineering
  Continuing education in Nuclear Energy Engineering Technology          Nuclear Energy Engineering Technology                NUCLEAR ENERGY ENGINEERING TECHNOLOGY   2017     Thomas Edison State  ,   City  ,   State  ,   USA            Languages      Bilingual, fluent in Spanish and English        CERTIFICATIONS      108 Qualified ( Radiological Control Technician Certification)  DOE Core Card













Aviation Ordnancemen Certification     "
AVIATION,"         OPERATIONS TECHNICIAN 1       Summary     Multi-faceted mechanical engineering student with background in ordnance and small arms handling . Strong technical proficiency with work history in a maintenance/ operations environment. In-depth knowledge of MS office software coupled with administrative and customer service related abilities. completely dedicated to efficiently completing tasks in an organized, timely manner.       Skills          Experience in leadership  Quantitative skills  Improvement plan knowledge  Ability to analyze reports  Problem resolution  Team player  Organization  Communication      MS Office  Working collaboratively  Quality assurance controls  Data evaluation  Intuitive  Multitasking capabilities  Attention to detail            Experience      Operations Technician 1   |   Company Name    -    City  ,   State     |   07/2020   -    Current      Tracked completion of objectives according to Quality control standards and work-related timelines.  Maintained physical equipment functions to meet productivity goals according to internal and external compliance initiatives.  Recorded compliance, maintenance, physical storage and safety considerations to assist organizational documentation for future stage planning.  Identified operational and performance issues and worked with managers to resolve concerns.  Recommended process and systems improvements such as changes to beverage production operations.  Successfully produced and packaged over 300,000 cases of Gatorade In accordance with PepsiCo standards.  Diagnosed and repaired mechanical issues according to industry standards.  Performed general maintenance on machinery and equipment to prevent malfunctions.  Diagnosed problems with mechanical equipment using advanced troubleshooting abilities.  Maintained compliance with internal and regulatory safety standards, including OSHA.  Carried out repair work on case-pack machinery, typically returning machines and tools to service within 30 minutes.  Applied hazard prevention procedures according to regulatory mandates.  Inspected equipment daily for preventive and emergency maintenance needs.         Sales Representative   |   Company Name    -    City  ,   State     |   03/2019   -   09/2019     Gathered information from clients to create solutions that achieved business needs and desires.  Increased profitability and revenue by generating $2000 in sales.  Networked with customers to increase referrals and boosted new client sales by 13%.  Expanded client bases by offering exceptional customer service and telecommunication skills.  Drove phone and cable sales through development of successful promotional strategies and product placement.  Acquired new customers and identified unique needs to deliver relevant products.  Brought motivation and energy to sales floor, creating positive and fun atmosphere.  Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.  Fostered relationships with customers to expand customer base and enhance loyalty and retention.  Cultivated impactful relationships with customers and drove business development by delivering product knowledge.  Set up and activated customer accounts to maintain QA satisfaction levels.         Aviation Ordnanceman   |   Company Name    -    City  ,   State     |   06/2013   -   03/2018     Monitored assets including vehicles, weapons, materials and equipment valued over $60 million.  Supervised operation of aviation ordnance shops, armories, and storage facilities.  Performed routine testing on aircraft armament control systems in accordance with Naval maintenance and safety regulations.  Serviced bombs, missiles and rockets and launched test devices.  Mentored junior sailors to align performance with core naval values and encourage career development.  Cleaned and prepared surfaces for painting, using air-powered sandblasting equipment.  Lifted and loaded materials of up to 120 pounds into sand-blast machines for blasting preparation.  Coordinated organizational and intermediate maintenance on guided missile launching systems.  Prioritized and organized tasks to efficiently accomplish service goals.  Contributed to development, planning and completion of project initiatives.  Requisitioned, received, stored and documented unit equipment and supplies.  Transported personnel from accident scenes to onboard triage in emergency elevators.  Maximized team efficiency by using equipment such as pallet jacks and forklifts to move armament during on loading process.  Used equipment such as loaders, hand trucks, forklifts and cranes safely.  Contributed to profitability by training new employees on safe, efficient use of forklift equipment and through troubleshooting machines to maintain optimal performance and limit overtime cost.  Maintained complete and accurate records of all unclassified, classified and Top secret documentation.         Server   |   Company Name    -    City  ,   State     |   01/2020   -   07/2020     Operated POS terminals to input orders, split bills and calculate totals.  Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.  Performed walked throughs during service to monitor guest satisfaction.  Met or exceeded sales targets on consistent basis with proactive promotional strategies.  Calculated charges, issued table checks and collected payments from customers.  Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.         Education and Training      Pebble Room High    |         05/2013    High School Diploma            University Of Alabama At Huntsville   |   City  ,   State          Some College (No Degree)            Kennesaw State University   |   City            Some College (No Degree)            Activities and Honors      Awarded Junior Sailor of the Month for outstanding performance as an ordnanceman.  Alumni of (CSADD) Coalition of Sailors Against Suicide.        Certifications      Explosives and Ordnance handling, US Navy - [2013-2018.]  Elevator maintenance technician Training certification- [2018]  Licensed elevator operator - [2013-2018]  CPR  Basic onboard firefighting training     "
AVIATION,"         TSO/FLOATER       Career Overview     To obtain a position to provide for my family after finishing my call of duty and term of service I indebted to my country with Honor and Pride‚Ä¶   IT specialist versed in software administration and data communications.  Highly skilled Personal Computer Support Technician offering vast knowledge of network security at desktop, server and internet levels.   Efficient and organized surveillance professional with 7 years in security and safety compliance. Extensive security guard training. as well as MP training (Military Police)   Quality-focused and efficient Cook adept at preparing and plating food in high energy, fast-paced kitchens.Line Cook with more then 10 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently.  Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment.        Qualifications          Sun Certified Java Developer (SCJD)  Technical help desk experience  CISCO Certified Network Associate (CCNA)  Strong analytical skills  GUI and tools  UNIX/LINUX  Strong collaborative skills      Web content management  Proficiency in TCP/IP protocols  Document management  Optimizing and performance tuning  Testing  Excellent problem solving skills  Knowledge of streaming video platforms            Technical Skills        Skills    Experience    Total Years    Last Used    Proficient in Word, Excel, and powerpoint    Personal Computer Support Technician    12    2008          Accomplishments      Strategy and Planning ¬†   Developed and communicated Web site usage, security policies and standards to all users.  Established policies and procedures for publishing Web pages and applications in conjunction with content creators and sales staff.    IT Training ¬†   Successfully trained 25 employees to use new operating system.    Network Security ¬†   Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links.  Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment.         Work Experience     12/2009   to   05/2011     TSO/Floater    Company Name   Ôºç   City  ,   State      G4S is a leading name in security solutions for the private sector.  It employs those.  seeking to protect others in the nation's most important buildings.  Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.Reported all incidents, accidents and medical emergencies to law enforcement.Responded quickly to medical emergencies, bomb threats and fire alarms.Issued security badges and visitor passes to all guests.Checked passes and credentials of persons seeking to enter the property.Continuously monitored security cameras and fire, building and alarm systems.            My duties included Observing & Reporting any movement between sectors, checking ID Badges.  of Contractors coming and going, as well as securing everything within my post until I.  was properly relieved by another Security Officer.         08/2008   to   03/2009     Customer Service Representative    Company Name   Ôºç   City  ,   State      Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Formulated and enforced Service Center policies, procedures and quality assurance measures.         01/2009   to   01/2015     N/A

Aviation Mechanic/Military Police Officer    Company Name   Ôºç   City  ,   State     Trained and instructed subordinates and supported units on transitioning into the unit.  Determined elevation and grid azimuths with maps and map overlays.Effective decision-maker in high-pressure environments.Managed receipt, storage and issue of ammunition processes.Patrolled areas and allowed restricted area access for authorized personnel.Led military police teams in support of battlefield operations.Maintained complete accountability during redeployment of all sensitive items and communication equipment.Maintained rifles, machine guns, mortars and hand grenades.Evaluated terrain and recorded topographical information.         Education and Training     2004     Diploma  :   Personal Computer Support Technician    Lincoln Technical Institute   Ôºç   City  ,   State  ,   united states     3.2  GPA      Emphasis in Mous Training         2003     Certificate  :   Electronic Systems Technician    Job Corps   Ôºç   City  ,   State  ,   United States     Coursework in Industrial Manufacturing, Safety Engineering, Tooling Technology Manufacturing and Process TechnologyCoursework in Electrical and Industrial Engineering        1998     Diploma  :   General Education    Fairmont Heights High School   Ôºç   City  ,   State  ,   United States            Skills       "
AVIATION,"         ENTREPRENEUR GENERAL MANAGER         Professional Summary      Airport Operations Safety and Training Coordinator ¬†with management experience and exceptional people skills. Versed in¬† accident investigation and analysis to develop action plans¬† ¬†and  initiatives to address accident trends . Desires a challenging role as a  Safety Training Manager .        Experience      Entrepreneur General Manager  ,   12/2011   to   12/2015    Company Name   Ôºç   City  ,   State       Conducted analysis to address¬† loss of revenue ¬†which led to  complete turnaround  .     Increased sales by 17% over a two-year period.  Provided onsite training.          Monitored multiple databases to keep track of all company inventory.            Successfully led key projects which resulted in  new source of revenue .              Planned and executed  new line of business.                 Monitored multiple databases to keep track of all company inventory  .       Managed the daily operations of the gas station.  Oversaw sales, inventory and staff monthly.  Conducted and performed inspections of all gas equipment and facilities.  Maintained and obtained a clean and customer friendly environment for various customers.  Enforced and implemented strict policies and procedures regulating the gas station.  Responsible for hire and managing more than 30 employees.  Oversaw the price management of fuels and merchandise.  Monitored monthly sales, and inventory, prepared monthly cash balance reports for the gas station and convenience store.  Sought, prepared, negotiated and obtained contracts with USAID to deliver food and seeds throughout Haiti.  Created, prepared, and maintained records and documents related to the operation and administration of the delivery of assigned loads, and prepared reports related to the work.  Conducted researched, evaluated, and make decisions on what mode and route to take for transportation of loads throughout Haiti Planned, organized, coordinated, prioritized, assigned, and evaluated the work of subordinate's employees.  Coordinated and oversaw the daily operations of the trucks, Prepared and administer the budgets. Answered inquiries and complaints from our customers related to the delivery of loads.          Safety & Training Coordinator  ,   06/1995   to   01/2011    Company Name   Ôºç   City  ,   State      Exercised Responsibility for the development of training for more than 15,000 airport employees, loss prevention, scheduled and conducted safety meetings.  Planned, directed, oversaw, reviewed and evaluated the work of staff providing support to airport training program.  Maintained or directed the maintenance of accurate records and files.  Monitored changes in legislation and FAA regulations that may affect training and safety program operations or service delivery; evaluated their effect upon program activities and recommended appropriate policy and procedure modifications.  Maintained contact with airlines, government agency, and Miami Dade Aviation employees to keep them informed of safety and training needs and requirements.  Developed and modified training techniques and formats to evaluate airfield vehicle operators or current program effectiveness and to determine the need for program modification and/or new training program development.  Tested theoretical and practical knowledge of aviation safety and ramp safety.  Analyzed training programs to assure competency of persons operating vehicle on the airfield.  Prepared reports of airfield inspections to document findings.  Approved or disapproved issuance of certificate of vehicles operators on the airfield.  Promoted training programs through developing contacts with various organizations and through electronic media announcements.  Developed, Organized, prepared, and revised departmental safety manuals, prepared periodic report on progress of safety and training program as required.  Provided fiscal oversight for Airside Division training cash collections, equipment purchase orders.  Tracked Employee Performance training requirements to make sure that are following FAA Rules and Regulations.  Developed and made recommendation for the purchase of new and improved equipment.  Monitored existing equipment and their usage.  Responsible for issuing department vehicle, and equipment.  Assigned, distributed, checked, and verified access personnel work load.  Performed inspections of county buildings, airport ramp, taxiways, and runways to determine proper adherence to established safety standard and to assure that proper safety conditions are maintained.  Reported any unsafe conditions and followed up on corrections of unsafe conditions and minimized losses.  Performed investigations of accidents on the airfield which cause damage to county property or equipment/persons, determined causes of accidents and made recommendation for appropriates actions to prevent recurrences.  Approved requests for emergency delivery on the airfield.  Monitored safety condition of the airfield, maintained and ensured the smooth operation of the airport.  Ensured that all operators adhere to the rules and regulation of the department.  Monitored construction and maintenance projects affecting airfield activities.  Ensured compliance with Federal Aviation Administration (FAA) and Miami-Dade Aviation rules and regulations to affect the safe and efficient operation of the Air Operations Area (AOA).          Education      Bachelor  :  Public
2  ,  December 2007    Barry University   Ôºç   City  ,   State      Public
2        Professional Affiliations      Member, Small Business Association (2008 - present)    Member,  AAAE        Skills    agency, balance, budgets, contracts, delivery, government, inventory, loss prevention, managing, meetings, access, personnel, policies, program development, progress, safety, sales, training programs, transportation   "
AVIATION,"         INTERNATIONAL CERTIFICATION PROGRAM MANAGEMENT       Profile     I am an experienced professional with 14 years of aviation & aerospace with expertise in international governmental liaison, aircraft certification, regulatory compliance, aircraft sales and import/export compliance. As a professional pilot with over 800 hours of total time, multi-tasking, problem solving and risk management are a foundation of my career.        Skills          Substantial knowledge of all Microsoft Windows operating systems and MS Office  NX7.5 Unigraphics  Teamcenter.  Moderate knowledge of computer networking including LAN, WLAN.      Domestic & international regulatory compliance  Aircraft Import/export experience Strong management & complex problem solving skills  3D modeling   Accident investigation  Root Cause Analysis              Accomplishments      ACCOMPLISHMENTS   Achieved First of Type design approval into Brazil, China, Malaysia, Indonesia, South Africa, New Zealand and Argentina.  Obtained Type Design major change approvals in EASA, Canada, Maldives, Brazil (exempt/non-exempt), India and Russia.  Developed & managed a revenue stream for foreign validations reducing budgetary restraints by 50%.  Assisted in the development and publication of Pilot's Operating Handbook / Aircraft Flight Manuals and country specific POH/AFM supplements.  Managed and directed external design engineering contracts, programs and implemented in house review and approval processes utilizing NX7.5 Unigraphics, 3D modeling.        Professional Experience      International Certification Program Management    07/2010   to   Current     Company Name   City  ,   State       Demonstrated experience in all aspect of the International aircraft validation / acceptance process from application submittal to granting of a validated type certificate.  Lead subject matter expert on foreign regulations with regards to certification & operations.  Managed external contract engineering design groups with regards Type Design changes.  I developed and managed internal engineering disciplines, FAA, and foreign authority project teams during the validation process.  Developed departmental procedures based on international bilateral agreements, governmental regulation and operational requirements.  As the IC Program Manager coordinated certification activities with internal functions and direct FAA involvement.  Develop certification procedures as required and reviewed company documentation to meet FAA & foreign civil aviation authority requirements.  Reviewed compliance documentation,  design data, Certification Plans, Compliance Reports, Drawings, wrote internal company coordination memos prior to domestic and foreign government submission.  I developed compliance packages and submitted directly to the FAA and foreign authority.  Improved guidelines in implementing certification programs while maintaining budgetary and schedule constraints.  Ensured compliance to multi-national agreements and regulatory frame work Experienced in US federal regulations 14CFR 61, 91, 23, 135.  Knowledgeable in European governmental regulations with regards to aircraft certification, and operations.  Successfully obtained aircraft First of Type approvals in Europe, Mexico, New Zealand, Qatar, Malaysia, Colombia, Brazil, China, Russia, and Argentina.          Maintenance & Avionics Coordinator   05/2000   to   08/2005     Company Name   City  ,   State       Developed and managed maintenance and avionic customer accounts, processed invoice payments, credits and net account billing.  Prepared maintenance/avionics invoices.  Managed subscription based navigational data for company charter operations & customer based aircraft.  Coordinated invoicing, account management of all maintenance and avionics repairs for a FAA 145 repair station.  Managed pilot supplies, purchase orders, inventory control cycling of life limited products.          Education and Training      Bachelor of Science  :   Professional Aeronautics   2009       Embry-Riddle Aeronautical University     Minors: Aviation Safety, Management, International Relations         Associate of Arts  :   Liberal Arts   2004       Johnson Country Community College   City  ,   State               Professional Aeronautics     1999       Spartan School of Aeronautics   City                 Affiliations    Professional Associate of Dive Instructors, Aircraft Owners and Pilots Association, Embry-Riddle Aeronautical University Alumni, Cherokee Flyers, Inc.(President, Vice President, Director of Membership, Assist. Treasurer), Civil Air patrol.      Certifications    FAA Certificated Commercial/Instrument Pilot - Single-Engine Airplane, PADI Certified Dive Master.      Skills     account management, Autocad, billing, , catalogs, civil aviation authority, computer networking, customer satisfaction, Delivery documentation,  government, inventory control, invoicing, LAN, meetings, all Microsoft, MS Office, Windows operating systems, network, Process development,  Program Management, quality,  Safety, Sales support, Technical support, Regulatory Compliance.    "
AVIATION,"         RECRUITER-IN-CHARGE       Summary    Accomplished and detail-oriented professional offering excellent organizational skills and ability to manage complex projects with accuracy.  Excellent communication and management skills, able to deliver informative recommendations to senior leadership regarding long-term strategic planning and decision making.  Disciplined approach to tasks and ability to anticipate potential obstacles are attributes which contribute to a strong record of excellence and acknowledgment for ""getting the job done.""      Highlights        Achieve Global: Professional Selling Skills (PSS) / Professional Selling Skills Coaching (PSC) / Professional Selling Skills Applications (PSA) / Six Sigma Training: Intro to Six Sigma, Lean Strategies, Lean Techniques, Reducing Variation to Improve Quality, Lean Logic, Lean Value              Experience      Recruiter-in-Charge     Oct 2010   to   Oct 2015      Company Name   -   City  ,   State     Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Defense Connect Online (DCO), Web- based Contact  Management Databases.  Supervised, developed and led a navy recruiting station of four navy recruiters to identify and attract potential applicants to meet quantitative and qualitative goals through proper use of current directives, processing forms and instructions.  Possess strong expertise in recruiting practices, recruiting programs, policies and classification techniques.  Researched market conditions and competitor positions to develop daily canvassing strategies for recruiters to gain competitive advantage and maximize success.  Facilitated numerous recruiting events and presented detailed information on Navy careers, responsibilities, benefits, expectations and objectives.  Trained new team members at the organizational level and assisted peers with all aspects of recruiting techniques.  Conducted production inspections and provided training to recruiting offices within the recruiting district.  Recommended training programs to assist applicants in meeting qualifications and knowledge; monitored progress and processed new-hire paperwork, including reference / background checks.  Key Accomplishments & Awards: Led recruiting station to 300% above assigned recruiting goal in 2014 and 2015 Navy Recruiting District Houston Reserve Recruiter of the Year NRD Houston Sailor of the Quarter (3 Occasions) NRD Houston Leading Petty Officer of the Quarter (3 Occasions) NRD Houston Leading Petty Officer of the month (6 Occasions) Navy and Marine Corps Commendation Medal Navy and Marine Corps Achievement Medal Military Outstanding Volunteer Service Medal.         Executive Director     Mar 2008   to   Sep 2010      Company Name   -   City  ,   State     Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Web-based Contact Management Systems.  Marketed legal insurance policies and identity theft protection plans to families, business owners and employees as an employee benefit.  Worked closely with Human Resource managers to present, offer and set-up legal protection policies to employees as an employee benefit.  Managed training program for sales force ensuring compliance with parent company's policies and procedures.  Key Accomplishments: Sold over 1,400 legal/identity theft protection plans Conducted multiple seminars and sales events to groups of up to 300 associates, employees and clients Trained over 1,000 sales representatives on sales techniques and industry policies.         Production Supervisor / Aviation Electronics Technician     Sep 1998   to   Jan 2008      Company Name   -   City  ,   State     Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Invoice Management System.  Supervised day-to-day production activities of up to 23 electronic technicians in the testing, troubleshooting and repair of electronic navigation, communication, radar and weapon systems from various military aircraft.  Maintained and repaired electronic communications systems and in-flight navigation and detection systems on various aircraft utilizing test equipment such as multi-meters, oscilloscopes, distortion analyzers, power meters, electronic module test benches, etc.  Ensured technicians had proper test equipment, tools, PPE and supplies for completion of daily tasks.  Conducted annual personnel performance evaluations, counseled, trained and mentored junior technicians.  Maintained Material Safety Data sheets, logs and records and supply inventory levels.  Performed scheduled and unscheduled maintenance, troubleshooting, removal, installation, repair, fueling and servicing procedures in accordance with the Navy's policies and procedures.  Utilized schematics, maintenance instruction manuals, wiring diagrams, hand tools, power tools and soldering irons to locate malfunctions and troubleshoot electronic components, assemblies and systems.  Key Accomplishments: Planned, executed and supervised the safe and expeditious completion of over 2,900 maintenance actions resulting in a 96 percent Ready-For-Issue rate (items repaired & returned to supply pool) As a Quality Assurance Inspector, inspected technicians work before, during and after the completion of maintenance performed resulting in 6 years and 7,550 flight hours of mishap free operations Directed research, development and implementation of Six Sigma principles; thorough analysis and recommendations enabled the elimination of waste and promoted the development of improved process flow optimizing production by 30 percent within work spaces As Training Program Manager, conducted on-the-job training, monitored over 140 personnel training records and ensured proper professional and safety training was provided to all technicians Awarded Sailor of the Quarter (4 Occasions) Navy and Marine Corps Achievement Medal (3 Occasions) Continued.         Education      Master of Science  ,   Management   May 2016     Riddle Aeronautical University   -   City  ,   State      GPA:   Summa Cum Laude) GPA: 4.0   Management Summa Cum Laude) GPA: 4.0       Bachelor of Business Administration     May 2005     University of La Verne   -   City  ,   State      GPA:   Magna Cum Laude GPA: 3.84   Magna Cum Laude GPA: 3.84       Counselor (Professional & Kindred) Apprenticeship Certification     September 2015           Interests    Department of Labor, United Services Military Apprenticeship Program      Skills    Adobe, benefits, Coaching, competitive, Contact Management, Contact  Management, Counselor, clients, Databases, forms, hand tools, Human Resource, Inspector, instruction, insurance, legal, Logic, market, Excel, Outlook, PowerPoint, Windows, Word, radar, multi-meters, Navy, navigation, organizational, oscilloscopes, personnel, personnel training, policies, power tools, progress, Quality, Quality Assurance, Recruiting, Recruiter, research, Safety, Selling, sales, schematics, seminars, Six Sigma, soldering, supply inventory, test equipment, training programs, troubleshoot, troubleshooting, wiring diagrams      Additional Information      Department of Labor, United Services Military Apprenticeship Program
Active Secret Security Clearance (Expires January 2025)     "
AVIATION,"         CUSTOMER SERVICE REP       Career Focus    To find a long term career that is enjoyable and a great place to work. Being able to support a family is a big plus as well!      Core Qualifications            Operations management            Natural leader   Proficiency in management and          Weapons training   aircraft safety            Proficient communicator   Quick learner            Motivated   Computer proficient            Background checks   Microsoft Office            Strong analytical skills   File/records maintenance            Excellent problem solving skills   Reports generation and analysis            Change management Financial records and processing            First Aid training (2014) Training and development            AED training (2014)   Superior customer service¬†     Diagnosis and repair      Mathematical aptitude  Preventative maintenance  Employee relations specialist  Service solutions expert  Dedicated to process improvement  Conflict resolution proficiency  Devoted to data integrity  Negotiation competency  Troubleshooting skills  Telecommunications knowledge  Proficient in customer account software  Multi-channel contact center software  Customer Relationship Management software (CRM)  Adept in automated attendant systems            Education and Training           2014     Aviation Warfare Operator-A1 A School   -   City  ,   State  ,   US   Select One, On The job training for Electronic Warfare Operator 8 moth school dedicated to familiarize the student with the Boeing 737 platform. learned in-flight emergency procedures, crew resource management skills, system operations, preformed basic aircraft maintenance.
Acoustic/ Radar signal interpretation       High School Diploma     2012     Naval Aircrew Candidate School   -   City  ,   State  ,   US   4 week school to make sure we are qualified to fly. Aviation Physiology, Combat First aid,
Aviation mis-hap survival skills, familiarization with all aircrew fixed and rotary wing
aircraft, crew resource management skills       Moon Valley High School   -   City  ,   State  ,   US          Accomplishments     Received Global War on Terrorism Service Medal.   Maintained 100% accountability of a large aircraft equipment and tools worth over $1million on a daily basis.   Promoted twice at Discount Tire in less then a year. Highest scoring student in the training program at Progessive Leasing. I hold the best QA grades out of all in my hire group.¬†        Work Experience      Customer Service Rep     Jul 2015   to   Current      Company Name   -   City  ,   State    Collected customer feedback and made process changes to exceed customer satisfaction goals.   Made reasonable procedure exceptions to accommodate unusual customer requests.   Provided accurate and appropriate information in response to customer inquiries.   Demonstrated mastery of customer service call script within specified timeframes.   Addressed customer service inquiries in a timely and accurate fashion.   Maintained up-to-date records at all times.   Developed effective relationships with all call center departments through clear communication.   Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.   Built customer loyalty by placing follow-up calls for customers who reported product issues.   Formulated and enforced Service Center policies, procedures and quality assurance measures.   Properly directed inbound calls in phone queues to improve call flow.         Aprentice Tech     Jun 2014   to   May 2015      Company Name   -   City  ,   State    Followed checklists to verify that all important parts were examined.   Examined vehicles to determine the extent of damage or malfunctions.   Communicated with customers regarding vehicle issues and potential repairs.   Operated pneumatic tools and air compressors.   Removed and replaced tires, Wheels and Lugs. Contributed to repeat and referral business by using strong customer service and problem solving skills.    Organized work records and filed reports.   Ordered accurate amounts of parts and supplies to maintain necessary inventory.   Guided mechanics with decisions concerning repair and replacement of parts.         Aviation Warfare Operator Electronic Operator     Jun 2012   to   Jun 2014      Company Name         Coordinated all department functions for team of 250 employees.  Verified and logged in deadlines for responding to daily inquiries.  Coordinated with airport vendors regarding fueling and catering logistics.  Operated full cabin management systems, including the APY-10 Radar, ELetronic Support Measure, Radios, Integrated Friend or Foe Interrogator.  Enforced safety and security measures and protected sensitive zones by any mean necessary.  Updated the flight crew and briefed fellow staff on changes in preflight briefs.Successfully completed Crew Resource Management develop professional skills.  Verified that information in the computer system was up-to-date and accurate.  Prepared equipment for all operations.Verified that all required information was readily available and displayed correctly.Tacked maintenance actions and completed records.Troubleshot manufacturing and inspection test equipment on electronic parts of aircraft.  Quickly replaced faulty parts and unit wiring and retested systems.  Coordinated port visits and fleet operations domestically and abroad.  Defused hostile situations with superior negotiation techniques.  Logged and filed classified documents.  Determined elevation and grid azimuths with maps and map overlays.  Effective decision-maker in high-pressure environments.  Prepared operation plans and orders to support security of resources and installations.  Maintained complete accountability during redeployment of all sensitive items and communication equipment.  Completed multiple fire prevention safety training.  Directed supporting fire to suppress enemy fire and allow troops to maneuver the area.  Coordinated operations with armor, artillery and air support units.         Skills    analytical skills, Basic, Change management, CHI, Financial, First Aid, inspection, interpretation, logistics, MA, management skills, Microsoft Office, Radar, Weapons, Natural, negotiation, communicator, Operations management, Physiology, problem solving skills, Quick learner, safety, test equipment, wiring  Cash handling   Able to lift 50-100 pounds  Careful and active listener   Strong public speaker        "
AVIATION,"         SENIOR AEROSPACE QUALITY ENGINEER           Profile     Six Sigma Black Belt:  Total Quality Management, SPC, QFD, Mistake-Proofing, Root Cause Corrective Action, Value Stream Mapping, Gage Capability,  PFMEA, APQP, DFMEA, poka-yoke,  Cpk, DMADV,  QFD, SIPOC, COPIS, and CAPA.  Results-driven Mechanical Engineer with solid product engineering and QA experience.  Team-oriented Senior Quality Engineer with over five years experience developing and testing commercial and military turbines.           Skills          Training program implementation  The Mathworks MATLAB  Quality control  Energy management systems  Engineering software  Strong presentation skills  Process improvement  Operations research   Reliability Testing  Geometric Dimensioning      Lean Manufacturing  Physics  Material Properties  Leadership  Team player  Failure Analysis  Product Engineering            Accomplishments     Product Improvement   Liaised with MRB to modify and improve overall product performance.  Eliminated machine defects through recommendation of machine adjustments.  Statistical Analysis  Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department.     Project Management ¬†   Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints.    Document Control ¬†   Served as document control specialist to design micro precision apertures, sheet metal enclosures, membrane switches and cabling, while following proper standards.         Professional Experience      Senior Aerospace Quality Engineer    February 2009   to   September 2014     Company Name   Ôºç   City  ,   State      Handled the authorization of all internal blueprint and UTC revision changes.  Supervised the Non-Destructive Testing and ETL lab.  Performed AS9102 First Article Inspections and prepare all applicable documents for submittal per AS 9100 standards.  Directed Kaizen and Lean Manufacturing meetings weekly in front of an audience of about thirty engineers.  Identify negative quality trends and initiate appropriate corrective/preventative actions.  Lead project engineer of the JSF F-35 ramjet development stages.  Any engineering changes required my prior approval.  Review, authorize, and sign off all process routers making sure quality clauses and customer specifications are documented and      acknowledged.  Maintained Aerospace Quality Management Systems both internal and external.  Collaborated with engineers and project managers regarding design parameters for client projects.  Initiated statistical analysis project that resulted in sound recommendations adopted by entire department through Value Stream Mapping.  Auditing experience with outside agencies and internal.  Trained junior level Quality Engineers on how to properly organize FAIR packages and also taught them helpful Six Sigma methods.  Handled all regulatory complaints from agencies such as the United States DoD and FAA and took appropriate corrective action.  Progressive knowledge of the Codes of Federal Regulations as they pertained to GE Aviation.          Materials Program Manager    January 2005   to   November 2009     Company Name   Ôºç   City  ,   State      Focal point to Supplier Quality Assurance, Materials Control Lab, and Engineering Source Approval personnel to ensure the facility is compliant with procedures and audit requirements.  Maintain constant liaison and communicate effectively with clients.  Prepared accurate specifications for purchase of materials and equipment for purchasing department.  Lead the program's supply chain activities, and advise the SCM Director on material strategies and plans.  Reporting of unit reliability, repair costs, technical changes & investigations, repair shop capacity & performance metrics.  Developed and lead supply chain proposal activities including task descriptions, bases of estimates, RFP solicitation, and cost and pricing.  Develop the EAC (Estimate at Completion) and material forecasts by coordinating the collaborative inputs of the various elements of supply chain and finance.  Participate in Daily Management and prepare reports and corrective actions for Key Performance Indicators (KPI) in advance of monthly review.  Exert influence and have an effect on the overall objectives and long-range goals of programs and be an influencing member of the IPT (Integrated Product Team) team.  Strict adherence was followed using both customer and Aerospace standards.  Write reproduction procedures for any anomalies encountered, and generate comprehensive reports.  Demonstrate experience in manufacturing and continuous improvement tools.  Exert influence and have an effect on the overall objectives and long-range goals of the program and the program IPT team.  Working knowledge and training in Supply Chain Management, contract law, FAR/DFAR as it relates to Government contract  Directed customer installations maintaining cost efficiencies based on space and power allocation.  Resolved part and assembly discrepancies.          Mathematics and Physics Tutor    January 2002   to   May 2005     Company Name   Ôºç   City  ,   State      Educate students on how to solve mathematical equations using formulas and proofs, and in addition, using technology, including the TI series calculators, MATLAB, and Minitab.  Tutor mathematical topics including Calculus 1, 2, 3, Differential Equations, Partial Derivatives, Statistics, Stochastic and Advanced Calculus, Discrete Mathematics, Linear Algebra, Number Theory, Finite Element Analysis, Lie Super-Algebra, Fluid Mechanics, Applied Physics, Solid State Physics, and Real Analysis.  Additionally, I worked with engineering students prepare for the FE Examand actuarial students prepare for their first four professional exams by appointment.          Related Coursework      Ph.D   :   Theoretical Physics  ,   2010    Massachusetts Institute of Technology   Ôºç   City  ,   State  ,   USA    GPA:   H.Y. Loh Award Scholarship
National Defense Science and Engineering Graduate (NDSEG) Fellowship and Scholarship
Approved Dissertation: Measurement of the Z Boson Transverse Momentum Distribution at the Tevatron.     National Defense Science and Engineering Graduate (NDSEG) Fellowship and Scholarship  Approved Dissertation: Measurement of the Z Boson Transverse Momentum Distribution at the Tevatron.  Dean's List  Summa Cum Laude          M.B.A   :   Econometrics  ,   2007    MIT Sloan School of Management   Ôºç   City  ,   State  ,   USA    GPA:   Dean's List GPA: 4.0/4.0     Coursework in identifying areas of positive and negative private sector aerospace fluctuations.    Emphasis on long-range military spending and to whom the funds are allocated to.   GPA 4.00/4.00            M.S   :   Applied Physics  ,   2005    Massachusetts Institute of Technology   Ôºç   City  ,   State  ,   USA    GPA:   Summa Cum Laude
Dean's List GPA: 3.97/4.00 Pi Kappa Chapter; MechE Honor's Society
Dissertation: Studies of Ultrafast Structural Dynamics In Metals     Summa Cum Laude  Dean's List GPA: 3.97/4.00   Pi Kappa Chapter; MechE Honor's Society  Advanced coursework in physical applications to aviation.  Dissertation: Studies of Ultrafast Structural Dynamics In Metals         Bachelor of Science   :   Mechanical Engineering  ,   2002    Massachusetts Institute of Technology   Ôºç   City  ,   State  ,   USA    GPA:   Summa Cum Laude
Dean's List
Pi Kappa Chapter; MechE Honor's Society GPA: 3.94/4.00     Summa Cum Laude  Dean's List   Pi Kappa Chapter; MechE Honor's Society  GPA: 3.94/4.00   Advanced coursework in Mathematics         Lean Six Sigma Black Belt; 2008

Lean Six Sigma Green Belt; 2007

Villanova, PA 19085        Villanova University   Ôºç   City  ,   State              Black Belt   :   Six Sigma  ,   2008    Villanova University   Ôºç   City  ,   State  ,   USA     Six Sigma Quality, SPC, QFD, Mistake-Proofing, Root Cause Corrective Action, Value Stream Mapping, Gage Capability,  PFMEA, APQP, DFMEA, poka-yoke,  Cpk, DMADV,  QFD, SIPOC, COPIS, and CAPA.         Ph.D   :   Theoretical Physics  ,   2010    Massachusetts Institute of Technology   Ôºç   City  ,   State  ,   USA    GPA:   Dean's List GPA: 3.91/4.0 Graduate Student Council
of the Massachusetts Institute of Technology
Physics Department Representative
Sigma Pi Sigma National Honor Society     Mechanical Engineering With a Concentration on Aerospace Modeling and Design; Undergraduate  Analysis of Particle Kinetics and Heat Transfer Variability in Fluidized Bed Processing; Undergraduate  Analysis of 3-D Contact Mechanics Problems by the Finite Element and Boundary Element Methods; Undergraduate  Advanced Composite Materials Research for Air and Ground Vehicles; Undergraduate  Meta-control of Combustion Performance with a Data-mining Approach; Undergraduate  Hydrodynamic Instability at High Energy Density; Post Graduate  Topology of Birational Manifolds and Applications to Degeneration; Post Graduate  Blast-Wave-Driven, Multi-Dimensional Rayleigh-Taylor Instability Experiments; Post Graduate  Effective Field Theory and D Grand Unified Model; Post Graduate  Transitory Control of Separated Shear Layer using Impulsive Jet Actuation; Post Graduate          Affiliations    American Mathematical Society; Member Connecticut and Western Massachusetts Chapter of Mensa; Member Knights of Columbus; 3rd Degree Knight American Physical Society; Member American Society For Quality - Certified Quality Improvement Associate Connecticut Academy of Science and Engineering; Member American Institute of Aeronautics and Astronautics; Member Board of Directors; HARC Inc. American Society of Mechanical Engineers       Personal Information    Euler-Mascheroni constant A transcendental number is a number (possibly a complex number) which is not algebraic-that is, it is not a root of a non-constant polynomial equation with rational coefficients.  Originally created by Leonhard Euler in his paper, titled De Progressionibus harmonicis observationes  in 1735, represented by the Greek letter Gamma, *, Euler valued * at  .5772.  Mathematicians for 278 years have not been able to prove the Euler-Mascheroni constant is transcendental.  I developed an infinite sum series while also making use of the Taylor Polynomial, proving the Euler-Mascheroni constant is a transcendental number. Fields Medal candidate. Nobel Laureate candidate for work in Physics. The Association of American Publishers Copyright 2012       Skills    3-D, Approach, auditing, calculators, continuous improvement, Data-mining, Derivatives, engineer, ETL, finance, Government, ISO, ISO 9001, law, Director, Materials, Mathematics, MATLAB, meetings, Minitab, Modeling, personnel, Physics, pricing, Proofing, proposal, Quality, Quality Assurance, Reporting, Research, RFP, routers, Six Sigma, SPC, Statistics, supply chain, Supply Chain Management      Additional Information      PUBLICATIONS: Euler-Mascheroni constant A transcendental number is a number (possibly a complex number) which is not algebraic-that is, it is not a root of a non-constant polynomial equation with rational coefficients.  Originally created by Leonhard Euler in his paper, titled De Progressionibus harmonicis observationes  in 1735, represented by the Greek letter Gamma, *, Euler valued * at  .5772.  Mathematicians for 278 years have not been able to prove the Euler-Mascheroni constant is transcendental.  I developed an infinite sum series while also making use of the Taylor Polynomial, proving the Euler-Mascheroni constant is a transcendental number. Fields Medal candidate. Nobel Laureate candidate for work in Physics. The Association of American Publishers Copyright 2012      "
AVIATION,"         PROGRAM MANAGER             Highlights          Microsoft Office (Word, Access, Excel, Outlook, Powerpoint)	Advanced  GFEBS  Windows XP  Professional	Intermediate  Windows  Vista	Beginner  CPR/Combat Lifesaver	Intermediate                Experience         June 1999   to   Current     Company Name                Program Manager    September 2006       Company Name   Ôºç   City  ,   State      Salary: $ 54,000.  Hours per week: 40.  Army Aviation.  Maintain accountability on aviation, health and safety budget for 6 different divisions and 23 sub-divisions.  Compile fiscal, financial and ISR reports for two facilities and all aviation assets in Nebraska.  Insures that needed plans, materials, and tools are available, and that needed stock is obtained from supply locations.  Inspect monthly obligation plans, STANFINS reports GFEBS and AFCOS accountability to avoid over-obligating.  Sustain constant program schedules and status to provide accurate information to State Aviation Officer and Chief of Staff.  Establish rules, regulations and controls to ensure complete accuracy in program execution.  Develop future fiscal year operating program plans that include variations for fuel and personnel costs, flight hours, maintenance, weather and execution.  Executed between 99.9-100% every fiscal year with over $3.5M, 3 Airframes and 17 aircraft.  Utilized the Logistics Modernization Program (LMP) for order processing, inventory management, customer service and acquisition.  Created, maintained, and updated automated Standard Operating Procedures (SOP).  Compiles data for reports, projections, flow charts, and graphs for all missions and completes presentations through Adobe or Microsoft to Company, Troop and Battalion commanders.  Routinely edits content, grammar, style and presentation of multi-formatted documents with technical and visual information to improve the intended audience's interpretation and acceptance of topics presented.  Creates databases and spreadsheets to reflect accountability items, funding, budget, analytical and statistical information.  Utilized various programs to conduct own research for future productions of equipment.  Assisted maintenance officer with completing all 4610-Rs required to begin production of AASF #2 in Grand Island.  Maintains  the KIRS Key control Program.  Completes funding requests on PRweb, typing Monthly Obligation Plans, tracking/cutting orders and obligating/de-obligating funds on AFCOS.  Analyzed funding for AFTPs and SFTSP from TC 1-210 and DFAS 37-100-2008.  Assists State Aviation Safety Officers from Colorado, Utah and Minnesota on COMSEC and Quality Control complications.  Coordinates delivery, status of repair and/or pickup of equipment with supported units and maintenance shops through network database.  Passes to workers instructions received from the supervisor, demonstrates proper work methods, and starts work.  Insures that needed plans, blueprints, materials, and tools are available, and that needed stock is obtained from supply locations.  Guides and assists other workers performing repair work.  Performs functional tests, analyzes performance and malfunctions, removes, installs, tests, maintains, modifies, performs alignments and troubleshoots the electronic, electrical, mechanical and hydraulic assemblies, modules, and interconnecting cables of a variety of combat and tactical electronic, communication, navigation and secure/comsec equipment to include FM, UHF, VHF, KY-58, KIT-1C, Sincgars, Doppler/GPS, High frequency ARC-220, AFCS System, VOR, IFF, transponder, gyros, HUDS, CIS, HIS, VSI, Night Vision Goggles and all wiring.  Utilizes Integrated Family Test Equipment (IFTE), Built In Test Equipment (BITE), Validators and break out boxes (BOB) for fault isolation, verification, or adjustment of assemblies, systems, circuit cards, components, wiring and electronic modules.  Experienced in working in fast paced environments which demand organizational, personal and professional skills.  Honorable, principled and poised during any situation.  Detail oriented and resourceful in completing any project and multi-tasking.  Proficient at databases, presentations, logistics and word processing.             May 1998   to   Current     Company Name          Grade Level: E-4.  Salary: $300/month.  Quality Assurance/Technical Inspector.  Maintains All files and records for 24 UH-60A Blackhawk, and 14 CH-47 Chinook Helicopters.  Inspects all avionics/electronic work completed through Microsoft office and windows XP professional.  Created a network database and maintained all calibrated systems and test equipment for the Battalion.  Ensured work requests were properly routed through repair facility.  Installed ULLS-A Servers and uploaded an entire new program for the aircraft fleet.  Utilized C++ and ANCDs to apply cryptic information.  Compiles data for reports, projections, flow charts, and graphs for all missions to include ""secret"" and completes presentations to Company, Troop and Battalion commanders.  Coordinates delivery, status of repair and/or pickup of equipment with supported units and maintenance shops through network database.  Completes presentations and all statistical data through adobe and Microsoft powerpoint.  Furnishes assistance to Supervisors on production problems and work planning.  Creates, maintains, and updates automated Standard Operating Procedures (SOP) and publications.  Uses specialized test equipment to carry out all phases of avionic and electronic installation, maintenance, repair, and operational testing of base stations, remote transmitters, flight systems, flight controls, receivers, communication, navigation, countermeasure and mobile equipment.  Planned, organized and led seven Downed Aircraft Recovery Missions.  Programs, schedules, and establishes priorities for routine maintenance, unscheduled maintenance, combat damaged systems, and repair of equipment.  Initiates, updates and closes out files, records, and reports according to applicable regulations and Technical Manuals.  Installs new communication and navigation systems on all assigned aircraft.  Performs maintenance, troubleshooting and repair of all systems ensuring operational capability of all electronic and electro-mechanical systems and equipment.  Maintains, installs and repairs secret level, and COMSEC equipment to include encoding and encrypting radios and loading frequencies on sincgars radios.  Ensures that all systems and equipment are reliable and parts are available if needed.  Plans and organizes work and provides guidance and assistance for peers and lower enlisted.  Insures that needed plans, blueprints, materials, and tools are available, and that needed stock is obtained from supply locations.  Guides and assists other workers while performing repair work.  Checks work in progress and when finished for compliance with supervisor's instructions, work orders, and established shop procedures on work sequence, procedures, methods and deadlines; and directs or advises other workers to follow supervisor's instructions and tomeet deadlines.  Performs functional tests, analyzes performance and malfunctions, removes, installs, tests, maintains, modifies, performs alignments and troubleshoots the electronic, electrical, mechanical and hydraulic assemblies, modules, and interconnecting cables of a variety of combat and tactical electronic, communication, navigation and secure/comsec equipment to include FM, UHF, VHF, KY-58, KIT-1C, Sincgars, Doppler/GPS, High frequency ARC-220, AFCS System, VOR, IFF, transponder, gyros, HUDS, CIS, HIS, VSI, Night Vision Goggles and all wiring.  Utilizes Integrated Family Test Equipment (IFTE), Built In Test Equipment (BITE), Validators and break out boxes (BOB) for fault isolation, verification, or adjustment of assemblies, systems, circuit cards, components, wiring and electronic modules.  Experienced in working in fast paced environments which demand organizational, personal and professional skills.  Honorable, principled and poised during any situation.  Detail oriented and resourceful in completing any project or and multi-tasking.  Proficient at databases, presentations, logistics and word processing.  Excelled in an E-7 position as an E-4 for an 18 month deployment to Iraq (March2006-September2007.)  Received numerous medals to include Good Conduct Medal, Army Accommodation Medal and The Bronze Star Medal.          Education      US   :     May 1997    Malcolm High School   Ôºç   City  ,   State              Bachelors Degree   :   Aeronautical Engineering      Embry-Riddle Aeronautical University   Ôºç   City  ,   State      Aeronautical Engineering        MBA                Additional Information      Top Secret Security Clearance (TSCI)
FCC License        Skills    Adobe, Army, blueprints, budget, C, C++, cables, charts, content, CPR, customer service, databases, database, delivery, Detail oriented, fast, financial, functional, funds, GPS, graphs, Inspects, Inspect, Inspector, interpretation, inventory management, Logistics, materials, mechanical, Access, Excel, Microsoft Office, Outlook, Microsoft powerpoint, Powerpoint, Windows, Windows XP, Word, multi-tasking, navigation, network, organizational, personnel, presentations, progress, publications, Quality Control, Quality Assurance, repairs, research, Safety, FM, Servers, SOP, spreadsheets, supervisor, Technical Manuals, Test Equipment, troubleshooting, typing, UHF, VHF, Vision, Vista, wiring, word processing   "
AVIATION,"         OPERATOR       Summary    ATP & ESS TESTING. TRAINING IN THE LEAN SIX SIGMA EVENTS OPERATE WIRE CUTTING AND THE AQUEOUS CLEANING MACHINES KNOWLEDGE IN WIRE CRIMPING/STRIPPING AND MANY OTHER HAND TOOLS USE.        Accomplishments      HARD WORKING AND OPEN MINDED.  100% SUPPORT TEAMING AND DIVERSITIES.  WORK WELL WITH PEOPLES.        Experience     01/1999   to   Current     Operator    Company Name   Ôºç   City  ,   State      SPRAY/TOUCH UP PAINT FOR PRODUCTIONS AND REPAIR UNITS SOLDERING AND REPAIR CIRCUIT BOARDS WAVE SOLDER & CUT AND CLINCH OPERATOR IN THE PAST YEARS, I HAVE HAD CROSS-TRAININGS IN LCD CDU, PIU; SCU AND OTHER PRODUCTS TESTING AND I ALSO HAVE WORKED IN ESS FOR WRA TEST DEPARTMENT IN FOR ABOUT A YEAR.  I'VE HELD SEVERAL POSITIONS THROUGHOUT THE YEARS IN PRODUCTION SUCH AS WORKING AT: BOX- LOAD, WIRES CUTTING MACHINE OPERATION, MECHANICAL ASSEMBLER, PAINTER, CONFORMAL COATER.  CURRENTLY, I AM WORKING AS A WAVE SOLDER & CUT AND CLINCH OPERATOR.         01/1995   to   01/1999     Company Name          I HAD OWNED SEVERAL SMALL BUSINESSES FOR VIDEO RENTAL AND SALES.  WE ALSO PROVIDED TO REPAIR THE VCRS.  PHONES AND PAGERS AT THE TIME.         01/1990   to   01/1995     REPAIR SPECIALIST    Company Name   Ôºç   City  ,   State      REPAIR CIRCUIT BOARDS AND ASSEMBLIES.          Education     1987           SONTHORMOK VOCATIONAL SCHOOL CAPITAL PHNOM PENH                 2009           SAINT PETERSBURG COLLEGE                  Certifications    VCRS & PAGERS REPAIR 1995-1999 CHICAGO, ILLINOIS      Skills    ASSEMBLER, LCD, MECHANICAL, ESS, PAINT, PAINTER, SALES, SOLDERING, PHONES, VIDEO   "
AVIATION,"         AFSCME UNION PRESIDENT       Summary     Focused Operations Manager (union president) successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.         Highlights          Staff development  Policy/program development  Cross-functional team management  Staff training  Skilled negotiator  Sound judgment  Computer-savvy  Complex problem solving  Calm under pressure  Operations management  Inventory control      Excel spreadsheets  Meticulous attention to detail  Time management  Professional and mature  Strong problem solver  Labor relations  Meeting planning  Schedule management  Detailed meeting minutes            Accomplishments       Showed leadership by becoming the  vice president of AFSCME District Council 90 eboard.  Increased union office organization by developing more efficient filing system and grievance database protocols.  Successfully planned and executed trainings/meetings, lunches and special events for groups of  10 to 100+ employees.  Developed and implemented  first union president manual outlining all proper business procedures and office policies.members.         Experience      AFSCME Union President   11/2004   to   Current     Company Name   City  ,   State       I am highly involved in the oversight and operations of Local 2534's Union office.  As a Local Union Training Instructor (LUTI), I prepare and conduct training to other Locals.  I am Vice President on AFSCME District Council 90's board.  Responsibilities are but not limited to: I oversee a board and steward structure of 12 members as well as indirect supervisor of 3 trustees of our local.  Conduct evaluations all training to ensure productive results as a means of improvements.  Work as a team player with other Leadership Union Training Instructor (LUTI) to enhance the implementation and so that we are all getting the same information.  Ensure all notifications, documents and grievances are processed in a timely manner in order to meet deadlines.  Assist the AFSCME Staff Representative in directing operations to ensure the Master Agreement compliances/ Management Directives and Policies.  Serve as AFSCME's union expert and spokesperson at trainings, conferences and meetings and acts as a liaison with management, commonwealth, employees, legislators, union laborers  and the community Serves as a contact to all internal and external agencies, businesses, bureaus, employees, Penndot Secretaries, Deputy Secretaries and Directors.  I plan, direct, control and administer implementation of steward, officer and treasurer training to new and existing officers of AFSCME Locals within the Dauphin County area.          Licensing Coordinator   06/2003   to   11/2004     Company Name   City  ,   State       Provided operational support to the Section Aviation Manager and provided technical assistance to field aviators.  I plan, direct, coordinated and control all aspects of public or private airports/heliports to be sure they complied with state regulations ensuring safety procedures.  Decisions on whether to initially license, inspect, renew, change status, suspend, abandon or remove their licenses.  Responsibilities are but not limited: Contact airports, specialists and supervisors to make decisions on information received for licensing Scheduling inspections and flight request to assist with compliance regulations Check initial applications for clarity, completeness Performs public contact work in gathering information, resolving complaints, engendering support, and providing information.  Insures adherence to administrative standards through maintenance of control systems such as: (Excel, Access and Airspace) Create letters  through mail merging to all airports and heliports in our system dictating when their license expires Coordinate public hearings required by law for proposed new airports including venue and stenographer support.          Grants Assistant   06/2002   to   06/2003     Company Name   City  ,   State       Supported the Policy and Planning Division with accounting and administrative duties within the grants and revolving loan program.  Responsibilities are but not limited: Process time sensitive grant amendments received from airport sponsors/owners Prepared letters to congressmen, state senators and representatives for the State Block Grant Program Created and maintained cash flow spreadsheets for each grant program Implemented accounts payable invoices for grantees funded through the Federal State Block Program Maneuvered the computer systems of (FMIS)Financial Management Information System, (AIMS)Automated Information Management System, Multi-modal Project Management System.          Clerk   12/1999   to   06/2002     Company Name   City  ,   State       Assist with the day to day operations of the inspection sticker counter.  Perform implementation of stickers and enforce compliance with regulations.  Responsibilities are but not limited to: Maintain inventory levels of supplies to properly maintain the department Effect quality customer service  when responding to customer inquires Distribute inspection stickers to Pennsylvania auto dealerships and messenger services Entered quantity of stickers wanted and check for account accuracy Contacted auto dealers, messengers and/or stations when needed  information.          Clerk   07/1999   to   12/1999     Company Name   City  ,   State       Assist with day to day operations of the Temporary Plates counter.  Perform implementation of temporary tags and enforce compliance with regulations.  Responsibilities are but not limited to: Maintain inventory levels of supplies to properly maintain the department Effect quality customer service  when responding to customer inquires Distribute temporary tags to Pennsylvania auto dealerships and messenger services Entered quantity of temporary tags requested and check for account accuracy Contacted auto dealers, messengers and/or stations when needed  information Ensure the request temporary tags given to customer matches the tags on system.          Clerk 2, Vehicle Registration   07/1994   to   03/1998     Company Name   City  ,   State       Assist with day to day operations for the operations of Department of Transportation's Riverside Office Center (ROC) mailroom.  Coordinated different types of mailing machines in ensure proper distribution.  Responsibilities are but not limited to: Knowledge of UPS machinery Regulations of the United Parcel System Knowledge of past and current rates of First Class mailings Lifting up to 50 lbs.  daily Weighing letters to determine cost.  Usage of the  Pitney-Bowe machine that inputs cost onto envelopes Maintain inventory levels of supplies to properly maintain the department.          Education      Graduate  :   Labor Studies   2005       Penn State Leadership Institute     State  ,   USA             Graduate  :   Computer Science   2001       Thompson Institute	       Computer   City  ,   State  ,   USA             Graduate     1974       Harrisburg High School   City  ,   State               AFSCME Local Union Training Instructor (LUTI)
2013 Graduate,          AFSCME Council 13 Leadership Institute     Public Speaking and Arbitration Study                  Skills     accounting, accounts payable, administrative, AIMS, Arbitration, cash flow, conferences, Council, customer service, directing, Financial Management, grants, Instructor, inventory, Leadership, law, letters, machinery, meetings, Access, Excel, mail, Microsoft Office, Office, Outlook, Powerpoint, Word, Policies, Project Management, Public Speaking, quality, safety, Scheduling, Secretarial, spreadsheets, supervisor, team player, technical assistance, Transportation    "
AVIATION,"         SECURITY BAGGAGE HANDLER/PERSONNEL SCREENER       Career Overview     Highly enthusiastic customer service professional with [number] years client interface experience.Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.       Core Strengths          Computer Skills: MS Excel, MS Access, MS Word, MS Power Point, MS Outlook, Adobe Acrobat  Programs: Navy Enterprise Resource Planning, FedEx, United Parcel Service, Webflis, DODDAC, FACTS  Currently maintain an active Security Clearance of Secret.  References/DD214/ Transcripts upon Request              Accomplishments    Deans List      Work Experience     March 2014   to   Current     Company Name    City  ,   State    Security baggage handler/Personnel Screener        Provide information to space ""A"" travelers as well as PCS customers. Loaded over 5,000 60 to 75lb bags on state of the art Air Force ""X"" ray equipment. Provided force protection security for the AMC military terminal.  Monitor all illegal material using the available x-ray, explosive and narcotics detection, magnetometer, hand held scanning equipment, and video monitoring camera. Illegal material includes weapons, explosives, narcotics, and any other materials which are unauthorized for air transportation.         January 2010   to   January 2012     Company Name    City  ,   State    Aviation Ordnanceman        CVN 77) Virginia Beach, Virginia 2010-2012 Aviation Ordnanceman  Inspect, maintained and repaired aircraft mechanical and electrical armament/ordnance systems  Serviced aircraft guns and accessories  Stowed, assembled and loaded aviation ammunition including aerial mines, torpedoes, missiles and rockets  Serviced bomb, missile and rocket releasing and launching devices  Loaded supplementary munitions  Assembled, tested and maintained air-launched guided missiles  Supervised operation of aviation ordnance shops, armories and stowage facilities  Load supplementary munitions  Assemble, tests and maintain air-launched guided missiles  Supervise operation of aviation ordnance shops, armories and stowage facilities  Requisitioned, received, inspected, un-packed, inventory,  Accounted for, stored, handled, and processed shipments for: air/surface/sub-surface launched missiles, bombs, and components; special weapons; aircraft gun ammunition, cartridges, and actuated devices, rockets; launchers; aircrew escape propulsion systems; pyrotechnics/screening/marking devices; airborne targets/drones/decoys; unmanned air vehicles; aerial mines/torpedoes; and underwater sound signals/son buoys, ashore and afloat.  Tested, inspected and assembled, fuses, loaded/downloaded, and armed/de-armed the listed ammunition/airborne weapons, supplementary stores, and electronic countermeasures equipment.  Installed, removed and repaired inventory.  Maintained, pre-/post- operational test/inspection, weight testing/calibration, corrosion control of aircraft weapon release/launching/firing systems, shipboard weapons elevators, magazines, sprinkler systems, aircraft armament equipment, armament weapon support equipment, mechanical handling equipment, and test equipment.  Instructed, supervised, and managed operational/training         January 2007   to   January 2010     Company Name    City  ,   State    Armament Division Maintenance Technician        Performed scheduled/unscheduled maintenance and ordnance loading/downloading evolutions on 24 F/A18, 14 F-16, 4MH-60'S Aircraft. Auxiliary Retail Outlet Top Gun  Supervised, Inventoried, stored, ordered merchandise for Top Gun pilot school  Cashier, Excel spreadsheet database, currency handler, bank handler responsibility.  Flawlessly handled over $60,000 worth of merchandise and $50,000 worth of MWR funds and transactions. This led to MWR having extra $6,000 for the command Christmas party.          Educational Background     2015     Saint Leo University   City  ,   State  ,   US    Criminal Justice   Bachelor of Arts      Saint Leo University, Chesapeake, VA  Deans List Bachelor of Arts Graduation: 2015 Overall GPA: 3.778 ‚ó¶ Major: Criminal Justice  Bilingual- Spanish          Military Experience     January 1977   to   January 2010     Company Name        Provide information to space ""A"" travelers as well as PCS customers. Loaded over 5,000 60 to 75lb bags on state of the art Air Force ""X"" ray equipment. Provided force protection security for the AMC military terminal. Monitor all illegal material using the available x-ray, explosive and narcotics detection, magnetometer, hand held scanning equipment, and video monitoring camera. Illegal material includes weapons, explosives, narcotics, and any other materials which are unauthorized for air transportation. Oceana Naval Air Station/USS George Bush (CVN 77) Virginia Beach, Virginia 2010-2012 Aviation Ordnanceman Inspect, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Serviced aircraft guns and accessories Stowed, assembled and loaded aviation ammunition including aerial mines, torpedoes, missiles and rockets Serviced bomb, missile and rocket releasing and launching devices Loaded supplementary munitions Assembled, tested and maintained air-launched guided missiles Supervised operation of aviation ordnance shops, armories and stowage facilities Load supplementary munitions Assemble, tests and maintain air-launched guided missiles Supervise operation of aviation ordnance shops, armories and stowage facilities Requisitioned, received, inspected, un-packed, inventory, Accounted for, stored, handled, and processed shipments for: air/surface/sub-surface launched missiles, bombs, and components; special weapons; aircraft gun ammunition, cartridges, and actuated devices, rockets; launchers; aircrew escape propulsion systems; pyrotechnics/screening/marking devices; airborne targets/drones/decoys; unmanned air vehicles; aerial mines/torpedoes; and underwater sound signals/son buoys, ashore and afloat. Tested, inspected and assembled, fuses, loaded/downloaded, and armed/de-armed the listed ammunition/airborne weapons, supplementary stores, and electronic countermeasures equipment. Installed, removed and repaired inventory. Maintained, pre-/post- operational test/inspection, weight testing/calibration, corrosion control of aircraft weapon release/launching/firing systems, shipboard weapons elevators, magazines, sprinkler systems, aircraft armament equipment, armament weapon support equipment, mechanical handling equipment, and test equipment. Instructed, supervised, and managed operational/training Naval Strike and Warfare Center NAS Fallon, Nevada 2007-2010 Armament Division Maintenance Technician Performed scheduled/unscheduled maintenance and ordnance loading/downloading evolutions on 24 F/A18, 14 F-16, 4MH-60'S Aircraft. Auxiliary Retail Outlet Top Gun Supervised, Inventoried, stored, ordered merchandise for Top Gun pilot school Cashier, Excel spreadsheet database, currency handler, bank handler responsibility. Flawlessly handled over $60,000 worth of merchandise and $50,000 worth of MWR funds and transactions. This led to MWR having extra $6,000 for the command Christmas party.         Languages    Bilingual- Spanish       Skills    Ordnance, Weapons, Airborne Weapons, Aircraft Mechanical, Aircrew, Aviation, Calibration, Corrosion, Corrosion Control, Inspection, Inventory, Missile, Systems Design, Testing, Training, Weapon, Cashier, Database, Excel, F-16, Maintenance, Retail, Retail Marketing, Pcs, Scanning, Security, X-ray, Access, Acrobat, Adobe Acrobat, Enterprise Resource Planning, Fedex, Ms Access, Ms Excel, Ms Outlook, Ms Word, Outlook, Word   "
AVIATION,"         BAKERY ENTREPRENEUR         Summary    Comprehensive experience in manufacturing, reliability engineering and nuclear processing.      Experience      Company Name    City  ,   State    Bakery Entrepreneur   10/2011   to   08/2014       Established and built a strong local cupcake store brand name through quality products, community.  involvement and alternative advertising methods.  Performed employee hiring, training and supervisory duties.  Engaged in day-to-day operations of all aspects of the store including baking, cleaning and customer service.          Company Name    City  ,   State    Project Engineer   02/2010   to   02/2014       Hired on through Nuclear Fuel Services, located in Erwin, TN, and transferred to B&W in 2011  Data research for equipment segmentation and disposal project  Research and design cutting methods for large equipment  Design self-powered transportation system for large equipment  Project engineer for design phase of a new Category 2 nuclear processing facility, Isotek project  Perform field walk downs to generate P&ID drawings using AutoCAD for assigned systems  Develop technical basis for assigned systems  Develop technical specifications and requirements, including documentation of engineering calculations, to support technical basis  Perform and review calculations for new design and facility support  Write and review System Design Descriptions for new design  Perform database maintenance for an equipment reliability system          Company Name    City  ,   State    Reliability Engineer Intern   05/2007   to   08/2009       Summer 2007: Located on-site at DuPont Chambers Works ‚Äì Deepwater, NJ  Set up bearing ultrasound program integrating the maintenance with SAP  Performed flow meter failure analysis  Performed gearbox failure analysis   Summer 2008: Located on-site at DuPont Titanium Technologies ‚Äì Edge Moore, DE  Designed new piping system for failed pipe  Performed root cause failure analysis (RCFA) for failed pumps  Developed a standardized job procedure for pipe flange make up   Summer 2009: Located on-site at Renew Paper ‚Äì St. Francisville, LA  Established lubrication program for plant after a two-year shutdown  Worked with vendors to determine appropriate lubrication types and methods  Set up lubrication filtering and dehydration procedure for large containers of lubrication          Company Name    City  ,   State    Aviation Electronics Technician   09/1995   to   12/1998       Assistant shift supervisor for an F/A-18 Hornet squadron ¬≠ VFA-25.  Managed and delegated maintenance tasks among 30 squadron members.  Coordinated communication during launch procedures between our squadron aircraft and flight deck control aboard an aircraft carrier.  Voluntarily trained as final checker (inspector) of aircraft prior to launch.          Education      Bachelor of Science  :  Aerospace Engineering   December 2009     University of Tennessee          Aerospace Engineering        Additional Information      Six Sigma Lean/DFSS Green Belt                                November 2014  Engineer in Training (EIT)                                                January 2010  DOE Level Q Security Clearance          October 2010 ‚Äì February 2014        Skills     Communication, Safety, AutoCAD, Customer Service, Database, Quality, Research and Design, SAP, Root Cause Failure Modes and Effects Analysis, Lubrication    "
AVIATION,"         BANK TELLER       Professional Summary    Personable, high-energy nursing professional. An ambitious individual who has a demonstrated ability to address patient's needs in a timely manner. Proven success in dealing with patients and families from different backgrounds. Eager to work in a busy environment to achieve the highest level of patients' satisfaction.      Licenses     CPR certified through American Heart Association        Skills     Medical Terminology  Vital Signs & Patient Monitoring¬†  Electronic Health Record  HIPPA Regulations/ Privacy  Patient Safety & Care  Patient Advocacy and Support  Medication Administration¬†  ‚Äã       Professional Experience     09/2015   to   Current     Bank Teller    Company Name   Ôºç   City  ,   State      ¬†Professional tellers are responsible for providing a positive customer experience that leads to improved satisfaction and sales.  Professional tellers process transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customer's needs and encouraging customers to expand their relationship with Bank of America.  Your duties may include, but are not limited to the following: Create a connection and develop rapport with customers to provide outstanding, personalized service Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them Ensure customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs Meet or exceed sales goals by influencing customers to learn about products/services that will benefit them Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers.         09/2014   to   05/2015     Retail Sales Consultant    Company Name   Ôºç   City  ,   State      Interacting among clients with a primary focus on business retention and new business roll outs; provided superior support services aligned to the client's priorities in order to drive loyalty and maximize the business value of their investment.  Driven to meet all sales goals and educated all customers on available promotions and product plans.  Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features.  Provide efficient, courteous customer service and assist in all aspects of product offerings and services.  Recognized as number one in the store for newest accounts opened for the months of February and March 2015.  Ranked Top 5% in store the entire term of employment Voluntary customer service training completed, gained advanced customer service skills to improve productivity Established strong networking relationships with every customer.         12/2011   to   Current     Aviation Resource MANAGER    Company Name   Ôºç     State      Review, plan, and implement aircraft and crew schedules from day of scheduled events to 6 months in advance to ensure optimum crew and aircraft usage relative to clients requests while accounting for crew rest requirements, crew schedules, aircraft maintenance, and unexpected developments.  Processed 9,500 flight requirements, verifying currencies in Aviation Resource Management System with zero delays in status.  Conducted 62 flight record reviews, updating personnel data reducing workload by 20 percent.  Organized base training for 21 personnel on best practices.  Adapted by 4 Organizations).  Oversee and supervise 12 personnel during daily operations.         07/2011   to   12/2011     Administrative Executive    Company Name   Ôºç   City        Provided high-level administrative support to 5 leading military officials by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, emailing, receiving visitors, arranging conference calls, and scheduling meetings.  Train and supervise lower-level clerical staff.  Authenticated 487 authorizations for 375 personnel with 100 percent accuracy.  Organized office filing plan, labeling/auditing 800 packages ensuring compliance.  Generated 24 flight orders for North Atlantic Treaty Organization; 67 successful training tasks completed.          Education and Training     2012     High School Diploma      Jefferson County High School   Ôºç   City  ,   State  ,   30434     GPA 3.7¬†  Graduated top 5% of my class¬†         2015       Aviation Management    Community College of the Air Force          GPA:   GPA: 3.5    Aviation Management       2015           Georgia Southern University           BLS through AHA. Expires 2017  ‚Äã        2016       Associates in Pre Nursing     East Georgia State College    Ôºç   City  ,   State  ,   30458           2017       Nursing     Georgia Southern University   Ôºç   City  ,   State  ,   United States    GPA:   GPA: 3.6






Completed
First Semester of Georgia Southern Clinical.   Acute Nursing Clinical at East Georgia Regional Medical
Center Med Surgical Floor and St Joseph Candler Hospital TCU.¬†          Additional Information      Awards
Airman of the Year (X2)
Aviation Resource Manager of the year Major Command Level (Air Combat Command)
Airman of the Quarter Squadron Level (X6) Air Force Achievement Medal.  A member of the Student Nurses Association at Georgia Southern University¬†     "
AVIATION,"         ELECTRICAL ENGINEER       Summary     Seasoned Electrical Engineer successful at coordinating diverse projects, improving departmental processes and increasing revenue.  Electrical Engineer proficient in power and control engineering. Designs power grids as well as control systems for oil and gas industry.  Seasoned Electrical Engineer offering¬† 5  years experience developing HMI controlled equipment for testing and production. Strong project management background.  .         Highlights          Engineering Software: AutoCAD, Eagle, MATlab, Solidworks Standard, Solidworks Enterprise PDM, Solidworks Electrical  Microsoft Office 2016: Word, Visio, PowerPoint, Excel, OneNote, Outlook  Microsoft Dynamics GP, Team Gantt, Allen Bradley RSLogix Software  Computer Language: Microsoft Visual C and C++  Project Management Skills         Complex problem solver  Project management  Operational analysis expert  Technical writing  Data collection  Strong decision maker  Analog and digital hardware and firmware design  FEA and failure analysis  3D design and simulation software?                  Experience      Electrical Engineer   04/2014   -   02/2016     Company Name     City  ,   State       Practical application of Electrical Engineering   Critical thinking that involves the use of logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems   Prepared and studied technical schematics and P&ID drawings and specifications of electrical/electromechanical systems to ensure that installations and operations conform to standards and customer requirements     Diverse knowledge of frac pump components and assembly   Instrumentation and controls applications   Proficient in the design codes and standards of the SAE, NEC, NEMA, IEEE and ANSI Designed custom enclosures, consoles and cable/harnesses per UL and NEMA Standards   Designed power DCS systems for frac fleet in compliance with SAE, IEEE, NEMA and ANSI standards and codes   Created cable schedule spreadsheets, requirements documents and operations manuals for product/project transparency   Created BOM's and routings in Microsoft Dynamics GP for development of manufacturing build orders   Implemented NEC guidelines on electrical designs and schematics and created assembly instructions and testing procedures in compliance to HSE and OSHA Standards   Managed assembly and field tech personnel during project phases and established reliable and competitive vendor/contractor relationships for project commissioning achieving a margin of 30% savings in company spending   Managed Chemical 6 (C6) Unit Project from inception to completion for C&J Energy Services frac fleet and reduced downtime by 40%   Managed Hydration Unit Project from inception to completion for C&J Energy Services frac fleet and reduced downtime by 20%   Managed Dual Fluid Pumper (DFP) Unit Project from inception to completion for NITRO Drilling Services frac fleet and increased revenue potential by 100%   Managed the R&D Frac Pump Testing facility project for the High Pressure and Low Pressure Loop cells from inception to completion for Weir SPM and increased testing efficiency from 40% to 100%           Manufacturing Engineer   06/2011   -   04/2014     Company Name     City  ,   State       Implemented pump test design changes that eliminated downtown by 80% and increase test output efficiency by 86%   Implemented pump testing set up and break-down procedures that effectively resulted in a 20% decrease in LTI's (Lost Time Incident)   Designed MCC for control of 7500 hp WEG motor and vfd that resulted in a 50% output increase of tested pumps   Designed power distribution and control for medium and high voltage motors and vfd's for hydraulic lube circuits: supply and cooling loops   Designed power distribution and control for medium and high voltage motors and vfd's for water circuits: supply and cooling loops   Designed new tooling for Autofrettage, Pump Assembly and Pump Test that was more ergonomically efficient for operators and mechanics that¬†resulted in a decrease of¬†process bottleneck of 10%   Managed frac pump testing facility with essential upgrades to allow company to effectively test 250 pumps per month with no equipment downtime or failure increasing output efficiency to 86%   Designed tooling fixtures and had ergonomically efficient equipment installed to LEAN Pump Assembly, Pump Paint and Autofrettage areas averaging a 10% increase in work output for all areas combined   Managed the Williston Service Center Frac Pump Testing facility project for the High Pressure Loop cell from inception to completion reducing testing cost by $10k per test per month maintenance           Maintenance Mechanic MPE-9   08/2005   -   09/2013     Company Name     City  ,   State       Troubleshot and repaired mail processing equipment that consisted of vfd's, SLC500 PLC's, Baldor motors, Eaton gearboxes and MCC panels by aid of multi-meter and/or RS Logix software.  Performed periodic maintenance tasks on all mail processing equipment.  Operated SCADA systems that controlled mail processing equipment.             Aviation Electrician Petty Officer 3rd Class   06/1996   -   08/1999     Company Name     City  ,   State       Aircraft handler duties consisting of taxing, securing and preparing aircraft for launch from aircraft carrier(USS Nimitz CVN-68).  Troubleshot and repaired electrical circuit boards, gyros, joysticks, control panel instrumentation for all onboard aircraft consisting of F-18 Hornet, F-16 Tomcat, EA6B Prowler and H60 Helicopter to ensure operational readiness for ship and crew.  Navy Pistol Marksmanship Ribbon, Armed Forces Expeditionary Medal, Navy Sea Service Deployment Ribbon, Navy Good Conduct Medal/Ribbon.  Broadened Opportunity for Officer Selection and Training (BOOST) Program.          Education       2010     University of Texas at Arlington   -   Electrical Engneering    City  ,   State  ,   United States    GPA:   GPA: 3.0      Coursework in Electro-technology, Thermodynamics and Electronics     Complete course load of 129 credits and maintained            1999   Certificate of Completion  :  Officer Candidate School (BOOST)   -   Officer Training/College Prep    City  ,   State  ,   United States    Coursework in Officer duties/management. GPA 3.0        Skills    Armed Forces, AutoCAD, C, C++, cable, competitive, Critical thinking, documentation, Electrical Engineering, electrician, hp, logic, manufacturing engineer, MATlab, mechanic, Microsoft Dynamics, Excel, mail, Microsoft Office, Outlook, PowerPoint, Microsoft Visual C, Word, mpe9, multi-meter, Navy, NEC, Enterprise, oil, Paint, PDM, personnel, PLC, power distribution, Project Management, SCADA, schematics, Solidworks, spreadsheets, Time management, Tomcat, upgrades, Visio, SAE, aircraft, OHSA, HSE, IEEE, NEMA, UL, cable harness, MRP, ANSI, oil, gas, flow, calculations, design, procedures   "
AVIATION,"         PLANT OPERATOR       Summary     Certified Plant Operator with 6 years in Cryogenic Air Separation Unit Plant with proven ability to meet production deadlines. Eleven years military training and a Dedicated System Operator Versatile plant operator well-versed in monitoring and inspecting plant equipment.       Highlights         Maximizing Productivity and Profits  Quality Assurance for product  Leadership/Supervision  Professionalism  Dependable  Hardworking    Resourceful  Punctual  Honest  Attention to Detail  Team Player           Accomplishments     Operation of a $27 million Air Separation Unit Plant  Mechanical, Chemical EngineerTraining  Advanced Oxygen/Nitrogen Training  Leadership Training  Safety Training  Recruit Basic Training  Tow Tractor (aircraft)  Tow Tractor ( equipment)  Forklift  CDL (expired)       Experience      Plant Operator   06/2009   to   02/2015     Company Name   City  ,   State      Monitored process units and quality control testing performance for plant processes and water quality sampling. Operate and maintained filtration process units and water system control equipment. Made sound and logical judgments regarding process changes. Closely inspected equipment for any mechanical or safety issues. Reviewed the daily computer log and reported any inaccuracies in the process. Responded to and initiated proper corrections to process alarms. Routinely drained unwanted fluids. Coordinated ongoing maintenance and housekeeping of the plant. Read automatic gages at proper intervals to determine flow rate of gas. Recorded daily tank inventory. Daily plant inspections. Started up, shut down and checked plant processes. Directed routine preventative maintenance such as adjustments, cleaning and painting equipment. Maintained correct temperature, levels and pressures on process systems and equipment. Recorded all operating data on daily work sheets from laboratory analysis and flow metering equipment. Communicated effectively with operators and supervisors on a technical level. Executed field service work including all plant motor, compressor, chiller, piping, valve maintenance and repairs with little to no supervision. Performed quality control tests on lab equipment and lab analysis. Interpreted results of process control analysis and made adjustments to optimize plant performance. Maintained current knowledge about the latest operating and maintenance practices with continuing education courses. Trained new operators and implemented new division operator training program to improve retention rates and increase production.         Sales Associate   01/2008   to   05/2009     Company Name   City  ,   State      Sales of all plumbing indoor and outdoor materials.  selling plumbing supplies and material, unloading trucks and stocking shelves.         Auto Mechanic   01/2007   to   03/2008     Company Name   City  ,   State      Service cars and trucks, tire repair, brake replacement, oil changes, transmission flush, radiator flush, all auto repair.         Aviation Structure Mechanic   09/1996   to   07/2007     Company Name   City  ,   State      Maintain liquid/gaseous oxygen and nitrogen systems. Remove, inspect and re-install oxygen components. Replenish and service liquid/gaseous oxygen and nitrogen containers, tanks, and holding carts. Daily safety inspection on aircraft and supporting oxygen and nitrogen systems. Apply operating procedures for servicing of aircraft, transfer trailers or direct filling equipment with liquid/gaseous oxygen and nitrogen. Perform ground checks and correct operation, mechanical work and upkeep of all aircraft oxygen and nitrogen systems and support equipment. Maintain aircraft safety equipment, canopy and environmental systems. Maintain aircraft fire extinguishing systems.  Supervise 7 to 15 person work group. Use and supervise the use of computers for record keeping, reports, and inventories. Troubleshoot and repair malfunctioning equipment. Train subordinates in operation, maintenance, and repair of oxygen and nitrogen, canopy, environmental, fire detection and suppression and egress systems. Maintain shop publications, files, technical directives and manuals. Use trucks, forklifts and all ground support equipment. Maintain liquid/gaseous oxygen/nitrogen systems and safety equipment. Train, supervise personnel on rules and regulations, supervise personnel and maintain 15 to 45 aircraft.         Education           2008       University of Montana   City  ,   State        Mechanical Classes.              2005       Navy   City  ,   State        Multiple education  courses and training within the Navy.            High School Diploma      Trapper Creek High School   City  ,   State               Skills     Operating a Air Separation Unit to produce FDA quality Oxygen, Nitrogen, and Argon liquids.  Troubleshoot/Maintain/Repair all motors, pumps, compressors, heat exchangers, piping and electrical components within plant site.      "
AVIATION,"         CUSTOMER SERVICE REPRESENTATIVE       Career Focus    Dedicated and skilled cash administrator who
excels at prioritizing, and completing multiple tasks simultaneously. Committed
to delivering high quality results within a timely manner, with little to no
supervision. Energetic, organized, and professional.      Summary of Skills          Microsoft Office, Excel, and PowerPoint proficiency
Quick learner   Outstanding interpersonal skills     Issue resolution         Excellent analytical skills  Cooperative team member  Computer proficient   Extremely organized     Energetic and organized     Attention to detail            Education and Coursework      Associate of Applied Science  :   Paralegal   2016       Central Piedmont Community College   City  ,   State                    Member of¬†National Honor Society on Paralegal Lambda Epsilon Chi  3.56¬†GPA         Experience      Customer Service     Data Organization     Policy Development     Reporting     Technology Proficient     Document Organization       Multitasking    Inventory Management   Managed cash inventory and office budgeting for supplies for Lowe's Home Improvment.   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.   Developed and created effective filing system to accelerate paperwork processing.   Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and customers.   Maintained status reports to provide management with updated information for customer projects.    Improved office organization by compiling daily budget reports, organizational charts and company data reports using advanced VeriBalance functions.   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.        Work History      Cash Office Administration     01/2016   to   08/2016     Company Name   City  ,   State             Aviation Electrician      08/2010   to   08/2014     Company Name   City  ,   State             Cashier     09/2009   to   04/2010     Company Name   City  ,   State             Delicatessen     08/2006   to   04/2010     Company Name   City  ,   State             Extra-Curricular Activities     Lambda Epsilon Chi, May/2016 - Current¬†       Experience      Customer Service Representative   05/2015   to   Current     Company Name   City  ,   State        Worked as a team member performing cashier duties, product assistance and cleaning.     Expressed appreciation and invited customers to return to the store.       Up-sold additional menu items, beverages and desserts to increase restaurant profits.       Took necessary steps to meet customer needs and effectively resolve food or service issues.       Recorded customer orders and repeated them back in a clear, understandable manner.            Aviation Electrician   08/2010   to   08/2014     Company Name   City  ,   State       Perform scheduled and unscheduled maintenance on 10 F/A-18C aircraft electrical systems and related equipment.  Promoted to Work Center Training Petty Officer April 2012.  Maintain training records for over 19 personnel.  Dedication was key in achieving all available qualifications, leading to the selection of Plane Captain of the Quarter.  Consistently volunteer to assist in aircraft maintenance regardless of the difficulty.  Produce quality work with minimal supervision.  Quickly established as a hard charger with the desire to be a productive member of the work center.  May 2011 qualified on two pieces of Ground Support Equipment and two personal qualifications increasing work center readiness.  Capable of success regardless of assignment complexity, gained greater responsibility with confidence and motivation.  Displays a keen sense of duty in the acceptance of all assigned responsibilities.  Work well under pressure producing optimal results.  Approach every assignment thoughtfully and with enthusiasm.          Sales Associate   03/2009   to   04/2010     Company Name   City  ,   State        Assessed customer needs and responded to questions.      Cleaned and straightened work area.      Issued receipts for purchases and gifts.     Organized register supplies.     Unboxed new merchandise.     Rotated stock to maintain freshness.     Operated cash register with proficiency.     Provided professional and courteous service at all times.     Worked overtime shifts during busy periods.            Sales Associate   09/2007   to   04/2010     Company Name   City  ,   State        Greeted all customers.     Delegated tasks to team members to optimize productivity.     Handled products and equipment in accordance with safety and sanitation guidelines.     Fulfilled special order requests, including special occasion dinners and party platters.     Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.     Organized and positioned product cases in produce warehouse and walk-in cooler.     Served shoppers in a prompt, courteous and friendly manner.            Personal Information    Self-motivated, goal-oriented professional with a progressive track record, dedicated to surpassing mission
objectives, visions, and goals. United States Navy Aviation Electrician.      Skills      Attention to detail, interpersonal skills  Excel, Microsoft Office, PowerPoint  Quick learner       "
AVIATION,"         MAINTENANCE SPECIALIST/TECHNICIAN         Summary    Military veteran and journeyman electrician seeking to retain current position as a maintenance specialist at TWPC. Served four years active duty in a role of increasing responsibility and one year as a maintenance specialist at TWPC. Have prior experience in logistics and embarkation management, electronics troubleshooting, electrical maintenance and preventative maintenance. Effective communicator and leader in the work areas.       Highlights        Basic, Calibration, conversion, DC, Electronics, frame, Leadership, Logic, logistics, mathematics, office, Radar, reading,
Safety, FM, supervisor, switches, test equipment, troubleshoot, troubleshooting, verbal communication            Experience      Company Name    City  ,   State    Maintenance Specialist/Technician   09/2014   to   Current             Company Name    Logistics & Embarkation Rep   10/2013   to   07/2014       Prepared and shipped about 250 metric tons worth of military equipment on numerous operations to countries such as Australia, Thailand and Guam.  Equipment had to be tied down at certain points and sometimes in complex ways to ensure proper restraint when loaded on an aircraft.  In charge of three Marines who occasionally were deployed to other countries.  Never missed a time frame for any of the 13 operations that we participated in.  Provided cleaning supplies, office supplies and other miscellaneous items for an entire squadron.  Without that support, the squadron would not have been able to operate.          Company Name    Aviation Electronics Technician   09/2011   to   10/2013       Operated on and repaired around 200 pieces of gear used in F-18 fighter jets, EA-6B Electronic counter- measures jets, or AV-8B close ground support jets.  Troubleshot components such as capacitors, resistors, diodes, switches and transistors on circuit boards that went into many different pieces of gear.  Troubleshot and repaired several Reconfigurable Transportable Consolidate Automated Support System RTCASS) benches, which were used to test all gear that is used in the military jets.  Accomplishments Became the Safety-supervisor for work center of 63 Marines.  Managed and supervised 12 Marines that performed maintenance on equipment, and three Marines that performed logistics and embarkation operations.  Coordinated set up multiple events for an entire squadron of about 500 Marines.  Supplied entire same squadron with supplies for daily operations.          Education      CONSOLIDATED AUTOMATED SUPPORT SYSTEM (CASS) ADVANCED MAINTENANCE/CALIBRATION
INTERMEDIATE MAINTENANCE     October 2011       City  ,   State      Top 10% of class Upon completion of the course, became able to program, debug, install, and verify the effectiveness
of a software package (ATLAS) used to provide a consolidated response to testing requirements in an intermediate
aviation repair shop; and operate and repair a pneumatic generator, a device used to simulate air pressures experienced
by an aircraft during flight.        DIPLOMA     November 2010     Sequoyah High School  ,   City  ,   State      GPA:   Top 10% of class    Top 10% of class Top 10% of class Advanced Electronics and Components - Pensacola, Florida Top 20% of class Upon completion of the
course, became able to perform mathematics for analysis of AC/DC circuits; understand and troubleshoot digital logic
circuits; perform troubleshooting of AM and FM RF systems; and troubleshoot transmi ers and receivers and antennas
and waveguides.        HIGH POWER DEVICE TEST SUBSYSTEM/RADAR INTERMEDIATE MAINTENANCE     August  2011     Common Core Intermediate Maintenanace  ,   City  ,   State      Top 10% of class Upon completion of the course, became able to perform both scheduled and unscheduled maintenance on an automated support system used at an intermediate level electronic repair facility. Top 10% of class Upon completion of the course, became able to operate, test, and perform maintenance on the high power device test subsystem using applicable operational test program sets. Military Schooling: September 2011 Fundamentals of Digital Logic by Correspondence Upon completion of the course, became able to recognize number system organization and arithmetic operations found in digital system; fundamental logic elements and functions of digital systems, i.e., AND, OR, NAND, and NOR gates; and electrical representations of logical functions. The student will be aware of monostable and bistable effects of flip flops and the use of flip-flop circuitry in the serial counting function, parallel shift operation, parallel to serial, and serial to parallel conversion. The summarize, upon completion, the student is prepared to learn troubleshooting techniques and schematic reading of digital systems using integrated circuit logic chip gates, flip-flops, latches, and shift registers. RTCASS AN/USM702 OPERATION AND MAINTENANCE         Skills    Basic, CALIBRATION, conversion, CPR certified, DC, Electronics, frame, Leadership, team leader, Logic, logistics, mathematics, office, Radar, reading, Safety, FM, Security Clearance, supervisor, switches, test equipment, troubleshoot, troubleshooting, verbal communication   "
AVIATION,"         MATERIAL CONTROL SPECIALIST       Summary     Accomplished professional with 12 years of experience within the field of Logistics and 9 years of experience in Organizational Leadership. Expert at managing supply support, transportation, inventory control, purchasing, and distribution. Effective in customer service, cost reduction, and property management. Proficient in NALCOMIS/RSUPPLY, Big Safari Inventory (BSI), Cost Point, and FEDLOG Database. Versatile and proactive problem solver with excellent interpersonal skills. Highly adaptable to ever changing circumstances when engaging any project business plans within a fast-paced and demanding environment.       Highlights          MS Office Suite  Decision Making  Organizational Leadership  Multi-Tasking  Security Clearance  Team Building  Training      Planning & Scheduling  Analytical Thinking  Flexibility  Communication Skills  Supervisor Skills  Inventory Management  Process Improvement            Experience     12/2012   to   03/2015     Material Control Specialist    Company Name          Coordinate material movement between storage, production areas, and designated locations.  Coordinate with purchasing, construction, warehouse, and engineering personnel to ensure appropriate scheduling, procurement, and movement of materials.  Remove materials from inventory and coordinate the preparation of materials for shipment.  Identify materials by military class of supply.  Maintain records; manage traceability of documentation from receipt through shipment process.  Verify materials or merchandise received against shipping/invoicing documents; record discrepancies and damaged materials.  Examine store materials for deterioration and damage; provide documentation for disposal.  Provide asset management, coordinate warehouse processes and distribution administration.         01/2012   to   10/2012     Logistics Supply Specialist    Company Name   Ôºç   City  ,   State      Maintained inventory records/documentation for government assets management.  Utilized the BSI/Cost Point System and entered data to track and maintain inventories.  Processed request for mission support assets; monitored assets during deployments.  Purchased, tracked, sourced, and accounted for assets in excess of $2 million.  Ensured availability of required equipment and supplies; managed repairs/purchases of assets.  Coordinated with planners, buyers, and vendors on parts acquisition.  Determined parts requirements and developed provisioning documentation.  Managed the DFIM program to ensure assets were returned and properly processed.  Provided support for Program Managers with logistics proposal preparation, pricing and negotiations; assisted with training initiatives for logistics specific training.         01/2002   to   01/2011     Aviation Supply Specialist    Company Name   Ôºç   City  ,   State      Supervised 30 Marines to maximize efficiency and satisfy valid customer requirements.  Provided aviation supply support, including inventory management, materials administration, personnel staffing, and requisitioning procedures.  Validated customer requirements; processed and submitted requisitions.  Processed and delivered materials in accordance with government regulations and procedures.  Purchased, tracked, sourced, and accounted for assets in excess of $2 billion.  Ensured availability of required equipment and supplies; managed repairs/purchases of assets.          Military Experience     01/2002   to   01/2011     Specialist    Company Name        United States Marine Corps, Camp Pendleton, CA Aviation Supply Specialist Jan 2002 - Jan 2011 Supervised 30 Marines to maximize efficiency and satisfy valid customer requirements. Provided aviation supply support, including inventory management, materials administration, personnel staffing, and requisitioning procedures. Validated customer requirements; processed and submitted requisitions. Processed and delivered materials in accordance with government regulations and procedures. Purchased, tracked, sourced, and accounted for assets in excess of $2 billion. Ensured availability of required equipment and supplies; managed repairs/purchases of assets.         Education     2014     Certificate  :   Six Sigma    Villanova University   Ôºç   City  ,   State  ,   US           2014     Certificate  :   Lean    Villanova University   Ôºç   City  ,   State             2003       Aviation Logistics    Navy And Marine Corps Aviation Logistics   Ôºç   City  ,   State             2000     High School Diploma  :   General Studies    Boys Ranch High School   Ôºç   City  ,   State  ,   US            Certifications    HazMat Certified      Skills    Inventory, Aviation, Staffing, Documentation, Asset Management, Buying/procurement, Class, Comprehensive Large Array Data Stewardship System, Invoicing, Material Control, Procurement, Purchasing, Scheduling, Shipping, Bsi, Cost Point, Inventory Records, Logistics, Million, Pricing, Proposal Preparation, Provisioning, Training, Training Initiatives, Hazmat, Ms Office, Six Sigma, Six-sigma   "
AVIATION,"         DESKTOP SUPPORT ENGINEER           Profile     Dedicated System Center 2012 Administrator/Desktop Support Engineer with nine plus years in providing effective management and support process. Administers and implements Global IT change management to forty cities domestically and 10 cities internationally.  Effectively prioritizes goals and performs under short deadlines to increase productivity without sacrificing quality.  Proficient in the day-to-day Administration of System Center Configuration Manager 2012 R2 (SCCM 2012). Provide technical support to staff and customers by responding and following-up on internal and external customer support problems.       Core Qualifications          Windows 7 Image Deploying via SCCM 2012 R2.  Windows 7 and Windows Server 2008 R2 Patch Management.  Application Deploying.  Task Sequence Development.              Professional Experience      Desktop Support Engineer    August 2012   to   Current     Company Name   Ôºç   City  ,   State      Develop, manage and maintain North Highland PC images, building, testing, manage inventory, PCs platform specifications through the utilization of System Center Configuration Manager 2012 R2 (SCCM 2012).  Critical and Required Software and patch management for Windows 7 and some Windows Server 2008 utilizing SCCM2012 R2.  Operation System Deployment (OSD) and Application creation within SCCM2012 R2.  Work directly with the customers in order to ensure a quality solution is delivered and all issues are identified, escalated and resolved in a proactive manner.  Review and optimize workflow, procedures, processes, and systems (call center, ticketing, reporting, and remote access) and tools.  Administer and manage Exchange mailboxes and distribution lists.  Assist with the migration and troubleshooting of Microsoft Office 365.  Coordinates and provides evaluations of proper escalation process for Application and network issues.  Advanced knowledge in repair and software requirements for Dell and Lenovo devices.  Designates software install and configurations for over a thousand computer systems globally.  Troubleshoots hardware and software for desktops for six departments domestically, and three internationally.  Performs upgrades to operating systems simultaneous logging, tracking, and resolving matters pertaining to network connectivity, printers, and software application malfunctions.  Monitors, tracks and communicates the progress of assigned incidents until its closure.  Create and update trouble tickets as required by standard procedures.  Responsible for managing, maintaining and monitoring datacenter, server, network, LAN and WAN.  Responsibilities also include but not limited to providing 2nd and 3rd level support to internal and external users.  This involves network and server's problem identification and resolution by proactive response to alarms, reactive response to trouble calls and coordination of repair activities with internal and external agencies.  Possess critical thinking and effective troubleshooting skills with ability to quickly and accurately determine the source of a problem, identify possible solutions, select the most appropriate solution, and implement the solution in a timely manner.                  Information Technology Technician    January 2011   to   January 2012     Company Name   Ôºç     State      Disassembled, troubleshot, and repaired the following PC hardware:  Motherboards, processor, hard drive, floppy drive, CD drive, power supply, IDE Cables, SATA Cables, fans, NICs, Video cards, sound cards, memory, keyboards, mouse, monitors, speakers.  Upgraded more than 100 computers with new Operating Systems (Windows 7).  Configured Computer Images for future deploy utilizing Windows Deployment Services (WDS), configured servers with new Operating Systems (Windows Server 2008) and Hard Drive Devices Configured Email and Internet connectivity for end users.  Created users in Active Directory.          Aviation Ordinance Supervisor    January 1997   to   January 2009     Company Name   Ôºç     State      Supervised over 130 Navy personnel in the buildup, storage, and movement of Navy ammunitions Inspected, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Supervised operation of aviation ordnance shops, armories and stowage facilities Managed accounting systems, rework of airborne weapons/systems/equipment, and conventional weapons qualification/certification programs, afloat and ashore.  Performed requisition of, received, inspected, stored and issued ammunition; made reports for excesses, shortage or damages; conducted inventories; reconciled and posted discrepancies; prepared and maintained Ammunition Transaction Reports or Transaction Item Reports as required; inspected compliance with directives and applicable to Notice of Ammunition Reclassification Coordinated and expedited the flow of work and materials within or between departments of an establishment according to production schedule.  Duties included reviewing and distributing production, work, and shipment schedules; conferred with department supervisors to determine progress of work and completion dates; and compiled reports on progress of work, inventory levels, costs, and production problems.  Supervised the inventory and accountability of Navy Assets.          Education      Bachelor of Computer Science   :   Network Security      ECPI University   Ôºç   City  ,   State      Network Security        Certifications     Microsoft Cerified Profesional       Skills     accounting systems, Active Directory, Cables, CD, change management, hardware, critical thinking, Client, Customer Service, customer support, Dell, desktops, Email, Hard Drive, IDE, Internet connectivity, inventory, LAN, managing, materials, mechanical, memory, access, Exchange, Exchange Server, Microsoft Office, Windows 7, Windows, migration, weapons, Monitors, Motherboards, Navy, Networking I, Network, NICs, Operating Systems, PC hardware, personnel, power supply, printers, processes, progress, quality, reporting, Routers, servers, sound cards, Switches, technical support, troubleshooting, upgrades, Video cards, WAN, workflow    "
AVIATION,"         STOREKEEPER II       Professional Summary    The purpose of this document is to secure a responsible career position that fully utilizes educational knowledge and experience while contributing to the goals and values of this organization. Having a friendly attitude and worm personality is an appreciated strong point, as it aided in building positive relationships with customers. As a result, repeat and satisfied customers were well known during career at Pioneer Packaging as well as while working for City of Peoria. Helping people is one of my best characteristics. Obtaining several years experience contacting vendors, answering phones and face to face contact with the public and governmental personnel has honed my customer service abilities. Problem solving skills and a positive work ethic makes communication easier. I am devoted and dedicated to serving in any way possible, and strive to accomplish assigned tasks quickly and efficiently. Exceptional people skills allow the ability to manage personnel and take care of conflicts, disputes and other personal needs of employees. Procurement and Purchasing: Over 10 years processing purchase orders. Primary vendor contact for Inventory Control and Fleet parts room purchases. Highly proficient utilizing inventory procurement practices and procedures.       Skills                    Work History      STOREKEEPER II       |   January 2002   -   January 2013     Maintaining and reconciling inventory through clerical support, using PeopleSoft to procure and receive shipments obtained by purchase order.  Create excel spread sheets for reports, manage inventory files and research inventory problems.  Conduct inventory cycle counts, coordinate stock and document transactions.  CSR): Provide Customer Service to Departmental and Fleet Maintenance Personnel, process work orders and fill Fleet Purchase Requisitions, contact vendors to procure fuel, parts and other automobile and truck supplies for fleet services.  Trainer: Forklift Operator Safety.         Company Name     Shipping: Fulfill orders with use of Infrared Scanning System (IFR).  Forklift operator: Four-stage electronic single person picker for order pulling and staging.  Word processing: Input shipping orders for USPS, UPS, FedEx, and other common carriers.  Prepare overseas containers for shipment; verify quantities, shipment labels and paperwork.         Company Name    WAREHOUSE FLOOR SUPERVISOR       |   January 1996   -   January 2001     Performance areas include: Interviewing prospective employees for higher.  Providing daily instruction to warehouse personnel and dispatching drivers for deliveries and pickups.  Routine cycle counts of inventory insure and verify, proper placement of inventory.  Receive all incoming shipments and verify counts create stock locations.  Maintain inventory and quality control procedures.  ACCOMPLISHMENTS Personal: Due to specialized training and procurement practices the City of Peoria had an annual savings of $1500.00 annually on costs of goods acquired by purchase order during career.  By developing a spreadsheet to record material requisitions and receiving logs, our department was able to stop purchasing preprinted forms from local vendor, as a result monthly operational cost were reduced.  Man hours during cycle counts and order pulling were also reduced through consolidating bulk inventory into more manageable amounts with the use of poly-bags rather than just dumping items into bin boxes.  Note: The points mentioned above are a small portion of the ideas introduced during career at City of Peoria.         Company Name    Aviation Structural Mechanic   |   City  ,   State         Line division supervisor assistant, plain captain while in line division.  Worked as an aircraft hydraulic and structural systems mechanic as a member of Naval Aircraft Squadron VS-38.  Received General under Honorable Conditions Discharge.  NJROTC, (Navy Junior Recruit Officer Training Corps).         Education      Bachelor's Degree    Business Management Administration    Grand Canyon University    City  ,   State     Business Management Administration       Associate Degree        National Education Center    City  ,   State            Graduate        Naval Aviation A School    City  ,   State            Certified Trainer Forklift Truck Operator Safety
AutoCAD Certificate in Architectural Drafting
Llewellyn Technology, Certificate, Electro Mechanical Systems Repair        City  ,   State     Training also includes repair of Signode banding and tie wrapping machines, Synergy, Minipac-poly shrink film packaging systems, remove and replace damaged parts and components, and mechanical devices.       Skills    Architectural Drafting, AutoCAD, clerical, Customer Service, Data Entry, dispatching, drivers, film, Forklift, Forklift Operator, forms, instruction, inventory, Mechanical, mechanic, Excel, Microsoft Office, PowerPoint, Windows, Word, Navy, Naval, packaging, PeopleSoft, PeopleSoft 9.0, Personnel, presentations, procurement, purchasing, quality control, receiving, reconciling, research, Safety, Scanning, Shipping, spreadsheets, spread sheets, spreadsheet, supervisor, Trainer, Word Processing, Word Perfect   "
AVIATION,"         MAINTENANCE MECHANIC       Summary    I am a graduate with an Associate of Applied Science in Power-plant & Airframe Technology and with an FAA A&P license with experience in troubleshooting, repairing and maintaining aircraft engines and systems as well as repairing and rebuilding aircraft structures and functional components.¬†I'm currently working as a maintenance¬†mechanic¬†with Fairmount Santrol, with experience in¬†splicing belts, rebuilding pumps,¬†changing motors,¬†bearing and gearboxes. Detail-oriented and very efficient, I am seeking a position with a company that fully utilizes my experience and abilities.      Skill Areas      Maintenance  Inspections  Repairs  Troubleshooting              Work Experience      Maintenance Mechanic   12/2017   to   Current     Company Name   City  ,   State       Preventative maintenance, maintenance,¬†inspections, and repairs, troubleshooting          A&P Mechanic   06/2017   to   12/2017     Company Name   City  ,   State       Aircraft Maintenance, preventative maintenance, inspection and repair, troubleshooting.          Carpenter   11/2016   to   06/2017     Company Name   City  ,   State       Construct and repair wooden objects and structures.          OSR/ Cart Attendant   04/2015   to   08/2015     Company Name   City  ,   State       Provided excellent customer service to over hundreds patrons daily to ensure return customer base remained solid.          Education      Associate of Applied Science  :   Airframe & Power-plant Technology   2016       Hallmark University   City  ,   State               Certifications     FAA¬†Airframe &¬†Power-plant¬†License       "
AVIATION,"         LINE SERVICE TECHNICIAN       Summary    I currently have 42 flying hours. I¬†am a Sophomore student at Southwestern Illinois College in the Aviation Pilot Program and I am very interested
in the aviation world. I have wanted to be a pilot and be around airports and planes since I
was eight years old. I am working on my Private Pilot Certificate at Ideal Aviation. I also work at Ideal Aviation as a Line Service Technician.¬†      Skills          Great People Skills¬†  Microsoft Office¬†  Fueling Aircrafts  Airport Ramp Knowledge      Private Pilot Knowledge¬†  Worked at two Airports  Aircraft Knowledge  Invoice Knowledge            Experience     03/2017   to   Current     Line Service Technician     Company Name   Ôºç   City  ,   State      Fuel Aircraft from Cessna to Gulfstream as well as helicopters.¬†  Marshaling in Aircraft.  Pilot and Passenger communication.  Towing and Pushing aircraft.  Aircraft Cleaning.  Aircraft Management.¬†         07/2016   to   03/2017     Ramp Agent    Company Name   Ôºç   City  ,   State      Fueling of F-18, T-38, Boeing 737, E-2.  Marshaling of inbound and outbound aircraft.  Baggage for Allegiant Airlines.  Pushback Operator for Allegiant Airlines.  Use of Unicom and Deicing Military and Commercial Aircraft.  Lavatory Service
      Use and Ground Power Unit.  Pilot Communications.         12/2015   to   05/2016     Team Member    Company Name   Ôºç   City  ,   State      I was in charge of running the computer system which entailed cash register and
     returns.  I was responsible for helping customers with problems and showing them where
     certain things were in the store.  I was taught to use self thinking to solve their problems.  Everyday I worked I had to load multiple bags of 50 pounds of animal feed into the
     store.  This job taught me customer service and organization.         04/2015   to   06/2016     Event Staff    Company Name   Ôºç   City  ,   State      I was in charge of setting up for weddings, birthday parties, bridal showers, baby
     showers, etc.  I was in charge of driving customers in our six-seater gas-powered golf cart as well
     as our four-seater gas-powered golf cart and was also in charge of using the
     four-wheeler to pull trailers.  I was in charge of setting up chairs and tables which required heavy lifting.  This job entailed me working long days and long nights.  I was called on by the owners for a couple of landscaping jobs around the property.  This job required good people skills and time management.¬†          Education and Training     2018     Associate of Applied Science  :   Aviation Pilot Training    Southwestern Illinois College   Ôºç   City  ,   State  ,   USA    I am currently enrolled in SWIC's Aviation Pilot Program. I will be completeing two years
and then transferring to fulfill my bachelors in Aviation Management.       May 2016     High School Diploma      FREEBURG COMMUNITY HIGH SCHOOL   Ôºç   City  ,   State  ,   United States            Personal Information    I am currently a 19 year old that keeps up with work and school. I currently work around 25 to 30 hours a week as well as find time to fly and finish up my private pilots license. I live in Freeburg, Illinois which is about 50 minutes from St. Louis Lambert International. I plan to be a Pilot in the commercial world after I finish all of my ratings.¬†      Skills    Customer Service Experience, Leadership, Team leadership, Outlook, Fast learner, Verbal Communication, Aviation Knowledge   "
AVIATION,"         PURCHASER / PRODUCTION COORDINATOR       Professional Profile    Productive, quality oriented professional eager to contribute     comprehensive skills toward actively supporting a     progressive organization as a key team member.
Featured Skills    x  Expedite / AOG / Logistics
          x  Customer Service
          x  Finance / Accounting
          x  Sales
          x  Purchasing
          x  Inventory Control
          x  Stores / Warehouse
          x  Management
          x  Shipping
          x  Receiving
          x  Bookkeeping Ability to act independently to determine methods and procedures on new assignments.
* Ability to respond consistently with a high degree of initiative to resolve issues or complex problems that may arise.
* Ability to maintain positive company image and brand.
* Ability to perform work accurately and thoroughly.
* Efficient organization and time-management skills.
* Ability to prioritize tasks and meet deadlines.
* A courteous and professional demeanor.
* Strong negotiation skills
* Ability to work well under pressure
* Intermediate to advanced computer skills. Proficient with MS Office suite and other work-related software.
Additional
Comments    I have been working in the Aviation industry for 12 years now and bring with me a total on 15 years of experience that makes me a well-seasoned professional. I bring with me experience of working with commercial, military, charter, and prototype aircraft. I am experienced and knowledgeable with Boeing, Airbus, Bombardier, Dornier, and Lockheed and have proven myself to be both versatile when working with various aircraft makes & customers.          Experience     January 2011   to   Current     Company Name   City  ,   State     Purchaser / Production Coordinator        My journey at Flightstar began with production coordinating, where I was responsible for interfacing with leads, project managers, and customer representatives regarding aircraft documentation, parts status, and any problems that may affect the delivery schedule.  In this position I was responsible for aircraft paperwork and work cards during the maintenance visits.  I worked one on one with purchasing to ensure the proper communication of parts that could affect aircraft delivery and help expedite these parts as necessary.  When services were required either in house or items being sent out for any kind of testing or repair, I would provide complete and accurate paperwork to purchasing.  Daily reporting of parts statuses, man hours, and aircraft schedule was a daily task.  Being a coordinator first and already having experience in purchasing made my transition to a buyer smooth since I could now work more closely with the coordinators with each of us able to support one another better with part status updates and any paperwork issues.  Like coordinators I have to interface with leads, project managers, and customer representatives.  In addition I have to communicate between various departments at FAS such accounting to make sure that material is paid and billed accurately as well as quality to make sure that the parts purchase are up to standard and come from an approved source.  Being on both sides of the fence I know see that coordinators spend more time corresponding between the different areas of the job where buyers spend more time on parts themselves.  Purchasers are responsible for every part purchased or requested and Have the sole responsibility of resolving any materials needed.  I have to not only purchase the parts but also validate the paperwork or trace is acceptable and legal.  If it isn't, resolve any rejected parts by means of returns and credits.  Buyers are responsible for expediting all orders and making sure that they are received as needed.  We then report this information to the coordinators and project managers as necessary.  Outside vendor interaction is a big part of purchasing and we have to form business relationships to effectively perform or duties.  In addition I am responsible for meeting standards and performance metrics within the company to make that we are functioning at an industry standard to rise above the competition.  Purchasing is also responsible for cost savings such engaging in supplier contracts and rebate programs.  These savings of course benefits everyone on the company.  Purchasers are a point of contact between FAS, suppliers, and customers regarding materials so effective communication and reporting is key in this position.         February 2009   to   December 2010     Company Name   City  ,   State     Purchasing Clerk / Material Specialist        Working with Vision Airlines included a lot of different     responsibilities.  Not only was I responsible for quoting and purchasing materials for both Aircraft and Stock, but also included Stores / Warehouse, Shipping, and Receiving responsibilities.  Being a smaller Airline I work closely with the Executive staff as well as the owners of the company themselves.  After receiving a Material Order Request, I would acquire the necessary quotes to find the best price and lead time available.  If needed, get approval to proceed with the order.  Coordinate and expedite the shipping and payment process to get the material where it needs to be in a timely manner.  I would match invoice with purchase orders and track shipments to assure their arrival.  Upon receipt of material, I then would verify proper certification of the material, receive into the system, and label as required.  Once material is ready to be used, issue from the system to assure all records was correct.  All of this required constant tracking using Excel, Word, and Adobe.  I kept records of all transactions whether it was materials needing to be ordered, Purchase Orders themselves, Invoices needing to be paid, or items that that have already been received.  As well as certifications and any other information requested from maintenance.  If an item needed to be shipped I was responsible for the proper packaging, handling, and traceability to be done in a professional manner.  As part of the AOG team I would be called on at any time to locate and facilitate the material where the urgent requirement may be.  This involved having key information to acquire the material and coordinate with the proper logistics necessary.  Also as a valued member of the material group I have represented the Airline at maintenance facilities to properly manage the material being ordered and used for an Aircraft.         February 2005   to   January 2009     Company Name   City  ,   State     Purchasing Agent / Material Expeditor        I started working as a Material Expeditor which required me to work closely with Purchasing, Maintenance, and the Airline.  Being an Expeditor had responsibilities that could change day by day depending on what was required of me.  I provided daily reports and expedited any material needed to keep the production process flowing efficiently.  This meant coordinating the order and shipment process, as well as the actual delivery of the material.  My responsibility as a Purchasing Agent is to find price and availability on material needed and then order and track for prompt shipment.  This requires me to deal directly with the vendors and develop relationships for future business.  I also retrieve any and all paperwork required, retrieving certification, submit any and all signatures necessary, and expedite the material in a timely fashion.  Once I have received the material I then facilitate and expedite the flow of materials to and from various departments.  I have worked with many different Airline companies as well as Military, which all have high and demanding standards to meet.  With this job no two days are the same, it is a constant change with challenging obstacles.  In addition to being a Buyer and Expeditor, I was responsible for doing spare Sales to sister and contract companies.  This required the technique of verifying stock, quoting material, ensuring proper certification, and shipping.  Between the three job functions I was constantly providing and coordinating AOG orders support.  Clientlogic (DELL).          Education     1/2010     Transportation        Dangerous Goods
          Development Group     Training Certificate             8/2009     Vision Airlines        Maintenance Indoctrination Course
          Training Certificate             8/2009     Vision Airlines        Reduced Vertical Separation Minimum          Training Certificate        (RVSM)             8/2008     Lake City        Test of Basic Education (TABE)    Community College   Form 9, Level A, Score 12.9             12/2005     Federal Aviation    Certificate of Training   ""Gold Award""          Administration        Maintenance Technicians Awards Program             5/2001     State of Florida    High School            Diploma      Department of Education        Skills    accounting, Adobe, Basic, benefits, contracts, delivery, DELL, documentation, fashion, legal, logistics, materials, Excel, Word, packaging, Purchasing, quality, Receiving, reporting, requirement, Sales, Shipping, Transportation, Vision      Additional Information      Business reference known for 9 years.        Linkedin Profile       www.linkedin.com/in/johnchriskey      "
AVIATION,"         SUPERVISOR       Summary    I was a supervisor for two years in a corrosion control facility for the US Government. As a shift supervisor of three employees I was directly responsible for the maintenance and upkeep of twelve aircraft paint schemes. I currently maintain a US Government ""Secret Security Clearance"".          Experience     January 2004   to   January 2012     Company Name   City  ,   State     Supervisor        Worked on F/A-18C.  Masked and covered surfaces not to be painted.  Performed Plastic Media Blasting to remove paint and corrosion.  Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools.  Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting.  Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment.  Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment.  Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids.  Applied or retouched paint, using brush.  Laid out and painted insignias, symbols, designs, or other markings on painted surfaces, according to blueprints or specifications, using stencils, patterns, measuring instruments, brushes, or spray equipment.  Regulated controls on equipment to cure and dry paint or other coatings.  Set up portable ventilators, exhaust units, ladders, and scaffolding prior to painting.  Mainly worked on Aluminum metals.  Respirator qualified.  Supervised corrosion control facility supervising three employees directly responsible for the maintenance and upkeep of twelve aircraft paint schemes Ran and followed Tool Control Program and procedures Followed technical manuals and safety procedures Inventoried HAZMAT Separated HAZWASTE to EPA regulations Recorded and tracked HAZMAT usage Ordered HAZMAT for daily use Helped maintain an 0% accident rate in safety within my shop.         January 2012   to   Current     Company Name   City  ,   State     Administration Clerk        Prepare, type, and route correspondence and reports.  Organize and maintain files.  Recieve office visits and handle telephone communications.  Operate computers, word processing, and duplicating documents.  Maintain records and other official publications.         October 2013   to   June 2014     Company Name   City  ,   State     Aircraft Worker        Worked on P-3s, T-34s, T-44s, and F/A-18s.  Masked and covered surfaces not to be painted.  Performed Plastic Media Blasting to remove paint and corrosion.  Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools.  Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting.  Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment.  Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment.  Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids.  Used chemicals to strip paint and clean aircraft parts Masked and covered surfaces to prevent Plastic Media and chemical stripper from entering unwanted areas.         November 2014   to   March 2015     Company Name   City  ,   State     Aircraft Painter        Worked on Boeing 737 - 777 and Airbus 320.  Masked and covered surfaces not to be painted.  Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools.  Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting.  Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment.  Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment.  Used rollers and brushes to apply paint Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids Used chemicals to strip paint and clean aircraft parts Masked and covered surfaces to prevent chemical stripper from entering unwanted areas Followed blueprints to apply stencils for markings and placards.         April 2015   to   October 2015     Company Name   City  ,   State     Aircraft Painter        Worked on Airbus 319 & 320.  Masked and covered surfaces not to be painted.  Sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools.  Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting.  Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment.  Rolled or brushed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment.          Education          Florida State College of Jacksonville   City  ,   State       Aircraft Coating Technician Certificate
*Intern Hours; 148 hours with Associated Painters            Tulsa Welding School   City  ,   State       Welding Certificate
Job-Related Training              Interests    Aviation Structural Mechanics Common Core, Class A1 		(4 weeks)
Aviation Structural Mechanic Organizational Level Strand Class 	(40 hours)
Aircraft Corrosion 							(40 hours)
Aircraft Paint/Finish 							(80 hours)      Additional Information      Aviation Structural Mechanics Common Core, Class A1 		(4 weeks) Aviation Structural Mechanic Organizational Level Strand Class 	(40 hours) Aircraft Corrosion 							(40 hours) Aircraft Paint/Finish 							(80 hours) Honors, Awards Navy HYPERLINK ""http://www.usamilitarymedals.com/navy-ribbons-awards-navy-marine-corps-achievement-medal-ribbon-c-2070_21_230.html""&HYPERLINK ""http://www.usamilitarymedals.com/navy-ribbons-awards-navy-marine-corps-achievement-medal-ribbon-c-2070_21_230.html"" Marine Corps Achievement Medal Ribbon Affiliations Member of the American Legion Post 76 M.U.C.H. (Makers United for Children's Hope)  Foundation         Skills    blueprints, C, charts, color, office, painting, paint, power tools, publications, Maintain records, maintain files, safety, supervising, technical manuals, Technician, telephone, type, Welding, word processing   "
AVIATION,"         PARALEGAL           Summary     Licensed Paralegal demonstrating confidence and tenacity in project analysis, as well as sound business judgment.       Highlights          Working knowledge of all aspects of the discovery process  Demonstrated ability to conduct legal research using  Westlaw  Highly skilled at organizing and presenting information objectively      Hands-on experience with PracticeMaster and Tabs3 legal  Proficient in managing clerical duties pertinent to a law office              Experience      Paralegal    January 2013       Company Name   Ôºç     State      General Litigation, Commercial Litigation, Bankruptcy, Estate Planning, Worker's Compensation Researching legal issues on West Law; Digesting various legal documents and providing fact summary reports to 			attorney; Drafting issues via inter-office memorandums; Managing attorney's schedule by logging important dates and tasks on the 			company network; Reviewing and Analyzing attorney's work for grammar error; Drafting cover letters; Preparing motion packets; Corresponding with opposing counsel and Courthouse administration; Advising clients of changes in the status of their case; Scheduling depositions; Managing client files on company network through Company's practice 				management system, Practice Master; E-filing time-sensitive legal documents with various Courts; Preparing Pleadings Binders and Trial Exhibits for Court; Ardex Laboratories, 2050 Byberry Road.          Receptionist    January 2009   to   January 2013     Company Name   Ôºç   City  ,   State      Provided quality customer service to guests upon entering lobby; Answered high volumes of calls on a multi-line phone system, and 				dispatched them according to priority; Organized and managed company data in Excel spreadsheets; Reviewed and separated paperwork submitted by each salesmen daily; Reviewed invoice information entered into MAS200; Generated weekly sales reports for each salesman; Advised inquiring customers of product order shipment and status 				changes; Managed hard copy files; faxed/emailed invoices and all other requested documents; Separated and dispersed mail to the addressed department; Maintained spreadsheets of all customer payments reported by salesmen 					according to business region; Applied all payments (checks, cash, and credit cards) to customer accounts 			according to salesman, location, and remittance advice; Processed all credit card transactions over company's terminal Deposited checks directly into company account using a PNC Pinnacle 				desktop scanner; Reviewed customer accounts for open invoices with a ninety day 				outstanding balance, and was entrusted to devise payment arrangements 				on a case-by-case basis to avoid excessive late fees and penalties; Tracked salesmen's expenses; Composed inter-office memorandums and account memorandums; Over the course of my final two weeks at Ardex Laboratories I trained two			 new hires in two positions (accounts receivables department and 				receptionist.          Administrative Assistant    January 2007   to   January 2009       Provided quality customer service to people with diverse backgrounds; Answered phones on a multi-line system and dispatched them accordingly 			to priority; Scheduled and organized business/staff meetings and scheduled and 				organized appointments with clients; Drafted and typed proposals/invoices and other related documents on 				company letterhead; Made cold calls to customers that were due for maintenance; Faxed invoices; Entrusted to make managerial decisions to satisfy both the customer and 				the company's best interests; Maintained records for accounts receivable and accounts payable 				transactions; Responsible for all administrative duties as related to the Construction field such 			as filing customer orders, composing business letters, responding to legal 			matters, managing business accounts and being consulted for advertising ideas;.          Customer Service Representative    January 2005   to   January 2007     Company Name          Provided high quality customer service to Pilots and Business Aviation 				Companies; Communicated with pilots via radio to prepare lineman for estimated 				arrival and departure times; Provided and reviewed all catering and other accommodations for Pilots 				and Flight Attendants to ensure a comfortable flight; Scheduled hotel reservations and car rentals for Pilots and Crew; Permitted to use company vehicle; Scheduled aircraft preparation for departing flights; Input data and ticket information into  POS system; All aspects of Administrative work such as typing, filing, answering 				phones and record keeping; Recognized for Customer Service Excellence at Atlantic Aviation.          Education      A.S   :   Paralegal Studies  ,   2012    Manor College          Paralegal Studies        American Bar Association approved institution
Paralegal Certificate   :     2012    Manor College          American Bar Association approved institution        High School Diploma   :     2004    Nazareth Academy High School Middle States Association of Secondary Schools                  Skills    accounts payable, accounts receivable, accounts receivables, Administrative, advertising, attorney, balance, credit, client, clients, Customer Service, Drafting, filing, Law, Legal, letters, Litigation, managerial, Managing, meetings, Access, Excel spreadsheets, Excel, mail, Microsoft Office Suite, office, PowerPoint, Word, network, Paralegal, phone system, POS, proposals, quality, radio, receptionist, record keeping, Researching, sales, scanner, Scheduling, spreadsheets, phones, answering 				phones, typing, Westlaw   "
AVIATION,"         PASSENGER SERVICES OFFICER       Professional Summary        A hard working and self-motivated Australian professional willing to learn and develop new skills. I am a dedicated, organised and methodical individual. I have good interpersonal skills, am an excellent team worker with an active and dynamic approach to work. I am flexible, reliable and possess excellent time keeping skills. As an aspiring business professional, I am looking to utilize my current analytical skills and knowledge as well as further develop these skills in a practical and fast-paced environment.      Skills              Customer service specialist  Friendly  Calm under pressure  Federal Aviation Administration (FAA) regulations  Cabin technologies  Calm under pressure      Expert problem solver  CPR certification  Multi-line phones  Passion for travel            Work History          Passenger Services Officer     11/2013   to   07/2014      Company Name   ‚Äì   City        System and Product Training: Complete Systems training: Amadeus Altea Customer Management System   Complete Product Training: Singapore Airlines¬†  Passenger baggage handling and flight check-in¬†  Checked in an average of 60 passengers per check-in  Being a team player by helping colleagues achieve targets and solve problems to meet daily KPIs¬†  Serving customers in a polite and professional manner according to Singapore Airlines standards¬†  Dispatching flights on time which included overseeing the boarding of the aircraft¬†  Demonstrating an in-depth knowledge of key health and safety standards used within the industry¬†  Working alongside airline duty officers to meet KPIs and airline standards¬†  Consistently achieved airline on-time performance standards   Demonstrated the ability to handle complex situations within the given industry safety measures   Significantly improved the customer experience, regularly converting unhappy customers to very satisfied customers, something that earned me employee of the month in June 2014.         International Travel Consultant     04/2010   to   10/2013      Company Name   ‚Äì   City        Complete Systems training: Galileo Reservations, Universal Desktop, Client Management and accounting¬†  Complete Product training: Customer sales process¬†  Selling Travel products to a wide range of clients¬†  Helping train new team members in key competencies Handling customer payments and accounting¬†  Being a team player by coaching colleagues on the sales process to reach store revenue targets¬†  Adopting business strategies including local store marketing and financing¬†  Dealing with customer complaints   Providing business solutions¬†  Liaising with airline representatives and wholesales  Liaising with wholesalers to drive sales and meet targets  Achieved consistent revenue and growth targets on a monthly basis¬†  Repeat client base of approximately 60 per cent  Demonstrated resilience and ability to upsell products, consistently meeting KPIs by adding more value to sales   Significantly improved negotiation skills, regularly converting customers from point of enquiry to sale   Gained self directed learning and development and problem solving skills.         Corporate Travel Manager / Staff Developer and Trainer     08/2014   to   Current      Company Name   ‚Äì   City        Assisting with on the job sales, product and systems training for new staff members.  Developing staff in core competences to ensure success.   Researching travel options & presenting the best deals in terms of customer requirements.¬†    Ensure all bookings & reservations are processed accurately.     Responding to all phone enquiries promptly, courteously and in a friendly manner.¬†    Filing, photocopying and general administrative duties.     Building strong relationships with clients.¬†    Ability to achieve branch, team sales and profitability objectives. Up selling relevant add-ons, like, insurance, excursions, etc.¬†    Negotiating corporate and best rates with hotels. Advising on and organising visas & passports.¬†     Booking rail, hotel, domestic and international air travel. Monitoring competitor activity in order to maintain the most competitive rates.¬†    Complying with all relevant laws and travel business legislation.¬†     Handling high numbers of incoming calls from direct customers and travel trade.¬†    Offering holidays to a wide variety of long haul luxury destinations, including the Indian Ocean, Arabian Gulf, Americas, Egypt & Africa and Far East.¬†           Education          Bachelor of Applied Science (Aviation)  :   Aviation Business Management     Current       Royal Melbourne Institute of Technology
                                    -   City       GPA:   GPA: 3.4/4.0      Analytical and conceptual
thinking, with a conscientious approach to managing workloads. ¬† ¬† ¬†    Ability to handle, analyse and
interpret complex data, before presenting it back based on the overall analysis
made.    Advanced problem solving and
numeracy skills.    Accomplished communication
skills, both written and verbal developed through numerous essays and
presentations.

¬∑¬†¬†¬†¬†¬†¬†    Proficiency in all areas of
Microsoft Office, including Access, Excel, Word and PowerPoint.¬†    3.5  GPA         University of Westminster
                                    -         Commencing a 3-month scholarship at the University of Westminster. This will be undertaken via distance learning.       2011 - Successfully obtained a Certificate III in Tourism Retail Sales  :   Physics, Mathematical Methods, English Literature, English Mainstream, Chemistry and Biology     1 2009       Parade Secondary College
                                    -         Physics, Mathematical Methods, English Literature, English Mainstream, Chemistry and Biology Australian Tertiary Admission Rank: 83.40
Qualifications       Diploma  :   Management     1 2012
                                    -        Management       Skills        accounting, general accounting, approach, business solutions, business strategies, coaching, Good communication skills, communication skills, oral, Computer Literate, Client Management, clients, Customer service skills, Data entry, Dispatching, English, essays, fast, financing, leadership skills, managing, marketing, mentor, Access, Excel, Microsoft Office, PowerPoint, Word, negotiation, organizational, presenting, presentations, problem solving, problem solving skills, problem-solving skills, Retail Sales, safety, Selling, sales, scientific, self motivated, team player, time management, written      Additional Information          Nationality: Australian
Visa: Tier 5 Youth Mobility (exp: 24/7/2016)
Note: Eligible for EU passport     "
AVIATION,"         LEAD OPERATIONS ENGINEER - GLOBAL HAWK PROJECT       Profile     Seasoned aerospace professional with extensive experience in fixed and rotary wing flight testing, test management, systems integration and UAV operations. Background includes greater than 20 years of experience in flight test planning, execution and reporting and more than 6 years of high-altitude, long-endurance Unmanned Aerial Systems (UAS) operations experience and 10 years total UAS operations experience.       Skills          Flight test management  UAS operations  Flight test engineering      Systems integration and test  Aircraft modification management  Team leadership            Accomplishments     ‚Ä¢NASA Exceptional Service Medal, 2011  ‚Ä¢Developed initial Operational Concept for the Global  Hawk UAS for NASA operations and generated testing  roadmap to achieve successful initial operational capability of the   NASA Global Hawk UAS  ‚Ä¢Developed syllabus and training materials for NASA Global Hawk Mission directors and UAS ground observers.  ‚Ä¢Led the NASA effort (in concert with Northrop Grumman  Corporation and L-3 Communications engineers) to resolve unexpected developmental problems that surfaced during testing and qualification of the Global Hawk command and control system and field a fully functional system.  ‚Ä¢Generated requirements for workmanship, functional test and  environmental test for Science payloads planned for installation on the Global Hawk.  ‚Ä¢NASA Dryden Directors Safety Award, 2000  ‚Ä¢Appointed to NASA ""Tiger Team‚Äù to fully develop, reclassify and  cause-map X-40A Space Maneuver Vehicle hazards in response to deficiencies uncovered during Flight Readiness Review.  ‚Ä¢U.S. Army Commanders Award for Civilian Service, 1996  ‚Ä¢Managed a complex engine-airframe integration test program with an integrated test team of Army, airframe contractor and engine contractor personnel.  ‚Ä¢Developed new flight test techniques to determine compliance  with a new frequency-domain based handling qualities specification.  ‚Ä¢Developed methods of assessing aircraft specification compliance using an engineering flight simulator.  ‚Ä¢US Army Commanders Award for General Excellence, 1987.       Professional Experience     06/2006   to   01/2015     Lead Operations Engineer - Global Hawk Project    Company Name   Ôºç   City  ,   State     Managed all operational aspects of Global Hawk high-altitude, long-endurance UAS, (2 operational air vehicles, 3 ground control stations) and scientific payload integration.   Overall leader for Global Hawk flight operations team, including maintenance personnel, avionics technicians and operations engineers.  Primary point-of-contact and liaison to the Federal Aviation Administration and Transport Canada for securing the Certificate of Authorization or Waiver for operation in the US National Airspace and operational certificate for Canadian Airspace.     Global Hawk Mission Director:   Responsible for the overall conduct of Global Hawk missions in the Ground Control Station.     Served as primary functional interface between payload specialists and Global Hawk aircrew.    Assisted Global Hawk pilot in air vehicle systems operation.    Performed as Mission Director on more than 150 Global Hawk missions.     ¬†   Lead Operations Engineer for Aeronautics Mission Directorate:   Supervised eight Operations Engineers ‚Äì directed assignments, work prioritization, generated performance appraisals        01/1997   to   06/2006     Operations Engineer    Company Name   Ôºç   City  ,   State      Project Manager. Missile Defense Agency DC-10 WASP Structural Restoration:  Managed $5M project to investigate structural deficiencies with MDA platform aircraft.    Drafted the statement of work for the test effort.   Coordinated and managed the funding.   Performed all coordination and facilitation to allow the customer's functional test agent (Raytheon Aircraft) to complete the analysis and testing on schedule.    Technical Manager,  B-52H Launch Platform Aircraft Research Vehicle pylon construction:   Supervised construction activities and schedule and performed as technical liaison between the pylon engineering design contractor and NASA fabrication personnel.     Developed or reviewed quality assurance specification requirements.    Primary mechanical designer of installation hardware for the electrical  power conditioning and instrumentation systems.  Performed the conceptual design of pylon pneumatic system.    F light Test Project Manager. B-52H Cooperative Launch Platform Aircraft Qualification:    Managed overall ground and flight test effort to achieve initial operational capability of NASA B-52H Cooperative Launch Platform Aircraft   Generated or reviewed and approved all Launch Platform system integration ground checks.   Drafted and coordinated Flight Test Plans, generated flight profiles, flight cards and pre-flight briefings.    Performed as Test Director for qualification ground testing and all test flights and as Flight Test Engineer onboard aircraft to perform system qualification checks.    Generated and managed System Requirements Verification Document         06/1996   to   01/1997     Senior Engineer    Company Name   Ôºç   City  ,   State      Planned test programs to evaluate operability, suitability, and engine/airframe integration and compatibility of F-16 propulsion systems.    Served as Government test monitor for contractor test programs.    Interfaced with engine manufacture technical representatives and maintenance technicians on engine technical and maintenance issues.    Served as customer propulsion system consultant. Monitored propulsion system data real-time during flight tests.    Analyzed flight test data.          10/1986   to   06/1996     Project Manager / Senior Flight Test Engineer    Company Name   Ôºç   City  ,   State     Project Manager/Test Director: Project manager on 18 test programs.  Prepared detailed cost estimates for all phases of program utilizing test requirements documents.  Coordinated funding requirements with program sponsor.  Coordinated test scheduling and special equipment requirements with test sponsor and airframe contractor.  Established test milestones and schedule.  Coordinated with aircraft maintenance and test instrumentation personnel to ensure required resources were available to meet program goals. Led diverse team composed of test pilots, flight test and test instrumentation engineers, aircraft mechanics, test instrumentation and data reduction technicians and contractor personnel.  Directed daily test operations.  Directed preparation of test program final report.  Briefed test results and recommendations to program sponsor, headquarters and contractors.  Senior Flight Test Engineer: Flight test engineer on 36 programs.  Performed detailed test planning to efficiently evaluate the performance, handling qualities, mission suitability, specification compliance and airframe icing characteristics (where applicable).  Drafted flight test plans.  Established test instrumentation requirements.  Devised innovative test techniques to evaluate state-of-the-art systems.  Planned individual test flights to accomplish test goals in a minimum of flight time. Generated flight profiles, flight test cards and conducted pre-flight briefings. Generated control room display formats using Data Views.  Monitored and directed tests as Flight Test Engineer onboard test aircraft. Monitored and directed tests as Flight Test Director via telemetry from ground control room. Established data reduction methods.  Wrote data-reduction subroutines in FORTRAN.  Processed and reduced flight test data.  Evaluated and interpreted test data to determine test article deficiencies, shortcomings and compliance with applicable specifications.  Drafted final test report using Microsoft Word, Excel and specialized VMS data plotting programs.  Acted as member of flight safety and data review boards. Trained junior flight test engineers in flight test planning and flight test and data reduction techniques as well as data interpretation and report preparation.  Acted as flight test consultant to headquarters and contractors.  Acted as organization pitot-statics authority. Responsible for calibration and maintenance oversight of flight test pitot-static reference equipment (air speed pacer aircraft and trailing airspeed devices).         01/1983   to   09/1987     Flight Test Engineer    Company Name   Ôºç   City  ,   State            Education and Training     1994     Defining System Requirements, NASA, 2004
	Advanced System Safety Practices, NASA, 2001
	Personnel Management for Executives (Resident Course), US Army, 1994
	Test and Evaluation Management      US Air Force Institute of Technology University of Kansas          Hazards of High-Intensity Electromagnetic Radiation to Flight, CKC Laboratories, 1991       1982     Bachelor of Science  :   Aeronautical Engineering    California Polytechnic State University   Ôºç   City  ,   State      Aeronautical Engineering          Skills    Army, art, Agency, calibration, hardware, Concept, conceptual design, consultant, DC, Engineer, FORTRAN, functional, Government, interpretation, Director, mechanical, Excel, 2000, Microsoft Word, performance appraisals, personnel, Personnel Management, quality assurance, real-time, Research, Safety, scheduling, scientific, specification, system integration, telemetry, Test Director, training materials, VMS   "
AVIATION,"         ELECTRICIAN         Professional Summary     Technically sophisticated Aviation Electrician¬†with 20 years of experience on large-scale electronic systems, troubleshooting, installation, calibration, and maintenance repair within the United States Navy.¬† In-depth knowledge of aircraft, avionics, electrical and electronic technologies.¬† Consistent record of achievement in project management, dramatically improving system operating efficiency and reliability.¬† Productive team contributor successfully delivering concurrent projects under tight deadlines.       Skills          Troubleshooting    Problem Resolution     Avionics Systems    Electrical Components    Aircraft Instruments    Process Change and Implementation    Goal Attainment    Maintenance Management      Project Management    Quality Assurance    Team Leadership and Training    Inspections    Deadline Adherence    Secret Clearance    Collateral Duty Inspector    Schematics            Experience      Electrician    February 2017   to    Current      Company Name    Ôºç    City  ,   State        Responsible for inspection, testing and maintenance of electrical, electronic and HVAC systems on rolling stock equipment in accordance with FRA and Amtrak standards and guidelines.          Service Technician    February 2016   to   February 2017     Company Name    Ôºç    City  ,   State        Repair, recondition, service, and maintain Uninteruptable Power Supply systems and other power systems related components.  Troubleshoot and diagnose malfunctions of the complete power systems.          Electrical Work Center Supervisor/1st Lieutenant Supervisor    July 2014   to   February 2016     Company Name    Ôºç    City  ,   State        Supervises 13 personnel performing scheduled and unscheduled maintenance on flight control, instrumentation, navigation and electrical systems on 17 F/A-18C/D/E/F and 3 EA-18G aircraft.¬†  ‚ÄãSupervises 9 Sailors responsible for the daily upkeep of squadron facilities and the stocking, inventory and sales of squadron store merchandise.             Avionics Division Supervisor/ Indoctrination Supervisor    July 2011   to   July 2014     Company Name    Ôºç    City  ,   State        Managed the administrative and production efforts of 59 avionics technicians.¬† Performing intermediate level repair of¬†H-60, H-53, AV-8,¬†UH-1,¬†and AH-1 aircraft¬†systems and components.¬†  Responsible for the check in and training of all newly assigned Sailors, receiving all their initial shipboard qualifications.¬†¬†¬†          Avionics Work Center Supervisor    July 2008   to   July 2011     Company Name    Ôºç    City  ,   State        Responsible for¬†the administrative and production efforts of 34 avionics technicians.¬† Performing intermediate level repair on P-3 and H-60 aircraft, electrical and power generation systems and components.           Aviation Electrician Shift Supervisor/Avionics Technician Shift Supervisor    July 2001   to   July 2008     Company Name    Ôºç    City  ,   State        Supervised 3 Sailors performing scheduled/unscheduled maintenance and corrosion prevention and treatment on 7 SH-60F/HH-60H helicopters.   Responsible for troubleshooting and repair of Electrical/Instrument and Automatic Flight Control Systems.‚Äã  Supervised 10 Sailors performing intermediate level¬†component and system repair¬†on electrical and power generation systems for P-3 and H-60 aircraft.          Aviation Electrician/Avionics Technician    July 1996   to   July 2001     Company Name    Ôºç    City  ,   State        Performed scheduled/unscheduled maintenance and corrosion prevention and treatment on 7 SH-60F/HH-60H helicopters.   Performed intermediate level¬†component and system repair¬†on electrical and power generation systems for P-3, S-3, and H-60 aircraft.‚Äã          Achievements      Led 59 Sailors and Marines in completion of 247 work orders, resulting in 92% repair rate.  Received highest grade of ""On Track"" on all seven Naval Aviation Maintenance Programs under management during aviation maintenance inspection.  Trained 150 sailors in damage control procedures across nine repair lockers, resulting in prompt response to 75 actual and training casualties.  Led 16 Sailors in the completion of 15 special inspections, 4 phase inspection and 2 aircraft compass calibration verifications totaling more than 165 man-hours and enabled a 25 percent reduction in work center backlog.  Developed and executed plan for successful onload and accountability of 93 items of V-22 Osprey support equipment valued at over $8M.  Supervised 27 sailors throughout four work centers in successful completion of 20 self-audits, 35 drills and 22 practical resulting in 13 of 13 programs graded as on track.  Applied airspeed principles, divided communication¬†shop and electrical shop into two work centers, improving repair time and efficiency by 25%.  Received 5 Navy and Marine Corps Achievement and 6 Good Conduct Medals, and also awarded Junior Sailor of the Year in 2006 as result of exemplary performance.        Professional Development      Provided technical expertise in testing aircraft systems, troubleshooting and repairing system discrepancies to ensure minimum schedule impact.   Demonstrated technical expertise by implementing process changes to reduce cost and meet schedule without compromising safety or quality.  Handled managerial duties, ensuring attainment of safety and quality goals while adhering to daily work plans to maintain schedule requirements.  Installed, inspected, tested, adjusted and repaired avionics equipment, such as radar, communications, navigation, and missile control systems in assigned aircraft (F/A-18, P-3, E-2, SH-60 and C-2s).  Performed operational checks, bench checks, and troubleshot, and isolated malfunctions in complex aircraft avionics equipment.   Utilized complex test equipment such as continuous wave and pulse generators, time domain reflectometers, multi-trace oscilloscopes, frequency counters, multi-meters and deviation meters, and specialized test equipment to perform operational checks.   Repaired and replaced components based on test results following blueprints, schematics, handbooks, and other technical documents.   Performed calibration, repair and replacement of system components.   Maintained highest levels of workplace organization, tool control, FOD awareness/prevention, and safety at all times.¬†¬†  Maintained required certifications to perform job requirements, and handled other duties as requested.        Education      Bachelor of Science   :   Professional Aeronautics  ,   2007    Embry-Riddle Aeronautical University               "
AVIATION,"         MANAGED PRESSURE DRILLING FIELD SUPERVISOR         Professional Summary     Detail oriented and self-motivated, with a strong background in the energy sector leading managed pressure drilling operations. ¬†Resourceful and adaptable due to the ever-changing nature of the military and the oil and gas industry. Desire to expand upon multi-skilled background through new challenges and opportunities. ¬†       Core Qualifications          Results-oriented  Excels in equipment¬† troubleshooting and situational problem solving.      Reports generation and analysis    Training and development  Process Improvement      Personnel Management  Client Relations  Customer Satisfaction  Project Management  Computer proficient    Technically savvy¬†            Experience      Company Name    City  ,   State    Managed Pressure Drilling Field Supervisor   07/2014   to   Current       Supervise the design, implementation, and
execution of Managed Pressure Drilling projects for offshore drilling operations.  Lead teams of 3-5 personnel in
the integration and operation of pressure control systems and equipment
tailored to the client's needs.  Developed strong customer relations working directly with clients in the energy sector delivering MPD products and expertise.  Adapted to many roles due to the recent down turn in the energy sector, including: project management, engineering assistance, logistics coordination, and technical consulting.  Developed inventory control program for emerging markets abroad and continual process improvements for maintenance facilities.  Managing client relationship and
supporting marking and sales functions within the Organization  Identifying
and Managing Continuous Improvement Opportunities within the operation ¬†  Assist
Sales and Marketing Functions in Identifying Opportunities to Expand Market
share¬†          MPD Control Systems Technician   06/2012   to   06/2014       Technical knowledge of pressure control systems to include: Programmable Logic Controllers, Human Interface Machines, Hydraulic Power Units, Pressure Control Chokes, Electrical Installations, Flow Meters, Computer Networking and Communications.  Integration of hydraulic modeling, well data, and design to control systems.  Operation of various Rotating Control Devices: HOLD 1500, HOLD 2500, RCD 5K Big Bore, ATR RCD 5K.  Utilized Managed Pressure Drilling techniques in coordination with the client and operator to successfully drill otherwise un-drillable wells to completion.  Utilized Lean Six Sigma techniques to drastically reduce waste and downtime associated with tool inventory and parts requisition process.          Company Name    City  ,   State    Electrical Branch Supervisor/ Plane Captain/ Aviation Electrician   07/2008   to   07/2011       Carrier Airborne Early
Warning Squadron 115 - Supervised the Electrical Division in
the repair and maintenance of aircraft electrical systems over 6 cruises while
deployed to the Western Pacific Ocean on board USS George Washington.¬†  Accountable for 7 sailors and 5 E-2C Hawkeye aircraft.  Aircraft systems included: Flight controls, engine electrical installations, flight instrumentation, navigation, equipment cooling systems, power generation and supply.  Awarded two Navy and Marine Corps Achievement medals and Enlisted Aviation Warfare Specialist.  2010 Junior Sailor of the Year.          Company Name    City  ,   State    Line Division Supervisor / Plane Captain / Aviation Electrician      08/2005   to   07/2008       Carrier Airborne Early
Warning Squadron 120  Supervised crew of 15 in the daily
inspection and servicing of twelve E2-C HawkEye and four C-2A Greyhound
aircraft during 14 detachments. ¬†  Completed training prerequisites 4 months ahead of schedule, resulting in promotion to night supervisor.¬†  Reduced fleet downtime by 30% by maintaining the aircraft in a ready status through improvements to maintenance and inspection processes.          Education      Bachelor of Arts  :  Business Administration   2017     Pennsylvania State University          Expected graduation 2017             2016     Well Control School  ,   City  ,   State  ,   USA     IADC WellSHARP Supervisor Level   Drilling Operations, Surface, Subsea               2016     MSTC  ,   City  ,   State  ,   USA     HUET & BOSIET ¬†   Helicopter Underwater Escape Training    Basic Offshore Safety Induction and Emergency Training               2013     Schlumberger DPM Training   ,   City  ,   State  ,   USA     MPD / DPM Training (2012-2013)    Well Bore Construction	  Drilling Fluids   Intro to Directional Drilling   BHA & Drill String Engineering   Hydraulics for Drilling Operations   Well Control Basics Dynamic Pressure Drilling  Advanced Single Phase MPD , Multiphase MPD Operations  Pressure Mud Cap Drilling ¬†  Advanced Auto-choke, Pressure Control 101  Control Systems Tech Basic & Advanced               2012     LoneStar College                       2010     Central Texas College                       2006     USN             Advanced Electronics and Technical Training (2005-2006)          MPD Projects/Clients      Shell - Mars, Olympus, Perdido  ConocoPhillips Alaska  Walter Oil &Gas  EnVen Energy Ventures  Castex Energy  W&T Offshore  Chevron - Genesis, Lineham Creek  Encana Corporation     "
AVIATION,"         PASSENGER SERVICE CONCOURSE MANAGER       Summary     A dedicated and enthusiastic leader, able to motivate¬†employees to perform at their best in providing excellent service and developing ongoing, profitable client relationships. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.       Skills         Strategic planning  Team building   Personable  Client relationships  Dedicated  Flexible  Relationship building  Decision Making  Time Management  Conflict Resolution  Adaptability  Ability to Work Under Pressure  Creativity  Ability to work on a team     Microsoft word  Word processing  Spreadsheet  Microsoft excel  Microsoft programs  Scheduling            Accomplishments      Promoted 2 times within¬†the last 5 years.   Diverse skill set in¬†managing employees and customers throughout many areas of the aviation business  Proven ability to manage¬†most complex¬†concourses throughout the Atlanta¬†airport  Established a trustworthy relationship among the clients on multiple concourses.           Experience     12/2013   to   Current     Passenger Service Concourse Manager    Company Name   Ôºç   City  ,   State      Maintain the appearance of equipment utilized throughout the day¬†  Managing daily operation while driving safety policies    Directly responsible for overseeing 8 to 24 zone leaders    Communicated, trained and pushed operational changes as directed    Maintained healthy working environment while working in busy atmosphere    Maintained and provided daily schedule to dispatchers and senior leaders    Attended Delta shift briefing regularly in effort to communicate expectations for the day and address any possible concern raised by Delta staff    Addressed overall concourse operation concerns    Fulfill customer request regularly, in a timely manner    Provide daily huddle and direction to staff in preparation for daily operation    Coach and counsel employees¬†    Recognize employees    Diffuse situations              Challenge delays    Maintain effective operational performance    Revamp processes when necessary¬†    Provide leadership to employees daily    Provide hands on team work¬†    Focus-drive on dress code policy and employee professionalism    Communicate daily with Client, management and key positioned employees involved in the daily operation  Drive customer satisfaction results         09/2012   to   11/2013     Cabin Service Manager    Company Name   Ôºç   City  ,   State      Managed 10 to 14 team of 3 man employees  Managed up to 35 team leaders directly  Responsible for building 7 day schedule for employees  Responsible for coaching, counseling and documenting employees  Managed an entire concourse from the ramp  Communicated and managed dispatcher  Responsible for providing dispatcher with staff in effort to turn aircraft during day time turn operation  Responsible for managing processes regarding CBP  Responsible for controlling operation failures  Pushed safety policies regularly¬†  ‚Äã         09/2010   to   09/2013     Cabin Service Supervisor    Company Name   Ôºç   City  ,   State      Assistant manager in scheduling employees  Execute directives provided leadership  Support team leaders with assistant on aircraft as needed  Continuously provide safety patrol on the ramp and concourse daily  Held briefing to communicate information pasted down by management  Train employees to become team leaders and service aircraft         04/2007   to   03/2009     Cabin Service Supervisor    Company Name   Ôºç   City  ,   State      Maintain the appearance of equipment utilized in operations¬†  Assistant manager in scheduling employees  Execute directives provided leadership  Support team leaders with assistant on aircraft as needed  Continuously provide safety patrol on the ramp and concourse daily  Held briefing to communicate information pasted down by management  Train employees to become team leaders and service aircraft           Education and Training     2003     High School Diploma  :   Academics    College Park High   Ôºç   City  ,   State  ,   USA    Academics        Technical Skills     9 months (2014) experience in CBP seal process/Admin office work   Compiling information for applications  Typing and submitting applications to CBP  Managing approved and rejected applicants  Handled weekly meeting with CBP-provided updated based of meeting to management  Maintained Red/Black seal count and list  Provided weekly seal list to HR and management¬†  Directing employees when coming in office for assistance  Professionally handling calls-directing callers  Assisting senior managers with office needs such as copying, computer input, uniform issuing and sorting     "
AVIATION,"         ASSISTANT TO CFO       Professional Summary      Dedicated and focused Office Administrator¬†who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.         Core Qualifications          Computer proficiency  Service-minded  Motivational leadership style  Inventory control  Professional demeanor  Self-directed  Time management ability  Ability to prioritize  Customer service  System improvements  Strong initiative  Resourcefulness  Forward-thinking mindset              Experience      Assistant to CFO   04/2008   to   Current     Company Name   City  ,   State                Managed operations in accordance with budget requirements.¬†  Maintained compliance with company and legal requirements.¬†  Oversaw operations for¬†Charter and Dispatch Department.  Managed office inventory and placed new supply orders.¬†  Updated employee paperwork and records.  Scheduled appointments and maintained master calendar.¬†  Oversaw training and daily performance of three¬†staff.¬†  Wrote professional business correspondence.¬†  Generated financial reports for management review.¬†  Liaised directly with customers to meet needs and maintain satisfaction.¬†Provided support for COO and sales team in managing operation work flow.¬†  Improved communication efficiency as primary liaison between departments, clients and vendors.¬†  Planned travel arrangements for executives and staff.¬†  Organized files, developed spreadsheets, faxed reports and scanneddocuments.¬†  Properly routed agreements, contracts and invoices through the signature process.  Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.¬†  Performed additional duties and special projects as assigned by the Chief Pilot.  Coordinated additions to and deletions from the passenger lists prior to aircraft movement and coordinated changes of aircraft movement.¬†  Ensured compliance with all Federal, State, Local and foreign regulations.¬†  Announced flight status updates.  Successfully completed¬†NATA Compliance, TSA 12-5 program¬†to further develop professional skills.¬†  Ensured that team member responsibilities were defined and understood.¬†  Monitored ongoing expenses relative to budget projections.¬†  Cultivated strong working relations with other industry executives.  Verified that information in the computer system was up-to-date and accurate.  Compiled statistical information for special reports.  Created monthly reports for records, closed terminated records and completed chart audits.  Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.  Updated departmental standard operating procedures and database to accurately reflect the current practices.  Identified and resolved system and account issues.  Developed and created a more effective filing system to accelerate paperwork processing.  Collaborated with other administrative team members, human resources and the finance department on special projects and events.  Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.          Charter Sales Rep and Flight Dispatcher   05/2006   to   02/2008     Company Name   City  ,   State        Fielded an average of 50¬†customer service calls per day.     Confirmed that appropriate changes were made to resolve customers' problems.        Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.          Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.            Updated database with customer and sales information.              Evaluated competitors and performed market research.                Verified that information in the computer system was up-to-date and accurate.                  Updated departmental standard operating procedures and database to accurately reflect the current practices.           Maintained detailed administrative and procedural processes to improve accuracy and efficiency.      Planned travel arrangements for¬†staff.                                       Charter Sales and Flight Dispatcher   03/2000   to   03/2005     Company Name   City  ,   State        Maintained detailed administrative and procedural processes to improve accuracy and efficiency.     Coordinated meetings with other department managers and served as main liaison between sales and flight staff.       Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.         Managed incoming and outgoing calls.           Successfully established effective systems for record retention by creating database for daily correspondence tracking.             Improved communication efficiency as primary liaison between departments, clients and vendors.               Directly supported Vice President  in managing operation work flow.                 Handled and processed confidential client information.                   Coordinated with airport vendors regarding fueling and catering logistics.                    Monitored flight schedule daily for 6 aircraft.           Monitored and updated flight schedules for pilots daily.  Accounts Receivable  Accounts Payable               Education      High School Diploma  :   General   1995       Lake Weir High School   City  ,   State  ,   USA             Skills     Account Management, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Vendor Management    "
AVIATION,"         AIR FREIGHT AGENT       Summary     Air Freight Agent emphasizing quality customer service and air-cargo services. Hardworking and willing to work a flexible schedule, including weekends and holidays.        Highlights          Safety-oriented  Team player  Skilled multi-tasker  Safety checks  Organized  Security checks  Staff training and development              Accomplishments     Increased airline revenue from¬†all known¬†shipper for all outbound and inbound freights and Indirect Air Courier customers.        Experience     08/2014   to   03/2016     Air Freight Agent    Company Name   -   City  ,   State    Accepting, booking, inspecting and tracking outbound and inbound cargoes. Checking import/ export documentation to determine cargo contents, and classifying goods into different fee or tariff groups, using a tariff coding system. Contacting vendors to resolve problems with shipments; Determining method of shipment, and preparing bills of lading, invoices, and other shipping documents. Entering shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods. Handling special commodity shipment according to TSA, CBP and FAA Regulation. Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight. Verify and monitor all inbound freights and transferred cargoes from different freight forwarders; Preparing daily reports on all transactions. Providing front counter and direct customer service to all vendors and shippers; Inspecting and screening of all outbound freights accordingly. Handling,inspecting and preparing all Dangerous Goods documents, Human remains and live animals shipments. Assisting customers and arranging for pickup of freight and delivery to loading platform; notifying consignees on arrival of shipments and arranges for delivery to consignees. Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment.           04/2005   to   07/2010     Cargo Agent    Company Name   -   City  ,   State      My responsibilities include: Tendering, accepting, booking, inspecting and tracking outbound and inbound cargoes.  Checking import/ export documentation to determine cargo contents, and classifying goods into different fee or tariff groups, using a tariff coding system.  Contacting vendors to resolve problems with shipments; Determining method of shipment, and preparing bills of lading, invoices, and other shipping documents.  Entering shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods.  Handling special commodity shipment according to TSA, CBP and FAA Regulation.  Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight.  Verify and monitor all inbound freights and transferred cargoes from different freight forwarders; Preparing daily reports on all transactions.  Providing front counter and direct customer service to all vendors and shippers; Inspecting and screening of all outbound freights accordingly.  Handling,inspecting and preparing all Dangerous Goods documents, Human remains and live animals shipments.  Assisting customers and arranging for pickup of freight and delivery to loading platform; notifying consignees on arrival of shipments and arranges for delivery to consignees.  Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment.         08/2003   to   04/2005     Cargo Agent    Company Name   -   City  ,   State      My responsibilities include: Tendering, Accepting, booking, inspecting and tracking outbound and inbound cargoes.  Checking import/ export documentation to determine cargo contents, and classifying goods into different fee or tariff groups, using a tariff coding system.  Contacting vendors to resolve problems with shipments; Determining method of shipment, and preparing bills of lading, invoices, and other shipping documents.  Entering shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods.  Handling special commodity shipment according to TSA, CBP and FAA Regulation.  Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight.  Verify and monitor all inbound freights and transferred cargoes from different freight forwarders; Preparing daily reports on all transactions.  Providing front counter and direct customer service to all vendors and shippers; Inspecting and screening of all outbound freights accordingly.  Handling,inspecting and preparing all Dangerous Goods documents, Human remains and live animals shipments.  Assisting customers and arranging for pickup of freight and delivery to loading platform; notifying consignees on arrival of shipments and arranges for delivery to consignees.  Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment.          Education     1987     AS  :   Liberal Arts & Business    College of Micronesia   -   City  ,   State      Liberal Arts & Business        Skills    customer service, delivery, documentation, Inspecting, coding, scanner, shipping   "
AVIATION,"         JAVA INTERN       Career Overview     Developer well-versed in structuring, developing and implementing interactive websites.  with experience in back-end programming, relational databases and performance testing SAN.             Education      May 2015    Wichita State University   Ôºç   City  ,   State      Master of Science    Computer Science    GPA:   GPA: 3.93/4     GPA: 3.92/4          May 2013    BMSCE   Ôºç   City  ,   State      Bachelor of Engineering    Computer Science    GPA:   GPA: 8.81/10     GPA: 8.81/10         Qualifications          Programming and design skills  Strong analytical skills  Optimizing and performance tuning  Experience with writing and executing test plans  Experience working in Agile Software development methodology       Capable of working simultaneously on diverse projects individually and as a team  Experience in project presentations and enthusiasm in understanding new concepts            Technical Skills       Server-side  technologies : servlets, JSP, J2EE technologies, Hibernate3.x, JPA, Spring 3.0, Struts 2.0, EJB, JMS, Design patterns, SQL, Pl/SQL   Client-side  scripting : HTML5, CSS, Java Script, AngularJS, Jquery and bootstrap   Consuming and producing SOAP and Restful web services (XML and JSON)  C, C++,Unix system programming, CUDA, Perl  Data Structures, Operating system concepts, multicore and multi-threaded programming, SAN, UNIX   Tools  : Eclipse, IOmeter , Code Warrior, vi editor, Visual Studio, Arduino, Oracle 11g, Code Blocks, iSCSI initiator, NetApp internal tools, Navicat, JConsole, JMeter, tomcat, JBOSS, Git        Technical projects       Unix system programming : Built a binary search tree using system calls in C (on Linux platform) to sort a file of records Implementation of Unix commands : tail, tee, cp and mv, in C   Parallel Apriori  algorithm proposal on Nvidia GPU Performance of Apriori algorithm with multiple threads on a single-core machine was compared against multi-threading on GPU. The newly proposed algorithm reduces the processing overhead on GPU.   Leave management system:  Designed and implemented a module to help the organization to log the attendance of employees with its biometric system. This project had html, jquery, AngularJS for front-end and Spring MVC, Hibernate running on tomcat server in the back end and Oracle 11g server as database        Work Experience      Java intern  ,   06/2013   Ôºç   Current    Company Name   Ôºç   City  ,   State      Designing and implementing Leave Management System for internal use(Spring MVC)  Receiving training in core java and J2EE technologies  Consuming and producing web services for a bank application  Creating Single Page Application in AngularJS          Test contractor (Performance and Benchmarking team)  ,   05/2014   Ôºç   05/2015    Company Name   Ôºç   City  ,   State      Executed test cases and analyze performance numbers against benchmarks   Conducted root-cause analysis for performance degradation in controller firmware builds by running continuous performance verification (PCV) tests daily.  Participated in scrum meetings  Automated using Action Word Script (AWS), batch script, Java ( Member of automation team)          Graduate Research Assistant  ,   12/2013   Ôºç   05/2014    Company Name   Ôºç   City  ,   State      Managed and maintained NIAR composites database  Created charts and updated the database  Wrote macros for doing data analysis       "
AVIATION,"         CUSTOMER SERVICE REPRESENTATIVE           Summary    To obtain a position that will enable me to use my organizational skills and
ability to work with people, in a stable environment that will lead to a lasting
¬† relationship.          Experience         January 2014   to   Current     Company Name   Ôºç   City  ,   State      Phoenix Aviation has provided me with an extensive knowledge of aviation
          amongst multiple product lines; while remaining task oriented and working
          as a team member.  I currently work with the Agriculture, Commercial Aircraft, Commercial
          Airport, and Airline product lines.  Having knowledge of multiple product
          lines is an asset, because I am able to assist multiple underwriters and
          underwriter assistants throughout the company.  Issue new business and renewal binders, endorsements, and any mid-term
          changes that may occur, while maintaining monthly reports for the
          commercial and airline policies.  Assist brokers on a daily basis with a concerns or questions concerning
          policies, certificates, loss runs, invoices, and endorsements for Agriculture,
          Commercial, and Airline products.  Familiar intranet and internet based systems that incorporate a paperless
          process.  I have received numerous awards for going above and beyond for my
          manager and multiple underwriters.          Customer Service Representative    February 2013   to   January 2014     Company Name   Ôºç   City  ,   State      AIG Aerospace has provided me with the knowledge of aviation and ability
          to assist brokers; while also working as a part of a team and providing the
          best customer service.  Having knowledge of aviation is useful in assessing aviation risk, which
          includes aircraft specifications, reviewing pilot experience, and etc.; to
          produce computer-generated quotes and binders.  Issue endorsements, binders, and policies for light general aviation aircrafts
          and also maintain renewals on a continuing basis through the updating
          underwriter information for renewal proposals.  Manage and respond to brokers on a daily basis with any concerns and
    questions regarding accounting, underwriting, renewals, policy terms and
    conditions, non-ownership program, and providing training to brokers
    regarding an external quote system.  Familiar with intranet and internet based systems that incorporate a
    paperless process.  Research and corrected any premium discrepancies by offsetting balances
    in the accounting system.          Device Support Center Manager    January 2008   to   Current     Company Name   Ôºç   City  ,   State      Flextronics has provided me with the managerial skills needed to supervise,
     communicate, and manage the overall performance of staff in the store.  Analyze the daily reports of data received, giving recommendations, and
     developing strategy plans on how to improve quality and quantity for the
     company.  Taking inventory of all supplies, mobile devices, and accessories
     in the store and documenting daily transactions.  Mobile devices have become a very important aspect of our culture and
     therefore it is a necessity that customer's problems be resolved as soon as
     possible.  My experiences have given me the ability and the expertise to
     train other employees, while staying abreast on AT&T mobile devices and
     the latest technology.  At Flextronics, we have mandatory quotas that must be met monthly to
     achieve or support center goals, visions and objectives.  I have the aptitude
     to achieve goals independently or in a group setting; while being able to
     motivate myself and others.  I am excellent at multi-tasking and maintaining
     flexibility.  My daily duties consist of assisting customers in person and on the phone.  My verbal communication skills allow me to effectively communicate
     Flextronics position, while listening and asking questions to meet the
     customer's needs.  I am empathy when listening to others; while educating
     customers about their devices and resolving issues.  My written communication skills are another essential part of my daily
     duties at Flextronics.  For every customer that comes to the store their
     account must be annotated.  The annotations must include the customer's
     name, issue, troubleshooting steps that were performed, results of those
     steps, and the resolution of the issue.  My organizational skills are invaluable within the device support center.  Due to there being an abundance of customers and their wireless devices.  It is imperative to be organized especially dealing with customers
     proprietary information.  These skills help me to be more efficient in
     supervising and managing other employees; while remaining attentive to
     the customer.  I have been awarded employee of the month for five months.  Along with
     numerous emails and phone calls with positive feedback from customers.  I
     was also sent to Shreveport, LA because of my expertise to assist
     employees and customers.          Education      Baccalaureate of Science   :   Business Administration/Marketing  ,   2008    Business Administration/Marketing University of Louisiana at Lafayette          Skills    accounting, accounting system, customer service, inventory, listening, managerial, managing, multi-tasking, organizational skills, policies, proposals, quality, Research, strategy, supervising, phone, troubleshooting, underwriter, underwriting, verbal communication skills, written communication skills   "
AVIATION,"         ASSISTANT TO MANAGING DIRECTOR           Professional Profile    natalia garcia
Versatile and solutions-driven professional with outstanding strategic planning
Business Management Professional Motivated and multifaceted candidate. Eager to contribute strong sales management, general business administration, CRM, HR, operations planning, coordination and monitoring skills. Proficient at identifying cost-effective strategies to promote significant savings. Effectively define, develop and implement action plans and policies to maximize productivity and efficiency.          Experience      Assistant to Managing Director    December 2013   to   April 2014     Company Name   Ôºç   City        Offered dedicated support to the Managing Director as to other Executives when required, conducting research, issuing all corporate presentations, arranging meetings, appointments, and travel accommodations improving overall quality and efficiency.  Filtered Managing Director phone calls, managed his Agenda and prepared correspondence as required.  Communicated regularly with vendors and contractors scheduling meetings and addressing concerns.  Prepared the general requisition purchase order for stationary and organized the filing system in a timely manner.  Prepared reports, conducted reconciliations, and resolved discrepancies.  Excelled balancing staff and Director¬¥s needs.  Key Accomplishments Overhauled and solved an accumulated discrepancy on a series of vendor invoices and succeeded on the reconciliation.  Carrying out background research and presenting successful findings ; Producing documents, briefing papers, reports and weekly and monthly presentations; Notably organized and arranged meetings and corporate events; ensuring the manager is well prepared and arranging locations and venues set up, media technology and catering.          Business Manager    April 2008   to   December 2011     Company Name   Ôºç   City        Organized, planned and supervised essential central services such as reception, security, maintenance, mail, as well as day to day running of the office.  Responsible for making sure that contracts, insurance requirements and safety standards are correctly complied with.  Was in charge of 10 members of staff.  Developed and updated customer database for phone calls, product launches, events.  Manage cash loss prevention procedures and established security policies and business plan.  Kept senior management informed of changes in my areas of responsibility.  Analysed sales figures and forecasted future sales volumes.  Involved in the recruitment, assessment and interviewing of new staff.  Managed and motivated staff to increase sales and ensure business efficiency.  Produced reports on performance, then measured these against set indicators.  Reviewing current organizational effectiveness and made recommendations for improvements.  Key Accomplishments Operations planning, organization, coordination and monitoring, during projects and working along with the technical team to ensure on-time, budget-compliant completion while maintaining high quality standards.  Managing time, establish priorities and delegating effectively.  Able to prepare budgets and cost estimates.  Liaising with local authorities and regulatory bodies on business related issues.  Expansion, follow up and improvement of relationships.  Excellent communication skills and ability to present across all media.  Ability to function in a fast-paced environment.  Viajes Marsans, S.A.	 (Travel agency.          Travel consultant    October 2004   to   April 2008       City        Acted as key person, after office Director.  Possessed touristic market knowledge as different booking & management systems: Global Amadeus, Sire (Spanish railway company booking system) & tour operator booking websites.  Managed intranet and accounting system.  Accountable for commercial purposes, general administration tasks, and accountancy duties.  Planning, organization and sale of all type of travels, packages, plane tickets, spectacles tickets, and private events.  Key Accomplishments.  Department manager: Remarkably developed the creation and coordination of a new department in order to provide European Tour operators with all touristic services required in Spain.          Education      Masters in Digital Marketing and 2.0 Communications - ENyD Business School & Universidad Europea Miguel de Cervantes   :     October 2013            MBA - EAE (school of business administration)   :     May 2012            Bachelors of Arts   :   Tourism Business Management  ,   June 2002    National University of Distance Education   Ôºç     State  ,   Spain    Tourism Business Management        Masters of Business Administration                  Languages    Bilingual in English and Spanish. Conversational French and Italian      Skills    accountancy, accounting system, agency, budgets, Budget, business plan, Excellent communication, contracts, Contract Negotiation, Client Relations, database, English, senior management, fast, filing, Conversational French, insurance, Italian, Legal, Logistics Management, loss prevention, Director, Managing, market, Marketing, meetings, mail, office, organizational, policies, presenting, presentations, Producing, quality, reception, recruitment, research, safety, sales, scheduling, Spanish, phone, type, websites   "
AVIATION,"         NON COMMISSIONED SECURITY OFFICER           Summary    Seeking an entry level position in a technology based company using my skills and familiarization with Apple/Mac/Windows operating systems.          Experience      Non Commissioned Security Officer      Current     Company Name   Ôºç   City  ,   State    * Understand and successfully execute post orders. ‚óè Manage typical issues and problems professionally. ‚óè to serve as a general security presence and visible deterrent by continually performing duties in an alert, professional manner. ‚óè Detect suspicious activities. ‚óè Observe criminal acts and rule infractions at or near my post which may be a threat to the facility, the client or employees at my work site. ‚óè Report all incidents, accidents or medical emergencies to the appropriate persons including my supervisor, in a timely manner. ‚óè Monitor C*Cure and closed circuit camera system. ‚óè Issue temporary badges to contractors, vendors, and visitors with proper identification. ‚óè Monitor temperatures in the server room and reset alarms if any due to high/out of range temperatures. *Detailed Daily Activity Reports (DAR) with times and dates of important information. ‚óè Reset ""High Temp"" alarms on site following procedure and protocol. ‚óè Maintained efficient operating systems within a closed/confined area.        Petty Officer 3rd Class Aviation Ordnanceman      Current     Company Name   Ôºç   City  ,   State    *Provide security and physical protection for service members. ‚óè Train fellow Sailors in security duties. ‚óè Assist in riot control and riot prevention. ‚óè Provide vital attack, defense and logistic support to the fleet.        1 volunteer     Company Name   Ôºç   City  ,   State    *Clinical trial of investigative FDA drugs and help verify safety and tolerability. ‚óè Supervised by medical professionals and explore how the medicine acts in the bodies of healthy volunteers. ‚óè Detailed analysis of how the compound is absorbed, distributed, metabolized and excreted.        Home delivery technician and warehouse associate     Company Name   Ôºç   City  ,   State    *Delivery and install appliances in customers homes. ‚óè Unload daily trucks of new inventory. ‚óè Managed and inventoried product including hand tools to major home appliances. ‚óè Janitorial duties in and around the store.        3rd Class Petty Officer Aviation Ordnanceman     Company Name   Ôºç   City  ,   State    *Weapons Systems Operations Install, adjust, and test bomb racks, shackles, ejectors and launchers Test, adjust, and align aircraft gun systems. ‚óè Load, download, install and remove aircraft guns and gun components. ‚óè Load, download, assemble and disassemble aircraft missiles, rockets, and pyrotechnics. ‚óè Troubleshoot electrical and electronic equipment and wiring circuits. ‚óè Conduct authorized searches, conduct surveillance, identify narcotics and dangerous drugs, apprehend suspects, issue weapons and ammunition, conduct field sobriety tests, administer breathalyzer tests, secure crime and accident scenes, inspect crime and accident scenes, preserve evidence at crime scenes, seize evidence and contraband, mark and tag evidence and contraband ‚óè Conduct perimeter checks, provide security escort services, provide assistance on crime control, shipboard brig security and support, process prisoners upon receipt, escort and guard prisoners *Weapons Qualifications, 9mm M-14 rifle M-16 rifle 12 gauge shotgun 50.Cal machine gun M60 machine gun OC (Oleoresin Capsicum) or pepper spray ‚óè Global War on Terrorism Expeditionary Medal ‚óè Navy good conduct medal ‚óè Navy expert rifle/pistol medal        Education      Associate   :   Northridge/Eastview/Cedar Park Campus, Criminal Justice  ,   2010-08-25    Austin Community College          Associate Degree, Austin Community College, Northridge/Eastview/Cedar Park Campus, 08/25/10-12/1511 Major: Criminal Justice *Introduction to Criminal Justice ‚óè Crime in America ‚óè Court Systems and Practices ‚óè Introduction to Sociology ‚óè United States History I&II ‚óè English Composition I        Certification   :   NAS North Island  ,   2003-03-22    Air Launch Weapons School          Certification, Air Launch Weapons School, NAS North Island, 03/01/03-03/22/03 Basics and fundamentals of weapons launched by military aircraft.        Certification   :   Small Arms Training  ,   2004-02-16    Certification, Small Arms Training, NAS North Island, 02/03/04-02/16/04 Fundamentals in small caliber handguns. Assemble, breakdown, maintenance and basic shooting drills.        Certification   :   Special Response Training  ,   2004-04-30    Certification, Special Response Training, NAS North Island, 04/15/04-04/30/04 Response training in riot and crowd control, natural disaster training, man overboard training and first aid training.          History  ,   2000-05-28    W.B. RAY High School   Ôºç   City  ,   State  ,   US    High School, W.B. RAY High School, Corpus Christi Tx, 08/28/96-05/28/2000 *Science ‚óè History ‚óè Math ‚óè English ‚óè Art        Military Experience      Petty Officer        Company Name        U.S. Navy Reserve, Petty Officer 3rd Class Aviation Ordnanceman, Austin, TX, 02/16/2010-Present *Provide security and physical protection for service members. ‚óè Train fellow Sailors in security duties. ‚óè Assist in riot control and riot prevention. ‚óè Provide vital attack, defense and logistic support to the fleet. PPDI, Phase 1 volunteer, Austin, TX, 05/10/08-04/23/10 *Clinical trial of investigative FDA drugs and help verify safety and tolerability. ‚óè Supervised by medical professionals and explore how the medicine acts in the bodies of healthy volunteers. ‚óè Detailed analysis of how the compound is absorbed, distributed, metabolized and excreted. Sears, Home delivery technician and warehouse associate, San Marcos, TX, 02/10/2008-09/22/08 *Delivery and install appliances in customers homes. ‚óè Unload daily trucks of new inventory. ‚óè Managed and inventoried product including hand tools to major home appliances. ‚óè Janitorial duties in and around the store. U.S. Navy, 3rd Class Petty Officer Aviation Ordnanceman, Coronado, CA, 11/26/2001-11/28/2005 *Weapons Systems Operations Install, adjust, and test bomb racks, shackles, ejectors and launchers Test, adjust, and align aircraft gun systems. ‚óè Load, download, install and remove aircraft guns and gun components. ‚óè Load, download, assemble and disassemble aircraft missiles, rockets, and pyrotechnics. ‚óè Troubleshoot electrical and electronic equipment and wiring circuits. ‚óè Conduct authorized searches, conduct surveillance, identify narcotics and dangerous drugs, apprehend suspects, issue weapons and ammunition, conduct field sobriety tests, administer breathalyzer tests, secure crime and accident scenes, inspect crime and accident scenes, preserve evidence at crime scenes, seize evidence and contraband, mark and tag evidence and contraband ‚óè Conduct perimeter checks, provide security escort services, provide assistance on crime control, shipboard brig security and support, process prisoners upon receipt, escort and guard prisoners *Weapons Qualifications, 9mm M-14 rifle M-16 rifle 12 gauge shotgun 50.Cal machine gun M60 machine gun OC (Oleoresin Capsicum) or pepper spray ‚óè Global War on Terrorism Expeditionary Medal ‚óè Navy good conduct medal ‚óè Navy expert rifle/pistol medal        Certifications    Certification, Air Launch Weapons School, NAS North Island, 03/01/03-03/22/03 Certification, Small Arms Training, NAS North Island, 02/03/04-02/16/04 Certification, Special Response Training, NAS North Island, 04/15/04-04/30/04 Typing, Inventory, Customer Service, Electronic Calendaring, Email, Internet Research, Mail Room, Messenger, Posting, 1 - 5 Lines, 6 - 10 Lines, 11+ Lines, 1 - 20 Extensions, 21 - 50 Extensions, Forms, Invoices, Policies, Purchase Orders, Spreadsheets, ActiveVoice, Certifications, Mil-Std, Blueprints, Drawings, Mil Spec, Schematics, Specifications, Solder Paste, Inspection Final, Quality Control, Measuring Devices, Mixed Technology Soldering, Multilayer Soldering, Hand Tools, Power Tools, Clean Room, Computer, Shared Workstation, Work Alone, Inquiries, Service, Technical Support, Data Analysis, Data Marts/Data Warehouses, Mac Hardware, PC Hardware, Speak - Basic, Read, Write, Employee Relations, Organizational Development, Staffing Management, Training, Electronic Calendaring, Email, Macintosh, PC, Spreadsheets, Fax Machine, Photocopy Machine, Cashier, Dishwasher, Certified, Electric, Gas, Sit Down, Customer Service, Driver - Company Vehicle, Forms, Gardening/Landscaping, General Laborer, Inventory, Invoices, Janitor, Material Handler, Pricer/Tagger, Production Worker, Purchase Orders, Stock Room, Warehouse Worker, Exterior, Federal Express, UPS, Spot, Brush and Paint Roller, Spray Painter, Chippers/Grinders, Deck Tile Installer, Fire Watch, General Shipboard Cleaner, Insulator, Pipe Fitter, Rigger/Material Handler, Electrical Tack Welder, Sheet Metal Welder, Customer Service, Retail, Inventory Management, Sales, Technical Writer, QA/QC Inspector, Technician, Technical Trainer, Analog, AT&T, Cellular, Digital, Modems, Radio, Routers, Voltmeters, Wireless, Cabling, Detectors, Diagnostic Testing, LEDs, Splicing, Comm.      Skills    Security, Aviation, Class, Comprehensive Large Array Data Stewardship System, Weapons, Apqp, Circuits, Operations, Wiring, Clinical Trial, Fda, Associate, Hand Tools, Inventory, Janitorial Duties, Analog, Blueprints, Cabling, Calendaring, Cashier, Cdl, Cellular, Clean Room, Customer Service, Data Analysis, Data Warehouses, Employee Relations, Fitter, Grinders, Inspection, Invoices, Landscaping, Mac, Mail Room, Marketing Analysis, Material Handler, Mil Spec, Mil-std, Org Development, Organizational Development, Painter, Posting, Purchase Orders, Qa, Quality Control, Receptionist, Retail, Retail Marketing, Retail Sales, Sales, San, Schematics, Sheet Metal, Short-term Disability, Solder, Soldering, Splicing, Staffing, Std, Storage Area Network, Technical Support, Technical Writer, Testing, Typing, Ups, Wireless, Nas, Network Attached Storage, Training, Natural, Maintenance, Military Aircraft   "
AVIATION,"         ADMINISTRATIVE MANAGER         Professional Summary    Highly skilled bilingual (English/Spanish) and motivated professional seeking a suitable position in your esteemed facility.      Core Qualifications          Report writing  Human resource knowledge  Professional demeanor  Time management ability  Ability to prioritize  Self-directed  Computer proficiency              Experience      Company Name     June 2013   to   Current     Administrative Manager    City  ,   State       Answer multiple phone lines   Bookkeeping    Sending and receiving emails, faxes, copying   Managed office inventory and placed new supply orders.   Sorting & distributing mail   IT &Telecoms Troubleshooting    Collections Account Reconciliation.   Developed and administered department budgets.   Liaised directly with customers to meet needs and maintain  satisfaction.          Company Name     March 2012   to   September 2012     Administrative Assistant   City  ,   State      Answer multiple phone lines  Handle daily reports   Sending emails,faxing,copying   Making outbound calls to customers   Ordering office supplies   Data entry.  Scheduled appointments and maintained master calendar.  Updated employee paperwork and records.          Company Name     March 2011   to   July 2011     Front Desk/ Customer Service Rep   City  ,   State      Arranges for customer travel, hotel reservations, and  auto rental.  Tracks aircraft arrival and assures prompt line service.  Arranges for prompt customer de-briefing by appropriate technical personnel.  Dispatch information to line service and pilots.          Company Name     January 2007   to   January 2011     Registrar / Receptionist   City  ,   State      Answering telephones   Register patients   Verifying insurances   Enter patients information into computer  Follow up on unpaid claims within standard billing cycle timeframe  File patients document.          Education      Sanford Brown Institute      Medical Assistant      City  ,   State              CPR Certified                Skills     Clinical/Administrative Skills   Phlebotomy   EKG'S   Urinalysis   Vital Signs   Pharmacology   Clinical Asepsis   Health Insurance   Filing Appointment Scheduling   MS Word MS Excel MS PowerPoint      "
AVIATION,"           CUSTOMER SERVICE AGENT         Professional Summary    Customer Service Agent with 10 years of experience in helping people with their everyday needs and
concerns over the phone and in person. Experience with handling complex inquires and situations with
discretion and efficacy at all times.      Skills          Microsoft Office  Art  Clients  Documentation  Facsimile  Forms  Materials  Mediation  Microsoft Office  Office machines      Photocopiers  Policies  Quality  Safety  Scanners  Supervision  Telephone  Troubleshooting  Voice mail  Well organized            Work History      Customer Service Agent  ,     11/2020   to    Current      Company Name    ‚Äì    City  ,   State        Assessed passenger documentation to determine destinations and to assign boarding passes.  Confer with customers to determine their service requirements and travel preferences.  Replied to inquiries regarding schedules, accommodations, procedures, and policies.  Provide clients with assistance in preparing required travel documents and forms.  Responded politely to passenger complaints regarding ticketing and baggage handling.         Customer Service Representative  ,     01/2010   to   12/2020       City  ,   State        Consulted with customers by telephone or in person to provide information about products or services.  Operate office machines such as, photocopiers and scanners, facsimile machines, voice mail systems,
and personal computers.         Customer Service Agent, G2 Secure Staff  ,     12/2016   to   11/2020       City  ,   State        Examine passenger documentation to determine destinations and to assign boarding passes.  Provide boarding or disembarking assistance to passengers needing special assistance.  Confer with customers to determine their service requirements and travel preferences.  Replied to inquiries regarding schedules, accommodations, procedures, and policies.  Provide clients with assistance in preparing required travel documents and forms.  Responded to passenger complaints regarding ticketing and baggage handling.         Recreation Assistant  ,     10/2016   to   12/2016     Company Name    ‚Äì    City  ,   State        Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.  Organize, lead, and promote interest in art, crafts, sports, games, camping, and hobbies.  Meet with staff to discuss rules, regulations and work-related problems.         Library Assistant  ,     10/2013   to   12/2013     Company Name    ‚Äì    City  ,   State        Maintain photocopiers, scanners, computers, and instruct patrons in proper use of such equipment.  Oversaw check-in and check-out process of library books and materials at circulation desk.  Replied to patrons' questions and assisted in finding materials requested.         Education      AA  :   Interdisciplinary Studies/Social and Behavioral Sciences  ,   2016     Los Angeles Southwest College   -   City  ,   State           High School Diploma  :   General Studies  ,   2011     Junipero Serra High School   -   City             Work History      Customer Service Agent  ,   11/2020   to    Current      Company Name   ‚Äì   City  ,   State      Assessed passenger documentation to determine destinations and to assign boarding passes.  Confer with customers to determine their service requirements and travel preferences.  Replied to inquiries regarding schedules, accommodations, procedures, and policies.  Provide clients with assistance in preparing required travel documents and forms.  Responded politely to passenger complaints regarding ticketing and baggage handling.         Customer Service Agent, G2 Secure Staff  ,   12/2016   to   11/2020       City  ,   State      Examine passenger documentation to determine destinations and to assign boarding passes.  Provide boarding or disembarking assistance to passengers needing special assistance.  Confer with customers to determine their service requirements and travel preferences.  Replied to inquiries regarding schedules, accommodations, procedures, and policies.  Provide clients with assistance in preparing required travel documents and forms.  Responded to passenger complaints regarding ticketing and baggage handling.         Recreation Assistant  ,   10/2016   to   12/2016     Company Name   ‚Äì   City  ,   State      Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.  Organize, lead, and promote interest in art, crafts, sports, games, camping, and hobbies.  Meet with staff to discuss rules, regulations and work-related problems.         Library Assistant  ,   10/2013   to   12/2013     Company Name   ‚Äì   City  ,   State      Maintain photocopiers, scanners, computers, and instruct patrons in proper use of such equipment.  Oversaw check-in and check-out process of library books and materials at circulation desk.  Replied to patrons' questions and assisted in finding materials requested.         Customer Service Representative  ,   01/2010   to   12/2020       City  ,   State      Consulted with customers by telephone or in person to provide information about products or services.  Operate office machines such as, photocopiers and scanners, facsimile machines, voice mail systems,
and personal computers.         Skills     Microsoft Office,  Art, clients, documentation, facsimile, forms, materials, mediation, office machines, photocopiers, policies, quality, safety, scanners, supervision, telephone, Troubleshooting, voice mail, Well organized    "
AVIATION,"         LABORER       Career Focus    Looking for an entry level job with challenges. Nolan has excellent communications skills, works well with others,
while skillfully making independent decisions. Looking for a long term job to better myself.      Accomplishments      Captain of high school Football and Baseball 2014-2015  Lettered Varsity Football 4 years¬†  Lettered Varsity Baseball 3 years¬†  Lettered Varsity Track 1 year  Voted Most Athletic by classmates 2015  First Team All Region Football 2014  Second Team All Conference Football 2014        Skills      ¬†Dependable  Fast Learner  Trustworthy  Hard working¬†        Experience     08/2016   to   12/2016     Company Name   Ôºç   City  ,   State      Aided in Aircraft mechanics, aircraft clean up, and restoration.         02/2016   to   05/2016     Laborer    Company Name   Ôºç   City  ,   State      Categorized livestock to be sold at auction. Worked with live animals in livestock pens and with auctioneers. In
charge of loading and unloading livestock.         06/2014   to   08/2014     Laborer    Company Name   Ôºç   City  ,   State      Part time summer worker in charge of general labor and maintenance of parts and inventory.          Education            HVAC    New River Community College   Ôºç   City  ,   State  ,   USA           2015     Advance Diploma      Rural Retreat High School   Ôºç   City  ,   State  ,   USA            Certifications      CDL Class A Learners   Pesticide Applicator Certificate ¬†  Boating Safety Course Certificate¬†  Hunter Safety Course Certificate     "
AVIATION,"         FLIGHT MANAGER       Summary    I am an enthusiastic, fun and dedicated professional with exceptional communication, account management and conflict resolution skills. I have a passion for building relationships and providing exceptional customer service. Motivated by competition, Self-starter, and an effective team member.      Highlights          Professional Summary   Core Qualifications  Negotiation  De-escalation  Customer Service  Conflict Resolution  Account Management  Time Management  Sales  International Logistics  Project Management Strong interpersonal skills    Skilled in MS Office  Customer-oriented  Skilled multi-tasker  Exceptional customer service skills                Experience     January 2013   to   Current     Company Name          Flight Manager        Manage daily operations for 80 to 120 aircraft and strengthen relationships with assigned crew members to ensure a seamless travel experience for the client.  Responsible for gathering and disseminating timely information to remedy disruptions caused by, but not limited to weather, human error and aircraft abnormalities.  Provide a timely, professional and educated resource to crew members by thoroughly researching every concern and calmly resolving elevated issues.  Train, mentor and act as a resource to new team members.  Collaborated with leadership to create new communication tools for faster and more effective communication between departments.         January 2012   to   January 2013     Company Name          Sales Associate        Responsible for greeting customers and providing an enjoyable shopping experience through excellent customer service, product knowledge and communication.  Hired as a permanent employee after being hired to seasonal help resulting from high productivity.  Independently designed store visuals using guidance from corporate standards.         January 2009   to   January 2013     Company Name          Front Desk Coordinator        Responsible for proving customer service, database instruction and fielding phone calls.  Spearheaded the creation of an interactive advertisement/ exibit for a school play showcasing students writing and acting talents.          Education     2013     Kent State University            Bachelor of Applied Studies              Skills    Account Management, conflict resolution, client, excellent customer service, Customer Service, database, instruction, leadership, Logistics, mentor, Negotiation, Project Management, researching, Sales, Self-starter, phone, Time Management   "
AVIATION,"         GUNNERY SERGEANT             Core Qualifications          Detail oriented  Budget planning  Windows proficient  Mac proficient  Active Directory  Microsoft proficient  Leadership skills  Resource management              Experience      Gunnery Sergeant    January 1997   to   January 2014     Company Name                Specialist     Company Name          Administered, designed, installed, maintained, and repaired network data communication links and fiberoptic cabling.  Supported a myriad of computer and network operating systems and servers.  Provided direct hardware and software support, installation/configuration support for over 5000 users, computers, laptop, printers, and peripherals.  Manage, supervised, and trained over 40 personnel at any given time during multiple work shifts in a constantly changing environment.  Implemented policies and directives to streamline and maximize productivity of all personnel.  Maintained Windows and Linux/Unix HP-UX based servers performing data management, backups and restore, troubleshooting and preventative maintenance to ensure minimal downtime and increased productivity throughout entire organization.  Oversaw the successful completion of several windows platform migration workstation and server Network administration, design, and installation utilizing fiber-optic, tactical fiber-optic cabling, and Cat 5e cabling allowing for quick and efficient reorganization of IT assets Cisco and Alcatel switch and router installation and administration, ADP trained Responsible officer for all IT assets in Unit and responsible for maintaining an accurate inventory of over 3000 computers, printers, and peripherals.  Information assurance manager (IAM) for Organization, ensured compliance with DOD IA standards.  Responsible for ensuring all IAVA, antivirus install and updates throughout organization Manage helpdesk via phone or email fielding all trouble calls from customers and resolving or escalating them as required.  Create, modify, and delete user accounts.  Initiate, manage, track, close, and perform trend analysis on maintenance actions.  Used trouble ticket system (Track IT!, Remedy) and other Organizational tools.          MAGTF Planning Specialist Baghdad, Iraq       Responsible for logistical support; typical duties included updating plan and information to unit-level detail and operating/managing force deployment planning's automated data processing tools.  Created force reports and properly formatted and forwarded electronic mail, files and newsgroup message traffic.  Provided support in preparing, planning, mapping, and tracking routes for over 50 personnel on   daily basis.  Developed reports for Supervisors on a weekly basis using Command Post of the Future (CPOF) system.  Maintained constant contact with personnel providing the needed support.  This resulted in zero loss of personnel and assets saving the government about $50 to $100 million.          Aviation Supply Specialist       Validated customer requirements, processed requisitions, submitted requisitions, initiated appropriate follow-up actions, and processed and delivered material in accordance with all government regulations and procedures.  Maintained Inventory Procured assets when below allowable limits Perform the functions necessary to provide logistical support to aviation activities.  Performed tasks dealing with aviation supply support, including financial management, inventory management, material management, personnel staffing and requisitioning procedures.          Education      Bachelor of Science   :   Information Technology  ,   October 2012    Columbia Southern University   Ôºç   City  ,   State      Military Occupation Specialty Training Information Technology Aviation Supply Course
*Yellow belt trained in Continuous Process Improvement Awareness          Skills    Active Directory, streamline, ADP, antivirus, Budget planning, cabling, Cat 5, Cisco, Communication Skills, hardware, data processing, data management, Detail oriented, electronic mail, email, financial management, government, government regulations, HP-UX, inventory management, Inventory, Leadership skills, Linux, Mac, managing, Windows, windows platform, migration, Network administration, network, operating systems, Organizational, peripherals, personnel, Personnel management, policies, printers, Process Improvement, quick, router, servers, staffing, switch, software support, phone, trend, troubleshooting, Unix      Additional Information      KEY QUALIFICATIONS
*Active Secret Clearance
*Stress Management  AWARDS Joint Service Commendation Medal Joint Service Achievement Medal Navy & Marine Corps Achievement Medal Joint Meritorious Unit Award Navy Unit Commendation Marine Corps Good Conduct Medal National Defense Service Medal Afghanistan Campaign Medal Iraq Campaign Medal Global War on Terrorism Service Medal Navy Sea Service Deployment Ribbon      "
AVIATION,"         MANAGEMENT AND PROGRAM ANALYSIS       Professional Summary    Human services degree, ARCOM award for successful works as a budget and Administration works in the Oklahoma National Guard training department, successfully completed and passed two administration and budget related inspections, Volunteered with the Oklahoma National Guard family programs, Proficient in Microsoft Office to include, Excel, Power-point Word/ Typing 45 Words per minute. Experience in briefing administrative issues, strategies, and solutions. Experience in gathering research, searching polices, regulations and verbally communicating end results. Ability to use extensive budget knowledge to mentor and train others that are new to the field. Organized and rebuild Oklahoma Counter drug administration and financial records to meet National Guard Bureau standards receiving a 100% in administration and 88% in finance while undergoing evaluation. Ability to lead and take direction, work well with others. https://www.usajobs.gov/  Applicant/Resume/ListResurnes 3/9/2015 https  ://www.usajobs.govIApplicant/Resume/ListResumes 3/9/2015       Core Qualifications          File/reAnalytical reasoning  Budget forecasting expertise  Account reconciliation   Superior research skills  Complex problem solving  Effective time management  Spreadsheet development       Financial Records and Processing  Oral and Written communications  Computer proficiency  Records Maintencance            Experience      Management and Program Analysis   08/2011   to   12/2015     Company Name   City  ,   State        Maintain detailed record of budgetary transaction for annual operation of the SAO(State Aviation Office) budget  Managed accounting operations, accounting close, account reporting and reconciliations.  Prepared financial and regulatory reports required by laws, regulations or boards of directors.  Completed monthly, quarterly and annual bank reconciliations for 11 small companies.  Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.  Restructured and analyzed [Software program] to improve budget reporting  .Revised and streamlined inefficient work procedures with automation software.  Analyzed costs and revenues to project future trends.             01/2011   to   08/2011        City  ,   State       43,000.00 USO per Year Hours per week:  40 Budget technician (This is a federal job Analyzes funding for Oklahoma National Guard Aviation Flying Hour Program, Counter-Narcotics Program, and Additional Flight training Periods to aid effectiveness and to identify deficient areas or trends.  Independently or as assigned undertakes projects which involves surveys, comparisons and studies of current and past operations.  Reviews, evaluates and analyzes obligations and expenditures.  Prepares aviation summaries for reports submitted by subordinate AASF's.  Summarizes and interprets significant data collected and relates this data to aviation plans, standards, and actions; identifies and analyzes deficiencies in resource consumption, training, workload and scheduling, and evaluates deviations from standards, plans and estimates to determine cause and impact on aviation mission.  Advises management when manpower authorizations, based on analytical and statistical studies, appear unbalanced.  Identifies and validates the manning required to support the mission assigned the organization by the use of various forecasting and statistical techniques.  Evaluate changes in the aviation operation plan for programs that will affect the FHP and training capability forecast.  Based upon higher guidance develop and annual budget for the aviation program.  Reviews prior and current budgets/funding trends, complies funding projections and prepares funding recommendations.  Anticipates requirements for aviation funds by reviewing execution plans and recommends appropriate action such as reprogramming funds from one project or facility to another to correct funds shortage.  Develops annual training budget data for training programs.  Provides cost analysis for unit school proposals and the Synthetic Flight Training Simulator Program.  Forecast budgetary requirements to support centralized/specialized aviation training programs in areas such as ammunition, Parts, Oil, and Lubrication, repair parts, flying hours and personnel requirements.  Knowledge of analytical and evaluative techniques to analyze program elements of the aviation program in terms of capabilities and requirements.  Knowledge of administrative regulations and operating procedures to identify, analyze and provide recommendations for improving aviation methods and procedures.  Proficient with ARMY computer programs such as AFCOS, SAP financial system, STANFINS, Defense Travel System as well as Excel and word.  Supervisor: Clifton Barger (405-228-5473) Okay to contact this Supervisor: Yes.             10/2007   to   01/2011     Company Name   City  ,   State       Series: 0561 Pay Plan: GS 43,000.00 USO per Year Hours per week:  40.  Budget assistant (This is a federal job Objective as a Budget assistant was developing procedures and administrative processes concerning the preparation and execution of the Oklahoma National Guard Mobilization and Training budgets totaling over $100 million dollars by accurately and timely analyzing and evaluating each budget ensuring achievement of department priorities and mission objectives are met.  My office duties consisted of but not limited to: Reviewing all fund requests, monitoring budget account balances, Monitor outstanding obligations, validate obligations.  Conduct monthly reviews of unliqudated obligations, computes and consolidates statistics  for  the  current  and  following   fiscal  year,  and  supplemental   budget requirements for periodic or special activities arising after budget has been completed.  Reviews pay action documents for accuracy, authority, completeness, and conformity to regulatory and statutory requirements.  Verify accuracy and agreement of payroll totals with accounting controls and reconciles differences.  Developed budget estimates to include Mid-Year review for all assigned accounts based on experience performance factors or historical data.  Monitored fund request and ensure account balances to not exceed the annual funding.  Allocations.  System knowledge in SIDPERS, AFCOS, GFEBS, FTSMCS, DTS, Microsoft Office to include Power point, word, excel.  Supervisor: Bobby Yandell (405-228-).          Education      Bachelor's Degree  :   Human Services   01/2010       University of phoenix   City  ,   State  ,   United States     GPA:   GPA: 3.4    GPA: 3.4 Credits Earned: 120.00 Human Services        Aviation Operation Specialist 06/13
GFEBS (SAP) Courses 01/11
36B Financial Management 3/10
Activity Managers/Budget Analyst Course     12/09                   Microsoft Office 05/07 Microsoft Excel 05/07
AFCOS advance course 04/06     11/09                     Languages    Languge_ English      Additional Information      Affiliations:	Oklahoma National Guard - Soldier/ES
Oklahoma National Guard Employee appreciation - President
 	A_m_er_ic_an Comptroller Division - Member
Name        Skills    accounting, administrative, administrative duties, Analyst, Army, budgets, Budget, conferences, cost analysis, Credit, DTS, staff training, English, financial, Financial Management 3, forecasting, forms, Funds, Letters, managing, meetings, Microsoft Excel, Excel, Microsoft Office, office 3, office, Power point, Word, Oil, organizing, payroll, personnel, police, policies, processes, proposals, maintain records, Safety, SAP, scheduling, statistics, Supervisor, surveys, Technician, answering phones, Phone, training programs, Type, typing   "
AVIATION,"         SUPPLY CHAIN MANAGER           Summary    Operations Manager FIU College of Business MBA Programs          Experience         November 2013   to   July 2014     Supply Chain Manager   City        Achieved corporate goals through the development and execution of strategy, policy, and leadership.  Primarily, but not limited to activities relating to master planning, tactical purchasing, receiving, warehousing, and shipping, and general materials Management.  Created and implemented Supply Chain Operational Excellence plan and Business Process Improvement plan to increase inventory turns (from 4 average turns per year to 7 average annual turns per year) within a high mix, low volume global business environment.  Controlled inventory assets to include expendable aircraft parts, Rotable and exchange pool assets, chemicals, miscellaneous shop supplies and consumable items valued at 6.8 million dollars.  Achieved and maintained  KPI's related to inventory turns, purchase price variances, material availability, on-time delivery, past due backlog, customer lead time, and overtime premium expenses.  Through both strategic initiatives and tactical response, ensured material availability for fulfilling customer orders on time, meeting target customer lead times, and fulfilling revenue commitments.  Responsible for weekly cycle count program and annual physical inventory processes.  Maintained a key role in the execution of monthly Sales, Inventory, and Operations (SIOP) goals.  Implemented lean principles, change management process, and best practices, for all purchasing/procurement, material handling/storage, and logistics activities.  Developed direct reports to support departmental and organizational continuous improvement goals.  Created and managed departmental expense budgets.  Negotiated and executed supplier agreements/contracts by working with cross-functional stakeholders and suppliers to reach agreement on contract terms and conditions.  Worked closely with department heads from Quality, and Engineering on driving cost reduction programs through the organization.  Established VMI, Kanban, and Consignment as strategies to reduce total cost.  Engaged actively in supplier performance management, measurement and KPI maintenance driving a culture of continuous improvement within our supply base.  Performed and analyzed history and supply/demand trends in order to strategically forecast future needs and maintain acceptable inventory levels.          Company Name   November 2010   to   October 2013     Materials Manager           Responsible for sourcing and procuring all material required for repair and overhaul of jet engine and components as well as all contracts for outside services and long term agreements with suppliers.  Controlled $1.5 million in component parts inventory while maintaining 12 inventory turns annually.  Directed all purchasing activities and decisions (estimated annual volume $2 million).  Succeeded in cost reduction in procurement of all supplies, materials and services required to repair and overhaul jet engine components.  Oversaw inventory management; developed and implemented process improvemt tactics to streamline the inventory control, forecasting and purchasing activities resulting in significant reduction in stock out situations and improvent in vendor relationships.  Managed Rotable assets to include managing inventory levels of repairable and overhauled parts.  Conducted exchanges, including coordinating shipment of Rotable asset to customers, and ensure approved core return meets company guidelines.  Prepared, solicit, and evaluate competitive bids on outside vendor repairs for rotable parts.  Manage rotables repair program, including evaluating repair shop capabilities and quality or work performed, negotiating repair agreements, terms, pricing and turnaround times.  Directed and coordinated all functional personnel to continually achieve a high degree of professional performance.  Spear headed the transition and implementation of Quantum (Component Control Software), to include all processes from operations management to all inventory manage modules seamlessly.  Conducted meetings and presentations with executives and other managers as well as employee groups of over one hundred participants.          Company Name   November 2006   to   November 2010     Contracts Supervisor           Interacted with Department heads to ensure the highest quality proposal was provided by meeting the customers' requirements for Value Added Services Programs, valued at $1.5 Billion.  Reviewed terms and conditions to ensure requirements are in line with B/E policies as well as regulations such as DFAR, ITAR, and Proprietary parts licensing.  Directed the activities and balance the workload of employees to ensure timely delivery of the most competitive prices, resulting in $151 M.  of awarded contracts.  Initiated a departmental wide interest for the customer and their needs, by guiding employees on how to research  the customer, what they do and how we can better support their contract.  Negotiated pricing, delivery and other cost savings with vendors to ensure maximum profit margins were achieved with each contract.          Company Name     September 1996   to   December 2001       City  ,   State      Purchasing and Procurement of military and civilian equipment.  Reviewed the accuracy of purchase orders to ensure appropriate use of government funds.  Maintained inventory control through quarterly cycle counts.  Maintained effective working relationship and close coordination with other defense agencies and suppliers.          Education      University of Phoenix     Graduate School of Business   2010         State              University of Maryland     2006       B.S  :   Business Administration    Business Administration             2012       Lean Six Sigma Certification              Languages    Fluent in Spanish      Skills    streamline, balance, budgets, Business Process Improvement, change management, competitive, continuous improvement, contracts, cost reduction, delivery, driving, forecasting, functional, funds, government, inventory management, managing inventory levels, Inventory, inventory levels, inventory control, leadership, logistics, materials Management, materials, meetings, exchange, negotiating, operations management, organizational, performance management, personnel, policies, presentations, pricing, processes, Procurement, profit, proposal, Purchasing, Quality, receiving, repairs, research, Sales, shipping, Six Sigma, Fluent in Spanish, strategy, strategic, Supply Chain, warehousing   "
AVIATION,"         ENTREPRENEUR GENERAL MANAGER       Summary     Over 17 years' experience in Airport Operations safety and training with an extensive knowledge of the applicable federal rules and regulations affecting the safe and efficient operations of FAR Part 139 certified airport. Experienced in accident investigation and analysis to develop action plans and initiatives to address accident trends.  Experienced in transportation management, and gas station management with a profound ability to plan, organize, coordinate, prioritize, assign and evaluate the work of subordinate employees. Immense ability to prepare accurate plans cost estimates, and reports.  Uncommon ability to make accurate computations and cost projections, Sound ability to communicate effectively, both orally and in writing and to prepare reports of a complex technical nature.  Proficient in research, writing, case management and client relations.         Highlights          Collective bargaining techniques  Public policy background  Data collection and analysis  Exceptional organizational skills  Safety policy development      Analytical thinker  Mediation  Project management  Creative problem solver  Contracts             Accomplishments     Planned and implemented an online training that saved thousands of dollars on overtime payments and facilitated the compliance of required recurrent training programs.  Spearheaded the 0 runway incursions program during a runway renumbering during Miami International airport expansion project, reducing and eliminating runway incursion during that period.  Implemented an Tug Numbering System critical during tug operations at Miami International Airport.       Experience     11/2011   to   11/2013     Entrepreneur General Manager    Company Name   Ôºç   City  ,   State      Managed the daily operations of the gas stations.  Oversaw sales, inventory and staff on a monthly basis.  Conducted and performed inspections of all gas equipment and facilities.  Maintained and obtained a clean and customer friendly environment for various customers.  Enforced and implemented strict policies and procedures regulating the gas stations.  Responsible for hire and managing more than 30 employees.  Oversaw the price management of fuels and merchandise.  Monitored monthly sales, and inventory, prepared monthly cash balance reports for the gas station and convenience store.  Sought, prepared, negotiated and obtained contracts with USAID to deliver food and seeds throughout Haiti.  Created, prepared, and maintained records and documents related to the operation and administration of the delivery of assigned loads, and prepared reports related to the work.  Conducted researched, evaluated, and make decisions on what mode and route to take for transportation of loads throughout Haiti Planned, organized, coordinated, prioritized, assigned, and evaluated the work of subordinate's employees.  Coordinated and oversaw the daily operations of the trucks, Prepared and administer the budgets.  Answered inquiries and complaints from our customers related the  delivery of loads.  Monitored ongoing expenses relative to budget projections.Recruited, retained and developed staff.Recruited, retained and developed staff.  Increased company market share by 20% in just 3   Monitored 4 project budgets each for 24.months.  Developed and managed annual operating budgets for the gas station and the transportation business.   Oversaw the development and launch of Haiti Towing business.  Recruited, hired and trained 30 new employees for the gas station, the convenient store and the transportation  department,  Built and maintained effective accounts receivable and cash flow monitoring systems.  Boosted revenue by $100,000.00 in the first year by spearheading development of waste control..  Mentored, coached and trained 5 team members.  Identified inefficiencies, made recommendations and implemented them for process improvements.         06/1995   to   01/2011     Safety & Training Coordinator    Company Name   Ôºç   City  ,   State      Responsible for the preparation of training for more than 15,000 airport employees.  Planned, directed, oversaw, reviewed and evaluated the work of staff providing support to airport training program.  Maintained or directed the maintenance of accurate records and files.  Monitored changes in legislation and FAA regulations that may affect training program operations or service delivery; evaluated their effect upon program activities and recommends appropriate policy and procedure modifications.  Developed and modified training techniques and formats to evaluate airfield vehicle operators or current program effectiveness and to determine the need for program modification and/or new training program development.  Test theoretical and practical knowledge of aviation safety and ramp safety.  Analyzed training programs to assure competency of persons operating vehicle on the airfield.  Prepared reports of airfield inspections to document findings.  Approved or disapproved issuance of certificate of vehicles operators on the airfield.  Promoted training programs through developing contacts with various organizations and through electronic media announcements.  Represented MIA Airport in acting as a trainer in aviation safety in various airports throughout the Caribbean.  Provided fiscal oversight for Airside Division, in particular, training cash collections, equipment purchase orders.  Tracked Employee Performance training requirements to make sure that are in compliance with FAA Rules and Regulations.  Responsible for issuing department vehicle, and equipment.  Assigned, distributed, checked, and verified access personnel work load.  Approved requests for emergency delivery on the airfield.  Monitored safety condition of the airfield, maintained and ensured the smooth operation of the airport.  Ensured that all operators adhere to the rules and regulation of the department.  Monitored construction and maintenance projects affecting airfield activities.  Ensured compliance with Federal Aviation Administration (FAA) and Miami-Dade Aviation rules and regulations to effect the safe and efficient operation of the Air Operations Area (AOA).  Represented the Airside Operations at safety meetings.  Planned and managed event logistics.         07/1988   to   07/1994     Company Name                Education     December 2007     Bachelor  :   Public Administration    Barry University   Ôºç   City  ,   State      Public Administration       June 2004     Associate  :   Business Administration    Miami Dade College   Ôºç   City  ,   State       Coursework includes Organizational Behavior, Economics         Skills     balance budgets, contracts, delivery, inventory, managing, access, personnel policies, program development, safety, sales, trainer, training programs, transportation    "
AVIATION,"         PERSONNEL SECURITY SPECIALIST       Summary     Dedicated Security Specialist professional¬†that possess and excutes a broad knowledge of division processes to include Personnel Security, Information Security, Physical Security and Industrial Security.¬†Personable leader who comfortably interacts with people from diverse cultures and backgrounds.        Highlights         Security Asset Protection Professional Certification (SAPPC)  Security Fundamentals Professional Certification (SFPC)    Cleared for Top Secret information and granted access to Sensitive Compartmented Information based on a Single Scope Background Inestigaton. (Open PPR, 204 12 12)     Joint Personnel Adjudication System     e-QIP¬†      Microsoft Office                  Accomplishments    Deployed in support of a Joint Special Operations Task Force in the CENTCOM Area of Responsibility (AOR). Provided full-spectrum security support to include Personnel Security, Information Security, Physical Security and Industrial Security. Worked with joint personnel from all services, as well as other government agencies.      Experience      Personnel Security Specialist   05/2014   to   Current     Company Name   City  ,   State       Personnel Security Specialist within a Joint Command¬†    Presides over daily personnel security-related activities and maintenance of the established personnel security program in accordance with DoD Regulation 5200.2-R, Army Regulation 380-67 and knowledgable of other DoD and federal agencies Personnel Security Program policies¬†  Conducts prescreening interviews for Sensitive Activities (SA) position candidates  Conducts interviews with personnel requiring security clearances and provides assistance on use of e-QIP  Processes¬†fingerprints in conjuction with initiating Single Scope Background Investigations (SSBIs) and National Agency Checks with Local and Credit Checks (NACLC)  Conducts Local Records Checks (LRCs) with Provost Marshall Office (PMO)  Communicates and coordinates directly with the Office of Personnel Management (OPM) along with the DoD CAF   Assists command personnel in completing rebuttal packets to Letters of Intent (LOI) to Deny/Revoke an initial or current security clearance determination with Statements of Reason (SOR) in response to¬†DoD CAF correspondance  Oversees the suspension of all security clearances when denial or revocation is being recommended to the DoD CAF by commanders  Managed and maintained the Personnel Security Management (PSM) net in JPAS for the command  Grants Interim Secret and Top Secret access  Self-taught e-QIP and assists subordinate units with the use of e-QIP  Implements, monitors, reviews and evaluates personnel security investigations  Provides assistance to individuals when derogatory information develops in the course of the investigation  Provides training to Assistant Security Managers (ASMs)¬†on use of both JPAS and e-QIP  Conducts classification reviews  Conducts preliminary inquiries into security violations and possible compromise of classified information  Coordinates and conducts various Focal Point briefings for military, civilians, and contractors  Conducts facility inspeciations to ensure compliance with regulations          Security Specialist   07/2012   to   05/2014     Company Name   City  ,   State       Direct assistant to the command Special Security Officer (SSO) on all matters pertaining to personnel, information,¬†physical and industrial security   Continuous management and reporting on the administration of SCI-associated security programs   Enforcement of all rules and regulations to ensure that the Sensitive Compartmented Information Facility (SCIF) complied with all applicable construction and physical requirements, standards, and regulations  Management and supervision of personnel and daily activities within the view of the Special Security Office  Managed and maintained the Personnel Security Management (PSM) net on JPAS for over 5000 personnel, staff and transient   Advised higher level management officials by preparing narrative reports that identified security deficiencies of findings and recommendation for corrections of the deficiencies   Awarded for outstanding performance in providing 166 civilians and 66 foreign nationals with security clearance background checks associated with the Magnum Night Training Exercise   Assisted in the development of the initial SSO Plan of Actions and Milestones (POA&M) to reaccredit a SCIF   Conducted random and effective entry/exit reports (badge trace) via security software and video monitoring   Conducted physical workspace and personnel security inspections   Assisted the SSO on all matters pertaining to the annual SCIF inspections   Managed handling, storing, and destruction of classified materials in compliance with DoD directives   Enforced security policy on matters pertaining to processing, dissemination, and controlling of classified materials daily   Conducted security indoctrinations utilizing digital media support equipment   Coordinated SCI conference rosters and verify eligibility and access   Coordinated and track polygraphs for eligible individuals   Coordinated the foreign visit requests (FVR) and security clearance background checks for all foreign nationals in support of international training exercises   Ensured all SCI personnel are educated on the DIA SCI Administrative Security Manual (M1), NAVSUP to DoD 5105.21-M-1, ICD 503, DCID 6/9, ICD 704/705, SSO Navy BANIFs, Joint DODIIS and JANFAN series of instructions, DoD, and National Industrial Security Program (NISPOM) for handling Special Intelligence and SCI material   managed the SCI Courier System and enforced strict compliance with security regulations established by Defense Courier System.          Assistant Command Security Manager/ Aviation Ordnanceman   01/2008   to   01/2011     Company Name   City  ,   State        Maintained and organized file
management for over 1500 security recordsfor military  ,¬†civilian and¬†contractor¬†personnel
per SECNAVINST 5510.36 instructions     Utilized Joint Personnel Adjudication
System (JPAS) to enter data and verify U.S. Navy personnel security
information     Tracked clearance eligibility and access for over 1500 personnel
Sorted   applications, fingerprints,
scheduled OPM notices, closed investigations, adjudications, SF-86s, SF-85Ps,
investigations for military and civilians programs     Conducted personnel
security interviews, as required, to clarify allegations of a questionable
nature with regard to security clearance eligibility     Administered record
checks utilizing Single Scope Background Investigations, National Agency
Checks, National Agency Checks with Inquires and Secret Periodic
Reinvestigations to determine and recommend security level eligibility       Assembled and loaded ammunition
for an average of 4-5 Naval helicopters daily     Serviced aircraft guns and
accessories when ship was in port     Stowed, assembled and loaded aviation
ammunition including missiles, bombs and rockets     Assembled tests and
maintained air-launched guided missiles     Supervised 12 sailors in the operation
of aviation ordnance shops, armories and stowage facilities              Education      Masters of Education  :   Curriculum and Instruction   2015       Concordia University            Bachelor of Science  :   Criminal Justice   2013       ECPI University            Job Related Training     Naval Security Manager Course,
S-3C-0001;  DoD SCI Security Officials Course;   SSO Navy SSO/SSR Professional
Training Course;      SERE 100.1 Level A Code of
Conduct Training Course (FOUO);      FSO Program Management for
Possessing Facilities Curriculum;   FSO Orientation for
Non-Possessing Facilities Curriculum;   Safeguarding Classified
Information in the National Industrial Security Program Course and Exam;   Basic Industrial Security for the
Government Security Specialist Curriculum;   Introduction to the National
Industrial Security Program (NISP) Certification and Accreditation   Process Course and Exam;   NISP Self-Inspection Course and
Exam;   Risk Management for DoD Security
Programs;   Information Security Emergency
Planning;   Introduction to Personnel
Security Adjudication;   Security Policies, Principles and
Programs Course and Exam;   Introduction to DoD HSPD-12 CAC
Credentialing Course and Exam;   Completed All Eight Certification
Courses Related to e-QIP;   Completed All Training for
Operation and Administration of JPAS/JCAVS;   Transmission and Transportation
for Industry Course and Exam;   Developing A Security Education
and Training Program Course;   Visits and Meetings in the
National Industrial Security Program Course;   Personnel Clearances in the NISP
Course and Exam;  ¬† Facility Clearances in the NISP
Course and Exam (November, 2013)       NISP Reporting Requirements
Course and Exam;   Understanding Foreign Ownership,
Control or Influence (FOCI) Course; Industrial Security
Facilities Database (ISFD) Facility Clearance Verification and Notifications
for Industry;   Special Access Programs (SAP)
Overview;   Social Networking;   Integrating Counterintelligence
(CI) and Threat Awareness into Security Programs Course;   Sensitive Compartmented
Information (SCI) Refresher Course and Exam;   Temporary Sensitive Compartmented
Information Facilities (T-SCIF) Training;   Completed an additional
twenty-five online courses pertaining to Information and Personnel Security          Professional Affiliations    Military Intelligence Corps Association (MICA)   "
AVIATION,"         MANAGER, CONTINUOUS IMPROVEMENT             Skills        Fiber Optics Repair Technical Skill Set * Formal Training: Learjet 24, Piper Cherokee, AeroCommander 520, and Cessna 310 Airframe and Powerplant systems. * General: Inspections, troubleshooting, and airworthiness determinations made on aircraft utilizing technical publications, FAR's, manufacturer maintenance manuals, part catalogs and schematics. Completed logbook and paperwork documentation. * Powerplant: Performed inspection, repair, installation and troubleshooting on turbine, turboshaft, reciprocating engines, and systems therein including: Induction, Exhaust, Fuel, Ignition, Electrical, Communication/Navigation, Ice and Rain, Instruments and APU. * Airframe: Performed maintenance and inspections on Hydraulic/Pneumatic systems, Electrical, Fire protection, Flight controls, and Interiors. Fabricated airfoils (sheet metal and composite) from blue print drawings. Performed registration marking and painting of aircraft surfaces.            Professional Experience      Manager, Continuous Improvement    November 2014   to   Current     Company Name   Ôºç   City  ,   State    Hours worked per week: 40hrs Responsibilities Utilize the tools of Six Sigma and Lean to improve processes across the facilities. Lead cross-functional teams in identifying root cause, developing, and implementing a solution. Manage employees assigned as project leaders for Continuous Improvement projects and events. Eliminate waste and variation throughout the facility using Continuous Improvement roadmaps, tools, and methodologies to reduce overall cycle times and to improve profitability. Identify, lead, teach, and implement improvements by effectively using Continuous Improvement tools including 5S, Kaizen Events, Value Stream Mapping, Cause and Effect Analysis, Process Controls, Visual Controls, Flow production, variation reduction and waste elimination. Skills Used Project Management, Managerial skills, Time management, Public speaking, Organizational Skills, MS Office        A&P Mechanic / Aircraft Technician    April 2014   to   October 2014     Company Name   Ôºç   City  ,   State    Hours worked per week: 60hrs Responsibilities Assign work to Mechanics. Lead and guide activities of all assigned personnel, assuring all maintenance is completed in compliance with established company policies, procedures, and applicable FAA regulations. Order and track ordered parts and materials necessary to complete assigned task. Monitor job estimates. Perform on the job training as required. Verify qualifications of assigned employees. Hours worked per week: 60hrs Responsibilities Troubleshoot maintenance issues. Scheduled repairs and maintenance on the aircrafts interior (including seats, overhead bins, etc), and exterior (flaps, slats, actuators, etc). Accomplishments I received a reward for diligence and hard work as a Temporary Lead, during a contracted flap modification, in which I assisted in organizing manpower in a way that ensured on time delivery of aircraft.        Aviation Technician    September 2010   to   September 2013     Company Name   Ôºç   City  ,   State     Hours worked per week: 40hrs Trouble shoot mechanical malfunctions of engines Launch and recover aircrafts Perform maintenance on time sensitive parts Perform minor repairs on airframe and engine Perform Fuel and Defuel of aircraft Perform engine operational checks upon completion of maintenance         Sales Associate    September 2008   to   August 2010     Company Name   Ôºç   City  ,   State    Create shelf displays for games and gaming systems Provide shoppers with detailed information used in the decision making process Ensure games, iPods, media and accessories are properly stocked Ensure cleanliness of sales area Operate cash register Help other associates on the sales floor Create shelf displays for computers and accessories Provide shoppers with detailed information used in the decision making process Ensure computers and accessories are properly stocked Ensure cleanliness of sales area Operate cash register Help other associates on the sales floor        Education and Training      BS   :   Aviation Business Administration, Safety  ,   2018    Embry-Riddle Aeronautical University   Ôºç   City  ,   State  ,   US    BS in Aviation Business Administration with a minor in Safety Embry-Riddle Aeronautical University - Daytona Beach, FL 2015 to 2018        Master   :     2014    Six Sigma Villanova University   Ôºç   City  ,   State  ,   US    Master Certificate in Six Sigma Villanova University - Villanova, PA 2014 to 2014        AS   :   Aviation Maintenance  ,   2010    National Aviation Academy   Ôºç   City  ,   State  ,   US    AS in Aviation Maintenance National Aviation Academy - Clearwater, FL 2008 to 2010 Fiber Optic Repair        Military Experience      E5-SGT   August 2001   to   January 2009    Company Name         Service Country: United States Branch: Marine Corp Rank: E5-SGT August 2001 to January 2009 As an aviation electronics technician, I repaired electronics aircrafts systems, troubleshot, repaired and replaceable electronic components. Gained knowledge in reading and comprehending schematics and diagrams. I also performed routine maintenance on test benches and equipment. When I achieved the rank of E3 LCPL, I gave instruction on troubleshooting and repairing solid state devices. I was also responsible for Inspecting and maintaining electronic test equipment.  As a Marine Security Guard I protected three different Embassies around the world.  I monitored and safeguard classified material and Embassy personnel.  I was trained in diffusing hostile situations and I investigated security and safety violations and wrote over 300 detailed incident reports.         Certifications     Master Certificate in Six Sigma Villanova University - Villanova, PA 2014 Present   Certified Lean Six Sigma Black Belt Villanova University - Villanova, PA May 2015 to Present   Airframe and Powerplant Mechanics license issued by the FAA - December 2010 to Present        FCC Elements 1, 3, & 8 March 2011 to Present     FCC GROL or General Radiotelephone Operator license with ship radar endorsement FCC Commercial Operators License (Marine Radio Operator Permit)        Languages     Read/ Write/ and Conversational in Chinese (Mandarin)        Skills     Maintenance, Aviation, Security, Microsoft Windows, Microsoft Windows 95, Schematics, Windows 95, Airframe, Engines, Fuel, Security Guard, Associate, Cash, Cash Register, Of Sales, Sales, Sales Associate, Sales Floor, The Sales, Games, Aviation Maintenance, Fiber Optic, General Aviation, FAA, Training, Continuous Improvement, Kaizen, Managerial, Mapping, Ms Office, Organizational Skills, Process Controls, Project Management, Six Sigma, Six-sigma, Time Management, Actuators, Seats, FCC, Airfoils, APU, Aviation Electronics, Black Belt, Documentation, E3, E-carrier, Exhaust, Fiber Optics, Fire Protection, Flight Controls, Hydraulic/pneumatic, Induction, Inspection, Inspections, Operators License, Optics, Ordering Points To Identify The Clustering Structure, Painting, San, Sheet Metal, Storage Area Network, Technical Publications, Turbine    "
AVIATION,"         SPECIALIST OF INFANTRY       Professional Summary     Professional learning, occupational consultant and life-skills counselor seeking a position as a Social Services Provider. Disabled veteran and education specialist conversant with social and personal barriers to employment, civic life and independent living with demonstrated ability providing community based services and support between community stake holders and the underemployed, military veterans, the disabled and additional underserved groups.       Core Qualifications         Proven leadership in military and civilian occupations.   Effective communication and interpersonal skills.   Trained educator in identifying and servicing diverse learning styles.   Advanced with IT Enterprise Networks.         Advanced with Windows based operating systems.   Advanced with Microsoft Office: Word, Excel, Access and PowerPoint.   Experience in designing and supporting Database Information Systems (DBA).   Experience in both commercial and academic technical writing.            Certifications     PRAXIS: Principles of Learning and Teaching (2013)  PRAXIS: Social Studies Content Knowledge (2013)       Education      Master of Arts  ,   Education- M.Ed.   8 2014     Mount St. Joseph University   Ôºç   City  ,   State      GPA:   Dean's Honor Roll GPA: 3.58    ‚Ä¢Dean's Honor Roll with a GPA of 3.58 on a 4.0 scale.  ‚Ä¢ETS ""Recognition of Excellence Award"" for Social Studies Content Knowledge (top 15%).  ‚Ä¢Thesis: ‚ÄúROTC & Military Education in the New Millennium.‚Äù        Bachelor of Arts  ,   History and Philosophy   5 2008     University of the Pacific   Ôºç   City  ,   State      GPA:   Dean's Honor Roll GPA: 3.49 Phi Alpha Theta, Mortar Board and Alpha Sigma Lambda honors
Mortar Board Chapter Historian    ‚Ä¢Dean's Honor Roll with a GPA of 3.49 on a 4.0 scale.  ‚Ä¢Phi Alpha Theta, Mortar Board and Alpha Sigma Lambda honors.  ‚Ä¢Mortar Board Chapter Historian.        Experience      Specialist of Infantry     Mar 2000   to   Sep 2002      Company Name   Ôºç   City  ,   State     Maintained and operated weapons and communications systems of the $3,000,000 M2A2 Bradley Infantry Fighting Vehicle as a qualified gunner.  Maintained mechanical functions and marksman qualification for the M16 service rifle.  Trained in Infantry tactics according to Army doctrine on Fire and Maneuver.  Sustained 24 hour readiness for training and deployment as part of a combined arms team.  Provided leadership and training for subordinate soldiers in my charge.  Maintained personal physical fitness for military duty.  Battalion Soldier of the Month honors.  Medic Combat Life Saver Certified.  Decorations: Army Achievement Medal, Good Conduct Medal, National Defense Medal, War on Terror Service Medal and Army Service Ribbon.  Medical retirement with Honorable Discharge (Form DD-214).         Logistics Coordinator     Jan 1998   to   Mar 2000      Company Name   Ôºç   City  ,   State     Researched and identified vendors for commercial equipment, parts and supplies for infrastructure/building maintenance by work order.  Data entry and procurement of commercial freight.  Received, inspected, offloaded, warehoused and data entered commercial freight into inventory.  Managed accounts and inventory for contract tools and equipment via database.  Operated a vertical forklift.  Processed defective product for return and reclamations.  Supervisor: Paul Ayres (916) 212-0053.         Lead Stock Associate / Receiving Manager     Jun 1996   to   Jan 1998      Company Name   Ôºç   City  ,   State     Managed crew of 8 to 12 Stock Associates in general floor merchandising.  Managedstore ""Pull Program"" for stock management and inventory control.  Managed store ""Pick-it"" program for high value merchandise.  Setup and stocked seasonal merchandising displays from schematic plans (e.g., Back to School, Christmas).  Received, inspected, offloaded, categorized and scanned commercial freight into inventory.  Operated a vertical forklift.  Processed defective product for return and reclamations.  Employee of the Month honors (twice).  Supervisor: Edward Knight (no longer with company).         Aviation Mechanist Mate, AD     Mar 1988   to   Mar 1996      Company Name   Ôºç   City  ,   State     Maintained and repaired power plant/engine systems and subsystems of the $24,000,000 MH53E Helicopter.  Conducted pre-flight maintenance and safety inspections.  Facilitated launch and recovery of aircraft as part of a ground crew.  Handled and disposed of hazardous material in accordance with local, State and Federal regulations.  Inventoried maintenance shop tools and equipment.  Maintained personal physical fitness for military duty.  Decorations: Naval Reserve Meritorious Service Medal, National Defense Medal.         Skills     Advanced vocabulary and reading comprehension skills.  College level mathematics skills: Intermediate Algebra and Statistics.  Collaborative and successful in team environments.  Client/customer focused.  Organized and task oriented.  Professional, responsible and dependable.  Typing (50 words a minute).       Professional Affiliations     Member, American Legion (Post 194- Mason, OH)    "
AVIATION,"         SUPERVISORY LOGISTICS MANAGEMENT SPECIALIST       Summary      A target focused, highly motivated , and competent Logistics Manager  with a long track record of utilizing  people, personnel and  financial budgets to obtain positive results. Comprehensive  understanding of logistics methodology, Aviation Maintenance Management, inventory control, as well as demonstrating high standards of work practices with  a safety conscious attitude.       Highlights          Data collection and analysis  Exceptional organizational skills  Analytical thinker  Creative problem solver  Public speaking  Inventory tracking  Budget management  Staffing and recruiting professional       Works well independently  Decisive  Results-oriented  Strategic planner  Works well independently  Flexible            Accomplishments     Leadership    Supervised 10 Marines and 20 civilians  in the issuing  to the  Department of Defense and NATO units  2,920 pieces of  Ground Support Equipment (GSE) and Aviation Weapon Support Equipment ( AWSE).   Research   Conducted research which led to the development of  contingency program for tracking all maintenance actions performed.   People Management:    Responsible for the training /recertification of 21 personnel while utilizing a training budget of $12,000.00 dollars.   Financial Management:    Directly responsible for a fiscal year  budget of  $ 228,170.00 dollars .  Maintained 100% accountability of a large section of equipment worth over $16 million dollars .   Steered daily operations in support of $ 16  million in equipment and supplies with no deficiencies, losses or damages.  Competitive Analysis   Performed maintenance analysis recommendations  to increase maintenance output production numbers  while decreasing costs.          Experience     October 2009   to   Current     Company Name   City  ,   State     Supervisory Logistics Management Specialist         Managing a team of  30 employees in a busy work environment.  Establish and implement departmental policies, goals, objectives, and procedures.  Creating, managing and analyzing performance data and other information .  Ensuring that all appropriate documentation is kept on file and available for inspection at all times.  Ability to establish a rapport with people from all social backgrounds  Ensuring compliance to all Environmental Health & Safety goals and objectives.  Encouraging,identifying  and developing best practice strategy  Ensuring that each stage of distribution and maintenance process is on time, on budget and to the right quality standards.         August 2005   to   August 2008     Company Name   City  ,   State     Quality Assurance Chief          Reviewed and edited correspondence prior to release and submission for signature.  Performed  of a variety of assignments directed toward ensuring acceptability of products, or acceptable levels of quality in the operations involved.  Ensure compliance of all local, state,  and federal laws regarding the ordering, use, and disposal of hazardous material.   Ensure compliance of COMNAVAIRFORINST 4790.2, local Maintenance Instruction Manuals, and publications.  Provide liaison between the QUlaity Assurance Department and the maintenance departments.  Conduct audits to identify trend analysis and the correction of defects /deficiencies.           November 2002   to   July 2005     Company Name   City  ,   State     Advanced Communication/ Navigation  Supervisor         Coordinated work schedules for 14 electronics technicians creating balanced shifts in the work center and better meeting the needs of customers.  ‚Ä¢ Monitored equipment usage and adjusted work priorities resulting in a more flexible and productive work center.  ‚Ä¢ Calculated costs of equipment and repairs vice replacement costs reducing the repair costs and hours worked by technicians.         January 1997   to   July 2002     Company Name   City  ,   State     Aviation Maintenance Management Instructor         Aviation Maintenance Administration Management Training Instructor   -Course Coordinator for  NALCOMIS IMA  Power Plants Documentation Procedures, NALCOMIS IMA Work Center Management Documentation Procedures, NALCOMIS IMA Production  Successfully graduated over 400 Department of the Navy students  in  the proper documentation of aviation maintenance management in accordance of COMNAVINST 4790.2           Education     2013     University of Phoenix             MBA  :   Business      3.72 GPA  Member of Delta Mu Delta International Honor Society in Business  Coursework in Business and Management  Coursework in Business, Management and Communications  Managerial Statistics and Management Communication coursework  Operations and Quality Management coursework  Advanced coursework in Business Administration and Public Policy  Coursework in Marketing and Communications  Coursework in Law and Political Science          2011     University of Phoenix             Bachelor of Science  :   Business      3.4 GPA  Coursework in Business, Management and Communications  Coursework in Business Communications and Management Information Systems  Coursework in Business Communications and Management Information Systems  Operations and Quality Management coursework  Managerial Statistics and Management Communication coursework          Skills      Ability to lead, motivate and build successful teams.   Understand all legal, regulatory, information security and compliance requirements.   Proven influencer & negotiator.   Achieving targets in a dynamic and complex business environment. Team leading & people development skills.   Able to manage and develop a diverse group of highly skilled people.   A pragmatic approach to getting the required results.   Ability to manage operations within budgetary constraints.     "
AVIATION,"         ACCOUNT EXECUTIVE         Professional Summary       Account Executive    Accomplished sales-management professional with 5+ years of solid account management, strategic-negotiation, business-expansion, and organizational-design experience at corporate levels for both startup and established companies       Education      B.S.  :   Business Management  ,   04/2013     Southern Illinois University   -   City             MBA  :   Business Management      Strayer University   -   City             Core Compentencies          B2B Strategic Selling  Business Development and Planning  Territory Management  Market Research      Negotiation  Time Management  Growth Oriented            Work History      Account Executive  ,     10/2017   to   01/2019     Company Name   ‚Äì   City  ,   State      Expanded YOY revenue by $734k from 2017-2018, resulting in 61.16% increase  Used consultative sales approach to understand and meet customer needs  Performed cold-calling and follow-ups with leads to secure new revenue  Set up appointments with potential and current customers to discuss new products and services  Negotiated with established and developing customers to secure profitable rates and client satisfaction         Account Manager  ,     04/2015   to   08/2017     Company Name   ‚Äì   City  ,   State      Increased sales by 151.66% YOY with execution of full sales cycle processing from initial lead processing through conversion and closing  Utilized consultative sales approach to identify, solicit, and secure new business from existing and new customers  Thoroughly analyzed issues and clearly communicated solutions to customers  Successfully sold to varying sized companies, such as manufacturers, distributors, big box retail vendors, and to all levels within an organization         Operations Manager  ,     12/2014   to   04/2015     Company Name   ‚Äì   City  ,   State      Increased productivity by 21% while simultaneously reducing head count by 10%  Achieved and surpassed production targets through effective staff management, task allocation and materials coordination  Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas  Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports         Operations Supervisor  ,     03/2014   to   12/2014     Company Name   ‚Äì   City  ,   State      Increased employee efficiency 14% by recognizing workers strengths/weaknesses  Supervised logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control  Ensured compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc,  Assigned job tasks to workers according to unloading and loading schedules. Provide training, performance feedback, and disciplinary recommendations, as needed         Account Manager  ,     11/2013   to   03/2014     Company Name   ‚Äì   City  ,   State      Completed over 300 cold calls per week to bring in new customers, maintaining 10% conversion rate  Expanded customer base by identifying needs, developing solutions and delivering client-centered products  Identified and developed new customer relationships that led to increased sales revenue and profitability for Odyssey Logistics & Technology  Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum         Account Manager  ,     08/2013   to   11/2013     Company Name   ‚Äì   City  ,   State      Developed new sales territory through cold calling over the phone/in person, referral program and networking through Chamber of Commerce  Generated and pursued over 200 leads a month  Accelerated revenue and profit growth within company by increasing sales pipeline through the development and implementation of SPIN SELLING  Increased business revenue growth by 25% in two months         Aviation Ordnance Technician  ,     07/2009   to   07/2013     Company Name   ‚Äì   City  ,   State             Skills      B2B Strategic Selling  Business Development and Planning  Territory Management  Market Research    Negotiation  Time Management  Growth Oriented        Work History      Account Executive  ,   10/2017   to   01/2019     Company Name   ‚Äì   City  ,   State      Expanded YOY revenue by $734k from 2017-2018, resulting in 61.16% increase  Used consultative sales approach to understand and meet customer needs  Performed cold-calling and follow-ups with leads to secure new revenue  Set up appointments with potential and current customers to discuss new products and services  Negotiated with established and developing customers to secure profitable rates and client satisfaction         Account Manager  ,   04/2015   to   08/2017     Company Name   ‚Äì   City  ,   State      Increased sales by 151.66% YOY with execution of full sales cycle processing from initial lead processing through conversion and closing  Utilized consultative sales approach to identify, solicit, and secure new business from existing and new customers  Thoroughly analyzed issues and clearly communicated solutions to customers  Successfully sold to varying sized companies, such as manufacturers, distributors, big box retail vendors, and to all levels within an organization         Operations Manager  ,   12/2014   to   04/2015     Company Name   ‚Äì   City  ,   State      Increased productivity by 21% while simultaneously reducing head count by 10%  Achieved and surpassed production targets through effective staff management, task allocation and materials coordination  Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas  Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports         Operations Supervisor  ,   03/2014   to   12/2014     Company Name   ‚Äì   City  ,   State      Increased employee efficiency 14% by recognizing workers strengths/weaknesses  Supervised logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control  Ensured compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc,  Assigned job tasks to workers according to unloading and loading schedules. Provide training, performance feedback, and disciplinary recommendations, as needed         Account Manager  ,   11/2013   to   03/2014     Company Name   ‚Äì   City  ,   State      Completed over 300 cold calls per week to bring in new customers, maintaining 10% conversion rate  Expanded customer base by identifying needs, developing solutions and delivering client-centered products  Identified and developed new customer relationships that led to increased sales revenue and profitability for Odyssey Logistics & Technology  Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum         Account Manager  ,   08/2013   to   11/2013     Company Name   ‚Äì   City  ,   State      Developed new sales territory through cold calling over the phone/in person, referral program and networking through Chamber of Commerce  Generated and pursued over 200 leads a month  Accelerated revenue and profit growth within company by increasing sales pipeline through the development and implementation of SPIN SELLING  Increased business revenue growth by 25% in two months         Aviation Ordnance Technician  ,   07/2009   to   07/2013     Company Name   ‚Äì   City  ,   State        "
AVIATION,"         PRODUCTION EXCELLENCE SPECIALIST         Summary     Results-driven, skilled Quality Specialist focused on achieving success and increased productivity through improvements in quality, safety, operations, and administration.  Knowledge and expertise in quality control, quality assurance, lean management, Six Sigma, and techniques and methods for improving the efficiency process of an organizations quality procedure. Highly motivated with the aptitude and tenacity to resolve challenging issues, and work productively with team members, and supervisors to accomplish the organizations future vision and goal.          Highlights          Experienced in production scheduling  Knowledgeable of quality control standards  Procurement specialist  Knowledge of 5S methodology  Experience in value stream mapping  Dedication to product quality  Global and strategic sourcing  Procedure development  Client relationships  Quantifiable revenue increases        Lean manufacturing and design  Analytical  Cost reduction and containment  QA/QC/Audits reports expert  Multi-site operations  Process improvement strategies  Systems implementation  Relationship building  Microsoft Office Suite expert  Productivity improvement specialist  Troubleshooting and problem solving  Market penetration            Accomplishments     Planned, directed, coordinated and assigned 14 employers to efficiently meet production requirements.  Contributed to an annual 25% increase in productivity through improvements in operations, quality, safety and administration.  Supervised and managed 14 inspectors through out 20 manufacturing factories.   Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.  Boosted customer satisfaction ratings by 100% in under 16 moths months.  Personally managed production activities to guarantee  100% of orders were shipped on-time .                Experience      Company Name     October 2015   to   January 2016     Production Excellence Specialist   City        Knowledge and use of Operational Equipment Efficiency (OEE) in PCB manufacturing environment.  Expertise and proficiency in LEAN Manufacturing and Six Sigma Methodologies to identify direct and analyze machine group cells for Printed Circuit Board (PCB) and electromechanical components.  Development and optimization of OEE reports, Standard Operating Procedures (SOP), process Protocols, guidelines.  Understanding and comprehension of the following tools: Root Cause Analysis, Value Stream Map, Process Map, Pareto Chart, Kaizen, 7 Wastes, and Statistical Process Control.          Company Name     February 2014   to   September 2015     Procurement and Operations Manager   City        Developed, updated and maintained SOPs, Client Guidelines, HR and Technical Manuals and Protocols for Insight Company Managed professionally 14 employees for Insight Quality Services Asian operations and accountable for implementation of strategic objectives, developing operations strategy, planning production services and client communication Best practices and knowledge of LEAN Manufacturing systematic methods and tools to reduce waste and increase quality efficiency in Chinese manufacturing factories Successfully assisted clients on Quality Control improvements and manufacturing challenges Conducted quality control inspections all over China and supervised 14 inspectors conducing inspections for Jewelry and Electronic products.  Assessed and trained personnel for promotion to cross-functional operations.  Led regular stand-up meetings, events and continuous improvement projects with measurable goals.  Developed and implemented data-based solutions in a timely manner.  Assessed and trained personnel for promotion to cross-functional operations.  Coordinated closely with quality control regarding products awaiting dispositions.  Supervised production schedules, production quality and on time delivery.  Defined manufacturing performance standards and reviewed the performance outcomes to set future targets.Identified staffing and capital needs, collected relevant data and wrote justifications for established needs.  Diligently maintained safety and quality standards.  Implemented root cause and corrective actions to remove production constraints and improve product quality.  Enforced a culture of lean manufacturing and continuous improvement while providing operational leadership.  Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.  Trained, developed and counseled employees to develop a high performing team.Completed key projects on time, on budget and with a high level of accuracy.  Budgeted monthly departmental expenses and implemented cost controls.  Developed and maintained strong and clear communication and rapport with plant personnel.  Created workforce planning and development models to inform quarterly scheduling and processes.          Company Name     September 2013   to   January 2014     Internal Production Auditor   City        Actively suggested operational improvements to enhance quality, improve production times and reduce costs.  Helped achieve company goals by supporting production workers.  Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.  Inspected finished products for quality and adherence to customer specifications.  Monitored and adjusted production processes or equipment for quality and productivity.  Monitored the production processes and adjusted schedules.  Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.  Coordinated inventory and cost control programs.  Worked with managers to implement the company's policies and goals.  Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.          Company Name     October 2006   to   December 2012     Aviation Boatswains Fuels Technician   City  ,   State      Successfully trained 54 personnel in QA protocols, equipment maintenance, MSDS and SOPs for Fuels evolutions.  Effective decision-maker in high-pressure environments.  Supervised operation and organizational maintenance of JP5 Fuel systems and specialized equipment.  Completed multiple fire prevention safety training.  Effectively tested 1,140,198 gallons of Jet Propulsion Fuel during two Persian Gulf Pacific Deployments.  Excellent personal accountability and punctuality with ""zero"" issues for the entire military term.          Education      University of Maryland University College     2002       Bachelor of Science  :   Information Systems Management    Information Systems Management        Languages     English - Fluent (Read, Write and Speak)   Spanish - Fluent (Read, Write and Speak)   Mandarin Chinese - Basic Conversational (Speak)   German - Basic Conversational (Speak)       Skills     Client Relations Software: Dynamics CRM  Desktop Publishing Software: Photoshop, Illustrator  Microsoft: MS Access, MS Excel, MS Outlook, MS Power Point, Microsoft Publisher, MS Word  Business Management Software: ERP - NetSuite       "
AVIATION,"         SENIOR LEAD TECHNOLOGIST EDITOR           Professional Profile    Over 25 years of experience providing technical support and project management in the system safety and environment, safety and health disciplines.  Experience includes: MIL-STD-882 system safety programs; system safety reports and analyses; Programmatic Environment, Safety, and Occupational Health (ESOH) Evaluation (PESHE); policy analysis and development; environmental planning; regulatory compliance evaluations; DoD systems acquisition program oversight and support, pollution prevention (P2) programs and technology transfer.  I have extensive experience working with DoD Components and am retired from service with the U.S. Navy.  Certified as a Navy Principal for Safety and currently hold a TOP SECRET clearance.      Qualifications          Vast technical knowledge  Project management  Background in [engineering focus]  Strong presentation skills  Complex problem solver  Advanced critical thinking                Experience      Senior Lead Technologist Editor    January 2000   to   Current     Company Name           Defined application problems by consulting with clients to evaluate procedures and processes.  Developed a new customer base consisting of  [Number]  accounts.  Managed budget forecasting, goal setting and performance reporting for all accounts.  Directly managed multi-million co-operative budgets supporting global GTM strategy.  Identified strategic partnerships and gathered market information to gain a competitive advantage.  Delivered performance updates, quarterly business reviews and planning meetings.  Targeted new long-term business partner prospects and closed  [Number]  deals in  [Time period]  in the  [Industry]  industry.  Tracked RFPs and bids to develop new business opportunities.  Planned strategic brand-building events to expand the product portfolio.  Contacted new and existing customers to discuss how specific products could meet their needs.  Identified, coordinated and participated in client relationship-building activities and meetings.  Added value to marketing material by introducing creative advertising concepts.  Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems.  Answered customer questions regarding products, prices and availability.  Created and conducted unique marketing proposal presentations and RFP responses.  Generated business development awareness by implementing in-depth sales and marketing training programs.  Managed numerous projects simultaneously within budgetary restrictions.  Collaborated with engineers and project managers regarding design parameters for client projects.  Managed team of  [number]  of professionals.  Served as mentor to junior team members.  Served as mentor to junior team members.  Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.  Conducted analysis to address  [issue]  which led to  [positive outcome] .  Monitored multiple databases to keep track of all company inventory.  Analyzed customer and stakeholder needs, generated requirements, perform functional analyses and implemented Requirements Management Plans.                          Provide comprehensive program management and technical support for system safety and environmental policy-making and oversight roles for ASD (EI&E), SAF/AQRE (Systems Engineering Policy) and several DoD clients.  Actively participate in the DoD-AIA Working Group (WG) updating National Aerospace Standard (NAS) 411-1, Hazardous Materials Target List; coordinate DoD WG activities to research and review hazardous materials to be listed.  Conduct technical reviews and track the progress of systems acquisition programs from an environment, safety, and occupational health perspective.  Provide system safety and environmental expertise for DoD Program Support Reviews led by ODASD (SE) and acquisition programs.  Key technical SME for writing the Guide for Environment, Safety, and Occupational Health (ESOH) considerations in the Systems Engineering Plan (SEP), Programmatic ESOH Evaluation, and National Environmental Policy Act (NEPA)/Executive Order (EO) 12114 Compliance Schedule; and the HSI and ESOH Handbook for Pre-Milestone A JCIDS and AoA Activities, both published by ASD (EI&E).  Provided Environment, Safety, and Occupational Health (ESOH) expertise and technical writing for the Common Analytical Laboratory System (CALS) Increment 1, MS B and the Network Tactical Common Data Link (NTCDL), MS B Programmatic ESOH Evaluation (PESHE) and Systems Engineering Plan (SEP) documents.  Contributed to the independent review of the Mark 51 Gun Weapon System Magazine Fault Tree Analysis; and, researched and completed the Secure Enclave Session Controller (SESC) System Safety Hazard Analysis Report (SSHAR).  Provided policy, system safety and environmental expertise to the government lead for the revision of MIL-STD-882D, ""DoD Standard Practice for System Safety.""  Consolidated hundreds of comments from DoD, DoD Components and industry for the new Standard, which was published as MIL-STD-882E in May 2012.  Provided system safety support to the LPD 17 Class Topside and Cargo Principal for Safety.  Reviewed test results and reports, conducted hazard analyses, prepared safety plans, and prepared a Weapon System Safety review Board (WSESRB) Technical Data Package (TDP) for LPD 17 Class MK 46 MOD 2 GWS Barbette HVAC Modifications; the TDP was submitted and approved.  Reviewed the Engineering Change Request to modify the hull to accommodate a new Airborne Expendable Countermeasures (AECM) Assembly/Ready/Service Magazine.  Analyzed technical documents and drawings, Navy explosives safety policy and requirements, developed a Safety Plan, summary of key safety requirements, and a Preliminary Hazard List.  Provided system safety support to the Navy Principal for Safety for the Mine Resistant Ambush Protected Vehicle (MRAP).  Coordinated with the Joint Program Office system safety and engineering staffs to provide input on Safety of Use messages, hazard analysis and risk assessments, safety evaluation of Engineering Change Proposals and other technical documentation.  Participated in the MRAP Rollover Risk Reduction IPT as a Navy member and made recommendations for improved driver training and mitigations for safety risk to personnel and equipment in the event of a rollover.  Provided support to ASN (RDA) to develop system safety criteria for Navy Probability of Performance Success metrics and Gate Reviews to institutionalize ESOH policy requirements for acquisition.  Organized and facilitated a Safety Working Group comprised of members from across Navy Systems Commands to develop safety criteria statements for each of the Navy systems engineering technical reviews (SETR).  Both of these projects will increase the fidelity and visibility of system safety programs within the Navy.  Technically reviewed the SENTINEL Class Fast Response Cutter Hazard Tracking Database; of the 400 hazards identified, the review focused on the 30-40 High and Serious Risks due to time constraints.  Served as the Executive Secretary for the DoD Acquisition ESOH Integrated Product Team and helped formulate DoD policy to fully integrate ESOH into the acquisition and systems engineering processes.  As for the ESOH Community on the Defense Acquisition University's (DAU) Acquisition Community Connection site, develops detailed guidance and best practices on acquisition ESOH and system safety topics to assist acquisition programs.  Led a team of experts to the ""ESOH in Acquisition"" booklet for DoD to provide acquisition professionals a tool that maps when system safety activities should be performed to influence system design throughout the systems engineering process.  Developed the ESOH technical content for DAU Continuous Learning Modules ""ESOH in Systems Engineering"" and ESOH in JCIDS"" and DAU core acquisition, logistics, and systems engineering courses.  Acted as ESOH assessor for Navy Independent Logistics Assessments, synthesized data from multiple technical sources and evaluate the effectiveness of acquisition programs' planning, procedures, and implementation of ESOH requirements.  Updated the ""Strategic Environmental Goals in the Systems Acquisition Process,"" to help Navy acquisition program managers focus their ESOH integration efforts to ensure compliance of future systems and facilitate Fleet operations and training.  Provided system safety and environmental expertise for the development of the PESHE Document Authoring Tool (DAT) for Naval Air Systems Command.  PESHE DAT enhances the efficiency and effectiveness with which ESOH Coordinators and Principals for Safety are able to generate PESHEs documents by automating risk assessment and documentation processes, provides collaborative environment, and a repository of policy and best practices.          Environmental Scientist    January 1996   to   January 2000     Company Name          Provided broad-based program management, technical and regulatory analysis support at the headquarters level to the Department of the Navy, Chief of Naval Operations Environmental Readiness Division (CNO N45).  Developed and reviewed business plans, technical, scientific and engineering studies in support of pollution prevention (P2) initiatives.  Performed P2 opportunity assessments, P2 technology assessments and transfer, cost-benefit analysis of application and implementation of selected technologies, develop plan for Navy-wide implementation of selected technologies.  Provided support for environmental life cycle cost analysis for Navy weapons system programs.  Provided systems acquisition policy support and planning.          Chief Aviation Support Equipment Technician    January 1978   to   January 1996     Company Name          Air Warfare), E-7 (RET).  Managed Environmental and Safety Programs for Navy Management Systems Support Office Detachment Pacific and USS Forrestal (AVT-59).  Performed waste stream analysis and implemented waste and source reduction procedures on Navy ships and installations.  Managed Hazardous Materials program; tracked HAZMAT from purchase through its life cycle to TSDF, recycle, or approved landfill.  Received commendation from Commander Naval Air Forces, Atlantic inspection team for outstanding management of HAZMAT program.  Performed database administration and maintenance and supply functional analysis for the Naval Aviation Logistics Command Management Information System (NALCOMIS).  Coordinated numerous major system hardware and software upgrades, performed functional testing and analysis of the system releases.  As Implementation Team Leader, coordinated and planned deployment of NALCOMIS information system at various Navy and Marine Corps activities.  Implementation included site survey to determine user needs and physical locations, procurement of hardware and software, installation of infrastructure, database development and tailoring, training of on site personnel, and monitoring of the new system.          Education      MS   :   Environmental Management  ,   1996    National University          Environmental Management        BA   :   History/Government  ,   1991    Columbia College          History/Government        Affiliations    International Council on Systems Engineering (INCOSE)
National Defense Industry Association (NDIA)      Publications    DoD-AIA Working Group's Progress on NAS 411-1, Hazardous Materials Target List Update, K. Gill, NDIA Systems Engineering Conference, October 2015. MIL-STD-882E: Eight Element Process Changes - Highlight the New Details and Requirements, K. Gill, NDIA Systems Engineering Conference, October 2012. MIL-STD-882E: Risk Acceptance Requirements and Scenarios, K. Gill, NDIA Systems Engineering Conference, October 2012. Educating the Workforce for Early Integration of ESOH into JCIDS and Systems Engineering, R. Mirick and K. Gill, NDIA Systems Engineering Conference, October 2011 and NDIA Environment, Energy Security & Sustainability Symposium, May 2012. Safety in Naval Systems Engineering Technical Reviews (SETR), K. Gill and K. Thompson, NDIA Systems Engineering Conference, October 2010 and NDIA Environment, Energy Security & Sustainability Symposium, May 2011. Using MIL-STD-882D w/CH 1 to Manage Hazardous Materials, K. Gill, NDIA Systems Engineering Conference, October 2009. Acquisition Environment, Safety, and Occupational Health (ESOH) -DoDI 5000.2, K. Gill, NDIA Systems Engineering Division, System Safety Committee, Meeting, April 24, 2008. System Safety in Systems Engineering Tutorial, K. Gill, A. Stokes, S. Forbes, NDIA Joint Services Environmental Management Conference, May 17, 2007. Systems Safety - Systems Engineering Methodology for Managing ESOH Risks, K. Gill, Equipment Safety Assurance Symposium, UK Ministry of Defense, November 15, 2007. UK and U.S. Approaches to ESOH Management in Defence Acquisition Projects, K. Gill and S. Rintoul, Equipment Safety Assurance Symposium, UK Ministry of Defense, November 15, 2007.       Skills    AIA, business plans, hardware, content, Controller, cost analysis, clients, database administration, Database, database development, documentation, Fast, focus, functional, government, HVAC, inspection, Team Leader, Logistics, Mark, Materials, Office, MOD 2, weapons, Management Information System, Navy, Naval, NAS, Network, Occupational Health, personnel, processes, procurement, program management, progress, Proposals, research, risk assessment, Safety, scientific, Strategic, system design, Systems Engineering, technical support, Systems Support, technical writing, technical documentation, upgrades   "
AVIATION,"         PRODUCTION SUPERVISOR / VALUE STREAM LEADER           Summary    To obtain employment within your company with an  opportunity for growth and advancement.      Highlights          Experienced in production scheduling  Knowledgeable of quality control standards  Experience in value stream mapping  Dedication to product quality              Accomplishments     Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.Supervised first shift operations and more than thirty-five production and assembly line staff.       Experience      Production Supervisor / Value Stream Leader    October 2014       Company Name   Ôºç   City  ,   State     Responsible for daily production needs within the basic compressor build lines. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Mastered the intricacies of the process flow within each department. Established and adjusted work procedures to meet production schedules. Supervised production schedules, production quality and on time delivery. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Implemented root cause and corrective actions to remove production constraints and improve product quality. Improved efficiency and productivity by eliminating waste and production constraints. Organized, prioritized and managed plant maintenance projects to keep facility safe, efficient and clean.         ENGINEERING LAB MANAGER    July 1997   to   October 2014     Company Name   Ôºç   City  ,   State      Responsible for building and assembling test compressors and auxiliary test equipment, recording test procedures and results, and making recommendations for changes in equipment, product, and/or test methods.Perform tests using standard engineering test procedures and equipment without supervision such as performance test, oil carryover, vibration and noise testing. Resolve routine instrumentation and testing problems or malfunctions. Make recommendations for changes / improvements to products to reduce cost or enhance quality. Coordinated and developed new product design in collaboration with engineering staff.Completed key projects on time, on budget and with a high level of accuracy. Implemented root cause and corrective actions to remove production constraints and improve product quality.          PROCESS TECHNICIAN     Company Name   Ôºç   City  ,   State      Develop and document standard operational methods to improve repeatability and quality in manufacturing. Work closely with warranty team and manufacturing groups to implement corrective measures into the standard operational methods as needed. Emphasis will be on visual controls methods and job instructions for training and qualifications purposes. Work closely with the natural work groups, value stream leaders, quality engineers and manufacturing engineers.          MACHINIST/ASSEMBLER    April 1993   to   April 1997     Company Name   Ôºç   City  ,   State      Job duties include building of several types of air compressors from single-stage to two- stage compressors. Troubleshooting and correcting any problems that may arise during assembly. Running numerous types of machinery, from CNC machining centers to CNC lathes, automatic and manual lathes, crankshaft grinders to various types of drills. Worked with close tolerances on all machined parts from rough castings to finished products ready for assembly. Have experience in blue print reading and schematics also.          AVIATION ORDNANCEMAN     Company Name   Ôºç   City  ,   State      Preformed maintenance on the S-3B Viking aircraft while stationed Various duties included general maintenance of the aircraft, repair of broken wires, reading of blueprints and schematics, computer checks, repair of several different control boxes that are connected to the computers which operate on the systems that was related to my field of work. Treating and preserving the aircraft from different types of corrosion, loading of different types of ordinance, such as bombs, missals, and various types of counter measure equipment.  Obtained several types of licenses that pertained to my field, such as ordnance driver which allowed transportation of bombs and missiles from holding areas final destination for loading. Many types of release checks which included testing the aircraft to make sure that weapons loaded would release properly in a safe condition. Upkeep of equipment that needed calibration.          Education      GRADUATE   :     1998    John Wood Community College   Ôºç   City  ,   State                  May, 1987    Quincy Senior High School   Ôºç   City  ,   State              Personal Information    Fishing, Spending time with family and friends.
Strengths          Adaptable and flexible, Self starter, Highly motivated      Additional Information      Awards received       Honorable Discharge, US Navy‚Ä¶‚Ä¶‚Ä¶‚Ä¶‚Ä¶‚Ä¶‚Ä¶April, 1997 Confidential Security Clearance, US Navy‚Ä¶‚Ä¶‚Ä¶Sept 93-
Apr 97 Airman of the Month Award‚Ä¶‚Ä¶‚Ä¶‚Ä¶‚Ä¶‚Ä¶‚Ä¶‚Ä¶. Nov, 1996 Airman of the Year Award‚Ä¶‚Ä¶‚Ä¶‚Ä¶‚Ä¶‚Ä¶‚Ä¶‚Ä¶‚Ä¶.1996
Interests          Hunting & Fishing, Spending time with family and friends.
Strengths          Adaptable and flexible, Self starter, Highly motivated        Skills    blue print reading, blueprints, calibration, CNC, grinders, lathes, machinery, machining, weapons, natural, oil, quality, reading, recording, schematics, supervision, test equipment, transportation, Troubleshooting   "
AVIATION,"         PEST CONTROL TECH         Summary    Seeking a position with a warehouse company, where I can use my experience as a Forklift Driver in order to maintain inventories in a good clean environment and to become an asset to your company. More than ten years experience. Experienced forklift operator able to receive cargo into packing area, report any overage, shortage and damages from that delivery to the appropriate agents or supervisors and follow packing instructions as indicated by paperwork. Experience working with lots of different materials. Ability to implement and perform pm's for planned maintenance programs. Excellent ability to use hand and power tools applicable to the trade. Ability to read, understand, and follow, safety procedures. Demonstrated ability to follow oral or written instructions. Able and capable of lifting 100lbs, can withstand extreme hot and cold conditions. Capable of prolonged physical effort, fast problem solver, ability to respect deadlines and to efficiently interrelate with other workers of the department.       Highlights          Shipping and receiving  Safety-oriented  Production scheduling  Results-oriented  Exceptional problem solver  Manufacturing background  Safety Orientation training   Packing and scanning orders      Multi-tasker  Safety-conscious  Customer-service focused  Strong communication skills  Natural leader  Valid La driver's license  Determined  Basic math skills  Lifts up to 100] pounds            Accomplishments     Used propane forklift to load trailer at warehouse.  Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.  Earned a perfect attendance record for 3 years in a row.  Assembled product containers and crates.  Recorded numbers of units handled and moved, using daily production sheets or work tickets.  Packed containers and re-pack damaged containers.  Attended Flight School        Education      High School Diploma  :  BASICS   1998     St.Bernard High School  ,   City  ,   State              Experience      Company Name    City  ,   State    Pest Control Tech   08/2014   to   Current      Maintained accurate stock records and schedules.  Recommended and helped customers select merchandise based on their needs.Confirmed that appropriate changes were made to resolve customers' problems.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.         Company Name    City  ,   State    warehouse/shipping and receiving   09/2012   to   08/2014      Supervised material flow, storage and global order fulfillment.  Selected products for specific routes according to pick sheets.  Processed customs duties and fees quickly to release international shipments.  Oversaw special orders and after-hours, urgent shipping jobs.  Oversaw warehousing and storage practices and housekeeping.  Received incoming shipments and reviewed contents against purchase order for accuracy.  Transported goods from racks, shelves and vehicles.  Worked at a rapid pace to meet tight deadlines.  Verified and recorded the count and condition of cargo received.         Company Name    City  ,   State    Warehouse/Driver   07/2011   to   08/2012      Selected products for specific routes according to pick sheets.  Conducted monthly, quarterly and yearly inventories of warehouse stock.  Resolved service issues in a timely manner, including coordinating and processing returns.  Retained valid proof of insurance and registration in vehicle at all times.  Maintained records required for compliance with state and federal regulations.  Delivered customer orders to homes and places of business within established time frames.  Interacted with customers and vendors in a friendly and timely manner.         Company Name    City  ,   State    Warehouse/Shipping and Receiving   08/2005   to   11/2011      Maintained accurate stock records and schedules.  Selected products for specific routes according to pick sheets.  Oversaw special orders and after-hours, urgent shipping jobs.  Unloaded, picked, staged and loaded products for shipping.  Conducted monthly, quarterly and yearly inventories of warehouse stock.  Reported inventory balances and cycle counts in both the ERP and WMS systems.  Received incoming shipments and reviewed contents against purchase order for accuracy.  Rotated stock by code and receiving date.  Transported goods from racks, shelves and vehicles.  Worked at a rapid pace to meet tight deadlines.  Verified and recorded the count and condition of cargo received.  Banded, wrapped, packaged and cleaned equipment.  Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.  Used propane forklift to load trailer at warehouse.         Company Name    City  ,   State    Driver/Helper   11/2004   to   08/2005      Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.  Obtained and maintained proper delivery authorization and pickup documentation.  Conducted daily DOT pre-trip inspections according to a set checklist.  Retained valid proof of insurance and registration in vehicle at all times.         Company Name    City  ,   State    A/O Aviation Ordanance   11/1998   to   05/2003      Effective decision-maker in high-pressure environments.  Managed receipt, storage and issue of ammunition processes.  Completed multiple fire prevention safety training.  Practiced and followed all safety regulations and guidelines.            Skills     delivery, forklifts, inventory, ISO, weapons, organizing, pick, receiving, safety, Scanner, scanning, shipping    "
AVIATION,"         ADVANCED LEVEL WHEELED VEHICLE MECHANIC       Career Focus    To obtain a challenging, rewarding position in a professional and structured environment, where I can utilize my vast military experience, work ethic and training to become an integral contributor to a growing and productive organization. Skills Proven excellence with budgets, schedules, coordination, supervision, training, management, and maintenance of projects and programs at all levels, effectively interpreting and communicating requirements across functional organizations. In depth knowledge of OSHA, NAVOSH, and the handling, storage and disposition of Government Owned Property, and capable of providing effective employee training on all related topics. Verbal, interpersonal skills: able to facilitate cooperation among team members. Managerial skills with time management and delegation with the initiative to take on tasks and resolve problems immediately. Deeply instilled discipline, work ethic, customer astuteness, and conceptual thinking. A fast learner who will be an immediate asset to any workplace. Windows Server 2008 - planning, deploying, configuring, and maintaining AD infrastructure, environment, and objects.      Core Qualifications          Installation, Configuring, and Management of Windows 7  Active Directory Windows Server 2008 R2  Administration of Active Directory  Managing Windows Server 2008 R2 Components  IP Addressing & Name Resolution  Network Components of Windows Server 2008 R2  Windows Server 2008 R2 MCSE 70-640, MCSE 70-642 and MCSE 70-646 Key Differences between Server 2003 and Server 2008.  Windows 7 Domain Integration & Client Support. DHCP, WINS, RRAS, IPSEC, TCP/IP, & Computer Troubleshooting.  Installing and supporting Windows 7 and Windows Server 2008 in virtual environment.  IP and IP Routing; IPsec; DHCP; Remote Access. Installing, configuring, managing, and maintaining hardware.  Configuring Domain Name Resolution, Network Connectivity; Installing and Deploying Windows Server 2008.  Windows Server 2008 AD DS; Domain Controllers; Sites and Replication; Domains and Forests.  Windows Server 2008 AD Group Policy; Managing Files; Backup; Managing Printers; File Servers  Monitoring Computers; Patch Management and Security; Certificate Services and Server Virtualization  In depth knowledge of the following: Network protocols and devices; TCP/IP including Sub netting and CIDR notation.              Education and Training     2016     Bachelor of Science  :   Information System Security    Colorado Technical University   Ôºç   City  ,   State      Pursuing BAS in Information System Security¬†       2012     Certificate of Completion  :   Network Administrator    Centriq Training    Ôºç   City  ,   State             2011     Bachelor of Science  :   Information Security    Columbia Southern University   Ôºç   City  ,   State      Pursuing BAS in Information Security        Work Experience     04/2008   to   06/2012     Advanced Level Wheeled Vehicle Mechanic    Company Name   Ôºç   City  ,   State      Successfully provided training and schedules, supervised, and guided my team through all aspects of recovery operations, in-process inspection/troubleshooting procedures, repairs and overhaul of all assigned wheeled vehicle mechanical and electrical components and systems, including but not limited to: power plant/packs, compression ignition engines, engine fuel systems, air induction and exhaust systems, cooling systems, vehicle chassis, frame cross members, clutches assemblies, transmissions, transfers, final drives, propeller shaft assemblies, brake systems steering systems, suspensions systems, fifth wheel assemblies, wheeled vehicle crane, hoist and winch assemblies, and hydraulic systems, and automotive electrical systems.  Supervised and performed diagnostic troubleshooting to determine maintenance repair criteria using Test Measurement Diagnostic Equipment (TMDE).  Performed equipment classification inspections and processed all appropriate documentation.  Performed battlefield damage, assessment, and repair (BDAR).  Supervised team performance in compliance with all applicable safety and security guidelines and standards, including OSHA and 670-1 Army Standard of Procedures.  Responsible for parts and maintenance of over 125 vehicles, I trained my soldiers on the use of the electronic manual to research part numbers.  I was responsible for all parts, orders and procurement schedules, and I conducted monthly, quarterly, and yearly inventories of all shop tools and tents.  Controlled Government Owned Property including vehicles, supplies and tooling valued at approximately $3 million.  Coordinated and prepared Up Armored Vehicles, Tools and supplies for travel to Iraq May 2009.  Researched and provided Military Intelligence to mission going Soldiers during the 12-month deployment of Operation Iraqi Freedom Campaign.  I supervised and provided training and guidance to eight soldiers, and helped them initiate their civilian and military education, fostering personal and professional development.         01/2000       Organizational Apprentice Maintenance Technician Organizational Maintenance Technician    Company Name               01/2000         During my tour, I was promoted to Tool Petty Officer and Training Petty Officer.  Maintained and serviced aircraft engine, fuel, and lubrication systems.  Handled and serviced aircraft ashore, or aboard a ship.  Performed complete aircraft turbo shaft and turboprop engine repair to determine reasons for engine degradation through spectrometric oil analysis tests.  I also evaluated jet engine performance by using jet test cells for fixed turbojet engines Corrosion Control - As an Aviation Mechanic, I ensured the proper handling and disposal of hazardous materials according to OSHA and NAVOSH standards.  I maintained all 60 FA-18 Super Hornets up to U.S.  Navy paint scheme and corrosion protection standards, without incident.  I successfully maintained 60 government owned FA-18 E/F Super Hornets, valued at $3.6 billion, while supervising Navy airmen up to E3.  I effectively trained airmen on OSHA and NAVOSH Hazmat disposal requirements, conducted in training for Ship Board readiness in Rim Pac Maneuvers in 1995 and 1997, and deployed on two Naval Westpac's in 1996 and 1997.  I also conducted maintenance and paint scheme training on the F/A 18 E/F super Hornet during Carrier Qualifications aboard the U.S.S.  Lincoln.  As Tool Petty Officer, I was in charge of controlling additional government owned property, including shop tools valued at $80,000, as well as 20 mechanics' tool boxes valued at $120,000.         11/1994   to   05/2002     Aviation Mechanic    Company Name   Ôºç   City  ,   State            Certifications    ¬†CompTIA A+ Certified Pursuing Network Security Certification Centriq Administrator Program Certificate¬†Military Basic Military Training Duke (electronic warfare) Training Rollover in MRAP's and Humvee's Training IED Training MRAP's (Mine Resistant Ambush Protected) Vehicles Training Combat Life Saver Skills Training Aberdeen Proving Ground  91B (Light Wheel Mechanic) Training F/A 18 Power Plant Training Air Craft Corrosion Control & Paint Touch Up and Markings Ship Board Fire Fighting School¬†      Skills    A+ Certified, Active Directory, Backup Hardware, Computer Troubleshooting, Client Support, DHCP, File Servers, IP Configuration, Power Point, Excel, Word, Access, MCSE, Windows 7, ¬†Network Security,Routing, TCP/IP Protocol.¬†      Additional Information      Active DoD Secret Security Clearance¬†  Commendations Meritorious Unity Commendation Medal USN Commendation National Defense Service Medal X2 Armed Forces Expeditionary Medal Global War On Terrorism Service Medal Iraq Campaign Med W Campaign Star Army Service Ribbon Overseas Service Ribbon Mechanic Driver Badge Good Conduct Medal X2      "
AVIATION,"         RANK: SGT/E-5 NON- COMMISSIONED OFFICER IN CHARGE BRIGADE MAIL ROOM           Summary      Motivated logistics specialist, successful at managing inventory control, customer service and transportation logistics.    Excellent problem solving and interpersonal skills.    Managed  and  accounted  for  over  $100  million  of  military  munitions  with  zero  errors.  Monthly inventories of multiple warehouses. Reconciled daily issue and turn-in paperwork of customer units.   Consistently  recognized  for  excellence  in  that  field.   Successfully opened, developed and maintained a consolidated mail facility, servicing more than 5,000 soldiers.    With no prior experience was able to quickly learn and comply with all military, and federal regulations and handled certified, registered and insured mail with 100% accuracy.     KEY  QUALIFICATIONS:       ¬∑ Current Secret  Clearance          ¬∑ Stock  Control        ¬∑ Management          ¬∑ Conflict  Resolution         ¬∑ Logistics          ¬∑ Leadership         Highlights          Inventory tracking  Clear and concise communication  Flexible with availability  Highly adaptable to a variety of situations and personalities      Constant desire to learn.  Strive to be the subject matter expert  Gaining Customer trust  Positive, upbeat attitude            Accomplishments      As the Non-Commissioned Officer in Charge of day to day operations for the 4th Combat Aviation Brigade Mail Room, was directly responsible for ensuring it's perfect 100% pick up record  from September, 5 2012 - April, 17 2015. Tracked and verified by the Official Mail and Distribution Center, for the Fort Carson Post Office   Received 4 consecutive commendable ratings for attention to detail, and outstanding performance, during the Army 4th Division Postal Inspections   Selected by the 4th Infantry Division G1 for  Best  Mail Room  on the Installation,  Fort  Carson,  for  the  first  quarter  of  FY  13   Chosen by leadership, to compete at the promotion board, was awarded promotable status and sent to the Basic Leaders Course.  Earned the trust and confidence of senior leadership and, put in charge of a team of my peers, in their absence, on several occasions,  to turn in live and expended rounds        Work Experience      Rank: SGT/E-5 Non- Commissioned Officer in Charge Brigade Mail Room    June 2012   to   May 2015     Company Name   -   City  ,   State      Management:   ¬∑ Opened,  developed,  and  managed  a  consolidated  mail  room  for  5,000   soldiers.  Certified  by  the  USPS  and  handled  over  300,000  pieces  of  mail,  as  well  as,   10,000  pieces  of  Certified  and  Registered  mail  with  zero  loss.  Trained 6 soldiers to perform as a cohesive team while accomplishing daily activities of the brigade mail room.          Rank: SPC/E-4 (P) - Ammunition Specialist    June 2011   to   June 2012     Company Name   -   City  ,   State      Developed load plans based on training requirements and federal regulations regarding the transport of hazardous materials  Trained and guided several junior soldiers in the operation of material handling equipment and it's use in safe handling and transportation of aviation ammunition          Rank: SPC/E-4(P) Promotable  -  Ammunition Specialist    November 2009   to   June 2011     Company Name   -   City  ,   State      Supported all basic training and advanced individual training, weapons ranges  Ensured all training was able to be conducted as scheduled by consistently making all deliveries on time with 100% accuracy  Assisted in the drawing, delivery, and turn-in of over 14 million rounds of ammunition, valued at over 30 million dollars.          Rank: SPC/E-4  -  Ammunition Stock Control and Accounting Specialist    May 2007   to   November 2009     Company Name   -   City  ,   State      Stock  Control:   ¬∑ Inventoried,  issued,  transported,  and  managed  over  $100  million  of  military   munitions  with  zero  loss.  Instructed  and  trained  5  personnel  on  the  Standard  Army  Ammunition   System-Modular  (SAAS-MOD).  Communication:   ¬∑ Communicated  effectively  with  civilian  contractors,  and  Republic  of  Korea   officers  and  soldiers  in  a  successful  effort  to  ship  100  containers  of   ammunition  back  to  the  United  States.          Residential/ Commercial Painter    June 2000   to   May 2007     Company Name   -   City  ,   State      Maintained professional, appearance and attitude, to develop client confidence.  Consistently developed ideas to maximize output and accuracy.    Accomplished tasks to standard, often ahead of time on both; jobs working alone and jobs working as a team member.          Education      Associate of Science   :   Pre-Engineering      Pikes Peak Community College 2016-2018   -   City  ,   State        - Enrolled in Fall 2016 Semester to begin work on an Pre-Engineering A.S Degree.   - I then hope to transfer to Colorado School of Mines to obtain a B.S Degree in Engineering.         Skills      Dedication to customer service, often remaining flexible with availability to accommodate as many customers as possible   Proven competency in learning all aspects of state and federal regulations, and ensuring 100% compliance from those I work with    Accepts challenges with no hesitation; never retreated from opportunities of greater responsibility   Exceptional ability to recognize potential problems and work to resolve them quickly and discreetly.  Affirming the customers confidence.                  "
AVIATION,"         GOVERNMENT RELATIONS, COMMUNICATIONS AND ORGANIZATIONAL DEVELOPMENT DIRECTOR       Professional Summary    Strategically grounded, highly experienced leader* Quickly establishes trust and effective working relationships * Focus on effective communication between teams * Creative, articulate and resourceful * Successful at team mentoring and develop individuals into leadership *Innovative, energetic and a good sense of humor      Skills                    Work History     01/2014   to   Current     Government Relations, Communications and Organizational Development Director      Company Name   ‚Äì   City  ,   State      Government Relations and Communications WSDOT Toll Division Leadership: Develops strong partnerships with functional teams throughout WSDOT and region in delivering toll projects.  Oversees implementation of continuous improvement and Lean project.  Represents the division with the media, government and industry representatives, and citizens.  Government Relations: Serves as a strategic advisor to department executives on key tolling, communication and legislative strategies.  Communications: Leads strategic communication and government relations delivery plans with internal employees and stakeholders for the WSDOT Toll Division.  Distills complex financial and technical information into clear graphic storytelling and understandable communication.  Facilitates resolution workshops on policy conflicts between internal and cross functional partners.  Leads external communications team leverage of current social media tools.  Team:  2 managers, 8 staff Director of Budget and Program Development Washington State Ferries Leadership:  Built strong partnerships between diverse internal partners and external stakeholders.  Cultivated Lean initiatives and projects in partnership with agency executives.  Developed organization's performance management program.  Trained, coached and mentored staff to ensure smooth adoption of new program.  Initiated rollout of new enterprise software solution for sales reporting.  Spearheaded cross-functional initiative to achieve  [objective] .        08/2008   to   09/2011     Director of Program Management      Company Name   ‚Äì   City  ,   State      Greco led the Program Management for the AWV program with a $3.125 billion budget.   She led high performing global teams with differing goals towards an aligned matrixed organization with direct and adjacent reporting structures.   Greco led budget, finance, human relations, communications, real estate services, consultant and third party agreements including railroads.   Greco led complex negotiations for executive leadership with differing priorities and goals for technical agreements of the Bored Tunnel project.   She was responsible for financial forecasts, budget development and accounting for the AWV program.   Directed 5 managers and a team of 33 employees.   Developed and rolled out new policies.  Hired and trained  [number]  of staff.  Implemented innovative programs to increase employee loyalty and reduce turnover.  Partnered successfully with  [departments, clients]  to produce  [positive outcome] .        04/2006   to   08/2008     Project Director, I-90 Corridor and Sound Move Projects      Company Name   ‚Äì   City  ,   State      Directed delivery of design and construction projects for high capacity transit in the I-90 corridor and for the completion of Sound Transit Sound Move projects. Oversaw improved partnering and project coordination between WSDOT and Sound Transit design and engineering teams for direct access facilities and Link light rail on the interstate system. Greco managed the leadership alignment for the Urban Corridors senior management team including the three mega projects, Alaskan Way Viaduct, SR 520 and I-405.        07/1995   to   03/2003     Manager, Aviation Services and Planning      Company Name   ‚Äì   City  ,   State      Oversaw delivery of the WSDOT Pilot and Aircraft Registration Program, Aviation Planning, Outreach and Education Program.   Provided leadership support in the reorganization and relocation of the WSDOT Aviation Division.   Created the WSDOT Airport Land Use Compatibility Program, which now serves as a national model in protecting airports through local land use planning.   Restructured the Aviation System Plan into a dynamic web-based resource tool for the 129 airports in Washington.   Managed consultants for delivery of the statewide pavement management program.   Provided staff support for the 2002 Joint Legislative Audit Review Committee Aviation Division study and the 1998 State Aviation Policy.         Public Affairs Specialist      Company Name   ‚Äì   City  ,   State    Served as spokesperson to national and international media including crisis managementincluding the Pan Am 103 bombing, and numerous aircraft accidents. Provided media training to senior management as well as support during media interviews including the television shows, 60 Minutes and 48 Hours.      09/2011   to   01/2014     Director, Budget and Program Development      Company Name   ‚Äì   City  ,   State     Serves as Director of Budget and Program Development for WSDOT Ferries Division with a $760 million biennial budget serving over 22 million passengers each year.   Greco oversaw program management for the operating and capital budgets and established a trend and change management program.   Built strong partnerships between diverse internal partners and external stakeholders. Cultivated Lean initiatives and projects in partnership with agency executives. Developed organization's performance management program.  She is experienced in interest arbitration for numerous collective bargaining agreements. Greco oversees the organization's performance management program and has a demonstrated ability to inspire and preserve teams. Initiated rollout of new enterprise software solution for sales reporting.  Spearheaded cross-functional initiative to achieve  [objective] .  Strengthened company's business by leading implementation of  [project] .  Trained, coached and mentored staff to ensure smooth adoption of new program.         Education          Bachelor of Science  :   Flight Technology   Flight Technology           Central Washington University
Executive Management Program, Evans School, University of Washington  :             Skills    arbitration, agency, budgets, Budget, continuous improvement, delivery, Executive Management, financial, functional, Government, graphics, graphic, human relations, Hyperion, I-90, Leadership, Director, Excel, PowerPoint, Microsoft Project, 3.1, Word, Negotiations, Oracle, performance management, Program Development, Program Management, real estate, Sound, strategic, Visio, workshops      Additional Information      Non-Profit and Community Support Neighborhood Youth Alliance, Founding Director Math and literacy outreach to homeless and children in poverty, Lynnwood, WA Campaign Manager in the successful election John Resha for Lake Forest Park City Council Precinct Campaign Officer, 46th Legislative District 2      "
AVIATION,"         GEEK SQUAD AGENT         Professional Profile    IT support specialist with experience across multiple disciplines including technical
support, customer service, computer repair, and military service. I am hard working,
willing to learn, team oriented, and comfortable working independently as well.      Qualifications        Windows / Mac / IOS / Android Technical Support
Hardware & Software Maintenance User Training
Malware Detection & Removal  Customer Service
Entry Level Active Directory & Ticketing Problem Solving & Research              Experience      Company Name     August 2014   to   October 2016     Geek Squad Agent   City  ,   State      Provided technical support in person and over the phone.  Performed hardware and software installation and repair.  Refurbished and setup PCs and peripheral devices.          Company Name     January 2013   to   January 2014     Shipping & Receiving Associate   City  ,   State      Performed shipping and receiving of product.  Assisted with inventory management.  General logistics and warehouse duties.          Company Name     January 2009   to   January 2012     Assembler/Shipping & Receiving Associate   City  ,   State      Assembled and tested tanks according to specifications.  Maintained inventory of tools and supplies.  Performed shipping and receiving duties.          Company Name     January 2005   to   January 2009     Aviation Electrician   City  ,   State      Performed troubleshooting and maintenance of aircraft.  Performed ground handling and marshalling of aircraft.  Performed daily safe for flight inspections.          Education      Purdue University     2014       B.S  :   Computer & Information Technology    City  ,   State      Computer & Information Technology          Skills    Active Directory, Hardware, Customer Service, inventory management, inventory, logistics, Mac, Windows, Problem Solving, receiving, Research, shipping, software installation, technical support, User Training, phone, troubleshooting   "
AVIATION,"         PROGRAM DIRECTOR / OFFICE MANAGER           Summary    Highly personable, tech savvy Professional with 9 plus years of experience in administrative and customer service roles including 5 years of non-profit experience. Demonstrated ability to develop and maintain relationships through dependability and exceptional service leading to increased repeat and referral business and support. Effectively communicates with the Executive & Advisory Board of Directors with the constant ongoing of daily operation. Job responsibilities include facili- tating monthly support group meetings, training volunteers for educational awareness programs within the community, maintaining donor data with use of Sage Fundraising 50 donor software, mailings of thank you letters and fliers to donors, creating marketing materials and social media postings, and maintaining website and calendar updates. Additional qualifications include use of       Highlights        crosoft Word, Excel, Outlook, PowerPoint, Access, Publisher, Adobe Pro, Operating Systems
Windows XP, Vista and Mac, Skype, Facebook, YouTube, Twitter & LogMeIn Remote.              Experience      Program Director / Office Manager    March 2009   to   Current     Company Name   Ôºç   City  ,   State      Serve as director for a not-for-profit corporation tending to the needs of survivors diag- nosed with all forms of Gynecological cancers & their caregivers.  Raising awareness, fundraising, and hosting local lunch and learns and community events.  Implemented a program with third year medical students at U of L & U of K called ""Sur- vivors Teaching Students."" Partnered with the James Graham Cancer Center & Norton Hospital in the design of a new High Risk Screening Clinic for Ovarian Cancer.  Facilitate monthly support group meetings to GYN Cancer Survivors and their Cargiv- er's.  Handle all of the day to day operations in keeping a Non-Profit Organization healthy and thriving.  Maintain donor mailing lists and send out thank you letters and fliers for upcoming events.  Maintain website and calendar updates.  Create marketing materials and social media postings.  Maintain donor data with use of Sage Fundraising 50 donor software and Virtual Termi- nal and Merchant Solutions software.          Personal Assistant to Director of Aviation     Company Name   Ôºç   City  ,   State      Assisted in all day-to-day needs of the Director.  Made travel arrangements, organized office space, and hosted meetings for clients to review veneer products.  Assisted in the Interior design and implementation of high end Private Jets: Personally designed Oprah Winfrey's & Cirque Du Soleil's RJ, UPS, Fed Ex, Gulfstream and Bom- dardiers corporate company jets.          Guest Services Representative     Company Name   Ôºç   City  ,   State            Flight Attendant     Company Name   Ôºç   City  ,   State      Collaborated with Customer Care / In-Flight Managers to create strategic plans to en- hance customer satisfaction.  Provided employees with tools to maintain and increase service levels to both internal and external customers.  Increased employee knowledge by assisting with development and implementation of product-awareness program.  Served as In-Flight Training Instructor.  Emergency Safety (First Aide, CPR & Automated External Defibrillator) ¬∑     Emergency Procedures ¬∑     Crew Resource Management to Line Holding Pilots & Flight Attendants ¬∑     Security ¬∑     Serving ¬∑     Customer Service ¬∑     Aircraft Specifics ¬∑     I.O.E.  Qualified.          Education      Bachelor of Arts   :   Psychology Social Sciences      The University of Louisville   Ôºç   City  ,   State      Psychology Social Sciences        High School Diploma        Presentation Academy   Ôºç   City  ,   State              Interests    Enjoy playing Tennis, Skiing, Flying and Photography. Psi Chi Member: The National Honor So- ciety of Psychology - Secretary/Treasurer. The Louisville Science Center; Twinbrook Nursing Home, The Home of the Innocence; Meredith Dunn Day Care Center and Retreat Leader, Deaf Adult/Youth Community events, Mini Deaf Olympics, The Junior League of Louisville & Ovarian Awareness of Kentucky Advisory Board member.       Skills    Adobe, CPR, clients, customer satisfaction, Customer Service, Customer Care, forms, Fundraising, Instructor, Interior design, letters, Mac, Director, marketing materials, meetings, Access, Excel, office, Outlook, PowerPoint, Publisher, Windows XP, Word, Norton, Operating Systems, Profit, QuickBooks, Safety, Sage, strategic plans, Teaching, travel arrangements, Vista, website      Additional Information      HOBBIES AND VOLUNTEER SERVICES Enjoy playing Tennis, Skiing, Flying and Photography. Psi Chi Member: The National Honor So- ciety of Psychology - Secretary/Treasurer. The Louisville Science Center; Twinbrook Nursing Home, The Home of the Innocence; Meredith Dunn Day Care Center and Retreat Leader, Deaf Adult/Youth Community events, Mini Deaf Olympics, The Junior League of Louisville & Ovarian Awareness of Kentucky Advisory Board member.      "
AVIATION,"         STOREKEEPER II       Professional Summary    The purpose of this document is to secure a responsible career position that fully utilizes educational knowledge and experience while contributing to the goals and values of this organization. Having a friendly attitude and worm personality is an appreciated strong point, as it aided in building positive relationships with customers. As a result, repeat and satisfied customers were well known during career at Pioneer Packaging as well as while working for City of Peoria. Helping people is one of my best characteristics. Obtaining several years experience contacting vendors, answering phones and face to face contact with the public and governmental personnel has honed my customer service abilities. Problem solving skills and a positive work ethic makes communication easier. I am devoted and dedicated to serving in any way possible, and strive to accomplish assigned tasks quickly and efficiently. Exceptional people skills allow the ability to manage personnel and take care of conflicts, disputes and other personal needs of employees. Procurement and Purchasing: Over 10 years processing purchase orders. Primary vendor contact for Inventory Control and Fleet parts room purchases. Highly proficient utilizing inventory procurement practices and procedures.       Skills                    Work History      STOREKEEPER II       |   January 2002   -   January 2013     Maintaining and reconciling inventory through clerical support, using PeopleSoft to procure and receive shipments obtained by purchase order.  Create excel spread sheets for reports, manage inventory files and research inventory problems.  Conduct inventory cycle counts, coordinate stock and document transactions.  CSR): Provide Customer Service to Departmental and Fleet Maintenance Personnel, process work orders and fill Fleet Purchase Requisitions, contact vendors to procure fuel, parts and other automobile and truck supplies for fleet services.  Trainer: Forklift Operator Safety.         Company Name     Shipping: Fulfill orders with use of Infrared Scanning System (IFR).  Forklift operator: Four-stage electronic single person picker for order pulling and staging.  Word processing: Input shipping orders for USPS, UPS, FedEx, and other common carriers.  Prepare overseas containers for shipment; verify quantities, shipment labels and paperwork.         Company Name    WAREHOUSE FLOOR SUPERVISOR       |   January 1996   -   January 2001     Performance areas include: Interviewing prospective employees for higher.  Providing daily instruction to warehouse personnel and dispatching drivers for deliveries and pickups.  Routine cycle counts of inventory insure and verify, proper placement of inventory.  Receive all incoming shipments and verify counts create stock locations.  Maintain inventory and quality control procedures.  ACCOMPLISHMENTS Personal: Due to specialized training and procurement practices the City of Peoria had an annual savings of $1500.00 annually on costs of goods acquired by purchase order during career.  By developing a spreadsheet to record material requisitions and receiving logs, our department was able to stop purchasing preprinted forms from local vendor, as a result monthly operational cost were reduced.  Man hours during cycle counts and order pulling were also reduced through consolidating bulk inventory into more manageable amounts with the use of poly-bags rather than just dumping items into bin boxes.  Note: The points mentioned above are a small portion of the ideas introduced during career at City of Peoria.         Company Name    Aviation Structural Mechanic   |   City  ,   State         Line division supervisor assistant, plain captain while in line division.  Worked as an aircraft hydraulic and structural systems mechanic as a member of Naval Aircraft Squadron VS-38.  Received General under Honorable Conditions Discharge.  NJROTC, (Navy Junior Recruit Officer Training Corps).         Education      Bachelor's Degree    Business Management Administration    Grand Canyon University    City  ,   State     Business Management Administration       Associate Degree        National Education Center    City  ,   State            Graduate        Naval Aviation A School    City  ,   State            Certified Trainer Forklift Truck Operator Safety
AutoCAD Certificate in Architectural Drafting
Llewellyn Technology, Certificate, Electro Mechanical Systems Repair        City  ,   State     Training also includes repair of Signode banding and tie wrapping machines, Synergy, Minipac-poly shrink film packaging systems, remove and replace damaged parts and components, and mechanical devices.       Skills    Architectural Drafting, AutoCAD, clerical, Customer Service, Data Entry, dispatching, drivers, film, Forklift, Forklift Operator, forms, instruction, inventory, Mechanical, mechanic, Excel, Microsoft Office, PowerPoint, Windows, Word, Navy, Naval, packaging, PeopleSoft, PeopleSoft 9.0, Personnel, presentations, procurement, purchasing, quality control, receiving, reconciling, research, Safety, Scanning, Shipping, spreadsheets, spread sheets, spreadsheet, supervisor, Trainer, Word Processing, Word Perfect   "